CITIZENS UTILITIES CO
S-3, 1996-12-17
ELECTRIC & OTHER SERVICES COMBINED
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                                                           File No. 333-

As filed with the Securities and Exchange Commission on December 17, 1996
- -------------------------------------------------------------------------
                       SECURITIES AND EXCHANGE COMMISSION
                             WASHINGTON, D.C. 20549
                                    FORM S-3
             REGISTRATION STATEMENT UNDER THE SECURITIES ACT OF 1933
                           CITIZENS UTILITIES COMPANY
               (Exact name of registrant as specified in charter)

DELAWARE                                                              06-0619596

(State or other jurisdiction of          (I.R.S. employer identification number)
 incorporationor organization)                        

            High Ridge Park, Bldg. No. 3, Stamford, Connecticut 06905
                                 (203) 329-8800
   (Address, including,  zip  code,  and telephone number, including area code,
               of registrant's principal executive offices)

                               Robert J. DeSantis
                          Vice President and Treasurer
                           Citizens Utilities Company
                          High Ridge Park, Bldg. No. 3
                                  P.O. Box 3801
                           Stamford, Connecticut 06905
                             Tel. No. (203) 329-8800

     (Name, address,  including zip code, and telephone  number,  including area
                             code, of agent for service)
         --------------------------------------------
         Approximate  date of commencement of proposed sale to the public:  From
time to time after the effective date of this Registration Statement.
         If the only securities  being  registered on this Form are being
offered  pursuant to dividend or interest reinvestment plans, please check the 
following box.  
         If any of the  securities  being  registered  on  this  Form  are to be
offered  on a  delayed  or  continuous  basis  pursuant  to Rule 415  under  the
Securities Act of 1933,  other than  securities  offered only in connection with
dividend or interest reinvestment plans, check the following box.
         If this Form is filed to register  additional  securities  for an 
offering  pursuant to Rule 462(b)  under the Securities Act, please check the
following box.  
         If this Form is a  post-effective  amendment filed pursuant to Rule
462(c) under the Securities Act, check the following box and list the Securities
Act registration  statement number of the earlier effective  registration
statement for the same offering. 
         If delivery of the  prospectus  is expected to be made  pursuant to
Rule 434,  please check the  following box.
<TABLE>
<CAPTION>
<S>                      <C>                    <C>                      <C>                        <C>            
                         CALCULATION OF REGISTRATION FEE
 ---------------------- ---------------------- ------------------------- -----------------------   ---------------- 
 Title of Securities to       Amount to be         Proposed Maximum         Proposed Maximum          Amount of
     be Registered             Registered         Aggregate Price Per   Aggregate Offering Price   Registration Fee
                                                        Unit
========================= ====================== ====================== ========================= ===================
     Common Stock*         2,832,432 shares**         $11.1875***            $31,687,833***            $10,927
========================= ====================== ====================== ========================= ===================
</TABLE>
*        Includes  shares of Common  Stock  Series A and Common  Stock  Series B
         issuable upon conversion of Common Stock Series A.
**       This  Registration  Statement  shall  be  deemed  to  cover  additional
         securities  to be  issued  in  connection  with or as a result of stock
         splits, stock dividends or similar transactions.
***      Estimated  solely for the purpose of calculating the  registration  fee
         pursuant to Rule 457. Based on the average of the  reported  high and 
         low sales prices of shares of Common Stock Series A on December 10,
         1996.
- ---------------------
The registrant hereby amends this  Registration  Statement on such date or dates
as may be necessary to delay its effective date until the registrant  shall file
a further amendment which specifically  states that this Registration  Statement
shall  thereafter  become  effective  in  accordance  with  Section  8(a) of the
Securities  Act of  1933  or  until  the  Registration  Statement  shall  become
effective on such date as the Commission,  acting pursuant to said Section 8(a),
may determine.
<PAGE>


INFORMATION   CONTAINED  HEREIN  IS  SUBJECT  TO  COMPLETION  OR  AMENDMENT.   A
REGISTRATION  STATEMENT  RELATING  TO THESE  SECURITIES  HAS BEEN FILED WITH THE
SECURITIES  AND EXCHANGE  COMMISSION.  THESE  SECURITIES MAY NOT BE SOLD NOR MAY
OFFERS TO BUY BE ACCEPTED PRIOR TO THE TIME THE REGISTRATION  STATEMENT  BECOMES
EFFECTIVE.  THIS  PROSPECTUS  SHALL  NOT  CONSTITUTE  AN  OFFER  TO  SELL OR THE
SOLICITATION OF AN OFFER TO BUY NOR SHALL THERE BE ANY SALE OF THESE  SECURITIES
IN ANY STATE IN WHICH SUCH OFFER,  SOLICITATION  OR SALE WOULD BE UNLAWFUL PRIOR
TO  REGISTRATION OR  QUALIFICATION  UNDER THE SECURITIES LAWS OF ANY SUCH STATE.

                              SUBJECT TO COMPLETION
                 PRELIMINARY PROSPECTUS DATED DECEMBER 17, 1996

PROSPECTUS

                                2,832,432 Shares

                           CITIZENS UTILITIES COMPANY

                                  COMMON STOCK


         This Prospectus,  with the prior consent of Citizens Utilities Company,
(the "Company" or Citizens") may be used by persons("Selling  Stockholders")who
have  received  1,289,133  shares of Common  Stock  Series A, par value $.25 per
share, which is convertible into Common Stock Series B, par value $.25 per share
(together,  the "Common  Stock"),  of the Company in connection  with the merger
(the "Merger") between a wholly-owned subsidiary of Citizens and Conference-Call
USA, Inc., as more fully described  herein,  and who may wish to sell such stock
in  circumstances  requiring or making  desirable its use. This  Prospectus also
covers up to  1,443,299  additional  shares of Common  Stock  which the  Selling
Stockholders  have the contractual  right to receive in the future in connection
with the  Merger,  as well as up to 100,000  additional  shares of Common  Stock
which Selling  Stockholders may otherwise receive in connection with the Merger,
and  which  they  also may wish to sell in  circumstances  requiring  or  making
desirable its use. See "Plan of Distribution".
 
        The Selling Stockholders may sell the shares of Common Stock covered by
this Prospectus privately in negotiated  transactions or publicly in one or more
transactions,  as  described  more  fully  herein.  See "Plan of  Distribution".
Selling   Stockholders   and   broker-dealers   that  participate  with  Selling
Stockholders  in such sales of Common  Stock,  and any  brokers  or finders  who
receive  Common  Stock as fees,  may be deemed to be  "underwriters"  within the
meaning of Section  2(11) of the  Securities  Act of 1933 (the  "Act"),  and any
commissions  or fees  received by them and any profit on the resale of shares of
Common Stock may be deemed to be underwriting compensation. The Company will not
receive any of the  proceeds  of the sale of shares of Common  Stock by any such
person.

         The  Company has agreed to be liable to the  Selling  Stockholders  for
certain liabilities, including liabilities under the Act.

         The Common  Stock  Series A and Common  Stock Series B are listed under
the symbols "CZNA" and "CZNB", respectively, on the NYSE.
                        --------------------------------
THESE SECURITIES HAVE NOT BEEN APPROVED OR DISAPPROVED BY THE SECURITIES AND 
  EXCHANGE COMMISSION OR ANY STATE SECURITIES COMMISSION NOR HAS THE 
    SECURITIES AND EXCHANGE COMMISSION OR ANY STATE SECURITIES 
        COMMISSION PASSED UPON THE ACCURACY OR ADEQUACY OF
            THIS PROSPECTUS. ANY REPRESENTATION TO THE 
                    CONTRARY IS A CRIMINAL OFFENSE.
                        ---------------------------------
                The date of this Prospectus is December __, 1996


<PAGE>
                                        
                             AVAILABLE INFORMATION

         Citizens is subject to the informational requirements of the Securities
Exchange Act of 1934 (the "1934 Act") and in accordance therewith files reports,
proxy and information  statements and other  information with the Securities and
Exchange Commission (the "SEC"). Such reports,  proxy and information statements
and other  information  can be  inspected  and  copied at the  public  reference
facilities  maintained by the SEC at 450 Fifth Street,  N.W.,  Washington,  D.C.
20549,  and at its regional  offices at Citicorp  Center,  Suite 1400,  500 West
Madison  Street,  Chicago,  Illinois 60661 and Suite 1300, 7 World Trade Center,
New York, New York 10048.  Copies of such material can also be obtained from the
Public Reference Section of the SEC at 450 Fifth Street, N.W., Washington, D. C.
20549,   at   prescribed   rates.   The   SEC   also   maintains   a  web   site
(htp://www.sec.gov.) that contains reports, proxy and information statements and
other information regarding Citizens.  Certain securities of Citizens are listed
on the New York Stock Exchange,  20 Broad Street,  New York, New York 10005, and
reports,  proxy  material  and  other  information  concerning  Citizens  may be
inspected at the office of that Exchange.

                 INCORPORATION OF CERTAIN DOCUMENTS BY REFERENCE

The following  documents  filed by the Company with the SEC pursuant to the 1934
Act are incorporated into this Prospectus by reference:

The Company's Annual Report on Form 10-K for the year ended December 31, 1995.

The Company's  Quarterly  Reports on Form 10-Q for the quarters ended March 31,
June 30 and September 30, 1996.

The  Company's Current Reports on Form 8-K filed on March 29, and May 28, 1996.

         All documents  subsequently  filed by the Company  pursuant to Sections
13(a),  13(c),  14 or  15(d) of the 1934  Act  prior to the  termination  of the
offering of the Common Stock shall be deemed to be  incorporated by reference in
this  Prospectus  and to be a part  hereof  from  the  date  of  filing  of such
documents.

         The Company  hereby  undertakes  to provide,  without  charge,  to each
person to whom a copy of this  Prospectus  is  delivered,  upon  written or oral
request of such person, a copy of any or all of the documents  referred to above
which have been or may be  incorporated by reference in this  Prospectus,  other
than  exhibits to such  documents  not  specifically  incorporated  by reference
herein.  Requests for such copies should be directed to Office of the Secretary,
Citizens Utilities Company, High Ridge Park, Bldg. No. 3, Stamford,  Connecticut
06905 (telephone 203-329-8800).









                                       2
<PAGE>
                           CITIZENS UTILITIES COMPANY

         Citizens  Utilities  Company is a diversified  operating  company which
provides, either directly or through subsidiaries,  telecommunications,  natural
gas transmission and distribution,  electric  distribution,  water or wastewater
services to customers in areas of twenty states.  Divisions of Citizens  provide
electric  distribution and natural gas  transmission and distribution  services,
purchasing   most  of  the  electric   power   needed  and  all  gas   supplies.
Telecommunications,  water  and  wastewater  services  are  provided  either  by
divisions of Citizens or by its subsidiaries.  Citizens is the fifteenth largest
local   telecommunications   company  in  the  nation.  Citizens  also  holds  a
significant  investment  interest  in  Centennial  Cellular  Corp.,  a  cellular
telephone   company,   and  owns  Electric   Lightwave,   Inc.,  an  alternative
telecommunications  service  provider  operating  in five  western  states,  and
Citizens  Long  Distance.  Beginning  with  1945,  Citizens  has  increased  its
revenues,  net income and  earnings per share  (adjusted  for  subsequent  stock
dividends and stock splits) every year without interruption.

         Citizens,  with  administrative  offices at High Ridge Park,  Stamford,
Connecticut  06905 (telephone  (203) 329-8800),  was incorporated in Delaware in
1935 to acquire the assets and  business  of a  predecessor  corporation.  Since
then, Citizens has grown as a result of investment in its own operations and the
acquisition of numerous additional operations.

         As a result of its diversification,  Citizens is not dependent upon any
single  geographic  area or any one type of service for its revenues.  No single
state  regulatory  body regulates a utility  service of Citizens  accounting for
more than 11% of Citizens'  revenues for the twelve  months ended  September 30,
1996.   The   Federal   Communications    Commission    regulates    interstate
telecommunications  access services of Citizens under price cap regulation which
allows Citizens considerable  flexibility in its pricing.  Citizens is not aware
of any other  utility  company as fully  diversified  in both  geographic  areas
served and variety of services  provided.  Citizens' operations  are  conducted
principally in small and medium-sized communities. No material part of Citizens'
business is dependent upon a single customer or a small group of customers.  The
loss of any  single  customer  or a small  group of  customers  would not have a
materially adverse effect upon Citizens.  Citizens' customer connections have
increased  from 26,150 in 1945, to 225,389 in 1965, to 610,585 in 1985, and over
1,800,000 as of September 30, 1996.

         Citizens  continually  considers and is carrying out expansion  through
acquisitions and joint ventures in the rapidly evolving  telecommunications  and
cable  television  industries  and in  traditional  public  utility  and related
businesses.

                               USE OF PROCEEDS

         This  Prospectus  relates  to shares of Common  Stock  issued and to be
issued to the Selling  Stockholders in connection with the Merger,  which may be
sold by the Selling Stockholders from time to time. There will be no proceeds to
the Company from any sales of shares by the Selling Stockholders.










                                       3
<PAGE>
                              FINANCIAL INFORMATION

         Reference  is made to the  Annual,  Quarterly  and  other  Reports  and
documents  filed and to be filed with the SEC pursuant to the 1934 Act which are
incorporated herein by reference.

                       CAPITAL REQUIREMENTS AND FINANCING

         Citizens  carries  out a  continuous  construction  program to maintain
reliable  and safe  service and to meet future  customer  service  requirements.
Citizens estimates that expenditures for construction, extension and improvement
of  service  will  require   approximately  $463  million  in  1997.  Citizens'
construction  program is under continuous review and may be revised depending on
business and economic  conditions,  regulatory  action,  governmental  mandates,
customer demand and other factors.  Capital  requirements  will be financed from
internally  generated  funds,  offered  securities,  the issuance of taxable and
tax-exempt  long-term  debt,  short-term  borrowings,   customer  advances,  and
contributions in aid of construction.

         Citizens  maintains  $600 million of committed bank lines of credit for
general corporate  purposes under which there were no amounts  outstanding as of
December 16, 1996.

                DESCRIPTION OF COMMON STOCK SERIES A AND SERIES B

         Citizens'  common stock  consists of two series:  Common Stock Series A
and Common Stock Series B. Citizens has authorized  250,000,000 shares of Common
Stock Series A and  350,000,000  shares of Common Stock Series B. As of December
6, 1996 Citizens had outstanding 154,292,360 shares of Common Stock Series A and
82,965,198  shares of Common  Stock  Series B. As of December 6, 1996 there were
27,522  record  holders of Common  Stock Series A and 23,270  record  holders of
Common  Stock  Series B. The holders of Common  Stock  Series A and Common Stock
Series B are  entitled  to one vote for each  share on all  matters  voted on by
stockholders.  Pursuant to Citizens' Restated Certificate of Incorporation,  the
holders of Common  Stock  Series A and the holders of Common Stock Series B vote
together as a single class on all matters to be voted on by stockholders, unless
otherwise  expressly  required  by  applicable  law.  Common  Stock  Series A is
convertible, on a share-for-share tax-free basis and at no cost to stockholders,
into  Common  Stock  Series  B at  all  times.  Common  Stock  Series  B is  not
convertible  into Common Stock Series A. The Board of Directors of Citizens may,
in its sole  discretion  and at any time,  require  all of the holders of Common
Stock  Series A to exchange  all of their  shares of Common  Stock  Series A for
shares of Common  Stock  Series B on a  share-for-share  basis.  The  holders of
Common  Stock  Series  A and  Common  Stock  Series  B  participate  ratably  in
liquidation. The holders of Common Stock Series A and Common Stock Series B have
no preemptive rights.










                                       4
<PAGE>

                DIVIDENDS ON COMMON STOCK SERIES A AND SERIES B
                       
         The  holders of Common  Stock  Series A and Common  Stock  Series B are
entitled to receive  dividends when and as declared by the Board of Directors of
Citizens out of funds legally  available  therefor.  Dividends have been paid to
holders of common stock every year without  interruption  beginning in 1939 and,
although  there can be no assurances  as to the amount of any future  dividends,
Citizens has increased cash dividends and/or cash value  equivalents  every year
without  interruption  beginning in 1946. Beginning in 1956, when the two-series
common stock capitalization of Citizens was initiated,  through 1989, only stock
dividends  were paid on Common Stock Series A and only cash  dividends were paid
on Common Stock  Series B.  Commencing  in 1990,  Citizens has declared and paid
quarterly stock dividends at the same rate on shares of both Common Stock Series
A and Common Stock Series B. The stock  dividend  rate is based on an underlying
cash  equivalent.  Citizens expects that under present United States federal tax
law, stock dividends on Common Stock Series A and Common Stock Series B, if paid
and received  pro-rata and  otherwise in the same manner as they have been since
1990,  will be free of current  federal income  taxation on receipt.  Such stock
dividends are treated as capital  transactions when and if sold. Gain or loss is
based on the difference between sales price and adjusted basis per share.

         To the extent that stock  dividends  are  declared on the Common  Stock
Series B, the same stock dividend must be declared on the Common Stock Series A.
To the  extent  that  cash  dividends  are paid out of  funds  that are  legally
available on the Common Stock Series B, stock  dividends with an equivalent fair
value must be paid during the same  calendar  year on the Common Stock Series A,
unless cash dividends are declared on the Common Stock Series A at the same time
and in an equal amount as on the Common Stock Series B.

                   STOCK DIVIDEND SALE PLAN AND CONVERSION OF
                COMMON STOCK SERIES A INTO COMMON STOCK SERIES B

         Citizens  has a Stock  Dividend  Sale Plan (the "Plan")  which  enables
Common Stock Series B stockholders to elect to have their future stock dividends
sold and the cash proceeds of the sale (minus a per share commission,  currently
2 cents) distributed to them quarterly. If a Common Stock Series B stockholder's
account is held by a broker or custodial institution  participating in the Plan,
the cash  proceeds are sent to the broker or custodial  institution.  Generally,
for United States  federal  income tax  purposes,  the  differences  between the
proceeds from the sale of the stock  dividends  (the net cash  received) and the
adjusted basis of the shares sold are treated as a capital transaction.  Holders
of Common Stock Series A may at any time convert, on a share-for-share  tax-free
basis and at no cost,  their  Common  Stock  Series A shares into  Common  Stock
Series B shares.  A registered  stockholder may give  instructions to Citizens'
Common Stock  Transfer  Agent and street name holders may give  instructions  to
their  brokers to  accomplish  such  conversion  from Common Stock Series A into
Common Stock Series B, and in conjunction  with said  conversion,  or after such
conversion, may enroll in the Plan.










                                      5
<PAGE>
         Common Stock Series B  stockholders  may enroll  throughout the year in
the Plan. After a Common Stock Series B stockholder's  account has been enrolled
in the Plan,  future stock  dividends  in that  account will be sold  quarterly,
unless Citizens' Common Stock Transfer Agent receives written notification from
a Common Stock Series B stockholder to withdraw that account from the Plan.  
Stockholders  who withdraw an account from the Plan will then receive  quarterly
stock  dividends and are not eligible to re-enroll  that account in the Plan for
12 months.

                         COMMON STOCK TRANSFER AGENT

         The transfer  agent for the Company's  Common Stock Series A and Common
Stock Series B is Illinois Stock Transfer Company.

                            SELLING SECURITY HOLDERS

         The  following  table sets  forth the number of shares of Common  Stock
Series A which may be acquired by each  Selling  Shareholder  as a result of the
Merger,  including the maximum number of Earn-Out  Shares which are scheduled to
be  received  as   Contingent   Payments  by  March  1,  2000.   (See  "Plan  of
Distribution".)  All of such shares are being  registered for offer and sale. No
shares were owned by the Selling  Shareholders prior to the Merger.  Thus if all
of the registered shares are sold in the offering,  no Selling Shareholders will
own any shares which are currently owned.
<TABLE>
<CAPTION>
<S>                                   <C>                      <C>                                  <C>   

                                      Number of                                                     Number of
Name                                    Shares                 Name                                    Shares
- ----                                    ------                 ----                                    ------
Anderson, Elizabeth                            5,647           Dellenbach, Kent H.                     14,121
Beery, Kimberly                                3,387           Edmanson, Lynn E.                        3,387
Blum, Peter                                    9,038           El Jay Partners c/o Jeffrey J.          10,505
                                                               Stahl
Bood, Edward A.                                7,907           Fransen, Roger                             356
Carey, Joseph                                  5,647           Fransen, Victor                          6,777
Caruso, Richard M.                             4,755           Fraser, Robert                         615,118
Case, Weldon W.                               22,830           Froelich, Cezar M. Tte                   8,471
Chapman, Susan                                   236           Genesse Funding, Inc.                   13,555
                                                               Attn: Marsh, Stuart
Cline, Richard C.                             11,296           Gibbons, James                           5,263
Cloonan, James B. & Edythe R.                 50,917           Gillman, Charles E.                     48,907
Colson, William P.                             7,907           Gold, James S. and Flora J.             21,012











                                      6
<PAGE>

Dale, Karen W. Revocable Trust                 3,953           Gold, Michael & Elise B.                 5,218
Gold, Robert                                   6,777           McKendrick, George                         474
Goldsmith, Mitchell D.                        34,856           McMillen, Ron                            5,240
Goldstick, Philip S.                           1,254           Miehl, Peter & Marion                    5,263
  Revocable Trust
Hackett, Jim                                   9,036           Morgan, Burton D.                       20,333
Herman, Jerry H.                               7,907           Neace, Manuel                            3,387
Hershman, Don S.                               2,100           Pondy, Mary Ann                          6,777
Hughes, Peter, Trust                           7,907           Prentice, Bryan                          6,777
Isaacs, Lloyd R. Trust                        45,782           Pyle, Virginia,                         10,438
                                                                 Piper Jaffray - Custodian
Isaacs, Robert & Wilma                           583           Randall, John & Julie                   12,425
Ivesdal, Trygve A.                            22,593           Robertson, Brooke                       15,815
Jones, Richard                                 3,387           Robertson, Gina                         15,815
King Jr., William H.                          78,853           Robertson, Hayes                        13,555
King Sr., William                            157,708           Robertson, Joan                        134,456
Kiver, Milton S. Living Trust                 25,779           Robertson, Kenneth H.                  458,102
Koester, Jeffrey F.                           27,111           Rose, Pam                                2,258
LaCrosse, Gary                                 8,969           Ross, Peter J.                           1,693
Laschober, Joseph                             27,111           Ruderman, Jon M. & Debra                12,425
Lepman, Carol                                  3,953           S & F Investment, Ltd.                  28,242
Longman, Rodney                               91,058           Sandberg, Michael & Linda               10,505
Shefsky, Lloyd E.                              2,258           Schaller, Michael J. Trustee             9,713
Sheppard, Neil N.                             20,333           Shefsky & Froelich Profit Sharing
Sprayregen, Joel J. & Marilyn                 10,429           Plan,
                                                               f/b/o Stuart K. Taussig
Swanberg, Dorothy                                593           Scherer, Robert P.                       2,258
Thompson, John G.                             45,187           Schwartz, Stephen L. & Terry L.          5,195











                                       7
<PAGE>

Tompkins, Richard M. and Louise C.             1,964           Shapiro, Joel G.                         1,580
Western New York Ventures, L.P.              379,947           Taussig, Dr. Lynn M.                       767
Willoughby, Keith                              1,187           Thomas-Veise, Valerie                   11,296
  1st Trust-K.W.-IRA
                                                               Willoughby Liscelotte                    1,187
                                                               Wochna, Gerald M.                       15,615
                                                               Zeitvogel, Nicholas                      6,777
                                                               Zunamon, Simon                           3,387
</TABLE>

Note:  The total of the shares of Common Stock in the above  table,  which lists
full share  entitlements,  is less than the number of shares  shown on the cover
page of this Prospectus  because the latter includes  fractional share interests
and a reserve for any post-closing working capital adjustments.

                          PLAN OF DISTRIBUTION

         The shares of Common Stock covered by this  Prospectus may be sold from
time to time by the Selling Stockholders who have received and may in the future
receive  such shares from the Company in  connection  with the Merger  between a
wholly-owned subsidiary of Citizens and Conference-Call USA, Inc. ("CC/USA"),  a
Delaware  corporation.  Pursuant to the Agreement and Plan of Merger dated as of
October 10, 1996 (the "Merger Agreement"),  among Citizens,  Citizens Conference
Call  Company and CC/USA,  on December 4, 1996,  the  securityholders  of CC/USA
received 1,289,133 shares of Common Stock of Citizens in exchange for all of the
shares of common and preferred stock of CC/USA which such securityholders  owned
or could  acquire on such date.  This number may be changed  based upon  certain
post-closing working capital adjustments.  The Merger Agreement further provides
that  the  current  securityholders  of  CC/USA  have a right to  receive  up to
1,443,299  additional shares of Common Stock of Citizens (the "Earn-Out Shares")
(subject to certain  adjustments)  to be based upon whether  CC/USA  and/or Dial
Services,  Ltd., a Delaware corporation,  achieve specified financial results in
future  periods.  Earn-Out  Shares are  scheduled to be delivered to the Selling
Stockholders  by March 1 of each of 1997,  1998, 1999 and 2000, as determined by
the  level of  financial  results.  The total  number of shares of Common  Stock
covered by this  Prospectus is based upon the maximum number of shares of Common
Stock  which the  Selling  Stockholders  may  receive in the  Merger,  including
Earn-Out Shares,  plus a reserve to cover the results of the post-closing  audit
of the net working capital of CC/USA on hand on the closing date.









 
                                      8
<PAGE>

         The  Company's  consent  to  use of  this  Prospectus  by  the  Selling
Stockholders is conditioned  upon certain terms and conditions  contained in the
Merger Agreement,  including,  without limitation, such persons' agreeing not to
offer any shares of Common Stock without first making  certain  inquiries of the
Company, and providing certain information to the Company.
         
         Sales of shares of Common Stock by means of this Prospectus may be made
from time to time  privately  at  negotiated  prices or  publicly in one or more
transactions  (which may involve crosses or block  transactions) on the New York
Stock Exchange ("NYSE") or otherwise,  in special  offerings,  sales pursuant to
Rule 144 under the Securities Act of 1933 (the "Act"), exchange distributions or
secondary  distributions  pursuant  to and in  accordance  with the rules of the
NYSE, in the over-the-counter  market, or a combination of such methods of sale,
at prices at or  reasonably  related to market  prices at the time of sale or at
negotiated  prices.  The Selling  Stockholders  may effect such  transactions by
selling  shares  to or  through  broker-dealers,  which  may act as  agent or as
principal and, when acting as agent, may receive commissions from the purchasers
as well as from the  sellers  (if also  acting  as  agent  for the  purchasers).
Selling  Stockholders  and brokers or dealers selling shares of Common Stock for
Selling  Stockholders  or  purchasing  such shares for purposes of resale may be
deemed to be underwriters under the Act, and any compensation received by any of
them may be  deemed  underwriting  compensation  (which  compensation  may be in
excess of  customary  commissions).  The  Company  will not  receive  any of the
proceeds of the sale of shares of Common Stock by any such person.

         This Prospectus  shall be deemed to cover  additional  securities to be
issued in  connection  with or as a result of stock splits,  stock  dividends or
similar transactions.

         The  Company has agreed to be liable to the  Selling  Stockholders  for
certain liabilities, including liabilities under the Act.

                                  LEGAL OPINIONS

         The  validity  of the  Common  Stock will be passed  upon by  Winthrop,
Stimson,  Putnam & Roberts,  One Battery Park Plaza, New York, New York, counsel
for the Company.  Legal matters relating to required  authorization,  if any, of
the Common Stock by the public  utilities  commissions in the various states may
be passed upon by local counsel to Citizens in the states of Arizona,  Colorado,
Hawaii,  Louisiana,  and Vermont.  Winthrop,  Stimson, Putnam & Roberts may rely
upon such counsel as to certain matters governed by the laws of such states.

                                     EXPERTS

         The consolidated financial statements of the Company as of December 31,
1995,  1994,  and 1993,  and for each of the years then ended,  incorporated  by
reference in this Prospectus from the Company's  Annual Report on Form 10-K have
been so  incorporated  by  reference  in  reliance  upon the report of KPMG Peat
Marwick LLP, independent certified public accountants, incorporated by reference
herein,  and upon the  authority  of said  firm as  experts  in  accounting  and
auditing.










