INTER TEL INC
DEF 14A, 2000-03-31
TELEPHONE & TELEGRAPH APPARATUS
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                       SECURITIES AND EXCHANGE COMMISSION
                             WASHINGTON, D.C. 20549

                            SCHEDULE 14A INFORMATION
                Proxy Statement Pursuant to Section 14(a) of the
                         Securities Exchange Act of 1934
                               (Amendment No.  )

Filed by the Registrant [X]
Filed by a Party other than the Registrant [ ]

Check the appropriate box:
[ ]  Preliminary Proxy Statement           [ ]  Confidential, For Use of the
[X]  Definitive Proxy Statement                 Commission Only (as permitted
[ ]  Definitive Additional Materials            by Rule 14a-6(e)(2))
[ ]  Soliciting Material Pursuant to
     Rule 14a-11(c) or Rule 14a-12

                             INTER-TEL, INCORPORATED
- --------------------------------------------------------------------------------
                (Name of Registrant as Specified In Its Charter)

- --------------------------------------------------------------------------------
    (Name of Person(s) Filing Proxy Statement, if Other Than the Registrant)

Payment of Filing Fee (Check the appropriate box):
[X]  No fee required.
[ ]  Fee computed on table below per Exchange Act Rules 14a-6(i)(1) and 0-11.

1)   Title of each class of securities to which transaction applies:

- --------------------------------------------------------------------------------
2)   Aggregate number of securities to which transaction applies:

- --------------------------------------------------------------------------------
3)   Per unit price or other underlying value of transaction  computed  pursuant
     to Exchange  Act Rule 0-11 (set forth the amount on which the filing fee is
     calculated and state how it was determined):

- --------------------------------------------------------------------------------
4)   Proposed maximum aggregate value of transaction:

- --------------------------------------------------------------------------------
5)   Total fee paid:

- --------------------------------------------------------------------------------
[ ] Fee paid previously with preliminary materials:

[ ] Check box if any part of the fee is offset as provided  by  Exchange  Act
    Rule  0-11(a)(2)  and identify the filing for which the  offsetting fee was
    paid  previously.  Identify the previous filing by  registration  statement
    number, or the form or schedule and the date of its filing.

    1)   Amount previously paid:
                                ------------------------------------------
    2)   Form, Schedule or Registration Statement No.:
                                                      --------------------
    3)   Filing Party:
                      ----------------------------------------------------
    4)   Date Filed:
                    ------------------------------------------------------
<PAGE>
                             INTER-TEL, INCORPORATED
                    ----------------------------------------
                    NOTICE OF ANNUAL MEETING OF SHAREHOLDERS
                                   MAY 3, 2000
                    ----------------------------------------

TO THE SHAREHOLDERS:

     NOTICE  IS  HEREBY  GIVEN  that  the  Annual  Meeting  of  Shareholders  of
Inter-Tel, Incorporated (the "Company"), an Arizona corporation, will be held on
May 3, 2000, at 10:00 a.m., local time, at the Company's offices located at 7300
W. Boston Street, Chandler, Arizona 85226 for the following purposes:

1.   To elect directors to serve for the ensuing year and until their successors
     are elected and qualified.

2.   To amend the  Inter-Tel,  Incorporated  1997  Long-Term  Incentive  Plan to
     increase the shares  reserved by 1,250,000  shares and to amend the plan to
     prohibit the repricing of options under the Plan.

3.   To transact such other  business as may properly come before the meeting or
     any adjournment thereof.

     The  foregoing  items of  business  are more fully  described  in the Proxy
Statement accompanying this Notice. Each of these items will be discussed at the
Annual Meeting with adequate time allotted for shareholder questions.

     Only  shareholders of record at the close of business on March 10, 2000 are
entitled to notice of and to vote at the meeting.  A copy of the Company's  1999
Annual Report to Shareholders,  which includes certified  financial  statements,
was mailed with this Notice and Proxy  Statement  on or about April 3, 2000,  to
all shareholders of record on the record date.

     All  shareholders  are  cordially  invited to attend the meeting in person.
However,  to assure your  representation at the meeting,  you are urged to mark,
sign,  date and return the  enclosed  proxy card as  promptly as possible in the
postage-prepaid  envelope  enclosed for that  purpose,  or to vote via telephone
pursuant to instructions  provided in the proxy card. Any shareholder  attending
the  meeting  may vote in person  even if he or she has  previously  returned  a
proxy.

                                        Sincerely,

                                        KURT R. KNEIP,
                                        Secretary
Phoenix, Arizona
April 3, 2000
<PAGE>
                             INTER-TEL, INCORPORATED
                        120 NORTH 44TH STREET, SUITE 200
                           PHOENIX, ARIZONA 85034-1822

- --------------------------------------------------------------------------------
                                 PROXY STATEMENT
- --------------------------------------------------------------------------------

                 INFORMATION CONCERNING SOLICITATION AND VOTING

GENERAL

     This Proxy Statement is furnished by Inter-Tel,  Incorporated  ("Inter-Tel"
or the "Company"),  for use at the Annual Meeting of Shareholders to be held May
3, 2000 at 10:00 a.m.,  local time or at any postponement or continuation of the
meeting,  if applicable,  or at any adjournment  thereof (the "Annual Meeting"),
for the  purposes  set forth  herein  and in the  accompanying  Notice of Annual
Meeting  of  Shareholders.  The  Annual  Meeting  will be held at the  Company's
offices located at 7300 W. Boston Street, Chandler, Arizona 85226.

     These proxy solicitation materials were mailed on or about April 3, 2000 to
all shareholders entitled to vote at the Annual Meeting.

RECORD DATE AND SHARE OWNERSHIP

     Only shareholders of record at the close of business on March 10, 2000 (the
"Record Date") are entitled to notice of and to vote at the Annual  Meeting.  As
of the Record Date,  26,321,779 shares of the Company's Common Stock were issued
and outstanding.

REVOCABILITY OF PROXIES

     The  enclosed  proxy is solicited by the Board of Directors of the Company.
Any proxy  given  pursuant  to this  solicitation  may be  revoked by the person
giving it at any time  before  its use by  delivering  to the  Company a written
notice of  revocation  or a duly  executed  proxy  bearing a later  date,  or by
attending  the Annual  Meeting and voting in person.  Attendance  at the meeting
will not, by itself, revoke a proxy.

VOTING AND SOLICITATION

     Every  shareholder  voting  at the  Annual  Meeting  for  the  election  of
directors may either (i) cumulate such shareholder's  votes and give one nominee
for  director  a number  of votes  equal to (a) the  number of  directors  to be
elected,  multiplied by (b) the number of shares of the  Company's  Common Stock
held by such  shareholder;  or (ii) distribute such  shareholder's  votes on the
same  principle  among as many nominees for director as the  shareholder  thinks
fit, provided that votes cannot be cast for more than five nominees. However, no
shareholder  will be  entitled to  cumulate  votes for any  nominee  unless such
nominee's  name has been  placed  in  nomination  prior to the  voting  and such
shareholder,  or another  shareholder,  has given  notice at the Annual  Meeting
prior to the  voting for  directors  of the  intention  of such  shareholder  to
cumulate such  shareholder's  votes. On all other matters,  one vote may be cast
for each share held of the Company's Common Stock.

     A quorum will be present if a majority of the votes entitled to be cast are
present in person or by valid proxy. All matters to be considered and acted upon
by the  shareholders at the Annual Meeting must be approved by a majority of the
shares  represented  at the Annual  Meeting and entitled to vote.  Consequently,
abstentions  will have the same legal  effect as votes  against a  proposal.  In
contrast,  broker  "non-votes"  resulting  from a broker's  inability  to vote a
client's shares on non-discretionary matters will have no effect on the approval
of such matters.

     If the enclosed  proxy is properly  executed and returned to the Company in
time to be voted at the Annual  Meeting,  it will be voted as  specified  on the
proxy,  unless it is properly revoked prior thereto.  Telephone voting will also
be allowed  pursuant to  instructions  provided in the proxy card submitted with
this proxy.

     The cost of this  solicitation  will be borne by the Company.  In addition,
the  Company  may  reimburse  brokerage  firms  and other  persons  representing
beneficial  owners of shares for expenses  incurred in  forwarding  solicitation
material to such beneficial owners.  Proxies also may be solicited by certain of
the  Company's  directors,  officers  and regular  employees,  personally  or by
telephone or telecopier, without additional compensation.

                                       1
<PAGE>
DEADLINE FOR RECEIPT OF SHAREHOLDER PROPOSALS

     Proposals  of  security  holders of the  Company  that are  intended  to be
presented  by such  shareholders  at the annual  meeting of the  Company for the
fiscal  year ending  December  31, 2000 must be received by the Company no later
than December 4, 2000,  in order to be included in the proxy  statement and form
of proxy relating to such meeting.

INDEPENDENT AUDITORS

     The independent  auditors of the Company for the fiscal year ended December
31,  1999 were  Ernst & Young LLP.  A  representative  of Ernst & Young LLP will
attend  the  annual  meeting  for  the  purpose  of  responding  to  appropriate
questions.

                              ELECTION OF DIRECTORS
                                (PROPOSAL NO. 1)
NOMINEES

     Five  directors are to be elected at the meeting.  Each nominee named below
is  currently a director of the  Company.  Maurice  Esperseth,  a current  board
member,  is not  standing  for  reelection  to the board.  In the event that any
nominee of the Company becomes unavailable for any reason or if a vacancy should
occur before election (which events are not anticipated), the shares represented
by the enclosed proxy may be voted for such other person as may be determined by
the holders of such proxy.  In the event that  additional  persons are nominated
for election as directors, the proxy holders intend to vote all proxies received
by them  cumulatively,  in their  discretion,  in such a manner as to ensure the
election of as many of the nominees listed below as possible. In such event, the
specific  nominees to be voted for will be  determined  by the proxy  holders in
their  discretion.  The term of office of each person elected as a director will
continue  until the next annual meeting and until his successor has been elected
and qualified.

     The names of the nominees and certain biographical  information relating to
the nominees are set forth below.

