NEW ENGLAND BUSINESS SERVICE INC
10-K, 1998-09-11
MANIFOLD BUSINESS FORMS
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                                 UNITED STATES
                      SECURITIES AND EXCHANGE COMMISSION
                            WASHINGTON, D.C. 20549
                                   FORM 10-K
(MARK ONE)
 
[X]ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE
   ACT OF 1934
                    FOR THE FISCAL YEAR ENDED JUNE 27, 1998
 
                                      OR
[_]TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES
   EXCHANGE ACT OF 1934
 
  FOR THE TRANSITION PERIOD FROM       TO
 
                          COMMISSION FILE NO. 1-11427
 
                                --------------
 
                      NEW ENGLAND BUSINESS SERVICE, INC.
            (EXACT NAME OF REGISTRANT AS SPECIFIED IN ITS CHARTER)
 
               DELAWARE                             04-2942374
   (STATE OR OTHER JURISDICTION OF         (IRS EMPLOYER IDENTIFICATION
    INCORPORATION OR ORGANIZATION)                   NUMBER)
 
 
           500 MAIN STREET                            01471
        GROTON, MASSACHUSETTS                       (ZIP CODE)
 
   (ADDRESS OF PRINCIPAL EXECUTIVE
               OFFICES)
      REGISTRANT'S TELEPHONE NUMBER, INCLUDING AREA CODE: (978) 448-6111
 
Securities registered pursuant to Section 12(b) of the Act:
 
<TABLE>
<CAPTION>
                                            NAME OF EACH EXCHANGE
                                                     ON
             TITLE OF EACH CLASS              WHICH REGISTERED
             -------------------           -----------------------
         <S>                               <C>
          Common Stock ($1.00 par value)   New York Stock Exchange
          Preferred Stock Purchase Rights  New York Stock Exchange
</TABLE>
 
Securities registered pursuant to Section 12(g) of the Act: None
 
  Indicate by check mark whether the registrant (1) has filed all reports
required to be filed by Section 13 or 15(d) of the Securities Exchange Act of
1934 during the preceding 12 months (or for such shorter period that the
registrant was required to file such reports), and (2) has been subject to
such filing requirements for the past 90 days.
 
                              Yes [X]     No [_]
 
  Indicate by check mark if disclosure of delinquent filers pursuant to Item
405 of Regulation S-K is not contained herein, and will not be contained, to
the best of registrant's knowledge, in definitive proxy or information
statements incorporated by reference in Part III of this Form 10-K or any
amendment to this Form 10-K. [_]
 
  The aggregate market value of the Registrant's Common Stock, par value $1.00
per share, held by stockholders who are not affiliates of the Registrant at
August 28, 1998 as computed by reference to the closing price of such stock on
that date was approximately $396,082,250.
 
  The number of shares of Registrant's Common Stock, par value $1.00 per
share, outstanding at August 28, 1998 was 14,337,819.
 
DOCUMENTS INCORPORATED BY REFERENCE
 
  Portions of the Proxy Statement sent to stockholders in connection with the
Annual Meeting to be held on October 23, 1998 are incorporated by reference
into Items 10, 11, 12 and 13 (Part III) of this Report. Such Proxy Statement,
except for the parts therein which have been specifically incorporated by
reference, shall not be deemed "filed" for the purposes of this report on Form
10-K.
 
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<PAGE>
 
                                    PART I
 
ITEM 1. BUSINESS
 
  New England Business Service, Inc. (the "Company"), a Delaware corporation
founded in 1952, incorporated in Massachusetts in 1956 and reincorporated in
Delaware in 1986, designs, produces and distributes business forms, checks,
envelopes, labels, greeting cards, signs, stationery and related printed
products and distributes packaging, shipping and warehouse supplies, software,
work clothing and other business products through mail order, direct sales,
telesales, dealers and the internet to small businesses throughout the United
States, Canada, the United Kingdom and France.
 
  In December 1997, the Company acquired all of the outstanding common stock
of Rapidforms, Inc. ("Rapidforms") for consideration of approximately
$82,136,000 in cash (net of cash acquired). Rapidforms designs, produces and
markets a line of business forms, business supplies, in-store retail
merchandising supplies, holiday greeting cards and promotional products sold
principally by direct mail to small businesses across the United States.
 
  In June 1998, the Company acquired all of the outstanding common stock of
McBee Systems, Inc. and all of the assets of McBee Systems of Canada, Inc.
(collectively "McBee") for consideration of approximately $48,529,000 in cash
(net of cash acquired) and $12,600,000 in Company common stock. McBee
manufactures and markets a line of checks and related products to small
businesses in the United States and Canada through a dedicated field sales
force.
 
  The Company reports its operations within one principal industry segment
consisting of the direct marketing of printed products and business supplies
to small businesses. The amounts of net sales, operating profit or loss and
identifiable assets attributable to each of the Company's geographic areas for
the last three fiscal years are shown in Note 14 to the Consolidated Financial
Statements included in this Annual Report on Form 10-K.
 
PRODUCTS
 
  The Company's product line consists of an extensive range of standardized
imprinted manual and computer business forms, custom forms, checks and check
writing systems, envelopes, labels, greeting cards, signs, stationery and
other printed products principally designed and imprinted in-house. The
Company also distributes a variety of industrial shipping and packaging
products including corrugated boxes, polyethylene bags, tape, labels and
shrink wrap and distributes retail packaging supplies such as bags, ribbons,
gift wrap and bows. In addition, the Company distributes a variety of other
business products commonly used by small businesses, including merchandising
displays, presentation folders, promotional products, work clothing and
software. Products are either specifically designed for individual lines of
business or are of a type universally used by small businesses and
professional offices. The Company's full range of products are enhanced by
high quality, fast delivery, competitive prices and extensive product
guarantees.
 
  The Company's standard manual business forms include billing forms, work
orders, job proposals, purchase orders, invoices and personnel forms. Standard
manual business forms are designed to provide small businesses with the
financial and other business records necessary to efficiently manage a
business. The Company's stationery line, including letterhead, envelopes and
business cards, is available in a variety of formats and ink colors designed
to provide small businesses with a professional image. Checks and check
writing systems are designed to facilitate payments, the recording of
transactional information and the posting of related bookkeeping entries.
 
  The Company also offers a full line of printed products compatible with the
software which the Company distributes and compatible with most third-party
computer software packages commonly used by small businesses. The Company's
computer business forms, including checks, billing forms, work orders,
purchase orders and invoices are designed to provide automated small
businesses with the records necessary to efficiently manage a business.
 
 
                                       1
<PAGE>
 
  Promotional products, including labels, pricing tags, signage, presentation
folders and seasonal greeting cards are designed to fulfill a variety of
selling and marketing activities and to provide small businesses with a
professional image. Additionally, the Company markets a line of filing
systems, accountants' supplies and appointment products specifically for use
in small professional offices.
 
  The majority of the Company's standard products are imprinted to provide
small businesses with an affordable, professional image. Standard imprint
options include consecutive numbering, logos, customer names, addresses, and
phone numbers. The Company also offers a wide range of custom printing
alternatives and a custom logo design service.
 
  The Company's packaging and shipping supplies, including bags and bag
closures, bubble and polystyrene fill, wrapping materials, boxes, tapes and
mailers are used principally by small wholesalers, manufacturers and
distributors as containers to package, distribute and market their products.
The Company's line of retail supplies, including signs, merchandising
supplies, bags, ribbons, gift wrap and bows are used by small retailers to
display, market and package their products.
 
  During fiscal year 1998, the Company developed and introduced the Company
ColorsTM line of work clothing, including an array of jackets, shirts, hats,
sweatshirts, and uniforms commonly worn in the conduct of small business. The
Company Colors line may be embroidered with business names, logos, and
employee names to provide a small business with a coordinated and professional
image.
 
  The Company distributes Form Magic(R), a proprietary form-filling software
package, third-party accounting software including Peachtree's One-Write
Plus(R) and Intuit's Quickbooks(R), and a line of products designed by
MySoftware Company. Software distributed by the Company is designed to perform
a variety of the tasks required to manage and promote a small business, and is
compatible with the business forms and other printed products offered by the
Company.
 
  For a further discussion of the risks and uncertainties associated with
customer preferences and the market for forms and related printed products,
see "Forward Looking Information and Risk Factors to Future Performance"
included in Part II, Item 7 to this Annual Report on Form 10-K.
 
PRODUCT DEVELOPMENT AND RESEARCH
 
  The Company's products are designed principally by an in-house product
development staff or are obtained from third-party sources. The Company relies
upon direct field research with customers and prospects, focus groups, mail
surveys, feedback from distributors, salespeople, representatives and
unsolicited suggestions to generate new product ideas. Product design efforts
are accomplished or directed by Company design personnel who employ manual and
computer design methods to create products. Product design efforts range from
minor revisions of existing manual business forms to the creation of a
consistent and coordinated line of products such as the Company Colors line of
work clothing. Throughout the design process, the Company solicits comments
and feedback from customers and prospects, and tests market acceptance through
a variety of direct mail and selling test methods.
 
  For a further discussion of the risks and uncertainties associated with the
technological changes affecting future demand for the Company's standardized
business forms and related products, see "Forward Looking Information and Risk
Factors to Future Performance" included in Part II, Item 7 to this Annual
Report on Form 10-K.
 
SALES AND MARKETING
 
  The Company has established three distinct channels of distribution. The
Company's primary channel is direct mail order in which approximately 90
million pieces of promotional advertising offering the Company's products are
delivered by mail to 1,922,000 customers and 9,400,000 prospective customers
each year under the
 
                                       2
<PAGE>
 
NEBS/TM/, RapidForms(R), Chiswick(R), Histacount(R), SYCOM(R), Russell &
Miller(R), Bags & Bows, NCS(R), Main Street(R), ASH/TM/, NAPCO(R), Education
Matters/TM/, Company Colors, Business Envelopes and SFL brand names. The
Company's direct marketing efforts are also supplemented by the prospecting
and account development efforts of an outbound telemarketing group.
 
  The Company's success to date has largely been the result of effective
direct marketing and the strength of its customer relationships. Targeted mail
order marketing in combination with focused telemarketing allows the Company
to identify and penetrate numerically and geographically dispersed but, in the
aggregate, significant markets. The Company targets small businesses with 100
or fewer employees within these markets with specialized promotions and
products specifically designed to meet small business needs. In the direct
mail channel, the Company's promotional materials contain one or more order
forms to be completed by the customer and either mailed, faxed or telephoned
to the Company's telesales and customer service group. The Company also
maintains a World Wide Web site for promotion and order taking.
 
  The Company's promotional materials include several reference catalogs
containing a comprehensive display of the Company's forms and checks,
packaging supplies and retail merchandising supplies product offerings. In
addition the Company utilizes smaller catalogs focused on specific products or
targeted to a specific small business segment, promotional circulars with
samples, flyers, inserts included with invoices, statements and product
shipments. The Company relies to a lesser extent on advertising space in
magazines and post card packages to generate sales leads from prospective
customers. The Company utilizes the United States or the local country postal
service for distribution of most of its advertising materials.
 
  The Company's second principal channel of distribution is through a 400
person in-house sales force dedicated to marketing McBee(R) brand checks and
check writing systems, Chiswick brand packaging and shipping supplies, or
Russell & Miller brand retail merchandising and display products. Initial
order support, product reorders and routine service in the direct sales
channel is provided by a network of customer service representatives located
throughout the United States and Canada.
 
  The principal focus of the McBee sales force is to generate first-time
buyers for Company check and check writing system products. Prospective
customer leads are generated for the McBee sales force under referral
arrangements with small business accountants and a network of commercial banks
containing in excess of 16,000 geographically dispersed branch offices. The
McBee sales effort typically generates small business customers with fewer
than 10 employees.
 
  The principal focus of the Chiswick and Russell & Miller sales force has
been to develop high-potential customer relationships initially established
through the direct mail channel. The Chiswick and Russell & Miller sales
effort typically supports businesses with more than 100 employees or retail
chains with geographically dispersed store-front locations.
 
  The Company's third principal distribution channel is through a network of
participating, independent dealers. The Company distributes a private label
version of a full line of standard and custom printed products, including
manual and computer forms, checks, greeting cards and labels through this
dealer network. The Company's participating independent dealers typically
include local printers, business forms dealers, stationers, computer stores
and system houses and number in excess of 22,000.
 
  The Company believes that its sophisticated and extensive marketing
database, customer/prospect lists and referral sources constitute a
competitive advantage. The Company is able to select names and plan promotions
based on a variety of attributes including status as a customer or prospect,
line of business, product purchase history, purchase frequency or purchase
dollar volume. With this data, the Company is able to create and deliver cost-
effective marketing programs to small businesses through direct mail, direct
sales, outbound telemarketing, the internet or the dealer channel.
 
  For a further discussion of the risks and uncertainties associated with the
small business market and the Company's direct mail order channel, see
"Forward Looking Information and Risk Factors to Future Performance" included
in Part II, Item 7 to this Annual Report on Form 10-K.
 
                                       3
<PAGE>
 
RAW MATERIALS, PRODUCTION AND DISTRIBUTION
 
  The Company's production and distribution system is designed to process a
high volume of small dollar orders on a cost-effective basis. The production
and procurement of base printed product stock is based on forecasts of demand
for the Company's products. The Company produces semi-finished base business
forms, check stock and related products in long runs on high-speed, roll-fed
presses from raw paper. The Company also purchases base printed stock from a
number of industry sources at competitive prices. The raw paper and carbonless
paper used by the Company to produce base printed stock is purchased from a
limited number of vendors at competitive prices.
 
  In response to a customer order, the Company's base printed products are
subsequently personalized with a variety of imprint options including customer
names, addresses, phone numbers, consecutive numbering and logos. The Company
operates equipment specifically designed to meet the demands of short-run
personalized printing. Typesetting and imprinting of customer headings are
accomplished with computerized typesetters, platemaking systems, letter
presses, offset presses and digital presses. In addition, the Company utilizes
manual and semi-automatic bindery equipment. A number of the Company's
imprinting presses have been designed internally or substantially modified to
meet the short-run demands of small businesses. These specialized presses
allow the Company to produce small-order quantities with greater efficiency
than possible with stock equipment available from typical printing press
equipment suppliers.
 
  During the past two years, the Company has experienced an increase in the
proportion of revenue generated by the sale of stock business products
produced by third parties, including Chiswick brand industrial packaging and
warehouse supplies, and Bags & Bows retail supplies. The Company principally
utilizes a "pick and pack" operation to aggregate stock products from
warehoused inventory into distinct order groups and to package these order
groups for shipment to the customer. The Company's stock business products are
obtained from a large number of suppliers at competitive prices.
 
  In addition, the Company relies on a limited number of suppliers to produce
and drop-ship products directly to Company customers, including the Company
Colors line of work clothing. The Company believes that alternative sources
are generally available for products purchased from third-party vendors, and
has not experienced any significant problems in obtaining necessary items.
 
  The Company has no significant backlog of orders. The Company's objective is
to produce and ship product as expeditiously as possible following receipt of
a customer's order. During fiscal year 1998, approximately 70% of printed
products were produced and shipped within one day and approximately 90% within
four days of order. The Company's stock business products are routinely
shipped within 24 hours of receipt of a customer order.
 
  To facilitate expeditious production and shipment of product, the Company
maintains significant inventories of raw paper ($1,622,000 at June 27, 1998),
and partially printed business forms, packaging, shipping and retail supplies,
and related business products ($19,348,000 at June 27, 1998).
 
  The Company ships in excess of 90% of its products to customers by United
Parcel Service of America, Inc. The Company uses Parcel Post and overnight
delivery services for distribution of the remainder of its products to
customers.
 
  For a further discussion of the risks and uncertainties associated with the
Company's reliance on certain individual third-party vendors to provide raw
materials and services critical to the Company's operation, see "Forward
Looking Information and Risk Factors to Future Performance" included in Part
II, Item 7 to this Annual Report on Form 10-K.
 
                                       4
<PAGE>
 
COMPETITION
 
  The small business forms and business supplies industry is highly
competitive. The Company believes that it is well positioned in the small
business marketplace, with a reputation for reasonable prices and high
quality, reliability and service.
 
  The Company's primary competitors for printed products are the local
printers, business forms dealers, contract stationers and office products
superstores located throughout the United States, Canada, the United Kingdom
and France. Local printers have an advantage of physical proximity to
customers, but generally do not have the capability of producing a broad array
of products, particularly those having a complex construction. In addition,
most local printers lack the economies of scale to produce a small order for a
single customer on a cost effective basis. General purpose, preprinted
business forms offered by stationers and office product superstores are
typically price competitive with the Company's forms, but lack the design and
functionality for specific lines of business and the custom printing options
available with the Company's products. The Company's principal competitors for
stock business products are the large number of local and regional business
supplies jobbers, distributors and retailers throughout the United States and
Canada.
 
  At present, the Company is aware of more than twenty major independent
companies or divisions of larger companies marketing printed products and
business supplies to small businesses through mail order, distributors, or a
direct sales force in the United States and Canada, the United Kingdom and
France. The primary competitive factors influencing a customer's purchase
decision are product guarantees, breadth of product line, speed of delivery,
price and customer service. The Company believes it is the leading direct
marketer of business forms, checks and related printed products to the very
small business market in the United States, Canada and the United Kingdom. The
Company defines the very small business market as businesses with fewer than
20 employees.
 
  For a further discussion of the risks and uncertainties associated with the
competitive landscape for the Company's products, see "Forward Looking
Information and Risk Factors to Future Performance" included in Part II, Item
7 to this Annual Report on Form 10-K.
 
EMPLOYEES
 
  The Company had 3,738 full and part-time employees at June 27, 1998. The
Company believes its relationship with its employees to be satisfactory.
 
ENVIRONMENT
 
  To the Company's knowledge, no material action or liability exists on the
date hereof arising from the Company's compliance with federal, state and
local statutes and regulations relating to protection of the environment.
 
ITEM 2. PROPERTIES
 
  The Company's principal executive offices are located in Groton,
Massachusetts. The Company's principal operating facilities consist of
manufacturing, administrative and warehouse facilities and are located in the
United States, Canada, the United Kingdom and France. Of its principal
operating facilities, the Company owns 871,100 square feet in the aggregate in
Arizona (Flagstaff), Massachusetts (Groton and Townsend), Missouri
(Maryville), New Hampshire (Peterborough), New Jersey (Thorofare), Ontario
(Midland and Toronto), the United Kingdom (Chester), and Utah (Ogden), and
leases 582,851 square feet in the aggregate in California (Santa Fe Springs),
France (Tours), Massachusetts (Sudbury), New Jersey (Parsippany), Ohio
(Athens) and Virginia (Damascus). The Company also leases space in over 80
locations in the United States and Canada for sales purposes, leases and
subleases manufacturing space in Arizona, holds a 37,000 square foot
manufacturing building in Bridgeton, New Jersey for sale, and owns 16.9 acres
of undeveloped land in Douglasville, Georgia. Plans are in progress to
construct an additional 30,000 square feet of warehouse space in Midland,
Ontario.
 
                                       5
<PAGE>
 
  With reference given to the 30,000 square foot addition currently under
construction in Midland, Ontario, the Company believes its existing production
and office facilities are adequate for its present and foreseeable future
needs.
 
ITEM 3. LEGAL PROCEEDINGS
 
  From time to time the Company is involved in disputes and/or litigation
encountered in the ordinary course of its business. The Company does not
believe that the ultimate impact of the resolution of such outstanding matters
will have a material effect on the Company's business, operating results or
financial condition.
 
ITEM 4. SUBMISSION OF MATTERS TO A VOTE OF SECURITY HOLDERS
 
  There were no matters submitted to a vote of stockholders during the fourth
quarter of fiscal 1998.
 
                                    PART II
 
ITEM 5. MARKET FOR THE REGISTRANT'S COMMON EQUITY AND RELATED STOCKHOLDER
        MATTERS
 
COMMON STOCK
 
  The Company's Common Stock is listed and traded on the New York Stock
Exchange under the symbol "NEB." For the fiscal periods indicated, the high
and low sales prices for shares of the Company's Common Stock as reported on
the New York Stock Exchange-Composite Transactions Reporting System were as
follows:
 
<TABLE>
<CAPTION>
FISCAL 1998                HIGH    LOW
- -----------              -------- ------
<S>                      <C>      <C>
1st Quarter............. 32 1/2   25 3/4
2nd Quarter............. 33 13/16 29 1/8
3rd Quarter............. 34 1/4   30 5/8
4th Quarter............. 34 1/2   30
</TABLE>
<TABLE>
<CAPTION>
FISCAL 1997               HIGH   LOW
- -----------              ------ ------
<S>                      <C>    <C>
1st Quarter............. 19 3/8 15
2nd Quarter............. 21 5/8 17 3/8
3rd Quarter............. 26     19 5/8
4th Quarter............. 29 7/8 25 1/8
</TABLE>
 
  As of August 28, 1998, there were 641 stockholders of record, and the
Company believes that as of such date there were approximately 6,000
beneficial owners of the Company's Common Stock, based on information provided
by the Company's transfer agent. Information with respect to dividends paid on
the Company's Common Stock during the past two fiscal years is shown in Note
15 to the Consolidated Financial Statements included in this Annual Report on
Form 10-K.
 
                                       6
<PAGE>
 
ITEM 6. SELECTED FINANCIAL DATA
 
FIVE YEAR SUMMARY
(IN THOUSANDS OF DOLLARS EXCEPT PER SHARE AMOUNTS AND OTHER STATISTICS)
 
<TABLE>
<CAPTION>
                           JUNE 27,   JUNE 28,   JUNE 29,   JUNE 30,   JUNE 24,
FOR THE FISCAL YEAR ENDED   1998(A)    1997(B)    1996(C)    1995(D)    1994(E)
- -------------------------  ---------  ---------  ---------  ---------  ---------
<S>                        <C>        <C>        <C>        <C>        <C>
INCOME STATISTICS
Net Sales...............   $ 355,767  $ 263,424  $ 254,954  $ 263,724  $ 251,253
Income before income
 taxes .................      41,405     31,380     21,055     28,492     27,599
 Percent of sales.......        11.6%      11.9%       8.3%      10.8%      11.0%
 Provision for income
 taxes..................      16,471     12,731      8,306     11,818     12,036
 Percent of sales.......         4.6%       4.8%       3.3%       4.5%       4.8%
Net income before equity
 in losses of
 investment.............      24,934     18,649     12,749     16,674     15,563
 Percent of sales.......         7.0%       7.1%       5.0%       6.3%       6.2%
 Percent of stockhold-
 ers' equity............        21.8%      23.1%      16.8%      18.2%      15.6%
 Per diluted common
 share..................        1.77       1.38       0.86       1.09       1.01
Net Income..............      24,934     18,649     11,929     16,298     15,563
 Percent of sales.......         7.0%       7.1%       4.7%       6.2%       6.2%
 Percent of stockhold-
 ers' equity............        21.8%      23.1%      15.7%      17.8%      15.6%
 Per diluted common
 share..................        1.77       1.38       0.81       1.07       1.01
Dividends per common
 share..................        0.80       0.80       0.80       0.80       0.80
- ---------------------------------------------------------------------------------
BALANCE SHEET STATISTICS
Current assets..........   $ 101,060  $  68,426  $  71,334  $  77,509  $  85,288
Current liabilities.....      50,677     33,327     27,273     32,169     30,418
Working capital.........      50,383     35,099     44,061     45,340     54,870
Current ratio...........         2.0        2.1        2.6        2.4        2.8
Total assets............     307,577    141,196    103,542    124,546    131,691
Long-term debt..........     141,000     27,000          0          0          0
Stockholders' equity....     114,505     80,581     75,916     91,523     99,479
Diluted weighted average
 shares outstanding.....      14,106     13,525     14,811     15,295     15,364
Book value per common
 share..................        8.01       5.92       5.42       6.16       6.43
- ---------------------------------------------------------------------------------
OTHER FINANCIAL STATIS-
 TICS
Capital expenditures....   $  13,275  $   9,567  $   9,388  $  10,804  $   6,054
Depreciation and amorti-
 zation.................      15,218      9,090     10,329     12,676     11,623
- ---------------------------------------------------------------------------------
OTHER STATISTICS
Number of employees.....       3,738      2,164      2,014      2,055      2,083
Number of stockholders..       6,000      6,000      5,800      5,600      5,700
Number of active custom-
 ers....................   1,922,000  1,297,000  1,238,000  1,292,000  1,285,000
Facilities (in square
 feet)..................   1,594,000    886,000    708,000    743,000    794,000
</TABLE>
- --------
(A) Included in the 1998 results is a $.9 million pretax gain, or $.04 per
    diluted share, from the settlement of the Company's US defined-benefit
    pension plan and curtailment of the Company's Canadian defined-benefit
    pension plan.
(B) Included in the 1997 results is a $3.8 million pretax charge, or $.17 per
    diluted share, related to the elimination of the Company's retail
    initiative with Kinko's and a $2.2 million pretax gain, or $.10 per
    diluted share, from the curtailment of the Company's defined-benefit
    pension plan.
(C) Included in the 1996 results is a $3.04 million pretax charge, or $.12 per
    diluted share, related to the closure of the Company's Flagstaff, Arizona
    manufacturing facility.
(D) Included in the 1995 results is a $1.96 million pretax charge, or $.07 per
    diluted share, related to integration of the Company's SYCOM subsidiary.
(E) Included in the 1994 results is a $5.45 million pretax charge, or $.21 per
    diluted share, related to a restructuring program.
 
See the Notes to the Consolidated Financial Statements included in this Annual
Report on Form 10-K.
 
                                       7
<PAGE>
 
ITEM 7. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND
        RESULTS OF OPERATIONS
 
OVERVIEW
 
  New England Business Service, Inc. (the "Company"), a Delaware corporation
founded in 1952, incorporated in Massachusetts in 1956 and reincorporated in
Delaware in 1986, designs, produces and distributes business forms, checks,
envelopes, labels, greeting cards, signs, stationery and related printed
products and distributes packaging, shipping and warehouse supplies, software,
work clothing and other business products through mail order, direct sales,
telesales, dealers and the internet to small businesses throughout the United
States, Canada, the United Kingdom and France.
 
  In December 1997, the Company acquired all of the outstanding common stock
of Rapidforms, Inc. ("Rapidforms") for consideration of approximately
$82,136,000 in cash (net of cash acquired). Rapidforms designs, produces and
markets a line of business forms, business supplies, in-store retail
merchandising supplies, holiday greeting cards and promotional products sold
principally by direct mail to small businesses across the United States.
 
  In June 1998, the Company acquired all of the outstanding common stock of
McBee Systems, Inc. and all of the assets of McBee Systems of Canada, Inc.
(collectively "McBee") for consideration of approximately $48,529,000 in cash
(net of cash acquired) and $12,600,000 in Company common stock. McBee
manufactures and markets a line of checks and related products to small
businesses in the United States and Canada through a dedicated field sales
force.
 
RESULTS OF OPERATIONS
 
1998 VERSUS 1997
 
  Net sales increased $92.4 million or 35.1% to $355.8 million for fiscal year
1998 from $263.4 million in fiscal year 1997. $84.8 million or 91.8% of the
net sales increase was attributable to acquisitions completed during fiscal
years 1998 and 1997. The acquisitions of Rapidforms and McBee during fiscal
year 1998 accounted for $38.0 million and $4.7 million of the increase,
respectively. The acquisitions of Chiswick Trading, Inc. and Standard Forms,
Ltd. during fiscal year 1997 contributed $38.3 million and $3.8 million,
respectively, to the acquisition related net sales growth during fiscal year
1998. The balance of the net sales increase of $7.6 million was primarily
attributable to price increases effected during the fiscal year and to
moderate growth in certain product lines. The Company expects to achieve
revenue growth in excess of 30% during fiscal year 1999 due primarily to the
full year impact of the businesses acquired during fiscal year 1998.*
 
  Cost of sales as a percentage of net sales increased from 35.7% in fiscal
year 1997 to 38.0% in fiscal year 1998. The increased percentage was primarily
the result of an increase in revenue generated by lower margin products
associated with the businesses acquired by the Company during fiscal years
1998 and 1997. The acquired businesses higher cost of sales is due to the
nature of their products, markets and distribution methods. The Company has
commenced implementation of certain cost savings initiatives in the acquired
businesses designed to counter the unfavorable margin impact.* In addition,
the Company is continuing to seek opportunities to leverage its enhanced
purchasing power with vendors and service providers to reduce manufacturing
costs.*
 
  Selling and advertising expense as a percentage of sales decreased slightly
from 34.3% in fiscal year 1997 to 34.2% in fiscal year 1998. The impact of a
higher ratio of selling and advertising expense to net sales in the acquired
businesses and a significant increase in amortization expense associated with
acquisition related
- --------
* This forward-looking statement reflects the Company's current expectations.
 There can be no assurance the Company's actual performance will not differ
 materially from those projected in such forward-looking statements due to the
 important factors described in the section to this Management's Discussion
 and Analysis of Financial Condition and Results of Operations titled
 "Forward-Looking Information and Risk Factors to Future Performance."
 
                                       8
<PAGE>
 
intangibles was more than fully offset by improved selling and advertising
efficiency in the Company's core businesses. Selling and advertising expense
as a percentage of net sales is expected to grow by 3 to 4 percentage points
during fiscal year 1999.* The projected increase is principally the result of
planned marketing investment in support of new products during fiscal year
1999 and a proportionately higher weighting of revenues during the year
generated by the new businesses acquired during fiscal year 1998.*
 
  General and administrative expense decreased as percentage of net sales from
17.4% in fiscal year 1997 to 15.2% in fiscal year 1998. The decline was
principally the result of a lower ratio of general and administrative expense
to net sales associated with the Company's newly acquired businesses and a
reduction in corporate general and administrative expense during fiscal year
1998. These reductions in the ratio of general and administrative expense to
net sales were partially offset by increased spending levels associated with
the Company's program to reengineer its financial and operational information
systems. General and administrative expense is expected to continue to decline
as a percentage of net sales in fiscal year 1999.*
 
  During fiscal year 1998, payments related to accruals for previous year's
exit costs were completed and there were no significant changes in estimates
of such exit costs.
 
  During fiscal year 1997, the Company amended its defined benefit pension
plan for U.S. based employees of New England Business Service, Inc. to freeze
participation and to eliminate further benefit accruals. In fiscal year 1998,
the Company terminated the defined benefit pension plan and settled all plan
obligations. The Company recorded a plan curtailment gain of $2,187,000 and a
plan settlement gain of $556,000 in fiscal years 1997 and 1998, respectively,
associated with the amendment and termination of this plan.
 
  During fiscal year 1998, the Company amended its defined benefit pension
plan for Canadian employees of NEBS Business Forms, Ltd. to freeze
participation and to allow participants to rollover accrued benefits under the
plan to a defined contribution retirement plan. The Company recorded a
curtailment gain of $313,000 during fiscal year 1998 associated with the
freeze and resultant benefit rollover. The Company plans to settle all
obligations associated with the benefit rollover during fiscal year 1999.*
 
  Interest expense, net of interest income, increased from $64,000 in fiscal
year 1997 to $4,334,000 or 1.2% of net sales in fiscal year 1998. The increase
in net interest expense is the result of the issuance of debt to finance
acquisitions completed during the two fiscal years. The Company expects
interest expense to increase to approximately $9,000,000 during fiscal year
1999 to reflect the full year impact of the debt incurred to acquire
Rapidforms and McBee in fiscal year 1998.*
 
  The provision for income taxes as a percentage of pretax income decreased
from 40.6% in fiscal year 1997 to 39.8% in fiscal year 1998 principally due to
a reduction in the Company's effective state tax rate. The Company will seek
to take advantage of opportunities afforded by the acquisition related change
in the Company's operational structure to further reduce its effective state
tax rate during fiscal year 1999.*
 
  The Company will continue to seek opportunities to acquire companies,
businesses and product lines to enhance the Company's competitive position in
the marketplace or to gain access to new markets, products, competencies or
technologies.* In addition, the Company is committed to capitalizing on the
marketing and cost reduction opportunities presented by integration of the
businesses acquired during fiscal years 1997 and 1998.* The Company will
continue to seek opportunities to enhance the cost structure of the Company,
to improve operating efficiencies, and to fund investments in support of the
Company's strategies.*
- --------
* This forward-looking statement reflects the Company's current expectations.
 There can be no assurance the Company's actual performance will not differ
 materially from those projected in such forward-looking statements due to the
 important factors described in the section to this Management's Discussion
 and Analysis of Financial Condition and Results of Operations titled
 "Forward-Looking Information and Risk Factors to Future Performance."
 
