NEW ENGLAND BUSINESS SERVICE INC
10-Q, 1999-05-11
MANIFOLD BUSINESS FORMS
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                               UNITED STATES
                    SECURITIES AND EXCHANGE COMMISSION
                          WASHINGTON, D.C. 20549

                                FORM 10-Q

[X] QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE
    SECURITIES EXCHANGE ACT OF 1934

    For the period ended March 27, 1999.

                             OR

[ ] TRANSITION REPORT PURSUANT TO SECTION 13 OF 15(d) OF THE
    SECURITIES EXCHANGE ACT OF 1934

    For the transition period from ______ to ______

                      Commission file number 1-11427

                    NEW ENGLAND BUSINESS SERVICE, INC.
                    ----------------------------------
       (Exact name of the registrant as specified in its charter)

             Delaware                          04-2942374
             --------                          ----------
     (State or other jurisdiction of        (I.R.S. Employer
      incorporation or organization)         Identification No.)

                           500 Main Street
                    Groton, Massachusetts, 01471
                    ----------------------------
             (Address of principal executive offices)
                             (Zip Code)

                           (978) 448-6111
                           --------------    
          (Registrant's telephone number, including area code)

Indicate by check mark whether the registrant (1) has filed all reports 
required to be filed by Sections 13 and 15(d) of the Securities Exchange 
Act of 1934 during the preceding 12 months (or for such shorter period that 
the registrant was required to file such reports), and (2) has been subject
to such filing requirements for the past 90 days.

                         Yes  X         No
                             ---           ---

The number of common shares of the Registrant outstanding on April 30, 1999
was 14,352,647.

<PAGE>

PART I - FINANCIAL INFORMATION
- ------------------------------
Item 1. Financial Statements
- ----------------------------
<TABLE>
                       NEW ENGLAND BUSINESS SERVICE, INC.
                     CONDENSED CONSOLIDATED BALANCE SHEET
                              (In Thousands)

<CAPTION>
                                                 (unaudited)
                                                   Mar. 27,       June 27,
                                                     1999            1998 
                                                   --------       --------
<S>                                                <C>            <C>
ASSETS
Current Assets
  Cash and cash equivalents                        $  8,024       $ 10,823
  Accounts receivable - net                          51,952         50,985
  Inventories                                        22,312         20,970
  Direct mail advertising and prepaid expenses       12,365         12,289
  Deferred income tax benefit                         5,993          5,993
                                                   --------       --------
     Total current assets                           100,646        101,060
Property and equipment - net                         54,506         51,930
Property held for sale                                1,277          1,131
Deferred income tax benefit                           2,652          2,652
Goodwill - net                                       64,926         75,586
Other assets - net                                   77,679         75,218
                                                   --------       --------
TOTAL ASSETS                                       $301,686      $ 307,577
                                                   ========       ========
LIABILITIES AND STOCKHOLDERS'EQUITY
Current Liabilities
  Accounts payable                                 $ 14,752      $  16,038
  Accrued expenses                                   29,058         34,639
                                                   --------       --------
     Total current liabilities                       43,810         50,677
Revolving line of credit                            127,500        141,000
Deferred income taxes                                 1,144          1,395

STOCKHOLDERS'EQUITY
  Common stock                                       15,321         15,185
  Additional paid-in capital                         48,715         44,559
  Accumulated other comprehensive income             (2,939)        (2,337)
  Retained earnings                                  82,930         71,962
                                                   --------       -------- 
     Total                                          144,027        129,369
Less: Treasury stock                                (14,795)       (14,864)
                                                   --------       --------
Stockholders' Equity                                129,232        114,505
                                                   --------       --------
TOTAL LIABILITIES & STOCKHOLDERS' EQUITY           $301,686       $307,577
                                                   ========       ========
</TABLE>
See Notes to Unaudited Consolidated Financial Statements

<PAGE>

<TABLE>              
                             NEW ENGLAND BUSINESS SERVICE, INC.
                 CONSOLIDATED STATEMENTS OF INCOME AND COMPREHENSIVE INCOME
                                       (unaudited)
<CAPTION>
                                                Three Months Ended           Nine Months Ended
                                             Mar. 27,   Mar. 28,         Mar. 27,   Mar. 28,
                                                 1999       1998             1999       1998
                                               ---------  ---------        ---------  ---------
<S>                                            <C>        <C>              <C>        <C>      
NET SALES                                      $115,044   $ 98,002         $355,027   $255,268 
OPERATING EXPENSES:
  Cost of sales                                  42,284     37,438          130,783     96,906 
  Selling and advertising                        43,305     33,186          133,390     85,782 
  General and administrative                     17,087     14,999           52,453     39,637 
                                               --------   --------         --------   -------- 
     Total operating expenses                   102,676     85,623          316,626    222,325 
INCOME FROM OPERATIONS                           12,368     12,379           38,401     32,943 
OTHER INCOME/(EXPENSE):
  Interest income                                   133         73              185        180 
  Interest expense                               (2,065)    (1,725)          (6,545)    (2,679)
  Gain on pension settlement                       -           -                259        556 
                                               --------   --------         --------   -------- 
INCOME BEFORE TAXES                              10,436     10,727           32,300     31,000
PROVISION FOR INCOME TAXES                        4,217      4,345           12,691     12,174 
                                               --------   --------         --------   -------- 
NET INCOME                                        6,219      6,382           19,609     18,826 
                                               --------   --------         --------   -------- 
OTHER COMPREHENSIVE INCOME                          167        423             (602)       215  
                                               --------   --------         --------   --------
COMPREHENSIVE INCOME                           $  6,386   $  6,805         $ 19,007   $ 19,041
                                               ========   ========         ========   ========
PER SHARE AMOUNTS:
Basic Earnings Per Share                       $    .43   $    .46         $   1.36   $   1.37 
                                               ========   ========         ========   ======== 
Diluted Earnings Per Share                     $    .42   $    .45         $   1.32   $   1.35 
                                               ========   ========         ========   ======== 
Dividends                                      $    .20   $    .20         $    .60   $    .60 
                                               ========   ========         ========   ======== 
BASIC WEIGHTED AVERAGE SHARES OUTSTANDING        14,481     13,781           14,402     13,712 
  Plus incremental shares from assumed
  conversion of stock options                       480        300              428        269
                                               --------   --------         --------   -------- 
DILUTED WEIGHTED AVERAGE SHARES OUTSTANDING      14,961     14,081           14,830     13,981 
                                               ========   ========         ========   ======== 
</TABLE>
See Notes to Unaudited Consolidated Financial Statements

<PAGE>


<TABLE>
                     NEW ENGLAND BUSINESS SERVICE, INC.
                CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS
                              (In Thousands)
                                (unaudited)
<CAPTION>
                                                        Nine Months Ended
                                                      Mar. 27      Mar. 28
                                                       1999         1998
                                                    ---------     ---------
<S>                                                 <C>           <C>      
CASH FLOWS FROM OPERATING ACTIVITIES:
Net Income                                          $  19,609     $  18,826   
Adjustments to reconcile net income to cash:
  Depreciation                                          9,897         8,091
  Amortization                                          9,348         3,931
  Deferred income taxes                                    82           (13)
  Gain on pension curtailment                             259           556  
  Other non-cash items                                  3,588         1,456
Changes in assets and liabilities:
  Accounts receivable                                  (4,167)       (1,491)
  Inventories and prepaid expenses                     (1,868)       (3,016)
  Accounts payable                                       (916)       (3,944)
  Accrued expenses                                     (4,650)        1,501
                                                    ---------     ---------
    Net cash provided by operating activities          31,182        25,897
CASH FLOWS FROM INVESTING ACTIVITIES:
Additions to property and equipment                   (13,246)      (10,144)
Purchase of investments                                     -        (1,561)
Proceeds from sale of investments                           -           462
Proceeds from sale of building                            545             -
Proceeds from sale of other assets                        120             - 
Acquisition of business                                  (191)      (82,706)
Other Assets                                              (32)         (386)
                                                    ---------     ---------
    Net cash used in investing activities             (12,804)      (94,335)
                                                                           
CASH FLOWS FROM FINANCING ACTIVITIES:
Payment of debt                                       (58,000)      (19,650)
Proceeds from credit line                              44,500        89,900 
Proceeds from issuing common stock upon stock
  option exercise                                       2,462         2,433 
Purchase of treasury stock                             (1,489)            - 
Dividends paid                                         (8,641)       (8,224)
                                                    ---------     ---------
    Net cash  provided by (used in)financing          (21,168)       64,459
      activities                                                            
EFFECT OF EXCHANGE RATE ON CASH                            (9)          (32)
                                                    ---------     ---------
NET DECREASE IN CASH AND CASH EQUIVALENTS              (2,799)       (4,011) 
CASH AND CASH EQUIVALENTS AT BEGINNING OF YEAR         10,823         7,365 
                                                    ---------     ---------
CASH AND CASH EQUIVALENTS AT END OF PERIOD          $   8,024     $   3,354
                                                    =========     =========
</TABLE>
See Notes to Unaudited Consolidated Financial Statements
<PAGE>


NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

1. Basis of Presentation/Accounting Policies
- --------------------------------------------
  The consolidated financial statements contained in this report are unaudited 
(except for June 27, 1998 amounts) but reflect all adjustments, consisting only 
of normal recurring adjustments, which are, in the opinion of management, 
necessary for a fair statement of the results of the interim periods reflected. 
Certain information and footnote disclosures normally included in financial 
statements prepared in accordance with generally accepted accounting principles 
have been omitted pursuant to applicable rules and regulations of the 
Securities and Exchange Commission.  The consolidated financial statements 
included herein should be read in conjunction with the financial statements and 
notes thereto, and the Independent Auditors' Report in the Company's Annual 
Report on Form 10-K for the fiscal year ended June 27, 1998.  Reference is made 
to the accounting policies of the Company described in the notes to the 
consolidated financial statements in the Company's Annual Report on Form 10-K 
for the fiscal year ended June 27, 1998.  The Company has consistently followed 
those policies in preparing this report.  The results of operations for the 
interim period reported herein are not necessarily indicative of results to be 
expected for the full year.

2.  Acquisitions
- ----------------
  On December 23, 1997, the Company acquired all of the outstanding common 
stock of Rapidforms, Inc. ("Rapidforms").  As part of the purchase accounting 
for the Rapidforms acquisition and included in the allocation of the 
acquisition cost, a liability of $2,910,000 was recorded to cover the 
anticipated costs related to a plan to close redundant Rapidforms' 
manufacturing and warehouse facilities and to reduce manufacturing personnel.  
Approximately $2,610,000 of the liability was allocated for employee 
termination benefits and approximately $300,000 was designated for termination 
of certain contractual obligations.  The liability associated with the 
Rapidforms integration plan remaining as of March 27, 1999 was $862,000.  The 
Company anticipates that the remaining liabilities will be resolved by the 
second quarter of fiscal year 2000.

  On June 3, 1998, the Company acquired all of the outstanding common stock of 
McBee Systems, Inc. and all of the assets of McBee Systems of Canada, Inc. 
(collectively "McBee").  As part of the purchase accounting for the McBee 
acquisition and included in the allocation of the acquisition costs, a 
liability of $2,642,000 was recorded to cover anticipated costs (primarily 
employee termination benefits) related to a plan to close redundant McBee 
manufacturing and warehouse facilities and to reduce manufacturing personnel. 
The liability associated with the McBee integration plan remaining as of March 
27, 1999 was $1,923,000.   

