FIRST TENNESSEE NATIONAL CORP
10-Q, 1997-05-12
NATIONAL COMMERCIAL BANKS
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<PAGE>   1


                                   FORM 10-Q

                       SECURITIES AND EXCHANGE COMMISSION
                            Washington, D.C. 20549

     (Mark one)
         (X) QUARTERLY REPORT PURSUANT TO SECTION 13 or 15(d) OF THE
         ---            SECURITIES EXCHANGE ACT OF 1934

For the quarterly period ended March 31, 1997
                               --------------
                                      OR
         ( ) TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE
                       SECURITIES EXCHANGE ACT OF 1934


For the transition period from       to
                              -------  -------
Commission file number   0-4491

                        FIRST TENNESSEE NATIONAL CORPORATION
              ----------------------------------------------------
             (Exact name of registrant as specified in its charter)



           Tennessee                                             62-0803242
- ----------------------------------                             -------------- 
 (State or other jurisdiction of                               (I.R.S. Employer
 incorporation or organization)                              Identification No.)

165 Madison Avenue, Memphis, Tennessee                              38103  
- ---------------------------------------                           ---------- 
(Address of principal executive offices)                          (Zip Code)


                               (901) 523-4027
             --------------------------------------------------
            (Registrant's telephone number, including area code)

                                    None
             ---------------------------------------------------
            (Former name, former address and former fiscal year,
                        if changed since last report)

Indicate by check mark whether the registrant (1) has filed all reports
required to be filed by Section 13 or 15(d) of the Securities Exchange Act of
1934 during the preceding 12 months (or for such shorter period that the
registrant was required to file such reports), and (2) has been subject to such
filing requirements for the past 90 days.

Yes  x    No
   ---      ---
                    APPLICABLE ONLY TO CORPORATE ISSUERS:
Indicate the number of shares outstanding of each of the issuer's classes of
common stock, as of the latest practicable date.

Common Stock, $1.25 par value                              63,977,731
- -----------------------------                     -----------------------------
           Class                                  Outstanding at April 30, 1997
           
<PAGE>   2



                      FIRST TENNESSEE NATIONAL CORPORATION

                                     INDEX




Part I. Financial Information

Part II. Other Information

Signatures

Exhibit Index

Exhibit 3(i)

Exhibit 3(ii)

Exhibit 11

Exhibit 27
<PAGE>   3



                                    PART I.
                             FINANCIAL INFORMATION


Item 1.  Financial Statements.

          The Consolidated Statements of Condition

          The Consolidated Statements of Income

          The Statements of Cash Flows

          The Notes to Consolidated Financial Statements

          This financial information reflects all adjustments which are, in the
opinion of management, necessary for a fair presentation of the financial
position and results of operations for the interim periods presented.
<PAGE>   4
<TABLE>
<CAPTION>
CONSOLIDATED STATEMENTS OF CONDITION                               First Tennessee National Corporation
- -------------------------------------------------------------------------------------------------------
                                                                      March 31             December 31
                                                              --------------------------   ------------
(Dollars in thousands)(Unaudited)                                 1997          1996           1996   
- ----------------------------------------------------------------------------------------   ------------
<S>                                                           <C>           <C>            <C>
ASSETS:
Cash and due from banks                                       $   525,059   $   658,101    $   959,604
Federal funds sold and securities
   purchased under agreements to resell                           234,045        52,063        138,365
- ----------------------------------------------------------------------------------------   ------------
          Total cash and cash equivalents                         759,104       710,164      1,097,969
- ----------------------------------------------------------------------------------------   ------------
Investment in bank time deposits                                    1,963         1,628          1,922
Capital markets securities inventory                              286,371       358,212        150,402
Mortgage loans held for sale                                      698,800     1,138,871        787,362
Securities available for sale                                   2,137,711     2,163,053      2,173,620
Securities held to maturity (market value of $63,454
   at March 31, 1997; $73,688 at March 31, 1996;
   and $66,677 at December 31, 1996)                               63,068        72,296         65,914
Loans, net of unearned income                                   7,764,724     7,325,244      7,728,203
     Less:  Allowance for loan losses                             121,688       114,631        117,748
- ----------------------------------------------------------------------------------------   ------------
          Total net loans                                       7,643,036     7,210,613      7,610,455
- ----------------------------------------------------------------------------------------   ------------
Premises and equipment, net                                       191,029       178,970        185,624
Real estate acquired by foreclosure                                14,631        13,215          7,823
Intangible assets, net                                            115,682       126,355        119,465
Mortgage servicing rights, net                                    305,620       180,808        266,027
Capital markets receivables and other assets                      758,498       664,247        592,319
- ----------------------------------------------------------------------------------------   ------------
          TOTAL ASSETS                                        $12,975,513   $12,818,432    $13,058,902
========================================================================================   ============
LIABILITIES AND SHAREHOLDERS' EQUITY:
Deposits:
     Demand                                                   $ 1,882,416   $ 1,824,027    $ 2,122,997
     Checking/Interest                                            166,413       158,344        154,812
     Savings                                                      673,908       673,140        627,984
     Money market account                                       2,792,704     2,535,464      2,685,931
     Certificates of deposit under $100,000 and other time      2,837,555     2,843,388      2,868,322
     Certificates of deposit $100,000 and more                    838,222       718,224        573,016
- ----------------------------------------------------------------------------------------   ------------
          Total deposits                                        9,191,218     8,752,587      9,033,062
- ----------------------------------------------------------------------------------------   ------------
Federal funds purchased and securities
   sold under agreements to repurchase                          1,517,706     1,552,661      1,881,187
Commercial paper and other short-term borrowings                  394,640       567,106        377,369
Capital markets payables and other liabilities                    721,818       804,464        578,113
Term borrowings                                                   208,269       258,633        234,645
- ----------------------------------------------------------------------------------------   ------------
          Total liabilities                                    12,033,651    11,935,451     12,104,376
- ----------------------------------------------------------------------------------------   ------------
Guaranteed preferred beneficial interests in
   First Tennessee's subordinated debentures                      100,000             -              -
- ----------------------------------------------------------------------------------------   ------------
SHAREHOLDERS' EQUITY:
Preferred stock - no par value (5,000,000 shares authorized,
   but unissued)                                                        -             -              -
Common stock - $1.25 par value (shares authorized -
   200,000,000; shares issued - 63,939,022 at
   March 31, 1997; 67,394,920 at March 31, 1996; and
   66,857,519 at December 31, 1996)                                79,924        84,244         83,572
Capital surplus                                                    44,574        67,573         48,657
Undivided profits                                                 729,141       736,443        823,175
Unrealized market adjustment                                       (8,564)         (916)         2,697
Deferred compensation on restricted stock incentive plans          (3,213)       (4,363)        (3,575)
- ----------------------------------------------------------------------------------------   ------------
          Total shareholders' equity                              841,862       882,981        954,526
- ----------------------------------------------------------------------------------------   ------------
          TOTAL LIABILITIES AND SHAREHOLDERS' EQUITY          $12,975,513   $12,818,432    $13,058,902
========================================================================================   ============
</TABLE>
<PAGE>   5


<TABLE>
<CAPTION>
CONSOLIDATED STATEMENTS OF INCOME               First Tennessee National Corporation
- ------------------------------------------------------------------------------------
                                                                  Three Months Ended
                                                                        March 31
                                                           --------------------------
(Dollars in thousands except per share data)(Unaudited)           1997          1996
- -------------------------------------------------------------------------------------
<S>                                                        <C>           <C> 
INTEREST INCOME:
Interest and fees on loans                                    $166,958      $160,167
Interest on investment securities:
  Taxable                                                       34,588        32,096
  Tax-exempt                                                     1,206         1,343
Interest on mortgage loans held for sale                        14,875        18,881
Interest on capital markets inventory                            2,579         4,258 
Interest on other earning assets                                 2,120           907
- -------------------------------------------------------------------------------------
          Total interest income                                222,326       217,652
- -------------------------------------------------------------------------------------
INTEREST EXPENSE:
Interest on deposits:
  Checking/Interest                                                533           649
  Savings                                                        2,096         2,503
  Money market account                                          21,719        24,587
  Certificates of deposit under $100,000 and other time         40,491        41,431
  Certificates of deposit $100,000 and more                     10,585         9,966
Interest on short-term borrowings                               26,956        27,831
Interest on term borrowings                                      4,437         5,307
- -------------------------------------------------------------------------------------
          Total interest expense                               106,817       112,274
- -------------------------------------------------------------------------------------
NET INTEREST INCOME                                            115,509       105,378
Provision for loan losses                                       12,526         8,033
- -------------------------------------------------------------------------------------
NET INTEREST INCOME AFTER PROVISION FOR LOAN LOSSES            102,983        97,345
- -------------------------------------------------------------------------------------
NONINTEREST INCOME:
Mortgage banking                                                64,187        58,119
Capital markets                                                 20,465        28,121
Deposit transactions and cash management                        19,224        17,435
Cardholder and merchant processing                              11,273         9,760
Trust services and investment management                         9,270         8,296
Equity securities gains                                             23           475
Debt securities gains/(losses)                                       6          (217)
All other income and commission                                 14,628        14,588
- -------------------------------------------------------------------------------------
          Total noninterest income                             139,076       136,577
- -------------------------------------------------------------------------------------
ADJUSTED GROSS INCOME AFTER PROVISION FOR LOAN LOSSES          242,059       233,922
- -------------------------------------------------------------------------------------
NONINTEREST EXPENSE:
Employee compensation, incentives, and benefits                 93,896        98,942
Operations services                                             10,961        10,656
Occupancy                                                       10,663         9,329
Equipment rentals, depreciation, and maintenance                 9,158         8,121
Communications and courier                                       8,686         8,241
Amortization of mortgage servicing rights                        8,835         7,699
Advertising and public relations                                 4,932         4,939
Legal and professional fees                                      3,244         2,500
Amortization of intangible assets                                2,407         2,354
Deposit insurance premium                                          365           419
All other                                                       27,179        22,386
- -------------------------------------------------------------------------------------
          Total noninterest expense                            180,326       175,586
- -------------------------------------------------------------------------------------
INCOME BEFORE INCOME TAXES                                      61,733        58,336
Applicable income taxes                                         23,170        20,895
- -------------------------------------------------------------------------------------
NET INCOME                                                    $ 38,563      $ 37,441
=====================================================================================
NET INCOME PER COMMON SHARE                                   $    .60      $    .56
- -------------------------------------------------------------------------------------
WEIGHTED AVERAGE SHARES OUTSTANDING                         64,582,657    67,301,454
- -------------------------------------------------------------------------------------

</TABLE> 

<PAGE>   6





<TABLE>
<CAPTION>
CONSOLIDATED STATEMENTS OF CASH FLOWS         First Tennessee National Corporation
- -----------------------------------------------------------------------------------
                                                       Three Months Ended March 31
                                                       ----------------------------
(Dollars in thousands)(Unaudited)                              1997         1996   
- -----------------------------------------------------------------------------------
<S>                                                         <C>           <C>
OPERATING ACTIVITIES:
Net income                                                  $  38,563     $ 37,441
Adjustments to reconcile net income to net cash
    provided/(used)by operating activities:
      Provision for loan losses                                12,526        8,033
      Provision for deferred income tax                         7,811       20,895
      Depreciation and amortization of premises
        and equipment                                           7,803        6,916
      Amortization of mortgage servicing rights                 8,835        7,699
      Amortization of intangible assets                         2,407        2,354
      Net other amortization and accretion                      1,171        5,317
      Market value adjustment on foreclosed property                -        1,137
      Equity securities gains                                     (23)        (475)
      Debt securities (gains)/losses                               (6)         217
      Net loss on disposal of fixed assets                         19           49
      Net (increase)/decrease in:
        Capital markets securities inventory                 (135,969)    (175,557)
        Mortgage loans held for sale                           88,562     (349,688)
        Capital markets receivables                          (168,582)    (129,686)
        Interest receivable                                    (3,863)       1,809
        Other assets                                          (42,760)     (70,776)
      Net increase/(decrease) in:
        Capital markets payables                              166,278      121,458
        Interest payable                                        9,706        6,977
        Other liabilities                                     (31,233)      82,679   
- -----------------------------------------------------------------------------------
        Total adjustments                                     (77,318)    (460,642)  
- -----------------------------------------------------------------------------------
        Net cash used by operating activities                 (38,755)    (423,201)  
- -----------------------------------------------------------------------------------
INVESTING ACTIVITIES:
Held to maturity securities:
    Maturities                                                  2,830        2,427
Available for sale securities:
    Sales                                                      22,706       79,285
    Maturities                                                104,012       98,774
    Purchases                                                (108,684)    (322,280)
Premises and equipment:
    Sales                                                         111           30
    Purchases                                                 (12,862)      (8,160)
Net (increase)/decrease in loans                              (51,463)         259
(Increase)/decrease in investment in bank time deposits           (41)         491   
- -----------------------------------------------------------------------------------
        Net cash used by investing activities                 (43,391)    (149,174)  
- -----------------------------------------------------------------------------------
FINANCING ACTIVITES:
Common stock:
    Exercise of stock options                                   6,183        1,502
    Cash dividends                                            (20,131)     (17,869)
    Repurchase shares                                        (128,298)        (505)
Payments of term borrowings                                   (26,419)      (1,427)
Issuance of guaranteed preferred beneficial interests
  in First Tennessee's subordinated debentures                100,000            -
Net increase/(decrease) in:
    Deposits                                                  158,156      165,968
    Short-term borrowings                                    (346,210)     359,022   
- -----------------------------------------------------------------------------------
        Net cash provided/(used) by financing activities     (256,719)     506,691   
- -----------------------------------------------------------------------------------
        Net decrease in cash and cash equivalents            (338,865)     (65,684)  
- -----------------------------------------------------------------------------------
        Cash and cash equivalents at beginning of period    1,097,969      775,848   
- -----------------------------------------------------------------------------------
        Cash and cash equivalents at end of period         $  759,104     $710,164   
===================================================================================
Total interest paid                                        $   97,025     $100,785
Total income taxes paid                                        15,359          462
</TABLE>