                                                                     Director
Name of Nominees           Age              Position(s)               Since
- ----------------           ---              -----------               -----

Steven G. Mihaylo          56               Chairman and Chief        1969
                                            Executive Officer

J. Robert Anderson         63               Director                  1997

Jerry W. Chapman           59               Director                  1999

Gary D. Edens              58               Director                  1994

C. Roland Haden            59               Director                  1983

     Mr.  Mihaylo,  the  founder of the  Company,  has served as Chairman of the
Board of Directors  of the Company  since  September  1983,  as Chief  Executive
Officer of the Company since its formation in July 1969, and President since May
1998.  Mr. Mihaylo served as President of the Company from 1969 to 1983 and from
1984 to December  1994, and as Chairman of the Board of Directors from July 1969
to October 1982. Mr. Mihaylo also is a director of MicroAge, Inc. and Microtest,
Inc.

     Mr.  Anderson has been a director of the Company since  February  1997. Mr.
Anderson held various positions at Ford Motor Company from 1963 to 1983, serving
from 1978 to 1983 as President of the Ford Motor Land  Development  Corporation.
He served as Senior Vice President,  Chief Financial Officer and a member of the
Board of Directors of The Firestone  Tire and Rubber  Company from 1983 to 1989,
and as Vice Chairman of  Bridgestone/Firestone,  Inc. from 1989 through 1991. He
most recently served as Vice Chairman,  Chief Financial  Officer and a member of
the  Board of  Directors  of the  Grumman  Corporation  from  1991 to 1994.  Mr.
Anderson  is  currently  semi-retired,  and he is an active  leader  in  various
business, civic and philanthropic organizations.

                                       2
<PAGE>
     Mr.  Chapman  was elected as a director  in  December  1999 and  previously
served as a director  in the late  1980's and early  1990's.  He is a  Certified
Public  Accountant  and recently  retired as a partner with Arthur  Andersen LLP
after over 37 years in public  accounting and consulting.  During the first half
of his career,  Mr. Chapman focused his energies in the Audit and Assurance area
of practice.  In 1980, he moved into the Business and Strategic Consulting areas
of practice as well as managing major practice areas for his firms.  Mr. Chapman
has now opened a consulting  practice focusing on providing strategic and market
driven services for his clients.

     Mr. Edens has been a director of the Company  since  October 1994. He was a
broadcasting  media  executive from 1970 to 1994,  serving as Chairman and Chief
Executive  Officer  of Edens  Broadcasting,  Inc.  from 1984 to 1994,  when that
corporation's  nine radio  stations were sold. He is currently  President of The
Hanover  Companies,  Inc., an investment firm. He is an active leader in various
business, civic and philanthropic organizations.

     Dr. Haden has been a director of the Company since 1983. Dr. Haden has been
Vice  Chancellor and Dean of  Engineering  of Texas A&M  University  since 1993.
Previously, he served as Vice Chancellor of Louisiana State University from 1991
to 1993,  Dean of the College of  Engineering  and  Applied  Sciences at Arizona
State  University  from 1989 to 1991,  Vice  President  for Academic  Affairs at
Arizona  State  University  from  1987  to  1988,  and  Dean of the  College  of
Engineering  and Applied  Sciences  from 1978 to 1987.  Dr. Haden also  formerly
served on the board of directors and audit committees of two companies unrelated
to Inter-Tel - Square D Company and E-Systems,  Inc.. Dr. Haden holds a doctoral
degree  in  Electrical  Engineering  from the  University  of Texas and has also
served on the faculty of the University of Oklahoma.

     THE BOARD OF DIRECTORS  UNANIMOUSLY  RECOMMENDS THAT THE SHAREHOLDERS  VOTE
     "FOR" EACH NOMINEE LISTED ABOVE.

                    AMENDMENTS TO THE INTER-TEL, INCORPORATED
                          1997 LONG-TERM INCENTIVE PLAN
                                (PROPOSAL NO. 2)

     The Company seeks shareholder  approval of two amendments to the Inter-Tel,
Incorporated 1997 Long-Term Incentive Plan (the "Option Plan").

     In March 2000, the Board of Directors increased the shares of the Company's
Common Stock  reserved for issuance  under the Option Plan by 1,250,000  shares,
bringing the total shares currently  reserved for issuance under the Option Plan
to 3,650,000 shares.  The Board also approved an amendment to the Option Plan to
prohibit  repricing stock options granted under the Option Plan.  Proposal No. 2
seeks stockholder  approval of the increase in shares reserved and the amendment
to prohibit the repricing of options under the Option Plan.

     The  purpose of the Option  Plan is to promote  the success and enhance the
value of the Company by linking the personal interests of its key employees with
an incentive for  outstanding  performance.  It is further  intended to attract,
motivate  and  retain  the  services  of the  best  available  officers  and key
employees.  The Option  Plan  permits  the grant of  stock-based  incentives  to
selected  officers and key employees.  Such grants are traditionally in the form
of stock options, although the Option Plan permits other forms of incentives.

     The  Option  Plan  shall  be  administered  by the  Board  or  one or  more
Committees  appointed by, and serving at the  discretion of the Board  (referred
herein collectively as the "Administrator"). The per share exercise price of any
incentive stock options may not be less than the fair market value of a share of
Common Stock at the time of grant.  No incentive  stock option may be granted on
or after the tenth  anniversary  of the date the Option Plan was approved by the
Shareholders.  The Option Plan provides that no employee may be granted,  in any
fiscal year of the  Company,  options to purchase  more than  500,000  shares of
Common Stock.

     Therefore,  in order to provide  continuing  incentives to  employees,  the
Board of Directors of the Company is requesting  that the  shareholders  approve
the amendments to the Option Plan at the Annual Meeting.  Approval of the Option
Plan requires the affirmative  vote of a majority of the votes cast with respect
to the proposal. A copy of the Option Plan is attached at the end of this proxy.

     THE BOARD OF DIRECTORS  UNANIMOUSLY  RECOMMENDS THAT THE SHAREHOLDERS  VOTE
     "FOR" THE  PROPOSAL  TO AMEND THE  INTER-TEL  INCORPORATED  1997  LONG-TERM
     INCENTIVE PLAN AS NOTED ABOVE.

                                       3
<PAGE>
SECURITY OWNERSHIP OF MANAGEMENT

         The  following  table and  footnotes  thereto set forth the  beneficial
ownership  of Common  Stock of the  Company as of the Record  Date,  by (a) each
director  and  nominee for  director of the Company who owned  shares as of such
date,  (b) each of the Named  Officers  (defined  below),  (c) all directors and
executive  officers of the  Company as a group and (d) each person  known by the
Company to be the beneficial owner of more than 5% of the outstanding  shares of
Common Stock:
                                               Shares of Common Stock
                                                 Beneficially Owned
                                            ----------------------------
                                             Number             Percent
Name (1)                                    of Shares           of Total
- --------                                    ---------           --------
Steven G. Mihaylo                           5,417,484             20.2
  120 North 44th Street, Suite 200
  Phoenix,  Arizona  85034
J. Robert Anderson                             20,000 (2)            *
Gary D. Edens                                  35,000 (3)            *
Maurice H. Esperseth                           32,529 (4)            *
C. Roland Haden                                20,487 (4)            *
Norman Stout                                   85,719 (5)            *
Craig W. Rauchle                              192,537 (6)            *
Ross E. McAlpine                               89,740 (7)            *
Jeffrey T. Ford                               117,460 (8)            *
Kurt R. Kneip                                  69,749 (9)            *
All directors and executive
  officers as a group (10 persons)          6,080,705 (10)        22.7

Other Beneficial Owners:
Thomson Horstmann & Bryant, Inc.
    Park 80 West, Plaza Two
    Saddle Brook, NJ  07663                 1,946,100 (11)         7.3

- ----------
*    Less than 1%.
(1)  Determined in accordance with Rule 13d-3 under the Securities  Exchange Act
     of 1934,  as  amended.  Under  this  rule,  a person  is  deemed  to be the
     beneficial  owner of securities  that can be acquired by such person within
     60 days from the Record Date upon the exercise of options.  Each beneficial
     owner's  percentage  ownership is  determined  by assuming that all options
     held by such  person  (but not  those  held by any other  person)  that are
     exercisable within 60 days from that date have been exercised.  All persons
     named in the table have sole voting and  investment  power with  respect to
     all shares issuable pursuant to stock options.  Unless otherwise noted, the
     Company  believes  that all persons named in the table have sole voting and
     investment  power with respect to all shares of Common  Stock  beneficially
     owned by them.
(2)  Includes  20,000  shares  issuable  pursuant  to stock  options  which were
     exercisable on March 10, 2000, or within 60 days of that date.
(3)  Includes  30,000  shares  issuable  pursuant  to stock  options  which were
     exercisable on March 10, 2000, or within 60 days of that date.
(4)  Includes  10,000  shares  issuable  pursuant  to stock  options  which were
     exercisable on March 10, 2000, or within 60 days of that date
(5)  Includes  37,000  shares  issuable  pursuant  to stock  options  which were
     exercisable  on March 10,  2000,  or within 60 days of that date.  Of these
     shares,  20,000  shares have shared  voting and  investment  power with Mr.
     Stout's spouse.
(6)  Includes  167,495  shares  issuable  pursuant to stock  options  which were
     exercisable on March 10, 2000, or within 60 days of that date.
(7)  Includes  73,000  shares  issuable  pursuant  to stock  options  which were
     exercisable on March 10, 2000, or within 60 days of that date.
(8)  Includes  73,800  shares  issuable  pursuant  to stock  options  which were
     exercisable  on March 10,  2000,  or within 60 days of that date.  Of these
     shares,  27,417  shares have shared  voting and  investment  power with Mr.
     Ford's spouse.
(9)  Includes  45,000  shares  issuable  pursuant  to stock  options  which were
     exercisable  on March 10,  2000,  or within 60 days of that date.  Of these
     shares,  16,000  shares have shared  voting and  investment  power with Mr.
     Kneip's spouse.

                                       4
<PAGE>
(10) Includes  446,295  shares  issuable  pursuant to stock  options held by all
     directors and executive officers as a group which are currently exercisable
     or which will become exercisable within 60 days after March 10, 2000.
(11) Based solely upon information contained in a Schedule 13G filed January 12,
     2000.

BOARD MEETINGS AND COMMITTEES

     The  Board of  Directors  of the  Company  held a total  of four  regularly
scheduled  meetings and five special board meetings for a total of nine meetings
during the fiscal year ended December 31, 1999.