  Should the integration liabilities for McBee and Rapidforms be settled at 
amounts less than their original estimates, the excess will reduce the amount
of recorded goodwill.

<PAGE>


3. Inventories
- --------------
  Inventories are carried at the lower of first-in, first-out cost or market. 
Inventories at March 27, 1999 and June 27, 1998 consisted of:

<TABLE>
<CAPTION>
                                               (unaudited) 
                                                  Mar. 27,       June 27,
                                                   1999           1998
                                               -----------    -----------
  <S>                                          <C>            <C>
  Raw paper                                    $ 1,847,000    $ 1,622,000 
  Business forms, related office products
    and shipping, warehouse and packaging    
    supplies                                    20,465,000     19,348,000
                                                ----------    -----------
  Total                                        $22,312,000    $20,970,000
                                               ===========    ===========
</TABLE>

4. New Accounting Pronouncements
- -------------------------------
  In March 1998, the AICPA issued Statement of Position 98-1 "Accounting for 
the Costs of Computer Software Developed or Obtained for Internal Use."  The 
Company has adopted this Statement in the current fiscal year. In the current 
year-to-date period approximately $1,164,000 in costs which previously would 
have been expensed have been capitalized under the caption "Property and 
equipment, net."  The Company also implemented the disclosure standard SFAS No. 
130 "Reporting Comprehensive Income" in the first quarter of fiscal year 1999.  
The AICPA has also issued Statement of Position 98-5 "Reporting on the Costs of 
Start-Up Activities."  The policies promulgated by this statement had 
previously been followed by the Company and thus its implementation will not 
impact the consolidated financial statements.

  In June 1997, the Financial Accounting Standards Board (FASB) issued SFAS No. 
131 "Disclosures about Segments of an Enterprise and Related Information." In 
February 1998, the FASB issued SFAS No. 132, "Employers' Disclosure about 
Pensions and Other Postretirement Benefits."  In June, 1998, the FASB issued 
SFAS No. 133, "Accounting for Derivative Instruments and Hedging Activities."  
The former two statements are considered to be "disclosure only" standards and 
are not anticipated to have a material impact on the consolidated financial 
statements (these will be implemented in fiscal year 1999).  The latter 
standard does have a direct impact on the consolidated financial statements and 
will be adopted by the Company in fiscal year 2000.  The Company is currently 
evaluating the impact this standard will have on its consolidated financial 
statements.


<PAGE>


Item 2. Management's Discussion and Analysis of Financial Condition
- -------------------------------------------------------------------
        and Results of Operations
- ---------------------------------

Overview
- --------

  New England Business Service, Inc. (the "Company"), a Delaware corporation 
founded in 1952, incorporated in Massachusetts in 1955 and reincorporated in 
Delaware in 1986, designs, produces and distributes business forms, checks, 
envelopes, labels, greeting cards, signs, stationery and related printed 
products and distributes packaging, shipping and warehouse supplies, software, 
work clothing and other business products through mail order, direct sales, 
telesales, dealers and the internet to small businesses throughout the United 
States, Canada, the United Kingdom and France.

  Any sentence followed by an asterisk (*) in this section constitutes a 
forward-looking statement which reflects the Company's current expectations.
There can be no assurance the Company's actual performance will not differ
materially from those projected in such forward-looking statements due to the 
important factors described in the section to this Management's Discussion and 
Analysis of Financial Condition and Results of Operations titled "Forward-
Looking Information and Risk Factors to Future Performance."

Results of Operations
- ---------------------

  Net sales increased $17.0 million or 17.4% to $115.0 million in the third 
quarter of fiscal year 1999 from $98.0 million in last year's third quarter.  
The sales increase was composed of approximately a $17.8 million, or 18.1%, 
increase associated with the acquisition of McBee Systems, Inc. and all of the 
assets of McBee Systems of Canada, Inc. (collectively "McBee") during fiscal 
year 1998, and a slight decline in sales of the Company's other business units. 
McBee was acquired subsequent to the end of last year's first quarter.

  Net sales increased $99.8 million or 39.1% to $355.0 million for the first 
nine months of fiscal year 1999 from $255.3 million in last year's first nine 
months.  The sales increase was composed of approximately a $94.1 million, or 
36.9%, increase associated with the acquisition of Rapidforms and McBee during 
fiscal year 1998, and a $5.7 million, or 2.2%, increase in sales of the 
Company's other business units.  


<PAGE

  For the third quarter of fiscal year 1999, cost of sales decreased to 36.8% 
of sales from 38.2% in last year's comparable period.  This decrease was due to 
an increase in revenue generated by higher margin products associated with the 
recent acquisition of McBee and increased efficiencies in the Company's U.S and 
Canadian operating units primarily selling business forms and related printed 
products. These factors counteracted the impact of $184,000 in costs incurred 
in fiscal year 1999 in conjunction with activities related to integration of 
manufacturing facilities among Rapidforms, McBee and the Company's other plants 
as well as decreasing margins due to product mix shifts away from the Company's 
core printed products at NEBS and Rapidforms.  Cost of sales as a percent of 
sales is anticipated to remain consistent with the third quarter's results for 
the remainder of the fiscal year.*

  For the first nine months of fiscal year 1999, cost of sales decreased to 
36.8% of sales from 38.0% in last year's comparable period.  This decrease was 
due to similar reasons as in the third quarter results enumerated above, as 
well as a non-recurring increase in freight costs in the previous year's first 
quarter as a result of the UPS strike. Costs of $1,066,000 were also incurred 
during the nine months of fiscal year 1999 related to plant integration 
activities among Rapidforms, McBee and the Company's other plants.

  Selling and advertising expense increased to 37.6% of sales in the third 
quarter of fiscal year 1999 from 33.9% of sales in last year's comparable 
quarter. The increase was due primarily to the direct sales force employed by 
McBee which generates a higher selling and advertising expense as a percentage 
of sales than in the Company's other businesses.  The Company also incurred 
$162,000 in costs during the quarter in connection with efforts to harmonize 
product offerings among Rapidforms, McBee and the Company.  In addition, 
amortization expense related to the intangible assets of acquisitions climbed 
from 2.4% of sales in the third quarter of fiscal year 1998 to 2.8% of sales in 
the third quarter of fiscal year 1999 due to the effect of intangible assets 
created in the McBee acquisition.  Selling and advertising expense as a 
percentage of sales is expected to remain consistent with the third quarter for 
the remainder of the fiscal year.*

  Selling and advertising expense increased to 37.6% of sales in the first nine 
months of fiscal year 1999 from 33.6% of sales in last year's comparable 
period. The increase was due to similar reasons as outlined above regarding the 
second quarter results; the addition of McBee with its direct sales force 
impact, $547,000 of costs related to product harmonization and the increase in 
amortization expenses from year to year.

  General and administrative expense decreased to 14.9% of sales in the third 
quarter of fiscal year 1999 from 15.3% in last year's comparable quarter.  The 
decline was principally the result of a lower ratio of general and 
administrative expense to sales associated with the Company's McBee subsidiary.
This mix change offset $215,000 of general and administrative spending related 
primarily to systems integration efforts among Rapidforms, McBee and the 
Company.  Even with the decline above, during the third quarter, the Company 
continued to increase spending levels associated with its program to re-
engineer financial and operational information systems. It should be noted that 
the adoption of AICPA Statement of Position 98-1 reduced amounts charged to 
expense in fiscal 1999 by $413,000 and $1,164,000 for the third quarter and the 
third quarter year-to-date periods respectively.  General and administrative 
expense as a percent of sales is expected to remain consistent with the third 
quarter throughout the remainder of the fiscal year.*

<PAGE

General and administrative expense decreased to 14.8% of sales in the first 
nine months of fiscal year 1999 from 15.5% in last year's comparable nine 
months.  The decline was principally the result of a lower ratio of general and 
administrative expense to sales associated with the Company's recently acquired 
businesses, offset in part by spending for systems integration among 
Rapidforms, McBee and the Company of $582,000.

  Interest expense remained consistent with the prior year's third quarter at 
1.8% of sales in the third quarter of fiscal year 1999. Interest expense was 
1.8% of sales for the first nine months of fiscal year 1999 compared to 1.0% of 
sales in the prior year's comparable period.  This increase in expense was 
attributable to debt incurred to finance the acquisition of Rapidforms in 
December, 1997 and McBee in June of 1998.  

  The provision for income taxes as a percentage of pre-tax income remained 
consistent with the third quarter of fiscal year 1998 at 40.4% compared to 
40.5% last year.  On a year-to-date basis, the overall tax rate has remained 
consistent at 39.3% this year and the prior year.  The mix of income or losses 
from different businesses owned by the Company in any given period, including 
foreign operations, effects the Company's consolidated tax rate.

In March 1998, the AICPA issued Statement of Position 98-1 "Accounting for the 
Costs of Computer Software Developed or Obtained for Internal Use."  The 
Company has adopted this Statement in the current fiscal year. In the current 
year-to-date period approximately $1,164,000 in costs which previously would 
have been expensed have been capitalized under the caption "Property and 
equipment, net."  The Company also implemented the disclosure standard SFAS No. 
130 "Reporting Comprehensive Income" in the first quarter of fiscal year 1999.  
The AICPA has also issued Statement of Position 98-5 "Reporting on the Costs of 
Start-Up Activities."  The policies promulgated by this statement had 
previously been followed by the Company and thus its implementation will not 
impact the financial statements.

  In June 1997, the Financial Accounting Standards Board (FASB) issued SFAS No. 
131 "Disclosures about Segments of an Enterprise and Related Information." In 
February 1998, the FASB issued SFAS No. 132, "Employers' Disclosure about 
Pensions and Other Postretirement Benefits."  In June, 1998, the FASB issued 
SFAS No. 133, "Accounting for Derivative Instruments and Hedging Activities."  
The former two statements are considered to be "disclosure only" standards and 
are not anticipated to have a material impact on the consolidated financial 
statements (these will be implemented in fiscal year 1999).  The latter 
standard does have a direct impact on the consolidated financial statements and 
will be adopted by the Company in fiscal year 2000.  The Company is still 
evaluating the impact of this standard on its consolidated financial 
statements.

<PAGE

YEAR 2000
- ---------
 
  During fiscal year 1996, the Company established a five year plan to upgrade 
the majority of its critical operational information systems. This information 
systems reengineering plan was developed to enhance system performance and to 
address Year 2000 issues. The Company has experienced delays in certain facets 
of the reengineering effort, and as a result has modified its Year 2000 plan to 
focus on system remediation rather than system replacement. The majority of the 
Company's operational information systems have been inventoried and assessed 
for Year 2000 compliance, and approximately 45% of the Company's mission 
critical systems have been remediated as of March 27, 1999. The Company 
believes, based on available information, that it will be able to complete the 
remediation of all critical operating systems by June 1999, which is expected 
to leave an appropriate amount of time prior to the advent of the Year 2000 to 
perform detailed system testing and compliance verification.*
 
  In addition, the Company is communicating with key suppliers, vendors and
business partners in order to assess their ability to maintain normal
operations in the Year 2000. Such key suppliers include, but are not limited
to, MCI WorldCom, R.R. Donnelley and Sons, Appleton Papers, and United Parcel 
Service of America, Inc. To the extent that the Company is not satisfied with 
the status of a vendor's Year 2000 compliance or remediation plans, the Company 
expects to develop and implement appropriate contingency plans.* Such 
contingency plans will include the development of alternative sources for the 
product or service provided by the non-compliant vendor. The Company is 
currently not aware of any major Year 2000 compliance problems with any of its 
key suppliers.  In addition, the Company will monitor the Year 2000 activities 
of U.S., Canadian and U.K. postal services and pertinent local and regional 
utilities. However, due to the lack of alternative sources for such services 
the Company can make no assurances that Year 2000 related disruptions in 
postal, electrical or similar services would not have a material adverse effect 
on the Company's financial performance or long-term prospects.  
 
