INTER TEL INC
10-K, 1996-03-29
TELEPHONE & TELEGRAPH APPARATUS
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                                  UNITED STATES
                       SECURITIES AND EXCHANGE COMMISSION
                             Washington, D.C. 20549
                         -------------------------------

                                    FORM 10-K
                  ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d)
                     OF THE SECURITIES EXCHANGE ACT OF 1934

For the fiscal year ended                            Commission File Number:
     December 31, 1995                                       0-10211

                             INTER-TEL, INCORPORATED

Incorporated in the State of Arizona                  I.R.S. No. 86-0220994

                        120 North 44th Street, Suite 200
                           Phoenix, Arizona 85034-1822

                                 (602) 302-8900
                       ----------------------------------

           Securities registered pursuant to Section 12(g) of the Act:

                                  Common Stock
              (12,780,724 shares outstanding as of March 22, 1996)

         Indicate by check mark whether the registrant (1) has filed all reports
required to be filed by Section 13 or 15(d) of the  Securities  Exchange  Act of
1934  during  the  preceding  12 months  (or for such  shorter  period  that the
registrant was required to file such reports),  and (2) has been subject to such
filing requirements for the past 90 days. Yes X  No
                                             ---    ---
         Indicate by check mark if disclosure of delinquent  filers  pursuant to
Item 405 of Regulation S-K (S 229.405 of this chapter) is not contained  herein,
and will not be contained,  to the best of registrant's knowledge, in definitive
proxy or information  statements  incorporated  by reference in Part III of this
Form 10-K or any amendment to this Form 10-K - [ ].

         The aggregate  market value of the voting stock held by  non-affiliates
of the  registrant,  based upon the last reported sales price in NASDAQ National
Market  System on March 22,  1996,  was  approximately  $167,000,000.  Shares of
Common Stock held by each  executive  officer and director have been excluded in
that such persons may be deemed to be affiliates.

<PAGE>
         Materials have been incorporated by reference into this Report from the
following  documents:  (1)  materials  from  the  registrant's  Proxy  Statement
relating to its 1995 Annual Meeting of  Shareholders  have been  incorporated by
reference into Part III and Part IV and (2) documents from the registrant's Form
S-1 Registration  Statements (Nos. 2-70437 and 33-70054),  Form S-3 Registration
Statements  (Nos.  33-58161,  33-61437  and  333-01735),  Form S-8  Registration
Statements (Nos.  2-94805,  33-40353 and 33-73620),  Annual Reports on Form 10-K
for the years December 31, 1984 and 1988, and current  reports on Form 8-K dated
July 17, 1987,  August 3, 1988 have been incorporated by reference into Part IV,
Item 14.  Portions  of the  Annual  Report to  Shareholders  for the year  ended
December 31, 1995 are incorporated by reference into Part II.
<PAGE>
                             INTER-TEL, INCORPORATED
                          1995 FORM 10-K ANNUAL REPORT

                                TABLE OF CONTENTS

                                     PART I

                                                                          Page

Item 1        Business                                                       4
Item 2        Properties                                                    19
Item 3        Legal Proceedings                                             19
Item 4        Submission of Matters to a Vote
              of Security Holders                                           19

                                     PART II

Item 5        Market for the Registrant's Common Stock
              and Related Stockholder Matters                               20
Item 6        Selected Financial Data                                       22
Item 7        Management's Discussion and Analysis of
              Financial Condition and Results of
              Operations                                                    23
Item 8        Financial Statements and Supplementary
              Data                                                          29
Item 9        Changes in and Disagreements with Accountants
              on Accounting and Financial Disclosure                        43

                                    PART III

Item 10       Directors and Executive Officers of the
              Registrant                                                    43
Item 11       Executive Compensation                                        43
Item 12       Security Ownership of Certain Beneficial
              Owners and Management                                         43
Item 13       Certain Relationships and Related
              Transactions                                                  43

                                     PART IV

Item 14       Exhibits, Financial Statement Schedule
              and Reports on Form 8-K                                       44
<PAGE>
                                     PART I

ITEM 1.  BUSINESS

The Company

         Inter-Tel  is a single  point of  contact,  full  service  provider  of
digital communication  platforms,  computer telephone integration (CTI), unified
messaging  software,  long  distance  and  network  services,  network  and data
products and leasing  services.  Because of the modular design and high level of
software content in the Company's  products,  including its AXXESS and Inter-Tel
Axxent systems,  customers can readily  increase the size and  functionality  of
their systems as their future telecommunications needs change.

         The Company has developed a broad distribution  network of direct sales
offices,  dealers  and value added  resellers  (VARs)  which sell the  Company's
products to small-to-medium-size  organizations  and to divisions or departments
of  larger  organizations,   including  Fortune  500  companies,  large  service
organizations and governmental agencies. The Company has 25 direct sales offices
in the  United  States,  one in the United  Kingdom,  one in Japan and a growing
network of hundreds of dealers and VARs who purchase  directly from the Company.
The  Company  is also in the  process  of  expanding  its  international  dealer
network.

         The Company's  strategy is to offer to its  customers,  through a broad
distribution  network,  the Total  Solution  for their  communications  needs--a
single source for their full range of telephony requirements,  and to provide to
its market segment, on a cost-effective  basis,  advanced technologies that have
achieved acceptance in the market for larger systems.

Industry Background

          Recent  changes in  telecommunication  laws  should help to define the
focus of information services in the future. The  Telecommunication  Act of 1996
and AT&T's  announcement  that it will divide itself into three enterprises will
have an impact on the communication  industry. The Telecommunication Act of 1996
opens the market for telephone and cable television services,  forcing telephone
companies to open their networks to competitors and giving consumers a choice of
local phone  carriers.  Conversely,  local phone companies are now able to offer
long  distance  services.  In  addition,  cable  companies  can offer  telephone
services and Internet access.

         These  events  injected an element of confusion  into the market.  This
should provide an  opportunity  for Inter-Tel to offer  additional  products and
services to its customers and to supply  solutions to a fragmented  marketplace.
Because of the complex communication offerings available today, customers should
benefit from a single source solution. Inter-Tel's philosophy is to provide this
total  communication  solution  through its  offering of advanced  products  and
services,  and to provide the technologies  that companies seek to eliminate the
confusion and expense of dealing with multiple vendors.

Products and Services

         The company's  broad  spectrum of products and services span six market
segments, including:

      Digital Communication Platforms
      Computer Telephone Integration
      Voice Processing and Unified Messaging Software
      Network Services and Long Distance
      Network and Data Products
      Flexible Financing

Digital Communication Platforms

         Inter-Tel offers an extensive line of digital  communication  platforms
and software to meet the requirements of  small-to-medium-sized  companies.  The
Inter-Tel  Axxent and AXXESS  incorporate  the power and flexibility of Computer
Telephone  Integration  (CTI) technology.  Using this technology,  companies can
tailor applications to enhance their operations.

         Because   Inter-Tel's  digital   communication   platforms  conform  to
established  computer  telephony industry standards such as MAPI, TAPI and TSAPI
and  interface  standards  such as MVIP and SCSA,  customers  can choose  from a
variety of either system level or desktop  applications.  In addition,  advanced
digital  services,   including  T-1  and  Integrated  Services  Digital  Network
("ISDN"),  are  used  with  Inter-Tel's  platforms,  providing  some of the best
combinations of services available.

         AXXESS

         The Company commenced  commercial shipments of the AXXESS system in the
fourth  quarter of 1993. In 1994,  the Company  released  AXXESS  version 2.0, a
system that  supports a total of 12 to 120  telephones  and trunk lines.  AXXESS
version  3.0,  released in the third  quarter  1995,  expanded the system to 256
ports and  enhanced the  AXXESSORY  Talk voice  processing  system by adding fax
applications.  AXXESS  version 4.0,  scheduled for release  second quarter 1996,
will  expand  the  system  to 512 ports and add such  advanced  capabilities  as
primary  rate ISDN  support,  integrated  call  recording  and voice  prompts in
multiple languages. The suggested retail price for the AXXESS system ranges from
approximately $10,000 to $400,000.

         The system  incorporates  fully-digital  processing and transmission to
the  desktop  and open  architecture  interfaces  which  allow the  system to be
integrated   with  and  controlled  by  attached   computers  such  as  PCs  and
workstations.  The system  incorporates  over one million lines of  proprietary,
object-oriented  C++  software  developed  by  the  Company,  which  facilitates
upgrades and incorporation of additional features and functionality.

         AXXESS system telephones incorporate  user-friendly,  6 by 16 character
LCD displays  with menu keys that permit the user to select from  multiple  menu
choices or access additional menu screens.  AXXESSORY Talk, the integrated voice
processing  application,  permits  push-button  selection  of  voice  processing
commands  to appear on the LCD  display,  as well as  voice-prompted  selections
through  the  telephone  keypad.  Version  4.0 of the  system is  multi-lingual,
offering  English or Japanese  voice  prompts and LCD  displays and allowing the
user to switch from one language to the other. Additional languages can be added
in the future.

         The open architecture  interface permits tight integration with a PC or
workstation  system bus, using several industry-standard   interfaces to provide
efficient  access  to  voice  processing  and  other  applications  on the PC or
workstation.  Applications  include database  look-up (which utilizes  Caller-ID
information to retrieve customer  information  automatically from a computerized
database),  automated  attendant,  interactive  voice  response,  automatic call
distribution (which queues and prioritizes  incoming calls), and call accounting
(which  permits the  monitoring  of telephone  usage and toll cost).  The AXXESS
system  is  managed  through  a  Microsoft  Windows-based  interface  on a PC to
facilitate installation, system configuration and programming.

         The AXXESS system utilizes  advanced  software to configure and utilize
real-time   digital   signal   processing   ("DSP")   semiconductor   components
incorporated  into the system  hardware.  The use of DSPs and  related  software
lowers  system  costs,   permits  higher   functionality  and  increases  system
flexibility.  For  example,  DSPs can be  configured  by the system  manager for
different  combinations  of  speakerphones,  conference  capabilities  and other
DSP-based  facilities.   The  system's  speakerphones   incorporate  full-duplex
technology,  which permits  speakerphones  to transmit in both directions at the
same time  without the  necessity  to override  one  speaker's  voice to prevent
feedback interference.

         The  AXXESS  software  is  written  in  a  high-level,  object-oriented
language which can operate on many commonly used  processors.  Accordingly,  the
software can be readily ported to other hardware platforms.  The Company intends
to port the AXXESS  software  to faster  microprocessors  which will  permit the
AXXESS to grow to a much larger size, in order to enhance the  functionality and
performance  of these  larger  systems and to permit a  migration  path from the
smaller AXXESS system as a customer's system requirements increase.

         Inter-Tel Axxent

         The Company  introduced its newest product line, the Inter-Tel  Axxent,
in the  third  quarter  of 1995.  The  system  supports  16 lines  and 8 trunks.
Software version 2.0, scheduled to be released third quarter 1996, will increase
the system  capacity to 24 lines and 12 trunks.  Small  businesses are demanding
advanced telephony  applications  formerly reserved only for large corporations.
The  Inter-Tel  Axxent is designed to bring many of the  advanced  features  and
functionality of the AXXESS system to smaller  installations on a cost-effective
basis  while   enabling   users  to  migrate  to  an  AXXESS   system  as  their
telecommunications  needs evolve.  The Inter-Tel  Axxent  provides  leading edge
capabilities such as computer telephone integration,  DSP technology,  real-time
ACD reporting,  and  integrated  voice  processing.  Housed in a compact PC type
mid-tower,  the  Inter-Tel  Axxent  platform  also offers the  convenience  of a
default database so the system is fully operational as soon as it is plugged in.
Basic database  programming can also be performed  through the digital telephone
terminals. The system is sold through direct sales offices and direct dealers to
professional businesses such as doctors, lawyers, and architects.  The suggested
retail price ranges from approximately $3,000 to $20,000.

         In addition to its line of digital communication platforms, the Company
continues to have success in its direct  sales  offices and dealer  distribution
channels  with its  traditional  IMX and  G-Series  family  of  products.  These
products  economically  bring advanced  communication  services to the company's
customers, however, without the advantages of the open architecture capabilities
of the AXXESS and Inter-Tel Axxent. These products include:

      GLX and GLX+
      GMX-48
      IMX 1224/2448/2460
      IMX/GMX 256
      IMX/GMX 416/832

         Inter-Tel also distributes  other leading  telecommunications  products
from its Factored  Products  Division through its direct sales offices,  dealers
and VARs.  Factored Products  represents products that Inter-Tel has endorsed as
the leading  communications  peripherals utilized in many day-to-day  functions.
Businesses   require   telecommunications    products   to   provide   increased
productivity,  ease  of  operations  and  reliability.  Many of  these  products
interface  with  Inter-Tel  telephone  systems.  Inter-Tel's  product  selection
consists of  videoconferencing,  battery  backup,  headsets,  surge  protection,
paging equipment, wireless communications and data multiplexers.

Computer Telephone Integration (CTI)

         CTI technology  links two of the most  important  business tools -- the
computer  and  the   telephone  --  into  one  seamless   environment   for  the
communication  needs of a  company.  CTI  technology  allows  users  to  perform
multiple tasks, from data handling to answering  telephone calls, on the desktop
PC.  Inter-Tel is bringing CTI  technology  to many  diverse  companies  through
desktop and system  level  applications.  Its advanced  communication  platforms
enable users to process calls using their PC and Windows interface.

         AXXESSORY  Connect software provides a Windows interface for the AXXESS
platform, allowing users to answer phone calls from their desktop PCs. Using the
desktop  interface,  AXXESSORY Connect provides  industry standard  protocols to
integrate with other Windows applications such as personal information managers.
Incoming calls will trigger a "screen pop" containing  customer records or other
pertinent  information  to a user,  reducing wait times and  enhancing  customer
service.  Inter-Tel is working with a number of third party software  developers
to create a seamless working  environment for database,  personal  organizer and
terminal emulation programs with AXXESSORY Connect.

         In addition,  system level applications can help companies manage calls
at peak efficiency.  Automatic Call Distribution,  for example,  routes incoming
calls,  based on various  criteria,  to call center  agents.  It also  collects,
analyzes and reports real-time call-processing information.

         The market for CTI is rapidly expanding. As CTI technology becomes more
widespread, Inter-Tel will continue to work to create products and services that
are intended to help companies increase their productivity.

Voice Processing and Unified Messaging Software

         The  manner in which  companies  process  their  information  can be as
important as the  information  itself.  Inter-Tel  has  developed  its own voice
processing software that integrates tightly with communication platforms.

         Inter-Tel offers the following voice processing  platforms to work with
its communication  platforms:  AXXESSORY Talk, Axxent Talk, and the IVX500.  All
three  platforms  include  the open,  industry-standard  Multi-Vendor  Interface
Protocol  ("MVIP"),  a standard for connecting  multi-vendor  PC-based boards in
voice  processing,  data switching and video  applications.  AXXESSORY Talk also
offers a fax back feature,  which allows  customers to have  documents  faxed to
them, freeing employees from spending valuable time at the fax machine.

         As the need to merge different  types of messages  continues to evolve,
Inter-Tel is developing unified messaging  software.  Unified messaging software
integrates  e-mail,  fax and voice mail through one universal in-box at both the
PC and the phone. Using a Graphical User Interface (GUI) such as Windows,  users
are able to see and control  all of the  different  types of messages  they have
received.

         Inter-Tel  is  developing   unified  messaging   software  to  work  in
conjunction with the Microsoft Exchange messaging client, which is included with
Windows 95.  Inter-Tel's  software  will  conform to the  Messaging  Application
Programming  Interface (MAPI) standard developed by Microsoft and will work with
the AXXESSORY Talk digital voice processing platform.

         The first release,  scheduled for 1996,  will provide users with access
to voice  mail from  their PCs and will be used in  conjunction  with  Microsoft
Exchange and a GUI media player to play back messages.  The system will have the
ability to pull voice messages over to the PC as an object, allowing the user to
embed voice messages into e-mail or fax messages.

         Unified  messaging should provide the flexibility to retrieve  messages
anywhere from a phone or a PC connected to a modem.

Network Services and Long Distance

         Effective  communication begins with effective network services.  These
services include domestic and international  long distance,  dedicated  services
such as T-1 and ISDN, and videoconferencing, which can enhance the way a company
sends and  receives  information.  Inter-Tel  provides  these  services and more
through its NetSolutions division.

         Using  digital  fiber optic  technology  and high capacity T-1, 56K and
ISDN facilities,  NetSolutions  provides advanced  telecommunication  solutions.
Also,  as part of its long distance  service,  Inter-Tel  NetSolutions  offers a
feature-rich  calling  card  that  can be used  worldwide.  Offering  both  cost
efficiency  and  reliability,   the  NetSolutions   calling  card  provides  the
convenience  and features of its long  distance  services.  One  telephone  call
accesses the network,  and  individual  account  codes help track calls for easy
account management.

         In addition,  Inter-Tel  NetSolutions  offers call accounting  services
which feature detailed  invoices and customized  reports that can help customers
identify individual costs,  potential needs and specific calling patterns.  Each
month, customers can receive three reports--area code summary,  traffic summary,
and  frequently  called   numbers--in   addition  to  their  billing  statement.
Specialized  management  reports are also  available  that  address many diverse
business needs.

         As company travel budgets continue to shrink, videoconferencing is also
becoming  more  accepted  in  today's  business  environment.  Videoconferencing
services can help companies save time and money by reducing  business travel and
allowing  for fast,  efficient  decision-making.  Along with  group and  desktop
platforms  offered  by  Inter-Tel's  Factored  Products  division,  NetSolutions
provides videoconferencing network services including ISDN, Switched 56, and T-1
to businesses of any size.

Network And Data Products

         Inter-Tel's networking solutions connect computers within a building or
across the country. Local Area Networks (LANs) and Wide Area Networks (WANs) are
the means by which data and communication are relayed throughout organizations.

         Inter-Tel designs,  installs and services total  communication and data
packages,  including  LANs and  WANs,  that  help  companies  effectively  relay
information.  Inter-Tel has the resources and technology to get different  types
of equipment  "talking" to each other.  As the  importance  and quantity of data
traffic has steadily increased,  the successful transmission of data traffic has
become the primary reason for companies to create strong,  efficient LANs and/or
WANs.

Flexible Financing

         Inter-Tel  combines all of its products and services  with a full range
of affordable  financing programs.  With Inter-Tel,  customers can acquire their
telephony and computer platforms, software applications and services, as well as
financing, all from a single source.

         Inter-Tel's Totalease program provides the customer with a total system
solution at a fixed monthly cost. The Totalease includes full system maintenance
and  training,  fixed  equipment  add-on and upgrade  provisions,  risk of loss,
guaranteed renewal options and other services. With Totalease, Inter-Tel manages
the  responsibilities  and risks  associated  with  ownership of  communications
equipment. Customers can then focus their time on their business.

         Inter-Tel  also offers a full line of lease purchase  financing.  Lease
terms  range  from 24 to 84  months  with  $1.00,  fixed and fair  market  value
purchase options.  In addition,  Inter-Tel offers customized  financing packages
and new business leases for customers with special  financial needs. By offering
this type of financing to acquire Inter-Tel products and services,  the customer
can maintain a direct, long term relationship with Inter-Tel.

         Leasing is a viable option for businesses that want technology  without
paying up front acquisition costs.  Inter-Tel's leasing programs provide a total
solution at a set monthly cost, making advanced technology affordable.

Sales and Distribution

         The Company has developed a broad distribution  network of direct sales
offices,  dealers and value added  resellers  (VARs) which market the  Company's
products to small to medium size  organizations  and divisions or departments of
larger  organizations.  In the United  States,  the Company has 25 direct  sales
offices  and a growing  network of  hundreds  of dealers  who  purchase  systems
directly from the Company.  Direct  dealers are typically  located in geographic
areas in which the Company does not maintain  direct sales offices.  The Company
is  additionally  pursuing  distribution  of its  products  through  value added
resellers (VARs). These resellers have traditionally sold complex data solutions
to  customers,  and the  Company is seeking to  leverage  this  distribution  to
capitalize on the merging of the computer and telephony industries.  The Company
maintains a dealer  support office and direct sales office in the United Kingdom
and has a network of  approximately 20 dealers in the United Kingdom and Europe.
In addition, in 1993 the Company opened a dealer support office and direct sales
office in Japan and is in the process of establishing dealers in Asia.

         The Company believes that its success depends in part upon the strength
of its  distribution  channels and the ability of the Company to maintain  close
access to its end user customers.  In recent periods,  the Company has sought to
improve its access to end user customers by effecting strategic  acquisitions of
resellers of telephony products and services in markets in which the Company has
existing  direct sales offices and in other strategic  markets.  To this end, in
1995 the Company  acquired  American  Telcom Corp.  of Georgia,  Inc. and Access
West,  Inc..  The Company has expanded its direct sales office  personnel from a
total of 367  persons at December  31,  1991 to a total of 473 at  December  31,
1995.

         The Company's sales through its direct sales offices as a percentage of
total sales have increased  slightly from 58.7% of net sales in 1992 to 59.1% of
net sales in 1995. Sales to distributors,  dealers, and VARs have decreased from
34.0% of net  sales in 1992 to 31.5% of net  sales in 1995.  Sales  through  the
Company's long distance and network services  operation have increased from 3.9%
of net sales in 1992 to 4.4% of net sales in 1995.

