IKON OFFICE SOLUTIONS INC
10-Q, 2000-05-15
COMPUTERS & PERIPHERAL EQUIPMENT & SOFTWARE
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                                  UNITED STATES
                       SECURITIES AND EXCHANGE COMMISSION
                             Washington, D. C. 20549

                                    Form 10-Q


(Mark One)*
[X] Quarterly report pursuant to section 13 or 15(d) of the Securities  Exchange
Act of 1934 for the  quarterly  period  ended March 31,  2000 or [ ]  Transition
report  pursuant to section 13 or 15(d) of the  Securities  Exchange Act of 1934
for the transition period from to

Commission file number     1-5964
                         ---------


                           IKON OFFICE SOLUTIONS, INC.
- --------------------------------------------------------------------------------
             (Exact name of registrant as specified in its charter)

             OHIO                                               23-0334400
- --------------------------------                            ----------------
(State or other jurisdiction of                             (I.R.S. Employer
incorporation or organization)                             Identification No.)


                 P.O. Box 834, Valley Forge, Pennsylvania 19482
- --------------------------------------------------------------------------------
                    (Address of principal executive offices)
                                   (Zip Code)

                                 (610) 296-8000
- --------------------------------------------------------------------------------
              (Registrant's telephone number, including area code)

                                      NONE
- --------------------------------------------------------------------------------
              (Former name, former address and former fiscal year,
                         if changed since last report)

Indicate by check mark whether the registrant (1) has filed all reports required
to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during
the  preceding 12 months (or for such  shorter  period that the  registrant  was
required  to file  such  reports),  and  (2) has  been  subject  to such  filing
requirements for the past 90 days.

Yes    X    No

* Applicable only to corporate issuers:

Indicate the number of shares  outstanding  of each of the  issuer's  classes of
common stock, as of May 4, 2000.

Common Stock, no par value                                    149,301,000 shares

<PAGE>
                                      INDEX

                           IKON OFFICE SOLUTIONS, INC.


PART I.  FINANCIAL INFORMATION


     Item 1.   Financial Statements

               Consolidated Balance Sheets--March 31, 2000
               (unaudited) and September 30, 1999

               Consolidated Statements of Operations--Three and six
               months ended March 31, 2000 and 1999 (unaudited)

               Consolidated Statements of Cash Flows--Six months
               ended March 31, 2000 and 1999 (unaudited)

               Notes to Condensed Consolidated Financial Statements--
               March 31, 2000 (unaudited)


     Item 2.   Management's Discussion and Analysis of Results
               of Operations and Financial Condition and Liquidity

     Item 3.   Quantitative and Qualitative Disclosures About Market Risk



PART II.  OTHER INFORMATION

     Item 4.    Submission of Matters to a Vote of Security Holders

     Item 5.    Other Information

     Item 6.    Exhibits and Reports on Form 8-K


SIGNATURES

<PAGE>
                             IKON OFFICE SOLUTIONS, INC.
                             CONSOLIDATED BALANCE SHEETS
                                  ( in thousands )

<TABLE>
<CAPTION>
                                                                                    March 31,           September 30,
                                                                                      2000                  1999
ASSETS                                                                            (unaudited)
- ------                                                                            -----------           -------------
<S>                                                                               <C>                   <C>
Current Assets
      Cash and cash equivalents                                                   $    51,345           $     3,386
      Restricted cash                                                                  76,551                29,625
      Accounts receivable, less allowances of: March 31, 2000 - $44,837,
          September 30, 1999 - $43,543                                                688,512               725,308
      Finance receivables, net                                                      1,013,111               887,396
      Inventories                                                                     379,124               338,947
      Prepaid expenses and other current assets                                       104,236               111,386
      Deferred taxes                                                                  138,520               137,853
                                                                                  -----------           -----------
      Total current assets                                                          2,451,399             2,233,901
                                                                                  -----------           -----------

Long-Term Finance Receivables, net                                                  1,918,323             1,677,230

Equipment on Operating Leases, net                                                     80,954                87,496

Property and Equipment, at cost                                                       548,509               535,304
      Less accumulated depreciation                                                   301,373               275,489
                                                                                  -----------           -----------
                                                                                      247,136               259,815
                                                                                  -----------           -----------

Goodwill, net                                                                       1,337,333             1,385,295

Other assets                                                                          137,394               157,576
                                                                                  -----------           -----------

                                                                                  $ 6,172,539           $ 5,801,313
                                                                                  ===========           ===========

LIABILITIES AND SHAREHOLDERS' EQUITY

Current Liabilities
      Current portion of long-term debt                                           $    85,836           $    95,262
      Current portion of long-term debt, finance subsidiaries                       1,317,300               974,033
      Notes payable                                                                   222,587                44,968
      Trade accounts payable                                                          196,065               169,763
      Accrued salaries, wages and commissions                                         116,076               128,501
      Accrued shareholder litigation settlement                                           831               117,652
      Deferred revenues                                                               204,214               205,654
      Other accrued expenses                                                          343,214               311,758
                                                                                  -----------           -----------
      Total current liabilities                                                     2,486,123             2,047,591
                                                                                  -----------           -----------

Long-Term Debt                                                                        713,647               718,814

Long-Term Debt, Finance Subsidiaries                                                  982,538             1,029,176

Deferred Taxes                                                                        386,321               375,007

Other Long-Term Liabilities                                                           171,985               170,185

Shareholders' Equity
      Common stock, no par value
          Authorized - 300,000 shares
          Issued March 31, 2000 - 150,366 shares;                                   1,016,039             1,008,392
          September 30, 1999 - 149,271 shares
      Unearned compensation                                                            (8,670)               (5,513)
      Retained earnings                                                               431,080               464,150
      Accumulated other comprehensive loss                                             (5,775)               (4,922)
      Common shares in treasury, at cost: March 31, 2000 - 25 shares;
          September 30, 1999 - 53 shares                                                 (749)               (1,567)
                                                                                  -----------           -----------
                                                                                    1,431,925             1,460,540
                                                                                  -----------           -----------

                                                                                  $ 6,172,539           $ 5,801,313
                                                                                  ===========           ===========
</TABLE>

See notes to condensed consolidated financial statements
<PAGE>
                         IKON Office Solutions, Inc.
                    CONSOLIDATED STATEMENTS OF OPERATIONS
                   (in thousands, except per share amounts)
                                 (unaudited)

<TABLE>
<CAPTION>
                                                                Three Months Ended                      Six Months Ended
                                                                     March 31,                              March 31,
                                                          ------------------------------        -------------------------------
                                                              2000               1999               2000               1999
                                                          -----------        -----------        -----------         -----------
<S>                                                       <C>                <C>                <C>                 <C>
Revenues
Net sales                                                 $   727,929        $   720,062        $ 1,396,411         $ 1,427,781
Service and rentals                                           571,329            585,662          1,154,250           1,186,921
Finance income                                                 81,070             66,926            162,167             154,365
                                                          -----------        -----------        -----------         -----------
                                                            1,380,328          1,372,650          2,712,828           2,769,067
                                                          -----------        -----------        -----------         -----------

Costs and Expenses
Cost of goods sold                                            484,074            492,363            935,166             964,109
Service and rental costs                                      353,831            342,832            699,269             692,713
Finance interest expense                                       39,508             29,306             78,960              61,986
Selling and administrative                                    424,559            453,888            862,782             922,851
Asset impairment charge                                                                              51,548
Restructuring charge                                                                                 53,792
                                                          -----------        -----------        -----------         -----------
                                                            1,301,972          1,318,389          2,681,517           2,641,659
                                                          -----------        -----------        -----------         -----------

