INTER TEL INC
10-Q, 1996-05-15
TELEPHONE & TELEGRAPH APPARATUS
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                                  UNITED STATES
                       SECURITIES AND EXCHANGE COMMISSION
                             Washington, D.C. 20549

                              --------------------


                                    FORM 10-Q
                  QUARTERLY REPORT UNDER SECTION 13 OR 15(d) OF
                       THE SECURITIES EXCHANGE ACT OF 1934

For the quarter ended                                    Commission File Number:
   March 31, 1996                                                 0-10211


                             INTER-TEL, INCORPORATED


Incorporated in the State of Arizona                       I.R.S. No. 86-0220994


                        120 North 44th Street, Suite 200
                           Phoenix, Arizona 85034-1822

                                 (602) 302-8900

                                 --------------


                                  Common Stock

              (12,791,124 shares outstanding as of March 31, 1996)

Indicate by check mark whether the registrant (1) has filed all reports required
to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during
the  preceding 12 months (or for such shorter  periods that the  registrant  was
required  to file  such  reports),  and  (2) has  been  subject  to such  filing
requirements for the past 90 days. Yes  X    No
                                      -----   -----



<PAGE>

                                      INDEX


INTER-TEL, INCORPORATED AND SUBSIDIARIES

                                                                            Page

PART I.       FINANCIAL INFORMATION

Item 1.       Financial Statements (Unaudited)

              Condensed consolidated balance sheets--March 31,               3
              1996 and December 31, 1995

              Condensed consolidated statements of income--three             4
              months ended March 31, 1996 and March 31, 1995
              
              Condensed consolidated statements of cash flows                5
              --three months ended March 31, 1996 and
              March 31, 1995

              Notes to condensed consolidated financial                      6
              statements--March 31, 1996

Item 2.       Management's Discussion and Analysis of Financial              7
              Condition and Results of Operations

PART II. OTHER INFORMATION                                                  17

SIGNATURES                                                                  18

EXHIBIT 11.1                                                                19


                                       2

<PAGE>



PART I.  FINANCIAL INFORMATION

INTER-TEL, INCORPORATED AND SUBSIDIARIES

CONDENSED CONSOLIDATED BALANCE SHEETS (Unaudited)

(In thousands)                                       March 31,      December 31,
                                                       1996             1995
ASSETS                                               ---------      ------------
CURRENT ASSETS
     Cash and equivalents                          $  36,698        $  39,577
     Accounts receivable - net                        32,060           29,635
     Inventories                                      20,654           20,505
     Net investment in sales-leases                    5,259            3,629
     Prepaid expenses and other assets                 5,460            4,467
                                                   ---------        ---------
     TOTAL CURRENT ASSETS                            100,131           97,813

PROPERTY & EQUIPMENT                                  12,493           11,773
OTHER ASSETS                                           9,665            8,816
                                                   ---------        ---------
                                                   $ 122,289        $ 118,402
                                                   =========        =========

LIABILITIES AND SHAREHOLDERS' EQUITY
CURRENT LIABILITIES
     Accounts payable                              $   7,734        $  11,167
     Other current liabilities                        14,238           11,135
                                                   ---------        ---------
     TOTAL CURRENT LIABILITIES                        21,972           22,302

DEFERRED TAXES AND OTHER LIABILITIES                  12,340           11,055
SHAREHOLDERS' EQUITY
     Common stock                                     58,905           58,816
     Retained earnings                                29,376           26,500
     Equity adjustment for foreign
        currency translation                            (173)            (112)
                                                   ---------        ---------
                                                      88,108           85,204
     Less receivable from Employee
        Stock Ownership Trust                           (131)            (159)
                                                   ---------        ---------
     TOTAL SHAREHOLDERS' EQUITY                       87,977           85,045
                                                   ---------        ---------
                                                   $ 122,289        $ 118,402
                                                   =========        =========


                                       3


<PAGE>


INTER-TEL, INCORPORATED AND SUBSIDIARIES

CONDENSED CONSOLIDATED STATEMENTS OF INCOME (Unaudited)

(In thousands, except                                   Three Months Ended
per share amounts)                               March 31, 1996   March 31, 1995
                                                 --------------   --------------

NET SALES                                           $ 41,741        $ 34,559
Cost of sales                                         22,762          20,606
                                                    --------        --------
GROSS PROFIT                                          18,979          13,953

     Research & development                            1,704           1,458
     Selling, general, and administrative             12,890           9,893
                                                    --------        --------
                                                      14,594          11,351

OPERATING INCOME                                       4,385           2,602

     Interest and other income                           446             311
     Interest expense                                     (4)            (33)
                                                    --------        --------
INCOME BEFORE TAXES                                    4,827           2,880
     Income taxes                                      1,951           1,095
                                                    --------        --------
NET INCOME                                          $  2,876        $  1,785
                                                    --------        --------

NET INCOME PER SHARE                                $    .22        $    .16
                                                    ========        ========
     Average number of shares
         outstanding                                  13,245          11,068
                                                    ========        ========


