TRUSERV CORP
POS AM, 2000-05-16
HARDWARE
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<PAGE>   1


  AS FILED WITH THE SECURITIES AND EXCHANGE COMMISSION ON


                                                      REGISTRATION NO. 333-18397
- --------------------------------------------------------------------------------
- --------------------------------------------------------------------------------

                       SECURITIES AND EXCHANGE COMMISSION
                             WASHINGTON, D.C. 20549
                            ------------------------

                            POST-EFFECTIVE AMENDMENT

                               NO. 10 ON FORM S-2

                                       TO

                                    FORM S-4
                             REGISTRATION STATEMENT
                                     UNDER
                           THE SECURITIES ACT OF 1933
                            ------------------------

                              TRUSERV CORPORATION
             (EXACT NAME OF REGISTRANT AS SPECIFIED IN ITS CHARTER)

<TABLE>
<S>                                            <C>
                  DELAWARE                                      36-2099896
        (State or other jurisdiction                         (I.R.S. Employer
      of Incorporation or Organization)                     Identification No.)
</TABLE>

                           8600 WEST BRYN MAWR AVENUE
                             CHICAGO, IL 60631-3505
                                 (773) 695-5000
    (Address, Including Zip Code, and Telephone Number, Including Area Code,
                  of Registrant's Principal Executive Offices)


                                 DONALD J. HOYE


                     President and Chief Executive Officer

                              TruServ Corporation
                           8600 West Bryn Mawr Avenue
                             Chicago, IL 60631-3505
                                 (773) 695-5000
 (Name, Address, including Zip Code, and Telephone Number, including Area Code,
                             of Agent for Service)
                            ------------------------
                                   Copies to:


                                LEONARD G. KUHR,


                           Senior Vice President and


                            Chief Financial Officer

                              TruServ Corporation
                           8600 West Bryn Mawr Avenue
                             Chicago, IL 60631-3505

                                 (773) 695-5000


                              (773) 695-6563 (FAX)


                            GEOFFREY R. MORGAN, ESQ.
                         Michael, Best & Friedrich, LLP
                            100 E. Wisconsin Avenue
                              Milwaukee, WI 53202
                                 (414) 271-6560
                              (414) 277-0656 (FAX)
                            ------------------------
     If any of the securities being registered on this Form are to be offered on
a delayed or continuous basis pursuant to Rule 415 under the Securities Act of
1933, check the following box.  [X]

     If the Registrant elects to delivery its latest annual report to security
holders, or a complete and legible facsimile thereof, pursuant to item II(a)(1)
of this Form, check the following box.  [X]
- --------------------------------------------------------------------------------
- --------------------------------------------------------------------------------
<PAGE>   2

                              TRUSERV CORPORATION


               71,108 SHARES CLASS A COMMON STOCK, $100 PAR VALUE

                           (IN UNITS OF SIXTY SHARES)

     THE COMMON STOCK IS OFFERED EXCLUSIVELY TO RETAILERS AND RENTERS OF
HARDWARE, LUMBER AND RELATED PRODUCTS, WHEN THEY BECOME MEMBERS OF TRUSERV
CORPORATION.

     THE COMMON STOCK CANNOT BE TRANSFERRED. WE RETAIN AN AUTOMATIC LIEN AGAINST
THE COMMON STOCK AND ANY ACCRUED DIVIDENDS FOR ANY DEBTS THAT MEMBERS OWE US.

     THERE IS NO EXISTING MARKET FOR THIS COMMON STOCK AND WE DO NOT EXPECT THAT
ONE WILL DEVELOP.

   CONSIDER CAREFULLY THE RISK FACTORS BEGINNING ON PAGE 5 IN THIS PROSPECTUS

                               ------------------

NEITHER THE SECURITIES AND EXCHANGE COMMISSION NOR ANY STATE SECURITIES
COMMISSION HAS APPROVED OR DISAPPROVED THESE SECURITIES, OR DETERMINED IF THIS
PROSPECTUS IS TRUTHFUL OR COMPLETE. ANY REPRESENTATION TO THE CONTRARY IS A
CRIMINAL OFFENSE.

- --------------------------------------------------------------------------------
- --------------------------------------------------------------------------------


<TABLE>
<CAPTION>
                                                                    PER UNIT               TOTAL
<S>                                                             <C>                  <C>
- ------------------------------------------------------------------------------------------------------
Public Price................................................         $6,000            $7,110,800 (1)
Underwriting discounts......................................          none                 none)
                                                                                            (2
Proceeds to TruServ.........................................         $6,000            $7,110,800 (3)
</TABLE>


- --------------------------------------------------------------------------------
- --------------------------------------------------------------------------------

(1) The shares are offered in units of 60 shares each. The minimum purchase is
    60 shares or one unit. You may not purchase more than 300 shares (5 units).

(2) There are no underwriters.

(3) There are no firm commitments for the sale of these securities.

                               ------------------


                THE DATE OF THIS PROSPECTUS IS           , 2000.

<PAGE>   3

                      WHERE YOU CAN FIND MORE INFORMATION

     We file annual. quarterly and special reports, proxy statements, and other
information with the SEC. Our SEC filings are available over the Internet on the
SEC's web site at http://www.sec.gov.. You may also read and copy any document
we file at the SEC's public reference rooms in Washington, D.C., New York, New
York and Chicago, Illinois. Please call the SEC at 1-800-SEC-0330 for further
information on the public reference rooms.

                          REPORTS TO SECURITY HOLDERS

     Each year, we distribute an annual report containing consolidated financial
statements reported upon by our independent auditors to our stockholder-members.
We may, from time to time, also furnish to our stockholder-members interim
reports, as determined by our management.

                DOCUMENTS INCLUDED AND INCORPORATED BY REFERENCE


     The SEC allows us to "incorporate by reference" information we file with
them which means that we can disclose important information to you by referring
you to those documents and delivering them to you with this prospectus. We are
incorporating by reference our Annual Report on Form 10-K for the year ended
December 31, 1999 and our Quarterly Report on Form 10-Q for the thirteen weeks
ended April 1, 2000 which we filed with the SEC under Section 15(d) of the
Securities Exchange Act of 1934. We also are including the Form 10-K with this
prospectus for your information.


                                        2
<PAGE>   4

                                    SUMMARY

     TruServ Corporation began as a Delaware corporation in 1953, and was the
successor to the business activities of Cotter & Company, an Illinois
corporation incorporated in 1948. Until July 1, 1997, when we merged with
ServiStar Coast to Coast Corporation, our corporate name was Cotter & Company.
Our corporate headquarters are located at 8600 West Bryn Mawr Avenue, Chicago,
Illinois 60631-3505. Our telephone number is (773) 695-5000.

     We are a member-owned wholesaler of hardware, lumber/building materials and
related merchandise, Our company is the largest member-owned wholesaler of these
items in the United States. For financial reporting purposes, we operate in a
single industry as a member-owned wholesaler cooperative.

COMMON STOCK

     Our Class A common stock has a $100.00 par value. It is offered exclusively
to you and other retailers of hardware, lumber/building and related merchandise,
when you become a Member of our cooperative. The Class A common stock is the
sole voting stock and is offered only in sixty-share units. You may not acquire
more than five units at a rate of one unit per store. You must pay cash for all
your stock purchases.

     Our Class B nonvoting common stock has a par value of $100 per share. It
can be issued only as part of our patronage dividend.

     You cannot transfer the Class A common stock to someone else without first
offering us the opportunity to repurchase the stock. We have ninety days to
repurchase the stock, at par value, before you can otherwise dispose of the
stock. We will retain an automatic lien on the Class A common stock and any
dividends that might have accrued, if you have any debt payable to us.

     Either of us may terminate our membership agreement with sixty-days'
written notice. If the agreement is terminated, we are obligated to repurchase
your Class A stock, and you are obligated to sell the stock back to us. We
cannot terminate any membership agreement unless two-thirds of our Board of
Directors approves the termination. The only exceptions to this requirement are
if you should do any of the following:

     1)  You become insolvent.

     2)  You commit any act of bankruptcy.

     3)  You file a voluntary petition in bankruptcy.

     4)  You are adjudicated as bankrupt

     5)  You commit a breach of any obligation under our agreement that is not
         corrected within ten days after we give you written notice.


     In view of current circumstances, the Company has initiated a moratorium on
the redemption of its stock. The Board of Directors will review this matter from
time to time in light of the then current financial circumstances of the
Company.


     There is no existing market for our Class A common stock and we do not
anticipate that any market will develop.

FRANCHISES AND LICENSES

     We are continuing to review our franchised retail activities. These include
Taylor Rental Centers, Party Central and Grand Rental Stations. We anticipate
that additional licenses will be entered into with respect to these activities.
We do not anticipate that we will have other retail programs that will be
operated as franchises.

                                        3
<PAGE>   5

RETAIL CONVERSION FUNDS AGREEMENT


     For those members who were members at the time of our merger with Servistar
Coast to Coast, we have made available $40,000,000 to assist them in defraying
various conversion costs associated with the merger. As of April 1, 2000, we
have paid out $27,200,203 from these funds.


COMPARATIVE PER SHARE PRICES AND DIVIDEND POLICIES

     Our stock is not listed or traded on any national securities exchange or on
the NASDAQ. It is offered exclusively to retailers or renters of hardware,
lumber and related products, in connection with joining our cooperative as
members. The purchase price of the stock is equal to its par value. Our stock is
restricted as to transferability and there is no public market for it. We do not
pay dividends with respect to the Class A common stock.

COMPARATIVE PER SHARE DATA

     Because there is no public market for our stock and the sale or issuance of
the stock is at par value, earnings per share is not applicable.

     The following table shows the book value of our stock on an historical
basis.

     Book value per share as of:


<TABLE>
    <S>                                                      <C>
    April 1, 2000..........................................  $ 29.76
    December 31, 1999......................................  $ 35.40
    April 3, 1999..........................................  $ 83.98
    December 31, 1998......................................  $ 94.29
</TABLE>


                                        4
<PAGE>   6

                                  RISK FACTORS

GENERAL

     Our business is subject to a number of risks. Foremost amongst these risks
is the uncertain growth of the hardware, lumber/building materials, home center,
do-it-yourself, rental and industrial/commercial supply industries. Widespread
economic trends as well as seasonal and regional factors can affect our
industry.


     Our markets are also subject to increasingly intense competition and
changes. We expect continued competition from the so-called "Big Box" stores
such as Home Depot, Menards and Lowes, as well as from additional emphasis on
directly competitive lines of business by Home Depot and diversified retailers
such as Sears. These competitors may have greater resources, larger market
shares and more widespread presences than we do. We believe our cooperative
structure best situates our Members to compete with the Big Boxes and other
market competitors, but no assurances can be made that any Member or Members
will be successful.


VOLATILE PRICING OF MERCHANDISE/INVENTORY

     The price of merchandise and inventory in the lumber and building materials
industry can change rapidly and such changes may affect our profit margins and
competitive abilities adversely. We believe our cooperative structure creates
the best opportunity for our Members to obtain lower prices and maximize their
purchasing power, but such efficiencies cannot be assured.

REGIONAL MARKET VARIATIONS

     We transact business nationwide. From time to time, significant variations
in marketing opportunities may confront our Members due to economic conditions
in the Member's specific geographic region. We are unable to predict any adverse
regional economic conditions that may materially affect a Member or Members.

ENVIRONMENTAL

     We engage in activities, such as the manufacture of paint and related
products, which could have an environmental impact. These areas are subject to
constant review and scrutiny by governmental authorities at the federal, state
and local levels. We are unable to predict whether, or to what extent, such
business activities and governmental scrutiny may result in future costs or
liabilities.

                                        5
<PAGE>   7

                                   YEAR 2000


     In prior years, we discussed the nature and progress of our plans to become
Year 2000 ready. In late 1999, we completed our remediation and testing of
systems. As a result of those planning and implementation efforts, we
experienced no significant disruptions in mission critical information
technology and non-information technology systems and believe those systems
successfully responded to the Year 2000 date change. We expensed approximately
$3,800,000 during 1999 in connection with remediating its systems. We are not
aware of any material problems resulting from Year 2000 issues, either with our
products, our internal systems, or the products and services of third parties.
We will continue to monitor our mission critical computer applications and those
of our suppliers and vendors throughout the year 2000 to ensure that any latent
Year 2000 matters that may arise are addressed promptly.


                                        6
<PAGE>   8

                                USE OF PROCEEDS

     We plan to use the proceeds from the offering of this stock for general
working capital, including the purchase of merchandise for resale to our
members.

                              PLAN OF DISTRIBUTION

     We are offering the stock exclusively to retailers of hardware, lumber and
related merchandise, in connection to becoming one of our members. To become a
stockholder-member you must subscribe for sixty shares of our Class A common
stock for each retail store you operate up to a maximum of 300 shares or $30,000
for five or more stores. All sales of our stock will be made for cash. Each
share has a par value of $100.

     Sales of the stock are primarily made through our registered securities
agent after your membership has been approved by our executive officers.

                                        7
<PAGE>   9

                      DISTRIBUTION OF PATRONAGE DIVIDENDS


     Information relating to the distribution of patronage dividends is included
in our Annual Report on Form 10-K for the year ended December 31, 1999 in Part
I, Item 1, and is incorporated by reference.


                          DESCRIPTION OF COMMON STOCK


     DIVIDEND RIGHTS. We have not paid nor do we plan to pay in the future any
dividends on our Class A common stock. Dividends, other than patronage
dividends, on Class A common stock and Class B nonvoting common stock may be
declared out of our gross margins, other than gross margins from operations with
or for members and other patronage source income, after deducting expenses,
reserves and provisions authorized by our Board of Directors. The dividends may
be paid in cash, in property, or in shares of common stock. All dividends are
subject to the provisions of our Certificate of Incorporation.


     VOTING RIGHTS. Our Class A common stock is the sole voting stock. It is
offered only in sixty-share units, and no member may acquire more than five
units.

     LIQUIDATION RIGHTS. If we should dissolve or liquidate the company, the
assets will be divided ratably among all shareholders of Class A common stock
and Class B nonvoting common stock in accordance with their holdings and without
preference to class of stock.

     MEMBERSHIP. To become a member you must purchase sixty shares of Class A
common stock for each store that you own up to maximum of 300 shares for five or
more stores. You must own Class A common stock before any Class B nonvoting
common stock can be issued or sold to you.

     REDEMPTION PROVISIONS. The membership agreement may be terminated by you or
by the company on sixty-days' written notice. We cannot terminate your
membership unless we receive approval by a two-thirds vote of the Board of
Directors, except under the following conditions:

     1)  You become insolvent.

     2)  You commit any act of bankruptcy.

     3)  You file a voluntary petition in bankruptcy

     4)  You are adjudicated as bankrupt.

     5)  You commit a breach of any obligation under our agreement and have not
        corrected the breach within sixty days after written notice is received.

     If termination should occur, we will purchase and you are required to sell
to us all of your Class A common stock and Class B nonvoting common stock at par
value. Payment for the Class A common stock will be in cash. Payment for the
Class B nonvoting common stock will be a note payable in five equal annual
installments bearing an interest rate determined by our Board of Directors.


     In view of current circumstances, the Company has initiated a moratorium on
the redemption of its stock. The Board of Directors will review this matter from
time to time in light of the then current financial circumstances of the Company



     STOCKHOLDERS. On April 29, 2000 there were approximately 7,526 stockholders
of Class A common stock and approximately 7,500 stockholders of Class B
nonvoting common stock.


     OTHER RESTRICTIONS AND RIGHTS. (a) We have no conversion rights, sinking
fund provisions or liability to further assessment in regard to the Class A
common stock.

                                        8
<PAGE>   10

     (b) We have an automatic lien to secure the payment of any indebtedness due
us from any stockholder of record upon the Class A common stock, the Class B
nonvoting common stock and any declared and unpaid dividends.

     (c) There is no existing market for the Class A common stock . We have the
option, exercisable within ninety days following the date we receive written
notice, to repurchase all shares at par value. Any disposition or attempted
disposition or transfer, voluntary or involuntary, of our common stock is
invalid. No rights are transferred unless and until we have been given the
required notice and we have failed to exercise our option to purchase the stock
within the specified time.

                                 LEGAL MATTERS

     The legality of the issuance of the Class A common stock offered has been
passed upon for us by Messrs. Arnstein & Lehr, Chicago, Illinois.

                                        9
<PAGE>   11

           ---------------------------------------------------------
           ---------------------------------------------------------

THIS PROSPECTUS DOES NOT CONTAIN ALL THE INFORMATION SET FORTH IN THE
REGISTRATION STATEMENT, AND THE EXHIBITS AND SCHEDULES RELATING THERETO, WHICH
THE COMPANY HAS FILED WITH THE SECURITIES AND EXCHANGE COMMISSION, WASHINGTON,
D. C. UNDER THE SECURITIES ACT OF 1933 AND TO WHICH REFERENCE IS HEREBY MADE FOR
FURTHER INFORMATION WITH RESPECT TO THE COMPANY AND THE SECURITIES OFFERED
HEREBY.

                               TABLE OF CONTENTS

<TABLE>
<CAPTION>
                  ITEM                       PAGE
                  ----                       ----
<S>                                        <C>
Where You Can Find More Information......      2
Reports to Security Holders..............      2
Documents Included and Incorporated
  by Reference...........................      2
Summary..................................      3
Risk Factors.............................      5
Use of Proceeds..........................      7
Plan of Distribution.....................      7
Distribution of Patronage Dividends......      8
Description of Common Stock..............      8
Legal Matters............................      9
</TABLE>

    NO DEALER, SALESMAN, OR ANY OTHER PERSON HAS BEEN AUTHORIZED TO GIVE ANY
INFORMATION OR MAKE ANY REPRESENTATIONS OTHER THAN THOSE CONTAINED IN THIS
PROSPECTUS IN CONNECTION WITH THE OFFERING CONTAINED IN THIS PROSPECTUS, AND, IF
GIVEN OR MADE, SUCH INFORMATION OR REPRESENTATIONS MUST NOT BE RELIED UPON AS
HAVING BEEN AUTHORIZED BY THE COMPANY.
- ---------------------------------------------------------
- ---------------------------------------------------------
           ---------------------------------------------------------
           ---------------------------------------------------------

                              TRUSERV CORPORATION

                                 71,108 SHARES

                              CLASS A COMMON STOCK

                                 $100 PAR VALUE
                            (IN UNITS OF 60 SHARES)

                               ------------------
                                   PROSPECTUS
                               ------------------
                            DATED             , 2000
- ---------------------------------------------------------
- ---------------------------------------------------------
<PAGE>   12

                                    PART II

                     INFORMATION NOT REQUIRED IN PROSPECTUS

ITEM 14. OTHER EXPENSES OF ISSUANCE AND DISTRIBUTION

     The following are the actual or estimated expenses in connection with the
issuance and distribution of the Class A common stock being registered:

<TABLE>
<S>                                                             <C>
Registration Fee............................................    $     0
Printing of Registration Statement and Prospectus...........      4,000
Accounting Fees and Expenses................................     10,000
Legal Fees..................................................     10,000
Fees and Expenses for Qualifying Securities under "Blue Sky"
  Laws of
  Various States............................................     15,000
                                                                -------
Total.......................................................    $39,000
                                                                =======
</TABLE>

ITEM 15. INDEMNIFICATION OF DIRECTORS AND OFFICERS

     TruServ's Certificate of Incorporation, as amended, provides that TruServ
shall indemnify, in accordance with and to the full extent permitted by the
Delaware General Corporation Law, any person who was or is a party or is
threatened to be made a party to any threatened, pending or completed action,
suit or proceeding, whether civil, criminal, administrative or investigative
(including, without limitation, an action by or in the right of TruServ), by
reason of the fact that such person is or was a director, officer, employee or
agent of TruServ, or is or was serving at the request of TruServ as a director,
officer, employee or agent of another company, partnership, joint venture, trust
or other enterprise, against any liability or expense actually and reasonably
incurred by such person in respect thereof. Such indemnification is not
exclusive of any other right of such director, officer, or employee to
indemnification provided by law or otherwise.

     Additionally, pursuant to Section 145(a)-(g) of the Delaware General
Corporation Law which empowers a corporation to indemnify its directors,
officers, employees and agents, on July 23, 1973 the Board of Directors adopted
a By-Law (Article XIII, Indemnification of Directors, Officers and
Employees--Exhibit 2-A to Registration Statement on Form S-4 (No. 333-18397) and
incorporated herein by reference) providing for such indemnification. The
following is a summary of the most significant provisions of said By-Law:

     As against third parties, TruServ shall indemnify any director, officer,
employee or agent for any expenses (including attorneys' fees, judgments, fines
and amounts paid in settlement) actually and reasonably incurred in defending
any threatened, pending or completed suit or proceeding, whether civil,
criminal, administrative or investigative brought against such person by reason
of the fact that he was or is a director, officer, employee or agent, if such
person acted in good faith and in a manner he reasonably believed to be in or
not opposed to the best interest of TruServ, and with respect to any criminal
action or proceeding if he had no reasonable cause to believe his conduct
unlawful.

     In any action or suit by or in the right of TruServ, TruServ shall
indemnify any director, officer, employee or agent who is or was a party or
threatened to be made a party to such threatened, pending or completed action or
suit, for expenses (including attorney's fees and amounts paid in settlement)
reasonably and actually incurred in connection with the defense or settlement of
such suit or action, if such person acted in good faith and in a manner he
reasonably believed to be in or not opposed to the best interest of TruServ,
except that no indemnification shall be made if such person has been adjudged to
be liable for negligence or misconduct in the performance of his duty to TruServ
unless and only to the extent that the Court of Chancery of Delaware or the
court where the suit was brought finds that in view of all the circumstances of
the case, such person is entitled to indemnification.

     Any indemnification, unless ordered by a court, shall be made by TruServ
only as authorized in the specific case upon a determination that
indemnification is proper in the circumstances because the party to be
indemnified has met the applicable standard of conduct. Such determination shall
be made by the Board of Directors by a majority vote of a quorum, consisting of
directors who were not parties of such action, suit or

                                      II-1
<PAGE>   13

proceeding, or if such a quorum is not obtainable, or even if obtainable, if a
quorum of disinterested directors so directs, by independent legal counsel in a
written opinion, or by the stockholders.

     Additionally, the stockholders of TruServ have approved an amendment to the
Certificate of Incorporation to eliminate personal liability of directors for
monetary damages for breach of fiduciary duty of care. The amendment provides
that a director of TruServ shall not be liable to TruServ or its stockholders
for monetary damages for breach of fiduciary duty as a director, except to the
extent such exemption from liability or limitation thereof is not permitted
under the Delaware General Corporation Law as the same exists or may hereafter
be amended.

     Insofar as indemnification for liabilities arising under the Securities Act
of 1933 is concerned, see Item 17 "Undertakings" below.

ITEM 16. EXHIBITS.

<TABLE>
<CAPTION>
    EXHIBIT
    NUMBER                             DESCRIPTION
    -------                            -----------
    <C>        <S>
       2-A     Agreement and Plan of Merger dated as of December 9, 1996
               between the Company and ServiStar Coast to Coast Corporation
               ("SCC"). Incorporated by reference on Exhibit 2-A to
               Registration Statement on Form S-4 (No. 333-18397).
       4-A     By-laws of the Company, effective April 7, 1998.
               Incorporated by reference on Exhibit 4-A to Post-Effective
               Amendment No. 8 to Registration Statement on Form S-2 to
               Form S-4 (No. 333-18397).
       4-B     Specimen certificate of Class A common stock. Incorporated
               by reference on Exhibit 4-B to Post-Effective Amendment No.
               8 to Registration Statement on Form S-2 to Form S-4 (No.
               333-18397).
       4-C     Specimen certificate of Class B common stock. Incorporated
               by reference on Exhibit 4-C to Post-Effective Amendment No.
               8 to Registration Statement on Form S-2 to Form S-4 (No.
               333-18397).
       4-D     Promissory (subordinated) note form effective for the
               year-ending December 31, 1986 and thereafter. Incorporated
               by reference--Exhibit 4-H to Registration Statement on Form
               S-2 (No. 33-20960).
       4-E     Installment note form. Incorporated by reference--Exhibit
               4-F to Registration Statement on Form S-2 (No. 2-82836).
       4-F     Copy of Note Agreement with Prudential Insurance Company of
               America dated April 13, 1992 securing 8.60% Senior Notes in
               the principal sum of $50,000,000 with a maturity date of
               April 1, 2007. Incorporated by reference--Exhibit 4-J to
               Post-Effective Amendment No. 2 to Registration Statement on
               Form S-2 (No. 33-39477).
       4-G     Cotter & Company $50,000,000 Private Shelf Agreement with
               Prudential Insurance Company of America dated December 29,
               1995 incorporating amendment on existing Note Agreement with
               Prudential Insurance Company of America dated April 13, 1992
               securing 8.60% Senior Notes in the principal sum of
               $50,000,000 with a maturity date of April 1, 2007.
               Incorporated by reference--Exhibit 4-H to Post-Effective
               Amendment No. 5 to Registration Statement on Form S-2 (No.
               33-39477).
       4-H     Trust Indenture between Cotter & Company and First Trust of
               Illinois (formerly Bank of America). Incorporated by
               reference--Exhibit T3C to Cotter & Company Form T-3 (No.
               22-26210).
       4-I     Credit Agreement dated July 1, 1997 for $300,000,000
               Revolving credit between TruServ Corporation, various
               financial institutions, and Bank of America. Incorporated by
               reference--Exhibit 4-J to Post-Effective Amendment No. 5 to
               Registration Statement on Form S-2 to Form S-4 (No.
               333-18397).
       4-J     Third Amendment to Credit Agreement dated July 1, 1997 for
               $300,000,000 Revolving credit between TruServ Corporation,
               various Financial institutions, and Bank of America.
               Incorporated by reference on Exhibit 4-K to the registrant's
               Annual Report on Form 10-K for the Fiscal year ended
               December 31, 1999 (File No. 2-20910).
       4-K*    Amended and Restated Credit Agreement dated as of April 14,
               2000 for $300,000,000 Revolving Credit between TruServ
               Corporation, various financial institutions, and Bank of
               America.
</TABLE>

                                      II-2
<PAGE>   14

<TABLE>
<CAPTION>
    EXHIBIT
    NUMBER                             DESCRIPTION
    -------                            -----------
    <C>        <S>
       4-L     Amended and Restated Private Shelf Agreement between TruServ
               Corporation and Prudential Insurance Company of America
               dated November 13, 1997 for $150,000,000. Incorporated by
               reference--Exhibit 4-K to Post-Effective Amendment No. 5 to
               Registration Statement on Form S-2 to Form S-4 (No.
               333-18397).
       4-M     Amendment dated May 12, 1999 to the Amended and Restated
               Private Shelf Agreement between TruServ Corporation and
               Prudential Insurance Company of America dated November 13,
               1997 for $150,000,000. Incorporated by reference on Exhibit
               4-M to the registrant's Annual Report on Form 10-K for the
               fiscal year ended December 31, 1999 (File No. 2-20910).
       4-N*    Amendment dated April 14, 2000 to the Amended and Restated
               Private Shelf Agreement between TruServ Corporation and
               Prudential Insurance Company of America dated November 13,
               1997 for $150,000,000.
       4-O     Credit Agreement dated September 10, 1998 for $105,000,000
               Note Purchase Agreement between TruServ Corporation and
               various Purchasers. Incorporated by reference--Exhibit 4L to
               Post-Effective Amendment No. 6 to Registration Statement on
               Form S-4 (No. 333-18397).
       4-P     Amendment No. 1 to Credit Agreement dated September 10, 1998
               for $105,000,000 Note Purchase Agreement between TruServ
               Corporation and various Purchasers. Incorporated by
               reference on Exhibit 4-O to the registrant's Annual Report
               on Form 10-K for the fiscal year ended December 31, 1999
               (File No. 2-20910).
       4-Q*    Amended and Restatement dated April 14, 2000 to Credit
               Agreement dated September 10, 1998 for $105,000,000 Note
               Purchase Agreement between TruServ Corporation and various
               Purchasers.
       4-R     Participation Agreement dated April 30, 1998 for $40,000,000
               between TruServ Corporation, various Financial institutions
               and Bank of Montreal. Incorporated by reference--Exhibit 4-M
               to Post-Effective Amendment No. 6 to Registration Statement
               on Form S-4 (No. 333-18397).
       4-S     Credit Agreement dated September 30, 1998 for $100,000,000
               Revolving Credit between TruServ Corporation, various
               Financial institutions, and Bank of America. Incorporated by
               reference--Exhibit 4-N to Post-Effective Amendment No. 6 to
               Registration Statement on Form S-4 (No. 333-18397).
       5       Opinion of Messrs. Arnstein & Lehr (previously filed).
      10-A     Current Form of Retail Member Agreement with TruServ
               Corporation between the Company and its Members that offer
               primarily hardware and related items. Incorporated by
               reference--Exhibit 2-A to the Company's Registration
               Statement on Form S-4 (No. 333-18397).
      10-B     Form of Subscription to Shares of TruServ Corporation.
               Incorporated by reference--Exhibit 10-B to Post-Effective
               Amendment No. 5 to Registration Statement on Form S-2 to
               Form S-4 (No. 333-18397).
      10-C     TruServ Defined Lump Sum Pension Plan (As Amended and
               Restated Effective As Of January 1, 1998). Incorporated by
               reference--Exhibit 10-C to the registrant's Annual Report on
               Form 10-K for the fiscal year ended December 31, 1999 (File
               No. 2-20910).
      10-D     Cotter & Company Employees' Savings and Compensation
               Deferral Plan (As Amended and Restated Effective April 1,
               1994). Incorporated by reference--Exhibit 10-D to Post-
               Effective Amendment No. 4 to Registration Statement on Form
               S-2 (No. 33-39477).
      10-E*    TruServ Corporation Supplemental Retirement Plan between
               TruServ Corporation and selected executives of the Company
               (As Amended Effective July 24, 1998).
      10-F     Retail Conversion Funds Agreement dated as of December 9,
               1996 between the Company and SCC. Incorporated by
               reference--Exhibit 10-L to Registration Statement on Form
               S-4 (No. 333-18397).
      23-A     Consent of Arnstein & Lehr--Incorporated by reference to
               Exhibit 23-A to Registration Statement on Form S-2 to Form
               S-4 (No. 333-18397).
      23-B     Consent of Ernst & Young LLP (included on page II-7).*
</TABLE>

* Filed herewith.

                                      II-3
<PAGE>   15

ITEM 17. UNDERTAKINGS.

     The undersigned Registrant hereby undertakes:

          (1) To file, during any period in which offers or sales are being
     made, a post-effective amendment to this Registration Statement:

             (i) To include any Prospectus required by section 10(a)(3) of the
        Securities Act of 1933;

             (ii) To reflect in the Prospectus any facts or events arising after
        the effective date of the Registration Statement (or the most recent
        post-effective amendment thereof) which, individually or in the
        aggregate, represent a fundamental change in the information set forth
        in the Registration Statement.

             (iii) To include any material information with respect to the plan
        of distribution not previously disclosed in the Registration Statement
        or any material change to such information in the Registration
        Statement.

          (2) That, for the purpose of determining any liability under the
     Securities Act of 1933, each such post-effective amendment shall be deemed
     to be a new Registration Statement relating to the securities offered
     therein, and the offering of such securities at that time shall be deemed
     to be the initial bona fide offering thereof.

          (3) To remove from registration by means of a post-effective amendment
     any of the securities being registered which remain unsold at the
     termination of the offering.

     Insofar as indemnification for liabilities arising under the Securities Act
of 1933 may be permitted to directors, officers and controlling persons of the
Company pursuant to the foregoing provisions described in Item 15, or otherwise,
the Company has been advised that in the opinion of the Securities and Exchange
Commission such indemnification is against public policy as expressed in the Act
and is, therefore, unenforceable. In the event that a claim for indemnification
against such liabilities (other than the payment by the Company of expenses
incurred or paid by a director, officer or controlling person of the Company in
the successful defense of any action, suit or proceeding) is asserted by such
director, officer or controlling person in connection with the securities being
registered, the Company will, unless in the opinion of its counsel the matter
has been settled by controlling precedent, submit to a court of appropriate
jurisdiction the question whether such indemnification by it is against public
policy as expressed in the Act and will be governed by the final adjudication of
such issue.

                                      II-4
<PAGE>   16

                                   SIGNATURES

     PURSUANT TO THE REQUIREMENTS OF THE SECURITIES ACT OF 1933, THE REGISTRANT
CERTIFIES THAT IT HAS REASONABLE GROUNDS TO BELIEVE THAT IT MEETS ALL OF THE
REQUIREMENTS FOR FILING THIS POST EFFECTIVE AMENDMENT NUMBER 10 TO THE FORM S-2
AND HAS DULY CAUSED THIS POST-EFFECTIVE AMENDMENT NO. 10 ON FORM S-2 TO
REGISTRATION STATEMENT ON FORM S-4 TO BE SIGNED ON ITS BEHALF BY THE
UNDERSIGNED, THEREUNTO DULY AUTHORIZED, ON MAY 16, 2000.

                                          TRUSERV CORPORATION

                                          By:         /s/ LEONARD G. KUHR
                                            ------------------------------------
                                                      Leonard G. Kuhr
                                              Senior Vice President and Chief
                                                      Financial Officer

     KNOW ALL MEN BY THESE PRESENTS, THAT EACH PERSON WHOSE SIGNATURE APPEARS
BELOW, CONSTITUTES AND APPOINTS GEOFFREY R. MORGAN, LEONARD G. KUHR, AND DIANE
T. NAUER, JOINTLY AND SEVERALLY, ATTORNEYS-IN-FACT AND AGENTS, EACH WITH FULL
POWER OF SUBSTITUTION, FOR HIM OR HER IN ANY AND ALL CAPACITIES TO SIGN ANY AND
ALL AMENDMENTS (INCLUDING POST-EFFECTIVE AMENDMENTS) TO THIS REGISTRATION
STATEMENT, AND TO FILE THE SAME, AND ALL EXHIBITS THERETO, AND OTHER DOCUMENTS
IN CONNECTION THEREWITH, WITH THE SECURITIES AND EXCHANGE COMMISSION, HEREBY
SATISFYING AND CONFIRMING ALL THAT EACH OF SAID ATTORNEYS-IN-FACT AND AGENTS, OR
HIS, HER OR THEIR SUBSTITUTE OR SUBSTITUTES, MAY LAWFULLY DO OR CAUSE TO BE DONE
BY VIRTUE HEREOF.

     PURSUANT TO THE REQUIREMENTS OF THE SECURITIES EXCHANGE ACT OF 1934, THIS
AMENDMENT TO REGISTRATION STATEMENT HAS BEEN SIGNED BELOW BY THE FOLLOWING
PERSONS ON BEHALF OF THE REGISTRANT AND IN THE CAPACITIES AND ON THE DATES
INDICATED.

<TABLE>
<CAPTION>
                      SIGNATURE                                     TITLE                     DATE
                      ---------                                     -----                     ----
<C>                                                      <S>                            <C>

                 /s/ DONALD J. HOYE                      President, Chief Executive          May 16, 2000
- -----------------------------------------------------      Officer and Director
                   Donald J. Hoye

                 /s/ LEONARD G. KUHR                     Senior Vice President and           May 16, 2000
- -----------------------------------------------------      Chief Financial Officer
                   Leonard G. Kuhr

                  /s/ JOE W. BLAGG                       Director                            May 16, 2000
- -----------------------------------------------------
                    Joe W. Blagg

                /s/ JAMES D. BURNETT                     Director                            May 16, 2000
- -----------------------------------------------------
                  James D. Burnett

                 /s/ JAY B. FEINSOD                      Director                            May 16, 2000
- -----------------------------------------------------
                   Jay B. Feinsod

                 /s/ WILLIAM H. HOOD                     Director                            May 16, 2000
- -----------------------------------------------------
                   William H. Hood

               /s/ JAMES D. HOWENSTINE                   Director                            May 16, 2000
- -----------------------------------------------------
                  James Howenstine

               /s/ JERRALD T. KABELIN                    Director                            May 16, 2000
- -----------------------------------------------------
                 Jerrald T. Kabelin

                 /s/ PETER G. KELLY                      Director                            May 16, 2000
- -----------------------------------------------------
                   Peter G. Kelly
</TABLE>

                                      II-5
<PAGE>   17

<TABLE>
<CAPTION>
                      SIGNATURE                                     TITLE                     DATE
                      ---------                                     -----                     ----
<C>                                                      <S>                            <C>

                /s/ ROBERT J. LADNER                     Director                            May 16, 2000
- -----------------------------------------------------
                  Robert J. Ladner

                /s/ GEORGE V. SHEFFER                    Director                            May 16, 2000
- -----------------------------------------------------
                  George V. Sheffer

                /s/ DENNIS A. SWANSON                    Director                            May 16, 2000
- -----------------------------------------------------
                  Dennis A. Swanson

                /s/ JOHN B. WAKE, JR.                    Director                            May 16, 2000
- -----------------------------------------------------
                  John B. Wake, Jr.

                /s/ JOHN M. WEST, JR.                    Director                            May 16, 2000
- -----------------------------------------------------
                  John M. West, Jr.

              /s/ BARBARA B. WILKERSON                   Director                            May 16, 2000
- -----------------------------------------------------
                Barbara B. Wilkerson
</TABLE>

                                      II-6
<PAGE>   18

                                                                    EXHIBIT 23-B

                        CONSENT OF INDEPENDENT AUDITORS

     We consent to the incorporation by reference in Post-Effective Amendment
No. 10 on Form S-2 to the Registration Statement on Form S-4 (File No.
333-18397) and related Prospectus of TruServ Corporation for the registration of
71,108 shares of Class A common stock of our report dated April 14, 2000 with
respect to the consolidated financial statements of TruServ Corporation included
in its Annual Report (Form 10-K) for the year ended December 31, 1999, filed
with the Securities and Exchange Commission.

                                          /s/  ERNST & YOUNG LLP

Chicago, Illinois
May 16, 2000

                                      II-7
<PAGE>   19

                            INDEX TO EXHIBITS FILED
        TO POST EFFECTIVE AMENDMENT NO. 10 TO REGISTRATION STATEMENT ON
                        FORM S-4 OF TRUSERV CORPORATION

<TABLE>
<CAPTION>
EXHIBIT
NUMBER                              EXHIBIT
- -------                             -------
<C>       <S>

 4-K      Amended and Restated Credit Agreement dated as of April 14,
          2000 for $300,000,000 Revolving Credit between TruServ
          Corporation, various financial institutions and Bank of
          America.
 4-N      Amendment dated April 14, 2000 to the Amended and Restated
          Private Shelf Agreement between TruServ Corporation and
          Prudential Insurance Company of America dated November 13,
          1997 for $150,000,000.
 4-Q      Amended and Restatement dated April 14, 2000 to Credit
          Agreement dated September 10, 1998 for $105,000,000 Note
          Purchase Agreement between TruServ Corporation and various
          Purchasers.
10-E      TruServ Corporation Supplemental Retirement Plan between
          TruServ Corporation and selected executives of the Company
          (Amended Effective July 24, 1998).
23-B      Consent of Ernst & Young LLP (included on page II-7).
</TABLE>

     Exhibits incorporated by reference are listed on Pages II-2 and II-3 of
Post-Effective Amendment No. 10 to this Registration Statement on Form S-4 of
TruServ Corporation.

     Supplemental Information to be Furnished with Reports Filed Pursuant to
Section 15(d) of the Act by Registrants which have not Registered Securities
Pursuant to Section 12 of the Act.

                                      II-8

<PAGE>   1
                                                                     EXHIBIT 4-K



                      AMENDED AND RESTATED CREDIT AGREEMENT

                           DATED AS OF APRIL 14, 2000

                                      AMONG


                              TRUSERV CORPORATION,


                         VARIOUS FINANCIAL INSTITUTIONS,

                                       AND

                             BANK OF AMERICA, N.A.,
                                    AS AGENT



                   ARRANGED BY BANC OF AMERICA SECURITIES LLC








<PAGE>   2




                                TABLE OF CONTENTS

<TABLE>
<CAPTION>
Section                                                                             Page

<S>                                                                                  <C>
                              ARTICLE I DEFINITIONS
  1.1 Certain Defined Terms.........................................................  1
  1.2 Other Interpretive Provisions................................................. 20
  1.3 Accounting Principles......................................................... 21
  1.4 Currency Equivalents Generally................................................ 21
  1.5 Introduction of Euro.......................................................... 21

                              ARTICLE II THE CREDITS
  2.1 Amounts and Terms of Commitments.............................................. 22
  2.2 Loan Accounts................................................................. 22
  2.3 Procedure for Committed Borrowing............................................. 23
  2.4 Conversion and Continuation Elections for Committed Borrowings................ 24
  2.5 Utilization of Commitments in Offshore Currencies............................. 25
  2.6 Bid Borrowings................................................................ 26
  2.7 Procedure for Bid Borrowings.................................................. 27
  2.8 Termination or Reduction of Commitments....................................... 29
      2.8.1 Voluntary Termination or Reduction of Commitments....................... 29
      2.8.2 Mandatory Reductions of Commitments..................................... 30
      2.8.3 All Reductions of Commitments........................................... 30
  2.9 Prepayments................................................................... 30
               2.9.1  Optional Prepayments.......................................... 30
               2.9.2  Mandatory Prepayments......................................... 31
    2.10  Currency Exchange Fluctuations............................................ 31
    2.11  Repayment................................................................. 31
    2.12  Interest.................................................................. 31
    2.13  Fees...................................................................... 32
               (a) Certain Fees..................................................... 32
               (b) Commitment Fees.................................................. 32
    2.14  Computation of Fees and Interest.......................................... 32
    2.15  Payments by the Company................................................... 33
    2.16  Payments by the Lenders to the Agent...................................... 33
    2.17  Sharing of Payments, Etc.................................................. 34
    2.18  Swing Line Commitment..................................................... 35
    2.19  Borrowing Procedures for Swing Line Loans................................. 35
    2.20  Prepayment or Refunding of Swing Line Loans............................... 36
    2.21  Participations in Swing Line Loans........................................ 36
</TABLE>


<PAGE>   3


<TABLE>
<CAPTION>
Section                                                                             Page
<S>                                                                                 <C>
    2.22  Participation Obligations Unconditional................................... 37
    2.23  Conditions to Swing Line Loans............................................ 37
    2.24  BA Subfacility............................................................ 37
               (a) Creation......................................................... 37
               (b) Notice........................................................... 38
               (c) Issuance Fee..................................................... 38
               (d) Payment.......................................................... 38
               (e) Participations in BAs............................................ 39
               (f) Limitation of Liability.......................................... 39

                ARTICLE III TAXES, YIELD PROTECTION AND ILLEGALITY
    3.1  Taxes...................................................................... 40
    3.2  Illegality................................................................. 41
    3.3  Increased Costs and Reduction of Return.................................... 41
    3.4  Funding Losses............................................................. 42
    3.5  Inability to Determine Rates............................................... 43
    3.6  Reserves on Offshore Rate Loans............................................ 43
    3.7  Certificates of Lenders.................................................... 44
    3.8  Substitution of Lenders.................................................... 44
    3.9  Survival................................................................... 44

                         ARTICLE IV CONDITIONS PRECEDENT
    4.1  Conditions to Effectiveness................................................ 44
               (a) Agreement........................................................ 44
               (b) Resolutions; Incumbency; Certificate of Incorporation; Bylaws.... 44
               (c) Good Standing.................................................... 45
               (d) Legal Opinion.................................................... 45
               (e) Payment of Fees.................................................. 45
               (f) Certificate...................................................... 45
               (g) Guaranty......................................................... 46
               (h) Security Agreement............................................... 46
               (i) Pledge Agreement................................................. 46
               (j) Intercreditor Agreement.......................................... 46
               (k) Trademark Security Agreement..................................... 46
               (l) Amendment of Certain Agreements.................................. 46
               (m) Other Documents.................................................. 46
    4.2  Conditions to All Credit Extensions........................................ 46
               (a) Notice........................................................... 46
               (b) Continuation of Representations and Warranties................... 46
               (c) No Existing Default.............................................. 46
</TABLE>



<PAGE>   4

<TABLE>
<CAPTION>
Section                                                                             Page
<S>                                                                                 <C>
                     ARTICLE V REPRESENTATIONS AND WARRANTIES
    5.1  Organization; Subsidiary Preferred Stock................................... 47
    5.2  Financial Statements....................................................... 47
    5.3  Actions Pending............................................................ 47
    5.4  Outstanding Debt........................................................... 47
    5.5  Title to Properties........................................................ 47
    5.6  Taxes...................................................................... 48
    5.7  Conflicting Agreements and Other Matters................................... 48
    5.8  Use of Proceeds............................................................ 48
    5.9  ERISA...................................................................... 49
    5.10 Governmental Consent....................................................... 49
    5.11 Environmental Compliance................................................... 49
    5.12 Disclosure................................................................. 49
    5.13 Hostile Tender Offers...................................................... 50
    5.14 Priority of Obligations.................................................... 50
    5.15 Year 2000 Problem.......................................................... 50

                         ARTICLE VI AFFIRMATIVE COVENANTS
    6.1  Financial Statements....................................................... 50
    6.2  Certificates; Other Information............................................ 51
    6.3  Notices.................................................................... 52
    6.4  Preservation of Corporate Existence, Etc................................... 53
    6.5  Maintenance of Property.................................................... 53
    6.6  Insurance.................................................................. 53
    6.7  Payment of Obligations..................................................... 53
    6.8  Compliance with Laws....................................................... 54
    6.9  Compliance with ERISA...................................................... 54
    6.10 Inspection of Property and Books and Records............................... 54
    6.11 Environmental Laws......................................................... 54
    6.12 Use of Proceeds............................................................ 54
    6.13 Covenant to Secure Obligations Equally..................................... 55
    6.14 Cooperative Status......................................................... 55
    6.15 Collateral/Accounting Systems Examination.................................. 55
    6.16 Real Estate Documents...................................................... 55
    6.17 Further Assurances......................................................... 56
    6.18 Waiver of Negative Pledge.................................................. 56

                          ARTICLE VII NEGATIVE COVENANTS
    7.1  Fixed Charge Coverage Ratio................................................ 57
</TABLE>


<PAGE>   5


<TABLE>
<CAPTION>
Section                                                                             Page
<S>                                                                                 <C>
    7.2  Lien Restrictions.......................................................... 57
    7.3  Debt Restrictions.......................................................... 58
    7.4  Sale of Assets............................................................. 59
    7.5  Merger..................................................................... 59
    7.6  Restrictions on Transactions with Affiliates and Stockholders.............. 59
    7.7  Issuance of Stock by Subsidiaries.......................................... 59
    7.8  Compliance with ERISA...................................................... 59
    7.9  No Change in Subordination Terms, etc...................................... 60
    7.10 Nature of Business......................................................... 60
    7.11 Restricted Investments..................................................... 60
    7.12 Restricted Payments........................................................ 61
    7.13 Use of Proceeds............................................................ 61
    7.14 Ratio of Borrowing Base to Debt............................................ 62
    7.15 Minimum EBITDA............................................................. 62
    7.16 Inactive Subsidiaries...................................................... 62
    7.17 Amendments to Financing Agreements......................................... 62

                          ARTICLE VIII EVENTS OF DEFAULT
    8.1  Event of Default........................................................... 62
    8.2  Remedies................................................................... 65
    8.3  Rights Not Exclusive....................................................... 65

                               ARTICLE IX THE AGENT
    9.1  Appointment and Authorization; "Agent"..................................... 66
    9.2  Delegation of Duties....................................................... 66
    9.3  Liability of Agent......................................................... 67
    9.4  Reliance by Agent.......................................................... 67
    9.5  Notice of Default.......................................................... 67
    9.6  Credit Decision............................................................ 68
    9.7  Indemnification of Agent................................................... 68
    9.8  Agent in Individual Capacity............................................... 68
    9.9  Successor Agent............................................................ 69
    9.10 Withholding Tax............................................................ 69
    9.11 Co-Agents.................................................................. 70

                             ARTICLE X MISCELLANEOUS
    10.1  Amendments and Waivers.................................................... 71
    10.2  Notices................................................................... 72
    10.3  No Waiver; Cumulative Remedies............................................ 72
    10.4  Costs and Expenses........................................................ 72
</TABLE>



<PAGE>   6



<TABLE>
<CAPTION>
Section                                                                             Page

<S>                                                                                 <C>
    10.5  Company Indemnification................................................... 73
    10.6  Payments Set Aside........................................................ 73
    10.7  Successors and Assigns.................................................... 74
    10.8  Assignments, Participations, etc.......................................... 74
    10.9  Confidentiality........................................................... 75
    10.10 Set-off................................................................... 76
    10.11 Automatic Debits of Fees.................................................. 76
    10.12 Notification of Addresses, Lending Offices, Etc........................... 76
    10.13 Counterparts.............................................................. 76
    10.14 Severability.............................................................. 77
    10.15 No Third Parties Benefited................................................ 77
    10.16 Governing Law and Jurisdiction............................................ 77
    10.17 Waiver of Jury Trial...................................................... 77
    10.18 Judgment.................................................................. 78
    10.19 Entire Agreement.......................................................... 78
    10.20 Amendment and Restatement................................................. 78
    10.21 Bid Loan Option........................................................... 78
    10.22 Intercreditor Agreement; Collateral Matters............................... 78
    10.23 Waiver.................................................................... 79
</TABLE>


                                   SCHEDULES

Schedule 1.1        Pricing Schedule
Schedule 2.1        Commitments and Pro Rata Shares
Schedule 5.7        Restrictive Agreements
Schedule 6.16       Mortgaged Property
Schedule 7.2        Liens
Schedule 7.11       Investments
Schedule 10.2       Offshore and Domestic Lending Offices; Addresses for Notices

                                   EXHIBITS

Exhibit A           Form of Notice of Borrowing
Exhibit B           Form of Notice of Conversion/Continuation
Exhibit C           [Intentionally Deleted]
Exhibit D           [Intentionally Deleted]
Exhibit E           Form of Compliance Certificate
Exhibit F           Form of Legal Opinion of Counsel to the Company
Exhibit G           Form of Assignment and Acceptance




<PAGE>   7




Exhibit H           Form of Note
Exhibit I           Form of Subordinated Note
Exhibit J           Form of Trademark Security Agreement
Exhibit K           Form of Guaranty
Exhibit L           Form of Pledge Agreement
Exhibit M           Form of Security Agreement
Exhibit N           Form of Intercreditor Agreement
Exhibit O           Form of Borrowing Base Certificate







<PAGE>   8



                      AMENDED AND RESTATED CREDIT AGREEMENT


     This AMENDED AND RESTATED CREDIT AGREEMENT is entered into as of April 14,
2000, among TRUSERV CORPORATION, a Delaware corporation (the "Company"), the
several financial institutions from time to time party to this Agreement
(collectively the "Lenders"; individually each a "Lender"), and BANK OF AMERICA,
N.A. (in its individual capacity, "Bank of America"), as Accepting Lender, Swing
Line Lender and Agent.

     WHEREAS, the Company, the Lenders and Bank of America (then known as Bank
of America National Trust and Savings Association), as agent, are parties to a
Credit Agreement dated as of July 1, 1997 (as amended prior to the date hereof,
the "Original Agreement"); and

     WHEREAS, the parties hereto have agreed to amend and restate the Original
Agreement to make various changes thereto;

     NOW, THEREFORE, in consideration of the mutual agreements, provisions and
covenants contained herein, the parties agree as follows:


                                    ARTICLE I

                                   DEFINITIONS

     1.1 Certain Defined Terms. The following terms have the following meanings:

            Absolute Rate - see subsection 2.7(b)(ii)(D).

            Absolute Rate Auction means a solicitation of Competitive Bids
     setting forth Absolute Rates pursuant to Section 2.7.

            Absolute Rate Bid Loan means a Bid Loan that bears interest at a
     rate determined with reference to the Absolute Rate.

            Acceptance Documents means such documents and agreements as the
     Accepting Lender may reasonably require in connection with any BA
     hereunder.

            Accepting Lender means BofA in its capacity as accepting lender
     hereunder, together with any successor in such capacity.

            Affiliate means, as to any Person, any other Person which, directly
     or indirectly, is in control of, is controlled by, or is under common
     control with, such Person. A Person




<PAGE>   9



     shall be deemed to control another Person if the controlling Person
     possesses, directly or indirectly, the power to direct or cause the
     direction of the management and policies of such other Person, whether
     through the ownership of voting securities, membership interests, by
     contract, or otherwise.

            Agent means BofA in its capacity as agent for the Lenders hereunder,
     and any successor agent arising under Section 9.9.

            Agent-Related Persons means the Agent and any successor thereto in
     such capacity hereunder, together with their respective Affiliates, and the
     officers, directors, employees, agents and attorneys-in-fact of such
     Persons and Affiliates.

            Agent's Payment Office means (i) in respect of payments in Dollars,
     the address for payments to the Agent set forth on Schedule 10.2 or such
     other address as the Agent may from time to time specify in accordance with
     Section 10.2 and (ii) in the case of payments in any Offshore Currency,
     such address as the Agent may from time to time specify in accordance with
     Section 10.2.

            Agreed Alternative Currency - see subsection 2.5(e).

            Agreement means this Amended and Restated Credit Agreement.

            Applicable Currency means, as to any particular payment or Loan,
     Dollars or the Offshore Currency in which it is denominated or is payable.

            Arranger means Banc of America Securities LLC.

            Asset Sale means the sale, lease, assignment or other transfer for
     value (each a "Disposition") by the Company or any Subsidiary to any Person
     (other than the Company or a Subsidiary) of any fixed asset of the Company
     or such Subsidiary.

            Assignee - see subsection 10.8(a).

            Attorney Costs means and includes all fees and charges of any law
     firm or other external counsel, and, without duplication, the allocated
     cost of internal legal services and all disbursements of internal counsel.

            BA means a draft drawn by the Company on, and accepted and
     discounted by, the Accepting Lender pursuant to Section 2.24 in the
     standard form for bankers' acceptances used by the Accepting Lender.

            BA Commission means the percentage set forth under the heading "BA
     Commission" on Schedule 1.1 opposite the applicable Fixed Charge Coverage
     Ratio.



<PAGE>   10


            BA Outstandings means at any time the sum of (a) the maximum
     aggregate amount which is, or at any time thereafter may become, payable by
     the Accepting Lender under all BAs which have been accepted plus (b) the
     aggregate amount of all payments made by the Accepting Lender under BAs and
     not previously reimbursed by the Company.

            Bankruptcy Code means the Federal Bankruptcy Reform Act of 1978 (11
     U.S.C.ss.101, et seq.).

            Bankruptcy Law - see subsection 8.1(h).

            Base Rate means, for any day, a per annum rate equal to the higher
     of: (a) the sum of 0.50% plus the latest Federal Funds Rate; and (b) the
     rate of interest in effect for such day as publicly announced from time to
     time by BofA in San Francisco, California, as its "reference rate." (The
     "reference rate" is a rate set by BofA based upon various factors including
     BofA's costs and desired return, general economic conditions and other
     factors, and is used as a reference point for pricing some loans, which may
     be priced at, above, or below such announced rate.) Any change in the
     reference rate announced by BofA shall take effect at the opening of
     business on the day specified in the public announcement of such change.

            Base Rate Committed Loan means a Committed Loan that bears interest
     based on the Base Rate.

            Base Rate Margin means the percentage set forth under the heading
     "Base Rate Margin" on Schedule 1.1 opposite the applicable Total Senior
     Debt to EBITDA Ratio.

            Benefited Obligations has the meaning set forth in the Intercreditor
     Agreement.

            Benefited Parties has the meaning set forth in the Intercreditor
     Agreement.

            Bid Borrowing means a Borrowing hereunder consisting of one or more
     Bid Loans made to the Company on the same day by one or more Lenders.

            Bid Loan means a Loan in Dollars by a Lender to the Company under
     Section 2.6, which may be a LIBOR Bid Loan or an Absolute Rate Bid Loan.

            Bid Loan Lender means, in respect of any Bid Loan, the Lender making
     such Bid Loan to the Company.

            BofA means Bank of America, N.A., a national banking association.

            Borrowing means a borrowing hereunder consisting of Loans of the
     same Type




<PAGE>   11

     and in the same Applicable Currency made to the Company on the same day by
     one or more Lenders under Article II, and, other than in the case of Base
     Rate Committed Loans, having the same Interest Period. A Borrowing may be a
     Bid Borrowing or a Committed Borrowing.

            Borrowing Base means, as of the last day of any fiscal month, the
     total of (i) 85% of the remainder of (x) the daily average for such month
     of the amount of "Accounts and notes receivable, net" as would be shown on
     the Company's consolidated balance sheet minus (y) the sum of all Debt
     payable to Members and all Indebtedness secured by a Lien on such
     receivables (other than Liens in favor of the Collateral Agent) plus (ii)
     50% of the remainder of (x) the amount, based on the lower of cost or
     market value, of "Inventories" as would be shown on the Company's
     consolidated balance sheet as of the last day of such month minus (y) all
     Indebtedness secured by a Lien on such Inventories (other than Liens in
     favor of the Collateral Agent) plus (iii) the remainder of (x) the
     Specified Percentage (as defined below) of the amount of "Properties, less
     accumulated depreciation" as would be shown on the Company's consolidated
     balance sheet as of the last day of such month minus (y) the
     then-outstanding amount of all Indebtedness secured by a Lien on any such
     properties (other than Liens in favor of the Collateral Agent); provided
     that the "Accounts and notes receivable, net" "Inventories" and
     "Properties, less accumulated depreciation" of Cotter Canada Hardware and
     Variety Company Inc. and of TruServ Canada Cooperative Inc. shall be
     excluded in determining amounts pursuant to clauses (i), (ii) and (iii)
     above; and provided, further that the amount determined pursuant to clause
     (ii) (the "Inventory Amount") shall be reduced by the amount (if any)
     necessary so that the Inventory Amount is not more than 45% of the total of
     clauses (i), (ii) and (iii). For purposes of the foregoing, "Specified
     Percentage" means (a) from January 1, 2000 through December 31, 2000, 40%,
     (b) from January 1, 2001 through December 31, 2001, 30%, and (c)
     thereafter, 20%.

            Borrowing Date means any date on which a Borrowing occurs under
     Section 2.3, 2.7 or 2.18.

            Business Day means any day other than a Saturday, Sunday or other
     day on which commercial banks in New York City, Chicago, Charlotte or San
     Francisco are authorized or required by law to close and (i) with respect
     to disbursements and payments in Dollars relating to Offshore Rate Loans, a
     day on which dealings are carried on in the applicable offshore Dollar
     interbank market and (ii) with respect to disbursements and payments in and
     calculations pertaining to any Offshore Currency, a day on which commercial
     banks are open for foreign exchange business in London, England, and on
     which dealings in the relevant Offshore Currency are carried on in the
     applicable offshore foreign exchange interbank market in which disbursement
     of or payment in such Offshore Currency will be made or received hereunder.

            Capital Adequacy Regulation means any guideline, request or
     directive of any


<PAGE>   12

     central bank or other Governmental Authority, or any other law, rule or
     regulation, whether or not having the force of law, in each case, regarding
     capital adequacy of any bank or of any corporation controlling a bank.

            Capitalized Lease Obligation means any rental obligation which,
     under GAAP, is or will be required to be capitalized on the books of the
     Company or any Subsidiary, taken at the amount thereof accounted for as
     indebtedness (net of interest expense).

            Closing Date means the date on which all conditions precedent set
     forth in Section 4.1 are satisfied or waived by all Lenders (or, in the
     case of subsection 4.1(e), waived by the Person entitled to receive the
     applicable payment).

            Code means the Internal Revenue Code of 1986 and regulations
     promulgated thereunder.

            Collateral Agent means BofA in its capacity as collateral agent
     under the Intercreditor Agreement, together with any successor thereto in
     such capacity.

            Collateral Documents means the Security Agreement, the Trademark
     Security Agreement, the Pledge Agreement, each Mortgage and any other
     document or instrument pursuant to which the Company or any Guarantor
     grants to the Collateral Agent, for the benefit of the Benefited Parties, a
     security interest in any of its property to secure the payment of any of
     the Benefited Obligations.

            Commitment - see Section 2.1.

            Commitment Fee Rate means the percentage set forth under the heading
     "Commitment Fee Rate" on Schedule 1.1 opposite the applicable Total Senior
     Debt to EBITDA Ratio.

            Committed Borrowing means a Borrowing hereunder consisting of
     Committed Loans made by the Lenders ratably from time to time according to
     their respective Unused Commitment Shares.

            Committed Loan means a Loan by a Lender to the Company under Section
     2.1, which may be an Offshore Rate Committed Loan or a Base Rate Committed
     Loan (each a "Type" of Committed Loan).

            Company - see the Preamble.

            Competitive Bid means an offer by a Lender to make a Bid Loan in
     accordance with Section 2.7.

            Competitive Bid Request - see subsection 2.7(a).



<PAGE>   13


            Compliance Certificate means a certificate substantially in the form
     of Exhibit E.

            Computation Date means any date on which the Agent determines the
     Dollar Equivalent amount of any Offshore Currency Loans pursuant to
     subsection 2.5(a).

            Consolidated Capitalization means, as of the time of any
     determination, the sum of (i) Consolidated Net Worth and (ii) Funded Debt.

            Consolidated Net Earnings means with respect to any period:

            (i) consolidated gross revenues of the Company and its Subsidiaries,
     minus

            (ii) all operating and non-operating expenses of the Company and its
     Subsidiaries including all charges of a proper character (including current
     and deferred taxes on income, provision for taxes on unremitted foreign
     earnings which are included in gross revenues, current additions to
     reserves and merger integration costs),

     but not including in gross revenues:

                  (a) any extraordinary gains or losses (net of expenses and
            taxes applicable thereto) resulting from the sale, conversion or
            other disposition of capital assets (i.e., assets other than current
            assets);

                  (b) any gains resulting from the appraised write-up of assets;

                  (c) any equity of the Company or any Subsidiary in the
            unremitted earnings of any corporation which is not a Subsidiary;

                  (d) any earnings of any Person acquired by the Company or any
            Subsidiary through purchase, merger or consolidation or otherwise
            for any year prior to the year of acquisition; or

                  (e) any deferred credit representing the excess of equity in
            any Subsidiary at the date of acquisition over the cost of the
            investment in such Subsidiary;

     all determined in accordance with GAAP; provided that, to the extent that
     amounts are deducted from Consolidated Net Earnings during the Company's
     1999 fiscal year as a result of SOP 98-5, "Reporting the Costs of Start-up
     Activities", issued by the American Institute of Certified Public
     Accountants ("SOP 98-5"), in excess of the amount that would have been
     deducted absent SOP 98-5, such excess shall be added back to Consolidated
     Net Earnings.



