FLEET BOSTON CORP
10-Q, 1999-11-12
NATIONAL COMMERCIAL BANKS
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                                  UNITED STATES
                       SECURITIES AND EXCHANGE COMMISSION
                              Washington, DC 20549

                                    FORM 10-Q

|X|   Quarterly Report Under Section 13 or 15(d) of the Securities Exchange Act
      of 1934 for quarterly period ended September 30, 1999

|_|   Transition Report pursuant to Section 13 or 15(d) of the Securities
      Exchange Act of 1934 for the transition period _____________ to
      _______________

                          Commission File Number 1-6366

                            FLEET BOSTON CORPORATION
             (Exact name of registrant as specified in its charter)

            Rhode Island                                05-0341324
   (State or other jurisdiction             (IRS Employer Identification No.)
  of incorporation or organization)


             One Federal Street
            Boston, Massachusetts                          02110
   (Address of principal executive office)               (Zip Code)

                                 (617) 346-4000
              (Registrant's telephone number, including area code)

                           Fleet Financial Group, Inc.
                   (Former name, if changed since last report)

Indicate by check mark whether the Registrant (1) has filed all reports required
to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during
the preceding 12 months (or for such shorter period that the Registrant was
required to file reports), and (2) has been subject to such filing requirements
for the past 90 days.

               YES |X|                  NO |_|

The number of shares of common stock of the Registrant outstanding as of October
31, 1999 was 915,564,364.

================================================================================

<PAGE>

                            FLEET BOSTON CORPORATION
                 FORM 10-Q FOR QUARTER ENDED SEPTEMBER 30, 1999
               TABLE OF CONTENTS OF INFORMATION REQUIRED IN REPORT

On October 1, 1999, BankBoston Corporation (BankBoston) merged with and into
Fleet Financial Group, Inc. (Fleet) in a transaction accounted for as a pooling
of interests. Following the merger, Fleet was renamed "Fleet Boston
Corporation." Fleet is currently doing business under the name "FleetBoston
Financial." Generally accepted accounting principles do not permit giving effect
to a consummated business combination accounted for by the pooling of interests
method in financial statements that do not include the date of consummation.
Therefore, the accompanying unaudited condensed consolidated financial
statements for the quarter ended September 30, 1999 include only the accounts
and results of Fleet, without giving effect to the merger. Beginning in the
fourth quarter of 1999, which will include the date of consummation of the
merger (October 1, 1999), financial statements for all periods presented will be
restated to include the accounts and results of BankBoston, in accordance with
the pooling of interests method of accounting. Supplemental Consolidated
Statements of Income and Supplemental Consolidated Balance Sheets that reflect
the results of operations and financial position of Fleet and BankBoston as if
they were combined as of the earliest period presented are included in Note 6 to
the consolidated financial statements.

                                                                           PAGE
                                                                           ----
      PART I.  FINANCIAL INFORMATION

            Management's Discussion and Analysis of Financial Condition
                  and Results of Operations                                   3

            Consolidated Statements of Income
                  Three Months Ended September 30, 1999 and 1998             16
                  Nine Months Ended September 30, 1999 and 1998              17

            Consolidated Balance Sheets
                  September 30, 1999 and December 31, 1998                   18

            Consolidated Statements of Changes in Stockholders' Equity
                  Nine Months Ended September 30, 1999 and 1998              19

            Consolidated Statements of Cash Flows
                  Nine Months Ended September 30, 1999 and 1998              20

            Condensed Notes to Consolidated Financial Statements             21

            Overview of Supplemental Consolidated Statements of Income for
                  the Quarter and Nine Months Ended September 30, 1999
                  and 1998                                                   25

          PART II.  OTHER INFORMATION                                        26

          SIGNATURES                                                         27


                                       2
<PAGE>

                     MANAGEMENT'S DISCUSSION AND ANALYSIS OF
                  FINANCIAL CONDITION AND RESULTS OF OPERATIONS

On October 1, 1999, Fleet Financial Group, Inc. (Fleet) completed its merger
with BankBoston Corporation in a transaction accounted for as a pooling of
interests, and was renamed Fleet Boston Corporation. Since this transaction was
consummated after September 30, 1999, this management's discussion and analysis
relates to the unaudited consolidated financial statements of Fleet, and does
not reflect the merger. Additional information on the merger is included in
Notes 1 and 6 to the consolidated financial statements. This discussion and
analysis updates, and should be read in conjunction with, Management's
Discussion and Analysis included in the previously filed Fleet Quarterly Reports
on Form 10-Q for the quarters ended March 31, 1999 and June 30, 1999, and the
Fleet 1998 Annual Report to Stockholders, which is incorporated by reference
into Fleet's 1998 Annual Report on Form 10-K.

<TABLE>
<CAPTION>
FINANCIAL SUMMARY
- --------------------------------------------------------------------------------------------
                                              Three months                 Nine months
Dollars in millions,                         ended Sept. 30              ended Sept. 30
except per share amounts                   1999          1998          1999          1998
- --------------------------------------------------------------------------------------------
<S>                                    <C>               <C>       <C>             <C>
Earnings
Net income                             $    438       $   401      $  1,327       $ 1,117
Net interest income (FTE) (a)             1,016           979         3,090         2,898
- --------------------------------------------------------------------------------------------
Per Common Share
Basic earnings                              .75           .68          2.25          1.90
Diluted earnings                            .72           .66          2.18          1.84
Cash dividends declared                     .27          .245           .81          .735
Book value                                16.32         14.95         16.32         14.95
- --------------------------------------------------------------------------------------------
Operating Ratios
Return on average assets                   1.61%         1.60%         1.63%         1.54%
Return on common equity                   18.59         18.56         19.08         17.87
Efficiency ratio                           56.5          56.7          56.6          56.7
Equity to assets (period-end)              9.22          9.22          9.22          9.22
- --------------------------------------------------------------------------------------------
At September 30
Total assets                           $108,399       $99,479      $108,399       $99,479
Stockholders' equity                      9,990         9,175         9,990         9,175
Nonperforming assets (b)                    370           289           370           289
- --------------------------------------------------------------------------------------------
</TABLE>

(a)   The FTE adjustment included in net interest income was $7 million and $9
      million for the three months ended September 30, 1999 and 1998,
      respectively, and $24 million and $27 million for the nine months ended
      September 30, 1999 and 1998, respectively.

(b)   Nonperforming assets and related ratios at September 30, 1999 and 1998 do
      not include $113 million and $126 million, respectively, of nonperforming
      assets classified as held for sale by accelerated disposition.

      Fleet had net income of $438 million, or $.72 per diluted share, in the
third quarter of 1999, compared to $401 million, or $.66 per diluted share, in
the third quarter of 1998. Return on average assets (ROA) and return on common
equity (ROE) were 1.61% and 18.59%, respectively, for the third quarter of 1999,
compared to 1.60% and 18.56%, respectively, for the third quarter of 1998. Net
income for the first nine months of 1999 was $1,327 million compared to $1,117
million for the first nine months of 1998. Diluted earnings per share rose 18%
to $2.18 for the first nine months of 1999 compared with $1.84 earned in the
first nine months of 1998. ROA and ROE for the first nine months of 1999 were
1.63% and 19.08%, respectively, compared with 1.54% and 17.87%, respectively, in
1998. The nine months ended September 30, 1998 included merger-related charges
of $73 million ($44 million post-tax) pertaining to the acquisitions of Quick &
Reilly and the domestic consumer credit card operations of Advanta.

      The increases in net income for both the quarterly and year-to-date
periods were largely due to strong growth in many of the corporation's
businesses, particularly brokerage and investment services, mortgage banking,
investment banking, and credit cards, as well as earnings from the recent
acquisitions of Sanwa Business Credit (Sanwa) and Merrill Lynch Specialists,
Inc. (MLSI).

INCOME STATEMENT ANALYSIS

<TABLE>
<CAPTION>
Net Interest Income
- --------------------------------------------------------------------------------------------
                                              Three months                Nine months
FTE Basis                                    ended Sept. 30               ended Sept. 30
In millions                                1999          1998          1999          1998
- --------------------------------------------------------------------------------------------
<S>                                      <C>           <C>           <C>           <C>
Interest income                          $1,796        $1,729        $5,357        $5,039
Tax-equivalent adjustment                     7             9            24            27
Interest expense                            787           759         2,291         2,168
- --------------------------------------------------------------------------------------------
Net interest income                      $1,016        $  979        $3,090        $2,898
- --------------------------------------------------------------------------------------------
</TABLE>

      Net interest income on a fully taxable equivalent (FTE) basis totaled
$1.016 billion for the quarter ended September 30, 1999, compared to $979
million for the same period in 1998. The increase was primarily attributable to
the inclusion of the results of Sanwa in 1999 and strong growth in the
corporation's commercial loan portfolio.

<TABLE>
<CAPTION>
Net Interest Margin and Interest-Rate Spread
- ---------------------------------------------------------------------------------------------
Three months ended Sept. 30                       1999                        1998
FTE Basis                               Average                     Average
Dollars in millions                     Balance          Rate       Balance          Rate
- ---------------------------------------------------------------------------------------------
<S>                                     <C>              <C>        <C>              <C>
Securities                              $10,638          6.48%      $10,010          6.62%
Loans                                    76,044          8.05        67,908          8.58
Mortgages held for resale                 1,785          7.47         3,064          7.08
Due from brokers/dealers                  2,903          4.85         3,380          5.25
Other                                     1,656          5.28         1,076          4.59
- ---------------------------------------------------------------------------------------------
Total interest-earning assets            93,026          7.71        85,438          8.11
- ---------------------------------------------------------------------------------------------
Deposits                                 48,695          3.16        50,967          3.67
Short-term borrowings                     7,042          4.31         9,051          5.04
Due to brokers/dealers                    3,947          5.05         4,350          5.00
Long-term debt                           18,118          6.02         6,575          7.19
- ---------------------------------------------------------------------------------------------
Interest-bearing liabilities             77,802          4.03        70,943          4.25
- ---------------------------------------------------------------------------------------------
Interest-rate spread                                     3.68                        3.86
Interest-free sources of funds           15,224                      14,495
- ---------------------------------------------------------------------------------------------
Total sources of funds                  $93,026                     $85,438
- ---------------------------------------------------------------------------------------------
Net interest margin                                      4.34%                       4.58%
- ---------------------------------------------------------------------------------------------
</TABLE>

      The corporation's net interest margin for the third quarter of 1999 was
4.34%. The 24 basis point decrease in net interest margin from the third quarter
of 1998 was primarily attributable to declining yields in


                                       3
<PAGE>

                     MANAGEMENT'S DISCUSSION AND ANALYSIS OF
                  FINANCIAL CONDITION AND RESULTS OF OPERATIONS

the commercial loan and credit card portfolios, as well as a change in the mix
of interest-earning assets, as higher yielding consumer loans, particularly
credit card balances, were replaced with higher levels of leases, commercial
loans and investment securities. These items were partially offset by declining
rates paid on long-term debt, short-term borrowings and deposits.

      Average loans increased $8.1 billion to $76 billion, while the yield
declined 53 basis points. The growth in average loans resulted primarily from
increases in the commercial and lease financing portfolios, as the third quarter
of 1999 was positively impacted by the Sanwa acquisition, which added
approximately $6 billion of average loans and leases. The decline in the yield
was principally attributable to the decrease in short-term rates over the period
and the change in the mix of loans discussed above.

      Average mortgages held for resale decreased $1.3 billion, or 42%, over the
third quarter of 1998, due to lower production volume at Fleet Mortgage caused
by a rise in mortgage rates. The increase in mortgage rates caused yields on
mortgages held for resale to increase 39 basis points.

      The $2.3 billion decrease in average interest-bearing deposits compared to
the third quarter of 1998 was primarily attributable to a decrease in average
retail and wholesale time deposits as a result of the corporation utilizing
longer-term funding vehicles as well as the runoff of wholesale funding acquired
as part of the corporation's recent mergers and acquisitions. The 51 basis point
decline in the rates paid on deposits resulted from a lower interest-rate
environment during the third quarter of 1999, in addition to a change in the mix
of deposits, as time deposits were replaced with lower-cost money market
accounts.

      The $2 billion decrease in average short-term borrowings was attributable
to the corporation's addition of long-term debt to fund balance sheet growth.

      The $11.5 billion increase in average long-term debt was due primarily to
net increases in senior and subordinated debt and capital securities issued
throughout the fourth quarter of 1998 and throughout 1999 in order to fund
acquisitions and overall asset growth. The 117 basis point decrease in the
funding rate was due to the aforementioned debt being issued at lower floating
rates.

<TABLE>
<CAPTION>
Noninterest Income
- ---------------------------------------------------------------------------------------------
                                                       Three months            Nine months
                                                       ended Sept. 30         ended Sept. 30
In millions                                          1999        1998       1999        1998
- ---------------------------------------------------------------------------------------------
<S>                                                  <C>         <C>       <C>         <C>
Investment services revenue                          $243        $210      $ 754       $ 631
Banking fees and commissions                          203         197        590         556
Credit card revenue                                   172         117        477         271
Processing-related revenue                            147         129        459         315
Capital markets revenue                               123         124        456         369
Other noninterest income                               79          66        227         206
- ---------------------------------------------------------------------------------------------
Total noninterest income                             $967        $843     $2,963      $2,348
- ---------------------------------------------------------------------------------------------
</TABLE>

      Noninterest income for the third quarter of 1999 increased $124 million to
$967 million compared to $843 million for the same period in 1998, an increase
of 15%, reflecting the corporation's continued focus on developing, acquiring
and growing fee-based businesses. Increases were noted in all core revenue
categories and reflect revenues achieved from the acquisitions of Sanwa and
MLSI, as well as strong growth and volume at Fleet Credit Card Services and
Quick & Reilly, coupled with higher servicing volume at Fleet Mortgage.

<TABLE>
<CAPTION>
Investment Services Revenue
- ---------------------------------------------------------------------------------------------
                                                       Three months          Nine months
                                                      ended Sept. 30        ended Sept. 30
In millions                                          1999        1998       1999        1998
- ---------------------------------------------------------------------------------------------
<S>                                                  <C>         <C>        <C>         <C>
Investment management revenue                        $142        $129       $425        $390
Brokerage fees and commissions                        101          81        329         241
- ---------------------------------------------------------------------------------------------
Total investment services revenue                    $243        $210       $754        $631
- ---------------------------------------------------------------------------------------------
</TABLE>

      Investment services revenue, which includes investment management revenues
as well as brokerage fees and commissions, increased $33 million, or 16%, over
the third quarter of 1998. Brokerage fees and commissions increased $20 million,
or 25%, over the third quarter of 1998, driven by a strong equity market and
trading volumes which benefited the brokerage and clearing units of Quick &
Reilly. The major components of investment management revenue are as follows:

<TABLE>
<CAPTION>
Investment Management Revenue
- ---------------------------------------------------------------------------------------------
                                                       Three months           Nine months
                                                      ended Sept. 30         ended Sept. 30
In millions                                          1999        1998       1999        1998
- ---------------------------------------------------------------------------------------------
<S>                                                  <C>         <C>        <C>         <C>
Private clients group                                $ 58        $ 53       $173        $164
Retail investments                                     28          20         82          57
Columbia Management Company                            25          25         74          75
Retirement plan services                               18          17         54          50
Not-for-profit institutional services                  12          12         37          37
Other                                                   1           2          5           7
- ---------------------------------------------------------------------------------------------
Total                                                $142        $129       $425        $390
- ---------------------------------------------------------------------------------------------
</TABLE>


                                       4
<PAGE>

                     MANAGEMENT'S DISCUSSION AND ANALYSIS OF
                  FINANCIAL CONDITION AND RESULTS OF OPERATIONS

      Investment management revenue increased 10% in the third quarter of 1999
to $142 million compared to $129 million in the third quarter of 1998. This
improvement was largely driven by growth in overall assets under management as
well as a 22% increase in the sales of mutual funds and annuities. Assets under
management grew 15% to $85 billion at September 30, 1999 from $74 billion at
September 30, 1998.

Banking Fees and Commissions

      Banking fees and commissions, which includes fees received for cash
management, deposit accounts, electronic banking fees and other fees, increased
$6 million to $203 million.

Credit Card Revenue

      Credit card revenue rose $55 million, or 47%, over the third quarter of
1998, primarily attributable to acquisitions of various credit card portfolios
during the latter half of 1998 and a decline in charge-offs within the
securitized credit card portfolio.

<TABLE>
<CAPTION>
Processing-Related Revenue
- ---------------------------------------------------------------------------------------------
                                                        Three months          Nine months
                                                       ended Sept. 30        ended Sept. 30
In millions                                          1999        1998       1999        1998
- ---------------------------------------------------------------------------------------------
<S>                                                  <C>         <C>        <C>         <C>
Mortgage banking revenue, net                        $ 88        $ 76       $274        $172
Student loan servicing fees                            35          31        105          89
Other                                                  24          22         80          54
- ---------------------------------------------------------------------------------------------
Total processing-related revenue                     $147        $129       $459        $315
- ---------------------------------------------------------------------------------------------
</TABLE>

      Processing-related revenue increased $18 million, or 14%, when compared to
the third quarter of 1998, reflecting increases in all components. Student loan
servicing fees increased $4 million, or 13%, at AFSA, the corporation's student
loan servicing subsidiary. AFSA services 6.8 million accounts nationwide, an
increase of 11% from accounts serviced as of September 30, 1998, and is the
largest student loan servicer in the United States, with over $68 billion in
loans serviced. Other processing-related revenue increased slightly over the
third quarter of 1998, due to higher tax and health care processing revenue.

<TABLE>
<CAPTION>
Mortgage Banking Revenue, Net
- ------------------------------------------------------------------------------------------------
                                                        Three months           Nine months
                                                       ended Sept. 30         ended Sept. 30
In millions                                           1999        1998       1999        1998
- ------------------------------------------------------------------------------------------------
<S>                                                   <C>         <C>        <C>         <C>
Net loan servicing revenue                            $138        $110       $391        $340
Mortgage production revenue                             38          60        145         145
Gains on sales of mortgage servicing                    --          --         --          34
Mortgage servicing rights amortization                 (88)        (94)      (262)       (272)
Impairment charge                                       --          --         --         (75)
- ------------------------------------------------------------------------------------------------
Total mortgage banking revenue, net                   $ 88         $76       $274        $172
- ------------------------------------------------------------------------------------------------
</TABLE>

      Net mortgage banking revenue was $88 million in the third quarter of 1999,
an increase of $12 million, or 16%, compared to the third quarter of 1998.

      Loan servicing revenue represents fees received for servicing residential
mortgage loans. The $28 million increase in loan servicing revenue was primarily
the result of an increase in the size of the corporation's servicing portfolio.
The mortgage servicing portfolio increased $24.3 billion, or 20%, to $142.8
billion at September 30, 1999 compared to $118.5 billion at September 30, 1998.

      Mortgage production revenue, which includes income derived from the loan
origination process and net gains on sales of mortgage loans, decreased $22
million from the third quarter of 1998 as a result of a lower level of gains on
sales of loans during the quarter. Loan production volume declined to $7.1
billion in the third quarter of 1999 compared to $9.5 billion in the same period
a year ago as a result of a rise in mortgage rates.

      Mortgage servicing rights (MSRs) amortization declined $6 million to $88
million for the third quarter of 1999 when compared to $94 million for the third
quarter of 1998. This decline was the result of a lower level of prepayments in
the third quarter of 1999, which had the effect of extending the estimated
duration of the MSRs, thereby decreasing amortization expense.

<TABLE>
<CAPTION>
Capital Markets Revenue
- -------------------------------------------------------------------------------------------------
                                                          Three months            Nine months
                                                          ended Sept. 30          ended Sept. 30
In millions                                              1999       1998        1999        1998
- -------------------------------------------------------------------------------------------------
<S>                                                      <C>         <C>        <C>         <C>
Brokerage market-making revenue                          $ 60       $ 29        $207        $ 92
Venture capital revenue                                    24         21         110          90
Investment banking fees                                    23         11          68          29
Foreign exchange/interest-rate products                    18         19          57          52
Securities trading (losses)/gains                          (2)        24          14          35
Securities gains                                           --         20          --          71
- -------------------------------------------------------------------------------------------------
Total capital markets revenue                            $123       $124        $456        $369
- -------------------------------------------------------------------------------------------------
</TABLE>


                                       5
<PAGE>

                     MANAGEMENT'S DISCUSSION AND ANALYSIS OF
                  FINANCIAL CONDITION AND RESULTS OF OPERATIONS

Capital markets revenue was essentially flat compared to the same quarter in
1998. Increases in brokerage market-making, venture capital and investment
banking fees were offset by lower trading results and securities gains in the
third quarter of 1999 due to the unfavorable interest-rate environment.

      The $31 million rise in brokerage market-making revenue from Fleet's
equity specialists businesses was a result of increased trading volumes and
market volatility as well as the acquisition of MLSI in December 1998.

      Venture capital revenue at Fleet Private Equity, the corporation's venture
capital business, increased by $3 million when compared to the third quarter of
1998, as the corporation continued to experience gains in this business as a
result of strength in the equity markets. The corporation's ability to continue
to experience increases in the value of these venture capital investments
depends on a variety of factors, including the condition of the economy and
equity markets. Thus, the likelihood of such gains in the future cannot be
predicted.

      Investment banking fees doubled compared to the third quarter of 1998, due
primarily to higher loan syndication activity from increased market penetration.

<TABLE>
<CAPTION>
Noninterest Expense
- -------------------------------------------------------------------------------------------------
                                                           Three months           Nine months
                                                          ended Sept. 30         ended Sept. 30
In millions                                              1999       1998        1999        1998
- -------------------------------------------------------------------------------------------------
<S>                                                     <C>       <C>        <C>          <C>
Employee compensation and benefits                      $ 548     $  489     $ 1,669      $1,415
Equipment                                                  82         77         248         231
Occupancy                                                  75         75         226         224
Intangible asset amortization                              74         58         216         167
Legal and other professional                               43         41         134         107
Marketing                                                  40         35         107          97
Printing and mailing                                       26         25          80          71
Telephone                                                  25         22          70          68
Other                                                     207        220         673         604
- -------------------------------------------------------------------------------------------------
Total noninterest expense excluding
  merger-related charges                                1,120      1,042       3,423       2,984
Merger-related charges                                     --         --          --          73
- -------------------------------------------------------------------------------------------------
Total noninterest expense                              $1,120     $1,042      $3,423      $3,057
- -------------------------------------------------------------------------------------------------
</TABLE>

      Noninterest expense for the third quarter of 1999 totaled $1.1 billion
compared to $1.0 billion for the same period in 1998. The $78 million increase
over the third quarter of 1998 was primarily the result of various acquisitions,
as well as higher expenses at Quick & Reilly due to increased volume. The
corporation's efficiency ratio declined slightly from 56.7% in the third quarter
of 1998 to 56.5% in the third quarter of 1999.

      Employee compensation and benefits increased $59 million, or 12%, compared
with the third quarter of 1998, due primarily to incentive and volume-related
increases in compensation at many of the corporation's businesses, particularly
Quick & Reilly.

      Intangible asset amortization increased $16 million to $74 million when
compared to the same period a year ago, as a result of goodwill added from
acquisitions in 1998 and 1999 as well as the ongoing earnout payment relating to
the 1996 NatWest Bancorp acquisition.

Income Taxes

      The corporation recorded income tax expense of $280 million for the third
quarter of 1999 compared with $250 million for the same period a year ago. The
effective tax rate was 39.0% and 38.4% for the third quarter of 1999 and 1998,
respectively.

Lines of Business

      The corporation is managed along five lines of business: Commercial
Financial Services, Retail Banking, Fleet Investment Group, National Financial
Services, and Treasury. Management accounting concepts are periodically refined
and results have been restated to reflect changes in methodology and
organizational structure. Net income by business line is shown in the following
table.

<TABLE>
<CAPTION>
Net Income by Lines of Business
- ---------------------------------------------------------------------------------------------
                                                     Three months           Nine months
                                                    ended Sept. 30         ended Sept. 30
In millions                                        1999        1998       1999        1998
- ---------------------------------------------------------------------------------------------
<S>                                                <C>         <C>       <C>         <C>
Commercial Financial Services                      $147        $115      $ 444       $ 330
Retail Banking                                      112         109        292         314
Fleet Investment Group                               75          57        240         171
National Financial Services                          73          67        242         150
Treasury                                             24          35         71          96
All Other                                             7          18         38          56
- ---------------------------------------------------------------------------------------------
Total                                              $438        $401     $1,327      $1,117
- ---------------------------------------------------------------------------------------------
</TABLE>

<TABLE>
<CAPTION>
Commercial Financial Services
- ---------------------------------------------------------------------------------------
Three months ended September 30,                              1999             1998
In millions
- ---------------------------------------------------------------------------------------
<S>                                                          <C>              <C>
Income statement data:
  Net interest income                                        $ 416            $ 338
  Noninterest income                                           126               99
                                                             ------           ------
  Total revenue                                                542              437
  Provision for credit losses                                   62               43
  Noninterest expense                                          243              207
  Net income                                                 $ 147            $ 115
- ---------------------------------------------------------------------------------------
Balance sheet data:
  Average total assets                                      57,361           44,523
  Average loans                                             49,891           40,399
  Average deposits                                          11,864           11,178
- ---------------------------------------------------------------------------------------
Return on equity                                                17%              21%
- ---------------------------------------------------------------------------------------
</TABLE>


                                       6
<PAGE>

                     MANAGEMENT'S DISCUSSION AND ANALYSIS OF
                  FINANCIAL CONDITION AND RESULTS OF OPERATIONS

      Commercial financial services includes traditional commercial banking,
national, specialized and asset-based lending, as well as investment banking,
government banking, trade finance and cash management services. The 1999 results
reflect the first quarter 1999 acquisition of Sanwa, which had $7.4 billion in
average assets for the third quarter of 1999. Commercial financial services
earned $147 million in the third quarter of 1999, an increase of $32 million, or
28%, compared to the third quarter of 1998. Loan balances increased $9.5
billion, or 23%, significantly influenced by the acquisition of Sanwa, and
reflecting strong growth within the commercial banking, commercial real estate,
leasing, and specialty units. Excluding the Sanwa acquisition, loans grew by
$3.7 billion, or 9%, while revenues increased by $38 million, or 9%, driven by
strong loan growth and increased leasing, corporate finance, trade services and
tax processing activities.

<TABLE>
<CAPTION>
Retail Banking
- ---------------------------------------------------------------------------------------
Three months ended September 30,                              1999             1998
In millions
- ---------------------------------------------------------------------------------------
<S>                                                            <C>              <C>
Income statement data:
  Net interest income                                        $ 445            $ 457
  Noninterest income                                           171              163
                                                             -----            -----
  Total revenue                                                616              620
  Provision for credit losses                                   25               28
  Noninterest expense                                          386              389
  Net income                                                 $ 112            $ 109
- ---------------------------------------------------------------------------------------
Balance sheet data:
  Average loans                                              8,992            9,870
  Average deposits                                          42,167           42,481
- ---------------------------------------------------------------------------------------
Return on equity                                                26%              25%
- ---------------------------------------------------------------------------------------
</TABLE>

      Retail banking includes businesses engaged in consumer retail services
through branch banking and direct banking units, as well as small business
lending and deposit services. The retail banking unit earned $112 million in the
third quarter of 1999, up from $109 million in the third quarter of 1998. Higher
earnings were driven by increased fee revenues primarily due to higher service
charges on deposits and increased merchant fees on credit cards, enhanced by a
slightly lower level of operating expenses. The aforementioned increases were
partly offset by lower net interest income associated with declining loan and
deposit balances, excluding money market deposits, which have grown due to
aggressive pricing strategies. Lower levels of deposits reflect a continued
migration of customers to alternative higher rate investment products.

<TABLE>
<CAPTION>
Fleet Investment Group
- ---------------------------------------------------------------------------------------
Three months ended September 30,                              1999             1998
In millions
- ---------------------------------------------------------------------------------------
Income statement data:
<S>                                                          <C>              <C>
  Net interest income                                        $  53            $  48
  Noninterest income                                           315              252
                                                             -----            -----
  Total revenue                                                368              300
  Provision for credit losses                                    1                1
  Noninterest expense                                          239              203
  Net income                                                 $  75            $  57
- ---------------------------------------------------------------------------------------
Balance sheet data:
  Average loans                                              5,558            4,020
  Average deposits                                           1,861            2,022
- ---------------------------------------------------------------------------------------
Return on equity                                                20%              20%
- ---------------------------------------------------------------------------------------
Assets under management                                    $85,009          $73,675
- ---------------------------------------------------------------------------------------
</TABLE>

        Fleet Investment Group provides asset management services to
institutional and high net worth clients, retail mutual fund and annuity sales,
and securities brokerage services. Investment group earnings increased $18
million, or 32%, compared to the third quarter of 1998. Higher earnings were
driven by strong growth in brokerage market-making revenues, which increased $51
million at Quick & Reilly, while investment management revenues, which include
fees on assets under management and sales of retail investment products and
services, grew by $13 million, or 10%, compared to the third quarter of 1998.
Increased brokerage market-making revenues were partly attributable to the
December 1998 acquisition of MLSI, a unit of Quick & Reilly, as well as
increased trading volumes and market volatility. Higher investment management
revenues were driven by strong sales of mutual funds and annuity products, which
increased by 22%, as well as growth in assets under management, which climbed to
$85 billion at September 30, 1999, growth of 15% over the same period a year
ago.

<TABLE>
<CAPTION>
National Financial Services
- ---------------------------------------------------------------------------------------
Three months ended September 30,                              1999             1998
In millions
- ---------------------------------------------------------------------------------------
<S>                                                          <C>              <C>
Income statement data:
  Net interest income                                        $  84            $ 129
  Noninterest income                                           341              271
                                                             -----            -----
  Total revenue                                                425              400
  Provision for credit losses                                   72               72
  Noninterest expense                                          235              219
  Net income                                                 $  73            $  67
- ---------------------------------------------------------------------------------------
Balance sheet data:
  Average loans                                              3,896            5,474
  Average deposits                                           2,360            2,653
- ---------------------------------------------------------------------------------------
Return on equity                                                12%              11%
- ---------------------------------------------------------------------------------------
</TABLE>


                                       7
<PAGE>


                     MANAGEMENT'S DISCUSSION AND ANALYSIS OF
                  FINANCIAL CONDITION AND RESULTS OF OPERATIONS


      National financial services includes credit card services, mortgage
banking, private equity financing, and student loan processing. The following
table presents net income for the four principal businesses that comprise this
group.

National Financial Services
- -----------------------------------------------------------------------
Three months ended September 30,                1999              1998
In millions
- -----------------------------------------------------------------------
Credit card                                      $39               $33
Mortgage banking                                  16                19
Private equity                                    11                 9
Student loan processing                            7                 6
- -----------------------------------------------------------------------
Net income                                       $73               $67
- -----------------------------------------------------------------------

      Third quarter 1999 earnings increased $6 million compared to the same
quarter of 1998. Higher earnings were predominantly driven by fee revenues
generated in the credit card business, attributed to an ongoing management focus
on the underlying loan portfolio's credit quality. Mortgage banking earnings
declined $3 million from the third quarter of 1998 to $16 million, as the higher
mortgage rate environment has lowered production, which has reduced the level of
mortgage portfolio assets held for sale and associated escrow deposit balances,
reducing net interest income levels. Private equity's earnings were up 22% from
the prior year driven by the condition of the general economy and financial
markets.

<TABLE>
<CAPTION>
Treasury
- ---------------------------------------------------------------------------------------
Three months ended September 30,                              1999             1998
In millions
- ---------------------------------------------------------------------------------------
<S>                                                         <C>              <C>
Income statement data:
  Net interest income                                       $   33           $   29
  Noninterest income                                            16               36
                                                            ------           ------
  Total revenue                                                 49               65
  Provision for credit losses                                    3                4
  Noninterest expense                                           18               17
  Net income                                                $   24           $   35
- ---------------------------------------------------------------------------------------
Balance sheet data:
  Average loans                                              7,092            7,576
  Average securities                                         9,523            9,136
  Average deposits                                           6,780            7,476
- ---------------------------------------------------------------------------------------
Return on equity                                                34%              47%
- ---------------------------------------------------------------------------------------
</TABLE>

      Treasury is responsible for managing the corporation's securities and
residential mortgage portfolios, trading operations, asset-liability management
function and wholesale funding needs. The treasury unit earned $24 million in
the third quarter of 1999, down $11 million from the same quarter a year ago,
primarily due to securities gains recorded in the third quarter of 1998; this
decrease was partly offset by an increase in net interest income driven by
higher securities balances and overnight investments. Excluding these securities
gains, net income increased by $1 million.

All Other

      All Other includes allocated support units, the management accounting
control units, and certain transactions or events not driven by specific
business lines. Accordingly, earnings in All Other can fluctuate with changes
affecting consolidated provision for credit losses, one-time charges, gains and
other actions not driven by specific business units.


ANALYSIS OF FINANCIAL CONDITION

Securities

<TABLE>
<CAPTION>
- ----------------------------------------------------------------------------------------------------------------------------------
                                                September 30, 1999                June 30, 1999              December 31, 1998
                                                ------------------                -------------              -----------------
                                              Amortized         Market      Amortized         Market      Amortized         Market
In millions                                        Cost          Value           Cost          Value           Cost          Value
- ----------------------------------------------------------------------------------------------------------------------------------
<S>                                             <C>            <C>            <C>            <C>            <C>            <C>
Securities available for sale:
  U.S. Treasury and government agencies         $   232        $   229        $   232        $   231        $   434        $   437
  Mortgage-backed securities                      8,084          7,871          8,342          8,172          7,784          7,982
  Other debt securities                             577            559            552            541            792            802
- ----------------------------------------------------------------------------------------------------------------------------------
     Total debt securities                        8,893          8,659          9,126          8,944          9,010          9,221
- ----------------------------------------------------------------------------------------------------------------------------------
  Marketable equity securities                      148            147            129            129            100            100
  Other securities                                  463            463            463            463            403            403
- ----------------------------------------------------------------------------------------------------------------------------------
     Total securities available for sale          9,504          9,269          9,718          9,536          9,513          9,724
- ----------------------------------------------------------------------------------------------------------------------------------
     Total securities held to maturity            1,117          1,119            925            928          1,068          1,073
- ----------------------------------------------------------------------------------------------------------------------------------
Total securities                                $10,621        $10,388        $10,643        $10,464        $10,581        $10,797
- ----------------------------------------------------------------------------------------------------------------------------------
</TABLE>

                                        8
<PAGE>

                     MANAGEMENT'S DISCUSSION AND ANALYSIS OF
                  FINANCIAL CONDITION AND RESULTS OF OPERATIONS

      Compared to December 31, 1998, the amortized cost of securities available
for sale was relatively unchanged at September 30, 1999. The valuation
adjustment of securities available for sale decreased $446 million to an
unrealized loss of $235 million at September 30, 1999. This decline generally
resulted from an increase in interest rates during the first nine months of
1999.

<TABLE>
<CAPTION>
Loans
- ----------------------------------------------------------------------------------------------
                                                       Sept. 30,      June 30,       Dec. 31,
In millions                                                 1999          1999           1998
- ----------------------------------------------------------------------------------------------
<S>                                                      <C>           <C>            <C>
Commercial and industrial                                $39,573       $39,089        $37,167
Lease financing                                            8,977         8,566          4,225
Commercial real estate                                     5,867         6,079          5,374
Consumer                                                  22,149        21,553         22,630
- ----------------------------------------------------------------------------------------------
Total loans                                              $76,566       $75,287        $69,396
- ----------------------------------------------------------------------------------------------
</TABLE>

      Total loans increased $7.2 billion from December 31, 1998 to $76.6 billion
at September 30, 1999. The increase was the result of commercial and industrial
(C&I) loans increasing $2.4 billion and lease financings increasing $4.8 billion
from December 31, 1998 to September 30, 1999, due primarily to the addition of
Sanwa loans and leases in the first quarter of 1999, as well as growth in the
C&I and lease financing portfolios.

<TABLE>
<CAPTION>
Consumer Loans
- ----------------------------------------------------------------------------------------------
                                                       Sept. 30,      June 30,       Dec. 31,
In millions                                                 1999          1999           1998
- ----------------------------------------------------------------------------------------------
<S>                                                       <C>           <C>            <C>
Residential real estate                                   $9,356        $9,141         $9,314
Home equity                                                4,521         4,292          4,257
Credit card                                                4,198         3,782          5,673
Student loans                                                675           679            812
Installment/other                                          3,399         3,659          2,574
- ----------------------------------------------------------------------------------------------
Total                                                    $22,149       $21,553        $22,630
- ----------------------------------------------------------------------------------------------
</TABLE>

      Consumer loans decreased $481 million from December 31, 1998. The decrease
was primarily the result of a $1.5 billion decrease in credit card loans, as
$4.0 billion of credit card receivables were transferred to the securitized
portfolio during the first nine months of 1999 in order to replenish the
off-balance sheet securitized credit card pools. In addition, during the first
nine months of 1999, the corporation's credit card subsidiary, Fleet Credit Card
Services, continued its strategy of transitioning from a primarily one product
portfolio to a multi-product portfolio by replacing promotional rate products
with a stable fixed-rate offering, with improved credit quality and lower
expected charge-offs and attrition rates. The $825 million increase in
installment/other when compared to December 31, 1998 was due to an increase in
margin loans at Quick & Reilly as a result of the strong equity markets.

<TABLE>
<CAPTION>
Nonperforming Assets(a)(b)
- ---------------------------------------------------------------------------------------------------
In millions                                         C&I         CRE          Consumer        Total
- ---------------------------------------------------------------------------------------------------
<S>                                                <C>          <C>               <C>         <C>
Nonperforming loans:
  Current or less than 90 days
     past due                                      $194         $ 5               $ 7         $206
  Noncurrent                                         84          24                43          151
Other real estate owned (OREO)                        2           3                 8           13
- ---------------------------------------------------------------------------------------------------
Total NPAs September 30, 1999                      $280         $32               $58         $370
- ---------------------------------------------------------------------------------------------------
Total NPAs June 30, 1999                           $225         $30               $63         $318
- ---------------------------------------------------------------------------------------------------
Total NPAs December 31, 1998                       $173         $57               $52         $282
- ---------------------------------------------------------------------------------------------------
</TABLE>

(a)   Throughout this document, NPAs and related ratios do not include loans
      greater than 90 days past due and still accruing interest ($232 million,
      $216 million and $234 million at September 30, 1999, June 30, 1999 and
      December 31, 1998, respectively). Included in the 90 days past due and
      still accruing interest category were $169 million, $174 million and $209
      million of consumer and residential loans at September 30, 1999, June 30,
      1999 and December 31, 1998, respectively.

(b)   Nonperforming assets and related ratios at September 30, 1999, June 30,
      1999 and December 31, 1998 do not include $113 million, $170 million and
      $46 million, respectively, of nonperforming assets classified as held for
      sale by accelerated disposition.

      Nonperforming assets (NPAs) increased $88 million to $370 million when
compared with December 31, 1998, as a $107 million increase in C&I nonperforming
loans (NPLs), principally due to the addition of several large credits during
the year, and a $9 million increase in consumer NPLs were partially offset by a
$24 million decline in commercial real estate (CRE) NPLs. OREO declined $4
million to $13 million at September 30, 1999 when compared to December 31, 1998.
NPAs at September 30, 1999 as a percentage of total loans and OREO and as a
percentage of total assets, were .48% and .34%, respectively, compared to .41%
and .27%, respectively, at December 31, 1998.

      During the first nine months of 1999, the corporation transferred $84
million of loans, primarily C&I loans, to an assets held for sale by accelerated
disposition pool (ADP), which is included in other assets. Additionally, $62
million of nonperforming leases and asset-backed loans pertaining to the Sanwa
acquisition were transferred to the ADP in the first quarter of 1999. The
transfer of these nonperforming loans and leases was the result of management's
decision to accelerate the disposition of these assets.


                                       9
<PAGE>

                     MANAGEMENT'S DISCUSSION AND ANALYSIS OF
                  FINANCIAL CONDITION AND RESULTS OF OPERATIONS

Reserve for Credit Loss Activity
- --------------------------------------------------------------------------------
Nine months ended September 30                      1999              1998
Dollars in millions
- --------------------------------------------------------------------------------
Balance at beginning of year                       $ 1,552          $ 1,432
Loans charged off                                     (566)            (440)
Recoveries of loans charged off                        113              110
- --------------------------------------------------------------------------------
     Net charge-offs                                  (453)            (330)
Provision charged against income                       433              330
Acquisitions/Other                                     172              120
- --------------------------------------------------------------------------------
Balance at end of period                           $ 1,704          $ 1,552
- --------------------------------------------------------------------------------
Ratio of net charge-offs to average loans              .81%             .67%
- --------------------------------------------------------------------------------
Ratio of reserve for credit losses to period-end
  loans                                               2.22             2.28
- --------------------------------------------------------------------------------
Ratio of reserve for credit losses to period-end
  nonperforming loans                                  477              566
- --------------------------------------------------------------------------------

      Fleet's reserve for credit losses increased from $1.5 billion at December
31, 1998 to $1.7 billion at September 30, 1999. The increase was a result of
reserves acquired as part of the Sanwa acquisition. The provision for credit
losses for the first nine months of 1999 was $433 million, $103 million higher
than the first nine months of 1998. The increase in provision was primarily the
result of increased charge-offs in the credit card and lease financing
portfolios as well as an increase in C&I charge-offs from unusually low levels
in 1998.

Funding Sources
- --------------------------------------------------------------------------------
                                                    Sept. 30, June 30,  Dec. 31,
In millions                                              1999     1999      1998
- --------------------------------------------------------------------------------
Deposits:
  Demand                                             $11,579   $11,807   $13,400
  Regular savings and NOW                              4,868     5,259     5,399
  Money market                                        28,967    29,350    29,297
  Time:
    Domestic                                          15,284    16,659    17,764
    Foreign                                            3,276     3,269     3,818
- --------------------------------------------------------------------------------
Total deposits                                        63,974    66,344    69,678
- --------------------------------------------------------------------------------
Short-term borrowed funds:
  Federal funds purchased                                408       960     1,857
  Securities sold under agreements
    to repurchase                                      2,746     2,547     2,599
  Commercial paper                                     1,191       819       943
  Other                                                2,543     2,560     3,913
- --------------------------------------------------------------------------------
Total short-term borrowed funds                        6,888     6,886     9,312
- --------------------------------------------------------------------------------
Due to brokers/dealers                                 3,884     3,775     3,975
Long-term debt                                        19,789    16,436     8,820
- --------------------------------------------------------------------------------
Total                                                $94,535   $93,441   $91,785
- --------------------------------------------------------------------------------

      Total deposits decreased $5.7 billion to $64.0 billion at September 30,
1999 when compared to December 31, 1998, due principally to a $1.8 billion
decrease in demand deposits as a result of higher seasonal business deposits in
December. Additionally, domestic time deposits decreased $2.5 billion. This
decrease was principally the result of a $702 million decrease in retail CD's
resulting from the maturity of promotional CD's with higher rates, as well as a
$951 million decline in brokered CD's, resulting from maturities during the
first nine months of 1999. These brokered CD's had been acquired as a part of
the corporation's recent mergers and acquisitions. Foreign time deposits
declined $542 million since December 31, 1998 due to seasonal patterns. The $2.4
billion decrease in short-term borrowings since December 31, 1998 was primarily
attributable to a $1.5 billion decrease in federal funds purchased, a $500
million decrease in short-term bank notes, and a $736 million decrease in
treasury, tax and loan borrowings, as the funding mix of the corporation changed
to a longer term tenor.

      Long-term debt increased $11.0 billion to $19.8 billion at September 30,
1999 when compared to December 31, 1998, due to the issuance of debt to fund
acquisitions and balance sheet growth, as well as a concerted effort to decrease
short-term borrowings.

ASSET-LIABILITY MANAGEMENT

      The goal of asset-liability management is the prudent control of market
risk, liquidity, and capital. The Asset-Liability Management Committee (ALCO) is
responsible for implementing the Board's policies and guidelines governing
liquidity.

Market Risk

      Market risk is the sensitivity of income to variations in interest rates,
foreign exchange rates, equity prices, commodity prices, and other market-driven
rates or prices. As discussed below, the corporation is exposed to market risk
in both its non-trading and trading operations.

Non-trading Market Risk

      Interest-rate risk, including mortgage prepayment risk, is by far the most
significant non-trading market risk to which the corporation is exposed.
Interest-rate risk is the sensitivity of income and financial position to
variations in interest rates.

      The major source of the corporation's non-trading interest-rate risk is
the difference in the repricing characteristics of the corporation's core
banking assets and liabilities - loans and deposits. This difference, or
mismatch, is a risk to net interest income.

      The corporation's Board of Directors (Board)- approved limits on
interest-rate risk specify that if interest rates were to shift immediately up
or down 200 basis points, estimated net interest income for the subsequent 12
months should decline by less than 7.5%. The corporation was in compliance with
this limit at September 30, 1999. The following ta-


                                       10
<PAGE>

                     MANAGEMENT'S DISCUSSION AND ANALYSIS OF
                  FINANCIAL CONDITION AND RESULTS OF OPERATIONS

ble reflects the estimated exposure of the corporation's net interest income for
the next 12 months, assuming an immediate shift in interest rates.

         September 30, 1999                           Estimated Exposure to
            Rate Change                                Net Interest Income
           (Basis Points)                                 (In millions)
- --------------------------------------------------------------------------------
                +200                                       $ (57)
                -200                                           1
- --------------------------------------------------------------------------------

      Net interest income exposure to an immediate +/- 200 bps change in
interest rates remains low. The impact of planned merger-related branch
divestitures is incorporated in these estimates. Exposure due to the option risk
embedded in various core businesses, e.g. refinancing of mortgage loans and
withdrawal of noncontractual deposits, is reduced as a result of the
divestiture.

<TABLE>
<CAPTION>
Risk-Management Instrument Analysis
- ------------------------------------------------------------------------------------------------------------------------
                                                                                                                Weighted
                                                                                  Assets-                        Average
September 30, 1999                                                     Notional   Liabilities                   Maturity
Dollars in millions                                                       Value   Hedged                         (Years)
- ------------------------------------------------------------------------------------------------------------------------
<S>                                                                     <C>       <C>                              <C>
Interest-rate risk-management instruments Interest-rate swaps:
  Receive-fixed/pay-variable                                            $11,975   Variable-rate loans
                                                                            280   Fixed-rate deposits
                                                                          2,499   Long-term debt
                                                                       --------
                                                                         14,754                                      2.1
- ------------------------------------------------------------------------------------------------------------------------
  Basis swaps                                                             3,050   Long-term debt                      .4
- ------------------------------------------------------------------------------------------------------------------------
Total hedges of net interest income                                      17,804                                      1.8
- ------------------------------------------------------------------------------------------------------------------------
Mortgage banking risk-management instruments Interest-rate swaps:
  Receive-fixed/pay-variable, PO swaps                                    6,836   Mortgage servicing rights          2.6
Futures contracts:
  Futures                                                                    40   Mortgage servicing rights           .2
Options:
  Interest-rate floors and options on swaps                              34,060   Mortgage servicing rights          4.1
  Interest-rate caps and cap corridors                                    9,825   Mortgage servicing rights          4.3
  Other                                                                     300   Mortgage servicing rights           .1
- ------------------------------------------------------------------------------------------------------------------------
  Total options                                                          44,185                                      4.1
- ------------------------------------------------------------------------------------------------------------------------
Total hedges of mortgage servicing rights                                51,061                                      3.9
- ------------------------------------------------------------------------------------------------------------------------
Total risk-management instruments                                       $68,865                                      3.4
- ------------------------------------------------------------------------------------------------------------------------

<CAPTION>
                                                                                        Weighted Average
                                                                                              Rate
September 30, 1999                                                     Fair           -------------------
Dollars in millions                                                    Value          Receive        Pay
- -------------------------------------------------------------------------------------------------------------
<S>                                                                     <C>            <C>           <C>
Interest-rate risk-management instruments Interest-rate swaps:

                                                                        $(162)         6.63%         6.24%
- -------------------------------------------------------------------------------------------------------------
  Basis swaps                                                               3          5.45          5.54
- -------------------------------------------------------------------------------------------------------------
Total hedges of net interest income                                      (159)         6.43          6.12
- -------------------------------------------------------------------------------------------------------------
Mortgage banking risk-management instruments Interest-rate swaps:
  Receive-fixed/pay-variable, PO swaps                                   (119)         6.58          5.76
Futures contracts:
  Futures                                                                  --            --            --
Options:
  Interest-rate floors and options on swaps                               133            -- (a)        -- (a)
  Interest-rate caps and cap corridors                                    206            -- (a)        -- (a)
  Other                                                                    --            --            --
- -------------------------------------------------------------------------------------------------------------
  Total options                                                           339            --            --
- -------------------------------------------------------------------------------------------------------------
Total hedges of mortgage servicing rights                                 220          6.58          5.76
- -------------------------------------------------------------------------------------------------------------
Total risk-management instruments                                         $61          6.47%         6.02%
- -------------------------------------------------------------------------------------------------------------
</TABLE>

(a)   The mortgage banking risk-management interest-rate floors and options on
      swaps, and interest-rate caps and cap corridors have weighted average
      strike rates of 5.07% and 6.52%, respectively.