                                       4


<PAGE>


INTER-TEL, INCORPORATED AND SUBSIDIARIES

CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS (Unaudited)

                                                      Three Months Ended
(In thousands)                                   March 31, 1996   March 31, 1995
                                                 --------------   --------------
OPERATING ACTIVITIES
     NET INCOME                                      $ 2,876          $1,785
     Adjustments to reflect operating activities:
       Depreciation and amortization                     916             528
       Changes in operating assets and liabilities    (4,746)         (2,702)
       Other                                            (440)           (126)
                                                     -------         -------

     NET CASH USED IN OPERATING
       ACTIVITIES                                     (1,394)           (515)

INVESTING ACTIVITIES
     Proceeds from disposal of property
       and equipment                                      10               5
     Additions to property and equipment              (1,584)         (2,608)
                                                     -------         -------

     NET CASH USED IN INVESTING
       ACTIVITIES                                     (1,574)         (2,603)

FINANCING ACTIVITIES
     Proceeds from exercise of stock options              89              97
                                                          --              --

     NET CASH PROVIDED BY FINANCING
       ACTIVITIES                                         89              97

     DECREASE IN CASH AND EQUIVALENTS                 (2,879)         (3,021)

CASH AND EQUIVALENTS AT
     BEGINNING OF PERIOD                              39,577          15,530
                                                     -------         -------

CASH AND EQUIVALENTS AT
     END OF PERIOD                                   $36,698         $12,509
                                                     =======         =======



                                       5

<PAGE>



INTER-TEL, INCORPORATED AND SUBSIDIARIES

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS (Unaudited)

March 31, 1996

NOTE A--BASIS OF PRESENTATION

The accompanying unaudited condensed consolidated financial statements have been
prepared in accordance with generally accepted accounting principles for interim
financial  information and with the  instructions to Form 10-Q and Rule 10-01 of
Regulation  S-X.  Accordingly,  they do not include all of the  information  and
footnotes  required by generally  accepted  accounting  principles  for complete
financial statements. In the opinion of management,  all adjustments (consisting
of normal recurring  accruals)  considered  necessary for a fair presentation of
the results for the interim  periods  presented  have been  included.  Operating
results  for the  three  months  ending  March  31,  1996  are  not  necessarily
indicative  of the results that may be expected for the year ended  December 31,
1996. For further  information,  refer to the consolidated  financial statements
and footnotes  thereto  included in the Company's annual report on Form 10-K for
the year ended December 31, 1995.

NOTE B--INCOME PER SHARE

Primary earnings per share assume that outstanding  common shares were increased
by shares issuable upon the exercise of all  outstanding  stock options to which
market price exceeds  exercise price less shares which could have been purchased
with related proceeds.




                                       6

<PAGE>

PART I.

ITEM 2. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL
        CONDITION AND RESULTS OF OPERATIONS

Overview

Inter-Tel  is a single  point of  contact,  full  service  solutions  integrator
providing AXXESS and Axxent digital communication platforms, AxxessoryTalk voice
processing  platforms,  call processing  software and voice processing  software
along  with  various  other  productivity   enhancing   software   applications,
computer-telephony  integration,  and network services and long distance calling
services,  as well as maintenance,  leasing and support services.  The Company's
Common  Stock is quoted on the Nasdaq  National  Market  System under the symbol
INTL.

This Report on Form 10-Q contains forward-looking  statements within the meaning
of Section 27A of the  Securities  Act of 1933 and Section 21E of the Securities
Exchange  Act of  1934.  Actual  results  could  differ  materially  from  those
projected in the  forward-looking  statements  as a result of many risk factors,
including,  without  limitation,  those set forth under "Factors That May Affect
Future Results Of Operations" below.

Results of Operations

         Net sales increased 20.8% to $41.7 million in the first quarter of 1996
from $34.6  million in 1995.  Sales from  direct  sales  offices  accounted  for
approximately  $1.6 million of the increase,  with wholesale  distribution sales
increasing approximately $3.1 million.  The remaining increases occurred in long
distance sales and other operations.

         The following table sets forth selected  statements of income data as a
percentage of net sales:
                                                       Three months and year
                                                           Ended March 31,
                                                          1996           1995
                                                          ----           ----

       Net Sales                                         100.0%         100.0%
       Cost of sales                                      54.5           59.6
                                                         -----          -----
       Gross profit                                       45.5           40.4
       Research and development                            4.1            4.2
       Selling, general and administrative                30.9           28.6
                                                         -----          -----
       Operating Income                                   10.5            7.6
       Interest and other income                           1.1            0.9
       Interest expense                                    0.0            0.1
       Income taxes                                        4.7            3.2
                                                         -----          -----
       Net income                                          6.9%           5.2%
                                                         -----          -----


                                       7

<PAGE>

         Gross  profit for the first  quarter of 1996  increased  36.0% to $19.0
million, or 45.5% of net sales, from $14.0 million, or 40.4% of net sales in the
first quarter of 1995.  Gross margin  increased  primarily as a result of higher
sales of AXXESS digital  communication  platforms,  call processing software and
voice processing software as a percentage of net sales, which was offset in part
by a higher  percentage  of sales  through  dealers and  increased  sales of the
company's network services and long distance calling services.