  The Company has also inventoried and assessed the majority of the systems
associated with the functioning of its plant, property and equipment. The
date-related issues associated with the proper functioning of such assets are 
insignificant and are not expected to represent a material risk to the
Company.* Further, the Company has approximately 1.9 million active
customers, and the failure of any one customer due to a Year 2000 issue would 
not have a material adverse impact on the Company's financial performance or 
long-term prospects.*

  The Company's cash outlays for capital improvements and period expenses
associated with the information systems reengineering project and for Year
2000 compliance were projected to cumulatively total $21 million during fiscal 
years 1997 through 2000, of which over one-half has been spent as of March 27, 
1999. Due to the modification of the Company's plans to focus on remediation 
rather than replacement, $7 million has been allocated in the Company plans for 
remediation in fiscal year 1999 and another $2-3 million is likely to be 
allocated in fiscal year 2000.*  While the Year 2000 issue involves additional 
costs to the Company, the Company believes, based on available information, 
that it will be able to manage the Year 2000 transition of its internal systems 
without having any material adverse effect on its business operations or 
financial prospects.*
 
<PAGE

  For a further discussion of the risks and uncertainties associated with the 
Year 2000 issue and the Company's reliance on individual third-party vendors to 
provide raw materials and services critical to the Company's operation, see 
"Forward Looking Information and Risk Factors to Future Performance" included 
in this Management's Discussion and Analysis of Financial Condition and Results 
of Operations.

Liquidity and Capital Resources
- -------------------------------

  Cash provided by operating activities for the nine months ended March 27, 
1999 was $ 31.2 million and represented an increase of $5.3 million from the 
$25.9 million provided in the comparable period last year.  The increase in 
operating cash flow was the result of an increase in net income and non-cash 
depreciation and amortization charges between the comparable periods, offset by 
increased investment in working capital.   

  Working capital at March 27, 1999 amounted to $56.7 million, including $8.0 
million of cash and short term investments.  At June 27, 1998,  working capital 
amounted to $50.4 million, including cash and short term investments of $10.8 
million.  The $6.3 million increase in working capital during the year is 
principally due to lower current tax liabilities and lower accrued incentives 
at March 27, 1999.  Of the $8.0 million cash balance at March 27, 1999, an 
additional $3.0 million of debt under the Company's revolving line of credit 
was paid down on the first working day of the subsequent quarter.  During the 
quarter and the first nine months of fiscal year 1999, $1,342,000 was spent to 
repurchase 47,700 shares of the Company's common stock.

  Capital expenditures for the nine months ended March 27, 1999 were $13.2 
million versus the $10.1 million expended during last year's comparable period. 
Capital expenditures in the first three quarters of fiscal year 1999 and fiscal 
year 1998 included significant expenditures for information systems 
infrastructure, including an upgrade to the Company's mainframe computer in 
1998.  In addition the Company constructed a $1.7 million addition to their 
facility in Midland, Ontario in the first quarter of fiscal year 1999.  
Significant upgrades to workspaces and furniture in the Groton, Massachusetts 
facility also took place during the first quarter of fiscal year 1999 in order 
to accommodate more employees at that location.  The Company anticipates that 
total capital outlays will approximate $17.0 million in fiscal year 1999, an 
increase of $3.7 million, or 28%, over the $13.3 million expended during fiscal 
year 1998.*

  In addition to its present cash and short-term investment balances, the 
Company has consistently generated sufficient cash internally to fund its needs 
for working capital, dividends and capital expenditures.  In anticipation of 
the acquisitions in 1998, the Company amended on several occasions the terms of 
its committed, unsecured, revolving line of credit agreement so that the total 
committed line currently stands at $165 million.  At March 27, 1999, the 
Company had $127.5 million of outstanding debt under this credit facility.  The 
credit agreement contains various restrictive covenants which, among other 
things, require the Company to maintain certain minimum levels of consolidated 
net worth and specific consolidated debt and fixed charge ratios.  The Company 
is currently in compliance with these covenants.

<PAGE


  In order to effectively fix the interest rate on a portion of the debt 
outstanding under the revolving line of credit, the Company has entered into 
interest rate swap agreements with several of the banks party to the credit 
agreement.  These swap agreements contain notional principal amounts and other 
terms determined with respect to the Company's forecasts of future cash flows 
and borrowing requirements.  At March 27, 1999, the notional principal amount 
outstanding of the interest rate swap agreements totaled $90 million.

  In order to minimize the Company's exposure to foreign currency fluctuations 
with respect to intercompany loans to foreign subsidiaries and affiliates, the 
Company has entered into short-term forward exchange rate contracts with a 
major commercial bank in currency amounts directly corresponding to the short-
term intercompany loan amounts.  At March 27, 1999, the Company had outstanding 
forward exchange rate contracts for $ 2.0 million worth of Pound Sterling and 
$92,100 worth of French Francs.

  The Company anticipates that its current cash on hand, cash flow from 
operations and additional availability under the line of credit will be 
sufficient to meet the Company's liquidity requirements for its operations and 
capital expenditures during fiscal year 1999.*  However, the Company may pursue 
additional acquisitions from time to time which would likely be funded through 
the use of available cash, the issuance of stock, the obtaining of additional 
credit, or any combination thereof.*


<PAGE>

Forward-Looking Information and Risk Factors to Future Performance 
- ------------------------------------------------------------------
  From time to time, the Company or its representatives have made or may make
forward-looking statements that reflect the Company's current expectations,
orally or in writing, in this Management's Discussion and Analysis of
Financial Condition and Results of Operations, elsewhere in this Quarterly 
Report on Form 10-Q, in other reports filed under the Securities Act of 1934, 
as amended, in press releases or in statements made with the approval of an
authorized executive officer. The words or phrases "is expected," "will
continue," "anticipates," "estimates," or similar expressions in any of these
communications are intended to identify "forward-looking statements" within
the meaning of Section 21E of the Securities Exchange Act of 1934 and Section
27A of the Securities Act of 1933, as enacted by the Private Securities
Litigation Reform Act of 1995.
 
  There can be no assurance the Company's actual performance will not differ
materially from that projected in such forward-looking statements due to
important factors including but not limited to those described below. These
factors include increasing competition, economic cycles, technological change,
paper and postal costs, customer preferences, response rates, prospect lists,
governmental regulations, inherent risks in acquisitions, disruptions to the
Company's operating systems, Year 2000 risks to computer systems and reliance
on vendors, all of which are described in further detail below.

 Increasing Competition; Pressure on Price and Margins
 
  The Company operates in a highly competitive marketplace, in which it
competes with a variety of mail order marketers, retailers, dealers,
distributors and local printers in the marketing of business forms, checks,
stationery and business supplies to small businesses. Over the course of the
past decade, providers of business forms, checks, and stationery have
experienced growth in excess manufacturing capacity. In addition, the Company
has faced increasing competition from low-price, high-volume office supply
chain stores. Improvements in the cost and quality of printing technology have
increasingly allowed dealers, distributors and local printers to gain access
to products of complex design and functionality at competitive prices. The
Company currently anticipates that these trends will continue. No assurance
can be given that competition will not have an adverse effect on the Company's
business. In addition, if any of the Company's competitors were to seek to
gain or retain market share by reducing prices or increasing promotional
discounting, the Company could be compelled to reduce its prices or match the
discounts and thereby reduce its gross margin and profitability.
 
 Economic Cycles; Variability of Performance.
 
  The Company's standardized forms and check business accounts for a majority
of its sales and profitability. The forms and check industry is highly
competitive and generally characterized by mature products designed within
well-established industry standards. The Company relies, in part, on net small
business formations for growth in demand for its standardized form and check
products. As a result, the Company's growth rate is closely correlated to the
strength of its target small business market. The Company's revenue trends and
operating profitability have been materially adversely affected by recession-
related contractions in the small business economy in the past. The Company
will continue to experience quarterly and annual variations in net sales and
net income as a result of changes in the levels of small business formations
and failures or from other economic events having an impact on small
businesses generally.
<PAGE> 
 Technological Change; Product Obsolescence and Risks to Competitive
Advantage.
 
  The Company's standardized business forms and related products are designed
to provide small businesses with the financial and business records required
to manage a business. Steady technological improvements have provided small
businesses in several market segments with alternative means to enact and
record business transactions. PC-based, point-of-sale, electronic form and
electronic transaction systems have been designed to automate several of the
functions performed by the Company's products. The price and performance
characteristics of personal laser and ink-jet printing equipment have improved
markedly in the recent past, thereby allowing small businesses a cost-
competitive means to print low-quality versions of Company forms on plain
paper. In addition, the Internet has the potential to eliminate the Company's
advantage of scale in direct marketing by providing all competitors with equal
access to customers who purchase products over the Internet. In response, the
Company has focused resources on the acquisition, development and procurement
of new products less susceptible to technological obsolescence and has
aggressively moved to develop a comprehensive electronic catalog of products
to be utilized over the Internet. It should be noted that the Company's small 
business customers have to-date proven to be relatively slow adopters of new 
technology which has minimized the adverse impact of these technological 
trends. However, the Company can give no assurance that continued technological 
change will not have a material adverse impact on the long-term prospects for 
the Company's business.
 
 Paper Costs and Postal Rates; Risks to Margins.
 
  The cost of paper used to produce the Company's products, catalogs and
advertising materials constitutes, directly or indirectly, approximately 30% of 
consolidated revenues. In addition, the Company is reliant on the U.S. Postal 
Service for delivery of most of the Company's promotional materials.  Coated 
paper costs for promotional materials have increased steadily over the past few 
years until recently. In addition, certain segments of the paper market have 
demonstrated considerable price volatility in that same time period. Postal 
rates for third class mail have also increased sporadically and at times 
significantly in the past decade.  The Company has been able to counteract the 
impact of postal and paper cost increases with cost reduction programs and 
selected product price increases. Due to increased competition in the small 
business forms, checks, stationery and supplies marketplace, no assurance can 
be given that the Company will be able to increase product pricing to 
compensate for future paper or postal cost increases. The inability to raise 
prices in response to paper or postal cost increases could reduce the Company's 
operating profitability and net income.


<PAGE

 Customer Preferences; Investment Requirements & Sales Risk.
 