      Off-balance sheet interest-rate instruments used to manage net interest
income are designated as hedges of specific assets and liabilities. Accrual
accounting is applied to these hedges, and the income or expense is recorded in
the same category as that of the related balance sheet item. As of September 30,
1999, the corporation had net deferred income of $8.6 million related to
interest-rate contracts, which will be amortized over the remaining life of the
underlying contracts of approximately 5 years.

      A second major source of the corporation's non-trading interest-rate risk
is the sensitivity of its mortgage servicing rights (MSRs) to prepayments. Since
MSRs represent the right to service mortgage loans, a decline in interest rates
and an actual, or probable, increase in mortgage prepayments shorten the
expected life of the MSR asset and reduce its economic value. Correspondingly,
an increase in interest rates and an actual, or probable, decline in mortgage
prepayments lengthen the expected life of the MSR asset and enhance its economic
value. The expected income from and, therefore, economic value of MSRs is
sensitive to movements in interest rates due to this sensitivity to mortgage
prepayments.

      The interest-rate instruments used to manage potential impairment of MSRs
are designated as hedges of the MSRs. Changes in fair value of the hedges are
recorded as adjustments to the carrying value of the MSRs and related hedges.
During the third quarter of 1999, net hedge losses of $89 million were recorded
as adjustments to the carrying value of the MSRs and related hedges. At
September 30, 1999, the carrying value and fair value of the corporation's MSRs
were $3.0 billion and $3.3 billion, respectively.

      In connection with the corporation's management of its MSR hedge program,
the corporation terminated (in notional amounts) $4.9 billion of interest-rate
floor and options on swaps agreements and added $5.4 billion of interest-rate
floor and options on swaps agreements during the third quarter of


                                       11
<PAGE>

                     MANAGEMENT'S DISCUSSION AND ANALYSIS OF
                  FINANCIAL CONDITION AND RESULTS OF OPERATIONS

1999. Additionally, during the quarter the corporation terminated $7.7 billion
of interest-rate cap corridors and $4.6 billion of interest-rate swap contracts
while it added $3.5 billion of interest-rate cap corridors and $2.3 billion of
interest-rate swap contracts, in its management of the MSR hedge program.

      The corporation also performs valuation analysis which involves projecting
future cash flows from the corporation's assets, liabilities and off-balance
sheet positions over a very long-term horizon, discounting those cash flows at
appropriate interest rates, and then summing the discounted cash flows. The
corporation's "economic value of equity" (EVE) is the estimated net present
value of the discounted cash flows.

      The corporation's Board-approved limits on interest-rate risk specify that
if interest rates shift immediately up or down 200 basis points, the estimated
economic value of equity should decline by less than 10%. The following table
reflects the corporation's estimated exposure to economic value assuming an
immediate shift in interest rates. Exposures are reported for shifts of +/- 100
basis points, as well as +/- 200 basis points because the sensitivity of EVE, in
particular, the sensitivity of the hedged MSRs, to changes in interest rates can
be nonlinear. Given the assumption of an immediate interest-rate movement with
no management intervention, the corporation would be adversely impacted by the
following rate changes in either direction.

         September 30, 1999                      Estimated Exposure to
            Rate Change                                 Economic Value
           (Basis Points)                                (In millions)
- -------------------------------------------------------------------------
                +200                                         $   (534)
                +100                                             (293)
                -100                                             (297)
                -200                                           (1,020)
- -------------------------------------------------------------------------

      The corporation's economic value exposure as of September 30, 1999 is
within management guidelines and complies with Board-approved limits. The impact
of planned merger-related branch divestitures is incorporated in these
estimates. The larger exposure to falling rates results from the sensitivity of
MSRs which while, well hedged against modest changes in interest rates, are not
currently fully hedged against an immediate and extreme decline in interest
rates. Excluding this position, economic value exposure is modest and
symmetrical.

Trading Market Risk

      The corporation's trading portfolios are exposed to market risk due to
variations in interest rates, currency exchange rates, equity prices, precious
metals prices, and related market volatilities. This exposure arises in the
normal course of the corporation's business as a financial intermediary.

      The corporation uses an "earnings at risk" (EAR) system, based on an
industry-standard risk measurement methodology, to measure the overall market
risk inherent in its trading activities. The average daily exposure to this
market risk was $17.5 million, and the maximum daily exposure was $21.5 million,
during the third quarter of 1999.

Liquidity Risk

      The objective of liquidity risk management is to assure the ability of the
corporation and its subsidiaries to meet their financial obligations. These
obligations are the withdrawal of deposits on demand or at their contractual
maturity, the repayment of borrowings as they mature, the ability to fund new
and existing loan commitments and the ability to take advantage of new business
opportunities. Liquidity is achieved by the maintenance of a strong base of core
customer funds, maturing short-term assets, the ability to sell marketable
securities and securitize consumer asset receivables, committed lines of credit
and access to capital markets. Liquidity at Fleet is measured and monitored
daily, allowing management to better understand and react to balance sheet
trends.

      Liquidity at the bank level is managed through the monitoring of
anticipated changes in loans, core deposits, and wholesale funds.
Diversification of liquidity sources by maturity, market, product, and
counterparty is mandated through ALCO guidelines. The corporation's banking
subsidiaries routinely model liquidity under three economic scenarios, two of
which involve increasing levels of economic difficulty and financial market
strain. Management also maintains a detailed liquidity contingency plan designed
to respond either to an overall decline in the condition of the banking industry
or a problem specific to Fleet. The strength of Fleet's liquidity position is a
result of its base of core customer deposits. These core deposits are
supplemented by wholesale funding sources in the capital markets, as well as
from direct customer contacts. Wholesale funding sources include large
certificates of deposit, foreign branch deposits, federal funds, collateralized
borrowings, and a bank-note program.


                                       12
<PAGE>

                    MANAGEMENT'S DISCUSSION AND ANALYSIS OF
                 FINANCIAL CONDITION AND RESULTS OF OPERATIONS

      The primary sources of liquidity for the parent company are interest and
dividends from subsidiaries, committed lines of credit and access to the money
and capital markets. Dividends from banking subsidiaries are limited by various
regulatory requirements related to capital adequacy and earnings trends. The
corporation's subsidiaries rely on cash flows from operations, core deposits,
borrowings, short-term high-quality liquid assets, and, in the case of
nonbanking subsidiaries, funds from the parent company.

      At September 30, 1999 and December 31, 1998, the corporation had
commercial paper outstanding of $1.2 billion and $943 million, respectively. The
corporation has a backup line of credit to ensure that funding is not
interrupted if commercial paper is not available. The total amount of funds
available under this agreement was $1 billion at September 30, 1999, with no
outstanding balance under this line of credit.

      Fleet has a shelf registration statement that provides for the issuance
of common and preferred stock, senior or subordinated debt securities, and other
securities, with availability of approximately $852 million at September 30,
1999.

CAPITAL
- -------------------------------------------------------------------------------
                                 Sept. 30,         June 30,         Dec. 31,
                                      1999             1999             1998
- -------------------------------------------------------------------------------
Risk-adjusted assets
  (in millions)                   $110,991         $108,940         $104,372
Tier 1 risk-based capital
  (4% minimum)                        7.06%            7.03%            7.08%
Total risk-based capital
  (8% minimum)                       11.12            11.19            11.22
Leverage ratio (4% minimum)           7.39             7.25             7.48
Common equity-to-assets               8.58             8.46             8.35
Total equity-to-assets                9.22             9.11             9.01
Tangible common equity-to-
  assets                              5.54             5.47             5.53
Tangible total equity-to-assets       6.20             6.13             6.21
- -------------------------------------------------------------------------------

      At September 30, 1999, the corporation exceeded all regulatory required
minimum capital ratios, as Fleet's Tier 1 and Total risk-based capital ratios
were 7.06% and 11.12%, respectively, compared with 7.03% and 11.19%,
respectively, at June 30, 1999. The leverage ratio, a measure of Tier 1 capital
to average quarterly assets, was 7.39% at September 30, 1999 compared with 7.25%
at June 30, 1999.

Impact of the Year 2000 Issue

      The corporation's Year 2000 project has been directed by a Year 2000
Executive Management Steering Committee consisting of its President and Vice
Chairmen. The committee provides direct oversight of the Year 2000 initiative
and continues to be updated monthly on the project's progress. The corporation's
Board of Directors continues to receive formal project updates on a quarterly
basis.

      The corporation has completed its assessment of Year 2000 issues,
developed a plan, and arranged for the required resources to complete the
necessary remediation efforts for both information technology and
non-information technology systems and processes. The corporation continues to
utilize both internal and external resources to ensure the corporation is
prepared for the Year 2000. The corporation will continue to focus on the
following key areas during the fourth quarter of 1999: testing, vendor
management, event planning and communication with customers. Additionally, the
corporation continues to work on high priority new business technological
initiatives that it deems critical to its ongoing business success.

      The corporation has completed the remediation and testing of its internal
systems, and considers itself "Y2K Ready" - meaning 100% of the corporation's
internal systems have been successfully remediated, tested and placed back into
production and are ready for the Year 2000. The corporation expects to conduct
business as usual in the Year 2000 and beyond. This activity continues to track
in accordance with the original plan and in accordance with Federal Financial
Institutions Examination Council (FFIEC) guidelines.

      The corporation relies on several vendors and service providers for key
business processes. The corporation continues to work closely with these vendors
and service providers. Validation of Year 2000 readiness of all the
corporation's vendors and service providers continues with a particular focus on
alternatives, where possible, for vendors and service providers that have been
identified as critical. The corporation's senior management has conducted
on-site visits and in many cases follow-up discussions with its most critical
service providers to further assess their Year 2000 readiness. All critical
vendors and service providers have represented themselves to the corporation as
Year 2000 compliant. In addition, the corporation has completed necessary
testing with the corporation's significant vendors, service providers, and
regulatory agencies. Testing was conducted with selected customers who
electronically exchange data with the corporation.

      Until and after the Year 2000 rollover takes place, there can be no
assurance that Year 2000 related problems will not occur, particularly problems
relative to the Year 2000 readiness of third parties on which the corporation
relies. The Year 2000 is an un-


                                       13
<PAGE>

                     MANAGEMENT'S DISCUSSION AND ANALYSIS OF
                  FINANCIAL CONDITION AND RESULTS OF OPERATIONS

precedented event. Despite the corporation's efforts to identify and address
Year 2000 issues, such issues present risks to the corporation. Such risks
include business disruptions, operational problems, financial losses, legal
liability, and other similar risks. The corporation's businesses, results of
operations, and financial position could be materially adversely affected.

      The corporation had previously established business resumption plans for
its lines of business and subsidiaries. These plans have been reviewed and where
appropriate have been enhanced to address potential Year 2000 failure scenarios.
In addition, a corporate-wide Year 2000 Event Plan has been developed to govern
the corporation's activities prior to, during and after the calendar rollover to
2000. The Event Plan has been validated by conducting unit specific structured
walkthroughs, employee notification tests and structured plan walk-throughs
between interdependent units. Event Plans will continue to be updated, as
appropriate, through the fourth quarter of 1999. In addition to the components
listed above, the corporation has validated its approach to Year 2000 Event
Planning by conducting an independent assessment of the strategy and process.

      The corporation has also implemented a plan consisting of several
components to monitor fiduciary risk. For example, from an investment risk
perspective, the corporation continues to assess the level of preparedness of
underlying equity and fixed income positions executed on behalf of its
customers. This activity will continue through year-end 1999.

      The corporation's credit risk associated with borrowers may increase to
the extent borrowers are not adequately prepared for the Year 2000. As a result,
there may be increases in the corporation's problem loans and credit losses
during and subsequent to the Year 2000. However, to mitigate the risk, the
corporation has continued to assess quarterly the Year 2000 readiness of
material business relationships to which it extends credit. The assessment
determines the customers' level of Year 2000 preparedness and their level of
dependency on technology. Factored together with the overall credit rating of
the customer, the corporation identifies those customers that present an
unacceptable risk to the corporation due to the Year 2000. Of the material
relationships the corporation has assessed, approximately one percent has
presently been identified as unacceptable in their level of Year 2000
preparedness and have been required to take action to mitigate their Year 2000
risk. Therefore, the corporation does not expect to experience any major loan
loss due to the Year 2000 issue and, at this time, does not expect to adjust its
reserve for credit losses. The corporation will continue to reassess the
readiness of customers receiving the unacceptable rating through year-end 1999
to ensure that the proper steps have been taken.

      As an integral part of the corporation's risk assessment process, the
corporation has also assessed its material funds providers. The assessment
sought to determine the funds providers' level of Year 2000 preparedness and
their level of dependency on technology. Ninety-seven percent of material funds
providers have been identified as acceptable in their level of Year 2000
preparedness. Utilizing the same process, the corporation also assessed its
material funds takers, which include financial institutions to which the
corporation provides short-term funds and its material counterparties that have
a capital markets relationship with the corporation. One hundred percent of
material funds takers and ninety-eight percent of material counterparties have
been identified as acceptable in their level of Year 2000 preparedness. The
corporation will continue to closely monitor these funds providers, funds takers
and counterparties through year-end 1999.

      The corporation will continue communicating with employees and customers
through year-end 1999 to discuss its readiness through a variety of
communication vehicles: branch posters; displays; take-one brochures; statement
messages and inserts; ATM on-screen and receipt messages; direct mail
initiatives; direct discussions with customers; seminars; and through the
corporation's internet web site (www.fleet.com).

      The corporation continues to anticipate that the cost of the Year 2000
project will be approximately $150 million. The corporation incurred $8 million
during the third quarter of 1999 and has incurred $117 million of expenses since
the inception of this project.

CAUTIONARY STATEMENT

      This Quarterly Report on Form 10-Q contains statements relating to future
results of the corporation (including certain projections and business trends)
that are considered "forward-looking statements" as defined in the Private
Securities Litigation Reform Act of 1995. Actual results may differ materially
from those projected as a result of certain risks and uncertainties, including
but not limited to changes in political and economic conditions, either
internationally or in the states in which the corpora-


                                       14
<PAGE>

                     MANAGEMENT'S DISCUSSION AND ANALYSIS OF
                  FINANCIAL CONDITION AND RESULTS OF OPERATIONS

tion conducts its business; interest-rate and foreign currency fluctuations;
competitive product and pricing pressures within the corporation's market;
equity and bond market fluctuations; personal and corporate customers'
bankruptcies; inflation; lower than expected savings associated with mergers and
acquisitions and integrations of acquired businesses (particularly with respect
to the BankBoston merger); lower than expected revenues following mergers and
acquisitions (particularly with respect to the BankBoston merger); greater than
expected negative impact of the regulatory required divestitures in connection
with mergers and acquisitions; risks relating to Year 2000 issues (particularly
with respect to compliance by third parties on which the corporation relies);
adverse legislation or regulatory changes affecting the businesses in which
Fleet is engaged; as well as other risks and uncertainties detailed from time to
time in the filings of the corporation with the Securities and Exchange
Commission.

RECENT ACCOUNTING DEVELOPMENTS

      In June 1998, the Financial Accounting Standards Board (FASB) issued
Statement of Financial Accounting Standards (SFAS) No. 133, "Accounting for
Derivative Instruments and Hedging Activities." SFAS No. 133 establishes
comprehensive accounting and reporting standards for derivative instruments,
including certain derivative instruments embedded in other contracts, and
hedging activities. The standard requires that all derivative instruments be
recorded in the balance sheet at fair value. However, the accounting for
changes in fair value of the derivative instrument depends on whether the
derivative instrument qualifies as a hedge. If the derivative instrument does
not qualify as a hedge, changes in fair value are reported in earnings when they
occur. If the derivative instrument qualifies as a hedge, the accounting
treatment varies based on the type of risk being hedged.

      In June 1999, the FASB issued SFAS No. 137, "Accounting for Derivative
Instruments and Hedging Activities - Deferral of the Effective date of FASB
Statement No. 133." SFAS No. 137 deferred the effective date of SFAS No. 133 to
fiscal years beginning after June 15, 2000. The corporation intends to adopt
SFAS No. 133 as of January 1, 2001. The adoption of this standard may cause
volatility in both the income statement and the equity section of the balance
sheet. The impact of this Statement cannot be currently estimated and will be
dependent upon the fair value, nature and purpose of the derivative instruments
held by the corporation as of January 1, 2001.


                                       15
<PAGE>

                           FLEET FINANCIAL GROUP, INC.
                        CONSOLIDATED STATEMENTS OF INCOME
                                   (unaudited)

- -----------------------------------------------------------------------
For the three months ended September 30                 1999      1998
In millions, except per share amounts
- -----------------------------------------------------------------------
Interest and fees on loans                              $1,577   $1,514
Interest on securities                                     172      164
Other                                                       47       51
- -----------------------------------------------------------------------
   Total interest income                                 1,796    1,729
- -----------------------------------------------------------------------
Interest expense:
 Deposits                                                  388      471
 Short-term borrowings                                      76      115
 Long-term debt                                            273      118
 Other                                                      50       55
- -----------------------------------------------------------------------
    Total interest expense                                 787      759
- -----------------------------------------------------------------------
Net interest income                                      1,009      970
- -----------------------------------------------------------------------
Provision for credit losses                                138      120
- -----------------------------------------------------------------------
Net interest income after provision for credit losses      871      850
- -----------------------------------------------------------------------
Noninterest income:
 Investment services revenue                               243      210
 Banking fees and commissions                              203      197
 Credit card revenue                                       172      117
 Processing-related revenue                                147      129
 Capital markets revenue                                   123      124
 Other                                                      79       66
- -----------------------------------------------------------------------
    Total noninterest income                               967      843
- -----------------------------------------------------------------------
Noninterest expense:
 Employee compensation and benefits                        548      489
 Equipment                                                  82       77
 Occupancy                                                  75       75
 Intangible asset amortization                              74       58
 Legal and other professional                               43       41
 Other                                                     298      302
- -----------------------------------------------------------------------
    Total noninterest expense                            1,120    1,042
- -----------------------------------------------------------------------
Income before income taxes                                 718      651
Applicable income taxes                                    280      250
- -----------------------------------------------------------------------
Net Income                                              $  438   $  401
- -----------------------------------------------------------------------

Net income applicable to common shares                  $  426   $  388
Basic earnings per share                                   .75      .68
Diluted earnings per share                                 .72      .66
Dividends declared                                         .27     .245
Diluted weighted average common shares outstanding       589.1    587.1
- -----------------------------------------------------------------------
     See accompanying Condensed Notes to Consolidated Financial Statements.


                                  16
<PAGE>

                           FLEET FINANCIAL GROUP, INC.
                        CONSOLIDATED STATEMENTS OF INCOME
                                   (unaudited)

- --------------------------------------------------------------------------------
For the nine months ended September 30                          1999      1998
In millions, except per share amounts
- --------------------------------------------------------------------------------
Interest and fees on loans                                     $4,693     $4,372
Interest on securities                                            523        506
Other                                                             141        161
- --------------------------------------------------------------------------------
   Total interest income                                        5,357      5,039
- --------------------------------------------------------------------------------
Interest expense:
 Deposits                                                       1,215      1,383
 Short-term borrowings                                            229        305
 Long-term debt                                                   710        311
 Other                                                            137        169
- --------------------------------------------------------------------------------
    Total interest expense                                      2,291      2,168
- --------------------------------------------------------------------------------
Net interest income                                             3,066      2,871
- --------------------------------------------------------------------------------
Provision for credit losses                                       433        330
- --------------------------------------------------------------------------------
Net interest income after provision for credit losses           2,633      2,541
- --------------------------------------------------------------------------------
Noninterest income:
 Investment services revenue                                      754        631
 Banking fees and commissions                                     590        556
 Credit card revenue                                              477        271
 Processing-related revenue                                       459        315
 Capital markets revenue                                          456        369
 Other                                                            227        206
- --------------------------------------------------------------------------------
    Total noninterest income                                    2,963      2,348
- --------------------------------------------------------------------------------
Noninterest expense:
 Employee compensation and benefits                             1,669      1,415
 Equipment                                                        248        231
 Occupancy                                                        226        224
 Intangible asset amortization                                    216        167
 Legal and other professional                                     134        107
 Other                                                            930        913
- --------------------------------------------------------------------------------
    Total noninterest expense                                   3,423      3,057
- --------------------------------------------------------------------------------
Income before income taxes                                      2,173      1,832
Applicable income taxes                                           846        715
- --------------------------------------------------------------------------------
Net Income                                                     $1,327     $1,117
- --------------------------------------------------------------------------------

Net income applicable to common shares                         $1,283     $1,079
Basic earnings per share                                         2.25       1.90
Diluted earnings per share                                       2.18       1.84
Dividends declared                                                .81       .735
Diluted weighted average common shares outstanding              588.9      587.6
- --------------------------------------------------------------------------------
     See accompanying Condensed Notes to Consolidated Financial Statements.


                                       17
<PAGE>

                           FLEET FINANCIAL GROUP, INC.
                           CONSOLIDATED BALANCE SHEETS
                                   (unaudited)
<TABLE>
<CAPTION>

- -------------------------------------------------------------------------------------------------------------------------
                                                                            September 30,                    December 31,
In millions, except share amounts                                                    1999                            1998
- -------------------------------------------------------------------------------------------------------------------------
<S>                                                                               <C>                             <C>
Assets
Cash and cash equivalents                                                         $ 4,771                         $ 5,738
Securities (market value:  $10,388 and $10,797)                                    10,386                          10,792
Loans                                                                              76,566                          69,396
Reserve for credit losses                                                          (1,704)                         (1,552)
- -------------------------------------------------------------------------------------------------------------------------
Net loans                                                                          74,862                          67,844
- -------------------------------------------------------------------------------------------------------------------------
Due from brokers/dealers                                                            2,856                           3,600
Mortgages held for resale                                                           1,030                           3,960
Premises and equipment                                                              1,232                           1,229
Mortgage servicing rights                                                           2,965                           1,405
Intangible assets                                                                   3,487                           3,117
Other assets                                                                        6,810                           6,697
- -------------------------------------------------------------------------------------------------------------------------
Total assets                                                                     $108,399                        $104,382
- -------------------------------------------------------------------------------------------------------------------------
Liabilities
Deposits:
  Demand                                                                          $11,579                         $13,400
  Regular savings, NOW, money market                                               33,835                          34,696
  Time                                                                             18,560                          21,582
- -------------------------------------------------------------------------------------------------------------------------
     Total deposits                                                                63,974                          69,678
- -------------------------------------------------------------------------------------------------------------------------
Federal funds purchased and securities sold under agreements to repurchase          3,154                           4,456
Other short-term borrowings                                                         3,734                           4,856
Due to brokers/dealers                                                              3,884                           3,975
Long-term debt                                                                     19,789                           8,820
Accrued expenses and other liabilities                                              3,874                           3,188
- -------------------------------------------------------------------------------------------------------------------------
     Total liabilities                                                             98,409                          94,973
- -------------------------------------------------------------------------------------------------------------------------
Stockholders' equity
Preferred stock                                                                       691                             691
Common stock (571,168,358 shares issued in 1999 and 1998)                               6                               6
Common surplus                                                                      3,343                           3,284
Retained earnings                                                                   6,162                           5,337
Accumulated other comprehensive (loss) income                                        (151)                            128
Treasury stock, at cost (1,544,972 shares in 1999 and 1,593,005 shares in 1998)       (61)                            (37)
- -------------------------------------------------------------------------------------------------------------------------
     Total stockholders' equity                                                     9,990                           9,409
- -------------------------------------------------------------------------------------------------------------------------
Total liabilities and stockholders' equity                                       $108,399                        $104,382
- -------------------------------------------------------------------------------------------------------------------------
</TABLE>

     See accompanying Condensed Notes to Consolidated Financial Statements.


                                       18
<PAGE>

                           FLEET FINANCIAL GROUP, INC.
           CONSOLIDATED STATEMENTS OF CHANGES IN STOCKHOLDERS' EQUITY
                                   (unaudited)
<TABLE>
<CAPTION>

- -------------------------------------------------------------------------------------------------------------------------


Nine months ended September  30                         Preferred           Common           Common            Retained
In millions, except per share amounts                       Stock            Stock          Surplus            Earnings
- -------------------------------------------------------------------------------------------------------------------------
1998
<S>                                                          <C>                <C>          <C>                 <C>
Balance at December 31, 1997                                 $691               $3           $3,329              $4,437
Net income                                                                                                        1,117
Other comprehensive income, net of tax:
  Change in net unrealized gain on securities available
     for sale

Comprehensive income

Cash dividends declared on common stock
  ($.735 per share)                                                                                                 (414)
Cash dividends declared on preferred stock                                                                          (38)
Common stock issued in connection with employee
  benefit and stock option plans                                                                (32)
Treasury stock purchased
Two-for-one common stock split                                                   3               (3)
Other,  net                                                                                      (2)
- -------------------------------------------------------------------------------------------------------------------------
Balance at September 30, 1998                                $691               $6           $3,292              $5,102
- -------------------------------------------------------------------------------------------------------------------------

1999
Balance at December 31, 1998                                 $691               $6           $3,284              $5,337
Net income                                                                                                        1,327
Other comprehensive income, net of tax:
  Change in net unrealized gain on securities available
     for sale

Comprehensive income

Cash dividends declared on common stock
   ($.81 per share)                                                                                                (461)
Cash dividends declared on preferred stock                                                                          (38)
Common stock issued in connection with employee
  benefit and stock option plans                                                                 56                   2
Treasury stock purchased
Other, net                                                                                        3                  (5)
- -------------------------------------------------------------------------------------------------------------------------
Balance at September 30, 1999                                $691               $6           $3,343              $6,162
- -------------------------------------------------------------------------------------------------------------------------

- -------------------------------------------------------------------------------------------------------------------------
                                                                   Accumulated
                                                                         Other
Nine months ended September  30                                  Comprehensive            Treasury
In millions, except per share amounts                             Income (Loss)               Stock               Total
- -------------------------------------------------------------------------------------------------------------------------
1998
Balance at December 31, 1997                                              $ 97               $(105)             $8,452
Net income                                                                                                       1,117
Other comprehensive income, net of tax:
  Change in net unrealized gain on securities available
     for sale                                                               83                                      83
                                                                                                     ------------------
Comprehensive income                                                                                             1,200

Cash dividends declared on common stock
  ($.735 per share)                                                                                                (414)
Cash dividends declared on preferred stock                                                                         (38)
Common stock issued in connection with employee
  benefit and stock option plans                                                                60                  28
Treasury stock purchased                                                                       (51)                (51)
Two-for-one common stock split                                                                                      --
Other,  net                                                                                                         (2)
- -------------------------------------------------------------------------------------------------------------------------
Balance at September 30, 1998                                            $ 180                $(96)             $9,175
- -------------------------------------------------------------------------------------------------------------------------

1999
Balance at December 31, 1998                                             $ 128                $(37)             $9,409
Net income                                                                                                       1,327
Other comprehensive income, net of tax:
  Change in net unrealized gain on securities available
     for sale                                                             (279)                                   (279)
                                                                                                     ------------------
Comprehensive income                                                                                             1,048

Cash dividends declared on common stock
   ($.81 per share)                                                                                               (461)
Cash dividends declared on preferred stock                                                                         (38)
Common stock issued in connection with employee
  benefit and stock option plans                                                                 3                  61
Treasury stock purchased                                                                       (24)                (24)
Other, net                                                                                      (3)                 (5)
- -------------------------------------------------------------------------------------------------------------------------
Balance at September 30, 1999                                            $(151)               $(61)             $9,990
- -------------------------------------------------------------------------------------------------------------------------
</TABLE>

     See accompanying Condensed Notes to Consolidated Financial Statements.


                                       19
<PAGE>

                           FLEET FINANCIAL GROUP, INC.
                      CONSOLIDATED STATEMENTS OF CASH FLOWS
                                   (unaudited)
<TABLE>
<CAPTION>

- ------------------------------------------------------------------------------------------------------------------
Nine months ended September 30
In millions                                                                          1999                   1998
- ------------------------------------------------------------------------------------------------------------------
<S>                                                                                <C>                    <C>
Cash Flows from Operating Activities
Net income                                                                         $1,327                 $1,117
Adjustments for noncash items:
  Depreciation and amortization of premises and equipment                             196                    184
  Amortization and impairment of mortgage servicing rights                            262                    347
  Amortization of other intangible assets                                             216                    167
  Provision for credit losses                                                         433                    330
  Deferred income tax expense                                                         556                    185
Originations and purchases of mortgages held for resale                           (23,805)               (20,964)
Proceeds from sales of mortgages held for resale                                   26,735                 19,852
Decrease in due from brokers/dealers                                                  744                    262
Increase in accrued receivables, net                                                 (137)                  (218)
Decrease in due to brokers/dealers                                                    (91)                    (9)
(Decrease) increase in accrued expenses and other liabilities, net                   (209)                   297
Other, net                                                                         (1,069)                (1,105)
- ------------------------------------------------------------------------------------------------------------------
     Net cash provided by operating activities                                      5,158                   445
- ------------------------------------------------------------------------------------------------------------------
Cash Flows from Investing Activities
Purchases of securities available for sale                                         (1,994)                (3,963)
Proceeds from sales of securities available for sale                                  777                  2,436
Proceeds from maturities of securities available for sale                           1,252                    763
Purchases of securities held to maturity                                           (1,063)                (1,024)
Proceeds from maturities of securities held to maturity                             1,013                  1,171
Net cash and cash equivalents (paid for) received from businesses acquired           (613)                   380
Net increase in loans                                                              (2,009)                (3,954)
Purchases of premises and equipment                                                  (136)                  (137)
Purchases of mortgage servicing rights                                               (749)                  (319)
- ------------------------------------------------------------------------------------------------------------------
     Net cash used in investing activities                                         (3,522)                (4,647)
- ------------------------------------------------------------------------------------------------------------------
Cash Flows from Financing Activities
Net decrease in deposits                                                           (5,704)                  (366)
Net (decrease) increase in short-term borrowings                                   (2,782)                 1,339
Proceeds from issuance of long-term debt                                            7,374                  3,486
Repayments of long-term debt                                                       (1,034)                  (618)
Proceeds from the issuance of common stock                                             61                     28
Repurchase of common stock                                                            (24)                   (51)
Cash dividends paid                                                                  (494)                  (431)
- ------------------------------------------------------------------------------------------------------------------
     Net cash (used in) provided by financing activities                           (2,603)                 3,387
- ------------------------------------------------------------------------------------------------------------------
Net decrease in cash and cash equivalents                                            (967)                  (815)
- ------------------------------------------------------------------------------------------------------------------
Cash and cash equivalents at beginning of period                                    5,738                  5,574
- ------------------------------------------------------------------------------------------------------------------
Cash and cash equivalents at end of period                                         $4,771                 $4,759
- ------------------------------------------------------------------------------------------------------------------
</TABLE>

     See accompanying Condensed Notes to Consolidated Financial Statements.


                                       20
<PAGE>

                           FLEET FINANCIAL GROUP, INC.
              CONDENSED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
                               SEPTEMBER 30, 1999

NOTE 1. BASIS OF PRESENTATION

      On October 1, 1999, BankBoston Corporation (BankBoston) merged with and
into Fleet Financial Group, Inc. (Fleet or the Corporation) in a transaction
accounted for as a pooling of interests, and Fleet was renamed Fleet Boston
Corporation. Generally accepted accounting principles do not permit giving
effect to a consummated business combination accounted for by the pooling of
interests method in financial statements that do not include the date of
consummation. The accompanying unaudited condensed consolidated financial
statements for the quarter ended September 30, 1999 include only the accounts
and results of Fleet. Beginning in the fourth quarter of 1999, which will
include the date of consummation of the merger (October 1, 1999), financial
statements for all periods presented will be restated to include the accounts
and results of BankBoston in accordance with the pooling of interests method of
accounting.

      The unaudited consolidated financial statements included herein have been
prepared on a basis consistent with the audited consolidated financial
statements of Fleet included in its 1998 Annual Report on Form 10-K, and should
be read in conjunction with that report. In the opinion of management, all
adjustments (consisting only of normal recurring adjustments) necessary for a
fair presentation of the information presented herein have been made. Certain
prior period amounts have been reclassified to conform to current period
classification.

NOTE 2. EARNINGS PER SHARE

A summary of the corporation's calculation of earnings per share follows:
<TABLE>
<CAPTION>

- ----------------------------------------------------------------------------------------------------------------
For the three months ended September 30,                     1999                               1998
- ----------------------------------------------------------------------------------------------------------------
Dollars in millions, except per share amounts       BASIC             DILUTED          BASIC          DILUTED
- ----------------------------------------------------------------------------------------------------------------
<S>                                               <C>              <C>              <C>              <C>
Equivalent shares:
Average shares outstanding                        569,523,007      569,523,007      567,650,764      567,650,764
Additional shares due to:
  Stock options                                            --        7,228,649               --        7,138,826
  Warrants                                                 --       12,371,186               --       12,298,448
- ----------------------------------------------------------------------------------------------------------------
Total equivalent shares                           569,523,007      589,122,842      567,650,764      587,088,038
================================================================================================================
Earnings per share
Net income                                               $438             $438            $ 401             $401
Less preferred stock dividends                            (12)             (12)             (13)             (13)
================================================================================================================
Adjusted net income                                      $426             $426             $388             $388
================================================================================================================

Total equivalent shares                           569,523,007      589,122,842      567,650,764      587,088,038
================================================================================================================

Earnings per share                                      $ .75             $.72             $.68             $.66
================================================================================================================

- ----------------------------------------------------------------------------------------------------------------
For the nine months ended September 30,                     1999                               1998
- ----------------------------------------------------------------------------------------------------------------
Dollars in millions, except per share amounts        BASIC          DILUTED            BASIC          DILUTED
- ----------------------------------------------------------------------------------------------------------------
Equivalent shares:
Average shares outstanding                        569,204,017      569,204,017      567,873,966      567,873,966
Additional shares due to:
  Stock options                                            --        7,180,886               --        7,363,594
  Warrants                                                 --       12,553,392               --       12,363,078
- ----------------------------------------------------------------------------------------------------------------
Total equivalent shares                           569,204,017      588,938,295      567,873,966      587,600,638
- ----------------------------------------------------------------------------------------------------------------
Earnings per share
Net income                                             $1,327           $1,327           $1,117           $1,117
Less preferred stock dividends                            (44)             (44)             (38)             (38)
- ----------------------------------------------------------------------------------------------------------------
Adjusted net income                                    $1,283           $1,283           $1,079           $1,079
- ----------------------------------------------------------------------------------------------------------------

Total equivalent shares                           569,204,017      588,938,295      567,873,966      587,600,638
================================================================================================================

Earnings per share                                      $2.25            $2.18            $1.90            $1.84
================================================================================================================
</TABLE>


                                                       21
<PAGE>

                           FLEET FINANCIAL GROUP, INC.
              CONDENSED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
                               SEPTEMBER 30, 1999

NOTE 3. SUPPLEMENTAL DISCLOSURE FOR STATEMENTS OF CASH FLOWS

<TABLE>
<CAPTION>
Cash Flow Disclosure
- ------------------------------------------------------------------------------------------------------
Nine months ended September 30                                               1999             1998
In millions
- ------------------------------------------------------------------------------------------------------
<S>                                                                        <C>              <C>
Supplemental disclosure for cash paid during the period for:
    Interest                                                               $2,241           $2,143
    Income taxes, net of refunds                                              603              386
- ------------------------------------------------------------------------------------------------------

- ------------------------------------------------------------------------------------------------------
Supplemental disclosure of noncash investing and financing activities:
    Transfer of loans to foreclosed property
       and repossessed equipment                                                6                9
    Change in net unrealized gain on
       securities available for sale                                         (279)              83
- ------------------------------------------------------------------------------------------------------

- ------------------------------------------------------------------------------------------------------
Assets acquired and liabilities assumed in business combinations:
    Assets acquired, net of cash and cash
       equivalents received                                                 6,073            2,845
    Net cash and cash equivalents (paid) received                            (613)             380
    Liabilities assumed                                                     5,460            3,225
- ------------------------------------------------------------------------------------------------------
</TABLE>

NOTE 4. BUSINESS SEGMENT INFORMATION

      The corporation reports information about its operating segments in
accordance with Statement of Financial Accounting Standards (SFAS) No. 131,
"Disclosures about Segments of an Enterprise and Related Information."
Information about the corporation's operating segments for the current quarter
is included in the "Lines of Business" section of Management's Discussion and
Analysis of Financial Condition and Results of Operations (pages 6-8) of this
Form 10-Q.

NOTE 5. ACQUISITIONS

      On February 1, 1999, the corporation acquired Sanwa Business Credit
(Sanwa), a leasing and asset-based lending company, from Sanwa Bank, Ltd. Sanwa
offers a wide variety of asset-based lending, equipment leasing and vendor
finance programs throughout the United States and had approximately $6 billion
in assets at the date of acquisition. Goodwill of approximately $385 million was
recorded and is being amortized on a straight-line basis over 25 years. Sanwa's
results of operations are included in the accompanying consolidated financial
statements from the date of acquisition.

NOTE 6. SUBSEQUENT EVENT

      On October 1, 1999, the corporation completed its merger with BankBoston.
Under the terms of the merger agreement, BankBoston shareholders received 1.1844
shares of Fleet common stock for each share of BankBoston common stock. Fleet
issued approximately 353 million shares of its common stock in exchange for
substantially all of the outstanding common shares of BankBoston. The
transaction was accounted for under the pooling-of-interests method of
accounting.

      In connection with the merger, a merger and restructuring-related charge
originally estimated to be approximately $650 million after-tax is expected to
be recorded in the fourth quarter of 1999. This charge includes transaction
costs, exit costs including severance and facilities-related charges, and
accelerated depreciation in excess of normal scheduled depreciation on duplicate
systems and excess facilities that will be taken out of service. The corporation
also expects to recognize approximately $60 million of after-tax costs in
subsequent periods, related to the ongoing cost of integrating the two
companies. The merger and restructuring-related charge and subsequent period
costs continue to be evaluated, and could change as the integration of the two
companies is completed. In connection with regulatory approval of the
transaction, the companies have agreed to divest approximately $13 billion of
deposits and $9 billion of loans, primarily in the Massachusetts, Connecticut
and Rhode Island markets. It is anticipated that these divestitures will occur
during the first half of 2000.

      The following tables present supplemental consolidated statements of
income and supplemental consolidated balance sheets that reflect the results of
operations and financial position of Fleet and BankBoston as if they were
combined as of the beginning of the earliest period presented.

      Certain historical information has been reclassified to conform to current
period classification. The supplemental consolidated financial statements do not
reflect the anticipated merger and restructuring-related costs expected to be
recorded in connection with the merger, or the expected divestiture of deposits
and loans discussed above. The supplemental consolidated financial statements
are not necessarily indicative of actual financial position or results of
operations that may be achieved in the future.


                                       22
<PAGE>

                           FLEET FINANCIAL GROUP, INC.
              CONDENSED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
                               SEPTEMBER 30, 1999

                            FLEET BOSTON CORPORATION
                 SUPPLEMENTAL CONSOLIDATED STATEMENTS OF INCOME
                                   (unaudited)
<TABLE>
<CAPTION>

                                                               Quarter Ended       Nine Months Ended
                                                                September 30         September 30
In millions, except per share amounts                        1999       1998        1999        1998
- -----------------------------------------------------------------------------------------------------
<S>                                                        <C>         <C>         <C>         <C>
Interest and fees on loans and leases                      $2,644      $2,605      $7,821      $7,506
Interest on securities and trading assets                     428         384       1,271       1,172
Other                                                         226         150         586         498
- -----------------------------------------------------------------------------------------------------
  Total interest income                                     3,298       3,139       9,678       9,176
- -----------------------------------------------------------------------------------------------------
Interest expense:
Deposits of domestic offices                                  582         658       1,788       1,947
Deposits of international offices                             276         273         829         822
Short-term borrowings                                         332         352         886         960
Long-term debt                                                358         206         968         540
Other                                                          50          55         137         168
- -----------------------------------------------------------------------------------------------------
   Total interest expense                                   1,598       1,544       4,608       4,437
- -----------------------------------------------------------------------------------------------------
Net interest income                                         1,700       1,595       5,070       4,739
- -----------------------------------------------------------------------------------------------------
Provision for credit losses                                   228         180         688         590
- -----------------------------------------------------------------------------------------------------
Net interest income after provision for credit losses       1,472       1,415       4,382       4,149
- -----------------------------------------------------------------------------------------------------
Noninterest income:
  Capital markets revenue                                     471         231       1,371         806
  Banking fees and commissions                                391         347       1,115         984
  Investment services revenue                                 363         298       1,108         881
  Credit card revenue                                         193         135         542         311
  Processing-related revenue                                  146         128         457         311
  Net gains on sales of business units                         --          --          50         165
  Other                                                       128          93         358         330
- -----------------------------------------------------------------------------------------------------
    Total noninterest income                                1,692       1,232       5,001       3,788
- -----------------------------------------------------------------------------------------------------
Noninterest expense:
  Employee compensation and benefits                        1,053         937       3,196       2,585
  Occupancy                                                   143         133         425         392
  Equipment                                                   128         118         384         352
  Intangible asset amortization                                88          70         259         200
  Legal and other professional                                 68          69         206         177
  Marketing and public relations                               70          68         199         190
  Other                                                       466         437       1,363       1,263
- -----------------------------------------------------------------------------------------------------
    Total noninterest expense                               2,016       1,832       6,032       5,159
- -----------------------------------------------------------------------------------------------------
Income before income taxes                                  1,148         815       3,351       2,778
Applicable income taxes                                       437         309       1,279       1,076
- -----------------------------------------------------------------------------------------------------
Net income                                                 $  711      $  506      $2,072      $1,702
- -----------------------------------------------------------------------------------------------------

Net income applicable to common shares                     $  698      $  492      $2,028      $1,655
Basic earnings per share                                      .76         .54        2.20        1.81
Diluted earnings per share                                    .74         .52        2.15        1.76
Diluted weighted average common shares outstanding          946.5       938.1       945.0       938.2
- -----------------------------------------------------------------------------------------------------
</TABLE>


                                       23
<PAGE>

                           FLEET FINANCIAL GROUP, INC.
              CONDENSED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
                               SEPTEMBER 30, 1999

                            FLEET BOSTON CORPORATION
                    SUPPLEMENTAL CONSOLIDATED BALANCE SHEETS
                                   (unaudited)
<TABLE>
<CAPTION>

                                                                                              Sept. 30,          Dec. 31,
In millions, except share amounts                                                                  1999              1998
- --------------------------------------------------------------------------------------------------------------------------
<S>                                                                                           <C>               <C>
Assets
Cash, due from banks and interest-bearing deposits                                            $   8,829         $  10,941
Federal funds sold and securities purchased under agreements to resell                            2,504             2,566
Trading assets                                                                                    6,050             4,364
Securities (market value: $24,708 and $23,379)                                                   24,708            23,369
Loans and leases                                                                                119,772           112,094
Reserve for credit losses                                                                        (2,515)           (2,306)
- --------------------------------------------------------------------------------------------------------------------------
Net loans and leases                                                                            117,257           109,788
- --------------------------------------------------------------------------------------------------------------------------
Due from brokers/dealers                                                                          2,856             3,600
Mortgages held for resale                                                                         1,052             4,068
Premises and equipment                                                                            2,501             2,549
Mortgage servicing rights                                                                         2,965             1,405
Intangible assets                                                                                 4,252             3,906
Other assets                                                                                     12,321            11,338
- --------------------------------------------------------------------------------------------------------------------------
Total assets                                                                                  $ 185,295         $ 177,894
- --------------------------------------------------------------------------------------------------------------------------

Liabilities
Deposits:
  Domestic:
    Noninterest bearing                                                                       $  22,775         $  25,200
    Interest bearing                                                                             72,487            75,585
  International:
    Noninterest bearing                                                                           1,262             1,144
    Interest bearing                                                                             16,660            16,249
- --------------------------------------------------------------------------------------------------------------------------
     Total deposits                                                                             113,184           118,178
- --------------------------------------------------------------------------------------------------------------------------
Federal funds purchased and securities sold under agreements to repurchase                        7,232             9,697
Other short-term borrowings                                                                      10,057             9,479
Trading liabilities                                                                               3,358             2,326
Due to brokers/dealers                                                                            3,884             3,975
Long-term debt                                                                                   25,240            14,411
Accrued expenses and other liabilities                                                            6,883             5,624
- --------------------------------------------------------------------------------------------------------------------------
     Total liabilities                                                                          169,838           163,690
- --------------------------------------------------------------------------------------------------------------------------
Stockholders' equity
Preferred stock                                                                                     691               691
Common stock (934,598,514 shares issued in 1999 and 935,155,537 shares issued in 1998)                9                 9
Common surplus                                                                                    4,749             4,706
Retained earnings                                                                                10,466             9,210
Accumulated other comprehensive income:
  Net unrealized (loss) gain on securities available for sale                                       (43)              109
  Cumulative translation adjustments                                                                 (6)              (14)
Treasury stock, at cost (12,389,762 shares in 1999 and 16,215,465 shares in 1998)                  (409)             (507)
- --------------------------------------------------------------------------------------------------------------------------
     Total stockholders' equity                                                                  15,457            14,204
- --------------------------------------------------------------------------------------------------------------------------
Total liabilities and stockholders' equity                                                    $ 185,295         $ 177,894
- --------------------------------------------------------------------------------------------------------------------------
</TABLE>


                                       24
<PAGE>

                           FLEET BOSTON CORPORATION
         OVERVIEW OF SUPPLEMENTAL CONSOLIDATED STATEMENTS OF INCOME FOR
         THE QUARTER AND NINE MONTHS ENDED SEPTEMBER 30, 1999 AND 1998

Fleet Boston Corporation (Fleet Boston) net income was $711 million, or $.74 per
diluted share, for the third quarter of 1999, compared to net income of $506
million, or $.52 per diluted share, earned in the third quarter of 1998. For the
nine months ended September 30, 1999, Fleet Boston earned $2.1 billion, or $2.15
per diluted share, compared to $1.7 billion, or $1.76 per diluted share, for the
same period in 1998.

      Net interest income totaled $1.7 billion during the third quarter of 1999,
up $105 million from the third quarter of 1998. The increase was principally
attributable to strong growth of interest earning assets, the purchase of Sanwa
Credit earlier this year, and growth in Latin America, primarily from wider
spreads. Fleet Boston's net interest margin was 4.21%, down 12 basis points from
the third quarter of 1998, related principally to the growth of the commercial
loan portfolio at lower spreads. Net interest income and net interest margin
were $5.1 billion and 4.27%, respectively, for the nine month period ending
September 30, 1999 and $4.8 billion and 4.40%, respectively, for the same period
in 1998.

      Noninterest income in the third quarter of 1999 totaled $1.7 billion, up
37%, or $460 million from the same period in 1998, due primarily to strong gains
in the capital markets, investment services and credit card revenue categories.
Capital markets revenue doubled to $471 million as a result of gains in
market-making revenue from the equity specialists business, strong private
equity gains, as well as higher investment banking fees at Robertson Stephens.
Investment services revenue increased 22% to $363 million driven by strong
transactional volume, which benefited Fleet Boston's brokerage and clearing
units at Quick & Reilly. Credit card revenue increased $58 million over the
prior year's third quarter, which was attributable to the acquisition of various
credit card portfolios during 1998 and a decline in charge-offs within the
securitized portfolio. For the nine month period ending September 30, 1999,
noninterest income increased 32% to $5.0 billion when compared to $3.8 billion
for the same period in 1998, as Fleet Boston continues to experience growth in
all major business lines as well as the benefit of a number of acquisitions,
principally Robertson Stephens.

