INTER TEL INC
10-K405, 1995-03-27
TELEPHONE & TELEGRAPH APPARATUS
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                                 UNITED STATES
                       SECURITIES AND EXCHANGE COMMISSION
                             Washington, D.C. 20549
                        -------------------------------

                                   FORM 10-K
                 ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d)
                     OF THE SECURITIES EXCHANGE ACT OF 1934

For the fiscal year ended                             Commission File Number:
     December 31, 1994                                       0-10211

                            INTER-TEL, INCORPORATED

Incorporated in the State of Arizona                 I.R.S. No. 86-0220994

                            7300 West Boston Street
                            Chandler, Arizona 85226

                                 (602) 961-9000
                       ----------------------------------

          Securities registered pursuant to Section 12(g) of the Act:

                                  Common Stock
              (10,407,176 shares outstanding as of March 15, 1995)

         Indicate by check mark whether the registrant (1) has filed all reports
required to be filed by Section 13 or 15(d) of the  Securities  Exchange  Act of
1934  during  the  preceding  12 months  (or for such  shorter  period  that the
registrant was required to file such reports),  and (2) has been subject to such
filing requirements for the past 90 days. Yes X No

         Indicate by check mark if disclosure of delinquent  filers  pursuant to
Item 405 of Regulation S-K (S 229.405 of this chapter) is not contained  herein,
and will not be contained,  to the best of registrant's knowledge, in definitive
proxy or information  statements  incorporated  by reference in Part III of this
Form 10-K or any amendment to this Form 10-K - [X].

         The aggregate  market value of the voting stock held by  non-affiliates
of the  registrant,  based upon the last reported sales price in NASDAQ National
Market System on March 15, 1995, was approximately $70,000,000. Shares of Common
Stock held by each  executive  officer and director  have been  excluded in that
such persons may be deemed to be affiliates.

         Materials have been incorporated by reference into this Report from the
following  documents:  (1)  materials  from  the  registrant's  Proxy  Statement
relating to its 1995 Annual Meeting of  Shareholders  have been  incorporated by
reference into Part III and Part IV and (2) documents from the registrant's Form
S-1 Registration  Statements (Nos. 2-70437 and 33-70054),  Form S-8 Registration
Statements (Nos.  2-94805,  33-40353 and 33-73620),  Annual Reports on Form 10-K
for the years December 31, 1984 and 1988, and current  reports on Form 8-K dated
July 17, 1987,  August 3, 1988 have been incorporated by reference into Part IV,
Item 14.  Portions  of the  Annual  Report to  Shareholders  for the year  ended
December 31, 1994 are incorporated by reference into Part II.




                            INTER-TEL, INCORPORATED
                          1994 FORM 10-K ANNUAL REPORT

                               TABLE OF CONTENTS

                                     PART I

                                                                      Page
                                                                      ----
Item 1        Business                                                   4
Item 2        Properties                                                23
Item 3        Legal Proceedings                                         23
Item 4        Submission of Matters to a Vote
              of Security Holders                                       23

                                    PART II

Item 5        Market for the Registrant's Common Stock
              and Related Stockholder Matters                           23
Item 6        Selected Financial Data                                   25
Item 7        Management's Discussion and Analysis of
              Financial Condition and Results of
              Operations                                                25
Item 8        Financial Statements and Supplementary
              Data                                                      31
Item 9        Changes in and Disagreements with Accountants
              on Accounting and Financial Disclosure                    45

                                    PART III

Item 10       Directors and Executive Officers of the
              Registrant                                                45
Item 11       Executive Compensation                                    45
Item 12       Security Ownership of Certain Beneficial
              Owners and Management                                     45
Item 13       Certain Relationships and Related
              Transactions                                              45

                                    PART IV

Item 14       Exhibits, Financial Statement Schedule
              and Reports on Form 8-K                                   46




                                     PART I

ITEM 1.  BUSINESS

The Company

         Inter-Tel designs, produces and markets telephone systems, applications
and services to businesses  and other  organizations  requiring  small to medium
size telephone system  installations.  The Company is a leading supplier to this
market,  with an installed base estimated at  approximately  160,000 systems and
3,300,000  telephones.  The Company's  products and services  include  telephone
switches  and  telephones,  maintenance,  leasing  and  support  services,  long
distance calling  services,  and voice  processing and other  telecommunications
applications. The Company's wide range of products support installations of 5 to
500 telephones,  with the Company's principal system sales consisting of systems
supporting 11 to 200  telephones.  Based on  information  obtained from industry
sources,  the Company  believes  that  systems  supporting  5 to 500  telephones
represent approximately 95% of all domestic telephone system installations,  and
that the market for these systems and related  applications in the United States
was in excess of $4 billion in 1994.

         The Company has developed a broad distribution  network of direct sales
offices and dealers which markets the Company's products to small to medium size
organizations  and divisions or departments of larger  organizations,  including
Fortune 500 companies, large service organizations and governmental agencies. In
the United States, the Company has 23 direct sales offices and a growing network
of hundreds of dealers who purchase directly from the Company.  The Company also
has  approximately  20 dealers in the  United  Kingdom  and Europe and is in the
process of establishing a dealer network in Japan and Asia.

         The Company's  strategy is to offer to its  customers,  through a broad
distribution  network,  a single  source  for  their  full  range  of  telephony
requirements,  and to provide to its market segment, on a cost-effective  basis,
advanced  technologies  that have  achieved  acceptance in the market for larger
systems.

         Total Telephony  Solution.  The Company seeks to  differentiate  itself
from many of its  competitors by offering a broad range of products and services
that provides customers with a total telephony solution.  Inter-Tel couples this
solution-oriented  approach  with  a  high  level  of  customer  service  and  a
commitment  to  quality  throughout  the  Company's  operations.  The  Company's
principal  product  lines  consist of a wide  array of  telephone  switches  and
telephones.  In addition,  the Company offers  maintenance,  leasing and support
services,  long distance  calling  services  including 800 and WATS services and
toll fraud  protection  software,  voice  mail,  automated  attendant  and other
telecommunications  applications,  and support for  interactive  voice response.
Because of the  modular  design of the  Company's  systems and the high level of
software  content in its products,  customers can readily  increase the size and
functionality  of their  systems as their  telephony  needs  change.  Through an
expanding  number of the Company's  direct sales offices,  customers can acquire
and finance all of these  products and services  under the  Company's  Totalease
program.
         Expansion of Products and Services. The Company seeks to provide to its
market segment,  on a cost-effective  basis,  advanced  technologies  which have
achieved   acceptance  in  the  market  for  larger  systems.   In  many  cases,
technologies are developed as software upgrades or add-ons to existing products.
Ongoing research and development efforts are also directed to the development of
new products,  applications  and services for sale into the Company's  extensive
customer base and to new customers.  The Company commenced  commercial shipments
of its newest product line, the AXXESS telephone  system,  in the fourth quarter
of 1993. AXXESS is a fully-digital, software-intensive system which incorporates
digital signal processing (DSP) components and an  open-architecture  interface.
The DSP components  enable the Company to implement  full-duplex  speakerphones,
conferencing and other voice processing  functions through  upgradable  software
and a reduced number of hardware components. The interface,  AxxessLink, enables
the AXXESS  telephone  system to interact  with  applications  and  databases on
attached  computers.  The  Company  has  developed  a  tightly-integrated  voice
processing  package which  operates  through  AxxessLink.  AxxessLink  will also
permit  customers  to integrate  their  telephone  systems  with  computer-based
applications such as automatic  database look-up,  call accounting,  call center
appalications  (ACD--Automatic Call Distribution),  facsimile store and forward,
and electronic data interchange  between  customers and vendors.  The Company is
also  increasing  the  number  of sales  offices  through  which it  offers  its
Totalease program and its long distance calling services.

         Through  computer-telephone  integration  (CTI)  and  advanced  network
services,  Inter-Tel  provides the  enabling  technology  that  enhances the way
businesses do business.  CTI features range from automatic number identification
(ANI),  which allows for the  identification of an incoming call, to screen pops
in which a variety of  information on a given customer will appear on the screen
of a telephony-integrated computer when that customer calls in.

         Expansion of Distribution Channels. The Company continues to expand its
distribution  channels through a growing network of direct and indirect dealers,
expansion of the Company's  direct sales force and extension into  international
markets.  Historically,  the Company  distributed a  significant  portion of its
products  through  Premier Telecom  Products,  Inc.  ("Premier"),  an exclusive,
private label distributor,  and through other  distributors,  which in turn sold
its products  through  dealers.  In April 1993,  the Company  began to establish
direct dealer relationships,  while retaining a non-exclusive  relationship with
Premier.   Through  December  31,  1994,  the  Company  had  established   sales
relationships  with  hundreds  of direct  dealers and  continues  to expand this
network.  Sales to Premier are no longer significant.  The Company believes that
establishment of this network will facilitate expansion of the Company's overall
distribution  network and enhance the  Company's  access to end user  customers,
thereby enabling the Company to better satisfy customer  requirements.  Sales of
the Company's new AXXESS  product line are made solely  through its direct sales
offices,    direct   dealers   and    international    distribution    channels.
Internationally,  the Company is in the process of establishing  dealer networks
in Japan and Asia and is expanding its dealer  network in the United Kingdom and
Europe.  The  Company  has also  expanded  its direct  sales  activity in recent
periods through  strategic  acquisitions of resellers of telephony  products and
services in areas  where the Company has  existing  direct  sales  offices,  and
considers additional acquisition opportunities on an ongoing basis.

Industry Background

         In recent  years,  advances  in  telecommunications  technologies  have
facilitated the development of increasingly  sophisticated telephone systems and
applications. Users increasingly rely upon a variety of applications,  including
conference calls, speakerphones, voice processing, automated attendant and voice
processing,  to  improve  communications  within  their  organizations  and with
customers and vendors. In addition,  the integration of  telecommunications  and
computing  technologies has made possible new applications  that further enhance
productivity.  Examples are  automatic  call  distribution  (which  provides for
queuing and  prioritization  of incoming calls),  call accounting (which permits
accounting  for  telephone  usage and toll calls),  facsimile  (FAX) storage and
forwarding,  electronic data interchange between customers and vendors,  and the
use of ANI (automatic number  identification)  coupled with "Database  Look-up,"
where  customer  information  is  retrieved  automatically  from a  computerized
database when the customer calls.

         The Company believes that the market it serves,  telephone  systems and
applications supporting 5 to 500 telephones, represents approximately 95% of all
system  installations in the United States and,  according to industry  surveys,
total sales to end users in this market,  including new installations,  upgrades
and enhancements and telephony applications such as voice processing,  accounted
for more than $4 billion in 1994. These systems and applications are acquired by
small to medium size  businesses and by small to medium size facilities of large
organizations,  including Fortune 500 companies, large service organizations and
governmental agencies.

         The market for small to medium size  telephone  installations  has been
characterized in recent periods by consolidation among market participants.  The
breakup of the Bell telephone system in 1984, which removed  restrictions on the
ability of the regional Bell operating  companies to purchase  telephone systems
and  equipment  from  independent  suppliers  and to  resell  such  systems  and
equipment  to end user  customers,  led to an increase in the number of, and the
competition among,  independent  suppliers and distributors.  As a result of the
competition in recent  periods,  many of these companies have left the market or
been acquired,  and a smaller number of firms remain as the principal  suppliers
and distribution outlets.

         Advanced  features and  applications  initially have been introduced to
the market for large systems. However, small to medium size businesses and other
organizations are increasingly  requiring  advanced features and applications as
well  as  a  high  level  of  service   and   support,   at  a  more   effective
price-performance   point,   in  order  to  improve   efficiency   and   enhance
competitiveness.

Products and Services

         The Company has a broad range of products designed to support the needs
of businesses and other  organizations  requiring small to medium size telephone
system  installations.  The Company's  principal  products are telephone systems
which support installations of 5 to 500 telephones, with the Company's principal
system  sales  consisting  of  systems  supporting  11 to  200  telephones  with
suggested  retail prices ranging from $1,500 to $200,000 per system depending on
configuration.   The  Company  also  offers  maintenance,  leasing  and  support
services,  long  distance  calling  services,  and  voice  processing  and other
telecommunication applications.

Telephone Systems

         GLX and GLX+/GMX 48

         The  Company's  GLX and GLX+ product  lines support up to 12 telephones
and 6 outside  "trunk" lines that connect to the local telephone  utility.  They
are designed for small  businesses such as restaurants,  shops and  professional
offices.  The  GLX  and  GLX+  systems  feature  internal  speakerphones,   call
forwarding   capability,   and  an  optional  data  port  for  modems  and  data
connections.  In addition,  the GLX+,  which began  commercial  shipments in the
third quarter of 1993,  has an LCD display and supports  voice  processing.  The
Company markets its GLX and GLX+ product lines through dealers.

         The GMX-48 supports up to 48 telephones and 24 trunk lines.  The system
is modular and permits  expansion  in  increments  of 8  telephones  and 4 trunk
lines.  The GMX product is a  cost-effective  system  that offers many  features
found on larger systems,  including advanced messaging capabilities.  The GMX-48
is used by professional offices,  manufacturing operations, large retail stores,
and financial  institutions.  The Company sells these systems  primarily through
dealers and direct sales offices.

         IMX-1224/2460, IMX-256 and IMX-416/832

         The IMX line of  products  offers a full  range of  features  including
extensive  call control and system  management  capabilities.  These systems are
marketed through the Company's direct sales offices, to direct dealers, and on a
private-label basis through Premier. The IMX-1224/2460  systems support up to 60
telephones and 24 trunk lines,  with a modular design that allows capacity to be
increased  in  increments  of 6 telephones  and 6 trunk  lines.  The IMX-256 and
IMX-416/832 are the Company's  largest systems.  The IMX-256 supports as many as
256 ports,  which may be  allocated by the end user among  telephones  and trunk
lines in order to best meet the end user's  needs.  IMX-416  supports  up to 416
ports and the IMX-832 supports up to 832 ports. Each of the IMX-256, IMX-416 and
IMX-832  is  expandable  using  insertable  modules  (common  to each  of  these
platforms)  in  increments  of  8  or  16  telephones,  8  trunk  lines,  or  24
digital-connection T-1 trunk lines. The suggested retail price per system of the
IMX-1224/2460  ranges from approximately $5,000 to $30,000, the suggested retail
price per system of the IMX-256  ranges from  approximately  $25,000 to $75,000,
and the  suggested  retail  price per  system  of the  IMX-416/832  ranges  from
approximately $40,000 to $200,000, in each case depending upon configuration.

         AXXESS

         The Company commenced  commercial  shipments of its newest product, the
AXXESS  system in the fourth  quarter of 1993.  In 1994,  the  Company  released
AXXESS  version 2.0, a system that supports a total of 12 to 120  telephones and
trunk lines, at a suggested  retail price ranging from  approximately  $8,000 to
$70,000.  The system incorporates  fully-digital  processing and transmission to
the desktop and  AxxessLink,  an open  architecture  interface  which allows the
system to be integrated  with and  controlled by attached  computers such as PCs
and workstations. The system incorporates over one million lines of proprietary,
object-oriented  C++  software  developed  by  the  Company,  which  facilitates
upgrades and incorporation of additional features and functionality.

         AXXESS system telephones incorporate  user-friendly,  6 by 16 character
LCD displays  with menu keys that permit the user to select from  multiple  menu
choices or access additional menu screens.  AxxessoryTalk,  the integrated voice
processing   application  permits  push-button  selection  of  voice  processing
commands  appearing on the LCD  display,  as well as  voice-prompted  selections
through the telephone keypad.  The system is multi-lingual,  offering English or
Japanese voice prompts and LCD displays and allowing the user to switch from one
language to the other. Additional languages can be added in the future.

         The open architecture  interface permits tightly integrated  connection
to a PC or workstation  system bus, using several industry standard  interfaces,
to provide efficient access to voice processing and other applications on the PC
or workstation.  Potential applications include database look-up (which utilizes
called-ID  information to retrieve  customer  information  automatically  from a
computerized  database),   automated  attendant,   interactive  voice  response,
automatic call  distribution  (which queues and prioritizes  income calls),  and
call accounting (which permits the monitoring of telephone usage and toll cost).
The AXXESS system is managed  through a Microsoft  Windows-based  interface on a
PC, to facilitate installation, system configuration and programming.

         The AXXESS system utilizes  advanced  software to configure and utilize
real-time digital signal processing (DSP) semiconductor  components incorporated
into the system  hardware.  The use of DSPs and related  software  lowers system
costs,  permits  higher  functionality  and increases  system  flexibility.  For
example, DSPs can be configured by the system manager for different combinations
of speakerphones,  conference  capabilities and other DSP-based facilities.  The
system's  speakerphones   incorporate  full-duplex  technology,   which  permits
speakerphones  to  transmit  in both  directions  at the same time  without  the
necessity to override one speaker's voice to prevent feedback interference.

         The  AXXESS  software  is  written  in a  high-level,  object  oriented
language which can operate on many commonly used  processors.  Accordingly,  the
software can be readily ported to other hardware platforms.  The Company intends
to port the AXXESS  software to faster  micro  processors  which will permit the
AXXESS to grow to a much larger size, in order to enhance the  functionality and
performance  of these  larger  systems and to permit a  migration  path from the
smaller AXXESS system as a customer's system requirements increase.

Product Features

         The Company's products provide a broad range of features that meets the
needs  of  small  to  medium  size  businesses  and  other  organizations.   The
cost-effective GLX system incorporates a smaller subset of features than the GMX
and IMX systems.  The new AXXESS system incorporates new, advanced features,  as
indicated below.  Selected  features utilized by one or more systems include the
following:

         Call  Handling.  Call  handling  features  are  used to  establish  and
administer basic telephone communications. They include the following:

           *  Automated   attendant.   The  automated  attendant  serves  as  an
              electronic  operator  that routes  calls to  individual  telephone
              stations  in  accordance  with the  touch-tone  selections  of the
              outside caller.

           *  Automatic call distribution  (ACD).  Calls are distributed  evenly
              over a service group and customers hear pre-recorded announcements
              telling them they will be handled by the next available agent. ACD
              supervisor  receives real time and historical reports on status of
              group.

           *  Automatic  database  retrieval  ("Screen  Pop").  Based on calling
              number,  customer's  database  record "pops" to a PC screen during
              ring-in.

           *  Automatic  route  selection  (ARS).  The system selects an optimal
              method  to place  the call  based  on the  available  transmission
              facilities.

           *  Call  forward to outside  telephone  numbers.  Provides a means to
              forward  incoming calls to any other telephone  number  worldwide.
              Direct inward system access  (DISA).  Provides a means for outside
              callers to dial directly into individual phones without connecting
              to the operator or automated  attendant.  Local utility  access is
              unlimited  for  making  outside  calls,  but  is  controlled  by a
              security procedure.