Operating income                                               78,356             54,261             31,311             127,408
Interest expense                                               17,626             18,995             33,620              38,542
                                                          -----------        -----------        -----------         -----------
Income (loss) before income tax expense                        60,730             35,266             (2,309)             88,866
Income tax expense                                             25,877             12,399             18,474              37,323
                                                          -----------        -----------        -----------         -----------
Net income (loss)                                         $    34,853        $    22,867        $   (20,783)        $    51,543
                                                          ===========        ===========        ===========         ===========


Basic and Diluted Earnings (Loss) Per Common Share        $      0.23        $      0.15        $     (0.14)        $      0.35
                                                          ===========        ===========        ===========         ===========

Cash Dividends Per Common Share                           $      0.04        $      0.04        $      0.08         $      0.08
                                                          ===========        ===========        ===========         ===========
</TABLE>


See notes to condensed consolidated financial statements

<PAGE>
                           IKON OFFICE SOLUTIONS, INC.
                      CONSOLIDATED STATEMENTS OF CASH FLOWS
                                 (in thousands)
                                   (unaudited)

<TABLE>
<CAPTION>
                                                                                                      Six Months Ended
                                                                                                          March 31,
                                                                                                ---------------------------
                                                                                                   2000             1999
                                                                                                ---------         ---------
<S>                                                                                             <C>               <C>
Operating Activities
      Net (loss) income                                                                         $ (20,783)        $  51,543
      Adjustments to reconcile net (loss) income to net cash
          provided by operating activities
               Depreciation                                                                        68,038            71,160
               Amortization                                                                        32,395            30,720
               Provision for losses on accounts receivable                                         15,421            13,787
               Provision for deferred income taxes                                                 14,300            25,000
               Provision for lease default reserves                                                13,093            32,676
               Gain on asset securitizations                                                          (73)          (21,672)
               Asset impairment and restructuring charge                                          105,340
               Changes in operating assets and liabilities, net
                    of effects from acquisitions:
                        Decrease in accounts receivable                                            18,431            45,260
                        (Increase) decrease in inventories                                        (41,711)           31,377
                        Decrease (increase) in prepaid expenses and other current assets            4,053            (4,101)
                        Increase (decrease) in accounts payable, deferred
                             revenues and accrued expenses                                          2,500           (62,543)
               Decrease in accrued shareholder litigation settlement                             (116,821)
               Decrease in accrued restructuring                                                   (8,074)
               Other                                                                               (2,030)            4,436
                                                                                                ---------         ---------
Net cash provided by operating activities                                                          84,079           217,643

Cash flows from investing activities
      Proceeds from the sale of property and equipment                                              4,248            11,569
      Proceeds from the sale of property and equipment on operating leases                          7,369            10,045
      Cost of companies acquired, net of cash acquired                                             (3,745)          (22,449)
      Expenditures for property and equipment                                                     (52,175)          (48,127)
      Expenditures for property and equipment on operating leases                                 (22,146)          (32,374)
      Finance receivables - additions                                                            (802,551)         (669,344)
      Finance receivables - collections                                                           685,078           445,311
      Proceeds from the sale of finance subsidiaries' lease receivables                            16,887           357,024
      Repurchase of finance subsidiary's lease receivables                                       (275,000)
      Other                                                                                        (2,832)           (2,830)
                                                                                                ---------         ---------
Net cash (used in) provided by investing activities                                              (444,867)           48,825

Cash flows from financing activities
      Short-term borrowings, net                                                                  178,824            59,698
      Proceeds from issuance of long-term debt                                                      5,556            37,801
      Long-term debt repayments                                                                   (16,968)          (17,595)
      Finance subsidiaries' debt - issuances                                                      948,016             1,549
      Finance subsidiaries' debt - repayments                                                    (647,788)         (336,049)
      Dividends paid                                                                              (11,923)          (11,804)
      Deposit to restricted cash                                                                  (46,926)
      Proceeds from option exercises and sale of treasury shares                                      183             4,364
      Purchase of treasury shares                                                                    (227)             (152)
                                                                                                ---------         ---------
Net cash provided by (used in) financing activities                                               408,747          (262,188)

Net increase in cash and cash equivalents                                                          47,959             4,280
Cash and cash equivalents at beginning of year                                                      3,386               963
                                                                                                ---------         ---------
Cash and cash equivalents at end of period                                                      $  51,345         $   5,243
                                                                                                =========         =========
</TABLE>

See notes to condensed consolidated financial statements

<PAGE>
                           IKON OFFICE SOLUTIONS, INC.
              NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS
                    (in thousands, except per share amounts)
                                   (unaudited)

Note 1: Basis of Presentation
        ---------------------

         The accompanying  unaudited condensed consolidated financial statements
of IKON Office Solutions, Inc. and subsidiaries (the "Company",  "we", or "our")
have been prepared in accordance with generally accepted  accounting  principles
for interim  financial  information  and the  instructions to Form 10-Q and Rule
10-01  of  Regulation  S-X.  In  the  opinion  of  management,  all  adjustments
(consisting of normal  recurring  adjustments)  considered  necessary for a fair
presentation  have  been  included.  For  further  information,   refer  to  the
consolidated   financial  statements  and  footnotes  thereto  included  in  the
Company's  Annual  Report on Form 10-K/A for the year ended  September 30, 1999.
Certain  prior year amounts have been  reclassified  to conform with the current
year presentation.

Note 2: Restructuring and Asset Impairment Charge
        -----------------------------------------

         In the first  quarter of fiscal 2000,  the Company  announced  plans to
improve  performance  and efficiency and incurred a total pre-tax  restructuring
and asset impairment  charge (the "charge") of $105,340 ($78,479  after-tax,  or
$0.52  per  share  on  a  basic  and  diluted  basis).   These  actions  address
under-performance  in certain Technology  Services,  Business Document Services,
and Business Information Services locations;  as well as the Company's desire to
strategically  position these businesses for integration and profitable  growth.
Plans  include  consolidating  or  disposing  of  certain  under-performing  and
non-core  locations;   implementing   productivity   enhancements   through  the
consolidation  and   centralization  of  activities  in  inventory   management,
purchasing,   finance/accounting   and  other  administrative   functions;   and
consolidating  real estate through the  co-location of business units as well as
the disposition of unproductive real estate. Savings from the above programs are
anticipated to be approximately $15,000 in fiscal 2000 and approximately $45,000
on an annualized basis beginning in fiscal 2001.

The pre-tax components of the charge are as follows:


Type of Charge

Restructuring Charge:
  Severance                              $ 16,389
  Contractual Commitments                  37,403
                                         --------
    Total Restructuring Charge             53,792
                                         --------

Asset Impairment Charge:
  Fixed Assets                             12,668
  Goodwill and Intangibles                 38,880
                                         --------
    Total Asset Impairment Charge          51,548
                                         --------

    Total Charge                         $105,340
                                         ========

         The severance charge relates to the elimination of approximately  1,900
positions,  while  the  charge  for  contractual  commitments  relates  to lease
commitments  where the Company is exiting certain  locations  and/or  businesses
which are expected to be paid over the next 9 years.


<PAGE>
                           IKON OFFICE SOLUTIONS, INC.
              NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS



         The Company commenced several actions specified under these initiatives
in the first quarter of fiscal 2000, which continued through the second quarter.
The  following  presents a  reconciliation  of the  original  components  of the
pre-tax  restructuring  charge to the balance remaining at March 31, 2000, which
is included in other accrued expenses on the balance sheet:

<TABLE>
<CAPTION>
                                Balance                                       Balance
                             September 30,    Provision       Payments       March 31,
                                  1999       Fiscal 2000     Fiscal 2000       2000
                               ---------     -----------     -----------      ---------
<S>                            <C>              <C>            <C>            <C>
Severance                      $      --        $16,389        $ 5,017        $11,372
Contractual Commitments               --         37,403          3,057         34,346
                               ---------        -------        -------        -------
    Total                      $      --        $53,792        $ 8,074        $45,718
                               =========        =======        =======        =======
</TABLE>


         During the first six months of fiscal 2000  approximately 620 employees
were terminated and left the Company and 13 facilities were closed.


