FLEET FINANCIAL GROUP INC
10-Q, 1997-05-14
NATIONAL COMMERCIAL BANKS
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                                    UNITED STATES
                          SECURITIES AND EXCHANGE COMMISSION
                                WASHINGTON, DC  20549
                                 -------------------
                                           
                                      FORM 10-Q
                                           
[X]      QUARTERLY REPORT UNDER SECTION 13 OR 15(D) OF THE SECURITIES EXCHANGE
         ACT OF  1934 FOR QUARTERLY PERIOD ENDED MARCH 31, 1997

[   ]    TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(D) OF THE SECURITIES
         EXCHANGE ACT OF 1934 FOR THE TRANSITION PERIOD             TO 
                                                        ---------       --------
                            COMMISSION FILE NUMBER 1-6366
                                           
                                           
                             FLEET FINANCIAL GROUP, INC.
                (Exact name of registrant as specified in its charter)
                                           
              RHODE ISLAND                                           05-0341324
(State or other jurisdiction of incorporation or organization)    (IRS Employer
                                                             Identification No.)
         
         ONE FEDERAL STREET
         BOSTON, MASSACHUSETTS                                         02110
(Address of principal executive office)                              (Zip Code)

                                    (617) 346-4000
                  Registrant's telephone number, including area code
                                           
Indicate by check mark whether the Registrant (1) has filed all reports required
to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during
the preceding 12 months (or for such shorter period that the Registrant was
required to file reports), and (2) has been subject  to such filing requirements
for the past 90 days.

              YES       X                 NO
                   ----------                 ----------

The number of shares of common stock of the Registrant outstanding as of March
31, 1997 was 255,826,379.

- --------------------------------------------------------------------------------
- --------------------------------------------------------------------------------






<PAGE>

                             FLEET FINANCIAL GROUP, INC.
                      FORM 10-Q FOR QUARTER ENDED MARCH 31, 1997
                 TABLE OF CONTENTS OF INFORMATION REQUIRED IN REPORT
                                           
                                                                    PAGE
                                                                    ----

PART I. ITEM 1. FINANCIAL INFORMATION                             
      Consolidated Statements of Income                           
           Three Months Ended March 31, 1997 and 1996                 3
                                                                  
      Consolidated Balance Sheets                                 
            March 31, 1997 and December 31, 1996                      4
                                                                  
      Consolidated Statements of Changes in Stockholders' Equity  
           Three Months Ended March 31, 1997 and 1996                 5
                                                                  
      Consolidated Statements of Cash Flows                       
           Three Months Ended March 31, 1997 and 1996                 6
                                                                  
      Condensed Notes to Consolidated Financial Statements            7
                                                                  
PART I. ITEM 2.                                                   
       Management's Discussion and Analysis of Financial Condition
              and Results of Operations                               9
                                                                  
PART II.  OTHER INFORMATION                                           22
                                                                  
SIGNATURES                                                            25
                                                                  
EXHIBITS                                                              26


<PAGE>

                             FLEET FINANCIAL GROUP, INC.
                          CONSOLIDATED STATEMENTS OF INCOME
- -------------------------------------------------------------------------------
- -------------------------------------------------------------------------------
FOR THE THREE MONTHS ENDED MARCH 31
DOLLARS IN MILLIONS, EXCEPT PER SHARE AMOUNTS         1997          1996
- -------------------------------------------------------------------------------
Interest and fees on loans and leases                $1,287        $1,144
Interest on securities                                  150           193
- -------------------------------------------------------------------------------
      Total interest income                           1,437         1,337
- -------------------------------------------------------------------------------
Interest expense:                                                  
   Deposits                                             416           402
   Short-term borrowings                                 39           106
   Long-term debt                                        89           105
- -------------------------------------------------------------------------------
      Total interest expense                            544           613
- -------------------------------------------------------------------------------
Net interest income                                     893           724
- -------------------------------------------------------------------------------
Provision for credit losses                              65            35
- -------------------------------------------------------------------------------
Net interest income after provision for
   credit losses                                        828           689
- -------------------------------------------------------------------------------
Noninterest income:                                                
   Service charges, fees and commissions                157           108
   Mortgage banking revenue, net                        104            83
   Investment services revenue                          103            87
   Student loan servicing fees                           26            22
   Venture capital revenue                               18            27
   Securities gains                                      13            18
   Gain on sale of branch divestitures                  ---            60
   Other                                                105            73
- -------------------------------------------------------------------------------
      Total noninterest income                          526           478
- -------------------------------------------------------------------------------
Noninterest expense:                                               
   Employee compensation and benefits                   425           348
   Occupancy                                             75            61
   Equipment                                             70            57
   Intangible asset amortization                         39            25
   Legal and other professional                          28            23
   Telephone                                             20            16
   Printing and mailing                                  19            16
   Marketing                                             18            22
   Other                                                146           149
- -------------------------------------------------------------------------------
      Total noninterest expense                         840           717
- -------------------------------------------------------------------------------
Income before income taxes                              514           450
Applicable income taxes                                 203           186
Net income                                          $   311       $   264
- -------------------------------------------------------------------------------
- -------------------------------------------------------------------------------
Net income applicable to common shares              $   294       $   251
- -------------------------------------------------------------------------------
- -------------------------------------------------------------------------------
Fully diluted weighted average common           267,479,414   268,376,014
  shares outstanding:
Fully diluted earnings per share:                      1.10         $0.94
Dividends declared                                     0.45          0.43
- -------------------------------------------------------------------------------
- -------------------------------------------------------------------------------

SEE ACCOMPANYING CONDENSED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS.

                                          3


<PAGE>


                             FLEET FINANCIAL GROUP, INC.
                             CONSOLIDATED BALANCE SHEETS
                                           
- -------------------------------------------------------------------------------
- -------------------------------------------------------------------------------
                                                     MARCH 31,     DECEMBER 31,
DOLLARS IN MILLIONS, EXCEPT SHARE AMOUNTS                 1997            1996
- -------------------------------------------------------------------------------
ASSETS
Cash, due from banks and interest-bearing deposits     $5,047        $7,243
Federal funds sold and securities purchased under
  agreements to resell                                    262         1,772
Securities available for sale                           7,465         7,503
Securities held to maturity (market value: $1,095
  and $1,172)                                           1,092         1,177
Loans and leases                                       59,054        58,844
Reserve for credit losses                              (1,462)       (1,488)
- -------------------------------------------------------------------------------
Net loans and leases                                    57,592        57,356
- -------------------------------------------------------------------------------
Mortgage servicing rights                                1,861         1,566
Mortgages held for resale                                1,334         1,560
Premises and equipment                                   1,328         1,347
Intangible assets                                        1,663         1,699
Other assets                                             4,048         4,295
- -------------------------------------------------------------------------------
Total assets                                            $81,692       $85,518
- -------------------------------------------------------------------------------
- -------------------------------------------------------------------------------
LIABILITIES
Deposits:                                                          
   Demand                                              $16,089       $17,903
   Regular savings, NOW, money market                   27,738        27,976
   Time                                                 20,312        21,192
- -------------------------------------------------------------------------------
         Total deposits                                 64,139        67,071
- -------------------------------------------------------------------------------
                                                     
Federal funds purchased and securities sold under
  agreements to repurchase                               2,764         2,871
Other short-term borrowings                                815           756
Accrued expenses and other liabilities                   2,260         2,291
Long-term debt                                           4,617         5,114
- -------------------------------------------------------------------------------
Total liabilities                                       74,595        78,103
- -------------------------------------------------------------------------------

STOCKHOLDERS' EQUITY
Preferred stock                                            869           953
Common stock (shares issued: 263,384,372 in 1997
  and 263,395,054 in 1996; shares outstanding:
  255,826,379 in 1997 and 261,992,124 in 1996)               3             3
Common surplus                                           3,137         3,145
Retained earnings                                        3,513         3,342
Net unrealized gain (loss) on securities available
  for sale                                                 (32)          31
Treasury stock, at cost (7,557,993 shares in 1997 and
  1,402,930 shares in 1996)                               (393)         (59)
- -------------------------------------------------------------------------------
Total stockholders' equity                                7,097        7,415
- -------------------------------------------------------------------------------
Total liabilities and stockholders' equity              $81,692       $85,518
- -------------------------------------------------------------------------------
- -------------------------------------------------------------------------------
SEE ACCOMPANYING CONDENSED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS.


                                          4


<PAGE>
<TABLE>
<CAPTION>


                    
                                     FLEET FINANCIAL GROUP, INC.
                         CONSOLIDATED STATEMENTS OF CHANGES IN STOCKHOLDERS' EQUITY
- ----------------------------------------------------------------------------------------------------------------------------------
                                                                                                    NET
                                                                                               UNREALIZED
                                                                   COMMON                       GAIN(LOSS)
                                                                  STOCK AT                     ON SECURITIES
THREE  MONTHS ENDED MARCH 31                         PREFERRED    $.01      COMMON   RETAINED    AVAILABLE     TREASURY
DOLLARS IN MILLIONS, EXCEPT SHARE AMOUNTS                STOCK     PAR     SURPLUS  EARNINGS      FOR SALE       STOCK        TOTAL
- ----------------------------------------------------------------------------------------------------------------------------------
                                                                                                                                  
<S>                                                    <C>        <C>       <C>      <C>            <C>          <C>         <C> 
                                                                                                                                
1996                                                                                                                             
- ----                                                                                                                              
Balance at December 31, 1995                            $399      $   3     $3,149   $2,768          $   52      $   (6)    $ 6,365
Net income                                                                              264                                    264
Cash dividends declared on common  stock ($0.43 per                                                                               
    share)                                                                             (113)                                  (113)
Cash dividends declared on preferred stock                                              (13)                                   (13)
Issuance of preferred stock                              425                   (11)                                            414
Common stock issued in connection with:                                   
     Employee benefit and stock option plans                                     8       (6)                         15         17
     Warrants                                                                   15                                              15
Adjustment of valuation reserve for securities                                                                   
      available for sale                                                                                (51)                   (51)
Other items, net                                                               (39)      (6)                         (9)       (54)
- ----------------------------------------------------------------------------------------------------------------------------------
Balance at March 31, 1996                               $824      $   3     $3,122   $2,894          $    1      $   ---    $6,844
- ----------------------------------------------------------------------------------------------------------------------------------
1997                                                                                                                              
- ----                                                                                                                          
Balance at December 31, 1996                            $953      $   3     $3,145   $3,342          $   31      $   (59)   $7,415
Net income                                                                              311                                    311
Cash dividends declared on common  stock                                                                                   
         ($0.45 per share)                                                             (115)                                  (115)
Cash dividends declared on preferred stock                                              (17)                                   (17)
Common stock issued in connection with                                                                                   
     Employee benefit and stock option plans                                    (6)      (8)                          42        28
Treasury stock purchased                                                                                            (376)     (376)
Adjustment of valuation reserve for securities                                                                        
     available for sale                                                                                 (63)                   (63)
Exchange of Series V preferred stock for trust                                                                       
    preferred securities                                 (84)                                                                  (84)
Other items, net                                                                (2)                                             (2)
- ----------------------------------------------------------------------------------------------------------------------------------
Balance at March 31, 1997                               $869      $   3     $3,137   $3,513          $  (32)     $  (393)   $7,097
- ----------------------------------------------------------------------------------------------------------------------------------
- ----------------------------------------------------------------------------------------------------------------------------------
SEE ACCOMPANYING CONDENSED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS.