         Sales  of  systems  through  the  Company's  direct  dealers  typically
generate  lower gross  margins  than sales  through the  Company's  direct sales
organization,  although direct sales  typically  require higher levels of sales,
marketing,  general and  administrative  expenses.  Accordingly,  the  Company's
margins  may vary from  period to period  depending  upon the mix of dealer  and
direct  sales.  Direct  dealers  and VARs  typically  enter  into  non-exclusive
reseller  contracts  for a term  of one or more  years.  The  Company  generally
provides support and other services to the reseller pursuant to the terms of the
agreement.  The agreements often include  requirements that the reseller meet or
use its best efforts to meet  minimum  annual  purchase  quotas.  The  Company's
experience  is that dealers and VARs maintain low  inventories  of the Company's
products  and,  accordingly,  the Company has  experienced  insignificant  stock
rotation returns and price protection credits to date.

         International sales, which to date have been made through the Company's
United Kingdom and Japan subsidiaries,  accounted for approximately 1.7%, of net
sales in 1995.  In order to sell its products to  customers in other  countries,
the Company must comply with local  telecommunications  standards. The Company's
new AXXESS system can be readily altered through software  modifications,  which
the Company  believes will facilitate  compliance with these local  regulations.
However,  the Company has experienced  delays in the United Kingdom in achieving
final regulatory  approval of its products.  In addition,  the AXXESS system has
been designed to support  multi-lingual  functionality,  and currently  supports
English and Japanese.  The Company is presently  establishing dealer networks in
Japan and Asia and is  expanding  its dealer  network in the United  Kingdom and
Europe.

Research and Development

         The Company's  research and  development  efforts over the last several
years have been focused  primarily on developing new products like the Inter-Tel
Axxent system,  enhancing the CTI capabilities of the AXXESS product, as well as
expanding  the  capacity  of the  Company's  AXXESS and  AxxessoryTalk  systems.
Current  efforts  are related to support of industry  standard  CTI  interfaces,
development of additional  applications  and features,  and the development of a
LAN-based  Communications Server incorporating the Company's Call Processing and
Voice Processing  software.  New applications under development  include Primary
and Basic  Rate  ISDN,  telecommunications  networking,  and  unified  messaging
software.  The  software-based  architecture  of the AXXESS  system  facilitates
maintenance and support,  upgrades, and incorporation of additional features and
functionality.

         The  Company  had a total  of 73  personnel  engaged  in  research  and
development  as of December 31, 1995.  Research and  development  expenses  were
$5,763,517; $4,536,882 and $4,114,385 for 1995, 1994 and 1993, respectively.

Manufacturing

         The Company manufactures substantially all of its systems through third
party subcontractors  located in the United States,  China, and the Philippines.
These  subcontractors use both standard and proprietary  integrated circuits and
other  electronic   devices  and  components  to  produce  telephone   switches,
telephones   and   printed   circuit   boards  to  the   Company's   engineering
specifications  and designs.  The suppliers  also inspect and test the equipment
before  delivering  them to the Company,  which  performs  systems  integration,
software  loading,  final testing and shipment.  The Company  maintains  written
agreements  with its  principal  suppliers.  The  Company  provides  a  forecast
schedule to its suppliers and revises the forecast on a periodic basis.

         Foreign manufacturing facilities are subject to changes in governmental
policies,  imposition  of tariffs  and import  restrictions,  and other  factors
beyond  the  Company's  control.  Certain  of  the  microprocessors,  integrated
circuits and voice processing  interface cards used in the Company's systems are
currently  available  from a single or limited  sources of supply.  From time to
time,  the Company  experiences  delays in the supply of components and finished
goods. Delay or lack of supply from existing sources or the inability to develop
alternative  sources if and when  required in the future  could  materially  and
adversely affect operating results. 

Customer Service and Support

         The Company  believes that  customer  service and support is a critical
component of customer  satisfaction  and the success of the Company's  business.
The Company  operates a Technical  Support  "hotline" to provide a full range of
telephone support to its distributors,  dealers and end user customers,  free of
charge through a toll-free number.  The Company also provides  on-site  customer
support and, through remote diagnostic procedures, has the ability to detect and
correct system problems from its Technical Support facilities.

         Information  taken from  customer  call records  allows  feedback  into
Inter-Tel's Quality First continuous  improvement process, thus providing a road
map for continuous product and service enhancements. Each direct sales office is
given  a  periodic  service   activity  report   summarizing  the  reasons  that
technicians  are  asking for  assistance  and  common  issues  that give rise to
technical  inquiries.  This  allows  them to  analyze  trends  in their  service
operations and provide better customer service.

Quality

         The Company believes that the quality of its systems,  customer service
and support,  and other  aspects of its  organization  is a critical  element of
meeting  the  needs of its  customers.  Through  its  Quality  First  continuous
improvement  process initiated in 1991,  Inter-Tel  implements quality processes
throughout  its  business   operations.   The  Company  has  established  formal
procedures to ensure  responsiveness to customer  requests,  to monitor response
times and to measure  customer  satisfaction.  The Company has also  established
means by which all end users,  including  customers of the Company's  resellers,
can make  product  enhancement  requests  directly to the  Company.  The Company
supports  its  dealers and VARs  through an  extensive  training  program at the
Company's  facility and at dealer sites, a toll-free telephone  number for sales
and technical support,  and the provision of end user marketing  materials.  The
Company  typically  provides a one year warranty on its systems to end users. In
manufacturing,  the Company  continuously  monitors  the quality of the products
produced on its behalf by the  Company's  manufacturing  subcontractors,  and is
extending the  Company's  Quality First  continuous  improvement  process to its
suppliers.

Competition

         The market for the  Company's  products  is highly  competitive  and in
recent  periods  has  been  characterized  by  pricing  pressures  and  business
consolidations.  The Company's competitors include AT&T and Northern Telecom, as
well as Comdial,  Executone,  Iwatsu,  Mitel,  NEC,  Nitsuko,  Panasonic,  ROLM,
Toshiba  and  others.  Many of  these  competitors  have  significantly  greater
financial,  marketing and technical resources than the Company. The Company also
competes  against the regional Bell  operating  companies  (RBOCs),  which offer
systems produced by one or more of the aforementioned competitors and also offer
Centrex  systems in which  automatic  calling  facilities  are provided  through
equipment located in the telephone company's central office.

         The  Telecommunication Act of 1996 and AT&T's announcement that it will
divide itself into three  enterprises  will have an impact on competition in the
communication  industry.  The Telecommunication Act of 1996 opens the market for
telephone and cable television  services,  forcing  telephone  companies to open
their  networks  to  competitors  and giving  consumers  a choice of local phone
carriers.  Conversely, local phone companies are now able to offer long distance
services. In addition, cable companies can offer telephone services and Internet
access.  These changes will increase  competition in the communication  industry
and will create  additional  competition and  opportunities  in customer premise
equipment as these new services and interfaces become available.

         In the market for voice processing applications,  including voice mail,
the  Company  competes  against  Centigram  Communications  Corporation,   Octel
Corporation,  AVT and other  competitors,  certain of which  have  significantly
greater  resources than the Company.  In the market for long distance  services,
the Company competes against AT&T, MCI, US Sprint and other competitors, many of
which have  significantly  greater  resources than the Company.  With the recent
Telecommunications  Act,  the  Company  will also  compete  with RBOCs and cable
companies for long distance  business.  Key  competitive  factors in the sale of
telephone  systems  and  related  applications  include  performance,  features,
reliability, service and support, name recognition,  distribution capability and
price.  The Company  believes  that it competes  favorably  in its markets  with
respect to the  performance,  features and price of its systems,  as well as the
level of service and support that the Company provides to its customers. Certain
of the Company's  competitors  have  significantly  greater name recognition and
distribution  capabilities than the Company,  although the Company believes that
it has  developed  a  competitive  distribution  presence  in  certain  markets,
particularly  those  where the  Company has direct  sales  offices.  The Company
expects that competition will continue to be intense in the markets addressed by
the  Company,  and there can be no  assurance  that the Company  will be able to
continue to compete successfully.

Intellectual Property Rights

         In addition to the factors  discussed above,  the Company's  ability to
compete   successfully  depends  on  its  ability  to  protect  the  proprietary
technology  contained in its products.  The Company  relies  principally  upon a
combination  of copyright  and trade secret laws and  contractual  provisions to
establish  and  protect  its  proprietary  rights in its  systems.  The  Company
generally  enters  into  confidentiality   agreements  with  its  employees  and
suppliers,  and limits access to its  proprietary  information.  There can be no
assurance that these protections will be adequate to deter  misappropriation  of
the Company's  technologies  or independent  third party  development of similar
technologies or product features.

         From time to time,  the  Company  is  subject  to  assertions  that the
Company's  products infringe the intellectual  property rights of third parties.
Such claims could require the Company to expend  significant sums in litigation,
could  require  the  Company to pay  damages,  and could  require the Company to
develop non-infringing technology or to acquire licenses to the technology which
is the subject of the claimed infringement.

Employees

         As of December 31, 1995, the Company had a total of 928  employees,  of
whom 739 were engaged in sales,  marketing and customer support,  72 in quality,
manufacturing and related operations, 73 in research and development,  and 44 in
finance and  administration.  The Company's  future success will depend upon its
ability to attract,  retain and motivate highly qualified employees,  who are in
great demand. The Company believes that its employee relations are excellent.


              DIRECTORS AND EXECUTIVE OFFICERS OF THE REGISTRANT

Name                                Age                 Position
- ----                                ---                 --------

Steven G. Mihaylo                   52                 Chairman of the Board of
                                                       Directors and Chief
                                                       Executive Officer
Thomas C. Parise                    41                 President and Chief
                                                       Operating Officer
Craig W. Rauchle                    40                 Executive Vice President
W. Kris Brown                       42                 Vice President
Michael J. Sargent                  46                 Vice President
Hiroshige Sugihara                  36                 Vice President
Ross McAlpine                       44                 President of Inter-Tel
                                                       Leasing, Inc.
Kurt R. Kneip                       33                 Vice President, Chief
                                                       Financial Officer, and
                                                       Secretary/Treasurer
Gary Edens                          54                 Director
Maurice H. Esperseth                70                 Director
C. Roland Haden                     55                 Director
Norman Stout                        38                 Director
Kathleen R. Wade                    42                 Director

         MR. MIHAYLO,  the founder of the Company, has served as Chairman of the
Board of Directors of the Company since  September 1983, as President from March
1984 until December 1994,  and as Chief  Executive  Officer of the Company since
its formation in July 1969.  Mr. Mihaylo also served as President of the Company
from July 1969 until  September  1983 and as Chairman of the Board of  Directors
from July 1969 to October 1982. Mr. Mihaylo also is a director of MicroAge, Inc.
and Microtest, Inc.

         MR.  PARISE was elected  President of the Company in December  1994. He
has been Senior Vice  President of the Company since 1986. He is also  President
of Inter-Tel Integrated Services, Inc., a wholly owned research and development,
manufacturing and distribution  subsidiary of the Company. Mr. Parise joined the
Company in 1981 and became Branch  General  Manager of the Phoenix  Direct Sales
Office in 1982. In 1983, he became the Mountain Regional Vice President,  and in
January 1985 he was appointed  Vice  President of Operations  and Sales Support.
Mr. Parise also is a director of Globe Business Resources, Inc.

         MR.  RAUCHLE was elected  Executive Vice President in December 1994. He
had been Senior Vice  President  of the Company and  continues  as  President of
Inter-Tel  DataCom,  Inc., a wholly owned sales  subsidiary  of the Company.  In
addition,  he  currently  serves the Company and all  subsidiaries  in corporate
strategic planning and mergers and acquisitions  activities.  Mr. Rauchle joined
the Company in 1979 as Branch General  Manager of the Denver Direct Sales Office
and in 1983 was appointed the Central Region Vice President and subsequently the
Western  Regional  Vice  President.  From 1990 to 1992,  Mr.  Rauchle  served as
President of Inter-Tel Communications, Inc.

         MR. BROWN became a Vice  President of the Company in December 1994 when
he was promoted to President  of Inter-Tel  Communications,  which is one of the
Company's  Regional  Direct  Sales  Subsidiaries.  In 1987,  he was  promoted to
Regional Vice President of the Southeast Region. Mr. Brown joined the Company in
1985 as the General  Manager of the Tampa  office,  the first  direct  office in
Florida, and has expanded the Florida direct offices to include Tallahassee, Ft.
Lauderdale  and,  most  recently,  North  Miami.  Mr.  Brown  obtained a B.A. in
Marketing in 1980 from the University of South Florida at Tampa.

         MR.  SARGENT was promoted to Vice  President,  Marketing  and Strategic
Programs in January  1995.  In this  position,  he is  responsible  for business
development  and  strategic  analysis  of  current  practices  with  the goal of
attaining  substantial corporate growth. Mr. Sargent joined Inter-Tel in 1984 as
a software  design engineer and progressed  through sales  engineering and sales
management,  serving as the  Director of Sales and  Marketing  for the past four
years.  Mr.  Sargent  holds a Bachelor  of Science  Degree in  Computer  Systems
Engineering.

         MR.  SUGIHARA has been Vice  President of the Company and  President of
Inter-Tel  Japan,  Inc. since June 1993. Born in Osaka,  Japan, Mr. Sugihara was
employed by Forval Corporation, a publicly traded Japanese company, from 1984 to
1992 and in 1989  established  Forval  America,  Inc.,  where he  served as Vice
President/Secretary/Treasurer and member of the Board of Directors.

         MR.  MCALPINE has served as President  of  Inter-Tel  Leasing,  Inc., a
wholly-owned subsidiary of the Company, since April 1993. He also served as Vice
President of Inter-Tel  Communications,  Inc.  from April 1991 to April 1992 and
Treasurer  since April 1992.  He joined the Company in July 1991 when  Inter-Tel
acquired  Telecommunications  Specialists,  Inc. Prior to joining Inter-Tel, Mr.
McAlpine  worked 17 years in the leasing and financial  services  industry.  Mr.
McAlpine holds an undergraduate  degree in Accounting from Southwest Texas State
University.

         MR. KNEIP has served as Vice President and Chief  Financial  Officer of
the Company  since  September  1993.  He was elected  Secretary and Treasurer in
October  1994.  He joined the Company in May 1992 as Director of Corporate  Tax,
after  seven years with the  accounting  firm of Ernst & Young.  Mr.  Kneip is a
Certified Public  Accountant,  and holds an  undergraduate  degree in Commercial
Economics   from  South  Dakota  State   University  and  a  Masters  Degree  in
Professional Accountancy from the University of South Dakota.

         MR. EDENS was elected as a director of the Company in October  1994. He
has been a broadcasting  media executive from 1970 to 1994,  serving as Chairman
and Chief Executive Officer of Edens  Broadcasting,  Inc. from 1984 to 1994 when
that  corporation's  nine radio stations were sold. He presently is President of
The Hanover  Companies,  Inc.,  an  investment  firm.  He is an active leader in
various business, civic and philanthropic organizations.

         MR.  ESPERSETH  has been a director of the Company  since October 1986.
Mr.   Esperseth   joined   the   Company  in   January   1983  as  Senior   Vice
President-Research and Development,  after a 32-year career with GTE, and served
as  Executive  Vice  President  of Inter-Tel  from 1986 to 1988.  Mr.  Esperseth
retired as an officer of the Company on December 31, 1989.

         DR. HADEN has been a director of the Company since 1983.  Dr. Haden has
been Vice Chancellor and Dean of Engineering of Texas A&M University since 1993.
Previously, he served as Vice Chancellor of Louisiana State University from 1991
to 1993,  Dean of the College of  Engineering  and  Applied  Sciences at Arizona
State  University  from 1989 to 1991,  Vice  President  for Academic  Affairs at
Arizona  State  University  from  1987  to  1988,  and  Dean of the  College  of
Engineering  and Applied  Sciences from 1978 to 1987. Dr. Haden holds a doctoral
degree in Electrical  Engineering from the University of Texas and has served on
the faculties of the University of Oklahoma and Texas A & M University.

         MR.  STOUT was elected a director of the Company in October  1994.  Mr.
Stout has been President of Superlite  Block,  a manufacturer  of concrete block
since February  1993.  Prior thereto he was employed by  Bouhem-Fields,  Inc. of
Dallas,  Texas, a manufacturer of crushed stone, as Chief Executive Officer from
1990 to 1993 and as Chief Financial Officer from 1986 to 1990.  Previously,  Mr.
Stout was a Certified Public Accountant with Coopers & Lybrand.

         MS. WADE was elected a director of the Company in April 1994.  Ms. Wade
is a former director and Co-Chief Executive Officer of Continental Homes Holding
Corporation,  having been employed by this multi-market  production  homebuilder
and mortgage  company and its  predecessor  from 1978 to 1995. In September 1995
Ms. Wade resigned from Continental Homes and is currently acting as a consultant
to Continental  Homes.  Prior thereto,  Ms. Wade, a Certified Public Accountant,
was employed by Ernst & Ernst, an international accounting firm.

         The  Board of  Directors  has an  Audit  Committee  and a  Compensation
Committee.  The  Audit  Committee,  consisting  of  Directors  Wade,  Stout  and
Esperseth,  is charged with reviewing the Company's  annual audit and meets with
the Company's independent auditors to review the Company's internal controls and
financial  management  practices.  The  Compensation  Committee,  consisting  of
Messrs.  Esperseth,  Edens  and  Haden,  recommends  to the  Board of  Directors
compensation for the Company's key employees and administers the Company's stock
option plans.

ITEM 2.  PROPERTIES

         The Company  maintains  its  corporate  headquarters  at 120 North 44th
Street, Suite 200, Phoenix, Arizona pursuant to a lease that expires in 2000. It
also maintains its distribution and support  operations in an 85,000 square foot
building located in Chandler,  Arizona pursuant to a lease that expires in 2008.
In  addition,  the Company  leases  sales and  support  offices in a total of 25
locations  in the  United  States  and two  locations  overseas.  The  Company's
aggregate  monthly  payments  under these  leases are  currently  $192,000.  The
Company  believes that its existing  facilities are adequate to meet its current
needs and that additional or alternative space will be available as necessary in
the future on commercially reasonable terms.

ITEM 3.  LEGAL PROCEEDINGS

         The Company has no legal proceedings in process or pending for which it
believes an  unfavorable  outcome  would have a material  adverse  impact on the
financial position of the Company.

ITEM 4.       SUBMISSION OF MATTERS TO A VOTE OF SECURITY HOLDERS

         The following  matters are  submitted to a vote of security  holders in
addition to the proposal to elect the  directors of Inter-Tel,  Incorporated  to
serve  for the  ensuing  year.  Please  refer to the 1995  Proxy  Statement  for
detailed information regarding each of these proposals:

                               FIRST AMENDMENT TO
                      THE 1990 DIRECTORS STOCK OPTION PLAN
                                (Proposal No. 2)

Amend Section 4(b)(iii) of the Plan to read in full as follows:

"Each Eligible  Director shall  automatically  receive,  five (5) days after the
date of his or her election or  reelection  in 1996 only,  an Option to purchase
2,500 additional  shares of the Company's  Common Stock.  Beginning in 1996, and
continuing  annually  thereafter,  each Eligible  Director  shall  automatically
receive,  five (5) days  after the  meeting  of the Board of  Directors  for the
Company's  third  quarter of each year, an Option to purchase  2,500  additional
shares of the Company's Common Stock."


                           Approval of the Adoption of
                   an Amendment to Article IX, Paragraph 1 of
                the Company's Restated Articles of Incorporation
                                (Proposal No. 3)

1.       Paragraph 1 of Article IX of the Restated  Articles of Incorporation is
amended in its entirety to reads as follows:

         "The corporation shall indemnify any and all of its existing and former
directors and officers to the fullest extent permitted by Arizona law; provided,
however, that the corporation shall have the right to refuse  indemnification in
any instance in which the person to whom  indemnification  would  otherwise have
been applicable shall have  unreasonably  refused to permit the corporation,  at
its own expense and through counsel of its own choosing, to defend him or her in
the action."

                           Approval of the Adoption of
                   an Amendment to Article IX, Paragraph 2 of
                the Company's Restated Articles of Incorporation
                                (Proposal No. 4)

2.       Paragraph  2 of  Article  IX is  amended  in its  entirety  to  read as
follows:

         "Director Liability:  The liability of a director or former director to
the  corporation or its  shareholders  shall be eliminated to the fullest extent
permitted by Section 10-202.B.1 of the Arizona Revised Statutes.  If the Arizona
Business  Corporation  Act is  amended to  authorize  corporate  action  further
eliminating or limiting the liability of directors,  the liability of a director
of the  corporation  shall  be  eliminated  or  limited  to the  fullest  extent
permitted by the Arizona  Business  Corporation  Act, as amended.  Any repeal or
modification  of this  Article IX,  Paragraph 2 shall not  adversely  affect any
right or protection of a director of the  corporation  existing  hereunder  with
respect  to any  act or  omission  occurring  prior  to or at the  time  of such
repeal."

                                     PART II

ITEM 5.       MARKET FOR THE REGISTRANT'S COMMON STOCK AND
              RELATED STOCKHOLDER MATTERS

         Inter-Tel  Common Stock is traded  over-the-counter  (symbol  INTL) and
since February 1983 has been included in the NASDAQ National  Market System.  As
of February 1, 1996 there were of record approximately 1,000 shareholders of the
Company's  common stock.  The Company  believes  there are  approximately  2,000
additional beneficial holders of the Company's Common Stock. The following table
sets forth high and low closing prices reported by NASDAQ.