  The Company's core business is the direct marketing, manufacturing and
distribution of standardized forms, checks, and related products to small
businesses. Newly-formed small business owners are increasingly demanding
custom and color-coordinated products to create an image in addition to
enabling the management of business transactions. The relative prices charged
by local printers, contract printers and dealers for providing these custom
and full-color printed products have been declining due to technological
advances in composition systems and printing equipment. As a direct result,
the cost advantage inherent to the Company's standardized forms and related
printed products has declined. The Company is responding with focused
investment in the infrastructure required to sell, compose, print and
distribute custom and full-color products. This effort includes installation
of an integrated and flexible information system architecture and the
reengineering of many of the Company's basic business functions. In addition,
the Company expects to continue to invest in its direct sales, dealer and
Internet-based channels that more readily support the interactive marketing
required to sell custom and full-color products. However, the Company can give
no assurance that the rate of decline in demand for standardized forms and
related printed products will not accelerate, that the electronic commerce
investments will prove successful, or that the information systems
reengineering effort will not result in operating inefficiencies or unplanned
expense. If any of such potential risks materialize, the Company's future net
sales and net income could be materially adversely affected.
 
 Response Rates and Customer Retention; Sales Risk.
 
  Customer and prospect response rates to the Company's catalogs and
promotional materials have remained relatively stable over time. Continued
stability in prospect response and customer retention is primarily dependent
on the continued relevancy of the range of the Company's products to the small
business marketplace. New product introductions, to date, have generally
offset declines in response rates and retention attributable to product
obsolescence. However, the Company can make no assurances that its new product
introductions will continue to offset the rate of obsolescence of its
standardized forms products in the future. An increase in the rate of product
obsolescence or a decline in new product introductions could negatively impact
response rates and customer retention which, in turn, would have a materially
adverse impact on the Company's long-term financial performance.
 
 Prospect Lists; Sales Risk.
 
  The Company's direct mail business has been characterized by a consistent
level of average annual sales per customer. As such, net sales growth is
dependent, in part, on an increase in customers served by the Company. Growth
in the total number of direct mail customers served by the Company depends
upon continued access to high-quality lists of newly-formed small businesses.
In the past, the Company's ability to compile proprietary prospect lists was a
distinct competitive advantage. However, the external list compilation
industry has grown more sophisticated and currently markets comprehensive
lists of newly-formed businesses to the Company and its competitors. At
present, the Company relies on the speed of its delivery of promotional
materials to prospective customers to gain advantage over competitors.
However, the Company can make no assurances that its promotional material
delivery advantage will be maintained over time. A deterioration in the
Company's delivery advantage could have a materially adverse impact on the
Company's business and financial performance.
<PAGE>
 Governmental Regulations; Sales Risk.
 
  Future governmental legislation or regulation including, but not limited to,
the following potential regulatory actions have the potential to have a
material adverse impact on the Company's business prospects: 1) enactment
of privacy laws could constrain the Company's ability to mail promotional
materials or to telemarket to small businesses; 2) modification to U.S. Postal
Service regulations with the effect of increasing postal rates or reducing
postal delivery efficiency could have an adverse impact on the Company's
marketing efforts; and 3) institution of a "general sales tax", "value added
tax" or similar national tax could reduce demand for the Company's products.
Although the Company has no current knowledge or belief that such adverse
regulation, of a material nature, or similar governmental regulation is
pending or imminent, it can make no assurance that adverse governmental
regulation will not have a material adverse impact on the Company's business
in the future.
 
 Acquisitions; Inherent Risk.
 
  From time to time the Company has acquired, or may acquire in the future, a
majority ownership position in a company or substantially all of the assets
related to a specific line of business. Such acquisitions are undertaken to
enhance the Company's competitive position in the marketplace or to gain
access to new markets, products, competencies or technologies. The Company has
performed in the past and will perform in the future a business, financial and
legal due diligence review in advance of an acquisition to corroborate the
assumptions critical to projected future performance of an acquired entity and
to identify the risks inherent to such projections. However, the Company can
make no assurances that its due diligence review will identify all potential
risks associated with the purchase, integration or operation of any acquired
enterprise. If any of such potential risks materialize, the Company's future
net sales and net income could be materially adversely affected.
 
 Operating Systems; Disasters and Disruptions.
 
  The Company has become increasingly dependent upon its manufacturing,
administrative and computer processing infrastructure and operations to
process its high volume of small dollar value orders on an efficient, cost
competitive and profitable basis. The Company has implemented commercially
reasonable safeguards to reduce the likelihood of property loss or service
disruptions and has secured property and business interruption insurance to
minimize the adverse financial consequences arising from a select group of
risks. However, the Company can make no assurances that its infrastructure and
operations are not susceptible to loss or disruption, whether caused by (i)
intentional or unintentional acts of Company personnel or third party service
providers, or (ii) natural disasters including, but not limited to,
earthquakes, fire or severe storms. In addition, the Company can make no
assurance that its insurance coverage will adequately respond to all potential
causes of property loss or service disruption. In the event that any such acts
or disasters lead to property loss or operating system disruption for which
property and business interruption insurance coverage is unavailable or
insufficient, the Company's financial performance and long-term prospects
could be materially adversely affected.


<PAGE

 Computer Systems; Year 2000 Impact
 
  The Company and its vendors have become increasingly reliant on computer
systems to process transactions and to provide relevant business information.
The majority of computer systems designed prior to the mid-1990s are
susceptible to a well-publicized problem associated with an inability to
process date-related information beyond the Year 2000. Without proactive
modifications to routines and programs, many systems of the Company and its
vendors could be rendered useless as early as June of 1999. The Company has
created a comprehensive plan to address the Year 2000 issue with respect to
both internal systems and to systems employed by critical vendors. However,
the Company can make no assurance that all Year 2000 risks to Company and
critical vendor systems can be identified and successfully negated through
modification of existing programs or other means prior to June of 1999. In the
event that any Year 2000 program deficiencies remain undetected, or in the
event that any programming modifications do not adequately address the Year
2000 issues, the Company or its vendors could experience critical operating
system failures. Any such operating system failures could have a material
adverse impact on the Company's financial performance and long-term prospects.
 
 Raw Materials and Services; Reliance on Certain Vendors
 
  The Company has become increasingly reliant on certain individual third-
party vendors to provide raw materials and services critical to the Company's
operations in order to gain the advantage of volume-related favorable pricing 
and, in some instances, favorable contract terms. Such critical vendors and the 
nature of the products or services provided include, but are not limited to, 
governmental postal services for the delivery of marketing materials and in 
some countries, customer packages, MCI WorldCom for the provision of toll-free 
telephone services, R.R. Donnelley and Sons, Inc. for printing and processing 
of marketing materials, Appleton Papers, Inc. for carbonless paper, and United 
Parcel Service of America, Inc. for product delivery services. In the past, the 
Company has been adversely affected by disruption in the services provided or 
lack of availability of the products produced by its critical vendors resulting 
from a variety of factors including labor actions, inclement weather, 
disasters, systems failures and market conditions. The Company can make no 
assurance that its critical vendors will remain capable of providing the level 
of service or quantity of product required to support the Company's business, 
nor that the Company could immediately identify alternative sources for 
provision of the product or service on a similar cost basis. Any such service 
disruption or product shortage could have a material adverse impact on the 
Company's operating performance and net income.
 
 Other Risks; Variability of Performance
 
  The Company has experienced in the past and will experience in the future 
quarterly and annual variations in net sales and net income as a result of many 
factors, including, but not limited to, the timing of catalog mailings, catalog 
response rates, product mix, margins on new product introductions, the timing 
and levels of selling, general and administrative expenses, cost reduction 
programs, timing of holidays and inclement weather. The Company's planned 
operating expenses are based on sales forecasts. If net sales performance falls 
below expectations in any given quarter or year, the Company's operating 
results could be materially adversely affected.

<PAGE>

Item 3. Quantitative and Qualitative Disclosures About Market Risk
- ------------------------------------------------------------------
    The Company is exposed to a number of market risks, primarily the effects 
of changes in foreign currency exchange rates and interest rates. Investments 
in and loans and advances to foreign subsidiaries and branches, and their
resultant operations, denominated in foreign currencies, create exposures to
changes in exchange rates. The Company's utilization of its revolving line of
credit creates an exposure to changes in interest rates. The effect of changes
in exchange rates and interest rates on the Company's earnings generally has
been small relative to other factors that also affect earnings, such as
business unit sales and operating margins. For more information on these
market risks and financial exposures, see Note 1 and Note 5 of the Notes to
Consolidated Financial Statements included in the Annual Report on Form 10-K 
for the year ended June 27, 1998.  The Company does not hold or issue financial 
instruments for trading, profit or speculative purposes.
 
  In order to minimize the Company's exposure to foreign currency fluctuations
with respect to the short-term intercompany loans created to fund the
operating cash requirements of the Company's European operations (see Note 2
in the Notes to Consolidated Financial Statements included in the Annual Report 
on Form 10-K for the year ended June 27, 1998), the Company has entered into 
forward exchange rate contracts for the amount of the loans and associated 
interest. The currencies hedged are the British pound and the French franc. 
While there are no specified repayment dates for the loans, the forward 
exchange rate contracts are of limited duration and are replaced periodically 
as they mature.
 
  In order to effectively convert the interest rate of a portion of the
Company's debt from a Eurodollar based floating rate to a fixed rate, the
company has entered into interest rate swap agreements with major
commercial banks. Although the Company is exposed to credit and market risk in
the event of future nonperformance by any of the banks, management has no
reason to believe that such an event will occur.
 
  Upon reviewing its derivatives and other foreign currency and interest rate
instruments, based on historical foreign currency rate movements and the fair
value of market-rate sensitive instruments at year-end, the Company does not
believe that near term changes in foreign currency or interest rates will have
a material impact on its future earnings, fair values or cash flows.

<PAGE

PART II - OTHER INFORMATION
- ---------------------------

Item 1.  LEGAL PROCEEDINGS
- --------------------------
    To the Company's knowledge, no material legal proceedings are pending on 
the date hereof to which the Company is a party or to which any property of the 
Company is subject.

Item 2.  CHANGES IN SECURITIES AND USE OF PROCEEDS
- --------------------------------------------------
    Not applicable

Item 3.  DEFAULTS UPON SENIOR SECURITIES
- ----------------------------------------
    Not applicable.

Item 4.  SUBMISSION OF MATTERS TO A VOTE OF SECURITY HOLDERS
- ------------------------------------------------------------
    Not applicable.


Item 5.  OTHER INFORMATION
- --------------------------
    Not applicable.


Item 6.  EXHIBITS AND REPORTS ON FORM 8-K
- -----------------------------------------
    a. Exhibits
	
       Exhibit No.  Description
       ----------   -----------

         10(a)*     Change in Control agreement dated February 23, 1999 between
                    the Company and Joel S. Hughes.

         10(b)      Third Amendment to Amended and Restated Revolving Credit 
                    Agreement dated as of March 24, 1999, by and among New 
                    England Business Service, Inc., BankBoston, N.A. and Fleet 
                    National Bank (together with certain other financial 
                    institutions, the "Banks"), BankBoston, N.A., as agent for 
                    the Banks, and Fleet National Bank, as documentation agent 
                    for the Banks.

         11         Statement re: computation of per share earnings.

         27         Financial Data Schedule

*  Identifies a management contract or other compensatory plan or arrangement 
in which an executive officer or director of the Company participates.

    b. Reports on Form 8-K.
    
       On March 17, 1999, on Form 8-K, the Company announced that it expected 
revenue and earnings for the third fiscal quarter ending March 27, 1999 to be 
below current analysts' estimates.