Note 3: Asset Securitization
        --------------------

         In December 1999, our U.S.  finance  subsidiary  pledged or transferred
$311,382  in direct  financing  lease  receivables  for  $247,600  in cash and a
retained  interest in the  remainder  under our revolving  asset  securitization
agreement, in  a  transfer  accounted  for  as a  financing.  Our  U.S.  finance
subsidiary  also had asset  securitization  agreements  for $275,000 of eligible
direct  financing  lease  receivables  at September 30, 1999. On October 7, 1999
these leases were repurchased  with a portion of the proceeds  received from the
issuance of lease-backed notes as described in Note 4.

Note 4: Lease-Backed Notes
        ------------------

         On October 7, 1999,  IKON  Receivables,  LLC (an  affiliate of the U.S.
finance subsidiary) publicly issued $699,604 of lease-backed notes (the "Notes")
under our  $1,825,000  shelf  registration  statement.  Class A-1 Notes totaling
$235,326 have a stated interest rate of 6.14%,  Class A-2 Notes totaling $51,100
have a stated interest rate of 6.31%,  Class A3a Notes totaling  $100,000 have a
stated interest rate of 6.59%, Class A3b Notes totaling $240,891 have a variable
rate of libor plus 0.36% (which we have fixed at 6.63%  through an interest rate
swap) and Class A-4 Notes totaling $72,287 have a stated interest rate of 6.88%.
Our U.S. finance subsidiary received approximately $697,000 in net proceeds from
the sale of the Notes and used $275,000 of that amount to repurchase  previously
sold leases.  The Notes are  collateralized by a pool of office equipment leases
or contracts and related assets and payments on the Notes are made from payments
on the leases.

<PAGE>
                           IKON OFFICE SOLUTIONS, INC.
              NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS


     Note 5: Comprehensive Income (Loss)
             ---------------------------

Total comprehensive income (loss) is as follows:
<TABLE>
<CAPTION>
                                                                Three Months Ended                Six Months Ended
                                                                    March 31,                         March 31,
                                                             ------------------------        -------------------------
                                                               2000            1999            2000             1999
                                                             --------        --------        --------         --------
<S>                                                          <C>             <C>             <C>              <C>  <C>
Net income (loss)                                            $ 34,853        $ 22,867        $(20,783)        $51, 543
Foreign currency translation adjustments                          962             700            (853)             235
Mark to market adjustment on the retained interest of
lease receivables, net of tax                                                     159                            1,128
                                                             --------        --------        --------         --------
Total comprehensive income (loss)                            $ 35,815        $ 23,726        $(21,636)        $ 52,906
                                                             ========        ========        ========         ========
</TABLE>

     Minimum pension liability is adjusted at each year end,  therefore there is
no impact on total  comprehensive  income (loss)  during  interim  periods.  The
balances  for foreign  currency  translation  adjustments  and  minimum  pension
liability  adjustments included in accumulated other comprehensive income (loss)
were  $(4,125) and  $(1,650),  respectively,  at March 31, 2000 and $(3,272) and
$(1,650), respectively, at September 30, 1999.

      Note 6: Earnings Per Share
              ------------------

         The  following  table sets forth the  computation  of basic and diluted
earnings per common share:

<TABLE>
<CAPTION>
                                                             Three Months Ended                  Six Months Ended
                                                                  March 31,                          March 31,
                                                         --------------------------        ---------------------------
Numerator:                                                  2000             1999             2000              1999
                                                         ---------        ---------        ---------         ---------
<S>                                                      <C>              <C>              <C>               <C>
   Net income (loss)                                     $  34,853        $  22,867        $ (20,783)        $  51,543
                                                         =========        =========        =========         =========
Denominator:
   Weighted average common shares                          149,283          147,866          149,276           147,409
   Contingently issuable common shares                          14              735                7             1,059
                                                         ---------        ---------        ---------         ---------
   Denominator for basic earnings per common
   share - weighted average common shares                  149,297          148,601          149,283           148,468
Effect of dilutive securities:
   Additional contingently issuable common shares                                79                                301
   Employee stock options                                      295              190                                113
                                                         ---------        ---------        ---------         ---------
      Dilutive potential common shares                         295              269               --               414
Denominator for diluted earnings per
   common share - adjusted weighted average
   common shares and assumed conversions                   149,592          148,870          149,283           148,882
                                                         =========        =========        =========         =========
Basic earnings (loss) per common share                   $    0.23        $    0.15        $   (0.14)        $    0.35
                                                         =========        =========        =========         =========
Diluted earnings (loss) per common share                 $    0.23        $    0.15        $   (0.14)        $    0.35
                                                         =========        =========        =========         =========
</TABLE>

      Options to  purchase  6,304  shares of common  stock at $7.50 per share to
$56.42 per share were  outstanding  during the second quarter of fiscal 2000 and
options to purchase  6,424  shares of common stock at $14.18 per share to $56.42
per share were  outstanding  during the second  quarter of fiscal 1999, but were
not included in the computation of diluted earnings per common share because the
effect would be antidilutive.

      Options to  purchase  9,576  shares of common  stock at $4.73 per share to
$56.42 per share were outstanding during the first six months of fiscal 2000 and
options to purchase  7,040  shares of common stock at $11.60 per share to $56.42
per share were outstanding  during the first six months of fiscal 1999, but were
not included in the computation of diluted earnings per common share because the
effect would be antidilutive.

<PAGE>
                           IKON OFFICE SOLUTIONS, INC.
              NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS


Note 7: Segment Reporting
        -----------------

         In the first six months of fiscal 2000, we made the  following  changes
to our segment reporting as a result of our restructuring program: IKON Document
Services  (which was reported in Other in fiscal  1999) was split into  Business
Document Services ("BDS"),  Legal Document Services ("LDS") and Business Imaging
Services  ("BIS").  BDS and LDS are  aligned  with and  included  in IKON  North
America and BIS remains in Other.  Prior year results have been  reclassified to
conform with the current year presentation.

The table below presents segment  information for the three and six months ended
March 31, 2000 and 1999:

<TABLE>
<CAPTION>
                                                   IKON                                               Corporate
                                                   North             IKON                                and
Three Months Ended March 31, 2000                 America           Europe            Other          Eliminations          Total
                                                -----------       -----------       -----------       -----------       -----------
<S>                                             <C>               <C>               <C>              <C>                <C>
Revenues, excluding finance income              $ 1,059,570       $   122,304       $   117,384                         $ 1,299,258
Finance income                                       75,570             5,500                                                81,070
Intersegment revenues                                 4,734                                 825       $    (5,559)
Operating income (loss)                             111,941             5,974           (13,452)          (26,107)           78,356
Interest expense                                                                                          (17,626)          (17,626)
Income before taxes                                                                                                          60,730

Three Months Ended March 31, 1999
Revenues, excluding finance income                1,024,208           133,176           148,340                           1,305,724
Finance income                                       61,986             4,940                                                66,926
Intersegment revenues                                 1,715                               1,140            (2,855)
Operating income (loss)                              86,757             7,537              (177)          (39,856)           54,261
Interest expense                                                                                          (18,995)          (18,995)
Income before taxes                                                                                                          35,266

