FLEET FINANCIAL GROUP INC
8-A12B, 1996-02-28
NATIONAL COMMERCIAL BANKS
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                       SECURITIES AND EXCHANGE COMMISSION
                             Washington, D.C. 20549

                                    FORM 8-A

                For Registration of Certain Classes of Securities
                    Pursuant to Section 12(b) or 12(g) of the
                         Securities Exchange Act of 1934

                           Fleet Financial Group, Inc.
- --------------------------------------------------------------------------------
             (Exact Name of Registrant as Specified in Its Charter)

             Rhode Island                                     05-0341324
- -----------------------------------------------         ------------------------
(State of Incorporation or Organization)                   (I.R.S. Employer
                                                          Identification No.)

One Federal Street, Boston, Massachusetts                       02211
- -----------------------------------------------         ------------------------
(Address of Principal Executive Offices)                       (Zip Code)

        Securities to be registered pursuant to Section 12(b) of the Act:

Title of each class                               Name of each exchange on which
to be so Registered                               each class is to be registered
- -------------------                               ------------------------------

Depositary Shares, each                           New York Stock
representing a 1/10                               Exchange, Inc.
interest in a share
of Series V 7.25% Perpetual
Preferred Stock

Depositary Shares, each                           New York Stock
representing a 1/5                                Exchange, Inc.
interest in a share
of Series VI 6.75% Perpetual
Preferred Stock

If this Form relates to the registration of a class of debt securities and is
effective upon filing pursuant to General Instruction A.(c)(1), please check the
following box. [ ]

If this Form relates to the registration of a class of debt securities and is to
become effective simultaneously with the effectiveness of a concurrent
registration statement under the Securities Act of 1933 pursuant to General
Instruction A.(c)(2), please check the following box. [ ]

        Securities to be registered pursuant to Section 12(g) of the Act:

                                      None
- --------------------------------------------------------------------------------
                                (Title of Class)

<PAGE>

ITEM 1. Description of Registrant's Securities to be Registered.
        -------------------------------------------------------

      Incorporated by reference herein is the description of the Preferred Stock
      and Depositary Shares provided in the Registrant's Registration Statement
      filed pursuant to the Securities Act of 1933 on Form S-3 (File No.
      33-63631) (the "Registration Statement"), as filed by the Registrant with
      the Securities and Exchange Commission (the "Commission") on October 24,
      1995, as amended by Amendment No. 1 and Amendment No. 2 thereto filed with
      the Commission on November 21, 1995 and November 29, 1995, under the
      caption labeled "Description of Preferred Stock" and "Description of
      Depositary Shares," respectively, as amended by and supplemented in the
      Prospectus Supplements dated February 13, 1996 (Series VI) and February
      14, 1996 (Series V), each filed by the Registrant under Rule 424(b)(5) on
      February 15, 1996, and incorporated by reference herein, under the caption
      labeled "Certain Terms of the Perpetual Preferred Stock" and "Certain
      Terms of the Depositary Shares," respectively.

ITEM 2. Exhibits.
        --------

      1.    Restated Articles of Incorporation of the Registrant.

      2.    By-laws of the Registrant.

      3.    Certificate of Designations establishing the Series V 7.25%
            Perpetual Preferred Stock (incorporated by reference to Exhibit 4(a)
            of the Registrant's Current Report on Form 8-K dated February 21,
            1996).

      4.    Certificate of Designations establishing the Series VI 6.75%
            Perpetual Preferred Stock (incorporated by reference to Exhibit 4(b)
            of the Registrant's Current Report on Form 8-K dated February 21,
            1996).

      5.    Form of Stock Certificate for Series V 7.25% Perpetual Preferred
            Stock (incorporated by reference to Exhibit 4(e) of the Registrant's
            Current Report on Form 8-K dated February 21, 1996).

      6.    Form of Stock Certificate for Series VI 6.75% Perpetual Preferred
            Stock (incorporated by reference to Exhibit 4(f) of the Registrant's
            Current Report on Form 8-K dated February 21, 1996).

      7.    Form of Depository Receipt for Series V Depository Shares (included
            as Exhibit A to Exhibit 9 hereto).

      8.    Form of Depository Receipt for Series VI Depository Shares (included
            as Exhibit A to Exhibit 10 hereto).


                                       2

<PAGE>

      9.    Deposit Agreement for Depositary Shares, each representing a 1/10
            interest in a share of Series V 7.25% Perpetual Preferred Stock
            (incorporated by reference to Exhibit 4(c) of the Registrant's
            Current Report on Form 8-K dated February 21, 1996).

      10.   Deposit Agreement for Depositary Shares, each representing a 1/5
            interest in a share of Series VI 6.75% Perpetual Preferred Stock.
            (incorporated by reference to Exhibit 4(d) of the Registrant's
            Current Report on Form 8-K dated February 21, 1996).








                                       3

<PAGE>

                                    SIGNATURE

      Pursuant to the requirements of Section 12 of the Securities Exchange Act
of 1934, the Registrant has duly caused this registration statement to be signed
on its behalf by the undersigned, thereto duly authorized.

                                          FLEET FINANCIAL GROUP, INC.



Date: February 27, 1996                   By:   /s/ William C. Mutterperl
     -------------------                     -----------------------------------
                                                William C. Mutterperl
                                                Senior Vice President, General
                                                  Counsel and Secretary








                                       4



                                                                     EXHIBIT 1



                STATE OF RHODE ISLAND AND PROVIDENCE PLANTATIONS
                              BUSINESS CORPORATION
                       RESTATED ARTICLES OF INCORPORATION
                                       OF
                          FLEET FINANCIAL GROUP, INC.

                              -------------------

    Pursuant to the provisions of Section 7-1.1-59 of the General Laws, 1956, as
amended, the undersigned corporation adopts the following Restated Articles of
Incorporation:

    FIRST: The name of the corporation (hereinafter called the Corporation) is

                          FLEET FINANCIAL GROUP, INC.

    SECOND: The period of its duration is perpetual.

    THIRD: The nature of the business of the Corporation and the objects or
purposes to be transacted, promoted or carried on by it are as follows:

    1. To purchase or otherwise acquire and to hold, pledge, sell, exchange or
otherwise dispose of securities (which term includes any shares of stock, bonds,
debentures, notes, mortgages or other instruments representing rights to
receive, purchase or subscribe for the same or representing any other rights or
interest therein or in any property or assets) created or issued by any person,
firm, association, corporation (including, to the extent permitted by the laws
of the State of Rhode Island, the Corporation) or government or subdivision,
agency or instrumentality thereof; to make payment therefor in any lawful
manner; and to exercise, as owner or holder thereof, any and all rights, powers
and privileges in respect thereof (to the extent aforesaid).

    2. To make, manufacture, produce, prepare, process, purchase or otherwise
acquire, and to hold, use, sell, import, export, or otherwise trade or deal in
and with, goods, wares, products, merchandise, machines, machinery, appliances
and apparatus, of every kind, nature and any manufacturing or other business of
any kind or character whatsoever, including, but not by way of limitation,
importing, exporting, mining, quarrying, producing, farming, agriculture,
forestry, construction, management, advisory, mercantile, financial or
investment business, any business engaged in rendering any manner of services
and any business of buying, selling, leasing or dealing in properties of any and
all kinds, whether any such business is located in the United States of America
or any foreign country, and whether or not related to, conducive to, incidental
to, or in any way connected with, the foregoing business.

    3. To engage in research, exploration, laboratory and development work
relating to any material, substance, compound or mixture now known or which may
hereafter be known, discovered or developed and to perfect, develop,
manufacture, use, apply and generally to deal in and with any such material,
substance, compound or mixture.

    4. To purchase, lease or otherwise acquire, to hold, own, use, develop,
maintain, manage and operate, to sell, transfer, lease, assign, convey,
exchange, or otherwise turn to account or dispose of, and, generally, to deal in
and with, personal and real property, tangible or intangible, of every kind and
description, wheresoever situated, and any and all rights, concessions,
interests and privileges therein.

    5. To adopt, apply for, obtain, register, purchase, lease or otherwise
acquire, to maintain, protect, hold, use, own, exercise, develop, manufacture
under, operate and introduce and to sell and grant licenses or other rights in
respect of, assign or otherwise dispose of, turn to account, or in any manner
deal with, and contract with reference to, any trademarks, trade names, patents,
patent rights, concessions, franchises, designs, copyrights and distinctive
marks and rights analogous thereto and inventions, devices, improvements,
processes, recipes, formulae and the like, including, but not by way of
limitation, such thereof as may be covered by, used in connection with, or
secured or received under,

                                       1

<PAGE>

Letters Patent of the United States of America or elsewhere, and any licenses
and rights in respect thereof, in connection therewith or appertaining thereto.

    6. To make, enter into, perform and carry out contracts of every kind and
description with any person, firm, association, corporation or government or
subdivision, agency or instrumentality thereof; to endorse or guarantee the
payment of principal, interest or dividends upon, and to guarantee the
performance of sinking fund or other obligations of, any securities or the
payment of a certain amount per share in liquidation of the capital stock of any
other corporation; and to guarantee in any way permitted by law the performance
of any of the contracts or other undertakings of any person, firm, association,
corporation or government or subdivision, agency or instrumentality thereof.

    7. To acquire by purchase, exchange or otherwise, all, or any part of, or
any interest in, the properties, assets, business and good will of any one or
more persons, firms, associations or corporations heretofore or hereafter
engaged in any business whatsoever; to pay for the same in cash, property or its
own or other securities; to hold, operate, lease, reorganize, liquidate, sell or
in any manner dispose of the whole or any part thereof; to assume or guarantee,
in connection therewith, the performance of any liabilities, obligations or
contracts of such persons, firms, associations or corporations; and to conduct
the whole or any part of any business thus acquired.

    8. To lend its uninvested funds from time to time to such extent, to such
persons, firms, associations, corporations or governments or subdivisions,
agencies or instrumentalities thereof, and on such terms and on such security,
if any, as the Board of Directors of the Corporation (hereinafter called the
Board of Directors) may determine.

    9. To borrow money for any of the purposes of the Corporation, from time to
time, and without limits as to amount; to issue and sell from time to time its
own securities in such amounts, on such terms and conditions, for such purposes
and for such consideration, as may now be or hereafter shall be permitted by the
laws of the State of Rhode Island; and to secure such securities by mortgage
upon, or the pledge of, or the conveyance or assignment in trust of, the whole
or any part of the properties, assets, business and good will of the Corporation
then owned or thereafter acquired.

    10. To promote, organize, manage, aid or assist, financially or otherwise,
persons, firms, associations or corporations engaged in any business whatsoever;
and to assume or underwrite the performance of all or any of their obligations.

    11. To organize or cause to be organized under the laws of the State of
Rhode Island, any other state or states of the United States of America, the
District of Columbia, any territory, dependency, colony or possession of the
United States of America, or of any foreign country, a corporation or
corporations for the purpose of transacting, promoting or carrying on any or all
objects or purposes for which the Corporation is organized; to dissolve, wind
up, liquidate, merge or consolidate any such corporation or corporations or to
cause the same to be dissolved, wound up, liquidated, merged or consolidated;
and, subject to the laws of the State of Rhode Island, to consolidate or merge
with or into one or more other corporations organized under the laws of the
State of Rhode Island or under the laws of any other state or states in the
United States of America, the District of Columbia, any territory, dependency,
colony or possession of the United States of America or of any foreign country
if the laws under which said other corporation or corporations are formed shall
permit such consolidation or merger.

    12. To conduct its business in any and all of its branches and maintain
offices both within and without the State of Rhode Island in any and all states
of the United States of America, in the District of Columbia, in any or all
territories, dependencies, colonies or possessions of the United States of
America and in foreign countries.

    13. To such extent as a business corporation organized under the laws of the
State of Rhode Island may now or hereafter lawfully do, to do, either as
principal or agent and either alone or through subsidiaries or in connection
with other persons, firms, associations or corporations, all and everything

                                       2

<PAGE>

necessary, suitable, convenient or proper for, or in connection with, or
incident to, the accomplishment of any of the purposes or the attainment of any
one or more of the objects herein enumerated or designed directly or indirectly
to promote the interests of the Corporation or to enhance the value of its
properties and in general to engage in any lawful act or activity for which
corporations may be organized under the General Laws of Rhode Island; and to do
any and all things and exercise all powers, rights and privileges which a
business corporation may now or hereafter be organized or authorized to do or to
exercise under the laws of the State of Rhode Island.

    14. Whenever the context permits, the following provisions shall govern the
construction of the paragraphs of these purposes: no specified enumeration shall
be construed as restricting in any way any general language; any word, whether
in the singular or plural shall be construed to mean both the singular and the
plural; any phrase in the conjunctive or in the disjunctive shall include both
the conjunctive and disjunctive; the mention of the whole shall include any part
or parts; any one or more or all of the purposes set forth may be pursued from
time to time and whenever deemed desirable; verbs in the present or future tense
shall be construed to include both the present and future tenses or either of
them.

    FOURTH: The total number of shares of all classes of stock which the
Corporation shall have authority to issue is 616,000,000, of which 16,000,000
shares of the par value of $1 each are to be of a class designated "Preferred
Stock" and 600,000,000 of the par value of $0.01 each are to be of a class
designated "Common Stock".

    The voting powers, designations, preferences and relative, participating,
optional or other special rights, and the qualifications, limitations or
restrictions thereof, of the classes of stock of the Corporation which are fixed
by these Articles of Incorporation, and the authority vested in the Board of
Directors to fix by vote or votes providing for the issue of Preferred Stock,
the voting powers, designations, preferences and relative, participating,
optional or other special rights, and the qualifications, limitations or
restrictions thereof, of the shares of Preferred Stock which are not fixed by
these Articles of Incorporation, are as follows:

    (a) The Preferred Stock may be issued from time to time in one or more
series of any number of shares; provided that the aggregate number of shares
issued and not canceled of any and all such series shall not exceed the total
number of shares of Preferred Stock hereinabove authorized. Each series of
Preferred Stock shall be distinctively designated by letter or descriptive
words. All series of Preferred Stock shall rank equally and be identical in all
respects except as permitted by the provisions of paragraph (b) of this Article
FOURTH.

    (b) Authority is hereby vested in the Board of Directors from time to time
to issue the Preferred Stock of any series and in connection with the creation
of each such series to fix by vote or votes providing for the issue of shares
thereof the voting powers, if any, the designation, preferences and relative,
participating, optional or other special rights, and the qualifications,
limitations or restrictions thereof, of such series to the full extent now or
hereafter permitted by these Articles of Incorporation and the laws of the State
of Rhode Island, in respect of the matters set forth in the following
subparagraphs (1) to (8), inclusive:

        (1) The distinctive designation of such series and the number of shares
    which shall constitute such series, which number may be increased or
    decreased (but not below the number of shares thereof then outstanding) from
    time to time by action of the Board of Directors;

        (2) The dividend rate of such series, any preferences to or provisions
    in relation to the dividends payable on any other class or classes or of any
    other series of stock, and any limitations, restrictions or conditions on
    the payment of dividends;

        (3) The price or prices at which, and the terms and conditions on which,
    the shares of such series may be redeemed by the Corporation;

                                       3

<PAGE>

        (4) The amount or amounts payable upon the shares of such series in the
    event of any liquidation, dissolution or winding up of the Corporation;

        (5) Whether or not the shares of such series shall be entitled to the
    benefit of a sinking fund to be applied to the purchase or redemption of
    shares of such series and, if so entitled, the amount of such fund and the
    manner of its application;

        (6) Whether or not the shares of such series shall be made convertible
    into, or exchangeable for, shares of any other class or classes of stock of
    the Corporation or shares of any other series of Preferred Stock, and, if
    made so convertible or exchangeable, the conversion price or prices, or the
    rate or rates of exchange, and the adjustments thereof, if any, at which
    such conversion or exchange may be made, and any other terms and conditions
    of such conversion or exchange;

        (7) Whether or not the shares of such series shall have any voting
    powers and, if voting powers are so granted, the extent of such voting
    powers; and

        (8) Whether or not the issue of any additional shares of such series or
    of any future series in addition to such series shall be subject to
    restrictions in addition to the restrictions, if any, on the issue of
    additional shares imposed in the vote or votes fixing the terms of any
    outstanding series of Preferred Stock theretofore issued pursuant to this
    Article FOURTH and, if subject to additional restrictions, the extent of
    such additional restrictions.

    (c) The holders of Preferred Stock of each series shall be entitled to
receive, when and as declared by the Board of Directors, dividends in cash at
the rate for such series fixed by the Board of Directors as provided in
paragraph (b) of this Article FOURTH, and no more, payable quarterly on the
first days of January, April, July and October or of such other months as may be
designated by the Board of Directors (each of the quarterly periods ending on
the first day of January, April, July and October in each year, or on the first
days of such other months, respectively, being hereinafter called a dividend
period), in each case from the date of cumulation (as defined in paragraph (h)
of this Article FOURTH) of such series. Except as may otherwise be provided in
the vote or votes providing for the issue of any given series of Preferred
Stock, dividends on Preferred Stock shall be cumulative (whether or not there
shall be net profits or net assets of the Corporation legally available for the
payment of such dividends), so that, if at any time full cumulative dividends
(as defined in paragraph (h) of this Article FOURTH) upon the Preferred Stock of
all series to the end of the last completed dividend period shall not have been
paid or declared and a sum sufficient for payment thereof set apart, the amount
of the deficiency shall be fully paid, but without interest, or dividends in
such amount shall have been declared on each such series and a sum sufficient
for the payment thereof shall have been set apart for such payment, before any
sum or sums shall be set aside for or applied to the purchase or redemption of
Preferred Stock of any series (either pursuant to any applicable sinking fund
provisions or any redemptions authorized pursuant to paragraph (g) of this
Article FOURTH or otherwise) or set aside for or applied to the purchase of
Common Stock and before any dividend shall be declared or paid or any other
distribution ordered or made upon the Common Stock (other than a dividend
payable in Common Stock); provided, however, that any moneys deposited in the
sinking fund provided for any series of Preferred Stock in the vote or votes
providing for the issue of shares of said series, in compliance with the
provisions of such sinking fund and of this paragraph (c), may thereafter be
applied to the purchase or redemption of Preferred Stock in accordance with the
terms of such sinking fund, whether or not at the time of such application full
cumulative dividends upon the outstanding Preferred Stock of all series to the
end of the last completed dividend period shall have been paid or declared and
set apart for payment. All dividends declared upon the Preferred Stock of the
respective series outstanding shall be declared pro rata, so that the amounts of
dividends declared per share on the Preferred Stock of different series shall in
all cases bear to each other the same ratio that accrued dividends per share on
the shares of such respective series bear to each other.

    (d) Before any sum or sums shall be set aside for or applied to the purchase
of Common Stock and before any dividends shall be declared or paid or any
distribution ordered or made upon the Common

                                       4

<PAGE>

Stock (other than a dividend payable in Common Stock), the Corporation shall
comply with the sinking fund provisions, if any, of any vote or votes providing
for the issue of any series of Preferred Stock any shares of which shall at the
time be outstanding.

    (e) Subject to the provisions of paragraphs (c) and (d) of this Article
FOURTH, the holders of Common Stock shall be entitled, to the exclusion of the
holders of Preferred Stock of any and all series, to receive such dividends as
from time to time may be declared by the Board of Directors.

    (f) In the event of any liquidation, dissolution or winding up of the
Corporation, the holders of Preferred Stock of each series then outstanding
shall be entitled to be paid out of the assets of the Corporation available for
distribution to its stockholders, whether from capital, surplus or earnings,
before any payment shall be made to the holders of Common Stock, an amount
determined as provided in paragraph (b) of this Article FOURTH for every share
of their holdings of Preferred Stock of such series. If upon any liquidation,
dissolution or winding up of the Corporation the assets of the Corporation
available for distribution to its stockholders shall be insufficient to pay the
holders of Preferred Stock of all series the full amounts to which they
respectively shall be entitled, the holders of Preferred Stock of all series
shall share ratably in any distribution of assets according to the respective
amounts which would be payable in respect of the shares of Preferred Stock held
by them upon such distribution if all amounts payable on or with respect to
Preferred Stock of all series were paid in full. In the event of any
liquidation, dissolution or winding up of the Corporation, whether voluntary or
involuntary, after payment shall have been made to the holders of Preferred
Stock of the full amount to which they shall be entitled as aforesaid, the
holders of Common Stock shall be entitled, to the exclusion of the holders of
Preferred Stock of any and all series, to share, ratably according to the number
of shares of Common Stock held by them, in all remaining assets of the
Corporation available for distribution to its stockholders. Neither the merger
or consolidation of the Corporation into or with another corporation nor the
merger or consolidation of any other corporation into or with the Corporation,
nor the sale, transfer or lease of all or substantially all the assets of the
Corporation, shall be deemed to be a liquidation, dissolution or winding up of
the Corporation.

    (g) Subject to any requirements which may be applicable to the redemption of
any given series of Preferred Stock as provided in any vote or votes providing
for the issue of such series of Preferred Stock, the Preferred Stock of all
series, or of any series thereof, or any part of any series thereof, at any time
outstanding, may be redeemed by the Corporation, at its election expressed by
vote of the Board of Directors, any time or from time to time, upon not less
than 30 days previous notice to the holders of record of Preferred Stock to be
redeemed, given by mail in such manner as may be prescribed by vote or votes of
the Board of Directors,

        (1) If such redemption shall be otherwise than by the application of
    moneys in any sinking fund referred to in paragraph (d) of this Article
    FOURTH, at the redemption price, fixed as provided in paragraph (b) of this
    Article FOURTH, at which shares of Preferred Stock of the particular series
    may then be redeemed at the option of the Corporation and

        (2) If such redemption shall be by the application of moneys in any
    sinking fund referred to in paragraph (d) of this Article FOURTH, at the
    redemption price, fixed as provided in paragraph (b) of this Article FOURTH,
    at which shares of Preferred Stock of the particular series may then be
    redeemed for such sinking fund;

provided, however, that, before any Preferred Stock of any series shall be
redeemed at said redemption price thereof specified in clause (1) of this
paragraph (g), all moneys at the time in the sinking fund, if any, for Preferred
Stock of that series shall first be applied, as nearly as may be, to the
purchase or redemption of Preferred Stock of that series as provided in the vote
or votes of the Board of Directors providing for such sinking fund. If less than
all the outstanding shares of Preferred Stock of any series are to be redeemed,
the redemption may be made either by lot or pro rata in such manner as may be
prescribed by vote of the Board of Directors. The Corporation may, if it shall
so elect, provide moneys for the payment of the redemption price by depositing
the amount thereof for the account of the holders

                                       5

<PAGE>

of Preferred Stock entitled thereto with a bank or trust company doing business
in the City of New York, in the State of New York, or in the City of Providence,
in the State of Rhode Island, and having capital and surplus of at least
$5,000,000. The date upon which such deposit may be made by the Corporation
(hereinafter called the "date of deposit") shall be prior to the date fixed as
the date of redemption. In any such case there shall be included in the notice
of redemption a statement of the date of deposit and of the name and address of
the bank or trust company with which the deposit has been or will be made. On
and after the date fixed in any such notice of redemption as the date of
redemption (unless default shall be made by the Corporation in providing moneys
for the payment of the redemption price pursuant to such notice) or, if the
Corporation shall have made such deposit on or before the date specified
therefor in the notice, then on and after the date of deposit all rights of the
holders of the Preferred Stock to be redeemed as stockholders of the
Corporation, except the right to receive the redemption price as hereinafter
provided, and, in the case of such deposit, any conversion rights not
theretofore expired, shall cease and terminate. Such conversion rights, however,
in any event shall cease and terminate upon the date fixed for redemption or
upon any earlier date fixed by the Board of Directors pursuant to paragraph (b)
of this Article FOURTH for termination of such conversion rights. Anything
herein contained to the contrary notwithstanding, said redemption price shall
include an amount equal to accrued dividends on the Preferred Stock to be
redeemed to the date fixed for the redemption thereof and the Corporation shall
not be required to declare or pay on such Preferred Stock to be redeemed, and
the holders thereof shall not be entitled to receive, any dividends in addition
to those thus included in the redemption price, provided, however, that the
Corporation may pay in regular course any dividends thus included in the
redemption price either to the holders of record on the record date fixed for
the determination of stockholders entitled to receive such dividends (in which
event, anything herein to the contrary notwithstanding, the amount so deposited
need not include any dividends so paid or to be paid) or as part of the
redemption price upon surrender of the certificates for the shares redeemed. At
any time on or after the date fixed as aforesaid for such redemption or, if the
Corporation shall elect to deposit the money for such redemption as herein
provided, then at any time on or after the date of deposit and without awaiting
the date fixed as aforesaid for such redemption, the respective holders of
record of the Preferred Stock to be redeemed shall be entitled to receive the
redemption price upon actual delivery to the Corporation, or, in the event of
such deposit, to the bank or trust company with which such deposit shall be
made, of certificates for the shares to be redeemed, such certificates, if
required, to be properly stamped for transfer and duly endorsed in blank or
accompanied by proper instruments of assignment and transfer thereof duly
executed in blank. Any moneys so deposited which shall remain unclaimed by the
holders of such Preferred Stock at the end of five years after the redemption
date shall be paid by such bank or trust company to the Corporation and any
interest accrued on moneys so deposited shall belong to the Corporation and
shall be paid to it from time to time. Preferred Stock redeemed pursuant to the
provisions of this paragraph (g) shall be canceled and shall thereafter have the
status of authorized and unissued shares of Preferred Stock.

    (h) The term "date of cumulation" as used with reference to any series of
Preferred Stock shall be deemed to mean the date fixed by the Board of Directors
as the date of cumulation of such series at the time of creation thereof or, if
no date shall have been fixed, the date on which shares of such series are first
issued. Whenever used with reference to any share of any series of Preferred
Stock, the term "full cumulative dividends" shall be deemed to mean (whether or
not in any dividend period, or any part thereof, in respect of which such term
is used there shall have been net profits or net assets of the Corporation
legally available for the payment of such dividends) that amount which shall be
equal to dividends at the full rate fixed for such series as provided in
paragraph (b) of this Article FOURTH for the period of time elapsed from the
date of cumulation of such series to the date as of which full cumulative
dividends are to be computed (including an amount equal to the dividend at such
rate for any fraction of a dividend period included in such period of time); and
the term "accrued dividends" shall be deemed to mean full cumulative dividends
to the date as of which accrued dividends are to be computed, less the amount of
all dividends paid, or deemed paid as hereinafter in this paragraph (h)
provided, upon said share. In the event of the issue of additional shares of
Preferred Stock of any series

                                       6

<PAGE>

after the original issue of shares of Preferred Stock of such series, all
dividends paid or accrued on Preferred Stock of such series prior to the date of
issue of such additional Preferred Stock shall be deemed to have been paid on
the additional Preferred Stock so issued.

    (i) No holder of stock of any class of the Corporation, whether now or
hereafter authorized, shall have any preemptive, preferential or other rights to
subscribe for or purchase or acquire any shares of any class or any other
securities of the Corporation, whether now or hereafter authorized, and whether
or not convertible into, or evidencing or carrying the right to purchase, shares
of any class or any other securities now or hereafter authorized, and whether
the same shall be issued for cash, services or property, or by way of dividend
or otherwise.

    (j) Subject to the provisions of these Articles of Incorporation and except
as otherwise provided by law, the shares of stock of the Corporation, regardless
of class, may be issued for such consideration and for such corporate purposes
as the Board of Directors may from time to time determine.

    (k) Except as otherwise provided by law, or these Articles of Incorporation,
or by the vote or votes providing for the issue of any series of Preferred
Stock, the holders of shares of Preferred Stock as such holders, shall not have
any right to vote, and are hereby specifically excluded from the right to vote,
in the election of directors or for any other purpose. Except as aforesaid, the
holders of Preferred Stock, as such holders, shall not be entitled to notice of
any meeting of stockholders.

    (l) Subject to the provisions of any applicable law, or of the Bylaws of the
Corporation as from time to time amended, with respect to the closing of the
transfer books or the fixing of a record date for the determination of
stockholders entitled to vote and except as otherwise provided by law or by
these Articles of Incorporation, or by the vote or votes providing for the issue
of any series of Preferred Stock, the holders of outstanding shares of Common
Stock shall exclusively possess voting power for the election of directors and
for all other purposes, each holder of record of shares of Common Stock being
entitled to one vote for each share of Common Stock standing in his name on the
books of the Corporation.

    (As of the date of these Restated Articles of Incorporation, the following
series of Preferred Stock have been authorized by the Board of Directors of the
Corporation: (i) Series III 10.12% Perpetual Preferred Stock, the terms and
provisions of which are set forth in Exhibit A hereto, (ii) Series IV 9.375%
Perpetual Preferred Stock, the terms and provisions of which are set forth in
Exhibit B hereto, (iii) Dual Convertible Preferred Stock, the terms and
provisions of which are set forth in Exhibit C hereto, (iv) Cumulative
Participating Junior Preferred Stock, the terms and provisions of which are set
forth in Exhibit D hereto, (v) Preferred Stock with Cumulative and Adjustable
Dividends, the terms and provisions of which are set forth in Exhibit E hereto,
(vi) 9.30% Cumulative Preferred Stock, the terms and provisions of which are set
forth in Exhibit F hereto, (vii) 9.35% Cumulative Preferred Stock, the terms and
provisions of which are set forth in Exhibit G hereto, (viii) Series V 7.25%
Perpetual Preferred Stock, the terms and provisions of which are set forth in
Exhibit H hereto and (ix) Series VI 6.75% Perpetual Preferred Stock, the terms
and provisions of which are set forth in Exhibit I hereto, said Exhibits A
through I being hereby incorporated by reference in this Article FOURTH as if
set forth herein. As of the date of these Restated Articles of Incorporation,
there were issued and outstanding (i) 519,758 shares of Series III 10.12%
Perpetual Preferred Stock, (ii) 478,838 shares of Series IV 9.375% Perpetual
Preferred Stock, (iii) no shares of Dual Convertible Preferred Stock, (iv) no
shares of Cumulative Participating Junior Preferred Stock, (v) 688,700 shares of
Preferred Stock with Cumulative and Adjustable Dividends, (vi) 575,000 shares of
9.30% Cumulative Preferred Stock, (vii) 500,000 shares of 9.35% Cumulative
Preferred Stock, (viii) 1,100,000 shares of Series V 7.25% Perpetual Preferred
Stock and (ix) 600,000 shares of Series VI 6.75% Perpetual Preferred Stock.)

    FIFTH: The private property of the stockholders of the Corporation shall not
be subject to the payment of corporate debts to any extent whatsoever.

                                       7

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    SIXTH: Whenever the vote of stockholders at a meeting thereof is required or
permitted to be taken for or in connection with any corporate action, the
meeting and vote of stockholders may be dispensed with and such action may be
taken with the written consent of stockholders having not less than the minimum
percentage of the total vote required by statute for the proposed corporate
action, and provided that prompt notice of such action be given to all
stockholders who would have been entitled to vote upon the action if such
meeting were held.

    SEVENTH: (a) Directors of the Corporation need not be stockholders, but no
person shall be elected a Director who has attained the age of 72 and no person
shall continue to serve as Director after the date of the first meeting of the
stockholders of the Corporation held on or after the date on which such person
attained the age of 72.

    The powers and authorities herein conferred upon the Board of Directors are
in furtherance and not in limitation of those conferred by the laws of the State
of Rhode Island. In addition to the powers and authorities herein or by statute
expressly conferred upon it, the Board of Directors may exercise all such powers
and do all such acts and things as may be exercised or done by the Corporation,
subject, nevertheless, to the provisions of the laws of the State of Rhode
Island, of these Articles of Incorporation and of the Bylaws of the Corporation.

    (b) The business and affairs of the Corporation shall be managed by or under
the direction of the Board of Directors. The number of directors of the
Corporation (exclusive of directors to be elected by the holders of any one or
more series of the Preferred Stock voting separately as a class or classes) that
shall constitute the Board of Directors shall be 13, unless otherwise determined
from time to time by resolution adopted by the affirmative vote of:

        (1) At least 80% of the Board of Directors, and

        (2) A majority of the Continuing Directors.

    (c) Subject to applicable law, the Directors shall be divided into three (3)
classes, each class to be as nearly equal in number as possible. The term of
office of Directors of the first class shall expire at the annual meeting of
stockholders to be held in 1984 and until their respective successors are duly
elected and qualified. The term of office of Directors of the second class shall
expire at the annual meeting of stockholders to be held in 1985 and until their
respective successors are duly elected and qualified. The term of office of
Directors of the third class shall expire at the annual meeting of stockholders
to be held in 1986 and until their respective successors are duly elected and
qualified. Subject to the foregoing, at each annual meeting of stockholders,
commencing at the annual meeting to be held in 1984, the successors to the class
of directors whose term shall then expire shall be elected to hold office for a
term expiring at the third succeeding annual meeting and until their successors
shall be duly elected and qualified. Any vacancies in the Board of Directors for
any reason, and any newly created directorships resulting from any increase in
the number of directors, may be filled only by the Board of Directors, acting by
vote of 80% of the directors then in office, although less than a quorum, and
any directors so chosen shall hold office until the next election of the class
for which such directors shall have been chosen and until their respective
successors shall be duly elected and qualified. No decrease in the number of
directors shall shorten the term of any incumbent director. Notwithstanding the
foregoing, and except as otherwise required by law, whenever the holders of any
one or more series of Preferred Stock shall have the right, voting separately as
a class, to elect one or more directors of the Corporation, (i) the terms of the
director or directors elected by such holders shall expire at the next
succeeding annual meeting of stockholders and vacancies created with respect to
any directorship of the directors so elected may be filled in the manner
specified by such Preferred Stock, and (ii) this Article SEVENTH shall be deemed
to be construed and/or modified so as to permit the full implementation of the
terms and conditions relating to election of directors of any series of
Preferred Stock that has been or will be designated by the Board of Directors.

    (d) Notwithstanding any other provisions of these Articles of Incorporation
or the Bylaws of the Corporation (and notwithstanding the fact that some lesser
percentage may be specified by law, these

                                       8

<PAGE>

Articles of Incorporation or the Bylaws of the Corporation), any one or more
directors of the Corporation may be removed at any time, but only for cause and
only by either (1) the affirmative vote of a majority of the Continuing
Directors and a majority of the Board of Directors or (2) the affirmative vote,
at a meeting of the stockholders called for that purpose, as to all stock held
by the holders of 80% or more of the outstanding Voting Shares, voting
separately as a class.

    Notwithstanding the foregoing, and except as otherwise required by law,
whenever the holders of any one or more series of Preferred Stock shall have the
right, voting separately as a class, to elect one or more directors of the
Corporation, the provisions of this Section (d) shall not apply with respect to
the director or directors elected by such holders of Preferred Stock.

    (e) For purposes of this Article SEVENTH, the following definitions shall
apply:

        (1) Affiliate. An "Affiliate" of, or a Person "affiliated with", a
    specified Person, means a Person that directly or indirectly, through one or
    more intermediaries, controls, or is controlled by, or is under common
    control with, the Person specified.

        (2) Associate. The term "Associate" used to indicate a relationship with
    any Person means:

           (A) Any corporation or organization (other than the Corporation or a
       Subsidiary of the Corporation) of which such Person is an officer or
       partner or is, directly or indirectly, the beneficial owner of ten
       percent or more of any class of equity securities;

           (B) Any trust or other estate in which such Person has a ten percent
       or greater beneficial interest or as to which such Person serves as
       trustee or in a similar fiduciary capacity;

           (C) Any relative or spouse of such Person, or any relative of such
       spouse, who has the same home as such Person; or

           (D) Any investment company registered under the Investment Company
       Act of 1940 for which such Person or any Affiliate or Associate of such
       Person serves as investment adviser.

        (3) Beneficial Owner. A Person shall be considered the "Beneficial
    Owner" of any shares of stock (whether or not owned of record):

           (A) With respect to which such Person or any Affiliate or Associate
       of such Person directly or indirectly has or shares (i) voting power,
       including the power to vote or to direct the voting of such shares of
       stock, and/or (ii) investment power, including the power to dispose of or
       to direct the disposition of such shares of stock;

           (B) Which such Person or any Affiliate or Associate of such Person
       has (i) the right to acquire (whether such right is exercisable
       immediately or only after the passage of time) pursuant to any agreement,
       arrangement or understanding or upon the exercise of conversion rights,
       exchange rights, warrants or options, or otherwise, and/or (ii) the right
       to vote pursuant to any agreement, arrangement or understanding (whether
       such right is exercisable immediately or only after the passage of time);
       or

           (C) Which are Beneficially Owned within the meaning of (A) or (B) of
       this Section (3) by any other Person with which such first mentioned
       Person or any of its Affiliates or Associates has any agreement,
       arrangement or understanding, written or oral, with respect to acquiring,
       holding, voting or disposing of any shares of stock of the Corporation or
       any Subsidiary of the Corporation or acquiring, holding or disposing of
       all or substantially all, or any Substantial Part, of the assets or
       business of the Corporation or a Subsidiary of the Corporation.

    For the purpose only of determining whether a Person is the Beneficial Owner
of a percentage specified in this Article SEVENTH of the outstanding Voting
Shares, such shares shall be deemed to include any Voting Shares which may be
issuable pursuant to any agreement, arrangement or understanding or upon the
exercise of conversion rights, exchange rights, warrants, options or otherwise

                                       9

<PAGE>

and which are deemed to be beneficially owned by only such Person pursuant to
the foregoing provisions of this Section (3).

        (4) Business Combination. A "Business Combination" means:

           (A) The sale, exchange, lease, transfer or other disposition to or
       with a Related Person or any Affiliate or Associate of such Related
       Person by the Corporation or any of its Subsidiaries (in a single
       transaction or a series of related transactions) of all or substantially
       all, or any Substantial Part, of its or their assets or businesses
       (including, without limitation, any securities issued by a Subsidiary);

           (B) The purchase, exchange, lease or other acquisition by the
       Corporation or any of its Subsidiaries (in a single transaction or a
       series of related transactions) of all or substantially all, or any
       Substantial Part, of the assets or business of a Related Person or any
       Affiliate or Associate of such Related Person;

           (C) Any merger or consolidation of the Corporation or any Subsidiary
       thereof into or with a Related Person or any Affiliate or Associate of
       such Related Person, irrespective of which Person is the surviving entity
       in such merger or consolidation;

           (D) Any reclassification of securities, recapitalization or other
       transaction (other than a redemption in accordance with the terms of the
       security redeemed) which has the effect, directly or indirectly, of
       increasing the proportionate amount of Voting Shares of the Corporation
       or any Subsidiary thereof which are Beneficially Owned by a Related
       Person, or any partial or complete liquidation, spinoff, split off or
       split up of the Corporation or any Subsidiary thereof; provided however,
       that this Section (4)(D) shall not relate to any transaction of the types
       specified herein that has been approved by (i) a majority of the Board of
       Directors, and (ii) 80% of the Continuing Directors; or

           (E) The acquisition upon the issuance thereof of Beneficial Ownership
       by a Related Person of Voting Shares or securities convertible into
       Voting Shares or any voting securities or securities convertible into
       voting securities of any Subsidiary of the Corporation, or the
       acquisition upon the issuance thereof of Beneficial Ownership by a
       Related Person of any rights, warrants or options to acquire any of the
       foregoing or any combination of the foregoing Voting Shares or voting
       securities of a Subsidiary of the Corporation.

    As used in this definition, a "series of related transactions" shall be
deemed to include not only a series of transactions with the same Related Person
but also a series of separate transactions with a Related Person or any
Affiliate or Associate of such Related Person.

    Anything in this definition to the contrary notwithstanding, this definition
shall not be deemed to include any transaction of the type set forth in Sections
(4)(A) through (4)(C) above between or among any two or more Subsidiaries of the
Corporation or the Corporation and one or more Subsidiaries of the Corporation
if such transaction has been approved by the affirmative vote of at least 80% of
the Board of Directors and a majority of the Continuing Directors on or prior to
the Date of Determination.