                                       9
<PAGE>







===============================================================       
         No dealer,  salesman or other  person has been  
authorized  to give any information or to make any 
representation,  other than those  contained in this Prospectus,
in connection with the offer made by this Prospectus,  and,  if
given  or  made,  such  information  or                                         
representations  must  not  be  relied  upon  as  having  been
authorized  by the  Company.  Neither  the  delivery  of  this
Prospectus  nor any  sale  made  hereunder  shall,  under  any
circumstances,  create any implication  that there has been no
change in the affairs of the Company  since the date hereof or
thereof.  This  Prospectus  does  not  constitute  an offer or
solicitation  by  anyone  in any  jurisdiction  in which  such
offer  or  solicitation  is not  authorized  or in  which  the
person  making  such  offer  is not  qualified  to do so or to
anyone  to  whom  it  is   unlawful  to  make  such  offer  or
solicitation.
                -------------------------------

                      TABLE OF CONTENTS

                         Prospectus                    PAGE
                                                       ----

Available Information.................................... 2
Incorporation of Certain Documents
  by Reference........................................... 2
Citizens Utilities Company............................... 3
Use of Proceeds...........................................3 
Financial Information.....................................4
Capital Requirements and Financing........................4
Description of Common Stock Series A and Series B.........4
Dividends on Common Stock Series A and Series B ..........5
Stock Dividend Sale Plan and Conversion of Common
  Stock Series A into Common Stock Series B ..............5                     
Common Stock Transfer Agent...............................6
Selling Security Holders .................................6
Plan of Distribution .....................................8
Legal Opinions............................................9
Experts...................................................9
<PAGE>

============================================================

                     2,832,432 Shares


                    CITIZENS UTILITIES

                         COMPANY


                      Common Stock



                    -------------------

                        PROSPECTUS

                    -------------------


                     December  , 1996
============================================================
<PAGE>
                                    PART II.

                     INFORMATION NOT REQUIRED IN PROSPECTUS

Item 14.  Other Expenses of Issuance and Distribution.

        Description                                                Amount(1)
        -----------                                                ---------
Securities and Exchange Commission filing fee..............       $   10,927
Printing...................................................            2,000
Legal Services.............................................           15,000
Accounting Services........................................            5,000
Blue Sky...................................................            1,500
Miscellaneous..............................................            5,573
                                                                       -----  
                                                           
Total(1)                                                           $  40,000
                                                                   =========
- --------------------
(1) All fees are estimated  except for the  Securities  and Exchange  Commission
filing fee.

Item 15.  Indemnification of Directors and Officers.

        Citizens Utilities Company (the "Company"), being incorporated under the
Delaware  General  Corporation  Law, is  empowered by Section 145 of such law to
indemnify  officers and directors  against  certain  expenses,  liabilities  and
payments,  including  liabilities arising under the Securities Act of 1933, (the
"Act"), as therein provided. In addition,  By-Laws 24 and 24A of the Company and
a resolution  adopted by the Board of Directors in connection  with the issuance
of the Securities provide for  indemnification  of specified persons,  including
officers and directors of the Company for  liabilities,  including those arising
under said Act, as provided in said By-Laws and resolution.  Generally,  By-Laws
24 and 24A of the Company  provide  that,  to the fullest  extent  permitted  by
applicable law, the Company shall indemnify and hold harmless, among others, any
officer or director of the Company or any other entity for which he is acting at
the request of the Company,  from and against any loss, damage or claim incurred
by such  person by reason of any act or  omission  performed  or omitted by such
person in good  faith on  behalf  of the  Company  and in a manner  such  person
reasonably  believed to be in the best  interests of the Company.  Such By-Laws,
generally  speaking,  also  provides  that, to the fullest  extent  permitted by
applicable  law,  expenses  (including  legal  fees)  incurred  by a  person  in
defending  against any such liability  shall, be advanced by the Company subject
to specified conditions.  The Certificate of Incorporation further provides that
no director  shall be liable to the  Company or its  stockholders  for  monetary
damages for breach of fiduciary duty as a director, with stated exceptions.
        The Company also maintains  insurance providing coverage for the Company
and its subsidiaries against obligations incurred as a result of indemnification
of officers and directors.  The coverage also insures the officers and directors
for a liability  against which they may not be indemnified by the Company or its
subsidiaries but excludes specified dishonest acts.






                                      II-1
                                    
<PAGE>                          
Item 16.  Exhibits.

        An Exhibit Index, containing a list of all exhibits to this registration
statement, commences on page II-7.

Item 17.  Undertakings.

        The undersigned registrants hereby undertake:

        (1) To file,  during any period in which offers or sales are being made,
a post-effective amendment to this registration statement:

                 (i)  to include any prospectus required by Section 10(a)(3) of
             the Act;

                 (ii) to reflect in the  prospectus  any facts or events arising
             after the effective date of the registration statement (or the most
             recent post-effective amendment thereof) which,  individually or in
             the aggregate,  represent a fundamental  change in the  information
             set  forth  in  the  registration  statement;  notwithstanding  the
             foregoing, any increase or decrease in volume of securities offered
             (if the total dollar value of  securities  offered would not exceed
             that which was  registered)  and any deviation from the low or high
             end of the estimated maximum offering range may be reflected in the
             form of a  prospectus  filed with the  Commission  pursuant to Rule
             424(b)  if, in the  aggregate,  the  changes  in  volume  and price
             represent  no  more  than a 20%  change  in the  maximum  aggregate
             offering price set forth in the  "Calculation of Registration  Fee"
             table in the effective registration statement;

                (iii) to include any  material  information  with respect to the
             plan of distribution  not previously  disclosed in the registration
             statement  or  any  material  change  to  such  information  in the
             registration statement;

provided,  however,  that  clauses  (i)  and  (ii)  above  do not  apply  if the
information  required  to be  included in a  post-effective  amendment  by those
clauses  is  contained  in  periodic  reports  filed  with or  furnished  to the
Securities and Exchange  Commission by the registrant  pursuant to Section 13 or
Section 15(d) of the Securities  Exchange Act of 1934 that are  incorporated  by
reference in the registration statement.

        (2) That,  for the purpose of determining  any liability  under the Act,
each such  post-effective  amendment  shall be  deemed to be a new  registration
statement relating to the securities  offered therein,  and the offering of such
securities  at that time shall be deemed to be the  initial  bona fide  offering
thereof.

        (3) To remove from  registration by means of a post-effective  amendment
any of the securities being registered which remain unsold at the termination of
the offering.






                                      II-2
<PAGE>

        (4) That, for purposes of determining  any liability under the Act, each
filing of the  registrant's  annual report  pursuant to Section 13(a) or Section
15(d) of the Securities  Exchange Act of 1934 that is  incorporated by reference
in the registration statement shall be deemed to be a new registration statement
relating to the securities offered therein,  and the offering of such securities
at that time shall be deemed to be the initial bona fide offering thereof.

         Insofar as indemnification for liabilities arising under the Act may be
permitted to  directors,  officers  and  controlling  persons of the  registrant
pursuant to the foregoing  provisions,  or otherwise,  the  registrant  has been
advised  that in the opinion of the  Securities  and  Exchange  Commission  such
indemnification  is  against  public  policy  as  expressed  in the  Act and is,
therefore,  unenforceable. In the event that a claim for indemnification against
such liabilities  (other than the payment by the registrant of expenses incurred
or paid by a director,  officer,  or controlling person of the registrant in the
successful  defense of any  action,  suit or  proceeding)  is  asserted  by such
director,  officer or controlling person in connection with the securities being
registered, the registrant will, unless in the opinion of its counsel the matter
has been  settled by  controlling  precedent,  submit to a court of  appropriate
jurisdiction the question whether such  indemnification  by it is against public
policy as expressed in the Act and will be governed by the final adjudication of
such issue.






                                      II-3

<PAGE>
                                   SIGNATURES

                Pursuant  to  the   requirements  of  the  Securities  Act,  the
registrant certifies that it has reasonable grounds to believe that it meets all
of  the  requirements  for  filing  on  Form  S-3,  and  has  duly  caused  this
Registration Statement to be signed on its behalf by the undersigned,  thereunto
duly  authorized,  in the City of Stamford and State of  Connecticut on the 17th
day of December, 1996.

                                         CITIZENS UTILITIES COMPANY


                                         By   /s/Robert J. DeSantis
                                              ---------------------
                                              Robert J. DeSantis
                                              Vice President and Treasurer
    





                                  II-4


<PAGE>
               Pursuant to the  requirements of the Securities Act of 1933, this
Registration  Statement  has been signed below by the  following  persons in the
capacities and on the dates indicated.

       KNOW ALL MEN BY THESE  PRESENTS,  that each person who signature  appears
below  constitutes  and appoints  Robert J. DeSantis,  as such person's true and
lawful   attorney-in-fact  and  agent,  with  full  power  of  substitution  and
revocation,  for such persons and in such person's name, place and stead, in any
and all  capacities  to sign any and all  amendments  (including  post-effective
amendments)  to this  Registration  Statement,  and to file  the  same  with all
exhibits  thereto,  and the other  documents in connection  therewith,  with the
Securities  and Exchange  Commission,  granting unto said  attorney-in-fact  and
agent,  full power and authority to do and perform each and every act and things
requisite and necessary to be done, as fully to all intents and purposes as such
person might or could do in person,  hereby  ratifying and  confirming  all that
said attorney-in-fact and agent, or his substitute,  may lawfully do or cause to
be done by virtue hereof.
<TABLE>
<CAPTION>
<S>                                            <C>                                     <C>



Signature                                                           Title              Date

 /s/ Leonard Tow                                Chairman of the Board, Chief           December 3, 1996
- -------------------------------------------
(Leonard Tow)                                   Executive, Officer, Chief
                                                  Financial Officer and Director

 /s/ Robert J. DeSantis                         Vice President and Treasurer          December 3, 1996
- -------------------------------------------
(Robert J. DeSantis)

/s/ Norman I. Botwinik
- -------------------------------------------     Director                              December 3, 1996
(Norman I. Botwinik)

/s/ James C. Goodale                            Director                              December 3, 1996
- -------------------------------------------
(James C. Goodale)

/s/ Aaron I. Fleischman                         Director                              December 3, 1996
- -------------------------------------------
(Aaron I. Fleischman)

/s/ Stanley Harfenist                           Director                              December 3, 1996
- -------------------------------------------
(Stanley Harfenist)

/s/ Andrew N. Heine                             Director                              December 3, 1996
- -------------------------------------------
(Andrew N. Heine)

/s/ Elwood A. Rickless                          Director                              December 3, 1996
- -------------------------------------------
(Elwood A. Rickless)

/s/ John L. Schroeder                           Director                              December 3, 1996
- -------------------------------------------
(John L. Schroeder)

/s/ Robert D. Siff                              Director                              December 3, 1996
- -------------------------------------------
(Robert D. Siff)

/s/ Robert A. Stanger                           Director                              December 3, 1996
- -------------------------------------------
(Robert A. Stanger)






                                      II-5
<PAGE>

/s/ Charles H. Symington, Jr.                   Director                              December 3, 1996
- -------------------------------------------
(Charles H. Symington, Jr.)

/s/ Edwin Tornberg                              Director                              December 3, 1996
- -------------------------------------------
(Edwin Tornberg)

/s/ Claire Tow                                  Director                             December 3, 1996
- -------------------------------------------
(Claire Tow)

</TABLE>
        




                                      II-6
<PAGE>

                                  EXHIBIT INDEX

Exhibit
   No.         Description
- -------        -----------
 2.1           Agreement  and Plan of Merger  dated as of October 10,  1996, 
               between  Citizens  Utilities  Company, Citizens Conference Call
               Company and Conference-Call USA, Inc.

 2.2           Contingent  Payment  Agreement  dated as of December 4, 1996,
               between  Citizens  Utilities  Company, Conference-Call USA, Inc. 
               and CC/USA Representative, Inc.

 3.200.1*      Restated Certificate of Incorporation of Citizens Utilities 
               Company,  with all amendments to the date hereof.

 3.200.2*      Bylaws, as amended, of Citizens Utilities Company, with all 
               amendments to the date hereof.

 5.1           Opinion of Winthrop, Stimson, Putnam & Roberts.

 23.1          Consent of KPMG Peat Marwick LLP.

 23.2          Consent of Winthrop, Stimson, Putnam & Roberts (to be contained 
               in Exhibit No. 5.1).

 24            Powers of Attorney (Included on pages II-5 and II-6).

- -------------------------
*    Exhibit Nos.  3.200.1 and 3.200.2 are  incorporated  by reference  to such 
     documents  bearing the same exhibit designations  filed with the  Company's
     Registration  Statement on Form S-3,  File No.  333-7047,  on June 27,
     1996.

The  Agreement  and Plan of Merger  contains a list of exhibits and schedules to
the Agreement on page v thereof. The Company agrees to furnish  supplementally a
copy of each omitted exhibit and schedule to the Commission on request.






                                      II-7












                                                                     Exhibit 2.1


                          AGREEMENT AND PLAN OF MERGER

                          Dated as of October 10, 1996


                                  by and among


                           CONFERENCE-CALL USA, INC.,


                           CITIZENS UTILITIES COMPANY


                                       and


                        CITIZENS CONFERENCE CALL COMPANY









<PAGE>                                                        
                                    

                                TABLE OF CONTENTS
                                                                        Page



R E C I T A L S..........................................................  1
- - - - - - - - -

ARTICLE I.
DEFINITIONS..............................................................  2
- -----------
                  SECTION 1.1.   Definitions..   ........................  2
                                 -----------
                  SECTION 1.2.   Knowledge...............................  5
                                 ---------

ARTICLE II.
THE MERGER...............................................................  5
- ----------
                  SECTION 2.1.   Merger..................................  5
                                 ------
                  SECTION 2.2.   Filing and Effective Time...............  5
                                 -------------------------
                  SECTION 2.3.   Effects of the Merger...................  6
                                 ---------------------
                  SECTION 2.4.   Purchase Price; Conversion Formula......  6
                                 ----------------------------------
                  SECTION 2.5.   Conversion of Mergeco Shares............  7
                                 ----------------------------
                  SECTION 2.6.   Dissenters' Rights......................  7
                                 ------------------
                  SECTION 2.7.   Exchange of Certificates; Payment of
                                 ------------------------------------
                                 Merger Consideration....................  7
                                 --------------------
                  SECTION 2.8.   Adjusted Consolidated Working Capital 
                                 -------------------------------------
                                 Adjustment..............................  7
                                 ----------
                  SECTION 2.9.   Appraisal Right Adjustment..............  9
                                 --------------------------
                  SECTION 2.10.  No Fractional Shares....................  9
                                 --------------------
<PAGE>

ARTICLE III.
REPRESENTATIONS AND WARRANTIES OF THE COMPANY....... ....................  9
                  SECTION 3.1.   Organization and Authority of 
                                 CC/USA and Dial.........................  9
                  SECTION 3.2.   Capitalization.......................... 10
                  SECTION 3.3.   Corporate Organizational Documents...... 10
                  SECTION 3.4.   No Conflict............................. 10
                  SECTION 3.5.   Consents................................ 11
                  SECTION 3.6.   Financial Statements.................... 11
                  SECTION 3.7.   No Undisclosed Liabilities, Etc......... 11
                  SECTION 3.8.   Absence of Certain Changes.............. 11
                  SECTION 3.9.   Title to the Real Property.............. 12
                  SECTION 3.10.  Real Property Leases.................... 12
                  SECTION 3.11.  Title to and Condition of Certain
                                 Personal Property....................... 13
                  SECTION 3.12.  Material Agreements..................... 13
                  SECTION 3.13.  Litigation.............................. 14
                  SECTION 3.14.  Tax Matters............................. 14
                  SECTION 3.15.  Compliance with Law..................... 14
                  SECTION 3.16.  Trademarks and Patents.................. 15
                  SECTION 3.17.  Benefit Plans of the Company............ 15
                  SECTION 3.18.  Environmental and Health/Safety Matters. 17
                  SECTION 3.19.  Corporate Records....................... 18
                  SECTION 3.20.  Depositories............................ 18
                  SECTION 3.21.  Insurance............................... 18
                  SECTION 3.22.  True and Complete Copies................ 19
                  SECTION 3.23.  Brokerage............................... 19
                  SECTION 3.24.  Tariffs:  FCC Licenses, Non-FCC 
                                 Authorizations.......................... 19
                  SECTION 3.25.  Transactions with Affiliates............ 20
                  SECTION 3.26.  Labor Matters........................... 20
                  SECTION 3.27.  Full Disclosure......................... 20
                  SECTION 3.28.  Regulation D Compliance................. 20
                  SECTION 3.29   Antitrust Law Compliance.................21
                  SECTION 3.30.  Business Information.................... 21

ARTICLE IV.
REPRESENTATIONS AND WARRANTIES OF THE PARENT............................. 22
                  SECTION 4.1.   Organization and Authority.............. 22
                  SECTION 4.2.   No Conflict............................. 22
                  SECTION 4.3.   Consents................................ 23
                  SECTION 4.4.   Brokerage............................... 23
                  SECTION 4.5.   Investment Representations.............. 23
                  SECTION 4.6.   CUC Common Shares....................... 23
                  SECTION 4.7.   Registration Statement.................. 23
<PAGE>

ARTICLE V.
REPRESENTATIONS AND WARRANTIES OF MERGECO................................ 23
                  SECTION 5.1.   Organization and Authority.............. 24
                  SECTION 5.2.   No Conflict............................. 24
                  SECTION 5.3.   Consents................................ 24
                  SECTION 5.4.   Mergeco Capitalization.................. 24
                  SECTION 5.5.   Business Activity....................... 24

ARTICLE VI.
COVENANTS OF THE PARTIES PENDING CLOSING................................. 24
                  SECTION 6.1.   Third Party Debt........................ 25
                  SECTION 6.2.   Antitrust Law Compliance................ 25
                  SECTION 6.3.   Conduct of Business..................... 25
                  SECTION 6.4.   Confidentiality......................... 27
                  SECTION 6.5.   No Public Announcement ..................27
                  SECTION 6.6.   Conversions of Equity Equivalents....... 27
                  SECTION 6.7.   Notification of  Changes; Disclosure
                                 Schedule Updates........................ 27
                  SECTION 6.8.   Conduct of Business of Mergeco.......... 27
                  SECTION 6.9.   Consents of Third Parties, Government... 27
                                       -ii-

                  SECTION 6.10.  Pre-Closing Actions..................... 28
                  SECTION 6.11.  Meetings of Shareholders................ 28
                  SECTION 6.12.  Affiliate Letters....................... 29
                  SECTION 6.13.  No Solicitation......................... 29
                  SECTION 6.14.  Access to Information................... 29
                  SECTION 6.15.  Further Assurances...................... 30

ARTICLE VII.
ADDITIONAL COVENANTS OF THE PARTIES........................ ............. 30
                  SECTION 7.1.   Registration Statement..... ............ 30
ARTICLE VIII.
CONDITIONS TO THE OBLIGATIONS OF THE PARENT ............................. 31
                  SECTION 8.1.   Representations and Warranties;
                                 Performance............................. 31
                  SECTION 8.2.   Authorizations, Approvals and Consents.. 31
                  SECTION 8.3.   No Proceeding or Litigation............. 32
                  SECTION 8.4.   Other Documents......................... 32
                  SECTION 8.5.   Adverse Change.......................... 32
                  SECTION 8.6.   Opinion of Counsel...................... 32
                  SECTION 8.7.   Corporate Action........................ 32
                  SECTION 8.8.   Affiliate Letters....................... 32
                  SECTION 8.9.   Dissenting Shareholders................. 32
                  SECTION 8.10.  Stock Options........................... 33
                  SECTION 8.11.  Third Party Debt........................ 33
                  SECTION 8.12.  Securities Law Compliance............... 33
                  SECTION 8.13.  CC/USA Shareholders' Representative..... 33
<PAGE>

ARTICLE IX.
CONDITIONS TO THE OBLIGATIONS OF THE COMPANY............................. 34
                  SECTION 9.1.   Representations and Warranties;
                                 Performance............................. 34
                  SECTION 9.2.   Authorizations, Approvals and Consents.. 34
                  SECTION 9.3.   No Proceeding or Litigation............. 34
                  SECTION 9.4.   Adverse Change.......................... 34
                  SECTION 9.5.   Corporate Action........................ 35
                  SECTION 9.6.   Other Documents......................... 35
                  SECTION 9.7.   Employment Letters...................... 35
                  SECTION 9.8.   Incentive Stock Options................. 35
                  SECTION 9.9.   Opinion................................. 35
                  SECTION 9.10.  Resale Registration Statement........... 35

ARTICLE X.
                                -iii-
CLOSING.................................................................. 35
                  SECTION 10.1.   Closing................................ 35
                  SECTION 10.2.   Delivery of Documents by the Company... 35
                  SECTION 10.3.   Delivery of Documents by the Parent.... 36
                  SECTION 10.4.   Filing of Certificate of Merger........ 36

ARTICLE XI.
TERMINATION AND REMEDIES................................................. 36
                  SECTION 11.1.  Methods of Termination.................. 36
                  SECTION 11.2.  Opportunity to Cure..................... 37
                  SECTION 11.3.  Procedure Upon Termination.............. 37
                  SECTION 11.4.  Remedies................................ 38
                  SECTION 11.5   Right to Specific Performance........... 38

ARTICLE XII.
POST-CLOSING LIABILITY....................................................38
                  SECTION 12.1.  Representations and Warranties of Parent.38
                  SECTION 12.2.  Termination of Company's Representations 
                                 and Warranties.......................... 38

ARTICLE XIII.
MISCELLANEOUS PROVISIONS................................................. 39
                  SECTION 13.1.   Amendment and Modification............. 39
                  SECTION 13.2.   Waiver of Compliance, Consents......... 39
                  SECTION 13.3.   Expenses............................... 39
                  SECTION 13.4.   Investigations......................... 39
                  SECTION 13.5.   Headings............................... 39
                  SECTION 13.6.   Notices................................ 39
                  SECTION 13.7.   Assignment..............................40
                  SECTION 13.8.   Governing Law.......................... 40
                  SECTION 13.9.   Counterparts........................... 41
                  SECTION 13.10.  No Third Party Beneficiaries........... 41
                  SECTION 13.11.  Severability........................... 41
                  SECTION 13.12.  Disclaimer Regarding Projections....... 41
                  SECTION 13.13.  Announcements.......................... 41
                  SECTION 13.14.  Entire Agreement....................... 41
<PAGE>

                                      -iv-

                                    EXHIBITS

Exhibit A                           -       Voting Agreement
Exhibit B                           -       Certificate of Merger
Exhibit C                           -       Contingent Payment Agreement
Exhibit D                           -       Contingent Payment Right
Exhibit E-1                         -       Company's Counsel's Opinion
Exhibit E-2                         -       Company's Communications Counsel's
                                            Opinion
Exhibit F                           -       Form Employment Letter
Exhibit G                           -       Parent Counsel's Opinion


                                                      SCHEDULES

Schedule 3.1                        -       Subsidiaries
Schedule 3.2 (a)                    -        Shareholders
Schedule 3.2 (b)                    -        Options
Schedule 3.4                        -       Conflicts/Violations
Schedule 3.5                        -       Consents
Schedule 3.6                        -       Financial Statements
Schedule 3.7                        -       Undisclosed Liabilities
Schedule 3.8                        -       Absence of Changes
Schedule 3.9                        -       Owned Real Property
Schedule 3.10              -        Leases
Schedule 3.11              -        Equipment Leases
Schedule 3.12              -        Material Agreements
Schedule 3.13              -        Litigation
Schedule 3.14              -        Tax Matters
Schedule 3.15              -        Compliance with Laws
Schedule 3.16              -        Intellectual Property
Schedule 3.17              -        ERISA Matters
Schedule 3.17(k)           -        Certain Plan Matters
Schedule 3.18              -        Environmental Compliance
Schedule 3.20              -        List of Depositories
Schedule 3.21              -        Insurance
Schedule 3.24 (a)          -        Tariffs
Schedule 3.24 (b)          -        List of FCC Licenses
Schedule 3.24 (c)          -        Government Permits
Schedule 3.25              -        Transaction with Affiliates
Schedule 3.28              -        Regulation D Compliance
Schedule 3.30              -        Business Information
Schedule 9.8               -        Incentive Stock Options

                                 -v-

<PAGE>                                               

                          AGREEMENT AND PLAN OF MERGER

         THIS AGREEMENT AND PLAN OF MERGER (the  "Agreement"),  is being entered
into as of the  10th day of  October,  1996,  by and  among  Citizens  Utilities
Company, a Delaware corporation ("Parent"),  Citizens Conference Call Company, a
Delaware corporation, 100% of the stock of which is owned by Parent ("Mergeco"),
and Conference-Call USA, Inc., a Delaware corporation ("CC/USA").


                                 R E C I T A L S:
                                 - - - - - - - -

         A.       CC/USA  owns all of the  issued  and  outstanding  shares of 
capital stock of Dial Services, Ltd., a Delaware corporation ("Dial");
         B.       CC/USA and Dial are  engaged in the  business  of  providing  
domestic and international  telecommunication and teleconferencing services (the
"Business");

         C.       Parent  desires to acquire all of the issued and  outstanding 
shares of  capital  stock of CC/USA in  exchange  for  shares of Series A Common
Stock of Parent upon the terms and subject to the conditions set forth herein;

         D.       Parent and CC/USA have agreed to accomplish this transaction
through a reverse  triangular  merger  whereby  Mergeco will merge with and into
CC/USA, and CC/USA will be the surviving corporation (the "Merger");

         E. Each of the Boards of Directors  of Parent,  CC/USA and Mergeco have
approved this Agreement, and the Board of Directors of CC/USA have directed that
this Agreement be submitted to its shareholders for approval.

         F. Certain  shareholders of CC/USA who  collectively  hold in excess of
fifty  percent  (50%) of the voting  shares of CC/USA have entered into a Voting
Agreement, dated as of the date of this Agreement, among the Parent, CC/USA, and
the shareholders of CC/USA named therein (the "Voting  Agreement"),  pursuant to
which such shareholders have agreed to vote to adopt and approve this Agreement,
the Merger, and the other transactions contemplated by this Agreement. A copy of
such Voting Agreement is attached to this Agreement as Exhibit A.

         G.       It is intended that the Merger qualify as a  reorganization 
within the meaning of the appropriate  subsection of Section 368(a)(2)(e) of the
Internal Revenue Code of 1986, as amended;
 
        NOW,  THEREFORE,  in  consideration  of the  foregoing  and the  mutual
covenants and  agreements  hereinafter  set forth,  the parties  hereby agree as
follows:



<PAGE>
                                   ARTICLE I.I.

                                   DEFINITIONS
                                   -----------

         SECTION 1.1. Definitions   In addition to the terms defined elsewhere 
herein, the following terms have the meanings specified or referred to in this 
Section  1.1 and  shall  be  equally  applicable  to both the singular and 
- ------------
plural forms. Any agreement  referred to below shall mean such agreement as 
amended, supplemented and modified from time to time to the extent  permitted by
the applicable  provisions  thereof and by this Agreement.

         "Affiliate"  means, with respect to any Person,  any other Person which
directly or indirectly controls,  is controlled by or is under control with such
Person.

         "Agreement" means this Agreement, including any exhibits, schedules and
attachments hereto.

         "Antitrust  Improvements  Act"  means the  Hart-Scott-Rodino  Antitrust
Improvements Act of 1976, as amended, and the rules and regulations  promulgated
thereunder.

         "CC/USA Common Shares" means the outstanding  shares of common stock of
CC/USA, $.0001 par value.

         "CC/USA  Preferred  Shares"  means the  outstanding  shares of Series A
Preferred Stock, $.01 par value.

         "CC/USA  Shareholders"  collectively refers, prior to the Closing Date,
to all of the  shareholders  of CC/USA  holding  either  CC/USA Common Shares or
CC/USA  Preferred  Shares,  and after the Closing Date, to the  shareholders who
have  tendered  their  CC/USA  Shares  for  exchange,  and does not refer to the
shareholders who exercise their appraisal rights and receive consideration other
than as provided for hereunder.

         "CC/USA  Shareholders'  Representative"  means  CC/USA  Representative,
Inc., a Delaware  corporation,  who has the authority to act on behalf of all of
the CC/USA Shareholders tendering CC/USA Shares pursuant to this Agreement.

         "CC/USA Shares" means collectively, the CC/USA Preferred Shares and the
CC/USA Common Shares.

         "CUC Common  Shares"  means the Series A Common Stock of Parent,  $0.25
par value, to be issued pursuant to this Agreement.