      Noninterest expense in the third quarter of 1999 totaled $2.0 billion, up
$184 million from the third quarter of 1998. The increase was due primarily to
the impact of various acquisitions, including Robertson Stephens and Sanwa, in
addition to incentive- and volume-related increases in compensation at many of
Fleet Boston's businesses that delivered strong revenue growth. In the third
quarter of 1998, Fleet Boston incurred $80 million of costs associated with the
acquisition of Robertson Stephens and $45 million of charges related to the
realignment of other businesses. Noninterest expense increased to $6.0 billion
for the first nine months of 1999 when compared to $5.2 billion for the same
period of 1998 as a result of various acquisitions made throughout 1998 and 1999
as well as an increase in incentive compensation driven by higher revenue.


                                       25
<PAGE>

PART II.  OTHER INFORMATION

ITEM 6.

(a)   Exhibit Index

      Exhibit
      Number
      ------
        3             Restated Articles of Incorporation of the Registrant
        4*            Instruments defining the rights of security holders,
                        including debentures
        10            Employment agreement between the Registrant and
                        Robert J. Higgins
        12            Statement re: computation of ratios
        27            Financial data schedule

*     Registrant has no instruments defining the rights of holders of equity or
      debt securities where the amount of securities authorized thereunder
      exceeds 10% of the total assets of the registrant and its subsidiaries on
      a consolidated basis. Registrant hereby agrees to furnish a copy of any
      such instrument to the Commission upon request.

(b)   Seven Current Reports on Form 8-K were filed during the period from July
      1, 1999 to the date of the filing of this report.

      -     Current Report on Form 8-K dated July 14, 1999 announcing second
            quarter earnings of Fleet Financial Group, Inc.

      -     Current Report on Form 8-K dated August 12, 1999 filing the
            unaudited pro forma condensed combined financial statements and
            notes thereto of Fleet Boston Corporation for the period ended June
            30, 1999 in connection with the merger with BankBoston Corporation.

      -     Current Report on Form 8-K dated September 7, 1999 announcing the
            divestiture agreement between Fleet, BankBoston and Sovereign
            Bancorp.

      -     Current Report on Form 8-K dated September 30, 1999 announcing that
            the Board of Directors rescinded its prior authority, granted in
            October 1998, to repurchase up to $1.5 billion of common stock.

      -     Two Current Reports on Form 8-K dated October 1, 1999 both
            announcing the closing of the merger between Fleet and BankBoston.

      -     Current Report on Form 8-K dated October 20, 1999 announcing third
            quarter earnings of Fleet Boston Corporation and an 11% increase in
            the quarterly common stock - dividend to $.30 per common share.


                                       26
<PAGE>

                                   SIGNATURES

Pursuant to the requirement of the Securities Exchange Act of 1934, the
Registrant has duly caused this report to be signed on its behalf by the
undersigned thereunto duly authorized.


                            Fleet Boston Corporation
                            ------------------------
                                  (Registrant)

                              /s/ Eugene M. McQuade
                              ---------------------
                                Eugene M. McQuade
                                Vice Chairman and
                             Chief Financial Officer

                             /s/ Robert C. Lamb, Jr.
                             -----------------------
                               Robert C. Lamb, Jr.
                                   Controller

November 12, 1999


                                       27



                                                                       Exhibit 3

Filing Fee: $70.00                                          ID Number:__________

[SEAL]

                STATE OF RHODE ISLAND AND PROVIDENCE PLANTATIONS
                        Office of the Secretary of State
                              Corporations Division
                              100 North Main Street
                       Providence, Rhode Island 02903-1335

                              BUSINESS CORPORATION
                                   ----------
                       RESTATED ARTICLES OF INCORPORATION

Pursuant to the provisions of Section 7-1.1-59 of the General Laws, 1956, as
amended, the undersigned corporation adopts the following Restated Articles of
Incorporation:

1.    The name of the corporation is Fleet Boston Corporation
                                     -------------------------------------------

2.    The period of its duration is (if perpetual, so state) perpetual
                                                             -------------------

3.    The specific purpose or purposes which the corporation is authorized to
      pursue are:

            See Annex I attached hereto.
      --------------------------------------------------------------------------

      --------------------------------------------------------------------------

      --------------------------------------------------------------------------

      --------------------------------------------------------------------------

      --------------------------------------------------------------------------

4.    The aggregate number of shares which the corporation has authority to
      issue is:

      (a) If only one class: Total number of shares __________ (If the
      authorized shares consist of one class only state the par value of such
      shares or a statement that all of such shares are to be without par
      value.):

                                       or

      (b) If more than one class: Total number of shares of all classes of stock
      2,016,000,000 (State (A) the number of shares of each class thereof that
      are to have a par value and the par value of each share of each such
      class, and/or (B) the number of such shares that are to be without par
      value, and (C) a statement of all or any of the designations and the
      powers, preferences and rights, including voting rights, and the
      qualifications, limitations or restrictions thereof, which are permitted
      by the provisions of Chapter 7-1.1 of the General Laws, 1956, as amended,
      in respect of any class or classes of stock of the corporation insofar as
      the same are fixed in the articles of incorporation, and a statement of
      any authority vested in the board of directors to establish series and
      and determine the variations in the relative rights and preferences
      as between series.):

      See Annex I attached hereto and Exhibits A-K attached to Annex I
      --------------------------------------------------------------------------
      2,000,000,000 shares are Common Stock, $0.01 par value
      --------------------------------------------------------------------------
      16,000,000 shares are Preferred Stock, $1.00 par value
      --------------------------------------------------------------------------

<PAGE>

5.    Existing provisions, if any, dealing with the preemptive right of
      shareholders pursuant to ss. 7-1.1-24 of the General Laws, 1956, as
      amended:

      None.
      --------------------------------------------------------------------------

      --------------------------------------------------------------------------

      --------------------------------------------------------------------------

      --------------------------------------------------------------------------

      --------------------------------------------------------------------------

      --------------------------------------------------------------------------

      --------------------------------------------------------------------------

6.    Existing provisions, if any, for the regulation of the internal affairs of
      the corporation are:

      See Annex I attached hereto.
      --------------------------------------------------------------------------

      --------------------------------------------------------------------------

      --------------------------------------------------------------------------

      --------------------------------------------------------------------------

      --------------------------------------------------------------------------

      --------------------------------------------------------------------------

      --------------------------------------------------------------------------

7.    The restated articles of incorporation correctly set forth without change
      the corresponding provisions of the articles of incorporation, as
      heretofore amended, and supersede the original articles of incorporation
      and all amendments thereto.

8.    As required by Section 7-1.1-59 of the General Laws the corporation has
      paid all fees and franchise taxes.

9.    Date when restated articles of incorporation are to become

      --------------------------------------------------------------------------
    (not prior to, nor more than 30 days after, the filing of restated articles)

Date: November 5, 1999

                                                   FLEET BOSTON CORPORATION
                                               ---------------------------------
                                                     Print Corporate Name

                             By /s/ William C. Mutterperl
                               -------------------------------------------------
                               |_| President or |X| Vice President (check one)
                                   William C. Mutterperl
                                                          AND

                             By /s/ Drew J. Pfirrman
                               -------------------------------------------------
                               |_| Secretary or |X| Assistant Secretary
                                   (check one)
                                   Drew J. Pfirrman

STATE OF  Massachusetts
         ----------------------
COUNTY OF Suffolk
          ----------------------

      In Boston, MA, on this 5th day of November, 1999, personally appeared
before me Drew J. Pfirrman who, being by me first duly sworn, declared that he
is the Assistant Secretary of the corporation and that he signed the foregoing
document as such officer of the corporation, and that the statements herein
contained are true.


                                   /s/ Barbara Ann Manfra
                                   --------------------------------------------
                                   Notary Public
                                   My Commission Expires: July 9, 2004
                                                         ----------------------
<PAGE>

                                     ANNEX I

                STATE OF RHODE ISLAND AND PROVIDENCE PLANTATIONS
                              BUSINESS CORPORATION
                       RESTATED ARTICLES OF INCORPORATION
                                       OF
                            FLEET BOSTON CORPORATION
                 (formerly known as FLEET FINANCIAL GROUP, INC.)

      Pursuant to the provisions of Section 7-1.1-59 of the General Laws, 1956,
as amended, the undersigned corporation adopts the following Restated Articles
of Incorporation:

      FIRST: The name of the corporation (hereinafter called the Corporation) is

                            FLEET BOSTON CORPORATION.

      SECOND: The period of its duration is perpetual.

      THIRD: The nature of the business of the Corporation and the objects or
purposes to be transacted, promoted or carried on by it are as follows:

      1. To purchase or otherwise acquire and to hold, pledge, sell, exchange or
otherwise dispose of securities (which term includes any shares of stock, bonds,
debentures, notes, mortgages or other instruments representing rights to
receive, purchase or subscribe for the same or representing any other rights or
interest therein or in any property or assets) created or issued by any person,
firm, association, corporation (including, to the extent permitted by the laws
of the State of Rhode Island, the Corporation) or government or subdivision,
agency or instrumentality thereof, to make payment therefor in any lawful
manner; and to exercise, as owner or holder thereof, any and all rights, powers
and privileges in respect thereof (to the extent aforesaid).

      2. To make, manufacture, produce, prepare, process, purchase or otherwise
acquire, and to hold, use, sell, import, export, or otherwise trade or deal in
and with, goods, wares, products, merchandise, machines, machinery, appliances
and apparatus, of every kind, nature and any manufacturing or other business of
any kind or character whatsoever, including, but not by way of limitation,
importing, exporting, mining, quarrying, producing, farming, agriculture,
forestry, construction, management, advisory, mercantile, financial or
investment business, any business engaged in rendering any manner of services
and any business of buying, selling, leasing or dealing in properties of any and
all kinds, whether any such business is located in the United States of America
or any foreign country, and whether or not related to, conducive to, incidental
to, or in any way connected with, the foregoing business.

      3. To engage in research, exploration, laboratory and development work
relating to any material, substance, compound or mixture now known or which may
hereafter be known,

<PAGE>

discovered or developed and to perfect, develop, manufacture, use, apply and
generally to deal in and with any such material, substance, compound or mixture.

      4. To purchase, lease or otherwise acquire, to hold, own, use, develop,
maintain, manage and operate, to sell, transfer, lease, assign, convey,
exchange, or otherwise turn to account or dispose of, and, generally, to deal in
and with, personal and real property, tangible or intangible, of every kind and
description, wheresoever situated, and any and all rights, concessions,
interests and privileges therein.

      5. To adopt, apply for, obtain, register, purchase, lease or otherwise
acquire, to maintain, protect, hold, use, own, exercise, develop, manufacture
under, operate and introduce and to sell and grant licenses or other rights in
respect of, assign or otherwise dispose of, turn to account, or in any manner
deal with, and contract with reference to, any trademarks, trade names, patents,
patent rights, concessions, franchises, designs, copyrights and distinctive
marks and rights analogous thereto and inventions, devices, improvements,
processes, recipes, formulae and the like, including, but not by way of
limitation, such thereof as may be covered by, used in connection with, or
secured or received under, Letters Patent of the United States of America or
elsewhere, and any licenses and rights in respect thereof, in connection
therewith or appertaining thereto.

      6. To make, enter into, perform and carry out contracts of every kind and
description with any person, firm, association, corporation or government or
subdivision, agency or instrumentality thereof, to endorse or guarantee the
payment of principal, interest or dividends upon, and to guarantee the
performance of sinking fund or other obligations of, any securities or the
payment of a certain amount per share in liquidation of the capital stock of any
other corporation; and to guarantee in any way permitted by law the performance
of any of the contracts or other undertakings of any person, firm, association,
corporation or government or subdivision, agency or instrumentality thereof.

      7. To acquire by purchase, exchange or otherwise, all, or any part of, or
any interest in, the properties, assets, business and good will of any one or
more persons, firms, associations or corporations heretofore or hereafter
engaged in any business whatsoever; to pay for the same in cash, property or its
own or other securities; to hold, operate, lease, reorganize, liquidate, sell or
in any manner dispose of the whole or any part thereof, to assume or guarantee,
in connection therewith, the performance of any liabilities, obligations or
contracts of such persons, firms, associations or corporations; and to conduct
the whole or any part of any business thus acquired.

      8. To lend its uninvested funds from time to time to such extent, to such
persons, firms, associations, corporations or governments or subdivisions,
agencies or instrumentalities thereof, and on such terms and on such security,
if any, as the Board of Directors of the Corporation (hereinafter called the
Board of Directors) may determine.

      9. To borrow money for any of the purposes of the Corporation, from time
to time, and without limits as to amount; to issue and sell from time to time
its own securities in such amounts, on such terms and conditions, for such
purposes and for such consideration, as may


                                      -2-
<PAGE>

now be or hereafter shall be permitted by the laws of the State of Rhode Island;
and to secure such securities by mortgage upon, or the pledge of, or the
conveyance or assignment in trust of, the whole or any part of the properties,
assets, business and good will of the Corporation then owned or thereafter
acquired.

      10. To promote, organize, manage, aid or assist, financially or otherwise,
persons, firms, associations or corporations engaged in any business whatsoever;
and to assume or underwrite the performance of all or any of their obligations.

      11. To organize or cause to be organized under the laws of the State of
Rhode Island, any other state or states of the United States of America, the
District of Columbia, any territory, dependency, colony or possession of the
United States of America, or of any foreign country, a corporation or
corporations for the purpose of transacting, promoting or carrying on any or all
objects or purposes for which the Corporation is organized; to dissolve, wind
up, liquidate, merge or consolidate any such corporation or corporations or to
cause the same to be dissolved, wound up, liquidated, merged or consolidated;
and, subject to the laws of the State of Rhode Island, to consolidate or merge
with or into one or more other corporations organized under the laws of the
State of Rhode Island or under the laws of any other state or states in the
United States of America, the District of Columbia, any territory, dependency,
colony or possession of the United States of America or of any foreign country
if the laws under which said other corporation or corporations are formed shall
permit such consolidation or merger.

      12. To conduct its business in any and all of its branches and maintain
offices both within and without the State of Rhode Island in any and all states
of the United States of America, in the District of Columbia, in any or all
territories, dependencies, colonies or possessions of the United States of
America and in foreign countries.

      13. To such extent as a business corporation organized under the laws of
the State of Rhode Island may now or hereafter lawfully do, to do, either as
principal or agent and either alone or through subsidiaries or in connection
with other persons, firms, associations or corporations, all and everything
necessary, suitable, convenient or proper for, or in connection with, or
incident to, the accomplishment of any of the purposes or the attainment of any
one or more of the objects herein enumerated or designed directly or indirectly
to promote the interests of the Corporation or to enhance the value of its
properties and in general to engage in any lawful act or activity for which
corporations may be organized under the General Laws of Rhode Island; and to do
any and all things and exercise all powers, rights and privileges which a
business corporation may now or hereafter be organized or authorized to do or to
exercise under the laws of the State of Rhode Island.

      14. Whenever the context permits, the following provisions shall govern
the construction of the paragraphs of these purposes: no specified enumeration
shall be construed as restricting in any way any general language; any word,
whether in the singular or plural shall be construed to mean both the singular
and the plural; any phrase in the conjunctive or in the disjunctive shall
include both the conjunctive and disjunctive; the mention of the whole shall
include any part or parts; any one or more or all of the purposes set forth may
be pursued from


                                      -3-
<PAGE>

time to time and whenever deemed desirable; verbs in the present or future tense
shall be construed to include both the present and future tenses or either of
them.

      FOURTH: The total number of shares of all classes of stock which the
Corporation shall have authority to issue is 2,016,000,000, of which 16,000,000
shares of the par value of $1 each are to be of a class designated "Preferred
Stock" and 2,000,000,000 of the par value of $0.01 each are to be of a class
designated "Common Stock".

      The voting powers, designations, preferences and relative, participating,
optional or other special rights, and the qualifications, limitations or
restrictions thereof, of the classes of stock of the Corporation which are fixed
by these Articles of Incorporation, and the authority vested in the Board of
Directors to fix by vote or votes providing for the issue of Preferred Stock,
the voting powers, designations, preferences and relative, participating,
optional or other special rights and the qualifications, limitations or
restrictions thereof, of the shares of Preferred Stock which are not fixed by
these Articles of Incorporation, are as follows:

      (a) The Preferred Stock may be issued from time to time in one or more
series of any number of shares; provided that the aggregate number of shares
issued and not canceled of any and all such series shall not exceed the total
number of shares of Preferred Stock hereinabove authorized. Each series of
Preferred Stock shall be distinctively designated by letter or descriptive
words. All series of Preferred Stock shall rank equally and be identical in all
respects except as permitted by the provisions of paragraph (b) of this Article
FOURTH.

      (b) Authority is hereby vested in the Board of Directors from time to time
to issue the Preferred Stock of any series and in connection with the creation
of each such series to fix by vote or votes providing for the issue of shares
thereof the voting powers, if any, the designation, preferences and relative,
participating, optional or other special rights, and the qualifications,
limitations or restrictions thereof, of such series to the full extent now or
hereafter permitted by these Articles of Incorporation and the laws of the State
of Rhode Island, in respect of the matters set forth in the following
subparagraphs (1) to (8), inclusive:

            (1) The distinctive designation of such series and the number of
      shares which shall constitute such series, which number may be increased
      or decreased (but not below the number of shares thereof then outstanding)
      from time to time by action of the Board of Directors;

            (2) The dividend rate of such series, any preferences to or
      provisions in relation to the dividends payable on any other class or
      classes or of any other series of stock, and any limitations, restrictions
      or conditions on the payment of dividends;

            (3) The price or prices at which, and the terms and conditions on
      which, the shares of such series may be redeemed by the Corporation;

            (4) The amount or amounts payable upon the shares of such series in
      the event of any liquidation, dissolution or winding up of the
      Corporation;


                                      -4-
<PAGE>

            (5) Whether or not the shares of such series shall be entitled to
      the benefit of a sinking fund to be applied to the purchase or redemption
      of shares of such series and, if so entitled, the amount of such fund and
      the manner of its application;

            (6) Whether or not the shares of such series shall be made
      convertible into, or exchangeable for, shares of any other class or
      classes of stock of the Corporation or shares of any other series of
      Preferred Stock, and, if made so convertible or exchangeable, the
      conversion price or prices, or the rate or rates of exchange, and the
      adjustments thereof, if any, at which such conversion or exchange may be
      made, and any other terms and conditions of such conversion or exchange;

            (7) Whether or not the shares of such series shall have any voting
      powers and, if voting powers are so granted, the extent of such voting
      powers; and

            (8) Whether or not the issue of any additional shares of such series
      or of any future series in addition to such series shall be subject to
      restrictions in addition to the restrictions, if any, on the issue of
      additional shares imposed in the vote or votes fixing the terms of any
      outstanding series of Preferred Stock theretofore issued pursuant to this
      Article FOURTH and, if subject to additional restrictions, the extent of
      such additional restrictions.

      (c) The holders of Preferred Stock of each series shall be entitled to
receive, when and as declared by the Board of Directors, dividends in cash at
the rate for such series fixed by the Board of Directors as provided in
paragraph (b) of this Article FOURTH, and no more, payable quarterly on the
first days of January, April, July and October or of such other months as may be
designated by the Board of Directors (each of the quarterly periods ending on
the first day of January, April, July and October in each year, or on the first
days of such other months, respectively, being hereinafter called a dividend
period), in each case from the date of cumulation (as defined in paragraph (h)
of this Article FOURTH) of such series. Except as may otherwise be provided in
the vote or votes providing for the issue of any given series of Preferred
Stock, dividends on Preferred Stock shall be cumulative (whether or not there
shall be net profits or net assets of the Corporation legally available for the
payment of such dividends), so that, if at any time full cumulative dividends
(as defined in paragraph (h) of this Article FOURTH) upon the Preferred Stock of
all series to the end of the last completed dividend period shall not have been
paid or declared and a sum sufficient for payment thereof set apart, the amount
of the deficiency shall be fully paid, but without interest, or dividends in
such amount shall have been declared on each such series and a sum sufficient
for the payment thereof shall have been set apart for such payment, before any
sum or sums shall be set aside for or applied to the purchase or redemption of
Preferred Stock of any series (either pursuant to any applicable sinking fund
provisions or any redemptions authorized pursuant to paragraph (g) of this
Article FOURTH or otherwise) or set aside for or applied to the purchase of
Common Stock and before any dividend shall be declared or paid or any other
distribution ordered or made upon the Common Stock (other than a dividend
payable in Common Stock); provided, however, that any moneys deposited in the
sinking fund provided for any series of Preferred Stock in the vote or votes


                                      -5-
<PAGE>

providing for the issue of shares of said series, in compliance with the
provisions of such sinking fund and of this paragraph (c), may thereafter be
applied to the purchase or, redemption of Preferred Stock in accordance with the
terms of such sinking fund, whether or not at the time of such application full
cumulative dividends upon the outstanding Preferred Stock of all series to the
end of the last completed dividend period shall have been paid or declared and
set apart for payment. All dividends declared upon the Preferred Stock of the
respective series outstanding shall be declared pro rata, so that the amounts of
dividends declared per share on the Preferred Stock of different series shall in
all cases bear to each other the same ratio that accrued dividends per share on
the shares of such respective series bear to each other.

      (d) Before any sum or sums shall be set aside for or applied to the
purchase of Common Stock and before any dividends shall be declared or paid or
any distribution ordered or made upon the Common Stock (other than a dividend
payable in Common Stock), the Corporation shall comply with the sinking fund
provisions, if any, of any vote or votes providing for the issue of any series
of Preferred Stock any shares of which shall at the time be outstanding.

      (e) Subject to the provisions of paragraphs (c) and (d) of this Article
FOURTH, the holders of Common Stock shall be entitled, to the exclusion of the
holders of Preferred Stock of any and all series, to receive such dividends as
from time to time may be declared by the Board of Directors.

      (f) In the event of any liquidation, dissolution or winding up of the
Corporation, the holders of Preferred Stock of each series then outstanding
shall be entitled to be paid out of the assets of the Corporation available for
distribution to its stockholders, whether from capital, surplus or earnings,
before any payment shall be made to the holders of Common Stock, an amount
determined as provided in paragraph (b) of this Article FOURTH for every share
of their holdings of Preferred Stock of such series. If upon any liquidation,
dissolution or winding up of the Corporation the assets of the Corporation
available for distribution to its stockholders shall be insufficient to pay the
holders of Preferred Stock of all series the full amounts to which they
respectively shall be entitled, the holders of Preferred Stock of all series
shall share ratably in any distribution of assets according to the respective
amounts which would be payable in respect of the shares of Preferred Stock held
by them upon such distribution if all amounts payable on or with respect to
Preferred Stock of all series were paid in full. In the event of any
liquidation, dissolution or winding up of the Corporation, whether voluntary or
involuntary, after payment shall have been made to the holders of Preferred
Stock of the full amount to which they shall be entitled as aforesaid, the
holders of Common Stock shall be entitled, to the exclusion of the holders of
Preferred Stock of any and all series, to share, ratably according to the number
of shares of Common Stock held by them, in all remaining assets of the
Corporation available for distribution to its stockholders. Neither the merger
or consolidation of the Corporation into or with another corporation nor the
merger or consolidation of any other corporation into or with the Corporation,
nor the sale, transfer or lease of all or substantially all the assets of the
Corporation, shall be deemed to be a liquidation, dissolution or winding up of
the Corporation.

      (g) Subject to any requirements which may be applicable to the redemption
of any given series of Preferred Stock as provided in any vote or votes
providing for the issue of such


                                      -6-
<PAGE>

series of Preferred Stock, the Preferred Stock of all series, or of any series
thereof, or any part of any series thereof, at any time outstanding, may be
redeemed by the Corporation, at its election expressed by vote of the Board of
Directors, any time or from time to time, upon not less than 30 days previous
notice to the holders of record of Preferred Stock to be redeemed, given by mail
in such manner as may be prescribed by vote or votes of the Board of Directors,

            (1) If such redemption shall be otherwise than by the application of
      moneys in any sinking fund referred to in paragraph (d) of this Article
      FOURTH, at the redemption price, fixed as provided in paragraph (b) of
      this Article FOURTH, at which shares of Preferred Stock of the particular
      series may then be redeemed at the option of the Corporation and

            (2) If such redemption shall be by the application of moneys in any
      sinking fund referred to in paragraph (d) of this Article FOURTH, at the
      redemption price, fixed as provided in paragraph (b) of this Article
      FOURTH, at which shares of Preferred Stock of the particular series may
      then be redeemed for such sinking fund;

provided, however, that, before any Preferred Stock of any series shall be
redeemed at said redemption price thereof specified in clause (1) of this
paragraph (g), all moneys at the time in the sinking fund, if any, for Preferred
Stock of that series shall first be applied, as nearly as may be, to the
purchase or redemption of Preferred Stock of that series as provided in the vote
or votes of the Board of Directors providing for such sinking fund. If less than
all the outstanding shares of Preferred Stock of any series are to be redeemed,
the redemption may be made either by lot or pro rata in such manner as may be
prescribed by vote of the Board of Directors. The Corporation may, if it shall
so elect, provide moneys for the payment of the redemption price by depositing
the amount thereof for the account of the holders of Preferred Stock entitled
thereto with a bank or trust company doing business in the City of New York, in
the State of New York, or in the City of Providence, in the State of Rhode
Island, and having capital and surplus of at least $5,000,000. The date upon
which such deposit may be made by the Corporation (hereinafter called the "date
of deposit") shall be prior to the date fixed as the date of redemption. In any
such case there shall be included in the notice of redemption a statement of the
date of deposit and of the name and address of the bank or trust company with
which the deposit has been or will be made. On and after the date fixed in any
such notice of redemption as the date of redemption (unless default shall be
made by the Corporation in providing moneys for the payment of the redemption
price pursuant to such notice) or, if the Corporation shall have made such
deposit on or before the date specified therefor in the notice, then on and
after the date of deposit all rights of the holders of the Preferred Stock to be
redeemed as stockholders of the Corporation, except the right to receive the
redemption price as hereinafter provided, and, in the case of such deposit, any
conversion rights not theretofore expired, shall cease and terminate. Such
conversion rights, however, in any event shall cease and terminate upon the date
fixed for redemption or upon any earlier date fixed by the Board of Directors
pursuant to paragraph (b) of this Article FOURTH for termination of such
conversion rights. Anything herein contained to the contrary notwithstanding,
said redemption price shall include an amount equal to accrued dividends on the
Preferred Stock to be redeemed to the date fixed for the redemption thereof and
the Corporation shall not be required to declare or pay on such Preferred Stock
to be redeemed,


                                      -7-
<PAGE>

and the holders thereof shall not be entitled to receive, any dividends in
addition to those thus included in the redemption price, provided, however, that
the Corporation may pay in regular course any dividends thus included in the
redemption price either to the holders of record on the record date fixed for
the determination of stockholders entitled to receive such dividends (in which
event, anything herein to the contrary notwithstanding, the amount so deposited
need not include any dividends so paid or to be paid) or as part of the
redemption price upon surrender of the certificates for the shares redeemed. At
any time on or after the date fixed as aforesaid for such redemption or, if the
Corporation shall elect to deposit the money for such redemption as herein
provided, then at any time on or after the date of deposit and without awaiting
the date fixed as aforesaid for such redemption, the respective holders of
record of the Preferred Stock to be redeemed shall be entitled to receive the
redemption price upon actual delivery to the Corporation, or, in the event of
such deposit, to the bank or trust company with which such deposit shall be
made, of certificates for the shares to be redeemed, such certificates, if
required, to be properly stamped for transfer and duly endorsed in blank or
accompanied by proper instruments of assignment and transfer thereof duly
executed in blank. Any moneys so deposited which shall remain unclaimed by the
holders of such Preferred Stock at the end of five years after the redemption
date shall be paid by such bank or trust company to the Corporation and any
interest accrued on moneys so deposited shall belong to the Corporation and
shall be paid to it from time to time. Preferred Stock redeemed pursuant to the
provisions of this paragraph (g) shall be canceled and shall thereafter have the
status of authorized and unissued shares of Preferred Stock.

      (h) The term "date of cumulation" as used with reference to any series of
Preferred Stock shall be deemed to mean the date fixed by the Board of Directors
as the date of cumulation of such series at the time of creation thereof or, if
no date shall have been fixed, the date on which shares of such series are first
issued. Whenever used with reference to any share of any series of Preferred
Stock, the term "full cumulative dividends" shall be deemed to mean (whether or
not in any dividend period, or any part thereof, in respect of which such term
is used there shall have been net profits or net assets of the Corporation
legally available for the payment of such dividends) that amount which shall be
equal to dividends at the full rate fixed for such series as provided in
paragraph (b) of this Article FOURTH for the period of time elapsed from the
date of cumulation of such series to the date as of which full cumulative
dividends are to be computed (including an amount equal to the dividend at such
rate for any fraction of a dividend period included in such period of time); and
the term "accrued dividends" shall be deemed to mean full cumulative dividends
to the date as of which accrued dividends are to be computed, less the amount of
all dividends paid, or deemed paid as hereinafter in this paragraph (h)
provided, upon said share. In the event of the issue of additional shares of
Preferred Stock of any series after the original issue of shares of Preferred
Stock of such series, all dividends paid or accrued on Preferred Stock of such
series prior to the date of issue of such additional Preferred Stock shall be
deemed to have been paid on the additional Preferred Stock so issued.

      (i) No holder of stock of any class of the Corporation, whether now or
hereafter authorized, shall have any preemptive, preferential or other rights to
subscribe for or purchase or acquire any shares of any class or any other
securities of the Corporation, whether now or hereafter authorized, and whether
or not convertible into, or evidencing or carrying the right to


                                      -8-
<PAGE>

purchase, shares of any class or any other securities now or hereafter
authorized, and whether the same shall be issued for cash, services or property,
or by way of dividend or otherwise.

      (j) Subject to the provisions of these Articles of Incorporation and
except as otherwise provided by law, the shares of stock of the Corporation,
regardless of class, may be issued for such consideration and for such corporate
purposes as the Board of Directors may from time to time determine.

      (k) Except as otherwise provided by law, or these Articles of
Incorporation, or by the vote or votes providing for the issue of any series of
Preferred Stock, the holders of shares of Preferred Stock as such holders, shall
not have any right to vote, and are hereby specifically excluded from the right
to vote, in the election of directors or for any other purpose. Except as
aforesaid, the holders of Preferred Stock, as such holders, shall not be
entitled to notice of any meeting of stockholders.

      (1) Subject to the provisions of any applicable law, or of the Bylaws of
the Corporation as from time to time amended, with respect to the closing of the
transfer books or the fixing of a record date for the determination of
stockholders entitled to vote and except as otherwise provided by law or by
these Articles of Incorporation, or by the vote or votes providing for the issue
of any series of Preferred Stock, the holders of outstanding shares of Common
Stock shall exclusively possess voting power for the election of directors and
for all other purposes, each holder of record of shares of Common Stock being
entitled to one vote for each share of Common Stock standing in his name on the
books of the Corporation.

      (As of the date of these Restated Articles of Incorporation, the following
series of Preferred Stock have been authorized by the Board of Directors of the
Corporation: (i) Series III 10.12% Perpetual Preferred Stock, the terms and
provisions of which are set forth in Exhibit A hereto, (ii) Series IV 9.375%
Perpetual Preferred Stock, the terms and provisions of which are set forth in
Exhibit B hereto, (iii) Dual Convertible Preferred Stock, the terms and
provisions of which are set forth in Exhibit C hereto, (iv) Cumulative
Participating Junior Preferred Stock, the terms and provisions of which are set
forth in Exhibit D hereto, (v) Preferred Stock with Cumulative and Adjustable
Dividends, the terms and provisions of which are set forth in Exhibit E hereto,
(vi) 9.30% Cumulative Preferred Stock, the terms and provisions of which are set
forth in Exhibit F hereto, (vii) 9.35% Cumulative Preferred Stock, the terms and
provisions of which are set forth in Exhibit G hereto, (viii) Series V 7.25%
Perpetual Preferred Stock, the terms and provisions of which are set forth in
Exhibit H hereto, (ix) Series VI 6.75% Perpetual Preferred Stock, the terms and
provisions of which are set forth in Exhibit I hereto, (x) Series VII
Fixed/Adjustable Rate Cumulative Preferred Stock, the terms and provisions of
which are set forth in Exhibit J hereto and (xi) Series VIII Fixed/Adjustable
Rate Noncumulative Preferred Stock, the terms and provisions of which are set
forth in Exhibit K hereto, said Exhibits A through K being hereby incorporated
by reference in this Article FOURTH as if set forth herein. As of the date of
these Restated Articles of Incorporation, there were issued and outstanding (i)
no shares of Series III 10.12% Perpetual Preferred Stock, (ii) no shares of
Series IV 9.375% Perpetual Preferred Stock, (iii) no shares of Dual Convertible
Preferred Stock, (iv) no shares of Cumulative Participating Junior Preferred
Stock, (v) no shares of Preferred Stock with


                                      -9-
<PAGE>

Cumulative and Adjustable Dividends, (vi) no shares of 9.30% Cumulative
Preferred Stock, (vii) 500,000 shares of 9.35% Cumulative Preferred Stock,
(viii) 765,010 shares of Series V 7.25% Perpetual Preferred Stock, (ix) 600,000
shares of Series VI 6.75% Perpetual Preferred Stock, (x) 700,000 shares of
Series VII Fixed/Adjustable Rate Cumulative Preferred Stock, and (xi) 200,000
shares of Series VIII Fixed/Adjustable Rate Noncumulative Preferred Stock.)

      FIFTH: The private property of the stockholders of the Corporation shall
not be subject to the payment of corporate debts to any extent whatsoever.

      SIXTH: Whenever the vote of stockholders at a meeting thereof is required
or permitted to be taken for or in connection with any corporate action, the
meeting and vote of stockholders may be dispensed with and such action may be
taken with the written consent of stockholders having not less than the minimum
percentage of the total vote required by statute for the proposed corporate
action, and provided that prompt notice of such action be given to all
stockholders who would have been entitled to vote upon the action if such
meeting were held.

      SEVENTH: (a) Directors of the Corporation need not be stockholders, but no
person shall be elected a Director who has attained the age of 72 and no person
shall continue to serve as Director after the date of the first meeting of the
stockholders of the Corporation held on or after the date on which such person
attained the age of 72.

      The powers and authorities herein conferred upon the Board of Directors
are in furtherance and not in limitation of those conferred by the laws of the
State of Rhode Island. In addition to the powers and authorities herein or by
statute expressly conferred upon it, the Board of Directors may exercise all
such powers and do all such acts and things as may be exercised or done by the
Corporation, subject, nevertheless, to the provisions of the laws of the State
of Rhode Island, of these Articles of Incorporation and of the Bylaws of the
Corporation.

      (b) The business and affairs of the Corporation shall be managed by or
under the direction of the Board of Directors. The number of directors of the
Corporation (exclusive of directors to be elected by the holders of any one or
more series of the Preferred Stock vote separately as a class or classes) that
shall constitute the Board of Directors shall be 13, unless otherwise determined
from time to time by resolution adopted by the affirmative vote of:

            (1)   At least 80% of the Board of Directors, and

            (2)   A majority of the Continuing Directors.

      (c) Subject to applicable law, the Directors shall be divided into three
(3) classes, each class to be as nearly equal in number as possible. The term of
office of Directors of the first class shall expire at the annual meeting of
stockholders to be held in 1984 and until their respective successors are duly
elected and qualified. The term of office of Directors of the second class shall
expire at the annual meeting of stockholders to be held in 1985 and until their
respective successors are duly elected and qualified. The term of office of
Directors of the third class shall expire at the annual meeting of stockholders
to be held in 1986 and until their


                                      -10-
<PAGE>

respective successors are duly elected and qualified. Subject to the foregoing,
at each annual meeting of stockholders, commencing at the annual meeting to be
held in 1984, the successors to the class of directors whose term shall then
expire shall be elected to hold office for a term expiring at the third
succeeding annual meeting and until their successors shall be duly elected and
qualified. Any vacancies in the Board of Directors for any reason, and any newly
created directorships resulting from any increase in the number of directors,
may be filled only by the Board of Directors, acting by vote of 80% of the
directors then in office, although less than a quorum, and any directors so
chosen shall hold office until the next election of the class for which such
directors shall have been chosen and until their respective successors shall be
duly elected and qualified. No decrease in the number of directors shall shorten
the term of any incumbent director. Notwithstanding the foregoing, and except as
otherwise required by law, whenever the holders of any one or more series of
Preferred Stock shall have the right, voting separately as a class, to elect one
or more directors of the Corporation, (i) the terms of the director or directors
elected by such holders shall expire at the next succeeding annual meeting of
stockholders and vacancies created with respect to, any directorship of the
directors so elected may be filled in the manner specified by such Preferred
Stock, and (ii) this Article SEVENTH shall be deemed to be construed and/or
modified so as to permit the full implementation of the terms and conditions
relating to election of directors of any series of Preferred Stock that has been
or will be designated by the Board of Directors.

      (d) Notwithstanding any other provisions of these Articles of
Incorporation or the Bylaws of the Corporation (and notwithstanding the fact
that some lesser percentage may be specified by law, these Articles of
Incorporation or the Bylaws of the Corporation), any one or more directors of
the Corporation may be removed at any time, but only for cause and only by
either (1) the affirmative vote of a majority or the Continuing Directors and a
majority of the Board of Directors or (2) the affirmative vote, at a meeting of
the stockholders called for that purpose, as to all stock held by the holders of
80% or more of the outstanding Voting Shares, voting separately as a class.

      Notwithstanding the foregoing, and except as otherwise required by law,
whenever the holders of any one or more series of Preferred Stock shall have the
right, voting separately as a class, to elect one or more directors of the
Corporation, the provisions of this Section (d) shall not apply with respect to
the director or directors elected by such holders of Preferred Stock.

      (e) For purposes of this Article SEVENTH, the following definitions shall
apply:

            (1) Affiliate. An "Affiliate" of, or a Person "affiliated with", a
      specified Person, means a Person that directly or indirectly, through one
      or more intermediaries, controls, or is controlled by, or is under common
      control with, the Person specified.

            (2) Associate. The term "Associate", used to indicate a relationship
      with any Person means:

                  (A) Any corporation or organization (other than the
            Corporation or a Subsidiary of the Corporation) of which such Person
            is an officer or partner or is,


                                      -11-
<PAGE>

            directly or indirectly, the beneficial owner of ten percent or more
            of any class of equity securities;

                  (B) Any trust or other estate in which such Person has a ten
            percent or greater beneficial interest or as to which such Person
            serves as trustee or in a similar fiduciary capacity;

                  (C) Any relative or spouse of such Person, or any relative of
            such spouse, who has the same home as such Person; or

                  (D) Any investment company registered under the Investment
            Company Act of 1940 for which such Person or any Affiliate or
            Associate of such Person serves as investment adviser.

      (3) Beneficial Owner. A Person shall be considered the "Beneficial Owner"
of any shares of stock (whether or not owned of record):

                  (A) With respect to which such Person or any Affiliate or
            Associate of such Person directly or indirectly has or shares (i)
            voting power, including the power to vote or to direct the voting of
            such shares of stock, and/or (ii) investment power, including the
            power to dispose of or to direct the disposition of such shares of
            stock;

                  (B) Which such Person or any Affiliate or Associate of such
            Person has (i) the right to acquire (whether such right is
            exercisable immediately or only after the passage of time) pursuant
            to any agreement, arrangement or understanding or upon the exercise
            of conversion rights, exchange rights, warrants or options, or
            otherwise, and/or (ii) the right to vote pursuant to any agreement,
            arrangement or understanding (whether such right is exercisable
            immediately or only after the passage of time); or

                  (C) Which are Beneficially Owned within the meaning of (A) or
            (B) of this Section (3) by any other Person with which such first
            mentioned Person or any of its Affiliates or Associates has any
            agreement, arrangement or understanding, written or oral, with
            respect to acquiring, holding, voting or disposing of any shares of
            stock of the Corporation or any Subsidiary of the Corporation or
            acquiring, holding or disposing of all or substantially all, or any
            Substantial Part, of the assets or business of the Corporation or a
            Subsidiary of the Corporation.

      For the purpose only of determining whether a Person is the Beneficial
Owner of a percentage specified in this Article SEVENTH of the outstanding
Voting Shares, such shares shall be deemed to include any Voting Shares which
may be issuable pursuant to any agreement, arrangement or understanding or upon
the exercise of conversion rights, exchange rights,


                                      -12-
<PAGE>

warrants, options or otherwise and which are deemed to be beneficially owned by
only such Person pursuant to the foregoing provisions of this Section (3).

                  (4) Business Combination. A "Business Combination" means:

                        (A) The sale, exchange, lease, transfer or other
                  disposition to or with a Related Person or any Affiliate or
                  Associate of such Related Person by the Corporation or any of
                  its Subsidiaries (in a single transaction or a series of
                  related transactions) of all or substantially all, or any
                  Substantial Part, of its or their assets or businesses
                  (including, without limitation, any securities issued by a
                  Subsidiary);

                        (B) The purchase, exchange, lease or other acquisition
                  by the Corporation or any of its Subsidiaries (in a single
                  transaction or a series of related transactions) of all or
                  substantially all, or any Substantial Part, of the assets or
                  business of a Related Person or any Affiliate or Associate of
                  such Related Person;

                        (C) Any merger or consolidation of the Corporation or
                  any Subsidiary thereof into or with a Related Person or any
                  Affiliate or Associate of such Related Person, irrespective of
                  which Person is the surviving entity in such merger or
                  consolidation;

                        (D) Any reclassification of securities, recapitalization
                  or other transaction (other than a redemption in accordance
                  with the terms of the security redeemed) which has the effect,
                  directly or indirectly, of increasing the proportionate amount
                  of Voting Shares of the Corporation or any Subsidiary thereof
                  which are Beneficially Owned by a Related Person, or any
                  partial or complete liquidation, spin off, split off or split
                  up of the Corporation or any Subsidiary thereof; provided
                  however, that this Section (4)(D) shall not relate to any
                  transaction of the types specified herein that has been
                  approved by (i) a majority of the Board of Directors, and (ii)
                  80% of the Continuing Directors; or

                        (E) The acquisition upon the issuance thereof of
                  Beneficial Ownership by a Related Person of Voting Shares or
                  securities convertible into Voting Shares or any voting
                  securities or securities convertible into voting securities of
                  any Subsidiary of the Corporation, or the acquisition upon the
                  issuance thereof of Beneficial Ownership by a Related Person
                  of any rights, warrants or options to acquire any of the
                  foregoing or any combination of the foregoing Voting Shares or
                  voting securities of a Subsidiary of the Corporation.

      As used in this definition, a "series of related transactions" shall be
deemed to include not only a series of transactions with the same Related Person
but also a series of separate transactions with a Related Person or any
Affiliate or Associate of such Related Person.


                                      -13-
<PAGE>

      Anything in this definition to the contrary notwithstanding, this
definition shall not be deemed to include any transaction of the type set forth
in Sections (4)(A) through (4)(C) above between or among any two or more
Subsidiaries of the Corporation or the Corporation and one or more Subsidiaries
of the Corporation if such transaction has been approved by the affirmative vote
of at least 80% of the Board of Directors and a majority of the Continuing
Directors on or prior to the Date of Determination.

                  (5) Continuing Director. A "Continuing Director" shall mean:

                        (A) An individual who was a member of the Board of
                  Directors of the Corporation first elected by the stockholders
                  or by the Board of Directors prior to April 13, 1983 or prior
                  to the time that a Related Person became the Beneficial Owner
                  of in excess of 10% of the Voting Shares of the Corporation
                  entitled to vote in the election of directors; or

                        (B) An individual designated (before such individual's
                  initial election as a director) as a Continuing Director by a
                  majority of the then Continuing Directors.

                  (6) Date of Determination. The term "Date of Determination"
            means:

                        (A) The date on which a binding agreement (except for
                  the fulfillment of conditions precedent, including, without
                  limitation, votes of stockholders to approve such transaction)
                  is entered into by the Corporation, as authorized by its Board
                  of Directors, and another Person providing for any Business
                  Combination; or

                        (B) If such an agreement as referred to in Section
                  (6)(A) above is amended so as to make it less favorable to the
                  Corporation and its stockholders, the date on which such
                  amendment is approved by the Board of Directors of the
                  Corporation; or

                        (C) In cases where neither Section (6)(A) or (6)(B)
                  above shall be applicable, the record date for the
                  determination of stockholders of the Corporation entitled to
                  notice of and to vote upon the transaction in question. A
                  majority of the Continuing Directors shall have the power and
                  duty to determine the Date of Determination as to any
                  transaction under this Article SEVENTH. Any such determination
                  shall be conclusive and binding for all purposes of this
                  Article.

                  (7) Person. The term "Person" shall mean any individual,
            partnership, corporation, group or other entity (other than the
            Corporation, any Subsidiary of the Corporation for itself or as a
            fiduciary for customers in the ordinary course, or a trustee holding
            stock for the benefit of employees of the Corporation or its
            Subsidiaries, or any one of them, pursuant to one or more employee
            benefit plans or arrangements). When


                                      -14-
<PAGE>

            two or more Persons act as a partnership, limited partnership,
            syndicate, association or other group for the purpose of acquiring,
            holding or disposing of shares of stock, such partnership,
            syndicate, association or group shall be deemed a "Person".

                  (8) Related Person. "Related Person" means any Person which is
            the Beneficial Owner, as of the Date of Determination or immediately
            prior to the consummation of a Business Combination, or both, of 10%
            or more of the Voting Shares, or any Person who is an Affiliate of
            the Corporation and at any time within five years preceding the Date
            of Determination was the Beneficial Owner of 10% or more of the then
            outstanding Voting Shares, but does not include any one group of
            more than one Continuing Director.

                  (9) Substantial Part. The term "Substantial Part" as used with
            reference to the assets of the Corporation, of any Subsidiary or of
            any Related Person means assets having a value of more than five
            percent of the total consolidated assets of the Corporation and its
            Subsidiaries as of the end of the Corporation's most recent fiscal
            year ending prior to the time the determination is being made.

                  (10) Subsidiary. "Subsidiary" shall mean any corporation or
            entity of which the Person in question owns not less than 50% of any
            class of equity securities, directly or indirectly.

                  (11) Voting Shares. "Voting Shares" shall mean shares of the
            Corporation's capital stock entitled to vote generally in the
            election of directors.

                  (12) Certain Determinations With Respect to Article SEVENTH.
            (A) A majority of the Continuing Directors shall have the conclusive
            power and authority to determine, for the purposes of this Article
            SEVENTH, on the basis of information known to them: (i) the number
            of Voting Shares of which any Person is the Beneficial Owner, (ii)
            whether a Person is an Affiliate or Associate of another, (iii)
            whether a Person has an agreement, arrangement or understanding with
            another as to the matters referred to in the definition of
            "Beneficial Owner" as hereinabove defined, (iv) whether the assets
            subject to any Business Combination constitute a "Substantial Part"
            as hereinabove defined, (v) whether two or more transactions
            constitute a "series of related transactions" as hereinabove
            defined, (vi) any matters referred to in subsection (12)(B) below,
            and (vii) such other matters with respect to which a determination
            is required under this Article SEVENTH. Any such determination shall
            be final and binding for all purposes hereunder.

      (B) A Related Person shall be deemed to have acquired a Voting Share of
the Corporation at the time where such Related Person became the Beneficial
Owner thereof. With respect to Voting Shares owned by Affiliates, Associates or
other Persons whose ownership is attributed to a Related Person under the
foregoing definition of Beneficial Owner, if the price paid by such Related
Person for such shares is not determinable, the price so paid shall be deemed to
be the higher of (i) the price paid upon acquisition thereof by the Affiliate,
Associate


                                      -15-
<PAGE>

or other Person or (ii) the market price of the shares in question (as
determined by a majority of the Continuing Directors) at the time when the
Related Person became the Beneficial Owner thereof.

      (f) Notwithstanding any other provisions of these Articles of
Incorporation or the Bylaws of the Corporation (and notwithstanding the fact
that some lesser percentage may be specified by law, these Articles of
Incorporation or the Bylaws of the Corporation), and in addition to such
additional vote of the Preferred Stock as may be required by the provisions of
any series thereof or by applicable law, this Article SEVENTH shall not be
amended, altered, changed or repealed without:

            (1) The affirmative vote of 80% of the Board of Directors and of a
      majority of Continuing Directors, and

            (2) The affirmative vote as to all stock held by the holders of 80%
      or more of the outstanding Voting Shares, voting separately as a class.

      EIGHTH: (a) The Corporation reserves the right at any time and from time
to time to amend, alter, change or repeal any provision contained in these
Articles of Incorporation, and other provisions authorized by the laws of the
State of Rhode Island at the time in force may be added or inserted in these
Articles of Incorporation, in the manner (i) now or hereafter prescribed by law,
and (ii) as has otherwise been provided in Articles SEVENTH and NINTH of these
Articles of Incorporation; and all rights, preferences and privileges of
whatsoever nature conferred upon stockholders, directors or any other persons
whomsoever by and pursuant to these Articles of Incorporation in their present
form or as hereafter amended are granted subject to the right reserved in this
Article EIGHTH.