</TABLE>

                                          5


<PAGE>




                             FLEET FINANCIAL GROUP, INC.
                        CONSOLIDATED STATEMENTS OF CASH FLOWS
- ---------------------------------------------------------------------------
- ---------------------------------------------------------------------------
THREE MONTHS ENDED MARCH 31
DOLLARS IN MILLIONS                                           1997    1996
- ---------------------------------------------------------------------------
CASH FLOWS FROM OPERATING ACTIVITIES                        
Net income                                                  $  311   $  264
Adjustments for noncash items:                              
   Depreciation and amortization of premises and equipment      53       41
   Amortization of mortgage servicing rights and other
     intangible assets                                          96       66
   Provision for credit losses                                  65       35
   Deferred income tax expense                                  50       62
   Securities gains                                            (13)     (18)
   Gain from branch divestitures                                ---     (60)
Originations and purchases of mortgages held for sale       (4,589)  (4,900)
Proceeds from sales of mortgages held for sale               4,815    4,507
(Increase) decrease in accrued receivables, net               (147)     109
Increase (decrease) in accrued liabilities, net                (31)      71
Other, net                                                     173       96
- ---------------------------------------------------------------------------
   Net cash flow provided by operating activities              783      273
- ---------------------------------------------------------------------------
CASH FLOWS FROM INVESTING ACTIVITIES
Purchases of securities available for sale                    (983)  (3,331)
Proceeds from maturities of securities available for sale      763    2,891
Proceeds from sales of securities available for sale           196   10,171
Purchases of securities held to maturity                      (147)    (171)
Proceeds from maturities of securities held to maturity        193      125
Loans made to customers, nonbanking subsidiaries              (620)    (274)
Principal collected on loans made to customers, nonbanking
  subsidiaries                                                 412      178
Divestiture of loans                                           ---    1,773
Net (increase) decrease  in loans and leases, banking
  subsidiaries                                                (144)   1,589
Purchases of premises and equipment                            (40)     (43)
Purchases of mortgage servicing rights                         (73)     (79)
- ---------------------------------------------------------------------------
   Net cash flow (used) provided by investing activities      (443)  12,829
- ---------------------------------------------------------------------------
CASH FLOWS FROM FINANCING ACTIVITIES                        
Net decrease in deposits                                    (2,932)  (4,652)
Divestiture of deposits                                        ---   (2,349)
Net decrease in short-term borrowings                          (48)  (5,395)
Proceeds from issuance of long-term debt                       ---      342
Repayments of long-term debt                                  (587)    (823)
Proceeds from the issuance of common stock                      28       32
Proceeds from the issuance of preferred stock                  ---      414
Repurchase of common stock                                    (376)     (10)
Cash dividends paid                                           (131)    (114)
- ---------------------------------------------------------------------------
   Net cash flow used by financing activities               (4,046) (12,555)
- ---------------------------------------------------------------------------
Net (decrease) increase in cash and cash equivalents        (3,706)     547
- ---------------------------------------------------------------------------
Cash and cash equivalents at beginning of the period         9,015    4,566
- ---------------------------------------------------------------------------
Cash and cash equivalents at end of the period             $ 5,309  $ 5,113

- ---------------------------------------------------------------------------
- ---------------------------------------------------------------------------
SEE ACCOMPANYING CONDENSED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS




<PAGE>

                             FLEET FINANCIAL GROUP, INC.
                 CONDENSED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
                                    MARCH 31, 1997


 NOTE 1. FINANCIAL STATEMENTS

     The unaudited consolidated financial information included herein has 
been prepared in conformity with the accounting principles and practices in 
Fleet Financial Group, Inc.'s ("Fleet", "FFG", or "corporation") consolidated 
financial statements included in the Annual Report on Form 10-K filed with 
the Securities and Exchange Commission ("SEC") for the year ended December 
31, 1996.  The accompanying interim consolidated financial statements 
contained herein are unaudited.  However, in the opinion of the corporation, 
all adjustments consisting of normal recurring items necessary for a fair 
statement of the operating results for the periods shown have been made.  The 
results of operations for the three months ended March 31, 1997 may not be 
indicative of operating results for the year ending December 31, 1997.  
Certain prior period amounts have been reclassified to conform to current 
classifications.

NOTE 2. ACQUISITIONS AND DIVESTITURES

     On May 1, 1996, the corporation acquired from National Westminster Plc, 
substantially all of the net assets of the three main operating subsidiaries 
of NatWest Bancorp ("NatWest Bank").  NatWest Bank continues its existence as 
part of Fleet Bank, National Association.  In accordance with the NatWest 
merger agreement, Fleet paid a purchase price at closing of $2.7 billion.  
Subject to the level of earnings of Fleet Bank, National Association, Fleet 
may be required to make additional payments (the "Earnout") of up to $560 
million over the next eight years, commencing in the third quarter of 1997. 
The acquisition of NatWest Bank contributed approximately $13 billion and $18 
billion of loans and deposits,  respectively, and approximately 300 branches 
in New York and New Jersey.  The transaction was accounted for using the 
purchase method of accounting.  Accordingly, the corporation's financial 
statements include the effect of NatWest only for the period subsequent to 
the May 1, 1996 acquisition date.  Goodwill of approximately $660 million was 
recorded in connection with this transaction and is being amortized on a 
straight-line basis over 15 years.  Additional goodwill will be recorded for 
any payments under the earnout.

     The information below presents, on a pro forma basis, 
certain historical financial information for the corporation, adjusted for 
the NatWest transaction as if the transaction had been consummated on January 
1, 1996.

PRO FORMA RESULTS
- ------------------------------------------------------------------------
THREE MONTHS ENDED MARCH 31
(DOLLARS IN MILLIONS, EXCEPT PER
SHARE DATA)                                                         1996
- ------------------------------------------------------------------------
PRO FORMA-FLEET AND NATWEST
Net income                                                          $302
Net income applicable to common stockholders                         282
Net income per common share                                         1.05
- ------------------------------------------------------------------------
CORPORATION AS REPORTED 
Net income                                                          $264
Net income applicable to common stockholders                         251
Net income per common share                                         0.94
- ------------------------------------------------------------------------

     The corporation has reached definitive agreements to sell Option One, a 
subsidiary that originates and services residential loans, the corporate 
trust business, and 18 branches located in Upstate New York. The corporation 
anticipates that these sales will be completed during the second quarter of 
1997.

NOTE 3. PREFERRED STOCK

     During the first quarter of 1997, the corporation issued 3.4 million 
shares of trust preferred securities with a liquidation value of $84 million 
in exchange for 3.4 million depository shares (335 thousand shares) of Series 
V preferred stock.  The trust preferred securities are classified as 
long-term debt.








NOTE 4. ACCOUNTING FOR TRANSFERS AND SERVICING OF FINANCIAL ASSETS AND 
EXTINGUISHMENTS OF LIABILITIES

     On January 1, 1997, the corporation adopted Statement of Financial 
Accounting Standards (SFAS) No. 125, "Accounting for Transfers and Servicing 
of Financial Assets and Extinguishments of Liabilities."  This statement 
requires that, after a  transfer of financial assets, an entity recognize the 
financial and servicing assets it controls and the liabilities it has 
incurred, and derecognize financial assets when control has been surrendered. 
In December 1996, the Financial Accounting Standards Board (FASB) issued 
SFAS No. 127, "Deferral of the Effective Date of Certain Provisions of SFAS 
Statement No. 125," 

<PAGE>

which delays for one year the effective date of the provisions of SFAS 
Statement No. 125 relating to repurchase agreements, dollar-rule, securities 
lending and similar transactions.  The adoption of these statements has not 
had a material impact on the corporation or its results of operations.

NOTE 5. SUPPLEMENTAL DISCLOSURE FOR STATEMENTS OF CASH FLOWS

CASH-FLOW DISCLOSURE
- ----------------------------------------------------------------------------
THREE MONTHS ENDED MARCH 31 
DOLLARS IN MILLIONS                                         1997     1996
- ----------------------------------------------------------------------------
Supplemental disclosure for cash paid
   during the period for:
       Interest expense                                    $530      $670
       Income taxes, net of refunds                          18        24
Supplemental disclosure of noncash
   investing and financing activities:
        Transfer of loans to foreclosed property
          and repossessed equipment                           9          7 
        Securitization of residential loans                 ---        498
     
        Exchange of Series V preferred stock for
           trust preferred securities                        84        ---
     
       Adjustment to unrealized gain/(loss) on 
         securities available for sale                      (63)       (51)
       Retirement of common stock                            ---        34
     
Divestitures: 
        Assets sold                                          ---     1,773
        Net cash paid for divestitures                       ---      (576)
        Liabilities sold                                     ---     2,349






<PAGE>

             PART I. ITEM 2. MANAGEMENT'S DISCUSSION AND ANALYSIS OF

                  FINANCIAL CONDITION AND RESULTS OF OPERATIONS

OVERALL PERSPECTIVE

- -------------------------------------------------------
Three months ended March 31
Dollars in millions
except per share data              1997       1996
- -------------------------------------------------------
Earnings

Net income                        $  311     $  264
Net interest income (FTE) (a)        902        732

- -------------------------------------------------------
Per Common Share

Fully diluted earnings              1.10       0.94
Cash dividends declared             0.45       0.43
Book value                         24.34      22.90
- -------------------------------------------------------
Operating Ratios

Return on average assets            1.52%      1.41%
Return on common equity            18.82      16.96
Efficiency ratio                    58.8       59.3
Equity to assets
(period-end)                        8.69       9.49
- -------------------------------------------------------
At March 31

Total assets                     $81,692    $72,123
Stockholders' equity               7,097      6,844
Nonperforming assets(b)              704        553
- -------------------------------------------------------
- -------------------------------------------------------

(a) The FTE adjustment included in net interest income was $9 million and $8
    million for the three months ended March 31, 1997 and 1996, respectively.

(b) Nonperforming assets and related ratios at March 31, 1997 and 1996 do not 
    include $253 million and $307 million, respectively, of nonperforming assets
    classified as held for sale or accelerated disposition.

     Fleet reported net income of $311 million, or $1.10 per fully diluted
share, for the quarter ended March 31, 1997, compared to $264 million, or $.94
per fully diluted share, in the first quarter of 1996, an increase of 18%.
Return on average assets and return on equity improved to 1.52% and 18.82%,
respectively, for the first quarter of 1997, from 1.41% and 16.96%,
respectively, for the first quarter of 1996. First quarter 1997 results reflect
the impact of the corporation's acquisition of NatWest Bank, National
Association ("NatWest") which was acquired on May 1, 1996, while the first
quarter of 1996 includes a $24 million (post-tax) gain related to branch
divestitures.

     The improved results reflect the impact of the NatWest acquisition as the
corporation has experienced substantial growth in its core revenue categories,
including mortgage banking revenue and investment services revenue, combined
with expense savings attributable to the integration of the NatWest and Shawmut
acquisitions. During the quarter, the corporation also repurchased 6.9 million
shares of common stock as part of a program to manage capital levels as the
corporation generates capital through continued earnings growth.














INCOME STATEMENT ANALYSIS

Net Interest Income

- ------------------------------------------ -------- ---------
Three months ended March 31
FTE Basis
Dollars in millions                         1997      1996
- ------------------------------------------ -------- ---------
Interest income                             $1,437    $1,337
Tax-equivalent adjustment                        9         8
Interest expense                               544       613
- ------------------------------------------ -------- ---------
Net interest income                         $  902    $  732
- ------------------------------------------ -------- ---------

     Net interest income on a fully taxable equivalent basis totaled $902
million for the quarter ended March 31, 1997, compared to $732 million for the
same period in 1996. The $170 million increase was principally related to the
NatWest acquisition, offset in part by a balance sheet restructuring program and
divestitures of $2.4 billion in deposits and $1.8 billion in loans as a result
of Fleet's merger with Shawmut National Corporation in November 1995. In
anticipation of the NatWest acquisition, the corporation underwent a major
balance sheet restructuring during early 1996 that reduced the corporation's net
interest income but improved its earning asset mix by selling lower-yielding
securities and paying down higher-cost funding.