         Inter-Tel  has  never  paid a cash  dividend  on its  common  stock and
presently  does not  intend to do so.  Future  dividend  policy  will  depend on
Company  earnings,  capital  requirements for growth,  financial  conditions and
other factors.
                 1995                      High              Low

                 First Quarter             13                6 7/8
                 Second Quarter            16 1/8            11 9/16
                 Third Quarter             19 3/4            14 7/8
                 Fourth Quarter            17 3/8            13 7/8

                 1994                      High              Low

                 First Quarter             12 1/8            8 5/8
                 Second Quarter            11                8 1/2
                 Third Quarter             10 1/8            7
                 Fourth Quarter            9 3/4             6

         Statements  contained in this Form 10-K which are not historical  facts
are forward-looking statements as that term is defined in the Private Securities
Litigation  Reform Act of 1995. Such  forward-looking  statements are subject to
risks and  uncertainties  which could cause actual results to differ  materially
from those  projected.  Such risks and  uncertainties  include  fluctuations  in
customer  demand,  and timing and  acceptance of new product  introductions  and
general  economic  conditions,  as well as other risks detailed in the Company's
filings with the Securities and Exchange  Commission,  including its most recent
Form S-3, annual report and Proxy Statement filings.

<PAGE>
- --------------------------------------------------------------------------------
ITEM 6.   SELECTED FINANCIAL DATA
<TABLE>
Financial Summary (1)
<CAPTION>
(In thousands, except
per share amounts and ratios)                        For the years ended December 31,


                                            1995          1994         1993         1992         1991

<S>                                       <C>          <C>          <C>           <C>           <C>    
Net sales                                 $148,846     $122,617     $102,377      $87,211       $71,509

Cost of sales                               87,031       73,482       62,791       53,585        44,229
Research & development                       5,764        4,537        4,114        3,928         3,638
Selling, general and
   administrative                           42,609       35,785       29,032       24,545        21,521
Special charge                               1,315 (2)       --           --           --            --
- -------------------------------------------------------------------------------------------------------
Operating income                            12,127 (2)    8,813        6,440        5,153         2,121
- -------------------------------------------------------------------------------------------------------
Interest and other income                    1,674          904          282          664           515
Interest expense                              (101)        (120)        (445)        (727)         (944)
- -------------------------------------------------------------------------------------------------------
Income before income taxes and
   discontinued operations,                 13,700 (2)    9,597        6,277        5,090         1,692
Income taxes                                 5,249        3,648        2,381        1,901           676
- -------------------------------------------------------------------------------------------------------
Income from continuing
   operations                                8,451 (2)    5,949        3,896        3,189         1,016
Loss from discontinued
     operations                                 --           --           --           --        (5,148)
- -------------------------------------------------------------------------------------------------------
Net income (loss)                           $8,451 (2)   $5,949       $3,896       $3,189      $ (4,132)
- -------------------------------------------------------------------------------------------------------
Net Income (loss) per share:
Continuing operations                        $0.71 (2)    $0.55        $0.43        $0.37         $0.12
Discontinued operations                         --           --           --           --          (.61)
- -------------------------------------------------------------------------------------------------------
Net income (loss)                            $0.71 (2)    $0.55        $0.43        $0.37        $ (.49)
- -------------------------------------------------------------------------------------------------------
Average shares outstanding                  11,953       10,852        8,982        8,612         8,405
- -------------------------------------------------------------------------------------------------------
BALANCE SHEET DATA
Total assets                              $118,402      $67,418      $57,270      $37,568       $41,118
Working capital                             75,511       37,245       34,198       12,514         8,228
Long-term debt                                  --           --          188        2,184         6,007
Shareholders' equity                        85,045       45,098       38,542       19,382        16,806

- -------------------------------------------------------------------------------------------------------
KEY RATIOS
Current ratio                                 4.39         3.25         3.32         1.87          1.49
Term debt/equity                                --           --           --         0.11          0.36
Return on equity-continuing operations        0.19         0.15         0.20         0.19          0.05
- -------------------------------------------------------------------------------------------------------
</TABLE>
(1)  Financial   data  for  all  periods  have  been  restated  to  reflect  the
acquisitions of American Telcom Corp. of Georgia,  Inc. and Access West, Inc. in
May 1995, each accounted for as a pooling of interests.

(2) Operating income includes a special charge of $1,315,000,  which reduced net
income by $815,000,  or $.07 per share.  This special charge  reflects the costs
associated  with  integrating  the  operations  of the two  acquired  companies.
Without this special charge, the Company would have reported operating income of
approximately  $13.4 million and net income of  approximately  $9.3 million,  or
$.78 per share, in the year ended December 31, 1995.
<PAGE>
ITEM 7.       MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL
              CONDITION AND RESULTS OF OPERATIONS
General

         Inter-Tel  provides  single  point  of  contact,   total  communication
solutions  to small  and  medium  sized  businesses.  Inter-Tel's  products  and
services  include  digital  communication   platforms  and  software,   computer
telephone  integration  (CTI),  unified  messaging  software,  network services,
network and data products, and flexible financing. The Company's Common Stock is
quoted on the NASDAQ National Market System under the symbol INTL.

         The Company has  developed a network of direct sales  offices,  dealers
and value added  resellers  (VARs) which sells the  Company's  products,  and in
recent   periods  the  Company  has  focused  on  expanding   its  direct  sales
capabilities  and its dealer and VAR network.  The Company has effected a number
of strategic  acquisitions  of resellers  of telephony  products and  integrated
these  operations  with  its  existing  direct  sales  operations  in  the  same
geographic areas and in other strategic markets.

         Sales of systems  through  the  Company's  dealers  and VARs  typically
generate  lower gross  margins  than sales  through the  Company's  direct sales
organization,  although direct sales typically require higher levels of selling,
general and administrative  expenses.  In addition,  the Company's long distance
and  network  services  typically  generate  lower gross  margins  than sales of
software and system products.  Accordingly,  the Company's margins may vary from
period to period  depending  upon  distribution  channel and product mix. In the
event that sales through dealers or sales of long distance  services increase as
a percentage  of net sales,  the Company's  overall gross margin could  decline.
This is possible,  because other high margins  products,  like  software,  could
offset lower margin products.

         The  Company's  operating  results  depend  upon a variety of  factors,
including the volume and timing of orders received  during a period,  the mix of
products sold and mix of distribution  channels,  general  economic  conditions,
patterns  of  capital   spending  by  customers,   the  timing  of  new  product
announcements and releases by the Company and its competitors, pricing pressures
and the  availability  and cost of products and  components  from the  Company's
suppliers.  In addition,  the Company is subject to seasonality in its operating
results,  as net sales for the first and third quarters are frequently less than
those experienced during the fourth and second quarters, respectively.

         The markets  served by the  Company  have been  characterized  by rapid
technological  changes and  increasing  customer  requirements.  The Company has
sought to  address  these  requirements  through  the  development  of  software
enhancements  and  improvements to existing  systems and the introduction of new
products and applications.  The Company's research and development  efforts over
the last several years have been focused  primarily on  developing  new products
like the Inter-Tel  Axxent system,  enhancing the CTI capabilities of the AXXESS
digital  communications  platform,  as well as  expanding  the  capacity  of the
Company's  AXXESS and  AxxessoryTalk  systems.  Current  efforts  are related to
support  of  industry   standard  CTI  interfaces,   development  of  additional
applications  and features,  and the  development of a LAN-based  Communications
Server   incorporating  the  Company's  Call  Processing  and  Voice  Processing
software.  New  applications  under  development  include Primary and Basic Rate
ISDN, networking, and unified messaging. The software-based  architecture of the
AXXESS system facilitates  maintenance and support,  upgrades, and incorporation
of additional features and functionality.

         The Company offers to its customers a unique package of lease financing
and other services  under the name  Totalease.  Totalease  provides to customers
lease financing, maintenance and support services, long distance services, fixed
price upgrades and other benefits. The Company finances this program through the
resale of lease rental streams to financial  institutions,  and formerly through
its bank credit facility.

         Net sales of the Company have  increased  substantially  in each of the
past three years.  Such increases were 21%, 20% and 17% in 1995,  1994 and 1993,
respectively, over the preceding year. All periods have been restated to reflect
the acquisitions of American Telcom Corp. of Georgia, Inc. and Access West, Inc.
in May 1995. Each transaction was accounted for as a pooling of interests.

Results of Operations

         The following table sets forth certain  statement of operations data of
the Company expressed as a percentage of net sales for the periods indicated:

                                                  Year Ended December 31
                                               1995        1994         1993

      Net sales                               100.0%      100.0%       100.0%
      Cost of sales                            58.5        59.9         61.3
                                               ----        ----         ----
      Gross margin                             41.5        40.1         38.7
      Research and development                  3.9         3.7          4.0
      Selling, general and administrative      28.6        29.2         28.5
      Special charge                            0.9         0.0          0.0
                                                ---         ---          ---
      Operating income                          8.1         7.2          6.2
      Interest and other income                 1.1         0.7          0.3
      Interest expense                          0.1         0.1          0.4
      Income taxes                              3.4         3.0          2.3
                                                ---         ---          ---
      Net income                                5.7%        4.8%         3.8%
                                                ---         ---          ---

Year Ended December 31, 1995 Versus Year Ended December 31, 1994

         Net sales increased 21.4% to $148.8 million in 1995 from $122.6 million
in 1994.  Sales from direct  sales  offices  accounted  for  approximately  $9.7
million  of  the  increase,   with  wholesale   distribution   sales  increasing
approximately  $10.7 million.  The remaining increases occurred in long distance
sales and other operations.

         Gross profit increased to $61.8 million,  or 41.5% of net sales in 1995
from $49.1 million, or 40.1% of net sales in 1994. This reflected the transition
to the direct dealer  network and the  expansion of AXXESS  software and systems
sales.

         Research and development expenses increased to $5.8 million, or 3.9% of
net  sales in 1995 from  $4.5  million,  or 3.7% of net  sales,  in 1994.  These
expenses  in both  1995 and 1994  were  directed  principally  to the  continued
development  of the AXXESS and Inter-Tel  Axxent  software and systems,  unified
messaging and voice processing software applications and CTI applications.

         Selling,   general  and  administrative  expenses  increased  to  $42.6
million,  or 28.6% of net sales in 1995,  from  $35.8  million,  or 29.2% of net
sales, in 1994. This reflected increased incentive and other compensation, costs
associated  with  the  implementation  of new  information  systems,  additional
personnel  to support the direct  dealer  network  and  expanded  long  distance
operations,  and  expenses  associated  with  expansion  of  operations  of  the
Company's Asian subsidiary.

         Interest  and  other  income  increased  in 1995  principally  from the
investment of the funds received from the August 1995 public  offering and funds
generated through operating cash flow.

         Net income increased 42.1% to $8.5 million,  or $.71 per share, in 1995
after a special charge recognized in the second quarter,  from $5.9 million,  or
$.55 per share, in 1994.  Without the special charge, net income would have been
$9.3 million, or $.78 per share, for the year. In addition, net income per share
in 1995 is based on an additional 2 million average shares outstanding in August
1995, reflecting the 1995 public stock offering.

         The special charge reflects the costs  associated with  integrating the
operations of American  Telcom Corp. of Georgia,  Inc. and Access West, Inc. The
special  charge  principally   includes  costs  associated  with  redundancy  in
inventories,  equipment abandonment,  the combination and relocation of business
operations, employee reductions and the write-off of intangible assets.

Year Ended December 31, 1994 Versus Year Ended December 31, 1993

         Net sales increased 19.8% to $122.6 million in 1994 from $102.4 million
in 1993. The increase in net sales was primarily attributable to increased sales
of telephone  systems through the Company's  direct sales offices and its dealer
network.  The  remaining  increases  occurred in long  distance  sales and other
operations.  Wholesale shipments to the expanded direct dealer network more than
offset decreased shipments to Premier Telecom.  Shipments to this former private
label distributor are no longer significant.

         Gross profit increased to $49.1 million, or 40.1% of net sales, in 1994
from $39.6  million,  or 38.7% of net sales,  in 1993.  This  increase  in gross
margins  reflected the  transition  from Premier and other  distributors  to the
direct dealer network and the expansion of AXXESS software and systems sales.

         Research and development expenses increased to $4.5 million, or 3.7% of
net  sales in 1994 from  $4.1  million,  or 4.0% of net  sales,  in 1993.  These
expenses  in both  1994 and 1993  were  directed  principally  to the  continued
development  of the AXXESS  software and systems and voice  processing  software
applications.

         Selling,   general  and  administrative  expenses  increased  to  $35.8
million,  or 29.2% of net sales in 1994,  from  $29.0  million,  or 28.5% of net
sales,  in 1993.  This  reflected  increased  incentive and other  compensation,
additional  personnel  to  support  the  direct  dealer  network,  and  expenses
associated with the start up of the Company's Asian subsidiary.

         Interest  and  other  income  increased  in 1994  principally  from the
investment for a full year of the funds received in the 1993 public offering and
funds generated through operating cash flow.

         Net income increased 52.7% to $5.9 million,  or $.55 per share, in 1994
from $3.9 million,  or $.43 per share,  in 1993. Net income per share in 1994 is
based  on  an  additional  1.8  million  average  shares  outstanding  in  1994,
reflecting the 1993 public stock offering.

Discontinued Operations

         In 1993, the Company sold a facility related to previously discontinued
operations subject to remediation related to fuel tank leakage.  The Company had
reserved for such remediation  approximately $400,000, which management believes
is adequate to cover such possible costs.

 Inflation/Currency Fluctuation

         Inflation and currency  fluctuations have not previously had a material
impact on Inter-Tel's  operations.  International  procurement  agreements  have
traditionally been denominated in U.S. currency.  Moreover, a significant amount
of  contract  manufacturing  has been or is  expected  to be  moved to  domestic
sources.  The expansion of  international  operations in the United  Kingdom and
Europe and  anticipated  increased  sales in Japan and Asia and elsewhere  could
result in higher  international  sales as a percentage  of total  revenues,  but
international revenues are currently not significant.

Liquidity and Capital Resources

         The Company continues to expand its dealer network,  which has required
and is expected to require working capital for increased accounts receivable and
inventories.  During 1995,  receivables and inventories increased  approximately
$17.7 million.  This increase was principally  funded by operating cash flow and
existing cash  balances.  The Company also expended  approximately  $7.9 million
during  1995  for  property   and   equipment,   principally   relating  to  the
implementation  of the  Company's  new MIS systems.  At December  31, 1995,  the
Company had $39.6 million in cash and equivalents,  which represents an increase
of approximately $24.0 million from December 31, 1994.

         The Company has a loan  agreement  with Bank One,  Arizona,  N.A.  This
agreement provides for a $5 million, unsecured,  revolving line of credit, which
is being used primarily to support international letters of credit to suppliers.
Outstanding balances bear interest at the bank's prime rate. In August 1995, The
Company  received  approximately  $30.7  million  from a  public  offering.  The
proceeds were used in 1995 for working capital,  capital  expenditures and other
general corporate purposes. A portion of the net proceeds may be used to finance
acquisitions of resellers of telephony products, other strategic acquisitions or
corporate alliances.  In the fourth quarter of 1993, the Company repaid all long
and short term debt from a portion of the net  proceeds  received  from its 1993
public offering. The remaining proceeds were added to working capital.

         The Company offers to its customers lease financing and other services,
including its Totalease program,  through its Inter-Tel Leasing subsidiary.  The
Company  funds its  Totalease  program  in part  through  the sale to  financial
institutions of rental income streams under the leases. Resold Totalease rentals
totaling $37.3 million and $19.9 remain  unbilled at December 31, 1995 and 1994,
respectively.  The Company is obligated to repurchase such income streams in the
event of defaults by lease customers and, accordingly,  maintains reserves based
on loss experience and past due accounts.  Although the Company to date has been
able to resell  the rental  streams  from  leases  under the  Totalease  program
profitably and on a substantially current basis, the timing and profitability of
lease  resales  could  impact the  Company's  business  and  operating  results,
particularly in an environment of fluctuating  interest rates. If the Company is
required to repurchase  rental  streams and realizes  losses  thereon in amounts
exceeding its reserves, its operating results will be adversely affected.

         The Company  believes that its working  capital and credit  facilities,
together  with  cash  generated  from  operations  will  be  sufficient  to fund
purchases of capital equipment,  finance any cash acquisitions which the Company
may consider and provide  adequate  working capital for the foreseeable  future.
However,  to the extent that  additional  funds may be required in the future to
address working  capital needs and to provide funding for capital  expenditures,
expansion of the business or additional acquisitions,  the Company will consider
additional  financing.  There can be no assurance that additional financing will
be available when required or on acceptable terms.

Impact of Recently Issued Accounting Standards

         In  March  1995,  the  Financial   Accounting  Standards  Board  issued
Statement No. 121,  "Accounting for the Impairment of Long-Lived  Assets and for
Long-Lived  Assets  to  be  Disposed  Of"  ("Statement   121"),  which  requires
impairment  losses to be recorded on long-lived  assets used in operations  when
indicators of impairment are present and the  undiscounted  cash flows estimated
to be  generated  by those  assets are less than the  assets'  carrying  amount.
Statement  121 also  addresses the  accounting  for  long-lived  assets that are
expected to be disposed  of. The Company will adopt  Statement  121 in the first
quarter of 1996 and, based on current circumstances, does not believe the effect
of the adoption will be material.


ITEM 8.       FINANCIAL STATEMENTS AND SUPPLEMENTARY DATA

Report of Ernst & Young LLP,  Independent Auditors

Shareholders and Board of Directors
Inter-Tel, Incorporated

We have  audited the  accompanying  consolidated  balance  sheets of  Inter-Tel,
Incorporated  and subsidiaries as of December 31, 1995 and 1994, and the related
consolidated statements of income, shareholders' equity, and cash flows for each
of the three  years in the period  ended  December  31,  1995.  These  financial
statements   are  the   responsibility   of  the   Company's   management.   Our
responsibility  is to express an opinion on these financial  statements based on
our audits.

We  conducted  our  audits  in  accordance  with  generally   accepted  auditing
standards.  Those standards require that we plan and perform the audit to obtain
reasonable assurance about whether the financial statements are free of material
misstatement.  An audit includes examining, on a test basis, evidence supporting
the amounts and disclosures in the financial statements.  An audit also includes
assessing the  accounting  principles  used and  significant  estimates  made by
management,  as well as evaluating the overall financial statement presentation.
We believe that our audits provide a reasonable basis for our opinion.

In our opinion,  the financial  statements  referred to above present fairly, in
all  material  respects,  the  consolidated  financial  position  of  Inter-Tel,
Incorporated   and   subsidiaries  at  December  31,  1995  and  1994,  and  the
consolidated  results of their  operations  and their cash flows for each of the
three years in the period ended December 31, 1995, in conformity  with generally
accepted accounting principles.

                                                 /s/Ernst & Young LLP

Phoenix, Arizona
March 20, 1996
<PAGE>
INTER-TEL, INCORPORATED AND SUBSIDIARIES
CONSOLIDATED BALANCE SHEETS
December 31, 1995 and 1994

(In thousands)
- --------------------------------------------------------------------------------

                                                         1995           1994

ASSETS
CURRENT ASSETS
Cash and equivalents                                   $ 39,577       $ 15,530
Accounts receivable, less allowances of
   $1,811  in 1995 and $1,172 in 1994                    29,635         16,895
Inventories, less allowances of $1,975 in
   1995 and $1,785 in 1994                               20,505         15,567
Net investment in sales-leases                            3,629          1,613
Prepaid expenses and other assets                         4,467          4,176

- --------------------------------------------------------------------------------
TOTAL CURRENT ASSETS                                     97,813         53,781
PROPERTY, PLANT & EQUIPMENT                              11,773          6,008
OTHER ASSETS                                              8,816          7,629

- --------------------------------------------------------------------------------
                                                      $ 118,402       $ 67,418

- --------------------------------------------------------------------------------
LIABILITIES AND SHAREHOLDERS' EQUITY
CURRENT LIABILITIES
Accounts payable                                       $ 11,167       $  5,534
Other current liabilities                                11,135         11,002

- --------------------------------------------------------------------------------
TOTAL CURRENT LIABILITIES                                22,302         16,536

DEFERRED TAX LIABILITY                                    7,228          3,057
OTHER LIABILITIES                                         3,827          2,727

SHAREHOLDERS' EQUITY
Common  stock,  no  par  value  -  authorized
   30,000,000  shares,  issued  and
   outstanding -- 12,764,681 shares
   in 1995 and 10,658,025 shares in 1994                 58,816         27,435
Retained earnings                                        26,500         18,049
Currency translation adjustment                           (112)          (122)

- --------------------------------------------------------------------------------
                                                         85,204         45,362
Less receivable from Employee Stock Ownership Trust       (159)          (264)

- --------------------------------------------------------------------------------
TOTAL SHAREHOLDERS' EQUITY                               85,045         45,098
- --------------------------------------------------------------------------------

                                                      $ 118,402       $ 67,418


See accompanying notes.
<PAGE>


INTER-TEL, INCORPORATED AND SUBSIDIARIES CONSOLIDATED STATEMENTS OF INCOME Years
Ended December 31, 1995, 1994 and 1993
- --------------------------------------------------------------------------------

- --------------------------------------------------------------------------------
(In thousands, except per share data)
- --------------------------------------------------------------------------------

                                         1995         1994        1993
                                         ----         ----        ----

NET SALES                             $ 148,846    $ 122,617    $ 102,377
Cost of sales                            87,031       73,482       62,791
- --------------------------------------------------------------------------------
GROSS PROFIT                             61,815       49,135       39,586
Research and development                  5,764        4,537        4,114
Selling, general and administrative      42,609       35,785       29,032
Special charge                            1,315         --           --
- --------------------------------------------------------------------------------

OPERATING INCOME                         12,127        8,813        6,440
- --------------------------------------------------------------------------------

   Other income                           1,674          904          282
   Interest expense                        (101)        (120)        (445)
- --------------------------------------------------------------------------------

