IKON OFFICE SOLUTIONS INC
10-Q, 2000-02-14
COMPUTERS & PERIPHERAL EQUIPMENT & SOFTWARE
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                                  UNITED STATES
                       SECURITIES AND EXCHANGE COMMISSION
                             Washington, D. C. 20549

                                    Form 10-Q
(Mark One)*
[X] Quarterly report pursuant to section 13 or 15(d) of the Securities  Exchange
Act of 1934 for the quarterly  period ended  December 31, 1999 or [ ] Transition
report  pursuant to section 13 or 15(d) of the  Securities  Exchange Act of 1934
for the transition period from to

Commission file number 1-5964


                           IKON OFFICE SOLUTIONS, INC.
- --------------------------------------------------------------------------------
             (Exact name of registrant as specified in its charter)

            OHIO                                      23-0334400
- --------------------------------------------------------------------------------
(State or other jurisdiction of                   (I.R.S. Employer
incorporation or organization)                    Identification No.)


                 P.O. Box 834, Valley Forge, Pennsylvania 19482
- --------------------------------------------------------------------------------
                    (Address of principal executive offices)
                                   (Zip Code)

                                 (610) 296-8000
- --------------------------------------------------------------------------------
              (Registrant's telephone number, including area code)

                                      NONE
- --------------------------------------------------------------------------------
              (Former name, former address and former fiscal year,
                         if changed since last report)

Indicate by check mark whether the registrant (1) has filed all reports required
to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during
the  preceding 12 months (or for such  shorter  period that the  registrant  was
required  to file  such  reports),  and  (2) has  been  subject  to such  filing
requirements for the past 90 days.

Yes    X    No

* Applicable only to corporate issuers:

Indicate the number of shares  outstanding  of each of the  issuer's  classes of
common stock, as of January 31, 2000.

Common Stock, no par value                                 149,907,907 shares


<PAGE>


                                      INDEX

                           IKON OFFICE SOLUTIONS, INC.


PART I.  FINANCIAL INFORMATION


     Item 1.             Financial Statements

                         Consolidated Balance Sheets--December 31, 1999
                         (unaudited) and September 30, 1999

                         Consolidated Statements of Operations--Three months
                         ended December 31, 1999 and 1998 (unaudited)

                         Consolidated Statements of Cash Flows--Three months
                         ended December 31, 1999 and 1998 (unaudited)

                         Notes to Consolidated Financial Statements--
                         December 31, 1999 (unaudited)


     Item 2.             Management's Discussion and Analysis of Results
                         of Operations and Financial Condition and Liquidity

     Item 3.             Quantitative and Qualitative Disclosures About Market
                         Risk


PART II.  OTHER INFORMATION


    Item 6.              Exhibits and Reports on Form 8-K



SIGNATURES

<PAGE>
                           IKON OFFICE SOLUTIONS, INC.
                           CONSOLIDATED BALANCE SHEETS
                                ( in thousands )
<TABLE>
<CAPTION>
                                                          December 31        September 30
                                                             1999                1999
ASSETS                                                   (unaudited)
                                                         -----------         -----------

Current Assets
<S>                                                      <C>                 <C>
    Cash and cash equivalents                            $    73,584         $     3,386
    Restricted cash                                           69,028              29,625
    Accounts receivable, net                                 753,659             725,308
    Finance receivables, net                                 987,318             887,396
    Inventories                                              397,691             338,947
    Prepaid expenses and other current assets                127,776             111,386
    Deferred taxes                                           138,515             137,853
                                                         -----------         -----------
    Total current assets                                   2,547,571           2,233,901
                                                         -----------         -----------

Investments and Long-Term Receivables                          8,660              24,313

Long-Term Finance Receivables, net                         1,878,946           1,677,230

Equipment on Operating Rental, net                            83,274              87,496

Property and Equipment, at cost                              531,315             535,304
    Less accumulated depreciation                            289,596             275,489
                                                         -----------         -----------
                                                             241,719             259,815
                                                         -----------         -----------

Goodwill, net                                              1,337,358           1,385,295

Other assets                                                 134,556             133,263
                                                         -----------         -----------

                                                         $ 6,232,084         $ 5,801,313
                                                         ===========         ===========

LIABILITIES AND SHAREHOLDERS' EQUITY

Current Liabilities
    Current portion of long-term debt                    $    96,314         $    95,262
    Current portion of long-term debt,
     finance subsidiaries                                  1,109,298             974,033
    Notes payable                                             10,277              44,968
    Trade accounts payable                                   166,309             169,763
    Accrued salaries, wages and commissions                   92,973             128,501
    Accrued shareholder litigation settlement                112,695             117,652
    Deferred revenues                                        202,455             205,654
    Other accrued expenses                                   333,684             311,758
                                                         -----------         -----------
    Total current liabilities                              2,124,005           2,047,591
                                                         -----------         -----------

Long-Term Debt                                               715,466             718,814

Long-Term Debt, Finance Subsidiaries                       1,468,246           1,029,176

Deferred Taxes                                               358,800             375,007

Other Long-Term Liabilities                                  167,460             170,185

Shareholders' Equity
    Common stock, no par value
       Authorized - 300,000 shares
       Issued December 31, 1999 - 149,787 shares;          1,011,760           1,008,392
       September 30, 1999 - 149,271 shares
    Unearned compensation                                     (8,332)             (5,513)
    Retained earnings                                        402,334             464,150
    Accumulated other comprehensive expense                   (6,737)             (4,922)
    Common shares in treasury, at cost:
       December 31, 1999 - 34 shares;
       September 30, 1999 - 53 shares                           (918)             (1,567)
                                                         -----------         -----------
                                                           1,398,107           1,460,540
                                                         -----------         -----------
                                                         $ 6,232,084         $ 5,801,313
                                                         ===========         ===========
</TABLE>
See notes to consolidated financial statements
<PAGE>
                           IKON Office Solutions, Inc.
                      CONSOLIDATED STATEMENTS OF OPERATIONS
                    (in thousands, except per share amounts)
                                   (unaudited)
<TABLE>
<CAPTION>

                                                                 Three Months Ended
                                                                    December 31,
                                                              1999                1998
                                                          -----------         -----------
Revenues
<S>                                                       <C>                 <C>
Net sales                                                 $   668,482         $   707,719
Service and rentals                                           582,921             601,259
Finance income                                                 81,097              87,439
                                                          -----------         -----------
                                                            1,332,500           1,396,417
                                                          -----------         -----------