Net Interest Margin and Interest-Rate Spread

- --------------------------- -------------- -- --------------- --
Three months ended March 31     1997               1996
- --------------------------- -------- ----- -- -------- ------ --
FTE Basis                   Average           Average
Dollars in millions         Balance  Rate     Balance   Rate

- --------------------------- -------- ----- -- -------- ------ --
Securities                 $ 8,580   6.67 %   $12,130   6.24 %
Loans and leases            58,669   8.63      49,497   8.61
Mortgages held for sale      1,686   7.59       2,085   7.48
Other                        1,575   4.91       2,549   9.13
- ----------------------------------------------------------------
Total interest-earning
assets                      70,510   8.29      66,261   8.15
- ----------------------------------------------------------------
Deposits                    48,494   3.44      41,249   3.92
Short-term borrowings        3,608   4.91       8,059   5.30
Long-term debt               5,003   7.27       6,080   6.92
- ----------------------------------------------------------------
Interest-bearing
liabilities                 57,105   3.87      55,388   4.45
- ----------------------------------------------------------------
Interest-rate spread                 4.42               3.70
Interest-free sources of
funds                       13,405             10,873
- ----------------------------------------------------------------
Total sources of funds     $70,510   3.13 %   $66,261   3.72 %
- ----------------------------------------------------------------
Net interest margin                  5.16 %             4.43 %
- ----------------------------------------------------------------

     The net interest margin for the first quarter of 1997 increased 73 basis
points to 5.16% from the first quarter of 1996. The increase in net interest
margin is primarily attributable to a more favorable mix of interest-earning
assets and interest-bearing liabilities as lower-yielding average securities
decreased $3.6 billion and higher-cost average short-term borrowings decreased
$4.5 billion. The securities and short-term borrowings were replaced by more
favorable yielding loans and lower-cost core deposits acquired from 


                                        9

<PAGE>

             PART I. ITEM 2. MANAGEMENT'S DISCUSSION AND ANALYSIS OF

                  FINANCIAL CONDITION AND RESULTS OF OPERATIONS

NatWest and was part of the aforementioned corporation's balance sheet 
restructuring program.

     Average loans and leases increased $9.2 billion to $58.7 billion for the
first quarter of 1997, when compared with the first quarter of 1996, due to the
NatWest acquisition, partially offset by the divestiture of loans in the first
quarter of 1996. Average loans and leases as a percentage of interest-earning
assets has increased to 83% in the first quarter of 1997 from 75% during the
first quarter of 1996.

     Average interest-bearing deposits increased $7.3 billion to $48.5 billion
for the first quarter of 1997 due to the NatWest acquisition, offset by
divestiture of deposits of $2.4 billion in the first quarter of 1996. The net
interest rate paid on average deposits decreased to 3.44% for the first quarter
of 1997 compared to 3.92% for the same period of 1996. The decrease in cost of
deposits reflects the NatWest acquisition which increased the level of
lower-cost core deposits for the first three months of 1997 in comparison to the
same period in 1996. Average core deposits as a percentage of interest-bearing
liabilities has increased to 77% from 60% during the same time period.

     The $4.5 billion decrease in average short-term borrowings is attributable
to the use of proceeds from the sales of securities to pay down short-term
borrowings coupled with the acquisition of NatWest, which enabled the
corporation to replace short-term borrowings with lower-cost core deposits.

     The $1.1 billion decrease in long-term debt and 35 basis point increase in
the funding rate was due to scheduled maturities of lower-rate instruments and
the issuance of higher-rate instruments which include the trust preferred
securities issued by the corporation's trust subsidiary.

     The contribution to the net interest margin of interest-free sources of
funds during the first quarter of 1997 remained consistent with the first
quarter of 1996 at 74 basis points and 73 basis points, respectively.

Noninterest Income
- ----------------------------------------- --------- ---------
Three months ended March 31
Dollars in millions                         1997      1996
- ----------------------------------------- --------- ---------
Service charges, fees and commissions         $157      $108
Mortgage banking revenue, net                  104        83
Investment services revenue                    103        87
Student loan servicing fees                     26        22
Venture capital revenue                         18        27
Securities gains                                13        18
Gain from branch divestitures                  ---        60
Other noninterest income                       105        73
- ----------------------------------------- --------- ---------
Total noninterest income                      $526      $478
- ----------------------------------------- --------- ---------

     Noninterest income for the first quarter of 1997 totaled $526 million
compared to $478 million for the same period of 1996. Excluding NatWest's
contribution of $75 million in the first quarter of 1997 and the $60 million
gain from branch divestitures in the first quarter of 1996, noninterest income
increased by $33 million, or 8%, over the first quarter of 1996. Increases were
noted in various categories, including investment services revenue, mortgage
banking revenue and student loan servicing fees.

     Service charges, fees and commissions totaled $157 million for the first
quarter of 1997 compared to $108 million for the first quarter of 1996, an
increase of 45% related directly to the addition of NatWest. Included in service
charges, fees and commissions are service charges on deposits, electronic
banking and network fees, safe deposit income and other fees.












Mortgage Banking Revenue, Net
- ------------------------------------------------------------
Three months ended March 31
Dollars in millions                      1997      1996
- ------------------------------------------------------------
Net loan servicing revenue                 $111       $94
Mortgage production revenue                  40        26
Gains on sales of mortgage servicing         10         4
Mortgage servicing rights amortization      (57)      (41)
- ------------------------------------------------------------
Total mortgage banking revenue, net        $104       $83
- ------------------------------------------------------------

     Net mortgage banking revenue of $104 million in the first quarter of 1997
increased $21 million over the $83 million recorded in the same period of 1996.
Loan servicing revenue represents fees received for servicing residential
mortgage loans. The 18% increase in loan servicing revenue is directly
attributable to the $7 billion increase in the corporation's servicing portfolio
from $116 billion at March 31, 1996 to $123 billion at March 31, 1997. Mortgage
production revenue, which includes income derived from the loan origination
process and net gains on sales of mortgage loans, has been positively impacted
by increased gains on the sale of loans, partially offset by lower loan


                                        10

<PAGE>

             PART I. ITEM 2. MANAGEMENT'S DISCUSSION AND ANALYSIS OF

                  FINANCIAL CONDITION AND RESULTS OF OPERATIONS

origination fees in the first quarter of 1997 when compared with the same 
period of 1996. As previously discussed, the corporation has entered into a 
definitive agreement to sell Option One, which contributed $20 million of 
mortgage banking revenue during the first quarter of 1997, the majority of 
which was mortgage production revenue. The corporation sold mortgage 
servicing rights (MSRs) of approximately $1.3 billion and $1.0 billion in the 
first quarter of 1997 and 1996, respectively, resulting in pre-tax gains of 
$10 million and $4 million, respectively. The corporation's decision to sell 
MSRs and mortgage loans depends on a variety of factors, including the 
available markets and current market prices for such assets and the working 
capital requirements of the corporation. Thus, the likelihood or 
profitability of any such sales in the future cannot be predicted.

     MSR amortization increased $16 million to $57 million for the first quarter
of 1997 as compared to $41 million for the same period of 1996. The level of
amortization increased as the first quarter of 1996 included the recovery of a
valuation reserve that was partially offset in 1996 by higher levels of
amortization relating to the investment in interest-rate contracts that are
purchased to hedge the prepayment risk associated with the mortgage servicing
portfolio. At March 31, 1997, the carrying value and fair value of the
corporation's MSRs were $1.9 billion and $2.0 billion, respectively.

Investment Services Revenue
- --------------------------------- ------------- ------------
Three months ended March 31
Dollars in millions                       1997         1996
- --------------------------------- ------------- ------------
Private clients group                     $ 49         $ 45
Retirement plan services                    16           14
Retail investments                          16            8
Not-for-profit institutional
 services                                   11           10
Corporate trust                              4            4
Investment management                        3            2
Other                                        4            4
- --------------------------------- ------------- ------------
Total investment services
revenue                                   $103        $  87
- --------------------------------- ------------- ------------

     Investment services revenue increased 18% in the first quarter of 1997 to
$103 million. The increase was due to continued strong sales of mutual funds and
annuity products and an increase in the overall value of assets under management
and administration due to growth aided by a strong equity market. Assets under
management increased from $45 billion at March 31, 1996 to $48 billion at March
31, 1997. As previously discussed, the corporation has entered into a definitive
agreement to sell the corporate trust unit which generated $4 million of revenue
during the first quarter of 1997.

     The $4 million increase in student loan servicing fees from 1996 to 1997 is
attributable to increased levels of servicing and originations over the prior
year period at AFSA Data Corporation (AFSA), the corporation's student loan
servicing subsidiary. AFSA services 4.7 million accounts nationwide and is the
largest third-party student loan servicer in the United States, with over $23
billion in loans serviced.

     Venture capital revenue decreased $9 million to $18 million for the 
quarter ended March 31, 1997 when compared to the same quarter of 1996 as 
Fleet Private Equity, the corporation's venture capital business, did not 
experience the same level of appreciation when compared with the first 
quarter of 1996. The corporation's ability to continue to experience 
increases in the value of these investments depends on a variety of factors, 
including the state of the economy and equity markets. Thus, the likelihood 
of such gains in the future cannot be predicted.

     As a condition to the regulatory approval of the merger with Shawmut
National Corp., (Shawmut Merger) the corporation divested certain branches,
loans and deposits. The corporation realized $60 million of gains from these
divestitures during the first quarter of 1996.

     Other noninterest income increased $32 million to $105 million due
primarily to higher corporate finance fees, trading and foreign exchange gains
and increased credit card revenue.

Noninterest Expense
- -------------------------------------- --------- ----------
Three months ended March 31
Dollars in millions                      1997      1996
- -------------------------------------- --------- ----------
Employee compensation and benefits         $425       $348
Occupancy                                    75         61
Equipment                                    70         57
Intangible asset amortization                39         25
Legal and other professional                 28         23
Telephone                                    20         16
Printing and mailing                         19         16
Marketing                                    18         22
Other                                       146        149
- -------------------------------------- --------- ----------
Total noninterest expense                  $840       $717
- -------------------------------------- --------- ----------

     Noninterest expense for the first quarter of 1997 totaled $840 million
compared to $717 million for the same period of 1996. The increase of $123
million over the prior year quarter was due primarily to the 


                                       11

<PAGE>

             PART I. ITEM 2. MANAGEMENT'S DISCUSSION AND ANALYSIS OF

                  FINANCIAL CONDITION AND RESULTS OF OPERATIONS

acquisition of NatWest. Excluding NatWest, noninterest expense and operating 
noninterest expense (defined as total noninterest expense less intangible 
asset amortization and integration costs) declined $50 million and $57 
million, respectively, from the first quarter of 1996. These decreases were 
primarily the result of ongoing integration of the Shawmut Merger.