<PAGE>   14


            Consolidated Net Worth means, as of any date of determination, the
     sum of (i) the par value (or value stated on the books of the Company) of
     the capital stock of all classes of the Company, plus (or minus in the case
     of a surplus deficit) (ii) the amount of the consolidated surplus, whether
     capital or earned, of the Company and its Subsidiaries, all determined in
     accordance with GAAP.

            Contractual Obligation means, as to any Person, any provision of any
     security issued by such Person or of any agreement, undertaking, contract,
     indenture, mortgage, deed of trust or other instrument, document or
     agreement to which such Person is a party or by which it or any of its
     property is bound.

            Conversion/Continuation Date means any date on which, under Section
     2.4, the Company (a) converts Committed Loans of one Type to another Type
     or (b) continues as Committed Loans of the same Type, but with a new
     Interest Period, Committed Loans having an Interest Period expiring on such
     date.

            Cost of Funds Rate means, for any day, the rate per annum quoted by
     BofA as its costs for obtaining Federal Funds on such day. The Costs of
     Funds Rate for any day which is not a Business Day shall be the Cost of
     Funds Rate for the preceding Business Day.

            Credit Extension means and includes (a) the making of any Loan
     hereunder and (b) the acceptance of any BA hereunder.

            Debt means Short Term Debt and Funded Debt.

            Dollar Equivalent means, at any time, (a) as to any amount
     denominated in Dollars, the amount thereof at such time, and (b) as to any
     amount denominated in an Offshore Currency, the equivalent amount in
     Dollars as determined by the Agent at such time on the basis of the Spot
     Rate for the purchase of Dollars with such Offshore Currency on the most
     recent Computation Date provided for in subsection 2.5(a) or such other
     date as is specified herein.

            Dollars, dollars and $ each mean lawful money of the United States.

            EBITDA means, for any period, Consolidated Net Earnings for such
     period plus, to the extent deducted in computing such Consolidated Net
     Earnings, interest expense, taxes, depreciation and amortization.

            Effective Date - see Section 4.1.

            Environmental Claims means all claims, however asserted, by any
     Governmental



<PAGE>   15



     Authority or other Person alleging potential liability or responsibility
     for violation of any Environmental Law, or for release or injury to the
     environment.

            Environmental Laws means all federal, state or local laws, statutes,
     common law duties, rules, regulations, ordinances and codes, together with
     all administrative orders, directed duties, requests, licenses,
     authorizations and permits of, and agreements with, any Governmental
     Authorities, in each case relating to environmental, health, safety and
     land use matters.

            ERISA means the Employee Retirement Income Security Act of 1974 and
     regulations promulgated thereunder.

            ERISA Affiliate means any trade or business (whether or not
     incorporated) under common control with the Company within the meaning of
     Section 414(b) or (c) of the Code (and Sections 414(m) and (o) of the Code
     for purposes of provisions relating to Section 412 of the Code).

            ERISA Event means (a) a Reportable Event with respect to a Pension
     Plan; (b) a withdrawal by the Company or any ERISA Affiliate from a Pension
     Plan subject to Section 4063 of ERISA during a plan year in which it was a
     substantial employer (as defined in Section 4001(a)(2) of ERISA) or a
     substantial cessation of operations which is treated as such a withdrawal;
     (c) a complete or partial withdrawal by the Company or any ERISA Affiliate
     from a Multiemployer Plan or notification that a Multiemployer Plan is in
     reorganization; (d) the filing of a notice of intent to terminate, the
     treatment of a Pension Plan amendment as a termination under Section 4041
     or 4041A of ERISA, or the commencement of proceedings by the PBGC to
     terminate a Pension Plan or Multiemployer Plan; (e) an event or condition
     which might reasonably be expected to constitute grounds under Section 4042
     of ERISA for the termination of, or the appointment of a trustee to
     administer, any Pension Plan or Multiemployer Plan; or (f) the imposition
     of any liability under Title IV of ERISA, other than PBGC premiums due but
     not delinquent under Section 4007 of ERISA, upon the Company or any ERISA
     Affiliate.

            Event of Default - see Section 8.1.

            Excess Net Cash Proceeds means Net Cash Proceeds from Assets Sales
     which, together with all other Net Cash Proceeds from Asset Sales after
     January 1, 2000 (excluding the amount of such Net Cash Proceeds, if any,
     previously applied to reduce the Commitments pursuant to Section 2.8.2),
     exceed $10,000,000.

            Exchange Act means the Securities Exchange Act of 1934 and
     regulations promulgated thereunder.

            Facility Fee Rate means the percentage set forth under the heading
     "Facility Fee


<PAGE>   16


     Rate" on Schedule 1.1 opposite the applicable Fixed Charge Coverage Ratio.

            Federal Funds Rate means, for any day, the rate set forth in the
     weekly statistical release designated as H.15(519), or any successor
     publication, published by the Federal Reserve Bank of New York (including
     any such successor, "H.15(519)") on the preceding Business Day opposite the
     caption "Federal Funds (Effective)"; or, if for any relevant day such rate
     is not so published on any such preceding Business Day, the rate for such
     day will be the arithmetic mean as determined by the Agent of the rates for
     the last transaction in overnight Federal funds arranged prior to 9:00 a.m.
     (New York City time) on that day by each of three leading brokers of
     Federal funds transactions in New York City selected by the Agent.

            Fee Letter - see subsection 2.13(a).

            Fixed Charge Coverage Ratio means, as of the last day of any fiscal
     quarter, the ratio of

                    (a) the sum, for the period of four consecutive fiscal
            quarters ending on such day, of (i) Consolidated Net Earnings plus
            (ii) to the extent deducted in determining such Consolidated Net
            Earnings, interest expense, taxes, operating lease expense,
            depreciation and amortization, plus (iii) for the period of four
            fiscal quarters ending March 31, 2000, June 30, 2000 and September
            30, 2000, Special 1999 Charges (to the extent taken in such period),
            plus (iv) for the period of four fiscal quarters ending March 31,
            2000 and June 30, 2000, Special A/P Charges (to the extent taken in
            such period),

            to

                    (b) the sum for such period of (i) operating lease expense
            and (ii) interest expense;

     each as determined for the Company and its Subsidiaries on a consolidated
     basis.

            Foreign Subsidiary means each Subsidiary of the Company which is
     organized under the laws of any jurisdiction other than, and which is
     conducting the majority of its business outside of, the United States or
     any state thereof.

            FRB means the Board of Governors of the Federal Reserve System, and
     any Governmental Authority succeeding to any of its principal functions.

            Funded Debt means and includes, (i) any obligation payable more than
     one year from the date of creation thereof which under GAAP is shown on a
     balance sheet as a liability (including Capitalized Lease Obligations and
     notes payable to Members but


<PAGE>   17

     excluding reserves for deferred income taxes and other reserves to the
     extent that such reserves do not constitute an obligation); (ii)
     indebtedness payable more than one year from the date of creation thereof
     which is secured by any lien on property owned by the Company or any
     Subsidiary and (iii) Guarantees (excluding Guarantees of loans made to
     Members in an amount not exceeding in the aggregate $20,000,000).

            Further Taxes means any and all present or future taxes, levies,
     assessments, imposts, duties, deductions, fees, withholdings or similar
     charges (including net income taxes and franchise taxes), and all
     liabilities with respect thereto, imposed by any jurisdiction on account of
     amounts payable or paid pursuant to Section 3.1.

            FX Trading Office means the Foreign Exchange Trading Center #5193,
     San Francisco, California, of BofA, or such other office of BofA or any of
     its Affiliates as BofA may designate from time to time.

            GAAP means generally accepted accounting principles set forth from
     time to time in the opinions and pronouncements of the Accounting
     Principles Board and the American Institute of Certified Public Accountants
     and statements and pronouncements of the Financial Accounting Standards
     Board (or agencies with similar functions of comparable stature and
     authority within the U.S. accounting profession), which are applicable to
     the circumstances as of the date of determination.

            Governmental Authority means any nation or government, any state or
     other political subdivision thereof, any central bank (or similar monetary
     or regulatory authority) thereof, any entity exercising executive,
     legislative, judicial, regulatory or administrative functions of or
     pertaining to government, and any corporation or other entity owned or
     controlled, through stock or capital ownership or otherwise, by any of the
     foregoing.

            Guarantee means, with respect to any Person, any direct or indirect
     liability, contingent or otherwise, of such Person with respect to any
     indebtedness, lease, dividend or other obligation of another, including,
     without limitation, any such obligation directly or indirectly guaranteed,
     endorsed (other than for collection of deposit in the ordinary course of
     business) or discounted or sold with recourse by such Person, or in respect
     of which such Person is otherwise directly or indirectly liable, including,
     without limitation, any such obligation in effect guaranteed by such Person
     through any agreement (contingent or otherwise) to purchase, repurchase or
     otherwise acquire such obligation or any security therefor, or to provide
     funds for the payment or discharge of such obligation (whether in the form
     of loans, advances, stock purchases, capital contributions or otherwise),
     or to maintain the solvency or any balance sheet or other financial
     condition of the obligor of such obligation, or to make payment for any
     products, materials or supplies or for any transportation or services
     regardless of the non-delivery or non-furnishing thereof, in any such case
     if the purpose or intent of such agreement is to provide assurance that
     such obligation will be paid or discharged, or that any agreements relating
     thereto will be complied with, or that the holders of such obligation will
     be protected against loss in


<PAGE>   18

     respect thereof. The amount of any Guarantee shall be equal to the
     outstanding principal amount of the obligation guaranteed or such lesser
     amount to which the maximum exposure of the guarantor shall have been
     specifically limited.

            Guarantor means, on any day, each Subsidiary that has executed a
     counterpart of the Guaranty on or prior to that day (or is required to
     execute a counterpart of the Guaranty on that day).

            Guaranty means the Guaranty executed by various Subsidiaries,
     substantially in the form of Exhibit K.

            Hostile Tender Offer means, with respect to the use of proceeds of
     any Loan or BA, any offer to purchase, or any purchase of, shares of
     capital stock of any corporation or equity interests in any other entity,
     or securities convertible into or representing the beneficial ownership of,
     or rights to acquire, any such shares or equity interests, if such shares,
     equity interests, securities or rights are of a class which is publicly
     traded on any securities exchange or in any over-the-counter market, other
     than purchases of such shares, equity interests, securities or rights
     representing less than 5% of the equity interests or beneficial ownership
     of such corporation or other entity for portfolio investment purposes, and
     such offer or purchase has not been duly approved by the board of directors
     of such corporation or the equivalent governing body of such other entity
     prior to the date on which the Company makes the borrowing request for such
     Loan or the request for such BA.

            Inactive Subsidiary means any Subsidiary which does not actively
     conduct business and which has less than $100,000 of assets.

            Indebtedness means, with respect to any Person, without duplication,
     (i) all items (excluding items of contingency reserves or of reserves for
     deferred income taxes) which in accordance with GAAP would be included in
     determining total liabilities as shown on the liability side of a balance
     sheet of such Person as of the date on which Indebtedness is to be
     determined, (ii) all indebtedness secured by any Lien on any property or
     asset owned or held by such Person subject thereto, whether or not the
     indebtedness secured thereby shall have been assumed and (iii) all
     indebtedness of others with respect to which such Person has become liable
     by way of Guarantee.

            Indemnified Liabilities - see Section 10.5.

            Indemnified Person - see Section 10.5.

            Independent Auditor - see subsection 6.1(a).

            Insolvency Proceeding means, with respect to any Person, (a) any
     case, action or


<PAGE>   19

     proceeding with respect to such Person before any court or other
     Governmental Authority relating to bankruptcy, reorganization, insolvency,
     liquidation, receivership, dissolution, winding-up or relief of debtors, or
     (b) any general assignment for the benefit of creditors, composition,
     marshalling of assets for creditors, or other, similar arrangement in
     respect of its creditors generally or any substantial portion of its
     creditors; undertaken under U.S. Federal, state or foreign law, including
     the Bankruptcy Code.

            Intercreditor Agreement means the Intercreditor Agreement dated as
     of April 14, 2000 among the Agent, the Collateral Agent and various other
     parties, substantially in the form of Exhibit N.

            Interest Payment Date means (i) as to any Loan other than a Base
     Rate Committed Loan or a Swing Line Loan, the last day of each Interest
     Period applicable to such Loan, (ii) as to any Base Rate Committed Loan,
     the last Business Day of each calendar quarter, and (iii) as to any Swing
     Line Loan, each Business Day (or as otherwise agreed between the Company
     and the Swing Line Lender); provided that (a) if any Interest Period for an
     Offshore Rate Committed Loan exceeds three months, the date that falls
     three months after the beginning of such Interest Period shall also be an
     Interest Payment Date and (b) as to any Bid Loan, such intervening dates
     prior to the maturity thereof as may be specified by the Company and agreed
     to by the applicable Bid Loan Lender in the applicable Competitive Bid also
     shall be Interest Payment Dates.

            Interest Period means, (a) as to any Offshore Rate Loan, the period
     commencing on the Borrowing Date of such Loan or (in the case of any
     Offshore Rate Committed Loan) on the Conversion/Continuation Date on which
     the Loan is converted into or continued as an Offshore Rate Committed Loan,
     and ending on the date one, two, three or six months thereafter as selected
     by the Company in its Notice of Committed Borrowing, Notice of
     Conversion/Continuation or Competitive Bid Request, as the case may be; and
     (b) as to any Absolute Rate Bid Loan, a period of not more than 180 days as
     selected by the Company in the applicable Competitive Bid Request; provided
     that:

                    (i) if any Interest Period would otherwise end on a day that
            is not a Business Day, such Interest Period shall be extended to the
            following Business Day unless, in the case of an Offshore Rate Loan,
            the result of such extension would be to carry such Interest Period
            into another calendar month, in which event such Interest Period
            shall end on the preceding Business Day;

                    (ii) any Interest Period for an Offshore Rate Loan that
            begins on the last Business Day of a calendar month (or on a day for
            which there is no numerically corresponding day in the calendar
            month at the end of such Interest Period) shall end on the last
            Business Day of the calendar month at the end of such Interest
            Period; and


<PAGE>   20

                    (iii) no Interest Period for any Loan shall extend beyond
            the scheduled Termination Date.

            Investments means any loan or advance to, or ownership, purchase or
     acquisition of any security (including stock) or obligations of, or any
     other interest in, or any capital contribution made to, any Person.

            IRS means the Internal Revenue Service, and any Governmental
     Authority succeeding to any of its principal functions under the Code.

            Lender - see the Preamble. References to the "Lenders" shall include
     BofA in its capacity as Accepting Lender and as Swing Line Lender.

            Lending Office means, as to any Lender, the office or offices of
     such Lender specified as its "Lending Office" or "Domestic Lending Office"
     or "Offshore Lending Office", as the case may be, on Schedule 10.2, or such
     other office or offices as such Lender may from time to time notify the
     Company and the Agent.

            LIBOR Auction means a solicitation of Competitive Bids setting forth
     a LIBOR Bid Margin pursuant to Section 2.7.

            LIBOR Bid Loan means any Bid Loan that bears interest at a rate
     based upon the Offshore Rate.

            LIBOR Bid Margin - see subsection 2.7(c)(ii)(C).

            Lien means any mortgage, pledge, security interest, encumbrance,
     lien (statutory or otherwise) or charge of any kind (including any
     agreement to give any of the foregoing, any conditional sale or other title
     retention agreement, any lease in the nature thereof, and the filing of or
     agreement to give any financing statement under the Uniform Commercial Code
     of any jurisdiction) or any other type of preferential arrangement for the
     purpose, or having the effect, of protecting a creditor against loss or
     securing the payment or performance of an obligation.

            Loan means an extension of credit by a Lender to the Company under
     Article II. A Loan may be a Committed Loan, a Bid Loan or a Swing Line
     Loan.

            Loan Documents means this Agreement, any Note, the Guaranty, the
     Collateral Documents, the Fee Letter, the Intercreditor Agreement and all
     other documents delivered to the Collateral Agent, the Agent or any Lender
     in connection herewith.

            Margin Stock means "margin stock" as such term is defined in
     Regulation T, U or X of the FRB.



<PAGE>   21


            Material Adverse Effect means (a) a material adverse change in, or a
     material adverse effect upon, the operations, business, properties,
     condition (financial or otherwise) or prospects of the Company or the
     Company and its Subsidiaries taken as a whole; (b) a material impairment of
     the ability of the Company or any Subsidiary to perform its obligations
     under any Loan Document; or (c) a material adverse effect upon the
     legality, validity, binding effect or enforceability against the Company or
     any Subsidiary of any Loan Document.

            Member means any Person which is a member of the Company.

            Minimum Tranche means, in respect of Loans comprising part of the
     same Borrowing, or to be converted or continued under Section 2.4, (a) in
     the case of Base Rate Committed Loans, $1,000,000 or a higher integral
     multiple thereof and (b) in the case of Offshore Rate Committed Loans, a
     minimum Dollar Equivalent amount of $5,000,000 and an integral multiple of
     1,000,000 units of the Applicable Currency.

            Mortgage means a mortgage, deed of trust, leasehold mortgage or
     similar instrument granting the Collateral Agent a Lien on real property
     owned or leased by the Company or any Subsidiary.

            Multiemployer Plan means any Plan which is a "multiemployer plan"
     (as such term is defined in section 4001(a)(3) of ERISA).

            Net Cash Proceeds means, with respect to any Asset Sale, the
     aggregate cash proceeds (including cash proceeds received by way of
     deferred payment of principal pursuant to a note, installment receivable or
     otherwise, but only as and when received) received by the Company or any
     Subsidiary pursuant to such Asset Sale net of (i) the direct costs relating
     to such Asset Sale (including sales commissions and legal, accounting and
     investment banking fees), (ii) taxes paid or reasonably estimated by the
     Company to be payable as a result thereof (after taking into account any
     available tax credits or deductions and any tax sharing arrangements) and
     (iii) amounts required to be applied to the repayment of any Debt or lease
     obligations secured by a Lien (other than Liens in favor of the Collateral
     Agent) on any asset subject to such Asset Sale (if such Lien is permitted
     by Section 7.2).

            Note means a promissory note executed by the Company in favor of a
     Lender pursuant to subsection 2.2(b), in substantially the form of Exhibit
     H.

            Notice of Borrowing means a notice in substantially the form of
     Exhibit A.

            Notice of Committed Borrowing means a Notice of Borrowing requesting
     Committed Loans pursuant to Section 2.3.



<PAGE>   22

            Notice of Conversion/Continuation means a notice in substantially
     the form of Exhibit B.

            Obligations means all advances, debts, liabilities, obligations,
     covenants and duties arising under any Loan Document owing by the Company
     to any Lender, the Agent or any Indemnified Person, whether direct or
     indirect (including those acquired by assignment), absolute or contingent,
     due or to become due, or now existing or hereafter arising.

            Offshore Currency means at any time Canadian dollars, English pounds
     sterling, French francs, Deutschemarks, Japanese yen, and any Agreed
     Alternative Currency.

            Offshore Currency Loan means any Offshore Rate Committed Loan
     denominated in an Offshore Currency.

            Offshore Rate means, for any Interest Period, with respect to
     Offshore Rate Loans comprising part of the same Borrowing, the rate of
     interest per annum determined by the Agent as the average (rounded upwards,
     if necessary, to the nearest 0.01%) of the rates at which deposits in the
     Applicable Currency in the approximate amount of the Offshore Rate Loan of
     each Reference Lender (or, in the case of a Bid Borrowing in which no
     Reference Lender is participating, in the approximate amount of the largest
     Loan included in such Borrowing) for such Interest Period would be offered
     by such Reference Lender to major banks in the offshore interbank market at
     their request at approximately 11:00 a.m. (New York City time) two Business
     Days prior to the commencement of such Interest Period.

            Offshore Rate Committed Loan means a Committed Loan that bears
     interest based on the Offshore Rate. An Offshore Rate Committed Loan may be
     an Offshore Currency Loan or a Loan denominated in Dollars.

            Offshore Rate Loan means an Offshore Rate Committed Loan or a LIBOR
     Bid Loan.

            Offshore Rate Margin means the percentage set forth under the
     heading "Offshore Rate Margin" on Schedule 1.1 opposite the applicable
     Total Senior Debt to EBITDA Ratio.

            Organization Documents means, for any corporation, the certificate
     or articles of incorporation, the bylaws, any certificate of determination
     or instrument relating to the rights of preferred shareholders of such
     corporation, any shareholder rights agreement, and all applicable
     resolutions of the board of directors (or any committee thereof) of such
     corporation.


<PAGE>   23

            Original Agreement - see the Recitals.

            Other Taxes means any present or future stamp, court or documentary
     taxes or any other excise or property taxes, charges or similar levies
     which arise from any payment made hereunder or from the execution,
     delivery, performance, enforcement or registration of, or otherwise with
     respect to, this Agreement or any other Loan Document.

            Overnight Rate means, for any day, the rate of interest per annum at
     which overnight deposits in the Applicable Currency, in an amount
     approximately equal to the amount with respect to which such rate is being
     determined, would be offered for such day by BofA's London Branch to major
     banks in the London or other applicable offshore interbank market. The
     Overnight Rate for any day which is not a Business Day shall be the
     Overnight Rate for the preceding Business Day.

            Participant - see subsection 10.8(c).

            Payment Sharing Notice means a written notice from the Company or
     any Lender informing the Agent that an Event of Default has occurred and is
     continuing and directing the Agent to allocate payments received from the
     Company in accordance with subsection 2.17(b).

            PBGC means the Pension Benefit Guaranty Corporation, or any
     Governmental Authority succeeding to any of its principal functions under
     ERISA.

            Pension Plan means a pension plan (as defined in Section 3(2) of
     ERISA) subject to Title IV of ERISA with respect to which the Company or
     any ERISA Affiliate may have any liability.

            Person means an individual, partnership, corporation, limited
     liability company, business trust, joint stock company, trust,
     unincorporated association, joint venture or Governmental Authority.

            Plan shall mean any employee pension benefit plan (as such term is
     defined in section 3 of ERISA) which is or has been established or
     maintained, or to which contributions are or have been made, by the Company
     or any ERISA Affiliate.

            Pledge Agreement means the Pledge Agreement among the Company,
     various Subsidiaries of the Company and the Collateral Agent, substantially
     in the form of Exhibit L.

            Preferred Stock, as applied to any corporation, means shares of such
     corporation that shall be entitled to preference or priority over any other
     shares of such corporation in respect of either the payment of dividends or
     the distribution of assets upon liquidation, or


<PAGE>   24

     both.

            Pro Rata Share means, as to any Lender at any time, the percentage
     equivalent (expressed as a decimal, rounded to the ninth decimal place) at
     such time of such Lender's Commitment divided by the combined Commitments
     of all Lenders (or, after the Commitments have terminated, of (i) the
     Dollar Equivalent amount of such Lender's Loans plus (without duplication)
     the participation of such Lender in (or, in the case of the Accepting
     Lender or the Swing Line Lender, its unparticipated portion of) all BA
     Outstandings and Swing Line Loans divided by (ii) the Dollar Equivalent
     amount of all outstanding Loans plus all BA Outstandings).

            Reference Lender means each of BofA, Bank of Montreal and PNC Bank,
     National Association.

            Replacement Lender - see Section 3.7.

            Reportable Event means, any of the events set forth in Section
     4043(b) of ERISA or the regulations thereunder, other than any such event
     for which the 30-day notice requirement under ERISA has been waived in
     regulations issued by the PBGC.

            Required Lenders means Lenders having Pro Rata Shares of 66-2/3% or
     more.

            Requirement of Law means, as to any Person, any law (statutory or
     common), treaty, rule or regulation or determination of an arbitrator or of
     a Governmental Authority, in each case applicable to or binding upon the
     Person or any of its property or to which the Person or any of its property
     is subject.

            Reset Date means the first date after the Effective Date on which
     the Total Senior Debt to EBITDA Ratio has been below 3.00 to 1.00 for a
     period of four consecutive fiscal quarters.

            Responsible Officer means the chief executive officer, chief
     operating officer, chief financial officer, treasurer or chief accounting
     officer of the Company, general counsel of the Company or any other officer
     of the Company involved principally in its financial administration or its
     controllership function.

            Restricted Investments shall mean any Investment prohibited by
     Section 7.11.

            Restricted Payment - see Section 7.12.

            Same Day Funds means (i) with respect to disbursements and payments
     in Dollars, immediately available funds, and (ii) with respect to
     disbursements and payments in an Offshore Currency, same day or other funds
     as may be determined by the Agent to be


<PAGE>   25

     customary in the place of disbursement or payment for the settlement of
     international banking transactions in the relevant Offshore Currency.

            SEC means the Securities and Exchange Commission or any Governmental
     Authority succeeding to any of its principal functions.

            Secured Funded Debt means Funded Debt which is secured by any Lien.

            Security Agreement means the Security Agreement among the Company,
     various Subsidiaries and the Collateral Agent, substantially in the form of
     Exhibit M.

            Senior Funded Debt means Funded Debt of the Company which is not
     Subordinated Debt.

            Short Term Debt means, as of any date of determination with respect
     to any Person, (i) all Indebtedness of such Person for borrowed money other
     than Funded Debt of such Person and (ii) Guarantees by such Person of Short
     Term Debt of Persons other than Members.

            Special A/P Charges means, at any time, the first $15,000,000 of
     accounts payable charges taken by the Company during the first and second
     fiscal quarters of its 2000 fiscal year.

            Special 1999 Charges means up to $100,000,000 of accounting
     adjustments taken by the Company during the 1999 fiscal year.

            Spot Rate for a currency means the rate quoted by BofA as the spot
     rate for the purchase by BofA of such currency with another currency
     through its FX Trading Office at approximately 8:00 a.m. (San Francisco
     time) on the date two Business Days prior to the date as of which the
     foreign exchange computation is made.

            Subordinated Debt shall mean any Indebtedness of the Company which
     contains terms of subordination identical to or, in the reasonable
     determination of the Agent no less favorable to the Lenders than, the terms
     of subordination set forth in Exhibit I hereto and, which by virtue of such
     language and any necessary action of the Board of Directors of the Company,
     is subordinated to the Obligations.

            Subsidiary means any corporation all of the stock of every class of
     which, except directors' qualifying shares, shall, at the time as of which
     any determination is being made, be owned by the Company either directly or
     through Subsidiaries. Notwithstanding the foregoing, for purposes of
     calculating the financial covenants, each of Cotter Canada Hardware and
     Variety Company Inc. and TruServ Canada Cooperative Inc. will be deemed a
     Subsidiary of the Company if, in accordance with GAAP, it is consolidated
     in



<PAGE>   26

     the financial statements of the Company required to be delivered pursuant
     to clauses (a) and (b) of Section 6.1 hereof.

            Substantial Stockholder means (i) any Person owning, beneficially or
     of record, directly or indirectly, either individually or together with all
     other Persons to whom such Person is related by blood, adoption or
     marriage, stock of the Company (of any class having ordinary voting power
     for the election of directors) aggregating five percent (5%) or more of
     such voting power or (ii) any Person related by blood, adoption or marriage
     to any Person described or coming within the provisions of clause (i) of
     this definition.

            Swing Line Commitment means the commitment of the Swing Line Lender
     to make Swing Line Loans hereunder. The Swing Line Commitment is a
     subfacility under the combined Commitments and not a separate, independent
     commitment.

            Swing Line Lender means BofA in its capacity as swing line lender
     hereunder, together with any successor thereto in such capacity.

            Swing Line Loan - see Section 2.18.

            Taxes means any and all present or future taxes, levies,
     assessments, imposts, duties, deductions, charges or withholdings, fees,
     withholdings or similar charges, and all liabilities with respect thereto,
     excluding, in the case of each Lender and the Agent, such taxes (including
     income taxes or franchise taxes) as are taxes imposed on or measured by its
     net income by the jurisdiction (or any political subdivision thereof) under
     the laws of which such Lender or the Agent, as the case may be, is
     organized or maintains a lending office.

            Termination Date means the earlier to occur of:

                    (a) June 30, 2002; and

                    (b) the date on which the Commitments terminate in
            accordance with the provisions of this Agreement.

            Total Outstandings means at any time the sum of (a) the Dollar
     Equivalent principal amount of all outstanding Loans (whether Committed
     Loans, Bid Loans or Swing Line Loans) plus (b) BA Outstandings.

            Total Senior Debt means the sum of (a) all Debt of the Company and
     its Subsidiaries other than Subordinated Debt and (b) the principal or face
     amount of all outstanding "LC Obligations" under and as defined in the
     Intercreditor Agreement.

            Total Senior Debt to EBITDA Ratio means, as of the last day of any
     fiscal quarter,


<PAGE>   27

     the ratio of (a) the remainder of (i) the daily average of the amount of
     Total Senior Debt outstanding during the last fiscal month of such fiscal
     quarter minus (ii) the daily average of cash and marketable securities
     during the last fiscal month of such fiscal quarter to (b) the sum of (i)
     EBITDA for the period of four consecutive fiscal quarters then ending, plus
     (ii) for the period of four fiscal quarters ending March 31, 2000, June 30,
     2000 and September 30, 2000, Special 1999 Charges (to the extent taken in
     such period), plus (iii) for the period of four fiscal quarters ending
     March 31, 2000 and June 30, 2000, Special A/P Charges (to the extent taken
     in such period).

            Trademark Security Agreement means the Trademark Security Agreement
     between the Company and the Collateral Agent, substantially in the form of
     Exhibit J.

            Type has the meaning specified in the definition of "Committed
     Loan."

            Unfunded Pension Liability means the excess of a Pension Plan's
     benefit liabilities under Section 4001(a)(16) of ERISA, over the current
     value of that Plan's assets, determined in accordance with the assumptions
     used for funding the Pension Plan pursuant to Section 412 of the Code for
     the applicable plan year.

            United States and U.S. each means the United States of America.

            Unmatured Event of Default means any event or circumstance which,
     with the giving of notice, the lapse of time, or both, would (if not cured
     or otherwise remedied during such time) constitute an Event of Default.

            Unused Commitment Share means, for any Lender at any time, a
     fraction (a) the numerator of which is the remainder of (i) the Commitment
     of such Lender minus (ii) the sum of (x) the aggregate Dollar Equivalent
     principal amount of all then outstanding Loans of such Lender (excluding,
     in the case of the Swing Line Lender, all Swing Line Loans) and (b) the
     denominator of which is the remainder of (i) the aggregate Commitments of
     all Lenders, minus (ii) the aggregate Dollar Equivalent principal amount of
     all then outstanding Loans of all Lenders. Solely for purposes of the
     foregoing, (i) Loans to be repaid with the proceeds of Loans proposed to be
     made shall be deemed not to be outstanding; and (ii) funded participations
     in Swing Line Loans pursuant to Section 2.21 and in obligations with
     respect to BAs pursuant to subsection 2.24(e) shall be deemed to constitute
     Loans (but unfunded participations of the types described above shall not
     constitute Loans).

            Year 2000 Problem means the risk that computer applications and
     embedded microchips in non-computing devices may be unable to recognize and
     perform properly date-sensitive functions involving certain dates prior to
     and any date after December 31, 1999.

            1.2 Other Interpretive Provisions.


<PAGE>   28

                    (a) The meanings of defined terms are equally applicable to
     the singular and plural forms of the defined terms.

                    (b) The words "hereof", "herein", "hereunder" and similar
     words refer to this Agreement as a whole and not to any particular
     provision of this Agreement; and subsection, Section, Schedule and Exhibit
     references are to this Agreement unless otherwise specified.

                    (c) (i) The term "documents" includes any and all
     instruments, documents, agreements, certificates, indentures, notices and
     other writings, however evidenced.

                    (ii) The term "including" is not limiting and means
            "including without limitation."

                    (iii) In the computation of periods of time from a specified
            date to a later specified date, the word "from" means "from and
            including"; the words "to" and "until" each mean "to but excluding",
            and the word "through" means "to and including."

                    (d) Unless otherwise expressly provided herein, (i)
     references to agreements (including this Agreement) and other contractual
     instruments shall be deemed to include all subsequent amendments and other
     modifications thereto, but only to the extent such amendments and other
     modifications are not prohibited by the terms of any Loan Document, and
     (ii) references to any statute or regulation are to be construed as
     including all statutory and regulatory provisions consolidating, amending,
     replacing, supplementing or interpreting the statute or regulation.

                    (e) The captions and headings of this Agreement are for
     convenience of reference only and shall not affect the interpretation of
     this Agreement.

                    (f) This Agreement and other Loan Documents may use several
     different limitations, tests or measurements to regulate the same or
     similar matters. All such limitations, tests and measurements are
     cumulative and shall each be performed in accordance with their terms.
     Unless otherwise expressly provided herein, any reference to any action of
     the Agent, the Lenders or the Required Lenders by way of consent, approval
     or waiver shall be deemed modified by the phrase "in its/their sole
     discretion."

                    (g) This Agreement and the other Loan Documents are the
     result of negotiations among and have been reviewed by counsel to the
     Agent, the Company and the other parties, and are the products of all
     parties. Accordingly, they shall not be construed against the Lenders or
     the Agent merely because of the Agent's or Lenders' involvement in their
     preparation.

            1.3  Accounting Principles.

                    (a) Unless the context otherwise clearly requires, all
     accounting terms not expressly defined herein shall be construed, and all
     financial computations required under this Agreement shall be made, in
     accordance with GAAP, consistently applied; provided that if the




<PAGE>   29

Company notifies the Agent that the Company wishes to amend any covenant in
Article VII to eliminate the effect of any change in GAAP on the operation of
such covenant (or if the Agent notifies the Company that the Required Lenders
wish to amend Article VII for such purpose), then the Company's compliance with
such covenant shall be determined on the basis of GAAP in effect immediately
before the relevant change in GAAP became effective, until either such notice is
withdrawn or such covenant is amended in a manner satisfactory to the Company
and the Required Lenders.

            (b) References herein to "fiscal year" and "fiscal quarter" refer to
such fiscal periods of the Company.

     1.4 Currency Equivalents Generally. For all purposes of this Agreement (but
not for purposes of the preparation of any financial statements delivered
pursuant hereto), the equivalent in any Offshore Currency or other currency of
an amount in Dollars, and the equivalent in Dollars of an amount in any Offshore
Currency or other currency, shall be determined at the Spot Rate.

     1.5 Introduction of Euro. For the avoidance of doubt, the parties hereto
affirm and agree that neither the fixation of the conversion rate of any
Offshore Currency of a country that is a member of the European Union against
the Euro as a single currency, in accordance with the Treaty Establishing the
European Economic Community, as amended by the Treaty on the European Union (the
Maastricht Treaty), nor the conversion of any Obligations under the Loan
Documents from an Offshore Currency of a country that is a member of the
European Union into Euro, shall require the early termination of this Agreement
or the prepayment of any amount due under the Loan Documents or create any
liability of one party to another party for any direct or consequential loss
arising from any of such events. As of the date that any such Offshore Currency
is no longer the lawful currency of its respective country, all payment
obligations under the Loan Documents that would otherwise be in such Offshore
Currency shall thereafter by satisfied in Euro.



                                   ARTICLE II

                                   THE CREDITS

     2.1 Amounts and Terms of Commitments. Each Lender severally agrees, on the
terms and conditions set forth herein, to make Committed Loans to the Company
from time to time on any Business Day during the period from the Closing Date to
the Termination Date, in an aggregate Dollar Equivalent amount not to exceed at
any time outstanding the amount set forth on Schedule 2.1 (such amount, as the
same may be reduced under Section 2.8 or as a result of one or more assignments
under Section 10.8, such Lender's "Commitment"); provided, however, that the
Total Outstandings shall not at any time exceed the combined Commitments; and
provided, further, that the aggregate Dollar Equivalent principal amount of all
outstanding Loans

<PAGE>   30

(whether Committed Loans or Bid Loans) of any Lender plus such Lender's
participation interest in all Swing Line Loans and BA Outstandings shall not at
any time exceed such Lender's Commitment. Within the foregoing limits, and
subject to the other terms and conditions hereof, the Company may borrow under
this Section 2.1, prepay under Section 2.9 and reborrow under this Section 2.1.

     2.2 Loan Accounts. (a) The Loans made by each Lender shall be evidenced by
one or more accounts or records maintained by such Lender in the ordinary course
of business. The accounts or records maintained by the Agent and each Lender
shall be rebuttably presumptive evidence of the amount of the Loans made by the
Lenders to the Company, and the interest and payments thereon. Any failure so to
record or any error in doing so shall not, however, limit or otherwise affect
the obligation of the Company hereunder to pay any amount owing with respect to
the Loans.

            (b) Upon the request of any Lender made through the Agent, the Loans
made by such Lender may be evidenced by one or more Notes, instead of or in
addition to loan accounts. Each such Lender shall endorse on the schedules
annexed to its Note(s) the date, amount and maturity of each Loan made by it and
the amount of each payment of principal made by the Company with respect
thereto. Each such Lender is irrevocably authorized by the Company to endorse
its Note(s) and each Lender's record shall be rebuttably presumptive evidence;
provided, however, that the failure of a Lender to make, or an error in making,
a notation thereon with respect to any Loan shall not limit or otherwise affect
the obligations of the Company hereunder or under any such Note to such Lender.

     2.3 Procedure for Committed Borrowing. (a) Each Committed Borrowing shall
be made upon the Company's irrevocable written notice delivered to the Agent in
the form of a Notice of Committed Borrowing, which notice must be received by
the Agent prior to (i) 11:00 a.m. (Chicago time) four Business Days prior to the
requested Borrowing Date, in the case of Offshore Currency Loans, (ii) 9:00
a.m.(Chicago time) two Business Days prior to the requested Borrowing Date, in
the case of Offshore Rate Loans denominated in Dollars, and (iii) 11:00 a.m.
(Chicago time) on the requested Borrowing Date, in the case of Base Rate Loans,
specifying:

                    (A) the amount of the Committed Borrowing, which shall be in
            an aggregate amount not less than the Minimum Tranche;

                    (B) the requested Borrowing Date, which shall be a Business
            Day;

                    (C) the Type of Loans comprising such Committed Borrowing;

                    (D) in the case of Offshore Rate Committed Loans, the
            duration of the initial Interest Period therefor; and

<PAGE>   31

                    (E) in the case of a Borrowing of Offshore Currency Loans,
            the Applicable Currency.

            (b) The Dollar Equivalent amount of any Committed Borrowing in an
Offshore Currency will be determined by the Agent for such Borrowing on the
Computation Date therefor in accordance with subsection 2.5(a). The Agent will
promptly notify each Lender of its receipt of any Notice of Committed Borrowing
and of the amount of such Lender's Unused Commitment Share of such Borrowing. In
the case of a Borrowing comprised of Offshore Currency Loans, such notice will
provide the approximate amount of each Lender's Unused Commitment Share of such
Borrowing, and the Agent will, upon the determination of the Dollar Equivalent
amount of such Borrowing as specified in the related Notice of Committed
Borrowing, promptly notify each Lender of the exact amount of such Lender's
Unused Commitment Share of such Borrowing.

            (c) Each Lender will make the amount of its Unused Commitment Share
of each Committed Borrowing available to the Agent for the account of the
Company at the Agent's Payment Office on the Borrowing Date requested by the
Company in Same Day Funds and in the requested currency (i) in the case of a
Committed Borrowing comprised of Loans in Dollars, by noon (Chicago time) and
(ii) in the case of a Borrowing comprised of Offshore Currency Loans, by such
time as the Agent may specify. The proceeds of all such Committed Loans will
then be made available to the Company by the Agent at such office by crediting
the account of the Company on the books of BofA with the aggregate of the
amounts made available to the Agent by the Lenders and in like funds as received
by the Agent.

            (d) After giving effect to any Committed Borrowing, unless the Agent
otherwise consents, there may not be more than ten different Interest Periods in
effect for all Committed Borrowings.

     2.4 Conversion and Continuation Elections for Committed Borrowings. (a) The
Company may, upon irrevocable written notice to the Agent in accordance with
subsection 2.4(b):

                (i) elect, as of any Business Day, in the case of Base Rate
     Committed Loans, or as of the last day of the applicable Interest Period,
     in the case of Offshore Rate Committed Loans denominated in Dollars, to
     convert any such Committed Loans (or any part thereof in an aggregate
     amount not less than the Minimum Tranche) into Committed Loans in Dollars
     of any other Type; or

                (ii) elect as of the last day of the applicable Interest Period,
     to continue any Committed Loans having Interest Periods expiring on such
     day (or any part thereof in an amount not less than the Minimum Tranche) as
     Committed Loans of the same Type;

provided that if at any time the aggregate amount of Offshore Rate Committed
Loans denominated in Dollars in respect of any Committed Borrowing is reduced,
by payment, prepayment, or conversion of part thereof, to be less than the
Minimum Tranche, such Offshore


<PAGE>   32

Rate Committed Loans shall automatically convert into Base Rate Committed Loans.

            (b) The Company shall deliver a Notice of Conversion/Continuation to
be received by the Agent not later than (i) 11:00 a.m. (Chicago time) four
Business Days prior to the Conversion/Continuation Date, if the Committed Loans
are to be continued as Offshore Currency Loans; (ii) 10:00 a.m. (Chicago time)
two Business Days in advance of the Conversion/Continuation Date, if the
Committed Loans are to be converted into or continued as Offshore Rate Committed
Loans denominated in Dollars; and (iii) 11:00 a.m. (Chicago time) on the
Conversion/Continuation Date, if the Committed Loans are to be converted into
Base Rate Committed Loans, specifying:

                    (A) the proposed Conversion/Continuation Date;

                    (B) the aggregate amount of Committed Loans to be converted
            or continued;

                    (C) the Type of Committed Loans resulting from the proposed
            conversion or continuation; and

                    (D) in the case of conversions into Offshore Rate Committed
            Loans, the duration of the requested Interest Period.

            (c) If upon the expiration of any Interest Period applicable to
Offshore Rate Committed Loans denominated in Dollars, the Company has failed to
select timely a new Interest Period to be applicable to such Offshore Rate
Committed Loans, the Company shall be deemed to have elected to convert such
Offshore Rate Committed Loans into Base Rate Committed Loans effective as of the
expiration date of such Interest Period. If the Company has failed to select a
new Interest Period to be applicable to Offshore Currency Loans by the
applicable time on the fourth Business Day in advance of the expiration date of
the current Interest Period applicable thereto as provided in subsection 2.4(b),
or if any Event of Default or Unmatured Event of Default shall then exist,
subject to the provisions of subsection 2.5(d), the Company shall be deemed to
have elected to continue such Offshore Currency Loans on the basis of a one
month Interest Period.

            (d) The Agent will promptly notify each Lender of its receipt of a
Notice of Conversion/Continuation, or, if no timely notice is provided by the
Company, the Agent will promptly notify each Lender of the details of any
automatic conversion. All conversions and continuations shall be made ratably
according to the respective outstanding principal amounts of the Committed Loans
with respect to which the notice was given held by each Lender.

            (e) Unless the Required Lenders otherwise consent, during the
existence of an Event of Default or Unmatured Event of Default, the Company may
not elect to have a Loan converted into or continued as an Offshore Rate
Committed Loan.

<PAGE>   33

            (f) After giving effect to any conversion or continuation of
Committed Loans, unless the Agent shall otherwise consent, there may not be more
than ten different Interest Periods in effect for all Committed Loans.

     2.5 Utilization of Commitments in Offshore Currencies. (a) The Agent will
determine the Dollar Equivalent amount with respect to (i) any Borrowing
comprised of Offshore Currency Loans as of the requested Borrowing Date, (ii)
all outstanding Offshore Currency Loans as of the last Business Day of each
month, and (iii) any outstanding Offshore Currency Loan as of any redenomination
date pursuant to this Section 2.5 or Section 3.2 or 3.5 and any date on which
the Commitments are reduced pursuant to Section 2.8.

            (b) In the case of a proposed Borrowing comprised of Offshore
Currency Loans, the Lenders shall be under no obligation to make Offshore
Currency Loans in the requested Offshore Currency as part of such Borrowing if
the Agent has received notice from any of the Lenders by 3:00 p.m. (Chicago
time) four Business Days prior to the day of such Borrowing that such Lender
cannot provide Loans in the requested Offshore Currency, in which event the
Agent will promptly give notice to the Company that the Borrowing in the
requested Offshore Currency is not then available, and notice thereof also will
be given promptly by the Agent to the Lenders. If the Agent shall have so
notified the Company that any such Borrowing in a requested Offshore Currency is
not then available, the Company may, by notice to the Agent not later than 3:00
p.m. (Chicago time) three Business Days prior to the requested date of such
Borrowing, withdraw the Notice of Committed Borrowing relating to such requested
Borrowing. If the Company does so withdraw such Notice of Committed Borrowing,
the Borrowing requested therein shall not occur and the Agent will promptly so
notify each Lender. If the Company does not so withdraw such Notice of Committed
Borrowing, the Agent will promptly so notify each Lender and such Notice of
Committed Borrowing shall be deemed to be a Notice of Committed Borrowing that
requests a Borrowing comprised of Base Rate Loans in an aggregate amount equal
to the amount of the originally requested Borrowing as expressed in Dollars in
the Notice of Committed Borrowing; and in such notice by the Agent to each
Lender the Agent will state such aggregate amount of such Borrowing in Dollars
and such Lender's Unused Commitment Share thereof.

            (c) In the case of a proposed continuation of Offshore Currency
Loans for an additional Interest Period pursuant to Section 2.4, the Lenders
shall be under no obligation to continue such offshore Currency Loans if the
Agent has received notice from any of the Lenders by 3:00 p.m. (Chicago time)
four Business Days prior to the day of such continuation that such Lender cannot
continue to provide Loans in the relevant Offshore Currency, in which event the
Agent will promptly give notice to the Company that the continuation of such
Offshore Currency Loans in the relevant Offshore Currency is not then available,
and notice thereof also will be given promptly by the Agent to the Lenders. If
the Agent shall have so notified the Company that any such continuation of
Offshore Currency Loans is not then available, any Notice of
Continuation/Conversion with respect thereto shall be deemed withdrawn and such
Offshore Currency Loans shall be repaid on the last day of the Interest Period
with respect to such offshore

<PAGE>   34

Currency Loans.

            (d) Notwithstanding anything herein to the contrary, during the
existence of an Event of Default, upon the request of the Required Lenders, all
or any part of any outstanding Offshore Currency Loans shall be redenominated
and converted into Base Rate Committed Loans in Dollars with effect from the
last day of the Interest Period with respect to such Offshore Currency Loans.
The Agent will promptly notify the Company of any request pursuant to the
foregoing sentence.

            (e) The Company shall be entitled to request that Loans hereunder
also be permitted to be made in any other lawful currency, in addition to the
eurocurrencies specified in the definition of "Offshore Currency" herein, that
in the opinion of the Required Lenders is at such time freely traded in the
offshore interbank foreign exchange markets and is freely transferable and
freely convertible into Dollars (an "Agreed Alternative Currency"). The Company
shall deliver to the Agent any request for designation of an Agreed Alternative
Currency not later than 10:00 a.m. (Chicago time) at least seven Business Days
in advance of the date of any Borrowing hereunder proposed to be made in such
Agreed Alternative Currency. Upon receipt of any such request the Agent will
promptly notify the Lenders thereof, and each Lender will use its best efforts
to respond to such request within two Business Days of receipt thereof. Each
Lender may grant or accept such request in its sole discretion. The Agent will
promptly notify the Company of the acceptance or rejection of any such request.

     2.6 Bid Borrowings. In addition to Committed Borrowings pursuant to Section
2.3, each Lender severally agrees that the Company may, as set forth in Section
2.7, from time to time request the Lenders prior to the Termination Date to
submit offers to make Bid Loans to the Company; provided that the Lenders may,
but shall have no obligation to, submit such offers and the Company may, but
shall have no obligation to, accept any such offers; and provided, further, that
(a) the Total Outstandings shall not at any time exceed the combined
Commitments, (b) the aggregate Dollar Equivalent principal amount of all
outstanding Loans (whether Bid Loans or Committed Loans) of any Lender plus such
Lender's participation interest in all Swing Line Loans and BA Outstandings
shall not at any time exceed such Lender's Commitment, and (c) after giving
effect to any Bid Borrowing, there may not be more than ten (10) different
Interest Periods in effect for all Bid Borrowings.

     2.7 Procedure for Bid Borrowings.

            (a) When the Company wishes to request the Lenders to submit offers
to make Bid Loans hereunder, it shall transmit to the Agent and each Lender by
telephone call followed promptly by facsimile transmission a notice in
substantially the form of Exhibit C (a "Competitive Bid Request") so as to be
received no later than 9:00 a.m. (Chicago time) (x) four Business Days prior to
the date of a proposed Bid Borrowing in the case of a LIBOR Auction or (y) on
the date of a proposed Bid Borrowing in the case of an Absolute Rate Auction,
specifying:

<PAGE>   35

                    (i) the date of such Bid Borrowing, which shall be a
            Business Day;

                    (ii) the aggregate amount of such Bid Borrowing, which shall
            be a minimum amount of $3,000,000 or a higher integral multiple of
            $1,000,000;

                    (iii) whether the Competitive Bids requested are to be for
            LIBOR Bid Loans or Absolute Rate Bid Loans or both; and

                    (iv) the duration of the Interest Period applicable thereto,
            subject to the provisions of the definition of "Interest Period"
            herein.

Subject to subsection 2.7(b), the Company may not request Competitive Bids for
more than three Interest Periods in a single Competitive Bid Request and may not
request Competitive Bids more than twice in any period of five Business Days.

            (b)(i)  Each Lender may at its discretion submit a Competitive Bid
     containing an offer or offers to make Bid Loans in response to any
     Competitive Bid Request. Each Competitive Bid must comply with the
     requirements of this subsection 2.7(b) and must be submitted to the Company
     by facsimile transmission at the Company's office for notices not later
     than 9:30 a.m. (Chicago time) (1) three Business Days prior to the proposed
     date of Borrowing, in the case of a LIBOR Auction, or (2) on the proposed
     date of Borrowing, in the case of an Absolute Rate Auction.

                    (ii) Each Competitive Bid shall be in substantially the form
     of Exhibit D, specifying therein:

                            (A) the proposed date of Borrowing;

                            (B) the principal amount of each Bid Loan for which
            such Competitive Bid is being made, which principal amount (x) may
            be equal to, greater than or less than the Commitment of the quoting
            Lender, (y) must be $3,000,000 or a higher integral multiple of
            $1,000,000 and (z) may not exceed the principal amount of Bid Loans
            for which Competitive Bids were requested;

                            (C) if the Company elects a LIBOR Auction, the
            margin above or below LIBOR (the "LIBOR Bid Margin") offered for
            each such Bid Loan, expressed as a percentage (rounded to the
            nearest 1/16th of 1%) to be added to or subtracted from the
            applicable LIBOR, and the Interest Period applicable thereto;

                            (D) if the Company elects an Absolute Rate Auction,
            the rate of interest per annum (which shall be an integral multiple
            of 1/100th of 1%) (the "Absolute Rate") offered for each such Bid
            Loan; and


<PAGE>   36

                            (E) the identity of the quoting Lender.

     A Competitive Bid may contain up to three separate offers by the quoting
     Lender with respect to each Interest Period specified in the related
     Competitive Bid Request.

                    (iii) Any Competitive Bid shall be disregarded if it:

                            (A) is not substantially in conformity with Exhibit
            D or does not specify all of the information required by subsection
            (b)(ii) of this Section;

                            (B) contains qualifying, conditional or similar
            language;

                            (C) proposes terms other than or in addition to
            those set forth in the applicable Competitive Bid Request; or

                            (D) arrives after the time set forth in subsection
            (b)(i) of this Section.

            (c)     Not later than 10:00 a.m. (Chicago time) three Business Days
prior to the proposed date of Borrowing, in the case of a LIBOR Auction, or
10:00 a.m. (Chicago time) on the proposed date of Borrowing, in the case of an
Absolute Rate Auction, the Company shall notify each Lender whose Competitive
Bid the Company is accepting of its acceptance of the offer received pursuant to
subsection 2.7(b) and the amount of the Bid Loan or Bid Loans to be made by such
Lender on the date of the Bid Borrowing. The Company shall be under no
obligation to accept any offer and may choose to reject all offers. The Company
may accept any Competitive Bid in whole or in part; provided that:

                    (i) the aggregate principal amount of each Bid Borrowing may
     not exceed the applicable amount set forth in the related Competitive Bid
     Request;

                    (ii) the principal amount of each Bid Borrowing must be
     $3,000,000 or a higher integral multiple of $1,000,000;

                    (iii) acceptance of offers may only be made on the basis of
     ascending LIBOR Bid Margins or Absolute Rates, as the case may be, within
     each Interest Period; and

                    (iv) the Company may not accept any offer that is described
     in subsection 2.7(b)(iii) or that otherwise fails to comply with the
     requirements of this Agreement.

            (d)     If offers are made by two or more Lenders with the same
LIBOR Bid Margins or Absolute Rates, as the case may be, for a greater aggregate
principal amount than the amount in respect of which such offers are accepted
for the related Interest Period, the principal


<PAGE>   37

amount of Bid Loans in respect of which such offers are accepted shall be
allocated by the Company among such Lenders as nearly as possible (in such
multiples, not less than $1,000,000, as the Company may deem appropriate) in
proportion to the aggregate principal amounts of such offers.

            (e)(i)  The Company shall notify the Agent of all Competitive Bids
     accepted and the amount and maturity of each Bid Loan of each Lender whose
     Competitive Bid has been accepted.

                    (ii) Each Lender which has received notice pursuant to
     subsection 2.7(c) that its Competitive Bid has been accepted shall make the
     amounts of such Bid Loans available to the Agent for the account of the
     Company at the Agent's Payment Office by 1:00 p.m. (Chicago time) on the
     date of the Bid Borrowing, in Same Day Funds.

                    (iii) Promptly following each Bid Borrowing, the Agent shall
     notify each Lender of the amount and maturity of each Bid Loan borrowed
     pursuant to such Bid Borrowing.

                    (iv) From time to time, the Company and the Lenders shall
     furnish such information to the Agent as the Agent may request relating to
     the making of Bid Loans, including the amounts, interest rates, dates of
     borrowings and maturities thereof, for purposes of the allocation of
     amounts received from the Company for payment of all amounts owing
     hereunder.

            (f)     If, on the proposed date of Borrowing, the Commitments have
not been terminated and all applicable conditions to funding referenced in
Sections 3.2, 3.5 and 4.2 hereof are satisfied, the Lender or Lenders whose
offers the Company has accepted will fund each Bid Loan so accepted. Nothing in
this Section 2.7 shall be construed as a right of first offer in favor of the
Lenders or to otherwise limit the ability of the Company to request and accept
credit facilities from any Person (including any of the Lenders), provided that
no Event of Default or Unmatured Event of Default would otherwise arise or exist
as a result of the Company executing, delivering or performing under such credit
facilities.

     2.8    Termination or Reduction of Commitments.

     2.8.1  Voluntary Termination or Reduction of Commitments. The Company may,
upon not less than five Business Days' prior notice to the Agent, terminate the
Commitments, or permanently reduce the Commitments by an aggregate amount of
$5,000,000 or a higher integral multiple of $1,000,000; unless, after giving
effect thereto and to any payments or prepayments of Loans made on the effective
date thereof, the aggregate principal Dollar Equivalent amount of all Loans
would exceed the amount of the combined Commitments then in effect.

     2.8.2  Mandatory Reductions of Commitments. (a) If, at any time, the
Company and its Subsidiaries receive any Excess Net Cash Proceeds, the
Commitments shall be reduced by an

<PAGE>   38

amount equal to the product of (i) such Excess Net Cash Proceeds multiplied by
(ii) 0.75 multiplied by (iii) a fraction, the numerator of which is the amount
of the Commitments as in effect prior to such reduction and the denominator of
which is the sum of (A) the amount of the Commitments as in effect prior to such
reduction plus (B) the outstanding principal amount of the Shelf Obligations and
the Senior Note Obligations (each as defined in the Intercreditor Agreement)
prior to any prepayment thereof on account of such Net Cash Proceeds; provided
that (x) no such reduction shall be required unless the aggregate amount of
Excess Net Cash Proceeds (excluding Excess Net Cash Proceeds previously applied
to reduce the Commitments pursuant to this Section) equals or exceeds $400,000;
and (y) the amount of Excess Net Cash Proceeds to be applied on any single
occasion shall be rounded down to an integral multiple of $100,000 (it being
understood that the amount of Excess Net Cash Proceeds in excess of any such
integral multiple shall be applied on the next date on which Excess Net Cash
Proceeds are applied).

     (b)    The aggregate amount of the Commitments shall be automatically
reduced (to the extent not already at or below the specified amount) to (i)
$275,000,000 on December 31, 2000 and (ii) $250,000,000 on December 31, 2001.

     2.8.3  All Reductions of Commitments. Once reduced in accordance with this
Section 2.8, the Commitments may not be increased. Any reduction of the
Commitments shall be applied to each Lender according to its Pro Rata Share. All
accrued commitment fees to, but not including, the effective date of any
reduction or termination of Commitments, shall be paid on the effective date of
such reduction or termination.

     2.9    Prepayments.

     2.9.1  Optional Prepayments. (a) Subject to Section 3.4, the Company may,
from time to time, upon irrevocable notice to the Agent not later than 11:00
a.m. (Chicago time) on any Business Day, ratably prepay Committed Loans in whole
or in part, in minimum Dollar Equivalent amounts of not less than the Minimum
Tranche. The Company shall deliver a notice of prepayment in accordance with
Section 10.2 to be received by the Agent not later than (i) 11:00 a.m. (Chicago
time) three Business Days in advance of the prepayment date if the Committed
Loans to be prepaid are Offshore Rate Committed Loans, and (ii) 10:00 a.m.
(Chicago time) on the prepayment date if the Committed Loans to be prepaid are
Base Rate Loans. Such notice of prepayment shall specify the date and amount of
such prepayment and whether such prepayment is of Base Rate Loans, Offshore Rate
Committed Loans, or any combination thereof and the Applicable Currency. Such
notice shall not thereafter be revocable by the Company. The Agent will promptly
notify each Lender of its receipt of any such notice, and of such Lender's share
of such prepayment (ratably in accordance with each Lender's aggregate Dollar
Equivalent principal amount of Loans outstanding). If such notice is given by
the Company, the Company shall make such prepayment and the payment amount
specified in such notice shall be due and payable on the date specified therein,
together with, in the case of Offshore Rate Committed Loans, accrued interest to
each such date on the amount prepaid and any amounts required pursuant to
Section 3.4.


<PAGE>   39


     (b)    No Bid Loan may be voluntarily prepaid without the consent of the
Lender that holds such Bid Loan.

     2.9.2  Mandatory Prepayments. If on any date on which the Commitments are
reduced pursuant to Section 2.8.2, the Total Outstandings exceed the aggregate
amount of the Commitments as so reduced, the Company shall immediately prepay
Loans in an amount equal to such excess.

     2.10   Currency Exchange Fluctuations. Subject to Section 3.4, if on any
Computation Date the Agent shall have determined that the Total Outstandings
exceed the combined Commitments of all Lenders by more than $250,000 due to a
change in applicable rates of exchange between Dollars, on the one hand, and
Offshore Currencies on the other hand, then the Agent shall give notice to the
Company that a prepayment is required under this subsection, and the Company
agrees thereupon to make prepayments of Loans such that, after giving effect to
such prepayment, the Total Outstandings do not exceed the combined Commitments
of all Lenders.

     2.11   Repayment. The Company shall repay each Bid Loan on the last day of
each Interest Period therefor. The Company shall repay all Loans (including any
outstanding Bid Loan) on the Termination Date.

     2.12   Interest. (a) Each Committed Loan shall bear interest on the
outstanding principal amount thereof from the applicable Borrowing Date at a
rate per annum equal to (i) at all times such Committed Loan is a Base Rate
Loan, the sum of the Base Rate as in effect from time to time plus the Base Rate
Margin as in effect from time to time and (ii) at all times such Committed Loan
is an Offshore Rate Loan, the sum of the Offshore Rate for the applicable
Interest Period plus the Offshore Rate Margin as in effect from time to time.
Each Swing Line Loan shall bear interest on the outstanding principal amount
thereof from the applicable Borrowing Date at a rate per annum equal to the sum
of (i) the Federal Funds Rate as in effect from time to time plus (ii) the
applicable Offshore Rate Margin as in effect from time to time plus (iii) 0.10%.

            (b) Interest on each Loan shall be paid in arrears on each Interest
Payment Date. Interest also shall be paid on the date of any conversion of
Offshore Rate Committed Loans under Section 2.4 and prepayment of Offshore Rate
Committed Loans under Section 2.9, in each case for the portion of the Loans so
prepaid. During the existence of any Event of Default, interest shall be paid on
demand of the Agent at the request or with the consent of the Required Lenders.

            (c) Notwithstanding subsection (a) of this Section, while any Event
of Default exists, the Company shall pay interest (after as well as before entry
of judgment thereon to the extent permitted by law) on the principal amount of
all outstanding Loans and, to the extent


<PAGE>   40


permitted by applicable law, on any other amount payable hereunder or under any
other Loan Document, at a rate per annum equal to the rate otherwise applicable
thereto pursuant to the terms hereof or such other Loan Document (or, if no such
rate is specified, the Base Rate) plus 2%. All such interest shall be payable on
demand.

            (d) Anything herein to the contrary notwithstanding, the obligations
of the Company to any Lender hereunder shall be subject to the limitation that
payments of interest shall not be required for any period for which interest is
computed hereunder, to the extent (but only to the extent) that contracting for
or receiving such payment by such Lender would be contrary to the provisions of
any law applicable to such Lender limiting the highest rate of interest that may
be lawfully contracted for, charged or received by such Lender, and in such
event the Company shall pay such Lender interest at the highest rate permitted
by applicable law.

     2.13   Fees.

            (a) Certain Fees. The Company shall pay certain fees to the Agent
and the Arranger for their own respective accounts at the times and in the
amounts required by the letter agreement (the "Fee Letter") among the Company,
the Agent and the Arranger dated March 10, 2000.

            (b) Commitment Fees. The Company shall pay to the Agent for the
account of each Lender a commitment fee in such Lender's Pro Rata Share of the
unused amount of the combined Commitments, as calculated by the Agent on a
quarterly basis in arrears on the last day of each calendar quarter and on the
Termination Date, at the Commitment Fee Rate. Such commitment fees shall accrue
from the Effective Date to the Termination Date and shall be due and payable
quarterly in arrears on the last Business Day of each calendar quarter and on
the Termination Date. The commitment fees shall accrue at all times after the
Effective Date, including at any time during which one or more conditions in
Article IV are not met. For purposes of calculating commitment fees, Swing Line
Loans shall not be deemed to constitute usage of the Commitments.