<PAGE>   7

NOTE 1 - FINANCIAL INFORMATION

The unaudited interim consolidated financial statements have been prepared in
accordance with generally accepted accounting principles.  In the opinion of
management, all necessary adjustments have been made for a fair presentation of
financial position and results of operations for the periods presented.  The
operating results for the three month period ended March 31, 1997, are not
necessarily indicative of the results that may be expected going forward.  For
further information, refer to the audited consolidated financial statements and
footnotes included in the 1996 Annual Report to shareholders.
    Statement of Financial Accounting Standards (SFAS) No. 128, "Earnings per
Share," specifies the computation, presentation, and disclosure requirements
for earnings per share (EPS).  The objective of SFAS No. 128 is to simplify the
computation and to make the U.S. standard more compatible with EPS
standards of other countries and with that of the International Accounting
Standards Committee.  When adopted in the first quarter of 1998, the standard
is not expected to have a material impact on the EPS computation of First
Tennessee. 
<PAGE>   8
NOTE 2 -- LOANS
The composition of the loan portfolio at March 31 is detailed below:

<TABLE>
<CAPTION>
(Dollars in thousands)                                             1997          1996 
- ---------------------------------------------------------------------------------------
<S>                                                            <C>           <C>
Commercial                                                     $3,558,389    $3,316,086
Consumer                                                        2,710,766     2,563,818
Permanent mortgage                                                636,384       673,104
Credit card receivables                                           529,197       514,277
Real estate construction                                          287,266       244,975
Nonaccrual                                                         42,722        12,984
- ---------------------------------------------------------------------------------------
     Loans, net of unearned income                              7,764,724     7,325,244
             Allowance for loan losses                            121,688       114,631
- ---------------------------------------------------------------------------------------
               Total net loans                                 $7,643,036    $7,210,613
=======================================================================================
</TABLE>

    The following table presents information concerning nonperforming loans at
March 31:

<TABLE>
<CAPTION>
(Dollars in thousands)                                              1997          1996
- ---------------------------------------------------------------------------------------
<S>                                                               <C>           <C>
Impaired loans                                                    $12,424       $ 7,377
Other nonaccrual loans                                             30,298         5,607
- ---------------------------------------------------------------------------------------
       Total nonperforming loans                                  $42,722       $12,984
=======================================================================================
<FN>
Restructured impaired loans at March 31, 1997 and 1996, were $196,000 and
$279,000, respectively.
</FN>
</TABLE>

    Nonperforming loans consist of impaired loans, other nonaccrual loans and
certain restructured loans.  An impaired loan is a loan that management
believes the contractual amount due probably will not be collected.  Impaired
loans are generally carried on a nonaccrual status.  Nonaccrual loans are loans
on which interest accruals have been discontinued due to the borrower's
financial difficulties.  Management may elect to continue the accrual of
interest when the estimated net realizable value of collateral is sufficient to
recover the principal balance and accrued interest.
   Generally, interest payments received on impaired loans are applied to
principal.  Once all principal has been received, additional payments are
recognized as interest income on a cash basis.  The following table presents
information concerning impaired loans:

<TABLE>
<CAPTION>
                                        Three Months Ended
                                              March 31             
                                       --------------------
(Dollars in thousands)                   1997         1996
- -----------------------------------------------------------           
<S>                                    <C>           <C>
Total interest on impaired loans       $   151       $  141
Average balance on impaired loans       11,849        8,649
- -----------------------------------------------------------           
</TABLE>

    An allowance for loan losses is maintained for all impaired loans.
Activity in the allowance for loan losses related to non-impaired loans,
impaired loans, and for the total allowance for the three months ended 
March 31, 1997 and 1996, is summarized as follows:

<TABLE>
<CAPTION>
(Dollars in thousands)                           Non-impaired     Impaired      Total 
- ---------------------------------------------------------------------------------------   
<S>                                                <C>            <C>         <C>
Balance at December 31, 1995                       $109,051       $ 3,516      $112,567
Provision for loan losses                             9,304        (1,271)        8,033
Charge-offs                                           8,719           131         8,850
  Less loan recoveries                                2,694           187         2,881
- ---------------------------------------------------------------------------------------   
       Net charge-offs/(recoveries)                   6,025           (56)        5,969
- ---------------------------------------------------------------------------------------   
Balance at March 31, 1996                          $112,330       $ 2,301      $114,631
=======================================================================================   

Balance at December 31, 1996                       $114,217       $ 3,531      $117,748
Provision for loan losses                            10,908         1,618        12,526
Charge-offs                                          10,227           426        10,653
  Less loan recoveries                                2,057            10         2,067
- ---------------------------------------------------------------------------------------   
       Net charge-offs                                8,170           416         8,586
- ---------------------------------------------------------------------------------------   
BALANCE AT MARCH 31, 1997                          $116,955       $ 4,733      $121,688
=======================================================================================   
</TABLE>
<PAGE>   9


Item 2.  Management's Discussion and Analysis of Financial Condition   
and Results of Operations


         First Tennessee National Corporation (First Tennessee) is
headquartered in Memphis, Tennessee, and is a nationwide, diversified financial
services institution which provides banking and other financial services to its
customers through various national and regional business lines.  The Regional
Banking Group includes the retail/commercial bank, the credit card division and
the trust division.  The National Lines of Business include mortgage banking,
First Tennessee Capital Markets (also referred to as capital markets) and
transaction processing.  Expenses are allocated to the various business lines
based on management's best estimates and equity is assigned to reflect the
inherent risk in each business line.  These allocations are periodically
reviewed and may be revised from time to time, in which case the prior history
is restated to ensure comparability.

         The following is a discussion and analysis of the financial condition
and results of operations of First Tennessee for the three month period ended
March 31, 1997, compared to the three month period ended March 31, 1996.  To
assist the reader in obtaining a better understanding of First Tennessee and
its performance, this discussion should be read in conjunction with First
Tennessee's unaudited consolidated financial statements and accompanying notes
appearing in this report.  Additional information including the 1996 financial
statements, notes and management's discussion is provided in the 1996 annual
report.

OVERVIEW

         First Tennessee reported first quarter earnings of $.60 per share, up
7 percent over last year's first quarter earnings per share of $.56.  Net
income for the first quarter of 1997 was $38.6 million, an increase of 3
percent from the $37.4 million earned in the first quarter of 1996.  For the
first quarter of 1997, return on average assets was 1.23 percent and return on
average common equity was 18.09 percent, compared with 1.22 percent and 17.27
percent, respectively, for the first quarter of 1996. Total assets were $13.0
billion and shareholders' equity was $841.9 million at March 31, 1997, compared
with total assets of $12.8 billion and shareholders' equity of $883.0 million
at March 31, 1996.  Share repurchase programs implemented during the year
caused the reduction in shareholders' equity.

         During the first quarter of 1997, the bond division announced a new
name -- First Tennessee Capital Markets, which reflects its national presence
as a securities distributor, underwriter and financial provider.

INCOME STATEMENT REVIEW

NONINTEREST INCOME

         Fee income (noninterest income excluding securities gains and losses)
contributed 55 percent to total revenue, but grew only 2 percent (from $136.3
million to $139.0 million) primarily due to a 27 percent decline (from $28.1
million to $20.5 million) in noninterest income from capital markets' record
first quarter 1996.  Excluding capital markets' impact on fee income, the
growth in fee income was 10 percent.  The record level in 1996 experienced by
capital markets was due to a more favorable market environment and increased
bank customer demand.  The resurgence in bank customer demand for securities
<PAGE>   10

resulted from lower loan demand and the ability of our customers to restructure
their investment portfolios due to a one-time opportunity in the fourth quarter
of 1995 to reclassify securities.

         Noninterest income in mortgage banking grew 10 percent from the first
quarter of 1996 (from $58.1 million to $64.2 million) due primarily to the
increase in mortgage servicing fee income.  Mortgage servicing fee income
increased 63 percent from the first quarter of 1996 (from $14.5 million to
$23.7 million) as the servicing portfolio grew 25 percent from $18.7 billion at
March 31, 1996, to $23.4 billion at March 31, 1997.  Revenues from the sale of
mortgage servicing rights increased 82 percent (from $.9 million to $1.6
million).

         Income derived from the loan origination function decreased 16 percent
(from $21.1 million to $17.7 million) as mortgage loan originations declined 31
percent from $2.8 billion in the first quarter of 1996 to $1.9 billion in the
first quarter of 1997.  The decrease in origination volume related primarily to
a slowdown in refinance activity due to a different interest rate environment.
During the first quarter of 1996, refinance activity accounted for 47 percent
of originations compared with 28 percent in the first quarter of 1997.  With
less origination volume than the first quarter of 1996, income derived from the
creation of originated mortgage servicing rights decreased $8.6 million, and as
a consequence of a less volatile interest rate environment there were $8.2
million less secondary marketing losses incurred in the first quarter of 1997
than for the same period in 1996.

         During the first quarter of 1997, mortgage banking adopted an
accounting change converting late fees from a cash basis to an accrual basis.
This added approximately $2 million to mortgage servicing income.

         Noninterest income from trust and investment management services
(personal trust, corporate trust, employee benefits and Highland Capital
Management Corp.) rose 12 percent (from $8.3 million to $9.3 million) over the
first quarter of 1996 primarily due to the investment management performance of
Highland Capital and income from sales of asset management products.

         Credit card operations (cardholder and merchant processing) increased
16 percent (from $9.8 million to $11.3 million) resulting from increased volume
and changes in the fee structure.  Pricing and sales initiatives as well as the
addition of a large new customer led to the 10 percent increase (from $17.4
million to $19.2 million) in deposit transactions and cash management.

NET INTEREST INCOME

         For purposes of this discussion, net interest income has been adjusted
to a fully taxable equivalent (FTE) basis for certain tax-exempt loans and
investments included in earning assets.  Earning assets, including loans, have
been expressed as averages, net of unearned income.

         For the first quarter of 1997, net interest income increased 9 percent
(from $106.8 million to $116.6 million) from first quarter 1996.

         This increase was due to a 30 basis point improvement in the net
interest margin and growth in earning assets of 2 percent (see Balance Sheet
Review section for discussion).

NET INTEREST MARGIN

         The net interest margin (margin) improved from 3.94 percent for the
first quarter of 1996 to 4.24 percent for the first quarter of 1997.  As shown
in the Net Interest Margin Computation Table, the net interest spread (the





                                      2
<PAGE>   11

difference between the yield on earning assets and the rates paid on
interest-bearing liabilities) increased 43 basis points reflecting lower
liability costs.  The effect of interest-free sources decreased 12 basis points
due to the impact of share repurchase programs.  Approximately 16 basis points
of the net interest margin improvement came from the expiration in May 1996 of
amortization expense related to a basis swap.

NET INTEREST MARGIN COMPUTATION TABLE
- -------------------------------------

<TABLE>
<CAPTION>
                                                  First Quarter
                                                  -------------
                                                  1997    1996 
                                                  -----   -----
<S>                                               <C>     <C>
Yield on earning assets                           8.06%   7.99%
Rate paid on interest-bearing liabilities         4.51    4.87 
                                                  -----   -----
   Net interest spread                            3.55    3.12
Effect of interest-free sources                    .63     .75
Loan fees                                          .09     .11
FRB* interest and penalties                       (.03)   (.04)
                                                  -----   -----
   Net interest margin                            4.24%   3.94%
                                                  =====   =====
- ---------------------------------------------------------------
<FN>
*Federal Reserve Bank
</FN>
</TABLE>

         The net interest margin is affected by the activity levels and related
funding for First Tennessee's nonbank business lines as these lines typically
produce different margins than traditional banking segments.  Consequently,
First Tennessee's consolidated margin cannot be readily compared to that of
other bank holding companies.  The Net Interest Margin Composition Table
provides a breakdown by business line of the impact on the consolidated margin.

NET INTEREST MARGIN COMPOSITION TABLE

<TABLE>
<CAPTION>
                                                   First Quarter 
                                                  ---------------
                                                   1997     1996 
                                                  ------   ------
<S>                                               <C>      <C>
Regional banking group                            4.61 %   4.31 %
Mortgage banking                                  (.28)    (.29)
Capital markets                                   (.09)    (.09)
Transaction processing                               -      .01 
                                                  ------   ------
    Total net interest margin                     4.24 %   3.94 %
                                                  ======   ======
- ----------------------------------------------------------------
</TABLE>

         The regional bank group's margin improved from 4.31 percent to 4.61
percent because of loan and deposit growth, improvement in the investment
portfolio yield and the expiration of the basis swap amortization expense.

         The negative impact on the net interest margin from mortgage banking
occurs because the spread between the rates on mortgage loans temporarily in
the warehouse and the related short-term funding rates are significantly less
than the comparable spread earned in the regional banking group.  Capital
markets also tends to negatively impact the net interest margin because of its
strategy to hedge inventory in the cash markets which effectively eliminates
net interest income on these positions while reducing market risk.






                                      3
<PAGE>   12
NONINTEREST EXPENSE

         Total noninterest expense (operating expense) for the first quarter of
1997 increased 3 percent (from $175.6 million to $180.3 million) over the same
period in 1996.  Employee compensation, incentives, and benefits (personnel
expense), the largest category, decreased 5 percent (from $98.9 million to
$93.9 million).  Personnel expense includes commissions paid in several lines
of business such as capital markets and mortgage banking.  As sales and/or 
originations increase or decrease or the product mix changes in these business
lines, the commissions change accordingly.  As a result of reduced volumes,
personnel expense decreased 30 percent in capital markets and 9 percent in
mortgage banking.  The benefit of the recently completed consolidation of
mortgage operations also reduced the growth in expenses this quarter.