                              2                        

         "CERCLA" means the Comprehensive  Environmental  Response  Compensation
and  Liability Act of 1980, as amended,  and rules and  regulations  promulgated
thereunder.

         "Closing" means the consummation of the transactions contemplated by
Article II of this Agreement.

         "Closing   Date"  shall  be  the  date  upon  which  the   transactions
contemplated by this Agreement are closed as prescribed in Section 11.1.

         "Company" collectively refers to CC/USA, together with its wholly-owned
subsidiary,  Dial, both prior to and after the Effective Time of the Merger,  as
the context requires.  CC/USA is sometimes  referred to herein as the "Surviving
Corporation."

         "Code" means the Internal Revenue Code of 1986, as amended.

         "Contract" means any contract,  agreement,  commitment,  undertaking or
arrangement (whether oral or written).

         "Encumbrance"  means  any  lien,  claim,  charge,   security  interest,
mortgage, pledge, easement, conditional sale or other title retention agreement,
defect in title,  covenant or other  restrictions  of any kind,  including,  any
restrictions on the use, voting, transfer or other attributes of ownership.

         "Environmental  Law"  means all  federal,  state  and  local  statutes,
regulations  and  ordinances  derived  from or  relating  to or  addressing  the
environment,  health or safety,  including  but not limited to CERCLA,  OSHA and
RCRA and any state equivalent thereof.

         "ERISA" means the Employee Retirement Income Security Act of 1974, as 
amended.
<PAGE>
        "Governmental Body" means any foreign,  federal,  state, local or other
governmental authority or regulatory or judicial body.

         "Hazardous  Substances" means any substance,  chemical or waste that is
listed, or contains material amounts of one or more components that are defined,
designated,  classified, considered or listed, as hazardous, toxic, radioactive,
or dangerous under any applicable  state or federal law; as well as any asbestos
or  asbestos-containing  material,  petroleum,  petroleum product or by-product,
crude oil or any fraction thereof,  natural gas, natural gas liquids,  liquified
natural  gas,  synthetic  gas  usable  as  fuel,  or  polychlorinated  biphenyls
("PCBs").

         "Laws"  means all  foreign,  federal,  state and local laws,  statutes,
rules, regulations, codes and ordinances.


                              3
         "OSHA" means the  Occupational  Safety and Health Act, as amended,  and
the rules and regulations thereunder.

         "Permitted   Encumbrances"   means   (a)  liens  for  taxes  and  other
governmental  charges and  assessments  which are not yet due and  payable,  (b)
liens  of  landlords  and  liens  of  carriers,   warehousemen,   mechanics  and
materialmen  and other like liens arising in the ordinary course of business for
sums not yet due and payable,  and (c) other liens or  imperfections on property
which do not  materially  detract  from the value of or  materially  impair  the
existing use of the  property  affected by such lien or  imperfection  or render
title thereto unmerchantable or uninsurable.

         "Person" means any individual,  corporation, limited liability company,
partnership,   joint   venture,   association,   joint-stock   company,   trust,
unincorporated organization or Governmental Body.

         "Prime  Rate" means the prime rate of interest as announced in the Wall
Street Journal from time to time.

         "RCRA" means the Resource  Conservation  and Recovery  Act, as amended,
and the rules and regulations promulgated thereunder.

         "Securities Act" means the Securities Act of 1933, as amended,  and the
rules and regulations promulgated thereunder.
<PAGE>


                    INDEX OF TERMS DEFINED IN OTHER SECTIONS

Accredited Investor                                            3.28
Accrued Earn-Out Shares                                        2.4(a)
Accumulated Funding Deficiency                                 3.17(h)(iii)
Adjusted Consolidated Working Capital                          2.8
Affiliate Letters                                              6.12
Aggregate CUC Conversion Shares                         2.4(b)(i)
Agreement                                                      First 
Paragraph
Business                                                       Recitals
CC/USA                                                         First 
Paragraph
Closing Date                                                   10.1
Contingent Payment Agreement                                   2.4(a)
Contingent Payment Right                                       2.4(b)(ii)
Contingent Purchase Price                                      2.4(a), 3.1

                              4
Dial                                                           Recitals
Disclosure Schedule Update                                     6.7
Effective Time                                           2.2
Effective Date                                           2.2
Employee Benefit Plan                                          3.17(a)
Exchange Agent                                                 6.10(a)
Excluded Stock                                                 2.4(b)
FCC                                                            3.24(a)
Final Adjustment Certificate                             2.8
Financial Statements                                           3.6
First Midwest                                            6.1



                              5
<PAGE>


Fringe Benefits                                                3.17(a)
GCL                                                            2.1
Initial Adjustment Certificate                           2.8
Initial Merger Value                                           2.4(a)
INS                                                            6.1
Interim Financials                                             3.6
Mergeco                                                        First 
Paragraph
Multi-Employer Plan                                      3.17(f)
Merger                                                         Recitals
Order                                                          3.13
Owned Real Property                                      3.9
Parent                                                         First Paragraph
Pension Plan                                                   3.17(b)
Plan(s)                                                  3.17(a)
Qualified Auditor                                              2.8
Registration Statement                                   7.1(a)
Reportable Event                                               3.17(e)
Representatives                                                6.15
Rule 145 Affiliates                                            6.12
Surviving Corporation                                    2.1
Transmittal Letter                                             2.7
Unaccredited Shareholders                                      3.28
Voting Agreement                                               Recitals


         SECTION 1.2. Knowledge. The term "to the best of the Company's
knowledge," or words to that effect as used herein refer to the actual  personal
knowledge  of the  directors  and  officers of the Company  without  independent
investigation.

                                   ARTICLE II.

                                   THE MERGER
                                   ----------

         SECTION  II.1.  Merger.  Upon and subject to the terms  and conditions
                         ------
set forth in this  Agreement  and in  accordance  with the  Delaware
General  Corporation  Law, as amended (the "GCL"),  Mergeco shall be merged with
and into CC/USA.  Following  the Merger,  CC/USA shall  continue to exist as the
surviving corporation (sometimes referred to as the "Surviving Corporation") and
the separate corporate existence of Mergeco shall cease.

                              6
<PAGE>                                                     


         SECTION II.2. Filing and Effective Time.
                       -------------------------

At the Closing, Mergeco and CC/USA shall file with the Secretary of State of the
State of Delaware the  Certificate  of Merger,  in the form  attached  hereto as
Exhibit B,  appropriately  completed and executed in accordance with Section 251
of the GCL. The Merger shall become  effective upon filing of the Certificate of
Merger (the "Effective  Time," and the date thereof  hereinafter  referred to as
the "Effective Date").

         SECTION  II.3.  Effects of the  Merger.  The Merger shall have the
                         ----------------------   
effects set forth in Section 259 of the GCL.  In addition:

         (a) The  Certificate  of  Incorporation  of  CC/USA as in effect at the
Effective Time shall be and constitute the Certificate of  Incorporation  of the
Surviving  Corporation  until amended or changed in accordance  with  applicable
law;

         (b) The  Bylaws of CC/USA as in effect at the  Effective  Time shall be
and constitute the Bylaws of the Surviving  Corporation until amended or changed
in accordance with applicable law; and

         (c) The officers  and  directors  of Mergeco  immediately  prior to the
Effective  Time  shall  become  the  officers  and  directors  of the  Surviving
Corporation.

         SECTION II.4.  Purchase Price; Conversion Formula. 
                        ----------------------------------

         (a) In exchange for all of the CC/USA Shares,  the CC/USA  Shareholders
shall receive in the  aggregate CUC Common Shares equal to FIFTEEN  MILLION FIVE
HUNDRED THOUSAND DOLLARS ($15,500,000) (the "Initial Merger Value"),  subject to
adjustment as provided in Section 2.8 and Section 2.9. In further  consideration
of their CC/USA Shares, the CC/USA Shareholders shall receive up to an aggregate
additional   amount  of  SEVENTEEN   MILLION  FIVE  HUNDRED   THOUSAND   DOLLARS
($17,500,000)  (the  "Contingent  Purchase  Price")  to  accrue  to  the  CC/USA
Shareholders  in the  form  of CUC  Common  Shares.  The  manner  in  which  the
Contingent Purchase Price shall accrue and be payable to the CC/USA Shareholders
is set forth in the Contingent  Payment  Agreement,  a form of which is attached
hereto as Exhibit C (the "Contingent Payment Agreement"), which will be executed
and delivered by the parties  thereto at Closing.  The  aggregate  number of CUC
Common  Shares  deliverable  to  the  CC/USA  Shareholders  in  payment  of  the
Contingent Purchase Price, as determined under the Contingent Payment Agreement,
are herein referred to as the "Accrued Earn-Out Shares."
     
     (b) At the Effective  Time,  each CC/USA Share (other than those CC/USA
Shares  held  by  any of the  CC/USA  Shareholders  who  properly  exercise  any
appraisal rights available under applicable law (the "Excluded Stock")),  at and
as of the Effective Time, by virtue of the Merger and without any further action
on the part of the holder thereof, shall be converted into a




                                      F-7

<PAGE>

number of shares of CUC Common  Shares and a right to receive  Accrued  Earn-Out
Shares as follows:


                  (i) Each CC/USA  Share  (other than  Excluded  Stock) shall be
         converted  into a number of CUC  Common  Shares  equal to the  quotient
         obtained  by  dividing  (x) the  Aggregate  CUC  Conversion  Shares (as
         defined  below) by (y) the number of CC/USA Shares (other than Excluded
         Stocks)   outstanding  on  the  Effective   Date.  The  "Aggregate  CUC
         Conversion  Shares"  shall equal the quotient  obtained by dividing the
         Initial Merger Value (as adjusted  pursuant to Sections 2.8 and 2.9) by
         $12.125.

                  (ii) Each CC/USA  Shareholder  (other than holders of Excluded
         Stock) shall receive a right in the form of Exhibit D (the  "Contingent
         Payment Right") to receive that number of Accrued Earn-Out Shares equal
         to the product  obtained by  multiplying  (x) the  aggregate  number of
         Accrued  Earn-Out Shares by (y) the quotient  obtained by dividing (AA)
         the aggregate  number of CC/USA Shares held by such CC/USA  Shareholder
         on the  Effective  Date by (BB) the number of CC/USA  Shares  (less the
         number of shares of Excluded Stock) outstanding on the Effective Date.

         SECTION II.5.  Conversion of Mergeco Shares. At and as of the Effective
                        -----------------------------
Time,  by virtue of the Merger and  without  any  further  action on the part of
Parent,  each share of common stock of Mergeco issued and  outstanding to Parent
immediately  prior to the  Effective  Time  shall by  virtue  of the  Merger  be
converted into one share of common stock of the Surviving Corporation.

         SECTION   II.6.    Dissenters'    Rights.
                            -----------
Notwithstanding   anything  in  this  Agreement  to  the  contrary,  any  CC/USA
Shareholder  who delivers to CC/USA a written demand for appraisal of his CC/USA
Shares in the manner  provided in Section 262 of the GCL and who is otherwise in
compliance  with Section 262 of the GCL shall be entitled to an appraisal of the
fair value of his CC/USA Shares and payment of such value together with interest
thereon,  if any,  under the GCL and shall not be entitled to exercise his right
to receive the  consideration  provided for in Section 2.4. If such  Shareholder
shall have  failed to perfect or shall have  effectively  withdrawn  or lost his
right to  appraisal  and payment  under the GCL, as the case may be, such CC/USA
Shareholder shall thereupon become entitled to exercise his right to receive the
consideration provided for in Section 2.4 without any interest thereon.



                                       F-8
<PAGE>

       SECTION    II.7.    Exchange   of    Certificates; Payment   of   Merger
- ------------------------------------------------------------------------------- 
Consideration;  On  or as soon as practicable after the approval of the  Merger
- --------------
by  the  CC/USA  Shareholders, CC/USA shall assist the CC/USA  Shareholders  to
surrender to the Exchange Agent their stock  certificates  representing  their 
CC/USA  Shares,  together  with a transmittal  letter in form  reasonably  
acceptable to Parent (the  "Transmittal Letter").  At the Effective Time, the
Exchange Agent, on behalf of the Surviving Corporation,  shall  cancel  such  
duly  tendered  stock  certificates,  and the Exchange  Agent,  on behalf of the
Parent,  shall promptly  issue, in accordance with  the  directions  set  forth
in  the  Transmittal  Letter,  a  certificate representing  the CUC Common 
Shares  into which any  CC/USA  Shares  previously represented  by such  
surrendered  certificate  shall have been converted at the Effective Time, 
together with a Contingent  Payment Right into which any CC/USA Shares  
previously  represented by such surrendered  certificate shall have been 
converted at the Effective Time. Until so surrendered,  each outstanding  CC/USA
stock  certificate  shall,  at and after the  Effective  Time, be deemed for all
purposes  to  represent  and  evidence  only the right to receive  the per share
consideration  set forth in  Section  2.4,  for each share  represented  by such
certificate, and no interest shall be paid or accrued on such amount.

         SECTION II.8.  Adjusted  Consolidated  Working Capital  Adjustment.
                        ----------------------------------------------------
The Initial Merger Value shall be increased to the extent Adjusted  Consolidated
Working Capital (as hereinafter defined) is greater than ($2,384,646), and shall
be reduced  to the extent  Adjusted  Consolidated  Working  Capital is less than
($2,384,646).  For purposes of this Section 2.8, "Adjusted  Consolidated Working
Capital" means the amount obtained by subtracting (x) the sum of (i) the current
liabilities  of the Company on a  consolidated  basis plus (ii) the  non-current
liabilities of the Company on a consolidated basis, each as of the Closing Date,
from (y) the  current  assets of the Company on a  consolidated  basis as of the
Closing Date. All such amounts shall be determined in accordance  with generally
accepted accounting practices,  except as follows: (1) accounts receivable shall
be net of accounts  receivable  over 90 days old as of the Closing Date; (2) any
commission payable by the Company as a result of the consummation of the Merger,
and any other  expenses of the Company  arising  from or relating to the sale of
the  Company  that  are  outstanding  as of the  Effective  Time and  which  are
addressed by paragraph 5 of Exhibit C to the Contingent Payment Agreement, shall
be included as a current  liability of the Company as of the Closing  Date;  and
(3) no  adjustment  shall be made for  deferred  taxes as of the  Closing  Date.
Adjusted  Consolidated  Working  Capital shall be estimated in good faith by the
Company and set forth,  together  with a detailed  statement of the  calculation
thereof, in a certificate (the "Initial Adjustment Certificate") to be delivered
to the  Parent not later than 5 business  days prior to the  Closing  Date.  The
Initial  Adjustment  Certificate shall constitute the basis on which the Initial
Merger  Value  shall be  calculated.  On or before  ninety  (90) days  after the
Closing   Date,   the  Parent   shall   deliver  to  the  CC/USA   Shareholders'
Representative a final calculation of the Adjusted Consolidated Working Capital,
together  with  such  supporting   documentation  as  the  CC/USA  Shareholders'
Representative may reasonably  request,  in a certificate (the "Final Adjustment
Certificate"),  which shall evidence in reasonable  detail the nature and extent
of any  variances  between  the  amounts  estimated  in the  Initial  Adjustment
Certificate and the amounts set 



                                       F-9
<PAGE>
forth  in  the  Final   Adjustment   Certificate.   The   CC/USA   Shareholders'
Representative  shall  review the Final  Adjustment  Certificate  and shall give
written notice to the Parent of any objections to the calculation  shown in such
certificate  within 10 business days after its receipt  thereof.  The Parent and
the CC/USA Shareholders'  Representative shall endeavor in good faith to resolve
any  objections  within  30  days  after  the  receipt  by the  Parent  of  such
objections. If the objection or dispute has not been resolved at the end of such
30 day period,  the disputed portion shall be determined within the following 45
days by a partner in a major independent accounting firm that is not the auditor
of the Parent or any  affiliate  of the  Parent or of the  CC/USA  Shareholders'
Representative   or  any   affiliate   thereof   ("Qualified   Auditor")  and  a
determination  of such  Qualified  Auditor  shall be final and binding  upon the
parties.  The  Parent  and the CC/USA  Shareholders'  Representative  shall bear
equally  the  expenses  arising in  connection  with such  determination  by the
Qualified Auditor. If Adjusted  Consolidated Working Capital as set forth in the
Final  Adjustment  Certificate,  as finalized by the parties or by the Qualified
Auditor, is greater than the Adjusted  Consolidated Working Capital as estimated
in the Initial  Adjustment  Certificate,  then the Parent shall issue additional
CUC Common Shares to the CC/USA  Shareholders'  Representative in a number equal
to such  difference  divided by $12.125.  If the Adjusted  Consolidated  Working
Capital as set forth in the Final  Adjustment  Certificate,  as finalized by the
parties or by the  Qualified  Auditor,  is less than the  Adjusted  Consolidated
Working Capital estimated in the Initial Adjustment Certificate, then the number
of Accrued  Earn-Out  Shares first  issuable in accordance  with the  Contingent
Payment  Agreement  shall be reduced by the number  obtained  by  dividing  such
difference by $12.125.




                                      F-10
<PAGE>


         SECTION II.9.  Appraisal Right  Adjustment. The Initial Merger Value 
                        ---------------------------- 
shall be  reduced  by an amount  equal to  $15,500,000  (subject  to  adjustment
pursuant to Section 2.8)  multiplied by the  percentage of Excluded  Stock as to
the total of all of the CC/USA Shares.

         SECTION 2.10. No Fractional  Shares. No fractional CUC Common Share 
                       ----------------------
shall be issued in the  Merger.  Each  CC/USA  Shareholder  shall be entitled to
received  in lieu of any  fractional  CUC  Common  Share  to which  such  holder
otherwise would have been entitled  pursuant to Section  2.4(b)(i) hereof (after
taking into  account all CC/USA  Shares then held of record by such holder) cash
payable by check in lieu of any such fractional CUC Common Share computed on the
basis of the  closing  price of a CUC Common  Share as  reported in the New York
Stock  Exchange  section of The Wall  Street  Journal on the third  trading  day
immediately preceding the Closing Date. The Parent shall deliver to the Exchange
Agent cash in an amount  sufficient  to make the payments in lieu of  fractional
shares as described above.

                                  ARTICLE III.

                  REPRESENTATIONS AND WARRANTIES OF THE COMPANY
                  ---------------------------------------------

         As an  inducement  to  Parent  to  enter  into  this  Agreement  and to
consummate the  transactions  contemplated  hereby,  the Company  represents and
warrants to the Parent, as follows:

         SECTION III.1.  Organization and Authority of CC/USA and Dial.
                         ----------------------------------------------
         (a) CC/USA is a corporation  duly  organized,  validly  existing and in
good  standing  under the laws of the State of Delaware.  Dial is a  corporation
duly  organized,  validly  existing and in good  standing  under the laws of the
State  of  Delaware.  Each of  CC/USA  and Dial has  full  corporate  power  and
authority to carry on its respective  business as presently  conducted.  Each of
CC/USA  and  Dial has been  duly  qualified  as a  foreign  corporation  for the
transaction  of  business  in, and is in good  standing  under the laws of, each
jurisdiction  in which it owns or leases property or conducts any business so as
to require such qualification,  except where the failure to so qualify would not
have a  material  adverse  effect  upon its  business  or  financial  condition,
properties or  operations.  Except as shown on Schedule 3.1,  neither CC/USA nor
Dial owns or controls or has owned or  controlled,  or has or has had any equity
investment in, directly or indirectly, any Person.

         (b) CC/USA has full  corporate  power and  authority to enter into this
Agreement and to perform its obligations  hereunder.  The execution and delivery
of this  Agreement  by CC/USA and the  performance  of the  transactions  herein
contemplated  have been duly  authorized by the Board of Directors of CC/USA and
will be submitted to the CC/USA  Shareholders for their approval and, subject to
the CC/USA  Shareholders'  approval,  no further corporate action on the part of
CC/USA is necessary to  authorize  this  Agreement  and the  performance  of the
transactions 



                                      F-11
<PAGE>
 contemplated  hereby.  The affirmative  votes or action by written
consent of a majority of the holders of CC/USA  Common Shares are the only votes
of any class or series of  capital  stock of CC/USA  necessary  to  approve  the
Merger  and  the  transactions  contemplated  hereby  under  applicable  law and
CC/USA's Certificate of Incorporation and By-Laws,  except the affirmative votes
or action by a  majority  of the  holders  of the  CC/USA  Preferred  Shares are
necessary to approve the  amendment  to CC/USA's  Certificate  of  Incorporation
contemplated  by  Section  6.11.  This  Agreement  has been  duly  executed  and
delivered by CC/USA and  constitutes  the legal valid and binding  obligation of
CC/USA  enforceable  against it in  accordance  with its  terms,  except as such
enforcement  may be limited by  bankruptcy,  insolvency  and other  similar laws
affecting  the  enforcement  of  creditors'  rights  generally  and  by  general
equitable principles.

         SECTION III.2. Capitalization. (a) The authorized capital stock of 
                        --------------- 
CC/USA  consists  of (i)  500,000  shares of Common  Stock,  with a par value of
$.0001 per share,  of which  106,583.335  shares  are duly  authorized,  validly
issued and outstanding and fully paid and non-assessable, and (ii) 50,000 shares
of preferred  stock,  with a par value of $.01 per share, of which 13,636 shares
have been designated as the Series A Preferred  Stock, of which 6,050 shares are
duly   authorized,   validly  issued  and   outstanding,   and  fully  paid  and
non-assessable.  Schedule 3.2(a) contains a true and complete list of the record
holders of the CC/USA  Shares and sets forth the full name,  state of residence,
mailing  address  and  number of CC/USA  Shares  owned by each.  The  authorized
capital stock of Dial consists of 500,000 shares of Common A, Voting Stock, with
a par value of $.01 per share,  of which  100,000  shares  are duly  authorized,
validly issued and outstanding and fully paid and  non-assessable,  all of which
are  owned  beneficially  and  of  record  by  CC/USA,  free  and  clear  of any
Encumbrances,  options  contracts,  preemptive  rights or  equities,  and 50,000
shares of Common B,  Non-Voting  Stock,  with a par value of .01 per  share,  of
which no shares are issued and outstanding.

         (b) Except as set forth on Schedule 3.2(b),  neither CC/USA or Dial has
outstanding (i) any subscription,  option,  put, call, warrant or other right or
commitment to issue, nor any obligation or commitment to redeem or purchase, any
of its authorized  capital stock,  or (ii) any  securities  convertible  into or
exchangeable  for any of its authorized  capital  stock.  Except as set forth on
Schedule  3.2(b),  there are no shares of capital  stock held in the treasury of
CC/USA or Dial and no shares of capital  stock have been issued in violation of,
or are subject to, any preemptive rights or subscription agreements.  Except for
the Voting  Agreement  to which the Parent is a party and except as set forth on
Schedule 3.2(b), to the best knowledge of the Company,  there are no shareholder
agreements,   voting  agreements,  voting  trusts  or  any  such  other  similar
arrangements  which have the effect of  restricting  or  limited  the  transfer,
voting or other rights associated with the capital stock of the Company.

         SECTION  III.3.  Corporate  Organizational  Documents. Copies  of (i)
                          ------------------------------------ 
the charter of CC/USA and Dial, certified by the Secretary of State of Delaware,
and (ii) the Bylaws of CC/USA and Dial,  certified by their respective corporate
secretaries,  which have been made  



                                      F-12
<PAGE>
available  to Parent,  are true and complete
copies of such instruments, as amended to date, and are in full force and effect
on the date hereof.

         SECTION III.4.  No Conflict.
 .                        ------------
         (a) Except as set forth on  Schedule  3.4,  neither the  execution  and
delivery  of  this  Agreement,   nor  the   consummation  of  the   transactions
contemplated herein by the Company, will (i) violate or conflict with any of the
provisions of any of the charters or By-Laws of CC/USA or Dial,  (ii) violate or
constitute  a  default,  an event of  default  or an event  creating  rights  of
acceleration,  termination,  cancellation or other additional rights, or loss of
rights  under,  any  mortgage,   indenture,  deed  of  trust,  lease,  contract,
agreement,  license or other instrument or any order,  judgment or ruling of any
Governmental  Body to which CC/USA or Dial is a party,  or by which any of their
assets or property is bound, or (iii) result in the creation of any Encumbrances
upon any of the assets or  property  of the  Company  except for  violations  or
defaults which do not have a material adverse financial impact on the Company.
<PAGE>

         SECTION  III.5.  Consents.  Other than  approval by the CC/USA 
                          ---------
Shareholders,  and except as set forth on Schedule 3.5, no consent,  approval or
authorization  of, or declaration,  filing or  registration  with, any Person is
required to be  obtained,  made or given by the Company in  connection  with the
execution, delivery and performance of this Agreement.

         SECTION III.6.  Financial  Statements.  The Company has heretofore 
                         ----------------------
delivered to the Parent correct and complete copies of the audited  consolidated
financial  statements  of the Company for the year ended  December 31, 1995 (the
"Financial  Statements")  and the  unaudited  consolidated  balance sheet of the
Company  as of June  30,  1996  and the  unaudited  consolidating  statement  of
revenues  and  earnings of the  Company for the period  ended June 30, 1996 (the
"Interim Financials").  True and complete copies of the Financial Statements and
the  Interim  Financials  are  attached as Schedule  3.6 hereto.  The  Financial
Statements  and the Interim  Financials  have been prepared in  accordance  with
generally accepted accounting  principles applied on a consistent basis (except,
in the case of the Financial Statements,  as otherwise disclosed in the notes to
such Financial Statements,  and in the case of the Interim Financials, to normal
year-end adjustments)  throughout the periods involved. The Financial Statements
and the Interim  Financials  are based on the Company's  books and records,  and
fairly present the financial  condition of the Company as of the dates they were
prepared  and the  results of the  operations  of the  Company  for the  periods
indicated,  subject, in the case of the Interim  Financials,  to normal year-end
adjustments.

         SECTION III.7.  No Undisclosed  Liabilities,  Etc. To the best of the 
                         ----------------------------------
Company's  knowledge,  the Company does not have any  liabilities or obligations
(absolute, accrued, contingent or otherwise) which in the aggregate would have a
material  adverse effect on the financial  condition or results of operations of
the Company, except (a) for liabilities and obligations reflected in the Interim
Financials  or (b) for  liabilities  and  obligations  incurred in the  



                                      F-13
<PAGE>
ordinary  course of business since the date of the Interim  Financials,  none of
which,  individually,   is  material  in  amount  or  (c)  for  liabilities  and
obligations disclosed on Schedule 3.7.

         SECTION  III.8.  Absence  of Certain  Changes.  Except as set forth in 
                          -----------------------------
     Schedule 3.8, since the date of the Financial  Statements,  the Company has
operated the Business only in the ordinary course and there has not been:

         (a) any material adverse change in the financial condition, results of
operations,  liabilities,  or assets of the Company, except for material adverse
changes due to general economic or industry-wide conditions, or any other events
or conditions  that, in the  aggregate,  would  reasonably be expected to have a
materially adverse effect on the Business or on the financial condition, results
of operations, liabilities, or assets of the Company;

         (b)      any damage,  destruction  or loss,  not covered by insurance,
which  reasonably may be expected to materially and adversely affect the 
financial condition or results of operations by the Company;

         (c)      except in the ordinary  course of business,  any sale,  lease,
mortgage,  pledge or  Encumbrance  of any material properties or assets of the
Company;

         (d)      any loss of any supplier,  distributor or customer which
materially and adversely affects the financial  condition or results of 
operations of the Company;

         (e) any  increase  by the  Company,  except  as  consistent  with  past
practices,  in the wages,  salaries,  compensation,  pension  or other  benefits
payable to any employee  who, as of the date hereof,  receives  from the Company
annual compensation in excess of $50,000;

         (f) any  cancellation,  release or waiver of debts owed to the  Company
which are, individually or in the aggregate, material to the Company, except for
compromises of trade debt in the ordinary course of business;

         (g)      any declaration or payment of any dividend or distribution to
the CC/USA  Shareholders or redemption,  purchase or other acquisition of any 
capital stock of the CC/USA Shareholders;

         (h)      any increase in indebtedness  for borrowed money,  except
current  borrowings from banks in the ordinary course of business;

         (i)      any change in any method of accounting or accounting practice;
                  or

         (j)      any agreement, whether or not in writing, to do any of the 
                  foregoing.


