COLUMBIA ENERGY GROUP
SC 14D1/A, 1999-10-05
NATURAL GAS TRANSMISISON & DISTRIBUTION
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        ============================================================

                     SECURITIES AND EXCHANGE COMMISSION
                           Washington, D.C. 20549

                           ----------------------

                              SCHEDULE 14D-1/A
                             (Amendment No. 23)

            TENDER OFFER STATEMENT PURSUANT TO SECTION 14(d)(1)
                   OF THE SECURITIES EXCHANGE ACT OF 1934

                          ------------------------

                            COLUMBIA ENERGY GROUP
                          (Name of Subject Company)

                            CEG ACQUISITION CORP.
                                NISOURCE INC.
                                  (Bidders)

                        COMMON STOCK, $.01 PER SHARE
                       (Title of Class of Securities)

                                  197648108
                    (CUSIP Number of Class of Securities)

                               Stephen P. Adik
                      Senior Executive Vice President,
                    Chief Financial Officer And Treasurer
                                NiSource Inc.
                            801 East 86th Avenue
                      Merrillville, Indiana  46410-6272
                               (219) 853-5200
     (Name, Address and Telephone Number of Person Authorized to Receive
              Notices and Communications on Behalf of Bidder)

                      --------------------------------

                                 COPIES TO:

             Peter V. Fazio, Jr., Esq.           Alan G. Schwartz, Esq.
               Schiff Hardin & Waite           Simpson Thacher & Bartlett
                 6600 Sears Tower                 425 Lexington Avenue
             Chicago, Illinois  60606           New York, New York  10017
            Telephone:  (312) 258-5500         Telephone:  (212) 455-2000


            =====================================================





        This Amendment No. 23 (this "Amendment") amends and supplements
   the Tender Offer Statement on Schedule 14D-1, as amended, originally
   filed with the Securities and Exchange Commission on June 25, 1999
   (the "Schedule 14D-1") by CEG Acquisition Corp., a Delaware
   corporation (the "Offeror") and a wholly owned subsidiary of NiSource
   Inc., an Indiana corporation ("Parent"). The Schedule 14D-1 and this
   Amendment relate to a tender offer by the Offeror to purchase all of
   the outstanding shares of common stock, par value $.01 per share (the
   "Shares"), of Columbia Energy Group, a Delaware corporation (the
   "Company"), at a purchase price of $68 per Share, net to the seller in
   cash, without interest thereon, upon the terms and subject to the
   conditions set forth in the Offer to Purchase, dated June 25, 1999
   (the "Offer to Purchase"), and in the related Letter of Transmittal
   (which, as either may be amended or supplemented from time to time,
   collectively constitute the "Offer"), copies of which are filed with
   the Schedule 14D-1 as Exhibits (a)(1) and (a)(2), respectively.





































                                      2





   Item 10.       Additional Information.

        On October 5, 1999, at a meeting among officials of Parent,
   officials of the Kentucky Public Service Commission and members of the
   public, Parent made available the materials which are included herein
   as Exhibit (a)(35) and incorporated herein by reference.

   Item 11.  Material to be Filed as Exhibits.

        (a)(1)         Offer to Purchase, dated June 25, 1999.

        (a)(2)         Letter of Transmittal.

        (a)(3)         Letter dated June 25, 1999, from Dealer Manager to
                       brokers, dealers, commercial banks, trust
                       companies and other nominees.

        (a)(4)         Letter dated June 25, 1999, to be sent by brokers,
                       dealers, commercial banks, trust companies and
                       other nominees to their clients.

        (a)(5)         Notice of Guaranteed Delivery.

        (a)(6)         Guidelines for Certification of Taxpayer
                       Identification Number on Substitute Form W-9.

        (a)(7)         Form of Summary Advertisement, dated June 25,
                       1999.

        (a)(8)         Press Release issued by Parent on June 24, 1999.