Six Months Ended March 31, 2000
Revenues, excluding finance income                2,057,118           244,292           249,251                           2,550,661
Finance income                                      151,228            10,939                                               162,167
Intersegment revenues                                 7,034                               1,714            (8,748)
Operating income (loss) before
   restructuring and asset impairment               221,241            11,254           (21,630)          (74,214)          136,651
Restructuring and asset impairment charges          (34,752)           (4,286)          (12,124)          (54,178)         (105,340)
Operating income (loss)                             186,489             6,968           (33,754)         (128,392)           31,311
Interest expense                                                                                          (33,620)          (33,620)
Loss before income tax benefit                                                                                               (2,309)

Six Months Ended March 31, 1999
Revenues, excluding finance income                2,060,532           259,256           294,914                           2,614,702
Finance income                                      144,188            10,177                                               154,365
Intersegment revenues                                 6,512                               1,776            (8,288)
Operating income (loss)                             197,995            13,501              (708)          (83,380)          127,408
Interest expense                                                                                          (38,542)          (38,542)
Income before taxes                                                                                                          88,866
</TABLE>



<PAGE>
                           IKON OFFICE SOLUTIONS, INC.
              NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS


Note 8:  Shareholder Lawsuit
         -------------------

         On November  24,  1999,  subject to formal  approval  by the court,  we
reached  a  settlement  with  the  plaintiffs  in the  series  of  class  action
complaints  which were filed in the United States District Court for the Eastern
District of Pennsylvania on behalf of our  shareholders,  and with the plaintiff
in a companion  derivative  lawsuit.  Pursuant to the  settlement,  we paid $111
million into an escrow  account.  After  holding a hearing in early  April,  the
court approved the  settlement on May 11, 2000.  During fiscal 2000, the Company
has received total insurance proceeds of $33,546 related to the settlement.

         The matter of Whetman,  et al. v. IKON Office  Solutions,  Inc., et al.
contains one claim brought under the Employee  Retirement Income Security Act of
1974 ("ERISA").  In connection with that claim,  the plaintiffs  allege that the
Company and various  individuals  violated fiduciary duties under ERISA based on
allegedly improper investments in the Company's stock made through the Company's
Retirement  Savings Plan. The court certified a class with respect to this claim
consisting  generally of all those  participants in the Retirement  Savings Plan
after  September  30,  1995 and  through  August  13,  1998,  subject to certain
exceptions.  To the  extent  that any of the  ERISA  class  claim  survives  the
settlement of the federal securities class action and companion derivative suit,
the Company believes that said claim is without merit and will vigorously defend
the suit.

Note 9: Subsequent Event
        ----------------

         In May 2000, IKON Receivables,  LLC filed a registration statement with
the  Securities  and Exchange  Commission  to register the sale of $2,000,000 of
lease-backed  notes.  Each  series  of  notes  which  may be  issued  under  the
registration statement will be issued pursuant to an indenture.

<PAGE>

Item 2:    Management's Discussion and Analysis of Results of Operations and
           Financial Condition and Liquidity

The following discussion is in thousands, except per share amounts.

The Company  provides  products  and  services to meet  business  communications
needs,  including copiers and printers,  color solutions,  distributed printing,
outsourcing  services,  imaging  and  legal  outsourcing  solutions,  as well as
network design and consulting, application development and technology training.

                              Results of Operations
                              ---------------------

         The  discussion of the results of operations  reviews the operations of
the Company as reported in the Consolidated Statements of Operations.

                    Three and Six Months Ended March 31, 2000
           Compared with the Three and Six Months Ended March 31, 1999

         Results of operations  for the second  quarter and the first six months
of fiscal 2000 compared to the second quarter and the first six months of fiscal
1999 were as follows:

Second Quarter:

         Our second quarter revenues  increased by $7,678, or 0.6%,  compared to
the second quarter of fiscal 1999. Excluding Technology Services, which has been
impacted by a slowdown in network integration  projects since the fourth quarter
of fiscal 1999,  revenues increased by approximately  $47,700, or 4% compared to
the second quarter of fiscal 1999. Net sales,  which includes equipment revenue,
increased  by $7,867  or 1.1%.  Excluding  hardware  sales  associated  with our
Technology  Services business,  net sales increased by 6% compared to the second
quarter of fiscal  1999,  reflecting  improvement  in equipment  placements  and
productivity  in higher end  digital  and color  products.  The  increase is due
mainly to our continued focus on customized  solutions and a consultative  sales
approach  rather than geographic  sales  coverage.  During the second quarter we
added 138 sales  representatives  concentrated  in our areas of highest  growth,
such as color, high volume and facilities  management.  Our Segment 3 - 6 copier
placements  increased  by 17%  compared to second  quarter of fiscal 1999 and we
continue  to expand our  machine  base in the high end,  with our  Segment 3 - 6
copier  base up 7% compared to the second  quarter of fiscal  1999.  Service and
rental  revenue  decreased by $14,333 or 2.4%.  The decrease  resulted  from the
decline in our  Technology  Services  revenues and the closure of  non-strategic
outsourcing sites associated with our restructuring  program which was announced
in the first  quarter of fiscal  2000.  Finance  income  increased by $14,144 or
21.1%  compared to the second  quarter of fiscal 1999 due to the  repurchase  of
leases on October 7, 1999.

         Gross  margin was  36.4%,  compared  to 37.0% in the second  quarter of
fiscal 1999 largely due to lower service  margins in our  traditional  equipment
business and fixed costs associated with lower revenues for Technology Services.
The gross  margin on equipment  sales was 33.5%  compared to 31.6% in the second
quarter of fiscal  1999.  This was due to the  higher  margins  associated  with
digital  and color  products  as  compared  to  analog  and the  prepurchase  of
inventory in  anticipation  of vendor price  increases  during the quarter.  The
gross margin on service and rentals  decreased to 38.1% compared to 41.5% in the
second quarter of fiscal 1999. The decrease  primarily resulted from fixed costs
associated  with lower Technology  Services  revenues and lower  productivity in
servicing new digital  products,  including the impact of new vendor and digital
training programs.

         Selling and administrative expense as a percent of revenue was 30.8% in
the second  quarter of fiscal 2000  compared  to 33.1% in the second  quarter of
fiscal 1999.  Excluding $17,000 of insurance proceeds related to our shareholder
litigation  settlement,  selling  and  administrative  expense  was 32.0% in the
second  quarter of fiscal  2000.  The decrease was the result of the increase in
revenue combined with controlled costs due to our cost competitiveness programs,
including  centralizing certain key functions,  adopting new credit controls and
productivity improvements within our business segments.

         Our  operating  income  increased  by $24,095 or 44.4%  compared to the
second quarter of fiscal 1999.  Excluding $17,000 of insurance  proceeds related
to our shareholder litigation  settlement,



<PAGE>

operating  income increased by $7,095 or 13.1% to $61,356 for the second quarter
of fiscal 2000,  compared to $54,261 in the prior year.  Our  operating  margin,
excluding the gain in fiscal 2000  improved  from 4.0% in the second  quarter of
fiscal 1999 to 4.4% in the second quarter of fiscal 2000. This resulted from the
increase in revenue and the improved  management  of selling and  administrative
costs.

         Interest  expense  decreased by $1,369 in the second  quarter of fiscal
2000 compared to the second  quarter of fiscal 1999 as a result of lower average
debt levels during the second quarter of fiscal 2000 as compared to fiscal 1999.

         There was income  before  taxes of  $60,730  in the  second  quarter of
fiscal 2000 compared to $35,266 in the second quarter of fiscal 1999.  Excluding
the  insurance  proceeds  related to our  shareholder  litigation  settlement in
fiscal 2000,  income before taxes  increased by $8,464 to $43,730.  The increase
was primarily  the result of the increase in revenue  combined with the decrease
in selling and administrative expenses and interest expense described above. The
effective  income tax rate for the second quarter of fiscal 2000,  excluding the
effect of the  insurance  proceeds,  was 42.0%  compared  to 46.5%,  excluding a
$4,000 benefit related to restructuring our European leasing operations, for the
comparable  period in fiscal 1999.  The tax rate  reduction was primarily due to
the recording of benefits  resulting from  legislative  changes that facilitated
utilization  of net  operating  losses  that  previously  had a  full  valuation
allowance.