     Excluding NatWest, employee compensation and benefits remained consistent
with the March 31, 1996 level. Occupancy expense, excluding NatWest, decreased
$6 million from the prior year's quarter due primarily to ongoing successful
integration from the Shawmut Merger, as well as branch divestitures. Equipment
expense, excluding NatWest, increased $2 million from the prior year's quarter
primarily as a result of technological upgrades and improvements, as well as to
support the integration of acquired companies.

     Intangible asset amortization increased to $39 million in the first quarter
of 1997 from $25 million in the first quarter of 1996, primarily as a result of
the NatWest acquisition. Additional goodwill related to the NatWest acquisition
may be recognized in future periods based on an earnout calculation. The
contingent earnout provision stipulates that additional payments be made
annually based upon a percentage of the level of earnings from the NatWest
franchise, not to exceed $560 million during an eight-year period. Legal and
other professional expense increased $4 million over the first quarter of 1996,
excluding NatWest, due to merger integration expenses as a result of the Shawmut
Merger, as well as various strategic initiatives.

     In connection with the NatWest purchase price, the corporation recorded a
restructuring liability of $250 million during the second quarter of 1996. The
following table presents a summary of activity with respect to the corporation's
merger-related charges pertaining to Shawmut, in addition to the NatWest related
restructuring liability for the three months ended March 31, 1997.

Merger and Restructuring-Related Liabilities
- -------------------------------------------------------------
Three Months Ended
March 31, 1997
Dollars in millions              Shawmut  NatWest    Total
- -------------------------------------------------------------
Balance at December 31, 1996        $158     $ 89     $247
Cash outlays                         (91)     (25)    (116)
- -------------------------------------------------------------
Balance at March 31, 1997          $  67     $ 64     $131
- -------------------------------------------------------------

     The cash outlays made during the first three months of 1997 relate
primarily to severance costs. The corporation's liquidity has not been
significantly affected by these cash outlays, and future cash outlays are not
anticipated to significantly impact the corporation's liquidity. During the
first three months of 1997, $3 million of incremental costs have been incurred
relating to the NatWest acquisition and have not been charged against the merger
accrual. It is anticipated that approximately $10 million of additional
incremental costs will be incurred in 1997. The corporation expects that the
remaining accrual balance of $131 million at March 31, 1997 will be sufficient
to absorb the remaining merger-related costs.

Income Taxes

     For the first quarter of 1997, the corporation recognized income tax
expense of $203 million, an effective tax rate of 39.5%. Tax expense for the
same period of 1996 was $186 million, an effective tax rate of 41.4%. The first
quarter of 1996 was impacted by a higher effective rate due to a greater level
of nondeductible goodwill which was written off in conjunction with branch
divestitures.


                                       12

<PAGE>

             PART I. ITEM 2. MANAGEMENT'S DISCUSSION AND ANALYSIS OF

                  FINANCIAL CONDITION AND RESULTS OF OPERATIONS

Lines of Business

     The financial performance of the corporation is monitored by an internal
profitability measurement system, which provides line of business results and
key performance measures. The corporation is managed along the following
business lines: Consumer Banking, Commercial Financial Services, Investment
Services, Financial Services and National Consumer, Fee-Based Business, Treasury
and All Other.

     Management accounting policies are in place for assigning expenses that are
not directly incurred by businesses, such as overhead, operations and technology
expense. Additionally, equity, loan loss provision and loan loss reserves are
assigned on an economic basis. The corporation has developed a risk-adjusted
methodology that quantifies risk types (e.g., credit, operating, market,
fiduciary) within business units and assigns capital accordingly. Within
business units, assets and liabilities are match-funded utilizing similar
maturity, liquidity and repricing information. Management accounting concepts
are periodically refined and results may be restated to reflect methodological
refinements and/or management organization changes. The results for the first
quarter of 1997 reflect the integration of NatWest into Fleet's existing
management reporting structure. Results by lines of business for the first
quarter of 1997 and 1996 are presented below.


<TABLE>
<CAPTION>

Selected Financial Highlights by Lines of Business

- ----------------------------------------------------------------------------------------------------------------------
                                                              Financial
                                       Commercial           Services and
                            Consumer   Financial  Investment  National   Fee-Based
Dollars in millions          Banking   Services    Services   Consumer   Business   Treasury   All Other    Total

<S>                                          <C>                       <C>                     <C>  

- ----------------------------------------------------------------------------------------------------------------------
Three months ended March 31, 1997
- ----------------------------------------------------------------------------------------------------------------------
Income Statement Data

Net Interest Income (FTE)    $    555  $     247     $    26   $     48    $     5   $    42        $(21)  $    902
Noninterest Income                141         61         106         80        106        25           7        526
Noninterest Expense               400        131          83         84         76        17          49        840
Net Income                        130         73          27         25         21        29           6        311
- ----------------------------------------------------------------------------------------------------------------------
Balance Sheet Data

Average Loans and Leases       16,315     31,688       1,955      1,178        143     7,413         (23)    58,669
Average Deposits               44,897      5,230       2,303      5,953      1,527     4,378         403     64,691
ROE                                31%        15%         60%        61%        14%       38%         NM         19%
- ----------------------------------------------------------------------------------------------------------------------
Three  months  ended  March 31, 1996
- ----------------------------------------------------------------------------------------------------------------------
Income Statement Data

Net Interest Income (FTE)    $    392  $     196    $     25   $     44   $     28  $     69        $(22)  $    732
Noninterest Income                 90         46          90         56         72        22         102        478
Noninterest Expense               331        117          73         71         43        22          60        717
Net Income                         63         51          22         16         35        38          39        264
- ----------------------------------------------------------------------------------------------------------------------
Balance Sheet Data
Average Loans and Leases       12,469     24,359       1,407        933         67    10,142         120     49,497
Average Deposits               35,703      3,588       2,079      4,796        778     5,042         442     52,428
ROE                                17%        15%         55%        56%        14%       28%         NM         17%
- ----------------------------------------------------------------------------------------------------------------------

</TABLE>






Consumer Banking

     Consumer Banking includes Retail Banking, Small Business Banking and Direct
Financial Services.

     Consumer Banking financial results for the first quarter of 1997 were $130
million, compared to $63 million for the same period last year. The increase 
in income is primarily the result of lower operating costs and the 
acquisition of NatWest. In addition, during 1996, Consumer Banking made 
significant investments in people and technology in Direct Banking, the 
Credit Card business, and the Insurance business.

Commercial Financial Services

     Commercial Financial Services provides a full range of credit and banking
services to its corporate, middle market, real estate and leasing customers.

     This group contributed $73 million of earnings in the first quarter of
1997, as compared to $51 million in the prior year quarter. The 43% increase is
due principally to the acquisition of NatWest and higher revenues generated from
corporate finance activities, as well as cost savings.


                                       13

<PAGE>

             PART I. ITEM 2. MANAGEMENT'S DISCUSSION AND ANALYSIS OF

                  FINANCIAL CONDITION AND RESULTS OF OPERATIONS

Investment Services

     Investment Services is comprised of Private Clients Group, Retirement Plan
Services, Fleet Brokerage Securities, Retail Investment Services, Not-for-Profit
Institutional Services and Fleet Investment Advisors.

     Investment Services earned $27 million and had an ROE of 60% in the first
quarter of 1997 compared to $22 million and an ROE of 55% in the first quarter
of 1996. The increase in earnings is primarily attributable to a 55% increase in
mutual fund and annuity sales over the first quarter of 1996.

Financial Services and National Consumer

     Financial Services and National Consumer is composed of Fleet's Government
Banking, Global Services, Option One and Student Loan Services businesses.

     This group earned $25 million in the first quarter of 1997 compared to $16
million in the prior year quarter. The 56% increase in net income is primarily
due to stronger loan sales at Option One, servicing a higher level of student
loan accounts and the assimilation of NatWest Government Banking into the
organization.

Fee-Based Business

     Fee-Based Business is composed of Fleet Private Equity, Mortgage Banking
and Home Equity USA. Fee-Based Business earned $21 million in the first quarter
of 1997 compared to net income of $35 million in the first quarter of 1996.

     Fleet Private Equity, the corporation's venture capital finance subsidiary,
earned $8 million in the first quarter as compared to $15 million earned in the
prior year quarter. The decrease in earnings resulted from a $9 million decrease
in venture capital revenue as the corporation did not experience the same level
of appreciation when compared with the first quarter of 1996.

     Fleet Mortgage Group, the corporation's mortgage banking subsidiary 
earned $11 million in the first quarter as compared to $17 million in the 
prior year quarter. The decrease in earnings is due to the first quarter of 
1996 including a recovery of a valuation reserve that was partially offset by 
higher levels of amortization relating to the investment in interest-rate 
contracts that are purchased to hedge the prepayment risk associated with the 
mortgage servicing portfolio. The $25 million increase in MSR amortization 
was partially offset by higher levels of loan servicing revenue and gains on 
sales of mortgage servicing rights, coupled with decreased operating costs.

Treasury

     Treasury is responsible for managing the corporation's securities and
residential mortgage portfolios, trading operations, asset/liability management
function and wholesale funding needs.

     The Treasury unit earned $29 million in the first quarter as compared to
$38 million in the prior year quarter. The decrease in earnings is due primarily
to the reduction of investment securities and residential mortgages as part of
the restructuring of the balance sheet, as well as lower levels of gains in
1997, partially offset by higher foreign exchange trading gains in the first
quarter of 1997.

All Other

     All Other includes the parent company and certain transactions not
allocable to any specific business activity. In addition, the impact of
methodology allocations, such as loan loss provision, credit reserve, equity and
the offsets to transfer pricing are reported in this unit.

     All Other earned $6 million in the first quarter of 1997 compared to net
income of $39 million in the first quarter of 1996. This unit's earnings include
branch divestitures gains of $24 million (post-tax) in the first quarter of
1996.


                                       14

<PAGE>

             PART I. ITEM 2. MANAGEMENT'S DISCUSSION AND ANALYSIS OF

                  FINANCIAL CONDITION AND RESULTS OF OPERATIONS

BALANCE SHEET ANALYSIS

     Total assets decreased from $85.5 billion at December 31, 1996 to $81.7
billion at March 31, 1997, due primarily to lower levels of cash and short-term
investments, which were utilized to fund anticipated demand and time deposit
runoff, long-term debt maturities and common share repurchases.

Securities

<TABLE>
<CAPTION>

- --------------------------------------- ---------------------------- ---------------------------- ----------------------------
                                              March 31, 1997              December 31, 1996             March 31, 1996
                                              --------------              -----------------             --------------
                                         Amortized       Market       Amortized       Market       Amortized       Market
Dollars in millions                         Cost          Value          Cost          Value          Cost          Value
- --------------------------------------- ------------- -------------- ------------- -------------- ------------- --------------

<S>                                      <C>                          <C>                         <C>

Securities available for sale:
  US Treasury and government agencies         $1,058         $1,053        $1,077         $1,083      $  1,722        $ 1,703
  Mortgage-backed securities                   6,022          5,961         5,987          6,006         7,011          7,005
  Other debt securities                           31             31           ---            ---             1              1
- --------------------------------------- ------------- -------------- ------------- -------------- ------------- --------------
     Total debt securities                     7,111          7,045         7,064          7,089         8,734          8,709
- --------------------------------------- ------------- -------------- ------------- -------------- ------------- --------------
  Marketable equity securities                   201            213           229            255           359            389
  Other securities                               207            207           159            159           145            145
- --------------------------------------- ------------- -------------- ------------- -------------- ------------- --------------
     Total securities available for sale       7,519          7,465         7,452          7,503         9,238          9,243
- --------------------------------------- ------------- -------------- ------------- -------------- ------------- --------------
- --------------------------------------- ------------- -------------- ------------- -------------- ------------- --------------
     Total securities held to maturity         1,092          1,095         1,177          1,172           848            824
- --------------------------------------- ------------- -------------- ------------- -------------- ------------- --------------
Total securities                              $8,611         $8,560        $8,629         $8,675       $10,086        $10,067
- --------------------------------------- ------------- -------------- ------------- -------------- ------------- --------------

</TABLE>


     The amortized cost of securities available for sale remained consistent at
$7.5 billion at December 31, 1996 and March 31, 1997. The valuation reserve on
securities available for sale declined to an unrealized loss position of $54
million at March 31, 1997 from an unrealized gain position of $51 million at
December 31, 1996, due to an overall increase in interest rates during the
quarter.

