FLEET FINANCIAL GROUP INC
10-Q/A, 1998-11-24
NATIONAL COMMERCIAL BANKS
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                                  UNITED STATES
                       SECURITIES AND EXCHANGE COMMISSION
                              WASHINGTON, DC 20549

                                   FORM 10-Q/A

        [X] QUARTERLY REPORT UNDER SECTION 13 OR 15(D) OF THE SECURITIES
       EXCHANGE ACT OF 1934 FOR QUARTERLY PERIOD ENDED SEPTEMBER 30, 1998

     [ ] TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(D) OF THE SECURITIES
     EXCHANGE ACT OF 1934 FOR THE TRANSITION PERIOD _________ TO __________

                          COMMISSION FILE NUMBER 1-6366

                           FLEET FINANCIAL GROUP, INC.
             (Exact name of registrant as specified in its charter)

                 RHODE ISLAND                             05-0341324
         (State or other jurisdiction of      (IRS Employer Identification No.)
         incorporation or organization)

             ONE FEDERAL STREET
            BOSTON, MASSACHUSETTS                        02110
    (Address of principal executive office)            (Zip Code)

                                 (617) 346-4000
               Registrant's telephone number, including area code

Indicate by check mark whether the Registrant (1) has filed all reports required
to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during
the  preceding 12 months (or for such  shorter  period that the  Registrant  was
required to file reports),  and (2) has been subject to such filing requirements
for the past 90 days.


                                    YES X NO
The number of shares of common stock of the Registrant outstanding as of October
31, 1998 was 568,336,222.




<PAGE>



PART II.  ITEM 6.

(a)      Exhibit Index

Exhibit
Number 
  3           Restated Articles of Incorporation of the Registrant, as amended.
  4*          Instruments defining the rights of security holders,
              including Debentures
  11          Statement re: computation of per share earnings**
  12          Statement re: computation of ratios**
  27          Financial data schedule**


       * Registrant has no instruments  defining the rights of holders of equity
       or debt securities where the amount of securities  authorized  thereunder
       exceeds 10% of the total assets of the registrant and its subsidiaries on
       a consolidated  basis.  Registrant hereby agrees to furnish a copy of any
       such instrument to the Commission upon request.

       **  Previously filed.

     (b)  Four Form 8-K's were filed  during the period from July 1, 1998 to the
          date of the filing of this report.

     -    Current  Report on Form 8-K dated July 7, 1998  reporting the issuance
          of $250 million of 6.70% Subordinated Debentures.

     -    Current  Report  on Form 8-K dated  July 15,  1998  announcing  second
          quarter earnings and a two-for-one stock split.

     -    Current Report on Form 8-K dated  September 25, 1998  authorizing  the
          sale  of  and  establishing  the  terms  of $2  billion  in  aggregate
          principal amount of medium term notes under Registration Statement No.
          333-62905.

     -    Current  Report on Form 8-K dated  October 21, 1998  announcing  third
          quarter  earnings  and a 10%  increase in the  quarterly  common stock
          dividend to $.27 per common share.



<PAGE>


                                   SIGNATURES

Pursuant  to the  requirement  of the  Securities  Exchange  Act  of  1934,  the
Registrant  has duly  caused  this  report  to be  signed  on its  behalf by the
undersigned thereunto duly authorized.


                                                  FLEET FINANCIAL GROUP, INC.
                                                  (Registrant)



                                                  By /s/ Robert C. Lamb, Jr.   
                                                  -----------------------------
                                                    Robert C. Lamb, Jr.
                                                    Controller and Chief
                                                    Accounting Officer


DATE:  November 24, 1998


<PAGE>


                                  EXHIBIT 3

                STATE OF RHODE ISLAND AND PROVIDENCE PLANTATIONS
                              BUSINESS CORPORATION
                 RESTATED ARTICLES OF INCORPORATION, AS AMENDED
                                       OF
                           FLEET FINANCIAL GROUP, INC.

Pursuant to the  provisions of Section  7-1.1-59 of the General  Laws,  1956, as
amended,  the undersigned  corporation adopts the following Restated Articles of
Incorporation:

FIRST: The name of the corporation (hereinafter called the Corporation) is

                           FLEET FINANCIAL GROUP, INC.

     SECOND:   The period of its duration is perpetual.

     THIRD:    The nature of the business of the  Corporation and the objects or
               purposes  to be  transacted,  promoted or carried on by it are as
               follows:

1. To  purchase or  otherwise  acquire and to hold,  pledge,  sell,  exchange or
otherwise dispose of securities (which term includes any shares of stock, bonds,
debentures,  notes,  mortgages  or  other  instruments  representing  rights  to
receive,  purchase or subscribe for the same or representing any other rights or
interest  therein or in any property or assets) created or issued by any person,
firm, association,  corporation (including,  to the extent permitted by the laws
of the State of Rhode Island,  the  Corporation)  or government or  subdivision,
agency or  instrumentality  thereof;  to make  payment  therefor  in any  lawful
manner; and to exercise,  as owner or holder thereof, any and all rights, powers
and privileges in respect thereof (to the extent aforesaid).

2. To make,  manufacture,  produce,  prepare,  process,  purchase  or  otherwise
acquire,  and to hold, use, sell, import,  export, or otherwise trade or deal in
and with, goods, wares, products,  merchandise,  machines, machinery, appliances
and apparatus,  of every kind, nature and any manufacturing or other business of
any  kind or  character  whatsoever,  including,  but not by way of  limitation,
importing,   exporting,  mining,  quarrying,  producing,  farming,  agriculture,
forestry,   construction,   management,   advisory,  mercantile,   financial  or
investment  business,  any business  engaged in rendering any manner of services
and any business of buying, selling, leasing or dealing in properties of any and
all kinds,  whether any such business is located in the United States of America
or any foreign country,  and whether or not related to, conducive to, incidental
to, or in any way connected with, the foregoing business.

3. To engage in research, exploration,  laboratory and development work relating
to any material, substance, compound or mixture now known or which may hereafter
be known,  discovered or developed and to perfect,  develop,  manufacture,  use,
apply and generally to deal in and with any such material,  substance,  compound
or mixture.

4. To  purchase,  lease or  otherwise  acquire,  to  hold,  own,  use,  develop,
maintain,  manage  and  operate,  to  sell,  transfer,  lease,  assign,  convey,
exchange, or otherwise turn to account or dispose of, and, generally, to deal in
and with, personal and real property,  tangible or intangible, of every kind and
description,   wheresoever  situated,  and  any  and  all  rights,  concessions,
interests and privileges therein.

5. To adopt, apply for, obtain, register,  purchase, lease or otherwise acquire,
to maintain,  protect,  hold, use, own,  exercise,  develop,  manufacture under,
operate and introduce and to sell and grant  licenses or other rights in respect
of, assign or otherwise dispose of, turn to account, or in any manner deal with,
and contract with reference to, any  trademarks,  trade names,  patents,  patent
rights, concessions,  franchises,  designs, copyrights and distinctive marks and
rights  analogous  thereto and  inventions,  devices,  improvements,  processes,
recipes,  formulae and the like, including,  but not by way of limitation,  such
thereof as may be covered by, used in  connection  with,  or secured or received
under,  Letters  Patent of the United  States of America or  elsewhere,  and any
licenses and rights in respect thereof, in connection  therewith or appertaining
thereto.

<PAGE>

6. To make,  enter  into,  perform  and carry out  contracts  of every  kind and
description  with any person,  firm,  association,  corporation or government or
subdivision,  agency or  instrumentality  thereof;  to endorse or guarantee  the
payment  of  principal,  interest  or  dividends  upon,  and  to  guarantee  the
performance  of sinking  fund or other  obligations  of, any  securities  or the
payment of a certain amount per share in liquidation of the capital stock of any
other corporation;  and to guarantee in any way permitted by law the performance
of any of the contracts or other undertakings of any person, firm,  association,
corporation or government or subdivision, agency or instrumentality thereof.

7. To acquire by purchase,  exchange or  otherwise,  all, or any part of, or any
interest in, the properties,  assets,  business and good will of any one or more
persons, firms,  associations or corporations heretofore or hereafter engaged in
any  business  whatsoever;  to pay for the same in cash,  property or its own or
other securities; to hold, operate, lease, reorganize, liquidate, sell or in any
manner  dispose of the whole or any part  thereof;  to assume or  guarantee,  in
connection  therewith,  the  performance  of  any  liabilities,  obligations  or
contracts of such persons, firms,  associations or corporations;  and to conduct
the whole or any part of any business thus acquired.

8. To lend  its  uninvested  funds  from  time to time to such  extent,  to such
persons,  firms,  associations,  corporations  or governments  or  subdivisions,
agencies or  instrumentalities  thereof, and on such terms and on such security,
if any, as the Board of Directors  of the  Corporation  (hereinafter  called the
Board of Directors) may determine.

9. To borrow  money for any of the  purposes  of the  Corporation,  from time to
time, and without  limits as to amount;  to issue and sell from time to time its
own securities in such amounts, on such terms and conditions,  for such purposes
and for such consideration, as may now be or hereafter shall be permitted by the
laws of the State of Rhode  Island;  and to secure such  securities  by mortgage
upon,  or the pledge of, or the  conveyance or assignment in trust of, the whole
or any part of the properties, assets, business and good will of the Corporation
then owned or thereafter acquired.

10. To promote,  organize,  manage,  aid or assist,  financially  or  otherwise,
persons, firms, associations or corporations engaged in any business whatsoever;
and to assume or underwrite the performance of all or any of their obligations.

11. To  organize or cause to be  organized  under the laws of the State of Rhode
Island, any other state or states of the United States of America,  the District
of Columbia,  any  territory,  dependency,  colony or  possession  of the United
States of America,  or of any foreign country, a corporation or corporations for
the  purpose of  transacting,  promoting  or  carrying  on any or all objects or
purposes  for  which  the  Corporation  is  organized;  to  dissolve,  wind  up,
liquidate, merge or consolidate any such corporation or corporations or to cause
the same to be dissolved,  wound up,  liquidated,  merged or consolidated;  and,
subject to the laws of the State of Rhode Island,  to  consolidate or merge with
or into one or more other corporations  organized under the laws of the State of
Rhode Island or under the laws of any other state or states in the United States
of America,  the  District of Columbia,  any  territory,  dependency,  colony or
possession of the United States of America or of any foreign country if the laws
under which said other  corporation or corporations are formed shall permit such
consolidation or merger.

12. To conduct its business in any and all of its branches and maintain  offices
both within and  without the State of Rhode  Island in any and all states of the
United  States  of  America,  in  the  District  of  Columbia,  in  any  or  all
territories,  dependencies,  colonies  or  possessions  of the United  States of
America and in foreign countries.

13. To such  extent as a business  corporation  organized  under the laws of the
State of Rhode  Island  may now or  hereafter  lawfully  do,  to do,  either  as
principal or agent and either  alone or through  subsidiaries  or in  connection
with other persons,  firms,  associations  or  corporations,  all and everything
necessary, suitable, convenient or proper for, or in connection with, or



<PAGE>


incident to, the  accomplishment of any of the purposes or the attainment of any
one or more of the objects herein  enumerated or designed directly or indirectly
to promote  the  interests  of the  Corporation  or to enhance  the value of its
properties  and in general to engage in any  lawful  act or  activity  for which
corporations may be organized under the General Laws of Rhode Island;  and to do
any and all things and  exercise  all  powers,  rights  and  privileges  which a
business corporation may now or hereafter be organized or authorized to do or to
exercise under the laws of the State of Rhode Island.

14.  Whenever the context  permits,  the following  provisions  shall govern the
construction of the paragraphs of these purposes: no specified enumeration shall
be construed as restricting in any way any general language;  any word,  whether
in the  singular or plural  shall be construed to mean both the singular and the
plural;  any phrase in the conjunctive or in the disjunctive  shall include both
the conjunctive and disjunctive; the mention of the whole shall include any part
or parts;  any one or more or all of the  purposes set forth may be pursued from
time to time and whenever deemed desirable; verbs in the present or future tense
shall be construed  to include  both the present and future  tenses or either of
them.

FOURTH: The total number of shares of all classes of stock which the Corporation
shall have authority to issue is  1,216,000,000,  of which 16,000,000  shares of
the par value of $1 each are to be of a class designated  "Preferred  Stock" and
1,200,000,000  of the par  value of $0.01  each are to be of a class  designated
"Common Stock".

The  voting  powers,  designations,  preferences  and  relative,  participating,
optional  or  other  special  rights,  and the  qualifications,  limitations  or
restrictions thereof, of the classes of stock of the Corporation which are fixed
by these  Articles of  Incorporation,  and the authority  vested in the Board of
Directors to fix by vote or votes  providing  for the issue of Preferred  Stock,
the  voting  powers,  designations,  preferences  and  relative,  participating,
optional  or  other  special  rights,  and the  qualifications,  limitations  or
restrictions  thereof,  of the shares of Preferred  Stock which are not fixed by
these Articles of Incorporation, are as follows:

     (a) The  Preferred  Stock  may be  issued  from time to time in one or more
     series of any  number of  shares;  provided  that the  aggregate  number of
     shares  issued and not canceled of any and all such series shall not exceed
     the total number of shares of Preferred Stock hereinabove authorized.  Each
     series of Preferred  Stock shall be  distinctively  designated by letter or
     descriptive  words. All series of Preferred Stock shall rank equally and be
     identical  in  all  respects  except  as  permitted  by the  provisions  of
     paragraph (b) of this Article FOURTH.

     (b) Authority is hereby vested in the Board of Directors  from time to time
     to issue the  Preferred  Stock of any  series  and in  connection  with the
     creation  of each  such  series to fix by vote or votes  providing  for the
     issue of  shares  thereof  the  voting  powers,  if any,  the  designation,
     preferences and relative, participating,  optional or other special rights,
     and the qualifications, limitations or restrictions thereof, of such series
     to the  full  extent  now or  hereafter  permitted  by  these  Articles  of
     Incorporation  and the laws of the State of Rhode Island, in respect of the
     matters set forth in the following subparagraphs (1) to (8), inclusive:

          (1) The  distinctive  designation  of such  series  and the  number of
          shares  which  shall  constitute  such  series,  which  number  may be
          increased  or  decreased  (but not below the number of shares  thereof
          then  outstanding)  from  time to  time  by  action  of the  Board  of
          Directors;

          (2) The dividend rate of such series, any preferences to or provisions
          in relation to the dividends  payable on any other class or classes or
          of any other series of stock,  and any  limitations,  restrictions  or
          conditions on the payment of dividends;

          (3) The  price or prices at  which,  and the terms and  conditions  on
          which, the shares of such series may be redeemed by the Corporation;

<PAGE>

          (4) The amount or amounts  payable  upon the shares of such  series in
          the  event  of  any  liquidation,  dissolution  or  winding  up of the
          Corporation;

          (5) Whether or not the shares of such series  shall be entitled to the
          benefit of a sinking fund to be applied to the purchase or  redemption
          of shares of such series and, if so entitled,  the amount of such fund
          and the manner of its application;

          (6) Whether or not the shares of such series shall be made convertible
          into,  or  exchangeable  for,  shares of any other class or classes of
          stock of the  Corporation  or shares of any other  series of Preferred
          Stock,  and, if made so  convertible or  exchangeable,  the conversion
          price or prices, or the rate or rates of exchange, and the adjustments
          thereof, if any, at which such conversion or exchange may be made, and
          any other terms and conditions of such conversion or exchange;

          (7)  Whether  or not the shares of such  series  shall have any voting
          powers and, if voting powers are so granted, the extent of such voting
          powers; and

          (8) Whether or not the issue of any  additional  shares of such series
          or of any future series in addition to such series shall be subject to
          restrictions in addition to the restrictions,  if any, on the issue of
          additional shares imposed in the vote or votes fixing the terms of any
          outstanding  series of Preferred Stock theretofore  issued pursuant to
          this Article  FOURTH and, if subject to additional  restrictions,  the
          extent of such additional restrictions.

          (c) The holders of Preferred Stock of each series shall be entitled to
          receive, when and as declared by the Board of Directors,  dividends in
          cash at the rate for such series  fixed by the Board of  Directors  as
          provided in paragraph (b) of this Article FOURTH, and no more, payable
          quarterly on the first days of January,  April, July and October or of
          such other months as may be designated by the Board of Directors (each
          of the quarterly  periods  ending on the first day of January,  April,
          July and  October  in each  year,  or on the first  days of such other
          months, respectively,  being hereinafter called a dividend period), in
          each case from the date of cumulation  (as defined in paragraph (h) of
          this  Article  FOURTH)  of such  series.  Except as may  otherwise  be
          provided  in the vote or votes  providing  for the  issue of any given
          series of  Preferred  Stock,  dividends  on  Preferred  Stock shall be
          cumulative (whether or not there shall be net profits or net assets of
          the Corporation  legally available for the payment of such dividends),
          so that,  if at any time full  cumulative  dividends  (as  defined  in
          paragraph (h) of this Article  FOURTH) upon the Preferred Stock of all
          series to the end of the last completed dividend period shall not have
          been paid or declared  and a sum  sufficient  for payment  thereof set
          apart,  the amount of the deficiency  shall be fully paid, but without
          interest, or dividends in such amount shall have been declared on each
          such series and a sum  sufficient  for the payment  thereof shall have
          been set apart for such  payment,  before any sum or sums shall be set
          aside for or applied to the purchase or redemption of Preferred  Stock
          of  any  series  (either  pursuant  to  any  applicable  sinking  fund
          provisions or any redemptions  authorized pursuant to paragraph (g) of
          this Article  FOURTH or  otherwise) or set aside for or applied to the
          purchase of Common Stock and before any dividend  shall be declared or
          paid or any other  distribution  ordered or made upon the Common Stock
          (other than a dividend  payable in Common Stock);  provided,  however,
          that any moneys  deposited in the sinking fund provided for any series
          of  Preferred  Stock in the vote or votes  providing  for the issue of
          shares of said  series,  in  compliance  with the  provisions  of such
          sinking fund and of this  paragraph  (c), may thereafter be applied to
          the purchase or redemption of Preferred  Stock in accordance  with the
          terms  of  such  sinking  fund,  whether  or not at the  time  of such
          application full cumulative  dividends upon the outstanding  Preferred
          Stock of all series to the end of the last completed  dividend  period
          shall  have been paid or  declared  and set  apart  for  payment.  All
          dividends  declared upon the Preferred Stock of the respective  series
          outstanding  shall  be  declared  pro  rata,  so that the  amounts  of
          dividends  declared  per  share on the  Preferred  Stock of  different
          series  shall in all  cases  bear to each  other the same  ratio  that
          accrued  dividends per share on the shares of such  respective  series
          bear to each other.

     (d)  Before  any sum or sums  shall  be set  aside  for or  applied  to the
     purchase of Common Stock and before any dividends shall be declared or paid
     or any  distribution  ordered or made upon the Common  Stock  (other than a
     dividend  payable in Common Stock),  the Corporation  shall comply with the
     sinking fund  provisions,  if any, of any vote or votes  providing  for the
     issue of any series of  Preferred  Stock any  shares of which  shall at the
     time be outstanding.

<PAGE>

     (e) Subject to the  provisions  of  paragraphs  (c) and (d) of this Article
     FOURTH, the holders of Common Stock shall be entitled,  to the exclusion of
     the  holders of  Preferred  Stock of any and all  series,  to receive  such
     dividends as from time to time may be declared by the Board of Directors.

     (f) In the  event of any  liquidation,  dissolution  or  winding  up of the
     Corporation, the holders of Preferred Stock of each series then outstanding
     shall be entitled to be paid out of the assets of the Corporation available
     for  distribution  to its  stockholders,  whether from capital,  surplus or
     earnings,  before any payment shall be made to the holders of Common Stock,
     an amount  determined as provided in paragraph  (b) of this Article  FOURTH
     for every share of their  holdings of Preferred  Stock of such  series.  If
     upon any  liquidation,  dissolution  or winding up of the  Corporation  the
     assets of the Corporation  available for  distribution to its  stockholders
     shall be  insufficient  to pay the holders of Preferred Stock of all series
     the full amounts to which they respectively shall be entitled,  the holders
     of Preferred Stock of all series shall share ratably in any distribution of
     assets  according  to the  respective  amounts  which  would be  payable in
     respect  of  the  shares  of  Preferred   Stock  held  by  them  upon  such
     distribution  if all amounts  payable on or with respect to Preferred Stock
     of all  series  were  paid  in  full.  In  the  event  of any  liquidation,
     dissolution  or  winding  up  of  the  Corporation,  whether  voluntary  or
     involuntary, after payment shall have been made to the holders of Preferred
     Stock of the full amount to which they shall be entitled as aforesaid,  the
     holders of Common Stock shall be entitled,  to the exclusion of the holders
     of Preferred Stock of any and all series,  to share,  ratably  according to
     the number of shares of Common Stock held by them, in all remaining  assets
     of the Corporation available for distribution to its stockholders.  Neither
     the  merger  or  consolidation  of the  Corporation  into or  with  another
     corporation nor the merger or consolidation  of any other  corporation into
     or with  the  Corporation,  nor  the  sale,  transfer  or  lease  of all or
     substantially  all the assets of the  Corporation,  shall be deemed to be a
     liquidation, dissolution or winding up of the Corporation.

     (g) Subject to any  requirements  which may be applicable to the redemption
     of any given  series of  Preferred  Stock as  provided in any vote or votes
     providing  for the issue of such series of Preferred  Stock,  the Preferred
     Stock of all series,  or of any series  thereof,  or any part of any series
     thereof,  at any time outstanding,  may be redeemed by the Corporation,  at
     its election expressed by vote of the Board of Directors,  any time or from
     time to time,  upon not less than 30 days previous notice to the holders of
     record of Preferred  Stock to be redeemed,  given by mail in such manner as
     may be prescribed by vote or votes of the Board of Directors,

          (1) If such  redemption  shall be otherwise than by the application of
          moneys  in any  sinking  fund  referred  to in  paragraph  (d) of this
          Article  FOURTH,  at  the  redemption  price,  fixed  as  provided  in
          paragraph  (b) of this  Article  FOURTH,  at which shares of Preferred
          Stock of the  particular  series may then be redeemed at the option of
          the Corporation and

          (2) If such  redemption  shall be by the  application of moneys in any
          sinking fund referred to in paragraph (d) of this Article  FOURTH,  at
          the  redemption  price,  fixed as  provided in  paragraph  (b) of this
          Article  FOURTH,  at which shares of Preferred Stock of the particular
          series may then be redeemed for such sinking fund;

provided,  however,  that,  before any  Preferred  Stock of any series  shall be
redeemed  at said  redemption  price  thereof  specified  in clause  (1) of this
paragraph (g), all moneys at the time in the sinking fund, if any, for Preferred
Stock of that  series  shall  first be  applied,  as  nearly  as may be,  to the
purchase or redemption of Preferred Stock of that series as provided in the vote
or votes of the Board of Directors providing for such sinking fund. If less than
all the outstanding  shares of Preferred Stock of any series are to be redeemed,
the  redemption  may be made  either by lot or pro rata in such manner as may be
prescribed by vote of the Board of Directors.  The Corporation  may, if it shall
so elect,  provide moneys for the payment of the redemption  price by depositing
the amount  thereof for the account of the holders of Preferred  Stock  entitled
thereto with a bank or trust company

<PAGE>

doing business in the City of New York, in the State of New York, or in the City
of Providence,  in the State of Rhode Island,  and having capital and surplus of
at least  $5,000,000.  The  date  upon  which  such  deposit  may be made by the
Corporation  (hereinafter  called the "date of  deposit")  shall be prior to the
date fixed as the date of  redemption.  In any such case there shall be included
in the notice of  redemption  a statement of the date of deposit and of the name
and address of the bank or trust company with which the deposit has been or will
be made.  On and after the date fixed in any such  notice of  redemption  as the
date of redemption (unless default shall be made by the Corporation in providing
moneys for the payment of the  redemption  price pursuant to such notice) or, if
the  Corporation  shall have made such  deposit on or before the date  specified
therefor in the notice,  then on and after the date of deposit all rights of the
holders  of  the  Preferred   Stock  to  be  redeemed  as  stockholders  of  the
Corporation,  except the right to receive the  redemption  price as  hereinafter
provided,  and,  in  the  case  of  such  deposit,  any  conversion  rights  not
theretofore expired, shall cease and terminate. Such conversion rights, however,
in any event shall cease and  terminate  upon the date fixed for  redemption  or
upon any earlier date fixed by the Board of Directors  pursuant to paragraph (b)
of this Article  FOURTH for  termination  of such  conversion  rights.  Anything
herein  contained to the contrary  notwithstanding,  said redemption price shall
include  an amount  equal to  accrued  dividends  on the  Preferred  Stock to be
redeemed to the date fixed for the redemption  thereof and the Corporation shall
not be required to declare or pay on such  Preferred  Stock to be redeemed,  and
the holders thereof shall not be entitled to receive,  any dividends in addition
to those thus included in the  redemption  price,  provided,  however,  that the
Corporation  may pay in  regular  course  any  dividends  thus  included  in the
redemption  price  either to the  holders of record on the record date fixed for
the  determination of stockholders  entitled to receive such dividends (in which
event, anything herein to the contrary notwithstanding,  the amount so deposited
need  not  include  any  dividends  so  paid  or to be  paid)  or as part of the
redemption price upon surrender of the certificates for the shares redeemed.  At
any time on or after the date fixed as aforesaid for such  redemption or, if the
Corporation  shall  elect to  deposit  the money for such  redemption  as herein
provided,  then at any time on or after the date of deposit and without awaiting
the date fixed as  aforesaid  for such  redemption,  the  respective  holders of
record of the  Preferred  Stock to be redeemed  shall be entitled to receive the
redemption  price upon actual delivery to the  Corporation,  or, in the event of
such  deposit,  to the bank or trust  company with which such  deposit  shall be
made,  of  certificates  for the shares to be redeemed,  such  certificates,  if
required,  to be properly  stamped for  transfer  and duly  endorsed in blank or
accompanied  by proper  instruments  of  assignment  and  transfer  thereof duly
executed in blank.  Any moneys so deposited which shall remain  unclaimed by the
holders of such  Preferred  Stock at the end of five years after the  redemption
date  shall be paid by such bank or trust  company  to the  Corporation  and any
interest  accrued on moneys so  deposited  shall belong to the  Corporation  and
shall be paid to it from time to time.  Preferred Stock redeemed pursuant to the
provisions of this paragraph (g) shall be canceled and shall thereafter have the
status of authorized and unissued shares of Preferred Stock.

     (h) The term "date of  cumulation"  as used with reference to any series of
     Preferred  Stock  shall be  deemed  to mean the date  fixed by the Board of
     Directors as the date of  cumulation of such series at the time of creation
     thereof or, if no date shall have been fixed,  the date on which  shares of
     such series are first issued.  Whenever used with reference to any share of
     any series of Preferred Stock,  the term "full cumulative  dividends" shall
     be deemed  to mean  (whether  or not in any  dividend  period,  or any part
     thereof,  in respect  of which such term is used there  shall have been net
     profits or net assets of the Corporation  legally available for the payment
     of such  dividends)  that amount  which shall be equal to  dividends at the
     full  rate  fixed for such  series as  provided  in  paragraph  (b) of this
     Article  FOURTH for the period of time elapsed from the date of  cumulation
     of such series to the date as of which full cumulative  dividends are to be
     computed  (including  an amount  equal to the dividend at such rate for any
     fraction of a dividend  period  included  in such period of time);  and the
     term "accrued dividends" shall be deemed to mean full cumulative  dividends
     to the date as of which  accrued  dividends  are to be  computed,  less the
     amount  of all  dividends  paid,  or  deemed  paid as  hereinafter  in this
     paragraph  (h)  provided,  upon  said  share.  In the event of the issue of
     additional shares of Preferred Stock of any series after the original issue
     of shares of

<PAGE>

     Preferred Stock of such series,  all dividends paid or accrued on Preferred
     Stock  of such  series  prior  to the  date  of  issue  of such  additional
     Preferred  Stock  shall  be  deemed  to have  been  paid on the  additional
     Preferred Stock so issued.

     (i) No  holder  of stock of any class of the  Corporation,  whether  now or
     hereafter  authorized,  shall have any  preemptive,  preferential  or other
     rights to  subscribe  for or purchase or acquire any shares of any class or
     any  other  securities  of  the  Corporation,   whether  now  or  hereafter
     authorized,  and whether or not convertible into, or evidencing or carrying
     the right to purchase,  shares of any class or any other  securities now or
     hereafter  authorized,  and  whether  the same  shall be  issued  for cash,
     services or property, or by way of dividend or otherwise.

     (j) Subject to the provisions of these Articles of Incorporation and except
     as  otherwise  provided  by law,  the  shares of stock of the  Corporation,
     regardless  of class,  may be issued  for such  consideration  and for such
     corporate  purposes  as the  Board  of  Directors  may  from  time  to time
     determine.

     (k)  Except  as   otherwise   provided  by  law,   or  these   Articles  of
     Incorporation,  or by the  vote or  votes  providing  for the  issue of any
     series of Preferred Stock, the holders of shares of Preferred Stock as such
     holders,  shall not have any  right to vote,  and are  hereby  specifically
     excluded  from the right to vote,  in the  election of directors or for any
     other purpose. Except as aforesaid, the holders of Preferred Stock, as such
     holders, shall not be entitled to notice of any meeting of stockholders.

     (l) Subject to the  provisions of any  applicable  law, or of the Bylaws of
     the  Corporation as from time to time amended,  with respect to the closing
     of the transfer books or the fixing of a record date for the  determination
     of stockholders entitled to vote and except as otherwise provided by law or
     by these Articles of  Incorporation,  or by the vote or votes providing for
     the issue of any series of  Preferred  Stock,  the  holders of  outstanding
     shares of Common  Stock  shall  exclusively  possess  voting  power for the
     election of directors and for all other purposes,  each holder of record of
     shares of Common Stock being  entitled to one vote for each share of Common
     Stock standing in his name on the books of the Corporation.

(As of the date of these  Restated  Articles  of  Incorporation,  the  following
series of Preferred  Stock have been authorized by the Board of Directors of the
Corporation:  (i) Series III 10.12%  Perpetual  Preferred  Stock,  the terms and
provisions  of which are set forth in  Exhibit A hereto,  (ii)  Series IV 9.375%
Perpetual  Preferred  Stock,  the terms and provisions of which are set forth in
Exhibit  B  hereto,  (iii)  Dual  Convertible  Preferred  Stock,  the  terms and
provisions  of  which  are set  forth  in  Exhibit  C  hereto,  (iv)  Cumulative
Participating  Junior Preferred Stock, the terms and provisions of which are set
forth in Exhibit D hereto,  (v) Preferred  Stock with  Cumulative and Adjustable
Dividends,  the terms and provisions of which are set forth in Exhibit E hereto,
(vi) 9.30% Cumulative Preferred Stock, the terms and provisions of which are set
forth in Exhibit F hereto, (vii) 9.35% Cumulative Preferred Stock, the terms and
provisions  of which are set forth in  Exhibit G hereto,  (viii)  Series V 7.25%
Perpetual  Preferred  Stock,  the terms and provisions of which are set forth in
Exhibit H hereto and (ix) Series VI 6.75% Perpetual  Preferred  Stock, the terms
and  provisions  of which are set forth in  Exhibit I hereto,  said  Exhibits  A
through I being hereby  incorporated  by reference in this Article  FOURTH as if
set forth herein.  As of the date of these Restated  Articles of  Incorporation,
there  were  issued  and  outstanding  (i)  519,758  shares of Series III 10.12%
Perpetual  Preferred  Stock,  (ii) 478,838 shares of Series IV 9.375%  Perpetual
Preferred Stock,  (iii) no shares of Dual Convertible  Preferred Stock,  (iv) no
shares of Cumulative Participating Junior Preferred Stock, (v) 688,700 shares of
Preferred Stock with Cumulative and Adjustable Dividends, (vi) 575,000 shares of
9.30%  Cumulative  Preferred  Stock,  (vii) 500,000  shares of 9.35%  Cumulative
Preferred Stock,  (viii) 1,100,000 shares of Series V 7.25% Perpetual  Preferred
Stock and (ix) 600,000 shares of Series VI 6.75% Perpetual Preferred Stock.)

FIFTH: The private property of the stockholders of the Corporation  shall not be
subject to the payment of corporate debts to any extent whatsoever.

<PAGE>

SIXTH:  Whenever the vote of  stockholders  at a meeting  thereof is required or
permitted  to be taken  for or in  connection  with any  corporate  action,  the
meeting and vote of  stockholders  may be dispensed  with and such action may be
taken with the written consent of stockholders  having not less than the minimum
percentage  of the total vote  required  by statute for the  proposed  corporate
action,  and  provided  that  prompt  notice  of such  action  be  given  to all
stockholders  who would  have  been  entitled  to vote  upon the  action if such
meeting were held.

SEVENTH:  (a)  Directors of the  Corporation  need not be  stockholders,  but no
person  shall be elected a Director who has attained the age of 72 and no person
shall  continue to serve as Director  after the date of the first meeting of the
stockholders of the  Corporation  held on or after the date on which such person
attained the age of 72.

The powers and authorities  herein  conferred upon the Board of Directors are in
furtherance and not in limitation of those conferred by the laws of the State of
Rhode  Island.  In addition to the powers and  authorities  herein or by statute
expressly conferred upon it, the Board of Directors may exercise all such powers
and do all such acts and things as may be exercised or done by the  Corporation,
subject,  nevertheless,  to the  provisions  of the  laws of the  State of Rhode
Island, of these Articles of Incorporation and of the Bylaws of the Corporation.

     (b) The  business  and  affairs of the  Corporation  shall be managed by or
     under the direction of the Board of  Directors.  The number of directors of
     the Corporation (exclusive of directors to be elected by the holders of any
     one or more series of the Preferred  Stock voting  separately as a class or
     classes) that shall  constitute the Board of Directors  shall be 13, unless
     otherwise  determined  from  time  to  time by  resolution  adopted  by the
     affirmative vote of:

          (1) At least 80% of the Board of Directors, and

          (2) A majority of the Continuing Directors.

          (c) Subject to  applicable  law, the  Directors  shall be divided into
          three  (3)  classes,  each  class to be as  nearly  equal in number as
          possible.  The term of office of  Directors  of the first  class shall
          expire at the annual  meeting of  stockholders  to be held in 1984 and
          until their respective successors are duly elected and qualified.  The
          term of office of  Directors  of the second  class shall expire at the
          annual  meeting  of  stockholders  to be held in 1985 and until  their
          respective  successors  are duly  elected and  qualified.  The term of
          office of  Directors  of the third  class  shall  expire at the annual
          meeting of stockholders to be held in 1986 and until their  respective
          successors are duly elected and  qualified.  Subject to the foregoing,
          at each  annual  meeting  of  stockholders,  commencing  at the annual
          meeting to be held in 1984,  the  successors to the class of directors
          whose  term shall then  expire  shall be elected to hold  office for a
          term expiring at the third  succeeding  annual meeting and until their
          successors  shall be duly elected and qualified.  Any vacancies in the
          Board of Directors for any reason, and any newly created directorships
          resulting from any increase in the number of directors,  may be filled
          only by the Board of Directors, acting by vote of 80% of the directors
          then in office,  although  less than a quorum,  and any  directors  so
          chosen  shall hold  office  until the next  election  of the class for
          which such directors shall have been chosen and until their respective
          successors  shall be duly  elected and  qualified.  No decrease in the
          number of directors shall shorten the term of any incumbent  director.
          Notwithstanding  the  foregoing,  and except as otherwise  required by
          law, whenever the holders of any one or more series of Preferred Stock
          shall have the right,  voting  separately as a class,  to elect one or
          more  directors of the  Corporation,  (i) the terms of the director or
          directors  elected by such holders shall expire at the next succeeding
          annual meeting of stockholders  and vacancies  created with respect to
          any  directorship  of the  directors  so elected  may be filled in the
          manner  specified  by such  Preferred  Stock,  and (ii)  this  Article
          SEVENTH  shall be  deemed to be  construed  and/or  modified  so as to
          permit the full implementation of the terms and conditions relating to
          election of directors  of any series of Preferred  Stock that has been
          or will be designated by the Board of Directors.

     (d) Notwithstanding any other provisions of these Articles of Incorporation
     or the Bylaws of the Corporation  (and  notwithstanding  the fact that some
     lesser  percentage may be specified by law, these Articles of Incorporation
     or the Bylaws

<PAGE>

     of the  Corporation),  any one or more directors of the  Corporation may be
     removed  at any  time,  but  only for  cause  and  only by  either  (1) the
     affirmative  vote of a majority of the Continuing  Directors and a majority
     of the Board of Directors or (2) the affirmative  vote, at a meeting of the
     stockholders  called for that purpose,  as to all stock held by the holders
     of 80% or more of the  outstanding  Voting Shares,  voting  separately as a
     class.

Notwithstanding the foregoing, and except as otherwise required by law, whenever
the holders of any one or more series of  Preferred  Stock shall have the right,
voting separately as a class, to elect one or more directors of the Corporation,
the  provisions of this Section (d) shall not apply with respect to the director
or directors elected by such holders of Preferred Stock.

     (e) For purposes of this Article SEVENTH,  the following  definitions shall
     apply:

          (1) Affiliate.  An "Affiliate"  of, or a Person  "affiliated  with", a
          specified Person, means a Person that directly or indirectly,  through
          one or more intermediaries, controls, or is controlled by, or is under
          common control with, the Person specified.

          (2) Associate.  The term  "Associate"  used to indicate a relationship
          with any Person means:

          (A) Any corporation or  organization  (other than the Corporation or a
          Subsidiary of the  Corporation)  of which such Person is an officer or
          partner or is,  directly or indirectly,  the  beneficial  owner of ten
          percent or more of any class of equity securities;

          (B) Any trust or other  estate in which such  Person has a ten percent
          or greater  beneficial  interest or as to which such Person  serves as
          trustee or in a similar fiduciary capacity;

          (C) Any  relative or spouse of such  Person,  or any  relative of such
          spouse, who has the same home as such Person; or

          (D) Any investment company registered under the Investment Company Act
          of 1940 for which such Person or any  Affiliate  or  Associate of such
          Person serves as investment adviser.

