RIGHTNOW TECHNOLOGIES INC
S-1/A, EX-1, 2000-09-15
PREPACKAGED SOFTWARE
Previous: RIGHTNOW TECHNOLOGIES INC, S-1/A, 2000-09-15
Next: RIGHTNOW TECHNOLOGIES INC, S-1/A, EX-5, 2000-09-15



<PAGE>

                               4,000,000 Shares

                          RightNow Technologies, Inc.

                                 Common Stock


                            UNDERWRITING AGREEMENT
                            ----------------------


                                                                          , 2000



Credit Suisse First Boston Corporation
Dain Rauscher Incorporated
Thomas Weisel Partners LLC
Adams, Harkness & Hill, Inc.
D.A. Davidson & Co.,
 As Representatives of the Several Underwriters,
  c/o Credit Suisse First Boston Corporation,
     Eleven Madison Avenue,
      New York, N.Y. 10010-3629

Dear Sirs:

     1.  Introductory.  RightNow Technologies, Inc, a  Delaware corporation
("Company"), proposes to issue and sell 4,000,000 shares ("Firm Securities") of
its common stock ("Securities") and also proposes to issue and sell to the
Underwriters, at the option of the Underwriters, an aggregate of not more than
600,000 additional shares ("Optional Securities") of its Securities as set forth
below. The Firm Securities and the Optional Securities are herein collectively
called the "Offered Securities".  As part of the offering contemplated by this
Agreement, Credit Suisse First Boston Corporation and D.A. Davidson & Co. (the
"Designated Underwriters") have agreed to reserve out of the Firm Securities
purchased by it under this Agreement, up to                            shares,
for sale to the Company's directors, officers, employees and other parties
associated with the Company (collectively, "Participants"), as set forth in the
Prospectus (as defined herein) under the heading "Underwriting" (the "Directed
Share Program"). The Firm Securities to be sold by the Designated Underwriters
pursuant to the Directed Share Program (the "Directed Shares") will be sold by
the Designated Underwriters pursuant to this Agreement at the public offering
price. Any Directed Shares not subscribed for by the end of the business day on
which this Agreement is executed will be offered to the public by the
Underwriters as set forth in the Prospectus. The Company hereby agrees with the
several Underwriters named in Schedule A hereto ("Underwriters") as follows:

                                       1
<PAGE>

     2.  Representations and Warranties of the Company.  The Company represents
and warrants to, and agrees with, the several Underwriters that:

         (a)  A registration statement (No. 333-35290) relating to the Offered
     Securities, including a form of prospectus, has been filed with the
     Securities and Exchange Commission ("Commission") and either (i) has been
     declared effective under the Securities Act of 1933 ("Act") and is not
     proposed to be amended or (ii) is proposed to be amended by amendment or
     post-effective amendment. If such registration statement ("initial
     registration statement") has been declared effective, either (i) an
     additional registration statement ("additional registration statement")
     relating to the Offered Securities may have been filed with the Commission
     pursuant to Rule 462(b) ("Rule 462(b)") under the Act and, if so filed, has
     become effective upon filing pursuant to such Rule and the Offered
     Securities all have been duly registered under the Act pursuant to the
     initial registration statement and, if applicable, the additional
     registration statement or (ii) such an additional registration statement is
     proposed to be filed with the Commission pursuant to Rule 462(b) and will
     become effective upon filing pursuant to such Rule and upon such filing the
     Offered Securities will all have been duly registered under the Act
     pursuant to the initial registration statement and such additional
     registration statement.  If the Company does not propose to amend the
     initial registration statement or if an additional registration statement
     has been filed and the Company does not propose to amend it, and if any
     post-effective amendment to either such registration statement has been
     filed with the Commission prior to the execution and delivery of this
     Agreement, the most recent amendment (if any) to each such registration
     statement has been declared effective by the Commission or has become
     effective upon filing pursuant to Rule 462(c) ("Rule 462(c)") under the Act
     or, in the case of the additional registration statement, Rule 462(b). For
     purposes of this Agreement, "Effective Time" with respect to the initial
     registration statement or, if filed prior to the execution and delivery of
     this Agreement, the additional registration statement means (i) if the
     Company has advised the Representatives that it does not propose to amend
     such registration statement, the date and time as of which such
     registration statement, or the most recent post-effective amendment thereto
     (if any) filed prior to the execution and delivery of this Agreement, was
     declared effective by the Commission or has become effective upon filing
     pursuant to Rule 462(c), or (ii) if the Company has advised the
     Representatives that it proposes to file an amendment or post-effective
     amendment to such registration statement, the date and time as of which
     such registration statement, as amended by such amendment or post-effective
     amendment, as the case may be, is declared effective by the Commission. If
     an additional registration statement has not been filed prior to the
     execution and delivery of this Agreement but the Company has advised the
     Representatives that it proposes to file one, "Effective Time" with respect
     to such additional registration statement means the date and time as of
     which such registration statement is filed and becomes effective pursuant
     to Rule 462(b). "Effective Date" with respect to the initial registration
     statement or the additional registration statement (if any) means the date
     of the Effective Time thereof. The initial registration statement, as
     amended at its Effective Time, including all information contained in the
     additional registration statement (if any) and deemed to be a part of the
     initial registration statement as of the Effective Time of the additional
     registration statement pursuant to the General Instructions of the Form on
     which it is filed and including all information (if any) deemed to be a
     part of the initial registration statement as of its Effective Time
     pursuant to Rule 430A(b) ("Rule 430A(b)") under the Act, is hereinafter
     referred to as the "Initial Registration Statement". The additional
     registration statement, as amended at its Effective Time, including the
     contents of the initial registration statement incorporated by reference
     therein and including all information (if any) deemed to be a part of the
     additional registration statement as of its Effective Time pursuant to Rule
     430A(b), is hereinafter referred to as the "Additional Registration
     Statement".  The Initial Registration Statement and the Additional
     Registration Statement are herein referred to collectively as the
     "Registration Statements" and individually as a "Registration Statement".

                                       2
<PAGE>

     The form of prospectus relating to the Offered Securities, as first filed
     with the Commission pursuant to and in accordance with Rule 424(b) ("Rule
     424(b)") under the Act or (if no such filing is required) as included in a
     Registration Statement, is hereinafter referred to as the "Prospectus". No
     document has been or will be prepared or distributed in reliance on Rule
     434 under the Act.