Loans and Leases
- --------------------------- ---------- ---------- ----------
                            March 31,  Dec. 31,   March 31,
Dollars in millions           1997       1996       1996
- --------------------------- ---------- ---------- ----------
Commercial and industrial     $30,267    $29,278    $21,931
Lease financing                 2,602      2,611      2,282
Commercial real estate:
  Construction                  1,023      1,074        645
  Interim/permanent             5,126      5,379      4,007
Residential real estate         7,921      8,048      9,370
Consumer                       12,115     12,454      9,324
- --------------------------- ---------- ---------- ----------
Total loans and leases        $59,054    $58,844    $47,559
- --------------------------- ---------- ---------- ----------

     Total loans and leases increased $210 million from $58.8 billion at
December 31, 1996 to $59.1 billion at March 31, 1997 due primarily to an
increase in the commercial and industrial portfolio, partially offset by
decreases in the consumer and commercial real estate portfolios.

     Commercial and industrial (C&I) loans increased $989 million from December
31, 1996 to March 31, 1997, due primarily to increases in corporate finance,
specialized lending and national banking.

     Commercial real estate (CRE) loans decreased $304 million from December 31,
1996 to March 31, 1997 due to the syndication of several loans in the first
quarter, coupled with expected pay-downs.

     Outstanding residential real estate loans secured by one- to four-family
residences decreased $127 million to $7.9 billion at March 31, 1997, compared to
$8.0 billion at December 31, 1996.

Consumer Loans
- ---------------------------- ---------- ----------- ----------
                             March 31,   Dec. 31,   March 31,
Dollars in millions            1997        1996       1996
- ---------------------------- ---------- ----------- ----------
Home equity                    $ 4,987     $ 5,061     $4,467
Credit card                      3,050       3,227      1,674
Student loans                    1,301       1,255      1,226
Installment/Other                2,777       2,911      1,957
- ---------------------------- ---------- ----------- ----------
Total                          $12,115     $12,454     $9,324
- ---------------------------- ---------- ----------- ----------

     Consumer loans of $12.1 billion at March 31, 1997 decreased $339 million
when compared to a portfolio of $12.5 billion at December 31, 1996. The decrease
from December 31, 1996 is principally attributed to decreased credit card loans
of $177 million due to a high level of balance pay-offs. In addition, other
consumer loans decreased $134 million to $2.8 billion at March 31, 1997 from
$2.9 billion at December 31, 1996, due primarily to an approximately $100
million decrease in the indirect lending portfolio. On January 15, 1997, the
corporation announced its intention to sell its indirect auto lending operation,
a business unit with approximately $2 billion in loans, that provides new and
used car financing originated by 


                                       15

<PAGE>

             PART I. ITEM 2. MANAGEMENT'S DISCUSSION AND ANALYSIS OF

                  FINANCIAL CONDITION AND RESULTS OF OPERATIONS

auto dealers in New England, New York and New Jersey.

Nonperforming Assets(a)
- -------------------------- ------ ------- ---------- -------
Dollars in millions         C&I    CRE    Consumer   Total
- -------------------------- ------ ------- ---------- -------
Nonperforming loans and
  leases:
  Current or less than 90
    days past due           $187    $ 58       $ 12    $257
  Noncurrent                 156      99        162     417
OREO                           1       7         22      30
- -------------------------- ------ ------- ---------- -------
Total NPAs
   March 31, 1997           $344    $164       $196    $704
- -------------------------- ------ ------- ---------- -------
Total NPAs
   December 31, 1996        $351    $166       $206    $723
- -------------------------- ------ ------- ---------- -------
Total NPAs
   March 31, 1996           $267    $126       $160    $553
- -------------------------- ------ ------- ---------- -------
(a)    Throughout  this  document,  NPAs and related ratios
       do not include  loans  greater than 90 days past due
       and still  accruing  interest  ($226  million,  $247
       million  and  $180   million  at  March  31,   1997,
       December   31,    1996,    and   March   31,   1996,
       respectively).  Included in the 90 days past due and
       still  accruing  interest  were $186  million,  $192
       million and $132 million of consumer  loans at March
       31,  1997,  December  31,  1996 and March 31,  1996,
       respectively.

     Nonperforming assets (NPAs) decreased $19 million from December 31, 1996 to
$704 million at March 31, 1997. NPAs at March 31, 1997, as a percentage of total
loans, leases and OREO, and as a percentage of total assets were 1.19% and .86%,
respectively, compared to 1.23% and .85%, respectively, at December 31, 1996.
The relative improvement was due primarily to declining levels of nonperforming
assets in the C&I and consumer portfolios. NPAs may increase during 1997 as the
region in which Fleet operates has experienced slower growth than the nation as
a whole, and this trend is expected to continue.

Activity in Nonperforming Assets

- ------------------------------------------------------------
                           1st Qtr.    4th Qtr.    1st Qtr.
Dollars in millions          1997        1996        1996
- ------------------------------------------------------------
Balance  at  beginning  of      $723      $759      $499
period
Additions                        172       280       221
Reductions:
  Payments/interest applied      (98 )    (110 )     (88 )
  Returned to accrual            (15 )     (12 )     (17 )
  Charge-offs/writedowns         (53 )     (71 )     (37 )
  Sales/other                    (25 )     (26 )     (25 )
  NPAs   reclassified   as
   held for accelerated          ---       (97 )     ---
   disposition
- ------------------------------------------------------------
     Total reductions           (191 )    (316 )    (167 )
- ------------------------------------------------------------
Balance at end of period        $704      $723      $553
- ------------------------------------------------------------

     The $280 million of additions to nonperforming assets in the fourth quarter
of 1996 primarily relate to the extensive review of the acquired NatWest
portfolio.

     Nonperforming assets and related ratios do not include NPAs classified as
held for sale or accelerated disposition as disclosed by loan category in the
following table.

Nonperforming Assets Held for Sale or Accelerated Disposition
- ------------------- ---------- ---------- ---------- --------
Dollars in millions       C&I        CRE   Consumer    Total
- ------------------- ---------- ---------- ---------- --------
Nonaccrual loans
  and leases             $ 82       $141      $  16     $239
OREO                        5          1          8       14
- ------------------- ---------- ---------- ---------- --------
March 31, 1997           $ 87       $142      $  24     $253
- ------------------- ---------- ---------- ---------- --------
December 31, 1996        $ 93       $147      $  25     $265
- ------------------- ---------- ---------- ---------- --------
March 31, 1996           $ 46      $  63       $198     $307
- ------------------- ---------- ---------- ---------- --------

Reserve for Credit Loss Activity
- ---------------------------------------------------------------
Three months ended March 31
Dollars in millions                            1997    1996
- ---------------------------------------------------------------
Balance at beginning of year                 $1,488   $1,321
Provision charged against income                 65      35
Loans and leases charged off                   (127 )   (83 )
Recoveries of loans and leases charged off       37      23
- ---------------------------------------------------------------
    Net charge-offs                             (90 )   (60 )
Other                                            (1 )    (9 )
- ---------------------------------------------------------------
Balance at end of period                     $1,462   $1,287
- ---------------------------------------------------------------
Ratios of net  charge-offs to average loans
   and leases                                  0.61 %  0.49 %
- ---------------------------------------------------------------
Ratios of reserve for credit losses to
   period-end loans and leases                 2.48 %  2.71 %
- ---------------------------------------------------------------
Ratio of reserve for credit losses to
   period-end NPAs                              208 %   233 %
- ---------------------------------------------------------------
Ratio  of  reserve  for  credit  losses  to
   period-end non-
   performing loans and leases                  217 %   258 %
- ---------------------------------------------------------------

     Fleet's reserve for credit losses increased from $1,287 million at March
31, 1996, to $1,462 million at March 31, 1997, which included reserves related
to NatWest. The first quarter 1997 provision for credit losses was $65 million,
$30 million higher than the prior year's first quarter. The increase is due to
$27 million of provision for credit losses related to the NatWest franchise and
higher provision being recorded primarily as a result of increased net
charge-offs in the credit card portfolio. The provision for credit losses is
expected to increase in 1997 as the gap between the provision for credit losses
and charge-offs is expected to narrow.


                                       16

<PAGE>

             PART I. ITEM 2. MANAGEMENT'S DISCUSSION AND ANALYSIS OF

                  FINANCIAL CONDITION AND RESULTS OF OPERATIONS

Net Charge-Offs
- ------------------------------------------- -------- --------
Three months ended March 31
Dollars in millions                            1997     1996
- ------------------------------------------- -------- --------
Commercial and industrial                      $  8      $13
Commercial real estate                            9       11
Credit card                                      44       18
Residential                                       7        6
Other consumer                                   22       12
- ------------------------------------------- -------- --------
Total                                           $90      $60
- ------------------------------------------- -------- --------

     Net charge-offs were $90 million in the first quarter of 1997 compared to
$60 million in the first quarter of 1996 as a result of the addition of the
NatWest franchise, coupled with increasing charge-offs in the credit card
portfolio. Net charge-offs from the credit card portfolio increased from $18
million in the first quarter of 1996 to $44 million in the first quarter of 1997
as the average portfolio grew from $1.6 billion to $3.2 billion over the same
periods. The corporation expects credit card delinquencies and net charge-offs
to increase slightly above current levels.

Funding Sources
- ---------------------------- ---------- --------- -----------
                             March 31,  Dec. 31,  March 31,
Dollars in millions            1997       1996       1996
- ---------------------------- ---------- --------- -----------
Deposits:
  Demand                       $16,089   $17,903     $10,485
  Regular savings, NOW,
     money market               27,738    27,976      21,783
  Time:
     Domestic                   17,545    18,583      16,163
     Foreign                     2,767     2,609       1,690
- ---------------------------- ---------- --------- -----------
Total deposits                  64,139    67,071      50,121
- ---------------------------- ---------- --------- -----------
Short-term borrowed funds:
  Federal funds purchased    $     588    $  488  $      552
  Securities   sold   under
     agreements to
     repurchase                  2,176     2,382       3,258
  Commercial paper                 660       676       1,399
  Other                            155        81       1,964
- ---------------------------- ---------- --------- -----------
Total short-term borrowed
     funds                       3,579     3,627       7,173
- ---------------------------- ---------- --------- -----------
- ---------------------------- ---------- --------- -----------
Long-term debt                   4,617     5,114       6,000
- ---------------------------- ---------- --------- -----------
Total                          $72,335   $75,812     $63,294
- ---------------------------- ---------- --------- -----------

     Total deposits decreased $2.9 billion to $64.1 billion at March 31, 1997,
when compared to December 31, 1996, due primarily to deposit runoff. Demand
deposits decreased $1.8 billion primarily due to seasonal increases in year-end
balances for quarterly and annual service charges, tax payments and higher
balances related to corporate customer accounts. Time deposits decreased $880
million due to decreases in retail certificates of deposit and individual
retirement accounts.