     2.14   Computation of Fees and Interest. (a) All computations of interest
for Base Rate Committed Loans when the Base Rate is determined by BofA's
"reference rate", and all computations of interest for Offshore Currency Loans
denominated in English pounds sterling shall be made on the basis of a year of
365 or 366 days, as the case may be, and actual days elapsed. All other
computations of interest and fees shall be made on the basis of a 360-day year
and actual days elapsed. Interest and fees shall accrue during each period
during which such interest or such fees are computed from the first day thereof
to the last day thereof.

            (b) Each determination of an interest rate or a Dollar Equivalent
amount by the Agent shall be conclusive and binding on the Company and the
Lenders in the absence of manifest error. The Agent will, at the request of the
Company or any Lender, deliver to the Company or such Lender, as the case may
be, a statement showing the quotations used by the Agent in

<PAGE>   41

determining any interest rate or Dollar Equivalent amount. Each Reference Lender
agrees to deliver to the Agent timely information for the purpose of determining
the Offshore Rate. If any one of the Reference Lenders shall fail to furnish
such information to the Agent for any such interest rate, the Agent shall
determine such interest rate on the basis of the information furnished by the
remaining Reference Lender or Reference Lenders.

     2.15   Payments by the Company. (a) All payments to be made by the Company
shall be made without set-off, recoupment or counterclaim. Except as otherwise
expressly provided herein, all payments by the Company shall be made to the
Agent for the account of the Lenders at the Agent's Payment Office, and (i) with
respect to principal of, interest on, and any other amount relating to any
Offshore Currency Loan, shall be made in the Offshore Currency in which such
Loan is denominated or payable, and (ii) with respect to all other amounts
payable hereunder, shall be made in Dollars. Such payments shall be made in Same
Day Funds and (x) in the case of Offshore Currency payments, no later than such
time on the dates specified herein as may be determined by the Agent to be
necessary for such payment to be credited on such date in accordance with normal
banking procedures in the place of payment, and (y) in the case of any Dollar
payments, no later than 11:00 a.m. (Chicago time) on the date specified herein.
The Agent will promptly distribute to each Lender its Pro Rata Share (or other
applicable share as expressly provided herein) of such payment in like funds as
received. Any payment received by the Agent later than the time specified in
clause (x) or (y) above shall be deemed to have been received on the following
Business Day and any applicable interest or fee shall continue to accrue.

            (b) Whenever any payment is due on a day other than a Business Day,
such payment shall be made on the following Business Day (unless, in the case of
an Offshore Rate Loan, the following Business Day is in another calendar month,
in which case such payment shall be made on the preceding Business Day), and
such extension of time shall in such case be included in the computation of
interest or fees, as the case may be.

            (c) Unless the Agent receives notice from the Company prior to the
date on which any payment is due to the Lenders that the Company will not make
such payment in full as and when required, the Agent may assume that the Company
has made such payment in full to the Agent on such date in Same Day Funds and
the Agent may (but shall not be so required), in reliance upon such assumption,
distribute to each Lender on such due date an amount equal to the amount then
due such Lender. If and to the extent the Company has not made such payment in
full to the Agent, each Lender shall repay to the Agent on demand such amount
distributed to such Lender, together with interest thereon at the Federal Funds
Rate or, in the case of a payment in an Offshore Currency, the Overnight Rate
for each day from the date such amount is distributed to such Lender until the
date repaid.

     2.16   Payments by the Lenders to the Agent. (a) Unless the Agent receives
notice from a Lender on or prior to the Closing Date or, with respect to any
Committed Borrowing after the Closing Date, at least one Business Day prior to
the date of a Committed Borrowing that such Lender will not make available as
and when required hereunder to the Agent for the account of the Company the
amount of such Lender's Pro Rata Share of such Committed Borrowing, the


<PAGE>   42


Agent may assume that such Lender has made such amount available to the Agent in
Same Day Funds on the Borrowing Date and the Agent may (but shall not be so
required), in reliance upon such assumption, make available to the Company on
such date a corresponding amount. If and to the extent any Lender shall not have
made its full amount available to the Agent in Same Day Funds and the Agent in
such circumstances has made available to the Company such amount, such Lender
shall on the Business Day following such Borrowing Date make such amount
available to the Agent, together with interest at the Federal Funds Rate or, in
the case of a payment in an Offshore Currency, the Overnight Rate for each day
during such period. A notice of the Agent submitted to any Lender with respect
to amounts owing under this subsection (a) shall be conclusive, absent manifest
error. If such amount is so made available, such payment to the Agent shall
constitute such Lender's Committed Loan on the date of Borrowing for all
purposes of this Agreement. If such amount is not made available to the Agent on
the Business Day following the Borrowing Date, the Agent will notify the Company
of such failure to fund and, upon demand by the Agent, the Company shall pay
such amount to the Agent for the Agent's account, together with interest thereon
for each day elapsed since the date of such Borrowing, at a rate per annum equal
to the interest rate applicable at the time to the Committed Loans comprising
such Committed Borrowing.

            (b) The failure of any Lender to make any Loan on any Borrowing Date
shall not relieve any other Lender of any obligation hereunder to make a Loan on
such Borrowing Date, but no Lender shall be responsible for the failure of any
other Lender to make the Loan to be made by such other Lender on any Borrowing
Date.

     2.17   Sharing of Payments, Etc. (a) Whenever any payment received by the
Agent to be distributed to the Lenders is insufficient to pay in full the
amounts then due and payable to the Lenders, and the Agent has not received a
Payment Sharing Notice, such payment shall be distributed to the Lenders (and
for purposes of this Agreement shall be deemed to have been applied by the
Lenders, notwithstanding the fact that any Lender may have made a different
application in its books and records) in the following order: first, to the
payment of the principal amount of the Loans which is then due and payable and
any reimbursement obligation of the Company in respect of any BA which is then
due and payable, ratably among the Lenders (including the Accepting Lender and
the Swing Line Lender) in accordance with the aggregate amount of such
Obligations owed to each Lender; second, to the payment of interest then due and
payable on the Loans and on any unpaid reimbursement obligations in respect of
BAs, ratably among the Lenders (including the Accepting Lender and the Swing
Line Lender) in accordance with the aggregate amount of interest owed to each
Lender; third, to the payment of the fees payable under subsection 2.13(b) and
(c), ratably among the Lenders in accordance with their respective Pro Rata
Shares; and fourth, to the payment of any other amount payable under this
Agreement, ratably among the Lenders in accordance with the aggregate amount
owed to each Lender.

     (b)    After the Agent has received a Payment Sharing Notice, and for so
long thereafter as any Event of Default exists, all payments received by the
Agent to be distributed to the Lenders shall be distributed to the Lenders (and
for purposes of this Agreement shall be deemed to have

<PAGE>   43

been applied by the Lenders, notwithstanding the fact that any Lender may have
made a different application in its books and records) in the following order:
first, to the payment of amounts payable under Section 10.4, ratably among the
Lenders in accordance with the aggregate amount owed to each Lender; second, to
the payment of fees payable under subsection 2.13(b) and (c), ratably among the
Lenders in accordance with their respective Pro Rata Shares; third, to the
payment of the interest accrued on and the principal amount of all of the Loans
and all reimbursement obligations of the Company in respect of BAs, regardless
of whether any such amount is then due and payable, ratably among the Lenders
(including the Accepting Lender and the Swing Line Lender) in accordance with
the aggregate amount of such Obligations owed to each Lender; and fourth, to the
payment of any other amount payable under this Agreement, ratably among the
Lenders (including the Accepting Lender and the Swing Line Lender) in accordance
with the aggregate amount owed to each Lender.

     (c)    If, other than as expressly provided elsewhere herein, any Lender
shall obtain any payment or other recovery (whether voluntary, involuntary,
through the exercise of any right of set-off, or otherwise) on account of
principal of or interest on any Loan or any reimbursement obligation in respect
of a BA, or any other amount payable hereunder, in excess of the share of
payments and other recoveries such Lender would have received if such payment or
other recovery had been distributed pursuant to the provisions of subsection
2.17(a) or (b) (whichever is applicable at the time of such payment or other
recovery), such Lender shall immediately (i) notify the Agent of such fact and
(ii) purchase from the other Lenders such participations in the Loans made by
(or other Obligations owed to) them as shall be necessary to cause such
purchasing Lender to share the excess payment or other recovery pro rata with
each of them in accordance with the order of payments set forth in subsection
2.17(a) or (b), as the case may be; provided that if all or any portion of such
excess payment or other recovery is thereafter recovered from the purchasing
Lender, such purchase shall to that extent be rescinded and each other Lender
shall repay to the purchasing Lender the purchase price paid therefor, together
with an amount equal to such paying Lender's ratable share (according to the
proportion of (A) the amount of such paying Lender's required repayment to (B)
the total amount so recovered from the purchasing Lender) of any interest or
other amount paid or payable by the purchasing Lender in respect of the total
amount so recovered. The Company agrees that any Lender so purchasing a
participation from another Lender may, to the fullest extent permitted by law,
exercise all its rights of payment (including the right of set-off, but subject
to Section 10.10) with respect to such participation as fully as if such Lender
were the direct creditor of the Company in the amount of such participation. The
Agent will keep records (which shall be conclusive and binding in the absence of
manifest error) of participations purchased under this Section and will in each
case notify the Lenders following any such purchases or repayments.

     2.18   Swing Line Commitment. Subject to the terms and conditions of this
Agreement, the Swing Line Lender agrees to make loans to the Company on a
revolving basis (each such loan, a "Swing Line Loan") from time to time on any
Business Day during the period from the Closing Date to the Termination Date in
an aggregate principal amount at any one time outstanding not to exceed U.S.
$30,000,000; provided, however, that, after giving effect to any


<PAGE>   44

proposed Swing Line Loan, the Total Outstandings shall not exceed the combined
Commitments.

     2.19   Borrowing Procedures for Swing Line Loans. The Company shall provide
a Notice of Borrowing or telephonic notice (followed by a confirming Notice of
Borrowing) to the Agent and the Swing Line Lender of each proposed borrowing
pursuant to Section 2.18 not later than 12:00 noon (Chicago time) on the
proposed Borrowing Date. Each such notice shall be effective upon receipt by the
Agent and the Swing Line Lender and shall specify the date and the principal
amount of borrowing. Unless the Swing Line Lender has received written notice
prior to 11:00 a.m. (Chicago time) on the proposed Borrowing Date from the Agent
or any Lender that one or more of the conditions precedent set forth in Article
IV with respect to such borrowing is not then satisfied, the Swing Line Lender
shall pay over the requested principal amount to the Company on the requested
Borrowing Date in Same Day Funds. Each Swing Line Loan shall be made on a
Business Day and shall be in the amount of at least U.S. $500,000 and an
integral multiple of U.S. $100,000. The Swing Line Lender will promptly notify
the Agent of the making and amount of each Swing Line Loan.

     2.20   Prepayment or Refunding of Swing Line Loans. (a) The Company may, at
any time and from time to time, prepay any Swing Line Loan in whole or in part,
in an amount of at least U.S. $500,000 and an integral multiple of U.S.
$100,000. The Company shall deliver a notice of prepayment to the Agent and the
Swing Line Lender not later than 11:00 a.m. (Chicago time) on the Business Day
of such prepayment, specifying the date and amount of such prepayment. If such
notice is given by the Company, the payment amount specified in such notice
shall be due and payable on the date specified therein.

     (b)    The Swing Line Lender may, at any time in its sole and absolute
discretion, on behalf of the Company (which hereby irrevocably directs the Swing
Line Lender to act on its behalf), request each Lender to make a Base Rate
Committed Loan in an amount equal to such Lender's Unused Commitment Share of
the principal amount of the Swing Line Loans outstanding on the date such notice
is given. Unless any of the events described in subsection 8.1(g), (h), (i) or
(j) shall have occurred (in which event the procedures of Section 2.21 shall
apply), and regardless of whether the conditions precedent set forth in this
Agreement to the making of a Base Rate Committed Loan are then satisfied or the
aggregate amount of such Base Rate Committed Loans is not in the minimum or
integral amount otherwise required hereunder, each Lender shall make the
proceeds of its Base Rate Committed Loan available to the Agent for the account
of the Swing Line Lender at the Agent's Payment Office prior to 12:00 noon
(Chicago time) in Same Day Funds on the Business Day next succeeding the date
such notice is given. The proceeds of such Base Rate Committed Loans shall be
immediately applied to repay the outstanding Swing Line Loans.

     2.21   Participations in Swing Line Loans. (a) If an event described in
subsection 8.1(g), (h), (i) or (j) occurs (or for any reason the Lenders may not
make Revolving Loans pursuant to Section 2.20), each Lender will, upon notice
from the Agent, purchase from the Swing Line Lender (and the Swing Line Lender
will sell to each Lender) an undivided participation interest in

<PAGE>   45

all outstanding Swing Line Loans in an amount equal to such Lender's Unused
Commitment Share of the outstanding principal amount of the Swing Line Loans
(and each Lender will immediately transfer to the Agent, for the account of the
Swing Line Lender, in immediately available funds, the amount of its
participation).

     (b)    Whenever, at any time after the Swing Line Lender has received
payment for any Lender's participation interest in the Swing Line Loans pursuant
to subsection 2.21(a), the Swing Line Lender receives any payment on account
thereof, the Swing Line Lender will distribute to the Agent for the account of
such Lender its participation interest in such amount (appropriately adjusted,
in the case of interest payments, to reflect the period of time during which
such Lender's participation interest was outstanding and funded) in like funds
as received; provided, however, that in the event that such payment received by
the Swing Line Lender is required to be returned, such Lender will return to the
Agent for the account of the Swing Line Lender any portion thereof previously
distributed by the Swing Line Lender to it in like funds as such payment is
required to be returned by the Swing Line Lender.

     2.22   Participation Obligations Unconditional. (a) Each Lender's
obligation to make Base Rate Committed Loans pursuant to Section 2.20 and/or to
purchase participation interests in Swing Line Loans pursuant to Section 2.21
shall be absolute and unconditional and shall not be affected by any
circumstance whatsoever, including (a) any set-off, counterclaim, recoupment,
defense or other right which such Lender may have against the Swing Line Lender,
the Company or any other Person for any reason whatsoever; (b) the occurrence or
continuance of an Event of Default; (c) any adverse change in the condition
(financial or otherwise) of the Company or any other Person; (d) any breach of
this Agreement or any other Loan Document by the Company or any other Lender;
(e) any inability of the Company to satisfy the conditions precedent to
borrowing set forth in this Agreement on the date upon which any Loan is to be
refunded or any participation interest therein is to be purchased; or (f) any
other circumstance, happening or event whatsoever, whether or not similar to any
of the foregoing.

     (b)    Notwithstanding the provisions of subsection 2.22(a), no Lender
shall be required to make any Base Rate Committed Loan to the Company to refund
a Swing Line Loan pursuant to Section 2.20 or to purchase a participation
interest in a Swing Line Loan pursuant to Section 2.21 if, prior to the making
by the Swing Line Lender of such Swing Line Loan, the Swing Line Lender received
written notice from any Lender specifying that such Lender believes in good
faith that one or more of the conditions precedent to the making of such Swing
Line Loan were not satisfied and, in fact, such conditions precedent were not
satisfied at the time of the making of such Swing Line Loan; provided that the
obligation of such Lender to make such Base Rate Committed Loan and to purchase
such participation interest shall be reinstated upon the earlier to occur of (i)
the date on which such Lender notifies the Swing Line Lender that its prior
notice has been withdrawn and (ii) the date on which all conditions precedent to
the making of such Swing Line Loan have been satisfied (or waived by the
Required Lenders or all Lenders, as applicable).

     2.23   Conditions to Swing Line Loans. Notwithstanding any other provision
of this

<PAGE>   46


Agreement, the Swing Line Lender shall not be obligated to make any Swing Line
Loan if an Event of Default or Unmatured Event of Default exists or would result
therefrom.

     2.24 BA Subfacility.

            (a) Creation. Subject to the terms and conditions hereof, at any
time and from time to time from the Closing Date through the day 30 days prior
to the scheduled Termination Date, the Accepting Lender shall create and
discount such BAs as the Company may request by notice to the Accepting Lender
in accordance with the procedure set forth in subsection (b) below; provided
that upon creating and discounting any BA, the Total Outstandings will not
exceed the combined Commitments; and provided, further, that BA Outstandings
shall not at any time exceed $100,000,000. The maturity of any BA shall not be
less than 30 days or more than 180 days and shall not extend beyond the
scheduled Termination Date. Each BA shall comply with the Acceptance Documents
and shall be executed on behalf of the Company and presented to the Accepting
Lender pursuant to such procedures as are provided or required by the Accepting
Lender. The face amount of each BA shall be $3,000,000 or a higher integral
multiple of $1,000,000. The creation and maturity date of each BA shall be a
Business Day. Notwithstanding the foregoing, the Accepting Lender shall not be
obligated to create or discount any BA (i) that is not "eligible" pursuant to
paragraph 7 of Section 13 of the Federal Reserve Act (12 U.S.C. ss.372), as
amended from time to time, (ii) if creation thereof would cause the Accepting
Lender to exceed the maximum amount of outstanding bankers' acceptances
permitted by applicable law or (iii) if, in the reasonable opinion of the
Accepting Lender, general conditions in the public market for rediscounting
bankers' acceptances render it inadvisable to do so.

            (b) Notice. Each request for a BA shall be submitted in writing (or
requested by telephone and promptly confirmed in writing) to the Accepting
Lender and the Agent by 11:00 a.m. (Chicago time) on the date of creation of the
requested BA and shall be accompanied by such documents as are specified therein
and in the Acceptance Documents. The Accepting Lender will promptly notify the
Agent (which shall promptly advise each Lender) of the creation of each BA and
the amount and tenor thereof.

            (c) Issuance Fee. Upon the creation by the Accepting Lender of a BA,
the Accepting Lender shall discount such BA by deducting from the face amount
thereof a discount determined by the then current quoted discount rate for
bankers' acceptances of the Accepting Lender plus the BA Commission, with such
discount and BA Commission applied against the face amount of the BA, and the
Accepting Lender shall make such net amount available in immediately available
funds to the Company. The Accepting Lender shall retain from the amount so
deducted a commission, for the account solely of the Accepting Lender, equal to
 .05% per annum (computed on the basis of the actual number of days elapsed over
a year of 360 days). On the date of issuance of each BA, the Accepting Lender
shall make available in immediately available funds to the Lenders, according to
their respective Pro Rata Shares, an amount equal to the BA Commission (after
the Accepting Lender's issuance fee of .05% has been deducted therefrom) for
such BA. The Accepting Lender may retain or rediscount, at its election, any BA
and the amount

<PAGE>   47

received by the Accepting Lender upon payment thereof at maturity or upon
rediscounting shall be solely for the account of the Accepting Lender.

            (d) Payment. As and when the Accepting Lender honors a BA, the
Company agrees to immediately repay the Accepting Lender in immediately
available funds the amount advanced by the Accepting Lender. In the event that
such funds are not made available to the Accepting Lender by the Company, then,
in order to implement the foregoing, the Company irrevocably authorizes the
Agent and each Lender to treat each such advance by the Accepting Lender as a
request for a Base Rate Committed Loan in the amount of such advance, to issue
Base Rate Committed Loans simultaneously with any such advance in the aggregate
amount of such advance, and to credit the proceeds of such Base Rate Committed
Loan so as to immediately eliminate the liability of the Company to the
Accepting Lender pertaining to such BA and immediately eliminate the liability
of each other Lender to the Accepting Lender with respect to its Unused
Commitment Share relating to such BA.

            (e) Participations in BAs. Each Lender shall be deemed at all times
to have a participation in each outstanding BA in an amount equal to the result
obtained by multiplying (i) such Lender's Unused Commitment Share times (ii) the
face amount of such BA. Without limiting the scope and nature of each Lender's
participation in any BA, to the extent that the Accepting Lender has not been
reimbursed by the Company (pursuant to an advance pursuant to clause (d) or
otherwise) for any payment required to be made by the Accepting Lender under any
BA, each Lender shall, according to its Unused Commitment Share, reimburse the
Accepting Lender promptly upon demand for the amount of such payment. The
obligation of each Lender to so reimburse the Accepting Lender shall be absolute
and unconditional and shall not be affected by the occurrence of an Event of
Default, an Unmatured Event of Default or any other occurrence or event. Any
such reimbursement shall not relieve or otherwise impair the obligation of the
Company to reimburse the Accepting Lender for the amount of any payment made by
the Accepting Lender under any BA, together with interest at the Base Rate plus
2%. The Company hereby specifically acknowledges and agrees that if the Company
fails to perform in accordance with the terms of any BA, the Acceptance
Documents related thereto or this Agreement as it relates to such BA, each
lender shall have a claim against the Company, to the extent of such Lender's
pro rata participation in such BA.

            (f) Limitation of Liability. None of the Accepting Lender, any other
Lender or any of their respective directors, officers, agents or employees shall
be liable, except for gross negligence or willful misconduct, for any action
taken or omitted under or in connection with any BA, any draft to which a BA
relates or any documents which in turn relate or pertain to any such draft. When
dealing with any BA, draft or related document, the Accepting Lender shall be
entitled to act (and shall be fully protected against any claim of loss by the
Company occasioned by the lack, or claimed lack, of authenticity or authority of
the issuance of any draft or any signature thereon, in acting) upon any
telegram, telex, teletype, bank wire, cable or radiogram or any written
application, notice, report, statement, certificate, resolution, request, order,
consent, letter or other instrument or communication reasonably believed in good
faith by the Accepting


<PAGE>   48

Lender to be genuine and correct and to have been signed or sent or made by a
proper Person. The Accepting Lender shall examine Acceptance Documents with
reasonable care to ascertain that they appear on their face to be in accordance
with the terms and conditions of the related BA. The Company further agrees
that, if any BA shall not, in the reasonable opinion of the Agent or the
Required Lenders, meet all requirements for "eligible" bankers' acceptances (as
determined in accordance with paragraph 7 of Section 13 of the Federal Reserve
Act (12 U.S.C. ss.372)), the Company shall, upon demand by the Agent, pay to the
Agent for the account of each of the Lenders additional amounts sufficient to
compensate the Lenders for any increased costs resulting therefrom (including
costs resulting from any reserve requirement, premium liability to the Federal
Deposit Insurance Corporation, or a higher discount rate). To demand payment
under this subsection 2.24(f), the Agent shall deliver to the Company a
certificate setting forth in reasonable detail the amount payable to the Agent
(for the account of each of the Lenders) hereunder and such certificate shall be
conclusive and binding on the Company in the absence of manifest error.



                                   ARTICLE III

                     TAXES, YIELD PROTECTION AND ILLEGALITY

     3.1 Taxes. (a) Any and all payments by the Company to each Lender and each
Agent under this Agreement and any other Loan Document shall be made free and
clear of, and without deduction or withholding for, any Taxes. In addition, the
Company shall pay all Other Taxes.

            (b) If the Company shall be required by law to deduct or withhold
any Taxes, Other Taxes or Further Taxes from or in respect of any sum payable
hereunder to any Lender or the Agent, then:

                (i) the sum payable shall be increased as necessary so that,
     after making all required deductions and withholdings (including deductions
     and withholdings applicable to additional sums payable under this Section),
     such Lender or the Agent, as the case may be, receives and retains an
     amount equal to the sum it would have received and retained had no such
     deductions or withholdings been made;

                (ii) the Company shall make such deductions and withholdings;

                (iii) the Company shall pay the full amount deducted or withheld
     to the relevant taxing authority or other authority in accordance with
     applicable law; and

                (iv) the Company shall also pay to the Agent for the account of
     any applicable Lender or the Agent, at the time interest is paid, all
     additional amounts which such Lender or the Agent specifies as necessary to
     preserve the after-tax yield such Lender or Agent would have received if
     such Taxes, Other Taxes or Further Taxes had not been imposed.

<PAGE>   49

            (c) The Company agrees to indemnify and hold harmless each Lender
and the Agent for the full amount of Taxes, Other Taxes and Further Taxes in the
amount that such Lender or the Agent specifies as necessary to preserve the
after-tax yield such Lender would have received if such Taxes, Other Taxes or
Further Taxes had not been imposed, and any liability (including penalties,
interest, additions to tax and reasonable expenses) arising therefrom or with
respect thereto, whether or not such Taxes, Other Taxes or Further Taxes were
correctly or legally asserted. Payment under this indemnification shall be made
within 30 days after the date the Company receives written demand therefor from
such Lender or the Agent.

            (d) Within 30 days after the date of any payment by the Company of
Taxes, Other Taxes or Further Taxes, the Company shall furnish to each Lender
and the Agent the original or a certified copy of a receipt evidencing payment
thereof, or other evidence of payment satisfactory to such Lender or the Agent.

            (e) If the Company is required to pay any amount to any Lender or
the Agent pursuant to subsection (b) or (c) of this Section, then such Lender or
the Agent shall use reasonable efforts (consistent with legal and regulatory
restrictions) to change the jurisdiction of its Lending Office or other relevant
office so as to eliminate any such additional payment by the Company which may
thereafter accrue, if such change in the good faith judgment of such Lender or
the Agent is not otherwise disadvantageous to such Lender or the Agent.

     3.2  Illegality. (a) If any Lender determines that the introduction of any
applicable Requirement of Law, or any change in any applicable Requirement of
Law, or in the interpretation or administration of any applicable Requirement of
Law, has made it unlawful, or that any central bank or other Governmental
Authority has asserted that it is unlawful, for any Lender or its applicable
Lending Office to make Offshore Rate Loans in any Applicable Currency, then, on
notice thereof by the Lender to the Company through the Agent, any obligation of
that Lender to make Offshore Rate Loans in such Applicable Currency (including
in respect of any LIBOR Bid Loan as to which the Company has accepted such
Lender's Competitive Bid, but which has not yet been borrowed) shall be
suspended until the Lender notifies the Agent and the Company that the
circumstances giving rise to such determination no longer exist.

            (b) If a Lender determines that it is unlawful to maintain any
Offshore Rate Loan in any Applicable Currency, the Company shall, upon its
receipt of notice of such fact and demand from such Lender (with a copy to the
Agent), prepay in full such Offshore Rate Loan of such Lender then outstanding,
together with interest accrued thereon and amounts required under Section 3.4,
either on the last day of the Interest Period thereof or, if earlier, on the
date on which such Lender may no longer lawfully continue to maintain such
Offshore Rate Loan. If the Company is required to so prepay any Offshore Rate
Committed Loan, then concurrently with such prepayment, the Company shall borrow
from the affected Lender, in the amount of such repayment, a Base Rate Committed
Loan.

<PAGE>   50

            (c) If the obligation of any Lender to make or maintain Offshore
Rate Committed Loans has been so terminated or suspended, all Loans which would
otherwise be made by such Lender as Offshore Rate Committed Loans shall be
instead Base Rate Committed Loans.

            (d) Before giving any notice to the Agent or demand upon the Company
under this Section, the affected Lender shall designate a different Lending
Office with respect to its Offshore Rate Loans if such designation will avoid
the need for giving such notice or making such demand and will not, in the good
faith judgment of the Lender, be illegal in any respect or otherwise
disadvantageous to the Lender.

     3.3  Increased Costs and Reduction of Return. (a) If after the date hereof
any Lender determines that, due to either (i) the introduction of or any change
(other than any change by way of imposition of or increase in reserve
requirements included in the calculation of the Offshore Rate) in or in the
interpretation of any law or regulation or (ii) the compliance by that Lender
with any guideline or request from any central bank or other Governmental
Authority (whether or not having the force of law), there shall be any increase
in the cost to such Lender of agreeing to make or making, funding or maintaining
any Offshore Rate Loan or of participating in any BA or, in the case of the
Accepting Lender, of agreeing to accept or accepting BAs, then the Company shall
be liable for, and shall from time to time, upon demand (with a copy of such
demand to be sent to the Agent), pay to the Agent for the account of such
Lender, additional amounts as are sufficient to compensate such Lender for such
increased costs.

            (b) If after the date hereof any Lender shall have determined that
(i) the introduction of any Capital Adequacy Regulation, (ii) any change in any
Capital Adequacy Regulation, (iii) any change in the interpretation or
administration of any Capital Adequacy Regulation by any central bank or other
Governmental Authority charged with the interpretation or administration
thereof, or (iv) compliance by the Lender (or its Lending Office) or any
corporation controlling the Lender with any Capital Adequacy Regulation, affects
or would affect the amount of capital required or expected to be maintained by
the Lender or any corporation controlling the Lender and (taking into
consideration such Lender's or such corporation's policies with respect to
capital adequacy and such Lender's desired return on capital) determines that
the amount of such capital is increased as a consequence of its Commitment,
loans, credits or obligations under this Agreement, then, upon demand of such
Lender to the Company through the Agent, the Company shall pay to the Lender,
from time to time as specified by the Lender, additional amounts sufficient to
compensate the Lender for such increase.

            (c) Notwithstanding the foregoing Section 3.3(a) and (b), if any
Lender fails to notify the Company of any event which will entitle such Lender
to compensation pursuant to this Section 3.3 within 180 days after such Lender
obtains knowledge of such event, then such Lender shall not be entitled to any
compensation from the Company for any such increased cost or reduction of return
arising prior to the date which is 180 days before the date on which such

<PAGE>   51

Lender notifies the Company of such event.

     3.4  Funding Losses. The Company shall reimburse each Lender and hold each
Lender harmless from any loss or reasonable expense which the Lender may sustain
or incur as a consequence of:

            (a) the failure of the Company to make on a timely basis any payment
of principal of any Offshore Rate Loan;

            (b) the failure of the Company to borrow, continue or convert a Loan
after the Company has given (or is deemed to have given) a Notice of Borrowing,
a Notice of Conversion/ Continuation or accepted a Competitive Bid;

            (c) the failure of the Company to make any prepayment of a Committed
Loan in accordance with any notice delivered under Section 2.9;

            (d) the prepayment or other payment (including after acceleration
thereof) of an Offshore Rate Loan on a day that is not the last day of the
relevant Interest Period; or

            (e) the automatic conversion under Section 2.4 of any Offshore Rate
Committed Loan to a Base Rate Committed Loan on a day that is not the last day
of the relevant Interest Period;

including any such loss or reasonable expense arising from the liquidation or
reemployment of funds obtained by it to maintain its Offshore Rate Loans or from
fees payable to terminate the deposits from which such funds were obtained or
from changes relating to any Offshore Currency Loans. For purposes of
calculating amounts payable by the Company to the Lenders under this Section and
under subsection 3.3(a), each Offshore Rate Loan made by a Lender (and each
related reserve, special deposit or similar requirement) shall be conclusively
deemed to have been funded at the Offshore Rate used in determining the interest
rate for such Offshore Rate Loan by a matching deposit or other borrowing in the
interbank eurodollar market for a comparable amount and for a comparable period,
whether or not such Offshore Rate Loan is in fact so funded.

     3.5  Inability to Determine Rates. If the Agent determines that for any
reason adequate and reasonable means do not exist for determining the Offshore
Rate for any requested Interest Period with respect to a proposed Offshore Rate
Loan, or any Lender determines that the Offshore Rate applicable pursuant to
subsection 2.12(a) for any requested Interest Period with respect to a proposed
Offshore Rate Loan does not adequately and fairly reflect the cost to such
Lender of funding such Loan, the Agent will promptly so notify the Company and
each Lender. Thereafter, the obligation of the Lenders to make or maintain
Offshore Rate Committed Loans hereunder shall be suspended until the Agent
revokes such notice in writing. Upon receipt of such notice, the Company may
revoke any Notice of Committed Borrowing or Notice of

<PAGE>   52

Conversion/Continuation then submitted by it. If the Company does not revoke
such Notice, the Lenders shall make, convert or continue the Committed Loans, as
proposed by the Company, in the amount specified in the applicable notice
submitted by the Company, but such Loans shall be made, converted or continued
as Base Rate Committed Loans instead of Offshore Rate Committed Loans.

     In the case of any Offshore Currency Loans, the Borrowing or continuation
shall be in an aggregate amount equal to the Dollar Equivalent amount of the
originally requested Borrowing or continuation in the Offshore Currency, and to
that end any outstanding Offshore Currency Loans which are the subject of any
continuation shall be redenominated and converted into Base Rate Loans in
Dollars with effect from the last day of the Interest Period with respect to
such Offshore Currency Loans.

     3.6  Reserves on Offshore Rate Loans. The Company shall pay to each Lender,
as long as such Lender shall be required under regulations of the FRB to
maintain reserves with respect to liabilities or assets consisting of or
including Eurocurrency funds or deposits (currently known as "Eurocurrency
liabilities") and, in respect of any Offshore Currency Loans, under any
applicable regulations of the relevant Governmental Authority in the country in
which the Offshore Currency of such Offshore Currency Loan circulates,
additional costs on the unpaid principal amount of each Offshore Rate Committed
Loan and Offshore Currency Loan equal to the actual costs of such reserves
allocated to such Loan by such Lender (as determined by such Lender in good
faith, which determination shall be conclusive), payable on each date on which
interest is payable on such Loan, provided the Company shall have received at
least 15 days' prior written notice (with a copy to the Agent) of the amount of
such additional interest from such Lender. If a Lender fails to give notice 15
days prior to the relevant Interest Payment Date, such additional interest shall
be payable 15 days from receipt of such notice.

     3.7  Certificates of Lenders. Any Lender claiming reimbursement or
compensation under this Article III shall deliver to the Company (with a copy to
the Agent) a certificate setting forth in reasonable detail the amount payable
to the Lender hereunder and such certificate shall be conclusive and binding on
the Company in the absence of manifest error.

     3.8  Substitution of Lenders. Upon the receipt by the Company from any
Lender (an "Affected Lender") of a claim for compensation under Section 3.1 or
3.3 or a notice pursuant to Section 3.2 (which claim or notice results from
circumstances applicable to such Lender and not Lenders generally) the Company
may: (i) request the Affected Lender to use its best efforts to obtain a
replacement bank or financial institution satisfactory to the Company to acquire
and assume all or a ratable part of all of such Affected Lender's Loans and
Commitment (a "Replacement Lender"); (ii) request one more of the other Lenders
to acquire and assume all or part of such Affected Lender's Loans and
Commitment; or (iii) designate a Replacement Lender. Any such designation of a
Replacement Lender under clause (i) or (iii) shall be subject to the prior
written consent of the Agent, the Swing Line Lender and the Accepting Lender
(which consents shall not be unreasonably withheld).

<PAGE>   53

     3.9  Survival. The agreements and obligations of the Company in this
Article III shall survive the payment of all other Obligations and the
termination of this Agreement.


                                   ARTICLE IV

                              CONDITIONS PRECEDENT

     4.1  Conditions to Effectiveness. This Agreement shall become effective,
all loans outstanding under the Original Agreement shall be deemed to be Loans
made hereunder, and all accrued interest and fees payable under the Original
Agreement shall be payable hereunder, on the date on which the Agent has
received the following (the "Effective Date"):

            (a) Agreement. This Agreement executed by the Company and the
Required Lenders.

            (b) Resolutions; Incumbency; Certificate of Incorporation; Bylaws.

                (i) Copies of the resolutions of the board of directors of the
     Company and each Guarantor authorizing the transactions contemplated
     hereby, certified as of the Effective Date by the Secretary or an Assistant
     Secretary of the Company or such Guarantor;

                (ii) a certificate of the Secretary or Assistant Secretary of
     the Company and each Guarantor certifying the names and true signatures of
     the officers of the Company and each Guarantor authorized to execute and
     deliver this Agreement, the Intercreditor Agreement and all other Loan
     Documents to be delivered by it hereunder; and

                (iii) copies of the certificate of incorporation and by-laws (or
     other organizational documents) of the Company and each Guarantor,
     certified by the Secretary or an Assistant Secretary of the Company or such
     Guarantor.

            (c) Good Standing. A copy of a good standing certificate as of a
recent date for the Company and each Guarantor from the Secretary of State (or
similar, applicable Governmental Authority) of its respective state of
incorporation.

            (d) Legal Opinion. An opinion of counsel to the Company and the
Guarantors in form and substance reasonably acceptable to the Agent.

            (e) Payment of Fees.

                (i) Evidence of payment by the Company of all accrued and unpaid
     fees,

<PAGE>   54

     costs and reasonable expenses to the extent then due and payable on the
     Effective Date, together with Attorney Costs of the Agent to the extent
     invoiced prior to or on the Effective Date, plus such additional amounts of
     Attorney Costs as shall constitute the Agent's reasonable estimate of
     Attorney Costs incurred or to be incurred by it through the closing
     proceedings (provided that such estimate shall not thereafter preclude
     final settling of accounts between the Company and the Agent), including
     any such costs, fees and reasonable expenses arising under or referenced in
     Sections 2.13 and 10.4; and

                (ii) Evidence of payment by the Company of an amendment fee for
     the account of each Lender which has executed and delivered a counterpart
     of this Agreement on or before April 14, 2000, in each case in an amount
     equal to 0.25% of such Lender's Commitment.

            (f) Certificate. A certificate signed by a Responsible Officer,
dated as of the Closing Date, stating that:

                (i) the representations and warranties contained in Article V
     are true and correct on and as of such date, as though made on and as of
     such date;

                (ii) no Event of Default or Unmatured Event of Default exists or
     would result from the execution and delivery of this Agreement and the
     other Loan Documents; and

                (iii) since December 31, 1999, no event or circumstance has
     occurred that has resulted or could reasonably be expected to result in a
     Material Adverse Effect.

            (g) Guaranty. The Guaranty, signed by each Guarantor.

            (h) Security Agreement. The Security Agreement signed by the Company
and each Guarantor, together with evidence, satisfactory to the Collateral
Agent, that the Company and each Guarantor have delivered to the Collateral
Agent all financing statements and other documents necessary to perfect the
Collateral Agent's Lien on all collateral granted under the Security Agreement.

            (i) Pledge Agreement. The Pledge Agreement, executed by the Company
and each Guarantor that as of the Effective Date has one or more Subsidiaries,
together with all stock certificates, stock powers and other items required to
be delivered in connection therewith.

            (j) Intercreditor Agreement. The Intercreditor Agreement, signed by
the parties thereto and consented to by the Company and the Guarantors.

            (k) Trademark Security Agreement. The Trademark Security Agreement,
signed by the Company.

<PAGE>   55

            (l) Amendment of Certain Agreements. Evidence, satisfactory to the
Agent, that each of the "Operative Documents" as defined in the Synthetic Lease
Guaranty, the Shelf Agreement and each Senior Note Agreement (each as defined in
the Intercreditor Agreement) has been amended to conform in all material
respects with the representations, warranties, covenants and defaults contained
in this Agreement.

            (m) Other Documents. Such other approvals, opinions, documents or
materials as the Agent or any Lender may reasonably request.

     4.2  Conditions to All Credit Extensions. The obligation of each Lender to
make any Credit Extension to be made by it (or any Bid Loan as to which the
Company has accepted the relevant Competitive Bid) is subject to the
satisfaction of the following conditions precedent on the date of such Credit
Extension:

            (a) Notice. The Agent (and, in the case of a Swing Line Loan, the
Swing Line Lender) shall have received a Notice of Borrowing or the Agent and
the Accepting Lender shall have received a request for acceptance of a BA.

            (b) Continuation of Representations and Warranties. The
representations and warranties in Article V shall be true and correct on and as
of the date of such Credit Extension with the same effect as if made on and as
of such date (except to the extent such representations and warranties expressly
refer to an earlier date, in which case they shall have been true and correct as
of such earlier date).

            (c) No Existing Default. No Event of Default or Unmatured Event of
Default shall exist or shall result from such Borrowing.

Each Notice of Borrowing, Competitive Bid Request and request for acceptance of
a BA submitted by the Company hereunder shall constitute a representation and
warranty by the Company that, as of the date of such notice or request and as of
the date of the applicable Credit Extension, the conditions in this Section 4.2
are satisfied.


                                    ARTICLE V

                         REPRESENTATIONS AND WARRANTIES

     The Company represents and warrants to the Agent and each Lender as
follows:

     5.1  Organization; Subsidiary Preferred Stock. The Company is a corporation
duly organized and existing in good standing under the laws of the State of
Delaware, each Subsidiary is duly organized and existing in good standing under
the laws of the jurisdiction in which it is

<PAGE>   56

formed, and the Company has and each Subsidiary has the power to own its
respective property and to carry on its respective business as now being
conducted. No Subsidiary has outstanding any shares of stock of a class which
has priority over any other class as to dividends or in liquidation.

     5.2  Financial Statements. The audited consolidated financial statements of
the Company and its Subsidiaries as at December 31, 1998 and the unaudited
consolidated financial statements of the Company and its Subsidiaries as at
September 30, 1999, copies of each of which have been delivered to each Lender,
were prepared in accordance with GAAP (subject, in the case of such unaudited
statements, to the absence of footnotes and to normal year-end adjustments) and
present fairly the consolidated financial condition of the Company and its
Subsidiaries as at such dates and the results of their operations for the
periods then ended.

     5.3  Actions Pending. There is no action, suit, investigation or proceeding
pending or, to the knowledge of the Company, threatened against the Company or
any of its Subsidiaries, or any properties or rights of the Company or any of
its Subsidiaries, by or before any court, arbitrator or administrative or
governmental body which could be reasonably expected to result in any material
adverse change in the business, property or assets, condition (financial or
otherwise) or operations of the Company and its Subsidiaries taken as a whole or
the ability of the Company to perform its obligations under this Agreement.

     5.4  Outstanding Debt. Neither the Company nor any of its Subsidiaries has
outstanding any Debt except as permitted by Section 7.3. There exists no default
under the provisions of any instrument evidencing Debt of the Company or any of
its Subsidiaries in an amount greater than $250,000 or of any agreement relating
thereto (it being understood that the representation and warranty in this
sentence is made after giving effect to the effectiveness of this Agreement and
the amendments referred to in subsection 4.1(l)).

     5.5  Title to Properties. The Company has and each of its Subsidiaries has
good and marketable title to its respective real properties (other than
properties which it leases) and good title to all of its other respective
properties and assets, including the properties and assets reflected in the most
recent audited balance sheet referred to in Section 5.2 (other than properties
and assets disposed of in the ordinary course of business), subject to no Lien
of any kind except Liens permitted by Section 7.2. All leases necessary in any
material respect for the conduct of the respective businesses of the Company and
its Subsidiaries are valid and subsisting and are in full force and effect.

     5.6  Taxes. The Company has and each of its Subsidiaries has filed all
federal, state and other income tax returns which, to the best knowledge of the
officers of the Company and its Subsidiaries, are required to be filed, and each
has paid all taxes as shown on such returns and on all assessments received by
it to the extent that such taxes have become due, except such taxes (i) as are
being contested in good faith by appropriate proceedings for which adequate
reserves have

<PAGE>   57

been established in accordance with GAAP or (ii) the non-payment of which (a)
could not be reasonably expected to have a material adverse effect on the
business, condition (financial or otherwise) or operations of the Company and
its Subsidiaries taken as a whole and (b) does not result in the creation of any
Lien other than Liens permitted by Section 7.2.

     5.7  Conflicting Agreements and Other Matters. Neither the Company nor any
of its Subsidiaries is a party to any contract or agreement or subject to any
charter or other corporate restriction which materially and adversely affects
its business, property or assets, condition (financial or otherwise) or
operations. None of the execution and delivery of this Agreement or any other
Loan Document, the making of the Loans, the creation of the BAs or the
fulfillment of or compliance with the terms and provisions hereof and of the
other Loan Documents will conflict with, or result in a breach of the terms,
conditions or provisions of, or constitute a default under, or result in any
violation of, or result in the creation of any Lien upon any of the properties
or assets of the Company or any of its Subsidiaries pursuant to, the charter or
by-laws of the Company or any of its Subsidiaries, any award of any arbitrator
or any agreement (including any agreement with stockholders), instrument, order,
judgment, decree, statute, law, rule or regulation to which the Company or any
of its Subsidiaries is subject. Neither the Company nor any of its Subsidiaries
is a party to, or otherwise subject to any provision contained in, any
instrument evidencing Indebtedness of the Company or such Subsidiary, any
agreement relating thereto or any other contract or agreement (including its
charter) which limits the amount of, or otherwise imposes restrictions on the
incurring of, Debt of the Company of the type that the Obligations constitute
except as set forth in the agreements listed in Schedule 5.7 attached hereto (as
such Schedule 5.7 may have been modified from time to time by written
supplements thereto delivered by the Company and accepted in writing by the
Required Lenders).

     5.8  Use of Proceeds. None of the proceeds of any Loan or BA will be used,
directly or indirectly, for the purpose, whether immediate, incidental or
ultimate, of purchasing or carrying any "margin stock" as defined in Regulation
U of the FRB (herein called "margin stock") or for the purpose of maintaining,
reducing or retiring any Indebtedness which was originally incurred to purchase
or carry any stock that is then currently a margin stock or for any other
purpose which might constitute the transactions contemplated hereby a "purpose
credit" within the meaning of such Regulation U, unless the Company shall have
delivered to the Lenders, on the date of borrowing of such Loan or the
acceptance of such BA, an opinion of counsel satisfactory to the Lenders stating
that the making of such Loan or the acceptance of such BA does not constitute a
violation of such Regulation U. Neither the Company nor any agent acting on its
behalf has taken or will take any action which might cause this Agreement or the
Loans or the BAs to violate Regulation T, Regulation U or any other regulation
of the FRB or to violate the Exchange Act, in each case as in effect now or as
the same may hereafter be in effect.

     5.9  ERISA. No accumulated funding deficiency (as defined in section 302 of
ERISA and section 412 of the Code), whether or not waived, exists with respect
to any Plan (other than a Multiemployer Plan). No liability to the PBGC has been
or is expected by the Company or any ERISA Affiliate to be incurred with respect
to any Plan (other than a Multiemployer Plan) by the

<PAGE>   58

Company, any Subsidiary or any ERISA Affiliate which is or would be materially
adverse to the business, property or assets, condition (financial or otherwise)
or operations of the Company and its Subsidiaries taken as a whole. Neither the
Company, any Subsidiary nor any ERISA Affiliate has incurred or presently
expects to incur any withdrawal liability under Title IV of ERISA with respect
to any Multiemployer Plan which is or would be materially adverse to the
business, property or assets, condition (financial or otherwise) or operations
of the Company and its Subsidiaries taken as a whole. The execution and delivery
of this Agreement and the making of Loans and the creation and acceptance of the
BAs will be exempt from or will not involve any transaction which is subject to
the prohibitions of section 406 of ERISA and will not involve any transaction in
connection with which a penalty could be imposed under section 502(i) of ERISA
or a tax could be imposed pursuant to section 4975 of the Code.

     5.10 Governmental Consent. Neither the nature of the Company or of any
Subsidiary, nor any of their respective businesses or properties, nor any
relationship between the Company or any Subsidiary and any other Person, nor any
circumstance in connection with the making of the Loans is such as to require
any authorization, consent, approval, exemption or any action by or notice to or
filing with any court or administrative or governmental body (other than routine
filings after the Closing Date with the Securities and Exchange Commission
and/or state Blue Sky authorities) in connection with the execution and delivery
of this Agreement, the making of the Loans, the creation and acceptance of the
BAs or the fulfillment of or compliance with the terms and provisions of the
Loan Documents.

     5.11 Environmental Compliance. The Company and its Subsidiaries and all of
their respective properties and facilities have complied at all times and in all
respects with all applicable foreign, federal, state, local and regional
statutes, laws, ordinances and judicial or administrative orders, judgments,
rulings and regulations relating to protection of the environment except, in any
such case, where failure to so comply could not reasonably be expected to result
in a material adverse effect on the business, condition (financial or otherwise)
or operations of the Company and its Subsidiaries taken as a whole or the
ability of the Company to perform its obligations under this Agreement.

     5.12 Disclosure. Neither this Agreement nor any other document, certificate
or statement furnished to the Agent or any Lender by or on behalf of the Company
in connection herewith contains any untrue statement of a material fact or omits
to state a material fact necessary in order to make the statements contained
herein and therein not misleading. There is no fact peculiar to the Company or
any of its Subsidiaries which materially adversely affects or in the future may
(so far as the Company can now foresee) materially adversely affect the
business, property or assets, condition (financial or otherwise) or operations
of the Company or any of its Subsidiaries and which has not been set forth in
this Agreement.

     5.13 Hostile Tender Offers. None of the proceeds of any Loans or the BAs
will be used to finance a Hostile Tender Offer.

<PAGE>   59
         5.14 Priority of Obligations. The Obligations constitute "Superior
Indebtedness" as such term is defined in the Company's Promissory (subordinated)
Notes, the form of which is attached hereto as Exhibit I, and the Subordinated
Debt is subordinated to the Obligations.

         5.15 Year 2000 Problem. The Company and its Subsidiaries (a) have
reviewed the areas within their business and operations which could be adversely
affected by, and have developed or are developing a program to address on a
timely basis, the Year 2000 Problem and (b) have made appropriate inquiries as
to the effect the Year 2000 Problem will have on their material suppliers and
customers. Based on such a review, program and inquiries, the Company reasonably
believes that the Year 2000 Problem will not have a Material Adverse Effect.


                                   ARTICLE VI

                              AFFIRMATIVE COVENANTS

         So long as any Lender shall have any Commitment hereunder, any BA shall
be outstanding or any Loan or other Obligation shall remain unpaid or
unsatisfied, unless the Required Lenders waive compliance in writing:

         6.1 Financial Statements. The Company shall deliver to the Agent, in
form and detail reasonably satisfactory to the Agent and the Required Lenders,
with sufficient copies for each Lender:

                  (a) as soon as available, but not later than 120 days after
the end of each fiscal year, a copy of the audited consolidated balance sheet of
the Company and its Subsidiaries as at the end of such year and the related
consolidated statements of income or operations, shareholders' equity and cash
flows for such year, setting forth in each case in comparative form the figures
for the previous fiscal year, and accompanied by the opinion of Ernst & Young or
another nationally-recognized independent public accounting firm ("Independent
Auditor") which report (x) shall state that such consolidated financial
statements present fairly the financial position for the periods indicated in
conformity with GAAP applied on a basis consistent with prior years and (y)
shall not be qualified or limited because of a restricted or limited examination
by the Independent Auditor of any material portion of the Company's or any
Subsidiary's records; and

                  (b) as soon as available, but not later than 60 days after the
end of each of the first three fiscal quarters of each fiscal year, a copy of
the unaudited consolidated balance sheet of the Company and its Subsidiaries as
of the end of such quarter and the related consolidated statements of income,
shareholders' equity and cash flows for the period commencing on the first day
and ending on the last day of such quarter, and certified by a Responsible
Officer as fairly presenting, in accordance with GAAP (subject to ordinary, good
faith year-end audit adjustments), the financial position and the results of
operations of the Company and the




<PAGE>   60


Subsidiaries.



         6.2  Certificates;  Other  Information.  The Company shall furnish to
the Agent,  with sufficient  copies for each Lender:

                  (a) concurrently with the delivery of the financial statements
referred to in subsection 6.1(a), a certificate of the Independent Auditor
stating that in making the examination necessary therefor no knowledge was
obtained of any Event of Default or Unmatured Event of Default, except as
specified in such certificate;

                  (b) concurrently with the delivery of the financial statements
referred to in subsections 6.1(a) and (b), (i) a Compliance Certificate executed
by a Responsible Officer and (ii) a schedule of the daily and 30 day average
amounts of accounts receivable and Debt outstanding during the fiscal quarter
ending on the date as of which such financial statements were prepared, together
the calculations necessary to demonstrate compliance with Sections 7.14 and 7.3;

                  (c) promptly, copies of all financial statements and reports
that the Company sends to its shareholders, and copies of all financial
statements and regular, periodical or special reports (including Forms 10K, 10Q
and 8K) that the Company or any Subsidiary may make to, or file with, the SEC;

                  (d) promptly, such information or documentation as the Agent,
at the request of any Lender, may request from time to time regarding the
efforts of the Company and its Subsidiaries to address the Year 2000 Problem;

                  (e) within 30 days after the end of each fiscal month, a
calculation in reasonable detail of the Borrowing Base as of the last day of
such month, substantially in the form of Exhibit O;

                  (f) concurrently with the execution of any amendment to the
Synthetic Lease Guaranty, the Senior Note Agreements or the Shelf Note Agreement
(each as defined in the Intercreditor Agreement), a copy of such executed
amendment;

                  (g) simultaneously with the delivery thereof under the Senior
Note Agreements (as defined in the Intercreditor Agreement), copies of all
information and notices required to be given by the Company pursuant to
paragraph 5A thereof (or any successor provision thereto) or any other notice,
report or other written information delivered to any noteholder under the Senior
Note Agreements; and

                  (h) promptly, such additional information regarding the
business, financial or corporate affairs of the Company or any Subsidiary as the
Agent, at the request of any Lender, may from time to time request.



<PAGE>   61


         6.3 Notices. The Company shall promptly notify the Agent and each
Lender promptly after a Responsible Officer obtains knowledge of:

                  (a) the occurrence of any Event of Default or Unmatured
Event of Default;

                  (b) any of the following matters that has resulted or may
reasonably be expected to result in a Material Adverse Effect: (i) any breach or
non-performance of, or any default under, a Contractual Obligation of the
Company or any Subsidiary; (ii) any dispute, litigation, investigation,
proceeding or suspension between the Company or any Subsidiary and any
Governmental Authority; or (iii) the commencement of, or any material
development in, any litigation or proceeding affecting the Company or any
Subsidiary including pursuant to any applicable Environmental Law;

                  (c) the occurrence of any of the following events affecting
the Company or any ERISA Affiliate (but in no event more than 10 days after such
event; provided that the Company shall notify the Agent and each Lender not less
than ten days before the occurrence of any event described in clause (ii)
below), and deliver to the Agent and each Lender a copy of any notice with
respect to such event that is filed with a Governmental Authority and any notice
delivered by a Governmental Authority to the Company or any ERISA Affiliate with
respect to such event:

                      (i) an ERISA Event;

                      (ii) a contribution failure with respect to a Pension Plan
         sufficient to give rise to a Lien under Section 302(f) of ERISA;

                      (iii) a material increase in the Unfunded Pension
         Liability of any Pension Plan;

                      (iv) the adoption of, or the commencement of contributions
         to, any Plan subject to Section 412 of the Code by the Company or any
         ERISA Affiliate; or

                      (v) the adoption of any amendment to a Plan subject to
         Section 412 of the Code, if such amendment results in a material
         increase in contributions or Unfunded Pension Liability; and

                      (d) any material change in accounting policies or
         financial reporting practices by the Company or any of its consolidated
         Subsidiaries.

                  Each notice under this Section shall be accompanied by a
written statement by a Responsible Officer setting forth details of the
occurrence referred to therein, and stating what action the Company or any
affected Subsidiary proposes to take with respect thereto and at what time. Each
notice under subsection 6.3(a) shall describe with particularity any and all
clauses or provisions of this Agreement or any other Loan Document that have
been breached or violated.



<PAGE>   62



         6.4  Preservation of Corporate Existence, Etc.  The Company shall, and
shall cause each Subsidiary to:

                  (a) preserve and maintain in full force and effect its
corporate existence and good standing under the laws of its state or
jurisdiction of incorporation;

                  (b) preserve and maintain in full force and effect all
governmental rights, privileges, qualifications, permits, licenses and
franchises necessary or desirable in the normal conduct of its business except
(i) in connection with transactions permitted by Section 7.6 and sales of assets
permitted by Section 7.5 and (ii) to the extent the non-preservation or
non-maintenance thereof could not reasonably be expected to have a Material
Adverse Effect;

                  (c) use reasonable efforts, in the ordinary course of
business, to preserve its business organization and goodwill; and

                  (d) preserve or renew all of its registered patents,
trademarks, trade names and service marks, the non-preservation of which could
reasonably be expected to have a Material Adverse Effect.

                  Notwithstanding the provisions of this Section 6.4, the
Company may dissolve or liquidate any Inactive Subsidiary.

         6.5 Maintenance of Property. The Company shall, and shall cause each
Subsidiary to, maintain and preserve all its property which is used or useful in
its business in good working order and condition, ordinary wear and tear
excepted and make all necessary repairs thereto and renewals and replacements
thereof except where the failure to do so could not reasonably be expected to
have a Material Adverse Effect. The Company and each Subsidiary shall use the
standard of care typical in the industry in the operation and maintenance of its
facilities.

         6.6 Insurance. The Company shall, and shall cause each Subsidiary to,
maintain with financially sound and reputable insurers, insurance in such
amounts and against such liabilities and hazards as customarily maintained by
the Company in accordance with its practices, policies and procedures prior to
the Closing Date. Together with each delivery of financial statements under
subsection 6.1(a), the Company will, upon the request of any Lender, deliver a
certificate of a Responsible Officer specifying the details of such insurance in
effect.

         6.7 Payment of Obligations. The Company shall, and shall cause each
Subsidiary to, pay and discharge as the same shall become due and payable all
their respective obligations and liabilities, including:

                  (a) all tax liabilities, assessments and governmental charges
or levies upon it or its properties or assets, unless the same are being
contested in good faith by appropriate proceedings and adequate reserves in
accordance with GAAP are being maintained by the




<PAGE>   63


Company or such Subsidiary;

                  (b) all lawful claims which, if unpaid, would by law become a
Lien upon its property; and

                  (c) all indebtedness, as and when due and payable, but subject
to any subordination provisions contained in any instrument or agreement
evidencing such Indebtedness.

         6.8 Compliance with Laws. The Company shall, and shall cause each
Subsidiary to, comply in all material respects with all Requirements of Law of
any Governmental Authority having jurisdiction over it or its business
(including the Federal Fair Labor Standards Act), except such as may be
contested in good faith or as to which a bona fide dispute may exist.

         6.9 Compliance with ERISA. The Company shall, and shall cause each of
its ERISA Affiliates to: (a) maintain each Plan in compliance in all material
respects with the applicable provisions of ERISA, the Code and other federal or
state law; (b) cause each Plan which is qualified under Section 401(a) of the
Code to maintain such qualification; and (c) make all required contributions to
any Plan subject to Section 412 of the Code.

         6.10 Inspection of Property and Books and Records. The Company shall,
and shall cause each Subsidiary to, maintain proper books of record and account,
in which full, true and correct entries in conformity with GAAP consistently
applied shall be made of all financial transactions and matters involving the
assets and business of the Company and such Subsidiary. The Company shall, and
shall cause each Subsidiary to, permit representatives and independent
contractors of the Agent or any Lender to visit and inspect any of their
respective properties, to examine their respective corporate, financial and
operating records, and make copies thereof or abstracts therefrom, and to
discuss their respective affairs, finances and accounts with their respective
directors, officers, and independent public accountants, all at the reasonable
expense of the Company and at such reasonable times during normal business hours
and as often as may be reasonably desired, upon reasonable advance notice to the
Company; provided that when an Event of Default exists the Agent or any Lender
may do any of the foregoing at the reasonable expense of the Company at any time
during normal business hours without advance notice.

         6.11 Environmental Laws. The Company shall, and shall cause each
Subsidiary to, conduct its operations and keep and maintain its property in
material compliance with all material Environmental Laws.

         6.12 Use of Proceeds. The Company shall use the proceeds of the Loans
and the BAs to repay Debt and for working capital and other general corporate
purposes not in contravention of any applicable Requirement of Law or of any
Loan Document.

         6.13 Covenant to Secure Obligations Equally. The Company covenants
that, if it or any Subsidiary shall create or assume any Lien upon any of its
property or assets, whether now owned





<PAGE>   64



or hereafter acquired, other than Liens permitted by the provisions of Section
7.2 (unless prior written consent to the creation or assumption thereof shall
have been obtained pursuant to Section 10.1), it will make or cause to be made
effective provision whereby the Obligations will be secured by such Lien equally
and ratably with any and all other Debt thereby secured so long as any such
other Debt shall be so secured.

         6.14 Cooperative Status. The Company covenants that it will at all
times maintain its status as a cooperative for purposes of Subchapter T of the
Code; provided, however, in the event that the Code or other applicable law is
modified after the date hereof and as a result of such modification the Company
is unable to satisfy its obligations under this Section, then the Required
Lenders and the Company shall agree, or in good faith negotiate to agree, to
amend the covenants contained in this Agreement so that the application of such
covenants (following such modification of the Code or other applicable law and
the effect thereof on the Company) will be substantially the same as prior
thereto.

         6.15 Collateral/Accounting Systems Examination. The Company covenants
that it will (a) cooperate with the Agent, the Lenders and their respective
representatives in commencing a collateral and accounting systems examination
within 30 days following the Effective Date and completing such examination as
promptly as practicable thereafter and (b) pay all reasonable costs and expenses
in connection with such examination.

         6.16 Real Estate Documents. (a)(i)The Company shall, and shall cause
each applicable Guarantor to, promptly (and, in any event, no later than April
26, 2000) execute and deliver a Mortgage providing for a fully perfected Lien,
in favor of the Collateral Agent, in all right, title and interest of the
Company or such Guarantor in each parcel of real property listed on Part 1 of
Schedule 6.16 (each a "Primary Property").

                  (ii) The Company shall, and shall cause each applicable
         Guarantor to, promptly (and in any event, no later than May 10, 2000)
         execute and deliver a Mortgage providing for a fully perfected Lien, in
         favor of the Collateral Agent, in all right, title and interest of the
         Company or such Guarantor in each parcel of real property listed on
         Part 2 of Schedule 6.16 (each a "Secondary Property"; the Primary
         Properties and the Secondary Properties are collectively referred to as
         the "Properties").

         (b) The Company shall, and shall cause each Guarantor to, promptly
(and, in any event, no later than May 15, 2000 for each Primary Property and May
31, 2000 for each Secondary Property) provide the following documents in
connection with each Mortgage referred to above:

                           (i) an ALTA Loan Title Insurance Policy, issued by an
         insurer acceptable to the Collateral Agent, insuring the Collateral
         Agent's Lien on the Property subject to such Mortgage and containing
         such endorsements as the Collateral Agent may reasonably require (it
         being understood that the amount of coverage, exceptions to coverage
         and status of title set forth in such policy shall be acceptable to the
         Collateral




<PAGE>   65

         Agent);

                           (ii) copies of all documents of record concerning
         such Property as shown on the commitment for the ALTA Loan Title
         Insurance Policy referred to above;

                           (iii) original or certified copies of all insurance
         policies required to be maintained with respect to such Property by
         this Agreement or the applicable Mortgage; and

                           (iv) a flood insurance policy covering such Property,
         reasonably satisfactory to the Collateral Agent, if required by the
         Flood Disaster Protection Act of 1973.

         Additionally, in the case of any real property leased by the Company or
any Guarantor, the Company shall use its best efforts to, or shall cause such
Guarantor to use its best efforts to, provide a consent, in form and substance
satisfactory to the Collateral Agent, from the owner and each mortgagee of such
property (a) consenting to the Mortgage in favor of the Collateral Agent with
respect to such property and (b) waiving any landlord's Lien in respect of
personal property kept at the premises subject to such lease.