                                      F-14
<PAGE>

         SECTION  III.9.  Title  to the  Real  Property.  Schedule  3.9 
                          ------------------------------
contains  a  complete  and  accurate  list of all real  properties  owned by the
Company  (the  "Owned  Real  Property").  The  Company  has good and  marketable
indefeasible  fee simple  title  (both  legal and  equitable)  to the Owned Real
Property, free and clear of any Encumbrances,  except Permitted Encumbrances and
Encumbrances set forth on Schedule 3.9.
        
           SECTION  III.10.  Real Property  Leases.  Schedule  3.10  contains a
                             ----------------------
complete and accurate  list of each lease or similar  agreement  under which (i)
the Company is lessee of, or holds or operates,  any real property  owned by any
third  Person or (ii) the  Company is lessor of any of the Owned Real  Property.
Except  as set  forth  in such  Schedule,  the  Company  has the  right to quiet
enjoyment  of all the leased real  property for the full term of each such lease
or similar agreement  relating  thereto,  and the leasehold or other interest of
the  Company  is not  subject  or  subordinate  to any  Encumbrance  except  for
Permitted  Encumbrances.  All  leases  and  similar  agreements  referred  to in
Schedule 3.10 are legally binding and in full force and effect, and there exists
no material  default  thereunder on the part of the Company,  or, to the best of
the Company's knowledge, the other party thereto.

         SECTION III.11.  Title to and Condition of Certain  Personal  Property.
                          -----------------------------------------------------
         (a) True and  correct  copies of a fixed  asset  detail  listing of the
Company have been  previously  made available to Parent,  which to the Company's
knowledge,  reflects all material  assets of the Company.  Set forth in Schedule
3.11 is a list of all  equipment  and  fixtures  subject  to any lease or rental
agreement to which CC/USA or Dial is a party and which requires  annual payments
in excess  of  $10,000  per year.  Except  for those  Encumbrances  set forth on
Schedule 3.11, there are no Encumbrances,  except Permitted Encumbrances, on any
personal property owned by the Company.

         (b)  Except  as  otherwise  stated on  Schedule  3.11,  the  machinery,
equipment and other personal property used in the Business, taken as a whole, is
(i) in good operating condition, usable in the ordinary course of business, (ii)
in a state of normal  maintenance and repair,  (iii)  sufficient and adequate to
carry on the Business as now  conducted,  and (iv) to the best of the  Company's
knowledge,  complies in all material  respects with applicable Laws.  EXCEPT FOR
THE REPRESENTATIONS AND WARRANTIES SPECIFICALLY PROVIDED IN THIS AGREEMENT,  THE
COMPANY MAKE NO REPRESENTATION OR WARRANTIES, EXPRESS OR IMPLIED, CONCERNING THE
TANGIBLE PERSONAL PROPERTY OWNED BY THE COMPANY.

         SECTION III.12.  Material Agreements.
                          --------------------
 

                                      F-15
<PAGE>
          (a) Schedule  3.12  contains a complete and correct  list,  as of the
date of this Agreement,  of all Contracts of the following types to which CC/USA
or Dial is a party, or by which CC/USA or Dial is bound:

                  (i) any Contract  relating to the future purchase of services,
         products,  materials or supplies  which is not  cancelable by CC/USA or
         Dial within thirty (30) days without penalty or further obligation,  or
         has a remaining obligation in excess of $10,000;

                  (ii)     any Contract  relating to any  obligation for
         borrowed  money or any guarantee or  indemnification  of an
         obligation for borrowed money or any other obligation or liability;

                  (iii) any Contract  that limits the right of CC/USA or Dial to
         compete in any line of business or to compete with any other Person;

                  (iv) any Contract  relating to any outstanding  commitment for
         capital  expenditures  in excess of $50,000 for any single  project (so
         long as all such contracts not disclosed do not exceed  $100,000 in the
         aggregate for all projects);

                  (v)  any Contract relating to the employment of any Person
                       which is not terminable at will by CC/USA or Dial;

                  (vi) any Contract relating to management service, consulting
                       or any other similar type contract; or

                  (vii) any  Contract  relating to licenses to or from CC/USA or
         Dial with respect to software or hardware used in the Business.

         (b) Except as set forth in Schedule  3.12,  and except those  Contracts
which by their terms will  expire  prior to the  Closing  Date or are  otherwise
terminated in accordance with the terms hereof, all the Contracts referred to in
Schedule  3.12,  are legally  binding  and in full force and  effect,  and there
exists no material  default  thereunder  on the part of any of either  CC/USA or
Dial or, to the best of the Company's knowledge, the other party thereto.

         (c)      Copies of all documents  listed in Schedule  3.12 have been 
made  available to the Parent and such copies are true complete in all respects.

          SECTION III.13.  Litigation. Except as set forth on  Schedule  3.13,
                          -----------
there  is no  suit,  action,  arbitration  or  other  legal,  administrative  or
governmental  investigation  or  proceeding  pending  or,  to  the  best  of the
Company's  knowledge,  threatened  against  CC/USA  or Dial,  nor is  there  any
judgment,  decree,  injunction,  rule or order  (collectively,  "Order")  of any
Governmental Body or arbitrator outstanding against the Company.


    
                                  F-16
<PAGE>
          SECTION III.14.  Tax Matters.  Except as set forth on Schedule  3.14,
                          ------------
to the best of the Company's  knowledge,  the Company has paid all taxes owed by
it or  which  it has  been  obligated  to  withhold  from  amounts  owing to any
employee, creditor or third party, and the Company has not waived any statute of
limitations  with  respect  to taxes or  agreed  to any  extension  of time with
respect to a tax assessment or deficiency,  and the Company has not received any
requests for any such waiver or  extension.  The Company has no knowledge of any
pending  or  proposed  audit of any of its tax  returns.  Except as set forth on
Schedule 3.14, the Company has (i) duly filed with the appropriate  governmental
authorities  all tax returns  required to be filed by them for all periods ended
on or prior to the date  hereof,  and such tax  returns  are true,  correct  and
complete in all material  respects,  and (ii) duly paid in full or made adequate
provision  for the payment of all taxes for all periods ended on or prior to the
date hereof.  Except as set forth on Schedule 3.14, the liabilities and reserves
for taxes reflected in the Company's balance sheet as of June 30, 1996 contained
in the Interim  Financials  are adequate to cover all taxes for any period ended
on or prior to June 30, 1996.  There are no liens for taxes upon any property or
asset of the  Company  except  liens for Taxes not yet due.  The Company has not
received any notice of deficiency,  proposed  deficiency or assessment  from any
governmental taxing authority with respect to taxes of the Company.  The Company
(i) is not a party to any tax allocation or sharing  agreement or (ii) has never
been (or has any  liability  for  unpaid  tax  because  it was) a  member  of an
affiliated group during any part of any consolidated return year within any part
of which  consolidated  return year any  corporation  other than CC/USA and Dial
also was a member of the affiliated  group.  The Company has not, with regard to
any assets or property held,  acquired or to be acquired by any of them, filed a
consent  to the  application  of  Section  341(f) of the Code or any  comparable
state, local or foreign tax provision.

          SECTION III.15.  Compliance  with Law. Except as set forth on Schedule
                          ---------------------
3.15, to the best of the Company's  knowledge,  the Company has not failed or is
not failing to comply with any Law or Order which would  individually  or in the
aggregate have a material  adverse effect on the financial  condition or results
of operation of the Business.  CC/USA and Dial have all governmental permits and
authorizations necessary to entitle them to own and operate their properties and
to conduct  their  business  operations,  except  wherein  the failure to comply
therewith or to have such permits and  authorizations  would not have a material
adverse  effect on the  financial  condition  or  results  of  operation  of the
Business.

          SECTION III.16.  Trademarks and Patents.
                          -----------------------
         (a) All U.S. and foreign trademarks,  and applications therefor,  trade
names  and  patents  and  applications  therefor  owned by the  Company  and all
licenses or agreements under which the Company has granted or received the right
to use any of the foregoing are listed in Schedule 3.16(a).



                                      F-17
<PAGE>

         (b) Other than as set forth in Schedule  3.16(b),  no proceedings  have
been  instituted  or are  pending  or, to the best of the  Company's  knowledge,
threatened  which  challenge the validity of or otherwise  adversely  affect the
ownership or use by the Company of such  trademarks,  trade  names,  patents and
applications.  Except as set  forth in  Schedule  3.16(b),  the  Company  has no
knowledge of the infringing use of any of such trademarks and trade names or the
infringement  of any of such patents by any other  Person.  The Company owns (or
possesses  adequate  and  enforceable  licenses  or  other  rights  to use)  all
trademarks,  trade names,  patents,  inventions,  processes and other  technical
know-how  and other  proprietary  rights now used in the conduct of the Business
and has not  received  any notice of conflict  with the  asserted  rights of any
Person.
           SECTION III.17.  Benefit Plans of the Company. 
                          -----------------------------                         
       (a) Except as set forth in Schedule 3.17, the Company is not a party to
(i) any  "employee  benefit  plan"  within the meaning of Section 3(3) of ERISA,
(ii) any profit sharing,  pension,  deferred compensation,  bonus, stock option,
stock  purchase,  disability,  severance,  health,  welfare or incentive plan or
agreement,  or (iii) any written plan or policy providing for "fringe  benefits"
to its employees, including but not limited to vacation, paid holidays, personal
leave, employee discount, educational benefit or similar programs, (individually
a "Plan", and collectively the "Plans"). The Company has no intent or commitment
to  create  any  additional  Plan or amend any Plan so as to  increase  benefits
thereunder  except in the  ordinary  course  of  business  consistent  with past
practice.

         (b)  Each  Plan  is  in  substantial  compliance  with  all  reporting,
disclosure  and  other  requirements  of  ERISA  applicable  to such  Plan and a
current, accurate and complete copy of each such Plan has been made available to
the Parent.

         (c) Each Plan which is an  employee  pension  benefit  plan (a "Pension
Plan"),  as  defined  in  Section  3(2) of ERISA,  and which is  intended  to be
qualified  under Section 401(a) of the Code, has been determined by the Internal
Revenue Service to be so qualified.

         (d) To the best of the  Company's  knowledge,  neither any Plan nor the
Company has been or are  presently  engaged in any  prohibited  transactions  as
defined  by  Section  406 of ERISA  or  Section  4975 of the  Code for  which an
exemption  is not  applicable  which  could  subject  the  Company to the tax or
penalty imposed by Section 4975 of the Code or Section 502 of ERISA.

         (e) There is no event or  condition  existing  which  could be deemed a
"reportable event" (within the meaning of Section 4043 of ERISA) with respect to
which the thirty-day notice requirement has not been waived; no condition exists
which could subject the Parent or the Company to a penalty under Section 4071 of
ERISA.

         (f)      The Company is not a party to any "multi-employer plan", as 
that term is defined in Section 3(37) of ERISA.



                                      F-18
<PAGE>
         (g) The Parent has been  provided  with a true and correct copy of Form
5500 and any  attached  schedules  with respect to the last three plan years for
each Plan and a true and correct  copy of the most recent  determination  letter
issued by the Internal Revenue Service for each Pension Plan.

         (h) With  respect to each Plan,  there are no actions,  suits or claims
(other than routine  claims for benefits in the ordinary  course)  pending or to
the Company's best knowledge, threatened against the Company.

         (i) With respect to each welfare benefit plan to which the Company is a
party which  constitutes  a group  health plan  subject to Section  4980B of the
Code, each such Plan complies,  and in each case has materially  complied,  with
all applicable requirements of Section 4980B of the Code.
<PAGE>

         (j)      Except as set forth in Schedule 3.17,

                  (i)      there is no outstanding  liability  (except for 
                           premiums due) under Title IV of ERISA with respect 
                           to any Plan;

                  (ii)     neither the Pension Benefit Guaranty Corporation nor
                           the Company has instituted  proceedings to terminate
                           any Plan;

                  (iii)  full  payment  has been made of all  amounts  which the
         Company  required to have paid as a contribution to the Plans as of the
         last day of the most  recent  fiscal  year of each of the  Plans  ended
         prior to the date of this Agreement, and none of the Plans has incurred
         any  "accumulated  funding  deficiency"  (as  defined in Section 302 of
         ERISA and  Section 412 of the Code),  whether or not waived,  as of the
         last day of the most  recent  fiscal year of each such Plan ended prior
         to the date of this Agreement;

                  (iv) the  value of a  termination  basis of  accrued  benefits
         under each of the Plans  which is  subject to Title IV of ERISA,  based
         upon the actuarial  assumptions  used for funding  purposes in the most
         recent actuarial report prepared by such Plans' actuary with respect to
         each such Plan, did not, as of its latest  valuation  date,  exceed the
         then current value of the assets of such Plan;

                  (v) each of the Plans is,  and its  administration  is and has
         been during the six-year period preceding the date of this Agreement in
         substantial compliance with, and the Company has not received any claim
         or notice that any such Plan is not in compliance  with, all applicable
         laws  and  orders  and  prohibited  transaction  exemptions,  including
         without  limitation,  to the extent  applicable,  the  requirements  of
         ERISA;




                                      F-19
    
<PAGE>
                  (vi) the Company's not in default in performing any of its
                       contractual  obligations  under any of the Plans or
         any related trust agreement or insurance contract; and

                  (vii) there are no  material  outstanding  liabilities  of any
         Plan other than  liabilities for benefits to be paid to participants in
         such Plan and their  beneficiaries in accordance with the terms of such
         Plan.

         (k)  Except  as set  forth in  Schedule  3.17(k)  hereto,  neither  the
execution  and  delivery  of  this  Agreement  nor  the   consummation   of  the
transactions  contemplated hereby constitutes a change in control or accelerates
benefits under any Plan.

          SECTION III.18.  Environmental and Health/Safety Matters.  Except as
                          ----------------------------------------
 set forth in Schedule 3.18:
              ------------- 

         (a)      To the best of the Company's  knowledge,  the operation of the
Business is and has at all times been in  compliance  in all  material  respects
with all applicable Environmental Laws;

         (b) To the best of the  Company's  knowledge,  the  Company  has in all
material  respects  obtained,  maintained  and complied  with all  environmental
permits  required  for the  operation  of the  Business  and such  permits  will
continue to remain in effect  without any change to their  respective  terms and
conditions after the Effective Time;

         (c) No Hazardous Substances have been generated,  transported,  stored,
treated,  recycled  or  otherwise  handled  in any way in the  operation  of the
Business,  except for  inventories  of raw  materials and supplies used or to be
used in the ordinary and normal  course of operating  the Business (all of which
were or are  stored in all  material  respects  in  accordance  with  applicable
Environmental Laws);

         (d) There are no locations  not owned or operated by the Company  where
Hazardous  Substances  associated  with the  operation of the Business have been
stored,  treated,  recycled  or  disposed  of,  except  for  inventories  of raw
materials  and supplies  used or to be used in the ordinary and normal course of
operating the Business (all of which were or are stored in all material respects
in accordance with applicable Environmental Laws);

         (e) No Hazardous  Substances are located on,  contained in or otherwise
form a part of the assets or properties of the Company,  except for  inventories
of raw  materials  and  supplies  used or to be used in the  ordinary and normal
course  of  operating  the  Business  (all of which  were or are  stored  in all
material respects in accordance with applicable Environmental Laws);

         (f) There is no past or ongoing  release of Hazardous  Substances  from
any of the Owned Real  Properties  or, to the best of the  Company's  knowledge,
from  properties  formerly 


                                      F-20

<PAGE>
owned or  operated  by the  Company  or from  other  locations  where  Hazardous
Substances  associated  with the  operation  of the  Business  have  been or are
located  except for  federally  permitted  releases  (as that term is defined in
CERCLA) associated with the operation of the Business;

         (g) To the best of the  Company's  knowledge,  there is no  information
indicating  that any  Person  may have  impaired  health  as the  result  of the
operation of the Business or the ownership or use of any assets or properties of
the Company or as the result of the release of  Hazardous  Substances  from such
assets or properties;

         (h) The Company has not treated, stored for more than ninety (90) days,
or disposed of any hazardous  waste,  as such term is used within the meaning of
the RCRA or similar applicable state or municipal Law;

         (i) The Company has not received any notice from any Governmental  Body
or other Person  advising that it is potentially  responsible for response costs
with respect to a release or threatened release of Hazardous Substances;

         (j)      No underground storage tanks are or, to the best of the 
Company's knowledge, ever were located on any properties owned or leased by it;

         (k) No Order,  litigation,  settlement  or  citation  with  respect  to
Hazardous  Substances  exists with respect to the Company or in connection  with
the operation of the Business;

         (l)  To  the  best  of the  Company's  knowledge,  there  has  been  no
environmental  investigation  conducted by any Governmental Body with respect to
the Company or in connection  with the operation of the Business nor is any such
investigation pending; and

         (m)      There are no PCBs which are located on,  contained in or 
otherwise  form a part of any of the assets or properties of the Company.

          SECTION III.19.  Corporate Records.  The stock certificates, transfer
                          ------------------
books and  minute  books of CC/USA  and Dial  have  been made  available  to the
Parent,  are true and complete  and  constitute  all of the stock  certificates,
transfer books and minute books thereof.

          SECTION III.20.  Depositories.  Schedule  3.20  contains a complete 
                          -------------  --------------
list of the name of each bank in which the  Company has an account and the names
of all persons authorized to draw thereon.

          SECTION III.21.  Insurance.  All  material  insurance  policies or
                            ---------
binders insuring the property, assets or business liabilities of the Company are
listed in Schedule 3.21 and are in effect and will be in effect,  or replacement
policies will be in effect, on the Closing Date.


                                      F-21
<PAGE>
          SECTION III.22.  True and Complete Copies.  All copies of agreements, 
                          -------------------------
written contracts and documents  delivered and to be delivered  hereunder by the
Company are and will be true and complete copies of such  agreements,  contracts
and documents.

          SECTION III.23.  Brokerage.  Except for Mitchell Bodian, the Company
                          ---------
has not retained or incurred any obligation to any investment banker,  broker or
finder in connection with the transactions  contemplated by this Agreement.  The
commission of Mitchell Bodian shall be paid by the Company.

          SECTION III.24.  Tariffs:  FCC Licenses, Non-FCC Authorizations.
                          -----------------------------------------------
         (a) With respect to federal  tariffs,  the Company has on file with the
Federal Communications Commission (the "FCC") and in effect all tariffs required
for its provision of interstate and foreign  telecommunications  service. Except
as  described  on Schedule  3.24(a),  the federal and state  regulatory  tariffs
applicable  to the  Business  stand in full force and effect on the date of this
Agreement  in  accordance  with  all  terms  of such  tariffs,  and  there is no
outstanding  notice  of  suspension,  cancellation  or  termination  or,  to the
Company's knowledge,  any threatened suspension,  cancellation or termination in
connection  therewith,  nor is  the  Company  subject  to  any  restrictions  or
conditions  applicable to its tariffs that limit or would limit the operation of
the Business  (other than  restrictions  or conditions  generally  applicable to
tariffs of that type). Except as described on Schedule 3.24(a),  each tariff has
been duly and validly approved by the appropriate  regulatory  agency, and is in
effect. Except as otherwise disclosed on Schedule 3.24(a), the Company is not in
material  violation under the terms and conditions of any such tariff, and there
is no basis for any claim of material  violation  by the Company in any material
respect under any such tariff.  Except as described in Schedule  3.24(a),  there
are no  applications  by the Company or  complaints  or  petitions  by others or
proceedings  pending or threatened before any regulatory  authority  relating to
the  Business,  its  operations,  the  Company's  tariffs or any of its services
provided pursuant to such tariffs. To the knowledge of the Company, there are no
material violations by subscribers or others under any such tariff that would be
material to the Business.  A true and correct copy of each tariff  applicable to
the Business has been delivered to the Parent.

         (b)  Listed  on  Schedule  3.24(b)  are  the  FCC  licenses  and  other
authorizations  held by the Company and used in the  operation of the  Business.
Each such FCC license or authorization is in full force and effect in accordance
with its terms, and there is no outstanding notice of suspension,  cancellation,
termination  or  revocation  in  connection  therewith  nor are any of such  FCC
licenses or authorizations  subject to any restrictions or conditions that limit
the operation of the Business (other than  restrictions or conditions  generally
applicable  to  licenses  or  authorizations  of  that  type).  Subject  to  the
Communications Act of 1934, as amended, and the regulations thereunder,  the FCC
licenses and other  authorizations are free from all security interests,  liens,
claims,  or  encumbrances  of any  nature  whatsoever.  Except  as set  forth on




                                      F-22
<PAGE>

Schedule  3.24(b),  there  are  no  applications  by  the  Company  or  material
complaints or material petitions by others or proceedings  pending or threatened
before  the  FCC  relating  to  the  Business  or the  FCC  licenses  and  other
authorizations.

         (c)  Listed  on  Schedule   3.24(c)   are  all   non-FCC   governmental
authorizations  materially necessary for the conduct of the Business.  Each such
non-FCC  governmental  authorization  is in full force and effect in  accordance
with its terms. To the Company's  knowledge,  no event has occurred with respect
to any materially necessary non-FCC governmental authorization which permits, or
after notice or lapse of time or both would permit,  revocation  or  termination
thereof,  or would result in any other material  impairment of the rights of the
holder of such materially necessary non-FCC governmental authorization.

          SECTION III.25.  Transactions  with  Affiliates.  Except as set forth 
                          -------------------------------
in  Schedule  3.25,  there  is  no  lease,  sublease,  indebtedness,   contract,
agreement,  commitment,  understanding, or other arrangement of any kind entered
into by CC/USA or Dial with any officer,  director or  shareholder  of CC/USA or
Dial, as appropriate, or any affiliate of any of them, or any agreements between
CC/USA  and  Dial,  except  in each  case,  for (a)  management  fees and  other
compensation   paid  to  directors  and  officers   consistent  with  previously
established  policies  (including normal merit increases in such compensation in
the  ordinary  course of  business);  and (b)  reimbursements  of  ordinary  and
necessary  expenses  incurred in connection with their  employment,  and amounts
paid pursuant to employee benefits plans.

          SECTION III.26. Labor Matters. Neither CC/USA nor Dial is a party to,
                         --------------
otherwise bound by or subject to any liability in connection with any collective
bargaining  agreement.  No strike,  slowdown,  picketing or work stoppage by any
union or other group of employees  against  CC/USA nor Dial or their  respective
assets or properties  whenever  located,  secondary  boycott with respect to its
products,  lockout by any of them of any of their  respective  employees  or any
other  labor  trouble  or other  occurrence,  event or  condition  of a  similar
character  has  occurred or, to the  Company's  knowledge,  has been  threatened
affecting the Company.

          SECTION III.27.  Full Disclosure.  No statement by the Company 
                          ----------------
contained in this Article III and the Schedules thereto or any written statement
or certificate furnished to Parent as of its respective date contains any untrue
statement  of a material  fact or omits to state a material  fact  necessary  in
order to make the  statements  contained  herein or therein not  materially  and
adversely  misleading in light of the circumstances  under which they were made.
The Company makes no  representation  or warranty as to the general business and
economic condition of the telecommunication  industry or, as provided in Section
13.12, certain projections and other forecasts.

          SECTION III.28.  Regulation D Compliance. 
                          ------------------------
         (a) To its knowledge:



                                      F-23
<PAGE>

                  (1) the number of Persons who will  receive CUC Common  Shares
         pursuant to the Merger is eighty-two  (82).  Schedule 3.28 sets forth a
         true and complete list of such Persons, together with their residential
         addresses, the approximate percentage of the CUC Common Shares issuable
         at the Effective Time which each such Person may be entitled to receive
         (assuming no dissenters and full exercise or conversion of CC/USA stock
         options   and   convertible   securities),   a   description   of   any
         relationship(s)  between any such  Persons,  and a statement of whether
         such Person has completed a Purchaser Preliminary  Questionnaire in the
         form  required  by the Parent  and,  if so,  whether  such Person is an
         Unaccredited Shareholder as hereinafter defined;

                  (2) based  solely  upon the  representations  made by  Persons
         listed in Schedule 3.28 who have returned properly completed  Purchaser
         Preliminary Questionnaires,  (x) the number of Persons who will receive
         CUC Common  Shares  pursuant to the Merger (i) who are not  "accredited
         investors"  as such term is defined in Rule 501(a)  promulgated  by the
         SEC pursuant to the Securities  Act or (ii) who are otherwise  required
         to be included in a  calculation  of number of  purchasers  pursuant to
         Rule 501(e)  promulgated  by the SEC pursuant to the Securities Act for
         purposes of determining the availability of Rule 506 promulgated by the
         SEC pursuant to the  Securities Act to Parent for the offer and sale by
         Parent  of  the  Parent  securities   contemplated  by  this  Agreement
         (collectively,   "Unaccredited   Shareholders")   are  no   more   than
         thirty-five  (35) (such number to be calculated in accordance with said
         Rule 501) and (y) each  Unaccredited  Shareholder  who has  returned  a
         properly completed Purchaser Preliminary Questionnaire, either alone or
         with his purchaser representative(s), has such knowledge and experience
         in financial and business  matters that he is capable of evaluating the
         merits and risks of the  prospective  investment in CUC Common  Shares.
         Nothing  has  come to the  attention  of the  Company  that  any of the
         representations  made in any  Purchaser  Preliminary  Questionnaire  is
         untrue.

         (b) Based on the  personal  knowledge  of one or more of its  executive
officers  or  directors   and  on  the  good  faith   inquiries   made  by  such
individual(s),   the  Company   reasonably   believes  that  each   Unaccredited
Shareholder  that has not returned a properly  completed  Purchaser  Preliminary
Questionnaire,  either alone or with his purchaser  representative(s),  has such
knowledge and experience in financial and business matters that he is capable of
evaluating  the merits  and risks of the  prospective  investment  in CUC Common
Shares.

         (c)  The  Company   acknowledges  that  Parent  is  relying  upon  this
representation  and warranty in entering  into this  Agreement,  which  includes
Parent's plan for, and Parent's  covenants with respect to, Parent's  compliance
with the Securities  Act in connection  with the offer and sale by Parent of the
Parent  securities to be made pursuant to this Agreement and any voting or other
related agreement.




                                      F-24
<PAGE>
          SECTION III.29.  Antitrust  Law  Compliance.  The  "ultimate  parent
                          ---------------------------
entity" (as  defined in 16 C.F.R.  '801.11  (1992)) of the Company and  entities
that such ultimate parent entity controls directly or indirectly do not have, in
the  aggregate,  "total  assets"  (as  defined  in 16 C.F.R.  '801.11(1992))  of
$10,000,000 or more.

          SECTION III.30.  Business Information.  Except as disclosed in
                           ---------------------
Schedule 3.30,
- --------------
         (a)      the Company is providing  international  telecommunications
service  between the United States and foreign points  exclusively by the resale
of tariffed switched services of U.S. facilities-based underlying carriers;

         (b) neither CC/USA nor Dial provides  international  telecommunications
service  between the United  States and foreign  points by use of  international
private   lines   which   are   interconnected    with   the   public   switched
telecommunications networks of any country;

         (c) neither CC/USA nor Dial has entered into operating  agreements with
any foreign Person for the provision of  telecommunications  service between the
United States and any foreign point;

         (d) CC/USA and Dial are collecting  from their  customers and remitting
to the United  States the federal  excise tax on telephone  service  required by
Section 4252 of the Code on all services that are subject to said federal excise
tax; and

         (e)      neither CC/USA nor Dial is providing services through the use
of prepaid calling cards.

                               ARTICLE IV.

                  REPRESENTATIONS AND WARRANTIES OF THE PARENT
                  --------------------------------------------

     As an  inducement  to the  Company  to enter  into  this  Agreement  and to
consummate the transactions  contemplated  hereby,  the Parent hereby represents
and warrants to the Company as follows:




                                      F-25
<PAGE>
          SECTION IV.1.  Organization  and Authority.  The Parent is a 
                         ----------------------------
corporation duly organized, validly existing and in good standing under the laws
of the State of Delaware  and has full  corporate  power and  authority to enter
into this Agreement and to perform its obligations hereunder.  The execution and
delivery of this Agreement by the Parent and the performance of the transactions
herein  contemplated  have been duly authorized by the Board of Directors of the
Parent and to the extent necessary,  its shareholders,  and no further corporate
action on the part of the Parent is necessary to authorize  this  Agreement  and
the performance of such transactions.  This Agreement has been duly executed and
delivered by the Parent and constitutes the legal,  valid and binding obligation
of the  Parent,  enforceable  against the Parent in  accordance  with its terms,
except as such  enforcement  is  limited  by  bankruptcy,  insolvency  and other
similar laws affecting the enforcement of creditors'  rights  generally,  and by
general equitable principles.