       (b)  If the Effective Time of the Initial Registration Statement is prior
     to the execution and delivery of this Agreement: (i) on the Effective Date
     of the Initial Registration Statement, the Initial Registration Statement
     conformed in all respects to the requirements of the Act and the rules and
     regulations of the Commission ("Rules and Regulations") and did not include
     any untrue statement of a material fact or omit to state any material fact
     required to be stated therein or necessary to make the statements therein
     not misleading, (ii) on the Effective Date of the Additional Registration
     Statement (if any), each Registration Statement conformed, or will conform,
     in all respects to the requirements of the Act and the Rules and
     Regulations and did not include, or will not include, any untrue statement
     of a material fact and did not omit, or will not omit, to state any
     material fact required to be stated therein or necessary to make the
     statements therein not misleading and (iii) on the date of this Agreement,
     the Initial Registration Statement and, if the Effective Time of the
     Additional Registration Statement is prior to the execution and delivery of
     this Agreement, the Additional Registration Statement each conforms, and at
     the time of filing of the Prospectus pursuant to Rule 424(b) or (if no such
     filing is required) at the Effective Date of the Additional Registration
     Statement in which the Prospectus is included, each Registration Statement
     and the Prospectus will conform, in all respects to the requirements of the
     Act and the Rules and Regulations, and neither of such documents includes,
     or will include, any untrue statement of a material fact or omits, or will
     omit, to state any material fact required to be stated therein or necessary
     to make the statements therein not misleading. If the Effective Time of the
     Initial Registration Statement is subsequent to the execution and delivery
     of this Agreement: on the Effective Date of the Initial Registration
     Statement, the Initial Registration Statement and the Prospectus will
     conform in all respects to the requirements of the Act and the Rules and
     Regulations, neither of such documents will include any untrue statement of
     a material fact or will omit to state any material fact required to be
     stated therein or necessary to make the statements therein not misleading,
     and no Additional Registration Statement has been or will be filed. The two
     preceding sentences do not apply to statements in or omissions from a
     Registration Statement or the Prospectus based upon written information
     furnished to the Company by any Underwriter through the Representatives
     specifically for use therein, it being understood and agreed that the only
     such information is that described as such in Section 7(b) hereof.

       (c)  The Company has been duly incorporated and is an existing
     corporation in good standing under the laws of the State of Delaware, with
     power and authority (corporate and other) to own its properties and conduct
     its business as described in the Prospectus; and the Company is duly
     qualified to do business as a foreign corporation in good standing in all
     other jurisdictions in which its ownership or lease of property or the
     conduct of its business requires such qualification, except where the
     failure to so qualify would not have a material adverse effect on the
     condition (financial or otherwise), business, properties or results of
     operations of the Company and its subsidiaries taken as a whole (a
     "Material Adverse Effect").

       (d)  Each subsidiary of the Company has been duly incorporated and is an
     existing corporation in good standing under the laws of the jurisdiction of
     its incorporation, with power and authority (corporate and other) to own
     its properties and conduct its business as described in the Prospectus; and
     each subsidiary of the Company is duly qualified to do business as a
     foreign corporation in good standing in all other jurisdictions in which
     its ownership or lease of property or the conduct of its business requires
     such qualification, except where the failure to so qualify would not have a
     Material Adverse Effect; all of the issued and outstanding capital stock of
     each subsidiary of the

                                       3
<PAGE>

     Company has been duly authorized and validly issued and is fully paid and
     nonassessable; and the capital stock of each subsidiary owned by the
     Company, directly or through subsidiaries, is owned free from liens,
     encumbrances and defects.

       (e)  The Offered Securities and all other outstanding shares of capital
     stock of the Company have been duly authorized; all outstanding shares of
     capital stock of the Company are, and, when the Offered Securities have
     been delivered and paid for in accordance with this Agreement on each
     Closing Date (as defined below), such Offered Securities will have been,
     validly issued, fully paid and nonassessable and will conform to the
     description thereof contained in the Prospectus; and, except as have been
     previously waived, the stockholders of the Company have no preemptive
     rights with respect to the Securities.

       (f)  Except as disclosed in the Prospectus, there are no contracts,
     agreements or understandings between the Company and any person that would
     give rise to a valid claim against the Company or any Underwriter for a
     brokerage commission, finder's fee or other like payment in connection with
     this offering.

       (g)  Except as disclosed in the Prospectus, there are no contracts,
     agreements or understandings between the Company and any person granting
     such person the right to require the Company to file a registration
     statement under the Act with respect to any securities of the Company owned
     or to be owned by such person or to require the Company to include such
     securities in the securities registered pursuant to a Registration
     Statement or in any securities being registered pursuant to any other
     registration statement filed by the Company under the Act.

       (h)  The Offered Securities have been approved for listing on The Nasdaq
     Stock Market's National Market, subject to notice of issuance.

       (i)  No consent, approval, authorization, or order of, or filing with,
     any governmental agency or body or any court is required for the
     consummation of the transactions contemplated by this Agreement in
     connection with the issuance and sale of the Offered Securities by the
     Company, except such as have been obtained and made under the Act and the
     Securities and Exchange Act of 1934, as amended (the "Exchange Act") and
     such as may be required under state securities laws.

       (j)  The execution, delivery and performance of this Agreement, and the
     issuance and sale of the Offered Securities will not result in a breach or
     violation of any of the terms and provisions of, or constitute a default
     under, any statute, any rule, regulation or order of any governmental
     agency or body or any court, domestic or foreign, having jurisdiction over
     the Company or any subsidiary of the Company or any of their properties, or
     any agreement or instrument to which the Company or any such subsidiary is
     a party or by which the Company or any such subsidiary is bound or to which
     any of the properties of the Company or any such subsidiary is subject
     (except where any such breaches, violations or defaults individually or in
     the aggregate would not have a Material Adverse Effect), or the charter or
     by-laws of the Company or any such subsidiary, and the Company has full
     power and authority to authorize, issue and sell the Offered Securities as
     contemplated by this Agreement.

       (k)  This Agreement has been duly authorized, executed and delivered by
     the Company.

       (l)  Except as disclosed in the Prospectus, the Company and its
     subsidiaries have good and marketable title to all real properties and all
     other properties and assets owned by them, in each case free from liens,
     encumbrances and defects that would materially affect the value thereof or
     materially interfere with the use made or to be made thereof by them; and
     except as disclosed in

                                       4
<PAGE>

     the Prospectus, the Company and its subsidiaries hold any leased real or
     personal property under valid and enforceable leases with no exceptions
     that would materially interfere with the use made or to be made thereof by
     them.

       (m) The Company and its subsidiaries possess adequate certificates,
     authorities or permits issued by appropriate governmental agencies or
     bodies necessary to conduct the business now operated by them and have not
     received any notice of proceedings relating to the revocation or
     modification of any such certificate, authority or permit that, if
     determined adversely to the Company or any of its subsidiaries, would
     individually or in the aggregate have a Material Adverse Effect.

       (n) No labor dispute with the employees of the Company or any subsidiary
     exists or, to the knowledge of the Company, is imminent that might have a
     Material Adverse Effect.

       (o) The Company and its subsidiaries own, possess or can acquire on
     reasonable terms, adequate trademarks, trade names and other rights to
     inventions, know-how, patents, copyrights, confidential information and
     other intellectual property (collectively, "intellectual property rights")
     necessary to conduct the business now operated by them, or presently
     employed by them, and have not received any notice of infringement of or
     conflict with asserted rights of others with respect to any intellectual
     property rights that, if determined adversely to the Company or any of its
     subsidiaries, could individually or in the aggregate have a Material
     Adverse Effect.