         Research and development expenses increased to $1.7 million, or 4.1% of
net sales, in the first quarter of 1996 from $1.5 million, or 4.2% of net sales,
in the first  quarter of 1995.  This  increase  was  primarily  attributable  to
expenses relating to the development and introduction of new products, including
expansion of the AXXESS digital communication  platform to 512 ports,  expansion
of  the  Inter-Tel   Axxent   digital   communication   platform  to  36  ports,
AxxessoryTalk version 4.0 voice processing software,  and continuing development
of other call  processing  and voice  processing  software,  CTI products and an
entire line of call processing and voice  processing  software which is designed
to work on  standard  IBM  compatible  X86  servers.  The Company  expects  that
research and development  expenses may continue to increase in absolute  dollars
as the Company  continues to develop new call  processing  and voice  processing
software and enhance  existing  technologies  and products.  These  expenses may
vary, however, as a percentage of net sales.

         Selling,   general  and  administrative  expenses  increased  to  $12.9
million,  or 30.9% of net sales, in the first quarter of 1996 from $9.9 million,
or 28.6% of net sales, in the first quarter of 1995. This increase was primarily
attributable to the costs  associated with the  implementation  of the Company's
management  information  systems,  including higher  depreciation,  maintenance,
consulting fees, personnel costs and related expenses. In addition,  the Company
increased its sales and technical training staff, expanded its credit management
group and made appropriate increases in receivables  reserves.  The Company also
continues to hire and train  additional sales personnel  throughout  Inter-Tel's
direct sales offices and provide additional marketing resources for the expanded
dealer network and for network services and long distance services. Higher sales
commissions were also paid based upon increased levels of net sales. The Company
expects  that  selling,  general and  administrative  expenses  may  continue to
increase in absolute dollars, but may vary as a percentage of net sales.

         Other income in both periods consisted primarily of interest income and
increased  in 1996 by the  temporary  investment  of the net  proceeds  from the
public offering of common stock in August 1995. Interest expense during 1996 has
been virtually eliminated.

         Net income for the first  quarter  of 1996 was $2.9  million  ($.22 per
share)  compared  to net income of $1.8  million  ($.16 per share) for the first
quarter of 1995, an increase of 61.1%. The 1996 first quarter earnings per share
calculation  was affected by the issuance of an additional  2,000,000  shares of
stock as a result of the  Company's  secondary  stock  offering  that  closed in
August 1995.

                                       8
<PAGE>

Inflation/Currency Fluctuation

         Inflation and currency  fluctuations have not previously had a material
impact on Inter-Tel's  operations.  International  procurement  agreements  have
traditionally been denominated in U.S. currency.  Moreover, a significant amount
of  contract  manufacturing  has been or is  expected  to be  moved to  domestic
sources.  The expansion of  international  operations in the United  Kingdom and
Europe and  anticipated  increased  sales in Japan and Asia and elsewhere  could
result in higher  international  sales as a percentage  of total  revenues,  but
international revenues are currently not significant.

Liquidity and Capital Resources

         The Company continues to expand its dealer network,  which has required
and is expected to continue to require  working  capital for increased  accounts
receivables  and  inventories.  During the first three months of 1996,  accounts
receivable and inventories  increased  approximately $2.6 million. This increase
was principally funded by existing cash balances. In addition,  the Company made
capital  expenditures  totalling  $1.6 million in the first quarter of 1996. The
Company  intends to continue to make  significant  capital  expenditures  during
1996,   principally   relating  to  improvement  of  the  Company's   management
information  systems.  At March 31, 1996,  the Company had $36.7 million in cash
and equivalents,  which represents a decrease of approximately $2.9 million from
December 31, 1995.

         The Company has a loan  agreement  with Bank One,  Arizona,  NA.  which
provides for a $5.0  million,  unsecured  revolving  line of credit.  The credit
facility is annually  renewable and is available  through April 30, 1997.  Under
the credit  facility,  the  Company  has the option to borrow at a prime rate or
adjusted LIBOR  interest  rate.  The credit  facility is being used primarily to
support international letters of credit to suppliers.

         During the third  quarter of 1995,  the  Company  completed a secondary
stock offering.  A portion of the net proceeds may be used to finance  strategic
acquisitions or corporate  alliances.  The Company intends to use the balance of
the net proceeds primarily for working capital, capital expenditures relating to
the upgrade of infrastructure and other general corporate purposes.