         6.17 Further Assurances. The Company shall (a) cause all Subsidiaries
to guarantee the obligations of the Company hereunder pursuant to the Guaranty
(and in furtherance of the foregoing, immediately upon the creation or
acquisition of any Subsidiary, cause such Subsidiary to execute and deliver a
counterpart of the Guaranty, together with such other documents, including
resolutions and opinions of counsel, as the Agent or any Lender may reasonably
request), provided neither TruServ Specialty Company, LLC nor any Inactive
Subsidiary or Foreign Subsidiary (other than Cotter Canada Hardware and Variety
Company Inc.) shall have an obligation to execute a counterpart of the Guaranty;
and (b) take, and cause each of Guarantors to take, such actions as are
necessary or as the Agent or the Required Lenders may reasonably request from
time to time (including the execution and delivery of security agreements,
pledge agreements, financing statements, mortgages, deeds of trust and other
documents, the filing or recording of any of the foregoing, the delivery of
stock certificates and other collateral with respect to which perfection is
obtained solely by possession, the notation of the Collateral Agent's Liens on
certificates of title for vehicles and the delivery of opinions of counsel) to
ensure that the obligations of the Company and each Guarantor hereunder and
under the Guaranty, as applicable, are secured by perfected security interests
in substantially all of the personal property of each such entity, and provided
further that neither the Company nor any Guarantor shall be required to pledge
more than 65% of the stock of any Foreign Subsidiary (other than Cotter Canada
Hardware and Variety Company Inc.).

         6.18 Waiver of Negative Pledge. The Company will, not later than June
30, 2000, cause The Industrial Development Authority of the State of New
Hampshire (the "IDA") to waive the negative pledge set forth in Section 8.1 of
the Loan Agreement dated as of October 1, 1982




<PAGE>   66




between the IDA and the Company (then known as Cotter & Company) to permit a
Lien in favor of the Collateral Agent on the Project (as defined in the Loan
Agreement referred to above).



                                   ARTICLE VII

                               NEGATIVE COVENANTS

         So long as any Lender shall have any Commitment hereunder, any BA shall
be outstanding or any Loan or other Obligation shall remain unpaid or
unsatisfied, unless the Required Lenders waive compliance in writing:

         7.1 Fixed Charge Coverage Ratio. The Company will not permit the
Fixed Charge Coverage Ratio as of the end of any fiscal quarter to be less than
the applicable ratio set forth below:

                  Fiscal Quarter(s) Ending              Ratio
                  ------------------------              -----

                  3/31/00 through 6/30/00               1.20 to 1.00
                  9/30/00                               1.40 to 1.00
                  12/31/00 through 12/31/01             1.75 to 1.00
                  3/31/02 and thereafter                1.85 to 1.00.

         7.2 Lien Restrictions. The Company will not and will not permit any
Subsidiary to create, assume or suffer to exist any Lien upon any of its
property or assets, whether now owned or hereafter acquired (whether or not
provision is made for the equal and ratable securing of the Obligations in
accordance with the provisions of Section 6.13), except:

                  (a) Liens for taxes not yet due or which are being actively
         contested in good faith by appropriate proceedings and with respect to
         which the Company or the applicable Subsidiary maintains adequate
         reserves,

                  (b) Liens incidental to the conduct of its business or the
         ownership of its property and assets which were not incurred in
         connection with the borrowing of money or the obtaining of advances or
         credit,

                  (c) Liens on property or assets of a Subsidiary to secure
         obligations of such Subsidiary to the Company or another Subsidiary,

                  (d) Liens in existence on the Closing Date and described on
         Schedule 7.2,

                  (e) Liens in respect of capital leases entered into in
         connection with, or any




<PAGE>   67


         Lien arising in connection with, the acquisition of property, after
         the date hereof and attaching only to the property being acquired, if
         the Indebtedness secured thereby does not exceed 100% of the lesser of
         (i) the fair market value of the property acquired at the time of
         acquisition thereof and (ii) the total purchase price of the property
         so acquired,

                  (f) other Liens (including Liens arising under capital
         leases), in addition to the Liens permitted by clauses (a) through (d)
         above and clause (g) below, securing Indebtedness of the Company or any
         Subsidiary (other than Indebtedness that constitutes Subordinated
         Debt); provided, however, that (i) such Indebtedness is permitted by
         the provisions of Section 7.3 and (ii) the aggregate outstanding
         principal amount of all such Indebtedness (other than Indebtedness
         listed on Schedule 7.2(f)) does not at any time exceed (A) prior to the
         Reset Date, $25,000,000 and (B) on and after the Reset Date, an amount
         equal to 10% of the consolidated total assets of the Company, and

                  (g) Liens in favor of the Collateral Agent.

         7.3 Debt Restrictions. The Company will not and will not permit any
Subsidiary to create, incur, assume or suffer to exist any Debt, except:

                  (a) Senior Funded Debt,

                  (b) Subordinated Debt,

                  (c) Debt under the Guaranty, and

                  (d) Short Term Debt of the Company;

provided that the ratio of (x) the sum of (i) the aggregate amount (without
duplication) of all Senior Funded Debt plus (ii) an amount equal to (A) the
remainder of the lowest daily average amount of Short Term Debt outstanding for
any period of 30 consecutive days during the 12-month period ending on the most
recently completed month minus (B) the daily average of cash and marketable
securities for such 30-day period to (y) the sum of (i) Consolidated
Capitalization plus (ii) Special 1999 Charges plus (iii) Special A/P Charges
plus (iv) the amount determined pursuant to clause (x)(ii) above shall not at
any time exceed the ratio set forth below during any period set forth below:

                                                              Specified
                  Period Ending                               Percentage
                  -------------                               ----------

                  Through 12/31/01                            60%
                  Thereafter                                  55%

         For purposes of this Section 7.3, Debt represented by the Loans or
arising under the BAs




<PAGE>   68



shall be considered Short Term Debt.

         Without limiting the foregoing provisions of this Section, the Company
will not permit the aggregate principal amount of all Debt of the Company and
its Subsidiaries (other than (i) Debt hereunder and under the other Loan
Documents, (ii) Debt referred to on Schedule 5.7 which was outstanding on March
31, 2000 and (iii) Subordinated Debt owed to Members) to exceed $35,000,000 at
any time prior to the Reset Date.

         7.4 Sale of Assets. The Company will not and will not permit any
Subsidiary to sell, lease or transfer or otherwise dispose of any assets of the
Company or any Subsidiary other than in the ordinary course of business (which
shall be deemed to include the planned sale of up to ten distribution
facilities); provided that the Company and its Subsidiaries may sell, lease,
transfer or otherwise dispose of assets outside the ordinary course of business
so long as the aggregate amount of all assets sold, leased, transferred or
otherwise disposed of outside the ordinary course of business during the most
recent 36-month rolling period when added together, without duplication, with
(a) any shares of stock or Debt of any Subsidiary sold or otherwise disposed of,
or with respect to which the Company or any Subsidiary has parted control of,
except to the Company or another Subsidiary, during such period and (b) any
assets then proposed to be sold outside of the ordinary course of business do
not constitute more than 10% of the consolidated total assets of the Company as
of the end of the most recent fiscal quarter for which the Company has delivered
financial statements pursuant to Section 6.1.

         7.5 Merger. The Company will not and will not permit any Subsidiary
to merge or consolidate with any other Person, except that Subsidiaries may be
merged into the Company or any other Subsidiary and the Company may merge after
the Reset Date with another Person, provided that the Company is the surviving
corporation and no Event of Default or Unmatured Event of Default shall exist
either immediately before or after such merger.

         7.6 Restrictions on Transactions with Affiliates and Stockholders.
The Company will not and will not permit any Subsidiary to directly or
indirectly, purchase, acquire or lease any property from, or sell, transfer or
lease any property (other than shares of stock of the Company) to, or otherwise
deal with (i) any Affiliate or Substantial Stockholder, or (ii) any corporation
in which an Affiliate, Substantial Stockholder or the Company (either directly
or through Subsidiaries) owns 5% or more of the outstanding voting stock, except
that (a) any such Affiliate or Substantial Stockholder may be a director,
officer or employee of the Company or any Subsidiary and may be paid reasonable
compensation in connection therewith (b) the Company and its Subsidiaries may
perform or engage in any of the foregoing in the ordinary course of business
upon terms no less favorable to the Company or such Subsidiary (as the case may
be) than if no such relationship described in clauses (i) and (ii) above existed
and (c) the Company may sell to or purchase from any such Person shares of the
Company's stock subject to the provisions of Section 7.11.

         7.7 Issuance of Stock by Subsidiaries. The Company will not permit
any Subsidiary to




<PAGE>   69


(either directly, or indirectly by the issuance of rights or options for, or
securities convertible into, such shares) issue, sell or otherwise dispose of
any shares of any class of its stock (other than directors' qualifying shares)
except to the Company or another Subsidiary; provided, however, TruServ Canada
Cooperative Inc. may issue and sell shares of its stock in the ordinary course
of business consistent with its practices as of April 13, 1992.

         7.8 Compliance with ERISA. The Company will not and will not permit
any Subsidiary to engage in any transaction in connection with which the Company
or any Subsidiary could be subject to either a civil penalty assessed pursuant
to section 502(i) of ERISA or a tax imposed by section 4975 of the Code,
terminate or withdraw from any Plan (other than a Multiemployer Plan) in a
manner, or take any other action with respect to any such Plan (including,
without limitation, a substantial cessation of operations within the meaning of
section 4062(f) of ERISA), which could result in any liability of the Company or
any Subsidiary to the PBGC, to a trust established pursuant to section
4041(c)(3)(B)(ii) or (iii) or 4042(i) of ERISA, or to a trustee appointed under
section 4042(b) or (c) of ERISA, incur any liability to the PBGC on account of a
termination of a Plan under section 4064 of ERISA, fail to make full payment
when due of all amounts which, under the provisions of any Plan, the Company or
any Subsidiary is required to pay as contributions thereto, or permit to exist
any accumulated funding deficiency, whether or not waived, with respect to any
Plan (other than a Multiemployer Plan), if, in any such case, such penalty or
tax or such liability, or the failure to make such payment, or the existence of
such deficiency, as the case may be, could be reasonably expected to have a
material adverse effect on the Company and its Subsidiaries taken as a whole.

         7.9 No Change in Subordination Terms, etc. The Company will not and
will not permit any Subsidiary to amend, alter or otherwise change any provision
of any of the subordinated promissory notes now or hereafter issued by the
Company or take any other action (or refrain from taking an action) which would
have the effect of eliminating or altering in any way the effect of the
subordination language appearing in such subordinated promissory notes or the
rights of the Agent and the Lenders arising as a result thereof.

         7.10 Nature of Business. The Company will not and will not permit any
Subsidiary to engage in the business of underwriting risks for insurance
purposes, or in any other aspect of insurance related business other than in the
ordinary course of business in accordance with its practices as of the Closing
Date; or purchase and sell real estate (other than on an agency basis) for
purposes other than those relating directly to its principal business except for
purchases and sales of store locations in the ordinary course of business which
in the aggregate for the Company and its Subsidiaries taken as a whole do not
exceed $10,000,000 during any rolling consecutive five year period.

         7.11 Restricted Investments. The Company will not and will not permit
any Subsidiary to make or permit a Subsidiary to make any Investment except the
Company and any Subsidiary may:


<PAGE>   70


                  (a) make or permit to remain outstanding loans or advances to
         any Subsidiary other than an Inactive Subsidiary,

                  (b) after the Reset Date, own, purchase or acquire stock,
         obligations or securities of a Subsidiary or of a corporation which
         immediately after such purchase or acquisition will be a Subsidiary,

                  (c) acquire and own stock, obligations or securities received
         in settlement of debts (created in the ordinary course of business)
         owing to the Company or any Subsidiary,

                  (d) own, purchase or acquire prime commercial paper, banker's
         acceptances and certificates of deposit in United States and Canadian
         commercial banks (having combined capital and surplus of not less than
         U.S. $100,000,000) and repurchase agreements with respect to the
         foregoing, in each case due within one year from the date of purchase
         and payable in the United States in United States dollars, obligations
         of the government of the United States or any agency thereof, and
         obligations guaranteed by the government of the United States,

                  (e) make or permit to remain outstanding travel and other
         similar advances to officers and employees in the ordinary course of
         business,

                  (f) permit to remain outstanding Investments existing on the
         Closing Date and described on Schedule 7.11,

                  (g) maintain deposit accounts with financial institutions in
         the ordinary course of business; provided that the amount maintained in
         deposit accounts with financial institutions other than the Lenders
         shall not exceed (x) in the case of any one such account, $200,000 for
         more than three consecutive Business Days; and (y) in the case of all
         such accounts in the aggregate, $600,000 for more than two consecutive
         Business Days, and

                  (h) to the extent applicable, make Investments permitted under
         Section 7.12 below.

Notwithstanding the foregoing, the Company will not permit the aggregate amount
of Investments in TruServ Specialty Company, LLC to exceed $1,500,000 at any
time.

         7.12 Restricted Payments. The Company will not and will not permit
any Subsidiary to pay or declare cash dividends, cash patronage dividends or
dividends on any class of its stock (other than dividends in kind) or redeem,
purchase or otherwise acquire, or make any redemptions, purchase, or other
acquisition of any of its stock or apply miscellaneous deductions in lieu of
patronage dividends, or make or permit any Subsidiary to make any Restricted
Investment (each a "Restricted Payment") except to the extent that the aggregate
amount of all



<PAGE>   71


such Restricted Payments made in any fiscal year does not exceed the Specified
Percentage (as defined below) of Consolidated Net Earnings for such fiscal year.
For purposes of the foregoing, "Specified Percentage" means 40%. Notwithstanding
the foregoing, the Company will not, and will not permit any Subsidiary, to make
or pay any Restricted Payment (a) prior to January 1, 2001, or (b) if at the
time such Restricted Payment is made or paid, or after giving effect thereto, an
Event of Default or Unmatured Event of Default would exist.

         7.13 Use of Proceeds. The Company will not, and will not permit any
Subsidiary to, use any portion of the proceeds of any Credit Extension, directly
or indirectly, (i) to purchase or carry Margin Stock, (ii) to repay or otherwise
refinance indebtedness of the Company or others incurred to purchase or carry
Margin Stock, (iii) to extend credit for the purpose of purchasing or carrying
any Margin Stock, or (iv) to acquire any security in any transaction that is
subject to Section 13 or 14 of the Exchange Act.

         7.14 Ratio of Borrowing Base to Debt. The Company will not permit the
ratio of (a) the Borrowing Base as of the last day of any fiscal month to (b)
the remainder of (i) the daily average of the amount of Total Senior Debt
outstanding during the fiscal month ending on such date minus (ii) the daily
average of cash and marketable securities during the fiscal month ending on such
date to be equal to or less than the applicable ratio set forth below:

         Fiscal Month(s) Ending             Ratio
         ----------------------             -----

         04/3/99 through 05/29/99           1.10 to 1
         7/3/99 through 10/2/99             1.15 to 1
         10/30/99 through 12/31/99          1.20 to 1
         01/29/00                           1.10 to 1
         2/26/00 through 12/31/00           1.20 to 1
         01/27/01                           1.10 to 1
         2/24/01 through 12/31/01           1.20 to 1
         01/26/02                           1.10 to 1
         2/23/02 and thereafter             1.20 to 1.

         7.15 Minimum EBITDA. The Company will not permit the sum of (i)
EBITDA as of the end of any four consecutive fiscal quarters, plus (ii) for the
period of four fiscal quarters ending March 31, 2000, June 30, 2000 and
September 30, 2000, Special 1999 Charges (to the extent taken during such
period), plus (iii) for the period of four fiscal quarters ending March 31, 2000
and June 30, 2000, Special A/P Charges (to the extent taken during such period),
to be less than $85,000,000.

         7.16 Inactive Subsidiaries. The Company will not at any time permit
its Inactive Subsidiaries, taken as a whole, to have more than $200,000 of
assets (based on fair market value) or to generate more than $5,000 of revenues
in any fiscal quarter.

         7.17 Amendments to Financing Agreements. The Company will not, and
will not



<PAGE>   72



permit any Subsidiary to, amend, modify, supplement or restate any Financing
Agreement (as defined in the Intercreditor Agreement).


                                  ARTICLE VIII

                                EVENTS OF DEFAULT

         8.1 Event of Default. Any of the following events which occur and
are continuing for any reason whatsoever (and whether such occurrence shall be
voluntary or involuntary or come about or be effected by operation of law or
otherwise) shall constitute an "Event of Default":

                  (a) The Company defaults in the payment of any principal of
         any Loan or any amount due in respect of any BA when the same shall
         become due.

                  (b) The Company defaults in the payment of any interest, fee
         or other amount payable hereunder or under any other Loan Document for
         more than three (3) Business Days after the date due.

                  (c) The Company or any Subsidiary defaults (whether as primary
         obligor or as guarantor or other surety) in any payment of principal of
         or interest on any other obligation for money borrowed (or any
         Capitalized Lease Obligation, any obligation under a conditional sale
         or other title retention agreement, any obligation issued or assumed as
         full or partial payment for property whether or not secured by a
         purchase money mortgage or any obligation under notes payable or drafts
         accepted representing extensions of credit) beyond any period of grace
         provided with respect thereto, or the Company or any Subsidiary fails
         to perform or observe any other agreement, term or condition contained
         in any agreement under which any obligation is created (or if any other
         event thereunder or under any such agreement shall occur and be
         continuing) and the effect of such failure or other event is to cause,
         or to permit the holder or holders of such obligation (or a trustee on
         behalf of such holder or holders) to cause, such obligation to become
         due (or to be repurchased by the Company or any Subsidiary) prior to
         any stated maturity, provided that the aggregate amount of all
         obligations as to which such a payment default shall occur and be
         continuing or such a failure or other event causing or permitting
         acceleration (or resale to the Company or any Subsidiary) shall occur
         and be continuing exceeds $5,000,000.

                  (d) Any representation or warranty made by the Company or any
         Subsidiary herein or in any other Loan Document or by the Company or
         any Subsidiary or any of their respective officers in any writing
         furnished in connection with or pursuant to this Agreement or any other
         Loan Document shall be false in any material respect on the date as of
         which made.

                  (e)  The Company fails to perform or observe any agreement
         contained in Article


<PAGE>   73


         VII.

                  (f) The Company fails to perform or observe any other
         agreement, term or condition contained herein and such failure shall
         not be remedied within 30 days after any Responsible Officer obtains
         actual knowledge of such failure.

                  (g) The Company or any Subsidiary makes an assignment for the
         benefit of creditors or is generally not paying its debts as such debts
         become due.

                  (h) Any decree or order for relief in respect of the Company
         or any Subsidiary (other than an Inactive Subsidiary) is entered under
         any bankruptcy, reorganization, compromise, arrangement, insolvency,
         readjustment of debt, dissolution or liquidation or similar law,
         whether now or hereafter in effect (herein called a "Bankruptcy Law"),
         of any jurisdiction.

                  (i) The Company or any Subsidiary (other than an Inactive
         Subsidiary) petitions or applies to any tribunal for, or consents to,
         the appointment of, or taking possession by, a trustee, receiver,
         custodian, liquidator or similar official of the Company or such
         Subsidiary, or of any substantial part of the assets of the Company or
         such Subsidiary, or commences a voluntary case under the Bankruptcy Law
         of the United States or any proceedings (other than proceedings for the
         voluntary liquidation and dissolution of a Subsidiary) relating to the
         Company or such Subsidiary under the Bankruptcy Law of any other
         jurisdiction.

                  (j) Any such petition or application is filed, or any such
         proceedings are commenced, against the Company or any Subsidiary (other
         than an Inactive Subsidiary) and the Company or such Subsidiary by any
         act indicates its approval thereof, consent thereto or acquiescence
         therein, or an order, judgment or decree is entered appointing any such
         trustee, receiver, custodian, liquidator or similar official, or
         approving the petition in any such proceedings, and such order,
         judgment or decree remains unstayed and in effect for more than 30
         days.

                  (k) Any order, judgment or decree is entered in any
         proceedings against the Company decreeing the dissolution of the
         Company and such order, judgment or decree remains unstayed and in
         effect for more than 60 days.

                  (l) Any order, judgment or decree is entered in any
         proceedings against the Company or any Subsidiary decreeing a split-up
         of the Company or such Subsidiary which requires the divestiture of
         assets representing a substantial part, or the divestiture of the stock
         of a Subsidiary whose assets represent a substantial part, of the
         consolidated assets of the Company and its Subsidiaries




<PAGE>   74



         (determined in accordance with GAAP) or which requires the divestiture
         of assets, or stock of a Subsidiary, which shall have contributed a
         substantial part of the consolidated net income of the Company and its
         Subsidiaries (determined in accordance with GAAP) for any of the three
         fiscal years then most recently ended, and such order, judgment or
         decree remains unstayed and in effect for more than 60 days.

                  (m) A final judgment in an amount in excess of $7,000,000 is
         rendered against the Company or any Subsidiary and, within 60 days
         after entry thereof, such judgment is not discharged or execution
         thereof stayed pending appeal, or within 60 days after the expiration
         of any such stay, such judgment is not discharged.

                  (n) An Event of Default exists under and as defined in the
         Intercreditor Agreement.

                  (o) The Guaranty shall cease to be in full force and effect
         with respect to any Guarantor (other than as a result of a transaction
         permitted hereunder), any Guarantor shall fail (subject to any
         applicable grace period) to comply with or to perform any applicable
         provision of the Guaranty, or any Guarantor (or any Person by, through
         or on behalf of such Guarantor) shall contest in any manner the
         validity, binding nature or enforceability of the Guaranty with respect
         to such Guarantor.

                  (p) Any Collateral Document shall cease to be in full force
         and effect with respect to the Company or any Guarantor (other than as
         a result of a transaction permitted hereunder), the Company or any
         Guarantor shall fail (subject to any applicable grace period) to comply
         with or to perform any applicable provision of any Collateral Document
         to which such entity is a party, or the Company or any Guarantor (or
         any Person by, through or on behalf of the Company or such Guarantor)
         shall contest in any manner the validity, binding nature or
         enforceability of any Collateral Document.

         8.2 Remedies. If any Event of Default occurs, the Agent shall, at
the request of, or may, with the consent of, the Required Lenders, do any or all
of the following:


                  (a) declare the Commitment of each Lender to make Committed
         Loans, the obligation of the Swing Line Lender to make Swing Line Loans
         and the obligation of the Accepting Lender to accept BAs to be
         terminated, whereupon such Commitments and obligations shall be
         terminated;

                  (b) declare the unpaid principal amount of all outstanding
         Loans, all interest accrued and unpaid thereon, and all other amounts
         owing or payable hereunder or under any other Loan Document to be
         immediately due and payable, without presentment, demand, protest or
         other notice of any kind, all of which are hereby expressly waived by
         the Company;

                  (c) demand that the Company deliver to the Agent for the
         benefit of the



<PAGE>   75



         Accepting Lender and the Lenders cash collateral in an
         amount equal to the aggregate maximum amount which may be required to
         be paid by the Accepting Lender in connection with all outstanding BAs,
         whereupon the Company shall be obligated to deliver such cash
         collateral; and

                  (d) exercise on behalf of itself and the Lenders all rights
         and remedies available to it and the Lenders under the Loan Documents
         or applicable law;

provided, however, that upon the occurrence of any event specified in subsection
(g), (h), (i) or (j) of Section 8.1, the obligation of each Lender to make Loans
and of the Accepting Lender to accept BAs shall automatically terminate and the
unpaid principal amount of all outstanding Loans and all interest and other
amounts as aforesaid shall automatically become due and payable and the Company
shall automatically become obligated to the Agent for the benefit of the
Accepting Lender and the Lenders cash collateral in an amount equal to the
aggregate maximum amount which may be required to be paid by the Accepting
Lender in connection with all outstanding BAs, all without further act of the
Agent or any Lender.

         8.3 Rights Not Exclusive. The rights provided for in this Agreement
and the other Loan Documents are cumulative and are not exclusive of any other
rights, powers, privileges or remedies provided by law or in equity, or under
any other instrument, document or agreement now existing or hereafter arising.


                                   ARTICLE IX

                                    THE AGENT

         9.1 Appointment and Authorization; "Agent". (a) Each Lender hereby
irrevocably (subject to Section 9.9) appoints, designates and authorizes the
Agent to take such action on its behalf under the provisions of this Agreement
and each other Loan Document and to exercise such powers and perform such duties
as are expressly delegated to it by the terms of this Agreement or any other
Loan Document, together with such powers as are reasonably incidental thereto.
Notwithstanding any provision to the contrary contained elsewhere in this
Agreement or in any other Loan Document, the Agent shall not have any duties or
responsibilities, except those expressly set forth herein, nor shall the Agent
have or be deemed to have any fiduciary relationship with any Lender, and no
implied covenants, functions, responsibilities, duties, obligations or
liabilities shall be read into this Agreement or any other Loan Document or
otherwise exist against the Agent. Without limiting the generality of the
foregoing sentence, the use of the term "agent" in this Agreement with reference
to the Agent is not intended to connote any fiduciary or other implied (or
express) obligations arising under agency doctrine of any applicable law.
Instead, such term is used merely as a matter of market custom, and is intended
to create or reflect only an administrative relationship between independent
contracting parties.

                  (b) The Accepting Lender shall act on behalf of the Lenders
with respect to




<PAGE>   76



any BA accepted by it and the documents associated therewith. The Accepting
Lender shall have all of the benefits and immunities (i) provided to the Agent
in this Article IX with respect to any acts taken or omissions suffered by the
Accepting Lender in connection with BAs accepted by it or proposed to be
accepted by it and the documents and agreements pertaining thereto as fully as
if the term "Agent", as used in this Article IX, included the Accepting Lender
with respect to such acts or omissions and (ii) as additionally provided in this
Agreement with respect to the Accepting Lender.

                  (c) The Swing Line Lender shall have all of the benefits and
immunities (i) provided to the Agent in this Article IX with respect to any acts
taken or omissions suffered by the Swing Line Lender in connection with Swing
Line Loans made or proposed to be made by it as fully as if the term "Agent", as
used in this Article IX, included the Swing Line Lender with respect to such
acts or omissions and (ii) as additionally provided in this Agreement with
respect to the Swing Line Lender.

         9.2 Delegation of Duties. The Agent may execute any of its duties
under this Agreement or any other Loan Document by or through agents, employees
or attorneys-in-fact and shall be entitled to advice of counsel concerning all
matters pertaining to such duties. The Agent shall not be responsible for the
negligence or misconduct of any agent or attorney-in-fact that it selects with
reasonable care.

         9.3 Liability of Agent. None of the Agent-Related Persons shall (i) be
liable for any action taken or omitted to be taken by any of them under or in
connection with this Agreement or any other Loan Document or the transactions
contemplated hereby (except for its own gross negligence or willful misconduct),
or (ii) be responsible in any manner to any of the Lenders for any recital,
statement, representation or warranty made by the Company or any Subsidiary or
Affiliate of the Company, or any officer thereof, contained in this Agreement or
in any other Loan Document, or in any certificate, report, statement or other
document referred to or provided for in, or received by the Agent under or in
connection with, this Agreement or any other Loan Document, or the validity,
effectiveness, genuineness, enforceability or sufficiency of this Agreement or
any other Loan Document, or for any failure of the Company or any other party to
any Loan Document to perform its obligations hereunder or thereunder. No
Agent-Related Person shall be under any obligation to any Lender to ascertain or
to inquire as to the observance or performance of any of the agreements
contained in, or conditions of, this Agreement or any other Loan Document, or to
inspect the properties, books or records of the Company or any of the Company's
Subsidiaries or Affiliates.

         9.4 Reliance by Agent. (a) The Agent shall be entitled to rely, and
shall be fully protected in relying, upon any writing, resolution, notice,
consent, certificate, affidavit, letter, telegram, facsimile, telex or telephone
message, statement or other document or conversation believed by it to be
genuine and correct and to have been signed, sent or made by the proper Person
or Persons, and upon advice and statements of legal counsel (including counsel
to the Company), independent accountants and other experts selected by the
Agent. The Agent shall be fully justified in failing or




<PAGE>   77


refusing to take any action under this Agreement or any other Loan Document
unless it shall first receive such advice or concurrence of the Required Lenders
(or, if expressly required hereunder, all Lenders) as it deems appropriate and,
if it so requests, it shall first be indemnified to its satisfaction by the
Lenders against any and all liability and expense which may be incurred by it by
reason of taking or continuing to take any such action. The Agent shall in all
cases be fully protected in acting, or in refraining from acting, under this
Agreement or any other Loan Document in accordance with a request or consent of
the Required Lenders and such request and any action taken or failure to act
pursuant thereto shall be binding upon all of the Lenders.

                  (b) For purposes of determining compliance with the conditions
specified in Section 4.1, each Lender that has executed this Agreement shall be
deemed to have consented to, approved or accepted or to be satisfied with, each
document or other matter either sent by the Agent to such Lender for consent,
approval, acceptance or satisfaction, or required thereunder to be consented to
or approved by or acceptable or satisfactory to the Lender.

         9.5 Notice of Default. The Agent shall not be deemed to have knowledge
or notice of the occurrence of any Event of Default or Unmatured Event of
Default, except with respect to defaults in the payment of principal, interest
and fees required to be paid to the Agent for the account of the Lenders, unless
the Agent shall have received written notice from a Lender or the Company
referring to this Agreement, describing such Event of Default or Unmatured Event
of Default and stating that such notice is a "notice of default". The Agent will
notify the Lenders of its receipt of any such notice. The Agent shall take such
action with respect to such Event of Default or Unmatured Event of Default as
may be requested by the Required Lenders in accordance with Article VIII;
provided, however, that unless and until the Agent has received any such
request, the Agent may (but shall not be obligated to) take such action, or
refrain from taking such action, with respect to such Event of Default or
Unmatured Event of Default as it shall deem advisable or in the best interest of
the Lenders.

         9.6 Credit Decision. Each Lender acknowledges that none of the
Agent-Related Persons has made any representation or warranty to it, and that no
act by the Agent hereinafter taken, including any review of the affairs of the
Company and its Subsidiaries, shall be deemed to constitute any representation
or warranty by any Agent-Related Person to any Lender. Each Lender represents to
the Agent that it has, independently and without reliance upon any Agent-Related
Person and based on such documents and information as it has deemed appropriate,
made its own appraisal of and investigation into the business, prospects,
operations, property, financial and other condition and creditworthiness of the
Company and its Subsidiaries, and all applicable bank regulatory laws relating
to the transactions contemplated hereby, and made its own decision to enter into
this Agreement and to extend credit to the Company hereunder. Each Lender also
represents that it will, independently and without reliance upon any
Agent-Related Person and based on such documents and information as it shall
deem appropriate at the time, continue to make its own credit analysis,
appraisals and decisions in taking or not taking action under this Agreement and
the other Loan Documents, and to make such investigations as it deems necessary
to inform itself as to the business, prospects, operations, property, financial
and other condition and creditworthiness of the Company. Except for notices,
reports and other documents expressly herein required to be furnished to the
Lenders by the Agent, the Agent shall not have any duty or responsibility to
provide any Lender with any credit or other information concerning the business,
prospects, operations,



<PAGE>   78
property, financial and other condition or creditworthiness of the Company.
Except for notices, reports and other documents expressly herein required to be
furnished to the Lenders by the Agent, the Agent shall not have any duty or
responsibility to provide any Lender with any credit or other information
concerning the business, prospects, operations, property, financial and other
condition or creditworthiness of the Company which may come into the possession
of any of the Agent-Related Persons.

         9.7 Indemnification of Agent. Whether or not the transactions
contemplated hereby are consummated, the Lenders shall indemnify upon demand the
Agent-Related Persons (to the extent not reimbursed by or on behalf of the
Company and without limiting the obligation of the Company to do so), pro rata,
from and against any and all Indemnified Liabilities; provided, however, that no
Lender shall be liable for the payment to any Agent-Related Person of any
portion of the Indemnified Liabilities resulting solely from such Person's gross
negligence or willful misconduct. Without limitation of the foregoing, each
Lender shall reimburse the Agent upon demand for its ratable share of any costs
or out-of-pocket expenses (including Attorney Costs) incurred by the Agent in
connection with the preparation, execution, delivery, administration,
modification, amendment or enforcement (whether through negotiations, legal
proceedings or otherwise) of, or legal advice in respect of rights or
responsibilities under, this Agreement, any other Loan Document, or any document
contemplated by or referred to herein, to the extent that the Agent is not
reimbursed for such expenses by or on behalf of the Company. The undertaking in
this Section shall survive the payment of all Obligations hereunder and the
resignation or replacement of the Agent.

         9.8 Agent in Individual Capacity. BofA and its Affiliates may make
loans to, issue letters of credit for the account of, accept deposits from,
acquire equity interests in and generally engage in any kind of banking, trust,
financial advisory, underwriting or other business with the Company and its
Subsidiaries and Affiliates as though BofA were not the Agent, the Accepting
Lender and the Swing Line Lender hereunder, in each case without notice to or
consent of the Lenders. The Lenders acknowledge that, pursuant to such
activities, BofA or its Affiliates may receive information regarding the Company
or its Affiliates (including information that may be subject to confidentiality
obligations in favor of the Company or such Subsidiary) and acknowledge that the
Agent shall be under no obligation to provide such information to them. With
respect to its Loans, BofA and any Affiliate thereof shall have the same rights
and powers under this Agreement as any other Lender and may exercise the same as
though BofA were not the Agent, the Accepting Lender or the Swing Line Lender.

         9.9 Successor Agent. The Agent may, and at the request of the Required
Lenders shall, resign as Agent upon 30 days' notice to the Lenders and the
Company. If the Agent resigns under this Agreement, the Required Lenders (with,
if no Event of Default and Unmatured Event of Default then exists, the consent
of the Company, not to be unreasonably withheld) shall appoint from among the
Lenders a successor agent for the Lenders. If no successor agent is appointed
prior to the effective date of the resignation of the Agent, the Agent may
appoint, after consulting with the Lenders and the Company, a successor agent
from among the Lenders. Upon the




<PAGE>   79



acceptance of its appointment as successor agent hereunder, such successor agent
shall succeed to all the rights, powers and duties of the retiring Agent and the
term "Agent" shall mean such successor agent and the retiring Agent's
appointment, powers and duties as Agent shall be terminated. After any retiring
Agent's resignation hereunder as Agent, the provisions of this Article IX and
Sections 10.4 and 10.5 shall inure to its benefit as to any actions taken or
omitted to be taken by it while it was Agent under this Agreement. If no
successor agent has accepted appointment as Agent by the date which is 30 days
following a retiring Agent's notice of resignation, the retiring Agent's
resignation shall nevertheless thereupon become effective and the Lenders shall
perform all of the duties of the Agent hereunder until such time, if any, as the
Required Lenders appoint a successor agent as provided for above.
Notwithstanding the foregoing, however, BofA may not be removed as the Agent at
the request of the Required Lenders unless BofA or any Affiliate of BofA shall
also simultaneously be replaced as "Accepting Lender" and as "Swing Line Lender"
hereunder pursuant to documentation in form and substance reasonably
satisfactory to BofA and, if applicable, such Affiliate.

         9.10 Withholding Tax. (a) If any Lender is a "foreign corporation,
partnership or trust" within the meaning of the Code and such Lender claims
exemption from, or a reduction of, U.S. withholding tax under Sections 1441 or
1442 of the Code, such Lender agrees with and in favor of the Agent, to deliver
to the Agent:

                           (i) if such Lender claims an exemption from, or a
         reduction of, withholding tax under a United States tax treaty,
         properly completed IRS Form W-8BEN before the payment of any interest
         in the first calendar year and before the payment of any interest in
         each third succeeding calendar year during which interest may be paid
         under this Agreement;

                           (ii) if such Lender claims that interest paid under
         this Agreement is exempt from United States withholding tax because it
         is effectively connected with a United States trade or business of such
         Lender, two properly completed and executed copies of IRS Form W-8ECI
         before the payment of any interest is due in the first taxable year of
         such Lender and in each succeeding taxable year of such Lender during
         which interest may be paid under this Agreement, and IRS Form W-9; and

                           (iii) such other form or forms as may be required
         under the Code or other laws of the United States as a condition to
         exemption from, or reduction of, United States withholding tax.

Each such Lender agrees to promptly notify the Agent of any change in
circumstances which would modify or render invalid any claimed exemption or
reduction.

                  (b) If any Lender claims exemption from, or reduction of,
withholding tax under a United States tax treaty by providing IRS Form W-8BEN
and such Lender sells, assigns, grants a participation in, or otherwise
transfers all or part of the Obligations of the Company to




<PAGE>   80



such Lender, such Lender agrees to notify the Agent of the percentage amount in
which it is no longer the beneficial owner of Obligations of the Company to such
Lender. To the extent of such percentage amount, the Agent will treat such
Lender's IRS Form W-8BEN as no longer valid.

                  (c) If any Lender claiming exemption from United States
withholding tax by filing IRS Form W-8ECI with the Agent sells, assigns, grants
a participation in, or otherwise transfers all or part of the Obligations of the
Company to such Lender, such Lender agrees to undertake sole responsibility for
complying with the withholding tax requirements imposed by Sections 1441 and
1442 of the Code.

                  (d) If any Lender is entitled to a reduction in the applicable
withholding tax, the Agent may withhold from any interest payment to such Lender
an amount equivalent to the applicable withholding tax after taking into account
such reduction. If the forms or other documentation required by subsection (a)
of this Section are not delivered to the Agent, then the Agent may withhold from
any interest payment to such Lender not providing such forms or other
documentation an amount equivalent to the applicable withholding tax.

                  (e) If the IRS or any other Governmental Authority of the
United States or other jurisdiction asserts a claim that the Agent did not
properly withhold tax from amounts paid to or for the account of any Lender
(because the appropriate form was not delivered or was not properly executed, or
because such Lender failed to notify the Agent of a change in circumstances
which rendered the exemption from, or reduction of, withholding tax ineffective,
or for any other reason) such Lender shall indemnify the Agent fully for all
amounts paid, directly or indirectly, by the Agent as tax or otherwise,
including penalties and interest, and including any taxes imposed by any
jurisdiction on the amounts payable to the Agent under this Section, together
with all costs and expenses (including Attorney Costs). The obligation of the
Lenders under this subsection shall survive the payment of all Obligations and
the resignation or replacement of the Agent.

         9.11 Co-Agents. None of the Lenders identified on the signature pages
of this Agreement or any related document as a "co-agent" shall have any right,
power, obligation, liability, responsibility or duty under this Agreement other
than those applicable to all Lenders as such. Without limiting the foregoing,
none of the Lenders so identified as a "co-agent" shall have or be deemed to
have any fiduciary relationship with any Lender. Each Lender acknowledges that
it has not relied, and will not rely, on any of the Lenders so identified in
deciding to enter into this Agreement or in taking or not taking action
hereunder.


                                    ARTICLE X

                                  MISCELLANEOUS

         10.1 Amendments and Waivers. No amendment or waiver of any provision of
this Agreement or any other Loan Document, and no consent with respect to any
departure by the




<PAGE>   81



Company or any applicable Subsidiary therefrom, shall be effective unless the
same shall be in writing and signed by the Required Lenders (or by the Agent at
the written request of the Required Lenders) and the Company and acknowledged by
the Agent, and then any such waiver or consent shall be effective only in the
specific instance and for the specific purpose for which given; provided that no
such waiver, amendment, or consent shall, unless in writing and signed by all
the Lenders and the Company and acknowledged by the Agent, do any of the
following:

            (a) increase or extend the Commitment of any Lender (or reinstate
any Commitment terminated pursuant to Section 8.2);

            (b) postpone or delay any date fixed by this Agreement or any other
Loan Document for any payment of principal, interest, fees or other amounts due
to the Lenders (or any of them) hereunder or under any other Loan Document;

            (c) reduce the principal of, or the rate of interest specified
herein on, any Loan, reduce the BA Commission or the amount of any BA, or
(subject to clause (iv) below) reduce any fees or other amounts payable
hereunder or under any other Loan Document;

            (d) change the percentage of the Commitments or of the aggregate
unpaid principal amount of the Obligations which is required for the Lenders or
any of them to take any action hereunder; or

            (e) amend this Section, or Section 2.13, or any provision herein
providing for consent or other action by all Lenders; and, provided further,
that (i) no amendment, waiver or consent shall, unless in writing and signed by
the Agent in addition to the Required Lenders or all the Lenders, as the case
may be, affect the rights or duties of the Agent under this Agreement or any
other Loan Document, (ii) no amendment, waiver or consent shall, unless in
writing and signed by the Accepting Lender in addition to the Required Lenders
or all Lenders, as the case may be, affect the rights or duties of the Accepting
Lender under this Agreement or any other Loan Document, (iii) no amendment,
waiver or consent shall, unless in writing and signed by the Swing Line Lender
in addition to the Required Lenders or all Lenders, as the case may be, affect
the rights or duties of the Swing Line Lender under this Agreement or any other
Loan Document, and (iv) the Fee Letter may be amended, or rights or privileges
thereunder waived, in a writing executed by the parties thereto.

         10.2 Notices. (a) All notices, requests and other communications shall
be in writing (including, unless the context expressly otherwise provides, by
facsimile transmission, provided that any matter transmitted by the Company by
facsimile (i) shall be immediately confirmed by a telephone call to the
recipient at the number specified on Schedule 10.2, and (ii) shall be followed
promptly by delivery of a hard copy original thereof) and mailed, faxed or
delivered, to the address or facsimile number specified for notices on Schedule
10.2; or, as directed to the Company or the Agent, to such other address as
shall be designated by such party in a written



<PAGE>   82



notice to the other parties, and as directed to any other party, at such other
address as shall be designated by such party in a written notice to the Company
and the Agent.

                  (b) All such notices, requests and communications shall, when
transmitted by overnight delivery, or faxed, be effective when delivered or
transmitted in legible form by facsimile machine, respectively, or if mailed,
upon the third Business Day after the date deposited into the U.S. mail,
certified mail, return receipt requested; except that notices pursuant to
Article II or IX to the Agent, the Accepting Lender or the Swing Line Lender
shall not be effective until actually received by the Agent, as the case may be.

                  (c) Any agreement of the Agent and the Lenders herein to
receive certain notices by telephone or facsimile is solely for the convenience
and at the request of the Company. The Agent and the Lenders shall be entitled
to rely on the authority of any Person purporting to be a Person authorized by
the Company to give such notice and the Agent and the Lenders shall not have any
liability to the Company or any other Person on account of any action taken or
not taken by the Agent or the Lenders in reliance upon such telephonic or
facsimile notice. The obligation of the Company to repay the Obligations shall
not be affected in any way or to any extent by any failure by the Agent and the
Lenders to receive written confirmation of any telephonic or facsimile notice or
the receipt by the Agent and the Lenders of a confirmation which is at variance
with the terms understood by the Agent and the Lenders to be contained in the
telephonic or facsimile notice.

         10.3 No Waiver; Cumulative Remedies. No failure to exercise and no
delaying exercising, on the part of the Agent or any Lender, any right, remedy,
power or privilege hereunder, shall operate as a waiver thereof; nor shall any
single or partial exercise of any right, remedy, power or privilege hereunder
preclude any other or further exercise thereof or the exercise of any other
right, remedy, power or privilege.

         10.4  Costs and Expenses.  The Company shall:

                  (a) whether or not the transactions contemplated hereby are
consummated, pay or reimburse the Agent, the Accepting Lender and the Swing Line
Lender within five Business Days after demand (subject to subsection 4.1(e)) for
all reasonable costs and expenses incurred by the Agent, the Accepting Lender
and the Swing Line Lender in connection with the development, preparation,
delivery, administration and execution of, and any amendment, supplement, waiver
or modification to (in each case, whether or not consummated), this Agreement,
any other Loan Document and any other documents prepared in connection herewith
or therewith, and the consummation of the transactions contemplated hereby and
thereby, including (i) reasonable Attorney Costs incurred by the Agent, the
Accepting Lender and the Swing Line Lender with respect thereto and (ii) the
reasonable fees and charges of any financial advisor retained by the Agent or by
counsel to the Agent (but without duplication of fees and charges of any
financial advisor retained by the Collateral Agent or its counsel); and



<PAGE>   83


                  (b) pay or reimburse the Agent and each Lender within five
Business Days after demand (subject to subsection 4.1(e)) for all reasonable
costs and expenses (including Attorney Costs) incurred by them in connection
with the enforcement, attempted enforcement, or preservation of any rights or
remedies under this Agreement or any other Loan Document during the existence of
an Event of Default or after acceleration of the Loans and other Obligations
(including in connection with any "workout" or restructuring regarding the Loans
and other Obligations, and including in any Insolvency Proceeding or appellate
proceeding); provided that the Company shall not be obligated to pay or
reimburse the Agent or any Lender in respect of any suit or proceeding in which
the Company is adverse to the Agent or such Lender and final nonappealable
judgment is rendered by a court of competent jurisdiction in favor of the
Company on all counts.

         10.5 Company Indemnification. Whether or not the transactions
contemplated hereby are consummated, the Company shall indemnify and hold the
Agent-Related Persons, and each Lender and each of their respective officers,
directors, employees, counsel, agents and attorneys-in-fact (each an
"Indemnified Person") harmless from and against any and all liabilities,
obligations, losses, damages, penalties, actions, judgments, suits, costs,
charges, expenses and disbursements (including Attorney Costs) of any kind or
nature whatsoever which may at any time (including at any time following
repayment of the Obligations and the termination, resignation or replacement of
the Agent or replacement of any Lender) be imposed on, incurred by or asserted
against any such Person in any way relating to or arising out of this Agreement
or any document contemplated by or referred to herein, or the transactions
contemplated hereby or thereby, or any action taken or omitted by any such
Person under or in connection with any of the foregoing, including with respect
to any investigation, litigation or proceeding (including any Insolvency
Proceeding or appellate proceeding) related to or arising out of this Agreement
or the Loans or the BAs or the use of the proceeds thereof, or related to any
Offshore Currency transactions entered into in connection herewith, whether or
not any Indemnified Person is a party thereto (all the foregoing, collectively,
the "Indemnified Liabilities"); provided that the Company shall have no
obligation hereunder to any Indemnified Person with respect to Indemnified
Liabilities resulting solely from the gross negligence or willful misconduct of
such Indemnified Person. The agreements in this Section shall survive payment of
all other Obligations and the termination of this Agreement.

         10.6 Payments Set Aside. To the extent that the Company makes a payment
to the Agent or any Lender, or the Agent or any Lender exercises its right of
set-off, and such payment or the proceeds of such set-off or any part thereof
are subsequently invalidated, declared to be fraudulent or preferential, set
aside or required (including pursuant to any settlement entered into by the
Agent or such Lender in its discretion) to be repaid to a trustee, receiver, or
any other party, in connection with any Insolvency Proceeding or otherwise, then
(a) to the extent of such recovery the obligation or part thereof originally
intended to be satisfied shall be revived and continued in full force and effect
as if such payment had not been made or such set-off had not occurred and (b)
each Lender severally agrees to pay to the Agent upon demand its pro rata share
of any amount so recovered from or repaid by the Agent or any Lender.


<PAGE>   84



         10.7 Successors and Assigns. The provisions of this Agreement shall be
binding upon and inure to the benefit of the parties hereto and their respective
successors and assigns, except that the Company may not assign or transfer any
of its rights or obligations under this Agreement without the prior written
consent of the Agent and each Lender.

         10.8 Assignments, Participations, etc. (a) Any Lender may, with the
written consent of the Accepting Lender, the Swing Line Lender and the Agent,
which consents shall not be unreasonably withheld, at any time assign and
delegate to one or more Persons (provided that no written consent of the
Accepting Lender, the Swing Line Lender or the Agent shall be required in
connection with any assignment and delegation by a Lender to an Affiliate of
such Lender) (each an "Assignee") all, or any ratable part of all, of the Loans,
the Commitment and the other rights and obligations of such Lender hereunder, in
a minimum amount of $10,000,000 (or, if less, all of such Lender's remaining
rights and obligations hereunder); provided, however, that (x) no assignment and
delegation may be made to any Person if, at the time of such assignment and
delegation, the Company would be obligated to pay any greater amount under
Article III to the Assignee than the Company is then obligated to pay to the
assigning Lender under such Article (and if any assignment is made in violation
of the foregoing, the Company will not be required to pay the incremental
amounts) and (y) the Company, the Accepting Lender, the Swing Line Lender and
the Agent may continue to deal solely and directly with such Lender in
connection with the interest so assigned to an Assignee until (i) written notice
of such assignment, together with payment instructions, addresses and related
information with respect to the Assignee, shall have been given to the Company
and the Agent by such Lender and the Assignee; (ii) such Lender and its Assignee
shall have delivered to the Company and the Agent an Assignment and Acceptance
in the form of Exhibit G ("Assignment and Acceptance") together with any Note or
Notes subject to such assignment and (iii) the assignor Lender or Assignee has
paid to the Agent a processing fee in the amount of $2,500.

                  (b) From and after the date that the Agent notifies the
assignor Lender that it has received and provided its consent (and received the
consent of the Accepting Lender and the Swing Line Lender) with respect to an
executed Assignment and Acceptance and payment of the above-referenced
processing fee, (i) the Assignee thereunder shall be a party hereto and, to the
extent that rights and obligations hereunder have been assigned to it pursuant
to such Assignment and Acceptance, shall have the rights and obligations of a
Lender under the Loan Documents, and (ii) the assignor Lender shall, to the
extent that rights and obligations hereunder and under the other Loan Documents
have been assigned by it pursuant to such Assignment and Acceptance, relinquish
its rights and be released from its obligations under the Loan Documents.

                  (c) Any Lender may at any time sell to one or more commercial
banks or other Persons not Affiliates of the Company (a "Participant")
participating interests in any Loans, the Commitment of such Lender and the
other interests of such Lender (the "originating Lender") hereunder and under
the other Loan Documents; provided, however, that (i) the originating




<PAGE>   85


Lender's obligations under this Agreement shall remain unchanged, (ii) the
originating Lender shall remain solely responsible for the performance of such
obligations, (iii) the Company, the Agent, the Swing Line Lender and the
Accepting Lender shall continue to deal solely and directly with the originating
Lender in connection with the originating Lender's rights and obligations under
this Agreement and the other Loan Documents, and (iv) no Lender shall transfer
or grant any participating interest under which the Participant has rights to
approve any amendment to, or any consent or waiver with respect to, this
Agreement or any other Loan Document, except to the extent such amendment,
consent or waiver would require unanimous consent of the Lenders as described in
the first proviso to Section 10.1. In the case of any such participation, the
Participant shall be entitled to the benefit of Sections 3.1, 3.3 and 10.5 as
though it were also a Lender hereunder (provided that no Participant shall
receive any greater compensation pursuant to Article III than would have been
paid to the participating Lender if no participation had been sold), and if
amounts outstanding under this Agreement are due and unpaid, or shall have been
declared or shall have become due and payable upon the occurrence of an Event of
Default, each Participant shall be deemed to have the right of set-off in
respect of its participating interest in amounts owing under this Agreement to
the same extent as if the amount of its participating interest were owing
directly to it as a Lender under this Agreement.

                  (d) Notwithstanding any other provision in this Agreement, any
Lender may at any time create a security interest in, or pledge, all or any
portion of its rights under and interest in this Agreement and any Note held by
it in favor of any Federal Reserve Bank in accordance with Regulation A of the
FRB or U.S. Treasury Regulation 31 CFR ss.203.14, and such Federal Reserve Bank
may enforce such pledge or security interest in any manner permitted under
applicable law.

         10.9 Confidentiality. Each Lender agrees to take and to cause its
Affiliates to take normal and reasonable precautions and exercise due care to
maintain the confidentiality of all information provided to it by the Company or
any Subsidiary, or by the Agent on the Company's or such Subsidiary's behalf,
under this Agreement or any other Loan Document, and neither such Lender nor any
of its Affiliates shall use any such information other than in connection with
or in enforcement of this Agreement and the other Loan Documents or in
connection with other business now or hereafter existing or contemplated with
the Company or any Subsidiary; except to the extent such information (i) was or
becomes generally available to the public other than as a result of disclosure
by such Lender, or (ii) was or becomes available on a non-confidential basis
from a source other than the Company, provided that such source is not bound by
a confidentiality agreement with the Company or any Subsidiary known to such
Lender; provided, however, that any Lender may disclose such information (A) at
the request or pursuant to any requirement of any Governmental Authority to
which such Lender is subject or in connection with an examination of such Lender
by any such authority; (B) pursuant to subpoena or other court process; (C) when
required to do so in accordance with the provisions of any applicable
Requirement of Law; (D) to the extent reasonably required in connection with any
litigation or proceeding to which the Agent or any Lender or any of their
respective Affiliates may be party; (E) to the extent reasonably required in
connection with the exercise of any remedy hereunder or



<PAGE>   86


under any other Loan Document; (F) to such Lender's independent auditors and
other professional advisors; (G) to any Participant or Assignee, actual or
potential, provided that such Person agrees in writing to keep such information
confidential to the same extent required of the Lenders hereunder; (H) as to any
Lender or its Affiliate, as expressly permitted under the terms of any other
document or agreement regarding confidentiality to which the Company or any
Subsidiary is party or is deemed party with such Lender or such Affiliate; and
(I) to its Affiliates. Each Lender shall, to the extent permitted by applicable
law, use reasonable efforts to give the Company timely notice of any event
described in clause (B) or (C) of the preceding sentence which may require
disclosure of confidential information so that the Company will have an
opportunity to seek a protective order.

         10.10 Set-off. In addition to any rights and remedies of the Lenders
provided by law, if an Event of Default exists, or the Obligations have been
accelerated, each Lender is authorized at any time and from time to time,
without prior notice to the Company, any such notice being waived by the Company
to the fullest extent permitted by law, to set off and apply any and all
deposits (general or special, time or demand, provisional or final) at any time
held by, and other indebtedness at any time owing by, such Lender to or for the
credit or the account of the Company against any and all Obligations owing to
such Lender, now or hereafter existing, irrespective of whether or not the Agent
or such Lender shall have made demand under this Agreement or any other Loan
Document and although such Obligations may be contingent or unmatured. Each
Lender agrees promptly to notify the Company and the Agent after any such
set-off and application made by such Lender; provided that the failure to give
such notice shall not affect the validity of such set-off and application.

         10.11 Automatic Debits of Fees. With respect to any non-use fee,
arrangement fee or other fee, or any other cost or expense (including Attorney
Costs) due and payable to the Agent, the Swing Line Lender, the Accepting Lender
or BofA under the Loan Documents, the Company hereby irrevocably authorizes BofA
to debit any deposit account of the Company with BofA in an amount such that the
aggregate amount debited from all such deposit accounts does not exceed such fee
or other cost or expense. If there are insufficient funds in such deposit
accounts to cover the amount of the fee or other cost or expense then due, such
debits will be reversed (in whole or in part, in BofA's sole discretion) and
such amount not debited shall be deemed to be unpaid. No such debit under this
Section shall be deemed a set-off.

         10.12 Notification of Addresses, Lending Offices, Etc. Each Lender
shall notify the Agent in writing of any change in the address to which notices
to such Lender should be directed, of addresses of any Lending Office, of
payment instructions in respect of all payments to be made to it hereunder and
of such other administrative information as the Agent shall reasonably request.

         10.13 Counterparts. This Agreement may be executed in any number of
separate counterparts, each of which, when so executed, shall be deemed an
original, and all of which taken together shall be deemed to constitute but one
and the same instrument.

         10.14 Severability. The illegality or unenforceability of any provision
of this Agreement




<PAGE>   87


or any instrument or agreement required hereunder shall not in any way affect or
impair the legality or enforceability of the remaining provisions of this
Agreement or such instrument or agreement.

         10.15 No Third Parties Benefited. This Agreement is made and entered
into for the sole protection and legal benefit of the Company, the Lenders, the
Agent, the Agent-Related Persons and the Indemnified Persons, and their
respective permitted successors and assigns, and no other Person shall be a
direct or indirect legal beneficiary of, or have any direct or indirect cause of
action or claim in connection with, this Agreement or any other Loan Document.

         10.16 Governing Law and Jurisdiction. (a) THIS AGREEMENT AND ANY NOTES
SHALL BE GOVERNED BY, AND CONSTRUED IN ACCORDANCE WITH, THE LAW OF THE STATE OF
ILLINOIS; PROVIDED THAT THE COMPANY, THE AGENT AND THE LENDERS SHALL RETAIN ALL
RIGHTS ARISING UNDER FEDERAL LAW.

                  (b) ANY LEGAL ACTION OR PROCEEDING WITH RESPECT TO THIS
AGREEMENT OR ANY OTHER LOAN DOCUMENT MAY BE BROUGHT IN THE COURTS OF THE STATE
OF ILLINOIS OR OF THE UNITED STATES FOR THE NORTHERN DISTRICT OF ILLINOIS, AND
BY EXECUTION AND DELIVERY OF THIS AGREEMENT, EACH OF THE COMPANY, THE AGENT AND
THE LENDERS CONSENTS, FOR ITSELF AND IN RESPECT OF ITS PROPERTY, TO THE
NON-EXCLUSIVE JURISDICTION OF SUCH COURTS. EACH OF THE COMPANY, THE AGENT AND
THE LENDERS IRREVOCABLY WAIVES ANY OBJECTION, INCLUDING ANY OBJECTION TO THE
LAYING OF VENUE OR BASED ON THE GROUNDS OF FORUM NON CONVENIENS, WHICH IT MAY
NOW OR HEREAFTER HAVE TO THE BRINGING OF ANY ACTION OR PROCEEDING IN SUCH
JURISDICTION IN RESPECT OF THIS AGREEMENT OR ANY DOCUMENT RELATED HERETO. THE
COMPANY, THE AGENT AND THE LENDERS EACH WAIVE PERSONAL SERVICE OF ANY SUMMONS,
COMPLAINT OR OTHER PROCESS, WHICH MAY BE MADE BY ANY OTHER MEANS PERMITTED BY
ILLINOIS LAW.

         10.17 Waiver of Jury Trial. THE COMPANY, THE LENDERS AND THE AGENT EACH
WAIVE THEIR RESPECTIVE RIGHTS TO A TRIAL BY JURY OF ANY CLAIM OR CAUSE OF ACTION
BASED UPON OR ARISING OUT OF OR RELATED TO THIS AGREEMENT, THE OTHER LOAN
DOCUMENTS, OR THE TRANSACTIONS CONTEMPLATED HEREBY OR THEREBY, IN ANY ACTION,
PROCEEDING OR OTHER LITIGATION OF ANY TYPE BROUGHT BY ANY OF THE PARTIES AGAINST
ANY OTHER PARTY OR ANY AGENT-RELATED PERSON OR INDEMNIFIED PERSON, PARTICIPANT
OR ASSIGNEE, WHETHER WITH RESPECT TO CONTRACT CLAIMS, TORT CLAIMS, OR OTHERWISE.
THE COMPANY, THE LENDERS AND THE AGENT EACH AGREE THAT ANY SUCH CLAIM OR CAUSE
OF ACTION SHALL BE TRIED BY A COURT TRIAL WITHOUT A JURY. WITHOUT LIMITING THE
FOREGOING, THE PARTIES FURTHER AGREE THAT THEIR RESPECTIVE RIGHT TO A TRIAL BY
JURY



<PAGE>   88



IS WAIVED BY OPERATION OF THIS SECTION AS TO ANY ACTION, COUNTERCLAIM OR OTHER
PROCEEDING WHICH SEEKS, IN WHOLE OR IN PART, TO CHALLENGE THE VALIDITY OR
ENFORCEABILITY OF THIS AGREEMENT OR THE OTHER LOAN DOCUMENTS OR ANY PROVISION
HEREOF OR THEREOF. THIS WAIVER SHALL APPLY TO ANY SUBSEQUENT AMENDMENT, RENEWAL,
SUPPLEMENT OR MODIFICATION TO THIS AGREEMENT AND THE OTHER LOAN DOCUMENTS.

         10.18 Judgment. If, for the purposes of obtaining judgment in any
court, it is necessary to convert a sum due hereunder or any other Loan Document
in one currency into another currency, the rate of exchange used shall be that
at which in accordance with normal banking procedures the Agent could purchase
the first currency with such other currency on the Business Day preceding that
on which final judgment is given. The obligation of the Company in respect of
any such sum due from it to the Agent hereunder or under any other Loan Document
shall, notwithstanding any judgment in a currency (the "Judgment Currency")
other than that in which such sum is denominated in accordance with the
applicable provisions of this Agreement (the "Agreement Currency"), be
discharged only to the extent that on the Business Day following receipt by the
Agent of any sum adjudged to be so due in the Judgment Currency, the Agent may
in accordance with normal banking procedures purchase the Agreement Currency
with the Judgment Currency. If the amount of the Agreement Currency so purchased
is less than the sum originally due to the Agent in the Agreement Currency, the
Company agrees, as a separate obligation and notwithstanding any such judgment,
to indemnify the Agent or the Person to whom such obligation was owing against
such loss. If the amount of the Agreement Currency so purchased is greater than
the sum originally due to the Agent in such currency, the Agent agrees to return
the amount of any excess to the Company (or to any other Person who may be
entitled thereto under applicable law).

         10.19 Entire Agreement. This Agreement, together with the other Loan
Documents, embodies the entire agreement and understanding among the Company,
the Lenders and the Agent, and supersedes all prior or contemporaneous
agreements and understandings of such Persons, verbal or written, relating to
the subject matter hereof and thereof.

         10.20 Amendment and Restatement. This Agreement amends and restates the
Original Agreement in its entirety and, after the Effective Date the Original
Agreement shall be of no further force or effect (except for any provision
thereof which by its terms survives termination thereof).

         10.21 Bid Loan Option. Notwithstanding any provision of this Agreement
to the contrary, the Company shall not have the option of borrowing any Bid
Loans. All borrowings under Section 2 of this Agreement shall be Committed Loans
or Swing Line Loans.

         10.22 Intercreditor Agreement; Collateral Matters. (a) The Lenders
hereby authorize the




<PAGE>   89



Agent to sign the Intercreditor Agreement on behalf of the Lenders and
acknowledge and agree that Bank of America may act as Collateral Agent under the
Intercreditor Agreement and as Agent hereunder.

         (b) The Lenders irrevocably authorize the Collateral Agent, at its
option and in its discretion, (i) to release any Lien on any property granted to
or held by the Collateral Agent under any Collateral Document (x) upon
termination of the Commitments and payment in full of all Loans and all other
obligations of the Company hereunder; (y) which is sold or to be sold or
disposed of as part of or in connection with any disposition permitted hereunder
or (z) if approved, authorized or ratified in writing by the Required Lenders;
(ii) to subordinate any Lien on any property granted to or held by the
Collateral Agent under any Collateral Document to the holder of any Lien on such
property which is permitted by Section 7.2 hereof; and (iii) to release any
Guarantor from its obligations under the Guaranty if such entity ceases to be a
Subsidiary as a result of a transaction permitted hereunder. Upon request by the
Collateral Agent at any time, the Required Lenders will confirm in writing the
Collateral Agent's authority to release or subordinate its interest in
particular types or items of property, or to release any Guarantor from its
obligations under the Guaranty, pursuant to this Section 10.22.