        (5) Continuing Director. A "Continuing Director" shall mean:

           (A) An individual who was a member of the Board of Directors of the
       Corporation first elected by the stockholders or by the Board of
       Directors prior to April 13, 1983 or prior to the time that a Related
       Person became the Beneficial Owner of in excess of 10% of the Voting
       Shares of the Corporation entitled to vote in the election of directors;
       or

           (B) An individual designated (before such individual's initial
       election as a director) as a Continuing Director by a majority of the
       then Continuing Directors.

        (6) Date of Determination. The term "Date of Determination" means:

           (A) The date on which a binding agreement (except for the fulfillment
       of conditions precedent, including, without limitation, votes of
       stockholders to approve such transaction) is

                                       10

<PAGE>

       entered into by the Corporation, as authorized by its Board of Directors,
       and another Person providing for any Business Combination; or

           (B) If such an agreement as referred to in Section (6)(A) above is
       amended so as to make it less favorable to the Corporation and its
       stockholders, the date on which such amendment is approved by the Board
       of Directors of the Corporation; or

           (C) In cases where neither Section (6)(A) or (6)(B) above shall be
       applicable, the record date for the determination of stockholders of the
       Corporation entitled to notice of and to vote upon the transaction in
       question. A majority of the Continuing Directors shall have the power and
       duty to determine the Date of Determination as to any transaction under
       this Article SEVENTH. Any such determination shall be conclusive and
       binding for all purposes of this Article.

        (7) Person. The term "Person" shall mean any individual, partnership,
    corporation, group or other entity (other than the Corporation, any
    Subsidiary of the Corporation for itself or as a fiduciary for customers in
    the ordinary course, or a trustee holding stock for the benefit of employees
    of the Corporation or its Subsidiaries, or any one of them, pursuant to one
    or more employee benefit plans or arrangements). When two or more Persons
    act as a partnership, limited partnership, syndicate, association or other
    group for the purpose of acquiring, holding or disposing of shares of stock,
    such partnership, syndicate, association or group shall be deemed a
    "Person".

        (8) Related Person. "Related Person" means any Person which is the
    Beneficial Owner, as of the Date of Determination or immediately prior to
    the consummation of a Business Combination, or both, of 10% or more of the
    Voting Shares, or any Person who is an Affiliate of the Corporation and at
    any time within five years preceding the Date of Determination was the
    Beneficial Owner of 10% or more of the then outstanding Voting Shares, but
    does not include any one group of more than one Continuing Director.

        (9) Substantial Part. The term "Substantial Part" as used with reference
    to the assets of the Corporation, of any Subsidiary or of any Related Person
    means assets having a value of more than five percent of the total
    consolidated assets of the Corporation and its Subsidiaries as of the end of
    the Corporation's most recent fiscal year ending prior to the time the
    determination is being made.

        (10) Subsidiary. "Subsidiary" shall mean any corporation or entity of
    which the Person in question owns not less than 50% of any class of equity
    securities, directly or indirectly.

        (11) Voting Shares. "Voting Shares" shall mean shares of the
    Corporation's capital stock entitled to vote generally in the election of
    directors.

        (12) Certain Determinations With Respect to Article SEVENTH. (A) A
    majority of the Continuing Directors shall have the conclusive power and
    authority to determine, for the purposes of this Article SEVENTH, on the
    basis of information known to them: (i) the number of Voting Shares of which
    any Person is the Beneficial Owner, (ii) whether a Person is an Affiliate or
    Associate of another, (iii) whether a Person has an agreement, arrangement
    or understanding with another as to the matters referred to in the
    definition of "Beneficial Owner" as hereinabove defined, (iv) whether the
    assets subject to any Business Combination constitute a "Substantial Part"
    as hereinabove defined, (v) whether two or more transactions constitute a
    "series of related transactions" as hereinabove defined, (vi) any matters
    referred to in subsection (12)(B) below, and (vii) such other matters with
    respect to which a determination is required under this Article SEVENTH. Any
    such determination shall be final and binding for all purposes hereunder.

        (B) A Related Person shall be deemed to have acquired a Voting Share of
    the Corporation at the time when such Related Person became the Beneficial
    Owner thereof. With respect to Voting Shares owned by Affiliates, Associates
    or other Persons whose ownership is attributed to a Related Person under the
    foregoing definition of Beneficial Owner, if the price paid by such Related
    Person for such shares is not determinable, the price so paid shall be
    deemed to be the higher of (i) the price paid upon acquisition thereof by
    the Affiliate, Associate or other Person or (ii) the market price of the
    shares in question (as determined by a majority of the Continuing Directors)
    at the time when the Related Person became the Beneficial Owner thereof.

                                       11

<PAGE>

    (f) Notwithstanding any other provisions of these Articles of Incorporation
or the Bylaws of the Corporation (and notwithstanding the fact that some lesser
percentage may be specified by law, these Articles of Incorporation or the
Bylaws of the Corporation), and in addition to such additional vote of the
Preferred Stock as may be required by the provisions of any series thereof or by
applicable law, this Article SEVENTH shall not be amended, altered, changed or
repealed without:

        (1) The affirmative vote of 80% of the Board of Directors and of a
    majority of Continuing Directors, and

        (2) The affirmative vote as to all stock held by the holders of 80% or
    more of the outstanding Voting Shares, voting separately as a class.

    EIGHTH: (a) The Corporation reserves the right at any time and from time to
time to amend, alter, change or repeal any provision contained in these Articles
of Incorporation, and other provisions authorized by the laws of the State of
Rhode Island at the time in force may be added or inserted in these Articles of
Incorporation, in the manner (i) now or hereafter prescribed by law, and (ii) as
has otherwise been provided in Articles SEVENTH and NINTH of these Articles of
Incorporation; and all rights, preferences and privileges of whatsoever nature
conferred upon stockholders, directors or any other persons whomsoever by and
pursuant to these Articles of Incorporation in their present form or as
hereafter amended are granted subject to the right reserved in this Article
EIGHTH.

    (b) Notwithstanding any other provisions of these Articles of Incorporation
or the Bylaws of the Corporation (and notwithstanding the fact that some lesser
percentage may be specified by law, these Articles of Incorporation or the
Bylaws of the Corporation), and in addition to such additional vote of the
Preferred Stock as may be required by the provisions of any series thereof or by
applicable law, this Article EIGHTH shall not be amended, altered, changed or
repealed without the affirmative vote as to all stock held by the holders of 80%
or more of the outstanding shares of the Corporation's capital stock entitled to
vote generally in the election of directors, voting separately as class.

    NINTH: (a) Definitions and Related Matters as to Certain Business
Combinations.

    1.1 Affiliate. An "Affiliate" of, or a Person "affiliated with", a specified
Person, means a Person that directly or indirectly, through one or more
intermediaries, controls, or is controlled by, or is under common control with,
the Person specified.

    1.2 Associate. The term "Associate" used to indicate a relationship with any
Person means:

        (1) Any corporation or organization (other than the Corporation or a
    Subsidiary of the Corporation) of which such Person is an officer or partner
    or is, directly or indirectly, the beneficial owner of ten percent or more
    of any class of equity securities;

        (2) Any trust or other estate in which such Person has a ten percent or
    greater beneficial interest or as to which such Person serves as trustee or
    in a similar fiduciary capacity;

        (3) Any relative or spouse of such Person, or any relative of such
    spouse, who has the same home as such Person; or

        (4) Any investment company registered under the Investment Company Act
    of 1940 for which such Person or any Affiliate or Associate of such Person
    serves as investment adviser.

    1.3 Beneficial Owner. A Person shall be considered the "Beneficial Owner" of
any shares of stock (whether or not owned of record):

        (1) With respect to which such Person or any Affiliate or Associate of
    such Person directly or indirectly has or shares (i) voting power, including
    the power to vote or to direct the voting of such shares of stock, and/or
    (ii) investment power, including the power to dispose of or to direct the
    disposition of such shares of stock;

                                       12

<PAGE>

        (2) Which such Person or any Affiliate or Associate of such Person has
    (i) the right to acquire (whether such right is exercisable immediately or
    only after the passage of time) pursuant to any agreement, arrangement or
    understanding or upon the exercise of conversion rights, exchange rights,
    warrants or options, or otherwise, and/or (ii) the right to vote pursuant to
    any agreement, arrangement or understanding (whether such right is
    exercisable immediately or only after the passage of time); or

        (3) Which are Beneficially Owned within the meaning of (1) or (2) of
    this Section 1.3 by any other Person with which such first-mentioned Person
    or any of its Affiliates or Associates has any agreement, arrangement or
    understanding, written or oral, with respect to acquiring, holding, voting
    or disposing of any shares of stock of the Corporation or any Subsidiary of
    the Corporation or acquiring, holding or disposing of all or substantially
    all, or any Substantial Part, of the assets or business of the Corporation
    or a Subsidiary of the Corporation.

    For the purpose only of determining whether a Person is the Beneficial Owner
of a percentage specified in this Article NINTH of the outstanding Voting
Shares, such shares shall be deemed to include any Voting Shares which may be
issuable pursuant to any agreement, arrangement or understanding or upon the
exercise of conversion rights, exchange rights, warrants, options or otherwise
and which are deemed to be beneficially owned by only such Person pursuant to
the foregoing provisions of this Section 1.3.

    1.4 Business Combination. A "Business Combination" means:

        (1) The sale, exchange, lease, transfer or other disposition to or with
    a Related Person or any Affiliate or Associate of such Related Person by the
    Corporation or any of its Subsidiaries (in a single transaction or a series
    of related transactions) of all or substantially all, or any Substantial
    Part, of its or their assets or business (including, without limitation, any
    securities issued by a Subsidiary);

        (2) The purchase, exchange, lease or other acquisition by the
    Corporation or any of its Subsidiaries (in a single transaction or a series
    of related transactions) of all, or any Substantial Part, of the assets or
    business of a Related Person or any Affiliate or Associate of such Related
    Person;

        (3) Any merger or consolidation of the Corporation or any Subsidiary
    thereof into or with a Related Person or any Affiliate or Associate of such
    Related Person, irrespective of which Person is the surviving entity in such
    merger or consolidation;

        (4) Any reclassification of securities, recapitalization or other
    transaction (other than a redemption in accordance with the terms of the
    security redeemed) which has the effect, directly or indirectly, of
    increasing the proportionate amount of Voting Shares of the Corporation or
    any Subsidiary thereof which are Beneficially Owned by a Related Person, or
    any partial or complete liquidation, spin-off, split-off or split-up of the
    Corporation or any Subsidiary thereof; provided, however, that this Section
    1.4(4) shall not relate to any transaction of the types specified herein
    that has been approved by (i) a majority of the Board of Directors and (ii)
    80% of the Continuing Directors; or

        (5) The acquisition upon the issuance thereof of Beneficial Ownership by
    a Related Person of Voting Shares or securities convertible into Voting
    Shares or any voting securities or securities convertible into voting
    securities of any Subsidiary of the Corporation, or the acquisition upon the
    issuance thereof of Beneficial Ownership by a Related Person of any rights,
    warrants or options to acquire any of the foregoing or any combination of
    the foregoing Voting Shares or voting securities of a Subsidiary of the
    Corporation.

                                       13

<PAGE>

        As used in this definition, a "series of related transactions" shall be
    deemed to include not only a series of transactions with the same Related
    Person but also a series of separate transactions with a Related Person or
    any Affiliate or Associate of such Related Person.

        Anything in this definition to the contrary notwithstanding, this
    definition shall not be deemed to include any transaction of the type set
    forth in Section 1.4(1) through 1.4(3) above between or among any two or
    more Subsidiaries of the Corporation or the Corporation and one or more
    Subsidiaries of the Corporation if such transaction has been approved by the
    affirmative vote of at least 80% of the Board of Directors and a majority of
    the Continuing Directors on or prior to the Date of Determination.

    1.5 Continuing Director. A "Continuing Director" shall mean:

        (1) An individual who was a member of the Board of Directors of the
    Corporation first elected by the stockholders or by the Board of Directors
    prior to April 13, 1983 or prior to the time that a Related Person became
    the Beneficial Owner of in excess of 10% of the Voting Shares of the
    Corporation entitled to vote in the election of directors; or

        (2) An individual designated (before such individual's initial election
    as a director) as a Continuing Director by a majority of the then Continuing
    Directors.

    1.6 Date of Determination. The term "Date of Determination" means:

        (1) The date on which a binding agreement (except for the fulfillment of
    conditions precedent, including, without limitation, votes of stockholders
    to approve such transaction) is entered into by the Corporation, as
    authorized by its Board of Directors, and another Person providing for any
    Business Combination; or

        (2) If such an agreement as referred to in Section 1.6(1) above is
    amended so as to make it less favorable to the Corporation and its
    stockholders, the date on which such amendment is approved by the Board of
    Directors of the Corporation; or

        (3) In cases where neither Section 1.6(1) or (2) above shall be
    applicable, the record date for the determination of stockholders of the
    Corporation entitled to notice of and to vote upon the transaction in
    question.

    A majority of the Continuing Directors shall have the power and duty to
determine the Date of Determination as to any transaction under this Article
NINTH. Any such determination shall be conclusive and binding for all purposes
of this Article.

    1.7 Person. The term "Person" shall mean any individual, partnership,
corporation, group or other entity (other than the Corporation, any Subsidiary
of the Corporation for itself or as a fiduciary for customers in the ordinary
course, or a trustee holding stock for the benefit of employees of the
Corporation or its Subsidiaries, or any one of them, pursuant to one or more
employee benefit plans or arrangements). When two or more Persons act as a
partnership, limited partnership, syndicate, association or other group for the
purpose of acquiring, holding or disposing of shares of stock, such partnership,
syndicate, association or group shall be deemed a "Person".

    1.8 Related Person. "Related Person" means any Person which is the
Beneficial Owner, as of the Date of Determination or immediately prior to the
consummation of a Business Combination or both, of 10% or more of the Voting
Shares, or any Person who is an Affiliate of the Corporation and at any time
within five years preceding the Date of Determination was the Beneficial Owner
of 10% or more of the then outstanding Voting Shares, but does not include any
one or group of more than one Continuing Director.

    1.9 Substantial Part. The term "Substantial Part" as used with reference to
the assets of the Corporation, of any Subsidiary or of any Related Person means
assets having a value of more than five

                                       14

<PAGE>

percent of the total consolidated assets of the Corporation and its Subsidiaries
as of the end of the Corporation's most recent fiscal year ending prior to the
time the determination is being made.

    1.10 Subsidiary. "Subsidiary" shall mean any corporation or entity of which
the Person in question owns not less than 50% of any class of equity securities,
directly or indirectly.

    1.11 Voting Shares. "Voting Shares" shall mean shares of the Corporation's
capital stock entitled to vote generally in the election of directors.

    1.12 Certain Determinations With Respect to Article NINTH.

        (1) A majority of the Continuing Directors shall have the conclusive
    power and authority to determine, for the purposes of this Article NINTH, on
    the basis of information known to them: (i) the number of Voting Shares of
    which any Person is the Beneficial Owner, (ii) whether a Person is an
    Affiliate or Associate of another, (iii) whether a Person has an agreement,
    arrangement or understanding with another as to the matters referred to in
    the definition of "Beneficial Owner" as hereinabove defined, (iv) whether
    the assets subject to any Business Combination constitute a "Substantial
    Part" as hereinabove defined, (v) whether two or more transactions
    constitute a "series of related transactions" as hereinabove defined, (vi)
    any matters referred to in subsection 1.12(2) below, and (vii) such other
    matters with respect to which a determination is required under this Article
    NINTH. Any such determination shall be final and binding for all purposes
    hereunder.

        (2) A Related Person shall be deemed to have acquired a Voting Share of
    the Corporation at the time when such Related Person became the Beneficial
    Owner thereof. With respect to Voting Shares owned by Affiliates, Associates
    or other Persons whose ownership is attributed to a Related Person under the
    foregoing definition of Beneficial Owner, if the price paid by such Related
    Person for such shares is not determinable, the price so paid shall be
    deemed to be the higher of (i) the price paid upon acquisition thereof by
    the Affiliate, Associate or other Person or (ii) the market price of the
    shares in question (as determined by a majority of the Continuing Directors)
    at the time when the Related Person became the Beneficial Owner thereof.

    (b) Approval of Certain Business Combinations.

    Whether or not a vote of the stockholders is otherwise required in
connection with the transaction, neither the Corporation nor any of its
Subsidiaries shall become a party to any Business Combination without prior
compliance with the provisions of Section 1.1 or 1.2 or 1.3 hereinbelow, in
addition to such additional vote of the Preferred Stock as may be required by
the provisions of any series thereof or by applicable law.

    1.1 Prior Approval by the Board of Directors. Such Business Combination was
approved by the Board of Directors of the Corporation by the affirmative vote of
at least 80% of the Board of Directors of the Corporation either (a) at a time
prior to the acquisition of 10% or more of the outstanding Voting Shares of the
Corporation by the Related Person, or (b) after such acquisition, but only so
long as such Related Person sought and obtained the approval, by the affirmative
vote of at least 80% of the Board of Directors of the Corporation, of the
acquisition of 10% or more of the outstanding Voting Shares prior to such
acquisition being consummated.

    1.2 Approval by Continuing Directors and Additional Requirements.

    Such Business Combination (a) shall be approved at a meeting of the Board of
Directors by the affirmative vote of 80% of the Continuing Directors and a
majority of the Board of Directors, and (b) all of the conditions hereinafter
set forth in subsections (1) through (5) shall be satisfied:

        (1) The ratio of (i) the aggregate amount of the cash and the fair
    market value of other consideration to be received per share of Common Stock
    in such Business Combination by holders of Common Stock other than the
    Related Person involved in such Business Combination, to (ii) the market
    price per share of the Common Stock immediately prior to the announcement of
    the

                                       15

<PAGE>

    proposed Business Combination, is at least as great as the ratio of (x) the
    highest per share price (including brokerage commissions, transfer taxes and
    soliciting dealers' fees) which such Related Person has theretofore paid in
    acquiring any Common Stock prior to such Business Combination, to (y) the
    market price per share of Common Stock immediately prior to the initial
    acquisition by such Related Person of any shares of Common Stock; and

        (2) The aggregate amount of the cash and the fair market value of other
    consideration to be received per share of Common Stock in such Business
    Combination by holders of Common Stock, other than the Related Person
    involved in such Business Combination, (i) is not less than the highest per
    share price (including brokerage commissions, transfer taxes and soliciting
    dealers' fees) paid by such Related Person in acquiring any of its holdings
    of Common Stock, (ii) is not less than the earnings per share of Common
    Stock for the four consecutive fiscal quarters of the Corporation
    immediately preceding the Date of Determination of such Business Combination
    multiplied by the then price/earnings multiple (if any) of such Related
    Person as customarily computed and reported in the financial community;
    provided, that for the purposes of this clause (ii), if more than one Person
    constitutes the Related Person involved in the Business Combination, the
    price/earnings multiple (if any) of the Person having the highest
    price/earnings multiple shall be used for the computation in this clause
    (ii), and (iii) is not less than the book value of a share of the Common
    Stock, as reflected in the balance sheet of the Corporation as of the last
    day of the last fiscal quarter of the Corporation preceding the Date of
    Determination; and

        (3) The consideration (if any) to be received in such Business
    Combination by holders of Common Stock other than the Related Person
    involved shall, except to the extent that a stockholder agrees otherwise as
    to all or part of the shares which he or she owns, be in the same form and
    of the same kind as the consideration paid by the Related Person in
    acquiring Common Stock already owned by it; and

        (4) After such Related Person became a Related Person and prior to the
    consummation of such Business Combination: (i) such Related Person shall
    have taken steps to ensure that the Board of Directors of the Corporation
    included at all times representation by Continuing Directors proportionate
    to the ratio that the number of Voting Shares of the Corporation from time
    to time owned by stockholders who are not Related Persons bears to all
    Voting Shares of the Corporation outstanding at the time in question (with a
    Continuing Director to occupy any resulting fractional position among the
    directors); (ii) such Related Person shall not have acquired from the
    Corporation, directly or indirectly, any shares of the Corporation (except
    (x) upon conversion of convertible securities acquired by it prior to
    becoming a Related Person or (y) as a result of a pro rata stock dividend,
    stock split or division of shares or (z) in a transaction consummated after
    this Article NINTH was added to these Articles of Incorporation and which
    satisfied all applicable requirements of this Article NINTH); (iii) such
    Related Person shall not have acquired any additional Voting Shares of the
    Corporation or securities convertible into or exchangeable for Voting Shares
    except as a part of the transaction which resulted in such Related Person's
    becoming a Related Person; and (iv) such Related Person shall not have (x)
    received the benefit, directly or indirectly (except proportionately as a
    stockholder), of any loans, advances, guarantees, pledges or other financial
    assistance or tax credits provided by the Corporation or any Subsidiary, or
    (y) made any major change in the Corporation's business or equity capital
    structure or entered into any contract, arrangement or understanding with
    the Corporation except any such change, contract, arrangement or
    understanding as may have been approved by the favorable vote of not less
    than 80% of the Continuing Directors and a majority of the Board of
    Directors of the Corporation; and

        (5) A proxy statement complying with the requirements of the Securities
    Exchange Act of 1934 shall have been mailed to all holders of Voting Shares
    for the purpose of soliciting stockholder approval of such Business
    Combination. Such proxy statement shall contain at the front thereof, in a
    prominent place, any recommendations as to the advisability (or
    inadvisability) of the Business Combination which the Continuing Directors,
    or any of them, may have furnished in writing and, if

                                       16

<PAGE>

    deemed advisable by two thirds of the Continuing Directors, an opinion of a
    reputable investment banking firm as to the fairness (or lack of fairness)
    of the terms of such Business Combination from the point of view of the
    holders of Voting Shares other than any Related Person (such investment
    banking firm to be selected by two thirds of the Continuing Directors, to be
    furnished with all information it reasonably requests, and to be paid by the
    Corporation a reasonable fee for its services upon receipt by the
    Corporation of such opinion).

        For purposes of Sections 1.1 (1) and (2) hereof, in the event of a
    Business Combination upon consummation of which the Corporation would be the
    surviving corporation or company or would continue to exist (unless it is
    provided, contemplated or intended that as part of such Business Combination
    or within one year after consummation thereof a plan of liquidation or
    dissolution of the Corporation will be effected), the term "other
    consideration to be received" shall include (without limitation) Common
    Stock retained by stockholders of the Corporation other than Related Persons
    who are parties to such Business Combination.

    1.3 Approval by Stockholders. If there is not full compliance with the
provisions of Section 1.1 or 1.2 of paragraph (b) of this Article, such Business
Combination shall be approved by the affirmative vote of 80% of the Voting
Shares, voting as a single class; provided that a proxy statement complying with
the requirements of the Securities Exchange Act of 1934 shall have been mailed
to all holders of Voting Shares for the purpose of soliciting stockholder
approval of such Business Combination. Such proxy statement shall contain at the
front thereof, in a prominent place, any recommendations as to the advisability
(or inadvisability) of the Business Combination which the Continuing Directors,
or any of them, may have furnished in writing and, if deemed advisable by two
thirds of the Continuing Directors, an opinion of a reputable investment banking
firm as to the fairness (or lack of fairness) of the terms of such Business
Combination from the point of view of the holders of Voting Shares other than
any Related Person (such investment banking firm to be selected by two thirds of
the Continuing Directors, to be furnished with all information it reasonably
requests, and to be paid a reasonable fee by the Corporation for its services
upon receipt by the Corporation of such opinion).

    (c) Amendments to this Article NINTH.

    Notwithstanding any other provisions of these Articles of Incorporation or
the Bylaws of the Corporation (and notwithstanding the fact that some lesser
percentage may be specified by law, these Articles of Incorporation or the
Bylaws of the Corporation), and in addition to such additional vote of the
Preferred Stock as may be required by the provisions of any series thereof or by
applicable law, this Article NINTH shall not be amended, altered, changed or
repealed without:

        (1) The affirmative vote of 80% of the Board of Directors and a majority
    of the Continuing Directors, and

        (2) The affirmative vote as to all stock held by the holders of 80% or
    more of the outstanding Voting Shares, voting separately as a class.

    (d) Amendments Recommended by Directors.

    The provisions of paragraph (c) of this Article NINTH shall not apply to,
and the vote referred to therein shall not be required for, any amendment,
addition, alteration or repeal of any provision of this Article NINTH that is
recommended to the stockholders by the favorable vote of (1) a majority of the
Board of Directors, and (2) not less than 80% of the Continuing Directors, and
any such amendment, addition, alteration or repeal so recommended shall require
only the vote, if any, required under the applicable provisions of the Rhode
Island Business Corporation Law.

    TENTH: (a) No director of the Corporation shall be liable to the Corporation
or to its stockholders for monetary damages for breach of the director's duty as
a director; provided, however, that this Article TENTH shall not eliminate or
limit the liability of a director: (i) for any breach of the director's duty of
loyalty to the Corporation or its stockholders; (ii) for acts or omissions not
in good faith or which

                                       17

<PAGE>

involve intentional misconduct or a knowing violation of law; (iii) the
liability imposed pursuant to the provisions of R.I.G.L. Section 7-1.1-43 (as in
effect or as hereafter amended); or (iv) for any transaction from which the
director derived an improper personal benefit unless said transaction is
permitted by R.I.G.L. Section 7-1.1-37.1 (as in effect or as hereafter amended).
If the Rhode Island General Laws are amended after the adoption of this Article
TENTH to authorize corporate action further eliminating or limiting the personal
liability of directors, then the liability of each director of the Corporation
shall be eliminated or limited to the fullest extent permitted by the Rhode
Island General Laws, as so amended. Neither the amendment nor repeal of this
Article TENTH nor the adoption of any provision of these Articles of
Incorporation inconsistent with this Article TENTH shall eliminate or reduce the
effect of this Article TENTH in respect of any matter occurring, or any cause of
action, suit or claim that, but for this Article TENTH, would occur or arise,
prior to such amendment, repeal or adoption of an inconsistent provision.

    (b) Notwithstanding any other provision of these Articles of Incorporation,
including Section EIGHTH (a), or the Bylaws of the Corporation (and
notwithstanding the fact that some lesser percentage may be specified by law,
these Articles of Incorporation or the Bylaws of the Corporation), and in
addition to such additional vote of the Preferred Stock as may be required by
the provisions of any series thereof or by applicable law, this Article TENTH
shall not be amended, altered, changed or repealed without:

        (1) the affirmative vote of 80% of the Board of Directors and a majority
    of Continuing Directors (as defined in Article SEVENTH of these Articles of
    Incorporation), and

        (2) the affirmative vote as to all stock held by the holders of 80% or
    more of the outstanding Voting Shares (as defined in Article SEVENTH of
    these Articles of Incorporation), voting separately as a class.

    ELEVENTH: The Restated Articles of Incorporation correctly set forth without
change the corresponding provisions of the Articles of Incorporation as
heretofore amended, and supersede the original Articles of Incorporation and all
amendments thereto.

                                       18

<PAGE>

                                                                       EXHIBIT A

                          FLEET FINANCIAL GROUP, INC.
                  SERIES III 10.12% PERPETUAL PREFERRED STOCK

    (a) Designation. The designation of the series of Preferred Stock shall be
"Series III 10.12% Perpetual Preferred Stock" (hereinafter called this "Series")
and the number of shares constituting this Series is One Million One Hundred
Thousand (1,100,000).

    (b) Dividend Rate.

        (1) The holders of shares of this Series shall be entitled to receive
    dividends thereon at a rate of 10.12% per annum computed on the basis of an
    issue price thereof of $100 per share, and no more, payable quarterly out of
    the funds of the Corporation legally available for the payment of dividends.
    Such dividends shall be cumulative from the date of original issue of such
    shares and shall be payable, when, as and if declared by the Board, on March
    1, June 1, September 1 and December 1 of each year, commencing September 1,
    1991. Each such dividend shall be paid to the holders of record of shares of
    this Series as they appear on the stock register of the Corporation on such
    record date, not exceeding 30 days preceding the payment date thereof, as
    shall be fixed by the Board. Dividends on account of arrears for any past
    quarters may be declared and paid at any time, without reference to any
    regular dividend payment date, to holders of record on such date, not
    exceeding 45 days preceding the payment date thereof, as may be fixed by the
    Board.

        (2) No full dividends shall be declared or paid or set apart for payment
    on the Preferred Stock of any series ranking, as to dividends, on a parity
    with or junior to this Series for any period unless full cumulative
    dividends have been or contemporaneously are declared and paid or declared
    and a sum sufficient for the payment thereof set apart for such payment on
    this Series for all dividend payment periods terminating on or prior to the
    date of payment of such full cumulative dividends. When dividends are not
    paid in full, as aforesaid, upon the shares of this Series and any other
    preferred stock ranking on a parity as to dividends with this Series, all
    dividends declared upon shares of this Series and any other class or series
    of preferred stock of the Corporation ranking on a parity as to dividends
    with this Series shall be declared pro rata so that the amount of dividends
    declared per share on this Series and such other preferred stock shall in
    all cases bear to each other the same ratio that accrued dividends per share
    on the shares of this Series and such other preferred stock bear to each
    other. Holders of shares of this Series shall not be entitled to any
    dividend, whether payable in cash, property or stocks, in excess of full
    cumulative dividends, as herein provided, on this Series. No interest, or
    sum of money in lieu of interest, shall be payable in respect of any
    dividend payment or payments on this Series which may be in arrears.

        (3) So long as any shares of this Series are outstanding, no dividend
    (other than a dividend in Common Stock or in any other stock ranking junior
    to this Series as to dividends and upon liquidation and other than as
    provided in paragraph (2) of this Section (b)) shall be declared or paid or
    set aside for payment or other distribution declared or made upon the Common
    Stock or upon any other stock ranking junior to or on a parity with this
    Series as to dividends or upon liquidation, nor shall any Common Stock nor
    any other stock of the Corporation ranking junior to or on a parity with
    this Series as to dividends or upon liquidation be redeemed, purchased or
    otherwise acquired for any consideration (or any moneys be paid to or made
    available for a sinking fund for the redemption of any shares of any such
    stock) by the Corporation (except by conversion into or exchange for stock
    of the Corporation ranking junior to this Series as to dividends and upon
    liquidation) unless, in each case, the full cumulative dividends on all
    outstanding shares of this Series shall have been paid for all past dividend
    payment periods.

                                      A-1

<PAGE>

        (4) Dividends payable on this Series for any period, including the
    period from the original issue of such shares until September 1, 1991, shall
    be computed on the basis of a 360-day year consisting of twelve 30-day
    months.

    (c) Redemption.

        (1) The shares of this Series shall not be redeemable prior to June 1,
    1996. On and after June 1, 1996, the Corporation, at its option, may redeem
    shares of this Series, as a whole or in part, at any time or from time to
    time, at a redemption price per share as follows:

If redeemed during the twelve-month period beginning June 1, 1996-- $105.060 per
share

If redeemed during the twelve-month period beginning June 1, 1997-- $104.048 per
share

If redeemed during the twelve-month period beginning June 1, 1998-- $103.036 per
share

If redeemed during the twelve-month period beginning June 1, 1999-- $102.024 per
share

If redeemed during the twelve-month period beginning June 1, 2000-- $101.012 per
share

If redeemed at any time from and after June 1, 2001--$100.000 per share

    plus, in each case, accrued and unpaid dividends thereon to the date fixed
for redemption.

        (2) In the event that fewer than all the outstanding shares of this
    Series are to be redeemed, the number of shares to be redeemed shall be
    determined by the Board and the shares to be redeemed shall be determined by
    lot or pro rata as may be determined by the Board or by any other method as
    may be determined by the Board in its sole discretion to be equitable.

        (3) In the event the Corporation shall redeem shares of this Series,
    notice of such redemption shall be given by first class mail, postage
    prepaid, mailed not less than 30 nor more than 60 days prior to the
    redemption date, to each holder of record of the shares to be redeemed, at
    such holder's address as the same appears on the stock register of the
    Corporation. Each such notice shall state: (i) the redemption date; (ii) the
    number of shares of this Series to be redeemed and, if fewer than all the
    shares held by such holder are to be redeemed, the number of such shares to
    be redeemed from such holder; (iii) the redemption price; (iv) the place or
    places where certificates for such shares are to be surrendered for payment
    of the redemption price; and (v) that dividends on the shares to be redeemed
    will cease to accrue on such redemption date.

        (4) Notice having been mailed as aforesaid, from and after the
    redemption date (unless default shall be made by the Corporation in
    providing money for the payment of the redemption price) dividends on the
    shares of this Series so called for redemption shall cease to accrue, and
    said shares shall no longer be deemed to be outstanding, and all rights of
    the holders thereof as stockholders of the Corporation (except the right to
    receive from the Corporation the redemption price) shall cease. Upon
    surrender in accordance with said notice of the certificates for any shares
    so redeemed (properly endorsed or assigned for transfer, if the Board shall
    so require and the notice shall so state), such shares shall be redeemed by
    the Corporation at the aforesaid redemption price. In case fewer than all
    the shares represented by any such certificate are redeemed, a new
    certificate shall be issued representing the unredeemed shares without cost
    to the holder thereof.

        (5) Notwithstanding the foregoing provisions of this Section (c), if any
    dividends on this Series are in arrears, no shares of this Series shall be
    redeemed unless all outstanding shares of this Series are simultaneously
    redeemed, and the Corporation shall not purchase or otherwise acquire any
    shares of this Series; provided, however, that the foregoing shall not
    prevent the purchase or acquisition of shares of this Series pursuant to a
    purchase or exchange offer made on the same terms to holders of all
    outstanding shares of this Series.

                                      A-2

<PAGE>

    (d) Liquidation Rights.

        (1) Upon the dissolution, liquidation or winding up of the Corporation,
    the holders of the shares of this Series shall be entitled to receive and be
    paid out of the assets of the Corporation available for distribution to its
    stockholders, before any payment or distribution shall be made on the Common
    Stock or on any other class of stock ranking junior to the shares of this
    Series upon liquidation, the amount of $100 per share, plus a sum equal to
    all dividends (whether or not earned or declared) on such shares accrued and
    unpaid thereon to the date of final distribution.

        (2) Neither the sale of all or substantially all the property or
    business of the Corporation nor the merger or consolidation of the
    Corporation into or with any other corporation or the merger or
    consolidation of any other corporation into or with the Corporation, shall
    be deemed to be a dissolution, liquidation or winding up, voluntary or
    involuntary, for the purposes of this Section (d).

        (3) After the payment to the holders of the shares of this Series of the
    full preferential amounts provided for in this Section (d), the holders of
    this Series as such shall have no right or claim to any of the remaining
    assets of the Corporation.

        (4) In the event the assets of the Corporation available for
    distribution to the holders of shares of this Series upon any dissolution,
    liquidation or winding up of the Corporation, whether voluntary or
    involuntary, shall be insufficient to pay in full all amounts to which such
    holders are entitled pursuant to paragraph (1) of this Section (d), no such
    distribution shall be made on account of any shares of any other class or
    series of Preferred Stock ranking on a parity with the shares of this Series
    upon such dissolution, liquidation or winding up unless proportionate
    distributive amounts shall be paid on account of the shares of this Series,
    ratably, in proportion to the full distributable amounts for which holders
    of all such parity shares are respectively entitled upon such dissolution,
    liquidation or winding up.

    (e) Conversion or Exchange. The holders of shares of this Series shall not
have any rights herein to convert such shares into or exchange such shares for
shares of any other class or classes or of any other series of any class or
classes of capital stock of the Corporation.

    (f) Voting. The shares of this Series shall not have any voting powers,
either general or special, except that:

        (1) Unless the vote or consent of the holders of a greater number of
    shares shall then be required by law, the consent of the holders of at least
    66 2/3% of all of the shares of this Series at the time outstanding, given
    in person or by proxy, either in writing or by a vote at a meeting called
    for the purpose at which the holders of shares of this Series shall vote
    together as a separate class, shall be necessary for authorizing, effecting
    or validating the amendment, alteration or repeal of any of the provisions
    of the Articles of Incorporation or of any certificate amendatory thereof or
    supplemental thereto (including any Certificate of the Voting Powers,
    Designations, Preferences and Relative, Participating, Optional or Other
    Special Rights, and the Qualifications, Limitations or Restrictions thereof,
    or any similar document relating to any series of Preferred Stock) which
    would adversely affect the preferences, rights, powers or privileges of this
    Series;

        (2) Unless the vote or consent of the holders of a greater number of
    shares shall then be required by law, the consent of the holders of at least
    66 2/3% of all of the shares of this Series and all other series of
    Preferred Stock ranking on a parity with shares of this Series, either as to
    dividends or upon liquidation, at the time outstanding, given in person or
    by proxy, either in writing or by a vote at a meeting called for the purpose
    at which the holders of shares of this Series and such other series of
    Preferred Stock shall vote together as a single class without regard to
    series, shall be necessary for authorizing, effecting, increasing or
    validating the creation, authorization or issue of any shares of any class
    of stock of the Corporation ranking prior to the shares of this Series

                                      A-3

<PAGE>

    as to dividends or upon liquidation, or the reclassification of any
    authorized stock of the Corporation into any such prior shares, or the
    creation, authorization or issue of any obligation or security convertible
    into or evidencing the right to purchase any such prior shares.

        (3) If, at the time of any annual meeting of stockholders for the
    election of directors, a default in preference dividends on any series of
    the Preferred Stock or any other class or series of preferred stock of the
    Corporation (other than the Corporation's Series II 6 1/2% Cumulative
    Convertible Preferred Stock (the "Series II Preferred") and any other class
    or series of the Corporation's preferred stock expressly entitled to elect
    additional directors to the Board by a vote separate and distinct from the
    vote provided for in this paragraph (3) ("Voting Preferred")) shall exist,
    the number of directors constituting the Board shall be increased by two
    (without duplication of any increase made pursuant to the terms of any other
    class or series of the Corporation's preferred stock other than the Series
    II Preferred and any Voting Preferred) and the holders of the Corporation's
    preferred stock of all classes and series (other than the Series II
    Preferred and any such Voting Preferred) shall have the right at such
    meeting, voting together as a single class without regard to class or
    series, to the exclusion of the holders of Common Stock, the Series II
    Preferred and the Voting Preferred, to elect two directors of the
    Corporation to fill such newly created directorships. Such right shall
    continue until there are no dividends in arrears upon shares of any class or
    series of the Corporation's preferred stock ranking prior to or on a parity
    with shares of this Series as to dividends (other than the Series II
    Preferred and any Voting Preferred). Each director elected by the holders of
    shares of any series of the Preferred Stock or any other class or series of
    the Corporation's preferred stock in an election provided for by this
    paragraph (3) (herein called a "Preferred Director") shall continue to serve
    as such director for the full term for which he shall have been elected,
    notwithstanding that prior to the end of such term a default in preference
    dividends shall cease to exist. Any Preferred Director may be removed by,
    and shall not be removed except by, the vote of the holders of record of the
    outstanding shares of the Corporation's preferred stock entitled to have
    originally voted for such director's election, voting together as a single
    class without regard to class or series, at a meeting of the stockholders,
    or of the holders of shares of the Corporation's preferred stock, called for
    that purpose. So long as a default in any preference dividends on any series
    of the Preferred Stock or any other class or series of preferred stock of
    the Corporation shall exist (other then the Series II Preferred and any
    Voting Preferred) (A) any vacancy in the office of a Preferred Director may
    be filled (except as provided in the following clause (B)) by an instrument
    in writing signed by the remaining Preferred Director and filed with the
    Corporation and (B) in the case of the removal of any Preferred Director,
    the vacancy may be filled by the vote of the holders of the outstanding
    shares of the Corporation's preferred stock entitled to have originally
    voted for the removed director's election, voting together as a single class
    without regard to class or series, at the same meeting at which such removal
    shall be voted. Each director appointed as aforesaid shall be deemed for all
    purposes hereto to be a Preferred Director. Whenever the term of office of
    the Preferred Directors shall end and a default in preference dividends
    shall no longer exist, the number of directors constituting the Board shall
    be reduced by two. For purposes hereof, a "default in preference dividends"
    on any series of the Preferred Stock or any other class or series of
    preferred stock of the Corporation shall be deemed to have occurred whenever
    the amount of accrued dividends upon such class or series of the
    Corporation's preferred stock shall be equivalent to six full quarterly
    dividends or more, and, having so occurred, such default shall be deemed to
    exist thereafter until, but only until, all accrued dividends on all such
    shares of the Corporation's preferred stock of each and every series then
    outstanding (other than the Series II Preferred, any Voting Preferred or
    shares of any class or series ranking junior to shares of this Series as to
    dividends) shall have been paid to the end of the last preceding quarterly
    dividend period.