         The Company offers to its customers lease financing and other services,
including its Totalease program,  through its Inter-Tel Leasing subsidiary.  The
Company  funds its  Totalease  program  in part  through  the sale to  financial
institutions of rental income streams under the leases. Resold Totalease rentals
totaling $44.2 million and $37.3 million  remain  unbilled at March 31, 1996 and
December 31, 1995,  respectively.  The Company is obligated to  repurchase  such
income  streams in the event of defaults by lease  customers  and,  accordingly,
maintains  reserves based upon loss  experience and past due accounts.  Although
the Company to date has 


                                       9


<PAGE>

been able to resell the rental  streams from leases under the Totalease  program
profitably and on a substantially current basis, the timing and profitability of
lease  resales  could  impact the  Company's  business  and  operating  results,
particularly in an environment of fluctuating  interest rates. If the Company is
required to  repurchase  rental  streams and realize  losses  thereon in amounts
exceeding its reserves, its operating results will be adversely affected.

         The Company  believes that its working  capital and credit  facilities,
together with the net proceeds from its 1995 public  offering and cash generated
from  operations,  will be  sufficient to fund  purchases of capital  equipment,
finance cash  acquisitions  which the Company may consider and provide  adequate
working  capital  for  the  foreseeable  future.  However,  to the  extent  that
additional funds are required in the future to address working capital needs and
to provide  funding  for  capital  expenditures,  expansion  of the  business or
additional acquisitions,  the Company will seek additional financing.  There can
be no assurance that additional  financing will be available when required or on
acceptable terms.

Factors That May Affect Results of Future Operations

In evaluating the Company's  business,  prospective  investors  should carefully
consider the following factors in addition to the other information presented in
this Form 10-Q.

Rapid   Technological   Change  And   Dependence  On  New  And  Timely   Product
Introductions

      The  market  for  the  Company's   software,   products  and  services  is
characterized  by rapid  technological  change  and  continuing  demand  for new
products, features and applications.  Current competitors or new market entrants
may develop new products or product  features  that could  adversely  affect the
competitive  position  of  the  Company's  products.   Accordingly,  the  timely
introduction  of new  products  and  product  features,  as  well  as  new  call
processing  and  voice  processing  applications,  will be a key  factor  in the
Company's future success.  Occasionally,  new products contain undetected errors
or "bugs" when  released.  Such bugs may result from bugs  contained in software
products  offered by the  Company's  suppliers  or other third  parties that are
intended to be compatible  with the Company's  products,  over which the Company
has little or no control.  Although the Company  seeks to minimize the number of
bugs in its products by its test  procedures and strict quality  control,  there
can be no assurance  that its new products  will be error free when  introduced.
Any significant delay in the commercial  introduction of the Company's  products
due to bugs, any design modifications required to correct bugs or any impairment
of  customer  satisfaction  as a result of bugs could  have a  material  adverse
effect on the  Company's  business  and  operating  results.  In  addition,  new
products often take several months before their  manufacturing  costs stabilize,
which may  adversely  affect  operating  results for a period of time  following
introduction.  The Company introduced its Inter-Tel Axxent digital communication
platform during 1995, an OS/2 version of its voice  processing  software,  and a
number of upgrades to its existing


                                       10

<PAGE>

AXXESS digital  communication  platform and call processing  software during the
past several months.  In the event that the Company were to fail to successfully
introduce  new  platforms,  software  products  or  services  or upgrades to its
existing  platforms  or products on a regular and timely  basis,  demand for the
Company's  existing  platforms,  software  products and services  could decline,
which  could  have a  material  adverse  effect on the  Company's  business  and
operating  results.  There can be no assurance  that the Company will be able to
successfully develop new platforms,  software products,  services,  technologies
and  applications on a timely basis as required by changing market needs or that
new platforms, software products or enhancements thereto, including its recently
announced  products and  upgrades,  when  introduced by the Company will achieve
market  acceptance.  See  "Management's  Discussion  and  Analysis of  Financial
Condition and Results of Operations."

      The Company has  recently  developed  and  continues  to develop  software
products  designed to address the emerging  market for the  convergence of voice
and data applications, namely computer telephone integration ("CTI"). If the CTI
market fails to develop or grows more slowly than the Company anticipates, or if
the  Company is unable  for any reason to  capitalize  on this  emerging  market
opportunity,  the Company's  business and operating  results could be materially
adversely affected.

Dependence Upon Contract Manufacturers And Component Suppliers

      Certain components used in the Company's digital communication  platforms,
including certain microprocessors, integrated circuits, power supplies and voice
processing  interface  cards,  are currently  available  from a single source or
limited sources of supply, and certain of these components, including integrated
circuits,  are currently in limited supply.  In addition,  the Company currently
manufactures  its products  through a limited  number of contract  manufacturers
located in the United  States,  the  Philippines  and the  People's  Republic of
China. Foreign  manufacturing  facilities are subject to changes in governmental
policies, imposition of tariffs and import restrictions and other factors beyond
the Company's control. Varian Associates, Inc. ("Varian") currently manufactures
a  significant  portion of the  Company's  products at Varian's  Tempe,  Arizona
facility,  including substantially all of the printed circuit boards used in the
AXXESS and Inter-Tel Axxent digital communication platforms.  From time to time,
the Company has  experienced  delays in the supply of  components  and  finished
goods and there can be no assurance  that the Company will not  experience  such
delays in the  future.  The  Company's  reliance  on third  party  manufacturers
involves a number of additional  risks,  including reduced control over delivery
schedules,  quality  assurance  and costs.  Any delay in delivery or shortage of
supply of components or finished goods from Varian or any other supplier, or the
Company's  inability to develop in a timely  manner  alternative  or  additional
sources if and when  required,  could damage the  Company's  relationships  with
current and prospective  customers and could materially and adversely affect the
Company's  business  and  operating  results.  The  Company  has  no  long  term
agreements  with its  suppliers  that  require the  suppliers  to 


                                       11

<PAGE>

provide fixed  quantities of components or finished  goods at set prices.  There
can be no  assurance  that  the  Company  will  be able to  continue  to  obtain
components or finished goods in sufficient quantities or quality or on favorable
pricing and delivery terms in the future.