         Diluted  earnings per common share increased to $0.23 per share for the
second  quarter of fiscal  2000 from  $0.15 per share for the second  quarter of
fiscal 2000.  Excluding the after-tax effect of the insurance proceeds in fiscal
2000,  diluted  earnings  per common  share were $0.17 in the second  quarter of
fiscal 2000 compared to $0.15 in the second quarter of fiscal 1999.

                           Review of Business Segments
                           ---------------------------

         In the second  quarter of fiscal 2000, we made the following  change to
our segment reporting as a result of our restructuring  program:  Legal Document
Services,  which was included in Other in the first  quarter of fiscal 2000,  is
now aligned  with and  included in IKON North  America.  Prior year results have
been reclassified to conform with the current-year presentation.

IKON North America
         Revenues,  excluding finance income,  increased by $35,362, or 3.5%, to
$1,059,570  in the second  quarter of fiscal 2000 from  $1,024,208 in the second
quarter of fiscal  1999.  The  increase  was  primarily  due to strong net sales
growth  offset by minimal  growth in Service  and  Rentals due to the closure of
unprofitable or  non-strategic  document service  locations  associated with the
restructuring  program.  Approximately  81% of our equipment  revenues came from
digital and color  sales as compared to 79% in the first  quarter of fiscal 2000
and 52% in the second  quarter  of fiscal  1999.  Finance  income  increased  by
$13,584,  or 21.9%,  to $75,570 in the second quarter of fiscal 2000 compared to
$61,986  in the second  quarter  of fiscal  1999.  The  increase  was due to the
repurchase of leases on October 7, 1999.  Operating  income increased by $25,184
or 29.0% to  $111,941 in the second  quarter of fiscal 2000 from  $86,757 in the
second quarter of fiscal 1999. The increase was due mainly to increased  revenue
and the improved management of selling and administrative costs described above.

IKON Europe
         Revenues,  excluding finance income,  decreased by $10,872, or 8.2%, to
$122,304  in the  second  quarter  of fiscal  2000 from  $133,176  in the second
quarter of fiscal 1999 due mainly to a decrease in technology  service revenues.
Finance income  increased by $560, or 11.3%,  to $5,500 in the second quarter of
fiscal 2000 from $4,940 in the


<PAGE>

second  quarter of fiscal 1999 due to growth in the lease  portfolio.  Operating
income decreased by $1,563,  or 20.7%, to $5,974 in the second quarter of fiscal
2000 from $7,537 in the second  quarter of fiscal 1999.

Other
         Other  revenues  decreased  by  $30,956,  or 20.9%,  to $117,384 in the
second  quarter of fiscal  2000 from  $148,340  in the second  quarter of fiscal
1999.  There was an  operating  loss of $13,452 in the second  quarter of fiscal
2000  compared to $177 in the second  quarter of fiscal  1999.  The  decrease in
revenues  and  operating  income  was  due  to  a  significant  decline  in  our
traditional systems integration business as customers' demands have shifted from
internal  systems  deployment  and Y2K  migration  to  external,  Internet-based
applications.  The Company has developed an e-commerce business group to address
this shift in market conditions.

Six Months:

         Our  revenues  for the first six  months of fiscal  2000  decreased  by
$56,239,  or 2.0%,  compared to the first six months  fiscal  1999.  Excluding a
$14,333 gain from an asset  securitization in fiscal 1999, revenues decreased by
$41,906,  or 1.5%.  The decrease  resulted from fewer sales  representatives  on
average  during  the  period as  compared  to the prior  year and a  significant
decline in our  traditional  systems  integration  business.  Net  sales,  which
includes  equipment  revenue,  decreased by $31,370 or 2.2%. The decrease is due
mainly to fewer sales  representatives on average as compared to the prior year,
the  impact  of the Year  2000 on first  quarter  fiscal  2000 net  sales  and a
significant decline in our traditional systems integration business.  During the
year we added 313 sales  representatives  concentrated  in our areas of  highest
growth,  such as color, high volume and facilities  management and at the end of
March  2000,  our sales  force is at the same level as March  1999.  Service and
rental  revenue  decreased by $32,671 or 2.8%.  The decrease  resulted  from the
decline in our  Technology  Services  revenues and the closure of  non-strategic
outsourcing sites associated with our restructuring  program which was announced
in the first quarter of fiscal 2000. Finance income,  excluding the $14,333 gain
from an asset  securitization  in fiscal  1999,  increased  by  $22,135 or 15.8%
compared to the first six months of fiscal 1999 due to the  repurchase of leases
on October 7, 1999.

         Gross  margin was 36.8%,  compared  to 37.6% in the first six months of
fiscal 1999, excluding the gain from the asset securitization.  This decrease is
largely due to lower service margins in our traditional  equipment  business and
fixed costs  associated with lower revenues for Technology  Services.  The gross
margin on equipment sales was 33.0% compared to 32.5% in the first six months of
fiscal  1999.  This was due mainly to a  significant  increase in higher  margin
digital and color  revenues as compared to the first six months of fiscal  1999.
The gross margin on service and rentals  decreased to 39.4% compared to 41.6% in
the first six months of fiscal 1999. The decrease  primarily resulted from fixed
costs associated with lower Technology  Service revenues and lower  productivity
in  servicing  new  digital  products,  including  the  impact of new vendor and
digital training programs.

         In the first  quarter of fiscal 2000,  the Company  announced  plans to
improve  performance  and efficiency and incurred a total pre-tax  restructuring
and asset impairment  charge (the "charge") of $105,340 ($78,479  after-tax,  or
$0.52  per  share  on  a  basic  and  diluted  basis).   These  actions  address
under-performance  in certain Technology  Services,  Business Document Services,
and Business Information Services locations;  as well as the Company's desire to
strategically  position these businesses for integration and profitable  growth.
Plans  include  consolidating  or  disposing  of  certain  under-performing  and
non-core  locations;   implementing   productivity   enhancements   through  the
consolidation  and   centralization  of  activities  in  inventory   management,
purchasing,   finance/accounting   and  other  administrative   functions;   and
consolidating  real estate through the  co-location of business units as well as
the disposition of unproductive real estate. Savings from the above programs are
anticipated to be approximately $15,000 in fiscal 2000 and approximately $45,000
on an annualized basis beginning in fiscal 2001.

<PAGE>

The pre-tax components of the charge are as follows:


Type of Charge

Restructuring Charge:
  Severance                            $ 16,389
  Contractual Commitments                37,403
                                       --------
    Total Restructuring Charge           53,792
                                       --------

Asset Impairment Charge:
  Fixed Assets                           12,668
  Goodwill and Intangibles               38,880
                                       --------
    Total Asset Impairment Charge        51,548
                                       --------

    Total Charge                       $105,340
                                       ========

         The severance charge relates to the elimination of approximately  1,900
positions,  while  the  charge  for  contractual  commitments  relates  to lease
commitments  where the Company is exiting certain  locations  and/or  businesses
which are expected to be paid over the next 9 years.