       (p) Except as disclosed in the Prospectus, there are no pending actions,
     suits or proceedings against or affecting the Company, any of its
     subsidiaries or any of their respective properties or any of the Company's
     executive officers or directors that, if determined adversely to the
     Company, any of its subsidiaries or such individual, could individually or
     in the aggregate have a Material Adverse Effect, or could materially and
     adversely affect the ability of the Company to perform its obligations
     under this Agreement, or which are otherwise material in the context of the
     sale of the Offered Securities; and no such actions, suits or proceedings
     are threatened or, to the Company's knowledge, contemplated.

       (q) The financial statements included in each Registration Statement and
     the Prospectus present fairly the financial position of the Company, and
     its consolidated subsidiaries as of the dates shown and their results of
     operations and cash flows for the periods shown, and such financial
     statements have been prepared in conformity with the generally accepted
     accounting principles in the United States applied on a consistent basis.

       (r) Except as disclosed in the Prospectus, since the date of the latest
     audited financial statements included in the Prospectus there has been no
     material adverse change, nor any development or event involving a
     prospective material adverse change, in the condition (financial or other),
     business, properties or results of operations of the Company and its
     subsidiaries taken as a whole, and, except as disclosed in or contemplated
     by the Prospectus, there has been no dividend or distribution of any kind
     declared, paid or made by the Company on any class of its capital stock.

       (s) The Company is not and, after giving effect to the offering and sale
     of the Offered Securities and the application of the proceeds thereof as
     described in the Prospectus, will not be an "investment company" as defined
     in the Investment Company Act of 1940.

       (t) Furthermore, the Company represents and warrants to the Underwriters
     that (i) the Registration Statement, the Prospectus and any preliminary
     prospectus comply, and any further amendments or supplements thereto will
     comply, with any applicable laws or regulations of

                                       5
<PAGE>

     foreign jurisdictions in which the Prospectus or any preliminary
     prospectus, as amended or supplemented, if applicable, are distributed in
     connection with the Directed Share Program, and that (ii) no authorization,
     approval, consent, license, order, registration or qualification of or with
     any government, governmental instrumentality or court, other than such as
     have been obtained, is necessary under the securities law and regulations
     of foreign jurisdictions in which the Directed Shares are offered outside
     the United States.

        (u) The Company has not offered, or caused the Underwriters to offer,
     any offered Securities to any person pursuant to the Directed Share Program
     with the specific intent to unlawfully influence (i) a customer or supplier
     of the Company to alter the customer's or supplier's level or type of
     business with the Company or (ii) a trade journalist or publication to
     write or publish favorable information about the Company or its products.

        (v) Neither the Company nor any of its affiliates (as defined in Rule
     501(b) of Regulation D under the Act), or any person acting on behalf of
     any of them, engaged in any form of general solicitation or general
     advertising (within the meaning of Regulation D under the Act) in
     connection with the offer and sale of the Company's Series A Redeemable
     Convertible Preferred Stock, and the offer and sale of such securities has
     been conducted in a manner which will not lead to the integration of such
     offering with the offering of Securities to which this Agreement relates.

     3. Purchase, Sale and Delivery of Offered Securities.  On the basis of the
representations, warranties and agreements herein contained, but subject to the
terms and conditions herein set forth, the Company agrees to sell to the
Underwriters, and the Underwriters agree, severally and not jointly, to purchase
from the Company, at a purchase price of $           per share, the respective
numbers of shares of Firm Securities set forth opposite the names of the
Underwriters in Schedule A hereto.

     The Company will deliver the Firm Securities to the Representatives for the
accounts of the Underwriters, against payment of the purchase price in Federal
(same day) funds by official bank check or checks or wire transfer to an account
at a bank acceptable to Credit Suisse First Boston Corporation ("CSFBC") drawn
to the order of the Company at the office of Shearman & Sterling, 555 California
Street, San Francisco, California  94104, at 8:00 A.M., New York time, on
, or at such other time not later than seven full business days thereafter as
CSFBC and the Company determine, such time being herein referred to as the
"First Closing Date". For purposes of Rule 15c6-1 under the Exchange Act, the
First Closing Date (if later than the otherwise applicable settlement date)
shall be the settlement date for payment of funds and delivery of securities for
all the Offered Securities sold pursuant to the offering. The certificates for
the Firm Securities so to be delivered will be in definitive form, in such
denominations and registered in such names as CSFBC requests and will be made
available for checking and packaging at the office of CSFBC at least 24 hours
prior to the First Closing Date.

     In addition, upon written notice from CSFBC given to the Company from time
to time not more than 30 days subsequent to the date of the Prospectus, the
Underwriters may purchase all or less than all of the Optional Securities at the
purchase price per Security to be paid for the Firm Securities. The Company
agrees to sell to the Underwriters the number of shares of Optional Securities
specified in such notice and the Underwriters agree, severally and not jointly,
to purchase such Optional Securities. Such Optional Securities shall be
purchased for the account of each Underwriter in the same proportion as the
number of shares of Firm Securities set forth opposite such Underwriter's name
bears to the total number of shares of Firm Securities (subject to adjustment by
CSFBC to eliminate fractions) and may be purchased by the Underwriters only for
the purpose of covering over-allotments made in connection with the sale of the
Firm Securities. No Optional Securities shall be sold or delivered unless the
Firm Securities previously have been, or simultaneously are, sold and delivered.
The right to purchase the Optional Securities or any portion thereof may be
exercised from time to time and to the extent not previously exercised may be
surrendered and terminated at any time upon notice by CSFBC to the Company.

                                       6
<PAGE>

     Each time for the delivery of and payment for the Optional Securities,
being herein referred to as an "Optional Closing Date", which may be the First
Closing Date (the First Closing Date and each Optional Closing Date, if any,
being sometimes referred to as a "Closing Date"), shall be determined by CSFBC
but shall be not later than five full business days after written notice of
election to purchase Optional Securities is given. The Company will deliver the
Optional Securities being purchased on each Optional Closing Date to the
Representatives for the accounts of the several Underwriters, against payment of
the purchase price therefore in Federal (same day) funds by official bank check
or checks or wire transfer to an account at a bank acceptable to CSFBC drawn to
the order of the Company, at the office of Shearman & Sterling, 555 California
Street, San Francisco, California 94104.   The certificates for the Optional
Securities being purchased on each Optional Closing Date will be in definitive
form, in such denominations and registered in such names as CSFBC requests upon
reasonable notice prior to such Optional Closing Date and will be made available
for checking and packaging at the office of CSFBC at a reasonable time in
advance of such Optional Closing Date.

     4.  Offering by Underwriters.  It is understood that the several
Underwriters propose to offer the Offered Securities for sale to the public as
set forth in the Prospectus.

     5.  Certain Agreements of the Company. The Company agrees with the several
Underwriters that:

         (a)  If the Effective Time of the Initial Registration Statement is
     prior to the execution and delivery of this Agreement, the Company will
     file the Prospectus with the Commission pursuant to and in accordance with
     subparagraph (1) (or, if applicable and if consented to by CSFBC,
     subparagraph (4)) of Rule 424(b) not later than the earlier of (A) the
     second business day following the execution and delivery of this Agreement
     or (B) the fifteenth business day after the Effective Date of the Initial
     Registration Statement.