Costs and Expenses
Cost of goods sold                                            451,092             471,746
Service and rental costs                                      345,438             349,881
Finance interest expense                                       39,452              32,680
Selling and administrative                                    438,223             468,963
Asset impairment charge                                        53,792
Restructuring charge                                           51,548
                                                          -----------         -----------
                                                            1,379,545           1,323,270
                                                          -----------         -----------

Operating (loss) income                                       (47,045)             73,147
Interest expense                                               15,994              19,547
                                                          -----------         -----------
(Loss) income before income tax (benefit) expense             (63,039)             53,600
Income tax (benefit) expense                                   (7,403)             24,924
                                                          ===========         ===========
Net (loss) income                                         $   (55,636)        $    28,676
                                                          ===========         ===========


Basic and Diluted Earnings (Loss) Per Common Share        $     (0.37)        $      0.19
                                                          ===========         ===========

Cash Dividends Per Share of Common Stock                  $      0.04         $      0.04
                                                          ===========         ===========
</TABLE>


See notes to consolidated financial statements

<PAGE>
                           IKON OFFICE SOLUTIONS, INC.
                      CONSOLIDATED STATEMENTS OF CASH FLOWS
                                 (in thousands)
                                   (unaudited)
<TABLE>
<CAPTION>

                                                                                    Three Months ended
                                                                                       December 31
                                                                             ------------------------------
                                                                                 1999               1998
                                                                             ------------------------------
Operating Activities
<S>                                                                           <C>               <C>
     Net (loss) income                                                        $ (55,636)        $  28,676
     Adjustments to reconcile net (loss) income to net cash
        (used in) provided by operating activities
           Depreciation                                                          35,715            34,342
           Amortization                                                          15,913            15,105
           Provisions for losses on accounts receivable                          12,335            10,567
           Provision for deferred tax (benefit) expense                         (13,400)           10,000
           Gain on asset securitizations                                            (73)          (16,676)
           Restructuring and asset impairment charge                            105,340
           Changes in  operating  assets and  liabilities,
              net of effects from acquisitions:
                 (Increase) decrease in accounts receivable                     (39,761)           19,080
                 (Increase) decrease in inventories                             (58,690)           15,058
                 Increase in prepaid expenses and other current assets          (16,075)          (11,966)
                 Decrease in accounts payable, deferred
                    revenues and accrued expenses                               (73,490)          (86,295)
           Decrease in accrued shareholder litigation settlement                 (4,957)
           Decrease in accrued restructuring                                     (4,241)
           Other                                                                 (3,114)            4,551
                                                                              ---------         ---------
Net cash (used in) provided by operating activities                            (100,134)           22,442

Cash flows from investing activities
     Proceeds from the sale of property and equipment                             3,422             6,487
     Cost of companies acquired, net of cash acquired                            (1,931)          (15,880)
     Expenditures for property and equipment                                    (22,674)          (24,815)
     Expenditures for equipment on operating rental                              (7,312)          (12,907)
     Finance receivables - additions                                           (299,937)         (305,843)
     Finance receivables - collections                                          276,226           221,727
     Proceeds from sale of finance subsidiaries' lease receivables               10,533           281,135
     Repurchase of finance subsidiary's lease receivables                      (275,000)
     Other                                                                       (2,755)           (6,398)
                                                                              ---------         ---------
Net cash (used in) provided by investing activities                            (319,428)          143,506

Cash flows from financing activities
     Short-term (repayments) borrowings, net                                    (34,691)           76,763
     Proceeds from issuance of long-term debt                                     3,299            27,162
     Proceeds from option exercises and sale of treasury shares                      75             1,250
     Long-term debt repayments                                                   (5,622)          (15,941)
     Finance subsidiaries' debt - issuance                                      945,069             2,181
     Finance subsidiaries' debt - repayments                                   (372,863)         (240,373)
     Dividends paid                                                              (5,952)           (5,881)
     Deposit to restricted cash                                                 (39,403)
     Purchase of treasury shares                                                   (152)              (14)
                                                                              ---------         ---------
Net cash provided by (used in) financing activities                             489,760          (154,853)

Net increase in cash and cash equivalents                                        70,198            11,095
Cash and cash equivalents at beginning of year                                    3,386               963
                                                                              ---------         ---------
Cash and cash equivalents at end of period                                    $  73,584         $  12,058
                                                                              =========         =========
</TABLE>
See notes to consolidated financial statements.
<PAGE>
                           IKON OFFICE SOLUTIONS, INC.
                   NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
                                DECEMBER 31, 1999
                                   (Unaudited)

Note 1: Basis of Presentation

         The accompanying  unaudited condensed consolidated financial statements
of IKON Office Solutions, Inc. and subsidiaries (the "Company",  "we", or "our")
have been prepared in accordance with generally accepted  accounting  principles
for interim  financial  information  and the  instructions to Form 10-Q and Rule
10-01  of  Regulation  S-X.  In  the  opinion  of  management,  all  adjustments
(consisting of normal  recurring  adjustments)  considered  necessary for a fair
presentation  have  been  included.  For  further  information,   refer  to  the
consolidated   financial  statements  and  footnotes  thereto  included  in  the
Company's  annual  report on Form 10-K/A for the year ended  September 30, 1999.
Certain  prior year amounts have been  reclassified  to conform with the current
year presentation.

Note 2:  Restructuring and Asset Impairment Charge

In the first  quarter of fiscal  2000,  the Company  announced  plans to improve
performance and efficiency and incurred a total pre-tax  restructuring and asset
impairment charge (the "charge") of $105.3 million ($78.5 million after-tax,  or
$0.52  per  share  on  a  basic  and  diluted  basis).   These  actions  address
under-performance  in certain Technology  Services,  Business Document Services,
and Business Information Services locations;  as well as the Company's desire to
strategically  position these businesses for integration and profitable  growth.
Plans  include  consolidating  or  disposing  of  certain  under-performing  and
non-core  locations;   implementing   productivity   enhancements   through  the
consolidation  and   centralization  of  activities  in  inventory   management,
purchasing,   finance/accounting   and  other  administrative   functions;   and
consolidating  real estate through the  co-location of business units as well as
the disposition of unproductive real estate. Savings from the above programs are
anticipated to be approximately  $15.0 million in fiscal 2000 and  approximately
$45 million on an annualized basis beginning in fiscal 2001.