                                       9
<PAGE>
 
  In fiscal 1998, the Company adopted SFAS No. 128, "Earnings Per Share." In
June 1997, the Financial Accounting Standards Board issued SFAS No. 130,
"Reporting Comprehensive Income" and SFAS No. 131 "Disclosures about Segments
of an Enterprise and Related Information," in February 1998, SFAS No. 132,
"Employers' Disclosure about Pensions and Other Postretirement Benefits" and
in June, 1998, SFAS No. 133, "Accounting for Derivative Instruments and
Hedging Activities." The Company will adopt these statements during fiscal
year 1999 and does not expect that the adoption of these statements will have
a material impact on the consolidated financial statements. *
 
  In March 1998, the AICPA issued Statement of Position 98-1 "Accounting for
the Costs of Computer Software Developed or Obtained for Internal Use." The
Company will be adopting this statement in fiscal year 1999 and does not
expect the adoption of this statement will have a material impact on the
consolidated financial statements.* The AICPA also issued Statement of
Position 98-5 "Reporting on the Costs of Start-Up Activities." The policies
promulgated by this statement had previously been followed by the Company and
thus its implementation will not impact the financial statements.
 
1997 VERSUS 1996
 
  Net sales increased $8.4 million or 3.3% to $263.4 million for fiscal year
1997 from $255.0 million in fiscal year 1996. The net sales increase included
a $15.7 million or 6.1% increase resulting from the acquisition of Standard
Forms Ltd. and Chiswick Trading, Inc. during fiscal year 1997, offset by a
$11.2 million or 4.4% decline attributable to the Company's decision to
eliminate its retail initiative with Kinkos, to divest the One-Write Plus(R)
software line and to reposition the Company's software line. The remainder of
the sales increase consisted of price increases of 2.0% or $5.0 million,
partially offset by a unit volume decrease of $1.1 million or 0.4%.
 
  Cost of sales remained constant from 1996 to 1997 at approximately 35.7% of
net sales. Improved cost of sales performance in business forms and related
products resulting from overhead cost reduction programs implemented in fiscal
years 1996 and 1997 was offset by a higher cost of sales associated with the
businesses acquired by the Company during fiscal year 1997. The acquired
businesses' higher cost of sales is due to the nature of their products,
markets and distribution methods. Paper prices remained relatively stable
during fiscal years 1997 and 1996 and did not have a significant impact on
cost of sales.
 
  Selling and advertising expenses decreased from 39.0% of net sales in fiscal
year 1996 to 34.3% of net sales in fiscal year 1997. This decrease was
principally the result of the Company's decision to eliminate the Kinko's
retail channel initiative early in fiscal year 1997, which substantially
reduced selling and advertising expenditures, as well as the sale of the One
Write Plus(R) software line in late fiscal year 1996, which required a high
level of selling and advertising support. These reductions were partially
offset by increased direct mail advertising required to increase revenue
growth rates in the direct mail forms business.
 
  General and administrative expenses increased from 16.5% of net sales in
fiscal year 1996 to 17.4% of net sales in fiscal year 1997. The increase was
primarily related to the Company's program to reengineer its financial and
operational information systems, and an increase in performance-based bonus
plan expenses from year to year.
 
  During fiscal year 1997, the Company recorded pretax exit costs of $3.8
million related to a decision to eliminate its retail channel initiative with
Kinko's. The pre-tax exit charges consisted of estimated costs related to
facility closures of $0.5 million, estimated equipment write-offs of $1.1
million and estimated termination benefits of $2.2 million. All liabilities
have been substantially settled at June 27, 1998.
- --------
* This forward-looking statement reflects the Company's current expectations.
 There can be no assurance the Company's actual performance will not differ
 materially from those projected in such forward-looking statements due to the
 important factors described in the section to this Management's Discussion
 and Analysis of Financial Condition and Results of Operations titled
 "Forward-Looking Information and Risk Factors to Future Performance."
 
 
                                      10
<PAGE>
 
  During fiscal year 1997, the Company amended its defined-benefit pension
plan for the majority of its domestic employees to freeze plan participation
at December 31, 1996 and eliminate further benefit accruals after June 28,
1997. A non-recurring plan curtailment gain of $2.2 million was recorded by
the Company as a result of the amendment. The plan was terminated and settled
during the first quarter of fiscal 1998. During fiscal 1997, the Company
terminated its existing profit-sharing plan and instituted a transition bonus
plan for the remainder of the year. The net financial impact in fiscal 1997
was immaterial.
 
  The provision for income taxes as a percentage of pretax income increased
from 1996 to 1997 due to a reduction in tax-free interest income.
 
  In fiscal year 1997, the Company's adoption of Statement Financial
Accounting Standards (SFAS) No. 121, "Accounting for the Impairment of Long-
Lived Assets and for Long-Lived Assets to be Disposed Of," was not significant
to the consolidated financial statements. As allowed by the Financial
Accounting Standards Board, the Company chose during fiscal 1997 to continue
to account for stock-based compensation using the intrinsic value method
prescribed in Accounting Principles Board Opinion No. 25, "Accounting for
Stock Issued to Employees," and related Interpretations ("APB Opinion No. 25")
instead of adopting SFAS No. 123, "Accounting for Stock-Based Compensation."
 
YEAR 2000
 
  During fiscal year 1996, the Company established a five year plan to upgrade
the majority of its critical operational information systems. This information
systems reengineering plan was developed to enhance system performance and to
address Year 2000 issues. The Company has experienced delays in certain facets
of the reengineering effort, and as a result has modified its Year 2000 plan
to focus on system remediation rather than system replacement. The majority of
the Company's operational information systems have been inventoried and
assessed for Year 2000 compliance, and approximately 40% of the Company's
systems have been remediated as of June 27, 1998. The Company is currently on
schedule to complete the remediation of all critical operating systems by June
1999, which is expected to leave an appropriate amount of time prior to the
advent of the Year 2000 to perform detailed system testing and compliance
verification.*
 
  In addition, the Company is communicating with key suppliers, vendors and
business partners in order to assess their ability to maintain normal
operations in the Year 2000. Such key suppliers include, but are not limited
to, MCI Telecommunications Corporation, R.R. Donnelley and Sons, Appleton
Papers, and United Parcel Service of America, Inc. To the extent that the
Company is not satisfied with the status of a vendor's Year 2000 compliance or
remediation plans, the Company expects to develop and implement appropriate
contingency plans.* Such contingency plans will include the development of
alternative sources for the product or service provided by the non-compliant
vendor. In addition, the Company will monitor the Year 2000 activities of
U.S., Canadian and U.K. postal services and pertinent local and regional
utilities. However, due to the lack of alternative sources for such services,
the Company can make no assurances that Year 2000 related disruptions in
postal, electrical or similar services would not have a material adverse
effect on the Company's financial performance or long-term prospects.
 
  The Company has also inventoried and assessed the majority of the systems
associated with the functioning of its plant, property and equipment. The
date-related issues associated with the proper functioning of such assets are
insignificant and are not expected to represent a material risk to the
Company.* Further, given that the Company has approximately 1.9 million active
customers, the failure of any one customer due to a Year 2000 issue would not
have a material adverse impact on the Company's financial performance or long-
term prospects.*
- --------
* This forward-looking statement reflects the Company's current expectations.
 There can be no assurance the Company's actual performance will not differ
 materially from those projected in such forward-looking statements due to the
 important factors described in the section to this Management's Discussion
 and Analysis of Financial Condition and Results of Operations titled
 "Forward-Looking Information and Risk Factors to Future Performance."
 
 
                                      11
<PAGE>
 
  The Company's cash outlays for capital improvements and period expenses
associated with the information systems reengineering project and for Year
2000 compliance are projected to total $21 million during fiscal years 1997
through 2000, of which over one-half has been spent as of June 27, 1998.* The
capital improvements and expenses required to effect the information systems
reengineering project and Year 2000 remediation effort have been included as
part of the Company's annual budgets and reflected in the Company's strategic
financial plans. The Company does not expect that the capital spending or
period expense associated with the Year 2000 issue will have a material effect
on its financial position or results of operations.*
 
  For a further discussion of the risks and uncertainties associated with the
Year 2000 issue and the Company's reliance on individual third-party vendors
to provide raw materials and services critical to the Company's operation, see
"Forward Looking Information and Risk Factors to Future Performance" included
in this Management's Discussion and Analysis of Financial Condition and
Results of Operations.
 
LIQUIDITY AND CAPITAL RESOURCES
 
  Cash provided by operating activities amounted to $42.5 million in fiscal
year 1998, approximately $4.7 million or 12.6% higher than the $37.8 million
provided in fiscal year 1997. This increase in cash provided by operating
activities was composed of a $6.3 million increase in net income and a $6.1
million increase in non-cash depreciation and amortization expense, offset in
part by a comparative reduction of $7.7 million in the amount of cash provided
by working capital and other non-cash adjustments to reported net income. In
fiscal year 1997, cash provided by operating activities increased $14.5
million or 62.2% from the $23.3 million dollars provided in fiscal year 1996
due principally to a 56% or $6.7 million increase in net income, in
combination with an increase in accounts payable and income taxes payable
balances.
 
  Working capital as of June 27, 1998 amounted to $52.2 million including
$10.8 million of cash and short-term investments. This balance represents an
increase of $17.1 million from the working capital balance of $35.1 million
including cash and short-term investments of $7.8 million existing at the end
of fiscal year 1997. This increase in working capital was principally the
result of the increase in cash provided by operating activities and the
addition of the working capital balances of companies acquired during fiscal
year 1998. Investment in working capital declined by $9.0 million in fiscal
year 1997, principally due to the repurchase of 1,046,000 shares of the
Company's common stock for $17.7 million during the period. The Company does
not expect to experience any significant change to the amount of working
capital investment required to support its business during fiscal year 1999.*
 
  Capital expenditures of $13.3 million in fiscal year 1998 represented a $3.7
million increase from the $9.6 million expended in fiscal year 1997 and a $3.9
million increase from the $9.4 million expended in fiscal year 1996. Capital
expenditures over the three year period have included significant investment
in the purchase, development and implementation of information systems
infrastructure and operating systems. In addition, capital expenditures in
fiscal year 1998 included the construction of a $3.0 million telemarketing
facility in Flagstaff, Arizona. Capital expenditures in fiscal year 1996 also
included equipment to support the Company's retail initiative and stationery
equipment to meet product demand for the retail channel. The Company expects
capital expenditures to exceed $15.0 million dollars in fiscal year 1999 due
to an existing $1.2 million commitment to expand the Company's Midland,
Ontario manufacturing facility, additional planned improvements in information
systems infrastructure and an increase in the annual maintenance level of
capital expenditures required to support the Company's newly acquired
businesses.*
 
  The Company repurchased 1,046,000 shares of the Company's common stock for
$17.7 million in cash during fiscal year 1997 and 994,900 shares for $17.9
million in cash in fiscal 1996. The Company did not repurchase any shares of
Company common stock in fiscal 1998. In addition, the Company declared and
paid a cash dividend of $.80 per share during each of the last three fiscal
years, amounting to a total of $11.0 million in fiscal 1998, $10.7 million in
fiscal 1997 and $11.9 million in fiscal 1996.
- --------
* This forward-looking statement reflects the Company's current expectations.
 There can be no assurance the Company's actual performance will not differ
 materially from those projected in such forward-looking statements due to the
 important factors described in the section to this Management's Discussion
 and Analysis of Financial Condition and Results of Operations titled
 "Forward-Looking Information and Risk Factors to Future Performance."
 
                                      12
<PAGE>
 
  In addition to its present cash and short-term investment balances, the
Company has consistently generated sufficient cash internally to fund its
needs for working capital, dividends and capital expenditures. In anticipation
of the Rapidforms acquisition, the Company amended the terms of its committed,
unsecured, revolving line of credit agreement on December 27, 1997 to increase
the total committed line to $135 million, to expand the number of
participating banks to ten, and to extend the facility maturity date to
December 27, 2002. In anticipation of the McBee acquisition, the Company
further amended the credit agreement on May 29, 1998 to increase the total
committed line to $165 million. At June 27, 1998, the Company had $141 million
of outstanding debt under this credit facility. The credit agreement contains
various restrictive covenants which, among other things, require the Company
to maintain certain minimum levels of consolidated net worth and specific
consolidated debt and fixed charge ratios.
 
  In order to effectively fix the interest rate on a portion of the debt
outstanding under the revolving line of credit, the Company has entered into
interest rate swap agreements with several of the banks party to the credit
agreement. These swap agreements contain notional principal amounts and other
terms determined with respect to the Company's forecasts of future cash flows
and borrowing requirements. At June 27, 1998, the notional principal amount
outstanding of the interest rate swap agreements totaled $115 million.
 
  In order to minimize the Company's exposure to foreign currency fluctuations
with respect to intercompany loans to foreign subsidiaries and affiliates, the
Company has entered into short-term forward exchange rate contracts with a
major commercial bank in currency amounts directly corresponding to the short-
term intercompany loan amounts. At June 27, 1998, the Company had outstanding
forward exchange rate contracts for $1.8 million worth of Pounds Sterling and
$89,000 worth of French Francs.
 
  The Company anticipates that its current cash on hand, cash flow from
operations and additional availability under the line of credit will be
sufficient to meet the Company's liquidity requirements for its operations and
capital expenditures during fiscal year 1999.* However, the Company may pursue
additional acquisitions from time to time which would likely be funded through
the use of available cash, the issuance of stock, the obtaining of additional
credit, or any combination thereof.*
 
FORWARD-LOOKING INFORMATION AND RISK FACTORS TO FUTURE PERFORMANCE
 
  From time to time, the Company or its representatives have made or may make
forward-looking statements that reflect the Company's current expectations,
orally or in writing, in this Management's Discussion and Analysis of
Financial Condition and Results of Operations, elsewhere in this Annual Report
on Form 10-K, in other reports filed under the Securities Act of 1934, as
amended, in press releases or in statements made with the approval of an
authorized executive officer. The words or phrases "is expected," "will
continue," "anticipates," "estimates," or similar expressions in any of these
communications are intended to identify "forward-looking statements" within
the meaning of Section 21E of the Securities Exchange Act of 1934 and Section
27A of the Securities Act of 1933, as enacted by the Private Securities
Litigation Reform Act of 1995.
 
  There can be no assurance the Company's actual performance will not differ
materially from that projected in such forward-looking statements due to
important factors including but not limited to those described below. These
factors include increasing competition, economic cycles, technological change,
paper and postal costs, customer preferences, response rates, prospect lists,
governmental regulations, inherent risks in acquisitions, disruptions to the
Company's operating systems, Year 2000 risks to computer systems and reliance
on vendors, all of which are described in further detail below.
- --------
* This forward-looking statement reflects the Company's current expectations.
 There can be no assurance the Company's actual performance will not differ
 materially from those projected in such forward-looking statements due to the
 important factors described in the section to this Management's Discussion
 and Analysis of Financial Condition and Results of Operations titled
 "Forward-Looking Information and Risk Factors to Future Performance."
 
                                      13
<PAGE>
 
 Increasing Competition; Pressure on Price and Margins
 
  The Company operates in a highly competitive marketplace, in which it
competes with a variety of mail order marketers, retailers, dealers,
distributors and local printers in the marketing of business forms, checks,
stationery and business supplies to small businesses. Over the course of the
past decade, providers of business forms, checks, and stationery have
experienced growth in excess manufacturing capacity. In addition, the Company
has faced increasing competition from low-price, high-volume office supply
chain stores. Improvements in the cost and quality of printing technology have
increasingly allowed dealers, distributors and local printers to gain access
to products of complex design and functionality at competitive prices. The
Company currently anticipates that these trends will continue. No assurance
can be given that competition will not have an adverse effect on the Company's
business. In addition, if any of the Company's competitors were to seek to
gain or retain market share by reducing prices or increasing promotional
discounting, the Company could be compelled to reduce its prices or match the
discounts and thereby reduce its gross margin and profitability.
 
 Economic Cycles; Variability of Performance.
 
  The Company's standardized forms and check business accounts for a majority
of its sales and profitability. The forms and check industry is highly
competitive and generally characterized by mature products designed within
well-established industry standards. The Company relies, in part, on net small
business formations for growth in demand for its standardized form and check
products. As a result, the Company's growth rate is closely correlated to the
strength of its target small business market. The Company's revenue trends and
operating profitability have been materially adversely affected by recession-
related contractions in the small business economy in the past. The Company
will continue to experience quarterly and annual variations in net sales and
net income as a result of changes in the levels of small business formations
and failures or from other economic events having an impact on small
businesses generally.
 
 Technological Change; Product Obsolescence and Risks to Competitive
Advantage.
 
  The Company's standardized business forms and related products are designed
to provide small businesses with the financial and business records required
to manage a business. Steady technological improvements have provided small
businesses in several market segments with alternative means to enact and
record business transactions. PC-based, point-of-sale, electronic form and
electronic transaction systems have been designed to automate several of the
functions performed by the Company's products. The price and performance
characteristics of personal laser and ink-jet printing equipment have improved
markedly in the recent past, thereby allowing small businesses a cost-
competitive means to print low-quality versions of Company forms on plain
paper. In addition, the Internet has the potential to eliminate the Company's
advantage of scale in direct marketing by providing all competitors with equal
access to customers who purchase products over the Internet. In response, the
Company has focused resources on the acquisition, development and procurement
of new products less susceptible to technological obsolescence and has
aggressively moved to develop a comprehensive electronic catalog of products
to be utilized in retail-based kiosks, PC-based software and over the
Internet. It should be noted that the Company's small business customers have
to-date proven to be relatively slow adopters of new technology which has
minimized the adverse impact of these technological trends. However, the
Company can give no assurance that continued technological change will not
have a material adverse impact on the long-term prospects for the Company's
business.
 
 Paper Costs and Postal Rates; Risks to Margins.
 
  The cost of paper used to produce the Company's products, catalogs and
advertising materials constitutes, directly or indirectly, over 30% of
consolidated revenues. In addition, the Company is reliant on the U.S. Postal
Service for delivery of most of the Company's promotional materials. Coated
paper costs for promotional materials and postal rates for third class mail
have increased significantly over the past decade. In addition, certain
segments of the paper market have demonstrated considerable price volatility
over the past five years. The Company has been able to counteract the impact
of postal and paper cost increases with cost reduction
 
                                      14
<PAGE>
 
programs and selected product price increases. Due to increased competition in
the small business forms, checks, stationery and supplies marketplace, no
assurance can be given that the Company will be able to increase product
pricing to compensate for future paper or postal cost increases. The inability
to raise prices in response to paper or postal cost increases could reduce the
Company's operating profitability and net income.
 
 Customer Preferences; Investment Requirements & Sales Risk.
 
  The Company's core business is the direct marketing, manufacturing and
distribution of standardized forms, checks, and related products to small
businesses. Newly-formed small business owners are increasingly demanding
custom and color-coordinated products to create an image in addition to
enabling the management of business transactions. The relative prices charged
by local printers, contract printers and dealers for providing these custom
and full-color printed products have been declining due to technological
advances in composition systems and printing equipment. As a direct result,
the cost advantage inherent to the Company's standardized forms and related
printed products has declined. The Company is responding with focused
investment in the infrastructure required to sell, compose, print and
distribute custom and full-color products. This effort includes installation
of an integrated and flexible information system architecture and the
reengineering of many of the Company's basic business functions. In addition,
the Company expects to continue to invest in its direct sales, dealer and
technology-based channels that more readily support the interactive marketing
required to sell custom and full-color products. However, the Company can give
no assurance that the rate of decline in demand for standardized forms and
related printed products will not accelerate, that the interactive marketing
investments will prove successful, or that the information systems
reengineering effort will not result in operating inefficiencies or unplanned
expense. If any of such potential risks materialize, the Company's future net
sales and net income could be materially adversely affected.
 
 Response Rates and Customer Retention; Sales Risk.
 
  Customer and prospect response rates to the Company's catalogs and
promotional materials have remained relatively stable over time. Continued
stability in prospect response and customer retention is primarily dependent
on the continued relevancy of the range of the Company's products to the small
business marketplace. New product introductions, to date, have generally
offset declines in response rates and retention attributable to product
obsolescence. However, the Company can make no assurances that its new product
introductions will continue to offset the rate of obsolescence of its
standardized forms products in the future. An increase in the rate of product
obsolescence or a decline in new product introductions could negatively impact
response rates and customer retention which, in turn, would have a materially
adverse impact on the Company's long-term financial performance.
 
 Prospect Lists; Sales Risk.
 
  The Company's direct mail business has been characterized by a consistent
level of average annual sales per customer. As such, net sales growth is
dependent, in part, on an increase in customers served by the Company. Growth
in the total number of direct mail customers served by the Company depends
upon continued access to high-quality lists of newly-formed small businesses.
In the past, the Company's ability to compile proprietary prospect lists was a
distinct competitive advantage. However, the external list compilation
industry has grown more sophisticated and currently markets comprehensive
lists of newly-formed businesses to the Company and its competitors. At
present, the Company relies on the speed of its delivery of promotional
materials to prospective customers to gain advantage over competitors.
However, the Company can make no assurances that its promotional material
delivery advantage will be maintained over time. A deterioration in the
Company's delivery advantage could have a materially adverse impact on the
Company's business and financial performance.
 
 Governmental Regulations; Sales Risk.
 
  Future governmental legislation or regulation including, but not limited to,
the following potential regulatory actions have the potential to have a
material adverse impact on the Company's business prospects: 1) enactment
 
                                      15
<PAGE>
 
of privacy laws could constrain the Company's ability to mail promotional
materials or to telemarket to small businesses; 2) modification to U.S. Postal
Service regulations with the effect of increasing postal rates or reducing
postal delivery efficiency could have an adverse impact on the Company's
marketing efforts; and 3) institution of a "general sales tax", "value added
tax" or similar national tax could reduce demand for the Company's products.
Although the Company has no current knowledge or belief that such adverse
regulation, of a material nature, or similar governmental regulation is
pending or imminent, it can make no assurance that adverse governmental
regulation will not have a material adverse impact on the Company's business
in the future.
 
 Acquisitions; Inherent Risk.
 
  From time to time the Company has acquired, or may acquire in the future, a
majority ownership position in a company or substantially all of the assets
related to a specific line of business. Such acquisitions are undertaken to
enhance the Company's competitive position in the marketplace or to gain
access to new markets, products, competencies or technologies. The Company has
performed in the past and will perform in the future a business, financial and
legal due diligence review in advance of an acquisition to corroborate the
assumptions critical to projected future performance of an acquired entity and
to identify the risks inherent to such projections. However, the Company can
make no assurances that its due diligence review will identify all potential
risks associated with the purchase, integration or operation of any acquired
enterprise. If any of such potential risks materialize, the Company's future
net sales and net income could be materially adversely affected.
 
 Operating Systems; Disasters and Disruptions.
 
  The Company has become increasingly dependent upon its manufacturing,
administrative and computer processing infrastructure and operations to
process its high volume of small dollar value orders on an efficient, cost
competitive and profitable basis. The Company has implemented commercially
reasonable safeguards to reduce the likelihood of property loss or service
disruptions and has secured property and business interruption insurance to
minimize the adverse financial consequences arising from a select group of
risks. However, the Company can make no assurances that its infrastructure and
operations are not susceptible to loss or disruption, whether caused by (i)
intentional or unintentional acts of Company personnel or third party service
providers, or (ii) natural disasters including, but not limited to,
earthquakes, fire or severe storms. In addition, the Company can make no
assurance that its insurance coverage will adequately respond to all potential
causes of property loss or service disruption. In the event that any such acts
or disasters lead to property loss or operating system disruption for which
property and business interruption insurance coverage is unavailable or
insufficient, the Company's financial performance and long-term prospects
could be materially adversely affected.
 
 Computer Systems; Year 2000 Impact
 
  The Company and its vendors have become increasingly reliant on computer
systems to process transactions and to provide relevant business information.
The majority of computer systems designed prior to the mid-1990s are
susceptible to a well publicized problem associated with an inability to
process date related information beyond the Year 2000. Without proactive
modifications to routines and programs, many systems of the Company and its
vendors could be rendered useless as early as June of 1999. The Company has
created a comprehensive plan to address the Year 2000 issue with respect to
both internal systems and to systems employed by critical vendors. However,
the Company can make no assurance that all Year 2000 risks to Company and
critical vendor systems can be identified and successfully negated through
modification of existing programs or other means prior to June of 1999. In the
event that any Year 2000 program deficiencies remain undetected, or in the
event that any programming modifications do not adequately address the Year
2000 issues, the Company or its vendors could experience critical operating
system failures. Any such operating system failures could have a material
adverse impact on the Company's financial performance and long-term prospects.
 
 Raw Materials and Services; Reliance on Certain Vendors
 
  The Company has become increasingly reliant on certain individual third-
party vendors to provide raw materials and services critical to the Company's
operations in order to gain the advantage of volume-related
 
                                      16
<PAGE>
 
favorable pricing and, in some instances, favorable contract terms. Such
critical vendors and the nature of the products or services provided include,
but are not limited to, governmental postal services for the delivery of
marketing materials and in some countries, customer packages, MCI
Telecommunications Corporation for the provision of toll-free telephone
services, R.R. Donnelley and Sons, Inc. for printing and processing of
marketing materials, Appleton Papers, Inc. for carbonless paper, and United
Parcel Service of America, Inc. for product delivery services. In the past,
the Company has been adversely affected by disruption in the services provided
or lack of availability of the products produced by its critical vendors
resulting from a variety of factors including labor actions, inclement
weather, disasters, systems failures and market conditions. The Company can
make no assurance that its critical vendors will remain capable of providing
the level of service or quantity of product required to support the Company's
business, nor that the Company could immediately identify alternative sources
for provision of the product or service on a similar cost basis. Any such
service disruption or product shortage could have a material adverse impact on
the Company's operating performance and net income.
 
 Other Risks; Variability of Performance
 
  The Company has experienced in the past and will experience in the future
quarterly and annual variations in net sales and net income as a result of
many factors, including, but not limited to, the timing of catalog mailings,
catalog response rates, product mix, the timing and levels of selling, general
and administrative expenses, cost reduction programs, timing of holidays and
inclement weather. The Company's planned operating expenses are based on sales
forecasts. If net sales performance falls below expectations in any given
quarter or year, the Company's operating results could be materially adversely
affected.
 
ITEM 7A. QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK
 
  The Company is exposed to a number of market risks, primarily the effects of
changes in foreign currency exchange rates and interest rates. Investments in
and loans and advances to foreign subsidiaries and branches, and their
resultant operations, denominated in foreign currencies, create exposures to
changes in exchange rates. The Company's utilization of its revolving line of
credit creates an exposure to changes in interest rates. The effect of changes
in exchange rates and interest rates on the Company's earnings generally has
been small relative to other factors that also affect earnings, such as
business unit sales and operating margins. For more information on these
market risks and financial exposures, see Note 1 and Note 5 of the Notes to
Consolidated Financial Statements included in this Annual Report on Form 10-K.
The Company does not hold or issue financial instruments for trading, profit
or speculative purposes.
 
  In order to minimize the Company's exposure to foreign currency fluctuations
with respect to the short-term intercompany loans created to fund the
operating cash requirements of the Company's European operations (see Note 2
in the Notes to Consolidated Financial Statements on page F-8), the Company
has entered into forward exchange rate contracts for the amount of the loans
and associated interest. The currencies hedged are the British pound and the
French franc. While there is no specified repayment date for the loans, the
forward exchange rate contracts are of limited duration and are replaced
periodically as they mature.
 
  In order to effectively convert the interest rate of a portion of the
Company's debt from a Eurodollar based floating rate to a fixed rate, the
company has entered into an interest rate swap agreements with major
commercial banks. Although the Company is exposed to credit and market risk in
the event of future nonperformance by any of the banks, management has no
reason to believe that such an event will occur.
 
  Upon reviewing its derivatives and other foreign currency and interest rate
instruments, based on historical foreign currency rate movements and the fair
value of market-rate sensitive instruments at year-end, the Company does not
believe that near term changes in foreign currency or interest rates will have
a material impact on its future earnings, fair values or cash flows.
 
                                      17
<PAGE>
 
ITEM 8. FINANCIAL STATEMENTS AND SUPPLEMENTAL DATA
 
  The Company's financial statements, together with the independent auditors'
report thereon, appear beginning on page F-1 of this Annual Report on Form 10-
K.
 
ITEM 9. CHANGES IN AND DISAGREEMENTS WITH ACCOUNTANTS ON ACCOUNTING AND
        FINANCIAL DISCLOSURE
 
  Not applicable.
 
                                   PART III
 
ITEM 10. DIRECTORS AND EXECUTIVE OFFICERS OF THE REGISTRANT
 
DIRECTORS OF THE COMPANY
 
  Robert J. Murray, age 57, was elected Chief Executive Officer and Chairman
of the Board in December 1995. Mr. Murray has been a director of the Company
since 1991. Mr. Murray retired from The Gillette Company in 1995 having been
with that company for more than 34 years. From January 1, 1991 until his
retirement in 1995, Mr. Murray was Executive Vice President, North Atlantic
Group of Gillette. During 1990, he served as Vice President, Chairman's
Office, of Gillette and from 1985 to 1989 as Chairman of the Board of
Management of Braun AG, one of Gillette's German subsidiaries. Mr. Murray is a
director of Fleet National Bank, LoJack Corporation, Hannaford Bros. Co. and
Allmerica Financial Corporation.
 
  Peter A. Brooke, age 69, has been a director of the Company since 1989. He
also served in that capacity from 1970 to 1983. His principal occupation for
more than five years prior to December 31, 1995, was as Chairman and Chief
Executive Officer of Advent International Corporation. In January 1996, Mr.
Brooke retired as Chief Executive Officer of Advent International but remains
as Chairman of its Board of Directors. Advent International Corporation is an
international venture capital management firm.
 
  Robert L. Gable, age 67, has been a director of the Company since July 1996.
Mr. Gable has been Chairman of Unitrode Corporation since 1990 and was Chief
Executive Officer of Unitrode from 1990 to November 1997. From 1988 to 1990,
Mr. Gable was a management consultant. From 1985 until 1988, Mr. Gable was
President and Chief Executive Officer of Computervision Corporation. Mr. Gable
is a director of Unitrode Corporation and Ibis Technology Corporation.
 
  Benjamin H. Lacy, age 72, has been a director of the Company since 1970. His
principal occupation is as President of the Clipper Ship Foundation, Inc., a
grant-making charitable foundation. Prior to his retirement in May 1995, Mr.
Lacy was of counsel to the law firm of Hill & Barlow, a Professional
Corporation, which served as general counsel to the Company from 1973 to 1998.
 
  Herbert W. Moller, age 56, has been a director of the Company since July
1996. Mr. Moller retired from The Gillette Company in January 1998 having been
with that company for 32 years. From 1992 until his retirement in 1998, Mr.
Moller was Vice President, Finance and Strategic Planning, Gillette North
Atlantic Group. From 1989 through 1992, Mr. Moller was Vice President of
Management Information Systems of Gillette.
 
  Jay R. Rhoads, Jr., age 73, has been a director of the Company since its
incorporation in 1955. He served as President from 1965 to 1971, as Chief
Executive Officer from 1965 to 1975 and as Chairman of the Board from 1971 to
1987. Mr. Rhoads is the brother of Richard H. Rhoads.
 
  Richard H. Rhoads, age 68, joined the Company in 1965 and has been a
director since 1970. From 1975 to 1991, he was Chief Executive Officer. His
principal occupation since 1988 was his position as Chairman of the Board, a
position from which he retired in 1995. Since 1980, Mr. Rhoads has served as a
member of the Executive Committee of the Board. Mr. Rhoads is the brother of
Jay R. Rhoads, Jr.
 
 
                                      18
<PAGE>
 
  Brian E. Stern, age 50, has been a director of the Company since April 1995.
Mr. Stern has been President of the Office Document Products Group and
Corporate Senior Vice President of Xerox Corporation since 1994. From 1993 to
1994, Mr. Stern was President of the Personal Document Products Division of
Xerox. From 1992 to 1993, Mr. Stern was Vice President of Corporate Business
Strategy of Xerox and from 1990 to 1992, Vice President, Finance, Development
and Manufacturing of Xerox. Mr. Stern is a director of HON Industries, Inc.
 
  M. Anne Szostak, age 48, has been a director of the Company since January
1998. Ms. Szostak has been Executive Vice President and Corporate Director of
Human Resources of Fleet Financial Group, Inc. since March 1998. From 1994 to
March 1998, Ms. Szostak was Senior Vice President and Corporate Director of
Human Resources for Fleet Financial Group, Inc. From 1991 to 1994, Ms. Szostak
was Chairman, President and Chief Executive Officer of Fleet Bank of Maine.
Ms. Szostak is a director of Providence Energy Corporation.
 
EXECUTIVE OFFICERS OF THE COMPANY
 
  The Company's executive officers are elected to office by the Board of
Directors at the first board meeting following the Annual Meeting of
Stockholders or at other board meetings as appropriate. Robert J. Murray,
George P. Allman, Edward M. Bolesky, Robert S. Brown, John F. Fairbanks,
Theodore Pasquarello, Steven G. Schlerf and Robert D. Warren were re-elected
to office on October 24, 1997. Richard T. Riley was elected to office on
January 23, 1998. Each officer holds office until the first meeting of the
Board following the next Annual Meeting and until a successor is chosen.
Information regarding Robert J. Murray can be found in the above section
titled "Directors of the Company." Information on the other executive officers
is presented below.
 