         Amortization of mortgage servicing rights increased 15 percent (from
$7.7 million to $8.8 million) as a result of a larger servicing portfolio.

         Excluding expenses in capital markets and mortgage banking, expense
growth between the first quarters of 1996 and 1997 was 10 percent.  Most of
this growth relates to personnel expense ($3.3 million), expense related to a
proposed student loan law suit settlement ($2.8 million), expense associated
with the qualifying capital securities issued during the quarter ($2.0
million)(see Capital section for more information) and equipment rental,
depreciation and occupancy ($1.4 million).

PROVISION FOR LOAN LOSSES/ASSET QUALITY

         The provision for loan losses increased $4.5 million to $12.5 million
at March 31, 1997, and reflects a higher level of mortgage loans repurchased
during the quarter.  However, the allowance for loan losses to loans remained
stable at 1.57 percent on March 31, 1997, compared with 1.56 percent on 
March 31, 1996.

         Net charge-offs to average net loans for the first quarter was .44
percent in 1997, an increase from the .33 percent in the first quarter of 1996,
and a decline from the .59 percent in the fourth quarter of 1996.  The increase
in net charge-offs was primarily related to consumer and credit card lending.
Despite First Tennessee's increase in credit card net charge-offs from the
previous year, this ratio still remained favorable to industry averages, and
delinquency ratios for consumer loans also were favorable to industry averages.

         The $2.9 million increase in 90 days past due loans reflects the
overall trends in consumer loan and credit card delinquencies which are
consistent with current market trends in the industry.

         At March 31, 1997, First Tennessee had no concentration of 10 percent
or more of total loans in any single industry.

         Nonperforming assets grew 112 percent (from $27.2 million to $57.5
million) from the first quarter of 1996 to the first quarter of 1997.  The
mortgage banking operation added $32.3 million to nonperforming assets
primarily from a larger number of mortgage loans repurchased by mortgage
banking during the first quarter of 1997 to correct loan file documentation in
order to certify loan pools.  This backlog in the documentation and pool
certification process occurred principally from the consolidation of five
mortgage banking operations concurrent with an unanticipated higher level of
loan originations last year.  Excluding the impact of the mortgage banking
operation on nonperforming assets, the ratio of nonperforming loans to total
loans was .15 percent and the ratio of nonperforming assets to total loans plus
foreclosed real estate and other assets was .23 percent.





                                      4
<PAGE>   13

ASSET QUALITY INFORMATION TABLE
- -------------------------------
(Dollars in thousands)

<TABLE>
<CAPTION>
                                                       March 31      
                                                 ---------------------
                                                   1997        1996  
                                                 ---------   ---------
<S>                                              <C>          <C>
Nonperforming loans                              $ 42,722     $ 12,984
Foreclosed real estate                             14,631       13,215
Other assets                                          194          966
                                                 ---------    ---------
    Total nonperforming assets                   $ 57,547     $ 27,165
                                                 =========    =========

Loans 90 days past due                           $ 36,038     $ 33,264

Potential problem assets*                        $ 80,719     $ 69,498

Allowance for credit losses:
Beginning balance at December 31                 $117,748     $112,567
   Provision for loan losses                       12,526        8,033
   Charge-offs                                    (10,653)      (8,850)
   Loan recoveries                                  2,067        2,881 
                                                 ----------   ----------
Ending balance at March 31                       $121,688     $114,631 
                                                 ==========   ==========

Allowance to total loans                             1.57%        1.56%

Nonperforming loans to total loans                    .55%         .18%
Nonperforming assets to total loans, foreclosed 
  real estate and other assets                        .74%         .37%
Allowance to nonperforming assets                  211.46%      421.98%
- ------------------------------------------------------------------------
<FN>
*Includes loans 90 days past due
</FN>
</TABLE>


NET CHARGE-OFFS AS A PERCENTAGE OF AVERAGE LOANS TABLE
- -------------------------------------------------------
<TABLE>
<CAPTION>
                                                  March 31    
                                             -----------------
                                              1997       1996 
                                             -----      ------
<S>                                          <C>        <C>
Commercial and commercial real estate           -%      (.08)%
Consumer                                      .35        .37
Credit card receivables                      4.59       3.32
Permanent mortgage                           (.02)       .05
Total                                         .44        .33  
- --------------------------------------------------------------
</TABLE>


BALANCE SHEET REVIEW

         For purposes of this discussion, loans are expressed net of unearned
income, unless otherwise noted.  Period end total assets grew 1 percent, from
$12.8 billion to $13.0 billion, from March 31, 1996, to March 31, 1997.  Period
end loans increased 6 percent (from $7.3 billion to $7.8 billion) from 
March 31, 1996, to March 31, 1997; mortgage loans held for sale (mortgage 
warehouse) decreased 39 percent (from $1.1 billion to $.7 billion); and 
investment securities decreased 2 percent, or $34.6 million.  The growth in the 
period end balance sheet was funded by a 4 percent increase (from $6.2 billion
to $6.5 billion) in interest-bearing core deposits.

         Comparing average balances from first quarter 1996, total assets grew
4 percent (from $12.3 billion to $12.8 billion); loans grew 6 percent (from
$7.3 billion to $7.7 billion); and interest-bearing core deposits increased 5





                                      5
<PAGE>   14

percent (from $6.1 billion to $6.4  billion).  Average commercial loans
increased 6 percent (from $3.3 billion to $3.5 billion) and average consumer
loans grew 6 percent (from $2.5 billion to $2.7 billion).  Commercial loans
represented 46 percent and consumer loans represented 35 percent of total loans
during the first quarter of 1997.  Average credit card receivables increased 5
percent, growing $27.9 million.  The permanent mortgage portfolio decreased 8
percent, or $51.4 million, as a result of older loans paying down.  Real estate
construction loans grew 21 percent, or $52.9 million.

         As a result of lower origination volume, the average mortgage
warehouse decreased 28 percent (from $1.1 billion to $.8 billion) from the
first quarter of 1996.

CAPITAL

         Average shareholders' equity for the first quarter of 1997 was $864.5
million.  During the first quarter of 1997, First Tennessee issued $100 million
of 8.07 percent qualifying capital securities (shown as "Guaranteed preferred
beneficial interests in First Tennessee's subordinated debentures" on the
Statement of Condition) through First Tennessee Capital I, a Delaware business
trust wholly owned by First Tennessee.  These capital securities qualify as
Tier I capital and are fully and unconditionally guaranteed by First Tennessee.
Return on capital (net income/total shareholders' equity plus qualifying
capital securities) was 16.31 percent for the first quarter of 1997 and return
on common equity was 18.09 percent.  Part of the proceeds from the issuance of
the qualifying capital securities was used to purchase 1.9 million shares of
common stock under an accelerated share repurchase program during the first
quarter.  The accelerated share repurchase program is scheduled to settle in
July of 1997.  The average common equity to assets ratio for the first quarter
of 1997 was 6.78 percent.  The total average equity to assets ratio (including
the qualifying capital securities) for the first quarter of 1997 was 7.52
percent, with the qualifying capital securities contributing approximately 74
basis points to this ratio.  This compares with a total average equity to
assets ratio of 7.08 percent in the first quarter of 1996.  Excluding the
effects of unrealized market valuations had an immaterial effect on these
ratios.

         At March 31, 1997, the corporation's Tier 1 capital ratio was 8.84
percent, the total capital ratio was 11.62 percent and the leverage ratio was
6.79 percent.  On March 31, 1997, First Tennessee's bank subsidiaries had
sufficient capital to qualify as well-capitalized institutions under the
regulatory capital standards.

OFF-BALANCE SHEET ACTIVITY

         In the normal course of business, First Tennessee is a party to
financial instruments that are not required to be reflected on a balance sheet.
First Tennessee enters into transactions involving these instruments to meet
the financial needs of its customers and manage its own exposure to
fluctuations in interest rates.  These instruments are categorized into 
"Lending," "Mortgage banking," "Interest rate risk management" and "Capital
markets" as noted in the Off-Balance Sheet Financial Instruments table.





                                      6
<PAGE>   15


OFF-BALANCE SHEET FINANCIAL INSTRUMENTS AT MARCH 31, 1997
- ---------------------------------------------------------
(Dollars in millions)

<TABLE>
<CAPTION>
                                                          Notional value
                                                          --------------
<S>                                                          <C>
LENDING
Commitments to extend credit:
   Consumer credit card lines                                $1,746.3
   Consumer home equity                                         344.3
   Commercial real estate and construction
      and land development                                      366.7
   Mortgage banking                                             834.3
   Other                                                      1,613.3

Other Commitments:
   Commercial and standby letters of credit                     588.1
   Foreign exchange contracts                                     3.8

MORTGAGE BANKING
Mortgage pipeline and warehouse hedging:
   Interest rate forward contracts - commitments to sell      1,338.6
   Interest rate option contracts - put option purchased         20.0

INTEREST RATE RISK MANAGEMENT
Receive fixed/pay floating - amortizing                          30.8

CAPITAL MARKETS
Forward contracts:
   Commitments to buy                                           989.4  
   Commitments to sell                                          931.2  
Securities underwriting commitments                               2.0   
- ------------------------------------------------------------------------
</TABLE>





                                      7
<PAGE>   16



                                    Part II.
                               OTHER INFORMATION

Items 1, 2, 3, 4 and 5.

As of the end of the first quarter, 1997, the answers to Items 1, 2, 3, 4 and 5
were either inapplicable or negative, and therefore, these items are omitted.



Item 6.  Exhibits and Reports on Form 8-K.

(a)  Exhibits furnished in accordance with the provisions of the Exhibit Table
     of Item 601 of Regulation S-K are included as described in the Exhibit
     Index which is a part of this report.  Exhibits not listed in the Exhibit
     Index are omitted because they are inapplicable.

(b)  A report on Form 8-K was filed on January 9, 1997 (with a Date of Report
     of January 6, 1997), disclosing under Item 5, Other Events, the issuance 
     by First Tennessee Capital I, a Delaware statutory business trust (the
     "Trust"), the Common Securities of which are owned by the Corporation, of
     100,000 of the Trust's 8.07% Capital Securities, Series A (the "Capital
     Securities"), in a registered public offering.  The Trust's sole asset is
     $103,093,000 aggregate principal amount of the Corporation's 8.07%
     Junior Subordinated Deferrable Interest Debentures, Series A, also issued
     January 6, 1997.  Also, the Corporation guaranteed the Trust's
     obligations under the Capital Securities to the extent set forth in the
     Corporation's Guarantee Agreement.  Various documents related to the
     offering were filed as exhibits to the Form 8-K under Item 7."
<PAGE>   17



                                   SIGNATURES


Pursuant to the requirements of the Securities Exchange Act of 1934, the
registrant has duly caused this report to be signed on its behalf by the
undersigned thereunto duly authorized.



                                           FIRST TENNESSEE NATIONAL CORPORATION
                                           ------------------------------------
                                                        (Registrant)





DATE:     5/12/97                          By:   Elbert L. Thomas Jr.
     ---------------------                    ---------------------------------
                                                 Elbert L. Thomas Jr.
                                             Executive Vice President and
                                                Chief Financial Officer
                                             (Duly Authorized Officer and
                                             Principal Financial Officer)
                                             

<PAGE>   18



                                 EXHIBIT INDEX




<TABLE>
<CAPTION>
Exhibit No.      Exhibit Description                                Page No.
- -----------      -------------------                                --------
 <S>             <C>                                                <C>
 3(i)            Restated Charter of the  Corporation.              Filed Herewith

 3(ii)           Bylaws of the Corporation, as amended and          Filed Herewith
                 restated.

 11              Statement re Computation of Per Share Earnings.    Filed Herewith

 27              Financial Data Schedule (for SEC use only)         Filed Herewith
                                                                                  
</TABLE>

<PAGE>   1
                                                                   EXHIBIT 3(i)

                                RESTATED CHARTER
                                       OF
                      FIRST TENNESSEE NATIONAL CORPORATION
              ___________________________________________________

         Pursuant to the provisions of Section 48-20-107 of the Tennessee
Business Corporation Act, the undersigned Corporation adopts the following
Restated Charter:

1.       NAME.

         The name of the Corporation shall be: FIRST TENNESSEE NATIONAL
CORPORATION.

2.       DURATION.

         The duration of the Corporation is perpetual.

3.       ADDRESS.

         The address of the principal office of the Corporation in the State of
Tennessee shall be: 165 Madison Avenue, Memphis, Tennessee 38103.

4.       PROFIT.

         The Corporation is for profit.

5.       PURPOSES.

         The purpose or purposes for which the Corporation is organized are, to
the extent permitted by law:

         (a)     To subscribe for, purchase, lease or otherwise acquire and to
receive, own, hold, sell, exchange, lease, mortgage, pledge, assign or
otherwise dispose of, and otherwise deal in and with "securities" (as such term
is herein defined) issued or created by, or other property (real or personal)
of any person, corporation, association, firm, trust, organization or other
entity whatsoever, including but not limited to this corporation and any
national banking association, state-chartered bank, savings bank and trust
company, wherever located or organized and whether public, private or
municipal, of this state, or any district, territory, subdivision, municipality
or department thereof, or any other state or any district, territory,
subdivision, municipality or department thereof, or any country, nation or
government, or any district, territory, subdivision, municipality or department
thereof; to possess and exercise any and all rights, powers and privileges of
ownership of such securities or other property, including without limitation
the right to vote on such securities; and to issue or deliver in payment or
exchange, in whole or in part, for any such securities or other property, its
own stock, bonds, notes or other obligations, or to make payment for any such
securities or other property by any other lawful





                                     -1-
<PAGE>   2

means; and to do any and all acts and things necessary or advisable for the
preservation, protection, improvement or enhancement in value of any such
securities or other property.  The term "securities" as used in this Article 5
shall mean any and all shares, stocks, bonds, debentures, notes, mortgages,
acceptances, evidences of indebtedness or obligations, certificates of interest
or participation in any property or venture, scrip, interim receipts, voting
trust certificates, instruments or interests commonly known as securities, and
any and all certificates of interest or participation in, or of deposit of, any
of the foregoing, or receipts for, guaranties of, or warrants or rights to
subscribe for or purchase any of the foregoing.