      (b) Notwithstanding any other provisions of these Articles of
Incorporation or the Bylaws of the Corporation (and notwithstanding the fact
that some lesser percentage may be specified by law, these Articles of
Incorporation or the Bylaws of the Corporation), and in addition to such
additional vote of the Preferred Stock as may be required by the provisions of
any series thereof or by applicable law, this Article EIGHTH shall not be
amended, altered, changed or repealed without the affirmative vote as to all
stock held by the holders of 80% or more of the outstanding shares of the
Corporation's capital stock entitled to vote generally in the election of
directors, voting separately as a class.

      NINTH: (a) Definitions and Related Matters as to Certain Business
Combinations.

      1.1 Affiliate. An "Affiliate" of, or a Person "affiliated with", a
specified Person, means a Person that directly or indirectly, through one or
more intermediaries, controls, or is controlled by, or is under common control
with, the Person specified.

      1.2 Associate. The term "Associate" used to indicate a relationship with
any Person means:


                                      -16-
<PAGE>

            (1) Any corporation or organization (other than the Corporation or a
      Subsidiary of the Corporation) of which such Person is an officer or
      partner or is, directly or indirectly, the beneficial owner of ten percent
      or more of any class of equity securities;

            (2) Any trust or other estate in which such Person has a ten percent
      or greater beneficial interest or as to which such Person serves as
      trustee or in a similar fiduciary capacity;

            (3) Any relative or spouse of such Person, or any relative of such
      spouse, who has the same home as such Person; or

            (4) Any investment company registered under the Investment Company
      Act of 1940 for which such Person or any Affiliate or Associate of such
      Person serves as investment adviser.

      1.3 Beneficial Owner. A Person shall be considered the "Beneficial Owner"
of any shares of stock (whether or not owned of record):

            (1) With respect to which such Person or any Affiliate or Associate
      of such Person directly or indirectly has or shares (i) voting power,
      including the power to vote or to direct the voting of such shares of
      stock, and/or (ii) investment power, including the power to dispose of or
      to direct the disposition of such shares of stock;

            (2) Which such Person or any Affiliate or Associate of such Person
      has (i) the right to acquire (whether such right is exercisable
      immediately or only after the passage of time) pursuant to any agreement,
      arrangement or understanding or upon the exercise of conversion rights,
      exchange rights, warrants or options, or otherwise, and/or (ii) the right
      to vote pursuant to any agreement, arrangement or understanding (whether
      such right is exercisable immediately or only after the passage of time);
      or

            (3) Which are Beneficially Owned within the meaning of (1) or (2) of
      this Section 1.3 by any other Person with which such first mentioned
      Person or any of its Affiliates or Associates has any agreement,
      arrangement or understanding, written or oral, with respect to acquiring,
      holding, voting or disposing of any shares of stock of the Corporation or
      any Subsidiary of the Corporation or acquiring, holding or disposing of
      all or substantially all, or any Substantial Part, of the assets or
      business of the Corporation or a Subsidiary of the Corporation.

      For the purpose only of determining whether a Person is the Beneficial
Owner of a percentage specified in this Article NINTH of the outstanding Voting
Shares, such shares shall be deemed to include any Voting Shares which may be
issuable pursuant to any agreement, arrangement or understanding or upon the
exercise of conversion rights, exchange rights, warrants, options or otherwise
and which are deemed to be beneficially owned by only such Person pursuant to
the foregoing provisions of this Section 1.3.


                                      -17-
<PAGE>

      1.4 Business Combination. A "Business Combination" means:

            (1) The sale, exchange, lease, transfer or other disposition to or
      with a Related Person or any Affiliate or Associate of such Related Person
      by the Corporation or any of its Subsidiaries (in a single transaction or
      a series of related transactions) of all or substantially all, or any
      Substantial Part, of its or their assets or business (including, without
      limitation, any securities issued by a Subsidiary);

            (2) The purchase, exchange, lease or other acquisition by the
      Corporation or any of its Subsidiaries (in a single transaction or a
      series of related transactions) of all, or any Substantial Part, of the
      assets or business of a Related Person or any Affiliate or Associate of
      such Related Person;

            (3) Any merger or consolidation of the Corporation or any Subsidiary
      thereof into or with a Related Person or any Affiliate or Associate of
      such Related Person, irrespective of which Person is the surviving entity
      in such merger or consolidation;

            (4) Any reclassification of securities, recapitalization or other
      transaction (other than a redemption in accordance with the terms of the
      security redeemed) which has the effect, directly or indirectly, of
      increasing the proportionate amount of Voting Shares of the Corporation or
      any Subsidiary thereof which are Beneficially Owned by a Related Person,
      or any partial or complete liquidation, spin-off, split-off or split-up of
      the Corporation or any Subsidiary thereof; provided, however, that this
      Section 1.4(4) shall not relate to any transaction of the types specified
      herein that has been approved by (i) a majority of the Board of Directors
      and (ii) 80% of the Continuing Directors; or

            (5) The acquisition upon the issuance thereof of Beneficial
      Ownership by a Related Person of Voting Shares or securities convertible
      into Voting Shares or any voting securities or securities convertible into
      voting securities of any Subsidiary of the Corporation, or the acquisition
      upon the issuance thereof of Beneficial Ownership by a Related Person of
      any rights, warrants or options to acquire any of the foregoing or any
      combination of the foregoing Voting Shares or voting securities of a
      Subsidiary of the Corporation.

As used in this definition, a "series of related transactions" shall be deemed
to include not only a series of transactions with the same Related Person but
also a series of separate transactions with a Related Person or any Affiliate or
Associate of such Related Person.

      Anything in this definition to the contrary notwithstanding, this
definition shall not be deemed to include any transaction of the type set forth
in Section 1.4(l) through 1.4(3) above between or among any two or more
Subsidiaries of the Corporation or the Corporation and one or more Subsidiaries
of the Corporation if such transaction has been approved by the affirmative vote
of at least 80% of the Board of Directors and a majority of the Continuing
Directors on or prior to the Date of Determination.


                                      -18-
<PAGE>

      1.5 Continuing Director. A "Continuing Director" shall mean:

            (1) An individual who was a member of the Board of Directors of the
      Corporation first elected by the stockholders or by the Board of Directors
      prior to April 13, 1983 or prior to the time that a Related Person became
      the Beneficial Owner of in excess of 10% of the Voting Shares of the
      Corporation entitled to vote in the election of directors; or

            (2) An individual designated (before such individual's initial
      election as a director) as a Continuing Director by a majority of the then
      Continuing Directors.

      1.6 Date of Determination. The term "Date of Determination" means:

            (1) The date on which a binding agreement (except for the
      fulfillment of conditions precedent, including, without limitation, votes
      of stockholders to approve such transaction) is entered into by the
      Corporation, as authorized by its Board of Directors, and another Person
      providing for any Business Combination; or

            (2) If such an agreement as referred to in Section 1.6(1) above is
      amended so as to make it less favorable to the Corporation and its
      stockholders, the date on which such amendment is approved by the Board of
      Directors of the Corporation; or

            (3) In cases where neither Section 1.6(1) or (2) above shall be
      applicable, the record date for the determination of stockholders of the
      Corporation entitled to notice of and to vote upon the transaction in
      question.

      A majority of the Continuing Directors shall have the power and duty to
determine the Date of Determination as to any transaction under this Article
NINTH. Any such determination shall be conclusive and binding for all purposes
of this Article.

      1.7 Person. The term "Person" shall mean any individual, partnership,
corporation, group or other entity (other than the Corporation, any Subsidiary
of the Corporation for itself or as a fiduciary for customers in the ordinary
course, or a trustee holding stock for the benefit of employees of the
Corporation or its Subsidiaries, or any one of them, pursuant to one or more
employee benefit plans or arrangements). When two or more Persons act as a
partnership, limited partnership, syndicate, association or other group for the
purpose of acquiring, holding or disposing of shares of stock, such partnership,
syndicate, association or group shall be deemed a "Person".

      1.8 Related Person. "Related Person" means any Person which is the
Beneficial Owner, as of the Date of Determination or immediately prior to the
consummation of a Business Combination or both, of 10% or more of the Voting
Shares, or any Person who is an Affiliate of the Corporation and at any time
within five years preceding the Date of Determination was the Beneficial Owner
of 10% or more of the then outstanding Voting Shares, but does not include any
one or group of more than one Continuing Director.


                                      -19-
<PAGE>

      1.9 Substantial Part. The term "Substantial Part" as used with reference
to the assets of the Corporation, of any Subsidiary or of any Related Person
means assets having a value of more than five percent of the total consolidated
assets of the Corporation and its Subsidiaries as of the end of the
Corporation's most recent fiscal year ending prior to the time the determination
is being made.

      1.10 Subsidiary. "Subsidiary" shall mean any corporation or entity of
which the Person in question owns not less than 50% of any class of equity
securities, directly or indirectly.

      1. 11 Voting Shares. "Voting Shares" shall mean shares of the
Corporation's capital stock entitled to vote generally in the election of
directors.

      1. 12 Certain Determinations With Respect to Article NINTH.

            (1) A majority of the Continuing Directors shall have the conclusive
      power and authority to determine, for the purposes of this Article NINTH,
      on the basis of information known to them: (i) the number of Voting Shares
      of which any Person is the Beneficial Owner, (ii) whether a Person is an
      Affiliate or Associate of another, (iii) whether a Person has an
      agreement, arrangement or understanding with another as to the matters
      referred to in the definition of "Beneficial Owner" as hereinabove
      defined, (iv) whether the assets subject to any Business Combination
      Constitute a "Substantial Part" as hereinabove defined, (v) whether two or
      more transactions constitute a "series of related transactions" as
      hereinabove defined, (vi) any matters referred to in subsection 1.12(2)
      below, and (vii) such other matters with respect to which a determination
      is required under this Article NINTH. Any such determination shall be
      final and binding for all purposes hereunder.

            (2) A Related Person shall be deemed to have acquired a Voting Share
      of the Corporation at the time when such Related Person became the
      Beneficial Owner thereof. With respect to Voting Shares owned by
      Affiliates, Associates or other Persons whose ownership is attributed to a
      Related Person under the foregoing definition of Beneficial Owner, if the
      price paid by such Related Person for such shares is not determinable, the
      price so paid shall be deemed to be the higher of (i) the price paid upon
      acquisition thereof by the Affiliate, Associate or other Person or (ii)
      the market price of the shares in question (as determined by a majority of
      the Continuing Directors) at the time when the Related Person became the
      Beneficial Owner thereof.

      (b) Approval of Certain Business Combinations.

      Whether or not a vote of the stockholders is otherwise required in
connection with the transaction, neither the Corporation nor any of its
Subsidiaries shall become a party to any Business Combination without prior
compliance with the provisions of Section 1.1 or 1.2 or 1.3 hereinbelow, in
addition to such additional vote of the Preferred Stock as may be required by
the provisions of any series thereof or by applicable law.


                                      -20-
<PAGE>

      1.1 Prior Approval by the Board of Directors. Such Business Combination
was approved by the Board of Directors of the Corporation by the affirmative
vote of at least 80% of the Board of Directors of the Corporation either (a) at
a time prior to the acquisition of 10% or more of the outstanding Voting Shares
of the Corporation by the Related Person, or (b) after such acquisition, but
only so long as such Related Person sought and obtained the approval, by the
affirmative vote of at least 80% of the Board of Directors of the Corporation,
of the acquisition of 10% or more of the outstanding Voting Shares prior to such
acquisition being consummated.

      1.2 Approval by Continuing Directors and Additional Requirements.

      Such Business Combination (a) shall be approved at a meeting of the Board
of Directors by the affirmative vote of 80% of the Continuing Directors and a
majority of the Board of Directors, and (b) all of the conditions hereinafter
set forth in subsections (1) through (5) shall be satisfied:

            (1) The ratio of (i) the aggregate amount of the cash and the fair
      market value of other consideration to be received per share of Common
      Stock in such Business Combination by holders of Common Stock other than
      the Related Person involved in such Business Combination, to (ii) the
      market price per share of the Common Stock immediately prior to the
      announcement of the proposed Business Combination, is at least as great as
      the ratio of (x) the highest per share price (including brokerage
      commissions, transfer taxes and soliciting dealers' fees) which such
      Related Person has theretofore paid in acquiring any Common Stock prior to
      such Business Combination, to (y) the market price per share of Common
      Stock immediately prior to the initial acquisition by such Related Person
      of any shares of Common Stock; and

            (2) The aggregate amount of the cash and the fair market value of
      other consideration to be received per share of Common Stock in such
      Business Combination by holders of Common Stock, other than the Related
      Person involved in such Business Combination, (i) is not less than the
      highest per share price (including brokerage commissions, transfer taxes
      and soliciting dealers' fees) paid by such Related Person in acquiring any
      of its holdings of Common Stock, (ii) is not less than the earnings per
      share of Common Stock for the four consecutive fiscal quarters of the
      Corporation immediately preceding the Date of Determination of such
      Business Combination multiplied by the then price/earnings multiple (if
      any) of such Related Person as customarily computed and reported in the
      financial community; provided, that for the purposes of this clause (ii),
      if more than one Person constitutes the Related Person involved in the
      Business Combination, the price/earnings multiple (if any) of the Person
      having the highest price/earnings multiple shall be used for the
      computation in this clause (ii), and (iii) is not less than the book value
      of a share of the Common Stock, as reflected in the balance sheet of the
      Corporation as of the last day of the last fiscal quarter of the
      Corporation preceding the Date of Determination; and


                                      -21-
<PAGE>

            (3) The consideration (if any) to be received in such Business
      Combination by holders of Common Stock other than the Related Person
      involved shall, except to the extent that a stockholder agrees otherwise
      as to all or part of the shares which he or she owns, be in the same form
      and of the same kind as the consideration paid by the Related Person in
      acquiring Common Stock already owned by it; and

            (4) After such Related Person became a Related Person and prior to
      the consummation of such Business Combination: (i) such Related Person
      shall have taken steps to ensure that the Board of Directors of the
      Corporation included at all times representation by Continuing Directors
      proportionate to the ratio that the number of Voting Shares of the
      Corporation from time to time owned by stockholders who are not Related
      Persons bears to all Voting Shares of the Corporation outstanding at the
      time in question (with a Continuing Director to occupy any resulting
      fractional position among the directors); (ii) such Related Person shall
      not have acquired from the Corporation, directly or indirectly, any shares
      of the Corporation (except (x) upon conversion of convertible securities
      acquired by it prior to becoming a Related Person or (y) as a result of a
      pro rata stock dividend, stock split or division of shares or (z) in a
      transaction consummated after this Article NINTH was added to these
      Articles of Incorporation and which satisfied all applicable requirements
      of this Article NINTH); (iii) such Related Person shall not have acquired
      any additional Voting Shares of the Corporation or securities convertible
      into or exchangeable for Voting Shares except as a part of the transaction
      which resulted in such Related Person's becoming a Related Person; and
      (iv) such Related Person shall not have (x) received the benefit, directly
      or indirectly (except proportionately as a stockholder), of any loans,
      advances, guarantees, pledges or other financial assistance or tax credits
      provided by the Corporation or any Subsidiary, or (y) made any major
      change in the Corporation's business or equity capital structure or
      entered into any contract, arrangement or understanding with the
      Corporation except any such change, contract, arrangement or understanding
      as may have been approved by the favorable vote of not less than 80% of
      the Continuing Directors and a majority of the Board of Directors of the
      Corporation; and

            (5) A proxy statement complying with the requirements of the
      Securities Exchange Act of 1934 shall have been mailed to all holders of
      Voting Shares for the purpose of soliciting stockholder approval of such
      Business Combination. Such proxy statement shall contain at the front
      thereof, in a prominent place, any recommendations as to the advisability
      (or inadvisability) of the Business Combination which the Continuing
      Directors, or any of them, may have furnished in writing and, if deemed
      advisable by two thirds of the Continuing Directors, an opinion of a
      reputable investment banking firm as to the fairness (or lack of fairness)
      of the terms of such Business Combination from the point of view of the
      holders of Voting Shares other than any Related Person (such investment
      banking firm to be selected by two thirds of the Continuing Directors, to
      be furnished with all information it reasonably requests, and to be paid
      by the Corporation a reasonable fee for its services upon receipt by the
      Corporation of such opinion).


                                      -22-
<PAGE>

            For purposes of Sections 1.1 (1) and (2) hereof, in the event of a
      Business Combination upon consummation of which the Corporation would be
      the surviving corporation or company or would continue to exist (unless it
      is provided, contemplated or intended that as part of such Business
      Combination or within one year after consummation thereof a plan of
      liquidation or dissolution of the Corporation will be effected), the term
      "other consideration to be received" shall include (without limitation)
      Common Stock retained by stockholders of the Corporation other than
      Related Persons who are parties to such Business Combination.

      1.3 Approval by Stockholders. If there is not full compliance with the
provisions of Section 1.1 or 1.2 of paragraph (b) of this Article, such Business
Combination shall be approved by the affirmative vote of 80% of the Voting
Shares, voting as a single class; provided that a proxy statement complying with
the requirements of the Securities Exchange Act of 1934 shall have been mailed
to all holders of Voting Shares for the purpose of soliciting stockholder
approval of such Business Combination. Such proxy statement shall contain at the
front thereof, in a prominent place, any recommendations as to the advisability
(or inadvisability) of the Business Combination which the Continuing Directors,
or any of them, may have furnished in writing and, if deemed advisable by two
thirds of the Continuing Directors, an opinion of a reputable investment banking
firm as to the fairness (or lack of fairness) of the terms of such Business
Combination from the point of view of the holders of Voting Shares other than
any Related Person (such investment banking firm to be selected by two thirds of
the Continuing Directors, to be furnished with all information it reasonably
requests, and to be paid a reasonable fee by the Corporation for its services
upon receipt by the Corporation of such opinion).

      (c) Amendments to this Article NINTH.

      Notwithstanding any other provisions of these Articles of Incorporation or
the Bylaws of the Corporation (and notwithstanding the fact that some lesser
percentage may be specified by law, these Articles of Incorporation or the
Bylaws of the Corporation), and in addition to such additional vote of the
Preferred Stock as may be required by the provisions of any series thereof or by
applicable law, this Article NINTH shall not be amended, altered, changed or
repealed without:

            (1) The affirmative vote of 80% of the Board of Directors and a
      majority of the Continuing Directors, and

            (2) The affirmative vote as to all stock held by the holders of 80%
      or more of the outstanding Voting Shares, voting separately as a class.

      (d) Amendments Recommended by Directors.

      The provisions of paragraph (c) of this Article NINTH shall not apply to,
and the vote, referred to therein shall not be required for, any amendment,
addition, alteration or repeal of any provision of this Article NINTH
recommended to the stockholders by the favorable vote of (1) a majority of the
Board of Directors, and (2) not less than 80% of the Continuing Directors, and


                                      -23-
<PAGE>

any such amendment, addition, alteration or repeal so recommended shall require
only the vote, if any, required under the applicable provisions of the Rhode
Island Business Corporation Law.

      TENTH: (a) No director of the Corporation shall be liable to the
Corporation or to its stockholders for monetary damages for breach of the
director's duty as a director; provided, however, that this Article TENTH shall
not eliminate or limit the liability of a director: (i) for any breach of the
director's duty of loyalty to the Corporation or its stockholders; (ii) for acts
or omissions not in good faith or which involve intentional misconduct or a
knowing violation of law; (iii) the liability imposed pursuant to the provisions
of R.I.G.L. Section 7-1.1-43 (as in effect or as hereafter amended); or (iv) for
any transaction from which the director derived an improper personal benefit
unless said transaction is permitted by R.I.G.L. Section 7-1.1-37.1 (as in
effect or as hereafter amended). If the Rhode Island General Laws are amended
after the adoption of this Article TENTH to authorize corporate action further
eliminating or limiting the personal liability of directors, then the liability
of each director of the Corporation shall be eliminated or limited to the
fullest extent permitted by the Rhode Island General Laws, as so amended.
Neither the amendment nor repeal of this Article TENTH nor the adoption of any
provision of these Articles of Incorporation inconsistent with this Article
TENTH shall eliminate or reduce the effect of this Article TENTH in respect of
any matter occurring, or any cause of action, suit or claim that, but for this
Article TENTH, would occur or arise, prior to such amendment, repeal or adoption
of an inconsistent provision.

      (b) Notwithstanding any other provision of these Articles of
Incorporation, including Section EIGHTH (a), or the Bylaws of the Corporation
(and notwithstanding the fact that some lesser percentage may be specified by
law, these Articles of Incorporation or the Bylaws of the Corporation), and in
addition to such additional vote of the Preferred Stock as may be required by
the provisions of any series thereof or by applicable law, this Article TENTH
shall not be amended, altered, changed or repealed without:

            (1) the affirmative vote of 80% of the Board of Directors and a
      majority of Continuing Directors (as defined in Article SEVENTH of these
      Articles of Incorporation), and

            (2) the affirmative vote as to all stock held by the holders of 80%
      or more of the outstanding Voting Shares (as defined in Article SEVENTH of
      these Articles of Incorporation), voting separately as a class.

      ELEVENTH: The Restated Articles of Incorporation correctly set forth
without change the corresponding provisions of the Articles of Incorporation as
heretofore amended, and supersede the original Articles of Incorporation and all
amendments thereto.


                                      -24-
<PAGE>

                                                                       EXHIBIT A

                            FLEET BOSTON CORPORATION
                 (formerly known as FLEET FINANCIAL GROUP, INC.)
                   SERIES III 10.12% PERPETUAL PREFERRED STOCK

      (a) Designation. The designation of the series of Preferred Stock shall be
"Series III 10.12% Perpetual Preferred Stock" (hereinafter called this "Series")
and the number of shares constituting this Series is One Million One Hundred
Thousand (1,100,000).

      (b) Dividend Rate.

            (1) The holders of shares of this Series shall be entitled to
      receive dividends thereon at a rate of 10.12% per annum computed on the
      basis of an issue price thereof of $100 per share, and no more, payable
      quarterly out of the funds of the Corporation legally available for the
      payment of dividends. Such dividends shall be cumulative from the date of
      original issue of such shares and shall be payable, when, as and if
      declared by the Board, on March 1, June 1, September 1 and December 1 of
      each year, commencing September 1, 1991. Each such dividend shall be paid
      to the holders of record of shares of this Series as they appear on the
      stock register of the Corporation on such record date, not exceeding 30
      days preceding the payment date thereof, as shall be fixed by the Board.
      Dividends on account of arrears for any past quarters may be declared and
      paid at any time, without reference to any regular dividend payment date,
      to holders of record on such date, not exceeding 45 days preceding the
      payment date thereof, as may be fixed by the Board.

            (2) No full dividends shall be declared or paid or set apart for
      payment on the Preferred Stock of any series ranking, as to dividends, on
      a parity with or junior to this Series for any period unless full
      cumulative dividends have been or contemporaneously are declared and paid
      or declared and a sum sufficient for the payment thereof set apart for
      such payment on this Series for all dividend payment periods terminating
      on or prior to the date of payment of such full cumulative dividends. When
      dividends are not paid in full, as aforesaid, upon the shares of this
      Series and any other preferred stock ranking on a parity as to dividends
      with this Series, all dividends declared upon shares of this Series and
      any other class or series of preferred stock of the Corporation ranking on
      a parity as to dividends with this Series shall be declared pro rata so
      that the amount of dividends declared per share on this Series and such
      other preferred stock shall in all cases bear to each other the same ratio
      that accrued dividends per share on the shares of this Series and such
      other preferred stock bear to each other. Holders of shares of this Series
      shall not be entitled to any dividend, whether payable in cash, property
      or stocks, in excess of full cumulative dividends, as herein provided, on


                                      A-1
<PAGE>

      this Series. No interest, or sum of money in lieu of interest, shall be
      payable in respect of any dividend payment or payments on this Series
      which may be in arrears.

            (3) So long as any shares of this Series are outstanding, no
      dividend (other than a dividend in Common Stock or in any other stock
      ranking junior to this Series as to dividends and upon liquidation and
      other than as provided in paragraph (2) of this Section (b)) shall be
      declared or paid or set aside for payment or other distribution declared
      or made upon the Common Stock or upon any other stock ranking junior to or
      on a parity with this Series as to dividends or upon liquidation, nor
      shall any Common Stock nor any other stock of the Corporation ranking
      junior to or on a parity with this Series as to dividends or upon
      liquidation be redeemed, purchased or otherwise acquired for any
      consideration (or any moneys be paid to or made available for a sinking
      fund for the redemption of any shares of any such stock) by the
      Corporation (except by conversion into or exchange for stock of the
      Corporation ranking junior to this Series as to dividends and upon
      liquidation) unless, in each case, the full cumulative dividends on all
      outstanding shares of this Series shall have been paid for all past
      dividend payment periods.

            (4) Dividends payable on this Series for any period, including the
      period from the original issue of such shares until September 1, 1991,
      shall be computed on the basis of a 360-day year consisting of twelve
      30-day months.

      (c) Redemption.

            (1) The shares of this Series shall not be redeemable prior to June
      1, 1996. On and after June 1, 1996, the Corporation, at its option, may
      redeem shares of this Series, as a whole or in part, at any time or from
      time to time, at a redemption price per share as follows:

      If redeemed during the twelve-month period beginning June 1, 1996 -
      $105.060 per share

      If redeemed during the twelve-month period beginning June 1, 1997 -
      $104.048 per share

      If redeemed during the twelve-month period beginning June 1, 1998 -
      $103.036 per share

      If redeemed during the twelve-month period beginning June 1, 1999 -
      $102.024 per share

      If redeemed during the twelve-month period beginning June 1, 2000 -
      $101.012 per share

      If redeemed at any time from and after June 1, 2001 - $100.000 per share

plus, in each case, accrued and unpaid dividends thereof to the date fixed for
redemption.


                                      A-2
<PAGE>

            (2) In the event that fewer than all the outstanding shares of this
      Series are to be redeemed, the number of shares to be redeemed shall be
      determined by the Board and the shares to be redeemed shall be determined
      by lot or pro rata as may be determined by the Board or by any other
      method as may be determined by the Board in its sole discretion to be
      equitable.

            (3) In the event the Corporation shall redeem shares of this Series,
      notice of such redemption shall be given by first class mail, postage
      prepaid, mailed not less than 30 nor more than 60 days prior to the
      redemption date, to each holder of record of the shares to be redeemed, at
      such holder's address as the same appears on the stock register of the
      Corporation. Each such notice shall state: (i) the redemption date; (ii)
      the number of shares of this Series to be redeemed and, if fewer than all
      the shares held by such holder are to be redeemed, the number of such
      shares to be redeemed from such holder; (iii) the redemption price; (iv)
      the place or places where certificates for such shares are to be
      surrendered for payment of the redemption price; and (v) that dividends on
      the shares to be redeemed will cease to accrue on such redemption date.

            (4) Notice having been mailed as aforesaid, from and after the
      redemption date (unless default shall be made by the Corporation in
      providing money for the payment of the redemption price) dividends on the
      shares of this Series so called for redemption shall cease to accrue, and
      said shares shall no longer be deemed to be outstanding, and all rights of
      the holders thereof as stockholders of the Corporation (except the right
      to receive from the Corporation the redemption price) shall cease. Upon
      surrender in accordance with said notice of the certificates for any
      shares so redeemed (properly endorsed or assigned for transfer, if the
      Board shall so require and the notice shall so state), such shares shall
      be redeemed by the Corporation at the aforesaid redemption price. In case
      fewer than all the shares represented by any such certificate are
      redeemed, a new certificate shall be issued representing the unredeemed
      shares without cost to the holder thereof.

            (5) Notwithstanding the foregoing provisions of this Section (c), if
      any dividends on this Series are in arrears, no shares of this Series
      shall be redeemed unless all outstanding shares of this Series are
      simultaneously redeemed, and the Corporation shall not purchase or
      otherwise acquire any shares of this Series; provided, however, that the
      foregoing shall not prevent the purchase or acquisition of shares of this
      Series pursuant to a purchase or exchange offer made on the same terms to
      holders of all outstanding shares of this Series.

      (d) Liquidation Rights.

            (1) Upon the dissolution, liquidation or winding up of the
      Corporation, the holders of the shares of this Series shall be entitled to
      receive and be paid out of the assets of the Corporation available for
      distribution to its stockholders,


                                      A-3
<PAGE>

      before any payment or distribution shall be made on the Common Stock or on
      any other class of stock ranking junior to the shares of this Series upon
      liquidation, the amount of $100 per share, plus a sum equal to all
      dividends (whether or not earned or declared) on such shares accrued and
      unpaid thereon to the date of final distribution.

            (2) Neither the sale of all or substantially all the property or
      business of the Corporation nor the merger or consolidation of the
      Corporation into or with any other corporation or the merger or
      consolidation of any other corporation into or with the Corporation, shall
      be deemed to be a dissolution, liquidation or winding up, voluntary or
      involuntary, for the purposes of this Section (d).

            (3) After the payment to the holders of the shares of this Series of
      the full preferential amounts provided for in this Section (d), the
      holders of this Series as such shall have no right or claim to any of the
      remaining assets of the Corporation.

            (4) In the event the assets of the Corporation available for
      distribution to the holders of shares of this Series upon any dissolution,
      liquidation or winding up of the Corporation, whether voluntary or
      involuntary, shall be insufficient to pay in full all amounts to which
      such holders are entitled pursuant to paragraph (1) of this Section (d),
      no such distribution shall be made on account of any shares of any other
      class or series of Preferred Stock ranking on a parity with the shares of
      this Series upon such dissolution, liquidation or winding up unless
      proportionate distributive amounts shall be paid on account of the shares
      of this Series, ratably, in proportion to the full distributable amounts
      for which holders of all such parity shares are respectively entitled upon
      such dissolution, liquidation or winding up.

      (e) Conversion or Exchange. The holders of shares of this Series shall not
have any rights herein to convert such shares into or exchange such shares for
shares of any other class or classes or of any other series of any class or
classes of capital stock of the Corporation.

      (f) Voting. The shares of this Series shall not have any voting powers,
either general or special except that:

            (1) Unless the vote or consent of the holders of a greater number of
      shares shall then be required by law, the consent of the holders of at
      least 66 2/3% of all of the shares of this Series at the time outstanding,
      given in person or by proxy, either in writing or by a vote at a meeting
      called for the purpose at which the holders of shares of this Series shall
      vote together as a separate class, shall be necessary for authorizing,
      effecting or validating the amendment, alteration or repeal of any of the
      provisions of the Articles of Incorporation or of any certificate
      amendatory thereof or supplemental thereto (including any Certificate of
      the Voting Powers, Designations, Preferences and Relative, Participating,
      Optional or


                                      A-4
<PAGE>

      Other Special Rights and the Qualifications, Limitations or Restrictions
      thereof, or any similar document relating to any series of Preferred
      Stock) which would adversely affect the preferences, rights, powers or
      privileges of this Series;

            (2) Unless "the vote or consent of the holders of a greater number
      of shares shall then be required by law, the consent of the holders of at
      least 66 2/3% of all of the shares of this Series and all other series of
      Preferred Stock ranking on a parity with shares of this Series, either as
      to dividends or upon liquidation, at the time outstanding, given in person
      or by proxy, either in writing or by a vote at a meeting called for the
      purpose at which the holders of shares of this Series and such other
      series of Preferred Stock shall vote together as a single class without
      regard to series, shall be necessary for authorizing effecting, increasing
      or validating the creation, authorization or issue of any shares of any
      class of stock of the Corporation ranking prior to the shares of this
      Series as to dividends or upon liquidation, or the reclassification of any
      authorized stock of the Corporation into any such prior shares, or the
      creation, authorization or issue of any obligation or security
      convertible, into or evidencing the right to purchase any such prior
      shares.

            (3) If, at the time of any annual meeting of stockholders for the
      election of directors, a default in preference dividends on any series of
      the Preferred Stock or any other class or series of preferred stock of the
      Corporation (other than the Corporation's Series II 6 1/2% Cumulative
      Convertible Preferred Stock (the "Series II Preferred") and any other
      class or series of the Corporation's preferred stock expressly entitled to
      elect additional directors to the Board by a vote separate and distinct
      from the vote provided for in this paragraph (3) ("Voting Preferred"))
      shall exist, the number of directors constituting the Board shall be
      increased by two (without duplication of any increase made pursuant to the
      terms of any other class or series of the Corporation's preferred stock
      other than the Series II Preferred and any Voting Preferred) and the
      holders of the Corporation's preferred stock of all classes and series
      (other than the Series II Preferred and any such Voting Preferred) shall
      have the right at such meeting, voting together as a single class without
      regard to class or series, to the exclusion of the holders of Common
      Stock, the Series II Preferred and the Voting Preferred, to elect two
      directors of the Corporation to fill such newly created directorships.
      Such right shall continue until there are no dividends in arrears upon
      shares of any class or series of the Corporation's preferred stock ranking
      prior to or on a parity with shares of this Series as to dividends (other
      than the Series II Preferred and any Voting Preferred). Each director
      elected by the holders of shares of any series of the Preferred Stock or
      any other class or series of the Corporation's preferred stock in an
      election provided for by this paragraph (3) (herein called a "Preferred
      Director") shall continue to serve as such director for the full term for
      which he shall have been elected, notwithstanding that prior to the end of
      such term a default in preference dividends shall cease to exist. Any
      Preferred Director may be removed by, and shall not be removed except by,
      the vote of the holders of


                                      A-5
<PAGE>

      record of the outstanding shares of the Corporation's preferred stock
      entitled to have originally voted for such director's election, voting
      together as a single class without regard to class or series, at a meeting
      of the stockholders, or of the holders of shares of the Corporation's
      preferred stock, called for that purpose. So long as a default in any
      preference dividends on any series of the Preferred Stock or any other
      class or series of preferred stock of the Corporation shall exist (other
      then the Series II Preferred and any Voting Preferred) (A) any vacancy in
      the office of a Preferred Director may be filled (except as provided in
      the following clause (B)) by an instrument in writing signed by the
      remaining Preferred Director and filed with the Corporation and (B) in the
      case of the removal of any Preferred Director, the vacancy may be filled
      by the vote of the holders of the outstanding shares of the Corporation's
      preferred stock entitled to have originally voted for the removed
      director's election, voting together as a single class without regard to
      class or series, at the same meeting at which such removal shall be voted.
      Each director appointed as aforesaid shall be deemed for all purposes
      hereto to be a Preferred Director. Whenever the term of office of the
      Preferred Directors shall end and a default in preference dividends shall
      no longer exist, the number of directors constituting the Board shall be
      reduced by two. For purposes hereof, a "default in preference dividends"
      on any series of the Preferred Stock or any other class or series of
      preferred stock of the Corporation shall be deemed to have occurred
      whenever the amount of accrued dividends upon such class or series of the
      Corporation's preferred stock shall be equivalent to six full quarterly
      dividends or more, and, having so occurred, such default shall be "deemed
      to exist thereafter until, but only until, all accrued dividends on all
      such shares of the Corporation's preferred stock of each and every series
      then outstanding (other than the Series II Preferred, any Voting Preferred
      or shares of any class or series ranking junior to shares of this Series
      as to dividends) shall have been paid to the end of the last preceding
      quarterly dividend period.

      (g) Reacquired Shares. Shares of this Series which have been issued and
reacquired through redemption or purchase shall, upon compliance with an
applicable provision of the Rhode Island Business Corporation Act, have the
status of authorized and unissued shares of Preferred Stock and may be reissued,
but only as part of a new series of Preferred Stock to be created by resolution
or resolutions of the Board.

      (h) Relation to Existing Preferred Classes of Stock. Shares of this Series
are equal in rank and preference with all other series of the Preferred Stock
outstanding on the date of original issue of the shares of this Series and the
Preferred Stock with Cumulative and Adjustable Dividends, $20.00 par value, and
are senior in rank and preference to the Common Stock and the Cumulative
Participating Junior Preferred Stock of the Corporation.

      (i) Relation to Other Preferred Classes of Stock. For purposes of this
resolution, any stock of any class or classes of the Corporation shall be deemed
to rank:


                                      A-6
<PAGE>

            (1) prior to the shares of this Series, either as to dividends or
      upon liquidation, if the holders of such class or classes shall be
      entitled to the receipt of dividends or of amounts distributable upon
      dissolution, liquidation or winding up of the Corporation, as the case may
      be, in preference or priority to the holders of shares of this Series;

            (2) on a parity with shares of this Series, either as to dividends
      or upon liquidation, whether or not the dividend rates, dividend payment
      dates or redemption or liquidation prices per share or sinking fund
      provisions, if any, be different from those of this Series, if the holders
      of such stock shall be entitled to the receipt of dividends or of amounts
      distributable upon dissolution, liquidation or winding up of the
      Corporation, as the case may be, in proportion to their respective
      dividend rates or liquidation prices, without preference or priority, one
      over the other, as between the holders of such stock and the holders of
      shares of this Series; and

            (3) junior to the shares of this Series, either as to dividends or
      upon liquidation, if such class shall be Common Stock or if the holders of
      shares of this Series shall be entitled to receipt of dividends or of
      amounts distributable upon dissolution, liquidation or winding up of the
      Corporation, as the case may be, in preference or priority to the holders
      of shares of such class or classes.


                                      A-7
<PAGE>

                                                                       EXHIBIT B

                            FLEET BOSTON CORPORATION
                 (formerly known as FLEET FINANCIAL GROUP, INC.)
                   SERIES IV 9.375% PERPETUAL PREFERRED STOCK


      (a) Designation. The designation of the series of Preferred Stock shall be
"Series IV 9.375% Perpetual Preferred Stock" (hereinafter called this "Series")
and the number of shares constituting this Series is One Million (1,000,000).

      (b) Dividend Rate.

            (1) The holders of shares of this Series shall be entitled to
      receive dividends thereon at a rate of 9.375% per annum computed on the
      basis of an issue price thereof of $100 per share, and no more, payable
      quarterly out of the funds of the Corporation legally available for the
      payment of dividends. Such dividends shall be cumulative from the date of
      original issue of such shares and shall be payable, when, as and if
      declared by the Board, on March 1, June 1, September 1 and December 1 of
      each year, commencing March 1, 1992. Each such dividend shall be paid to
      the holders of record of shares of this Series as they appear on the stock
      register of the Corporation on such record date, not exceeding 30 days
      preceding the payment date thereof, as shall be fixed by the Board.
      Dividends on account of arrears for any past quarters may be declared and
      paid at any time, without reference to any regular dividend payment date,
      to holders of record on such date, not exceeding 45 days preceding the
      payment date thereof, as may be fixed by the Board.

            (2) No full dividends shall be declared or paid or set apart for
      payment on the Preferred Stock of any series ranking, as to dividends, on
      a parity with or junior to this Series for any period unless full
      cumulative dividends have been or contemporaneously are declared and paid
      or declared and a sum sufficient for the payment thereof set apart for
      such payment on this Series for all dividend payment periods terminating
      on or prior to the date of payment of such full cumulative dividends. When
      dividends are not paid in full, as aforesaid, upon the shares of this
      Series and any other preferred stock ranking on a parity as to dividends
      with this Series, all dividends declared upon shares of this Series and
      any other class or series of preferred stock of the Corporation ranking on
      a parity as to dividends with this Series shall be declared pro rata so
      that the amount of dividends declared per share on this Series and such
      other preferred stock shall in all cases bear to each other the same ratio
      that accrued dividends per share on the shares of this Series and such
      other preferred stock bear to each other. Holders of shares of this Series
      shall not be entitled to any dividend, whether payable in cash, property
      or stocks, in excess of full cumulative dividends, as herein provided, on


                                      B-1
<PAGE>

      this Series. No interest, or sum of money in lieu of interest, shall be
      payable in respect of any dividend payment or payments on this Series
      which may be in arrears.

            (3) So long as any shares of this Series are outstanding, no
      dividend (other than a dividend in Common Stock or in any other stock
      ranking junior to this Series as to dividends and upon liquidation and
      other than as provided in paragraph (2) of this Section (b)) shall be
      declared or paid or set aside for payment or other distribution declared
      or made upon the Common Stock or upon any other stock ranking junior to or
      on a parity with this Series as to dividends or upon liquidation, nor
      shall any Common Stock nor any other stock of the Corporation ranking
      junior to or on a parity with this Series as to dividends or upon
      liquidation be redeemed, purchased or otherwise acquired for any
      consideration (or any moneys be paid to or made available for a sinking
      fund for the redemption of any shares of any such stock) by the
      Corporation (except by conversion into or exchange for stock of the
      Corporation ranking junior to this Series as to dividends and upon
      liquidation) unless, in each case, the full cumulative dividends on all
      outstanding shares of this Series shall have been paid for all past
      dividend payment periods.

            (4) Dividends payable on this Series for any period, including the
      period from the original issue of such shares until March 1, 1992, shall
      be computed on the basis of a 360-day year consisting of twelve 30-day
      months.

            (c) Redemption.

            (1) The shares of this Series shall not be redeemable prior to
      December 1, 1996. On and after December 1, 1996, the Corporation, at its
      option, may redeem shares of this Series, in whole or in part, at any time
      or from time to time, at a redemption price of $100 per share, plus
      accrued and unpaid dividends thereon to the date fixed for redemption.

            (2) In the event that fewer than all the outstanding shares of this
      Series are to be redeemed, the number of shares to be redeemed shall be
      determined by the Board and the shares to be redeemed shall be determined
      by lot or pro rata as may be determined by the Board or by any other
      method as may be determined by the Board in its sole discretion to be
      equitable.

            (3) In the event the Corporation shall redeem shares of this Series,
      notice of such redemption shall be given by first class mail, postage
      prepaid, mailed not less than 30 nor more than 60 days prior to the
      redemption date, to each holder of record of the shares to be redeemed, at
      such holders address as the same appears on the stock register of the
      corporation. Each such notice shall state: (i) the redemption date; (ii)
      the number of shares of this Series to be redeemed and, if fewer than all
      the shares held by such holder are to be redeemed,


                                      B-2
<PAGE>

      the number of such shares to be redeemed from such holder; (iii) the
      redemption price; (iv) the place or places where certificates for such
      shares are to be surrendered for payment of the redemption price; and (v)
      that dividends on the shares to be redeemed will cease to accrue on such
      redemption date.

            (4) Notice having been mailed as aforesaid, from and after the
      redemption date (unless default shall be made by the Corporation in
      providing money for the payment of the redemption price) dividends on the
      shares of this Series so called for redemption shall cease to accrue, and
      said shares shall no longer be deemed to be outstanding, and all rights of
      the holders thereof as stockholders of the Corporation (except the right
      to receive from the Corporation the redemption price) shall cease. Upon
      surrender in accordance with said notice of the certificates for any
      shares so redeemed (properly endorsed or assigned for transfer, if the
      Board shall so require and the notice shall so state), such shares shall
      be redeemed by the Corporation at the aforesaid redemption price. In case
      fewer than all the shares represented by any such certificate are
      redeemed, a new certificate shall be issued representing the unredeemed
      shares without cost to the holder thereof.

            (5) Notwithstanding the foregoing provisions of this Section (c), if
      any dividends on this Series are in arrears, no shares of this Series
      shall be redeemed unless all outstanding shares of this Series are
      simultaneously redeemed, and the Corporation shall not purchase or
      otherwise acquire any shares of this Series; provided, however, that the
      foregoing shall not prevent the purchase or acquisition of shares of this
      Series pursuant to a purchase or exchange offer made on the same terms to
      holders of all outstanding shares of this Series.

            (d) Liquidation Rights.

            (1) Upon the dissolution, liquidation or winding up of the
      Corporation, the holders of the shares of this Series shall be entitled to
      receive and be paid out of the assets of the Corporation available for
      distribution to its stockholders, before any payment or distribution shall
      be made on the Common Stock or on any other class of stock ranking junior
      to the shares of this Series upon liquidation, the amount of $100 per
      share, plus a sum equal to all dividends (whether or not earned or
      declared) on such shares accrued and unpaid thereon to the date of final
      distribution.

            (2) Neither the sale of all or substantially all the property or
      business of the Corporation nor the merger or consolidation of the
      Corporation into or with any other corporation or the merger or
      consolidation of any other corporation into or with the Corporation, shall
      be deemed to be a dissolution, liquidation or winding up, voluntary or
      involuntary, for the purposes of this Section (d).


                                      B-3
<PAGE>

            (3) After the payment to the holders of the shares of this Series of
      the full preferential amounts provided for in this Section (d), the
      holders of this Series as such shall have no right or claim to any of the
      remaining assets of the Corporation.

            (4) In the event the assets of the Corporation available for
      distribution to the holders of shares of this Series upon any dissolution,
      liquidation or winding up of the Corporation, whether voluntary or
      involuntary, shall be insufficient to pay in full all amounts to which
      such holders are entitled pursuant to paragraph (1) of this Section (d),
      no such distribution shall be made on account of any shares of any other
      class or series of Preferred Stock ranking on a parity with the shares of
      this Series upon such dissolution, liquidation or winding up unless
      proportionate distributive amounts shall be paid on account of the shares
      of this Series, ratably, in proportion to the full distributable amounts
      for which holders of all such parity shares are respectively entitled upon
      such dissolution, liquidation or winding up.

      (e) Conversion or Exchange. The holders of shares of this Series shall not
have any rights herein to convert such shares into or exchange such shares for
shares of any other class or classes or of any other series of any class or
classes of capital stock of the Corporation.

      (f) Voting. The shares of this Series shall not have any voting powers,
either general or special, except that:

            (1) Unless the vote or consent of the holders of a greater number of
      shares shall then be required by law, the consent of the holders of at
      least 66 2/3% of all of the shares of this Series at the time outstanding,
      given in person or by proxy, either in writing or by a vote at a meeting
      called for the purpose at which the holders of shares of this Series shall
      vote together as a separate class, shall be necessary for authorizing,
      effecting or validating the amendment, alteration or repeal of any of the
      provisions of the Articles of Incorporation or of any certificate
      amendatory thereof or supplemental thereto (including any Certificate of
      the Voting Powers, Designations, Preferences and Relative, Participating,
      Optional or Other Special Rights, and the Qualifications, Limitations or
      Restrictions thereof, or any similar document relating to any series of
      Preferred Stock) which would adversely affect the preferences, rights,
      powers or privileges of this Series;

            (2) Unless the vote or consent of the holders of a greater number of
      shares shall then be required by law, the consent of the holders of at
      least 66 2/3% of all of the shares of this Series and all other series of
      Preferred Stock ranking on a parity with shares of this Series, either as
      to dividends or upon liquidation, at the time outstanding, given in person
      or by proxy, either in writing or by a vote at a meeting called for the
      purpose at which the holders of shares of this Series and such other
      series of Preferred Stock shall vote together as a single class without
      regard to series, shall be necessary for authorizing, effecting,
      increasing or


                                      B-4
<PAGE>

      validating the creation, authorization or issue of any shares of any class
      of stock of the Corporation ranking prior to the shares of this Series as
      to dividends or upon liquidation, or the reclassification of any
      authorized stock of the Corporation into any such prior shares, or the
      creation, authorization or issue of any obligation or security convertible
      into or evidencing the right to purchase any such prior shares.