     The Company will advise CSFBC promptly of any such filing pursuant to Rule
     424(b). If the Effective Time of the Initial Registration Statement is
     prior to the execution and delivery of this Agreement and an additional
     registration statement is necessary to register a portion of the Offered
     Securities under the Act but the Effective Time thereof has not occurred as
     of such execution and delivery, the Company will file the additional
     registration statement or, if filed, will file a post-effective amendment
     thereto with the Commission pursuant to and in accordance with Rule 462(b)
     on or prior to 10:00 P.M., New York time, on the date of this Agreement or,
     if earlier, on or prior to the time the Prospectus is printed and
     distributed to any Underwriter, or will make such filing at such later date
     as shall have been consented to by CSFBC.

         (b)  The Company will advise CSFBC promptly of any proposal to amend or
     supplement the initial or any additional registration statement as filed or
     the related prospectus or the Initial Registration Statement, the
     Additional Registration Statement (if any) or the Prospectus and will not
     effect such amendment or supplementation without CSFBC's consent; and the
     Company will also advise CSFBC promptly of the effectiveness of each
     Registration Statement (if its Effective Time is subsequent to the
     execution and delivery of this Agreement) and of any amendment or
     supplementation of a Registration Statement or the Prospectus and of the
     institution by the Commission of any stop order proceedings in respect of a
     Registration Statement and will use its best efforts to prevent the
     issuance of any such stop order and to obtain as soon as possible its
     lifting, if issued.

         (c)  If, at any time when a prospectus relating to the Offered
     Securities is required to be delivered under the Act in connection with
     sales by any Underwriter or dealer, any event occurs as a result of which
     the Prospectus as then amended or supplemented would include an untrue
     statement of a material fact or omit to state any material fact necessary
     to make the statements

                                       7
<PAGE>

     therein, in the light of the circumstances under which they were made, not
     misleading, or if it is necessary at any time to amend the Prospectus to
     comply with the Act, the Company will promptly notify CSFBC of such event
     and will promptly prepare and file with the Commission, at its own expense,
     an amendment or supplement which will correct such statement or omission or
     an amendment which will effect such compliance. Neither CSFBC's consent to,
     nor the Underwriters' delivery of, any such amendment or supplement shall
     constitute a waiver of any of the conditions set forth in Section 6.

       (d)  As soon as practicable, but not later than the Availability Date (as
     defined below), the Company will make generally available to its
     securityholders an earnings statement covering a period of at least 12
     months beginning after the Effective Date of the Initial Registration
     Statement (or, if later, the Effective Date of the Additional Registration
     Statement) which will satisfy the provisions of Section 11(a) of the Act.
     For the purpose of the preceding sentence, "Availability Date" means the
     45th day after the end of the fourth fiscal quarter following the fiscal
     quarter that includes such Effective Date, except that, if such fourth
     fiscal quarter is the last quarter of the Company's fiscal year,
     "Availability Date" means the 90th day after the end of such fourth fiscal
     quarter.

       (e)  The Company will furnish to the Representatives copies of each
     Registration Statement (six of which will be signed and will include all
     exhibits), each related preliminary prospectus, and, so long as a
     prospectus relating to the Offered Securities is required to be delivered
     under the Act in connection with sales by any Underwriter or dealer, the
     Prospectus and all amendments and supplements to such documents, in each
     case in such quantities as CSFBC requests. The Prospectus shall be so
     furnished on or prior to 3:00 P.M., New York time, on the business day
     following the later of the execution and delivery of this Agreement or the
     Effective Time of the Initial Registration Statement. All other documents
     shall be so furnished as soon as available. The Company will pay the
     expenses of printing and distributing to the Underwriters all such
     documents.

       (f)  The Company will arrange for the qualification of the Offered
     Securities for sale under the laws of such jurisdictions as CSFBC
     designates and will continue such qualifications in effect so long as
     required for the distribution.

       (g)  During the period of five years hereafter, the Company will furnish
     to the Representatives and, upon request, to each of the other
     Underwriters, as soon as practicable after the end of each fiscal year, a
     copy of its annual report to stockholders for such year; and the Company
     will furnish to the Representatives (i) as soon as available, a copy of
     each report and any definitive proxy statement of the Company filed with
     the Commission under the Exchange Act or mailed to stockholders, and (ii)
     from time to time, such other information concerning the Company as CSFBC
     may reasonably request.

       (h)  The Company will pay all expenses incident to the performance of its
     obligations under this Agreement, for any filing fees and other expenses
     (including fees and disbursements of counsel) incurred in connection with
     qualification of the Offered Securities for sale under the laws of such
     jurisdictions as CSFBC designates and the printing of memoranda relating
     thereto, for the filing fee incident to, and the reasonable fees and
     disbursements of counsel to the Underwriters in connection with, the review
     by the National Association of Securities Dealers, Inc. of the Offered
     Securities, for any travel expenses of the Company's officers and employees
     and any other expenses of the Company in connection with attending or
     hosting meetings with prospective purchasers of the Offered Securities and
     for expenses incurred in distributing preliminary prospectuses and the
     Prospectus (including any amendments and supplements thereto) to the
     Underwriters.

                                       8
<PAGE>

         (i)  For a period of 180 days after the date of the initial public
     offering of the Offered Securities, the Company will not offer, sell,
     contract to sell, pledge or otherwise dispose of, directly or indirectly,
     or file with the Commission a registration statement under the Act relating
     to, any additional shares of its Securities or securities convertible into
     or exchangeable or exercisable for any shares of its Securities, or
     publicly disclose the intention to make any such offer, sale, pledge,
     disposition or filing, without the prior written consent of CSFBC, except
     issuances of Securities pursuant to the conversion or exchange of
     convertible or exchangeable securities or the exercise of warrants or
     options, in each case outstanding on the date hereof, grants of employee
     stock options pursuant to the terms of a plan in effect on the date hereof,
     issuances of Securities pursuant to the exercise of such options or filing
     registration statements on Form S-8 with the Commission registering shares
     of common stock issuable under its stock incentive plan and employee stock
     purchase plan in effect on the date hereof.

         (j)  In connection with the Directed Share Program, the Company will
     ensure that the Directed Shares will be restricted to the extent required
     by the National Association of Securities Dealers, Inc. (the "NASD") or the
     NASD rules from sale, transfer, assignment, pledge or hypothecation for a
     period of three months following the date of the effectiveness of the
     Registration Statement. The Designated Underwriters will notify the Company
     as to which Participants will need to be so restricted. The Company will
     direct the transfer agent to place stop transfer restrictions upon such
     securities for such period of time.

         (k)  The Company will pay all fees and disbursements of counsel
     incurred by the Underwriters in connection with the Directed Shares Program
     and stamp duties, similar taxes or duties or other taxes, if any, incurred
     by the Underwriters in connection with the Directed Share Program.
     Furthermore, the Company covenants with the Underwriters that the Company
     will comply with all applicable securities and other applicable laws, rules
     and regulations in each foreign jurisdiction in which the Directed Shares
     are offered in connection with the Directed Share Program.