          (3) Beneficial  Owner.  A Person shall be considered  the  "Beneficial
          Owner" of any shares of stock (whether or not owned of record):

          (A) With respect to which such Person or any Affiliate or Associate of
          such Person  directly or  indirectly  has or shares (i) voting  power,
          including  the power to vote or to direct the voting of such shares of
          stock, and/or (ii) investment power, including the power to dispose of
          or to direct the disposition of such shares of stock;

          (B) Which such Person or any Affiliate or Associate of such Person has
          (i)  the  right  to  acquire   (whether  such  right  is   exercisable
          immediately  or only  after  the  passage  of  time)  pursuant  to any
          agreement,  arrangement  or  understanding  or upon  the  exercise  of
          conversion rights, exchange rights, warrants or options, or otherwise,
          and/or (ii) the right to vote pursuant to any  agreement,  arrangement
          or  understanding  (whether such right is  exercisable  immediately or
          only after the passage of time); or

          (C) Which are  Beneficially  Owned within the meaning of (A) or (B) of
          this Section (3) by any other  Person with which such first  mentioned
          Person  or any of its  Affiliates  or  Associates  has any  agreement,
          arrangement  or  understanding,  written  or  oral,  with  respect  to
          acquiring,  holding, voting or disposing of any shares of stock of the
          Corporation or any Subsidiary of the Corporation or acquiring, holding
          or disposing of all or substantially  all, or any Substantial Part, of
          the assets or  business  of the  Corporation  or a  Subsidiary  of the
          Corporation.

          For the purpose only of determining whether a Person is the Beneficial
          Owner  of a  percentage  specified  in  this  Article  SEVENTH  of the
          outstanding Voting Shares,  such shares shall be deemed to include any
          Voting  Shares  which  may be  issuable  pursuant  to  any  agreement,
          arrangement  or  understanding  or upon  the  exercise  of  conversion
          rights, exchange rights, warrants,  options or otherwise and which are
          deemed to be  beneficially  owned by only such Person  pursuant to the
          foregoing provisions of this Section (3).

<PAGE>

          (4) Business Combination. A "Business Combination" means:

          (A) The sale,  exchange,  lease,  transfer or other  disposition to or
          with a Related  Person or any  Affiliate  or Associate of such Related
          Person  by the  Corporation  or any of its  Subsidiaries  (in a single
          transaction   or  a  series  of  related   transactions)   of  all  or
          substantially  all, or any Substantial Part, of its or their assets or
          businesses (including,  without limitation, any securities issued by a
          Subsidiary);

          (B)  The  purchase,  exchange,  lease  or  other  acquisition  by  the
          Corporation or any of its Subsidiaries  (in a single  transaction or a
          series of related  transactions) of all or  substantially  all, or any
          Substantial Part, of the assets or business of a Related Person or any
          Affiliate or Associate of such Related Person;

          (C) Any merger or  consolidation  of the Corporation or any Subsidiary
          thereof into or with a Related Person or any Affiliate or Associate of
          such Related  Person,  irrespective  of which Person is the  surviving
          entity in such merger or consolidation;

          (D) Any  reclassification  of  securities,  recapitalization  or other
          transaction  (other than a redemption in accordance  with the terms of
          the security  redeemed) which has the effect,  directly or indirectly,
          of  increasing  the  proportionate  amount  of  Voting  Shares  of the
          Corporation or any Subsidiary  thereof which are Beneficially Owned by
          a Related  Person,  or any partial or complete  liquidation,  spinoff,
          split off or split up of the  Corporation or any  Subsidiary  thereof;
          provided  however,  that this  Section  (4)(D) shall not relate to any
          transaction  of the types  specified  herein that has been approved by
          (i) a  majority  of  the  Board  of  Directors,  and  (ii)  80% of the
          Continuing Directors; or

          (E) The acquisition upon the issuance thereof of Beneficial  Ownership
          by a Related  Person of Voting Shares or securities  convertible  into
          Voting Shares or any voting securities or securities  convertible into
          voting  securities  of  any  Subsidiary  of  the  Corporation,  or the
          acquisition  upon the issuance  thereof of  Beneficial  Ownership by a
          Related  Person of any  rights,  warrants or options to acquire any of
          the foregoing or any  combination  of the  foregoing  Voting Shares or
          voting securities of a Subsidiary of the Corporation.

          As used in this definition,  a "series of related  transactions" shall
          be deemed to include not only a series of  transactions  with the same
          Related  Person  but also a series  of  separate  transactions  with a
          Related Person or any Affiliate or Associate of such Related Person.

Anything in this  definition to the contrary  notwithstanding,  this  definition
shall not be deemed to include any transaction of the type set forth in Sections
(4)(A) through (4)(C) above between or among any two or more Subsidiaries of the
Corporation or the Corporation  and one or more  Subsidiaries of the Corporation
if such transaction has been approved by the affirmative vote of at least 80% of
the Board of Directors and a majority of the Continuing Directors on or prior to
the Date of Determination.

          (5) Continuing Director. A "Continuing Director" shall mean:

          (A) An  individual  who was a member of the Board of  Directors of the
          Corporation  first  elected  by the  stockholders  or by the  Board of
          Directors  prior to April 13, 1983 or prior to the time that a Related
          Person became the  Beneficial  Owner of in excess of 10% of the Voting
          Shares  of  the  Corporation  entitled  to  vote  in the  election  of
          directors; or

          (B)  An  individual   designated  (before  such  individual's  initial
          election as a director) as a Continuing  Director by a majority of the
          then Continuing Directors.

          (6) Date of Determination. The term "Date of Determination" means:

          (A) The date on which a binding  agreement (except for the fulfillment
          of  conditions  precedent,  including,  without  limitation,  votes of
          stockholders  to approve  such  transaction)  is  entered  into by the
          Corporation, as authorized by its

<PAGE>

          Board of  Directors,  and another  Person  providing  for any Business
          Combination; or

              (B) If such an agreement as referred to in Section (6)(A) above is
              amended so as to make it less favorable to the Corporation and its
              stockholders,  the date on which such amendment is approved by the
              Board of Directors of the Corporation; or

              (C) In cases where neither Section (6)(A) or (6)(B) above shall be
              applicable,  the record date for the determination of stockholders
              of the  Corporation  entitled  to  notice  of and to vote upon the
              transaction in question.  A majority of the  Continuing  Directors
              shall  have  the  power  and  duty  to   determine   the  Date  of
              Determination  as to any transaction  under this Article  SEVENTH.
              Any such  determination  shall be  conclusive  and binding for all
              purposes of this Article.

              (7)  Person.   The  term  "Person"  shall  mean  any   individual,
              partnership,  corporation,  group or other entity  (other than the
              Corporation,  any Subsidiary of the Corporation for itself or as a
              fiduciary  for  customers  in the  ordinary  course,  or a trustee
              holding stock for the benefit of employees of the  Corporation  or
              its  Subsidiaries,  or any one of  them,  pursuant  to one or more
              employee benefit plans or arrangements).  When two or more Persons
              act as a partnership, limited partnership,  syndicate, association
              or other group for the purpose of acquiring,  holding or disposing
              of shares of stock,  such partnership,  syndicate,  association or
              group shall be deemed a "Person".

              (8) Related Person. "Related Person" means any Person which is the
              Beneficial  Owner, as of the Date of  Determination or immediately
              prior to the consummation of a Business  Combination,  or both, of
              10% or  more  of  the  Voting  Shares,  or  any  Person  who is an
              Affiliate  of the  Corporation  and at any time  within five years
              preceding the Date of  Determination  was the Beneficial  Owner of
              10% or more of the then  outstanding  Voting Shares,  but does not
              include any one group of more than one Continuing Director.

              (9)  Substantial  Part. The term  "Substantial  Part" as used with
              reference to the assets of the  Corporation,  of any Subsidiary or
              of any Related  Person  means  assets  having a value of more than
              five percent of the total  consolidated  assets of the Corporation
              and  its  Subsidiaries  as of the  end of the  Corporation's  most
              recent fiscal year ending prior to the time the  determination  is
              being made.

              (10) Subsidiary. "Subsidiary" shall mean any corporation or entity
              of which  the  Person  in  question  owns not less than 50% of any
              class of equity securities, directly or indirectly.

              (11)  Voting  Shares.  "Voting  Shares"  shall mean  shares of the
              Corporation's  capital  stock  entitled to vote  generally  in the
              election of directors.

              (12) Certain Determinations With Respect to Article SEVENTH. (A) A
              majority of the  Continuing  Directors  shall have the  conclusive
              power and authority to determine, for the purposes of this Article
              SEVENTH, on the basis of information known to them: (i) the number
              of Voting Shares of which any Person is the Beneficial Owner, (ii)
              whether a Person is an Affiliate  or  Associate of another,  (iii)
              whether a Person has an agreement,  arrangement  or  understanding
              with another as to the matters  referred to in the  definition  of
              "Beneficial Owner" as hereinabove defined, (iv) whether the assets
              subject to any  Business  Combination  constitute  a  "Substantial
              Part" as hereinabove defined, (v) whether two or more transactions
              constitute  a "series  of  related  transactions"  as  hereinabove
              defined, (vi) any matters referred to in subsection (12)(B) below,
              and (vii) such other matters with respect to which a determination
              is required  under this Article  SEVENTH.  Any such  determination
              shall be final and binding for all purposes hereunder.

              (B) A Related  Person  shall be deemed to have  acquired  a Voting
              Share of the  Corporation  at the time  when such  Related  Person
              became the Beneficial Owner thereof. With respect to Voting Shares
              owned by Affiliates,  Associates or other Persons whose  ownership
              is attributed to a Related  Person under the foregoing  definition
              of Beneficial  Owner, if the price paid by such Related Person for
              such shares is not determinable, the price so paid shall be deemed
              to be the higher of (i) the price paid upon acquisition thereof by
              the Affiliate,  Associate or other Person or (ii) the market price
              of the shares in  question  (as  determined  by a majority  of the
              Continuing  Directors) at the time when the Related  Person became
              the Beneficial Owner thereof.

<PAGE>

     (f) Notwithstanding any other provisions of these Articles of Incorporation
     or the Bylaws of the Corporation  (and  notwithstanding  the fact that some
     lesser  percentage may be specified by law, these Articles of Incorporation
     or the Bylaws of the Corporation),  and in addition to such additional vote
     of the Preferred  Stock as may be required by the  provisions of any series
     thereof or by applicable  law,  this Article  SEVENTH shall not be amended,
     altered, changed or repealed without:

          (1) The  affirmative  vote of 80% of the Board of  Directors  and of a
          majority of Continuing Directors, and

          (2) The affirmative vote as to all stock held by the holders of 80% or
          more of the outstanding Voting Shares, voting separately as a class.

          EIGHTH:  (a) The  Corporation  reserves the right at any time and from
          time to time to amend, alter, change or repeal any provision contained
          in these Articles of Incorporation, and other provisions authorized by
          the  laws of the  State of Rhode  Island  at the time in force  may be
          added or inserted in these  Articles of  Incorporation,  in the manner
          (i) now or hereafter prescribed by law, and (ii) as has otherwise been
          provided  in  Articles   SEVENTH  and  NINTH  of  these   Articles  of
          Incorporation;   and  all  rights,   preferences   and  privileges  of
          whatsoever nature conferred upon stockholders,  directors or any other
          persons  whomsoever by and pursuant to these Articles of Incorporation
          in their present form or as hereafter  amended are granted  subject to
          the right reserved in this Article EIGHTH.

     (b) Notwithstanding any other provisions of these Articles of Incorporation
     or the Bylaws of the Corporation  (and  notwithstanding  the fact that some
     lesser  percentage may be specified by law, these Articles of Incorporation
     or the Bylaws of the Corporation),  and in addition to such additional vote
     of the Preferred  Stock as may be required by the  provisions of any series
     thereof or by  applicable  law,  this Article  EIGHTH shall not be amended,
     altered,  changed or repealed  without the affirmative vote as to all stock
     held  by the  holders  of 80% or  more  of the  outstanding  shares  of the
     Corporation's  capital stock  entitled to vote generally in the election of
     directors, voting separately as class.

NINTH: (a) Definitions and Related Matters as to Certain Business Combinations.

1.1 Affiliate.  An "Affiliate"  of, or a Person  "affiliated  with", a specified
Person,  means  a  Person  that  directly  or  indirectly,  through  one or more
intermediaries,  controls, or is controlled by, or is under common control with,
the Person specified.

1.2 Associate.  The term  "Associate"  used to indicate a relationship  with any
Person means:

          (1) Any corporation or  organization  (other than the Corporation or a
          Subsidiary of the  Corporation)  of which such Person is an officer or
          partner or is,  directly or indirectly,  the  beneficial  owner of ten
          percent or more of any class of equity securities;

          (2) Any trust or other  estate in which such  Person has a ten percent
          or greater  beneficial  interest or as to which such Person  serves as
          trustee or in a similar fiduciary capacity;

          (3) Any  relative or spouse of such  Person,  or any  relative of such
          spouse, who has the same home as such Person; or

          (4) Any investment company registered under the Investment Company Act
          of 1940 for which such Person or any  Affiliate  or  Associate of such
          Person serves as investment adviser.

1.3 Beneficial Owner. A Person shall be considered the "Beneficial Owner" of any
shares of stock (whether or not owned of record):

          (1) With respect to which such Person or any Affiliate or Associate of
          such Person  directly or  indirectly  has or shares (i) voting  power,
          including  the power to vote or to direct the voting of such shares of
          stock, and/or (ii) investment power, including the power to dispose of
          or to direct the disposition of such shares of stock;

<PAGE>

          (2) Which such Person or any Affiliate or Associate of such Person has
          (i)  the  right  to  acquire   (whether  such  right  is   exercisable
          immediately  or only  after  the  passage  of  time)  pursuant  to any
          agreement,  arrangement  or  understanding  or upon  the  exercise  of
          conversion rights, exchange rights, warrants or options, or otherwise,
          and/or (ii) the right to vote pursuant to any  agreement,  arrangement
          or  understanding  (whether such right is  exercisable  immediately or
          only after the passage of time); or

          (3) Which are  Beneficially  Owned within the meaning of (1) or (2) of
          this Section 1.3 by any other  Person with which such  first-mentioned
          Person  or any of its  Affiliates  or  Associates  has any  agreement,
          arrangement  or  understanding,  written  or  oral,  with  respect  to
          acquiring,  holding, voting or disposing of any shares of stock of the
          Corporation or any Subsidiary of the Corporation or acquiring, holding
          or disposing of all or substantially  all, or any Substantial Part, of
          the assets or  business  of the  Corporation  or a  Subsidiary  of the
          Corporation.

          For the purpose only of determining whether a Person is the Beneficial
          Owner  of  a  percentage  specified  in  this  Article  NINTH  of  the
          outstanding Voting Shares,  such shares shall be deemed to include any
          Voting  Shares  which  may be  issuable  pursuant  to  any  agreement,
          arrangement  or  understanding  or upon  the  exercise  of  conversion
          rights, exchange rights, warrants,  options or otherwise and which are
          deemed to be  beneficially  owned by only such Person  pursuant to the
          foregoing provisions of this Section 1.3.

1.4 Business Combination. A "Business Combination" means:

          (1) The sale,  exchange,  lease,  transfer or other  disposition to or
          with a Related  Person or any  Affiliate  or Associate of such Related
          Person  by the  Corporation  or any of its  Subsidiaries  (in a single
          transaction   or  a  series  of  related   transactions)   of  all  or
          substantially  all, or any Substantial Part, of its or their assets or
          business  (including,  without limitation,  any securities issued by a
          Subsidiary);

          (2)  The  purchase,  exchange,  lease  or  other  acquisition  by  the
          Corporation or any of its Subsidiaries  (in a single  transaction or a
          series of related  transactions)  of all, or any Substantial  Part, of
          the  assets or  business  of a  Related  Person  or any  Affiliate  or
          Associate of such Related Person;

          (3) Any merger or  consolidation  of the Corporation or any Subsidiary
          thereof into or with a Related Person or any Affiliate or Associate of
          such Related  Person,  irrespective  of which Person is the  surviving
          entity in such merger or consolidation;

          (4) Any  reclassification  of  securities,  recapitalization  or other
          transaction  (other than a redemption in accordance  with the terms of
          the security  redeemed) which has the effect,  directly or indirectly,
          of  increasing  the  proportionate  amount  of  Voting  Shares  of the
          Corporation or any Subsidiary  thereof which are Beneficially Owned by
          a Related Person,  or any partial or complete  liquidation,  spin-off,
          split-off or split-up of the  Corporation or any  Subsidiary  thereof;
          provided,  however,  that this Section  1.4(4) shall not relate to any
          transaction  of the types  specified  herein that has been approved by
          (i) a  majority  of  the  Board  of  Directors  and  (ii)  80%  of the
          Continuing Directors; or

          (5) The acquisition upon the issuance thereof of Beneficial  Ownership
          by a Related  Person of Voting Shares or securities  convertible  into
          Voting Shares or any voting securities or securities  convertible into
          voting  securities  of  any  Subsidiary  of  the  Corporation,  or the
          acquisition  upon the issuance  thereof of  Beneficial  Ownership by a
          Related  Person of any  rights,  warrants or options to acquire any of
          the foregoing or any  combination  of the  foregoing  Voting Shares or
          voting securities of a Subsidiary of the Corporation.

<PAGE>

          As used in this definition,  a "series of related  transactions" shall
          be deemed to include not only a series of  transactions  with the same
          Related  Person  but also a series  of  separate  transactions  with a
          Related Person or any Affiliate or Associate of such Related Person.

          Anything in this  definition  to the  contrary  notwithstanding,  this
          definition  shall not be deemed to include any transaction of the type
          set forth in Section  1.4(1) through 1.4(3) above between or among any
          two or more Subsidiaries of the Corporation or the Corporation and one
          or more  Subsidiaries of the Corporation if such  transaction has been
          approved  by the  affirmative  vote of at  least  80% of the  Board of
          Directors  and a majority of the  Continuing  Directors on or prior to
          the Date of Determination.

1.5 Continuing Director. A "Continuing Director" shall mean:

          (1) An  individual  who was a member of the Board of  Directors of the
          Corporation  first  elected  by the  stockholders  or by the  Board of
          Directors  prior to April 13, 1983 or prior to the time that a Related
          Person became the  Beneficial  Owner of in excess of 10% of the Voting
          Shares  of  the  Corporation  entitled  to  vote  in the  election  of
          directors; or

          (2)  An  individual   designated  (before  such  individual's  initial
          election as a director) as a Continuing  Director by a majority of the
          then Continuing Directors.

1.6 Date of Determination. The term "Date of Determination" means:

          (1) The date on which a binding  agreement (except for the fulfillment
          of  conditions  precedent,  including,  without  limitation,  votes of
          stockholders  to approve  such  transaction)  is  entered  into by the
          Corporation,  as  authorized  by its Board of  Directors,  and another
          Person providing for any Business Combination; or

          (2) If such an  agreement  as referred to in Section  1.6(1)  above is
          amended so as to make it less  favorable  to the  Corporation  and its
          stockholders,  the date on which such  amendment  is  approved  by the
          Board of Directors of the Corporation; or

          (3) In cases  where  neither  Section  1.6(1)  or (2)  above  shall be
          applicable,  the record date for the  determination of stockholders of
          the Corporation entitled to notice of and to vote upon the transaction
          in question.

          A majority of the Continuing  Directors  shall have the power and duty
          to determine the Date of  Determination  as to any  transaction  under
          this Article  NINTH.  Any such  determination  shall be conclusive and
          binding for all purposes of this Article.

1.7  Person.   The  term  "Person"  shall  mean  any  individual,   partnership,
corporation,  group or other entity (other than the Corporation,  any Subsidiary
of the  Corporation  for itself or as a fiduciary  for customers in the ordinary
course,  or a  trustee  holding  stock  for  the  benefit  of  employees  of the
Corporation  or its  Subsidiaries,  or any one of them,  pursuant to one or more
employee  benefit  plans or  arrangements).  When two or more  Persons  act as a
partnership, limited partnership,  syndicate, association or other group for the
purpose of acquiring, holding or disposing of shares of stock, such partnership,
syndicate, association or group shall be deemed a "Person".

1.8 Related  Person.  "Related  Person" means any Person which is the Beneficial
Owner, as of the Date of Determination or immediately  prior to the consummation
of a Business  Combination or both, of 10% or more of the Voting Shares,  or any
Person who is an Affiliate of the  Corporation and at any time within five years
preceding the Date of  Determination  was the Beneficial Owner of 10% or more of
the then  outstanding  Voting  Shares,  but does not include any one or group of
more than one Continuing Director.

1.9 Substantial Part. The term "Substantial  Part" as used with reference to the
assets of the  Corporation,  of any  Subsidiary  or of any Related  Person means
assets having a value of more than five percent of the total consolidated assets
of the Corporation

<PAGE>

and its Subsidiaries as of the end of the Corporation's  most recent fiscal year
ending prior to the time the determination is being made.

1.10 Subsidiary.  "Subsidiary" shall mean any corporation or entity of which the
Person in  question  owns not less  than 50% of any class of equity  securities,
directly or indirectly.

1.11 Voting  Shares.  "Voting  Shares"  shall mean  shares of the  Corporation's
capital stock entitled to vote generally in the election of directors.

1.12 Certain Determinations With Respect to Article NINTH.

          (1) A majority of the Continuing  Directors  shall have the conclusive
          power and  authority  to  determine,  for the purposes of this Article
          NINTH,  on the basis of  information  known to them: (i) the number of
          Voting  Shares  of which  any  Person is the  Beneficial  Owner,  (ii)
          whether  a Person is an  Affiliate  or  Associate  of  another,  (iii)
          whether a Person has an agreement,  arrangement or understanding  with
          another as to the matters referred to in the definition of "Beneficial
          Owner" as hereinabove defined,  (iv) whether the assets subject to any
          Business  Combination  constitute a "Substantial  Part" as hereinabove
          defined, (v) whether two or more transactions  constitute a "series of
          related   transactions"  as  hereinabove  defined,  (vi)  any  matters
          referred to in subsection  1.12(2) below, and (vii) such other matters
          with respect to which a  determination  is required under this Article
          NINTH.  Any such  determination  shall be final  and  binding  for all
          purposes hereunder.

          (2) A Related  Person shall be deemed to have  acquired a Voting Share
          of the  Corporation  at the time when such Related  Person  became the
          Beneficial  Owner  thereof.  With  respect to Voting  Shares  owned by
          Affiliates,  Associates or other Persons whose ownership is attributed
          to a Related  Person  under the  foregoing  definition  of  Beneficial
          Owner, if the price paid by such Related Person for such shares is not
          determinable,  the price so paid  shall be deemed to be the  higher of
          (i)  the  price  paid  upon  acquisition  thereof  by  the  Affiliate,
          Associate  or other  Person or (ii) the market  price of the shares in
          question (as determined by a majority of the Continuing  Directors) at
          the time when the Related Person became the Beneficial Owner thereof.

          (b) Approval of Certain Business Combinations.

          Whether or not a vote of the  stockholders  is  otherwise  required in
          connection  with the  transaction,  neither the Corporation nor any of
          its  Subsidiaries  shall  become a party to any  Business  Combination
          without prior  compliance with the provisions of Section 1.1 or 1.2 or
          1.3 hereinbelow,  in addition to such additional vote of the Preferred
          Stock as may be required by the provisions of any series thereof or by
          applicable law.

1.1 Prior  Approval by the Board of  Directors.  Such Business  Combination  was
approved by the Board of Directors of the Corporation by the affirmative vote of
at least 80% of the Board of Directors of the  Corporation  either (a) at a time
prior to the acquisition of 10% or more of the outstanding  Voting Shares of the
Corporation by the Related Person,  or (b) after such  acquisition,  but only so
long as such Related Person sought and obtained the approval, by the affirmative
vote of at  least  80% of the  Board of  Directors  of the  Corporation,  of the
acquisition  of 10% or more  of the  outstanding  Voting  Shares  prior  to such
acquisition being consummated.

1.2 Approval by Continuing Directors and Additional Requirements.

     Such Business  Combination  (a) shall be approved at a meeting of the Board
     of Directors by the affirmative vote of 80% of the Continuing Directors and
     a  majority  of the  Board  of  Directors,  and (b)  all of the  conditions
     hereinafter set forth in subsections (1) through (5) shall be satisfied:

          (1) The  ratio of (i) the  aggregate  amount  of the cash and the fair
          market value of other consideration to be received per share of Common
          Stock in such  Business  Combination  by holders of Common Stock other
          than the Related Person involved in such Business Combination, to (ii)
          the market  price per share of the Common Stock  immediately  prior to
          the announcement of the proposed Business Combination,  is at least as
          great as the ratio of (x) the highest per share

<PAGE>

     price  (including  brokerage  commissions,  transfer  taxes and  soliciting
     dealers' fees) which such Related Person has theretofore  paid in acquiring
     any Common  Stock  prior to such  Business  Combination,  to (y) the market
     price  per  share  of  Common  Stock   immediately  prior  to  the  initial
     acquisition by such Related Person of any shares of Common Stock; and

     (2) The  aggregate  amount of the cash and the fair  market  value of other
     consideration  to be received  per share of Common  Stock in such  Business
     Combination  by holders of Common  Stock,  other  than the  Related  Person
     involved in such Business Combination, (i) is not less than the highest per
     share price (including brokerage commissions, transfer taxes and soliciting
     dealers' fees) paid by such Related Person in acquiring any of its holdings
     of Common  Stock,  (ii) is not less than the  earnings  per share of Common
     Stock  for  the  four  consecutive   fiscal  quarters  of  the  Corporation
     immediately   preceding  the  Date  of   Determination   of  such  Business
     Combination multiplied by the then price/earnings multiple (if any) of such
     Related  Person as  customarily  computed  and  reported  in the  financial
     community;  provided,  that for the purposes of this clause  (ii),  if more
     than one Person  constitutes  the Related  Person  involved in the Business
     Combination,  the price/earnings multiple (if any) of the Person having the
     highest  price/earnings  multiple shall be used for the computation in this
     clause  (ii),  and (iii) is not less than the book  value of a share of the
     Common Stock,  as reflected in the balance sheet of the  Corporation  as of
     the last day of the last fiscal  quarter of the  Corporation  preceding the
     Date of Determination; and

     (3) The consideration (if any) to be received in such Business  Combination
     by holders of Common Stock other than the Related  Person  involved  shall,
     except to the extent that a stockholder  agrees otherwise as to all or part
     of the  shares  which he or she  owns,  be in the same form and of the same
     kind as the  consideration  paid by the Related Person in acquiring  Common
     Stock already owned by it; and

     (4) After  such  Related  Person  became a Related  Person and prior to the
     consummation  of such Business  Combination:  (i) such Related Person shall
     have taken steps to ensure that the Board of Directors  of the  Corporation
     included at all times representation by Continuing Directors  proportionate
     to the ratio that the number of Voting Shares of the Corporation  from time
     to time owned by  stockholders  who are not  Related  Persons  bears to all
     Voting Shares of the Corporation  outstanding at the time in question (with
     a Continuing Director to occupy any resulting fractional position among the
     directors);  (ii) such  Related  Person  shall not have  acquired  from the
     Corporation,  directly or indirectly, any shares of the Corporation (except
     (x) upon  conversion  of  convertible  securities  acquired  by it prior to
     becoming a Related Person or (y) as a result of a pro rata stock  dividend,
     stock split or division of shares or (z) in a transaction consummated after
     this Article NINTH was added to these Articles of  Incorporation  and which
     satisfied all applicable  requirements of this Article  NINTH);  (iii) such
     Related Person shall not have acquired any additional  Voting Shares of the
     Corporation  or  securities  convertible  into or  exchangeable  for Voting
     Shares except as a part of the  transaction  which resulted in such Related
     Person's becoming a Related Person;  and (iv) such Related Person shall not
     have  (x)   received   the   benefit,   directly  or   indirectly   (except
     proportionately  as a  stockholder),  of any loans,  advances,  guarantees,
     pledges  or other  financial  assistance  or tax  credits  provided  by the
     Corporation  or any  Subsidiary,  or  (y)  made  any  major  change  in the
     Corporation's  business or equity  capital  structure  or entered  into any
     contract, arrangement or understanding with the Corporation except any such
     change, contract, arrangement or understanding as may have been approved by
     the favorable vote of not less than 80% of the  Continuing  Directors and a
     majority of the Board of Directors of the Corporation; and

     (5) A proxy  statement  complying with the  requirements  of the Securities
     Exchange Act of 1934 shall have been mailed to all holders of Voting Shares
     for the  purpose  of  soliciting  stockholder  approval  of  such  Business
     Combination.  Such proxy statement shall contain at the front thereof, in a
     prominent   place,   any   recommendations   as  to  the  advisability  (or
     inadvisability) of the Business Combination which the Continuing Directors,
     or any of them, may have furnished in writing and, if

<PAGE>

     deemed advisable by two thirds of the Continuing Directors, an opinion of a
     reputable  investment banking firm as to the fairness (or lack of fairness)
     of the  terms of such  Business  Combination  from the point of view of the
     holders of Voting  Shares other than any Related  Person  (such  investment
     banking firm to be selected by two thirds of the Continuing  Directors,  to
     be furnished with all information it reasonably requests, and to be paid by
     the  Corporation  a  reasonable  fee for its  services  upon receipt by the
     Corporation of such opinion).

     For purposes of Sections 1.1 (1) and (2) hereof, in the event of a Business
     Combination  upon  consummation  of  which  the  Corporation  would  be the
     surviving  corporation  or company or would continue to exist (unless it is
     provided,   contemplated   or  intended  that  as  part  of  such  Business
     Combination  or  within  one  year  after  consummation  thereof  a plan of
     liquidation or dissolution of the Corporation  will be effected),  the term
     "other  consideration  to be received" shall include  (without  limitation)
     Common Stock retained by stockholders of the Corporation other than Related
     Persons who are parties to such Business Combination.

     1.3  Approval by  Stockholders.  If there is not full  compliance  with the
     provisions  of Section 1.1 or 1.2 of paragraph  (b) of this  Article,  such
     Business  Combination  shall be approved by the affirmative  vote of 80% of
     the  Voting  Shares,  voting  as a  single  class;  provided  that a  proxy
     statement complying with the requirements of the Securities Exchange Act of
     1934 shall have been mailed to all holders of Voting Shares for the purpose
     of soliciting stockholder approval of such Business Combination. Such proxy
     statement  shall contain at the front thereof,  in a prominent  place,  any
     recommendations as to the advisability (or  inadvisability) of the Business
     Combination  which  the  Continuing  Directors,  or any of  them,  may have
     furnished  in  writing  and,  if  deemed  advisable  by two  thirds  of the
     Continuing Directors,  an opinion of a reputable investment banking firm as
     to the  fairness  (or  lack of  fairness)  of the  terms  of such  Business
     Combination  from the point of view of the holders of Voting  Shares  other
     than any Related Person (such investment banking firm to be selected by two
     thirds of the Continuing Directors, to be furnished with all information it
     reasonably requests, and to be paid a reasonable fee by the Corporation for
     its services upon receipt by the Corporation of such opinion).

     (c) Amendments to this Article NINTH.

     Notwithstanding  any other provisions of these Articles of Incorporation or
     the  Bylaws  of the  Corporation  (and  notwithstanding  the fact that some
     lesser  percentage may be specified by law, these Articles of Incorporation
     or the Bylaws of the Corporation),  and in addition to such additional vote
     of the Preferred  Stock as may be required by the  provisions of any series
     thereof or by  applicable  law,  this  Article  NINTH shall not be amended,
     altered, changed or repealed without:

          (1)  The  affirmative  vote of 80% of the  Board  of  Directors  and a
          majority of the Continuing Directors, and

          (2) The affirmative vote as to all stock held by the holders of 80% or
          more of the outstanding Voting Shares, voting separately as a class.

          (d) Amendments Recommended by Directors.

          The  provisions of paragraph (c) of this Article NINTH shall not apply
          to, and the vote  referred to therein  shall not be required  for, any
          amendment,  addition,  alteration  or repeal of any  provision of this
          Article NINTH that is recommended to the stockholders by the favorable
          vote of (1) a  majority  of the Board of  Directors,  and (2) not less
          than  80%  of  the  Continuing  Directors,  and  any  such  amendment,
          addition,  alteration or repeal so recommended  shall require only the
          vote, if any,  required under the  applicable  provisions of the Rhode
          Island Business Corporation Law.

TENTH: (a) No director of the Corporation  shall be liable to the Corporation or
to its  stockholders for monetary damages for breach of the director's duty as a
director;  provided,  however,  that this Article  TENTH shall not  eliminate or
limit the liability of a director:  (i) for any breach of the director's duty of
loyalty to the Corporation or its  stockholders;  (ii) for acts or omissions not
in good faith or which involve intentional  misconduct or a knowing violation of
law; (iii) the liability imposed pursuant to

<PAGE>

the  provisions  of  R.I.G.L.  Section  7-1.1-43  (as in effect or as  hereafter
amended);  or (iv) for any  transaction  from  which  the  director  derived  an
improper  personal  benefit  unless said  transaction  is  permitted by R.I.G.L.
Section 7-1.1-37.1 (as in effect or as hereafter  amended).  If the Rhode Island
General Laws are amended  after the adoption of this Article  TENTH to authorize
corporate  action  further  eliminating  or limiting the  personal  liability of
directors,  then the  liability  of each  director of the  Corporation  shall be
eliminated  or limited  to the  fullest  extent  permitted  by the Rhode  Island
General  Laws,  as so amended.  Neither the amendment nor repeal of this Article
TENTH nor the  adoption of any  provision  of these  Articles  of  Incorporation
inconsistent  with this  Article  TENTH shall  eliminate or reduce the effect of
this Article TENTH in respect of any matter  occurring,  or any cause of action,
suit or claim that, but for this Article TENTH,  would occur or arise,  prior to
such amendment, repeal or adoption of an inconsistent provision.

     (b) Notwithstanding any other provision of these Articles of Incorporation,
     including  Section  EIGHTH  (a),  or the  Bylaws  of the  Corporation  (and
     notwithstanding  the fact that some lesser  percentage  may be specified by
     law, these Articles of Incorporation or the Bylaws of the Corporation), and
     in  addition  to such  additional  vote of the  Preferred  Stock  as may be
     required by the provisions of any series thereof or by applicable law, this
     Article TENTH shall not be amended, altered, changed or repealed without:

          (1)  the  affirmative  vote of 80% of the  Board  of  Directors  and a
          majority of  Continuing  Directors  (as defined in Article  SEVENTH of
          these Articles of Incorporation), and

          (2) the affirmative vote as to all stock held by the holders of 80% or
          more of the  outstanding  Voting Shares (as defined in Article SEVENTH
          of these Articles of Incorporation), voting separately as a class.

ELEVENTH:  The Restated  Articles of  Incorporation  correctly set forth without
change  the  corresponding  provisions  of  the  Articles  of  Incorporation  as
heretofore amended, and supersede the original Articles of Incorporation and all
amendments thereto.

<PAGE>

                                    EXHIBIT A

                           FLEET FINANCIAL GROUP, INC.
                   SERIES III 10.12% PERPETUAL PREFERRED STOCK

     (a) Designation.  The designation of the series of Preferred Stock shall be
     "Series III 10.12%  Perpetual  Preferred  Stock"  (hereinafter  called this
     "Series") and the number of shares  constituting this Series is One Million
     One Hundred Thousand (1,100,000).

     (b) Dividend Rate.

     (1) The  holders  of shares of this  Series  shall be  entitled  to receive
     dividends thereon at a rate of 10.12% per annum computed on the basis of an
     issue price thereof of $100 per share, and no more,  payable  quarterly out
     of the  funds of the  Corporation  legally  available  for the  payment  of
     dividends.  Such  dividends  shall be cumulative  from the date of original
     issue of such shares and shall be payable,  when, as and if declared by the
     Board,  on  March 1,  June 1,  September  1 and  December  1 of each  year,
     commencing  September  1,  1991.  Each such  dividend  shall be paid to the
     holders  of record of  shares  of this  Series as they  appear on the stock
     register of the  Corporation  on such record  date,  not  exceeding 30 days
     preceding  the  payment  date  thereof,  as shall  be  fixed by the  Board.
     Dividends  on account of arrears for any past  quarters may be declared and
     paid at any time,  without  reference to any regular dividend payment date,
     to holders of record on such date,  not  exceeding  45 days  preceding  the
     payment date thereof, as may be fixed by the Board.

     (2) No full dividends shall be declared or paid or set apart for payment on
     the Preferred  Stock of any series  ranking,  as to dividends,  on a parity
     with or  junior  to this  Series  for any  period  unless  full  cumulative
     dividends have been or contemporaneously  are declared and paid or declared
     and a sum sufficient for the payment  thereof set apart for such payment on
     this Series for all dividend payment periods terminating on or prior to the
     date of payment of such full cumulative  dividends.  When dividends are not
     paid in full,  as  aforesaid,  upon the shares of this Series and any other
     preferred  stock ranking on a parity as to dividends with this Series,  all
     dividends declared upon shares of this Series and any other class or series
     of preferred stock of the  Corporation  ranking on a parity as to dividends
     with this Series shall be declared pro rata so that the amount of dividends
     declared per share on this Series and such other  preferred  stock shall in
     all cases  bear to each other the same ratio  that  accrued  dividends  per
     share on the shares of this Series and such other  preferred  stock bear to
     each other.  Holders of shares of this Series  shall not be entitled to any
     dividend,  whether payable in cash,  property or stocks,  in excess of full
     cumulative  dividends,  as herein provided, on this Series. No interest, or
     sum of money  in lieu of  interest,  shall be  payable  in  respect  of any
     dividend payment or payments on this Series which may be in arrears.

     (3) So long as any  shares of this  Series  are  outstanding,  no  dividend
     (other than a dividend in Common Stock or in any other stock ranking junior
     to this  Series as to  dividends  and upon  liquidation  and other  than as
     provided in paragraph (2) of this Section (b)) shall be declared or paid or
     set aside  for  payment  or other  distribution  declared  or made upon the
     Common Stock or upon any other stock ranking  junior to or on a parity with
     this Series as to dividends or upon liquidation, nor shall any Common Stock
     nor any other  stock of the  Corporation  ranking  junior to or on a parity
     with this Series as to dividends or upon liquidation be redeemed, purchased
     or otherwise  acquired for any  consideration  (or any moneys be paid to or
     made  available for a sinking fund for the  redemption of any shares of any
     such stock) by the  Corporation  (except by conversion into or exchange for
     stock of the Corporation  ranking junior to this Series as to dividends and
     upon liquidation)  unless,  in each case, the full cumulative  dividends on
     all  outstanding  shares of this  Series  shall have been paid for all past
     dividend payment periods.