<PAGE>


  Pursuant to the requirements of the Securities Exchange Act of 1934, the 
registrant has duly caused this report to be signed on its behalf by the 
undersigned hereunto duly authorized.


                                            NEW ENGLAND BUSINESS SERVICE, INC.
                                            ----------------------------------
                                                      (Registrant)

May 11, 1999                                /s/Daniel M. Junius 
- -----------------                           --------------------
Date                                        Daniel M. Junius
                                            Senior Vice President-Chief  
                                            Financial Officer
                                            (Principal Financial and
                                            Accounting Officer)


<PAGE>


<TABLE>
                                              Exhibit 11
                                              ----------

                                  New England Business Service, Inc.
                            Statement Re Computation of Per Share Earnings
                                (In Thousands Except Per Share Data)
                                           (unaudited)
 <CAPTION>
                                               Nine Months Ended      
                                              Mar. 27,    Mar. 28    
                                                1999       1998      
                                              --------   --------     

<S>                                           <C>        <C>          
Net Income                                 (a) $19,609    $18,826     



BASIC WEIGHTED AVERAGE SHARES OUTSTANDING  (b)  14,402     13,712     
  Plus incremental shares from assumed
  conversion of stock options                      428        269     
                                              --------   --------     
DILUTED WEIGHTED AVERAGE SHARES OUTSTANDING(c)  14,830     13,981     
                                              ========   ========     
PER SHARE AMOUNTS:
Basic Earnings Per Share             (a)/(b)  $   1.36   $   1.37     
                                              ========   ========     
Diluted Earnings Per Share           (a)/(c)  $   1.32   $   1.35     
                                              ========   ========     

</TABLE>





<TABLE> <S> <C>



<ARTICLE> 5

<LEGEND>
THE SCHEDULE CONTAINS SUMMARY FINANCIAL INFORMATION EXTRACTED FROM THE 
CONSOLIDATED BALANCE SHEET OF NEW ENGLAND BUSINESS SERVICE, INC. AND ITS 
SUBSIDIARIES AS OF MARCH 27, 1999 AND THE RELATED STATEMENTS OF CONSOLIDATED 
INCOME AND CASH FLOWS AND IS QUALIFIED IN ITS ENTIRETY BY REFERENCE TO SUCH 
FINANCIAL STATEMENTS.
</LEGEND>

<MULTIPLIER> 1,000

       
<S>                             <C>                      
<PERIOD-TYPE>                   9-MOS                    
<FISCAL-YEAR-END>                          JUN-26-1999
<PERIOD-START>                             JUN-28-1998
<PERIOD-END>                               MAR-27-1999
<CASH>                                           8,024
<SECURITIES>                                         0
<RECEIVABLES>                                   56,767
<ALLOWANCES>                                     4,815
<INVENTORY>                                     22,312
<CURRENT-ASSETS>                               100,646
<PP&E>                                         142,845
<DEPRECIATION>                                  88,339
<TOTAL-ASSETS>                                 301,686
<CURRENT-LIABILITIES>                           43,810
<BONDS>                                              0
                                0
                                          0
<COMMON>                                        15,321
<OTHER-SE>                                     113,911
<TOTAL-LIABILITY-AND-EQUITY>                   301,686
<SALES>                                        355,027
<TOTAL-REVENUES>                               355,027
<CGS>                                          130,783
<TOTAL-COSTS>                                  130,783
<OTHER-EXPENSES>                                     0
<LOSS-PROVISION>                                 3,038
<INTEREST-EXPENSE>                               6,545
<INCOME-PRETAX>                                 32,300
<INCOME-TAX>                                    12,691
<INCOME-CONTINUING>                             19,609
<DISCONTINUED>                                       0
<EXTRAORDINARY>                                      0
<CHANGES>                                            0
<NET-INCOME>                                    19,609
<EPS-PRIMARY>                                     1.36
<EPS-DILUTED>                                     1.32
        




</TABLE>

February 22, 1999
Mr. Joel S. Hughes 
24 Hillington Drive 
North Easton, MA 02356

Dear Joel:

     New England Business Service, Inc., a Delaware corporation (the 
"Company"), considers the establishment and maintenance of a sound 
and vital management to be essential to protecting and enhancing the 
best interests of the Company and its shareholders.  In this 
connection, the Company recognizes that, as is the case with many 
publicly held corporations, the possibility of a change in control 
may arise and that such possibility, and the uncertainty and 
questions which it may raise among management, may result in the 
departure or distraction of management personnel to the detriment of 
the Company and its shareholders.  Accordingly, the Board of 
Directors of the Company (the "Board") has determined that 
appropriate steps should be taken to reinforce and encourage the 
continued attention and dedication of members of the Company's 
management to their assigned duties without distraction in 
circumstances arising from the possibility of a change in control of 
the Company.  In particular, the Board believes it important, should 
the Company or its shareholders receive a proposal for transfer of 
control of the Company, that you be able to assess and advise the 
Board whether such proposal would be in the best interests of the 
Company and its shareholders and to take such other action regarding 
such proposal as the Board might determine to be appropriate, without 
being influenced by the uncertainties of your own situation.

     In order to induce you to remain in the employ of the
Company, this letter agreement, which has been approved by the Board, 
sets forth the severance benefits which the Company agrees will be 
provided to you in the event your employment with the Company is 
terminated subsequent to a "change in control" of the Company under 
the circumstances described below.

1.  Agreement to Provide Services; Right to Terminate.

     i)  Except as otherwise provided in paragraph (ii) below, the 
Company or you may terminate your employment at any time, subject to 
the Company's providing the benefits hereinafter specified in 
accordance with the terms hereof.

<PAGE>                              1

     (ii)  In the event a tender offer or exchange offer is
made by a Person (as hereinafter defined) for more than 25% of the
combined voting power of the Company's outstanding securities
ordinarily having the right to vote at elections of directors 
("Outstanding Company Voting Securities"), including shares of common 
stock ($1.00 par value) of the Company (the "Stock"), you agree that 
you will not leave the employ of the Company (other than as a result 
of Disability or upon Retirement, as such terms are hereinafter 
defined) and will render the services contemplated in the recitals to 
this Agreement until such tender offer or exchange offer has been
abandoned or terminated or a change in control of the Company, as 
defined in Section 3 hereof, has occurred.  For purposes of this 
Agreement, the term "Person" shall mean and include any individual, 
corporation, partnership, group, association or other "person", as 
such term is defined in Section 3(a)(9) and as used in Section 14(d) 
of the Securities Exchange Act of 1934 (the "Exchange Act"), other 
than the Company, a wholly owned subsidiary of the Company or any 
employee benefit plan(s) sponsored by the Company or a subsidiary of 
the Company.

2.  Term of Agreement.  This Agreement shall commence on
the date hereof and shall continue in effect until July 1, 2001; 
provided, however, that this Agreement shall continue in effect for a 
period of twenty-four (24) months after a change in control of the 
Company, as defined in Section 3 hereof, if such change in control 
shall have occurred during the term of this Agreement. 
Notwithstanding anything in this Section 2 to the contrary, this 
Agreement shall terminate if you or the Company terminate your 
employment prior to a change in control of the Company as provided in 
Section 1 (i) above.

3.  Change in Control.  For the purpose of this Agreement a "Change 
in Control" shall mean:

     (a)  The acquisition by any Person of beneficial ownership 
(within the meaning of Rule 13d-3 promulgated under the Exchange Act) 
of 35% or more of either (i) the then outstanding shares of the Stock 
or (ii) the combined voting power of the Outstanding Company Voting 
Securities; provided, however, that the following acquisitions shall 
not constitute a Change of Control: (A) any acquisition directly from 
the Company (excluding an acquisition by virtue of the exercise of a 
conversion privilege); (B) any acquisition by the Company or by any 
corporation controlled by the Company; (C) any acquisition by any 
employee benefit plan (or related trust) sponsored or maintained by 
the Company or any corporation controlled by the Company; or (D) any 
acquisition by any corporation pursuant to a consolidation or merger, 
if, following such consolidation or merger, the conditions describe 
in clauses (i), (ii) and (iii) of subsection (c) of this paragraph 
are satisfied; or

     (b)  Individuals who, as of the date hereof, constitute the 
Board (the "Incumbent Board") ceasing for any reason to constitute at 
least a majority of the Board; provided, however, that any individual 
becoming a director (other than a director designated by a Person who 
has entered into an agreement within the Company to effect a 
transaction described in clauses (a) or (c) of this Section) 
subsequent to the date hereof whose election, or nomination for 
election by the Company's shareholders, was approved by a vote or 
resolution of at least a majority of the directors then comprising 
the Incumbent Board shall be considered as though such individual 
were a member of the Incumbent Board, but excluding, for this 
purpose, any such individual whose initial assumption of office 
occurs
<PAGE>                           2

as a result of either an actual or threatened election contest (as 
such terms are used in Rule 14a-11 of Regulation 14A promulgated 
under the Exchange Act) or other actual or threatened solicitation of 
proxies or consents by or on behalf of a Person other than the Board; 
or

     (c)  Adoption by the Board of a resolution approving an 
agreement of  consolidation of the Company with or merger of the 
Company into another corporation or business entity in each case, 
unless, following such consolidation or merger, (i) more than 60% of, 
respectively, the then outstanding shares of common stock of the 
corporation resulting from such consolidation or merger and/or the 
combined voting power of the then outstanding voting securities of
such corporation or business entity entitled to vote generally in the 
election of directors (or other persons having the general power to 
direct the affairs of such entity) is then beneficially owned, 
directly or indirectly, by all or substantially all of the 
individuals and entities who were the beneficial owners, 
respectively, of the Stock and Outstanding Company Voting Securities 
immediately prior to such consolidation or merger in substantially 
the same proportions as their ownership, immediately prior to such 
consolidation or merger, of the Stock and Outstanding Company Voting 
Securities, as the case may be, (ii) no Person (excluding the 
Company, any employee benefit plan (or related trust) of the Company 
or such corporation or other business entity resulting from such 
consolidation or merger and any Person beneficially owning, 
immediately prior to such consolidation or merger, directly or 
indirectly, 35% or more of the Stock or Outstanding Company Voting 
Securities, as the case may be) beneficially owns, directly or 
indirectly, 35% or more of, respectively, the then outstanding shares 
of common stock of the corporation resulting from such consolidation 
or merger and/or the combined voting power of the then outstanding 
voting securities of such corporation or business entity entitled to 
vote generally in the election of its directors (or other persons 
having the general power to direct the affairs of such entity) and 
(iii) at least a majority of the members of the board of directors 
(or other group of persons having the general power to direct the 
affairs of the corporation or other business entity) resulting from 
such consolidation or merger were members of the Incumbent Board at 
the time of the execution of the initial agreement providing for such 
consolidation or merger; provided, that any right to receive 
compensation pursuant to Section 5 below which shall vest by reason 
of the action of the Board pursuant to this subsection (c) shall be 
divested upon (A) the rejection of such agreement of consolidation or 
merger by the stockholders of the Company or (B) its abandonment by 
either party thereto in accordance with its terms; or