     6.  Conditions of the Obligations of the Underwriters. The obligations of
the several Underwriters to purchase and pay for the Firm Securities on the
First Closing Date and the Optional Securities to be purchased on each Optional
Closing Date will be subject to the accuracy of the representations and
warranties on the part of the Company herein, to the accuracy of the statements
of Company officers made pursuant to the provisions hereof, to the performance
by the Company of its obligations hereunder and to the following additional
conditions precedent:

         (a)  The Representatives shall have received a letter, dated the date
     of delivery thereof (which, if the Effective Time of the Initial
     Registration Statement is prior to the execution and delivery of this
     Agreement, shall be on or prior to the date of this Agreement or, if the
     Effective Time of the Initial Registration Statement is subsequent to the
     execution and delivery of this Agreement, shall be prior to the filing of
     the amendment or post-effective amendment to the registration statement to
     be filed shortly prior to such Effective Time), of Ernst & Young LLP
     confirming that they are independent public accountants within the meaning
     of the Act and the applicable published Rules and Regulations thereunder
     and stating to the effect that:

              (i) in their opinion the financial statements and schedules
              examined by them and included in the Registration Statements
              comply as to form in all material respects with the applicable
              accounting requirements of the Act and the related published Rules
              and Regulations;

                                       9
<PAGE>

          (ii) on the basis of a reading of the latest available interim
          financial statements of the Company, inquiries of officials of the
          Company who have responsibility for financial and accounting matters
          and other specified procedures, nothing came to their attention that
          caused them to believe that:

               (A) at the date of the latest available balance sheet read by
               such accountants, or at a subsequent specified date not more than
               three business days prior to the date of this Agreement, there
               was any change in the capital stock or any increase in short-term
               indebtedness or long-term debt of the Company and its
               consolidated subsidiaries or, at the date of the latest available
               balance sheet read by such accountants, there was any decrease in
               consolidated net current assets or net assets as compared with
               amounts shown on the latest balance sheet included in the
               Prospectus; or

               (B) for the period from the closing date of the latest income
               statement included in the Prospectus to the closing date of the
               latest available income statement read by such accountants there
               were any decreases, as compared with the corresponding period of
               the previous year and with the period of corresponding length
               ended the date of the latest income statement included in the
               Prospectus, in consolidated gross profit, or net operating
               income, or in the total or per share amounts of consolidated net
               income.

          except in all cases set forth in clauses (A) and (B) above for
          changes, increases or decreases which the Prospectus discloses have
          occurred or may occur or which are described in such letter; and

          (iii) they have compared specified dollar amounts (or percentages
          derived from such dollar amounts) and other financial information
          contained in the Registration Statements (in each case to the extent
          that such dollar amounts, percentages and other financial information
          are derived from the general accounting records of the Company and its
          subsidiaries subject to the internal controls of the Company's
          accounting system or are derived directly from such records by
          analysis or computation) with the results obtained from inquiries, a
          reading of such general accounting records and other procedures
          specified in such letter and have found such dollar amounts,
          percentages and other financial information to be in agreement with
          such results, except as otherwise specified in such letter.

     For purposes of this subsection, (i) if the Effective Time of the Initial
     Registration Statement is subsequent to the execution and delivery of this
     Agreement, "Registration Statements" shall mean the initial registration
     statement as proposed to be amended by the amendment or post-effective
     amendment to be filed shortly prior to its Effective Time, (ii) if the
     Effective Time of the Initial Registration Statement is prior to the
     execution and delivery of this Agreement but the Effective Time of the
     Additional Registration is subsequent to such execution and delivery,
     "Registration Statements" shall mean the Initial Registration Statement and
     the additional registration statement as proposed to be filed or as
     proposed to be amended by the post-effective amendment to be filed shortly
     prior to its Effective Time, and (iii) "Prospectus" shall mean the
     prospectus included in the Registration Statements

          (b)   If the Effective Time of the Initial Registration Statement is
     not prior to the execution and delivery of this Agreement, such Effective
     Time shall have occurred not later than 10:00 P.M., New York time, on the
     date of this Agreement or such later date as shall have been consented to
     by CSFBC. If the Effective Time of the Additional Registration Statement
     (if any) is

                                       10
<PAGE>

     not prior to the execution and delivery of this Agreement, such Effective
     Time shall have occurred not later than 10:00 P.M., New York time, on the
     date of this Agreement or, if earlier, the time the Prospectus is printed
     and distributed to any Underwriter, or shall have occurred at such later
     date as shall have been consented to by CSFBC. If the Effective Time of the
     Initial Registration Statement is prior to the execution and delivery of
     this Agreement, the Prospectus shall have been filed with the Commission in
     accordance with the Rules and Regulations and Section 5(a) of this
     Agreement. Prior to such Closing Date, no stop order suspending the
     effectiveness of a Registration Statement shall have been issued and no
     proceedings for that purpose shall have been instituted or, to the
     knowledge of the Company or the Representatives, shall be contemplated by
     the Commission.

          (c)  Subsequent to the execution and delivery of this Agreement, there
     shall not have occurred (i) any change, or any development or event
     involving a prospective change, in the condition (financial or other),
     business, properties or results of operations of the Company and its
     subsidiaries taken as one enterprise which, in the judgment of a majority
     in interest of the Underwriters including the Representatives, is material
     and adverse and makes it impractical or inadvisable to proceed with
     completion of the public offering or the sale of and payment for the
     Offered Securities; (ii) any downgrading in the rating of any debt
     securities of the Company by any "nationally recognized statistical rating
     organization" (as defined for purposes of Rule 436(g) under the Act), or
     any public announcement that any such organization has under surveillance
     or review its rating of any debt securities of the Company (other than an
     announcement with positive implications of a possible upgrading, and no
     implication of a possible downgrading, of such rating); (iii) any material
     suspension or material limitation of trading in securities generally on the
     New York Stock Exchange or The Nasdaq Stock Market's National Market, or
     any setting of minimum prices for trading on such exchanges, or any
     suspension of trading of any securities of the Company on any exchange or
     in the over-the-counter market; (iv) any banking moratorium declared by
     U.S. Federal or New York authorities; or (v) any outbreak or escalation of
     major hostilities in which the United States is involved, any declaration
     of war by Congress or any other substantial national or international
     calamity or emergency if, in the judgment of a majority in interest of the
     Underwriters including the Representatives, the effect of any such
     outbreak, escalation, declaration, calamity or emergency makes it
     impractical or inadvisable to proceed with completion of the public
     offering or the sale of and payment for the Offered Securities.