           *  Integrated speakerphone. Each executive telephone has an  internal
              speakerphone standard.  Other  AXXESS key  telephones can  be pro-
              grammed to operate as speakerphones through database programming.

           *  Least cost routing (LCR). The system automatically  identifies the
              least cost method for placing a call,  among the various local and
              long distance carriers available to the system.

           *  Menu key feature  operation.  The 6 x 16 character  LCD display on
              the executive version telephone for the AXXESS system displays the
              multiple options  available at any time during the telephone call.
              Functions may be selected by depressing a single button or key, or
              alternative menus may be selected in the same manner.

           *  Multi-lingual feature operation.  The AXXESS system can be readily
              adapted to other  languages by changing the voiced prompts and the
              menus on the LCD  displays.  The AXXESS  system  currently  offers
              English and Japanese versions.

           *  Off-hook voice announce  (OHVA) calls.  Allows outside calls to be
              announced  and either  accepted  or  rejected,  even if the called
              party is on the line.

           *  Optional  data port  module.  Modems and data  connections  may be
              connected to any phone without adding a special line or additional
              wiring to the system controller.

           *  System  forwarding  by type of call and  status.  By  adding  more
              intelligence  to the call  forwarding  process,  each  call can be
              routed  based on a variety of options.  This  allows  calls on the
              main number and private numbers to be handled  separately,  day or
              night.

          *   Uniform  call  distribution.  As calls  arrive into the system for
              special  services  like order desks and "800" lines,  this feature
              spreads the call traffic  evenly over the service  group.  In this
              manner no  "agent"  becomes  overloaded  while  another  agent has
              nothing to do. If all agents are busy, the outside  callers hear a
              pre-recorded  announcement  and are  routed to the next  available
              agent.

         Messaging. Messaging is used to notify telephone users that someone has
tried to reach  them  while out of the  office.  These  messages  can range from
simple callbacks to voice processing notifications, and include the following:

          *   Caller ID. In areas where this service is offered by the telephone
              utility,  called  ID  displays  to the  called  party the name and
              telephone  number  of the  calling  party  using  the  AXXESS  LCD
              display.

          *   Digital  voice  processing  hunt groups.  This  capability  allows
              multiple  conversations  to be in progress on the voice processing
              system  using  a  single  extension  number  via a  single  wiring
              connection, without using up telephone ports.

          *   Integrated voice processing.  Tight integration  between the voice
              processing  system and the telephone  system allows  telephones to
              display each waiting  message and provides a means for the user to
              randomly  select  among  messages  by  pressing  a single  button.
              Features such as play,  record,  pause,  skip and delete appear on
              the LCD display of the AXXESS executive telephone for rapid access
              and instant processing.

         *    Off premises  notification.  Allows  callers to leave messages for
              employees  who are off site and then  have the  system  call  them
              periodically at a programmable, pre-selected number to inform them
              that messages are waiting.

         *    Special  message  notification.  Provides  telephone  users with a
              light and alphanumeric  display when voice processing messages are
              waiting.

         Administration. These capabilities are used to manage system resources.
Offered features include the following:

         *    Attached personal computer  programming.  Allows service personnel
              to  connect  a  laptop   computer  to  the  system  and  load  the
              programming information at the end of the session.

         *    Day/night  toll  restriction  by station and trunk.  This  feature
              allows a business to toll-restrict  individual telephones when the
              office is locked.

         *    Flexible DID ring-in  assignments.  Dialing information is sent to
              the system  from the  telephone  company to identify to the system
              the actual  number that was dialed by the caller.  This allows the
              system to provide a large number of direct-dial  telephone numbers
              with a much smaller number of actual telephone lines. Each number,
              as  recognized  by the system  when the  system is called,  can be
              handled in a special manner for greetings,  messages or routing to
              service groups.

         *    Integrated  administration  processor.  the  system  processor  is
              connected to a permanently connected keyboard and computer display
              for system administration.

         *    Integrated SMDR/SMDA.  Systems feature an internal "Station Detail
              Message  Recording"  report  generator  which  summarizes  calling
              patterns  in a variety of ways to assist in  management  of system
              usage.  Further  reports may be  generated  by  transferring  call
              details  to a  specialized  computer  using the  "Station  Message
              Detail Recording" feature.

         *    Single database management. Many systems require attached computer
              applications such as voice processing and call accounting  systems
              to be programmed and administrated separately. The single database
              management capability of the AXXESS system allows the installer to
              program a variety  of  options  on both the  telephone  system and
              attached computer simultaneously in a single programming session.

         *    Tenant  groups and  departments.  The system may be  configured to
              support  multiple firms or different  departments of the same firm
              through a single  system.  The  numbering  directory  can be fully
              customized  and the system  can appear to operate as a  completely
              separate system for each separate group.

Applications and Services

         The company offers a range of applications and services to its end user
customers, including the following:

Voice Processing Applications

         The Company has developed its own voice processing  product for the new
AXXESS  system called  AxxessoryTalk.  This voice  processing  product is highly
integrated with the AXXESS system via the Company's AxxessLink software. It will
be able to support up to 500 mailboxes, up to 16 simultaneous voice ports and up
to 30 hours of messages. The system will also incorporate a paging application.

         The Company has also  incorporated the features of  AxxessoryTalk  into
its new IVX 500 voice processing platform.  This product provides enhanced voice
processing capabilities to the GLX/GMX/IMX products.

         The  Company's   products  also  support   interactive  voice  response
applications through industry-standard protocols.

Long Distance Calling Services

         The  Company  resells  a  variety  of  popular  long  distance  calling
services,  including 1+ domestic and international  toll calling,  800 services,
WATS  services,  T-1  transmission  services,  network  switching and toll-fraud
protection  software.  The Company believes that certain of its customers desire
the  convenience of acquiring long distance  calling  services  through the same
vendor that the customer  uses to purchase  its other  telephony  equipment  and
services.   The  Company  is  licensed  to  resell  long  distance  services  in
approximately  20 states with the intention to become  licensed in all 50 states
and, by acquiring long distance  calling  services in bulk for resale,  is price
competitive  in many of these  markets.  The Company is seeking to increase  its
number of long  distance  calling  customers  and its  volume  of long  distance
services,   which  would  enable  the  Company  to  become   increasingly  price
competitive in a greater number of markets.

Totalease Program

         The Company's  Totalease  program enables an end user to acquire a full
range of telephony systems,  applications,  maintenance and support services, as
well as  lease  financing,  through  a single  vendor.  The  Totalease  contract
provides a total  system  solution to the customer at a set monthly  cost,  with
system expansion available at predictable additional fees. The typical Totalease
contract is 60 months,  with the customer entitled to renew at a specified price
for an  additional  36 to 60 months.  The Company  intends to  introduce  single
invoice  billing,  which will enable  customers to manage all telephone  related
payables,  including lease payments,  maintenance obligations,  upgrades, system
expansion and long distance  calling services through a single monthly bill from
Inter-Tel.

Other Products

         Inter-Tel established the Factored Products Division in 1994 to provide
"single  sourcing"  of  the  industry's  leading  telecommunications   products.
Factored Products represents products that Inter-Tel has endorsed as the leading
communications  peripherals  needed  in many  day-to-day  functions.  Businesses
require telecommunications  products to provide increased productivity,  ease of
operations  and  reliability.  Many of these  products  interface with Inter-Tel
telephone systems.  Inter-Tel's product selection consists of videoconferencing,
battery  backup,   headsets,  surge  protection,   paging  equipment,   wireless
communications,   and  data   multiplexers.   The  Company   represents  leading
manufacturers such as Compression Labs,  Tandberg,  APC, ACS, Ditek, Valcom, ADC
Kentrox  and other  leading  telecommunications  vendors.  Factored  Products is
providing a value service to our distribution network and additional incremental
revenue to the Company.

Sales and Distribution

         The Company has developed a broad distribution  network of direct sales
offices and dealers which market the Company's  products to small to medium size
organizations  and  divisions or  departments  of larger  organizations.  In the
United States,  the Company has 23 direct sales offices and a growing network of
hundreds of dealers who  purchase  systems  directly  from the  Company.  Direct
dealers are typically  located in geographic areas in which the Company does not
maintain direct sales offices. The Company maintains a dealer support office and
direct sales office in the United Kingdom and has a network of  approximately 20
dealers in the United  Kingdom  and  Europe.  In  addition,  in 1993 the Company
opened a dealer  support  office and direct  sales office in Japan and is in the
process of establishing dealers in Asia.

         The Company believes that its success depends in part upon the strength
of its  distribution  channels and the ability of the Company to maintain  close
access to end user  customers.  In recent  periods,  the  Company  has sought to
improve its access to end user customers by effecting strategic  acquisitions of
resellers of telephony products and services in markets in which the Company has
existing  direct sales offices and in other strategic  markets.  The Company has
expanded  its  direct  sales  office  personnel  from a total of 282  persons at
December  31, 1990 to a total of 473 at December  31,  1994.  In  addition,  the
Company  restructured  its United States  distribution  organization  in 1993 in
order to  establish  a channel of direct  dealers  for the  Company's  principal
products.  From  1987  until  1993,  Premier  Telecom  served  as  an  exclusive
private-label  distributor for sales of the Company's IMX products to dealers in
North America. The Company rendered this arrangement non-exclusive and commenced
sales to direct dealers in April 1993.  Sales to Premier now represent less than
2% of total  revenues.  Through  December 31, 1994, the Company has  established
direct dealer relationships with hundreds of dealers.

         The Company's  sales  through its direct sales  offices have  increased
from  58.8%  of net  sales in 1991 to  66.3%  of net  sales  in  1994.  Sales to
distributors and dealers,  including  Premier,  have decreased from 41.2% of net
sales in 1991 to 33.7% of net sales in 1994.

         Sales  of  systems  through  the  Company's  direct  dealers  typically
generate  lower gross  margins  than sales  through the  Company's  direct sales
organization,  although direct sales  typically  require higher levels of sales,
marketing,  general and  administrative  expenses.  Accordingly,  the  Company's
margins may vary from period to period  depending  upon the mix of  distributor,
dealer and direct  sales.  Direct  dealers  typically  enter into  non-exclusive
reseller  contracts  for a term  of one or more  years.  The  Company  generally
provides support and other services to the reseller pursuant to the terms of the
agreement.  The agreements often include  requirements that the reseller meet or
use its best efforts to meet  minimum  annual  purchase  quotas.  The  Company's
experience is that dealers  maintain low  inventories of the Company's  products
and,  accordingly,  the Company has  experienced  insignificant  stock  rotation
returns and price protection credits to date.

         International sales, which to date have been made through the Company's
United Kingdom and Japan  subsidiaries,  accounted for approximately 1.5% of net
sales in 1994.  In order to sell its products to  customers in other  countries,
the Company must comply with local  telecommunications  standards. The Company's
new AXXESS system can be readily altered through software  modifications,  which
the Company believes will facilitate compliance with these local regulations. In
addition,   the  AXXESS  system  has  been  designed  to  support  multi-lingual
functionality,  and  currently  supports  English and  Japanese.  The Company is
presently  establishing  dealer  networks in Japan and Asia and is expanding its
dealer network in the United Kingdom and Europe.

Research and Development

         The Company's  research and  development  efforts over the last several
years have been focused  primarily on  development  of the  Company's new AXXESS
system.  Current  efforts are related to completing  the  AxxessLink  interface,
porting AXXESS software to larger versions of the AXESS hardware platform and to
industry-standard  computer  architectures,  and the  development  of additional
applications  and features.  Applications  under  development for the new AXXESS
system and software include a Windows-based  system accounting package that will
allow end users to manage and monitor system use, and applications which utilize
caller-ID  information to access  computer-based  customer databases and enhance
the  productivity of telephone  users.  The  software-based  architecture of the
AXXESS system facilitates  maintenance and support,  upgrades, and incorporation
of additional features and functionality.

         The  Company  had a total  of 63  personnel  engaged  in  research  and
development  as of December 31, 1994.  Research and  development  expenses  were
$4,536,882; $4,114,385 and $3,928,393 for 1994, 1993 and 1992, respectively.

Manufacturing

         The Company manufactures substantially all of its systems through third
party  subcontractors  located  in  the  United  States,  South  Korea  and  the
Philippines.  These subcontractors use both standard and proprietary  integrated
circuits  and other  electronic  devices  and  components  to produce  telephone
switches,  telephones and printed  circuit  boards to the Company's  engineering
specifications  and designs.  The suppliers  also inspect and test the equipment
before  delivering  them to the Company,  which  performs  systems  integration,
software  loading,  final testing and shipment.  The Company  maintains  written
agreements  with its  principal  suppliers.  The  Company  provides  a  forecast
schedule to its suppliers and revises the forecast on a periodic basis.

         Foreign manufacturing facilities are subject to changes in governmental
policies,  imposition  of tariffs  and import  restrictions,  and other  factors
beyond  the  Company's  control.  Certain  of  the  microprocessors,  integrated
circuits and voice processing  interface cards used in the Company's systems are
currently  available  from a single or limited  sources of supply.  From time to
time,  the Company  experiences  delays in the supply of components and finished
goods. Delay or lack of supply from existing sources or the inability to develop
alternative  sources if and when  required in the future  could  materially  and
adversely affect operating results. 

Customer Service and Support

         The Company  believes that  customer  service and support is a critical
component of customer  satisfaction  and the success of the Company's  business.
The Company  operates a Technical  Support  "hotline" to provide a full range of
telephone support to its distributors,  dealers and end user customers,  free of
charge through a toll free number.  The Company also provides  on-site  customer
support and, through remote diagnostic procedures, has the ability to detect and
correct system problems from its Technical Support facilities.

         Information  taken from  customer  call records  allows  feedback  into
Inter-Tel's Quality First continuous  improvement process, thus providing a road
map for continuous product and service enhancements. Each direct sales office is
given  a  periodic  service   activity  report   summarizing  the  reasons  that
technicians  are  asking for  assistance  and  common  issues  that give rise to
technical  inquiries.  This  allows  them to  analyze  trends  in their  service
operations and provide better customer service.

Quality

         The Company believes that the quality of its systems,  customer service
and support,  and other  aspects of its  organization  is a critical  element of
meeting  the  needs of its  customers.  Through  its  Quality  First  continuous
improvement  process initiated in 1991,  Inter-Tel  implements quality processes
throughout  its  business   operations.   The  Company  has  established  formal
procedures to ensure  responsiveness to customer  requests,  to monitor response
times and to measure  customer  satisfaction.  The Company has also  established
means by which all end users,  including  customers of the Company's  resellers,
can make  product  enhancement  requests  directly to the  Company.  The Company
supports its dealers  through an  extensive  training  program at the  Company's
facility  and at  dealer  sites,  a toll  free  telephone  number  for sales and
technical  support,  and the  provision  of end user  marketing  materials.  The
Company  typically  provides a one year warranty on its systems to end users. In
manufacturing,  the Company  continuously  monitors  the quality of the products
produced on its behalf by the  Company's  manufacturing  subcontractors,  and is
extending the  Company's  Quality First  continuous  improvement  process to its
suppliers.

Competition

         The market for the  Company's  products  is highly  competitive  and in
recent  periods  has  been  characterized  by  pricing  pressures  and  business
consolidations.  The Company's competitors include AT&T and Northern Telecom, as
well as Comdial,  Executone,  Iwatsu,  Mitel,  NEC,  Nitsuko,  Panasonic,  ROLM,
Toshiba  and  others.  Many of  these  competitors  have  significantly  greater
financial,  marketing and technical resources than the Company. The Company also
competes  against the regional Bell  operating  companies  (RBOCs),  which offer
systems produced by one or more of the aforementioned competitors and also offer
Centrex  systems in which  automatic  calling  facilities  are provided  through
equipment located in the telephone company's central office.  Competition by the
RBOCs  could  increase  significantly  if the  RBOCs  are  granted  the right by
legislative  or  judicial  action  (as  currently   pursued  by  the  RBOCs)  to
manufacture telephone systems and equipment themselves and/or to bundle the sale
of equipment with telephone calling services, activities which to date they have
been  restricted  from  undertaking.  In  addition,  certain  of  the  Company's
competitors  market systems  designed  specifically for very small or very large
organizations,  markets which the Company's current products do not specifically
address.  In the  market  for voice  processing  applications,  including  voice
processing,  the Company competes against Centigram Communications  Corporation,
Octel   Corporation,   AVT  and  other   competitors,   certain  of  which  have
significantly  greater  resources  than  the  Company.  In the  market  for long
distance  services,  the Company competes against AT&T, MCI, US Sprint and other
competitors,  many of  which  have  significantly  greater  resources  than  the
Company.  Key competitive  factors in the sale of telephone  systems and related
applications include performance,  features,  reliability,  service and support,
name recognition,  distribution  capability and price. The Company believes that
it competes  favorably in its markets with respect to the performance,  features
and price of its  systems,  as well as the level of service and support that the
Company  provides to its customers.  Certain of the Company's  competitors  have
significantly  greater name recognition and distribution  capabilities  than the
Company,  although  the Company  believes  that it has  developed a  competitive
distribution  presence in certain markets,  particularly those where the Company
has direct sales offices.  The Company expects that competition will continue to
be  intense  in the  markets  addressed  by the  Company,  and  there  can be no
assurance that the Company will be able to continue to compete successfully.


Intellectual Property Rights

         In addition to the factors  discussed above,  the Company's  ability to
compete   successfully  depends  on  its  ability  to  protect  the  proprietary
technology  contained in its products.  The Company  relies  principally  upon a
combination  of copyright  and trade secret laws and  contractual  provisions to
establish  and  protect  its  proprietary  rights in its  systems.  The  Company
generally  enters  into  confidentiality   agreements  with  its  employees  and
suppliers,  and limits access to its  proprietary  information.  There can be no
assurance that these protections will be adequate to deter  misappropriation  of
the Company's  technologies  or independent  third party  development of similar
technologies or product features.

         From time to time,  the  Company  is  subject  to  assertions  that the
Company's  products infringe the intellectual  property rights of third parties.
Such claims could require the Company to expend  significant sums in litigation,
could  require  the  Company to pay  damages,  and could  require the Company to
develop non-infringing technology or to acquire licenses to the technology which
is the subject of the claimed infringement.

Employees

         As of December 31, 1994, the Company had a total of 727  employees,  of
whom 566 were engaged in sales,  marketing and customer support,  63 in quality,
manufacturing and related operations, 63 in research and development,  and 35 in
finance and  administration.  The Company's  future success will depend upon its
ability to attract,  retain and motivate highly qualified employees,  who are in
great demand. The Company believes that its employee relations are excellent.