Competition

      The market for the  Company's  digital  communication  platforms is highly
competitive and in recent periods has been  characterized  by pricing  pressures
and  business   consolidations.   The  Company's   competitors   include  Lucent
Technologies,   formerly  AT&T  Corp.  ("AT&T")  and  Northern  Telecom  Limited
("NorTel"),  as well as Comdial Corporation  ("Comdial"),  EXECUTONE Information
Systems, Inc.  ("Executone"),  Mitel Corporation ("Mitel"),  Panasonic,  Siemens
ROLM Communications Inc. ("ROLM"), Toshiba and others. The Company also competes
against the regional Bell  operating  companies  ("RBOCs"),  which offer systems
produced by one or more of the aforementioned competitors and also offer Centrex
systems in which call  processing  facilities  are  provided  through  equipment
located in the telephone  company's  central  office.  Competition  by the RBOCs
could increase  significantly  if the RBOCs are granted the right to manufacture
telephone  systems  and  equipment  themselves  and/or  to  bundle  the  sale of
equipment with telephone  calling  services,  activities which to date they have
been restricted from undertaking.  Recent legislative initiatives could have the
effect of increasing competition from the RBOCs.

      In the market for voice processing software applications,  including voice
mail,  the  Company  competes  against  Centigram   Communications   Corporation
("Centigram"),   Octel  Communications   Corporation  ("Octel"),   Active  Voice
Corporation ("Active Voice"),  Applied Voice Technology,  Inc. ("AVT") and other
competitors,   including   telephone  systems   manufacturers   such  as  Lucent
Technologies,  formerly  AT&T,  NorTel and ROLM,  which offer  voice  processing
systems  under  their own label as well as  through  various  OEM  arrangements.
Certain  of the  Company's  competitors  may  achieve  marketing  advantages  by
bundling their voice processing equipment with sales of telephone systems, or by
designing  their  telephone  systems so that they do not readily  integrate with
independent voice processing systems.  Inter-Tel expects that the development of
industry standards and the acceptance of open systems architectures in the voice
processing  market could reduce  technical  barriers to market entry and lead to
increased competition.

      In the market for network services and long distance calling services, the
Company  competes  against AT&T,  MCI  Telecommunications  Corporation  ("MCI"),
Sprint Corporation ("Sprint") and other suppliers,  certain of which also supply
the  network  services  and long  distance  calling  services  that the  Company
resells.  Although the Company  acquires a variety of network  services and long
distance calling services in bulk from certain long distance carriers, there can
be no  assurance  that the Company  will be able to purchase  those  services on
favorable terms from one or more of such providers in the future. In addition, a
substantial  


                                       12

<PAGE>

majority of prospective  new long distance  customers for the Company  currently
purchase  network services and long distance calling services from the Company's
competitors.   The  Company  believes  that  it  is  likely  to  face  increased
competition in the network services and long distance calling services market to
the extent that telecommunications  deregulation enables RBOCs to supply network
services  and long  distance  calling  services  or enables  RBOCs and others to
bundle  network  services  and  long  distance,  local  telephone  and  wireless
services.  Moreover,  the Company  expects to face increased  competition in the
future because low technical barriers to entry will allow new market entrants.

      Many of the Company's competitors have significantly greater financial and
technical   resources,   name   recognition   and  marketing  and   distribution
capabilities  than the  Company.  The  Company  expects  that  competition  will
continue to be intense in the markets  addressed by its  products and  services,
and  there  can be no  assurance  that  the  Company  will be  able  to  compete
successfully in the future.

Management Of Growth; Implementation Of New Management Information Systems

      The growth in the  Company's  business  has  placed,  and is  expected  to
continue to place, a significant strain on the Company's  personnel,  management
and  other  resources.  The  Company's  ability  to  manage  any  future  growth
effectively will require it to attract, train, motivate and manage new employees
successfully,  to integrate new  employees  into its overall  operations  and to
continue  to improve  its  operational,  financial  and  management  information
systems.  In particular,  the Company  implemented  new  management  information
systems  (MIS) late in 1995.  The  Company  believes  the new MIS  systems  will
significantly  affect many aspects of its business,  including  its  accounting,
operations,   purchasing,   sales  and  marketing   functions.   The  successful
implementation of such systems is crucial to the Company's provision of services
and to enable future growth.  The Company has experienced some difficulty in the
implementation  of its  new MIS  systems.  This  difficulty  has  increased  the
Company's costs,  has had an adverse effect on the Company's  ability to provide
products and services to its customers on a timely basis,  and in addition,  has
caused some delay in coordinating accounting and financial results. There can be
no assurance  that the Company will correct the problems it is  experiencing  in
the  implementation  of  the  new  MIS  systems  on  a  timely  basis.  If  such
difficulties  continue,  the Company's  business and operating  results could be
materially and adversely affected. In addition,  there can be no assurance that,
once successfully  implemented,  the new MIS systems will be adequate to support
the Company's operations.