     (d)  Adoption by the requisite majority of the whole Board, or 
by the holders of such majority of stock of the Company as is 
required by law or by the Certificate of Incorporation or By-Laws of 
the Company as then in effect, of a resolution or consent authorizing 
(i) the dissolution of the Company or (ii) the sale or other 
disposition of all or substantially all of the assets of the Company, 
other than to a corporation or other business entity with respect to 
which, following the such sale or other disposition, (A) more than 
60% of, respectively, the then outstanding shares of common stock of 
such corporation and/or the combined voting power of the outstanding 
voting securities of such corporation or other entity to vote 
generally in the election of its directors (or other persons having 
the general power to direct its affairs) is then beneficially owned, 
directly or indirectly, by all or substantially all of the 
individuals and entities who were the beneficial owners, 
respectively, of the Stock and Outstanding Company Voting Securities 
immediately prior to such sale or other disposition in substantially 
the same proportion as their ownership, 

<PAGE>                            3

immediately prior to such sale or other disposition, of the Stock 
and/or Outstanding Company Voting Securities, as the case may be, (B) 
no Person (excluding the Company and any employee benefit plan (or 
related trust) of the Company or such corporation or other business 
entity and any Person beneficially owning, immediately prior to such 
sale or other disposition, directly or indirectly, 35% or more of the 
Stock and/or Outstanding Company Voting Securities, as the case may 
be) beneficially owns, directly or indirectly, 35% or more of, 
respectively, the then outstanding shares of common stock of such 
corporation and/or the combined voting power of the then outstanding 
voting securities of such corporation or other business entity 
entitled to vote generally in the election of directors (or other 
persons having the general power to direct its affairs), and (C) at 
least a majority of the members of the board of directors or group of 
persons having the general power to direct the affairs of such 
corporation or other entity were members of the Incumbent Board at 
the time of the execution of the initial agreement of action of the 
Board providing for such sale or other disposition of assets of the 
Company; provided, that any right to receive compensation pursuant to 
Section 5 below which shall vest by reason of the action of the Board 
or the stockholders pursuant to this subsection shall be divested 
upon the abandonment by the Company of such dissolution, or such sale 
of or other disposition of assets, as the case may be.

Notwithstanding anything in the foregoing to the contrary, no change 
in control shall be deemed to have occurred for purposes of this 
Agreement by virtue of any transaction which results in you, or a 
group of Persons which includes you, acquiring, directly or 
indirectly, 35% or more of the combined voting power of the Company's 
Outstanding Voting Securities.

4.  Termination Following Change in Control.  If any of the events 
described in Section 3 hereof constituting a change in control of the 
Company shall have occurred, you shall be entitled to the benefits 
provided in section 5 hereof upon the termination of your employment 
with the Company within twenty-four (24) months after such event, 
unless such termination is (a) because of your death, (b) by the 
Company for Cause, Disability or Retirement or (c) by you other than 
for Good Reason (as all such capitalized terms are hereinafter 
defined).

     (i)  Disability.  Termination by the company of your
employment based on "Disability" shall mean termination because of 
your absence from your duties with the Company on a full time basis 
for one hundred twenty (120) consecutive days as a result of your 
incapacity due to physical or mental illness, unless within thirty 
(30) days after Notice of Termination (as hereinafter defined) is 
given to you following such absence you shall have returned to the 
full time performance of your duties.

     (ii)  Retirement.  Termination by you or by the Company of your 
employment based on "Retirement" shall mean termination on or after 
your normal retirement date as defined in the Company's Pension Plan 
(or any successor or substitute plan or plans of the Company put into 
effect prior to a change in control) (the "Pension Plan").

     (iii)  Cause.  Termination by the Company of your employment for 
"Cause" shall mean termination upon (a) the willful and continued 
failure by you to perform substantially your duties with the Company 
(other than any such failure resulting from your incapacity due to 
physical or mental illness) after a demand for substantial 
performance is delivered to you by the 

<PAGE>                            4

Chairman of the Board or President of the Company which specifically 
identifies the manner in which such executive believes that you have 
not substantially performed your duties, or (b) the willful engaging 
by you in illegal conduct which is materially and demonstrably 
injurious to the Company. For purposes of this paragraph (iii), no 
act, or failure to act, on your part shall be considered "willful" 
unless done, or omitted to be done, by you without reasonable belief 
that your action or omission was in, or not opposed to, the best 
interests of the Company.  Any act, or failure to act, based upon 
authority given pursuant to a resolution duly adopted by the Board or 
based upon the advice of counsel for the Company shall be 
conclusively presumed to be done, or omitted to be done, by you in 
good faith and in the best interests of the Company.  It is also 
expressly understood that your attention to matters not directly 
related to the business of the Company shall not provide a basis for 
termination for Cause so long as the Board has approved your 
engagement in such activities.  Notwithstanding the foregoing, you 
shall not be deemed to have been terminated for Cause unless and 
until there shall have been delivered to you a copy of a resolution 
duly adopted by the affirmative vote of not less than twothirds of 
the entire membership of the Board at a meeting of the Board called 
and held for the purpose (after reasonable notice to you and an 
opportunity for you, together with your counsel, to be heard before 
the Board), finding that in the good faith opinion of the Board you 
were guilty of the conduct set forth above in (a) or (b) of this 
paragraph (iii) and specifying the particulars thereof in detail.

     (iv)  Good Reason.  Termination by you of your employment for 
"Good Reason" shall mean termination based on:

     (A)  a determination by you, in your reasonable judgment, that
there has been an adverse change in your status or position(s) as an 
officer of the Company as in effect immediately prior to the change 
in control, including, without limitation, any adverse change in your 
status or position as a result of a diminution in your duties or 
responsibilities (other than, if applicable, any such change directly 
attributable to the fact that the Company is no longer publicly 
owned) or the assignment to you of any duties or responsibilities 
which are inconsistent with such status or position(s), or any 
removal of you from or any failure to reappoint or reelect you to 
such position(s) (except in connection with the termination of your 
employment for Cause, Disability or Retirement or as a result of your 
death or by you other than for Good Reason);

     (B)  a reduction by the Company in your base salary as in effect 
immediately prior to the change in control;

     (C)  the failure by the Company to continue in effect any Plan 
(as hereinafter defined, excluding any stock option plan) in which 
you are participating at the time of the change in control of the 
Company (or Plans providing you with at least substantially similar 
benefits) other than as a result of the normal expiration of any such 
Plan in accordance with its terms as in effect at the time of the 
change in control, or the taking of any action, or the failure to 
act, by the Company which would adversely affect your continued 
participation in any of such Plans on at least as favorable a basis 
to you as is the case on the date of the change in control or which 
would materially reduce your benefits in the future under any of such 
Plans or deprive you of any material benefit enjoyed by you at the 
time of the change in control;

<PAGE>                             5


     (D)  the failure by the Company to provide and credit you with
the number of paid vacation days to which you are then entitled in 
accordance with the Company's normal vacation policy as in effect 
immediately prior to the change in control;

     (E)  the Company's requiring you to be based at an office that 
is greater than 50 miles from where your office is located 
immediately prior to the change in control except for required travel 
on the Company's business to an extent substantially consistent with 
the business travel obligations which you undertook on behalf of the 
Company prior to the change in control;

     (F)  the failure by the Company to obtain from any Successor (as 
hereinafter defined) the assent to this Agreement contemplated by 
Section 6 hereof;

     (G)  any purported termination by the Company of your employment 
which is not effected pursuant to a Notice of Termination satisfying 
the requirements of paragraph (v) below (and, if applicable, 
paragraph (iii) above); and for purposes of this Agreement, no such 
purported termination shall be effective; or

     (H)  any refusal by the Company to continue to allow you to 
attend to matters or engage in activities not directly related to the 
business of the Company which, prior to the change in control, you 
were permitted by the Board to attend to or engage in.
For purposes of this Agreement, "Plan" shall mean any compensation 
plan such as an incentive, stock option or restricted stock plan or 
any employee benefit plan such as a thrift, pension, profit sharing, 
medical, disability, accident, life insurance plan or a relocation 
plan or policy or any other plan, program or policy of the Company 
intended to benefit employees.

<PAGE>                             6


     (v)  Notice of Termination.  Any purported termination by the 
Company or by you following a change in control shall be communicated 
by written Notice of Termination to the other party hereto.  For 
purposes of this Agreement, a "Notice of Termination" shall mean a 
notice which shall indicate the specific termination provision in 
this Agreement relied upon.

     (vi)  Date of Termination.  "Date of Termination" following a 
change in control shall mean (a) if your employment is to be 
terminated for Disability, thirty (30) days after Notice of 
Termination is given (provided that you shall not have returned to 
the performance of your duties on a full-time basis during such 
thirty (30) day period), (b) if your employment is to be terminated 
by the Company for Cause or by you pursuant to Sections 4 (iv) (F) 
and 6 hereof or for any other Good Reason, the date specified in the 
Notice of Termination, or (c) if your employment is to be terminated 
by the Company for any reason other than Cause, the date specified in 
the Notice of Termination, which in no event shall be a date earlier 
than ninety (90) days after the date on which a Notice of Termination 
is given, unless an earlier date has been expressly agreed to by you 
in writing either in advance of, or after, receiving such Notice of 
Termination.  In the case of termination by the Company of your 
employment for Cause, if you have not previously expressly agreed in 
writing to the termination, then within thirty (30) days after 
receipt by you of the Notice of Termination with respect thereto, you 
may notify the Company that a dispute exists concerning the 
termination, in which event the Date of Termination shall be the date 
set either by mutual written agreement of the parties or by the 
arbitrators in a proceeding as provided in Section 13 hereof.  During 
the pendency of any such dispute, the Company will continue to pay 
you your full compensation in effect just prior to the time the 
Notice of Termination is given (or, if higher, as in effect 
immediately prior to the change in control) and until the dispute is 
resolved in accordance with Section 13.

5. Compensation Upon Termination or During Disability; other 
Agreements.

     (i)  During any period following a change in control of the 
Company that you fail to perform your duties as a result of 
incapacity due to physical or mental illness, you shall continue to 
receive your salary at the rate then in effect and any benefits or 
awards under any Plans shall continue to accrue during such period, 
to the extent not inconsistent with such Plans, until your employment 
is terminated pursuant to and in accordance with paragraphs 4(i) and 
4 (vi) hereof. Thereafter, your benefits shall be determined in 
accordance with the Plans then in effect.

     (ii)  If your employment shall be terminated for Cause
following a change in control of the Company, the Company shall pay 
you your salary through the Date of Termination at the rate in effect
just prior to the time a Notice of Termination is given plus
any benefits or awards (including both the cash and stock components) 
which pursuant to the terms of any Plans have been earned or become 
payable, but which have not yet been paid to you.  Thereupon the 
Company shall have no further obligations to you under this 
Agreement.