    (g) Reacquired Shares. Shares of this Series which have been issued and
reacquired through redemption or purchase shall, upon compliance with an
applicable provision of the Rhode Island

                                      A-4

<PAGE>

Business Corporation Act, have the status of authorized and unissued shares of
Preferred Stock and may be reissued, but only as part of a new series of
Preferred Stock to be created by resolution or resolutions of the Board.

    (h) Relation to Existing Preferred Classes of Stock. Shares of this Series
are equal in rank and preference with all other series of the Preferred Stock
outstanding on the date of original issue of the shares of this Series and the
Preferred Stock with Cumulative and Adjustable Dividends, $20.00 par value, and
are senior in rank and preference to the Common Stock and the Cumulative
Participating Junior Preferred Stock of the Corporation.

    (i) Relation to Other Preferred Classes of Stock. For purposes of this
resolution, any stock of any class or classes of the Corporation shall be deemed
to rank:

           (1) prior to the shares of this Series, either as to dividends or
       upon liquidation, if the holders of such class or classes shall be
       entitled to the receipt of dividends or of amounts distributable upon
       dissolution, liquidation or winding up of the Corporation, as the case
       may be, in preference or priority to the holders of shares of this
       Series;

           (2) on a parity with shares of this Series, either as to dividends or
       upon liquidation, whether or not the dividend rates, dividend payment
       dates or redemption or liquidation prices per share or sinking fund
       provisions, if any, be different from those of this Series, if the
       holders of such stock shall be entitled to the receipt of dividends or of
       amounts distributable upon dissolution, liquidation or winding up of the
       Corporation, as the case may be, in proportion to their respective
       dividend rates or liquidation prices, without preference or priority, one
       over the other, as between the holders of such stock and the holders of
       shares of this Series; and

           (3) junior to the shares of this Series, either as to dividends or
       upon liquidation, if such class shall be Common Stock or if the holders
       of shares of this Series shall be entitled to receipt of dividends or of
       amounts distributable upon dissolution, liquidation or winding up of the
       Corporation, as the case may be, in preference or priority to the holders
       of shares of such class or classes.

                                      A-5

<PAGE>

                                                                       EXHIBIT B

                          FLEET FINANCIAL GROUP, INC.
                   SERIES IV 9.375% PERPETUAL PREFERRED STOCK

    (a) Designation. The designation of the series of Preferred Stock shall be
"Series IV 9.375% Perpetual Preferred Stock" (hereinafter called this "Series")
and the number of shares constituting this Series is One Million (1,000,000).

    (b) Dividend Rate.

        (1) The holders of shares of this Series shall be entitled to receive
    dividends thereon at a rate of 9.375% per annum computed on the basis of an
    issue price thereof of $100 per share, and no more, payable quarterly out of
    the funds of the Corporation legally available for the payment of dividends.
    Such dividends shall be cumulative from the date of original issue of such
    shares and shall be payable, when, as and if declared by the Board, on March
    1, June 1, September 1 and December 1 of each year, commencing March 1,
    1992. Each such dividend shall be paid to the holders of record of shares of
    this Series as they appear on the stock register of the Corporation on such
    record date, not exceeding 30 days preceding the payment date thereof, as
    shall be fixed by the Board. Dividends on account of arrears for any past
    quarters may be declared and paid at any time, without reference to any
    regular dividend payment date, to holders of record on such date, not
    exceeding 45 days preceding the payment date thereof, as may be fixed by the
    Board.

        (2) No full dividends shall be declared or paid or set apart for payment
    on the Preferred Stock of any series ranking, as to dividends, on a parity
    with or junior to this Series for any period unless full cumulative
    dividends have been or contemporaneously are declared and paid or declared
    and a sum sufficient for the payment thereof set apart for such payment on
    this Series for all dividend payment periods terminating on or prior to the
    date of payment of such full cumulative dividends. When dividends are not
    paid in full, as aforesaid, upon the shares of this Series and any other
    preferred stock ranking on a parity as to dividends with this Series, all
    dividends declared upon shares of this Series and any other class or series
    of preferred stock of the Corporation ranking on a parity as to dividends
    with this Series shall be declared pro rata so that the amount of dividends
    declared per share on this Series and such other preferred stock shall in
    all cases bear to each other the same ratio that accrued dividends per share
    on the shares of this Series and such other preferred stock bear to each
    other. Holders of shares of this Series shall not be entitled to any
    dividend, whether payable in cash, property or stocks, in excess of full
    cumulative dividends, as herein provided, on this Series. No interest, or
    sum of money in lieu of interest, shall be payable in respect of any
    dividend payment or payments on this Series which may be in arrears.

        (3) So long as any shares of this Series are outstanding, no dividend
    (other than a dividend in Common Stock or in any other stock ranking junior
    to this Series as to dividends and upon liquidation and other than as
    provided in paragraph (2) of this Section (b)) shall be declared or paid or
    set aside for payment or other distribution declared or made upon the Common
    Stock or upon any other stock ranking junior to or on a parity with this
    Series as to dividends or upon liquidation, nor shall any Common Stock nor
    any other stock of the Corporation ranking junior to or on a parity with
    this Series as to dividends or upon liquidation be redeemed, purchased or
    otherwise acquired for any consideration (or any moneys be paid to or made
    available for a sinking fund for the redemption of any shares of any such
    stock) by the Corporation (except by conversion into or exchange for stock
    of the Corporation ranking junior to this Series as to dividends and upon
    liquidation) unless, in each case, the full cumulative dividends on all
    outstanding shares of this Series shall have been paid for all past dividend
    payment periods.

                                      B-1

<PAGE>

        (4) Dividends payable on this Series for any period, including the
    period from the original issue of such shares until March 1, 1992, shall be
    computed on the basis of a 360-day year consisting of twelve 30-day months.

    (c) Redemption.

        (1) The shares of this Series shall not be redeemable prior to December
    1, 1996. On and after December 1, 1996, the Corporation, at its option, may
    redeem shares of this Series, in whole or in part, at any time or from time
    to time, at a redemption price of $100 per share, plus accrued and unpaid
    dividends thereon to the date fixed for redemption.

        (2) In the event that fewer than all the outstanding shares of this
    Series are to be redeemed, the number of shares to be redeemed shall be
    determined by the Board and the shares to be redeemed shall be determined by
    lot or pro rata as may be determined by the Board or by any other method as
    may be determined by the Board in its sole discretion to be equitable.

        (3) In the event the Corporation shall redeem shares of this Series,
    notice of such redemption shall be given by first class mail, postage
    prepaid, mailed not less than 30 nor more than 60 days prior to the
    redemption date, to each holder of record of the shares to be redeemed, at
    such holder's address as the same appears on the stock register of the
    Corporation. Each such notice shall state: (i) the redemption date; (ii) the
    number of shares of this Series to be redeemed and, if fewer than all the
    shares held by such holder are to be redeemed, the number of such shares to
    be redeemed from such holder; (iii) the redemption price; (iv) the place or
    places where certificates for such shares are to be surrendered for payment
    of the redemption price; and (v) that dividends on the shares to be redeemed
    will cease to accrue on such redemption date.

        (4) Notice having been mailed as aforesaid, from and after the
    redemption date (unless default shall be made by the Corporation in
    providing money for the payment of the redemption price) dividends on the
    shares of this Series so called for redemption shall cease to accrue, and
    said shares shall no longer be deemed to be outstanding, and all rights of
    the holders thereof as stockholders of the Corporation (except the right to
    receive from the Corporation the redemption price) shall cease. Upon
    surrender in accordance with said notice of the certificates for any shares
    so redeemed (properly endorsed or assigned for transfer, if the Board shall
    so require and the notice shall so state), such shares shall be redeemed by
    the Corporation at the aforesaid redemption price. In case fewer than all
    the shares represented by any such certificate are redeemed, a new
    certificate shall be issued representing the unredeemed shares without cost
    to the holder thereof.

        (5) Notwithstanding the foregoing provisions of this Section (c), if any
    dividends on this Series are in arrears, no shares of this Series shall be
    redeemed unless all outstanding shares of this Series are simultaneously
    redeemed, and the Corporation shall not purchase or otherwise acquire any
    shares of this Series; provided, however, that the foregoing shall not
    prevent the purchase or acquisition of shares of this Series pursuant to a
    purchase or exchange offer made on the same terms to holders of all
    outstanding shares of this Series.

    (d) Liquidation Rights.

        (1) Upon the dissolution, liquidation or winding up of the Corporation,
    the holders of the shares of this Series shall be entitled to receive and be
    paid out of the assets of the Corporation available for distribution to its
    stockholders, before any payment or distribution shall be made on the Common
    Stock or on any other class of stock ranking junior to the shares of this
    Series upon liquidation, the amount of $100 per share, plus a sum equal to
    all dividends (whether or not earned or declared) on such shares accrued and
    unpaid thereon to the date of final distribution.

                                      B-2

<PAGE>

        (2) Neither the sale of all or substantially all the property or
    business of the Corporation nor the merger or consolidation of the
    Corporation into or with any other corporation or the merger or
    consolidation of any other corporation into or with the Corporation, shall
    be deemed to be a dissolution, liquidation or winding up, voluntary or
    involuntary, for the purposes of this Section (d).

        (3) After the payment to the holders of the shares of this Series of the
    full preferential amounts provided for in this Section (d), the holders of
    this Series as such shall have no right or claim to any of the remaining
    assets of the Corporation.

        (4) In the event the assets of the Corporation available for
    distribution to the holders of shares of this Series upon any dissolution,
    liquidation or winding up of the Corporation, whether voluntary or
    involuntary, shall be insufficient to pay in full all amounts to which such
    holders are entitled pursuant to paragraph (1) of this Section (d), no such
    distribution shall be made on account of any shares of any other class or
    series of Preferred Stock ranking on a parity with the shares of this Series
    upon such dissolution, liquidation or winding up unless proportionate
    distributive amounts shall be paid on account of the shares of this Series,
    ratably, in proportion to the full distributable amounts for which holders
    of all such parity shares are respectively entitled upon such dissolution,
    liquidation or winding up.

    (e) Conversion or Exchange. The holders of shares of this Series shall not
have any rights herein to convert such shares into or exchange such shares for
shares of any other class or classes or of any other series of any class or
classes of capital stock of the Corporation.

    (f) Voting. The shares of this Series shall not have any voting powers,
either general or special, except that:

        (1) Unless the vote or consent of the holders of a greater number of
    shares shall then be required by law, the consent of the holders of at least
    66 2/3% of all of the shares of this Series at the time outstanding, given
    in person or by proxy, either in writing or by a vote at a meeting called
    for the purpose at which the holders of shares of this Series shall vote
    together as a separate class, shall be necessary for authorizing, effecting
    or validating the amendment, alteration or repeal of any of the provisions
    of the Articles of Incorporation or of any certificate amendatory thereof or
    supplemental thereto (including any Certificate of the Voting Powers,
    Designations, Preferences and Relative, Participating, Optional or Other
    Special Rights, and the Qualifications, Limitations or Restrictions thereof,
    or any similar document relating to any series of Preferred Stock) which
    would adversely affect the preferences, rights, powers or privileges of this
    Series;

        (2) Unless the vote or consent of the holders of a greater number of
    shares shall then be required by law, the consent of the holders of at least
    66 2/3% of all of the shares of this Series and all other series of
    Preferred Stock ranking on a parity with shares of this Series, either as to
    dividends or upon liquidation, at the time outstanding, given in person or
    by proxy, either in writing or by a vote at a meeting called for the purpose
    at which the holders of shares of this Series and such other series of
    Preferred Stock shall vote together as a single class without regard to
    series, shall be necessary for authorizing, effecting, increasing or
    validating the creation, authorization or issue of any shares of any class
    of stock of the Corporation ranking prior to the shares of this Series as to
    dividends or upon liquidation, or the reclassification of any authorized
    stock of the Corporation into any such prior shares, or the creation,
    authorization or issue of any obligation or security convertible into or
    evidencing the right to purchase any such prior shares.

        (3) If, at the time of any annual meeting of stockholders for the
    election of directors, a default in preference dividends on any series of
    the Preferred Stock or any other class or series of preferred stock of the
    Corporation (other than the Corporation's Series II 6 1/2% Cumulative
    Convertible Preferred Stock (the "Series II Preferred") and any other class
    or series of the Corporation's preferred stock expressly entitled to elect
    additional directors to the Board by a vote separate and

                                      B-3

<PAGE>

    distinct from the vote provided for in this paragraph (3) ("Voting
    Preferred")) shall exist, the number of directors constituting the Board
    shall be increased by two (without duplication of any increase made pursuant
    to the terms of any other class or series of the Corporation's preferred
    stock other than the Series II Preferred and any Voting Preferred) and the
    holders of the Corporation's preferred stock of all classes and series
    (other than the Series II Preferred and any such Voting Preferred) shall
    have the right at such meeting, voting together as a single class without
    regard to class or series, to the exclusion of the holders of Common Stock,
    the Series II Preferred and the Voting Preferred, to elect two directors of
    the Corporation to fill such newly created directorships. Such right shall
    continue until there are no dividends in arrears upon shares of any class or
    series of the Corporation's preferred stock ranking prior to or on a parity
    with shares of this Series as to dividends (other than the Series II
    Preferred and any Voting Preferred). Each director elected by the holders of
    shares of any series of the Preferred Stock or any other class or series of
    the Corporation's preferred stock in an election provided for by this
    paragraph (3) (herein called a "Preferred Director") shall continue to serve
    as such director for the full term for which he shall have been elected,
    notwithstanding that prior to the end of such term a default in preference
    dividends shall cease to exist. Any Preferred Director may be removed by,
    and shall not be removed except by, the vote of the holders of record of the
    outstanding shares of the Corporation's preferred stock entitled to have
    originally voted for such director's election, voting together as a single
    class without regard to class or series, at a meeting of the stockholders,
    or of the holders of shares of the Corporation's preferred stock, called for
    that purpose. So long as a default in any preference dividends on any series
    of the Preferred Stock or any other class or series of preferred stock of
    the Corporation shall exist (other than the Series II Preferred and any
    Voting Preferred) (A) any vacancy in the office of a Preferred Director may
    be filled (except as provided in the following clause (B)) by an instrument
    in writing signed by the remaining Preferred Director and filed with the
    Corporation and (B) in the case of the removal of any Preferred Director,
    the vacancy may be filled by the vote of the holders of the outstanding
    shares of the Corporation's preferred stock entitled to have originally
    voted for the removed director's election, voting together as a single class
    without regard to class or series, at the same meeting at which such removal
    shall be voted. Each director appointed as aforesaid shall be deemed for all
    purposes hereto to be a Preferred Director.

        Whenever the term of office of the Preferred Directors shall end and a
    default in preference dividends shall no longer exist, the number of
    directors constituting the Board shall be reduced by two. For purposes
    hereof, a "default in preference dividends" on any series of the Preferred
    Stock or any other class or series of preferred stock of the Corporation
    shall be deemed to have occurred whenever the amount of accrued dividends
    upon such class or series of the Corporation's preferred stock shall be
    equivalent to six full quarterly dividends or more, and, having so occurred,
    such default shall be deemed to exist thereafter until, but only until, all
    accrued dividends on all such shares of the Corporation's preferred stock of
    each and every series then outstanding (other than the Series II Preferred,
    any Voting Preferred or shares of any class or series ranking junior to
    shares of this Series as to dividends) shall have been paid to the end of
    the last preceding quarterly dividend period.

    (g) Reacquired Shares. Shares of this Series which have been issued and
reacquired through redemption or purchase shall, upon compliance with an
applicable provision of the Rhode Island Business Corporation Act, have the
status of authorized and unissued shares of Preferred Stock and may be reissued
but only as part of a new series of Preferred Stock to be created by resolution
or resolutions of the Board.

    (h) Relation to Existing Preferred Classes of Stock. Shares of this Series
are equal in rank and preference with all other series of the Preferred Stock
outstanding on the date of original issue of the shares of this Series and the
Preferred Stock with Cumulative and Adjustable Dividends, $20.00 par

                                      B-4

<PAGE>

value, and are senior in rank and preference to the Common Stock and the
Cumulative Participating Junior Preferred Stock of the Corporation.

    (i) Relation to Other Preferred Classes of Stock. For purposes of this
resolution, any stock of any class or classes of the Corporation shall be deemed
to rank:

        (1) prior to the shares of this Series, either as to dividends or upon
    liquidation, if the holders of such class or classes shall be entitled to
    the receipt of dividends or of amounts distributable upon dissolution,
    liquidation or winding up of the Corporation, as the case may be, in
    preference or priority to the holders of shares of this Series;

        (2) on a parity with shares of this Series, either as to dividends or
    upon liquidation, whether or not the dividend rates, dividend payment dates
    or redemption or liquidation prices per share or sinking fund provisions, if
    any, be different from those of this Series, if the holders of such stock
    shall be entitled to the receipt of dividends or of amounts distributable
    upon dissolution, liquidation or winding up of the Corporation, as the case
    may be, in proportion to their respective dividend rates or liquidation
    prices, without preference or priority, one over the other, as between the
    holders of such stock and the holders of shares of this Series; and

        (3) junior to the shares of this Series, either as to dividends or upon
    liquidation, if such class shall be Common Stock or if the holders of shares
    of this Series shall be entitled to receipt of dividends or of amounts
    distributable upon dissolution, liquidation or winding up of the
    Corporation, as the case may be, in preference or priority to the holders of
    shares of such class or classes.

                                      B-5

<PAGE>

                                                                       EXHIBIT C

                          FLEET FINANCIAL GROUP, INC.
                        DUAL CONVERTIBLE PREFERRED STOCK

    (a) Designation. The designation of this series of Preferred Stock created
by this resolution shall be "Dual Convertible Preferred Stock" (the "Dual
Convertible Preferred Stock") consisting of 1,415,000 shares. The stated value
of the Dual Convertible Preferred Stock shall be $200 per share.

    (b) Rank. The Dual Convertible Preferred Stock shall, with respect to
dividend rights and rights on liquidation, winding up and dissolution, rank
prior to the Common Stock, par value $1.00 per share (the "Common Stock"), of
the Corporation. (All equity securities of the Corporation to which the Dual
Convertible Preferred Stock ranks prior with respect to dividend rights and
rights on liquidation, winding up and dissolution, including the Common Stock,
are collectively referred to herein as the "Junior Securities", all equity
securities of the Corporation with which the Dual Convertible Preferred Stock
ranks on a parity with respect to dividend rights and rights on liquidation,
winding up and dissolution are collectively referred to herein as the "Parity
Securities" and all equity securities of the Corporation to which the Dual
Convertible Preferred Stock ranks junior, whether with respect to dividends or
upon liquidation, dissolution, winding-up or otherwise, are collectively
referred to herein as the "Senior Securities.") The Dual Convertible Preferred
Stock shall be subject to the creation of Junior Securities, Parity Securities
and Senior Securities, subject, in the case of Senior Securities, to obtaining
the approval of the holders of the shares of the Dual Convertible Preferred
Stock in accordance with paragraph (h).

    (c) Dividends.

        (i) The holders of the shares of Dual Convertible Preferred Stock shall
    be entitled to receive, out of funds legally available for the payment of
    dividends, cumulative dividends in an amount equal to 50% of the dividends
    declared on the common stock, par value $.01 per share ("Holding Common
    Stock"), of Fleet/Norstar Holding Company, Inc., a Rhode Island corporation
    ("Holding"), and its successor or assign; provided, however, that dividends
    shall not become payable on the shares of the Dual Convertible Preferred
    Stock until an aggregate of $15 million of dividends have been declared by
    Holding and shall only become payable to the extent of dividends declared by
    Holding in excess of such amount; and, provided further, that the amount of
    such dividends shall be subject to reduction in accordance with paragraph
    (f) (iv); and, provided further, that dividends shall not become payable on
    the shares of the Dual Convertible Preferred Stock as a result of the
    declaration of the Dividend Note (as hereinafter defined) or other amounts
    payable as dividends by Holding to the Corporation pursuant to the Tax
    Allocation Agreement (as hereinafter defined). Such dividends shall be
    payable from time to time as declared by the Board (each of such dates being
    a "dividend payment date"), in preference to dividends on the Junior
    Securities. Such dividends shall be paid to the holders of record at the
    close of business on the tenth business day immediately preceding each
    dividend payment date (each of such dates being a "dividend payment record
    date"). Each of such dividends shall be fully cumulative and shall accrue
    without interest, until paid.

        (ii) All dividends paid with respect to shares of the Dual Convertible
    Preferred Stock pursuant to paragraph (c)(i) shall be paid pro rata to the
    holders entitled thereto.

        (iii) No full dividends shall be declared by the Board of Directors or
    paid or set apart for payment by the Corporation on any Parity Securities
    for any period unless full cumulative accrued dividends have been or
    contemporaneously are declared and paid or declared and a sum set apart
    sufficient for such payment on the Dual Convertible Preferred Stock. If any
    dividends are not paid

                                      C-1

<PAGE>

    in full upon the shares of the Dual Convertible Preferred Stock and any
    other Parity Securities, all dividends declared upon shares of the Dual
    Convertible Preferred Stock and any other Parity Securities shall be
    declared pro rata so that the amount of dividends declared per share of the
    Dual Convertible Preferred Stock and such Parity Securities shall in all
    cases bear to each other the same ratio that accrued dividends per share on
    the Dual Convertible Preferred Stock and such Parity Securities bear to each
    other. No interest, or sum of money in lieu of interest, shall be payable in
    respect of any dividend payment or payments on the Dual Convertible
    Preferred Stock or any other Parity Securities which may be in arrears. Any
    dividend not paid pursuant to paragraph (c)(i) hereof or this paragraph
    (c)(iii) shall be fully cumulative and shall accrue (whether or not
    declared), without interest, as set forth in paragraph (c)(i) hereof.

        (iv) (A) Holders of shares of the Dual Convertible Preferred Stock shall
    be entitled to receive the dividends provided for in paragraph (c)(i) hereof
    in preference to and in priority over any dividends upon any of the Junior
    Securities.

        (B) So long as any shares of the Dual Convertible Preferred Stock are
    outstanding, the Board of Directors shall not declare, and the Corporation
    shall not pay or set apart for payment, any dividend on any of the Junior
    Securities or make any payment on account of, or set apart for payment money
    for a sinking or other similar fund for, the repurchase, redemption or other
    retirement of, any of the Junior Securities or Parity Securities or any
    warrants, rights or options exercisable for or convertible into any of the
    Junior Securities or Parity Securities, or make any distribution in respect
    of the Junior Securities, either directly or indirectly, and whether in
    cash, obligations or shares of the Corporation or other property (other than
    distributions or dividends in Junior Securities to the holders of Junior
    Securities), and shall not permit any corporation or other entity directly
    or indirectly controlled by the Corporation to purchase or redeem any of the
    Junior Securities or Parity Securities or any warrants, rights, calls or
    options exercisable for or convertible into any of the Junior Securities or
    Parity Securities unless prior to or concurrently with such declaration,
    payment, setting apart for payment, repurchase, redemption or other
    retirement or distribution, as the case may be, all accrued and unpaid
    dividends on shares of the Dual Convertible Preferred Stock not paid on the
    dates provided for in paragraph (c) (i) hereof shall have been or be paid;
    provided, however, that the foregoing restriction shall not prohibit the
    Corporation from redeeming the rights outstanding under that certain Rights
    Agreement dated as of November 21, 1990, as amended, between the Corporation
    and Fleet National Bank, for a redemption price not in excess of $.01 per
    right.

    (d) Payment in Liquidation.

        (i) In the event of any voluntary or involuntary liquidation,
    dissolution or winding up of the affairs of the Corporation, the holders of
    shares of Dual Convertible Preferred Stock then outstanding shall be
    entitled to be paid out of the assets of the Corporation available for
    distribution to its shareholders an amount in cash equal to $200 for each
    share outstanding, plus an amount in cash equal to all accrued but unpaid
    dividends thereon to the date of liquidation, dissolution or winding up,
    before any payment shall be made or any assets distributed to the holders of
    any of the Junior Securities. If the assets of the Corporation are not
    sufficient to pay in full the liquidation payments payable to the holders of
    outstanding shares of the Dual Convertible Preferred Stock and any Parity
    Securities, then the holders of all such shares shall share ratably in such
    distribution of assets in accordance with the amount which would be payable
    on such distribution if the amounts to which the holders of outstanding
    shares of Dual Convertible Preferred Stock and the holders of outstanding
    shares of such Parity Securities are entitled were paid in full.

        (ii) For the purposes of this paragraph (d), neither the voluntary sale,
    conveyance, lease, exchange or transfer (for cash, shares of stock,
    securities or other consideration) of all or

                                      C-2

<PAGE>

    substantially all of the property or assets of the Corporation nor the
    consolidation or merger of the Corporation with or into one or more other
    corporations nor the consolidation or merger of one or more corporations
    with or into the Corporation shall be deemed to be a voluntary or
    involuntary liquidation, dissolution or winding up.

    (e) Common Stock Conversion.

        (i) Upon the terms and in the manner set forth in this paragraph (e) and
    subject to the provisions for adjustment contained in paragraph (e) (vii),
    (A) the shares of the Dual Convertible Preferred Stock shall be convertible,
    in whole, but not in part, at the option of the holders thereof, at any time
    after the date that is one year after the Issue Date (as hereinafter
    defined) and (B) each share of the Dual Convertible Preferred Stock shall be
    convertible, from time to time in part, after the date that is ten years
    after the Issue Date, or such earlier date as provided in paragraph (e)(ii),
    in either case, upon surrender to the Corporation of the certificates for
    the shares to be converted, into a number of fully paid and nonassessable
    shares of Common Stock equal to the aggregate stated value of the Dual
    Convertible Preferred Stock to be converted divided by a conversion price
    (the "Conversion Price") of $17.65. As used herein, the term "Issue Date"
    shall mean the date of initial issuance of the Dual Convertible Preferred
    Stock.

        (ii) If, prior to the date that is one year after the Issue Date, there
    occurs a sale, conveyance, exchange or transfer (for cash, shares of stock,
    securities or other consideration) of all or substantially all of the
    property or assets of the Corporation or a consolidation or merger of the
    Corporation with or into another corporation in which the shares of Common
    Stock are converted into cash, assets or securities (other than shares of
    Common Stock where the Corporation is the surviving corporation), the time
    when the conversion rights of holders of shares of Dual Convertible
    Preferred Stock into Common Stock become effective shall be accelerated and
    such conversion rights shall be effective at and after a time at least 20
    business days prior to the consummation of such transaction.

        (iii) In order to convert shares of the Dual Convertible Preferred Stock
    into Common Stock, (x) if such shares are converted in whole, but not in
    part, pursuant to paragraph (e)(i)(A) above, there shall be delivered to the
    Corporation written evidence reasonably satisfactory to it that the holders
    of a majority of the shares of Dual Convertible Preferred Stock have elected
    to convert the Dual Convertible Preferred Stock into Common Stock (the
    "Common Stock Conversion Election"), and (y) if such shares are converted in
    part, the holder thereof shall deliver a properly completed and duly
    executed written notice of election to convert specifying the number (in
    whole shares) of the shares of the Dual Convertible Preferred Stock to be
    converted. In either case, each holder of shares of the Dual Convertible
    Preferred Stock shall (A) deliver a written notice to the Corporation at its
    principal office or at the office of the agency which may be maintained for
    such purpose (the "Common Stock Conversion Agent") specifying the name or
    names in which such holder wishes the certificate or certificates for shares
    of Common Stock to be issued, (B) surrender the certificate for such shares
    of Dual Convertible Preferred Stock to the Corporation or the Common Stock
    Conversion Agent, accompanied, if so required by the Corporation or the
    Common Stock Conversion Agent, by a written instrument or instruments of
    transfer in form reasonably satisfactory to the Corporation or the Common
    Stock Conversion Agent duly executed by the holder or his attorney duly
    authorized in writing, and (C) pay any transfer or similar tax required by
    paragraph (e)(ix).

        (iv) (A) A "Common Stock Conversion" shall be deemed to have been
    effected at the close of business on the date (the "Common Stock Conversion
    Date") on which the Corporation or the Common Stock Conversion Agent shall
    have received (x) the written notice of Common Stock Conversion Election or
    (y) a notice of election to convert, a surrendered certificate, any required

                                      C-3

<PAGE>

    payments contemplated by paragraph (e) (ix) below, and all other required
    documents. Immediately upon conversion, the rights of the holders of
    converted shares of Dual Convertible Preferred Stock shall cease and the
    persons entitled to receive the shares of Common Stock upon the conversion
    of such shares of Dual Convertible Preferred Stock shall be treated for all
    purposes as having become the beneficial owners of such shares of Common
    Stock; provided, however, that such persons shall be entitled to receive
    when paid dividends accrued on such shares of Dual Convertible Preferred
    Stock to the last preceding dividend payment date and unpaid as of the date
    of such conversion. A Common Stock Conversion shall be at the Conversion
    Price in effect on such date, unless the stock transfer books of the
    Corporation shall be closed on that date, in which event such person or
    persons shall be deemed to have become such holder or holders of record of
    the Common Stock at the close of business on the next succeeding day on
    which such stock transfer books are open, but such conversion shall be at
    the Conversion Price in effect on the Common Stock Conversion Date.

        (B) As promptly as practicable after the Common Stock Conversion Date,
    the Corporation shall deliver or cause to be delivered at the office or
    agency of the Common Stock Conversion Agent, to or upon the written order of
    the holders of the surrendered shares of Dual Convertible Preferred Stock, a
    certificate or certificates representing the number of fully paid and
    nonassessable shares of Common Stock, with no personal liability attaching
    to the ownership thereof, free of all taxes with respect to the issuance
    thereof, liens, charges and security interests and not subject to any
    preemptive rights, into which such shares of Dual Convertible Preferred
    Stock have been converted in accordance with the provisions of this
    paragraph (e), and any cash payable in respect of fractional shares as
    provided in paragraph (e)(v).

        (C) Upon the surrender of a certificate representing shares of Dual
    Convertible Preferred Stock that is converted in part, the Corporation shall
    issue or cause to be issued for the holder a new certificate representing
    shares of Dual Convertible Preferred Stock equal in number to the
    unconverted portion of the shares of Dual Convertible Preferred Stock
    represented by the certificate so surrendered.

        (v) No fractional shares or scrip representing fractional shares of
    Common Stock shall be issued upon the conversion or redemption of any shares
    of Dual Convertible Preferred Stock. Instead of any fractional interest in a
    share of Common Stock which would otherwise be deliverable upon the
    conversion or redemption of a share of Dual Convertible Preferred Stock, the
    Corporation shall pay to the holder of such share (a "Fractional
    Shareholder") an amount in cash (computed to the nearest cent) equal to the
    current market price (as defined in paragraph (e)(vii)(E) below) thereof on
    the business day next preceding the day of conversion or redemption. If more
    than one share shall be surrendered for conversion or redemption at one time
    by the same holder, the number of full shares of Common Stock issuable upon
    conversion or redemption thereof shall be computed on the basis of the
    aggregate stated value of the shares of Dual Convertible Preferred Stock so
    surrendered.

        (vi) The holders of shares of Dual Convertible Preferred Stock at the
    close of business on a dividend payment record date shall be entitled to
    receive the dividend payable on such shares on the corresponding dividend
    payment date notwithstanding the conversion thereof or the Corporation's
    default in payment of the dividend due on such dividend payment date.

        (vii) The Conversion Price shall be subject to adjustment as follows:

           (A) If the Corporation shall (1) declare or pay a dividend on its
       outstanding Common Stock in shares of Common Stock or make a distribution
       to holders of its Common Stock in shares of Common Stock, (2) subdivide
       its outstanding shares of Common Stock into a greater number of shares of
       Common Stock, (3) combine its outstanding shares of Common Stock into a
       smaller number of shares of Common Stock or (4) issue by reclassification
       of its shares

                                      C-4

<PAGE>

       of Common Stock other securities of the Corporation, then the Conversion
       Price in effect immediately prior thereto shall be adjusted so that the
       holder of any shares of Dual Convertible Preferred Stock thereafter
       converted shall be entitled to receive the number and kind of shares of
       Common Stock or other securities that the holder would have owned or have
       been entitled to receive after the happening of any of the events
       described above had such shares of Dual Convertible Preferred Stock been
       converted immediately prior to the happening of such event or any record
       date with respect thereto. An adjustment made pursuant to this paragraph
       (e)(vii)(A) shall become effective on the date of the dividend payment,
       subdivision, combination or issuance retroactive to the record date with
       respect thereto, if any, for such event. Such adjustment shall be made
       successively.

           (B) If the Corporation shall issue to all holders of its Common Stock
       rights, options, warrants or convertible or exchangeable securities
       containing the right to subscribe for or purchase shares of Common Stock
       at a price per share that is lower than the then current market price per
       share of Common Stock (as defined in paragraph (e)(vii)(E) below), then
       the Conversion Price shall be adjusted in accordance with the following
       formula:

<TABLE>
<S>       <C>   <C>
           0 +    (N x P)
                    (M)
AC = C x
                0 + N
</TABLE>

where:

<TABLE>
                 <S>  <C>   <C>
                 AC      =  the adjusted Conversion Price.
                 C       =  the current Conversion Price.
                 0       =  the number of shares of Common Stock outstanding on the record date.
                 N       =  the number of additional shares of Common Stock offered.
                 P       =  the offering price per share of the additional shares.
                            the current market price per share of Common Stock on the record
                 M       =  date.
</TABLE>

        The adjustment shall be made successively whenever any such rights,
    options, warrants or convertible or exchangeable securities are issued, and
    shall become effective immediately after the record date for the
    determination of shareholders entitled to receive the rights, options,
    warrants or convertible or exchangeable securities.

        (C) Upon the expiration of any rights, options, warrants or convertible
    or exchangeable securities issued by the Corporation to all holders of its
    Common Stock which caused an adjustment to the Conversion Price pursuant to
    paragraph (e) (vii) (B), if any thereof shall not have been exercised, then
    the Conversion Price shall be increased by the amount of the initial
    adjustment of the Conversion Price pursuant to paragraph (e) (vii) (B) in
    respect of such expired rights, options, warrants or convertible or
    exchangeable securities.

        (D) If the Corporation shall distribute to all holders of its
    outstanding Common Stock any shares of capital stock of the Corporation
    (other than Common Stock) or evidences of indebtedness or assets (excluding
    ordinary cash dividends and dividends or distributions referred to in
    paragraphs (e) (vii) (A) and (B) above) or rights or warrants to subscribe
    for or purchase any of its securities (excluding those referred to in
    paragraph (e) (vii) (B) above), (any of the foregoing being hereinafter in
    this paragraph (e) (vii) (D) called the "Securities or Assets"), then in
    each such case, unless the Corporation elects to reserve shares or other
    units of such Securities or Assets for distribution to the holders of the
    Dual Convertible Preferred Stock upon the conversion of the shares of Dual
    Convertible Preferred Stock so that any such holder converting shares of
    Dual Convertible Preferred Stock will receive upon such conversion, in
    addition to the shares of the Common Stock to which such holder is entitled,
    the amount and kind of such Securities or Assets which such holder would
    have received if such holder had, immediately prior to the record date for

                                      C-5

<PAGE>

    the distribution of the Securities or Assets, converted its shares of Dual
    Convertible Preferred Stock into Common Stock, the Conversion Price shall be
    adjusted so that the same shall equal the price determined by multiplying
    the Conversion Price in effect immediately prior to the date of such
    distribution by a fraction of which the numerator shall be the current
    market price per share (as defined in paragraph (e) (vii) (E) below) of the
    Common Stock on the record date mentioned below less the then fair market
    value (as determined by the Board in good faith) of the portion of the
    capital stock or assets or evidences of indebtedness so distributed or of
    such rights or warrants applicable to one share of Common Stock, and of
    which the denominator shall be the current market price per share of the
    Common Stock on such record date; provided, however, that if the then fair
    market value (as so determined) of the portion of the Securities or Assets
    so distributed applicable to one share of Common Stock is equal to or
    greater than the current market price per share of the Common Stock on the
    record date mentioned above, in lieu of the foregoing adjustment, adequate
    provision shall be made so that each holder of shares of the Dual
    Convertible Preferred Stock shall have the right to receive the amount and
    kind of Securities and Assets such holder would have received had such
    holder converted each such share of the Dual Convertible Preferred Stock
    immediately prior to the record date for the distribution of the Securities
    or Assets. Such adjustment shall become effective immediately after the
    record date for the determination of shareholders entitled to receive such
    distribution.

        (E) For the purposes of any computation under paragraph (e) (vii), and
    for the purposes of paragraphs (e) (v) and (g)(ii), the current market price
    per share of Common Stock at any date shall be deemed to be the average of
    the daily closing prices for the 20 consecutive trading days commencing on
    the 30th trading day prior to the date in question. The closing price for
    each day shall be (i) if the Common Stock is listed or admitted to trading
    on a national securities exchange, the closing price on the New York Stock
    Exchange Consolidated Tape (or any successor composite tape reporting
    transactions on national securities exchanges) or, if such a composite tape
    shall not be in use or shall not report transactions in the Common Stock,
    the last reported sales price regular way on the principal national
    securities exchange on which the Common Stock is listed or admitted to
    trading (which shall be the national securities exchange on which the
    greatest number of shares of Common Stock has been traded during such 20
    consecutive trading days), or, if there is no transaction on any such day in
    any such situation, the mean of the bid and asked prices on such day or,
    (ii) if the Common Stock is not listed or admitted to trading on any such
    exchange, the closing price, if reported, or, if the closing price is not
    reported, the average of the closing bid and asked prices as reported by the
    National Association of Securities Dealers Automated Quotation System
    ("NASDAQ") or, (iii) if bid and asked prices for the Common Stock on each
    such day shall not have been reported through NASDAQ, the average of the bid
    and asked prices for such date as furnished by any three New York Stock
    Exchange member firms regularly making a market in the Common Stock and not
    affiliated with the Corporation selected for such purpose by the Board or,
    (iv) if no such quotations are available, the fair market value of the
    Common Stock as determined by a New York Stock Exchange member firm
    regularly making a market in the Common Stock selected for such purpose by
    the Board.

        (F) No adjustment in the Conversion Price shall be required unless such
    adjustment would require an increase or decrease of at least 1% of such
    price; provided, however, that any adjustments which by reason of this
    paragraph (e) (vii) (F) are not required to be made shall be carried forward
    and taken into account in any subsequent adjustment. All calculations under
    this paragraph (e) (vii) shall be made to the nearest one hundredth of a
    cent or to the nearest one-hundredth of a share, as the case may be.