The pre-tax components of the charge are as follows:

(dollars in thousands)
Type of Charge

Restructuring Charge:
  Severance                                $ 16,389
  Contractual Commitments                    37,403
                                           --------
    Total Restructuring Charge               53,792
                                           --------

Asset Impairment Charge:
  Fixed Assets                               12,668
  Goodwill and Intangibles                   38,880
                                           --------
    Total Asset Impairment Charge            51,548
                                           --------

    Total Charge                           $105,340
                                           ========

         The severance charge relates to the elimination of approximately  1,900
positions,  while  the  charge  for  contractual  commitments  relates  to lease
commitments where the Company is exiting certain locations and/or businesses.



<PAGE>
                          IKON OFFICE SOLUTIONS, INC.
               NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (CONT.)
                                DECEMBER 31, 1999


         The Company commenced several actions specified under these initiatives
in the first quarter of fiscal 2000. The following  presents a reconciliation of
the  original  components  of the  pre-tax  restructuring  charge to the balance
remaining at December 31, 1999,  which is included in other accrued  expenses on
the balance sheet:
<TABLE>
<CAPTION>
<S>                                   <C>                <C>                <C>                 <C>

                                           Balance           Provision                               Balance
                                        September 30,        Quarter 1          Quarter 1         December 31,
(dollars in thousands)                      1999            Fiscal 2000          Payments             1999
                                      ------------------ ------------------ ------------------- ------------------
Severance                             $              --  $         16,389   $           2,319   $         14,070
Contractual Commitments                              --            37,403               1,922             35,481
                                      ================== ================== =================== ==================
    Total                             $              --  $         53,792   $           4,241   $         49,551
                                      ================== ================== =================== ==================
</TABLE>

         During the first  quarter of fiscal 2000  approximately  150  employees
were terminated and left the Company and 2 facilities were closed.


Note 3: Asset Securitization

         In December 1999, our U.S.  finance  subsidiary  sold $311.4 million in
direct  financing  lease  receivables  for $247.6 million in cash and a retained
interest in the remainder  under our revolving asset  securitization  agreement.
Our U.S. finance subsidiary had asset securitization agreements for $275 million
of eligible direct financing lease receivables at September 30, 1999. On October
7, 1999 these leases were  repurchased  with a portion of the proceeds  received
from the issuance of lease-backed notes as described in Note 4.

Note 4: Lease-Backed Notes

         On October 7, 1999,  IKON  Receivables,  LLC (an  affiliate of the U.S.
finance  subsidiary)  publicly issued $699.6 million of lease-backed  notes (the
"Notes") under our $1.825 billion shelf registration statement.  Class A-1 Notes
totaling  $235.3 million have a stated  interest rate of 6.14%,  Class A-2 Notes
totaling  $51.1 million have a stated  interest  rate of 6.31%,  Class A3a Notes
totaling  $100 million  have a stated  interest  rate of 6.59%,  Class A3b Notes
totaling  $240.9 million have a variable rate of libor plus 0.36% (which we have
fixed at 6.63% through an interest rate swap) and Class A-4 Notes totaling $72.3
million  have a stated  interest  rate of  6.88%.  Our U.S.  finance  subsidiary
received  approximately  $697 million in net proceeds from the sale of the Notes
and used $275 million of that amount to repurchase  previously sold leases.  The
Notes are  collateralized  by a pool of office equipment leases or contracts and
related assets and payments on the Notes are made from payments on the leases.

<PAGE>
                           IKON OFFICE SOLUTIONS, INC.
               NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (CONT.)
                                DECEMBER 31, 1999


Note 5:  Comprehensive Income



         Total comprehensive income is as follows (in thousands):
<TABLE>
<CAPTION>
                                                                                Three Months Ended
                                                                                    December 31,
                                                                          1999                      1998
<S>                                                                    <C>                         <C>
         Net (loss) income                                             $(55,636)                   $28,676
         Foreign currency translation adjustments                        (1,815)                      (465)
         Mark to market adjustment on the retained
         interest of lease receivables , net of tax                                                    969
                                                                       --------                    -------
         Total comprehensive (loss) income                             $(57,451)                   $29,180
                                                                       ========                    =======
</TABLE>


Note 6:  Earnings Per Share

         The  following  table sets forth the  computation  of basic and diluted
earnings per common share (in thousands except for per share amounts):
<TABLE>
<CAPTION>
                                                                  Three Months Ended
                                                                      December 31,
                                                                  1999             1998
Numerator:
<S>                                                           <C>               <C>
     Net (loss) income                                        $ (55,636)        $  28,676


Denominator:
     Weighted average common shares                             148,804           146,965
     Contingently issuable common shares                            475             1,384
                                                              ---------         ---------
     Denominator for basic earnings per common
        share - weighted average common shares                  149,279           148,349

     Effect of dilutive securities:
        Additional contingently issuable common shares                                522
        Employee stock options                                                         36
                                                              ---------         ---------
             Dilutive potential common shares                                         558
     Denominator for diluted earnings per
            common share - adjusted weighted average
            common shares and assumed conversions               149,279           148,907
                                                              =========         =========

Basic and diluted (loss) earnings per common share            $   (0.37)        $    0.19
                                                              =========         =========
</TABLE>


         Options to purchase 9,406,800 shares of common stock at $5.94 per share
to $56.42 per share were outstanding during the first quarter of fiscal 2000 and
options  to  purchase  4,945,964  shares of  common  stock at $8.70 per share to
$62.45 per share were  outstanding  during the first  quarter of fiscal 1999 but
were not  included  in the  computation  of diluted  earnings  per common  share
because the effect would be antidilutive.

<PAGE>

                           IKON OFFICE SOLUTIONS, INC.
               NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (CONT.)
                                DECEMBER 31, 1999


Note 7: Segment Reporting

         In the first quarter of fiscal 2000,  we made the  following  change to
our segment  reporting:  IKON Document  Services (which was reported in Other in
fiscal 1999) was split into Business Document  Services ("BDS"),  Legal Document
Services ("LDS") and Business Imaging Services ("BIS").  BDS is included in IKON
North  America  and LDS and BIS remain in Other.  Prior year  results  have been
reclassified to conform with the current-year presentation.