              DIRECTORS AND EXECUTIVE OFFICERS OF THE REGISTRANT


Name                       Age                Position
----                       ---               ----------
Steven G. Mihaylo           51             Chairman of the Board of
                                             Directors and Chief
                                             Executive Officer
Thomas C. Parise            40             President and Chief
                                             Operating Officer
Craig W. Rauchle            39             Executive Vice President
W. Kris Brown               41             Vice President
Michael J. Sargent          45             Vice President
Hiroshige Sugihara          35             Vice President
Kurt R. Kneip               32             Vice President, Chief
                                             Financial Officer, and
                                             Secretary/Treasurer
Gary Edens                  53             Director
Maurice H. Esperseth        69             Director
C. Roland Haden             54             Director
Norman Stout                37             Director
Kathleen R. Wade            41             Director

         MR. MIHAYLO,  the founder of the Company, has served as Chairman of the
Board of Directors of the Company since September 1983, as President since March
1984, and as Chief Executive  Officer of the Company since its formation in July
1969.  Mr.  Mihaylo also served as President of the Company from July 1969 until
September  1983 and as  Chairman  of the  Board of  Directors  from July 1969 to
October 1982.  Mr.  Mihaylo also is a director of MicroAge,  Inc. and Microtest,
Inc.

         MR.  PARISE was elected  President of the Company in December  1994. He
has been Senior Vice  President of the Company since 1986. He is also  President
of Inter-Tel Integrated Services, Inc., a wholly owned research and development,
manufacturing and distribution  subsidiary of the Company. Mr. Parise joined the
Company in 1981 and became Branch  General  Manager of the Phoenix  Direct Sales
Office in 1982. In 1983, he became the Mountain Regional Vice President,  and in
January 1985 he was appointed Vice President of Operations and Sales Support.

         MR.  RAUCHLE was elected  Executive Vice President in December 1994. He
had been Senior Vice  President  of the Company and  continues  as  President of
Inter-Tel  DataCom,  Inc., a wholly owned sales  subsidiary  of the Company.  In
addition,  he  currently  serves the Company and all  subsidiaries  in corporate
strategic planning and mergers and acquisitions  activities.  Mr. Rauchle joined
the Company in 1979 as Branch General  Manager of the Denver Direct Sales Office
and in 1983 was appointed the Central Region Vice President and subsequently the
Western  Regional  Vice  President.  From 1990 to 1992,  Mr.  Rauchle  served as
President of Inter-Tel Communications, Inc.

         MR. BROWN became a Vice  President of the Company in December 1994 when
he was promoted to President  of Inter-Tel  Communications,  which is one of the
Company's  Regional  Direct  Sales  Subsidiaries.  In 1987,  he was  promoted to
Regional Vice President of the Southeast Region. Mr. Brown joined the Company in
1985 as the General  Manager of the Tampa  office,  the first  direct  office in
Florida, and has expanded the Florida direct offices to include Tallahassee, Ft.
Lauderdale  and,  most  recently,  North  Miami.  Mr.  Brown  obtained a B.A. in
Marketing in 1980 from the University of South Florida at Tampa.

         MR.  SARGENT was promoted to Vice  President,  Marketing  and Strategic
Programs in January 1995. In this position,  he will be responsible for business
development  and  strategic  analysis  of  current  practices  with  the goal of
attaining  substantial corporate growth. Mr. Sargent joined Inter-Tel in 1984 as
a software  design engineer and progressed  through sales  engineering and sales
management,  serving as the  Director of Sales and  Marketing  for the past four
years.  Mr.  Sargent  holds a Bachelor  of Science  Degree in  Computer  Systems
Engineering.

         MR.  SUGIHARA has been Vice  President of the Company and  President of
Inter-Tel  Japan,  Inc. since June 1993. Born in Osaka,  Japan, Mr. Sugihara was
with Forval Corporation,  a publicly traded Japanese company,  from 1984 to 1992
and  in  1989  established  Forval  America,  Inc.,  where  he  served  as  Vice
President/Secretary/Treasurer and member of the Board of Directors.

         MR. KNEIP has served as Vice President and Chief  Financial  Officer of
the Company  since  September  1993.  He was elected  Secretary and Treasurer in
October  1994.  He joined the Company in May 1992 as Director of Corporate  Tax,
after  seven years with the  accounting  firm of Ernst & Young.  Mr.  Kneip is a
certified public  accountant,  and holds an  undergraduate  degree in Commercial
Economics   from  South  Dakota  State   University  and  a  Masters  Degree  in
Professional Accountancy from the University of South Dakota.

         MR. EDENS was elected as a director of the Company in October  1994. He
has been a broadcasting  media executive from 1970 to 1994,  serving as Chairman
and Chief Executive Officer of Edens  Broadcasting,  Inc. from 1984 to 1994 when
that  corporation's  nine radio stations were sold. He presently is President of
The Hanover  Companies,  Inc.,  an  investment  firm.  He is an active leader in
various business, civic and philanthropic organizations.

         MR.  ESPERSETH  has been a director of the Company  since October 1986.
Mr.   Esperseth   joined   the   Company  in   January   1983  as  Senior   Vice
President-Research and Development,  after a 32-year career with GTE, and served
as  Executive  Vice  President  of Inter-Tel  from 1986 to 1988.  Mr.  Esperseth
retired as an officer of the Company on December 31, 1989.

         DR. HADEN has been a director of the Company since 1983.  Dr. Haden has
been Vice Chancellor and Dean of Engineering of Texas A&M University since 1993.
Previously, he served as Vice Chancellor of Louisiana State University from 1991
to 1993,  Dean of the College of  Engineering  and  Applied  Sciences at Arizona
State  University  from 1989 to 1991,  Vice  President  for Academic  Affairs at
Arizona  State  University  from  1987  to  1988,  and  Dean of the  College  of
Engineering  and Applied  Sciences from 1978 to 1987. Dr. Haden holds a doctoral
degree in Electrical  Engineering from the University of Texas and has served on
the faculties of the University of Oklahoma and Texas A & M University.

         MR.  STOUT was elected a director of the Company in October  1994.  Mr.
Stout has been President of Superlite  Block,  a manufacturer  of concrete block
since February  1993.  Prior thereto he was employed by  Bouhem-Fields,  Inc. of
Dallas,  Texas, a manufacturer of crushed stone, as Chief Executive Officer from
1990 to 1993 and as Chief Financial Officer from 1986 to 1990.  Previously,  Mr.
Stout was a Certified Public Accountant with Coopers & Lybrand.

         MS. WADE was elected a director of the Company in April 1994.  Ms. Wade
is also a director and Co-Chief  Executive  Officer of Continental Homes Holding
Corporation,  having been employed by this multi-market  production  homebuilder
and mortgage company and its predecessor since 1978. Prior thereto,  Ms. Wade, a
Certified  Public  Accountant,  was employed by Ernst & Ernst, an  international
accounting firm.

         The  Board of  Directors  has an  Audit  Committee  and a  Compensation
Committee.  The  Audit  Committee,  consisting  of  Directors  Wade,  Stout  and
Esperseth,  is charged with reviewing the Company's  annual audit and meets with
the Company's independent auditors to review the Company's internal controls and
financial  management  practices.  The  Compensation  Committee,  consisting  of
Messrs.  Esperseth,  Edens  and  Haden,  recommends  to the  Board of  Directors
compensation for the Company's key employees and administers the Company's stock
option plans.


ITEM 2.  PROPERTIES

         The Company  maintains its corporate  headquarters  in an 85,000 square
foot building  located in Chandler,  Arizona pursuant to a lease that expires in
2008.  The  Company  also  leases  sales and  support  offices  in a total of 19
locations  in the  United  States  and two  locations  overseas.  The  Company's
aggregate  monthly  payments  under these  leases are  currently  $181,000.  The
Company  believes that its existing  facilities are adequate to meet its current
needs and that additional or alternative space will be available as necessary in
the future on commercially reasonable terms.

ITEM 3.  LEGAL PROCEEDINGS

         The Company has no legal proceedings in process or pending for which it
believes an  unfavorable  outcome  would have a material  adverse  impact on the
financial position of the Company.

ITEM 4.       SUBMISSION OF MATTERS TO A VOTE OF SECURITY HOLDERS

              Not applicable.

                                    PART II

ITEM 5.       MARKET FOR THE REGISTRANT'S COMMON STOCK AND
              RELATED STOCKHOLDER MATTERS

         Inter-Tel  common stock is traded  over-the-counter  (symbol  INTL) and
since February 1983 has been included in the NASD national market system.  As of
February 1, 1995 there were of record  approximately  1,000  shareholders of the
Company's  common stock.  The Company  believes  there are  approximately  2,000
additional beneficial holders of the Company's Common Stock. The following table
sets forth high and low closing prices reported by NASDAQ.

         Inter-Tel  has  never  paid a cash  dividend  on its  common  stock and
presently  does not  intend to do so.  Future  dividend  policy  will  depend on
Company  earnings,  capital  requirements for growth,  financial  conditions and
other factors.

                   1994                       High             Low
                   ----                       ----             ---
                  First Quarter              12 1/8           8 5/8
                  Second Quarter             11               8 1/2
                  Third Quarter              10 1/8           7
                  Fourth Quarter             9 3/4            6

                    1993                       High            Low
                    ----                       ----            ---
                  First Quarter               5 1/8           4
                  Second Quarter              8               4 1/2
                  Third Quarter               7 3/8           5 1/8
                  Fourth Quarter              12              6

ITEM 6.   SELECTED FINANCIAL DATA

<TABLE>

Financial Summary

<CAPTION>

(In thousands, except per share amounts and ratios)                     For the years ended December 31,

                                                       1994             1993              1992              1991             1990
-----------------------------------------------------------------------------------------------------------------------------------
<S>                                                  <C>              <C>              <C>               <C>               <C>
Net sales ..................................         $112,165         $ 92,524         $ 81,137          $ 68,140          $ 68,072

Cost of sales ..............................           66,216           56,121           49,950            42,570            42,806
Research & development .....................            4,537            4,114            3,928             3,638             3,380
Selling, general and
  administrative ...........................           32,456           25,842           22,252            19,941            17,828
-----------------------------------------------------------------------------------------------------------------------------------
Operating income ...........................            8,956            6,447            5,007             1,991             4,058
-----------------------------------------------------------------------------------------------------------------------------------
Interest and other income ..................              924              282              669               515               550
Interest expense ...........................               65              407              699               923             1,089
-----------------------------------------------------------------------------------------------------------------------------------
Income before income taxes
   and discontinued operations .............            9,815            6,322            4,977             1,583             3,519
Income taxes ...............................            3,730            2,398            1,859               634             1,574
Income from continuing
  operations ...............................            6,085            3,924            3,118               949             1,945
Loss From discontinued
 operations ................................             --               --                --             (5,148)             (522)
-----------------------------------------------------------------------------------------------------------------------------------
Net income (loss) ..........................         $  6,085         $  3,924         $  3,118          $ (4,199)         $  1,423
-----------------------------------------------------------------------------------------------------------------------------------
Income (loss) per share:
Continuing operations ......................         $   0.58         $   0.45         $   0.37          $   0.12          $   0.23
Discontinued operations ....................             --               --               --               (0.64)            (0.06)
-----------------------------------------------------------------------------------------------------------------------------------
 Net income (loss) per
 share .....................................         $   0.58         $   0.45         $   0.37          $  (0.52)         $   0.17
-----------------------------------------------------------------------------------------------------------------------------------
Average shares
 outstanding ...............................           10,573            8,703            8,333             8,126             8,452

-----------------------------------------------------------------------------------------------------------------------------------
BALANCE SHEET DATA
Total assets ...............................         $ 64,112         $ 54,627         $ 36,156          $ 40,176          $ 41,384
Working capital ............................           37,629           34,270           12,400             8,150            10,228
Long-term debt .............................             --               --              2,098             6,007             7,896
Shareholders' equity .......................           45,265           38,615           19,437            16,932            21,217

-----------------------------------------------------------------------------------------------------------------------------------
KEY RATIOS
Current ratio ..............................             3.83             3.78             1.93              1.50              1.89
Term debt/equity ...........................                                               0.11              0.36              0.37
Return on equity -
continuing operations ......................             0.16             0.20             0.18              0.04              0.09


</TABLE>



ITEM 7.       MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL
              CONDITION AND RESULTS OF OPERATIONS

General

         Inter-Tel  designs,  produces and markets business  telephone  systems,
voice processing software,  applications software and services to businesses and
other   organizations   requiring   small  to  medium  size   telephone   system
installations.  Inter-Tel's products and services include telephone switches and
telephones,  maintenance,  leasing and support  services,  long distance calling
services,  voice mail and other telecommunications  applications.  The Company's
Common  Stock is quoted on the NASDAQ  National  Market  System under the symbol
INTL.

         Net sales of the Company have  increased  substantially  in each of the
past three years.  Such increases were 21%, 14% and 19% in 1994,  1993 and 1992,
respectively, over the preceding year.

         The Company in recent periods has focused on expanding its direct sales
capabilities  and  establishing  a direct dealer  network.  In 1994, the Company
completed the transition from Premier Telecom,  Inc. as a former,  private label
distributor to its own network of direct dealers. In 1994,  shipments to Premier
constituted less than 2% of net sales. In addition,  in recent years the Company
has  effected a number of  supporting,  strategic  acquisitions  of resellers of
telephony  products and integrated  these  operations  with its existing  direct
sales operations in the same geographic areas and in other strategic markets.

         The markets  served by the  Company  have been  characterized  by rapid
technological  changes and  increasing  customer  requirements.  The Company has
sought to  address  these  requirements  through  the  development  of  software
enhancements  and  improvements to existing  systems and the introduction of new
products and  applications.  In recent  periods,  the Company has focused on the
development of its new,  fully-digital AXXESS telephone software and system. The
Company  commenced  commercial  shipments of the AXXESS in the fourth quarter of
1993. An enhanced AXXESS software was released in 1994.

         The Company offers to its customers a unique package of lease financing
and other services  under the name  Totalease.  Totalease  provides to customers
lease financing, maintenance and support services, long distance services, fixed
price upgrades and other benefits. The Company finances this program through the
resale of lease rental streams to financial  institutions,  and formerly through
its bank credit facility.



Results of Operations

         The following table sets forth certain  statement of operations data of
the Company expressed as a percentage of net sales:

                                                 Year Ended December 31
                                        1994              1993            1992
                                       ------             -----           ----
Net sales                              100.0%             100.0%          100.0%
Cost of sales                           59.0               60.7            61.6
                                        ----               ----            ----
Gross margin                            41.0               39.3            38.4
Research and development                 4.1                4.4             4.8
Selling, general and administrative     28.9               27.9            27.4
                                        ----               ----            ----
Operating income                         8.0                7.0             6.2
Interest  and  other income              0.8                0.3             0.8
Interest expense                         0.1                0.4             0.9
Income taxes                             3.3                2.6             2.3
                                         ---                ---             ---
Net income                               5.4%               4.3%            3.8%
                                         ----               ----            ----

Year Ended December 31, 1994 Versus Year Ended December 31, 1993

         Net sales  increased 21.2% to $112.2 million in 1994 from $92.5 million
in 1993.  Sales from direct sales  offices  accounted  for  approximately  $14.5
million  of  the  increase,   with  wholesale   distribution   sales  increasing
approximately  $4.5 million.  The remaining  increases occurred in long distance
sales and other  operations.  Wholesale  shipments to the expanded direct dealer
network more than offset decreased  shipments to Premier  Telecom.  Shipments to
this former private label distributor are no longer significant.

         Gross profit percentages  improved to 41.0% in 1994 from 39.3% in 1993.
This  reflected the transition to the direct dealer network and the expansion of
AXXESS software and systems sales.

         Research  and  Development  expenses  increased to $4.5 million in 1994
from $4.1  million in 1993.  While this is 4.1% of 1994 total  sales,  including
direct sales office sales, it represents a substantial 9% of wholesale  division
shipments,  including  shipments to the direct sales offices.  These expenses in
both 1994 and 1993 were directed principally to the continued development of the
AXXESS  software and system.  The Company  expects that research and development
expenses  will  continue to increase in the future as the Company  continues  to
develop and enhance existing and new  technologies and products.  These expenses
may vary, however, as a percentage of net sales.

         Selling,   general  and  administrative  expenses  increased  to  $32.5
million, or 28.9% of net sales in 1994, from $25.8 million or 27.9% of net sales
in 1993. This reflected increased  incentive and other compensation,  additional
personnel to support the direct dealer network, and expenses associated with the
start up of the Company's  Asian  subsidiary.  The Company expects that selling,
general and  administrative  expenses will increase as the Company  continues to
invest in expansion of product  offerings and its distribution  system,  but may
vary as a percentage of sales.

         Interest  and  other  income  increased  in 1994  principally  from the
investment for a full year of the funds received in the 1993 public offering and
funds generated through operating cash flow.

         Net  income  increased  55.1% to $6.1  million or $.58 a share in 1994,
from $3.9 million or $.45 a share in 1993. Net income per share in 1994 is based
on  approximately  2  million  more  average  shares  outstanding  than in 1993,
reflecting  the  public  stock  sale in 1993 and the  acquisition  of  Southwest
Telephone Systems, Inc.

Year Ended December 31, 1993 Versus Year Ended December 31, 1992

         For the year ended  December 31,  1993,  net sales  increased  14.1% to
$92.5 million from $81.1 million for 1992.  The increase in net sales  primarily
reflected increased sales through the Company's direct sales offices,  including
new customer  sales and higher sales  through the  Company's  growing  Totalease
program.  Sales  to the  Company's  network  of  direct  dealers  following  the
transition in the  distribution  channel which  commenced in April 1993 offset a
decline in sales to Premier.  Sales to Premier  decreased to $10.1  million,  or
10.9% of net  sales in 1993  from  $17.1  million,  or 21.1% of net sales in the
corresponding 1992 period.

         In 1993,  gross  profit  increased  to $36.4  million,  or 39.3% of net
sales, from $31.2 million, or 38.4% of net sales, in 1992. Gross margin improved
in 1993 because of higher sales through the  Company's  direct sales channel and
increased sales through the Company's Totalease program, as well as higher gross
margins on sales to direct dealers following the Premier transition.

         Research  and  development  expenses  increased to $4.1 million in 1993
from $3.9  million  in 1992 and were 4.4% and 4.8% of net  sales,  respectively.
These   expenses  in  both  periods  were  directed   principally  to  continued
development of the Company's new AXXESS software and system.