     The  Audit  Committee  of the Board of  Directors  consisted  of  directors
Anderson and Esperseth,  through December 1, 1999. The Audit Committee consisted
of directors  Anderson,  Chapman and Haden from December 1 through  December 31,
1999. The Audit Committee met two times during the last fiscal year. Pursuant to
revised rules of the Securities and Exchange Commission,  the Board of Directors
will approve a revised Audit Committee  Charter in 2000. In addition,  beginning
in 2000,  the Audit  Committee  will  perform  quarterly  reviews  of  financial
information  prior to filing public  documents  with the Securities and Exchange
Commission.  The Audit Committee  intends to comply with the requirements of the
new  rules.   This  Committee  also  recommends   engagement  of  the  Company's
independent  public  accountants and is primarily  responsible for approving the
services  performed by the  Company's  independent  public  accountants  and for
reviewing and evaluating the Company's  accounting  principles and its system of
internal controls and financial management practices.

     The  Compensation  and Stock  Option  Committee  of the Board of  Directors
consisted of directors Esperseth and Edens. The Compensation Committee consisted
of  directors  Esperseth  and  Edens at  December  31,  1999.  The  Compensation
Committee met two times during the last fiscal year. The Compensation  Committee
reviews employee compensation and makes recommendations  thereon to the Board of
Directors and administers the Company's Stock Incentive  Plans. The Compensation
Committee also determines, upon review of relevant information, the employees to
whom options shall be granted.

     There is no  nominating  committee or other  committee  performing  similar
functions.

     During the fiscal year ended December 31, 1999, each director  attended all
meetings  of the  Board of  Directors  and of the  committee(s)  on  which  such
director served, in person or by consent.

DIRECTOR COMPENSATION

     Each  director  except  Mr.  Mihaylo  was  paid a fee of  $1,000  for  each
regularly  scheduled  Board  of  Directors  meeting  attended  and $500 for each
committee  meeting  attended.  In addition,  board  members  received  quarterly
stipends of $4,000,  and  committee  chairmen  received an  additional  $500 per
quarter.  Board members  received $1,000 each for attendance at special meetings
of the board. All directors,  except Mr. Mihaylo, are eligible to participate in
the Company's 1990  Directors'  Stock Option Plan,  under which each director is
granted  options to purchase 5,000 shares of Common Stock annually at the market
price five business days after the date of the third quarter board meeting.

COMPLIANCE WITH SECTION 16(a) OF THE EXCHANGE ACT

     Section  16(a) of the  Securities  and  Exchange  Act of 1934  requires the
Company's  directors and executive  officers,  and persons who own more than ten
percent of a registered class of the Company's equity  securities,  to file with
the Securities and Exchange  Commission initial reports of ownership and reports
of changes in  ownership  of Common  Stock and other  equity  securities  of the
Company.  Officers,  directors  and greater  than ten percent  shareholders  are
required by SEC  regulations  to furnish the Company  with copies of all Section
16(a) forms they file.

     To the Company's  knowledge,  based on review of the copies of such reports
furnished to the Company and written  representations that no other reports were
required,  during the year ended  December  31, 1999,  all Section  16(a) filing
requirements applicable to its officers,  directors and ten percent shareholders
were complied with.

EXECUTIVE COMPENSATION

     The following Summary  Compensation  Table sets forth  compensation paid by
the Company for services rendered during the fiscal years 1999, 1998 and 1997 by
the Chief Executive Officer and the five other

                                       5
<PAGE>
most  highly   compensated   executive  officers  of  the  Company  (the  "Named
Officers"), whose aggregate salary and bonus exceeded $100,000 in 1999.

                            INTER-TEL, INCORPORATED
                           SUMMARY COMPENSATION TABLE
                               ANNUAL COMPENSATION

<TABLE>
<CAPTION>
                                                                   Long-Term
                                                                 Compensation
                                                                    Awards
                                                                  ----------
                                                                   Number of
                                                                  Securities        All
                                                                  Underlying       Other
                                            Salary      Bonus       Options    Compensation(1)
Name and Position                 Year       ($)         ($)          (#)           ($)
- -----------------                 ----     -------     -------      -------       -------
<S>                               <C>      <C>         <C>         <C>            <C>
      (a)                          (b)       (c)         (d)          (g)          (i)

Steven G. Mihaylo (3)             1999     300,000          --           --       6,000
  Chairman and Chief              1998     300,000     210,000     (160,000)      6,000
  Executive Officer               1997     300,000     100,000      400,000       8,525

Norman Stout (3), (4)             1999     257,692     113,271           --       9,835
  Exec. Vice President and        1998     153,125     146,026      160,000     548,447
  Chief Administrative Officer    1997          --          --           --          --

Craig W. Rauchle                  1999     257,692     113,271           --      11,773
  Exec. Vice President --         1998     241,154     232,750           --      11,130
  Corporate Development           1997     225,000     174,801      160,000      15,627

Ross E. McAlpine                  1999     174,231      80,938           --       7,706
  Senior Vice President           1998     170,000     151,500           --      16,561
                                  1997     141,724     114,580      100,000       6,702

Jeffrey T. Ford                   1999     172,692      73,959           --       2,500
  Sr. Vice President and          1998     153,192      57,000       20,000       2,230
  Chief Technology Officer        1997     126,154      20,000       48,000       3,019

Kurt R. Kneip                     1999     138,461      17,500           --       2,500
  Vice President/CFO/             1998     128,077      56,750           --       2,230
  Secretary/Asst. Treasurer       1997     120,000      45,000       40,000       2,053
</TABLE>

- ----------
(1)  The Company contribution under 401(k) Retirement Plan for 1999 is estimated
     to be $2,500 each for Messrs.  Stout,  Rauchle, Ford and Kneip. The Company
     contribution is estimated to be $2,308 for Mr. McAlpine.  Messrs.  Mihaylo,
     Stout and Rauchle  also each  received  auto  allowances  of $6,000 and Mr.
     McAlpine  received an auto  allowance of $4,800  during  1999,  and Messrs.
     Stout and Rauchle received  reimbursements  for club dues and expenses.  In
     addition, each executive officer, except Norman Stout, was allocated common
     stock through 1997 under the Employee  Stock  Ownership Plan (a maximum for
     each executive officer of 44 shares in 1997).
(2)  No compensation is present under omitted columns (e), (f) and (h).
(3)  Mr.  Mihaylo  was  granted  an option  to  purchase  400,000  shares of the
     Company's  Common Stock  during 1997.  In 1998,  Mr.  Mihaylo  forfeited an
     option to purchase 160,000 of these 400,000 shares,  leaving Mr. Mihaylo an
     option to purchase a total of 240,000  shares as of June 1, 1998. Mr. Stout
     was granted an option to purchase  160,000  shares of the Company's  Common
     Stock on this same date. Mr. Mihaylo's  forfeited options were deemed to be
     forfeited on a pro-rata basis for vesting purposes.
(4)  Other  Compensation  for 1998  includes a payment for  forfeited  bonus and
     in-the-money  stock options totaling $531,840 due to Mr. Stout during prior
     employment,  $11,500 for  services  that Mr. Stout  performed  while on the
     board of directors, and other expenses as described in note (1) above.

                                       6
<PAGE>
                     AGGREGATED OPTION EXERCISES IN 1999 AND
                         DECEMBER 31, 1999 OPTION VALUES

<TABLE>
<CAPTION>
                                                         Number of         Value of
                                                        Unexercised      in-the-Money
                                                        Options at        Options at
                                                        December 31,      December 31,
                             Shares                     1999 (#) (2)        1999 ($)
                          Acquired on       Value      -------------     -------------
                           Exercise       Realized      Exercisable/      Exercisable/
   Name                       (#)            ($)       Unexercisable     Unexercisable
   ----                       ---            ---       -------------     -------------
<S>                         <C>            <C>           <C>            <C>
   (a)                        (b)            (c)            (d)              (e)
Steven G. Mihaylo
  Exercised                 96,000        1,638,000
  Exercisable                                               --                --
  Unexercisable                                           144,000          2,457,000

Norman Stout:
  Exercised                 20,000         359,688
  Exercisable                                             37,000            228,000
  Unexercisable                                           128,000           912,000

Craig W. Rauchle
  Exercised                 15,000         330,000
  Exercisable                                             159,995          2,971,605
  Unexercisable                                           118,500          2,033,156

Ross E. McAlpine
  Exercised                 15,000         330,000
  Exercisable                                             67,000           1,222,500
  Unexercisable                                           75,000           1,272,750

Jeffrey T. Ford
  Exercised                 15,000         330,000
  Exercisable                                             65,700           1,230,419
  Unexercisable                                           47,300            545,706

Kurt R. Kneip
  Exercised                  7,000         149,500
  Exercisable                                             43,000            886,750
  Unexercisable                                           24,000            425,625
</TABLE>

- ----------
(1)  Potential unrealized value is (i) the fair market value of the Common Stock
     at December 31, 1999 ($25.00 per share) less (ii) the option exercise price
     multiplied by (iii) the number of shares held by each person.
(2)  Of the options noted, Mr. Stout was granted 5,000 of the exercisable  stock
     options  while  Mr.  Stout  was a  director  of the  Company,  prior to his
     election as an Officer.

OPTION GRANTS IN LAST FISCAL YEAR

     The  Company  granted no stock  options to Named  Officers  during the year
ended December 31, 1999.

                                       7
<PAGE>
                                           COMPENSATION COMMITTEE REPORT

EXECUTIVE COMPENSATION PRINCIPLES

     The Company's Compensation Committee's responsibilities include determining
the cash and non-cash compensation of executive officers. The Committee's policy
regarding  compensation  of  the  Company's  executive  officers  is to  provide
generally  competitive  salary  levels and  compensation  incentives in order to
attract and retain individuals of outstanding  ability; to recognize  individual
performance  and the  performance  of the Company;  and to support the Company's
primary  goal  of  increasing   shareholder   value.   Through  1998,   non-cash
compensation had been limited to stock option grants to purchase Common Stock at
fair market  value at the grant date.  All  executive  officers  and some middle
managers of the Company  participate in such stock incentive  plans. All options
to purchase  Common Stock were granted  with  exercise  prices equal to the fair
market value of the Common Stock on the date of grant.  These plans are designed
to attract and retain  qualified  personnel and to tie their  performance to the
enhancement of shareholder value. Stock options granted to Named Officers on May
28, 1997 include market price "hurdles" which must be met in order to accelerate
the stock option vesting  provisions.  These stock options vest at a rate of 20%
per year from the grant date only if the market  price of the  Company's  Common
Stock  increases  at a rate of at least  30% per year from the  exercise  price.
Options that do not vest pursuant to this accelerated  vesting provision vest at
the end of five years from the date of grant.