         The Company commenced several actions specified under these initiatives
in the first quarter of fiscal 2000, which continued through the second quarter.
The  following  presents a  reconciliation  of the  original  components  of the
pre-tax  restructuring  charge to the balance remaining at March 31, 2000, which
is included in other accrued expenses on the balance sheet:

<TABLE>
<CAPTION>
                                Balance                                       Balance
                             September 30,    Provision       Payments       March 31,
                                  1999       Fiscal 2000     Fiscal 2000       2000
                               ---------     -----------     -----------      ---------
<S>                            <C>              <C>            <C>            <C>
Severance                      $      --        $16,389        $ 5,017        $11,372
Contractual Commitments               --         37,403          3,057         34,346
                               ---------        -------        -------        -------
    Total                      $      --        $53,792        $ 8,074        $45,718
                               =========        =======        =======        =======
</TABLE>


         During the first six months of fiscal 2000  approximately 620 employees
were terminated and left the Company and 13 facilities were closed.


         Selling  and  administrative  expense as a percent of revenue was 31.8%
for the first six months of fiscal  2000  compared  to 33.3% in the prior  year.
Excluding  $17,000 of insurance  proceeds related to our shareholder  litigation
settlement,  selling  and  administrative  expense  was  32.4% for the first six
months of fiscal 2000  compared to 33.5% in the first six months of fiscal 1999,
excluding  the $14,333 gain from an asset  securitization.  The decrease was the
result of centralizing certain key functions,  adopting new credit controls, and
productivity improvements within our business segments.

         Our operating  income,  excluding  the $105,340  asset  impairment  and
restructuring  charges  and the  $17,000 of  insurance  proceeds  related to our
shareholder  litigation  settlement  in fiscal 2000 and the $14,333 gain from an
asset  securitization in fiscal 1999,  increased by $6,576 compared to the first
six months of fiscal 1999.  Our  operating  margin,  excluding the special items
noted above improved from 4.1% in the first six months of fiscal 1999 to 4.4% in
the first six months of fiscal 2000. This resulted from the improved  management
of selling and administrative costs described above.

         Interest expense  decreased by $4,922 in the first six months of fiscal
2000  compared  to the  first six  months  of  fiscal  1999 as a result of lower
average debt levels.

         There was a loss  before  taxes of  $2,309  in the first six  months of
fiscal 2000  compared to income  before taxes of $88,866 in the first six months
of fiscal 1999.  Excluding the restructuring and asset impairment charge and the
insurance proceeds related to our shareholder  litigation in fiscal 2000 and the

<PAGE>

gain from an asset  securitization in fiscal 1999, income before taxes increased
by $11,498 to $86,031  compared to $74,533 in the prior year.  The  increase was
primarily  due to the  decrease  in  selling  and  administrative  expenses  and
interest  expense  described  above. The effective income tax rate for the first
six months of fiscal  2000,  excluding  the effect of the asset  impairment  and
restructuring  charge  and  insurance  proceeds,  is 44.0%  compared  to  47.7%,
excluding the gain from an asset  securitization and a $4,000 benefit related to
restructuring  our European  leasing  operations,  for the comparable  period in
fiscal  1999.  The tax rate  reduction  was  primarily  due to the  recording of
benefits resulting from legislative changes that facilitated  utilization of net
operating losses that previously had a full valuation allowance.

         Diluted  loss per  common  share was $0.14 for the first six  months of
fiscal 2000  compared to diluted  earnings  per share of $0.35 for the first six
months of fiscal  1999.  Excluding  the  after-tax  effect of the special  items
described  above,  diluted earnings per common share were $0.32 in the first six
months of fiscal 2000 compared to $0.29 in the first six months of fiscal 1999.

                           Review of Business Segments
                           ---------------------------

         During  the first six  months of  fiscal  2000,  we made the  following
changes to our segment reporting as a result of our restructuring  program: IKON
Document  Services  (included in Other in fiscal  1999) was split into  Business
Document Services ("BDS"),  Legal Document Services ("LDS") and Business Imaging
Services  ("BIS").  BDS and LDS are  aligned  with and  included  in IKON  North
America and BIS remains in Other.  Prior year results have been  reclassified to
conform with the current year presentation.

IKON North America

         Revenues,  excluding  finance income,  decreased by $3,414, or 0.2%, to
$2,057,118  in the  first six of fiscal  2000 from  $2,060,532  in the first six
months of fiscal 1999.  The decrease was due to fewer sales  representatives  on
average as compared to the prior year, minimal growth in Service and Rentals due
to the closure of  unprofitable  or  non-strategic  document  service  locations
associated  with the  restructuring  program  offset by strong net sales growth.
Finance income increased by $7,040, or 4.9%, to $151,228 in the first six months
of fiscal 2000 compared to $144,188 in the first six months of fiscal 1999.  The
increase  was due to the  repurchase  of leases on October  7, 1999  offset by a
$14,333  gain from an asset  securitization  in fiscal 1999.  Operating  income,
excluding  the gain  from the  asset  securitization,  increased  by  $2,827  to
$186,489 in the first six months of fiscal  2000 from  $183,662 in the first six
months of fiscal 1999.  The increase was due mainly to increased  total  revenue
and the improved management of selling and administrative costs.

IKON Europe

         Revenues,  excluding finance income,  decreased by $14,964, or 5.8%, to
$244,292 in the the first six months of fiscal  2000 from  $259,256 in the first
six months of fiscal 1999. Finance income increased by $762, or 7.5%, to $10,939
in the first six months of fiscal  2000 from  $10,177 in the first six months of
fiscal 1999 due to growth in the lease portfolio.  Operating income decreased by
$6,533,  or 48.4%, to $6,968 in the first six months of fiscal 2000 from $13,501
in the first six months of fiscal  1999  mainly due to the  underperformance  of
technology services.

Other

         Other revenues decreased by $45,663, or 15.5%, to $249,251 in the first
six months of fiscal 2000 from  $294,914 in the first six months of fiscal 1999.
There was an  operating  loss of $33,754 in the first six months of fiscal  2000
compared  to $708 in the  first  six  months of fiscal  1999.  The  decrease  in

<PAGE>

revenues  and  operating  income  was  due  to  a  significant  decline  in  our
traditional systems integration business as customers' demands have shifted from
internal  systems  deployment  and Y2K  migration  to  external,  Internet-based
applications.  The Company has developed an e-commerce business group to address
this shift in market conditions.

                                Subsequent Event
                                ----------------

In May 2000,  IKON  Receivables,  LLC filed a  registration  statement  with the
Securities  and  Exchange  Commission  to  register  the sale of  $2,000,000  of
lease-backed  notes.  Each  series  of  notes  which  may be  issued  under  the
registration statement will be issued pursuant to an indenture.

                               Impact of Year 2000
                               -------------------

         April 2000 Update.  Through April 30, 2000,  our  operations  are fully
functioning and have not experienced any significant  issues associated with the
Year 2000 problem. For further information, refer to Management's Discussion and
Analysis of Financial Condition and Results of Operations included in our report
on Form 10-Q for the period  ended  December 31, 1999 and the  Company's  Annual
Report on Form 10-K/A for its fiscal year ended September 30, 1999.

                        Financial Condition and Liquidity
                        ---------------------------------

         Net cash provided by operating  activities  for the first six months of
fiscal 2000 was $84,079.  During the same period,  the Company used  $444,867 of
cash in  investing  activities,  which  included net finance  subsidiary  use of
$375,586,  acquisition  activity at a cash cost of $3,745,  capital expenditures
for property and equipment of $52,175 and capital  expenditures for equipment on
operating leases of $22,146.  Cash provided by financing activities of $408,747,
includes a $119,375 net increase in  corporate  debt and a $340,280  increase in
finance subsidiaries debt. Debt, excluding finance subsidiaries, was $978,419 at
March 31, 2000,  an increase of $119,375  from the debt balance at September 30,
1999 of $859,044. The debt to capital ratio, excluding finance subsidiaries, was
40.6% at March 31, 2000 compared to 37.0% at September  30, 1999.  Excluding the
impact of loans from our finance subsidiaries, our debt increased by $141,200 at
March 31, 2000  compared to September  30, 1999.  The increase was due mainly to
payments related to the shareholder  litigation settlement and the restructuring
program.  The increase in the Company's  assets was due mainly to the repurchase
of $275,000 of direct financing lease receivables in the first quarter of fiscal
2000.  Restricted cash on the balance sheet represents cash collected on certain
lease receivables which must be used to repay the lease-backed notes.