         Selling,   general  and  administrative  expenses  increased  to  $25.8
million,  or 27.9% of net sales,  in 1993,  from $22.3 million,  or 27.4% of net
sales  in 1992.  This  increase  reflected  increased  compensation,  additional
personnel to support the Company's  direct dealer network and a one-time expense
associated  with the Company's  move into its new  headquarters.  Such increases
were partially offset by reductions in key executive incentive compensation.

         Other  income in 1993  consisted  primarily of interest  income.  Other
income in 1992 was derived  principally from a gain on the sale of the Company's
headquarters,  as well as  interest  income  relating  to the  refund  of import
duties.  Interest  expense  during 1993 decreased  principally  because of lower
interest rates and reduced long and short term borrowings.

         Net income in 1993  increased  25.8% to $3.9  million or $.45 per share
from $3.1 million or $.37 per share in 1992. This increase  reflected the higher
level of net sales,  improved gross margin and reduced interest expense,  offset
in part by the cost of the Company's move into a new headquarters facility.

Discontinued Operations

         In 1993, the Company sold a facility related to previously discontinued
operations subject to remediation related to fuel tank leakage.  The Company had
reserved for such remediation  approximately $400,000, which management believes
is adequate to cover such possible costs.

Accounting Changes

         During  the  first  quarter  of 1993,  the  Company  adopted  Financial
Accounting  Standards Board (FASB) Statement 109, "Accounting for Income Taxes,"
on a prospective  basis.  This adoption had no material  impact on the Company's
consolidated financial statements.

Inflation/Currency Fluctuation

         Inflation and currency  fluctuations have not previously had a material
impact on Inter-Tel's operations. International sales and procurement agreements
have traditionally been denominated in U.S.  currency.  Moreover,  a significant
amount of contract manufacturing has been or is expected to be moved to domestic
sources.  The expansion of  international  operations in the United  Kingdom and
Europe and  anticipated  increased  sales in Japan and Asia and elsewhere  could
result in higher  international  sales as a percentage  of total  revenues,  but
international revenues are currently not significant.


Liquidity and Capital Resources

         During the fourth  quarter of 1994,  the Company  executed a $5 million
Credit Agreement with Bank One, Arizona,  N.A., which is being used primarily to
support international  letters of credit to suppliers.  In the fourth quarter of
1993, the Company prepaid all long and short-term debt from a portion of the net
proceeds  received from its 1993 public  offering.  The remaining  proceeds were
added to working capital.

         The Company  funds its  Totalease  program in part  through the sale to
financial  institutions  of rental income  streams  under the leases.  Totalease
rentals resold  totaling $19.9 million remain unbilled at December 31, 1994. The
Company  maintains  reserves against  potential  recourse  following the resales
based upon loss experience and past due accounts.

         The Company  continues to expand its dealer network,  which is expected
to require working capital for increased  receivables  and  inventories.  During
1994,  receivables and inventories increased  approximately $4.2 million,  which
was funded by operating  cash flow. At December 31, 1994,  the Company had $15.3
million in cash and equivalents.

         The Company  believes that its working  capital and credit  facilities,
together  with  cash  generated  from  operations  will  be  sufficient  to fund
purchases of capital equipment,  finance any cash acquisitions which the Company
may consider and provide  adequate  working capital for the foreseeable  future.
However,  to the extent that  additional  funds may be required in the future to
address working  capital needs and to provide funding for capital  expenditures,
expansion of the business or additional acquisitions,  the Company will consider
additional financing.


ITEM 8.       FINANCIAL STATEMENTS AND SUPPLEMENTARY DATA

Report of Ernst & Young LLP,  Independent Auditors

Shareholders and Board of Directors
Inter-Tel, Incorporated

We have  audited the  accompanying  consolidated  balance  sheets of  Inter-Tel,
Incorporated  and  subsidiaries as of December 31, 1994 and 1993 and the related
consolidated statements of income, shareholders' equity, and cash flows for each
of the three  years in the period  ended  December  31,  1994.  These  financial
statements   are  the   responsibility   of  the   Company's   management.   Our
responsibility  is to express an opinion on these financial  statements based on
our audits.

We  conducted  our  audits  in  accordance  with  generally   accepted  auditing
standards.  Those standards require that we plan and perform the audit to obtain
reasonable assurance about whether the financial statements are free of material
misstatement.  An audit includes examining, on a test basis, evidence supporting
the amounts and disclosures in the financial statements.  An audit also includes
assessing the  accounting  principles  used and  significant  estimates  made by
management,  as well as evaluating the overall financial statement presentation.
We believe that our audits provide a reasonable basis for our opinion.

In our opinion,  the financial  statements  referred to above present fairly, in
all  material  respects,  the  consolidated  financial  position  of  Inter-Tel,
Incorporated   and   subsidiaries  at  December  31,  1994  and  1993,  and  the
consolidated  results of their  operations  and their cash flows for each of the
three years in the period ended December 31, 1994, in conformity  with generally
accepted accounting principles.

                                               /s/  Ernst & Young LLP

Phoenix, Arizona
January 27, 1995


<TABLE>


INTER-TEL, INCORPORATED AND SUBSIDIARIES
CONSOLIDATED BALANCE SHEETS
December 31, 1994 and 1993

<CAPTION>
-----------------------------------------------------------------------------------------------------------------------------------
                                                                                                1994                      1993
                                                                                                ----                      ----
<S>                                                                                          <C>                       <C>
ASSETS
CURRENT ASSETS
Cash and equivalents ...........................................................             $ 15,278,606              $ 14,588,223
Accounts receivable, less allowances of
   $1,106,000 in 1994 and $607,000 in 1993 .....................................               15,983,639                12,630,879
Inventories ....................................................................               14,257,878                13,370,571
Net investment in sales-leases .................................................                1,612,807                 1,498,400
Refundable and deferred taxes ..................................................                1,871,822                 2,415,462
Prepaid expenses and other assets ..............................................                1,930,713                 2,075,968

-----------------------------------------------------------------------------------------------------------------------------------
TOTAL CURRENT ASSETS ...........................................................               50,935,465                46,579,503
PROPERTY, PLANT & EQUIPMENT ....................................................                5,714,898                 3,077,148
OTHER ASSETS ...................................................................                7,462,034                 4,970,661
-----------------------------------------------------------------------------------------------------------------------------------

                                                                                             $ 64,112,397              $ 54,627,312

-----------------------------------------------------------------------------------------------------------------------------------
LIABILITIES AND SHAREHOLDERS' EQUITY
CURRENT LIABILITIES
Accounts payable ...............................................................             $  4,498,633              $  4,927,563
Other current liabilities ......................................................                8,807,725                 7,382,247

-----------------------------------------------------------------------------------------------------------------------------------
TOTAL CURRENT LIABILITIES ......................................................               13,306,358                12,309,810

DEFERRED TAXES .................................................................                2,616,944                 1,208,364
OTHER LIABILITIES ..............................................................                2,923,749                 2,494,595

SHAREHOLDERS' EQUITY
Common stock, no par value - authorized 30,000,000
   shares, issued and outstanding - 10,378,944 shares
   in 1994 and  10,285,431 shares in 1993 ......................................               27,334,505                27,044,141
Retained earnings ..............................................................               18,316,945                12,231,684
Currency trranslation adjustment ...............................................                 (121,836)                 (292,538)

                                                                                               45,529,614                38,983,287
-----------------------------------------------------------------------------------------------------------------------------------
Less receivable from Employee Stock Ownership Trust ............................                  264,268                   368,744

-----------------------------------------------------------------------------------------------------------------------------------
TOTAL SHAREHOLDERS'  EQUITY ....................................................               45,265,346                38,614,543
-----------------------------------------------------------------------------------------------------------------------------------
                                                                                             $ 64,112,397              $ 54,627,312

See accompanying notes.

</TABLE>

<PAGE>



<TABLE>

INTER-TEL, INCORPORATED AND SUBSIDIARIES
CONSOLIDATED STATEMENTS OF INCOME
Years Ended December 31, 1994, 1993 and 1992
<CAPTION>

                                                                          1994                     1993                     1992
                                                                         ------                   ------                   -------
<S>                                                                 <C>                      <C>                      <C>
NET SALES ...............................................           $ 112,164,790            $  92,523,543            $  81,136,654
Cost of sales ...........................................              66,215,725               56,120,656               49,949,988
-----------------------------------------------------------------------------------------------------------------------------------
GROSS PROFIT ............................................              45,949,065               36,402,887               31,186,666
Research & development ..................................               4,536,882                4,114,385                3,928,393
Selling, general and administrative .....................              32,456,192               25,841,873               22,251,596
-----------------------------------------------------------------------------------------------------------------------------------

OPERATING INCOME ........................................               8,955,991                6,446,629                5,006,677
-----------------------------------------------------------------------------------------------------------------------------------
Interest and other income ...............................                 924,613                  281,921                  669,067
Interest expense ........................................                 (65,343)                (406,383)                (699,246)
-----------------------------------------------------------------------------------------------------------------------------------

INCOME BEFORE INCOME TAXES ..............................               9,815,261                6,322,167                4,976,498

INCOME TAXES
Current .................................................               3,020,000                1,357,000                1,465,000
Deferred ................................................                 710,000                1,041,331                  393,591
-----------------------------------------------------------------------------------------------------------------------------------
                                                                        3,730,000                2,398,331                1,858,591
-----------------------------------------------------------------------------------------------------------------------------------

NET INCOME ..............................................           $   6,085,261            $   3,923,836            $   3,117,907
-----------------------------------------------------------------------------------------------------------------------------------

NET INCOME PER SHARE ....................................           $        0.58            $        0.45            $        0.37
-----------------------------------------------------------------------------------------------------------------------------------

See accompanying notes.
</TABLE>


<PAGE>



<TABLE>

INTER-TEL, INCORPORATED AND SUBSIDIARIES
CONSOLIDATED STATEMENTS OF SHAREHOLDERS' EQUITY
Years Ended December 31, 1994, 1993 and 1992
<CAPTION>
                                                                                      Currency          Receivable
                                                  Common            Retained         Translation           From
                                                   Stock            Earnings         Adjustment            ESOP              Total
-----------------------------------------------------------------------------------------------------------------------------------
<S>                                            <C>               <C>               <C>                   <C>            <C>
Balance at December 31, 1991 .............     $ 11,581,510      $  5,189,941      $     62,887          $   --         $16,834,338

Exercise of stock options ................          230,948                                                                 230,948
Net income ...............................                          3,117,907                                             3,117,907
Loss on currency translation .............                                            (243,039)                            (243,039)
Loan to ESOP, less collection ............                                                               (456,248)         (456,248)


-----------------------------------------------------------------------------------------------------------------------------------
Balance at December 31, 1992 .............       11,812,458         8,307,848          (180,152)         (456,248)       19,483,906

Issuance of 1,800,000 shares of
      of common stock ....................       14,766,000                                                              14,766,000
Exercise of stock options ................          282,663                                                                 282,663
Tax benefit from stock options ...........          110,000                                                                 110,000
Stock issued in acquisition ..............           73,020                                                                  73,020
Net income ...............................                         3,923,836                                              3,923,836
Loss on currency translation .............                                            (112,386)                            (112,386)
Collection from ESOP .....................                                                                 87,504            87,504


-----------------------------------------------------------------------------------------------------------------------------------
Balance at December 31, 1993 .............       27,044,141        12,231,684         (292,538)          (368,744)       38,614,543

Exercise of stock options ................          187,364                                                                 187,364
Tax benefit from stock options ...........          103,000                                                                 103,000
Net income ...............................                          6,085,261                                             6,085,261
Gain on currency translation .............                                             170,702                              170,702
Collection from ESOP .....................                                                                104,476           104,476


-----------------------------------------------------------------------------------------------------------------------------------
Balance at December 31, 1994 .............     $ 27,334,505      $ 18,316,945      $   (121,836)     $   (264,268)     $ 45,265,346
-----------------------------------------------------------------------------------------------------------------------------------


See accompanying notes.

</TABLE>


<PAGE>

<TABLE>

INTER-TEL, INCORPORATED AND SUBSIDIARIES

INTER-TEL, INCORPORATED AND SUBSIDIARIES
CONSOLIDATED STATEMENTS OF CASH FLOWS
Years Ended December 31, 1994, 1993 and 1992

<CAPTION>
-----------------------------------------------------------------------------------------------------------------------------------

                                                                           1994                    1993                      1992
-----------------------------------------------------------------------------------------------------------------------------------
<S>                                                                    <C>                     <C>                     <C> 
OPERATING ACTIVITIES:
Net income .................................................           $  6,085,261            $  3,923,836            $  3,117,907
Adjustments to reconcile net income
   to net cash provided by operations:
     Depreciation and amortization .........................              1,513,400               1,372,750               1,833,467
     Provision for losses on receivables ...................                943,544                 738,064                 505,613
     Provision for inventory valuation .....................                449,554                 198,120                 115,011
     Net contribution to ESOP ..............................                104,476                  87,504                  43,752
     Increase in other liabilities .........................                429,154               1,241,907                 191,918
     Gain on sale of property and equipment ................                (18,460)                (13,882)               (305,904)
     Deferred income taxes .................................                710,000               1,041,331                 393,591
     Effect of exchange rate changes .......................                170,702                (112,386)               (243,039)
     Changes in operating assets and liabilities ...........             (5,720,244)             (2,969,931)             (2,003,346)

-----------------------------------------------------------------------------------------------------------------------------------
NET CASH PROVIDED BY OPERATING ACTIVITIES ..................              4,667,387               5,507,313               3,648,970

-----------------------------------------------------------------------------------------------------------------------------------
INVESTING ACTIVITIES:
Additions to property and equipment ........................             (4,095,917)             (1,249,731)               (564,630)
Proceeds from sale of property and equipment ...............                 62,872                 254,547               1,186,737
Cash used in acquisitions ..................................               (131,323)               (812,316)                   --

-----------------------------------------------------------------------------------------------------------------------------------
NET CASH (USED IN) PROVIDED BY INVESTING ACTIVITIES ........             (4,164,368)             (1,807,500)                622,107

-----------------------------------------------------------------------------------------------------------------------------------
FINANCING ACTIVITIES:
Proceeds from credit line ..................................                   --                81,857,000              51,669,175
Payments on credit line ....................................                   --               (85,681,032)            (52,895,143)
Proceeds from new term notes ...............................                   --                      --                 1,800,000
Payments on long-term debt .................................                   --                (2,629,370)             (3,607,222)
Net proceeds from stock offering ...........................                   --                14,766,000                    --
Purchase of treasury stock .................................                   --                      --                   (30,000)
Funding for ESOP ...........................................                   --                      --                  (500,000)
Proceeds from exercise of stock options ....................                187,364                 282,663                 230,948

-----------------------------------------------------------------------------------------------------------------------------------
NET CASH PROVIDED BY (USED IN) FINANCING ACTIVITIES ........                187,364               8,595,261              (3,332,242)

-----------------------------------------------------------------------------------------------------------------------------------
INCREASE IN CASH AND EQUIVALENTS ...........................                690,383              12,295,074                 938,835

CASH AND EQUIVALENTS AT BEGINNING OF YEAR ..................             14,588,223               2,293,149               1,354,314

-----------------------------------------------------------------------------------------------------------------------------------
CASH AND EQUIVALENTS AT END OF YEAR ........................           $ 15,278,606            $ 14,588,223            $  2,293,149
-----------------------------------------------------------------------------------------------------------------------------------

See accompanying notes.

</TABLE>


<PAGE>



INTER-TEL, INCORPORATED AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
December 31, 1994, 1993 and 1992

NOTE A -- SIGNIFICANT ACCOUNTING POLICIES

         Principles of  Consolidation:  The  consolidated  financial  statements
include the accounts of Inter-Tel, Incorporated and all significant subsidiaries
(the Company).  Intercompany  accounts and transactions  have been eliminated in
consolidation.

         Cash and  Equivalents:  Cash and equivalents  include all highly liquid
investments  with a  remaining  maturity  of  three  months  or  less at date of
acquisition.

         Inventories:  Inventories, consisting principally of telephone systems,
computer  equipment  and  related  components,  are  stated at the lower of cost
(first-in, first-out method) or market.

         Property, Plant and Equipment:  Property, plant and equipment is stated
at cost.  Depreciation  is  computed  using the  straight-line  method  over the
estimated  useful  life of the  related  property.  Leasehold  improvements  are
depreciated  over the shorter of the related lease terms or the estimated useful
lives of the improvements.

         Excess of Purchase Price Over Net Assets  Acquired:  Purchase prices of
acquired  businesses  that are accounted for as purchases have been allocated to
the assets and liabilities acquired based on the estimated fair market values on
the  respective  acquisition  dates.  Based on these values the excess  purchase
prices over the fair market value of the net assets acquired are being amortized
over 5 to 40 years.  Accumulated  amortization  through  December  31,  1994 was
$362,196.

         Sales-Leases:  The discounted present values of minimum rental payments
under sales-type  leases are recorded as sales, net of provisions for continuing
administration  and other  expenses over the lease period.  The costs of systems
installed  under these  sales-leases,  net of residual  values at the end of the
lease periods,  are recorded as costs of sales.  Gains or losses  resulting from
the sale of rental  income from such leases are recorded as  adjustments  to the
original sales amounts.

         Income Taxes:  Deferred income taxes result from timing  differences in
the recognition of revenues and expenses for financial  reporting and income tax
purposes.

         Pooling of Interest: The financial statements for periods prior to 1994
have been restated to include the accounts of Southwest Telephone Systems,  Inc.
("Southwest"),  which was  acquired  by the  Company in a pooling  of  interests
transaction in May 1994, in which 161,558 shares of Inter-Tel  common stock were
issued. Southwest does not constitute a significant subsidiary as defined by the
Securities and Exchange  Commission.  In the consolidated  statements of income,
net sales and net  income  were  increased  as a result  of the  restatement  as
follows:

                                        Year ended December 31,
                                   1993                      1992
                                          
    Net sales                   $3,264,387                $2,347,644
    Net income                     114,104                    85,809
    Net income per share             $0.00                     $0.00

         Total  shareholders'  equity was increased by $312,000 as of January 1,
1992 as a result of the restatement.

         Income  Per  Common  Share:  Income  per  common  share is based on the
weighted average number of common shares outstanding during each year and common
stock equivalents.

         Reclassifications: Certain reclassifications have been made to the 1993
and 1992 financial statements to conform to the 1994 presentation.