The table below presents segment  information for the quarter ended December 31,
1999 and 1998:
<TABLE>
<CAPTION>

                                                   IKON                                       Corporate
(in thousands)                                     North            IKON                          and
Quarter Ended December 31, 1999                   America          Europe        Other        Eliminations        Total
                                             ----------------- ------------- -------------  ---------------  ---------------
<S>                                            <C>             <C>           <C>            <C>              <C>
Revenues, excluding finance income             $   941,843     $ 121,988     $ 187,572                       $ 1,251,403
Finance income                                      75,658         5,439                                          81,097
Intersegment revenues                                2,300                         889       $   (3,189)

Operating income (loss) before
   restructuring and asset impairment charges      106,805         5,280        (8,186)         (45,604)          58,295
Restructuring and asset impairment charges         (34,752)       (4,286)      (12,124)         (54,178)        (105,340)
Operating income (loss)                             72,053           994       (20,310)         (99,782)         (47,045)
Interest expense                                                                                (15,994)         (15,994)
Loss before income tax benefit                                                                                   (63,039)


Quarter Ended December 31, 1998
Revenues, excluding finance income             $   976,165     $ 126,080     $ 206,733                       $ 1,308,978
Finance income                                      82,202         5,237                                          87,439
Intersegment revenues                                4,797                         636       $   (5,433)
Operating income (loss)                            107,305         5,964         1,563          (41,685)          73,147
Interest expense                                                                                (19,547)         (19,547)
Income before taxes                                                                                               53,600
</TABLE>


Note 8:  Shareholder Lawsuit

         On November  24,  1999,  subject to formal  approval  by the court,  we
reached a settlement with the plaintiffs in the series of purported class action
complaints  which were filed in the United States District Court for the Eastern
District of Pennsylvania on behalf of our  shareholders,  and with the plaintiff
in a companion derivative lawsuit. The plaintiffs alleged that during the period
from  January 24, 1996 to August 13, 1998,  IKON and certain  current and former
principal  officers  and  employee  directors  publicly  disseminated  false and
misleading  statements  concerning  our  revenue,  profitability  and  financial
condition in violation of the federal securities laws. Under the settlement,  we
will pay $111 million. The court has preliminarily approved the settlement.  The
court will hold a hearing on the approval of the  settlement  agreement on April
11, 2000. We believe that the settlement also resolves substantially all aspects
of a purported  class action claim  pending in federal  court in Utah.  The Utah
action  contains  one claim  purporting  to be a class claim  brought  under the
Employee  Retirement Income Security Act of 1974 ("ERISA").  The plaintiffs seek
to represent a class of persons who participated in our Retirement  Savings Plan
after January 1, 1994.  The class  allegations in the Utah action largely mirror
the  allegations  made  in the  complaints  filed  in the  Eastern  District  of
Pennsylvania.  To the extent that any of the putative ERISA class claim survives
the settlement, the Company believes that said claim is without merit.

         We recorded a charge of $101.1  million in fiscal  1999  related to the
settlement,  which consists of the $111 million settlement plus $10.1 million of
legal fees offset by $20 million of insurance proceeds.  This does not include a
$20 million  insurance  claim which we are pursuing  against  another


<PAGE>

insurance  carrier.  Reflecting  payment  of a portion  of the legal  fees,  the
balance  sheet  at  December  31,  1999,  includes  $112.7  million  in  accrued
shareholder  litigation  settlement  and $16.5  million  of  insurance  proceeds
receivable (which is included in prepaid expenses and other current assets).  In
January 2000,  we  transferred  $111 million into an escrow  account to fund the
settlement and we received $16.5 million of insurance proceeds.


<PAGE>
Item 2:  Management's  Discussion  and  Analysis  of Results of  Operations  and
         Financial Condition and Liquidity

         The  Company   provides   products  and   services  to  meet   business
communications   needs,   including  copiers  and  printers,   color  solutions,
distributed  printing,  outsourcing  services,  imaging  and  legal  outsourcing
solutions, as well as network design and consulting, application development and
technology training.

                              Results of Operations

         The  discussion of the results of operations  reviews the operations of
the Company as reported in the Consolidated Statements of Operations.

                      Three Months Ended December 31, 1999
             Compared with the Three Months Ended December 31, 1998

         Results of operations  for the first quarter of fiscal 2000 compared to
the first quarter of fiscal 1999 were as follows:
<TABLE>
<CAPTION>

                                                                                     Three Months Ended
                                                                                        December 31                 %
                                                                                 1999                 1998         Change
(in thousands)

<S>                                                                           <C>                   <C>            <C>
Revenues                                                                      $1,332,500            $1,396,417     (4.6%)
                                                                              ==========            ==========

Operating income, excluding restructuring
   And asset impairment charges                                                  $58,295               $73,147    (20.2%)
Restructuring and asset impairment charges                                      (105,340)
                                                                              ----------            ----------
      Operating (loss) income                                                    (47,045)               73,147
Interest expense                                                                 (15,994)              (19,547)
                                                                              ----------            ----------
(Loss) income before income tax (benefit) expense                               $(63,039)              $53,600
                                                                              ==========            ==========
</TABLE>



         The Company's  first quarter  revenues  decreased by $63.9 million,  or
4.6%,  compared to the first quarter of fiscal 1999. The first quarter of fiscal
1999 included a $14.3 million gain from an asset  securitization.  Excluding the
gain, overall revenue decreased by $49.6 million, or 3.6%, compared to the first
quarter of fiscal  1999.  The  decrease  in revenue  resulted  from fewer  sales
representatives  as  compared  to  the  first  quarter  of  1999,  greater  than
anticipated Year 2000 deferrals in Technology Services and the continued backlog
status  of some  digital  products.  We began the year with  1,000  fewer  sales
representatives  than the  first  quarter  of  fiscal  1999,  and  although  175
representatives  were added during the quarter,  they typically require three to
six months to become  fully  productive.  Net  sales,  which  include  equipment
revenue,  decreased  by $39.2  million or 5.5%.  Approximately  one-third of the
decrease was  attributable to Year 2000 delays in purchasing  equipment  through
our Technology Services businesses in both the U.S. and Europe. The remainder of
the decrease resulted from the continued backlog status of some digital products
and fewer sales representatives as compared to the first quarter of fiscal 1999.
Service and rental  revenue  decreased by $18.3  million or 3.0%.  This decrease
resulted  from the continued  underperformance  of, and Year 2000 impact on, our
Technology Service and Business Document Service units. Finance income decreased
by $6.3 million or 7.3%.  Excluding the gain from an asset securitization in the
first  quarter of fiscal 1999,  finance  income  increased by $8.0  million,  or
10.9%,  due to the  recognition of deferred  revenue items  associated with last
year's balance sheet financings. These items have been recognized in conjunction
with subsequent financings that placed these securitizations back on the balance
sheet.