     Executive officers,  together with other permanent Inter-Tel employees, may
also  participate  in the Company's  401(k) Thrift  Savings Plan,  the Inter-Tel
Employee Stock Purchase Plan and the Inter-Tel Employee Stock Ownership Plan.

     During 1999,  each of the Named  Executive  officers and other officers and
selected  employees of the Company were offered  loans to acquire the  Company's
common stock. Promissory Notes were established to cover the cost of exercise of
stock options,  including  applicable taxes, or the cost of the Company's common
stock  purchased in the open market  during May and June of 1999.  The loans are
interest-only  notes with balloon  payments  due or before  March 15, 2004.  The
loans bear interest at the mid-term applicable federal interest rate, compounded
annually.  Interest  payments are due on or before March 15 of each  anniversary
beginning on March 15, 2000.  The notes are full recourse  loans and the Company
retains the common stock certificates as collateral.  Messrs.  Mihaylo and Kneip
each  paid off  their  respective  loans in full  during  1999.  Messrs.  Stout,
Rauchle, Ford and McAlpine each continue to participate in the loan program. The
following table sets forth the details of the stock option loans for each of the
Named Executive officers through December 31, 1999.

                                                   Loan Payments        Loan
                    Original Stock     Accrued    Through 12-31-99   Balance at
Name                 Loan Balance   Interest (a)    12-31-99 (b)    12-31-99 (c)
- ----                 ------------   ------------    ------------    ------------

Steven G. Mihaylo       471,117        4,253           475,370              --
Norman Stout            266,026        8,758                --         274,784
Craig W. Rauchle        106,816        3,526                --         110,342
Jeffrey T. Ford         110,024        3,618                --         113,642
Ross E. McAlpine        114,657        3,280                --         117,937
Kurt R. Kneip            35,921          159            36,080              --

- ----------
(a)  Accrued  interest is the lesser of the amount accrued through  December 31,
     1999 or date of loan payoff.
(b)  Messrs.  Mihaylo  and Kneip paid off their  loans on July 29, 1999 and June
     26, 1999, respectively.
(c)  Loan balance includes accrued interest through December 31, 1999.

     The  Compensation  Committee  intends to continue to consider  expansion of
executive  compensation to include deferred cash and  equity-based  compensation
integrated  with the  attainment  of specific  long-term  performance  goals and
shareholder value enhancement.

                                       8
<PAGE>
CERTAIN RELATIONSHIPS AND RELATED PARTY TRANSACTIONS

     Please refer  "Executive  Compensation  Principles"  above for  information
regarding  loans  offered to Named  Executive  officers to acquire the Company's
common stock.

     Two of the  Company's  executive  officers  received  loans from  Inter-Tel
during 1999 to acquire  common stock in Cirilium,  a company  formed during 1999
that is jointly  owned by Inter-Tel and Hypercom  Corporation.  Norman Stout and
Craig  Rauchle  received  loans on December 29, 1999 of $250,000  and  $200,000,
respectively,  to acquire  375,000 and 300,000 shares,  respectively,  of voting
common stock of Cirilium.  The  Promissory  Notes are  interest-only  notes with
balloon  payments due or before March 15, 2004.  The loans bear  interest at the
mid-term  applicable  federal  interest  rate,  compounded  annually.   Interest
payments  are due on or before March 15 of each  anniversary  beginning on March
15, 2001. The notes are full recourse loans and the Company retains the Cirilium
common stock certificates as collateral.

EXECUTIVE COMPENSATION PROGRAM

KEY EXECUTIVES

     The  total  compensation  program  for  executives  includes  both cash and
equity-based  compensation.  The  Committee  determines  the level of salary for
executive  officers  and  determines  the salary or salary  ranges  based upon a
review of base  salary  levels  for  comparable  officer  positions  in  similar
companies of comparable size and  capitalization.  Salary changes are based upon
the  Committee's  assessment of the  executive's  performance  and the scope and
complexity of the position held.

     At the  beginning  of  1999,  the  Compensation  Committee  considered  the
Company's target earnings per share goals and the business plans of the Company.
Consideration included past and anticipated performance,  new product and market
expectations,  assets employed and similar  factors.  The Committee set earnings
per share performance levels for the consolidated Company, upon which incentives
were placed for each of the executives. Cash bonus awards, based upon meeting or
exceeding  such  performance  levels and limited to a percentage of base salary,
were set for each executive officer.  Maximum bonus awards,  ranging from 50% to
100% of  annual  base  compensation  were set for the  Named  Officers.  Messrs.
Mihaylo,  Stout,  Rauchle,  Ford and  Kneip  each  donated  all or part of their
respective  bonuses to the Company's profit sharing and/or other bonus plans for
1999. No Named Officer reached his maximum goal during 1999.

     As  indicated   above,   annual  cash  bonus  awards  are  integrated  with
performance against specific earnings per share goals set forth in the Company's
business  plan.  Performance  benchmarks  are tied to the specific  earnings per
share performance of the Company.  The cash bonuses in the Summary  Compensation
Table reflect the  performance  of the named  officers  against the earnings per
share targets established at the beginning of the year, less any amounts donated
to other profit sharing and/or bonus plans for 1999.

CHIEF EXECUTIVE OFFICER

     The Chief Executive  Officer's  salary was determined  based on a review of
the salaries of Chief Executive Officers of similar companies of comparable size
and  capitalization  and  upon  a  review  of  the  Chief  Executive   Officer's
performance against the Company's 1998 performance.  The Compensation  Committee
determined the CEO's 1999 bonus based on similar Company  consolidated  earnings
performance criteria used to determine bonuses for the other executive officers.
In May 1997,  Mr.  Mihaylo was granted  stock  options for the first time in the
Company's  history.  The  Compensation  Committee  granted an option to purchase
400,000  shares of Common Stock with an exercise  price equal to the fair market
value of the Common Stock on May 28, 1997.  During 1998, Mr.  Mihaylo  forfeited
160,000 of those options,  which were deemed to be forfeited on a pro-rata basis
for vesting purposes.  Mr. Mihaylo's options vest at a rate of 20% per year from
the grant date only if the market price of the Company's  Common Stock increases
at least 30% per year over the option  grant  price.  Stock  options that do not
vest  pursuant to this  accelerated  vesting  provision set forth above vest and
become  exercisable  at the end of five years  from the date of grant.  No stock
options were granted to Mr. Mihaylo to purchase Inter-Tel stock during 1999.

COMPENSATION COMMITTEE: J. Robert Anderson, Chairman; Maurice H. Esperseth, Gary
D. Edens.

                                       9
<PAGE>
                     COMPARISON OF CUMULATIVE TOTAL RETURNS
                  AMONG INTER-TEL, PEER GROUP AND NASDAQ MARKET

     The graph below  compares  the  cumulative  total  return of the  Company's
Common Stock with the Nasdaq market index and a self-determined peer group index
from  December  1994 to  December  1999.  The  Common  Stocks of the peer  group
companies have been included on a weighted basis to reflect the relative  market
capitalization at the end of each period shown.

                        COMPARISON OF CUMULATIVE RETURNS

                              [PERFORMANCE CHART]

<TABLE>
<CAPTION>
Description                   12/31/94   12/31/95   12/31/96   12/29/97   12/31/98   12/31/99
- -----------                   --------   --------   --------   --------   --------   --------
<S>                             <C>        <C>        <C>        <C>        <C>        <C>
INTER-TEL, INCORPORATED         100.0      212.9      262.1      534.8      646.5      693.1
Nasdaq Composite Index          100.0      139.9      171.7      208.8      291.6      541.2
Self-determined Peer Group      100.0      125.7      135.2      176.6      146.5      146.0
</TABLE>

Companies in the Self-determined
  Peer Group

     COMDIAL CORP, MITEL CORP, NORSTAN INC and eLot (formerly Executone Business
Information Systems, Inc.)

NOTES:
    A. The lines represent monthly index levels  derived from  compounded  daily
       returns that include all dividends.
    B. The indexes are reweighted daily, using the market  capitalization on the
       previous trading day.
    C. If the monthly interval, based on the fiscal  year-end,  is not a trading
       day, the preceding trading day is used.
    D. The index level for all series was set to $100.0 On 12/31/94.
    E. The  computer-telephone  business of eLot was acquired  by  Inter-Tel  on
       January  1, 2000.  Accordingly,  eLot will not be used as a member of the
       self-determined peer group beginning in 2000.

                                       10
<PAGE>
                                  OTHER MATTERS

     The Board of  Directors  is not aware of any matters that will be presented
for consideration at the Annual Meeting other than those described in this Proxy
Statement.  If any other matters  properly come before the Annual  Meeting,  the
persons named on the accompanying Proxy will have the authority to vote on those
matters in accordance with their own judgment.

                                        By Order of the Board of Directors



                                        Kurt R. Kneip
                                        Secretary

March 10, 2000

                                       11
<PAGE>
                             FIRST AMENDMENT TO THE
              INTER-TEL, INCORPORATED 1997 LONG-TERM INCENTIVE PLAN

Subject to shareholder  approval,  the Company's Board of Directors  adopted the
Inter-Tel,  Incorporated  1997  Long-Term  Incentive  Plan  (the  "1997  Plan"),
effective  February 24, 1997. By this  instrument,  the Company desires to amend
the 1997  Plan to add  1,250,000  more  shares to the 1997 Plan and to limit the
Company's ability to reprice options under the Plan.

     1.   This First Amendment shall amend only those Sections  specified herein
          and those  Sections not amended  hereby shall remain in full force and
          effect.

     2.   Article 5 of the Plan is hereby  amended by  amending  Section  5.1 as
          follows:

          5.1 NUMBER OF SHARES.  Subject to adjustment provided in Section 14.1,
          the  aggregate  number of shares of Stock  reserved and  available for
          Awards or which may be used to provide a basis of  measurement  for or
          to determine the value of an Award (such as with a Stock  Appreciation
          Right or  Performance  Share Award) shall be three million six hundred
          fifty thousand (3,650,000).