            (3) If, at the time of any annual meeting of stockholders for the
      election of directors, a default in preference dividends on any series of
      the Preferred Stock or any other class or series of preferred stock of the
      Corporation (other than the Corporation's Series II 6 1/2% Cumulative
      Convertible Preferred Stock (the "Series II Preferred") and any other
      class or series of the Corporation's preferred stock expressly entitled to
      elect additional directors to the Board by a vote separate and distinct
      from the vote provided for in this paragraph (3) ("Voting Preferred"))
      shall exist, the number of directors constituting the Board shall be
      increased by two (without duplication of any increase made pursuant to the
      terms of any other class or series of the Corporation's preferred stock
      other than the Series II Preferred and any Voting Preferred) and the
      holders of the Corporation's preferred stock of all classes and series
      (other than the Series II Preferred and any such Voting Preferred) shall
      have the right at such meeting, voting together as a single class without
      regard to class or series, to the exclusion of the holders of Common
      Stock, the Series II Preferred and the Voting Preferred, to elect two
      directors of the Corporation to fill such newly created directorships.
      Such right shall continue until there are no dividends in arrears upon
      shares of any class or series of the Corporation's preferred stock ranking
      prior to or on a parity with shares of this Series as to dividends (other
      than the Series II Preferred and any Voting Preferred). Each director
      elected by the holders of shares of any series of the Preferred Stock or
      any other class or series of the Corporation's preferred stock in an
      election provided for by this paragraph (3) (herein called a "Preferred
      Director") shall continue to serve as such director for the full term for
      which he shall have been elected, notwithstanding that prior to the end of
      such term a default in preference dividends shall cease to exist. Any
      Preferred Director may be removed by, and shall not be removed except by,
      the vote of the holders of record of the outstanding shares of the
      Corporation's preferred stock entitled to have originally voted for such
      director's election, voting together as a single class without regard to
      class or series, at a meeting of the stockholders, or of the holders of
      shares of the Corporation's preferred stock, called for that purpose so
      long as a default in any preference dividends on any series of the
      Preferred Stock or any other class or series of preferred stock of the
      Corporation shall exist (other than the Series II Preferred and any Voting
      Preferred) (A) any vacancy in the office of a Preferred Director may be
      filled (except as provided in the following clause (B)) by an instrument
      in writing signed by the remaining Preferred Director and filed with the
      Corporation and (B) in the case of the removal of any Preferred Director,
      the vacancy may be filled by the vote of the holders of the outstanding
      shares of the Corporation's preferred stock entitled to have originally
      voted for the removed


                                      B-5
<PAGE>

      director's election, voting together as a single class without regard to
      class or series, at the same meeting at which such removal shall be voted.
      Each director appointed as aforesaid shall be deemed for all purposes
      hereto to be a Preferred Director.

            Whenever the term of office of the Preferred Directors shall end and
      a default in preference dividends shall no longer exist, the number of
      directors constituting the Board shall be reduced by two. For purposes
      hereof, a "default in preference dividends" on any series of the Preferred
      Stock or any other class or series of preferred stock of the Corporation
      shall be deemed to have occurred whenever the amount of accrued dividends
      upon such class or series of the Corporation's preferred stock shall be
      equivalent to six full quarterly dividends or more, and, having so
      occurred, such default shall be deemed to exist thereafter until, but only
      until, all accrued dividends on all such shares of the Corporation's
      preferred stock of each and every series then outstanding (other than the
      Series II Preferred, any Voting Preferred or shares of any class or series
      ranking junior to shares of this Series as to dividends) shall have been
      paid to the end of the last preceding quarterly dividend period.

      (g) Reacquired Shares. Shares of this Series which have been issued and
reacquired through redemption or purchase shall, upon compliance with an
applicable provision of the Rhode Island Business Corporation Act, have the
status of authorized and unissued shares of Preferred Stock and may be reissued
but only as part of a new series of Preferred Stock to be created by resolution
or resolutions of the Board.

      (h) Relation to Existing Preferred Classes of Stock. Shares of this Series
are equal in rank and preference with all other series of the Preferred Stock
outstanding on the date of original issue of the shares of this Series and the
Preferred Stock with Cumulative and Adjustable Dividends, $20.00 par value, and
are senior in rank and preference to the Common Stock and the Cumulative
Participating Junior Preferred Stock of the Corporation.

      (i) Relation to Other Preferred Classes of Stock. For purposes of this
resolution, any stock, of any class or classes of the Corporation shall be
deemed to rank:

            (1) prior to the shares of this Series, either as to dividends or
      upon liquidation, if the holders of such class or classes shall be
      entitled to the receipt of dividends or of amounts distributable upon
      dissolution, liquidation or winding up of the Corporation, as the case may
      be, in preference or priority to the holders of shares of this Series;

            (2) on a parity with shares of this Series, either as to dividends
      or upon liquidation, whether or not the dividend rates, dividend payment
      dates or redemption or liquidation prices per share or sinking fund
      provisions, if any, be different from those of this Series if the holders
      of such stock shall be entitled to the receipt of dividends or of amounts
      distributable upon dissolution, liquidation


                                      B-6
<PAGE>

      or winding up of the Corporation, as the case may be, in proportion to
      their respective dividend rates or liquidation prices, without preference
      or priority, one over the other, as between the holders of such stock and
      the holders of shares of this Series; and

            (3) junior to the shares of this Series, either as to dividends or
      upon liquidation, if such class shall be Common Stock or if the holders of
      shares of this Series shall be entitled to receipt of dividends or of
      amounts distributable upon dissolution, liquidation or winding up of the
      Corporation, as the case may be, in preference or priority to the holders
      of shares of such class or classes.


                                      B-7
<PAGE>

                                                                       EXHIBIT C

                            FLEET BOSTON CORPORATION
                 (formerly known as FLEET FINANCIAL GROUP, INC.)
                        DUAL CONVERTIBLE PREFERRED STOCK

      (a) Designation. The designation of this series of Preferred Stock created
by this resolution shall be "Dual Convertible Preferred Stock" (the "Dual
Convertible Preferred Stock") consisting of 1,415,000 shares. The stated value
of the Dual Convertible Preferred Stock shall be $200 per share.

      (b) Rank. The Dual Convertible Preferred Stock shall, with respect to
dividend rights and rights on liquidation, winding up and dissolution, rank
prior to the Common Stock, par value $1.00 per share (the "Common Stock"), of
the Corporation. (All equity securities of the Corporation to which the Dual
Convertible Preferred Stock ranks prior with respect to dividend rights and
rights on liquidation, winding up and dissolution, including the Common Stock,
are collectively referred to herein as the "Junior Securities", all equity
securities of the Corporation with which the Dual Convertible Preferred Stock
ranks on a parity with respect to dividend rights and rights on liquidation,
winding up and dissolution are collectively referred to herein as the "Parity
Securities" and all equity securities of the Corporation to which the Dual
Convertible Preferred Stock ranks junior, whether with respect to dividends or
upon liquidation, dissolution, winding-up or otherwise, are collectively
referred to herein as the "Senior Securities.") The Dual Convertible Preferred
Stock shall be subject to the creation of Junior Securities, Parity Securities
and Senior Securities, subject, in the case of Senior Securities, to obtaining
the approval of the holders of the shares of the Dual Convertible Preferred
Stock in accordance with paragraph (h).

      (c) Dividends.

            (i) The holders of the shares of Dual Convertible Preferred Stock
      shall be entitled to receive, out of funds legally available for the
      payment of dividends, cumulative dividends in an amount equal to 50% of
      the dividends declared on the common stock, par value $.01 per share
      ("Holding Common Stock"), of Fleet/Norstar Holding Company, Inc., a Rhode
      Island corporation ("Holding"), and its successor or assign; provided,
      however, that dividends shall not become payable on the shares of the Dual
      Convertible Preferred Stock until an aggregate of $15 million of dividends
      have been declared by Holding and shall only become payable to the extent
      of dividends declared by Holding in excess of such amount; and, provided
      further, that the amount of such dividends shall be subject to reduction
      in accordance with paragraph (f) (iv); and, provided further, that
      dividends shall not become payable on the shares of the Dual Convertible
      Preferred Stock as a result of the declaration of the Dividend Note (as
      hereinafter defined) or other amounts payable as dividends by Holding to
      the Corporation pursuant to the Tax Allocation Agreement (as hereinafter
      defined). Such dividends shall be payable from time to time as declared by
      the Board (each of such dates being a "dividend payment date"), in
      preference to dividends on the


                                      C-1
<PAGE>

      Junior Securities. Such dividends shall be paid to the holders of record
      at the close of business on the tenth business day immediately preceding
      each dividend payment date (each of such dates being a "dividend payment
      record date"). Each of such dividends shall be fully cumulative and shall
      accrue without interest, until paid.

            (ii) All dividends paid with respect to shares of the Dual
      Convertible Preferred Stock pursuant to paragraph (c)(i) shall be paid pro
      rata to the holders entitled thereto.

            (iii) No full dividends shall be declared by the Board of Directors
      or paid or set apart for payment by the Corporation on any Parity
      Securities for any period unless full cumulative accrued dividends have
      been or contemporaneously are declared and paid or declared and a sum set
      apart sufficient for such payment on the Dual Convertible Preferred Stock.
      If any dividends are not paid in full upon the shares of the Dual
      Convertible Preferred Stock and any other Parity Securities, all dividends
      declared upon shares of the Dual Convertible Preferred Stock and any other
      Parity Securities shall be declared pro rata so that the amount of
      dividends declared per share of the Dual Convertible Preferred Stock and
      such Parity Securities shall in all cases bear to each other the same
      ratio that accrued dividends per share on the Dual Convertible Preferred
      Stock and such Parity Securities bear to each other. No interest, or sum
      of money in lieu of interest, shall be payable in respect of any dividend
      payment or payments on the Dual Convertible Preferred Stock or any other
      Parity Securities which may be in arrears. Any dividend not paid pursuant
      to paragraph (c)(i) hereof or this paragraph (c)(iii) shall be fully
      cumulative and shall accrue (whether or not declared), without interest,
      as set forth in paragraph (c)(i) hereof.

            (iv) (A) Holders of shares of the Dual Convertible Preferred Stock
      shall be entitled to receive the dividends provided for in paragraph
      (c)(i) hereof in preference to and in priority over any dividends upon any
      of the Junior Securities.

            (B) So long as any shares of the Dual Convertible Preferred Stock
      are outstanding, the Board of Directors shall not declare, and the
      Corporation shall not pay or set apart for payment, any dividend on any of
      the Junior Securities or make any payment on account of, or set apart for
      payment money for a sinking or other similar fund for, the repurchase,
      redemption or other retirement of, any of the Junior Securities or Parity
      Securities or any warrants, rights or options exercisable for or
      convertible into any of the Junior Securities or Parity Securities, or
      make any distribution in respect of the Junior Securities, either directly
      or indirectly, and whether in cash, obligations or shares of the
      Corporation or other property (other than distributions or dividends in
      Junior Securities to the holders of Junior Securities), and shall not
      permit any corporation or other entity directly or indirectly controlled
      by the Corporation to purchase or redeem any of the Junior Securities or
      Parity Securities or any warrants, rights, calls or options


                                      C-2
<PAGE>

      exercisable for or convertible into any of the Junior Securities or Parity
      Securities unless prior to or concurrently with such declaration, payment,
      setting apart for payment, repurchase, redemption or other retirement or
      distribution, as the case may be, all accrued and unpaid dividends on
      shares of the Dual Convertible Preferred Stock not paid on the dates
      provided for in paragraph (c)(i) hereof shall have been or be paid;
      provided, however, that the foregoing restriction shall not prohibit the
      Corporation from redeeming the rights outstanding under that certain
      Rights Agreement dated as of November 21, 1990, as amended, between the
      Corporation and Fleet National Bank, for a redemption price not in excess
      of $.01 per right.

      (d) Payment in Liquidation.

            (i) In the event of any voluntary or involuntary liquidation,
      dissolution or winding up of the affairs of the Corporation, the holders
      of shares of Dual Convertible Preferred Stock then outstanding shall be
      entitled to be paid out of the assets of the Corporation available for
      distribution to its shareholders an amount in cash equal to $200 for each
      share outstanding, plus an amount in cash equal to all accrued but unpaid
      dividends thereon to the date of liquidation, dissolution or winding up,
      before any payment shall be made or any assets distributed to the holders
      of any of the Junior Securities. If the assets of the Corporation are not
      sufficient to pay in full the liquidation payments payable to the holders
      of outstanding shares of the Dual Convertible Preferred Stock and any
      Parity Securities, then the holders of all such shares shall share ratably
      in such distribution of assets in accordance with the amount which would
      be payable on such distribution if the amounts to which the holders of
      outstanding shares of Dual Convertible Preferred Stock and the holders of
      outstanding shares of such Parity Securities are entitled were paid in
      full.

            (ii) For the purposes of this paragraph (d), neither the voluntary
      sale, conveyance, lease, exchange or transfer (for cash, shares of stock,
      securities or other consideration) of all or substantially all of the
      property or assets of the Corporation nor the consolidation or merger of
      the Corporation with or into one or more other corporations nor the
      consolidation or merger of one or more corporations with or into the
      Corporation shall be deemed to be a voluntary or involuntary liquidation,
      dissolution or winding up.

      (e) Common Stock Conversion.

            (i) Upon the terms and in the manner set forth in this paragraph (e)
      and subject to the provisions for adjustment contained in paragraph (e)
      (vii), (A) the shares of the Dual Convertible Preferred Stock shall be
      convertible, in whole, but not in part, at the option of the holders
      thereof, at any time after the date that is one year after the Issue Date
      (as hereinafter defined) and (B) each share of the Dual Convertible
      Preferred Stock shall be convertible, from time to time in part,


                                      C-3
<PAGE>

      after the date that is ten years after the Issue Date, or such earlier
      date as provided in paragraph (e)(ii), in either case, upon surrender to
      the Corporation of the certificates for the shares to be converted, into a
      number of fully paid and nonassessable shares of Common Stock equal to the
      aggregate stated value of the Dual Convertible Preferred Stock to be
      converted divided by a conversion price (the "Conversion Price") of
      $17.65. As used herein, the term "Issue Date" shall mean the date of
      initial issuance of the Dual Convertible Preferred Stock.

            (ii) If, prior to the date that is one year after the Issue Date,
      there occurs a sale, conveyance, exchange or transfer (for cash, shares of
      stock, securities or other consideration) of all or substantially all of
      the property or assets of the Corporation or a consolidation or merger of
      the Corporation with or into another corporation in which the shares of
      Common Stock are converted into cash, assets or securities (other than
      shares of Common Stock where the Corporation is the surviving
      corporation), the time when the conversion rights of holders of shares of
      Dual Convertible Preferred Stock into Common Stock become effective shall
      be accelerated and such conversion rights shall be effective at and after
      a time at least 20 business days prior to the consummation of such
      transaction.

            (iii) In order to convert shares of the Dual Convertible Preferred
      Stock into Common Stock, (x) if such shares are converted in whole, but
      not in part, pursuant to paragraph (e)(i)(A) above, there shall be
      delivered to the Corporation written evidence reasonably satisfactory to
      it that the holders of a majority of the shares of Dual Convertible
      Preferred Stock have elected to convert the Dual Convertible Preferred
      Stock into Common Stock (the "Common Stock Conversion Election"), and (y)
      if such shares are converted in part, the holder thereof shall deliver a
      properly completed and duly executed written notice of election to convert
      specifying the number (in whole shares) of the shares of the Dual
      Convertible Preferred Stock to be converted. In either case, each holder
      of shares of the Dual Convertible Preferred Stock shall (A) deliver a
      written notice to the Corporation at its principal office or at the office
      of the agency which may be maintained for such purpose (the "Common Stock
      Conversion Agent") specifying the name or names in which such holder
      wishes the certificate or certificates for shares of Common Stock to be
      issued, (B) surrender the certificate for such shares of Dual Convertible
      Preferred Stock to the Corporation or the Common Stock Conversion Agent,
      accompanied, if so required by the Corporation or the Common Stock
      Conversion Agent, by a written instrument or instruments of transfer in
      form reasonably satisfactory to the Corporation or the Common Stock
      Conversion Agent duly executed by the holder or his attorney duly
      authorized in writing, and (C) pay any transfer or similar tax required by
      paragraph (e)(ix).

            (iv) (A) A "Common Stock Conversion" shall be deemed to have been
      effected at the close of business on the date (the "Common Stock
      Conversion Date") on which the Corporation or the Common Stock Conversion
      Agent shall


                                      C-4
<PAGE>

      have received (x) the written notice of Common Stock Conversion Election,
      or (y) a notice of election to convert, a surrendered certificate, any
      required payments contemplated by paragraph (e) (ix) below, and all other
      required documents. Immediately upon conversion, the rights of the holders
      of converted shares of Dual Convertible Preferred Stock shall cease and
      the persons entitled to receive the shares of Common Stock upon the
      conversion of such shares of Dual Convertible Preferred Stock shall be
      treated for all purposes as having become the beneficial owners of such
      shares of Common Stock; provided, however, that such persons shall be
      entitled to receive when paid dividends accrued on such shares of Dual
      Convertible Preferred Stock to the last preceding dividend payment date
      and unpaid as of the date of such conversion. A Common Stock Conversion
      shall be at the Conversion Price in effect on such date, unless the stock
      transfer books of the Corporation shall be closed on that date, in which
      event such person or persons shall be deemed to have become such holder or
      holders of record of the Common Stock at the close of business on the next
      succeeding day on which such stock transfer books are open, but such
      conversion shall be at the Conversion Price in effect on the Common Stock
      Conversion Date.

            (B) As promptly as practicable after the Common Stock Conversion
      Date, the Corporation shall deliver or cause to be delivered at the office
      or agency of the Common Stock Conversion Agent, to or upon the written
      order of the holders of the surrendered shares of Dual Convertible
      Preferred Stock, a certificate or certificates representing the number of
      fully paid and nonassessable shares of Common Stock, with no personal
      liability attaching to the ownership thereof, free of all taxes with
      respect to the issuance thereof, liens, charges and security interests and
      not subject to any preemptive rights, into which such shares of Dual
      Convertible Preferred Stock have been converted in accordance with the
      provisions of this paragraph (e), and any cash payable in respect of
      fractional shares as provided in paragraph (e)(v).

            (C) Upon the surrender of a certificate representing shares of Dual
      Convertible Preferred Stock that is converted in part, the Corporation
      shall issue or cause to be issued for the holder a new certificate
      representing shares of Dual Convertible Preferred Stock equal in number to
      the unconverted portion of the shares of Dual Convertible Preferred Stock
      represented by the certificate so surrendered.

            (v) No fractional shares or scrip representing fractional shares of
      Common Stock shall be issued upon the conversion or redemption of any
      shares of Dual Convertible Preferred Stock. Instead of any fractional
      interest in a share of Common Stock which would otherwise be deliverable
      upon the conversion or redemption of a share of Dual Convertible Preferred
      Stock, the Corporation shall pay to the holder of such share (a
      "Fractional Shareholder") an amount in cash (computed to the nearest cent)
      equal to the current market price (as defined in paragraph (e)(vii)(E)
      below) thereof on the business day next preceding the day of


                                      C-5
<PAGE>

      conversion or redemption. If more than one share shall be surrendered for
      conversion or redemption at one time by the same holder, the number of
      full shares of Common Stock issuable upon conversion or redemption thereof
      shall be computed on the basis of the aggregate stated value of the shares
      of Dual Convertible Preferred Stock so surrendered.

            (vi) The holders of shares of Dual Convertible Preferred Stock at
      the close of business on a dividend payment record date shall be entitled
      to receive the dividend payable on such shares on the corresponding
      dividend payment date notwithstanding the conversion thereof or the
      Corporation's default in payment of the dividend due on such dividend
      payment date.

            (vii) The Conversion Price shall be subject to adjustment as
      follows:

                  (A) If the Corporation shall (1) declare or pay a dividend on
            its outstanding Common Stock in shares of Common Stock or make a
            distribution to holders of its Common Stock in shares of Common
            Stock, (2) subdivide its outstanding shares of Common Stock into a
            greater number of shares of Common Stock, (3) combine its
            outstanding shares of Common Stock into a smaller number of shares
            of Common Stock or (4) issue by reclassification of its shares of
            Common Stock other securities of the Corporation, then the
            Conversion Price in effect immediately prior thereto shall be
            adjusted so that the holder of any shares of Dual Convertible
            Preferred Stock thereafter converted shall be entitled to receive
            the number and kind of shares of Common Stock or other securities
            that the holder would have owned or have been entitled to receive
            after the happening of any of the events described above had such
            shares of Dual Convertible Preferred Stock been converted
            immediately prior to the happening of such event or any record date
            with respect thereto. An adjustment made pursuant to this paragraph
            (e)(vii)(A) shall become effective on the date of the dividend
            payment, subdivision, combination or issuance retroactive to the
            record date with respect thereto, if any, for such event. Such
            adjustment shall be made successively.

                  (B) If the Corporation shall issue to all holders of its
            Common Stock, rights, options, warrants or convertible or
            exchangeable securities containing the right to subscribe for or
            purchase shares of Common Stock at a price per share that is lower
            than the then current market price per share of Common Stock (as
            defined in paragraph (e)(vii)(E) below), then the Conversion Price
            shall be adjusted in accordance with the following formula:

                      0 + (N x P)
                           -----
            AC = C x        (M)
                           -----
                           0 + N


                                      C-6
<PAGE>

            where:

                        AC = the adjusted Conversion Price.
                        C = the current Conversion Price.
                        0 = the number of shares of Common Stock outstanding on
                            the record date.
                        N = the number of additional shares of Common Stock
                            offered.
                        P = the offering price per share of the additional
                            shares.
                        M = the current market price per share of Common Stock
                            on the record date.

                  The adjustment shall be made successively whenever any such
            rights, options, warrants or convertible or exchangeable securities
            are issued, and shall become effective immediately after the record
            date for the determination of shareholders entitled to receive the
            rights, options, warrants or convertible or exchangeable securities.

                  (C) Upon the expiration of any rights, options, warrants or
            convertible or exchangeable securities issued by the Corporation to
            all holders of its Common Stock which caused an adjustment to the
            Conversion Price pursuant to paragraph (e)(vii)(B), if any thereof
            shall not have been exercised, then the Conversion Price shall be
            increased by the amount of the initial adjustment of the Conversion
            Price pursuant to paragraph (e)(vii)(B) in respect of such expired
            rights, options, warrants or convertible or exchangeable securities.

                  (D) If the Corporation shall distribute to all holders of its
            outstanding Common Stock any shares of capital stock of the
            Corporation (other than Common Stock) or evidences of indebtedness
            or assets (excluding ordinary cash dividends and dividends or
            distributions referred to in paragraphs (e)(vii)(A) and (B) above)
            or rights or warrants to subscribe for or purchase any of its
            securities (excluding those referred to in paragraph (e)(vii)(B)
            above), (any of the foregoing being hereinafter in this paragraph
            (e)(vii)(D) called the "Securities or Assets"), then in each such
            case, unless the Corporation elects to reserve shares or other units
            of such Securities or Assets for distribution to the holders of the
            Dual Convertible Preferred Stock upon the conversion of the shares
            of Dual Convertible Preferred Stock so that any such holder
            converting shares of Dual Convertible Preferred Stock will receive
            upon such conversion, in addition to the shares of the Common Stock
            to which such holder is entitled, the amount and kind of such
            Securities or Assets which such holder would have received if such
            holder had, immediately prior to the record date for the
            distribution of the Securities or Assets, converted its shares of
            Dual Convertible Preferred Stock into Common Stock, the


                                      C-7
<PAGE>

            Conversion Price shall be adjusted so that the same shall equal the
            price determined by multiplying the Conversion Price in effect
            immediately prior to the date of such distribution by a fraction of
            which the numerator shall be the current market price per share (as
            defined in paragraph (e)(vii)(E) below) of the Common Stock on the
            record date mentioned below less the then fair market value (as
            determined by the Board in good faith) of the portion of the capital
            stock or assets or evidences of indebtedness so distributed or of
            such rights or warrants applicable to one share of Common Stock, and
            of which the denominator shall be the current market price per share
            of the Common Stock on such record date; provided, however, that if
            the then fair market value (as so determined) of the portion of the
            Securities or Assets so distributed applicable to one share of
            Common Stock is equal to or greater than the current market price
            per share of the Common Stock on the record date mentioned above, in
            lieu of the foregoing adjustment, adequate provision shall be made
            so that each holder of shares of the Dual Convertible Preferred
            Stock shall have the right to receive the amount and kind of
            Securities and Assets such holder would have received had such
            holder converted each such share of the Dual Convertible Preferred
            Stock immediately prior to the record date for the distribution of
            the Securities or Assets. Such adjustment shall become effective
            immediately after the record date for the determination of
            shareholders entitled to receive such distribution.

                  (E) For the purposes of any computation under paragraph (e)
            (vii), and for the purposes of paragraphs (e)(v) and (g)(ii), the
            current market price per share of Common Stock at any date shall be
            deemed to be the average of the daily closing prices for the 20
            consecutive trading days commencing on the 30th trading day prior to
            the date in question. The closing price for each day shall be (i) if
            the Common Stock is listed or admitted to trading on a national
            securities exchange, the closing price on the New York Stock
            Exchange Consolidated Tape (or any successor composite tape
            reporting transactions on national securities exchanges) or, if such
            a composite tape shall not be in use or shall not report
            transactions in the Common Stock, the last reported sales price
            regular way on the principal national securities exchange on which
            the Common Stock is listed or admitted to trading (which shall be
            the national securities exchange on which the greatest number of
            shares of Common Stock has been traded during such 20 consecutive
            trading days), or, if there is no transaction on any such day in any
            such situation, the mean of the bid and asked prices on such day or,
            (ii) if the Common Stock is not listed or admitted to trading on any
            such exchange, the closing price, if reported, or, if the closing
            price is not reported, the average of the closing bid and asked
            prices as reported by the National Association of Securities Dealers
            Automated Quotation System ("NASDAQ") or, (iii) if bid and asked
            prices for the Common Stock on each such day shall not have been


                                      C-8
<PAGE>

            reported through NASDAQ, the average of the bid and asked prices for
            such date as furnished by any three New York Stock Exchange member
            firms regularly making a market in the Common Stock and not
            affiliated with the Corporation selected for such purpose by the
            Board or, (iv) if no such quotations are available, the fair market
            value of the Common Stock as determined by a New York Stock Exchange
            member firm regularly making a market in the Common Stock selected
            for such purpose by the Board.

                  (F) No adjustment in the Conversion Price shall be required
            unless such adjustment would require an increase or decrease of at
            least 1% of such price; provided, however, that any adjustments
            which by reason of this paragraph (e)(vii)(F) are not required to be
            made shall be carried forward and taken into account in any
            subsequent adjustment. All calculations under this paragraph
            (e)(vii) shall be made to the nearest one hundredth of a cent or to
            the nearest one-hundredth of a share, as the case may be.

                  (G) If the Corporation shall be a party to any transaction,
            including without limitation a merger, consolidation, sale of all or
            substantially all of the Corporation's assets, liquidation or
            recapitalization of the Common Stock (each of the foregoing being
            referred to as a "Transaction"), in each case (except in the case of
            a Common Stock Fundamental Change (as hereinafter defined)) as a
            result of which shares of Common Stock shall be converted into the
            right to receive stock, securities or other property (including cash
            or any combination thereof), in addition to the right to exchange
            the Dual Convertible Preferred Stock for Holding Common Stock, which
            shall survive the consummation of any such Transaction, each share
            of Dual Convertible Preferred Stock shall thereafter be convertible
            into the kind and amount of shares of stock and other securities and
            property receivable (including cash) upon the consummation of such
            Transaction by a holder of that number of shares of Common Stock
            into which one share of Dual Convertible Preferred Stock was
            convertible immediately prior to such Transaction. The Corporation
            shall not be a party to any Transaction unless the terms of such
            Transaction are consistent with the provisions of this paragraph
            (c)(vii)(G) and it shall not consent or agree to the occurrence of
            any Transaction until the corporation has entered into an agreement
            with the successor or purchasing entity, as the case may be, for the
            benefit of the holders of the Dual Convertible Preferred Stock,
            which shall contain provisions (i) enabling the holders of the Dual
            Convertible Preferred Stock to convert into the consideration
            received by holders of Common Stock at the Conversion Price
            immediately after such Transaction and (ii) acknowledging the right
            of the Dual Convertible Preferred Stock to be exchanged for Holding
            Common Stock and assuming any obligations with


                                      C-9
<PAGE>

            respect thereto. The provisions of this paragraph (e)(vii)(G) shall
            similarly apply to successive Transactions.

                  (H) In the event of a Common Stock Fundamental Change, in
            addition to the right to exchange the Dual Convertible Preferred
            Stock for Holding Common Stock, which shall survive the consummation
            of any such Common Stock Fundamental Change, each share of Dual
            Convertible Preferred Stock shall be convertible into common stock
            of the kind received by holders of Common Stock as the result of
            such Common Stock Fundamental Change. The Conversion Price
            immediately following such Common Stock Fundamental Change shall be
            the Conversion Price in effect immediately prior to such Common
            Stock Fundamental Change multiplied by a fraction, the numerator of
            which is the Purchaser Stock Price (as hereinafter defined) and the
            denominator of which is the Applicable Price (as hereinafter
            defined). The Corporation shall not consent or agree to the
            occurrence of any Common Stock Fundamental Change until the
            Corporation has entered into an agreement with the successor or
            purchasing entity, as the case may be, for the benefit of the
            holders of the Dual Convertible Preferred Stock, which shall contain
            provisions (i) enabling the holders of the Dual Convertible
            Preferred Stock to convert into the consideration received by
            holders of Common Stock at the Conversion Price immediately after
            such Fundamental Change and (ii) acknowledging the right of the Dual
            Convertible Preferred Stock to be exchanged for Holding Common Stock
            and assuming any obligations with respect thereto. The provisions of
            this paragraph (e)(vii)(H) shall similarly apply to successive
            Common Stock Fundamental Changes.

                  (I) As used herein:

                        (1) The term "Applicable Price" means the current market
                  price for one share of the Common Stock (determined in
                  accordance with paragraph (e)(vii)(E)) on the record date for
                  the determination of the holders of Common Stock entitled to
                  receive common stock in connection with such Common Stock
                  Fundamental Change, or, if there is no such record date, on
                  the date upon which the holders of Common Stock shall have the
                  right to receive such common stock.

                        (2) The term "Common Stock Fundamental Change" shall
                  mean the occurrence of any transaction or event in connection
                  with which all or substantially all the Common Stock shall be
                  exchanged for, converted into, acquired for or shall
                  constitute solely the right to receive common stock that, for
                  the ten consecutive trading days immediately prior to such
                  Common Stock Fundamental Change, has been admitted for listing
                  on a national


                                      C-10
<PAGE>

                  securities exchange or quoted on the National Market System of
                  NASDAQ (whether by means of an exchange order, liquidation,
                  tender offer, consolidation, merger, combination,
                  reclassification, recapitalization or otherwise).

                        (3) The term "Purchaser Stock Price" shall mean, with
                  respect to any Common Stock Fundamental Change, the current
                  market price for one share of the common stock received by
                  holders of Common Stock in such Common Stock Fundamental
                  Change (determined in accordance with paragraph (e)(vii)(E) as
                  if such paragraph were applicable to such common stock) on the
                  record date for the determination of the holders of Common
                  Stock entitled to receive such common stock or, if there is no
                  such record date, on the date upon which the holders of Common
                  Stock shall have the right to receive such common stock.

            (J) For the purposes of this paragraph (e)(vii) and paragraph
      (e)(x), the term "Shares of Common Stock" shall mean (i) the class of
      stock designated as the Common Stock of the Corporation at the date hereof
      or (ii) any other class of stock resulting from successive changes or
      reclassifications of such shares consisting solely of changes in par
      value, or from no par value to par value. If at any time, as a result of
      an adjustment made pursuant to paragraphs (e)(vii) (A), (D), (G) or (H)
      above, the holders of Dual Convertible Preferred Stock shall become
      entitled to receive any securities other than shares of Common Stock,
      thereafter the number of such other securities so issuable upon conversion
      of the shares of Dual Convertible Preferred Stock shall be subject to
      adjustment from time to time in a manner and on terms as nearly equivalent
      as practicable to the provisions with respect to the shares of Dual
      Convertible Preferred Stock contained in this paragraph (e)(vii).

            (K) Notwithstanding the foregoing, in any case which this paragraph
      (e)(vii) provides that an adjustment shall become effective immediately
      after a record date for an event, the Corporation may defer until the
      occurrence of such event (i) issuing to the holder of any share of Dual
      Convertible Preferred Stock converted after such record date and before
      the occurrence of such event the additional shares of Common Stock
      issuable upon such conversion before giving effect to such adjustment and
      (ii) paying to such holder any amount in cash in lieu of any fraction
      pursuant to paragraph (e)(v).

            (L) If the Corporation shall take any action affecting the Common
      Stock, other than action described in this paragraph (e)(vii), which in
      the opinion of the Board would materially adversely affect the conversion
      rights of the holders of the shares of Dual Convertible


                                      C-11
<PAGE>

      Preferred Stock, the Conversion Price for the Dual Convertible Preferred
      Stock may be adjusted, to the extent permitted by law, in such manner, if
      any, and at such time, as the Board may determine in good faith to be
      equitable in the circumstances. Failure of the Board to provide for any
      such adjustment prior to the effective date of any such action by the
      Corporation affecting the Common Stock shall be evidence that such Board
      has determined that it is equitable to make no adjustments in the
      circumstances.

      (viii) Whenever the Conversion Price is adjusted as herein provided, the
Chief Financial Officer of the Corporation shall compute the adjusted Conversion
Price in accordance with the foregoing provisions and shall prepare a
certificate setting forth such adjusted Conversion Price and showing in
reasonable detail the facts upon which such adjustment is based. A copy of such
certificate shall be filed promptly with the Common Stock Conversion Agent.
Promptly after delivery of such certificate, the Corporation shall prepare a
notice of such adjustment of the Conversion Price setting forth the adjusted
Conversion Price and the date on which such adjustment becomes effective and
shall mail such notice of such adjustment of the Conversion Price to the holder
of each share of Dual Convertible Preferred Stock at his last address as shown
on the stock books of the Corporation.

      (ix) The Corporation will pay any and all documentary, stamp or similar
issue or transfer taxes payable in respect of the issue or delivery of shares of
Common Stock on the conversion of shares of Dual Convertible Preferred Stock
pursuant to this paragraph (e); provided, however, that the Corporation shall
not be required to pay any tax which may be payable in respect of any
registration or transfer involved in the issue or delivery of shares of Common
Stock in a name other than that of the registered holder of Dual Convertible
Preferred Stock converted or to be converted, and no such issue or delivery
shall be made unless and until the person requesting such issue has paid to the
Corporation the amount of any such tax or has established, to the satisfaction
of the Corporation, that such tax has been paid.

      (x) (A) The Corporation shall at all times reserve and keep available,
free from all liens, charges and security interests and not subject to any
preemptive rights, out of the aggregate of its authorized but unissued Common
Stock or its issued Common Stock held in its treasury, or both, for the purpose
of effecting the conversion of the Dual Convertible Preferred Stock, the full
number of shares of Common Stock then deliverable upon the conversion of all
outstanding shares of the Dual Convertible Preferred Stock.

      (B) Before taking any action which would cause an adjustment reducing the
Conversion Price below the then par value (if any) of the Common Stock issuable
upon conversion of the Dual Convertible Preferred Stock, the


                                      C-12
<PAGE>

Corporation will take any corporate action which may, in the opinion of its
counsel, be necessary in order that the Corporation may validly and legally
issue fully paid and nonassessable shares of such Common Stock at such adjusted
Conversion Price.

      (xi) If (A) the Corporation shall declare a dividend on its outstanding
Common Stock (excluding ordinary cash dividends) or make a distribution to
holders of its Common Stock; (B) the Corporation shall authorize the granting to
the holders of the Common Stock of rights, options, warrants or convertible or
exchangeable securities containing the right to subscribe for or purchase any
shares of Common Stock or any of its securities; (C) there shall be any
reclassification of the Common Stock or any consolidation or merger to which the
Corporation is a party and for which approval of any shareholders of the
Corporation is required, or the sale or transfer of all or substantially all of
the assets of the Corporation; or (D) there shall be any Common Stock
Fundamental Change; then the Corporation shall cause to be mailed to the holders
of shares of the Dual Convertible Preferred Stock at their addresses as shown on
the stock books of the Corporation, as promptly as possible, but at least 15
days, prior to the applicable date hereinafter specified, a notice stating (1)
the date on which a record is to be taken for the purpose of such dividend or
distribution, or, if a record is not to be taken, the date as of which the
holders of Common Stock of record to be entitled to such dividend or
distribution are to be determined or (2) the date on which such
reclassification, consolidation, merger, sale, transfer or Common Stock
Fundamental Change is expected to become effective, and the date as of which it
is expected that holders of Common Stock of record shall be entitled to exchange
their shares of Common Stock for securities or other property deliverable upon
such reclassification, consolidation, merger, sale, transfer or Common Stock
Fundamental Change.

(f) Holding Exchange.

      (i) Upon the terms and in the manner set forth in this paragraph (f), the
shares of Dual Convertible Preferred Stock shall be exchangeable, in whole, but
not in part, at the option of the holders thereof, upon surrender to the
Corporation of the certificates representing such shares of Dual Convertible
Preferred Stock, for a number of fully paid and nonassessable shares of Holding
Common Stock equal to 50% of the shares of Holding Common Stock on a fully
diluted basis on the Holding Exchange Date (as hereinafter defined).

      (ii) On the Issue Date, all of the shares of Dual Convertible Preferred
Stock will be issued to one or more limited partnerships (the "Partnerships"),
for which Kohlberg Kravis Roberts & Co. or one of its affiliates acts as sole
general partner. The Partnerships shall distribute all shares of Dual
Convertible Preferred Stock then owned by the Partnerships to the partners
thereof (the "Distribution") upon the earlier to occur of (A) the date of the
Automatic Early Distribution (as


                                      C-13
<PAGE>

hereinafter defined) or (B) the date that is six years after the Issue Date,
unless the Partnerships shall have received the consent of the Board of
Governors of the Federal Reserve System (the "Federal Reserve Board") to an
alternative date on which to effect the Distribution (which shall not be earlier
than the date that is four years after the Issue Date). The Partnerships shall
promptly notify the Corporation of the Distribution.

      (iii) The shares of Dual Convertible Preferred Stock shall be exchangeable
for Holding Common Stock, in whole, but not in part, in accordance with this
paragraph (f), (A) at any time after the Automatic Early Distribution shall have
been effected and before the date that is ten years after the Issue Date, or (B)
from time to time after the date that is (x) four years after the Issue Date or
at any time after such date, if the Partnerships do not own any shares of Dual
Convertible Preferred Stock on any such date and before the date that is ten
years after the Issue Date, or (y) the date that the Distribution shall have
been effected, which shall be six years after the Issue Date unless the
Partnerships shall have received the consent of the Federal Reserve Board to an
alternative date on which to effect the Distribution (which shall not be earlier
than the date that is four years after the Issue Date) and before the date that
is ten years after the Issue Date (the period of time set forth in either clause
(x) or (y) of this paragraph (f)(iii)(B) is referred to herein as the "Exchange
Period").

      (iv) At any time and from time to time during the Exchange Period, the
holders of a majority of the shares of the Dual Convertible Preferred Stock
shall have the right to have an independent nationally recognized investment
banking firm render an opinion (an "Appraisal") of the fair price for all the
outstanding shares of Holding Common Stock as if all such shares were to be sold
to a third party in their entirety reflecting a full control premium (the
"Appraised Price"). The fees and expenses of such investment banking firm shall
be paid by the Corporation. The Corporation shall be entitled to reduce the
amount of dividends that would otherwise be payable on the Dual Convertible
Preferred Stock pursuant to paragraph (c) (i) by the amount of such fees and
expenses paid by the Corporation. The investment banking firm that performs each
Appraisal shall be selected by the Corporation but shall be reasonably
acceptable to the holders of a majority of the shares of the Dual Convertible
Preferred Stock. The holders of a majority of the shares of the Dual Convertible
Preferred Stock shall have 30 days to accept or reject the Appraised Price set
by any Appraisal. The Dual Convertible Preferred Stock will become exchangeable
for Holding Common Stock for a period of 90 days commencing on the date that is
six months after the written acceptance by the holders of a majority of the
shares of the Dual Convertible Preferred Stock of the Appraised Price set by an
Appraisal. If the holders of the Dual Convertible Preferred Stock do not elect
to exchange their shares of the Dual Convertible Preferred Stock for Holding
Common Stock during any such 90-day period, in addition to their other rights
hereunder, the holders shall be entitled to have additional Appraisals rendered
and to otherwise comply


                                      C-14
<PAGE>

with the requirements hereof to have the Dual Convertible Preferred Stock again
become exchangeable for Holding Common Stock.

      (v) The right to exchange the Dual Convertible Preferred Stock for Holding
Common Stock may also be exercised at any time on or after the 60th day after
the Corporation shall have given notice to the holders of the shares of the Dual
Convertible Preferred Stock that the Corporation's consolidated Tier 1 capital
leverage ratio, based on the rules and regulations of the Federal Reserve Board
as currently in effect (using year-end 1992 standards) as disclosed in any
report of condition filed by the Corporation with any bank regulatory authority,
adjusted to include the Corporation's goodwill existing at the Issue Date, shall
be less than 3%. The Corporation shall give the holders of the shares of the
Dual Convertible Preferred Stock immediate notice if its consolidated Tier 1
capital leverage ratio as reported in any such regulatory filing, adjusted to
include its goodwill existing at the Issue Date, falls below 3%. Prior to the
fifth day after the Partnerships shall have received such notice, unless the
Partnerships shall have received the consent of the Federal Reserve Board to an
extension of such date, the Partnerships shall effect the Distribution with
respect to all shares of Dual Convertible Preferred Stock then owned by the
Partnerships (the "Automatic Early Distribution"). The Corporation shall cause
an Appraisal to be prepared at the Corporation's expense and delivered to the
holders of the shares of the Dual Convertible Preferred Stock within 20 days
after the Corporation's notice of capital deficiency. The holders of a majority
of the shares of the Dual Convertible Preferred Stock shall have 20 days to
accept or reject such Appraisal. If such Appraisal is accepted, the Corporation
may redeem at its option, with the prior approval of the Federal Reserve Board,
the Dual Convertible Preferred Stock in whole, but not in part, for the Gross
Redemption Price, determined and payable in accordance with paragraph (g) below.

      (vi) In order to exchange shares of the Dual Convertible Preferred Stock
into Holding Common Stock, there shall be delivered to the Corporation written
evidence reasonably satisfactory to it that the holders of a majority of the
shares of Dual Convertible Preferred Stock have elected to exchange the Dual
Convertible Preferred Stock into Holding Common Stock (the "Holding Exchange
Election"), which election shall be binding on all the holders of the shares of
the Dual Convertible Preferred Stock. Each holder of shares of the Dual
Convertible Preferred Stock shall (A) deliver a written notice of the name or
names in which such holder wishes the certificate or certificates for shares of
Holding Common Stock to be issued to the Corporation at its principal office or
at the office of the agency which may be maintained for such purpose (the
"Holding Exchange Agent"), (B) surrender the certificate for such shares of Dual
Convertible Preferred Stock to the Corporation or the Holding Exchange Agent,
accompanied, if so required by the Corporation or the Holding Exchange Agent, by
a written instrument or instruments of transfer in form reasonably satisfactory
to the Corporation or the Holding Exchange Agent duly executed by the holder or
his


                                      C-15
<PAGE>

attorney duly authorized in writing, and (C) pay any transfer or similar tax
required by paragraph (f)(x)(A).

      (vii) (A) The "Holding Exchange" shall be deemed to have been effected at
the close of business on the fifth business day after the date (the "Holding
Exchange Date") on which the Corporation shall have received the written notice
of the Holding Exchange Election. Immediately upon exchange, the rights of all
the holders of Dual Convertible Preferred Stock shall cease and the persons
entitled to receive the shares of Holding Common Stock upon the exchange of Dual
Convertible Preferred Stock shall be treated for all purposes as having become
the beneficial owners of such shares of Holding Common Stock; provided, however,
that such persons shall be entitled to receive when paid dividends accrued on
such shares of Dual Convertible Preferred Stock to the last preceding dividend
payment date and unpaid as of the date of such exchange.

      (B) As promptly as practicable after the Holding Exchange Date subject to
the provisions of paragraph (f)(x), the Corporation shall deliver or cause to be
delivered at the office or agency of the Holding Exchange Agent, to or upon the
written order of the holders of the surrendered shares of Dual Convertible
Preferred Stock, a certificate or certificates representing the number of fully
paid and nonassessable shares of Holding Common Stock into which such shares of
Dual Convertible Preferred Stock have been exchanged in accordance with the
provisions of this paragraph (f).

      (viii) No fractional shares or scrip representing fractional shares of
Holding Common Stock shall be issued upon the exchange of the Dual Convertible
Preferred Stock for Holding Common stock. The Corporation shall cause Holding to
effect a stock split or reverse stock split so that no fractional shares become
deliverable pursuant to the Holding Exchange.

      (ix) The holders of shares of Dual Convertible Preferred Stock at the
close of business on a dividend payment record date shall be entitled to receive
the dividend payable on such shares on the corresponding dividend payment date
notwithstanding the exchange thereof or the Corporation's default in payment of
the dividend due on such dividend payment date.

      (x) (A) The Corporation will pay any and all documentary, stamp or similar
issue or transfer taxes payable in respect of the issue or delivery of shares of
Holding Common Stock on the exchange of shares of Dual Convertible Preferred
Stock pursuant to this paragraph (f); provided, however, that the Corporation
shall not be required to pay any tax which may be payable in respect of any
registration or transfer involved in the issue or delivery of shares of Holding
Common Stock in a name other than that of the registered holder or Dual
Convertible Preferred Stock exchanged or to be exchanged, and no such issue or
delivery shall be made unless and until the person requesting such issue has
paid


                                      C-16
<PAGE>

to the Corporation the amount of any such tax or has established, to the
satisfaction of the Corporation, that such tax has been paid.

      (B) If the Board of Directors of Holding determines in good faith that (i)
the declaration and payment of the dividend note (the "Dividend Note") described
in Section 3 of the Supplemental Tax Allocation Agreement between the
Corporation and Holding, dated the Issue Date (the "Tax Allocation Agreement"),
would cause Holding to be unable to comply with regulatory capital maintenance
requirements and policies then in effect or with safe and sound banking
practices or (ii) Holding will have insufficient cash to pay the Dividend Note,
then the Corporation may condition the issuance of Holding Common Stock to any
holder of the Dual Convertible Preferred Stock upon the receipt of a cash
capital contribution (a "Capital Contribution") from such holder to Holding
concurrently with such issuance equal to the product of a fraction, the
numerator of which equals the number of shares of Holding Common Stock for which
such holder's Dual Convertible Preferred Stock may be exchanged and the
denominator of which equals the total number of shares of Holding Common Stock
that will be outstanding (on a fully diluted basis) after all of the shares of
Dual Convertible Preferred Stock have been exchanged, multiplied by the amount
of the Dividend Note and, in such event, the declaration and payment of the
Dividend Note to the Corporation will be conditioned upon Holding's receipt of a
Capital Contribution from the Corporation equal to 50% of the amount of the
Dividend Note. Except as provided in this paragraph (f)(x), the holders of the
Dual Convertible Preferred Stock shall have no obligation to make any capital
contribution, including, without limitation, with respect to the obligations of
Holding to the Corporation under the Tax Allocation Agreement.

      (C) The Board of Directors of Holding shall give written notice of its
determination to require a Capital Contribution to each holder of record of the
shares of the Dual Convertible Preferred Stock, which notice shall state the
amount of such holder's required Capital Contribution and the consequences of
failing to make such Capital Contribution. If any holder of the Dual Convertible
Preferred Stock fails to make such holder's Capital Contribution within 90 days
of such notice, the shares of Holding Common Stock for which such holder's
shares of the Dual Convertible Preferred Stock may be exchanged (the "Escrowed
Shares") shall be deposited by the Corporation in escrow with an independent
trustee (the "Trustee") that is not affiliated with the Corporation. The Trustee
shall be empowered and directed to sell such of the Escrowed Shares as will be
sufficient to realize net proceeds (after the payment of the fees and expenses
of the Trustee) equal to such holder's required Capital Contribution, together
with interest on such amount at the prime rate then in effect at the
Corporation's banking subsidiaries commencing on the 90th day after the notice
of such Capital Contribution ("Interest"). The holder of the shares of the Dual
Convertible Preferred Stock to which such Escrowed Shares relate may obtain the
release of such Escrowed Shares from the Trustee at any time prior to the
Trustee's


                                      C-17
<PAGE>

disposition thereof by paying the amount of the Capital Corporation, together
with Interest thereon, to the Trustee. The Trustee shall have the right to sell
such of the Escrowed Shares in a public offering or in one or more private sales
as will result in the receipt of sufficient proceeds, after the payment of the
fees and expenses of the Trustee therefrom, to pay the required Capital
Contribution, together with Interest thereon, with respect to such Escrowed
Shares. The Trustee shall use its best efforts to obtain the highest price for
the Escrowed Shares to be sold. The Trustee shall not be prohibited from
selling, and shall be specifically authorized to sell, any of the Escrowed
Shares to the Corporation provided that the Corporation purchases such shares
for a consideration at least equal to the book value thereof. Upon the receipt
of sufficient proceeds to pay the required Capital Contribution, together with
Interest thereon, the balance of such Escrowed Shares will be released to the
holder of the Dual Convertible Preferred Stock to which such Escrowed Shares
relate in exchange for the Dual Convertible Preferred Stock held by such holder.

(g) Optional Redemption.