         Gross  margin  was  37.3%,  compared  to  38.2%,  excluding  the  asset
securitization  gain,  in the first quarter of fiscal 1999.  However,  the gross
margin in the first quarter of fiscal 2000 was  relatively  flat compared to the
fourth  quarter of fiscal  1999,  despite  the lower  revenue  base.  Margins on


<PAGE>

equipment  sales were  relatively  stable.  Service  margins on the  traditional
copier business have improved, but were offset by weak margins in our Technology
and Business  Document  Service  businesses  resulting  in flat service  margins
overall compared to the fourth quarter of fiscal 1999.

         In the first  quarter of fiscal 2000,  the Company  announced  plans to
improve  performance  and efficiency and incurred a total pre-tax  restructuring
and asset  impairment  charge (the  "charge") of $105.3  million  ($78.5 million
after-tax,  or $0.52 per  share on a basic and  diluted  basis).  These  actions
address  under-performance  in certain  Technology  Services,  Business Document
Services, and Business Information Services locations;  as well as the Company's
desire to strategically position these businesses for integration and profitable
growth. Plans include consolidating or disposing of certain under-performing and
non-core  locations;   implementing   productivity   enhancements   through  the
consolidation  and   centralization  of  activities  in  inventory   management,
purchasing,   finance/accounting   and  other  administrative   functions;   and
consolidating  real estate through the  co-location of business units as well as
the disposition of unproductive real estate. Savings from the above programs are
anticipated to be approximately  $15.0 million in fiscal 2000 and  approximately
$45 million on an annualized basis beginning in fiscal 2001.

The pre-tax components of the charge are as follows:

(dollars in thousands)
Type of Charge

Restructuring Charge:
  Severance                                             $     16,389
  Contractual Commitments                                     37,403
                                                        -----------------
    Total Restructuring Charge                                53,792
                                                        -----------------

Asset Impairment Charge:
  Fixed Assets                                                12,668
  Goodwill and Intangibles                                    38,880
                                                        -----------------
    Total Asset Impairment Charge                             51,548
                                                        -----------------

    Total Charge                                        $    105,340
                                                        =================

         The severance charge relates to the elimination of approximately  1,900
positions,  while  the  charge  for  contractual  commitments  relates  to lease
commitments where the Company is exiting certain locations and/or businesses.

         The Company commenced several actions specified under these initiatives
in the first quarter of fiscal 2000. The following  presents a reconciliation of
the  original  components  of the  pre-tax  restructuring  charge to the balance
remaining at December 31, 1999,  which is included in other accrued  expenses on
the balance sheet:
<TABLE>
<CAPTION>
                                           Balance           Provision                               Balance
                                        September 30,        Quarter 1          Quarter 1         December 31,
(dollars in thousands)                      1999            Fiscal 2000          Payments             1999
                                      ------------------ ------------------ ------------------- ------------------
<S>                                   <C>                <C>                <C>                 <C>
Severance                             $             --   $         16,389   $           2,319   $         14,070
Contractual Commitments                             --             37,403               1,922             35,481
                                      ================== ================== =================== ==================
    Total                             $             --   $         53,792   $           4,241   $         49,551
                                      ================== ================== =================== ==================
</TABLE>

         During the first  quarter of fiscal 2000  approximately  150  employees
were terminated and left the Company and 2 facilities were closed.

         The Company's  operating income decreased by $120.2 million compared to
the last year's first  quarter.  Excluding  restructuring  and asset  impairment
charges  in the  first  quarter  of  fiscal  2000  and the gain  from the  asset
securitization  in fiscal 1999,  operating  income  decreased by $0.5 million to
$58.3 million for the first quarter of fiscal 2000, compared to $58.8 million in
the prior year.  Our operating


<PAGE>

margin, excluding the restructuring and asset impairment charges in fiscal 2000,
and gain on asset securitization in fiscal 1999, improved from 4.3% in the first
quarter of fiscal 1999 to 4.4% in the first  quarter of fiscal 2000  despite the
decrease in our revenues.  This resulted from improved management of selling and
administrative  costs.  Selling  and  administrative  expense  as a  percent  of
revenue,  excluding the asset  securitization  gain in fiscal 1999, was 32.9% in
the first  quarter  of fiscal  2000  compared  to 33.9% in the first  quarter of
fiscal 1999. The decrease was the result of centralizing  certain key functions,
adopting new credit controls, and productivity  improvements within our business
segments.

         Interest  expense  decreased  by $3.6  million in the first  quarter of
fiscal 2000  compared  to the first  quarter of fiscal 1999 as a result of lower
average  debt  levels  during the first  quarter of fiscal  2000 as  compared to
fiscal 1999.

         There was a loss before taxes of $63.0  million in the first quarter of
fiscal  2000  compared  to income  before  taxes of $73.1  million  in the first
quarter of fiscal 1999. Excluding the restructuring and asset impairment charges
in fiscal 2000 and the gain from the asset securitization in fiscal 1999, income
before taxes  increased by $3.0 million to $42.3 million in the first quarter of
fiscal  2000  compared  to $39.3  million in the prior year.  The  increase  was
primarily the result of the decrease in selling and administrative  expenses and
interest  expense  described  above. The effective income tax rate for the first
quarter of fiscal  2000,  excluding  the effect of the  restructuring  and asset
impairment  charges,  is 46.0%  compared to 46.5% for the  comparable  period in
fiscal 1999.

         Diluted earnings per common share decreased from $.19 per share for the
first  quarter of fiscal 1999 to a loss of $.37 per share for the first  quarter
of fiscal 2000.  Excluding the after-tax effect of the  restructuring  and asset
impairment  charges in fiscal 2000 and the gain on the asset  securitization  in
fiscal 1999, diluted earnings per common share were $.15 in the first quarter of
fiscal 2000 compared to $.13 in the first quarter of fiscal 1999.

                           Review of Business Segments

In the first quarter of fiscal 2000, we made the following change to our segment
reporting:  IKON Document  Services (which was reported in Other in fiscal 1999)
was split into Business  Document  Services  ("BDS"),  Legal  Document  Services
("LDS") and Business  Imaging  Services  ("BIS").  BDS is included in IKON North
America  and  LDS and  BIS  remain  in  Other.  Prior  year  results  have  been
reclassified to conform with the current-year presentation.