         (b)     To promote, finance and assist, financially or otherwise,
whether by loan, guaranty, subsidy or otherwise, any person, corporation,
partnership, association, firm, trust, organization or other entity in which
the Corporation shall have any interest; to guarantee the payment of dividends
on any stock or the payment of the obligations issued or incurred by any such
person, corporation, partnership, association, firm, trust, organization or
other entity, to issue its own stock, bonds or other obligations in payment or
exchange for any securities or other property acquired (pursuant to a merger,
consolidation or otherwise) by any such person, corporation, partnership,
association, firm, trust, organization or other entity; and to do any and all
other acts and things for the enhancement, protection or preservation of any
securities which are in any manner, directly or indirectly, owned, held or
guaranteed by the Corporation.

         (c)     To render assistance, service, counsel and advice to, and to
act as representative in any capacity (whether managing, operating, financial,
purchasing, selling, advertising or otherwise) of any person, corporation,
partnership, association, firm, trust, organization or other entity, including
without limitation those in which the Corporation shall have any interest.

         (d)     To acquire by purchase, lease, exchange or otherwise, to own,
hold, use, manage, develop, improve and to sell, lease, mortgage, exchange and
otherwise deal in, real estate and any interest or right therein and personal
property of every class and description, either for is own account or for the
account of others, to erect, construct, rebuild, repair, manage and control,
lease, buy and sell, any and all kinds of and interest in real estate and
personal property; and to engage generally in the business of operating and
leasing real estate and personal property of every character and description.

         (e)     To buy, sell, produce, manufacture and dispose of all kinds of
goods, documents, instruments, general intangibles, chattel paper, accounts,
contract rights, wares, foods, potables, merchandise, manufactures,
commodities, furniture, machinery, tools, supplies and products of any kind,
character or description whatsoever, and generally to engage in any mercantile,
manufacturing or commercial business of any kind or character whatsoever
throughout the world, and to do all things incidental to any such business or
businesses.

         (f)     To enter into any lawful arrangements for sharing profits,
union of interest, reciprocal concession or cooperation, with any corporation,
association, partnership, syndicate, entity, person or governmental, municipal
or public authority, domestic or foreign in the carrying on of any business





                                     -2-
<PAGE>   3

which the Corporation is authorized to carry on or any business or transaction
deemed necessary, convenient or incidental to carrying out any of the purposes
of the Corporation.

         (g)     To issue bonds, debentures, convertible debentures, notes,
commercial paper, or other obligations of this Corporation, from time to time
for any of the objects or purposes of the Corporation and to secure the same by
mortgage, pledge, deed of trust or otherwise.

         (h)     To guarantee obligations of any other entity and to secure
such guaranties by mortgage, pledge or otherwise by vote of a majority of the
entire Board of Directors.

         (i)     To indemnify the officers and directors during their term of
office or thereafter for actions arising during their term of office, either
directly or through the purchase of insurance, for expenditures as parties to
suits by or in the right of the Corporation or other than by or in the right of
the Corporation to the extent permitted by the statutes of Tennessee.

         (j)     Without in any way limiting any of the objects or purposes or
powers, whether primary or secondary of the Corporation, it is hereby expressly
declared and provided that the Corporation shall have power to do all acts or
things necessary, incidental or convenient to do, or calculated, directly or
indirectly, to promote the interest of the Corporation, or enhance the value or
render profitable any of its property or rights; and in carrying on its
business or businesses, or for the purpose of obtaining or furthering any of
its objects, to do any and all things and exercise any and all powers, rights
and privileges which a corporation for profit may now or hereafter be permitted
to do or to exercise under the laws of the State of Tennessee; and to do any
and all of the acts and things herein set forth to the same extent as natural
persons could do, and in any part of the world, as principal, factor, agent,
contractor, trustee or otherwise, either alone or in syndicates, or otherwise
in conjunction with any person, entity, syndicate, partnership, association or
corporation, governmental or public bodies or authorities of any kind, domestic
or foreign; to establish and maintain offices and agencies and to exercise all
or any of its corporate powers and rights throughout the world.

         (k)     To engage, in addition to the foregoing, in any lawful act or
activity for which corporations may be organized under the Tennessee General
Corporation Act.

         (l)     It is the intention that the objects, purposes and powers
specified in the fifth paragraph hereof shall, except where otherwise specified
in said paragraph, be no-wise limited or restricted by reference to or
inference from the terms of any other clause or paragraph in this Charter, but
that the objects, purposes and powers specified in the fifth paragraph and in
each of the clauses or paragraphs of this Charter shall be regarded as
independent objects, purposes and powers.

         The foregoing clauses shall be construed both as purposes and powers,
and it is hereby expressly provided that the foregoing enumeration of specific
powers shall not be held to limit or restrict in any manner the powers of this
Corporation.





                                     -3-
<PAGE>   4

6.       SHARES.

         The maximum number of shares which the Corporation shall have
authority to issue is as follows:

         (a)     Two Hundred Million (200,000,000) shares of common stock of a
par value of $1.25 each; and

         (b)     Five Million (5,000,000) shares of preferred stock, having no 
par value.

7.       COMMENCEMENT OF BUSINESS.

         The Corporation will not commence business until consideration of One
Thousand Dollars ($1,000.00) has been received for the issuance of shares.

8.       PREEMPTIVE RIGHTS.

         No shareholder of the Corporation shall because of his ownership of
stock have a preemptive or other right to purchase, subscribe for or take any
part of any stock or any part of the notes, debentures, bonds or other
securities convertible into or carrying options or warrants to purchase stock
of the Corporation issued, optioned or sold by it after its incorporation.  Any
part of the capital stock and any part of the notes, debentures, bonds or other
securities convertible into or carrying options or warrants to purchase stock
of the Corporation authorized by this Restated Charter or by any amendment duly
filed, may at any time be issued, optioned for sale and sold or disposed of by
the Corporation pursuant to a resolution of its Board of Directors to such
persons and upon such terms as may to such Board seem proper without first
offering such stock or securities or any part thereof to existing shareholders.

9.       COMMON STOCK.

         The entire voting power of the Corporation shall be vested in the
common stock; provided, however, that the Board of Directors is authorized by
this Charter to issue, from time to time, serial preferred stock of the
Corporation in one or more series each of which constitutes a separate class,
and prior to issuance to fix and determine the distinguishing characteristics
and rights, privileges and immunities of each such series.  Such
characteristics and rights, privileges and immunities may include, but are not
limited to, the voting rights of such serial preferred stock, and such voting
rights of such serial preferred stock may, if so determined by the Board of
Directors prior to the issuance of such serial preferred stock, give to the
holders of such serial preferred stock voting rights equal to, greater than or
less than those of the holders of the common stock.

10.      SERIAL PREFERRED STOCK.

         The shares of any preferred class may be divided into and issued in
series.  If the shares of any





                                     -4-
<PAGE>   5

such class are to be issued in series, then each series shall be so designated
to distinguish the series thereof from all the shares of all other series and
classes.  All shares of the same series shall be identical.  Any or all of the
series of any class may vary in the relative rights and preferences as between
the different series to the extent permitted by the statutes of Tennessee.  The
Board of Directors shall have the authority to divide any or all such classes
into series and, within the limitation of the statutes of the State of
Tennessee and particularly Sections 48- 502 and 48-503, fix and determine the
relative rights and preferences of the shares of any series so established.

         The Board of Directors is authorized to issue the preferred stock,
without par value, in one or more series, from time to time with such voting
powers, full or limited, or without voting powers, and with such designations,
preferences and relative participating, optional or other special rights and
qualifications, limitations and restrictions thereof, as may be provided in a
resolution or resolutions adopted by the Board of Directors.  The authority of
the Board of Directors shall include, but not be limited to, the determination
or fixing of the following with respect to shares of such class or any series
thereof: (1) the number of shares and designation; (2) the dividend rate and
whether dividends are to be cumulative; (3) whether shares are to be redeemable
and, if so, the terms and amount of any sinking fund for the purchase or
redemption of such shares; (4) whether shares shall be convertible and, if so,
the terms and provisions applying; (5) what voting rights are to apply, if any;
and (6) what restrictions are to apply, if any, on the issue or re-issue of any
additional preferred stock.

11.      ADDITIONAL POWERS.

         (a)     The Corporation shall have the right to purchase, take,
receive or otherwise acquire, hold, own, pledge, transfer or otherwise dispose
of its own shares; but purchases of its own shares, whether direct or indirect,
shall be made only to the extent of unreserved and unrestricted earned or
capital surplus available therefor.


         (b)     Other provisions:  Management.  The Corporation shall be
managed by the Board of Directors, which shall exercise all powers conferred
under the laws of the State of Tennessee including without limitation the
power:

                 (1)      To hold meetings, to have one or more offices, and to
keep the books of the corporation, except as otherwise expressly provided by
law, at such places, whether within or without the State of Tennessee, as may
from time to time be designated by the Board.

                 (2)      To make, alter and repeal bylaws of the corporation,
subject to the reserved power of the shareholders to make, alter and repeal
bylaws.

                 (3)      To approve the issuance or sale of any of its
authorized but unissued shares of any class, bonds or other securities and
rights or options entitling the holders thereof to purchase from the
corporation shares of any class or classes, to approve the purchase or other
acquisition of or the reissuance, sale or other disposition of treasury shares;
to fix the consideration to be received





                                     -5-
<PAGE>   6

for such shares of any class, bonds or other securities, rights or options and
to cause to be issued any such shares of any class, bonds or other securities,
rights or options.

                 (4)      To use or apply any funds of the corporation lawfully
available therefor for the purchase or acquisition of shares of the capital
stock or bonds or other securities of the corporation, in the market or
otherwise, at such price as may be fixed by the Board, and to such extent and
in such manner and for such purposes and upon such terms as the Board may deem
expedient and as may be permitted by law, and to sell, exchange, transfer,
reissue or cancel such shares of the capital stock of the corporation upon such
terms and for such consideration as it may deem proper.

                 (5)      To determine whether and to what extent and at what
times and places and under what conditions and regulations the accounts and
books of the corporation, or any of them, shall be open to the inspection of
the shareholders, and no shareholder shall have any right to inspect any
account, record, book or document of the corporation, except as conferred by
the laws of the State of Tennessee or as authorized by the Board.

                 (6)      To remove any director for cause as defined by the
laws of the State of Tennessee by a vote of a majority of the entire Board of
Directors.

                 (7)      To fill any newly created directorships resulting
from an increase in the number of directors and any vacancies occurring in the
Board for any reason, (including removal of directors without cause by the
shareholders or for cause by the Board of Directors or the shareholders.)

                 (8)      To designate an Executive Committee consisting of two
or more directors and such other committees consisting of two or more persons,
who may or may not be directors, and to delegate to such Executive Committee
and other committees all such authority of the Board that it deems desirable
within the limits prescribed by the statutes of the State of Tennessee.

                 (9)      To designate the officer or officers of the
corporation who shall vote the shares of capital stock held by the corporation
in other corporations and to authorize the execution of any proxy that may be
necessary in connection therewith.

                 (10)     To take any action required or permitted of the Board
without a meeting on written consent, setting forth the action so taken, sighed
by all directors entitled to vote thereon.

12.      NUMBER, ELECTION AND TERMS OF DIRECTORS.

         (a)     The number of directors of the Corporation which shall
constitute the entire Board of Directors shall be fixed from time to time in
the Bylaws of the Corporation.  Any such determination shall continue in effect
unless and until changed, but no such changes shall affect the term of any
director then in office.  Upon the adoption of this Article 12, the directors
shall be divided into three classes (I, II and III), as nearly equal in number
as possible.  The initial term of office for members of Class I shall expire at
the annual meeting of shareholder in 1988; the initial term of office





                                     -6-
<PAGE>   7

for members of Class II shall expire at the annual meeting of shareholders in
1989; and the initial term of office for members of Class III shall expire at
the annual meeting of shareholders in 1990.  At each annual meeting of
shareholders following such initial classification and election, directors
elected to succeed those directors whose terms expire shall be elected for a
term of office to expire at the third succeeding annual meeting of shareholders
after their election, and shall continue to hold office until their respective
successors are duly elected and qualified.  In the event of any increase in the
number of directors of the Corporation, the additional directors shall be so
classified that all classes of directors have as nearly equal number of
directors as may be possible.  In the event of any decrease in the number of
directors of the Corporation, all classes of directors shall be decreased
equally as nearly as may be possible.

         (b)     Newly created directorships resulting from any increase in the
authorized number of directors or any vacancies on the Board of Directors
resulting from death, resignation, retirement, disqualification or any other
cause (except removal from office) shall be filled only by the Board of
Directors, provided that a quorum is then in office and present, or only by a
majority of the directors then in office, if less than a quorum is then in
office, or by the sole remaining director.  Any vacancies on the Board of
Directors resulting from removal from office may be filled by the affirmative
vote of the holders of at least a majority of the voting power of all
outstanding voting stock or, if the shareholders do not so fill such a vacancy,
by a majority of the directors then in office.  Directors elected to fill a
newly created directorship or other vacancy shall hold office for the remainder
of the full term of the class of directors in which the new directorship was
created or the vacancy occurred and until such director's successor has been
duly elected and qualified.  The directors of any class of directors of the
Corporation may be removed by the shareholders only for cause by the
affirmative vote of the holders of at least a majority of the voting power of
all outstanding voting stock.