        (a)(9)         Form of letter dated June 28, 1999 from Gary L.
                       Neale, Chairman, President and Chief Executive
                       Officer of Parent, to investors of the Company.

        (a)(10)        Press Release issued by Parent on June 28, 1999.

        (a)(11)        "NiSource/Columbia StraightTalk" communication to
                       stockholders of the Company issued by Parent on
                       July 2, 1999.

        (a)(12)        Form of letter dated July 2, 1999, from Gary L.
                       Neale, Chairman, President and Chief Executive
                       Officer of Parent, to directors of the Company.

        (a)(13)        Press Release issued by Parent on July 6, 1999.

        (a)(14)        Form of letter dated July 12, 1999, from Gary L.
                       Neale, Chairman, President and Chief Executive
                       Officer of Parent, to shareholders of Parent.



                                      3





        (a)(15)        "NiSource/Columbia StraightTalk" communication to
                       stockholders of the Company issued by Parent on
                       July 14, 1999.

        (a)(16)        Press Release issued by Parent on July 14, 1999.

        (a)(17)        Press Release issued by Parent on July 19, 1999.

        (a)(18)        Press Release issued by Parent on July 20, 1999.

        (a)(19)        Form of letter dated July 21, 1999, from Gary L.
                       Neale, Chairman, President and Chief Executive
                       Officer of Parent, to directors of the Company.

        (a)(20)        Form of letter dated July 26, 1999, from Gary L.
                       Neale, Chairman, President and Chief Executive
                       Officer of Parent, to stockholders of the Company.

        (a)(21)        "NiSource/Columbia StraightTalk" communication to
                       stockholders of the Company issued by Parent on
                       July 26, 1999.

        (a)(22)        Information published by Parent on July 30, 1999,
                       available via the Internet at
                       http://www.yes2nisource.com.

        (a)(23)        Press Release issued by Parent on July 30, 1999.

        (a)(24)        Press Release issued by Parent on August 9, 1999.

        (a)(25)        "NiSource/Columbia StraightTalk" communication to
                       stockholders of the Company issued by Parent on
                       August 13, 1999.

        (a)(26)        Form of letter dated August 13, 1999, from Gary L.
                       Neale, Chairman, President and Chief Executive
                       Officer of Parent, to directors of the Company.

        (a)(27)        Form of letter dated August 13, 1999, from Gary L.
                       Neale, Chairman, President and Chief Executive
                       Officer of Parent, to Oliver G. Richard III,
                       Chairman, President and Chief Executive Officer of
                       the Company.

        (a)(28)        Form of letter dated August 26, 1999, from Gary L.
                       Neale, Chairman, President and Chief Executive
                       Officer of Parent, to stockholders of the Company.

        (a)(29)        Opinion/editorial articles by Gary L. Neale,
                       Chairman, President and Chief Executive Officer of
                       Parent, submitted to various newspapers on
                       September 9, 1999.

                                      4





        (a)(30)        Opinion/editorial articles by Gary L. Neale,
                       Chairman, President and Chief Executive Officer of
                       Parent, submitted to various newspapers on
                       September 10, 1999.

        (a)(31)        Opinion/editorial article by Gary L. Neale,
                       Chairman, President and Chief Executive Officer of
                       Parent, submitted to The Appalachian News-Express
                       on September 13, 1999.

        (a)(32)        Opinion/editorial article by Gary L. Neale,
                       Chairman, President and Chief Executive Officer of
                       Parent, submitted to The Winchester Sun  on
                       September 14, 1999.

        (a)(33)        Form of Letter dated September 23, 1999, from Gary
                       L. Neale, Chairman, President and Chief Executive
                       Officer of Parent, to officers, directors and
                       managers of Parent.

        (a)(34)        "Energy News - Oct. 1999" communication to
                       customers of Northern Indiana Public Service
                       Company first issued by Parent on October 1, 1999.