IKON North America
         External revenues, excluding finance income, decreased by $34.4 million
or 3.5% to $941.8  million  in the first  quarter  of  fiscal  2000 from  $976.2
million in the first  quarter of fiscal 1999.  The decrease was primarily due to
fewer sales  representatives  as  compared to the first  quarter of 1999 and the
continued  backlog  status of some digital  products.  Although there were fewer
sales  representatives  than the prior year, we are focusing on  rebuilding  our
sales force. In the first quarter of fiscal 2000, 175 sales representatives were
added to the sales  force in key focus  areas  such as color,  high  volume  and
facilities  management.  Approximately  79% of our equipment  revenues came from
digital and color sales as compared to 69% in the fourth  quarter of fiscal 1999
and 46% in the first quarter of fiscal 1999.  Finance  income  increased by $7.8
million, or 11.5%, to $75.7 million in the first quarter of fiscal 2000 compared
to $67.9  million  in the first  quarter  of fiscal  1999,  excluding  the asset
securitization gain. The increase was due to the recognition of deferred revenue
items  associated  with last year's balance sheet  financings.  These items have
been  recognized in conjunction  with  subsequent  financings  that placed these
securitizations  back on the balance  sheet.  Despite the  decrease in revenues,
operating income (excluding the  restructuring  and asset impairment  charges in
the first quarter of fiscal 2000)  increased by $13.8 million to $106.8  million
in the first  quarter of fiscal 2000 from $93.0  million in the first quarter of
fiscal  1999,  excluding  the asset  securitization  gain.  The increase was due
mainly to the improved management of selling and administrative  costs described
above.

IKON Europe
         External revenues, excluding finance income, decreased by $4.1 million,
or 3.2%, to $122 million in the first quarter of fiscal 2000 from $126.1 million
in the first quarter of fiscal 1999.


<PAGE>

Excluding  the  impact of foreign  currency  translation,  revenues  in our IKON
Europe segment increased by 2.5% as compared to the first quarter of fiscal 1999
due mainly to an increase in traditional copier equipment revenues in the United
Kingdom.  Finance income increased by $0.2 million,  or 3.9%, to $5.4 million in
the first  quarter  of fiscal  2000 from $5.2  million  in the first  quarter of
fiscal 1999 due to growth in the lease portfolio.  Operating  income  (excluding
the  restructuring  and asset impairment  charges in the first quarter of fiscal
2000) decreased by $0.7 million,  or 11.5%, to $5.3 million in the first quarter
of fiscal  2000 from $6.0  million  in the first  quarter  of fiscal  1999.  The
decrease is due to the mix of lower margin  technology  service  operations  and
direct competition from equipment vendors.

Other
         Other external revenues decreased by $19.1 million,  or 9.3%, to $187.6
million in the first  quarter of fiscal  2000 from  $206.7  million in the first
quarter of fiscal 1999.  There was an operating  loss before  restructuring  and
asset  impairment  charges of $8.2  million in the first  quarter of fiscal 2000
versus operating income of $1.6 million in the first quarter of fiscal 1999. The
decrease in revenues  and  operating  income was due to higher than  anticipated
Year 2000 delays,  increased  competition and Windows 2000 delays,  as well as a
restructuring in our Technology Services business.


                               Impact of Year 2000

         January 2000 Update. Through January 31, 2000, our operations are fully
functioning and have not experienced any significant  issues associated with the
Year 2000 problem (as described below).

         State of Readiness.  The Year 2000 issue arose from  computer  programs
being written using two digits rather than four to define the  applicable  year.
Any of our computer  programs or hardware that have  date-sensitive  software or
embedded technology (non-IT systems) may recognize a date using "00" as the year
1900  rather  than the year  2000.  This  could  result in a system  failure  or
miscalculations  causing  disruptions  of  operations,  including,  among  other
things, a temporary inability to process transactions,  send invoices, or engage
in similar normal business  activities.  The potential for a problem exists with
all  computer  hardware  and  software,  as well as in  products  with  embedded
technology: copiers and fax machines; security and HVAC systems; voice/telephony
systems; elevators, etc.

         We have a Year 2000 Corporate  Compliance  Team,  which has prepared an
international  compliance program for us and is responsible for coordinating and
inspecting  compliance  activities in all business units. The compliance program
requires  all  business  units  and  locations  in every  country  to  inventory
potentially  affected  systems and  products,  assess  risk,  take any  required
corrective  actions,  test and  certify  compliance.  Our Year 2000  Testing and
Certification Guidelines delineate the Year 2000 compliance process, testing and
quality  assurance   guidelines,   certification  and  reporting  processes  and
contingency  planning.  An  independent  consulting  company  has  reviewed  the
compliance program.

         Our Year 2000  compliance  program has five  phases:  (1)  inventory of
internal IT and non-IT systems;  (2) risk assessment of the Year 2000 compliance
issues  associated with such internal IT and non-IT systems;  (3) remediation of
non-compliant systems; (4) testing and validation of remediated systems; and (5)
implementation  of remediated  systems  throughout the Company.  The progress to
date of each of these phases is as follows:  (1) internal IT and non-IT  systems
have been inventoried; (2) appropriate risk assessments have been completed; (3)
remediation of critical systems have been completed;  (4) testing and validation
of critical  systems have been completed;  and (5) Year 2000 compliant  versions
have been implemented in field operations.

         Product  warranties  and  certifications  were sought from  vendors and
suppliers. The Company has obtained "Year 2000 Statements" from national vendors
including Canon, Oce, Ricoh and Sharp.

         Costs.  We have used both internal and external  resources to reprogram
or  replace,  test  and  implement  our IT and  non-IT  systems  for  Year  2000
modifications.  We do not  separately  track the internal  costs incurred on the
Year 2000 project.  Such costs are principally payroll and related costs for its
internal IT personnel. The total cost of the Year 2000 project,  excluding these
internal  costs,  is  approximately  $7.4  million and is being  funded  through
operating cash flows. Of the total estimated  project cost,  approximately  $2.4
million is attributable to the purchase of new software and hardware


<PAGE>

and  will  be  capitalized.   Through   January  31,  2000,  we  have  incurred
approximately $7.4 million ($5.0 million expensed and $2.4 million capitalized),
related to our Year 2000 project.

     Risks. We believe, based on the information currently available to us, that
the  most  reasonably  likely  worse  case  scenario  that  could be  caused  by
technology  failures  relating to the Year 2000 could pose a significant  threat
not only to us,  our  customers  and  suppliers,  but to all  businesses.  Risks
include,  but are not limited to:

o    Legal risks, including customer, supplier, employee or shareholder lawsuits
     over failure to deliver contracted services, product failure, or health and
     safety issues.
o    Loss of sales due to  failure  to meet  customer  quality  expectations  or
     inability to ship products.
o    Increased  operational costs due to manual  processing,  data corruption or
     disaster recovery.
o    Inability to bill or invoice.