      The Company  has made  strategic  acquisitions  in the past and expects to
continue to do so in the future.  Acquisitions  require a significant  amount of
the Company's management attention and financial and operational resources,  all
of which are limited.  The  integration of acquired  entities may also result in
unexpected  costs and disruptions,  and significant  fluctuations in, or reduced
predictability  of,  operating  results  from period to period.  There can be no
assurance   that  an  


                                       13

<PAGE>

acquisition will not adversely affect the business  relationships of the Company
or the acquired entity with their  respective  suppliers or customers.  Further,
there can be no  assurance  that the Company  will  successfully  integrate  the
acquired  operations or achieve any of the intended  benefits of an acquisition.
The  Company's  failure to manage its growth  effectively  could have a material
adverse effect on its business and operating results.

Product Protection And Infringement

      The  Company's  future  success is dependent in part upon its  proprietary
technology.  The Company has no patents and relies  principally on copyright and
trade  secret  law  and  contractual  provisions  to  protect  its  intellectual
property. There can be no assurance that any copyright owned by the Company will
not be  invalidated,  circumvented  or  challenged  or that the  rights  granted
thereunder will provide competitive  advantages to the Company.  Further,  there
can be no assurance that others will not develop  technologies  that are similar
or  superior  to the  Company's  technology  or  that  duplicate  the  Company's
technology.  As the Company  expands  its  international  operations,  effective
intellectual  property  protection  may be  unavailable  or  limited  in certain
foreign  countries.  There can be no  assurance  that steps taken by the Company
will prevent misappropriation of its technology.  Litigation may be necessary in
the future to enforce the Company's intellectual property rights, to protect the
Company's trade secrets,  to determine the validity and scope of the proprietary
rights of others,  or to defend  against claims of  infringement  or invalidity.
Such litigation could result in substantial costs and diversion of resources and
could have a material  adverse  effect on the  Company's  business and operating
results.

      From  time to  time,  the  Company  is  subject  to  proceedings  alleging
infringement  by the Company of intellectual  property rights of others.  If any
such claim is  asserted  against the  Company,  the Company may seek to obtain a
license under the third party's  intellectual  property rights.  There can be no
assurance that a license will be available on terms acceptable to the Company or
at all. In the alternative,  the Company could resort to litigation to challenge
any such claim,  which could require the Company to expend  significant sums and
could require the Company to pay  significant  damages,  develop  non-infringing
technology  or acquire  licenses to the  technology  which is the subject of the
asserted infringement,  any of which could have a material adverse effect on the
Company's  business  and  operating  results.  In the event that the  Company is
unable or chooses not to license  such  technology  or decides not to  challenge
such third party's rights,  the Company could  encounter  substantial and costly
delays in product  introductions  while  attempting  to design around such third
party rights, or could  decide  that  the  development,  manufacture  or sale of
products requiring such licenses should be discontinued.

Potential Fluctuations In Quarterly Results; Limited Backlog

      The  Company's  quarterly  operating  results  depend  upon a  variety  of
factors,  including the volume and timing of orders received during the quarter,
the  mix of  


                                       14
<PAGE>

products  sold,  mix of  distribution  channels,  general  economic  conditions,
patterns  of  capital   spending  by  customers,   the  timing  of  new  product
announcements and releases by the Company and its competitors, pricing pressures
and the  availability  and cost of products and  components  from the  Company's
suppliers.  The Company's  customers  typically require  immediate  shipment and
installation  of  platforms  and  software.   As  a  result,   the  Company  has
historically  operated with a relatively small backlog,  and sales and operating
results in any quarter are principally dependent on orders booked and shipped in
that quarter.  Moreover,  market demand for investment in capital equipment such
as digital  communication  platforms and  associated  call  processing and voice
processing  software  applications  is largely  dependent  on  general  economic
conditions, and can vary significantly as a result of changing conditions in the
economy  as a  whole.  The  Company's  expense  levels  are  based  in  part  on
expectations  as to future sales and, if sales levels do not meet  expectations,
operating  results  could  be  adversely  affected.  Because  sales  of  digital
communication  platforms  through  the  Company's  dealers  produce  lower gross
margins than sales through the Company's  direct sales  organization,  operating
results  will vary  based  upon the mix of sales  through  direct  and  indirect
channels.  Although  the  Company  to date has been  able to resell  the  rental
streams  from  leases  under  its  Totalease   program   profitably   and  on  a
substantially  current basis, the timing and profitability of lease resales from
quarter  to  quarter  could  impact  operating   results,   particularly  in  an
environment of fluctuating  interest rates.  Long distance sales have, in recent
periods,  grown at a faster rate than the  Company's  overall net sales and such
sales have lower gross margins than the Company's  core  business.  As a result,
gross  margins  could be  adversely  affected  in the event  that long  distance
calling services continue to increase as a percentage of net sales. In addition,
the Company is subject to seasonality in its operating results, as net sales for
the first and third quarters are frequently  less than those  experienced in the
fourth  and  second  quarters,  respectively.  As a result  of these  and  other
factors,  the  Company  has in the  past  and  could  in the  future  experience
fluctuations  in  sales  and  operating   results  on  a  quarterly  basis.  See
"Management's  Discussion  and  Analysis of Financial  Condition  and Results of
Operations."