                                       A-1
<PAGE>
          (4)  Dividends  payable on this Series for any period,  including  the
          period from the original issue of such shares until September 1, 1991,
          shall be computed on the basis of a 360-day year  consisting of twelve
          30-day months.

          (c) Redemption.

          (1) The shares of this Series shall not be redeemable prior to June 1,
          1996. On and after June 1, 1996, the Corporation,  at its option,  may
          redeem  shares of this Series,  as a whole or in part,  at any time or
          from time to time, at a redemption price per share as follows:

If redeemed during the twelve-month period beginning June 1, 1996-- $105.060 per
share

If redeemed during the twelve-month period beginning June 1, 1997-- $104.048 per
share

If redeemed during the twelve-month period beginning June 1, 1998-- $103.036 per
share

If redeemed during the twelve-month period beginning June 1, 1999-- $102.024 per
share

If redeemed during the twelve-month period beginning June 1, 2000-- $101.012 per
share

If redeemed at any time from and after June 1, 2001--$100.000 per share

plus, in each case,  accrued and unpaid dividends  thereon to the date fixed for
redemption.

          (2) In the event that fewer  than all the  outstanding  shares of this
          Series are to be redeemed,  the number of shares to be redeemed  shall
          be  determined  by the Board and the  shares to be  redeemed  shall be
          determined  by lot or pro rata as may be determined by the Board or by
          any  other  method  as may be  determined  by the  Board  in its  sole
          discretion to be equitable.

          (3) In the event the  Corporation  shall redeem shares of this Series,
          notice of such redemption shall be given by first class mail,  postage
          prepaid,  mailed  not less than 30 nor more than 60 days  prior to the
          redemption  date,  to  each  holder  of  record  of the  shares  to be
          redeemed,  at such  holder's  address as the same appears on the stock
          register of the  Corporation.  Each such notice shall  state:  (i) the
          redemption  date;  (ii) the  number  of  shares  of this  Series to be
          redeemed  and, if fewer than all the shares held by such holder are to
          be  redeemed,  the  number  of such  shares to be  redeemed  from such
          holder;  (iii) the  redemption  price;  (iv) the place or places where
          certificates  for such shares are to be surrendered for payment of the
          redemption  price; and (v) that dividends on the shares to be redeemed
          will cease to accrue on such redemption date.

          (4)  Notice  having  been  mailed  as  aforesaid,  from and  after the
          redemption  date (unless  default shall be made by the  Corporation in
          providing money for the payment of the redemption  price) dividends on
          the shares of this  Series so called  for  redemption  shall  cease to
          accrue,  and said shares shall no longer be deemed to be  outstanding,
          and  all  rights  of  the  holders  thereof  as  stockholders  of  the
          Corporation  (except  the right to receive  from the  Corporation  the
          redemption  price) shall cease. Upon surrender in accordance with said
          notice  of the  certificates  for any  shares  so  redeemed  (properly
          endorsed or assigned for  transfer,  if the Board shall so require and
          the notice  shall so state),  such  shares  shall be  redeemed  by the
          Corporation at the aforesaid  redemption price. In case fewer than all
          the shares  represented by any such  certificate  are redeemed,  a new
          certificate shall be issued representing the unredeemed shares without
          cost to the holder thereof.

          (5) Notwithstanding  the foregoing  provisions of this Section (c), if
          any dividends on this Series are in arrears,  no shares of this Series
          shall be  redeemed  unless all  outstanding  shares of this Series are
          simultaneously  redeemed,  and the  Corporation  shall not purchase or
          otherwise acquire any shares of this Series;  provided,  however, that
          the foregoing  shall not prevent the purchase or acquisition of shares
          of this Series  pursuant  to a purchase or exchange  offer made on the
          same terms to holders of all outstanding shares of this Series.

                                       A-2
<PAGE>

     (d) Liquidation Rights.

     (1) Upon the dissolution, liquidation or winding up of the Corporation, the
     holders of the shares of this  Series  shall be  entitled to receive and be
     paid out of the assets of the Corporation available for distribution to its
     stockholders,  before  any  payment  or  distribution  shall be made on the
     Common Stock or on any other class of stock ranking junior to the shares of
     this  Series  upon  liquidation,  the amount of $100 per share,  plus a sum
     equal to all  dividends  (whether or not earned or declared) on such shares
     accrued and unpaid thereon to the date of final distribution.

     (2) Neither the sale of all or  substantially  all the property or business
     of the Corporation nor the merger or  consolidation of the Corporation into
     or with any other  corporation or the merger or  consolidation of any other
     corporation  into  or  with  the  Corporation,  shall  be  deemed  to  be a
     dissolution,  liquidation or winding up, voluntary or involuntary,  for the
     purposes of this Section (d).

     (3) After the  payment to the  holders of the shares of this  Series of the
     full preferential  amounts provided for in this Section (d), the holders of
     this  Series as such shall  have no right or claim to any of the  remaining
     assets of the Corporation.

     (4) In the event the assets of the Corporation  available for  distribution
     to the holders of shares of this Series upon any  dissolution,  liquidation
     or winding up of the Corporation,  whether voluntary or involuntary,  shall
     be  insufficient  to pay in full all  amounts  to which  such  holders  are
     entitled   pursuant  to  paragraph   (1)  of  this  Section  (d),  no  such
     distribution  shall be made on account of any shares of any other  class or
     series of  Preferred  Stock  ranking  on a parity  with the  shares of this
     Series   upon  such   dissolution,   liquidation   or   winding  up  unless
     proportionate  distributive  amounts shall be paid on account of the shares
     of this Series,  ratably,  in proportion to the full distributable  amounts
     for which holders of all such parity shares are respectively  entitled upon
     such dissolution, liquidation or winding up.

     (e) Conversion or Exchange.  The holders of shares of this Series shall not
     have any rights  herein to convert such shares into or exchange such shares
     for  shares of any other  class or  classes  or of any other  series of any
     class or classes of capital stock of the Corporation.

     (f)  Voting.  The shares of this Series  shall not have any voting  powers,
     either general or special, except that:

          (1) Unless the vote or consent of the  holders of a greater  number of
          shares shall then be required by law, the consent of the holders of at
          least  66  2/3%  of all of the  shares  of  this  Series  at the  time
          outstanding,  given in person or by proxy,  either in  writing or by a
          vote at a meeting  called  for the  purpose  at which the  holders  of
          shares of this Series shall vote together as a separate  class,  shall
          be necessary for  authorizing,  effecting or validating the amendment,
          alteration  or  repeal of any of the  provisions  of the  Articles  of
          Incorporation or of any certificate amendatory thereof or supplemental
          thereto (including any Certificate of the Voting Powers, Designations,
          Preferences  and  Relative,  Participating,  Optional or Other Special
          Rights, and the Qualifications,  Limitations or Restrictions  thereof,
          or any similar  document  relating to any series of  Preferred  Stock)
          which  would  adversely  affect  the  preferences,  rights,  powers or
          privileges of this Series;

          (2) Unless the vote or consent of the  holders of a greater  number of
          shares shall then be required by law, the consent of the holders of at
          least 66 2/3% of all of the shares of this Series and all other series
          of  Preferred  Stock  ranking on a parity with shares of this  Series,
          either as to dividends or upon  liquidation,  at the time outstanding,
          given in  person  or by proxy,  either  in  writing  or by a vote at a
          meeting  called for the purpose at which the holders of shares of this
          Series and such other series of Preferred Stock shall vote together as
          a single  class  without  regard to  series,  shall be  necessary  for
          authorizing,   effecting,   increasing  or  validating  the  creation,
          authorization  or issue  of any  shares  of any  class of stock of the
          Corporation ranking prior to the shares of this Series

                                       A-3

<PAGE>

     as to  dividends  or  upon  liquidation,  or  the  reclassification  of any
     authorized  stock of the  Corporation  into any such prior  shares,  or the
     creation,  authorization or issue of any obligation or security convertible
     into or evidencing the right to purchase any such prior shares.

     (3) If, at the time of any annual meeting of stockholders  for the election
     of  directors,  a default  in  preference  dividends  on any  series of the
     Preferred  Stock or any other  class or series  of  preferred  stock of the
     Corporation  (other  than the  Corporation's  Series  II 6 1/2%  Cumulative
     Convertible Preferred Stock (the "Series II Preferred") and any other class
     or series of the Corporation's  preferred stock expressly entitled to elect
     additional  directors to the Board by a vote separate and distinct from the
     vote provided for in this paragraph (3) ("Voting  Preferred")) shall exist,
     the number of  directors  constituting  the Board shall be increased by two
     (without  duplication  of any  increase  made  pursuant to the terms of any
     other class or series of the  Corporation's  preferred stock other than the
     Series II  Preferred  and any  Voting  Preferred)  and the  holders  of the
     Corporation's  preferred  stock of all classes  and series  (other than the
     Series II Preferred and any such Voting  Preferred) shall have the right at
     such meeting,  voting together as a single class without regard to class or
     series,  to the  exclusion  of the holders of Common  Stock,  the Series II
     Preferred  and  the  Voting  Preferred,  to  elect  two  directors  of  the
     Corporation  to fill such newly  created  directorships.  Such right  shall
     continue  until there are no  dividends in arrears upon shares of any class
     or series of the  Corporation's  preferred  stock  ranking prior to or on a
     parity with shares of this Series as to dividends (other than the Series II
     Preferred and any Voting  Preferred).  Each director elected by the holders
     of shares of any series of the Preferred Stock or any other class or series
     of the  Corporation's  preferred stock in an election  provided for by this
     paragraph  (3) (herein  called a "Preferred  Director")  shall  continue to
     serve as such  director  for the full  term for  which he shall  have  been
     elected,  notwithstanding  that  prior to the end of such term a default in
     preference  dividends shall cease to exist.  Any Preferred  Director may be
     removed by, and shall not be removed  except by, the vote of the holders of
     record of the  outstanding  shares  of the  Corporation's  preferred  stock
     entitled to have  originally  voted for such  director's  election,  voting
     together as a single class without regard to class or series,  at a meeting
     of the  stockholders,  or of the  holders  of shares  of the  Corporation's
     preferred  stock,  called  for that  purpose.  So long as a default  in any
     preference  dividends  on any  series of the  Preferred  Stock or any other
     class or series of preferred  stock of the  Corporation  shall exist (other
     then the Series II Preferred and any Voting  Preferred)  (A) any vacancy in
     the office of a Preferred Director may be filled (except as provided in the
     following  clause (B)) by an instrument in writing  signed by the remaining
     Preferred  Director and filed with the  Corporation  and (B) in the case of
     the  removal of any  Preferred  Director,  the vacancy may be filled by the
     vote  of  the  holders  of the  outstanding  shares  of  the  Corporation's
     preferred  stock  entitled  to  have  originally   voted  for  the  removed
     director's  election,  voting  together as a single class without regard to
     class or series,  at the same meeting at which such removal shall be voted.
     Each  director  appointed  as  aforesaid  shall be deemed for all  purposes
     hereto  to be a  Preferred  Director.  Whenever  the term of  office of the
     Preferred  Directors shall end and a default in preference  dividends shall
     no longer exist,  the number of directors  constituting  the Board shall be
     reduced by two. For purposes hereof, a "default in preference dividends" on
     any series of the Preferred Stock or any other class or series of preferred
     stock of the  Corporation  shall be deemed to have  occurred  whenever  the
     amount of accrued  dividends upon such class or series of the Corporation's
     preferred  stock shall be  equivalent  to six full  quarterly  dividends or
     more,  and,  having  so  occurred,  such  default  shall be deemed to exist
     thereafter  until, but only until, all accrued dividends on all such shares
     of the  Corporation's  preferred  stock  of  each  and  every  series  then
     outstanding  (other than the Series II Preferred,  any Voting  Preferred or
     shares of any class or series ranking junior to shares of this Series as to
     dividends) shall have been paid to the end of the last preceding  quarterly
     dividend period.

     (g)  Reacquired  Shares.  Shares of this Series  which have been issued and
     reacquired  through  redemption or purchase shall,  upon compliance with an
     applicable provision of the Rhode Island

                                       A-4

<PAGE>

Business  Corporation  Act, have the status of authorized and unissued shares of
Preferred  Stock  and may be  reissued,  but  only as  part of a new  series  of
Preferred Stock to be created by resolution or resolutions of the Board.

     (h) Relation to Existing Preferred Classes of Stock.  Shares of this Series
     are equal in rank and  preference  with all other  series of the  Preferred
     Stock  outstanding  on the date of  original  issue of the  shares  of this
     Series and the Preferred  Stock with  Cumulative and Adjustable  Dividends,
     $20.00 par value, and are senior in rank and preference to the Common Stock
     and the Cumulative Participating Junior Preferred Stock of the Corporation.

     (i)  Relation to Other  Preferred  Classes of Stock.  For  purposes of this
     resolution,  any stock of any class or classes of the Corporation  shall be
     deemed to rank:

              (1) prior to the shares of this Series,  either as to dividends or
              upon liquidation, if the holders of such class or classes shall be
              entitled to the receipt of dividends  or of amounts  distributable
              upon dissolution, liquidation or winding up of the Corporation, as
              the case may be, in  preference  or  priority  to the  holders  of
              shares of this Series;

              (2) on a parity with shares of this Series, either as to dividends
              or upon liquidation,  whether or not the dividend rates,  dividend
              payment  dates or redemption  or  liquidation  prices per share or
              sinking fund  provisions,  if any, be different from those of this
              Series,  if the  holders of such stock  shall be  entitled  to the
              receipt of dividends or of amounts distributable upon dissolution,
              liquidation or winding up of the Corporation,  as the case may be,
              in proportion to their  respective  dividend  rates or liquidation
              prices,  without  preference or priority,  one over the other,  as
              between  the  holders of such  stock and the  holders of shares of
              this Series; and

              (3) junior to the shares of this Series, either as to dividends or
              upon  liquidation,  if such class shall be Common  Stock or if the
              holders of shares of this  Series  shall be entitled to receipt of
              dividends   or  of   amounts   distributable   upon   dissolution,
              liquidation or winding up of the Corporation,  as the case may be,
              in  preference  or priority to the holders of shares of such class
              or classes.

                                       A-5

<PAGE>

                                    EXHIBIT B

                           FLEET FINANCIAL GROUP, INC.
                   SERIES IV 9.375% PERPETUAL PREFERRED STOCK

     (a) Designation.  The designation of the series of Preferred Stock shall be
     "Series IV 9.375%  Perpetual  Preferred  Stock"  (hereinafter  called  this
     "Series") and the number of shares  constituting this Series is One Million
     (1,000,000).

     (b) Dividend Rate.

     (1) The  holders  of shares of this  Series  shall be  entitled  to receive
     dividends thereon at a rate of 9.375% per annum computed on the basis of an
     issue price thereof of $100 per share, and no more,  payable  quarterly out
     of the  funds of the  Corporation  legally  available  for the  payment  of
     dividends.  Such  dividends  shall be cumulative  from the date of original
     issue of such shares and shall be payable,  when, as and if declared by the
     Board,  on  March 1,  June 1,  September  1 and  December  1 of each  year,
     commencing  March 1, 1992.  Each such dividend shall be paid to the holders
     of record of shares of this Series as they appear on the stock  register of
     the  Corporation  on such record date,  not exceeding 30 days preceding the
     payment date thereof, as shall be fixed by the Board.  Dividends on account
     of arrears  for any past  quarters  may be  declared  and paid at any time,
     without  reference  to any regular  dividend  payment  date,  to holders of
     record on such date,  not  exceeding  45 days  preceding  the payment  date
     thereof, as may be fixed by the Board.

     (2) No full dividends shall be declared or paid or set apart for payment on
     the Preferred  Stock of any series  ranking,  as to dividends,  on a parity
     with or  junior  to this  Series  for any  period  unless  full  cumulative
     dividends have been or contemporaneously  are declared and paid or declared
     and a sum sufficient for the payment  thereof set apart for such payment on
     this Series for all dividend payment periods terminating on or prior to the
     date of payment of such full cumulative  dividends.  When dividends are not
     paid in full,  as  aforesaid,  upon the shares of this Series and any other
     preferred  stock ranking on a parity as to dividends with this Series,  all
     dividends declared upon shares of this Series and any other class or series
     of preferred stock of the  Corporation  ranking on a parity as to dividends
     with this Series shall be declared pro rata so that the amount of dividends
     declared per share on this Series and such other  preferred  stock shall in
     all cases  bear to each other the same ratio  that  accrued  dividends  per
     share on the shares of this Series and such other  preferred  stock bear to
     each other.  Holders of shares of this Series  shall not be entitled to any
     dividend,  whether payable in cash,  property or stocks,  in excess of full
     cumulative  dividends,  as herein provided, on this Series. No interest, or
     sum of money  in lieu of  interest,  shall be  payable  in  respect  of any
     dividend payment or payments on this Series which may be in arrears.

     (3) So long as any  shares of this  Series  are  outstanding,  no  dividend
     (other than a dividend in Common Stock or in any other stock ranking junior
     to this  Series as to  dividends  and upon  liquidation  and other  than as
     provided in paragraph (2) of this Section (b)) shall be declared or paid or
     set aside  for  payment  or other  distribution  declared  or made upon the
     Common Stock or upon any other stock ranking  junior to or on a parity with
     this Series as to dividends or upon liquidation, nor shall any Common Stock
     nor any other  stock of the  Corporation  ranking  junior to or on a parity
     with this Series as to dividends or upon liquidation be redeemed, purchased
     or otherwise  acquired for any  consideration  (or any moneys be paid to or
     made  available for a sinking fund for the  redemption of any shares of any
     such stock) by the  Corporation  (except by conversion into or exchange for
     stock of the Corporation  ranking junior to this Series as to dividends and
     upon liquidation)  unless,  in each case, the full cumulative  dividends on
     all  outstanding  shares of this  Series  shall have been paid for all past
     dividend payment periods.

                                       B-1

<PAGE>

          (4)  Dividends  payable on this Series for any period,  including  the
          period from the  original  issue of such  shares  until March 1, 1992,
          shall be computed on the basis of a 360-day year  consisting of twelve
          30-day months.

          (c) Redemption.

          (1) The  shares  of this  Series  shall  not be  redeemable  prior  to
          December 1, 1996. On and after December 1, 1996, the  Corporation,  at
          its option,  may redeem shares of this Series, in whole or in part, at
          any  time or from  time to  time,  at a  redemption  price of $100 per
          share, plus accrued and unpaid dividends thereon to the date fixed for
          redemption.

          (2) In the event that fewer  than all the  outstanding  shares of this
          Series are to be redeemed,  the number of shares to be redeemed  shall
          be  determined  by the Board and the  shares to be  redeemed  shall be
          determined  by lot or pro rata as may be determined by the Board or by
          any  other  method  as may be  determined  by the  Board  in its  sole
          discretion to be equitable.

          (3) In the event the  Corporation  shall redeem shares of this Series,
          notice of such redemption shall be given by first class mail,  postage
          prepaid,  mailed  not less than 30 nor more than 60 days  prior to the
          redemption  date,  to  each  holder  of  record  of the  shares  to be
          redeemed,  at such  holder's  address as the same appears on the stock
          register of the  Corporation.  Each such notice shall  state:  (i) the
          redemption  date;  (ii) the  number  of  shares  of this  Series to be
          redeemed  and, if fewer than all the shares held by such holder are to
          be  redeemed,  the  number  of such  shares to be  redeemed  from such
          holder;  (iii) the  redemption  price;  (iv) the place or places where
          certificates  for such shares are to be surrendered for payment of the
          redemption  price; and (v) that dividends on the shares to be redeemed
          will cease to accrue on such redemption date.

          (4)  Notice  having  been  mailed  as  aforesaid,  from and  after the
          redemption  date (unless  default shall be made by the  Corporation in
          providing money for the payment of the redemption  price) dividends on
          the shares of this  Series so called  for  redemption  shall  cease to
          accrue,  and said shares shall no longer be deemed to be  outstanding,
          and  all  rights  of  the  holders  thereof  as  stockholders  of  the
          Corporation  (except  the right to receive  from the  Corporation  the
          redemption  price) shall cease. Upon surrender in accordance with said
          notice  of the  certificates  for any  shares  so  redeemed  (properly
          endorsed or assigned for  transfer,  if the Board shall so require and
          the notice  shall so state),  such  shares  shall be  redeemed  by the
          Corporation at the aforesaid  redemption price. In case fewer than all
          the shares  represented by any such  certificate  are redeemed,  a new
          certificate shall be issued representing the unredeemed shares without
          cost to the holder thereof.

          (5) Notwithstanding  the foregoing  provisions of this Section (c), if
          any dividends on this Series are in arrears,  no shares of this Series
          shall be  redeemed  unless all  outstanding  shares of this Series are
          simultaneously  redeemed,  and the  Corporation  shall not purchase or
          otherwise acquire any shares of this Series;  provided,  however, that
          the foregoing  shall not prevent the purchase or acquisition of shares
          of this Series  pursuant  to a purchase or exchange  offer made on the
          same terms to holders of all outstanding shares of this Series.

          (d) Liquidation Rights.

          (1)  Upon  the   dissolution,   liquidation   or  winding  up  of  the
          Corporation,  the  holders  of the  shares  of this  Series  shall  be
          entitled to receive  and be paid out of the assets of the  Corporation
          available for distribution to its stockholders,  before any payment or
          distribution  shall be made on the Common  Stock or on any other class
          of stock ranking junior to the shares of this Series upon liquidation,
          the  amount  of $100 per  share,  plus a sum  equal  to all  dividends
          (whether or not earned or declared) on such shares  accrued and unpaid
          thereon to the date of final distribution.

                                       B-2

<PAGE>

          (2)  Neither  the sale of all or  substantially  all the  property  or
          business of the  Corporation  nor the merger or  consolidation  of the
          Corporation  into or with  any  other  corporation  or the  merger  or
          consolidation  of any other  corporation into or with the Corporation,
          shall be  deemed  to be a  dissolution,  liquidation  or  winding  up,
          voluntary or involuntary, for the purposes of this Section (d).

          (3) After the  payment to the  holders of the shares of this Series of
          the full  preferential  amounts  provided for in this Section (d), the
          holders of this  Series as such shall have no right or claim to any of
          the remaining assets of the Corporation.

          (4)  In  the  event  the  assets  of  the  Corporation  available  for
          distribution  to the  holders  of  shares  of  this  Series  upon  any
          dissolution,  liquidation  or winding up of the  Corporation,  whether
          voluntary or  involuntary,  shall be  insufficient  to pay in full all
          amounts to which such holders are entitled  pursuant to paragraph  (1)
          of this Section (d), no such distribution  shall be made on account of
          any shares of any other class or series of Preferred  Stock ranking on
          a  parity  with the  shares  of this  Series  upon  such  dissolution,
          liquidation or winding up unless  proportionate  distributive  amounts
          shall be paid on  account of the shares of this  Series,  ratably,  in
          proportion to the full distributable  amounts for which holders of all
          such parity shares are  respectively  entitled upon such  dissolution,
          liquidation or winding up.

          (e) Conversion or Exchange. The holders of shares of this Series shall
          not have any rights  herein to convert  such  shares  into or exchange
          such  shares for shares of any other  class or classes or of any other
          series of any class or classes of capital stock of the Corporation.

     (f)  Voting.  The shares of this Series  shall not have any voting  powers,
     either general or special, except that:

          (1) Unless the vote or consent of the  holders of a greater  number of
          shares shall then be required by law, the consent of the holders of at
          least  66  2/3%  of all of the  shares  of  this  Series  at the  time
          outstanding,  given in person or by proxy,  either in  writing or by a
          vote at a meeting  called  for the  purpose  at which the  holders  of
          shares of this Series shall vote together as a separate  class,  shall
          be necessary for  authorizing,  effecting or validating the amendment,
          alteration  or  repeal of any of the  provisions  of the  Articles  of
          Incorporation or of any certificate amendatory thereof or supplemental
          thereto (including any Certificate of the Voting Powers, Designations,
          Preferences  and  Relative,  Participating,  Optional or Other Special
          Rights, and the Qualifications,  Limitations or Restrictions  thereof,
          or any similar  document  relating to any series of  Preferred  Stock)
          which  would  adversely  affect  the  preferences,  rights,  powers or
          privileges of this Series;

          (2) Unless the vote or consent of the  holders of a greater  number of
          shares shall then be required by law, the consent of the holders of at
          least 66 2/3% of all of the shares of this Series and all other series
          of  Preferred  Stock  ranking on a parity with shares of this  Series,
          either as to dividends or upon  liquidation,  at the time outstanding,
          given in  person  or by proxy,  either  in  writing  or by a vote at a
          meeting  called for the purpose at which the holders of shares of this
          Series and such other series of Preferred Stock shall vote together as
          a single  class  without  regard to  series,  shall be  necessary  for
          authorizing,   effecting,   increasing  or  validating  the  creation,
          authorization  or issue  of any  shares  of any  class of stock of the
          Corporation ranking prior to the shares of this Series as to dividends
          or upon liquidation,  or the  reclassification of any authorized stock
          of the  Corporation  into  any such  prior  shares,  or the  creation,
          authorization or issue of any obligation or security  convertible into
          or evidencing the right to purchase any such prior shares.

          (3) If, at the time of any  annual  meeting  of  stockholders  for the
          election of directors, a default in preference dividends on any series
          of the Preferred Stock or any other class or series of preferred stock
          of the  Corporation  (other  than the  Corporation's  Series II 6 1/2%
          Cumulative Convertible Preferred Stock (the "Series II Preferred") and
          any  other  class  or  series  of the  Corporation's  preferred  stock
          expressly  entitled to elect  additional  directors  to the Board by a
          vote separate and

                                       B-3

<PAGE>

     distinct  from  the  vote  provided  for in  this  paragraph  (3)  ("Voting
     Preferred"))  shall exist,  the number of directors  constituting the Board
     shall  be  increased  by two  (without  duplication  of any  increase  made
     pursuant  to the  terms of any other  class or series of the  Corporation's
     preferred  stock  other  than  the  Series  II  Preferred  and  any  Voting
     Preferred)  and the  holders of the  Corporation's  preferred  stock of all
     classes and series  (other than the Series II Preferred and any such Voting
     Preferred)  shall  have the right at such  meeting,  voting  together  as a
     single class  without  regard to class or series,  to the  exclusion of the
     holders of Common Stock, the Series II Preferred and the Voting  Preferred,
     to elect  two  directors  of the  Corporation  to fill such  newly  created
     directorships.  Such right shall  continue  until there are no dividends in
     arrears upon shares of any class or series of the  Corporation's  preferred
     stock  ranking  prior to or on a parity  with  shares of this  Series as to
     dividends  (other than the Series II Preferred  and any Voting  Preferred).
     Each  director  elected  by the  holders  of  shares  of any  series of the
     Preferred Stock or any other class or series of the Corporation's preferred
     stock in an election  provided for by this  paragraph (3) (herein  called a
     "Preferred Director") shall continue to serve as such director for the full
     term for which he shall have been  elected,  notwithstanding  that prior to
     the end of such term a  default  in  preference  dividends  shall  cease to
     exist.  Any Preferred  Director may be removed by, and shall not be removed
     except by, the vote of the holders of record of the  outstanding  shares of
     the  Corporation's  preferred stock entitled to have  originally  voted for
     such director's election,  voting together as a single class without regard
     to class or series, at a meeting of the stockholders,  or of the holders of
     shares of the Corporation's  preferred stock,  called for that purpose.  So
     long  as a  default  in  any  preference  dividends  on any  series  of the
     Preferred  Stock or any other  class or series  of  preferred  stock of the
     Corporation  shall exist (other than the Series II Preferred and any Voting
     Preferred)  (A) any  vacancy in the office of a Preferred  Director  may be
     filled (except as provided in the following clause (B)) by an instrument in
     writing  signed by the  remaining  Preferred  Director  and filed  with the
     Corporation  and (B) in the case of the removal of any Preferred  Director,
     the  vacancy  may be filled by the vote of the  holders of the  outstanding
     shares of the  Corporation's  preferred  stock entitled to have  originally
     voted for the  removed  director's  election,  voting  together as a single
     class without regard to class or series,  at the same meeting at which such
     removal  shall be voted.  Each  director  appointed as  aforesaid  shall be
     deemed for all purposes hereto to be a Preferred Director.

     Whenever  the term of office  of the  Preferred  Directors  shall end and a
     default  in  preference  dividends  shall no longer  exist,  the  number of
     directors  constituting  the Board  shall be reduced by two.  For  purposes
     hereof, a "default in preference  dividends" on any series of the Preferred
     Stock or any other class or series of  preferred  stock of the  Corporation
     shall be deemed to have occurred  whenever the amount of accrued  dividends
     upon such class or series of the  Corporation's  preferred  stock  shall be
     equivalent  to six  full  quarterly  dividends  or  more,  and,  having  so
     occurred,  such default shall be deemed to exist thereafter until, but only
     until,  all  accrued  dividends  on all such  shares  of the  Corporation's
     preferred stock of each and every series then  outstanding  (other than the
     Series II Preferred,  any Voting Preferred or shares of any class or series
     ranking  junior to shares of this Series as to  dividends)  shall have been
     paid to the end of the last preceding quarterly dividend period.

     (g)  Reacquired  Shares.  Shares of this Series  which have been issued and
     reacquired  through  redemption or purchase shall,  upon compliance with an
     applicable provision of the Rhode Island Business Corporation Act, have the
     status of  authorized  and unissued  shares of  Preferred  Stock and may be
     reissued but only as part of a new series of Preferred  Stock to be created
     by resolution or resolutions of the Board.

     (h) Relation to Existing Preferred Classes of Stock.  Shares of this Series
     are equal in rank and  preference  with all other  series of the  Preferred
     Stock  outstanding  on the date of  original  issue of the  shares  of this
     Series and the Preferred  Stock with  Cumulative and Adjustable  Dividends,
     $20.00 par

                                       B-4

<PAGE>

value,  and are  senior  in rank and  preference  to the  Common  Stock  and the
Cumulative Participating Junior Preferred Stock of the Corporation.

     (i)  Relation to Other  Preferred  Classes of Stock.  For  purposes of this
     resolution,  any stock of any class or classes of the Corporation  shall be
     deemed to rank:

          (1) prior to the shares of this Series, either as to dividends or upon
          liquidation, if the holders of such class or classes shall be entitled
          to  the  receipt  of  dividends  or  of  amounts   distributable  upon
          dissolution, liquidation or winding up of the Corporation, as the case
          may be, in  preference  or  priority  to the holders of shares of this
          Series;

          (2) on a parity with shares of this Series,  either as to dividends or
          upon liquidation,  whether or not the dividend rates, dividend payment
          dates or  redemption or  liquidation  prices per share or sinking fund
          provisions,  if any, be different  from those of this  Series,  if the
          holders of such stock shall be entitled to the receipt of dividends or
          of amounts  distributable upon dissolution,  liquidation or winding up
          of the  Corporation,  as the  case  may be,  in  proportion  to  their
          respective dividend rates or liquidation prices, without preference or
          priority, one over the other, as between the holders of such stock and
          the holders of shares of this Series; and

          (3) junior to the shares of this  Series,  either as to  dividends  or
          upon  liquidation,  if such  class  shall  be  Common  Stock or if the
          holders  of shares of this  Series  shall be  entitled  to  receipt of
          dividends or of amounts distributable upon dissolution, liquidation or
          winding up of the  Corporation,  as the case may be, in  preference or
          priority to the holders of shares of such class or classes.

                                       B-5

<PAGE>

                                    EXHIBIT C

                           FLEET FINANCIAL GROUP, INC.
                        DUAL CONVERTIBLE PREFERRED STOCK

     (a) Designation.  The designation of this series of Preferred Stock created
     by this resolution shall be "Dual  Convertible  Preferred Stock" (the "Dual
     Convertible  Preferred Stock")  consisting of 1,415,000 shares.  The stated
     value of the Dual Convertible Preferred Stock shall be $200 per share.

     (b) Rank.  The Dual  Convertible  Preferred  Stock  shall,  with respect to
     dividend rights and rights on liquidation, winding up and dissolution, rank
     prior to the Common Stock,  par value $1.00 per share (the "Common Stock"),
     of the Corporation.  (All equity securities of the Corporation to which the
     Dual  Convertible  Preferred  Stock  ranks  prior with  respect to dividend
     rights and rights on liquidation, winding up and dissolution, including the
     Common  Stock,  are   collectively   referred  to  herein  as  the  "Junior
     Securities",  all equity  securities of the Corporation with which the Dual
     Convertible  Preferred  Stock  ranks on a parity  with  respect to dividend
     rights  and  rights  on   liquidation,   winding  up  and  dissolution  are
     collectively  referred to herein as the "Parity  Securities" and all equity
     securities of the Corporation to which the Dual Convertible Preferred Stock
     ranks  junior,  whether  with  respect to  dividends  or upon  liquidation,
     dissolution,  winding-up or otherwise,  are collectively referred to herein
     as the "Senior  Securities.") The Dual Convertible Preferred Stock shall be
     subject to the creation of Junior Securities,  Parity Securities and Senior
     Securities,  subject,  in the case of Senior  Securities,  to obtaining the
     approval  of the  holders of the shares of the Dual  Convertible  Preferred
     Stock in accordance with paragraph (h).

     (c) Dividends.

     (i) The holders of the shares of Dual Convertible  Preferred Stock shall be
     entitled  to receive,  out of funds  legally  available  for the payment of
     dividends,  cumulative dividends in an amount equal to 50% of the dividends
     declared on the common  stock,  par value $.01 per share  ("Holding  Common
     Stock"), of Fleet/Norstar Holding Company, Inc., a Rhode Island corporation
     ("Holding"), and its successor or assign; provided, however, that dividends
     shall not become  payable on the shares of the Dual  Convertible  Preferred
     Stock until an aggregate of $15 million of dividends  have been declared by
     Holding and shall only become  payable to the extent of dividends  declared
     by Holding in excess of such amount; and, provided further, that the amount
     of such  dividends  shall  be  subject  to  reduction  in  accordance  with
     paragraph (f) (iv); and, provided further,  that dividends shall not become
     payable on the shares of the Dual  Convertible  Preferred Stock as a result
     of the declaration of the Dividend Note (as  hereinafter  defined) or other
     amounts payable as dividends by Holding to the Corporation  pursuant to the
     Tax Allocation Agreement (as hereinafter defined).  Such dividends shall be
     payable  from time to time as  declared  by the Board  (each of such  dates
     being a "dividend  payment date"), in preference to dividends on the Junior
     Securities.  Such  dividends  shall be paid to the holders of record at the
     close of business on the tenth  business  day  immediately  preceding  each
     dividend payment date (each of such dates being a "dividend  payment record
     date").  Each of such dividends shall be fully  cumulative and shall accrue
     without interest, until paid.

     (ii) All  dividends  paid with  respect  to shares of the Dual  Convertible
     Preferred Stock pursuant to paragraph  (c)(i) shall be paid pro rata to the
     holders entitled thereto.

     (iii) No full dividends shall be declared by the Board of Directors or paid
     or set apart for payment by the  Corporation  on any Parity  Securities for
     any  period  unless  full  cumulative   accrued   dividends  have  been  or
     contemporaneously  are  declared  and paid or declared  and a sum set apart
     sufficient for such payment on the Dual Convertible Preferred Stock. If any
     dividends are not paid

                                       C-1

<PAGE>

     in full upon the  shares of the Dual  Convertible  Preferred  Stock and any
     other Parity  Securities,  all  dividends  declared upon shares of the Dual
     Convertible  Preferred  Stock  and any  other  Parity  Securities  shall be
     declared pro rata so that the amount of dividends declared per share of the
     Dual  Convertible  Preferred Stock and such Parity  Securities shall in all
     cases bear to each other the same ratio that accrued dividends per share on
     the Dual  Convertible  Preferred  Stock and such Parity  Securities bear to
     each other.  No  interest,  or sum of money in lieu of  interest,  shall be
     payable  in  respect  of any  dividend  payment  or  payments  on the  Dual
     Convertible  Preferred Stock or any other Parity Securities which may be in
     arrears.  Any dividend not paid pursuant to paragraph (c)(i) hereof or this
     paragraph  (c)(iii) shall be fully  cumulative and shall accrue (whether or
     not declared), without interest, as set forth in paragraph (c)(i) hereof.

     (iv) (A) Holders of shares of the Dual Convertible Preferred Stock shall be
     entitled to receive the dividends  provided for in paragraph  (c)(i) hereof
     in preference to and in priority over any dividends  upon any of the Junior
     Securities.

     (B) So long as any  shares  of the Dual  Convertible  Preferred  Stock  are
     outstanding,  the Board of Directors shall not declare, and the Corporation
     shall not pay or set apart for  payment,  any dividend on any of the Junior
     Securities  or make any  payment  on account  of, or set apart for  payment
     money for a sinking or other similar fund for, the  repurchase,  redemption
     or other retirement of, any of the Junior  Securities or Parity  Securities
     or any warrants,  rights or options exercisable for or convertible into any
     of the Junior Securities or Parity Securities,  or make any distribution in
     respect  of the Junior  Securities,  either  directly  or  indirectly,  and
     whether in cash, obligations or shares of the Corporation or other property
     (other than  distributions or dividends in Junior Securities to the holders
     of Junior Securities), and shall not permit any corporation or other entity
     directly or indirectly  controlled by the Corporation to purchase or redeem
     any of the Junior Securities or Parity Securities or any warrants,  rights,
     calls or  options  exercisable  for or  convertible  into any of the Junior
     Securities or Parity  Securities  unless prior to or concurrently with such
     declaration,  payment, setting apart for payment, repurchase, redemption or
     other  retirement  or  distribution,  as the case may be, all  accrued  and
     unpaid dividends on shares of the Dual Convertible Preferred Stock not paid
     on the dates provided for in paragraph (c) (i) hereof shall have been or be
     paid; provided,  however, that the foregoing restriction shall not prohibit
     the Corporation  from redeeming the rights  outstanding  under that certain
     Rights  Agreement  dated as of November 21, 1990,  as amended,  between the
     Corporation  and Fleet National Bank, for a redemption  price not in excess
     of $.01 per right.

     (d) Payment in Liquidation.