          SECTION IV.2. No Conflict.  Neither the execution and delivery of this
                        ------------
Agreement nor the  performance of the  transactions  contemplated  herein by the
Parent  will  (i)  violate  or  conflict  with  any  of  the  provisions  of the
Certificate  of  Incorporation  or  By-laws  of  the  Parent,  (ii)  violate  or
constitute  a  default,  an event of  default  or an event  creating  rights  of
acceleration,  termination or cancellation or other additional rights or loss of
rights under any mortgage, indenture, deed of trust, lease, contract, agreement,
license or other instrument or any order, judgment or ruling of any Governmental
Body to which the Parent is a party or by which any of its assets or property is
bound, or (iii) result in the creation of any Encumbrance upon any of the assets
or  property of Parent  except for  violations  or defaults  which do not have a
material adverse financial impact on the Parent.

          SECTION IV.3. Consents. No consent, approval or authorization of, or 
                        ---------
declaration, filing or registration with, any Person is required to be obtained,
made or  given  by  Parent  in  connection  with  the  execution,  delivery  and
performance  of  this  Agreement  or  the   consummation  of  the   transactions
contemplated by this Agreement.

          SECTION IV.4.  Brokerage.  The Parent has not retained or incurred 
                         ----------
any obligation to any investment  banker,  broker or finder in connection
with the transactions contemplated by this Agreement.

          SECTION IV.5.  Investment  Representations.  The Parent is acquiring 
                         ----------------------------
the CC/USA  Shares  solely for its own  account  with the present  intention  of
holding such  securities  for purposes of investment  and it has no intention of
selling such  securities  in a public  distribution  in violation of the federal
securities  laws. The Parent shall cause each new  certificate for CC/USA Shares
to be imprinted with a legend in substantially the following form:

         "The  securities  represented  by this  certificate  are not registered
         under the  Securities  Act of 1933 and  cannot be  transferred  or sold
         unless  they are  



                                      F-26
<PAGE>
         subsequently  registered  under  that Act or,  in the opinion of 
         counsel for the issuer,  an exemption from such registration is
         available."

          SECTION IV.6. CUC Common Shares. All of the CUC Common Shares to be 
                        -----------------
issued  to  the  CC/USA   Shareholders  in  connection  with  the   transactions
contemplated  hereby,  on the  date  of  issuance  thereof,  will  be  (a)  duly
authorized,  validly issued,  fully paid and  nonassessable,  (b) covered by the
Registration Statement contemplated by Section 7.1(a), (c) listed for trading on
the NYSE, (d) subject to the Registration  Statement being declared effective by
the SEC and to the limitations set forth in Section 7.1, freely tradable without
further  registration  under the  Securities  Act, and (e) free and clear of any
Encumbrance.

          SECTION 4.7 Registration  Statement.  The Parent meets all 
                      ------------------------
requirements  for  the  use  of  Form  S-3,  and  the   Registration   Statement
contemplated by Section 7.1 will comply as to form in all material respects with
the requirements of the Securities Act and the rules and regulations  thereunder
for the  registration  under the  Securities Act of the resale of all of the CUC
Common Shares to be issued or delivered pursuant to the Merger, including all of
the CUC Common Shares issued pursuant to the Contingent Payment  Agreement.  The
Registration  Statement will not, at the time it is declared effective,  contain
an untrue statement of a material fact or omit to state a material fact required
to be stated  therein or necessary in order to make the statements  therein,  in
light of the circumstances under which they are made, not misleading.

                                   ARTICLE V.

                    REPRESENTATIONS AND WARRANTIES OF MERGECO
                    -----------------------------------------

         As an  inducement  to the Company to enter into this  Agreement  and to
consummate the transactions contemplated hereby, the Parent and Mergeco, jointly
and severally, hereby represent and warrant to the Company as follows:

          SECTION V.1.  Organization  and  Authority. Mergeco is a  corporation 
                        -----------------------------
duly  organized,  validly  existing and in good  standing  under the laws of the
State of Delaware and has full corporate  power and authority to enter into this
Agreement and to perform its obligations  hereunder.  The execution and delivery
of this  Agreement by Mergeco and the  performance  of the  transactions  herein
contemplated  have been duly authorized by the Board of Directors of Mergeco and
its  shareholder,  and no  further  corporate  action on the part of  Mergeco is
necessary to authorize this Agreement and the performance of such  transactions.
This  Agreement has been duly executed and delivered by Mergeco and  constitutes
the legal, valid and binding obligation of Mergeco,  enforceable against Mergeco
in  accordance  with  its  terms,  except  as such  enforcement  is  limited  by
bankruptcy,  insolvency  and other  similar laws  affecting the  enforcement  of
creditors' rights generally, and by general equitable principles.



                                      F-27
<PAGE>
          SECTION V.2. No Conflict.  Neither the execution and delivery of this 
                       ------------
Agreement nor the performance of the transactions contemplated herein by Mergeco
will (i) violate or conflict with any of the  provisions of the  Certificate  of
Incorporation or By-laws of Mergeco or, or (ii) violate or constitute a default,
an event of default or an event creating rights of acceleration,  termination or
cancellation  or other  additional  rights or loss of rights under any mortgage,
indenture,  deed  of  trust,  lease,  contract,   agreement,  license  or  other
instrument or any order,  judgment or ruling of any  Governmental  Body to which
Mergeco is a party or by which any of its assets or property is bound,  or (iii)
result in the creation of any Encumbrance  upon any of the assets or property of
Mergeco.

          SECTION V.3. Consents. No consent, approval or authorization of, or 
                       ---------
declaration, filing or registration with, any Person is required to be obtained,
made or  given  by  Mergeco  in  connection  with the  execution,  delivery  and
performance  of  this  Agreement  or  the   consummation  of  the   transactions
contemplated by this Agreement.

          SECTION V.4. Mergeco Capitalization.  Mergeco's authorized capital
                       ----------------------
stock consists of one thousand  (1000) shares of common stock,  no par value, of
which one  hundred  (100)  shares are issued  and  outstanding  all of which are
validly issued, fully paid and non-assessable.  Except for this Agreement, there
are no options,  warrants,  preemptive  rights,  conversion  privileges or other
contracts  which  give any  Person the right to  acquire  any  capital  stock of
Mergeco or any interest  therein.  Parent is the  beneficial and record owner of
all of the outstanding shares of common stock of Mergeco,  free and clear of all
Encumbrances.

          SECTION V.5.  Business Activity.  Mergeco has not engaged in any 
                        ------------------
business activity of any nature prior to the date of this Agreement.

                                 ARTICLE VI.

                    COVENANTS OF THE PARTIES PENDING CLOSING
                    -----------------------------------------

         The  respective  parties  hereto  agree to take the  following  actions
between the date hereof and the Closing Date:

          SECTION VI.1. Third Party Debt. As soon as practicable after the date
                        -----------------
of this Agreement, the Company shall provide proper notice to and seek to obtain
the necessary consents from each of First Midwest Bank ("First Midwest") and INS
(Hong Kong)  Limited  ("INS")  required to avoid the  occurrence of any event of
default under any agreement  between the Company and either of such lenders upon
the  consummation  of the  Merger.  The  parties  agree  that the  consent to be
requested from First Midwest shall include the  requirement  that all guarantees
by CC/USA  Shareholders  of the Company's  obligations to First Midwest shall be
released  and  cancelled  effective  as of the  Effective  Time  and  that  such
guarantees  will not need to be replaced by any guarantee  from Parent or any of
its affiliates.  If required by either or both



                                      F-28
<PAGE>
lenders or if otherwise  requested by Parent, the Company shall use commercially
reasonable  efforts (with the  reasonable  cooperation  of Parent) to enter into
arrangements  satisfactory  to Parent  with First  Midwest or INS,  or with both
lenders,  whereby all obligations of the Company owed to such lender(s) would be
satisfied  in full on or  immediately  after  the  Effective  Time.  If the full
satisfaction of all  indebtedness  owed by the Company to either or both of such
lender(s) is required at or immediately  after the Effective  Time,  then Parent
shall  provide the  Company,  or arrange  for the Company to receive,  all funds
necessary to satisfy all such outstanding  indebtedness on the Effective Date or
as soon thereafter as possible.  If all obligations owed to First Midwest are to
be satisfied in full at or  immediately  after the Effective  Time,  the Company
shall use all reasonable  efforts to enter into  appropriate  arrangements  with
First Midwest  providing for the release and removal of all Encumbrances of such
bank on property or assets of the Company securing such obligations.

          SECTION VI.2. Antitrust Law Compliance.  Based on the Company's  
                        -------------------------
representation  that its total assets are less than  $10,000,000  as of the date
hereof and will not equal or exceed  $10,000,000  as of the  Closing  Date,  the
parties  acknowledge  and agree that no  notifications  are required to be filed
with the  Federal  Trade  Commission  and the  Antitrust  Division of the United
States  Department of Justice under the Antitrust  Improvements Act with respect
to the transactions contemplated herein.

          SECTION VI.3.  Conduct of Business.  Except as otherwise  contemplated
                         --------------------
by the transactions provided for herein,  pending the Closing, the Company shall
operate and carry on the Business only in the ordinary  course  consistent  with
past practices.  Notwithstanding anything contained in the immediately preceding
sentence, pending the Closing:

         (a) The Company shall take reasonable actions to maintain its assets in
substantially their present state of repair, reasonable wear and tear and damage
by fire or other casualty excepted, and to preserve the goodwill of the Business
and relationships with their customers,  suppliers,  employees and other Persons
having business relations with it.

         (b)      The Company shall not take any of the following actions
without the prior written approval of the Parent:

                  (i)  Sell,  assign,  transfer,  lease,  consume  or  otherwise
         dispose of any  property  or assets  except in the  ordinary  course of
         business consistent with past practice or merge or consolidate with any
         Person;

                  (ii)  Amend,  modify,  cancel  or waive any  rights  under any
         Contract  listed on Schedule  4.12(a) or enter into any  Contract  that
         would be required to be  disclosed on Schedule  4.12(a),  other than in
         the ordinary course of business;



                                      F-29
<PAGE>
                  (iii)  Make any  capital  expenditure  or  commit  to make any
         capital  expenditure  in excess of $50,000  (whether or not included in
         any budget),  or make capital  expenditures  that in the aggregate (and
         when  combined  with 1996  capital  expenditures  made  before the date
         hereof)  exceed  the total  budgeted  amount  set forth in the  Capital
         Expenditures Budget attached hereto as Schedule 6.3;

                  (iv)     Mortgage,  pledge or subject to  Encumbrances  (other
         than purchase money liens) any properties or assets of the Company;

                  (v) Assume, incur or guarantee any obligation or liability for
         borrowed money,  except for endorsements for collection in the ordinary
         course of business  and  guarantees  by CC/USA of  obligations  of Dial
         arising in the ordinary course of business;

                  (vi) Cancel,  compromise or waive any debts owed to it, except
         for  compromises  of trade  debt in the  ordinary  course  of  business
         consistent with past practice  which,  in the aggregate,  do not exceed
         $10,000;

                  (vii)    Make any changes in its accounting methods, 
         principles or practices;

                  (viii)  Knowingly  do any act or omit to do any act within its
         reasonable control which will cause it to breach of any representation,
         warranty or obligation contained in this Agreement;

                  (ix)     Amend its Certificate of Incorporation (except as
         contemplated herein) or By-laws;

                  (x)  Except  as may be  required  by any  contract  listed  on
         Schedule 3.2,  issue any of its capital stock or make any change in its
         issued and outstanding  capital stock, issue any option or any security
         convertible  into its capital  stock or redeem,  purchase or  otherwise
         acquire any shares of its capital stock;

                  (xi)     Declare or pay any dividend or make any other payment
         or distribution with respect to its capital stock;

                  (xii) Increase the wages, salaries,  compensation,  pension or
         other benefits  payable to any former employee or any current  employee
         who, as of the date hereof,  receives annual  compensation in excess of
         $50,000;

                  (xiii) Make any filings or  registrations,  including  but not
         limited to, FCC tariff  filings,  with any  Governmental  Body,  except
         routine  filings  and  registrations  made in the  ordinary  course  of
         business; or




                                      F-30
<PAGE>
                  (xiv)    Agree to do any of the foregoing, except as
         contemplated by this Agreement.

          SECTION VI.4.  Confidentiality.   Each  party  will,  and  will  cause
                         ----------------
its  principals,  Affiliates,  associates,  officers  and  other  personnel  and
authorized  representatives to hold all information received by it in connection
with the  transactions  contemplated  hereby in  accordance  with  that  certain
Confidentiality  Agreement  between  Parent and CC/USA  dated  January 11, 1996,
except as may be required by applicable law or as otherwise contemplated herein.

          SECTION VI.5. No Public Announcement. No party hereto shall, without
                        -----------------------
the approval of the others,  make any press release or other public announcement
concerning the transactions contemplated by this Agreement, except as and to the
extent  that any such  party  shall be so  obligated  by law or the rules of any
stock  exchange on which the shares of the Parent are traded,  in which case the
other party shall be advised  and the  parties  shall use their best  efforts to
cause a mutually agreeable release or announcement to be issued.

          SECTION VI.6. Conversions of Equity Equivalents. The Company shall 
                        ----------------------------------
cause  Persons  holding any  options,  warrants  or other  rights to purchase or
securities  convertible  into or exchangeable for (i) shares of capital stock of
CC/USA to either exercise or convert such securities into CC/USA Shares prior to
Closing or forfeit the same,  and (ii) shares of capital stock of Dial to either
convert such securities into cash prior to Closing or forfeit the same.

          SECTION VI.7.  Notification of Changes;  Disclosure Schedule Updates.
                         ------------------------  ---------------------------
The  Company  shall  promptly  notify  Parent in  writing  of the  existence  or
happening  of any fact,  event or  occurrence  which  should be  included in the
Company's  Schedules in order to make the  representations  and  warranties  set
forth in Article III true and correct in all material respects as of the Closing
Date (each such additional written disclosure being hereinafter referred to as a
"Disclosure  Schedule Update").  The Company shall promptly notify Parent of the
Company's  breach of any of its covenants in this Agreement or the occurrence of
any event  that may  reasonably  be  expected  to make the  satisfaction  of the
conditions in Article VIII impossible or unlikely.

          SECTION VI.8.  Conduct of Business  of Mergeco.  During the period 
                         -------------------------------
from the date of this Agreement to the Effective Time,  Mergeco shall not engage
in any business or activity of any nature except as provided in or  contemplated
by this Agreement.

          SECTION VI.9. Consents of Third Parties,  Government. Each of the 
                        ---------------------------------------
Parent and the Company will act diligently  and  reasonably to secure,  prior to
the  Closing  Date,  the  consent,  approval  or waiver,  in form and  substance
reasonably satisfactory to the other, from any third Person or Governmental Body
required to be obtained by it to satisfy the condition set forth in Section 8.2,
with respect to the Company,  and Section 9.2,  with respect to the Parent. The 




                                      F-31
<PAGE>
parties  shall file the requisite  applications  with the FCC and, if necessary,
the Illinois  Commerce  Commission as soon as practicable after the execution of
this Agreement.

          SECTION VI.10.  Pre-Closing Actions.  Prior to the Closing, the 
                          --------------------
appropriate party(ies) shall take the following actions:

         (a) Parent shall  deposit with  Illinois  Stock  Transfer  Company (the
"Exchange  Agent"),  a  sufficient  number  of shares  of CUC  Common  Shares to
complete the Merger on the Closing Date and shall instruct the Exchange Agent to
distribute CUC Common Shares so deposited in accordance  with Section 2.4 hereof
to the CC/USA Shareholders who have theretofore delivered their CC/USA Shares to
the  Exchange  Agent,  as soon as  practical  after the  Effective  Time.  It is
understood by the parties that in order for the Exchange Agent to distribute CUC
Common Shares to the CC/USA  Shareholders  on the Effective  Date,  the Exchange
Agent must receive such shareholders'  CC/USA Shares and such Transmittal Letter
at least five (5) days prior to the  Effective  Date.  The Parent  shall use its
reasonable  efforts to effectuate the  distribution  of the CUC Common Shares to
the CC/USA  Shareholders  as soon as  practicable  after the Effective Time upon
receipt of certificates representing CC/USA Shares and duly executed Transmittal
Letters.

         (b) The Company shall use all reasonable  efforts to obtain, as soon as
practicable after the date hereof and in any event at least 10 days prior to the
Closing Date,  from each Person who is to receive CUC Common Shares  pursuant to
the Merger a properly completed Purchaser  Questionnaire in the form required by
the Parent. If a properly completed Purchaser Preliminary  Questionnaire has not
been  received from all such Persons at least 10 days prior to the Closing Date,
then the Company  shall use all  reasonable  efforts to contact each such Person
who has not so returned  such  questionnaire  in order to verify the accuracy of
the Company's  representation  and warranty in Section 3.28(b) as of the Closing
Date. The Company also shall assist the CC/USA  Shareholders in delivering their
CC/USA Shares to the Exchange  Agent  together with the  Transmittal  Letters at
least five (5) days prior to the Effective Date. Each  Transmittal  Letter shall
include  the  address to which the  Exchange  Agent  shall  deliver  such CC/USA
Shareholder's CUC Common Shares and Contingent Payment Right.

         (c) Parent,  Mergeco and the Company shall take all necessary  steps to
pre-clear the Merger with the  Secretary of State of Delaware,  in order that on
the Closing Date the  Certificate  of Merger may be filed with such Secretary of
State upon the exchange of documents required in Sections 10.2 and 10.3 hereof.

          SECTION VI.11.  Meetings of Shareholders.  CC/USA shall take all 
                          -------------------------
actions   necessary,   in  accordance  with  the  GCL  and  its  Certificate  of
Incorporation  and By-Laws,  to duly call, give notice of,  convene,  and hold a
meeting of the CC/USA  Shareholders as promptly as practicable,  to consider and
vote upon the adoption and approval of this Agreement (as a plan of merger under
Section 251 of the GCL),  the Merger,  the  approval of an  amendment to Article
Fourth,  



                                      F-32
<PAGE>
Section  C.4.f.  of  CC/USA's  Certificate  of  Incorporation,   and  the  other
transactions  contemplated  by this  Agreement  to the extent  such  approval is
required by the GCL and  CC/USA's  Certificate  of  Incorporation.  CC/USA shall
recommend to the CC/USA Shareholders that they vote their CC/USA Shares in favor
of this  Agreement,  the  Merger,  the  amendment  to  CC/USA's  Certificate  of
Incorporation,  and such other transactions and shall use its reasonable efforts
to secure the vote of shareholders  required by the GCL and CC/USA's Certificate
of Incorporation to approve such matters and to effect such transactions. By the
Voting  Agreement  dated  and  executed  as  of  the  date  hereof,  the  CC/USA
Shareholders  parties thereto who  collectively  hold in excess of fifty percent
(50%) of the voting  shares of CC/USA have agreed to vote, or cause to be voted,
all of the shares of capital stock of CC/USA owned by such shareholders in favor
of this  Agreement,  the  Merger,  the  amendment  to  CC/USA's  Certificate  of
Incorporation, and the other transactions contemplated by this Agreement.

          SECTION VI.12.  Affiliate Letters. The Company shall promptly identify
                          ------------------
to the Parent all  officers and  directors of the Company and any other  persons
who are  "affiliates"  within the meaning of such term as used in Rule 145 under
the Securities Act ("Rule 145 Affiliates"), and the Company covenants to use its
reasonable  efforts  to provide to the  Parent  undertakings  from such  persons
("Affiliate  Letters") to the effect that no  disposition  of CUC Common  Shares
received in the Merger will be made by such persons except within the limits and
in accordance  with the applicable  provisions of the Securities Act, as amended
from time to time,  or except in a  transaction  which,  in the opinion of legal
counsel  satisfactory  to the  Parent,  is exempt  from  registration  under the
Securities Act.

          SECTION VI.13. No Solicitation.  Neither the Company nor any of its
                         ----------------
officers, directors,  representatives,  or agents shall, directly or indirectly,
knowingly encourage, solicit, initiate, or participate in any way in discussions
or negotiations with, or knowingly provide any confidential  information to, any
Person or group (other than the Parent or any  affiliate or  association  of the
Parent and their respective directors, officers, employees, representatives, and
agents)  concerning any merger of the Company,  the sale of any substantial part
of the  assets  of the  Company,  any sale of  shares  of  capital  stock of the
Company, or any similar transaction  involving the Company;  provided,  however,
                                                             ---------  -------
that  nothing  contained  in this  Section  6.13  shall  prohibit  the  Board of
Directors  of  the  Company  from  (i)  making  any  disclosure  to  the  CC/USA
shareholders  that,  in the  judgment of the Board of  Directors of the Company,
with the written advice of outside  counsel,  may be required  under  applicable
law,  (ii)  responding  to any  unsolicited  proposal or inquiry by advising the
Person  making such  proposal or inquiry of the terms of this Section  6.13,  or
(iii) prior to the meeting of CC/USA Shareholders  contemplated by Section 6.11,
furnishing  information to any person or entity that makes an  unsolicited  bona
fide  offer  to  acquire  CC/USA  pursuant  to a  merger,  consolidation,  share
exchange,  purchase of substantially  all of the assets,  or otherwise,  if, and
only to the extent  that in the  judgment of the board of  directors  of CC/USA,
with written advice of outside counsel, such action is required for the board of
directors to comply with its fiduciary duties to the CC/USA  Shareholders  under
applicable  laws.  The Company will promptly  communicate to the Parent the fact
that it has




                                      F-33
<PAGE>

received any proposal or inquiry in respect of any such  transaction  and of any
such  information  requested from it or of any such  negotiations or discussions
being sought to be initiated with the Company.

          SECTION VI.14.  Access to  Information.  The  Company  shall  allow
                          -----------------------
the  Parent  and  its  authorized   employees,   representatives  and  designees
(collectively,  the "Representatives")  reasonable access during normal business
hours to all of CC/USA's and Dial's  properties and records  (including  without
limitation  all  supporting  workpapers  of its  independent  auditors  for  the
Company's financial  statements),  officers,  employees,  counsel,  auditors and
investment   bankers   and  shall   make   available   to  the  Parent  and  the
Representatives  such  information  concerning  the  Company's  affairs  and the
Business as the Parent may reasonably request.

          SECTION VI.15.  Further  Assurances.  Each of the  parties  hereto 
                          --------------------
shall execute such documents and other instruments and take such further actions
as may be reasonably  required or desirable to carry out the  provisions  hereof
and consummate the transactions  contemplated hereby. Upon the terms and subject
to the  conditions  hereof,  each of the parties hereto shall use its respective
reasonable  efforts  to (i) take or cause to be taken all  actions  and to do or
cause to be done all other things  necessary,  proper or advisable to consummate
and make effective as promptly as practicable the  transactions  contemplated by
this  Agreement  and (ii)  obtain  in a timely  manner  all  necessary  waivers,
consents and approvals and to effect all necessary registrations and filings.

                                  ARTICLE VII.

                       ADDITIONAL COVENANTS OF THE PARTIES
                       -----------------------------------

          SECTION VII.1.  Registration Statement.   
                          -----------------------
         (a) Parent  shall use all  reasonable  efforts to file with the SEC, as
soon  as  reasonably  practicable  after  the  Effective  Time,  a  Registration
Statement  on Form S-3 with  respect to the sale by the  Persons  receiving  CUC
Common Shares in connection with the Merger,  including CUC Common Shares issued
pursuant to the Contingent Payment Agreement (the "Registration Statement"), and
shall use all reasonable  efforts to have the  Registration  Statement  declared
effective by the SEC as soon as reasonably practicable after the Effective Time.
Parent agrees to use its reasonable  and  commercially  prudent  efforts to keep
such Registration  Statement continuously effective until the earlier of (i) the
date on which all of the securities covered by such Registration  Statement have
been sold or (ii) the date on which  none of the  Persons  receiving  CUC Common
Shares in connection  with the Merger is required,  with respect to their resale
of any such  securities,  to deliver a Prospectus  under the Securities Act, any
rules and regulations  thereunder or pertinent  interpretations  of the staff of
the  SEC.  Parent  further  agrees,  if  necessary,  to use its  reasonable  and
commercially  prudent  efforts to timely  supplement or amend such  Registration
Statement,  if required by the rules,  regulations  or  instructions  applicable



                                      F-34
<PAGE>
thereto or by the  Securities  Act or by any rules and  regulations  thereunder;
provided  that,  Parent  reserves the right in its sole  discretion,  subject to
applicable  law and stock  exchange  rules,  to  determine  whether  and when to
disclose any material development not specifically pertaining to the Merger, the
Persons  receiving CUC Common Shares in connection with the Merger or the resale
by any such Person of any such  securities.  Parent agrees to make  available to
the Persons  receiving CUC Common Shares in connection with the Merger copies of
such  Registration  Statement,  the  prospectus  therein and any  supplement  or
amendment to either, promptly upon reasonable request from any such Person.

         (b) No Person receiving CUC Common Shares in connection with the Merger
shall rely on such Registration  Statement or deliver the prospectus therein for
any resale of CUC Common Shares  without first  inquiring of Parent's  corporate
secretary,  who upon such  inquiry  shall  promptly  notify  such Person and, if
requested  by such  Person,  confirm  such advice in writing  (i)  whether  such
Registration  Statement has become  effective  and any necessary  post-effective
amendment or supplement to such Registration Statement or the prospectus therein
has become effective,  (ii) of any request by the SEC for additional information
after such Registration Statement has become effective, (iii) of the issuance by
the SEC of any stop order  suspending  the  effectiveness  of such  Registration
Statement or the initiation of any  proceeding for that purpose,  or (iv) of the
happening of any event (though  Parent shall have no obligation to disclose such
event) during the period such  Registration  Statement is effective  which makes
any statement  made in such  Registration  Statement or the  prospectus  therein
untrue in any  material  respect or which  requires the making of any changes in
such Registration  Statement or prospectus therein so that, as of such date, the
statements  therein are not  misleading and do not omit to state a material fact
required to be stated  therein or  necessary to make the  statements  therein no
misleading.  Any such advice shall include any instruction to suspend the use of
such  Registration  Statement  or the  prospectus  therein  until any  requisite
changes  thereto have been made by Parent or are  determined by Parent not to be
required.

         (c)  Parent  may  require  any  holder of  securities  covered  by such
Registration  Statement to furnish Parent such information regarding such holder
and its sale of such  securities  as  Parent  may from  time to time  reasonably
request. Each holder of such securities agrees by acquisition of such securities
that,  upon  receipt of any notice from Parent of the  happening of any event of
the kind  described  in clauses  (ii),  (iii) or (iv) of the first  sentence  in
Section 7.1(b) above, such holder will forthwith discontinue  disposition of any
securities  pursuant to such Registration  Statement until such holder's receipt
of the copies of any supplemented or amended prospectus contemplated by Sections
7.1(a) and (b) above or unless and until otherwise  instructed by Parent that no
such supplement or amendment is required.  If so directed by Parent, each holder
will deliver to Parent all copies, other than permanent file copies then in such
holder's  possession,  of any prospectus  covering such  securities  that Parent
determines is no longer current.

                                  ARTICLE VIII.
                                     

                                      F-35
<PAGE>                      

                   CONDITIONS TO THE OBLIGATIONS OF THE PARENT
                   -------------------------------------------

         The   obligations  of  the  Parent  to  consummate   the   transactions
contemplated by this Agreement will be subject to the satisfaction, on or before
the Closing Date, of each of the following  conditions  unless waived in writing
by the Parent:

          SECTION VIII.1.  Representations  and Warranties;  Performance.  All 
                           ----------------------------------------------
representations  and  warranties  made by the Company in this  Agreement will be
true and correct in all material  respects on the Closing Date as though made on
the Closing Date, except for changes  contemplated by this Agreement and without
giving  effect  to any  Disclosure  Schedule  Update.  The  Company  shall  have
performed and complied in all material respects with all arrangements, covenants
and  conditions  required by this Agreement to be performed and complied with by
it prior to the  Closing  Date.  The  Company  shall  have so  certified  to the
foregoing in writing to the Parent as of the Closing Date.

          SECTION VIII.2. Authorizations, Approvals and Consents. All
                          ---------------------------------------
authorizations,  approvals  or  consents of any and all  Governmental  Bodies or
other  Persons  required  to be  obtained  by  the  Company  to  consummate  the
transactions contemplated by this Agreement which, either individually or in the
aggregate,  if  not  obtained,  would  have a  material  adverse  effect  on the
Business,  including  without  limitation,  the  authorizations,  approvals,  or
consents  listed on Schedule  3.5,  shall have been validly  obtained and copies
thereof shall have been delivered to the Parent.