  George P. Allman, age 56, joined the Company in February 1996 and was
elected at that time Vice President--Retail Sales and Operations. In October
1996, Mr. Allman was elected Vice President--Diversified Operations. In 1984,
Mr. Allman founded GPA Associates, Inc., and served as President from 1984 to
1994. During 1995, Mr. Allman was a private investor.
 
  Edward M. Bolesky, age 52, joined the Company in 1981 and has served in
numerous capacities in operations and administration. In 1991, Mr. Bolesky was
elected Vice President--Sales. In 1993, he was elected Vice President--General
Manager, Administration and Customer Relations. In 1994, he was elected Vice
President--General Manager, Operations. In 1995, he was elected Vice
President--General Manager, Manufacturing and Information Systems. In 1996,
Mr. Bolesky was elected to his current office of Vice President--Direct
Marketing/Telesales and Service.
 
  Robert S. Brown, Jr., age 50, joined the Company in 1971 and has held
various positions in operations and marketing in the United States and Canada.
In 1992, Mr. Brown was elected Vice President--General Manager, Marketing. In
1994, he was elected Vice President--General Manager, Subsidiaries. In 1996,
Mr. Brown was elected to the position of Vice President--Circulation and
International.
 
  John F. Fairbanks, age 37, joined the Company in 1994 as Treasurer and
Secretary. In January 1996, Mr. Fairbanks was elected Vice President--
Corporate Controller. In October 1996, Mr. Fairbanks was elected Vice
President--Chief Financial Officer. In April, 1998, Mr. Fairbanks was elected
Vice President--Chief Financial Officer and Treasurer. Prior to joining the
Company, Mr. Fairbanks was Vice President & Treasurer of M/A-COM, Inc. from
1992 until 1994.
 
  Theodore Pasquarello, age 48, joined the Company in April 1997 as Executive
Vice President and President of the Chiswick division. Prior to joining the
Company, Mr. Pasquarello was the founder of Chiswick Trading, Inc., and had
been President of such for over five years.
 
  Richard T. Riley, age 42, joined the Company in December 1998 in connection
with the Company's acquisition of Rapidforms, Inc., where he has been
President since 1992. In January 1998 he was elected to the additional office
of Vice President of the Company.
 
 
                                      19
<PAGE>
 
  Steven G. Schlerf, age 46, joined the Company in 1979 and has served in a
variety of capacities in manufacturing and operations. Mr. Schlerf was elected
Vice President--Image Manufacturing and Product Development in 1995, and Vice
President--Manufacturing and Technical Operations in 1996.
 
  Robert D. Warren, age 47, joined the Company in April 1996 as Vice
President, Business Management, Business Solutions. In October 1996, he was
elected Vice President--Business Management and Development. Mr. Warren was
previously Vice President, Marketing for Gillette Stationery Products, North
America, and General Manager for Gillette Stationery Products of Canada from
1988 until 1992.
 
SECTION 16(a) BENEFICIAL OWNERSHIP REPORTING COMPLIANCE
 
  Information regarding compliance with Section 16(a) beneficial ownership
reporting requirements is located in the Company's Proxy Statement for Annual
Meeting of Stockholders to be held October 23, 1998 under the heading "Section
16(a) Beneficial Ownership Reporting Compliance" and is incorporated herein by
reference.
 
ITEM 11. EXECUTIVE COMPENSATION
 
  The information required by this Item is incorporated by reference to
"Election of Directors" and "Executive Compensation" in the Company's Proxy
Statement for Annual Meeting of Stockholders to be held October 23, 1998.
 
ITEM 12. SECURITY OWNERSHIP OF CERTAIN BENEFICIAL OWNERS AND MANAGEMENT
 
  The information required by this Item is incorporated by reference to
"Voting Securities" in the Company's Proxy Statement for Annual Meeting of
Stockholders to be held October 23, 1998.
 
ITEM 13. CERTAIN RELATIONSHIPS AND RELATED TRANSACTIONS
 
  The information required by this Item is incorporated by reference to
"Certain Relationships and Related Transactions" in the Company's Proxy
Statement for Annual Meeting of Stockholders to be held October 23, 1998.
 
                                    PART IV
 
ITEM 14. EXHIBITS, FINANCIAL STATEMENT SCHEDULES, AND REPORTS ON FORM 8-K
 
  The following documents are filed as part of this report:
 
  (a)(1) CONSOLIDATED FINANCIAL STATEMENTS
 
<TABLE>
<CAPTION>
                                                                           PAGE
                                                                           ----
   <S>                                                                     <C>
   NEW ENGLAND BUSINESS SERVICE, INC. AND SUBSIDIARIES
   Consolidated Balance Sheets as of June 27, 1998 and June 28, 1997......  F-2
   Statements of Consolidated Income for the fiscal years ended June 27,
    1998, June 28, 1997 and June 29, 1996.................................  F-3
   Statements of Consolidated Stockholders' Equity for the fiscal years
    ended June 27, 1998, June 28, 1997 and June 29, 1996..................  F-4
   Statements of Consolidated Cash Flows for the fiscal years ended 
    June 27, 1998, June 28, 1997 and June 29, 1996..........................F-5
   Notes to Consolidated Financial Statements.............................  F-6
   Independent Auditors' Report........................................... F-19
</TABLE>
 
                                      20
<PAGE>
 
  (a)(2) FINANCIAL STATEMENT SCHEDULE
 
<TABLE>
   <S>                                                                      <C>
   Schedule II Valuation and Qualifying Accounts........................... F-20
</TABLE>
 
   Schedules I, III, IV and V are omitted as they are not applicable or
required under Regulation S-X.
 
  (a)(3) LIST OF EXHIBITS
 
   Exhibits required to be filed by Item 601 of Regulation S-K are listed in
the exhibit index beginning on page X-1.
 
  (b) REPORTS ON FORM 8-K.
 
    The following report on Form 8-K was filed during the fourth
   quarter of fiscal 1998:
 
    On June 18, 1998, on Form 8-K, the Company filed financial statements and
  pro forma financial information relative to the acquisition of all of the
  outstanding common stock of McBee Systems, Inc. and all of the assets of
  McBee Systems of Canada, Inc. This same filing also announced the signing
  of and filed a copy of an amendment dated May 29, 1998 to the Company's
  Amended and Restated Revolving Credit Agreement.
 
                                      21
<PAGE>
 
                                  SIGNATURES
 
  PURSUANT TO THE REQUIREMENTS OF SECTION 13 OR 15(d) OF THE SECURITIES
EXCHANGE ACT OF 1934, THE REGISTRANT HAS DULY CAUSED THIS REPORT TO BE SIGNED
ON ITS BEHALF BY THE UNDERSIGNED, THEREUNTO DULY AUTHORIZED.
 
                                          New England Business Service, Inc.
                                           (Registrant)
                                                   /s/ Robert J. Murray
                                          By: _________________________________
                                               (ROBERT J. MURRAY, CHAIRMAN,
                                                         PRESIDENT
                                               AND CHIEF EXECUTIVE OFFICER)
 
Date: September 11, 1998
                               POWER OF ATTORNEY
 
  KNOW ALL MEN BY THESE PRESENTS that each of the undersigned officers and
directors of New England Business Service, Inc., a Delaware corporation (the
"Company"), hereby constitutes and appoints Robert J. Murray and John F.
Fairbanks, and each of them, with full power to act without the other, his or
her true and lawful attorney-in-fact, with full power of substitution and
resubstitution, for him or her and in his or her name, place and stead, in any
and all capacities (until revoked in writing) to sign the Company's Annual
Report on Form 10-K for the fiscal year ended June 27, 1998, and any and all
amendments thereto, and to file the same, with all exhibits thereto and other
documents in connection therewith, with the Securities and Exchange
Commission, hereby ratifying and confirming all that said attorneys-in-fact or
either of them, or their or his substitute or substitutes, may lawfully do or
cause to be done by virtue hereof.
 
  PURSUANT TO THE REQUIREMENTS OF THE SECURITIES EXCHANGE ACT OF 1934, THIS
REPORT HAS BEEN SIGNED BELOW BY THE FOLLOWING PERSONS ON BEHALF OF THE
REGISTRANT IN THE CAPACITIES AND ON THE DATES INDICATED.
 
            NAME                       TITLE                 DATE
                             
    /s/ Robert J. Murray       Chairman, President,     September 11, 1998
- -----------------------------   Chief Executive                   
     (ROBERT J. MURRAY)         Officer and
                                Director (Principal
                                Executive Officer)
                             
     /s/ Peter A. Brooke       Director                 September 11, 1998
- -----------------------------                                     
      (PETER A. BROOKE)      
                             
     /s/ Robert L. Gable       Director                 September 11, 1998
- -----------------------------                                     
      (ROBERT L. GABLE)      
                             
    /s/ Benjamin H. Lacy       Director                 September 11, 1998
- -----------------------------                                       
     (BENJAMIN H. LACY)      
                             
    /s/ Herbert W. Moller      Director                 September 11, 1998
- -----------------------------                                     
     (HERBERT W. MOLLER)     
                             
   /s/ Jay R. Rhoads, Jr.      Director                 September 11, 1998
- -----------------------------                                      
    (JAY R. RHOADS, JR.)     
                             
    /s/ Richard H. Rhoads      Director                 September 11, 1998
- -----------------------------                                     
     (RICHARD H. RHOADS)     
                             
     /s/ Brian E. Stern        Director                 September 11, 1998
- -----------------------------                                     
      (BRIAN E. STERN)       
                             
     /s/ M. Anne Szostak       Director                 September 11, 1998
- -----------------------------                                    
      (M. ANNE SZOSTAK)      
                             
    /s/ John F. Fairbanks      Vice President-Chief     September 11, 1998
- -----------------------------   Financial Officer                 
     (JOHN F. FAIRBANKS)        and Treasurer
                                (Principal
                                Financial and
                                Accounting Officer)
 
                                      22
<PAGE>
 
                         INDEX TO FINANCIAL STATEMENTS
 
<TABLE>
<CAPTION>
                                                                            PAGE
                                                                            ----
<S>                                                                         <C>
NEW ENGLAND BUSINESS SERVICE, INC. AND SUBSIDIARIES
Consolidated Balance Sheets as of June 27, 1998 and June 28, 1997.........   F-2
Statements of Consolidated Income for the fiscal years ended June 27,
 1998, June 28, 1997 and June 29, 1996....................................   F-3
Statements of Consolidated Stockholders' Equity for the fiscal years ended
 June 27, 1998, June 28, 1997 and June 29, 1996...........................   F-4
Statements of Consolidated Cash Flows for the fiscal years ended June 27,
 1998, June 28, 1997 and June 29, 1996....................................   F-5
Notes to Consolidated Financial Statements................................   F-6
Independent Auditors' Report..............................................  F-19
Schedule II Valuation and Qualifying Accounts.............................  F-20
</TABLE>
 
                                      F-1
<PAGE>
 
              NEW ENGLAND BUSINESS SERVICE, INC. AND SUBSIDIARIES
 
                          CONSOLIDATED BALANCE SHEETS
 
                        JUNE 27, 1998 AND JUNE 28, 1997
                  (IN THOUSANDS OF DOLLARS EXCEPT SHARE DATA)
 
<TABLE>
<CAPTION>
                                                    JUNE 27, 1998 JUNE 28, 1997
                                                    ------------- -------------
<S>                                                 <C>           <C>
                      ASSETS
CURRENT ASSETS:
Cash and cash equivalents.........................    $ 10,823      $  7,365
Short-term investments............................         --            469
Accounts receivable (less allowance for doubtful
 accounts of $4,257 in 1998 and $3,351 in 1997)...      50,985        34,147
Inventories.......................................      20,970        11,569
Direct mail advertising materials and prepaid
 expenses.........................................      12,289         6,976
Deferred income tax benefit.......................       5,993         7,900
                                                      --------      --------
    TOTAL CURRENT ASSETS..........................     101,060        68,426
PROPERTY AND EQUIPMENT:
 Land and buildings...............................      35,712        30,678
 Equipment........................................      96,250        74,662
                                                      --------      --------
 Property and equipment...........................     131,962       105,340
 Less accumulated depreciation....................     (80,032)      (72,921)
                                                      --------      --------
  PROPERTY AND EQUIPMENT--NET.....................      51,930        32,419
PROPERTY HELD FOR SALE............................       1,131           631
DEFERRED INCOME TAX BENEFIT.......................       2,652           --
GOODWILL, NET.....................................      75,586        30,078
TRADENAMES, NET...................................      30,332         1,391
CUSTOMER LISTS, NET...............................      43,878         7,566
OTHER ASSETS......................................       1,008           685
                                                      --------      --------
    TOTAL.........................................    $307,577      $141,196
                                                      ========      ========
       LIABILITIES AND STOCKHOLDERS' EQUITY
CURRENT LIABILITIES:
Accounts payable..................................    $ 16,038      $ 13,872
Federal and state income taxes....................       2,733         1,555
Accrued profit-sharing/bonus distribution.........       2,426         1,725
Accrued payroll expense...........................       8,794         4,983
Accrued employee benefit expense..................       3,305         3,348
Accrued exit costs/restructuring charge...........       5,389         1,006
Deferred income taxes.............................       1,879         1,062
Other accrued expenses............................      10,113         5,776
                                                      --------      --------
    TOTAL CURRENT LIABILITIES.....................      50,677        33,327
REVOLVING LINE OF CREDIT..........................     141,000        27,000
DEFERRED INCOME TAXES.............................       1,395           288
COMMITMENTS AND CONTINGENCIES
STOCKHOLDERS' EQUITY:
Preferred stock
Common stock, par value, $1 per share--authorized,
 40,000,000 shares; issued, 15,185,240 shares in
 1998 and 14,615,359 shares in 1997; outstanding,
 14,300,533 shares in 1998 and 13,611,770 shares
 in 1997..........................................      15,185        14,616
Additional paid-in capital........................      44,559        26,537
Cumulative foreign currency translation
 adjustment.......................................      (2,337)       (1,762)
Retained earnings.................................      71,962        58,024
                                                      --------      --------
    TOTAL.........................................     129,369        97,415
Less treasury stock, at cost--884,707 shares in
 1998 and 1,003,589 shares in 1997................     (14,864)      (16,834)
                                                      --------      --------
    TOTAL STOCKHOLDERS' EQUITY....................     114,505        80,581
                                                      --------      --------
    TOTAL.........................................    $307,577      $141,196
                                                      ========      ========
</TABLE>
See notes to consolidated financial statements.
 
                                      F-2
<PAGE>
 
              NEW ENGLAND BUSINESS SERVICE, INC. AND SUBSIDIARIES
 
                       STATEMENTS OF CONSOLIDATED INCOME
 
   FOR THE FISCAL YEARS ENDED JUNE 27, 1998, JUNE 28, 1997 AND JUNE 29, 1996
                (IN THOUSANDS OF DOLLARS EXCEPT PER SHARE DATA)
 
<TABLE>
<CAPTION>
                                                      1998      1997      1996
                                                    --------  --------  --------
<S>                                                 <C>       <C>       <C>
NET SALES.........................................  $355,767  $263,424  $254,954
OPERATING EXPENSES:
  Cost of sales including shipping costs..........   135,225    94,048    90,974
  Selling and advertising.........................   121,571    90,367    99,352
  General and administrative......................    54,101    45,949    42,164
  Exit costs......................................       --      3,803     3,044
                                                    --------  --------  --------
    TOTAL OPERATING EXPENSES......................   310,897   234,167   235,534
INCOME FROM OPERATIONS............................    44,870    29,257    19,420
OTHER INCOME (EXPENSE):
  Interest income.................................       237       420     1,159
  Interest expense................................    (4,571)     (484)      (19)
  Gain on pension curtailment/settlement..........       869     2,187       --
  Gain on sale of product line....................       --        --        495
                                                    --------  --------  --------
    TOTAL OTHER INCOME (EXPENSE)..................    (3,465)    2,123     1,635
INCOME BEFORE INCOME TAXES........................    41,405    31,380    21,055
PROVISION FOR INCOME TAXES........................    16,471    12,731     8,306
                                                    --------  --------  --------
NET INCOME BEFORE EQUITY IN LOSSES OF INVESTMENT..    24,934    18,649    12,749
EQUITY IN LOSSES OF INVESTMENT....................       --        --       (820)
                                                    --------  --------  --------
NET INCOME........................................  $ 24,934  $ 18,649  $ 11,929
                                                    ========  ========  ========
PER SHARE AMOUNTS:
  BASIC EARNINGS PER SHARE........................  $   1.81  $   1.39  $   0.81
                                                    ========  ========  ========
  DILUTED EARNINGS PER SHARE......................  $   1.77  $   1.38  $   0.81
                                                    ========  ========  ========
  DIVIDENDS.......................................  $   0.80  $   0.80  $   0.80
                                                    ========  ========  ========
BASIC WEIGHTED AVERAGE SHARES OUTSTANDING.........    13,781    13,397    14,773
  PLUS INCREMENTAL SHARES FROM ASSUMED CONVERSION
   OF STOCK OPTIONS...............................       325       128        38
                                                    --------  --------  --------
DILUTED WEIGHTED AVERAGE NUMBER OF SHARES
 OUTSTANDING......................................    14,106    13,525    14,811
                                                    ========  ========  ========
</TABLE>
 
See notes to consolidated financial statements.
 
                                      F-3
<PAGE>
 
              NEW ENGLAND BUSINESS SERVICE, INC. AND SUBSIDIARIES
 
                STATEMENTS OF CONSOLIDATED STOCKHOLDERS' EQUITY
 
   FOR THE FISCAL YEARS ENDED JUNE 27, 1998, JUNE 28, 1997 AND JUNE 29, 1996
                                 (IN THOUSANDS)
 
<TABLE>
<CAPTION>
                          COMMON STOCK ISSUED                         CUMULATIVE
                          ---------------------                         FOREIGN
                           NUMBER      AT PAR    ADDITIONAL            CURRENCY
                             OF        VALUE      PAID-IN   TREASURY  TRANSLATION RETAINED
                           SHARES      AMOUNT     CAPITAL    STOCK    ADJUSTMENT  EARNINGS   TOTAL
                          ---------  ----------  ---------- --------  ----------- --------  --------
<S>                       <C>        <C>         <C>        <C>       <C>         <C>       <C>
BALANCE, JUNE 30, 1995..     15,770  $   15,770   $12,450   $(17,426)   $(1,683)  $ 82,412  $ 91,523
Issuance of common stock
 to employees pursuant
 to stock plans
 including tax benefit..         75          75     1,153      1,102                           2,330
Dividends paid..........                                                           (11,906)  (11,906)
Acquisition of treasury
 stock..................                                     (17,882)                        (17,882)
Retirement of treasury
 stock..................     (1,840)     (1,840)              34,206               (32,366)
Foreign currency
 translation
 adjustment.............                                                    (78)                 (78)
Net income..............                                                            11,929    11,929
                          ---------  ----------   -------   --------    -------   --------  --------
BALANCE, JUNE 29, 1996..     14,005      14,005    13,603          0     (1,761)    50,069    75,916
Issuance of common stock
 to employees pursuant
 to stock plans
 including tax benefit..        246         246     4,899        877                           6,022
Issuance of common stock
 to acquire a business..        365         365     8,035                                      8,400
Dividends paid..........                                                           (10,694)  (10,694)
Acquisition of treasury
 stock..................                                     (17,711)                        (17,711)
Foreign currency
 translation
 adjustment.............                                                     (1)                  (1)
Net income..............                                                            18,649    18,649
                          ---------  ----------   -------   --------    -------   --------  --------
BALANCE, JUNE 28, 1997..     14,616      14,616    26,537    (16,834)    (1,762)    58,024    80,581
Issuance of common stock
 to employees pursuant
 to stock plans
 including tax benefit..        187         187     5,804      1,970                           7,961
Issuance of common stock
 to acquire a business..        382         382    12,218                                     12,600
Dividends paid..........                                                           (10,996)  (10,996)
Foreign currency
 translation
 adjustment.............                                                   (575)                (575)
Net income..............                                                            24,934    24,934
                          ---------  ----------   -------   --------    -------   --------  --------
BALANCE, JUNE 27, 1998..     15,185  $   15,185   $44,559   $(14,864)   $(2,337)  $ 71,962  $114,505
                          =========  ==========   =======   ========    =======   ========  ========
</TABLE>
 
See notes to consolidated financial statements.
 
                                      F-4
<PAGE>
 
              NEW ENGLAND BUSINESS SERVICE, INC. AND SUBSIDIARIES
 
                     STATEMENTS OF CONSOLIDATED CASH FLOWS
 
   FOR THE FISCAL YEARS ENDED JUNE 27, 1998, JUNE 28, 1997 AND JUNE 29, 1996
                           (IN THOUSANDS OF DOLLARS)
 
<TABLE>
<CAPTION>
                                                     1998       1997      1996
                                                   ---------  --------  --------
<S>                                                <C>        <C>       <C>
CASH FLOWS FROM OPERATING ACTIVITIES:
Net income.......................................  $  24,934  $ 18,649  $ 11,929
Adjustments to reconcile net income to net cash
 provided by operating activities:
 Depreciation....................................      9,296     8,280     9,268
 Amortization....................................      5,922       810     1,061
 Gain on sale of product line....................        --        --       (495)
 Gain on pension settlement/curtailment..........       (869)   (2,187)      --
 (Gain)/loss on disposal of equipment............        (94)      935       302
 Loss on equity investment.......................        --        --      1,355
 Deferred income taxes...........................      2,887     2,553      (290)
 Exit costs......................................     (1,119)     (381)      633
 Provision for losses on accounts receivable.....      3,293     2,612     3,033
 Employee benefit charges........................      3,980      (143)    2,244
 Changes in assets and liabilities, net of
  acquisitions:
 Accounts receivable.............................     (3,332)       61    (4,360)
 Inventories and advertising material............     (1,503)    2,566        61
 Prepaid expenses................................      2,054      (732)    1,225
 Accounts payable................................     (3,908)      852     1,405
 Income taxes payable............................      1,193     2,214    (2,545)
 Other accrued expenses..........................       (205)    1,674    (1,573)
                                                   ---------  --------  --------
   NET CASH PROVIDED BY OPERATING ACTIVITIES.....     42,529    37,763    23,253
CASH FLOWS FROM INVESTING ACTIVITIES:
Additions to property and equipment..............    (13,275)   (9,567)   (9,388)
Acquisition of businesses--net of cash acquired..   (131,596)  (40,174)      --
Proceeds from sale of product line...............        --        --      4,500
Proceeds from sale of facilities and equipment...        262       406     4,985
Proceeds from sale of other assets...............        --        --        300
Investment in other assets, primarily bank fees
 in 1998 and software development costs in 1996..       (371)      --       (812)
Purchases of investments.........................     (1,561)   (3,800)  (30,751)
Proceeds from sale and maturities of
 investments.....................................      2,023    14,199    31,222
                                                   ---------  --------  --------
   NET CASH PROVIDED (USED) BY INVESTING
    ACTIVITIES...................................   (144,518)  (38,936)       56
CASH FLOWS FROM FINANCING ACTIVITIES:
Repayment of debt................................    (25,650)  (13,495)   (8,000)
Proceeds from credit line--net of issuance
 costs...........................................    138,900    39,342     8,000
Proceeds from issuing common stock...............      3,469     4,486     1,228
Acquisition of treasury stock....................        --    (17,711)  (17,882)
Dividends paid...................................    (10,996)  (10,694)  (11,907)
                                                   ---------  --------  --------
   NET CASH PROVIDED (USED) BY FINANCING
    ACTIVITIES...................................    105,723     1,928   (28,561)
EFFECT OF EXCHANGE RATE ON CASH..................       (276)      102       156
                                                   ---------  --------  --------
NET INCREASE (DECREASE) IN CASH AND CASH
 EQUIVALENTS.....................................      3,458       857    (5,096)
CASH AND CASH EQUIVALENTS AT BEGINNING OF YEAR...      7,365     6,508    11,604
                                                   ---------  --------  --------
CASH AND CASH EQUIVALENTS AT END OF YEAR.........  $  10,823  $  7,365  $  6,508
                                                   =========  ========  ========
SUPPLEMENTAL CASH FLOW DISCLOSURE:
INTEREST PAID....................................  $   3,791  $    365  $     19
                                                   =========  ========  ========
INCOME TAXES PAID................................  $  11,574  $  7,553  $ 10,289
                                                   =========  ========  ========
</TABLE>
 
See notes to consolidated financial statements.
 
                                      F-5
<PAGE>
 
              NEW ENGLAND BUSINESS SERVICE, INC. AND SUBSIDIARIES
 
                  NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
 
1. SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES
 
  DESCRIPTION OF BUSINESS AND BASIS OF CONSOLIDATION--The financial statements
are consolidated to include the accounts of New England Business Service, Inc.
and its wholly-owned subsidiaries (the "Company"). The Company operates
primarily in a single industry segment consisting of the direct marketing of
printed products and business supplies to small businesses throughout the
United States, Canada, the United Kingdom and France. The accounts of the
Company's foreign entities have been translated into U.S. dollars in
accordance with Statement of Financial Accounting Standards ("SFAS") No. 52.
All significant intercompany accounts and transactions have been eliminated in
consolidation.
 
  CASH, CASH EQUIVALENTS AND SHORT-TERM INVESTMENTS--The Company considers its
holdings in short-term money market accounts and certificates of deposit with
an original maturity to the Company of three months or less to be cash
equivalents.
 
  Short-term investments are classified as available for sale securities and
reported at amortized cost, which approximates fair market value (as required
by SFAS No. 115, "Accounting for Certain Investments in Debt and Equity
Securities"). Short-term investments have been primarily tax-exempt municipal
debt instruments which have a fixed maturity beyond three months.
 
  INVENTORIES--Inventories are generally carried at the lower of first-in,
first-out cost or market. At year end, inventories consisted of:
 
<TABLE>
<CAPTION>
                                                           1998        1997
                                                        ----------- -----------
   <S>                                                  <C>         <C>
   Raw paper........................................... $ 1,622,000 $   586,000
   Business forms and related office products..........  19,348,000  10,983,000
                                                        ----------- -----------
     Total............................................. $20,970,000 $11,569,000
                                                        =========== ===========
</TABLE>
 
  DIRECT MAIL ADVERTISING--The Company expenses the production costs of
advertising at the time the advertising is initiated, except for direct-
response advertising, which is capitalized and amortized over its expected
period of future benefit; a period generally not in excess of three months.
Direct-response advertising consists primarily of product catalogs and
associated mailing costs. Advertising expense included in selling and
advertising was approximately $46,271,000 in 1998, $36,411,000 in 1997 and
$34,007,000 in 1996.
 
  PROPERTY AND EQUIPMENT--Property and equipment are carried at cost.
Depreciation is computed over the estimated useful lives (three to twenty
years) of the assets using the straight-line method. Property held for sale is
stated at the lower of cost or estimated net realizable value.
 
  GOODWILL--Goodwill acquired is being amortized on a straight-line basis over
periods of 20 to 40 years. Accumulated amortization amounted to $1,649,000 and
$516,000 at June 27, 1998 and June 28, 1997, respectively.
 
  CUSTOMER LISTS, TRADENAMES AND OTHER ASSETS--Customer lists, tradenames and
other assets are amortized using the straight-line method or the effective
interest method over their estimated lives. The range of estimated lives and
accumulated amortization balances for each category of assets are as follows:
 
<TABLE>
<CAPTION>
                                                           1998         1997
                                                       ACCUMULATED  ACCUMULATED
   DESCRIPTION                                LIVES    AMORTIZATION AMORTIZATION
   -----------                              ---------- ------------ ------------
   <S>                                      <C>        <C>          <C>
   Customer Lists.......................... 2-18 years  6,509,000    1,488,000
   Tradenames.............................. 40 years      268,000        9,000
   Covenant not to compete................. 5 years       150,000       41,000
   Debt issue costs........................ 5 years        62,000       10,000
</TABLE>
 
 
                                      F-6
<PAGE>
 
  REVENUE RECOGNITION--Revenue is recognized from sales other than software
support contracts when a product is shipped. Revenue on software support
contracts is recognized ratably over the contract period, generally twelve
months.
 
  CAPITALIZED SOFTWARE DEVELOPMENT COSTS AND PURCHASED SOFTWARE--The Company
follows SFAS No. 86, "Accounting for the Cost of Computer Software to be Sold,
Leased, or Otherwise Marketed." No such software development costs were
capitalized in 1998 or 1997. Software development costs of $812,000 were
capitalized in 1996.
 
  Purchased software costs acquired in connection with the acquisition of the
One-Write Plus(R) ("OWP") product line were amortized in accordance with the
provisions of SFAS No. 86. Amortization expense associated with the OWP
acquisition of $1,199,000 was charged to operations in fiscal 1996. In
connection with the sale of the OWP product line in 1996, the Company expensed
the balance of the purchased software costs remaining at the time of the sale.
There are no unamortized purchased software costs included in other assets at
June 27, 1998, and June 28, 1997.
 
  INCOME TAXES--The provision for income taxes is determined based upon the
Company's computed total income tax obligation for the year and the change in
the Company's deferred tax balances from year to year. Deferred income taxes
reflect the impact of temporary differences between assets and liabilities
recognized for financial reporting purposes and such amounts recognized for
tax purposes. Such deferred tax assets and liabilities are also adjusted to
reflect changes in the U.S. and applicable foreign tax laws when enacted.
Future tax benefits are recognized to the extent realization of such benefit
is more likely to occur than not.
 
  SIGNIFICANT ESTIMATES--In the process of preparing its consolidated
financial statements, the Company estimates the appropriate carrying value of
certain assets and liabilities which are not readily apparent from other
sources. The primary estimates underlying the Company's consolidated financial
statements include allowances for doubtful accounts, inventory obsolescence,
deferrals of mail advertising costs, accruals for profit sharing and bonuses,
recoverability of deferred tax assets, goodwill and other intangible assets.
Actual results may differ from these estimates.
 
  PER SHARE AMOUNTS--Effective December, 1997, the Company adopted SFAS No.
128, "Earnings Per Share." Earnings per share amounts presented for 1997 and
1996 have been restated to reflect this adoption. Basic earnings per share
amounts are computed based upon the weighted average number of shares of
common stock outstanding during each fiscal year. Diluted earnings per share
amounts are computed by also giving consideration to potentially dilutive
stock options outstanding. A reconciliation of outstanding shares is shown on
the statements of consolidated income.
 
  CONCENTRATION OF CREDIT RISK--The Company extends credit to approximately
1.9 million geographically dispersed customers on an unsecured basis in the
normal course of business. No individual industry or industry segment is
significant to the Company's customer base. The Company has, in place,
policies governing the extension of credit and collection of amounts due from
customers.
 
  DERIVATIVES--The Company has entered into a variety of intercompany
transactions between members of the consolidated group (which have different
functional currencies) that present foreign currency risk. The Company has
purchased foreign currency forward contracts to minimize the effect of
fluctuating foreign currencies on its reported income; however, these
contracts do not qualify under generally accepted accounting principles for
hedge treatment. Accordingly, these contracts are carried in the financial
statements at the current forward foreign exchange rates, with the changes in
forward rates reflected directly in income. The offsetting exchange movements
on the intercompany balances are also recognized directly to income.
 
  The Company has entered into interest rate swaps that qualify as matched
swaps that are linked by designation with a balance sheet liability and have
opposite interest rate characteristics of such balance sheet item. Matched
interest rate swaps qualify for settlement accounting. Under settlement
accounting, periodic net
 
                                      F-7
<PAGE>
 
cash settlements under the swap agreements are recognized in income on an
accrual basis. These settlements are offset against interest expense in the
statements of consolidated income.
 
  INFORMATION ABOUT NONCASH INVESTING AND FINANCING ACTIVITIES--The Company
issued 382,352 shares of Company common stock valued at approximately
$12,600,000 during fiscal year 1998 in conjunction with the acquisition of all
of the outstanding common stock of McBee Systems, Inc. and substantially all
of the assets and assumption of certain liabilities of McBee Systems of
Canada, Inc. The Company issued 365,217 shares of Company common stock valued
at approximately $8,400,000 during fiscal year 1997 in conjunction with the
acquisition of substantially all of the assets and assumption of certain
liabilities of Chiswick Trading, Inc. See Note 2.
 
  IMPAIRMENT OF LONG-LIVED ASSETS--The Company evaluates the recoverability of
long-lived assets in accordance with SFAS No. 121, "Accounting for the
Impairment of Long-Lived Assets and for Long-Lived Assets to Be Disposed Of."
There were no adjustments to the carrying value of any long-lived assets in
1998, 1997 or 1996.
 