     (i) In the event of any voluntary or involuntary  liquidation,  dissolution
     or winding up of the affairs of the  Corporation,  the holders of shares of
     Dual Convertible  Preferred Stock then outstanding  shall be entitled to be
     paid out of the assets of the Corporation available for distribution to its
     shareholders  an amount in cash equal to $200 for each  share  outstanding,
     plus an amount in cash equal to all accrued but unpaid dividends thereon to
     the date of  liquidation,  dissolution  or winding  up,  before any payment
     shall be made or any assets distributed to the holders of any of the Junior
     Securities.  If the assets of the  Corporation are not sufficient to pay in
     full the liquidation  payments payable to the holders of outstanding shares
     of the Dual Convertible Preferred Stock and any Parity Securities, then the
     holders of all such shares  shall  share  ratably in such  distribution  of
     assets  in  accordance  with the  amount  which  would be  payable  on such
     distribution  if the amounts to which the holders of outstanding  shares of
     Dual Convertible  Preferred Stock and the holders of outstanding  shares of
     such Parity Securities are entitled were paid in full.

     (ii) For the purposes of this  paragraph (d),  neither the voluntary  sale,
     conveyance,  lease,  exchange  or  transfer  (for  cash,  shares  of stock,
     securities or other consideration) of all or

                                       C-2

<PAGE>

     substantially  all of the  property  or assets of the  Corporation  nor the
     consolidation  or merger of the Corporation  with or into one or more other
     corporations nor the  consolidation  or merger of one or more  corporations
     with  or  into  the  Corporation  shall  be  deemed  to be a  voluntary  or
     involuntary liquidation, dissolution or winding up.

     (e) Common Stock Conversion.

     (i) Upon the terms and in the  manner set forth in this  paragraph  (e) and
     subject to the provisions for adjustment  contained in paragraph (e) (vii),
     (A)  the  shares  of  the  Dual   Convertible   Preferred  Stock  shall  be
     convertible,  in  whole,  but not in part,  at the  option  of the  holders
     thereof,  at any time  after the date that is one year after the Issue Date
     (as  hereinafter  defined)  and (B)  each  share  of the  Dual  Convertible
     Preferred Stock shall be convertible,  from time to time in part, after the
     date  that is ten  years  after the Issue  Date,  or such  earlier  date as
     provided in  paragraph  (e)(ii),  in either  case,  upon  surrender  to the
     Corporation  of the  certificates  for the shares to be  converted,  into a
     number of fully paid and nonassessable  shares of Common Stock equal to the
     aggregate  stated  value  of the  Dual  Convertible  Preferred  Stock to be
     converted divided by a conversion price (the "Conversion Price") of $17.65.
     As used  herein,  the term  "Issue  Date"  shall  mean the date of  initial
     issuance of the Dual Convertible Preferred Stock.

     (ii) If,  prior to the date that is one year  after the Issue  Date,  there
     occurs a sale, conveyance, exchange or transfer (for cash, shares of stock,
     securities  or  other  consideration)  of all or  substantially  all of the
     property or assets of the Corporation or a  consolidation  or merger of the
     Corporation with or into another  corporation in which the shares of Common
     Stock are converted into cash,  assets or securities  (other than shares of
     Common Stock where the Corporation is the surviving corporation),  the time
     when the  conversion  rights  of  holders  of  shares  of Dual  Convertible
     Preferred Stock into Common Stock become effective shall be accelerated and
     such  conversion  rights shall be effective at and after a time at least 20
     business days prior to the consummation of such transaction.

     (iii) In order to convert shares of the Dual  Convertible  Preferred  Stock
     into Common Stock,  (x) if such shares are  converted in whole,  but not in
     part,  pursuant to paragraph  (e)(i)(A) above,  there shall be delivered to
     the Corporation  written  evidence  reasonably  satisfactory to it that the
     holders of a majority  of the shares of Dual  Convertible  Preferred  Stock
     have elected to convert the Dual  Convertible  Preferred  Stock into Common
     Stock (the "Common Stock Conversion Election"),  and (y) if such shares are
     converted in part,  the holder  thereof shall deliver a properly  completed
     and duly  executed  written  notice of election to convert  specifying  the
     number (in whole  shares) of the shares of the Dual  Convertible  Preferred
     Stock to be  converted.  In either case,  each holder of shares of the Dual
     Convertible  Preferred  Stock  shall (A)  deliver  a written  notice to the
     Corporation  at its  principal  office or at the office of the agency which
     may be maintained  for such purpose (the "Common Stock  Conversion  Agent")
     specifying the name or names in which such holder wishes the certificate or
     certificates  for shares of Common Stock to be issued,  (B)  surrender  the
     certificate  for such  shares of Dual  Convertible  Preferred  Stock to the
     Corporation  or the  Common  Stock  Conversion  Agent,  accompanied,  if so
     required by the  Corporation  or the Common Stock  Conversion  Agent,  by a
     written   instrument  or  instruments   of  transfer  in  form   reasonably
     satisfactory to the Corporation or the Common Stock  Conversion  Agent duly
     executed by the holder or his attorney duly authorized in writing,  and (C)
     pay any transfer or similar tax required by paragraph (e)(ix).

     (iv) (A) A "Common Stock  Conversion" shall be deemed to have been effected
     at the close of business on the date (the "Common Stock  Conversion  Date")
     on which the  Corporation or the Common Stock  Conversion  Agent shall have
     received (x) the written notice of Common Stock Conversion  Election or (y)
     a notice of election to convert, a surrendered certificate, any required

                                       C-3

<PAGE>

     payments  contemplated by paragraph (e) (ix) below,  and all other required
     documents.  Immediately  upon  conversion,  the  rights of the  holders  of
     converted  shares of Dual  Convertible  Preferred Stock shall cease and the
     persons  entitled to receive the shares of Common Stock upon the conversion
     of such shares of Dual Convertible Preferred Stock shall be treated for all
     purposes as having  become the  beneficial  owners of such shares of Common
     Stock;  provided,  however,  that such persons shall be entitled to receive
     when paid dividends  accrued on such shares of Dual  Convertible  Preferred
     Stock to the last preceding dividend payment date and unpaid as of the date
     of such  conversion.  A Common Stock  Conversion shall be at the Conversion
     Price in effect  on such  date,  unless  the  stock  transfer  books of the
     Corporation  shall be closed on that date,  in which  event such  person or
     persons  shall be deemed to have become such holder or holders of record of
     the Common  Stock at the close of  business on the next  succeeding  day on
     which such stock transfer books are open, but such  conversion  shall be at
     the Conversion Price in effect on the Common Stock Conversion Date.

     (B) As promptly as practicable  after the Common Stock Conversion Date, the
     Corporation  shall deliver or cause to be delivered at the office or agency
     of the Common Stock  Conversion  Agent, to or upon the written order of the
     holders of the surrendered  shares of Dual  Convertible  Preferred Stock, a
     certificate  or  certificates  representing  the  number of fully  paid and
     nonassessable  shares of Common Stock, with no personal liability attaching
     to the  ownership  thereof,  free of all taxes with respect to the issuance
     thereof,  liens,  charges  and  security  interests  and not subject to any
     preemptive  rights,  into which such shares of Dual  Convertible  Preferred
     Stock  have  been  converted  in  accordance  with the  provisions  of this
     paragraph  (e),  and any cash  payable in respect of  fractional  shares as
     provided in paragraph (e)(v).

     (C)  Upon  the  surrender  of a  certificate  representing  shares  of Dual
     Convertible  Preferred  Stock that is  converted in part,  the  Corporation
     shall  issue  or  cause  to be  issued  for the  holder  a new  certificate
     representing shares of Dual Convertible  Preferred Stock equal in number to
     the unconverted  portion of the shares of Dual Convertible  Preferred Stock
     represented by the certificate so surrendered.

     (v) No fractional shares or scrip representing  fractional shares of Common
     Stock shall be issued upon the  conversion  or  redemption of any shares of
     Dual Convertible  Preferred Stock.  Instead of any fractional interest in a
     share of  Common  Stock  which  would  otherwise  be  deliverable  upon the
     conversion or redemption of a share of Dual  Convertible  Preferred  Stock,
     the  Corporation  shall  pay to the  holder  of such  share (a  "Fractional
     Shareholder") an amount in cash (computed to the nearest cent) equal to the
     current market price (as defined in paragraph (e)(vii)(E) below) thereof on
     the business day next  preceding the day of conversion  or  redemption.  If
     more than one share shall be  surrendered  for  conversion or redemption at
     one time by the same  holder,  the  number of full  shares of Common  Stock
     issuable upon  conversion  or  redemption  thereof shall be computed on the
     basis of the  aggregate  stated  value of the  shares  of Dual  Convertible
     Preferred Stock so surrendered.

     (vi) The holders of shares of Dual Convertible Preferred Stock at the close
     of business on a dividend  payment record date shall be entitled to receive
     the dividend payable on such shares on the  corresponding  dividend payment
     date notwithstanding the conversion thereof or the Corporation's default in
     payment of the dividend due on such dividend payment date.

     (vii) The Conversion Price shall be subject to adjustment as follows:

     (A)  If  the  Corporation  shall  (1)  declare  or  pay a  dividend  on its
     outstanding  Common Stock in shares of Common Stock or make a  distribution
     to holders of its Common Stock in shares of Common Stock, (2) subdivide its
     outstanding  shares of  Common  Stock  into a  greater  number of shares of
     Common  Stock,  (3) combine its  outstanding  shares of Common Stock into a
     smaller  number of shares of Common Stock or (4) issue by  reclassification
     of its shares

                                       C-4

<PAGE>

         of  Common  Stock  other  securities  of  the  Corporation,   then  the
         Conversion Price in effect  immediately prior thereto shall be adjusted
         so that the holder of any shares of Dual  Convertible  Preferred  Stock
         thereafter  converted  shall be entitled to receive the number and kind
         of shares of Common  Stock or other  securities  that the holder  would
         have owned or have been  entitled to receive after the happening of any
         of the  events  described  above had such  shares  of Dual  Convertible
         Preferred  Stock been converted  immediately  prior to the happening of
         such event or any record date with respect thereto.  An adjustment made
         pursuant to this paragraph  (e)(vii)(A)  shall become  effective on the
         date of the  dividend  payment,  subdivision,  combination  or issuance
         retroactive to the record date with respect  thereto,  if any, for such
         event. Such adjustment shall be made successively.

         (B) If the  Corporation  shall issue to all holders of its Common Stock
         rights,  options,  warrants or convertible or  exchangeable  securities
         containing  the right to  subscribe  for or  purchase  shares of Common
         Stock at a price per share that is lower than the then  current  market
         price per share of Common  Stock (as defined in  paragraph  (e)(vii)(E)
         below),  then the Conversion Price shall be adjusted in accordance with
         the following formula:

             0 +      (N x P)
                         (M)
AC = C x
                    0 + N
where:

        AC      =   the adjusted Conversion Price.
         C      =   the current Conversion Price.
         0      =   the number of shares of Common  Stock  outstanding
                    on the record date.
         N      =   the number of  additional  shares of Common
                    Stock  offered.
         P      =   the  offering  price  per  share of the additional shares.
                    the current market price per share of Common Stock on the
                    record.
         M      =   date.
          The adjustment  shall be made  successively  whenever any such rights,
          options,  warrants  or  convertible  or  exchangeable  securities  are
          issued,  and shall become effective  immediately after the record date
          for the determination of shareholders  entitled to receive the rights,
          options, warrants or convertible or exchangeable securities.

          (C)  Upon  the  expiration  of  any  rights,   options,   warrants  or
          convertible or  exchangeable  securities  issued by the Corporation to
          all holders of its Common  Stock  which  caused an  adjustment  to the
          Conversion  Price  pursuant to paragraph (e) (vii) (B), if any thereof
          shall not have been  exercised,  then the  Conversion  Price  shall be
          increased by the amount of the initial  adjustment  of the  Conversion
          Price  pursuant to paragraph  (e) (vii) (B) in respect of such expired
          rights, options, warrants or convertible or exchangeable securities.

          (D)  If  the  Corporation  shall  distribute  to  all  holders  of its
          outstanding   Common  Stock  any  shares  of  capital   stock  of  the
          Corporation  (other than Common Stock) or evidences of indebtedness or
          assets   (excluding   ordinary   cash   dividends   and  dividends  or
          distributions  referred to in paragraphs  (e) (vii) (A) and (B) above)
          or  rights  or  warrants  to  subscribe  for  or  purchase  any of its
          securities  (excluding  those  referred to in paragraph  (e) (vii) (B)
          above),  (any of the foregoing being hereinafter in this paragraph (e)
          (vii) (D) called the "Securities or Assets"),  then in each such case,
          unless the Corporation elects to reserve shares or other units of such
          Securities  or Assets  for  distribution  to the  holders  of the Dual
          Convertible  Preferred Stock upon the conversion of the shares of Dual
          Convertible  Preferred Stock so that any such holder converting shares
          of Dual Convertible Preferred Stock will receive upon such conversion,
          in addition to the shares of the Common  Stock to which such holder is
          entitled,  the amount and kind of such Securities or Assets which such
          holder would have  received if such holder had,  immediately  prior to
          the record date for

                                       C-5

<PAGE>

     the distribution of the Securities or Assets,  converted its shares of Dual
     Convertible  Preferred Stock into Common Stock,  the Conversion Price shall
     be  adjusted  so  that  the  same  shall  equal  the  price  determined  by
     multiplying the Conversion Price in effect immediately prior to the date of
     such distribution by a fraction of which the numerator shall be the current
     market price per share (as defined in paragraph (e) (vii) (E) below) of the
     Common Stock on the record date  mentioned  below less the then fair market
     value (as  determined  by the Board in good  faith) of the  portion  of the
     capital stock or assets or evidences of  indebtedness  so distributed or of
     such rights or warrants  applicable  to one share of Common  Stock,  and of
     which the  denominator  shall be the current  market price per share of the
     Common Stock on such record date; provided,  however, that if the then fair
     market value (as so  determined) of the portion of the Securities or Assets
     so  distributed  applicable  to one  share of  Common  Stock is equal to or
     greater than the current  market price per share of the Common Stock on the
     record date mentioned above, in lieu of the foregoing adjustment,  adequate
     provision  shall  be  made  so that  each  holder  of  shares  of the  Dual
     Convertible  Preferred Stock shall have the right to receive the amount and
     kind of  Securities  and Assets such holder  would have  received  had such
     holder  converted each such share of the Dual  Convertible  Preferred Stock
     immediately prior to the record date for the distribution of the Securities
     or Assets.  Such adjustment  shall become effective  immediately  after the
     record date for the determination of shareholders  entitled to receive such
     distribution.

     (E) For the purposes of any computation  under paragraph (e) (vii), and for
     the purposes of paragraphs  (e) (v) and (g)(ii),  the current  market price
     per share of Common  Stock at any date shall be deemed to be the average of
     the daily closing prices for the 20 consecutive  trading days commencing on
     the 30th trading day prior to the date in question.  The closing  price for
     each day shall be (i) if the Common  Stock is listed or admitted to trading
     on a national securities exchange,  the closing price on the New York Stock
     Exchange  Consolidated  Tape (or any  successor  composite  tape  reporting
     transactions on national securities exchanges) or, if such a composite tape
     shall not be in use or shall not report  transactions  in the Common Stock,
     the  last  reported  sales  price  regular  way on the  principal  national
     securities  exchange  on which the Common  Stock is listed or  admitted  to
     trading  (which  shall be the  national  securities  exchange  on which the
     greatest  number of shares of Common  Stock has been traded  during such 20
     consecutive  trading days),  or, if there is no transaction on any such day
     in any such situation, the mean of the bid and asked prices on such day or,
     (ii) if the Common  Stock is not listed or  admitted to trading on any such
     exchange,  the closing price, if reported,  or, if the closing price is not
     reported,  the average of the  closing bid and asked  prices as reported by
     the National  Association of Securities Dealers Automated  Quotation System
     ("NASDAQ")  or,  (iii) if bid and asked prices for the Common Stock on each
     such day shall not have been reported  through  NASDAQ,  the average of the
     bid and asked prices for such date as furnished by any three New York Stock
     Exchange member firms regularly making a market in the Common Stock and not
     affiliated with the Corporation  selected for such purpose by the Board or,
     (iv) if no such  quotations  are  available,  the fair market  value of the
     Common  Stock  as  determined  by a New York  Stock  Exchange  member  firm
     regularly  making a market in the Common Stock selected for such purpose by
     the Board.

     (F) No adjustment  in the  Conversion  Price shall be required  unless such
     adjustment  would  require an  increase  or decrease of at least 1% of such
     price;  provided,  however,  that any  adjustments  which by reason of this
     paragraph  (e)  (vii)  (F) are not  required  to be made  shall be  carried
     forward  and  taken  into  account  in  any  subsequent   adjustment.   All
     calculations  under this  paragraph  (e) (vii) shall be made to the nearest
     one hundredth of a cent or to the nearest  one-hundredth of a share, as the
     case may be.

     (G) If the  Corporation  shall  be a party  to any  transaction,  including
     without  limitation a merger,  consolidation,  sale of all or substantially
     all of the Corporation's  assets,  liquidation or  recapitalization  of the
     Common Stock (each of the foregoing being referred to as a  "Transaction"),
     in each case (except in the case of a Common Stock  Fundamental  Change (as
     hereinafter defined))

                                       C-6

<PAGE>

     as a result of which  shares of Common  Stock shall be  converted  into the
     right to receive stock, securities or other property (including cash or any
     combination  thereof),  in  addition  to the  right  to  exchange  the Dual
     Convertible  Preferred Stock for Holding Common Stock,  which shall survive
     the  consummation of any such  Transaction,  each share of Dual Convertible
     Preferred Stock shall thereafter be convertible into the kind and amount of
     shares of stock and other  securities  and property  receivable  (including
     cash) upon the  consummation of such Transaction by a holder of that number
     of  shares  of  Common  Stock  into  which  one  share of Dual  Convertible
     Preferred Stock was convertible immediately prior to such Transaction.  The
     Corporation  shall not be a party to any  Transaction  unless  the terms of
     such  Transaction  are consistent with the provisions of this paragraph (e)
     (vii)  (G) and it shall  not  consent  or agree  to the  occurrence  of any
     Transaction  until the  corporation  has entered into an agreement with the
     successor or purchasing  entity, as the case may be, for the benefit of the
     holders  of the Dual  Convertible  Preferred  Stock,  which  shall  contain
     provisions (i) enabling the holders of the Dual Convertible Preferred Stock
     to convert  into the  consideration  received by holders of Common Stock at
     the  Conversion   Price   immediately   after  such  Transaction  and  (ii)
     acknowledging  the  right of the  Dual  Convertible  Preferred  Stock to be
     exchanged  for Holding  Common  Stock and  assuming  any  obligations  with
     respect  thereto.  The  provisions  of this  paragraph  (e) (vii) (G) shall
     similarly apply to successive Transactions.

     (H) In the event of a Common Stock  Fundamental  Change, in addition to the
     right to exchange the Dual  Convertible  Preferred Stock for Holding Common
     Stock,  which shall  survive  the  consummation  of any such  Common  Stock
     Fundamental Change, each share of Dual Convertible Preferred Stock shall be
     convertible  into  common  stock of the kind  received by holders of Common
     Stock as the result of such Common Stock Fundamental Change. The Conversion
     Price immediately  following such Common Stock Fundamental  Change shall be
     the  Conversion  Price in effect  immediately  prior to such  Common  Stock
     Fundamental Change multiplied by a fraction,  the numerator of which is the
     Purchaser Stock Price (as hereinafter defined) and the denominator of which
     is the Applicable Price (as hereinafter defined). The Corporation shall not
     consent or agree to the occurrence of any Common Stock  Fundamental  Change
     until the  Corporation  has entered into an agreement with the successor or
     purchasing  entity,  as the case may be, for the  benefit of the holders of
     the Dual Convertible  Preferred Stock,  which shall contain  provisions (i)
     enabling  the holders of the Dual  Convertible  Preferred  Stock to convert
     into  the  consideration  received  by  holders  of  Common  Stock  at  the
     Conversion  Price  immediately  after  such  Fundamental  Change  and  (ii)
     acknowledging  the  right of the  Dual  Convertible  Preferred  Stock to be
     exchanged  for Holding  Common  Stock and  assuming  any  obligations  with
     respect  thereto.  The  provisions  of  this  paragraph  (e)(vii)(H)  shall
     similarly apply to successive Common Stock Fundamental Changes.

     (I) As used herein:

     (1) The term  "Applicable  Price"  means the current  market  price for one
     share  of  the  Common  Stock  (determined  in  accordance  with  paragraph
     (e)(vii)(E))  on the record  date for the  determination  of the holders of
     Common  Stock  entitled to receive  common  stock in  connection  with such
     Common Stock  Fundamental  Change,  or, if there is no such record date, on
     the date upon  which the  holders of Common  Stock  shall have the right to
     receive such common stock.

     (2) The term "Common Stock Fundamental Change" shall mean the occurrence of
     any transaction or event in connection with which all or substantially  all
     the Common Stock shall be exchanged for,  converted  into,  acquired for or
     shall constitute solely the right to receive common stock that, for the ten
     consecutive trading days immediately prior to such Common Stock Fundamental
     Change, has been admitted for listing on a national  securities exchange or
     quoted on the  National  Market  System of NASDAQ  (whether  by means of an
     exchange  order,   liquidation,   tender  offer,   consolidation,   merger,
     combination, reclassification, recapitalization or otherwise).

                                       C-7

<PAGE>

              (3) The term  "Purchaser  Stock Price" shall mean, with respect to
              any Common Stock Fundamental  Change, the current market price for
              one share of the common stock  received by holders of Common Stock
              in such Common Stock Fundamental  Change (determined in accordance
              with paragraph (e)(vii)(E) as if such paragraph were applicable to
              such common stock) on the record date for the determination of the
              holders of Common Stock  entitled to receive such common stock or,
              if there  is no such  record  date,  on the date  upon  which  the
              holders  of Common  Stock  shall  have the right to  receive  such
              common stock.

              (J) For the  purposes of this  paragraph  (e)(vii)  and  paragraph
              (e)(x), the term "shares of Common Stock" shall mean (i) the class
              of stock  designated as the Common Stock of the Corporation at the
              date  hereof  or (ii) any  other  class of  stock  resulting  from
              successive changes or  reclassifications of such shares consisting
              solely of changes in par value, or from no par value to par value.
              If at any time,  as a result of an  adjustment  made  pursuant  to
              paragraphs  (e) (vii) (A),  (D), (G) or (H) above,  the holders of
              Dual Convertible  Preferred Stock shall become entitled to receive
              any securities  other than shares of Common Stock,  thereafter the
              number of such other securities so issuable upon conversion of the
              shares of Dual  Convertible  Preferred  Stock  shall be subject to
              adjustment  from  time to time in a manner  and on terms as nearly
              equivalent as practicable  to the  provisions  with respect to the
              shares  of Dual  Convertible  Preferred  Stock  contained  in this
              paragraph (e) (vii).

              (K)  Notwithstanding  the  foregoing,   in  any  case  which  this
              paragraph  (e) (vii)  provides  that an  adjustment  shall  become
              effective  immediately  after a  record  date  for an  event,  the
              Corporation  may defer  until  the  occurrence  of such  event (i)
              issuing to the holder of any share of Dual  Convertible  Preferred
              Stock  converted  after such record date and before the occurrence
              of such event the additional  shares of Common Stock issuable upon
              such  conversion  before giving effect to such adjustment and (ii)
              paying to such  holder any amount in cash in lieu of any  fraction
              pursuant to paragraph (e)(v).

              (L) If the Corporation  shall take any action affecting the Common
              Stock,  other than action  described in this  paragraph (e) (vii),
              which in the  opinion  of the  Board  would  materially  adversely
              affect the conversion  rights of the holders of the shares of Dual
              Convertible  Preferred  Stock,  the Conversion  Price for the Dual
              Convertible  Preferred  Stock  may  be  adjusted,  to  the  extent
              permitted by law, in such manner, if any, and at such time, as the
              Board  may  determine  in  good  faith  to  be  equitable  in  the
              circumstances.  Failure  of the  Board  to  provide  for any  such
              adjustment  prior to the effective  date of any such action by the
              Corporation affecting the Common Stock shall be evidence that such
              Board has  determined  that it is equitable to make no adjustments
              in the circumstances.

              (viii)  Whenever  the  Conversion  Price  is  adjusted  as  herein
              provided,  the Chief Financial  Officer of the  Corporation  shall
              compute  the  adjusted  Conversion  Price in  accordance  with the
              foregoing provisions and shall prepare a certificate setting forth
              such adjusted  Conversion  Price and showing in reasonable  detail
              the facts  upon  which such  adjustment  is based.  A copy of such
              certificate   shall  be  filed  promptly  with  the  Common  Stock
              Conversion Agent. Promptly after delivery of such certificate, the
              Corporation  shall  prepare  a notice  of such  adjustment  of the
              Conversion  Price setting forth the adjusted  Conversion Price and
              the date on which such adjustment becomes effective and shall mail
              such  notice of such  adjustment  of the  Conversion  Price to the
              holder of each share of Dual  Convertible  Preferred  Stock at his
              last address as shown on the stock books of the Corporation.

                                       C-8

<PAGE>

          (ix)  The  Corporation  will  pay any and all  documentary,  stamp  or
          similar  issue or  transfer  taxes  payable in respect of the issue or
          delivery of shares of Common Stock on the conversion of shares of Dual
          Convertible  Preferred Stock pursuant to this paragraph (e); provided,
          however,  that the  Corporation  shall not be  required to pay any tax
          which may be  payable  in  respect  of any  registration  or  transfer
          involved in the issue or delivery of shares of Common  Stock in a name
          other than that of the registered holder of Dual Convertible Preferred
          Stock  converted  or to be  converted,  and no such issue or  delivery
          shall be made  unless and until the person  requesting  such issue has
          paid to the Corporation the amount of any such tax or has established,
          to the satisfaction of the Corporation, that such tax has been paid.

          (x) (A) The Corporation shall at all times reserve and keep available,
          free from all liens, charges and security interests and not subject to
          any  preemptive  rights,  out of the aggregate of its  authorized  but
          unissued Common Stock or its issued Common Stock held in its treasury,
          or both,  for the  purpose of  effecting  the  conversion  of the Dual
          Convertible Preferred Stock, the full number of shares of Common Stock
          then deliverable upon the conversion of all outstanding  shares of the
          Dual Convertible Preferred Stock.

          (B) Before taking any action which would cause an adjustment  reducing
          the  Conversion  Price below the then par value (if any) of the Common
          Stock  issuable  upon  conversion  of the Dual  Convertible  Preferred
          Stock,  the Corporation  will take any corporate  action which may, in
          the opinion of its counsel, be necessary in order that the Corporation
          may validly and legally issue fully paid and  nonassessable  shares of
          such Common Stock at such adjusted Conversion Price.

          (xi)  If  (A)  the  Corporation   shall  declare  a  dividend  on  its
          outstanding Common Stock (excluding ordinary cash dividends) or make a
          distribution to holders of its Common Stock; (B) the Corporation shall
          authorize  the  granting to the holders of the Common Stock of rights,
          options, warrants or convertible or exchangeable securities containing
          the right to  subscribe  for or purchase any shares of Common Stock or
          any of its securities;  (C) there shall be any reclassification of the
          Common Stock or any  consolidation  or merger to which the Corporation
          is a  party  and  for  which  approval  of  any  shareholders  of  the
          Corporation   is  required,   or  the  sale  or  transfer  of  all  or
          substantially all of the assets of the Corporation; or (D) there shall
          be any Common Stock  Fundamental  Change;  then the Corporation  shall
          cause to be mailed to the  holders  of shares of the Dual  Convertible
          Preferred  Stock at their addresses as shown on the stock books of the
          Corporation,  as promptly as possible,  but at least 15 days, prior to
          the applicable date  hereinafter  specified,  a notice stating (l) the
          date on which a record is to be taken for the purpose of such dividend
          or  distribution,  or, if a record is not to be taken,  the date as of
          which the  holders of Common  Stock of record to be  entitled  to such
          dividend or distribution are to be determined or (2) the date on which
          such reclassification, consolidation, merger, sale, transfer or Common
          Stock Fundamental Change is expected to become effective, and the date
          as of which it is  expected  that  holders  of Common  Stock of record
          shall be  entitled  to  exchange  their  shares  of  Common  Stock for
          securities or other property  deliverable upon such  reclassification,
          consolidation,  merger,  sale,  transfer or Common  Stock  Fundamental
          Change.

          (f) Holding Exchange.

          (i) Upon the terms and in the manner set forth in this  paragraph (f),
          the shares of Dual Convertible  Preferred Stock shall be exchangeable,
          in whole, but not in part, at the option of the holders thereof,  upon
          surrender to the  Corporation of the  certificates  representing  such
          shares of Dual Convertible Preferred Stock, for a number of fully paid
          and  nonassessable  shares of Holding Common Stock equal to 50% of the
          shares of Holding Common Stock on a fully diluted basis on the Holding
          Exchange Date (as hereinafter defined).

          (ii)  On the  Issue  Date,  all  of the  shares  of  Dual  Convertible
          Preferred  Stock  will be issued to one or more  limited  partnerships
          (the  "Partnerships"),  for which Kohlberg Kravis Roberts & Co. or one
          of its affiliates acts as sole general partner. The Partnerships shall
          distribute all shares of

                                       C-9

<PAGE>

     Dual  Convertible  Preferred  Stock then owned by the  Partnerships  to the
     partners thereof (the  "Distribution") upon the earlier to occur of (A) the
     date of the Automatic Early  Distribution  (as hereinafter  defined) or (B)
     the date that is six years  after the Issue Date,  unless the  Partnerships
     shall have  received  the consent of the Board of  Governors of the Federal
     Reserve  System (the "Federal  Reserve  Board") to an  alternative  date on
     which to effect the Distribution  (which shall not be earlier than the date
     that is four years after the Issue Date). The  Partnerships  shall promptly
     notify the Corporation of the Distribution.

     (iii) The shares of Dual Convertible  Preferred Stock shall be exchangeable
     for Holding  Common Stock,  in whole,  but not in part, in accordance  with
     this paragraph (f), (A) at any time after the Automatic Early  Distribution
     shall have been  effected  and before the date that is ten years  after the
     Issue Date,  or (B) from time to time after the date that is (x) four years
     after the Issue Date or at any time after such date, if the Partnerships do
     not own any shares of Dual Convertible Preferred Stock on any such date and
     before  the date that is ten years  after the Issue  Date,  or (y) the date
     that the  Distribution  shall have been effected,  which shall be six years
     after the Issue  Date  unless the  Partnerships  shall  have  received  the
     consent of the Federal  Reserve  Board to an  alternative  date on which to
     effect the  Distribution  (which shall not be earlier than the date that is
     four  years  after the Issue  Date) and  before  the date that is ten years
     after the Issue Date (the period of time set forth in either  clause (x) or
     (y) of this  paragraph  (f)(iii)(B)  is referred to herein as the "Exchange
     Period").

     (iv) At any time and from time to time  during  the  Exchange  Period,  the
     holders of a majority of the shares of the Dual Convertible Preferred Stock
     shall  have  the  right  to  have  an  independent   nationally  recognized
     investment  banking  firm  render an opinion (an  "Appraisal")  of the fair
     price for all the outstanding shares of Holding Common Stock as if all such
     shares were to be sold to a third party in their entirety reflecting a full
     control  premium  (the  "Appraised  Price").  The fees and expenses of such
     investment  banking firm shall be paid by the Corporation.  The Corporation
     shall be entitled to reduce the amount of dividends that would otherwise be
     payable on the Dual  Convertible  Preferred Stock pursuant to paragraph (c)
     (i) by the amount of such fees and expenses  paid by the  Corporation.  The
     investment  banking firm that performs each Appraisal  shall be selected by
     the  Corporation  but shall be  reasonably  acceptable  to the holders of a
     majority of the shares of the Dual Convertible Preferred Stock. The holders
     of a majority of the shares of the Dual  Convertible  Preferred Stock shall
     have 30 days to accept or reject the Appraised  Price set by any Appraisal.
     The Dual Convertible  Preferred Stock will become  exchangeable for Holding
     Common  Stock  for a period of 90 days  commencing  on the date that is six
     months  after the  written  acceptance  by the holders of a majority of the
     shares of the Dual  Convertible  Preferred Stock of the Appraised Price set
     by an Appraisal.  If the holders of the Dual Convertible Preferred Stock do
     not elect to exchange their shares of the Dual Convertible  Preferred Stock
     for Holding  Common  Stock  during any such 90-day  period,  in addition to
     their  other  rights  hereunder,  the  holders  shall be  entitled  to have
     additional   Appraisals   rendered  and  to   otherwise   comply  with  the
     requirements  hereof to have the Dual  Convertible  Preferred  Stock  again
     become exchangeable for Holding Common Stock.

     (v) The right to exchange the Dual Convertible  Preferred Stock for Holding
     Common  Stock  may also be  exercised  at any time on or after the 60th day
     after the Corporation  shall have given notice to the holders of the shares
     of the Dual Convertible Preferred Stock that the Corporation's consolidated
     Tier 1 capital  leverage  ratio,  based on the rules and regulations of the
     Federal   Reserve  Board  as  currently  in  effect  (using  year-end  1992
     standards) as disclosed in any report of condition filed by the Corporation
     with any bank regulatory  authority,  adjusted to include the Corporation's
     goodwill existing at the Issue Date, shall be less than 3%. The Corporation
     shall  give the  holders of the  shares of the Dual  Convertible  Preferred
     Stock immediate notice if its consolidated Tier 1 capital leverage ratio as
     reported in any such  regulatory  filing,  adjusted to include its goodwill
     existing  at the Issue Date,  falls below 3%.  Prior to the fifth day after
     the Partnerships shall have

                                      C-10

<PAGE>

     received  such  notice,  unless the  Partnerships  shall have  received the
     consent of the Federal  Reserve  Board to an  extension  of such date,  the
     Partnerships  shall effect the  Distribution  with respect to all shares of
     Dual  Convertible  Preferred  Stock  then  owned by the  Partnerships  (the
     "Automatic Early  Distribution").  The Corporation shall cause an Appraisal
     to be prepared at the Corporation's expense and delivered to the holders of
     the shares of the Dual Convertible Preferred Stock within 20 days after the
     Corporation's  notice of capital  deficiency.  The holders of a majority of
     the shares of the Dual  Convertible  Preferred  Stock shall have 20 days to
     accept or  reject  such  Appraisal.  If such  Appraisal  is  accepted,  the
     Corporation  may  redeem  at its  option,  with the prior  approval  of the
     Federal Reserve Board, the Dual  Convertible  Preferred Stock in whole, but
     not in part,  for the Gross  Redemption  Price,  determined  and payable in
     accordance with paragraph (g) below.

     (vi) In order to exchange  shares of the Dual  Convertible  Preferred Stock
     into Holding  Common  Stock,  there shall be  delivered to the  Corporation
     written  evidence  reasonably  satisfactory  to it that  the  holders  of a
     majority of the shares of Dual Convertible  Preferred Stock have elected to
     exchange the Dual  Convertible  Preferred  Stock into Holding  Common Stock
     (the "Holding Exchange  Election"),  which election shall be binding on all
     the holders of the shares of the Dual  Convertible  Preferred  Stock.  Each
     holder of shares of the Dual Convertible  Preferred Stock shall (A) deliver
     a  written  notice of the name or names in which  such  holder  wishes  the
     certificate or certificates for shares of Holding Common Stock to be issued
     to the  Corporation at its principal  office or at the office of the agency
     which may be maintained  for such purpose (the "Holding  Exchange  Agent"),
     (B) surrender the certificate for such shares of Dual Convertible Preferred
     Stock to the Corporation or the Holding Exchange Agent, accompanied,  if so
     required by the  Corporation or the Holding  Exchange  Agent,  by a written
     instrument or instruments of transfer in form  reasonably  satisfactory  to
     the  Corporation or the Holding  Exchange Agent duly executed by the holder
     or his attorney  duly  authorized  in writing,  and (C) pay any transfer or
     similar tax required by paragraph (f)(x)(A).

     (vii) (A) The "Holding  Exchange"  shall be deemed to have been effected at
     the  close of  business  on the  fifth  business  day  after  the date (the
     "Holding  Exchange Date") on which the Corporation  shall have received the
     written notice of the Holding Exchange Election. Immediately upon exchange,
     the rights of all the  holders of Dual  Convertible  Preferred  Stock shall
     cease and the  persons  entitled  to receive  the shares of Holding  Common
     Stock  upon the  exchange  of Dual  Convertible  Preferred  Stock  shall be
     treated for all  purposes as having  become the  beneficial  owners of such
     shares of Holding Common Stock; provided,  however, that such persons shall
     be entitled to receive when paid  dividends  accrued on such shares of Dual
     Convertible Preferred Stock to the last preceding dividend payment date and
     unpaid as of the date of such exchange.

     (B) As promptly as practicable  after the Holding  Exchange Date subject to
     the provisions of paragraph (f) (x), the Corporation shall deliver or cause
     to be delivered at the office or agency of the Holding  Exchange  Agent, to
     or upon the written order of the holders of the surrendered  shares of Dual
     Convertible Preferred Stock, a certificate or certificates representing the
     number of fully paid and nonassessable  shares of Holding Common Stock into
     which such shares of Dual  Convertible  Preferred Stock have been exchanged
     in accordance with the provisions of this paragraph (f).

     (viii) No  fractional  shares or scrip  representing  fractional  shares of
     Holding  Common  Stock  shall  be  issued  upon  the  exchange  of the Dual
     Convertible Preferred Stock for Holding Common stock. The Corporation shall
     cause  Holding to effect a stock  split or reverse  stock  split so that no
     fractional shares become deliverable pursuant to the Holding Exchange.

     (ix) The holders of shares of Dual Convertible Preferred Stock at the close
     of business on a dividend  payment record date shall be entitled to receive
     the dividend payable on such shares on the  corresponding  dividend payment
     date  notwithstanding the exchange thereof or the Corporation's  default in
     payment of the dividend due on such dividend payment date.

                                      C-11

<PAGE>

          (x) (A) The  Corporation  will pay any and all  documentary,  stamp or
          similar  issue or  transfer  taxes  payable in respect of the issue or
          delivery of shares of Holding  Common  Stock on the exchange of shares
          of Dual  Convertible  Preferred  Stock pursuant to this paragraph (f);
          provided,  however,  that the Corporation shall not be required to pay
          any tax  which  may be  payable  in  respect  of any  registration  or
          transfer involved in the issue or delivery of shares of Holding Common
          Stock in a name  other  than  that of the  registered  holder  or Dual
          Convertible Preferred Stock exchanged or to be exchanged,  and no such
          issue or delivery shall be made unless and until the person requesting
          such issue has paid to the  Corporation  the amount of any such tax or
          has established, to the satisfaction of the Corporation, that such tax
          has been paid.