      (i) The Corporation may redeem at its option, with the prior approval of
the Federal Reserve Board, the Dual Convertible Preferred Stock, in whole, but
not in part, at any time during the period after the acceptance of any Appraisal
by the holders of a majority of the shares of Dual Convertible Preferred Stock
but before the 90-day period following the acceptance of any Appraisal during
which the Dual Convertible Preferred Stock becomes exchangeable for Holding
Common Stock in accordance with paragraph (f)(iv) or before the Dual Convertible
Preferred Stock becomes exchangeable for Holding Common Stock in accordance with
paragraph (f)(v) above (the "Optional Redemption Period"), at a redemption price
equal to 50% of the Appraised Price (the "Gross Redemption Price"), together
with accrued and unpaid dividends thereon to the date of redemption. The
Appraised Price that is applicable to any Optional Redemption Period shall be
the Appraised Price set forth in the Appraisal, the acceptance of which gave
rise to such Optional Redemption Period.

      (ii) The Gross Redemption Price shall be reduced by the aggregate of (A)
the aggregate current market price of the shares of Common Stock into which the
Dual Convertible Preferred Stock would then be convertible, regardless of
whether such shares are actually convertible at such time (which current market
price shall be determined in accordance with paragraph (e)(vii)(E) and the date
in question for purposes thereof shall be the date that the Optional Redemption
Notice (as hereinafter defined) is mailed in accordance with paragraph (g)(iii)
below) or, if any Transaction has been effected in which shares of Common Stock
were converted into the right to receive stock, securities or other property
(including cash or any combination thereof) (the "Transaction Consideration")
and the Common Stock is no longer outstanding, the value of the Transaction
Consideration into which the Dual Convertible Preferred Stock would then be


                                      C-18
<PAGE>

convertible, and (B) the value of the rights to purchase Common Stock (the
"Rights") issued to the Partnerships on the Issue Date. The value of the Rights
shall be determined as follows:

            (1) with respect to any portion of the Rights that has been
      exercised and the holder of such Rights received Common Stock upon the
      exercise thereof, the value of such Rights shall be equal to the aggregate
      current market price of the Common Stock received upon the exercise of the
      Rights on the date of exercise less the aggregate exercise price paid for
      such Common Stock (which current market price shall be determined in
      accordance with paragraph (e)(vii)(E) and the date in question for
      purposes thereof shall be the date of exercise);

            (2) with respect to any portion of the Rights that has not been
      exercised, the value of such Rights shall be equal to the aggregate
      current market price of the Common Stock that the holders of such Rights
      would then be entitled to receive upon the exercise thereof in their
      entirety less the aggregate exercise price that would then be payable upon
      such exercise (which current market price shall be determined in
      accordance with paragraph (e)(vii)(E) and the date in question for
      purposes thereof shall be the date that the Optional Redemption Notice is
      mailed); and

            (3) with respect to any portion of the Rights that has been
      exercised and the Corporation exercised its option to purchase such Rights
      rather than issue Common Stock upon the exercise thereof, the value of
      such Rights shall be equal to the aggregate purchase price received by the
      holders thereof upon the Corporation's purchase of such Rights.

      The value of the Transaction Consideration shall be determined as follows:

            (1) with respect to any portion of the Transaction Consideration
      that consists of stock or securities, the value of such stock or
      securities shall be equal to the aggregate current market price of such
      stock or securities (determined in accordance with paragraph (e)(vii)(E)
      as if such paragraph were applicable to such stock or securities and the
      date in question for purposes thereof shall be the date that the Optional
      Redemption Notice is mailed); and

            (2) with respect to any portion of the Transaction Consideration
      that consists of other property, the value of such other property shall be
      equal to its then aggregate fair market value as determined by the Board
      in good faith.

      If the Corporation certifies in the Optional Redemption Notice that it
must report gain, and that it will do so on its tax return for the taxable year
of the redemption, that will result in an actual income tax liability or an
actual reduction in income tax refund (or combination thereof)


                                      C-19
<PAGE>

on the income tax return of the Corporation for the taxable year of the
redemption as a direct result of the actual redemption of the Dual Convertible
Preferred Stock for cash and/or the issuance of Common Stock or debt securities
of the Corporation pursuant to paragraph (g)(i), the Gross Redemption Price
shall be reduced by one-half of the amount of the total income tax liability
actually to be incurred as a result of, and/or the actual reduction in income
tax refund to occur caused by, such redemption, as will be reported on the
income tax return of the Corporation to be filed for the taxable year of the
redemption, including any income tax for which the Corporation is liable as a
result of such reduction. If the Corporation does not expect to incur an actual
tax liability or reduction in refund (or combination thereof) in the year of the
redemption, the Gross Redemption Price shall be reduced by one-half of the
amount determined by the Board of Directors of the Corporation in good faith,
equal to the projected tax liability to be incurred by the Corporation in future
years as a result of the redemption appropriately discounted to take into
account the period of time before such tax liability will actually be paid by
the Corporation. The Corporation will not provide the certification in the
Optional Redemption Notice unless there is substantial authority that requires
gain to be recognized by the Corporation on the redemption and no substantial
authority supporting the position that gain is not recognized by the Corporation
on the redemption.

      If the Corporation subsequently receives a refund of all or any portion of
the taxes paid or has a reduction in the tax liability that resulted in a
reduction of the Gross Redemption Price, the Corporation shall promptly pay the
former holders of the Dual Convertible Preferred Stock their respective
proportionate share of 50% of such refund or reduction in tax liability,
together with any interest at the underpayment rate set forth in Section 6621
(a)(2) of the Internal Revenue Code of 1986, as amended. The Gross Redemption
Price reduced by the value of the Rights in accordance with clause (B) above and
any reduction pursuant to the three preceding sentences shall be referred to
herein as the "Net Redemption Price", and further reduced by the aggregate
current market price of the Common Stock or the aggregate value of the
Transaction Consideration in accordance with clause (A) above shall be referred
to herein as the "Balance".

            (iii) The Net Redemption Price shall be payable to the holders of
      the shares of Dual Convertible Preferred Stock as follows:

                  (A) certificates representing the number of shares of Common
            Stock or, if any Transaction has been effected, certificates
            representing the number of shares of stock or securities together
            with any other property, into which the Dual Convertible Preferred
            Stock would then be convertible, regardless of whether such shares
            are actually convertible at such time, and any cash payable in
            respect of fractional shares as provided in paragraph (e)(v), shall
            be delivered to the holders of the Dual Convertible Preferred Stock
            in accordance with the procedures for effecting a Common Stock
            Conversion; and

                  (B) the Balance shall be payable, at the Corporation's option,
            in any combination of cash or the Corporation's capital and other
            securities having a realizable market value (as determined by an
            independent


                                      C-20
<PAGE>

            nationally recognized investment banking firm selected and paid for
            by the Corporation and reasonably acceptable to the holders of at
            least a majority of the shares of the Dual Convertible Preferred
            Stock) equal to the Balance.

            (iv) The Corporation shall have the obligation to redeem, with the
      prior approval of the Federal Reserve Board, the Dual Convertible
      Preferred Stock, in whole, but not in part, if (A) the Corporation offers
      to redeem (the "Redemption Offer") the Dual Convertible Preferred Stock at
      a redemption price other than the Gross Redemption Price, which offer, if
      made after the Distribution shall have been effected, may only be made
      during an Optional Redemption Period or during the period after an
      Appraisal has been received and prior to the acceptance or rejection
      thereof by the holders of the shares of the Dual Convertible Preferred
      Stock, and (B) the holders of a majority of the outstanding shares of the
      Dual Convertible Preferred Stock shall have elected to accept the
      Redemption Offer, which election shall be binding on all the holders of
      the shares of the Dual Convertible Preferred Stock. Written notice of
      every Redemption Offer shall be given by first class mail, postage
      prepaid, to each holder of record of the shares of the Dual Convertible
      Preferred Stock at such holder's address as the same appears on the stock
      register of the Corporation. Each Redemption Offer shall state: (A) the
      consideration offered by the Corporation for all the shares of the Dual
      Convertible Preferred Stock (the "Alternative Redemption Price"); (B) the
      proposed date on and the manner in which the Alternative Redemption Price
      would be payable; and (C) the Gross Redemption Price, the Net Redemption
      Price and the Balance, together with a certificate of the Chief Financial
      Officer of the Corporation setting forth in reasonable detail the facts
      upon and the manner in which each was determined.

            (v) If the Corporation shall redeem shares of Dual Convertible
      Preferred Stock pursuant to this paragraph (g), written notice of such
      redemption (the "Optional Redemption Notice") shall be given by first
      class mail, postage prepaid, mailed not less than 10 days nor more than 30
      days prior to the redemption date, to each holder of record of the shares
      of the Dual Convertible Preferred Stock at such holder's address as the
      same appears on the stock register of the Corporation. The Optional
      Redemption Notice shall state: (A) the redemption date; (B) the Gross
      Redemption Price, the Net Redemption Price and the Balance, together with
      a certificate of the Chief Financial Officer of the Corporation setting
      forth in reasonable detail the facts upon and the manner in which each was
      determined or the Alternative Redemption Price, as the case may be; (C)
      that shares of Dual Convertible Preferred Stock called for redemption may
      be converted in accordance with, and subject to the terms of, paragraph
      (e) hereof at any time prior to the date fixed for redemption (unless the
      Corporation shall default in payment of the Net Redemption Price or the
      Alternative Redemption Price, in which case such right shall not terminate
      at such date); (D) the place or places where certificates for such shares
      are to be surrendered for payment of the


                                      C-21
<PAGE>

      Net Redemption Price or the Alternative Redemption Price; (E) the amount
      of any accrued and unpaid dividends; and (F) that dividends on the shares
      to be redeemed will cease to accrue on such redemption date.

            (vi) The Optional Redemption Notice having been mailed as aforesaid,
      from and after the redemption date (unless default shall be made by the
      Corporation in providing money for the payment of the Net Redemption Price
      or the Alternative Redemption Price) dividends on the shares of Dual
      Convertible Preferred Stock shall cease to accrue and said shares shall no
      longer be deemed to be outstanding and shall have the status of authorized
      but unissued shares of Preferred Stock, undesignated as to series, and all
      rights of the holders thereof as shareholders of the Corporation (except
      the right to receive from the Corporation the Net Redemption Price or the
      Alternative Redemption Price and any accrued and unpaid dividends) shall
      cease. Upon surrender in accordance with the Optional Redemption Notice of
      any certificates for the shares so redeemed (properly endorsed or assigned
      for transfer, if the Board of Directors of the Corporation shall so
      require and the Optional Redemption Notice shall so state), such shares
      shall be redeemed by the Corporation at the Net Redemption Price or the
      Alternative Redemption Price, as the case may be, plus any accrued and
      unpaid dividends thereon.

      (h) Voting Rights.

            (i) The holders of record of shares of Dual Convertible Preferred
      Stock shall not be entitled to any voting rights except as hereinafter
      provided in this paragraph (h) or as otherwise provided by law.

            (ii) (A) Whenever any matter is required to be acted upon herein by
      the holders of a majority of the Dual Convertible Preferred Stock, the
      affirmative vote of the holders of a majority of the outstanding Dual
      Convertible Preferred Stock, whether at a special meeting of such holders
      called as hereinafter provided, or by the written consent of such holders
      pursuant to Section 7-1.1-30.3 of the Rhode Island Business Corporation
      Act, shall be required to adopt such matter, which adoption shall be
      binding on all the holders of the shares of Dual Convertible Preferred
      Stock.

            (B) Upon the written request of the holders of at least 10% of the
      shares of the Dual Convertible Preferred Stock, addressed to the Secretary
      of the Corporation, a proper officer of the Corporation shall call a
      special meeting of holders of Dual Convertible Preferred Stock. Such
      meeting shall be held at the earliest practicable date upon the notice
      required for special meetings of shareholders at a place designated by the
      holders of at least 10% of the shares of the Dual Convertible Preferred
      Stock. If such meeting shall not be called by the proper officers of the
      Corporation within 5 days after the personal service of such written
      request upon the Secretary of the Corporation, or within 10 days after


                                      C-22
<PAGE>

      mailing the same within the United States, by registered mail, addressed
      to the Secretary of the Corporation at its principal office (such mailing
      to be evidenced by the registry receipt issued by the postal authorities),
      then the holders of at least 10% of the shares of Dual Convertible
      Preferred Stock may designate in writing a holder of Dual Convertible
      Preferred Stock to call such meeting at the expense of the Corporation,
      and such meeting may be called by such person designated upon the notice
      required for special meetings of shareholders and shall be held at the
      same place as is elsewhere provided in this paragraph (h)(ii)(B). Any
      holder of Dual Convertible Preferred Stock that would be entitled to vote
      at such meeting shall have access to the stock books of the Corporation
      relating to the Dual Convertible Preferred Stock and the right to examine
      and to make extracts therefrom, in person or by agent or attorney, at any
      reasonable time or times, for the purpose of causing a meeting of
      shareholders to be called pursuant to the provisions of this paragraph or
      otherwise communicating with the holders of the Dual Convertible Preferred
      Stock or for any other proper purpose.

            (C) At any meeting of the holders of the Dual Convertible Preferred
      Stock, the presence in person or by proxy of the holders of a majority of
      the then outstanding shares of Dual Convertible Preferred Stock shall be
      required and be sufficient to constitute a quorum of such holders for the
      action to be taken by such class. At any such meeting or adjournment
      thereof in the absence of a quorum of the holders of shares of Dual
      Convertible Preferred Stock, the holders of a majority of such shares
      present in person or by proxy shall have the power to adjourn the meeting
      from time to time, without notice (except as required by law) other than
      announcement at the meeting, until a quorum shall be present.

            (D) At any meeting of the holders of the Dual Convertible Preferred
      Stock, the holders of a majority of the outstanding shares of the Dual
      Convertible Preferred Stock shall be entitled to designate a committee
      (the "Committee") consisting of as many holders of the Dual Convertible
      Preferred Stock as the holders of a majority of such shares may determine
      to be appropriate. The Committee may be empowered to act on behalf of all
      holders of the Dual Convertible Preferred Stock with respect to certain
      matters affecting the exchangeability of the Dual Convertible Preferred
      Stock specified in paragraphs (f)(iv) and (f)(v) and the acceptability of
      the Corporation's selection of an investment banking firm hereunder if so
      designated by the holders of the Dual Convertible Preferred Stock pursuant
      to this paragraph (h)(ii)(D); provided, however, that in no event may the
      Committee be empowered to elect to convert the Dual Convertible Preferred
      Stock into Common Stock, to accept any Redemption Offer or to exchange the
      Dual Convertible Preferred Stock for Holding Common Stock on behalf of the
      holders thereof.

            (iii) So long as any, shares of the Dual Convertible Preferred Stock
      are outstanding, the Corporation shall not, without the affirmative vote
      or consent of the holders of at least 66 2/3% of the outstanding shares of
      Dual Convertible


                                      C-23
<PAGE>

      Preferred Stock, voting as a class, given in person or by proxy, either in
      writing or by resolution adopted at a special meeting called for the
      purpose, authorize any new class of Senior Securities.

            (iv) So long as any shares of the Dual Convertible Preferred Stock
      are outstanding, the Corporation shall not, without the affirmative vote
      or consent of the holders of at least 66 2/3% of the outstanding shares of
      Dual Convertible Preferred Stock, voting as a class, given in person or by
      proxy, either in writing or by resolution adopted at a special meeting
      called for the purpose, amend the Certificate of Incorporation or this
      Certificate of Designation so as to affect materially and adversely the
      specified rights, preferences, privileges or voting rights of shares of
      Dual Convertible Preferred Stock.

      (i) Other Redemption Rights.

            (i) If less than 10% of the shares of the Dual Convertible Preferred
      Stock originally issued is then outstanding, the Corporation may redeem at
      its option, with the prior approval of the Federal Reserve Board, the Dual
      Convertible Preferred Stock, in whole, but not in part, at any time on or
      after the date that is ten years after the Issue Date, at a redemption
      price of $200 per share (the "Stated Value Redemption Price"), together
      with accrued and unpaid dividends thereon to the date of redemption,
      without interest.

            (ii) The Corporation may redeem at its option, with the prior
      approval of the Federal Reserve Board, the Dual Convertible Preferred
      Stock, in whole, but not in part, at any time on or after the date that is
      12 years after the Issue Date, at a redemption price in cash equal to the
      Fair Market Value (as hereinafter defined) of such shares. The Corporation
      shall have the right to have an independent nationally recognized
      investment banking firm render an opinion of the fair market value for all
      the outstanding shares of the Dual Convertible Preferred Stock as if all
      such shares were to be sold to a third party (the "Fair Market Value").
      The investment banking firm that renders such opinion shall be selected by
      the Corporation but shall be reasonably acceptable to the holders of a
      majority of the outstanding shares of the Dual Convertible Preferred
      Stock. Such determination of Fair Market Value shall be binding and
      conclusive on the Corporation and the holders of the Dual Convertible
      Preferred Stock. The fees and expenses of such investment banking firm
      shall be paid by the Corporation.

            (iii) If the Corporation shall redeem shares of Dual Convertible
      Preferred Stock pursuant to this paragraph (i), written notice of such
      redemption shall be given by first class mail, postage prepaid, mailed not
      less than 90 days nor more than 120 days prior to the redemption date, to
      each holder of record of the shares of the Dual Convertible Preferred
      Stock at such holder's address as the same appears on the stock register
      of the Corporation. Each such notice shall state: (A) the redemption date;
      (B) the number of shares of Dual Convertible


                                      C-24
<PAGE>

      Preferred Stock to be redeemed; (C) the Stated Value Redemption Price or
      the Fair Market Value of such holder's shares, as the case may be; (D)
      that shares of Dual Convertible Preferred Stock called for redemption may
      be converted in accordance with, and subject to the terms of, paragraph
      (e) hereof at any time prior to the date fixed for redemption (unless the
      Corporation shall default in payment of the Stated Value Redemption Price
      or the Fair Market Value of such shares, in which case such right shall
      not terminate at such date); (E) the place or places where certificates
      for such shares are to be surrendered for payment of the Stated Value
      Redemption Price or the Fair Market Value of such shares; and (F) that
      dividends on the shares to be redeemed will cease to accrue on such
      redemption date.

            (iv) Notice having been mailed as aforesaid, from and after the
      redemption date (unless default shall be made by the Corporation in
      providing money for the payment of the Stated Value Redemption Price or
      the Fair Market Value of such shares) dividends on the shares of Dual
      Convertible Preferred Stock shall cease to accrue and said shares shall no
      longer be deemed to be outstanding and shall have the status of authorized
      but unissued shares of Preferred Stock, undesignated as to series, and all
      rights of the holders thereof as shareholders of the Corporation (except
      the right to receive from the Corporation the Stated Value Redemption
      Price and any accrued and unpaid dividends or the Fair Market Value of
      such shares) shall cease. Upon surrender in accordance with said notice of
      any certificates for the shares so redeemed (properly endorsed or assigned
      for transfer, if the Board of Directors of the Corporation shall so
      require and the notice shall so state), such shares shall be redeemed by
      the Corporation at the Stated Value Redemption Price plus any accrued and
      unpaid dividends thereon or the Fair Market Value of such shares, as the
      case may be.


                                      C-25
<PAGE>

                                                                       EXHIBIT D

                            FLEET BOSTON CORPORATION
                 (formerly known as FLEET FINANCIAL GROUP, INC.)
                 CUMULATIVE PARTICIPATING JUNIOR PREFERRED STOCK

      Section 1. Designation and Amount. The shares of such series shall be
designated as "Cumulative Participating Junior Preferred Stock" (the "Junior
Preferred Stock") and the number of shares constituting the Junior Preferred
Stock shall be 3,000,000. Such number of shares may be increased or decreased by
resolution of the Board of Directors; provided, that no decrease shall reduce
the number of shares of Junior Preferred Stock to a number less than the number
of shares then outstanding plus the number of shares reserved for issuance upon
the exercise of outstanding options, rights or warrants or upon the conversion
of any outstanding securities issued by the Corporation convertible into Junior
Preferred Stock.

      Section 2. Dividends and Distributions.

      (A) The holders of shares of Junior Preferred Stock, in preference to the
holders of Common Stock, par value $1.00 per share (the "Common Stock"), of the
Corporation, and of any other junior stock, but subject to the rights of holders
of any senior stock, shall be entitled to receive, when, as and if declared by
the Board of Directors out of funds legally available for the purpose, quarterly
dividends payable in cash on the first days of January, April, July and October
in each year (each such date being referred to herein as a "Quarterly Dividend
Payment Date"), commencing on the first Quarterly Dividend Payment Date after
the first issuance of a share or fraction of a share of Junior Preferred Stock,
in an amount per share (rounded to the nearest cent) equal to the greater of (a)
$1.00 or (b) subject to the provision for adjustment hereinafter set forth, 100
times the aggregate per share amount of all cash dividends, and 100 times the
aggregate per share amount (payable in kind) of all non-cash dividends or other
distributions, other than a dividend payable in shares of Common Stock or a
subdivision of the outstanding shares of Common Stock (by reclassification or
otherwise), declared on the Common Stock since the immediately preceding
Quarterly Dividend Payment Date or, with respect to the first Quarterly Dividend
Payment Date, since the first issuance of any share or fraction of a share of
Junior Preferred Stock. In the event the Corporation shall at any time after
November 21, 1990 declare or pay any dividend on the Common Stock payable in
shares of Common Stock, or effect a subdivision or combination or consolidation
of the outstanding shares of Common Stock (by reclassification or otherwise than
by payment of a dividend in shares of Common Stock), then in each such case the
amount to which holders of shares of Junior Preferred Stock were entitled
immediately prior to such event under clause (b) of the preceding sentence shall
be adjusted by multiplying such amount by a fraction, the numerator of which is
the number of shares of Common Stock outstanding immediately after such event
and the denominator of which is the number of shares of Common Stock that were
outstanding immediately prior to such event.

      (B) The Corporation shall declare a dividend or distribution on the Junior
Preferred Stock as provided in paragraph (A) of this Section immediately after
it declares a dividend or


                                      D-1
<PAGE>

distribution on the Common Stock (other than a dividend payable in shares of
Common Stock); provided that, in the event no dividend or distribution shall
have been declared on the Common Stock during the period between any Quarterly
Dividend Payment Date and the next subsequent Quarterly Dividend Payment Date, a
dividend of $1.00 per share on the Junior Preferred Stock shall nevertheless be
payable on such subsequent Quarterly Dividend Payment Date.

      (C) Dividends shall begin to accrue and be cumulative on outstanding
shares of Junior Preferred Stock from the Quarterly Dividend Payment Date next
preceding the date of issue of such shares, unless the date of issue of such
shares is prior to the record date for the first Quarterly Dividend Payment
Date, in which case dividends on such shares shall begin to accrue from the date
of issue of such shares, or unless the date of issue is a Quarterly Dividend
Payment Date or is a date after the Record Date for the determination of holders
of shares of Junior Preferred Stock entitled to receive a quarterly dividend and
before such Quarterly Dividend Payment Date, in either of which events such
dividends shall begin to accrue and be cumulative from such Quarterly Dividend
Payment Date. Accrued but unpaid dividends shall not bear interest. Dividends
paid on the shares of Junior Preferred Stock in an amount less than the total
amount of such dividends at the time accrued and payable on such shares shall be
allocated pro rata on a share-by-share basis among all such shares at the time
outstanding. The Board of Directors may fix a record date for the determination
of holders of shares of Junior Preferred Stock entitled to receive payment of a
dividend or distribution declared thereon, which record date shall be not more
than 50 days prior to the date fixed for the payment thereof.

      Section 3. Voting Rights. The holders of shares of Junior Preferred Stock
shall have the following voting rights:

      (A) Each share of Junior Preferred Stock shall entitle the holder thereof
to one hundred votes (subject to adjustment as set forth below) on all matters
submitted to a vote of the stockholders of the Corporation (including, without
limitation, the election of directors). In the event the Corporation shall at
any time after November 21, 1990, declare or pay any dividend on the Common
Stock payable in shares of Common Stock, or effect a subdivision or combination
or consolidation of the outstanding shares of Common Stock (by reclassification
or otherwise than by payment of a dividend in shares of Common Stock), then in
each such case the number of votes to which holders of shares of Junior
Preferred Stock were entitled to immediately prior to such event shall be
adjusted by multiplying such amount by a fraction, the numerator of which is the
number of shares of Common Stock outstanding immediately after such event and
the denominator of which is the number of shares of Common Stock that were
outstanding immediately prior to such event.

      (B) Except as otherwise provided herein, in the Restated Articles of
Incorporation, or by law, the holders of shares of Junior Preferred Stock, the
holders of shares of Common Stock and the holders of any other capital stock of
the Corporation having general voting rights shall vote together as one class on
all matters submitted to a vote of stockholders of the Corporation.

      (C) (i) If at any time dividends on any Junior Preferred Stock shall be in
arrears in an amount equal to the full accrued dividends for six (6) or more
quarterly dividend periods,


                                      D-2
<PAGE>

whether or not consecutive, shall not have been paid or declared and a sum
sufficient for the payment thereof irrevocably set aside in trust for the
holders of all of such shares, the Board of Directors of the Corporation shall
promptly take all necessary actions to increase the authorized number of
directors of the Corporation by one (1) and the holders of the shares of the
Junior Preferred Stock then outstanding shall be entitled (by series, voting as
a single class) to elect one (1) person director to the Board of Directors of
the Corporation (such right to elect one (1) director being hereinafter
sometimes referred to as the "special voting rights"), each outstanding share
having such right being entitled for such purpose to one vote; provided,
however, that at such time as the arrearage in payment of dividends which gave
rise to the exercise of the special voting rights has been cured with regard to
the Junior Preferred Stock by waiver or payment of all accrued dividends, the
right of the holders of such shares so to vote as provided in this paragraph
(C)(i) of this Section 3 shall cease (subject to renewal from time to time upon
the same terms and conditions) and the term of office of the person who is at
that time a director elected by such holders shall terminate and the number of
directors of the Corporation shall be automatically reduced by one (1).

      (ii) At any time after the special voting rights shall have become vested
in the holders of the shares of the Junior Preferred Stock as provided in
paragraph (C)(i) of this Section 3, the Secretary of the Corporation, as
promptly as possible but in any event within twenty (20) days after receipt of
the written request of the holders of 10% of the shares of the Junior Preferred
Stock then outstanding, addressed to the Corporation at its principal office,
shall call a special meeting of the holders of the shares of the Junior
Preferred Stock for the purpose of electing such additional director, such
meeting to be held at any place as provided by the Bylaws of the Corporation for
meetings of the Corporation's stockholders, and upon not less than ten (10) nor
more than twenty (20) days notice. If such meeting shall not be so called within
twenty (20) days after receipt of the request by the Secretary of the
Corporation, then the holders of 10% of the shares of the Junior Preferred Stock
then outstanding may, by written notice to the Secretary of the Corporation,
designate any person to call such meeting, and the person so designated may call
such meeting, at any such place as provided above and upon not less than ten
(10) nor more than twenty (20) days notice and for that purpose shall have
access to the stockholder record books of the Corporation. No such special
meeting of the holders of the shares of the Junior Preferred Stock and no
adjournment thereof shall be held on a date later than thirty (30) days before
the annual meeting of stockholders of the Corporation. At any meeting so called
or at any annual meeting held at any time when the special voting rights are in
effect, the holders of a majority of the shares of the Junior Preferred Stock
then outstanding, present in person or by proxy, shall be sufficient to
constitute a quorum for the election of such additional director, and such
additional director, together with any and all other directors who are then
members of the Board of Directors, shall constitute the duly elected directors
of the Corporation.

      (iii) With respect to a vacancy arising in the directorship referred to in
paragraph (C)(i) of this Section 3 at any time when the special voting rights
are in effect pursuant to paragraph (C)(i) of this Section 3, upon the written
request of the holders of 10% of the shares of the Junior Preferred Stock then
outstanding, addressed to the Corporation at its principal office, the Secretary
of the Corporation shall give notice of a special meeting of holders of the
shares of the Junior Preferred Stock of the election of a director to fill such
vacancy caused by


                                      D-3
<PAGE>

the death, resignation or other inability to serve as a director elected by such
holders, to be held not less than ten (10) nor more than twenty (20) days
following receipt by the Secretary of the Corporation of such written request.
So long as special voting rights are in effect pursuant to paragraph (i) of this
Section 3(c), any director who shall have been so elected by the holders of the
Junior Preferred Stock may be removed at any time, either with or without cause,
only by the affirmative vote of the holders of the shares at the time entitled
to cast a majority of the votes entitled to be cast for the election of such
director at a special meeting of such holders called for that purpose, and any
vacancy thereby created may be filled by the vote of such holders.

      (D) Except as set forth herein, or as otherwise provided by the Restated
Articles of Incorporation or by law, holders of Junior Preferred Stock shall
have no special voting rights and their consent shall not be required (except to
the extent they are entitled to vote with holders of Common Stock as set forth
herein) for taking any corporate action.

      (E) Holders of Junior Preferred Stock shall be entitled to such notice of
each meeting of stockholders as is furnished to the holders of Common Stock with
respect to such meeting.

      Section 4. Certain Restrictions.

      (A) Subject to the provisions of the Restated Articles of Incorporation,
whenever quarterly dividends or other dividends or distributions payable on the
Junior Preferred Stock as provided in Section 2 are in arrears as of any
Quarterly Dividend Payment Date, thereafter and until all accrued and unpaid
dividends and distributions, whether or not declared, on shares of Junior
Preferred Stock outstanding shall have been paid in full, the Corporation shall
not:

            (i) declare or pay dividends, or make any other distributions, on
      any shares of stock ranking junior (either as to dividends or upon
      liquidation, dissolution or winding up) to the Junior Preferred Stock;

            (ii) declare or pay dividends, or make any other distributions, on
      any shares of stock ranking on a parity (either as to dividends or upon
      liquidation, dissolution or winding up) with the Junior Preferred Stock,
      except dividends paid ratably on the Junior Preferred Stock and all such
      parity stock on which dividends are payable or in arrears in proportion to
      the total amounts to which the holders of all such shares are then
      entitled;

            (iii) redeem or purchase or otherwise acquire for consideration
      shares of any stock ranking junior (either as to dividends or upon
      liquidation, dissolution or winding up) to the Junior Preferred Stock,
      provided that the Corporation may at any time redeem, purchase or
      otherwise acquire shares of any such junior stock in exchange for shares
      of any stock of the Corporation ranking junior (either as to dividends and
      upon dissolution, liquidation or winding up) to the Junior Preferred
      Stock; or

            (iv) redeem or purchase or otherwise acquire for consideration any
      shares of Junior Preferred Stock, or any shares of stock ranking on a
      parity with


                                      D-4
<PAGE>

      the Junior Preferred Stock, except in accordance with the terms of the
      Restated Articles of Incorporation and with a purchase offer made in
      writing or by publication (as determined by the Board of Directors) to all
      holders of such shares upon such terms as the Board of Directors, after
      consideration of the respective annual dividend rates and other relative
      rights and preferences of the respective series and classes, shall
      determine in good faith will result in fair and equitable treatment among
      the respective series or classes.

      (B) The Corporation shall not permit any subsidiary of the Corporation to
purchase or otherwise acquire for consideration any shares of stock of the
Corporation unless the Corporation could, under paragraph (A) of this Section 4,
purchase or otherwise acquire such shares at such time and in such manner.

      Section 5. Reacquired Shares. Any shares of Junior Preferred Stock
purchased or otherwise acquired by the Corporation in any manner whatsoever
shall be retired and canceled promptly after the acquisition thereof. All such
shares shall upon their cancellation become authorized but unissued shares of
Preferred Stock and may be reissued as part of a new series of Preferred Stock
subject to the conditions and restrictions on issuance set forth herein, in the
Restated Articles of Incorporation, or as otherwise required by law.

      Section 6. Liquidation, Dissolution or Winding Up. (A) Upon any
liquidation (voluntary or otherwise), dissolution or winding up of the
Corporation, no distribution shall be made to the holders of shares of stock
ranking junior (either as to dividends or upon liquidation, dissolution or
winding up) to the Junior Preferred Stock unless, prior thereto, the holders of
shares of Junior Preferred Stock shall have received $100 per share, plus an
amount equal to accrued and unpaid dividends and distributions thereon, whether
or not declared, to the date of such payment (the "Junior Preferred Liquidation
Preference"). Following the payment of the full amount of the Junior Preferred
Liquidation Preference, no additional distributions shall be made to the holders
of shares of Junior Preferred Stock unless, prior thereto, the holders of shares
of Common Stock shall have received an amount per share (the "Common
Adjustment") equal to the quotient obtained by dividing (i) the Junior Preferred
Liquidation Preference by (ii) 100 (as appropriately adjusted as set forth in
subparagraph (C) below to reflect such events as stock splits, stock dividends
and recapitalizations with respect to the Common Stock) (such number in clause
(ii) immediately above being referred to as the "Adjustment Number"). Following
the payment of the full amount of the Junior Preferred Liquidation Preference
and the Common Adjustment in respect of all outstanding shares of Junior
Preferred Stock and Common Stock, respectively, holders of Junior Preferred
Stock and holders of shares of Common Stock shall receive their ratable and
proportionate share of the remaining assets to be distributed in the ratio of
the Adjustment Number to one (1) with respect to such Junior Preferred Stock and
Common Stock, on a per share basis, respectively.

      (B) In the event, however, that there are not sufficient assets available
to permit payment in full of the Junior Preferred Liquidation Preference and the
liquidation preferences of all other series of preferred stock, if any, which
rank on a parity with the Junior Preferred Stock, then such remaining assets
shall be distributed ratably to the holders of such parity shares in


                                      D-5
<PAGE>

proportion to their respective liquidation preferences. In the event, however,
that there are not sufficient assets available to permit payment in full of the
Common Adjustment, then such remaining assets shall be distributed ratably to
the holders of Common Stock.

      (C) In the event the Corporation shall at any time after November 21,
1990, (i) declare any dividend on Common Stock payable in shares of Common
Stock, (ii) subdivide the outstanding Common Stock, or (iii) combine the
outstanding Common Stock into a smaller number of shares, then in each such case
the Adjustment Number in effect immediately prior to such event shall be
adjusted by multiplying such Adjustment Number by a fraction the numerator of
which is the number of shares of Common Stock outstanding immediately after such
event and the denominator of which is the number of shares of Common Stock that
were outstanding immediately prior to such event.

      Section 7. Consolidation, Merger, Etc. In case the Corporation should
enter into any consolidation, merger, combination or other transaction in which
the shares of Common Stock are exchanged for or changed into other stock or
securities, cash and/or any other property, then in any such case each share of
Junior Preferred Stock shall at the same time be similarly exchanged or changed
into an amount per share, subject to the provision for adjustment hereinafter
set forth, equal to 100 times the aggregate amount of stock, securities, cash
and/or any other property (payable in kind), as the case may be, into which or
for which each share of Common Stock is changed or exchanged. In the event the
Corporation shall at any time after November 21, 1990 declare or pay any
dividend on the Common Stock payable in shares of Common Stock, or effect a
subdivision or combination or consolidation of the outstanding shares of Common
Stock (by reclassification or otherwise than by payment of a dividend in shares
of Common Stock) into a greater or lesser number of shares of Common Stock, then
in each such case the amount set forth in the preceding sentence with respect to
the exchange of change of shares of Junior Preferred Stock shall be adjusted by
multiplying such amount by a fraction, the numerator of which is the number of
shares of Common Stock outstanding immediately after such event and the
denominator of which is the number of shares of Common Stock that were
outstanding immediately prior to such event.

      Section 8. Ranking. The Junior Preferred Stock shall rank junior, as to
dividends and upon liquidation, dissolution or winding up, to (a) the Common
Stock, (b) the Preferred Stock with Cumulative and Adjustable Dividends, $20 par
value, (c) any other class of capital stock of the Corporation unless the terms
of such class shall expressly provide otherwise, and (d), to the extent
permitted by the Restated Articles of Incorporation, all other series of
Preferred Stock issued by the Corporation.

      Section 9. No Redemption. The shares of Junior Preferred Stock shall not
be redeemable.

      Section 10. Fractional Shares. The Junior Preferred Stock may be issued in
fractions of a share which shall entitle the holder, in proportion to such
holder's fractional shares, to exercise voting rights, receive dividends,
participate in distributions and to have the benefit of all other rights of
holders of shares of Junior Preferred Stock.


                                      D-6
<PAGE>

                                                                       EXHIBIT E

                            FLEET BOSTON CORPORATION

                 (formerly known as FLEET FINANCIAL GROUP, INC.)

            PREFERRED STOCK WITH CUMULATIVE AND ADJUSTABLE DIVIDENDS

      (a) Designation. The designation of this series of Preferred Stock shall
be "Preferred Stock with Cumulative and Adjustable Dividends" (hereinafter
called this "Series") and the number of shares constituting this Series is
688,700. Shares of this Series shall have a stated value of $50 per share. The
number of authorized shares of this Series may be reduced by further resolution
duly adopted by the Board and by the filing of a certificate pursuant to the
provisions of the Rhode Island Business Corporation Act stating that such
reduction has been so authorized, but the number of authorized shares of this
Series shall not be increased.

      (b) Dividend Rate.

            (1) The dividend rate on the shares of this Series shall be $.8875
      per share for the period (the "Initial Dividend Period") from the date of
      their original issue to and including March 31, 1988. Dividend rates on
      the shares of this Series shall be for each quarterly dividend period
      (hereinafter referred to as a "Quarterly Dividend Period"; and the Initial
      Dividend Period or any Quarterly Dividend Period being hereinafter
      individually referred to as a "Dividend Period" and collectively referred
      to as "Dividend Periods") thereafter, which Quarterly Dividend Periods
      shall commence on January 1, April 1, July 1, and October 1, in each year
      and shall end on and include the day next preceding the first day of the
      next Quarterly Dividend Period, at a rate per annum of the stated value
      thereof of 2.25% below the Applicable Rate (as defined in paragraph (2) of
      this Section (b)) in respect of such Quarterly Dividend Period. Anything
      to the contrary herein notwithstanding, the dividend rate for any
      Quarterly Dividend Period shall in no event be less than 6% or greater
      than 12% per annum. Such dividends shall be cumulative from the date of
      original issue of such shares and shall be payable, when and as declared
      by the Board, on January 1, April 1, July 1, and October 1, of each year,
      commencing on April 1, 1988. Each such dividend shall be paid to the
      holders of record of shares of this Series as they appear on the stock
      register of the Corporation on such record date, not exceeding 30 days
      preceding the payment date thereof, as shall be fixed by the Board.
      Dividends on account of arrears for any past Dividend Periods may be
      declared and paid at any time, without reference to any regular dividend
      payment date, to holders of record on such date, not exceeding 45 days
      preceding the payment date thereof, as may be fixed by the Board.

            (2) Except as provided below in this paragraph, the "Applicable
      Rate" for any Quarterly Dividend Period shall be the highest of the
      Treasury Bill Rate, the Ten Year Constant Maturity Rate or the Twenty Year
      Constant Maturity Rate (each as hereinafter defined) for such Dividend
      Period. In the event that the Corporation determines in good faith that
      for any reason one or more of such rates cannot be determined for any
      Quarterly Dividend Period, then the Applicable Rate for such


                                      E-1
<PAGE>

      Quarterly Dividend Period shall be the higher of whichever of such rates
      can be so determined. In the event that the Corporation determines in good
      faith that none of such rates can be determined for any Quarterly Dividend
      Period, then the Applicable Rate in effect for the preceding Dividend
      Period shall be continued for such Dividend Period.

            (3) Except as provided below in this paragraph, the "Treasury Bill
      Rate" for each Quarterly Dividend Period shall be the arithmetic average
      of the two most recent weekly per annum market discount rates (or the one
      weekly per annum market discount rate, if only one such rate shall be
      published during the relevant Calendar Period as provided below) for
      three-month U.S. Treasury bills, as published weekly by the Federal
      Reserve Board during the Calendar Period immediately prior to the last ten
      calendar days of the March, June, September or December, as the case may
      be, prior to the Quarterly Dividend Period for which the dividend rate on
      this Series is being determined. In the event that the Federal Reserve
      Board does not publish such a weekly per annum market discount rate during
      such Calendar Period, then the Treasury Bill Rate for such Dividend Period
      shall be the arithmetic average of the two most recent weekly per annum
      market discount rates (or the one weekly per annum market discount rate,
      if only one such rate shall be published during the relevant Calendar
      Period as provided below) for three-month U.S. Treasury bills, as
      published weekly during such Calendar Period by any Federal Reserve Bank
      or by any U.S. Government department or agency selected by the
      Corporation. In the event that a per annum market discount rate for
      three-month U.S. Treasury bills shall not be published by the Federal
      Reserve Board or by any Federal Reserve Bank or by any U.S. Government
      department or agency during such Calendar Period, then the Treasury Bill
      Rate for such Dividend Period shall be the arithmetic average of the two
      most recent weekly per annum market discount rates (or the one weekly per
      annum market discount rate, if only one such rate shall be published
      during the relevant Calendar Period as provided below) for all of the U.S.
      Treasury bills then having maturities of not less than 80 nor more than
      100 days, as published during such Calendar Period by the Federal Reserve
      Board or, if the Federal Reserve Board shall not publish such rates, by
      any Federal Reserve Bank or by any U.S. Government department or agency
      selected by the Corporation. In the event that the Corporation determines
      in good faith that for any reason no such U.S. Treasury Bill Rates are
      published as provided above during such Calendar Period, then the Treasury
      Bill Rate for such Dividend Period shall be the arithmetic average of the
      per annum market discount rates based upon the closing bids during such
      Calendar Period for each of the issues of marketable noninterest-bearing
      U.S. Treasury securities with a maturity of not less than 80 nor more than
      100 days from the date of each such quotation, as quoted daily for each
      business day in New York City (or less frequently if daily quotations
      shall not be generally available) to the Corporation by at least three
      recognized U.S. Government securities dealers selected by the Corporation.
      In the event that the Corporation determines in good faith that for any
      reason the Corporation cannot determine the Treasury Bill Rate for any
      Quarterly Dividend Period as provided above in this paragraph, the
      Treasury Bill Rate for such Dividend Period shall be the arithmetic
      average of the per annum market discount rates based upon the closing bids
      during such Calendar Period for each of the issues of marketable
      interest-bearing U.S. Treasury


                                      E-2
<PAGE>

      securities with a maturity of not less than 80 nor more than 100 days from
      the date of each such quotation, as quoted daily for each business day in
      New York City (or less frequently if daily quotations shall not be
      generally available) to the Corporation by at least three recognized U.S.
      Government securities dealers selected by the Corporation.

            (4) Except as provided in this paragraph, the "Ten Year Constant
      Maturity Rate" for each Quarterly Dividend Period shall be the arithmetic
      average of the two most recent weekly per annum Ten Year Average Yields
      (or the one weekly per annum Ten Year Average Yield, if only one such
      Yield shall be published during the relevant Calendar Period as provided
      below), as published weekly by the Federal Reserve Board during the
      Calendar Period immediately prior to the last ten calendar days of the
      March, June, September or December, as the case may be, prior to the
      Quarterly Dividend Period for which the dividend rate on this Series is
      being determined. In the event that the Federal Reserve Board does not
      publish such a weekly per annum Ten Year Average Yield during such
      Calendar Period, then the Ten Year Constant Maturity Rate for such
      Dividend Period shall be the arithmetic average of the two most recent
      weekly per annum Ten Year Average Yields (or the one weekly per annum Ten
      Year Average Yield, if only one such Yield shall be published during the
      relevant Calendar Period as provided below), as published weekly during
      such Calendar Period by any Federal Reserve Bank or by any U.S. Government
      department or agency selected by the Corporation. In the event that a per
      annum Ten Year Average Yield shall not be published by the Federal Reserve
      Board or by any Federal Reserve Bank or by any U.S. Government department
      or agency during such Calendar Period, then the Ten Year Constant Maturity
      Rate for such Dividend Period shall be the arithmetic average of the two
      most recent weekly per annum average yields to maturity (or the one weekly
      average yield to maturity, if only one such yield shall be published
      during the relevant Calendar Period as provided below) for all of the
      actively traded marketable U.S. Treasury fixed interest rate securities
      (other than Special Securities) then having maturities of not less than
      eight nor more than twelve years, as published during such Calendar Period
      by the Federal Reserve Board or, if the Federal Reserve Board shall not
      publish such yields, by any Federal Reserve Bank or by any U.S. Government
      department or agency selected by the Corporation. In the event that the
      Corporation determines in good faith that for any reason the Corporation
      cannot determine the Ten Year Constant Maturity Rate for any Quarterly
      Dividend Period as provided above in this paragraph, then the Ten Year
      Constant Maturity Rate for such Dividend Period shall be the arithmetic
      average of the per annum average yields to maturity based upon the closing
      bids during such Calendar Period for each of the issues of the actively
      traded marketable U.S. Treasury fixed interest rate securities (other than
      Special Securities) with a final maturity date not less than eight nor
      more than twelve years from the date of each such quotation, as quoted
      daily for each business day in New York City (or less frequently if daily
      quotations shall not be generally available) to the Corporation by at
      least three recognized U.S. Government securities dealers selected by the
      Corporation.

            (5) Except as provided below in the paragraph, the "Twenty Year
      Constant Maturity Rate" for each Quarterly Dividend Period shall be the
      arithmetic average of the two most recent weekly per annum, Twenty Year
      Average Yields (or the one weekly per


                                      E-3
<PAGE>

      annum Twenty Year Average Yield, if only one such Yield shall be published
      during the Relevant Calendar Period as provided below), as published
      weekly by the Federal Reserve Board during the Calendar Period immediately
      prior to the last ten calendar days of the March, June, September or
      December, as the case may be, prior to the Quarterly Dividend Period for
      which the dividend rate on this Series is being determined. In the event
      that the Federal Reserve Board does not publish such a weekly per annum,
      Twenty Year Average Yield during such Calendar Period, then the Twenty
      Year Constant Maturity Rate for such Dividend Period shall be the
      arithmetic average of the two most recent weekly per annum Twenty Year
      Average Yields (or the one weekly per annum, Twenty Year Average Yield, if
      only one such Yield shall be published during the relevant Calendar Period
      as provided below), as published weekly during such Calendar Period by any
      Federal Reserve Bank or by any U.S. Government department or agency
      selected by the Corporation. In the event that a per annum Twenty Year
      Average Yield shall not be published by the Federal Reserve Board or by
      any Federal Reserve Bank or by any U.S. Government department or agency
      during such Calendar Period, then the Twenty Year Constant Maturity Rate
      for such Dividend Period shall be the arithmetic average of the two most
      recent weekly per annum average yields to maturity (or the one weekly
      average yield to maturity, if only one such yield shall be published
      during the relevant Calendar Period as provided below) for all of the
      actively trade marketable U.S. Treasury fixed interest securities (other
      than Special Securities) then having maturities of not less than eighteen
      nor more than twenty-two years, as published during such Calendar Period
      by the Federal Reserve Board or, if the Federal Reserve Board shall not
      publish such yields, by any Federal Reserve Bank or by any U.S. Government
      department or agency selected by the Corporation. In the event that the
      Corporation determines in good faith that for any reason the Corporation
      cannot determine the Twenty Year Constant Maturity Rate for any Quarterly
      Dividend Period as provided above in this paragraph, then the Twenty Year
      Constant Maturity Rate for such Dividend Period shall be the arithmetic
      average of the per annum average yields to maturity based upon the closing
      bids during such Calendar Period for each of the issues of actively traded
      marketable U.S. Treasury fixed interest rate securities (other than
      Special Securities) with a final maturity date not less than eighteen nor
      more than twenty-two years from the date of each such quotation, as quoted
      daily for each business day in New York City (or less frequently if daily
      quotations shall not be generally available) to the Corporation by at
      least three recognized U.S. Government securities dealers selected by the
      Corporation.

            (6) The Treasury Bill Rate, the Ten Year Constant Maturity Rate and
      the Twenty Year Constant Maturity Rate shall each be rounded to the
      nearest five hundredths of a percentage point.

            (7) The dividend rate with respect to each Quarterly Dividend Period
      will be calculated as promptly as practicable by the Corporation according
      to the appropriate method described herein. The mathematical accuracy of
      each such calculation will be confirmed in writing by independent
      accountants of recognized standing. The Corporation will cause each
      dividend rate to be published in a newspaper of general circulation in New
      York City prior to the commencement of the new Quarterly Dividend


                                      E-4
<PAGE>

      Period to which it applies and will cause notice of such dividend rate to
      be enclosed with the dividend payment checks next mailed to the holders of
      shares of this Series.