        (G) If the Corporation shall be a party to any transaction, including
    without limitation a merger, consolidation, sale of all or substantially all
    of the Corporation's assets, liquidation or recapitalization of the Common
    Stock (each of the foregoing being referred to as a "Transaction"), in each
    case (except in the case of a Common Stock Fundamental Change (as
    hereinafter defined))

                                      C-6

<PAGE>

    as a result of which shares of Common Stock shall be converted into the
    right to receive stock, securities or other property (including cash or any
    combination thereof), in addition to the right to exchange the Dual
    Convertible Preferred Stock for Holding Common Stock, which shall survive
    the consummation of any such Transaction, each share of Dual Convertible
    Preferred Stock shall thereafter be convertible into the kind and amount of
    shares of stock and other securities and property receivable (including
    cash) upon the consummation of such Transaction by a holder of that number
    of shares of Common Stock into which one share of Dual Convertible Preferred
    Stock was convertible immediately prior to such Transaction. The Corporation
    shall not be a party to any Transaction unless the terms of such Transaction
    are consistent with the provisions of this paragraph (e) (vii) (G) and it
    shall not consent or agree to the occurrence of any Transaction until the
    corporation has entered into an agreement with the successor or purchasing
    entity, as the case may be, for the benefit of the holders of the Dual
    Convertible Preferred Stock, which shall contain provisions (i) enabling the
    holders of the Dual Convertible Preferred Stock to convert into the
    consideration received by holders of Common Stock at the Conversion Price
    immediately after such Transaction and (ii) acknowledging the right of the
    Dual Convertible Preferred Stock to be exchanged for Holding Common Stock
    and assuming any obligations with respect thereto. The provisions of this
    paragraph (e) (vii) (G) shall similarly apply to successive Transactions.

        (H) In the event of a Common Stock Fundamental Change, in addition to
    the right to exchange the Dual Convertible Preferred Stock for Holding
    Common Stock, which shall survive the consummation of any such Common Stock
    Fundamental Change, each share of Dual Convertible Preferred Stock shall be
    convertible into common stock of the kind received by holders of Common
    Stock as the result of such Common Stock Fundamental Change. The Conversion
    Price immediately following such Common Stock Fundamental Change shall be
    the Conversion Price in effect immediately prior to such Common Stock
    Fundamental Change multiplied by a fraction, the numerator of which is the
    Purchaser Stock Price (as hereinafter defined) and the denominator of which
    is the Applicable Price (as hereinafter defined). The Corporation shall not
    consent or agree to the occurrence of any Common Stock Fundamental Change
    until the Corporation has entered into an agreement with the successor or
    purchasing entity, as the case may be, for the benefit of the holders of the
    Dual Convertible Preferred Stock, which shall contain provisions (i)
    enabling the holders of the Dual Convertible Preferred Stock to convert into
    the consideration received by holders of Common Stock at the Conversion
    Price immediately after such Fundamental Change and (ii) acknowledging the
    right of the Dual Convertible Preferred Stock to be exchanged for Holding
    Common Stock and assuming any obligations with respect thereto. The
    provisions of this paragraph (e)(vii)(H) shall similarly apply to successive
    Common Stock Fundamental Changes.

        (I) As used herein:

           (1) The term "Applicable Price" means the current market price for
       one share of the Common Stock (determined in accordance with paragraph
       (e)(vii)(E)) on the record date for the determination of the holders of
       Common Stock entitled to receive common stock in connection with such
       Common Stock Fundamental Change, or, if there is no such record date, on
       the date upon which the holders of Common Stock shall have the right to
       receive such common stock.

           (2) The term "Common Stock Fundamental Change" shall mean the
       occurrence of any transaction or event in connection with which all or
       substantially all the Common Stock shall be exchanged for, converted
       into, acquired for or shall constitute solely the right to receive common
       stock that, for the ten consecutive trading days immediately prior to
       such Common Stock Fundamental Change, has been admitted for listing on a
       national securities exchange or quoted on the National Market System of
       NASDAQ (whether by means of an exchange order, liquidation, tender offer,
       consolidation, merger, combination, reclassification, recapitalization or
       otherwise).

                                      C-7

<PAGE>

           (3) The term "Purchaser Stock Price" shall mean, with respect to any
       Common Stock Fundamental Change, the current market price for one share
       of the common stock received by holders of Common Stock in such Common
       Stock Fundamental Change (determined in accordance with paragraph
       (e)(vii)(E) as if such paragraph were applicable to such common stock) on
       the record date for the determination of the holders of Common Stock
       entitled to receive such common stock or, if there is no such record
       date, on the date upon which the holders of Common Stock shall have the
       right to receive such common stock.

        (J) For the purposes of this paragraph (e)(vii) and paragraph (e)(x),
    the term "shares of Common Stock" shall mean (i) the class of stock
    designated as the Common Stock of the Corporation at the date hereof or (ii)
    any other class of stock resulting from successive changes or
    reclassifications of such shares consisting solely of changes in par value,
    or from no par value to par value. If at any time, as a result of an
    adjustment made pursuant to paragraphs (e) (vii) (A), (D), (G) or (H) above,
    the holders of Dual Convertible Preferred Stock shall become entitled to
    receive any securities other than shares of Common Stock, thereafter the
    number of such other securities so issuable upon conversion of the shares of
    Dual Convertible Preferred Stock shall be subject to adjustment from time to
    time in a manner and on terms as nearly equivalent as practicable to the
    provisions with respect to the shares of Dual Convertible Preferred Stock
    contained in this paragraph (e) (vii).

        (K) Notwithstanding the foregoing, in any case which this paragraph (e)
    (vii) provides that an adjustment shall become effective immediately after a
    record date for an event, the Corporation may defer until the occurrence of
    such event (i) issuing to the holder of any share of Dual Convertible
    Preferred Stock converted after such record date and before the occurrence
    of such event the additional shares of Common Stock issuable upon such
    conversion before giving effect to such adjustment and (ii) paying to such
    holder any amount in cash in lieu of any fraction pursuant to paragraph
    (e)(v).

        (L) If the Corporation shall take any action affecting the Common Stock,
    other than action described in this paragraph (e) (vii), which in the
    opinion of the Board would materially adversely affect the conversion rights
    of the holders of the shares of Dual Convertible Preferred Stock, the
    Conversion Price for the Dual Convertible Preferred Stock may be adjusted,
    to the extent permitted by law, in such manner, if any, and at such time, as
    the Board may determine in good faith to be equitable in the circumstances.
    Failure of the Board to provide for any such adjustment prior to the
    effective date of any such action by the Corporation affecting the Common
    Stock shall be evidence that such Board has determined that it is equitable
    to make no adjustments in the circumstances.

        (viii) Whenever the Conversion Price is adjusted as herein provided, the
    Chief Financial Officer of the Corporation shall compute the adjusted
    Conversion Price in accordance with the foregoing provisions and shall
    prepare a certificate setting forth such adjusted Conversion Price and
    showing in reasonable detail the facts upon which such adjustment is based.
    A copy of such certificate shall be filed promptly with the Common Stock
    Conversion Agent. Promptly after delivery of such certificate, the
    Corporation shall prepare a notice of such adjustment of the Conversion
    Price setting forth the adjusted Conversion Price and the date on which such
    adjustment becomes effective and shall mail such notice of such adjustment
    of the Conversion Price to the holder of each share of Dual Convertible
    Preferred Stock at his last address as shown on the stock books of the
    Corporation.

                                      C-8

<PAGE>

        (ix) The Corporation will pay any and all documentary, stamp or similar
    issue or transfer taxes payable in respect of the issue or delivery of
    shares of Common Stock on the conversion of shares of Dual Convertible
    Preferred Stock pursuant to this paragraph (e); provided, however, that the
    Corporation shall not be required to pay any tax which may be payable in
    respect of any registration or transfer involved in the issue or delivery of
    shares of Common Stock in a name other than that of the registered holder of
    Dual Convertible Preferred Stock converted or to be converted, and no such
    issue or delivery shall be made unless and until the person requesting such
    issue has paid to the Corporation the amount of any such tax or has
    established, to the satisfaction of the Corporation, that such tax has been
    paid.

        (x) (A) The Corporation shall at all times reserve and keep available,
    free from all liens, charges and security interests and not subject to any
    preemptive rights, out of the aggregate of its authorized but unissued
    Common Stock or its issued Common Stock held in its treasury, or both, for
    the purpose of effecting the conversion of the Dual Convertible Preferred
    Stock, the full number of shares of Common Stock then deliverable upon the
    conversion of all outstanding shares of the Dual Convertible Preferred
    Stock.

        (B) Before taking any action which would cause an adjustment reducing
    the Conversion Price below the then par value (if any) of the Common Stock
    issuable upon conversion of the Dual Convertible Preferred Stock, the
    Corporation will take any corporate action which may, in the opinion of its
    counsel, be necessary in order that the Corporation may validly and legally
    issue fully paid and nonassessable shares of such Common Stock at such
    adjusted Conversion Price.

        (xi) If (A) the Corporation shall declare a dividend on its outstanding
    Common Stock (excluding ordinary cash dividends) or make a distribution to
    holders of its Common Stock; (B) the Corporation shall authorize the
    granting to the holders of the Common Stock of rights, options, warrants or
    convertible or exchangeable securities containing the right to subscribe for
    or purchase any shares of Common Stock or any of its securities; (C) there
    shall be any reclassification of the Common Stock or any consolidation or
    merger to which the Corporation is a party and for which approval of any
    shareholders of the Corporation is required, or the sale or transfer of all
    or substantially all of the assets of the Corporation; or (D) there shall be
    any Common Stock Fundamental Change; then the Corporation shall cause to be
    mailed to the holders of shares of the Dual Convertible Preferred Stock at
    their addresses as shown on the stock books of the Corporation, as promptly
    as possible, but at least 15 days, prior to the applicable date hereinafter
    specified, a notice stating (l) the date on which a record is to be taken
    for the purpose of such dividend or distribution, or, if a record is not to
    be taken, the date as of which the holders of Common Stock of record to be
    entitled to such dividend or distribution are to be determined or (2) the
    date on which such reclassification, consolidation, merger, sale, transfer
    or Common Stock Fundamental Change is expected to become effective, and the
    date as of which it is expected that holders of Common Stock of record shall
    be entitled to exchange their shares of Common Stock for securities or other
    property deliverable upon such reclassification, consolidation, merger,
    sale, transfer or Common Stock Fundamental Change.

    (f) Holding Exchange.

        (i) Upon the terms and in the manner set forth in this paragraph (f),
    the shares of Dual Convertible Preferred Stock shall be exchangeable, in
    whole, but not in part, at the option of the holders thereof, upon surrender
    to the Corporation of the certificates representing such shares of Dual
    Convertible Preferred Stock, for a number of fully paid and nonassessable
    shares of Holding Common Stock equal to 50% of the shares of Holding Common
    Stock on a fully diluted basis on the Holding Exchange Date (as hereinafter
    defined).

        (ii) On the Issue Date, all of the shares of Dual Convertible Preferred
    Stock will be issued to one or more limited partnerships (the
    "Partnerships"), for which Kohlberg Kravis Roberts & Co. or one of its
    affiliates acts as sole general partner. The Partnerships shall distribute
    all shares of

                                      C-9

<PAGE>

    Dual Convertible Preferred Stock then owned by the Partnerships to the
    partners thereof (the "Distribution") upon the earlier to occur of (A) the
    date of the Automatic Early Distribution (as hereinafter defined) or (B) the
    date that is six years after the Issue Date, unless the Partnerships shall
    have received the consent of the Board of Governors of the Federal Reserve
    System (the "Federal Reserve Board") to an alternative date on which to
    effect the Distribution (which shall not be earlier than the date that is
    four years after the Issue Date). The Partnerships shall promptly notify the
    Corporation of the Distribution.

        (iii) The shares of Dual Convertible Preferred Stock shall be
    exchangeable for Holding Common Stock, in whole, but not in part, in
    accordance with this paragraph (f), (A) at any time after the Automatic
    Early Distribution shall have been effected and before the date that is ten
    years after the Issue Date, or (B) from time to time after the date that is
    (x) four years after the Issue Date or at any time after such date, if the
    Partnerships do not own any shares of Dual Convertible Preferred Stock on
    any such date and before the date that is ten years after the Issue Date, or
    (y) the date that the Distribution shall have been effected, which shall be
    six years after the Issue Date unless the Partnerships shall have received
    the consent of the Federal Reserve Board to an alternative date on which to
    effect the Distribution (which shall not be earlier than the date that is
    four years after the Issue Date) and before the date that is ten years after
    the Issue Date (the period of time set forth in either clause (x) or (y) of
    this paragraph (f)(iii)(B) is referred to herein as the "Exchange Period").

        (iv) At any time and from time to time during the Exchange Period, the
    holders of a majority of the shares of the Dual Convertible Preferred Stock
    shall have the right to have an independent nationally recognized investment
    banking firm render an opinion (an "Appraisal") of the fair price for all
    the outstanding shares of Holding Common Stock as if all such shares were to
    be sold to a third party in their entirety reflecting a full control premium
    (the "Appraised Price"). The fees and expenses of such investment banking
    firm shall be paid by the Corporation. The Corporation shall be entitled to
    reduce the amount of dividends that would otherwise be payable on the Dual
    Convertible Preferred Stock pursuant to paragraph (c) (i) by the amount of
    such fees and expenses paid by the Corporation. The investment banking firm
    that performs each Appraisal shall be selected by the Corporation but shall
    be reasonably acceptable to the holders of a majority of the shares of the
    Dual Convertible Preferred Stock. The holders of a majority of the shares of
    the Dual Convertible Preferred Stock shall have 30 days to accept or reject
    the Appraised Price set by any Appraisal. The Dual Convertible Preferred
    Stock will become exchangeable for Holding Common Stock for a period of 90
    days commencing on the date that is six months after the written acceptance
    by the holders of a majority of the shares of the Dual Convertible Preferred
    Stock of the Appraised Price set by an Appraisal. If the holders of the Dual
    Convertible Preferred Stock do not elect to exchange their shares of the
    Dual Convertible Preferred Stock for Holding Common Stock during any such
    90-day period, in addition to their other rights hereunder, the holders
    shall be entitled to have additional Appraisals rendered and to otherwise
    comply with the requirements hereof to have the Dual Convertible Preferred
    Stock again become exchangeable for Holding Common Stock.

        (v) The right to exchange the Dual Convertible Preferred Stock for
    Holding Common Stock may also be exercised at any time on or after the 60th
    day after the Corporation shall have given notice to the holders of the
    shares of the Dual Convertible Preferred Stock that the Corporation's
    consolidated Tier 1 capital leverage ratio, based on the rules and
    regulations of the Federal Reserve Board as currently in effect (using
    year-end 1992 standards) as disclosed in any report of condition filed by
    the Corporation with any bank regulatory authority, adjusted to include the
    Corporation's goodwill existing at the Issue Date, shall be less than 3%.
    The Corporation shall give the holders of the shares of the Dual Convertible
    Preferred Stock immediate notice if its consolidated Tier 1 capital leverage
    ratio as reported in any such regulatory filing, adjusted to include its
    goodwill existing at the Issue Date, falls below 3%. Prior to the fifth day
    after the Partnerships shall have

                                      C-10

<PAGE>

    received such notice, unless the Partnerships shall have received the
    consent of the Federal Reserve Board to an extension of such date, the
    Partnerships shall effect the Distribution with respect to all shares of
    Dual Convertible Preferred Stock then owned by the Partnerships (the
    "Automatic Early Distribution"). The Corporation shall cause an Appraisal to
    be prepared at the Corporation's expense and delivered to the holders of the
    shares of the Dual Convertible Preferred Stock within 20 days after the
    Corporation's notice of capital deficiency. The holders of a majority of the
    shares of the Dual Convertible Preferred Stock shall have 20 days to accept
    or reject such Appraisal. If such Appraisal is accepted, the Corporation may
    redeem at its option, with the prior approval of the Federal Reserve Board,
    the Dual Convertible Preferred Stock in whole, but not in part, for the
    Gross Redemption Price, determined and payable in accordance with paragraph
    (g) below.

        (vi) In order to exchange shares of the Dual Convertible Preferred Stock
    into Holding Common Stock, there shall be delivered to the Corporation
    written evidence reasonably satisfactory to it that the holders of a
    majority of the shares of Dual Convertible Preferred Stock have elected to
    exchange the Dual Convertible Preferred Stock into Holding Common Stock (the
    "Holding Exchange Election"), which election shall be binding on all the
    holders of the shares of the Dual Convertible Preferred Stock. Each holder
    of shares of the Dual Convertible Preferred Stock shall (A) deliver a
    written notice of the name or names in which such holder wishes the
    certificate or certificates for shares of Holding Common Stock to be issued
    to the Corporation at its principal office or at the office of the agency
    which may be maintained for such purpose (the "Holding Exchange Agent"), (B)
    surrender the certificate for such shares of Dual Convertible Preferred
    Stock to the Corporation or the Holding Exchange Agent, accompanied, if so
    required by the Corporation or the Holding Exchange Agent, by a written
    instrument or instruments of transfer in form reasonably satisfactory to the
    Corporation or the Holding Exchange Agent duly executed by the holder or his
    attorney duly authorized in writing, and (C) pay any transfer or similar tax
    required by paragraph (f)(x)(A).

        (vii) (A) The "Holding Exchange" shall be deemed to have been effected
    at the close of business on the fifth business day after the date (the
    "Holding Exchange Date") on which the Corporation shall have received the
    written notice of the Holding Exchange Election. Immediately upon exchange,
    the rights of all the holders of Dual Convertible Preferred Stock shall
    cease and the persons entitled to receive the shares of Holding Common Stock
    upon the exchange of Dual Convertible Preferred Stock shall be treated for
    all purposes as having become the beneficial owners of such shares of
    Holding Common Stock; provided, however, that such persons shall be entitled
    to receive when paid dividends accrued on such shares of Dual Convertible
    Preferred Stock to the last preceding dividend payment date and unpaid as of
    the date of such exchange.

        (B) As promptly as practicable after the Holding Exchange Date subject
    to the provisions of paragraph (f) (x), the Corporation shall deliver or
    cause to be delivered at the office or agency of the Holding Exchange Agent,
    to or upon the written order of the holders of the surrendered shares of
    Dual Convertible Preferred Stock, a certificate or certificates representing
    the number of fully paid and nonassessable shares of Holding Common Stock
    into which such shares of Dual Convertible Preferred Stock have been
    exchanged in accordance with the provisions of this paragraph (f).

        (viii) No fractional shares or scrip representing fractional shares of
    Holding Common Stock shall be issued upon the exchange of the Dual
    Convertible Preferred Stock for Holding Common stock. The Corporation shall
    cause Holding to effect a stock split or reverse stock split so that no
    fractional shares become deliverable pursuant to the Holding Exchange.

        (ix) The holders of shares of Dual Convertible Preferred Stock at the
    close of business on a dividend payment record date shall be entitled to
    receive the dividend payable on such shares on the corresponding dividend
    payment date notwithstanding the exchange thereof or the Corporation's
    default in payment of the dividend due on such dividend payment date.

                                      C-11

<PAGE>

        (x) (A) The Corporation will pay any and all documentary, stamp or
    similar issue or transfer taxes payable in respect of the issue or delivery
    of shares of Holding Common Stock on the exchange of shares of Dual
    Convertible Preferred Stock pursuant to this paragraph (f); provided,
    however, that the Corporation shall not be required to pay any tax which may
    be payable in respect of any registration or transfer involved in the issue
    or delivery of shares of Holding Common Stock in a name other than that of
    the registered holder or Dual Convertible Preferred Stock exchanged or to be
    exchanged, and no such issue or delivery shall be made unless and until the
    person requesting such issue has paid to the Corporation the amount of any
    such tax or has established, to the satisfaction of the Corporation, that
    such tax has been paid.

        (B) If the Board of Directors of Holding determines in good faith that
    (i) the declaration and payment of the dividend note (the "Dividend Note")
    described in Section 3 of the Supplemental Tax Allocation Agreement between
    the Corporation and Holding, dated the Issue Date (the "Tax Allocation
    Agreement"), would cause Holding to be unable to comply with regulatory
    capital maintenance requirements and policies then in effect or with safe
    and sound banking practices or (ii) Holding will have insufficient cash to
    pay the Dividend Note, then the Corporation may condition the issuance of
    Holding Common Stock to any holder of the Dual Convertible Preferred Stock
    upon the receipt of a cash capital contribution (a "Capital Contribution")
    from such holder to Holding concurrently with such issuance equal to the
    product of a fraction, the numerator of which equals the number of shares of
    Holding Common Stock for which such holder's Dual Convertible Preferred
    Stock may be exchanged and the denominator of which equals the total number
    of shares of Holding Common Stock that will be outstanding (on a fully
    diluted basis) after all of the shares of Dual Convertible Preferred Stock
    have been exchanged, multiplied by the amount of the Dividend Note and, in
    such event, the declaration and payment of the Dividend Note to the
    Corporation will be conditioned upon Holding's receipt of a Capital
    Contribution from the Corporation equal to 50% of the amount of the Dividend
    Note. Except as provided in this paragraph (f) (x), the holders of the Dual
    Convertible Preferred Stock shall have no obligation to make any capital
    contribution, including, without limitation, with respect to the obligations
    of Holding to the Corporation under the Tax Allocation Agreement.

        (C) The Board of Directors of Holding shall give written notice of its
    determination to require a Capital Contribution to each holder of record of
    the shares of the Dual Convertible Preferred Stock, which notice shall state
    the amount of such holder's required Capital Contribution and the
    consequences of failing to make such Capital Contribution. If any holder of
    the Dual Convertible Preferred Stock fails to make such holder's Capital
    Contribution within 90 days of such notice, the shares of Holding Common
    Stock for which such holder's shares of the Dual Convertible Preferred Stock
    may be exchanged (the "Escrowed Shares") shall be deposited by the
    Corporation in escrow with an independent trustee (the "Trustee") that is
    not affiliated with the Corporation. The Trustee shall be empowered and
    directed to sell such of the Escrowed Shares as will be sufficient to
    realize net proceeds (after the payment of the fees and expenses of the
    Trustee) equal to such holder's required Capital Contribution, together with
    interest on such amount at the prime rate then in effect at the
    Corporation's banking subsidiaries commencing on the 90th day after the
    notice of such Capital Contribution ("Interest"). The holder of the shares
    of the Dual Convertible Preferred Stock to which such Escrowed Shares relate
    may obtain the release of such Escrowed Shares from the Trustee at any time
    prior to the Trustee's disposition thereof by paying the amount of the
    Capital Contribution, together with Interest thereon, to the Trustee. The
    Trustee shall have the right to sell such of the Escrowed Shares in a public
    offering or in one or more private sales as will result in the receipt of
    sufficient proceeds, after the payment of the fees and expenses of the
    Trustee therefrom, to pay the required Capital Contribution, together with
    Interest thereon, with respect to such Escrowed Shares. The Trustee shall
    use its best efforts to obtain the highest price for the Escrowed Shares to
    be sold. The Trustee shall not be prohibited from selling, and shall be
    specifically authorized to sell, any of the Escrowed Shares to the
    Corporation provided that the Corporation purchases such shares for a
    consideration at least equal to the book value thereof.

                                      C-12

<PAGE>

    Upon the receipt of sufficient proceeds to pay the required Capital
    Contribution, together with Interest thereon, the balance of such Escrowed
    Shares will be released to the holder of the Dual Convertible Preferred
    Stock to which such Escrowed Shares relate in exchange for the Dual
    Convertible Preferred Stock held by such holder.

    (g) Optional Redemption.

        (i) The Corporation may redeem at its option, with the prior approval of
    the Federal Reserve Board, the Dual Convertible Preferred Stock, in whole,
    but not in part, at any time during the period after the acceptance of any
    Appraisal by the holders of a majority of the shares of Dual Convertible
    Preferred Stock but before the 90-day period following the acceptance of any
    Appraisal during which the Dual Convertible Preferred Stock becomes
    exchangeable for Holding Common Stock in accordance with paragraph (f) (iv)
    or before the Dual Convertible Preferred Stock becomes exchangeable for
    Holding Common Stock in accordance with paragraph (f)(v) above (the
    "Optional Redemption Period"), at a redemption price equal to 50% of the
    Appraised Price (the "Gross Redemption Price"), together with accrued and
    unpaid dividends thereon to the date of redemption. The Appraised Price that
    is applicable to any Optional Redemption Period shall be the Appraised Price
    set forth in the Appraisal, the acceptance of which gave rise to such
    Optional Redemption Period.

        (ii) The Gross Redemption Price shall be reduced by the aggregate of (A)
    the aggregate current market price of the shares of Common Stock into which
    the Dual Convertible Preferred Stock would then be convertible, regardless
    of whether such shares are actually convertible at such time (which current
    market price shall be determined in accordance with paragraph (e) (vii) (E)
    and the date in question for purposes thereof shall be the date that the
    Optional Redemption Notice (as hereinafter defined) is mailed in accordance
    with paragraph (g)(iii) below) or, if any Transaction has been effected in
    which shares of Common Stock were converted into the right to receive stock,
    securities or other property (including cash or any combination thereof)
    (the "Transaction Consideration") and the Common Stock is no longer
    outstanding, the value of the Transaction Consideration into which the Dual
    Convertible Preferred Stock would then be convertible, and (B) the value of
    the rights to purchase Common Stock (the "Rights") issued to the
    Partnerships on the Issue Date. The value of the Rights shall be determined
    as follows:

        (1) with respect to any portion of the Rights that has been exercised
    and the holder of such Rights received Common Stock upon the exercise
    thereof, the value of such Rights shall be equal to the aggregate current
    market price of the Common Stock received upon the exercise of the Rights on
    the date of exercise less the aggregate exercise price paid for such Common
    Stock (which current market price shall be determined in accordance with
    paragraph (e) (vii) (E) and the date in question for purposes thereof shall
    be the date of exercise);

        (2) with respect to any portion of the Rights that has not been
    exercised, the value of such Rights shall be equal to the aggregate current
    market price of the Common Stock that the holders of such Rights would then
    be entitled to receive upon the exercise thereof in their entirety less the
    aggregate exercise price that would then be payable upon such exercise
    (which current market price shall be determined in accordance with paragraph
    (e) (vii) (E) and the date in question for purposes thereof shall be the
    date that the Optional Redemption Notice is mailed); and

        (3) with respect to any portion of the Rights that has been exercised
    and the Corporation exercised its option to purchase such Rights rather than
    issue Common Stock upon the exercise thereof, the value of such Rights shall
    be equal to the aggregate purchase price received by the holders thereof
    upon the Corporation's purchase of such Rights.

    The value of the Transaction Consideration shall be determined as follows:

        (1) with respect to any portion of the Transaction Consideration that
    consists of stock or securities, the value of such stock or securities shall
    be equal to the aggregate current market price

                                      C-13

<PAGE>

    of such stock or securities (determined in accordance with paragraph (e)
    (vii) (E) as if such paragraph were applicable to such stock or securities
    and the date in question for purposes thereof shall be the date that the
    Optional Redemption Notice is mailed); and

        (2) with respect to any portion of the Transaction Consideration that
    consists of other property, the value of such other property shall be equal
    to its then aggregate fair market value as determined by the Board in good
    faith.

    If the Corporation certifies in the Optional Redemption Notice that it must
report gain, and that it will do so on its tax return for the taxable year of
the redemption, that will result in an actual income tax liability or an actual
reduction in income tax refund (or combination thereof) on the income tax return
of the Corporation for the taxable year of the redemption as a direct result of
the actual redemption of the Dual Convertible Preferred Stock for cash and/or
the issuance of Common Stock or debt securities of the Corporation pursuant to
paragraph (g) (i), the Gross Redemption Price shall be reduced by one-half of
the amount of the total income tax liability actually to be incurred as a result
of, and/or the actual reduction in income tax refund to occur caused by, such
redemption, as will be reported on the income tax return of the Corporation to
be filed for the taxable year of the redemption, including any income tax for
which the Corporation is liable as a result of such reduction. If the
Corporation does not expect to incur an actual tax liability or reduction in
refund (or combination thereof) in the year of the redemption, the Gross
Redemption Price shall be reduced by one-half of the amount determined by the
Board of Directors of the Corporation in good faith, equal to the projected tax
liability to be incurred by the Corporation in future years as a result of the
redemption appropriately discounted to take into account the period of time
before such tax liability will actually be paid by the Corporation. The
Corporation will not provide the certification in the Optional Redemption Notice
unless there is substantial authority that requires gain to be recognized by the
Corporation on the redemption and no substantial authority supporting the
position that gain is not recognized by the Corporation on the redemption.

    If the Corporation subsequently receives a refund of all or any portion of
the taxes paid or has a reduction in the tax liability that resulted in a
reduction of the Gross Redemption Price, the Corporation shall promptly pay the
former holders of the Dual Convertible Preferred Stock their respective
proportionate share of 50% of such refund or reduction in tax liability,
together with any interest at the underpayment rate set forth in Section 6621(a)
(2) of the Internal Revenue Code of 1986, as amended. The Gross Redemption Price
reduced by the value of the Rights in accordance with clause (B) above and any
reduction pursuant to the three preceding sentences shall be referred to herein
as the "Net Redemption Price", and further reduced by the aggregate current
market price of the Common Stock or the aggregate value of the Transaction
Consideration in accordance with clause (A) above shall be referred to herein as
the "Balance".

        (iii) The Net Redemption Price shall be payable to the holders of the
    shares of Dual Convertible Preferred Stock as follows:

        (A) certificates representing the number of shares of Common Stock or,
    if any Transaction has been effected, certificates representing the number
    of shares of stock or securities together with any other property, into
    which the Dual Convertible Preferred Stock would then be convertible,
    regardless of whether such shares are actually convertible at such time, and
    any cash payable in respect of fractional shares as provided in paragraph
    (e)(v), shall be delivered to the holders of the Dual Convertible Preferred
    Stock in accordance with the procedures for effecting a Common Stock
    Conversion; and

        (B) the Balance shall be payable, at the Corporation's option, in any
    combination of cash or the Corporation's capital and other securities having
    a realizable market value (as determined by an independent nationally
    recognized investment banking firm selected and paid for by the Corporation
    and reasonably acceptable to the holders of at least a majority of the
    shares of the Dual Convertible Preferred Stock) equal to the Balance.

                                      C-14

<PAGE>

        (iv) The Corporation shall have the obligation to redeem, with the prior
    approval of the Federal Reserve Board, the Dual Convertible Preferred Stock,
    in whole, but not in part, if (A) the Corporation offers to redeem (the
    "Redemption Offer") the Dual Convertible Preferred Stock at a redemption
    price other than the Gross Redemption Price, which offer, if made after the
    Distribution shall have been effected, may only be made during an Optional
    Redemption Period or during the period after an Appraisal has been received
    and prior to the acceptance or rejection thereof by the holders of the
    shares of the Dual Convertible Preferred Stock, and (B) the holders of a
    majority of the outstanding shares of the Dual Convertible Preferred Stock
    shall have elected to accept the Redemption Offer, which election shall be
    binding on all the holders of the shares of the Dual Convertible Preferred
    Stock. Written notice of every Redemption Offer shall be given by first
    class mail, postage prepaid, to each holder of record of the shares of the
    Dual Convertible Preferred Stock at such holder's address as the same
    appears on the stock register of the Corporation. Each Redemption Offer
    shall state: (A) the consideration offered by the Corporation for all the
    shares of the Dual Convertible Preferred Stock (the "Alternative Redemption
    Price"); (B) the proposed date on and the manner in which the Alternative
    Redemption Price would be payable; and (C) the Gross Redemption Price, the
    Net Redemption Price and the Balance, together with a certificate of the
    Chief Financial Officer of the Corporation setting forth in reasonable
    detail the facts upon and the manner in which each was determined.

        (v) If the Corporation shall redeem shares of Dual Convertible Preferred
    Stock pursuant to this paragraph (g), written notice of such redemption (the
    "Optional Redemption Notice") shall be given by first class mail, postage
    prepaid, mailed not less than 10 days nor more than 30 days prior to the
    redemption date, to each holder of record of the shares of the Dual
    Convertible Preferred Stock at such holder's address as the same appears on
    the stock register of the Corporation. The Optional Redemption Notice shall
    state: (A) the redemption date; (B) the Gross Redemption Price, the Net
    Redemption Price and the Balance, together with a certificate of the Chief
    Financial Officer of the Corporation setting forth in reasonable detail the
    facts upon and the manner in which each was determined or the Alternative
    Redemption Price, as the case may be; (C) that shares of Dual Convertible
    Preferred Stock called for redemption may be converted in accordance with,
    and subject to the terms of, paragraph (e) hereof at any time prior to the
    date fixed for redemption (unless the Corporation shall default in payment
    of the Net Redemption Price or the Alternative Redemption Price, in which
    case such right shall not terminate at such date); (D) the place or places
    where certificates for such shares are to be surrendered for payment of the
    Net Redemption Price or the Alternative Redemption Price; (E) the amount of
    any accrued and unpaid dividends; and (F) that dividends on the shares to be
    redeemed will cease to accrue on such redemption date.

        (vi) The Optional Redemption Notice having been mailed as aforesaid,
    from and after the redemption date (unless default shall be made by the
    Corporation in providing money for the payment of the Net Redemption Price
    or the Alternative Redemption Price) dividends on the shares of Dual
    Convertible Preferred Stock shall cease to accrue and said shares shall no
    longer be deemed to be outstanding and shall have the status of authorized
    but unissued shares of Preferred Stock, undesignated as to series, and all
    rights of the holders thereof as shareholders of the Corporation (except the
    right to receive from the Corporation the Net Redemption Price or the
    Alternative Redemption Price and any accrued and unpaid dividends) shall
    cease. Upon surrender in accordance with the Optional Redemption Notice of
    any certificates for the shares so redeemed (properly endorsed or assigned
    for transfer, if the Board of Directors of the Corporation shall so require
    and the Optional Redemption Notice shall so state), such shares shall be
    redeemed by the Corporation at the Net Redemption Price or the Alternative
    Redemption Price, as the case may be, plus any accrued and unpaid dividends
    thereon.

    (h) Voting Rights.

                                      C-15

<PAGE>

        (i) The holders of record of shares of Dual Convertible Preferred Stock
    shall not be entitled to any voting rights except as hereinafter provided in
    this paragraph (h) or as otherwise provided by law.

        (ii)(A) Whenever any matter is required to be acted upon herein by the
    holders of a majority of the Dual Convertible Preferred Stock, the
    affirmative vote of the holders of a majority of the outstanding Dual
    Convertible Preferred Stock, whether at a special meeting of such holders
    called as hereinafter provided, or by the written consent of such holders
    pursuant to Section 7-1.1-30.3 of the Rhode Island Business Corporation Act,
    shall be required to adopt such matter, which adoption shall be binding on
    all the holders of the shares of Dual Convertible Preferred Stock.

        (B) Upon the written request of the holders of at least 10% of the
    shares of the Dual Convertible Preferred Stock, addressed to the Secretary
    of the Corporation, a proper officer of the Corporation shall call a special
    meeting of holders of Dual Convertible Preferred Stock. Such meeting shall
    be held at the earliest practicable date upon the notice required for
    special meetings of shareholders at a place designated by the holders of at
    least 10% of the shares of the Dual Convertible Preferred Stock. If such
    meeting shall not be called by the proper officers of the Corporation within
    5 days after the personal service of such written request upon the Secretary
    of the Corporation, or within 10 days after mailing the same within the
    United States, by registered mail, addressed to the Secretary of the
    Corporation at its principal office (such mailing to be evidenced by the
    registry receipt issued by the postal authorities), then the holders of at
    least 10% of the shares of Dual Convertible Preferred Stock may designate in
    writing a holder of Dual Convertible Preferred Stock to call such meeting at
    the expense of the Corporation, and such meeting may be called by such
    person designated upon the notice required for special meetings of
    shareholders and shall be held at the same place as is elsewhere provided in
    this paragraph (h)(ii)(B). Any holder of Dual Convertible Preferred Stock
    that would be entitled to vote at such meeting shall have access to the
    stock books of the Corporation relating to the Dual Convertible Preferred
    Stock and the right to examine and to make extracts therefrom, in person or
    by agent or attorney, at any reasonable time or times, for the purpose of
    causing a meeting of shareholders to be called pursuant to the provisions of
    this paragraph or otherwise communicating with the holders of the Dual
    Convertible Preferred Stock or for any other proper purpose.

        (C) At any meeting of the holders of the Dual Convertible Preferred
    Stock, the presence in person or by proxy of the holders of a majority of
    the then outstanding shares of Dual Convertible Preferred Stock shall be
    required and be sufficient to constitute a quorum of such holders for the
    action to be taken by such class. At any such meeting or adjournment thereof
    in the absence of a quorum of the holders of shares of Dual Convertible
    Preferred Stock, the holders of a majority of such shares present in person
    or by proxy shall have the power to adjourn the meeting from time to time,
    without notice (except as required by law) other than announcement at the
    meeting, until a quorum shall be present.

        (D) At any meeting of the holders of the Dual Convertible Preferred
    Stock, the holders of a majority of the outstanding shares of the Dual
    Convertible Preferred Stock shall be entitled to designate a committee (the
    "Committee") consisting of as many holders of the Dual Convertible Preferred
    Stock as the holders of a majority of such shares may determine to be
    appropriate. The Committee may be empowered to act on behalf of all holders
    of the Dual Convertible Preferred Stock with respect to certain matters
    affecting the exchangeability of the Dual Convertible Preferred Stock
    specified in paragraphs (f) (iv) and (f) (v) and the acceptability of the
    Corporation's selection of an investment banking firm hereunder if so
    designated by the holders of the Dual Convertible Preferred Stock pursuant
    to this paragraph (h)(ii)(D); provided, however, that in no event may the
    Committee be empowered to elect to convert the Dual Convertible Preferred
    Stock into Common Stock, to accept any Redemption Offer or to exchange the
    Dual Convertible Preferred Stock for Holding Common Stock on behalf of the
    holders thereof.

                                      C-16

<PAGE>

        (iii) So long as any shares of the Dual Convertible Preferred Stock are
    outstanding, the Corporation shall not, without the affirmative vote or
    consent of the holders of at least 66 2/3% of the outstanding shares of Dual
    Convertible Preferred Stock, voting as a class, given in person or by proxy,
    either in writing or by resolution adopted at a special meeting called for
    the purpose, authorize any new class of Senior Securities.

        (iv) So long as any shares of the Dual Convertible Preferred Stock are
    outstanding, the Corporation shall not, without the affirmative vote or
    consent of the holders of at least 66 2/3% of the outstanding shares of Dual
    Convertible Preferred Stock, voting as a class, given in person or by proxy,
    either in writing or by resolution adopted at a special meeting called for
    the purpose, amend the Certificate of Incorporation or this Certificate of
    Designation so as to affect materially and adversely the specified rights,
    preferences, privileges or voting rights of shares of Dual Convertible
    Preferred Stock.

    (i) Other Redemption Rights.

        (i) If less than 10% of the shares of the Dual Convertible Preferred
    Stock originally issued is then outstanding, the Corporation may redeem at
    its option, with the prior approval of the Federal Reserve Board, the Dual
    Convertible Preferred Stock, in whole, but not in part, at any time on or
    after the date that is ten years after the Issue Date, at a redemption price
    of $200 per share (the "Stated Value Redemption Price"), together with
    accrued and unpaid dividends thereon to the date of redemption, without
    interest.

        (ii) The Corporation may redeem at its option, with the prior approval
    of the Federal Reserve Board, the Dual Convertible Preferred Stock, in
    whole, but not in part, at any time on or after the date that is 12 years
    after the Issue Date, at a redemption price in cash equal to the Fair Market
    Value (as hereinafter defined) of such shares. The Corporation shall have
    the right to have an independent nationally recognized investment banking
    firm render an opinion of the fair market value for all the outstanding
    shares of the Dual Convertible Preferred Stock as if all such shares were to
    be sold to a third party (the "Fair Market Value"). The investment banking
    firm that renders such opinion shall be selected by the Corporation but
    shall be reasonably acceptable to the holders of a majority of the
    outstanding shares of the Dual Convertible Preferred Stock. Such
    determination of Fair Market Value shall be binding and conclusive on the
    Corporation and the holders of the Dual Convertible Preferred Stock. The
    fees and expenses of such investment banking firm shall be paid by the
    Corporation.