INCOME BEFORE INCOME TAXES               13,700        9,597        6,277

INCOME TAXES
   Current                                1,007        2,929        1,279
   Deferred                               4,242          719        1,102
- --------------------------------------------------------------------------------
                                          5,249        3,648        2,381

NET INCOME                            $   8,451    $   5,949    $   3,896
- --------------------------------------------------------------------------------

NET INCOME PER SHARE                  $    0.71    $    0.55    $    0.43
- --------------------------------------------------------------------------------

Average number of common
   shares outstanding                    11,953       10,852        8,982
- --------------------------------------------------------------------------------

See accompanying notes.
<PAGE>
<TABLE>
INTER-TEL,    INCORPORATED   AND   SUBSIDIARIES   CONSOLIDATED   STATEMENTS   OF
SHAREHOLDERS' EQUITY Years Ended December 31, 1995, 1994 and 1993

(In thousands)
- -------------------------------------------------------------------------------------------
<CAPTION>
                                                          Currency    Receivable
                                 Common      Retained    Translation     From
                                  Stock      Earnings     Adjustment     ESOP        Total
                                  -----      --------     ----------     ----        -----

<S>                              <C>           <C>           <C>        <C>         <C>    
Balance at December 31, 1992     $11,863       $8,204        $(181)     $(456)      $19,430

Issuance of 1,800,000 shares
   of common stock                14,766                                             14,766
Exercise of stock options            283                                                283
Tax benefit from stock options       110                                                110
Stock issued in acquisition           82                                                 82
Net income                                      3,896                                 3,896
Loss on currency translation                                  (112)                    (112)
Collection from ESOP                                                       87            87

- --------------------------------------------------------------------------------------------
Balance at December 31, 1993      27,104       12,100         (293)      (369)       38,542

Exercise of stock options            187                                                187
Tax benefit from stock options       103                                                103
Stock issued in acquisition           41                                                 41
Net income                                      5,949                                  5,949
Gain on currency translation                                   171                       171
Collection from ESOP                                                      105            105

- --------------------------------------------------------------------------------------------
Balance at December 31, 1994      27,435       18,049         (122)      (264)       45,098

Issuance of 2,000,000 shares
   of common stock                30,670                                             30,670
Exercise of stock options            503                                                503
Tax benefit from stock options       208                                                208
Net income                                      8,451                                  8,451
Gain on currency translation                                    10                        10
Collection from ESOP                                                      105            105
[GRAPHIC OMITTED]
- --------------------------------------------------------------------------------------------
Balance at December 31, 1995     $58,816      $26,500        $(112)     $(159)       $85,045

- --------------------------------------------------------------------------------------------
</TABLE>
See accompanying notes.
<PAGE>

INTER-TEL, INCORPORATED AND SUBSIDIARIES
CONSOLIDATED STATEMENTS OF CASH FLOWS
Years ended December 31, 1995, 1994 and 1993

(In thousands)
- -------------------------------------------------------------------------------

                                                      1995      1994      1993
                                                      ----      ----      ----
OPERATING ACTIVITIES:
Net income                                         $  8,451  $  5,949  $  3,896
Adjustments to reconcile net income
  to net cash provided by operating activities:
   Depreciation and amortization                      2,244     1,647     1,499
   Provision for losses on receivables                1,570       936       781
   Provision for inventory valuation                    595       551       264
   Net contribution to ESOP                             105       105        87
   Increase in other liabilities                      1,111       603      1242
   (Gain) loss on sale of property and equipment         16       (18)      (14)
   Deferred income taxes                              4,242       719     1,102
   Effect of exchange rate changes                       10       171      (112)
   Changes in operating assets and liabilities      (17,575)   (5,929)   (3,464)

- -------------------------------------------------------------------------------
NET CASH PROVIDED BY
    OPERATING ACTIVITIES                                769     4,734     5,281

- -------------------------------------------------------------------------------
INVESTING ACTIVITIES:
Additions to property and equipment                  (7,904)   (3,834)   (1,080)
Proceeds from sale of property and equipment              9        63       254
Cash used in acquisitions                              --        (131)     (812)

- -------------------------------------------------------------------------------
NET CASH USED IN INVESTING
    ACTIVITIES                                       (7,895)   (3,902)   (1,638)

- -------------------------------------------------------------------------------
FINANCING ACTIVITIES:
Proceeds from credit line                              --        --      81,857
Payments on credit line                                --        --     (85,681)
Proceeds from new term notes                           --        --         110
Payments on long-term debt                             --        (188)   (2,637)
Net proceeds from stock offering                     30,670      --      14,766
Proceeds from exercise of stock options                 503       187       283

- -------------------------------------------------------------------------------
NET CASH PROVIDED BY (USED IN)
FINANCING ACTIVITIES                                 31,173        (1)    8,698

- -------------------------------------------------------------------------------
INCREASE IN CASH AND EQUIVALENTS                     24,047       831    12,341

CASH AND EQUIVALENTS AT BEGINNING
    OF YEAR                                          15,530    14,699     2,358

- -------------------------------------------------------------------------------
CASH AND EQUIVALENTS AT END OF YEAR                $ 39,577  $ 15,530  $ 14,699
- -------------------------------------------------------------------------------

See accompanying notes.
<PAGE>
INTER-TEL, INCORPORATED AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
December 31, 1995, 1994 and 1993
- --------------------------------------------------------------------------------

NOTE A -- SIGNIFICANT ACCOUNTING POLICIES

         Description  of Business:  The Company is in the business of developing
and providing  telephone  systems,  voice  processing and long distance  calling
services to businesses  principally  throughout  the United  States,  as well as
providing leasing,  support and maintenance  services through a direct sales and
reseller network.

         Principles of  Consolidation:  The  consolidated  financial  statements
include the accounts of Inter-Tel, Incorporated and all significant subsidiaries
(the Company).  Intercompany  accounts and transactions  have been eliminated in
consolidation.

         Cash and  Equivalents:  Cash and equivalents  include all highly liquid
investments  with a  remaining  maturity  of  three  months  or  less at date of
acquisition.  Excess cash and equivalents are primarily invested in mutual funds
comprised of foreign and domestic high quality dollar  denominated  money market
instruments rated A-1 by Standard & Poor's Ratings Group, or equivalent.

         Inventories:  Inventories, consisting principally of telephone systems,
computer  equipment  and  related  components,  are  stated at the lower of cost
(first-in, first-out method) or market.

         Property, Plant and Equipment:  Property, plant and equipment is stated
at cost.  Depreciation  is  computed  using the  straight-line  method  over the
estimated  useful  life of the  related  property.  Leasehold  improvements  are
depreciated  over the shorter of the related lease terms or the estimated useful
lives of the improvements.

         Excess of Purchase Price Over Net Assets  Acquired:  Purchase prices of
acquired  businesses  that are accounted for as purchases have been allocated to
the assets and liabilities acquired based on the estimated fair market values on
the  respective  acquisition  dates.  Based on these values the excess  purchase
prices over the fair market value of the net assets acquired are being amortized
over 5 to 40 years.  Accumulated  amortization  through  December  31,  1995 was
$485,056.

         Sales-Leases:  The discounted present values of minimum rental payments
under sales-type  leases are recorded as sales, net of provisions for continuing
administration  and other  expenses over the lease period.  The costs of systems
installed  under these  sales-leases,  net of residual  values at the end of the
lease periods,  are recorded as costs of sales.  Gains or losses  resulting from
the sale of rental  income from such leases are recorded as  adjustments  to the
original sales amounts.

         Income Taxes:  Deferred income taxes result from temporary  differences
in the  recognition of revenues and expenses for financial  reporting and income
tax purposes.

         Advertising:  The cost of  advertising  is  expensed as  incurred.  The
Company incurred  $318,000;  $431,000;  and $424,000 in advertising costs during
1995, 1994 and 1993, respectively.

         Stock Based Compensation:  The Company grants stock options for a fixed
number of shares to  employees  with an exercise  price equal to the fair market
value of the shares at the date of grant.  The company accounts for stock option
grants  in  accordance  with  Accounting   Principles   Board  Opinion  No.  25,
"Accounting  for Stock Issued to  Employees,"  and  accordingly,  recognizes  no
compensation expense for these stock option grants.

         Impact of Recently  Issued  Accounting  Standards:  In March 1995,  the
Financial  Accounting  Standards Board issued Statement No. 121, "Accounting for
the Impairment of Long-Lived Assets and for Long-Lived Assets to be Disposed Of"
("Statement 121"), which requires impairment losses to be recorded on long-lived
assets used in operations  when  indicators  of  impairment  are present and the
undiscounted  cash flows estimated to be generated by those assets are less than
the assets'  carrying  amount.  Statement 121 also  addresses the accounting for
long-lived  assets that are  expected to be disposed  of. The Company will adopt
Statement 121 in the first quarter of 1996 and, based on current  circumstances,
does not believe the effect of the adoption will be material.

         Use of  Estimates:  The  preparation  of the  financial  statements  in
conformity with generally accepted accounting  principles requires management to
make estimates and assumptions that affect the amounts reported in the financial
statements  and  accompanying  notes.  Actual  results  could  differ from those
estimates.

         Poolings of Interests:  The financial  statements  for periods prior to
1995 have been  restated to include the  accounts of American  Telcom  Corp.  of
Georgia,  Inc.  ("American  Telcom") and Access West, Inc. ("Access West"). Each
corporation was acquired by the Company in pooling of interests  transactions in
May 1995,  in which  279,081  shares of  Inter-Tel  common  stock  were  issued.
American Telcom and Access West did not constitute  significant  subsidiaries as
defined  by  the  Securities  and  Exchange  Commission.   In  the  consolidated
statements of income, net sales and net income were  increased/(decreased)  as a
result of the restatement as follows:

(In thousands, except per share amounts)         Year ended December 31,
                                                   1994                1993

              Net sales                          $10,452              $9,853
              Net income                            (136)                (28)
              Net income per share                 $(.03)              $(.02)

         Total  shareholders'  equity was  decreased by $53,000 as of January 1,
1993 as a result of the restatement.  The Company also recorded a special charge
of $1,315,000  in 1995  principally  associated  with  integrating  the acquired
companies.

         Net Income Per Common  Share:  Net income per common  share is based on
the weighted  average number of common shares  outstanding  during each year and
common stock equivalents.

         Reclassifications: Certain reclassifications have been made to the 1994
and 1993 financial statements to conform to the 1995 presentation.

NOTE B -- NET INVESTMENT IN SALES-LEASES

         Net investment in  sales-leases  represents  the value of  sales-leases
presently  held under the Company's  Totalease  program.  The Company  currently
sells the rental  income from some of the  sales-leases.  The Company  maintains
reserves  against  potential  recourse  following  the  resales  based upon loss
experience and past due accounts. Activity during the years was as follows:

     (In thousands)                              Year Ended December 31,
                                              1995          1994         1993

     Sales of rental income                  $25,106      $12,423       $9,586
     Sold income remaining
         unbilled at end of year              37,256       19,894       11,908
     Allowance for uncollectible
         minimum lease payments
         and recourse liability at
         end of year                           1,513        1,198          911

         The Company  does not expect any  significant  losses from the recourse
provisions  related to the sale of rental income. The Company is compensated for
administration and servicing of rental income sold.

NOTE C -- PROPERTY, PLANT & EQUIPMENT
                                                          December 31
         (In thousands)                            1995                 1994

         Computer systems and equipment         $19,189              $11,919
         Transportation equipment                 1,879                1,932
         Furniture and fixtures                   2,717                2,393
         Leasehold improvements                     722                  661
         Land                                       130                  130
                                                -------               ------
                                                 24,637               17,035
         Less:  Accumulated depreciation
              and amortization                   12,864               11,027
                                                -------               ------
                                                $11,773               $6,008
                                                =======               ======

NOTE D -- OTHER ASSETS
                                                          December 31
         (In thousands)                            1995                 1994

         Long-term 8% note receivable
            due in 2003                          $1,324               $1,351
         Net investment in sales-leases           6,108                4,158
         Excess of purchase price over net
            assets acquired, net                  1,217                1,480
         Other assets                               167                  640
                                                 ------               ------
                                                 $8,816               $7,629
                                                 ======               ======

NOTE E-- OTHER CURRENT LIABILITIES
                                                            December 31
         (In thousands)                            1995                 1994

         Compensation and employee benefits      $5,396               $4,119
         Other accrued expenses                   3,638                4,726
         Deferred revenues                        2,101                2,157
                                                 ------              -------
                                                $11,135              $11,002
                                                =======              =======

NOTE F -- CREDIT LINE

         The Company maintains a $5,000,000  unsecured bank credit line at prime
rate to cover international letters of credit and for other purposes. The credit
agreement  matures in May 1996 and contains  certain  restrictions and financial
covenants.  At December 31, 1995, $58,433 of the credit line was committed under
letter of credit arrangements.

NOTE G -- LEASES

         Rental  expense  amounted to  $2,881,592;  $2,532,504 and $2,208,639 in
1995, 1994 and 1993 respectively.

         Noncancellable operating leases are primarily for buildings. Certain of
the leases contain  provisions for renewal options and scheduled rent increases.
At December 31, 1995, future minimum  commitments under  noncancellable  leases,
including a five year lease for its  headquarters  facility  and a 15 year lease
for its  distribution  and support  facility,  are: 1996 -- $2,486,605;  1997 --
$2,174,431;  1998  --  $1,925,415;  1999  --  $1,660,867;  2000  --  $1,152,295;
thereafter -- $2,917,836.

NOTE H -- INCOME TAXES

         Effective  January 1, 1993, the Company  adopted  Financial  Accounting
Standards  Board Statement No. 109,  "Accounting  for Income Taxes"  ("Statement
109").  Under  Statement  109, the liability  method is used in  accounting  for
income  taxes.  Under this  method,  deferred  tax assets  and  liabilities  are
determined (and classified as current or long-term) based on differences between
financial  reporting  and tax bases of assets and  liabilities  and are measured
using the enacted tax rates and laws that will be in effect when the differences
are expected to reverse.

         Deferred  income  taxes  reflect  the  net  tax  effects  of  temporary
differences between the carrying amounts of assets and liabilities for financial
reporting  purposes  and the amounts used for income tax  purposes.  Significant
components of the Company's  deferred tax  liabilities and assets as of December
31, are as follows:

 (In thousands)                                  1995            1994

 Deferred tax liabilities:
      Lease--sales and reserves                 $8,927          $4,466
      Accelerated depreciation                     161              29
                                                   ---            ----
 Total deferred tax liabilities                  9,088           4,495
                                                 -----           -----
 Deferred tax assets:
      Inventory basis differences                1,614             944
      Accounts receivable reserves                 611             409
      Maintenance reserve                          316             355
      Accrued vacation pay                         424             426
      Foreign loss carryforwards                   546             355
      Other -- net                               1,011           1,491
                                                 -----           -----
      Deferred tax assets                        4,522           3,980
      Less valuation reserve                       546             355
                                                   ---             ---
 Net deferred tax assets                         3,976           3,625
                                                 -----           -----
 Net deferred tax liabilities                   $5,112            $870
                                                 -----             ---

         During 1995 and 1994,  the  Company  incurred  losses of  $857,000  and
$834,000 with respect to foreign  operations.  At December 31, 1995, the Company
had foreign loss  carryforwards of approximately  $1,600,000 which will begin to
expire in 1999.  The  valuation  allowance  increased  by  $191,000  in 1995 and
$355,000 in 1994 due to increases in foreign loss carryforward benefits.

         Federal and state income taxes consisted of the following:

         (In thousands)         1995            1994            1993

              Federal         $4,789          $3,045          $2,164
              State              460             603             217
                                 ---             ---             ---
                              $5,249          $3,648          $2,381
                               -----           -----           -----

         The  principal  reasons for the  difference  between  total  income tax
expense and the amount  computed by applying the  statutory  federal  income tax
rate to income before taxes are as follows:

                                                 1995        1994      1993
         Federal tax at statutory rates
              applied to pre-tax income           34%         34%        34%
         State tax net of federal benefit          2           3          4
         Valuation reserve increase
              for foreign losses                   2           3          -
         Other - net                               -          (2)         -
                                                  --          --        ---
                                                  38%         38%        38%
                                                  --          --         --

During 1993, the Company disposed of an investment in a hotel and office complex
which made  available  related  deferred  tax  benefits  of  approximately  $2.6
million.

NOTE I -- EQUITY TRANSACTIONS

         In a public offering in August 1995, the Company sold 2,000,000  shares
of previously  unissued  common stock.  During  November and December  1993, the
Company also sold 1,800,000 shares of previously unissued common stock.

         Under the Company's Long-Term Incentive Plan, selected officers and key
employees  are granted  options to purchase  common  stock of the Company at not
less than fair market value at date of grant. The options are exercisable at the
end of their ten year term, but may become exercisable in annual installments if
predetermined performance goals and share market value increases are met. During
1994,  previously  granted options to purchase 420,000 shares at prices of $7.50
to $9.25 per share were  canceled  and options to purchase  605,000  shares were
granted to an expanded group of optionees at the then fair market value of $6.00
per share.

         Under other  previous stock option plans,  directors,  officers and key
employees may purchase  common stock of the Company at amounts not less than the
fair market value at the date of grant.  These options  generally have a term of
five to ten years and are  exercisable  over four to five years  commencing  one
year from the date of grant.

         Option activity for the past three years under all plans is as follows

                                                     Number of Shares
                                          1995           1994           1993

  Outstanding at beginning of year       824,500        720,250        322,150
  Granted                                160,512        627,000        598,000
  Exercised                            (108,887)       (98,750)      (193,400)
  Expired or canceled                   (28,625)      (424,000)        (6,500)
                                        --------       --------        -------
  Outstanding at end of year             847,500        824,500        720,250
                                         -------        -------        -------
  Exercise price range              $1.12-$14.50    $1.12-$9.63    $1.12-$9.25
  Exercisable at end of year             167,083         75,000         78,750

         At December 31, 1995, the Company has reserved 524,488 shares of Common
Stock for issuance in connection with the stock option plans. In addition, there
is an  outstanding  warrant for the purchase of 50,000 shares of common stock at
an exercise price of $4.25 per share, which expires September 25, 1997.

NOTE J -- RETIREMENT PLANS

         The  Company  has two  retirement  plans for the  benefit of all of its
employees.  Under its 401(k)  Retirement  Plan,  participants  may contribute an
amount not exceeding 15 percent of compensation received during participation in
the Plan. The Company makes voluntary annual  contributions to the Plan based on
a percentage of contributions  made by Plan  participants of up to 10 percent of
compensation.  Contributions to the Plan totaled $328,000; $248,000 and $196,000
in 1995, 1994 and 1993, respectively.

         In 1992, the Company initiated an Employee Stock Ownership Plan (ESOP),
advancing  $500,000 to the ESOP Trust for the purpose of purchasing common stock
of the Company. The Trust purchased 153,500 shares of the Company's common stock
in July 1992. The loan is to be repaid over 5 years with 7.5%  interest.  As the
principal  amount of the loan is repaid to the Company  through  Company  annual
contributions,  the  equivalent  number  of shares  released  are  allocated  to
employees' accounts to be held until retirement.  Total shares so allocated were
32,290; 30,037; and 27,942 in 1995, 1994 and 1993,  respectively.  Contributions
to the ESOP totaled  $125,000 each in 1995, 1994 and 1993 and are based upon the
historic cost of the shares purchased by the ESOP.

NOTE K -- FINANCIAL INSTRUMENTS

         Concentration  of Credit Risk:  Financial  instruments that potentially
subject  the  Company  to  significant  concentrations  of credit  risk  consist
principally of cash investments,  trade accounts receivable,  and net investment
in  sales-leases.  The Company  maintains cash and  equivalents  not invested in
money market funds with a major bank in its  marketplace.  The Company  performs
periodic   evaluations  of  the  relative   credit  standing  of  the  financial
institution.  Concentrations  of credit  risk  with  respect  to trade  accounts
receivable  and net  investment  in  sales-leases  are  limited due to the large
number of entities comprising the Company's customer base.

         Fair Value of Financial  Instruments:  The carrying  amount of cash and
equivalents,  accounts receivable, net investment in sales-leases,  and accounts
payable  reported in the  consolidated  balance  sheets  approximate  their fair
value.

NOTE L -- SUPPLEMENTAL CASH FLOW

(In thousands)
                                           1995         1994         1993
Cash paid for:
   Interest                                 $ 101          $120       $445
   Income taxes                             1,885         1,673        511
                                            -----        ------        ---
Changes in operating assets 
  and liabilities:
   Increase in receivables              $ (16,325)     $ (4,239)   $(3,143)
   Increase in inventories                 (5,533)       (1,895)    (4,172)
   (Increase) decrease in prepaid
      expenses and other assets              (493)        1,131       (909)
   (Increase) decrease in long-term
       other assets                       ( 1,676)       (2,402)       914
   Increase in accounts
      payable and other current
      liabilities                           6,452         1,476      3,846
                                          -------         -----      -----
                                        $ (17,575)     $ (5,929)   $(3,464)
                                         --------       -------    -------

NOTE M -- QUARTERLY RESULTS OF OPERATIONS (UNAUDITED)

         A summary of the quarterly  results of  operations  for the years ended
December 31, 1995 and 1994 follows:

(In thousands, except per share amounts)

         1995             1st Qtr   2nd Qtr   3rd Qtr   4th Qtr

Net sales                 $34,559   $36,335   $37,760   $40,192
Gross margin               13,953    15,111    15,654    17,097
Net income                  1,785     1,324     2,468     2,874

Net income per share      $   .16   $   .12   $   .20   $   .22

Average number of
     shares outstanding    11,068    11,191    12,295    13,258


        1994              1st Qtr   2nd Qtr   3rd Qtr   4th Qtr

Net sales                 $28,086   $30,379   $30,237   $33,915
Gross margin               10,693    12,265    11,757    14,420
Net income                  1,133     1,517     1,317     1,982

Net income per share      $   .10   $   .14   $   .12   $   .18

Average number of
     shares outstanding    10,845    10,851    10,820    10,892

1995 and 1994 quarterly results for net income per share,  when totaled,  do not
equal the net income per share for the years ended  December  31, 1995 and 1994,
respectively.  The 1995 sum of quarterly  results for net income per share total
$.70,  although  the total net  income  per share was  actually  $.71 per share.
Similarly,  the 1994 sum of  quarterly  results  for net income per share  total
$.54, although the total net income per share was actually $.55 per share.