        (a)(35)        Materials made available by Parent at a meeting
                       among officials of Parent, officials of the
                       Kentucky Public Service Commission and members of
                       the public on October 5, 1999.*

        (b)(1)         Commitment Letter dated June 23, 1999 to Parent
                       from Credit Suisse First  Boston and Barclays Bank
                       PLC.

        (c)            Not Applicable.

        (d)            Not Applicable.

        (e)            Not Applicable.

        (f)            Not Applicable.

        (g)(1)         Complaint in NiSource Inc. and CEG Acquisition Corp.
                       vs. Columbia Energy Group et al., Delaware Chancery
                       Court, New Castle County.

        (g)(2)         Complaint in NiSource Inc. and CEG Acquisition Corp.
                       vs. Columbia Energy Group et al., United States
                       District Court, District of Delaware.

        (g)(3)         First Amended Complaint in NiSource Inc. and CEG
                       Acquisition Corp. vs. Columbia Energy Group et al.,
                       United States District Court, District of Delaware.

                                      5





        (g)(4)         Complaint in NiSource Inc., NiSource Capital Markets
                       Inc. and CEG Acquisition Corp. vs. Columbia Energy
                       Group et al., Delaware Chancery Court, New Castle
                       County.
   _______________

        *Filed herewith.














































                                      6





                                  SIGNATURE

   After due inquiry and to the best of its knowledge and belief, each of
   the undersigned certifies that the information set forth in this
   statement is true, complete and correct.

                                      CEG ACQUISITION CORP.


                                      By:  /s/ Gary L. Neale
                                           ---------------------------
                                           Name: Gary L. Neale
                                           Title: President

                                      NISOURCE INC.


                                      By:  /s/ Gary L. Neale
                                           ---------------------------
                                           Name: Gary L. Neale
                                           Title: Chief Executive Officer

   Date: October 5, 1999





                                EXHIBIT INDEX

        Exhibit
        Number    Description
        ------    -----------

        11(a)(1)  Offer to Purchase, dated June 25, 1999.

        11(a)(2)  Letter of Transmittal.

        11(a)(3)  Letter dated June 25, 1999, from Credit Suisse First
                  Boston Corporation to brokers, dealers, commercial
                  banks, trust companies and other nominees.

        11(a)(4)  Letter dated June 25, 1999, to be sent by brokers,
                  dealers, commercial banks, trust companies and other
                  nominees to their clients.

        11(a)(5)  Notice of Guaranteed Delivery.

        11(a)(6)  Guidelines for Certification of Taxpayer Identification
                  Number on Substitute Form W-9.

        11(a)(7)  Form of Summary Advertisement, dated June 25, 1999.

        11(a)(8)  Press Release issued by Parent on June 24, 1999.

        11(a)(9)  Form of letter dated June 28, 1999 from Gary L. Neale,
                  Chairman, President and Chief Executive Officer of
                  Parent, to investors of the Company.

        11(a)(10) Press Release issued by Parent on June 28, 1999.

        11(a)(11) "NiSource/Columbia StraightTalk" communication to
                  stockholders of the Company issued by Parent on July 2,
                  1999.

        11(a)(12) Form of letter dated July  2, 1999, from Gary L. Neale,
                  Chairman, President and Chief Executive Officer of
                  Parent, to directors of the Company.

        11(a)(13) Press Release issued by Parent on July 6, 1999.

        11(a)(14) Form of letter dated July 12, 1999, from Gary L. Neale,
                  Chairman, President and Chief Executive Officer of
                  Parent, to shareholders of Parent.

        11(a)(15) "NiSource/Columbia StraightTalk" communication to
                  stockholders of the Company issued by Parent on
                  July 14, 1999.

        11(a)(16) Press Release issued by Parent on July 14, 1999.

        11(a)(17) Press Release issued by Parent on July 19, 1999.





        11(a)(18) Press Release issued by Parent on July 20, 1999.

        11(a)(19) Form of letter dated July 21, 1999, from Gary L. Neale,
                  Chairman, President and Chief Executive Officer of
                  Parent, to directors of the Company.