     Long-term debt decreased $497 million to $4.6 billion at March 31, 1997,
when compared to December 31, 1996, due to $573 million in scheduled maturities,
partially offset by $84 million of trust preferred securities issued in exchange
for Series V preferred stock.

ASSET-LIABILITY MANAGEMENT

     The goal of asset-liability management is to ensure that liquidity, capital
and market risk are prudently managed. Asset-liability management is governed by
policies reviewed and approved annually by the corporation's Board of Directors
(Board). The Board delegates responsibility for asset-liability management to
the corporate Asset-Liability Management Committee (ALCO). ALCO sets strategic
directives that guide the day-to-day asset-liability management activities of
the corporation. ALCO also reviews and approves all major funding, capital and
market risk-management programs.

Interest-Rate Risk

     Interest-rate risk is the sensitivity of income to variations in interest
rates over both short-term and long-term time horizons. The primary goal of
interest-rate risk management is to control this risk within limits approved by
the Board and narrower guidelines approved by ALCO. These limits and guidelines
reflect the corporation's tolerance for interest-rate risk. The corporation
attempts to control interest-rate risk by identifying exposures, quantifying and
hedging them. The corporation quantifies its interest-rate risk exposures using
sophisticated simulation and valuation models, as well as simpler gap analyses.
The corporation manages its interest-rate exposures using a combination of on-
and off-balance sheet instruments, primarily fixed-rate portfolio securities,
interest-rate swaps and options.

     The corporation's limits on interest-rate risk specify that if interest
rates were to shift immediately up or down 200 basis points, estimated net
interest income for the next 12 months should decline by less than 7.5%. The
following table reflects the corporation's estimated exposure, as a percentage
of estimated net interest income for the next 12 months, assuming an immediate
shift in interest rates:


                                       17

<PAGE>

             PART I. ITEM 2. MANAGEMENT'S DISCUSSION AND ANALYSIS OF

                  FINANCIAL CONDITION AND RESULTS OF OPERATIONS

- ------------------ --- ------------------------------
   Rate Change           Estimated Exposure as a % of
 (Basis Points)             Net Interest Income
- ------------------ --- ------------------------------
      +200                           0.8%
      -200                          (1.6)
- ------------------ --- ------------------------------

     The corporation uses valuation analysis to provide insight into the
exposure of earnings and equity to changes in interest rates over a relatively
long (i.e., >2 year) time horizon. Valuation analysis involves projecting future
cash flows from the corporation's assets, liabilities and off-balance sheet
positions and then discounting such cash flows at appropriate interest rates.
The corporation's economic value of equity is the estimated net present value of
its assets, liabilities and off-balance sheet positions. The interest
sensitivity of economic value of equity is a measure of the sensitivity of
long-term earnings.

     The corporation's limits on interest-rate risk specify that if interest
rates were to shift immediately up or down 200 basis points, the estimated
economic value of equity should decline by less than 10%. The following table
reflects the corporation's estimated exposure as a percentage of estimated
economic value of equity assuming an immediate shift in interest rates:

- ------------------ --- ------------------------------
   Rate Change               Estimated Exposure as a
 (Basis Points)                % of Economic Value
- ------------------ --- ------------------------------
      +200                           (2.0)%
      -200                           (3.9)
- ------------------ --- ------------------------------

     Interest-rate gap analysis provides a static view of the maturity and
repricing characteristics of the on- and off-balance sheet positions. The
interest-rate gap analysis is prepared by scheduling all assets, liabilities and
off-balance sheet positions according to scheduled repricing or maturity.
Interest-rate gap analysis can be viewed as a short-hand complement to
simulation and valuation analysis.

     The corporation's limits on interest-rate risk specify that the cumulative
one-year gap should be less than 10% of total assets. As of March 31, 1997, the
estimated exposure was 0.7% asset-sensitive (see the following table):

Interest-Rate Gap Analysis

<TABLE>
<CAPTION>

- ------------------------------------------------------------------------------------------------------------------------
                                                                      Repriced Within
- ------------------------------------------------------------------------------------------------------------------------
March 31, 1997                           3 months        4 to 12       12 to 24       2 to 5      After 5
Dollars in millions by repricing date     or less         months        months         years       years      Total

<S>                                       <C>                           <C>                        <C>

- ------------------------------------------------------------------------------------------------------------------------
Total assets                                $45,547       $ 8,527        $5,409         $8,996    $13,213    $81,692
Total liabilities and stockholders'
  equity                                    (30,057 )     (14,924 )      (8,280 )       (7,754 )  (20,677 )  (81,692 )
Net off-balance sheet                        (9,870 )       1,374         4,325          3,506        665        ---
- ------------------------------------------------------------------------------------------------------------------------
Periodic gap                                  5,620        (5,023 )       1,454          4,748     (6,799 )
Cumulative gap                                5,620           597         2,051          6,799        ---
Cumulative  gap as a  percent  of total
   assets at March 31, 1997                     6.9 %         0.7 %         2.5 %          8.3 %
- ------------------------------------------------------------------------------------------------------------------------
Cumulative  gap as a  percent  of total
   assets at December 31, 1996                  1.8 %         2.4 %         0.7 %          9.1 %
- ------------------------------------------------------------------------------------------------------------------------

</TABLE>

     The most significant factors affecting the interest-rate risk position in
the first quarter were the planned reduction in time deposit balances and the
aging of the interest-rate swap and securities portfolio. In its management of
these and other factors influencing the current environment, the corporation has
attempted to maintain a moderately asset sensitive position.


                                       18

<PAGE>
             PART I. ITEM 2. MANAGEMENT'S DISCUSSION AND ANALYSIS OF

                  FINANCIAL CONDITION AND RESULTS OF OPERATIONS
<TABLE>
<CAPTION>

Risk-Management Instrument Analysis
- ---------------------------------------------------------------------------------------------------------------------------
                                                                                   Weighted
                                                          Assets/                   Average           Weighted Average
March 31, 1997                                Notional    Liabilities              Maturity     Fair        Rate
Dollars in millions                             Value     Hedged                    (Years)    Value       Receive    Pay
- ---------------------------------------------------------------------------------------------------------------------------

<S>                                             <C>                                  <C>                   <C>

Interest-rate swaps:
  Receive fixed/pay variable                    $ 8,015   Variable rate loans
                                                    895   Fixed rate deposits
                                                    850   Escrow deposits
                                                    765   Long-term debt
                                                    375   Short-term borrowings
                                              ----------
                                                 10,900                                 2.4    $(129 )   6.94 %    6.64 %
- ---------------------------------------------------------------------------------------------------------------------------
  Basis swaps                                     2,729   Deposits
                                                    299   Securities
                                                     30   Long-term debt
                                              ----------
                                                  3,058                                 2.0      ---     5.62      5.52
- ---------------------------------------------------------------------------------------------------------------------------
  Interest-rate floors-purchased                $21,431   Mortgage servicing rights     4.0        3      --- (a)   --- (a)
  Interest-rate caps-purchased                    4,309   Mortgage servicing rights     3.6       53      --- (a)   --- (a)
  Interest-rate caps-sold                         4,309   Mortgage servicing rights     3.6     (142 )    --- (a)   --- (a)
  Call options-purchased                          1,235   Mortgage servicing rights     0.3        1      ---       ---
- ---------------------------------------------------------------------------------------------------------------------------
- ---------------------------------------------------------------------------------------------------------------------------
Total risk-management instruments               $45,242                                 3.3    $(214 )   6.65 %    6.39 %
- ---------------------------------------------------------------------------------------------------------------------------

</TABLE>

(a)  The mortgage-banking risk-management interest-rate floors-purchased, 
     caps-purchased and caps-sold have weighted average strike rates of 5.27%,
     7.69%, and 6.41%, respectively.

     Fleet uses derivative instruments primarily to manage interest-rate risk
associated with interest-earning assets and interest-bearing liabilities, as
well as prepayment risk associated with the corporation's mortgage servicing
portfolio, within management guidelines designed to limit risk to the
corporation's earnings. At March 31, 1997, derivative instruments totaling $45.2
billion (notional amount) were being used for interest-rate and mortgage-banking
risk-management purposes.

     At March 31, 1997, the corporation had net deferred income of $24.9 million
relating to terminated interest-rate swaps, which is being amortized over the
remaining life of the underlying interest-rate contracts of approximately 2.5
years.

     Risk-management instruments are also used to protect the value of the
corporation's mortgage banking assets, particularly MSRs, which are a very
interest-rate sensitive asset due to the mortgage borrower's option to prepay
the mortgage loan.

     To mitigate the prepayment risk of declining long-term interest rates,
higher than expected mortgage prepayments, and a potential impairment to MSRs,
the corporation uses combinations of purchased interest-rate floors together
with purchased and sold interest-rate caps with strike rates tied to yields on
the 3-, 5- and 10-year "constant maturity" Treasury notes. Combination of these
instruments result in a net purchased option position. At March 31, 1997, the
corporation had approximately $21.4 billion of purchased interest-rate floor
agreements outstanding in combination with $4.3 billion of purchased and sold
interest-rate cap agreements. The corporation also buys and sells call option
contracts on long-term U.S. Treasury securities. These instruments when combined
are structured such that they gain value as interest rates decline, mitigating
the impairment of MSRs.

     These risk-management instruments are designated as hedges. Changes in the
value are recorded as adjustments to the carrying value of the MSRs. At March
31, 1997, net hedge losses of $128 million have been deferred and recorded as
adjustments to the carrying value of MSRs. Deferred hedge losses include $41
million of realized hedge losses related to the termination of certain risk
management instruments during the first quarter of 1997. Amounts paid for
interest-rate contracts are amortized over the life of the contracts and are
included as a component of MSR amortization. At March 31, 1997, the carrying
value and fair value of the corporation's MSRs were $1.9 billion and $2.0
billion, respectively.


                                       19

<PAGE>

             PART I. ITEM 2. MANAGEMENT'S DISCUSSION AND ANALYSIS OF

                  FINANCIAL CONDITION AND RESULTS OF OPERATIONS

Risk-Management Instrument Activity

     The risk-management instrument activity for the three months ended March
31, 1997 is summarized in the following table (all amounts are notional
amounts):

<TABLE>
<CAPTION>

Risk-Management Instrument Activity
- -------------------------------------------------------------------------------------------------------------------------------
                                      Interest-Rate Swaps                           Interest-Rate Options
                              -------------------------------------  -----------------------------------------------------
                                                                                                            Call     Call
                              Receive-   Pay-               Index-             Floors     Caps    Caps   Options  Options
Dollars in millions            Fixed    Fixed    Basis   Amortizing  Other   Purchased Purchased  Sold  Purchased    Sold   Total
- ----------------------------------------------------------------------------------------------------------------------------------

<S>                           <C>                       <C>                            <C> 

Notional amounts:
Balance at December 31, 1996  $11,055   $   4    $3,823    $   11    $112    $15,911   $2,515  $2,515    $1,276     $225  $37,447
  Additions                       125      ---      ---       ---     ---      5,520    2,441   2,441     1,235      ---   11,762
  Maturities                     (280 )    ---      ---       (11 )  (112 )      ---      ---     ---       ---      ---     (403 )
  Terminations                    ---      (4 )   (765 )      ---     ---        ---     (647 )  (647 )  (1,276 )   (225 ) (3,564 )
- -------------------------------------------------------------------------------------------------------------------------------
Balance at March 31, 1997     $10,900   $  ---   $3,058    $  ---    $---    $21,431   $4,309  $4,309    $1,235     $---  $45,242
- -------------------------------------------------------------------------------------------------------------------------------

</TABLE>

     During the first quarter of 1997, there was a net increase of 
approximately $7.8 billion of risk-management instruments as the corporation 
expanded its hedge program for mortgage servicing rights. 