     3.   Article  15 of the Plan is  hereby  amended  by adding  the  following
          Section 15.3 as follows:

          15.3 Stock Option Repricing. Notwithstanding anything to the contrary,
          subject to adjustment provided in Section 14.1, the Company shall not,
          without  previously  obtaining  stockholder  approval,  (i) reduce the
          exercise price of any outstanding  Options,  (ii) grant new Options in
          exchange  for  outstanding  Options  where  the  new  Options  have an
          exercise price per share less than the exercise price per share of the
          outstanding  Options, or (iii) grant or amend Options,  which would be
          considered a "repricing"  of such Options,  as determined by the Board
          utilizing the rules under Item 402 of Regulation S-K promulgated under
          the  Securities  Act of 1933.  This Section 15.3 may not be amended or
          deleted from the Plan without prior stockholder approval.

     4.   Except as otherwise specifically provided herein, this First Amendment
          shall be effective as of March 9, 2000.

                                       12
<PAGE>
                             INTER-TEL, INCORPORATED
                          1997 LONG-TERM INCENTIVE PLAN

     ARTICLE 1 PURPOSE

     1.1.  GENERAL.  The  purpose  of  the  Inter-Tel,   Incorporated  Long-Term
Incentive Plan (the "Plan") is to promote the success, and enhance the value, of
Inter-Tel,  Incorporated,  (the "Company") by linking the personal  interests of
its key  employees to those of Company  shareholders  and by  providing  its key
employees  with an incentive for  outstanding  performance.  The Plan is further
intended  to provide  flexibility  to the  Company in its  ability to  motivate,
attract, and retain the services of employees upon whose judgment, interest, and
special  effort the  successful  conduct of the  Company's  operation is largely
dependent. Accordingly, the Plan permits the grant of incentive awards from time
to  time  to  selected  officers  and  key  employees  of the  Company  and  its
Subsidiaries.

     ARTICLE 2 EFFECTIVE DATE

     2.1.  EFFECTIVE  DATE.  The Plan is  effective as of February 24, 1997 (the
"Effective  Date").  Within one year after the Effective Date, the Plan shall be
submitted to the  shareholders of the Company for their approval.  The Plan will
be deemed to be approved by the shareholders if it receives the affirmative vote
of the holders of a majority of the shares of stock of the Company  present,  or
represented,  and  entitled  to vote at a meeting  duly held (or by the  written
consent  of the  holders of a  majority  of the  shares of stock of the  Company
entitled to vote) in accordance  with the  applicable  provisions of the Arizona
Corporation  Law and the  Company's  Bylaws and Articles of  Incorporation.  Any
Awards granted under the Plan prior to  shareholder  approval are effective when
made (unless the  Committee  specifies  otherwise at the time of grant),  but no
Award may be exercised or settled and no restrictions  relating to any Award may
lapse before shareholder approval. If the shareholders fail to approve the Plan,
any Award  previously made shall be  automatically  canceled without any further
act.

     ARTICLE 3 DEFINITIONS AND CONSTRUCTION

     3.1.  DEFINITIONS.  When a word or  phrase  appears  in this  Plan with the
initial letter capitalized, and the word or phrase does not commence a sentence,
the word or phrase shall  generally be given the meaning  ascribed to it in this
Section or in Sections 1.1 or 2.1 unless a clearly different meaning is required
by the  context.  The  following  words and  phrases  shall  have the  following
meanings:

          (a) "Award" means any Option,  Stock  Appreciation  Right,  Restricted
     Stock Award,  Performance Share Award,  Dividend Equivalent Award, or Other
     Stock-Based  Award,  or any other  right or  interest  relating to Stock or
     cash, granted to a Participant under the Plan.

          (b) "Award Agreement" means any written agreement,  contract, or other
     instrument or document evidencing an Award.

          (c) "Board" means the Board of Directors of the Company.

          (d) "Change of Control" means and includes each of the following:

                                       13
<PAGE>
               (1) A change of control of the  Company of a nature that would be
          required to be  reported  in response to Item 6(e) of Schedule  14A of
          the 1934 Act  regardless  of  whether  the  Company is subject to such
          reporting requirement;

               (2) A change of control of the Company  through a transaction  or
          series of transactions,  such that any person (as that term is used in
          Section 13 and 14(d)(2) of the 1934 Act),  excluding affiliates of the
          Company as of the Effective  Date, is or becomes the beneficial  owner
          (as that term is used in Section  13(d) of the 1934 Act)  directly  or
          indirectly,  of securities of the Company  representing 20% or more of
          the  combined   voting  power  of  the  Company's   then   outstanding
          securities;

               (3) Any merger, consolidation,  dissolution or liquidation of the
          Company  in which  the  Company  is not the  continuing  or  surviving
          corporation  or pursuant to which Shares would be converted into cash,
          securities  or other  property,  other than a merger of the Company in
          which the holders of the Shares immediately before the merger have the
          same  proportionate   ownership  of  common  stock  of  the  surviving
          corporation immediately after the merger;

               (4) The  shareholders of the Company approve any plan or proposal
          for the liquidation or dissolution of the Company; or

               (5)  Substantially  all of the assets of the  Company are sold or
          otherwise  transferred  to parties  that are not within a  "controlled
          group of  corporations"  (as  defined in Section  1563 of the Code) in
          which the Company is a member;

               (6) A  majority  of the Board in office at the  beginning  of any
          thirty-six  (36) month  period is  replaced  during the course of such
          thirty-six  (36) month period (other than by voluntary  resignation of
          individual  directors  in the ordinary  course of  business)  and such
          replacement  was not  initiated  by the  Board as  constituted  at the
          beginning of such thirty-six (36) month period.

The  foregoing  events  shall not be deemed  to be a Change  in  Control  if the
transaction or transactions  causing such change shall have been approved by the
affirmative vote of at least a majority of the members of the Board in office as
of the Effective  Date  ("Incumbents"),  those serving on the Board  pursuant to
nomination or  appointment  thereto by a majority of Incumbents  ("Successors"),
and those serving on the Board pursuant to nomination or appointment  thereto by
a majority of a Board composed of Incumbents and/or Successors.

          (e) "Code"  means the Internal  Revenue Code of 1986,  as amended from
     time to time.

          (f) "Committee"  means the committee of the Board described in Article
     4.

          (g)  "Disability"  shall  mean a total  and  permanent  disability  as
     defined in Section 22(e)(3) of the Code.

          (h) "Dividend Equivalent" means a right granted to a Participant under
     Article 11.

                                       14
<PAGE>
          (i) "Fair  Market  Value"  means  with  respect  to Stock or any other
     property,  the fair  market  value  of such  Stock  or  other  property  as
     determined by the Committee in its  discretion,  under one of the following
     methods:  (1) the average of the closing bid and asked prices for the Stock
     as reported on the NASDAQ  National  Market  System (or any other  national
     securities exchange on which the Stock is then listed) for that date or, if
     no prices are so reported for that date,  such prices on the next preceding
     date for which closing bid and asked prices were reported; or (2) the price
     as determined by such methods or procedures as may be established from time
     to time by the Committee.

          (j) "Incentive  Stock Option" means an Option that is intended to meet
     the  requirements  of Section  422 of the Code or any  successor  provision
     thereto.

          (k) "Non-Qualified  Stock Option" means an Option that is not intended
     to be an Incentive Stock Option.

          (l) "Option" means a right granted to a Participant under Article 7 of
     the Plan to  purchase  Stock at a specified  price  during  specified  time
     periods.   An  Option  may  be  either  an  Incentive  Stock  Option  or  a
     Non-Qualified Stock Option.

          (m) "Other Stock-Based Award" means a right,  granted to a Participant
     under  Article 12, that  relates to or is valued by  reference  to Stock or
     other Awards relating to Stock.

          (n) "Participant" means a person who, as an officer or key employee of
     the Company or any Subsidiary, has been granted an Award under the Plan.

          (o) "Performance  Share" means a right granted to a Participant  under
     Article 9, to receive cash, Stock, or other Awards, the payment of which is
     contingent  upon achieving  certain  performance  goals  established by the
     Committee.

          (p) "Plan" means the Inter-Tel,  Incorporated 1997 Long-Term Incentive
     Plan, as amended from time to time.

          (q)  "Restricted  Stock  Award" means Stock  granted to a  participant
     under  Article 10 that is subject  to certain  restrictions  and to risk of
     forfeiture.

          (r)  "Stock"  means the  common  stock of the  Company  and such other
     securities  of the Company that may be  substituted  for Stock  pursuant to
     Article 13.

          (s) "Stock  Appreciation  Right" or "SAR"  means a right  granted to a
     Participant  under Article 8 to receive a payment  equal to the  difference
     between  the  Fair  Market  Value  of a share  of  Stock  as of the date of
     exercise  of the SAR over the  grant  price of the SAR,  all as  determined
     pursuant to Article 8.

          (t) "Subsidiary" means any corporation,  domestic or foreign, of which
     a majority of the outstanding  voting stock or voting power is beneficially
     owned directly or indirectly by the Company.

                                       15
<PAGE>
     ARTICLE 4 ADMINISTRATION

     4.l. COMMITTEE.  The Plan shall be administered by the Board or one or more
Committees  appointed by, and serving at the  discretion of the Board  (referred
herein collectively as the "Administrator").

          (a) Multiple  administrative  bodies.  The Plan may be administered by
     different Committees with respect to different groups of employees.

          (b) Section 162(m).  To the extent that the Board  determines it to be
     desirable  to  qualify  Options  granted  hereunder  as  "performance-based
     compensation"  within the meaning of Section  162(m) of the Code,  the Plan
     shall be  administered  by a Committee of two or more  "outside  directors"
     within the meaning of Section 162(m) of the Code.

          (c) RULE  16b-3.  To the  extent  desirable  to  qualify  transactions
     hereunder as exempt under Rule 16b-3  promulgated  under  Section 16 of the
     Securities   Exchange  Act  of  1934  ("Rule  16b-3"),   the   transactions
     contemplated  hereunder shall be structured to satisfy the requirements for
     exemption under Rule 16b-3.

          (d) Other Administration. Other than as provided above, the Plan shall
     be  administered  by the Board or a Committee  serving at the discretion of
     the Board,  which  committee shall be constituted to satisfy all applicable
     laws. -

     4.2.  ACTION BY  COMMITTEE.  A majority of a Committee  shall  constitute a
quorum.  The acts of a majority of the members present at any meeting at which a
quorum is present and acts  approved in writing by a majority of a Committee  in
lieu of a meeting shall be deemed the acts of such  Committee.  Each member of a
Committee  is entitled  to, in good faith,  rely or act upon any report or other
information  furnished  to that member by any  officer or other  employee of the
Company  or  any  Subsidiary,   the  Company's   independent   certified  public
accountants,  or any executive  compensation  consultant  or other  professional
retained by the Company to assist in the administration of the Plan.