NOTE B -- NET INVESTMENT IN SALES-LEASES

         Net investment in  sales-leases  represents  the value of  sales-leases
presently  held under the Company's  Totalease  program.  The Company  currently
sells the rental  income from some of the  sales-leases.  The Company  maintains
reserves  against  potential  recourse  following  the  resales  based upon loss
experience and past due accounts. Activity during the years was as follows:

                                               Year Ended December 31
                                         1994             1993           1992

Sales of rental income ............    $12,423,000    $ 9,586,000      4,500,000
Sold income remaining
  unbilled at end of year .........     19,894,000     11,908,000      4,268,000
Allowance for uncollectible
  minimum lease payments
  and recourse liability at
  end of year .....................      1,198,000        911,000        677,000

         The Company  does not expect any  significant  losses from the recourse
provisions  related to the sale of rental income. The Company is compensated for
administration and servicing of rental income sold.

NOTE C -- PROPERTY, PLANT & EQUIPMENT
                                                      December 31
                                            1994                     1993

Computers and equipment                  $11,635,742              $8,370,903
Transportation equipment                   1,625,397               1,243,488 
Furniture and fixtures                     2,316,007               2,513,448
Leasehold improvements                       657,504                 559,059
Land                                         130,458                 130,458
                                             -------                 -------
                                          16,365,108              12,817,356
Less:  Accumulated depreciation
       and amortization                   10,650,210               9,740,208
                                          ----------               ---------
                                          $5,714,898              $3,077,148
                                          ==========              ==========

NOTE D -- OTHER ASSETS
                                                             December 31
                                                        1994            1993
Long-term 8% note receivable
     due in 2003 .............................       $1,351,038       $1,363,000
Net investment in sales-leases ...............        4,157,895        1,471,651
Excess of purchase price over net
     assets acquired, net ....................        1,313,334        1,314,282
Other assets .................................          639,767          821,728
                                                     ----------       ----------
                                                     $7,462,034       $4,970,661
                                                     ==========       ==========

NOTE E-- OTHER CURRENT LIABILITIES

                                                             December 31
                                                        1994             1993

Compensation and employee benefits ...........       $4,097,291       $2,790,391
Sundry taxes .................................          560,102          669,375
Other accrued expenses .......................        2,149,738        1,908,328
Deferred revenues ............................        2,000,594        2,014,153
                                                     ----------       ----------
                                                     $8,807,725       $7,382,247
                                                     ==========       ==========

NOTE F -- CREDIT LINE

         All of the  Company's  long-term  and  short-term  debt was  prepaid in
November  1993 upon the issuance and sale of common stock in a public  offering.
The Company  maintains a $5,000,000  unsecured bank credit line at prime rate to
cover  international  letters  of credit  and for  other  purposes.  The  credit
agreement  matures in May 1996 and contains  certain  restrictions and financial
covenants.  At December 31, 1994,  $1,473,000  of the credit line was  committed
under letter of credit arrangements.

NOTE G -- LEASES

         Rental  expense  amounted to $ 2,178,216,  $1,717,770 and $1,187,282 in
1994, 1993 and 1992, respectively.

         Noncancellable operating leases are primarily for buildings. Certain of
the leases contain  provisions for renewal options and scheduled rent increases.
At December 31, 1994, future minimum  commitments under  noncancellable  leases,
including  a  15  year  lease  for  its  headquarters  facility,  are:  1995  --
$1,894,393; 1996 -- $1,711,856; 1997 -- $1,420,882; 1998 -- $1,297,082; 1999 ---
$ 1,086,591; thereafter -- $3,474,055.

NOTE H -- INCOME TAXES

         Effective  January 1, 1993, the Company  adopted  Financial  Accounting
Standards Board (FASB)  Statement No. 109,  "Accounting for Income Taxes." Under
Statement  109, the  liability  method is used in  accounting  for income taxes.
Under this method,  deferred tax assets and liabilities are determined  based on
differences  between financial reporting and tax bases of assets and liabilities
and are  measured  using the  enacted  tax rates and laws that will be in effect
when the differences are expected to reverse. Prior to the adoption of Statement
109,  income tax expense was  determined  using the  deferred  method  under the
provisions of Accounting  Principles  Board Opinion No. 11. Deferred tax expense
was based on items of income and expense that were  reported in different  years
in the financial statements and tax returns and were measured at the tax rate in
effect in the year the difference originated.

         As permitted by Statement  109, the Company  elected not to restate the
financial  statements of any prior years. The adoption of FASB Statement 109 had
no material  impact on pretax income from  continuing  operations for the twelve
months ended December 31, 1994 and 1993.

         Deferred  income  taxes  reflect  the  net  tax  effects  of  temporary
differences between the carrying amounts of assets and liabilities for financial
reporting  purposes  and the amounts used for income tax  purposes.  Significant
components of the Company's  deferred tax  liabilities and assets as of December
31, are as follows:


                                                      1994               1993
Deferred tax liabilities:
     Accelerated depreciation ..............      $     29,000      $    205,000
     Lease--sales and reserves .............         4,466,000         2,621,000
                                                  ------------      ------------
Total deferred tax liabilities .............      $  4,495,000      $  2,826,000
                                                  ------------      ------------

Deferred tax assets:
     Inventory basis differences ...........           944,000      $    798,000
     Accounts receivable reserves ..........           409,000           244,000
     Maintenance reserve ...................           355,000           353,000
     Accrued vacation pay ..................           426,000           349,000
     Foreign loss carryforwards ............           355,000              --
     Other -- net ..........................         1,491,000           922,000
                                                  ------------      ------------
     Deferred tax assets ...................         3,980,000         2,666,000
     Less valuation reserve ................           355,000              --
                                                  ------------      ------------
Net deferred tax assets ....................         3,625,000         2,666,000
                                                  ------------      ------------
Net deferred tax liabilities ...............      $    870,000      $    160,000
                                                  ------------      ------------

         During 1994, the Company  incurred a loss  carryforward for foreign tax
purposes of approximately $830,000 which will begin to expire in 1999.

         The deferred tax effect of timing differences is as follows:

                                                                          1992

Inventory basis differences .............................             $ 153,612
Accelerated depreciation ................................              (485,463)
Accrued vacation pay ....................................                (4,171)
State franchise tax .....................................                (8,740)
Bad debts ...............................................               (10,061)
Accrued expenses ........................................               102,436
Lease - sales ...........................................               545,575
Other ...................................................               106,812
                                                                      ---------
                                                                      $ 400,000
                                                                      ---------


         Federal and state income taxes consisted of the following:

                                 Liability          Liability         Deferred
                                   Method            Method            Method
                                    1994              1993              1992

Federal ..................       $ 3,365,000       $ 2,068,000       $ 1,477,000
State ....................           365,000           330,000           382,000
                                 -----------       -----------       -----------
                                 $ 3,730,000       $ 2,398,000       $ 1,859,000
                                 -----------       -----------       -----------

         The  principal  reasons for the  difference  between  total  income tax
expense and the amount  computed by applying the  statutory  federal  income tax
rate to income before taxes are as follows:

                                                1994         1993        1992

Federal tax at statutory rates
     applied to pre-tax income ...........       34%          34%         34%
State tax net of federal benefit .........        3            4           5
Valuation reserve increase
     for foreign losses ..................        3           --          --
Amortization of goodwill .................       --           --           1
Other - net ..............................       (2)          --          (2)
                                                ---          ---         ---
                                                 38%          38%         38%
                                                ---          ---         ---

During 1993, the Company disposed of an investment in a hotel and office complex
which made  available  related  deferred  tax  benefits  of  approximately  $2.6
million.

NOTE I -- EQUITY TRANSACTIONS

         In a public  offering in November and December  1993,  the Company sold
1,800,000 shares of previously  unissued common stock. During 1992, the Board of
Directors  authorized  cancellation of 3,001,696  shares of common stock held in
treasury,  reverting such shares to authorized but unissued shares. Common stock
and additional  paid-in capital  accounts were reduced by an amount equal to the
cost of treasury stock canceled.

         Under the Company's Long-Term Incentive Plan, selected officers and key
employees  are granted  options to purchase  common  stock of the Company at not
less than fair market value at date of grant. The options are exercisable at the
end of their ten year term, but may become exercisable in annual installments if
predetermined performance goals and share market value increases are met. During
1994,  previously  granted options to 420,000 shares at prices of $7.50 to $9.25
per share were canceled and options to purchase  650,000  shares were granted to
an expanded group of optionees at the then fair market value of $6.00 per share.

         Under other  previous stock option plans,  directors,  officers and key
employees may purchase  common stock of the Company at amounts not less than the
fair market value at the date of grant.  These options  generally have a term of
five years and are exercisable over four years commencing one year from the date
of grant.

         Option activity for the past three years under all plans is as follows:

                                                      Number of Shares
                                             1994          1993          1992

Outstanding at beginning of year .....      720,250       322,150       564,000
Granted ..............................      672,000       598,000        87,000
Exercised ............................      (98,750)     (193,400)     (214,600)
Expired or canceled ..................     (424,000)       (6,500)     (114,250)
                                           --------      --------      --------
Outstanding at end of year ...........      869,500       720,250       322,150
                                           --------      --------      --------
Exercise price range .................   $1.12-$9.63   $1.12-$9.25   $1.12-$3.00
Exercisable at end of year ...........       75,000        78,750       137,838
                                           --------      --------      --------

         At December 31,  1994,  the Company has  reserved  1,499,488  shares of
Common  Stock for  issuance  in  connection  with the  stock  option  plans.  In
addition,  there is an outstanding  warrant for the purchase of 50,000 shares of
common stock at $4.25 a share, which expires March 25, 1996.


NOTE J -- RETIREMENT PLANS

         The  Company  has two  retirement  plans for the  benefit of all of its
employees.  Under its 401(k)  Retirement  Plan,  participants  may contribute an
amount not exceeding 15 percent of compensation received during participation in
the Plan. The Company makes voluntary annual  contributions to the Plan based on
a percentage of contributions  made by Plan  participants of up to 10 percent of
compensation. Contributions to the Plan totaled $248,000; $196,000; and $156,000
in 1994, 1993 and 1992, respectively.

         In 1992, the Company initiated an Employee Stock Ownership Plan (ESOP),
advancing  $500,000 to the ESOP Trust for the purpose of purchasing common stock
of the Company. The Trust purchased 153,500 shares of the Company's common stock
in July 1992. The loan is to be repaid over 5 years with 7.5%  interest.  As the
principal  amount of the loan is repaid to the Company  through  Company  annual
contributions,  the  equivalent  number  of shares  released  are  allocated  to
employees' accounts to be held until retirement.  Total shares so allocated were
30,037; 27,942 and 14,391 in 1994, 1993 and 1992, respectively. Contributions to
the ESOP  totaled  $125,000  in 1994 and 1993 and  $62,500 in 1992 and are based
upon the historic cost of the shares purchased by the ESOP.

<TABLE>

NOTE K -- SUPPLEMENTAL CASH FLOW INFORMATION

<CAPTION>

                                            1994             1993             1992
                                            ----             ----             ----
<S>                                      <C>             <C>               <C>
Cash paid for:
  Interest                                $ 65,343          $406,964         $784,880
  Income taxes                           1,657,454           472,108        1,953,253
                                         ---------          -------         ---------
Changes in operating assets and 
 liabilities:
  Increase in receivables               (4,341,411)      $(2,587,177)     $(2,932,541)
  (Increase) decrease in inventories    (1,252,036)       (3,826,682)       1,581,609
  Decrease (increase) in prepaid
    expenses and refundable and
    deferred taxes                       1,265,028          (713,944)        (794,714)
  (Increase) decrease in other
    assets                              (2,491,373)        1,083,662          63,574
  Increase in accounts
    payable and other current
    liabilities                          1,099,548         3,074,210          78,726
                                         ---------         ---------          ------
                                       $(5,720,244)      $(2,969,931)    $(2,003,346)
                                        -----------      -----------      ----------

</TABLE>


NOTE L -- QUARTERLY RESULTS OF OPERATIONS (UNAUDITED)

<TABLE>

         A summary of the quarterly  results of  operations  for the years ended
December 31, 1994 and 1993 follows:

(In thousands, except per share amounts)
<CAPTION>

                                                1st Qtr         2nd Qtr        3rd Qtr        4th Qtr
         <S>                                    <C>             <C>            <C>            <C>
         1994

         Net sales                              $25,465         $27,758        $27,627        $31,315
         Gross margin                             9,896          11,468         10,960         13,625
         Net income                               1,167           1,551          1,351          2,016

         Net income per share                      $.11            $.15           $.13           $.19

         Average number of
              shares outstanding                 10,566          10,572         10,541         10,613

                                                1st Qtr         2nd Qtr        3rd Qtr        4th Qtr
         1993

         Net sales                              $19,657         $22,802        $24,258        $25,807
         Gross margin                             7,844           8,895          9,442         10,222
         Net income                                 670             895          1,017          1,342

         Net income per share                      $.08            $.10           $.12           $.15

         Average number of
              shares outstanding                  8,500           8,595          8,602          9,200

</TABLE>




ITEM 9.       CHANGES IN AND DISAGREEMENTS WITH ACCOUNTANTS ON
              ACCOUNTING AND FINANCIAL DISCLOSURE

              Not applicable.

                                    PART III

         Certain information required by Part III is omitted from this report in
that  the  Registrant  will  file  a  definitive  proxy  statement  pursuant  to
Regulation 14A (the "Proxy  Statement") not later than 120 days after the end of
the fiscal year covered by this Report, and the information  included therein is
incorporated herein by reference.

ITEM 10.  DIRECTORS AND EXECUTIVE OFFICERS OF THE REGISTRANT

         Information  with  respect  to  directors  and  executive  officers  is
included  at the end of Part I,  Item 1 on  Page  20 of this  report  under  the
caption "Directors and Executive Officers of the Registrant."

ITEM 11.      EXECUTIVE COMPENSATION

         The  information  required by this Item is incorporated by reference to
Pages 7 to 14 of the  Company's  Proxy  Statement  relating  to its 1995  Annual
Meeting of Shareholders.


ITEM 12.      SECURITY OWNERSHIP OF CERTAIN BENEFICIAL OWNERS AND
              MANAGEMENT

              The information required by this Item is incorporated by reference
to Page 5 of the Company's Proxy Statement.

ITEM 13.      CERTAIN RELATIONSHIPS AND RELATED TRANSACTIONS

              Not applicable.


                                    PART IV

ITEM 14.      EXHIBITS, FINANCIAL STATEMENT SCHEDULES, AND REPORTS
              ON FORM 8-K

              (a)  The following documents are filed as part of this Report:

1.   Financial Statements

         The   following   consolidated   financial   statements  of  Inter-Tel,
Incorporated,  and subsidiaries, are incorporated by reference to Pages 31 to 44
of this Form 10-K:


         Report of Ernst & Young LLP, Independent Auditors

         Consolidated balance sheets--December 31, 1994 and 1993

         Consolidated  statements  of income--years ended December 31, 1994,
         1993 and 1992

         Consolidated  statements of shareholders' equity--years ended December
         31, 1994, 1993 and 1992

         Consolidated  statements  of cash flows--years ended December 31,
         1994, 1993 and 1992

         Notes to consolidated financial statements

2.   Financial Statement Schedules

         The following  consolidated financial statement schedules of Inter-Tel,
         Incorporated,  and  subsidiaries  are filed as part of this  Report and
         should  be  read  in  conjunction  with  the   Consolidated   Financial
         Statements of Inter-Tel,  Incorporated and subsidiaries,  and the notes
         thereto.

         Schedules for the three years ended December 31, 1994:

                                                                        Page No.
                                                                        -------
         Schedule VIII--Valuation and Qualifying Accounts                  52
         Schedule IX--Short-term Borrowings                                53

         Schedules  not listed  above  have been  omitted  because  they are not
applicable  or are not  required  or the  information  required  to be set forth
therein is included in the Consolidated Financial Statements or notes thereto.



3.  Exhibits

         3.1(10)         Articles of Incorporation, as amended.

         3.2(1)          By-Laws, as amended.

         10.15(1)        Registrant's form of standard Distributor Agreement.

         10.16(1)        Registrant's form of standard Service Agreement.

         10.34(2)        1984  Incentive  Stock  Option Plan and forms of Stock
                         Option Agreement.

         10.35(3)        Agreement between Registrant and Samsung Semiconductor
                         and Telecommunications Company, Ltd. dated October 17,
                         1984.

         10.37(3)        Tax Deferred Savings Plan.

         10.51(11)       1990  Directors'  Stock Option Plan and form of Stock
                         Option Agreement.

         10.53(12)       Agreement  between Registrant and Maxon Systems, Inc.
                         dated February 27, 1990.

         10.54(12)       Agreement   between   Registrant   and  Varian  Tempe
                         Electronics Center dated February 26, 1991.

         10.55(12)       Agreement  between Registrant and Jetcrown Industrial
                         Ltd. dated February 18, 1993.

         10.56(13)       Employee Stock Ownership Plan.

         10.57(14)       Loan  and  Security Agreement dated December 16, 1994
                         between Bank One, Arizona, N.A. and   Inter-Tel,
                         Incorporated.
---------------------

(1)   Previously  filed with  Registrant's  Registration  Statement  on Form S-1
      (File No. 2-70437).

(2)   Previously  filed with  Registrant's  Registration  Statement  on Form S-8
      (File No. 2-94805).

(3)   Previously filed with Registrant's Annual Report on Form 10-K for the year
      ended November 30, 1984 (File No. 0-10211).

(10)  Previously filed with Registrant's Annual Report on Form 10-K for the year
      ended December 31, 1988 (File No. 0-10211).

(11)  Previously  filed with  Registrant's  Registration  Statement  on Form S-8
      (File No. 33-40353).

(12)  Previously  filed with  Registrant's  Registration  Statement  on Form S-1
      (File No. 33-70054).

(13)  Previously  filed with  Registrant's  Registration  Statement  on Form S-8
      (File No. 33-73620).

(14)  Filed herewith

         (b)  Reports on Form 8-K.
              None

         (c)  Exhibits.

              11.1  Statement re:  Computation of Per Share Earnings. (Page 56)

              13.0  Annual Report to Security Holders

              22.1  List of Subsidiaries. (Page 55)

              23.0  Consent of Independent Auditors. (Page 51)

              24.1  Power of Attorney.  (Included on Page 50)

              10.57  Loan Agreement dated December 16, 1994 between Bank One,
              Arizona,  N.A. and Inter-Tel, Incorporated (Page 57)

              27    Financial Data Schedule (page 68)

              See Item 14(a) (3) also.

         (d)  Financial Statement Schedules

              The response to this portion of Item 14 is submitted as a separate
              section of this report.  See Item 8.






                                   SIGNATURES



         Pursuant to the  requirements  of Section 13 or 15(d) of the Securities
Exchange Act of 1934, the Registrant,  Inter-Tel,  Incorporated, has duly caused
this  Report to be  signed on its  behalf  by the  undersigned,  thereunto  duly
authorized.