        11(a)(20) Form of letter dated July 26, 1999, from Gary L. Neale,
                  Chairman, President and Chief Executive Officer of
                  Parent, to stockholders of the Company.

        11(a)(21) "NiSource/Columbia StraightTalk" communication to
                  stockholders of the Company issued by Parent on July
                  26, 1999.

        11(a)(22) Information published by Parent on July 30, 1999,
                  available via the Internet at
                  http://www.yes2nisource.com.

        11(a)(23) Press Release issued by Parent on July 30, 1999.

        11(a)(24) Press Release issued by Parent on August 9, 1999.

        11(a)(25) "NiSource/Columbia StraightTalk" communication to
                  stockholders of the Company issued by Parent on August
                  13, 1999.

        11(a)(26) Form of letter dated August 13, 1999, from Gary  L.
                  Neale, Chairman, President and Chief Executive Officer
                  of Parent, to directors of the Company.

        11(a)(27) Form of letter dated August 13, 1999, from  Gary L.
                  Neale, Chairman, President and Chief Executive Officer
                  of Parent, to Oliver G. Richard III, Chairman,
                  President and Chief Executive Officer of the Company.

        11(a)(28) Form of letter dated August 26, 1999, from Gary  L.
                  Neale, Chairman, President and Chief Executive Officer
                  of Parent, to stockholders of the Company.

        11(a)(29) Opinion/editorial articles by Gary L. Neale, Chairman,
                  President and Chief Executive Officer of Parent,
                  submitted to various newspapers on September 9, 1999.

        11(a)(30) Opinion/editorial articles by Gary L. Neale, Chairman,
                  President and Chief Executive Officer of Parent,
                  submitted to various newspapers on September 10, 1999.

        11(a)(31) Opinion/editorial article by Gary L. Neale, Chairman,
                  President and Chief Executive Officer of Parent,
                  submitted to The Appalachian  News-Express on September
                  13, 1999.





        11(a)(32) Opinion/editorial article by Gary L. Neale, Chairman,
                  President and Chief Executive Officer of Parent,
                  submitted to The Winchester Sun on September 14, 1999.

        11(a)(33) Form of Letter dated September  23, 1999, from Gary L.
                  Neale, Chairman, President and Chief Executive  Officer
                  of Parent, to officers, directors and managers of
                  Parent.

        11(a)(34) "Energy News - Oct. 1999" communication to customers of
                  Northern Indiana Public Service Company first issued by
                  Parent on October 1, 1999.

        11(a)(35) Materials made available  by Parent at a  meeting among
                  officials of Parent, officials  of the Kentucky  Public
                  Service Commission and members of the public on October
                  5, 1999.*

        11(b)(1)  Commitment Letter dated June 23, 1999 to Parent from
                  Credit Suisse First Boston and Barclays Bank PLC.

        11(g)(1)  Complaint in NiSource Inc. and CEG Acquisition  Corp.
                  vs. Columbia Energy Group et al., Delaware  Chancery
                  Court, New Castle County.

        11(g)(2)  Complaint in NiSource Inc. and CEG Acquisition Corp.
                  vs. Columbia Energy Group et al., United States
                  District Court, District of Delaware.

        11(g)(3)  First Amended Complaint in NiSource Inc. and CEG
                  Acquisition Corp. vs. Columbia Energy Group et al.,
                  United States District Court, District of Delaware.

        11(g)(4)  Complaint in NiSource Inc., NiSource Capital Markets
                  Inc. and  CEG  Acquisition Corp. vs. Columbia Energy
                  Group et al., Delaware Chancery Court, New Castle
                  County.

   _________________

        *Filed herewith.







                                                       EXHIBIT 11(a)(35)
                                                       -----------------






          PRESENTED TO THE KENTUCKY PUBLIC SERVICE COMMISSION

          [NiSource Logo]
          Delivering life's essential resources             October 5, 1999

          [Map of eastern United States highlighting the NiSource service
          territory]

          [Photo of Gary L. Neale at NiSource Annual Meeting]

          [Photos of NiSource employees at work]





          WHO IS NISOURCE?