            (8) For purposes of this Section (b), the term

                  (i) "Calendar Period" shall mean 14 calendar days;

                  (ii) "Special Securities" shall mean securities which can, at
            the option of the holder, be surrendered at face value in payment of
            any Federal estate tax or which provide tax benefits to the holder
            and are priced to reflect such tax benefits or which were originally
            issued at a deep or substantial discount.

                  (iii) "Ten Year Average Yield" shall mean the average yield to
            maturity for actively traded marketable U.S. Treasury fixed interest
            rate securities (adjusted to constant maturities of ten years); and

                  (iv) "Twenty Year Average Yield" shall mean the average yield
            to maturity for actively traded marketable U.S. Treasury fixed
            interest rate securities (adjusted to constant maturities of 20
            years).

            (9) No full dividends shall be declared or paid or set apart for
      payment on Preferred Stock of any series ranking, as to dividends, on a
      parity with or junior to this Series for any period unless full cumulative
      dividends have been or contemporaneously are declared and paid or declared
      and a sum sufficient for the payment thereof set apart for such payment on
      this Series for all dividend payment periods terminating on or prior to
      the date of payment of such full cumulative dividends. When dividends are
      not paid in full, as aforesaid, upon the shares of this Series and any
      other Preferred Stock ranking on a parity as to dividends with this
      Series, all dividends declared upon shares of this Series and any other
      Preferred Stock ranking on a parity as to dividends with this Series shall
      be declared pro rata so that the amount of dividends declared per share on
      this Series and such other Preferred Stock shall in all cases bear to each
      other the same ratio that accrued dividends per share on the shares of
      this Series and such other Preferred Stock bear to each other. Holders of
      shares of this Series shall not be entitled to any dividend, whether
      payable in cash, property or stocks, in excess of full cumulative
      dividends, as herein provided, on this Series. No interest, or sum of
      money in lieu of interest, shall be payable in respect of any dividend
      payment or payments on this Series which may be in arrears.

            (10) So long as any shares of this Series are outstanding, no
      dividend (other than a dividend in Common Stock or in any other stock
      ranking junior to this Series as to dividends and upon liquidation and
      other than as provided in paragraph (9) of this Section (b) shall be
      declared or paid or set aside for payment or other distribution declared
      or made upon the Common Stock or upon any other stock ranking junior to or
      on a parity with this Series as to dividends or upon liquidation, nor
      shall any Common Stock nor any other stock of the Corporation ranking
      junior to or on a parity with this Series as to dividends or upon
      liquidation be redeemed, purchased or otherwise acquired for any
      consideration (or any moneys paid to or made available for a sinking fund
      for the redemption of any shares of any such stock) by the Corporation
      (except by conversion into or exchange for stock of the Corporation
      ranking junior to this Series as


                                      E-5
<PAGE>

      to dividends and upon liquidation) unless, in each case, the full
      cumulative dividends on all outstanding shares of this Series shall have
      been paid for all past dividend payment periods.

            (11) Dividends payable on each share of this Series for each full
      Quarterly Dividend Period shall be computed by dividing the dividend rate
      for such Quarterly Dividend Period by four and applying such rate against
      the stated value, per share of this Series. Dividends payable on this
      Series for any period less than a full Quarterly Dividend Period shall be
      computed on the basis of a 360-day year consisting of 30-day months.

      (c) Redemption

            (1) The shares of this Series shall not be redeemable prior to April
      1, 1988. On and after April 1, 1988, the Corporation, at its option, may
      redeem shares of this Series, as a whole or in part, at any time or from
      time to time, at a redemption price (i) in the case of any redemption on a
      redemption date occurring on or after April 1, 1988, and prior to April 1,
      1993, of $51.50 per share, and (ii) in the case of any redemption on a
      redemption date occurring on or after April 1, 1993, of $50.00 per share,
      plus, in each case, accrued and unpaid dividends thereon to the date fixed
      for redemption.

            (2) In the event that fewer than all the outstanding shares of this
      Series are to be redeemed, the number of shares to be redeemed shall be
      determined by the Board and the shares to be redeemed shall be determined
      by lot or pro rata as may be determined by the Board or by any other
      method as may be determined by the Board in its sole discretion to be
      equitable.

            (3) In the event the Corporation shall redeem shares of this Series,
      notice of such redemption shall be given by first class mail, postage
      prepaid, mailed not less than 30 nor more than 60 days prior to the
      redemption date, to each holder of record of the shares to be redeemed, at
      such holder's address as the same appears on the stock register of the
      Corporation. Each such notice shall state: (i) the redemption date; (ii)
      the number of shares of this Series to be redeemed and, if fewer than all
      the shares held by such holder are to be redeemed, the number of such
      shares to be redeemed from such holder; (iii) the redemption price; (iv)
      the place or places where certificates for such shares are to be
      surrendered for payment of the redemption price; and (v) that dividends on
      the shares to be redeemed will cease to accrue on such redemption date.

            (4) Notice having been mailed as aforesaid, from and after the
      redemption date (unless default shall be made by the Corporation in
      providing money for the payment of the redemption price) dividends on the
      shares of this Series so called for redemption shall cease to accrue, and
      said shares shall no longer be deemed to be outstanding, and all rights of
      the holders thereof as stockholders of the Corporation (except the right
      to receive from the Corporation the redemption price) shall cease. Upon
      surrender in accordance with said notice of the certificates for any
      shares so redeemed (properly endorsed or assigned for transfer, if the
      Board shall so require and the notice shall so state), such shares shall
      be redeemed by the Corporation at the redemption price aforesaid. In case
      fewer than all the shares represented by any such


                                      E-6
<PAGE>

      certificate are redeemed, a new certificate shall be issued representing
      the unredeemed shares without cost to the holder thereof.

            (5) Any shares of this Series which shall at any time have been
      redeemed shall, after such redemption, have the status of authorized but
      unissued shares of Preferred Stock, without designation as to series until
      such shares are once more designated as part of a particular series by the
      Board.

            (6) Notwithstanding the foregoing provisions of this Section (c), if
      any dividends on this Series are in arrears, no shares of this Series
      shall be redeemed unless all outstanding shares of this Series are
      simultaneously redeemed, and the Corporation shall not purchase or
      otherwise acquire any shares of this Series; provided, however, that the
      foregoing shall not prevent, the purchase or acquisition of shares of this
      Series pursuant to a purchase or exchange offer made on the same terms to
      holders of all outstanding shares of this Series.

      (d) Conversion or Exchange. The holders of shares of this Series shall not
have any rights herein to convert such shares into or exchange such shares for
shares of any other class or classes or of any other series of any class or
classes of capital stock of the Corporation.

      (e) Voting. The shares of this Series shall not have any voting powers
either general or special, except that

            (1) Unless the vote or consent of the holders of a greater number of
      shares shall then be required by law, the consent of the holders of at
      least 66 2/3% of all of the shares of this Series at the time outstanding,
      given in person or by proxy, either in writing by a vote at a meeting
      called for the purpose at which the holders of shares of this Series shall
      vote together as a separate class, shall be necessary for authorizing,
      effecting or validating the amendment, alteration or repeal of any of the
      provisions of the Articles of Incorporation of the Corporation or of any
      certificate amendatory thereof or supplemental thereto (including any
      Certificate of Designation, Preferences and Rights or any similar document
      relating to any series of Preferred Stock) which would adversely affect
      the preferences, rights, powers or privileges of this Series;

            (2) Unless the vote or consent of the holders of a greater number of
      shares shall then be required by law, the consent of the holders of at
      least 66 2/3% of all of the shares of this Series and all other series of
      Preferred Stock ranking on a parity with shares of this Series, either as
      to dividends or upon liquidation, at the time outstanding, given in person
      or by proxy, either in writing or by a vote at a meeting called for the
      purpose at which the holders of shares of this Series and such other
      series of Preferred Stock shall vote together as a single class without
      regard to series, shall be necessary for authorizing, effecting or
      validating the creation, authorization or issue of any shares of any class
      of stock of the Corporation ranking prior to the shares of this Series as
      to dividends or upon liquidation, or the reclassification or any
      authorized stock of the Corporation into any such prior shares, or the
      creation, authorization or issue of any obligation or security convertible
      into or evidencing the right to purchase any such prior shares;


                                      E-7
<PAGE>

            (3) If at the time of any annual meeting of stockholders for the
      election of directors a default in preference dividends on the Preferred
      Stock shall exist, the number of directors constituting the Board of the
      Corporation shall be increased by two, and the holders of the Preferred
      Stock of all series shall have the right at such meeting, voting together
      as a single class without regard to series, to the exclusion of the
      holders of Common Stock, to elect two directors of the Corporation to fill
      such newly created directorships. Such right shall continue until there
      are no dividends in arrears upon the Preferred Stock. Each director
      elected by the holders of shares of Preferred Stock (herein called a
      "Preferred Director") shall continue to serve as such director for the
      full term for which he shall have been elected, notwithstanding that prior
      to the end of such term a default in preference dividends shall cease to
      exist. Any Preferred Director may be removed by, and shall not be removed
      except by, the vote of the holders of record of the outstanding shares of
      Preferred Stock, voting together as a single class without regard to
      series, at a meeting of the stockholders, or of the holders of shares of
      Preferred Stock, called for that purpose. So long as a default in any
      preference dividends on the Preferred Stock shall exist, (A) any vacancy
      in the office of a Preferred Director may be filled (except as provided in
      the following clause (B)) by an instrument in writing signed by the
      remaining Preferred Director and filed with the Corporation and (B) in the
      case of the removal of any Preferred Director, the vacancy may be filled
      by the vote of the holders of the outstanding shares of Preferred Stock,
      voting together as a single class without regard to series, at the same
      meeting at which such removal shall be voted. Each director appointed as
      aforesaid by the remaining Preferred Director shall be deemed, for all
      purposes hereof, to be a Preferred Director. Whenever the term of office
      of the Preferred Directors shall end and a default in preference dividends
      shall no longer exist, the number of directors constituting the Board of
      the Corporation shall be reduced by two. For the purposes hereof, a
      "default in preference dividends" on the Preferred Stock shall be deemed
      to exist whenever the amount of accrued dividends upon any series of the
      Preferred Stock shall be equivalent to six full quarter-yearly dividends
      or more, and, having so occurred, such default shall be deemed to exist
      thereafter until, but only until, all accrued dividends on all shares of
      Preferred Stock of each and every series then outstanding shall have been
      paid to the end of the last preceding quarterly dividend period.

      (f) Liquidation Rights.

            (1) Upon the dissolution, liquidation or winding up of the
      Corporation, the holders of the shares of this Series shall be entitled to
      receive out of the assets of the Corporation, before any payment or
      distribution shall be made on the Common Stock or on any other class of
      stock ranking junior to the Preferred Stock upon liquidation, the amount
      of $50.00 per share, plus a sum equal to all dividends (whether or not
      earned or declared) on such shares accrued and unpaid thereon to the date
      of final distribution.

            (2) Neither the sale of all or substantially all the property or
      business of the Corporation, nor the merger or consolidation of the
      Corporation into or with any other corporation or the merger or
      consolidation of any other corporation into or with the


                                      E-8
<PAGE>

      Corporation, shall be deemed to be a dissolution, liquidation or winding
      up, voluntary or involuntary, for the purpose of this Section (f).

            (3) After the payment to the holders of the shares of this Series of
      the full preferential amounts provided for in this Section (f), the
      holders of this Series as such shall have no right or claim to any of the
      remaining assets of the Corporation.

            (4) In the event the assets of the Corporation available for
      distribution to the holders of shares of this Series upon any dissolution,
      liquidation or winding up of the Corporation, whether voluntary or
      involuntary, shall be insufficient to pay in full all amounts to which
      such holders are entitled pursuant to paragraph 1 of this Section (f), no
      such distribution shall be made on account of any shares of any other
      class or series of Preferred Stock ranking on a parity with the shares of
      this Series upon such dissolution, liquidation or winding up unless
      proportionate distributive amounts shall be paid on account of the shares
      of this Series, ratably, in proportion to the full distributable amounts
      for which holders of all such parity shares are respectively entitled upon
      such dissolution, liquidation or winding up.

            (5) Upon the dissolution, liquidation or winding up of the
      Corporation, the holders of the shares of this Series then outstanding
      shall be entitled to be paid out of the assets of the Corporation
      available for distribution to its stockholders all amounts to which such
      holders are entitled pursuant to paragraph (1) of this Section (f) before
      any payment shall be made to the holders of any class of capital stock of
      the Corporation ranking junior upon liquidation of this Series.

      (g) Ranking of Classes of Stock. Any stock of any class or classes of the
Corporation shall be deemed to rank:

            (1) prior to the shares of this Series, either as to dividends or
      upon liquidation, if the holders of such class or classes shall be
      entitled to the receipt of dividends or of amounts distributable upon
      dissolution, liquidation or winding up of the Corporation, as the case may
      be, in preference or priority to the holders of shares of this Series;

            (2) on a parity with shares of this Series, either as to dividends
      or upon liquidation, whether or not the dividend rates, dividend payment
      dates or redemption or liquidation prices per share or sinking fund
      provisions, if any, be different from those of this Series, if the holders
      of such stock shall be entitled to the receipt of dividends or of amounts
      distributable upon dissolution, liquidation or winding up of the
      Corporation, as the case may be, in proportion to their respective
      dividend rates or liquidation prices, without preference or priority, one
      over the other, as between the holders of such stock and the holders of
      shares of this Series; and

            (3) junior to shares of this Series, either as to dividends or upon
      liquidation, if such class shall be Common Stock or if the holders of
      shares of this Series shall be entitled to receipt of dividends or of
      amounts distributable upon dissolution, liquidation or winding up of the
      Corporation, as the case may be, in preference or priority to the holders
      of shares of such class or classes.


                                      E-9
<PAGE>

                                                                       EXHIBIT F

                            FLEET BOSTON CORPORATION
                 (formerly known as FLEET FINANCIAL GROUP, INC.)
                        9.30% CUMULATIVE PREFERRED STOCK

      (a) Designation. The designation of this series of Preferred Stock shall
be "9.30% Cumulative Preferred Stock" (hereinafter called the "Preferred
Shares") and the number of shares constituting this series shall be 575,000.
Such Preferred Shares shall have a stated value of $250 per share. The number of
authorized Preferred Shares may be reduced by further resolution duly adopted by
the Board and by the filing of a certificate pursuant to the provisions of the
Rhode Island Business Corporation Act stating that such reduction has been so
authorized, but the number of authorized Preferred Shares shall not be
increased.

      (b) Dividends.

            (1) Dividend periods ("Dividend Periods") shall commence on January
      1, April 1, July 1 and October 1 in each year and shall end on and include
      the day next preceding the first day of the next Dividend Period. The
      dividend rate on the Preferred Shares from November 3, 1992 to and
      including December 31, 1992 (the "Initial Dividend Period") and for each
      Dividend Period thereafter will be 9.30% per annum of the stated value
      thereof. Such dividends shall be cumulative from November 3, 1992 and
      shall be payable when and as declared by the Board, on January 15th, April
      15th, July 15th and October 15th of each year, commencing January 15,
      1993. Each such dividend shall be paid to the holders of record of
      Preferred Shares as they appear on the stock register of the Corporation
      on such record date, not exceeding 30 days preceding the payment date
      thereof, as shall be fixed by the Board. Dividends on account of arrears
      for any past Dividend Periods may be declared and paid at any time,
      without reference to any regular dividend payment date, to holders of
      record on such date, not exceeding 45 days preceding the payment date
      thereof, as may be fixed by the Board.

            (2) No full dividends shall be declared or paid or set apart for
      payment on Preferred Stock of any series ranking, as to dividends, on a
      parity with or junior to the Preferred Shares for any period unless full
      cumulative dividends have been or contemporaneously are declared and paid
      or declared and a sum sufficient for the payment thereof set apart for
      such payment on the Preferred Shares for all dividend payment periods
      terminating on or prior to the date of payment of such full cumulative
      dividends. When dividends are not paid in full, as aforesaid, upon the
      Preferred Shares and any other Preferred Stock ranking on a parity as to
      dividends with the Preferred Shares, all dividends declared upon shares of
      the Preferred Shares and any other Preferred Stock ranking on a parity as
      to dividends with the Preferred Shares shall be declared pro rata so that
      the amount of dividends declared per share on the Preferred Shares and
      such other Preferred Stock shall in all cases bear to each other the same
      ratio that accrued dividends per share on the Preferred Shares and such
      other Preferred Stock bear to each other. Holders of the Preferred Shares
      shall not be entitled to any dividend, whether payable in cash, property
      or stock, in excess of full cumulative dividends, as herein provided, on
      the Preferred Shares. No interest, or sum of money in lieu of interest,
      shall


                                      F-1
<PAGE>

      be payable in respect of any dividend payment or payments on the Preferred
      Shares which may be in arrears.

            (3) So long as any of the Preferred Shares are outstanding, no
      dividend (other than a dividend in Common Stock or in any other stock
      ranking junior to the Preferred Shares as to dividends and upon
      liquidation and other than as provided in paragraph (2) of this Section
      (b)) shall be declared or paid or set aside for payment or other
      distribution declared or made upon the Common Stock or upon any other
      stock ranking junior to or on a parity with the Preferred Shares as to
      dividends or upon liquidation, nor shall any Common Stock nor any other
      stock of the Corporation ranking junior to or on a parity with the
      Preferred Shares as to dividends or upon liquidation be redeemed,
      purchased or otherwise acquired for any consideration (or any moneys be
      paid to or made available for a sinking fund for the redemption of any
      shares of any such stock) by the Corporation (except by conversion into or
      exchange for stock of the Corporation ranking junior to the Preferred
      Shares as to dividends and upon liquidation) unless, in each case, the
      full cumulative dividends on all outstanding Preferred Shares shall have
      been paid for all past dividend payment periods.

            (4) Dividends payable on each Preferred Share for each Dividend
      Period shall be computed by annualizing the applicable dividend rate and
      dividing by four. Dividends payable on the Preferred Shares for any period
      less than a full Dividend Period shall be computed on the basis of a
      360-day year consisting of twelve 30-day months.

      (c) Redemption.

            (1) The Preferred Shares shall not be redeemable prior to October
      15, 1997. On and after October 15, 1997, the Corporation, at its option,
      may redeem the Preferred Shares, as a whole or in part, at any time or
      from time to time at a redemption price equal to $250 per share plus
      accrued and unpaid dividends thereon to the date fixed for redemption.

            (2) In the event that fewer than all the outstanding Preferred
      Shares are to be redeemed, the number of shares to be redeemed shall be
      determined by the Board and the shares to be redeemed shall be determined
      by lot or pro rata as may be determined by the Board of the Corporation or
      by any duly authorized committee thereof or by any other method as may be
      determined by the Board of the Corporation or by any duly authorized
      committee thereof in its sole discretion to be equitable, provided that
      such method satisfies any applicable requirements of any securities
      exchange on which the Preferred Shares are listed.

            (3) In the event the Corporation shall redeem Preferred Shares,
      notice of such redemption shall be given by first class mail, postage
      prepaid, mailed not less than 30 nor more than 60 days prior to the
      redemption date, to each holder of record of the shares to be redeemed, at
      such holder's address as the same appears on the stock register of the
      Corporation. Each such notice shall state: (i) the redemption date; (ii)
      the number of Preferred Shares to be redeemed and, if fewer than all the
      shares held by such holder are to be redeemed, the number of such shares
      to be redeemed from such holder; (iii) the redemption price; (iv) the
      place or places where certificates for such shares are to be


                                      F-2
<PAGE>

      surrendered for payment of the redemption price; and (v) that dividends on
      the shares to be redeemed will cease to accrue on such redemption date.

            (4) Notice having been mailed as aforesaid, from and after the
      redemption date (unless default shall be made by the Corporation in
      providing money for the payment of the redemption price) dividends on the
      Preferred Shares so called for redemption shall cease to accrue, and said
      shares shall no longer be deemed to be outstanding, and all rights of the
      holders thereof as stockholders of the Corporation (except the right to
      receive from the Corporation the redemption price) shall cease. Upon
      surrender in accordance with said notice of the certificates for any
      shares so redeemed (properly endorsed or assigned for transfer, if the
      Board of the Corporation or any duly authorized committee thereof shall so
      require and the notice shall so state), such shares shall be redeemed by
      the Corporation at the redemption price aforesaid. In case fewer than all
      the shares represented by any such certificate are redeemed, a new
      certificate shall be issued representing the unredeemed shares without
      cost to the holder thereof.

            (5) Any of the Preferred Shares which shall at any time have been
      redeemed shall, after such redemption, have the status of authorized but
      unissued shares of Preferred Stock, without designation as to series until
      such shares are once more designated as part of a particular series by the
      Board of the Corporation or any duly authorized committee thereof.

            (6) Notwithstanding the foregoing provisions of this Section (c), if
      any dividends on the Preferred Shares are in arrears, no Preferred Shares
      shall be redeemed unless all outstanding Preferred Shares of this series
      are simultaneously redeemed, and the Corporation shall not purchase or
      otherwise acquire any Preferred Shares; provided, however, that the
      foregoing shall not prevent the purchase or acquisition of Preferred
      Shares pursuant to a purchase or exchange offer made on the same terms to
      holders of all outstanding Preferred Shares.

      (d) Conversion or Exchange. The holders of the Preferred Shares shall not
have any rights herein to convert such shares into or exchange such shares for
shares of any other class or classes or of any other series of any class or
classes of capital stock of the Corporation.

      (e) Voting. The Preferred Shares shall not have any voting powers, either
general or special, except that

            (i) Unless the vote or consent of the holders of a greater number of
      shares shall then be required by law, the consent of the holders of at
      least 66 2/3% of all of the Preferred Shares at the time outstanding,
      given in person or by proxy, either in writing or by a vote at a meeting
      called for the purpose at which the holders of Preferred Shares shall vote
      together as a separate class, shall be necessary for authorizing,
      effecting or validating the amendment, alteration or repeal of any of the
      provisions of the Articles of Incorporation or of any certificate
      amendatory thereof or supplemental thereto (including any Certificate of
      Designation, Preferences and Rights or any similar document relating to
      any series of Preferred Stock) which would adversely affect the
      preferences, rights, powers or privileges of the Preferred Shares;


                                      F-3
<PAGE>

            (ii) Unless the vote or consent of the holders of a greater number
      of shares shall then be required by law, the consent of the holders of at
      least 66 2/3% of all of the Preferred Shares and all other series of
      Preferred Stock ranking on a parity with the Preferred Shares, either as
      to dividends or upon liquidation, at the time outstanding, given in person
      or by proxy, either in writing or by a vote at a meeting called for the
      purpose at which the holders of Preferred Shares and such other series of
      Preferred Stock shall vote together as a single class without regard to
      series, shall be necessary for authorizing, effecting or validating the
      creation, authorization or issue of any shares of any class of stock of
      the Corporation ranking prior to the Preferred Shares as to dividends or
      upon liquidation, or the reclassification of any authorized stock of the
      Corporation in to any such prior shares, or the creation, authorization or
      issue of any obligation or security convertible into or evidencing the
      right to purchase any such prior shares;

            (iii) If at the time of any annual meeting of stockholders for the
      election of directors a default in preference dividends (as defined below)
      on the Preferred Stock shall exist, the number of directors constituting
      the Board of the Corporation shall be increased by two, and the holders of
      the Preferred Stock of all series shall have the right at such meeting,
      voting together as a single class without regard to series, to the
      exclusion of the holders of common stock, to elect two directors of the
      Corporation to fill such newly created directorships. Such right shall
      continue until there are no dividends in arrears upon the Preferred Stock.
      Each director elected by the holders of shares of Preferred Stock (herein
      called a "Preferred Director") shall continue to serve as such director
      for the full term for which he or she shall have been elected,
      notwithstanding that prior to the end of such term a default in preference
      dividends shall cease to exist. Any Preferred Director may be removed by,
      and shall not be removed except by, the vote of the holders of record of
      the outstanding shares of Preferred Stock, voting together as a single
      class without regard to series, at a meeting of the stockholders, or of
      the holders of shares of Preferred Stock, called for the purpose. So long
      as a default in any preference dividends on the Preferred Stock shall
      exist, (a) any vacancy in the office of a Preferred Director may be filled
      (except as provided in the following clause (b)) by an instrument in
      writing signed by the remaining Preferred Director and filed with the
      Corporation and (b) in case of the removal of any Preferred Director, the
      vacancy may be filled by the vote of the holders of the outstanding shares
      of Preferred Stock, voting together as a single class without regard to
      series, at the same meeting at which such removal shall be voted. Each
      director appointed as aforesaid by the remaining Preferred Director shall
      be deemed, for all purposes hereof, to be a Preferred Director. Whenever
      the term of office of the Preferred Directors shall end and a default in
      preference dividends shall no longer exist, the number of directors
      constituting the Board of the Corporation shall be reduced by two. For the
      purposes hereof, a "default in preference dividends" on the Preferred
      Stock shall be deemed to exist whenever the amount of accrued dividends
      upon any series of Preferred Stock shall be equivalent to six full
      quarter-yearly dividends or more, and, having so occurred, such default
      shall be deemed to exist thereafter until, but only until, all accrued
      dividends on all shares of Preferred Stock of each and every series then
      outstanding shall have been paid to the end of the last preceding
      quarterly dividend period.


                                      F-4
<PAGE>

      (f) Liquidation Rights.

            (1) Upon the voluntary or involuntary dissolution, liquidation or
      winding up of the Corporation, the holders of the Preferred Shares shall
      be entitled to receive, before any payment or distribution shall be made
      on the Common Stock or on any other class of stock ranking junior to the
      Preferred Shares upon liquidation, the amount of $250 per share, plus a
      sum equal to all dividends (whether or not earned or declared) on such
      shares accrued and unpaid thereon to the date of final distribution.

            (2) Neither the sale of all or substantially all of the property or
      business of the Corporation, nor the merger or consolidation of the
      Corporation into or with any other corporation, nor the merger or
      consolidation of any other corporation into or with the Corporation, shall
      be deemed to be a dissolution, liquidation or winding up, voluntary or
      involuntary, for the purpose of this Section (f).

            (3) After the payment to the holders of the Preferred Shares of the
      full preferential amounts provided for in this Section (f), the holders of
      the Preferred Shares as such shall have no right or claim to any of the
      remaining assets of the Corporation.

            (4) In the event the assets of the Corporation available for
      distribution to the holders of the Preferred Shares upon any dissolution,
      liquidation or winding up of the Corporation, whether voluntary or
      involuntary, shall be insufficient to pay in full all amounts to which
      such holders are entitled pursuant to paragraph (1) of this Section (f),
      no such distribution shall be made on account of any shares of any other
      class or series of Preferred Stock ranking on a parity with the Preferred
      Shares upon such dissolution, liquidation or winding up unless
      proportionate distributive amounts shall be paid on account of the
      Preferred Shares, ratably, in proportion to the full distributable amounts
      for which holders of all such parity shares are respectively entitled upon
      such dissolution, liquidation or winding up.

            (5) Upon the voluntary or involuntary dissolution, liquidation or
      winding up of the Corporation, the holders of the Preferred Shares then
      outstanding shall be entitled to be paid out of the assets of the
      Corporation available for distribution to its stockholders all amounts to
      which such holders are entitled pursuant to paragraph (1) of this Section
      (f) before any payment shall be made to the holders of any class of
      capital stock of the Corporation ranking junior upon liquidation to the
      Preferred Shares.

      (g) Ranking of Classes of Stock. For purposes of this resolution, any
stock of any class or classes of the Corporation shall be deemed to rank:

            (1) prior to the Preferred Shares, either as to dividends or upon
      liquidation, if the holders of such class or classes shall be entitled to
      the receipt of dividends or of amounts distributable upon voluntary or
      involuntary dissolution, liquidation or winding up of the Corporation, as
      the case may be, in preference or priority to the holders of the Preferred
      Shares;

            (2) on a parity with the Preferred Shares, either as to dividends or
      upon liquidation, whether or not the dividend rates, dividend payment
      dates or redemption or liquidation prices per share or sinking fund
      provisions, if any, be different from those of


                                      F-5
<PAGE>

      the Preferred Shares, if the holders of such stock shall be entitled to
      the receipt of dividends or of amounts distributable upon voluntary or
      involuntary dissolution, liquidation or winding up of the Corporation, as
      the case may be, in proportion to their respective dividend rates or
      liquidation prices, without preference or priority, one over the other, as
      between the holders of such stock and the holders of the Preferred Shares;
      and

            (3) junior to the Preferred Shares, either as to dividends or upon
      liquidation, if such class shall be Common Stock or if the holders of the
      Preferred Shares shall be entitled to receipt of dividends or of amounts
      distributable upon voluntary or involuntary dissolution, liquidation or
      winding up of the Corporation, as the case may be, in preference or
      priority to the holders of shares of such class or classes.


                                      F-6
<PAGE>

                                                                       EXHIBIT G

                            FLEET BOSTON CORPORATION
                 (formerly known as FLEET FINANCIAL GROUP, INC.)
                        9.35% CUMULATIVE PREFERRED STOCK

      (a) Designation. The designation of this series of Preferred Stock shall
be "9.35% Cumulative Preferred Stock" (hereinafter called the "Preferred
Shares") and the number of shares constituting this series shall be 500,000.
Such Preferred Shares shall have a stated value of $250 per share. The number of
authorized Preferred Shares may be reduced by further resolution duly adopted by
the Board and by the filing of a certificate pursuant to the provisions of the
Rhode Island Business Corporation Act stating that such reduction has been so
authorized, but the number of authorized Preferred Shares shall not be
increased.

      (b) Dividends.

            (1) Dividend periods ("Dividend Periods") shall commence on January
      15, April 15, July 15 and October 15 in each year and shall end on and
      include the day next preceding the first day of the next Dividend Period.
      The dividend rate on the Preferred Shares from January 26, 1995 to and
      including April 14, 1995 (the "Initial Dividend Period") and for each
      Dividend Period thereafter will be 9.35% per annum of the stated value
      thereof. Such dividends shall be cumulative from January 26, 1995 and
      shall be payable when and as declared by the Board, on January 15, April
      15, July 15 and October 15 of each year, commencing April 15, 1995. Each
      such dividend shall be paid to the holders of record of Preferred Shares
      as they appear on the stock register of the Corporation on such record
      date, not exceeding 30 days preceding the payment date thereof, as shall
      be fixed by the Board. Dividends on account of arrears for any past
      Dividend Periods may be declared and paid at any time, without reference
      to any regular dividend payment date, to holders of record on such date,
      not exceeding 45 days preceding the payment date thereof, as may be fixed
      by the Board.

            (2) No full dividends shall be declared or paid or set apart for
      payment on Preferred Stock of any series ranking, as to dividends, on a
      parity with or junior to the Preferred Shares for any period unless full
      cumulative dividends have been or contemporaneously are declared and paid
      or declared and a sum sufficient for the payment thereof set apart for
      such payment on the Preferred Shares for all dividend payment periods
      terminating on or prior to the date of payment of such full cumulative
      dividends. When dividends are not paid in full, as aforesaid, upon the
      Preferred Shares and any other Preferred Stock ranking on a parity as to
      dividends with the Preferred Shares, all dividends declared upon shares of
      the Preferred Shares and any other Preferred Stock ranking on a parity as
      to dividends


                                      G-1
<PAGE>

      with the Preferred Shares shall be declared pro rata so that the amount of
      dividends declared per share on the Preferred Shares and such other
      Preferred Stock shall in all cases bear to each other the same ratio that
      accrued dividends per share on the Preferred Shares and such other
      Preferred Stock bear to each other. Holders of the Preferred Shares shall
      not be entitled to any dividend, whether payable in cash, property or
      stock, in excess of full cumulative dividends, as herein provided, on the
      Preferred Shares. No interest, or sum of money in lieu of interest, shall
      be payable in respect of any dividend payment or payments on the Preferred
      Shares which may be in arrears.

            (3) So long as any of the Preferred Shares are outstanding, no
      dividend (other than a dividend in Common Stock or in any other stock
      ranking junior to the Preferred Shares as to dividends and upon
      liquidation and other than as provided in paragraph (2) of this Section
      (b)) shall be declared or paid or set aside for payment or other
      distribution declared or made upon the Common Stock or upon any other
      stock ranking junior to or on a parity with the Preferred Shares as to
      dividends or upon liquidation, nor shall any Common Stock nor any other
      stock of the Corporation ranking junior to or on a parity with the
      Preferred Shares as to dividends or upon liquidation be redeemed,
      purchased or otherwise acquired for any consideration (or any moneys be
      paid to or made available for a sinking fund for the redemption of any
      shares of any such stock) by the Corporation (except by conversion into or
      exchange for stock of the Corporation ranking junior to the Preferred
      Shares as to dividends and upon liquidation) unless, in each case, the
      full cumulative dividends on all outstanding Preferred Shares shall have
      been paid for all past dividend payment periods.

            (4) Dividends payable on each Preferred Share for each Dividend
      Period shall be computed by annualizing the applicable dividend rate and
      dividing by four. Dividends payable on the Preferred Shares for any period
      less than a full Dividend Period shall be computed on the basis of a
      360-day year consisting of twelve 30-day months.

      (c) Redemption.

            (1) The Preferred Shares shall not be redeemable prior to January
      15, 2000. On and after January 15, 2000, the Corporation, at its option,
      may redeem the Preferred Shares, as a whole or in part, at any time or
      from time to time at a redemption price equal to $250 per share plus
      accrued and unpaid dividends thereon to the date fixed for redemption.
      Notwithstanding the foregoing, to the extent applicable law requires, the
      Preferred Shares may not be redeemed by the Corporation without the prior
      approval of the Board of Governors of the Federal Reserve System.

            (2) In the event that fewer than all the outstanding Preferred
      Shares are to be redeemed the number of shares to be redeemed shall be
      determined by the


                                      G-2
<PAGE>

      Board and the shares to be redeemed shall be determined by lot or pro rata
      as may be determined by the Board of the Corporation or by any duly
      authorized committee thereof or by any other method as may be determined
      by the Board of the Corporation or by any duly authorized committee
      thereof in its sole discretion to be equitable, provided that such method
      satisfies any applicable requirements of any securities exchange on which
      the Preferred Shares are listed.

            (3) In the event the Corporation shall redeem Preferred Shares,
      notice of such redemption shall be given by first class mail, postage
      prepaid, mailed not less than 30 nor more than 60 days prior to the
      redemption date, to each holder of record of the shares to be redeemed, at
      such holder's address as the same appears on the stock register of the
      Corporation. Each such notice shall state: (i) the redemption date; (ii)
      the number of Preferred Shares to be redeemed and, if fewer than all the
      shares held by such holder are to be redeemed, the number of such shares
      to be redeemed from such holder; (iii) the redemption price; (iv) the
      place or places where certificates for such shares are to be surrendered
      for payment of the redemption price; and (v) that dividends on the shares
      to be redeemed will cease to accrue on such redemption date.

            (4) Notice having been mailed as aforesaid, from and after the
      redemption date (unless default shall be made by the Corporation in
      providing money for the payment of the redemption price) dividends on the
      Preferred Shares so called for redemption shall cease to accrue, and said
      shares shall no longer be deemed to be outstanding, and all rights of the
      holders thereof as stockholders of the Corporation (except the right to
      receive from the Corporation the redemption price) shall cease. Upon
      surrender in accordance with said notice of the certificates for any
      shares so redeemed (properly endorsed assigned for transfer, if the Board
      of the Corporation or any duly authorized committee thereof shall so
      require and the notice shall so state), such shares shall be redeemed by
      the Corporation at the redemption price aforesaid. In case fewer than all
      the shares represented by any such certificate are redeemed, a new
      certificate shall be issued representing the unredeemed shares without
      cost to the holder thereof.

            (5) Any of the Preferred Shares which shall at any time have been
      redeemed shall, after such redemption, have the status of authorized but
      unissued shares of Preferred Stock, without designation as to series until
      such shares are once more designated as part of a particular series by the
      Board of the Corporation or any duly authorized committee thereof.

            (6) Notwithstanding the foregoing provisions of this Section (c), if
      any dividends on the Preferred Shares are in arrears, no Preferred Shares
      shall be redeemed unless all outstanding Preferred Shares of this series
      are simultaneously redeemed, and the Corporation shall not purchase or
      otherwise acquire any Preferred Shares; provided, however, that the
      foregoing shall not prevent the


                                      G-3
<PAGE>

      purchase or acquisition of Preferred Shares pursuant to a purchase or
      exchange offer made on the same terms to holders of all outstanding
      Preferred Shares.

      (d) Conversion or Exchange. The holders of the Preferred Shares shall not
have any rights herein to convert such shares into or exchange such shares for
shares of any other class or classes or of any other series of any class or
classes of capital stock of the Corporation.

      (e) Voting. The Preferred Shares shall not have any voting powers, either
general or special, except that

            (i) Unless the vote or consent of the holders of a greater number of
      shares shall then be required by law, the consent of the holders of at
      least 66 2/3% of all of the Preferred Shares at the time outstanding,
      given in person or by proxy, either in writing or by a vote at a meeting
      called for the purpose at which the holders of Preferred Shares shall vote
      together as a separate class, shall be necessary for authorizing,
      effecting or validating the amendment, alteration or repeal of any of the
      provisions of the Articles of Incorporation or of any certificate
      amendatory thereof or supplemental thereto (including any Certificate of
      Designation, Preferences and Rights or any similar document relating to
      any series of Preferred Stock) which would adversely affect the
      preferences, rights, powers or privileges of the Preferred Shares;

            (ii) Unless the vote or consent of the holders of a greater number
      of shares shall then be required by law, the consent of the holders of at
      least 66 2/3% of all of the Preferred Shares and all other series of
      Preferred Stock ranking on a parity with the Preferred Shares, either as
      to dividends or upon liquidation, at the time outstanding, given in person
      or by proxy, either in writing or by a vote at a meeting called for the
      purpose at which the holders of Preferred Shares and such other series of
      Preferred Stock shall vote together as a single class without regard to
      series, shall be necessary for authorizing, effecting or validating the
      creation, authorization or issue of any shares of any class of stock of
      the Corporation ranking prior to the Preferred Shares as to dividends or
      upon liquidation, or the reclassification of any authorized stock of the
      Corporation into any such prior shares, or the creation, authorization or
      issue of any obligation or security convertible into or evidencing the
      right to purchase any such prior shares;

            (iii) If at the time of any annual meeting of stockholders for the
      election of directors a default in preference dividends (as defined below)
      on the Preferred Stock shall exist, the number of directors constituting
      the Board of the Corporation shall be increased by two, and the holders of
      the Preferred Stock of all series shall have the right at such meeting,
      voting together as a single class without regard to series, to the
      exclusion of the holders of common stock, to elect two directors of the
      Corporation to fill such newly created directorships. Such right shall
      continue until there are no dividends in arrears upon the Preferred Stock.
      Each director elected by the holders of shares of Preferred Stock (herein


                                      G-4
<PAGE>

      called a "Preferred Director") shall continue to serve as such director
      for the full term for which he or she shall have been elected,
      notwithstanding that prior to the end of such term a default in preference
      dividends shall cease to exist. Any Preferred Director may be removed by,
      and shall not be removed except by, the vote of the holders of record of
      the outstanding shares of Preferred Stock, voting together as a single
      class without regard to series, at a meeting of the stockholders, or of
      the holders of shares of Preferred Stock, called for the purpose. So long
      as a default in any preference dividends on the Preferred Stock shall
      exist, (a) any vacancy in the office of a Preferred Director may be filled
      (except as provided in the following clause (b)) by an instrument in
      writing signed by the remaining Preferred Director and filed with the
      Corporation and (b) in the case of the removal of any Preferred Director,
      the vacancy may be filled by the vote of the holders of the outstanding
      shares of Preferred Stock, voting together as a single class without
      regard to series, at the same meeting at which such removal shall be
      voted. Each director appointed as aforesaid by the remaining Preferred
      Director shall be deemed, for all purposes hereof, to be a Preferred
      Director. Whenever the term of office of the Preferred Directors shall end
      and a default in preference dividends shall no longer exist, the number of
      directors constituting the Board of the Corporation shall be reduced by
      two. For the purposes hereof, a "default in preference dividends" on the
      Preferred Stock shall be deemed to exist whenever the amount of accrued
      dividends upon any series of Preferred Stock shall be equivalent to six
      full quarter-yearly dividends or more, and, having so occurred, such
      default shall be deemed to exist thereafter until, but only until, all
      accrued dividends on all shares of Preferred Stock of each and every
      series then outstanding shall have been paid to the end of the last
      preceding quarterly dividend period.

      (f) Liquidation Rights.

            (1) Upon the voluntary or involuntary dissolution, liquidation or
      winding up of the Corporation, the holders of the Preferred Shares shall
      be entitled to receive, before any payment or distribution shall be made
      on the Common Stock or on any other class of stock ranking junior to the
      Preferred Shares upon liquidation, the amount of $250 per share, plus a
      sum equal to all dividends (whether or not earned or declared) on such
      shares accrued and unpaid thereon to the date of final distribution.

            (2) Neither the sale of all or substantially all of the property or
      business of the Corporation, nor the merger or consolidation of the
      Corporation into or with any other corporation, nor the merger or
      consolidation of any other corporation into or with the Corporation, shall
      be deemed to be a dissolution, liquidation or winding up, voluntary or
      involuntary, for the purpose of this Section (f).


                                      G-5
<PAGE>

            (3) After the payment to the holders of the Preferred Shares of the
      full preferential amounts provided for in this Section (f), the holders of
      the Preferred Shares as such shall have no right or claim to any of the
      remaining assets of the Corporation.

            (4) In the event the assets of the Corporation available for
      distribution to the holders of the Preferred Shares upon any dissolution,
      liquidation or winding up of the Corporation, whether voluntary or
      involuntary, shall be insufficient to pay in full all amounts to which
      such holders are entitled pursuant to paragraph (1) of this Section (f),
      no such distribution shall be made on account of any shares of any other
      class or series of Preferred Stock ranking on a parity with the Preferred
      Shares upon such dissolution, liquidation or winding up unless
      proportionate distributive amounts shall be paid on account of the
      Preferred Shares, ratably, in proportion to the full distributable amounts
      for which holders of all such parity shares are respectively entitled upon
      such dissolution, liquidation or winding up.

            (5) Upon the voluntary or involuntary dissolution, liquidation or
      winding up of the Corporation, the holders of the Preferred Shares then
      outstanding shall be entitled to be paid out of the assets of the
      Corporation available for distribution to its stockholders all amounts to
      which such holders are entitled pursuant to paragraph (1) of this Section
      (f) before any payment shall be made to the holders of any class of
      capital stock of the Corporation ranking junior upon liquidation to the
      Preferred Shares.

      (g) Ranking of Classes of Stock. For purposes of this resolution, any
stock of any class or classes of the Corporation shall be deemed to rank:

            (1) prior to the Preferred Shares, either as to dividends or upon
      liquidation, if the holders of such class or classes shall be entitled to
      the receipt of dividends or of amounts distributable upon voluntary or
      involuntary dissolution, liquidation or winding up of the Corporation, as
      the case may be, in preference or priority to the holders of the Preferred
      Shares;

            (2) on a parity with the Preferred Shares, either as to dividends or
      upon liquidation, whether or not the dividend rates, dividend payment
      dates or redemption or liquidation prices per share or sinking fund
      provisions, if any, be different from those of the Preferred Shares, if
      the holders of such stock shall be entitled to the receipt of dividends or
      of amounts distributable upon voluntary or involuntary dissolution,
      liquidation or winding up of the Corporation, as the case may be, in
      proportion to their respective dividend rates or liquidation prices,
      without preference or priority, one over the other, as between the holders
      of such stock and the holders of the Preferred Shares; and


                                      G-6
<PAGE>

            (3) junior to the Preferred Shares, either as to dividends or upon
      liquidation, if such class shall be Common Stock or if the holders of the
      Preferred Shares shall be entitled to receipt of dividends or of amounts
      distributable upon voluntary or involuntary dissolution, liquidation or
      winding up of the Corporation, as the case may be, in preference or
      priority to the holders of shares of such class or classes.


                                      G-7
<PAGE>

                                                                       EXHIBIT H

                            FLEET BOSTON CORPORATION
                 (formerly knownas FLEET FINANCIAL GROUP, INC.)
                    SERIES V 7.25% PERPETUAL PREFERRED STOCK

                  (a) Designation. The designation of the series of Preferred
            Stock shall be "Series V 7.25% Perpetual Preferred Stock"
            (hereinafter called this "Series") and the number of shares
            constituting this Series is one million two hundred sixty-five
            thousand (1,265,000).

                  (b) Dividend Rate.

                        (1) The holders of shares of this Series shall be
                  entitled to receive dividends thereon at a rate of 7.25% per
                  annum computed on the basis of an issue price thereof of $250
                  per share, and no more, payable quarterly out of the funds of
                  the Corporation legally available for the payment of
                  dividends. Such dividends shall be cumulative from the date of
                  original issue of such shares and shall be payable, when, as
                  and if declared by the Board on January 15, April 15, July 15
                  and October 15 of each year, commencing April 15, 1996 (a
                  "Dividend Payment Date"). Each such dividend shall be paid to
                  the holders of record of shares of this Series as they appear
                  on the stock register of the Corporation on such record date,
                  not exceeding 30 days preceding the payment date thereof, as
                  shall be fixed by the Board. Dividends on account of arrears
                  for any past quarters may be declared and paid at any time,
                  without reference to any regular dividend payment date, to
                  holders of record on such date, not exceeding 45 days
                  preceding the payment date thereof, as may be fixed by the
                  Board.

                        (2) No full dividends shall be declared or paid or set
                  apart for payment on the Preferred Stock of any series
                  ranking, as to dividends, on a parity with or junior to this
                  Series for any period unless full cumulative dividends have
                  been or contemporaneously are declared and paid or declared
                  and a sum sufficient for the payment thereof set apart for
                  such payment on this Series for all dividend payment periods
                  terminating on or prior to the date of payment of such full
                  cumulative dividends. When dividends are not paid in full, as
                  aforesaid, upon the shares of this Series and any other
                  preferred stock ranking on a parity as to dividends with this
                  Series, all dividends declared upon shares of this Series and
                  any other class or series of preferred stock of the
                  Corporation ranking on a parity as to dividends with this
                  Series shall be declared pro rata so that the amount of
                  dividends declared per share on this Series and such other
                  preferred stock shall in all cases bear to each other the same
                  ratio that accrued


                                      H-1
<PAGE>

                  dividends per share on the shares of this Series and such
                  other preferred stock bear to each other. Holders of shares of
                  this Series shall not be entitled to any dividend, whether
                  payable in cash, property or stocks, in excess of full
                  cumulative dividends, as herein provided, on this Series. No
                  interest, or sum of money in lieu of interest, shall be
                  payable in respect of any dividend payment or payments on this
                  Series which may be in arrears.

                        (3) So long as any shares of this Series are outstanding
                  no dividend (other than a dividend in Common Stock or in any
                  other stock ranking junior to this Series as to dividends and
                  upon liquidation and other than as provided in paragraph (2)
                  of this Section (b)) shall be declared or paid or set aside
                  for payment or other distribution declared or made upon the
                  Common Stock or upon any other stock ranking junior to or on a
                  parity with this Series as to dividends or upon liquidation,
                  nor shall any Common Stock nor any other stock of the
                  Corporation ranking junior to or on a parity with this Series
                  as to dividends or upon liquidation be redeemed, purchased or
                  otherwise acquired for any consideration (or any moneys be
                  paid to or made available for a sinking fund for the
                  redemption of any shares of any such stock) by the Corporation
                  (except by conversion into or exchange for stock of the
                  Corporation ranking junior to this Series as to dividends and
                  upon liquidation) unless, in each case, the full cumulative
                  dividends on all outstanding shares of this Series shall have
                  been paid for all past dividend payment periods.

                        (4) Dividends payable on this Series for any period,
                  including the period from the original issue of such shares
                  until April 15, 1996, shall be computed on the basis of a
                  360-day year consisting of twelve 30-day months.

                  (c) Redemption.

                        (1) The shares of this Series shall not be redeemable
                  prior to April 15, 2001. On and after April 15, 2001, the
                  Corporation, at its option, may redeem shares of this Series,
                  in whole or in part, at any time or from time to time, at a
                  redemption price of $250 per share, plus accrued and unpaid
                  dividends thereon to the date fixed for redemption.

                        (2) In the event that fewer than all the outstanding
                  shares of this Series are to be redeemed pursuant to
                  subsection (1), the number of shares to be redeemed shall be
                  determined by the Board and the shares to be redeemed shall be
                  determined by lot or pro rata as may be determined by the
                  Board or by any other method as may be determined by the Board
                  in its sole discretion to be equitable.