                                INTER-TEL, INCORPORATED


                                BY:       /S/  Steven G. Mihaylo
                                          ------------------------------------
                                          Steven G. Mihaylo
                                          Chairman and Chief Executive Officer



Dated:  March 23, 1995




<PAGE>



                               POWER OF ATTORNEY


         KNOW  ALL MEN BY THESE  PRESENTS,  that  each  person  whose  signature
appears  below  constitutes  and  appoints  Steven G. Mihaylo and Kurt R. Kneip,
jointly  and  severally,   his   attorneys-in-fact,   each  with  the  power  of
substitution,  for him in any and all capacities, to sign any amendments to this
Report on Form  10-K,  and to file the same,  with  exhibits  thereto  and other
documents in connection therewith,  with the Securities and Exchange Commission,
hereby ratifying and confirming all that each of said attorneys-in-fact,  or his
substitute or substitutes, may do or cause to be done by virtue hereof.

         Pursuant to the  requirements  of the Securities  Exchange Act of 1934,
this  Report has been  signed  below by the  following  persons on behalf of the
Registrant in the capacities and on the dates indicated.

         Signature                        Title                      Date
         ---------                        -----                      ----

/S/ Steven G. Mihaylo               Chairman and Chief        March 20, 1995
---------------------               Executive Officer         
Steven G. Mihaylo


/S/ Kurt R. Kneip                   Vice President and        March 20, 1995
-----------------                   Chief Financial Officer   
Kurt R. Kneip                       


/S/ Gary D. Edens                   Director                  March 20, 1995
-----------------                                                           
Gary D. Edens


/S/ Maurice H. Esperseth            Director                  March 20, 1995
------------------------                                                    
Maurice H. Esperseth


/S/ C. Roland Haden                 Director                  March 20, 1995
-------------------                                                         
C. Roland Haden


/S/ Norman Stout                    Director                  March 20, 1995
-------------------
Norman Stout


/S/ Kathleen R. Wade                Director                  March 20, 1995
---------------------                                                       
Kathleen R. Wade


<PAGE>

<TABLE>

                              SCHEDULE VIII - VALUATION AND QUALIFYING ACCOUNTS

<CAPTION>
------------------------------------------------------------------------------------------------------------------------
      COL. A                             COL. B                   COL. C                   COL. D         COL. E

                                                                ADDITIONS
                                         Balance        Charged          Charged
                                           at             to                to             Charged         Balance
                                        Beginning        Costs            Other               to              at
                                           of              &             Accounts         Deductions       End of
     DESCRIPTION                         Period         Expenses         Describe          Describe        Period
------------------------------------------------------------------------------------------------------------------------

<S>                                       <C>           <C>             <C>              <C>              <C>
Year ended December 31, 1994:

Deducted from asset accounts:
   Allowance for doubtful
       accounts ........................   $  607,142   $  731,622(5)   $ (104,989)(3)   $  127,462(1)    $1,106,313
                                           ----------   ----------      -----------       ---------       ----------  
    Allowance for lease
      accounts .........................      910,807      235,785         104,989           53,952(1)     1,197,629
                                           ==========   ==========      ===========       =========       ==========  
 

Year ended December 31, 1993:

Deducted from asset accounts:
   Allowance for doubtful
      accounts .........................   $  530,507   $  442,064      $ (125,329)(3)   $  240,100(1)    $  607,142
                                           ----------   ----------      -----------       ---------       ----------  
   Allowance for lease
      accounts .........................      676,562      296,000         125,329 (3)      187,084(1)       910,807
                                           ==========   ==========      ===========       =========       ==========  


Year ended December 31, 1992:

Deducted from asset accounts:
   Allowance for doubtful
      accounts .........................   $  564,944   $  147,000      $   91,583(4)    $  273,020(1)    $  530,507
                                           ----------   ----------      -----------       ---------       ----------  
   Allowance for lease
      accounts .........................      184,077      280,113         162,126(2)       (50,246)(1)      676,562
                                           ==========   ==========      ===========       =========       ==========  


(1)  Uncollectible accounts written off, net of recoveries.
(2)  Collection on accounts in excess of assigned value at acquisition.
(3)  Reclassed between appropriate valuation and qualifying accounts.
(4)  Reclassed to Contingency Reserve, net of reclass from lease accounts.
(5)  Adjusted for pooling of Southwest Telephone Systems, Inc.

</TABLE>


<PAGE>

<TABLE>



                      SCHEDULE IX - SHORT-TERM BORROWINGS

<CAPTION>
-----------------------------------------------------------------------------------------------------------------------------------
                  COL. A                                COL. B          COL. C          COL. D            COL. E         COL. F
-----------------------------------------------------------------------------------------------------------------------------------
                                                                                                         Average          Weighted
                                                                                       Maximum            Amount          Average
              CATEGORY OF                                               Weighted        Amount          Outstanding    Interest Rate
              AGGREGATE                                 Balance         Average      Outstanding        During the       During the
             SHORT-TERM                                at End of        Interest     During the          Period           Period
             BORROWING                                   Period           Rate         Period              (2)              (3)
-----------------------------------------------------------------------------------------------------------------------------------

<S>                                                      <C>           <C>             <C>                <C>                <C>
Year ended December 31, 1994:
     Notes payable to bank(1)....................        $ .00         N/A                 $ .00              $  .00         N/A
                                                         =====         ====            ==========        ===========         =====

Year ended December 31, 1993:
     Note payable to bank(1).....................        $ .00         6.75%           $5,908,935         $3,188,582         6.75%
                                                         =====         ====            ==========        ===========         =====

Year ended December 31, 1992:
     Notes payable to bank(1)....................   $3,824,032         6.75%           $6,400,000         $4,121,482         6.80%
                                                    ==========         ====            ==========        ===========         =====

(1) Notes payable  to bank represent borrowings under a line of credit borrowing
    arrangement.
(2) The average  amount outstanding  during  the period was computed by dividing
    the total of month-end outstanding principal balances by 12.
(3) The  weighted  average interest  rate  during  the  period  was computed  by 
    dividing the actual interest expense by average short-term debt outstanding.

</TABLE>




                                 EXHIBIT 10.57

                                       TO

                            FORM 10-K ANNUAL REPORT

                                   UNDER THE

                        SECURITIES EXCHANGE ACT OF 1934

                           FOR THE FISCAL YEAR ENDED

                               DECEMBER 31, 1994



                   LOAN AGREEMENT WITH BANK ONE, ARIZONA N.A.

                               DECEMBER 16, 1994


                                                           

DATE:        December 16, 1994

PARTIES:     Borrower:   INTER-TEL, INCORPORATED, an Arizona corporation.

             Bank:       BANK ONE, ARIZONA, NA, a national banking association.


AGREEMENT:  For good and valuable consideration,  the receipt and sufficiency of
which are hereby acknowledged, Borrower and Bank agree as follows:

1.   SCHEDULE OF TERMS.

     2.       Commitment Amount:  $5,000,000.00.

     3.1      Scheduled Commitment expiration date: May 1, 1996.

     3.3      Each of the following Persons acting alone is authorized to
              request Advances:

     Steven G.  Mihaylo,  Chairman  and CEO; or Kurt R. Kneip,  Vice  President,
     Chief Financial Officer and Secretary/ Treasurer, or Ralph Marsh, Assistant
     Secretary  and  Assistant  Treasurer;  or  Margaret  Hollingsed,  Assistant
     Treasurer

     Each of the following Persons acting alone is authorized to request Letters
     of Credit and to execute Letter of Credit Agreements:

     Steven G.  Mihaylo,  Chairman  and CEO; or Kurt R. Kneip,  Vice  President,
     Chief Financial Officer and Secretary/ Treasurer, or Ralph Marsh, Assistant
     Secretary  and  Assistant  Treasurer;  or  Margaret  Hollingsed,  Assistant
     Treasurer

     3.5.1    Commitment fee:                         $ 15,000.00.

     3.5.2    Letter of Credit Issuance Fee:  Rate:   1.00% per annum.

     5.1 and 6.1 Purpose of Advances  and Letters of Credit:  Advances are to be
     used to pay reimbursement  Amounts under Letter of Credit Agreements and to
     support  working  capital.  Letters  of  Credit  are to be used to  finance
     inventory purchases.

     5.1.2    Fiscal year of Borrower:  From January 1 to December 31.

     6.4.1    Financial statements due within 45 days after the end of each
              fiscal quarter.

              Financial statements requirements: Accrual Basis and GAAP..

              Certification requirements: Borrower prepared financial statements

              Person(s) to sign financial statements on behalf of Borrower:

              Name: Kurt R. Kneip   Title: Vice President, Chief Financial 
                                           Officer and Secretary/Treasurer
     6.4.2    Financial statements due within 90 days after the end of each
              fiscal year of Borrower.

              Financial statements requirements: Accrual Basis and GAAP..

              Certification    requirements:    Independent   certified   public
              accountant  satisfactory to Bank to audit financial statements and
              deliver an unqualified opinion on the financial statements.


     6.11.1   Minimum Tangible Net Worth:         $30,000,000.00

     6.11.2   Current Ratio:                      1.5 to 1.0

     6.11.3   Minimum Fixed Coverage Ratio        2.0 to 1.0

     7.7      Capital expenditures limit:         $ 7,000,000.00

     7.8      Leases rental limit:                $ 3,000,000.00

     7.9      Indebtedness limit:                 $ 1,000,000.00

     7.10           Maximum Net Loss:             $1,250,000.00

2. DEFINITIONS.  In this Agreement, the following terms shall have the following
meanings  and all  capitalized  financial  terms  used and not  defined  in this
Agreement shall have the meanings determined in accordance with GAAP:

"Advance" means an advance by Bank to Borrower hereunder.

"Agreement" means this Loan Agreement as it may be amended, modified,  extended,
renewed, restated, or supplemented from time to time.

"Approvals  and Permits" means each and all  approvals,  authorizations,  bonds,
consents,   certificates,    franchises,   licenses,   permits,   registrations,
qualifications,  and other  actions  and rights  granted by or filings  with any
Persons  necessary,  appropriate,  or desirable for ownership,  lease, or use by
Borrower  of its assets and  property  or for the  conduct of the  business  and
operations of Borrower.

"Borrower  Loan  Documents"  means the Loan  Documents  executed or delivered by
Borrower from time to time.

"Business  Day"  means a day of the  year on which  banks  are not  required  or
authorized to close in Phoenix, Arizona.

"Collateral" means the property,  interests in property,  and rights to property
securing any or all Obligations from time to time.

"Commitment"  means  the  agreement  of Bank in  Sections  3.1 and 3.2 to  issue
Letters of Credit and to make Advances  pursuant to the terms and  conditions in
Letter of Credit Agreements and herein.

"Commitment Amount" means the amount specified in Section 1.

"Current Assets" means current assets under GAAP,  provided that,  regardless of
GAAP,  Current Assets shall not include:  accounts  receivable  other than trade
accounts  receivable;  receivables due from stockholders,  directors,  officers,
partners, members,  employees,  subsidiaries,  and other affiliates;  promissory
notes,  including  the  portion  due  within  the  current  period,  unless  the
obligation  evidenced  thereby  has been  independently  verified  to Bank by an
independent certified public accountant; accrued interest receivable; income tax
refunds  receivable;  prepaid  expenses;  cash surrender value of life insurance
policies; guarantee or performance deposits; and dealer reserves.

"Current Liabilities" means current liabilities under GAAP and, in addition, the
following:  all indebtedness to  stockholders,  directors,  officers,  partners,
members, employees,  subsidiaries, and other affiliates that is not subordinated
to the  satisfaction  of Bank to the  obligations  of  Borrower  under  the Loan
Documents as to Liens and  Encumbrances,  time and right of payment,  and rights
against Collateral.

"Customer" means a customer of Borrower.

"ERISA"  means  the  Employee  Retirement  Income  Security  Act of 1974 and the
regulations and published interpretations  thereunder, as in effect from time to
time.

"Event of  Default"  has the  meaning  specified  in the Note and the other Loan
Documents.

"Existing  Letter(s) of Credit"  means any and all letter(s) of credit issued by
Bank at the request of Borrower prior to the date of this Agreement, as to which
letter(s) of credit the date that is the Standard  Number of Days after the last
date for payment of drafts drawn or drawn and accepted  thereunder  is after the
date of this Agreement.

"Fixed Coverage Ratio" defined as (i) Net Income before Interest,  Lease and Tax
Expense;  divided by: (ii) Interest, Lease and Current Maturities Long Term Debt
on a rolling four qurter basis.

"GAAP" means generally accepted accounting principles consistently applied.

"Governmental  Authority"  means any  government,  any  court,  and any  agency,
authority, body, bureau, department, or instrumentality of any government.

"Intangible  Assets"  means all  intangible  assets under GAAP,  provided  that,
regardless of GAAP,  Intangible  Assets shall include:  copyrights;  franchises;
goodwill;   licenses;   loan  origination   fees;   non-competition   covenants;
organization  or formation  expenses;  patents;  shares of the capital  stock of
Borrower; service marks; service names; trademarks;  tradenames; write-up in the
book  value of any  asset in  excess  of the  acquisition  cost of the  asset to
Borrower; any amount, however designated on the balance sheet,  representing the
excess of the purchase  price paid for assets or stock  acquired  over the value
assigned thereto on the books of Borrower;  unamortized debt discount;  deferred
discount; computer software; and research and development costs and expenses.

"Letter  of  Credit  Agreement"  means  Bank's  standard  form  Application  and
Agreement for Commercial Letter of Credit,  Bank's standard form Application for
Standby  Letter of Credit  and  Standby  Letter  of Credit  Agreement,  or other
standard  application  and  agreement  for letters of credit in use by Bank from
time to time.

"Letters  of Credit"  means the letters of credit in Bank's  standard  form from
time to time issued pursuant to Section 3.1 and any Existing Letters of Credit.

"Lien or Encumbrance" and "Liens and Encumbrances" mean, respectively,  each and
all of the  following:  (i) any lease or other right to use; (ii) any assignment
as security,  conditional sale, grant in trust, lien, mortgage, pledge, security
interest, title retention arrangement,  other encumbrance,  or other interest or
right securing the payment of money or the performance of any other liability or
obligation,  whether voluntarily or involuntarily created and whether arising by
agreement,  document, or instrument,  under any law, ordinance,  regulation,  or
rule (federal,  state, local, or foreign),  or otherwise;  and (iii) any option,
right of first refusal, other right to acquire, or other interest, or right.

"Loan Documents" means this Agreement, the Note, the Letter of Credit Agreements
executed  and  delivered by Borrower in  connection  with Letters of Credit from
time to time, and any other agreements,  documents,  or instruments from time to
time evidencing,  guarantying,  securing,  or otherwise relating to the Note, as
they may be amended, modified,  extended,  renewed, or supplemented from time to
time.

"Loan Party"  means  Borrower and each other Person that from time to time is or
becomes obligated to Bank under any Loan Document or grants any Collateral.

"Material  Adverse Change" means any change in the assets,  business,  financial
condition, operations,  prospects, or results of operations of any Loan Party or
any other event or  condition  that (i)  materially  and  adversely  affects the
likelihood  of  performance  by any Loan Party of any of the  Obligations,  (ii)
materially and adversely affects the ability of any Loan Party to perform any of
the Obligations,  (iii) materially and adversely affects the legality, validity,
or binding nature of any of the Obligations or any Lien or Encumbrance  securing
any of the Obligations, or (iv) materially and adversely affects the priority of
any Lien or Encumbrance securing any of the Obligations.

"Note"  means the  Promissory  Note,  dated of even date  herewith,  of Borrower
payable to Bank, as it may be amended, modified, extended, renewed, restated, or
supplemented from time to time.

"Obligations" means the obligations of the Loan Parties under the Loan Documents
(including, without limitation, the obligation to pay Reimbursement Amounts).

"Permitted  Exceptions" means Liens and Encumbrances in favor of Bank, leases of
inventory for fair consideration in the ordinary course of Borrower's  business,
Liens and Encumbrances  shown on financial  statements of Borrower  delivered to
Bank  prior to the date of this  Agreement,  Liens  and  Encumbrances  otherwise
disclosed to Bank in writing  prior to the date of this  Agreement,  other Liens
and  Encumbrances  consented  to by Bank  in  writing  from  time to time in its
absolute and sole discretion and purchase money security interests.

"Person"  means  a  natural  person,   a  partnership,   a  joint  venture,   an
unincorporated association, a limited liability company, a corporation, a trust,
any other legal entity, or any Governmental Authority.

"Reimbursement  Amount"  means the amount  Borrower is  obligated to pay to Bank
under a Letter of Credit  Agreement  in  respect  of a draft  drawn or drawn and
accepted under the respective Letter of Credit, which amount shall be the amount
of the draft or acceptance and all costs, expenses, fees, and other amounts then
payable by Borrower to Bank under the Letter of Credit Agreement.

"Standard  Number of Days" means the standard number of days established by Bank
from time to time to allow for delivery to Bank of drafts drawn under letters of
credit  issued by Bank and presented to financial  institutions  other than Bank
for  delivery to Bank.  Bank may change such number of days at any time and from
time to time in its absolute and sole discretion  without notice to Borrower and
may have a different number of days for commercial letters of credit and standby
letters of credit.

"Tangible  Net Worth"  means (i) the sum of all  capital  accounts  of  Borrower
(including,  without  limitation,  any paid-in  capital,  capital  surplus,  and
retained  earnings),  less (ii) the sum of the value on Borrower's  books of all
Intangible Assets.

"Unmatured  Event of Default"  means any  condition  or event that with  notice,
passage of time, or both would be an Event of Default.

3. LETTERS OF CREDIT AND LOAN FACILITY

     3.1     Letters of Credit.

             3.1.1  Issuance  of  Letters  of  Credit.  Subject to the terms and
conditions of this Agreement and the Letter of Credit  Agreements and subject to
the policies,  procedures,  and requirements of Bank in effect from time to time
for issuance of Letters of Credit  (including,  without  limitation,  payment of
letter of credit fees), Bank agrees to issue, from time to time on or before the
scheduled  Commitment  expiration date set forth in Section 1, Letters of Credit
upon  request  by and for the  account  of  Borrower,  provided  that as to each
requested  Letter of Credit  Borrower  has  delivered  to Bank a  completed  and
executed Letter of Credit Agreement,  and provided further that the date that is
the  Standard  Number of Days after the last date for payment of drafts drawn or
drawn and accepted  under a requested  Letter of Credit is before the  scheduled
Commitment  expiration  date set  forth in  Section  1. Each  reference  in this
Agreement to "issue" or  "issuance"  or other forms of such words in relation to
Letters of Credit  shall also  include any  extension  or renewal of a Letter of
Credit. Upon occurrence of an Event of Default or an Unmatured Event of Default,
Bank, in its absolute and sole  discretion and without  notice,  may suspend the
commitment to issue Letters of Credit. In addition,  upon occurrence of an Event
of Default,  Bank, in its absolute and sole discretion and without  notice,  may
terminate the commitment to issue Letters of Credit.