          SECTION VIII.3.  No Proceeding or Litigation.  No action,  suit or
                           ----------------------------
proceeding  before  any court or any other  Governmental  Body  shall  have been
commenced or threatened,  and no investigation  by any  Governmental  Body shall
have been threatened, against any of the parties to this Agreement or any of the
principals, officers or directors of any of them seeking to restrain, prevent or
change the  transactions  contemplated  hereby or  questioning  the  validity or
legality of any of such  transactions  or seeking damages in connection with any
of such  transactions.  In  addition,  the waiting  period  under the  Antitrust
Improvements Act shall have expired or been terminated.

          SECTION VIII.4.  Other  Documents.  The  Company  shall have  
                           ----------------
furnished  or caused to be furnished  to the Parent the  documents  set forth in
Section 10.2 and such other  documents  and  certificates  as may be  reasonably
requested by the Parent.




                                      F-36
<PAGE>
          SECTION VIII.5.  Adverse  Change.  Between the date hereof and the 
                           ----------------
Closing Date, there shall have been (a) no material adverse change in the assets
and properties of the Company, its business, operations, liabilities, profits or
financial condition, (b) no material damage to Company's assets or properties by
fire, flood, casualty, act of God or the public enemy or other cause, and (c) no
material  adverse federal or state  legislative or regulatory  change  affecting
CC/USA's  or Dial's  business  or  operations;  and the  Company  shall  have so
certified to the Company on the Closing Date.

          SECTION VIII.6. Opinion of Counsel. Parent shall have received written
                          -------------------
opinions from the Company's  counsel and the Company's  communications  counsel,
addressed to the Parent,  dated as of the Closing  Date,  in form and  substance
reasonably  satisfactory  to Parent and its counsel,  to the effect set forth in
Exhibits E-1 and E-2, respectively.


          SECTION VIII.7.  Corporate  Action.  The Company shall have taken all
                           ------------------
corporate  action  necessary  to approve the  transactions  contemplated  by the
Agreement,  the CC/USA Shareholders shall have duly approved the Merger, and the
amendment  to the  Certificate  of  Incorporation  and the  Company  shall  have
furnished  Parent with copies of resolutions,  adopted by the Board of Directors
of the Company and the CC/USA Shareholders and certified by the secretary of the
Company as of the Closing Date, in form and substance reasonably satisfactory to
counsel for Parent, in connection with such transactions.

          SECTION VIII.8.  Affiliate  Letters.  Each Rule 145  Affiliate  shall 
                           -------------------
have  executed  and  delivered  to the  Parent an  Affiliate  Letter in form and
substance reasonably  satisfactory to the Parent and its counsel,  together with
such other documents and  instruments the Parent may reasonably  request related
to compliance with the Securities Act.

          SECTION VIII.9. Dissenting Shareholders.  In the event any of the 
                          ------------------------
shareholders  of CC/USA  exercise  dissenters'  rights  which shall  entitle the
shareholder  to an appraisal of the fair value of the CC/USA Shares held by such
shareholder,  as  contemplated  by Section 2.6 of this Agreement and pursuant to
Section 262 of the GCL, the number of CC/USA  Shares  subject to such  appraisal
shall not exceed five percent of the total of all of the CC/USA Shares.

          SECTION VIII.10. Stock Options; Shareholder Agreements. The Company 
                           --------------------------------------
shall have  delivered  to the Parent  evidence  reasonably  satisfactory  to the
Parent that (i) all CC/USA stock options and convertible  securities  shall have
been  exercised,  converted or cancelled as of the Closing  Date;  (ii) all Dial
stock options shall have been exchanged for cash, or shall have been  forfeited,
such  that  CC/USA  owns 100  percent  of the  capital  stock of Dial on a fully
diluted  basis  immediately  prior to the  Effective  Time;  and (iii) the Stock
Purchase  Agreement  described  in item 2 on  Schedule  3.2(b)  shall  have been
terminated and be of no further force or effect as of the Closing Date.




                                      F-37
<PAGE>
          SECTION VIII.11.  Third Party Debt.  The Company  shall have  
                            -----------------
obtained all consents from First Midwest,  INS and all other third party lenders
required to permit the consummation of the transactions contemplated hereby and,
if the  indebtedness  owed by the Company to First Midwest is to be satisfied in
full at or  immediately  after the Effective  Time,  then the Company shall have
delivered to the Parent  satisfactory  evidence  that all Liens of First Midwest
affecting  or  encumbering  the  assets or  properties  of the  Company  will be
terminated or released upon such satisfaction.

          SECTION VIII.12. Securities Law Compliance.  Parent and its securities
                           --------------------------
law counsel shall be reasonably  satisfied  that the offer and sale by Parent of
Parent  securities  pursuant  to this  Agreement  were and are  eligible  for an
exemption from the registration  requirements of Section 5 of the Securities Act
pursuant to Rule 506  promulgated  by the SEC  pursuant to the  Securities  Act,
including by means of (i) receipt of properly  completed  Purchaser  Preliminary
Questionnaires  from  substantially  all of the  Persons  who are to receive CUC
Common  Shares  pursuant to the Merger to confirm that there are no more than 35
Unaccredited Shareholders, it being understood that each such Person who has not
returned a properly completed  Purchaser  Questionnaire shall be deemed to be an
Unaccredited  Shareholder,  (ii) with respect to each Unaccredited  Shareholder,
receipt of such  information,  which may be in the form of a properly  completed
Purchaser  Questionnaire or in such other form, as may be reasonably required by
the Parent  and its  securities  counsel  in order for the Parent to  reasonably
believe,  immediately  prior  to the  Effective  Time,  that  each  Unaccredited
Shareholder,  either  alone or with his  purchaser  representative(s),  has such
knowledge and experience in financial and business matters that he is capable of
evaluating  the merits  and risks of the  prospective  investment  in CUC Common
Shares,  and (iii) the  taking  of such  other  actions  as may be  required  by
Regulation D promulgated by the SEC under the Securities Act.

          SECTION VIII.13. CC/USA Shareholders' Representative.  Parent shall
                           ------------------------------------
have  received a true and complete  copy of an agreement  entered into among the
CC/USA Shareholders and the CC/USA Shareholders' Representative,  fully executed
by  Persons  who  are to  receive  substantially  all of the CUC  Common  Shares
pursuant  to  the  Merger  and  otherwise  in  form  and  substance   reasonably
satisfactory to the Parent, authorizing the CC/USA Shareholders'  Representative
to act on behalf of the CC/USA  Shareholders  in regard to matters arising under
the Contingent  Payment  Agreement,  as  contemplated  by Section 3.12(d) of the
Contingent Payment Agreement.
                                   ARTICLE IX.

                  CONDITIONS TO THE OBLIGATIONS OF THE COMPANY
                  --------------------------------------------



                                      F-38
<PAGE>

         The   obligations  of  the  Company  to  consummate  the   transactions
contemplated  by this  Agreement  shall be  subject to the  satisfaction,  on or
before the Closing Date, of each of the  following  conditions  unless waived in
writing by the Company:

          SECTION IX.1.  Representations  and Warranties;  Performance.  All  
                         ----------------------------------------------
representations  and  warranties  made by the Parent and Mergeco herein shall be
true and correct in all material  respects on the Closing Date as though made on
the Closing Date and the Parent and Mergeco shall have performed and complied in
all material respects with all agreements,  covenants and conditions required by
this  Agreement to be performed  and complied  with by them prior to the Closing
Date and the Parent shall have so certified to the Company on the Closing Date.

          SECTION IX.2. Authorizations,  Approvals and Consents. All 
                        ----------------------------------------
authorizations,  approvals  and consents of any and all  Governmental  Bodies or
other  Persons  required  to  be  obtained  by  the  Parent  to  consummate  the
transactions contemplated by this Agreement shall have been validly obtained and
copies thereof shall have been delivered to the Company.

          SECTION IX.3. No  Proceeding or  Litigation.  No action,  suit or 
                        ------------------------------
proceeding  before  any court or any other  Governmental  Body  shall  have been
commenced or threatened,  and no investigation  by any  Governmental  Body shall
have been threatened, against any of the parties to this Agreement or any of the
principals, officers or directors of any of them seeking to restrain, prevent or
change the  transactions  contemplated  hereby or  questioning  the  validity or
legality of any of such  transactions  or seeking damages in connection with any
of such  transactions.  In  addition,  the waiting  period  under the  Antitrust
Improvement Act shall have expired or been terminated.

          SECTION IX.4. Adverse Change.  Between the date hereof and the Closing
                        ---------------
Date,  there  shall have been (a) no material  adverse  change in the assets and
properties  of  Parent,  its  business,  operations,   liabilities,  profits  or
financial condition,  (b) no material damage to Parent's assets or properties by
fire, flood, casualty, act of God or the public enemy or other cause, and (c) no
material adverse federal or state legislative or regulatory change affecting the
Parent's  business or operations;  and the Parent shall have so certified to the
Company on the Closing Date.

          SECTION IX.5.  Corporate Action.  Parent shall have taken all
                         -----------------
corporate  action  necessary to approve the  transactions  contemplated  by this
Agreement,   and  Parent  shall  have  furnished  the  Company  with  copies  of
resolutions,  adopted by the Board of Directors and, if necessary,  Shareholders
of Parent and  certified by the  secretary of Parent as of the Closing  Date, in
form and substance reasonably satisfactory to counsel for Company, in connection
with such transactions.





                                      F-39
<PAGE>
          SECTION IX.6.  Other  Documents.  The Parent shall have  furnished  
                         -----------------
the Company  with the  documents  set forth in Section  10.3 and such other
documents and certificates as may be reasonably requested by the Company .

          SECTION IX.7.  Employment Letters.  Each of Messrs.  Robertson, 
                         -------------------
Fraser and Ivesdal shall have received from Parent letters confirming their
respective employment on the terms set forth on Exhibit F.

          SECTION IX.8.  Incentive  Stock  Options.  The Parent  shall have 
                         --------------------------
delivered  to the key  employees  of the Company  listed on  Schedule  9.8 stock
option  agreements  duly executed by the Parent pursuant to which such employees
shall become  entitled,  effective as of the Closing Time, to receive  qualified
incentive  stock  options for the number of shares of Parent 's common stock set
forth opposite such person's name on Schedule 9.8.

          SECTION IX.9.  Opinion.  The Company shall have received a written 
                         --------
opinion  from  Parent's  counsel,  addressed  to the Company and dated as of the
Closing Date, in form and substance  reasonably  satisfactory to the Company, to
the effect set forth in Exhibit G.

          SECTION 9.10 Resale Registration Statement.  The Company shall be 
                        ------------------------------
reasonably  satisfied that the Registration  Statement will be filed by the
Parent as soon as practicable after the Effective Time and will become effective
within a reasonable period of time after the Effective Time.


                                   ARTICLE X.

                                    CLOSING
                                    -------

          SECTION X.1. Closing.  Unless this Agreement shall have been 
                       --------
terminated pursuant to the provisions of Article XI hereof, the Closing shall be
held as soon as the conditions to Closing set forth in Articles VIII and IX have
been satisfied,  but in no event later than December 31, 1996 ("Closing  Date"),
at 11:00 a.m. at the offices of Shefsky  Froelich & Devine Ltd., Suite 2500, 444
North Michigan Avenue, Chicago, Illinois 60611.

          SECTION X.2.  Delivery of Documents by the  Company.  The Company 
                        --------------------------------------
agrees to execute and  deliver,  or cause to be executed and  delivered,  to the
Parent at the Closing, the following:




                                      F-40
<PAGE>
         (a)      All of the instruments and documents required to be delivered 
under Article VIII;

         (b)      Written resignations of all officers and directors of CC/USA 
and Dial effective as of the Closing Date;

         (c)      All minute books, stock record books and other corporate 
records relating to CC/USA and Dial;

         (d)      The Contingent Payment Agreement; and

         (e)      Such other documents as the Parent may reasonably request.

          SECTION X.3.  Delivery  of  Documents  by the Parent.  The Parent  
                        ---------------------------------------
agrees to execute and  deliver,  or cause to be executed and  delivered,  at the
Closing, the following:

         (a)      The Contingent Payment Agreement;

         (b)      All of the instruments and documents required to be delivered
 under Article IX; and

         (c)      Such other documents as the Company may reasonably request.

          SECTION X.4. Filing of Certificate of Merger.  Concurrent with the
                       --------------------------------
exchange  of  documents  referred  to in this  Article  X,  and  subject  to the
conditions set forth herein,  Parent,  Mergeco and the Company hereby  authorize
the filing of the  Certificate of Merger in the office of the Secretary of State
of Delaware.
                                   ARTICLE XI.

                            TERMINATION AND REMEDIES
                            ------------------------

          SECTION XI.1.  Methods of Termination.  This Agreement may be 
                         -----------------------
terminated prior to the Closing Date under the following circumstances:

         (a)      by mutual consent of the Company and the Parent; or

         (b) by the  Parent by giving  written  notice  to the  Company,  if (i)
subject  to  the  provisions  of  Section  11.2,   there  has  been  a  material
misrepresentation,  breach of  covenant or breach of warranty on the part of the
Company  in its  representations,  warranties  and  covenants  set forth in this
Agreement,  it being  understood that the Company shall not be in breach of this



                                      F-41
<PAGE>
Agreement if it is unable to make the  representations  and warranties set forth
in Article III in all material respects on the Closing Date due to the existence
or happening of any fact,  event or occurrence  that arose or occurred after the
execution  hereof  and which has been  properly  disclosed  to the Parent in any
Disclosure  Schedule Update pursuant to Section 6.7, (ii) the Board of Directors
of CC/USA shall not  recommend to the CC/USA  Shareholders  the approval of this
Agreement,  or shall  withdraw or modify in an manner  adverse to the Parent its
approval or  recommendation  of the transactions  contemplated  hereby, or shall
take any  other  action  to  facilitate  any  other  transaction  or  series  of
transactions  that,  if  consummated,  would  impair  the  Parent's  ability  to
consummate  the  transactions  contemplated  hereby,  or (iii)  more than  fifty
percent  (50%) of the  CC/USA  Shareholders  shall  fail to vote in favor of (or
shall  have  rescinded  a vote in favor of) this  Agreement,  the  Merger or the
amendment  to  Article  Fourth,   Section  C.4.f.  of  CC/USA's  Certificate  of
Incorporation; or

         (c) by the  Company  by giving  written  notice to the  Parent,  if (i)
subject  to  the  provisions  of  Section  11.2,   there  has  been  a  material
misrepresentation,  breach of  covenant or breach of warranty on the part of the
Parent or Mergeco in their  representations,  warranties and covenants set forth
in this  Agreement,  or  (ii)  more  than  fifty  percent  (50%)  of the  CC/USA
Shareholders  shall fail to vote in favor of (or shall have  rescinded a vote in
favor of) this Agreement, the Merger or the amendment to Article Fourth, Section
C.4.f. CC/USA's Certificate of Incorporation; or

         (d) by either  party if the Closing has not  occurred for any reason by
December 31, 1996, provided that such terminating party is not then in breach of
this Agreement.  For purposes of this Article XI, a party shall not be deemed to
be "in breach of this Agreement" if a  representation  or warranty when made was
materially true and accurate,  and subsequently becomes inaccurate,  except as a
result of a party's willful and intentional breach of its obligations hereunder.

          SECTION XI.2.  Opportunity to Cure.  Notwithstanding  anything  
                         --------------------
contained  herein to the  contrary,  neither the  Company  nor the Parent  shall
terminate  this Agreement  under Section  11.1(b)(i) or (c)(i) unless such party
shall have first given the other party  notice of its intent to  terminate  this
Agreement  setting forth the nature of the condition to the terminating  party's
obligation  to close which  remains  unsatisfied  and the other party shall have
failed to satisfy  such  condition  within  ten (10) days after  receipt of such
notice;  provided  that if such  condition  is of a  nature  that it  cannot  be
         --------
reasonably satisfied within such ten (10) day period, then, if the defaulting or
breaching party shall have commenced an attempt to satisfy such condition within
such ten (10) day period, the period to satisfy such condition shall be extended
until the  earlier of the date which is thirty  (30) days after  receipt of such
notice,  or such  date as the  defaulting  or  breaching  party  has  failed  to
diligently  and in good faith  continue  its efforts to satisfy its  unsatisfied
conditions.



                                      F-42
<PAGE>
          SECTION XI.3.  Procedure Upon Termination.  In the event of 
                         ---------------------------
termination pursuant to Section 11.1:

         (a) each party will  return all  documents  and other  material  of the
other  party  relating  to the  transactions  contemplated  hereby,  whether  so
obtained before or after the execution hereof, to the party furnishing the same;

         (b) all  information  received by any party  hereto with respect to the
business of any other party (other than information  which is a matter of public
knowledge  or which has  heretofore  been or is a matter of public  knowledge or
which has  heretofore  been or is  hereafter  published in any  publication  for
public  distribution or filed as public  information with any Governmental Body)
shall  not at any time be used  for the  advantage  of,  or  disclosed  to third
Persons  by,  such  party  to  the  detriment  of  the  party   furnishing  such
information; and

         (c) no party hereto shall have any  liability or further  obligation to
any other party to this Agreement, except as provided in Section 11.4 or Article
XII.
          SECTION XI.4.  Remedies.  Any party  terminating  this  Agreement 
                         --------
pursuant to Section 11.1(b)(i) or (c)(i) shall have the right to sue for damages
up to $250,000 and all reasonable  out-of-pocket costs and expenses sustained by
the  nondefaulting  party. If the Parent  terminates this Agreement  pursuant to
Section  11.1(b)(ii)  or  (iii)  or if the  Company  terminates  this  Agreement
pursuant to Section  11.1(c)(ii),  then CC/USA shall pay Parent $250,000 by wire
transfer within ten (10) business days of such termination.

          SECTION 11.5.  Right to  Specific  Performance.  Each  party  
                         ------------------------------- 
acknowledges that the unique nature of the transactions to be consummated 
hereunder pursuant  to this  Agreement  renders  money  damages aninadequate 
remedy for the breach by each  party of its  obligations  under this Agreement, 
and the parties agree that in the event of such breach,  the parties will upon 
proper action instituted by either of them, be entitled to a decree of
specific performance of this Agreement.

                                  ARTICLE XII.

                             POST-CLOSING LIABILITY
                             ----------------------
 
         SECTION 12.1 Representations and Warranties of Parent. In the event the
                      ----------------------------------------
Merger  is  consummated,  Parent  and  Mergeco  shall be  liable  to the  CC/USA
Shareholders  for any breach of any  warranty  or  representation  contained  in
Articles  IV and V  hereof  and,  with  respect  to the  information  concerning
Citizens  which is  furnished  by Citizens to CC/USA for  inclusion in the proxy
statement to the CC/USA  Shareholders  to be prepared by CC/USA,  for any untrue
statement of a material fact or any omission to state a material fact concerning
Citizens  which is required to be stated  therein or which is  necessary to make
the  statements  made  by  Citizens 



                                      F-43

<PAGE>
therein not  misleading  in light of the  circumstances  in which they are made,
only to the  extent,  if any,  that  Parent  would be  liable  under  applicable
securities  laws  irrespective  of the terms and  conditions of this  Agreement,
provided  that no claims may be made against the Parent from and after the first
anniversary of the Closing Date.

          SECTION XII.1.   Termination   of  Company's   Representations   and 
                           ---------------------------------------------------
Warranties.  The  representations  and  warranties  of the Company  contained in
- -----------
Article III shall  expire,  lapse and be of no further  force or effect from and
after the Effective Time, and after such time, the Surviving  Corporation  shall
have no liability  of any nature  (including  liability to indemnify  Parent) on
account of the breach of any such representation or warranty.
<PAGE>

                                  ARTICLE XIII.

                            MISCELLANEOUS PROVISIONS
                            -------------------------

          SECTION XIII.1.  Amendment and  Modification.  This Agreement may be
                           ----------------------------
amended,  modified  and  supplemented  only by written  agreement of the parties
hereto.

          SECTION XIII.2.  Waiver of  Compliance,  Consents.  Any failure of the
                           ---------------------------------
parties to comply with any obligation,  covenant,  agreement or condition herein
may be waived in writing by the  parties,  or by their  respective  officers  or
representatives  thereunto duly  authorized but such waiver or failure to insist
upon strict  compliance with such obligation,  covenant,  agreement or condition
shall not operate as a waiver of, or estoppel with respect to, any subsequent or
other  failure.  Whenever this  Agreement  requires or permits  consent by or on
behalf of any party  hereto,  such consent shall be given in writing in a manner
consistent with the requirements for a waiver of compliance as set forth in this
Section 13.2.

          SECTION XIII.3. Expenses.  Subject to the provision of Section 11.4, 
                          ---------
each party will pay its own legal and other  expenses  incurred by it, or on its
behalf, in connection with the negotiation and preparation of this Agreement and
the  transactions  contemplated  herein  whether  or not such  transactions  are
completed or this Agreement is terminated.

          SECTION XIII.4.  Investigations.  The respective  representations  and
                           ---------------
warranties  of the  parties  contained  herein or in any  certificates  or other
documents  delivered  prior to or at the Closing  shall not be deemed  waived or
otherwise affected by any investigation made by any party hereto.

          SECTION XIII.5.  Headings.  The article and section  headings
                           ---------
contained in this Agreement are for reference purposes only and shall not affect
in any way the meaning or interpretation of this Agreement.



                                      F-44
<PAGE>

          SECTION XIII.6.  Notices.  All  notices,  requests,  demands  and  
                           --------
other  communications  required or permitted to be given  hereunder  shall be in
writing  and  shall  be  deemed  to  have  been  given  as  follows:  on the day
established  by the  sender  as having  been  delivered  personally;  on the day
delivered by a private courier as established by the sender by evidence obtained
from the courier;  or on the third (3rd) day after the date mailed, by certified
or  registered  mail,   return  receipt   requested,   postage   prepaid.   Such
communications, to be valid, must be addressed as follows:

         (a)      If to the Company:

                  c/o Ken Robertson
                  Conference Call USA, Inc.
                  855 South Federal Highway
                  Suite 206
                  Boca Raton, Florida  33432

                  with a copy to:

                  Shefsky Froelich & Devine Ltd.
                  444 North Michigan Avenue
                  Chicago, Illinois 60611
                  Attention: Mitchell D. Goldsmith

         (b)      If to the Parent :

                  Citizens Utilities Company
                  High Ridge Park
                  Stamford, Connecticut  06905
                  Attention:  Donald Weinstein



                                      F-45
<PAGE>

                  With a copy to:

                  Citizens Utilities Company
                  High Ridge Park
                  Stamford, CT  06905
                  Attention:  L. Russell Mitten, II, Esq.

                  Fleischman and Walsh, L.L.P.
                  1400 Sixteenth Street, N.W.
                  Washington, D.C.  20036
                  Attention:  Jeffry L. Hardin, Esq.

or to such  other  address  or to the  attention  of  person or  persons  as the
recipient  party has specified by prior written  notice to the sending party (or
in the case of counsel, to such other readily ascertainable  business address as
such counsel may hereafter maintain). If more than one method for sending notice
as set forth above is used,  the earliest  notice date  established as set forth
above shall control.

          SECTION XIII.7.  Assignment.  This Agreement and all of the 
                           ----------
provisions  hereof shall be binding upon and inure to the benefit of the parties
hereto and their respective  successors and permitted assigns,  but neither this
Agreement nor any of the rights,  interests or  obligations  hereunder  shall be
assigned by either party hereto  without the prior written  consent of the other
party.

          SECTION XIII.8.  Governing Law. This Agreement shall be governed by
                           --------------
the law of the State of Delaware as to all matters,  including,  but not limited
to, matters of validity, construction, effect and performance. The parties agree
that any  dispute  arising  in  connection  with  this  Agreement  may  first be
submitted  for  good  faith  resolution  by  a  form  of  mutually  agreed  upon
alternative dispute resolution.  Should the parties fail to agree upon a form of
alternative  dispute  resolution  or  should  such form of  alternative  dispute
resolution not be successful in resolving the dispute,  the parties  irrevocably
agree  that all  actions  arising  directly  or  indirectly  as a  result  or in
consequence of this Agreement,  shall be instituted and litigated only in courts
having situs in the State of Delaware and each of the parties hereby consents to
the exclusive jurisdiction and venue of any such court, and waives any objection
based on forum nonconveniens. Each of the parties hereby waives personal service
         -------------------
of any and all  process,  and  consents  that all such service of process may be
made by certified mail, return receipt  requested,  directed to the party at the
address set forth in Section 13.6 in the manner provided by applicable  statute,
law, rule of court or otherwise.

          SECTION XIII.9.  Counterparts.  This Agreement may be executed in one
                           -------------
or more  counterparts,  each of which  shall be deemed an  original,  but all of
which together shall constitute one and the same instrument.




                                      F-46
<PAGE>
          SECTION XIII.10.  No Third  Party  Beneficiaries.  This  Agreement
                            -------------------------------
shall not confer any rights on any Persons  other than the CC/USA  Shareholders'
Representative and the parties to this Agreement as provided herein.

          SECTION XIII.11.  Severability. In the event that any particular
                            -------------
provision or provisions of this Agreement  shall for any reason be determined to
be  unenforceable,  or in violation of any law,  government order or regulation,
such  unenforceability or violation shall not affect the remaining provisions of
this Agreement which shall continue in full force and effect and be binding upon
the parties.

          SECTION XIII.12.  Disclaimer  Regarding  Projections.  In  connection
                            -----------------------------------
with the Parent's  investigation  of the Company,  the Parent may have  received
from  the  Company  certain   projections  and  other   forecasts.   The  Parent
acknowledges  that there are  uncertainties  inherent in attempting to make such
projections  and  other  forecasts,  that  the  Parent  is  familiar  with  such
uncertainties,  that the Parent is taking full responsibility for making its own
evaluation of the adequacy and accuracy of all  projections  and other forecasts
so furnished to it, and that the Parent shall have no claim  against the Company
with  respect  thereto.  Accordingly,  the Company  makes no  representation  or
warranty with respect to such projections and other forecasts.

          SECTION XIII.13.  Announcements.  The  Parent  and the  Company  agree
                            -------------
that except in accordance with applicable law or the rules of any stock exchange
on which the  shares of the  Parent  are  traded,  neither  will make any public
announcement  concerning the  consummation of the  transactions  provided herein
without first obtaining the written consent of the other.

          SECTION XIII.14. Entire Agreement.  This Agreement (including the 
                           -----------------
Schedules and Exhibits  attached  hereto) and the agreements  referred to herein
contain  the  entire   agreement   between  the  parties  with  respect  to  the
transactions   contemplated   hereby,   and  supersede  all  written  or  verbal
negotiations,  representations,   warranties,  commitments,  offers,  bids,  bid
solicitations,  and other  understandings  prior to the date hereof  between the
Parent and the Company. There are no agreements,  covenants,  representations or
warranties with respect to the transactions contemplated hereby other than those
expressly set forth herein.

         IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be
executed as of the day and year first written above.

                                        CITIZENS UTILITIES COMPANY:


                                         By:____________________________________
                                                           Name:
   

                                      F-47
<PAGE>

                                                          Its:


                                        CONFERENCE-CALL USA, INC.


                                         By:____________________________________
                                                           Name:
                                                           Its:


                                        CITIZENS CONFERENCE CALL COMPANY


                                         By:____________________________________
                                                           Name:
                                                           Its:

                                      F-48




                                                                     Exhibit 2.2



                          CONTINGENT PAYMENT AGREEMENT

         THIS CONTINGENT PAYMENT AGREEMENT (the  "Agreement"),  is being entered
into this ____ day of  ________________  1996, by and among  Citizens  Utilities
Company,  a  Delaware  corporation  ("Parent"),  Conference-Call  USA,  Inc.,  a
Delaware corporation  ("CC/USA"),  and CC/USA  Representative,  Inc., a Delaware
corporation ("CC/USA Shareholders' Representative").