          (B) If the Board of Directors of Holding determines in good faith that
          (i) the  declaration  and payment of the dividend note (the  "Dividend
          Note")  described  in  Section 3 of the  Supplemental  Tax  Allocation
          Agreement  between the Corporation  and Holding,  dated the Issue Date
          (the "Tax Allocation Agreement"),  would cause Holding to be unable to
          comply with regulatory capital  maintenance  requirements and policies
          then in  effect  or with  safe and  sound  banking  practices  or (ii)
          Holding will have insufficient cash to pay the Dividend Note, then the
          Corporation  may condition the issuance of Holding Common Stock to any
          holder of the Dual  Convertible  Preferred Stock upon the receipt of a
          cash capital contribution (a "Capital  Contribution") from such holder
          to Holding  concurrently  with such issuance equal to the product of a
          fraction,  the  numerator  of which  equals  the  number  of shares of
          Holding  Common  Stock  for  which  such  holder's  Dual   Convertible
          Preferred  Stock may be exchanged and the  denominator of which equals
          the  total  number  of shares of  Holding  Common  Stock  that will be
          outstanding (on a fully diluted basis) after all of the shares of Dual
          Convertible  Preferred  Stock have been  exchanged,  multiplied by the
          amount of the Dividend Note and, in such event,  the  declaration  and
          payment of the Dividend Note to the  Corporation  will be  conditioned
          upon Holding's receipt of a Capital  Contribution from the Corporation
          equal to 50% of the amount of the Dividend Note. Except as provided in
          this paragraph (f) (x), the holders of the Dual Convertible  Preferred
          Stock  shall  have no  obligation  to make any  capital  contribution,
          including,  without  limitation,  with respect to the  obligations  of
          Holding to the Corporation under the Tax Allocation Agreement.

          (C) The Board of Directors of Holding shall give written notice of its
          determination  to  require a Capital  Contribution  to each  holder of
          record of the shares of the Dual Convertible  Preferred  Stock,  which
          notice  shall  state the  amount  of such  holder's  required  Capital
          Contribution  and the  consequences  of failing  to make such  Capital
          Contribution.  If any holder of the Dual  Convertible  Preferred Stock
          fails to make such  holder's  Capital  Contribution  within 90 days of
          such  notice,  the  shares of  Holding  Common  Stock  for which  such
          holder's  shares  of  the  Dual  Convertible  Preferred  Stock  may be
          exchanged   (the   "Escrowed   Shares")  shall  be  deposited  by  the
          Corporation in escrow with an independent trustee (the "Trustee") that
          is not affiliated with the Corporation. The Trustee shall be empowered
          and directed to sell such of the Escrowed Shares as will be sufficient
          to realize net proceeds (after the payment of the fees and expenses of
          the Trustee)  equal to such holder's  required  Capital  Contribution,
          together with interest on such amount at the prime rate then in effect
          at the Corporation's  banking subsidiaries  commencing on the 90th day
          after the notice of such Capital Contribution ("Interest"). The holder
          of the shares of the Dual  Convertible  Preferred  Stock to which such
          Escrowed  Shares relate may obtain the release of such Escrowed Shares
          from the  Trustee  at any  time  prior  to the  Trustee's  disposition
          thereof  by paying the amount of the  Capital  Contribution,  together
          with  Interest  thereon,  to the Trustee.  The Trustee  shall have the
          right to sell such of the Escrowed  Shares in a public  offering or in
          one or more private  sales as will result in the receipt of sufficient
          proceeds,  after the  payment of the fees and  expenses of the Trustee
          therefrom,  to pay the required  Capital  Contribution,  together with
          Interest  thereon,  with respect to such Escrowed Shares.  The Trustee
          shall  use its best  efforts  to  obtain  the  highest  price  for the
          Escrowed  Shares to be sold. The Trustee shall not be prohibited  from
          selling,  and shall be  specifically  authorized  to sell,  any of the
          Escrowed  Shares  to the  Corporation  provided  that the  Corporation
          purchases such shares for a  consideration  at least equal to the book
          value thereof.

                                      C-12

<PAGE>

     Upon  the  receipt  of  sufficient  proceeds  to pay the  required  Capital
     Contribution,  together with Interest thereon, the balance of such Escrowed
     Shares  will be released  to the holder of the Dual  Convertible  Preferred
     Stock to  which  such  Escrowed  Shares  relate  in  exchange  for the Dual
     Convertible Preferred Stock held by such holder.

     (g) Optional Redemption.

     (i) The  Corporation  may redeem at its option,  with the prior approval of
     the Federal Reserve Board, the Dual Convertible  Preferred Stock, in whole,
     but not in part, at any time during the period after the  acceptance of any
     Appraisal  by the holders of a majority  of the shares of Dual  Convertible
     Preferred  Stock but before the 90-day period  following the  acceptance of
     any Appraisal  during which the Dual  Convertible  Preferred  Stock becomes
     exchangeable for Holding Common Stock in accordance with paragraph (f) (iv)
     or before the Dual  Convertible  Preferred Stock becomes  exchangeable  for
     Holding  Common  Stock in  accordance  with  paragraph  (f)(v)  above  (the
     "Optional  Redemption  Period"),  at a redemption price equal to 50% of the
     Appraised Price (the "Gross Redemption  Price"),  together with accrued and
     unpaid  dividends  thereon to the date of redemption.  The Appraised  Price
     that is applicable to any Optional Redemption Period shall be the Appraised
     Price set forth in the Appraisal, the acceptance of which gave rise to such
     Optional Redemption Period.

     (ii) The Gross  Redemption  Price shall be reduced by the  aggregate of (A)
     the aggregate current market price of the shares of Common Stock into which
     the Dual Convertible Preferred Stock would then be convertible,  regardless
     of whether such shares are actually convertible at such time (which current
     market price shall be determined in accordance with paragraph (e) (vii) (E)
     and the date in question  for purposes  thereof  shall be the date that the
     Optional Redemption Notice (as hereinafter defined) is mailed in accordance
     with paragraph  (g)(iii) below) or, if any Transaction has been effected in
     which  shares of Common  Stock  were  converted  into the right to  receive
     stock,  securities or other  property  (including  cash or any  combination
     thereof)  (the  "Transaction  Consideration")  and the  Common  Stock is no
     longer outstanding,  the value of the Transaction  Consideration into which
     the Dual Convertible Preferred Stock would then be convertible, and (B) the
     value of the rights to purchase  Common Stock (the "Rights")  issued to the
     Partnerships on the Issue Date. The value of the Rights shall be determined
     as follows:

     (1) with respect to any portion of the Rights that has been  exercised  and
     the holder of such Rights received Common Stock upon the exercise  thereof,
     the value of such Rights  shall be equal to the  aggregate  current  market
     price of the Common Stock  received  upon the exercise of the Rights on the
     date of exercise  less the  aggregate  exercise  price paid for such Common
     Stock (which  current  market price shall be determined in accordance  with
     paragraph (e) (vii) (E) and the date in question for purposes thereof shall
     be the date of exercise);

     (2) with respect to any portion of the Rights that has not been  exercised,
     the value of such Rights  shall be equal to the  aggregate  current  market
     price of the Common  Stock that the  holders of such  Rights  would then be
     entitled to receive upon the exercise  thereof in their  entirety  less the
     aggregate  exercise  price that would  then be payable  upon such  exercise
     (which  current  market  price  shall  be  determined  in  accordance  with
     paragraph (e) (vii) (E) and the date in question for purposes thereof shall
     be the date that the Optional Redemption Notice is mailed); and

     (3) with respect to any portion of the Rights that has been  exercised  and
     the  Corporation  exercised  its option to purchase such Rights rather than
     issue  Common  Stock upon the  exercise  thereof,  the value of such Rights
     shall be equal to the  aggregate  purchase  price  received  by the holders
     thereof upon the Corporation's purchase of such Rights.

     The value of the Transaction Consideration shall be determined as follows:

     (1) with  respect to any  portion  of the  Transaction  Consideration  that
     consists  of stock or  securities,  the value of such  stock or  securities
     shall be equal to the aggregate current market price

                                      C-13

<PAGE>

     of such stock or securities  (determined  in accordance  with paragraph (e)
     (vii) (E) as if such paragraph were  applicable to such stock or securities
     and the date in question  for purposes  thereof  shall be the date that the
     Optional Redemption Notice is mailed); and

     (2) with  respect to any  portion  of the  Transaction  Consideration  that
     consists of other property, the value of such other property shall be equal
     to its then  aggregate fair market value as determined by the Board in good
     faith.

     If the Corporation certifies in the Optional Redemption Notice that it must
     report gain,  and that it will do so on its tax return for the taxable year
     of the redemption, that will result in an actual income tax liability or an
     actual  reduction  in income  tax refund (or  combination  thereof)  on the
     income tax return of the Corporation for the taxable year of the redemption
     as a  direct  result  of the  actual  redemption  of the  Dual  Convertible
     Preferred  Stock for cash  and/or  the  issuance  of  Common  Stock or debt
     securities  of the  Corporation  pursuant to  paragraph  (g) (i), the Gross
     Redemption  Price  shall be reduced by  one-half of the amount of the total
     income tax  liability  actually to be  incurred as a result of,  and/or the
     actual  reduction in income tax refund to occur caused by, such redemption,
     as will be reported on the income tax return of the Corporation to be filed
     for the taxable year of the redemption,  including any income tax for which
     the Corporation is liable as a result of such reduction. If the Corporation
     does not expect to incur an actual tax liability or reduction in refund (or
     combination  thereof) in the year of the redemption,  the Gross  Redemption
     Price shall be reduced by one-half of the amount determined by the Board of
     Directors of the  Corporation  in good faith,  equal to the  projected  tax
     liability to be incurred by the  Corporation in future years as a result of
     the redemption  appropriately discounted to take into account the period of
     time before such tax liability  will  actually be paid by the  Corporation.
     The  Corporation  will  not  provide  the  certification  in  the  Optional
     Redemption Notice unless there is substantial  authority that requires gain
     to be recognized by the  Corporation  on the  redemption and no substantial
     authority  supporting  the  position  that  gain is not  recognized  by the
     Corporation on the redemption.

If the Corporation  subsequently  receives a refund of all or any portion of the
taxes paid or has a reduction in the tax liability  that resulted in a reduction
of the Gross  Redemption  Price,  the Corporation  shall promptly pay the former
holders of the Dual Convertible  Preferred Stock their respective  proportionate
share of 50% of such refund or reduction  in tax  liability,  together  with any
interest  at the  underpayment  rate set  forth in  Section  6621(a)  (2) of the
Internal Revenue Code of 1986, as amended. The Gross Redemption Price reduced by
the value of the Rights in  accordance  with clause (B) above and any  reduction
pursuant  to the three  preceding  sentences  shall be referred to herein as the
"Net  Redemption  Price",  and further  reduced by the aggregate  current market
price  of  the  Common  Stock  or  the  aggregate   value  of  the   Transaction
Consideration in accordance with clause (A) above shall be referred to herein as
the "Balance".

(iii) The Net Redemption  Price shall be payable to the holders of the shares of
Dual Convertible Preferred Stock as follows:

          (A) certificates representing the number of shares of Common Stock or,
          if any Transaction has been effected,  certificates  representing  the
          number  of  shares  of stock or  securities  together  with any  other
          property,  into which the Dual Convertible  Preferred Stock would then
          be  convertible,  regardless  of  whether  such  shares  are  actually
          convertible  at  such  time,  and  any  cash  payable  in  respect  of
          fractional shares as provided in paragraph (e)(v),  shall be delivered
          to the holders of the Dual  Convertible  Preferred Stock in accordance
          with the procedures for effecting a Common Stock Conversion; and

          (B) the Balance shall be payable, at the Corporation's  option, in any
          combination of cash or the Corporation's  capital and other securities
          having a realizable  market  value (as  determined  by an  independent
          nationally recognized investment banking firm selected and paid for by
          the Corporation and reasonably acceptable to the holders of at least a
          majority of the shares of the Dual Convertible  Preferred Stock) equal
          to the Balance.

                                      C-14

<PAGE>

          (iv) The  Corporation  shall have the  obligation to redeem,  with the
          prior  approval of the Federal  Reserve  Board,  the Dual  Convertible
          Preferred  Stock,  in whole,  but not in part, if (A) the  Corporation
          offers  to  redeem  (the  "Redemption  Offer")  the  Dual  Convertible
          Preferred Stock at a redemption  price other than the Gross Redemption
          Price,  which offer,  if made after the  Distribution  shall have been
          effected,  may only be made  during an Optional  Redemption  Period or
          during the period  after an Appraisal  has been  received and prior to
          the  acceptance  or rejection  thereof by the holders of the shares of
          the  Dual  Convertible  Preferred  Stock,  and  (B) the  holders  of a
          majority of the outstanding  shares of the Dual Convertible  Preferred
          Stock  shall  have  elected  to accept  the  Redemption  Offer,  which
          election shall be binding on all the holders of the shares of the Dual
          Convertible  Preferred Stock. Written notice of every Redemption Offer
          shall be given by first class mail, postage prepaid, to each holder of
          record of the shares of the Dual  Convertible  Preferred Stock at such
          holder's  address  as the same  appears on the stock  register  of the
          Corporation.  Each Redemption Offer shall state: (A) the consideration
          offered by the Corporation for all the shares of the Dual  Convertible
          Preferred Stock (the "Alternative Redemption Price"); (B) the proposed
          date on and the manner in which the Alternative Redemption Price would
          be payable;  and (C) the Gross  Redemption  Price,  the Net Redemption
          Price  and the  Balance,  together  with a  certificate  of the  Chief
          Financial  Officer  of the  Corporation  setting  forth in  reasonable
          detail the facts upon and the manner in which each was determined.

          (v) If  the  Corporation  shall  redeem  shares  of  Dual  Convertible
          Preferred Stock pursuant to this paragraph (g), written notice of such
          redemption (the "Optional  Redemption Notice") shall be given by first
          class  mail,  postage  prepaid,  mailed not less than 10 days nor more
          than 30 days prior to the redemption date, to each holder of record of
          the shares of the Dual  Convertible  Preferred  Stock at such holder's
          address as the same appears on the stock register of the  Corporation.
          The Optional  Redemption  Notice shall state: (A) the redemption date;
          (B) the  Gross  Redemption  Price,  the Net  Redemption  Price and the
          Balance, together with a certificate of the Chief Financial Officer of
          the Corporation  setting forth in reasonable detail the facts upon and
          the manner in which each was determined or the Alternative  Redemption
          Price,  as the  case  may be;  (C)  that  shares  of Dual  Convertible
          Preferred  Stock called for  redemption may be converted in accordance
          with,  and subject to the terms of,  paragraph  (e) hereof at any time
          prior to the date fixed for redemption  (unless the Corporation  shall
          default  in  payment of the Net  Redemption  Price or the  Alternative
          Redemption Price, in which case such right shall not terminate at such
          date); (D) the place or places where  certificates for such shares are
          to be  surrendered  for  payment  of the Net  Redemption  Price or the
          Alternative Redemption Price; (E) the amount of any accrued and unpaid
          dividends;  and (F) that  dividends on the shares to be redeemed  will
          cease to accrue on such redemption date.

          (vi) The Optional  Redemption  Notice having been mailed as aforesaid,
          from and after the  redemption  date (unless  default shall be made by
          the  Corporation  in  providing  money  for  the  payment  of the  Net
          Redemption Price or the Alternative Redemption Price) dividends on the
          shares of Dual  Convertible  Preferred Stock shall cease to accrue and
          said shares shall no longer be deemed to be outstanding and shall have
          the status of  authorized  but  unissued  shares of  Preferred  Stock,
          undesignated  as to series,  and all rights of the holders  thereof as
          shareholders of the Corporation  (except the right to receive from the
          Corporation  the Net Redemption  Price or the  Alternative  Redemption
          Price  and  any  accrued  and  unpaid  dividends)  shall  cease.  Upon
          surrender in  accordance  with the Optional  Redemption  Notice of any
          certificates for the shares so redeemed (properly endorsed or assigned
          for transfer,  if the Board of Directors of the  Corporation  shall so
          require  and the  Optional  Redemption  Notice  shall so state),  such
          shares  shall be redeemed  by the  Corporation  at the Net  Redemption
          Price or the  Alternative  Redemption  Price, as the case may be, plus
          any accrued and unpaid dividends thereon.

          (h) Voting Rights.

                                      C-15

<PAGE>

          (i) The  holders  of record of  shares of Dual  Convertible  Preferred
          Stock shall not be entitled to any voting rights except as hereinafter
          provided in this paragraph (h) or as otherwise provided by law.

          (ii)(A) Whenever any matter is required to be acted upon herein by the
          holders of a majority of the Dual  Convertible  Preferred  Stock,  the
          affirmative  vote of the holders of a majority of the outstanding Dual
          Convertible  Preferred  Stock,  whether  at a special  meeting of such
          holders called as hereinafter  provided,  or by the written consent of
          such  holders  pursuant  to  Section  7-1.1-30.3  of the Rhode  Island
          Business  Corporation  Act,  shall be required  to adopt such  matter,
          which  adoption  shall be binding on all the  holders of the shares of
          Dual Convertible Preferred Stock.

          (B) Upon the  written  request  of the  holders of at least 10% of the
          shares  of the Dual  Convertible  Preferred  Stock,  addressed  to the
          Secretary  of the  Corporation,  a proper  officer of the  Corporation
          shall call a special meeting of holders of Dual Convertible  Preferred
          Stock.  Such meeting  shall be held at the earliest  practicable  date
          upon the notice  required for special  meetings of  shareholders  at a
          place  designated  by the holders of at least 10% of the shares of the
          Dual Convertible  Preferred Stock. If such meeting shall not be called
          by the  proper  officers  of the  Corporation  within 5 days after the
          personal  service of such written  request  upon the  Secretary of the
          Corporation,  or within 10 days  after  mailing  the same  within  the
          United States,  by registered mail,  addressed to the Secretary of the
          Corporation  at its principal  office (such mailing to be evidenced by
          the  registry  receipt  issued by the  postal  authorities),  then the
          holders  of at least 10% of the shares of Dual  Convertible  Preferred
          Stock may designate in writing a holder of Dual Convertible  Preferred
          Stock to call such meeting at the expense of the Corporation, and such
          meeting  may be  called  by such  person  designated  upon the  notice
          required for special meetings of shareholders and shall be held at the
          same place as is elsewhere provided in this paragraph (h)(ii)(B).  Any
          holder of Dual  Convertible  Preferred Stock that would be entitled to
          vote at such  meeting  shall  have  access to the  stock  books of the
          Corporation  relating to the Dual Convertible  Preferred Stock and the
          right to examine and to make extracts therefrom, in person or by agent
          or  attorney,  at any  reasonable  time or times,  for the  purpose of
          causing  a  meeting  of  shareholders  to be  called  pursuant  to the
          provisions  of this  paragraph  or  otherwise  communicating  with the
          holders  of the Dual  Convertible  Preferred  Stock  or for any  other
          proper purpose.

          (C) At any  meeting of the holders of the Dual  Convertible  Preferred
          Stock, the presence in person or by proxy of the holders of a majority
          of the then  outstanding  shares of Dual  Convertible  Preferred Stock
          shall be required  and be  sufficient  to  constitute a quorum of such
          holders for the action to be taken by such class.  At any such meeting
          or  adjournment  thereof in the  absence of a quorum of the holders of
          shares of Dual Convertible  Preferred Stock, the holders of a majority
          of such  shares  present in person or by proxy shall have the power to
          adjourn  the  meeting  from time to time,  without  notice  (except as
          required  by law)  other than  announcement  at the  meeting,  until a
          quorum shall be present.

          (D) At any  meeting of the holders of the Dual  Convertible  Preferred
          Stock, the holders of a majority of the outstanding shares of the Dual
          Convertible Preferred Stock shall be entitled to designate a committee
          (the   "Committee")   consisting  of  as  many  holders  of  the  Dual
          Convertible  Preferred  Stock as the  holders  of a  majority  of such
          shares may determine to be appropriate. The Committee may be empowered
          to act on  behalf of all  holders  of the Dual  Convertible  Preferred
          Stock with respect to certain matters affecting the exchangeability of
          the Dual Convertible  Preferred Stock specified in paragraphs (f) (iv)
          and (f) (v) and the acceptability of the Corporation's selection of an
          investment  banking firm  hereunder if so designated by the holders of
          the  Dual  Convertible  Preferred  Stock  pursuant  to this  paragraph
          (h)(ii)(D);  provided,  however, that in no event may the Committee be
          empowered  to elect to convert the Dual  Convertible  Preferred  Stock
          into Common Stock,  to accept any Redemption  Offer or to exchange the
          Dual Convertible Preferred Stock for Holding Common Stock on behalf of
          the holders thereof.

                                      C-16

<PAGE>

          (iii) So long as any shares of the Dual  Convertible  Preferred  Stock
          are  outstanding,  the Corporation  shall not, without the affirmative
          vote or consent of the holders of at least 66 2/3% of the  outstanding
          shares of Dual Convertible  Preferred Stock,  voting as a class, given
          in person or by proxy, either in writing or by resolution adopted at a
          special  meeting  called for the purpose,  authorize  any new class of
          Senior Securities.

          (iv) So long as any shares of the Dual Convertible Preferred Stock are
          outstanding,  the Corporation  shall not, without the affirmative vote
          or  consent  of the  holders  of at least  66 2/3% of the  outstanding
          shares of Dual Convertible  Preferred Stock,  voting as a class, given
          in person or by proxy, either in writing or by resolution adopted at a
          special  meeting  called for the  purpose,  amend the  Certificate  of
          Incorporation  or this  Certificate  of  Designation  so as to  affect
          materially and adversely the specified rights, preferences, privileges
          or voting rights of shares of Dual Convertible Preferred Stock.

          (i) Other Redemption Rights.

          (i) If less than 10% of the shares of the Dual  Convertible  Preferred
          Stock  originally  issued is then  outstanding,  the  Corporation  may
          redeem at its option,  with the prior approval of the Federal  Reserve
          Board,  the Dual  Convertible  Preferred  Stock, in whole,  but not in
          part,  at any time on or after the date  that is ten  years  after the
          Issue Date, at a redemption price of $200 per share (the "Stated Value
          Redemption Price"), together with accrued and unpaid dividends thereon
          to the date of redemption, without interest.

          (ii) The Corporation may redeem at its option, with the prior approval
          of the Federal Reserve Board, the Dual Convertible Preferred Stock, in
          whole,  but not in part,  at any time on or after  the date that is 12
          years after the Issue Date, at a redemption price in cash equal to the
          Fair  Market  Value  (as  hereinafter  defined)  of such  shares.  The
          Corporation  shall  have the right to have an  independent  nationally
          recognized  investment  banking  firm  render an  opinion  of the fair
          market value for all the  outstanding  shares of the Dual  Convertible
          Preferred Stock as if all such shares were to be sold to a third party
          (the "Fair Market  Value").  The investment  banking firm that renders
          such  opinion  shall  be  selected  by the  Corporation  but  shall be
          reasonably  acceptable to the holders of a majority of the outstanding
          shares of the Dual Convertible  Preferred Stock. Such determination of
          Fair Market Value shall be binding and  conclusive on the  Corporation
          and the holders of the Dual Convertible  Preferred Stock. The fees and
          expenses  of  such  investment  banking  firm  shall  be  paid  by the
          Corporation.

          (iii) If the  Corporation  shall  redeem  shares  of Dual  Convertible
          Preferred Stock pursuant to this paragraph (i), written notice of such
          redemption shall be given by first class mail, postage prepaid, mailed
          not less than 90 days nor more than 120 days  prior to the  redemption
          date,  to each holder of record of the shares of the Dual  Convertible
          Preferred  Stock at such  holder's  address as the same appears on the
          stock register of the  Corporation.  Each such notice shall state: (A)
          the  redemption  date;  (B) the  number of shares of Dual  Convertible
          Preferred Stock to be redeemed;  (C) the Stated Value Redemption Price
          or the Fair Market Value of such holder's shares,  as the case may be;
          (D)  that  shares  of Dual  Convertible  Preferred  Stock  called  for
          redemption  may be converted in  accordance  with,  and subject to the
          terms of, paragraph (e) hereof at any time prior to the date fixed for
          redemption  (unless the  Corporation  shall  default in payment of the
          Stated Value Redemption Price or the Fair Market Value of such shares,
          in which case such right shall not  terminate  at such date);  (E) the
          place  or  places  where  certificates  for  such  shares  are  to  be
          surrendered  for payment of the Stated Value  Redemption  Price or the
          Fair Market Value of such shares; and (F) that dividends on the shares
          to be redeemed will cease to accrue on such redemption date.

          (iv)  Notice  having  been  mailed  as  aforesaid,  from and after the
          redemption  date (unless  default shall be made by the  Corporation in
          providing money for the payment of the Stated Value  Redemption  Price
          or the Fair Market  Value of such  shares)  dividends on the shares of
          Dual

                                      C-17

<PAGE>

     Convertible  Preferred Stock shall cease to accrue and said shares shall no
     longer be deemed to be outstanding  and shall have the status of authorized
     but unissued shares of Preferred Stock,  undesignated as to series, and all
     rights of the holders thereof as  shareholders  of the Corporation  (except
     the right to receive from the Corporation the Stated Value Redemption Price
     and any  accrued  and unpaid  dividends  or the Fair  Market  Value of such
     shares) shall cease.  Upon surrender in accordance  with said notice of any
     certificates for the shares so redeemed  (properly endorsed or assigned for
     transfer, if the Board of Directors of the Corporation shall so require and
     the  notice  shall  so  state),  such  shares  shall  be  redeemed  by  the
     Corporation  at the Stated  Value  Redemption  Price plus any  accrued  and
     unpaid  dividends  thereon or the Fair Market Value of such shares,  as the
     case may be.

                                      C-18

<PAGE>

                                    EXHIBIT D

                           FLEET FINANCIAL GROUP, INC.
                 CUMULATIVE PARTICIPATING JUNIOR PREFERRED STOCK

Section 1. Designation and Amount. The shares of such series shall be designated
as "Cumulative  Participating  Junior  Preferred  Stock" (the "Junior  Preferred
Stock") and the number of shares  constituting  the Junior Preferred Stock shall
be 1,500,000.  Such number of shares may be increased or decreased by resolution
of the Board of Directors; provided, that no decrease shall reduce the number of
shares of Junior Preferred Stock to a number less than the number of shares then
outstanding plus the number of shares reserved for issuance upon the exercise of
outstanding  options,   rights  or  warrants  or  upon  the  conversion  of  any
outstanding  securities  issued  by  the  Corporation  convertible  into  Junior
Preferred Stock.

     Section 2. Dividends and Distributions.

     (A) The holders of shares of Junior  Preferred  Stock, in preference to the
     holders of Common Stock, par value $1.00 per share (the "Common Stock"), of
     the  Corporation,  and of any other junior stock, but subject to the rights
     of holders of any senior stock, shall be entitled to receive,  when, as and
     if declared by the Board of Directors  out of funds  legally  available for
     the  purpose,  quarterly  dividends  payable  in cash on the first  days of
     January,  April,  July and  October  in each year  (each  such  date  being
     referred to herein as a "Quarterly  Dividend Payment Date"),  commencing on
     the first  Quarterly  Dividend  Payment Date after the first  issuance of a
     share or fraction of a share of Junior  Preferred  Stock,  in an amount per
     share  (rounded to the  nearest  cent) equal to the greater of (a) $1.00 or
     (b) subject to the  provision for  adjustment  hereinafter  set forth,  100
     times the aggregate per share amount of all cash  dividends,  and 100 times
     the aggregate per share amount (payable in kind) of all non-cash  dividends
     or other  distributions,  other than a dividend payable in shares of Common
     Stock or a  subdivision  of the  outstanding  shares  of  Common  Stock (by
     reclassification  or  otherwise),  declared  on the Common  Stock since the
     immediately  preceding  Quarterly Dividend Payment Date or, with respect to
     the first Quarterly  Dividend Payment Date, since the first issuance of any
     share or fraction of a share of Junior  Preferred  Stock.  In the event the
     Corporation  shall at any time after  November  21, 1990 declare or pay any
     dividend on the Common Stock payable in shares of Common Stock, or effect a
     subdivision or combination or  consolidation  of the outstanding  shares of
     Common  Stock  (by  reclassification  or  otherwise  than by  payment  of a
     dividend in shares of Common  Stock),  then in each such case the amount to
     which holders of shares of Junior Preferred Stock were entitled immediately
     prior to such event under  clause (b) of the  preceding  sentence  shall be
     adjusted by multiplying  such amount by a fraction,  the numerator of which
     is the number of shares of Common Stock outstanding  immediately after such
     event and the  denominator of which is the number of shares of Common Stock
     that were outstanding immediately prior to such event.

     (B) The Corporation  shall declare a dividend or distribution on the Junior
     Preferred  Stock as provided in paragraph  (A) of this Section  immediately
     after it declares a dividend or  distribution  on the Common  Stock  (other
     than a dividend  payable in shares of Common Stock);  provided that, in the
     event no dividend or  distribution  shall have been  declared on the Common
     Stock during the period between any Quarterly Dividend Payment Date and the
     next subsequent  Quarterly  Dividend  Payment Date, a dividend of $1.00 per
     share on the Junior  Preferred Stock shall  nevertheless be payable on such
     subsequent Quarterly Dividend Payment Date.

     (C) Dividends shall begin to accrue and be cumulative on outstanding shares
     of Junior  Preferred  Stock from the Quarterly  Dividend  Payment Date next
     preceding  the date of issue of such  shares,  unless  the date of issue of
     such  shares is prior to the record date for the first  Quarterly  Dividend
     Payment Date, in which case  dividends on such shares shall begin to accrue
     from the date of issue of such shares, or

                                       D-1

<PAGE>

unless the date of issue is a Quarterly Dividend Payment Date or is a date after
the Record Date for the  determination  of holders of shares of Junior Preferred
Stock  entitled  to  receive a  quarterly  dividend  and before  such  Quarterly
Dividend  Payment Date, in either of which events such dividends  shall begin to
accrue and be cumulative from such Quarterly  Dividend Payment Date. Accrued but
unpaid dividends shall not bear interest. Dividends paid on the shares of Junior
Preferred Stock in an amount less than the total amount of such dividends at the
time  accrued  and  payable  on such  shares  shall be  allocated  pro rata on a
share-by-share basis among all such shares at the time outstanding. The Board of
Directors  may fix a record date for the  determination  of holders of shares of
Junior Preferred Stock entitled to receive payment of a dividend or distribution
declared thereon,  which record date shall be not more than 50 days prior to the
date fixed for the payment thereof.

Section 3. Voting Rights.  The holders of shares of Junior Preferred Stock shall
have the following voting rights:

     (A) Each share of Junior  Preferred  Stock shall entitle the holder thereof
     to one hundred  votes  (subject to  adjustment  as set forth  below) on all
     matters  submitted  to a  vote  of  the  stockholders  of  the  Corporation
     (including,  without limitation,  the election of directors).  In the event
     the Corporation  shall at any time after November 21, 1990,  declare or pay
     any  dividend on the Common  Stock  payable in shares of Common  Stock,  or
     effect a subdivision  or combination or  consolidation  of the  outstanding
     shares of Common Stock (by reclassification or otherwise than by payment of
     a dividend in shares of Common Stock), then in each such case the number of
     votes to which holders of shares of Junior Preferred Stock were entitled to
     immediately  prior to such event  shall be  adjusted  by  multiplying  such
     amount by a  fraction,  the  numerator  of which is the number of shares of
     Common Stock  outstanding  immediately after such event and the denominator
     of which is the  number of shares of  Common  Stock  that were  outstanding
     immediately prior to such event.

     (B) Except as  otherwise  provided  herein,  in the  Restated  Articles  of
     Incorporation,  or by law, the holders of shares of Junior Preferred Stock,
     the holders of shares of Common Stock and the holders of any other  capital
     stock of the  Corporation  having general voting rights shall vote together
     as one class on all  matters  submitted  to a vote of  stockholders  of the
     Corporation.

     (C) (i) If at any time dividends on any Junior  Preferred Stock shall be in
     arrears in an amount  equal to the full  accrued  dividends  for six (6) or
     more quarterly dividend periods, whether or not consecutive, shall not have
     been  paid  or  declared  and a sum  sufficient  for  the  payment  thereof
     irrevocably  set aside in trust for the holders of all of such shares,  the
     Board of Directors of the  Corporation  shall  promptly  take all necessary
     actions to increase the authorized  number of directors of the  Corporation
     by one (1) and the holders of the shares of the Junior Preferred Stock then
     outstanding  shall be  entitled  (by series,  voting as a single  class) to
     elect one (1) person  director to the Board of Directors of the Corporation
     (such right to elect one (1) director being hereinafter  sometimes referred
     to as the "special  voting  rights"),  each  outstanding  share having such
     right being entitled for such purpose to one vote; provided,  however, that
     at such time as the  arrearage in payment of  dividends  which gave rise to
     the exercise of the special voting rights has been cured with regard to the
     Junior Preferred Stock by waiver or payment of all accrued  dividends,  the
     right  of the  holders  of  such  shares  so to vote  as  provided  in this
     paragraph  (C)(i) of this  Section 3 shall cease  (subject to renewal  from
     time to time upon the same terms and  conditions) and the term of office of
     the  person who is at that time a director  elected by such  holders  shall
     terminate  and  the  number  of  directors  of  the  Corporation  shall  be
     automatically reduced by one (1).

     (ii) At any time after the special  voting  rights shall have become vested
     in the holders of the shares of the Junior  Preferred  Stock as provided in
     paragraph  (C)(i) of this Section 3, the Secretary of the  Corporation,  as
     promptly as possible but in any event within twenty (20) days after receipt
     of the  written  request of the  holders of 10% of the shares of the Junior
     Preferred  Stock then  outstanding,  addressed  to the  Corporation  at its
     principal office, shall call a special meeting of the holders of the

                                       D-2

<PAGE>

shares of the Junior Preferred Stock for the purpose of electing such additional
director,  such meeting to be held at any place as provided by the Bylaws of the
Corporation for meetings of the  Corporation's  stockholders,  and upon not less
than ten (10) nor more than twenty (20) days notice.  If such meeting  shall not
be so called  within  twenty  (20) days  after  receipt  of the  request  by the
Secretary  of the  Corporation,  then the  holders  of 10% of the  shares of the
Junior  Preferred Stock then outstanding may, by written notice to the Secretary
of the Corporation, designate any person to call such meeting, and the person so
designated  may call such meeting,  at any such place as provided above and upon
not less  than ten (10) nor more  than  twenty  (20)  days  notice  and for that
purpose shall have access to the stockholder record books of the Corporation. No
such special meeting of the holders of the shares of the Junior  Preferred Stock
and no  adjournment  thereof shall be held on a date later than thirty (30) days
before the annual meeting of stockholders of the Corporation.  At any meeting so
called or at any annual  meeting held at any time when the special voting rights
are in effect,  the holders of a majority of the shares of the Junior  Preferred
Stock then  outstanding,  present in person or by proxy,  shall be sufficient to
constitute  a quorum for the  election  of such  additional  director,  and such
additional  director,  together  with any and all other  directors  who are then
members of the Board of Directors,  shall constitute the duly elected  directors
of the Corporation.

(iii) With  respect  to a vacancy  arising in the  directorship  referred  to in
paragraph  (C)(i) of this Section 3 at any time when the special  voting  rights
are in effect  pursuant to paragraph  (C)(i) of this Section 3, upon the written
request of the holders of 10% of the shares of the Junior  Preferred  Stock then
outstanding, addressed to the Corporation at its principal office, the Secretary
of the  Corporation  shall  give  notice of a special  meeting of holders of the
shares of the Junior  Preferred Stock of the election of a director to fill such
vacancy  caused  by the  death,  resignation  or other  inability  to serve as a
director  elected  by such  holders,  to be held not less than ten (10) nor more
than twenty (20) days following  receipt by the Secretary of the  Corporation of
such written request. So long as special voting rights are in effect pursuant to
paragraph (i) of this Section 3(c),  any director who shall have been so elected
by the holders of the Junior Preferred Stock may be removed at any time,  either
with or without cause, only by the affirmative vote of the holders of the shares
at the time entitled to cast a majority of the votes entitled to be cast for the
election of such director at a special  meeting of such holders  called for that
purpose,  and any  vacancy  thereby  created  may be  filled by the vote of such
holders.

     (D) Except as set forth  herein,  or as otherwise  provided by the Restated
     Articles of  Incorporation  or by law,  holders of Junior  Preferred  Stock
     shall have no special voting rights and their consent shall not be required
     (except  to the extent  they are  entitled  to vote with  holders of Common
     Stock as set forth herein) for taking any corporate action.

     (E) Holders of Junior  Preferred  Stock shall be entitled to such notice of
     each meeting of stockholders as is furnished to the holders of Common Stock
     with respect to such meeting.

     Section 4. Certain Restrictions.

     (A) Subject to the  provisions of the Restated  Articles of  Incorporation,
     whenever quarterly dividends or other dividends or distributions payable on
     the Junior  Preferred  Stock as  provided in Section 2 are in arrears as of
     any Quarterly  Dividend Payment Date,  thereafter and until all accrued and
     unpaid dividends and distributions,  whether or not declared,  on shares of
     Junior  Preferred  Stock  outstanding  shall  have been  paid in full,  the
     Corporation shall not:

          (i) declare or pay dividends, or make any other distributions,  on any
          shares  of  stock  ranking  junior  (either  as to  dividends  or upon
          liquidation, dissolution or winding up) to the Junior Preferred Stock;

          (ii) declare or pay dividends, or make any other distributions, on any
          shares of stock  ranking on a parity  (either as to  dividends or upon
          liquidation,  dissolution  or winding  up) with the  Junior  Preferred
          Stock, except dividends paid ratably on the Junior Preferred Stock and
          all such parity

                                       D-3

<PAGE>

stock on which  dividends  are payable or in arrears in  proportion to the total
amounts to which the holders of all such shares are then entitled;

          (iii) redeem or purchase or otherwise acquire for consideration shares
          of  any  stock  ranking   junior  (either  as  to  dividends  or  upon
          liquidation, dissolution or winding up) to the Junior Preferred Stock,
          provided  that the  Corporation  may at any time  redeem,  purchase or
          otherwise  acquire  shares of any such junior  stock in  exchange  for
          shares of any stock of the  Corporation  ranking  junior (either as to
          dividends  and upon  dissolution,  liquidation  or winding  up) to the
          Junior Preferred Stock; or

          (iv) redeem or purchase or  otherwise  acquire for  consideration  any
          shares of Junior  Preferred Stock, or any shares of stock ranking on a
          parity with the Junior Preferred Stock,  except in accordance with the
          terms of the Restated  Articles of  Incorporation  and with a purchase
          offer made in writing or by publication (as determined by the Board of
          Directors)  to all holders of such shares upon such terms as the Board
          of Directors,  after  consideration of the respective  annual dividend
          rates and other  relative  rights and  preferences  of the  respective
          series and classes,  shall determine in good faith will result in fair
          and equitable treatment among the respective series or classes.