          [NiSource Logo]
          Delivering life's essential resources

          In early 1999, NIPSCO Industries changed its name to NiSource

          NiSource is a holding company whose primary business is the
          distribution of electricity, natural gas and water in the Midwest
          and Northeast United States. The company also markets utility
          services and customer-focused resource solutions along a corridor
          stretching from Texas to Maine




































                                         Kentucky Public Service Commission
                                                            October 5, 1999





          CORPORATE CORRIDOR

          [NiSource Logo]
          Delivering life's essential resources

          [Graphic - Map of eastern United States highlighting the NiSource
          service territory]






































                                         Kentucky Public Service Commission
                                                            October 5, 1999





          BUSINESS PROFILE

          [NiSource Logo]
          Delivering life's essential resources

          [Graphic - Organizational Chart]

                                        NiSource
                                        Delivering life's essetial resources
<TABLE>
<CAPTION>
                  <S>               <C>                <C>               <C>                <C>         <C>           <C>
                  Electric                    Gas                                     Water                    Unregulated
                  Business                   Business                               Business                    Business
                  --------                   --------                               --------                   -----------
                  NIPSCO             Bay State       Crossroads                  IWC Resources           Primary      Energy
                                                                                                          Energy        USA

                                     Northern               NIFL          Indianapolis      Harbour      Miller         TPC
                                     Utilities                             Water Co.       Water Co.     Pipeline

                                       PNGTS             Kokomo Gas         Liberty        Lawrence        SM&P         MHP
                                                                           Water Co.       Water Co.
                                   Granite State






</TABLE>

















                                         Kentucky Public Service Commission
                                                            October 5, 1999





          NISOURCE REGULATED COMPANIES

          [NiSource Logo]
          Delivering life's essential resources

          [Graphic - NIPSCO Logo]

          [Graphic - Northern Indiana Fuel and Light Logo]

          [Graphic - Kokomo Gas Company Logo]

          [Graphic - Bay State Gas Company Logo]

          [Graphic - Indianapolis Water Company Logo]

          [Graphic - Granite State Gas Transmission, Inc. Logo]

          [Graphic - Crossroads Pipeline Company Logo]

          [Graphic - Northern Utilities Natural Gas Company Logo]

























                                         Kentucky Public Service Commission
                                                            October 5, 1999





          NISOURCE UNREGULATED COMPANIES

          [NiSource Logo]
          Delivering life's essential resources

          [Graphic - Primary Energy Logo]

          [Graphic - EnergyUSA Logo]

          [Graphic - EnergyUSA - TPC Logo]

          [Graphic - Miller Pipeline Corp. Logo]

          [Graphic - SM&P Utility Resources, Inc. Logo]
















                                         Kentucky Public Service Commission
                                                            October 5, 1999





          GROWTH OF $10,000 INVESTMENT

          [NiSource Logo]
          Delivering life's essential resources

          [Graph - Chart showing Growth of $10,000 investment in NiSource
          Inc. from 1989 through 1998 compared to S&P 500 Index]

          NiSource - 21.6%
          S&P 500 - 19.2%

          - NiSource Inc. Worth $70,531
            21.57% Annualized

          - Index S&P 500 Worth $58,086
            19.23% Annualized

































                                         Kentucky Public Service Commission
                                                            October 5, 1999





          MAJOR ACQUISITIONS

          [NiSource Logo]
          Delivering life's essential resources

          ---  - Northern Indiana Public Service Company
                  - Gas and Electric Utility
          1992 - Kokomo Gas & Fuel Company
                  - Gas Utility
          1993 - Northern Indiana Fuel & Light Company
                  - Gas Utility
          1993 - Crossroads Pipeline Company
                  - Interstate Pipeline
          1997 - IWC Resources Corporation
                  - Water Utility and Utility Services
          1998 - Portland Natural Gas Transmission System
                  - Interstate Pipeline
          1999 - Bay State Gas Company/Northern Utilities
                  - Gas Utilities
          1999 - TPC Corporation/Market Hub Partners
                  - Gas Marketing and Salt Cavern Storage


