     4.3. AUTHORITY OF ADMINISTRATOR. The Administrator has the exclusive power,
authority and discretion to:

          (a) Designate Participants;

          (b)  Determine  the type or  types of  Awards  to be  granted  to each
     Participant;

          (c)  Determine  the number of Awards to be granted  and  thenumber  of
     shares of Stock to which an Award will relate;

          (d) Determine the terms and  conditions of any Award granted under the
     Plan  including  but not limited to, the exercise  price,  grant price,  or
     purchase price,  any restrictions or limitations on the Award, any schedule
     for lapse of forfeiture  restrictions or restrictions on the exercisability
     of an Award, and  accelerations  or waivers thereof,  based in each case on
     such considerations as the Administrator in its sole discretion determines;

                                       16
<PAGE>
          (e) Determine whether, to what extent, and under what circumstances an
     Award may be settled in, or the exercise  price of an Award may be paid in,
     cash, Stock, other Awards, or other property,  or an Award may be canceled,
     forfeited, or surrendered;

          (f)  Prescribe  the form of each  Award  Agreement,  which need not be
     identical for each Participant;

          (g) Decide all other  matters that must be  determined  in  connection
     with an Award;

          (h)  Establish,  adopt or revise any rules and  regulations  as it may
     deem necessary or advisable to administer the Plan; and

          (i) Make all other decisions and  determinations  that may be required
     under the Plan or as the  Administrator  deems  necessary  or  advisable to
     administer the Plan.

     4.4. DECISIONS BINDING. The Administrator's interpretation of the Plan, any
Awards  granted  under  the Plan,  any Award  Agreement  and all  decisions  and
determinations by the Administrator with respect to the Plan are final, binding,
and conclusive on all parties.

     ARTICLE 5 SHARES SUBJECT TO THE PLAN

     5.1. NUMBER OF SHARES. Subject to adjustment provided in Section 1 5.1, the
aggregate  number of shares of Stock  reserved and available for Awards or which
may be used to provide a basis of  measurement  for or to determine the value of
an Award (such as with a Stock  Appreciation  Right or Performance  Share Award)
shall be one million two hundred thousand (1,200,000).

     5.2.  LAPSED  AWARDS.  To the extent that an Award  terminates,  expires or
lapses for any  reason,  any shares of Stock  subject to the Award will again be
available for the grant of an Award under the Plan and shares subject to SARs or
other Awards  settled in cash will be available  for the grant of an Award under
the Plan.

     5.3.  STOCK  DISTRIBUTED.  Any Stock  distributed  pursuant to an Award may
consist,  in whole or in part, of authorized and unissued Stock,  treasury Stock
or Stock purchased on the open market.

     5.4. LIMITATION ON NUMBER OF SHARES SUBJECT TO AWARDS.  Notwithstanding any
provision  in the Plan to the  contrary,  the maximum  number of shares of Stock
with  respect to one or more Awards  that may be granted to any one  Participant
over the term of the Plan shall be five hundred thousand (500,000).

     ARTICLE 6 ELIGIBILITY

     6.1. GENERAL. Awards may be granted only to individuals who are officers or
other key employees  (including employees who also are directors or officers) of
the Company or a Subsidiary, as determined by the Administrator.

                                       17
<PAGE>
     ARTICLE 7 STOCK OPTIONS

     7.1.  GENERAL.   The  Administrator  is  authorized  to  grant  Options  to
Participants on the following terms and conditions:

          (a) Exercise  Price.  The  exercise  price per share of Stock under an
     Option shall be determined by the Administrator.

          (b) Time and Conditions of Exercise. The Administrator shall determine
     the time or times at which an Option may be  exercised in whole or in part,
     provided  that  no  Option  may be  exercisable  prior  to six  (6)  months
     following  the date of the grant of such  Option.  The  Administrator  also
     shall determine the performance or other  conditions,  if any, that must be
     satisfied before all or part of an Option may be exercised.

          (c) Payment.  The  Administrator  shall determine the methods by which
     the  exercise  price  of an  Option  may be  paid,  the  form  of  payment,
     including,  without  limitation,  cash,  shares of Stock, or other property
     (including net issuance or other "cashless" exercise arrangements), and the
     methods  by which  shares  of Stock  shall be  delivered  or  deemed  to be
     delivered  to  Participants.  Without  limiting  the power  and  discretion
     conferred on the  Administrator  pursuant to the  preceding  sentence,  the
     Administrator may, in the exercise of its discretion, but need not, allow a
     Participant  to pay the Option price by  directing  the Company to withhold
     from the shares of Stock that would  otherwise  be issued upon  exercise of
     the Option that number of shares having a Fair Market Value on the exercise
     date equal to the Option  price,  all as  determined  pursuant to rules and
     procedures established by the Administrator.

          (d)  Evidence of Grant.  All Options  shall be  evidenced by a written
     Award  Agreement  between  the  Company  and  the  Participant.  The  Award
     Agreement  shall  include  such  provisions  as  may  be  specified  by the
     Administrator.

     7.2.  INCENTIVE  STOCK  OPTIONS.  The terms of any Incentive  Stock Options
granted under the Plan must comply with the following additional rules:

          (a) Exercise Price. The exercise price per share of Stock shall be set
     by the  Administrator,  provided that the exercise  price for any Incentive
     Stock  Option may not be less than the Fair Market  Value as of the date of
     the grant.

          (b)  Exercise.  In  no  event,  may  any  Incentive  Stock  Option  be
     exercisable for more than ten (10) years from the date of its grant.

          (c) Lapse of Option.  An Incentive  Stock Option shall lapse under the
     following circumstances:

               (1) The  Incentive  Stock Option shall lapse ten (10) years after
          it is granted, unless an earlier time is set in the Award Agreement.

               (2) The Incentive  Stock Option shall lapse upon  termination  of
          employment for any reason,  except that the  Administrator  may in its
          discretion  permit a

                                       18
<PAGE>
          Participant  to  exercise all or any  portion of the  Incentive  Stock
          Option for a period of up to ninety (90) days after the  Participant's
          termination  of  employment,  except in the case of the  Participant's
          termination  of  employment  due to  Disability,  in  which  case  the
          Incentive  Stock  Option shall lapse twelve (12) months after the date
          the Participant terminates employment.

               (3) If the Participant  dies before the Option lapses pursuant to
          paragraph (1) or (2),  above,  the Incentive Stock Option shall lapse,
          unless it is previously  exercised,  on the earlier of (i) the date on
          which the Option would have lapsed had the  Participant  lived and had
          his employment  status (i.e.,  whether the Participant was employed by
          the  Company  on the date of his  death or had  previously  terminated
          employment) remained unchanged;  or (ii) fifteen (15) months after the
          date of the Participant's  death.  Upon the  Participant's  death, any
          vested  and  otherwise  exercisable  Incentive  Stock  Options  may be
          exercised   by   the    Participant's    legal    representative    or
          representatives,  by the person or persons entitled to do so under the
          Participant's  last will and testament,  or, if the Participant  shall
          fail to make  testamentary  disposition of such Incentive Stock Option
          or shall die intestate,  by the person or persons  entitled to receive
          said Incentive  Stock Option under the applicable  laws of descent and
          distribution.

          (d) Incentive Stock Option Limitation. Notwithstanding the designation
     of an Option as an Incentive Stock Option, to the extent that the aggregate
     Fair Market  Value of the shares of Stock with  respect to which  Incentive
     Stock Options are exercisable for the first time by the Optionee during any
     calendar year (under all plans of the Company and any  Subsidiary)  exceeds
     $100,000.00,  such Options shall be treated as Non-Qualified Stock Options.
     For purposes of this Section 7.2(d), Incentive Stock Options shall be taken
     into account in the order in which they were granted. The Fair Market Value
     of the shares of Stock shall be  determined  as of the time the Option with
     respect to such shares of Stock is granted.

          (e) Ten Percent Owners. An Incentive Stock Option shall not be granted
     to any individual  who, at the date of grant,  owns stock  possessing  more
     than ten percent (10%) of the total combined voting power of all classes of
     Stock of the Company.

          (f) Expiration of Incentive  Stock  Options.  No Award of an Incentive
     Stock Option may be made pursuant to this Plan after April 23, 2007.

          (g) Right to exercise.  During a Participant's  lifetime, an Incentive
     Stock Option may be exercised only by the Participant.

     ARTICLE 8 STOCK APPRECIATION RIGHTS

     8.1.  GRANT OF SARs.  The  Administrator  is  authorized  to grant  SARs to
Participants on the following terms and conditions:

          (a) Right to Payment. Upon the exercise of a Stock Appreciation Right,
     the  Participant to whom it is granted has the right to receive the excess,
     if any, of:

                                       19
<PAGE>

               (1) The Fair  Market  Value of one  share of Stock on the date of
          exercise; over

               (2) The grant price of the Stock Appreciation Right as determined
          by the  Administrator,  which  shall not be less than the Fair  Market
          Value  of one  share  of Stock on the date of grant in the case of any
          SAR related to any Incentive Stock Option.

          (b) Other  Terms.  All awards of Stock  Appreciation  Rights  shall be
     evidenced by an Award Agreement. The terms, methods of exercise, methods of
     settlement,  form of  consideration  payable in  settlement,  and any other
     terms and conditions of any Stock Appreciation Right shall be determined by
     the  Administrator  at the time of the  grant  of the  Award  and  shall be
     reflected in the Award Agreement.

     ARTICLE 9 PERFORMANCE SHARES

     9.1. GRANT OF PERFORMANCE  SHARES. The Administrator is authorized to grant
Performance  Shares  to  Participants  on such  terms and  conditions  as may be
selected  by the  Administrator.  The  Administrator  shall  have  the  complete
discretion  to  determine  the  number of  Performance  Shares  granted  to each
Participant.  All Awards of  Performance  Shares  shall be evidenced by an Award
Agreement.

     9.2. RIGHT TO PAYMENT.  A grant of Performance Shares gives the Participant
rights,  valued  as  determined  by  the  Administrator,   and  payable  to,  or
exercisable by, the Participant to whom the Performance  Shares are granted,  in
whole or in part, as the  Administrator  shall establish at grant or thereafter.
The  Administrator  shall set performance goals and other terms or conditions to
payment of the  Performance  Shares in its  discretion  which,  depending on the
extent to which they are met, will determine the number and value of Performance
Shares that will be paid to the Participant.

