IKON OFFICE SOLUTIONS INC
S-8, EX-99.3, 2000-12-01
COMPUTERS & PERIPHERAL EQUIPMENT & SOFTWARE
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                                                                    Exhibit 99.3


                               AMENDMENT NO. 12

                                    TO THE

                          IKON OFFICE SOLUTIONS, INC.

                            RETIREMENT SAVINGS PLAN


          WHEREAS, IKON Office Solutions, Inc. ("IKON") sponsors and maintains
the IKON Office Solutions, Inc. Retirement Savings Plan (the "Plan") for the
benefit of certain of its employees; and

          WHEREAS, IKON now wishes to amend the Plan to add certain provisions
relating to tender offers;

          NOW, THEREFORE, the Plan is hereby amended as follows:
          Effective January 1, 1999, Section 11.12 is amended and restated as
follows:

          11.12  Tender Offer.
                 ------------

                 (a)   For purposes of this Section, each Participant is hereby
                 designated a "named fiduciary" within the meaning of section
                 403(a)(1) of ERISA with respect to shares of IKON Stock and
                 Unisource Stock held by the Trustee for that Participant.

                 (b)   IKON Stock. (1) In the event that IKON Stock is the
                       ----------
                 object of a tender offer pursuant to Regulation 14D of the
                 Securities Exchange Act of 1934 (or any substantially similar
                 federal or state statute or regulation), the Trustee shall not
                 tender any shares of IKON Stock held by it unless it is
                 instructed to tender the shares by the Participant for whom the
                 shares are held.

                       (2) The purchase by the tender offeror of any shares
                 tendered by the Trustee shall be deemed to result in the
                 withdrawal of the shares so purchased from the Participant's
                 Account. However, no purchase of tendered IKON Stock shall be
                 deemed to be a withdrawal from any Account prior to the time
                 that a withdrawal from that Account may be made pursuant to the
                 other terms of this Plan.

                 (c)   Unisource Stock. (1)  In the event that Unisource Stock
                       ---------------
                 is the object of a tender offer pursuant to Regulation 14D of
                 the Securities Exchange Act of 1934 (or any substantially
                 similar federal or state statute or regulation), the Trustee
                 shall not tender any shares of Unisource stock
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                 held by it unless it is instructed to tender the shares by the
                 Participant for whom the shares are held.

                       (2)   The proceeds resulting from a purchase by the
                 tender offeror of any shares tendered by the Trustee for a
                 Participant shall be invested in the Participant's Account in
                 accordance with procedures established by the IKON Committee.


          IN WITNESS WHEREOF, IKON has authorized its duly appointed officers to
execute this Amendment No.12 this ______ day of May, 1999.
                                                ---


                                             IKON OFFICE SOLUTIONS, INC.


                                             By:_____________________________



Attest:______________________________


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