ITEM 9.       CHANGES IN AND DISAGREEMENTS WITH ACCOUNTANTS ON
              ACCOUNTING AND FINANCIAL DISCLOSURE

              Not applicable.

                                    PART III

         Certain information required by Part III is omitted from this report in
that  the  Registrant  will  file  a  definitive  proxy  statement  pursuant  to
Regulation 14A (the "Proxy  Statement") not later than 120 days after the end of
the fiscal year covered by this Report, and the information  included therein is
incorporated herein by reference.

ITEM 10.  DIRECTORS AND EXECUTIVE OFFICERS OF THE REGISTRANT

               Information  with respect to directors and executive  officers is
               included  at the end of Part I, Item 1 on Page 16 of this  report
               under  the  caption  "Directors  and  Executive  Officers  of the
               Registrant."

ITEM 11.      EXECUTIVE COMPENSATION

              The information required by this Item is incorporated by reference
              to Pages 7 to 11 of the Company's Proxy Statement  relating to its
              1996 Annual Meeting of Shareholders.


ITEM 12.      SECURITY OWNERSHIP OF CERTAIN BENEFICIAL OWNERS AND
              MANAGEMENT

              The information required by this Item is incorporated by reference
              to Page 6 of the Company's Proxy Statement.

ITEM 13.      CERTAIN RELATIONSHIPS AND RELATED TRANSACTIONS

              Not applicable.


                                     PART IV

ITEM 14.      EXHIBITS, FINANCIAL STATEMENT SCHEDULES, AND REPORTS
              ON FORM 8-K

              (a)  The following documents are filed as part of this Report:

1.   Financial Statements

         The   following   consolidated   financial   statements  of  Inter-Tel,
Incorporated,  and subsidiaries, are incorporated by reference to Pages 29 to 42
of this Form 10-K:
         Report of Ernst & Young LLP, Independent Auditors

         Consolidated balance sheets--December 31, 1995 and 1994

         Consolidated  statements  of income--years ended December 31, 1995,
         1994 and 1993

         Consolidated  statements of shareholders' equity--years ended December
         31, 1995, 1994 and 1993

         Consolidated  statements  of cash flows--years ended December 31,
         1995, 1994 and 1993

         Notes to consolidated financial statements

2.   Financial Statement Schedules

         The following  consolidated  financial statement schedule of Inter-Tel,
         Incorporated,  and  subsidiaries  is filed as part of this  Report  and
         should  be  read  in  conjunction  with  the   Consolidated   Financial
         Statements of Inter-Tel,  Incorporated and subsidiaries,  and the notes
         thereto.

         Schedule for the three years ended December 31, 1995:

                                                                    Page No.
                                                                    --------

              Schedule II--Valuation and Qualifying Accounts              50

         Schedules  not listed  above  have been  omitted  because  they are not
applicable  or are not  required  or the  information  required  to be set forth
therein is included in the Consolidated Financial Statements or notes thereto.


3.  Exhibits

         3.1(10)         Articles of Incorporation, as amended.

         3.2(16)         By-Laws, as amended.

         10.15(1)        Registrant's form of standard Distributor Agreement.

         10.16(1)        Registrant's form of standard Service Agreement.

         10.34(2)        1984  Incentive  Stock  Option  Plan and forms of Stock
                         Option Agreement.

         10.35(3)        Agreement between Registrant and Samsung Semiconductor
                         and Telecommunications Company, Ltd. dated October 17,
                         1984.

         10.37(3)        Tax Deferred Savings Plan.

         10.51(11)       1990  Directors'  Stock Option Plan and form of Stock
                         Option Agreement.

         10.52(15)       Inter-Tel,  Incorporated  Long-Term  Incentive Plan and
                         forms of Stock Option Agreements.

         10.53(12)       Agreement  between Registrant and Maxon Systems, Inc.
                         dated February 27, 1990.

         10.54(12)       Agreement   between   Registrant   and  Varian  Tempe
                         Electronics Center dated February 26, 1991.

         10.55(12)       Agreement  between Registrant and Jetcrown Industrial
                         Ltd. dated February 18, 1993.

         10.56(13)       Employee Stock Ownership Plan.

         10.57(14)       Loan  and  Security Agreement dated December 16, 1994
                         between Bank One, Arizona, N.A. and   Registrant.

         10.58(16)       Development,   Supply  and  License  Agreement  between
                         Registrant and QUALCOMM dated January 17, 1996.

- ---------------------

(1) Previously filed with Registrant's  Registration Statement on Form S-1 (File
No. 2-70437).

(2) Previously filed with Registrant's  Registration Statement on Form S-8 (File
No. 2-94805).

(3) Previously filed with  Registrant's  Annual Report on Form 10-K for the year
ended November 30, 1984 (File No. 0-10211).

(10) Previously filed with Registrant's  Annual Report on Form 10-K for the year
ended December 31, 1988 (File No. 0-10211).

(11) Previously filed with Registrant's Registration Statement on Form S-8 (File
No. 33-40353).

(12) Previously filed with Registrant's Registration Statement on Form S-1 (File
No. 33-70054).

(13) Previously filed with Registrant's Registration Statement on Form S-8 (File
No. 33-73620).

(14) Previously filed with Registrant's  Annual Report on Form 10-K for the year
ended December 31, 1994 (File No. 0-10211).

(15) Previously filed with Registrant's Proxy Statement dated March 23, 1994.

(16)  Filed herewith.

         (b)  Reports on Form 8-K.
              None
         (c)  Exhibits.

              3.2  Amended By-Laws

              11.1  Statement re:  Computation of Per Share Earnings. (Page 53)

              13.0  Annual Report to Security Holders.

              22.1  List of Subsidiaries. (Page 52)

              23.0  Consent of Independent Auditors. (Page 49)

              24.1  Power of Attorney.  (Page 48)

              10.58   Development,   Supply  and   License   Agreement   between
                      Registrant and QUALCOMM dated January 17, 1996.

              27  Financial Data Schedule (Page 80)

              See Item 14(a) (3) also.

         (d)  Financial Statement Schedules

              The response to this portion of Item 14 is submitted as a separate
              section of this report.  See Item 8.


                                   SIGNATURES


         Pursuant to the  requirements  of Section 13 or 15(d) of the Securities
Exchange Act of 1934, the Registrant,  Inter-Tel,  Incorporated, has duly caused
this  Report to be  signed on its  behalf  by the  undersigned,  thereunto  duly
authorized.


                             INTER-TEL, INCORPORATED



                                    BY:  /S/  Steven G. Mihaylo
                                        -----------------------
                                         Steven G. Mihaylo
                                         Chairman and Chief Executive Officer

Dated:  March 29, 1996
<PAGE>
<TABLE>
<CAPTION>
                                       SCHEDULE II - VALUATION AND QUALIFYING ACCOUNTS
                                                        (in thousands)
- ---------------------------------------------------------------------------------------
                            COL. A       COL. B      COL. C         COL. D     COL. E
- ---------------------------------------------------------------------------------------
- ---------------------------------------------------------------------------------------
                                               ADDITIONS
- ---------------------------------------------------------------------------------------
                                         Charged    Charged to
                           Balance at       to         Other      Charged to    Balance
                           Beginning      Costs &     Accounts    Deductions    at End of
          DESCRIPTION      of Period     Expenses    Describe      Describe      Period
- ---------------------------------------------------------------------------------------
<S>                           <C>         <C>        <C>            <C>         <C>   
Year ended December 31, 1995

Deducted from asset accounts:
   Allowance for doubtful
      accounts (4)            $1,172      $797       $71 (3)        $229(1)     $1,811
                               -----       ---        ------         ------      -----
   Allowance for lease
      accounts                $1,198      $780      $(71)(3)        $394(1)     $1,513
                               -----       ---        ------         ------      -----
   Inventory allowance (4)    $1,785      $595          --          $405(2)     $1,975
                               -----       ---                       ------      -----

Year ended December 31, 1994

Deducted from asset accounts:
   Allowance for doubtful
      accounts (4)              $704      $704     $(105)(3)        $131(1)     $1,172
                                 ---       ---      --------         ------      -----
   Allowance for lease
      accounts                  $911      $236      $105 (3)         $54(1)     $1,198
                                 ---       ---       -------          -----      -----
   Inventory allowance (4)    $1,237      $551         --             $3(2)     $1,785
                               -----       ---                         ----      -----

Year ended December 31, 1993

Deducted from asset accounts:
   Allowance for doubtful
      accounts (4)              $583      $489     $(125)(3)        $243(1)       $704
                                 ---       ---      --------         ------        ---
   Allowance for lease
      accounts                  $677      $296      $125 (3)        $187(1)       $911
                                 ---       ---       -------         ------        ---
   Inventory allowance (4)      $980      $264         --             $7(2)     $1,237
                                 ---       ---                         ----      -----

- ---------------------------------------------------------------------------------------
</TABLE>
(1) Uncollectible accounts written off, net of recoveries.
(2) Inventory written off.
(3) Reclassed between appropriate valuation and qualifying accounts.
(4) Adjusted for poolings of American  Telcom Corp. of Georgia,  Inc. and Access
West, Inc.


                                   Exhibit 3.2

                             INTER-TEL, INCORPORATED
                             an Arizona Corporation

                                     BYLAWS

          (As adopted June 25, 1979; amended December 24, 1980; amended
        November 30, 1981; amended March 30, 1983; amended June 30, 1983;
          amended September 29, 1983; amended August 15, 1984; amended
                January 31, 1985; and amended November 2, 1995.)


                                    SECTION I

                           OFFICES AND CORPORATE SEAL

1.1 Principal Office. The known place of business of the Corporation which shall
also be known as its  principal  place of  business  shall be at the  address so
designated in the Articles of  Incorporation  or if no address is so designated,
at the office of its statutory  agent.  The address of the  Corporation's  known
place of  business  may be changed  from time to time by the Board in the manner
provided by the Arizona  Revised  Statutes and without  amending the Articles of
Incorporation.

1.2 Other Offices. The Corporation may also maintain offices at such other place
or  places,  either  within or  without  the State of  Arizona,  as the Board of
Directors may from time to time determine or the business of the Corporation may
require,  where the business of the  Corporation may be transacted with the same
effect as though done at the principal office.

1.3 Corporate  Seal. A corporate  seal shall not be requisite to the validity of
any instrument executed by or on behalf of the Corporation,  but nevertheless if
in any instance a corporate seal be used, the same shall, at the pleasure of the
officer  affixing the same, be either (a) a circle  having on the  circumference
thereof "Inter-Tel, Incorporated" and in the center "Incorporated 1969 Arizona,"
or (b) a circle  containing  the  words  "Corporate  Seal" on the  circumference
thereof.

                                    SECTION 2

                                  SHAREHOLDERS

2.1 Shareholder's  Meetings.  All meetings of shareholders shall be held at such
place as may be fixed  from  time to time by the Board of  Directors,  or in the
absence of direction by the Board of Directors, by the President or Secretary of
the  Corporation,  either  within or without the State of  Arizona,  as shall be
stated  in the  notice of the  meeting  or in a duly  executed  waiver of notice
thereof.

2.2 Annual Meetings.  Commencing in 1996, annual meetings of shareholders  shall
be held on the third Thursday in April,  if not a legal holiday,  and if a legal
holiday, then on the next secular day following,  or at such other date and time
as shall be designated from time to time by the Board of Directors and stated in
the notice of the meeting. At the annual meeting,  shareholders entitled to vote
shall elect a Board of Directors  and transact  such other  business as properly
may be brought before the meeting.  The candidates receiving the greatest number
of votes, up to the number of Directors to be elected, shall be the Directors.

2.3 Notice of Annual Meetings.  Written notice of the annual meeting stating the
place, date and hour of the meeting shall be given to each shareholder  entitled
to vote at such  meeting  not less than ten nor more than fifty days  before the
date of the meeting.  The record date for determining  shareholders  entitled to
notice of or to vote at a meeting of shareholders shall not be more than seventy
nor less than ten days before the date of such  meeting,  nor more than  seventy
days nor less than ten days prior to any such  action,  as fixed by the Board of
Directors.  If no  record  date  is  fixed,  the  record  date  for  determining
shareholders entitled to notice of or to vote at a meeting of shareholders shall
be at 4:00 in the  afternoon  on the later of the day thirty days before the day
on  which  notice  is  given or the day  seventy  days  prior to the date of the
meeting.

2.4 List of Shareholders.  The officer who has charge of the stock ledger of the
Corporation  shall  prepare and make,  at least ten days before every meeting of
shareholders,  a  complete  list  of the  shareholders  entitled  to vote at the
meeting,  arranged  in  alphabetical  order,  and  showing  the  address of each
shareholder and the number of shares registered in the name of each shareholder.
Such list shall be open to the examination of any  shareholder,  for any purpose
germane to the meeting, during ordinary business hours, for a period of at least
ten days  prior to the  meeting,  either at a place  within  the city  where the
meeting  is to be held,  which  place  shall be  specified  in the notice of the
meeting, or, if not so specified,  at the place where the meeting is to be held.
The list shall also be  produced  and kept at the time and place of the  meeting
during the whole time thereof,  and may be inspected by any  shareholder  who is
present.

2.5 Special Meetings of Shareholders.  Special meetings of the shareholders, for
any  purpose  or  purposes,  unless  otherwise  prescribed  by statute or by the
Articles of Incorporation, may be called by the President and shall be called by
the President or Secretary at the request in writing of  shareholders  owning at
least ten percent (10%) in amount of the entire capital stock of the Corporation
issued and  outstanding  and  entitled  to vote.  Such  request  shall state the
purpose or purposes of the proposed meeting.

2.6  Notice  of  Special  Meeting.  Written  notice  of  a  special  meeting  of
shareholders  stating  in  reasonable  detail  the  place,  date and hour of the
meeting  and the purpose or  purposes  for which the meeting is called  shall be
given, not less than ten nor more than fifty days before the date of the meting,
to each shareholder entitled to vote at such meeting. Business transacted at any
special meeting of  shareholders  shall be limited to the purposes stated in the
notice. The record date for determining shareholders entitled to notice of or to
vote at a meeting of  shareholders  shall not be more than seventy nor less than
ten days before the date of such  meeting,  nor more than  seventy days nor less
than ten days prior to any such action,  as fixed by the Board of Directors.  If
no record date is fixed, the record date for determining  shareholders  entitled
to  notice of or to vote at a meeting  of  shareholders  shall be at 4:00 in the
afternoon  on the later of the day thirty days before the day on which notice is
given or the day seventy days prior to the date of the meeting.

2.7 Quorum and  Adjournment.  The holders of a majority of the stock  issued and
outstanding  and  entitled  to  vote  at  the  meeting,  present  in  person  or
represented  by  proxy,  shall  constitute  a  quorum  at  all  meetings  of the
shareholders  for the  transaction of business  except as otherwise  provided by
statute or by the Articles of Incorporation.  If, however, such quorum shall not
be present or represented at any meeting of the  shareholders,  the shareholders
entitled  to vote at the  meeting,  present in person or  represented  by proxy,
shall have power to adjourn the meeting from time to time,  without notice other
than  announcement  at  the  meeting,   until  a  quorum  shall  be  present  or
represented.  At such  adjourned  meeting at which a quorum  shall be present or
represented  any business may be transacted  which might have been transacted at
the meeting as originally  notified.  If the adjournment is for more than thirty
days,  or if after the  adjournment a new record date is fixed for the adjourned
meeting, a notice of the adjourned meeting shall be given to each shareholder of
record entitled to vote at the meeting.

2.8 Majority Required.  When a quorum is present at any meeting, the vote of the
holders  of a  majority  of the  voting  power  present,  whether  in  person or
represented  by proxy,  shall decide any question  brought  before such meeting,
unless the question is one upon which,  by express  provision of the statutes or
of the  Articles of  Incorporation,  a different  vote is required in which case
such express provision shall govern and control the decision of such question.

2.9 Voting.  Each  shareholder  shall at every  meeting of the  shareholders  be
entitled to one vote in person or by proxy for each share of the  capital  stock
having  voting  power held by such  shareholder,  but no proxy shall be voted or
acted upon after eleven  months from its date,  unless the proxy  provides for a
longer period.  No proxy shall be effective  unless in writing and in compliance
with (i) applicable law and (ii) such  reasonable  requirements  as the Board of
Directors may prescribe.  Unless demanded by a shareholder  present in person or
by proxy at any meeting of the  shareholders  and entitled to vote  thereat,  or
unless so  directed  by the  chairman of the  meeting,  the vote  thereat on any
question  need not be by ballot.  If such demand or direction is made, a vote by
ballot  shall be taken,  and each  ballot  shall be  signed  by the  shareholder
voting, or by his or her proxy, and shall state the number of shares voted.

2.10 Action Without Meeting. Any action required or permitted to be taken at any
meeting of shareholders may be taken without a meeting, without prior notice and
without a vote,  if a consent  in  writing,  setting  forth the action so taken,
shall be signed by the holders of all of the outstanding  stock entitled to vote
with respect to the subject matter of the action.

2.11 Waiver of Notice. Attendance of a shareholder at a meeting shall constitute
waiver of notice of such meeting, except when the person attends the meeting for
the express purpose of objecting to the transaction of any business  because the
meeting is not lawfully called or convened.  Any shareholder may waive notice of
any annual or special  meeting of  shareholders by executing a written waiver of
notice either before or after the time of the meeting.

                                    SECTION 3

                                    DIRECTORS

3.1 Number.  The number of Directors  shall be  determined  from time to time by
resolution  adopted by a majority of the total  authorized  number of Directors.
Until  otherwise  determined  by  such  resolution,  the  authorized  number  of
Directors  shall be six. The Directors shall be elected at the annual meeting of
the shareholders, except as provided in 3.2 of this Section 3, and each Director
elected shall hold office until his or her  successor is elected and  qualified,
unless sooner  displaced.  Directors  need not be  shareholders.  Subject to the
limitations  imposed by applicable  law, the holders of a majority of the shares
then  entitled to vote at an election of the  Directors may remove a Director or
Directors (or all Directors) at any time,  with or without  cause.  Any Director
may resign at any time by giving written notice of his or her resignation to the
Corporation.  Any such  resignation  shall  take  effect  at the time  specified
therein,  or,  if the  time  when it shall  become  effective  is not  specified
therein,  it shall take effect  immediately upon its receipt by the President or
the Secretary;  and, unless otherwise specified therein,  the acceptance of such
resignation shall not be necessary to make it effective.

3.2  Vacancies.  Vacancies and newly created  Directorships  resulting  from any
increase in the  authorized  number of Directors  may be filled by a majority of
the Directors then in office,  though less than a quorum, or by a sole remaining
Director,  and the  Directors  so chosen shall hold office until the next annual
election and until their  successors are duly elected and shall qualify,  unless
sooner  displaced.  If there are no  Directors  in office,  then an  election of
Directors may be held in the manner provided by statute.

3.3 Powers.  The  business of the  Corporation  shall be managed by its Board of
Directors which may exercise all such powers of the Corporation, and do all such
lawful acts and things as are not by statute or by the Articles of Incorporation
or by  these  bylaws  directed  or  required  to be  exercised  or  done  by the
shareholders.

3.4  Place of  Meetings.  The Board of  Directors  of the  Corporation  may hold
meetings,  both  regular  and  special,  either  within or without  the State of
Arizona; and such meetings may be held by means of conference telephone or other
similar communications  equipment by means of which all persons participating in
the  meeting can hear each other.  Participation  in a meeting  pursuant to such
communication shall constitute presence in person at such meeting.

3.5 Annual  Meetings.  The first meeting of the newly elected Board of Directors
shall be held  immediately  following the annual meeting of shareholders  and in
the same place of the  annual  meeting  of  shareholders,  and no notice of such
meeting  shall be necessary to the newly  elected  Directors in order legally to
constitute  the meeting,  provided a quorum shall be present.  In the event such
meeting is not held,  the meeting may be held at such time and place as shall be
specified in a notice given as hereinafter  provided for special meetings of the
Board of Directors,  or as shall be specified in a written  waiver by all of the
Directors.

3.6 Regular  Meetings.  Regular  meetings of the Board of Directors  may be held
without  notice and at such time and at such place as shall from time to time be
determined by the Board.

3.7 Special  Meetings.  Special meetings of the Board of Directors may be called
by the  President or the Secretary on 24 hours notice to each  Director,  either
personally or by mail or by telegram or by telephone;  special meetings shall be
called by the  President  or  Secretary in like manner and on like notice on the
written request of a majority of the Board of Directors.

3.8 Quorum.  At all meetings of the Board,  a majority of the  membership of the
Board of Directors  shall  constitute a quorum and the concurrence of a majority
of those  present  shall be  sufficient  to conduct  the  business of the Board,
except as may be otherwise  specifically  provided by statute or by the Articles
of  Incorporation.  If a quorum shall not be present at any meeting of the Board
of Directors, the Directors present thereat may adjourn the meeting from time to
time,  without  notice other than  announcement  at the meeting,  until a quorum
shall be present.