        (iii) If the Corporation shall redeem shares of Dual Convertible
    Preferred Stock pursuant to this paragraph (i), written notice of such
    redemption shall be given by first class mail, postage prepaid, mailed not
    less than 90 days nor more than 120 days prior to the redemption date, to
    each holder of record of the shares of the Dual Convertible Preferred Stock
    at such holder's address as the same appears on the stock register of the
    Corporation. Each such notice shall state: (A) the redemption date; (B) the
    number of shares of Dual Convertible Preferred Stock to be redeemed; (C) the
    Stated Value Redemption Price or the Fair Market Value of such holder's
    shares, as the case may be; (D) that shares of Dual Convertible Preferred
    Stock called for redemption may be converted in accordance with, and subject
    to the terms of, paragraph (e) hereof at any time prior to the date fixed
    for redemption (unless the Corporation shall default in payment of the
    Stated Value Redemption Price or the Fair Market Value of such shares, in
    which case such right shall not terminate at such date); (E) the place or
    places where certificates for such shares are to be surrendered for payment
    of the Stated Value Redemption Price or the Fair Market Value of such
    shares; and (F) that dividends on the shares to be redeemed will cease to
    accrue on such redemption date.

        (iv) Notice having been mailed as aforesaid, from and after the
    redemption date (unless default shall be made by the Corporation in
    providing money for the payment of the Stated Value Redemption Price or the
    Fair Market Value of such shares) dividends on the shares of Dual

                                      C-17

<PAGE>

    Convertible Preferred Stock shall cease to accrue and said shares shall no
    longer be deemed to be outstanding and shall have the status of authorized
    but unissued shares of Preferred Stock, undesignated as to series, and all
    rights of the holders thereof as shareholders of the Corporation (except the
    right to receive from the Corporation the Stated Value Redemption Price and
    any accrued and unpaid dividends or the Fair Market Value of such shares)
    shall cease. Upon surrender in accordance with said notice of any
    certificates for the shares so redeemed (properly endorsed or assigned for
    transfer, if the Board of Directors of the Corporation shall so require and
    the notice shall so state), such shares shall be redeemed by the Corporation
    at the Stated Value Redemption Price plus any accrued and unpaid dividends
    thereon or the Fair Market Value of such shares, as the case may be.

                                      C-18

<PAGE>

                                                                       EXHIBIT D

                          FLEET FINANCIAL GROUP, INC.
                CUMULATIVE PARTICIPATING JUNIOR PREFERRED STOCK

    Section 1. Designation and Amount. The shares of such series shall be
designated as "Cumulative Participating Junior Preferred Stock" (the "Junior
Preferred Stock") and the number of shares constituting the Junior Preferred
Stock shall be 1,500,000. Such number of shares may be increased or decreased by
resolution of the Board of Directors; provided, that no decrease shall reduce
the number of shares of Junior Preferred Stock to a number less than the number
of shares then outstanding plus the number of shares reserved for issuance upon
the exercise of outstanding options, rights or warrants or upon the conversion
of any outstanding securities issued by the Corporation convertible into Junior
Preferred Stock.

    Section 2. Dividends and Distributions.

    (A) The holders of shares of Junior Preferred Stock, in preference to the
holders of Common Stock, par value $1.00 per share (the "Common Stock"), of the
Corporation, and of any other junior stock, but subject to the rights of holders
of any senior stock, shall be entitled to receive, when, as and if declared by
the Board of Directors out of funds legally available for the purpose, quarterly
dividends payable in cash on the first days of January, April, July and October
in each year (each such date being referred to herein as a "Quarterly Dividend
Payment Date"), commencing on the first Quarterly Dividend Payment Date after
the first issuance of a share or fraction of a share of Junior Preferred Stock,
in an amount per share (rounded to the nearest cent) equal to the greater of (a)
$1.00 or (b) subject to the provision for adjustment hereinafter set forth, 100
times the aggregate per share amount of all cash dividends, and 100 times the
aggregate per share amount (payable in kind) of all non-cash dividends or other
distributions, other than a dividend payable in shares of Common Stock or a
subdivision of the outstanding shares of Common Stock (by reclassification or
otherwise), declared on the Common Stock since the immediately preceding
Quarterly Dividend Payment Date or, with respect to the first Quarterly Dividend
Payment Date, since the first issuance of any share or fraction of a share of
Junior Preferred Stock. In the event the Corporation shall at any time after
November 21, 1990 declare or pay any dividend on the Common Stock payable in
shares of Common Stock, or effect a subdivision or combination or consolidation
of the outstanding shares of Common Stock (by reclassification or otherwise than
by payment of a dividend in shares of Common Stock), then in each such case the
amount to which holders of shares of Junior Preferred Stock were entitled
immediately prior to such event under clause (b) of the preceding sentence shall
be adjusted by multiplying such amount by a fraction, the numerator of which is
the number of shares of Common Stock outstanding immediately after such event
and the denominator of which is the number of shares of Common Stock that were
outstanding immediately prior to such event.

    (B) The Corporation shall declare a dividend or distribution on the Junior
Preferred Stock as provided in paragraph (A) of this Section immediately after
it declares a dividend or distribution on the Common Stock (other than a
dividend payable in shares of Common Stock); provided that, in the event no
dividend or distribution shall have been declared on the Common Stock during the
period between any Quarterly Dividend Payment Date and the next subsequent
Quarterly Dividend Payment Date, a dividend of $1.00 per share on the Junior
Preferred Stock shall nevertheless be payable on such subsequent Quarterly
Dividend Payment Date.

    (C) Dividends shall begin to accrue and be cumulative on outstanding shares
of Junior Preferred Stock from the Quarterly Dividend Payment Date next
preceding the date of issue of such shares, unless the date of issue of such
shares is prior to the record date for the first Quarterly Dividend Payment
Date, in which case dividends on such shares shall begin to accrue from the date
of issue of such shares, or

                                      D-1

<PAGE>

unless the date of issue is a Quarterly Dividend Payment Date or is a date after
the Record Date for the determination of holders of shares of Junior Preferred
Stock entitled to receive a quarterly dividend and before such Quarterly
Dividend Payment Date, in either of which events such dividends shall begin to
accrue and be cumulative from such Quarterly Dividend Payment Date. Accrued but
unpaid dividends shall not bear interest. Dividends paid on the shares of Junior
Preferred Stock in an amount less than the total amount of such dividends at the
time accrued and payable on such shares shall be allocated pro rata on a
share-by-share basis among all such shares at the time outstanding. The Board of
Directors may fix a record date for the determination of holders of shares of
Junior Preferred Stock entitled to receive payment of a dividend or distribution
declared thereon, which record date shall be not more than 50 days prior to the
date fixed for the payment thereof.

    Section 3. Voting Rights. The holders of shares of Junior Preferred Stock
shall have the following voting rights:

    (A) Each share of Junior Preferred Stock shall entitle the holder thereof to
one hundred votes (subject to adjustment as set forth below) on all matters
submitted to a vote of the stockholders of the Corporation (including, without
limitation, the election of directors). In the event the Corporation shall at
any time after November 21, 1990, declare or pay any dividend on the Common
Stock payable in shares of Common Stock, or effect a subdivision or combination
or consolidation of the outstanding shares of Common Stock (by reclassification
or otherwise than by payment of a dividend in shares of Common Stock), then in
each such case the number of votes to which holders of shares of Junior
Preferred Stock were entitled to immediately prior to such event shall be
adjusted by multiplying such amount by a fraction, the numerator of which is the
number of shares of Common Stock outstanding immediately after such event and
the denominator of which is the number of shares of Common Stock that were
outstanding immediately prior to such event.

    (B) Except as otherwise provided herein, in the Restated Articles of
Incorporation, or by law, the holders of shares of Junior Preferred Stock, the
holders of shares of Common Stock and the holders of any other capital stock of
the Corporation having general voting rights shall vote together as one class on
all matters submitted to a vote of stockholders of the Corporation.

    (C) (i) If at any time dividends on any Junior Preferred Stock shall be in
arrears in an amount equal to the full accrued dividends for six (6) or more
quarterly dividend periods, whether or not consecutive, shall not have been paid
or declared and a sum sufficient for the payment thereof irrevocably set aside
in trust for the holders of all of such shares, the Board of Directors of the
Corporation shall promptly take all necessary actions to increase the authorized
number of directors of the Corporation by one (1) and the holders of the shares
of the Junior Preferred Stock then outstanding shall be entitled (by series,
voting as a single class) to elect one (1) person director to the Board of
Directors of the Corporation (such right to elect one (1) director being
hereinafter sometimes referred to as the "special voting rights"), each
outstanding share having such right being entitled for such purpose to one vote;
provided, however, that at such time as the arrearage in payment of dividends
which gave rise to the exercise of the special voting rights has been cured with
regard to the Junior Preferred Stock by waiver or payment of all accrued
dividends, the right of the holders of such shares so to vote as provided in
this paragraph (C)(i) of this Section 3 shall cease (subject to renewal from
time to time upon the same terms and conditions) and the term of office of the
person who is at that time a director elected by such holders shall terminate
and the number of directors of the Corporation shall be automatically reduced by
one (1).

    (ii) At any time after the special voting rights shall have become vested in
the holders of the shares of the Junior Preferred Stock as provided in paragraph
(C)(i) of this Section 3, the Secretary of the Corporation, as promptly as
possible but in any event within twenty (20) days after receipt of the written
request of the holders of 10% of the shares of the Junior Preferred Stock then
outstanding, addressed to the Corporation at its principal office, shall call a
special meeting of the holders of the

                                      D-2

<PAGE>

shares of the Junior Preferred Stock for the purpose of electing such additional
director, such meeting to be held at any place as provided by the Bylaws of the
Corporation for meetings of the Corporation's stockholders, and upon not less
than ten (10) nor more than twenty (20) days notice. If such meeting shall not
be so called within twenty (20) days after receipt of the request by the
Secretary of the Corporation, then the holders of 10% of the shares of the
Junior Preferred Stock then outstanding may, by written notice to the Secretary
of the Corporation, designate any person to call such meeting, and the person so
designated may call such meeting, at any such place as provided above and upon
not less than ten (10) nor more than twenty (20) days notice and for that
purpose shall have access to the stockholder record books of the Corporation. No
such special meeting of the holders of the shares of the Junior Preferred Stock
and no adjournment thereof shall be held on a date later than thirty (30) days
before the annual meeting of stockholders of the Corporation. At any meeting so
called or at any annual meeting held at any time when the special voting rights
are in effect, the holders of a majority of the shares of the Junior Preferred
Stock then outstanding, present in person or by proxy, shall be sufficient to
constitute a quorum for the election of such additional director, and such
additional director, together with any and all other directors who are then
members of the Board of Directors, shall constitute the duly elected directors
of the Corporation.

    (iii) With respect to a vacancy arising in the directorship referred to in
paragraph (C)(i) of this Section 3 at any time when the special voting rights
are in effect pursuant to paragraph (C)(i) of this Section 3, upon the written
request of the holders of 10% of the shares of the Junior Preferred Stock then
outstanding, addressed to the Corporation at its principal office, the Secretary
of the Corporation shall give notice of a special meeting of holders of the
shares of the Junior Preferred Stock of the election of a director to fill such
vacancy caused by the death, resignation or other inability to serve as a
director elected by such holders, to be held not less than ten (10) nor more
than twenty (20) days following receipt by the Secretary of the Corporation of
such written request. So long as special voting rights are in effect pursuant to
paragraph (i) of this Section 3(c), any director who shall have been so elected
by the holders of the Junior Preferred Stock may be removed at any time, either
with or without cause, only by the affirmative vote of the holders of the shares
at the time entitled to cast a majority of the votes entitled to be cast for the
election of such director at a special meeting of such holders called for that
purpose, and any vacancy thereby created may be filled by the vote of such
holders.

    (D) Except as set forth herein, or as otherwise provided by the Restated
Articles of Incorporation or by law, holders of Junior Preferred Stock shall
have no special voting rights and their consent shall not be required (except to
the extent they are entitled to vote with holders of Common Stock as set forth
herein) for taking any corporate action.

    (E) Holders of Junior Preferred Stock shall be entitled to such notice of
each meeting of stockholders as is furnished to the holders of Common Stock with
respect to such meeting.

    Section 4. Certain Restrictions.

    (A) Subject to the provisions of the Restated Articles of Incorporation,
whenever quarterly dividends or other dividends or distributions payable on the
Junior Preferred Stock as provided in Section 2 are in arrears as of any
Quarterly Dividend Payment Date, thereafter and until all accrued and unpaid
dividends and distributions, whether or not declared, on shares of Junior
Preferred Stock outstanding shall have been paid in full, the Corporation shall
not:

        (i) declare or pay dividends, or make any other distributions, on any
    shares of stock ranking junior (either as to dividends or upon liquidation,
    dissolution or winding up) to the Junior Preferred Stock;

        (ii) declare or pay dividends, or make any other distributions, on any
    shares of stock ranking on a parity (either as to dividends or upon
    liquidation, dissolution or winding up) with the Junior Preferred Stock,
    except dividends paid ratably on the Junior Preferred Stock and all such
    parity

                                      D-3

<PAGE>

    stock on which dividends are payable or in arrears in proportion to the
    total amounts to which the holders of all such shares are then entitled;

        (iii) redeem or purchase or otherwise acquire for consideration shares
    of any stock ranking junior (either as to dividends or upon liquidation,
    dissolution or winding up) to the Junior Preferred Stock, provided that the
    Corporation may at any time redeem, purchase or otherwise acquire shares of
    any such junior stock in exchange for shares of any stock of the Corporation
    ranking junior (either as to dividends and upon dissolution, liquidation or
    winding up) to the Junior Preferred Stock; or

        (iv) redeem or purchase or otherwise acquire for consideration any
    shares of Junior Preferred Stock, or any shares of stock ranking on a parity
    with the Junior Preferred Stock, except in accordance with the terms of the
    Restated Articles of Incorporation and with a purchase offer made in writing
    or by publication (as determined by the Board of Directors) to all holders
    of such shares upon such terms as the Board of Directors, after
    consideration of the respective annual dividend rates and other relative
    rights and preferences of the respective series and classes, shall determine
    in good faith will result in fair and equitable treatment among the
    respective series or classes.

    (B) The Corporation shall not permit any subsidiary of the Corporation to
purchase or otherwise acquire for consideration any shares of stock of the
Corporation unless the Corporation could, under paragraph (A) of this Section 4,
purchase or otherwise acquire such shares at such time and in such manner.

    Section 5. Reacquired Shares. Any shares of Junior Preferred Stock purchased
or otherwise acquired by the Corporation in any manner whatsoever shall be
retired and cancelled promptly after the acquisition thereof. All such shares
shall upon their cancellation become authorized but unissued shares of Preferred
Stock and may be reissued as part of a new series of Preferred Stock subject to
the conditions and restrictions on issuance set forth herein, in the Restated
Articles of Incorporation, or as otherwise required by law.

    Section 6. Liquidation, Dissolution or Winding Up. (A) Upon any liquidation
(voluntary or otherwise), dissolution or winding up of the Corporation, no
distribution shall be made to the holders of shares of stock ranking junior
(either as to dividends or upon liquidation, dissolution or winding up) to the
Junior Preferred Stock unless, prior thereto, the holders of shares of Junior
Preferred Stock shall have received $100 per share, plus an amount equal to
accrued and unpaid dividends and distributions thereon, whether or not declared,
to the date of such payment (the "Junior Preferred Liquidation Preference").
Following the payment of the full amount of the Junior Preferred Liquidation
Preference, no additional distributions shall be made to the holders of shares
of Junior Preferred Stock unless, prior thereto, the holders of shares of Common
Stock shall have received an amount per share (the "Common Adjustment") equal to
the quotient obtained by dividing (i) the Junior Preferred Liquidation
Preference by (ii) 100 (as appropriately adjusted as set forth in subparagraph
(C) below to reflect such events as stock splits, stock dividends and
recapitalizations with respect to the Common Stock) (such number in clause (ii)
immediately above being referred to as the "Adjustment Number"). Following the
payment of the full amount of the Junior Preferred Liquidation Preference and
the Common Adjustment in respect of all outstanding shares of Junior Preferred
Stock and Common Stock, respectively, holders of Junior Preferred Stock and
holders of shares of Common Stock shall receive their ratable and proportionate
share of the remaining assets to be distributed in the ratio of the Adjustment
Number to one (1) with respect to such Junior Preferred Stock and Common Stock,
on a per share basis, respectively.

    (B) In the event, however, that there are not sufficient assets available to
permit payment in full of the Junior Preferred Liquidation Preference and the
liquidation preferences of all other series of

                                      D-4

<PAGE>

preferred stock, if any, which rank on a parity with the Junior Preferred Stock,
then such remaining assets shall be distributed ratably to the holders of such
parity shares in proportion to their respective liquidation preferences. In the
event, however, that there are not sufficient assets available to permit payment
in full of the Common Adjustment, then such remaining assets shall be
distributed ratably to the holders of Common Stock.

    (C) In the event the Corporation shall at any time after November 21, 1990,
(i) declare any dividend on Common Stock payable in shares of Common Stock, (ii)
subdivide the outstanding Common Stock, or (iii) combine the outstanding Common
Stock into a smaller number of shares, then in each such case the Adjustment
Number in effect immediately prior to such event shall be adjusted by
multiplying such Adjustment Number by a fraction the numerator of which is the
number of shares of Common Stock outstanding immediately after such event and
the denominator of which is the number of shares of Common Stock that were
outstanding immediately prior to such event.

    Section 7. Consolidation, Merger, Etc. In case the Corporation should enter
into any consolidation, merger, combination or other transaction in which the
shares of Common Stock are exchanged for or changed into other stock or
securities, cash and/or any other property, then in any such case each share of
Junior Preferred Stock shall at the same time be similarly exchanged or changed
into an amount per share, subject to the provision for adjustment hereinafter
set forth, equal to 100 times the aggregate amount of stock, securities, cash
and/or any other property (payable in kind), as the case may be, into which or
for which each share of Common Stock is changed or exchanged. In the event the
Corporation shall at any time after November 21, 1990 declare or pay any
dividend on the Common Stock payable in shares of Common Stock, or effect a
subdivision or combination or consolidation of the outstanding shares of Common
Stock (by reclassification or otherwise than by payment of a dividend in shares
of Common Stock) into a greater or lesser number of shares of Common Stock, then
in each such case the amount set forth in the preceding sentence with respect to
the exchange of change of shares of Junior Preferred Stock shall be adjusted by
multiplying such amount by a fraction, the numerator of which is the number of
shares of Common Stock outstanding immediately after such event and the
denominator of which is the number of shares of Common Stock that were
outstanding immediately prior to such event.

    Section 8. Ranking. The Junior Preferred Stock shall rank junior, as to
dividends and upon liquidation, dissolution or winding up, to (a) the Common
Stock, (b) the Preferred Stock with Cumulative and Adjustable Dividends, $20 par
value, (c) any other class of capital stock of the Corporation unless the terms
of such class shall expressly provide otherwise, and (d), to the extent
permitted by the Restated Articles of Incorporation, all other series of
Preferred Stock issued by the Corporation.

    Section 9. No Redemption. The shares of Junior Preferred Stock shall not be
redeemable.

    Section 10. Fractional Shares. The Junior Preferred Stock may be issued in
fractions of a share which shall entitle the holder, in proportion to such
holder's fractional shares, to exercise voting rights, receive dividends,
participate in distributions and to have the benefit of all other rights of
holders of shares of Junior Preferred Stock.

                                      D-5

<PAGE>
                                                                       EXHIBIT E
 
                          FLEET FINANCIAL GROUP, INC.
            PREFERRED STOCK WITH CUMULATIVE AND ADJUSTABLE DIVIDENDS
 
    (a) Designation. The designation of this series of Preferred Stock shall be
"Preferred Stock with Cumulative and Adjustable Dividends" (hereinafter called
this "Series") and the number of shares constituting this Series is 688,700.
Shares of this Series shall have a stated value of $50 per share. The number of
authorized shares of this Series may be reduced by further resolution duly
adopted by the Board and by the filing of a certificate pursuant to the
provisions of the Rhode Island Business Corporation Act stating that such
reduction has been so authorized, but the number of authorized shares of this
Series shall not be increased.
 
    (b) Dividend Rate.
 
        (1) The dividend rate on the shares of this Series shall be $.8875 per
    share for the period (the "Initial Dividend Period") from the date of their
    original issue to and including March 31, 1988. Dividend rates on the shares
    of this Series shall be for each quarterly dividend period (hereinafter
    referred to as a "Quarterly Dividend Period"; and the Initial Dividend
    Period or any Quarterly Dividend Period being hereinafter individually
    referred to as a "Dividend Period" and collectively referred to as "Dividend
    Periods") thereafter, which Quarterly Dividend Periods shall commence on
    January 1, April 1, July 1, and October 1, in each year and shall end on and
    include the day next preceding the first day of the next Quarterly Dividend
    Period, at a rate per annum of the stated value thereof of 2.25% below the
    Applicable Rate (as defined in paragraph (2) of this Section (b)) in respect
    of such Quarterly Dividend Period. Anything to the contrary herein
    notwithstanding, the dividend rate for any Quarterly Dividend Period shall
    in no event be less than 6% or greater than 12% per annum. Such dividends
    shall be cumulative from the date of original issue of such shares and shall
    be payable, when and as declared by the Board, on January 1, April 1, July
    1, and October 1, of each year, commencing on April 1, 1988. Each such
    dividend shall be paid to the holders of record of shares of this Series as
    they appear on the stock register of the Corporation on such record date,
    not exceeding 30 days preceding the payment date thereof, as shall be fixed
    by the Board. Dividends on account of arrears for any past Dividend Periods
    may be declared and paid at any time, without reference to any regular
    dividend payment date, to holders of record on such date, not exceeding 45
    days preceding the payment date thereof, as may be fixed by the Board.
 
        (2) Except as provided below in this paragraph, the "Applicable Rate"
    for any Quarterly Dividend Period shall be the highest of the Treasury Bill
    Rate, the Ten Year Constant Maturity Rate or the Twenty Year Constant
    Maturity Rate (each as hereinafter defined) for such Dividend Period. In the
    event that the Corporation determines in good faith that for any reason one
    or more of such rates cannot be determined for any Quarterly Dividend
    Period, then the Applicable Rate for such Quarterly Dividend Period shall be
    the higher of whichever of such rates can be so determined. In the event
    that the Corporation determines in good faith that none of such rates can be
    determined for any Quarterly Dividend Period, then the Applicable Rate in
    effect for the preceding Dividend Period shall be continued for such
    Dividend Period.
 
        (3) Except as provided below in this paragraph, the "Treasury Bill Rate"
    for each Quarterly Dividend Period shall be the arithmetic average of the
    two most recent weekly per annum market discount rates (or the one weekly
    per annum market discount rate, if only one such rate shall be published
    during the relevant Calendar Period as provided below) for three-month U.S.
    Treasury bills, as published weekly by the Federal Reserve Board during the
    Calendar Period immediately prior to the last ten calendar days of the
    March, June, September or December, as the case may be, prior to the
    Quarterly Dividend Period for which the dividend rate on this Series is
    being
 
                                      E-1
<PAGE>

    determined. In the event that the Federal Reserve Board does not publish
    such a weekly per annum market discount rate during such Calendar Period,
    then the Treasury Bill Rate for such Dividend Period shall be the arithmetic
    average of the two most recent weekly per annum market discount rates (or
    the one weekly per annum market discount rate, if only one such rate shall
    be published during the relevant Calendar Period as provided below) for
    three-month U.S. Treasury bills, as published weekly during such Calendar
    Period by any Federal Reserve Bank or by any U.S. Government department or
    agency selected by the Corporation. In the event that a per annum market
    discount rate for three-month U.S. Treasury bills shall not be published by
    the Federal Reserve Board or by any Federal Reserve Bank or by any U.S.
    Government department or agency during such Calendar Period, then the
    Treasury Bill Rate for such Dividend Period shall be the arithmetic average
    of the two most recent weekly per annum market discount rates (or the one
    weekly per annum market discount rate, if only one such rate shall be
    published during the relevant Calendar Period as provided below) for all of
    the U.S. Treasury bills then having maturities of not less than 80 nor more
    than 100 days, as published during such Calendar Period by the Federal
    Reserve Board or, if the Federal Reserve Board shall not publish such rates,
    by any Federal Reserve Bank or by any U.S. Government department or agency
    selected by the Corporation. In the event that the Corporation determines in
    good faith that for any reason no such U.S. Treasury Bill Rates are
    published as provided above during such Calendar Period, then the Treasury
    Bill Rate for such Dividend Period shall be the arithmetic average of the
    per annum market discount rates based upon the closing bids during such
    Calendar Period for each of the issues of marketable noninterest-bearing
    U.S. Treasury securities with a maturity of not less than 80 nor more than
    100 days from the date of each such quotation, as quoted daily for each
    business day in New York City (or less frequently if daily quotations shall
    not be generally available) to the Corporation by at least three recognized
    U.S. Government securities dealers selected by the Corporation. In the event
    that the Corporation determines in good faith that for any reason the
    Corporation cannot determine the Treasury Bill Rate for any Quarterly
    Dividend Period as provided above in this paragraph, the Treasury Bill Rate
    for such Dividend Period shall be the arithmetic average of the per annum
    market discount rates based upon the closing bids during such Calendar
    Period for each of the issues of marketable interest-bearing U.S. Treasury
    securities with a maturity of not less than 80 nor more than 100 days from
    the date of each such quotation, as quoted daily for each business day in
    New York City (or less frequently if daily quotations shall not be generally
    available) to the Corporation by at least three recognized U.S. Government
    securities dealers selected by the Corporation.
 
        (4) Except as provided in this paragraph, the "Ten Year Constant
    Maturity Rate" for each Quarterly Dividend Period shall be the arithmetic
    average of the two most recent weekly per annum Ten Year Average Yields (or
    the one weekly per annum Ten Year Average Yield, if only one such Yield
    shall be published during the relevant Calendar Period as provided below),
    as published weekly by the Federal Reserve Board during the Calendar Period
    immediately prior to the last ten calendar days of the March, June,
    September or December, as the case may be, prior to the Quarterly Dividend
    Period for which the dividend rate on this Series is being determined. In
    the event that the Federal Reserve Board does not publish such a weekly per
    annum Ten Year Average Yield during such Calendar Period, then the Ten Year
    Constant Maturity Rate for such Dividend Period shall be the arithmetic
    average of the two most recent weekly per annum Ten Year Average Yields (or
    the one weekly per annum Ten Year Average Yield, if only one such Yield
    shall be published during the relevant Calendar Period as provided below),
    as published weekly during such Calendar Period by any Federal Reserve Bank
    or by any U.S. Government department or agency selected by the Corporation.
    In the event that a per annum Ten Year Average Yield shall not be published
    by the Federal Reserve Board or by any Federal Reserve Bank or by any U.S.
    Government department or agency during such Calendar Period, then the Ten
    Year Constant Maturity Rate for such Dividend Period shall be the arithmetic
    average of the two most recent weekly per annum average yields to maturity
    (or the one weekly average yield to maturity, if only
 
                                      E-2
<PAGE>

    one such yield shall be published during the relevant Calendar Period as
    provided below) for all of the actively traded marketable U.S. Treasury
    fixed interest rate securities (other than Special Securities) then having
    maturities of not less than eight nor more than twelve years, as published
    during such Calendar Period by the Federal Reserve Board or, if the Federal
    Reserve Board shall not publish such yields, by any Federal Reserve Bank or
    by any U.S. Government department or agency selected by the Corporation. In
    the event that the Corporation determines in good faith that for any reason
    the Corporation cannot determine the Ten Year Constant Maturity Rate for any
    Quarterly Dividend Period as provided above in this paragraph, then the Ten
    Year Constant Maturity Rate for such Dividend Period shall be the arithmetic
    average of the per annum average yields to maturity based upon the closing
    bids during such Calendar Period for each of the issues of the actively
    traded marketable U.S. Treasury fixed interest rate securities (other than
    Special Securities) with a final maturity date not less than eight nor more
    than twelve years from the date of each such quotation, as quoted daily for
    each business day in New York City (or less frequently if daily quotations
    shall not be generally available) to the Corporation by at least three
    recognized U.S. Government securities dealers selected by the Corporation.
 
        (5) Except as provided below in the paragraph, the "Twenty Year Constant
    Maturity Rate" for each Quarterly Dividend Period shall be the arithmetic
    average of the two most recent weekly per annum Twenty Year Average Yields
    (or the one weekly per annum Twenty Year Average Yield, if only one such
    Yield shall be published during the relevant Calendar Period as provided
    below), as published weekly by the Federal Reserve Board during the Calendar
    Period immediately prior to the last ten calendar days of the March, June,
    September or December, as the case may be, prior to the Quarterly Dividend
    Period for which the dividend rate on this Series is being determined. In
    the event that the Federal Reserve Board does not publish such a weekly per
    annum Twenty Year Average Yield during such Calendar Period, then the Twenty
    Year Constant Maturity Rate for such Dividend Period shall be the arithmetic
    average of the two most recent weekly per annum Twenty Year Average Yields
    (or the one weekly per annum Twenty Year Average Yield, if only one such
    Yield shall be published during the relevant Calendar Period as provided
    below), as published weekly during such Calendar Period by any Federal
    Reserve Bank or by any U.S. Government department or agency selected by the
    Corporation. In the event that a per annum Twenty Year Average Yield shall
    not be published by the Federal Reserve Board or by any Federal Reserve Bank
    or by any U.S. Government department or agency during such Calendar Period,
    then the Twenty Year Constant Maturity Rate for such Dividend Period shall
    be the arithmetic average of the two most recent weekly per annum average
    yields to maturity (or the one weekly average yield to maturity, if only one
    such yield shall be published during the relevant Calendar Period as
    provided below) for all of the actively trade marketable U.S. Treasury fixed
    interest securities (other than Special Securities) then having maturities
    of not less than eighteen nor more than twenty-two years, as published
    during such Calendar Period by the Federal Reserve Board or, if the Federal
    Reserve Board shall not publish such yields, by any Federal Reserve Bank or
    by any U.S. Government department or agency selected by the Corporation. In
    the event that the Corporation determines in good faith that for any reason
    the Corporation cannot determine the Twenty Year Constant Maturity Rate for
    any Quarterly Dividend Period as provided above in this paragraph, then the
    Twenty Year Constant Maturity Rate for such Dividend Period shall be the
    arithmetic average of the per annum average yields to maturity based upon
    the closing bids during such Calendar Period for each of the issues of
    actively traded marketable U.S. Treasury fixed interest rate securities
    (other than Special Securities) with a final maturity date not less than
    eighteen nor more than twenty-two years from the date of each such
    quotation, as quoted daily for each business day in New York City (or less
    frequently if daily quotations shall not be generally available) to the
    Corporation by at least three recognized U.S. Government securities dealers
    selected by the Corporation.
 
                                      E-3
<PAGE>

        (6) The Treasury Bill Rate, the Ten Year Constant Maturity Rate and the
    Twenty Year Constant Maturity Rate shall each be rounded to the nearest five
    hundredths of a percentage point.
 
        (7) The dividend rate with respect to each Quarterly Dividend Period
    will be calculated as promptly as practicable by the Corporation according
    to the appropriate method described herein. The mathematical accuracy of
    each such calculation will be confirmed in writing by independent
    accountants of recognized standing. The Corporation will cause each dividend
    rate to be published in a newspaper of general circulation in New York City
    prior to the commencement of the new Quarterly Dividend Period to which it
    applies and will cause notice of such dividend rate to be enclosed with the
    dividend payment checks next mailed to the holders of shares of this Series.
 
        (8) For purposes of this Section (b), the term
 
           (i) "Calendar Period" shall mean 14 calendar days;
 
           (ii) "Special Securities" shall mean securities which can, at the
       option of the holder, be surrendered at face value in payment of any
       Federal estate tax or which provide tax benefits to the holder and are
       priced to reflect such tax benefits or which were originally issued at a
       deep or substantial discount.
 
           (iii) "Ten Year Average Yield" shall mean the average yield to
       maturity for actively traded marketable U.S. Treasury fixed interest rate
       securities (adjusted to constant maturities of ten years); and
 
           (iv) "Twenty Year Average Yield" shall mean the average yield to
       maturity for actively traded marketable U.S. Treasury fixed interest rate
       securities (adjusted to constant maturities of 20 years).
 
        (9) No full dividends shall be declared or paid or set apart for payment
    on Preferred Stock of any series ranking, as to dividends, on a parity with
    or junior to this Series for any period unless full cumulative dividends
    have been or contemporaneously are declared and paid or declared and a sum
    sufficient for the payment thereof set apart for such payment on this Series
    for all dividend payment periods terminating on or prior to the date of
    payment of such full cumulative dividends. When dividends are not paid in
    full, as aforesaid, upon the shares of this Series and any other Preferred
    Stock ranking on a parity as to dividends with this Series, all dividends
    declared upon shares of this Series and any other Preferred Stock ranking on
    a parity as to dividends with this Series shall be declared pro rata so that
    the amount of dividends declared per share on this Series and such other
    Preferred Stock shall in all cases bear to each other the same ratio that
    accrued dividends per share on the shares of this Series and such other
    Preferred Stock bear to each other. Holders of shares of this Series shall
    not be entitled to any dividend, whether payable in cash, property or
    stocks, in excess of full cumulative dividends, as herein provided, on this
    Series. No interest, or sum of money in lieu of interest, shall be payable
    in respect of any dividend payment or payments on this Series which may be
    in arrears.
 
        (10) So long as any shares of this Series are outstanding, no dividend
    (other than a dividend in Common Stock or in any other stock ranking junior
    to this Series as to dividends and upon liquidation and other than as
    provided in paragraph (9) of this Section (b)) shall be declared or paid or
    set aside for payment or other distribution declared or made upon the Common
    Stock or upon any other stock ranking junior to or on a parity with this
    Series as to dividends or upon liquidation, nor shall any Common Stock nor
    any other stock of the Corporation ranking junior to or on a parity with
    this Series as to dividends or upon liquidation be redeemed, purchased or
    otherwise acquired for any consideration (or any moneys paid to or made
    available for a sinking fund for the redemption of any shares of any such
    stock) by the Corporation (except by conversion into or exchange for stock
    of the Corporation ranking junior to this Series as to dividends and upon
 
                                      E-4
<PAGE>

    liquidation) unless, in each case, the full cumulative dividends on all
    outstanding shares of this Series shall have been paid for all past dividend
    payment periods.
 
        (11) Dividends payable on each share of this Series for each full
    Quarterly Dividend Period shall be computed by dividing the dividend rate
    for such Quarterly Dividend Period by four and applying such rate against
    the stated value, per share of this Series. Dividends payable on this Series
    for any period less than a full Quarterly Dividend Period shall be computed
    on the basis of a 360-day year consisting of 30-day months.
 
    (c) Redemption.
 
        (1) The shares of this Series shall not be redeemable prior to April 1,
    1988. On and after April 1, 1988, the Corporation, at its option, may redeem
    shares of this Series, as a whole or in part, at any time or from time to
    time, at a redemption price (i) in the case of any redemption on a
    redemption date occurring on or after April 1, 1988, and prior to April 1,
    1993, of $51.50 per share, and (ii) in the case of any redemption on a
    redemption date occurring on or after April 1, 1993, of $50.00 per share,
    plus, in each case, accrued and unpaid dividends thereon to the date fixed
    for redemption.
 
        (2) In the event that fewer than all the outstanding shares of this
    Series are to be redeemed, the number of shares to be redeemed shall be
    determined by the Board and the shares to be redeemed shall be determined by
    lot or pro rata as may be determined by the Board or by any other method as
    may be determined by the Board in its sole discretion to be equitable.
 
        (3) In the event the Corporation shall redeem shares of this Series,
    notice of such redemption shall be given by first class mail, postage
    prepaid, mailed not less than 30 nor more than 60 days prior to the
    redemption date, to each holder of record of the shares to be redeemed, at
    such holder's address as the same appears on the stock register of the
    Corporation. Each such notice shall state: (i) the redemption date; (ii) the
    number of shares of this Series to be redeemed and, if fewer than all the
    shares held by such holder are to be redeemed, the number of such shares to
    be redeemed from such holder; (iii) the redemption price; (iv) the place or
    places where certificates for such shares are to be surrendered for payment
    of the redemption price; and (v) that dividends on the shares to be redeemed
    will cease to accrue on such redemption date.
 
        (4) Notice having been mailed as aforesaid, from and after the
    redemption date (unless default shall be made by the Corporation in
    providing money for the payment of the redemption price) dividends on the
    shares of this Series so called for redemption shall cease to accrue, and
    said shares shall no longer be deemed to be outstanding, and all rights of
    the holders thereof as stockholders of the Corporation (except the right to
    receive from the Corporation the redemption price) shall cease. Upon
    surrender in accordance with said notice of the certificates for any shares
    so redeemed (properly endorsed or assigned for transfer, if the Board shall
    so require and the notice shall so state), such shares shall be redeemed by
    the Corporation at the redemption price aforesaid. In case fewer than all
    the shares represented by any such certificate are redeemed, a new
    certificate shall be issued representing the unredeemed shares without cost
    to the holder thereof.
 
        (5) Any shares of this Series which shall at any time have been redeemed
    shall, after such redemption, have the status of authorized but unissued
    shares of Preferred Stock, without designation as to series until such
    shares are once more designated as part of a particular series by the Board.
 
        (6) Notwithstanding the foregoing provisions of this Section (c), if any
    dividends on this Series are in arrears, no shares of this Series shall be
    redeemed unless all outstanding shares of this Series are simultaneously
    redeemed, and the Corporation shall not purchase or otherwise acquire any
    shares of this Series; provided, however, that the foregoing shall not
    prevent the purchase or
 
                                      E-5
<PAGE>

    acquisition of shares of this Series pursuant to a purchase or exchange
    offer made on the same terms to holders of all outstanding shares of this
    Series.
 
    (d) Conversion or Exchange. The holders of shares of this Series shall not
have any rights herein to convert such shares into or exchange such shares for
shares of any other class or classes or of any other series of any class or
classes of capital stock of the Corporation.
 
