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[RNT Letterhead]
November 21, 2000
VIA EDGAR
Securities and Exchange Commission
450 Fifth Street N.W.
Washington, D.C. 20549
Attention: Barbara Jacobs
Johanna V. Losert
Re: RightNow Technologies, Inc.
Registration Statement on Form S-1 (File No. 333-35290)
Ladies and Gentlemen:
Pursuant to Rule 477 of the Securities Act of 1933, as amended (the "Securities
Act"), please accept this letter as a request for the Commission's consent to
the withdrawal of our Registration Statement referenced above. Given current
market conditions, RightNow Technologies, Inc. has decided not to pursue the
offering contemplated by the Registration Statement at this time.
Upon the grant of the Commission's consent hereto, please return a dated copy of
the order granting such withdrawal, which order shall state "Withdrawn upon the
request of the registrant, the Commission consenting thereto," and which is to
be included in the file for the Registration Statement.
Otherwise, please direct all inquiries to Lawrence Martinez of Dorsey & Whitney
LLP at (406) 727-3632.
Respectfully,
RightNow Technologies, Inc.
/s/ Susan J. Carstensen
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Susan J. Carstensen
Chief Financial Officer
cc: Cynthia T. Melo
Lawrence Martinez
Credit Suisse First Boston