     9.3.  OTHER TERMS.  Performance  Shares may be payable in cash,  Stock,  or
other  property,  and have such other terms and  conditions as determined by the
Administrator and reflected in the Award Agreement.

     ARTICLE 10 RESTRICTED STOCK AWARDS

     10.1. GRANT OF RESTRICTED  STOCK.  The  Administrator is authorized to make
Awards of Restricted  Stock to  Participants in such amounts and subject to such
terms and  conditions  as may be  selected by the  Administrator.  All Awards of
Restricted Stock shall be evidenced by a Restricted Stock Award Agreement.

     10.2. ISSUANCE AND RESTRICTIONS.  Restricted Stock shall be subject to such
restrictions on transferability  and other restrictions as the Administrator may
impose  (including,  without  limitation,  limitations  on  the  right  to  vote
Restricted  Stock or the right to receive  dividends on the  Restricted  stock).
These  restrictions may lapse separately or in combination at such times,  under
such  circumstances,  in such installments,  or otherwise,  as the Administrator
determines at the time of the grant of the Award or thereafter.

     10.3.  FORFEITURE.  Except as otherwise  determined by the Administrator at
the time of the grant of the Award or thereafter, upon termination of employment
during the applicable restriction

                                       20
<PAGE>
period,  Restricted Stock that is at that time subject to restrictions  shall be
forfeited  and  reacquired  by  the  Company,   provided,   however,   that  the
Administrator may provide in any Award Agreement that restrictions or forfeiture
conditions  relating to  Restricted  Stock will be waived in whole or in part in
the event of terminations resulting from specified causes, and the Administrator
may in  other  cases  waive  in  whole  or in part  restrictions  or  forfeiture
conditions relating to Restricted Stock.

     10.4. CERTIFICATES FOR RESTRICTED STOCK. Restricted Stock granted under the
Plan may be evidenced in such manner as the  Administrator  shall determine.  If
certificates  representing shares of Restricted Stock are registered in the name
of the Participant,  certificates  must bear an appropriate  legend referring to
the terms, conditions, and restrictions applicable to such Restricted Stock, and
the Company shall retain physical  possession of the certificate until such time
as all applicable restrictions lapse.

     ARTICLE 11 DIVIDEND EQUIVALENTS

     11.1.  GRANT OF DIVIDEND  EQUIVALENTS.  The  Administrator is authorized to
grant Dividend  Equivalents to Participants subject to such terms and conditions
as may be selected by the Administrator.  Dividend Equivalents shall entitle the
Participant  to receive  payments  equal to  dividends  with respect to all or a
portion  of the  number  of shares of Stock  subject  to an Option  Award or SAR
Award, as determined by the  Administrator.  The  Administrator may provide that
Dividend  Equivalents be paid or  distributed  when accrued or be deemed to have
been reinvested in additional shares of Stock, or otherwise reinvested.

                                       21
<PAGE>
     ARTICLE 12 OTHER STOCK-BASED AWARDS

     12.1. GRANT OF OTHER STOCK-BASED  AWARDS.  The Administrator is authorized,
subject to limitations under applicable law, to grant to Participants such other
Awards  that are  payable  in,  valued in whole or in part by  reference  to, or
otherwise based on or related to shares of Stock, as deemed by the Administrator
to be consistent  with the purposes of the Plan,  including  without  limitation
shares of Stock awarded purely as a "bonus" and not subject to any  restrictions
or  conditions,  convertible  or  exchangeable  debt  securities,  other  rights
convertible or exchangeable into shares of Stock, and Awards valued by reference
to  book  value  of  shares  of  Stock  or the  value  of  securities  of or the
performance of specified  Subsidiaries.  The  Administrator  shall determine the
terms and conditions of such Awards.

     ARTICLE 13 PROVISIONS APPLICABLE TO AWARDS

     13.1. STAND-ALONE,  TANDEM, AND SUBSTITUTE AWARDS. Awards granted under the
Plan may, in the discretion of the Administrator,  be granted either alone or in
addition to, in tandem with,  or in  substitution  for, any other Award  granted
under the Plan. If an Award is granted in  substitution  for another Award,  the
Administrator  may require the surrender of such other Award in consideration of
the grant of the new Award.  Awards  granted in  addition  to or in tandem  with
other  Awards may be granted  either at the same time as or at a different  time
from the grant of such other Awards.

     13.2.  EXCHANGE  PROVISIONS.  The  Administrator  may at any time  offer to
exchange or buy out any previously  granted Award for a payment in cash,  Stock,
or another Award  (subject to Section  13.1),  based on the terms and conditions
the Administrator determines and communicates to the Participant at the time the
offer is made.

     13.3.  TERM OF AWARD.  The term of each  Award  shall be for the  period as
determined by the Administrator, provided that in no event shall the term of any
Incentive Stock Option or a Stock  Appreciation Right granted in tandem with the
Incentive  Stock  Option  exceed a period of ten (10) years from the date of its
grant.

     13.4. FORM OF PAYMENT FOR AWARDS.  Subject to the terms of the Plan and any
applicable  law or Award  Agreement,  payments  or  transfers  to be made by the
Company or a Subsidiary on the grant or exercise of an Award may be made in such
forms as the Administrator  determines at or after the time of grant,  including
without  limitation,  cash,  Stock,  other  Awards,  or other  property,  or any
combination,  and may be made in a single payment or transfer,  in installments,
or on a deferred basis, in each case determined in accordance with rules adopted
by, and at the  discretion of, the  Administrator.  The  Administrator  may also
authorize payment in the exercise of an Option by net issuance or other cashless
exercise methods.

     13.5 LIMITS ON TRANSFER. No right or interest of a Participant in any Award
may be pledged,  encumbered,  or  hypothecated to or in favor of any party other
than the Company or a Subsidiary,  or shall be subject to any lien,  obligation,
or liability of such  Participant to any other party other than the Company or a
Subsidiary.  Except as otherwise provided below, no Award shall be assignable or
transferable  by a  Participant  other than by will or the laws of  descent  and
distribution.  In the Award  Agreement  for any Award  other  than an Award that
includes an Incentive Stock Option, the

                                       22
<PAGE>
Administrator  may allow a Participant to assign or otherwise  transfer all or a
portion of the  rights  represented  by the Award to  specified  individuals  or
classes of individuals,  or to a trust benefiting such  individuals,  subject to
such restrictions,  limitations,  or conditions as the Administrator deems to be
appropriate.

     13.6.  BENEFICIARIES.  Notwithstanding  Section 13.5, a Participant may, in
the manner determined by the Administrator,  designate a beneficiary to exercise
the rights of the  Participant and to receive any  distribution  with respect to
any Award upon the  Participant's  death. A beneficiary,  legal guardian,  legal
representative, or other person claiming any rights under the Plan is subject to
all terms and conditions of the Plan and any Award  Agreement  applicable to the
Participant,  except  to the  extent  the Plan  and  Award  Agreement  otherwise
provide,  and to any additional  restrictions deemed necessary or appropriate by
the  Administrator.  If the Participant is married and resides in a jurisdiction
in which community property laws apply, a designation of a person other than the
Participant's  spouse as his beneficiary with respect to more than fifty percent
(50%) of the Participant's  interest in the Award shall not be effective without
the written  consent of the  Participant's  spouse.  If no beneficiary  has been
designated  or survives  the  Participant,  payment  shall be made to the person
entitled  thereto  under  the  Participant's  will or the  laws of  descent  and
distribution. Subject to the foregoing, a beneficiary designation may be changed
or revoked by a  Participant  at any time  provided the change or  revocation is
filed with the Administrator.

     13.7. STOCK CERTIFICATES.  All Stock certificates  delivered under the Plan
are  subject  to  any  stop-transfer   orders  and  other  restrictions  as  the
Administrator  deems  necessary  or  advisable  to comply with  federal or state
securities laws, rules and regulations and the rules of any national  securities
exchange or automated quotation system on which the Stock is listed,  quoted, or
traded.  The  Administrator  may  place  legends  on any  Stock  certificate  to
reference restrictions applicable to the Stock.

     13.8. TENDER OFFERS. In the event of a public tender for all or any portion
of the  Stock,  or in the  event  that a  proposal  to  merge,  consolidate,  or
otherwise  combine with another company is submitted for  shareholder  approval,
the Administrator may in its sole discretion  declare previously granted Options
to be  immediately  exercisable.  To  the  extent  that  this  provision  causes
Incentive  Stock  Options to exceed the dollar  limitation  set forth in Section
7.2(d), the excess Options shall be deemed to be Non-Qualified Stock Options.

     13.9  ACCELERATION  UPON  DEATH OR  DISABILITY.  Notwithstanding  any other
provision in the Plan or any Participant's Award Agreement to the contrary, upon
the  Participant's  death  or  Disability,   all  outstanding   Options,   Stock
Appreciation  Rights,  and  other  Awards in the  nature  of rights  that may be
exercised  shall become fully  exercisable  and all  restrictions on outstanding
Awards shall lapse.  Any Option or Stock  Appreciation  Rights Awards shall then
lapse in  accordance  with  the  other  provisions  of this  Plan and the  Award
Agreement.

     13.10 ACCELERATION UPON A CHANGE OF CONTROL. If a Change of Control occurs,
all outstanding  Options,  Stock  Appreciation  Rights,  and other Awards in the
nature of rights that may be exercised  shall become fully  vested,  exercisable
and all restrictions on outstanding Awards shall lapse; provided,  however, that
with respect to any Change of Control in which the  outstanding  Options,  Stock
Appreciation  Rights,  and  other  Awards in the  nature  of rights  that may be
exercised  shall  terminate upon the  occurrence of the Change of Control,  each
Participant  shall  fully vest and have  exercisable  such  Awards  prior to the
occurrence of such Change of Control.

                                       23
<PAGE>
     ARTICLE 14 CHANGES IN CAPITAL STRUCTURE

     14.1.  GENERAL.  In the event a stock  dividend is declared upon the Stock,
the shares of Stock then subject to each Award (and the number of shares subject
thereto) shall be increased  proportionately without any change in the aggregate
purchase  price  therefor.  In the  event  the Stock  shall be  changed  into or
exchanged  for a  different  number or class of  shares  of Stock or of  another
corporation, whether through reorganization,  recapitalization,  stock split-up,
combination of shares,  merger or consolidation,  there shall be substituted for
each such share of Stock then subject to each Award (and for each share of Stock
then  subject  thereto)  the number and class of shares of Stock into which each
outstanding share of Stock shall be so exchanged,  all without any change in the
aggregate purchase price for the shares then subject to each Award.