    (e) Voting. The shares of this Series shall not have any voting powers
either general or special, except that
 
        (1) Unless the vote or consent of the holders of a greater number of
    shares shall then be required by law, the consent of the holders of at least
    66 2/3% of all of the shares of this Series at the time outstanding, given
    in person or by proxy, either in writing by a vote at a meeting called for
    the purpose at which the holders of shares of this Series shall vote
    together as a separate class, shall be necessary for authorizing, effecting
    or validating the amendment, alteration or repeal of any of the provisions
    of the Articles of Incorporation of the Corporation or of any certificate
    amendatory thereof or supplemental thereto (including any Certificate of
    Designation, Preferences and Rights or any similar document relating to any
    series of Preferred Stock) which would adversely affect the preferences,
    rights, powers or privileges of this Series;
 
        (2) Unless the vote or consent of the holders of a greater number of
    shares shall then be required by law, the consent of the holders of at least
    66 2/3% of all of the shares of this Series and all other series of
    Preferred Stock ranking on a parity with shares of this Series, either as to
    dividends or upon liquidation, at the time outstanding, given in person or
    by proxy, either in writing or by a vote at a meeting called for the purpose
    at which the holders of shares of this Series and such other series of
    Preferred Stock shall vote together as a single class without regard to
    series, shall be necessary for authorizing, effecting or validating the
    creation, authorization or issue of any shares of any class of stock of the
    Corporation ranking prior to the shares of this Series as to dividends or
    upon liquidation, or the reclassification or any authorized stock of the
    Corporation into any such prior shares, or the creation, authorization or
    issue of any obligation or security convertible into or evidencing the right
    to purchase any such prior shares;
 
        (3) If at the time of any annual meeting of stockholders for the
    election of directors a default in preference dividends on the Preferred
    Stock shall exist, the number of directors constituting the Board of the
    Corporation shall be increased by two, and the holders of the Preferred
    Stock of all series shall have the right at such meeting, voting together as
    a single class without regard to series, to the exclusion of the holders of
    Common Stock, to elect two directors of the Corporation to fill such newly
    created directorships. Such right shall continue until there are no
    dividends in arrears upon the Preferred Stock. Each director elected by the
    holders of shares of Preferred Stock (herein called a "Preferred Director")
    shall continue to serve as such director for the full term for which he
    shall have been elected, notwithstanding that prior to the end of such term
    a default in preference dividends shall cease to exist. Any Preferred
    Director may be removed by, and shall not be removed except by, the vote of
    the holders of record of the outstanding shares of Preferred Stock, voting
    together as a single class without regard to series, at a meeting of the
    stockholders, or of the holders of shares of Preferred Stock, called for
    that purpose. So long as a default in any preference dividends on the
    Preferred Stock shall exist, (A) any vacancy in the office of a Preferred
    Director may be filled (except as provided in the following clause (B)) by
    an instrument in writing signed by the remaining Preferred Director and
    filed with the Corporation and (B) in the case of the removal of any
    Preferred Director, the vacancy may be filled by the vote of the holders of
    the outstanding shares of Preferred Stock, voting together as a single class
    without regard to series, at the same meeting at which such removal shall be
    voted. Each director appointed as aforesaid by the remaining Preferred
    Director shall be deemed, for all purposes hereof, to be a Preferred
    Director. Whenever the term of office of the Preferred Directors shall end
    and a default in preference
 
                                      E-6
<PAGE>

    dividends shall no longer exist, the number of directors constituting the
    Board of the Corporation shall be reduced by two. For the purposes hereof, a
    "default in preference dividends" on the Preferred Stock shall be deemed to
    exist whenever the amount of accrued dividends upon any series of the
    Preferred Stock shall be equivalent to six full quarter-yearly dividends or
    more, and, having so occurred, such default shall be deemed to exist
    thereafter until, but only until, all accrued dividends on all shares of
    Preferred Stock of each and every series then outstanding shall have been
    paid to the end of the last preceding quarterly dividend period.
 
    (f) Liquidation Rights.
 
        (1) Upon the dissolution, liquidation or winding up of the Corporation,
    the holders of the shares of this Series shall be entitled to receive out of
    the assets of the Corporation, before any payment or distribution shall be
    made on the Common Stock or on any other class of stock ranking junior to
    the Preferred Stock upon liquidation, the amount of $50.00 per share, plus a
    sum equal to all dividends (whether or not earned or declared) on such
    shares accrued and unpaid thereon to the date of final distribution.
 
        (2) Neither the sale of all or substantially all the property or
    business of the Corporation, nor the merger or consolidation of the
    Corporation into or with any other corporation or the merger or
    consolidation of any other corporation into or with the Corporation, shall
    be deemed to be a dissolution, liquidation or winding up, voluntary or
    involuntary, for the purpose of this Section (f).
 
        (3) After the payment to the holders of the shares of this Series of the
    full preferential amounts provided for in this Section (f), the holders of
    this Series as such shall have no right or claim to any of the remaining
    assets of the Corporation.
 
        (4) In the event the assets of the Corporation available for
    distribution to the holders of shares of this Series upon any dissolution,
    liquidation or winding up of the Corporation, whether voluntary or
    involuntary, shall be insufficient to pay in full all amounts to which such
    holders are entitled pursuant to paragraph 1 of this Section (f), no such
    distribution shall be made on account of any shares of any other class or
    series of Preferred Stock ranking on a parity with the shares of this Series
    upon such dissolution, liquidation or winding up unless proportionate
    distributive amounts shall be paid on account of the shares of this Series,
    ratably, in proportion to the full distributable amounts for which holders
    of all such parity shares are respectively entitled upon such dissolution,
    liquidation or winding up.
 
        (5) Upon the dissolution, liquidation or winding up of the Corporation,
    the holders of the shares of this Series then outstanding shall be entitled
    to be paid out of the assets of the Corporation available for distribution
    to its stockholders all amounts to which such holders are entitled pursuant
    to paragraph (1) of this Section (f) before any payment shall be made to the
    holders of any class of capital stock of the Corporation ranking junior upon
    liquidation of this Series.
 
    (g) Ranking of Classes of Stock. Any stock of any class or classes of the
Corporation shall be deemed to rank:
 
        (1) prior to the shares of this Series, either as to dividends or upon
    liquidation, if the holders of such class or classes shall be entitled to
    the receipt of dividends or of amounts distributable upon dissolution,
    liquidation or winding up of the Corporation, as the case may be, in
    preference or priority to the holders of shares of this Series;
 
        (2) on a parity with shares of this Series, either as to dividends or
    upon liquidation, whether or not the dividend rates, dividend payment dates
    or redemption or liquidation prices per share or sinking fund provisions, if
    any, be different from those of this Series, if the holders of such stock
 
                                      E-7
<PAGE>

    shall be entitled to the receipt of dividends or of amounts distributable
    upon dissolution, liquidation or winding up of the Corporation, as the case
    may be, in proportion to their respective dividend rates or liquidation
    prices, without preference or priority, one over the other, as between the
    holders of such stock and the holders of shares of this Series; and
 
        (3) junior to shares of this Series, either as to dividends or upon
    liquidation, if such class shall be Common Stock or if the holders of shares
    of this Series shall be entitled to receipt of dividends or of amounts
    distributable upon dissolution, liquidation or winding up of the
    Corporation, as the case may be, in preference or priority to the holders of
    shares of such class or classes.
 
                                      E-8
<PAGE>

                                                                       EXHIBIT F

                          FLEET FINANCIAL GROUP, INC.
                        9.30% CUMULATIVE PREFERRED STOCK

    (a) Designation. The designation of this series of Preferred Stock shall be
"9.30% Cumulative Preferred Stock" (hereinafter called the "Preferred Shares")
and the number of shares constituting this series shall be 575,000. Such
Preferred Shares shall have a stated value of $250 per share. The number of
authorized Preferred Shares may be reduced by further resolution duly adopted by
the Board and by the filing of a certificate pursuant to the provisions of the
Rhode Island Business Corporation Act stating that such reduction has been so
authorized, but the number of authorized Preferred Shares shall not be
increased.

    (b) Dividends.

        (1) Dividend periods ("Dividend Periods") shall commence on January 1,
    April 1, July 1 and October 1 in each year and shall end on and include the
    day next preceding the first day of the next Dividend Period. The dividend
    rate on the Preferred Shares from November 3, 1992 to and including December
    31, 1992 (the "Initial Dividend Period") and for each Dividend Period
    thereafter will be 9.30% per annum of the stated value thereof. Such
    dividends shall be cumulative from November 3, 1992 and shall be payable
    when and as declared by the Board, on January 15th, April 15th, July 15th
    and October 15th of each year, commencing January 15, 1993. Each such
    dividend shall be paid to the holders of record of Preferred Shares as they
    appear on the stock register of the Corporation on such record date, not
    exceeding 30 days preceding the payment date thereof, as shall be fixed by
    the Board. Dividends on account of arrears for any past Dividend Periods may
    be declared and paid at any time, without reference to any regular dividend
    payment date, to holders of record on such date, not exceeding 45 days
    preceding the payment date thereof, as may be fixed by the Board.

        (2) No full dividends shall be declared or paid or set apart for payment
    on Preferred Stock of any series ranking, as to dividends, on a parity with
    or junior to the Preferred Shares for any period unless full cumulative
    dividends have been or contemporaneously are declared and paid or declared
    and a sum sufficient for the payment thereof set apart for such payment on
    the Preferred Shares for all dividend payment periods terminating on or
    prior to the date of payment of such full cumulative dividends. When
    dividends are not paid in full, as aforesaid, upon the Preferred Shares and
    any other Preferred Stock ranking on a parity as to dividends with the
    Preferred Shares, all dividends declared upon shares of the Preferred Shares
    and any other Preferred Stock ranking on a parity as to dividends with the
    Preferred Shares shall be declared pro rata so that the amount of dividends
    declared per share on the Preferred Shares and such other Preferred Stock
    shall in all cases bear to each other the same ratio that accrued dividends
    per share on the Preferred Shares and such other Preferred Stock bear to
    each other. Holders of the Preferred Shares shall not be entitled to any
    dividend, whether payable in cash, property or stock, in excess of full
    cumulative dividends, as herein provided, on the Preferred Shares. No
    interest, or sum of money in lieu of interest, shall be payable in respect
    of any dividend payment or payments on the Preferred Shares which may be in
    arrears.

        (3) So long as any of the Preferred Shares are outstanding, no dividend
    (other than a dividend in Common Stock or in any other stock ranking junior
    to the Preferred Shares as to dividends and upon liquidation and other than
    as provided in paragraph (2) of this Section (b)) shall be declared or paid
    or set aside for payment or other distribution declared or made upon the
    Common Stock or upon any other stock ranking junior to or on a parity with
    the Preferred Shares as to dividends or upon liquidation, nor shall any
    Common Stock nor any other stock of the Corporation ranking

                                      F-1

<PAGE>

    junior to or on a parity with the Preferred Shares as to dividends or upon
    liquidation be redeemed, purchased or otherwise acquired for any
    consideration (or any moneys be paid to or made available for a sinking fund
    for the redemption of any shares of any such stock) by the Corporation
    (except by conversion into or exchange for stock of the Corporation ranking
    junior to the Preferred Shares as to dividends and upon liquidation) unless,
    in each case, the full cumulative dividends on all outstanding Preferred
    Shares shall have been paid for all past dividend payment periods.

        (4) Dividends payable on each Preferred Share for each Dividend Period
    shall be computed by annualizing the applicable dividend rate and dividing
    by four. Dividends payable on the Preferred Shares for any period less than
    a full Dividend Period shall be computed on the basis of a 360-day year
    consisting of twelve 30-day months.

    (c) Redemption.

        (1) The Preferred Shares shall not be redeemable prior to October 15,
    1997. On and after October 15, 1997, the Corporation, at its option, may
    redeem the Preferred Shares, as a whole or in part, at any time or from time
    to time at a redemption price equal to $250 per share plus accrued and
    unpaid dividends thereon to the date fixed for redemption.

        (2) In the event that fewer than all the outstanding Preferred Shares
    are to be redeemed, the number of shares to be redeemed shall be determined
    by the Board and the shares to be redeemed shall be determined by lot or pro
    rata as may be determined by the Board of the Corporation or by any duly
    authorized committee thereof or by any other method as may be determined by
    the Board of the Corporation or by any duly authorized committee thereof in
    its sole discretion to be equitable, provided that such method satisfies any
    applicable requirements of any securities exchange on which the Preferred
    Shares are listed.

        (3) In the event the Corporation shall redeem Preferred Shares, notice
    of such redemption shall be given by first class mail, postage prepaid,
    mailed not less than 30 nor more than 60 days prior to the redemption date,
    to each holder of record of the shares to be redeemed, at such holder's
    address as the same appears on the stock register of the Corporation. Each
    such notice shall state: (i) the redemption date; (ii) the number of
    Preferred Shares to be redeemed and, if fewer than all the shares held by
    such holder are to be redeemed, the number of such shares to be redeemed
    from such holder; (iii) the redemption price; (iv) the place or places where
    certificates for such shares are to be surrendered for payment of the
    redemption price; and (v) that dividends on the shares to be redeemed will
    cease to accrue on such redemption date.

        (4) Notice having been mailed as aforesaid, from and after the
    redemption date (unless default shall be made by the Corporation in
    providing money for the payment of the redemption price) dividends on the
    Preferred Shares so called for redemption shall cease to accrue, and said
    shares shall no longer be deemed to be outstanding, and all rights of the
    holders thereof as stockholders of the Corporation (except the right to
    receive from the Corporation the redemption price) shall cease. Upon
    surrender in accordance with said notice of the certificates for any shares
    so redeemed (properly endorsed or assigned for transfer, if the Board of the
    Corporation or any duly authorized committee thereof shall so require and
    the notice shall so state), such shares shall be redeemed by the Corporation
    at the redemption price aforesaid. In case fewer than all the shares
    represented by any such certificate are redeemed, a new certificate shall be
    issued representing the unredeemed shares without cost to the holder
    thereof.

        (5) Any of the Preferred Shares which shall at any time have been
    redeemed shall, after such redemption, have the status of authorized but
    unissued shares of Preferred Stock, without designation as to series until
    such shares are once more designated as part of a particular series by the
    Board of the Corporation or any duly authorized committee thereof.

                                      F-2

<PAGE>

        (6) Notwithstanding the foregoing provisions of this Section (c), if any
    dividends on the Preferred Shares are in arrears, no Preferred Shares shall
    be redeemed unless all outstanding Preferred Shares of this series are
    simultaneously redeemed, and the Corporation shall not purchase or otherwise
    acquire any Preferred Shares; provided, however, that the foregoing shall
    not prevent the purchase or acquisition of Preferred Shares pursuant to a
    purchase or exchange offer made on the same terms to holders of all
    outstanding Preferred Shares.

    (d) Conversion or Exchange. The holders of the Preferred Shares shall not
have any rights herein to convert such shares into or exchange such shares for
shares of any other class or classes or of any other series of any class or
classes of capital stock of the Corporation.

    (e) Voting. The Preferred Shares shall not have any voting powers, either
general or special, except that

        (i) Unless the vote or consent of the holders of a greater number of
    shares shall then be required by law, the consent of the holders of at least
    66 2/3% of all of the Preferred Shares at the time outstanding, given in
    person or by proxy, either in writing or by a vote at a meeting called for
    the purpose at which the holders of Preferred Shares shall vote together as
    a separate class, shall be necessary for authorizing, effecting or
    validating the amendment, alteration or repeal of any of the provisions of
    the Articles of Incorporation or of any certificate amendatory thereof or
    supplemental thereto (including any Certificate of Designation, Preferences
    and Rights or any similar document relating to any series of Preferred
    Stock) which would adversely affect the preferences, rights, powers or
    privileges of the Preferred Shares;

        (ii) Unless the vote or consent of the holders of a greater number of
    shares shall then be required by law, the consent of the holders of at least
    66 2/3% of all of the Preferred Shares and all other series of Preferred
    Stock ranking on a parity with the Preferred Shares, either as to dividends
    or upon liquidation, at the time outstanding, given in person or by proxy,
    either in writing or by a vote at a meeting called for the purpose at which
    the holders of Preferred Shares and such other series of Preferred Stock
    shall vote together as a single class without regard to series, shall be
    necessary for authorizing, effecting or validating the creation,
    authorization or issue of any shares of any class of stock of the
    Corporation ranking prior to the Preferred Shares as to dividends or upon
    liquidation, or the reclassification of any authorized stock of the
    Corporation into any such prior shares, or the creation, authorization or
    issue of any obligation or security convertible into or evidencing the right
    to purchase any such prior shares;

        (iii) If at the time of any annual meeting of stockholders for the
    election of directors a default in preference dividends (as defined below)
    on the Preferred Stock shall exist, the number of directors constituting the
    Board of the Corporation shall be increased by two, and the holders of the
    Preferred Stock of all series shall have the right at such meeting, voting
    together as a single class without regard to series, to the exclusion of the
    holders of common stock, to elect two directors of the Corporation to fill
    such newly created directorships. Such right shall continue until there are
    no dividends in arrears upon the Preferred Stock. Each director elected by
    the holders of shares of Preferred Stock (herein called a "Preferred
    Director") shall continue to serve as such director for the full term for
    which he or she shall have been elected, notwithstanding that prior to the
    end of such term a default in preference dividends shall cease to exist. Any
    Preferred Director may be removed by, and shall not be removed except by,
    the vote of the holders of record of the outstanding shares of Preferred
    Stock, voting together as a single class without regard to series, at a
    meeting of the stockholders, or of the holders of shares of Preferred Stock,
    called for the purpose. So long as a default in any preference dividends on
    the Preferred Stock shall exist, (a) any vacancy in the office of a
    Preferred Director may be filled (except as provided in the following clause
    (b)) by an instrument in writing signed by the remaining Preferred Director
    and filed with the Corporation and (b) in case of the removal of any
    Preferred Director, the vacancy may be filled by the vote of

                                      F-3

<PAGE>

    the holders of the outstanding shares of Preferred Stock, voting together as
    a single class without regard to series, at the same meeting at which such
    removal shall be voted. Each director appointed as aforesaid by the
    remaining Preferred Director shall be deemed, for all purposes hereof, to be
    a Preferred Director. Whenever the term of office of the Preferred Directors
    shall end and a default in preference dividends shall no longer exist, the
    number of directors constituting the Board of the Corporation shall be
    reduced by two. For the purposes hereof, a "default in preference dividends"
    on the Preferred Stock shall be deemed to exist whenever the amount of
    accrued dividends upon any series of Preferred Stock shall be equivalent to
    six full quarter-yearly dividends or more, and, having so occurred, such
    default shall be deemed to exist thereafter until, but only until, all
    accrued dividends on all shares of Preferred Stock of each and every series
    then outstanding shall have been paid to the end of the last preceding
    quarterly dividend period.

    (f) Liquidation Rights.

        (1) Upon the voluntary or involuntary dissolution, liquidation or
    winding up of the Corporation, the holders of the Preferred Shares shall be
    entitled to receive, before any payment or distribution shall be made on the
    Common Stock or on any other class of stock ranking junior to the Preferred
    Shares upon liquidation, the amount of $250 per share, plus a sum equal to
    all dividends (whether or not earned or declared) on such shares accrued and
    unpaid thereon to the date of final distribution.

        (2) Neither the sale of all or substantially all of the property or
    business of the Corporation, nor the merger or consolidation of the
    Corporation into or with any other corporation, nor the merger or
    consolidation of any other corporation into or with the Corporation, shall
    be deemed to be a dissolution, liquidation or winding up, voluntary or
    involuntary, for the purpose of this Section (f).

        (3) After the payment to the holders of the Preferred Shares of the full
    preferential amounts provided for in this Section (f), the holders of the
    Preferred Shares as such shall have no right or claim to any of the
    remaining assets of the Corporation.

        (4) In the event the assets of the Corporation available for
    distribution to the holders of the Preferred Shares upon any dissolution,
    liquidation or winding up of the Corporation, whether voluntary or
    involuntary, shall be insufficient to pay in full all amounts to which such
    holders are entitled pursuant to paragraph (l) of this Section (f), no such
    distribution shall be made on account of any shares of any other class or
    series of Preferred Stock ranking on a parity with the Preferred Shares upon
    such dissolution, liquidation or winding up unless proportionate
    distributive amounts shall be paid on account of the Preferred Shares,
    ratably, in proportion to the full distributable amounts for which holders
    of all such parity shares are respectively entitled upon such dissolution,
    liquidation or winding up.

        (5) Upon the voluntary or involuntary dissolution, liquidation or
    winding up of the Corporation, the holders of the Preferred Shares then
    outstanding shall be entitled to be paid out of the assets of the
    Corporation available for distribution to its stockholders all amounts to
    which such holders are entitled pursuant to paragraph (1) of this Section
    (f) before any payment shall be made to the holders of any class of capital
    stock of the Corporation ranking junior upon liquidation to the Preferred
    Shares.

    (g) Ranking of Classes of Stock. For purposes of this resolution, any stock
of any class or classes of the Corporation shall be deemed to rank:

        (1) prior to the Preferred Shares, either as to dividends or upon
    liquidation, if the holders of such class or classes shall be entitled to
    the receipt of dividends or of amounts distributable upon

                                      F-4

<PAGE>

    voluntary or involuntary dissolution, liquidation or winding up of the
    Corporation, as the case may be, in preference or priority to the holders of
    the Preferred Shares;

        (2) on a parity with the Preferred Shares, either as to dividends or
    upon liquidation, whether or not the dividend rates, dividend payment dates
    or redemption or liquidation prices per share or sinking fund provisions, if
    any, be different from those of the Preferred Shares, if the holders of such
    stock shall be entitled to the receipt of dividends or of amounts
    distributable upon voluntary or involuntary dissolution, liquidation or
    winding up of the Corporation, as the case may be, in proportion to their
    respective dividend rates or liquidation prices, without preference or
    priority, one over the other, as between the holders of such stock and the
    holders of the Preferred Shares; and

        (3) junior to the Preferred Shares, either as to dividends or upon
    liquidation, if such class shall be Common Stock or if the holders of the
    Preferred Shares shall be entitled to receipt of dividends or of amounts
    distributable upon voluntary or involuntary dissolution, liquidation or
    winding up of the Corporation, as the case may be, in preference or priority
    to the holders of shares of such class or classes.

                                      F-5

<PAGE>

                                                                       EXHIBIT G

                          FLEET FINANCIAL GROUP, INC.
                        9.35% CUMULATIVE PREFERRED STOCK

    (a) Designation. The designation of this series of Preferred Stock shall be
"9.35% Cumulative Preferred Stock" (hereinafter called the "Preferred Shares")
and the number of shares constituting this series shall be 500,000. Such
Preferred Shares shall have a stated value of $250 per share. The number of
authorized Preferred Shares may be reduced by further resolution duly adopted by
the Board and by the filing of a certificate pursuant to the provisions of the
Rhode Island Business Corporation Act stating that such reduction has been so
authorized, but the number of authorized Preferred Shares shall not be
increased.

    (b) Dividends.

        (1) Dividend periods ("Dividend Periods") shall commence on January 15,
    April 15, July 15 and October 15 in each year and shall end on and include
    the day next preceding the first day of the next Dividend Period. The
    dividend rate on the Preferred Shares from January 26, 1995 to and including
    April 14, 1995 (the "Initial Dividend Period") and for each Dividend Period
    thereafter will be 9.35% per annum of the stated value thereof. Such
    dividends shall be cumulative from January 26, 1995 and shall be payable
    when and as declared by the Board, on January 15, April 15, July 15 and
    October 15 of each year, commencing April 15, 1995. Each such dividend shall
    be paid to the holders of record of Preferred Shares as they appear on the
    stock register of the Corporation on such record date, not exceeding 30 days
    preceding the payment date thereof, as shall be fixed by the Board.
    Dividends on account of arrears for any past Dividend Periods may be
    declared and paid at any time, without reference to any regular dividend
    payment date, to holders of record on such date, not exceeding 45 days
    preceding the payment date thereof, as may be fixed by the Board.

        (2) No full dividends shall be declared or paid or set apart for payment
    on Preferred Stock of any series ranking, as to dividends, on a parity with
    or junior to the Preferred Shares for any period unless full cumulative
    dividends have been or contemporaneously are declared and paid or declared
    and a sum sufficient for the payment thereof set apart for such payment on
    the Preferred Shares for all dividend payment periods terminating on or
    prior to the date of payment of such full cumulative dividends. When
    dividends are not paid in full, as aforesaid, upon the Preferred Shares and
    any other Preferred Stock ranking on a parity as to dividends with the
    Preferred Shares, all dividends declared upon shares of the Preferred Shares
    and any other Preferred Stock ranking on a parity as to dividends with the
    Preferred Shares shall be declared pro rata so that the amount of dividends
    declared per share on the Preferred Shares and such other Preferred Stock
    shall in all cases bear to each other the same ratio that accrued dividends
    per share on the Preferred Shares and such other Preferred Stock bear to
    each other. Holders of the Preferred Shares shall not be entitled to any
    dividend, whether payable in cash, property or stock, in excess of full
    cumulative dividends, as herein provided, on the Preferred Shares. No
    interest, or sum of money in lieu of interest, shall be payable in respect
    of any dividend payment or payments on the Preferred Shares which may be in
    arrears.

        (3) So long as any of the Preferred Shares are outstanding, no dividend
    (other than a dividend in Common Stock or in any other stock ranking junior
    to the Preferred Shares as to dividends and upon liquidation and other than
    as provided in paragraph (2) of this Section (b)) shall be declared or paid
    or set aside for payment or other distribution declared or made upon the
    Common Stock or upon any other stock ranking junior to or on a parity with
    the Preferred Shares as to dividends or upon liquidation, nor shall any
    Common Stock nor any other stock of the Corporation ranking

                                      G-1

<PAGE>

    junior to or on a parity with the Preferred Shares as to dividends or upon
    liquidation be redeemed, purchased or otherwise acquired for any
    consideration (or any moneys be paid to or made available for a sinking fund
    for the redemption of any shares of any such stock) by the Corporation
    (except by conversion into or exchange for stock of the Corporation ranking
    junior to the Preferred Shares as to dividends and upon liquidation) unless,
    in each case, the full cumulative dividends on all outstanding Preferred
    Shares shall have been paid for all past dividend payment periods.

        (4) Dividends payable on each Preferred Share for each Dividend Period
    shall be computed by annualizing the applicable dividend rate and dividing
    by four. Dividends payable on the Preferred Shares for any period less than
    a full Dividend Period shall be computed on the basis of a 360-day year
    consisting of twelve 30-day months.

    (c) Redemption.

        (1) The Preferred Shares shall not be redeemable prior to January 15,
    2000. On and after January 15, 2000, the Corporation, at its option, may
    redeem the Preferred Shares, as a whole or in part, at any time or from time
    to time at a redemption price equal to $250 per share plus accrued and
    unpaid dividends thereon to the date fixed for redemption. Notwithstanding
    the foregoing, to the extent applicable law requires, the Preferred Shares
    may not be redeemed by the Corporation without the prior approval of the
    Board of Governors of the Federal Reserve System.

        (2) In the event that fewer than all the outstanding Preferred Shares
    are to be redeemed, the number of shares to be redeemed shall be determined
    by the Board and the shares to be redeemed shall be determined by lot or pro
    rata as may be determined by the Board of the Corporation or by any duly
    authorized committee thereof or by any other method as may be determined by
    the Board of the Corporation or by any duly authorized committee thereof in
    its sole discretion to be equitable, provided that such method satisfies any
    applicable requirements of any securities exchange on which the Preferred
    Shares are listed.

        (3) In the event the Corporation shall redeem Preferred Shares, notice
    of such redemption shall be given by first class mail, postage prepaid,
    mailed not less than 30 nor more than 60 days prior to the redemption date,
    to each holder of record of the shares to be redeemed, at such holder's
    address as the same appears on the stock register of the Corporation. Each
    such notice shall state: (i) the redemption date; (ii) the number of
    Preferred Shares to be redeemed and, if fewer than all the shares held by
    such holder are to be redeemed, the number of such shares to be redeemed
    from such holder; (iii) the redemption price; (iv) the place or places where
    certificates for such shares are to be surrendered for payment of the
    redemption price; and (v) that dividends on the shares to be redeemed will
    cease to accrue on such redemption date.

        (4) Notice having been mailed as aforesaid, from and after the
    redemption date (unless default shall be made by the Corporation in
    providing money for the payment of the redemption price) dividends on the
    Preferred Shares so called for redemption shall cease to accrue, and said
    shares shall no longer be deemed to be outstanding, and all rights of the
    holders thereof as stockholders of the Corporation (except the right to
    receive from the Corporation the redemption price) shall cease. Upon
    surrender in accordance with said notice of the certificates for any shares
    so redeemed (properly endorsed or assigned for transfer, if the Board of the
    Corporation or any duly authorized committee thereof shall so require and
    the notice shall so state), such shares shall be redeemed by the Corporation
    at the redemption price aforesaid. In case fewer than all the shares
    represented by any such certificate are redeemed, a new certificate shall be
    issued representing the unredeemed shares without cost to the holder
    thereof.

        (5) Any of the Preferred Shares which shall at any time have been
    redeemed shall, after such redemption, have the status of authorized but
    unissued shares of Preferred Stock, without

                                      G-2

<PAGE>

    designation as to series until such shares are once more designated as part
    of a particular series by the Board of the Corporation or any duly
    authorized committee thereof.

        (6) Notwithstanding the foregoing provisions of this Section (c), if any
    dividends on the Preferred Shares are in arrears, no Preferred Shares shall
    be redeemed unless all outstanding Preferred Shares of this series are
    simultaneously redeemed, and the Corporation shall not purchase or otherwise
    acquire any Preferred Shares; provided, however, that the foregoing shall
    not prevent the purchase or acquisition of Preferred Shares pursuant to a
    purchase or exchange offer made on the same terms to holders of all
    outstanding Preferred Shares.

    (d) Conversion or Exchange. The holders of the Preferred Shares shall not
have any rights herein to convert such shares into or exchange such shares for
shares of any other class or classes or of any other series of any class or
classes of capital stock of the Corporation.

    (e) Voting. The Preferred Shares shall not have any voting powers, either
general or special, except that

        (i) Unless the vote or consent of the holders of a greater number of
    shares shall then be required by law, the consent of the holders of at least
    66 2/3% of all of the Preferred Shares at the time outstanding, given in
    person or by proxy, either in writing or by a vote at a meeting called for
    the purpose at which the holders of Preferred Shares shall vote together as
    a separate class, shall be necessary for authorizing, effecting or
    validating the amendment, alteration or repeal of any of the provisions of
    the Articles of Incorporation or of any certificate amendatory thereof or
    supplemental thereto (including any Certificate of Designation, Preferences
    and Rights or any similar document relating to any series of Preferred
    Stock) which would adversely affect the preferences, rights, powers or
    privileges of the Preferred Shares;

        (ii) Unless the vote or consent of the holders of a greater number of
    shares shall then be required by law, the consent of the holders of at least
    66 2/3% of all of the Preferred Shares and all other series of Preferred
    Stock ranking on a parity with the Preferred Shares, either as to dividends
    or upon liquidation, at the time outstanding, given in person or by proxy,
    either in writing or by a vote at a meeting called for the purpose at which
    the holders of Preferred Shares and such other series of Preferred Stock
    shall vote together as a single class without regard to series, shall be
    necessary for authorizing, effecting or validating the creation,
    authorization or issue of any shares of any class of stock of the
    Corporation ranking prior to the Preferred Shares as to dividends or upon
    liquidation, or the reclassification of any authorized stock of the
    Corporation into any such prior shares, or the creation, authorization or
    issue of any obligation or security convertible into or evidencing the right
    to purchase any such prior shares;

        (iii) If at the time of any annual meeting of stockholders for the
    election of directors a default in preference dividends (as defined below)
    on the Preferred Stock shall exist, the number of directors constituting the
    Board of the Corporation shall be increased by two, and the holders of the
    Preferred Stock of all series shall have the right at such meeting, voting
    together as a single class without regard to series, to the exclusion of the
    holders of common stock, to elect two directors of the Corporation to fill
    such newly created directorships. Such right shall continue until there are
    no dividends in arrears upon the Preferred Stock. Each director elected by
    the holders of shares of Preferred Stock (herein called a "Preferred
    Director") shall continue to serve as such director for the full term for
    which he or she shall have been elected, notwithstanding that prior to the
    end of such term a default in preference dividends shall cease to exist. Any
    Preferred Director may be removed by, and shall not be removed except by,
    the vote of the holders of record of the outstanding shares of Preferred
    Stock, voting together as a single class without regard to series, at a
    meeting of the stockholders, or of the holders of shares of Preferred Stock,
    called for the purpose. So long as a default in any preference dividends on
    the Preferred Stock shall exist, (a) any vacancy in the office

                                      G-3

<PAGE>

    of a Preferred Director may be filled (except as provided in the following
    clause (b)) by an instrument in writing signed by the remaining Preferred
    Director and filed with the Corporation and (b) in the case of the removal
    of any Preferred Director, the vacancy may be filled by the vote of the
    holders of the outstanding shares of Preferred Stock, voting together as a
    single class without regard to series, at the same meeting at which such
    removal shall be voted. Each director appointed as aforesaid by the
    remaining Preferred Director shall be deemed, for all purposes hereof, to be
    a Preferred Director. Whenever the term of office of the Preferred Directors
    shall end and a default in preference dividends shall no longer exist, the
    number of directors constituting the Board of the Corporation shall be
    reduced by two. For the purposes hereof, a "default in preference dividends"
    on the Preferred Stock shall be deemed to exist whenever the amount of
    accrued dividends upon any series of Preferred Stock shall be equivalent to
    six full quarter-yearly dividends or more, and, having so occurred, such
    default shall be deemed to exist thereafter until, but only until, all
    accrued dividends on all shares of Preferred Stock of each and every series
    then outstanding shall have been paid to the end of the last preceding
    quarterly dividend period.

    (f) Liquidation Rights.

        (1) Upon the voluntary or involuntary dissolution, liquidation or
    winding up of the Corporation, the holders of the Preferred Shares shall be
    entitled to receive, before any payment or distribution shall be made on the
    Common Stock or on any other class of stock ranking junior to the Preferred
    Shares upon liquidation, the amount of $250 per share, plus a sum equal to
    all dividends (whether or not earned or declared) on such shares accrued and
    unpaid thereon to the date of final distribution.

        (2) Neither the sale of all or substantially all of the property or
    business of the Corporation, nor the merger or consolidation of the
    Corporation into or with any other corporation, nor the merger or
    consolidation of any other corporation into or with the Corporation, shall
    be deemed to be a dissolution, liquidation or winding up, voluntary or
    involuntary, for the purpose of this Section (f).

        (3) After the payment to the holders of the Preferred Shares of the full
    preferential amounts provided for in this Section (f), the holders of the
    Preferred Shares as such shall have no right or claim to any of the
    remaining assets of the Corporation.

        (4) In the event the assets of the Corporation available for
    distribution to the holders of the Preferred Shares upon any dissolution,
    liquidation or winding up of the Corporation, whether voluntary or
    involuntary, shall be insufficient to pay in full all amounts to which such
    holders are entitled pursuant to paragraph (1) of this Section (f), no such
    distribution shall be made on account of any shares of any other class or
    series of Preferred Stock ranking on a parity with the Preferred Shares upon
    such dissolution, liquidation or winding up unless proportionate
    distributive amounts shall be paid on account of the Preferred Shares,
    ratably, in proportion to the full distributable amounts for which holders
    of all such parity shares are respectively entitled upon such dissolution,
    liquidation or winding up.

        (5) Upon the voluntary or involuntary dissolution, liquidation or
    winding up of the Corporation, the holders of the Preferred Shares then
    outstanding shall be entitled to be paid out of the assets of the
    Corporation available for distribution to its stockholders all amounts to
    which such holders are entitled pursuant to paragraph (1) of this Section
    (f) before any payment shall be made to the holders of any class of capital
    stock of the Corporation ranking junior upon liquidation to the Preferred
    Shares.

                                      G-4

<PAGE>

    (g) Ranking of Classes of Stock. For purposes of this resolution, any stock
of any class or classes of the Corporation shall be deemed to rank:

        (1) prior to the Preferred Shares, either as to dividends or upon
    liquidation, if the holders of such class or classes shall be entitled to
    the receipt of dividends or of amounts distributable upon voluntary or
    involuntary dissolution, liquidation or winding up of the Corporation, as
    the case may be, in preference or priority to the holders of the Preferred
    Shares;

        (2) on a parity with the Preferred Shares, either as to dividends or
    upon liquidation, whether or not the dividend rates, dividend payment dates
    or redemption or liquidation prices per share or sinking fund provisions, if
    any, be different from those of the Preferred Shares, if the holders of such
    stock shall be entitled to the receipt of dividends or of amounts
    distributable upon voluntary or involuntary dissolution, liquidation or
    winding up of the Corporation, as the case may be, in proportion to their
    respective dividend rates or liquidation prices, without preference or
    priority, one over the other, as between the holders of such stock and the
    holders of the Preferred Shares; and

        (3) junior to the Preferred Shares, either as to dividends or upon
    liquidation, if such class shall be Common Stock or if the holders of the
    Preferred Shares shall be entitled to receipt of dividends or of amounts
    distributable upon voluntary or involuntary dissolution, liquidation or
    winding up of the Corporation, as the case may be, in preference or priority
    to the holders of shares of such class or classes.

                                      G-5

<PAGE>

                                                                       EXHIBIT H

                CERTIFICATE OF THE VOTING POWERS, DESIGNATIONS,
              PREFERENCES AND RELATIVE, PARTICIPATING, OPTIONAL OR
                 OTHER SPECIAL RIGHTS, AND THE QUALIFICATIONS,
                LIMITATIONS OR RESTRICTIONS THEREOF, WHICH HAVE
              NOT BEEN SET FORTH IN THE ARTICLES OF INCORPORATION
                      OR IN ANY AMENDMENT THERETO, OF THE
                    SERIES V 7.25% PERPETUAL PREFERRED STOCK
                                       OF
                          FLEET FINANCIAL GROUP, INC.
                              -------------------
                      PURSUANT TO SECTION 7-1.1-15 OF THE
                     RHODE ISLAND BUSINESS CORPORATION ACT
                              -------------------

    We, the undersigned, William C. Mutterperl and Marc C. Leslie, the Senior
Vice President and the Assistant Secretary, respectively, of FLEET FINANCIAL
GROUP, INC., a Rhode Island corporation (hereinafter called the "Corporation"),
DO HEREBY CERTIFY that the following resolution was duly adopted by the Board of
Directors of the Corporation at a meeting duly convened and held on February 21,
1996, at which a quorum was present and acting throughout.

    "RESOLVED, that pursuant to authority conferred upon the Board of Directors
(the "Board") of Fleet Financial Group, Inc., a Rhode Island corporation (the
"Corporation"), by the Restated Articles of Incorporation, as amended, (the
"Articles of Incorporation") of the Corporation, the Board hereby creates a
series of Preferred Stock of the Corporation to consist of 1,265,000 shares, and
hereby fixes the voting powers, designations, preferences and relative,
participating, optional or other special rights, and the qualifications,
limitations or restrictions thereof, of the shares of such series (in addition
to the designations, preferences and relative, participating, optional or other
special rights, and the qualifications, limitations or restrictions thereof, set
forth in the Articles of Incorporation which are applicable to the Preferred
Stock of all classes or series) as follows:

    (a) Designation. The designation of the series of Preferred Stock shall be
"Series V 7.25% Perpetual Preferred Stock" (hereinafter called this "Series")
and the number of shares constituting this Series is one million two hundred
sixty-five thousand (1,265,000).

    (b) Dividend Rate.

        (1) The holders of shares of this Series shall be entitled to receive
    dividends thereon at a rate of 7.25% per annum computed on the basis of an
    issue price thereof of $250 per share, and no more, payable quarterly out of
    the funds of the Corporation legally available for the payment of dividends.
    Such dividends shall be cumulative from the date of original issue of such
    shares and shall be payable, when, as and if declared by the Board, on
    January 15, April 15, July 15 and October 15 of each year, commencing April
    15, 1996 (a "Dividend Payment Date"). Each such dividend shall be paid to
    the holders of record of shares of this Series as they appear on the stock
    register of the Corporation on such record date, not exceeding 30 days
    preceding the payment date thereof, as shall be fixed by the Board.
    Dividends on account of arrears for any past quarters may be declared and
    paid at any time, without reference to any regular dividend payment date, to
    holders of record on such date, not exceeding 45 days preceding the payment
    date thereof, as may be fixed by the Board.

                                      H-1
<PAGE>

        (2) No full dividends shall be declared or paid or set apart for payment
    on the Preferred Stock of any series ranking, as to dividends, on a parity
    with or junior to this Series for any period unless full cumulative
    dividends have been or contemporaneously are declared and paid or declared
    and a sum sufficient for the payment thereof set apart for such payment on
    this Series for all dividend payment periods terminating on or prior to the
    date of payment of such full cumulative dividends. When dividends are not
    paid in full, as aforesaid, upon the shares of this Series and any other
    preferred stock ranking on a parity as to dividends with this Series, all
    dividends declared upon shares of this Series and any other class or series
    of preferred stock of the Corporation ranking on a parity as to dividends
    with this Series shall be declared pro rata so that the amount of dividends
    declared per share on this Series and such other preferred stock shall in
    all cases bear to each other the same ratio that accrued dividends per share
    on the shares of this Series and such other preferred stock bear to each
    other. Holders of shares of this Series shall not be entitled to any
    dividend, whether payable in cash, property or stocks, in excess of full
    cumulative dividends, as herein provided, on this Series. No interest, or
    sum of money in lieu of interest, shall be payable in respect of any
    dividend payment or payments on this Series which may be in arrears.