         As of March 31, 2000,  short-term  borrowings  under a $600,000  credit
agreement  totaled $25,000.  The Company also has $700,000  available for either
stock or debt  offerings  under a shelf  registration  statement  filed with the
Securities and Exchange Commission.

         Finance  subsidiaries  debt  increased by $340,280  from  September 30,
1999,  as a result of the issuance of  lease-backed  notes offset by payments on
medium  term notes and bank  borrowings.  During the six months  ended March 31,
2000,  the  U.S.  finance  subsidiary  repaid  $647,861  of  debt,  $697,466  of
lease-backed notes were issued and there was $250,000 of new bank borrowings. At
March 31, 2000,  $864,850 of medium term notes were  outstanding with a weighted
interest rate of 6.5%. In December 1999,  the U.S.  finance  subsidiary  entered
into a new  asset  securitization  agreement  under  which it  received  cash of
$250,000.  In October  1999, a portion of the cash received from the issuance of
the  lease-backed  notes was used to  repurchase  the  direct  financing  leases
related to its previously existing $275,000 asset securitization program. During
the first six months of fiscal 2000, our Canadian  finance  subsidiary  sold CN$
26,817 in leases under the Canadian  CN$175,000 asset  securitization  agreement
and received CN$24,672 in cash.
<PAGE>

         The Company filed a shelf  registration  statement  with the Securities
and Exchange Commission to register the sale of 10,000 shares of common stock in
April 1997.  Shares  issued  under the  registration  statement  may be used for
acquisitions.  Approximately  3,500  shares  have been  issued  under this shelf
registration  through  March  31,  2000,  leaving  6,500  shares  available  for
issuance.

         The Company  believes that its operating cash flow together with unused
bank credit  facilities and other financing  arrangements  will be sufficient to
finance  current  operating   requirements   including   capital   expenditures,
acquisitions,  dividends,  stock  repurchases  and the  remaining  accrued costs
associated with the Company's restructuring charge.

                           Pending Accounting Changes
                           --------------------------

         In June 1998,  the FASB  issued  Statement  No.  133,  "Accounting  for
Derivative Instruments and Hedging Activities," which establishes accounting and
reporting standards for derivative  instruments and hedging activities.  It will
require us to recognize  all  derivatives  as either assets or  liabilities  and
measure the instruments at fair value. The statement is effective for all fiscal
quarters of fiscal years  beginning  after June 15, 2000. We intend to adopt the
standard on October 1, 2000.  We do not  believe the effect of adoption  will be
material.

         In December 1999, the Securities and Exchange  Commission  issued Staff
Accounting   Bulletin   (SAB)  No.  101,   "Revenue   Recognition  in  Financial
Statements."  The SAB  summarizes  certain  of the  staff's  views  in  applying
generally accepted accounting principles to revenue recognition in the financial
statements.  We are currently  assessing SAB 101 and can not quantify the impact
on our Company,  if any, at this time. Any change resulting from the application
of SAB 101 will be reported as a change in  accounting  principle in  accordance
with APB Opinion No. 20, Accounting  Changes. We are required to begin reporting
changes,  if any,  to our  revenue  recognition  policy in the first  quarter of
fiscal year 2001.


<PAGE>

Item 3:  Quantitative and Qualitative Disclosures About Market Risk

Interest Rate Risk:

         Our  exposure  to market risk for  changes in  interest  rates  relates
primarily to our  long-term  debt. We have no cash flow exposure due to interest
rate  changes for  long-term  debt  obligations.  We  primarily  enter into debt
obligations  to support  general  corporate  purposes,  including  acquisitions,
capital expenditures and working capital needs. Finance subsidiaries'  long-term
debt is used to fund the lease receivables  portfolio.  The carrying amounts for
cash, accounts receivable,  long-term  receivables and notes payable reported in
the consolidated balance sheets approximate fair value.  Additional  disclosures
regarding  interest rate risk are set forth in the Company's  1999 Annual Report
on Form 10-K/A filed with the Securities and Exchange Commission.

Foreign Exchange Risk:

         The Company does not have significant  foreign  exchange risk.  Foreign
denominated  intercompany debt borrowed in one currency and repaid in another is
fixed via currency swap agreements.

                           Forward-Looking Information
                           ---------------------------

         This document  includes or incorporates by reference  information which
constitutes  forward-looking  statements  within  the  meaning  of  the  federal
securities laws, including but not limited to, statements regarding:  the impact
of e-commerce initiatives;  growth opportunities,  productivity initiatives, and
the impact of the  Company's  revenue,  margin,  and  cost-savings  projections,
expected savings from the repositioning program, anticipated growth rates in the
digital  equipment and outsourcing  industries;  the cost and completion date of
the Company's Year 2000  remediation  project (and the possible  negative impact
which  might  result  from  nonremediated  systems  of the  Company  and/or  its
vendors);  the  reorganization  of the  Company's  business  segments;  and  the
Company's  ability to finance its  current  operations  and growth  initiatives.
Although the Company  believes such  forward-looking  statements are reasonable,
based on management's current plans and expectations, the statements are subject
to a number of uncertainties and risks that could  significantly  affect current
plans,  anticipated  actions and the Company's  future  financial  condition and
results,  and therefore,  no assurances can be given that such  statements  will
prove correct.  These  uncertainties and risks include,  but are not limited to,
risks and  uncertainties  relating to:  conducting  operations  in a competitive
environment  and a changing  industry  (which  includes  technical  services and
products that are  relatively  new to the industry and to the Company);  delays,
difficulties,  management  transitions  and employment  issues  associated  with
consolidations  and/or changes in business operations;  managing the integration
of acquired businesses; existing and future vendor relationships; risks relating
to currency  exchange;  economic,  legal and political  issues  associated  with
international  operations;  potential Year 2000 deficiencies associated with the
operation of IKON's  internal  systems and distributed  products;  the Company's
ability  to  access  capital  and  its  debt  service  requirements   (including
sensitivity to fluctuation in interest rates); and general economic  conditions.
Certain  additional risks and  uncertainties are set forth in the Company's 1999
Annual Report on Form 10-K/A filed with the Securities and Exchange  Commission.
As a consequence,  future results may differ  materially from those expressed in
any forward-looking statements made by or on behalf of the Company.


<PAGE>
PART II.  OTHER INFORMATION
- ---------------------------

Item 4:   Submission of Matters to a Vote of Security Holders

          On  February  23,  2000,  the  Company  held  its  annual  meeting  of
          shareholders  at which time nine directors were elected to hold office
          until the election of their  successors.  The  Company's  Non-Employee
          Director  Compensation  Plan and  Executive  Incentive  Plan were also
          approved.

<TABLE>
<CAPTION>
                                                               For             Against        Withheld
                                                           -----------       ----------      ----------
<S>                                                        <C>               <C>              <C>
          Judith M. Bell                                   131,274,462                        3,183,109
          James R. Birle                                   131,542,085                        2,915,487
          Philip E. Cushing                                131,510,468                        2,947,103
          James J. Forese                                  131,364,005                        3,093,562
          Robert M. Furek                                  131,545,296                        2,912,275
          Thomas R. Gibson                                 131,560,391                        2,897,180
          Richard A. Jalkut                                131,500,759                        2,956,812
          Arthur E. Johnson                                130,993,067                        3,464,504
          Kurt M. Landgraf                                 131,205,094                        3,252,477
          Non-Employee Director Compensation Plan          116,386,931        17,029,126      1,041,513
          Executive Incentive Plan                         116,252,384        17,173,769      1,031,418
</TABLE>

Item 5:   Other Information

          Effective  July 21, 2000,  Marilyn Ware has been elected to serve as a
          member  of the  Company's  Board  of  Directors.  A copy of the  press
          release dated May 3, 2000  announcing her election is attached  hereto
          as Exhibit No. 99.