                                         Kentucky Public Service Commission
                                                            October 5, 1999





          NISOURCE/CG ENERGY CORRIDOR

          [NiSource Logo]
          Delivering life's essential resources

          -    Platform for Success
               *    4,100,000 customers
               *    19,000 miles of gas pipelines
               *    700 Bcf of gas storage
               *    4,000 MW power generation
               *    800 Bcf proved natural gas reserves

          ----------------------------------------------------------------
          30% of U.S. Population and 40% of U.S. Energy Consumption
          ----------------------------------------------------------------































                                         Kentucky Public Service Commission
                                                            October 5, 1999





          NISOURCE DISTRIBUTION COMPANIES


          [NiSource Logo]
          Delivering life's essential resources

          [Graphic - Map of eastern United States with inset maps of
          midwest and northeast regions]



































                                         Kentucky Public Service Commission
                                                            October 5, 1999





          COLUMBIA SERVICE TERRITORIES

          [NiSource Logo]
          Delivering life's essential resources

          [Graphic - Map of eastern United States with inset maps focusing
          on Ohio, Virginia, Kentucky, Pennsylvania and Maryland]































                                         Kentucky Public Service Commission
                                                            October 5, 1999





          NIPSCO'S CUSTOMER FOCUS

          [NiSource Logo]
          Delivering life's essential resources

          [NIPSCO Logo]

          -    Major investments in technology to serve customers
               *    Customer Information System
               *    Automated Dispatching
               *    Gas Distribution Improvement Program

          -    Satisfaction surveys
               *    All customers - residential, commercial, industrial
               *    MOMENT OF TRUTH, image and targeted































                                         Kentucky Public Service Commission
                                                            October 5, 1999





          ALTERNATIVE REGULATORY PLAN

          [NiSource Logo]
          Delivering life's essential resources

          [NIPSCO Choice Logo]

               Overview

               -    A state regulatory framework corresponding with the
                    evolving natural gas marketplace
               -    A managed transition to a full-scale customer choice
                    program
               -    An expansion of NIPSCO's ability to present services of
                    greater value
               -    An invitation to other interested parties to help shape
                    these developments






























                                         Kentucky Public Service Commission
                                                            October 5, 1999





          WHAT IS NIPSCO CHOICE?

          [NiSource Logo]
          Delivering life's essential resources

          NIPSCO choice is a voluntary program designed to give customers
          an opportunity to choose their own natural gas supplier

          [NIPSCO Choice Logo]
































                                         Kentucky Public Service Commission
                                                            October 5, 1999





          WHY NIPSCO CHOICE?

          [NiSource Logo]
          Delivering life's essential resources

          Customers want choice...
               ...Competition is good

          -    Customers
               *    control over gas bill
               *    opportunity for savings
               *    increased service offerings

          -    Competitors
               *    new customer base
               *    new service offerings

          -    NIPSCO
               *    proactive approach to competition
               *    increased service offerings
               *    new customer base (suppliers)






















                                         Kentucky Public Service Commission
                                                            October 5, 1999





          PROGRAM SUMMARY - EXPANSION UPDATE

          [NiSource Logo]
          Delivering life's essential resources

          -    Participation as of April 1, 1999
               *    3,200 residential
               *    4,000 commercial and industrial

          -    Participation as of August 27, 1999
               *    11,500 residential
               *    4,500 commercial and industrial
               *    over 40,000 requests for information

          -------------------------------------------------------
          Eligible - 620,000 residential and 50,000 commercial
          Limit - 150,000 residential and 20,000 commercial
          -------------------------------------------------------



























          [NIPSCO Choice Logo]