     The maturities of the risk-management instruments are shown in the 
following table:

<TABLE>
<CAPTION>

Maturities of the Risk-Management Instruments
- ---------------------------------------------------------------------------------------------------------------------
March 31, 1997
Dollars in millions           Within 1     1 to 2      2 to 3      3 to 4    4 to 5       After 5         Total
                                Year        Years       Years       Years      Years       Years
- ---------------------------------------------------------------------------------------------------------------------

<S>                             <C>                     <C>                    <C>

Notional amounts:
Interest rate swaps
  Receive-fixed                   $2,404      $4,325      $1,607    $    624    $ 1,225      $   715         $10,900
  Basis                              329       1,529       1,200         ---        ---          ---           3,058
Interest-rate                        ---         ---       2,886       7,985     10,060          500          21,431
  floors-purchased
Interest-rate                        ---         ---         905       2,736        668          ---           4,309
  caps-purchased
Interest-rate caps-sold              ---         ---         905       2,736        668          ---           4,309
Call options-purchased             1,235         ---         ---         ---        ---          ---           1,235
- ---------------------------------------------------------------------------------------------------------------------
Total risk-management
   instruments                    $3,968      $5,854      $7,503     $14,081    $12,621       $1,215         $45,242
- ---------------------------------------------------------------------------------------------------------------------
</TABLE>


Liquidity Risk

     Liquidity risk-management's objective is to assure the ability of the
corporation and its subsidiaries to meet their financial obligations. These
obligations are the withdrawal of deposits on demand or at their contractual
maturity, the repayment of borrowings as they mature, the ability to fund new
and existing loan commitments and to take advantage of business opportunities.
Liquidity is composed of the maintenance of a strong base of core customer
funds, maturing short-term assets, the ability to sell marketable securities,
committed lines of credit and access to capital markets. Increasingly, liquidity
is enhanced through the securitization of consumer asset receivables. Liquidity
at Fleet is measured and monitored daily, allowing management to better
understand and react to balance sheet trends. ALCO is responsible for
implementing the Board's policies and guidelines governing liquidity.

     The strength of Fleet's liquidity position is a result of its base of core
customer deposits. These core deposits are supplemented by wholesale funding
sources in the national and international capital markets as well as from
direct customer contacts. Wholesale funding sources include large certificates
of deposit, foreign branch deposits, federal funds, collateralized borrowings
and a $4 billion bank-note program.

     At March 31, 1997 and December 31, 1996, the corporation had commercial
paper outstanding of $660 million and $676 million, respectively. The
corporation has backup lines of credit to ensure that funding is not interrupted
if commercial paper is not available. The total amount of funds available under
these agreements was $1.0 billion at March 31, 1997, with no outstanding balance
under these lines of credit. Fleet has shelf registration statements that


                                       20

<PAGE>

             PART I. ITEM 2. MANAGEMENT'S DISCUSSION AND ANALYSIS OF

                  FINANCIAL CONDITION AND RESULTS OF OPERATIONS

provide for the issuance of common and preferred stock, senior or 
subordinated debt securities and other securities with total amount of funds 
available of approximately $963.4 million at March 31, 1997.

CAPITAL
- -------------------------------------------------------------
                          March 31,    Dec, 31,    March 31,
Dollars in millions         1997        1996        1996
- -------------------------------------------------------------
Risk-adjusted assets      $77,970    $78,571     $63,591
Tier 1 risk-based
  capital (4% minimum)       7.54%     7.67 %      9.18 %
Total risk-based capital
  (8% minimum)              11.26      11.36       13.03
Leverage ratio
  (4% minimum)               7.22       7.14        7.88
Common equity-to-assets      7.62       7.56        8.35
Total equity-to-assets       8.69       8.67        9.49
Tangible common
  equity-to-assets           5.70       5.68        6.96
Tangible total
  equity-to-assets           6.79       6.82        8.12
- -------------------------------------------------------------

     At March 31, 1997, the corporation exceeded all regulatory required minimum
capital ratios as Fleet's preliminary Tier 1 and Total risk based capital ratios
were 7.54 percent and 11.26 percent, respectively, compared with 7.67 percent
and 11.36 percent, respectively, at December 31, 1996. The leverage ratio, a
measure of Tier 1 capital to average quarterly assets, was 7.22 percent at March
31, 1997, compared with 7.14 percent at December 31, 1996. The corporation's
ratios decreased slightly when compared to December 31, 1996 due to the
repurchase of 6.9 million common shares during the first quarter of 1997 at an
average cost of $54.67 per share. These shares were repurchased as part of the
corporation's capital management program as announced in January 1997.

RECENT ACCOUNTING DEVELOPMENTS

     In February 1997, the FASB issued SFAS No. 128, "Earnings per Share,"
which will be effective for financial statements for both interim and annual
periods ending December 31, 1997. Primary EPS will be replaced with basic EPS
and fully diluted EPS will be replaced with diluted EPS. Primary EPS includes
the dilutive effect of common stock equivalents; basic EPS will exclude all
common stock equivalents. Diluted EPS is very similar to fully diluted EPS. The
statement also requires a reconciliation of basic EPS to diluted EPS.

     For the quarter ended March 31, 1997, basic and diluted EPS, as calculated
under the new statement, are $1.14 and $1.10, respectively, as compared to the
reported EPS of $1.10 for both fully diluted and primary earnings per share.

     Also in February 1997, the FASB issued SFAS No. 129, "Disclosure of
Information about Capital Structure," which will be effective for 1997 financial
statements. The corporation's disclosures currently comply with the provisions
of this statement.

CAUTIONARY STATEMENT

     This Quarterly Report on Form 10-Q contains statements relating to future
results of the corporation (including certain projections and business trends)
that are considered "forward-looking statements" as defined in the Private
Securities Litigation Reform Act of 1995. Actual results may differ materially
from those projected as a result of certain risks and uncertainties, including
but not limited to changes in political and economic conditions, interest rate
fluctuations, competitive product and pricing pressures within the corporation's
market, equity and bond market fluctuations, personal and corporate customers'
bankruptcies, inflation, acquisitions and integrations of acquired businesses,
as well as other risks and uncertainties detailed from time to time in the
filings of the corporation with the Securities and Exchange Commission.


<PAGE>

PART II.  ITEM 4.  SUBMISSION OF MATTERS TO A  VOTE OF SECURITY HOLDERS

(a) The corporation held its Annual Meeting of Stockholders on April 16, 1997.
(b) Not applicable.
(c) A brief description of each matter voted upon at the meeting, and the
    number of votes cast for, against or withheld, as well as the number of
    abstentions and broker non-votes, as to each such matter, follows.  A
    separate tabulation with respect to each nominee for office is also
    included.

    Two matters were voted on at the Annual Meeting.

    1.   ELECTION OF DIRECTORS

         All six nominees for election as directors were elected.  There were
         no abstentions or broker non-votes for any of the nominees.

         NAME OF DIRECTOR      FOR           AGAINST       TERM EXPIRATION
         ---------------       ---           -------       ---------------

         William Barnet, III   214,247,483   3,122,232             2000
         John T. Collins       214,255,830   3,113,885             2000
         Raymond C. Kennedy    214,221,594   3,148,121             2000
         Robert J. Matura      214,229,063   3,140,652             2000
         Terrence Murray       214,129,617   3,240,098             2000
         Samuel O. Thier       214,093,193   3,276,522             2000

         The following directors will continue in office and were not up for
         re-election.
                                                           
         Joel B. Alvord                                            1998
         Bradford R. Boss                                          1998
         Stillman B. Brown                                         1998
         James F. Hardyman                                         1998
         Arthur C. Milot                                           1998
         Lois D. Rice                                              1998
         John R. Riedman                                           1998
         Paul J. Choquette, Jr.                                    1999
         Bernard M. Fox                                            1999
         Robert J. Kavner                                          1999
         Thomas D. O'Connor                                        1999
         Michael B. Picotte                                        1999
         Paul R. Tregurtha                                         1999


                                          22

<PAGE>


        2.  RATIFICATION OF SELECTION OF INDEPENDENT AUDITORS

        The second proposal voted on by stockholders of the corporation, to
        approve the appointment of KPMG Peat Marwick LLP to serve as
        independent auditors of the corporation for the current fiscal year
        ended December 31, 1997, was approved with 215,996,739 votes cast for,
        862,002 votes cast against, and 510,974 abstentions.  There were no
        broker non-votes.

(d)     Not applicable


                                          23

<PAGE>


PART II. ITEM 6.

(a)  Exhibit Index

                                                                      Page of 
Exhibit                                                                 this
Number                                                                 Report
- ------                                                                --------

  4       Instruments defining the right of security holders, including 
          debentures                                                       *
 11       Statement re-computation of per share earnings    
 12       Statement re-computation of ratios 
 27       Financial data schedule  

*    Registrant has no instruments defining the rights of holders of equity or
     debt securities where the amount of securities authorized thereunder
     exceeds 10% of the total assets of the registrant and its subsidiaries on a
     consolidated basis. Registrant hereby agrees to furnish a copy of any such
     instrument to the Commission upon request.


     (b)  Four Form 8-K's were filed during the period from January 1, 1997 to
          the date of the filing of this report.

          -    Current Report on Form 8-K dated January 15, 1997 announcing
               fourth quarter earnings and the sale of Option One, the indirect
               lending portfolio and corporate trust business, as well as the
               common stock repurchase plan.

          -    Current Report on Form 8-K dated February 12, 1997 reporting the
               exchange of 3.4 million shares of Series V 7.25% Perpetual
               Preferred Stock for 3.4 million shares of 8.00% Trust Originated
               Preferred Securities on February 4, 1997.

          -    Current Report on Form 8-K dated March 28, 1997 filing the
               Unaudited Pro Forma Combined Financial Statements as of December
               31, 1996, and Notes thereto, in connection with the NatWest
               Merger.

          -    Current Report on Form 8-K dated April 16, 1997 announcing first
               quarter earnings.
          


                                          24

<PAGE>


                                      SIGNATURES
                                           
Pursuant to the requirement of the Securities Exchange Act of 1934, the
Registrant has duly caused this report to be signed on its behalf by the
undersigned thereunto duly authorized.