     ARTICLE 15 AMENDMENT, MODIFICATION AND TERMINATION

     15.1.  AMENDMENT,  MODIFICATION AND  TERMINATION.  With the approval of the
Board, at any time and from time to time, the Administrator may terminate, amend
or modify the Plan. However, without approval of the shareholders of the Company
(as may be required by the Code,  a national  securities  exchange or  quotation
system on which the stock can be listed or reported or any other  applicable law
or regulation), no such termination, amendment, or modification may:

          (a)  Materially  increase the total number of shares of Stock that may
     be issued under the Plan, except as provided in Section 14.1;

          (b) Materially  modify the eligibility  requirements for participation
     in the Plan; or

     15.2. AWARDS PREVIOUSLY GRANTED. No termination, amendment, or modification
of the Plan shall  adversely  affect in any  material  way any Award  previously
granted under the Plan, without the written consent of the Participant.

     ARTICLE 16 GENERAL PROVISIONS

     16.1. NO RIGHTS TO AWARDS.  No Participant or employee shall have any claim
to be  granted  any Award  under the  Plan,  and  neither  the  Company  nor the
Administrator is obligated to treat Participants and employees uniformly.

     16.2. NO  STOCKHOLDERS  RIGHTS.  No Award gives the  Participant any of the
rights of a shareholder  of the Company  unless and until shares of Stock are in
fact issued to such person in connection with such Award.

     16.3.  WITHHOLDING.  The Company or any Subsidiary shall have the authority
and the right to deduct or withhold,  or require a  Participant  to remit to the
Company, an amount sufficient to satisfy United States Federal, state, and local
taxes  (including  the   Participant's   FICA  obligation  and  any  withholding
obligation  imposed by any  country  other  than the United  States in which the
Participant  resides) required by law to be withheld with respect to any taxable
event  arising as a result of this Plan.  With respect to  withholding  required
upon any taxable event under the Plan,  the  Administrator  may, in its sole and
absolute   discretion,   permit  a  Participant   to  satisfy  the   withholding
requirement,  in whole or in part,  by  having  the  Company  or any  Subsidiary
withhold  shares of Stock having a Fair Market Value

                                       24
<PAGE>
on the date of  withholding  equal to the amount to be withheld for tax purposes
in  accordance  with  such  procedures  as the  Administrator  establishes.  The
Administrator  may, at the time any Award is granted,  require  that any and all
applicable  tax  withholding  requirements  be satisfied by the  withholding  of
shares of Stock as set forth above.

     16.4. NO RIGHT TO  EMPLOYMENT.  Nothing in the Plan or any Award  Agreement
shall  interfere  with or  limit  in any way the  right  of the  Company  or any
Subsidiary to terminate  any  Participant's  employment at any time,  nor confer
upon any  Participant  any right to continue in the employ of the Company or any
Subsidiary.

     16.5.  UNFUNDED STATUS OF AWARDS.  The Plan is intended to be an "unfunded"
plan for incentive and deferred  compensation.  With respect to any payments not
yet made to a Participant pursuant to an Award, nothing contained in the Plan or
any Award  Agreement shall give the Participant any rights that are greater than
those of a general creditor of the Company or any Subsidiary.

     16.6.  INDEMNIFICATION.  To the extent allowable under applicable law, each
member  of the  Administrator  or of the  Board  shall be  indemnified  and held
harmless by the Company from any loss, cost,  liability,  or expense that may be
imposed  upon or  reasonably  incurred  by such  member  in  connection  with or
resulting from any claim,  action, suit, or proceeding to which he or she may be
a party or in which he or she may be involved by reason of any action or failure
to act under the Plan and against  and from any and all  amounts  paid by him or
her in satisfaction of judgment in such action,  suit, or proceeding against him
or her provided he or she gives the Company an opportunity,  at its own expense,
to handle and defend the same before he or she  undertakes  to handle and defend
it on his or her own behalf. The foregoing right of indemnification shall not be
exclusive  of any other rights of  indemnification  to which such persons may be
entitled under the Company's  Articles of Incorporation or By-Laws,  as a matter
of law, or otherwise,  or any power that the Company may have to indemnify  them
or hold them harmless.

     16.7.  RELATIONSHIP TO OTHER  BENEFITS.  No payment under the Plan shall be
taken into account in determining  any benefits  under any pension,  retirement,
savings,  profit sharing, group insurance,  welfare or other benefit plan of the
Company or any Subsidiary.

     16.8.  EXPENSES.  The expenses of administering  the Plan shall be borne by
the Company and its Subsidiaries.

     16.9.  TITLES AND HEADINGS.  The titles and headings of the Sections in the
Plan are for  convenience  of reference  only, and in the event of any conflict,
the text of the Plan, rather than such titles or headings, shall control.

     16.10. FRACTIONAL SHARES. No fractional shares of stock shall be issued and
the  Administrator  shall  determine,  in its discretion,  whether cash shall be
given in lieu of fractional  shares or whether such  fractional  shares shall be
eliminated by rounding up.

     16.11. SECURITIES LAW COMPLIANCE. With respect to any person who is, on the
relevant  date,  obligated  to file  reports  under  Section 16 of the 1934 Act,
transactions  under  this  Plan are  intended  to  comply  with  all  applicable
conditions of Rule 16b-3 or its successors under the 1934 Act. To the extent any
provision  of the Plan or action by the  Administrator  fails to so  comply,  it
shall be void to the extent permitted by law and voidable as deemed advisable by
the Administrator.

                                       25
<PAGE>
     16.12.  GOVERNMENT AND OTHER REGULATIONS.  The obligation of the Company to
make payment of awards in Stock or otherwise  shall be subject to all applicable
laws,  rules, and regulations,  and to such approvals by government  agencies as
may be required.  The Company shall be under no obligation to register under the
Securities Act of 1933, as amended (the "1933 Act"),  any of the shares of Stock
paid  under  the  Plan.  If the  shares  paid  under  the  Plan  may in  certain
circumstances  be exempt from  registration  under the 1933 Act, the Company may
restrict  the  transfer of such shares in such manner as it deems  advisable  to
ensure the availability of any such exemption.

     16.13.  GOVERNING LAW. The Plan and all Award Agreements shall be construed
in accordance with and governed by the laws of the State of Arizona.

                                       26
<PAGE>
             INTER-TEL, INCORPORATED ANNUAL MEETING OF SHAREHOLDERS
                       WEDNESDAY, MAY 3, 2000, 10:00 A.M.
                       7300 W. BOSTON, CHANDLER, AZ 85226

INTER-TEL, INCORPORATED
120 N. 44TH STREET, SUITE 200
PHOENIX, AZ 85034                                                          PROXY

THIS PROXY IS SOLICITED BY THE BOARD OF DIRECTORS FOR USE AT THE ANNUAL  MEETING
ON MAY 3, 2000.

The  shares  of stock you hold in your  account  or in a  dividend  reinvestment
account will be voted as you specify on the reverse side.

IF NO CHOICE IS SPECIFIED, THE PROXY WILL BE VOTED "FOR" ITEMS 1, 2 AND 3.
By signing the proxy, you revoke all prior proxies and appoint Kurt R. Kneip, N.
Thomas  Peiffer,  Jr. and  Norman  Stout,  and each of them,  with full power of
substitution,  to vote your shares on the matters  shown on the reverse side and
any other matters which may come before the Annual Meeting and all adjournments.

THERE ARE TWO WAYS TO VOTE YOUR PROXY.  YOUR TELEPHONE VOTE AUTHORIZES THE NAMED
PROXIES  TO VOTE YOUR  SHARES IN THE SAME  MANNER AS IF YOU  MARKED,  SIGNED AND
RETURNED YOUR PROXY CARD.

VOTE BY PHONE -- TOLL FREE -- 1-800-240-6326 -- QUICK *** EASY *** IMMEDIATE
*    Use any  touch-tone  telephone  to vote your proxy 24 hours a day, 7 days a
     week, until 12:00 p.m. on May 2, 2000.
*    You will be prompted to enter your 3-digit  Company Number and your 7-digit
     Control Number which are located above.
*    Follow the simple instructions the Voice provides you.

VOTE BY MAIL
Mark, sign and date your proxy card and return it in the  postage-paid  envelope
we've  provided  or  return  it  to  Inter-Tel,   Incorporated,  c/o  Shareowner
Services, P.O. Box 64873, St. Paul, MN 55164-0873.

IF YOU VOTE BY PHONE, PLEASE DO NOT MAIL YOUR PROXY CARD

THE BOARD OF DIRECTORS RECOMMENDS A VOTE FOR ITEMS 1, 2 AND 3.
1. Election of directors:

01   Steven G. Mihaylo              [ ] Vote FOR all nominees (except as market)
02   J. Robert Anderson
03   Jerry W. Chapman
04   Gary D. Edens                  [ ] Vote WITHHELD from all nominees
05   C. Roland Haden

(INSTRUCTIONS: TO WITHHOLD AUTHORITY TO VOTE FOR ANY
INDICATED NOMINEE, WRITE THE NUMBER(S) OF THE
NOMINEE(S) IN THE BOX PROVIDED TO THE RIGHT.)    _______________________________

2. To  amend  the  Inter-Tel,   Incorporated  1997  [ ]For [ ]Against [ ]Abstain
   Long-Term Incentive Plan to increase the shares
   reserved by  1,250,000  shares and to amend the
   plan to prohibit the repricing of options under
   the Plan.

3. To transact such other business as may properly  [ ]For [ ]Against [ ]Abstain
   come  before  the  meeting  or any  adjournment
   thereof.

THIS PROXY WHEN PROPERLY  EXECUTED WILL BE VOTED AS DIRECTED OR, IF NO DIRECTION
IS GIVEN, WILL BE VOTED FOR EACH PROPOSAL.

Address Change? Mark Box  Indicate changes below:

Date:  _____________________________

Signature(s) in Box:  _________________________________
Please sign exactly as your name(s)  appear on Proxy.  If held in joint tenancy,
all persons must sign. Trustees, administrators,  etc., should include title and
authority.  Corporations  should provide full name of  corporation  and title of
authorized officer signing the proxy.


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