          (B) The Corporation shall not permit any subsidiary of the Corporation
          to purchase or otherwise acquire for consideration any shares of stock
          of the Corporation  unless the Corporation  could, under paragraph (A)
          of this Section 4,  purchase or otherwise  acquire such shares at such
          time and in such manner.

Section 5. Reacquired  Shares. Any shares of Junior Preferred Stock purchased or
otherwise  acquired by the Corporation in any manner whatsoever shall be retired
and cancelled promptly after the acquisition thereof. All such shares shall upon
their cancellation  become authorized but unissued shares of Preferred Stock and
may be  reissued  as part of a new  series of  Preferred  Stock  subject  to the
conditions  and  restrictions  on issuance  set forth  herein,  in the  Restated
Articles of Incorporation, or as otherwise required by law.

Section 6.  Liquidation,  Dissolution  or Winding  Up. (A) Upon any  liquidation
(voluntary  or  otherwise),  dissolution  or winding up of the  Corporation,  no
distribution  shall be made to the  holders  of shares of stock  ranking  junior
(either as to dividends or upon  liquidation,  dissolution or winding up) to the
Junior  Preferred Stock unless,  prior thereto,  the holders of shares of Junior
Preferred  Stock shall have  received  $100 per share,  plus an amount  equal to
accrued and unpaid dividends and distributions thereon, whether or not declared,
to the date of such  payment (the "Junior  Preferred  Liquidation  Preference").
Following  the  payment of the full amount of the Junior  Preferred  Liquidation
Preference,  no additional  distributions shall be made to the holders of shares
of Junior Preferred Stock unless, prior thereto, the holders of shares of Common
Stock shall have received an amount per share (the "Common Adjustment") equal to
the  quotient  obtained  by  dividing  (i)  the  Junior  Preferred   Liquidation
Preference by (ii) 100 (as  appropriately  adjusted as set forth in subparagraph
(C)  below  to  reflect  such  events  as  stock  splits,  stock  dividends  and
recapitalizations  with respect to the Common Stock) (such number in clause (ii)
immediately above being referred to as the "Adjustment  Number").  Following the
payment of the full amount of the Junior  Preferred  Liquidation  Preference and
the Common  Adjustment in respect of all outstanding  shares of Junior Preferred
Stock and Common  Stock,  respectively,  holders of Junior  Preferred  Stock and
holders of shares of Common Stock shall receive their ratable and  proportionate
share of the remaining  assets to be  distributed in the ratio of the Adjustment
Number to one (1) with respect to such Junior  Preferred Stock and Common Stock,
on a per share basis, respectively.

     (B) In the event,  however,  that there are not sufficient assets available
     to permit payment in full of the Junior  Preferred  Liquidation  Preference
     and the liquidation preferences of all other series of

                                       D-4

<PAGE>

preferred stock, if any, which rank on a parity with the Junior Preferred Stock,
then such remaining  assets shall be distributed  ratably to the holders of such
parity shares in proportion to their respective liquidation preferences.  In the
event, however, that there are not sufficient assets available to permit payment
in  full  of  the  Common  Adjustment,  then  such  remaining  assets  shall  be
distributed ratably to the holders of Common Stock.

     (C) In the event the Corporation shall at any time after November 21, 1990,
     (i) declare any dividend on Common Stock payable in shares of Common Stock,
     (ii)  subdivide  the  outstanding   Common  Stock,  or  (iii)  combine  the
     outstanding Common Stock into a smaller number of shares, then in each such
     case the Adjustment Number in effect  immediately prior to such event shall
     be  adjusted  by  multiplying  such  Adjustment  Number by a  fraction  the
     numerator  of which is the  number of shares  of Common  Stock  outstanding
     immediately  after such event and the denominator of which is the number of
     shares of Common  Stock  that were  outstanding  immediately  prior to such
     event.

Section 7. Consolidation, Merger, Etc. In case the Corporation should enter into
any consolidation,  merger, combination or other transaction in which the shares
of Common Stock are  exchanged  for or changed  into other stock or  securities,
cash  and/or  any other  property,  then in any such  case each  share of Junior
Preferred Stock shall at the same time be similarly exchanged or changed into an
amount per share, subject to the provision for adjustment hereinafter set forth,
equal to 100 times the aggregate  amount of stock,  securities,  cash and/or any
other  property  (payable in kind),  as the case may be, into which or for which
each share of Common Stock is changed or exchanged. In the event the Corporation
shall at any time after  November  21, 1990  declare or pay any  dividend on the
Common  Stock  payable in shares of Common  Stock,  or effect a  subdivision  or
combination  or  consolidation  of the  outstanding  shares of Common  Stock (by
reclassification  or otherwise than by payment of a dividend in shares of Common
Stock) into a greater or lesser number of shares of Common  Stock,  then in each
such case the amount set forth in the  preceding  sentence  with  respect to the
exchange  of change of shares of Junior  Preferred  Stock  shall be  adjusted by
multiplying  such amount by a fraction,  the numerator of which is the number of
shares  of  Common  Stock  outstanding  immediately  after  such  event  and the
denominator  of  which is the  number  of  shares  of  Common  Stock  that  were
outstanding immediately prior to such event.

Section 8.  Ranking.  The  Junior  Preferred  Stock  shall  rank  junior,  as to
dividends  and upon  liquidation,  dissolution  or winding up, to (a) the Common
Stock, (b) the Preferred Stock with Cumulative and Adjustable Dividends, $20 par
value, (c) any other class of capital stock of the Corporation  unless the terms
of such  class  shall  expressly  provide  otherwise,  and  (d),  to the  extent
permitted  by the  Restated  Articles  of  Incorporation,  all  other  series of
Preferred Stock issued by the Corporation.

Section 9. No  Redemption.  The shares of Junior  Preferred  Stock  shall not be
redeemable.

Section  10.  Fractional  Shares.  The Junior  Preferred  Stock may be issued in
fractions  of a share which shall  entitle the  holder,  in  proportion  to such
holder's  fractional  shares,  to exercise  voting  rights,  receive  dividends,
participate  in  distributions  and to have the  benefit of all other  rights of
holders of shares of Junior Preferred Stock.

                                       D-5

<PAGE>

                                    EXHIBIT E

                           FLEET FINANCIAL GROUP, INC.
            PREFERRED STOCK WITH CUMULATIVE AND ADJUSTABLE DIVIDENDS

     (a) Designation. The designation of this series of Preferred Stock shall be
     "Preferred  Stock with  Cumulative and Adjustable  Dividends"  (hereinafter
     called this "Series") and the number of shares  constituting this Series is
     688,700.  Shares of this Series shall have a stated value of $50 per share.
     The number of  authorized  shares of this  Series may be reduced by further
     resolution  duly  adopted by the Board and by the  filing of a  certificate
     pursuant to the  provisions of the Rhode Island  Business  Corporation  Act
     stating  that such  reduction  has been so  authorized,  but the  number of
     authorized shares of this Series shall not be increased.

     (b) Dividend Rate.

     (1) The  dividend  rate on the  shares of this  Series  shall be $.8875 per
     share for the period (the "Initial Dividend Period") from the date of their
     original  issue to and  including  March 31,  1988.  Dividend  rates on the
     shares  of  this  Series  shall  be  for  each  quarterly  dividend  period
     (hereinafter  referred to as a "Quarterly Dividend Period"; and the Initial
     Dividend  Period  or  any  Quarterly   Dividend  Period  being  hereinafter
     individually  referred to as a "Dividend Period" and collectively  referred
     to as "Dividend  Periods")  thereafter,  which Quarterly  Dividend  Periods
     shall  commence  on January 1, April 1, July 1, and October 1, in each year
     and shall end on and  include the day next  preceding  the first day of the
     next  Quarterly  Dividend  Period,  at a rate per annum of the stated value
     thereof of 2.25% below the Applicable  Rate (as defined in paragraph (2) of
     this Section (b)) in respect of such Quarterly Dividend Period. Anything to
     the contrary  herein  notwithstanding,  the dividend rate for any Quarterly
     Dividend  Period  shall in no event be less than 6% or greater than 12% per
     annum.  Such dividends  shall be cumulative from the date of original issue
     of such shares and shall be payable,  when and as declared by the Board, on
     January 1, April 1, July 1, and  October  1, of each  year,  commencing  on
     April 1, 1988. Each such dividend shall be paid to the holders of record of
     shares  of  this  Series  as  they  appear  on the  stock  register  of the
     Corporation  on such record  date,  not  exceeding  30 days  preceding  the
     payment date thereof, as shall be fixed by the Board.  Dividends on account
     of arrears for any past  Dividend  Periods may be declared  and paid at any
     time, without reference to any regular dividend payment date, to holders of
     record on such date,  not  exceeding  45 days  preceding  the payment  date
     thereof, as may be fixed by the Board.

     (2) Except as provided below in this paragraph,  the "Applicable  Rate" for
     any  Quarterly  Dividend  Period shall be the highest of the Treasury  Bill
     Rate,  the Ten Year  Constant  Maturity  Rate or the Twenty  Year  Constant
     Maturity Rate (each as hereinafter  defined) for such Dividend  Period.  In
     the event that the Corporation determines in good faith that for any reason
     one or more of such rates cannot be determined  for any Quarterly  Dividend
     Period,  then the Applicable Rate for such Quarterly  Dividend Period shall
     be the higher of whichever of such rates can be so determined. In the event
     that the  Corporation  determines in good faith that none of such rates can
     be determined for any Quarterly  Dividend Period,  then the Applicable Rate
     in effect for the  preceding  Dividend  Period shall be continued  for such
     Dividend Period.

     (3) Except as provided  below in this  paragraph,  the "Treasury Bill Rate"
     for each Quarterly  Dividend Period shall be the arithmetic  average of the
     two most recent weekly per annum market  discount  rates (or the one weekly
     per annum market  discount  rate,  if only one such rate shall be published
     during the relevant Calendar Period as provided below) for three-month U.S.
     Treasury bills, as published weekly by the Federal Reserve Board during the
     Calendar  Period  immediately  prior to the last ten  calendar  days of the
     March,  June,  September  or  December,  as the case  may be,  prior to the
     Quarterly  Dividend  Period for which the  dividend  rate on this Series is
     being

                                       E-1

<PAGE>

     determined.  In the event that the Federal  Reserve  Board does not publish
     such a weekly per annum market  discount rate during such Calendar  Period,
     then  the  Treasury  Bill  Rate  for  such  Dividend  Period  shall  be the
     arithmetic  average of the two most recent weekly per annum market discount
     rates (or the one weekly per annum market  discount  rate, if only one such
     rate shall be  published  during the relevant  Calendar  Period as provided
     below) for three-month U.S. Treasury bills, as published weekly during such
     Calendar  Period  by any  Federal  Reserve  Bank or by any U.S.  Government
     department or agency selected by the  Corporation.  In the event that a per
     annum market discount rate for three-month U.S. Treasury bills shall not be
     published by the Federal Reserve Board or by any Federal Reserve Bank or by
     any U.S. Government  department or agency during such Calendar Period, then
     the Treasury  Bill Rate for such  Dividend  Period shall be the  arithmetic
     average of the two most recent weekly per annum market  discount  rates (or
     the one weekly per annum market  discount rate, if only one such rate shall
     be published during the relevant Calendar Period as provided below) for all
     of the U.S.  Treasury bills then having  maturities of not less than 80 nor
     more than 100 days, as published during such Calendar Period by the Federal
     Reserve  Board or, if the Federal  Reserve  Board  shall not  publish  such
     rates, by any Federal Reserve Bank or by any U.S. Government  department or
     agency  selected  by the  Corporation.  In the event  that the  Corporation
     determines  in good faith that for any  reason no such U.S.  Treasury  Bill
     Rates are published as provided above during such Calendar Period, then the
     Treasury Bill Rate for such Dividend Period shall be the arithmetic average
     of the per annum market  discount  rates based upon the closing bids during
     such   Calendar   Period   for   each   of   the   issues   of   marketable
     noninterest-bearing  U.S.  Treasury  securities with a maturity of not less
     than 80 nor more  than 100 days from the date of each  such  quotation,  as
     quoted daily for each business day in New York City (or less  frequently if
     daily quotations shall not be generally available) to the Corporation by at
     least three recognized U.S.  Government  securities dealers selected by the
     Corporation.  In the event that the  Corporation  determines  in good faith
     that for any reason the Corporation cannot determine the Treasury Bill Rate
     for any Quarterly Dividend Period as provided above in this paragraph,  the
     Treasury Bill Rate for such Dividend Period shall be the arithmetic average
     of the per annum market  discount  rates based upon the closing bids during
     such Calendar Period for each of the issues of marketable  interest-bearing
     U.S. Treasury  securities with a maturity of not less than 80 nor more than
     100 days from the date of each  such  quotation,  as quoted  daily for each
     business day in New York City (or less frequently if daily quotations shall
     not be generally available) to the Corporation by at least three recognized
     U.S. Government securities dealers selected by the Corporation.

     (4) Except as provided in this paragraph,  the "Ten Year Constant  Maturity
     Rate" for each Quarterly Dividend Period shall be the arithmetic average of
     the two most recent  weekly per annum Ten Year  Average  Yields (or the one
     weekly per annum Ten Year  Average  Yield,  if only one such Yield shall be
     published  during the  relevant  Calendar  Period as  provided  below),  as
     published  weekly by the Federal  Reserve Board during the Calendar  Period
     immediately  prior  to the  last  ten  calendar  days of the  March,  June,
     September or December,  as the case may be, prior to the Quarterly Dividend
     Period for which the dividend rate on this Series is being  determined.  In
     the event that the Federal Reserve Board does not publish such a weekly per
     annum Ten Year Average Yield during such Calendar Period, then the Ten Year
     Constant  Maturity  Rate for such Dividend  Period shall be the  arithmetic
     average of the two most recent weekly per annum Ten Year Average Yields (or
     the one weekly  per annum Ten Year  Average  Yield,  if only one such Yield
     shall be published during the relevant  Calendar Period as provided below),
     as published weekly during such Calendar Period by any Federal Reserve Bank
     or by any U.S. Government department or agency selected by the Corporation.
     In the event that a per annum Ten Year Average Yield shall not be published
     by the Federal  Reserve Board or by any Federal Reserve Bank or by any U.S.
     Government  department or agency during such Calendar Period,  then the Ten
     Year  Constant  Maturity  Rate  for  such  Dividend  Period  shall  be  the
     arithmetic  average of the two most recent weekly per annum average  yields
     to maturity (or the one weekly average yield to maturity, if only

                                       E-2

<PAGE>

     one such yield shall be published  during the relevant  Calendar  Period as
     provided  below) for all of the actively traded  marketable  U.S.  Treasury
     fixed interest rate securities (other than Special  Securities) then having
     maturities of not less than eight nor more than twelve years,  as published
     during such Calendar Period by the Federal Reserve Board or, if the Federal
     Reserve Board shall not publish such yields, by any Federal Reserve Bank or
     by any U.S. Government department or agency selected by the Corporation. In
     the event that the Corporation determines in good faith that for any reason
     the Corporation  cannot  determine the Ten Year Constant  Maturity Rate for
     any Quarterly Dividend Period as provided above in this paragraph, then the
     Ten Year  Constant  Maturity  Rate for such  Dividend  Period  shall be the
     arithmetic  average of the per annum average  yields to maturity based upon
     the closing bids during such Calendar  Period for each of the issues of the
     actively  traded  marketable  U.S.  Treasury fixed interest rate securities
     (other than Special  Securities)  with a final  maturity date not less than
     eight nor more than twelve years from the date of each such  quotation,  as
     quoted daily for each business day in New York City (or less  frequently if
     daily quotations shall not be generally available) to the Corporation by at
     least three recognized U.S.  Government  securities dealers selected by the
     Corporation.

     (5) Except as provided  below in the  paragraph,  the "Twenty Year Constant
     Maturity Rate" for each Quarterly  Dividend  Period shall be the arithmetic
     average of the two most recent weekly per annum Twenty Year Average  Yields
     (or the one weekly per annum  Twenty Year Average  Yield,  if only one such
     Yield shall be published  during the relevant  Calendar  Period as provided
     below),  as  published  weekly by the  Federal  Reserve  Board  during  the
     Calendar  Period  immediately  prior to the last ten  calendar  days of the
     March,  June,  September  or  December,  as the case  may be,  prior to the
     Quarterly  Dividend  Period for which the  dividend  rate on this Series is
     being  determined.  In the event that the  Federal  Reserve  Board does not
     publish  such a weekly per annum  Twenty  Year  Average  Yield  during such
     Calendar  Period,  then the Twenty  Year  Constant  Maturity  Rate for such
     Dividend  Period  shall be the  arithmetic  average of the two most  recent
     weekly per annum  Twenty Year  Average  Yields (or the one weekly per annum
     Twenty Year Average Yield, if only one such Yield shall be published during
     the relevant Calendar Period as provided below), as published weekly during
     such Calendar Period by any Federal Reserve Bank or by any U.S.  Government
     department or agency selected by the  Corporation.  In the event that a per
     annum  Twenty  Year  Average  Yield shall not be  published  by the Federal
     Reserve  Board or by any  Federal  Reserve  Bank or by any U.S.  Government
     department  or agency  during such  Calendar  Period,  then the Twenty Year
     Constant  Maturity  Rate for such Dividend  Period shall be the  arithmetic
     average of the two most recent weekly per annum average  yields to maturity
     (or the one weekly average yield to maturity,  if only one such yield shall
     be published during the relevant Calendar Period as provided below) for all
     of the actively trade  marketable U.S.  Treasury fixed interest  securities
     (other than Special  Securities)  then having  maturities  of not less than
     eighteen nor more than twenty-two  years, as published during such Calendar
     Period by the Federal  Reserve Board or, if the Federal Reserve Board shall
     not  publish  such  yields,  by any  Federal  Reserve  Bank or by any  U.S.
     Government  department or agency selected by the Corporation.  In the event
     that the  Corporation  determines  in good  faith  that for any  reason the
     Corporation cannot determine the Twenty Year Constant Maturity Rate for any
     Quarterly  Dividend  Period as provided above in this  paragraph,  then the
     Twenty Year Constant  Maturity  Rate for such Dividend  Period shall be the
     arithmetic  average of the per annum average  yields to maturity based upon
     the  closing  bids during  such  Calendar  Period for each of the issues of
     actively  traded  marketable  U.S.  Treasury fixed interest rate securities
     (other than Special  Securities)  with a final  maturity date not less than
     eighteen  nor  more  than  twenty-two  years  from  the  date of each  such
     quotation,  as quoted daily for each business day in New York City (or less
     frequently  if daily  quotations  shall not be generally  available) to the
     Corporation by at least three recognized U.S. Government securities dealers
     selected by the Corporation.

                                       E-3

<PAGE>

          (6) The Treasury Bill Rate,  the Ten Year  Constant  Maturity Rate and
          the Twenty Year  Constant  Maturity  Rate shall each be rounded to the
          nearest five hundredths of a percentage point.

          (7) The dividend rate with respect to each Quarterly  Dividend  Period
          will be  calculated  as promptly  as  practicable  by the  Corporation
          according to the appropriate method described herein. The mathematical
          accuracy  of each such  calculation  will be  confirmed  in writing by
          independent  accountants of recognized standing.  The Corporation will
          cause each  dividend  rate to be  published  in a newspaper of general
          circulation  in New York  City  prior to the  commencement  of the new
          Quarterly Dividend Period to which it applies and will cause notice of
          such  dividend rate to be enclosed  with the dividend  payment  checks
          next mailed to the holders of shares of this Series.

          (8) For purposes of this Section (b), the term

          (i) "Calendar Period" shall mean 14 calendar days;

          (ii)  "Special  Securities"  shall mean  securities  which can, at the
          option of the holder,  be  surrendered at face value in payment of any
          Federal estate tax or which provide tax benefits to the holder and are
          priced to reflect such tax benefits or which were originally issued at
          a deep or substantial discount.

          (iii)  "Ten  Year  Average  Yield"  shall  mean the  average  yield to
          maturity for actively traded  marketable U.S.  Treasury fixed interest
          rate securities (adjusted to constant maturities of ten years); and

          (iv)  "Twenty  Year  Average  Yield"  shall mean the average  yield to
          maturity for actively traded  marketable U.S.  Treasury fixed interest
          rate securities (adjusted to constant maturities of 20 years).

          (9) No full  dividends  shall be  declared  or paid or set  apart  for
          payment on Preferred Stock of any series ranking, as to dividends,  on
          a parity  with or junior to this  Series  for any period  unless  full
          cumulative dividends have been or  contemporaneously  are declared and
          paid or declared  and a sum  sufficient  for the  payment  thereof set
          apart for such payment on this Series for all dividend payment periods
          terminating on or prior to the date of payment of such full cumulative
          dividends. When dividends are not paid in full, as aforesaid, upon the
          shares of this  Series  and any other  Preferred  Stock  ranking  on a
          parity as to dividends with this Series,  all dividends  declared upon
          shares of this  Series  and any other  Preferred  Stock  ranking  on a
          parity as to dividends  with this Series shall be declared pro rata so
          that the amount of  dividends  declared  per share on this  Series and
          such other  Preferred  Stock shall in all cases bear to each other the
          same  ratio  that  accrued  dividends  per share on the shares of this
          Series and such other Preferred  Stock bear to each other.  Holders of
          shares of this Series shall not be entitled to any  dividend,  whether
          payable  in cash,  property  or stocks,  in excess of full  cumulative
          dividends,  as herein provided, on this Series. No interest, or sum of
          money in lieu of interest, shall be payable in respect of any dividend
          payment or payments on this Series which may be in arrears.

          (10) So long as any shares of this Series are outstanding, no dividend
          (other than a dividend in Common  Stock or in any other stock  ranking
          junior to this Series as to dividends and upon  liquidation  and other
          than as  provided  in  paragraph  (9) of this  Section  (b))  shall be
          declared  or paid or set  aside  for  payment  or  other  distribution
          declared or made upon the Common Stock or upon any other stock ranking
          junior to or on a parity  with this  Series  as to  dividends  or upon
          liquidation,  nor shall any  Common  Stock nor any other  stock of the
          Corporation  ranking  junior to or on a parity  with this Series as to
          dividends  or upon  liquidation  be  redeemed,  purchased or otherwise
          acquired  for  any  consideration  (or  any  moneys  paid  to or  made
          available  for a sinking fund for the  redemption of any shares of any
          such stock) by the Corporation  (except by conversion into or exchange
          for  stock of the  Corporation  ranking  junior  to this  Series as to
          dividends and upon

                                       E-4

<PAGE>

     liquidation)  unless,  in each case, the full  cumulative  dividends on all
     outstanding  shares  of this  Series  shall  have  been  paid  for all past
     dividend payment periods.

     (11) Dividends payable on each share of this Series for each full Quarterly
     Dividend  Period shall be computed by dividing  the dividend  rate for such
     Quarterly Dividend Period by four and applying such rate against the stated
     value, per share of this Series.  Dividends  payable on this Series for any
     period less than a full Quarterly  Dividend Period shall be computed on the
     basis of a 360-day year consisting of 30-day months.

     (c) Redemption.

     (1) The shares of this  Series  shall not be  redeemable  prior to April 1,
     1988.  On and after April 1, 1988,  the  Corporation,  at its  option,  may
     redeem  shares of this Series,  as a whole or in part,  at any time or from
     time to time, at a redemption  price (i) in the case of any redemption on a
     redemption  date occurring on or after April 1, 1988, and prior to April 1,
     1993,  of $51.50 per  share,  and (ii) in the case of any  redemption  on a
     redemption  date  occurring on or after April 1, 1993, of $50.00 per share,
     plus, in each case,  accrued and unpaid dividends thereon to the date fixed
     for redemption.

     (2) In the event that fewer than all the outstanding  shares of this Series
     are to be redeemed, the number of shares to be redeemed shall be determined
     by the Board and the shares to be redeemed  shall be  determined  by lot or
     pro rata as may be determined by the Board or by any other method as may be
     determined by the Board in its sole discretion to be equitable.

     (3) In the event the Corporation shall redeem shares of this Series, notice
     of such  redemption  shall be given by first class mail,  postage  prepaid,
     mailed not less than 30 nor more than 60 days prior to the redemption date,
     to each  holder of record of the shares to be  redeemed,  at such  holder's
     address as the same appears on the stock register of the Corporation.  Each
     such notice shall state: (i) the redemption date; (ii) the number of shares
     of this  Series to be  redeemed  and,  if fewer than all the shares held by
     such  holder are to be  redeemed,  the number of such shares to be redeemed
     from such  holder;  (iii) the  redemption  price;  (iv) the place or places
     where certificates for such shares are to be surrendered for payment of the
     redemption  price; and (v) that dividends on the shares to be redeemed will
     cease to accrue on such redemption date.

     (4) Notice having been mailed as aforesaid,  from and after the  redemption
     date (unless  default shall be made by the  Corporation in providing  money
     for the payment of the  redemption  price)  dividends on the shares of this
     Series so called for  redemption  shall  cease to accrue,  and said  shares
     shall no longer be deemed to be outstanding,  and all rights of the holders
     thereof as  stockholders  of the  Corporation  (except the right to receive
     from the Corporation the redemption  price) shall cease.  Upon surrender in
     accordance with said notice of the  certificates for any shares so redeemed
     (properly endorsed or assigned for transfer,  if the Board shall so require
     and the notice  shall so  state),  such  shares  shall be  redeemed  by the
     Corporation at the redemption price  aforesaid.  In case fewer than all the
     shares represented by any such certificate are redeemed,  a new certificate
     shall be issued  representing  the  unredeemed  shares  without cost to the
     holder thereof.

     (5) Any shares of this Series  which  shall at any time have been  redeemed
     shall,  after such  redemption,  have the status of authorized but unissued
     shares of  Preferred  Stock,  without  designation  as to series until such
     shares  are once  more  designated  as part of a  particular  series by the
     Board.

     (6)  Notwithstanding  the foregoing  provisions of this Section (c), if any
     dividends on this Series are in arrears,  no shares of this Series shall be
     redeemed  unless all outstanding  shares of this Series are  simultaneously
     redeemed,  and the Corporation  shall not purchase or otherwise acquire any
     shares of this Series;  provided,  however,  that the  foregoing  shall not
     prevent the purchase or

                                       E-5

<PAGE>

     acquisition  of shares of this  Series  pursuant  to a purchase or exchange
     offer made on the same terms to holders of all  outstanding  shares of this
     Series.

     (d) Conversion or Exchange.  The holders of shares of this Series shall not
     have any rights  herein to convert such shares into or exchange such shares
     for  shares of any other  class or  classes  or of any other  series of any
     class or classes of capital stock of the Corporation.

     (e)  Voting.  The shares of this  Series  shall not have any voting  powers
     either general or special, except that

          (1) Unless the vote or consent of the  holders of a greater  number of
          shares shall then be required by law, the consent of the holders of at
          least  66  2/3%  of all of the  shares  of  this  Series  at the  time
          outstanding,  given in person or by proxy, either in writing by a vote
          at a meeting  called for the purpose at which the holders of shares of
          this  Series  shall  vote  together  as a  separate  class,  shall  be
          necessary  for  authorizing,  effecting or validating  the  amendment,
          alteration  or  repeal of any of the  provisions  of the  Articles  of
          Incorporation  of the  Corporation  or of any  certificate  amendatory
          thereof  or  supplemental   thereto   (including  any  Certificate  of
          Designation,  Preferences and Rights or any similar document  relating
          to any series of  Preferred  Stock) which would  adversely  affect the
          preferences, rights, powers or privileges of this Series;

          (2) Unless the vote or consent of the  holders of a greater  number of
          shares shall then be required by law, the consent of the holders of at
          least 66 2/3% of all of the shares of this Series and all other series
          of  Preferred  Stock  ranking on a parity with shares of this  Series,
          either as to dividends or upon  liquidation,  at the time outstanding,
          given in  person  or by proxy,  either  in  writing  or by a vote at a
          meeting  called for the purpose at which the holders of shares of this
          Series and such other series of Preferred Stock shall vote together as
          a single  class  without  regard to  series,  shall be  necessary  for
          authorizing,  effecting or validating the creation,  authorization  or
          issue of any shares of any class of stock of the  Corporation  ranking
          prior  to  the  shares  of  this  Series  as  to   dividends  or  upon
          liquidation,  or the  reclassification  or any authorized stock of the
          Corporation into any such prior shares, or the creation, authorization
          or issue of any obligation or security  convertible into or evidencing
          the right to purchase any such prior shares;

          (3) If at the  time of any  annual  meeting  of  stockholders  for the
          election  of  directors  a  default  in  preference  dividends  on the
          Preferred Stock shall exist, the number of directors  constituting the
          Board of the Corporation shall be increased by two, and the holders of
          the  Preferred  Stock  of all  series  shall  have  the  right at such
          meeting,  voting  together as a single class without regard to series,
          to the  exclusion  of the  holders  of  Common  Stock,  to  elect  two
          directors of the Corporation to fill such newly created directorships.
          Such right shall continue until there are no dividends in arrears upon
          the Preferred Stock. Each director elected by the holders of shares of
          Preferred Stock (herein called a "Preferred  Director") shall continue
          to serve as such  director  for the full term for which he shall  have
          been  elected,  notwithstanding  that  prior to the end of such term a
          default in preference  dividends  shall cease to exist.  Any Preferred
          Director  may be removed  by, and shall not be removed  except by, the
          vote of the holders of record of the  outstanding  shares of Preferred
          Stock,  voting together as a single class without regard to series, at
          a  meeting  of  the  stockholders,  or of the  holders  of  shares  of
          Preferred Stock,  called for that purpose. So long as a default in any
          preference  dividends  on the  Preferred  Stock shall  exist,  (A) any
          vacancy in the office of a Preferred Director may be filled (except as
          provided  in the  following  clause (B)) by an  instrument  in writing
          signed  by  the  remaining  Preferred  Director  and  filed  with  the
          Corporation  and  (B) in the  case  of the  removal  of any  Preferred
          Director,  the vacancy may be filled by the vote of the holders of the
          outstanding  shares of Preferred  Stock,  voting  together as a single
          class  without  regard to  series,  at the same  meeting at which such
          removal shall be voted.  Each  director  appointed as aforesaid by the
          remaining Preferred Director shall be deemed, for all purposes hereof,
          to be a  Preferred  Director.  Whenever  the  term  of  office  of the
          Preferred Directors shall end and a default in preference

                                       E-6

<PAGE>

     dividends shall no longer exist,  the number of directors  constituting the
     Board of the Corporation  shall be reduced by two. For the purposes hereof,
     a "default in preference  dividends" on the Preferred Stock shall be deemed
     to exist  whenever the amount of accrued  dividends  upon any series of the
     Preferred Stock shall be equivalent to six full quarter-yearly dividends or
     more,  and,  having  so  occurred,  such  default  shall be deemed to exist
     thereafter  until, but only until,  all accrued  dividends on all shares of
     Preferred Stock of each and every series then  outstanding  shall have been
     paid to the end of the last preceding quarterly dividend period.

     (f) Liquidation Rights.

     (1) Upon the dissolution, liquidation or winding up of the Corporation, the
     holders of the shares of this  Series  shall be  entitled to receive out of
     the assets of the Corporation,  before any payment or distribution shall be
     made on the Common Stock or on any other class of stock  ranking  junior to
     the Preferred Stock upon liquidation,  the amount of $50.00 per share, plus
     a sum equal to all  dividends  (whether or not earned or  declared) on such
     shares accrued and unpaid thereon to the date of final distribution.

     (2) Neither the sale of all or  substantially  all the property or business
     of the Corporation, nor the merger or consolidation of the Corporation into
     or with any other  corporation or the merger or  consolidation of any other
     corporation  into  or  with  the  Corporation,  shall  be  deemed  to  be a
     dissolution,  liquidation or winding up, voluntary or involuntary,  for the
     purpose of this Section (f).

     (3) After the  payment to the  holders of the shares of this  Series of the
     full preferential  amounts provided for in this Section (f), the holders of
     this  Series as such shall  have no right or claim to any of the  remaining
     assets of the Corporation.

     (4) In the event the assets of the Corporation  available for  distribution
     to the holders of shares of this Series upon any  dissolution,  liquidation
     or winding up of the Corporation,  whether voluntary or involuntary,  shall
     be  insufficient  to pay in full all  amounts  to which  such  holders  are
     entitled  pursuant to paragraph 1 of this Section (f), no such distribution
     shall be made on  account  of any  shares of any  other  class or series of
     Preferred  Stock  ranking on a parity  with the shares of this  Series upon
     such   dissolution,   liquidation   or  winding  up  unless   proportionate
     distributive amounts shall be paid on account of the shares of this Series,
     ratably, in proportion to the full distributable  amounts for which holders
     of all such parity shares are respectively  entitled upon such dissolution,
     liquidation or winding up.

     (5) Upon the dissolution, liquidation or winding up of the Corporation, the
     holders of the shares of this Series then outstanding  shall be entitled to
     be paid out of the assets of the Corporation  available for distribution to
     its stockholders all amounts to which such holders are entitled pursuant to
     paragraph  (1) of this Section (f) before any payment  shall be made to the
     holders of any class of capital  stock of the  Corporation  ranking  junior
     upon liquidation of this Series.

     (g)  Ranking of Classes of Stock.  Any stock of any class or classes of the
     Corporation shall be deemed to rank:

          (1) prior to the shares of this Series, either as to dividends or upon
          liquidation, if the holders of such class or classes shall be entitled
          to  the  receipt  of  dividends  or  of  amounts   distributable  upon
          dissolution, liquidation or winding up of the Corporation, as the case
          may be, in  preference  or  priority  to the holders of shares of this
          Series;

          (2) on a parity with shares of this Series,  either as to dividends or
          upon liquidation,  whether or not the dividend rates, dividend payment
          dates or  redemption or  liquidation  prices per share or sinking fund
          provisions,  if any, be different  from those of this  Series,  if the
          holders of such stock

                                       E-7

<PAGE>

     shall be entitled to the receipt of dividends  or of amounts  distributable
     upon dissolution, liquidation or winding up of the Corporation, as the case
     may be, in proportion to their  respective  dividend  rates or  liquidation
     prices,  without preference or priority, one over the other, as between the
     holders of such stock and the holders of shares of this Series; and

     (3)  junior to  shares  of this  Series,  either  as to  dividends  or upon
     liquidation,  if such  class  shall be Common  Stock or if the  holders  of
     shares of this  Series  shall be  entitled  to receipt of  dividends  or of
     amounts  distributable  upon dissolution,  liquidation or winding up of the
     Corporation,  as the case may be, in  preference or priority to the holders
     of shares of such class or classes.

                                       E-8

<PAGE>

                                    EXHIBIT F

                           FLEET FINANCIAL GROUP, INC.
                        9.30% CUMULATIVE PREFERRED STOCK

     (a) Designation. The designation of this series of Preferred Stock shall be
     "9.30%  Cumulative  Preferred  Stock"  (hereinafter  called the  "Preferred
     Shares")  and the  number  of  shares  constituting  this  series  shall be
     575,000. Such Preferred Shares shall have a stated value of $250 per share.
     The  number of  authorized  Preferred  Shares  may be  reduced  by  further
     resolution  duly  adopted by the Board and by the  filing of a  certificate
     pursuant to the  provisions of the Rhode Island  Business  Corporation  Act
     stating  that such  reduction  has been so  authorized,  but the  number of
     authorized Preferred Shares shall not be increased.

     (b) Dividends.

     (1) Dividend  periods  ("Dividend  Periods")  shall  commence on January 1,
     April 1, July 1 and October 1 in each year and shall end on and include the
     day next preceding the first day of the next Dividend Period.  The dividend
     rate on the  Preferred  Shares  from  November  3,  1992  to and  including
     December 31, 1992 (the  "Initial  Dividend  Period") and for each  Dividend
     Period thereafter will be 9.30% per annum of the stated value thereof. Such
     dividends  shall be  cumulative  from November 3, 1992 and shall be payable
     when and as declared by the Board,  on January 15th,  April 15th, July 15th
     and  October  15th of each year,  commencing  January 15,  1993.  Each such
     dividend shall be paid to the holders of record of Preferred Shares as they
     appear on the stock  register of the  Corporation  on such record date, not
     exceeding 30 days preceding the payment date thereof,  as shall be fixed by
     the Board.  Dividends on account of arrears for any past  Dividend  Periods
     may be  declared  and paid at any time,  without  reference  to any regular
     dividend  payment date, to holders of record on such date, not exceeding 45
     days preceding the payment date thereof, as may be fixed by the Board.

     (2) No full dividends shall be declared or paid or set apart for payment on
     Preferred Stock of any series ranking, as to dividends, on a parity with or
     junior to the  Preferred  Shares  for any  period  unless  full  cumulative
     dividends have been or contemporaneously  are declared and paid or declared
     and a sum sufficient for the payment  thereof set apart for such payment on
     the Preferred  Shares for all dividend  payment  periods  terminating on or
     prior  to the date of  payment  of such  full  cumulative  dividends.  When
     dividends are not paid in full, as aforesaid, upon the Preferred Shares and
     any other  Preferred  Stock  ranking on a parity as to  dividends  with the
     Preferred  Shares,  all  dividends  declared  upon shares of the  Preferred
     Shares and any other  Preferred  Stock  ranking on a parity as to dividends
     with the Preferred  Shares shall be declared pro rata so that the amount of
     dividends  declared  per  share on the  Preferred  Shares  and  such  other
     Preferred  Stock  shall in all cases bear to each other the same ratio that
     accrued  dividends  per  share  on the  Preferred  Shares  and  such  other
     Preferred Stock bear to each other.  Holders of the Preferred  Shares shall
     not be  entitled  to any  dividend,  whether  payable in cash,  property or
     stock, in excess of full cumulative  dividends,  as herein provided, on the
     Preferred Shares. No interest,  or sum of money in lieu of interest,  shall
     be payable in respect of any dividend  payment or payments on the Preferred
     Shares which may be in arrears.