                             FLEET FINANCIAL GROUP, INC.
                             ---------------------------
                                     (Registrant)
                                           



                               /S/ EUGENE M. MCQUADE  
                               -----------------------
                                  Eugene M. McQuade
                                    Vice Chairman
                               Chief Financial Officer
                                           
                                           



                               /S/  ROBERT C. LAMB, JR.
                               ------------------------
                                 Robert C. Lamb, Jr.
                                      Controller
                               Chief Accounting Officer
                                           













DATE:  May 14, 1997   


                                          25


<PAGE>

                                                                      EXHIBIT 11


                             FLEET FINANCIAL GROUP, INC.
               COMPUTATION OF EQUIVALENT SHARES AND PER SHARE EARNINGS 
                       ($ IN THOUSANDS, EXCEPT PER SHARE DATA)

                                For the Three Months Ended March 31
                        ------------------------------------------------------
                                 1997                        1996
                        ------------------------------------------------------
                                      FULLY                       FULLY
                        PRIMARY       DILUTED       PRIMARY       DILUTED
                        ------------------------------------------------------
Equivalent shares:
Average shares
  outstanding            258,555,022   258,555,022   262,525,888   262,525,888
Additional shares
  due to:                                         
      Stock options        3,785,675     3,853,161     2,163,012     2,178,472
      Warrants             5,043,537     5,071,231     3,663,854     3,671,654
                        ------------------------------------------------------
Total equivalent shares  267,384,234   267,479,414   268,352,754   268,376,014
                        ------------------------------------------------------
                        ------------------------------------------------------
Earnings per share                                                
Net income              $    310,691  $    310,691      $263,802  $    263,802
Less: Preferred stock
  dividends                  (17,024)      (17,024)      (12,538)      (12,538)
                        ------------------------------------------------------
                        ------------------------------------------------------
Adjusted net income     $    293,667  $    293,667      $251,264  $    251,264
                        ------------------------------------------------------
                        ------------------------------------------------------
Total equivalent shares  267,384,234   267,479,414   268,352,754   268,376,014
                        ------------------------------------------------------
                        ------------------------------------------------------
Earnings per share on
  net income            $       1.10  $       1.10  $       0.94  $       0.94
                        ------------------------------------------------------
                        ------------------------------------------------------


                                          26


<PAGE>

                                                                      EXHIBIT 12

<TABLE>
<CAPTION>

                             FLEET FINANCIAL GROUP, INC.
            COMPUTATION OF CONSOLIDATED RATIO OF EARNINGS TO FIXED CHARGES
                AND PREFERRED DIVIDENDS EXCLUDING INTEREST ON DEPOSITS
                                     (THOUSANDS)
                                            
                                                          Three months
                                                             ended 
                                                            March 31                       Year ended December 31
- ---------------------------------------------------------------------------------------------------------------------------------
                                                               1997          1996       1995         1994       1993      1992
- ---------------------------------------------------------------------------------------------------------------------------------

<S>                                                             <C>                      <C>                      <C> 

Earnings:
  Income before income taxes,
    extraordinary credit and cumulative effect of
    change in method of accounting                        $  513,437  $1,930,598   $1,033,756   $1,379,639   $1,094,456  $  617,369
Adjustments:             
      (a)  Fixed charges:      
           (1) Interest on borrowed funds                    128,436     685,056    1,278,598      990,395      751,754     638,430
           (2)  1/3 of Rent                                   12,815      52,264       49,921       50,597       52,254      49,197
      (b)  Preferred dividends                                28,133     117,676       62,064       48,859       60,365      65,658
- ---------------------------------------------------------------------------------------------------------------------------------
      (c)  Adjusted earnings                              $  682,821  $2,785,594   $2,424,339   $2,469,490   $1,958,829  $1,370,654
- ---------------------------------------------------------------------------------------------------------------------------------
Fixed charges and preferred dividends                     $  169,384     854,996   $1,390,583   $1,089,851   $  864,373  $  753,285
- ---------------------------------------------------------------------------------------------------------------------------------
Adjusted earnings/fixed charges                                4.03x       3.26x        1.74x        2.27x        2.27x       1.82x
- ---------------------------------------------------------------------------------------------------------------------------------

</TABLE>

<TABLE>
<CAPTION>

                                                      INCLUDING INTEREST ON DEPOSITS
                                           
                                                          Three months
                                                             ended 
                                                             March 31                      Year ended December 31
- ---------------------------------------------------------------------------------------------------------------------------------
                                                               1997          1996       1995         1994       1993      1992
- ---------------------------------------------------------------------------------------------------------------------------------

<S>                                                             <C>                      <C>                      <C> 


Earnings:
    Income before income taxes, extra-
    ordinary credit and cumulative effect
    of change in method of  accounting                    $  513,437    $1,930,598   $1,033,756 $1,379,639  $1,094,456  $   617,369
Adjustments:
      (a)  Fixed charges:
           (1) Interest on borrowed funds                    128,436       685,056    1,278,598     990,395    751,754      638,430
           (2) 1/3 of Rent                                    12,815        52,264       49,921      50,597     52,254       49,197
           (3) Interest on deposits                          416,263     1,753,723    1,726,403   1,170,532  1,165,046    1,698,804
      (b)  Preferred dividends                                28,133       117,676       62,064      48,859     60,365       65,658
- ---------------------------------------------------------------------------------------------------------------------------------
      (c)  Adjusted earnings                              $1,099,084    $4,539,317   $4,150,742  $3,640,022 $3,123,875   $3,069,458
- ---------------------------------------------------------------------------------------------------------------------------------
Fixed charges and preferred dividends                     $  585,647    $2,608,719   $3,116,986  $2,260,383 $2,029,419   $2,452,089
- ---------------------------------------------------------------------------------------------------------------------------------
Adjusted earnings/fixed charges                                1.88x         1.74x        1.33x       1.61x      1.54x        1.25x
- ---------------------------------------------------------------------------------------------------------------------------------

                                          27

<PAGE>
</TABLE>



<PAGE>
<TABLE>
<CAPTION>




                                                            EXHIBIT 12
                                                 FLEET FINANCIAL GROUP, INC.
                                 COMPUTATION OF CONSOLIDATED RATIO OF EARNINGS TO FIXED CHARGES
                                                 EXCLUDING INTEREST ON DEPOSITS
                                                          (THOUSANDS)


                                                         Three months
                                                             ended 
                                                            March 31                        Year ended December 31
- ---------------------------------------------------------------------------------------------------------------------------------
                                                               1997          1996       1995         1994       1993      1992
- ---------------------------------------------------------------------------------------------------------------------------------

<S>                                                             <C>                      <C>                      <C> 
                         
Earnings:

   Income before income taxes,
       extraordinary credit and cumulative
       effect of change in method of 
       accounting                                         $  513,437    $1,930,598  $1,033,756  $1,379,639  $1,094,456  $   617,369
Adjustments:
     (a)  Fixed charges:
          (1) Interest on borrowed funds                     128,436       685,056    1,278,598    990,395     751,754      638,430
          (2)  1/3 of Rent                                    12,815        52,264       49,921     50,597      52,254       49,197
- ---------------------------------------------------------------------------------------------------------------------------------
     (b)  Adjusted earnings                               $  654,688    $2,667,918   $2,362,275  $2,420,631 $1,898,464   $1,304,996
- ---------------------------------------------------------------------------------------------------------------------------------
Fixed charges                                            $   141,251   $   737,320   $1,328,519  $1,040,992 $  804,008  $   687,627
- ---------------------------------------------------------------------------------------------------------------------------------
Adjusted earnings/fixed charges                                4.63x         3.62x        1.78x       2.33x      2.36x        1.90x
- ---------------------------------------------------------------------------------------------------------------------------------

</TABLE>


<TABLE>
<CAPTION>

                                           
                                                    INCLUDING INTEREST ON DEPOSITS
                                           



                                                           Three months
                                                              ended 
                                                              March 31                     Year ended December 31
- ---------------------------------------------------------------------------------------------------------------------------------
                                                               1997          1996       1995         1994       1993      1992
- ---------------------------------------------------------------------------------------------------------------------------------

<S>                                                             <C>                      <C>                      <C> 

Earnings:
    Income before income taxes,
       extraordinary credit and cumulative
       effect of change in method of 
       accounting                                          $  513,437   $1,930,598  $1,033,756  $1,379,639  $1,094,456 $   617,369
Adjustments:
      (a)  Fixed charges:                                          
           (1) Interest on borrowed funds                     128,436      685,056   1,278,598     990,395      751,754    638,430
           (2)  1/3 of Rent                                    12,815       52,264      49,921      50,597       52,254      49,197
           (3)  Interest on deposits                          416,263    1,753,723   1,726,403   1,170,532    1,165,046   1,698,804
- ---------------------------------------------------------------------------------------------------------------------------------
      (b)  Adjusted earnings                               $1,070,951   $4,421,641  $4,088,678  $3,591,163   $3,063,510  $3,003,800
- ---------------------------------------------------------------------------------------------------------------------------------
Fixed charges                                              $  557,514   $2,491,043  $3,054,922  $2,211,524   $1,969,054  $2,386,431
- ---------------------------------------------------------------------------------------------------------------------------------
Adjusted earnings/fixed charges                                 1.92x        1.78x       1.34x       1.62x        1.56x       1.26x 
- ---------------------------------------------------------------------------------------------------------------------------------

</TABLE>


                                          28


<TABLE> <S> <C>

<PAGE>
<ARTICLE> 9
<LEGEND>
This schedule contains summary financial information extracted from the March
31, 1997 consolidated financial statements and management's discussion and
analysis of financial condition and results of operations contained in the Form
10-Q and is qualified in its entirety by reference to such financial statements.
</LEGEND>
       
<S>                                        <C>                     <C>
<PERIOD-TYPE>                              3-MOS                   3-MOS
<FISCAL-YEAR-END>                          DEC-31-1997             DEC-31-1996
<PERIOD-END>                               MAR-31-1997             MAR-31-1996
<CASH>                                           4,894                   3,287
<INT-BEARING-DEPOSITS>                             153                      18
<FED-FUNDS-SOLD>                                   262                   1,808
<TRADING-ASSETS>                                   120                      98
<INVESTMENTS-HELD-FOR-SALE>                      7,465                   9,243
<INVESTMENTS-CARRYING>                           1,092                     848
<INVESTMENTS-MARKET>                             1,095                     824
<LOANS>                                         59,054                  47,559
<ALLOWANCE>                                      1,462                   1,287
<TOTAL-ASSETS>                                  81,692                  72,123
<DEPOSITS>                                      64,139                  50,121
<SHORT-TERM>                                     3,579                   7,173
<LIABILITIES-OTHER>                              2,260                   1,985
<LONG-TERM>                                      4,617                   6,000
                                0                       0
                                        869                     824    
<COMMON>                                         3,140                   3,125
<OTHER-SE>                                       3,088                   2,895
<TOTAL-LIABILITIES-AND-EQUITY>                  81,692                  72,123
<INTEREST-LOAN>                                  1,287                   1,144
<INTEREST-INVEST>                                  150                     193
<INTEREST-OTHER>                                     0                       0
<INTEREST-TOTAL>                                 1,437                   1,337
<INTEREST-DEPOSIT>                                 416                     402
<INTEREST-EXPENSE>                                 544                     613
<INTEREST-INCOME-NET>                              893                     724
<LOAN-LOSSES>                                       65                      35
<SECURITIES-GAINS>                                  13                      18
<EXPENSE-OTHER>                                    840                     717
<INCOME-PRETAX>                                    514                     450
<INCOME-PRE-EXTRAORDINARY>                         514                     450
<EXTRAORDINARY>                                      0                       0
<CHANGES>                                            0                       0
<NET-INCOME>                                       311                     264
<EPS-PRIMARY>                                     1.10                     .94
<EPS-DILUTED>                                     1.10                     .94
<YIELD-ACTUAL>                                    5.16                    4.43
<LOANS-NON>                                        674                     499
<LOANS-PAST>                                       226                     180
<LOANS-TROUBLED>                                     2                       0
<LOANS-PROBLEM>                                      0                       0
<ALLOWANCE-OPEN>                                 1,488                   1,321
<CHARGE-OFFS>                                      127                      83
<RECOVERIES>                                        37                      23
<ALLOWANCE-CLOSE>                                1,462                   1,287
<ALLOWANCE-DOMESTIC>                             1,462                   1,287
<ALLOWANCE-FOREIGN>                                  0                       0
<ALLOWANCE-UNALLOCATED>                            220                     235
        

</TABLE>


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