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Exhibit 16.1
July 12, 2000
Securities and Exchange Commission
450 Fifth Street, N.W.
Washington, D.C. 20549
Gentlemen:
We have read the Section entitled "CHANGE IN THE INDEPENDENT AUDITORS" included
in the Form S-1 dated July 12, 2000, of Motive Communications, Inc. and are
in agreement with the statements contained in the first, second, and third
paragraphs of page 66 therein. We have no basis to agree or disagree with
other statements of the registrant contained therein.
PricewaterhouseCoopers LLP