Item 6:   Exhibits and Reports on Form 8-K

     (a)  The  following   Exhibits  are  furnished  pursuant  to  Item  601  of
          Regulation S-K:

          Exhibit No. (27) Financial Data Schedule
          Exhibit No. (99) Press Release dated May 3, 2000

     (b)  Reports on Form 8-K

          On January 5, 2000,  the Company filed a Current  Report on Form 8-K/A
          to  file,  under  Item  4  of  the  form,  information  regarding  the
          appointment of PricewaterhouseCoopers  LLP as its independent auditors
          for the fiscal year ending  September  30, 2000 to replace the firm of
          Ernst & Young  LLP who  were  dismissed  as  auditors  of the  Company
          effective  with  their  completion  of their  audit  of the  Company's
          financial statements for the fiscal year ended September 30, 1999.

          On February 4, 2000, the Company filed a Current Report on Form 8-K to
          file,  under Item 5 of the form,  information  contained  in its press
          release  dated  January 26, 2000  regarding  the results for the first
          quarter of fiscal 2000 as well as announcing that Kurt M. Landgraf had
          been elected to serve as a member of the Company's Board of Directors.

<PAGE>
                                   SIGNATURES


Pursuant  to the  requirements  of the  Securities  Exchange  Act of  1934,  the
Registrant  has duly  caused  this  report  to be  signed  on its  behalf by the
undersigned,  thereunto duly authorized. This report has also been signed by the
undersigned in his capacity as the chief accounting officer of the Registrant.


                                                  IKON OFFICE SOLUTIONS, INC.




Date      May 15, 2000                            /s/ William S. Urkiel
          --------------------------              --------------------------
                                                  William S. Urkiel
                                                  Senior Vice President and
                                                  Chief Financial Officer


<TABLE> <S> <C>

<ARTICLE>                     5
<LEGEND>
This  schedule  contains  summary  financial   information  extracted  from  the
consolidated   financial   statements  of  IKON  Office   Solutions,   Inc.  and
subsidiaries  and is qualified  in its  entirety by reference to such  financial
statements.
</LEGEND>
<CIK>     0000003370
<NAME> IKON OFFICE SOLUTIONS, INC.
<MULTIPLIER> 1,000

<S>                                             <C>
<PERIOD-TYPE>                                   6-MOS
<FISCAL-YEAR-END>                               SEP-30-2000
<PERIOD-END>                                    MAR-31-2000
<CASH>                                               51,345
<SECURITIES>                                              0
<RECEIVABLES>                                       733,349
<ALLOWANCES>                                         44,837
<INVENTORY>                                         379,124
<CURRENT-ASSETS>                                  2,451,399
<PP&E>                                              781,525<F1>
<DEPRECIATION>                                      453,435<F2>
<TOTAL-ASSETS>                                    6,172,539
<CURRENT-LIABILITIES>                             2,486,123
<BONDS>                                           1,696,185
                                     0
                                               0
<COMMON>                                          1,016,039
<OTHER-SE>                                          415,886
<TOTAL-LIABILITY-AND-EQUITY>                      6,172,539
<SALES>                                           1,396,411
<TOTAL-REVENUES>                                  2,712,828
<CGS>                                               935,166
<TOTAL-COSTS>                                     1,713,395<F3>
<OTHER-EXPENSES>                                    968,122<F4>
<LOSS-PROVISION>                                     15,421
<INTEREST-EXPENSE>                                   33,620
<INCOME-PRETAX>                                      (2,309)
<INCOME-TAX>                                         18,474
<INCOME-CONTINUING>                                 (20,783)
<DISCONTINUED>                                            0
<EXTRAORDINARY>                                           0
<CHANGES>                                                 0
<NET-INCOME>                                        (20,783)
<EPS-BASIC>                                           (0.14)
<EPS-DILUTED>                                         (0.14)
<FN>
<F1> Includes  equipment on operating  leases, at cost, of $233,016
<F2> Includes  accumulated  depreciation  for  equipment on operating  leases of
$152,062
<F3> Includes Finance Subsidiaries interest of $78,960
<F4> Represents selling,  general and administrative  expenses and restructuring
and asset impairment charge.
</FN>


</TABLE>


Exhibit 99

IKON Office Solutions                                                     [LOGO]
P.O. Box 834
Valley Forge, PA 19482-0834
70 Valley Stream Parkway
Malvern, PA 19355

     News Release
     ---------------------------------------------------------------------------




Contacts:

Veronica L. Rosa                                               Steven K. Eck
Investor Relations                                             Media Relations
610-408-7196                                                   610-408-7295
[email protected]                                                 [email protected]
- ------------------                                             -----------------


                 IKON OFFICE SOLUTIONS APPOINTS NEW BOARD MEMBER

                   Marilyn Ware Elected to Board of Directors


Valley Forge,  Pennsylvania - May 3, 2000 - IKON Office  Solutions  (NYSE:  IKN)
today  announced  that Marilyn  Ware has been elected a member of the  Company's
Board of Directors. This appointment fills the vacancy created by the retirement
of Barbara Barnes Hauptfuhrer.

"We are pleased to have Marilyn Ware join our Board of Directors," said James J.
Forese,  Chairman and Chief  Executive  Officer of IKON Office  Solutions.  "Ms.
Ware's diverse  experiences in business leadership and community service will be
a strong asset to IKON's Board."

Ware,  56, is  Chairman  of the Board of  Directors  for  American  Water  Works
Company,  Inc.,  Voorhees,  N.J., the largest  U.S.-based  investor-owned  water
service enterprise. She served as Vice Chairman of the Board from 1984 to 1988.

Prior to  joining  American  Water  Works,  Ware was  President  of the  Solanco
Publishing  Company and President and Publisher of The  Sun-Ledger  from 1978 to
1982. She has worked as a public relations consultant and a freelance writer and
editor for various  publications.  Ware  attended  American  University  and the
University of Pennsylvania.
<PAGE>

Ware currently serves as a board member of CIGNA  Corporation,  an international
Fortune  500  company.  She also has  served as a board  member of Penn Fuel Gas
Company,  Inc.,  and PPL  Resources.  Ware is currently a member of the Board of
Trustees  for: the National  Osteoporosis  Foundation;  National  Council of The
Conservation Fund; Gannon University;  University of Pennsylvania Health System;
The American  Enterprise  Institute for Public Policy  Research,  which sponsors
original  research on government  policy,  economy and politics;  and Eisenhower
Exchange   Fellowships,   which   establishes   and  nurtures  the  exchange  of
communications  among leaders with fellows representing more than 100 countries,
advancing democracy and productivity around the globe.

IKON Office Solutions  (www.ikon.com) is one of the world's leading providers of
products and services that help businesses communicate.  IKON provides customers
with total business solutions for every office, production and outsourcing need,
including  copiers  and  printers,   color  solutions,   distributed   printing,
facilities  management,  imaging  and legal  outsourcing  solutions,  as well as
network design and consulting,  application development and technology training.
With fiscal 1999 revenues of $5.5 billion,  IKON has approximately 900 locations
worldwide  including the United  States,  Canada,  Mexico,  the United  Kingdom,
France, Germany, Ireland and Denmark.

                                      # # #



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