                                  R E C I T A L S
                                  - - - - - - - -

         A. Parent and CC/USA are parties to that certain  Agreement and Plan of
Merger  dated as of October  10, 1996 (the  "Merger  Agreement")  among  Parent,
CC/USA and Citizens Conference Call Company, a Delaware corporation ("Mergeco"),
pursuant to which Parent is acquiring all of the issued and  outstanding  shares
of capital stock of CC/USA;

         B.       Parent and  CC/USA  have  agreed to  accomplish  this 
transaction  through a reverse  triangular merger  whereby  Mergeco  will merge
with and into  CC/USA,  and CC/USA  will be the  surviving  corporation  (the
"Merger");

         C. In connection with the Merger,  the CC/USA  Shareholders (as defined
herein) will receive in exchange for their shares of CC/USA capital  stock,  (i)
shares of Series A Common  Stock of  Parent,  $0.25 par value  (the "CUC  Common
Shares"),   having  an  aggregate  value  of  $15,500,000  (subject  to  certain
adjustments),  and (ii) a  Contingent  Payment  Right (as  defined in the Merger
Agreement)  representing  the  right to  receive  CUC  Common  Shares  having an
aggregate value of up to $17,500,000 (the "Contingent  Purchase  Price"),  which
shares will accrue to the CC/USA  Shareholders  based upon whether CC/USA and/or
Dial Services, Ltd., a Delaware corporation ("Dial"),  achieve certain financial
results in future periods; and

         D. The  parties  hereto  desire to set forth in this  Agreement,  among
other things, the terms and conditions upon which the Contingent  Purchase Price
will accrue and be payable to the CC/USA Shareholders,  and certain restrictions
on CC/USA,  Dial and the Parent regarding the operation and management of CC/USA
and Dial during the earn-out periods.

                  NOW,  THEREFORE,  in  consideration  of the  foregoing and the
mutual covenants and agreements  hereinafter set forth, the parties hereby agree
as follows:
                                               
                                    ARTICLE I.

                                   DEFINITIONS
                                   -----------
<PAGE>

         SECTION  1.1.Definitions.  Capitalized terms used herein and
                      ------------
not  otherwise  defined  shall have the meanings  ascribed to them in the Merger
Agreement.  In addition,  the  following  terms have the  meanings  specified or
referred  to in this  Section  1.1 and shall be equally  applicable  to both the
singular and plural forms.                                                

         "Company" collectively refers to CC/USA, together with its wholly-owned
subsidiary, Dial.

         "CC/USA Shares" means,  collectively,  the CC/USA  Preferred Shares and
the CC/USA Common Shares.

         "CC/USA Shareholders" collectively refers to all of the shareholders of
CC/USA who have tendered their CC/USA Shares  pursuant to the Merger  Agreement,
and does not include  those  shareholders  who have  exercised  their  appraisal
rights  and  received  consideration  other  than as  provided  under the Merger
Agreement.

         "CC/USA  Common  Shares"  means all of the  shares  of common  stock of
CC/USA, $.0001 par value, outstanding immediately prior to the effective time of
the Merger.

         "CC/USA Preferred Shares" means all of the shares of Series A Preferred
Stock, $.01 par value, of CC/USA outstanding  immediately prior to the effective
time of the Merger.

         "Prime  Rate"  means the prime rate of interest as reported in The Wall
Street Journal from time to time.

         "Pre-Tax Earnings" means, with respect to CC/USA, CC/USA's income on an
unconsolidated  basis with Dial, and, with respect to Dial,  Dial's income on an
unconsolidated basis with CC/USA, each as used in preparing the Company's annual
audited consolidated  financial statements for a full calendar year or unaudited
consolidated  summary financial  statements for a partial calendar year, in each
case before  deduction  for any  federal,  state or local income  taxes,  all in
accordance with and as adjusted pursuant to the rules on Exhibit C.


                                   ARTICLE II.

                            CONTINGENT PAYMENT AMOUNT
                            -------------------------

         SECTION 2.1.  Contingent  Purchase  Price. In further  consideration  
                       ----------------------------
of their CC/USA Shares,  the CC/USA  Shareholders are receiving  pursuant to the
Merger  Agreement the right to receive up to an aggregate  additional  amount of
SEVENTEEN  MILLION  FIVE  HUNDRED  THOUSAND  DOLLARS  ($17,500,000)  (subject to
certain  adjustments  pursuant  to Sections  2.3 (e) and 2.10) (the  "Contingent
Purchase Price") to accrue to the CC/USA  Shareholders in the form of CUC Common
Shares based upon CC/USA and/or Dial  achieving 
 
                                      2
<PAGE>

certain  Financial  Targets (as defined herein) in each of the Earn-Out  Periods
(as defined herein), all as further provided in Section 2.2 below. The aggregate
number of CUC Common Shares deliverable to the CC/USA Shareholders in payment of
the accrued  Contingent  Purchase Price (the "Accrued Earn-Out Shares") shall be
calculated and payable as provided in Section 2.3 of this Agreement and shall be
subject to possible  holdback and  non-issuance  as provided in Sections 2.3 and
2.11 of this Agreement.

               SECTION 2.2. Accrual of Contingent Purchase Price.
                            -------------------------------------

         (a) Attached hereto as Exhibit A are projected  financial results (each
a "Financial  Target" and  collectively,  the  "Financial  Targets") for each of
CC/USA and Dial,  which  projections  show Pre-Tax Earnings for each company for
each Earn-Out  Period (as defined  below).  Portions of the Contingent  Purchase
Price shall accrue to the CC/USA Shareholders contingent upon the achievement by
CC/USA  and Dial,  individually,  of a certain  percentage  of their  respective
Financial  Targets  for  each  of the  following  periods  (each,  an  "Earn-Out
Period"):

         Period I        January 1, 1996 through December 31, 1996
         Period II       January 1, 997  through  December  31, 1997 
         Period III      January 1, 1998  through December 31, 1998
         Period IV       January 1, 1999 through December 31, 1999

         For purposes of  calculating  whether a Financial  Target has been met,
the  respective  financial  performances  of CC/USA and Dial shall be calculated
separately,  and not on a consolidated basis. The failure of one company to meet
a Financial Target shall not affect whether the other meets a Financial Target.

         (b) The  Contingent  Purchase  Price shall be divided into two baskets,
(i) one basket consisting of $14,500,000  ("Basket I") and (ii) the other basket
consisting of $3,000,000  ("Basket II" and together with Basket I,  collectively
referred to as the "Baskets" and  individually as a "Basket").  Each Basket will
be subdivided into two sub-baskets,  with (i) one sub-basket  relating to CC/USA
and being allocated  ninety percent (90%) of the total amount of such Basket and
(ii) the other sub-basket relating to Dial and being allocated ten percent (10%)
of the total amount of such Basket.

         (c) Each  sub-basket of Basket I will be further  subdivided  into four
separate  parts,  one for each of the four  Earn-Out  Periods,  which parts will
accrue based on the degree to which CC/USA or Dial, as the case may be,  achieve
the corresponding Financial Target. The maximum aggregate amount that can accrue
to the  CC/USA  Shareholders  with  respect to each part of each  sub-basket  of
Basket I for each  Earn-Out  Period  is as  follows  (each  such  amount  herein
referred to as a "Basket I Maximum Amount"):

                  (i)      CC/USA Basket I Maximum Amounts

                                       3
<PAGE>


                                            Period I -                 1,305,000
                                            Period II -                3,915,000
                                            Period III -               3,915,000
                                            Period IV -                3,915,000

                  (ii)     Dial Basket I Maximum Amounts

                                            Period I -                 145,000
                                            Period II -                435,000
                                            Period III -               435,000
                                            Period IV -                435,000


Subject  to the  catch-up  provisions  of  Section  2.2(e)  below,  each  of the
foregoing  Basket I Maximum  Amounts shall accrue to the CC/USA  Shareholders as
follows:

                  (1) No amount of a Basket I Maximum Amount shall accrue to the
         CC/USA  Shareholders  if CC/USA or Dial,  as the case may be,  fails to
         achieve at least  seventy  percent  (70%) of the  applicable  Financial
         Target corresponding to such Basket I Maximum Amount; and

                  (2) Seventy  percent (70%) of a Basket I Maximum  Amount shall
         accrue to the CC/USA  Shareholders  if CC/USA or Dial,  as the case may
         be, achieves  seventy percent (70%) of the applicable  Financial Target
         corresponding  to such  Basket  I  Maximum  Amount,  and  such  accrual
         percentage of the Basket I Maximum Amount shall increase  pro-rata,  up
         to  100%  of  the  Basket  I  Maximum  Amount,  as  the  percentage  of
         achievement of the applicable Financial Target increases.

         (d) With  respect to Basket II,  each  sub-basket  of Basket II will be
further subdivided into four separate parts, one for each Earn-Out Period, which
parts will accrue based on the degree to which  CC/USA or Dial,  as the case may
be, achieve the Financial  Target.  The maximum aggregate amount that can accrue
to the  CC/USA  Shareholders  with  respect to each part of each  sub-basket  of
Basket II for each  Earn-Out  Period is as  follows  (each  such  amount  herein
referred to as a "Basket II Maximum Amount"):

                  (i)      CC/USA Basket II Maximum Amounts

                                            Period I -                 $270,000
                                            Period II -                $810,000
                                            Period III -               $810,000
                                            Period IV -                $810,000

                  (ii)     Dial Basket II Maximum Amounts

                                       4
<PAGE>
                                            Period I -                 $30,000
                                            Period II -                $90,000
                                            Period III -               $90,000
                                            Period IV -                $90,000

Subject  to the  catch-up  provisions  of  Section  2.2(e)  below,  each  of the
foregoing  Basket II Maximum Amounts shall accrue to the CC/USA  Shareholders as
follows:

                  (1) No amount of a Basket II Maximum  Amount  shall  accrue to
         the CC/USA Shareholders if CC/USA or Dial, as the case may be, fails to
         achieve  in  excess of one  hundred  percent  (100%) of the  applicable
         Financial Target corresponding to such Basket II Maximum Amount; and

                  (2) One hundred  percent  (100%) of a Basket II Maximum Amount
         shall accrue to the CC/USA  Shareholders if CC/USA or Dial, as the case
         may  be,  achieves  one  hundred  and  twenty  percent  (120%)  of  the
         applicable  Financial  Target  corresponding  to such Basket II Maximum
         Amount,  and such accrual  percentage  of the Basket II Maximum  Amount
         shall  decrease  pro-rata down to nothing (0%) of the Basket II Maximum
         Amount,  as the percentage of  achievement of the applicable  Financial
         Target  decreases from 120% to 100% (i.e., a 5% decrease in the accrual
         percentage  of the  Basket II  Maximum  Amount  for each 1% drop in the
         percentage of achievement of the applicable  Financial Target from 120%
         to 100%).

         (e)  Notwithstanding  any of the foregoing to the  contrary,  it is the
parties' intent that the accruals of the Basket I Maximum Amounts and the Basket
II Maximum Amounts be calculated on a cumulative basis,  retroactively  applied.
Accordingly,  to the extent that Pre-Tax  Earnings of either  CC/USA or Dial, as
the case may be,  exceeds  100% of a  Financial  Target  relating  to a Basket I
Maximum  Amount in any Earn-Out  Period,  or exceeds 120% of a Financial  Target
relating  to a Basket II  Maximum  Amount in any  Earn-Out  Period  (an  "Excess
Earnings  Amount"),  such  Excess  Earnings  Amount  shall be  credited  towards
CC/USA's or Dial's  Pre-Tax  Earning in any prior  Earn-Out  Period in which the
full amount of any Basket I Maximum  Amount or Basket II Maximum  Amount was not
achieved  (a  "Shortfall").  Excess  Earnings  Amounts  shall be  applied to the
earliest  occurring  Shortfall until such Shortfall is extinguished  and then to
the next successive occurring Shortfall,  until such Excess Earnings Amounts are
used in full.  Any Excess  Earnings  Amounts shall only be applied to Shortfalls
relating to Earn-Out  Periods  occurring  prior to the Earn-Out  Period in which
such Excess  Earnings  Amount was  achieved,  and shall not be carried  forward.
After applying any Excess Earnings Amounts,  the accrued portion of the Basket I
Maximum Amount or Basket II Maximum Amount shall then be  recalculated,  and the
Parent shall issue  additional CUC Common Shares to the CC/USA  Shareholders  in
payment of any recaptured Shortfall.

                                       5
<PAGE>

         (f)      Attached as Exhibit B are examples of calculations of the
Accrued Earn-Out Amount.


         SECTION 2.3.      Calculation  and  Payment  of  Contingent  Purchase
                           ---------------------------------------------------
Price.
- ------
         (a)  For  purposes  of  this  Agreement,   Pre-Tax  Earnings  shall  be
calculated  by the Company in  accordance  with its  definition  (as provided in
Section 1.1) and the additional  rules set forth on Exhibit C, attached  hereto.
The Company shall send to the Parent and the CC/USA Shareholders' Representative
by February 10 of each of 1997,  1998, 1999 and 2000 a statement (the "Certified
Annual Statement") showing, in reasonable detail and with sufficient  supporting
documentation, the calculation of the accrued portion, if any, of the Contingent
Purchase  Price earned by the CC/USA  Shareholders  during such Earn-Out  Period
(the "Accrued  Earn-Out  Amount"),  certified by the Company's  Chief  Financial
Officer,  together  with  audited  financial  statements  of the Company for the
relevant period and the certificate  required by Section 2.11 of this Agreement.
The Certified Annual  Statement shall show, among other things,  the calculation
of Pre-Tax  Earnings for each of CC/USA and Dial to the extent not  reflected on
the audited financial statements as a line item.

         (b) Subject to Section  2.3(d) and to the Parent's  receipt by February
10 of the Certified Annual Statement,  the certificate required by Section 2.11,
and the audited  financial  statements of the Company for the prior fiscal year,
the Parent, prior to March 1, shall issue and deliver to the CC/USA Shareholders
that number of Accrued  Earn-Out Shares equal to the Accrued Earn-Out Amount (as
adjusted,  if  necessary,  pursuant  to Section  2.12)  divided  by $12.125  (as
adjusted, if necessary,  pursuant to Section 2.8). The Parent shall be obligated
to issue to the CC/USA  Shareholders  that number of Accrued Earn-Out Shares not
in dispute, with the balance to be heldback and not issued by the Parent pending
resolution of any dispute.  If not all of the Accrued Earn-Out Shares are issued
prior to March 1 (other than due to the failure of the Company to deliver to the
Parent by February 10 the Certified Annual  Statement and the audited  financial
statements of the Company for the prior year), then:

                  (i) to the extent the price of the CUC Common Shares decreases
         between  March 1 of such year and the time payment is made,  the Parent
         shall  issue and  deliver to the  CC/USA  Shareholders  additional  CUC
         Common Shares having an aggregate  value,  based upon the closing price
         of a CUC  Common  Share  as  reported  in the New York  Stock  Exchange
         sections  of  The  Wall  Street   Journal  on  the  third  trading  day
         immediately  prior to the date of issuance,  equal to the amount of the
         decrease in market value of the number of such Accrued  Earn-Out Shares
         that are issued on or after March 1; and

                  (ii) the  Parent  shall  pay to the  CC/USA  Shareholders  any
         dividends  declared  on the CUC  Common  Shares,  payable to holders of
         record on or after March 1, which would have been payable on the number
         of such  Accrued  Earn-Out  Shares  issued on or after March 1 had they
         been issued prior to March 1. No fractional shares of CUC Common Shares
         will be issued in payment of any CC/USA  Shareholder's right to receive
 
                                      6
<PAGE>

         Accrued  Earned-Out Shares or other CUC Common Shares,  but in lieu of 
         such fractional shares, the Parent shall make a cash payment therefor 
         based upon the closing  price of a CUC Common  Share as reported in the
         New York Stock Exchange  section  of The Wall  Street  Journal  on the 
         third  trading  day immediately  prior to the date of issuance.  The 
         provisions of this Section 2.3(b)  shall apply to the  issuance of 
         additional  or heldback CUC Common Shares pursuant to Section 2.3(d)
         or (e).

         (c)  The  CC/USA  Shareholders'  Representative,  the  Parent  and  the
Parent's  auditors  shall have  reasonable  access to the working  papers of the
Company  and its  auditors  for  purposes  of  confirming  the  accuracy  of the
calculations  of the  Accrued  Earn-Out  Amount for each  Earn-Out  Period.  The
Company  shall  engage Ernst & Young to perform its sole  independent  financial
audit  for each of the  Earn-Out  Periods,  and  shall  direct  Ernst & Young to
coordinate their efforts with the Parent's auditors.

         (d)  In  the  event  that  the  Parent  or  the  CC/USA   Shareholders'
Representative disputes the calculation of the Accrued Earn-Out Amount, it shall
deliver a written  notice to the Company at least three (3) business  days prior
to the last business day in February,  including the reason for such dispute. If
no notice of dispute is received by the Company by such date, the Parent and the
CC/USA  Shareholders  shall be deemed to have accepted the calculations shown in
the Certified Annual Statement.  If the Company,  on the one hand, and Parent or
the  CC/USA  Shareholders'  Representative,  on the other,  fail to resolve  any
dispute  within  10 days  after  the  day on  which  the  Parent  or the  CC/USA
Shareholders'  Representative gave notice of the dispute, then the dispute shall
be  submitted to an  accounting  firm  mutually  agreed to by the parties to the
dispute.  If the parties to the  dispute are unable to agree upon an  accounting
firm to resolve the dispute,  then the accounting firms of Ernst & Young and the
Parent's  auditors  shall be instructed to select a third firm (the  "Accounting
Firm") and the dispute  shall be submitted to such firm.  The Company on the one
hand, and the Parent or the CC/USA Shareholders'  Representative,  on the other,
shall engage the Accounting  Firm to resolve the dispute and the Accounting Firm
shall be required to render its  decision  within 30 days.  The  decision of the
Accounting  Firm shall be final and binding and the calculation on the Certified
Annual Statement shall be adjusted to reflect such decision. The Parent promptly
shall issue to CC/USA  Shareholders  the  appropriate  number of additional  CUC
Common  Shares  to the  extent  the  resolution  of the  dispute(s)  supports  a
calculation  of the  Accrued  Earn-Out  Amount  that  requires  the  issuance of
additional  Accrued Earn-Out Shares. If resolution of the dispute(s)  supports a
calculation of the Accrued Earn-Out Amount that does not require the issuance of
additional  Accrued  Earn-Out Shares in excess of the number of Accrued Earn-Out
Shares heldback by the Parent  pursuant to Section 2.3(b),  then the Parent will
have no obligation to issue the heldback CUC Common Shares  remaining  after the
Parent's compliance with the immediately  preceding  sentence.  If resolution of
the  dispute(s)  supports a  calculation  of the  Accrued  Earn-Out  Amount that
reduces the number of Accrued  Earn-Out Shares that should have been issued to a
number that is less than the number of CUC Common  Shares  previously  issued as
Accrued  Earn-Out  Shares by the  Parent,  then the Parent not only will have no
obligation to issue the heldback CUC Common Shares, but also will be entitled to
reduce the number of Accrued  Earn-Out  Shares that the Parent may  otherwise be

                                       7
<PAGE>

required  to issue with  respect to the next  successive  Earn-Out  Period in an
amount equal to the number of such excess CUC Common  Shares  previously  issued
plus any CUC Common  Shares  issued as  dividends  thereon.  The  provisions  of
Section  2.3(b) shall apply to the issuance of additional or heldback CUC Common
Shares under this Section.  The fees and expenses of the  Accounting  Firm shall
initially  be paid by the  Company,  but the Parent or the CC/USA  Shareholders'
Representative, as the case may be, shall reimburse the Company for such fees if
such  party  disputes  the   calculation   and  the  Company's   calculation  is
substantially upheld.

         (e) If the Adjusted  Consolidated  Working  Capital,  as  determined in
accordance with Section 2.8 of the Merger  Agreement,  is less than the Adjusted
Consolidated  Working Capital estimated in the Initial  Adjustment  Certificate,
then the number of Accrued Earn-Out Shares to be first issued hereunder shall be
reduced by that  number of shares as  determined  pursuant to Section 2.8 of the
Merger Agreement.  If Adjusted Consolidated Working Capital has not been finally
determined  pursuant  to Section 2.8 of the Merger  Agreement  prior to the date
that Accrued Earned-Out Shares are to be first issued hereunder, then the Parent
shall holdback and not issue such number of Accrued  Earned-Out  Shares as would
not be  issuable  if  Adjusted  Consolidated  Working  Capital as  finalized  in
accordance  with  Section  2.8 of the  Merger  Agreement  was equal to  Adjusted
Consolidated  Working  Capital as calculated  by the Parent in  accordance  with
Section 2.8 of the Merger  Agreement.  The Parent  shall  issue the  appropriate
number of such  heldback  Accrued  Earned-Out  Shares if and to the extent  that
Adjusted  Consolidated  Working  Capital  as set forth in the  Final  Adjustment
Certificate,  as finalized by the parties or by the Qualified  Auditor,  is more
than Adjusted  Consolidated  Working  Capital as  calculated by the Parent.  The
provisions  of Section  2.3(b) shall apply to the issuance of such  heldback CUC
Common Shares under this Section 2.3(e).

         SECTION 2.4.      Operating Control During Earn-Out Period.
                           -----------------------------------------
         (a) Subject to the  restrictions in this Section 2.4 and subject to any
contrary  provision  of the GCL, the persons set forth on Exhibit D (each a "Key
Manager" and collectively  the "Management  Team") shall at all times during the
Earn-Out  Periods  retain  and have full and  exclusive  operating  control  and
management  authority to direct the businesses of CC/USA and Dial, including the
authority to incur and satisfy all liabilities arising in the ordinary course of
the business of CC/USA or Dial.  Notwithstanding  the foregoing,  the Management
Team shall not take any of the  following  actions on the behalf of the  Company
without Board of Director approval:

                  (i)      issue  any   securities   for  capital  stock  of  
         CC/USA  or  Dial  or  any  securities exchangeable for, or creating a 
         right to purchase any capital stock of CC/USA or Dial;

                  (ii) assume,  incur or guarantee  any  obligation or liability
         for borrowed money from any  third-party  other than Parent,  provided,
         however,  purchase money financing to obtain additional  equipment used
         in the business shall be permitted,  provided such capital expenditures
         are permissible hereunder;

                                       8
<PAGE>

                  (iii)  make any  capital  expenditures  or  commit to make any
         capital  expenditures  in excess of the amounts,  or for purposes other
         than as, set forth in an annual  budget that is approved by CC/USA's or
         Dial's Board of Directors;

                  (iv)  enter into any  transaction  with any Key  Manager,  the
         CC/USA Shareholders' Representative,  any former officer or director of
         CC/USA or Dial, any CC/USA Shareholder,  or any affiliate of any of the
         foregoing or of CC/USA or Dial;

                  (v)      make any regulatory filing with the FCC or any state 
         regulatory commission;

                  (vi)  acquire or dispose of a  business,  division  or product
         line of the Company,  provided that the Board of Directors of CC/USA or
         Dial  shall  not  unreasonably  withhold  their  approval  of any  such
         acquisition or disposition;

                  (vii)  enter  into  any  contract,  agreement,  lease or other
         arrangement  binding  on CC/USA  or Dial  that has a term that  extends
         beyond December 31, 2000, or that contains terms or conditions that are
         more  onerous on CC/USA or Dial during the period  after  December  31,
         1999,  than  applied to CC/USA or Dial during any Earn-Out  Period,  or
         which  otherwise  has the effect of  shifting  operating  or  financial
         burdens or adverse  economic  effects from any  Earn-Out  Period to any
         other Earn-Out  Period or to the period  commencing  after December 31,
         1999; or

                  (viii)  take any  action or omit to take any action the direct
         or indirect  effect of which could shift the financial  consequences to
         CC/USA or Dial from any Earn-Out Period to any other Earn-Out Period or
         to the period  following  December 31,  1999,  or that could impair the
         Parent's operation or ownership of the Company after December 31, 1999,
         or take any action that is intended to artificially inflate the Pre-Tax
         Earnings  of CC/USA or Dial for any  Earn-Out  Period or  otherwise  to
         artifically  enhance  the  Company's  ability  to  meet  the  Financial
         Targets.

         (b) Parent  shall not require  CC/USA or Dial to increase  the benefits
payable  under or add any  employee  benefit or welfare  plans to match  similar
plans  currently  offered  by Parent to its  employees.  The  Parent  shall not,
without the written consent of the most senior Key Manager at CC/USA or Dial, as
appropriate,  transfer, fire or change the responsibilities,  salary,  position,
title,  or  general  working  conditions  of any Key  Manager of CC/USA or Dial,
respectively,  or cause either CC/USA or Dial to hire other  individuals  having
any of the current  responsibilities  of any Key Manager.  The  Management  Team
shall have the right to replace any Key Manager who ceases to be employed by the
Company,  and such replacement person shall be deemed a Key Manager for purposes
of this Agreement.

                                       9
<PAGE>

         (c) (i) If Pre-Tax  Earnings of CC/USA for any  Earn-Out  Period  shall
         fall below fifty percent (50%) of the  corresponding  Financial Target,
         the Parent shall have the unrestricted  right (A) to replace any or all
         of the Key Managers who are employed by CC/USA and assume operating and
         management control of CC/USA, (B) to terminate the CC/USA Shareholders'
         Contingent Payment Rights to the extent relating to the CC/USA Basket I
         Maximum  Amounts and the CC/USA Basket II Maximum  Amounts,  and (C) to
         discontinue the operations or to sell (whether by sale of substantially
         all of the assets, stock, merger or otherwise) CC/USA (excluding Dial).

                  (ii) If Pre-Tax Earnings of Dial for any Earn-Out Period shall
         fall below fifty percent (50%) of the  corresponding  Financial  Target
         (if  the  Financial  Target  is a  negative  amount,  then  "50% of the
         Financial  Target" shall be deemed to be 150% of such negative amount),
         the Parent shall have the unrestricted  right (A) to replace any or all
         of the Key  Managers  who are employed by Dial and who spend a majority
         of their time on Dial  matters,  and assume  operating  and  management
         control of Dial, (B) to terminate the CC/USA  Shareholders'  Contingent
         Payment  Right to the  extent  relating  to the Dial  Basket I  Maximum
         Amounts and the Dial Basket II Maximum Amounts,  and (C) to discontinue
         the operations or to sell (whether by sale of substantially  all of the
         assets, stock, merger or otherwise) Dial.

                  (iii) The Parent shall exercise these rights (separately or in
         combination)  within  thirty  (30) days from the date of its receipt of
         the Annual  Certified  Statement  and the Company's  audited  financial
         statements by giving  written  notice to the most senior Key Manager at
         CC/USA  or  Dial,  as   appropriate,   and  the  CC/USA   Shareholders'
         Representative; otherwise, the Contingent Payment Rights shall continue
         unaffected,  and the  Management  Team shall  remain in place until the
         delivery of the Annual  Certified  Statement and the Company's  audited
         financial statements for the next Earn-Out Period. 

         (d) The Parent shall have the further right to remove any or all of the
Management  Team  at  any  time  in  its  sole  discretion   provided  that  (i)
simultaneously  with such  removal it shall pay to the CC/USA  Shareholders  the
balance of the Contingent Purchase Price, including all Shortfalls; and (ii) any
terminated  Key Manager shall be entitled to his salary and bonus (not to exceed
the bonus paid to such Key Manager for the  immediately  preceding year) for the
remainder  of the  Earn-Out  Periods as if he had  remained in the employ of the
applicable company for such period.

         (e) The Parent  shall have the further  right to require the Company to
pursue  business  opportunities  related to the  services  then  provided by the
Company that are presented to the Company by the Parent. The Management Team may
be required by the Board of  Directors  of the Company to pursue and manage such
business  opportunities  with the same  priority  and sense of urgency  that are
being applied to other comparable  business  opportunities  of the Company.  The
Parent shall have the further right to require the Management Team to coordinate
the business activities of the Company with the Parent and its affiliates to the
extent such coordination makes reasonable business sense.
  
                                     10

<PAGE>

         (f) The Parent shall prepare all local, state,  federal and foreign tax
returns  which  either  CC/USA or Dial may be required to file,  except that the
Company  shall  retain  responsibility  for  payroll  taxes  unless  the  Parent
otherwise specifically requires.


         SECTION 2.5.   Manipulation.
                       --------------
         (a) Parent shall not take any action with  respect to the  operation or
ownership of CC/USA or Dial that is intended to  artificially  reduce or inhibit
the Company's ability to meet the Financial Targets, provided that any action by
the Parent  that has been  approved in writing by the most senior Key Manager at
CC/USA or Dial,  as  appropriate,  shall be deemed  not to be an action  that is
intended to  artificially  reduce or inhibit the  Company's  ability to meet the
Financial Targets.