          (d)  The Representatives shall have received an opinion, dated such
     Closing Date, of Dorsey & Whitney LLP, counsel for the Company, to the
     effect that:

                    (i)   The Company has been duly incorporated and is an
          existing corporation in good standing under the laws of the State of
          Delaware, with corporate power and authority to own its properties and
          conduct its business as described in the Prospectus; and the Company
          is duly qualified to do business as a foreign corporation in good
          standing in all other jurisdictions in which its ownership or lease of
          property or the conduct of its business requires such qualification,
          except where the failure to do so would not have a Material Adverse
          Effect on the Company;

                    (ii)  The Offered Securities delivered on such Closing Date
          and all other outstanding shares of the Common Stock of the Company
          have been duly authorized and validly issued, are fully paid and
          nonassessable and conform to the description thereof contained in the
          Prospectus; and, except as have been waived in writing, the
          stockholders of the Company have no preemptive rights with respect to
          the Securities;

                    (iii) Except as disclosed in the Prospectus, there are no
          contracts, agreements or understandings known to such counsel between
          the Company and any person granting

                                       11
<PAGE>

          such person the right to require the Company to file a registration
          statement under the Act with respect to any securities of the Company
          owned or to be owned by such person or to require the Company to
          include such securities in the securities registered pursuant to the
          Registration Statement or in any securities being registered pursuant
          to any other registration statement filed by the Company under the
          Act;

              (iv)   The Company is not and, after giving effect to the offering
          and sale of the Offered Securities and the application of the proceeds
          thereof as described in the Prospectus, will not be an "investment
          company" as defined in the Investment Company Act of 1940.

              (v)    No consent, approval, authorization or order of, or filing
          with, any governmental agency or body or any court is required for the
          consummation of the transactions contemplated by this Agreement in
          connection with the issuance or sale of the Offered Securities by the
          Company, except such as have been obtained and made under the Act and
          the Exchange Act and such as may be required under state securities
          laws;

              (vi)  The execution, delivery and performance of this Agreement
          and the issuance and sale of the Offered Securities will not result in
          a breach or violation of any of the terms and provisions of, or
          constitute a default under, any statute, any rule, regulation or order
          of any governmental agency or body or any court having jurisdiction
          over the Company or any subsidiary of the Company or any of their
          properties (except that such counsel need express no opinion with
          regard to the securities and Blue Sky laws of the various states and
          other jurisdictions to which the issuance and sale of the Offered
          Securities may be subject), or any agreement or instrument to which
          the Company or any such subsidiary is a party or by which the Company
          or any such subsidiary is bound or to which any of the properties of
          the Company or any such subsidiary is subject, or the charter or by-
          laws of the Company or any such subsidiary, and the Company has full
          power and authority to authorize, issue and sell the Offered
          Securities as contemplated by this Agreement;

              (vii)  The Initial Registration Statement was declared effective
          under the Act as of the date and time specified in such opinion, the
          Additional Registration Statement (if any) was filed and became
          effective under the Act as of the date and time (if determinable)
          specified in such opinion, the Prospectus either was filed with the
          Commission pursuant to the subparagraph of Rule 424(b) specified in
          such opinion on the date specified therein or was included in the
          Initial Registration Statement or the Additional Registration
          Statement (as the case may be), and, to the best of the knowledge of
          such counsel, no stop order suspending the effectiveness of a
          Registration Statement or any part thereof has been issued and no
          proceedings for that purpose have been instituted or are pending or
          contemplated under the Act, and each Registration Statement and the
          Prospectus, and each amendment or supplement thereto, as of their
          respective effective or issue dates, complied as to form in all
          material respects with the requirements of the Act and the Rules and
          Regulations; such counsel have no reason to believe that any part of a
          Registration Statement or any amendment thereto, as of its effective
          date or as of such Closing Date, contained any untrue statement of a
          material fact or omitted to state any material fact required to be
          stated therein or necessary to make the statements therein not
          misleading or that the Prospectus or any amendment or supplement
          thereto, as of its issue date or as of such Closing Date, contained
          any untrue statement of a material fact or omitted to state any
          material fact necessary in order to make the statements therein, in
          the light of the circumstances under which they were made, not
          misleading;

                                       12
<PAGE>

          the descriptions in the Registration Statements and Prospectus of
          statutes, legal and governmental proceedings and contracts and other
          documents are accurate and fairly summarize in all material respects
          the information required to be shown under the Act; and such counsel
          does not know of any legal or governmental proceedings required to be
          described in a Registration Statement or the Prospectus which are not
          described in all material respects therein as required nor does such
          counsel know of any contracts or documents of a character required to
          be described in a Registration Statement or the Prospectus or to be
          filed as exhibits to a Registration Statement which are not described
          in all material respects therein and filed as required; it being
          understood that such counsel need express no opinion as to the
          financial statements or other financial data contained in the
          Registration Statements or the Prospectus; and

                    (viii) This Agreement has been duly authorized, executed and
          delivered by the Company.

          (e)  The Representatives shall have received from Shearman & Sterling,
     counsel for the Underwriters, such opinion or opinions, dated such Closing
     Date, with respect to the incorporation of the Company, the validity of the
     Offered Securities delivered on such Closing Date, the Registration
     Statements, the Prospectus and other related matters as the Representatives
     may require, and the Company shall have furnished to such counsel such
     documents as they request for the purpose of enabling them to pass upon
     such matters.

          (f)  The Representatives shall have received a certificate, dated such
     Closing Date, of the Chief Executive Officer, President or any Vice
     President and a principal financial or accounting officer of the Company in
     which such officers, to the best of their knowledge after reasonable
     investigation, shall state that: the representations and warranties of the
     Company in this Agreement are true and correct; the Company has complied
     with all agreements and satisfied all conditions on its part to be
     performed or satisfied hereunder at or prior to such Closing Date; no stop
     order suspending the effectiveness of any Registration Statement has been
     issued and no proceedings for that purpose have been instituted or are
     contemplated by the Commission; the Additional Registration Statement (if
     any) satisfying the requirements of subparagraphs (1) and (3) of Rule
     462(b) was filed pursuant to Rule 462(b), including payment of the
     applicable filing fee in accordance with Rule 111(a) or (b) under the Act,
     prior to the time the Prospectus was printed and distributed to any
     Underwriter; and, subsequent to the date of the most recent financial
     statements in the Prospectus, there has been no material adverse change,
     nor any development or event involving a prospective material adverse
     change, in the condition (financial or other), business, properties or
     results of operations of the Company and its subsidiaries taken as a whole
     except as set forth in or contemplated by the Prospectus or as described in
     such certificate.

          (g)  The Representatives shall have received a letter, dated such
     Closing Date, of Ernst & Young LLP which meets the requirements of
     subsection (a) of this Section, except that the specified date referred to
     in such subsection will be a date not more than three days prior to such
     Closing Date for the purposes of this subsection.

          (h)  On or prior to the date of this Agreement, the Representatives
     shall have received lockup letters from each of the executive officers,
     directors of the Company and securityholders listed on Schedule B hereto.

The Company will furnish the Representatives with such conformed copies of such
opinions, certificates, letters and documents as the Representatives reasonably
request.  CSFBC may in its sole discretion waive on behalf of the Underwriters
compliance with any conditions to the obligations of the Underwriters hereunder,
whether in respect of an Optional Closing Date or otherwise.