3.9 Action  Without  Meeting.  Unless  otherwise  restricted  by the Articles of
Incorporation  or these bylaws,  any action required or permitted to be taken at
any meeting of the Board of Directors or of any  committee  thereof may be taken
without a meeting, if all members of the Board or committee, as the case may be,
consent  thereto in  writing,  and the  writing or  writings  are filed with the
minutes of proceedings of the Board or committee.

3.10 Waiver of Notice.  Attendance of a director at a meeting  shall  constitute
waiver of notice of such meeting, except when the person attends the meeting for
the express purpose of objecting to the transaction of any business  because the
meeting is not lawfully called or convened. Any director may waive notice of any
annual, regular or special meeting of Directors by executing a written waiver of
notice either before or after the time of the meeting.

3.11 Executive Committee. There shall be an Executive Committee consisting of at
least three  members of the Board of Directors who shall be elected by the whole
Board at the first  meeting  of the Board of  Directors  following  each  annual
meeting of shareholders.  Members of the Executive  Committee shall serve at the
pleasure of the Board of Directors  and each member of the  Executive  Committee
may be  removed  with or  without  cause at any time by the  Board of  Directors
acting at a meeting or by unanimous  written  consent.  In the event any vacancy
occurs in the Executive  Committee,  the vacancy shall be filled by the Board of
Directors.  The Executive Committee shall have and may exercise the powers of he
Board of  Directors  and the  management  of the  business  and  affairs  of the
Corporation,  but no such  committee  shall have the  authority  of the Board of
Directors in reference to the following matters:

         1.  The  submission  to   shareholders  of  any  action  that  requires
shareholders' authorization or approval by law.

         2.  The  filling  of  vacancies  on the  Board of  Directors  or in any
committee of the Board of Directors.

         3. The amendment or repeal of the bylaws or the adoption of new bylaws.

         4. The fixing of  compensation of Directors for serving on the Board or
on any committee of the Board of Directors.

3.12  Additional  Standing  Committees.  The Board of Directors may from time to
time designate such additional standing committees as it may deem advisable. The
Board of Directors  shall delegate to such standing  committees  such functions,
duties and  responsibilities  as it may choose, and shall from time to time fix,
appoint and remove the members of such committees.

3.13 Special  Committees.  The Board of Directors may at any time designate such
special  committees  as it may  deem  advisable,  may  fix  the  duties  of such
committees, and appoint and remove their members.

3.14  Minutes  and  Records  of  Committees.  A  record  shall  be  kept  of the
proceedings and determinations of all standing committees and the reports of all
special  committees.  The minutes of the meetings of the Executive Committee and
other special and standing  committees (if such  committees  shall be organized)
shall be  preserved  in the same  manner as are  preserved  the  minutes  of all
meetings of the Board of Directors.

3.15  Compensation.  The  Directors  may be paid  their  expenses,  if  any,  of
attendance at each meeting of the Board of Directors and may be paid a fixed sum
for attendance at each such meeting of the Board of Directors or a stated salary
as Director.  No such  payment  shall  preclude  any  Director  from serving the
Corporation in any other capacity and receiving compensation  therefor.  Members
of special or standing committees may be allowed like compensation for attending
committee  meetings.  The amount or rate of such  compensation of members of the
Board of  Directors  or of  committees  shall  be  established  by the  Board of
Directors and shall be set forth in the minutes of the Board.

3.16  Vacancies.  Any vacancy in the Executive  Committee or any other committee
shall be filled by the vote of a majority of the whole Board.

3.17  Dissolution of Committees;  Removal of Committee  Members.  The Board,  by
resolution adopted by a majority of the whole Board, may, with or without cause,
dissolve the  Executive  Committee or any other  committee,  and with or without
cause, remove any member thereof.

                                    SECTION 4

                                    OFFICERS

4.1 Designation of Titles.  The officers of the  Corporation  shall be chosen by
the Board of Directors and shall be a President,  a Vice President,  a Secretary
and a Treasurer. The Board of Directors may also choose a Chairman of the Board,
additional vice presidents,  and one or more assistant secretaries and assistant
treasurers.  Any  number  of  offices,  except  the  offices  of  President  and
Secretary, may be held by the same person.

4.2  Appointment of Officers.  The Board of Directors at its first meeting after
each annual meeting of shareholders  shall choose a President,  one or more vice
presidents, a Secretary and a Treasurer, and may choose a chairman of the Board,
each of whom shall serve at the pleasure of the Board of Directors. The Board of
Directors  at any time may appoint  such other  officers  and agents as it shall
deem  necessary  who shall hold their  offices at the  pleasure  of the Board of
Directors and who shall exercise such powers and perform such duties as shall be
determined from time to time by the Board.  The power to appoint and remove such
agents may be delegated by the Board. the officers of the Corporation shall hold
office until their successors are chosen, or until sooner displaced. Any officer
elected by the Board of Directors may be removed,  with or without then serving.
Any vacancy  occurring in any office of the  Corporation by death,  resignation,
removal or otherwise shall be filled by the Board of Directors.  Any officer may
resign at any time by giving  written  notice of his or her  resignation  to the
Corporation.  Any such  resignation  shall  take  effect  at the time  specified
therein,  or,  if the  time  when it shall  become  effective  is not  specified
therein,  it shall take effect  immediately  upon its receipt by the Board,  the
President  or the  Secretary;  and,  unless  otherwise  specified  therein,  the
acceptance of such resignation shall not be necessary to make it effective.

4.3 Salaries.  The salaries of the officers  shall be fixed from time to time by
the Board of Directors and no officer  shall be prevented  from  receiving  such
salary  by  reason  of  the  fact  that  he or she is  also  a  Director  of the
Corporation.  The  salaries of the  officers or the rate by which  salaries  are
fixed  shall  be set  forth  in the  minutes  of the  meetings  of the  Board of
Directors, or if delegated to a committee in the minutes of such committee.

4.4 Vacancies. A vacancy in any office because of death,  resignation,  removal,
disqualification  or  otherwise  may be filled by the Board of  Directors at any
time.

4.5  Chairman of the Board.  The  chairman of the Board,  if one shall have been
appointed  and be  serving,  shall  preside  at all  meetings  of the  Board  of
Directors  and  shall  perform  such  other  duties  as may be from time to time
assigned to him or her.

4.6 President. The President shall preside at all meetings of shareholders,  and
if a  chairman  of the Board  shall  not have been  appointed  or,  having  been
appointed, shall not be serving or be absent, the President shall preside at all
meetings  of  the  Board  of  Directors.  He or  she  may  sign  all  deeds  and
conveyances,  all contracts and agreements,  and all other instruments requiring
execution on behalf of the Corporation, and shall act as operating and directing
head of the  Corporation,  subject  to  policies  established  by the  Board  of
Directors.  Unless the Board of Directors  specifies  otherwise,  the  President
shall  have  the  authority  to vote  (or  grant a proxy  with  respect  to) any
securities held or owned by the Corporation.

4.7  Vice  Presidents.  There  shall  be as many  vice  presidents  as  shall be
determined  from time to time and they shall  perform such duties as may be from
time to time assigned to them. Any one of the vice presidents,  as authorized by
the Board, shall have all the powers and perform all the duties of the President
in case  of the  temporary  absence  of the  President  or in case of his or her
temporary inability to act. In case of the permanent absence or inability of the
President to act, the office shall be declared  vacant by the Board of Directors
and a successor chosen by the Board.

4.8  Secretary.  The  Secretary  shall see that the  minutes of all  meetings of
shareholders,  of the Board and of any standing  committees  are kept. He or she
shall be the custodian of the corporate  seal,  and shall affix it to all proper
instruments  when deemed  advisable by him or her. He or she shall give or cause
to be given  required  notices of all  meetings of the  shareholders  and of the
Board of Directors.  He or she shall have charge of all the books and records of
the Corporation except the books of account and in general shall perform all the
duties  incident to the office of  Secretary of the  Corporation  and such other
duties as may be assigned to him or her.

4.9 Treasurer.  The Treasurer shall have general custody of all of the funds and
securities  of the  Corporation  except  such  as may be  required  by law to be
deposited  with any state  official;  he or she shall see to the  deposit of the
funds of the  Corporation  in such bank or banks as the Board of  Directors  may
designate. Regular books of account shall be kept under his or her direction and
supervision,  and he or she shall render financial  statements to the President,
Directors and  shareholders  at proper times. He or she shall have charge of the
preparation  and filing of such reports and financial  statements and returns as
may be required by law. He or she shall give to the  Corporation  such  fidelity
bond  as may be  required,  and  the  premium  therefor  shall  be  paid  by the
Corporation as an operating expense.

4.10 Assistant Secretaries. There may be such number of assistant secretaries as
the Board of Directors may from time to time fix, and such persons shall perform
such  functions  as may be from  time to time  assigned  to them.  No  assistant
secretary shall have power or authority to collect, account for, or pay over any
tax imposed by federal, state or city government.

4.11 Assistant  Treasurers.  There may be such number of assistant treasurers as
the Board of Directors may form time to time fix, and such persons shall perform
such  functions  as may be from  time to time  assigned  to them.  No  assistant
treasurer shall have the power or authority to collect, account for, or pay over
any tax imposed by any federal, state or city government.




                                    SECTION 5

                         REPEAL, ALTERATION OR AMENDMENT

These bylaws may be  repealed,  altered or amended or  substitute  bylaws may be
adopted only by a majority of the Board of Directors.



                           /s/ Thomas C. Parise
                           ----------------------------
                           Thomas C. Parise, President


ATTEST:

/s/ Kurt R. Kneip
- ---------------------
Kurt Kneip, Secretary



                                  Exhibit 10.58
                    DEVELOPMENT, SUPPLY AND LICENSE AGREEMENT
                         BETWEEN INTER-TEL AND QUALCOMM

This Development, Supply and License Agreement (the "Agreement") is entered into
as of  January  17,  1996  (the  "Effective  Date"),  by  and  between  QUALCOMM
Incorporated, a Delaware corporation ("QUALCOMM'),  with offices located at 6455
Lusk  Boulevard,  San Diego,  California  92121-2779  and  Inter-Tel  Integrated
Systems,  Inc., an Arizona  corporation  ("Inter-Tel"),  with offices located at
7300 West  Boston  Street,  Chandler,  Arizona  85226-3224,  with  regard to the
following facts:

                                    RECITALS

 A.  QUALCOMM  is  developing  multiplexer  equipment  known  as a  Concentrated
Subscriber Station,  or the QCT 8000 series (the "CSS"),  which will incorporate
its proprietary Code Division Multiple Access (CDMA), which will incorporate its
proprietary Code Division  Multiple Access (CDMA) technology for use in wireless
local loop communication systems.

B.  Inter-Tel  has  represented  that it has  previously  developed  multiplexer
equipment,  including switch software programs and hardware, known as the AXXESS
Key System (hereinafter  referred to as the "Multiplexer"),  and that it has the
expertise  to  design,  develop,   manufacture  and  test,  as  applicable,  the
Deliverables   (as   defined   below)   to  meet   QUALCOMM's   applicable   CSS
specifications.

C. QUALCOMM  desires to purchase the Devices (or license in the case of Software
and  Multiplexer  Designs) (as defined  below),  from  Inter-Tel  and  Inter-Tel
desires to sell the Devices (or license in the case of Software and  Multiplexer
Designs) to QUALCOMM,  and to perform certain customized software  modifications
and design and  engineering  services for QUALCOMM in accordance  with the terms
and conditions of this Agreement.

D. QUALCOMM has relied,  and is relying,  upon Inter-Tel's  stated expertise and
experience in providing  design and engineering  services to develop and deliver
the Deliverables.

NOW, THEREFORE, the parties agree as follows:

                                    AGREEMENT

1.       DEFINITIONS.

         Capitalized  terms used in this Agreement shall have the meanings given
to them below:

         "Basic   Features"   means  the  features  that  are  included  in  the
Pre-existing  Software with a zero point  programmable logic device as described
in the AXXESS 3.0 Product Definition Notebook dated August 31, 1995, Feature Set
section.

         "Configuration  Device(s)"  means the integrated  circuit  programmable
logic devices which determine the  configuration  size and feature access to the
Software.

         "Critical  Error" means any Error,  whether or not known to QUALCOMM or
its  customers,  which  has or may  have a  substantial  adverse  impact  on the
operations of QUALCOMM or its  customers or on the use of the Software,  Devices
or Products.

         "Deliverables"   means  the   documentation,   materials  and  services
pertaining  to  the  Software,   Configuration  Devices,   Multiplexer  Designs,
Development Units, Qualification Units and Early Production Units which are more
particularly described in the SOW and Specification.

         "Development  Units"  means the first five (5) Early  Production  Units
delivered  to  QUALCOMM  for  testing  and  to   demonstrate   the   performance
characteristics of the Early Production Units.

         "Design  and  Development  "("D&D")  means  the  design,   development,
qualification and delivery of the Development Units and Qualification  Units and
other Deliverables described in the SOW.

         "Devices" means the Configuration Devices and Early Production Units.

         "Early  Production Units" means the early order production units of the
Product   (containing   the   Software),   its   variations,    and   subsequent
configurations, or components thereof, as specified in QUALCOMM's purchase order
therefor,  all of which  comply with the  requirements  of this  Agreement,  the
Specifications and SOW. The term "Early Production Units" includes Qualification
Units.

         "Error" means  computer code in the Software or  Configuration  Devices
which  produces  unintended  results or actions,  or which  produces  results or
actions other than those described in the  Specification or Software  Acceptance
Document. Error includes, without limitation, any Critical Error.

         "Escrow  Agreement"  means that certain Escrow  Agreement  entered into
between  Inter-Tel  and  QUALCOMM   concurrently  with  the  execution  of  this
Agreement.

         "Intellectual Property Rights" means any and all rights of Inter-Tel in
and to patents,  patent  applications,  copyrights,  trade secrets and know-how,
mask work rights and  industrial  design  rights of any kind,  recognized in any
country  of the  world,  whether  or not  currently  perfected,  owned as of the
Effective Date or hereafter acquired during the term of this Agreement,  whether
by creation,  transfer,  license with right of  sublicense or by any other means
which relate to the Licensed Technology.

         "Licensed  Technology"  means  the  Software,   Configuration  Devices,
Multiplexer  Designs  and  other  materials  to  be  delivered  to  QUALCOMM  as
Deliverables in accordance with the Specification and SOW.

         "Multiplexer  Designs" means that documentation  relating to the design
of the Multiplexer that is written or in electronic form which Inter-Tel uses to
manufacture (or have manufactured) the Qualification  Units and Early Production
Units. The Multiplexer  Designs will include the following (if and to the extent
they exist): design documents, detailed circuit schematics, circuit board layout
files,  electronic  design  files,  mechanical  design  files,  application  and
operational software,  manufacturing  assembly documents,  component lists, test
specifications,  test  set  drawings,  manufacturing  assembly  aids,  test  set
instructions,  test set software,  embedded firmware,  interface specifications,
product   specifications,   OEM   product   specifications,   installation   and
commissioning documents, system provisioning documents, product repair documents
and customer documentation.

         "Pre-existing  Software"  means the  Multiplexer  switch  software that
Inter-Tel has developed as of the Effective Date as more particularly  described
in the AXXESS 3.0  Product  Definition  Notebook  dated  August  31,  1995.  For
purposes  of this  Agreement,  Pre-existing  Software  shall  include  all Basic
Features and all Updates to the Basic Features as provided herein.

         "Product(s)" means QUALCOMM's  Concentrated Subscriber Station product,
its variations and subsequent configurations,  as more particularly described in
the Specification.

         "Qualification   Units"  means  the  first  four  (4)  prototype  Early
Production  Units  (other  than  Development  Units)  delivered  to  QUALCOMM to
demonstrate compliance of such Early Production Units with the Specification and
SOW.

         "Software"  means  the  software  program  to be  designed,  developed,
tested,  furnished  and  licensed  (in  binary  form)  by  Inter-Tel  hereunder,
consisting  of the  Pre-existing  Software as modified by  Inter-Tel to meet the
requirements of the Specification and SOW.

         "Software  Acceptance  Document"  means the  document  developed by the
parties  subsequent to the execution of this  Agreement  which shall contain the
Software acceptance test procedures.

         "Specification"  means:  QUALCOMM's  Specification  for a  Concentrated
Subscriber  Station  (QUALCOMM Doc. No.  80-12467),  dated September 25, 1995, a
copy of which is attached hereto as Exhibit A.

         "Statement  of Work" or "SOW" means  QUALCOMM's  SOW,  QCT-8000  Series
Multiplexer,  dated  September  21, 1995, a copy of which is attached  hereto as
Exhibit B.

         "Updates" means any enhancement,  revision,  improvement,  addition, or
modification of or to the  Multiplexer  Designs and/or the Basic Features of the
Pre-existing Software, which enhancement,  revision,  improvement,  addition, or
modification  is developed by or for  Inter-Tel  or to which  Inter-Tel  obtains
sub-licensable  rights  (whether or not  royalty  bearing) at any time after the
Effective Date.

         "Warranty  Period"  means  for Early  Production  Units,  Software  and
Configuration  Devices  twenty-four  (24) months after the date of acceptance by
QUALCOMM.

2.       DEVELOPMENT PHASE.

         2.1 D&D Schedule.  Inter-Tel shall design, develop, qualify and deliver
the  Development  Units and  Qualification  Units in strict  accordance with the
development  schedule  set  forth  in  the  SOW  (the  "Development  Schedule").
Inter-Tel  shall  satisfactorily  complete  all  tests  required  by the SOW and
Specification  prior to delivering the  Qualification  Units to QUALCOMM.  Final
inspection and acceptance of the  Qualification  Units shall be made by QUALCOMM
in  accordance  with such  acceptance  criteria as  mutually  agreed upon by the
parties in writing subsequent to the execution of this Agreement. QUALCOMM shall
either  accept  or  reject  the  Qualification  Units  within  the  later of (a)
one-hundred  twenty (120) days after  completion of the Development  Schedule or
(b) one-hundred  twenty (120) days after receiving the last of the Qualification
Units.  If  QUALCOMM  does  not  notify  Inter-Tel  that  QUALCOMM  rejects  any
Qualification  Units,  Inter-Tel  will assume  acceptance of such  Qualification
Units. At QUALCOMM's option,  QUALCOMM may return  non-conforming  Qualification
Units  to  Inter-Tel,  freight  collect.  If  QUALCOMM  elects  to  return  such
non-conforming  Qualification  Units,  Inter-Tel  shall issue a return  material
authorization number (RMA) for all non-conforming  Qualification Units, and such
non-conforming Qualification Units shall be the property of Inter-Tel.

         2.2  Design  and  Development   Payment.   In  consideration   for  its
satisfactory performance of the design, development, qualification, and delivery
effort, QUALCOMM shall pay Inter-Tel the sum of two hundred eighty-five thousand
dollars ($285,000) (the "D&D Payment"). The D&D Payment shall be due and payable
as follows:

Installment                                 Milestone
- -----------                                 ---------

33% of the D&D Payment             Delivery of Development Units and
                                   prototype Software (in PROM form)

33% of the D&D Payment             QUALCOMM's acceptance of all
                                   four Qualification Units

34% of the D&D Payment             Satisfactory completion of the Production
                                   Readiness Review and QUALCOMM's acceptance 
                                   of the Software in accordance with Section
                                   2.4

         2.3 Deliverables.  Inter-Tel shall deliver to QUALCOMM the Deliverables
strictly in accordance with the  Development  Schedule.  In addition,  Inter-Tel
shall perform  acceptance  tests on each delivered unit of Devices in accordance
with the acceptance  test procedures set forth in the  Specification.  Inter-Tel
shall  not ship to  QUALCOMM  any  Devices  which  have  failed to  satisfy  the
applicable acceptance test.

         2.4 Acceptance of Software. The Software will be tested by QUALCOMM and
Inter-Tel in accordance  with the  requirements  established  under the Software
Acceptance  Document.  The parties intend to negotiate and finalize the Software
Acceptance  Document  within one hundred  eighty (180) days after the  Effective
Date.  The  Software  Acceptance  Document  will be subject to the terms of this
Agreement and will reference this Agreement. QUALCOMM may reject the Software by
delivering  written notice to Inter-Tel within one year after the Effective Date
of this Agreement if in QUALCOMM's  sole and reasonable  discretion the Software
fails to satisfy the  specifications  and  parameters  set forth in the Software
Acceptance  Document or  Specification.  Failure of QUALCOMM to notify Inter-Tel
within said period shall be deemed as  acceptance.  Any rejection by QUALCOMM of
the Software for acceptance  purposes shall be in writing and provide a detailed
description  of the  failure  of  the  Software  to  conform  to the  applicable
requirements  set forth in the Software  Acceptance  Document or  Specification.
QUALCOMM shall cooperate with  Inter-Tel's  reasonable  requests in carrying out
remedial  measures and Inter-Tel  shall not be responsible  for delays caused by
QUALCOMM.  Immediately following its receipt of such rejection notice, Inter-Tel
shall  commence work to correct the failures  specified in such notice and shall
use its best efforts,  at its own expense,  to correct such failures  within ten
(10) days of its receipt of such rejection notice so that the Software meets the
requirements  of the Software  Acceptance  Document and  Specification.  When it
believes it has made the necessary corrections, Inter-Tel will again deliver the
Software to QUALCOMM and the  acceptance/rejection/correction  provisions  above
shall be reapplied until the Software is accepted;  provided, however, that upon
the third or any subsequent rejection, or if the corrections are not made within
thirty (30) days of the initial rejection, QUALCOMM may terminate this Agreement
by  delivering  written  notice  to  Inter-Tel.  Upon  QUALCOMM's  return of the
Software previously delivered  hereunder,  Inter-Tel shall immediately refund to
QUALCOMM all amounts paid by QUALCOMM hereunder.