         (c)     The Bylaws or any Bylaw of the Corporation may be adopted,
amended or repealed only by the affirmative vote of not less than a majority of
the directors then in office at any regular or special meeting of directors, or
by the affirmative vote of the holders of at least eighty percent (80%) of the
voting power of all outstanding voting stock at any annual meeting or any
special meeting called for that purpose.  Any provision of the Charter which is
inconsistent with any provision of the Bylaws of the Corporation may be adopted
only by the affirmative vote of the holders of at least eighty percent (80%) of
the voting power of all outstanding voting stock at any annual meeting or any
special meeting called for that purpose.

         (d)     Notwithstanding any other provisions of this Charter or the
Bylaws of the Corporation (and notwithstanding the fact that a lesser
percentage or separate class vote may be specified by law, this Charter, the
Bylaws of the Corporation or otherwise), the affirmative vote of the holders of
at least eighty percent (80%) of the voting power of all outstanding voting
stock shall be required to adopt any provisions inconsistent with, or to amend
or repeal, this Article 12.

         (e)     Notwithstanding the foregoing, whenever the holders of any one
or more classes or series of preferred stock issued by the Corporation shall
have the right, voting separately by class or by series, to elect directors at
an annual or special meeting of shareholders, the election, term of





                                     -7-
<PAGE>   8

office, filling of vacancies and other features of such directorships shall be
governed by the terms of this Charter applicable thereto, and such directors so
elected shall not be divided into classes pursuant to this Article 12 unless
expressly provided by such terms.

13.      DIRECTOR LIABILITY.

         No director shall be personally liable to the Corporation or its
shareholders for monetary damages for breach of fiduciary duty as director,
except for liability (i) for any breach of the director's duty of loyalty to
the Corporation or its shareholders, (ii) for acts or omissions not in good
faith or which involve intentional misconduct or a knowing violation of law, or
(iii) under Section 48-18-304, or any successor provision thereto, of the
Tennessee Business Corporation Act.


DATED: April 15, 1997


                                FIRST TENNESSEE NATIONAL CORPORATION


                                By:/s/ Lenore S. Creson
                                   ---------------------------------
                                   Lenore S. Creson, Secretary






                                     -8-
<PAGE>   9

             CERTIFICATION REQUIRED BY TBCA SECTION 48-20-107(D)


         The undersigned, duly authorized officer of First Tennessee National
Corporation (the "Corporation"), acting pursuant to TBCA Section 48-20-107(d),
hereby certifies the following:

         The Restated Charter does not contain any amendment to the Charter
requiring shareholder approval.  The Restated Charter was duly adopted by the
Board of Directors of the Corporation at a meeting on April 15, 1997.



                                First Tennessee National Corporation



Date: April 29, 1997            By:/s/ Lenore S. Creson
                                   -----------------------------------
                                   Lenore S. Creson, Secretary






                                     -9-

<PAGE>   1
                                                                  EXHIBIT 3(ii)

                                  BYLAWS OF
                    FIRST TENNESSEE NATIONAL CORPORATION
                  (AS AMENDED AND RESTATED APRIL 15, 1997)

                                 ARTICLE ONE
                                   OFFICES

         1.1     PRINCIPAL OFFICE.  The principal office of First Tennessee
National Corporation (the "Corporation") shall be 165 Madison Avenue, Memphis,
Tennessee.

         1.2     OTHER OFFICES.  The Corporation may have offices at such other
places, either within or without the State of Tennessee, as the Board of
Directors may from time to time designate or as the business of the Corporation
may from time to time require.

         1.3     REGISTERED OFFICE.  The registered office of the Corporation
required to be maintained in the State of Tennessee shall be the same as its
principal office and may be changed from time to time as provided by law.

                                 ARTICLE TWO
                                 SHAREHOLDERS

         2.1     PLACE OF MEETINGS.  Meetings of the shareholders of the
Corporation may be held either in the State of Tennessee or elsewhere; but in
the absence of notice to the contrary, shareholders' meetings shall be held at
the principal office of the Corporation in Memphis, Tennessee.

         2.2     QUORUM AND ADJOURNMENTS.  The holders of a majority of the
shares issued and outstanding and entitled to vote thereat, present in person
or represented by proxy, shall be requisite, and shall constitute a quorum at
all meetings of the shareholders, for the transaction of business, except as
otherwise provided by law, the Restated Charter of the Corporation, as amended
from time to time (the "Charter), or these Bylaws.  In the event a quorum is
not obtained at the meeting, the holders of a majority of the shares entitled
to vote thereat, present in person or by proxy, shall have power to adjourn the
meeting from time to time and, whether or not a quorum is obtained at the
meeting, the Chairman of the meeting shall have the power to adjourn the
meeting from time to time, in either case without notice, except as otherwise
provided by law, other than announcement at the meeting.  At such adjourned
meeting at which the requisite amount of voting shares shall be represented,
any business may be transacted which might have been transacted at the meeting
as originally notified.

         2.3     NOTICE OF MEETINGS.  Unless otherwise required by applicable
law, written notice of the annual and each special meeting stating the date,
time and place of the meeting shall be mailed, postage prepaid, or otherwise
delivered to each shareholder entitled to vote thereat at such address as
appears on the records of shareholders of the Corporation, at least ten (10)
days, but not more than two (2) months, prior to the meeting date.  In
addition, notice of any special meeting shall state the purpose or purposes for
which the meeting is called and the person or persons calling the meeting.  In
the event of an adjournment of a meeting to a date more than four months after
the date fixed for the original meeting or the Board of Directors fixes a new
record date for the adjourned meeting, a new notice of the adjourned meeting
must be given to shareholders as of the new record date.  Any previously
scheduled meeting may be postponed, and any special meeting may be canceled, by
resolution of the Board of Directors upon public notice given prior to the date
scheduled for such meeting.

         2.4     ANNUAL MEETINGS.  The annual meeting of shareholders for the
election of directors and for the transaction of such other business as may
properly come before the meeting shall be held each year on the third Tuesday
in April, or if that day is a legal holiday, on the next succeeding business
day not a legal holiday, at 10:00 a.m.  Memphis time or on such other date
and/or at such other time as the Board of Directors may fix by resolution by
vote of a majority of the entire Board of Directors.  At the meeting, the
shareholders shall elect by ballot, by plurality vote, directors to succeed
directors in the class of directors whose term expires at the meeting and
directors elected by the Board of Directors to fill vacancies in other classes
of directors and may transact such other business as may properly come before
the meeting.

         2.5     SPECIAL MEETINGS.  Special meetings of the shareholders for
any purpose or purposes, unless otherwise prescribed by statute, may be called
by Chairman of the Board and shall be called by the Chairman of the Board or
the Secretary at the request





                                      1
<PAGE>   2

in writing of a majority of the Board of Directors.  Only such business within
the purpose or purposes described in the notice of the meeting may be conducted
at the meeting.

         2.6     WAIVER OF NOTICE.  Any shareholder may waive in writing notice
of any meeting either before, at or after the meeting.  Attendance by a
shareholder in person or by proxy at a meeting shall constitute a waiver of
objection to lack of notice or defective notice and a waiver of objection to
consideration of a matter that was not described in the meeting notice unless
the shareholder objects in the manner required by law.

         2.7     VOTING.  Unless otherwise required by the Charter, at each
meeting of shareholders, each shareholder shall have one vote for each share of
stock having voting power registered in the shareholder's name on the records
of the Corporation on the record date for that meeting, and every shareholder
having the right to vote shall be entitled to vote in person or by proxy
appointed by instrument in writing or any other method permitted by law.

         2.8     PROCEDURES FOR BRINGING BUSINESS BEFORE SHAREHOLDER MEETING.
At an annual or special meeting of shareholders, only such business shall be
conducted, and only such proposals shall be acted upon, as shall have been
properly brought before an annual or special meeting of shareholders.  To be
properly brought before an annual or special meeting of shareholders, business
must be (I) in the case of a special meeting called by the Chairman of the
Board or at the request of the Board of Directors, specified in the notice of
the special meeting (or any supplement thereto), or (ii) in the case of an
annual meeting properly brought before the meeting by or at the direction of
the Board of Directors or (iii) otherwise properly brought before the annual or
special meeting by a shareholder. For business to be properly brought before
such a meeting of shareholders by a shareholder, the shareholder must have
given timely notice thereof in writing to the Secretary of the Corporation.  To
be timely, a shareholder's notice must be delivered to or mailed and received
at the principal executive offices of the Corporation not less than 30 days nor
more than 60 days prior to the date of the meeting; provided, however, that if
fewer than 40 days' notice or prior public disclosure of the date of the
meeting is given or made to shareholders, notice by the shareholders to be
timely must be so delivered or received not later than the close of business on
the 10th day following the earlier of (I) the day on which such notice of the
date of such meeting was mailed or (ii) the day on which such public disclosure
was made.  A shareholder's notice to the Secretary shall set forth as to each
matter the shareholder proposes to bring before a meeting of shareholders (I) a
brief description of the business desired to be brought before the meeting and
the reasons for conducting such business at the meeting, (ii) the name and
address, as they appear on the Corporation's books, of the shareholder
proposing such business and any other shareholders known by such shareholder to
be supporting such proposal, (iii) the class and number of shares of the
Corporation which are beneficially owned by such shareholder on the date of
such shareholder's notice and by any other shareholders known by such
shareholder to be supporting such proposal on the date of such shareholder's
notice, and (iv) any material interest of the shareholder in such proposal.
Notwithstanding anything in these Bylaws to the contrary, no business shall be
conducted at a meeting of shareholders except in accordance with the procedures
set forth in this Section 2.8.  The Chairman of the meeting shall, if the facts
warrant, determine and declare to the meeting that the business was not
properly brought before the meeting in accordance with the procedures
prescribed by these Bylaws, and if the Chairman should so determine, the
Chairman shall so declare to the meeting and any such business not properly
brought before the meeting shall not be transacted.

         2.9     SEC PROXY RULES.  In addition to complying with the provisions
of Section 2.8, a shareholder shall also comply with all applicable
requirements of the Securities Exchange Act of 1934 and the rules and
regulations thereunder with respect to the matters set forth in Section 2.8.
Nothing in Section 2.8 shall be deemed to affect any rights of shareholders to
request inclusion of proposals in the Corporation's proxy statement pursuant to
rules of the Securities and Exchange Commission.  For such proposals to be
acted upon at a meeting, however, compliance with the notice provisions of
Section 2.8 is also required.

                                ARTICLE THREE
                                  DIRECTORS

         3.1     POWERS OF DIRECTORS.  The business and affairs of the
Corporation shall be managed under the direction of and all corporate powers
shall be exercised by or under the authority of the Board of Directors.

         3.2     NUMBER AND QUALIFICATIONS.  The Board of Directors shall
consist of 11 members.  The Board of Directors has the power to change from
time to time the number of directors specified in the preceding sentence.  Any
such change in the number of directors constituting the Corporation's Board
Directors must be made exclusively by means of an amendment to these Bylaws
adopted by a majority of the entire Board of Directors then in office.
Directors need not be shareholders of the Corporation nor residents of the
State of Tennessee.





                                      2
<PAGE>   3


         3.3     TERM OF OFFICE.  Except as otherwise provided by law or by the
Charter, the term of each director hereafter elected shall be from the time of
his or her election and qualification until the third annual meeting next
following such election and until a successor shall have been duly elected and
qualified; subject, however, to the right of the  removal of any director as
provided by law, by the Charter or by these Bylaws.

         3.4     COMPENSATION.  The directors shall be paid for their services
on the Board of Directors and on any Committee thereof such compensation (which
may include cash, shares of stock of the Corporation and options thereon) and
benefits together with reasonable expenses, if any, at such times as may, from
time to time, be determined by resolution adopted by a majority of the entire
Board of Directors; provided that nothing herein contained shall be construed
to preclude any director from serving the Corporation in any other capacity and
being compensated therefor.

         3.5     COMMITTEES.  The directors, by resolution adopted by a
majority of the entire Board of Directors, may designate an executive committee
and other committees, consisting of two or more directors, and may delegate to
such committee or committees all such authority of the Board of Directors  that
it deems desirable, including, without limitation, authority to appoint
corporate officers, fix their salaries, and, to the extent such is not provided
by law, the Charter or these Bylaws, to establish their authority and
responsibility, except that no such committee or committees shall have and
exercise the authority of the Board of Directors to:

         (a)     authorize distributions (which include dividend declarations),
                 except according to a formula or method prescribed by the
                 Board of Directors,

         (b)     fill vacancies on the Board of Directors or on any of its
                 committees,

         (c)     adopt, amend or repeal bylaws,

         (d)     authorize or approve the reacquisition of shares, except
                 according to a formula or method prescribed by the Board of
                 Directors, or

         (e)     authorize or approve the issuance or sale or contract for sale
                 of shares, or determine the designation and relative rights,
                 preferences and limitations of a class or series of shares,
                 except that the Board of Directors may authorize a committee
                 to do so within limits specifically prescribed by the Board of
                 Directors.