     We have taken steps to limit the scope of product and service warranties to
customers to either the replacement of noncompliant products or to reimbursement
of the cost of the product or service provided. With respect to products sold by
us prior to the inclusion of such limited warranties,  differing interpretations
of the  warranties  included with such products will likely result in litigation
against us. We are not able to assess the impact of such potential litigation at
this time.

     We are engaged in the provision of certain Year 2000 services to customers,
whereby  we  evaluate  the Year  2000  compliance  of  customers'  software  and
hardware,  and work with customers to find  solutions to Year 2000 problems.  We
have taken steps to limit its  warranties  with respect to our provision of such
services.

     The cost of the project  and the date on which we believe it will  complete
the Year 2000 modifications are based on our best estimates,  which were derived
using  numerous   assumptions   of  future   events,   including  the  continued
availability of certain  resources and other factors.  However,  there can be no
guarantee that these  estimates will be achieved and actual results could differ
materially  from those  anticipated.  Specific  factors  that  might  cause such
material  differences include, but are not limited to, the availability and cost
of  personnel  trained in this area,  the  ability  to locate  and  correct  all
relevant computer codes, and similar uncertainties.

     Contingency  Plans.  Our  Guidelines  require  that  contingency  plans  be
developed  and  validated  in the  event  that any  critical  system  cannot  be
corrected and certified before the system's failure date. Contingency plans have
been developed and completed.


                        Financial Condition and Liquidity

         Net cash used in operating  activities  for the first quarter of fiscal
2000 was $100.1 million. During the same period, the Company used $319.4 million
of cash in investing  activities,  which included net finance  subsidiary use of
$288.2 million, acquisition activity at a cash cost of $1.9
 million,  capital  expenditures for property and equipment of $22.7 million and
net capital expenditures for equipment on operating rental of $7.3 million. Cash
provided by financing activities of $489.8 million, includes a $37.0 million net
decrease in corporate debt,  excluding the effects of acquisitions  and a $572.2
million  increase  in  finance   subsidiaries  debt.  Debt,   excluding  finance
subsidiaries,  was $822.1  million at  December  31,  1999,  a decrease of $36.9
million from the debt balance at September 30, 1999 of $859.0 million.  The debt
to capital ratio, excluding finance subsidiaries, was 37.0% at December 31, 1999
and  September  30,  1999.  Excluding  the  impact  of loans  from  our  finance
subsidiaries,  our debt  increased by $137 million at December 31, 1999 compared
to September 30, 1999.  The increase in the  Company's  assets was due mainly to
the  repurchase  of $275  million  of direct  financing  lease  receivables  and
additional inventory purchases due to an anticipated price increase.  Restricted
cash on the balance sheet represents cash collected on certain lease receivables
which must be used to repay the lease-backed notes.

         As of December 31,  1999,  short-term  borrowings  under a $600 million
credit  agreement  totaled  $25  million.  The  Company  also has  $700  million
available  for  either  stock or debt  offerings  under its  shelf  registration
statement.

<PAGE>

         Finance  subsidiaries  debt  increased by $574.3 million from September
30, 1999, as a result of the issuance of  lease-backed  notes offset by payments
on medium term notes and bank borrowings. During the three months ended December
31, 1999, the U.S.  finance  subsidiary  repaid $372.9  million of debt,  $697.5
million of  lease-backed  notes were issued and there was $247.6  million of new
bank  borrowings.  At December 31, 1999,  $1.0 billion of medium term notes were
outstanding  with a weighted  interest rate of 6.4%,  while $1.3 billion remains
available  under this program.  In December  1999, the U.S.  finance  subsidiary
entered into a new asset  securitization  agreement under which it received cash
of $247  million.  In  October  1999,  a portion of the cash  received  from the
issuance of the  lease-backed  notes was used to repurchase the direct financing
leases  related to its  previously  existing $275 million  asset  securitization
program. In December 1999, our Canadian finance subsidiary sold CN$ 16.1 million
in leases under the Canadian CN$175 million asset  securitization  agreement and
received CN$14.4 million in cash.

         The Company filed a shelf  registration for 10 million shares of common
stock in April 1997.  Shares issued under the  registration  statement are being
used for  acquisitions.  Approximately 3.5 million shares have been issued under
this shelf  registration  through December 31, 1999,  leaving 6.5 million shares
available for issuance.

         The Company  believes that its operating cash flow together with unused
bank credit  facilities and other financing  arrangements  will be sufficient to
finance  current  operating   requirements   including   capital   expenditures,
acquisitions,  dividends,  stock  repurchases  and the  remaining  accrued costs
associated with the Company's  restructuring  charge and shareholder  litigation
settlement.


                           Pending Accounting Changes

         In June 1998,  the FASB  issued  Statement  No.  133,  "Accounting  for
Derivative  Instruments and Hedging  Activities"  (SFAS 133), which  establishes
accounting  and  reporting  standards  for  derivative  instruments  and hedging
activities.  It will require us to recognize all derivatives as either assets or
liabilities  and  measure  the  instruments  at fair  value.  The  statement  is
effective for all fiscal quarters of fiscal years beginning after June 15, 2000.
We intend to adopt the standard on October 1, 2000. We do not believe the effect
of adoption will be material.


Item 3:  Quanitative and Qualitative Disclosures About Market Risk

Interest Rate Risk:
         Our  exposure  to market risk for  changes in  interest  rates  relates
primarily to our  long-term  debt. We have no cash flow exposure due to interest
rate  changes for  long-term  debt  obligations.  We  primarily  enter into debt
obligations  to support  general  corporate  purposes,  including  acquisitions,
capital expenditures and working capital needs. Finance subsidiaries'  long-term
debt is used to fund the lease receivables  portfolio.  The carrying amounts for
cash, accounts receivable,  long-term  receivables and notes payable reported in
the consolidated balance sheets approximate fair value.  Additional  disclosures
regarding  interest rate risk are set forth in the Company's  1999 Annual Report
on Form 10-K/A filed with the Securities and Exchange Commission.

Foreign Exchange Risk:
         The Company does not have significant  foreign  exchange risk.  Foreign
denominated  intercompany debt borrowed in one currency and repaid in another is
fixed via currency swap agreements.