  ACCOUNTING FOR STOCK BASED COMPENSATION--SFAS No. 123, "Accounting for
Stock-Based Compensation," encourages, but does not require companies to
record compensation cost for stock-based employee compensation plans at fair
value. The Company has chosen to continue to account for stock-based
compensation using the intrinsic value method prescribed in Accounting
Principles Board Opinion No. 25, "Accounting for Stock Issued to Employees,"
and related Interpretations ("APB Opinion No. 25"). See Note 7 for the
disclosures required by SFAS No. 123.
 
  NEW ACCOUNTING PRONOUNCEMENTS--In June 1997, the Financial Accounting
Standards Board ("FASB") issued SFAS No. 130, "Reporting Comprehensive Income"
and SFAS No. 131 "Disclosures about Segments of an Enterprise and Related
Information." In February 1998, the FASB issued SFAS No. 132, "Employers'
Disclosure about Pensions and other Postretirement Benefits." In June, 1998,
the FASB issued SFAS No. 133, "Accounting for Derivative Instruments and
Hedging Activities." The Company will adopt these statements during fiscal
year 1999 and does not expect that the adoption of these statements will have
a material impact on the consolidated financial statements. In March 1998, the
AICPA issued Statement of Position 98-1 "Accounting for the Costs of Computer
Software Developed or Obtained for Internal Use." The Company will adopt this
statement in fiscal year 1999 and does not expect the adoption of this
statement will have a material impact on the consolidated financial
statements. The AICPA also issued Statement of Position 98-5 "Reporting on the
Costs of Start-Up Activities." The policies promulgated by this statement had
previously been followed by the Company and thus its implementation will not
impact the financial statements.
 
  RECLASSIFICATIONS--Certain reclassifications have been made to the 1997 and
1996 financial statements to conform with the 1998 presentation.
 
2. ACQUISITIONS
 
 Fiscal 1997 Acquisitions
 
  On January 8, 1997, the Company acquired the outstanding stock of Standard
Forms Limited ("SFL"), a U.K. based company, for approximately $4,300,000. The
Company incurred acquisition fees of approximately $300,000 in connection with
the acquisition. SFL markets a line of business forms and stationery by direct
mail and through a direct sales force principally to automotive accounts in
the U.K. and in France. The acquisition was accounted for under the purchase
method of accounting. Accordingly, SFL's results of operations are included in
the accompanying financial statements from the date of acquisition. The excess
purchase price including acquisition costs over the fair value of the net
tangible assets acquired was $4,952,000 of which $1,000,000 was allocated to
SFL's customer list and the balance of $3,952,000 to goodwill. The goodwill is
being amortized over a period of 25 years.
 
                                      F-8
<PAGE>
 
  On March 31, 1997, the Company acquired substantially all of the assets and
assumed certain liabilities of Chiswick Trading, Inc. ("Chiswick") for
consideration of approximately $34,600,000 in cash (net of cash acquired), and
365,217 shares of Company common stock valued at approximately $8,400,000, for
an aggregate purchase price, of approximately $43,000,000. The Company
incurred acquisition fees of approximately $400,000 in connection with the
acquisition. Chiswick markets a line of retail and industrial packaging,
shipping and warehouse supplies sold primarily to small wholesalers,
manufacturers and retailers. The acquisition was accounted for under the
purchase method of accounting. Accordingly, Chiswick's results of operations
are included in the accompanying financial statements from the date of
acquisition. The purchase price including acquisition costs was allocated to
the net tangible assets acquired based on the fair value of such assets and
liabilities. The excess cost over fair value of the net tangible assets
acquired was $34,724,000 of which $6,000,000 was allocated to customer lists,
$1,000,000 to a non-compete agreement and the balance of $27,724,000 to
goodwill. The goodwill is being amortized over a period of 40 years.
 
 Fiscal 1998 Acquisitions
 
  On December 23, 1997, the Company acquired all of the outstanding common
stock of Rapidforms, Inc. ("Rapidforms") for consideration of approximately
$82,136,000 in cash (net of cash acquired). The Company also incurred fees of
approximately $368,000 in connection with the acquisition. Rapidforms and its
subsidiaries collectively sell business forms, stationery, merchandising
products and office supplies primarily by direct mail to small businesses
throughout the United States. The acquisition was accounted for under the
purchase method of accounting. Accordingly, Rapidforms' results of operations
are included in the accompanying financial statements from the date of
acquisition. The purchase price including acquisition costs was allocated to
the net tangible assets acquired based on the fair value of such assets and
liabilities. The excess cost over fair value of the net tangible assets
acquired was $64,451,000 of which $21,000,000 was allocated to customer lists,
$15,700,000 to tradenames and the balance of $27,751,000 to goodwill. The
goodwill is being amortized on a straight line basis over a period of 40 years
while customer lists and the tradenames arising from this transaction are
being amortized over their respective useful lives. These allocations and
useful lives are still subject to final valuations. The Company does not
believe these initial allocations will change materially.
 
  As part of the purchase accounting for the Rapidforms acquisition and
included in the allocation of the acquisition costs, a liability of $4,000,000
was recorded to cover the anticipated costs related to a plan to close
redundant Rapidforms' manufacturing and warehouse facilities and to reduce
manufacturing personnel. Approximately $3,700,000 of the liability is
allocated for employee termination benefits and approximately $300,000 for
termination of certain contractual obligations. The liability associated with
the Rapidforms integration plan remaining as of June 27, 1998 was $3,571,000.
 
  On June 3, 1998, the Company acquired all of the outstanding common stock of
McBee Systems, Inc. and all of the assets of McBee Systems of Canada, Inc.
(collectively "McBee") for consideration of approximately $48,529,000 in cash
(net of cash acquired), and 382,352 shares of Company common stock valued at
approximately $12,600,000, for an aggregate purchase price of $61,129,000. The
Company also incurred fees of approximately $563,000 in connection with the
acquisition. McBee manufactures and markets a line of checks and related
products to small businesses throughout the United States and Canada through a
dedicated field sales force. The acquisition was accounted for under the
purchase method of accounting. Accordingly, McBee's results of operations are
included in the accompanying financial statements from the date of
acquisition. The purchase price including acquisition costs was allocated to
the net tangible assets acquired based on the fair value of such assets and
liabilities. The excess cost over fair value of the net tangible assets
acquired was $52,046,000 of which $19,600,000 was allocated to customer lists,
$13,500,000 to tradename and the balance of $18,946,000 to goodwill. The
goodwill is being amortized on a straight line basis over a period of 40 years
while customer lists and the tradenames arising from this transaction are
being amortized over their respective useful lives. These allocations and
useful lives are still subject to final valuations. The Company does not
believe these initial allocations will change materially.
 
  As part of the purchase accounting for the McBee acquisition and included in
the allocation of the acquisition costs, a liability of $1,642,000 was
recorded to cover the anticipated costs (primarily employee
 
                                      F-9
<PAGE>
 
termination benefits) related to a plan to close redundant McBee manufacturing
and warehouse facilities and to reduce manufacturing personnel. As of June 27,
1998, the McBee integration liability remained at $1,642,000.
 
  The following unaudited pro forma financial information reflects the
consolidated results of operations of the Company for the years ended June 27,
1998 and June 28, 1997 as though the acquisitions described above had occurred
on the first day of the respective fiscal year. The pro forma operating
results are presented for comparative purposes only and do not purport to
present the Company's actual operating results had the acquisitions been
consummated on June 29, 1997 or June 30, 1996, or results which may occur in
the future.
 
<TABLE>
<CAPTION>
                                                          1998         1997
                                                      ------------ ------------
   <S>                                                <C>          <C>
   Net sales......................................... $457,581,000 $443,182,000
   Net income........................................ $ 24,961,000 $ 18,932,000
   Net income per diluted share...................... $       1.73 $       1.34
</TABLE>
 
3. INVESTMENT IN UNCONSOLIDATED SUBSIDIARY
 
  On July 8, 1994, the Company acquired a 19 percent equity interest in GST
Software, plc ("GST") for $1,800,000 together with an option to acquire the
balance of GST shares. In addition, the Company advanced GST approximately
$250,000 in the form of a note.
 
  During the first quarter of fiscal year 1996, the Company revalued its 19
percent equity interest in GST. Accordingly, the Company's investment in GST
was written down to $0 as of September 30, 1995. In January, 1996, the Company
sold its 19 percent equity interest in GST for $300,000. The revaluation and
subsequent sale resulted in a $820,000 loss, net of related income tax benefit
of $535,000, and is included in the statements of consolidated income as
Equity in Losses of Investment.
 
4. DEBT OBLIGATIONS AND LEASES
 
  During March 1997, the Company terminated two existing lines of credit in
the total amount of $20,000,000 and entered into a five year, $60,000,000
committed, unsecured, revolving line of credit agreement with two major
commercial banks. In December, 1997, the Company amended the terms of this
agreement to increase the total committed line to $135,000,000, to expand the
number of participating banks to ten, and to extend the facility maturity date
to December 27, 2002. In May, 1998, the Company further amended the agreement
to increase the total committed line to $165,000,000. Under this credit
agreement, the Company has the option to borrow at the Eurodollar rate plus a
spread or the agent bank's base lending rate prevailing from time to time. The
effective Eurodollar based interest rate at June 27, 1998 was 6.2%. The credit
agreement contains various restrictive covenants which, among other things,
require the Company to maintain certain minimum levels of consolidated net
worth and specific consolidated debt and fixed charge ratios. At June 28,
1997, $141,000,000 was outstanding under this line. Debt issue costs incurred
in connection with this facility are amortized over the term of the agreement
in accordance with the effective interest method.
 
  The Company leases facilities and equipment under long-term operating leases
with both related and non-related parties. An executive officer of the Company
is a beneficiary of the related party leases which were entered into pursuant
to the acquisition of Chiswick. The future minimum rental commitments for
operating leases of certain facilities and equipment are as follows:
 
<TABLE>
<CAPTION>
                                                  THIRD     RELATED-
   FISCAL YEAR ENDED JUNE                        PARTIES    PARTIES     TOTAL
   ----------------------                       ---------- ---------- ----------
   <S>                                          <C>        <C>        <C>
   1999........................................ $4,183,000 $  998,000 $5,181,000
   2000........................................  3,057,000  1,013,000  4,070,000
   2001........................................  1,767,000  1,058,000  2,825,000
   2002........................................  1,129,000  1,058,000  2,187,000
   2003........................................  1,121,000  1,074,000  2,195,000
   Thereafter..................................  4,788,000  4,207,000  8,995,000
</TABLE>
 
 
                                     F-10
<PAGE>
 
  Total rental expense was $2,988,000 ($998,000 to related parties),
$1,053,000 ($184,000 to related parties), and $860,000 ($0 to related
parties), in 1998, 1997, and 1996, respectively.
 
5. FINANCIAL INSTRUMENTS
 
  In order to minimize exposure to foreign currency fluctuations with respect
to short-term, dollar-based intercompany loans to fund SFL's operations (see
Note 2), the Company entered into forward exchange rate contracts for the
amount of the loans and associated interest. At June 28, 1997, the Company had
outstanding forward rate contracts for $1,800,000 worth of Pound Sterling and
$89,000 worth of French Francs. The fair value of these contracts is nominal,
and approximated the carrying value. Gains or losses on these contracts have
been immaterial.
 
  The Company has entered into interest rate swap agreements with three major
commercial banks in order to effectively convert the interest rate of a
portion of the Company's outstanding revolving credit debt from a Eurodollar-
based floating rate to fixed rates. The agreements expire on different dates,
and the total notional principal amount decreases over time in conjunction
with planned debt repayments. Although the Company is exposed to credit and
market risk in the event of future non-performance by any of the banks,
management has no reason to believe that such an event will occur. Information
regarding the agreements as of June 27, 1998 follows:
 
<TABLE>
<CAPTION>
                                          FIXED       FAIR       AGREEMENT
   NOTIONAL PRINCIPAL AMOUNT          INTEREST RATE   VALUE    EXPIRATION DATE
   -------------------------          -------------   -----    ---------------
   <S>                                <C>           <C>       <C>
   $ 5,000,000.......................     6.52%     $(39,000)   May 4, 1999
   $45,000,000.......................     5.79%      (48,000)   June 8, 2001
   $65,000,000.......................     5.62%      (66,000) January 30, 2001
</TABLE>

  As of June 27, 1998 and June 28, 1997, the carrying value of all other
financial instruments approximates fair value.
 
6. EQUITY TRANSACTIONS
 
  The Company has issued a stock purchase right to stockholders for each
outstanding share of common stock of the Company. Each right becomes
exercisable upon the occurrence of certain events, as provided in the Rights
Agreement, and entitles the registered holder to purchase from the Company a
"Unit" consisting of one one-hundredth of a share of preferred stock at a
purchase price of $75.00 per Unit, subject to adjustment to prevent dilution.
In addition, upon the occurrence of certain events, the registered holder will
thereafter have the right to receive, upon payment of the purchase price,
additional shares of common stock and/or cash and/or other securities, as
provided in the Rights Agreement. The rights will expire on October 20, 2004.
The Company may redeem the rights at a price of $.01 per right. The Company
also has authorized but not issued 1,000,000 shares of $1.00 par value
preferred stock.
 
  On April 29, 1996, the Company's Board of Directors authorized the
repurchase of up to two million shares of the Company's stock over a two year
period. As of June 29, 1996, 984,900 shares, at a cumulative cost of
approximately $17,882,000, had been repurchased. The Company subsequently
retired all shares held in treasury as of June 29, 1996. During fiscal 1997,
the Company repurchased an additional 1,015,100 shares for approximately
$16,679,000, which completed the April 1996 repurchase authorization. On
October 25, 1996, the Company's Board of Directors authorized the repurchase
of up to two million additional shares of the Company's common stock over a
two year period. As of June 28, 1997, 41,000 shares had been purchased under
the October 1996 repurchase plan at a cumulative cost of approximately
$1,032,000, and no additional purchases were made during 1998.
 
                                     F-11
<PAGE>
 
7. STOCK OPTIONS
 
  At the Company's October 1997 annual meeting, the stockholders approved the
NEBS Key Employee and Eligible Director Stock Option and Stock Appreciation
Rights Plan (the "1997 Plan"). The 1997 Plan amended and restated the
Company's 1990 plan (described below) and 1994 plan (also described below) and
incorporated the two plans into the 1997 Plan. Under the 1997 Plan, the
Company was authorized to issue 1,300,000 shares of common stock pursuant to
the granting of stock options or stock appreciation rights in addition to the
shares remaining available for issuance under the 1990 and 1994 option plans.
 
  At the Company's 1994 annual meeting, the stockholders approved the NEBS
1994 Key Employee and Eligible Director Stock Option and Stock Appreciation
Rights Plan (the "1994 Plan"). Under the 1994 Plan, the Company was authorized
to issue up to 1,200,000 shares of common stock pursuant to the granting of
stock options or stock appreciation rights.
 
  At the Company's 1990 annual meeting, the stockholders approved the NEBS
1990 Key Employee Stock Option and Stock Appreciation Rights Plan (the "1990
Plan"). Under the 1990 Plan, the Company was authorized to issue up to
1,000,000 shares of common stock pursuant to the granting of stock options or
stock appreciation rights.
 
  At the Company's 1980 annual meeting, the stockholders approved the NEBS
1980 Stock Option Plan (the "1980 Plan"). Under the 1980 Plan, the Company was
authorized to issue up to 900,000 shares of common stock pursuant to stock
options or stock appreciation rights. The 1980 Plan expired in 1990, although
shares of common stock may be issued pursuant to options still outstanding.
 
  Under the terms of the Company's stock option plans, options are granted to
purchase stock at fair market value on the date of the option grant. Options
granted have been exercisable in full in terms of up to nine years from the
date of grant and the options expire no later than ten years from the date of
grant. As of June 27, 1998, 2,948,982 shares of common stock are reserved for
issuance under the Company's stock option plans, of which 1,891,870 are
subject to outstanding options and 1,057,112 remain available for future
option grants.
 
  Options for 854,907 shares and 624,538 shares were immediately exercisable
under all option arrangements at June 27, 1998 and June 28, 1997,
respectively. There were no outstanding stock appreciation rights under any of
the plans during 1998, 1997 or 1996.
 
  A summary of stock option activity under the Company's stock option plans
during 1998, 1997, and 1996 follows:
 
<TABLE>
<CAPTION>
                                                                    WEIGHTED-
                                        NUMBER OF    PER SHARE       AVERAGE
                                         SHARES     OPTION PRICE  EXERCISE PRICE
                                        ---------  -------------- --------------
   <S>                                  <C>        <C>            <C>
   June 30, 1995....................... 1,224,512  $14.50 - 25.25     $17.49
     Granted...........................   615,194   18.38 - 20.75      19.40
     Exercised.........................   (70,579)  14.50 - 20.75      15.91
     Expired...........................  (469,418)  14.75 - 25.25      17.52
                                        ---------
   June 29, 1996....................... 1,299,709   14.75 - 25.25      18.47
     Granted...........................   720,432   15.38 - 26.38      21.69
     Exercised.........................  (245,436)  14.75 - 22.25      17.31
     Expired...........................  (112,210)  15.38 - 25.25      21.45
                                        ---------
   June 28, 1997....................... 1,662,495   14.75 - 26.38      19.89
     Granted...........................   470,500   29.13 - 33.13      30.69
     Exercised.........................  (180,890)  14.75 - 25.75      18.59
     Expired...........................   (60,235)  15.38 - 30.00      20.66
                                        ---------
   June 27, 1998....................... 1,891,870   14.75 - 33.13      22.66
                                        =========
</TABLE>
 
 
                                     F-12
<PAGE>
 
  The following table presents information with regard to all stock options
outstanding at June 27, 1998:
 
<TABLE>
<CAPTION>
                              OPTIONS OUTSTANDING          OPTIONS EXERCISABLE
                       ---------------------------------- ---------------------
                                    WEIGHTED-
                                     AVERAGE    WEIGHTED-             WEIGHTED-
    RANGE OF                        REMAINING    AVERAGE               AVERAGE
    EXERCISE             NUMBER    CONTRACTUAL  EXERCISE    NUMBER    EXERCISE
     PRICES            OUTSTANDING LIFE (YEARS)   PRICE   EXERCISABLE   PRICE
    --------           ----------- ------------ --------- ----------- ---------
   <S>                 <C>         <C>          <C>       <C>         <C>
   $14.75 - 15.88.....    352,729      6.5       $15.27     229,147    $15.22
    17.88 - 19.75.....    502,500      6.9        18.34     384,845     18.37
    20.13 - 22.25.....    175,266      5.8        20.62     141,571     20.60
    25.75 - 33.13.....    861,375      9.1        28.63      99,344     26.21
                        ---------      ---       ------     -------    ------
    14.75 - 33.13.....  1,891,870      7.7       $22.66     854,907    $18.81
                        =========      ===       ======     =======    ======
</TABLE>
 
  The Company applies APB Opinion No. 25 to account for its various stock
plans. Accordingly, pursuant to the terms of the plans, no compensation cost
has been recognized for the stock plans. However, if the Company had
determined compensation cost for stock option grants issued during 1998 and
1997 under the provisions of SFAS No. 123, the Company's net income and net
income per share would have been reduced to the pro forma amounts shown below:
 
<TABLE>
<CAPTION>
                                                           1998        1997
                                                        ----------- -----------
   <S>                                                  <C>         <C>
   Net income:
     As reported....................................... $24,934,000 $18,649,000
     Pro forma.........................................  24,357,000  17,999,000
   Net income per diluted share:
     As reported....................................... $      1.77 $      1.38
     Pro forma.........................................        1.73        1.33
</TABLE>
 
  The pro forma net income reflects the compensation cost only for those
options granted since 1996. Compensation cost is reflected over a stock
option's vesting period and compensation cost for options granted prior to
June 30, 1995 is not considered. Therefore, the full potential impact of
compensation cost for the Company's stock plans under SFAS No. 123 is not
reflected in the pro forma net income amounts presented above.
 
  The fair value of each stock option granted in 1998 and 1997 under the
Company's stock option plans was estimated on the date of grant using the
Black-Scholes option-pricing model. The following key assumptions were used to
value grants issued for each year:
 
<TABLE>
<CAPTION>
                                  WEIGHTED-
                                   AVERAGE        AVERAGE               DIVIDEND
                                RISK FREE RATE EXPECTED LIFE VOLATILITY  YIELD
                                -------------- ------------- ---------- --------
   <S>                          <C>            <C>           <C>        <C>
   1997........................     6.28%        7.5 years     29.91%     3.7%
   1998........................     5.54%        5.4 years     28.53%     2.6%
</TABLE>
 
  The weighted-average fair values per share of stock options granted during
1998, 1997 and 1996 were $8.51, $6.40 and $4.71 respectively. It should be
noted that the Black-Scholes option pricing model used in the calculation was
designed to value readily tradable stock options with relatively short lives.
The options granted to employees are not tradable and have contractual lives
of up to ten years. However, management believes that the assumptions used and
the model applied to value the awards yields a reasonable estimate of the fair
value of the grants made under the circumstances.
 
  At the 1994 annual meeting, the stockholders approved the New England
Business Service, Inc. Stock Compensation Plan (the "Stock Compensation
Plan"). Under the Stock Compensation Plan, up to 300,000 shares of common
stock may be issued to the Company's directors and employees in lieu of cash
compensation
 
                                     F-13
<PAGE>
 
otherwise payable. At June 27, 1998, 291,147 shares remain reserved for
issuance under the Stock Compensation Plan. The number and value of shares
issued under this plan have been nominal.
 
8. 401(K) AND PROFIT-SHARING PLANS
 
  The Company sponsors several 401(k) plans covering substantially all of the
Company's domestic employees. Contributions to the plans are made by way of
participant salary deferrals and Company contributions. Company contributions
include combinations of matching, fixed and discretionary contributions
subject to a maximum Company obligation ranging from 4% to 9% of an employees
eligible pay. The Company's aggregate contributions to the plans, which were
charged to general and administrative expense, were $4,795,000 in fiscal 1998,
$1,123,000 in fiscal 1997 and $1,103,000 in fiscal 1996. The Company issued
120,648 shares of treasury stock with a fair market value of $3,836,000 in
fiscal 1998, 52,511 shares with a fair market value of $1,123,000 in fiscal
1997 and 57,966 shares with a fair market value of $1,103,000 in fiscal 1996
as payment in full, or in part, of the 401(k) plan contribution obligations.
At June 27, 1998, 345,816 shares remain reserved for issuance under the
Company's 401(k) plans.
 
  The Company and its subsidiaries maintained a profit-sharing plan for
substantially all employees who completed one year of service. Distributions
were based on net income and payments were made five times a year. For 1997
and 1996 distributions under the plans (which were charged to general and
administrative expense) aggregated $1,138,000 and $3,489,000, respectively.
The Company terminated this plan during 1997. In conjunction with the
termination of this plan, the Company instituted a transition plan, under
which substantially all employees received a predetermined portion of their
salary during the third and fourth quarters of fiscal 1997. Payments under the
transition plan amounted to $1,908,000 and were also charged to general and
administrative expense.
 
9. PENSION PLANS
 
  The Company sponsored a defined-benefit, trusteed pension plan (the "DB
Plan") which provided retirement benefits for the majority of its domestic
employees. During the second quarter of 1997, the Company amended its DB Plan.
The amendment specifically froze plan participation at December 31, 1996 and
eliminated further benefit accruals after June 28, 1997. The Company recorded
a plan curtailment gain of $2,187,000 as a component of other income during
1997 associated with the plan amendment. In 1998 the Company terminated the
plan and settled all obligations. The Company recorded a plan settlement gain
of $556,000 associated with the DB plan termination. The Company also
maintains two similar plans for its Canadian employees. During fiscal 1998,
the Company amended its Canadian DB Plan to freeze participation at December
31, 1997 and recorded a plan curtailment gain of $313,000 associated with this
action.
 
  The components of net pension expense/(income) for 1997 and 1996 are as
follows:
 
<TABLE>
<CAPTION>
                                                        1997         1996
                                                     -----------  -----------
   <S>                                               <C>          <C>
   Service cost-benefits earned during the period... $   635,000  $ 1,564,000
   Interest cost on projected benefit obligation....   1,879,000    2,169,000
   Actual return on plan assets.....................  (1,746,000)  (4,557,000)
   Net amortization and deferral....................  (1,903,000)   1,834,000
                                                     -----------  -----------
     Net pension expense/(income)................... $(1,135,000) $ 1,010,000
                                                     ===========  ===========
</TABLE>
 
  The assumptions used for the computation of net pension expense/(income) for
1997 and 1996 were as follows:
 
<TABLE>
<CAPTION>
                                                                       1997 1996
                                                                       ---- ----
   <S>                                                                 <C>  <C>
   Discount rate...................................................... 8.0% 7.8%
   Rate of increase in compensation levels............................ 5.0% 5.0%
   Expected long-term rate of return on assets........................ 9.0% 9.0%
</TABLE>
 
 
                                     F-14
<PAGE>
 
  In addition, the Company has a supplemental executive retirement plan which
is currently unfunded. Executive employees are eligible to become members of
the plan upon designation by the Board of Directors. Benefits under the plan
are based on the employees' annual earnings and years of service. Provision
for this benefit is charged to operations over the employees' term of
employment. The amounts are not significant.
 
10. POSTRETIREMENT BENEFITS OTHER THAN PENSIONS
 
  SFAS No. 106, Employers' Accounting for Postretirement Benefits Other Than
Pensions, ("SFAS No. 106"), requires the accrual of postretirement benefits
other than pensions (such as health care benefits) during the years an
employee provides service to the Company. The Company sponsors a defined
benefit postretirement plan that provides health and dental care benefits for
retired Company officers. The plan is contributory and retirees' contributions
are adjusted annually.
 
  The following table sets forth the plan's funded status and obligations as
of June 27, 1998 and June 28, 1997:
 
<TABLE>
<CAPTION>
                                                           1998        1997
                                                        ----------  ----------
   <S>                                                  <C>         <C>
   Accumulated postretirement benefit obligation
    ("APBO"):
     Retirees.......................................... $  638,000  $  538,000
     Eligible active plan participants.................        --          --
     Other active plan participants....................    589,000     448,000
                                                        ----------  ----------
       Total...........................................  1,227,000     986,000
   Plan assets at fair value...........................        --          --
     Accumulated postretirement benefit obligation in
      excess of plan assets............................  1,227,000     986,000
     Unrecognized net gain (loss)......................    (73,000)     91,000
                                                        ----------  ----------
       Net postretirement liability (included in
        accrued employee benefit expense).............. $1,154,000  $1,077,000
                                                        ==========  ==========
</TABLE>
 
  The components of net periodic postretirement benefits cost for 1998, 1997
and 1996 are as follows:
 
<TABLE>
<CAPTION>
                                                     1998      1997     1996
                                                   --------  --------  -------
   <S>                                             <C>       <C>       <C>
   Service cost..................................  $ 47,000  $ 43,000  $40,000
   Interest on accumulated postretirement benefit
    obligation...................................    78,000    75,000   64,000
   Amortization of gain..........................    (5,000)   (3,000)  (9,000)
                                                   --------  --------  -------
     Net periodic postretirement cost............  $120,000  $115,000  $95,000
                                                   ========  ========  =======
</TABLE>
 
  For measurement purposes, a 9% annual rate of increase in the cost of
providing medical benefits was assumed in 1998 with a reduction of 1% per year
to a trend rate of 6% for fiscal 2002.
 
  The weighted average discount rate used in determining the APBO was 7.0% in
1998 and 7.8% in 1997.
 
  The health care cost trend has a significant effect on the amounts reported.
An increase of 1% in the rate of increase would have had an effect of
increasing the APBO by $196,000 and the net periodic postretirement benefits
cost by $19,000.
 
11. EXIT COSTS
 
  During the first quarter of fiscal year 1996, the Company implemented a plan
to restructure operations, including the closure of the company's Flagstaff,
Arizona manufacturing facility. The accompanying statements
 
                                     F-15
<PAGE>
 
of consolidated income include a pretax charge of approximately $3,044,000 for
exit costs associated with this plan. The charge consists of costs related to
the closure of the Flagstaff facility of $1,224,000 and termination benefits
of $1,820,000. Approximately 110 employees were terminated as a result of the
facility closing. As of June 27, 1998, the payment of termination benefits and
the closure of the manufacturing operations was complete.
 
  During the first quarter of fiscal year 1997, the Company reached a decision
to eliminate the Company's print desks in Kinko's stores, its administrative
offices in Phoenix and its stationery plant in Scottsdale, Arizona. The
accompanying statements of consolidated income include a $3,803,000 pretax
charge for exit costs associated with this plan recognized during the year
ended June 28, 1997. The $3,803,000 pretax charge for exit costs consisted of
estimated costs related to facility closures of $485,000, estimated equipment
write-offs of $1,105,000 and estimated termination benefits of $2,213,000.
Approximately 230 employees were terminated as a result of the restructuring
plan. As of June 27, 1998, the payment of termination benefits, write-off of
equipment and closure of facilities was complete. There was not a material
change from the liability originally reported.
 
  There were no significant changes in estimates of exit costs during fiscal
year 1998.
 
12. SALE OF PRODUCT LINE
 
  During the third quarter of fiscal 1996, the Company completed the sale of
selected assets of its Software and Services Division for $4,500,000 resulting
in a gain of approximately $495,000. The asset sale included the rights to the
Company's One-Write Plus accounting package and the Company's software
development and technical support organizations.
 
13. INCOME TAXES
 
  The components of income before income taxes were as follows:
 
<TABLE>
<CAPTION>
                                                1998        1997        1996
                                             ----------- ----------- -----------
   <S>                                       <C>         <C>         <C>
   United States............................ $39,817,000 $30,149,000 $19,735,000
   Foreign..................................   1,588,000   1,231,000   1,320,000
                                             ----------- ----------- -----------
     Total.................................. $41,405,000 $31,380,000 $21,055,000
                                             =========== =========== ===========
</TABLE>
 
  Provisions for income taxes under SFAS No. 109 in 1998, 1997 and 1996
consist of:
 
<TABLE>
<CAPTION>
                                                1998        1997        1996
                                             ----------- ----------- ----------
   <S>                                       <C>         <C>         <C>
   Currently payable:
     Federal................................ $10,369,000 $ 7,350,000 $5,217,000
     State..................................   3,517,000   2,376,000  2,353,000
     Foreign................................     733,000     436,000  1,019,000
                                             ----------- ----------- ----------
       Total................................  14,619,000  10,162,000  8,589,000
   Deferred.................................   1,852,000   2,569,000   (283,000)
                                             ----------- ----------- ----------
       Total................................ $16,471,000 $12,731,000 $8,306,000
                                             =========== =========== ==========
</TABLE>
 
                                     F-16
<PAGE>
 
  The tax effects of significant items comprising the Company's net deferred
tax asset (liability) as of June 27, 1998 and June 28, 1997 are as follows:
 
<TABLE>
<CAPTION>
                                         1998                    1997
                                 ----------------------  ----------------------
                                  CURRENT    NONCURRENT   CURRENT    NONCURRENT
                                 ----------  ----------  ----------  ----------
   <S>                           <C>         <C>         <C>         <C>
   Deferred tax assets:
     Pension plans.............  $  119,000              $  345,000
     Accrued vacation..........   1,108,000                 956,000
     Allowance for doubtful
      accounts.................     612,000               1,212,000
     Accrued expenses..........   2,719,000               1,508,000
     Accrued exit costs........         --                   15,000
     Sales returns and
      allowances...............     400,000                 405,000
     Inventory.................     579,000                 910,000
     Employee benefit
      reserves.................     456,000                 434,000
     Amortization of intangible
      assets...................         --   $1,960,000   1,456,000
     Depreciation..............         --      157,000     124,000
     Other.....................         --      535,000     535,000
   Deferred tax liabilities:
     Amortization..............         --     (299,000)        --
     Depreciation..............         --     (768,000)        --
     Deferred mail
      advertising..............  (1,672,000)        --     (983,000)
     Other.....................    (207,000)   (328,000)    (79,000) $(288,000)
                                 ----------  ----------  ----------  ---------
   Net deferred tax asset
    (liability)................  $4,114,000  $1,257,000  $6,838,000  $(288,000)
                                 ==========  ==========  ==========  =========
</TABLE>
 
  A reconciliation of the provisions for income taxes to the U.S. Federal
income tax statutory rates follows:
 
<TABLE>
<CAPTION>
                                                               1998  1997  1996
                                                               ----  ----  ----
   <S>                                                         <C>   <C>   <C>
     Statutory tax rate....................................... 35.0% 35.0% 35.0%
     State income taxes (less federal tax benefits)...........  6.3   6.2   6.3
     Other--net............................................... (1.5) (0.6) (1.9)
                                                               ----  ----  ----
     Effective tax rate....................................... 39.8% 40.6% 39.4%
                                                               ====  ====  ====
</TABLE>
 
14. FINANCIAL INFORMATION BY GEOGRAPHIC AREA
 
  The Company markets its products directly to small businesses and
professional offices in the United States, Canada, France and the United
Kingdom. Income from operations represents net sales less all identifiable
operating expenses. Investment income, interest expense and income taxes are
excluded from geographic area operating data. Sales or transfers between
geographic areas are not material. General corporate expenses are included
under the Company's domestic operations.
 