         3.6     PROCEDURES FOR DIRECTOR NOMINATIONS.  Except as provided in
Section 3.7 with respect to vacancies on the Board of Directors, only persons
nominated in accordance with the procedures set forth in this Section 3.6 shall
be eligible for election as directors.  Nominations of persons for election to
the Board of Directors may be made at a meeting of shareholders (I) by or at
the direction of the Board of Directors, or (ii) by any shareholder of the
Corporation entitled to vote for the election of directors at such meeting who
complies with the notice procedures set forth in this Section 3.6.  Such
nominations, other than those made by or at the direction of the Board of
Directors, shall be made pursuant to timely notice in writing to the Secretary
of the Corporation.  To be timely, a shareholder's notice must be delivered to
or mailed and received at the principal executive offices of the Corporation
not less than 30 days nor more than 60 days prior to the date of a meeting;
provided, however, that if fewer than 40 days' notice or prior public
disclosure of the date of the meeting is given or made to shareholders, notice
by the shareholder to be timely must be so delivered or received not later than
the close of business on the 10th day following the earlier of (I) the day on
which such notice of the date of such meeting was mailed or (ii) the day on
which such public disclosure was made.  A shareholder's notice to the Secretary
shall set forth (I) as to each person whom the shareholder proposes to nominate
for election or reelection as a director (a) the name, age, business address
and residence address of such person, (b) the principal occupation or
employment of such person, (c) the class and number of shares of the
Corporation which are beneficially owned by such person on the date of such
shareholder's notice and (d) any other information relating to such person that
is required to be disclosed in solicitations of proxies for election of
directors or, is otherwise required, in each case pursuant to Regulation 14A
under the Securities Exchange Act of 1934, as amended (including, without
limitation, such person's written consent to being named in the proxy statement
as a nominee and to serving as a director if elected); and (ii) as to the
shareholder giving the notice (a) the name and address, as they appear on the
Corporation's books, of such shareholder and any other shareholders known by
such shareholder to be supporting such nominees and (b) the class and number of
shares of the Corporation which are beneficially owned by such shareholder on
the date of such shareholder's notice and by any other shareholders known by
such shareholder to be supporting such nominees on the date of such
shareholder's notice.  No person shall be eligible for election as a director
of the Corporation unless nominated in accordance with the procedures set forth
in this Section 3.6.  The Chairman of the meeting shall, if the facts warrant,
determine and declare to





                                      3
<PAGE>   4

the meeting that a nomination was not made in accordance with the procedures
prescribed by these Bylaws, and if the Chairman should so determine, the
Chairman shall so declare to the meeting and the defective nomination shall be
disregarded.

         3.7     VACANCIES; REMOVAL FROM OFFICE.  Except as otherwise provided
by law or by the Charter, newly created directorships resulting from any
increase in the authorized number of directors or any vacancies on the Board of
Directors resulting from death, resignation, retirement, disqualification or
any other cause (except removal from office) shall be filled only by the Board
of Directors, provided that a quorum is then in office and present, or only by
a majority of the directors then in office, if less than a quorum is then in
office or by the sole remaining director.  Any vacancies on the Board of
Directors resulting from removal from office may be filled by the affirmative
vote of the holders of at least a majority of the voting power of all
outstanding voting stock or, if the shareholders do not so fill such a vacancy,
by a majority of the directors then in office.  Directors elected to fill a
newly created directorship or other vacancy shall hold office for a term
expiring at the next shareholders' meeting at which directors are elected and
until such director's successor has been duly elected and qualified.  The
directors of any class of directors of the Corporation may be removed by the
shareholders only for cause by the affirmative vote of the holders of at least
a majority of the voting power of all outstanding voting stock.

         3.8     PLACE OF MEETINGS.  The directors may hold meetings of the
Board of Directors or of a committee thereof at the principal office of the
Corporation in Memphis, Tennessee, or at such other place or places, either in
the State of Tennessee or elsewhere, as the Board of Directors or the members
of the committee, as applicable, may from time to time determine by resolution
or by written consent or as may be specified in the notice of the meeting.

         3.9     QUORUM.  A majority of the directors shall constitute a quorum
for the transaction of business, but a smaller number may adjourn from time to
time, without further notice, if the time and place to which the meeting is
adjourned are fixed at the meeting at which the adjournment is taken and if the
period of adjournment does not exceed thirty (30) days in any one (1)
adjournment.  The vote of a majority of the directors present at a meeting at
which a quorum is present shall be the act of the Board of Directors, unless
the vote of a greater number is required by law, the Charter, or these Bylaws.

         3.10    REGULAR MEETINGS.  Following each annual meeting of
shareholders, the newly elected directors, together with the incumbent
directors whose terms do not expire at such meeting, shall meet for the purpose
of organization, the appointment of officers and the transaction of other
business, and, if a majority of the directors be present at such place, day and
hour, no prior notice of such meeting shall be required to be given to the
directors.  The place, day and hour of such meeting may also be fixed by
resolution or by written consent of the directors.  In addition, the Board of
Directors may approve an annual schedule for additional regular meetings of the
Board of Directors and of committees thereof.

         3.11    SPECIAL MEETINGS.  Special meetings of the directors may be
called by the Chairman of the Board, the Chief Executive Officer, or the
President (or as to any committee of the Board of Directors, by the person or
persons specified in the resolution of the Board of Directors establishing the
committee) on two days' notice by mail or on one day's notice by telegram or
cablegram, or on two hours' notice given personally or by telephone or
facsimile transmission to each director (or member of the committee, as
appropriate), and shall be called by the Chairman of the Board or Secretary in
like manner on the written request of a majority of directors then in office.
The notice shall state the day and hour of the meeting and the place where the
meeting is to be held.  Special meetings of the directors may be held at any
time on written waiver of notice or by consent of all the directors, either of
which may be given either before, at or after the meeting.

         3.12    ACTION WITHOUT A MEETING.  The directors may (whether acting
in lieu of a meeting of the Board of Directors or of a committee thereof) take
action which they are required or permitted to take, without a meeting, on
written consent setting forth the action so taken, signed by all of the
directors entitled to vote thereon.  If all the directors entitled to vote
consent to taking such action without a meeting, the affirmative vote of the
number of directors necessary to authorize or take such action at a meeting is
the act of the Board of Directors or committee, as appropriate.

         3.13    TELEPHONE MEETINGS.  Directors may participate in a meeting of
the Board of Directors or of a committee thereof by, or conduct a meeting
through the use of, any means of communication by which all directors
participating may simultaneously hear each other during the meeting.  A
director so participating is deemed to be present in person at such meeting.





                                      4
<PAGE>   5

                                ARTICLE FOUR
                                  OFFICERS

         4.1     DESIGNATED OFFICERS.  The officers of the Corporation shall
consist of a Chairman of the Board, a Chief Executive Officer, a President,
such number of Vice Chairmen as the Board may from time to time determine and
appoint, an Auditor, a Chief Credit Officer, a Chief Financial Officer, a
Controller, a General Counsel, a Manager of Risk Management, a Personnel
Division Manager, a Secretary, and a Treasurer, and such number of Executive
Vice Presidents, Senior Vice Presidents and Vice Presidents and such other
Officers and assistant Officers as may be from time to time determined and
appointed in accordance with the provisions of this Article Four.  The title of
any officer may include any additional descriptive designation determined to be
appropriate.  Any person may hold two or more offices, except that the
President shall not also be the Secretary or an Assistant Secretary.  The
officers, other than the Chairman of the Board, need not be directors, and
officers need not be shareholders.

         4.2     APPOINTMENT OF OFFICERS.  Except as otherwise provided in this
Section 4.2, the officers of the Corporation shall be appointed by the Board of
Directors at the annual organizational meeting of the Board of Directors
following the annual meeting of shareholders.  The Board of Directors may
delegate to a committee of the Board of Directors the power to create corporate
offices, define the authority and responsibility of such offices, except to the
extent such authority or responsibility would not be consistent with the law or
the Charter, and to appoint  persons to any office of the Corporation except
the offices of the Chairman of the Board, Chief Executive Officer, and
President.  In addition, the Board of Directors may  delegate to the officers
appointed to the Corporation's personnel committee, acting as a committee, the
authority to appoint persons to any offices of the Corporation of the level of
Vice President and below annually at the personnel committee meeting
immediately following the annual meeting of shareholders and to appoint persons
to any office of the Corporation of the level of Senior Vice President and
below during the period of time between the annual appointment of officers by
the Board of Directors or pursuant to this section 4.2 of the Bylaws.
Notwithstanding the delegation of authority pursuant to this section 4.2 of the
Bylaws, the Board of Directors retains the authority to appoint such other
officers and agents as it shall deem necessary, who shall exercise such powers
and perform such duties as shall be determined from time to time by the Board
of Directors.

         4.3     TERM.  The officers of the Corporation shall be appointed for
a term of one (1) year and until their successors are appointed and qualified,
subject to the right of removal specified in Section 4.4 of these Bylaws.  The
designation of a specified term does not grant to any officer any contract
rights.

         4.4     VACANCIES, RESIGNATIONS AND REMOVAL.  If the office of any
officer or officers becomes vacant for any reason, the vacancy may be filled by
the Board of Directors or, if such officer was appointed by a committee, by the
committee  appointing such officer.  Any officer may resign at any time by
delivering a written notice to the Chairman of the Board, Chief Executive
Officer, President, Secretary, or Personnel Division Manager of the
Corporation, or the designee of any of them, which shall be effective upon
delivery unless it specifies a later date acceptable to the Corporation.  Any
officer shall be subject to removal at any time with or without cause by the
affirmative vote of a majority of the Board of Directors, and in the event the
officer was appointed by a committee, then by the affirmative vote of a
majority of either such committee or the Board of Directors.

         4.5     COMPENSATION.  The Board of Directors, or a committee thereof,
shall fix the compensation of Executive Officers (as defined herein) of the
Corporation.  "Executive officers" shall be those officers of the Corporation
identified as such from time to time in a resolution or resolutions of the
Board of Directors.  The compensation of officers who are not Executive
Officers shall be fixed by the Board of Directors, by a committee thereof, or
by management under such policies and procedures as shall be established by the
Board of Directors or a committee thereof.

         4.6     DELEGATION OF OFFICER DUTIES.  In case of the absence of any
officer of the Corporation, or for any reason that the Board of Directors (or,
in addition, in the case of any officer appointed by a committee, such
committee or any other committee which could appoint such officer pursuant to
Section 4.2 of these Bylaws) may deem sufficient, the Board of Directors (or
committee, as applicable) may delegate, for the time being, the powers or
duties, or any of them, of such officer to any other officer, or to any
director.

         4.7     CHAIRMAN OF THE BOARD.  The Chairman of the Board shall
preside at all meetings of the shareholders and of the Board of Directors and
shall have such powers and perform such duties as may be provided for herein
and as are normally incident to the office and as may be assigned by the Board
of Directors.  If and at such times as the Board of Directors so determines,
the Chairman of the Board may also serve as the Chief Executive Officer of the
Corporation.





                                      5
<PAGE>   6

         4.8     CHIEF EXECUTIVE OFFICER.  The Chief Executive Officer, in the
absence of the Chairman of the Board, shall preside at all meetings of the
shareholders and of the Board of Directors.  The Chief Executive Officer shall
be responsible for carrying out the orders of and the resolutions and policies
adopted by the Board of Directors and shall have general management of the
business of the Corporation and shall exercise general supervision over all of
its affairs.  In addition, the Chief Executive Officer shall have such powers
and perform such duties as may be provided for herein and as are normally
incident to the office and as may be prescribed by the Board of Directors.  If
and at such time as the Board of Directors so determines, the Chief Executive
Officer may also serve as the President of the Corporation.

         4.9     PRESIDENT.  The President, in the absence of the Chairman of
the Board and the Chief Executive Officer, shall preside at all meetings of the
shareholders and of the Board of Directors.  The President shall be the Chief
Executive Officer of the Corporation unless the Board of Directors has
appointed another person to such office, in which case the President shall be
the Chief Operating Officer of the Corporation and shall  have such powers and
perform such duties as may be provided for herein and as are normally incident
to the office and as may be prescribed by the Board of Directors, the Chairman
of the Board, or the Chief Executive Officer.

         4.10    VICE CHAIRMEN.  Vice Chairmen shall perform such duties and
exercise such powers as may be prescribed by the Board of Directors, the
Chairman of the Board, or the Chief Executive Officer.

         4.11    CHIEF FINANCIAL OFFICER.  The Chief Financial Officer shall be
the principal financial officer of the Corporation.  The Chief Financial
Officer is authorized to sign any document filed with the Securities and
Exchange Commission or any state securities commission on behalf of the
Corporation and shall perform such duties and exercise such powers as are
normally incident to the office and as may be prescribed by the Board of
Directors, the Chairman of the Board, or the Chief Executive Officer.

         4.12    CHIEF CREDIT OFFICER.  The Chief Credit Officer shall perform
such duties and exercise such  powers as are normally incident to the office
and as may be prescribed by the Board of Directors, the Chairman of the Board,
or the Chief Executive Officer.

         4.13    GENERAL COUNSEL.  The General Counsel shall perform such
duties and exercise such powers as are normally incident to the office and as
may be prescribed by the Board of Directors, the Chairman of the Board, or the
Chief Executive Officer.

         4.14    PERSONNEL DIVISION MANAGER.  The Personnel Division Manager
shall perform such duties and exercise such powers as are normally incident to
the office and as may be prescribed by the Board of Directors, the Chairman of
the Board, or the Chief Executive Officer.

         4.15    MANAGER OF RISK MANAGEMENT.  The Manager of Risk Management
shall perform such duties and exercise such powers as are normally incident to
the office and as may be prescribed by the Board of Directors, the Chairman of
the Board, or the Chief Executive Officer.

         4.16    EXECUTIVE VICE PRESIDENTS, SENIOR VICE PRESIDENTS AND VICE
PRESIDENTS.  Executive Vice Presidents, Senior Vice Presidents and Vice
Presidents shall perform such duties and exercise such powers as may be
prescribed by the Board of Directors, a committee thereof, the personnel
committee, the Chairman of the Board, or the Chief Executive Officer.

         4.17    SECRETARY.  The Secretary shall attend all sessions of the
Board of Directors and of the shareholders and record all votes and the minutes
of all proceedings in books to be kept for that purpose.  The Secretary shall
give or cause to be given notice of all meetings of the shareholders and of the
Board of Directors, shall authenticate records of the Corporation, and shall
perform such other duties as are incident to the office or as may be prescribed
by the Board of Directors, the Chairman of the Board or the Chief Executive
Officer.  In the absence or disability of the Secretary, the Assistant
Secretary or such other officer or officers as may be authorized by the Board
of Directors or Executive Committee thereof shall perform all the duties and
exercise all of the powers of the Secretary and shall perform such other duties
as the Board of Directors, Chairman of the Board or the Chief Executive Officer
shall prescribe.