         (b) The Parent  shall not require the Company to pay cash  dividends to
it if such payment would adversely affect the ability of the Company to meet its
current   liabilities   as  they   become  due  and   payable,   provided   that
notwithstanding  the  foregoing,  the Parent may require the Company to pay cash
dividends to it in an amount equal to the tax  liabilities of the Company to the
extent  included in any tax return of the Parent or any  affiliate of the Parent
other than the Company.

         (c) The Company may require the Parent to advance  funds to the Company
in an amount equal to the cash  dividends  made to the Parent by the Company net
of the  portion  of such  cash  dividends  that are equal to the  Company's  tax
liabilities  that are included in any tax return of the Parent or any  affiliate
of the Parent,  provided that such financing may be used solely for the purposes
of making capital expenditures permitted pursuant to Section 2.4(a).

         (d) The Parent  shall  permit the most senior Key Employee of CC/USA or
Dial, or his designee,  to attend, at his expense,  all meetings of the Board of
Directors of CC/USA or
  
                                     11
<PAGE>
Dial,  and all  meetings of any  committee  established  by either such Board of
Directors,  that may be held during the period in which the  Contingent  Payment
Right remains in effect for CC/USA or Dial, respectively.

         SECTION  2.6.  Sale of CC/USA or DIAL.  Except as provided below,  and
                        -----------------------
subject  to  Section  2.4(c),  all or a portion  of the  unpaid  balance  of the
Contingent  Purchase Price,  including any Shortfalls,  shall become immediately
due and  payable  upon the sale  (whether  by sale of  substantially  all of the
assets,  stock,  merger, or otherwise) or the  discontinuation  of operations of
CC/USA, Dial, or both, as follows:

                  (a)      90% of the Contingent  Purchase Price shall be 
         payable upon the sale or  discontinuation of CC/USA, including any 
         Shortfalls relating to CC/USA's performance;

                  (b)      10% of the Contingent  Purchase Price shall be 
         payable upon the sale or  discontinuation of Dial, including any 
         Shortfalls relating to Dial's performance; and

                  (c)      all of the Contingent  Purchase Price and any 
         Shortfalls  shall be payable upon the sale or discontinuation of the 
         Company.

In the event of a  discontinuation  of  operations  other than as  permitted  by
Section  2.4(c),  this  requirement  shall be  inapplicable  if the  decision to
discontinue operations is made or consented to by the most senior Key Manager at
CC/USA or Dial, as the case may be.

         SECTION 2.7. Stock Fully Paid;  Reservation of Shares.  All CUC  Common
                      -----------------------------------------
Shares  that may be  issued  under  the  Contingent  Payment  Right  will,  upon
issuance,  be fully paid and  nonassessable,  and free from Encumbrances  (other
than  Encumbrances  arising  pursuant to the Securities Act) with respect to the
issue  thereof.  During the Earn-Out  Periods and for 120 days  thereafter,  the
Parent  will at all times  have  authorized  and  reserved  for the  purpose  of
issuance,  a sufficient  number of CUC Common Shares to provide for the issuance
of Accrued  Earn-Out  Shares  assuming the full  realization  of the  Contingent
Purchase Price.
                                            
         SECTION 2.8. Certain  Adjustments.  If the Parent at any time while the
                      ---------------------
Contingent  Payment Right remains  outstanding  subdivides (which term shall not
include payment of a dividend declared payable in shares of CUC Common Stock) or
combines it CUC Common Stock, the dollar figure that is the divisor by which the
Accrued Earn-Out Amount is divided shall be proportionately adjusted. The Parent
shall promptly give notice to the CC/USA  Shareholders'  Representative upon the
occurrence of any of the foregoing events.

         SECTION 2.9. Quarterly Meetings. During the Earn-Out Periods  and at 
                      -------------------
the request of the CC/USA Shareholders' Representative, the senior management of
the Company  shall meet at Company  headquarters  with the CC/USA  Shareholders'
Representative  no more  frequently  than  quarterly to report on the  condition
(financial  and  otherwise)  of the Company,  and the  likelihood of meeting the
Financial Targets for such Earn-Out Period.
  
                                     12

<PAGE>
         SECTION  2.10.  Adjustment  for Excluded Stock. The Contingent  
                         -------------------------------
Purchase  Price shall be reduced by an amount equal to the  Contingent  Purchase
Price  multiplied by the  percentage of Excluded Stock (as defined in the Merger
Agreement)  as to the total of all of the CC/USA  Shares.  Further,  each of the
Basket  I  and  II  Maximum   Amounts  for  each   Earn-Out   Period   shall  be
proportionately reduced by the same percentage.

         SECTION 2.11.  Contingent  Liabilities.  The Company shall include with
                        ------------------------
each  Certified  Annual  Statement a certificate  signed by the Company's  Chief
Financial  Officer that, to the best of his knowledge after reasonable  inquiry,
the Company does not have any  liabilities  or obligations  (absolute,  accrued,
contingent or otherwise)  which in the aggregate would have an adverse effect on
the financial condition or results of operations of either CC/USA or Dial except
for liabilities and  obligations  either (a) reflected in the audited  financial
statements  included with the Certified  Annual  Statement,  (b) incurred in the
ordinary course of business since the date of such financial statements, none of
which, individually, is material in amount or (c) disclosed in such certificate.
With respect to any contingent  liability,  if the Parent  determines  that GAAP
requires CC/USA or Dial to establish a reserve for such contingent  liability or
to increase an existing reserve for such contingent  liability,  and the Company
disagrees with the Parent,  then the Parent shall have the right to holdback and
not to issue as Accrued  Earn-Out  Shares the  appropriate  number of CUC Common
Shares  pending  resolution  of such dispute  pursuant to Section  2.3(d).  With
respect to any  liability  reserves of the Company  that are  outstanding  as of
December 31, 1999,  whether required  pursuant to GAAP or required by the Parent
pursuant  to Item 12 on Exhibit C, the Parent  shall have the  further  right to
continue to holdback and not to issue the CUC Common Shares that would have been
issuable as Accrued Earn-Out Shares but for the existence of such reserves. Such
heldback  shares shall be issued or the obligation to issue such shares shall be
cancelled  from time to time as and to the extent  any  dispute  regarding  such
reserves  is  resolved  pursuant  to Section  2.3(d) or as and to the extent the
contingent  liabilities  that  are the  subject  of such  reserves  are  finally
settled.

         SECTION  2.12  Adjustment  to  Accrued  Earn-Out  Amount.  The Accrued 
                        ------------------------------------------
Earn-Out Amount for any Earn-Out Period shall be reduced by the aggregate amount
of (i) all  extraordinary  losses or expenses  incurred by the Company,  and all
losses or expenses  incurred by the Parent or any  affiliate of the Parent other
than indirect losses or expenses of the Parent which arise solely as a result of
the Company having  incurred  losses or expenses,  during the relevant  Earn-Out
Period arising from events or  circumstances  that would have been a breach of a
representation,  warranty or covenant of the Company in the Merger  Agreement if
such  representations,  warranties  and covenants had survived the Closing,  and
(ii) all  investment  banking  fees  payable  as a result  of a  portion  of the
Contingent Purchase Price being earned in such Earn-Out Period.

                                       13
<PAGE>
                                  ARTICLE III.

                            MISCELLANEOUS PROVISIONS
                            ------------------------

         SECTION 3.1. Amendment and Modification. This Agreement may be amended,
                      ---------------------------
modified and supplemented only by written agreement of the parties hereto.

         SECTION  3.2.  Waiver  of  Compliance,  Consents. Any failure of the 
                        ---------------------------------
parties to comply with any obligation,  covenant,  agreement or condition herein
may be waived in writing by the  parties,  or by their  respective  officers  or
representatives thereunto duly authorized,  but such waiver or failure to insist
upon strict  compliance with such obligation,  covenant,  agreement or condition
shall not operate as a waiver of, or estoppel with respect to, any subsequent or
other  failure.  Whenever this  Agreement  requires or permits  consent by or on
behalf of any party  hereto,  such consent shall be given in writing in a manner
consistent with the requirements for a waiver of compliance as set forth in this
Section 3.2.

         SECTION 3.3.  Expenses.  Except as otherwise  provided  herein,
                       ---------
each party will pay its own legal and other  expenses  incurred by it, or on its
behalf, in connection with the negotiation and preparation of this Agreement and
monitoring of the transactions contemplated herein.

         SECTION  3.4.  Headings.   The  article  and  section  headings
                        --------
contained in this Agreement are for reference purposes only and shall not affect
in any way the meaning or interpretation of this Agreement.

         SECTION 3.5. Notices.  All notices,  requests, demands and other
                      --------
communications  required or permitted to be given  hereunder shall be in writing
and shall be deemed to have been given as follows: on the day established by the
sender as having been  delivered  personally;  on the day delivered by a private
courier as established by the sender by evidence  obtained from the courier;  or
on the third (3rd) day after the date mailed,  by certified or registered  mail,
return receipt requested,  postage prepaid.  Such  communications,  to be valid,
must be addressed as follows:

         (a)      If to the Company:

                  Conference-Call USA, Inc.
                  855 South Federal Highway
                  Suite 206
                  Boca Raton, Florida  33432
                  Attention: Ken Robertson

                  with a copy to:

                  Shefsky Froelich & Devine Ltd.

                                       14
<PAGE>                
                  444 North Michigan Avenue
                  Chicago, Illinois 60611
                  Attention: Mitchell D. Goldsmith

                  Citizens Utilities Company
                  High Ridge Park
                  Stamford, CT  06905
                  Attention:  L. Russell Mitten, II, Esq.

         (b)  If to the Parent :

                  Citizens Utilities Company
                  High Ridge Park
                  Stamford, Connecticut  06905
                  Attention:  Donald P. Weinstein

                  With a copy to:

                  Citizens Utilities Company
                  High Ridge Park
                  Stamford, CT  06905
                  Attention:  L. Russell Mitten, II, Esq.

                  Fleischman and Walsh, L.L.P.
                  1400 Sixteenth Street, N.W.
                  Washington, D.C.  20036
                  Attention:  Jeffry L. Hardin, Esq.

         (c)      If to CC/USA Shareholders' Representative:

                  c/o Ken Robertson
                  c/o Conference-Call USA, Inc.
                  855 South Federal Highway
                  Suite 206
                  Boca Raton, Florida  33432

                  with a copy to:

                  Shefsky Froelich & Devine Ltd.
                  444 North Michigan Avenue
                  Chicago, Illinois 60611
                  Attention: Mitchell D. Goldsmith

                                       15
<PAGE>

or to such  other  address  or to the  attention  of  person or  persons  as the
recipient  party has specified by prior written  notice to the sending party (or
in the case of counsel, to such other readily ascertainable  business address as
such counsel may hereafter maintain). If more than one method for sending notice
as set forth above is used,  the earliest  notice date  established as set forth
above shall control.

         SECTION  3.6.  Assignment.  
                        -----------
This Agreement and all of the provisions  hereof shall be binding upon and inure
to the  benefit  of the  parties  hereto  and their  respective  successors  and
permitted assigns,  but neither this Agreement nor any of the rights,  interests
or obligations hereunder shall be assigned by any party hereto without the prior
written consent of the other party.

         SECTION  3.7.  Governing  Law.  This  Agreement  shall be governed by
                        ---------------
the law of the State of Delaware as to all matters,  including,  but not limited
to, matters of validity, construction, effect and performance. The parties agree
that any  dispute  arising  in  connection  with  this  Agreement  may  first be
submitted  for  good  faith  resolution  by  a  form  of  mutually  agreed  upon
alternative dispute resolution.  Should the parties fail to agree upon a form of
alternative  dispute  resolution  or  should  such form of  alternative  dispute
resolution not be successful in resolving the dispute,  the parties  irrevocably
agree  that all  actions  arising  directly  or  indirectly  as a  result  or in
consequence of this Agreement,  shall be instituted and litigated only in courts
having situs in the State of Delaware and each of the parties hereby consents to
the exclusive jurisdiction and venue of any such court, and waives any objection
based on forum nonconveniens. Each of the parties hereby waives personal service
of any and all  process,  and  consents  that all such service of process may be
made by certified mail, return receipt  requested,  directed to the party at the
address set forth in Section 3.5 in the manner  provided by applicable  statute,
law, rule of court or otherwise.

         SECTION 3.8.   Counterparts.  This Agreement may be executed in one or
                        -------------
more counterparts,  each of which shall be deemed an original,  but all of which
together shall constitute one and the same instrument.

         SECTION 3.9. No Third Party Beneficiaries. This Agreement  shall not
                      -----------------------------
confer any rights on any  Persons  other  than the CC/USA  Shareholders  and the
parties to this Agreement as provided herein.

         SECTION   3.10.   Severability.   In  the  event  that  any
                           ------------
particular  provision or  provisions of this  Agreement  shall for any reason be
determined to be unenforceable,  or in violation of any law, government order or
regulation,  such  unenforceability  or violation shall not affect the remaining
provisions of this  Agreement  which shall continue in full force and effect and
be binding upon the parties.

         SECTION  3.11.  Entire   Agreement.   This  Agreement
                         -------------------
(including the Exhibits attached hereto), the Merger Agreement,  each Contingent
Payment Right issued to a CC/USA  Shareholder,  and the  agreements  referred to
herein or therein contain the entire agreement 

                                       16
<PAGE>

between the parties with respect to the transactions  contemplated  hereby,  and
supersede  all  written  or verbal  negotiations,  representations,  warranties,
commitments,  and other  understandings  prior to the date  hereof  between  the
Parent,  CC/USA  and  the  CC/USA  Shareholders'  Representative.  There  are no
agreements,  covenants,  representations  or  warranties  with  respect  to  the
transactions contemplated hereby other than those expressly set forth herein.

         SECTION 3.12.     CC/USA  Shareholders'  Representative.  As an  
                           --------------------------------------
inducement to the Parent to enter into this Agreement,  the CC/USA Shareholders'
Representative represents and warrants to the Parent, as follows:

         (a)  Organization.   The  CC/USA  Shareholders'   Representative  is  a
corporation duly organized, validly existing and in good standing under the laws
of the State of  Delaware.  The  CC/USA  Shareholders'  Representative  has full
corporate power and authority to carry on its business as presently conducted.

         (b)  Authority.   The  CC/USA  Shareholder'   Representative  has  full
corporate  power and  authority  to enter into this  Agreement  and  perform its
obligations  hereunder.  The  execution  and  delivery of this  Agreement by the
CC/USA Shareholders' Representative and its performance hereunder have been duly
authorized by the Board of Directors of the CC/USA Shareholders'  Representative
and no  further  corporate  action  on the  part  of  the  CC/USA  Shareholders'
Representative is necessary. This Agreement has been duly executed and delivered
by the CC/USA  Shareholders'  Representative and constitutes the legal valid and
binding  obligation  of  the  CC/USA  Shareholders'  Representative  enforceable
against it in accordance with its terms.

         (c)  Corporate  Documents.  Copies  of (i) the  charter  of the  CC/USA
Shareholders'  Representative,  certified by the Secretary of State of Delaware,
(ii) the Bylaws of the CC/USA  Shareholders'  Representative,  certified  by its
corporate  secretary,  and (iii) an  incumbency  certificate  showing the names,
titles and  signature  specimens  of all  officers  of the CC/USA  Shareholders'
Representative,  certified by its corporate  secretary,  have been  delivered to
Parent,  are true and complete copies of such  instruments,  as amended to date,
and are in full force and effect on the date hereof.

         (d) Other Documents. Copies of all agreements made and executed between
the CC/USA Shareholders'  Representative and the CC/USA Shareholders authorizing
the  CC/USA  Shareholders'  Representative  to  act  on  behalf  of  the  CC/USA
Shareholders  in  regard to  matters  arising  under  this  Agreement  have been
delivered  to  Parent,  are true and  complete  copies of such  instruments,  as
amended to date, and are in full force and effect on the date hereof.

         (e)  Reliance  by  Parent.  The  CC/USA  Shareholders'   Representative
acknowledges and agrees that Parent may rely upon these  representations and the
authorizations  granted  in any  agreements  between  the  CC/USA  Shareholders'
Representative  and the CC/USA  Shareholders in its  performance  hereunder and,
except  as  expressly  provided  in this  Agreement  to the  contrary, 

                                       17
<PAGE>
may deal exclusively with the CC/USA  Shareholders'  Representative  as the sole
representative of all of the CC/USA  Shareholders in connection with all matters
arising in this Agreement.

         SECTION 3.13 Further  Information.  From and after the date hereof, the
                      ---------------------
Company will afford the CC/USA Shareholders'  Representative and its counsel and
accountants,  during  normal  business  hours,  reasonable  access to the books,
records and other data of the Company in its possession  with respect to periods
prior to and  during  the  Earn-Out  Periods  and the right to make  copies  and
extracts therefrom, to the extent that such access may be reasonably required by
the CC/USA  Shareholders'  Representative  (i) to facilitate the  investigation,
litigation  and final  disposition  of any claims  which may have been or may be
made  against  any  party  that  relate to the  Company,  and (ii) for any other
reasonable business purpose.  Any expenses incurred by the CC/USA  Shareholders'
Representative  and its  counsel and  accountants  in  connection  with any such
inspection  shall  be  the  sole  responsibility  of  the  CC/USA  Shareholders'
Representative.

         SECTION 3.14 Imputed  Interest.  To the extent the CC/USA  Shareholders
                      ------------------
are  required to treat a portion of the Accrued  Earn-Out  Amount as interest on
the earned  portion of the Contingent  Purchase  Price, a portion of the Accrued
Earn-Out  Shares  received by each CC/USA  Shareholder  shall be deemed to be in
payment for the earned portion of the Contingent  Purchase Price and the balance
shall be deemed to be in payment of the interest  imputed on such earned portion
of the  Contingent  Purchase  Price.  For each  payment  received  by the CC/USA
Shareholders,  the Company shall notify each CC/USA Shareholder of the number of
shares such CC/USA Shareholder received in payment of imputed interest.

         IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be
executed as of the day and year first written above.


                                          CITIZENS UTILITIES COMPANY:


                                          By:___________________________________
                                             Name:
                                             Its:


                                          CONFERENCE-CALL USA, INC.


                                          By:___________________________________
                                          Name:
                                          Its:

                                       18
<PAGE>

                                          CC/USA REPRESENTATIVE, INC.


                                          By:___________________________________
                                          Name:
                                          Its:
  
                                     19
<PAGE>










                                                       

                                    EXHIBIT A

                                Financial Targets
                                -----------------

<TABLE>
<CAPTION>
<S>                                   <C>                <C>                 <C>                 <C>   

===================================== ==============================================================================
Conference-Call USA                                                      Period
===================================== ------------------ ------------------- ------------------- -------------------
                                               I                 II                  III                 IV
===================================== ------------------ ------------------- ------------------- -------------------
Pre-Tax Earnings                              1,930,533          2,884,250           4,326,670           6,268,334
===================================== ------------------ ------------------- ------------------- -------------------

===================================== ==============================================================================
Dial Services, Ltd.                                                      Period
===================================== ------------------ ------------------- ------------------- -------------------
                                               I                 II                  III                 IV
===================================== ================== =================== =================== ===================
 Pre-Tax Earnings                             (905,000)          (383,885)              56,468             736,107
===================================== ================== =================== =================== ===================

</TABLE>


                                       20




<PAGE>
                                     
                                    EXHIBIT C
                                    ---------
                                 Earn-Out Rules
                                 --------------

         For  purposes  of   calculating   Pre-Tax   Earnings,   the   following
adjustments, rules, and agreements shall be followed:

1.       Expenses  between  CC/USA and Dial shall be allocated in accordance  
         with  historic  practice and facility rental agreements currently in 
         place.

2.       Financial  statements  shall  be  prepared  in  accordance  with  GAAP,
         consistent with past practice. The cost of the audit shall be a Company
         expense,  and such expense  shall be allocated 90% to CC/USA and 10% to
         Dial.

3.       Extraordinary gains and losses will not be included in the calculation
         of Pre-Tax Earnings.

4.       Add back amount of  amortization  expense of goodwill and other costs
         associated  with the acquisition of the Company.

5.       Add back  amount of any other  out-of-pocket  expenses  relating to the
         sale of the Company incurred by the Company,  including but not limited
         to all investment  banking fees, legal,  accounting,  closing costs and
         costs of notification of securityholders.

6.       Add  back  amount  of any  allocated  general  administrative  overhead
         expenses of Parent or any other  expenses of Parent that may be charged
         to  the  Company  and  relating  to  Parent's   administration  of  its
         investment in the Company, including consultant expenses and salary for
         supervisory  personnel of Parent except to the extent approved by a Key
         Manager in writing.

7.       Add back any  severance  payment  expenses  paid to any Key Manager if
         such Key Manager was  terminated at the direction of Parent.

8.       Any debt or equity  financing for the Company  provided by Parent or an
         affiliate  of Parent  shall be deemed to be third  party  debt  bearing
         interest at an annual  percentage  rate equal to Prime plus one percent
         except (a) if such financing was used to pay off or otherwise refinance
         a third party debt of the  Company,  in which case the rate of interest
         on such financing  shall be the greater of the rate  applicable to such
         paid off or  refinanced  third party debt or Prime plus one percent and
         (b) if such  financing  is required by the Company  pursuant to Section
         2.5(c) of the Contingent Payment  Agreement,  in which case no interest
         shall be deemed to accrue on such financing.

9.       The operating results of any business acquired by either CC/USA or Dial
         (it being understood that no acquisition may occur without the approval
         of the  Board of  Directors  
                                      C-1
<PAGE>

         of  CC/USA  or Dial  pursuant  to  Section 2.4(a)(vi) of the Contingent
         Payment  Agreement)  shall be included in the results of  operation;  
         provided  that the funds for the payment of the  purchase  price of the
         acquired  business  came from the  capital expenditure budget of the 
         Company for the year in which the acquisition agreement  was executed  
         and/or was financed from the pre-tax cash flow of the acquired company.

10.      Add  back  any  expense  recognition  as a result  of the  exercise  of
         any  non-qualified  stock  options exercised prior to Closing.

11.      Deduct a portion of any  revenues  generated  by  customers or business
         opportunities  directly  referred to CC/USA or Dial by Parent or any of
         Parent's affiliates (for example,  through bill inserts or other direct
         solicitation  of the  customers of Parent or any of its  affiliates  or
         through  use of  dedicated  toll-free  lines for  purposes  of customer
         identification),  such  portion to be equal to the amount  obtained  by
         multiplying  such revenues times a fraction,  the numerator of which is
         the Pre-Tax  Earnings  of CC/USA or Dial,  as  appropriate,  determined
         prior to such  deduction,  and the  denominator  of which is the  total
         revenues of CC/USA or Dial, as appropriate.

12.      Notwithstanding  anything  in the  Earn-Out  Rules  to the  contrary, 
         the size of any liability  reserve  required by GAAP to be established 
         by CC/USA or Dial shall be subject to the prior  approval of the Parent
         and  any  difference  between  the  Parent  and  the  Management  Team 
         regarding the need for and size of any such reserve shall be deemed to 
         be a dispute  regarding  the  calculation  of  the Accrued  Earned-Out 
         Amount to be  resolved  in  accordance with Section  2.3 (d) of  the 
         Contingent  Payment  Agreement.  In  addition,  for  purposes  of 
         calculating Pre-Tax Earnings for the Earn-Out Period that comprises
         calendar year 1999, each of CC/USA and Dial shall  establish such
         liability  reserves as  the  Parent  may  require  in  its  reasonable 
         business discretion,  whether  or  not  such  reserves  may  also  be
         required by GAAP,  if the Parent has a reasonable  basis for believing
         that the contingent  liability that is the subject of such  reserve 
         will become a  "contingent  liability"  of CC/USA  or Dial  under  GAAP
         prior to  December  31,  2000.  Any difference  between the Parent and 
         the Management  Team regarding the  reasonableness of the basis for 
         such belief by Parent or the size of any such required reserve shall be
         deemed to be a dispute regarding the  calculation of the Accrued  Earn-
         Out  Amount to be resolved in  accordance  with  Section  2.3(d) of the
         Contingent Payment Agreement.

13.      Add back an amount equal to the result  obtained by multiplying (x) the
         remainder  of the total cash  dividends  paid by the  Company  less the
         portion of such cash dividends  attributable  to the tax liabilities of
         the  Company  pursuant  to  Section  2.5(b) of the  Contingent  Payment
         Agreement  and less the portion of such cash  dividends  that have been
         advanced  back  to  the  Company  pursuant  to  Section  2.5(c)  of the
         Contingent Payment Agreement, times (y) an annual percentage rate equal
         to Prime minus 2.50 percent.

                                      C-2

<PAGE>


                                  EXHIBIT D


                              LIST OF KEY MANAGERS



                                            Robert Fraser
                                            Kenneth Robertson
                                            Jeff Koester
                                            Joseph Laschober
                                            Valerie Thomas-Veise
                                            Nick Zeitvogel
                                            Kimberly Beery
                                            Trygve Ivesdal
                                            Manuel Neace









                                                                  Exhibit No. 5
                   
                       Winthrop, Stimson, Putnam & Roberts
                             One Battery Park Plaza
                          New York, New York 10004-1490
                            Telephone: (212) 858-1000

                               December 11, 1996

Citizens Utilities Company
High Ridge Park
Stamford, Connecticut 06905

Gentlemen:


                  As special counsel to Citizens  Utilities  Company, a Delaware
corporation  (the  "Company"),  in connection  with the  registration  under the
Securities Act of 1933 (the "Act"),  of up to 2,832,432  shares of the Company's
Common  Stock  Series A and/or  Series B, par value $.25 per share (the  "Common
Stock"),  to be sold by certain selling  stockholders  ("Selling  Stockholders")
from time to time in  accordance  with Rule 415 under the Act, we have  examined
the  registration  statement on Form S-3 (the  "Registration  Statement")  filed
under the Act, including the prospectus which is a part thereof,  and such other
documents as we have considered necessary for the purposes of this opinion. Such
shares are issuable  pursuant to the  Agreement and Plan of Merger dated October
10, 1996 among the Company, Citizens Conference Call Company and Conference-Call
USA, Inc. Based upon such examination, we hereby advise you that:

                           (1)      We are of the opinion that the Company is a 
corporation  validly  organized and duly existing under the laws of the State of
Delaware.  We are  further  of the  opinion  that  shares of Common  Stock  (the
"Offered  Common  Stock")  heretofore  issued  and to be issued  to the  Selling
Stockholders  and hereafter sold by the Selling  Stockholders in accordance with
the Registration  Statement,  as amended and supplemented  from time to time, if
the steps  enumerated  in Paragraph  (2) hereof  shall have been taken,  will be
validly issued, fully paid and non-assessable.

                           (2)      The steps which are referred to in the 
foregoing Paragraph (1) hereof are:

                           (a) It shall be  determined  that the public  service
                  commissions,  or other regulatory agencies or bodies, or other
                  political entities relating to public utilities matters of the
                  pertinent states shall be without jurisdiction,  or shall have
                  declined to exercise  jurisdiction  over the  issuance  and/or
                  sale of the  Offered  Common  Stock,  or shall have  issued an
                  appropriate  order  approving  and  authorizing  the  issuance
                  and/or sale of the Offered  Common  Stock and such order shall
                  be in full force and effect;

                           (b)  An  appropriate  order  of  the  Federal  Energy
                  Regulatory Commission with respect to the issuance and sale of
                  the Offered Common Stock to the Selling  Stockholders shall be
                  in full force and effect;

                           (c) The Offered  Common Stock shall have been issued,
                  delivered  and paid for in accordance  with the  provisions of
                  the aforesaid Agreement and Plan of Merger.

                  We are  members  of  the  bar of the  State  of New  York.  In
rendering the foregoing opinion, we express no opinion as to laws other than the
laws of the State of New York,  the  Delaware  General  Corporation  Law and the
Federal laws of the United States.

                  We hereby  consent to the filing of this opinion as an exhibit
to the Registration Statement and to the reference made to our firm under "Legal
Opinions" in the prospectus  constituting part of the Registration Statement. In
giving such  consent,  we do not hereby admit that we are within the category of
persons  whose  consent is required  under Section 7 of the Act or the rules and
regulations of the Securities and Exchange Commission.

                                      Very truly yours,

                                      By:/s/Winthrop, Stimson, Putnam & Roberts
                                         --------------------------------------






                                                                    Exhibit 23.1

                          Independent Auditor's Consent
                          -----------------------------




The Board of Directors
Citizens Utilities Company:


We consent to the use of our report incorporated herein by reference and to the 
reference to our firm under the heading "Experts" in the Prospectus.




                                             KPMG PEAT MARWICK LLP


New York, New York
December 17, 1996




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