<TABLE>
<CAPTION>
                                            DOMESTIC INTERNATIONAL CONSOLIDATED
                (IN THOUSANDS)              -------- ------------- ------------
   <S>                                      <C>      <C>           <C>
   1998
     Net sales............................. $325,791    $29,976      $355,767
     Income from operations................   44,437        433        44,870
     Identifiable assets...................  277,242     30,335       307,577
   1997
     Net sales.............................  237,130     26,294       263,424
     Income from operations................   28,718        539        29,257
     Identifiable assets...................  115,125     26,071       141,196
   1996
     Net sales.............................  233,462     21,492       254,954
     Income from operations................   18,754        666        19,420
     Identifiable assets...................   82,921     20,621       103,542
</TABLE>
 
 
                                     F-17
<PAGE>
 
15. QUARTERLY FINANCIAL INFORMATION (UNAUDITED)
 
  The following financial information is in thousands of dollars except per
share amounts.
 
<TABLE>
<CAPTION>
                                       FIRST  SECOND   THIRD   FOURTH   TOTAL
                                      QUARTER QUARTER QUARTER QUARTER    YEAR
                                      ------- ------- ------- -------- --------
   <S>                                <C>     <C>     <C>     <C>      <C>
   1998
     Net sales....................... $75,615 $81,651 $98,002 $100,499 $355,767
     Gross profit....................  46,604  51,194  60,564   62,180  220,542
     Income before income taxes......   9,732  10,541  10,727   10,405   41,405
     Net income......................   5,961   6,483   6,382    6,108   24,934
     Diluted earnings per share......     .43     .46     .45      .43     1.77
                                      ======= ======= ======= ======== ========
     Dividends per share............. $   .20 $   .20 $   .20 $    .20 $    .80
                                      ======= ======= ======= ======== ========
   1997
     Net sales....................... $60,702 $63,203 $64,127 $ 75,392 $263,424
     Gross profit....................  38,741  42,557  41,441   46,637  169,376
     Income before income taxes......   1,147   9,435  10,003   10,795   31,380
     Net income......................     678   5,700   6,004    6,267   18,649
     Diluted earnings per share......     .05     .43     .45      .46     1.38
                                      ======= ======= ======= ======== ========
     Dividends per share............. $   .20 $   .20 $   .20 $    .20 $    .80
                                      ======= ======= ======= ======== ========
</TABLE>
 
                                      F-18
<PAGE>
 
                         INDEPENDENT AUDITORS' REPORT
 
To the Board of Directors and Stockholders of New England Business Service,
Inc.:
 
  We have audited the accompanying consolidated balance sheets of New England
Business Service, Inc. and subsidiaries as of June 27, 1998 and June 28, 1997
and the related statements of consolidated income, consolidated stockholders'
equity, and consolidated cash flows for each of the three years in the period
ended June 27, 1998. Our audits also included the financial statement schedule
listed in the Index on page F-1. These financial statements and financial
statement schedule are the responsibility of the Corporation's management. Our
responsibility is to express an opinion on the financial statements and
financial statement schedule based on our audits.
 
  We conducted our audits in accordance with generally accepted auditing
standards. Those standards require that we plan and perform the audit to
obtain reasonable assurance about whether the financial statements are free of
material misstatement. An audit includes examining, on a test basis, evidence
supporting the amounts and disclosures in the financial statements. An audit
also includes assessing the accounting principles used and significant
estimates made by management, as well as evaluating the overall financial
statement presentation. We believe that our audits provide a reasonable basis
for our opinion.
 
  In our opinion, such consolidated financial statements present fairly, in
all material respects, the financial position of New England Business Service,
Inc. and subsidiaries as of June 27, 1998 and June 28, 1997, and the results
of their operations and their cash flows for each of the three years in the
period ended June 27, 1998 in conformity with generally accepted accounting
principles. Also, in our opinion, such financial statement schedule, when
considered in relation to the basic consolidated financial statements taken as
a whole, presents fairly in all material respects the information set forth
therein.
 
/s/ Deloitte & Touche LLP
 
Boston, Massachusetts
July 24, 1998
 
                                     F-19
<PAGE>
 
                                                                     SCHEDULE II
 
              NEW ENGLAND BUSINESS SERVICE, INC. AND SUBSIDIARIES
 
                       VALUATION AND QUALIFYING ACCOUNTS
                                (000'S OMITTED)
 
<TABLE>
<CAPTION>
                                             ADDITIONS     
                                         ---------------- 
                              BALANCE AT CHARGED CHARGED   DEDUCTIONS   BALANCE
                              BEGINNING     TO   TO OTHER     FROM     AT END OF
                                PERIOD   INCOME  ACCOUNTS  RESERVES(2)  PERIOD
                              ---------- ------- --------  ----------- ---------
<S>                           <C>        <C>     <C>       <C>         <C>
Reserves deducted from                                  
 assets to which they apply:                            
 For doubtful accounts                                  
  receivable:                                           
  Year ended June 29, 1996....  3,304    3,033        0       2,994      3,343
  Year ended June 28, 1997....  3,343    2,612        0       2,604      3,351
  Year ended June 27, 1998....  3,351    3,293    1,053(1)    3,440      4,257
                                                        
Reserves included in                                    
 liabilities:                                           
 For sales returns and                                  
  allowances:                                           
  Year ended June 29, 1996....    990    1,072        0         990      1,072
  Year ended June 28, 1997....  1,072      993        0       1,072        993
  Year ended June 27, 1998....    993      866      300(1)      993      1,166
</TABLE>
- --------
(1) Acquired in acquisitions.
(2) Accounts written off.
 
                                      F-20
<PAGE>
 
                                 EXHIBIT INDEX
 
<TABLE>
<CAPTION>
 EXHIBIT NUMBER                           DESCRIPTION
 --------------                           -----------
 <C>            <S>
      3.1.1     Certificate of Incorporation of the Registrant. (Incorporated
                 by reference to Exhibit 7(a) to the Company's Current Report
                 on Form 8-K dated October 31, 1986.)

      3.1.2     Certificate of Merger of New England Business Service, Inc. (a
                 Massachusetts corporation) and the Company, dated October 24,
                 1986 amending the Certificate of Incorporation of the Company
                 by adding Articles 14 and 15 thereto. (Incorporated by
                 reference to Exhibit 7(a) to the Company's Current Report on
                 Form 8-K dated October 31, 1986.)

      3.1.3     Certificate of Designations, Preferences and Rights of Series A
                 Participating Preferred Stock of the Company, dated 
                 October 27, 1989. (Incorporated by reference to Exhibit (3)(c)
                 to the Company's Annual Report on Form 10-K for the fiscal year
                 ended June 30, 1995.)

      3.2       By-Laws of the Registrant, as amended. (Incorporated by
                 reference to Exhibit (3)(d) to the Company's Quarterly Report
                 on Form 10-Q for the quarterly period ended December 31,
                 1995.)

      4.1       Specimen stock certificate for shares of Common Stock, par
                 value $1.00 per share. (Incorporated by reference to Exhibit
                 (4)(a) to the Company's Annual Report on Form 10-K for the
                 fiscal year ended June 30, 1995.)

      4.2       Amended and Restated Rights Agreement, dated as of October 27,
                 1989 as amended as of October 20, 1994 (the "Rights
                 Agreement"), between New England Business Service, Inc. and
                 The First National Bank of Boston (now BankBoston), National
                 Association, as rights agent, including as Exhibit B the forms
                 of Rights Certificate Election to Exercise. (Incorporated by
                 reference to Exhibit 4 of the Company's Current Report on 
                 Form 8-K dated October 25, 1994.)

     10.1.1     Amended and Restated Revolving Credit Agreement dated as of
                 December 18, 1997, by and among New England Business Service,
                 Inc., BankBoston, N.A. and Fleet National Bank (together with
                 certain other financial institutions, the Banks), BankBoston,
                 N.A., as agent for the Banks, and Fleet National Bank, as
                 documentation agent for the Banks. (Incorporated by reference
                 to Exhibit 10.1 to the Company's Current Report on Form 8-K
                 dated January 7, 1998.)

     10.1.2     First Amendment to Amended and Restated Revolving Credit
                 Agreement dated as of May 29, 1998, by and among New England
                 Business Service, Inc., BankBoston, N.A. and Fleet National
                 Bank (together with certain other financial institutions, the
                 "Banks"), BankBoston, N.A., as agent for the Banks, and Fleet
                 National Bank, as documentation agent for the Banks.
                 (Incorporated by reference to Exhibit 10.1 to the Company's
                 Current Report on Form 8-K dated June 18, 1998.)

     10.2       Asset Purchase Agreement by and among New England Business
                 Service, Inc., Chiswick Trading, Inc. and Theodore Pasquarello
                 dated as of March 31, 1997. (Incorporated by reference to
                 Exhibit 2.1 to the Company's Current Report on Form 8-K dated
                 April 15, 1997.)

     10.3.1     Lease between Theodore Pasquarello, as Trustee of the E.B.
                 Realty Trust (Landlord) and New England Business Service, Inc.
                 (Tenant) for the land and improvements located at 33 Union
                 Avenue, Sudbury, MA 01776. (Incorporated by reference to
                 Exhibit 10(c) to the Company's Quarterly Report on Form 10-Q
                 for the quarterly period ended March 29, 1997.)

     10.3.2     Lease between Theodore Pasquarello and Eileen Pasquarello, as
                 Trustees of The Paris Trust (Landlord) and New England
                 Business Service, Inc. (Tenant) for the land and improvements
                 located at 31 Union Avenue, Sudbury, MA 01776. (Incorporated
                 by reference to Exhibit 10(e) to the Company's Quarterly
                 Report on Form 10-Q for the quarterly period ended March 29,
                 1997.)
</TABLE>
 
                                      X-1
<PAGE>
 
<TABLE>
<CAPTION>
 EXHIBIT NUMBER                           DESCRIPTION
 --------------                           -----------
 <C>            <S>
    10.3.3      Lease between Theodore Pasquarello and Eileen Pasquarello, as
                 Trustees of The Paris Trust (Landlord) and New England
                 Business Service, Inc. (Tenant) for the land and improvements
                 located at 25 Union Avenue, Sudbury, MA 01776. (Incorporated
                 by reference to Exhibit (10)(w) to the Company's Annual Report
                 on Form 10-K for the fiscal year ended June 28, 1997.)

    10.4        Stock Purchase Agreement by and between New England Business
                 Service, Inc. and CSS Industries, Inc. dated as of December 5,
                 1997 (Incorporated by reference to Exhibit 2.1 to the
                 Company's Current Report on Form 8-K dated January 7, 1998.)

    10.5.1      Stock Purchase Agreement by and between New England Business
                 Service, Inc. and ROMO Corp. dated as of May 1, 1998.
                 (Incorporated by reference to Exhibit 2.1 to the Company's
                 Current Report on Form 8-K dated June 18, 1998.)

    10.5.2      Asset Purchase Agreement by and among New England Business
                 Service, Inc., NEBS Business Forms Ltd., McBee Systems of
                 Canada, Inc. and ROMO Corp. dated as of May 1, 1998.
                 (Incorporated by reference to Exhibit 2.3 to the Company's
                 Current Report on Form 8-K dated June 18, 1998.)

    10.6*       NEBS Key Employee Stock Option and Stock Appreciation Rights
                 Plan, as amended March 31, 1987. (Incorporated by reference to
                 Exhibit (10)(a) to the Company's Annual Report on Form 10-K
                 for the fiscal year ended June 24, 1998.)

    10.7*       NEBS 1997 Key Employee and Eligible Director Stock Option and
                 Stock Appreciation Rights Plan dated July 25, 1997 (including
                 amendment and restatement of the NEBS 1990 Key Employee Stock
                 Option and Stock Appreciation Rights Plan and the NEBS 1994
                 Key Employee and Eligible Director Stock Option and Stock
                 Appreciation Rights Plan). (Incorporated by reference to
                 Exhibit (10)(x) to the Company's Annual Report on Form 10-K
                 for the fiscal year ended June 28, 1997.)

    10.8*       Stock Option Agreement dated February 2, 1996 between the
                 Company and Robert J. Murray; filed herewith.

    10.9*       NEBS Deferred Compensation Plan for Outside Directors.
                 (Incorporated by reference to Exhibit (10)(d) to the Company's
                 Annual Report on Form 10-K for the fiscal year ended June 25,
                 1982.)

    10.10*      New England Business Service, Inc. Stock Compensation Plan
                 dated July 25, 1994. (Incorporated by reference to Exhibit
                 (10)(g) to the Company's Annual Report on Form 10-K for the
                 fiscal year ended June 24, 1994.)

    10.11.1*    New England Business Service, Inc. Deferred Compensation Plan
                 dated June 25, 1994. (Incorporated by reference to Exhibit
                 (10)(g) to the Company's Annual Report on Form 10-K for the
                 fiscal year ended June 30, 1995.)

    10.11.2*    First Restated Trust Agreement for the New England Business
                 Service, Inc. Deferred Compensation Plan (Restated Effective
                 April 1, 1998); filed herewith.

    10.12*      Supplemental Retirement Plan for Executive Employees of New
                 England Business Service, Inc. dated July 1, 1991, as amended
                 June 24, 1994. (Incorporated by reference to Exhibit (10)(h)
                 to the Company's Annual Report on Form 10-K for the fiscal
                 year ended June 30, 1995.)

    10.13*      Executive Bonus Plan for 1999; filed herewith.

    10.14*      Employment Agreement dated March 31, 1997 between the Company
                 and Theodore Pasquarello. (Incorporated by reference to
                 Exhibit (10)(n) to the Company's Annual Report on Form 10-K
                 for the fiscal year ended June 28, 1997.)

    10.15*      Change in Control agreement dated November 27, 1996 between the
                 Company and Robert J. Murray. (Incorporated by reference to
                 Exhibit (10)(o) to the Company's Annual Report on Form 10-K
                 for the fiscal year ended June 28, 1997.)
</TABLE>
 
                                      X-2
<PAGE>
 
<TABLE>
<CAPTION>
 EXHIBIT NUMBER                        DESCRIPTION
 --------------                        -----------
 <C>            <S>                                                         <C>
     10.16*     Change in Control agreement dated November 27, 1996
                 between the Company and John F. Fairbanks. (Incorporated
                 by reference to Exhibit (10)(p) to the Company's Annual
                 Report on Form 10-K for the fiscal year ended June 28,
                 1997.)

     10.17*     Change in Control agreement dated November 27, 1996
                 between the Company and George P. Allman. (Incorporated
                 by reference to Exhibit (10)(q) to the Company's Annual
                 Report on Form 10-K for the fiscal year ended June 28,
                 1997.)

     10.18*     Change in Control agreement dated November 27, 1996
                 between the Company and Robert D. Warren. (Incorporated
                 by reference to Exhibit (10)(r) to the Company's Annual
                 Report on Form 10-K for the fiscal year ended June 28,
                 1997.)

     10.19*     Change in Control agreement dated November 27, 1996
                 between the Company and Robert S. Brown. (Incorporated
                 by reference to Exhibit (10)(s) to the Company's Annual
                 Report on Form 10-K for the fiscal year ended June 28,
                 1997.)

     10.20*     Change in Control agreement dated November 27, 1996
                 between the Company and Edward M. Bolesky. (Incorporated
                 by reference to Exhibit (10)(t) to the Company's Annual
                 Report on Form 10-K for the fiscal year ended June 28,
                 1997.)

     10.21*     Change in Control agreement dated November 27, 1996
                 between the Company and Steven G. Schlerf. (Incorporated
                 by reference to Exhibit (10)(u) to the Company's Annual
                 Report on Form 10-K for the fiscal year ended June 28,
                 1997.)

     10.22*     Change in Control agreement dated April 2, 1997 between
                 the Company and Theodore Pasquarello. (Incorporated by
                 reference to Exhibit (10)(v) to the Company's Annual
                 Report on Form 10-K for the fiscal year ended June 28,
                 1997.)

     10.23*     Change in Control agreement dated January 23, 1998
                 between the Company and Richard T. Riley; filed
                 herewith.

     10.24+     Agreement dated as of September 19, 1995 between New
                 England Business Service, Inc. and Appleton Papers, Inc.
                 (Incorporated by reference to the Company's Quarterly
                 Report on Form 10-Q for the quarterly period ended
                 December 27, 1997.)

     11         Statement re Computation of Per Share Earnings.

     21         List of Subsidiaries.

     23         Consent of Deloitte & Touche LLP.

     24         Power of Attorney (included in the signature page of this
                 Annual Report on Form 10-K).

     27         Article 5 Financial Data Schedule.
</TABLE>
- --------
* Identifies a management contract or compensatory plan or arrangement in
  which an executive officer or director of the Company participates.
+ Confidential treatment has been requested with respect to certain portions
  of this exhibit. Omitted portions have been filed separately with the
  Securities and Exchange Commission.
 
                                      X-3

<PAGE>
 
                                                                    EXHIBIT 10.8
 

                            STOCK OPTION AGREEMENT

     THIS STOCK OPTION AGREEMENT dated as of February 2, 1996, is made between
New England Business Service, Inc., a Delaware corporation (the "Company"), and
Robert J. Murray of Cohasset, Massachusetts (the "Grantee"), an employee of the
Company.

     WHEREAS, the Grantee is the Chairman, President and Chief Executive Officer
of the Company; and

     WHEREAS, in order to provide a performance incentive to the Grantee and to
encourage stock ownership in the Company by the Grantee, the Board of Directors
of the Company (the "Board") desires to grant to the Grantee an option to
purchase 250,000 shares of the Company's Common Stock, par value $1.00 per share
(the "Stock"), subject to the terms and conditions hereinafter set forth;

     NOW, THEREFORE, in consideration of the premises and the respective
covenants and agreements of the parties herein contained, and intending to be
legally bound hereby, the parties agree as follows:

     1.  Grant of Option.  The Company hereby grants to the Grantee an option
         ---------------                                                     
(the "Option") to purchase 250,000 shares of Stock (the "Optioned Shares") at a
price of $18.25 per share in accordance with and subject to all the terms and
conditions hereinafter set forth.

     2.  Term and Exercise of Option.  Except as otherwise provided in this
         ---------------------------                                       
Agreement, the Option shall terminate at the close of business on February 2,
2006, and may be exercised only by the Grantee or, to the extent provided in
Section 3(c) hereof, by his legal representative.

     While the Option is effective and the Grantee continues to be employed, the
Optioned Shares shall become available for purchase by the Grantee in minimum
installments of ten (10) shares unless the issue of a lesser number is enough to
exhaust the Option.  The Grantee's right to purchase shares pursuant to the
Option shall vest according to the following schedule:
<TABLE>
<CAPTION>
                                           Price if
Date                Number of Shares   Exercised In Full
- -----------------   ----------------   -----------------
<S>                 <C>                <C>
February 2, 1996         62,500             $1,140,625
February 2, 1997         62,500              1,140,625
February 2, 1998         62,500              1,140,625
February 2, 1999         62,500              1,140,625
</TABLE>

     Provided that, subject to the provisions of Section 6 hereof, the right to
purchase all of the remaining shares purchasable hereunder shall vest and become
exercisable immediately upon the occurrence of the Change in Control (as defined
in Section 6 hereof).
<PAGE>
 
     Unpurchased portions of available installments may be accumulated and
subsequently purchased by the Grantee prior to the expiration of the Option.

     3.  Terms and Conditions of Exercise of Option.  Each exercise and purchase
         ------------------------------------------                             
of Optioned Shares shall be subject to the following terms and conditions:

     (a)  The Grantee shall have remained in the continuous employ of the
Company from the date of the Option grant until the date of exercise (or in the
circumstances specified in Section 3(b) hereof, until a date not more than three
months prior to the date of exercise).

     (b)  If the Grantee retires prior to the expiration of the Option, then he
shall be entitled, within three months after the date of his retirement or prior
to the expiration date of the Option, whichever is earlier, to exercise the
Option to the extent that the Grantee would have been entitled to exercise the
Option immediately prior to his retirement.

     (c)  If the Grantee dies, then his legal representative or the person or
persons to whom his rights under this Agreement shall pass by will or by the
applicable law of descent and distribution shall be entitled, within twelve
months after the date of his death or prior to the expiration date of the
Option, whichever is earlier, to exercise the Option to the extent that the
Grantee would have been entitled to exercise the Option on the date of his
death.

     (d)  The Grantee shall exercise the Option by giving written notice of such
exercise to the Chief Financial Officer of the Company at the Company's
principal place of business, accompanied by the full purchase price of the
Optioned Shares so being purchased, together with any tax or excise, if any, due
in respect of the issue thereof, in cash, by certified or bank check, or by the
surrendering of shares of the Company's Stock (which shall be valued at its Fair
Market Value (as defined below) on the date of surrender).  Such notice shall be
effective when received by the Chief Financial Officer.  For purposes of this
subsection (d), the term "Fair Market Value" shall mean the last sales price per
share of the Stock as reported on the New York Stock Exchange-Composite
Transactions Reporting System on or prior to the date as to which such valuation
is to made.

     (e)  The stated price and number of Optioned Shares purchasable hereunder
are subject to adjustment as provided in Section 7 hereof.

     (f)  The Option is not intended to qualify as an "incentive stock option,"
within the meaning of Section 422 of the Internal Revenue Code of 1986, as
amended.  No Optioned Shares shall be delivered pursuant to this Agreement
unless arrangements satisfactory to the Chief Financial Officer have been made
for any required federal or state tax or other withholdings.

     4.  Option Non-Transferable.  The Option may not be transferred or assigned
         -----------------------                                                
by the Grantee or by operation of law other than by will or by the laws of
descent and distribution.  It may be exercised during the lifetime of the
Grantee only by him.

                                       2
<PAGE>
 
     5.  Right to Terminate.  Nothing contained in this Agreement shall restrict
         ------------------                                                     
the right of the Company to terminate the employment of the Grantee at any time.

     6.  Change in Control.  For purposes of this Agreement, a "Change in
         -----------------                                               
Control" shall mean:

     (a)  The acquisition by any individual, entity or group (within the meaning
of Section 13(d)(3) or 14(d)(2) of the Securities Exchange Act of 1934, as
amended (the "Exchange Act")) (a "Person") of beneficial ownership (within the
meaning of Rule 13d-3 promulgated under the Exchange Act) of 35% or more of
either (i) the then outstanding shares of the Stock or (ii) the combined voting
power of the then outstanding voting securities of the Company entitled to vote
generally in the election of the directors (the "Outstanding Company Voting
Securities"); provided, however, that the following acquisitions shall not
constitute a Change in Control: (A) any acquisition directly from the Company
(excluding an acquisition by virtue of the exercise of a conversion privilege);
(B) any acquisition by the Company or by any corporation controlled by the
Company; (C) any acquisition by any employee benefit plan (or related trust)
sponsored or maintained by the Company or any corporation controlled by the
Company; or (D) any acquisition by any corporation pursuant to a consolidation
or merger, if, following such consolidation or merger, the conditions described
in clauses (i), (ii) and (iii) of subsection (c) of this Section 6 are
satisfied; or

     (b)  Individuals who, as of date hereof, constitute the Board (the
"Incumbent Board") ceasing for any reason to constitute at least a majority of
the Board; provided, however, that any individual becoming a director subsequent
to the date hereof whose election, or nomination for election by the Company's
stockholders, was approved by a vote or resolution of at least a majority of the
directors then comprising the Incumbent Board shall be considered as though such
individual were a member of the Incumbent Board, but excluding, for this
purpose, any such individual whose initial assumption of office occurs as a
result of either an actual or threatened election contest (as such terms are
used in Rule 14a-11 of Regulation 14A promulgated under the Exchange Act) or
other actual or threatened solicitation of proxies or consents by or on behalf
of a Person other than the Board; or

     (c)  Adoption by the Board of a resolution approving an agreement of
consolidation of the Company with or merger of the Company into another
corporation or business entity in each case, unless, following such
consolidation or merger, (i) more than 60% of, respectively, the then
outstanding shares of common stock of the corporation resulting from such
consolidation or merger and/or the combined voting power of the then outstanding
voting securities of such corporation or business entity entitled to vote
generally in the election of directors (or other persons having the general
power to direct the affairs of such entity) is then beneficially owned, directly
or indirectly, by all or substantially all of the individuals and entities who
were the beneficial owners, respectively, of the Stock and the Outstanding
Company Voting Securities immediately prior to such consolidation or merger in
substantially the same proportions as their ownership, immediately prior to such
consolidation or merger, of the Stock and/or

                                       3
<PAGE>
 
Outstanding Company Voting Securities, as the case may be, (ii) no Person
(excluding the Company, any employee benefit plan (or related trust) of the
Company or such corporation or other business entity resulting from such
consolidation or merger and any Person beneficially owning, immediately prior to
such consolidation or merger, directly or indirectly, 35% or more of the Stock
or Outstanding Company Voting Securities, as the case may be) beneficially owns,
directly or indirectly, 35% or more of, respectively, the then outstanding
shares of common stock of the corporation resulting from such consolidation or
merger or the combined voting power of the then outstanding voting securities of
such corporation or business entity entitled to vote generally in the election
of its directors (or other persons having the general power to direct the
affairs of such entity) and (iii) at least a majority of the members of the
board of directors (or other group or persons having the general power to direct
the affairs of the corporation or other business entity) resulting from such
consolidation or merger were members of the Incumbent Board at the time of the
execution of the initial agreement providing for such consolidation or merger;
provided that any right to purchase shares of Stock which shall vest by reason
of the action of the Board pursuant to this subsection (c) shall be divested,
with respect to any shares not already purchased by the Grantee or his personal
representative, upon (A) the rejection of such agreement of consolidation or
merger by the stockholders of the Company or (B) its abandonment by either party
thereto in accordance with its terms; or

     (d)  Adoption by the requisite majority of the whole Board, or by the
holders of such majority of stock of the Company as is required by law or by the
Certificate of Incorporation or By-Laws of the Company as then in effect, of a
resolution or consent authorizing (i) the dissolution of the Company or (ii) the
sale or other disposition of all or substantially all of the assets of the
Company, other than to a corporation or other business entity with respect to
which, following such sale or other disposition, (A) more than 60% of,
respectively, the then outstanding shares of common stock of such corporation
and/or the combined voting power of the outstanding voting securities of such
corporation or other entity entitled to vote generally in the election of its
directors (or other persons having the general power to direct its affairs) is
then beneficially owned, directly or indirectly, by all or substantially all of
the individuals and entities who were the beneficial owners, respectively, of
the Stock and Outstanding Company Voting Securities immediately prior to such
sale or other disposition in substantially the same proportions as their
ownership, immediately prior to such sale or other disposition, of the Stock
and/or Outstanding Company Voting Securities, as the case may be, (B) no Person
(excluding the Company and any employee benefit plan (or related trust) of the
Company or such corporation or other business entity and any Person beneficially
owning, immediately prior to such sale or other disposition, directly or
indirectly, 35% or more of the Stock and/or Outstanding Company Voting
Securities, as the case may be) beneficially owns, directly or indirectly, 35%
or more of, respectively, the then outstanding shares of common stock of such
corporation and/or the combined voting power of the then outstanding voting
securities of such corporation or other business entity entitled to vote
generally in the election of directors (or other persons having the general
power to direct its affairs) and (C) at least a majority of the members of the
board of directors (or other group of persons having the general power to direct
the affairs of such corporation or other entity) were members of the Incumbent
Board at the time of the execution of the initial agreement or

                                       4
<PAGE>
 
action of the Board providing for such sale or other disposition of assets of
the Company; provided that any right to purchase shares of Stock which shall
vest by reason of the action of the Board or the stockholders pursuant to this
subsection (d) shall be divested, with respect to any shares not already
purchased by the Grantee or his personal representative, upon the abandonment by
the Company of such dissolution, or such sale or other disposition of assets, as
the case may be.

     7.  Adjustment of Optioned Shares; Reorganization.
         --------------------------------------------- 

     (a)  If the Company shall combine or split the Stock or shall declare
thereon any dividend payable in shares of the Stock, or shall reclassify or take
any other action of a similar nature affecting the Stock, then the number and
class of shares which may thereafter be purchased upon exercise of the Option
and the option price per share shall be adjusted to such extent as may be
determined by the Board, upon recommendation of the Stock Option Committee, to
be necessary to maintain unimpaired and unenlarged the rights of the Grantee,
and any such determination shall be conclusive and binding upon the Grantee.
After any such adjustment, the term "Stock" shall mean the Stock as so adjusted.

     (b)  In case of any one or more reclassifications, changes, or exchanges of
outstanding shares of the Company's Stock (other than as provided in subsection
(a) above), or consolidations of the Company with, or mergers of the Company
into, other corporations, or other recapitalizations or reorganizations (other
than consolidations with another corporation, a majority of the voting stock of
which is owned by the Company, in which the Company is the continuing
corporation and which do not result in any reclassification, change or exchange
of outstanding shares of the Company's Stock), or in case of any one or more
sales or conveyances to another corporation of the property of the Company as an
entirety, or substantially as an entirety (any and all of which are hereinafter
in this Section called "Reorganizations"), the Grantee shall have the right,
upon any subsequent exercise of the Option, to acquire the same kind and amount
of securities and property which he would then hold if he had exercised the
Option immediately before the first of such Reorganizations and continued to
hold all securities and property which came to him as a result of that and
subsequent Reorganizations, less all securities and property surrendered or
cancelled pursuant to any of same (the rights provided by Section 7(a) and (b)
being continuing and cumulative) except that, notwithstanding any provision of
Section 3(b) or (c) hereof to the contrary, the Board may decide to terminate
the Option at the time of such Reorganization.  If the Board so decides, it
shall give not less than thirty (30) days' notice to the Grantee that the period
in which the Option may be exercised will terminate at the time of such
Reorganization.  Such notice shall be effective when mailed to the Grantee by
certified or registered mail addressed to him at his address of record or when
delivered in hand to the Grantee.  Following such notice, where neither of the
events referred to in Section 3(b) or (c) hereof has occurred, the Option may be
exercised, in whole in or part, and where one of the events referred to in
Section 3(b) or (c) hereof has occurred, the Option may be exercised, but only
to the extent therein permitted, and only at any time prior to such
Reorganization.  A liquidation shall be deemed a Reorganization for the
foregoing purposes.

                                       5
<PAGE>
 
     8.  Restrictions on Transfer.  The shares of Stock issued on exercise of
         ------------------------                                            
the Option shall be subject to any restrictions on transfer then in effect
pursuant to the Certificate of Incorporation or By-Laws of the Company and to
any other restrictions or provisions set forth herein or in any other contract
or agreement binding on the Grantee.  The Grantee will not sell or otherwise
dispose of any of the shares of Stock issued on exercise of the Option except in
compliance with all applicable state and federal securities laws and
regulations.

     9.  Stockholder Rights.  No person shall have any rights as a stockholder
         ------------------                                                   
with respect to any shares of Stock subject to the Option until he shall been
issued a stock certificate for such shares.

     10.  General.  This Agreement constitutes the entire agreement between the
          -------                                                              
parties with respect to the subject matter hereof and supersedes any prior or
contemporaneous agreements or understandings, written or oral, concerning the
subject matter hereof.  This Agreement may be amended, modified or revoked only
by written instrument executed by both parties hereto.  Failure to enforce any
provision of this Agreement shall not constitute a waiver of any term hereof,
and no waiver of a provision of this Agreement shall constitute a waiver of any
other provision(s) or of the same provision on another occasion.  This Agreement
is personal to and shall not be assignable by the Grantee, but shall inure to
the benefit of the respective parties hereto and their respective heirs, legal
representatives, successors and assigns.  This Agreement shall be governed by
and construed in accordance with the laws of The Commonwealth of Massachusetts
applicable to agreements under seal made and to be performed within the
Commonwealth.  If any provision of this Agreement shall be held by a court of
competent jurisdiction to be illegal, invalid or unenforceable, the remaining
provisions shall remain in full force and effect.

     IN WITNESS WHEREOF, the parties have executed this Agreement as of the date
and year first written above.

                          NEW ENGLAND BUSINESS SERVICE, INC.