         10.23 Waiver. By signing this Agreement, the Required Lenders waive the
Company's non-compliance with the financial covenants contained in Section 7.1
of the Original Agreement for the periods ended December 31, 1999 and March 31,
2000 or with Section 7.3 of the Original Agreement for the periods ended
December 31, 1999, January 31, 2000, February 29, 2000 and March 31, 2000.





         IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be
duly executed and delivered by their proper and duly authorized officers as of
the day and year first above written.


<PAGE>   90



                                         TRUSERV CORPORATION


                                         By:
                                         Title:


                                         By:
                                         Title:


                                         BANK OF AMERICA, N.A., as Agent


                                         By:
                                         Title:


                                         BANK OF AMERICA, N.A., as a Lender


                                         By:
                                         Title:


                                         BANK OF MONTREAL, as Co-Agent and as a
                                         Lender


                                         By:
                                         Title:


                                         BANK ONE,  NA (Main  Office  Chicago),
                                         as  Co-Agent  and as a Lender


                                         By:
                                         Title:


                                         PNC BANK, NATIONAL ASSOCIATION, as
                                         Co-Agent and as a Lender


<PAGE>   91



                                         By:
                                         Title:


                                         WACHOVIA BANK, N.A., as Co-Agent and as
                                         a Lender


                                         By:
                                         Title:


                                         THE NORTHERN TRUST COMPANY, as a Lender


                                         By:
                                         Title:


                                         ABN AMRO BANK N.V., as a Lender


                                         By:
                                         Title:


                                         By:
                                         Title:


                                         NATIONAL CONSUMER COOPERATIVE BANK, as
                                         a Lender


                                         By:
                                         Title:




<PAGE>   92



                                         UMB BANK, N.A.


                                         By:
                                         Title:


<PAGE>   93



                                  SCHEDULE 1.1

                                PRICING SCHEDULE


         Beginning with the Effective Date, the Offshore Rate Margin, the Base
Rate Margin, the BA Commission and the Commitment Fee Rate shall be 3.00%,
2.00%, 3.00% and 0.50%, respectively. Each of the foregoing shall be adjusted,
to the extent applicable, 60 days (or, in the case of the last fiscal quarter of
any fiscal year, 120 days) after the end of each fiscal quarter based on the
applicable Total Senior Debt to EBITDA Ratio, determined pursuant to the table
below, as of the last day of such fiscal quarter; provided that if the Company
fails to deliver the financial statements required by Section 6.1 and the
related Compliance Certificate by the 60th day (or, if applicable, the 120th
day) after any fiscal quarter, the Offshore Rate Margin, the Base Rate Margin,
the BA Commission and the Commitment Fee Rate that would apply if the Total
Senior Debt to EBITDA Ratio were greater than 3.75 to 1 shall apply until such
financial statements are delivered.


<TABLE>
<CAPTION>
- -----------------------------------------------------------------------------------------------------------------
             Total Senior Debt                  Offshore Rate      Base Rate                       Commitment Fee
              to EBITDA Ratio                      Margin            Margin      BA Commission          Rate
             -----------------                  -------------      ---------     -------------     -------------
- -----------------------------------------------------------------------------------------------------------------
<S>                                                <C>               <C>            <C>               <C>
Equal to or greater than 3.75 to 1                   3.00%             2.00%           3.00%              0.50%

- -----------------------------------------------------------------------------------------------------------------
Equal to or greater than 3.00 to 1 but
less than 3.75 to 1                                  2.50%             1.50%           2.50%              0.50%

- -----------------------------------------------------------------------------------------------------------------
Equal to or greater than 2.25 to 1 but
less than 3.00 to 1                                  2.00%             1.00%           2.00%              0.45%

- -----------------------------------------------------------------------------------------------------------------
Less than 2.25 to 1                                  1.50%             0.50%           1.50%              0.40%

- -----------------------------------------------------------------------------------------------------------------
</TABLE>


<PAGE>   94


                                  SCHEDULE 2.1



                                   COMMITMENTS
                               AND PRO RATA SHARES



                                                                 Pro Rata
         Lender                           Commitment              Share
         ------                           ----------              -----

Bank of America, N.A.                    $ 50,000,000         16.66666667%

Bank of Montreal                         $ 40,000,000         13.33333333%

Bank One, NA                             $ 40,000,000         13.33333333%

PNC Bank, National                       $ 40,000,000         13.33333333%
 Association

Wachovia Bank, N.A.                      $ 40,000,000         13.33333333%

The Northern Trust Company               $ 25,000,000          8.33333333%

ABN AMRO Bank N.V.                       $ 25,000,000          8.33333333%

National Consumer Cooperative Bank       $ 20,000,000          6.66666667%

UMB Bank                                 $ 20,000,000          6.66666667%

TOTAL                                    $300,000,000                 100%



<PAGE>   95



                                  SCHEDULE 5.7

                             RESTRICTIVE AGREEMENTS



Shelf Agreement (as defined in the Intercreditor Agreement)

Senior Note Agreements (as defined in the Intercreditor Agreement)

"Operative Documents" referred to in the Synthetic Lease Guaranty (as defined in
the Intercreditor Agreement)



<PAGE>   96



                                  SCHEDULE 6.16

                               MORTGAGED PROPERTY


                           PART 1. PRIMARY PROPERTIES

7058 Snowdrift Road
PO Box 789
Fogelsville, Pennsylvania 18051-9998


7600 Jonesboro Road
Jonesboro, Georgia 30236-2450


333 Harvey Road
Manchester, New Hampshire 03103


1542 Tanforan Avenue
Woodland, California


                          PART 2. SECONDARY PROPERTIES


215 N. Pioneer Avenue
Woodland, California 95776


2500 Eastbrook Drive
Brookings, South Dakota 57006


823 W. Blackhawk Street
Chicago, Illinois 60622-2584


2601 East Highway 31
Corsicana, Texas 75110


201 Jandus Road
Cary, Illinois 60013-2889


5201 W. 86th Street
Indianapolis, Indiana 46268


14900 US Highway 71
Kansas City, Missouri 64147



<PAGE>   97


4005 Mohave Airport Drive
Kingman, Arizona 86401


2415 3rd Avenue
Mankato, Minnesota 56001


1635 North 30th Street
Springfield, Oregon 97477


211 Servistar Industrial Way
Westfield, Massachusetts 01085


26025 First Street
Westlake, Ohio 44145


1530 Gamble Place
Winnipeg, Manitoba


1224 W. Van Buren
Chicago, Illinois 60607


Hichory Lane
Wecosville, Pennsylvania 18106


6829-B and 6829-C Ruppsville Road
Allentown, Pennsylvania 18106


Highway 74 South
Peachtree City, Georgia 30269


7072 Snowdrift Road
Upper Maguire Township, Pennsylvania


1523 Western Avenue
Brooking City, South Dakota


Northern Ohio Industrial Park
1400 Lowell Street
Elyria, Ohio 44035


4350 United Parkway
Schiller Park, Illinois



<PAGE>   98



11275 East 40th Avenue
Denver, Colorado 80239


Parham Street
Henderson, North Carolina


3161 Raleigh Road
Henderson, North Carolina


4921 West 78th Street
Indianapolis, Indiana 46268


624 N.E. Jones Industrial Drive
Lee's Summit, Missouri


8201 E. 23rd Street
Kansas City, Missouri


8503 Highway 45
Ft. Smith, Arkansas 72916


Two TruServ Way
Butler, Pennsylvania 16001






<PAGE>   99



                                  SCHEDULE 7.2


                                      LIENS



A.  Capital Leases                    Capitalized Value     Estimated Obligation
    --------------                    -----------------     --------------------

Transportation Equipment
Lessors of Tractors & Trailers

Integra Business                      $1,532,000            $417,000

Met Life                              $10,172,000           $1,543,000

NationsBank                           $3,807,000            $2,121,000

Norlease Inc.                         $2,824,000            $354,000

Signet Lease (First Union)            $786,000              $566,000
                                      ========              ========

                                      $19,121,000           $5,001,000


B. Liens under the "Operative Documents" referred to in the Synthetic Lease
Guaranty (as defined in the Intercreditor Agreement)




<PAGE>   100



                                  SCHEDULE 10.2
                                  -------------


                     OFFSHORE AND DOMESTIC LENDING OFFICES,
                              ADDRESSES FOR NOTICES
                     --------------------------------------


BANK OF AMERICA, N.A., as Agent

Bank of America, N.A.
Agency Management Services #33499
231 South LaSalle Street
Chicago, Illinois  60697
Attention:            Senior Agency Officer
                      Telephone: (312) 828-7933
                      Facsimile: (312) 974-9102


BANK OF AMERICA, N.A., as a Lender

Domestic and Offshore Lending Office:
231 South LaSalle Street
Chicago, Illinois  60697

Notices (other than Borrowing notices and Notices of Conversion/Continuation):

Bank of America, N.A.
231 South LaSalle Street
Chicago, Illinois  60697
Attention:            Peter Gates
                      Telephone: (312) 828-5893
                      Facsimile: (312) 828-1974


BANK OF MONTREAL,
- ----------------
as Co-Agent and as a Lender

Domestic and Offshore Lending Office:

Bank of Montreal
115 South LaSalle Street
12th Floor West




<PAGE>   101




Chicago, Illinois  60603
Attention: Jack Kane
Operations Telephone:  312-750-5900
           Facsimile:  312-750-6057

BANK ONE, NA (Main Office Chicago),
- ----------------------------------
as Co-Agent and as a Lender

Domestic and Offshore Lending Office:

Bank One, NA
1 Bank One Plaza
Suite 0086
Chicago, Illinois  60670

Operations Telephone:  312-732-6137
           Facsimile:  312-732-2715

PNC BANK, NATIONAL ASSOCIATION,
- ------------------------------
as Co-Agent and as a Lender

Domestic and Offshore Lending Office:

PNC Bank, National Association
One PNC Plaza
249 Fifth Avenue
2nd Floor
Pittsburgh, PA 15222-2707

Operations Telephone: 412-768-9973
           Facsimile: 412-768-4586

with a copy to:

PNC Bank, National Association
One South Wacker Drive
Suite 2980
Chicago, Illinois  60606

Operations Telephone: 312-338-5625
           Facsimile:  312-338-5620

WACHOVIA BANK, N.A.,
- -------------------




<PAGE>   102




as Co-Agent and as a Lender

Domestic and Offshore Lending Office:

Wachovia Bank, N.A.
191 Peachtree Street, N.E.
29th Floor
Atlanta, Georgia  30303

Operations Telephone:  312-795-1159
           Facsimile:  312-795-0693

ABN AMRO BANK N.V.,
- ------------------
as a Lender

Domestic and Offshore Lending Office:

ABN AMRO Bank N.V.
10 East 53rd Street - 37th Floor
New York, New York 10022
Attention: William Teresky

Operations Telephone: 212-891-0628
           Facsimile: 212-891-0650

NATIONAL CONSUMER COOPERATIVE BANK,
- ----------------------------------
as a Lender

Domestic and Offshore Lending Office:

National Consumer Cooperative Bank
1401 Eye Street, NW, Suite 700
Washington, D.C. 20005
Attention: John S. Goldthwait

Operations Telephone: 1-202-336-5464
           Facsimile: 1-202-354-3888


THE NORTHERN TRUST COMPANY,
- --------------------------
as a Lender

Domestic and Offshore Lending Office:



<PAGE>   103


The Northern Trust Company
50 South LaSalle Street
Chicago, Illinois  60675
Attention: Jim Monhart

Operations Telephone: 312-444-5646
           Facsimile: 312-444-5055


UMB BANK, N.A.,
- --------------
as a Lender

Domestic and Offshore Lending Office:

UMB Bank, N.A.
1010 Grand Blvd.
Kansas City, Missouri 64106

Operations Telephone: 816-860-7101
           Facsimile: 816-860-7143


TRUSERV CORPORATION

Address for Notices:

TruServ Corporation
8600 West Bryn Mawr Avenue
Chicago, Illinois  60631-3505
Telephone: 773-695-5375
Facsimile: 773-695-6568


<PAGE>   1
                                                                  EXHIBIT 4.N





                                 April 14, 2000



TruServ Corporation
8600 West Bryn Mawr Avenue
Chicago, Illinois 60631
Attention: Chief Financial Officer Controller

Ladies and Gentlemen:

     Reference is made to that certain Amended and Restated Note Purchase and
Private Shelf Agreement dated as of November 13, 1997 (as amended from time to
time, the "NOTE AGREEMENT") between TruServ Corporation, a Delaware corporation
(the "COMPANY"), and The Prudential Insurance Company of America and each
Prudential Affiliate which pursuant to the terms thereof becomes bound thereby
("PRUDENTIAL"). Reference is also made to that certain Note Agreement, dated as
of April 13, 1992, between the Company (then known as Cotter & Company) and
Prudential (the "1992 NOTE AGREEMENT"). Capitalized terms used herein and not
otherwise defined herein shall have the meanings assigned to such terms in the
Note Agreement.

     Pursuant to the request of the Company and in accordance with the
provisions of paragraph 11C of the Note Agreement and paragraph 11C of the 1992
Note Agreement, the parties hereto agree as follows:

     SECTION 1. Amendment to Note Agreement. From and after the date this letter
becomes effective in accordance with its terms, the Note Agreement is amended as
follows:

     1.1. Paragraph l0B of the Note Agreement is amended to delete the terms "BA
Credit Agreements", "Debt", "Fixed Charge Coverage Ratio", "Ratio Compliance
Date", "Subsidiary", "Supplemental Coupon Elimination Date", "Total Senior Debt"
and "Total Senior Debt to EBITDA Ratio" presently appearing therein and to add
the following defined terms thereto in appropriate alphabetical order:

          "APRIL 2000 MODIFICATION" shall mean that certain letter agreement,
     dated April 14, 2000, between the Company and the Purchasers amending this
     Agreement.

          "BENEFITED OBLIGATIONS" has the meaning given in the Intercreditor
     Agreement.

          "BENEFITED PARTIES" has the meaning given in the Intercreditor
     Agreement.




<PAGE>   2


          "BA" shall mean a draft drawn by the Company on, and accepted and
     discounted by, BofA, in its capacity as an accepting lender under the BofA
     Credit Agreement, or by any successor in such capacity, pursuant to the
     BofA Credit Agreement.

          "BOFA" shall mean Bank of America, N.A., a national banking
     association.

          "BA CREDIT AGREEMENTS" shall mean the Amended and Restated Credit
     Agreement dated as of April 14, 2000 among the Company, BofA, as agent, and
     the various financial institutions party thereto, as amended from time to
     time, and (ii) any refinancings, renewals or replacements of the credit
     agreement referred to in clause (i) above.

          "COLLATERAL AGENT" shall mean BofA in its capacity as collateral agent
     under the Intercreditor Agreement, together with any successor thereto in
     such capacity.

          "COLLATERAL DOCUMENTS" shall mean the Security Agreement, the
     Trademark Security Agreement, the Pledge Agreement, each Mortgage and any
     other document or instrument pursuant to which the Company or any Guarantor
     grants to the Collateral Agent, for the benefit of the Benefited Parties, a
     security interest in any of its property to secure the payment of any of
     the Benefited Obligations.

          "DEBT" shall mean Short Term Debt and Funded Debt.

          "EFFECTIVE DATE" shall have the meaning given in the April 2000
     Modification.

          "FINANCING AGREEMENTS" shall have the meaning given in the
     Intercreditor Agreement.

          "FIXED CHARGE COVERAGE RATIO" shall mean, as of the last day of any
     fiscal quarter, the ratio of:

          (a) the sum, for the period of four consecutive fiscal quarters ending
          on such day, of (i) Consolidated Net Earnings plus (ii) to the extent
          deducted in determining such Consolidated Net Earnings, interest
          expense, taxes, operating lease expense, depreciation and
          amortization, plus (iii) for the period of four fiscal quarters ending
          March 31, 2000, June 30, 2000 and September 30, 2000, Special 1999
          Charges (to the extent taken in such period), plus (iv) for the period
          of four fiscal quarters ending March 31, 2000 and June 30, 2000,
          Special A/P Charges (to the extent taken in such period),

          to

          (b) the sum for such period of (i) operating lease expense and (ii)
          interest expense;

     each as determined for the Company and its Subsidiaries on a consolidated
     basis.



                                       2



<PAGE>   3


          "FOREIGN SUBSIDIARY" shall mean each Subsidiary of the Company which
     is organized under the laws of any jurisdiction other than, and which is
     conducting the majority of its business outside of, the United States or
     any state thereof.

          "GUARANTOR" shall mean, on any day, each Subsidiary that has executed
     a counterpart of the Guaranty on or prior to that day (or is required to
     execute a counterpart of the Guaranty on that day).

          "GUARANTY" shall mean the Guaranty executed by various Subsidiaries,
     substantially in the form as delivered pursuant to Section 4(b)(i) of the
     April 2000 Modification.

          "INACTIVE SUBSIDIARY" means any Subsidiary which does not actively
     conduct business and which has less than $100,000 of assets.

          "INTERCREDITOR AGREEMENT" shall mean the Intercreditor Agreement dated
     as of April 14, 2000 among BofA, as agent under the BofA Credit Agreement,
     the Collateral Agent, the Purchasers and various other parties.

          "INVESTMENTS" shall mean any loan or advance to, or ownership,
     purchase or acquisition of any security (including stock) or obligations
     of, or any other interest in, or any capital contribution made to, any
     Person.

          "MEMBER" shall mean any Person which is a member of the Company.

          "MORTGAGE" shall mean a mortgage, deed of trust, leasehold mortgage or
     similar instrument granting the Collateral Agent a Lien on real property
     owned or leased by the Company or any Subsidiary.

          "PLEDGE AGREEMENT" shall mean the Pledge Agreement among the Company,
     various Subsidiaries of the Company and the Collateral Agent, substantially
     in the form as delivered pursuant to Section 4(b)(iv) of the April 2000
     Modification.

          "RATIO COMPLIANCE DATE" shall mean the first date to occur after the
     Effective Date on which financial statements of the Company have been
     delivered pursuant to Section 5A showing that for each of the four most
     recent fiscal quarters of the Company, as reported in such financial
     statements, the Total Senior Debt to EBITDA Ratio has been below 3.0 to 1.0
     as of the last day of each of such fiscal quarters.

          "RESTRICTED INVESTMENTS" shall mean any Investment prohibited by
     paragraph 6I.

          "SECURITY AGREEMENT" means the Security Agreement among the Company,
     various Subsidiaries and the Collateral Agent, substantially in the form as
     delivered pursuant to Section 4(b)(iii) of the April 2000 Modification.


                                       3



<PAGE>   4


          "SHORT TERM DEBT" shall mean, as of any date of determination with
     respect to any Person, (i) all Indebtedness of such Person for borrowed
     money other than Funded Debt of such Person and (ii) Guarantees by such
     Person of Short Term Debt of Persons other than Members.

          "SPECIAL A/P CHARGES" means, at any time, the first $15,000,000 of
     accounts payable charges taken by the Company during the fiscal quarters
     ending March 31, 2000 and June 30, 2000.

          "SPECIAL 1999 CHARGES" means up to $100,000,000 of accounting
     adjustments taken by the Company during the 1999 fiscal year.

          "SUBSIDIARY" shall mean any corporation all of the stock of every
     class of which, except directors' qualifying shares, shall, at the time as
     of which any determination is being made, be owned by the Company either
     directly or through Subsidiaries. Notwithstanding the foregoing, for
     purposes of calculating the financial covenants, each of Cotter Canada
     Hardware and Variety Company, Inc. and TruServ Canada Cooperative Inc. will
     be deemed a Subsidiary of the Company if, in accordance with generally
     accepted accounting principles, it is consolidated in the financial
     statements of the Company required to be delivered pursuant to clauses (i)
     and (ii) of paragraph 5A hereof.

          "SUPPLEMENTAL COUPON ELIMINATION DATE" shall mean the first January
     1st or July 1st to occur after the Ratio Compliance Date.

          "SUPPLEMENTAL INTEREST RATE" shall mean (a) to (but excluding) the
     Supplemental Coupon Elimination Date, 3.25% per annum, and (b) on and after
     the Supplemental Coupon Elimination Date, 2.40% per annum.

          "TOTAL SENIOR DEBT" means the sum of (a) all Debt of the Company and
     its Subsidiaries other than Subordinated Debt and (b) the principal or face
     amount of all outstanding "LC Obligations" under and as defined in the
     Intercreditor Agreement.

          "TOTAL SENIOR DEBT TO EBITDA RATIO" shall mean, as of the last day of
     any fiscal quarter, the ratio of (a) the remainder of (i) the daily average
     of the amount of Total Senior Debt outstanding during the last fiscal month
     of such fiscal quarter minus (ii) the daily average of cash and marketable
     securities during the last fiscal month of such fiscal quarter to (b) the
     sum of (i) EBITDA for the period of four consecutive fiscal quarters then
     ending, plus (ii) for the period of four fiscal quarters ending March 31,
     2000, June 30, 2000 and September 30, 2000, Special 1999 Charges (to the
     extent taken in such period), plus (iii) for the period of four fiscal
     quarters ending March 31, 2000 and June 30, 2000, Special A/P Charges (to
     the extent taken in such period).




                                       4


<PAGE>   5


          "TRADEMARK SECURITY AGREEMENT" shall mean the Trademark Security
     Agreement between the Company and the Collateral Agent, substantially in
     the form as delivered pursuant to Section 4(b)(vi) of the April 2000
     Modification.

     1.2 The paragraph at the end of paragraph 1 of the Note Agreement is
amended in its entirety to read as follows:

          The Company shall pay to each holder of Notes supplemental interest on
     the unpaid balance of the aggregate principal amount of the Notes held by
     it at the rate equal to the Supplemental Interest Rate. Such supplemental
     interest shall be computed on the basis of a 360 day year of twelve 30 day
     months and shall be payable on the interest payment due dates for the
     applicable Notes to which such supplemental interest relates, commencing
     with the first such interest payment due date on or after the Effective
     Date. To the extent permitted by law, any overdue payment of principal on
     any Note, interest on any Note and supplemental interest shall bear
     interest (payable on demand) at a rate per annum from time to time equal to
     the greater of (i) the sum of (x) 2%, plus (y) the Supplemental Interest
     Rate as from time to time in effect, plus (z) the interest rate per annum
     which such Note bears other than during the period in which an Event of
     Default is in existence or (ii) 2% over the rate of interest publicly
     announced by Morgan Guaranty Trust Company of New York from time to time as
     its "base" or "prime" rate. For the avoidance of doubt, all references in
     this Agreement to interest shall be deemed to include the supplemental
     interest payable pursuant to this paragraph (including, without limitation,
     the references to interest in paragraphs 4, 7A(ii), and 10A). The Company
     further agrees that, during any period that an Event of Default shall be in
     effect, to the extent permitted by law the entire outstanding principal
     amount of each Note shall bear interest at a rate per annum which is equal
     to the sum of (x) 2%, plus (y) the Supplemental Interest Rate as from time
     to time in effect, plus (z) the interest rate per annum which such Note
     would otherwise bear.

The Purchasers acknowledge that the forgoing provisions added to the Note
Agreement by this Section 1.1 replace and are in lieu of the requirement to pay
supplemental interest at the rate of .50% per annum previously added to the Note
Agreement by amendment.

     1.3 Paragraph 5A of the Note Agreement is amended by (a) deleting the word
"and" immediately after clause 5A(vi), (b) renumbering clause (vii) as clause
(ix), and (c) inserting the following new clauses (vii) and (viii):

          (vii) as soon as practicable and in any event within 45 days after the
     end of each month in each fiscal year, consolidated statements of
     operations, capital stock and retained earnings and cash flows of the
     Company and its Subsidiaries for such month, and a consolidated balance
     sheet of the Company and its Subsidiaries as of the end of such month, all
     in reasonable detail and satisfactory in form to the Required Holder(s) and
     certified by an authorized financial officer of the Company, subject to
     change resulting from year-end adjustments;



                                       5


<PAGE>   6


          (viii) simultaneously with sending the same to the agent or any lender
     under the BofA Credit Agreement, a copy of any notice, report or other
     written information delivered to the agent or any lender under the BofA
     Credit Agreement; and

     1.4 Paragraph 5 of the Note Agreement is amended by adding the following
new paragraphs 5G, 5H, 5I and 5J thereto:

          5G.    COLLATERAL/ACCOUNTING SYSTEMS EXAMINATION. The Company
     covenants that it will (a) cooperate with the holders of the Notes and
     their respective representatives in commencing a collateral and accounting
     systems examination within 60 days following the Effective Date and
     completing such examination as promptly as practicable thereafter and (b)
     pay all reasonable costs and expenses in connection with such examination.

          5H.    REAL ESTATE DOCUMENTS. (a)(i)The Company shall, and shall
     cause each applicable Guarantor to, promptly (and, in any event, no later
     than April 26, 2000) execute and deliver a Mortgage providing for a fully
     perfected Lien, in favor of the Collateral Agent, in all right, title and
     interest of the Company or such Guarantor in each parcel of real property
     listed on Part 1 of Schedule 6.16 to the BA Credit Agreement (as in effect
     on the Effective Date) (each a "PRIMARY PROPERTY").

          (ii)   The Company shall, and shall cause each applicable Guarantor
     to, promptly (and in any event, no later than May 10, 2000) execute and
     deliver a Mortgage providing for a fully perfected Lien, in favor of the
     Collateral Agent, in all right, title and interest of the Company or such
     Guarantor in each parcel of real property listed on Part 2 of Schedule 6.16
     to the BA Credit Agreement, as in effect on the Effective Date (each a
     "SECONDARY PROPERTY"; the Primary Properties and the Secondary Properties
     are collectively referred to as the "PROPERTIES").

          (b)    The Company shall, and shall cause each Guarantor to, promptly
     (and, in any event, no later than May 15, 2000 for each Primary Property
     and May 31, 2000 for each Secondary Property) provide the following
     documents in connection with each Mortgage referred to above:

                 (i)  an ALTA Loan Title Insurance Policy, issued by an insurer
          acceptable to the Required Holder(s), insuring the Collateral Agent's
          Lien on the Property subject to such Mortgage and containing such
          endorsements as the Collateral Agent may reasonably require (it being
          understood that the amount of coverage, exceptions to coverage and
          status of title set forth in such policy shall be acceptable to the
          Required Holder(s));

                 (ii) copies of all documents of record concerning such
          Property as shown on the commitment for the ALTA Loan Title Insurance
          Policy referred to above;


                                       6


<PAGE>   7


               (iii) original or certified copies of all insurance policies
          required to be maintained with respect to such Property by this
          Agreement or the applicable Mortgage; and

               (iv)  a flood insurance policy covering such Property,
          reasonably satisfactory to the Required Holder(s), if required by the
          Flood Disaster Protection Act of 1973.

          Additionally, in the case of any real property leased by the Company
     or any Guarantor, the Company shall use its best efforts to, or shall cause
     such Guarantor to use its best efforts to, provide a consent, in form and
     substance satisfactory to the Required Holder(s), from the owner and each
     mortgagee of such property (a) consenting to the Mortgage in favor of the
     Collateral Agent with respect to such property and (b) waiving any
     landlord's Lien in respect of personal property kept at the premises
     subject to such lease.

          5I.  FURTHER ASSURANCES. The Company shall (a) cause all Subsidiaries
     to guarantee the obligations of the Company hereunder pursuant to the
     Guaranty (and in furtherance of the foregoing, immediately upon the
     creation or acquisition of any Subsidiary, cause such Subsidiary to execute
     and deliver a counterpart of the Guaranty, together with such other
     documents, including resolutions and opinions of counsel, as the holder of
     a Note may reasonably request), provided neither TruServ Specialty Company,
     LLC nor any Inactive Subsidiary or Foreign Subsidiary (other than Cotter
     Canada Hardware and Variety Company, Inc.) shall have an obligation to
     execute a counterpart of the Guaranty; and (b) take, and cause each of
     Guarantors to take, such actions as are necessary or as the Required
     Holder(s) may reasonably request from time to time (including the execution
     and delivery of security agreements, pledge agreements, financing
     statements, mortgages, deeds of trust and other documents, the filing or
     recording of any of the foregoing, the delivery of stock certificates and
     other collateral with respect to which perfection is obtained solely by
     possession, the notation of the Collateral Agent's Liens on certificates of
     title for vehicles and the delivery of opinions of counsel) to ensure that
     the obligations of the Company and each Guarantor hereunder and under the
     Guaranty, as applicable, are secured by perfected security interests in
     substantially all of the personal property of each such entity, and
     provided further that neither the Company nor any Guarantor shall be
     required to pledge more than 65% of the stock of any Foreign Subsidiary
     (other than Cotter Canada Hardware and Variety Company Inc.).

          5J.  WAIVER OF NEGATIVE PLEDGE. The Company will, not later than June
     30, 2000, cause The Industrial Development Authority of the State of New
     Hampshire (the "IDA") to waive the negative pledge set forth in Section 8.1
     of the Loan Agreement dated as of October 1, 1982 between the IDA and the
     Company (then known as Cotter&Company) to permit a Lien in favor of the
     Collateral Agent on the Project (as defined in the Loan Agreement referred
     to above).


                                       7


<PAGE>   8


     1.5 Paragraph 6B(1) of the Note Agreement is amended by renumbering clause
(x) thereof as clause (xi) and adding new clause (x) thereto, to read as
follows:

          (x) Liens in favor of the Collateral Agent, provided that the
     Intercreditor Agreement shall be in full force and effect;

     1.6  Paragraph 6B(2) of the Note Agreement is amended in its entirety to
read as follows:

          6B(2). DEBT. The Company will not and will not permit any Subsidiary
     to create, incur, assume or suffer to exist any Debt, except:

                 (a) Senior Funded Debt,

                 (b) Subordinated Debt,

                 (c) Debt under the Guaranty, and

                 (d) Short Term Debt of the Company;

     provided that the ratio of (x) the sum of (i) the aggregate amount (without
     duplication) of all Senior Funded Debt plus (ii) an amount equal to (A) the
     remainder of the lowest daily average amount of Short Term Debt outstanding
     for any period of 30 consecutive days during the 12-month period ending on
     the most recently completed month minus (B) the daily average of cash and
     marketable securities for such 30-day period to (y) the sum of (i)
     Consolidated Capitalization plus (ii) Special 1999 Charges plus (iii)
     Special A/P Charges plus (iv) the amount determined pursuant to clause
     (x)(ii) above shall not at any time exceed the ratio set forth below during
     any period set forth below:

                                                   Specified
                 Period Ending                     Percentage
                 -------------                     ----------

                 Through 12/31/01                  60%
                 Thereafter                        55%

          For purposes of this paragraph 6B(2), Debt represented by the loans
     under the BofA Credit Agreement or arising under the BAs shall be
     considered Short Term Debt.

          Without limiting the foregoing provisions of this paragraph, the
     Company will not permit the aggregate principal amount of all Debt of the
     Company and its Subsidiaries (other than (i) Debt under the BofA Credit
     Agreement and under the other Loan Documents (as defined in the BofA credit
     Agreement), (ii) Debt referred to on Schedule 6B(2) which was outstanding
     on March 31, 2000 and (iii) Subordinated Debt owed to Members) to exceed
     $35,000,000 at any time prior to the Supplemental Coupon Elimination Date.



                                       8



<PAGE>   9


     1.7  Paragraph 6B(4)(i) of the Note Agreement is amended by deleting
clause (z) therefrom.

     1.8  Paragraph 6C of the Note Agreement is amended in its entirety to read
as follows:

          6C. RATIO OF ASSET BASE TO DEBT. The Company will not permit the ratio
     of (a) the Asset Base as of the last day of any fiscal month to (b) the
     remainder of (i) the daily average of the amount of Total Senior Debt
     outstanding during the fiscal month ending on such date minus (ii) the
     daily average of cash and marketable securities during the fiscal month
     ending on such date to be equal to or less than the applicable ratio set
     forth below:

              Fiscal Month(s) Ending             Ratio
              ----------------------             -----

              04/3/99 through 05/29/99           1.10 to 1
              07/3/99 through 10/2/99            1.15 to I
              10/30/99 through 12/31/99          1.20 to 1
              01/29/00                           1.10 to 1
              2/26/00 through 12/31/00           1.20 to 1
              01/27/01                           1.10 to 1
              2/24/01 through 12/31/01           1.20 to 1
              01/26/02                           1.10 to 1
              2/23/02 and thereafter             1.20 to 1

     1.9  Paragraph 6H of the Note Agreement is amended in its entirety to read
as follows:

          6H. FIXED CHARGE COVERAGE RATIO. The Company shall not permit the
     Fixed Charge Coverage Ratio as of the end of any fiscal quarter to be less
     than the applicable ratio set forth below:

              Fiscal Quarter(s) Ending           Ratio
              ------------------------           -----

              3/31/00 through 6/30/00            1.20 to 1.00
              9/30/00                            1.40 to 1.00
              12/31/00 through 12/31/01          1.75 to 1.00
              3/31/02 and thereafter             1.85 to 1.00.

     1.10 Paragraph 6 of the Note Agreement is amended to add the following new
paragraphs 6I, 6J, 6K, 6L and 6M:

          6I. RESTRICTED INVESTMENTS. The Company will not and will not permit
     any Subsidiary to make any Investment except the Company and any Subsidiary
     may:

          (i) make or permit to remain outstanding loans or advances to any
     Subsidiary other than an Inactive Subsidiary,


                                       9


<PAGE>   10


          (ii)   after the Supplemental Coupon Elimination Date, own, purchase
     or acquire stock, obligations or securities of a Subsidiary or of a
     corporation which immediately after such purchase or acquisition will be a
     Subsidiary,

          (iii)  acquire and own stock, obligations or securities received in
     settlement of debts (created in the ordinary course of business) owing to
     the Company or any Subsidiary,

          (iv)   own, purchase or acquire prime commercial paper, banker's
     acceptances and certificates of deposit in United States and Canadian
     commercial banks (having combined capital and surplus of not less than U.S.
     $100,000,000) and repurchase agreements with respect to the foregoing, in
     each case due within one year from the date of purchase and payable in the
     United States in United States dollars, obligations of the government of
     the United States or any agency thereof, and obligations guaranteed by the
     government of the United States,

          (v)    make or permit to remain outstanding travel and other similar
     advances to officers and employees in the ordinary course of business,

          (vi)   permit to remain outstanding Investments existing on the
     Effective Date and described on Schedule 6I,

          (vii)  maintain deposit accounts with financial institutions in the
     ordinary course of business; provided that the amount maintained in deposit
     accounts with financial institutions other than the lenders under the BofA
     Credit Agreement shall not exceed (x) in the case of any one such account,
     $200,000 for more than three consecutive Business Days; and (y) in the case
     of all such accounts in the aggregate, $600,000 for more than two
     consecutive Business Days, and

          (viii) to the extent applicable, make Investments permitted under
     paragraph 6J below.

Notwithstanding the foregoing, the Company will not permit the aggregate amount
of Investments in TruServ Specialty Company, LLC to exceed $1,500,000 at any
time.

     6J.  RESTRICTED PAYMENTS. The Company will not and will not permit any
Subsidiary to pay or declare cash dividends, cash patronage dividends or
dividends on any class of its stock (other than dividends in kind) or redeem,
purchase or otherwise acquire, or make any redemptions, purchase, or other
acquisition of any of its stock or apply miscellaneous deductions in lieu of
patronage dividends, or make or permit any Subsidiary to make any Restricted
Investment (each a "Restricted Payment") except, if Consolidated Net Earnings
for any fiscal year are positive, to the extent that the aggregate amount of all
such Restricted Payments made in such fiscal year does not exceed 40% of
Consolidated Net Earnings for such fiscal year. Notwithstanding the foregoing,
the Company will not and will not permit any Subsidiary to make or pay any
Restricted payment (a) prior to



                                       10



<PAGE>   11




January 1, 2001, or (b) if at the time such Restricted Payment is made or paid,
or after giving effect thereto, a Default or an Event of Default would exist.

          6K. AMENDMENTS TO FINANCING AGREEMENTS OR SUBORDINATED DEBT; NO
     OPTIONAL PREPAYMENTS. The Company covenants that, without the consent of
     the Required Holder(s), it will not amend, modify, supplement or restate
     any Financing Agreement. The Company will not, and will not permit any
     Subsidiary to, (a) amend, alter or otherwise change any provision of any of
     the notes evidencing any Subordinated Debt now or hereafter issued by the
     Company or take any other action (or refrain from taking an action) which
     would have the effect of eliminating or altering in any way the effect of
     the subordination language appearing in such notes or any agreement
     relating thereto or the rights of the holders of the Notes arising as a
     result thereof or (b) make any optional or voluntary prepayment, in whole
     or in part, of any Subordinated Debt. The Company will not, and will not
     permit any Subsidiary to, make any optional or voluntary prepayment, in
     whole or in part, of any Benefited Obligations, other than (i) optional or
     voluntary prepayments, in whole or in part, of loans under the BA Credit
     Agreements that do not trigger a reduction in any commitments of the
     lenders thereunder and (ii) optional or voluntary prepayments, in whole or
     in part, of the Shelf Obligations (as defined in the Intercreditor
     Agreement) pursuant to the terms hereof.

          6L. MINIMUM EBITDA. The Company will not permit the sum of (i) EBITDA
     as of the end of any four consecutive fiscal quarters, plus (ii) for the
     period of four fiscal quarters ending March 31, 2000, June 30, 2000 and
     September 30, 2000, Special 1999 Charges (to the extent taken during such
     period), plus (iii) for the period of four fiscal quarters ending March 31,
     2000 and June 30, 2000, Special A/P Charges (to the extent taken during
     such period), to be less than $85,000,000.

          6M. INACTIVE SUBSIDIARIES. The Company will not at any time permit its
     Inactive Subsidiaries, taken as a whole, to have more than $200,000 of
     assets (based on fair market value) or to generate more than $5,000 of
     revenues in any fiscal quarter.

     1.11 Paragraph 7A of the Note Agreement is amended by adding the following
new clauses (xiv), (xv), (xvi), (xvii) and (xviii) thereto, to read as follows:

          (xiv)  an Event of Default exists under and as defined in the
     Intercreditor Agreement; or

          (xv)   the Guaranty shall cease to be in full force and effect with
     respect to any Guarantor (other than as a result of a transaction permitted
     hereunder), any Guarantor shall fail (subject to any applicable grace
     period) to comply with or to perform any applicable provision of the
     Guaranty, or any Guarantor (or any Person by, through or on behalf of such
     Guarantor) shall contest in any manner the validity, binding nature or
     enforceability of the Guaranty with respect to such Guarantor; or




                                       11



<PAGE>   12


          (xvi)   any Collateral Document shall cease to be in full force and
     effect with respect to the Company or any Guarantor (other than as a result
     of a transaction permitted hereunder), the Company or any Guarantor shall
     fail (subject to any applicable grace period) to comply with or to perform
     any applicable provision of any Collateral Document to which such entity is
     a party, or the Company or any Guarantor (or any Person by, through or on
     behalf of the Company or such Guarantor) shall contest in any manner the
     validity, binding nature or enforceability of any Collateral Document; or

          (xvii)  the lenders under the BA Credit Agreement shall at any time
     refuse to make revolving loans available to the Company thereunder when
     requested by the Company; or

          (xviii) the Company shall, on any date, not have in effect a BA Credit
     Agreement providing for a revolving loan facility to the Company in the
     amount of at least $250,000,000 for a period expiring at least 6 months
     after such date;

          SECTION 2. From and after the date this letter becomes effective in
     accordance with its terms, the 1992 Note Agreement is amended as follows:

     2.1  Paragraphs 5, 6 and clauses (i) through (xiii) of paragraph 7A of the
1992 Note Agreement are amended in their entirety to read as set forth in
paragraphs 5, 6 and clauses (i) through (xviii) of paragraph 7A, respectively,
of the Note Agreement, as amended by Section 1 hereof.

     2.2  Each of the definitions in paragraph 10B of the 1992 Note Agreement
which is used in paragraphs 1, 5, 6 or clauses (i) through (xviii) of paragraph
7A of the 1992 Note Agreement, as amended by Section 2.1 hereof, other than the
definition of the term "Notes", which shall remain unchanged, is amended to read
as set forth in paragraph 10B of the Note Agreement, as amended by Section 1
hereof.

     2.3  Paragraph 1 of the 1992 Note Agreement is amended to add at the end
thereof the following paragraph:

          The Company shall pay to each holder of Notes supplemental interest on
     the unpaid balance of the aggregate principal amount of the Notes held by
     it at the rate equal to the Supplemental Interest Rate. Such supplemental
     interest shall be computed on the basis of a 360 day year of twelve 30 day
     months and shall be payable on the interest payment due dates for the
     applicable Notes to which such supplemental interest relates, commencing
     with the first such interest payment due date on or after the Effective
     Date. To the extent permitted by law, any overdue payment of principal on
     any Note, interest on any Note and supplemental interest shall bear
     interest (payable on demand) at a rate per annum from time to time equal to
     the greater of (i) the sum of (x) 2%, plus (y) the Supplemental Interest
     Rate as from time to time in effect, plus (z) the interest rate per annum
     which the such Note bears other than during the period in which an Event of
     Default is in existence or (ii) 2% over the rate of interest publicly
     announced by Morgan



                                       12

<PAGE>   13



     Guaranty Trust Company of New York from time to time as its "base" or
     "prime" rate. For the avoidance of doubt, all references in this Agreement
     to interest shall be deemed to include the supplemental interest payable
     pursuant to this paragraph (including, without limitation, the references
     to interest in paragraphs 4, 7A(ii), and 10A). The Company further agrees
     that, during any period that an Event of Default shall be in effect, to the
     extent permitted by law the entire outstanding principal amount of each
     Note shall bear interest at a rate per annum which is equal to the sum of
     (x) 2%, plus (y) the Supplemental Interest Rate as from time to time in
     effect, plus (z) the interest rate per annum which such Note would
     otherwise bear.

The Purchasers acknowledge that the foregoing provisions added to the 1992 Note
Agreement by this Section 2.3 replace and are in lieu of the requirement to pay
supplemental interest at the rate of .50% per annum previously added to the 1992
Note Agreement by amendment.

     SECTION 3. Representations and Warranties. The Company represents and
warrants to each of the undersigned that, after giving effect hereto (a) each
representation and warranty set forth in paragraph 8 of the Note Agreement is
true and correct as of the date of the execution and delivery of this letter by
the Company with the same effect as if made on such date (except to the extent
such representations and warranties expressly refer to an earlier date, in which
case they were true and correct as of such earlier date) and (b) except for the
Specified Defaults (as defined below), no Event of Default or Default exists.

     SECTION 4. Effectiveness.. The amendments described in Section 1 above
shall become effective on the date when (the "EFFECTIVE DATE") each Purchaser
has received:

          (a)   the fees referred to in Section 5 below and all costs and
     expenses of such Purchaser (including reasonable fees and disbursements of
     special counsel to the Purchasers) in connection with this letter;

          (b)   the following documents, each (including, with limitation,
     those referred to in clause (vii) below) in a form and substance
     satisfactory to the Purchasers:

                (i)   counterparts of this letter agreement executed by the
          Company and the Purchasers;

                (ii)  the Guaranty, signed by each Guarantor;

                (iii) The Security Agreement signed by the Company and each
          Guarantor, together with evidence, satisfactory to the Purchasers,
          that the Company and each Guarantor have delivered to the Collateral
          Agent all financing statements and other documents necessary to
          perfect the Collateral Agent's Lien on all collateral granted under
          the Security Agreement;

                (iv)  the Pledge Agreement, executed by the Company and each
          Guarantor that as of the Effective Date has one or more Subsidiaries,
          together with



                                       13


<PAGE>   14


          all stock certificates, stock powers and other items required to be
          delivered in connection therewith;

                (v)    the Intercreditor Agreement, signed by the parties
          thereto and consented to by the Company and the Guarantors;

                (vi)   the Trademark Security Agreement, signed by the Company;

                (vii)  evidence that each of the "Operative Documents" as
          defined in the Synthetic Lease Guaranty, the Private Placement
          Agreement (each as defined in the Intercreditor Agreement) and the
          Amended and Restated Credit Agreement, dated as of July 1, 1997, among
          the Company, various financial institutions, and BofA, as agent, has
          been amended to conform in all material respects with the
          representations, warranties, covenants and defaults contained in this
          Agreement; and

                (viii) an opinion of counsel to the Company and the Guarantors
          in form and substance reasonably acceptable to the Purchasers;

          (c)   All corporate and other proceedings in connection with the
     transactions contemplated by this letter agreement shall be satisfactory to
     the Purchasers and their counsel, and the Purchasers shall have received
     all such counterpart originals or certified or other copies of such
     documents as they may reasonably request.

     SECTION 5. Fees. In consideration of the Purchasers entering into this
letter agreement, the Company agrees to pay, on or before the Effective Date,
ratably to Prudential and the Prudential Affiliates who are holders of notes
issued by the Company, an aggregate fee of $920,000.

     SECTION 6. Reference to and Effect on Note Agreements. Upon the
effectiveness of this letter, each reference to the Note Agreement or the 1992
Note Agreement in any other document, instrument or agreement shall mean and be
a reference to the Note Agreement or the 1992 Note Agreement, as the case may
be, as modified by this letter. Except as specifically set forth in Section 1 or
2 hereof, each of the Note Agreement and the 1992 Note Agreement shall remain in
full force and effect and is hereby ratified and confirmed in all respects.

     SECTION 7. Waiver. Effective on the Effective Date, the Purchasers hereby
waive any Default or Event of Default under paragraph 7A(v) of the Note
Agreement or the 1992 Note Agreement resulting solely from a failure to comply
with paragraph 6B(2) and 6H of the Note Agreement for the periods ended December
31, 1999 and March 31, 2000, with paragraph 6C of the Note Agreement for the
periods ended December 31, 1999, January 31, 2000, February 29, 2000 and March
31, 2000, or with paragraphs 6A(ii), 6A(iii) and 6B(2) of the 1992 Note
Agreement for the periods ended December 31, 1999 and March 31, 2000
(collectively, the "Specified Defaults"). Except as specifically set forth in
the preceding sentence, nothing contained in the letter shall be construed as a
waiver of or consent to any other violation of the


                                       14



<PAGE>   15




Note Agreement or the 1992 Note Agreement or any other Default or Event of
Default under the Note Agreement or the 1992 Note Agreement.

     SECTION 8. Governing Law. THIS LETTER SHALL BE CONSTRUED AND ENFORCED IN
ACCORDANCE WITH THE INTERNAL LAWS OF THE STATE OF ILLINOIS, WITHOUT REGARD TO
PRINCIPLES OF CONFLICT OF LAWS OF SUCH STATE WHICH WOULD OTHERWISE CAUSE THIS
LETTER TO BE CONSTRUED OR ENFORCED OTHER THAN IN ACCORDANCE WITH THE LAWS OF
THE STATE OF ILLINOIS.

            [THE REMAINDER OF THIS PAGE IS INTENTIONALLY LEFT BLANK]





                                       15


<PAGE>   16





     SECTION 9. Counterparts; Section Titles. This letter may be executed in any
number of counterparts and by different parties hereto in separate counterparts,
each of which when so executed and delivered shall be deemed to be an original
and all of which taken together shall constitute but one and the same
instrument. The section titles contained in this letter are and shall be without
substance, meaning or content of any kind whatsoever and are not a part of the
agreement between the parties hereto.

                             Very truly yours,

                             THE PRUDENTIAL INSURANCE COMPANY OF AMERICA


                             By:
                                 ----------------------------------------------
                                  Vice President


                             PRUCO LIFE INSURANCE COMPANY


                             By:
                                 ----------------------------------------------
                                  Vice President


                             U.S. PRIVATE PLACEMENT FUND

                             By:  Prudential Private Placement Investors, L.P.,
                                  Investment Advisor

                                  By: Prudential Private Placement Investors,
                                      Inc., its General Partner


                                      By:
                                         --------------------------------------
                                               Vice President

AGREED AND ACCEPTED:

TRUSERV CORPORATION


By:
    -----------------------
         Title:


By:
    -----------------------
         Title:


                                       16



<PAGE>   17


                                 Schedule 6B(2)

                                      Debt

     Shelf Agreement (as defined in the Intercreditor Agreement)

     Senior Note Agreements (as defined in the Intercreditor Agreement)

     "Operative Documents" referred to in the Synthetic Lease Guaranty (as
defined in the Intercreditor Agreement)




                                       17

<PAGE>   18


                                   Schedule 6I

                                   Investments

                                      None






                                       18

<PAGE>   1
                                                                     EXHIBIT 4-Q



                               TRUSERV CORPORATION

                                  $105,000,000


               AMENDED AND RESTATED SENIOR SECURED NOTES DUE 2008


                                   ----------



                  AMENDED AND RESTATED NOTE PURCHASE AGREEMENT


                           DATED AS OF APRIL 14, 2000


                                   ----------



<PAGE>   2

TRUSERV CORPORATION
8600 West Bryn Mawr Avenue
Chicago, Illinois  60631


                                                                  April 14, 2000

To Each of the Purchasers
Listed in the Attached Schedule 1
(each, a "PURCHASER")



Ladies and Gentlemen:

                  Re:  AMENDED AND RESTATED NOTE PURCHASE AGREEMENT (the
"AGREEMENT")

                  The undersigned, TruServ Corporation, a Delaware corporation
formerly known as Cotter & Company (herein called the "COMPANY"), hereby agrees
and acknowledges that:

                  A. The Company and you are parties to the Note Purchase
Agreement dated as of September 10, 1998 as amended by Amendment No. 1 to Note
Purchase Agreements dated as of April 1, 1999 (the "ORIGINAL NPA").

                  B. Pursuant to the Original NPA, the Company issued and sold
to you $105,000,000 aggregate principal amount of its 6.85% Senior Notes due
2008 (the "ORIGINAL NOTES").

                  C. You and the Company desire to amend the Original NPA and to
restate the Original NPA in full as hereinafter set forth.

                  D. In addition, you and the Company desire to amend the
Original Notes and to restate the Original Notes in full as hereinafter set
forth.

                  In consideration of the premises and other good and valuable
consideration, the receipt and sufficiency of which is hereby acknowledged, the
Company hereby agrees with you as set forth below. Reference is made to
paragraph 10 hereof for definitions of capitalized terms used herein and not
otherwise defined herein; references to a "paragraph," a "Schedule" or an
"Exhibit" are, unless otherwise specified, to a paragraph of this Agreement or
to a Schedule or an Exhibit attached to this Agreement.


<PAGE>   3


                  DESCRIPTION OF NOTES.

                  1A. DESCRIPTION OF NOTES. As of the Effective Date, the
Original Notes are hereby amended and restated in accordance with the terms of
this Agreement (such Original Notes, as so amended and restated, the "NOTES,"
such term to include any such notes issued in substitution therefor pursuant to
paragraph 11 of this Agreement or the Other Agreements). As a result, each of
the Notes shall (i) be dated as of the Effective Date, (ii) bear interest from
(and including) the Original Issuance Date to (but excluding) the date of
repayment in full of all amounts due thereunder, at a rate per annum equal to
(x) for each day during the period from (and including) the Original Issuance
Date to (but excluding) April 1, 1999, 6.85% (y) for each day during the period
from (and including) April 1, 1999 to (but excluding) January 1, 2000, 7.35%,
and (z) for each day during the period from (and including) January 1, 2000 to
(but excluding) the date of repayment in full of all amounts due thereunder, the
Applicable Interest Rate; (iii) bear interest on overdue principal (whether by
acceleration or otherwise and including any overdue prepayment of principal),
Make-Whole Amount (as defined in paragraph 4F), premium, if any, and
installments of interest at the Overdue Rate until paid; and (iv) be
substantially in the form attached hereto as Exhibit A. Interest on the Notes
shall be computed on the basis of a 360-day year of twelve 30 day months. In
this paragraph 1A, the following terms have the following meanings:

                  "APPLICABLE INTEREST RATE" shall mean, for each day during
each Relevant Period,

                  (a) 10.10%, if (i) the long-term unsecured debt of the Company
is not rated by Standard & Poor's Rating Services, a Division of The McGraw-Hill
Companies, Inc. ("S&P"), on the first day of such Relevant Period, or (ii) the
long-term unsecured debt of the Company is rated lower than BBB by S&P on the
first day of such Relevant Period;

                  (b) 9.25%, if the long-term unsecured debt of the Company is
rated BBB or higher by S&P on the first day of such Relevant Period;

provided, however, that the Applicable Interest Rate shall mean, for each day
during any Relevant Period in which an Event of Default shall have occurred or
be continuing, the Overdue Rate for such day.

                  "RELEVANT PERIOD" shall mean (i) each six-month period from
(and including) January 1 of each year to (but excluding) July 1 of such year
and (ii) each six-month period from (and including) July 1 of each year to (but
excluding) January 1 of the immediately succeeding year.

                  1B. ORIGINAL ISSUANCE DATE; REPLACEMENT OF NOTES; AMENDMENT
FEE.

                  (a) The Company issued and sold to each Purchaser listed in
the attached Schedule 1, and each Purchaser purchased from the Company, the
principal amount of Original Notes set forth beside such Purchaser's name on
Schedule 1 at a price of 100% of the principal amount thereof (the "PURCHASE
PRICE"), on September 10, 1998 (the "ORIGINAL ISSUANCE DATE"). The aggregate
principal amount of Original Notes issued and sold on the Original Issuance Date
by the Company was $105,000,000.


                                       2
<PAGE>   4

                  (b) On the Effective Date, each Purchaser will surrender all
Original Notes held by it to the Company and the Company will deliver in
exchange therefor, without expense to such Purchaser, Notes in the same
aggregate principal amount as the then aggregate unpaid principal amount of the
Original Notes so surrendered, in such denominations of U.S. $100,000 or any
amount in excess thereof, and registered in such names, as such Purchaser shall
have specified.

                  (c) On the Effective Date, the Company shall pay to each
Purchaser an amendment fee in an amount equal to 0.50% of the aggregate
principal amount of the Original Notes that are being exchanged by such
Purchaser pursuant to this paragraph 1B (the "AMENDMENT FEE").

                  2. OTHER AGREEMENTS; OTHER NOTES.

                  Contemporaneously with entering into this Agreement, the
Company is entering into separate Amended and Restated Note Purchase Agreements
(the "OTHER AGREEMENTS") identical with this Agreement with each of the other
purchasers listed in Schedule 1 (the "OTHER PURCHASERS"), providing for the
amendment and restatement of their Original NPAs and of their Original Notes and
for the exchange of the Original Notes held by each of such Other Purchasers for
Notes in the principal amount specified opposite such Other Purchaser's name in
Schedule 1. Your obligation hereunder and the obligations of the Other
Purchasers under the Other Agreements are several and not joint obligations and
you shall have no obligation under any Other Agreement and no liability to any
Person for the performance or non-performance by any Other Purchaser thereunder.

                  3. EFFECTIVENESS.

                  This Agreement shall become effective on the date on which the
following conditions have been fulfilled to your satisfaction (the "EFFECTIVE
DATE"):

                  3A. CERTAIN DOCUMENTS. You shall have received the following,
each dated the date of the Effective Date:

                      (i) The Notes to be issued to you pursuant to paragraph
                  1B.

                      (ii) This Agreement executed by the Company.

                      (iii) Certified copies of the resolutions of the Board of
                  Directors of the Company and each Guarantor authorizing the
                  execution and delivery of this Agreement, the Notes, the
                  Intercreditor Agreement, the Guaranty and all other Note
                  Documents to be delivered by it hereunder, and of all
                  documents evidencing other necessary corporate action and
                  governmental approvals, if any, with respect to this
                  Agreement, the Notes, the Intercreditor Agreement, the
                  Guaranty and all other Note Documents to be delivered by it
                  hereunder.

                      (iv) A certificate of the Secretary or an Assistant
                  Secretary of the Company and each Guarantor, dated the
                  Effective Date, certifying the names and true signatures of
                  the officers of the Company and each Guarantor authorized to



                                       3
<PAGE>   5

                  sign this Agreement, the Notes, the Intercreditor Agreement,
                  the Guaranty and all other Note Documents to be delivered by
                  it hereunder and certifying as to the resolutions attached to
                  such certificate and other corporate proceedings relating to
                  the authorization, execution and delivery of this Agreement,
                  the Notes, the Intercreditor Agreement, the Guaranty and all
                  other Note Documents to be delivered by it hereunder.

                      (v) A certificate of an officer of the Company, dated the
                  date of the Effective Date, certifying that the conditions
                  specified in paragraphs 3B and 3F have been fulfilled.

                      (vi) Copies of the Certificate of Incorporation and
                  By-laws (or other organizational documents) of the Company and
                  each Guarantor certified by the Secretary or an Assistant
                  Secretary of the Company and each Guarantor, as applicable.

                      (vii) A favorable opinion of Michael Best & Friedrich LLC
                  counsel to the Company and the Guarantors satisfactory to you
                  and substantially in the form of Exhibit B attached hereto,
                  and as to such other matters as you may reasonably request.
                  The Company hereby directs such counsel to deliver such
                  opinions, agrees that the issuance of any Notes will
                  constitute a reconfirmation of such directions, and
                  understands and agrees that you upon receipt of such opinions
                  will and hereby are authorized to rely on such opinions.

                      (viii) Good standing certificates for (a) the Company from
                  the Secretaries of State of Delaware and Illinois, and (b)
                  each Guarantor from the Secretary of State (or similar
                  applicable Governmental Authority) of its State of
                  incorporation, each dated of a recent date, and such other
                  evidence of the status of the Company or any Guarantor as you
                  may reasonably request.

                      (ix) Evidence of payment by the Company of all accrued and
                  unpaid fees, costs and reasonable expenses to the extent then
                  due and payable on the Effective Date, together with Attorney
                  Costs of each Purchaser to the extent invoiced prior to or on
                  the Effective Date, plus such additional amounts of Attorney
                  Costs as shall constitute each Purchaser's reasonable estimate
                  of Attorney Costs incurred or to be incurred by it through the
                  closing proceedings (provided that such estimate shall not
                  thereafter preclude final settling of accounts between the
                  Company and such Purchaser), including any such costs, fees
                  and reasonable expenses arising under or referenced in
                  paragraph 13.

                      (x) Evidence of payment by the Company of the Amendment
                  Fee referred to in paragraph 1B.

                      (xi) The Guaranty, signed by each Guarantor.

                      (xii) The Security Agreement signed by the Company and
                  each Guarantor, together with evidence, satisfactory to the
                  Collateral Agent and the holders of the Notes, that the
                  Company and each Guarantor have delivered to the



                                       4
<PAGE>   6

                  Collateral Agent all financing statements and other documents
                  necessary to perfect the Collateral Agent's Lien on all
                  collateral granted under the Security Agreement.

                      (xiii) The Pledge Agreement, executed by the Company and
                  each Guarantor that as of the Effective Date has one or more
                  Subsidiaries, together with all stock certificates, stock
                  powers and other items required to be delivered in connection
                  therewith.

                      (xiv) The Intercreditor Agreement, signed by the parties
                  thereto and consented to by the Company and the Guarantors.

                      (xv) The Trademark Security Agreement, signed by the
                  Company.

                      (xvi) Copies of each of the BA Credit Agreement, the
                  Prudential Agreement and each of the other Financing
                  Agreements (as defined in the Intercreditor Agreement)
                  certified as true and correct by the Secretary or an Assistant
                  Secretary of the Company, together with evidence reasonably
                  satisfactory to the holders of Notes that all conditions to
                  the effectiveness thereof have been satisfied.

                      (xvii) Additional documents or certificates with respect
                  to legal matters or corporate or other proceedings related to
                  the transactions contemplated hereby as may be reasonably
                  requested by you.

                  3B. REPRESENTATIONS AND WARRANTIES; PERFORMANCE; NO DEFAULT.
The representations and warranties contained in paragraph 8 shall be true when
made and on the Effective Date. The Company shall have performed and complied
with all agreements and conditions contained in this Agreement required to be
performed or complied with by it prior to or on the Effective Date and no
Default or Event of Default shall have occurred and be continuing or would
result from the execution and performance by the Company of this Agreement and
all the other Note Documents. Neither the Company nor any Subsidiary nor any
Guarantor shall have entered into any transaction since the date of the
Memorandum that would have been prohibited by paragraph 6 had such paragraph
applied since such date. Since December 31, 1999, no event or circumstance has
occurred that has resulted or could reasonably be expected to result in a
Material Adverse Effect.

                  3C. PURCHASE PERMITTED BY APPLICABLE LAWS. The execution and
delivery of this Agreement and all other Note Documents shall (i) be permitted
by the laws and regulations of each jurisdiction to which you are subject,
without recourse to provisions (such as Section 1405(a)(8) of the New York
Insurance Law) permitting limited investments by insurance companies without
restriction as to the character of the particular investment, (ii) not violate
any applicable law or regulation (including, without limitation, Section 5 of
the Securities Act or Regulation T, U or X of the Board of Governors of the
Federal Reserve System) and (iii) not subject you to any tax, penalty, liability
or other onerous condition under or pursuant to any applicable law or
regulation, and you shall have received such certificates or other evidence as
you may request to establish compliance with this condition.


                                       5
<PAGE>   7

                  3D. OTHER PURCHASERS. The Other Purchasers shall have executed
the Other Agreements referred to in paragraph 2 and shall have exchanged their
Original Notes for Notes as contemplated thereby on the Effective Date.

                  3E. PRIVATE PLACEMENT NUMBER. A Private Placement number
issued by Standard & Poor's CUSIP Service Bureau (in cooperation with the
Securities Valuation Office of the National Association of Insurance
Commissioners) shall have been obtained for the Notes.

                  3F. CHANGES IN CORPORATE STRUCTURE. The Company shall not have
changed its jurisdiction of incorporation or been a party to any merger or
consolidation and shall not have succeeded to all or any substantial part of the
liabilities of any other entity, at any time following the date of the most
recent financial statements referred to in Schedule 8E.

                  3G. PROCEEDINGS AND DOCUMENTS. All corporate and other
proceedings in connection with the transactions contemplated by this Agreement
and the other Note Documents and all documents and instruments incident to such
transactions shall be satisfactory to you and your special counsel, and you and
your special counsel shall have received all such counterpart originals or
certified or other copies of such documents as you or they may reasonably
request.