3.       GRANT OF RIGHTS.

         3.1 License  Grant.  Inter-Tel  hereby  grants to QUALCOMM a perpetual,
non-exclusive  (except as set forth in Section 3.2), worldwide right and license
under the Intellectual Property Rights to (i) use, copy or otherwise exploit the
Software,  (ii) use or otherwise  exploit the Configuration  Devices,  and (iii)
use, copy, modify, have modified,  or otherwise exploit the Multiplexer Designs,
to design, develop, make, have made, use, market, maintain, support, distribute,
sell, lease or otherwise dispose of Products.

         3.2. Exclusivity.  Inter-Tel agrees that for a period of ten (10) years
after the Effective  Date,  Inter-Tel  will not itself make, use or sell, and it
will not  license or grant any rights to any third  party to make,  use or sell,
any product  incorporating  the Software,  without the prior written  consent of
QUALCOMM.   The  limitations  of  this  Section  3.2  shall  not  apply  to  the
Pre-existing  Software or future versions of any Inter-Tel software which do not
contain the Software in whole or in material part.

         3.3.  Updates.  As soon as an Update is made available by Inter-Tel for
commercial  application,  Inter-Tel  shall  immediately  so notify  QUALCOMM  in
writing.  Inter-Tel  shall grant  QUALCOMM a  royalty-free  license  (subject to
Section 3.4) to use the Update to design, develop, make, have made, use, market,
maintain, support,  distribute,  sell, lease or otherwise dispose of Products in
accordance  with the license  granted to QUALCOMM  under Section 3.1.  Inter-Tel
shall  promptly  deliver to QUALCOMM  such  materials as are necessary to enable
QUALCOMM to incorporate the Update in the Products. In the event that the Update
materials cannot be made readily  available to QUALCOMM in a format that enables
QUALCOMM to  incorporate  the Update in the  Products,  Inter-Tel  will promptly
notify  QUALCOMM and the parties shall  mutually  agree upon a revised  delivery
schedule.

         3.4 Updates  Licensed  from Third  Parties.  If  Inter-Tel  acquires by
license from any third party the right to  sublicense  any Updates  furnished by
such third party,  then Inter-Tel shall immediately so notify QUALCOMM and offer
to grant to  QUALCOMM  all rights and  licenses  in the  Updates as though  such
Updates were included within the original Licensed  Technology.  If such Updates
are  sublicensable  by Inter-Tel  only on condition that it pay a royalty to its
third party licenser (whether in the form of an up-front fee or otherwise), then
the  notice  shall  fully and  accurately  disclose  the  terms of such  royalty
obligation.  If  QUALCOMM  accepts  such  offer  (which it may only do by signed
writing),  it will pay to  Inter-Tel  the same  royalties  and  charges as those
designated in Inter-Tel's notice to the extent that they actually accrue against
Inter-Tel in respect of the sublicense.

4.       PRODUCTION.

         4.1  Orders.   At  any  time  after   QUALCOMM's   acceptance   of  the
Qualification  Units delivered in accordance with Section 2 above,  QUALCOMM may
issue to Inter-Tel  purchase orders for Early  Production  Units.  The terms and
conditions   stated  in  such  purchase  order  and  in  any   confirmation  and
acknowledgment thereof shall be of no force and effect other than to specify the
quantities and types of Early Production Units to be delivered and the requested
or anticipated  delivery dates. Each such purchase order shall be subject to the
terms of this Agreement and will reference this Agreement.

         4.2 Prices. Inter-Tel shall sell to QUALCOMM each Early Production Unit
for which QUALCOMM  places a purchase order at the prices set forth in Exhibit C
attached hereto.

         4.3 Most Favored Customer. Inter-Tel agrees that the prices established
under this  Agreement  for the Early  Production  Units  shall not exceed  those
offered or imposed with respect to similar products  provided to other customers
of  Inter-Tel.  If, at any time  during  the term of this  Agreement,  Inter-Tel
offers or accepts lower prices for similar  products  involving other customers,
Inter-Tel  shall  so  notify  QUALCOMM  and  promptly  rebate  to  QUALCOMM  the
differences between the amount of the payments  theretofore made by QUALCOMM for
the Early  Production  Units and the amount that would have been payable if such
lower prices had been in effect.

         4.4 EPU Lead Time. Inter-Tel shall maintain the capability of producing
and  delivering,  and if requested by QUALCOMM,  shall deliver to QUALCOMM,  the
Early  Production  Units  within  ninety (90) days after  receipt of  QUALCOMM's
purchase order  therefore  (the "EPU Lead Time").  Subject to the applicable EPU
Lead Time,  Inter-Tel shall deliver the Early  Production Units on or before the
applicable "Due Date" indicated in each purchase order; provided,  however, that
QUALCOMM,  in its sole  discretion,  may refuse to accept Early Production Units
delivered more than two weeks prior to such Due Date,  without  QUALCOMM's prior
approval.  QUALCOMM  agrees to provide a monthly update of a rolling twelve (12)
month forecast of  requirements  as production  requirements  develop.  QUALCOMM
shall have the right to amend such  forecast  from time to time  during the term
hereof;  provided that no such  amendment  shall alter or revise the  quantities
forecasted  for the  initial  four (4) week  period  of a  previously  delivered
forecast. Inter-Tel shall use its best efforts to deliver Early Production Units
sooner than the EPU Lead Time if so requested by QUALCOMM.

5.       SUPPLY OF CONFIGURATION DEVICES.

         5.1  Orders.   At  any  time  after   QUALCOMM's   acceptance   of  the
Qualification  Units and Software in accordance  with Section 2 above,  QUALCOMM
may issue to Inter-Tel purchase orders for Configuration  Devices. The terms and
conditions   stated  in  such  purchase  order  and  in  any   confirmation  and
acknowledgment thereof shall be of no force and effect other than to specify the
quantities to be delivered and the requested or anticipated delivery dates. Each
purchase  order  shall  be  subject  to the  terms  of this  Agreement  and will
reference this Agreement.

         5.2 Royalty.  Inter-Tel shall deliver to QUALCOMM Configuration Devices
for which  QUALCOMM  places a purchase  order.  With  respect  to  Configuration
Devices purchased by QUALCOMM from Inter-Tel,  QUALCOMM shall pay to Inter-Tel a
royalty in  accordance  with the  applicable  royalty fee set forth in Exhibit D
attached hereto. Except for the royalties and D&D Payment expressly provided for
in Sections 3.4 and 5.2 and Section 2.2,  respectively,  QUALCOMM  shall have no
liability for any royalties,  fees or other  compensation of any kind in respect
of Inter-Tel's grant to QUALCOMM, or the exercise by QUALCOMM, of the rights and
licenses arising under this Agreement.  Notwithstanding anything to the contrary
contained  herein,  no royalties shall accrue or otherwise be due and owing from
QUALCOMM to Inter-Tel on any Configuration  Devices that QUALCOMM purchases from
Inter-Tel  for the  purpose of  internal  testing.  However,  any  Configuration
Devices  that  QUALCOMM  purchases  from  Inter-Tel  for the purpose of internal
testing which are subsequently  resold by QUALCOMM shall be subject to royalties
hereunder in accordance  with the applicable  royalty fee set forth in Exhibit D
attached hereto.

         5.3 CD Lead Time.  Inter-Tel shall maintain the capability of producing
and  delivering,  and if requested by QUALCOMM,  shall deliver to QUALCOMM,  the
Configuration  Devices  within  thirty  (30) days after  receipt  of  QUALCOMM's
purchase order therefore (the "CD Lead Time").  Inter-Tel shall use commercially
reasonable efforts to deliver Configuration Devices sooner than the CD Lead Time
if so requested by QUALCOMM;.

6.       DELIVERY, ACCEPTANCE AND PAYMENT.

         6.1  Deliveries;  Title  and Risk of Loss.  Unless  otherwise  mutually
agreed,  all deliveries of Devices,  Qualification  Units and Development  Units
(collectively,  the "Deliverable Items") shall be made FOB Inter-Tel's Chandler,
Arizona  facility.  Title and risk of loss or damage  to the  Deliverable  Items
shall pass to QUALCOMM upon delivery to QUALCOMM's  designated carrier,  subject
to  QUALCOMM's  right  to  reject  non-conforming  units.   Notwithstanding  the
foregoing,  risk of loss of any  Deliverable  Items shall remain with  Inter-Tel
unless and until  QUALCOMM  finally  accepts such units or  deliveries or unless
such non-conformance is due to damage occurring after the Deliverable Items have
been delivered to QUALCOMM's designated carrier.

         6.2  Inspection  and  Acceptance  of  Configuration  Devices  and Early
Production Units. Inter-Tel shall satisfactorily  complete all tests required by
the  Specification  and SOW prior to delivering  the Devices to QUALCOMM.  Final
inspection  and  acceptance of the Devices  delivered  shall be made by QUALCOMM
unless  otherwise  specified in writing  signed by both parties.  QUALCOMM shall
either  accept or reject the  Devices  within the later of (a) thirty  (30) days
after the Due Date specified in the purchase order or (b) thirty (30) days after
receiving  such  Devices.  If QUALCOMM does not notify  Inter-Tel  that QUALCOMM
rejects any of the Devices, Inter-Tel will assume acceptance of such Devices. At
QUALCOMM's  option,  QUALCOMM may return  non-conforming  Devices to  Inter-Tel,
freight  collect,  or QUALCOMM with agreement from Inter-Tel may modify or adapt
non-conforming  Devices or deliverables to render them  acceptable.  If QUALCOMM
elects to return such  non-conforming  Devices,  Inter-Tel  shall issue a return
material  authorization  (RMA) number for all non-conforming  Devices within one
workday after QUALCOMM's request,  and such non-conforming  Devices shall be the
property of  Inter-Tel.  If QUALCOMM  modifies  or adapts  non-conforming  Early
Production Units,  QUALCOMM may offset all costs incurred in performing any such
modifications  and  adaptations  against  any and all amounts  otherwise  due to
Inter-Tel or, at QUALCOMM's  option, may bill Inter-Tel directly for such costs.
Neither   QUALCOMM's   modifications  or  adaptations  in  accordance  with  the
provisions  of this Section 6.2 nor  QUALCOMM's  inspection  and  acceptance  of
Devices shall in any way affect the warranty on such Devices.

         6.3 Payment  Terms.  Inter-Tel may submit  invoices to QUALCOMM for the
(i) applicable percentage of the D&D Payment upon satisfactory completion of the
D&D milestone in accordance with Section 2.2, (ii) applicable royalties upon the
shipment  of the  Configuration  Devices,  and  (iii)  purchase  price for Early
Production Units upon shipment of such Early Production Units. Each such invoice
shall specify the quantity,  fees and type of  deliveries,  the date of shipment
and such other information as may be reasonably  requested by QUALCOMM from time
to time.  QUALCOMM shall pay Inter-Tel within thirty (30) days after the invoice
date or within  thirty (30) days after  QUALCOMM's  acceptance  of the shipment,
whichever is later.  QUALCOMM shall have no obligation to pay for any Devices or
Deliverables that are rejected or as to which acceptance is revoked.

         6.4 Taxes. The fees specified herein do not include  applicable  sales,
use,  excise,  or similar taxes,  duties,  or other charges.  To the extent such
taxes or other  charges are required by law to be collected by  Inter-Tel,  such
taxes shall be separately itemized on the invoices to which they apply.

7.  WARRANTIES.

         7.1      Inter-Tel warrants and represents that:

                  7.1.1 It has the corporate  power and authority to execute and
deliver  this  Agreement,  grant the rights and  licenses  set forth  herein and
perform its obligations hereunder.

                  7.1.2  During  the  Warranty   Period  the  (i)  Software  and
Configuration  Devices  delivered  under  this  Agreement  shall  conform in all
respects  to  the  performance  capabilities,   specifications,   functions  and
requirements  set  forth  in the  Specification,  and  the  Software  Acceptance
Document, and shall conform to Inter-Tel's specifications therefor to the extent
such  specifications  are not  inconsistent  with the  Specification or Software
Acceptance  Document;  (ii) the Early  Production  Units  delivered  under  this
Agreement  shall  conform  in  all  respects  to the  performance  capabilities,
specifications,  functions and requirements set forth in the  Specification  and
shall  conform  to  Inter-Tel's  specifications  therefor  to  the  extent  such
specifications are not inconsistent with the  Specification;  (iii) the media on
which  the  Configuration  Devices  are  provided  to  QUALCOMM  and  the  Early
Production Units shall be free from defects in materials and  workmanship;  (iv)
all Early  Production  Products  shall  contain all new  materials,  and (v) the
Software and  Configuration  Devices  shall be free from errors that  materially
impair the operation of the Early Production  Products or Products,  as the case
may be;  provided that it is understood  that minor Software errors may develop.
In such case,  Inter-Tel  shall correct such Software  errors in accordance with
the  provisions  of Section 7.2.  However,  in the case of any defect  caused or
concealed by fraud or gross negligence,  the Warranty Period solely with respect
to the specific  defect shall be extended  until the  expiration of  twenty-four
(24) months after QUALCOMM's actual discovery of such defect.

                  7.1.3  The  Licensed  Technology  is a wholly  original  work,
solely  originated  and  created by  Inter-Tel,  and if any  persons  other than
Inter-Tel  personally  participated  in the  preparation  or  development of the
Licensed Technology, such persons did so only for hire as employees of Inter-Tel
and within the scope of  employment  thereby,  and never had and do not have any
rights or  interests in the  Licensed  Technology.  Inter-Tel is the sole lawful
owner of the Licensed Technology and all rights therein.

                  7.1.4 The Multiplexer Designs are accurate and complete models
or other  characterization  of the  Qualification  Devices and Early  Production
Products inspected and accepted in accordance by QUALCOMM in accordance with the
terms and  conditions  of this  Agreement  and conform in all respects  with the
specifications and requirements of the Specification.

                  7.1.5 Inter-Tel has not made and will not hereafter enter into
any  agreement  with third  persons or take any action which shall  restrict its
legal right to grant to QUALCOMM the rights and licenses contemplated under this
Agreement or to perform its obligations under this Agreement.

                  7.1.6 Title to all the Early  Production  Units (excluding the
Software)  shipped to QUALCOMM or QUALCOMM's  customers shall pass, upon payment
in full,  to  QUALCOMM  free  and  clear of any  liens,  charges,  encumbrances,
restrictions  or  security  interests  created  in,  by  or  against  the  Early
Production Units or against Inter-Tel.

                  7.1.7 THE ABOVE  WARRANTIES  ARE MADE EXPRESSLY IN LIEU OF ALL
OTHER WARRANTIES INCLUDING IMPLIED WARRANTIES OF MERCHANTIBILITY AND FITNESS FOR
A PARTICULAR PURPOSE.

         7.2  Correction  of  Software  Errors.   During  the  Warranty  Period,
Inter-Tel shall provide the following support services at no charge to QUALCOMM.
Thereafter, Inter-Tel shall provide the following support services at a price to
be mutually  agreed upon.  Such price  shall,  in no event,  exceed  Inter-Tel's
standard price for the provision of support services.

                  7.2.1  Classification  of  Software  Errors.  Inter-Tel  shall
correct any Error which becomes known to it, in accordance  with the severity of
the Error involved and its actual or potential impact upon QUALCOMM's operations
or business. QUALCOMM shall inform Inter-Tel of these facts in a written trouble
report.  Following  receipt of any trouble report,  Inter-Tel shall  immediately
undertake all necessary and  appropriate  action to  satisfactorily  resolve the
reported  problem.  QUALCOMM  reserves the right to reclassify in its reasonable
discretion any Error as a Critical  Error,  or vice versa, at any time. The fact
that an Error is not classified as a Critical  Error,  however,  shall in no way
prejudice QUALCOMM's rights or remedies under this Agreement.

                  7.2.2.  Response.  Inter-Tel  shall respond to every  QUALCOMM
trouble  report,  as follows,  commencing  upon  receipt of  QUALCOMM's  trouble
report:

                           (a) Error Reporting.  Within Inter-Tel's first normal
working hour, Inter-Tel shall initiate telephone consultation with QUALCOMM.

                           (b)  Non-Critical   Errors.  For  Errors  other  than
Critical  Errors,  Inter-Tel shall use its best efforts to promptly correct them
through the  development  and  provision of  corrective  code for the  Software.
Inter-Tel  shall  replace  any  "work-around,"  "patches,."  or other  temporary
correction  provided  to  QUALCOMM  in  response  to an Error  with a  permanent
correction in accordance  with a delivery  schedule  mutually agreed upon by the
parties.

                           (c) Critical Errors.  For Critical Errors,  Inter-Tel
shall respond in the same manner as that  described in the preceding  paragraph,
but shall deliver  suitable  corrective  code for the Software in PROM format or
Configuration  Devices as needed to restore lost  functionality  and performance
within five (5) calendar days of receipt of QUALCOMM's trouble report.  Whenever
reasonably   possible,   QUALCOMM  shall  return  the  defective   PROMs  and/or
Configuration Devices to Inter-Tel.  Inter-Tel shall promptly reimburse QUALCOMM
for one-half  (1/2) of the costs  incurred by QUALCOMM in removing any defective
PROMs or  Configuration  Devices from Products and  reinstalling any replacement
PROMs or Configuration  Devices. Upon Inter-Tel's  reasonable request,  QUALCOMM
shall provide written documentation to evidence such costs.

                           (d)   Extraordinary   Circumstances.   If   Inter-Tel
encounters  unforeseen  circumstances  which  delay  or make it  impossible  for
Inter-Tel to perform the  obligations in accordance  with the schedule set forth
above, Inter-Tel shall, at its sole expense,  provide appropriate  work-arounds,
interim support, on-site personnel, or other remedial measures commensurate with
the severity and impact of the Error.  QUALCOMM shall cooperate with Inter-Tel's
reasonable  requests in carrying out such remedial  measures and Inter-Tel shall
not be  responsible  for delays  caused by  QUALCOMM.  Failure by  Inter-Tel  to
restore lost  functionality  and  performance  within the applicable  period set
forth  above,  or  any  longer  period  prescribed  by the  authorized  QUALCOMM
representative,  is a failure to perform  under this clause,  and  constitutes a
trigger event (as defined under the Escrow Agreement).

         7.3  Failure  of Early  Production  Units.  If, at any time  during the
Warranty Period,  an Early Production Unit  malfunctions or becomes defective or
is determined to be unreasonably dangerous, Inter-Tel shall, at Inter-Tel's sole
expense:  (a)  promptly  diagnose  the  source  of the  failures  of  the  Early
Production  Unit,  (b) correct any and all  defects or  non-conformities  in the
design,  manufacture  and/or testing of the Early  Production Unit which are the
source of such failures and (c) replace all failed Early  Production  Units with
fully conforming Early Production Units within five (5) calendar days.  QUALCOMM
will promptly  notify  Inter-Tel when it has  identified  such failures and will
provide  reasonable  assistance to Inter-Tel in  identifying  the source of such
failures.

         7.4 Shipping Defective  Devices.  All costs of shipping defective PROMs
and Devices back to Inter-Tel and the return from Inter-Tel to QUALCOMM,  or its
designated location, shall be at the sole expense of Inter-Tel.  Within 24 hours
of  any  request  by  QUALCOMM,   Inter-Tel  will  provide  a  Return   Material
Authorization (RMA) for all defective such items specified by QUALCOMM.  The RMA
will permit QUALCOMM to return defective items to Inter-Tel without delay.

         7.5 Survival.  The  obligations of Inter-Tel under this Section 7 shall
survive  expiration or other  termination of this Agreement as to the subject of
any claims or notices sent by QUALCOMM  hereunder  prior to such  termination or
expiration.  No receipt,  acceptance or use of the Licensed  Technology or Early
Production Units by QUALCOMM shall constitute a waiver of or otherwise prejudice
QUALCOMM's rights under this warranty.

8.       INDEMNIFICATION FOR INFRINGEMENT.

         8.1  Inter-Tel.  In addition to the  warranties  set forth in Section 7
above,  Inter-Tel warrants that all Licensed Technology,  Early Production Units
and work  performed are free of  infringement  of any patent,  copyright,  trade
secret or other intellectual property right of any third party, except in so far
as such  claims are based on  Inter-Tel's  literal  compliance  with  QUALCOMM's
written Specification for such Deliverables.  Inter-Tel shall indemnify,  defend
and hold  QUALCOMM  and its  customers  harmless  from and  against  any losses,
damages, liabilities, expenses and costs (including reasonable attorneys' fees),
arising  out  of  or  resulting  from  any  claim  alleging  that  any  Licensed
Technology,  Early Production Units or other  Deliverables  infringe any patent,
copyright,  trade secret, or other proprietary right of any third party ("IPR"),
so long as QUALCOMM  notifies  Inter-Tel of such claim and permits  Inter-Tel to
defend or settle such claim in  accordance  with this  Section 8.1. In the event
that any Licensed Technology,  Early Production Units or Deliverables  delivered
or performed by Inter-Tel hereunder is determined to infringe any IPR, Inter-Tel
shall, at Inter-Tel's sole expense,  in addition to its other  obligations under
this Section 8.1 and at QUALCOMM's  option,  either:  (i) obtain from such third
party the right for QUALCOMM  and  QUALCOMM's  customers  to continue  using the
infringing Licensed Technology,  Early Production Units and/or Deliverables,  or
(ii) modify or replace the  infringing  Licensed  Technology,  Early  Production
Units and/or Deliverables so as to render them non-infringing, while maintaining
fit, form and function acceptable to QUALCOMM.