     (3) So long as any of the  Preferred  Shares are  outstanding,  no dividend
     (other than a dividend in Common Stock or in any other stock ranking junior
     to the Preferred Shares as to dividends and upon liquidation and other than
     as provided in paragraph (2) of this Section (b)) shall be declared or paid
     or set aside for  payment or other  distribution  declared or made upon the
     Common Stock or upon any other stock ranking  junior to or on a parity with
     the  Preferred  Shares as to dividends or upon  liquidation,  nor shall any
     Common Stock nor any other stock of the Corporation ranking

                                       F-1

<PAGE>

     junior to or on a parity with the Preferred  Shares as to dividends or upon
     liquidation   be  redeemed,   purchased  or  otherwise   acquired  for  any
     consideration  (or any  moneys be paid to or made  available  for a sinking
     fund for the redemption of any shares of any such stock) by the Corporation
     (except by conversion into or exchange for stock of the Corporation ranking
     junior  to the  Preferred  Shares  as to  dividends  and upon  liquidation)
     unless,  in each case,  the full  cumulative  dividends on all  outstanding
     Preferred  Shares  shall  have  been  paid  for all past  dividend  payment
     periods.

     (4) Dividends  payable on each  Preferred  Share for each  Dividend  Period
     shall be computed by annualizing the applicable  dividend rate and dividing
     by four. Dividends payable on the Preferred Shares for any period less than
     a full  Dividend  Period  shall be computed on the basis of a 360-day  year
     consisting of twelve 30-day months.

     (c) Redemption.

     (1) The Preferred Shares shall not be redeemable prior to October 15, 1997.
     On and after October 15, 1997, the Corporation,  at its option,  may redeem
     the  Preferred  Shares,  as a whole or in part, at any time or from time to
     time at a redemption  price equal to $250 per share plus accrued and unpaid
     dividends thereon to the date fixed for redemption.

     (2) In the event that fewer than all the outstanding  Preferred  Shares are
     to be redeemed,  the number of shares to be redeemed shall be determined by
     the Board and the shares to be redeemed  shall be  determined by lot or pro
     rata as may be  determined by the Board of the  Corporation  or by any duly
     authorized committee thereof or by any other method as may be determined by
     the Board of the Corporation or by any duly authorized committee thereof in
     its sole  discretion to be equitable,  provided that such method  satisfies
     any  applicable  requirements  of any  securities  exchange  on  which  the
     Preferred Shares are listed.

     (3) In the event the Corporation shall redeem Preferred  Shares,  notice of
     such redemption shall be given by first class mail, postage prepaid, mailed
     not less than 30 nor more than 60 days  prior to the  redemption  date,  to
     each  holder of  record of the  shares  to be  redeemed,  at such  holder's
     address as the same appears on the stock register of the Corporation.  Each
     such  notice  shall  state:  (i) the  redemption  date;  (ii) the number of
     Preferred  Shares to be redeemed  and, if fewer than all the shares held by
     such  holder are to be  redeemed,  the number of such shares to be redeemed
     from such  holder;  (iii) the  redemption  price;  (iv) the place or places
     where certificates for such shares are to be surrendered for payment of the
     redemption  price; and (v) that dividends on the shares to be redeemed will
     cease to accrue on such redemption date.

     (4) Notice having been mailed as aforesaid,  from and after the  redemption
     date (unless  default shall be made by the  Corporation in providing  money
     for the payment of the redemption  price) dividends on the Preferred Shares
     so called for  redemption  shall cease to accrue,  and said shares shall no
     longer be deemed to be  outstanding,  and all rights of the holders thereof
     as stockholders  of the  Corporation  (except the right to receive from the
     Corporation the redemption price) shall cease. Upon surrender in accordance
     with said notice of the certificates  for any shares so redeemed  (properly
     endorsed or assigned for transfer,  if the Board of the  Corporation or any
     duly authorized  committee thereof shall so require and the notice shall so
     state),  such shares shall be redeemed by the Corporation at the redemption
     price aforesaid.  In case fewer than all the shares represented by any such
     certificate are redeemed,  a new certificate  shall be issued  representing
     the unredeemed shares without cost to the holder thereof.

     (5) Any of the Preferred  Shares which shall at any time have been redeemed
     shall,  after such  redemption,  have the status of authorized but unissued
     shares of  Preferred  Stock,  without  designation  as to series until such
     shares are once more designated as part of a particular series by the Board
     of the Corporation or any duly authorized committee thereof.

                                       F-2

<PAGE>

          (6) Notwithstanding  the foregoing  provisions of this Section (c), if
          any  dividends on the  Preferred  Shares are in arrears,  no Preferred
          Shares shall be redeemed  unless all outstanding  Preferred  Shares of
          this series are simultaneously redeemed, and the Corporation shall not
          purchase or otherwise acquire any Preferred Shares; provided, however,
          that the foregoing  shall not prevent the purchase or  acquisition  of
          Preferred  Shares pursuant to a purchase or exchange offer made on the
          same terms to holders of all outstanding Preferred Shares.

          (d) Conversion or Exchange.  The holders of the Preferred Shares shall
          not have any rights  herein to convert  such  shares  into or exchange
          such  shares for shares of any other  class or classes or of any other
          series of any class or classes of capital stock of the Corporation.

     (e) Voting.  The Preferred Shares shall not have any voting powers,  either
     general or special, except that

          (i) Unless the vote or consent of the  holders of a greater  number of
          shares shall then be required by law, the consent of the holders of at
          least 66 2/3% of all of the Preferred Shares at the time  outstanding,
          given in  person  or by proxy,  either  in  writing  or by a vote at a
          meeting  called  for the  purpose at which the  holders  of  Preferred
          Shares shall vote together as a separate class, shall be necessary for
          authorizing,  effecting or  validating  the  amendment,  alteration or
          repeal of any of the provisions of the Articles of Incorporation or of
          any certificate  amendatory thereof or supplemental thereto (including
          any Certificate of Designation,  Preferences and Rights or any similar
          document  relating  to any  series of  Preferred  Stock)  which  would
          adversely affect the preferences,  rights, powers or privileges of the
          Preferred Shares;

          (ii) Unless the vote or consent of the holders of a greater  number of
          shares shall then be required by law, the consent of the holders of at
          least 66 2/3% of all of the  Preferred  Shares and all other series of
          Preferred Stock ranking on a parity with the Preferred Shares,  either
          as to dividends or upon liquidation, at the time outstanding, given in
          person or by proxy, either in writing or by a vote at a meeting called
          for the  purpose  at which the  holders of  Preferred  Shares and such
          other series of Preferred  Stock shall vote together as a single class
          without  regard  to  series,   shall  be  necessary  for  authorizing,
          effecting or validating  the creation,  authorization  or issue of any
          shares of any class of stock of the  Corporation  ranking prior to the
          Preferred  Shares  as  to  dividends  or  upon  liquidation,   or  the
          reclassification  of any authorized  stock of the Corporation into any
          such prior  shares,  or the  creation,  authorization  or issue of any
          obligation or security  convertible  into or  evidencing  the right to
          purchase any such prior shares;

          (iii) If at the time of any  annual  meeting of  stockholders  for the
          election of directors a default in  preference  dividends  (as defined
          below) on the  Preferred  Stock shall  exist,  the number of directors
          constituting  the Board of the Corporation  shall be increased by two,
          and the holders of the  Preferred  Stock of all series  shall have the
          right at such  meeting,  voting  together  as a single  class  without
          regard to series,  to the exclusion of the holders of common stock, to
          elect two  directors  of the  Corporation  to fill such newly  created
          directorships.  Such right shall continue until there are no dividends
          in arrears upon the  Preferred  Stock.  Each  director  elected by the
          holders  of shares of  Preferred  Stock  (herein  called a  "Preferred
          Director")  shall continue to serve as such director for the full term
          for which he or she  shall  have been  elected,  notwithstanding  that
          prior to the end of such term a default in preference  dividends shall
          cease to exist.  Any  Preferred  Director may be removed by, and shall
          not be removed  except  by,  the vote of the  holders of record of the
          outstanding  shares of Preferred  Stock,  voting  together as a single
          class without regard to series, at a meeting of the  stockholders,  or
          of the holders of shares of Preferred  Stock,  called for the purpose.
          So long as a default  in any  preference  dividends  on the  Preferred
          Stock  shall  exist,  (a) any  vacancy  in the  office of a  Preferred
          Director  may be filled  (except as provided in the  following  clause
          (b)) by an  instrument in writing  signed by the  remaining  Preferred
          Director and filed with the Corporation and (b) in case of the removal
          of any Preferred Director, the vacancy may be filled by the vote of

                                       F-3

<PAGE>

     the holders of the outstanding  shares of Preferred Stock,  voting together
     as a single class  without  regard to series,  at the same meeting at which
     such removal shall be voted.  Each  director  appointed as aforesaid by the
     remaining  Preferred  Director shall be deemed, for all purposes hereof, to
     be a  Preferred  Director.  Whenever  the term of office  of the  Preferred
     Directors  shall end and a default in preference  dividends shall no longer
     exist,  the number of directors  constituting  the Board of the Corporation
     shall be reduced by two. For the purposes  hereof, a "default in preference
     dividends"  on the  Preferred  Stock shall be deemed to exist  whenever the
     amount of accrued  dividends  upon any series of  Preferred  Stock shall be
     equivalent to six full  quarter-yearly  dividends or more,  and,  having so
     occurred,  such default shall be deemed to exist thereafter until, but only
     until,  all accrued  dividends on all shares of Preferred Stock of each and
     every series then  outstanding  shall have been paid to the end of the last
     preceding quarterly dividend period.

     (f) Liquidation Rights.

     (1) Upon the voluntary or involuntary  dissolution,  liquidation or winding
     up of the  Corporation,  the  holders  of the  Preferred  Shares  shall  be
     entitled to receive,  before any payment or  distribution  shall be made on
     the  Common  Stock or on any  other  class of stock  ranking  junior to the
     Preferred Shares upon liquidation, the amount of $250 per share, plus a sum
     equal to all  dividends  (whether or not earned or declared) on such shares
     accrued and unpaid thereon to the date of final distribution.

     (2)  Neither  the  sale  of all or  substantially  all of the  property  or
     business  of the  Corporation,  nor  the  merger  or  consolidation  of the
     Corporation  into  or  with  any  other  corporation,  nor  the  merger  or
     consolidation of any other corporation into or with the Corporation,  shall
     be deemed to be a  dissolution,  liquidation  or winding up,  voluntary  or
     involuntary, for the purpose of this Section (f).

     (3) After the  payment to the holders of the  Preferred  Shares of the full
     preferential  amounts  provided for in this Section (f), the holders of the
     Preferred  Shares  as such  shall  have no  right  or  claim  to any of the
     remaining assets of the Corporation.

     (4) In the event the assets of the Corporation  available for  distribution
     to the holders of the Preferred Shares upon any dissolution, liquidation or
     winding up of the Corporation,  whether voluntary or involuntary,  shall be
     insufficient  to pay in full all amounts to which such holders are entitled
     pursuant to paragraph (l) of this Section (f), no such  distribution  shall
     be made on account of any shares of any other class or series of  Preferred
     Stock ranking on a parity with the Preferred Shares upon such  dissolution,
     liquidation or winding up unless  proportionate  distributive amounts shall
     be paid on account of the Preferred Shares,  ratably,  in proportion to the
     full distributable  amounts for which holders of all such parity shares are
     respectively entitled upon such dissolution, liquidation or winding up.

     (5) Upon the voluntary or involuntary  dissolution,  liquidation or winding
     up of the Corporation, the holders of the Preferred Shares then outstanding
     shall be entitled to be paid out of the assets of the Corporation available
     for  distribution to its stockholders all amounts to which such holders are
     entitled  pursuant to paragraph  (1) of this Section (f) before any payment
     shall  be  made  to the  holders  of any  class  of  capital  stock  of the
     Corporation ranking junior upon liquidation to the Preferred Shares.

     (g) Ranking of Classes of Stock. For purposes of this resolution, any stock
     of any class or classes of the Corporation shall be deemed to rank:

          (1) prior to the  Preferred  Shares,  either as to  dividends  or upon
          liquidation, if the holders of such class or classes shall be entitled
          to the receipt of dividends or of amounts distributable upon

                                       F-4

<PAGE>

          voluntary or involuntary dissolution, liquidation or winding up of the
          Corporation,  as the case may be, in  preference  or  priority  to the
          holders of the Preferred Shares;

     (2) on a parity with the Preferred  Shares,  either as to dividends or upon
     liquidation,  whether or not the dividend rates,  dividend payment dates or
     redemption or liquidation  prices per share or sinking fund provisions,  if
     any, be different  from those of the  Preferred  Shares,  if the holders of
     such stock  shall be entitled  to the  receipt of  dividends  or of amounts
     distributable  upon  voluntary or involuntary  dissolution,  liquidation or
     winding up of the  Corporation,  as the case may be, in proportion to their
     respective  dividend rates or  liquidation  prices,  without  preference or
     priority,  one over the other, as between the holders of such stock and the
     holders of the Preferred Shares; and

     (3)  junior  to the  Preferred  Shares,  either  as to  dividends  or  upon
     liquidation,  if such class shall be Common  Stock or if the holders of the
     Preferred  Shares  shall be entitled to receipt of  dividends or of amounts
     distributable  upon  voluntary or involuntary  dissolution,  liquidation or
     winding  up of the  Corporation,  as the  case  may be,  in  preference  or
     priority to the holders of shares of such class or classes.

                                       F-5

<PAGE>

                                    EXHIBIT G

                           FLEET FINANCIAL GROUP, INC.
                        9.35% CUMULATIVE PREFERRED STOCK

     (a) Designation. The designation of this series of Preferred Stock shall be
     "9.35%  Cumulative  Preferred  Stock"  (hereinafter  called the  "Preferred
     Shares")  and the  number  of  shares  constituting  this  series  shall be
     500,000. Such Preferred Shares shall have a stated value of $250 per share.
     The  number of  authorized  Preferred  Shares  may be  reduced  by  further
     resolution  duly  adopted by the Board and by the  filing of a  certificate
     pursuant to the  provisions of the Rhode Island  Business  Corporation  Act
     stating  that such  reduction  has been so  authorized,  but the  number of
     authorized Preferred Shares shall not be increased.

     (b) Dividends.

     (1) Dividend  periods  ("Dividend  Periods")  shall commence on January 15,
     April 15,  July 15 and October 15 in each year and shall end on and include
     the day next  preceding  the first  day of the next  Dividend  Period.  The
     dividend  rate  on the  Preferred  Shares  from  January  26,  1995  to and
     including  April 14,  1995 (the  "Initial  Dividend  Period")  and for each
     Dividend  Period  thereafter  will be 9.35% per annum of the  stated  value
     thereof. Such dividends shall be cumulative from January 26, 1995 and shall
     be payable when and as declared by the Board, on January 15, April 15, July
     15 and  October  15 of each  year,  commencing  April 15,  1995.  Each such
     dividend shall be paid to the holders of record of Preferred Shares as they
     appear on the stock  register of the  Corporation  on such record date, not
     exceeding 30 days preceding the payment date thereof,  as shall be fixed by
     the Board.  Dividends on account of arrears for any past  Dividend  Periods
     may be  declared  and paid at any time,  without  reference  to any regular
     dividend  payment date, to holders of record on such date, not exceeding 45
     days preceding the payment date thereof, as may be fixed by the Board.

     (2) No full dividends shall be declared or paid or set apart for payment on
     Preferred Stock of any series ranking, as to dividends, on a parity with or
     junior to the  Preferred  Shares  for any  period  unless  full  cumulative
     dividends have been or contemporaneously  are declared and paid or declared
     and a sum sufficient for the payment  thereof set apart for such payment on
     the Preferred  Shares for all dividend  payment  periods  terminating on or
     prior  to the date of  payment  of such  full  cumulative  dividends.  When
     dividends are not paid in full, as aforesaid, upon the Preferred Shares and
     any other  Preferred  Stock  ranking on a parity as to  dividends  with the
     Preferred  Shares,  all  dividends  declared  upon shares of the  Preferred
     Shares and any other  Preferred  Stock  ranking on a parity as to dividends
     with the Preferred  Shares shall be declared pro rata so that the amount of
     dividends  declared  per  share on the  Preferred  Shares  and  such  other
     Preferred  Stock  shall in all cases bear to each other the same ratio that
     accrued  dividends  per  share  on the  Preferred  Shares  and  such  other
     Preferred Stock bear to each other.  Holders of the Preferred  Shares shall
     not be  entitled  to any  dividend,  whether  payable in cash,  property or
     stock, in excess of full cumulative  dividends,  as herein provided, on the
     Preferred Shares. No interest,  or sum of money in lieu of interest,  shall
     be payable in respect of any dividend  payment or payments on the Preferred
     Shares which may be in arrears.

     (3) So long as any of the  Preferred  Shares are  outstanding,  no dividend
     (other than a dividend in Common Stock or in any other stock ranking junior
     to the Preferred Shares as to dividends and upon liquidation and other than
     as provided in paragraph (2) of this Section (b)) shall be declared or paid
     or set aside for  payment or other  distribution  declared or made upon the
     Common Stock or upon any other stock ranking  junior to or on a parity with
     the  Preferred  Shares as to dividends or upon  liquidation,  nor shall any
     Common Stock nor any other stock of the Corporation ranking

                                       G-1

<PAGE>

     junior to or on a parity with the Preferred  Shares as to dividends or upon
     liquidation   be  redeemed,   purchased  or  otherwise   acquired  for  any
     consideration  (or any  moneys be paid to or made  available  for a sinking
     fund for the redemption of any shares of any such stock) by the Corporation
     (except by conversion into or exchange for stock of the Corporation ranking
     junior  to the  Preferred  Shares  as to  dividends  and upon  liquidation)
     unless,  in each case,  the full  cumulative  dividends on all  outstanding
     Preferred  Shares  shall  have  been  paid  for all past  dividend  payment
     periods.

     (4) Dividends  payable on each  Preferred  Share for each  Dividend  Period
     shall be computed by annualizing the applicable  dividend rate and dividing
     by four. Dividends payable on the Preferred Shares for any period less than
     a full  Dividend  Period  shall be computed on the basis of a 360-day  year
     consisting of twelve 30-day months.

     (c) Redemption.

     (1) The Preferred Shares shall not be redeemable prior to January 15, 2000.
     On and after January 15, 2000, the Corporation,  at its option,  may redeem
     the  Preferred  Shares,  as a whole or in part, at any time or from time to
     time at a redemption  price equal to $250 per share plus accrued and unpaid
     dividends  thereon to the date fixed for  redemption.  Notwithstanding  the
     foregoing,  to the extent applicable law requires, the Preferred Shares may
     not be redeemed by the Corporation  without the prior approval of the Board
     of Governors of the Federal Reserve System.

     (2) In the event that fewer than all the outstanding  Preferred  Shares are
     to be redeemed,  the number of shares to be redeemed shall be determined by
     the Board and the shares to be redeemed  shall be  determined by lot or pro
     rata as may be  determined by the Board of the  Corporation  or by any duly
     authorized committee thereof or by any other method as may be determined by
     the Board of the Corporation or by any duly authorized committee thereof in
     its sole  discretion to be equitable,  provided that such method  satisfies
     any  applicable  requirements  of any  securities  exchange  on  which  the
     Preferred Shares are listed.

     (3) In the event the Corporation shall redeem Preferred  Shares,  notice of
     such redemption shall be given by first class mail, postage prepaid, mailed
     not less than 30 nor more than 60 days  prior to the  redemption  date,  to
     each  holder of  record of the  shares  to be  redeemed,  at such  holder's
     address as the same appears on the stock register of the Corporation.  Each
     such  notice  shall  state:  (i) the  redemption  date;  (ii) the number of
     Preferred  Shares to be redeemed  and, if fewer than all the shares held by
     such  holder are to be  redeemed,  the number of such shares to be redeemed
     from such  holder;  (iii) the  redemption  price;  (iv) the place or places
     where certificates for such shares are to be surrendered for payment of the
     redemption  price; and (v) that dividends on the shares to be redeemed will
     cease to accrue on such redemption date.

     (4) Notice having been mailed as aforesaid,  from and after the  redemption
     date (unless  default shall be made by the  Corporation in providing  money
     for the payment of the redemption  price) dividends on the Preferred Shares
     so called for  redemption  shall cease to accrue,  and said shares shall no
     longer be deemed to be  outstanding,  and all rights of the holders thereof
     as stockholders  of the  Corporation  (except the right to receive from the
     Corporation the redemption price) shall cease. Upon surrender in accordance
     with said notice of the certificates  for any shares so redeemed  (properly
     endorsed or assigned for transfer,  if the Board of the  Corporation or any
     duly authorized  committee thereof shall so require and the notice shall so
     state),  such shares shall be redeemed by the Corporation at the redemption
     price aforesaid.  In case fewer than all the shares represented by any such
     certificate are redeemed,  a new certificate  shall be issued  representing
     the unredeemed shares without cost to the holder thereof.

     (5) Any of the Preferred  Shares which shall at any time have been redeemed
     shall,  after such  redemption,  have the status of authorized but unissued
     shares of Preferred Stock, without

                                       G-2

<PAGE>

     designation as to series until such shares are once more designated as part
     of a  particular  series  by the  Board  of  the  Corporation  or any  duly
     authorized committee thereof.

     (6)  Notwithstanding  the foregoing  provisions of this Section (c), if any
     dividends on the Preferred Shares are in arrears, no Preferred Shares shall
     be  redeemed  unless all  outstanding  Preferred  Shares of this series are
     simultaneously   redeemed,  and  the  Corporation  shall  not  purchase  or
     otherwise  acquire  any  Preferred  Shares;  provided,  however,  that  the
     foregoing shall not prevent the purchase or acquisition of Preferred Shares
     pursuant to a purchase or exchange  offer made on the same terms to holders
     of all outstanding Preferred Shares.

     (d) Conversion or Exchange.  The holders of the Preferred  Shares shall not
     have any rights  herein to convert such shares into or exchange such shares
     for  shares of any other  class or  classes  or of any other  series of any
     class or classes of capital stock of the Corporation.

     (e) Voting.  The Preferred Shares shall not have any voting powers,  either
     general or special, except that

          (i) Unless the vote or consent of the  holders of a greater  number of
          shares shall then be required by law, the consent of the holders of at
          least 66 2/3% of all of the Preferred Shares at the time  outstanding,
          given in  person  or by proxy,  either  in  writing  or by a vote at a
          meeting  called  for the  purpose at which the  holders  of  Preferred
          Shares shall vote together as a separate class, shall be necessary for
          authorizing,  effecting or  validating  the  amendment,  alteration or
          repeal of any of the provisions of the Articles of Incorporation or of
          any certificate  amendatory thereof or supplemental thereto (including
          any Certificate of Designation,  Preferences and Rights or any similar
          document  relating  to any  series of  Preferred  Stock)  which  would
          adversely affect the preferences,  rights, powers or privileges of the
          Preferred Shares;

          (ii) Unless the vote or consent of the holders of a greater  number of
          shares shall then be required by law, the consent of the holders of at
          least 66 2/3% of all of the  Preferred  Shares and all other series of
          Preferred Stock ranking on a parity with the Preferred Shares,  either
          as to dividends or upon liquidation, at the time outstanding, given in
          person or by proxy, either in writing or by a vote at a meeting called
          for the  purpose  at which the  holders of  Preferred  Shares and such
          other series of Preferred  Stock shall vote together as a single class
          without  regard  to  series,   shall  be  necessary  for  authorizing,
          effecting or validating  the creation,  authorization  or issue of any
          shares of any class of stock of the  Corporation  ranking prior to the
          Preferred  Shares  as  to  dividends  or  upon  liquidation,   or  the
          reclassification  of any authorized  stock of the Corporation into any
          such prior  shares,  or the  creation,  authorization  or issue of any
          obligation or security  convertible  into or  evidencing  the right to
          purchase any such prior shares;

          (iii) If at the time of any  annual  meeting of  stockholders  for the
          election of directors a default in  preference  dividends  (as defined
          below) on the  Preferred  Stock shall  exist,  the number of directors
          constituting  the Board of the Corporation  shall be increased by two,
          and the holders of the  Preferred  Stock of all series  shall have the
          right at such  meeting,  voting  together  as a single  class  without
          regard to series,  to the exclusion of the holders of common stock, to
          elect two  directors  of the  Corporation  to fill such newly  created
          directorships.  Such right shall continue until there are no dividends
          in arrears upon the  Preferred  Stock.  Each  director  elected by the
          holders  of shares of  Preferred  Stock  (herein  called a  "Preferred
          Director")  shall continue to serve as such director for the full term
          for which he or she  shall  have been  elected,  notwithstanding  that
          prior to the end of such term a default in preference  dividends shall
          cease to exist.  Any  Preferred  Director may be removed by, and shall
          not be removed  except  by,  the vote of the  holders of record of the
          outstanding  shares of Preferred  Stock,  voting  together as a single
          class without regard to series, at a meeting of the  stockholders,  or
          of the holders of shares of Preferred  Stock,  called for the purpose.
          So long as a default  in any  preference  dividends  on the  Preferred
          Stock shall exist, (a) any vacancy in the office

                                       G-3

<PAGE>

     of a Preferred  Director may be filled (except as provided in the following
     clause (b)) by an instrument in writing  signed by the remaining  Preferred
     Director and filed with the  Corporation and (b) in the case of the removal
     of any  Preferred  Director,  the  vacancy may be filled by the vote of the
     holders of the outstanding shares of Preferred Stock,  voting together as a
     single class  without  regard to series,  at the same meeting at which such
     removal  shall be  voted.  Each  director  appointed  as  aforesaid  by the
     remaining  Preferred  Director shall be deemed, for all purposes hereof, to
     be a  Preferred  Director.  Whenever  the term of office  of the  Preferred
     Directors  shall end and a default in preference  dividends shall no longer
     exist,  the number of directors  constituting  the Board of the Corporation
     shall be reduced by two. For the purposes  hereof, a "default in preference
     dividends"  on the  Preferred  Stock shall be deemed to exist  whenever the
     amount of accrued  dividends  upon any series of  Preferred  Stock shall be
     equivalent to six full  quarter-yearly  dividends or more,  and,  having so
     occurred,  such default shall be deemed to exist thereafter until, but only
     until,  all accrued  dividends on all shares of Preferred Stock of each and
     every series then  outstanding  shall have been paid to the end of the last
     preceding quarterly dividend period.

     (f) Liquidation Rights.

     (1) Upon the voluntary or involuntary  dissolution,  liquidation or winding
     up of the  Corporation,  the  holders  of the  Preferred  Shares  shall  be
     entitled to receive,  before any payment or  distribution  shall be made on
     the  Common  Stock or on any  other  class of stock  ranking  junior to the
     Preferred Shares upon liquidation, the amount of $250 per share, plus a sum
     equal to all  dividends  (whether or not earned or declared) on such shares
     accrued and unpaid thereon to the date of final distribution.

     (2)  Neither  the  sale  of all or  substantially  all of the  property  or
     business  of the  Corporation,  nor  the  merger  or  consolidation  of the
     Corporation  into  or  with  any  other  corporation,  nor  the  merger  or
     consolidation of any other corporation into or with the Corporation,  shall
     be deemed to be a  dissolution,  liquidation  or winding up,  voluntary  or
     involuntary, for the purpose of this Section (f).

     (3) After the  payment to the holders of the  Preferred  Shares of the full
     preferential  amounts  provided for in this Section (f), the holders of the
     Preferred  Shares  as such  shall  have no  right  or  claim  to any of the
     remaining assets of the Corporation.

     (4) In the event the assets of the Corporation  available for  distribution
     to the holders of the Preferred Shares upon any dissolution, liquidation or
     winding up of the Corporation,  whether voluntary or involuntary,  shall be
     insufficient  to pay in full all amounts to which such holders are entitled
     pursuant to paragraph (1) of this Section (f), no such  distribution  shall
     be made on account of any shares of any other class or series of  Preferred
     Stock ranking on a parity with the Preferred Shares upon such  dissolution,
     liquidation or winding up unless  proportionate  distributive amounts shall
     be paid on account of the Preferred Shares,  ratably,  in proportion to the
     full distributable  amounts for which holders of all such parity shares are
     respectively entitled upon such dissolution, liquidation or winding up.

     (5) Upon the voluntary or involuntary  dissolution,  liquidation or winding
     up of the Corporation, the holders of the Preferred Shares then outstanding
     shall be entitled to be paid out of the assets of the Corporation available
     for  distribution to its stockholders all amounts to which such holders are
     entitled  pursuant to paragraph  (1) of this Section (f) before any payment
     shall  be  made  to the  holders  of any  class  of  capital  stock  of the
     Corporation ranking junior upon liquidation to the Preferred Shares.

                                       G-4

<PAGE>

     (g) Ranking of Classes of Stock. For purposes of this resolution, any stock
     of any class or classes of the Corporation shall be deemed to rank:

          (1) prior to the  Preferred  Shares,  either as to  dividends  or upon
          liquidation, if the holders of such class or classes shall be entitled
          to the receipt of dividends or of amounts distributable upon voluntary
          or  involuntary   dissolution,   liquidation  or  winding  up  of  the
          Corporation,  as the case may be, in  preference  or  priority  to the
          holders of the Preferred Shares;

          (2) on a parity with the Preferred  Shares,  either as to dividends or
          upon liquidation,  whether or not the dividend rates, dividend payment
          dates or  redemption or  liquidation  prices per share or sinking fund
          provisions,  if any, be different from those of the Preferred  Shares,
          if the  holders  of such stock  shall be  entitled  to the  receipt of
          dividends or of amounts  distributable  upon  voluntary or involuntary
          dissolution, liquidation or winding up of the Corporation, as the case
          may  be,  in  proportion  to  their   respective   dividend  rates  or
          liquidation  prices,  without  preference  or  priority,  one over the
          other,  as between  the  holders of such stock and the  holders of the
          Preferred Shares; and

          (3) junior to the  Preferred  Shares,  either as to  dividends or upon
          liquidation,  if such class shall be Common Stock or if the holders of
          the  Preferred  Shares shall be entitled to receipt of dividends or of
          amounts  distributable  upon  voluntary  or  involuntary  dissolution,
          liquidation or winding up of the  Corporation,  as the case may be, in
          preference  or  priority  to the  holders  of shares of such  class or
          classes.

                                       G-5

<PAGE>

                                    EXHIBIT H

                 CERTIFICATE OF THE VOTING POWERS, DESIGNATIONS,
              PREFERENCES AND RELATIVE, PARTICIPATING, OPTIONAL OR
                  OTHER SPECIAL RIGHTS, AND THE QUALIFICATIONS,
                 LIMITATIONS OR RESTRICTIONS THEREOF, WHICH HAVE
               NOT BEEN SET FORTH IN THE ARTICLES OF INCORPORATION
                       OR IN ANY AMENDMENT THERETO, OF THE
                    SERIES V 7.25% PERPETUAL PREFERRED STOCK
                                       OF
                           FLEET FINANCIAL GROUP, INC.
                       PURSUANT TO SECTION 7-1.1-15 OF THE
                      RHODE ISLAND BUSINESS CORPORATION ACT

We, the undersigned,  William C. Mutterperl and Marc C. Leslie,  the Senior Vice
President and the Assistant Secretary,  respectively,  of FLEET FINANCIAL GROUP,
INC., a Rhode Island  corporation  (hereinafter  called the  "Corporation"),  DO
HEREBY  CERTIFY that the following  resolution  was duly adopted by the Board of
Directors of the Corporation at a meeting duly convened and held on February 21,
1996, at which a quorum was present and acting throughout.

"RESOLVED, that pursuant to authority conferred upon the Board of Directors (the
"Board")  of Fleet  Financial  Group,  Inc.,  a Rhode  Island  corporation  (the
"Corporation"),  by the Restated  Articles of  Incorporation,  as amended,  (the
"Articles of  Incorporation")  of the  Corporation,  the Board hereby  creates a
series of Preferred Stock of the Corporation to consist of 1,265,000 shares, and
hereby  fixes  the  voting  powers,  designations,   preferences  and  relative,
participating,  optional  or  other  special  rights,  and  the  qualifications,
limitations or restrictions  thereof,  of the shares of such series (in addition
to the designations,  preferences and relative, participating, optional or other
special rights, and the qualifications, limitations or restrictions thereof, set
forth in the Articles of  Incorporation  which are  applicable  to the Preferred
Stock of all classes or series) as follows:

     (a) Designation.  The designation of the series of Preferred Stock shall be
     "Series  V  7.25%  Perpetual  Preferred  Stock"  (hereinafter  called  this
     "Series") and the number of shares  constituting this Series is one million
     two hundred sixty-five thousand (1,265,000).

     (b) Dividend Rate.

     (1) The  holders  of shares of this  Series  shall be  entitled  to receive
     dividends  thereon at a rate of 7.25% per annum computed on the basis of an
     issue price thereof of $250 per share, and no more,  payable  quarterly out
     of the  funds of the  Corporation  legally  available  for the  payment  of
     dividends.  Such  dividends  shall be cumulative  from the date of original
     issue of such shares and shall be payable,  when, as and if declared by the
     Board,  on  January  15,  April 15,  July 15 and  October  15 of each year,
     commencing April 15, 1996 (a "Dividend  Payment Date").  Each such dividend
     shall be paid to the  holders  of record  of shares of this  Series as they
     appear on the stock  register of the  Corporation  on such record date, not
     exceeding 30 days preceding the payment date thereof,  as shall be fixed by
     the Board.  Dividends  on account of arrears for any past  quarters  may be
     declared and paid at any time,  without  reference to any regular  dividend
     payment  date,  to holders of record on such date,  not  exceeding  45 days
     preceding the payment date thereof, as may be fixed by the Board.

                                       H-1

<PAGE>

     (2) No full dividends shall be declared or paid or set apart for payment on
     the Preferred  Stock of any series  ranking,  as to dividends,  on a parity
     with or  junior  to this  Series  for any  period  unless  full  cumulative
     dividends have been or contemporaneously  are declared and paid or declared
     and a sum sufficient for the payment  thereof set apart for such payment on
     this Series for all dividend payment periods terminating on or prior to the
     date of payment of such full cumulative  dividends.  When dividends are not
     paid in full,  as  aforesaid,  upon the shares of this Series and any other
     preferred  stock ranking on a parity as to dividends with this Series,  all
     dividends declared upon shares of this Series and any other class or series
     of preferred stock of the  Corporation  ranking on a parity as to dividends
     with this Series shall be declared pro rata so that the amount of dividends
     declared per share on this Series and such other  preferred  stock shall in
     all cases  bear to each other the same ratio  that  accrued  dividends  per
     share on the shares of this Series and such other  preferred  stock bear to
     each other.  Holders of shares of this Series  shall not be entitled to any
     dividend,  whether payable in cash,  property or stocks,  in excess of full
     cumulative  dividends,  as herein provided, on this Series. No interest, or
     sum of money  in lieu of  interest,  shall be  payable  in  respect  of any
     dividend payment or payments on this Series which may be in arrears.

     (3) So long as any  shares of this  Series  are  outstanding,  no  dividend
     (other than a dividend in Common Stock or in any other stock ranking junior
     to this  Series as to  dividends  and upon  liquidation  and other  than as
     provided in paragraph (2) of this Section (b)) shall be declared or paid or
     set aside  for  payment  or other  distribution  declared  or made upon the
     Common Stock or upon any other stock ranking  junior to or on a parity with
     this Series as to dividends or upon liquidation, nor shall any Common Stock
     nor any other  stock of the  Corporation  ranking  junior to or on a parity
     with this Series as to dividends or upon liquidation be redeemed, purchased
     or otherwise  acquired for any  consideration  (or any moneys be paid to or
     made  available for a sinking fund for the  redemption of any shares of any
     such stock) by the  Corporation  (except by conversion into or exchange for
     stock of the Corporation  ranking junior to this Series as to dividends and
     upon liquidation)  unless,  in each case, the full cumulative  dividends on
     all  outstanding  shares of this  Series  shall have been paid for all past
     dividend payment periods.

     (4) Dividends  payable on this Series for any period,  including the period
     from the  original  issue of such  shares  until April 15,  1996,  shall be
     computed on the basis of a 360-day year consisting of twelve 30-day months.

     (c) Redemption.

     (1) The shares of this Series  shall not be  redeemable  prior to April 15,
     2001.  On and after April 15, 2001,  the  Corporation,  at its option,  may
     redeem shares of this Series, in whole or in part, at any time or from time
     to time, at a redemption  price of $250 per share,  plus accrued and unpaid
     dividends thereon to the date fixed for redemption.

     (2) In the event that fewer than all the outstanding  shares of this Series
     are to be redeemed  pursuant to subsection  (1), the number of shares to be
     redeemed  shall be  determined  by the Board and the shares to be  redeemed
     shall be determined by lot or pro rata as may be determined by the Board or
     by any  other  method  as may  be  determined  by  the  Board  in its  sole
     discretion to be equitable.

     (3) In the  event  the  Corporation  shall  redeem  shares  of this  Series
     pursuant to  subsections  (1) or (2),  notice of such  redemption  shall be
     given by first class  mail,  postage  prepaid,  mailed not less than 30 nor
     more than 60 days prior to the redemption date, to each holder of record of
     the shares to be redeemed,  at such holder's address as the same appears on
     the stock register of the  Corporation.  Each such notice shall state:  (i)
     the  redemption  date;  (ii) the  number  of  shares  of this  Series to be
     redeemed  and,  if fewer than all the shares  held by such holder are to be
     redeemed,  the number of such shares to be redeemed from such holder; (iii)
     the redemption price; (iv) the place or

                                       H-2

<PAGE>

     places where certificates for such shares are to be surrendered for payment
     of the  redemption  price;  and (v)  that  dividends  on the  shares  to be
     redeemed will cease to accrue on such redemption date.

     (4) Notice having been mailed as aforesaid,  from and after the  redemption
     date (unless  default shall be made by the  Corporation in providing  money
     for the payment of the  redemption  price)  dividends on the shares of this
     Series so called for  redemption  under either  subsection (1) or (2) above
     shall  cease to  accrue,  and said  shares  shall no longer be deemed to be
     outstanding,  and all rights of the holders  thereof as stockholders of the
     Corporation   (except  the  right  to  receive  from  the  Corporation  the
     redemption  price) shall cease.  Upon  surrender  in  accordance  with said
     notice of the certificates for any shares so redeemed (properly endorsed or
     assigned for  transfer,  if the Board shall so require and the notice shall
     so  state),  such  shares  shall  be  redeemed  by the  Corporation  at the
     applicable  redemption price. In case fewer than all the shares represented
     by any such  certificate are redeemed,  a new  certificate  shall be issued
     representing the unredeemed shares without cost to the holder thereof.