        (3) So long as any shares of this Series are outstanding, no dividend
    (other than a dividend in Common Stock or in any other stock ranking junior
    to this Series as to dividends and upon liquidation and other than as
    provided in paragraph (2) of this Section (b)) shall be declared or paid or
    set aside for payment or other distribution declared or made upon the Common
    Stock or upon any other stock ranking junior to or on a parity with this
    Series as to dividends or upon liquidation, nor shall any Common Stock nor
    any other stock of the Corporation ranking junior to or on a parity with
    this Series as to dividends or upon liquidation be redeemed, purchased or
    otherwise acquired for any consideration (or any moneys be paid to or made
    available for a sinking fund for the redemption of any shares of any such
    stock) by the Corporation (except by conversion into or exchange for stock
    of the Corporation ranking junior to this Series as to dividends and upon
    liquidation) unless, in each case, the full cumulative dividends on all
    outstanding shares of this Series shall have been paid for all past dividend
    payment periods.

        (4) Dividends payable on this Series for any period, including the
    period from the original issue of such shares until April 15, 1996, shall be
    computed on the basis of a 360-day year consisting of twelve 30-day months.

    (c) Redemption.

        (1) The shares of this Series shall not be redeemable prior to April 15,
    2001. On and after April 15, 2001, the Corporation, at its option, may
    redeem shares of this Series, in whole or in part, at any time or from time
    to time, at a redemption price of $250 per share, plus accrued and unpaid
    dividends thereon to the date fixed for redemption.

        (2) In the event that fewer than all the outstanding shares of this
    Series are to be redeemed pursuant to subsection (1), the number of shares
    to be redeemed shall be determined by the Board and the shares to be
    redeemed shall be determined by lot or pro rata as may be determined by the
    Board or by any other method as may be determined by the Board in its sole
    discretion to be equitable.

        (3) In the event the Corporation shall redeem shares of this Series
    pursuant to subsections (1) or (2), notice of such redemption shall be given
    by first class mail, postage prepaid, mailed not less than 30 nor more than
    60 days prior to the redemption date, to each holder of record of the shares
    to be redeemed, at such holder's address as the same appears on the stock
    register of the Corporation. Each such notice shall state: (i) the
    redemption date; (ii) the number of shares of this Series to be redeemed
    and, if fewer than all the shares held by such holder are to be redeemed,
    the number of such shares to be redeemed from such holder; (iii) the
    redemption price; (iv) the place or

                                      H-2

<PAGE>

    places where certificates for such shares are to be surrendered for payment
    of the redemption price; and (v) that dividends on the shares to be redeemed
    will cease to accrue on such redemption date.

        (4) Notice having been mailed as aforesaid, from and after the
    redemption date (unless default shall be made by the Corporation in
    providing money for the payment of the redemption price) dividends on the
    shares of this Series so called for redemption under either subsection (1)
    or (2) above shall cease to accrue, and said shares shall no longer be
    deemed to be outstanding, and all rights of the holders thereof as
    stockholders of the Corporation (except the right to receive from the
    Corporation the redemption price) shall cease. Upon surrender in accordance
    with said notice of the certificates for any shares so redeemed (properly
    endorsed or assigned for transfer, if the Board shall so require and the
    notice shall so state), such shares shall be redeemed by the Corporation at
    the applicable redemption price. In case fewer than all the shares
    represented by any such certificate are redeemed, a new certificate shall be
    issued representing the unredeemed shares without cost to the holder
    thereof.

        (5) Notwithstanding the foregoing provisions of this Section (c), if any
    dividends on this Series are in arrears, no shares of this Series shall be
    redeemed unless all outstanding shares of this Series are simultaneously
    redeemed, and the Corporation shall not purchase or otherwise acquire any
    shares of this Series; provided, however, that the foregoing shall not
    prevent the purchase or acquisition of shares of this Series pursuant to a
    purchase or exchange offer made on the same terms to holders of all
    outstanding shares of this Series.

    (d) Liquidation Rights.

        (1) Upon the dissolution, liquidation or winding up of the Corporation,
    the holders of the shares of this Series shall be entitled to receive and be
    paid out of the assets of the Corporation available for distribution to its
    stockholders, before any payment or distribution shall be made on the Common
    Stock or on any other class of stock ranking junior to the shares of this
    Series upon liquidation, the amount of $250 per share, plus a sum equal to
    all dividends (whether or not earned or declared) on such shares accrued and
    unpaid thereon to the date of final distribution.

        (2) Neither the sale of all or substantially all the property or
    business of the Corporation nor the merger or consolidation of the
    Corporation into or with any other corporation or the merger or
    consolidation of any other corporation into or with the Corporation, shall
    be deemed to be a dissolution, liquidation or winding up, voluntary or
    involuntary, for the purposes of this Section (d).

        (3) After the payment to the holders of the shares of this Series of the
    full preferential amounts provided for in this Section (d), the holders of
    this Series as such shall have no right or claim to any of the remaining
    assets of the Corporation.

        (4) In the event the assets of the Corporation available for
    distribution to the holders of shares of this Series upon any dissolution,
    liquidation or winding up of the Corporation, whether voluntary or
    involuntary, shall be insufficient to pay in full all amounts to which such
    holders are entitled pursuant to paragraph (1) of this Section (d), no such
    distribution shall be made on account of any shares of any other class or
    series of Preferred Stock ranking on a parity with the shares of this Series
    upon such dissolution, liquidation or winding up unless proportionate
    distributive amounts shall be paid on account of the shares of this Series,
    ratably, in proportion to the full distributable amounts for which holders
    of all such parity shares are respectively entitled upon such dissolution,
    liquidation or winding up.

    (e) Conversion or Exchange. The holders of shares of this Series shall not
have any rights herein to convert such shares into or exchange such shares for
shares of any other class or classes or of any other series of any class or
classes of capital stock of the Corporation.

                                      H-3

<PAGE>

    (f) Voting. The shares of this Series shall not have any voting powers,
either general or special, except that:

        (1) Unless the vote or consent of the holders of a greater number of
    shares shall then be required by law, the consent of the holders of at least
    66 2/3% of all of the shares of this Series at the time outstanding, given
    in person or by proxy, either in writing or by a vote at a meeting called
    for the purpose at which the holders of shares of this Series shall vote
    together as a separate class, shall be necessary for authorizing, effecting
    or validating the amendment, alteration or repeal of any of the provisions
    of the Articles of Incorporation or of any certificate amendatory thereof or
    supplemental thereto (including any Certificate of the Voting Powers,
    Designations, Preferences and Relative, Participating, Optional or Other
    Special Rights, and the Qualifications, Limitations or Restrictions thereof,
    or any similar document relating to any series of Preferred Stock) which
    would adversely affect the preferences, rights, powers or privileges of this
    Series;

        (2) Unless the vote or consent of the holders of a greater number of
    shares shall then be required by law, the consent of the holders of at least
    66 2/3% of all of the shares of this Series and all other series of
    Preferred Stock ranking on a parity with shares of this Series, either as to
    dividends or upon liquidation, at the time outstanding, given in person or
    by proxy, either in writing or by a vote at a meeting called for the purpose
    at which the holders of shares of this Series and such other series of
    Preferred Stock shall vote together as a single class without regard to
    series, shall be necessary for authorizing, effecting, increasing or
    validating the creation, authorization or issue of any shares of any class
    of stock of the Corporation ranking prior to the shares of this Series as to
    dividends or upon liquidation, or the reclassification of any authorized
    stock of the Corporation into any such prior shares, or the creation,
    authorization or issue of any obligation or security convertible into or
    evidencing the right to purchase any such prior shares.

        (3) If, at the time of any annual meeting of stockholders for the
    election of directors, a default in preference dividends on any series of
    the Preferred Stock or any other class or series of preferred stock of the
    Corporation (other than any other class or series of the Corporation's
    preferred stock expressly entitled to elect additional directors to the
    Board by a vote separate and distinct from the vote provided for in this
    paragraph (3) ("Voting Preferred")) shall exist, the number of directors
    constituting the Board shall be increased by two (without duplication of any
    increase made pursuant to the terms of any other class or series of the
    Corporation's preferred stock other than any Voting Preferred) and the
    holders of the Corporation's preferred stock of all classes and series
    (other than any such Voting Preferred) shall have the right at such meeting,
    voting together as a single class without regard to class or series, to the
    exclusion of the holders of Common Stock and the Voting Preferred, to elect
    two directors of the Corporation to fill such newly created directorships.
    Such right shall continue until there are no dividends in arrears upon
    shares of any class or series of the Corporation's preferred stock ranking
    prior to or on a parity with shares of this Series as to dividends (other
    than any Voting Preferred). Each director elected by the holders of shares
    of any series of the Preferred Stock or any other class or series of the
    Corporation's preferred stock in an election provided for by this paragraph
    (3) (herein called a "Preferred Director") shall continue to serve as such
    director for the full term for which he shall have been elected,
    notwithstanding that prior to the end of such term a default in preference
    dividends shall cease to exist. Any Preferred Director may be removed by,
    and shall not be removed except by, the vote of the holders of record of the
    outstanding shares of the Corporation's preferred stock entitled to have
    originally voted for such director's election, voting together as a single
    class without regard to class or series, at a meeting of the stockholders,
    or of the holders of shares of the Corporation's preferred stock, called for
    that purpose. So long as a default in any preference dividends on any series
    of the Preferred Stock or any other class or series of preferred stock of
    the Corporation shall exist (other than any Voting Preferred) (A) any
    vacancy in the office of a Preferred Director may be filled (except as
    provided in the following clause (B)) by an instrument in writing signed by
    the remaining Preferred Director and filed with the Corporation and (B) in
    the case of the removal of any Preferred

                                      H-4

<PAGE>

    Director, the vacancy may be filled by the vote of the holders of the
    outstanding shares of the Corporation's preferred stock entitled to have
    originally voted for the removed director's election, voting together as a
    single class without regard to class or series, at the same meeting at which
    such removal shall be voted. Each director appointed as aforesaid shall be
    deemed for all purposes hereto to be a Preferred Director.

        Whenever the term of office of the Preferred Directors shall end and a
    default in preference dividends shall no longer exist, the number of
    directors constituting the Board shall be reduced by two. For purposes
    hereof, a "default in preference dividends" on any series of the Preferred
    Stock or any other class or series of preferred stock of the Corporation
    shall be deemed to have occurred whenever the amount of accrued dividends
    upon such class or series of the Corporation's preferred stock shall be
    equivalent to six full quarterly dividends or more, and, having so occurred,
    such default shall be deemed to exist thereafter until, but only until, all
    accrued dividends on all such shares of the Corporation's preferred stock of
    each and every series then outstanding (other than any Voting Preferred or
    shares of any class or series ranking junior to shares of this Series as to
    dividends) shall have been paid to the end of the last preceding quarterly
    dividend period.

    (g) Reacquired Shares. Shares of this Series which have been issued and
reacquired through redemption or purchase shall, upon compliance with an
applicable provision of the Rhode Island Business Corporation Act, have the
status of authorized and unissued shares of Preferred Stock and may be reissued
but only as part of a new series of Preferred Stock to be created by resolution
or resolutions of the Board.

    (h) Relation to Existing Preferred Classes of Stock. Shares of this Series
are equal in rank and preference with all other series of the Preferred Stock
outstanding on the date of original issue of the shares of this Series and are
senior in rank and preference to the Common Stock and the Cumulative
Participating Junior Preferred Stock of the Corporation.

    (i) Relation to Other Preferred Classes of Stock. For purposes of this
resolution, any stock of any class or classes of the Corporation shall be deemed
to rank:

        (1) prior to the shares of this Series, either as to dividends or upon
    liquidation, if the holders of such class or classes shall be entitled to
    the receipt of dividends or of amounts distributable upon dissolution,
    liquidation or winding up of the Corporation, as the case may be, in
    preference or priority to the holders of shares of this Series;

        (2) on a parity with shares of this Series, either as to dividends or
    upon liquidation, whether or not the dividend rates, dividend payment dates
    or redemption or liquidation prices per share or sinking fund provisions, if
    any, be different from those of this Series, if the holders of such stock
    shall be entitled to the receipt of dividends or of amounts distributable
    upon dissolution, liquidation or winding up of the Corporation, as the case
    may be, in proportion to their respective dividend rates or liquidation
    prices, without preference or priority, one over the other, as between the
    holders of such stock and the holders of shares of this Series; and

        (3) junior to the shares of this Series, either as to dividends or upon
    liquidation, if such class shall be Common Stock or if the holders of shares
    of this Series shall be entitled to receipt of dividends or of amounts
    distributable upon dissolution, liquidation or winding up of the
    Corporation, as the case may be, in preference or priority to the holders of
    shares of such class or classes.

                                      H-5

<PAGE>

    IN WITNESS WHEREOF, this Certificate has been made under the seal of Fleet
Financial Group, Inc., and has been signed by the undersigned, William C.
Mutterperl, its Senior Vice President, and Marc C. Leslie, its Assistant
Secretary, respectively, this 21st day of February, 1996.

                                          FLEET FINANCIAL GROUP, INC.

[SEAL]

                                          By
                                             ...................................

                                                  (Senior Vice President)

                                          By
                                             ...................................

                                                   (Assistant Secretary)

STATE OF MASSACHUSETTS
COUNTY OF SUFFOLK

    In said County and State on this 21st day of February, 1996, personally
appeared before me William C. Mutterperl and Marc C. Leslie, the Senior Vice
President and the Assistant Secretary, respectively, of Fleet Financial Group,
Inc., to me known and known by me to be the parties executing the foregoing
instrument, and they acknowledged said instrument by them executed to be their
free act and deed and the free act and deed of said Fleet Financial Group, Inc.

                                          By
                                             ...................................

                                                       Notary Public

                                                   My Commission Expires:

                                      H-6

<PAGE>

                                                                       EXHIBIT I

                CERTIFICATE OF THE VOTING POWERS, DESIGNATIONS,
 PREFERENCES AND RELATIVE, PARTICIPATING, OPTIONAL OR OTHER SPECIAL RIGHTS, AND
THE QUALIFICATIONS, LIMITATIONS OR RESTRICTIONS THEREOF, WHICH HAVE NOT BEEN SET
   FORTH IN THE ARTICLES OF INCORPORATION OR IN ANY AMENDMENT THERETO, OF THE
                   SERIES VI 6.75% PERPETUAL PREFERRED STOCK
                                       OF

                          FLEET FINANCIAL GROUP, INC.

                              -------------------

                      PURSUANT TO SECTION 7-1.1-15 OF THE
                     RHODE ISLAND BUSINESS CORPORATION ACT

                              -------------------

    We, the undersigned, William C. Mutterperl and Marc C. Leslie, the Senior
Vice President and the Assistant Secretary, respectively, of FLEET FINANCIAL
GROUP, INC., a Rhode Island corporation (hereinafter called the "Corporation"),
DO HEREBY CERTIFY that the following resolution was duly adopted by the Board of
Directors of the Corporation at a meeting duly convened and held on February 21,
1996, at which a quorum was present and acting throughout.

    "RESOLVED, that pursuant to authority conferred upon the Board of Directors
(the "Board") of Fleet Financial Group, Inc., a Rhode Island corporation (the
"Corporation"), by the Restated Articles of Incorporation, as amended (the
"Articles of Incorporation"), of the Corporation, the Board hereby creates a
series of Preferred Stock of the Corporation to consist of 690,000 shares, and
hereby fixes the voting powers, designations, preferences and relative,
participating, optional or other special rights, and the qualifications,
limitations or restrictions thereof, of the shares of such series (in addition
to the designations, preferences and relative, participating, option or other
special rights, and the qualifications, limitations or restrictions thereof, set
forth in the Articles of Incorporation which are applicable to the Preferred
Stock of all classes or series) as follows:

    (a) Designation. The designation of the series of Preferred Stock shall be
"Series VI 6.75% Perpetual Preferred Stock" (hereinafter called this "Series")
and the number of shares constituting this Series is Six Hundred Ninety Thousand
(690,000).

    (b) Dividend Rate.

        (1) The holders of shares of this Series shall be entitled to receive
    dividends thereon at a rate of 6.75% per annum computed on the basis of an
    issue price thereof of $250 per share, and no more, payable quarterly out of
    the funds of the Corporation legally available for the payment of dividends.
    Such dividends shall be cumulative from the date of original issue of such
    shares and shall be payable, when, as and if declared by the Board, on
    January 15, April 15, July 15 and October 15 of each year, commencing April
    15, 1996 (a "Dividend Payment Date"). Each such dividend shall be paid to
    the holders of record of shares of this Series as they appear on the stock
    register of the Corporation on such record date, not exceeding 30 days
    preceding the payment date thereof, as shall be fixed by the Board.
    Dividends on account of arrears for any past quarters may be declared and
    paid at any time, without reference to any regular dividend payment date, to
    holders of record on such date, not exceeding 45 days preceding the payment
    date thereof, as may be fixed by the Board.

        (2) If one or more amendments to the Internal Revenue Code of 1986, as
    amended (the "Code"), are enacted that change the percentage of the
    dividends received deduction (currently 70%) as specified in Section
    243(a)(1) of the Code or any successor provision (the "Dividends

                                      I-1
<PAGE>

    Received Percentage"), the amount of each dividend payable per share of this
    Series for dividend payments made on or after the date of enactment of such
    change shall be adjusted by multiplying the amount of the dividend payable
    determined as described above (before adjustment) by a factor which shall be
    the number determined in accordance with the following formula (the "DRD
    Formula"), and rounding the result to the nearest cent:

                               1 - .35 (1 - .70)
                              -------------------
                               1 - .35 (1 - DRP)

        For the purposes of the DRD Formula, "DRP" means the Dividends Received
    Percentage applicable to the dividend in question. No amendment to the Code,
    other than a change in the percentage of the dividends received deduction
    set forth in Section 243(a)(1) of the Code or any successor provision, will
    give rise to an adjustment. Notwithstanding the foregoing provisions, in the
    event that, with respect to any such amendment, the Corporation shall
    receive either an unqualified opinion of independent recognized tax counsel
    or a private letter ruling or similar form of authorization from the
    Internal Revenue Service to the effect that such an amendment would not
    apply to dividends payable on shares of this Series, then any such amendment
    shall not result in the adjustment provided for pursuant to the DRD Formula.
    The Corporation's calculation of the dividends payable as so adjusted and as
    certified accurate as to calculation and reasonable as to method by the
    independent certified public accountants then regularly engaged by the
    Corporation shall be final and not subject to review.

        If any amendment to the Code which reduces the Dividends Received
    Percentage is enacted after a dividend payable on a Dividend Payment Date
    has been declared, the amount of dividend payable on such Dividend Payment
    Date will not be increased; but instead, an amount, equal to the excess of
    (x) the product of the dividends paid by the Corporation on such Dividend
    Payment Date and the DRD Formula (where the DRP used in the DRD Formula
    would be equal to the reduced Dividends Received Percentage) and (y) the
    dividends paid by the Corporation on such Dividend Payment Date, will be
    payable to holders of record on the next succeeding Dividend Payment Date in
    addition to any other amounts payable on such date.

        In addition, if prior to May 16, 1996, an amendment to the Code is
    enacted that reduces the Dividends Received Percentage and such reduction
    retroactively applies to a Dividend Payment Date as to which the Corporation
    previously paid dividends on shares of this Series (each an "Affected
    Dividend Payment Date"), the Corporation will pay (if declared) additional
    dividends (the "Additional Dividends") on the next succeeding Dividend
    Payment Date (or if such amendment is enacted after the dividend payable on
    such Dividend Payment Date has been declared, on the second succeeding
    Dividend Payment Date following the date of enactment) to holders of record
    on such succeeding Dividend Payment Date in an amount equal to the excess of
    (x) the product of the dividends paid by the Corporation on each Affected
    Dividend Payment Date and the DRD Formula (where the DRP used in the DRD
    Formula would be equal to the Dividends Received Percentage applied to each
    Affected Dividend Payment Date) and (y) the dividends paid by the
    Corporation on each Affected Dividend Payment Date.

        Additional Dividends will not be paid in respect of the enactment of any
    amendment to the Code on or after May 16, 1996 which retroactively reduces
    the Dividends Received Percentage, or if prior to May 16, 1996, such
    amendment would not result in an adjustment due to the Corporation having
    received either an opinion of counsel or tax ruling referred to in the third
    preceding paragraph. The Corporation will only make one payment of
    Additional Dividends.

        In the event that the amount of dividend payable per share of this
    Series shall be adjusted pursuant to the DRD Formula and/or Additional
    Dividends are to be paid, the Corporation will

                                      I-2

<PAGE>

    cause notice of each such adjustment and, if applicable, any Additional
    Dividends, to be sent to each holder of record of the shares of this Series
    at such holder's address as the same appears on the stock register of the
    Corporation.

        (3) No full dividends shall be declared or paid or set apart for payment
    on the Preferred Stock of any series ranking, as to dividends, on a parity
    with or junior to this Series for any period unless full cumulative
    dividends have been or contemporaneously are declared and paid or declared
    and a sum sufficient for the payment thereof set apart for such payment on
    this Series for all dividend payment periods terminating on or prior to the
    date of payment of such full cumulative dividends. When dividends are not
    paid in full, as aforesaid, upon the shares of this Series and any other
    preferred stock ranking on a parity as to dividends with this Series, all
    dividends declared upon shares of this Series and any other class or series
    of preferred stock of the Corporation ranking on a parity as to dividends
    with this Series shall be declared pro rata so that the amount of dividends
    declared per share on this Series and such other preferred stock shall in
    all cases bear to each other the same ratio that accrued dividends per share
    on the shares of this Series and such other preferred stock bear to each
    other. Holders of shares of this Series shall not be entitled to any
    dividend, whether payable in cash, property or stocks, in excess of full
    cumulative dividends, as herein provided, on this Series. No interest, or
    sum of money in lieu of interest, shall be payable in respect of any
    dividend payment or payments on this Series which may be in arrears.

        (4) So long as any shares of this Series are outstanding, no dividend
    (other than a dividend in Common Stock or in any other stock ranking junior
    to this Series as to dividends and upon liquidation and other than as
    provided in subsection (3) of this Section (b)) shall be declared or paid or
    set aside for payment or other distribution declared or made upon the Common
    Stock or upon any other stock ranking junior to or on a parity with this
    Series as to dividends or upon liquidation, nor shall any Common Stock nor
    any other stock of the Corporation ranking junior to or on a parity with
    this Series as to dividends or upon liquidation be redeemed, purchased or
    otherwise acquired for any consideration (or any moneys be paid to or made
    available for a sinking fund for the redemption of any shares of any such
    stock) by the Corporation (except by conversion into or exchange for stock
    of the Corporation ranking junior to this Series as to dividends and upon
    liquidation) unless, in each case, the full cumulative dividends on all
    outstanding shares of this Series shall have been paid for all past dividend
    payment periods.

        (5) Dividends payable on this Series for any period, including the
    period from the original issue of such shares until April 15, 1996, shall be
    computed on the basis of a 360-day year consisting of twelve 30-day months.

    (c) Redemption.

        (1) (A) The shares of this Series shall not be redeemable prior to April
    15, 2006. On and after April 15, 2006, the Corporation, at its option, may
    redeem shares of this Series, in whole or in part, at any time or from time
    to time, at a redemption price of $250 per share, plus accrued and unpaid
    dividends thereon to the date fixed for redemption.

        (B) In the event that fewer than all the outstanding shares of this
    Series are to be redeemed pursuant to subsection (1)(A), the number of
    shares to be redeemed shall be determined by the Board and the shares to be
    redeemed shall be determined by lot or pro rata as may be determined by the
    Board or by any other method as may be determined by the Board in its sole
    discretion to be equitable.

        (2) (A) Notwithstanding subsection (1) above, if the Dividends Received
    Percentage is equal to or less than 40% and, as a result, the amount of
    dividends on the shares of this Series payable on any Dividend Payment Date
    will be or is adjusted upwards as described in Section (b)(2) above, the
    Corporation, at its option, may redeem all, but not less than all, of the
    outstanding shares of this

                                      I-3

<PAGE>

    Series; provided, that within sixty days of the date on which an amendment
    to the Code is enacted which reduces the Dividends Received Percentage to
    40% or less, the Corporation sends notice to holders of shares of this
    Series of such redemption in accordance with subsection (3) below.

        (B) Any redemption of the Perpetual Preferred Stock in accordance with
    this subsection (2) shall be at the applicable redemption price set forth in
    the following table, in each case plus accrued and unpaid dividends (whether
    or not declared) thereon to the date fixed for redemption, including any
    changes in dividends payable due to changes in the Dividends Received
    Percentage and Additional Dividends, if any.

<TABLE>
<CAPTION>
                                                                       REDEMPTION PRICE
                                                               ---------------------------------
REDEMPTION PERIOD                                              PER SHARE    PER DEPOSITARY SHARE
- ------------------------------------------------------------   ---------    --------------------
<S>                                                            <C>          <C>
February 21, 1996 to April 14, 1997.........................    $262.50            $52.50
April 15, 1997 to April 14, 1998............................     261.25             52.25
April 15, 1998 to April 14, 1999............................     260.00             52.00
April 15, 1999 to April 14, 2000............................     258.75             51.75
April 15, 2000 to April 14, 2001............................     257.50             51.50
April 15, 2001 to April 14, 2002............................     256.25             51.25
April 15, 2002 to April 14, 2003............................     255.00             51.00
April 15, 2003 to April 14, 2004............................     253.75             50.75
April 15, 2004 to April 14, 2005............................     252.50             50.50
April 15, 2005 to April 14, 2006............................     251.25             50.25
On or after April 15, 2006..................................     250.00             50.00
</TABLE>

        (3) In the event the Corporation shall redeem shares of this Series
    pursuant to subsections (1) or (2) above, notice of such redemption shall be
    given by first class mail, postage prepaid, mailed not less than 30 nor more
    than 60 days prior to the redemption date, to each holder of record of the
    shares to be redeemed, at such holder's address as the same appears on the
    stock register of the Corporation. Each such notice shall state: (i) the
    redemption date; (ii) the number of shares of this Series to be redeemed
    and, if fewer than all the shares held by such holder are to be redeemed,
    the number of such shares to be redeemed from such holder; (iii) the
    redemption price; (iv) the place or places where certificates for such
    shares are to be surrendered for payment of the redemption price; and (v)
    that dividends on the shares to be redeemed will cease to accrue on such
    redemption date.

        (4) Notice having been mailed as aforesaid, from and after the
    redemption date (unless default shall be made by the Corporation in
    providing money for the payment of the redemption price) dividends on the
    shares of this Series so called for redemption under either subsection (1)
    or (2) above shall cease to accrue, and said shares shall no longer be
    deemed to be outstanding, and all rights of the holders thereof as
    stockholders of the Corporation (except the right to receive from the
    Corporation the redemption price) shall cease. Upon surrender in accordance
    with said notice of the certificates for any shares so redeemed (properly
    endorsed or assigned for transfer, if the Board shall so require and the
    notice shall so state), such shares shall be redeemed by the Corporation at
    the applicable redemption price. In case fewer than all the shares
    represented by any such certificate are redeemed, a new certificate shall be
    issued representing the unredeemed shares without cost to the holder
    thereof.

        (5) Notwithstanding the foregoing provisions of this Section (c), if any
    dividends on this Series are in arrears, no shares of this Series shall be
    redeemed unless all outstanding shares of this Series are simultaneously
    redeemed, and the Corporation shall not purchase or otherwise acquire any
    shares of this Series; provided, however, that the foregoing shall not
    prevent the purchase or acquisition of shares of this Series pursuant to a
    purchase or exchange offer made on the same terms to holders of all
    outstanding shares of this Series.

                                      I-4

<PAGE>

    (d) Liquidation Rights.

        (1) Upon the dissolution, liquidation or winding up of the Corporation,
    the holders of the shares of this Series shall be entitled to receive and be
    paid out of the assets of the Corporation available for distribution to its
    stockholders, before any payment or distribution shall be made on the Common
    Stock or on any other class of stock ranking junior to the shares of this
    Series upon liquidation, the amount of $250 per share, plus a sum equal to
    all dividends (whether or not earned or declared) on such shares accrued and
    unpaid thereon to the date of final distribution.

        (2) Neither the sale of all or substantially all the property or
    business of the Corporation nor the merger or consolidation of the
    Corporation into or with any other corporation or the merger or
    consolidation of any other corporation into or with the Corporation, shall
    be deemed to be a dissolution, liquidation or winding up, voluntary or
    involuntary, for the purposes of this Section (d).

        (3) After the payment to the holders of the shares of this Series of the
    full preferential amounts provided for in this Section (d), the holders of
    this Series as such shall have no right or claim to any of the remaining
    assets of the Corporation.

        (4) In the event the assets of the Corporation available for
    distribution to the holders of shares of this Series upon any dissolution,
    liquidation or winding up of the Corporation, whether voluntary or
    involuntary, shall be insufficient to pay in full all amounts to which such
    holders are entitled pursuant to paragraph (1) of this Section (d), no such
    distribution shall be made on account of any shares of any other class or
    series of Preferred Stock ranking on a parity with the shares of this Series
    upon such dissolution, liquidation or winding up unless proportionate
    distributive amounts shall be paid on account of the shares of this Series,
    ratably, in proportion to the full distributable amounts for which holders
    of all such parity shares are respectively entitled upon such dissolution,
    liquidation or winding up.

    (e) Conversion or Exchange. The holders of shares of this Series shall not
have any rights herein to convert such shares into or exchange such shares for
shares of any other class or classes or of any other series of any class or
classes of capital stock of the Corporation.

    (f) Voting. The shares of this Series shall not have any voting powers,
either general or special, except that:

        (1) Unless the vote or consent of the holders of a greater number of
    shares shall then be required by law, the consent of the holders of at least
    66 2/3% of all of the shares of this Series at the time outstanding, given
    in person or by proxy, either in writing or by a vote at a meeting called
    for the purpose at which the holders of shares of this Series shall vote
    together as a separate class, shall be necessary for authorizing, effecting
    or validating the amendment, alteration or repeal of any of the provisions
    of the Articles of Incorporation or of any certificate amendatory thereof or
    supplemental thereto (including any Certificate of the Voting Powers,
    Designations, Preferences and Relative, Participating, Optional or Other
    Special Rights, and the Qualifications, Limitations or Restrictions thereof,
    or any similar document relating to any series of Preferred Stock) which
    would adversely affect the preferences, rights, powers or privileges of this
    Series;

        (2) Unless the vote or consent of the holders of a greater number of
    shares shall then be required by law, the consent of the holders of at least
    66 2/3% of all of the shares of this Series and all other series of
    Preferred Stock ranking on a parity with shares of this Series, either as to
    dividends or upon liquidation, at the time outstanding, given in person or
    by proxy, either in writing or by a vote at a meeting called for the purpose
    at which the holders of shares of this Series and such other series of
    Preferred Stock shall vote together as a single class without regard to
    series, shall be necessary for authorizing, effecting, increasing or
    validating the creation, authorization or issue of any shares of any class
    of stock of the Corporation ranking prior to the shares of this Series

                                      I-5

<PAGE>

    as to dividends or upon liquidation, or the reclassification of any
    authorized stock of the Corporation into any such prior shares, or the
    creation, authorization or issue of any obligation or security convertible
    into or evidencing the right to purchase any such prior shares.

        (3) If, at the time of any annual meeting of stockholders for the
    election of directors, a default in preference dividends on any series of
    the Preferred Stock or any other class or series of preferred stock of the
    Corporation (other than any other class or series of the Corporation's
    preferred stock expressly entitled to elect additional directors to the
    Board by a vote separate and distinct from the vote provided for in this
    paragraph (3) ("Voting Preferred")) shall exist, the number of directors
    constituting the Board shall be increased by two (without duplication of any
    increase made pursuant to the terms of any other class or series of the
    Corporation's preferred stock other than any Voting Preferred) and the
    holders of the Corporation's preferred stock of all classes and series
    (other than any such Voting Preferred) shall have the right at such meeting,
    voting together as a single class without regard to class or series, to the
    exclusion of the holders of Common Stock and the Voting Preferred, to elect
    two directors of the Corporation to fill such newly created directorships.
    Such right shall continue until there are no dividends in arrears upon
    shares of any class or series of the Corporation's preferred stock ranking
    prior to or on a parity with shares of this Series as to dividends (other
    than any Voting Preferred). Each director elected by the holders of shares
    of any series of the Preferred Stock or any other class or series of the
    Corporation's preferred stock in an election provided for by this paragraph
    (3) (herein called a "Preferred Director") shall continue to serve as such
    director for the full term for which he shall have been elected,
    notwithstanding that prior to the end of such term a default in preference
    dividends shall cease to exist. Any Preferred Director may be removed by,
    and shall not be removed except by, the vote of the holders of record of the
    outstanding shares of the Corporation's preferred stock entitled to have
    originally voted for such director's election, voting together as a single
    class without regard to class or series, at a meeting of the stockholders,
    or of the holders of shares of the Corporation's preferred stock, called for
    that purpose. So long as a default in any preference dividends on any series
    of the Preferred Stock or any other class or series of preferred stock of
    the Corporation shall exist (other than any Voting Preferred) (A) any
    vacancy in the office of a Preferred Director may be filled (except as
    provided in the following clause (B)) by an instrument in writing signed by
    the remaining Preferred Director and filed with the Corporation and (B) in
    the case of the removal of any Preferred Director, the vacancy may be filled
    by the vote of the holders of the outstanding shares of the Corporation's
    preferred stock entitled to have originally voted for the removed director's
    election, voting together as a single class without regard to class or
    series, at the same meeting at which such removal shall be voted. Each
    director appointed as aforesaid shall be deemed for all purposes hereto to
    be a Preferred Director.

        Whenever the term of office of the Preferred Directors shall end and a
    default in preference dividends shall no longer exist, the number of
    directors constituting the Board shall be reduced by two. For purposes
    hereof, a "default in preference dividends" on any series of the Preferred
    Stock or any other class or series of preferred stock of the Corporation
    shall be deemed to have occurred whenever the amount of accrued dividends
    upon such class or series of the Corporation's preferred stock shall be
    equivalent to six full quarterly dividends or more, and, having so occurred,
    such default shall be deemed to exist thereafter until, but only until, all
    accrued dividends on all such shares of the Corporation's preferred stock of
    each and every series then outstanding (other than any Voting Preferred or
    shares of any class or series ranking junior to shares of this Series as to
    dividends) shall have been paid to the end of the last preceding quarterly
    dividend period.

    (g) Reacquired Shares. Shares of this Series which have been issued and
reacquired through redemption or purchase shall, upon compliance with an
applicable provision of the Rhode Island Business Corporation Act, have the
status of authorized and unissued shares of Preferred Stock and may be reissued
but only as part of a new series of Preferred Stock to be created by resolution
or resolutions of the Board.

                                      I-6

<PAGE>

    (h) Relation to Existing Preferred Classes of Stock. Shares of this Series
are equal in rank and preference with all other series of the Preferred Stock
outstanding on the date of original issue of the shares of this Series and are
senior in rank and preference to the Common Stock and the Cumulative
Participating Junior Preferred Stock of the Corporation.

    (i) Relation to Other Preferred Classes of Stock. For purposes of this
resolution, any stock of any class or classes of the Corporation shall be deemed
to rank:

        (1) prior to the shares of this Series, either as to dividends or upon
    liquidation, if the holders of such class or classes shall be entitled to
    the receipt of dividends or of amounts distributable upon dissolution,
    liquidation or winding up of the Corporation, as the case may be, in
    preference or priority to the holders of shares of this Series;

        (2) on a parity with shares of this Series, either as to dividends or
    upon liquidation, whether or not the dividend rates, dividend payment dates
    or redemption or liquidation prices per share or sinking fund provisions, if
    any, be different from those of this Series, if the holders of such stock
    shall be entitled to the receipt of dividends or of amounts distributable
    upon dissolution, liquidation or winding up of the Corporation, as the case
    may be, in proportion to their respective dividend rates or liquidation
    prices, without preference or priority, one over the other, as between the
    holders of such stock and the holders of shares of this Series; and

        (3) junior to the shares of this Series, either as to dividends or upon
    liquidation, if such class shall be Common Stock or if the holders of shares
    of this Series shall be entitled to receipt of dividends or of amounts
    distributable upon dissolution, liquidation or winding up of the
    Corporation, as the case may be, in preference or priority to the holders of
    shares of such class or classes.

    IN WITNESS WHEREOF, this Certificate has been made under the seal of Fleet
Financial Group, Inc., and has been signed by the undersigned, William C.
Mutterperl, its Senior Vice President, and Marc C. Leslie, its Assistant
Secretary, respectively, this 21st day of February, 1996.

                                          FLEET FINANCIAL GROUP, INC.

[SEAL]

                                          By
                                             ...................................
                                                  (Senior Vice President)

                                          By
                                             ...................................
                                                   (Assistant Secretary)

STATE OF MASSACHUSETTS
COUNTY OF SUFFOLK

    In said County and State on this 21st day of February, 1996, personally
appeared before me William C. Mutterperl and Marc C. Leslie, the Senior Vice
President and Assistant Secretary, respectively, of Fleet Financial Group, Inc.,
to me known and known by me to be the parties executing the foregoing
instrument, and they acknowledged said instrument by them executed to be their
free act and deed and the free act and deed of said Fleet Financial Group, Inc.

                                          By
                                             ...................................
                                                       Notary Public

                                                   My Commission Expires:

                                      I-7



                                                                       EXHIBIT 2

                          FLEET FINANCIAL GROUP, INC.

                              -------------------

                                     BYLAWS

                                   ARTICLE 1.

                                    OFFICES.

    SECTION 1.01. Registered Office. The registered office of the Corporation in
the State of Rhode Island shall be at No. 50 Kennedy Plaza, City of Providence,
County of Providence. The name of the resident agent in charge thereof shall be
William C. Mutterperl.

    SECTION 1.02. Other Offices. The Corporation may also have an office or
offices in such other place or places either within or without the State of
Rhode Island as the Board of Directors may from time to time determine or the
business of the Corporation require.

                                   ARTICLE 2.

                           MEETINGS OF STOCKHOLDERS.

    SECTION 2.01. Place of Meetings. All meetings of the stockholders of the
Corporation shall be held at such place either within or without the State of
Rhode Island as shall be fixed by the Board of Directors and specified in the
respective notices or waivers of notice of said meetings.

    SECTION 2.02. Annual Meetings. (a) The annual meeting of the stockholders
for the election of directors and for the transaction of such other business as
may come before the meeting shall be held at the principal office of the
Corporation in the State of Rhode Island or such place as shall be fixed by the
Board of Directors, as eleven o'clock in the forenoon, local time, on the second
Wednesday in April in each year, if not a legal holiday at the place where such
meeting is to be held, and, if a legal holiday, then on the next succeeding
business day not a legal holiday at the same hour. (b) In respect of the annual
meeting for any particular year the Board of Directors may, by resolution fix a
different day, time or place (either within or without the State of Rhode
Island) for the annual meeting. (c) If the election of directors shall not be
held on the day designated herein or the day fixed by the Board, as the case may
be, for any annual meeting, or on the day of any adjourned session thereof, the
Board of Directors shall cause the election to be held at a special meeting as
soon thereafter as conveniently may be. At such special meeting the stockholders
may elect the directors and transact other business with the same force and
effect as at an annual meeting duly called and held.

    SECTION 2.03. Special Meetings. A special meeting of the stockholders for
any purpose or purposes properly brought before such meeting may be called at
any time by the Chairman of the Board or President or by order of the Board of
Directors pursuant to a resolution adopted by a majority of the Board.

    SECTION 2.04. Notice of Meetings. (a) Except as otherwise required by
statute, notice of each annual or special meeting of the stockholders shall be
given to each stockholder of record entitled to vote at such meeting not less
than 10 days or more than 50 days before the day on which the meeting is to be
held by delivering written notice thereof to him personally or by mailing such
notice, postage prepaid, addressed to him at his post-office address last shown
in the records of the Corporation or by transmitting notice thereof to him at
such address by telegraph, cable or any other available method.