         8.2  QUALCOMM.  QUALCOMM  shall  indemnify,  defend and hold  Inter-Tel
harmless from and against any losses, damages,  liabilities,  expenses and costs
(including  reasonable  attorneys'  fees),  arising out of or resulting from any
claim  alleging  that the work  performed  by  Inter-Tel  on behalf of  QUALCOMM
infringe third party IPR, so long as (i) Inter-Tel notifies QUALCOMM promptly in
writing of such claim and permits  QUALCOMM  sole  control  over the defense and
settlement  of such  claim,  and (ii) such work is in  literal  compliance  with
QUALCOMM's written Specification.

9.       QUALCOMM PROPERTY.

All property and documentation  (including without limitation the Specification)
used by Inter-Tel in connection with its performance  under this Agreement which
is owned,  furnished,  or consigned by QUALCOMM ("Property") shall be and remain
the property of QUALCOMM. Unless already so marked by QUALCOMM,  Inter-Tel shall
identify and  conspicuously  mark all Property as belong to QUALCOMM  and,  upon
request,  shall furnish QUALCOMM a list of all Property being held by Inter-Tel.
all Property shall be used only for Inter-Tel's performance under this Agreement
and held at Inter-Tel's  risk.  Inter-Tel shall return such Property to QUALCOMM
upon QUALCOMM's demand at Inter-Tel's sole expense.

10.      NON-EXCLUSIVE.

Except as set forth in Section 3.2, nothing in this Agreement shall be construed
to create an exclusive relationship between the parties hereto or to prevent any
of the parties from entering into any  discussion,  negotiations or relationship
with any other party.

11.      TRAINING AND SUPPORT.

Inter-Tel  shall  provide  training,  documentation  and  technical  support  to
QUALCOMM and its customers pursuant to the terms and conditions set forth in the
SOW.

12.      CONFIDENTIALITY; PUBLICITY.

Except as required for its performance under this Agreement, Inter-Tel shall not
disclose to any person (including but not limited to any company affiliated with
Inter-Tel and any consultant or independent contractor of Inter-Tel), reproduce,
or use any  information  furnished by QUALCOMM under this Agreement  (whether or
not marked as confidential or  proprietary),  except as required for performance
under this  Agreement,  and, at QUALCOMM's  request,  Inter-Tel shall return all
such  information  to  QUALCOMM.  Further,  Inter-Tel  shall  not issue any news
release,  advertisement,  publicity,  or  promotional  material  regarding  this
Agreement or Inter-Tel's  relationship  with QUALCOMM  without  QUALCOMM's prior
written consent.  The provisions of this Section 12 shall survive any expiration
or termination of this Agreement.

13.      CHANGES.

QUALCOMM may at any time instruct  Inter-Tel to make changes  within the general
scope of this Agreement in any of the  following:  (i) the  Specification;  (ii)
Inter-Tel's method of shipment or packing; (iii) the quantities of Devices to be
delivered  hereunder;  (iv)  the  place of  delivery;  and/or  (v) the  delivery
schedule.  If any such change  causes an increase or decrease in the cost of, or
time required for, performance under this Agreement, Inter-Tel shall have thirty
(30) days to  request  adjustments  in the fees  and/or  delivery  schedule  for
Devices or other  materials  directly  affected by  QUALCOMM's  changes.  To the
extent that  QUALCOMM and Inter-Tel  mutually  agree to such  adjustments,  this
Agreement shall be amended accordingly in a writing signed by both parties.  Any
request by  Inter-Tel  for  adjustments  under  this  Section 13 shall be deemed
waived if not asserted within such 30-day period,  and if QUALCOMM and Inter-Tel
fail to agree to an adjustment,  then QUALCOMM and Inter-Tel will decide whether
to (1)  proceed in  accordance  with the  Agreement  as then in  effect,  or (2)
terminate this Agreement in accordance with Section 14 below.

14.  TERM AND TERMINATION.

         14.1 Term.  This  Agreement  shall  commence on the Effective Date and,
unless otherwise  terminated or canceled as provided  herein,  shall continue in
full force and effect thereafter. No license granted with respect to any Product
manufactured  prior to any  termination of this Agreement shall be diminished or
abridged by any termination of this Agreement.

         14.2   Termination  for   Convenience.   QUALCOMM  may  terminate  this
Agreement,  with or without  cause,  at any time,  effective  upon  delivery  of
written notice thereof (the  "Termination  Notice") to Inter-Tel.  Upon any such
termination,  or  termination  in  accordance  with  Sections  13 or 15  hereof,
QUALCOMM's  sole and exclusive  liability to Inter-Tel  shall be to pay to Inter
Tel (i) those  installments of the D&D Payment which have become due and payable
in accordance with Section 2.2 of this  Agreement,  to the extent not previously
paid, (ii) if a D&D Payment is not yet due and payable, a percentage amount (not
to  exceed  100%) of the  applicable  D&D  Payment  based on the  value of items
received  by  QUALCOMM  shall be  negotiated  by the  parties  in good faith and
mutually  agreed upon,  and (iii) the fees  specified in this  Agreement for any
Devices which have been  delivered  and accepted by QUALCOMM,  to the extent not
previously paid.

         14.3  Termination  for Default.  QUALCOMM may terminate  this Agreement
upon written  notice to  Inter-Tel,  if  Inter-Tel:  (i) fails to make  adequate
progress to develop  the  Software,  Development  Devices  and/or  Qualification
Devices in  accordance  with the  schedule  set forth in the SOW,  (ii) fails to
deliver the Multiplexer  Designs within a reasonable  time, not to exceed thirty
(30) days,  after the Effective Date, (iii) fails to deliver any Devices ordered
by QUALCOMM  within ten (10) days after the scheduled  delivery date, (iv) files
or has filed against it any proceeding in bankruptcy or insolvency,  (v) makes a
general  assignment  for the benefit of creditors,  or (vi)  otherwise  fails to
comply in any material  respect with the terms and  conditions of this Agreement
within  thirty  (30) days after the date of  QUALCOMM's  written  notice of such
non-compliance.  Inter-Tel may terminate  this  Agreement upon written notice to
QUALCOMM if QUALCOMM  fails to comply with any  material  obligation  under this
Agreement  and  such  failure  is  not  cured  within  thirty  (30)  days  after
Inter-Tel's written notice of such non-compliance.

         14.4  Rights  Upon  Termination.  Any  and  all  work  related  to this
Agreement  shall cease  immediately  upon any  expiration or termination of this
Agreement in accordance  with Section 14.1,  14.2, or 14.3 above.  Upon any such
expiration or termination of this Agreement, Inter-Tel shall immediately deliver
to QUALCOMM the Specification, all materials containing information furnished or
disclosed by QUALCOMM hereunder,  and all Deliverables in whatever their current
state of production.  In addition,  in the event of any termination  pursuant to
Section 14.3 by reason of Inter-Tel's  default,  all rights and licenses granted
to  QUALCOMM  pursuant  to Section 3 shall  continue  in full force and  effect;
except that QUALCOMM shall also have the right to independently produce and copy
Configuration  Devices  in  conjunction  with  the  use  of  the  Software.  Any
termination  pursuant to Section  14.3 by reason of  Inter-Tel's  default  shall
constitute a trigger event under the Escrow Agreement.

15.      FORCE MAJEURE.

Any delay and/or failure in performance shall not be deemed a breach hereof when
such  failure  or delay is  caused  by or due to causes  beyond  the  reasonable
control of the party charged with such performance hereunder,  including but not
limited to: fire, flood, accidents,  explosions,  acts of God and acts of local,
state  and/or  federal  governments  or acts of war or acts of others.  Should a
delay occur,  the party claiming force majeure shall notify the other party,  in
writing,  specifying the nature and anticipated  duration of the delay. The date
on  which a  party's  obligations  hereunder  are due to be  fulfilled  shall be
extended  for a period  equal to the time  lost as a result  of any such  delay.
Notwithstanding  the  foregoing,  in the event any delay extends for a period of
more than sixty (60) days,  or such longer  period as the  parties may  mutually
agree upon,  the party against whom force majeure has been asserted as an excuse
for  non-performance  shall have the right to terminate this Agreement by notice
to the other party.

16.      ESCROW.

The parties intend to finalize and execute the Escrow  Agreement  (substantially
in the form of Exhibit __ attached  hereto) within sixty (60) days following the
effective Date, pursuant to which Inter-Tel shall deliver into an escrow account
(at an institution located in San Diego, California or such other institution as
mutually agreed upon) all applicable  object code and source code  documentation
for the Software and Configuration  Devices and all other technical  information
required for the manufacture and delivery of the  Configuration  Devices and for
the use and  maintenance  of the Software.  QUALCOMM shall be entitled to access
such materials in accordance with the Escrow Agreement.

17.      GENERAL PROVISIONS.

         17.1  Assignment.  Inter-Tel  shall  not  assign  any of its  rights or
delegate any of its obligations  under this Agreement  without the prior written
consent of QUALCOMM,  and any assignment in violation of this provision shall be
null and  void,  unless  such  assignment  is as a result  of the sale of all or
substantially  all of the assets of Inter-Tel.  Notwithstanding  the  foregoing,
Inter-Tel may assign claims for monies due or to become due under this Agreement
without  QUALCOMM's  consent provided that Inter-Tel promptly furnishes QUALCOMM
with two signed  copies of all  documentation  evidencing  such  assignment  and
further  provided  that  payment to any  assignee  shall be subject to setoff or
recoupment  of any present or future  claim(s)  that  QUALCOMM  may have against
Inter-Tel.  Regardless of any such  assignment,  QUALCOMM shall continue to deal
directly with Inter-Tel with respect to all matters other than payment of monies
due under the Agreement.

         17.2 Governing Law. This Agreement shall be governed by the laws of the
State of California. All disputes arising in connection therewith shall be heard
only by a court of competent jurisdiction in San Diego County,  California,  and
the prevailing  party in any legal  proceeding  shall be entitled to recover its
reasonable attorneys' fees incurred in connection therewith.

         17.3 Disclaimer of Consequentials. Neither party shall be liable to the
other  party  or  to  any  other  company  or  entity  for  any   incidental  or
consequential  loss or damage  arising out of this  Agreement or any  obligation
resulting herefrom or the use of any intellectual  property received  hereunder,
whether in an action  for or arising  out of breach of  contract,  tort,  or any
other cause of action.

         17.4 Entire  Agreement.  This  Agreement,  together  with all documents
expressly  referenced herein,  which are incorporated  herein by this reference,
shall  constitute  the entire  agreement  between  QUALCOMM and  Inter-Tel  with
respect to the subject  matter set forth  herein and shall  supersede  all prior
agreements,  understandings and  representations  between Inter-Tel and QUALCOMM
with respect  thereto.  Any additional or different terms stated by Inter-Tel in
any proposal,  quotation,  confirmation,  acknowledgment,  invoice, or otherwise
shall be of no force and effect,  and no course of dealing,  usage of trade,  or
course of  performance  shall be  relevant  to  explain or  supplement  any term
expressed in this Agreement.

         17.5 Modification:  Non-Waiver,  Severability;  Cumulative Remedies. No
addition or  modification  of this Agreement  shall be effective  unless made in
writing and signed by the respective  representatives of Inter-Tel and QUALCOMM.
Any delay or  failure to enforce  at any time any  provision  of this  Agreement
shall not constitute a waiver of the right  thereafter to enforce each and every
provision  thereof.  If any of the provisions of this Agreement is determined to
be  invalid,  illegal,  or  otherwise  unenforceable,  such  provision  shall be
enforced to the fullest  permissible  extent and the remaining  provisions shall
remain in full force and effect.  The rights and remedies provided to each party
herein are cumulative and in addition to any other rights and remedies available
to such party in law or in equity.

         17.6  Notices and  Correspondence.  Inter-Tel  shall  place  QUALCOMM's
applicable  P. O.  number and  Project  number on all  notices,  correspondence,
invoices,   packing  slips  and  packages   pertaining   thereto.   All  written
correspondence  from supplier to QUALCOMM  other than invoices shall be sent to:
6455 Lusk  Boulevard,  San  Diego,  CA  92121-2779,  Attention:  Director,  CDMA
Subscriber Programs and Product  Development.  All invoices shall be sent to the
attention of the Accounts  Payable  Department at the same address.  All written
correspondence  from  QUALCOMM  to  Inter-Tel  shall be sent to 7300 West Boston
Street, Chandler, Arizona 85226-3224, Attention: Thomas Parise or Mike Sargent.

         17.7 No Agency. The relationship between QUALCOMM and Inter-Tel is that
of independent contractors. This Agreement does not constitute, and shall not be
deemed to constitute, a joint venture or partnership between the parties hereto,
and neither party shall be deemed to be an agent of the other, or have authority
to bind, obligate or contract for the other.

         17.8 Survivability.  The terms and conditions of this Agreement that by
their sense and context are  intended  to survive  after  performance  hereunder
shall survive the termination or expiration of this Agreement.

IN WITNESS WHEREOF, the parties have caused their authorized  representatives to
execute this Agreement as of the Effective Date.

INTER-TEL Integrated Systems, Inc.          QUALCOMM Incorporated


BY: /s/ Thomas C. Parise             By: /s/ Paul Jacobs
    --------------------                -----------------
Name:Thomas C. Parise                Name: Paul Jacobs
     -------------------                   --------------
Title: President                     Title: Vice President and General Manager
       -----------------                   -----------------------------------

                                  EXHIBIT 11.1
                 STATEMENT RE: COMPUTATION OF PER SHARE EARNINGS

                                                        Years Ended December 31,
                                                        1995      1994      1993
                                                        ----      ----      ----
(In thousands, except per share amounts)

PRIMARY

    Average shares outstanding                        11,480    10,623     8,782

    Net effect of dilutive stock options--
       based on the treasury stock method
       using average market price                        473       229       200
                                                         ---       ---       ---

                                            TOTAL     11,953    10,852     8,982
                                                      ======    ======     =====

Income from continuing operations                     $8,451    $5,949    $3,896
                                                      ------    ------    ------
Net income                                            $8,451    $5,949    $3,896
                                                       =====    ======    ======

Income per share:
    Continuing operations                               $.71    $  .55    $  .43
                                                        ----     -----      ----
Net income                                              $.71    $  .55    $  .43
                                                         ===      ====      ====

FULLY DILUTED

    Average shares outstanding                        11,480    10,623     8,782

    Neteffect of dilutive stock options--  
    based on the treasury  stock method
    using the year-end market price, if 
    higher than the average market price                 496       229       236
                                                         ---       ---       ---

                                            TOTAL     11,976    10,852     9,018
                                                      ======    ======     =====

Income from continuing operations                     $8,451    $5,949    $3,896
                                                      ------    ------    ------
Net income                                            $8,451    $5,949    $3,896
                                                       =====    ======    ======

Income per share:
    Continuing operations                               $.71    $  .55    $  .43
                                                        ----      ----      ----
Net income                                              $.71    $  .55    $  .43
                                                         ===     =====      ====


- --------------------------------------------------------------------------------
The  Computation  of Per Share  Earnings for all periods  have been  restated to
reflect the  acquisitions of American  Telcom Corp. of Georgia,  Inc. and Access
West, Inc. in May 1995, each accounted for as a pooling of interests.



                                  EXHIBIT 22.1

                     SUBSIDIARIES OF INTER-TEL, INCORPORATED

         Listed below are all the  subsidiaries of Inter-Tel,  Incorporated,  as
well as the  jurisdiction  under the laws of which each was  organized,  and the
percentage  of  the  outstanding  voting  stock  of  each  owned  by  Inter-Tel,
Incorporated.

                                           Percentage         State or
                                           of Voting        Jurisdiction
Name                                      Stock Owned      of Organization
- ----                                      -----------      ---------------

Inter-Tel Integrated Systems, Inc.            100%            Arizona

Inter-Tel Communications, Inc.                100%            Arizona

Inter-Tel Leasing, Inc.                       100%            Arizona

Inter-Tel Midwest, Inc.                       100%            Delaware

Inter-Tel Incorporated-New Jersey             100%            Delaware

Inter-Tel NetSolutions, Inc.                  100%            Texas

Inter-Tel DataCom, Inc.                       100%            California

Southwest Telephone Systems, Inc.             100%            New Mexico

American Telcom Corp. of Georgia, Inc.        100%            Georgia

Access West, Inc.                             100%            California

Inter-Tel Equipment (UK), Ltd.                100%            United Kingdom

Inter-Tel Japan, Inc.                         100%            Japan



        EXHIBIT 23.0--CONSENT OF ERNST & YOUNG LLP, INDEPENDENT AUDITORS


         We consent to the  incorporation  by  reference to page 29 of this Form
10-K of our report dated March 20, 1996 of Inter-Tel, Incorporated.

         Our audits also included the financial statement schedule of Inter-Tel,
Incorporated  listed in Item 14(a).  This schedule is the  responsibility of the
Company's management. Our responsibility is to express an opinion based upon our
audits. In our opinion, the financial statement schedule referred to above, when
considered  in  relation  to the basic  financial  statements  taken as a whole,
presents fairly in all material respects the information set forth therein.

         We also  consent to the  incorporation  by  reference  in  Registration
Statement  (Form  S-3  No.  33-58161),  Registration  Statement  (Form  S-3  No.
33-61437),  Registration  Statement  (Form  S-3  No.  333-01735),   Registration
Statement (Form S-8 No. 2-94805),  in the  Registration  Statement (Form S-8 No.
33-40353),  and in the  Registration  Statement  (Form S-8 No.  33-73620) of our
report  dated  March  20,  1996,  with  respect  to the  consolidated  financial
statements  incorporated  herein by  reference  and our report  included  in the
preceding paragraph with respect to the financial statement schedule included in
this Form 10-K of Inter-Tel, Incorporated.



Phoenix, Arizona                            /S/  ERNST & YOUNG LLP
                                            
March 27, 1996                              



                         EXHIBIT 24.1--POWER OF ATTORNEY


         KNOW  ALL MEN BY THESE  PRESENTS,  that  each  person  whose  signature
appears  below  constitutes  and  appoints  Steven G. Mihaylo and Kurt R. Kneip,
jointly  and  severally,   his   attorneys-in-fact,   each  with  the  power  of
substitution,  for him in any and all capacities, to sign any amendments to this
Report on Form  10-K,  and to file the same,  with  exhibits  thereto  and other
documents in connection therewith,  with the Securities and Exchange Commission,
hereby ratifying and confirming all that each of said attorneys-in-fact,  or his
substitute or substitutes, may do or cause to be done by virtue hereof.

         Pursuant to the  requirements  of the Securities  Exchange Act of 1934,
this  Report has been  signed  below by the  following  persons on behalf of the
Registrant in the capacities and on the dates indicated.

   Signature                            Title                         Date

/S/ Steven G. Mihaylo               Chairman and Chief            March 29, 1996
- ------------------------
Steven G. Mihaylo                   Executive Officer

/S/ Kurt R. Kneip                   Vice President and            March 29, 1996
- ------------------------
Kurt R. Kneip                       Chief Financial Officer

/S/ Gary D. Edens                   Director                      March 29, 1996
- ------------------------
Gary D. Edens

/S/ Maurice H. Esperseth            Director                       March 29,1996
- ------------------------
Maurice H. Esperseth

/S/ C. Roland Haden                 Director                      March 29, 1996
- ------------------------
C. Roland Haden

/S/ Norman Stout                    Director                      March 29, 1996
- ------------------------
Norman Stout

/S/ Kathleen R. Wade                Director                      March 29, 1996
- ------------------------
Kathleen R. Wade


<TABLE> <S> <C>


<ARTICLE>                     5
<LEGEND>
         THIS SCHEDULE CONTAINS SUMMARY FINANCIAL INFORMATION EXTRACTED FROM THE
         INTER-TEL,  INCORPORATED AND SUBSIDIARIES  FINANCIAL STATEMENTS FOR THE
         YEAR ENDED  DECEMBER  31,  1995 AND IS  QUALIFIED  IN ITS  ENTIRETY  BY
         REFERENCE TO SUCH FINANCIAL STATEMENTS
</LEGEND>
<CIK>                                           350066
<NAME>                         INTER-TEL, INCORPORATED
<MULTIPLIER>                                      1000
<CURRENCY>                                 U.S.DOLLARS
       
<S>                             <C>
<PERIOD-TYPE>                   12-MOS
<FISCAL-YEAR-END>                          DEC-31-1995
<PERIOD-START>                             JAN-01-1995
<PERIOD-END>                               DEC-31-1995
<EXCHANGE-RATE>                                      1
<CASH>                                          39,577
<SECURITIES>                                         0
<RECEIVABLES>                                   31,446
<ALLOWANCES>                                     1,811
<INVENTORY>                                     20,505
<CURRENT-ASSETS>                                97,813
<PP&E>                                          24,637
<DEPRECIATION>                                  12,864
<TOTAL-ASSETS>                                 118,402
<CURRENT-LIABILITIES>                           22,302
<BONDS>                                              0
                                0
                                          0
<COMMON>                                        58,816
<OTHER-SE>                                      26,229
<TOTAL-LIABILITY-AND-EQUITY>                   118,402
<SALES>                                        148,846
<TOTAL-REVENUES>                               148,846
<CGS>                                           87,031
<TOTAL-COSTS>                                   87,031
<OTHER-EXPENSES>                                     0
<LOSS-PROVISION>                                     0
<INTEREST-EXPENSE>                                 101
<INCOME-PRETAX>                                 13,700
<INCOME-TAX>                                     5,249
<INCOME-CONTINUING>                              8,451
<DISCONTINUED>                                       0
<EXTRAORDINARY>                                      0
<CHANGES>                                            0
<NET-INCOME>                                     8,451
<EPS-PRIMARY>                                      .71
<EPS-DILUTED>                                      .71
        

</TABLE>


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