                  4. PREPAYMENTS.

                  4A. REQUIRED PREPAYMENTS. On July 1, 2002, the Company will
prepay $10,500,000 principal amount (or such lesser principal amount as shall
then be outstanding) of the Notes, and on July 1, 2003 and on each July 1
thereafter to and including July 1, 2007 the Company will prepay $15,750,000
principal amount (or such lesser principal amount as shall then be outstanding)
of the Notes, each such prepayment to be at par and without payment of the
Make-Whole Amount or any premium, provided that upon any partial prepayment of
the Notes pursuant to paragraph 4B or purchase of the Notes permitted by
paragraph 4E the principal amount of each required prepayment of the Notes
becoming due under this paragraph 4A on and after the date of such prepayment or
purchase shall be reduced in the same proportion as the aggregate unpaid
principal amount of the Notes is reduced as a result of such prepayment or
purchase.

                  4B. OPTIONAL PREPAYMENTS WITH MAKE-WHOLE AMOUNT. The Company
may, at its option, upon notice as provided below, prepay at any time all, or
from time to time any part of, the Notes, in an amount not less than 10% of the
aggregate principal amount of the Notes then outstanding in the case of a
partial prepayment, at 100% of the principal amount so prepaid, together with
interest on such principal amount so prepaid accrued to the prepayment date plus
the Make-Whole Amount determined for the prepayment date with respect to such
principal amount. The Company will give each holder of Notes written notice of
each optional prepayment under this paragraph 4B not less than 30 days and not
more than 60 days prior to the date fixed for such prepayment. Each such notice
shall specify such date, the aggregate principal amount of the Notes to be
prepaid on such date, the principal amount of each Note held by such holder to
be prepaid (determined in accordance with paragraph 4C), and the interest to be
paid on the prepayment date with respect to such principal amount being prepaid,
and shall be accompanied by a certificate of a Senior Financial Officer as to
the estimated Make-Whole Amount due in connection with such prepayment
(calculated as if the date of such notice were




                                       6
<PAGE>   8
the date of the prepayment), setting forth the details of such computation. Two
Business Days prior to such prepayment, the Company shall deliver to each holder
of Notes a certificate of a Senior Financial Officer specifying the calculation
of such Make-Whole Amount as of the specified prepayment date.

                  4C. ALLOCATION OF PARTIAL PREPAYMENTS. In the case of each
partial prepayment of the Notes, the principal amount of the Notes to be prepaid
shall be allocated among all of the Notes at the time outstanding in proportion,
as nearly as practicable, to the respective unpaid principal amounts thereof not
theretofore called for prepayment.

                  4D. MATURITY; SURRENDER, ETC. In the case of each prepayment
of Notes pursuant to this paragraph 4, the principal amount of each Note to be
prepaid shall mature and become due and payable on the date fixed for such
prepayment, together with interest on such principal amount accrued to such date
and the applicable Make-Whole Amount, if any. From and after such date, unless
the Company shall fail to pay such principal amount when so due and payable,
together with the interest and Make-Whole Amount, if any, as aforesaid, interest
on such principal amount shall cease to accrue. Any Note paid or prepaid in full
shall be surrendered to the Company and canceled and shall not be reissued, and
no Note shall be reissued in lieu of any prepaid principal amount of any Note.

                  4E. PURCHASE OF NOTES. The Company will not and will not
permit any Affiliate to purchase, redeem, prepay or otherwise acquire, directly
or indirectly, any of the outstanding Notes except upon the payment or
prepayment of the Notes in accordance with the terms of this Agreement and the
Notes. The Company will promptly cancel all Notes acquired by it or any
Affiliate pursuant to any payment, prepayment or purchase of Notes pursuant to
any provisions of this Agreement and no Notes may be issued in substitution or
exchange for any such Notes.

                  4F. MAKE-WHOLE AMOUNT. The term "MAKE-WHOLE AMOUNT" means,
with respect to any Note, an amount equal to the excess, if any, of the
Discounted Value of the Remaining Scheduled Payments with respect to the Called
Principal of such Note over the amount of such Called Principal, provided that
the Make-Whole Amount may in no event be less than zero. For the purposes of
determining the Make-Whole Amount, the following terms have the following
meanings:

                  "CALLED PRINCIPAL" means, with respect to any Note, the
principal of such Note that is to be prepaid pursuant to paragraph 4B or has
become or is declared to be immediately due and payable pursuant to paragraph
7A, as the context requires.

                  "DISCOUNTED VALUE" means, with respect to the Called Principal
of any Note, the amount obtained by discounting all Remaining Scheduled Payments
with respect to such Called Principal from their respective scheduled due dates
to the Settlement Date with respect to such Called Principal, in accordance with
accepted financial practice and at a discount factor (applied on the same
periodic basis as that on which interest on the Notes is payable) equal to the
Reinvestment Yield with respect to such Called Principal.


                                       7
<PAGE>   9

                  "REINVESTMENT YIELD" means, with respect to the Called
Principal of any Note, 0.50% over the yield to maturity implied by (i) the
yields reported, as of 11:00 A.M. (New York City time) on the second Business
Day preceding the Settlement Date with respect to such Called Principal, on page
"USD" of the Bloomberg Financial Markets Services Screen (or, if not available,
any other nationally recognized trading screen reporting on-line intraday
trading in United States government securities) for actively traded U.S.
Treasury securities having a maturity equal to the Remaining Average Life of
such Called Principal as of such Settlement Date, or (ii) if such yields are not
reported as of such time or the yields reported as of such time are not
ascertainable, the Treasury Constant Maturity Series Yields reported, for the
latest day for which such yields have been so reported as of the second Business
Day preceding the Settlement Date with respect to such Called Principal, in
Federal Reserve Statistical Release H.15 (519) (or any comparable successor
publication) for actively traded U.S. Treasury securities having a constant
maturity equal to the Remaining Average Life of such Called Principal as of such
Settlement Date. Such implied yield will be determined, if necessary, by (a)
converting U.S. Treasury bill quotations to bond-equivalent yields in accordance
with accepted financial practice and (b) interpolating linearly between (1) the
actively traded U.S. Treasury security with the duration closest to and greater
than the Remaining Average Life and (2) the actively traded U.S. Treasury
security with the duration closest to and less than the Remaining Average Life.

                  "REMAINING AVERAGE LIFE" means, with respect to any Called
Principal, the number of years (calculated to the nearest one-twelfth year)
obtained by dividing (i) such Called Principal into (ii) the sum of the products
obtained by multiplying (a) the principal component of each Remaining Scheduled
Payment with respect to such Called Principal by (b) the number of years
(calculated to the nearest one-twelfth year) that will elapse between the
Settlement Date with respect to such Called Principal and the scheduled due date
of such Remaining Scheduled Payment.

                  "REMAINING SCHEDULED PAYMENTS" means, with respect to the
Called Principal of any Note, all payments of such Called Principal and interest
thereon that would be due after the Settlement Date with respect to such Called
Principal if no payment of such Called Principal were made prior to its
scheduled due date (it being understood and agreed that the interest rate on the
Notes, for purposes of this calculation, shall be the interest rate that applies
to the Notes on the third Business Day immediately preceding such Settlement
Date), provided that if such Settlement Date is not a date on which interest
payments are due to be made under the terms of the Notes, then the amount of the
next succeeding scheduled interest payment will be reduced by the amount of
interest accrued to such Settlement Date and required to be paid on such
Settlement Date pursuant to paragraph 4B or 7A.

                  "SETTLEMENT DATE" means, with respect to the Called Principal
of any Note, the date on which such Called Principal is to be prepaid pursuant
to paragraph 4B or has become or is declared to be immediately due and payable
pursuant to paragraph 7A, as the context requires.



                                       8
<PAGE>   10

                  5. AFFIRMATIVE COVENANTS. The Company covenants that so long
as any Note is outstanding:

                  5A. FINANCIAL STATEMENTS. The Company covenants that it will
deliver to each holder of Notes that is an Institutional Investor:

                      (i) as soon as practicable and in any event within 60 days
                  after the end of each quarterly period (other than the last
                  quarterly period) in each fiscal year, consolidated statements
                  of operations and cash flows of the Company and its
                  Subsidiaries for the period from the beginning of the current
                  fiscal year to the end of such quarterly period, and a
                  consolidated balance sheet of the Company and its Subsidiaries
                  as at the end of such quarterly period, setting forth in each
                  case in comparative form figures for the corresponding period
                  in the preceding fiscal year, all in reasonable detail,
                  prepared in accordance with GAAP and satisfactory in form to
                  the Required Holders and certified by a Senior Financial
                  Officer of the Company, subject to changes resulting from
                  year-end adjustments;

                      (ii) as soon as practicable and in any event within 120
                  days after the end of each fiscal year, consolidated
                  statements of operations, capital stock and retained earnings
                  and cash flows of the Company and its Subsidiaries for such
                  year, and a consolidated balance sheet of the Company and its
                  Subsidiaries as at the end of such year, setting forth in each
                  case in comparative form corresponding consolidated figures
                  from the preceding fiscal year, all in reasonable detail and
                  satisfactory in scope to the Required Holder(s) and, as to
                  such consolidated statements, certified by Ernst & Young LLP
                  (or any independent public accountants of recognized national
                  standing) whose certificate shall be in scope and substance
                  satisfactory to the Required Holder(s) accompanied by an
                  additional certificate of such accountants stating that they
                  have reviewed this Agreement and stating further whether, in
                  making their audit, they have become aware of any condition or
                  event that then constitutes a Default or an Event of Default,
                  and, if they are aware that any such condition or event then
                  exists, specifying the nature and period of the existence
                  thereof (it being understood that such accountants shall not
                  be liable, directly or indirectly, for any failure to obtain
                  knowledge of any Default or Event of Default unless such
                  accountants should have obtained knowledge thereof in making
                  an audit in accordance with generally accepted auditing
                  standards or did not make such an audit);

                      (iii) as soon as practicable and in any event within 45
                  days after the end of each month in each fiscal year,
                  consolidated statements of operations and cash flows of the
                  Company and its Subsidiaries for such month, and a
                  consolidated balance sheet of the Company and its Subsidiaries
                  as at the end of such month, setting forth in each case in
                  comparative form figures for the corresponding period in the
                  preceding fiscal year, all in reasonable detail, prepared in
                  accordance with GAAP and satisfactory in form to the Required
                  Holders and certified by a Senior Financial Officer of the
                  Company, subject to changes resulting from year-end
                  adjustments;




                                       9
<PAGE>   11

                      (iv) promptly upon transmission thereof, copies of all
                  such financial statements, proxy statements, notices and
                  reports as it shall send to its stockholders and copies of all
                  registration statements (without exhibits) and all reports
                  which it files with the Securities and Exchange Commission (or
                  any governmental body or agency succeeding to the functions of
                  the Securities and Exchange Commission);

                      (v) promptly, and in any event within ten days after a
                  Responsible Officer becoming aware of any of the following, a
                  written notice setting forth the nature thereof and the
                  action, if any, that the Company or an ERISA Affiliate
                  proposes to take with respect thereto:

                      (a) with respect to any Plan, any reportable event, as
                  defined in section 4043(b) of ERISA and the regulations
                  thereunder, for which notice thereof has not been waived
                  pursuant to such regulations as in effect on the date hereof
                  if such reportable event could reasonably be expected to have
                  a Material Adverse Effect; or

                      (b) the taking by the PBGC of steps to institute, or the
                  threatening by the PBGC of the institution of, proceedings
                  under section 4042 of ERISA for the termination of, or the
                  appointment of a trustee to administer, any Plan, or the
                  receipt by the Company or any ERISA Affiliate of a notice from
                  a Multiemployer Plan that such action has been taken by the
                  PBGC with respect to such Multiemployer Plan; or

                      (c) any event, transaction or condition that could result
                  in the incurrence of any liability by the Company or any ERISA
                  Affiliate pursuant to Title 1 or IV of ERISA or the penalty or
                  excise tax provisions of the Code relating to employee benefit
                  plans, or in the imposition of any Lien on any of the rights,
                  properties or assets of the Company or any ERISA Affiliate
                  pursuant to Title I or IV of ERISA or such penalty or excise
                  tax provisions, if such liability or Lien, taken together with
                  any other such liabilities or Liens then existing, could
                  reasonably be expected to have a Material Adverse Effect;

                      (vi) promptly, and in any event within 30 days of receipt
                  thereof, copies of any notice to be Company or any Subsidiary
                  from any Federal or state Governmental Authority relating to
                  any order, ruling, statute or other law or regulation that
                  could reasonably be expected to have a Material Adverse
                  Effect;

                      (vii) promptly, such information or documentation as any
                  such holder of Notes may request from time to time regarding
                  the efforts of the Company and its Subsidiaries to address the
                  Year 2000 Problem;

                      (viii) promptly, and in any event within five Business
                  Days after a Responsible Officer becoming aware of any of the
                  following, a written notice to you setting forth the nature of
                  any of the following matters that has resulted or may
                  reasonably be expected to result in a Material Adverse Effect:
                  (a) any breach




                                       10
<PAGE>   12

                  or non-performance of, or any default under, a Contractual
                  Obligation of the Company or any Subsidiary; (b) any dispute,
                  litigation, investigation, proceeding or suspension between
                  the Company or any Subsidiary and any Governmental Authority;
                  or (c) the commencement of, or any material development in,
                  any litigation or proceeding affecting the Company or any
                  Subsidiary including pursuant to any applicable Environmental
                  Laws;

                      (ix) together with each delivery of financial statements
                  required by clauses (i) and (ii) above relating to each of the
                  periods covered by the projections attached hereto as Schedule
                  8E, the Company will deliver to each such holder of Notes a
                  management's discussion and analysis (x) discussing the
                  results of such period and (y) showing all the variances from
                  such projections that occurred in such period and explaining
                  in reasonable detail the reasons therefor;

                      (x) promptly following, and in any event within five
                  Business Days of, (x) any change in, or withdrawal of, the
                  rating of the Company's long-term unsecured debt by S&P or (y)
                  any material change in accounting policies or financial
                  reporting practices by the Company or any Subsidiary, notice
                  thereof;

                      (xi) simultaneously with the delivery thereof under the BA
                  Credit Agreements, copies of all information and notices
                  required to be given by the Company pursuant to Section 6.3
                  thereof (or any successor provision thereto) or of any other
                  notice, report or other written information delivered to the
                  agent or any lender under the BA Credit Agreements; and

                      (xii) with reasonable promptness, such other data and
                  information relating to the business, operations, affairs,
                  financial condition, assets or properties of the Company or
                  any of its Subsidiaries or relating to the ability of the
                  Company to perform its obligations hereunder, under the Notes
                  and under the other Note Documents as from time to time may be
                  reasonably requested by any such holder of Notes.

Together with each delivery of financial statements required by clauses (i) and
(ii) above, the Company will deliver to each such holder an Officer's
Certificate executed by a Responsible Officer demonstrating (with computations
in reasonable detail) compliance by the Company and its Subsidiaries with the
provisions of paragraph 6 and stating that there exists no Event of Default or
Default, or, if any Event of Default or Default exists, specifying the nature
and period of existence thereof and what action the Company proposes to take
with respect thereto. The Company also covenants that immediately after any
Responsible Officer obtains knowledge of an Event of Default or Default, and in
any event within five Business Days of the date that such Responsible Officer
obtains such knowledge, it will deliver to each holder of Notes an Officer's
Certificate executed by a Responsible Officer specifying the nature and period
of existence thereof and what action the Company proposes to take with respect
thereto.

                  5B. INSPECTION. The Company shall, and shall cause each
Subsidiary to, maintain proper books of record and account, in which full, true
and correct entries in conformity with GAAP consistently applied shall be made
of all financial transactions and matters involving



                                       11
<PAGE>   13

the assets and business of the Company and such Subsidiary. The Company shall
permit the representatives of each holder of Notes that is an Institutional
Investor:

                      (i) No Default. If no Default or Event of Default then
                  exists, at the expense of the Company and upon reasonable
                  prior notice to the Company, to visit the principal executive
                  office of the Company, to discuss the affairs, finances and
                  accounts of the Company and its Subsidiaries with the
                  Company's officers, and (with the consent of the Company,
                  which consent will not be unreasonably withheld) its
                  independent public accountants, and (with the consent of the
                  Company, which consent will not be unreasonably withheld) to
                  visit the other offices and properties of the Company and each
                  Subsidiary, all at such reasonable times and as often as may
                  be reasonably requested in writing; and

                      (ii) Default. If a Default or Event of Default then
                  exists, at the expense of the Company to visit and inspect any
                  of the offices or properties of the Company or any Subsidiary,
                  to examine all their respective books of account, records,
                  reports and other papers, to make copies and extracts
                  therefrom, and to discuss their respective affairs, finances
                  and accounts with their respective officers and independent
                  public accountants (and by this provision the Company
                  authorizes said accountants to discuss the affairs, finances
                  and accounts of the Company and its Subsidiaries), all at such
                  times and as often as may be requested.

                  5C. MAINTENANCE OF PROPERTIES. The Company will and will cause
each of its Subsidiaries to maintain and keep, or cause to be maintained and
kept, their respective properties in good repair, working order and condition
(other than ordinary wear and tear), so that the business carried on in
connection therewith may be properly conducted at all times and shall make all
repairs, replacements, additions and betterments as needed so that the
efficiency of such properties shall be maintained, provided that this paragraph
5C shall not prevent the Company or any Subsidiary from discontinuing the
operation and the maintenance of any of its properties if such discontinuance is
desirable in the conduct of its business and such discontinuance could not,
individually or in the aggregate, reasonably be expected to have a Material
Adverse Effect.

                  5D. MAINTENANCE OF INSURANCE. The Company covenants that it
and each Subsidiary will maintain, with financially sound and reputable
insurers, insurance in such amounts and against such liabilities and hazards as
are customarily maintained by companies in businesses similar to the businesses
of the Company and each such Subsidiary and owning properties similar to the
properties owned by the Company and each such Subsidiary; provided, however,
that such insurance is commercially available; and provided further that the
Company and its Subsidiaries may maintain a system of self insurance against
such liabilities and hazards if such system is comparable to the self-insurance
systems customarily maintained by companies in businesses similar to the
Company's business and owning properties similar to the Company's properties.
Together with each delivery of financial statements under clause (ii) of
paragraph 5A, the Company will, upon the request of any holder of Notes that is
an Institutional Investor, deliver an Officer's Certificate specifying the
details of such insurance in effect.

                  5E. COOPERATIVE STATUS. The Company covenants that it will at
all times maintain its status as a cooperative for purposes of Subchapter T of
the Code; provided,


                                       12

<PAGE>   14


however, in the event that the Code or other applicable law is modified after
the date hereof and as a result of such modification the Company is unable to
satisfy its obligations under this paragraph, then the Required Holders and the
Company shall agree, or in good faith negotiate to agree, to amend the covenants
contained in this Agreement so that the application of such covenants (following
such modification of the Code or other applicable law and the effect thereof on
the Company) will be substantially the same as prior thereto.

                  5F. COMPLIANCE WITH LAWS. The Company covenants that it shall,
and shall cause each Subsidiary to, comply with all applicable laws, rules,
regulations, decrees and orders of all federal, state, local or foreign courts
or governmental agencies, authorities, instrumentalities or regulatory bodies
(including, without limitation, Environmental Laws) the noncompliance with which
could be reasonably expected to result in a Material Adverse Effect.

                  5G. PAYMENT OF TAXES AND CLAIMS. The Company will and will
cause each of its Subsidiaries to file all tax returns required to be filed in
any jurisdiction and to pay and discharge all taxes shown to be due and payable
on such returns and all other taxes, assessments, governmental charges, or
levies imposed on them or any of their respective properties, assets, income or
franchises, to the extent such taxes and assessments have become due and payable
and before they have become delinquent and all claims (including, without
limitation, claims for labor, materials and supplies) for which sums have become
due and payable that have or might become a Lien on properties or assets of the
Company or any Subsidiary, provided that neither the Company nor any Subsidiary
need pay any such tax or assessment or claims if the amount, applicability or
validity thereof is contested by the Company or such Subsidiary on a timely
basis in good faith and in appropriate proceedings, and the Company or such
Subsidiary has established adequate reserves therefor in accordance with GAAP on
the books of the Company or such Subsidiary.

                  5H. CORPORATE EXISTENCE, ETC. The Company will at all times
preserve and keep in full force and effect its corporate existence. Subject to
paragraph 6A(3)(ii), the Company will at all times preserve and keep in full
force and effect the corporate existence of each of its Subsidiaries (unless
merged into the Company or a Subsidiary) and all rights and franchises of the
Company and its Subsidiaries unless, in the good faith judgment of the Company,
the termination of or failure to preserve and keep in full force and effect such
corporate existence, right or franchise could not, individually or in the
aggregate, have a Material Adverse Effect. Notwithstanding the provisions of
this paragraph 5H, the Company may dissolve or liquidate any Inactive
Subsidiary.

                  5I. COLLATERAL ACCOUNTING SYSTEMS EXAMINATION. The Company
covenants that it will (a) cooperate with the Collateral Agent, the holders of
the Notes and their respective representatives in commencing a collateral and
accounting systems examination within 30 days following the Effective Date and
completing such examination as promptly as practicable thereafter and (b) pay
all reasonable costs and expenses in connection with such examination.

                  5J. REAL ESTATE DOCUMENTS. (a)(i) The Company shall, and shall
cause each applicable Guarantor to, promptly (and, in any event, no later than
April 26, 2000) execute and deliver a Mortgage providing for a fully perfected
Lien, in favor of the Collateral Agent, in all



                                       13
<PAGE>   15

right, title and interest of the Company or such Guarantor in each parcel of
real property listed on Part 1 of Schedule 5J (each a "PRIMARY PROPERTY").

                      (ii) The Company shall, and shall cause each applicable
                  Guarantor to, promptly (and in any event, no later than May
                  10, 2000) execute and deliver a Mortgage providing for a fully
                  perfected Lien, in favor of the Collateral Agent, in all
                  right, title and interest of the Company or such Guarantor in
                  each parcel of real property listed on Part 2 of Schedule 5J
                  (each a "SECONDARY PROPERTY"; the Primary Properties and the
                  Secondary Properties are collectively referred to as the
                  "PROPERTIES").

                  (b) The Company shall, and shall cause each Guarantor to,
promptly (and, in any event, no later than May 15, 2000 for each Primary
Property and May 31, 2000 for each Secondary Property) provide the following
documents in connection with each Mortgage referred to above:

                      (i) an ALTA Loan Title Insurance Policy, issued by an
                  insurer acceptable to the Collateral Agent, insuring the
                  Collateral Agent's Lien on the Property subject to such
                  Mortgage and containing such endorsements as the Collateral
                  Agent and the Majority Holders may reasonably require (it
                  being understood that the amount of coverage, exceptions to
                  coverage and status of title set forth in such policy shall be
                  acceptable to the Collateral Agent and the Majority Holders);

                      (ii) copies of all documents of record concerning such
                  Property as shown on the commitment for the ALTA Loan Title
                  Insurance Policy referred to above;

                      (iii) original or certified copies of all insurance
                  policies required to be maintained with respect to such
                  Property by this Agreement or the applicable Mortgage; and

                      (iv) a flood insurance policy covering such Property,
                  reasonably satisfactory to the Collateral Agent and the
                  Majority Holders, if required by the Flood Disaster Protection
                  Act of 1973.

                  Additionally, in the case of any real property leased by the
Company or any Guarantor, the Company shall use its best efforts to, or shall
cause such Guarantor to use its best efforts to, provide a consent, in form and
substance satisfactory to the Collateral Agent, from the owner and each
mortgagee of such property (a) consenting to the Mortgage in favor of the
Collateral Agent with respect to such property and (b) waiving any landlord's
Lien in respect of personal property kept at the premises subject to such lease.

                  5K. FURTHER ASSURANCES. The Company shall (a) cause all
Subsidiaries to guarantee the obligations of the Company hereunder pursuant to
the Guaranty (and in furtherance of the foregoing, immediately upon the creation
or acquisition of any Subsidiary, cause each Subsidiary to execute and deliver a
counterpart of the Guaranty, together with such other documents, including
resolutions and opinions of counsel, as the Collateral Agent or any



                                       14
<PAGE>   16

holder of Notes may reasonably request), provided neither TruServ Specialty
Company, LLC nor any Inactive Subsidiary or Foreign Subsidiary (other than
Cotter Canada Hardware and Variety Company, Inc.), shall have an obligation to
execute a counterpart of the Guaranty; and (b) take, and cause each of
Guarantors to take (at the expense of the Company or such Guarantor, as the case
may be), such actions as are necessary or as the Collateral Agent or the
Majority Holders may reasonably request from time to time (including the
execution and delivery of security agreements, pledge agreements, financing
statements, mortgages, deeds of trust and other documents, the filing or
recording of any of the foregoing, the delivery of stock certificates and other
collateral with respect to which perfection is obtained solely by possession,
the notation of the Collateral Agent's Liens on certificates of title for
vehicles and the delivery of opinions of counsel) to ensure that the obligations
of the Company and each Guarantor hereunder, under the Guaranty and under any
other Note Document, as applicable, are and continue to be secured by valid and
perfected security interests in substantially all of the personal property of
each such entity, and provided further that neither the Company nor any
Guarantor shall be required to pledge more than 65% of the stock of any Foreign
Subsidiary (other than Cotter Canada Hardware and Variety Company, Inc.).

                  5L. WAIVER OF NEGATIVE PLEDGE. The Company will not later than
June 30, 2000 cause The Industrial Development Authority of the State of New
Hampshire (the "IDA") to waive the negative pledge set forth in Section 8.1 of
the Loan Agreement dated as of October 1, 1982 between the IDA and the Company
(then known as Cotter & Company) to permit a Lien in favor of the Collateral
Agent on the Project (as defined in the Loan Agreement referred to above).

                  6. NEGATIVE COVENANTS.

                  6A. LIEN, DEBT AND OTHER RESTRICTIONS. The Company covenants
that it will not and will not permit any Subsidiary to:

                  6A(1) LIENS. Create, assume or suffer to exist any Lien upon
any of its property or assets, whether now owned or hereafter acquired, except:

                      (i) Liens for taxes, assessments, governmental charges or
                  levies, statutory Liens of landlords and Liens of carriers,
                  warehousemen, mechanics and materialmen incurred in the
                  ordinary course of business for sums not yet due or which are
                  being actively contested in good faith by appropriate
                  proceedings and with respect to which the Company or the
                  applicable Subsidiary maintains adequate reserves;

                      (ii) Liens arising out of judgments or awards against the
                  Company or any Subsidiary which are being actively contested
                  in good faith by appropriate proceedings;

                      (iii) Liens incidental to the conduct of its business or
                  the ownership of its properties and assets (including
                  attorneys' Liens and Liens in connection with worker's
                  compensation, unemployment insurance and other like laws, but
                  excluding any Lien imposed by ERISA) and Liens to secure the
                  performance of



                                       15
<PAGE>   17

                  bids, tenders or trade contracts, or to secure statutory
                  obligations, surety or appeal bonds or other Liens of like
                  general nature, all of which were not incurred in connection
                  with the borrowing of money or the obtaining of advances or
                  credit; provided in each case, the obligation secured is not
                  overdue, or, if overdue, is being actively contested in good
                  faith by appropriate proceedings;

                      (iv) minor survey exceptions or minor encumbrances,
                  easements or reservations, or rights of others for
                  rights-of-way, utilities and other similar purposes, or zoning
                  or other restrictions as to the use of real property that are
                  necessary for the conduct of the operations of the Company and
                  its Subsidiaries or that customarily exist on properties of
                  corporations engaged in similar businesses and are similarly
                  situated and that do not in any event materially impair their
                  use in the operations of the Company and its Subsidiaries;

                      (v) Liens on property or assets of a Subsidiary to secure
                  obligations of such Subsidiary to the Company or another
                  Subsidiary;

                      (vi) Liens in existence on the date hereof described on
                  Schedule 6A(1);


                      (vii) after the date hereof, Liens (A) consisting of
                  Capitalized Lease Obligations, or (B) existing prior to the
                  time of acquisition upon any property acquired by the Company
                  or any Subsidiary through purchase, merger or consolidation or
                  otherwise, whether or not expressly assumed by the Company or
                  such Subsidiary, or (C) placed on property at the time of
                  acquisition by the Company or any Subsidiary to secure all or
                  a portion of (or to secure Debt incurred to pay all or a
                  portion of) the purchase price thereof, provided that (1) in
                  the case of (B), any such Lien shall not -------- have been
                  created, incurred or assumed in contemplation of such
                  purchase, merger, consolidation or other event in (B), (2) all
                  of such property is not or shall not thereby become encumbered
                  in any amount in excess of the lesser of 100% of the cost
                  thereof or fair market value thereof (as determined in good
                  faith by the board of directors of the Company), (3) in the
                  case of (B) and (C), any such Lien shall be confined solely to
                  the item(s) of property so acquired, (4) in the case of (C),
                  any such Lien shall have been created or incurred concurrently
                  with the acquisition of such property, and (5) any Debt
                  secured by such Lien is permitted by the provisions of
                  paragraph 6A(2). Notwithstanding the terms of this clause
                  (vii) of paragraph 6(A)(1), the Company or any Subsidiary may
                  not dispose of assets to a third party and repurchase them
                  with Debt secured in whole or in part by Liens placed on such
                  assets; however, this subparagraph is not intended to limit
                  the Company's ability to sell assets and lease such assets
                  back under operating leases;

                      (viii) Liens renewing or extending any Lien permitted by
                  clauses (vi) and (vii) of this paragraph 6(A)(1), provided
                  that (A) such Lien is not extended to other property of the
                  Company or any Subsidiary, (B) the principal amount of Debt
                  secured by such Lien does not exceed the principal amount
                  outstanding at the time of such renewal or extension, and (C)
                  no Default or Event of Default shall exist or result
                  therefrom;



                                       16
<PAGE>   18

                      (ix) other Liens securing Funded Debt (other than Funded
                  Debt that constitutes Subordinated Debt); provided, however,
                  that (a) such Funded Debt is permitted by the provisions of
                  paragraph 6A(2), (b) the aggregate amount of all Secured
                  Funded Debt outstanding together with all Funded Debt of any
                  Subsidiary (other than as permitted by clause (i) of paragraph
                  6A(2)) does not at any time exceed (A) prior to the Reset
                  Date, $25,000,000 and (B) on and after the Reset Date, an
                  amount equal to ten percent (10%) of Consolidated Total
                  Assets, and (c) no Default or Event of Default shall exist or
                  result therefrom; and

                      (x) Liens in favor of the Collateral Agent, provided that
                  the Intercreditor Agreement shall be in full force and effect.

                      6A(2) DEBT. Create, incur, assume or suffer to exist any
                  Debt, except:

                      (i) Funded Debt of any Subsidiary to the Company or any
                  other wholly-owned Subsidiary;

                      (ii) Subordinated Funded Debt;

                      (iii) Senior Funded Debt of the Company and its
                  Subsidiaries, so long as (a) the aggregate principal amount
                  (without duplication) of consolidated Senior Funded Debt does
                  not exceed at any time (i) through (and including) December
                  31, 2000, an amount equal to sixty percent (60%) of the sum of
                  Consolidated Capitalization plus Special 1999 Charges plus
                  Special A/P Charges, (ii) from (and including) January 1, 2001
                  through (and including) December 31, 2001 an amount equal to
                  sixty per cent (60%) of Consolidated Capitalization and (iii)
                  after December 31, 2001, an amount equal to fifty-five per
                  cent (55%) of Consolidated Capitalization, and (b) the
                  aggregate amount of all Funded Debt of Subsidiaries (excluding
                  that permitted by clause (i) of this paragraph 6A(2) and that
                  evidenced by the Guaranty), together with all Secured Funded
                  Debt does not exceed 10% of Consolidated Total Assets (it
                  being understood that for purposes of this clause (iii)
                  Consolidated Capitalization and Consolidated Total Assets
                  shall be measured as of the later of (x) the end of the
                  Company's most recent quarterly period and (y) any other date
                  as of which the Company has prepared and delivered to each
                  holder of the Notes that is an Institutional Investor a
                  consolidated balance sheet of the Company and its
                  Subsidiaries);

                      (iv) Current Debt of the Company provided that commencing
                  on September 1, 1998 and at all times thereafter there shall
                  have been a period of at least thirty (30) consecutive days
                  within the twelve month period immediately preceding the date
                  of determination during which the average aggregate principal
                  amount of Current Debt of the Company outstanding during such
                  30-day period did not exceed at any time during such 30-day
                  period an amount equal to the minimum amount of Funded Debt
                  which would have been permitted as additional Senior Funded
                  Debt under clause (iii) of this paragraph 6A(2) at any time
                  during such 30-day period, it being understood and agreed that
                  to the extent Current Debt



                                       17
<PAGE>   19

                  is treated as Senior Funded Debt for purposes of this
                  paragraph 6A(2)(iv), it shall also be included in Consolidated
                  Capitalization.

Without limiting the foregoing provisions of this paragraph 6A(2), the Company
shall not permit the aggregate principal amount of all Debt of the Company and
its Subsidiaries (other than (i) Debt hereunder and under the other Note
Documents, (ii) Debt under the BA Credit Agreements referred to in clause (i) of
the definition thereof (without giving effect to any amendments thereto that
would increase the amounts that may be borrowed thereunder), (iii) Debt referred
to on Schedule 6A(2) which was outstanding on March 31, 2000 and (iv)
Subordinated Debt owed to members of the Company) to exceed $35,000,000 at any
time prior to the Reset Date.

                  6A(3)(I) SALE OF ASSETS. Sell, lease, transfer or otherwise
dispose of any assets of the Company or any Subsidiary (an "ASSET SALE") (it
being understood that an Asset Sale shall include (A) the sale and/or issuance
of stock of any Subsidiary to Persons other than the Company or any wholly-owned
Subsidiary and (B) any dilution of ownership arising from a merger or
consolidation of Subsidiaries as permitted by paragraph 6A(3)(ii)), other than
in the ordinary course of business, unless the Net Cash Proceeds of all such
assets sold, leased or otherwise disposed of outside of the ordinary course of
business during the most recent 36-month rolling period when added together,
without duplication, with any assets then proposed to be sold outside of the
ordinary course of business, do not exceed $10,000,000. Excluded from the
foregoing limitation are the disposition of assets the proceeds of which are,
within 180 days of such disposition, either (i) reinvested in property or assets
for use in the existing business of the Company and its Subsidiaries, or (ii)
applied on a pro rata basis to prepay Senior Funded Debt, including, without
limitation, the Notes pursuant to paragraph 4B hereof, including the Make-Whole
Amount provided for in said paragraph 4B. Notwithstanding the foregoing, TruServ
Canada Cooperative Inc. may issue and sell shares of its stock in the ordinary
course of business consistent with its practices as of April 13, 1992.

                  6A(3)(II) MERGER. Merge or consolidate with any other Person,
except that (a) Subsidiaries may be merged into the Company or any other
Subsidiary, (b) the Company may after the Reset Date merge with another Person,
provided that the Company is the surviving corporation, and no Event of Default
or Default shall exist either immediately before or after such merger and (c)
any Subsidiary may after the Reset Date merge with another Person (other than
the Company unless permitted by clauses (a) and (b) above) so long as no Event
of Default or Default shall exist immediately before or after such merger.

                  6A(4) RESTRICTIONS ON TRANSACTIONS WITH AFFILIATES AND
STOCKHOLDERS. Directly or indirectly, purchase, acquire or lease any property
from, or sell, transfer or lease any property (other than shares of stock of
Company) to, or otherwise deal with (i) any Affiliate or Substantial
Stockholder, or (ii) any corporation in which an Affiliate, Substantial
Stockholder or the Company (either directly or through Subsidiaries) owns 5% or
more of the outstanding voting stock, except that (a) any such Affiliate or
Substantial Stockholder may be a director, officer or employee of the Company or
any Subsidiary and may be paid reasonable compensation in connection therewith,
(b) the Company and its Subsidiaries may perform or engage in any of the
foregoing in the ordinary course of business upon terms no less favorable to the
Company or such Subsidiary (as the case may be) than if no such relationship
described in



                                       18
<PAGE>   20

clauses (i) and (ii) above existed and (c) the Company may sell or purchase from
any such Person shares of the Company's stock subject to the provisions of
paragraphs 6B and 6C.

                  6B. RESTRICTED INVESTMENTS. The Company will not, and will not
permit any Subsidiary to, make or permit a Subsidiary to make any Investment
except the Company and any Subsidiary may:

                      (a) make or permit to remain outstanding loans or advances
                  to any Subsidiary other than an Inactive Subsidiary;

                      (b) after the Reset Date, own, purchase or acquire stock,
                  obligations or securities of a Subsidiary or of a corporation
                  which immediately after such purchase or acquisition will be a
                  Subsidiary;

                      (c) acquire and own stock, obligations or securities
                  received in settlement of debts (created in the ordinary
                  course of business) owing to the Company or any Subsidiary;

                      (d) own, purchase or acquire prime commercial paper,
                  banker's acceptances and certificates of deposit in United
                  States and Canadian commercial banks (having combined capital
                  and surplus of not less than U.S. $100,000,000) and repurchase
                  agreements with respect to the foregoing, in each case due
                  within one year from the date of purchase and payable in the
                  United States in United States dollars, obligations of the
                  government of the United States or any agency thereof, and
                  obligations guaranteed by the government of the United States;

                      (e) make or permit to remain outstanding travel and other
                  similar advances to officers and employees in the ordinary
                  course of business;

                      (f) permit to remain outstanding Investments existing on
                  the Effective Date and described on Schedule 6B;

                      (g) to the extent applicable, make Investments permitted
                  under paragraph 6C below; and

                      (h) maintain deposit accounts with financial institutions
                  in the ordinary course of business; provided that the amount
                  maintained in deposit accounts with financial institutions
                  other than the Lenders (as defined in the BA Credit Agreement)
                  shall not exceed (x) in the case of any one such account,
                  $200,000 for more than three consecutive Business Days; and
                  (y) in the case of all such accounts in the aggregate,
                  $600,000 for more than two consecutive Business Days.

Notwithstanding the foregoing, the Company will not permit the aggregate amount
of Investments in TruServ Specialty Company, LLC to exceed $1,500,000 at any
time.

                  6C. RESTRICTED PAYMENTS. The Company will not, and will not
permit any Subsidiary to, pay or declare cash dividends, cash patronage
dividends or dividends on any class



                                       19
<PAGE>   21

of its stock (other than dividends in kind) or redeem, purchase or otherwise
acquire, or make any redemptions, purchase, or other acquisition of any of its
stock or apply miscellaneous deductions in lieu of patronage dividends, or make
or permit any Subsidiary to make any Restricted Investment (each a "RESTRICTED
PAYMENT") except, if Consolidated Net Earnings for any fiscal year are positive,
to the extent that the aggregate amount of all such Restricted Payments made in
such fiscal year does not exceed the Applicable Percentage (as defined below) of
Consolidated Net Earnings for such fiscal year. For purposes of the foregoing,
"APPLICABLE PERCENTAGE" means 40%. Notwithstanding the foregoing, the Company
will not and will not permit any Subsidiary to make or pay any Restricted
Payment (a) prior to January 1, 2001, or (b) if at the time such Restricted
Payment is made or paid, or after giving effect thereto, a Default or an Event
of Default would exist.

                  6D. COMPLIANCE WITH ERISA. The Company will not, and will not
permit any Subsidiary to, engage in any transaction in connection with which the
Company or any Subsidiary could be subject to either a civil penalty assessed
pursuant to section 502(i) of ERISA or a tax imposed by section 4975 of the
Code, terminate or withdraw from any Plan in a manner, or take any other action
with respect to any such Plan (including, without limitation, a substantial
cessation of operations within the meaning of section 4062(e) of ERISA), which
could result in any liability of the Company or any Subsidiary under Title IV of
ERISA to any Person (including the PBGC or a trustee appointed under section
4042(b) or (c) of ERISA), fail to make full payment when due of all amounts
which, under the provisions of any Plan, the Company or any Subsidiary is
required to pay as contributions thereto, or permit to exist any accumulated
funding deficiency, whether or not waived, with respect to any Plan (other than
a Multiemployer Plan), if, in any such case, such penalty or tax or such
liability, or the failure to make such payment, or the existence of such
deficiency, as the case may be, could be reasonably expected to have a Material
Adverse Effect.

                  6E. NO CHANGE IN SUBORDINATION TERMS, NO OPTIONAL PREPAYMENTS
ETC. The Company will not, and will not permit any Subsidiary to, (a) amend,
alter or otherwise change any provision of any of the subordinated promissory
notes now or hereafter issued by the Company or take any other action (or
refrain from taking an action) which would have the effect of eliminating or
altering in any way the effect of the subordination language appearing in such
subordinated promissory notes or the rights of the holders of the Notes arising
as a result thereof or (b) make any optional or voluntary prepayment, in whole
or in part, of any Subordinated Debt. The Company will not, and will not permit
any Subsidiary to, make any optional or voluntary prepayment, in whole or in
part, of any Benefited Obligations, other than (i) optional or voluntary
prepayments, in whole or in part, of loans under the BA Credit Agreements that
do not trigger a reduction in any commitments of the lenders thereunder and (ii)
optional or voluntary prepayments, in whole or in part, of the Senior Note
Obligations (as defined in the Intercreditor Agreement) pursuant to the terms
hereof.

                  6F. NATURE OF BUSINESS. The Company will not, and will not
permit any Subsidiary to, engage in the business of underwriting risks for
insurance purposes, or in any other aspect of insurance related business other
than in the ordinary course of business in accordance with its practices as of
the Effective Date; or purchase and sell real estate (other than on an agency
basis) for purposes other than those relating directly to its principal business
except for purchases and sales of store locations in the ordinary course of
business.



                                       20
<PAGE>   22

                  6G. RATIO OF ASSET BASE TO DEBT. The Company will not permit
the ratio of (a) the Asset Base as of the last day of any fiscal month to (b)
the remainder of (i) the daily average of the amount of Total Senior Debt
outstanding during the fiscal month ending on such date minus (ii) the daily
average of cash and marketable securities during the fiscal month ending on such
date to be equal to or less than the applicable ratio set forth below:


                  Fiscal Month(s) Ending                   Ratio
                  ----------------------                   -----
                  04/3/99 through 05/29/99                 1.10 to 1
                  07/3/99 through 10/2/99                  1.15 to 1
                  10/30/99 through 12/31/99                1.20 to 1
                  01/29/00                                 1.10 to 1
                  02/26/00 through 12/31/00                1.20 to 1
                  01/27/01                                 1.10 to 1
                  02/24/01 through 12/31/01                1.20 to 1
                  01/26/02                                 1.10 to 1
                  02/23/02 and thereafter                  1.20 to 1


                  6H. FIXED CHARGE COVERAGE RATIO. The Company shall not permit
the Fixed Charge Coverage Ratio as of the end of any fiscal quarter to be less
than the applicable ratio set forth below:


                  Fiscal Quarter(s) Ending                 Ratio
                  ------------------------                 -----
                  03/31/00 through 06/30/00                1.20 to 1.00
                  09/30/00                                 1.40 to 1.00
                  12/31/00 through 12/31/01                1.75 to 1.00
                  03/31/02 and thereafter                  1.85 to 1.00


                  6I. MINIMUM EBITDA. The Company shall not permit the sum of
(i) EBITDA as of the end of any four consecutive fiscal quarters, plus (ii) for
the period of four fiscal quarters ending March 31, 2000, June 30, 2000 and
September 30, 2000, Special 1999 Charges (to the extent taken during such
period), plus (iii) for the period of four fiscal quarters ending March 31, 2000
and June 30, 2000, Special A/P Charges (to the extent taken during such period),
to be less than $85,000,000.

                  6J. INACTIVE SUBSIDIARIES. The Company will not at any time
permit its Inactive Subsidiaries, taken as a whole, to have more than $200,000
of assets (based on fair market value) or to generate more than $5,000 of
revenues in any fiscal quarter.

                  6K. AMENDMENTS TO FINANCING AGREEMENTS. The Company covenants
that, without the consent of the Majority Holders, it will not, and will not
permit any Subsidiary to, amend, modify, supplement or restate any Financing
Agreement. The Company will not deliver any certificate to the Collateral Agent
pursuant to Section 3(f) of the Intercreditor Agreement unless it shall have
furnished a copy thereof to each holder of Notes at least ten days prior to the
date that it proposes to deliver such certificate to the Collateral Agent.

                                       21
<PAGE>   23

                  7. EVENTS OF DEFAULT.

                  7A. ACCELERATION. If any of the following events shall occur
and be continuing for any reason whatsoever (and whether such occurrence shall
be voluntary or involuntary or come about or be effected by operation of law or
otherwise):

                      (i) the Company defaults in the payment of any principal
                  or Make-Whole Amount, if any, payable with respect to any Note
                  when the same shall become due, either by the terms thereof or
                  otherwise as herein provided (including, without limitation,
                  paragraph 4A); or

                      (ii) the Company defaults in the payment of any interest
                  on any Note payable with respect to any Note, or the Company
                  or any Subsidiary defaults in the payment of any other amount
                  payable hereunder or under any other Note Document, for more
                  than 3 days after the date due; or

                      (iii) the Company or any Subsidiary defaults (whether as
                  primary obligor or as guarantor or other surety) in any
                  payment of principal of or premium or make-whole amount or
                  interest on any other obligation for money borrowed (or any
                  Capitalized Lease Obligation, any obligation under a
                  conditional sale or other title retention agreement, any
                  obligation issued or assumed as full or partial payment for
                  property whether or not secured by a purchase money mortgage
                  or any obligation under notes payable or drafts accepted
                  representing extensions of credit) beyond any period of grace
                  provided with respect thereto, or the Company or any
                  Subsidiary fails to perform or observe any other agreement,
                  term or condition contained in any agreement under which any
                  such obligation is created (or if any other event thereunder
                  or under any such agreement shall occur and be continuing) and
                  the effect of such failure or other event is to cause, or to
                  permit the holder or holders of such obligation (or a trustee
                  on behalf of such holder or holders) to cause, such obligation
                  to become due (or to be repurchased by the Company or any
                  Subsidiary) prior to any stated maturity, provided that the
                  aggregate amount of all obligations (other than -------- any
                  such obligation for money borrowed which is payable solely out
                  of the property or assets of a partnership, joint venture or
                  similar entity of which the Company or any Subsidiary is an
                  equity participant or is secured by a Lien on property or
                  assets owned or held by such an entity without further
                  recourse to or liability of the Company or any Subsidiary) as
                  to which such a payment default shall occur and be continuing
                  or such a failure or other event causing or permitting
                  acceleration (or resale to the Company or any Subsidiary)
                  shall occur and be continuing exceeds $5,000,000; or

                      (iv) any representation or warranty made by the Company or
                  any Subsidiary herein or in any other Note Document or by the
                  Company or any Subsidiary or any of their respective officers
                  in any writing furnished in connection with or pursuant to
                  this Agreement or any other Note Document shall be false in
                  any material respect on the date as of which made; or



                                       22
<PAGE>   24

                      (v) the Company fails to perform or observe any agreement
                  contained in paragraph 6; or

                      (vi) the Company or any Subsidiary fails to perform or
                  observe any other agreement, term or condition contained
                  herein or in any other Note Document (subject to any
                  applicable grace period); or

                      (vii) the Company or any Subsidiary makes an assignment
                  for the benefit of creditors or is generally not paying its
                  debts as such debts become due; or

                      (viii) any decree or order for relief in respect of the
                  Company or any Subsidiary (other than an Inactive Subsidiary)
                  is entered under any bankruptcy, reorganization, compromise,
                  arrangement, insolvency, readjustment of debt, dissolution or
                  liquidation or similar law, whether now or hereafter in effect
                  (herein called the "BANKRUPTCY LAW"), of any jurisdiction; or

                      (ix) the Company or any Subsidiary (other than an Inactive
                  Subsidiary) petitions or applies to any tribunal for, or
                  consents to, the appointment of, or taking possession by, a
                  trustee, receiver, custodian, liquidator or similar official
                  of the Company or such Subsidiary, or of any substantial part
                  of the assets of the Company or such Subsidiary, or commences
                  a voluntary case under the Bankruptcy Law of the United States
                  or any proceedings (other than proceedings for the voluntary
                  liquidation and dissolution of a Subsidiary) relating to the
                  Company or such Subsidiary under the Bankruptcy Law of any
                  other jurisdiction; or

                      (x) any such petition or application is filed, or any such
                  proceedings are commenced, against the Company or any
                  Subsidiary (other than an Inactive Subsidiary) and the Company
                  or such Subsidiary by any act indicates its approval thereof,
                  consent thereto or acquiescence therein, or an order, judgment
                  or decree is entered appointing any such trustee, receiver,
                  custodian, liquidator or similar official, or approving the
                  petition in any such proceedings, and such order, judgment or
                  decree remains unstayed and in effect for more than 60 days;
                  or

                      (xi) any order, judgment or decree is entered in any
                  proceedings against the Company decreeing the dissolution of
                  the Company and such order, judgment or decree remains
                  unstayed and in effect for more than 60 days; or

                      (xii) any order, judgment or decree is entered in any
                  proceedings against the Company or any Subsidiary decreeing a
                  split-up of the Company or such Subsidiary which requires the
                  divestiture of assets representing a substantial part, or the
                  divestiture of the stock of a Subsidiary whose assets
                  represent a substantial part, of the Consolidated Total Assets
                  or which requires the divestiture of assets, or stock of a
                  Subsidiary, which shall have contributed a substantial part of
                  the Consolidated Net Earnings of the Company and its
                  Subsidiaries for any of



                                       23
<PAGE>   25

                  the three fiscal years then most recently ended, and such
                  order, judgment or decree remains unstayed and in effect for
                  more than 60 days; or

                      (xiii) a final judgment or judgments in an aggregate
                  amount in excess of $7,000,000 is or are rendered against the
                  Company and/or any Subsidiaries and, within 60 days after
                  entry thereof, such judgment or judgments are not discharged
                  or execution thereof stayed pending appeal, or within 60 days
                  after the expiration of any such stay, such judgment or
                  judgments are not discharged; or

                      (xiv) an Event of Default exists under any BA Credit
                  Agreement or under the Prudential Agreement; or an Event of
                  Default (as defined in the Intercreditor Agreement) exists; or

                      (xv) the Guaranty shall cease to be in full force and
                  effect with respect to any Guarantor (other than as a result
                  of a transaction permitted hereunder), any Guarantor shall
                  fail (subject to any applicable grace period) to comply with
                  or to perform any applicable provision of the Guaranty, or any
                  Guarantor (or any Person by, through or on behalf of such
                  Guarantor) shall contest in any manner the validity, binding
                  nature or enforceability of the Guaranty with respect to such
                  Guarantor; or

                      (xvi) any Collateral Document shall cease to be full force
                  and effect with respect to the Company or any Guarantor (other
                  than as a result of a transaction permitted hereunder), the
                  Company or any Guarantor shall fail (subject to any applicable
                  grace period) to comply with or to perform any applicable
                  provision of any Collateral Document to which such entity is a
                  party, or the Company or any Guarantor (or any Person by,
                  through or on behalf of the Company or such Guarantor) shall
                  contest in any manner the validity, binding nature or
                  enforceability of any Collateral Document, or any Collateral
                  Document shall cease to be effective to grant a Lien on the
                  collateral described therein with the priority purported to be
                  created thereby; or

                      (xvii) any Lien created by any of the Collateral Documents
                  shall at any time fail to constitute a valid and perfected
                  Lien on all of the collateral purported to be secured thereby,
                  subject to no prior or equal Lien (other than Liens expressly
                  permitted by paragraph 6A(1) hereunder), or the Company or any
                  Subsidiary shall so assert in writing; or

                      (xviii) the Lenders (as defined in the BA Agreements)
                  shall at any time refuse to make revolving loans available to
                  the Company thereunder when requested by the Company; or

                      (xix) the Company shall, on any date, not have in effect a
                  BA Agreement for a revolving loan facility to the Company in
                  the amount of at least $250,000,000 for a period expiring at
                  least 6 months after such date; or

                      (xx) the Company fails to furnish to you and each Other
                  Purchaser by 5:00 pm (New York time) on Monday, April 17, 2000
                  the audited consolidated



                                       24
<PAGE>   26

                  financial statements of the Company and its Subsidiaries as at
                  December 31, 1999 and consolidated statements of operations
                  and cash flows and a consolidated statement of capital stock
                  and retained earnings of the Company and its Subsidiaries for
                  the year ended December 31, 1999, all reported by Ernst &
                  Young without material qualification and in a manner
                  acceptable to the Required Holders,

then (a) if such event is an Event of Default specified in clause (i) or (ii) of
this paragraph 7A, any holder of any Note may at its option during the
continuance of such Event of Default, by notice in writing to the Company,
declare all of the Notes held by such holder to be, and all of the Notes held by
such holder shall thereupon be and become, immediately due and payable at par
together with interest accrued thereon and together with, to the full extent
permitted by applicable law, the Make-Whole Amount, if any, with respect to such
Notes, without presentment, demand, protest or notice of any kind, all of which
are hereby waived by the Company, (b) if such event is an Event of Default
specified in clause (vii), (viii), (ix), (x) or (xi) of this paragraph 7A with
respect to the Company, all of the Notes at the time outstanding shall
automatically become immediately due and payable together with interest accrued
thereon and together with, to the full extent permitted by applicable law, the
Make-Whole Amount, if any, with respect to each Note, without presentment,
demand, protest or notice of any kind, all of which are hereby waived by the
Company, and (c) with respect to any other event constituting an Event of
Default, the Majority Holder(s) of the Notes may at its or their option during
the continuance of such Event of Default, by notice in writing to the Company,
declare all of the Notes to be, and all of the Notes shall thereupon be and
become, immediately due and payable together with interest accrued thereon and
together with, to the full extent permitted by applicable law, the Make-Whole
Amount, if any, with respect to each Note, without presentment, demand, protest
or notice of any kind, all of which are hereby waived by the Company. The
Company acknowledges, and the parties hereto agree, that each holder of a Note
has the right to maintain its investment in the Notes free from repayment by the
Company (except as herein specifically provided for) and that the provision for
payment of a Make-Whole Amount by the Company in the event that the Notes are
prepaid or are accelerated as a result of an Event of Default, is intended to
provide compensation for the deprivation of such right under such circumstances.

                  7B. RESCISSION OF ACCELERATION. At any time after any or all
of the Notes shall have been declared immediately due and payable pursuant to
paragraph 7A(a) or (c), the Majority Holder(s) of the Notes may, by notice in
writing to the Company, rescind and annul such declaration and its consequences
if (i) the Company shall have paid all overdue interest on the Notes, the
principal of and Make-Whole Amount, if any, payable with respect to any Notes
which have become due otherwise than by reason of such declaration, and interest
on such overdue interest and overdue principal and Make-Whole Amount at the rate
specified in the Notes, (ii) the Company shall not have paid any amounts which
have become due solely by reason of such declaration, (iii) all Events of
Default and Defaults, other than non-payment of amounts which have become due
solely by reason of such declaration, shall have been cured or waived pursuant
to paragraph 15 or to the satisfaction (in their sole discretion) of the
Majority Holders, and (iv) no judgment or decree shall have been entered for the
payment of any amounts due pursuant to the Notes or this Agreement. No such
rescission or annulment shall extend to or affect any subsequent Event of
Default or Default or impair any right arising therefrom.



                                       25
<PAGE>   27

                  7C. NOTICE OF ACCELERATION OR RESCISSION. Whenever any Note
shall be declared immediately due and payable pursuant to paragraph 7A or any
such declaration shall be rescinded and annulled pursuant to paragraph 7B, the
Company shall forthwith give written notice thereof to the holder of each Note
at the time outstanding.

                  7D. OTHER REMEDIES. If any Event of Default or Default shall
occur and be continuing, the holder of any Note may proceed to protect and
enforce its rights under this Agreement and such Note by exercising such
remedies as are available to such holder in respect thereof under applicable
law, either by suit in equity or by action at law, or both, whether for specific
performance of any covenant or other agreement contained in this Agreement or in
aid of the exercise of any power granted in this Agreement. No remedy conferred
in this Agreement upon the holder of any Note is intended to be exclusive of any
other remedy, and each and every such remedy shall be cumulative and shall be in
addition to every other remedy conferred herein or now or hereafter existing at
law or in equity or by statute or otherwise.

                  7E. NO CURE OF DEFAULT BY APPLICATION OF COLLATERAL.
Notwithstanding anything in this Agreement or any other Note Documents to the
contrary, it is understood that if the Company shall fail to pay any amount
payable hereunder or thereunder when due and an Event of Default described in
paragraph 7A shall have occurred as a result thereof, such Event of Default
shall continue to exist (and shall not be deemed to be cured) notwithstanding
any repayment of such amount as a result of the application of any proceeds
realized from the sale or disposition of any collateral described in any of the
Collateral Documents.

                  8. REPRESENTATIONS, COVENANTS AND WARRANTIES. THE COMPANY
REPRESENTS, COVENANTS AND WARRANTS AS FOLLOWS:

                  8A. ORGANIZATION; QUALIFICATIONS; CORPORATE POWER. The Company
is a corporation duly organized and existing in good standing under the laws of
the State of Delaware, each Subsidiary is duly organized and existing in good
standing under the laws of the jurisdiction in which it is formed and the
Company and each of its Subsidiaries is duly qualified as a foreign corporation
or entity and is in good standing in each jurisdiction in which such
qualification is required by law, other than those jurisdictions in which the
failure to be so qualified could not, individually or in the aggregate,
reasonably be expected to have a Material Adverse Effect. The Company has and
each Subsidiary has the power to own their respective properties and to carry on
their respective businesses as now being conducted. No Subsidiary has
outstanding any shares of stock of a class which has priority over any other
class as to dividends or in liquidation (except as otherwise disclosed on
Schedule 8A). Each of the Company and each Subsidiary has the power and
authority to execute and deliver this Agreement, the Other Agreements, the
Guaranty, the Collateral Documents, the Notes and all other Note Documents to
which it is a party and to perform the provisions hereof and thereof.

                  8B. AUTHORIZATION, ETC. This Agreement, the Other Agreements,
the Guaranty, the Collateral Documents, the Notes and all other Note Documents
have been duly authorized by all necessary action on the part of the Company and
each Subsidiary party thereto and this Agreement, the Other Agreements, the
Guaranty, the Collateral Documents and all other Note Documents constitute, and
upon execution and delivery thereof each Note will constitute, a legal, valid
and binding obligation of the Company and each Subsidiary party thereto
enforceable



                                       26
<PAGE>   28

against the Company and each such Subsidiary in accordance with its terms,
except as such enforceability may be limited by (i) applicable bankruptcy,
insolvency, reorganization, moratorium or other similar laws affecting the
enforcement of creditors' rights generally and (ii) general principles of equity
(regardless of whether such enforceability is considered in a proceeding in
equity or at law).

                  8C. DISCLOSURE. The Company, through its agent, William Blair
& Company, has delivered to you and each Other Purchaser a copy of a Private
Placement Memorandum, dated July 1998 (the "MEMORANDUM"), relating to the
transactions contemplated hereby. The Memorandum fairly describes, in all
material respects, the general nature of the business and principal properties
of the Company and its Subsidiaries. The Memorandum, the documents, certificates
or other writings delivered to you by or on behalf of the Company in connection
with the transactions contemplated hereby and the financial statements provided
pursuant to paragraph 8E, taken as a whole, do not contain any untrue statement
of a material fact or omit to state any material fact necessary to make the
statements therein not misleading in light of the circumstances under which they
were made. Except as disclosed in the Memorandum or as expressly described in
Schedule 8C, or in one of the documents, certificates or other writings
identified therein, or in the financial statements provided pursuant to
paragraph 8E, since December 31, 1999, there has been no change in the financial
condition, operations, business, properties or prospects of the Company or any
Subsidiary except changes that individually or in the aggregate could not
reasonably be expected to have a Material Adverse Effect. There is no fact known
to the Company that could reasonably be expected to have a Material Adverse
Effect that has not been set forth herein or in the Memorandum or in the other
documents, certificates and other writings delivered to you by or on behalf of
the Company specifically for use in connection with the transactions
contemplated hereby.

                  8D. ORGANIZATION AND OWNERSHIP OF SHARES OF SUBSIDIARIES;
AFFILIATES. (a) Schedule 8D contains complete and correct lists (i) of the
Company's Subsidiaries, showing, as to each Subsidiary, the correct name
thereof, the jurisdiction of its organization, the percentage of shares of each
class of its capital stock or similar equity interests outstanding owned by the
Company and each other Subsidiary, (ii) of the Company's Affiliates, other than
Subsidiaries, and (iii) of the Company's directors and senior officers.

                  (b) All of the outstanding shares of capital stock or similar
equity interests of each Subsidiary shown in Schedule 8D as being owned by the
Company and its Subsidiaries have been validly issued, are fully paid and
nonassessable and are owned by the Company or another Subsidiary free and clear
of any Lien (except as otherwise disclosed in Schedule 8D).

                  (c) No Subsidiary is a party to, or otherwise subject to any
legal restriction or any agreement (other than this Agreement, the agreements
listed on Schedule 8D and customary limitations imposed by corporate law
statutes) restricting the ability of such Subsidiary to pay dividends out of
profits or make any other similar distributions of profits to the Company or any
of its Subsidiaries that owns outstanding shares of capital stock or similar
equity interests of such Subsidiary.

                  (d) The Subsidiaries that are parties to the Guaranty and the
Security Agreement constitute all of the Subsidiaries of the Company, other than
the Inactive



                                       27
<PAGE>   29

Subsidiaries, TruServ Specialty Company, LLC and the Foreign Subsidiaries (other
than, in the case of the Guaranty only, Cotter Canada Hardware and Variety
Company, Inc.). The Company has pledged, pursuant to the Pledge Agreement, all
of the capital stock of each Subsidiary, other than TruServ Canada Cooperative
Inc. and TruServ Specialty Company, LLC and other than 35% of the capital stock
of each Foreign Subsidiary (other than Cotter Canada Hardware and Variety
Company, Inc.).