     (iii)  Subject to Section 8 hereof, if, within twentyfour (24) 
months after a change in control of the Company, as defined in 
Section 3 above, shall have occurred, your employment by the Company 
shall be terminated (a) by the Company other than for Cause, ' 
Disability or

<PAGE>                              7

Retirement or (b) by you for Good Reason, then the Company shall pay 
to you, no later than the fifth day following the Date of 
Termination, without regard to any contrary provisions of any Plan, 
the following:

     (A)  (x) your salary through the Date of Termination at the rate 
in effect just prior to the time a Notice of Termination is given 
(or, if higher, as in effect immediately prior to the change in 
control) and (y) any benefits or awards (including both the cash and 
stock components) which pursuant to the terms of any Plans have been 
earned or become payable, but which have not yet been paid to you; 
and

     (B)  you shall receive  an amount equal to 1.5 times the average 
of your calendar year earnings from the Company, consisting for the 
purposes of this Agreement of base salary and any bonus paid pursuant 
to the Executive Bonus Plan, the Management Incentive Plan, Profit 
Sharing Plan or similar bonus plan, during the  period consisting of 
the  5 most recent consecutive calendar years  (or fewer than 5, if 
applicable) ending on or before the date of the change of control.  
For purposes of computing payment under this Agreement, compensation 
for any partial calendar year, including the year during which a 
change of control occurs, shall be annualized.

     (iv)  If, within twenty-four (24) months after a change in 
control of the Company, as defined in Section 3 above, shall have 
occurred, your employment by the Company shall be terminated (a) by 
the Company other than for Cause, Disability or Retirement or (b) by 
you for Good Reason, then the Company shall maintain in full force 
and effect, for the continued benefit of you and your dependents for 
a period terminating on the earliest of (a) thirty months after the 
Date of Termination, (b) the commencement date of equivalent benefits 
from a new employer or (c) your normal retirement date under the 
terms of the Retirement Plan, all insured and self-insured employee 
welfare benefit Plans in which you were entitled to participate 
immediately prior to the Date of Termination, provided that your 
continued participation is possible under the general terms and 
provisions of such Plans (and any applicable funding media) and you 
continue to pay an amount equal to your regular contribution under 
such plans for such participation.  In the event that your 
participation in any such Plan is barred, the Company, at its sole 
cost and expense, shall arrange to have issued for the benefit of you 
and your dependents individual policies of insurance providing 
benefits substantially similar (on an after-tax basis) to those which 
you otherwise would have been entitled to receive under such Plans 
pursuant to this paragraph (iv) or, if such insurance is not 
available at a reasonable cost to the Company, the Company shall 
otherwise provide you and your dependents with equivalent benefits 
(on an after-tax basis).  You shall not be required to pay any 
premiums or other charges in an amount greater than that which you
would have paid in order to participate in such Plans.  If, at the 
end of three years after the Termination Date, you have not reached 
your normal retirement date, you are participating in any of such 
Plans and you have not previously received or are not then receiving 
equivalent benefits from a new employer, the Company shall arrange, 
at its sole cost and expense, to enable you to convert your and your 
dependents' coverage under such Plans to individual policies or 
programs upon the same terms as employees of the Company may apply 
for such conversions.

     (v)  Except as specifically provided in paragraph (iv) above, 
the amount of any payment provided for in this Section 5 shall not be 
reduced, offset or subject to recovery by the 

<PAGE>                            8

Company by reason of any compensation earned by you as the result of 
employment by another employer after the Date of Termination, or 
otherwise.

6. Successors; Binding Agreement.

     (i)  The Company will seek, by written request at least five 
business days prior to the time a Person becomes a Successor (as 
hereinafter defined), to have such Person assent to the fulfillment 
of the Company's obligations under this Agreement.  Failure of such 
Person to furnish such assent by the later of (A) three business days 
prior to the time such Person becomes a Successor or (B) two business 
days after such Person receives a written request to so assent shall 
constitute Good Reason for termination by you of your employment if a 
change in control of the Company occurs or has occurred.  For 
purposes of this Agreement, "Successor" shall mean any Person that 
succeeds to, or has the practical ability to control (either 
immediately or with the passage of time), the Company's business 
directly, by merger or consolidation, or indirectly, by purchase of 
the Company's voting securities or otherwise.

     (ii)  This Agreement shall inure to the benefit of and be 
enforceable by your personal or legal representatives, executors, 
administrators, successors, heirs, distributees, devisees and 
legatees.  If you should die while any amount would still be payable 
to you hereunder if you had continued to live, all such amounts, 
unless otherwise provided herein, shall be paid in accordance with 
the terms of this Agreement to your devisee, legatee or other 
designee or, if there be no such designee, to your estate.

     (iii)  For purposes of this Agreement, the "Company" shall 
include any corporation or other entity which is the surviving or 
continuing entity in respect of any merger, consolidation or form of 
business combination in which the Company ceases to exist.

7.  Fees and Expenses; Mitigation.

     (i)  The Company shall reimburse you, on a current basis, for 
all reasonable legal fees and related expenses incurred by you in 
connection with the Agreement following a change in control of the 
Company, including, without limitation, (a) all such fees and 
expenses, if any, incurred in contesting or disputing any termination 
of your employment or incurred by you in seeking advice with respect 
to the matters set forth in Section 8 hereof or (b) your seeking to 
obtain or enforce any right or benefit provided by this Agreement, in 
each case, regardless of whether or not your claim is upheld by a 
court of competent jurisdiction; provided, however, you shall be 
required to repay any such amounts to the Company to the extent that 
a court issues a final and non-appealable order setting forth the 
determination that the position taken by you was frivolous or 
advanced by you in bad faith.

     (ii)  You shall not be required to mitigate the amount of any 
payment the Company becomes obligated to make to you in connection 
with this Agreement, by seeking other employment or otherwise.

8.  Taxes.

<PAGE>                           9


     (i)  All payments to be made to you under this Agreement will be 
subject to required withholding of federal, state and local income 
and employment taxes.

     (ii)  Notwithstanding anything in the foregoing to the contrary, 
if any of the payments provided for in this Agreement, together with 
any other payments which you have the right to receive from the 
Company or any corporation which is a member of an "affiliated group" 
(as defined in Section 1504 (a) of the Internal Revenue Code of 1986 
(the "Code") without regard to Section 1504(b) of the Code) of which 
the Company is a member, would constitute a "parachute payment" (as 
defined in Section 28OG (b) (2) of the Code) , the payments pursuant 
to this Agreement shall be reduced (reducing first the payments under 
Section 5 (iii) (B) ) to the largest amount as will result in no 
portion of such payments being subject to the excise tax imposed by 
Section 4999 of the Code; provided, however, that the determination 
as to whether any reduction in the payments under this Agreement 
pursuant to this proviso is necessary shall be made by you in good 
faith, and such determination shall be conclusive and binding on the 
Company with respect to its treatment of the payment for tax 
reporting purposes.

9.  Survival.  The respective obligations of, and benefits afforded 
to, the Company and you as provided in Sections 5, 6 (ii), 7, 8, 13 
and 14 of this Agreement shall survive termination of this Agreement.

10.  Notice.  For the purposes of this Agreement, notices and all 
other communications provided for in the Agreement shall be in 
writing and shall be deemed to have been duly given when delivered or 
mailed by United States registered mail, return receipt requested, 
postage prepaid and addressed, in the case of the Company, to the 
address set forth on the first page of this Agreement or, in the case 
of the undersigned employee, to the address set forth below his 
signature, provided that all notices to the Company shall be directed 
to the attention of the Chairman of the Board of the Company, with a 
copy to Terrence W. Mahoney, Hill & Barlow, One International Place, 
Boston, MA 02110, or to such other address as either party may have 
furnished to the other in writing in accordance herewith, except that 
notice of change of address shall be effective only upon receipt.

11.  Miscellaneous.  No provision of this Agreement may be modified, 
waived or discharged unless such modification, waiver or discharge is 
agreed to in a writing signed by you and the Chairman of the Board or 
President of the Company.  No waiver by either party hereto at any 
time of any breach by the other party hereto of, or of compliance
with, any condition or provision of this Agreement to be performed by 
such other party shall be deemed a waiver of similar or dissimilar 
provisions or conditions at the same or at any prior or subsequent 
time.  No agreements or representations, oral or otherwise, express 
or implied, with respect to the subject matter hereof have been made 
by either party which are not expressly set forth in this Agreement.  
The validity, interpretation, construction and performance of this 
Agreement shall be governed by the laws of the State of 
Massachusetts.

12.  Validity.  The invalidity or unenforceability of any provision 
of this Agreement shall not affect the validity or enforceability of 
any other provision of this Agreement, which shall remain in full 
force and effect.

13.  Arbitration.  Any dispute or controversy arising under or in 
connection with this Agreement 

<PAGE>                           10

shall be settled exclusively by arbitration in Boston, Massachusetts 
by three arbitrators in accordance with the rules of the American 
Arbitration Association then in effect.  Judgment may be entered on 
the arbitrators' award in any court having jurisdiction; provided, 
however, that you shall be entitled to seek specific performance of 
your right to be paid until the Date of Termination during the 
pendency of any dispute or controversy arising under or in connection 
with this Agreement.  The Company shall bear all costs and expenses 
arising in connection with any arbitration proceeding pursuant to 
this Section 13.

14.  Employee's Commitment.  You agree that subsequent to your period 
of employment with the Company, you will not at any time communicate 
or disclose to any unauthorized person, without the written consent 
of the Company, any proprietary processes of the Company or any 
subsidiary or other confidential information concerning their 
business, affairs, products, suppliers or customers which, if 
disclosed, would have a material adverse effect upon the business or 
operations of the Company and its subsidiaries, taken as a whole; it 
being understood, however, that the obligations of this Section 14 
shall not apply to the extent that the aforesaid matters (a) are 
disclosed in circumstances where you are legally required to do so or 
(b) become generally known to and available for use by the public 
otherwise than by your wrongful act or omission.

15.  Counterparts.  This Agreement may be executed in several 
counterparts, each of which shall be deemed to be an original but all 
of which together will constitute one and the same instrument.

<PAGE>                             11



     If this letter correctly sets forth our agreement on the subject 
matter hereof, kindly sign and return to the Company the enclosed 
copy of this letter which will then constitute our agreement on this 
subject.


                                   Sincerely,

                                   NEW ENGLAND BUSINESS SERVICE, INC.


                                           By
                                  Robert J. Murray
                                  For NEBS, Inc. Board of Directors

Agreed to this 23rd day
Of February, 1999.


Mr. Joel S. Hughes
24 Hillington Drive
North Easton, MA 02356

<PAGE>                           12


                THIRD AMENDMENT TO AMENDED AND RESTATED
                       REVOLVING CREDIT AGREEMENT

                   NEW ENGLAND BUSINESS SERVICE, INC.

THIRD AMENDMENT TO AMENDED AND RESTATED REVOLVING CREDIT AGREEMENT 
dated as of March 24, 1999 (this "Amendment"), by and among NEW ENGLAND 
BUSINESS SERVICE, INC. (the "Borrower"), a Delaware corporation having 
its principal place of business at 500 Main Street, Groton, 
Massachusetts 01471, and the Subsidiaries of the Borrower listed on the 
signature pages hereto (the "Guarantors"), BANKBOSTON, N.A., a national 
banking association ("BKB"), and the other lending institutions listed 
on Schedule 1 to the Credit Agreement referred to below (together with 
BKB, the "Banks"), BANKBOSTON, N.A., as agent for itself and such other 
lending institutions (the "Agent"), and FLEET NATIONAL BANK, as 
documentation agent for itself and such other lending institutions (the 
"Documentation Agent").