                          By:    /s/ John F. Fairbanks
                             -------------------------------

                          Name:  John F. Fairbanks

                          Title: Treasurer




                                 /s/ Robert J. Murray
                             -------------------------------

                                 Robert J. Murray

                                       6

<PAGE>
 
                                                                 EXHIBIT 10.11.2


                         FIRST RESTATED TRUST AGREEMENT
                                    FOR THE
                       NEW ENGLAND BUSINESS SERVICE, INC
                           DEFERRED COMPENSATION PLAN
                       (Restated Effective April 1, 1998)

     This Trust Agreement made as of the 25th day of June, 1994, and restated
effective the 1st day of April, 1998, by and between New England Business
Service, Inc. (hereinafter called the "Company"), a corporation duly organized
in Delaware whose principal office is located in Massachusetts, and Norwest Bank
Minnesota, N.A. (hereinafter called the "Trustee"), a corporation with trust
powers whose principal office is located in Minnesota, as successor Trustee to
the First National Bank of Boston.

                                  WITNESSETH:

     WHEREAS, certain designated employees (hereinafter called "Participants" or
"Trust Beneficiaries") of the Company and other "Participating Employers" (as
defined in the Plan described herein) and the respective beneficiaries
(hereinafter called "Trust Beneficiaries") of such Participants are entitled to
deferred compensation benefits (hereinafter called "Deferred Compensation")
arising under the New England Business Service, Inc. Deferred Compensation Plan,
as the same has been or may hereafter be amended or restated, or any successor
thereto (hereinafter called the "Deferred Compensation Plan" or the "Plan"),
attached hereto as Exhibit A and by this reference made a part hereof; and

     WHEREAS, the amount and timing of Deferred Compensation to which each Trust
Beneficiary is entitled is specified in the Deferred Compensation Plan; and

     WHEREAS, the Company wishes to establish a trust fund (hereinafter called
the "Trust Fund" or the "Fund") and to transfer to the Trust Fund assets which
shall be held therein, subject to the claims of the Participating Employers'
creditors in the event of any Participating Employer's Insolvency (as defined
herein), until paid to the Trust Beneficiaries as Deferred

                                      -1-
<PAGE>
 
Compensation Benefits in such manner and at such times as specified in the
Deferred Compensation Plan; and

     WHEREAS, it is the obligation of the Company, or other Participating
Employer to make contributions to the Trust Fund of amounts deferred by
Participants pursuant to the Deferred Compensation Plan as soon as is
administratively feasible after such deferral amounts are withheld by the
Company or other Participating Employer;

     WHEREAS, it is the intention of the Company and the Trustee hereby to
restate the Trust pursuant to this restated Trust Agreement;

     NOW, THEREFORE, the parties do hereby establish the Trust Fund and agree
that the Trust Fund be comprised, held and disposed of as follows:

     Section 1.  Trust Fund.
                 ----------

     1.1  Establishment of Trust Fund.  Subject to the claims of creditors as
          ---------------------------
set forth in Section 3, the Company hereby deposits with the Trustee in trust
One Dollar ($1.00) which shall become the principal of the Trust Fund to be
held, administered and disposed of by the Trustee as provided in this Trust
Agreement.

     1.2  Irrevocable Trust.  The Trust hereby established shall be irrevocable.
          -----------------

     1.3  Grantor Trust.  The Trust is intended to be a grantor trust, within 
          -------------
the meaning of Section 671 of the Internal Revenue Code of 1986, as amended (the
"Code"), and shall be construed accordingly.

     1.4  Use of Trust Assets.  The principal of the Trust, and any earnings
          -------------------
thereon which are not paid to the Participating Employers as provided in Section
5, shall be held separate and apart from other funds of the Participating
Employers and shall be used exclusively for the uses and purposes herein set
forth. Neither any Trust Beneficiary nor the Deferred Compensation Plan shall
have any preferred claim on, or any beneficial ownership interest in, any assets
of the Trust Fund prior to the time such assets are paid to such Trust
Beneficiary as Deferred Compensation as provided in Section 2, and all rights
created under the Deferred Compensation

                                      -2-
<PAGE>
 
Plan and this Trust Agreement shall be mere unsecured contractual rights of a
Trust Beneficiary against the relevant Participating Employer.

     1.5  Contributions to Trust Fund. To the extent required under the Deferred
          ---------------------------
Compensation Plan, the relevant Participating Employer shall from time to time
make additional deposits of cash or other property (including but not limited to
shares of the Company's common stock) in Trust with the Trustee, to augment the
principal to be held, administered and disposed of by the Trustee as provided in
this Trust Agreement. When each such deposit is made, the Participating Employer
shall inform the Trustee what portion of the total deposit (if any) is for the
benefit of each Participant.

     1.6  Separate Accounts.
          -----------------

          (a)  Establishment By Plan Administrator Prior to Change of Control.
               --------------------------------------------------------------
On behalf of the Company and each Participating Employer, the Retirement
Committee appointed pursuant to the Deferred Compensation Plan shall establish
and maintain in an equitable manner a separate account (an "Account") for each
Participant in which it shall keep a separate record of the assets available in
the Trust Fund to pay the Participant's Deferred Compensation. As agent for the
Company, the Retirement Committee may select and retain a third party
administrator to maintain such Accounts. The Company or other relevant
Participating Employer shall certify to the Trustee at the time of each
contribution to the Trust Fund the amount of such contribution being made in
respect of each Participant under the Plan. The Fund shall be revalued
periodically by the Trustee at current market values, as determined by the
Trustee in accordance with Section 6.5. The Trustee shall certify to the Company
the results of each such valuation, whereupon each Participant's Account shall
be equitably adjusted by the Company to reflect its share of income, expense,
appreciation and depreciation since the preceding valuation date. The Company
shall provide the Trustee with a compilation of all such adjusted Account
balances as of each such valuation date. Each Participant (or Trust Beneficiary
of a deceased Participant) shall receive a statement of the value of the
Participant's separate Account at least annually.
 

                                      -3-
<PAGE>
 
Such statement shall be provided by the Company prior to a Change of Control and
by the Trustee after a Change of Control.

          (b)  Maintenance By Trustee After Change of Control.  Notwithstanding
               ----------------------------------------------
the foregoing, upon a "Change of Control" (as defined in Section 1.8), the
Trustee shall become responsible for the maintenance of a separate Account for
each Participant under the Deferred Compensation Plan and for the periodic
adjustment of such Accounts in accordance with the procedures described herein.
The Trustee may select and retain a third party administrator to maintain such
Accounts. The full expense incurred by the Trustee in maintaining such separate
Accounts shall be paid by the Company, and until so paid shall constitute a
charge upon the Trust Fund.

     1.7  Definition of "Plan Administrator".  The "Plan Administrator" shall be
          ----------------------------------
the Retirement Committee appointed pursuant to the Deferred Compensation Plan.

     1.8  Definition and Determination of "Change of Control".
          ---------------------------------------------------

          (a)  Definition and Presumption.  "Change of Control" means the
               --------------------------
occurrence of a "Business Combination" (as such term is defined in Article 14 of
the Company's Certificate of Incorporation as in effect on the Effective Date of
the Supplemental Plan) in circumstances requiring the affirmative vote of the
holders of at least eighty percent (80%) of the Company's issued and outstanding
common stock pursuant to the provisions of Article 14 of the Company's
Certificate of Incorporation as in effect on the Effective Date of the
Supplemental Plan. The Trustee shall have no duty to inquire whether a Change of
Control has occurred, but shall presume for all purposes under this Trust
Agreement that a Change of Control has occurred if it either has actual
knowledge of a Change of Control or receives written notice to that effect from
any source (including any Trust Beneficiary) until the Company demonstrates the
contrary to the Trustee's reasonable satisfaction.

          (b)  Procedure After Notice.  If the Trustee receives notice of a 
               ----------------------
Change of Control from any source other than the Company (through its board of
directors or a senior executive officer) or the Plan Administrator, the Trustee
shall promptly so notify the Company.

                                      -4-
<PAGE>
 
If the Company disputes the occurrence of any Change of Control presumed by the
Trustee pursuant to this Section, the Company shall furnish such evidence as the
Trustee reasonably requests for the purpose of determining whether a Change of
Control has occurred. The Trustee may rely on such evidence concerning the
matter as may be furnished to the Trustee which will give the Trustee a
reasonable basis for determining whether the Company has demonstrated that no
Change of Control occurred.

          (c)  Conclusive Determination.  In performing any of its obligations
               ------------------------
or taking any discretionary action under this Trust Agreement which is dependent
upon a Change of Control having occurred, The Trustee may rely on its
determination, including an opinion of counsel (who may be counsel to the
Trustee), that a Change of Control has occurred. Unless such a determination
arises out of the Trustee's gross negligence or willful misconduct, the
Trustee's determination as to whether a Change of Control has occurred shall be
binding and conclusive on all persons to the extent of determining their
respective interests, rights and duties under this Trust Agreement.

     1.9  Definition and Determination of "Insolvent".  A Participating Employer
          -------------------------------------------
shall be considered "Insolvent" for purposes of this Trust Agreement if (a) the
Participating Employer is unable to pay its debts as they come due or (b) the
Participating Employer is subject to a pending proceeding as a debtor under the
federal Bankruptcy Code or under the insolvency laws of any state. The
procedures set forth in Section 3.1 shall be followed in determining whether a
Participating Employer is Insolvent.

     Section 2.  Payments to Trust Beneficiaries.
                 -------------------------------

     2.1  Benefit Payments from Trust Fund.  The Trustee shall make payments of
          --------------------------------
Deferred Compensation to an eligible Trust Beneficiary from the assets of the
Trust Beneficiary's separate Account in the Trust Fund, but only (a) if and to
the extent such assets are available for distribution, (b) upon the direction of
the Plan Administrator (except if there has been a Change of Control), (c)
subject to the tax withholding requirements of Section 6.4, and (d) so long as
no Participating Employer is Insolvent. Notwithstanding the foregoing, if a

                                      -5-
<PAGE>
 
Change of Control occurs, so long as no Participating Employer is Insolvent the
Trustee shall determine the benefits payable from time to time under the
Deferred Compensation Plan as in effect on the day before such Change of Control
occurred and, subject to the tax withholding requirements of Section 6.4, shall
pay from the assets in a Trust Beneficiary's separate Account in the Trust Fund
all such benefits of the Trust Beneficiary as they become due and without regard
to any lack of direction or inconsistent direction from the Plan Administrator
or any other person.

     2.2  Benefit Payments from Participating Employers.  If the Trustee
          ---------------------------------------------                   
cannot or does not make full payment of Deferred Compensation to a Trust
Beneficiary from his or her separate Account in accordance with Section 2.1 as
such payments are due, then the relevant Participating Employer shall make the
balance of each such payment as it falls due; provided, however, that all
Participating Employers shall be jointly and severally liable to make such
payments to the extent that they are not made by the relevant Participating
Employer. To the full extent that Deferred Compensation Benefits are paid from
the Trust Fund, the Participating Employers' obligation to pay such Deferred
Compensation shall be deemed to have been satisfied.

     Section 3.  Trustee's Responsibility Regarding Payments to Trust
                 Beneficiaries When any Participating Employer Is Insolvent
                 ----------------------------------------------------------

     3.1  Procedure if a Participating Employer Is Insolvent.
          ---------------------------------------------------

          (a)  Benefits Unsecured. At all times during the continuance of this
               ------------------
Trust, the principal and income of the Trust Fund shall be subject to claims of
general creditors of each Participating Employer as hereinafter set forth. All
Trust Beneficiaries shall have the rights under this Trust Agreement of
unsecured general creditors of the Participating Employers and shall not have
any preferred claim on, or any beneficial interest in, the Trust Fund other than
in amounts as they become due and payable as Deferred Compensation under Section
2.1. Nothing in this Trust Agreement shall in any way diminish any rights of any
Trust Beneficiary to pursue

                                      -6-
<PAGE>
 
his or her rights as an unsecured general creditor of the Participating
Employers with respect to the Deferred Compensation or otherwise.

          (b)  Procedure if Notice Is Given.  At any time that the Trustee has
               ----------------------------                                     
received notice that a Participating Employer is Insolvent, the Trustee shall
immediately discontinue payment of all Deferred Compensation and shall
thereafter deliver any undistributed principal and income of the Trust Fund to
satisfy all claims of general creditors (including the Trust Beneficiaries) as a
court of competent jurisdiction may direct; provided, however, that the Trustee
may deduct or continue to deduct its fees and other expenses of the Trust Fund
(as provided for in Section 6.11), including taxes, pending receipt of such
court direction.

          (c)  Duty to Give Notice; Reliance by Trustee.  The Company (by its
               ----------------------------------------
board of directors and chief executive officer) and the Plan Administrator shall
have the duty to inform the Trustee immediately in writing if any Participating
Employer becomes Insolvent, and the Trustee may rely on such notice (except as
provided in the following paragraph) without making an independent
determination. Unless the Trustee has actual knowledge of a Participating
Employer's insolvency, the Trustee shall have no duty to inquire whether any
Participating Employer is Insolvent.

          (d)  Duty to Make an Independent Determination.  Notwithstanding the
               -----------------------------------------                        
foregoing, if the Trustee receives such notice that a Participating Employer is
Insolvent at any time after a Change of Control has occurred or receives a
written allegation of an event of insolvency from a third party considered by
the Trustee to be reliable and responsible, the Trustee shall independently
determine, as soon as practicable after receipt of such notice or allegation,
whether such Participating Employer is Insolvent, and the Company shall furnish
such evidence as the Trustee reasonably requests for the purpose of making such
determination.  The Trustee may in all events rely on such evidence concerning
any Participating Employer's solvency as may be furnished to the Trustee which
will give the Trustee a reasonable basis for making a determination concerning
the Participating Employer's solvency.  For purposes of this Trust Agreement,
the Trustee (if it is a bank) shall be considered to possess any knowledge and

                                      -7-
<PAGE>
 
information concerning the Participating Employers in the possession of the
Trustee's Banking Department or other department that can reasonably be imputed
to the Trustee under normal bank procedures.

          (e)  Procedure While a Determination Is Being Made.  Pending such
               ---------------------------------------------                 
determination by the Trustee if one is required pursuant to paragraph (d) above,
the Trustee shall suspend payment of Deferred Compensation to every Trust
Beneficiary who is then in pay status, shall hold the Trust assets for the
benefit of each Insolvent Participating Employer's general creditors and the
payment of fees and expenses (as provided for in Section 6.11), and shall resume
payments of Deferred Compensation to Trust Beneficiaries in accordance with
Section 2 of this Trust Agreement only after the Trustee has determined that no
Participating Employer is Insolvent (or remains Insolvent, if the Trustee
initially determined any Participating Employer to be Insolvent).

          (f)  Conclusive Determination or Notice.  In performing any of its
               ----------------------------------                             
obligations or taking any discretionary action under this Trust Agreement which
is dependent on a Participating Employer being Insolvent, the Trustee may rely
on its determination (if such was required under paragraph (d) above), including
an opinion of counsel (who may be counsel to the Trustee), that a Participating
Employer is Insolvent or on a written notice of insolvency from any
Participating Employer or the Plan Administrator.  Unless such a determination
arises out of the Trustee's gross negligence or willful misconduct, the
Trustee's determination as to whether a Participating Employer is Insolvent
shall be binding and conclusive on all persons to the extent of determining
their respective interests, rights and duties under this Trust Agreement.

     3.2  Procedure Following Insolvency.
          ------------------------------   

          (a)  Resumption of Trustee's Duties.  If the Trustee suspends or
                ------------------------------                               
discontinues payments of Deferred Compensation from the Trust Fund pursuant to
Section 3.1 and each Insolvent Participating Employer later becomes solvent
again without the entry of a court order concerning the disposition of the Trust
Fund, the Company shall so inform the Trustee

                                      -8-
<PAGE>
 
immediately in writing and the Trustee shall thereupon resume all of its duties
and responsibilities under this Trust Agreement.

          (b)  Resumption of Benefit Payments.  The first payment of Deferred
               ------------------------------                                  
Compensation following any suspension or discontinuance of payments pursuant to
Section 3.1 shall include the aggregate amount of all payments which would have
been made to each Trust Beneficiary in accordance with the Deferred Compensation
Plan during the period of such suspension or discontinuance, plus interest on
the delayed payments (at a rate which the Trustee determines to be reasonable
under the circumstances at its sole discretion) and less the aggregate amount of
payments made to the Trust Beneficiary by the Participating Employers in lieu of
the payments provided for hereunder during any such period of suspension or
discontinuance.

     Section 4.  Payments to Participating Employers.
                 ----------------------------------- 

     The Participating Employers shall have no right or power to direct the
Trustee to return to them or to divert to others any of the Trust Fund assets in
a separate Account established pursuant to Section 1 before all payments of
Deferred Compensation have been made to all eligible Trust Beneficiaries of such
separate Account pursuant to the Deferred Compensation Plan.  If it is
determined by the Trustee that assets remaining in any separate Account will
clearly never be required to pay Deferred Compensation to any Trust Beneficiary
of such separate Account (because, for example, no such Trust Beneficiary can be
found after reasonable efforts have been made), then such excess assets shall be
returned to the relevant Participating Employer.

     Section 5.  Disposition of Income.
                 ---------------------   

     During the term of this Trust, except as provided in Section 3.1 all income
received by the Trust Fund, net of fees, expenses and taxes not paid by the
Participating Employers, shall be accumulated and reinvested unless the Trustee
determines that future income allocable to any separate Account will clearly
never be required to pay Deferred Compensation to any Trust Beneficiary of such
separate Account, in which event future net income allocable to such separate
Account shall be paid to the relevant Participating Employer.

                                      -9-
<PAGE>
 
     Section 6.  Investment and Administration of Trust Fund.
                 ------------------------------------------- 
     6.1  Standard of Trustee's Care; Indemnification.
          -------------------------------------------   

          (a)  Standard of Care.  Except after a Change of Control, the Trustee
               ----------------
shall faithfully comply with all lawful written directions from the Plan
Administrator or the Company concerning investment of the Trust Fund or any
particular assets in the Trust Fund.  To the extent the Trustee is not so
directed, then consistent with the powers set forth in Section 6.2, the Trustee
shall receive, invest, reinvest and hold the Trust Fund in any form of property
without distinction between principal and income using the care, skill, prudence
and diligence under the circumstances then prevailing that a prudent person
acting in a like capacity and familiar with such matters would use in the
conduct of an enterprise of a like character and with like aims.  To the extent
that the Trustee is not directed, as provided above, as to investment of the
Trust Fund, the Trustee shall diversify investments so as to minimize the risk
of large losses, unless under the circumstances it is clearly prudent not to do
so, and shall provide for sufficient liquidity of the Trust Fund assets.

          (b)  Indemnification.  The Company hereby agrees to indemnify and hold
               ---------------
harmless the Trustee from and against any losses, costs, damages, claims or
expenses, including without limitation reasonable attorneys' fees, which the
Trustee may incur or pay out in connection with, or which otherwise arise out
of, the performance by the Trustee of its duties hereunder, except that to the
extent such losses, costs, damages, claims, expenses or attorneys' fees are
incurred or paid out in connection with, or otherwise arise out of, the
Trustee's negligence or willful misconduct, the Trustee shall be solely
responsible therefor and shall not be indemnified by the Company or any other
Participating Employer.  All indemnified amounts shall be paid by the Company
promptly after notice from the Trustee; provided that the Company may delay
payment for up to ninety (90) days to establish whether the Trustee is entitled
to indemnification and to verify the nature and amount of each claim for
indemnification.  Any dispute between the Company and the Trustee as to the
Trustee's entitlement to indemnification or as to the proper amount to be
indemnified shall be determined

                                      -10-
<PAGE>
 
exclusively by binding arbitration pursuant to Section 12. Notwithstanding the
foregoing, except after a Change of Control the Company may elect in its sole
discretion to have any or all indemnified amounts that arise under this Trust
Agreement prior to such Change of Control be paid from the Trust Fund. If
indemnified amounts are not paid by the Company, the Trustee may charge the
Trust Fund for such amounts as provided for in paragraph (b) of Section 6.3, and
if the Trustee subsequently receives such amounts from the Company, the Trustee
shall promptly credit the Trust Fund for such amounts.

     6.2  Specific Trustee Powers.  In addition to the powers granted by law,
          -----------------------                                              
but subject to the lawful written directions of the Plan Administrator or the
Company, the Trustee may:

          (a) Hold cash uninvested in a checking account, deposit cash in
savings accounts, or purchase certificates of time deposits in any banking or
savings institution;

          (b) Exercise any options appurtenant to any investment in which the
Trustee has invested for conversion thereof into another investment; and
exercise any rights to subscribe for additional investments and make all
necessary payments therefor;

          (c) Write, sell, purchase, acquire, hold and otherwise deal in any
manner in options of any nature whatsoever and futures contracts of any nature
whatsoever;

          (d) Join in or oppose the reorganization, recapitalization, sale or
merger of corporations or properties, including those in which the Trustee holds
an ownership interest as trustee;

          (e) Hold investments in nominee or bearer form;

          (f) Exercise the right to vote or give general or limited proxies
appurtenant to shares of stock in which the Trustee has invested;

          (g) Purchase or sell, grant or obtain options to purchase, any
property, either at public or private sale, and lease, partition, subdivide or
exchange any property which may constitute a portion of the Trust for such
prices and upon such terms as the Trustee may deem best, free and discharged of
all trusts and without liability on the part of any person to see to the proper
application of the purchase price; and to make, execute and deliver to the
purchasers or

                                      -11-
<PAGE>
 
lessees proper leases or good and sufficient deeds of conveyance therefor, and
all assignments, transfers and other legal instruments either necessary or
convenient for passing the title, ownership, or possession thereof;

          (h) Repair, improve, erect, alter or demolish structures on any real
estate or interest therein;

          (i) Create, renew, extend or participate in the creation, renewal or
extension of any mortgage, and agree to a reduction in the rate of interest on
any mortgage or of any guarantee pertaining thereto, in any manner and to any
extent for the protection of the Trust or the preservation of the value of the
investment; waive any default, whether in the performance of any covenant or
condition of any mortgage or in the performance of any guarantee; enforce any
such default in such manner and to such extent as the Trustee may deem necessary
or appropriate, including instigation of foreclosure proceedings; bid in
property on foreclosure; taking a deed in lieu of foreclosure with or without
paying a consideration therefor, and in connection therewith release the
obligation on the bond secured by such mortgage; and exercise and enforce in any
action, suit or proceeding at law or in equity any rights or remedies in respect
to any mortgage or guarantee;

          (j) Borrow money and, if necessary or desirable, pledge all or part of
the Trust as security for such borrowing. No person lending to the Trustee need
see to the application of the money lent or the propriety of the borrowing;

          (k) Form corporations, partnerships, joint ventures, or trusts to hold
title to or to operate any assets of the Trust, or for any other purpose;

          (l) Insure Trust assets against any contingency;

          (m) Subject to Section 6.6, employ independent investment and other
advisory services; and

          (n) Appoint a corporate custodian of all or any part of the Trust.

                                      -12-
<PAGE>
 
     6.3  Payments from Trust Fund.
          ------------------------   

          (a)  Payment of Benefits.  The Trustee shall make or cause to be made
               -------------------
payments of benefits from the Trust Fund, in cash or in kind, only in accordance
with Section 2.1.  The Trustee shall have no authority or responsibility to
review any direction from the Plan Administrator made pursuant to Section 2.1
except to the extent provided therein in the event of a Change of Control.

          (b)  Payment of Fees, Expenses, Taxes and Indemnified Amounts.  Any
               --------------------------------------------------------
amount payable under paragraph (b) of Section 6.1 or under Section 6.11 and not
paid by a Participating Employer within the times respectively permitted in
those sections shall be paid from the Trust Fund.  In the event that payment is
made hereunder from the Trust Fund, the Trustee shall promptly notify the
Company in writing of the amount of such payment.  The failure of the Company to
make any payments due the Trustee or the Company's election to have such amounts
paid from the Trust Fund shall not in any way impair the Trustee's right to
indemnification pursuant to Section 6.1 or to reimbursement and payment pursuant
to Section 6.11.

     6.4  Returns, Reports and Withholding.
          --------------------------------   

          (a) Preparation, Execution and Filing of Returns. The Company shall be
              --------------------------------------------
responsible for preparing any required fiduciary income tax returns for the
Trustee's signature and for filing all such executed returns. The Trustee shall
be responsible for executing all such fiduciary income tax returns. The Company
shall be responsible for all other filings, reporting or disclosure required by
applicable law for the Deferred Compensation Plan or the Trust Fund unless such
requirements are specifically imposed on the Trustee.

          (b) Company's Representation as to Nature of Deferred Compensation
              --------------------------------------------------------------
Plan. The Company represents that the Deferred Compensation Plan is an unfunded
- ----
deferred compensation plan exempt from the application of the Employee
Retirement Income Security Act of 1974, as amended ("ERISA"), except for any
limited disclosure requirements which may be applicable to such plans and for
which the Company bears full responsibility as to

                                      -13-
<PAGE>
 
compliance. The Company further represents that the Deferred Compensation Plan
is not qualified under Section 401 of the Code and, therefore, is not subject to
any of the Code requirements applicable to tax qualified plans.

          (c)  Company's Responsibility for Tax Withholding and Reporting.  The
               ----------------------------------------------------------
Trustee shall not be responsible for determining the amount of any income tax or
F.I.C.A. tax required to be withheld under federal, state, and local wage
withholding requirements from any payment to a Trust Beneficiary from the Trust
Fund.  The Trustee shall withhold amounts from benefit payments as instructed by
the Plan Administrator or the relevant Participating Employer, and shall be
fully protected under Section 6.1 in relying on such instructions.  For purposes
of the preceding sentence, a failure by everyone to provide any instructions as
to required withholding may be deemed by the Trustee to be an instruction that
no withholding is required.  Any amounts withheld shall be transferred to the
relevant Participating Employer, and it shall be the responsibility of the
Participating Employer to pay over to the appropriate government authority the
amount so transferred.  The relevant Participating Employer shall be responsible
for any required information reporting of wages paid and tax withheld from
payments to a Trust Beneficiary on U.S. Form W-2, or other similar federal,
state, and local tax information reporting forms.

          (d)  Trustee's Responsibility to Furnish Information.  The Trustee
               -----------------------------------------------
shall promptly provide each Participating Employer with any information that the
Participating Employer reasonably requests for the purpose of fulfilling its
filing, withholding, reporting and disclosure obligations.

     6.5  Valuation of Trust Fund.  At such intervals and as of such dates
          -----------------------                                           
(each of which is herein referred to as a "Valuation Date") as the Plan
Administrator may designate from time to time, but not less frequently than once
during each period of twelve months, the Trustee shall determine the value of
the assets held in each separate account in the Trust Fund.  In so doing, the
Trustee shall allocate each item of net income, gain or loss among all such
accounts as the Trustee deems appropriate in its sole discretion; provided that
to the extent that particular

                                      -14-
<PAGE>
 
accounts in the Trust Fund are invested at the direction of the Plan
Administrator or the Company, net income, gain, loss, expenses and taxes
attributable to such investments shall be allocated exclusively to such
accounts. Each valuation shall be made, to the extent reasonably practicable,
within thirty business days after the Valuation Date as of which it is made.
Except as otherwise provided in this Trust Agreement, assets shall be valued at
their market values at the close of business on the Valuation Date, or, in the
absence of readily ascertainable market values, at such values as the Trustee
shall determine in good faith, in accordance with methods consistently followed
and uniformly applied. At the discretion of the Trustee, certain securities and
investments may be valued on the basis of valuations provided by an independent
pricing service when such prices are believed to reflect fair market value.
Prices provided by a pricing service may be determined without exclusive
reliance on quoted prices, and may take into account appropriate factors such as
institutional-size trading in similar groups of securities, yield, quality,
coupon rate, maturity, type of issue, trading characteristics and other market
data. Except as otherwise provided in this Trust Agreement, values of assets for
which such a pricing service is not utilized will be determined as follows:

          (a)  Stocks, bonds and other securities and investments listed on
security or other exchanges shall be valued at their closing sale prices on the
Valuation Date, or if no sale was made on the Valuation Date, at their recorded
bid prices. Prices for securities or investments whose principal trading markets
are within the United States shall be obtained from the Composite Transaction
Tape where applicable, or from the records of the exchanges, newspapers of
general circulation published domestically, or standard financial periodicals.
Prices for securities or investments whose principal trading markets are not
within the United States shall be determined from the published records of the
exchanges where such principal trading markets are located or from such other
sources as the Trustee shall determine to be the best qualified available
sources.

          (b)  Securities and other investments which are not listed on any
exchange shall, if possible, be valued at the last sale price on the Valuation
Date, or if there has been no

                                      -15-
<PAGE>
 
such sale, at the bid price on such Valuation Date, each as reported in
newspapers of general circulation published domestically or abroad or by
recognized investment and security dealers or quotation services.

          (c)  Marketable obligations of the United States Government for which
no valuation prices are available from recognized pricing services shall be
valued at the dealer bid prices appearing on the Valuation Date reported in
Federal Reserve publications.

          (d)  Investments in real property shall be valued on the basis of
estimated values on the Valuation Date determined by (i) an appraisal valuation
obtained from a recognized appraiser of real property; or (ii) an estimated
market valuation obtained from recognized qualified available sources,
including, but not limited to, affiliates or employees of the Trustee; or (iii)
an index valuation obtained from a recognized Real Estate Index; or (iv) the
projection of the expected stream of future cash payments from each investment
(including, but not limited to, interest and principal payments on loans,
participation in income from the property and participation in refinancing) and
the discounting of those payments back to their present values, using
appropriate discount rates.

          (e)  For purposes of establishing the value of foreign investments,
foreign currencies will be valued at the prevailing market rate quoted by the
Trustee (if a bank) or a custodian bank on the morning of the date of valuation.

     In those instances when there is no readily ascertainable market value
obtainable or when the Trustee deems the application of the foregoing rules to
be inappropriate, investments shall be valued on the basis of estimated values
on the Valuation Date obtained from recognized qualified available sources,
including bankers, brokers or dealers, or any affiliates or employees of the
Trustee who deal in or are familiar with the type of investment involved or
other qualified appraisers, or by reference to the market value of similar
investments for which an appropriate market value is readily ascertainable.  The
reasonable and equitable decision of the Trustee regarding the value of the
assets of the Trust Fund and the methods employed in determining those values
shall be conclusive.

                                      -16-
<PAGE>
 
     The Trustee shall keep such records as the Trustee may deem necessary or
appropriate in the Trustee's sole discretion to record the assets transferred to
the Trust Fund.

     6.6  Appointment of Investment Managers.  The Plan Administrator may from
          ----------------------------------                                    
time to time appoint, terminate or replace one or more investment managers to
hold and manage all or any portion of the assets of the Trust Fund.  If an
investment manager is appointed for all or any portion of the Trust Fund, the
investment manager shall be delegated all responsibility for the selection of
the investments in the Trust Fund or portion thereof.  The Trustee shall have no
responsibility for the selection, retention or disposal of any investment by any
investment manager nor be liable for any loss of Fund assets caused by such
selection, retention or disposal.

     6.7  Investment of Trust Fund.  Except after a Change of Control, the
          ------------------------                                          
Trustee shall faithfully comply with all lawful written directions from the Plan
Administrator or the Company concerning investment of the Trust Fund or any
particular asset in the Trust Fund.  To the extent the Trustee is not so
directed, then except as otherwise expressly provided, the Trustee shall have
the power to invest and reinvest the principal and income of the Trust Fund and
to keep the Trust Fund invested, without distinction between principal and
income, in such securities or in such other property, real or personal, tangible
or intangible, or part interest therein, wherever situate, whether or not
productive of income, or consisting of wasting assets, as the Trustee shall deem
advisable, including but not limited to stocks, common or preferred, options of
every type, trust and participation certificates, interests in investment
companies, whether so-called 'open-end mutual funds' or 'closed-end mutual
funds', bonds or notes and mortgages, and other evidences of indebtedness or
ownership, insurance contracts (including without limitation guaranteed
investment contracts and group and individual annuities), and interests in any
pooled trust fund or funds which serve as media for investments for trusts not
exempt from tax pursuant to Section 501(a) of the Code, or any successor
provision of law, irrespective of whether such securities or such property shall
be of the character authorized by the law of any State from time to time for
trust investments.  The Trustee shall not be liable for any loss sustained by
the Trust Fund by reason of the purchase, retention, sale or exchange of any
investment in good faith and in accordance with the provisions of this Trust
Agreement and of any applicable federal or state law.

                                      -17-
<PAGE>
 
     Notwithstanding the foregoing, (a) the Company and the Plan Administrator
in their sole discretion may solicit the views of any one or more Participants
on any matter, provided that the Trustee shall retain the sole power to exercise
all rights conferred on the Trustee pursuant to this Trust Agreement except to
the extent that the Trustee is subject to the lawful written directions of the
Plan Administrator and the Company and except to the extent provided in clauses
(b) and (c) hereof, and (b) voting rights with respect to Trust Fund assets
shall be exercised by the Company prior to the date of any Change of Control
(and by the Trustee on and after such date), and (c) each Participating Employer
shall have the right at any time and from time to time, in its sole discretion,
to substitute assets of equal fair market value for any asset held in the Trust
Fund that is attributable to Deferred Compensation amounts transferred by the
Participating Employer.  (Such right is exercisable by a Participating Employer
in a non-fiduciary capacity without the approval or consent of any person in a
fiduciary capacity.)