             3.1.2 Issuance  Procedure.  To obtain a Letter of Credit,  Borrower
shall  complete  and execute a Letter of Credit  Agreement  and submit it to the
letter of credit  department  of Bank.  Upon receipt of a completed and executed
Letter of Credit Agreement, Bank will process the application in accordance with
the  policies,  procedures,  and  requirements  of Bank then in  effect.  If the
application  meets the  requirements  of Bank and is within the policies of Bank
then in effect, Bank will issue the requested Letter of Credit.

             3.1.3  Reimbursement  of Bank for Payment of Drafts  Drawn or Drawn
and Accepted  Under Letters of Credit.  The  obligation of Borrower to reimburse
Bank for payment by Bank of drafts drawn or drawn and accepted under a Letter of
Credit shall be as provided in the respective Letter of Credit  Agreement.  Bank
will notify  Borrower of payment by Bank of a draft drawn or drawn and  accepted
under a Letter of Credit  and of the  respective  Reimbursement  Amount and will
give Borrower the election (i) to pay the  Reimbursement  Amount pursuant to the
respective Letter of Credit Agreement or (ii) to pay the Reimbursement Amount by
Bank making an Advance subject to the terms and conditions of this Agreement and
applying  the  proceeds  of the  Advance  to pay the  Reimbursement  Amount.  If
Borrower  does not  communicate  to Bank its election  within two Business  Days
after notification by Bank of payment of the draft or acceptance, Borrower shall
be deemed to have  elected  to pay the  Reimbursement  Amount by Bank  making an
Advance  hereunder,  provided that if the terms and conditions in this Agreement
for an Advance  hereunder are not  satisfied,  Borrower  shall be deemed to have
elected  to pay the  Reimbursement  Amount  pursuant  to the  Letter  of  Credit
Agreement.  Each Advance to pay a  Reimbursement  Amount shall be dated the date
that Bank pays the respective draft or acceptance and shall accrue interest from
and after such date. If Borrower is to pay the Reimbursement  Amount pursuant to
the Letter of Credit Agreement,  Borrower shall also pay to Bank interest on the
Reimbursement  Amount from and including the date Bank pays the respective draft
or acceptance at the Interest Rate (defined in the Note) until the Reimbursement
Amount and such interest are paid in full,  provided  that if Borrower  fails to
pay the  Reimbursement  Amount and accrued interest thereon within five (5) days
after  notification  by Bank to Borrower of payment of the  respective  draft or
acceptance,  interest  thereafter shall accrue at the Default Rate (as such term
is defined in the  Note).  Such  interest  shall be  computed  on the basis of a
360-day year and accrue on a daily basis for the actual  number of days elapsed.
Notwithstanding  the above,  if Borrower  elects or is deemed to have elected to
pay the  Reimbursement  Amount  pursuant to the Letter of Credit  Agreement  and
fails to pay the Reimbursement  Amount and interest thereon within five (5) days
after  notification  by  Bank  to  Borrower,  Bank,  in its  absolute  and  sole
discretion  and without  notice to Borrower and  regardless of whether the terms
and conditions in this Agreement for Advances are satisfied, may make an Advance
under this  Agreement  in the  amount of the  Reimbursement  Amount and  accrued
interest thereon and apply the proceeds of such Advance to pay the Reimbursement
Amount and accrued interest.

     3.2 Loan Facility.  Subject to the terms and conditions of this  Agreement,
Bank  agrees to make  Advances  to  Borrower  from time to time on or before the
scheduled  Commitment  expiration date specified in Section 1. Advances shall be
on a revolving  basis.  Advances repaid may be re-borrowed  subject to the terms
and conditions  herein.  Although the  outstanding  principal of the Note may be
zero from time to time, the Loan Documents shall remain in full force and effect
until the Commitment  terminates and all  Obligations  are paid and performed in
full.  Upon  occurrence of an Event of Default or an Unmatured Event of Default,
Bank, in its absolute and sole  discretion and without  notice,  may suspend the
commitment  to make  Advances.  In  addition,  upon  occurrence  of an  Event of
Default,  Bank,  in its absolute and sole  discretion  and without  notice,  may
terminate the commitment to make  Advances.  The obligation of Borrower to repay
Advances is evidenced by the Note.

     3.3  Letters  of Credit and  Advances.  Letters of Credit may be issued and
Advances  may be made by Bank at the oral or written  request of the  respective
Person or Persons  designated  in Section 1. Such  Person or Persons  are hereby
authorized by Borrower to request Letters of Credit and Advances, to execute and
deliver  Letter  of Credit  Agreements  on  behalf  of  Borrower,  and to direct
disposition  of the proceeds of Advances  until written notice of the revocation
of such  authority  is  received  from  Borrower  by  Bank  and  Bank  has had a
reasonable time to act upon such notice.  Bank shall have no duty to monitor for
Borrower  or to report to  Borrower  the use of Letters or Credit or proceeds of
Advances.  Advances shall be disbursed by Bank in the manner agreed upon by Bank
and Borrower from time to time.

     3.4 Limit on Letters of Credit and Advances. Anything in the Loan Documents
to the contrary notwithstanding,  the sum from time to time of (i) the aggregate
amount of outstanding and undrawn Letters of Credit,  (ii) the aggregate  amount
of  outstanding  and unpaid drafts drawn or drawn and accepted  under Letters of
Credit, (iii) the aggregate amount of unpaid Reimbursement Amounts, and (iv) the
amount of  outstanding  and unpaid  Advances  shall not  exceed  the  Commitment
Amount.

     3.5 Fees. Borrower agrees to pay to Bank the following fees, which shall be
earned  by  Bank  on the  date  due  under  the  Loan  Documents  and  shall  be
non-refundable to Borrower:

             3.5.1  Commitment  Fee. A fee for the  Commitment in the amount set
forth in Section 1, payable on or before the date hereof.

             3.5.2  Attorneys'  Costs,  Expenses,  and  Fees.  Attorneys  costs,
expenses,  and fees for Bank's counsel in the amount specified by Bank,  payable
on or before the date hereof.

             3.5.3 Letter of Credit  Issuance Fee. A fee for the issuance of the
Letter of Credit  computed on the amount of the Letter of Credit and at the rate
per annum set forth in  Section  1.,  payable  upon  issuance  of the  Letter of
Credit.

     3.6 Mandatory Prepayments. If for any reason at any time the sum of (i) the
aggregate  amount  of  outstanding  and  undrawn  Letters  of  Credit,  (ii) the
aggregate  amount of  outstanding  and unpaid drafts drawn or drawn and accepted
under  Letters of Credit,  (iii) the  aggregate  amount of unpaid  Reimbursement
Amounts,  and (iv) the amount of  outstanding  and unpaid  Advances  exceeds the
Commitment Amount, Borrower,  without notice or demand, shall immediately make a
payment to Bank in an amount equal to the sum of (A) such excess and (B) accrued
and unpaid interest thereon.

     3.7 Collateral  Upon Event of Default.  Upon an Event of Default and demand
by Bank in its absolute and sole discretion,  Borrower shall immediately deliver
to Bank as security for all Obligations immediately available funds in an amount
equal to the sum of (i) aggregate  amount of outstanding  and undrawn letters of
Credit,  and (ii) the aggregate amount of outstanding and unpaid drafts drawn or
drawn and accepted  under  Letters of Credit.  Borrower  hereby grants to Bank a
security  interest  in all such funds  delivered  to Bank to secure  payment and
performance of the Obligations.

4.  CONDITIONS  PRECEDENT  TO EACH  ADVANCE AND LETTER OF CREDIT.  Bank shall be
obligated  to issue a Letter of  Credit or make an  Advance  when  requested  by
Borrower only if the  representations  and warranties by the Loan Parties in the
Loan  Documents  are accurate on and as of this  Agreement  and on and as of the
date of  issuance  of the Letter of Credit or of making the  Advance  before and
after giving  effect to the Letter of Credit or the Advance and the  application
of the  proceeds  of the  Advance.  Delay  or  failure  by  Bank  to  insist  on
satisfaction  of any  condition  of  issuance of a Letter of Credit or making an
Advance shall not be a waiver of such condition precedent or any other condition
precedent.  If Borrower is unable to satisfy any condition precedent of issuance
of a Letter of Credit or making an Advance, the issuance of the Letter of Credit
or the making of the Advance shall not preclude Bank from  thereafter  declaring
the condition or event causing such inability to be an Event of Default.

5. BORROWER REPRESENTATIONS AND WARRANTIES.

     5.1  Closing  Representations  and  Warranties.   Borrower  represents  and
warrants to Bank as of the date of this Agreement:

             5.1.1 Purpose of Advances and Letters of Credit.  Borrower  intends
to use Advances and Letters of Credit only for the purposes described in Section
1.

             5.1.2   Accurate   Information.   All   information   in  any  loan
application,  financial statement,  certificate, or other document and all other
information  delivered  by or on behalf of  Borrower  to Bank in  obtaining  the
Commitment is correct and complete. There are no omissions therefrom that result
in any such information  being  incomplete,  incorrect,  or misleading as of the
date thereof. There has been no Material Adverse Change as to Borrower since the
date of such information.  All financial statements heretofore delivered to Bank
by Borrower accurately present the financial condition and results of operations
of Borrower as at the dates  thereof and for the periods  covered  thereby.  The
fiscal year of Borrower is as set forth in Section 1.

             5.1.3 Legal Proceedings;  Hearings,  Inquiries, and Investigations.
Except as disclosed to Bank in writing prior to the date of this Agreement,  (i)
no legal proceeding is pending or, to the best knowledge of Borrower, threatened
before any arbitrator,  other private adjudicator,  or Governmental Authority to
which  Borrower  is a party or by which  Borrower  or any assets or  property of
Borrower may be bound or affected that if resolved  adversely to Borrower  could
result  in  a  Material  Adverse  Change,  and  (ii)  no  hearing,  inquiry,  or
investigation  relating  to  Borrower  or any assets or  property of Borrower is
pending or, to the best  knowledge of Borrower,  threatened by any  Governmental
Authority.

             5.1.4  Taxes.  Borrower  has  filed or  caused  to be filed all tax
returns  (federal,  state,  local, and foreign) required to be filed by Borrower
and has paid all taxes and other  amounts  shown  thereon to be due  (including,
without limitation, any interest and penalties).

             5.1.5 No Event of Default or Unmatured  Event of Default.  No Event
of Default and no Unmatured Event of Default has occurred and is continuing.

             5.1.6 No  Approvals.  No approval,  authorization,  bond,  consent,
certificate,  franchise, license, permit, registration,  qualification, or other
action or grant by or filing with any Person is required in connection  with the
execution, delivery, or performance by Borrower of the Borrower Loan Documents.

             5.1.7 No Conflicts.  The execution,  delivery,  and  performance by
Borrower of the Borrower Loan  Documents  will not conflict with, or result in a
violation of or a default under: any applicable law, ordinance,  regulation,  or
rule  (federal,  state,  or  local);  any  judgment,  order,  or  decree  of any
arbitrator,  other  private  adjudicator,  or  Governmental  Authority  to which
Borrower  is a party or by which  Borrower  or any of the assets or  property of
Borrower is bound; any of the Approvals or Permits; or any agreement,  document,
or  instrument to which  Borrower is a party or by which  Borrower or any of the
assets or property of Borrower is bound.

             5.1.8  Execution  and Delivery and Binding  Nature of Borrower Loan
Documents.  The Borrower Loan Documents have been duly executed and delivered by
or on behalf of Borrower.  The Borrower  Loan  Documents are legal,  valid,  and
binding  obligations  of Borrower,  enforceable  in accordance  with their terms
against Borrower,  except as such  enforceability  may be limited by bankruptcy,
insolvency,  moratorium,  reorganization,  or  similar  laws  and  by  equitable
principles of general application.

             5.1.9  Approvals  and Permits;  Assets and  Property.  Borrower has
obtained  and there are in full  force and  effect all  Approvals  and  Permits.
Borrower  owns or leases all assets and  property  necessary  for conduct of the
business and operations of Borrower. Such assets and property are not subject to
any Liens and Encumbrances, other than Permitted Exceptions.

             5.1.10 ERISA.  Borrower is in compliance  with ERISA. No Reportable
Event or Prohibited Transaction (as defined in ERISA) or termination of any plan
has  occurred  and no notice of  termination  has been filed with respect to any
plan  established  or maintained by Borrower and subject to ERISA.  Borrower has
not incurred any material funding  deficiency within the meaning of ERISA or any
material  liability to the Pension  Benefit  Guaranty  Corporation in connection
with any such plan  established  or  maintained  by Borrower.  Borrower is not a
party to any Multiemployer Plan (as defined in ERISA).

             5.1.11  Environmental  Matters.  To the best  knowledge of Borrower
after due investigation, Borrower is in compliance in all material respects with
all environmental, all health, and all safety laws, ordinances, regulations, and
rules (federal, state, and local) applicable to Borrower, the assets or property
of Borrower, the business or operations of Borrower, or the products or services
of  Borrower.  Borrower  does not  have  any  material  existing  or  contingent
liability in connection with any disposal, generation, manufacture,  processing,
production, release, storage, transportation, treatment, or use of any hazardous
or toxic substance or waste.

             5.1.12 Investment  Company Act; Public Utility Holding Company Act.
Borrower  is  not  an  "investment  company"  or  a  company  controlled  by  an
"investment  company" within the meaning of the Investment  Company Act of 1940,
as amended. Borrower is not a "holding company" within the meaning of the Public
Utility Holding Company Act of 1935, as amended.

             5.1.13 Margin  Securities.  Borrower is not engaged in the business
of  extending  credit for the purpose of  purchasing  or carrying  margin  stock
(within  the meaning of  Regulation  U issued by the Board of  Governors  of the
Federal Reserve System).  No proceeds of any Advance will be used to purchase or
carry any margin stock or extend  credit to others for the purpose of purchasing
or carrying  margin  stock or for any purpose that  violates or is  inconsistent
with Regulation X of the Board of Governors.

             5.1.14  Corporation,  Limited  Liability  Company,  or  Partnership
Existence, Authority, and Authorization. If Borrower is a corporation, a limited
liability company,  or a partnership,  Borrower is validly existing,  and in the
case of a corporation or limited  liability  company is in good standing,  under
the  laws of the  jurisdiction  of its  formation  or  organization  and has the
requisite power and authority to execute, deliver, and perform the Borrower Loan
Documents. The execution,  delivery, and performance by Borrower of the Borrower
Loan Documents have been duly authorized by all requisite action by or on behalf
of Borrower and will not conflict with, or result in a violation of or a default
under, the certificate of incorporation or bylaws, the limited liability company
operating agreement,  or the partnership  agreement of Borrower, as the case may
be.  If  Borrower  is not  formed  or  organized  under  the law of the State of
Arizona, Borrower is qualified to do business as a foreign corporation,  limited
liability  company,  or  partnership,  as the case may be,  and in the case of a
corporation or limited liability  company is in good standing,  under the law of
the State of Arizona.

     5.2 Representations and Warranties Upon Requests for Advances or Letters of
Credit.  Each  request  for  an  Advance  or  a  Letter  of  Credit  shall  be a
representation  and  warranty by Borrower to Bank that the  representations  and
warranties  in this  Section 5 are  correct  and  complete as of the date of the
Advance or Letter of Credit and that the  conditions  precedent in Section 4 are
satisfied as of the date of the Advance or Letter of Credit.

     5.3 Representations  and Warranties Upon Delivery of Financial  Statements,
Documents, and Other Information. Each delivery by Borrower to Bank of financial
statements,  other  documents,  or information  after the date of this Agreement
(including, without limitation, documents and information delivered in obtaining
an  Advance)  shall  be  a  representation  and  warranty  that  such  financial
statements,  other documents, or information is correct and complete, that there
are no  omissions  therefrom  that result in such  financial  statements,  other
documents,  or information being incomplete,  incorrect, or misleading as of the
date  thereof,  and  that  such  financial  statements  accurately  present  the
financial  condition  and  results of  operations  of  Borrower  as at the dates
thereof and for the periods covered thereby.

6. BORROWER  AFFIRMATIVE  COVENANTS.  Until the  Commitment  terminates in full,
until all Letters of Credit expire or are drawn in full,  until all drafts drawn
under or drawn and accepted  under Letters of Credit are paid in full, and until
the Obligations are paid and performed in full, Borrower agrees that:

     6.1 Use of  Advances.  Borrower  shall use  Advances  only for the purposes
described in Section 1.

     6.2 Further  Assurances,  Costs and Expenses of Borrower's  Performance  of
Covenants and  Satisfaction  of Conditions.  Borrower  shall  promptly  execute,
acknowledge,  and  deliver  and,  as  appropriate,  cause to be duly  filed  and
recorded such additional agreements,  documents, and instruments and do or cause
to be done such other acts as Bank may  reasonably  request from time to time to
better assure,  perfect,  preserve,  and protect the rights and remedies of Bank
under the Loan  Documents.  Borrower  shall perform all of its  obligations  and
satisfy all conditions under the Loan Documents at its sole cost and expense.

     6.3 Books and Records;  Access By Bank.  Borrower  shall maintain a single,
standard, modern system of accounting (including,  without limitation, a single,
complete,  and  accurate  set of books  and  records  of its  assets,  business,
financial condition,  liabilities,  operations, property, prospects, and results
of  operations) in accordance  with good  accounting  practices.  Borrower shall
furnish to Bank all information  concerning  Borrower and the assets,  business,
financial condition,  liabilities,  operations, property, prospects, and results
of operation of Borrower as Bank reasonably  requests from time to time.  During
business hours Borrower shall give representatives of Bank access to all assets,
property,  books, records,  documents and personnel of Borrower and shall permit
Bank  representatives  to inspect  such  assets and  property,  to audit,  copy,
examine, and make excerpts from the books,  records, and documents,  and to make
inquiry of Borrower  and  Borrower's  personnel  and receive  answers.  Borrower
shall,  and shall cause the personnel of Borrower,  to cooperate and assist Bank
and Bank's representatives.  In this regard, without limitation, Bank shall have
the right to conduct semi-annual inspections of the receivables and inventory of
Borrower.  In  addition,  Bank shall  have the right to verify  any  information
provided by Borrower to Bank by inquiry to any appropriate third Persons.