                                         Kentucky Public Service Commission
                                                            October 5, 1999





          CUSTOMER EDUCATION

          [NiSource Logo]
          Delivering life's essential resources

          [NIPSCO Choice Logo]

          -    Objective
               *    cost effectively educate customers to increase
                    participation

          -    Strategy
               *    utilize employees, utility bill, Office of Utility
                    Consumer Counselor and media relations to introduce and
                    promote NIPSCO Choice

          -    Campaign Theme - Choice is an opportunity to...
               *    save money
               *    purchase additional products and services
               *    experience competition
               *    control gas bills



























                                         Kentucky Public Service Commission
                                                            October 5, 1999





          CUSTOMER EDUCATION

          [NiSource Logo]
          Delivering life's essential resources

          -    How we applied what we learned
               *    NIPSCO Choice featured in utility bill (special edition
                    of Energy News, bill inserts, etc.)
               *    informative and educational direct mail pieces
                    (frequently asked questions, newsletter, etc.)
               *    various channels of information
                    -    newspapers, direct mail, Internet, radio, town
                         hall meetings
                    -    key players--Office of the Utility Consumer
                         Counselor, suppliers
               *    bill redesign

















                                         Kentucky Public Service Commission
                                                            October 5, 1999





          CUSTOMER EDUCATION

          How Customers Learn About Choice

          [NiSource Logo]
          Delivering life's essential resources

          [NIPSCO Choice Logo]

          Chart 1
          -------
          Sources of Information About NIPSCO Choice

          [Graphic - Bar Chart representing the following:]

          Newspaper      41%
          Energy News    31%
          Bill Insert    20%
          TV News        18%
          Radio News      7%
          Direct Mail     6%
          Relative        3%
          Other           3%
          Bill Message    2%
          Friend          2%
          Don't Know      5%

          Chart 2
          -------
          Degree of Difficulty Understanding Information Provided in Media

          [Graphic - Pie Chart representing the following:]

          Somewhat Easy            47%
          Very Easy                25%
          Undecided                 5%
          Very Hard                 2%
          Somewhat Hard            14%
          Neither Easy nor Hard     7%



                                         Kentucky Public Service Commission
                                                            October 5, 1999





          Flexibility - Program Design

          [NIPSCO Choice Logo]

          [NiSource Logo]
          Delivering life's essential resources

          -    Examples

               *    continuous signup
               *    electronic enrollment
               *    acceleration of expansion
               *    flexible Gas Cost Adjustment
               *    bill redesign



































                                         Kentucky Public Service Commission
                                                            October 5, 1999





          Bill Redesign

          [NIPSCO Choice Logo]

          [NiSource Logo]
          Delivering life's essential resources

          -    Objectives
               *    improve customer satisfaction by delivering a clear,
                    concise summary of activity in a user friendly format

               *    support NIPSCO Choice by providing an unbundled and
                    easily comparable view of gas bill components

          -    Key Inputs

               *    customer feedback and preference, including suppliers
               *    NIPSCO Choice objectives
               *    regulatory concerns
               *    Customer Information System requirements
























                                         Kentucky Public Service Commission
                                                            October 5, 1999





          NEXT STEPS

          [NiSource Logo]
          Delivering life's essential resources

          [NIPSCO Choice Logo]

          -    Listen to customers!
          -    Communicate, communicate, communicate
               *    suppliers, regulators, advisory panels,  business
                    leaders
          -    Further program and process "evolution"
          -    Develop new products and services
          -    Deliver customer service excellence


                                         Kentucky Public Service Commission
                                                            October 5, 1999





          REGULATORY APPROACH

          [NiSource Logo]
          Delivering life's essential resources

          -    Open, direct and frequent communications
          -    Work with regulators and regulation
          -    Proactively work with all interested parties
          -    Seek to build solutions that work for all
          -    Develop innovative solutions that drive the changing gas
               industry








































                                         Kentucky Public Service Commission
                                                            October 5, 1999



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