<PAGE>

                           Forward-Looking Information

         This document  includes or incorporates by reference  information which
constitutes  forward-looking  statements  within  the  meaning  of  the  federal
securities  laws,  including but not limited to,  statements  regarding:  growth
opportunities,  productivity initiatives,  and the impact of the Company's brand
strategy,  revenue, margin, and cost-savings projections,  expected savings from
the repositioning program, anticipated growth rates in the digital equipment and
outsourcing  industries;  the  financial  and legal  impact of the class  action
litigation  settlement;  the cost and completion date of the Company's Year 2000
remediation  project (and the possible  negative  impact which might result from
nonremediated systems of the Company and/or its vendors);  the reorganization of
the  Company's  business  segments;  and the  Company's  ability to finance  its
current  operations and growth  initiatives.  Although the Company believes such
forward-looking  statements are reasonable,  based on management's current plans
and  expectations,  the statements are subject to a number of uncertainties  and
risks that could significantly affect current plans, anticipated actions and the
Company's future financial condition and results,  and therefore,  no assurances
can be given that such statements will prove correct.  These  uncertainties  and
risks  include,  but are not limited to,  risks and  uncertainties  relating to:
conducting  operations  in a  competitive  environment  and a changing  industry
(which includes  technical  services and products that are relatively new to the
industry and to the Company); delays,  difficulties,  management transitions and
employment  issues  associated  with  consolidations  and/or changes in business
operations; managing the integration of acquired businesses; existing and future
vendor relationships;  risks relating to currency exchange;  economic, legal and
political issues associated with international  operations;  potential Year 2000
deficiencies  associated  with the  operation  of IKON's  internal  systems  and
distributed  products;  the  Company's  ability to access  capital  and its debt
service requirements  (including  sensitivity to fluctuation in interest rates);
and general economic conditions.  Certain additional risks and uncertainties are
set forth in the  Company's  1999 Annual  Report on Form  10-K/A  filed with the
Securities and Exchange Commission. As a consequence,  future results may differ
materially from those expressed in any forward-looking  statements made by or on
behalf of the Company.

<PAGE>
                           PART II. OTHER INFORMATION


Item 6.      Exhibits and Reports on Form 8-K

      (a)  The  following  Exhibits  are  furnished  pursuant  to  Item  601  of
Regulation S-K:

             Exhibit No. (27) Financial Data Schedule


      (b)    Reports on Form 8-K

             On October 21, 1999, the registrant  filed a Current Report on Form
             8-K to file, under Item 5 of the form, information contained in its
             press  release  dated  October 21, 1999 that the Company  would not
             meet the First Call  consensus  estimate of $.22 per share earnings
             for the fiscal quarter and year ended September 30, 1999.  Based on
             preliminary results the Company expects earnings to be in the range
             of $.13 to $.15 per share.

             On November 24, 1999, the registrant filed a Current Report on Form
             8-K to file under Item 5 of the form,  information  announcing  the
             registrant  had reached an  agreement  to settle,  subject to court
             approval,  the  securities  class  action and  derivative  lawsuits
             brought by its shareholders.

             On December 21, 1999, the registrant filed a Current Report on Form
             8-K to file,  under Item 4 of the form,  information  regarding the
             appointment  of  PricewaterhouseCoopers   LLP  as  its  independent
             auditors for the fiscal year ending  September  30, 2000 to replace
             the firm of Ernst & Young LLP who were dismissed as auditors of the
             registrant  effective  with their  completion of their audit of the
             registrant's   financial  statements  for  the  fiscal  year  ended
             September 30, 1999.

<PAGE>

                                   SIGNATURES


Pursuant  to the  requirements  of the  Securities  Exchange  Act of  1934,  the
Registrant  has duly  caused  this  report  to be  signed  on its  behalf by the
undersigned,  thereunto duly authorized. This report has also been signed by the
undersigned in his capacity as the chief accounting officer of the Registrant.


                                          IKON OFFICE SOLUTIONS, INC.


Date      February 14, 2000                /s/ William S. Urkiel
          --------------------             ----------------------
                                           William S. Urkiel
                                           Senior Vice President and
                                           Chief Financial Officer




<TABLE> <S> <C>

<ARTICLE>                     5
<LEGEND>
This  schedule  contains  summary  financial   information  extracted  from  the
consolidated   financial   statements  of  IKON  Office   Solutions,   Inc.  and
subsidiaries  and is qualified  in its  entirety by reference to such  financial
statements.
</LEGEND>
<CIK>     0000003370
<NAME> IKON OFFICE SOLUTIONS, INC.
<MULTIPLIER> 1,000

<S>                                                    <C>
<PERIOD-TYPE>                                              3-mos
<FISCAL-YEAR-END>                                    Sep-30-2000
<PERIOD-END>                                         Dec-31-1999
<CASH>                                                    73,584
<SECURITIES>                                                   0
<RECEIVABLES>                                            802,805
<ALLOWANCES>                                              49,146
<INVENTORY>                                              397,691
<CURRENT-ASSETS>                                       2,547,571
<PP&E>                                                   769,738 <F1>
<DEPRECIATION>                                           444,745 <F2>
<TOTAL-ASSETS>                                         6,232,084
<CURRENT-LIABILITIES>                                  2,124,005
<BONDS>                                                2,183,712
                                          0
                                                    0
<COMMON>                                               1,011,760
<OTHER-SE>                                               386,347
<TOTAL-LIABILITY-AND-EQUITY>                           6,232,084
<SALES>                                                  668,482
<TOTAL-REVENUES>                                       1,332,500
<CGS>                                                    451,092
<TOTAL-COSTS>                                            835,982 <F3>
<OTHER-EXPENSES>                                         543,563 <F4>
<LOSS-PROVISION>                                          12,335
<INTEREST-EXPENSE>                                        15,994
<INCOME-PRETAX>                                          (63,039)
<INCOME-TAX>                                              (7,403)
<INCOME-CONTINUING>                                      (55,636)
<DISCONTINUED>                                                 0
<EXTRAORDINARY>                                                0
<CHANGES>                                                      0
<NET-INCOME>                                             (55,636)
<EPS-BASIC>                                                (0.37)
<EPS-DILUTED>                                              (0.37)
<FN>
<F1>
(1)  Includes equipment on operating leases, at cost, of $238,423.
<F2>
(2) Includes  accumulated  depreciation  for  equipment  on operating  leases of
$155,149.
<F3>
(3)  Includes Finance Subsidiaries interest of $39,452.
<F4>
(4) Represents  selling,  general and administrative  expenses and restructuring
and asset impairment charge.
</FN>


</TABLE>


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