     (5)  Notwithstanding  the foregoing  provisions of this Section (c), if any
     dividends on this Series are in arrears,  no shares of this Series shall be
     redeemed  unless all outstanding  shares of this Series are  simultaneously
     redeemed,  and the Corporation  shall not purchase or otherwise acquire any
     shares of this Series;  provided,  however,  that the  foregoing  shall not
     prevent the purchase or acquisition of shares of this Series  pursuant to a
     purchase  or  exchange  offer  made on the  same  terms to  holders  of all
     outstanding shares of this Series.

     (d) Liquidation Rights.

     (1) Upon the dissolution, liquidation or winding up of the Corporation, the
     holders of the shares of this  Series  shall be  entitled to receive and be
     paid out of the assets of the Corporation available for distribution to its
     stockholders,  before  any  payment  or  distribution  shall be made on the
     Common Stock or on any other class of stock ranking junior to the shares of
     this  Series  upon  liquidation,  the amount of $250 per share,  plus a sum
     equal to all  dividends  (whether or not earned or declared) on such shares
     accrued and unpaid thereon to the date of final distribution.

     (2) Neither the sale of all or  substantially  all the property or business
     of the Corporation nor the merger or  consolidation of the Corporation into
     or with any other  corporation or the merger or  consolidation of any other
     corporation  into  or  with  the  Corporation,  shall  be  deemed  to  be a
     dissolution,  liquidation or winding up, voluntary or involuntary,  for the
     purposes of this Section (d).

     (3) After the  payment to the  holders of the shares of this  Series of the
     full preferential  amounts provided for in this Section (d), the holders of
     this  Series as such shall  have no right or claim to any of the  remaining
     assets of the Corporation.

     (4) In the event the assets of the Corporation  available for  distribution
     to the holders of shares of this Series upon any  dissolution,  liquidation
     or winding up of the Corporation,  whether voluntary or involuntary,  shall
     be  insufficient  to pay in full all  amounts  to which  such  holders  are
     entitled   pursuant  to  paragraph   (1)  of  this  Section  (d),  no  such
     distribution  shall be made on account of any shares of any other  class or
     series of  Preferred  Stock  ranking  on a parity  with the  shares of this
     Series   upon  such   dissolution,   liquidation   or   winding  up  unless
     proportionate  distributive  amounts shall be paid on account of the shares
     of this Series,  ratably,  in proportion to the full distributable  amounts
     for which holders of all such parity shares are respectively  entitled upon
     such dissolution, liquidation or winding up.

     (e) Conversion or Exchange.  The holders of shares of this Series shall not
     have any rights  herein to convert such shares into or exchange such shares
     for  shares of any other  class or  classes  or of any other  series of any
     class or classes of capital stock of the Corporation.

                                       H-3

<PAGE>

     (f)  Voting.  The shares of this Series  shall not have any voting  powers,
     either general or special, except that:

          (1) Unless the vote or consent of the  holders of a greater  number of
          shares shall then be required by law, the consent of the holders of at
          least  66  2/3%  of all of the  shares  of  this  Series  at the  time
          outstanding,  given in person or by proxy,  either in  writing or by a
          vote at a meeting  called  for the  purpose  at which the  holders  of
          shares of this Series shall vote together as a separate  class,  shall
          be necessary for  authorizing,  effecting or validating the amendment,
          alteration  or  repeal of any of the  provisions  of the  Articles  of
          Incorporation or of any certificate amendatory thereof or supplemental
          thereto (including any Certificate of the Voting Powers, Designations,
          Preferences  and  Relative,  Participating,  Optional or Other Special
          Rights, and the Qualifications,  Limitations or Restrictions  thereof,
          or any similar  document  relating to any series of  Preferred  Stock)
          which  would  adversely  affect  the  preferences,  rights,  powers or
          privileges of this Series;

          (2) Unless the vote or consent of the  holders of a greater  number of
          shares shall then be required by law, the consent of the holders of at
          least 66 2/3% of all of the shares of this Series and all other series
          of  Preferred  Stock  ranking on a parity with shares of this  Series,
          either as to dividends or upon  liquidation,  at the time outstanding,
          given in  person  or by proxy,  either  in  writing  or by a vote at a
          meeting  called for the purpose at which the holders of shares of this
          Series and such other series of Preferred Stock shall vote together as
          a single  class  without  regard to  series,  shall be  necessary  for
          authorizing,   effecting,   increasing  or  validating  the  creation,
          authorization  or issue  of any  shares  of any  class of stock of the
          Corporation ranking prior to the shares of this Series as to dividends
          or upon liquidation,  or the  reclassification of any authorized stock
          of the  Corporation  into  any such  prior  shares,  or the  creation,
          authorization or issue of any obligation or security  convertible into
          or evidencing the right to purchase any such prior shares.

          (3) If, at the time of any  annual  meeting  of  stockholders  for the
          election of directors, a default in preference dividends on any series
          of the Preferred Stock or any other class or series of preferred stock
          of the  Corporation  (other  than any  other  class or  series  of the
          Corporation's  preferred stock expressly  entitled to elect additional
          directors to the Board by a vote  separate and distinct  from the vote
          provided for in this paragraph (3) ("Voting  Preferred")) shall exist,
          the number of directors  constituting  the Board shall be increased by
          two (without duplication of any increase made pursuant to the terms of
          any other class or series of the  Corporation's  preferred stock other
          than  any  Voting  Preferred)  and the  holders  of the  Corporation's
          preferred  stock of all classes and series (other than any such Voting
          Preferred) shall have the right at such meeting,  voting together as a
          single class  without  regard to class or series,  to the exclusion of
          the  holders of Common  Stock and the Voting  Preferred,  to elect two
          directors of the Corporation to fill such newly created directorships.
          Such right shall continue until there are no dividends in arrears upon
          shares of any class or series  of the  Corporation's  preferred  stock
          ranking  prior to or on a parity  with  shares  of this  Series  as to
          dividends (other than any Voting Preferred).  Each director elected by
          the  holders  of shares of any  series of the  Preferred  Stock or any
          other  class or  series  of the  Corporation's  preferred  stock in an
          election   provided  for  by  this  paragraph  (3)  (herein  called  a
          "Preferred Director") shall continue to serve as such director for the
          full term for which he shall have been elected,  notwithstanding  that
          prior to the end of such term a default in preference  dividends shall
          cease to exist.  Any  Preferred  Director may be removed by, and shall
          not be removed  except  by,  the vote of the  holders of record of the
          outstanding  shares of the  Corporation's  preferred stock entitled to
          have originally voted for such director's election, voting together as
          a single class without regard to class or series,  at a meeting of the
          stockholders,  or of  the  holders  of  shares  of  the  Corporation's
          preferred stock,  called for that purpose. So long as a default in any
          preference dividends on any series of the Preferred Stock or any other
          class or series of  preferred  stock of the  Corporation  shall  exist
          (other than any Voting  Preferred)  (A) any vacancy in the office of a
          Preferred  Director may be filled (except as provided in the following
          clause  (B)) by an  instrument  in  writing  signed  by the  remaining
          Preferred  Director and filed with the Corporation and (B) in the case
          of the removal of any Preferred

                                       H-4

<PAGE>

          Director,  the vacancy may be filled by the vote of the holders of the
          outstanding  shares of the  Corporation's  preferred stock entitled to
          have  originally  voted for the removed  director's  election,  voting
          together as a single class without  regard to class or series,  at the
          same  meeting  at which such  removal  shall be voted.  Each  director
          appointed as aforesaid shall be deemed for all purposes hereto to be a
          Preferred Director.

     Whenever  the term of office  of the  Preferred  Directors  shall end and a
     default  in  preference  dividends  shall no longer  exist,  the  number of
     directors  constituting  the Board  shall be reduced by two.  For  purposes
     hereof, a "default in preference  dividends" on any series of the Preferred
     Stock or any other class or series of  preferred  stock of the  Corporation
     shall be deemed to have occurred  whenever the amount of accrued  dividends
     upon such class or series of the  Corporation's  preferred  stock  shall be
     equivalent  to six  full  quarterly  dividends  or  more,  and,  having  so
     occurred,  such default shall be deemed to exist thereafter until, but only
     until,  all  accrued  dividends  on all such  shares  of the  Corporation's
     preferred stock of each and every series then  outstanding  (other than any
     Voting  Preferred or shares of any class or series ranking junior to shares
     of this Series as to dividends) shall have been paid to the end of the last
     preceding quarterly dividend period.

     (g)  Reacquired  Shares.  Shares of this Series  which have been issued and
     reacquired  through  redemption or purchase shall,  upon compliance with an
     applicable provision of the Rhode Island Business Corporation Act, have the
     status of  authorized  and unissued  shares of  Preferred  Stock and may be
     reissued but only as part of a new series of Preferred  Stock to be created
     by resolution or resolutions of the Board.

     (h) Relation to Existing Preferred Classes of Stock.  Shares of this Series
     are equal in rank and  preference  with all other  series of the  Preferred
     Stock  outstanding  on the date of  original  issue of the  shares  of this
     Series and are senior in rank and  preference  to the Common  Stock and the
     Cumulative Participating Junior Preferred Stock of the Corporation.

     (i)  Relation to Other  Preferred  Classes of Stock.  For  purposes of this
     resolution,  any stock of any class or classes of the Corporation  shall be
     deemed to rank:

          (1) prior to the shares of this Series, either as to dividends or upon
          liquidation, if the holders of such class or classes shall be entitled
          to  the  receipt  of  dividends  or  of  amounts   distributable  upon
          dissolution, liquidation or winding up of the Corporation, as the case
          may be, in  preference  or  priority  to the holders of shares of this
          Series;

          (2) on a parity with shares of this Series,  either as to dividends or
          upon liquidation,  whether or not the dividend rates, dividend payment
          dates or  redemption or  liquidation  prices per share or sinking fund
          provisions,  if any, be different  from those of this  Series,  if the
          holders of such stock shall be entitled to the receipt of dividends or
          of amounts  distributable upon dissolution,  liquidation or winding up
          of the  Corporation,  as the  case  may be,  in  proportion  to  their
          respective dividend rates or liquidation prices, without preference or
          priority, one over the other, as between the holders of such stock and
          the holders of shares of this Series; and

          (3) junior to the shares of this  Series,  either as to  dividends  or
          upon  liquidation,  if such  class  shall  be  Common  Stock or if the
          holders  of shares of this  Series  shall be  entitled  to  receipt of
          dividends or of amounts distributable upon dissolution, liquidation or
          winding up of the  Corporation,  as the case may be, in  preference or
          priority to the holders of shares of such class or classes.

                                       H-5

<PAGE>

IN  WITNESS  WHEREOF,  this  Certificate  has been made  under the seal of Fleet
Financial  Group,  Inc.,  and has been  signed by the  undersigned,  William  C.
Mutterperl,  its  Senior  Vice  President,  and Marc C.  Leslie,  its  Assistant
Secretary, respectively, this 21st day of February, 1996.

                                             FLEET FINANCIAL GROUP, INC.

[SEAL]

                                             By /s/ 
                                             ----------------------------------

                                             (Senior Vice President)

                                             By /s/
                                             ----------------------------------

                                             (Assistant Secretary)

STATE OF MASSACHUSETTS
COUNTY OF SUFFOLK


In said County and State on this 21st day of February, 1996, personally appeared
before me William C.  Mutterperl  and Marc C. Leslie,  the Senior Vice President
and the Assistant Secretary, respectively, of Fleet Financial Group, Inc., to me
known and known by me to be the parties executing the foregoing instrument,  and
they acknowledged said instrument by them executed to be their free act and deed
and the free act and deed of said Fleet Financial Group, Inc.

                                             By /s/
                                             ----------------------------------

                                             Notary Public
                                             My Commission Expires:

                                       H-6

<PAGE>

                                    EXHIBIT I

                 CERTIFICATE OF THE VOTING POWERS, DESIGNATIONS,
 PREFERENCES AND RELATIVE, PARTICIPATING, OPTIONAL OR OTHER SPECIAL RIGHTS, AND
  THE QUALIFICATIONS, LIMITATIONS OR RESTRICTIONS THEREOF, WHICH HAVE NOT BEEN
 SET FORTH IN THE ARTICLES OF INCORPORATION OR IN ANY AMENDMENT THERETO, OF THE
                    SERIES VI 6.75% PERPETUAL PREFERRED STOCK
                                       OF

                           FLEET FINANCIAL GROUP, INC.

                       PURSUANT TO SECTION 7-1.1-15 OF THE
                      RHODE ISLAND BUSINESS CORPORATION ACT

We, the undersigned,  William C. Mutterperl and Marc C. Leslie,  the Senior Vice
President and the Assistant Secretary,  respectively,  of FLEET FINANCIAL GROUP,
INC., a Rhode Island  corporation  (hereinafter  called the  "Corporation"),  DO
HEREBY  CERTIFY that the following  resolution  was duly adopted by the Board of
Directors of the Corporation at a meeting duly convened and held on February 21,
1996, at which a quorum was present and acting throughout.

"RESOLVED, that pursuant to authority conferred upon the Board of Directors (the
"Board")  of Fleet  Financial  Group,  Inc.,  a Rhode  Island  corporation  (the
"Corporation"),  by the  Restated  Articles of  Incorporation,  as amended  (the
"Articles of  Incorporation"),  of the  Corporation,  the Board hereby creates a
series of Preferred Stock of the  Corporation to consist of 690,000 shares,  and
hereby  fixes  the  voting  powers,  designations,   preferences  and  relative,
participating,  optional  or  other  special  rights,  and  the  qualifications,
limitations or restrictions  thereof,  of the shares of such series (in addition
to the designations,  preferences and relative,  participating,  option or other
special rights, and the qualifications, limitations or restrictions thereof, set
forth in the Articles of  Incorporation  which are  applicable  to the Preferred
Stock of all classes or series) as follows:

     (a) Designation.  The designation of the series of Preferred Stock shall be
     "Series  VI 6.75%  Perpetual  Preferred  Stock"  (hereinafter  called  this
     "Series") and the number of shares  constituting this Series is Six Hundred
     Ninety Thousand (690,000).

     (b) Dividend Rate.

     (1) The  holders  of shares of this  Series  shall be  entitled  to receive
     dividends  thereon at a rate of 6.75% per annum computed on the basis of an
     issue price thereof of $250 per share, and no more,  payable  quarterly out
     of the  funds of the  Corporation  legally  available  for the  payment  of
     dividends.  Such  dividends  shall be cumulative  from the date of original
     issue of such shares and shall be payable,  when, as and if declared by the
     Board,  on  January  15,  April 15,  July 15 and  October  15 of each year,
     commencing April 15, 1996 (a "Dividend  Payment Date").  Each such dividend
     shall be paid to the  holders  of record  of shares of this  Series as they
     appear on the stock  register of the  Corporation  on such record date, not
     exceeding 30 days preceding the payment date thereof,  as shall be fixed by
     the Board.  Dividends  on account of arrears for any past  quarters  may be
     declared and paid at any time,  without  reference to any regular  dividend
     payment  date,  to holders of record on such date,  not  exceeding  45 days
     preceding the payment date thereof, as may be fixed by the Board.

     (2) If one or more  amendments  to the Internal  Revenue  Code of 1986,  as
     amended  (the  "Code"),  are  enacted  that  change the  percentage  of the
     dividends  received  deduction  (currently  70%) as  specified  in  Section
     243(a)(1) of the Code or any successor provision (the "Dividends

                                       I-1

<PAGE>

     Received  Percentage"),  the amount of each  dividend  payable per share of
     this Series for dividend payments made on or after the date of enactment of
     such change  shall be adjusted by  multiplying  the amount of the  dividend
     payable determined as described above (before adjustment) by a factor which
     shall be the number  determined  in accordance  with the following  formula
     (the "DRD Formula"), and rounding the result to the nearest cent:


     1 - .35 (1 - .70) 
     ----------------- 
     1 - .35 (1 - DRP)

     For the purposes of the DRD  Formula,  "DRP" means the  Dividends  Received
     Percentage  applicable  to the  dividend in  question.  No amendment to the
     Code,  other  than a change in the  percentage  of the  dividends  received
     deduction  set  forth in  Section  243(a)(1)  of the Code or any  successor
     provision,  will give rise to an adjustment.  Notwithstanding the foregoing
     provisions,  in the event that,  with  respect to any such  amendment,  the
     Corporation  shall receive  either an  unqualified  opinion of  independent
     recognized  tax  counsel  or a private  letter  ruling or  similar  form of
     authorization  from the Internal Revenue Service to the effect that such an
     amendment  would not apply to  dividends  payable on shares of this Series,
     then any such  amendment  shall not result in the  adjustment  provided for
     pursuant to the DRD Formula. The Corporation's calculation of the dividends
     payable as so adjusted  and as  certified  accurate as to  calculation  and
     reasonable as to method by the  independent  certified  public  accountants
     then regularly engaged by the Corporation shall be final and not subject to
     review.

     If  any  amendment  to  the  Code  which  reduces  the  Dividends  Received
     Percentage is enacted after a dividend  payable on a Dividend  Payment Date
     has been declared,  the amount of dividend payable on such Dividend Payment
     Date will not be increased;  but instead, an amount, equal to the excess of
     (x) the product of the dividends  paid by the  Corporation on such Dividend
     Payment  Date and the DRD  Formula  (where the DRP used in the DRD  Formula
     would be equal to the reduced  Dividends  Received  Percentage) and (y) the
     dividends paid by the  Corporation on such Dividend  Payment Date,  will be
     payable to holders of record on the next succeeding  Dividend  Payment Date
     in addition to any other amounts payable on such date.

     In addition,  if prior to May 16, 1996, an amendment to the Code is enacted
     that  reduces  the  Dividends   Received   Percentage  and  such  reduction
     retroactively   applies  to  a  Dividend  Payment  Date  as  to  which  the
     Corporation  previously  paid  dividends  on shares of this Series (each an
     "Affected  Dividend Payment Date"),  the Corporation will pay (if declared)
     additional  dividends (the  "Additional  Dividends") on the next succeeding
     Dividend  Payment Date (or if such  amendment is enacted after the dividend
     payable on such  Dividend  Payment  Date has been  declared,  on the second
     succeeding  Dividend  Payment  Date  following  the date of  enactment)  to
     holders of record on such  succeeding  Dividend  Payment  Date in an amount
     equal  to the  excess  of (x)  the  product  of the  dividends  paid by the
     Corporation  on each  Affected  Dividend  Payment  Date and the DRD Formula
     (where  the DRP used in the DRD  Formula  would  be equal to the  Dividends
     Received Percentage applied to each Affected Dividend Payment Date) and (y)
     the dividends  paid by the  Corporation on each Affected  Dividend  Payment
     Date.

     Additional  Dividends  will not be paid in respect of the  enactment of any
     amendment to the Code on or after May 16, 1996 which retroactively  reduces
     the  Dividends  Received  Percentage,  or if  prior to May 16,  1996,  such
     amendment would not result in an adjustment due to the  Corporation  having
     received  either an opinion of  counsel  or tax ruling  referred  to in the
     third preceding  paragraph.  The Corporation  will only make one payment of
     Additional Dividends.

     In the event that the amount of  dividend  payable per share of this Series
     shall be adjusted pursuant to the DRD Formula and/or  Additional  Dividends
     are to be paid, the Corporation will

                                       I-2

<PAGE>

     cause notice of each such  adjustment  and, if  applicable,  any Additional
     Dividends, to be sent to each holder of record of the shares of this Series
     at such holder's  address as the same appears on the stock  register of the
     Corporation.

     (3) No full dividends shall be declared or paid or set apart for payment on
     the Preferred  Stock of any series  ranking,  as to dividends,  on a parity
     with or  junior  to this  Series  for any  period  unless  full  cumulative
     dividends have been or contemporaneously  are declared and paid or declared
     and a sum sufficient for the payment  thereof set apart for such payment on
     this Series for all dividend payment periods terminating on or prior to the
     date of payment of such full cumulative  dividends.  When dividends are not
     paid in full,  as  aforesaid,  upon the shares of this Series and any other
     preferred  stock ranking on a parity as to dividends with this Series,  all
     dividends declared upon shares of this Series and any other class or series
     of preferred stock of the  Corporation  ranking on a parity as to dividends
     with this Series shall be declared pro rata so that the amount of dividends
     declared per share on this Series and such other  preferred  stock shall in
     all cases  bear to each other the same ratio  that  accrued  dividends  per
     share on the shares of this Series and such other  preferred  stock bear to
     each other.  Holders of shares of this Series  shall not be entitled to any
     dividend,  whether payable in cash,  property or stocks,  in excess of full
     cumulative  dividends,  as herein provided, on this Series. No interest, or
     sum of money  in lieu of  interest,  shall be  payable  in  respect  of any
     dividend payment or payments on this Series which may be in arrears.

     (4) So long as any  shares of this  Series  are  outstanding,  no  dividend
     (other than a dividend in Common Stock or in any other stock ranking junior
     to this  Series as to  dividends  and upon  liquidation  and other  than as
     provided in  subsection  (3) of this Section (b)) shall be declared or paid
     or set aside for  payment or other  distribution  declared or made upon the
     Common Stock or upon any other stock ranking  junior to or on a parity with
     this Series as to dividends or upon liquidation, nor shall any Common Stock
     nor any other  stock of the  Corporation  ranking  junior to or on a parity
     with this Series as to dividends or upon liquidation be redeemed, purchased
     or otherwise  acquired for any  consideration  (or any moneys be paid to or
     made  available for a sinking fund for the  redemption of any shares of any
     such stock) by the  Corporation  (except by conversion into or exchange for
     stock of the Corporation  ranking junior to this Series as to dividends and
     upon liquidation)  unless,  in each case, the full cumulative  dividends on
     all  outstanding  shares of this  Series  shall have been paid for all past
     dividend payment periods.

     (5) Dividends  payable on this Series for any period,  including the period
     from the  original  issue of such  shares  until April 15,  1996,  shall be
     computed on the basis of a 360-day year consisting of twelve 30-day months.

     (c) Redemption.

     (1) (A) The shares of this Series  shall not be  redeemable  prior to April
     15, 2006. On and after April 15, 2006, the Corporation,  at its option, may
     redeem shares of this Series, in whole or in part, at any time or from time
     to time, at a redemption  price of $250 per share,  plus accrued and unpaid
     dividends thereon to the date fixed for redemption.

     (B) In the event that fewer than all the outstanding  shares of this Series
     are to be redeemed pursuant to subsection  (1)(A),  the number of shares to
     be redeemed  shall be determined by the Board and the shares to be redeemed
     shall be determined by lot or pro rata as may be determined by the Board or
     by any  other  method  as may  be  determined  by  the  Board  in its  sole
     discretion to be equitable.

     (2) (A)  Notwithstanding  subsection (1) above,  if the Dividends  Received
     Percentage  is equal to or less than 40% and,  as a result,  the  amount of
     dividends on the shares of this Series payable on any Dividend Payment Date
     will be or is adjusted  upwards as described in Section  (b)(2) above,  the
     Corporation,  at its option,  may redeem all, but not less than all, of the
     outstanding shares of this

                                       I-3

<PAGE>

     Series;  provided, that within sixty days of the date on which an amendment
     to the Code is enacted which reduces the Dividends  Received  Percentage to
     40% or less,  the  Corporation  sends  notice to  holders of shares of this
     Series of such redemption in accordance with subsection (3) below.

     (B) Any redemption of the Perpetual Preferred Stock in accordance with this
     subsection (2) shall be at the applicable redemption price set forth in the
     following table, in each case plus accrued and unpaid dividends (whether or
     not  declared)  thereon to the date  fixed for  redemption,  including  any
     changes in  dividends  payable  due to changes  in the  Dividends  Received
     Percentage and Additional Dividends, if any.

                                                     REDEMPTION PRICE

REDEMPTION PERIOD                            PER SHARE      PER DEPOSITARY SHARE

February 21, 1996 to April 14, 1997.......... $262.50              $52.50
April 15, 1997 to April 14, 1998.............  261.25               52.25
April 15, 1998 to April 14, 1999.............  260.00               52.00
April 15, 1999 to April 14, 2000.............  258.75               51.75
April 15, 2000 to April 14, 2001.............  257.50               51.50
April 15, 2001 to April 14, 2002.............  256.25               51.25
April 15, 2002 to April 14, 2003.............  255.00               51.00
April 15, 2003 to April 14, 2004.............  253.75               50.75
April 15, 2004 to April 14, 2005.............  252.50               50.50
April 15, 2005 to April 14, 2006.............  251.25               50.25
On or after April 15, 2006...................  250.00               50.00

          (3) In the event the  Corporation  shall redeem  shares of this Series
          pursuant to subsections  (1) or (2) above,  notice of such  redemption
          shall be given by first class mail,  postage prepaid,  mailed not less
          than 30 nor more than 60 days prior to the  redemption  date,  to each
          holder of  record  of the  shares  to be  redeemed,  at such  holder's
          address as the same appears on the stock register of the  Corporation.
          Each such notice shall state: (i) the redemption date; (ii) the number
          of shares of this  Series to be  redeemed  and,  if fewer than all the
          shares  held by such  holder  are to be  redeemed,  the number of such
          shares to be redeemed from such holder;  (iii) the  redemption  price;
          (iv) the place or places where  certificates for such shares are to be
          surrendered  for  payment  of  the  redemption  price;  and  (v)  that
          dividends  on the shares to be  redeemed  will cease to accrue on such
          redemption date.

          (4)  Notice  having  been  mailed  as  aforesaid,  from and  after the
          redemption  date (unless  default shall be made by the  Corporation in
          providing money for the payment of the redemption  price) dividends on
          the  shares of this  Series  so called  for  redemption  under  either
          subsection  (1) or (2) above  shall  cease to accrue,  and said shares
          shall no longer be deemed  to be  outstanding,  and all  rights of the
          holders thereof as  stockholders of the Corporation  (except the right
          to receive from the  Corporation  the  redemption  price) shall cease.
          Upon surrender in accordance with said notice of the  certificates for
          any shares so redeemed (properly endorsed or assigned for transfer, if
          the Board shall so require and the notice shall so state), such shares
          shall be  redeemed by the  Corporation  at the  applicable  redemption
          price.  In case  fewer  than all the  shares  represented  by any such
          certificate  are  redeemed,   a  new   certificate   shall  be  issued
          representing the unredeemed shares without cost to the holder thereof.

          (5) Notwithstanding  the foregoing  provisions of this Section (c), if
          any dividends on this Series are in arrears,  no shares of this Series
          shall be  redeemed  unless all  outstanding  shares of this Series are
          simultaneously  redeemed,  and the  Corporation  shall not purchase or
          otherwise acquire any shares of this Series;  provided,  however, that
          the foregoing  shall not prevent the purchase or acquisition of shares
          of this Series  pursuant  to a purchase or exchange  offer made on the
          same terms to holders of all outstanding shares of this Series.

                                       I-4

<PAGE>

     (d) Liquidation Rights.

     (1) Upon the dissolution, liquidation or winding up of the Corporation, the
     holders of the shares of this  Series  shall be  entitled to receive and be
     paid out of the assets of the Corporation available for distribution to its
     stockholders,  before  any  payment  or  distribution  shall be made on the
     Common Stock or on any other class of stock ranking junior to the shares of
     this  Series  upon  liquidation,  the amount of $250 per share,  plus a sum
     equal to all  dividends  (whether or not earned or declared) on such shares
     accrued and unpaid thereon to the date of final distribution.

     (2) Neither the sale of all or  substantially  all the property or business
     of the Corporation nor the merger or  consolidation of the Corporation into
     or with any other  corporation or the merger or  consolidation of any other
     corporation  into  or  with  the  Corporation,  shall  be  deemed  to  be a
     dissolution,  liquidation or winding up, voluntary or involuntary,  for the
     purposes of this Section (d).

     (3) After the  payment to the  holders of the shares of this  Series of the
     full preferential  amounts provided for in this Section (d), the holders of
     this  Series as such shall  have no right or claim to any of the  remaining
     assets of the Corporation.

     (4) In the event the assets of the Corporation  available for  distribution
     to the holders of shares of this Series upon any  dissolution,  liquidation
     or winding up of the Corporation,  whether voluntary or involuntary,  shall
     be  insufficient  to pay in full all  amounts  to which  such  holders  are
     entitled   pursuant  to  paragraph   (1)  of  this  Section  (d),  no  such
     distribution  shall be made on account of any shares of any other  class or
     series of  Preferred  Stock  ranking  on a parity  with the  shares of this
     Series   upon  such   dissolution,   liquidation   or   winding  up  unless
     proportionate  distributive  amounts shall be paid on account of the shares
     of this Series,  ratably,  in proportion to the full distributable  amounts
     for which holders of all such parity shares are respectively  entitled upon
     such dissolution, liquidation or winding up.

     (e) Conversion or Exchange.  The holders of shares of this Series shall not
     have any rights  herein to convert such shares into or exchange such shares
     for  shares of any other  class or  classes  or of any other  series of any
     class or classes of capital stock of the Corporation.

     (f)  Voting.  The shares of this Series  shall not have any voting  powers,
     either general or special, except that:

          (1) Unless the vote or consent of the  holders of a greater  number of
          shares shall then be required by law, the consent of the holders of at
          least  66  2/3%  of all of the  shares  of  this  Series  at the  time
          outstanding,  given in person or by proxy,  either in  writing or by a
          vote at a meeting  called  for the  purpose  at which the  holders  of
          shares of this Series shall vote together as a separate  class,  shall
          be necessary for  authorizing,  effecting or validating the amendment,
          alteration  or  repeal of any of the  provisions  of the  Articles  of
          Incorporation or of any certificate amendatory thereof or supplemental
          thereto (including any Certificate of the Voting Powers, Designations,
          Preferences  and  Relative,  Participating,  Optional or Other Special
          Rights, and the Qualifications,  Limitations or Restrictions  thereof,
          or any similar  document  relating to any series of  Preferred  Stock)
          which  would  adversely  affect  the  preferences,  rights,  powers or
          privileges of this Series;

          (2) Unless the vote or consent of the  holders of a greater  number of
          shares shall then be required by law, the consent of the holders of at
          least 66 2/3% of all of the shares of this Series and all other series
          of  Preferred  Stock  ranking on a parity with shares of this  Series,
          either as to dividends or upon  liquidation,  at the time outstanding,
          given in  person  or by proxy,  either  in  writing  or by a vote at a
          meeting  called for the purpose at which the holders of shares of this
          Series and such other series of Preferred Stock shall vote together as
          a single  class  without  regard to  series,  shall be  necessary  for
          authorizing,   effecting,   increasing  or  validating  the  creation,
          authorization  or issue  of any  shares  of any  class of stock of the
          Corporation ranking prior to the shares of this Series

                                       I-5

<PAGE>

     as to  dividends  or  upon  liquidation,  or  the  reclassification  of any
     authorized  stock of the  Corporation  into any such prior  shares,  or the
     creation,  authorization or issue of any obligation or security convertible
     into or evidencing the right to purchase any such prior shares.

     (3) If, at the time of any annual meeting of stockholders  for the election
     of  directors,  a default  in  preference  dividends  on any  series of the
     Preferred  Stock or any other  class or series  of  preferred  stock of the
     Corporation  (other  than any other  class or  series of the  Corporation's
     preferred stock  expressly  entitled to elect  additional  directors to the
     Board by a vote  separate and distinct  from the vote  provided for in this
     paragraph (3) ("Voting  Preferred"))  shall exist,  the number of directors
     constituting  the Board shall be increased by two (without  duplication  of
     any increase made pursuant to the terms of any other class or series of the
     Corporation's  preferred  stock  other than any Voting  Preferred)  and the
     holders of the  Corporation's  preferred  stock of all  classes  and series
     (other  than any  such  Voting  Preferred)  shall  have  the  right at such
     meeting,  voting  together  as a single  class  without  regard to class or
     series,  to the  exclusion  of the  holders of Common  Stock and the Voting
     Preferred,  to elect two  directors of the  Corporation  to fill such newly
     created  directorships.  Such  right  shall  continue  until  there  are no
     dividends   in  arrears   upon  shares  of  any  class  or  series  of  the
     Corporation's  preferred  stock ranking prior to or on a parity with shares
     of this  Series as to  dividends  (other than any Voting  Preferred).  Each
     director  elected by the  holders of shares of any series of the  Preferred
     Stock or any other class or series of the Corporation's  preferred stock in
     an election  provided for by this paragraph (3) (herein called a "Preferred
     Director")  shall  continue to serve as such director for the full term for
     which he shall have been elected,  notwithstanding that prior to the end of
     such term a default  in  preference  dividends  shall  cease to exist.  Any
     Preferred  Director may be removed by, and shall not be removed  except by,
     the  vote  of the  holders  of  record  of the  outstanding  shares  of the
     Corporation's  preferred stock entitled to have  originally  voted for such
     director's  election,  voting  together as a single class without regard to
     class or series,  at a meeting of the  stockholders,  or of the  holders of
     shares of the Corporation's  preferred stock,  called for that purpose.  So
     long  as a  default  in  any  preference  dividends  on any  series  of the
     Preferred  Stock or any other  class or series  of  preferred  stock of the
     Corporation  shall exist (other than any Voting  Preferred) (A) any vacancy
     in the office of a Preferred  Director may be filled (except as provided in
     the  following  clause  (B)) by an  instrument  in  writing  signed  by the
     remaining  Preferred Director and filed with the Corporation and (B) in the
     case of the removal of any Preferred Director, the vacancy may be filled by
     the vote of the  holders  of the  outstanding  shares of the  Corporation's
     preferred  stock  entitled  to  have  originally   voted  for  the  removed
     director's  election,  voting  together as a single class without regard to
     class or series,  at the same meeting at which such removal shall be voted.
     Each  director  appointed  as  aforesaid  shall be deemed for all  purposes
     hereto to be a Preferred Director.

     Whenever  the term of office  of the  Preferred  Directors  shall end and a
     default  in  preference  dividends  shall no longer  exist,  the  number of
     directors  constituting  the Board  shall be reduced by two.  For  purposes
     hereof, a "default in preference  dividends" on any series of the Preferred
     Stock or any other class or series of  preferred  stock of the  Corporation
     shall be deemed to have occurred  whenever the amount of accrued  dividends
     upon such class or series of the  Corporation's  preferred  stock  shall be
     equivalent  to six  full  quarterly  dividends  or  more,  and,  having  so
     occurred,  such default shall be deemed to exist thereafter until, but only
     until,  all  accrued  dividends  on all such  shares  of the  Corporation's
     preferred stock of each and every series then  outstanding  (other than any
     Voting  Preferred or shares of any class or series ranking junior to shares
     of this Series as to dividends) shall have been paid to the end of the last
     preceding quarterly dividend period.

     (g)  Reacquired  Shares.  Shares of this Series  which have been issued and
     reacquired  through  redemption or purchase shall,  upon compliance with an
     applicable provision of the Rhode Island Business Corporation Act, have the
     status of  authorized  and unissued  shares of  Preferred  Stock and may be
     reissued but only as part of a new series of Preferred  Stock to be created
     by resolution or resolutions of the Board.

                                       I-6

<PAGE>

     (h) Relation to Existing Preferred Classes of Stock.  Shares of this Series
     are equal in rank and  preference  with all other  series of the  Preferred
     Stock  outstanding  on the date of  original  issue of the  shares  of this
     Series and are senior in rank and  preference  to the Common  Stock and the
     Cumulative Participating Junior Preferred Stock of the Corporation.

     (i)  Relation to Other  Preferred  Classes of Stock.  For  purposes of this
     resolution,  any stock of any class or classes of the Corporation  shall be
     deemed to rank:

          (1) prior to the shares of this Series, either as to dividends or upon
          liquidation, if the holders of such class or classes shall be entitled
          to  the  receipt  of  dividends  or  of  amounts   distributable  upon
          dissolution, liquidation or winding up of the Corporation, as the case
          may be, in  preference  or  priority  to the holders of shares of this
          Series;

          (2) on a parity with shares of this Series,  either as to dividends or
          upon liquidation,  whether or not the dividend rates, dividend payment
          dates or  redemption or  liquidation  prices per share or sinking fund
          provisions,  if any, be different  from those of this  Series,  if the
          holders of such stock shall be entitled to the receipt of dividends or
          of amounts  distributable upon dissolution,  liquidation or winding up
          of the  Corporation,  as the  case  may be,  in  proportion  to  their
          respective dividend rates or liquidation prices, without preference or
          priority, one over the other, as between the holders of such stock and
          the holders of shares of this Series; and

          (3) junior to the shares of this  Series,  either as to  dividends  or
          upon  liquidation,  if such  class  shall  be  Common  Stock or if the
          holders  of shares of this  Series  shall be  entitled  to  receipt of
          dividends or of amounts distributable upon dissolution, liquidation or
          winding up of the  Corporation,  as the case may be, in  preference or
          priority to the holders of shares of such class or classes.

          IN WITNESS  WHEREOF,  this Certificate has been made under the seal of
          Fleet Financial  Group,  Inc., and has been signed by the undersigned,
          William C. Mutterperl,  its Senior Vice President, and Marc C. Leslie,
          its  Assistant  Secretary,  respectively,  this 21st day of  February,
          1996.

                                               FLEET FINANCIAL GROUP, INC.
                                               (Registrant)

[SEAL]
                                               By /s/ William C. Mutterperl    
                                               --------------------------------
                                                  William C. Mutterperl
                                                  Senior Vice President


                                               By /s/ Marc C. Leslie           
                                               --------------------------------
                                                  Marc C. Leslie
                                                  Assistant Secretary

STATE OF MASSACHUSETTS
COUNTY OF SUFFOLK


In said County and State on this 21st day of February, 1996, personally appeared
before me William C.  Mutterperl  and Marc C. Leslie,  the Senior Vice President
and Assistant  Secretary,  respectively,  of Fleet Financial Group,  Inc., to me
known and known by me to be the parties executing the foregoing instrument,  and
they acknowledged said instrument by them executed to be their free act and deed
and the free act and deed of said Fleet Financial Group, Inc.

                                                By /s/ Notary 
                                                -------------------------------
                                                   Notary Public
                                                   My Commission Expires:

                                       I-7



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