                                       13
<PAGE>

     7.  Indemnification and Contribution.  (a)  The Company will indemnify and
hold harmless each Underwriter, its partners, directors and officers and each
person, if any, who controls such Underwriter within the meaning of Section 15
of the Act, against any losses, claims, damages or liabilities, joint or
several, to which such Underwriter may become subject, under the Act or
otherwise, insofar as such losses, claims, damages or liabilities (or actions in
respect thereof) arise out of or are based upon any untrue statement or alleged
untrue statement of any material fact contained in any Registration Statement,
the Prospectus, or any amendment or supplement thereto, or any related
preliminary prospectus, or arise out of or are based upon the omission or
alleged omission to state therein a material fact required to be stated therein
or necessary to make the statements therein not misleading, and will reimburse
each Underwriter for any legal or other expenses reasonably incurred by such
Underwriter in connection with investigating or defending any such loss, claim,
damage, liability or action as such expenses are incurred; provided, however,
that the Company will not be liable in any such case to the extent that any such
loss, claim, damage or liability arises out of or is based upon an untrue
statement or alleged untrue statement in or omission or alleged omission from
any of such documents in reliance upon and in conformity with written
information furnished to the Company by any Underwriter through the
Representatives specifically for use therein, it being understood and agreed
that the only such information furnished by any Underwriter consists of the
information described as such in subsection (b) below.

     The Company agrees to indemnify and hold harmless the Designated
Underwriters and each person, if any, who controls the Designated Underwriters
within the meaning of either Section 15 of the Securities Act or Section 20 of
the Exchange Act (the "Designated Entities"), from and against any and all
losses, claims, damages and liabilities (including, without limitation, any
legal or other expenses reasonably incurred in connection with defending or
investigating any such action or claim) (i) caused by any untrue statement or
alleged untrue statement of a material fact contained in any material prepared
by or with the consent of the Company for distribution to Participants in
connection with the Directed Share Program or caused by any omission or alleged
omission to state therein a material fact required to be stated therein or
necessary to make the statements therein not misleading; (ii) caused by the
failure of any Participant to pay for and accept delivery of Directed Shares
that the Participant agreed to purchase; or (iii) related to, arising out of, or
in connection with the Directed Share Program, other than losses, claims,
damages or liabilities (or expenses relating thereto) that are finally
judicially determined to have resulted from the bad faith or gross negligence of
the Designated Entities.

     (b) Each Underwriter will severally and not jointly indemnify and hold
harmless the Company, its directors and officers and each person, if any who
controls the Company within the meaning of Section 15 of the Act, against any
losses, claims, damages or liabilities to which the Company may become subject,
under the Act or otherwise, insofar as such losses, claims, damages or
liabilities (or actions in respect thereof) arise out of or are based upon any
untrue statement or alleged untrue statement of any material fact contained in
any Registration Statement, the Prospectus, or any amendment or supplement
thereto, or any related preliminary prospectus, or arise out of or are based
upon the omission or the alleged omission to state therein a material fact
required to be stated therein or necessary to make the statements therein not
misleading, in each case to the extent, but only to the extent, that such untrue
statement or alleged untrue statement or omission or alleged omission was made
in reliance upon and in conformity with written information furnished to the
Company by such Underwriter through the Representatives specifically for use
therein, and will reimburse any legal or other expenses reasonably incurred by
the Company in connection with investigating or defending any such loss, claim,
damage, liability or action as such expenses are incurred, it being understood
and agreed that the only such information furnished by any Underwriter consists
of (i) the following information in the Prospectus furnished on behalf of each
Underwriter:  the concession and reallowance figures appearing in the fourth
paragraph under the caption "Underwriting" and the information contained in the
sixth and thirteenth paragraphs under the caption "Underwriting"; and (ii)
information in fourteenth paragraph under the caption "Underwriting" furnished

                                       14
<PAGE>

on behalf of Thomas Weisel Partners LLC, describing its organization and
registration as a broker/dealer in December 1998.

     (c)  Promptly after receipt by an indemnified party under this Section of
notice of the commencement of any action, such indemnified party will, if a
claim in respect thereof is to be made against the indemnifying party under
subsection (a) or (b) above, notify the indemnifying party of the commencement
thereof; but the omission so to notify the indemnifying party will not relieve
it from any liability which it may have to any indemnified party otherwise than
under subsection (a) or (b) above.  In case any such action is brought against
any indemnified party and it notifies the indemnifying party of the commencement
thereof, the indemnifying party will be entitled to participate therein and, to
the extent that it may wish, jointly with any other indemnifying party similarly
notified, to assume the defense thereof, with counsel satisfactory to such
indemnified party (who shall not, except with the consent of the indemnified
party, be counsel to the indemnifying party), and after notice from the
indemnifying party to such indemnified party of its election so to assume the
defense thereof, the indemnifying party will not be liable to such indemnified
party under this Section for any legal or other expenses subsequently incurred
by such indemnified party in connection with the defense thereof other than
reasonable costs of investigation. Notwithstanding anything contained herein to
the contrary, if indemnity may be sought pursuant to the last paragraph in
Section 7 (a) hereof in respect of such action or proceeding, then in addition
to such separate firm for the indemnified parties, the indemnifying party shall
be liable for the reasonable fees and expenses of not more than one separate
firm (in addition to any local counsel) for the Designated Underwriters for the
defense of any losses, claims, damages and liabilities arising out of the
Directed Share Program, and all persons, if any, who control the Designated
Underwriters within the meaning of either Section 15 of the Act of Section 20 of
the Exchange Act. No indemnifying party shall, without the prior written consent
of the indemnified party, effect any settlement of any pending or threatened
action in respect of which any indemnified party is or could have been a party
and indemnity could have been sought hereunder by such indemnified party unless
such settlement (i) includes an unconditional release of such indemnified party
from all liability on any claims that are the subject matter of such action and
(ii) does not include a statement as to, or an admission of, fault, culpability
or a failure to act by or on behalf of an indemnified party.

     (d)  If the indemnification provided for in this Section is unavailable or
insufficient to hold harmless an indemnified party under subsection (a) or (b)
above, then each indemnifying party shall contribute to the amount paid or
payable by such indemnified party as a result of the losses, claims, damages or
liabilities referred to in subsection (a) or (b) above (i) in such proportion as
is appropriate to reflect the relative benefits received by the Company on the
one hand and the Underwriters on the other from the offering of the Securities
or (ii) if the allocation provided by clause (i) above is not permitted by
applicable law, in such proportion as is appropriate to reflect not only the
relative benefits referred to in clause (i) above but also the relative fault of
the Company on the one hand and the Underwriters on the other in connection with
the statements or omissions which resulted in such losses, claims, damages or
liabilities as well as any other relevant equitable considerations. The relative
benefits received by the Company on the one hand and the Underwriters on the
other shall be deemed to be in the same proportion as the total net proceeds
from the offering (before deducting expenses) received by the Company bear to
the total underwriting discounts and commissions received by the Underwriters.
The relative fault shall be determined by reference to, among other things,
whether the untrue or alleged untrue statement of a material fact or the
omission or alleged omission to state a material fact relates to information
supplied by the Company or the Underwriters and the parties' relative intent,
knowledge, access to information and opportunity to correct or prevent such
untrue statement or omission. The amount paid by an indemnified party as a
result of the losses, claims, damages or liabilities referred to in the first
sentence of this subsection (d) shall be deemed to include any legal or other
expenses reasonably incurred by such indemnified party in connection with
investigating or defending any action or claim which is the subject of this
subsection (d). Notwithstanding the provisions of this subsection (d), no
Underwriter shall be required to contribute any amount in excess of the amount
by which the total price at which the Securities

                                       15
<PAGE>

underwritten by it and distributed to the public were offered to the public
exceeds the amount of any damages which such Underwriter has otherwise been
required to pay by reason of such untrue or alleged untrue statement or omission
or alleged omission. No person guilty of fraudulent misrepresentation (within
the meaning of Section 11(f) of the Act) shall be entitled to contribution from
any person who was not guilty of such fraudulent misrepresentation. The
Underwriters' obligations in this subsection (d) to contribute are several in
proportion to their respective underwriting obligations and not joint.