Reliance On Dealer Network

A substantial  portion of the Company's net sales is made through its network of
independent  dealers. The Company faces intense competition from other telephone
system and voice processing system manufacturers for such dealers' business,  as
most of the  Company's  dealers  carry  products that compete with the Company's
products.  The Company has no long term agreements with any of its dealers,  and
there can be no assurance  that any such dealer will not promote the products of
the Company's  competitors to the detriment of the Company's products.  The loss
of any  significant  dealer  or  group of  dealers,  or any  event or  condition
adversely affecting the Company's dealer network,  could have a material adverse
effect on the  Company's  business and  operating  results.  In recent years the
Company  has  effected  a number  of  strategic  acquisitions  of  resellers  of
telephony  products and integrated  these  operations  with its existing  direct
sales  


                                       15

<PAGE>

operations in the same geographic  areas and in other strategic  markets.  There
can be no  assurance  that  one or more of the  Company's  dealers  will  not be
acquired by a competitor  and that the loss of any such dealer so acquired  will
not  adversely  affect  the  Company's  business  and  operating  results.   See
"Management's  Discussion  and  Analysis of Financial  Condition  and Results of
Operations."

Risks Of Providing Network Services And Long Distance Services

      Inter-Tel depends on a reliable supply of telecommunications  services and
information  from  several  long  distance  carriers.  Because  it does  not own
transmission  facilities,  the Company relies on long distance  carriers for the
provision  of  network  services  to the  Company's  customers  and for  billing
information.  Long  distance  services  are subject to extensive  and  uncertain
governmental  regulation  on both the federal and state  level.  There can be no
assurance  that the  promulgation  of certain  regulations,  such as regulations
requiring the reduction of direct-dial  billing rates, will not adversely affect
the Company's business and operating results. The Company currently resells long
distance  services  pursuant  to  contracts  with four of the six  largest  long
distance  carriers  with  U.S.  networks.   These  contracts  typically  have  a
multi-year  term in which the  Company's  prices are  relatively  fixed and have
minimum use  requirements.  There can be no assurance that the Company will meet
minimum use commitments,  will be able to negotiate lower rates with carriers in
the  event of any  decrease  in end user  rates  or will be able to  extend  its
contracts with long distance  carriers at prices  favorable to the Company.  The
Company's  ability to continue to expand its long  distance  service  operations
will depend on its ability to continue to secure reliable long distance services
from a number of long distance  carriers and the willingness of such carriers to
continue to make  telecommunications  services and billing information available
to the Company on favorable terms.

Dependence On Key Personnel

      The Company is dependent on the  continued  service of, and its ability to
attract  and  retain,  qualified  technical,  marketing,  sales  and  managerial
personnel. The competition for such personnel is intense, and the loss of any of
such  persons,  as well as the failure to recruit  additional  key technical and
sales personnel in a timely manner,  would have a material adverse effect on the
Company's  business and operating  results.  There can be no assurance  that the
Company will be able to continue to attract and retain the  qualified  personnel
necessary for the development of its business.

Possible Volatility Of Stock Price

      The Company  believes that factors such as  announcements  of developments
relating to the Company's  business,  fluctuations  in the  Company's  operating
results, general conditions in the telecommunications  industry or the worldwide
economy,  changes in legislation or regulation affecting the  telecommunications
industry,  an outbreak of  hostilities,  a shortfall in revenue or earnings from
securities 


                                       16

<PAGE>

analysts'  expectations,  announcements  of  technological  innovations  or  new
products or  enhancements  by the Company or its  competitors,  developments  in
intellectual  property rights and  developments  in the Company's  relationships
with its customers and suppliers  could cause the price of the Company's  Common
Stock to  fluctuate,  perhaps  substantially.  In addition,  in recent years the
stock  market in  general,  and the market for  shares of  technology  stocks in
particular,  have experienced extreme price fluctuations,  which have often been
unrelated to the operating  performance of affected  companies.  There can be no
assurance  that  the  market  price  of the  Company's  Common  Stock  will  not
experience significant  fluctuations in the future,  including fluctuations that
are unrelated to the Company's performance.