                  8E. FINANCIAL STATEMENTS. (a) The Company has furnished you
and each Other Purchaser of any Note with the following financial statements,
identified by a Senior Financial Officer of the Company: (i) a consolidated
balance sheet of the Company and its Subsidiaries as at fiscal year end in each
of the three fiscal years of the Company most recently completed prior to the
date as of which this representation is made or repeated to such Purchaser
(other than fiscal years completed within 90 days prior to such date for which
audited financial statements have not been released) and consolidated statements
of operations and cash flows and a consolidated statement of capital stock and
retained earnings of the Company and its Subsidiaries for each such year, all
reported on by Ernst & Young (or any independent public accounting firm of
recognized national standing) and (ii) a consolidated balance sheet of the
Company and its Subsidiaries as at the end of the quarterly period (if any) most
recently completed prior to such date and after the end of such fiscal year
(other than quarterly periods completed within 60 days prior to such date for
which financial statements have not been released) and the comparable quarterly
period in the preceding fiscal year and consolidated statements of operations
and cash flows and a consolidated statement of capital stock and retained
earnings for the periods from the beginning of the fiscal years in which such
quarterly periods are included to the end of such quarterly periods, prepared by
the Company. Such financial statements (including any related schedules and/or
notes) are true and correct in all material respects (subject, as to interim
statements, to changes resulting from audits and year-end adjustments), have
been prepared in accordance with GAAP consistently followed throughout the
periods involved and show all liabilities, direct and contingent, of the Company
and its Subsidiaries required to be shown in accordance with such principles.
The balance sheets fairly present the condition of the Company and its
Subsidiaries as at the dates thereof, and the statements of operations, capital
stock and retained earnings and cash flows fairly present the results of the
operations of the Company and its Subsidiaries and their cash flows for the
periods indicated.

                  (b) There has been no material adverse change in the business,
operations, condition (financial or otherwise), assets, properties or prospects
of the Company and its Subsidiaries taken as a whole since the end of the most
recent fiscal year for which such audited financial statements have been
furnished. The projections relating to the Company and its Subsidiaries for the
three-year period 2000 through 2002, a copy of which is attached hereto as
Schedule 8E, disclose all material assumptions used in formulating such
projections. The Company is not aware of any facts that (individually or in the
aggregate) would result in any material change in any of such projections. Such
projections have been prepared on the basis of the assumptions stated therein
(all of which were made by the Company in good faith), and reflect the
reasonable estimates of the Company of the financial condition, results of
operations and other information projected therein.




                                       28
<PAGE>   30

                  (c) Notwithstanding the provisions of paragraph 8E(a) and (b),
the representations made by the Company in paragraph 8E(a)(i) as at the
Effective Date only shall refer to the audited consolidated financial statements
of the Company and its Subsidiaries as at December 31, 1998, and the
representations made by the Company in paragraph 8E(a)(ii) as at the Effective
Date only shall refer to the unaudited consolidated financial statements of the
Company and its Subsidiaries as at September 30, 1999, copies of each of which
have been delivered to each Purchaser.

                  8F. ACTIONS PENDING. There is no action, suit, investigation
or proceeding pending or, to the knowledge of the Company, threatened against
the Company or any of its Subsidiaries, or any properties or rights of the
Company or any of its Subsidiaries, by or before any court, arbitrator or
administrative or governmental body which could be reasonably expected to have a
Material Adverse Effect.

                  8G. OUTSTANDING DEBT. Neither the Company nor any of its
Subsidiaries has outstanding any Debt except as permitted by paragraph 6A(2).
There exists no default under the provisions of any instrument evidencing Debt
of the Company or any of its Subsidiaries in an amount greater than $250,000 or
of any agreement relating thereto (it being understood that the representation
and warranty in this sentence is made after giving effect to the effectiveness
of this Agreement and the amendments referred to in paragraph 3A(xvi)). All
outstanding Funded Debt and all outstanding Current Debt of the Company and its
Subsidiaries are listed on and described in reasonable detail on Schedule 8G
(including, without limitation, maturity dates, scheduled prepayments, mandatory
prepayments, interest rates, the extent (if any) to which such Debt is secured
and, if secured, a brief description of the nature of the collateral.)

                  8H. TITLE TO PROPERTIES. The Company has and each of its
Subsidiaries has good and marketable title to its respective real properties
(other than properties which it leases) and good title to all of its other
respective properties and assets, including the properties and assets reflected
in the most recent audited balance sheet referred to in paragraph 8E (other than
properties and assets disposed of in the ordinary course of business), subject
to no Lien of any kind except Liens permitted by paragraph 6A(1). All leases
necessary in any material respect for the conduct of the respective businesses
of the Company and its Subsidiaries are valid and subsisting and are in full
force and effect. The security interests granted under the Security Agreement by
the Company and its Subsidiaries (the "SECURITY INTERESTS") are granted as
security only and shall not subject the Collateral Agent or any holder of the
Notes to, or transfer or in any way affect or modify, any obligation or
liability of the Company or any other Debtor (as defined in the Security
Agreement) with respect to any of the Collateral (as defined in the Security
Agreement) or any transaction in connection therewith. The Security Interests
constitute valid security interests under the Uniform Commercial Code as in
effect from time to time in the State of Illinois ("UCC") securing the
Liabilities (as defined in the Security Agreement). The Security Interests
constitute perfected security interests in the Collateral (as defined in the
Security Agreement) (except inventory in transit) to the extent that a security
interest therein may be perfected by filing pursuant to the UCC, prior to all
other liens, claims and rights of others therein except for Permitted Liens (as
defined in the Security Agreement).

                  8I. TAXES. The Company has and each of its Subsidiaries has
filed all federal, state and other tax returns which are required to be filed,
and each has paid all taxes as shown on



                                       29
<PAGE>   31

such returns and on all assessments received by it to the extent that such taxes
have become due, except such unfiled returns and unpaid taxes (i) as are being
contested in good faith by appropriate proceedings for which adequate reserves
have been established in accordance with GAAP or (ii) the non-filing or
non-payment of which (a) could not be reasonably expected to have a Material
Adverse Effect and (b) does not result in the creation of any Lien other than
Liens permitted by paragraph 6A(1)(i).

                  8J. CONFLICTING AGREEMENTS AND OTHER MATTERS. Neither the
Company nor any of its Subsidiaries is a party to any contract or agreement or
subject to any charter or other corporate restriction which could have a
Material Adverse Effect. Neither the execution nor delivery of this Agreement,
the Other Agreements, the Guaranty, the Collateral Documents, the Notes or any
of the other Note Documents, nor the offering, issuance and sale of the Notes,
nor fulfillment of nor compliance with the terms and provisions hereof and
thereof and of the Notes will conflict with, or result in a breach of the terms,
conditions or provisions of, or constitute a default under, or result in any
violation of, or result in the creation of any Lien (other than the Liens
created by the Collateral Documents) upon any of the properties or assets of the
Company or any of its Subsidiaries pursuant to, the charter or by-laws of the
Company or any of its Subsidiaries, any award of any arbitrator or any agreement
(including any agreement with stockholders), instrument, order, judgment,
decree, statute, law, rule or regulation to which the Company or any of its
Subsidiaries is subject. Neither the Company nor any of its Subsidiaries is a
party to, or otherwise subject to any provision contained in, any instrument
evidencing Indebtedness of the Company or such Subsidiary, any agreement
relating thereto or any other contract or agreement (including its charter)
which limits the amount of, or otherwise imposes restrictions on the incurring
of, Debt of the Company of the type to be evidenced by the Notes except as set
forth in the agreements listed in Schedule 8J attached hereto (as such Schedule
8J may have been modified from time to time by written supplements thereto
delivered by the Company and accepted in writing by the Required Holders).

                  8K. OFFERING OF NOTES. Neither the Company nor any agent
acting on its behalf (including William Blair & Company) has, directly or
indirectly, offered the Notes or any similar security of the Company for sale
to, or solicited any offers to buy the Notes or any similar security of the
Company from, or otherwise approached or negotiated with respect thereto with,
any Person other than you, the Other Purchasers and not more than 86
Institutional Investors, each of which has been offered the Notes at a private
sale for investment. Neither the Company nor any agent acting on its behalf has
taken or will take any action which would subject the issuance or sale of the
Notes to the provisions of Section 5 of the Securities Act or to the provisions
of any securities or Blue Sky law of any applicable jurisdiction.

                  8L. USE OF PROCEEDS. The Company has applied the proceeds of
the sale of the Notes as set forth in Schedule 8L. None of the proceeds of the
sale of any Notes were or will be used, directly or indirectly, for the purpose,
whether immediate, incidental or ultimate, of purchasing or carrying any "MARGIN
STOCK" as defined in Regulation U of the Board of Governors of the Federal
Reserve System (herein called "MARGIN STOCK") or for the purpose of maintaining,
reducing or retiring any Indebtedness which was originally incurred to purchase
or carry any stock that is then currently a margin stock or for any other
purpose which might constitute the purchase of such Notes a "PURPOSE CREDIT"
within the meaning of such Regulation U. Neither the Company nor any agent
acting on its behalf (including William Blair &



                                       30
<PAGE>   32

Company) has taken or will take any action which might cause this Agreement or
the Notes to violate Regulation U, Regulation T, Regulation X or any other
regulation of the Board of Governors of the Federal Reserve System or to violate
the Exchange Act, in each case as in effect now or as the same may hereafter be
in effect.

                  8M. ERISA. No contribution required to have been made to any
Plan by the Company or any Subsidiary under the provisions of the Plan or ERISA
remains unpaid and no accumulated funding deficiency (as defined in section 302
of ERISA and section 412 of the Code), whether or not waived, exists with
respect to any Plan (other than a Multiemployer Plan). No liability to the PBGC
has been or is expected by the Company or any ERISA Affiliate to be incurred
with respect to any Plan (other than a Multiemployer Plan) by the Company, any
Subsidiary or any ERISA Affiliate which has caused or could cause a Material
Adverse Effect. None of the Company, any Subsidiary or any ERISA Affiliate has
incurred or presently expects to incur any withdrawal liability under Title IV
of ERISA with respect to any Multiemployer Plan which has caused or could cause
a Material Adverse Effect. The execution and delivery of this Agreement and the
issuance and sale of the Notes will be exempt from or will not involve any
transaction which is subject to the prohibitions of section 406 of ERISA and
will not involve any transaction in connection with which a penalty could be
imposed under section 502(i) of ERISA or a tax could be imposed pursuant to
section 4975 of the Code. The representation by the Company in the next
preceding sentence is made in reliance upon and subject to the accuracy of the
representation of you in paragraph 9B as to the source of funds used by you to
purchase any Notes.

                  8N. GOVERNMENTAL CONSENT. Neither the nature of the Company or
of any Subsidiary, nor any of their respective businesses or properties, nor any
relationship between the Company or any Subsidiary and any other Person, nor any
circumstance in connection with the offering, issuance, sale or delivery of the
Notes is such as to require any authorization, consent, approval, exemption or
any action by or notice to or filing with any court or administrative or
governmental body (other than routine filings after the Effective Date for any
Notes with the Securities and Exchange Commission and/or state Blue Sky
authorities) in connection with the execution and delivery of this Agreement,
the offering, issuance, sale or delivery of the Notes or fulfillment of or
compliance with the terms and provisions hereof or of the Notes.

                  8O. ENVIRONMENTAL COMPLIANCE. The Company and its Subsidiaries
and all of their respective properties and facilities have complied at all times
and in all respects with all Environmental Laws, except, in any such case, where
failure to so comply could not reasonably be expected to result in a Material
Adverse Effect.

                  8P. SECTION 144A. The Notes are not of the same class as
securities, if any, of the Company listed on a national securities exchange
registered under Section 6 of the Exchange Act or quoted in a U.S. automated
inter-dealer quotation system.

                  8Q. STATUS UNDER CERTAIN STATUTES. Neither the Company nor any
Subsidiary is subject to regulation under the Investment Company Act of 1940, as
amended, the Public Utility Holding Company Act of 1935, as amended, the
Interstate Commerce Act, as amended, or the Federal Power Act, as amended.



                                       31
<PAGE>   33

                  8R. PRIORITY OF NOTES; BENEFITED OBLIGATIONS. The Notes
constitute "SUPERIOR INDEBTEDNESS" as such term is defined in the Company's
Promissory (subordinated) Notes, the form of which is attached hereto as Exhibit
D and the Subordinated Debt is subordinated to the Indebtedness owing from time
to time by the Company to the holders of the Notes in connection with this
Agreement. Schedule 8R lists, as of the date hereof, the principal or face
amount of each of the Benefited Obligations held by a Benefited Party and the
amount thereof constituting First Tier Benefited Obligations.

                  8S. LICENSES, PERMITS, ETC.

Except as disclosed in Schedule 8S,

                      (i) the Company and its Subsidiaries own or possess all
                  licenses, permits, franchises, authorizations, patents,
                  copyrights, service marks, trademarks and trade names, or
                  rights thereto, that individually or in the aggregate are
                  Material, without known conflict with the rights of others;

                      (ii) to the best knowledge of the Company, no product of
                  the Company infringes in any material respect any license,
                  permit, franchise, authorization, patent, copyright, service
                  mark, trademark, trade name or other right owned by any other
                  Person; and

                      (iii) to the best knowledge of the Company, there is no
                  Material violation by any Person of any right of the Company
                  or any of its Subsidiaries with respect to any patent,
                  copyright, service mark, trademark, trade name or other right
                  owned or used by the Company or any of its Subsidiaries.

                  8T. YEAR 2000 PROBLEM. The Company and its Subsidiaries (a)
have reviewed the areas within their business and operations which could be
adversely affected by, and have developed or are developing a program to address
on a timely basis, the Year 2000 Problem and (b) have made appropriate inquiries
as to the effect the Year 2000 Problem will have on their material suppliers and
customers. Based on such a review, program and inquiries, the Company reasonably
believes that the Year 2000 Problem will not have a Material Adverse Effect.

                  9. REPRESENTATIONS AND WARRANTIES OF THE PURCHASERS.

                  9A. PURCHASE FOR INVESTMENT. You represent that you have
purchased the Note for your own account or for one or more separate accounts
maintained by you or for the account of one or more pension, trust or commingled
pension trust funds or for the account of one or more investors who are
accredited investors within the meaning of Regulation D of the Securities Act
for whom you are acting as investment manager, agent or investment advisor and
not with a view to the distribution thereof, provided that the disposition of
your or their property shall at all times be within your or their control. You
understand that the Notes have not been registered under the Securities Act and
may be resold only if registered pursuant to the provisions of the Securities
Act of if an exemption from registration is available, except under
circumstances where neither such registration nor such an exemption is required
by law, and that the Company is not required to register the Notes.



                                       32
<PAGE>   34
                  9B. SOURCE OF FUNDS. You represent that at least one of the
following statements is an accurate representation as to each source of funds (a
"SOURCE") used by you to pay the purchase price of the Notes purchased by you
hereunder:

                      (i) if you are an insurance company, the Source is your
                  "INSURANCE COMPANY GENERAL ACCOUNT" as defined in Department
                  of Labor Prohibited Transaction Exemption PTE 95-60 (60 FR
                  35925), July 12, 1995 (hereinafter "PTE 95-60"), and in
                  respect thereof you represent that there is no "EMPLOYEE
                  BENEFIT PLAN" (as defined in section 3(3) of ERISA and section
                  4975(e)(1) of the Code) established or maintained by the
                  Company (and affiliates thereof as defined in section V(a)(1)
                  of the PTE 95-60) with respect to which the amount of general
                  account reserves and liabilities of all contracts held by or
                  on behalf of such plan exceed ten percent (10%) of the total
                  reserves and liabilities of such general account (exclusive of
                  separate account liabilities) plus surplus, as set forth in
                  the National Association of Insurance Commissioners' Annual
                  Statement filed with your state of domicile; or

                      (ii) the Source is either (i) an insurance company pooled
                  separate account, within the meaning of Prohibited Transaction
                  Exemption ("PTE") 90-1 (issued January 29, 1990), or (ii) a
                  bank collective investment fund, within the meaning of the PTE
                  91-38 (issued July 12, 1991) and, except as you have disclosed
                  to the Company in writing pursuant to this clause (ii), no
                  employee benefit plan or group of plans maintained by the same
                  employer or employee organization beneficially owns more than
                  10% of all assets allocated to such pooled separate account or
                  collective investment fund; or

                      (iii) the Source constitutes assets of an "INVESTMENT
                  FUND" (within the meaning of Part V of the QPAM Exemption)
                  managed by a "QUALIFIED PROFESSIONAL ASSET MANAGER" or "QPAM"
                  (within the meaning of Part V of the QPAM Exemption), no
                  employee benefit plan's assets that are included in such
                  investment fund, when combined with the assets of all other
                  employee benefit plans established or maintained by the same
                  employer or by an affiliate (within the meaning of Section
                  V(c)(1) of the QPAM Exemption) of such employer or by the same
                  employee organization and managed by such QPAM, exceed 20% of
                  the total client assets managed by such QPAM, the conditions
                  of Part I(c) and (g) of the QPAM Exemption are satisfied,
                  neither the QPAM nor a Person controlling or controlled by the
                  QPAM (applying the definition of "CONTROL" in Section V(e) of
                  the QPAM Exemption) owns a 5% or more interest in the Company
                  and (i) the identity of such QPAM and (ii) the names of all
                  employee benefit plans whose assets are included in such
                  investment fund have been disclosed to the Company in writing
                  pursuant to this clause (iii); or

                      (iv) the Source is a governmental plan; or

                      (v) the Source is one or more employee benefit plans, or a
                  separate account or trust fund comprised of one or more
                  employee benefit plans, each of which has been identified to
                  the Company in writing pursuant to this clause (v); or



                                       33
<PAGE>   35

                      (vi) the Source does not include assets of any employee
                  benefit plan, other than a plan exempt from the coverage of
                  ERISA.

As used in this paragraph 9B, the terms "EMPLOYEE BENEFIT PLAN", "GOVERNMENTAL
PLAN", "PARTY IN INTEREST" and "SEPARATE ACCOUNT" shall have the respective
meanings assigned to such terms in Section 3 of ERISA.

                  10. DEFINITIONS; ACCOUNTING MATTERS. For the purpose of this
Agreement, the terms defined in paragraph 10A (or within the text of any other
paragraph) shall have the respective meanings specified therein and all
accounting matters shall be subject to determination as provided in paragraph
10B.

                  10A. DEFINED TERMS.

                  "AFFILIATE" shall mean, at any time, and with respect to any
Person, any other Person that at such time directly or indirectly through one or
more intermediaries Controls, or is Controlled by, or is under common Control
with, such first Person. As used in this definition, "CONTROL" means the
possession, directly or indirectly, of the power to direct or cause the
direction of the management and policies of a Person, whether through the
ownership of voting securities, membership interests, by contract or otherwise.
Unless the context otherwise clearly requires, any reference to an "AFFILIATE"
is a reference to an Affiliate of the Company.

                  "APPLICABLE INTEREST RATE" shall have the meaning specified in
paragraph 1A.

                  "ASSET BASE" shall mean, as of the last day of any fiscal
month, the total of (i) 85% of the remainder of (A) the daily average for such
month of the amount of "ACCOUNTS AND NOTES RECEIVABLE, NET" as would be shown on
the Company's consolidated balance sheet minus (B) the sum of (x) all Debt
payable to members of the Company and (y) the then outstanding amount of all
Indebtedness secured by a Lien on any such Accounts and notes receivable (other
than Liens in favor of the Collateral Agent) plus (ii) 50% of the remainder of
(A) the amount, based on the lower of cost or market value, of "INVENTORIES" as
would be shown on the Company's consolidated balance sheet as of the last day of
such month minus (B) the then outstanding amount of all Indebtedness secured by
a Lien on any such Inventories (other than Liens in favor of the Collateral
Agent) plus (iii) the remainder of (x) the Specified Percentage (as defined
below) of the amount of "PROPERTIES, LESS ACCUMULATED DEPRECIATION" as would be
shown on the Company's consolidated balance sheet as of the last day of such
month minus (y) the then outstanding amount of all Indebtedness secured by a
Lien on any such properties (other than Liens in favor of the Collateral Agent);
provided that the "Accounts and notes receivable", "Inventories" and
"Properties" of Cotter Canada Hardware and Variety Company Inc. and of TruServ
Canada Cooperative Inc. shall be excluded from clauses (i), (ii) and (iii)
above; and provided further that the amount determined pursuant to clause (ii)
(the "INVENTORY AMOUNT") shall be reduced by the amount (if any) necessary so
that the Inventory Amount is not more than 45% of the total of clauses (i), (ii)
and (iii). For purposes of the foregoing, "SPECIFIED PERCENTAGE" means (a) from
January 1, 2000 through December 31, 2000, 40%, (b) from January 1, 2001 through
December 31, 2001, 30%, and (c) thereafter, 20%.

                  "ASSET SALE" shall have the meaning specified in paragraph
6A(3)(i).



                                       34
<PAGE>   36

                  "ATTORNEY COSTS" shall mean all fees and charges of any law
firm or other external counsel, and, without duplication, the allocated costs of
internal legal services and all disbursements of internal counsel.

                  "AUTHORIZED OFFICER" shall mean, in the case of the Company,
its chief executive officer, its chief financial officer, its chief operating
officer or any other officer of the Company designated as an "AUTHORIZED
OFFICER" of the Company for the purpose of this Agreement and the other Note
Documents in an Officer's Certificate executed by the Company's chief executive
officer or chief financial officer and delivered to the holders of the Notes.
Any action taken under this Agreement or any other Note Document on behalf of
the Company by any individual who on or after the date of this Agreement shall
have been an Authorized Officer of the Company shall be binding on the Company
even though such individual shall have ceased to be an Authorized Officer of the
Company.

                  "BA CREDIT AGREEMENTS" shall mean (i) the Amended and Restated
Credit Agreement dated as of April 14, 2000 among the Company, Bank of America,
N.A., as agent, and the various financial institutions party thereto, as amended
from time to time, and (ii) any refinancings, renewals or replacements of the
credit agreement referred to in clause (i) above.

                  "BANKRUPTCY LAW" shall have the meaning specified in clause
(viii) of paragraph 7A.

                  "BENEFITED OBLIGATIONS" shall have the meaning specified in
the Intercreditor Agreement.

                  "BENEFITED PARTIES" shall have the meaning specified in the
Intercreditor Agreement.

                  "BUSINESS DAY" shall mean any day other than (i) a Saturday or
a Sunday and (ii) a day on which commercial banks in New York City or in the
State of Illinois are required or authorized to be closed.

                  "CAPITALIZED LEASE OBLIGATION" shall mean any rental
obligation which, under GAAP, is or will be required to be capitalized on the
books of the Company or any Subsidiary, taken at the amount thereof accounted
for as indebtedness (net of interest expenses) in accordance with such
principles.

                  "CERCLA" means the Comprehensive Environmental Response,
Compensation and Liability Act of 1980, as amended.

                  "CODE" shall mean the Internal Revenue Code of 1986, as
amended.

                  "COLLATERAL AGENT" shall mean Bank of America, N.A., a
national banking association, in its capacity as collateral agent under the
Intercreditor Agreement and the Collateral Documents, together with any
successor thereto in such capacity.

                  "COLLATERAL DOCUMENTS" shall mean the Security Agreement, the
Trademark Security Agreement, the Pledge Agreement, each Mortgage and any other
document or



                                       35
<PAGE>   37

instrument pursuant to which the Company or any Guarantor grants to the
Collateral Agent, for the benefit of the Benefited Parties, a security interest
in any of its property to secure the payment of any of the Benefited
Obligations, as such documents are amended from time to time in accordance with
their respective terms and the terms of the Intercreditor Agreement.

                  "CONFIDENTIAL INFORMATION" shall have the meaning specified in
paragraph 18.

                  "CONSOLIDATED CAPITALIZATION" shall mean, as of the time of
any determination, the sum of (i) Consolidated Net Worth and (ii) Funded Debt of
the Company and its Subsidiaries on a consolidated basis.

                  "CONSOLIDATED NET EARNINGS" shall mean with respect to any
period:

                      (i) consolidated gross revenues of the Company and its
                  Subsidiaries, minus

                      (ii) all operating and non-operating expenses of the
                  Company and its Subsidiaries including all charges of a proper
                  character (including current and deferred taxes on income,
                  provision for taxes on unremitted foreign earnings which are
                  included in gross revenues, and current additions to reserves
                  and merger integration costs), provided that it is agreed and
                  understood that the following shall not be included in the
                  calculation of consolidated gross revenues of the Company and
                  its Subsidiaries:

                      (a) any gains (net of expenses and taxes applicable
                  thereto) in excess of losses resulting from the sale,
                  conversion or other disposition of capital assets (i.e.,
                  assets other than current assets);

                      (b) any gains resulting from the appraised write-up of
                  assets;

                      (c) any equity of the Company or any Subsidiary in the
                  unremitted earnings of any corporation which is not a
                  Subsidiary;

                      (d) any earnings of any Person acquired by the Company or
                  any Subsidiary through purchase, merger or consolidation or
                  otherwise for any year prior to the year of acquisition; or

                      (e) any deferred credit representing the excess of equity
                  in any Subsidiary at the date of acquisition over the cost of
                  the investment in the Subsidiary,

all determined in accordance with GAAP provided that, to the extent that amounts
are deducted from Consolidated Net Earnings during the Company's 1999 fiscal
year as a result of SOP 98-5, "REPORTING THE COSTS OF START-UP ACTIVITIES",
issued by the American Institute of Certified Public Accountants ("SOP 98-5"),
in excess of the amount that would have been deducted absent SOP 98-5, such
excess shall be added back to Consolidated Net Earnings.



                                       36
<PAGE>   38

                  "CONSOLIDATED NET WORTH" shall mean, as of any date of
determination, the sum of (i) the par value (or value stated on the books of the
Company) of the capital stock of all classes of the Company, plus (or minus in
the case of a surplus deficit) (ii) the amount of the consolidated surplus,
whether capital or earned, of the Company and its Subsidiaries, all determined
in accordance with GAAP.

                  "CONSOLIDATED TOTAL ASSETS" shall mean the consolidated assets
of the Company and its Subsidiaries calculated in accordance with GAAP.

                  "CONTRACTUAL OBLIGATION" shall mean, as to any Person, any
provision of any security issued by such Person or of any agreement,
undertaking, contract, indenture, mortgage, deed of trust or other instrument,
document or agreement to which such Person is a party or by which it or any of
its property is bound.

                  "CURRENT DEBT" shall mean, with respect to any Person, all
Indebtedness of such Person for borrowed money which by its terms or by the
terms of any instrument or agreement relating thereto matures on demand or
within one year from the date of the creation thereof and is not directly or
indirectly renewable or extendible at the option of the debtor to a date more
than one year from the date of the creation thereof, provided that (i)
borrowings under any revolving credit facility (including, without limitation,
the BA Credit Agreements) shall constitute Current Debt and (ii) Guarantees of
Indebtedness of Company members in an aggregate amount not to exceed $20,000,000
shall not constitute Current Debt, so long as no event has occurred the result
of which would be to cause or permit such Indebtedness to become due prior to
any stated maturity.

                  "DEBT" shall mean Current Debt and Funded Debt.

                  "EBITDA" shall mean, for any period, Consolidated Net Earnings
for such period plus, to the extent deducted in computing such Consolidated Net
Earnings, interest expense, taxes, depreciation and amortization.

                  "EFFECTIVE DATE" shall have the meaning specified in paragraph
3.

                  "ENVIRONMENTAL LAWS" shall mean all federal, state, local and
foreign laws relating to pollution or protection of the environment, including
laws relating to emissions, discharges, releases or threatened releases of
pollutants, contaminants, chemicals, or industrial, toxic or hazardous
substances or wastes into the environment (including without limitation ambient
air, surface water, ground water, or land), or otherwise relating to the
manufacture, processing, distribution, use, treatment, storage, disposal,
transport, or handling of pollutants, contaminants, chemicals, or industrial,
toxic or hazardous substances or wastes, and any and all regulations, codes,
plans, orders, decrees, judgments, injunctions, notices or demand letters
issued, entered, promulgated or approved thereunder.

                  "ERISA" shall mean the Employee Retirement Income Security Act
of 1974, as amended.

                  "ERISA AFFILIATE" shall mean any corporation which is a member
of the same controlled group of corporations as the Company within the meaning
of section 414(b) of the



                                       37
<PAGE>   39

Code, or any trade or business which is under common control with the Company
within the meaning of section 414(c) of the Code.

                  "EVENT OF DEFAULT" shall mean any of the events specified in
paragraph 7A, provided that there has been satisfied any requirement in
connection with such event for the giving of notice, or the lapse of time, or
the happening of any further condition, event or act, and "DEFAULT" shall mean
any of such events, whether or not any such requirement has been satisfied.

                  "EXCHANGE ACT" shall mean the Securities Exchange Act of 1934,
as amended, and the regulations promulgated thereunder.

                  "FINANCING AGREEMENT" shall have the meaning specified in the
Intercreditor Agreement.

                  "FIRST TIER BENEFITED OBLIGATIONS" shall have the meaning
specified in the Intercreditor Agreement.

                  "FIXED CHARGE COVERAGE RATIO" shall mean, as of the last day
of any fiscal quarter, the ratio of:

                      (a) the sum, for the period of four consecutive fiscal
                  quarters ending on such day, of (i) Consolidated Net Earnings
                  plus (ii) to the extent deducted in determining such
                  Consolidated Net Earnings, interest expense, taxes, operating
                  lease expense, depreciation and amortization plus (iii) for
                  the period of four fiscal quarters ending March 31, 2000, June
                  30, 2000 and September 30, 2000, Special 1999 Charges (to the
                  extent taken in such period), plus (iv) for the period of four
                  fiscal quarters ending March 31, 2000 and June 30, 2000,
                  Special A/P Charges (to the extent taken in such period),

                  to

                      (b) the sum for such period of (i) operating lease expense
                  and (ii) interest expense;

each as determined for the Company and its Subsidiaries on a consolidated basis.

                  "FOREIGN SUBSIDIARY" shall mean each Subsidiary of the Company
which is organized under the laws of any jurisdiction other than, and which is
conducting the majority of its business outside of, the United States or any
state thereof.

                  "FUNDED DEBT" shall mean and include, (i) any obligation
payable more than one year from the date of creation thereof which under GAAP is
shown on a balance sheet as a liability (including Capitalized Lease Obligations
but excluding reserves for deferred income taxes and other reserves to the
extent that such reserves do not constitute an obligation and excluding
borrowings under any revolving credit facility (including, without limitation,
any BA Credit Agreement)); (ii) indebtedness payable more than one year from the
date of creation thereof which is secured by any Lien on property owned by the
Company or any Subsidiary; and



                                       38
<PAGE>   40

(iii) Guarantees, provided that Guarantees of Indebtedness of Company members in
an aggregate amount not to exceed $20,000,000 shall not constitute Funded Debt,
so long as no event has occurred the result of which would be to cause or permit
such Indebtedness to become due prior to any stated maturity.

                  "GAAP" shall mean United States generally accepted accounting
principles.

                  "GOVERNMENT AUTHORITY" shall mean any nation or government,
any state or other political subdivision thereof, any central bank (or similar
monetary or regulatory authority) thereof, any entity exercising executive,
legislative, judicial, regulatory or administrative functions of or pertaining
to government, and any corporation or other entity owned or controlled, through
stock or capital ownership or otherwise, by any of the foregoing.

                  "GUARANTEE" shall mean, with respect to any Person, any direct
or indirect liability, contingent or otherwise, of such Person with respect to
any Indebtedness, lease, dividend or other obligation of another, including,
without limitation, any such obligation directly or indirectly guaranteed,
endorsed (other than for collection or deposit in the ordinary course of
business) or discounted or sold with recourse by such Person, or in respect of
which such Person is otherwise directly or indirectly liable, including, without
limitation, any such obligation in effect guaranteed by such Person through any
agreement (contingent or otherwise) to purchase, repurchase or otherwise acquire
such obligation or any security therefor, or to provide funds for the payment or
discharge of such obligation (whether in the form of loans, advances, stock
purchases, capital contributions or otherwise), or to maintain the solvency or
any balance sheet or other financial condition of the obligor of such
obligation, or to make payment for any products, materials or supplies or for
any transportation or services regardless of the non-delivery or non-furnishing
thereof, in any such case if the purpose or intent of such agreement is to
provide assurance that such obligation will be paid or discharged, or that any
agreements relating thereto will be complied with, or that the holders of such
obligation will be protected against loss in respect thereof. The amount of any
Guarantee shall be equal to the outstanding principal amount of the obligation
guaranteed or such lesser amount to which the maximum exposure of the guarantor
shall have been specifically limited.

                  "GUARANTOR" shall mean, on any day, each Subsidiary that has
executed a counterpart of the Guaranty on or prior to that day (or is required
to execute a counterpart of the Guaranty on or prior to that day).

                  "GUARANTY" shall mean the Guaranty executed by various
Subsidiaries, substantially in the form of Exhibit F, as amended from time to
time in accordance with its terms and the terms of the Intercreditor Agreement.

                  "HAZARDOUS MATERIALS" means (a) any "hazardous substance" as
defined by CERCLA; (b) any "hazardous waste" or "petroleum," as defined by the
Resource Conservation and Recovery Act, as amended; (c) any petroleum product;
(d) any pollutant or contaminant or hazardous, dangerous or toxic chemical,
material or substance within the meaning of any other Environmental Law, as
amended or hereafter amended; (e) any radioactive material, including any
source, special nuclear or by-product material as defined at 42 U.S.C. 2011 et
seq., as



                                       39
<PAGE>   41

amended or hereafter amended; or (f) any other toxic chemical, hazardous
substance, contaminant or pollutant, medical waste, infectious waste or
hazardous waste.

                  "INACTIVE SUBSIDIARY" means any Subsidiary which does not
actively conduct business and which has less than $100,000 of assets.

                  "INCLUDING" shall mean, unless the context clearly requires
otherwise, "including without limitation".

                  "INDEBTEDNESS" shall mean, with respect to any Person, without
duplication, (i) all items (excluding items of contingency reserves or of
reserves for deferred income taxes) which in accordance with GAAP would be
included in determining total liabilities as shown on the liability side of a
balance sheet of such Person as of the date on which Indebtedness is to be
determined, (ii) all indebtedness secured by any Lien on any property or asset
owned or held by such Person subject thereto, whether or not the indebtedness
secured thereby shall have been assumed, and (iii) all indebtedness of others
with respect to which such Person has become liable by way of Guarantee.

                  "INSTITUTIONAL INVESTOR" shall mean (i) any original purchaser
of a Note (or any of its affiliates) or (ii) any insurance company, pension
fund, mutual fund, investment company, bank, savings bank, savings and loan
association, investment banking company, broker, dealer, trust company, or any
finance or credit company, any portfolio or any investment fund managed by any
of the foregoing, or any other institutional investor, and any nominee of the
foregoing. The term "INSTITUTIONAL INVESTOR" shall not include any competitor of
the Company or its Subsidiaries or any labor union with which the Company then
has a collective bargaining agreement; provided that it is understood and agreed
that no original purchaser of a Note (or any of its affiliates) shall be deemed
to be a competitor of the Company or any of its Subsidiaries for purposes of
this Agreement.

                  "INTERCREDITOR AGREEMENT" shall mean the Intercreditor
Agreement dated as of April 14, 2000 among the Agent, the Collateral Agent and
various other parties, substantially in the form of Exhibit G, as amended from
time to time in accordance with its terms.

                  "INVESTMENTS" shall mean any loan or advance to, or ownership,
purchase or acquisition of any security (including stock) or obligations of, or
any other interest in, or any capital contribution made to, any Person.

                  "LIEN" shall mean any mortgage, pledge, security interest,
encumbrance, lien (statutory or otherwise) or charge of any kind (including any
agreement to give any of the foregoing, any conditional sale or other title
retention agreement, any lease in the nature thereof, and the filing of or
agreement to give any financing statement under the Uniform Commercial Code of
any jurisdiction) or any other type of preferential arrangement for the purpose,
or having the effect, of protecting a creditor against loss or securing the
payment or performance of an obligation.

                  "MAJORITY HOLDER(S)" shall mean the holder or holders of at
least 50.1% of the aggregate principal amount of the Notes from time to time
outstanding (exclusive of Notes then owned by the Company or any of its
Affiliates).



                                       40
<PAGE>   42

                  "MATERIAL" means material in relation to the business,
operations, affairs, condition (financial or otherwise), assets, properties, or
prospects of the Company and its Subsidiaries taken as a whole.

                  "MATERIAL ADVERSE EFFECT" shall mean a material adverse effect
on (a) the business, operations, affairs, condition (financial or otherwise),
assets, properties or prospects of the Company and its Subsidiaries taken as a
whole, or (b) the ability of the Company or any Subsidiary to perform its
obligations under this Agreement, the Notes, the Other Agreements, the Guaranty,
the Collateral Documents or any other Note Documents, or (c) the validity or
enforceability of this Agreement, the Notes, the Other Agreements, the Guaranty,
the Collateral Documents or any other Note Documents.

                  "MEMORANDUM" shall have the meaning specified in paragraph 8C.

                  "MORTGAGE" shall mean a mortgage, deed of trust, leasehold
mortgage or similar instrument granting the Collateral Agent a Lien on real
property owned or leased by the Company or any Subsidiary (such Mortgage to be
in form and substance satisfactory to the Collateral Agent and the Majority
Holders).

                  "MULTIEMPLOYER PLAN" shall mean any Plan which is a
"MULTIEMPLOYER PLAN" (as such term is defined in section 4001(a)(3) of ERISA.

                  "NET CASH PROCEEDS" shall mean, with respect to any Asset
Sale, the aggregate cash proceeds (including cash proceeds received by way of
deferred payment of principal pursuant to a note, installment receivable or
otherwise, but only as and when received) received by the Company or any
Subsidiary pursuant to such Asset Sale net of (i) the direct costs relating to
such Asset Sale (including sales commissions and legal, accounting and
investment banking fees), (ii) taxes paid or reasonably estimated by the Company
to be payable as a result thereof (after taking into account any available tax
credits or deductions and any tax sharing arrangements) and (iii) amounts
required to be applied to the repayment of any Debt or lease obligations secured
by a Lien (other than Liens in favor of the Collateral Agent) on any asset
subject to such Asset Sale (if such Lien is permitted by paragraph 6A(1)).

                  "NOTE DOCUMENTS" shall mean this Agreement, the Other
Agreements, any Note, the Guaranty, the Intercreditor Agreement, the Collateral
Documents, and all other documents delivered to the Collateral Agent or any
holder of Notes in connection herewith.

                  "NOTES" shall have the meaning specified in paragraph 1A.

                  "OFFICER'S CERTIFICATE" shall mean a certificate signed in the
name of the Company by an Authorized Officer of the Company.

                  "ORIGINAL NPA" shall have the meaning specified in the
Recitals hereto.

                  "OVERDUE RATE" shall mean, for each day, a rate per annum
equal to the greater of (a) 12.60% and (b) the sum of 3.50% plus the Prime Rate
for such day.



                                       41
<PAGE>   43

                  "PBGC" shall mean the Pension Benefit Guaranty Corporation or
any entity succeeding to any or all of its functions under ERISA.

                  "PERSON" shall mean and include an individual, a partnership,
a limited liability company, a joint venture, a corporation, a trust, an
unincorporated organization and a government or any department or agency
thereof.

                  "PLAN" shall mean any employee pension benefit plan (as such
term is defined in section 3 of ERISA) which is or has been established or
maintained, or to which contributions are or have been made, by the Company or
any ERISA Affiliate.

                  "PLEDGE AGREEMENT" shall mean the Pledge Agreement among the
Company, various Subsidiaries of the Company and the Collateral Agent,
substantially in the form of Exhibit H, as amended from time to time in
accordance with its terms and the terms of the Intercreditor Agreement.

                  "PRIME RATE" shall mean the rate of interest publicly
announced by Morgan Guaranty Trust Company of New York in New York City from
time to time as its "BASE" or "PRIME" rate.

                  "PRUDENTIAL AGREEMENT" shall mean, collectively, (i) the
Amended and Restated Note Purchase and Private Shelf Agreement dated as of
November 13, 1997, among the Company and The Prudential Insurance Company of
America and certain of its affiliates ("PRUDENTIAL"), and (ii) the Note Purchase
Agreement dated as of April 13, 1992 between the Company and Prudential, each as
amended from time to time.

                  "PURCHASER'S ENVIRONMENTAL LIABILITY" shall mean any and all
losses, liabilities, obligations, penalties, claims, litigation, demands,
defenses, costs, judgments, suits, proceedings, damages (including consequential
damages), disbursements or expenses of any kind or nature whatsoever (including
reasonable attorneys' fees at trial and appellate levels and experts' fees and
disbursements and expenses incurred in investigating, defending against or
prosecuting any litigation, claim or proceeding) which may at any time be
imposed upon, incurred by or asserted or awarded against any Purchaser or any of
its respective affiliates, shareholders, directors, officers, employees or
agents in connection with or arising from:

                  (a) any investigation, litigation or proceeding related to any
environmental cleanup, audit, compliance or other matter relating to the
protection of the environment to which the Company or any of its Subsidiaries
may be subject;

                  (b) the Release by the Company or any of its Subsidiaries of
any Hazardous Material on, in, under or affecting all or any portion of any
property of the Company or any such Subsidiary, the groundwater, or any of the
surrounding areas;

                  (c) the presence on or under, or the escape, seepage, leakage,
spillage, discharge, emission, discharging or releases from, any real property
owned or operated by the Company or any of its Subsidiaries of any Hazardous
Material (including any losses, liabilities, damages, injuries, costs, expenses
or claims asserted or arising under any Environmental Law);




                                       42
<PAGE>   44

                  (d) any misrepresentation, inaccuracy or breach of any
warranty or covenant, contained in or referred to in paragraph 5F or paragraph
80; or

                  (e) the imposition of any lien for damages caused by or the
recovery of any costs for the cleanup, release or threatened release of
Hazardous Material by the Company or any of its Subsidiaries, or in connection
with any property owned or formerly owned by the Company or any of its
Subsidiaries.

                  "QPAM EXEMPTION" shall mean Prohibited Transaction Class
Exemption 84-14 issued by the United States Department of Labor.

                  "RELEASE" means a "release," as such term is defined in
CERCLA.

                  "REQUIRED HOLDER(S)" shall mean the holder or holders of at
least 66 2/3% of the aggregate principal amount of the Notes from time to time
outstanding (exclusive of Notes then owned by the Company or any of its
Affiliates).

                  "RESET DATE" shall mean the first date after the Effective
Date on which the Total Senior Debt to EBITDA Ratio has been below 3.00 to 1.00
for a period of four consecutive fiscal quarters.

                  "RESPONSIBLE OFFICER" shall mean the chief executive officer,
chief operating officer, chief financial officer or chief accounting officer of
the Company, the general counsel of the Company, or any other officer of the
Company involved principally in its financial administration or its
controllership function.

                  "RESTRICTED INVESTMENTS" shall mean any Investment prohibited
by paragraph 6B.

                  "RESTRICTED PAYMENT" shall have the meaning specified in
paragraph 6C.

                  "S&P" shall have the meaning specified in paragraph 1A.

                  "SECURED FUNDED DEBT" shall mean Funded Debt which is secured
by any Lien.

                  "SECURITIES ACT" shall mean the Securities Act of 1933, as
amended, and the regulations promulgated thereunder.

                  "SECURITY AGREEMENT" shall mean the Security Agreement among
the Company, various Subsidiaries and the Collateral Agent, substantially in the
form of Exhibit I, as amended from time to time in accordance with its terms and
the terms of the Intercreditor Agreement.

                  "SENIOR FINANCIAL OFFICER" shall mean the chief financial
officer, principal accounting officer, treasurer or controller of the Company.

                  "SENIOR FUNDED DEBT" shall mean Funded Debt of the Company or
any of its Subsidiaries on a consolidated basis which is not Subordinated Debt.



                                       43
<PAGE>   45

                  "SOURCE" shall have the meaning set forth in paragraph 9B.

                  "SPECIAL A/P CHARGES" shall mean, at any time through (and
including) June 30, 2000, up to $15,000,000 of accounts payable charges taken by
the Company during the four immediately preceding fiscal quarters.

                  "SPECIAL 1999 CHARGES" shall mean up to $100,000,000 of
accounting adjustments taken by the Company during the 1999 fiscal year.

                  "SUBORDINATED DEBT" shall mean any Indebtedness of the Company
which (i) is not Guaranteed by any other Person, (ii) requires no payment of
principal to be made prior to July 1, 2009 and (iii) contains terms of
subordination identical to or, in the reasonable determination of the holders of
the Notes no less favorable to such holders of the Notes than, the terms of
subordination set forth in Exhibit E hereto and, which by virtue of such
language and any necessary action of the Board of Directors of the Company, is
subordinated to the Indebtedness owing from time to time by the Company to the
holders of any Note issued in connection with this Agreement; provided, however,
that notwithstanding the foregoing, Indebtedness which requires payment of
principal to be made prior to July 1, 2009 that has been or is issued to and
beneficially held by any Person that at the time of such issuance is or was a
member of the Company shall be considered "SUBORDINATED DEBT" if such
Indebtedness otherwise complies with clauses (i) and (iii) above.

                  "SUBORDINATED FUNDED DEBT" shall mean Funded Debt of the
Company or any of its Subsidiaries which is Subordinated Debt.

                  "SUBSIDIARY" shall mean any corporation eighty percent (80%)
or more of the stock of every class of which, except directors' qualifying
shares, shall, at the time as of which any determination is being made, be owned
by the Company either directly or through Subsidiaries. Notwithstanding the
foregoing, for purposes of calculating the financial covenants, each of Cotter
Canada Hardware and Variety Company Inc. and TruServ Canada Cooperative Inc.
will be deemed a Subsidiary of the Company if, in accordance with GAAP, it is
consolidated in the financial statements of the Company required to be delivered
pursuant to clauses (i) and (ii) of paragraph 5A hereof.

                  "SUBSTANTIAL STOCKHOLDER" shall mean (i) any Person owning,
beneficially or of record, directly or indirectly, either individually or
together with all other Persons to whom such Person is related by blood,
adoption or marriage, stock of the Company (of any class having ordinary voting
power for the election of directors) aggregating five percent (5%) or more of
such voting power or (ii) any Person related by blood, adoption or marriage to
any Person described or coming within the provisions of clause (i) of this
definition.

                  "TOTAL SENIOR DEBT" shall mean the sum of (a) all Debt of the
Company and its Subsidiaries other than Subordinated Debt and (b) the principal
or face amount of all outstanding "LC Obligations" under and as defined in the
Intercreditor Agreement.

                  "TOTAL SENIOR DEBT TO EBITDA RATIO" shall mean, as of the last
day of any fiscal quarter, the ratio of (a) the remainder of (i) the daily
average of the amount of Total Senior Debt outstanding during the last fiscal
month of such fiscal quarter minus (ii) the daily average



                                       44
<PAGE>   46

of cash and marketable securities during the last fiscal month of such fiscal
quarter to (b) the sum of (i) EBITDA for the period of four consecutive fiscal
quarters then ending, plus (ii) for the period of four fiscal quarters ending
March 31, 2000, June 30, 2000 and September 30, 2000, Special 1999 Charges (to
the extent taken in such period), plus (iii) for the period of four fiscal
quarters ending March 31, 2000 and June 30, 2000, Special A/P Charges (to the
extent taken in such period).

                  "TRADEMARK SECURITY AGREEMENT" shall mean the Trademark
Security Agreement between the Company and the Collateral Agent, substantially
in the form of Exhibit J, as amended from time to time in accordance with its
terms and the terms of the Intercreditor Agreement.

                  "VOTING STOCK" shall mean, with respect to any corporation,
any shares of stock of such corporation whose holders are entitled under
ordinary circumstances to vote for the election of directors of such corporation
(irrespective of whether at the time stock of any other class or classes shall
have or might have voting power by reason of the happening of any contingency).

                  "YEAR 2000 PROBLEM" shall mean the risk that computer
applications and embedded microchips in non-computing devices may be unable to
recognize and perform properly date-sensitive functions involving certain dates
prior to and any date after December 31, 1999.

                  10B. ACCOUNTING PRINCIPLES, TERMS AND DETERMINATIONS. Unless
otherwise specified herein, all accounting terms used herein shall be
interpreted, all determinations with respect to accounting matters hereunder
shall be made, and all unaudited financial statements and certificates and
reports as to financial matters required to be furnished hereunder shall be
prepared, in accordance with GAAP applied on a basis consistent with the most
recent audited financial statements delivered pursuant to clause (ii) of
paragraph 5A or, if no such statements have been so delivered, the most recent
audited financial statements referred to in clause (i) of paragraph 8B.

                  11. REGISTRATION; EXCHANGE; SUBSTITUTION OF NOTES.

                  11A. REGISTRATION OF NOTES. The Company shall keep at its
principal executive office a register for the registration and registration of
transfers of Notes. The name and address of each holder of one or more Notes,
each transfer thereof and the name and address of each transferee of one or more
Notes shall be registered in such register. Prior to due presentment for
registration of transfer, the Person in whose name any Note shall be registered
shall be deemed and treated as the owner and holder thereof for all purposes
hereof, and the Company shall not be affected by any notice or knowledge to the
contrary. The Company shall give to any holder of a Note that is an
Institutional Investor promptly upon request therefor, a complete and correct
copy of the names and addresses of all registered holders of the Notes.

                  11B. TRANSFER AND EXCHANGE OF NOTES. Upon surrender of any
Note at the principal executive office of the Company for registration of
transfer or exchange (and in the case of a surrender for registration of
transfer, duly endorsed or accompanied by a written



                                       45
<PAGE>   47

instrument of transfer duly executed by the registered holder of such Note or
his attorney duly authorized in writing and accompanied by the address for
notices of each transferee of such Note or part thereof), the Company shall
execute and deliver, at the Company's expense (except as provided below), one or
more new Notes (as requested by the holder thereof) in exchange therefor, in an
aggregate principal amount equal to the unpaid principal amount of the
surrendered Note. Each such new Note shall be payable to such Person as such
holder may request and shall be substantially in the form of Exhibit A. Each
such new Note shall be dated and bear interest from the date to which interest
shall have been paid on the surrendered Note or dated the date of the
surrendered Note if no interest shall have been paid thereon. The Company may
require payment of a sum sufficient to cover any stamp tax or governmental
charge imposed in respect of any such transfer of Notes. Notes shall not be
transferred in denominations of less than $100,000, provided that if necessary
to enable the registration of transfer by a holder of its entire holding of
Notes, one Note may be in a denomination of less than $100,000. Any transferee,
by its acceptance of a Note registered in its name (or the name or its nominee),
shall be deemed to have made the representation set forth in Section 9B.

                  11C. REPLACEMENT OF NOTES. Upon receipt by the Company of
evidence reasonably satisfactory to it of the ownership of and the loss, theft,
destruction or mutilation of any Note (which evidence shall be, in the case of
an Institutional Investor, notice from such Institutional Investor of such
ownership and such loss, theft, destruction or mutilation) and

                      (i) in the case of loss, theft, or destruction, of
                  indemnity reasonably satisfactory to it (provided that if the
                  holder of such Note is, or is a nominee for, you or an
                  original Other Purchaser or another holder of a Note with a
                  minimum net worth of at least $100,000,000, such Person's own
                  unsecured agreement of indemnity shall be deemed to be
                  satisfactory), or

                      (ii) in the case of mutilation, upon surrender and
                  cancellation thereof,

the Company at its own expense shall execute and deliver, in lieu thereof, a new
Note, dated and bearing interest from the date to which interest shall have been
paid on such lost, stolen, destroyed or mutilated Note or dated the date of such
lost, stolen, destroyed or mutilated Note if no interest shall have been paid
thereon.

                  12. PAYMENTS ON NOTES.

                  12A. PLACE OF PAYMENT. Subject to paragraph 12B, payments of
principal, Make-Whole Amount, if any, and interest becoming due and payable on
the Notes shall be made in Kansas City, Missouri at the principal office of the
United Missouri Bank in such jurisdiction. The Company may at any time, by
notice to each holder of a Note, change the place of payment of the Notes so
long as such place of payment shall be either the principal office of the
Company in such jurisdiction or the principal office of a bank or trust company
in such jurisdiction.

                  12B. HOME OFFICE PAYMENT. So long as you or your nominee shall
be the holder of any Note, and notwithstanding anything contained in paragraph
12A or in such Note to the contrary, the Company will pay all sums becoming due
on such Note for principal, Make-Whole Amount, if any, and interest by the
method and at the address specified for such purpose



                                       46
<PAGE>   48

below your name in Schedule 1, or by such other method or at such other address
as you shall have from time to time specified to the Company in writing for such
purpose, without the presentation or surrender of such Note or the making of any
notation thereon, except that upon written request of the Company made
concurrently with or reasonably promptly after payment or prepayment in full of
any Note, you shall surrender such Note for cancellation, reasonably promptly
after any such request, to the Company at its principal executive office or at
the place of payment most recently designated by the Company pursuant to
paragraph 12A. Prior to any sale or other disposition of any Note held by you or
your nominee you will, at your election, either endorse thereon the amount of
principal paid thereon and the last date to which interest has been paid thereon
or surrender such Note to the Company in exchange for a new Note or Notes
pursuant to paragraph 11B. The Company will afford the benefits of this
paragraph 12B to any Institutional Investor that is the direct or indirect
transferee of any Note purchased by you under this Agreement and that has made
the same agreement relating to such Note as you have made in this paragraph 12B.

                  13. EXPENSES, ETC.

                  13A. TRANSACTION EXPENSES. Whether or not the transactions
contemplated hereby are consummated, the Company will pay all costs and expenses
(including reasonable attorneys' fees of a special counsel and, if reasonably
required, local or other counsel) incurred by you and each Other Purchaser or
holder of a Note in connection with such transactions (including, without
limitation, the transactions contemplated by paragraphs 5J and 5K) and in
connection with any amendments, waivers or consents under or in respect of this
Agreement or the Notes or any other Note Documents (whether or not such
amendment, waiver or consent becomes effective), including, without limitation:
(a) the costs and expenses incurred in enforcing or defending (or determining
whether or how to enforce or defend) any rights under this Agreement or the
Notes or any other Note Documents or in responding to any subpoena or other
legal process or informal investigative demand issued in connection with this
Agreement or the Notes or any other Note Documents, or by reason of being a
holder of any Note, and (b) the costs and expenses, including financial
advisors' fees, incurred in connection with the insolvency or bankruptcy of the
Company or any Subsidiary or in connection with any work-out or restructuring of
the transactions contemplated hereby, by the Notes and by the other Note
Documents. The Company will pay, and will save you and each other holder of a
Note harmless from, (i) all claims in respect of any fees, costs or expenses if
any, of brokers and finders (other than those retained by you), (ii) all initial
and ongoing fees and all expenses of the Collateral Agent and (iii) all
liabilities in respect of any filing, recording and other similar fees or
expenses, or any stamp, documentary, recording and other similar taxes, if any,
which may be payable or which may be determined to be payable with respect to
the execution, delivery, filing, recording, or enforcement of this Agreement,
the Notes or the other Note Documents.

                  13B. COMPANY INDEMNIFICATION. Whether or not the transactions
contemplated by this Agreement are consummated, the Company shall indemnify and
hold you and each of your respective officers, directors, employees, counsel,
agents and attorneys-in-fact (each an "INDEMNIFIED PERSON") harmless from and
against any and all liabilities, obligations, losses, damages, penalties,
actions, judgments, suits, costs, charges, expenses and disbursements (including
attorney's fees and expenses) of any kind or nature whatsoever which may at any
time (including at any time following repayment, or transfer by you, of the
Notes) be imposed on,



                                       47
<PAGE>   49

incurred by or asserted against any such Indemnified Person in any way relating
to or arising out of (i) this Agreement, the Notes or any other Note Document or
any document contemplated by or referred to herein or therein, or the
transactions contemplated hereby or thereby, or any action taken or omitted by
any such Indemnified Person under or in connection with any of the foregoing,
including with respect to any investigation, litigation or proceeding (including
any bankruptcy, insolvency, reorganization or other similar proceeding or any
appellate proceeding) related to or arising out of this Agreement, the Notes or
any other Note Document, (ii) the use of the proceeds of the Notes, or (iii) any
Purchaser's Environmental Liability, in each case, whether or not any
Indemnified Person is a party thereto (all the foregoing, collectively, the
"INDEMNIFIED LIABILITIES") provided that the Company shall not have obligation
under this Paragraph 13B to any Indemnified Person with respect to Indemnified
Liabilities resulting solely from the gross negligence or willful misconduct of
such Indemnified Person.

                  13C. SURVIVAL. The obligations of the Company under this
paragraph 13 will survive the payment or transfer of any Note, the enforcement,
amendment or waiver of any provision of this Agreement or the Notes or any other
Note Document and the termination of this Agreement or any other Note Document.
The obligations of the Company under this paragraph 13 will also survive the
release of any collateral, or a transfer of the Company's property by
foreclosure or by a deed in lieu of foreclosure, regardless of whether caused
by, or within the control of, the Company or any Subsidiary of the Company. The
Company, its successors and assigns, hereby waive, release and agree not to make
any claim or bring any cost recovery action against any Indemnified Person under
CERCLA or any state equivalent, or any other similar law now existing or
hereafter enacted. It is expressly understood and agreed that the Company's
obligation to any Indemnified Person under the indemnity set forth in paragraph
13B shall be without regard to fault on the part of the Company with respect to
the violation or condition which results in liability of any Indemnified Person.
If and to the extent that the foregoing undertaking may be unenforceable for any
reason, the Company hereby agrees to make the maximum contribution to the
payment and satisfaction of each of the Indemnified Liabilities which is
permissible under applicable law.

                  14. SURVIVAL OF REPRESENTATIONS AND WARRANTIES; ENTIRE
AGREEMENT.

                  All representations and warranties contained herein shall
survive the execution and delivery of this Agreement, the Notes and any other
Note Document, the purchase or transfer by you of any Note or portion thereof or
interest therein and the payment of any Note, and may be relied upon by any
subsequent holder of a Note, regardless of any investigation made at any time by
or on behalf of you or any other holder of a Note. All statements contained in
any certificate or other instrument delivered by or on behalf of the Company
pursuant to this Agreement and any other Note Document shall be deemed
representations and warranties of the Company under this Agreement. Subject to
the preceding sentence, this Agreement, the Notes and the other Note Documents
embody the entire agreement and understanding between you and the Company and
supersede all prior agreements and understandings relating to the subject matter
hereof.

                                       48
<PAGE>   50

                  15. AMENDMENT AND WAIVER.

                  15A. REQUIREMENTS. This Agreement and the Notes may be
amended, and the observance of any term hereof or of the Notes may be waived
(either retroactively or prospectively), with (and only with) the written
consent of the Company and the Required Holders, except that (a) no amendment or
waiver of any of the provisions of paragraphs 1, 2, 3, 8, 9 or 19 hereof, or any
defined term (as it is used therein), will be effective as to you unless
consented to by you in writing, and (b) no such amendment or waiver may, without
the written consent of the holder of each Note at the time outstanding affected
thereby, (i) subject to the provisions of paragraph 7 relating to acceleration
or rescission, change the amount or time of any prepayment or payment of
principal of, or reduce the rate or change the time of payment or method of
computation of interest or of the Make-Whole Amount on, the Notes, (ii) change
the percentage of the principal amount of the Notes the holders of which are
required to consent to any such amendment or waiver, or (iii) amend any of
paragraphs 4, 7A(i), 7A(ii), 7A(a), 7A(b), 7A(c), 15 or 18.

                  15B. SOLICITATION OF HOLDERS OF NOTES. (a) Solicitation. The
Company will provide each holder of the Notes (irrespective of the amount of
Notes then owned by it) with sufficient information, sufficiently far in advance
of the date a decision is required, to enable such holder to make an informed
and considered decision with respect to any proposed amendment, waiver or
consent in respect of any of the provisions hereof, of the Notes or of any other
Note Document. The Company will deliver executed or true and correct copies of
each amendment, waiver or consent effected pursuant to the provisions of this
paragraph 15 or pursuant to the provisions of the Intercreditor Agreement or any
other Note Document to each holder of outstanding Notes promptly following the
date on which it is executed and delivered by, or receives the consent or
approval of, the requisite holders of Notes.

                  (b) Payment. The Company will not directly or indirectly pay
or cause to be paid any remuneration, whether by way of supplemental or
additional interest, fee or otherwise, or grant any security, to any holder of
Notes as consideration for or as an inducement to the entering into by any
holder of Notes of any waiver or amendment of any of the terms and provisions
hereof or of any other Note Document unless such remuneration is concurrently
paid, or security is concurrently granted, on the same terms, ratably to each
holder of Notes then outstanding even if such holder did not consent to such
waiver or amendment.

                  15C. BINDING EFFECT, ETC. Any amendment or waiver consented to
as provided in this paragraph 15 applies equally to all holders of Notes and is
binding upon them and upon each future holder of any Note and upon the Company
without regard to whether such Note has been marked to indicate such amendment
or waiver. No such amendment or waiver will extend to or affect any obligation,
covenant, agreement, Default or Event of Default not expressly amended or waived
or impair any rights consequent thereon. No course of dealing between the
Company and the holder of any Note nor any delay in exercising any rights
hereunder, under any Note or under any other Note Document shall operate as a
waiver of any rights of any holder in such Note. As used herein, the term "THIS
AGREEMENT" and references thereto shall mean this Agreement as it may from time
to time be amended or supplemented.



                                       49
<PAGE>   51

                  15D. NOTES HELD BY COMPANY, ETC. Solely for the purpose of
determining whether the holders of the requisite percentage of the aggregate
principal amount of Notes then outstanding approved or consented to any
amendment, waiver or consent to be given under this Agreement, the Notes or
under any other Note Document, or have directed the taking of any action
provided herein, in the Notes or in any other Note Document to be taken upon the
direction of the holders of a specified percentage of the aggregate principal
amount of Notes then outstanding, Notes directly or indirectly owned by the
Company or any of its Affiliates shall be deemed not to be outstanding.

                  16. NOTICES.

                  All notices and communications provided for hereunder shall be
in writing and sent (a) by telecopy if the sender on the same day sends a
confirming copy of such notice by a recognized overnight delivery service
(charges prepaid), or (b) by registered or certified mail with return receipt
requested (postage prepaid), or (c) by a recognized overnight delivery service
(with charges prepaid). Any such notice must be sent:

                      (i) if to you or your nominee or to any Other Purchaser,
                  or its nominee, to you or it at the address specified for such
                  communications in Schedule 1, or at such other address as you
                  or it shall have specified to the Company in writing,

                      (ii) if to the Company, to the Company at its address set
                  forth at the beginning hereof to the attention of the Chief
                  Financial Officer, or at such other address as the Company
                  shall have specified to the holder of each Note in writing.

Notices under this paragraph 16 will be deemed given only when actually
received.

                  17. REPRODUCTION OF DOCUMENTS.

                  This Agreement, all other Note Documents and all other
agreements relating thereto, including, without limitation, (a) consents,
waivers and modifications that may hereafter be executed, (b) documents received
by you on the Effective Date (except the Notes themselves), and (c) financial
statements, certificates and other information previously or hereafter furnished
to you, may be reproduced by you by any photographic, photostatic, microfilm,
microcard, miniature photographic or other similar process and you may destroy
any original document so reproduced. The Company agrees and stipulates that, to
the extent permitted by applicable law, any such reproduction shall be
admissible in evidence as the original itself in any judicial or administrative
proceeding (whether or not the original is in existence and whether or not such
reproduction was made by you in the regular course of business) and any
enlargement, facsimile or further reproduction of such reproduction shall
likewise be admissible in evidence. This paragraph 17 shall not prohibit the
Company or any other holder of Notes from contesting any such reproduction to
the same extent that it could contest the original, or from introducing evidence
to demonstrate the inaccuracy of any such reproduction.