          4.18   TREASURER.  The Treasurer shall have the custody of the funds
and securities of the Corporation and shall keep full and accurate accounts of
receipts and disbursements in books belonging to the Corporation and shall
deposit all monies and other valuable effects in the name and to the credit of
the Corporation in such depositories as may be designated by the Board of
Directors.  The Treasurer shall disburse the funds of the Corporation as may be
ordered by the Board of Directors, the Chairman of the Board,





                                      6
<PAGE>   7

the Chief Executive Officer, the Chief Financial Officer, or the President,
taking proper vouchers for such disbursements, and shall render to the Board of
Directors, the Chairman of the Board, the Chief Executive Officer, the Chief
Financial Officer, or the President, whenever they may require it, an account
of all of his or her transactions as Treasurer and of the financial condition
of the Corporation, and at a regular meeting of the Board of Directors
preceding the annual shareholders' meeting, a like report for the preceding
year.  The Treasurer shall keep or cause to be kept an account of stock
registered and transferred in such manner and subject to such regulations as
the Board of Directors may prescribe.  The Treasurer  shall give the
Corporation a bond, if required by the Board of Directors, in such a sum and in
form and with security satisfactory to the Board of Directors for the faithful
performance of the duties of the office and the restoration to the Corporation,
in case of his or her death, resignation or removal from office, of all books,
papers, vouchers, money and other property of whatever kind in his or her
possession, belonging to the Corporation.  The Treasurer shall perform such
other duties as the Board of Directors may from time to time prescribe or
require.  In the absence or disability of the Treasurer, the Assistant
Treasurer shall perform all the duties and exercise all of the powers of the
Treasurer and shall perform such other duties as the Board of Directors, the
Chairman of the Board, or the Chief Executive Officer shall prescribe.

         4.19    AUDITOR.  The Auditor shall perform such duties and exercise
such powers as are normally incident to the office and as may be prescribed by
the Board of Directors or the Chairman of the Audit Committee.

         4.20    CONTROLLER.  The Controller shall be the principal accounting
officer of the Corporation.  The Controller is authorized to sign any document
filed with the Securities and Exchange Commission or any state securities
commission on behalf of the Corporation and shall assist the management of the
Corporation in setting the financial goals and policies of the Corporation,
shall provide financial and statistical information to the shareholders and to
the management of the Corporation and shall perform such other duties and
exercise such other powers as may be prescribed by the Board of Directors, the
Chairman of the Board, the Chief Executive Officer or the President.  In the
absence or disability of the Controller, the Assistant Controller shall perform
all the duties and exercise all powers of the Controller and shall perform such
duties as the Board of Directors or the Chairman of the Board or the Chief
Executive Officer shall prescribe.

         4.21    OTHER OFFICERS.  Officers holding such other offices as may be
created pursuant to Sections 4.1 and 4.2 of these Bylaws shall have such
authority and perform such duties and exercise such powers as may be prescribed
by the Board of Directors, a committee thereof, the personnel committee, the
Chairman of the Board or the Chief Executive Officer.

         4.22    OFFICER COMMITTEES.  The directors, by resolution adopted by a
majority of the entire Board of Directors, may designate one or more
committees, consisting of two or more officers, and may delegate to such
committee or committees all such authority that the Board of Directors deems
desirable that is permitted by law.  Members of such committees may take action
without a meeting and may participate in meetings to the same extent and in the
same manner that directors may take action and may participate pursuant to
Sections 3.12 and 3.13 of these Bylaws.

                                ARTICLE FIVE
                               SHARES OF STOCK

         5.1     CERTIFICATES.  The certificates representing shares of stock
of the Corporation shall be numbered, shall be entered in the books or records
of the Corporation as they are issued, and shall be signed by the Chairman of
the Board or the Chief Executive Officer and any one of the following:  the
President, the Treasurer, or the Secretary.  Either or both of the signatures
upon a certificate may be facsimiles if the certificate is countersigned by a
transfer agent, or registered by a registrar other than an officer or employee
of the Corporation.  Each certificate shall include the following upon the face
thereof:

         (a)     A statement that the Corporation is organized under the laws
                 of the State of Tennessee;

         (b)     The name of the Corporation;

         (c)     The name of the person to whom issued;

         (d)     The number and class of shares, and the designation of the
                 series, if any, which such certificate represents;

         (e)     The par value of each share represented by such certificate;
                 or a statement that the shares are without par value; and





                                      7
<PAGE>   8


         (f)     Such other provisions as the Board of Directors may from time
                 to time require.

         5.2     SHARES NOT REPRESENTED BY CERTIFICATES.  Notwithstanding the
provisions of Section 5.1 of these Bylaws, the Board of Directors may authorize
the issuance of some or all of the shares of any class without certificates.
The Corporation shall send to each shareholder to whom such shares have been
issued or transferred at the appropriate time any written statement providing
information about such shares, which is required by law.

         5.3     STOCK TRANSFERS AND RECORD DATES.  Transfers of shares of
stock shall be made upon the books of the Corporation by the record owner or by
an attorney, lawfully constituted in writing, and upon surrender of any
certificate therefor.  The Board of Directors may appoint suitable agents in
Memphis, Tennessee, and elsewhere to facilitate transfers by shareholders under
such regulations as the Board of Directors may from time to time prescribe.
The transfer books may be closed by the Board of Directors for such period, not
to exceed 40 days, as may be deemed advisable for dividend or other purposes,
or in lieu of closing the books, the Board of Directors may fix in advance a
date as the record date for determining shareholders entitled notice of and to
vote at a meeting of shareholders, or entitled to payment of any dividend or
other distribution. The record date for voting or taking other action as
shareholders shall not be less than 10 days nor more than 70 days prior to the
meeting date or action requiring such determination of shareholders.  The
record date for dividends and other distributions shall not be less than 10
days prior to the payment date of the dividend or other distribution.  All
certificates surrendered to the Corporation for transfer shall be canceled, and
no new certificate shall be issued until the former certificate for like number
of shares shall have been surrendered and canceled, except that in case of a
lost or destroyed certificate a new one may be issued on the terms prescribed
by Section 5.5 of these Bylaws.

         5.4     RECORD OWNERS.  The Corporation shall be entitled to treat the
holder of record of any share or shares of stock as the holder in fact thereof;
and, accordingly, shall not be bound to recognize any equitable or other claim
to or interest in such share on the part of any  other person, whether or not
it shall have express or other notice thereof, except as required by applicable
law.

         5.5     LOST, DESTROYED, STOLEN OR MUTILATED CERTIFICATES.  The agent
for transfer of the Corporation's stock may issue new share certificates in
place of certificates represented to have been lost, destroyed, stolen or
mutilated upon receiving an indemnity satisfactory to the agent and the
Secretary or Treasurer of the Corporation, without further action of the Board
of Directors.

                                 ARTICLE SIX
                               INDEMNIFICATION

         6.1     INDEMNIFICATION OF OFFICERS WHEN WHOLLY SUCCESSFUL.  If any
current or former officer of the Corporation [including for purposes of this
Article an individual who, while an officer, is or was serving another
corporation or other enterprise (including an employee benefit plan and a
political action committee, which serves the interests of the employees of the
Corporation or any of its subsidiaries) in any capacity at the request of the
Corporation and unless the context requires otherwise the estate or personal
representative of such officer] is wholly successful, on the merits or
otherwise, in the defense of any threatened, pending or completed action, suit,
or proceeding, whether civil, criminal, administrative, or investigative and
whether formal or informal ("Proceeding"), to which the officer was a party
because he or she is or was an officer of the Corporation, the officer shall be
indemnified by the Corporation against all reasonable expenses, including
attorney fees, incurred in connection with such Proceeding, or any appeal
therein.

         6.2     INDEMNIFICATION OF OFFICERS WHEN NOT WHOLLY SUCCESSFUL.  If
any current or former officer of the Corporation has not been wholly successful
on the merits or otherwise, in the defense of a Proceeding, to which the
officer was or was threatened to be made a party because he or she was or is an
officer, the officer shall be indemnified by the Corporation against any
judgment, settlement, penalty, fine (including any excise tax assessed with
respect to an employee benefit plan), or other liability and any reasonable
expenses, including attorney fees, incurred as a result of such Proceeding, or
any appeal therein, if authorized in the specific case after a determination
has been made that indemnification is permissible because the following
standard of conduct has been met:

         (a)     The officer conducted himself or herself in good faith, and

         (b)     The officer reasonably believed: (I) in the case of conduct in
                 the officer's official capacity as an officer of the
                 Corporation that the officer's conduct was in the
                 Corporation's best interest; and (ii) in all other cases that
                 the officer's conduct was at least not opposed to its best
                 interests; and





                                      8
<PAGE>   9

         (c)     In the case of any criminal proceeding, the officer
                 had no reasonable cause to believe his or her conduct
                 was unlawful;

provided, however, the Corporation may not indemnify an officer in connection
with a Proceeding by or in the right of the Corporation in which the officer
was adjudged liable to the Corporation or in connection with any other
proceeding charging improper benefit to the officer, whether or not involving
action in his or her official capacity, in which the officer was adjudged
liable on the basis that personal benefit was improperly received by the
officer.

         6.3     PROCEDURES FOR INDEMNIFICATION DETERMINATIONS.  The
determination required by Section 6.2 herein shall be made as follows:

         (a)     By the Board of Directors by a majority vote of a quorum
                 consisting of directors not at the time parties to the
                 Proceeding;

         (b)     If a quorum cannot be obtained, by majority vote of a
                 committee duly designated by the Board of Directors (in which
                 designation directors who are parties may participate)
                 consisting solely of two or more directors not at the time
                 parties to the Proceeding;

         (c)     By independent special legal counsel: (I) selected by the
                 Board of Directors or its committee in the manner prescribed
                 in subsection (a) or (b); or (ii) if a quorum of the Board of
                 Directors cannot be obtained under subsection (a) and a
                 committee cannot be designated under subsection (b), selected
                 by majority vote of the full Board of Directors (in which
                 selection directors who are parties may participate); or, if a
                 determination pursuant to subsections (a), (b), or (c) of this
                 Section 6.3 cannot be obtained, then

         (d)     By the shareholders, but shares owned by or voted under the
                 control of directors who are at the time parties to the
                 Proceeding may not be voted on the determination.

         6.4     SERVING AT THE REQUEST OF THE CORPORATION.  An officer of the
Corporation shall be deemed to be serving another corporation or other
enterprise or employee benefit plan or political action committee at the
request of the Corporation only if such request is reflected in the records of
the Board of Directors or a committee appointed by the Board of Directors for
the purpose of making such requests.  Approval by the Board of Directors, or a
committee thereof, may occur before or after commencement of such service by
the officer.

         6.5     ADVANCEMENT OF EXPENSES.  The Corporation shall pay for or
reimburse reasonable expenses, including attorney fees, incurred by an officer
who is a party to a Proceeding in advance of the final disposition of the
Proceeding if:

         (a)     The officer furnishes to the Corporation a written affirmation
                 of the officer's good faith belief that the officer has met
                 the standard of conduct described in Section 6.2 herein;

         (b)     The officer furnishes to the Corporation a written
                 undertaking, executed personally or on behalf of the officer,
                 to repay the advance if it is ultimately determined that the
                 officer is not entitled to indemnification; and

         (c)     A determination is made that the facts then known to those
                 making the determination would not preclude indemnification
                 under this bylaw.

         6.6     UNDERTAKING REQUIRED FOR EXPENSES.  The undertaking required
by Section 6.5 herein must be an unlimited general obligation of the officer
but need not be secured and may be accepted without reference to financial
ability to make repayment.

         6.7     PROCEDURES FOR EXPENSE DETERMINATIONS.  Determinations and
authorizations of payments under Section 6.5 herein shall be made in the same
manner as is specified in Section 6.3 herein.

         6.8     INDEMNIFICATION OF EMPLOYEES AND FORMER DIRECTORS.  Every
employee and every former director of the Corporation shall be indemnified by
the Corporation to the same extent as officers of the Corporation.





                                      9
<PAGE>   10

         6.9     NONEXCLUSIVITY OF RIGHT OF INDEMNIFICATION.  The right of 
indemnification set forth above shall not be deemed exclusive of any other
rights, including, but not limited to, rights created pursuant to Section 6.11
of these Bylaws,  to which an officer, employee, or former director seeking
indemnification may be entitled. No combination of rights shall permit any
officer, employee or former director of the Corporation to receive a double or
greater recovery.

         6.10    MANDATORY INDEMNIFICATION OF DIRECTORS AND DESIGNATED
OFFICERS.  The Corporation shall indemnify each of its directors and such of
the non-director officers of the Corporation or any of its subsidiaries as the
Board of Directors may designate, and shall advance expenses, including
attorney's fees, to each director and such designated officers, to the maximum
extent permitted (or not prohibited) by law, and in accordance with the
foregoing, the Board of Directors is expressly authorized to enter into
individual indemnity agreements on behalf of the Corporation with each director
and such designated officers which provide for such indemnification and expense
advancement and to adopt resolutions which provide for such indemnification and
expense advancement.

         6.11    INSURANCE.  Notwithstanding anything in this Article Six to
the contrary, the Corporation shall have the additional power to purchase and
maintain insurance on behalf of any person who is or was a director, officer,
employee, or agent of the Corporation, or who, while a director, officer,
employee or agent of the Corporation, is or was serving at the request of the
Corporation as a director, officer, partner, trustee, employee, or agent of
another foreign or domestic corporation, partnership, joint venture, trust,
employee benefit plan, political action committee, or other enterprise, against
liability asserted against or incurred by the person in that capacity or
arising from the person's status as a director, officer, employee, or agent,
whether or not the Corporation would have the power to indemnify the person
against the same liability.