Concentration Of Ownership

      As of April 1, 1996, the Company's  Chairman of the Board of Directors and
Chief Executive Officer  beneficially owned approximately 22% of the outstanding
shares  of the  Common  Stock.  As a  result,  he has the  ability  to  exercise
significant  influence  over all  matters  requiring  shareholder  approval.  In
addition,  the  concentration  of ownership could have the effect of delaying or
preventing a change in control of the Company.


INTER-TEL, INCORPORATED AND SUBSIDIARIES

PART II. OTHER INFORMATION

ITEM 1.  LEGAL PROCEEDINGS--Not Applicable

ITEM 2.  CHANGES IN SECURITIES--Not Applicable

ITEM 3.  DEFAULTS ON SENIOR SECURITIES--Not Applicable

ITEM 4.  SUBMISSION OF MATTERS TO A VOTE OF SECURITIES
         HOLDERS --Not Applicable

ITEM 5.  OTHER INFORMATION--Not Applicable

ITEM 6.  EXHIBITS AND REPORTS ON FORM 8-K:

         Exhibits:

             11.1     Computation of Earnings per Share
             27       Financial Data Schedule

         Reports on Form 8-K:

             No reports filed during quarter


                                       17

<PAGE>


                                   SIGNATURES

Pursuant  to the  requirements  of the  Securities  Exchange  Act of  1934,  the
registrant  has duly  caused  this  report  to be  signed  on its  behalf by the
undersigned thereunto duly authorized.


                                            INTER-TEL, INCORPORATED



Date      May 15, 1996                           /s/ Steven G. Mihaylo
     --------------------                   --------------------------
                                                     Steven G. Mihaylo
                                                     Chairman of the Board and
                                                     Chief Executive Officer


Date      May 15, 1996                           /s/ Kurt R. Kneip             
     --------------------                   ------------------------------------
                                                     Kurt  R. Kneip
                                                     Vice President and
                                                     Chief Financial Officer



                                       18



                                                                    EXHIBIT 11.1

STATEMENT RE:  COMPUTATION OF PER SHARE EARNINGS


(In thousands, except                                   Three Months Ended
per share amounts)                               March 31, 1996   March 31, 1995
                                                 --------------   --------------

PRIMARY

     Average shares outstanding                        12,773          10,672

     Net effect of dilutive stock options--
         based on the treasury stock method
         using average market price                       472             396
                                                      -------         -------

                                    TOTAL              13,245          11,068
                                                      =======         =======

Net income                                            $ 2,876         $ 1,785
                                                      =======         =======

Per share amount                                        $ .22           $ .16
                                                      =======         =======

FULLY DILUTED

     Average shares outstanding                        12,773          10,672

     Net effect of dilutive  stock  options--
         based  on the treasury  stock method
         using the quarter-end market price,
         if higher than the average market price          543             467
                                                      -------         -------

                                    TOTAL              13,316          11,139
                                                      =======         =======

Net income                                            $ 2,876         $ 1,785
                                                      =======         =======

Per share amount                                        $ .22           $ .16
                                                      =======         =======


                                       19


<TABLE> <S> <C>


<ARTICLE>                     5
<LEGEND>
THIS  SCHEDULE  CONTAINS  SUMMARY  FINANCIAL   INFORMATION  EXTRACTED  FROM  THE
INTER-TEL,  INCORPORATED AND SUBSIDIARIES  FINANCIAL  STATEMENTS FOR THE QUARTER
ENDED MARCH 31, 1996 AND IS  QUALIFIED  IN ITS  ENTIRETY  BY  REFERENCE  TO SUCH
FINANCIAL STATEMENTS
</LEGEND>
       
<S>                             <C>
<PERIOD-TYPE>                   3-MOS
<FISCAL-YEAR-END>                          DEC-31-1996
<PERIOD-START>                             JAN-01-1996
<PERIOD-END>                               MAR-31-1996
<CASH>                                           36698
<SECURITIES>                                         0
<RECEIVABLES>                                    34638
<ALLOWANCES>                                      2578
<INVENTORY>                                      20654
<CURRENT-ASSETS>                                100131
<PP&E>                                           26221
<DEPRECIATION>                                   13728
<TOTAL-ASSETS>                                  122289
<CURRENT-LIABILITIES>                            21972
<BONDS>                                              0
                                0
                                          0
<COMMON>                                         58905
<OTHER-SE>                                       29072
<TOTAL-LIABILITY-AND-EQUITY>                    122289
<SALES>                                          41741
<TOTAL-REVENUES>                                 41741
<CGS>                                            22762
<TOTAL-COSTS>                                    22762
<OTHER-EXPENSES>                                     0
<LOSS-PROVISION>                                     0
<INTEREST-EXPENSE>                                   4
<INCOME-PRETAX>                                   4827
<INCOME-TAX>                                      1951
<INCOME-CONTINUING>                               2876
<DISCONTINUED>                                       0
<EXTRAORDINARY>                                      0
<CHANGES>                                            0
<NET-INCOME>                                      2876
<EPS-PRIMARY>                                      .22
<EPS-DILUTED>                                      .22
        


</TABLE>


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