     (e)  The obligations of the Company under this Section shall be in addition
to any liability which the Company may otherwise have and shall extend, upon the
same terms and conditions, to each person, if any, who controls any Underwriter
within the meaning of the Act; and the obligations of the Underwriters under
this Section shall be in addition to any liability which the respective
Underwriters may otherwise have and shall extend, upon the same terms and
conditions, to each director of the Company, to each officer of the Company who
has signed a Registration Statement and to each person, if any, who controls the
Company within the meaning of the Act.

     8.   Default of Underwriters. If any Underwriter or Underwriters default in
their obligations to purchase Offered Securities hereunder on either the First
or any Optional Closing Date and the aggregate number of shares of Offered
Securities that such defaulting Underwriter or Underwriters agreed but failed to
purchase does not exceed 10% of the total number of shares of Offered Securities
that the Underwriters are obligated to purchase on such Closing Date, CSFBC may
make arrangements satisfactory to the Company for the purchase of such Offered
Securities by other persons, including any of the Underwriters, but if no such
arrangements are made by such Closing Date, the non-defaulting Underwriters
shall be obligated severally, in proportion to their respective commitments
hereunder, to purchase the Offered Securities that such defaulting Underwriters
agreed but failed to purchase on such Closing Date. If any Underwriter or
Underwriters so default and the aggregate number of shares of Offered Securities
with respect to which such default or defaults occur exceeds 10% of the total
number of shares of Offered Securities that the Underwriters are obligated to
purchase on such Closing Date and arrangements satisfactory to CSFBC and the
Company for the purchase of such Offered Securities by other persons are not
made within 36 hours after such default, this Agreement will terminate without
liability on the part of any non-defaulting Underwriter or the Company, except
as provided in Section 9 (provided that if such default occurs with respect to
Optional Securities after the First Closing Date, this Agreement will not
terminate as to the Firm Securities or any Optional Securities purchased prior
to such termination). As used in this Agreement, the term "Underwriter" includes
any person substituted for an Underwriter under this Section. Nothing herein
will relieve a defaulting Underwriter from liability for its default.

     9.   Survival of Certain Representations and Obligations.  The respective
indemnities, agreements, representations, warranties and other statements of the
Company or its officers and of the several Underwriters set forth in or made
pursuant to this Agreement will remain in full force and effect, regardless of
any investigation, or statement as to the results thereof, made by or on behalf
of any Underwriter, the Company or any of their respective representatives,
officers or directors or any controlling person, and will survive delivery of
and payment for the Offered Securities. If this Agreement is terminated pursuant
to Section 8 or if for any reason the purchase of the Offered Securities by the
Underwriters is not consummated, the Company shall remain responsible for the
expenses to be paid or reimbursed by it pursuant to Section 5 and the respective
obligations of the Company and the Underwriters pursuant to Section 7 shall
remain in effect, and if any Offered Securities have been purchased hereunder
the representations and warranties in Section 2 and all obligations under
Section 5 shall also remain in effect. If the purchase of the Offered Securities
by the Underwriters is not consummated for any reason other than solely because
of the termination of this Agreement pursuant to Section 8 or the occurrence of
any event specified in clause (iii), (iv) or (v) of Section 6(c), the Company
will reimburse the Underwriters for all out-of-pocket expenses (including fees
and disbursements of counsel) reasonably incurred by them in connection with the
offering of the Offered Securities.

                                       16
<PAGE>

     10.  Notices. All communications hereunder will be in writing and, if sent
to the Underwriters, will be mailed, delivered or telegraphed and confirmed to
the Representatives, c/o Credit Suisse First Boston Corporation, Eleven Madison
Avenue, New York, New York 10010-3629, Attention:  Investment Banking
Department--Transactions Advisory Group, or, if sent to the Company, will be
mailed, delivered or telegraphed and confirmed to it at RightNow Technologies,
Inc., 45 Discovery Drive, Bozeman, Montana  59718, Attention:   Chief Financial
Officer; provided, however, that any notice to an Underwriter pursuant to
Section 7 will be mailed, delivered or telegraphed and confirmed to such
Underwriter.

     11.  Successors. This Agreement will inure to the benefit of and be binding
upon the parties hereto and their respective successors and the officers and
directors and controlling persons referred to in Section 7, and no other person
will have any right or obligation hereunder.

     12.  Representation of Underwriters.  The Representatives will act for the
several Underwriters in connection with this financing, and any action under
this Agreement taken by the Representatives jointly or by CSFBC will be binding
upon all the Underwriters.

     13.  Counterparts.  This Agreement may be executed in any number of
counterparts, each of which shall be deemed to be an original, but all such
counterparts shall together constitute one and the same Agreement.

     14.  Applicable Law. This Agreement shall be governed by, and construed in
accordance with, the laws of the State of New York, without regard to principles
of conflicts of laws.

     The Company hereby submits to the non-exclusive jurisdiction of the Federal
and state courts in the Borough of Manhattan in The City of New York in any suit
or proceeding arising out of or relating to this Agreement or the transactions
contemplated hereby.

                                       17
<PAGE>

     If the foregoing is in accordance with the Representatives' understanding
of our agreement, kindly sign and return to the Company one of the counterparts
hereof, whereupon it will become a binding agreement between the Company and the
several Underwriters in accordance with its terms.

                         Very truly yours,

                              RightNow Technologies, Inc.

                                    By ___________________________
                                       Title:

The foregoing Underwriting Agreement is hereby
 confirmed and accepted as of the date first above
 written.


  Credit Suisse First Boston Corporation
  Dain Rauscher Incorporated
  Thomas Weisel Partners LLC
  Adams, Harkness & Hill, Inc.
  D.A. Davidson & Co.

     Acting on behalf of themselves and as the
      Representatives of the several
      Underwriters

  By Credit Suisse First Boston Corporation


   By ________________________________
         Title:

                                       18
<PAGE>

                                  SCHEDULE A


              Underwriter                               Firm Securities
              -----------                               ---------------

Credit Suisse First Boston Corporation................

Dain Rauscher Incorporated............................

Thomas Weisel Partners LLC............................

Adams, Harkness & Hill, Inc...........................

D.A. Davidson & Co....................................


                                                         --------------
               Total..................................
                                                         ==============

                                       19
<PAGE>

                                  SCHEDULE B

                        [For People Who Sign Lock-Ups]

                                       20


© 2022 IncJournal is not affiliated with or endorsed by the U.S. Securities and Exchange Commission