     6.4 Information and Statements. Borrower shall furnish to Bank:

             6.4.1 Fiscal Period Financial Statements.  As soon as available and
in any event  within  the number of days set forth in Section 1 after the end of
each fiscal period of Borrower set forth in Section 1, except the last period in
each fiscal year of Borrower,  copies of the balance sheet of Borrower as of the
end of such fiscal period and  statements of income and retained  earnings and a
statement of cash flow of Borrower for such fiscal period and for the portion of
the fiscal year of Borrower ending with such fiscal period, in each case setting
forth in  comparative  form the  figures  for the  corresponding  period for the
preceding fiscal year, all in reasonable detail, prepared in accordance with the
requirements in Section 1, containing the certifications  specified in Section 1
and signed on behalf of Borrower by the person(s) named in Section 1.

             6.4.2 Annual Financial Statements.  As soon as available and in any
event  within  the  number of days set forth in  Section 1 after the end of each
fiscal year of Borrower,  copies of the balance  sheet of Borrower as of the end
of such  fiscal  year and  statements  of income  and  retained  earnings  and a
statement of cash flow of Borrower  for such fiscal  year,  in each case setting
forth in comparative form the figures for the preceding fiscal year of Borrower,
all in reasonable  detail and prepared in accordance  with the  requirements  in
Section 1, containing the certifications specified in Section 1.

     6.5 Law; Judgments;  Material Agreements;  Approvals and Permits.  Borrower
shall comply with all laws, ordinances,  regulations, and rules (federal, state,
local,  and foreign) and all judgments,  orders,  and decrees of any arbitrator,
other private  adjudicator,  or Government Authority relating to Borrower or the
assets, business,  operations, or property of Borrower. Borrower shall comply in
all material respects with all material agreements,  documents,  and instruments
to which  Borrower  is a party  or by which  Borrower  or any of the  assets  or
property of Borrower is bound or affected. Borrower shall obtain and maintain in
full  force and effect all  Approvals  and  Permits  and shall  comply  with all
conditions and requirements of all Approvals and Permits.

     6.6 Taxes and Other  Indebtedness.  Borrower  shall pay and  discharge  (i)
before delinquency all taxes,  assessments,  and governmental  charges or levies
imposed  upon it,  upon its  income  or  profits,  or upon any of its  assets or
property, (ii) when due all lawful claims (including, without limitation, claims
for labor,  materials,  and supplies),  that, if unpaid,  might become a Lien or
Encumbrance  upon any of its assets or  property,  and (iii)  when due,  all its
other indebtedness.  6.7 Assets and Property. Borrower shall maintain, keep, and
preserve all of its assets and property  (tangible and intangible)  necessary or
useful in the proper  conduct of its  business  and  operations  in good working
order and condition, ordinary wear and tear excepted.

     6.8 Insurance. In addition to any insurance required under any of the other
Loan  Documents,  Borrower  shall  maintain  workmen's  compensation  insurance,
product and public liability insurance, insurance on its assets and property now
or  hereafter  owned,  and such other forms of  insurance as is customary in the
industry of Borrower, against such casualties, risks, and contingencies, in such
amounts,  and with such insurance  companies as are satisfactory to Bank, in its
reasonable discretion.  Borrower shall deliver to Bank from time to time as Bank
may request,  schedules setting forth all insurance then in effect and copies of
the policies.

     6.9  Environmental  Laws.  Without  limiting the generality of Section 6.5,
Borrower shall comply with all  environmental,  all health, and all safety laws,
ordinances,   regulations,  and  rules  (federal,  state,  local,  and  foreign)
applicable to Borrower,  the business or  operations of Borrower,  the assets or
property of Borrower, or the products or services of Borrower.  Borrower may use
and store for its own use  hazardous  or toxic  substances.  Borrower  shall not
dispose of, generate,  manufacture,  process,  produce,  release,  transport, or
treat or otherwise  store or use any  hazardous or toxic  substances  or wastes.
Borrower  shall notify Bank  immediately of any  environmental  inquiry or claim
from any  Governmental  Authority  or other  Person  relating to Borrower or any
assets, property,  business,  operations,  product, or service of Borrower. 6.10
ERISA.  Borrower shall fund each Defined  Benefit Plan and Defined  Contribution
Plan (as such terms are defined in ERISA)  established  or  maintained by or for
Borrower so that there is never an Accumulated Funding Deficiency (as defined in
Section 412 of the Internal Revenue Code of 1986, as amended).

     6.11  Financial  Covenants.   Except  as  otherwise  noted,  all  financial
computations  shall  be made in  accordance  with  GAAP.  Until  the  Commitment
terminates in full and until the Obligations are paid and performed in full, or,
if so specified in Section 1, for the respective  period(s) specified in Section
1, Borrower agrees that Borrower shall maintain:

             6.11.1  Tangible  Net Worth.  A minimum  Tangible  Net Worth in the
amount set forth in Section 1.

             6.11.2  Current  Ratio.  A  minimum  current  ratio as set forth in
Section 1,  calculated  by  dividing  Borrower's  Current  Assets by  Borrower's
Current Liabilities.

             6.11.3 Fixed Coverage  Ratio. A minimum Fixed Coverage Ratio in the
amount set forth in Section 1.

             6.11.4  Maximum  Net Loss Net Loss not in excess of the  amount set
forth in Section 1.

     6.12 Corporation,  Limited Liability Company, or Partnership Existence.  If
Borrower  is a  corporation,  a limited  liability  company,  or a  partnership,
Borrower shall continue to be validly existing, and in the case of a corporation
or a  limited  liability  company  in  good  standing,  under  the  law  of  the
jurisdiction  of its  organization  or  formation.  If Borrower is not formed or
organized under the laws of the State of Arizona,  Borrower shall continue to be
qualified to do business as a foreign corporation, limited liability company, or
partnership,  as the case may be,  and in the case of a  corporation  or limited
liability company to be in good standing, under the law of the State of Arizona.

7. BORROWER NEGATIVE COVENANTS.  Until the Commitment  terminates in full, until
all  Letters of Credit  expire or are drawn in full,  until all drafts  drawn or
drawn and  accepted  under  Letters  of Credit  are paid in full,  and until the
Obligations are paid and performed in full, Borrower agrees:

     7.1 Corporation,  Limited Liability Company, and Partnership  Restrictions.
If Borrower is a corporation,  a limited  liability  company,  or a partnership,
Borrower  shall  not  issue  any  material  amount  of  capital  stock  or other
securities of or any limited liability company interest or partnership  interest
in Borrower or grant any material amount of option(s),  right-of- first-refusal,
warrant,  or other  right to  purchase  or acquire  any  capital  stock or other
securities of or any limited liability company interest or partnership  interest
in Borrower.  Borrower shall not be dissolved or liquidated.  Borrower shall not
amend,   modify,   restate,   supplement,   or  terminate  its   certificate  of
incorporation or bylaws, its limited liability company operating  agreement,  or
its partnership agreement, as the case may be. If a corporation,  Borrower shall
not reorganize itself or consolidate with or merge into any other corporation or
any limited  liability  company or permit any other  corporation  or any limited
liability company to be merged into Borrower.  If a limited  liability  company,
Borrower shall not consolidate or merge with any corporation,  any other limited
liability company, or any other legal entity.

     7.2 Change in or  Reacquisition  of Ownership  Interests  in  Borrower.  In
addition  to any  requirement  in any other  Loan  Document,  if  Borrower  is a
corporation,  a limited liability company, or a partnership,  Borrower shall not
repurchase  any  material  amount of capital  stock of or any limited  liability
company  interest or partnership  interest in Borrower or any material amount of
option(s),  right-of-first  refusal,  warrant  or other  right to  purchase  any
material amount of capital stock or other securities of or any limited liability
company  interest or  partnership  interest in Borrower.  In addition,  Borrower
shall  not  suffer  to  occur  or  exist,   whether  occurring   voluntarily  or
involuntarily,  after  the date of this  Agreement  any  change  in the legal or
beneficial  ownership  of any  capital  stock of or  limited  liability  company
interest or partnership interest in Borrower,  without the prior written consent
of Bank in its absolute and sole discretion.

     7.3 Name, Fiscal Year,  Accounting Method, and Lines of Business.  Borrower
shall not change its name, fiscal year, or method of accounting.  Borrower shall
not  directly  or  indirectly,  engage in any  business  other than the  telecom
products,  telecom networks,  voice processing software, long distance services,
specialized   computer-telephony   software  applications,   telephone  systems,
telephonic switches and telephones,  maintenance,  leasing and support services,
long  distance  calling  services,  and voice mail and other  telecommunications
applications  business,  discontinue  any  material  lines(s)  of  business,  or
substantially alter its method of doing business.

     7.4 Acquisitions, Loans, Investments, Guaranties, Subordinations.  Borrower
shall not directly or indirectly  (i) acquire by purchase,  lease,  or otherwise
all or substantially  all the assets of any other person,  (ii) make any loan or
advance to any other  Person,  (iii)  purchase or otherwise  acquire any capital
stock or other  securities of any other Person,  any limited  liability  company
interest or partnership  interest in any other Person,  or any warrants or other
options or rights to acquire any capital stock or securities of any other Person
or any limited liability  company interest or partnership  interest in any other
Person,  (iv) make any capital  contribution to any other Person,  (v) otherwise
invest  in or  acquire  any  interest  in any other  Person,  (vi)  guaranty  or
otherwise  become  obligated in respect of any indebtedness of any other Person,
or (vii)  subordinate  any claim  against or  obligation  of any other Person to
Borrower to any other indebtedness of such Person.

Notwithstanding  the above,  Borrower  may  otherwise  invest in or acquire  any
interest in any other Person, not to exceed $5,000,000.00 in any one instance or
$15,000,000.00 in the aggregate in any one year.

     7.5  Disposition  of All or  Substantially  All Assets.  Borrower shall not
sell,  transfer,  lease, or otherwise  dispose of all or any substantial part of
the assets, business, operations, or property of Borrower.

     7.6 Negative Pledge.  Except for Permitted  Exceptions,  Borrower shall not
grant or suffer to exist any Lien or Encumbrance  upon any assets or property of
Borrower.

     7.7  Capital  Expenditures.  Borrower  shall not,  in any twelve (12) month
period,  acquire  additional  fixed assets that have an aggregate  total cost to
Borrower in excess of the amount set forth in Section 1, excluding acquisitions.

     7.8 Leases.  Borrower  shall not enter into any lease of personal  property
that would cause Borrower's total rental  obligations for all leases of personal
property  in any  fiscal  year of  Borrower  to exceed  the  amount set forth in
Section 1.

     7.9 Indebtedness.  Borrower shall not assume,  create,  incur, or permit to
exist any indebtedness,  except (i) existing indebtedness disclosed on financial
statements  delivered  to Bank  prior  to the date of this  Agreement,  (ii) the
Obligations,  and (iii)  other  indebtedness  and trade  obligations  and normal
accruals in the ordinary course of business not yet due and payable, in the case
of (i),  (ii),  and (iii) in excess in the  aggregate of the amount set forth in
Section 1.

     7.10 Maximum Net Loss. The maximum net loss for any quarter, cumulative for
an four quarters or any two consecutive quarters shall not exceed the amount-set
forth in Section 1..

8. BANK'S  OBLIGATIONS  TO BORROWER  ONLY.  The  obligations  of Bank under this
Agreement  are for the benefit of Borrower  only. No other Person shall have any
rights hereunder or be a third-party beneficiary hereof.

9.  PROVISIONS  IN NOTE  GOVERN THIS  AGREEMENT.  This  Agreement  is subject to
certain  terms and  provisions  in the Note,  to which  reference  is made for a
statement of such terms and provisions.

10. COUNTERPART EXECUTION AND FACSIMILE DELIVERY. This Agreement may be executed
in one or more  counterparts,  each of which shall be deemed an original and all
of which together shall  constitute one and the same document.  Signature  pages
may be  detached  from the  counterparts  and  attached to a single copy of this
Agreement to physically  form one document.  Delivery of executed copies of this
Agreement may be made by facsimile transmission with the same effect as delivery
of executed originals of this Agreement.

DATED as of the date first above stated.

BANK ONE, ARIZONA, NA,
a national banking association


By:
   ------------------------------------
Name:  Craig Hoskin
Title: Vice President


INTER-TEL, INC.,
an Arizona corporation


By:
   ------------------------------------
Name:        Kurt R. Kneip
Title:       Vice President/Chief Financial Officer/
             Secretary/Treasurer















<TABLE>

                                  EXHIBIT 11.1
                STATEMENT RE: COMPUTATION OF PER SHARE EARNINGS

<CAPTION>

                                                                           Years Ended December 31,
                                                              1994              1993                1992
                                                              ----              ----                ----
(In thousands, except per share amounts)

<S>                                                         <C>                <C>                 <C>
PRIMARY

    Average shares outstanding                              10,344             8,503               8,180

    Net effect of dilutive stock options--
       based on the treasury stock method
       using average market price                              229               200                 153
                                                               ---               ---                 ---

                                            TOTAL           10,573             8,703               8,333
                                                            ======             =====               =====

Income from continuing operations                           $6,085            $3,924              $3,118
                                                            ------            ------              ------
Net income                                                  $6,085            $3,924              $3,118
                                                            ======            ======              ======

Income per share:
    Continuing operations                                   $  .58            $  .45              $  .37
                                                            ------            ------              ------
Net income                                                  $  .58            $  .45              $  .37
                                                            ======            ======              ======

FULLY DILUTED

    Average shares outstanding                              10,344             8,503               8,180

    Net effect of dilutive  stock  options--  
    based on the treasury  stock method
    using the year-end market price, 
    if higher than the average market
       price                                                   229               236                 194
                                                               ---               ---                 ---

                                            TOTAL           10,573             8,739               8,374
                                                            ======             =====               =====

Income from continuing operations                           $6,085            $3,924              $3,118
                                                            ------            ------              ------
Net income                                                  $6,085            $3,924              $3,118
                                                            ======            ======              ======

Income per share:
    Continuing operations                                   $  .58            $  .45              $  .37
                                                            ------            ------              ------
Net income                                                  $  .58            $  .45              $  .37
                                                            ======            ======              ======

</TABLE>

The Statement Re:  Computation  of Per Share  Earnings for periods prior to 1994
has been restated to include the accounts of Southwest Telephone Systems,  Inc.,
which was accounted for as a pooling of interest.





                                  EXHIBIT 22.1

                    SUBSIDIARIES OF INTER-TEL, INCORPORATED

         Listed below are all the  subsidiaries of Inter-Tel,  Incorporated,  as
well as the  jurisdiction  under the laws of which each was  organized,  and the
percentage  of  the  outstanding  voting  stock  of  each  owned  by  Inter-Tel,
Incorporated.


                                                  Percentage       State or
                                                  of Voting      Jurisdiction
Name                                             Stock Owned   of Organization
-----                                            -----------   ----------------
Inter-Tel Integrated Systems, Inc. ...........       100%         Arizona

Inter-Tel Communications, Inc. ...............       100%         Arizona

Inter-Tel Leasing, Inc. ......................       100%         Arizona

Inter-Tel Midwest, Inc. ......................       100%         Delaware

Inter-Tel Incorporated-New Jersey ............       100%         Delaware

Inter-Tel NetSolutions, Inc. .................       100%         Texas

Inter-Tel DataCom, Inc. ......................       100%         California

Southwest Telephone Systems, Inc. ............       100%         New Mexico

Inter-Tel Equipment (UK), Ltd ................       100%         United Kingdom

Inter-Tel Japan, Inc. ........................       100%         Japan







        EXHIBIT 23.0--CONSENT OF ERNST & YOUNG LLP, INDEPENDENT AUDITORS


         We consent to the  incorporation  by  reference to page 31 of this Form
10-K of our report dated January 27, 1995 of Inter-Tel, Incorporated.

         Our  audits  also  included  the  financial   statement   schedules  of
Inter-Tel,   Incorporated   listed  in  Item  14(a).  These  schedules  are  the
responsibility of the Company's management.  Our responsibility is to express an
opinion based upon our audits. In our opinion, the financial statement schedules
referred to above, when considered in relation to the basic financial statements
taken as a whole,  present fairly in all material  respects the  information set
forth therein.

         We also consent to the  incorporation  by reference in the Registration
Statement  (Form  S-3  No.  33-58161),  Registration  Statement  (Form  S-8  No.
2-94805),  in the  Registration  Statement (Form S-8 No.  33-40353),  and in the
Registration  Statement (Form S-8 No.  33-73620) of our report dated January 27,
1995, with respect to the consolidated financial statements  incorporated herein
by reference and our report included in the preceding  paragraph with respect to
the  financial  statement  schedules  included  in this Form 10-K of  Inter-Tel,
Incorporated.



Phoenix, Arizona                            /S/  ERNST & YOUNG LLP
March 17, 1995


<TABLE> <S> <C>


<ARTICLE>                  5
<LEGEND>                   This schedule contains summary financial information
                           extracted from the Inter-Tel, Incorporated and 
                           subsidiaries financial statements for the year
                           ended December 31, 1994 and is qualified in its 
                           entirety by reference to such financial statements
     
</LEGEND>

       
<S>                             <C>
<PERIOD-TYPE>                   12-MOS
<FISCAL-YEAR-END>                          DEC-31-1994
<PERIOD-END>                               DEC-31-1994
<CASH>                                      15,278,606
<SECURITIES>                                         0
<RECEIVABLES>                               17,089,639
<ALLOWANCES>                                 1,106,000
<INVENTORY>                                 14,257,878
<CURRENT-ASSETS>                            50,935,465
<PP&E>                                      16,365,108
<DEPRECIATION>                              10,650,210
<TOTAL-ASSETS>                              64,112,397
<CURRENT-LIABILITIES>                       13,306,358
<BONDS>                                              0
<COMMON>                                    27,334,505
                                0
                                          0
<OTHER-SE>                                     142,432
<TOTAL-LIABILITY-AND-EQUITY>                64,112,397
<SALES>                                    112,164,790
<TOTAL-REVENUES>                           112,164,790
<CGS>                                       66,215,725
<TOTAL-COSTS>                               66,215,725
<OTHER-EXPENSES>                                     0
<LOSS-PROVISION>                                     0
<INTEREST-EXPENSE>                              65,343
<INCOME-PRETAX>                              9,815,261
<INCOME-TAX>                                 3,730,000
<INCOME-CONTINUING>                          6,085,261
<DISCONTINUED>                                       0
<EXTRAORDINARY>                                      0
<CHANGES>                                            0
<NET-INCOME>                                 6,085,261
<EPS-PRIMARY>                                      .58
<EPS-DILUTED>                                      .58
        


</TABLE>


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