                                ARTICLE SEVEN
                                 RETIREMENT

         7.1     NON-EMPLOYEE DIRECTORS.  Directors who are not also officers
of the Corporation or its affiliates shall be retired from the Board of
Directors as follows:

         (a)     Any director who shall attain the age of sixty-five (65) on or
                 before the last day of the term for which he or she was
                 elected shall not be nominated for re-election and shall be
                 retired from the Board of Directors at the expiration of such
                 term.

         (b)     For the purpose of maintaining boards of active business and
                 professional persons, directors leaving the occupation or the
                 position held at their last election (by retirement or
                 otherwise) will be expected to tender their resignation from
                 the Board of Directors upon such occasion.  A resignation will
                 ordinarily be accepted unless (I) the director assumes another
                 management position deemed appropriate by the Board of
                 Directors for continuation, or (ii) the director is so engaged
                 in some specific project for the Board of Directors as to make
                 his or her resignation detrimental to the Corporation.  Under
                 this circumstance, the Board of Directors may elect to set a
                 subsequent date for his or her retirement to coincide with the
                 completion of the project.

Directors who are also officers of the Corporation or any of its affiliates
will be retired from the Board of Directors on the date of the annual meeting
coincident with or next following the date of the director's retirement from or
other discontinuation of active service with the Corporation and its
affiliates.

         7.2     OFFICERS AND EMPLOYEES.  Except as provided in the following
sentence, the Corporation has no compulsory retirement age for its officers or
employees.  Each officer or employee who has attained 65 years of age and who,
for the two-year period immediately before attaining such age, has been
employed in a "bona fide executive" or a "high policy-making" position as those
terms are used and defined in the Age Discrimination in Employment Act, Section
12(c), and the regulations relating to that section prescribed by the Equal
Employment Opportunity Commission, all as amended from time to time
(collectively, the "ADEA"), shall automatically be terminated by way of
compulsory retirement and his or her salary discontinued on the first day of
the month coincident with or immediately following the 65th birthday, provided
such employee is entitled to an immediate nonforfeitable annual retirement
benefit, as specified in the ADEA, in the aggregate amount of at least $44,000.
Notwithstanding the prior sentence, the Board of Directors, in its discretion,
may continue any such officer or employee in service and designate the capacity
in which he or she shall serve, and shall fix the remuneration he or she shall
receive.  The Board of Directors may also re-employ any former officer who had
theretofore been retired.





                                     10
<PAGE>   11




                                ARTICLE EIGHT
                           EXECUTION OF DOCUMENTS

         8.1     DEFINITION OF "DOCUMENT."  For purposes of this Article Eight
of the Bylaws, the term "document" shall mean a document of any type,
including, but not limited to, an agreement, contract, instrument, power of
attorney, endorsement, assignment, transfer, stock or bond power, deed,
mortgage, deed of trust, lease, indenture, conveyance, proxy, waiver, consent,
certificate, declaration, receipt, discharge, release, satisfaction,
settlement, schedule, account, affidavit, security, bill, acceptance, bond,
undertaking, check, note or other evidence of indebtedness, draft, guaranty,
letter of credit, and order.

         8.2     EXECUTION OF DOCUMENTS.  Except as expressly provided in
Section 5.1 of these Bylaws (with respect to signatures on certificates
representing shares of stock of the Corporation), the Chairman of the Board,
the Chief Executive Officer, the  President, any Vice Chairman, any Executive
Vice President, any Senior Vice President, any Vice President, the Chief
Financial Officer, the Chief Credit Officer, the General Counsel, the Personnel
Division Manager, the Manager of Risk Management, the Controller, the
Treasurer, the Secretary, and any other officer, or any of them acting
individually, may (I) execute and deliver in the name and on behalf of the
Corporation or in the name and on behalf of any division or department of the
Corporation any document pertaining to the business, affairs, or property of
the Corporation or any division or department of the Corporation, and (ii)
delegate to any other officer, employee or agent of the Corporation the power
to execute and deliver any such document.  In addition, the President -
Tennessee Banking, the President - Memphis Banking, and the Group Manager -
Money Management of First Tennessee Bank National Association (the "Bank"), the
principal subsidiary of the Corporation, or any of them acting individually,
may, as agent of the Corporation, execute and deliver in the name and on behalf
of the Corporation any such document.

         8.3     METHOD OF EXECUTION BY SECRETARY.  Unless otherwise required
by law, the signature of the Secretary on any document may be a facsimile.

                                ARTICLE NINE
                              EMERGENCY BYLAWS

         9.1     DEFINITION OF EMERGENCY.  The provisions of this Article Nine
shall be effective only during an "emergency."  An "emergency" shall be deemed
to exist whenever any two of the officers identified in Section 9.2 of these
Bylaws in good faith determine that a quorum of the directors cannot readily be
assembled because of a catastrophic event.

         9.2     NOTICE OF MEETING.  A meeting of the Board of Directors may be
called by any one director or by any one of the following officers: Chairman of
the Board, Chief Executive Officer, President, any Vice Chairman, any Executive
Vice President, Chief Credit Officer, Chief Financial Officer, Controller,
General Counsel, Manager of Risk Management, Personnel Division Manager, or
Secretary.  Notice of such meeting need be given only to those directors whom
it is practical to reach by any means the person calling the meeting deems
feasible, including, but not limited to, by publication and radio.  Such notice
shall be given at least two hours prior to commencement of the meeting.

         9.3     QUORUM AND SUBSTITUTE DIRECTORS..  If a quorum has not been
obtained, then one or more officers of the Corporation or the Bank present at
the emergency meeting of the Board of Directors, as are necessary to achieve a
quorum, shall be considered to be substitute directors for purposes of the
meeting, and shall serve in order of rank, and within the same rank in order of
seniority determined by hire date by the Corporation, the Bank or any of their
subsidiaries.  In the event that less than a quorum of the directors (including
any officers who serve as substitute directors for the meeting) are present,
those directors present (including such officers serving as substitute
directors) shall constitute a quorum.

         9.4     ACTION AT MEETING.  The Board as constituted pursuant to
Section 9.3 and after notice has been provided pursuant to Section 9.2 may take
any of the following actions: (I) prescribe emergency powers of the
Corporation, (ii) delegate to any officer or director any of the powers of the
Board of Directors, (iii) designate lines of succession of officers and agents
in the event that any of them are unable to discharge their duties, (iv)
relocate the principal office or designate alternative or multiple principal
offices, and (v) take any other action that is convenient, helpful, or
necessary to carry on the business of the Corporation.

         9.5     EFFECTIVENESS OF NON-EMERGENCY BYLAWS.  All provisions of
these Bylaws not contained in this Article Nine, which are consistent with the
emergency bylaws contained in Article Nine, shall remain effective during the
emergency.





                                     11
<PAGE>   12



         9.6     TERMINATION OF EMERGENCY.  Any emergency causing this Article
Nine to become operative shall be deemed to be terminated whenever either of
the following conditions is met: (I) the directors and any substitute directors
determine by a majority vote at a meeting that the emergency is over or (ii) a
majority of the directors elected pursuant to the provisions of these Bylaws
other than this Article Nine hold a meeting and determine that the emergency is
over.

         9.7     ACTION TAKEN IN GOOD FAITH.  Any corporate action taken in
good faith in accordance with the provisions of this Article Nine binds the
Corporation and may not be used to impose liability on any director, substitute
director, officer, employee or agent of the Corporation.

                                 ARTICLE TEN
                          MISCELLANEOUS PROVISIONS

         10.1    FISCAL YEAR.  The Board of Directors of the Corporation shall
have authority from time to time to determine whether the Corporation shall
operate upon a calendar year basis or upon a fiscal year basis, and if the
latter, said Board of Directors shall have power to determine when the said
fiscal year shall begin and end.

         10.2    DIVIDENDS.  Dividends on the capital stock of the Corporation
may be declared by the Board of Directors at any regular or special meeting
pursuant to law.  Before payment of any dividend, there may be set aside out of
any funds of the Corporation available for dividends such sum or sums as the
directors from time to time, in their absolute discretion, think proper as a
reserve fund to meet contingencies, or for equalizing dividends or for
repairing or maintaining any property of the Corporation, or for such other
purposes as the directors shall think conducive to the interest of the
Corporation.

         10.3    SEAL.  This Corporation shall have a Corporate Seal which
shall consist of an imprint of the name of the Corporation, the state of its
incorporation, the year of incorporation and the words "Corporate Seal."  The
Corporate Seal shall not be required to establish the validity or authenticity
of any document executed in the name and on behalf of the Corporation.

         10.4    NOTICES.  Whenever notice is required to be given to any
director, officer or shareholder under any of the provisions of the law, the
Charter, or these Bylaws (except for notice required by Sections 2.8 and 3.6 of
these Bylaws), it shall not be construed to require personal notice, but such
notice may be given in writing by depositing the same in the United States
mail, postage prepaid, or by telegram, teletype, facsimile transmission or
other form of wire, wireless, or other electronic communication or by private
carrier addressed to such shareholder at such address as appears on the
Corporation's current record of shareholders, and addressed to such director or
officer at such address as appears on the records of the Corporation.  If
mailed as provided above, notice to a shareholder shall be deemed to be
effective at the time when it is deposited in the mail.

         10.5    BYLAW AMENDMENTS.  The Board of Directors shall have power to
make, amend and repeal the Bylaws or any Bylaw of the Corporation by vote of
not less than a majority of the directors then in office, at any regular or
special meeting of the Board of Directors.  The shareholders may make, amend
and repeal the Bylaws or any Bylaw of this Corporation at any annual meeting or
at a special meeting called for that purpose only by the affirmative vote of
the holders of at least eighty percent (80%) of the voting power of all
outstanding voting stock, and all Bylaws made by the directors may be amended
or repealed by the shareholders only by the vote of the holders of at least
eighty percent (80%) of the voting power of all outstanding voting stock.
Without further authorization, at any time the Bylaws are amended, the
Secretary is authorized to restate the Bylaws to reflect such amendment, and
the Bylaws, as so restated, shall be the Bylaws of the Corporation.





                                     12

<PAGE>   1

                                  EXHIBIT 11
                     FIRST TENNESSEE NATIONAL CORPORATION
                          PRIMARY EARNINGS PER SHARE
                     AND FULLY DILUTED EARNINGS PER SHARE

                                       

<TABLE>
<CAPTION>
                                                          Three Months Ended
                                                               March 31          
                                                     -----------------------------
Computation for Statements of Income:                    1997              1996
- -------------------------------------                -----------       -----------
<S>                                                  <C>               <C>
Per statements of income (Thousands):
  Net income                                             $38,563           $37,441
                                                     ===========       ===========
Per statements of income:
  Weighted average shares outstanding                 64,582,657        67,301,454
                                                     ===========       ===========
Primary earnings per share (a):
  Net income                                             $   .60           $   .56
                                                     ===========       ===========
Additional Primary computation
- ------------------------------
Adjustment to weighted average shares
  outstanding:
  Weighted average shares outstanding
    per primary computation above                     64,582,657        67,301,454
  Add dilutive effect of outstanding
    options (as determined by the
    application of the treasury stock
    method)                                            1,644,027           889,119
  Weighted average shares outstanding,               -----------       -----------
    as adjusted                                       66,226,684        68,190,573
                                                     ===========       ===========
Primary earnings per share, as adjusted (b):
  Net income                                             $   .58           $   .55
                                                     ===========       ===========
Additional Fully Diluted Computation
- ------------------------------------
Adjustment to weighted average share
  outstanding:
  Weighted average shares outstanding
    per primary computation above                     66,226,684        68,190,573
  Additional dilutive effect of outstanding
    options (as determined by the application
    of the treasury stock method)                         41,572            74,565
  Weighted average shares outstanding,               -----------       -----------
    as adjusted                                       66,268,256        68,265,138
                                                     ===========       ===========
Fully diluted earnings per share, as adjusted (b):
  Net income                                             $   .58           $   .55
                                                     ===========       ===========
</TABLE>
(a)  These figures agree with the related amounts in the statements of income.
(b)  This calculation is submitted in accordance with Securities Exchange Act
      of 1934 Release No. 9083 although not required by footnote 2 paragraph 14
      of APB Opinion No. 15 because it results in dilution of less than 3%.

                                      



<TABLE> <S> <C>

<ARTICLE> 9
<LEGEND>
THIS SCHEDULE CONTAINS SUMMARY FINANCIAL INFORMATION EXTRACTED FROM FIRST
TENNESSEE NATIONAL CORPORATION'S MARCH 31, 1997, FINANCIAL STATEMENTS FILED IN
ITS 10-Q AND IS QUALIFIED IN ITS ENTIRETY BY REFERENCES TO SUCH FINANCIAL
STATEMENTS.
</LEGEND>
<MULTIPLIER>                                     1,000
       
<S>                                        <C>
<PERIOD-TYPE>                                    3-MOS
<FISCAL-YEAR-END>                          DEC-31-1997
<PERIOD-START>                             JAN-01-1997
<PERIOD-END>                               MAR-31-1997
<CASH>                                         525,059
<INT-BEARING-DEPOSITS>                           1,963
<FED-FUNDS-SOLD>                               234,045
<TRADING-ASSETS>                               286,371
<INVESTMENTS-HELD-FOR-SALE>                  2,137,711
<INVESTMENTS-CARRYING>                          63,068
<INVESTMENTS-MARKET>                            63,454
<LOANS>                                      8,463,524
<ALLOWANCE>                                    121,688
<TOTAL-ASSETS>                              12,975,513
<DEPOSITS>                                   9,191,218
<SHORT-TERM>                                 1,912,346
<LIABILITIES-OTHER>                            721,818
<LONG-TERM>                                    208,269
                          100,000
                                          0
<COMMON>                                        79,924
<OTHER-SE>                                     761,938
<TOTAL-LIABILITIES-AND-EQUITY>              12,975,513
<INTEREST-LOAN>                                181,833
<INTEREST-INVEST>                               35,794
<INTEREST-OTHER>                                 4,699
<INTEREST-TOTAL>                               222,326
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