                                       50
<PAGE>   52

                  18. CONFIDENTIAL INFORMATION.

                  For the purposes of this paragraph 18, "CONFIDENTIAL
INFORMATION" means information delivered to you by or on behalf of the Company
or any Subsidiary in connection with the transactions contemplated by or
otherwise pursuant to this Agreement that is proprietary in nature and that was
clearly marked or labeled or otherwise adequately identified when received by
you as being confidential information of the Company or such Subsidiary,
provided that such term does not include information that (a) was publicly known
or otherwise known to you prior to the time of such disclosure, (b) subsequently
becomes publicly known through no act or omission by you or any Person acting on
your behalf, (c) otherwise becomes known to you other than through disclosure by
the Company or any Subsidiary or (d) constitutes financial statements delivered
to you under paragraph 5A that are otherwise publicly available. You will
maintain the confidentiality of such Confidential Information in accordance with
procedures adopted by you in good faith to protect confidential information of
third parties delivered to you, provided that you may deliver or disclose
Confidential Information to (i) your directors, officers, employees, agents,
attorneys and affiliates (to the extent such disclosure reasonably relates to
the administration of the investment represented by your Notes), (ii) your
financial advisors and other professional advisors who agree to hold
confidential the Confidential Information substantially in accordance with the
terms of this paragraph 18, (iii) any other holder of any Note, (iv) any
Institutional Investor to which you sell or offer to sell such Note or any part
thereof or any participation therein (if such Person has agreed in writing prior
to its receipt of such Confidential Information to be bound by the provisions of
this paragraph 18), (v) any Person from which you offer to purchase any security
of the Company (if such Person has agreed in writing prior to its receipt of
such Confidential Information to be bound by the provisions of this paragraph
18), (vi) any federal or state regulatory authority having jurisdiction over
you, (vii) the National Association of Insurance Commissioners or any similar
organization, or any nationally recognized rating agency that requires access to
information about your investment portfolio or (viii) any other Person to which
such delivery or disclosure may be necessary or appropriate (w) to effect
compliance with any law, rule, regulation or order applicable to you, (x) in
response to any subpoena or other legal process, (y) in connection with any
litigation to which you are a party or (z) if an Event of Default has occurred
and is continuing, to the extent you may reasonably determine such delivery and
disclosure to be necessary or appropriate in the enforcement or for the
protection of the rights and remedies under your Notes, this Agreement or any
other Note Document. Each holder of a Note shall, to the extent permitted by
applicable law, use reasonable efforts to give the Company timely notice of any
event described in paragraph 18(viii)(w)(x) or (y) of the preceding sentence
which may require disclosure of Confidential Information so that the Company
will have an opportunity to seek a protective order. Each holder of a Note, by
its acceptance of a Note, will be deemed to have agreed to be bound by and to be
entitled to the benefits of this paragraph 18 as though it were a party to this
Agreement. On reasonable request by the Company in connection with the delivery
to any holder of a Note of information required to be delivered to such holder
under this Agreement or requested by such holder (other than a holder that is a
party to this Agreement or its nominee), such holder will enter into an
agreement with the Company embodying the provisions of this paragraph 18.



                                       51
<PAGE>   53

                  19. SUBSTITUTION OF PURCHASER.

                  You shall have the right to substitute any one of your
Affiliates as the purchaser of the Notes that you have agreed to purchase
hereunder, by written notice to the Company, which notice shall be signed by
both you and such Affiliate, shall contain such Affiliate's agreement to be
bound by this Agreement and shall contain a confirmation by such Affiliate of
the accuracy with respect to it of the representations set forth in paragraph 9.
Upon receipt of such notice, wherever the word "you" is used in this Agreement
(other than in this paragraph 19), such word shall be deemed to refer to such
Affiliate in lieu of you. In the event that such Affiliate is so substituted as
a purchaser hereunder and such Affiliate thereafter transfers to you all of the
Notes then held by such Affiliate, upon receipt by the Company of notice of such
transfer, wherever the word "you" is used in this Agreement (other than in this
paragraph 19), such word shall no longer be deemed to refer to such Affiliate,
but shall refer to you, and you shall have all the rights of an original holder
of the Notes under this Agreement.

                  20. MISCELLANEOUS.

                  20A. SUCCESSORS AND ASSIGNS. All covenants and other
agreements contained in this Agreement by or on behalf of any of the parties
hereto bind and inure to the benefit of their respective successors and assigns
(including, without limitation, any subsequent holder of a Note) whether so
expressed or not.

                  20B. PAYMENTS DUE ON NON-BUSINESS DAYS. Anything in this
Agreement or the Notes to the contrary notwithstanding, any payment of principal
of or Make-Whole Amount or interest on any Note that is due on a date other than
a Business Day shall be made on the next succeeding Business Day without
including the additional days elapsed in the computation of the interest payable
on such next succeeding Business Day.

                  20C. SEVERABILITY. Any provision of this Agreement that is
prohibited or unenforceable in any jurisdiction shall, as to such jurisdiction,
be ineffective to the extent of such prohibition or unenforceability without
invalidating the remaining provisions hereof, and any such prohibition or
unenforceability in any jurisdiction shall (to the full extent permitted by law)
not invalidate or render unenforceable such provision in any other jurisdiction.

                  20D. CONSTRUCTION. Each covenant contained herein shall be
construed (absent express provision to the contrary) as being independent of
each other covenant contained herein, so that compliance with any one covenant
shall not (absent such an express contrary provision) be deemed to excuse
compliance with any other covenant. Where any provision herein refers to action
to be taken by any Person, or which such person is prohibited from taking, such
provision shall be applicable whether such action is taken directly or
indirectly by such Person. This Agreement and the Notes are the result of
negotiations among and have been reviewed by counsel to the holders of the Notes
and the Company, and are the product of all parties. Accordingly, they shall not
be construed against the holders of the Notes merely because of the involvement
of the holders of the Notes in their preparation.

                  20E. COUNTERPARTS. This Agreement may be executed in any
number of counterparts, each of which shall be an original but all of which
together shall constitute one



                                       52
<PAGE>   54

instrument. Each counterpart may consist of a number of copies hereof, each
signed by less than all, but together signed by all, of the parties hereto.

                  20F. GOVERNING LAW. This Agreement shall be construed and
enforced in accordance with, and the rights of the parties shall be governed by,
the law of the State of New York, excluding choice-of-law principles of the law
in such State that would require the application of the laws of a jurisdiction
other than such State.

                  20G. SUBMISSION TO JURISDICTION. The Company hereby submits to
the nonexclusive jurisdiction of the United States District Court for the
Southern District of New York and of any New York State court sitting in New
York County for purposes of all legal proceedings arising out of or relating to
this Agreement, the Notes or the transactions contemplated hereby or thereby.
The Company irrevocably waives, to the fullest extent permitted by law, any
objection which it may now or hereafter have to the laying of the venue of any
such proceeding brought in such a court and any claim that any such proceeding
brought in such a court has been brought in an inconvenient forum.

                  20H. WAIVER OF JURY TRIAL. EACH OF THE COMPANY AND EACH HOLDER
OF NOTES HEREBY IRREVOCABLY WAIVES ANY AND ALL RIGHT TO TRIAL BY JURY IN ANY
LEGAL PROCEEDING ARISING OUT OF OR RELATING TO THIS AGREEMENT, THE NOTES OR THE
TRANSACTIONS CONTEMPLATED HEREBY OR THEREBY.

                  20I. AMENDMENT AND RESTATEMENT. This Agreement amends and
restates the Original NPA in its entirety and, on and after the Effective Date,
the Original NPA shall be of no further force or effect (except for any
provision thereof which by its terms survives termination thereof).

                  20J. INTERCREDITOR AGREEMENT; COLLATERAL MATTERS. (a)
Collateral Agent. Each holder of Notes hereby acknowledges and agrees that Bank
of America, N.A., may act as Collateral Agent under the Intercreditor Agreement.

                  (b) Release of Liens. Each holder of Notes irrevocably
authorizes the Collateral Agent, at its option and in its discretion, (i) to
release any Lien on any property granted to or held by the Collateral Agent
under any Collateral Document (x) upon payment in full of all Notes and all
other obligations of the Company hereunder and under the other Note Documents;
(y) which is sold or to be sold or disposed of as part of or in connection with
any disposition permitted hereunder or (z) subject to paragraph 15, if approved,
authorized or ratified in writing by the Required Holders; (ii) to subordinate
any Lien on any property granted to or held by the Collateral Agent under any
Collateral Document to the holder of any Lien on such property which is
permitted by paragraph 6A(1) hereof; and (iii) to release any Guarantor from its
obligations under the Guaranty if such entity ceases to be a Subsidiary as a
result of a transaction permitted hereunder. Upon request by the Collateral
Agent at any time, the Required Holders will confirm in writing the Collateral
Agent's authority to release or subordinate its interest in particular types or
items of property, or to release any Guarantor from its obligations under the
Guaranty, pursuant to this paragraph 20J(b).



                                       53
<PAGE>   55

                  20K. WAIVER. By signing this Agreement, the Required Holders
waive the Company's non-compliance with the financial covenants contained in
paragraph 6H of the Original NPA for the periods ended December 31, 1999 and
March 31, 2000 or with paragraph 6A(2) of the Original NPA for the periods ended
December 31, 1999, January 31, 2000, February 29, 2000 and March 31, 2000.

                  20L. INTEREST RATE LIMITATION. Nothing contained in the
definition of Overdue Rate or in any Note Document shall require the Company or
any Subsidiary to pay interest at a rate exceeding the maximum rate permitted by
applicable law.

                  [REMAINDER OF PAGE INTENTIONALLY LEFT BLANK]



                                       54
<PAGE>   56


                                    * * * * *

If you are in agreement with the foregoing, please sign the form of agreement on
the accompanying counterpart of this Agreement and return it to the Company,
whereupon the foregoing shall become a binding agreement between you and the
Company.

                                             Very truly yours,

                                             TRUSERV CORPORATION


                                             By:
                                                --------------------------------
                                                Name:
                                                Title:



                                             By:
                                                --------------------------------
                                                Name:
                                                Title:



The foregoing Agreement is
hereby accepted as of the
date first above written.



[Name of Purchaser]


By:
   --------------------------------
   Name:
   Title:





<PAGE>   57
                                                                      SCHEDULE 1


                       INFORMATION RELATING TO PURCHASERS


                                                             Principal Amount of
Name and Address of Purchaser                                   Notes Purchased
- -----------------------------                                -------------------

WHITING & CO.                                                   $26,750,000

(1)      All payments by wire transfer
         of immediately available
         funds to:

                  Bank of NYC/CTR/BBK
                  IOC566 - Custody
                  JPMIM Incoming Wire Account
                  ABA=021000018
                  Ref:  TruServ Corp.

         with sufficient information
         to identify the source and
         application of such funds.

(2)      All notices of payments and
         written confirmations of such
         wire transfers:

                  J.P. Morgan Investment Management Inc.
                  Securities Administration
                  522 Fifth Avenue
                  New York, N.Y.  10036

(3)      All other communications:

                  J.P. Morgan Investment Management Inc.
                  Securities Administration
                  522 Fifth Avenue
                  New York, N.Y.  10036





<PAGE>   58



                                                                      SCHEDULE 1


                       INFORMATION RELATING TO PURCHASERS

                                                             Principal Amount of
Name and Address of Purchaser                                  Notes Purchased
- -----------------------------                                ------------------

WHITING & CO.                                                   $2,000,000

(1)      All payments by wire transfer
         of immediately available
         funds to:

                  Bank of NYC/CTR/BBK
                  IOC566 - Custody
                  JPMIM Incoming Wire Account
                  ABA=021000018
                  Ref:  TruServ Corp.

         with sufficient information
         to identify the source and
         application of such funds.

(2)      All notices of payments and
         written confirmations of such
         wire transfers:

                  J.P. Morgan Investment Management Inc.
                  Securities Administration
                  522 Fifth Avenue
                  New York, N.Y.  10036

(3)      All other communications:

                  J.P. Morgan Investment Management Inc.
                  Securities Administration
                  522 Fifth Avenue
                  New York, N.Y.  10036



<PAGE>   59
                                                                      SCHEDULE 1


                       INFORMATION RELATING TO PURCHASERS


                                                             Principal Amount of
Name and Address of Purchaser                                  Notes Purchased
- -----------------------------                                ------------------
HARE & CO.                                                        $500,000

(1)      All payments by wire transfer
         of immediately available
         funds to:

                  State Street Bank and Trust Co. - Boston Ma
                  ABA #011-000-028
                  A/C #EF4A
                  A/C Name:  Global Strategic Income (Corporate)

         with sufficient information
         to identify the source and
         application of such funds.

(2)      All notices of payments and
         written confirmations of such
         wire transfers:

                  State Street Bank and Trust Co.
                  One Heritage Drive
                  North Quincy, Massachusetts  02171
                  Attn.:  Phil Cummings

(3)      All other communications:

                  State Street Bank and Trust Co.
                  One Heritage Drive
                  North Quincy, Massachusetts  02171
                  Attn.:  Phil Cummings


<PAGE>   60



                                                                      SCHEDULE 1


                       INFORMATION RELATING TO PURCHASERS


                                                             Principal Amount of
Name and Address of Purchaser                                 Notes Purchased
- -----------------------------                                ------------------
KANE & CO.                                                       $750,000

(1)      All payments by wire transfer
         of immediately available
         funds to:

                  Chase Manhattan Bank
                  ABA #021-000-021
                  FFC:  P81858 (Kane & Co.)

         with sufficient information
         to identify the source and
         application of such funds.

(2)      All notices of payments and
         written confirmations of such
         wire transfers:

                  Chase Manhattan Bank, N.A.
                  Three Chase Metrotec Center (6th Floor)
                  Brooklyn, New York  11245
                  Attn:    Mariam Lopez

(3)      All other communications:

                  Chase Manhattan Bank, N.A.
                  Three Chase Metrotec Center (6th Floor)
                  Brooklyn, New York  11245
                  Attn:    Mariam Lopez





<PAGE>   61



                                                                      SCHEDULE 1


                       INFORMATION RELATING TO PURCHASERS


<TABLE>
<CAPTION>
                                                                                Principal Amount of
Name and Address of Purchaser                                                     Notes Purchased
- -----------------------------                                                   ------------------
<S>                                                                             <C>
ALLSTATE LIFE INSURANCE COMPANY                                                    $13,333,340

(1)      All payments by wire transfer
         of immediately available
         funds to:

                  BBK = Harris Trust and Savings Bank
                        ABA #071000288
                  BNF = Allstate Life Insurance Company
                        Collection Account #168-117-0
                  ORG = TruServ Corp.
                  OBI = DPP - PPN: 89824@AE5 Payment Due
                        Date (MM/DD/YY) -
                        P_ (Enter "P" and amount of principal
                        being remitted, for example,
                        P 5000000.00)
                        I_(Enter "I" and amount of interest being
                        remitted, for example, I 225000.00)

         with sufficient information
         to identify the source and
         application of such funds.

(2)      All notices of payments and
         written confirmations of such
         wire transfers:
                  Allstate Insurance Company
                  Investment Operations - Private Placements
                  3075 Sanders Road, Suite G4A
                  Northbrook, Illinois 60062-7127
                  Telephone:  (847) 402-2769
                  Telecopy:   (847) 326-5040

(3)      All other communications:

                  Allstate Life Insurance Company
                  Private Placement Department
                  3075 Sanders Road, Suite G3A
                  Northbrook, Illinois 60062-7127
                  Telephone:  (847) 402-4394
                  Telecopy:   (847) 326-3092
</TABLE>


<PAGE>   62



                                                                      SCHEDULE 1


                       INFORMATION RELATING TO PURCHASERS


<TABLE>
<CAPTION>
                                                                               Principal Amount of
Name and Address of Purchaser                                                    Notes Purchased
- -----------------------------                                                  -------------------
<S>                                                                            <C>
ALLSTATE LIFE INSURANCE COMPANY                                                     $6,666,660

(1)      All payments by wire transfer
         of immediately available
         funds to:

                  BBK = Harris Trust and Savings Bank
                        ABA #071000288
                  BNF = Allstate Life Insurance Company
                        Collection Account #168-117-0
                  ORG = TruServ Corp.
                  OBI  = DPP - PPN: 89824@AE5 Payment Due
                         Date (MM/DD/YY) -
                         P_ (Enter "P" and amount of principal
                         being remitted, for example,
                         P 5000000.00)
                         I_(Enter "I" and amount of interest being
                         remitted, for example, I 225000.00)

         with sufficient information
         to identify the source and
         application of such funds.

(2)      All notices of payments and
         written confirmations of such
         wire transfers:
                  Allstate Insurance Company
                  Investment Operations - Private Placements
                  3075 Sanders Road, Suite G4A
                  Northbrook, Illinois 60062-7127
                  Telephone:  (847) 402-2769
                  Telecopy:   (847) 326-5040


(3)      All other communications:

                  Allstate Life Insurance Company
                  Private Placement Department
                  3075 Sanders Road, Suite G3A
                  Northbrook, Illinois 60062-7127
                  Telephone:  (847) 402-4394
                  Telecopy:    (847) 326-3092
</TABLE>

<PAGE>   63



                                                                      SCHEDULE 1


                       INFORMATION RELATING TO PURCHASERS

                                                             Principal Amount of
Name and Address of Purchaser                                  Notes Purchased
- -----------------------------                                ------------------
ALLSTATE INSURANCE COMPANY                                      $10,000,000

(1)      All payments by wire transfer
         of immediately available
         funds to:

                  BBK = Harris Trust and Savings Bank
                        ABA #071000288
                  BNF = Allstate Insurance Company
                        Collection Account #168-114-7
                  ORG = TruServ Corp.
                  OBI = DPP - PPN: 89824@AE5 Payment Due
                        Date (MM/DD/YY) -
                        P_ (Enter "P" and amount of principal
                        being remitted, for example,
                        P 5000000.00)
                        I_(Enter "I" and amount of interest
                        being remitted, for example,
                        I 225000.00)

         with sufficient information
         to identify the source and
         application of such funds.

(2)      All notices of payments and
         written confirmations of such
         wire transfers:
                  Allstate Insurance Company
                  Investment Operations - Private Placements
                  3075 Sanders Road, Suite G4A
                  Northbrook, Illinois 60062-7127
                  Telephone:  (847) 402-2769
                  Telecopy:   (847) 326-5040


(3)      All other communications:

                  Allstate Life Insurance Company
                  Private Placement Department
                  3075 Sanders Road, Suite G3A
                  Northbrook, Illinois 60062-7127
                  Telephone:  (847) 402-4394
                  Telecopy:   (847) 326-3092


<PAGE>   64



                                                                      SCHEDULE 1


                       INFORMATION RELATING TO PURCHASERS

                                                             Principal Amount of
Name and Address of Purchaser                                  Notes Purchased
- -----------------------------                                ------------------

AID ASSOCIATION FOR LUTHERANS                                     $10,000,000

(1)      All payments by wire transfer
         of immediately available
         funds to:

                  Citibank, N.A.
                  ABA #021-000-089
                  DDA #36126473
                  Attn:    Judy Rock
                  Ref. Account #846647
                  Aid Association for Lutherans Custody Account
                  $105,000,000 Senior Secured Notes Due 2008
                  July 1, 2008
                  payable date
                  principle and interest breakdown

         with sufficient information
         to identify the source and
         application of such funds.

(2)      All notices of payments and
         written confirmations of such
         wire transfers:




                  Income Collection and Disbursement
                  REF Account #846647
                  Aid Association for Lutherans Custody Account
                  3800 Citibank Center Tampa
                  Building B, Floor 1, Zone 7
                  Tampa, Florida  33610-9122
                  Attn:    Income Collection/Judith Rock


(3)      All other communications:

                  Investment Department
                  Aid Association for Lutherans
                  4321 North Ballard Road
                  Appleton, Wisconsin  54919



<PAGE>   65



                                                                      SCHEDULE 1


                       INFORMATION RELATING TO PURCHASERS

                                                             Principal Amount of
Name and Address of Purchaser                                  Notes Purchased
- -----------------------------                                ------------------

KEYPORT LIFE INSURANCE COMPANY
C/O STEIN ROE & FARNHAM INCORPORATED                              $10,000,000

(1)      All payments by wire transfer
         of immediately available
         funds to:

                  Federal Reserve Bank of Boston
                  ABA# 011001234 / BOS SAFE DEP
                  DDA# 125261
                  For:  KEYPORT / # KEYF0005002
                  CUSIP, Pay Date
                  Physical Private: Federal Reserve Bank of Boston

                  Placement Wire:   011001234/BOS SAFE DEP

                  Instructions for Income: Attn.:  MBS Income CC:  1253
                                           For:  Keyport / # KEYF0005002
                                           Cusip, Description of Security,
                                           Pay Date

         with sufficient information
         to identify the source and
         application of such funds.

(2)      All notices of payments and
         written confirmations of such
         wire transfers:

                  Keyport Life Insurance Company
                  c/o Stein Roe & Farnham Incorporated
                  1 South Wacker Drive
                  Chicago, Illinois  60606
                  Attn.:   Private Placements

(3)      All other communications:

                  Keyport Life Insurance Company
                  c/o Stein Roe & Farnham Incorporated
                  1 South Wacker Drive
                  Chicago, IL 60606

<PAGE>   66



                                                                      SCHEDULE 1


                       INFORMATION RELATING TO PURCHASERS


                                                             Principal Amount of
Name and Address of Purchaser                                  Notes Purchased
- -----------------------------                                ------------------

NATIONWIDE LIFE INSURANCE COMPANY
                                                                 $10,000,000
(1)      All payments by wire transfer
         of immediately available
         funds to:

                  The Bank of New York
                  ABA #021-000-018
                  BNF: IOC566
                  F/A/O Nationwide Life Insurance Company
                  Attn.: P&I Department
                  PPN #89824@AE5
                  Security Description ___________________

         with sufficient information
         to identify the source and
         application of such funds.

(2)      All notices of payments and
         written confirmations of such
         wire transfers:

                  Nationwide Life Insurance Company
                  c/o The Bank of New York
                  P.O. Box 19266
                  Attn.: P&I Department
                  Newark, New Jersey  07915

With a copy to :

                        Nationwide Life Insurance Company
                        Attn.: Investment Accounting
                        One Nationwide Plaza (1-32-05)
                        Columbus, Ohio 43215-2220


(3)      All other communications:

                  Nationwide Life Insurance Company
                  One Nationwide Plaza
                  Columbus, Ohio  43215
                  Attn.:   Corporate Fixed-Income Securities


<PAGE>   67



                                                                      SCHEDULE 1


                       INFORMATION RELATING TO PURCHASERS


                                                             Principal Amount of
Name and Address of Purchaser                                  Notes Purchased
- -----------------------------                                ------------------

FEDERATED MUTUAL INSURANCE COMPANY
                                                                 $3,000,000
(1)      All payments by wire transfer
         of immediately available
         funds to:

                  Norwest Bank Minnesota, N.A.
                  ABA #091000019
                  s/B BNF A/C # 0000840245
                  BNF A/C Name:  Trust Clearing Acct.
                  OBI:       FFC to A/C #12364600
                             Federated Mutual Insurance Company

         with sufficient information
         to identify the source and
         application of such funds.

(2)      All notices of payments and
         written confirmations of such
         wire transfers:

                  Federal Mutual Insurance Company
                  Attn.:   Mark Hood
                  121 East Park Square
                  Owatonna, Minnesota  55060

(3)      All other communications:

                  Federated Mutual Insurance Company
                  Attn.:   Mark Hood
                  121 East Park Square
                  Owatonna, Minnesota  55060

(4)      Federal Tax ID#: 41-0417460



<PAGE>   68

                                                                      SCHEDULE 1


                       INFORMATION RELATING TO PURCHASERS

                                                             Principal Amount of
Name and Address of Purchaser                                  Notes Purchased
- -----------------------------                                -------------------

FEDERATED LIFE INSURANCE COMPANY
                                                                 $2,000,000
(1)      All payments by wire transfer
         of immediately available
         funds to:

                  Northwest Bank Minnesota, N.A.
                  ABA #091000019
                  BNF A/C S/B# 0000840245
                  BNF A/C Name: Trust Clearing Acct.
                  OBI: FFC to A/C #12364500
                       Federated Life Insurance Company

         with sufficient information
         to identify the source and
         application of such funds.

(2)      All notices of payments and
         written confirmations of such
         wire transfers:

                  Federated Life Insurance Company
                  Attn.:  Mark Hood
                  121 East Park Square
                  Owatonna, Minnesota  55060

(3)      All other communications:

                  Federated Life Insurance Company
                  Attn.: Mark Hood
                  121 East Park Square
                  Owatonna, Minnesota  55060

(4)      Federal Tax ID#: 41-6022443



<PAGE>   69
                                                                     SCHEDULE 1


                       INFORMATION RELATING TO PURCHASERS


                                                             Principal Amount of
Name and Address of Purchaser                                  Notes Purchased
- -----------------------------                                -------------------

MODERN WOODMEN OF AMERICA                                         $5,000,000

(1)      All payments by wire transfer
         of immediately available
         funds to:

                  The Northern Trust Company
                  50 South LaSalle Street
                  Chicago, Illinois 60675
                  ABA No. 071-000-152
                  Account Name:  Modern Woodmen of America
                  Account No.: 84352

                  Each such wire transfer shall set forth the name of the
                  Company, the full title (including the applicable coupon rate
                  and final maturity date) of the Notes, a reference to PPN. No.
                  89824@AE5 and the due date and application (as among
                  principal, premium and interest)

         with sufficient information
         to identify the source and
         application of such funds.

(2)      All notices of payments and
         written confirmations of such
         wire transfers:

                  Modern Woodmen of America
                  Attn.:   Investment Accounting Department
                  1701 First Avenue
                  Rock Island, Illinois  61201

(3)      All other communications:

                  Modern Woodmen of America
                  Attn.:   Investment Department
                  1701 First Avenue
                  Rock Island, Illinois  61201


<PAGE>   70



                                                                      SCHEDULE 1


                       INFORMATION RELATING TO PURCHASERS

                                                             Principal Amount of
Name and Address of Purchaser                                  Notes Purchased
- -----------------------------                                -------------------

AMERITAS LIFE INSURANCE CORP.                                      $3,000,000

(1)      All payments by wire transfer
         of immediately available
         funds to:

                  U.S. Bank
                  ABA #104-000-029
                  Acct. #1-494-0070-0188
                  Re. Description of Note; Principal & Interest Breakdown
                  Principal and Interest Breakdown

         with sufficient information
         to identify the source and
         application of such funds.

(2)      All notices of payments and
         written confirmations of such
         wire transfers:

                  Ameritas Life Insurance Corp.
                  5900 "O" Street
                  Lincoln, Nebraska  68510-2234
                  ATTN.: James Mikus
                  Telecopy:  (402) 467-6970

(3)      All other communications:

                  Ameritas Life Insurance Corp.
                  5900 "O" Street
                  Lincoln, Nebraska  68510-2234
                  ATTN.: James Mikus




<PAGE>   71



                                                                      SCHEDULE 1


                       INFORMATION RELATING TO PURCHASERS

<TABLE>
<CAPTION>
                                                                       Principal Amount of
Name and Address of Purchaser                                            Notes Purchased
- -----------------------------                                          -------------------
<S>                                                                    <C>
NATIONAL GUARDIAN LIFE INS. CO                                               $2,000,000

(1)      All payments by wire transfer
         of immediately available
         funds to:

             Firstar Bank Madison
             P.O. Box 7900
             Madison, Wisconsin  53707
             ABA No. 075900465
             For credit to:  National Guardian Life Insurance Company
             Account No.: 312 335 010

         with sufficient information
         to identify the source and
         application of such funds.

(2)      All notices of payments and
         written confirmations of such
         wire transfers:

                  Attn.:   Investment Department
                  National Guardian Life Insurance Company
                  2 East Gilman Street
                  P.O. Box 1191
                  Madison, Wisconsin  53701-1191

(3)      All other communications:

                  Attn.:   Investment Department
                  National Guardian Life Insurance Company
                  2 East Gilman Street
                  P.O. Box 1191
                  Madison, Wisconsin  53701-1191

</TABLE>


<PAGE>   72
                                                                       EXHIBIT A


                                 [FORM OF NOTE]

                               TRUSERV CORPORATION

                          SENIOR SECURED NOTE DUE 2008


No. [_____]                                                       April 14, 2000
$[________]                                                       PPN: 89824@AE5


FOR VALUE RECEIVED, the undersigned, TruServ Corporation (herein called the
"COMPANY"), a corporation organized and existing under the laws of the State of
Delaware, hereby promises to pay to [___________________], or registered
assigns, the principal sum of [_____________] DOLLARS on July 1, 2008, with
interest (computed on the basis of a 360-day year of twelve 30-day months) (a)
on the unpaid balance thereof from (and including) the Original Issuance Date to
(but excluding) the date of repayment in full of all amounts due hereunder, at a
rate per annum equal to (x) for each day during the period from (and including)
the Original Issuance Date to (but excluding) April 1, 1999, 6.85% (y) for each
day during the period from (and including) April 1, 1999 to (but excluding)
January 1, 2000, 7.35%, and (z) for each day during the period from (and
including) January 1, 2000 to (but excluding) the date of repayment in full of
all amounts due hereunder, the Applicable Interest Rate, in each case payable
semiannually, on the first day of January and July in each year and at maturity,
and (b) to the extent permitted by law on any overdue payment (whether by
acceleration or otherwise and including any overdue prepayment) of principal,
any overdue payment of interest and any overdue payment of any Make-Whole Amount
(as defined in the Note Purchase Agreements referred to below), payable
semiannually as aforesaid (or, at the option of the registered holder hereof, on
demand), at a rate per annum equal to the Overdue Rate. In this Note:

"APPLICABLE INTEREST RATE" shall mean, for each day during each Relevant Period,

                  (a) 10.10%, if (i) the long-term unsecured debt of the Company
is not rated by Standard & Poor's Rating Services, a Division of The McGraw-Hill
Companies, Inc. ("S&P"), on the first day of such Relevant Period, or (ii) the
long-term unsecured debt of the Company is rated lower than BBB by S&P on the
first day of such Relevant Period;

                  (b) 9.25%, if the long-term unsecured debt of the Company is
rated BBB or higher by S&P on the first day of such Relevant Period;

provided, however, that the Applicable Interest Rate shall mean, for each day
during any Relevant Period in which an Event of Default (as defined in the Note
Purchase Agreements referred to below) shall have occurred or be continuing, the
Overdue Rate for such day.

"RELEVANT PERIOD" shall mean (i) each six-month period from (and including)
January 1 of each year to (but excluding) July 1 of such year and (ii) each
six-month period from (and including) July 1 of each year to (but excluding)
January 1 of the immediately succeeding year.



<PAGE>   73

"OVERDUE RATE" shall mean, for each day, a rate per annum equal to the greater
of (i) 12.60% and (ii) the sum of 3.5% plus the rate of interest publicly
announced by Morgan Guaranty Trust Company of New York from time to time in the
City of New York as its "base" or "PRIME" rate for such day;

"ORIGINAL ISSUANCE DATE" shall mean September 10, 1998; and

"RELEVANT PERIOD" shall mean (i) each six-month period from (and including)
January 1 of each year to (but excluding) July 1 of such year and (ii) each
six-month period from (and including) July 1 of each year to (but excluding)
January 1 of the immediately succeeding year.

Payments of principal of, interest on and any Make-Whole Amount with respect to
this Note are to be made in lawful money of the United States of America at
Kansas City, Missouri or at such other place as the Company shall have
designated by written notice to the holder of this Note as provided in the Note
Purchase Agreements referred to below.

This Note is one of a series of Senior Notes (herein called the "NOTES") issued
pursuant to separate Amended and Restated Note Purchase Agreements, dated as of
April 14, 2000 (as from time to time amended, the "NOTE PURCHASE AGREEMENTS"),
between the Company and the respective Purchasers named therein and is entitled
to the benefits thereof. Each holder of this Note will be deemed, by its
acceptance hereof, (i) to have agreed to the confidentiality provisions set
forth in paragraph 18 of the Note Purchase Agreements and (ii) to have made the
representation set forth in paragraph 9B of the Note Purchase Agreements.

This Note is a registered Note and, as provided in the Note Purchase Agreements,
upon surrender of this Note for registration of transfer, duly endorsed, or
accompanied by a written instrument of transfer duly executed, by the registered
holder hereof or such holder's attorney duly authorized in writing, a new Note
for a like principal amount will be issued to, and registered in the name of,
the transferee. Prior to due presentment for registration of transfer, the
Company may treat the person in whose name this Note is registered as the owner
hereof for the purpose of receiving payment and for all other purposes, and the
Company will not be affected by any notice to the contrary.

The Company will make required prepayments of principal on the dates and in the
amounts specified in the Note Purchase Agreements. This Note is also subject to
optional prepayment, in whole or from time to time in part, at the times and on
the terms specified in the Note Purchase Agreements, but not otherwise.

This Note is also entitled to the benefits of the Guaranty and the Collateral
Documents referred to in the Note Purchase Agreements.

If an Event of Default, as defined in the Note Purchase Agreements, occurs and
is continuing, the principal of this Note may be declared or otherwise become
due and payable in the manner, at the price (including any applicable Make-Whole
Amount) and with the effect provided in the Note Purchase Agreements.



<PAGE>   74


This Note shall be construed and enforced in accordance with, and the rights of
the parties shall be governed by, the law of the State of New York, excluding
choice of law principles in such State that would require the application of the
laws of a jurisdiction other than such State.

                                                     TruServ Corporation




                                                     By
                                                       -------------------------
                                                       Name:
                                                       Title:


<PAGE>   75


                                  SCHEDULE 6A2

                    [Debt outstanding as of March 31, 2000]


<PAGE>   76



                                   SCHEDULE 8E

           [Projections on a quarterly basis through 12/31/2000 and on
                       an annual basis for 2001 and 2002]


<PAGE>   77



                                TABLE OF CONTENTS

<TABLE>
<S>    <C>                                                                                                       <C>
1.     DESCRIPTION OF NOTES.......................................................................................2
       1A.    Description Of Notes................................................................................2
       1B.    Original Issuance Date; Replacement Of Notes; Amendment Fee.........................................2

2.     OTHER AGREEMENTS; OTHER NOTES..............................................................................3


3.     EFFECTIVENESS..............................................................................................3

       3A.    Certain Documents...................................................................................3
       3B.    Representations and Warranties; Performance; No Default.............................................5
       3C.    Purchase Permitted by Applicable Laws...............................................................5
       3D.    Other Purchasers....................................................................................6
       3E.    Private Placement Number............................................................................6
       3F.    Changes in Corporate Structure......................................................................6
       3G.    Proceedings and Documents...........................................................................6

4.     PREPAYMENTS................................................................................................6

       4A.    Required Prepayments................................................................................6
       4B.    Optional Prepayments with Make-Whole Amount.........................................................6
       4C.    Allocation of Partial Prepayments...................................................................7
       4D.    Maturity; Surrender, etc............................................................................7
       4E.    Purchase of Notes...................................................................................7
       4F.    Make-Whole Amount...................................................................................7

5.     AFFIRMATIVE COVENANTS......................................................................................9

       5A.    Financial Statements................................................................................9
       5B.    Inspection.........................................................................................11
       5C.    Maintenance of Properties..........................................................................12
       5D.    Maintenance of Insurance...........................................................................12
       5E.    Cooperative Status.................................................................................12
       5F.    Compliance with Laws...............................................................................13
       5G.    Payment of Taxes and Claims........................................................................13
       5H.    Corporate Existence, etc...........................................................................13
       5I.    Collateral Accounting Systems Examination..........................................................13
       5J.    Real Estate Documents..............................................................................13
       5K.    Further Assurances.................................................................................14
       5L.    Waiver of Negative Pledge..........................................................................15

6.     NEGATIVE COVENANTS........................................................................................15

       6A.    Lien, Debt and Other Restrictions..................................................................15
       6B.    Restricted Investments.............................................................................19
       6C.    Restricted Payments................................................................................19
       6D.    Compliance with ERISA..............................................................................20
       6E.    No Change in Subordination Terms, etc..............................................................20
       6F.    Nature of Business.................................................................................20
       6G.    Ratio of Asset Base to Debt........................................................................21
       6H.    Fixed Charge Coverage Ratio........................................................................21
       6I.    Minimum EBITDA.....................................................................................21
       6J.    Inactive Subsidiaries..............................................................................21
       6K.    Amendments to Financing Agreements.................................................................21
</TABLE>

<PAGE>   78


<TABLE>
<S>    <C>                                                                                                       <C>
7.     EVENTS OF DEFAULT.........................................................................................22

       7A.    Acceleration.......................................................................................22
       7B.    Rescission of Acceleration.........................................................................25
       7C.    Notice of Acceleration or Rescission...............................................................26
       7D.    Other Remedies.....................................................................................26
       7E.    No Cure of Default by Application of Collateral....................................................26

8.     REPRESENTATIONS, COVENANTS AND WARRANTIES.................................................................26

       8A.    Organization; Qualifications; Corporate Power......................................................26
       8B.    Authorization, etc.................................................................................26
       8C.    Disclosure.........................................................................................27
       8D.    Organization and Ownership of Shares of Subsidiaries; Affiliates...................................27
       8E.    Financial Statements...............................................................................28
       8F.    Actions Pending....................................................................................29
       8G.    Outstanding Debt...................................................................................29
       8H.    Title to Properties................................................................................29
       8I.    Taxes..............................................................................................29
       8J.    Conflicting Agreements and Other Matters...........................................................30
       8K.    Offering of Notes..................................................................................30
       8L.    Use of Proceeds....................................................................................30
       8M.    ERISA..............................................................................................31
       8N.    Governmental Consent...............................................................................31
       8O.    Environmental Compliance...........................................................................31
       8P.    Section 144A.......................................................................................31
       8Q.    Status under Certain Statutes......................................................................31
       8R.    Priority of Notes; Benefited Obligations...........................................................32
       8S.    Licenses, Permits, etc.............................................................................32
       8T.    Year 2000 Problem..................................................................................32

9.     REPRESENTATIONS AND WARRANTIES OF THE PURCHASERS..........................................................32

       9A.    Purchase for Investment............................................................................32
       9B.    Source of Funds....................................................................................33

10.    DEFINITIONS; ACCOUNTING MATTERS...........................................................................34

       10A. Defined Terms........................................................................................34
       10B. Accounting Principles, Terms and Determinations......................................................45

11.    REGISTRATION; EXCHANGE; SUBSTITUTION OF NOTES.............................................................45

       11A. Registration of Notes................................................................................45
       11B. Transfer and Exchange of Notes.......................................................................45
       11C. Replacement of Notes.................................................................................46

12.    PAYMENTS ON NOTES.........................................................................................46

       12A. Place of Payment.....................................................................................46
       12B. Home Office Payment..................................................................................46

13.    EXPENSES, ETC.............................................................................................47

       13A. Transaction Expenses.................................................................................47
       13B. Company Indemnification..............................................................................47
       13C. Survival.............................................................................................48
</TABLE>

<PAGE>   79

<TABLE>
<S>                                                                                                             <C>
14.    SURVIVAL OF REPRESENTATIONS AND WARRANTIES; ENTIRE AGREEMENT..............................................48


15.    AMENDMENT AND WAIVER......................................................................................49

       15A. Requirements.........................................................................................49
       15B. Solicitation of Holders of Notes.....................................................................49
       15C. Binding Effect, etc..................................................................................49
       15D. Notes Held by Company, etc...........................................................................50

16.    NOTICES...................................................................................................50


17.    REPRODUCTION OF DOCUMENTS.................................................................................50


18.    CONFIDENTIAL INFORMATION..................................................................................51


19.    SUBSTITUTION OF PURCHASER.................................................................................52


20.    MISCELLANEOUS.............................................................................................52

       20A. Successors and Assigns...............................................................................52
       20B. Payments Due on Non-Business Days....................................................................52
       20C. Severability.........................................................................................52
       20D. Construction.........................................................................................52
       20E. Counterparts.........................................................................................52
       20F. Governing Law........................................................................................53
       20G. Submission to Jurisdiction...........................................................................53
       20H. WAIVER OF JURY TRIAL.................................................................................53
       20I.   Amendment and Restatement..........................................................................53
       20J. Intercreditor Agreement; Collateral Matters..........................................................53
       20K. Waiver...............................................................................................54
       20L. Interest Rate Limitation.............................................................................54
</TABLE>

Exhibits

Exhibit A            Form of Note
Exhibit B            Form of Opinion of Michael Best & Friedrich LLC
Exhibit C            [Not Used]
Exhibit D            Form of Promissory Notes
Exhibit E            Form of Subordination Provisions
Exhibit F            Guaranty
Exhibit G            Intercreditor Agreement
Exhibit H            Pledge Agreement
Exhibit I            Security Agreement
Exhibit J            Trademark Security Agreement

Schedules

Schedule 1           Purchasers
Schedule 5J          Part 1 - Primary Property
                     Part 2 - Secondary Property
Schedule 6A(1)       Liens
Schedule 6A(2)       Debt
Schedule 6B          Investments
Schedule 8A          Subsidiary Stock
Schedule 8C          Change
Schedule 8D          Subsidiaries, Affiliates, Directors/Officers and Agreements
Schedule 8E          Financial Statements/Projections
Schedule 8G          Outstanding Funded and Current Debt
Schedule 8J          Restricting Agreements
Schedule 8L          Proceeds of Notes
Schedule 8R          Benefited Obligations
Schedule 8S          Licenses, Permits


<PAGE>   1
                                                                    EXHIBIT 10-E




                                  TRU*SERV(TM)












                              TRU*SERV CORPORATION
                          SUPPLEMENTAL RETIREMENT PLAN

                       (AMENDED EFFECTIVE JULY 24, 1998)














- --------------------------------------------------------------------------------
    WORLD HEADQUARTERS  8600 W. Bryn Mawr Avenue Chicago, Illinois 60631-3505
                                  773/695-5000
<PAGE>   2
                          SUPPLEMENTAL RETIREMENT PLAN

                       Amended Effective January 1, 1998

SECTION 1. ESTABLISHMENT AND PURPOSE

1.1  ESTABLISHMENT OF THE PLAN. TRU*SERV CORPORATION (the "Company") has
heretofore established an unfunded supplemental retirement plan, which is known
as the "TRU*SERV CORPORATION SUPPLEMENTAL RETIREMENT PLAN"(the "Plan") and which
was originally effective January 1, 1988. This Amendment is effective January 1,
1998.

1.2  PURPOSE. The purpose of this Plan is to supplement the benefits from the
Company's Qualified Retirement Plan for selected executives of the Company and
its subsidiaries.

SECTION 2. DEFINITIONS

2.1  DEFINITIONS. Whenever used in this Plan, it is intended that the following
terms shall have the meanings set forth below:

          (a) "ACTUARIAL EQUIVALENT" means the term as defined in the Qualified
Retirement Plan.

          (b) "ADMINISTRATOR" means an individual or committee appointed by the
Chief Executive Officer and so identified to Participants.

          (c) "BOARD" means the board of Directors of the Company.

          (d) "CHANGE IN CORPORATE STRUCTURE" means either:

                    (I) During any period of two (2) consecutive years (not
              including any period prior to January 1, 1998), individuals who at
              the beginning of such period constitute the Board (and any new
              Director, whose election was approved by a vote of at least
              two-thirds (2/3) of the Directors then still in office who either
              were Directors at the beginning of


<PAGE>   3

              the period or whose election or nomination for election was so
              approved) cease for any reason to constitute a majority thereof;
              or (ii) the consummation of: (A) a plan of liquidation of the
              Company; or (B) sale or disposition of all or substantially all
              the Company's assets; or (C) a merger, consolidation, or
              reorganization of the Company with or involving any other
              corporation, including the merger of Cotter & Company and
              ServiStar Coast to Coast, July 1, 1997.

          (e) "CHIEF EXECUTIVE OFFICER" means the Chief Executive Officer of the
Company.

          (f) "COMPANY" MEANS TRU*SERV CORPORATION, a Delaware corporation.

          (g) EARLY RETIREMENT DATE means the date on which the participant
attains age 55 and completes at least 10 years of Service, or, with respect to
persons who on July 1, 1997, or, on December 31, 1997 were Officers of the
Company or Participants in the Plan, the date such person actually terminates
employment.

          (h) "FINAL AVERAGE COMPENSATION" means the average of the sum of the
Participant's base annual salary plus performance, plus bonuses, which are paid
for goal or performance achievements, and (including any reduction therein
related to a Participant-elected deferral of such base annual salary, or bonuses
to a later payment date, but excluding the payment of any such deferred base
salary or bonus in the year received) paid during the three (3) highest paid
calendar years in the ten (10) calendar years of continuous employment with the
Company or a Predecessor Corporation immediately preceding the date on which
occurs the earliest of the Participant's retirement (at or after his Normal
Retirement Date or Early Retirement Date), death, or Early Retirement Date),
death, or termination subsequent to a Change in Corporate Structure.

          (i) "HIS" means Participant, without regard to actual gender.
<PAGE>   4
          (j) "NORMAL RETIREMENT DATE" means the date on which a Participant has
both attained age sixty (60) and completed five (5) years of Service.

          (k) "OFFICER" means an employee holding one or more of the following
positions: President, Chief Executive Officer, Chief Operating Officer, or Vice
President, but shall not include Assistant Vice Presidents.

          (1) "PARTICIPANT" means an Officer or a management employee of the
Company or any subsidiary thereof who satisfies the participation requirement of
Section 3.1 hereof.

          (m) "PREDECESSOR CORPORATION" means a corporation (and its
subsidiaries) which have been acquired by the Company or which became part of
the Company through a merger, consolidation or reorganization, including but not
limited to ServiStar Coast to Coast Corporation ("ServiStar").

          (n) "PRIMARY SOCIAL SECURITY BENEFIT" means the estimated monthly
primary old-age Social Security insurance benefit to which the Participant is or
would be entitled at his Normal Retirement Date or at his retirement if later,
based on the provisions of the Social Security Act in effect on the date of
retirement, before any offsets for earned income. For purposes of estimating the
Primary Social Security Benefit, it shall be assumed that the Participant has no
wages covered by Social Security after retirement.

          (o) "QUALIFIED RETIREMENT PLAN" means any retirement plan which is
maintained by the Company and/or any subsidiary thereof and which is a qualified
plan under Section 401 (a) of the Internal Revenue Code, excluding the TruServ
Corporation Employee Savings and Compensation Deferral Plan. The amount of the
benefits payable from such Qualified Retirement Plan shall be determined on an
actuarially equivalent lump sum basis in accordance with such retirement plan.

          (p) "SECULAR TRUST BENEFITS" means benefits from any "secular" trust
provided for by the Company, any of its subsidiaries, any Predecessor
Corporation or a Participant
<PAGE>   5
himself, under which contributions to the trust for a Participant's benefit are
immediately taxable to the Participant.

          (q) "SERVICE" shall have the same meaning in this Plan as "Years of
Service" in the Qualified Retirement Plan under which the Participant's last
date of hire. Service with a Predecessor shall also be counted and for this
purpose, such service shall be quantified in terms of Years of Service in
accordance with the rules of the Qualified Retirement Plan under which the
Participant is covered.

          (r) "SURVIVING SPOUSE" means the spouse to whom a deceased Participant
has been lawfully married: (1) for a period of at least one year ending on the
date of the Participant's death; or (2) where such death occurs after benefit
payments have commenced under the Plan, as of the commencement date of those
payments to the Participant.

SECTION 3. PARTICIPATION

3.1  SELECTION OF PARTICIPANTS. Officers of the Corporation shall be
participants in the Plan. The Chief Executive Officer, in his discretion, may
also select those persons to be Participants in the Plan from among those other
management employees of the Company and its subsidiaries who are Participants in
a Qualified Retirement Plan. Notwithstanding the foregoing, no employee
previously employed by ServiStar shall become a Participant in this Plan if he
has elected in writing to continue to participate in the ServiStar supplemental
executive retirement plan.

SECTION 4. RETIREMENT BENEFITS

4.1  NORMAL RETIREMENT BENEFIT.

     (a) ELIGIBILITY. A Participant shall receive a normal retirement benefit
upon termination of Service on or after his Normal Retirement Date.

     (b) AMOUNT.

     (i) BENEFIT. The Participant's benefit shall be a "Defined Lump Sum" which
shall be an amount equal to the sum of thirty-three (33) percent of the
Participant's Final Average Compensation for each Year of Service up to age
fifty-five (55) and forty-two (42) percent of the

<PAGE>   6
Participant's Final Average Compensation for each Year of Service after age
fifty-five (55), up to a maximum of six hundred sixty (660) percent of the
Participant's Final Average Compensation, reduced by the Actuarial Equivalent
lump sum amounts that the Participant has received or is eligible to receive
from any of the other sources of benefits described in Subsection 4.1(b)(ii).

     (ii)  OTHER SOURCES OF BENEFITS. The other sources of benefits include:

     Qualified Retirement Plans;

     Payments made to a participant's individual secular trust pursuant to
     Section 7.2; The lump sum equivalent of the Participant's Primary Social
     Security Benefit to which he is entitled, whether or not received,
     multiplied by a fraction, the numerator of which is the Participant's Years
     of Service (but not more than 20) and the denominator of which is 20; and

     Secular Trust Benefits (including the cash surrender value of any life
     insurance) plus any amounts paid to the Participant to "gross up" the
     Participant for taxes paid by the Participant with respect to contributions
     to a Secular Trust, under this Plan or any Predecessor Corporation plan.

     For purposes of calculating the lump sum equivalent of a Participant's
     Primary Social Security Benefit, such lump sum equivalent will be
     considered to be ninety-six (96) times the Primary Social Security Benefit.

     (c)  PAYMENT AND DURATION. Such Participant's Defined Lump Sum calculated
          in

               (b) above shall be paid on the first day of the calendar month
          after the date the Participant's Service terminates pursuant to this
          Section 4.1, unless with the consent of the Administrator, the Defined
          Lump Sum shall be converted into an Actuarial Equivalent single life
          annuity. Payment of monthly retirement benefits pursuant to a single
          life annuity, shall commence as on the first day of the calendar month
          beginning on or after the date the Participant's Service terminates
          pursuant to this Section 4.1, unless at the election of the
          Participant, the Defined Lump Sum is converted and shall continue to
          be paid as of the first day of each month for the remainder of the
          Participant's life. If a Participant is married, however, and does not
          elect benefits to be paid as provided in Section 6.1, such
<PAGE>   7
          amount shall be paid in the form of an Actuarial Equivalent joint and
          survivor annuity with fifty (50) percent of such Participant's reduced
          monthly lifetime amounts being payable to such Participant's Surviving
          Spouse for the remainder of such Spouse's life.

4.2  EARLY RETIREMENT BENEFITS.

     (a)  ELIGIBILITY. A Participant shall receive vested early retirement
benefits under the provisions of this Plan upon termination of his Service prior
to his Normal Retirement Date, but on or after his Early Retirement Date.

     (b)  AMOUNT. Upon termination of a Participant's Service, pursuant to (a)
above, the Participant shall be entitled to receive a vested early retirement
benefit. Such benefit shall be computed in the same manner as the Participant's
normal retirement benefit under Subsection 4.1(b), based on the Participant's
Final Average Compensation and Years of Service as of the date his Service
terminates.

     (c)  PAYMENT AND DURATION. Such Participant's Defined Lump Sum calculated
in Subsection 4.1(b) above shall be paid on the first day of the calendar month
after the date the Participant's Service terminates pursuant to Section 4.1(b)
unless with the consent of the Administrator, the defined lump sum shall be
converted into an Actuarial Equivalent single life annuity. Payment of monthly
retirement benefits pursuant to a single life annuity, shall commence as on the
first day of the calendar month beginning on or after the date the Participant's
Service terminates pursuant to this Section 4.2 unless at the election of the
Participant, the Defined Lump Sum is converted and shall continue to be paid as
on the first day of each month for the remainder of the Participant's life. If a
Participant is married, however, and does not elect benefits to be paid as
provided in Section 6.1, such amount shall be paid in the form of an Actuarial
Equivalent joint and survivor annuity with fifty (50) percent of such
Participant's reduced monthly lifetime amounts being payable to such
Participant's Surviving Spouse for the remainder of such Spouse's life.
<PAGE>   8
SECTION 5. DEATH BENEFIT

5.1  PAYMENTS TO SURVIVING SPOUSE.

     (a) ELIGIBILITY. A Surviving Spouse shall receive a death benefit under the
provisions of this Plan, upon the death, prior to the payment of a benefit, of a
Participant eligible to receive a retirement benefit under Subsection 4.1 or
4.2.

     (b) AMOUNT. The monthly death benefit payable to an eligible Surviving
Spouse shall be equal to fifty-five (55) percent of the Participant's Defined
Lump Sum determined in accordance with Subsection 4.1(b) or 4.2(b), whichever
is applicable, or at the surviving spouse's option converted to an Actuarial
Equivalent single life annuity.

     (c) PAYMENT AND DURATION. Such Surviving Spouse's death benefits shall be
in a single lump sum, with the consent of the Administrator, in an Actuarial
Equivalent single life annuity. Payment of monthly death benefits provided under
this Plan shall commence as of the first day of the calendar month beginning
after the date of a Participant's death and shall continue to be paid monthly
thereafter as of the first day of each month for the remainder of the Surviving
Spouse's life unless paid in a single lump sum.

SECTION 6. OPTIONAL PAYMENT METHOD

6.1  MARRIED PARTICIPANT'S PAYMENT FORM ELECTION. A married Participant who is
     eligible to receive any benefits provided under Section 4 hereof may, prior
     to terminating Service, elect to have those benefits paid in the
     alternative form of a joint and survivor annuity which will continue
     monthly payments for life to his spouse equal to one hundred (100) percent
     of the actuarially reduced monthly amount paid to him during his lifetime.
     The benefits payable to the Participant and his spouse under this
     alternative form shall be the Actuarial Equivalent to the value of the
     benefits that would have otherwise been payable to him under Section 4
     hereof. A Participant's election under this Section 6 must be filed in
     writing with the Administrator at least sixty (60) days prior to the date
     his monthly benefit payments are to commence under Section 4.
<PAGE>   9
SECTION 7. FINANCING OF BENEFITS

7.1  CONTRACTUAL OBLIGATION. Subject to the provisions of Section 8.3 hereof, it
is intended that the Company is under a contractual obligation to fully fund all
benefit obligations, and to make the payments, under this Plan while it is in
effect.

7.2  PARTICIPANT SECURITY. A "rabbi" trust may be established under this Plan by
the execution of a separate trust agreement with one or more trustees. The
assets of the rabbi trust will be held, invested and disposed of by its trustee,
in accordance with the terms of the rabbi trust, for the exclusive purpose of
providing Plan benefits for those Participants employed by the Company. The
assets of the rabbi trust shall at all times be subject to the claims of the
general creditors of the Company.

The rabbi trust shall be a means of segregating and accumulating funds to be
used to pay benefits pursuant to the terms of this Plan, and no part of the
assets of the rabbi trust shall be recoverable by the Company, until all
benefits payable under this plan have been paid to Participants; provided,
however, that the assets of the rabbi trust shall be subject at all times to the
claims of the Company's creditors. Plan Participants and Surviving Spouses shall
have no preferred claim on, or any beneficial ownership interest in, any assets
of the rabbi trust. Any rights created under the Plan and rabbi trust shall be
mere unsecured contractual rights of Plan Participants and their surviving
spouses against the Company.

In the event of a Change in Corporate Structure, a Defined Lump Sum Payment
under Section 8.3, or if the Company has a Senior Debt to Capital Ratio of more
than 2.0 to 1.0, each Participant's vested benefits shall be transferred from
the Company and/or the rabbi trust to individual secular trusts for the
exclusive benefit of each Participant and Surviving Spouse. The assets
transferred from the rabbi trust to the individual secular trusts shall be
divided in proportion to the accrued benefit as of the date of the transfer.


<PAGE>   10
The Company shall be relieved of any obligation to pay any benefits under this
Plan to a Participant or surviving spouse to the extent such obligation has been
discharged through payments made under the rabbi trust or to a Participant's
Secular Trust.

7.3  For the purposes of this Section 7 the following definitions shall be
applicable:

     "Affiliate" shall mean any person, partnership, firm or corporation, which,
directly or indirectly, controls, is controlled by, or is under common control
with, the Company.

     "Capitalized Lease" shall mean any lease which is capitalized on the books
of the Company, or should be so capitalized under GAAP.

     "Debt to Worth Ratio" shall mean the relationship, expressed as a numerical
ratio, between:

               (i)   the total of all liabilities of Company which would appear
          on a balance sheet of Company in accordance with GAAP including
          Capitalized Lease obligations; and

               (ii)  Tangible Net Worth.

          "GAAP" shall mean generally accepted accounting principles currently
in effect in the United States as they may be changed or supplemented from time
to time.

          "Tangible Net Worth" shall mean the total of all assets which, under
GAAP, would appear on the consolidated balance sheet of the Company and its
Affiliates, less the sum of the following:

          (a)  the book amount of all such assets which would be treated as
intangibles under GAAP, including, without limitation, all such items as
goodwill, noncompete agreements, trademarks, trademark rights, trade names,
trade name rights, brands, copyrights, patents, patent rights, licenses,
deferred charges and unamortized debt discount and expense;

          (b)  any net write-up in the book value of any such assets resulting
from a revaluation thereof subsequent to January 1, 1998;
<PAGE>   11
          (c)  all reserves, including reserves for depreciation, obsolescence,
depletion, insurance and inventory valuation, but excluding contingency reserves
not allocated for any particular purpose and not deducted from assets;

          (d)  the amount, if any, at which any shares of stock of the Company
or any Affiliate appear on the asset side of such consolidated balance sheet;

          (e)  all liabilities of the Company and its Affiliates shown on such
consolidated balance sheet; and

          (f)  all investments in foreign Affiliates and unconsolidated domestic
Affiliates.

SECTION 8. MUTUAL AGREEMENTS

8.1   GUARANTEE OF EMPLOYMENT. Nothing herein shall be construed as conferring
upon the Participant any greater rights to employment by the Company and its
subsidiaries than he would otherwise have.

8.2   LIABILITY. Neither the Company and any subsidiary thereof nor any
shareholder, director, Officer or other employee of the Company or any other
person shall be liable for any act or failure to act under the Plan, except for
gross negligence or fraud.

8.3   AMENDMENT OR TERMINATION OF THE PLAN. The Company reserves the right to
      amend, modify, terminate, or discontinue the Plan at any time. Such
      action shall only be by resolution of the Board of Directors and shall be
      final, binding, and conclusive as to all parties, including any
      Participant, any Surviving Spouse thereof and all other Company or
      subsidiary employees and persons; provided, however, that any such
      Company action to amend, terminate or discontinue the Plan or to change
      the payment amount or the time and manner of payment thereof as then
      provided in the Plan shall not be effective and operative with respect
      to any Participant or Surviving Spouse who already is vested or has
      commenced receipt of benefit payments under Sections 4, 5, 6 or 9 hereof,
      as applicable, on the date of such Company action or with respect to any
      Spouse to whom benefits under Section 6 hereof, as applicable, would be
      payable due to the subsequent




<PAGE>   12
      death of any such Participant then receiving benefit payments. Unless any
      amendment, termination, or modification results in a new, or modified
      Plan, with equal or improved terms to this Plan, the benefits of all
      Participants in the Plan shall be vested and payable in a Defined Lump
      Sum in accordance with Section 4.2 at the effective time of such change
      in the terms of the Plan.

8.4   ASSIGNMENT OF RIGHTS. No benefits payable under this Plan shall be subject
in any manner to anticipation, alienation, sale, transfer, assignment, pledge,
encumbrance, charge, garnishment, execution or levy of any kind, either
voluntary or involuntary, prior to actually being received by the person
entitled to the benefit under the terms of the Plan; and any attempt to
anticipate, alienate, sell, transfer, assign, pledge, encumber, charge or
otherwise dispose of any right to benefits payable hereunder shall be void.

8.5   APPLICABLE LAW. This Plan is intended to constitute a plan which is
unfunded and is maintained by the Company primarily for the purpose of providing
deferred compensation for a select group of management or highly compensated
employees and that except to the extent that ERISA applies to such plan, the
laws of Illinois will apply.

8.6   OVERPAYMENT. If any payment under this or a Predecessor Corporation Plan
shall be determined by the Company to have been excessive or improper and the
Participant or his Surviving Spouse shall fail, upon Company request, to make
repayment to the Company of such overpayment, the Company shall deduct the
amount of such overpayment from any future benefit payments under this Plan.

8.7   FACILITY OF PAYMENT. Whenever a Participant or a Surviving Spouse entitled
to a monthly retirement benefit or death benefit hereunder shall be determined
to be under a legal disability or otherwise incapacitated in any way as so to be
unable to manage his or her financial affairs, the following provisions apply.
The Company may direct that all or any portion of the monthly retirement
payments or death benefits to be made to such Participant or Surviving Spouse
shall be made to such person's spouse or any other person, in any manner that
the Company considers advisable, to be expended for his benefit. The decision of
the Company shall, in each case, be



<PAGE>   13
final and binding upon all persons, and any payment made pursuant to this
provision shall operate as a complete discharge of the obligations of the
Company under the Plan.

8.8   ACTION CONCLUSIVE. The Administrator has sole discretion administering and
interpreting all provisions of this Plan. Any action or decision made by the
Administrator with respect to eligibility for and payment of supplemental
retirement income benefits of death benefits to be made under the Plan made by
the Administrator in good faith will be binding and conclusive on the
Participant, his Spouse or his beneficiary.

8.9   SUCCESSORS. The Plan shall be binding upon and inure to the benefit of the
Participant and the Company and any successor company of the Company by way of
merger, reorganization, acquisition, or sale by the Company of substantially all
of its assets.

SECTION 9. CHANGE IN CORPORATE STRUCTURE

In the event of a Change in Corporate Structure each Participant at the time of
the change in the Corporate Structure who is not already vested under the Plan
shall be vested and have a right to receive all benefits calculated and paid in
accordance with Section 4.2. Unless such surviving or successor employer agrees
to maintain the Plan in accordance with its existing, or improved terms
following the Change in Corporate Structure the benefits of all Participants in
the Plan shall be vested and payable in a Defined Lump Sum, at the effective
time of any such change in the terms of the Plan.


                                Executed on this ___ day of ____________, 1998.



Attest:
By:__________________________   By: _________________________


Title:_______________________   Title: ______________________








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