    WHEREAS, the Borrower, the Banks, the Agent and the Documentation 
Agent are parties to an Amended and Restated Revolving Credit Agreement 
dated as of December 18, 1997 (as amended and in effect from time to 
time, the "Credit Agreement", capitalized terms defined therein having 
the same meanings herein as therein), pursuant to which the Banks have 
extended credit to the Borrower on the terms and subject to the 
conditions set forth therein;

     WHEREAS, the Borrower has requested that the Agent, the 
Documentation Agent and the Majority Banks amend the Credit Agreement 
in certain respects;

     WHEREAS, subject to the terms and conditions set forth herein, the 
Majority Banks, the Agent and the Documentation Agent are willing to 
amend the Credit Agreement as set forth herein;

     NOW, THEREFORE, in consideration of the foregoing, and for other 
good and valuable consideration, the receipt and sufficiency of which 
are hereby acknowledged, the parties agree to amend the Credit 
Agreement as follows:

1.    Amendments to 7.1 of the Credit Agreement.  Section 7.1 of the 
Credit Agreement is hereby amended by:

(a)  deleting subsection (i) thereof in its entirety
and substituting in lieu thereof the following new subsection (i) with 
the following text:

        "(i) Indebtedness of any and all Subsidiaries of the Borrower 
(other than Russell & Miller and R&M Trust) to the Borrower or another 
Subsidiary of the Borrower (i) existing on the Closing Date, and (ii) 
arising after the Closing Date in an aggregate amount not to exceed 
$7,500,000 at any one time;".

<PAGE>


(b)  deleting the word "and" at the end of subsection (q).

(c)  inserting, immediately after subsection (q) and
immediately before existing subsection (r), the following new 
subsection (r) with the following text:

        "(r) Indebtedness owed by the Borrower or any of its 
Subsidiaries (other than Russell & Miller and R&M Trust)
to any of their respective officers, directors or employees in 
connection with any deferred compensation plan, supplemental executive 
retirement plan or post-retirement medical benefit plan in an aggregate 
amount not to exceed $7,500,000; and".

(d)  deleting existing subsection (r) in its entirety and substituting 
in lieu thereof the following new subsection (s):

        "(s) Indebtedness of the Borrower or any of its Subsidiaries 
(other than Russell & Miller and R&M Trust) not expressly permitted 
under subsections (a) through (r) of this 7.1 in an aggregate amount 
not to exceed $5,000,000 at any time."

    2.    Representations and Warranties.  The Borrower and
each of the Guarantors hereby represents and warrants to the Agent and 
the Banks as of the date hereof, and as of any date on which the 
conditions set forth in 3 below are met, as follows:

    (a)  The execution and delivery by each of the Borrower and the 
Guarantors of this Amendment and all other instruments and agreements 
required to be executed and delivered by the Borrower or any of the 
Guarantors in connection with the transactions contemplated hereby or 
referred to herein (collectively, the "Amendment Documents"), and the 
performance by each of the Borrower and the Guarantors of any of their 
obligations and agreements under the Amendment Documents and the Credit 
Agreement and the other Loan Documents, as amended hereby, are within 
the corporate or other authority of each of the Borrower and the 
Guarantors, have been authorized by all necessary corporate proceedings 
on behalf of each of the Borrower and the Guarantors, and do not and 
will not contravene any provision of law or the Borrower's charter or 
any of the Guarantors' charters, other incorporation or organizational 
papers, bylaws or any stock provision or any amendment thereof or of 
any indenture, agreement, instrument or undertaking binding upon the 
Borrower or any of the Guarantors.

    (b)  Each of the Amendment Documents and the Credit Agreement and 
other Loan Documents, as amended hereby, to which the Borrower or any 
of the Guarantors is a party constitute legal, valid and binding 
obligations of such Person, enforceable in accordance with their terms, 
except as limited by bankruptcy, insolvency, reorganization, moratorium 
or similar laws relating to or affecting generally the enforcement of 
creditors' rights.

    (c)  No approval or consent of, or filing with, any governmental 
agency or authority is required to make valid and legally binding the 
execution, delivery or performance by the Borrower or any of the 
Guarantors of the Amendment Documents or the Credit Agreement or other 
Loan Documents, as amended hereby, or the consummation by the Borrower 
or any of the Guarantors of the transactions among the parties 
contemplated hereby and thereby or referred to herein.

<PAGE>

    (d)  The representations and warranties contained in 5 of the 
Credit Agreement and in the other Loan Documents were true and correct 
at and as of the date made.  Except to the extent of changes resulting 
from transactions contemplated or permitted by the Credit Agreement and 
the other Loan Documents, changes occurring in the ordinary course of 
business (which changes, either singly or in the aggregate, have not 
been materially adverse) and to the extent that such representations 
and warranties relate expressly to an earlier date and after giving 
effect to the provisions hereof, such representations and warranties, 
after giving effect to this Amendment and the other Amendment 
Documents, also are correct at and as of the date hereof.

    (e)  Each of the Borrower and the Guarantors has performed and 
complied in all material respects with all terms and conditions herein 
required to be performed or complied with by it prior to or at the time 
hereof, and as of the date hereof, after giving effect to the 
provisions of this Amendment and the other Amendment Documents, there 
exists no Event of Default or Default.

    (f)   Each of the Borrower and the Guarantors acknowledges and 
agrees that the representations and warranties contained in this 
Amendment shall constitute representations and warranties referred to 
in 11.1(e) of the Credit Agreement, a breach of which shall constitute 
an Event of Default.

3.    Effectiveness.  This Amendment shall become effective as of 
December 27, 1998 (the "Effective Date") upon the satisfaction of each 
of the following conditions, in each case in a manner satisfactory in 
form and substance to the Agent and the Banks: 

    (a)  This Amendment shall have been duly executed and delivered by 
each of the parties thereto and shall be in full force and effect; and

    (b)  Such other items, documents, agreements, items or actions as 
the Agent may reasonably request in order to effectuate the 
transactions contemplated hereby.

4.    Miscellaneous Provisions.

    (a)  Each of the Borrower and the Guarantors hereby ratifies and 
confirms all of its Obligations to the Agent and the Banks under the 
Credit Agreement, as amended hereby, and the other Loan Documents, 
including, without limitation, the Loans, and each of the Borrower and 
the Guarantors hereby affirms its absolute and unconditional promise to 
pay to the Banks and the Agent the Loans and all other amounts due or 
to become due and payable to the Banks and the Agent under the Credit 
Agreement and the other Loan Documents, as amended hereby.  Except as 
expressly amended hereby, each of the Credit Agreement and the other 
Loan Documents shall continue in full force and effect.  This Amendment 
and the Credit Agreement shall hereafter be read and construed together 
as a single document, and all references in the Credit Agreement, any 
other Loan Document or any agreement or instrument related to the 
Credit Agreement shall hereafter refer to the Credit Agreement as 
amended by this Amendment.

<PAGE>

    (b)  Without limiting the expense reimbursement requirements set 
forth in 14 of the Credit Agreement, the Borrower agrees to pay on 
demand all costs and expenses, including reasonable attorneys' fees, of 
the Agent incurred in connection with this Amendment.

    (c)  THIS AMENDMENT SHALL BE GOVERNED BY AND CONSTRUED IN 
ACCORDANCE WITH THE LAWS OF THE COMMONWEALTH OF MASSACHUSETTS (WITHOUT 
REFERENCE TO CONFLICT OF LAWS) AND SHALL TAKE EFFECT AS A SEALED 
INSTRUMENT IN ACCORDANCE WITH SUCH LAWS.

    (d)  This Amendment may be executed in any number of
counterparts, and all such counterparts shall together constitute but 
one instrument.  In making proof of this Amendment it shall not be 
necessary to produce or account for more than one counterpart signed by 
each party hereto by and against which enforcement hereof is sought.


                    [Signature Pages Follow]

<PAGE>

                                  Signature Page to the Third Amendment

        IN WITNESS WHEREOF, intending to be legally bound, each of the 
undersigned has caused this Amendment to be executed on its behalf by 
its officer thereunto duly authorized, as of the date first above 
written.

New England Business Service, Inc.
By: Daniel M. Junius
   -----------------------------
    Name: Daniel M. Junius
    Title: Treasurer

BANKBOSTON, N.A.,
individually and as Agent
By: Harvey H. Thayer, Jr.
   -----------------------------
                Name: Harvey H. Thayer, Jr.
                Title: Managing Director

FLEET NATIONAL BANK, individually and as
Documentation Agent
By: T.H. Brennan
   -----------------------------
                Name: T.H. Brennan
                Title: VP

FIRST UNION NATIONAL BANK, N.A.,
            successor to CoreStates Bank, N.A.
By: David C. Jauglid
   -----------------------------
                Name: David C. Jauglid
                Title: Vice President

<PAGE>


                                 Signature Page to the Third Amendment
KEY BANK N.A.
By: Noel B. Grayson
   -----------------------------
        Name: Noel B. Grayson
        Title: VP

USTRUST
By: Brian C. Roche
   -----------------------------
        Name: Brian C. Roche
        Title:VP 

SUNTRUST BANK, ATLANTA
By: W. David Wisdom
   -----------------------------
        Name: W. David Wisdom
        Title: Vice President

SUNTRUST BANK, ATLANTA
By: Karen Copeland
   -----------------------------
        Name: Karen Copeland
        Title: Assistant Vice President

THE BANK OF NOVA SCOTIA
By: T. M. Pitcher
   -----------------------------
        Name: T. M. Pitcher
        Title: Authorized Signatory

<PAGE>

                                Signature Page to the Third Amendment

WACHOVIA BANK, N.A.
By: Jeffrey S. Nurkiewicz
   -----------------------------
        Name: Jeffrey S. Nurkiewicz
        Title: Vice President

KBC Bank N.V., formerly known as
Kredietbank N.V.
By: Robert Snauffer   Marcel Claes
   -----------------------------
        Name: Robert Snauffer       Marcel Claes
        Title: First Vice President  Deputy General Manager


SUMMIT BANK
By: Gary W. Tyrell
   -----------------------------
            Name: Gary W. Tyrrell
            Title: Vice President & Director


                                Signature page to the Third Amendment


    The undersigned hereby acknowledges the foregoing Third Amendment 
as of the Effective Date and agrees that its obligations under the 
Guaranty will extend to the Credit Agreement, as so amended, and the 
other Loan Documents.


        RAPIDFORMS, INC.
By: Daniel M. Junius
   -----------------------------
            Name: Daniel M. Junius
            Title: Treasurer

        MCBEE SYSTEMS, INC.
By: Daniel M. Junius
   -----------------------------
            Name: Daniel M. Junius
            Title: Treasurer

        RUSSELL & MILLER, INC.
By: Daniel M. Junius
   -----------------------------
            Name: Daniel M. Junius
            Title: Treasurer

        NEBS INTERACTIVE, INC.
By: Daniel M. Junius
   -----------------------------
            Name: Daniel M. Junius
            Title: Treasurer

        NEWSHIRE FORMS, INC.
By: Daniel M. Junius
   -----------------------------
            Name: Daniel M. Junius
            Title: Treasurer

<PAGE>

                               Signature page to the Third Amendment

R & M TRUST

By:  Daniel M. Junius, as Trustee under Declaration of Trust of R&M 
Trust dated July 20, 1998 and filed with the Secretary of the 
Commonwealth of Massachusetts on July 27, 1998, and not individually

By: Daniel M. Junius
   --------------------------------------
        Daniel M. Junius, as Trustee under
        said Declaration of Trust and not
        individually






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