     Notwithstanding anything to the contrary in this Trust Agreement, from and
after the date a Change of Control occurs, the Trustee shall have sole and
exclusive power over the investment of Trust Fund assets.

     6.8  Funding Policy.  The Company shall establish and carry out a
          --------------                                                
funding policy consistent with the purposes of the Deferred Compensation Plan
and the requirements of applicable law, as may be appropriate from time to time.
As part of such funding policy, the Company shall from time to time direct the
Trustee or any investment manager to exercise its investment discretion so as to
provide sufficient cash assets in an amount determined by the Company, under the
funding policy then in effect, to be necessary to meet the liquidity
requirements for the administration of the Deferred Compensation Plan.

     6.9   Insurance Contracts.  The Company may at any time and from time to
           -------------------                                                 
time direct the Trustee in writing to become a party to one or more contracts or
policies for the benefit of any one or more of the Trust Beneficiaries under the
Deferred Compensation Plan with any legal

                                      -18-
<PAGE>
 
reserve life insurance company upon such terms and conditions as the Company
shall determine and to make specified payments from the Trust Fund to any such
insurance company under any such contract or policy. Any such contract or policy
shall be an asset of the Trust Fund, subject to the provisions of this Trust
Agreement. The Trustee shall not be liable for any loss or lack of income in
respect of such payments made under any such contract or policy pursuant to any
such written direction and specifically, but not by way of limitation, shall
have no responsibility to review, comment on or suggest changes in any such
contract or policy or in the investment of such amounts held by any such
insurance company under any such contract or policy. The Trustee shall be
entitled to rely on all statements and accounts rendered to it by any such
insurance company relating to such assets. No insurance company shall for any
purpose be deemed to be a party to this Trust Agreement and the obligations of
any insurance company shall be determined solely by the terms and conditions of
the contracts or policies issued by it.

     6.10  Records and Reports; Discharge of Trustee's Liability.
           ----------------------------------------------------- 

          (a)  Records and Reports.  All transactions hereunder shall be
               -------------------
recorded by the Trustee in records open to inspection as designated by the Plan
Administrator. Within 90 days following the close of the Plan Year and within 90
days after the date of the removal or resignation of any Trustee or the
termination of the Trust, the Trustee shall file with the Company a written
account of the Trustee's administration of the Trust from the date of the last
preceding accounting.

          (b)  Settlement of Accounts.  To the extent permitted by applicable
               ----------------------
law, upon the expiration of 90 days from the date of filing of its accounting,
the Trustee shall be forever released and discharged from any liability or
accountability to anyone with respect to the acts or transactions shown in such
report, except with respect to any such acts or transactions as to which the
Company or the Plan Administrator shall within such 90-day period file with the
Trustee a written statement setting forth its exceptions or objections. If the
Trustee and the Company cannot amicably settle the questions raised by such
exceptions or objections, the Trustee or the Company shall have the right to
have such questions settled by judicial

                                      -19-
<PAGE>
 
proceedings. Nothing herein contained shall be construed as depriving the
Trustee of the right to have a judicial settlement of its accounts to the extent
permitted by applicable law. In any proceeding for a judicial settlement of such
accounts, or for instructions, the only necessary parties shall be the Trustee
and the Company.

          (c)  Other Reports and Information.  The Trustee shall from time to
               -----------------------------
time make such other reports and furnish such other information concerning the
Trust Fund as the Company may reasonably request or as may be required by the
Deferred Compensation Plan.

     6.11  Costs and Taxes.  The Trustee's and any investment manager's fees
           ---------------
for performing its duties hereunder shall be such as may be mutually agreed upon
by the Company and the Trustee or investment manager. All such fees and any
expenses incurred by the Trustee or any investment manager in the performance of
its duties, including the fees for legal and auditing services rendered to the
Trustee, the Trustee's fees and expenses to make any determinations required
pursuant to this Trust Agreement (including determinations required under
Sections 1.8, 2.1, 3.1, 4 or 5), and all other proper charges and disbursements
of the Trustee and any investment manager, including commissions and other
transaction expenses, shall be paid:  (a) prior to a Change of Control, from the
Trust Fund except to the extent that the Company, in its sole discretion, elects
to pay such amounts or have them paid by one or more other Participating
Employers and (b) after a Change of Control, by the Company.  Until paid, all
such amounts shall constitute a charge upon the Trust Fund.  All taxes of any
and all kinds whatsoever that may be levied or assessed under existing or future
laws upon or in respect of the Trust Fund or the income thereof, shall be paid:
(a) prior to a Change of Control, from the Trust Fund except to the extent that
the Company, in its sole discretion, elects to pay such amounts or have them
paid by one or more Participating Employers and (b) after a Change of Control,
by the Company.  Until paid, all such taxes shall constitute a charge upon the
Trust Fund.  If any such fees, expenses or taxes are not paid within 60 days of
the billing date, the Trustee may charge the Trust Fund for the amount of such
fees, expenses or taxes as provided for in paragraph (b) of Section 6.3, and if
the Trustee subsequently receives such amount (or any  portion thereof) from a
Participating Employer, the Trustee shall promptly credit the Trust Fund for the
amount received.

                                      -20-
<PAGE>
 
     6.12  Legal and Other Advice for Trustee.  The Trustee may consult with
           ----------------------------------                                 
legal counsel, who may be counsel for the Company if no Change of Control has
occurred, and shall be fully protected in acting upon such counsel's legal
advice.  The Trustee may also hire agents, accountants, actuaries and financial
consultants.  The Trustee's expenses therefor shall constitute a proper charge
against the Trust Fund, except litigation expenses primarily occasioned by and
involving a charge of the Trustee's negligence or willful misconduct, in which
case the expenses shall be a charge against the Trust Fund if it shall be
determined finally by such litigation that no loss occurred by reason of the
Trustee's negligence or willful misconduct.

     6.13  Resignation or Removal.  The Trustee may resign by written notice
           ----------------------                                             
to the Company, which shall be effective upon receipt unless a different
effective date is agreed to by the board of directors of the Company, provided
that no such resignation of the Trustee shall be effective until the board of
directors has appointed a successor Trustee (which it shall do as soon as
practical) and the successor Trustee has taken office, if the resignation would
leave no Trustee in office.  The Trustee may be removed by action of the board
of directors by written notice, which shall be effective upon receipt unless a
different effective date is specified in the notice; provided that on or after
the date a Change of Control occurs the Trustee in office on the day before such
date may be removed only upon a showing that the Trustee has committed a
material breach of its fiduciary duty with respect to the Trust or has
materially violated the terms of this Trust Agreement.  In the event of the
death, incapacity, removal or resignation of a Trustee, the board of directors
of the Company may appoint a successor Trustee.  Such successor Trustee, upon
accepting such appointment by an instrument in writing delivered to the Company,
shall, without further act, become invested with all the estate, rights, powers,
discretion and duties of the predecessor Trustee, with similar effect as if
originally named as the Trustee in this Trust Agreement.  Upon resignation or
removal of a Trustee and upon written notice to such former Trustee of the
appointment of a successor Trustee if any, the predecessor

                                      -21-
<PAGE>
 
Trustee shall execute all documents necessary to transfer the Trust to the
successor Trustee, provided that this action shall not waive any lien such
former Trustee may have upon the Trust Fund for compensation or expenses.

     Section 7.  Amendment and Termination.
                 ------------------------- 

     7.1  Amendment.  Except to alter Sections 1.4, 4, 5, 7.1 or 7.2, this
          ---------                                                         
restated Trust Agreement may be amended at any time and to any extent by a
written instrument executed by the Trustee and the Company; provided, however,
that on and after the date a Change of Control occurs, this restated Trust
Agreement may not be amended in any manner or terminated until all benefits
under the Deferred Compensation Plan are paid to all Trust Beneficiaries who
were such at any time on or prior to the date such Change of Control occurred
without the express written consent of the Trustee and of each such person who
would be affected by such termination or change; and provided further that the
duties and responsibilities of the Trustee shall not be increased without the
Trustee's written consent.

     7.2  Restriction on Termination.  The Trust shall not terminate until the
          --------------------------                                            
date on which there is no Trust Beneficiary who is entitled to any more Deferred
Compensation Benefits pursuant to the Deferred Compensation Plan.

     7.3  Reversion of Excess Assets Upon Termination.  Upon termination of
          -------------------------------------------                        
the Trust as provided in Section 7.2, any assets remaining in the Trust Fund
shall be returned to the relevant Participating Employers.

     Section 8.  Severability.
                 ------------ 

     Any provision of this Trust Agreement that is prohibited by law shall be
ineffective to the extent of any such prohibition without invalidating the
remaining provisions hereof.

     Section 9.  Spendthrift.
                 ----------- 

     To the extent permitted by law, no benefits to any Trust Beneficiary under
this Trust Agreement may be anticipated, assigned (either at law or in equity),
alienated, sold, transferred or pledged, and shall not be subject to attachment,
garnishment, levy, execution, encumbrance of any kind, or other legal or
equitable process and no benefit (nor this Trust Fund) shall be 

                                      -22-
<PAGE>
 
subject in any manner to the debts or liabilities of any Trust Beneficiary. No
benefit actually paid to a Trust Beneficiary by the Trustee upon the Plan
Administrator's direction (or in any case after a Change of Control has
occurred) shall be subject to any claim for repayment by any Participating
Employer or the Trustee, unless it is established that the Trust Beneficiary was
not entitled to such payment under the Deferred Compensation Plan.

     Section 10.  Governing Law.
                  ------------- 

     The Trust Fund maintained pursuant to this Trust Agreement is held by the
Trustee in the Trustee's state of domicile (Minnesota, as of the effective date
of this restated Trust Agreement) and the trust laws of such state shall govern
the rights and duties of the Trustee hereunder.  On all other matters, this
Trust Agreement shall be governed by and construed in accordance with the
internal substantive laws of the Commonwealth of Massachusetts, without
application of its conflicts-of-laws rules.

     Section 11.  Successors and Assigns.
                  ---------------------- 

     This Trust Agreement shall be binding upon and inure to the benefit of any
successor to the Company as the result of merger, consolidation, reorganization,
or otherwise.  In the event of any such merger, consolidation, reorganization,
or other similar transaction, the successor to the Company shall promptly notify
the Trustee in writing of its successorship and furnish the Trustee with any
information required of the Company under this Trust Agreement or otherwise
reasonably requested by the Trustee.

     Section 12.  Arbitration.
                  ----------- 

     Except as provided by Section 6.10, any dispute between any Trust
Beneficiary and any Participating Employer or the Trustee as to the
interpretation or application of the provisions of this Trust Agreement and
amounts payable hereunder or between the Company and the Trustee as to any
amounts payable to the Trustee hereunder shall be determined exclusively by
binding arbitration in the Commonwealth of Massachusetts in accordance with the
rules of the American Arbitration Association then in effect.  Judgment may be
entered on the arbitrator's award in any court of competent jurisdiction.  All
fees and expenses of such arbitration shall be paid as 

                                      -23-
<PAGE>
 
determined by the arbitrator, except that in the case of a dispute with a Trust
Beneficiary the Trustee's expenses shall be considered an expense of the Trust
under Section 6.11.

     Section 13.  Trust Beneficiaries.
                  ------------------- 

     Each Trust Beneficiary is an intended beneficiary under this Trust
Agreement, and shall be entitled to enforce all terms and provisions hereof with
the same force and effect as if such person had been a party hereto.

     IN WITNESS WHEREOF, the Company and the Trustee have executed this restated
Trust Agreement under seal as of the date first above written.

                                  NEW ENGLAND BUSINESS SERVICE, INC.

                                  By     /s/ Robert H. Glaudel
                                    -----------------------------------------
                                         Its:  Vice President-Human Resources


                                  NORWEST BANK MINNESOTA, N.A.,
                                  Trustee

                                  By     /s/ Lucinda J. Frenz
                                    -----------------------------------------
                                         Its:  Assistant Vice President

                                      -24-
<PAGE>
 
                                                                        6877-146
                                                                          2/6/98



                         FIRST RESTATED TRUST AGREEMENT
                                    FOR THE
                       NEW ENGLAND BUSINESS SERVICE, INC.
                           DEFERRED COMPENSATION PLAN
                                        
                       (RESTATED EFFECTIVE APRIL 1, 1998)
                                        
                                        


<PAGE>
 
                         FIRST RESTATED TRUST AGREEMENT
                                    FOR THE
                       NEW ENGLAND BUSINESS SERVICE, INC
                           DEFERRED COMPENSATION PLAN
                                        
                               TABLE OF CONTENTS
                               -----------------
                                        
<TABLE> 
<S>                                                                               <C> 
SECTION 1. TRUST FUND ..........................................................   2

 1.1 ESTABLISHMENT OF TRUST FUND ...............................................   2

 1.2 IRREVOCABLE TRUST .........................................................   2

 1.3 GRANTOR TRUST .............................................................   2

 1.4 USE OF TRUST ASSETS .......................................................   2

 1.5 CONTRIBUTIONS TO TRUST FUND ...............................................   3

 1.6 SEPARATE ACCOUNTS .........................................................   3
  (a) Establishment By Plan Administrator Prior to Change of Control ...........   3
  (b) Maintenance By Trustee After Change of Control ...........................   4

 1.7 DEFINITION OF PLAN ADMINISTRATOR ..........................................   4

 1.8 DEFINITION AND DETERMINATION OF CHANGE OF CONTROL .........................   4
  (a) Definition and Presumption ...............................................   4
  (b) Procedure After Notice ...................................................   4
  (c) Conclusive Determination .................................................   5

 1.9 DEFINITION AND DETERMINATION OF INSOLVENT .................................   5

SECTION 2. PAYMENTS TO TRUST BENEFICIARIES .....................................   5

 2.1 BENEFIT PAYMENTS FROM TRUST FUND ..........................................   5

 2.2 BENEFIT PAYMENTS FROM PARTICIPATING EMPLOYERS .............................   6

SECTION 3. TRUSTEE'S RESPONSIBILITY REGARDING PAYMENTS TO TRUST BENEFICIARIES
WHEN ANY PARTICIPATING EMPLOYER IS INSOLVENT ...................................   6

 3.1 PROCEDURE IF A PARTICIPATING EMPLOYER IS INSOLVENT ........................   6
  (a) Benefits Unsecured .......................................................   6
</TABLE> 

                                      -i-
<PAGE>
 
<TABLE> 
<S>                                                                               <C> 
  (b) Procedure if Notice Is Given .............................................   7
  (c) Duty to Give Notice; Reliance by Trustee .................................   7
  (d) Duty to Make an Independent Determination ................................   7
  (e) Procedure While a Determination Is Being Made ............................   8
  (f) Conclusive Determination or Notice .......................................   8

 3.2 PROCEDURE FOLLOWING INSOLVENCY ............................................   9
  (a) Resumption of Trustee's Duties ...........................................   9
  (b) Resumption of Benefit Payments ...........................................   9

SECTION 4. PAYMENTS TO PARTICIPATING EMPLOYERS .................................  10

SECTION 5. DISPOSITION OF INCOME ...............................................  10

SECTION 6. INVESTMENT AND ADMINISTRATION OF TRUST FUND .........................  10

 6.1 STANDARD OF TRUSTEE'S CARE; INDEMNIFICATION ...............................  10
  (a) Standard of Care .........................................................  10
  (b) Indemnification ..........................................................  11

 6.2  SPECIFIC TRUSTEE POWERS ..................................................  12

 6.3 PAYMENTS FROM TRUST FUND ..................................................  14
  (a) Payment of Benefits ......................................................  14
  (b) Payment of Fees, Expenses, Taxes and Indemnified Amounts .................  14

 6.4  RETURNS, REPORTS AND WITHHOLDING .........................................  14
  (a)  Preparation, Execution and Filing of Returns ............................  14
  (b) Company's Representation as to Nature of Deferred Compensation Plan ......  14
  (c) Company's Responsibility for Tax Withholding and Reporting ...............  15
  (d) Trustee's Responsibility to Furnish Information ..........................  15

 6.5 VALUATION OF TRUST FUND ...................................................  15

 6.6 APPOINTMENT OF INVESTMENT MANAGERS ........................................  18

 6.7  INVESTMENT OF TRUST FUND .................................................  18

 6.8  FUNDING POLICY ...........................................................  19

 6.9  INSURANCE CONTRACTS ......................................................  20

 6.10 RECORDS AND REPORTS; DISCHARGE OF TRUSTEE'S LIABILITY ....................  20
  (a) Records and Reports ......................................................  20
  (b) Settlement of Accounts ...................................................  21
  (c) Other Reports and Information ............................................  21
</TABLE> 

                                      -ii-
<PAGE>
 
<TABLE> 
<S>                                                                               <C> 
 6.11 COSTS AND TAXES ..........................................................  21

 6.12 LEGAL AND OTHER ADVICE FOR TRUSTEE .......................................  22

 6.13 RESIGNATION OR REMOVAL ...................................................  22

SECTION 7. AMENDMENT AND TERMINATION ...........................................  23

 7.1 AMENDMENT .................................................................  23

 7.2 RESTRICTION ON TERMINATION ................................................  23

 7.3 REVERSION OF EXCESS ASSETS UPON TERMINATION ...............................  24

SECTION 8. SEVERABILITY ........................................................  24

SECTION 9. SPENDTHRIFT .........................................................  24

SECTION 10. GOVERNING LAW ......................................................  24

SECTION 11. SUCCESSORS AND ASSIGNS ............................................   24

SECTION 12. ARBITRATION ........................................................  25

SECTION 13. TRUST BENEFICIARIES ................................................  25

</TABLE> 

                                      -iii-

<PAGE>
 
                                                                   EXHIBIT 10.13

                        1999 NEBS EXECUTIVE BONUS PLAN
                        (EFFECTIVE AS OF JUNE 29, 1998)

     This Executive Bonus Plan was adopted by the Board of Directors of New
England Business Service, Inc. (the "Company") on July 24, 1998 upon the
recommendation of its Organization and Compensation Committee for the purpose of
providing incentive compensation for the senior executives and managers of the
Company and its subsidiaries.  This Plan shall be governed by the following
definitions and calculations.

     I.  Participants.  The Participants in the Plan for the 1999 fiscal year
         -------------                                                       
     of the Company (the "Year") and their respective target bonus percentages
     shall be as follows:

         A.  Officers of the Company.
             ------------------------
<TABLE> 
<S>                                                                  <C> 
         Chairman, President & Chief Executive Officer               70%

         Vice President, Diversified Operations                      60%

         Vice President, Information Systems                         60%

         Vice President, Direct Marketing,                           60%
         Telesales & Service

         Vice President, Chief Financial Officer                     60%

         Vice President, Human Resources                             60%

         Vice President, General Manager                             60%
         Chiswick Division

         Vice President, General Manager                             60%
         RapidForms Division

         Vice President, Manufacturing and                           60%
         Technical Operations

         Vice President, Business Management &                       60%
         Business Solutions

         Vice President, Investor Relations                          50%

         Vice President, Controller                                  50%

</TABLE> 
<PAGE>
 
         B.  CEOs of Subsidiaries
             --------------------
<TABLE> 
<S>                                                                  <C> 
             Managing Director,
             NEBS Business Stationery                                40%

             President and Chief Executive,
             NEBS Business Forms, Ltd.                               40%
</TABLE> 

     II. Target Bonus. The Target Bonus payable to a Participant with respect to
         ------------
         the Year shall be an amount arrived at by multiplying his base salary
         at the end of the Year by his target bonus percentage.

     III. Actual Bonus. The Actual Bonus of each Participant shall be calculated
          ------------
          based on actual results vs. targeted objectives.

         A.  Chairman, President & Chief Executive Officer
             ---------------------------------------------

             1. The actual bonus of this participant shall be the sum of the
                following:

                (a) Each 1% by which consolidated net sales are more than 95% up
                to 105% of the targeted consolidated net sales for the Year
                equals 5.6% of his base salary, plus each 1% by which
                consolidated net sales are more than 105% of the targeted
                consolidated net sales for the Year equals 2.8% of his base
                salary; and

                (b) Each 1% by which consolidated net income is more than 95% up
                to 105% of the targeted consolidated net income for the Year
                equals 5.6% of his base salary, plus each 1% by which
                consolidated net income is more than 105% of the targeted
                consolidated net income for the Year equals 2.8% of his base
                salary; and

                (c) 14% of his base salary based on his qualitative measurements
                (MBOs) as determined by the Board of Directors on the
                recommendation of the Organization and Compensation Committee.

                The qualitative measures described in item c above are capped
                at 14% of base salary or 100% attainment of the target.

             2. No bonuses shall be paid if the Company's consolidated net
                income for the Year is less than 90% of the targeted net income
                objective.
<PAGE>
 
         B.  Vice President, Business Management & Development; Vice President,
             Chief Financial Officer; Vice President, Human Resources; Vice
             President, Information Systems; Vice President, Manufacturing and
             Technical Operations.

             1. The actual bonus of each of these Participants shall be the sum
                of the following:

                (a) Each 1% by which consolidated net sales are more than 95% up
                to 105% of the targeted consolidated net sales for the Year
                equals 4.8% of his base salary, plus each 1% by which
                consolidated net sales are more than 105% of the targeted
                consolidated net sales for the Year equals 2.4% of his base
                salary; and

                (b) Each 1% by which consolidated net income is more than 95% up
                to 105% of the targeted consolidated net income for the Year
                equals 4.8% of his base salary, plus each 1% by which
                consolidated net income is more than 105% of the targeted
                consolidated net income for the Year equals 2.4% of his base
                salary; and

                (c)12% of his base salary based on his quantitative and/or
                qualitative measurements (MBOs) as determined by the Chairman,
                President & Chief Executive Officer.

             The objectives described in item (c) above are capped at 100%
             attainment of the target.

             2.  No bonus shall be paid if the Company's consolidated net
                 earnings for the Year is less than 90% of the targeted net
                 income objective.

         C.  Vice President, Chiswick Division; Vice President, Diversified 
             Operations.

             1.  The actual bonus of this Participant shall be the sum of the 
                 following:

                (a) Each 1% by which channel net sales are more than 95% up to
                105% of the targeted channel net sales for the Year equals 4.8%
                of his base salary, plus each 1% by which channel net sales are
                more than 105% of the targeted channel net sales for the Year
                equals 2.4% of his base salary; and

                (b)  Each 1% by which consolidated net income is more than 95%
                up to 105% of the targeted consolidated net income for the Year
<PAGE>
 
                equals 3.0% of his base salary, plus each 1% by which
                consolidated net income is more than 105% of the targeted
                consolidated net income for the Year equals 1.5% of his base
                salary; and

                (c) Each 1% by which channel profit from operations is more than
                95% up to 105% of the targeted channel profit from operations
                for the Year equals 1.8% of his salary. Payment for the
                attainment of channel profit from operations will be capped at
                200% of target payment (105% achievement); and

                (d) 12% of his or her base salary based on his quantitative
                and/or qualitative measurements (MBOs) as determined by the
                Chairman, President & Chief Executive Officer.

             Objectives described in item (d) above are capped at 100%
             attainment of the target.

             2. No bonus shall be paid if the Company's consolidated net
             earnings for the Year is less than 90% of the targeted net income
             objective.

         D.  Vice President, Direct Marketing, Telesales & Service; President;
             RapidForms.

             1. The actual bonus of both these participants shall be the sum of
                the following:

                (a) Each 1% by which channel net sales are more than 95% up to
                105% of the targeted channel net sales for the Year equals 3.0%
                of his base salary, plus each 1.0% by which channel net sales
                are more than 105% of the targeted channel net sales for the
                Year equals 1.5% of his base salary; and

                (b) Each 1% by which combined channel net sales is more than 95%
                up to 105% of the targeted combined channel net sales for the
                Year equals 1.8% of his base salary, plus each 1% by which
                combined channel net sales are more than 105% of the targeted
                combined channel sales for the Year equals 0.9% of his base
                salary; and
<PAGE>
 
                (c) Each 1% by which consolidated net income is more than 95% up
                to 105% of the targeted consolidated net income for the Year
                equals 3.0% of his base salary, plus each 1% by which
                consolidated net income is more than 105% of the targeted
                consolidated net income for the Year equals 1.5% of his base
                salary; and

                (d) Each 1% by which channel profit from operations is more than
                95% up to 105% of the targeted channel profit from operations
                for the Year equals 1.8% of his base salary. Payment for the
                attainment of channel profit from operations will be capped at
                200% of target payment (105% achievement); and

                (e) 12% of his base salary based on his quantitative and/or
                qualitative measurements (MBOs) as determined by Chairman,
                President & Chief Executive Officer.

             2. No bonus shall be paid if the Company's consolidated net income
                for the Year is less than 90% of the targeted net income
                objective.

         E.  Vice President, Investor Relations; Vice President, Controller.

             1. The actual bonus of these Participants shall be the sum of the
                following:

                (a) Each 1% by which consolidated net sales are more than 95% up
                to 105% of the targeted consolidated net sales for the Year
                equals 4% of his base salary, plus each 1% by which consolidated
                net sales are more than 105% of the targeted consolidated net
                sales for the Year equals 2% of his base salary; and

                (b) Each 1% by which consolidated net income is more than 95% up
                to 105% of the targeted consolidated net income for the Year
                equals 4% of his base salary, plus each 1% by which consolidated
                net income is more than 105% of the targeted consolidated net
                income for the Year equals 2% of his base salary; and

                (c) 10% of his base salary based on his quantitative and/or
                qualitative measurements (MBOs) as determined by the Chairman,
                President & Chief Executive Officer.

             Objectives described in item (C) above are capped at 100%
             attainment of the target.
<PAGE>
 
             2. No bonus shall be paid if the Company's consolidated net
                earnings for the Year is less than 90% of the targeted net
                income objective.

         F.  Subsidiary Business Units: President, Chief Executive; Managing
             Director.

             1. The actual bonus of these Participants shall be the sum of the
                following:

                (a) Each 1% by which subsidiary net sales are more than 95% up
                to 105% of the targeted subsidiary net sales for the Year equals
                3.2% of his base salary, plus each 1% by which subsidiary net
                sales are more than 105% of the targeted subsidiary net sales
                for the Year equals 1.6% of his base salary; and

                (b) Each 1% by which consolidated net income is more than 95% up
                to 105% of the targeted consolidated net sales for the Year
                equals 2.0% of his base salary, plus each 1% by which
                consolidated net income is more than 105% of the targeted
                consolidated net income for the Year equals 1.0% of his base
                salary; and

                (c) Each 1% by which subsidiary profit from operations is more
                than 95% up to 105% of the targeted subsidiary profit from
                operations for the Year equals 1.2% of his base salary. Payment
                for the attainment of channel profit from operations will be
                capped at 200% of target payment (105% achievement); and

                (d) 8% of his base salary based on his quantitative and/or
                qualitative measurements (MBOs) as determined by the Chairman,
                President & Chief Executive Officer.

            Objectives described in item d above are capped at 100% attainment
            of the target.

             2. No bonus shall be paid if the Company's consolidated net income
                for the Year is less than 90% of the targeted net income
                objective.

IV.  Bonus Payments
     --------------

         A.  For Participants with 60% or 70% bonus targets: 75% of the gross
             payment will be in the form of cash; 25% of the gross payment will
             be in 
<PAGE>
 
             the form of NEBS Stock with a share price which is established at
             the close of trading on the New York Stock Exchange on the third
             business day following the issuance of the press release disclosing
             the Company's financial results for the fourth quarter of the Year.
             Cash payments will be made within 60 days after the close of the
             Year. Stock awarded under the plan will be in the form of
             Restricted Stock with terms and conditions detailed in the
             Participant commitment letter.

         B.  For Participants with 40% or 50% bonus targets: 75% of the net
             payment will be in the form of cash; 25% of the net payment will be
             in the form of NEBS Stock with a share price which is established
             at the close of trading on the New York Stock Exchange on the third
             business day following the issuance of the press release disclosing
             the Company's financial results for the fourth quarter of the Year.
             All bonus payments will be made within 60 days after the close of
             the Year.

V.          Certain Definitions and Other Provisions.
            -----------------------------------------

         A.  All references to "net" sales shall refer to consolidated net sales
             of the Company or net sales of a distribution channel or a business
             unit, as the case may be, as reported or used in calculating the
             Company's audited consolidated earnings.

         B.  For purposes of calculating the actual bonuses, consolidated net
             income for the Year shall mean such consolidated income, after
             taxes and after provision for executive bonuses under this Plan,
             determined in accordance with all of the accounting policies
             employed in the preparation of the Company's audited financial
             statements for the Year.

         C.  Actual or targeted consolidated net income; actual or targeted
             consolidated sales; actual or targeted profit from operations of
             any business unit or distribution channel; or actual or targeted
             net sales of any business unit or distribution channel may, at the
             discretion of the Organization and Compensation Committee, be
             adjusted to eliminate the effect of (a) either the acquisition or
             the divestiture by the Company of any subsidiary or division during
             the Year, and/or (b) the imposition during the Year by
             Massachusetts or any other state or states of sales taxes on
             services, materials or supplies purchased by the Company or any
             subsidiary of the Company the effect of which is not allowed for in
             the Company's annual budget for the 1999 fiscal year or (C) any
             abatement of taxes or material increase or decrease in Federal or
             State corporate tax rates. It is the intention of the Organization
             and Compensation Committee that any such discretionary adjustment
             shall be made by it, and shall be announced to the affected
             Participants, promptly after the occurrence of the motivation
             event, but failure to act promptly shall not 
<PAGE>
 
             deprive the Committee of its power to make such an adjustment at a
             later date.

         D.  Should a Participant die, retire, or become totally disabled during
             the Year, he or his estate shall be entitled to receive a bonus 
             pro-rated in accordance with the percentage of his annual salary
             earned from the beginning of the Year up to the date of death,
             retirement or disability. Should a Participant's employment by the
             Company or a subsidiary business unit be terminated for any other
             reason, payment of any bonus hereunder for the year in which such
             termination occurs is at the sole discretion of the Organization
             and Compensation Committee.

         E.  If a Participant assumes a new position during the Year, the
             Organization and Compensation Committee may make an appropriate
             adjustment in his target bonus and/or the means of calculating his
             actual bonus, effective from and after that event.

         F.  If a Change of Control event (as defined in Section 11 of the
             Company's 1994 Key Employee and Eligible Director Stock Option and
             Stock Appreciation Rights Plan) occurs, the Company will within
             sixty (60) days following such event pay to each Participant a pro-
             rated bonus through the date thereof as hereinafter provided,
             whereupon this Plan will terminate. The portion of the bonus based
             on factors other than Qualitative Measurements shall be calculated
             based on a comparison of (I) actual results of the Company through
             the end of the calendar quarter next preceding the Change in
             Control event to (ii) the targeted quarterly performance criteria
             set forth on the schedules attached hereto. The portion of the
             bonus based on Qualitative Measurements will be calculated through
             the end of the calendar quarter next preceding the Change of
             Control event to the extent equitable and reasonably practicable in
             the judgment of the Organization and Compensation Committee.
             Qualitative Measurements for which such calculation is not
             equitable or reasonably practicable will be disregarded and the
             percentage of the bonus otherwise allocated thereto under the terms
             hereof will be reallocated in even percentages to the Sales and
             Earnings components of the bonus calculation. After determining the
             full year bonus based on the extent to which the aforesaid
             quarterly targets have been achieved, the amount of the full year
             bonus will be pro-rated by multiplying the same by a fraction the
             numerator of which is the number of days between the beginning of
             the fiscal year and the date of the Change of Control event and the
             denominator of which would be 365. The determination of the amount
             of any bonus payable under this paragraph shall be made by the
             Organization and Compensation Committee and its determination shall
             be final and binding on the Company and all Participants.


<PAGE>
 
         G.  In the event of any material, unusual and non-recurring charge to
             income purchase or sale of any material business unit by the
             Company, or other material event affecting the ability of the
             Participants to achieve the performance targets established under
             this Plan, the Organization and Compensation Committee shall review
             such performance targets and make such adjustments with respect
             thereto as it deems reasonable and equitable in light of the
             purposes of this Plan. Any and all adjustments made by the
             Organization and Compensation Committee under this paragraph shall
             be final and binding on the Company and all Participants.

         H.  The Organization and Compensation Committee may in its discretion
             terminate the Plan as of the end of any fiscal quarter. If the Plan
             is so terminated, the Company shall pay out bonuses to the
             Participants in such amounts as are appropriate and equitable in
             light of the Company's and Participants' performance through the
             end of such quarter and the targets established hereunder. The
             determination of the amount of any bonuses payable under this
             paragraph shall be made by the Organization and Compensation
             Committee in line with the objectives set for each Participant, and
             its determination shall be final and binding on the Company and all
             Participants.