<PAGE>

Every such notice shall state the time and place of the meeting and, in case of
a special meeting, shall state briefly the purposes thereof. (b) Notice of any
meeting of stockholders shall not be required to be given to any stockholder who
shall attend such meeting in person or by proxy or who shall, in person or by
attorney thereunto authorized, waive such notice in writing or by telegraph,
cable or any other available method either before or after such meeting. Notice
of any adjourned meeting of the stockholders shall not be required to be given
except when expressly required by law.

    SECTION 2.05. Quorum. (a) At each meeting of the stockholders, except where
otherwise provided by statute, the Articles of Incorporation or these Bylaws,
the holders of record of a majority of the issued and outstanding shares of
stock of the Corporation entitled to vote at such meeting, present in person or
represented by proxy, shall constitute a quorum for the transaction of business.
(b) In the absence of a quorum a majority in interest of the stockholders of the
Corporation entitled to vote, present in person or represented by proxy, or, in
the absence of all such stockholders, any officer entitled to preside at, or act
as secretary of, such meeting, shall have the power to adjourn the meeting from
time to time, until stockholders holding the requisite amount of stock shall be
present or represented. At any such adjourned meeting at which a quorum shall be
present any business may be transacted which might have been transacted at the
meeting as originally called.

    SECTION 2.06. Organization. At each meeting of the stockholders the Chairman
of the Board, the President, any Vice President, or any other officer designated
by the Board of Directors, shall act as chairman, and the Secretary or an
Assistant Secretary of the Corporation, or in the absence of the Secretary and
all Assistant Secretaries, a person whom the chairman of such meeting shall
appoint shall act as secretary of the meeting and keep the minutes thereof.

    SECTION 2.07. Voting. (a) Except as otherwise provided by law or by the
Articles of Incorporation or these Bylaws, at every meeting of the stockholders
each stockholder shall be entitled to one vote, in person or by proxy, for each
share of capital stock of the Corporation registered in his name on the books of
the Corporation:

        (i) on the date fixed pursuant to Section 9.03 of these Bylaws as the
    record date for the determination of stockholders entitled to vote at such
    meeting; or

        (ii) if no record date shall have been fixed, then the record date shall
    be at the close of business on the day next preceding the day on which
    notice of such meeting is given.

    (b) Persons holding stock in a fiduciary capacity shall be entitled to vote
the shares so held. In the case of stock held jointly by two or more executors,
administrators, guardians, conservators, trustees or other fiduciaries, such
fiduciaries may designate in writing one or more of their number to represent
such stock and vote the shares so held, unless there is a provision to the
contrary in the instrument, if any, defining their powers and duties. (c)
Persons whose stock is pledged shall be entitled to vote thereon until such
stock is transferred on the books of the Corporation to the pledgee, and
thereafter only the pledgee shall be entitled to vote. (d) Any stockholder
entitled to vote may do so in person or by his proxy appointed by an instrument
in writing subscribed by such stockholder or by his attorney thereunto
authorized, or by a telegram, cable or any other available method delivered to
the secretary of the meeting; provided, however, that no proxy shall be voted
after 11 months from its date, unless said proxy provides for a longer period.
(e) At all meetings of the stockholders, all matters (except where other
provision is made by law or by the Articles of Incorporation or these Bylaws)
shall be decided by the vote of a majority in interest of the stockholders
entitled to vote thereon, present in person or by proxy, at such meeting, a
quorum being present.

    SECTION 2.08. Inspectors. The chairman of the meeting may at any time
appoint two or more inspectors to serve at a meeting of the stockholders. Such
inspectors shall decide upon the qualifications of voters, accept and count the
vote for and against the questions presented, report the results of such

                                       2

<PAGE>

votes, and subscribe and deliver to the secretary of the meeting a certificate
stating the number of shares of stock issued and outstanding and entitled to
vote thereon and the number of shares voted for and against the questions
presented. The inspectors need not be stockholders of the Corporation, and any
director or officer of the Corporation may be an inspector on any question other
an a vote for or against his election to any position with the Corporation or on
any other question in which he may be directly interested. Before acting as
herein provided each inspector shall subscribe an oath faithfully to execute the
duties of an inspector with strict impartiality and according to the best of his
ability.

    SECTION 2.09. List of Stockholders. (a) It shall be the duty of the
Secretary or other officer of the Corporation who shall have charge of its stock
ledger to prepare and make, or cause to be prepared and made, at least 10 days
before every meeting of the stockholders, a complete list of stockholders
entitled to vote thereat, arranged in alphabetical order and showing the address
of each stockholder and the number of shares registered in the name of
stockholder. Such list shall be open during ordinary business hours to the
examination of any stockholder for any purpose germane to the meeting for a
period of at least 10 days prior to the election, either at a place within the
city where the meeting is to be held, which place shall be specified in the
notice of the meeting or, if not so specified, at the place where the meeting is
to be held. (b) Such list shall be produced and kept at the time and place of
the meeting during the whole time thereof and may be inspected by any
stockholder who is present. (c) Upon the willful neglect or refusal of the
directors to produce such list at any meeting for the election of directors,
they shall be ineligible for election to any office at such meeting. (d) The
stock ledger shall be conclusive evidence as to who are the stockholders
entitled to examine the stock ledger and the list of stockholders required by
this Section 2.09 on the books of the Corporation or to vote in person or by
proxy at any meeting of stockholders.

    SECTION 2.10. Introduction of Business at a Meeting of Stockholders. (a) At
an annual or special meeting of stockholders, only such business shall be
conducted, and only such proposals shall be acted upon, as shall have been
properly brought before an annual or special meeting of stockholders. To be
properly brought before an annual or special meeting of stockholders, business
must be (i) in the case of a special meeting, specified in the notice of the
special meeting (or any supplement thereto) given by the officer of the
Corporation calling such meeting or by or at the direction of the Board, or (ii)
in the case of an annual meeting, properly brought before the meeting by or at
the director of the Board, or otherwise properly brought before the annual
meeting by a stockholder. For business to be properly brought before an annual
meeting of stockholders by a stockholder, the stockholder must have given timely
notice thereof in writing to the Secretary of the Corporation. To be timely, a
stockholder's notice must be delivered to the Secretary of the Corporation, or
mailed to and received at the principal executive offices of the Corporation, or
mailed to and received at the principal executive officers of the Corporation by
the Secretary, not less than 30 days prior to the date of the annual meeting;
provided, however, that if less than 40 days' notice or prior public disclosures
of the date of the annual meeting is given or made to stockholders, notice by
the stockholder to be timely must be so delivered or received not later than the
close of business on the 7th day following the earlier of (i) the day on which
such notice of the date of the meeting was mailed, or (ii) the day on which such
public disclosure was made.

    (b) A stockholder's notice to the Secretary shall set forth as to each
matter the stockholder proposes to bring before an annual meeting stockholders
(i) a brief description of the business desired to be brought before the annual
meeting and the reasons for conducting such business at the annual meeting, (ii)
the name and address, as they appear on the Corporation's books, of the
stockholder proposing such business and any other stockholders known by such
stockholder to be supporting such proposal, (iii) the class and number of shares
of the Corporation which are beneficially owned by such stockholder on the date
of such stockholder's notice and by any other stockholders known by such
stockholder to be supporting such proposal on the date of such stockholder's
notice, and (iv) any material interest of the stockholder in such proposal.

                                       3

<PAGE>

    (c) Notwithstanding anything in the Bylaws to the contrary, no business
shall be conducted at a meeting of stockholders except in accordance with the
procedures set forth in this Section 2.10. The Chairman of the meeting shall, if
the facts warrant, determine and declare to the meeting that the business was
not properly brought before the meeting in accordance with the procedures
prescribed by the Bylaws, and if he should so determine, he shall so declare to
the meeting and any such business not properly brought before the meeting shall
not be transacted.

                                   ARTICLE 3.

                              BOARD OF DIRECTORS.

    SECTION 3.01. General Powers. The business, property and affairs of the
Corporation shall be managed by the Board of Directors.

    SECTION 3.02. Number and Qualifications. (a) The number of directors of the
Corporation, which shall constitute the whole Board of Directors, shall be
determined in accordance with the provisions of Article SEVENTH of the Articles
of Incorporation. (b) A director need not be a stockholder. (c) No person shall
be elected a director who has attained the age of 68 and no person shall
continue to serve as a director after the date of the first meeting of the
stockholders of the Corporation held on or after the date on which such person
attains the age of 68; provided, however, any director serving on the Board as
of December 20, 1995 who has attained the age of 65 on or prior to such date
shall be permitted to continue to serve as a director until the date of the
first meeting of the stockholders of the Corporation held on or after the date
on which such person attains the age of 70.

    SECTION 3.03. Classes, Elections and Term. The Board of Directors shall be
divided into three classes, shall be nominated in accordance with the provisions
of Section 3.15 of this Article 3, and shall be elected and shall serve terms in
accordance with the provisions of Article SEVENTH of the Articles of
Incorporation.

    SECTION 3.04. Quorum and Manner of Acting. (a) Except as otherwise provided
by statute or by the Articles of Incorporation, a majority of the directors at
the time in office shall constitute a quorum for the transaction of business at
any meeting and the affirmative action of a majority of the directors present at
any meeting at which a quorum is present shall be required for the taking of any
action by the Board of Directors. (b) In the event the Secretary is informed
that one or more of the directors shall be disqualified to vote at such meeting,
then the required quorum shall be reduced by one for each such director so
absent or disqualified; provided, however, that in no event shall the quorum as
adjusted be less than one-third of the total number of directors. (c) In the
absence of a quorum at any meeting of the Board such meeting need not be held;
or a majority of the directors present thereat or, if no director be present,
the Secretary may adjourn such meeting from time to time until a quorum shall be
present. Notice of any adjourned meeting need not be given.

    SECTION 3.05. Offices, Place of Meetings and Records. The Board of Directors
may hold meetings, have an office or offices and keep the books and records of
the Corporation at such place or places within or without the State of Rhode
Island as the Board may from time to time determine. The place of meeting shall
be specified or fixed in the respective notices or waivers of notice thereof,
except where otherwise provided by statute by the Articles of Incorporation or
these Bylaws. Meetings of the Board of Directors or any committee of Directors,
including without limitation the Executive Committee, may be held by means of a
telephone conference circuit and connection with such circuit shall constitute
presence at such meetings.

                                       4

<PAGE>

    SECTION 3.06. Annual Meeting. The Board of Directors shall meet for the
purpose of organization, the election of officers and the transaction of other
business, as soon as practicable following each annual election of directors.
Such meeting shall be called and held at the place and time specified in the
notice or waiver of notice thereof as in the case of a special meeting of the
Board of Directors.

    SECTION 3.07. Regular Meetings. Regular meetings of the Board of Directors
shall be held at such places and at such times as the Board shall from time to
time by resolution determine. If any day fixed for a regular meeting shall be a
legal holiday at the place where the meeting is to be held, then the meeting
which would otherwise be held on that day shall be held at said place at the
same hour on the next succeeding business day. Notice of regular meetings need
not be given.

    SECTION 3.08. Special Meetings; Notice. Special meetings of the Board of
Directors shall be held whenever called by the Chairman of the Board or the
President or by any five of the directors. Notice of each said meeting shall be
mailed to each director, addressed to him at his residence or usual place of
business, at least two days before the day on which the meeting is to be held,
or shall be sent to him at his residence or at such place of business by
telegraph, cable or other available means, or shall be delivered personally or
by telephone, not later than one day before the day on which the meeting is to
be held. Each such notice shall state the time and place of the meeting but need
not state the purposes thereof except as otherwise herein expressly provided.
Notice of any such meeting need not be given to any director, however, if waived
by him in writing or by telegraph, cable or otherwise, whether before or after
such meeting shall be held, or if he shall be present at such meeting.

    SECTION 3.09. Organization. At each meeting of the Board of Directors, the
Chairman of the Board or, in his absence, the President, or in the absence of
each of them, a director chosen by a majority of the directors present shall act
as chairman. The Secretary or, in his absence, an Assistant Secretary or, in the
absence of the Secretary and all Assistant Secretaries, a person whom the
chairman of such meeting shall appoint shall act as secretary of such meeting
and keep the minutes thereof.

    SECTION 3.10. Order of Business. At all meetings of the Board of Directors
business shall be transacted in the order determined by the Board.

    SECTION 3.11. Removal of Directors. Any one or more directors of the
Corporation may be removed at any time, but only in accordance with the
provisions of Article SEVENTH of the Articles of Incorporation.

    SECTION 3.12. Resignation. Any director of the Corporation may resign at any
time by giving written notice of his resignation to the Board of Directors, to
the Chairman of the Board, the President, any Vice President or the Secretary of
the Corporation. Such resignation shall take effect at the date of receipt of
such notice or at any later time specified therein; and, unless otherwise
specified therein, in acceptance of such resignation shall not be necessary to
make it effective.

    SECTION 3.13. Vacancies and Newly Created Directorships. Vacancies and newly
created directorships shall be filled only in accordance with the provisions of
Article SEVENTH of the Articles of Incorporation.

    SECTION 3.14. Compensation. Each director, in consideration of his serving
as such, shall be entitled to receive from the Corporation such amount per annum
or such fees for attendance at directors' meetings, or both, as the Board of
Directors shall from time to time determine, together with reimbursement for the
reasonable expenses incurred by him in connection with the performance of his
duties; provided that nothing herein contained shall be construed to preclude
any director from serving the Corporation or its subsidiaries in any other
capacity and receiving proper compensation therefor.

                                       5

<PAGE>

    SECTION 3.15. Nomination of Directors. (a) Only persons nominated in
accordance with the procedures set forth in this Section shall be eligible for
election as directors. Nominations of persons for election to the Board may be
made at a meeting of stockholders (i) by or at the direction of the Board, or
(ii) by any stockholder of the Corporation entitled to vote for the election of
directors at such meeting who complies with the notice procedures set forth in
this Section 3.15. Such nominations, other than those made by or at the
direction of the Board, shall be made pursuant to timely notice in writing to
the Secretary of the Corporation. To be timely, a stockholder's notice must be
delivered to the Secretary, or mailed to and received at the principal executive
offices of the Corporation by the Secretary, not less than 30 days prior to the
date of a meeting; provided, however, that if fewer than 40 days' notice or
prior public disclosure of the date of the meeting is given or made to
stockholders, notice by the stockholder to be timely must be so delivered or
received not later than the close of business on the 7th day following the
earlier of (i) the day on which such notice of the date of such meeting was
mailed, or (ii) the day on which such public disclosure was made.

    (b) A stockholder's notice to the Secretary shall set forth (i) as to each
person whom the stockholder proposes to nominate for election or reelection as a
director (w) the name, age, business address and residence address of such
person, (x) the principal occupation or employment of such person, (y) the class
and number of shares of the Corporation which are beneficially owned by such
person on the date of such stockholder's notice (z) any other information
relating to such person that is required to be disclosed in solicitations of
proxies for election of directors, or is otherwise required, in each case
pursuant to Regulation 14A under the Securities Exchange Act of 1934, as amended
(including without limitation such person's written consent to being named in
the proxy statement as a nominee and to serving as a director if elected); and
(ii) as to the stockholder giving the notice (x) the name and address, as they
appear on the Corporation's books, of such stockholder and any other
stockholders known by such stockholder to be supporting such nominees and (y)
the class and number of shares of the Corporation which are beneficially owned
by such stockholder on the date of such stockholder's notice and by any other
stockholders known by such stockholder to be supporting such nominees on the
date of such stockholder's notice.

    (c) No person shall be eligible for election as a director of the
Corporation unless nominated in accordance with the procedures set forth in this
Section 3.15. The Chairman of the meeting shall, if the facts warrant, determine
and declare to the meeting that a nomination was not made in accordance with the
procedures prescribed by the Bylaws, and if he should so determine, he shall so
declare to the meeting and the defective nomination shall be disregarded.

                                   ARTICLE 4.

                                  COMMITTEES.

    SECTION 4.01. Executive Committee. The Board of Directors may, by resolution
or resolutions passed by a majority of the whole Board, appoint an Executive
Committee to consist of not less than three nor more than ten members of the
Board of Directors, including the Chairman of the Board and the President, and
shall designate one of the members as its chairman. Notwithstanding any
limitation on the size of the Executive Committee, the Committee may invite
members of the Board to attend one at a time at its meetings. For the purpose of
the meeting he so attends, the invited director shall be entitled to vote on
matters considered at such meeting and shall receive the Executive Committee fee
for such attendance. At any time one additional director may be invited to an
Executive Committee meeting in addition to the rotational invitee and, in such
case, such additional invitee shall also be entitled to vote on matters
considered at such meeting and shall receive the Executive committee fee for
such attendance.

                                       6

<PAGE>

    Each member of the Executive Committee shall hold office, so long as he
shall remain director, until the first meeting of the Board of Directors held
after the next annual election of directors and until his successor is duly
appointed and qualified. The chairman of the Executive Committee or, in his
absence, a member of the Committee chosen by a majority of the members present
shall preside at meetings of the Executive Committee and the Secretary or an
Assistant Secretary of the Corporation, or such other person as the Executive
Committee shall from time to time determine, shall act as secretary of the
Executive Committee.

    The Board of Directors, by action of the majority of the whole Board, shall
fill vacancies in the Executive Committee.

    SECTION 4.02. Powers. During the intervals between the meetings of the Board
of Directors, the Executive Committee shall have and may exercise all of the
powers of the Board of Directors in all cases in which specific directions shall
not have been given by the Board of Directors.

    SECTION 4.03. Procedure; Meetings; Quorum. The Executive Committee shall fix
its own rules of procedure subject to the approval of the Board of Directors,
and shall meet at such times and at such place or places as may be provided by
such rules. At every meeting of the Executive Committee the presence of a
majority of all the members shall be necessary to constitute a quorum and the
affirmative vote of a majority of the members present shall be necessary for the
adoption by it of any resolution. In the absence of a quorum at any meeting of
the Executive Committee such meeting need not be held; or a majority of the
members present thereat or, if no members be present, the secretary of the
meting may adjourn such meeting from time to time until a quorum be present.

    SECTION 4.04. Compensation. Each member of the Executive Committee shall be
entitled to receive from the Corporation such fee, if any, as shall be fixed by
the Board of Directors, together with reimbursement for the reasonable expenses
incurred by him in connection with the performance of his duties.

    SECTION 4.05. Other Board Committees. The Board of Directors may, from time
to time, by resolution passed by a majority of the whole Board, designate one or
more committees in addition to the Executive Committee, each committee to
consist of two or more of the directors of the Corporation. Any such committee,
to the extent provided in the resolution or in the Bylaws of the Corporation,
shall have and may exercise the powers of the Board of Directors in the
management of the business and affairs of the Corporation. A majority of all the
members of any such committee may determine its action and fix the time and
place of its meetings, unless the Board of Directors shall otherwise provide.
The Board of Directors shall have power to change the members of any committee
at any time, to fill vacancies and to discharge any such committee, either with
or without cause, at any time.

    SECTION 4.06. Alternates. The Chairman of the Board or the President may
designate one or more directors as alternate members of any committee who may
act in the place and stead of members who temporarily cannot attend any such
meeting.

    SECTION 4.07. Additional Committees. The Board of Directors may from time to
time create such additional committees of directors, officers, employees or
other persons designated by it (or any combination of such persons) for the
purpose of advising the Board, the Executive Committee and the officers and
employees of the Corporation in all such matters as the Board shall deem
advisable and with such functions and duties as the Board shall by resolutions
prescribe.

    A majority of all the members of any such committee may determine its action
and fix the time and place of its meetings, unless the Board of Directors shall
otherwise provide. The Board of Directors shall have power to change the members
of any committee at any time, to fill vacancies and to discharge any such
committee, either with or without cause, at any time.

                                       7

<PAGE>

                                   ARTICLE 5

                              ACTIONS BY CONSENT.

    SECTION 5.01. Consent by Directors. Any action required or permitted to be
taken at any meeting of the Board of Directors or of any committee thereof may
be taken without a meeting if prior to such action a written consent thereto is
signed by all members of the Board or of such committee, as the case may be, and
such written consent is filed with the minutes of the proceedings of the Board
of such committee.

    SECTION 5.02. Consent by Stockholders. Any action required or permitted to
be taken at any meeting of the stockholders may be taken without a meeting upon
the written consent of the holders of shares of stock entitled to vote who hold
the number of shares which in the aggregate are at least equal to the percentage
of the total vote required by statute or the Articles of Incorporation or these
Bylaws for the proposed corporate action, and provided that prompt notice of
such action shall be given to all stockholders who would have been entitled to
vote upon the action if such meeting were held.

                                   ARTICLE 6.

                                   OFFICERS.

    SECTION 6.01. Number. The principal offices of the Corporation shall be a
Chairman of the Board, a President, one or more Vice Presidents (the number
thereof and variations in title to be determined by the Board of Directors), a
Treasurer and a Secretary. In addition, there may be such other or subordinate
officers, agents and employees as may be appointed in accordance with the
provision of Section 6.03. Any two or more offices, except those of President
and Secretary, may be held by the same person.

    SECTION 6.02. Election, Qualifications and Term of Office. Each officer of
the Corporation, except such officers as may be appointed in accordance with the
provisions of Section 6.03, shall be elected annually by the Board of Directors
and shall hold office until his successor shall have been duly elected and
qualified, or until his death, or until he shall have resigned or shall have
been removed in the manner herein provided. The Chairman of the Board and the
President shall be and remain directors.

    SECTION 6.03. Other Officers. The Corporation may have such other officers,
agents and employees as the Board of Directors may deem necessary, including a
Controller, one or more Assistant Controllers, one or more Assistant Treasurers,
and one or more Assistant Secretaries, each of whom shall hold office for such
period, have such authority, and perform such duties as the Board of Directors
or the President may from time to time determine. The Board of Directors may
delegate to any principal officer the power to appoint or remove any such
subordinate officers, agents or employees.

    SECTION 6.04. Mandatory Retirement. No officer of the Corporation shall
continue to hold office beyond the first day of the month following or
coinciding with his attaining age 65, unless the Board of Directors specifically
authorizes such continuance on a year-to-year basis.

    SECTION 6.05. Removal. Any officer may be removed, either with or without
cause, by a vote of a majority of the whole Board of Directors or, except in
case of any officer elected by the Board of Directors, by any committee or
officer upon whom the power of removal may be conferred by the Board of
Directors.

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    SECTION 6.06. Resignation. Any officer may resign at any time by giving
written notice to the Board of Directors, the Chairman of the Board or the
President. Any such resignation shall take effect at the date of receipt of such
notice or at any later time specified therein; and unless otherwise specified
therein, the acceptance of such resignation shall not be necessary to make it
effective.

    SECTION 6.07. Vacancies. A vacancy in any office because of death,
resignation, removal, disqualification or any other cause shall be filed for the
unexpired portion of the term in the manner prescribed in these Bylaws for
regular election or appointment to such office.

    SECTION 6.08. Chairman of the Board. The Chairman of the Board shall preside
at all meetings of the Board of Directors. Subject to definition by the Board of
Directors, he shall have general executive powers and such specific powers and
duties as from time to time may be conferred upon or assigned to him by the
Board of Directors.

    SECTION 6.09. President. The President shall preside at all meetings of the
Board of Directors if there be no Chairman or if the Chairman be absent. Subject
to the definition by the Board of Directors, he shall have general executive
powers and such specific powers and duties as from time to time may be conferred
upon or assigned to him by the Board of Directors.

    SECTION 6.10. Vice Presidents. Each Vice President shall have such powers
and perform such duties as the Board of Directors or the Executive Committee may
from time to time prescribe or as shall be assigned to him by the President.

    SECTION 6.11. Treasurer. The Treasurer shall have charge and custody of, and
be responsible for, all funds and securities of the Corporation, and shall
deposit all such funds to the credit of the Corporation in such banks, trust
companies or other depositaries as shall be selected in accordance with the
provisions of these Bylaws; he shall disburse the funds of the Corporation as
may be ordered by the Board of Directors or the Executive Committee, making
proper vouchers for such disbursements, and shall render to the Board of
Directors or the stockholders, whenever the Board may require him so to do, a
statement of all his transactions as Treasurer or the financial condition of the
Corporation; and, in general, he shall perform all the duties incident to the
office of Treasurer and such other duties as from time to time may be assigned
to him by the Board of Directors, any committee of the Board designated by it so
to act or the President.

    SECTION 6.12. Secretary. The Secretary shall record or cause to be recorded
in books provided for the purpose the minutes of the meetings of the
stockholders, the Board of Directors, and all committees of which a secretary
shall not have been appointed; shall see that all notices are duly given in
accordance with the provisions of these Bylaws and as required by law; shall be
custodian of all corporate records (other than financial) and of the seal of the
Corporation and see that the seal is affixed to all documents the execution of
which on behalf of the Corporation under its seal is duly authorized in
accordance with the provisions of these Bylaws; shall keep, or cause to be kept,
the list of stockholders as required by Section 2.09, which include post-office
addresses of the stockholders and the number of shares held by them,
respectively, and shall make or cause to be made, all proper changes therein,
shall see that the books, reports, statements, certificates and all other
documents and records required by law are properly kept and filed; and, in
general, shall perform all duties incident to the office of Secretary and such
other duties as may from time to time be assigned to him by the Board of
Directors, the Executive Committee or the President.

    SECTION 6.13. Salaries. The salaries of the principal officers of the
Corporation shall be fixed from time to time by the Board of Directors or a
special committee thereof, and none of such officers shall be prevented from
receiving a salary by reason of the fact that he is a director of the
Corporation.

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                                   ARTICLE 7.

                                INDEMNIFICATION

    SECTION 7.01. Right to Indemnification. Each person who was or is made a
party or is threatened to be made a party to or is involved in any action, suit
or proceeding, whether civil, criminal, administrative or investigative
(hereinafter, a "proceeding"), by reason of the fact that such person, or a
person of whom such person is the legal representative, is or was a director,
officer, employee or agent of the Corporation or, while a director, officer,
employee or agent of the Corporation, is or was serving at the request of the
Corporation as a director, officer, employee or agent of any foreign or domestic
corporation, partnership, joint venture, trust, other enterprise or employee
benefit plan, whether the basis of such proceeding is alleged action (or failure
to act) in an official capacity as a director, officer, employee or agent or in
any other capacity while serving as a director, officer, employee or agent,
shall be indemnified and held harmless by the Corporation to the fullest extent
permitted by the Rhode Island General Laws, as the same shall exist from time to
time (but, in the case of an amendment to said General Laws, only to the extent
that such amendment permits the Corporation to provide broader indemnification
rights than said General Laws permitted the Corporation to provide prior to such
amendment) against all expenses, liability and loss (including judgments,
penalties, fines, amounts paid in settlement and reasonable expenses, including
attorneys' fees) actually incurred by such person in connection therewith, and
such indemnification shall continue as to a person who has ceased to be a
director, officer, employee or agent and shall inure to the benefit of such
person's heirs, executors and administrators; provided, however, that the
Corporation shall indemnify any such person seeking indemnity in connection with
a proceeding (or part thereof) initiated by such person only if such proceeding
(or part thereof) was authorized by the Board of Directors of the Corporation.
Such right shall be a contract right and shall include the right to be paid by
the Corporation for expenses incurred in defending any such proceeding in
advance of its final disposition; provided, however, that, if the Rhode Island
General Laws so require, the payment of such expenses incurred by a director,
officer, employee or agent in such person's capacity as a director, officer,
employee or agent of the Corporation (and not in any other capacity in which
service was or is rendered by such person while a director, officer, employee or
agent, including, without limitation, service to an employee benefit plan) in
advance of the final disposition of such proceeding, shall be made only upon
delivery to the Corporation by the indemnified party of a written affirmation of
such party's good faith belief that such party has met the applicable standards
of conduct and of an undertaking, by or on behalf of such party, to repay all
amounts so advanced if it shall ultimately be determined that such party is not
entitled to be indemnified under this Section 7.01 or otherwise. Determinations
and authorizations of payment under this Section 7.01 shall be made in the same
manner as the determination that indemnification is permissible.

    SECTION 7.02. Right of Claimant to Bring Suit. If a claim under Section 7.01
is not paid in full by the Corporation within 90 days after a written claim has
been received by the Corporation, the claimant may at any time thereafter bring
suit against the Corporation to recover the unpaid amount of the claim and, if
successful in whole or in part, the claimant shall be entitled to be paid also
the expense of prosecuting such claim. It shall be a defense to any such action
(other than an action brought to enforce the claim for expenses incurred in
defending any proceeding in advance of its final disposition where the required
written affirmation and undertaking has been tendered to the Corporation) that
the claimant has not met the standards of conduct which make it permissible
under the Rhode Island General Laws for the Corporation to indemnify the
claimant for the amount claimed, but the burden of proving such defense by clear
and convincing evidence shall be on the Corporation. Neither the failure of the
Corporation (including its Board of Directors, its stockholders or independent
legal counsel) to have made a determination prior to the commencement of such
action that indemnification of the claimant is proper in the circumstances, nor
an actual determination by the Corporation (including its

                                       10

<PAGE>

Board of Directors, its stockholders or independent legal counsel) that the
claimant has not met such applicable standards of conduct, shall be a defense to
the action or create a presumption that the claimant has not met the applicable
standards of conduct.

    SECTION 7.03. Non-Exclusivity of Rights. The rights conferred on any person
by Sections 7.01 and 7.02 of this Article 7 shall not be exclusive of any other
right which such person may have or hereafter acquire under any statute,
provisions of the Articles of Incorporation, Bylaws, agreement, vote of
stockholders or disinterested directors or otherwise.

    SECTION 7.04. Insurance. The Corporation may purchase and maintain
insurance, at its expense, to protect itself and any person who is or was a
director, officer, employee or agent of the Corporation, or who, while a
director, officer, employee or agent of the Corporation, is or was serving at
the request of the Corporation as a director, officer, partner, trustee,
employee or agent of any foreign or domestic corporation, partnership, joint
venture, trust, other enterprise or employee benefit plan, against any such
expenses, liability or loss, whether or not the Corporation would have the power
to indemnify such person against such expenses, liability or loss under the
Rhode Island General Laws.

                                   ARTICLE 8.

                 CONTRACTS, CHECKS, DRAFTS, BANK ACCOUNTS, ETC.

    SECTION 8.01. Execution of Contracts. Unless the Board of Directors or the
Executive Committee shall otherwise determine, the Chairman of the Board, the
President, any Vice President or Treasurer and the Secretary or any Assistant
Secretary may enter into any contracts or execute any contract or other
instrument, the execution of which is not otherwise specifically provided for,
in the name and on behalf of the Corporation. The Board of Directors, or any
committee designated thereby with power so to act, except as otherwise provided
in these Bylaws, may authorize any other or additional officer or officers or
agent or agents of the Corporation to enter into any contract or execute and
deliver any instrument in the name and on behalf of the Corporation, and such
authorized may be general or confined to specific instances. Unless authorized
so to do by these Bylaws or by the Board of Directors or by any such committee,
no officer, agent or employee shall have any power or authority to bind the
Corporation by any contract or engagement or to pledge its credit or to render
it liable pecuniary for any purpose or to any amount.

    SECTION 8.02. Loans. No loan shall be contracted on behalf of the
Corporation, and no evidence of indebtedness shall be issued, endorsed or
accepted by its name, unless authorized by the Board of Directors or Executive
Committee or other committee designated by the Board so to act. Such authority
may be general or confined to specific instances. When so authorized, the
officer or officers thereunto authorized may effect loans and advances at any
time for the Corporation from any bank, trust company or other institution, or
from any firm, corporation or individual, and for such loans and advances may
make, executive and deliver promissory notes or other evidences of indebtedness
and liabilities of the Corporation, may mortgage, pledge, hypothecate or
transfer any real or personal property at any time owned or held by the
Corporation, and to that end execute instruments of mortgage or pledge or
otherwise transfer such property.

    SECTION 8.03. Checks, Drafts, Etc. All checks, drafts, bills of exchange or
other orders for the payment of money, obligations, notes, or other evidence of
indebtedness, bills of lading, warehouse receipts and insurance certificates of
the Corporation, shall be signed or endorsed by such officer or officers, agent
or agents, attorney or attorneys, employee or employees, of the Corporation as
shall from time to time be determined by resolution of the Board of Directors or
Executive Committee or other committee designated by the Board so to act.

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    SECTION 8.04. Deposits. All funds of the Corporation not otherwise employed
shall be deposited from time to time to the credit of the Corporation in such
banks, trust companies or other depositaries as the Board of Directors or
Executive Committee or other committee designated by the Board so to act may
from time to time designate, or as may be designated by any officer or officers
or agent or agents of the Corporation to whom such power may be delegated by the
Board of Directors or Executive Committee or other committee designated by the
Board so to act and, for the purpose of such deposit and for the purposes of
collection for the account of the Corporation, all checks, drafts and other
orders for the payment of money which are payable to the order of the
Corporation may be endorsed, assigned and delivered by any officer, agent or
employee of the Corporation or in such manner as may from time to time be
designated or determined by resolution of the Board of Directors or Executive
Committee or other committee designated by the Board so to act.

    SECTION 8.05. Proxies in Respect of Securities of Other Corporations. Unless
otherwise provided by resolution adopted by the Board of Directors or the
Executive Committee or other committee so designated to act by the Board, the
Chairman of the Board or the President or any Vice President may from time to
time appoint an attorney or attorneys or agent or agents of the Corporation, in
the name and on behalf of the Corporation, to cast votes which the Corporation
may be entitled to cast as the holder of stock or other securities in any other
corporation, association or trust any of whose stock or other securities may be
held by the Corporation, at meetings of the holders of the stock or other
securities of such other corporation, association or trust, or to consent in
writing, in the name of the Corporation as such holder to any action by such
other corporation, association or trust, and may instruct the person or persons
so appointed as to the manner of casting such votes or giving such consent, and
may execute or cause to be executed in the name and on behalf of the Corporation
and under its corporate seal, or otherwise, all such written proxies or other
instruments as he may deem necessary or proper in the premises.

                                   ARTICLE 9.

                               BOOKS AND RECORDS.

    SECTION 9.01. Place. The books and records of the Corporation may be kept at
such places within or without the State of Rhode Island as the Board of
Directors from time to time may determine. The stock record books and the blank
stock certificate books shall be kept by the Secretary or by any other officer
or agent designated by the Board of Directors.

    SECTION 9.02. Addresses of Stockholders. Each stockholder shall furnish to
the Secretary of the Corporation or to the transfer agent of the Corporation an
address at which notices of meetings and all other corporate notices may be
served upon or mailed to him, and if any stockholder shall fail to designate
such address, corporate notices may be served upon him by mail, postage prepaid,
to him at his post-office address last known to the Secretary or to the transfer
agent of the Corporation or by transmitting a notice thereof to him at such
address by telegraph, cable or other available method.

    SECTION 9.03. Record Dates. The Board of Directors may fix in advance a
date, not exceeding 60 days preceding the date of any meeting of stockholders,
or the date for the payment of any dividend, or the date for the allotment of
any rights, or the date when any change or conversion or exchange of capital
stock of the Corporation shall go into effect, or a date in connection with
obtaining such consent, as a record date for the determination of the
stockholders entitled to notice of, and to vote at, any such meeting or any
adjournment thereof, or entitled to receive payment of any such dividend, or to
any such allotment of rights, or to exercise the rights in respect to any
change, conversion or exchange of capital stock of the Corporation, or to give
such consent, and in each case such stockholders of record on the date so fixed
shall be entitled to notice of, or to vote at, such meeting and any adjournment
thereof, or to

                                       12

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receive payment of such dividend, or to receive such allotment of rights, or to
exercise such rights or to give such consent, as the case may be,
notwithstanding any transfer of any stock on the books of the Corporation after
any such record date fixed as aforesaid.

    SECTION 9.04. Audit of Books and Accounts. The books and accounts of the
Corporation shall be audited at least once in each fiscal year by certified
public accountants of good standing selected by the Board of Directors.

                                  ARTICLE 10.

                           SHARES AND THEIR TRANSFER.

    SECTION 10.01. Certificates of Stock. Every owner of stock of the
Corporation shall be entitled to have a certificate certifying the number of
shares owned by him in the Corporation and designating the class of stock to
which such shares belong, which shall otherwise be in such form as the Board of
Directors shall prescribe. Each such certificate shall be signed by the Chairman
of the Board or the President or a Vice President and the Treasurer or any
Assistant Treasurer or the Secretary or any Assistant Secretary of the
Corporation; provided, however, that where such certificate is signed or
countersigned by a transfer agent or registrar the signatures of such officers
of the Corporation and the seal of the Corporation may be in facsimile form. In
case any officer or officers who shall have signed, or whose facsimile signature
or signatures shall have been used on, any such certificate or certificates
shall cease to be such officer or officers of the Corporation, whether because
of death, resignation or otherwise, before such certificate or certificates
shall have been delivered by the Corporation, such certificate or certificates
may nevertheless be issued and delivered by the Corporation as though the person
or persons who signed such certificate or whose facsimile signature or
signatures shall have been used thereon had not ceased to be such officer or
officers of the Corporation.

    SECTION 10.02. Record. A record shall be kept of the name of the person,
firm or corporation owning the stock represented by each certificate for stock
of the Corporation issued, the number of shares represented by each such
certificate, the date thereof, and, in the case of cancellation, the date of
cancellation. The person in whose name shares of stock stand on the books of the
Corporation shall be deemed the owner thereof for all purposes as regards to the
Corporation.

    SECTION 10.03. Transfer of Stock. Transfer of shares of stock of the
Corporation shall be made on the books of the Corporation only by the registered
holder thereof, or by his attorney thereunto authorized, and on the surrender of
the certificate or certificates for such shares properly endorsed.

    SECTION 10.04. Transfer Agent and Registrar; Regulations. The Corporation
shall, if and whenever the Board of Directors or Executive Committee shall so
determine, maintain one or more transfer offices or agencies, each in charge of
a transfer agent designated by the Board of Directors, where the shares of the
capital stock of the Corporation shall be directly transferable, and also if and
whenever the Board of Directors shall so determine, maintain one or more
registry offices, each in charge of a registrar designated by the Board of
Directors, where such shares of stock shall be registered. The Board of
Directors may make such rules and regulations as it may deem expedient, not
inconsistent with these Bylaws, concerning the issue, transfer and registration
of certificate for shares of the capital stock of the Corporation.

    SECTION 10.05. Lost, Destroyed or Mutilated Certificates. In case of the
alleged loss or destruction or the mutilation of a certificate representing
capital stock of the Corporation, a new certificate may be issued in place
thereof, in the manner and upon such terms as the Board of Directors may
prescribe.

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                                  ARTICLE 11.

                                     SEAL.

    The Board of Directors shall provide a corporate seal, which shall be in the
form of a circle and shall bear the name of the Corporation and the words and
figures "Incorporated 1970, Rhode Island".

                                   ARTICLE 12

                                  FISCAL YEAR.

    The fiscal year of the Corporation shall be the calendar year.

                                  ARTICLE 13.

                               WAIVER OF NOTICE.

    Whenever any notice whatever is required to be given by statute, these
Bylaws or the Articles of Incorporation, a waiver thereof in writing, signed by
the person or persons entitled to said notice, whether before or after the time
state therein, shall be deemed equivalent thereto.

                                  ARTICLE 14.

                                  AMENDMENTS.

    These Bylaws may be altered, amended or repeated in whole or in part, and
new Bylaws may be adopted in whole or in part, only by the affirmative vote of
80% of the Board of Directors and a majority of the Continuing Directors (as
defined in Article SEVENTH of the Articles of Incorporation) or by the
stockholders as provided in the Articles of Incorporation and applicable law. No
amendment may be made unless the Bylaw, as amended, is consistent with the
requirements of law and the Articles of Incorporation.

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