         I.  The Qualitative Measures referred to herein and the application of
             certain of the provisions hereof are described in the FY99 MBO
             Scorecards prepared by the Compensation Manager.

         J.  This Plan shall be effective commencing June 29, 1998.





Attachments:
 Set of Schedules - FY99 MBO Scorecards (TBD)

<PAGE>
 
                                                                   EXHIBIT 10.23

                                    January 23, 1998



Mr. Richard T. Riley
14 Memel Drive
Thornton, PA 19373

Dear Rich:

     New England Business Service, Inc., a Delaware corporation (the
"Company"), considers the establishment and maintenance of a sound and vital
management to be essential to protecting and enhancing the best interests of the
Company and its shareholders.  In this connection, the Company recognizes that,
as is the case with many publicly held corporations, the possibility of a change
in control may arise and that such possibility, and the uncertainty and
questions which it may raise among management, may result in the departure or
distraction of management personnel to the detriment of the Company and its
shareholders.  Accordingly, the Board of Directors of the Company (the "Board")
has determined that appropriate steps should be taken to reinforce and encourage
the continued attention and dedication of members of the Company's management to
their assigned duties without distraction in circumstances arising from the
possibility of a change in control of the Company.  In particular, the Board
believes it important, should the Company or its shareholders receive a proposal
for transfer of control of the Company, that you be able to assess and advise
the Board whether such proposal would be in the best interests of the Company
and its shareholders and to take such other action regarding such proposal as
the Board might determine to be appropriate, without being influenced by the
uncertainties of your own situation.

     In order to induce you to remain in the employ of the Company, this
letter agreement, which has been approved by the Board, sets forth the severance
benefits which the Company agrees will be provided to you in the event your
employment with the Company is terminated subsequent to a "change in control" of
the Company under the circumstances described below.

1.  Agreement to Provide Services; Right to Terminate.
    ------------------------------------------------- 

         (i) Except as otherwise provided in paragraph (ii) below, the Company
or you may terminate your employment at any time, subject to the Company's
providing the benefits hereinafter specified in accordance with the terms
hereof.

                                       1
<PAGE>
 
         (ii) In the event a tender offer or exchange offer is made by a Person
(as hereinafter defined) for more than 25% of the combined voting power of the
Company's outstanding securities ordinarily having the right to vote at
elections of directors ("Outstanding Company Voting Securities"), including
shares of common stock ($1.00 par value) of the Company (the "Stock"), you agree
that you will not leave the employ of the Company (other than as a result of
Disability or upon Retirement, as such terms are hereinafter defined) and will
render the services contemplated in the recitals to this Agreement until such
tender offer or exchange offer has been abandoned or terminated or a change in
control of the Company, as defined in Section 3 hereof, has occurred.  For
purposes of this Agreement, the term "Person" shall mean and include any
individual, corporation, partnership, group, association or other "person", as
such term is defined in Section 3(a)(9) and as used in Section 14(d) of the
Securities Exchange Act of 1934 (the "Exchange Act"), other than the Company, a
wholly owned subsidiary of the Company or any employee benefit plan(s) sponsored
by the Company or a subsidiary of the Company.

2.  Term of Agreement.  This Agreement shall commence on the date hereof and
    -----------------                                                       
shall continue in effect until JULY 1, 2001; provided, however, that this
Agreement shall continue in effect for a period of twenty-four (24) months after
a change in control of the Company, as defined in Section 3 hereof, if such
change in control shall have occurred during the term of this Agreement.
Notwithstanding anything in this Section 2 to the contrary, this Agreement shall
terminate if you or the Company terminate your employment prior to a change in
control of the Company as provided in Section 1 (i) above.

3.  Change in Control.  For the purpose of this Agreement a "Change in Control"
    -----------------                                                          
shall mean:

     (a)  THE ACQUISITION BY ANY PERSON OF BENEFICIAL OWNERSHIP (WITHIN THE
MEANING OF RULE 13d-3 PROMULGATED UNDER THE EXCHANGE ACT) OF 35% OR MORE OF
EITHER (i) THE THEN OUTSTANDING SHARES OF THE STOCK OR (ii) THE COMBINED VOTING
POWER OF THE OUTSTANDING Company Voting Securities; provided, however, that the
following acquisitions shall not constitute a Change of Control: (A) any
acquisition directly from the Company (excluding an acquisition by virtue of the
exercise of a conversion privilege); (B) any acquisition by the Company or by
any corporation controlled by the Company; (C) any acquisition by any employee
benefit plan (or related trust) sponsored or maintained by the Company or any
corporation controlled by the Company; or (D) any acquisition by any corporation
pursuant to a consolidation or merger, if, following such consolidation or
merger, the conditions describe in clauses (i), (ii) and (iii) of subsection (c)
of this paragraph are satisfied; or

                                       2
<PAGE>
 
     (b) Individuals who, as of the date hereof, constitute the Board (the
"Incumbent Board") ceasing for any reason to constitute at least a majority of
the Board; provided, however, that any individual becoming a director (other
than a director designated by a Person who has entered into an agreement within
the Company to effect a transaction described in clauses (a) or (c) of this
Section) subsequent to the date hereof whose election, or nomination for
election by the Company's shareholders, was approved by a vote or resolution of
at least a majority of the directors then comprising the Incumbent Board shall
be considered as though such individual were a member of the Incumbent Board,
but excluding, for this purpose, any such individual whose initial assumption of
office occurs as a result of either an actual or threatened election contest (as
such terms are used in Rule 14a-11 of Regulation 14A promulgated under the
Exchange Act) or other actual or threatened solicitation of proxies or consents
by or on behalf of a Person other than the Board; or

     (c) Adoption by the Board of a resolution approving an agreement of
consolidation of the Company with or merger of the Company into another
corporation or business entity in each case, unless, following such
consolidation or merger, (i) more than 60% of, respectively, the then
outstanding shares of common stock of the corporation resulting from such
consolidation or merger and/or the combined voting power of the then outstanding
voting securities of such corporation or business entity entitled to vote
generally in the election of directors (or other persons having the general
power to direct the affairs of such entity) is then beneficially owned, directly
or indirectly, by all or substantially all of the individuals and entities who
were the beneficial owners, respectively, of the Stock and Outstanding Company
Voting Securities immediately prior to such consolidation or merger in
substantially the same proportions as their ownership, immediately prior to such
consolidation or merger, of the Stock and Outstanding Company Voting Securities,
as the case may be, (ii) no Person (excluding the Company, any employee benefit
plan (or related trust) of the Company or such corporation or other business
entity resulting from such consolidation or merger and any Person beneficially
owning, immediately prior to such consolidation or merger, directly or
indirectly, 35% or more of the Stock or Outstanding Company Voting Securities,
as the case may be) beneficially owns, directly or indirectly, 35% or more of,
respectively, the then outstanding shares of common stock of the corporation
resulting from such consolidation or merger and/or the combined voting power of
the then outstanding voting securities of such corporation or business entity
entitled to vote generally in the election of its directors (or other persons
having the general power to direct the affairs of such entity) and (iii) at
least a majority of the members of the board of directors (or other group of
persons having the general power to direct the affairs of the corporation or
other business entity) resulting from such consolidation or merger were members
of the Incumbent Board at the time of the execution of the initial agreement
providing for such consolidation or merger; provided, that any right to receive
compensation pursuant to Section 5 below which shall vest by reason of the
action of the Board pursuant to this subsection (c) shall be divested upon (A)
the rejection of such agreement of consolidation or merger by the stockholders
of the Company or (B) its abandonment by either party thereto in accordance with
its terms; or

                                       3
<PAGE>
 
     (d) Adoption by the requisite majority of the whole Board, or by the
holders of such majority of stock of the Company as is required by law or by the
Certificate of Incorporation or By-Laws of the Company as then in effect, of a
resolution or consent authorizing (i) the dissolution of the Company or (ii) the
sale or other disposition of all or substantially all of the assets of the
Company, other than to a corporation or other business entity with respect to
which, following the such sale or other disposition, (A) more than 60% of,
respectively, the then outstanding shares of common stock of such corporation
and/or the combined voting power of the outstanding voting securities of such
corporation or other entity to vote generally in the election of its directors
(or other persons having the general power to direct its affairs) is then
beneficially owned, directly or indirectly, by all or substantially all of the
individuals and entities who were the beneficial owners, respectively, of the
Stock and Outstanding Company Voting Securities immediately prior to such sale
or other disposition in substantially the same proportion as their ownership,
immediately prior to such sale or other disposition, of the Stock and/or
Outstanding Company Voting Securities, as the case may be, (B) no Person
(excluding the Company and any employee benefit plan (or related trust) of the
Company or such corporation or other business entity and any Person beneficially
owning, immediately prior to such sale or other disposition, directly or
indirectly, 35% or more of the Stock and/or Outstanding Company Voting
Securities, as the case may be) beneficially owns, directly or indirectly, 35%
or more of, respectively, the then outstanding shares of common stock of such
corporation and/or the combined voting power of the then outstanding voting
securities of such corporation or other business entity entitled to vote
generally in the election of directors (or other persons having the general
power to direct its affairs), and (C) at least a majority of the members of the
board of directors or group of persons having the general power to direct the
affairs of such corporation or other entity were members of the Incumbent Board
at the time of the execution of the initial agreement of action of the Board
providing for such sale or other disposition of assets of the Company; provided,
that any right to receive compensation pursuant to Section 5 below which shall
vest by reason of the action of the Board or the stockholders pursuant to this
subsection shall be divested upon the abandonment by the Company of such
dissolution, or such sale of or other disposition of assets, as the case may be.

NOTWITHSTANDING ANYTHING IN THE FOREGOING TO THE CONTRARY, NO CHANGE IN CONTROL
SHALL BE DEEMED TO HAVE OCCURRED FOR PURPOSES OF THIS AGREEMENT BY VIRTUE OF ANY
TRANSACTION WHICH RESULTS IN YOU, OR A GROUP OF PERSONS WHICH INCLUDES YOU,
ACQUIRING, DIRECTLY OR INDIRECTLY, 35% OR MORE OF THE COMBINED VOTING POWER OF
THE COMPANY'S OUTSTANDING VOTING SECURITIES.


4.  Termination Following Change in Control.  If any of the events described in
    ---------------------------------------                                    
Section 3 hereof constituting a change in control of the Company shall have
occurred, you shall be entitled to the benefits provided in section 5 hereof
upon the termination of your employment with the Company within twenty-four (24)
months after such event, unless such termination is (a) because of your death,
(b) by the Company for Cause, Disability or Retirement or (c) by you other than
for Good Reason (as all such capitalized terms are hereinafter defined).

                                       4
<PAGE>
 
         (i)  Disability.  Termination by the company of your employment based
              ----------                                                      
on "Disability" shall mean termination because of your absence from your duties
with the Company on a full time basis for one hundred twenty (120) consecutive
days as a result of your incapacity due to physical or mental illness, unless
within thirty (30) days after Notice of Termination (as hereinafter defined) is
given to you following such absence you shall have returned to the full time
performance of your duties.

         (ii)  Retirement.  Termination by you or by the Company of your
               ----------                                               
employment based on "Retirement" shall mean termination on or after your normal
retirement date as defined in the Company's Pension Plan (or any successor or
substitute plan or plans of the Company put into effect prior to a change in
control) (the "Pension Plan").

         (iii)  Cause. Termination by the Company of your employment for "Cause"
                -----
shall mean termination upon (a) the willful and continued failure by you to
perform substantially your duties with the Company (other than any such failure
resulting from your incapacity due to physical or mental illness) after a demand
for substantial performance is delivered to you by the Chairman of the Board or
President of the Company which specifically identifies the manner in which such
executive believes that you have not substantially performed your duties, or (b)
the willful engaging by you in illegal conduct which is materially and
demonstrably injurious to the Company. For purposes of this paragraph (iii), no
act, or failure to act, on your part shall be considered "willful" unless done,
or omitted to be done, by you without reasonable belief that your action or
omission was in, or not opposed to, the best interests of the Company. Any act,
or failure to act, based upon authority given pursuant to a resolution duly
adopted by the Board or based upon the advice of counsel for the Company shall
be conclusively presumed to be done, or omitted to be done, by you in good faith
and in the best interests of the Company. It is also expressly understood that
your attention to matters not directly related to the business of the Company
shall not provide a basis for termination for Cause so long as the Board has
approved your engagement in such activities. Notwithstanding the foregoing, you
shall not be deemed to have been terminated for Cause unless and until there
shall have been delivered to you a copy of a resolution duly adopted by the
affirmative vote of not less than two-thirds of the entire membership of the
Board at a meeting of the Board called and held for the purpose (after
reasonable notice to you and an opportunity for you, together with your counsel,
to be heard before the Board), finding that in the good faith opinion of the
Board you were guilty of the conduct set forth above in (a) or (b) of this
paragraph (iii) and specifying the particulars thereof in detail.

         (iv)  Good Reason.  Termination by you of your employment for "Good
               -----------
Reason" shall mean termination based on:

                                       5
<PAGE>
 
     (A) a determination by you, in your reasonable judgment, that there has
been an adverse change in your status or position(s) as an officer of the
Company as in effect immediately prior to the change in control, including,
without limitation, any adverse change in your status or position as a result of
a diminution in your duties or responsibilities (other than, if applicable, any
such change directly attributable to the fact that the Company is no longer
publicly owned) or the assignment to you of any duties or responsibilities which
are inconsistent with such status or position(s), or any removal of you from or
any failure to reappoint or reelect you to such position(s) (except in
connection with the termination of your employment for Cause, Disability or
Retirement or as a result of your death or by you other than for Good Reason);

     (B) a reduction by the Company in your base salary as in effect immediately
prior to the change in control;

     (C) the failure by the Company to continue in effect any Plan (as
hereinafter defined, excluding any stock option plan) in which you are
participating at the time of the change in control of the Company (or Plans
providing you with at least substantially similar benefits) other than as a
result of the normal expiration of any such Plan in accordance with its terms as
in effect at the time of the change in control, or the taking of any action, or
the failure to act, by the Company which would adversely affect your continued
participation in any of such Plans on at least as favorable a basis to you as is
the case on the date of the change in control or which would materially reduce
your benefits in the future under any of such Plans or deprive you of any
material benefit enjoyed by you at the time of the change in control;

     (D) the failure by the Company to provide and credit you with the number of
paid vacation days to which you are then entitled in accordance with the
Company's normal vacation policy as in effect immediately prior to the change in
control;

     (E) the Company's requiring you to be based at an office that is greater
than 50 miles from where your office is located immediately prior to the change
in control except for required travel on the Company's business to an extent
substantially consistent with the business travel obligations which you
undertook on behalf of the Company prior to the change in control;

     (F) the failure by the Company to obtain from any Successor (as hereinafter
defined) the assent to this Agreement contemplated by Section 6 hereof;

     (G) any purported termination by the Company of your employment which is
not effected pursuant to a Notice of Termination satisfying the requirements of
paragraph (v) below (and, if applicable, paragraph (iii) above); and for
purposes of this Agreement, no such purported termination shall be effective; or

                                       6
<PAGE>
 
     (H) any refusal by the Company to continue to allow you to attend to
matters or engage in activities not directly related to the business of the
Company which, prior to the change in control, you were permitted by the Board
to attend to or engage in.

For purposes of this Agreement, "Plan" shall mean any compensation plan such as
an incentive, stock option or restricted stock plan or any employee benefit plan
such as a thrift, pension, profit sharing, medical, disability, accident, life
insurance plan or a relocation plan or policy or any other plan, program or
policy of the Company intended to benefit employees.

         (v) Notice of Termination.  Any purported termination by the Company
             ---------------------                                           
or by you following a change in control shall be communicated by written Notice
of Termination to the other party hereto.  For purposes of this Agreement, a
"Notice of Termination" shall mean a notice which shall indicate the specific
termination provision in this Agreement relied upon.

         (vi) Date of Termination.  "Date of Termination" following a change in
              -------------------                                              
control shall mean (a) if your employment is to be terminated for Disability,
thirty (30) days after Notice of Termination is given (provided that you shall
not have returned to the performance of your duties on a full-time basis during
such thirty (30) day period), (b) if your employment is to be terminated by the
Company for Cause or by you pursuant to Sections 4 (iv) (F) and 6 hereof or for
any other Good Reason, the date specified in the Notice of Termination, or (c)
if your employment is to be terminated by the Company for any reason other than
Cause, the date specified in the Notice of Termination, which in no event shall
be a date earlier than ninety (90) days after the date on which a Notice of
Termination is given, unless an earlier date has been expressly agreed to by you
in writing either in advance of, or after, receiving such Notice of Termination.
In the case of termination by the Company of your employment for Cause, if you
have not previously expressly agreed in writing to the termination, then within
thirty (30) days after receipt by you of the Notice of Termination with respect
thereto, you may notify the Company that a dispute exists concerning the
termination, in which event the Date of Termination shall be the date set either
by mutual written agreement of the parties or by the arbitrators in a proceeding
as provided in Section 13 hereof.  During the pendency of any such dispute, the
Company will continue to pay you your full compensation in effect just prior to
the time the Notice of Termination is given (or, if higher, as in effect
immediately prior to the change in control) and until the dispute is resolved in
accordance with Section 13.

                                       7
<PAGE>
 
5. Compensation Upon Termination or During Disability; other Agreements.
   -------------------------------------------------------------------- 

         (i) During any period following a change in control of the Company that
you fail to perform your duties as a result of incapacity due to physical or
mental illness, you shall continue to receive your salary at the rate then in
effect and any benefits or awards under any Plans shall continue to accrue
during such period, to the extent not inconsistent with such Plans, until your
employment is terminated pursuant to and in accordance with paragraphs 4(i) and
4 (vi) hereof. Thereafter, your benefits shall be determined in accordance with
the Plans then in effect.

         (ii) If your employment shall be terminated for Cause following a
change in control of the Company, the Company shall pay you your salary through
the Date of Termination at the rate in effect just prior to the time a Notice of
Termination is given plus any benefits or awards (including both the cash and
stock components) which pursuant to the terms of any Plans have been earned or
become payable, but which have not yet been paid to you. Thereupon the Company
shall have no further obligations to you under this Agreement.

         (iii) Subject to Section 8 hereof, if, within twenty-four (24) months
after a change in control of the Company, as defined in Section 3 above, shall
have occurred, your employment by the Company shall be terminated (a) by the
Company other than for Cause, ' Disability or Retirement or (b) by you for Good
Reason, then the Company shall pay to you, no later than the fifth day following
the Date of Termination, without regard to any contrary provisions of any Plan,
the following:

     (A) (x) your salary through the Date of Termination at the rate in effect
just prior to the time a Notice of Termination is given (or, if higher, as in
effect immediately prior to the change in control) and (y) any benefits or
awards (including both the cash and stock components) which pursuant to the
terms of any Plans have been earned or become payable, but which have not yet
been paid to you; and

     (B) you shall receive  an amount equal to 1.5 times the average of your
calendar year earnings from the Company, consisting for the purposes of this
Agreement of base salary and any bonus paid pursuant to the Executive Bonus
Plan, the Management Incentive Plan, Profit Sharing Plan or similar bonus plan,
during the  period consisting of the  5 most recent consecutive calendar years
(or fewer than 5, if applicable) ending on or before the date of the change of
control.  For purposes of computing payment under this Agreement, compensation
for any partial calendar year, including the year during which a change of
control occurs, shall be annualized.

                                       8
<PAGE>
 
         (iv) If, within twenty-four (24) months after a change in control of
the Company, as defined in Section 3 above, shall have occurred, your employment
by the Company shall be terminated (a) by the Company other than for Cause,
Disability or Retirement or (b) by you for Good Reason, then the Company shall
maintain in full force and effect, for the continued benefit of you and your
dependents for a period terminating on the earliest of (a) thirty months after
the Date of Termination, (b) the commencement date of equivalent benefits from a
new employer or (c) your normal retirement date under the terms of the
Retirement Plan, all insured and self-insured employee welfare benefit Plans in
which you were entitled to participate immediately prior to the Date of
Termination, provided that your continued participation is possible under the
general terms and provisions of such Plans (and any applicable funding media)
and you continue to pay an amount equal to your regular contribution under such
plans for such participation.  In the event that your participation in any such
Plan is barred, the Company, at its sole cost and expense, shall arrange to have
issued for the benefit of you and your dependents individual policies of
insurance providing benefits substantially similar (on an after-tax basis) to
those which you otherwise would have been entitled to receive under such Plans
pursuant to this paragraph (iv) or, if such insurance is not available at a
reasonable cost to the Company, the Company shall otherwise provide you and your
dependents with equivalent benefits (on an after-tax basis).  You shall not be
required to pay any premiums or other charges in an amount greater than that
which you would have paid in order to participate in such Plans.  If, at the end
of three years after the Termination Date, you have not reached your normal
retirement date, you are participating in any of such Plans and you have not
previously received or are not then receiving equivalent benefits from a new
employer, the Company shall arrange, at its sole cost and expense, to enable you
to convert your and your dependents' coverage under such Plans to individual
policies or programs upon the same terms as employees of the Company may apply
for such conversions.

         (v) Except as specifically provided in paragraph (iv) above, the
amount of any payment provided for in this Section 5 shall not be reduced,
offset or subject to recovery by the Company by reason of any compensation
earned by you as the result of employment by another employer after the Date of
Termination, or otherwise.

                                       9
<PAGE>
 
6.  Successors; Binding Agreement.
    -----------------------------

         (i) The Company will seek, by written request at least five business
days prior to the time a Person becomes a Successor (as hereinafter defined), to
have such Person assent to the fulfillment of the Company's obligations under
this Agreement.  Failure of such Person to furnish such assent by the later of
(A) three business days prior to the time such Person becomes a Successor or (B)
two business days after such Person receives a written request to so assent
shall constitute Good Reason for termination by you of your employment if a
change in control of the Company occurs or has occurred.  For purposes of this
Agreement, "Successor" shall mean any Person that succeeds to, or has the
practical ability to control (either immediately or with the passage of time),
the Company's business directly, by merger or consolidation, or indirectly, by
purchase of the Company's voting securities or otherwise.

         (ii) This Agreement shall inure to the benefit of and be enforceable by
your personal or legal representatives, executors, administrators, successors,
heirs, distributees, devisees and legatees.  If you should die while any amount
would still be payable to you hereunder if you had continued to live, all such
amounts, unless otherwise provided herein, shall be paid in accordance with the
terms of this Agreement to your devisee, legatee or other designee or, if there
be no such designee, to your estate.

         (iii) For purposes of this Agreement, the "Company" shall include any
corporation or other entity which is the surviving or continuing entity in
respect of any merger, consolidation or form of business combination in which
the Company ceases to exist.

7.  Fees and Expenses; Mitigation.
    ----------------------------- 

         (i) The Company shall reimburse you, on a current basis, for all
reasonable legal fees and related expenses incurred by you in connection with
the Agreement following a change in control of the Company, including, without
limitation, (a) all such fees and expenses, if any, incurred in contesting or
disputing any termination of your employment or incurred by you in seeking
advice with respect to the matters set forth in Section 8 hereof or (b) your
seeking to obtain or enforce any right or benefit provided by this Agreement, in
each case, regardless of whether or not your claim is upheld by a court of
competent jurisdiction; provided, however, you shall be required to repay any
such amounts to the Company to the extent that a court issues a final and non-
appealable order setting forth the determination that the position taken by you
was frivolous or advanced by you in bad faith.

                                       10
<PAGE>
 
         (ii) You shall not be required to mitigate the amount of any payment
the Company becomes obligated to make to you in connection with this Agreement,
by seeking other employment or otherwise.

8.  Taxes.
    ----- 

         (i) All payments to be made to you under this Agreement will be
subject to required withholding of federal, state and local income and
employment taxes.

         (ii) Notwithstanding anything in the foregoing to the contrary, if any
of the payments provided for in this Agreement, together with any other payments
which you have the right to receive from the Company or any corporation which is
a member of an "affiliated group" (as defined in Section 1504 (a) of the
Internal Revenue Code of 1986 (the "Code") without regard to Section 1504(b) of
the Code) of which the Company is a member, would constitute a "parachute
payment" (as defined in Section 28OG (b) (2) of the Code) , the payments
pursuant to this Agreement shall be reduced (reducing first the payments under
Section 5 (iii) (B) ) to the largest amount as will result in no portion of such
payments being subject to the excise tax imposed by Section 4999 of the Code;
provided, however, that the determination as to whether any reduction in the
payments under this Agreement pursuant to this proviso is necessary shall be
made by you in good faith, and such determination shall be conclusive and
binding on the Company with respect to its treatment of the payment for tax
reporting purposes.

9.  Survival.  The respective obligations of, and benefits afforded to, the
    --------                                                               
Company and you as provided in Sections 5, 6 (ii), 7, 8, 13 and 14 of this
Agreement shall survive termination of this Agreement.

10.  Notice.  For the purposes of this Agreement, notices and all other
     ------                                                            
communications provided for in the Agreement shall be in writing and shall be
deemed to have been duly given when delivered or mailed by United States
registered mail, return receipt requested, postage prepaid and addressed, in the
case of the Company, to the address set forth on the first page of this
Agreement or, in the case of the undersigned employee, to the address set forth
below his signature, provided that all notices to the Company shall be directed
to the attention of the Chairman of the Board of the Company, with a copy to
Terrence W. Mahoney, Hill & Barlow, One International Place, Boston, MA 02110,
or to such other address as either party may have furnished to the other in
writing in accordance herewith, except that notice of change of address shall be
effective only upon receipt.

                                       11
<PAGE>
 
11.  Miscellaneous.  No provision of this Agreement may be modified, waived or
     -------------                                                            
discharged unless such modification, waiver or discharge is agreed to in a
writing signed by you and the Chairman of the Board or President of the Company.
No waiver by either party hereto at any time of any breach by the other party
hereto of, or of compliance with, any condition or provision of this Agreement
to be performed by such other party shall be deemed a waiver of similar or
dissimilar provisions or conditions at the same or at any prior or subsequent
time.  No agreements or representations, oral or otherwise, express or implied,
with respect to the subject matter hereof have been made by either party which
are not expressly set forth in this Agreement.  The validity, interpretation,
construction and performance of this Agreement shall be governed by the laws of
the State of Massachusetts.

12.  Validity.  The invalidity or unenforceability of any provision of this
     --------                                                              
Agreement shall not affect the validity or enforceability of any other provision
of this Agreement, which shall remain in full force and effect.

13.  Arbitration.  Any dispute or controversy arising under or in connection 
     -----------
with this Agreement shall be settled exclusively by arbitration in Boston,
Massachusetts by three arbitrators in accordance with the rules of the American
Arbitration Association then in effect.  Judgment may be entered on the
arbitrators' award in any court having jurisdiction; provided, however, that you
shall be entitled to seek specific performance of your right to be paid until
the Date of Termination during the pendency of any dispute or controversy
arising under or in connection with this Agreement.  The Company shall bear all
costs and expenses arising in connection with any arbitration proceeding
pursuant to this Section 13.

14.  Employee's Commitment.  You agree that subsequent to your period of
     ---------------------                                              
employment with the Company, you will not at any time communicate or disclose to
any unauthorized person, without the written consent of the Company, any
proprietary processes of the Company or any subsidiary or other confidential
information concerning their business, affairs, products, suppliers or customers
which, if disclosed, would have a material adverse effect upon the business or
operations of the Company and its subsidiaries, taken as a whole; it being
understood, however, that the obligations of this Section 14 shall not apply to
the extent that the aforesaid matters (a) are disclosed in circumstances where
you are legally required to do so or (b) become generally known to and available
for use by the public otherwise than by your wrongful act or omission.

15.  Counterparts.  This Agreement may be executed in several counterparts, each
     ------------                                                               
of which shall be deemed to be an original but all of which together will
constitute one and the same instrument.

                                       12
<PAGE>
 
     If this letter correctly sets forth our agreement on the subject matter
hereof, kindly sign and return to the Company the enclosed copy of this letter
which will then constitute our agreement on this subject.



                           Sincerely,


                           NEW ENGLAND BUSINESS SERVICE, INC.



                           By /s/ Robert J. Murray
                              ---------------------

                              Robert J. Murray
                              For NEBS, Inc. Board of Directors



Agreed to this 23rd day
Of January, 1998


/s/ Richard T. Riley
- ---------------------------------------
Mr. Richard T. Riley
14 Memel Drive
Thornton, PA 19373

                                       13

<PAGE>
 
                                                                      EXHIBIT 11


                       NEW ENGLAND BUSINESS SERVICE, INC.
                                        
                 STATEMENT RE COMPUTATION OF PER SHARE EARNINGS
                      (IN THOUSANDS EXCEPT PER SHARE DATA)
 FOR THE FISCAL YEARS ENDED JUNE 27, 1998, JUNE 28, 1997 AND JUNE 29, 1996

<TABLE>
<CAPTION>
                                                       1998        1997        1996
                                                     --------    --------    --------
<S>                                                  <C>         <C>         <C>
Shares
- ------
Basic Weighted Average Shares Outstanding         (a)  13,781     13,397      14,773
 
Plus incremental shares from assumed
 conversion of stock options                              325        128          38
                                                      -------    -------     ------- 
Diluted Weighted Average Number of Shares
 Outstanding                                      (b)  14,106     13,525      14,811
                                                      =======    =======     =======

Earnings per Statement of Consolidated Income     (c) $24,934    $18,649     $11,929
- ---------------------------------------------
Per Share Amounts
- -----------------
Basic Earnings Per Share                      (c)/(a) $  1.81    $  1.39     $  0.81
 
Diluted Earnings Per Share                    (c)/(b)    1.77       1.38        0.81
 
</TABLE>

<PAGE>
 
                                                                      EXHIBIT 21

                             LIST OF SUBSIDIARIES


Name of Subsidiary                 Jurisdiction of Incorporation
- ---------------------------        -----------------------------

NEBS Business Forms Limited        (Canada)
Shirlite, Ltd.                     (United Kingdom)
Standard Forms, Ltd.               (United Kingdom)
McBee Systems, Inc.                (Colorado)
Rapidforms, Inc.                   (New Jersey)
Russell & Miller, Inc.             (Delaware)

<PAGE>
 
                                                                      EXHIBIT 23


INDEPENDENT AUDITORS' CONSENT

New England Business Service, Inc.:

We consent to the incorporation by reference in Registration Statement 
Nos. 2-72662, 33-38925, 33-56227, 333-32719, 333-44825 and 333-44819 of New
England Business Service, Inc. on Form S-8 and Registration Statement Nos. 
333-26499 and 333-57657 of New England Business Service, Inc. on Form S-3 of our
report dated July 24, 1998, appearing in this Annual Report on Form 10-K of New
England Business Service, Inc. for the year ended June 27, 1998.


/s/ Deloitte & Touche LLP

Boston, Massachusetts
September 11, 1998

<TABLE> <S> <C>

<PAGE>
 
<ARTICLE> 5
<LEGEND>
THE SCHEDULE CONTAINS SUMMARY FINANCIAL INFORMATION EXTRACTED FROM THE
CONSOLIDATED BALANCE SHEET OF NEW ENGLAND BUSINESS SERVICE, INC. AND ITS
SUBSIDIARIES AS OF JUNE 27, 1998 AND THE RELATED STATEMENTS OF CONSOLIDATED
INCOME AND CASH FLOWS AND IS QUALIFIED IN ITS ENTIRETY BY REFERENCE TO SUCH
FINANCIAL STATEMENTS.
</LEGEND>
<MULTIPLIER> 1,000
       
<S>                             <C>
<PERIOD-TYPE>                   YEAR
<FISCAL-YEAR-END>                          JUN-27-1998
<PERIOD-START>                             JUN-29-1997
<PERIOD-END>                               JUN-27-1998
<CASH>                                          10,823
<SECURITIES>                                         0
<RECEIVABLES>                                   55,242
<ALLOWANCES>                                   (4,257)
<INVENTORY>                                     20,970
<CURRENT-ASSETS>                               101,060
<PP&E>                                         131,962
<DEPRECIATION>                                  80,032
<TOTAL-ASSETS>                                 307,577
<CURRENT-LIABILITIES>                           50,677
<BONDS>                                              0
                                0
                                          0
<COMMON>                                        15,185
<OTHER-SE>                                      99,320
<TOTAL-LIABILITY-AND-EQUITY>                   307,577
<SALES>                                        355,767
<TOTAL-REVENUES>                               355,767
<CGS>                                          135,225
<TOTAL-COSTS>                                  135,225
<OTHER-EXPENSES>                                     0
<LOSS-PROVISION>                                 3,293
<INTEREST-EXPENSE>                               4,571
<INCOME-PRETAX>                                 41,405
<INCOME-TAX>                                    16,471
<INCOME-CONTINUING>                             24,934
<DISCONTINUED>                                       0
<EXTRAORDINARY>                                      0
<CHANGES>                                            0
<NET-INCOME>                                    24,934
<EPS-PRIMARY>                                     1.81
<EPS-DILUTED>                                     1.77
        

</TABLE>


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