                                      H-2
<PAGE>

                        (3) In the event the Corporation shall redeem shares of
                  this Series pursuant to subsections (1) or (2), notice of such
                  redemption shall be given by first class mail, postage
                  prepaid, mailed not less than 30 nor more than 60 days prior
                  to the redemption date, to each holder of record of the shares
                  to be redeemed, at such holder's address as the same appears
                  on the stock register of the Corporation. Each such notice
                  shall state: (i) the redemption date; (ii) the number of
                  shares of this Series to be redeemed and, if fewer than all
                  the shares held by such holder are to be redeemed, the number
                  of such shares to be redeemed from such holder; (iii) the
                  redemption price; (iv) the place or places where certificates
                  for such shares are to be surrendered for payment of the
                  redemption price; and (v) that dividends on the shares to be
                  redeemed will cease to accrue on such redemption date.

                        (4) Notice having been mailed as aforesaid, from and
                  after the redemption date (unless default shall be made by the
                  Corporation in providing money for the payment of the
                  redemption price) dividends on the shares of this Series so
                  called for redemption under either subsection (1) or (2) above
                  shall cease to accrue, and said shares shall no longer be
                  deemed to be outstanding, and all rights of the holders
                  thereof as stockholders of the Corporation (except the right
                  to receive from the Corporation the redemption price) shall
                  cease. Upon surrender in accordance with said notice of the
                  certificates for any shares so redeemed (properly endorsed or
                  assigned for transfer, if the Board shall so require and the
                  notice shall so state), such shares shall be redeemed by the
                  Corporation at the applicable redemption price. In case fewer
                  than all the shares represented by any such certificate are
                  redeemed, a new certificate shall be issued representing the
                  unredeemed shares without cost to the holder thereof.

                        (5) Notwithstanding the foregoing provisions of this
                  Section (c), if any dividends on this Series are in arrears,
                  no shares of this Series shall be redeemed unless all
                  outstanding shares of this Series are simultaneously redeemed,
                  and the Corporation shall not purchase or otherwise acquire
                  any shares of this Series; provided, however, that the
                  foregoing shall not prevent the purchase or acquisition of
                  shares of this Series pursuant to a purchase or exchange offer
                  made on the same terms to holders of all outstanding shares of
                  this Series.

                  (d) Liquidation Rights.

                        (1) Upon the dissolution, liquidation or winding up of
                  the Corporation, the holders of the shares of this Series
                  shall be entitled to receive and be paid out of the assets of
                  the Corporation available for distribution to its
                  stockholders, before any payment or distribution shall be


                                      H-3
<PAGE>

                  made on the Common Stock or on any other class of stock
                  ranking junior to the shares of this Series upon liquidation,
                  the amount of $250 per share, plus a sum equal to all
                  dividends (whether or not earned or declared) on such shares
                  accrued and unpaid thereon to the date of final distribution.

                        (2) Neither the sale of all or substantially all the
                  property or business of the Corporation nor the merger or
                  consolidation of the Corporation into or with any other
                  corporation or the merger or consolidation of any other
                  corporation into or with the Corporation, shall be deemed to
                  be a dissolution, liquidation or winding up, voluntary or
                  involuntary, for the purposes of this Section (d).

                        (3) After the payment to the holders of the shares of
                  this Series of the full preferential amounts provided for in
                  this Section (d), the holders of this Series as such shall
                  have no right or claim to any of the remaining assets of the
                  Corporation.

                        (4) In the event the assets of the Corporation available
                  for distribution to the holders of shares of this Series upon
                  any dissolution, liquidation or winding up of the Corporation,
                  whether voluntary or involuntary, shall be insufficient to pay
                  in full all amounts to which such holders are entitled
                  pursuant to paragraph (1) of this Section (d), no such
                  distribution shall be made on account of any shares of any
                  other class or series of Preferred Stock ranking on a parity
                  with the shares of this Series upon such dissolution,
                  liquidation or winding up unless proportionate distributive
                  amounts shall be paid on account of the shares of this Series,
                  ratably, in proportion to the full distributable amounts for
                  which holders of all such parity shares arc respectively
                  entitled upon such dissolution, liquidation or winding up.

            (e) Conversion or Exchange. The holders of shares of this Series
      shall not have any rights herein to convert such shares into or exchange
      such shares for shares of any other class or classes or of any other
      series of any class or classes of capital stock of the Corporation.

            (f) Voting. The shares of this Series shall not have any voting
      powers, either general or special, except that:

                  (1) Unless the vote or consent of the holders of a greater
            number of shares shall then be required by law, the consent of the
            holders of at least 66 2/3% of all of the shares of this Series at
            the time outstanding, given in person or by proxy, either in writing
            or by a vote at a meeting called for the purpose at which the
            holders of shares of this Series shall vote together as a separate
            class, shall be necessary for authorizing, effecting or validating
            the amendment, alteration or repeal of any of the


                                      H-4
<PAGE>

      provisions of the Articles of Incorporation or of any certificate
      amendatory thereof or supplemental thereto (including any Certificate of
      the Voting Powers, Designations, Preferences and Relative, Participating,
      Optional or Other Special Rights, and the Qualifications, Limitations or
      Restrictions thereof, or any similar document relating to any series of
      Preferred Stock) which would adversely affect the preferences, rights,
      powers or privileges of this Series;

            (2) Unless the vote or consent of the holders of a greater number of
      shares shall then be required by law, the consent of the holders of at
      least 66 2/3% of all of the shares of this Series and all other series of
      Preferred Stock ranking on a parity with shares of this Series, either as
      to dividends or upon liquidation, at the time outstanding, given in person
      or by proxy, either in writing or by a vote at a meeting called for the
      purpose at which the holders of shares of this Series and such other
      series of Preferred Stock shall vote together as a single class without
      regard to series, shall be necessary for authorizing, effecting,
      increasing or validating the creation, authorization or issue of any
      shares of any class of stock of the Corporation ranking prior to the
      shares of this Series as to dividends or upon liquidation, or the
      reclassification of any authorized stock of the Corporation into any such
      prior shares, or the creation, authorization or issue of any obligation or
      security convertible into or evidencing the right to purchase any such
      prior shares.

            (3) If, at the time of any annual meeting of stockholders for the
      election of directors, a default in preference dividends on any series of
      the Preferred Stock or any other class or series of preferred stock of the
      Corporation (other than any other class or series of the Corporation's
      preferred stock expressly entitled to elect additional directors to the
      Board by a vote separate and distinct from the vote provided for in this
      paragraph (3) ("Voting Preferred")) shall exist, the number of directors
      constituting the Board shall be increased by two (without duplication of
      any increase made pursuant to the terms of any other class or series of
      the Corporation's preferred stock other than any Voting Preferred) and the
      holders of the Corporation's preferred stock of all classes and series
      (other than any such Voting Preferred) shall have the right at such
      meeting, voting together as a single class without regard to class or
      series, to the exclusion of the holders of Common Stock and the Voting
      Preferred, to elect two directors of the Corporation to fill such newly
      created directorships. Such right shall continue until there are no
      dividends in arrears upon shares of any class or series of the
      Corporation's preferred stock ranking prior to or on a parity with shares
      of this Series as to dividends (other than any Voting Preferred). Each
      director elected by the holders of shares of any series of the Preferred
      Stock or any other class or series of the Corporation's preferred stock in
      an election provided for by this paragraph (3) (herein


                                      H-5
<PAGE>

      called a "Preferred Director") shall continue to serve as such director
      for the full term for which he shall have been elected, notwithstanding
      that prior to the end of such term a default in preference dividends shall
      cease to exist. Any Preferred Director may be removed by, and shall not be
      removed except by, the vote of the holders of record of the outstanding
      shares of the Corporation's preferred stock entitled to have originally
      voted for such director's election, voting together as a single class
      without regard to class or series, at a meeting of the stockholders, or of
      the holders of shares of the Corporation's preferred stock, called for
      that purpose. So long as a default in any preference dividends on any
      series of the Preferred Stock or any other class or series of preferred
      stock of the Corporation shall exist (other than any Voting Preferred) (A)
      any vacancy in the office of a Preferred Director may be filled (except as
      provided in the following clause (B)) by an instrument in writing signed
      by the remaining Preferred Director and filed with the Corporation and (B)
      in the case of the removal of any Preferred Director, the vacancy may be
      filled by the vote of the holders of the outstanding shares of the
      Corporation's preferred stock entitled to have originally voted for the
      removed director's election, voting together as a single class without
      regard to class or series, at the same meeting at which such removal shall
      be voted. Each director appointed as aforesaid shall be deemed for all
      purposes hereto to be a Preferred Director.

            Whenever the term of office of the Preferred Directors shall end and
      a default in preference dividends shall no longer exist, the number of
      directors constituting the Board shall be reduced by two. For purposes
      hereof, a "default in preference dividends" on any series of the Preferred
      Stock or any other class or series of preferred stock of the Corporation
      shall be deemed to have occurred whenever the amount of accrued dividends
      upon such class or series of the Corporation's preferred stock shall be
      equivalent to six full quarterly dividends or more, and, having so
      occurred, such default shall be deemed to exist thereafter until, but only
      until, all accrued dividends on all such shares of the Corporation's
      preferred stock of each and every series then outstanding (other than any
      Voting Preferred or shares of any class or series ranking junior to shares
      of this Series as to dividends) shall have been paid to the end of the
      last preceding quarterly dividend period.

      (g) Reacquired Shares. Shares of this Series which have been issued and
reacquired through redemption or purchase shall, upon compliance with an
applicable provision of the Rhode Island Business Corporation Act, have the
status of authorized and unissued shares of Preferred Stock and may be reissued
but only as part of a new series of Preferred Stock to be created by resolution
or resolutions of the Board.


                                      H-6
<PAGE>

      (h) Relation to Existing Preferred Classes of Stock. Shares of this Series
are equal in rank and preference with all other series of the Preferred Stock
outstanding on the date of original issue of the shares of this Series and are
senior in rank and preference to the Common Stock and the Cumulative
Participating Junior Preferred Stock of the Corporation.

      (i) Relation to Other Preferred Classes of Stock. For purposes of this
resolution, any stock of any class or classes of the Corporation shall be deemed
to rank:

            (1) prior to the shares of this Series, either as to dividends or
      upon liquidation, if the holders of such class or classes shall be
      entitled to the receipt of dividends or of amounts distributable upon
      dissolution, liquidation or winding up of the Corporation, as the case may
      be, in preference or priority to the holders of shares of this Series;

            (2) on a parity with shares of this Series, either as to dividends
      or upon liquidation, whether or not the dividend rates, dividend payment
      dates or redemption or liquidation prices per share or sinking fund
      provisions, if any, be different from those of this Series, if the holders
      of such stock shall be entitled to the receipt of dividends or of amounts
      distributable upon dissolution, liquidation or winding up of the
      Corporation, as the case may be, in proportion to their respective
      dividend rates or liquidation prices, without preference or priority, one
      over the other, as between the holders of such stock and the holders of
      shares of this Series; and

            (3) junior to the shares of this Series, either as to dividends or
      upon liquidation, if such class shall be Common Stock or if the holders of
      shares of this Series shall be entitled to receipt of dividends or of
      amounts distributable upon dissolution, liquidation or winding up of the
      Corporation, as the case may be, in preference or priority to the holders
      of shares of such class or classes.


                                      H-7
<PAGE>

                                                                       EXHIBIT I

                            FLEET BOSTON CORPORATION
                 (formerly known as FLEET FINANCIAL GROUP, INC.)
                    SERIES VI 6.75% PERPETUAL PREFERRED STOCK

      (a) Designation. The designation of the series of Preferred Stock shall be
"Series VI 6.75% Perpetual Preferred Stock" (hereinafter called this "Series")
and the number of shares constituting this Series is Six Hundred Ninety Thousand
(690,000).

      (b) Dividend Rate.

            (1) The holders of shares of this Series shall be entitled to
      receive dividends thereon at a rate of 6.75% per annum computed on the
      basis of an issue price thereof of $250 per share, and no more, payable
      quarterly out of the funds of the Corporation legally available for the
      payment of dividends. Such dividends shall be cumulative from the date of
      original issue of such shares and shall be payable, when, as and if
      declared by the Board, on January 15, April 15, July 15 and October 15 of
      each year, commencing April 15, 1996 (a "Dividend Payment Date"). Each
      such dividend shall be paid to the holders of record of shares of this
      Series as they appear on the stock register of the Corporation on such
      record date, not exceeding 30 days preceding the payment date thereof, as
      shall be fixed by the Board. Dividends on account of arrears for any past
      quarters may be declared and paid at any time, without reference to any
      regular dividend payment date, to holders of record on such date, not
      exceeding 45 days preceding the payment date thereof, as may be fixed by
      the Board.

            (2) If one or more amendments to the Internal Revenue Code of 1986,
      as amended (the "Code"), are enacted that change the percentage of the
      dividends received deduction (currently 70%) as specified in Section
      243(a)(1) of the Code or any successor provision (the "Dividends Received
      Percentage"), the amount of each dividend payable per share of this Series
      for dividend payments made on or after the date of enactment of such
      change shall be adjusted by multiplying the amount of the dividend payable
      determined as described above (before adjustment) by a factor which shall
      be the number determined in accordance with the following formula (the
      "DRD Formula"), and rounding the result to the nearest cent:

                                1 - .35 (1 - .70)
                                -----------------
                                1 - .35 (1 - DRP)

            For the purposes of the DRD Formula, "DRP" means the Dividends
      Received Percentage applicable to the dividend in question. No amendment
      to the Code, other than a change in the percentage of the dividends
      received deduction set forth in Section 243(a)(1) of the Code or any
      successor provision, will give rise to an adjustment. Notwithstanding the
      foregoing provisions, in the event that, with respect to any such


                                      I-1
<PAGE>

      amendment, the Corporation shall receive either an unqualified opinion of
      independent recognized tax counsel or a private letter ruling or similar
      form of authorization from the Internal Revenue Service to the effect that
      such an amendment would not apply to dividends payable on shares of this
      Series, then any such amendment shall not result in the adjustment
      provided for pursuant to the DRD Formula. The Corporation's calculation of
      the dividends payable as so adjusted and as certified accurate as to
      calculation and reasonable as to method by the independent certified
      public accountants then regularly engaged by the Corporation shall be
      final and not subject to review.

            If any amendment to the Code which reduces the Dividends Received
      Percentage is enacted after a dividend payable on a Dividend Payment Date
      has been declared, the amount of dividend payable on such Dividend Payment
      Date will not be increased; but instead, an amount, equal to the excess of
      (x) the product of the dividends paid by the Corporation on such Dividend
      Payment Date and the DRD Formula (where the DRP used in the DRD Formula
      would be equal to the reduced Dividends Received Percentage) and (y) the
      dividends paid by the Corporation on such Dividend Payment Date, will be
      payable to holders of record on the next succeeding Dividend Payment Date
      in addition to any other amounts payable on such date.

            In addition, if prior to May 16, 1996, an amendment to the Code is
      enacted that reduces the Dividends Received Percentage and such reduction
      retroactively applies to a Dividend Payment Date as to which the
      Corporation previously paid dividends on shares of this Series (each an
      "Affected Dividend Payment Date"), the Corporation will pay (if declared)
      additional dividends (the "Additional Dividends") on the next succeeding
      Dividend Payment Date (or if such amendment is enacted after the dividend
      payable on such Dividend Payment Date has been declared, on the second
      succeeding Dividend Payment Date following the date of enactment) to
      holders of record on such succeeding Dividend Payment Date in an amount
      equal to the excess of (x) the product of the dividends paid by the
      Corporation on each Affected Dividend Payment Date and the DRD Formula
      (where the DRP used in the DRD Formula would be equal to the Dividends
      Received Percentage applied to each Affected Dividend Payment Date) and
      (y) the dividends paid by the Corporation on each Affected Dividend
      Payment Date.

            Additional Dividends will not be paid in respect of the enactment of
      any amendment to the Code on or after May 16, 1996 which retroactively
      reduces the Dividends Received Percentage, or if prior to May 16, 1996,
      such amendment would not result in an adjustment due to the Corporation
      having received either an opinion of counsel or tax ruling referred to in
      the third preceding paragraph. The Corporation will only make one payment
      of Additional Dividends.

            In the event that the amount of dividend payable per share of this
      Series shall be adjusted pursuant to the DRD Formula and/or Additional
      Dividends are to be paid, the Corporation will cause notice of each such
      adjustment and, if applicable, any Additional Dividends, to be sent to
      each holder of record of the shares of this Series at such holder's
      address as the same appears on the stock register of the Corporation.


                                      I-2
<PAGE>

            (3) No full dividends shall be declared or paid or set apart for
      payment on the Preferred Stock of any series ranking, as to dividends, on
      a parity with or junior to this Series for any period unless full
      cumulative dividends have been or contemporaneously are declared and paid
      or declared and a sum sufficient for the payment thereof set apart for
      such payment on this Series for all dividend payment periods terminating
      on or prior to the date of payment of such full cumulative dividends. When
      dividends are not paid in full, as aforesaid, upon the shares of this
      Series and any other preferred stock ranking on a parity as to dividends
      with this Series, all dividends declared upon shares of this Series and
      any other class or series of preferred stock of the Corporation ranking on
      a parity as to dividends with this Series shall be declared pro rata so
      that the amount of dividends declared per share on this Series and such
      other preferred stock shall in all cases bear to each other the same ratio
      that accrued dividends per share on the shares of this Series and such
      other preferred stock bear to each other. Holders of shares of this Series
      shall not be entitled to any dividend, whether payable in cash, property
      or stocks, in excess of full cumulative dividends, as herein provided, on
      this Series. No interest, or sum of money in lieu of interest, shall be
      payable in respect of any dividend payment or payments on this Series
      which may be in arrears.

            (4) So long as any shares of this Series are outstanding, no
      dividend (other than a dividend in Common Stock or in any other stock
      ranking junior to this Series as to dividends and upon liquidation and
      other than as provided in subsection (3) of this Section (b)) shall be
      declared or paid or set aside for payment or other distribution declared
      or made upon the Common Stock or upon any other stock ranking junior to or
      on a parity with this Series as to dividends or upon liquidation, nor
      shall any Common Stock nor any other stock of the Corporation ranking
      junior to or on a parity with this Series as to dividends or upon
      liquidation be redeemed, purchased or otherwise acquired for any
      consideration (or any moneys be paid to or made available for a sinking
      fund for the redemption of any shares of any such stock) by the
      Corporation (except by conversion into or exchange for stock of the
      Corporation ranking junior to this Series as to dividends and upon
      liquidation) unless, in each case, the full cumulative dividends on all
      outstanding shares of this Series shall have been paid for all past
      dividend payment periods.

            (5) Dividends payable on this Series for any period, including the
      period from the original issue of such shares until April 15, 1996, shall
      be computed on the basis of a 360-day year consisting of twelve 30-day
      months.

            (c) Redemption.

            (1) (A) The shares of this Series shall not be redeemable prior to
      April 15, 2006. On and after April 15, 2006, the Corporation, at its
      option, may redeem shares of this Series, in whole or in part, at any time
      or from time to time, at a redemption price of $250 per share, plus
      accrued and unpaid dividends thereon to the date fixed for redemption.


                                      I-3
<PAGE>

            (B) In the event that fewer than all the outstanding shares of this
      Series are to be redeemed pursuant to subsection (1)(A), the number of
      shares to be redeemed shall be determined by the Board and the shares to
      be redeemed shall be determined by lot or pro rata as may be determined by
      the Board or by any other method as may be determined by the Board in its
      sole discretion to be equitable.

            (2) (A) Notwithstanding subsection (1) above, if the Dividends
      Received Percentage is equal to or less than 40% and, as a result, the
      amount of dividends on the shares of this Series payable on any Dividend
      Payment Date will be or is adjusted upwards as described in Section (b)(2)
      above, the Corporation, at its option, may redeem all, but not less than
      all, of the outstanding shares of this Series; provided, that within sixty
      days of the date on which an amendment to the Code is enacted which
      reduces the Dividends Received Percentage to 40% or less, the Corporation
      sends notice to holders of shares of this Series of such redemption in
      accordance with subsection (3) below.

            (B) Any redemption of the Perpetual Preferred Stock in accordance
      with this subsection (2) shall be at the applicable redemption price set
      forth in the following table, in each case plus accrued and unpaid
      dividends (whether or not declared) thereon to the date fixed for
      redemption, including any changes in dividends payable due to changes in
      the Dividends Received Percentage and Additional Dividends, if any.

                                                Redemption Price
Redemption Period                               Per Share   Per Depositary Share
- -----------------                               ---------   --------------------

February 21, 1996 to April 14, 1997 ............ $   262.50      $   52.50
April 15, 1997 to April 14. 1998 ...............     261.25          52.25
April 15, 1998 to April 14, 1999 ...............     260.00          52.00
April 15, 1999 to April 14, 2000 ...............     258.75          51.75
April 15, 2000 to April 14, 2001 ...............     257.50          51.50
April 15, 2001 to April 14, 2002 ...............     256.25          51.25
April 15, 2002 to April 14, 2003 ...............     255.00          51.00
April 15, 2003 to April 14, 2004 ...............     253.75          50.75
April 15, 2004 to April 14, 2005 ...............     252.50          50.50
April 15, 2005 to April 14, 2006 ...............     251.25          50.25
On or after April 15, 2006 .....................     250.00          50.00

            (3) In the event the Corporation shall redeem shares of this Series
      pursuant to subsections (1) or (2) above, notice of such redemption shall
      be given by first class mail, postage prepaid, mailed not less than 30 nor
      more than 60 days prior to the redemption date, to each holder of record
      of the shares to be redeemed, at such holder's address as the same appears
      on the stock register of the Corporation. Each such notice shall state:
      (i) the redemption date; (ii) the number of shares of this Series to be
      redeemed and, if fewer than all the shares held by such holder are to be
      redeemed, the number of such shares to be redeemed from such holder; (iii)
      the redemption price; (iv) the place or places where


                                      I-4
<PAGE>

      certificates for such shares are to be surrendered for payment of the
      redemption price; and (v) that dividends on the shares to be redeemed will
      cease to accrue on such redemption date.

            (4) Notice having been mailed as aforesaid, from and after the
      redemption date (unless default shall be made by the Corporation in
      providing money for the payment of the redemption price) dividends on the
      shares of this Series so called for redemption under either subsection (1)
      or (2) above shall cease to accrue, and said shares shall no longer be
      deemed to be outstanding, and all rights of the holders thereof as
      stockholders of the Corporation (except the right to receive from the
      Corporation the redemption price) shall cease. Upon surrender in
      accordance with said notice of the certificates for any shares so redeemed
      (properly endorsed or assigned for transfer, if the Board shall so require
      and the notice shall so state), such shares shall be redeemed by the
      Corporation at the applicable redemption price. In case fewer than all the
      shares represented by any such certificate are redeemed, a new certificate
      shall be issued representing the unredeemed shares without cost to the
      holder thereof.

            (5) Notwithstanding the foregoing provisions of this Section (c), if
      any dividends on this Series are in arrears, no shares of this Series
      shall be redeemed unless all outstanding shares of this Series are
      simultaneously redeemed, and the Corporation shall not purchase or
      otherwise acquire any shares of this Series; provided, however, that the
      foregoing shall not prevent the purchase or acquisition of shares of this
      Series pursuant to a purchase or exchange offer made on the same terms to
      holders of all outstanding shares of this Series.

            (d) Liquidation Rights.

            (1) Upon the dissolution, liquidation or winding up of the
      Corporation, the holders of the shares of this Series shall be entitled to
      receive and be paid out of the assets of the Corporation available for
      distribution to its stockholders, before any payment or distribution shall
      be made on the Common Stock or on any other class of stock ranking junior
      to the shares of this Series upon liquidation, the amount of $250 per
      share, plus a sum equal to all dividends (whether or not earned or
      declared) on such shares accrued and unpaid thereon to the date of final
      distribution.

            (2) Neither the sale of all or substantially all the property or
      business of the Corporation nor the merger or consolidation of the
      Corporation into or with any other corporation or the merger or
      consolidation of any other corporation into or with the Corporation, shall
      be deemed to be a dissolution, liquidation or winding up, voluntary or
      involuntary, for the purposes of this Section (d).

            (3) After the payment to the holders of the shares of this Series of
      the full preferential amounts provided for in this Section (d), the
      holders of this Series as such shall have no right or claim to any of the
      remaining assets of the Corporation.


                                      I-5
<PAGE>

            (4) In the event the assets of the Corporation available for
      distribution to the holders of shares of this Series upon any dissolution,
      liquidation or winding up of the Corporation, whether voluntary or
      involuntary, shall be insufficient to pay in full all amounts to which
      such holders are entitled pursuant to paragraph (1) of this Section (d),
      no such distribution shall be made on account of any shares of any other
      class or series of Preferred Stock ranking on a parity with the shares of
      this Series upon such dissolution, liquidation or winding up unless
      proportionate distributive amounts shall be paid on account of the shares
      of this Series, ratably, in proportion to the full distributable amounts
      for which holders of all such parity shares are respectively entitled upon
      such dissolution, liquidation or winding up.

            (e) Conversion or Exchange. The holders of shares of this Series
      shall not have any rights herein to convert such shares into or exchange
      such shares for shares of any other class or classes or of any other
      series of any class or classes of capital stock of the Corporation.

            (f) Voting. The shares of this Series shall not have any voting
      powers, either general or special, except that:

            (1) Unless the vote or consent of the holders of a greater number of
      shares shall then be required by law, the consent of the holders of at
      least 66 2/3% of all of the shares of this Series at the time outstanding,
      given in person or by proxy, either in writing or by a vote at a meeting
      called for the purpose at which the holders of shares of this Series shall
      vote together as a separate class, shall be necessary for authorizing,
      effecting or validating the amendment, alteration or repeal of any of the
      provisions of the Articles of Incorporation or of any certificate
      amendatory thereof or supplemental thereto (including any Certificate of
      the Voting Powers, Designations, Preferences and Relative, Participating,
      Optional or Other Special Rights, and the Qualifications, Limitations or
      Restrictions thereof, or any similar document relating to any series of
      Preferred Stock) which would adversely affect the preferences, rights,
      powers or privileges of this Series;

            (2) Unless the vote or consent of the holders of a greater number of
      shares shall then be required by law, the consent of the holders of at
      least 66 2/3% of all of the shares of this Series and all other series of
      Preferred Stock ranking on a parity with shares of this Series, either as
      to dividends or upon liquidation, at the time outstanding, given in person
      or by proxy, either in writing or by a vote at a meeting called for the
      purpose at which the holders of shares of this Series and such other
      series of Preferred Stock shall vote together as a single class without
      regard to series, shall be necessary for authorizing, effecting,
      increasing or validating the creation, authorization or issue of any
      shares of any class of stock of the Corporation ranking prior to the
      shares of this Series as to dividends or upon liquidation, or the
      reclassification of any authorized stock of the Corporation into any such
      prior shares, or the creation, authorization or issue of any obligation or
      security convertible, into or evidencing the right to purchase any such
      prior shares.


                                      I-6
<PAGE>

            (3) If, at the time of any annual meeting of stockholders for the
      election of directors, a default in preference dividends on any series of
      the Preferred Stock or any other class or series of preferred stock of the
      Corporation (other than any other class or series of the Corporation's
      preferred stock expressly entitled to elect additional directors to the
      Board by a vote separate and distinct from the vote provided for in this
      paragraph (3) ("Voting Preferred")) shall exist, the number of directors
      constituting the Board shall be increased by two (without duplication of
      any increase made pursuant to the terms of any other class or series of
      the Corporation's preferred stock other than any Voting Preferred) and the
      holders of the Corporation's preferred stock of all classes and series
      (other than any such Voting Preferred) shall have the right at such
      meeting, voting together as a single class without regard to class or
      series, to the exclusion of the holders of Common Stock and the Voting
      Preferred, to elect two directors of the Corporation to fill such newly
      created directorships. Such right shall continue until there are no
      dividends in arrears upon shares of any class or series of the
      Corporation's preferred stock ranking prior to or on a parity with shares
      of this Series as to dividends (other than any Voting Preferred). Each
      director elected by the holders of shares of any series of the Preferred
      Stock or any other class or series of the Corporation's preferred stock in
      an election provided for by this paragraph (3) (herein called a "Preferred
      Director") shall continue to serve as such director for the full term for
      which he shall have been elected, notwithstanding that prior to the end of
      such term a default in preference dividends shall cease to exist. Any
      Preferred Director may be removed by, and shall not be removed except by,
      the vote of the holders of record of the outstanding shares of the
      Corporation's preferred stock entitled to have originally voted for such
      director's election, voting together as a single class without regard to
      class or series, at a meeting of the stockholders, or of the holders of
      shares of the Corporation's preferred stock, called for that purpose. So
      long as a default in any preference dividends on any series of the
      Preferred Stock or any other class or series of preferred stock of the
      Corporation shall exist (other than any Voting Preferred) (A) any vacancy
      in the office of a Preferred Director may be filled (except as provided in
      the following clause (B)) by an instrument in writing signed by the
      remaining Preferred Director and filed with the Corporation and (B) in the
      case of the removal of any Preferred Director, the vacancy may be filled
      by the vote of the holders of the outstanding shares of the Corporation's
      preferred stock entitled to have originally voted for the removed
      director's election, voting together as a single class without regard to
      class or series, at the same meeting at which such removal shall be voted.
      Each director appointed as aforesaid shall be deemed for all purposes
      hereto to be a Preferred Director.

            Whenever the term of office of the Preferred Directors shall end and
      a default in preference dividends shall no longer exist, the number of
      directors constituting the Board shall be reduced by two. For purposes
      hereof, a "default in preference dividends" on any series of the Preferred
      Stock or any other class or series of preferred stock of the Corporation
      shall be deemed to have occurred whenever the amount of accrued dividends
      upon such class or series of the Corporation's preferred stock shall be
      equivalent to six full quarterly dividends or more, and, having so
      occurred, such default shall be deemed to exist thereafter until, but only
      until, all accrued dividends on all such shares of the


                                      I-7
<PAGE>

      Corporation's preferred stock of each and every series then outstanding
      (other than any Voting Preferred or shares of any class or series ranking
      junior to shares of this Series as to dividends) shall have been paid to
      the end of the last preceding quarterly dividend period.

            (g) Reacquired Shares. Shares of this Series which have been issued
      and reacquired through redemption or purchase shall, upon compliance with
      an applicable provision of the Rhode Island Business Corporation Act, have
      the status of authorized and unissued shares of Preferred Stock and may be
      reissued but only as part of a new series of Preferred Stock to be created
      by resolution or resolutions of the Board.

            (h) Relation to Existing Preferred Classes of Stock. Shares of this
      Series are equal in rank and preference with all other series of the
      Preferred Stock outstanding on the date of original issue of the shares of
      this Series and are senior in rank and preference to the Common Stock and
      the Cumulative Participating Junior Preferred Stock of the Corporation.

            (i) Relation to Other Preferred Classes of Stock. For purposes of
      this resolution, any stock of any class or classes of the Corporation
      shall be deemed to rank:

            (1) prior to the shares of this Series, either as to dividends or
      upon liquidation, if the holders of such class or classes shall be
      entitled to the receipt of dividends or of amounts distributable upon
      dissolution, liquidation or winding up of the Corporation, as the case may
      be, in preference or priority to the holders of shares of this Series;

            (2) on a parity with shares of this Series, either as to dividends
      or upon liquidation, whether or not the dividend rates, dividend payment
      dates or redemption or liquidation prices per share or sinking fund
      provisions, if any, be different from those of this Series, if the holders
      of such stock shall be entitled to the receipt of dividends or of amounts
      distributable upon dissolution, liquidation or winding up of the
      Corporation, as the case may be, in proportion to their respective
      dividend rates or liquidation prices, without preference or priority, one
      over the other, as between the holders of such stock and the holders of
      shares of this Series; and

            (3) junior to the shares of this Series, either as to dividends or
      upon liquidation, if such class shall be Common Stock or if the holders of
      shares of this Series shall be entitled to receipt of dividends or of
      amounts distributable upon dissolution, liquidation or winding up of the
      Corporation, as the case may be, in preference or priority to the holders
      of shares of such class or classes.


                                      I-8
<PAGE>

                                                                       EXHIBIT J

                            FLEET BOSTON CORPORATION
                 (formerly known as FLEET FINANCIAL GROUP, INC.)
           SERIES VII FIXED/ADJUSTABLE RATE CUMULATIVE PREFERRED STOCK

      (a) Designation. The designation of the series of Preferred Stock shall be
"Series VII Fixed/Adjustable Rate Cumulative Preferred Stock" (hereinafter
called this "Series") and the number of shares constituting this Series is Eight
Hundred Five Thousand (805,000).

      (b) Dividend Rate.

            (1) The holders of shares of this Series shall be entitled to
      receive dividends thereon at a rate of 6.60% per annum computed on the
      basis of an issue price thereof of $250 per share, and no more, payable
      quarterly out of the funds of the Corporation legally available for the
      payment of dividends. Such dividends shall be cumulative from the date of
      original issue of such shares and shall be payable, when, as and if
      declared by the Board, on January 1, April 1, July 1 and October 1 of each
      year, commencing July 1, 1996 (a "Dividend Payment Date") through April 1,
      2006. Each such dividend shall be paid to the holders of record of shares
      of this Series as they appear on the stock register of the Corporation on
      such record date, not exceeding 30 days preceding the payment date
      thereof, as shall be fixed by the Board. Dividends on account of arrears
      for any past quarters may be declared and paid at any time, without
      reference to any regular dividend payment date, to holders of record on
      such date, not exceeding 45 days preceding the payment date thereof, as
      may be fixed by the Board.

            After April 1, 2006, dividends on this Series will be payable
      quarterly, as, if and when declared by the Board of Directors or a duly
      authorized committee thereof on each Dividend Payment Date at the
      Applicable Rate from time to time in effect. The Applicable Rate per annum
      for any dividend period beginning on or after April 1, 2006 will be equal
      to .50% plus the highest of the Treasury Bill Rate, the Ten Year Constant
      Maturity Rate and the Thirty Year Constant Maturity Rate (each as defined
      below under "Adjustable Rate Dividends"), as determined in advance of such
      dividend period. The Applicable Rate per annum for any dividend period
      beginning on or after April 1, 2006 will not be less than 7.0% nor greater
      than 13.0% (without taking into account any adjustments as described below
      in subsection (3) of this Section (b)).

            (2) Except as provided below in this paragraph, the "Applicable
      Rate" per annum for any dividend period beginning on or after April 1,
      2006 will be equal to .50% plus the Effective Rate (as defined below), but
      not less than 7.0%


                                      J-1
<PAGE>

      nor greater than 13.0% (without taking into account any adjustments as
      described below in subsection (3) of this Section (b)). The "Effective
      Rate" for any dividend period beginning on or after April 1, 2006 will be
      equal to the highest of the Treasury Bill Rate, the Ten Year Constant
      Maturity Rate and the Thirty Year Constant Maturity Rate (each as defined
      below) for such dividend period. In the event that the Corporation
      determines in good faith that for any reason:

                  (i) any one of the Treasury Bill Rate, the Ten Year Constant
            Maturity Rate or the Thirty Year Constant Maturity Rate cannot be
            determined for any dividend period, then the Effective Rate for such
            dividend period will be equal to the higher of whichever two of such
            rates can be so determined;

                  (ii) only one of the Treasury Bill Rate, the Ten Year Constant
            Maturity Rate or the Thirty Year Constant Maturity Rate can be
            determined for any dividend period, then the Effective Rate for such
            dividend period will be equal to whichever such rate can be so
            determined; or

                  (iii) none of the Treasury Bill Rate, the Ten Year Constant
            Maturity Rate or the Thirty Year Constant Maturity Rate can be
            determined for any dividend period, then the Effective Rate for the
            preceding dividend period will be continued for such dividend
            period.

            Except as described below in this paragraph, the "Treasury Bill
      Rate" for each dividend period will be the arithmetic average of the two
      most recent weekly per annum market discount rates (or the one weekly per
      annum market discount rate, if only one such rate is published during the
      relevant Calendar Period (as defined below)) for three-month U.S. Treasury
      bills, as published weekly by the Federal Reserve Board (as defined below)
      during the Calendar Period immediately preceding the last ten calendar
      days preceding the dividend period for which the dividend rate on this
      Series is being determined. In the event that the Federal Reserve Board
      does not publish such a weekly per annum market discount rate during any
      such Calendar Period, then the Treasury Bill Rate for such dividend period
      will be the arithmetic average of the two most recent weekly per annum
      market discount rates (or the one weekly per annum market discount rate,
      if only one such rate is published during the relevant Calendar Period)
      for three-month U.S. Treasury bills, as published weekly during such
      Calendar Period by any Federal Reserve Bank or by any U.S. Government
      department or agency selected by the Corporation. In the event that a per
      annum market discount rate for three-month U.S. Treasury bills is not
      published by the Federal Reserve Board or by any Federal Reserve Bank or
      by any U.S. Government department or agency during such Calendar Period,
      then the Treasury Bill Rate for such dividend period will be the
      arithmetic average of the two most recent weekly per annum market discount
      rates (or the one weekly per annum market discount rate,


                                      J-2
<PAGE>

      if only one such rate is published during the relevant Calendar Period)
      for all of the U.S. Treasury bills then having remaining maturities of not
      less than 80 nor more than 100 days, as published during such Calendar
      Period by the Federal Reserve Board or, if the Federal Reserve Board does
      not publish such rates, by any Federal Reserve Bank or by any U.S.
      Government Department or agency selected by the Corporation. In the event
      that the Corporation determines in good faith that for any reason no such
      U.S. Treasury Bill Rates are published as provided above during such
      Calendar Period, then the Treasury Bill Rate for such dividend period will
      be the arithmetic average of the per annum market discount rates based
      upon the closing bids during such Calendar Period for each of the issues
      of marketable non-interest-bearing U.S. Treasury securities with a
      remaining maturity of not less than 80 nor more than 100 days from the
      date of each such quotation, as chosen and quoted daily for each business
      day in New York City (or less frequently if daily quotations are not
      generally available) to the Corporation by at least three recognized
      dealers in U.S. Government securities selected by the Corporation. In the
      event that the Corporation determines in good faith that for any reason
      the Corporation cannot determine the Treasury Bill Rate for any dividend
      period as provided above in this paragraph, the Treasury Bill Rate for
      such dividend period will be the arithmetic average of the per annum
      market discount rates based upon the closing bids during such Calendar
      Period for each of the issues of marketable interest-bearing U.S. Treasury
      securities with a remaining maturity of not less than 80 nor more than 100
      days, as chosen and quoted daily for each business day in New York City
      (or less frequently if daily quotations are not generally available) to
      the Corporation by at least three recognized dealers in U.S. Government
      securities selected by the Corporation.

            Except as described below in this paragraph, the "Ten Year Constant
      Maturity Rate" for each dividend period will be the arithmetic average of
      the two most recent weekly per annum Ten Year Average Yields (as defined
      below) (or the one weekly per annum Ten Year Average Yield, if only one
      such yield is published during the relevant Calendar Period), as published
      weekly by the Federal Reserve Board during the Calendar Period immediately
      preceding the last ten calendar days preceding the dividend period for
      which the dividend rate on this Series is being determined. In the event
      that the Federal Reserve Board does not publish such a weekly per annum
      Ten Year Average Yield during such Calendar Period, then the Ten Year
      Constant Maturity Rate for such dividend period will be the arithmetic
      average of the two most recent weekly per annum Ten Year Average Yields
      (or the one weekly per annum Ten Year Average Yield, if only such yield is
      published during the relevant Calendar Period), as published weekly during
      such Calendar Period by any Federal Reserve Bank or by any U.S. Government
      department or agency selected by the Corporation. In the event that a per
      annum Ten Year Average Yield is not published by the Federal Reserve Board
      or by any Federal Reserve Bank or by any U.S. Government department or
      agency during such Calendar Period, then the Ten Year Constant Maturity
      Rate for such dividend period will be the arithmetic average of the two
      most recent


                                      J-3
<PAGE>

      weekly per annum average yields to maturity (or the one weekly per annum
      average yield to maturity, if only one such yield is published during the
      relevant Calendar Period) for all of the actively traded marketable U.S.
      Treasury fixed interest rate securities (other than Special Securities (as
      defined below)) then having remaining maturities of not less than eight
      nor more than twelve years, as published during such Calendar Period by
      the Federal Reserve Board or, if the Federal Reserve Board does not
      publish such yields, by any Federal Reserve Bank or by any U.S. Government
      department or agency selected by the Corporation. In the event that the
      Corporation determines in good faith that for any reason the Corporation
      cannot determine the Ten Year Constant Maturity Rate for any dividend
      period as provided above in this paragraph, then the Ten Year Constant
      Maturity Rate for such dividend period will be the arithmetic average of
      the per annum average yields to maturity based upon the closing bids
      during such Calendar Period for each of the issues of actively traded
      marketable U.S. Treasury fixed interest rate securities (other than
      Special Securities) with a final maturity date not less than eight nor
      more than twelve years from the date of each such quotation, as chosen and
      quoted daily for each business day in New York City (or less frequently if
      daily quotations are not generally available) to the Corporation by at
      least three recognized dealers in U.S. Government securities selected by
      the Corporation.

            Except as described below in this paragraph, the "Thirty Year
      Constant Maturity Rate" for each dividend period will be the arithmetic
      average of the two most recent weekly per annum Thirty Year Average Yields
      (as defined below) (or the one weekly per annum Thirty Year Yield, if only
      one such yield is published during the relevant Calendar Period), as
      published weekly by the Federal Reserve Board during the Calendar Period
      immediately preceding the last ten calendar days preceding the dividend
      period for which the dividend rate on this Series is being determined. In
      the event that the Federal Reserve Board does not publish such a weekly
      per annum Thirty Year Average Yield during such Calendar Period, then the
      Thirty Year Constant Maturity Rate for such dividend period will be the
      arithmetic average of the two most recent weekly per annum Thirty Year
      Average Yields (or the one weekly per annum Thirty Year Average Yield, if
      only one such yield is published during the relevant Calendar Period), as
      published weekly during such Calendar Period by any Federal Reserve Bank
      or by any U.S. Government department or agency selected by the
      Corporation. In the event that a per annum Thirty Year Average Yield is
      not published by the Federal Reserve Board or by any Federal Reserve Bank
      or by any U.S. Government department or agency during such Calendar
      Period, then the Thirty Year Constant Maturity Rate for such dividend
      period will be the arithmetic average of the two most recent weekly per
      annum average yields to maturity (or the one weekly per annum average
      yield to maturity, if only one such yield is published during the relevant
      Calendar Period) for all of the actively traded marketable U.S. Treasury
      fixed interest rate securities (other than Special Securities) then having
      remaining maturities of not less than twenty-eight nor more than thirty
      years, as published


                                      J-4
<PAGE>

      during such Calendar Period by the Federal Reserve Board or, if the
      Federal Reserve Board does not publish such yields, by any Federal Reserve
      Bank or by any U.S. Government department or agency selected by the
      Corporation. In the event that the Corporation determines in good faith
      that for any reason the Corporation cannot determine the Thirty Year
      Constant Maturity Rate for any dividend period as provided above in this
      paragraph, then the Thirty Year Constant Maturity Rate for such dividend
      period will be the arithmetic average of the per annum average yields to
      maturity based upon the closing bids during such Calendar Period for each
      of the issues of actively traded marketable U.S. Treasury fixed interest
      rate securities (other than Special Securities) with a final maturity date
      not less than twenty-eight nor more than thirty years from the date of
      such quotation, as chosen and quoted daily for each business day in New
      York City (or less frequently if daily quotations are not generally
      available) to the Corporation by at least three recognized dealers in U.S.
      Government securities selected by the Corporation.

            The Treasury Bill Rate, the Ten Year Constant Maturity Rate and the
      Thirty Year Constant Maturity Rate will each be rounded to the nearest
      five hundredths of a percent.

            The Applicable Rate with respect to each dividend period beginning
      on or after April 1, 2006 will be calculated as promptly as practicable by
      the Corporation according to the appropriate method described above. The
      Corporation will cause notice of each Applicable Rate to be enclosed with
      the dividend payment checks next mailed to the holders of this Series.

            As used above, the term "Calendar Period" means a period of fourteen
      calendar days; the term "Federal Reserve Board" means the Board of
      Governors of the Federal Reserve System; the term "Special Securities"
      means securities which can, at the option of the holder, be surrendered at
      face value in payment of any Federal estate tax or which provide tax
      benefits to the holder and are priced to reflect such tax benefits or
      which were originally issued at a deep or substantial discount; the term
      "Ten Year Average Yield" means the average yield to maturity for actively
      traded marketable U.S. Treasury fixed interest rate securities (adjusted
      to constant maturities of ten years); and the term "Thirty Year Average
      Yield" means the average yield to maturity for actively traded marketable
      U.S. Treasury fixed interest rate securities (adjusted to constant
      maturities of thirty years.)

            (3) If one or more amendments to the Internal Revenue Code of 1986,
      as amended (the "Code"), are enacted that change the percentage of the
      dividends received deduction (currently 70%) as specified in Section
      243(a)(1) of the Code or any successor provision (the "Dividends Received
      Percentage"), the amount of each dividend payable per share of this Series
      for dividend payments made on or after the date of enactment of such
      change shall be adjusted by multiplying the amount of the dividend payable
      determined as described above (before


                                      J-5
<PAGE>

      adjustment) by a factor which shall be the number determined in accordance
      with the following formula (the "DRD Formula"), and rounding the result to
      the nearest cent:

                                1 - .35 (1 - .70)
                                -----------------
                                1 - .35 (1 - DRP)

            For the purposes of the DRD Formula, "DRP" means the Dividends
      Received Percentage applicable to the dividend in question. No amendment
      to the Code, other than a change in the percentage of the dividends
      received deduction set forth in Section 243(a)(1) of the Code or any
      successor provision, will give rise to an adjustment. Notwithstanding the
      foregoing provisions, in the event that, with respect to any such
      amendment, the Corporation shall receive either an unqualified opinion of
      independent recognized tax counsel or a private letter ruling or similar
      form of authorization from the Internal Revenue Service to the effect that
      such an amendment would not apply to dividends payable on shares of this
      Series, then any such amendment shall not result in the adjustment
      provided for pursuant to the DRD Formula. The Corporation's calculation of
      the dividends payable as so adjusted and as certified accurate as to
      calculation and reasonable as to method by the independent certified
      public accountants then regularly engaged by the Corporation shall be
      final and not subject to review.

            If any amendment to the Code which reduces the Dividends Received
      Percentage is enacted after a dividend payable on a Dividend Payment Date
      has been declared, the amount of dividend payable on such Dividend Payment
      Date will not be increased; but instead, an amount, equal to the excess of
      (x) the product of the dividends paid by the Corporation on such Dividend
      Payment Date and the DRD Formula (where the DRP used in the DRD Formula
      would be equal to the reduced Dividends Received Percentage) and (y) the
      dividends paid by the Corporation on such Dividend Payment Date, will be
      payable to holders of record on the next succeeding Dividend Payment Date
      in addition to any other amounts payable on such date.

            In addition, if prior to October 2, 1996, an amendment to the Code
      is enacted that reduces the Dividends Received Percentage and such
      reduction retroactively applies to a Dividend Payment Date as to which the
      Corporation previously paid dividends on shares of this Series (each an
      "Affected Dividend Payment Date"), the Corporation will pay (if declared)
      additional dividends (the "Additional Dividends") on the next succeeding
      Dividend Payment Date (or if such amendment is enacted after the dividend
      payable on such Dividend Payment Date has been declared, on the second
      succeeding Dividend Payment Date following the date of enactment) to
      holders of record on such succeeding Dividend Payment Date in an amount
      equal to the excess of (x) the product of the dividends paid by the
      Corporation on each Affected Dividend Payment Date and the DRD Formula
      (where the DRP used in the DRD Formula would be equal to


                                      J-6
<PAGE>

      the Dividends Received Percentage applied to each Affected Dividend
      Payment Date) and (y) the dividends paid by the Corporation on each
      Affected Dividend Payment Date.

            Additional Dividends will not be paid in respect of the enactment of
      any amendment to the Code on or after October 2, 1996 which retroactively
      reduces the Dividends Received Percentage, or if prior to October 2, 1996,
      such amendment would not result in an adjustment due to the Corporation
      having received either an opinion of counsel or tax ruling referred to in
      the third preceding paragraph. The Corporation will only make one payment
      of Additional Dividends.

            In the event that the amount of dividend payable per share of this
      Series shall be adjusted pursuant to the DRD Formula and/or Additional
      Dividends are to be paid, the Corporation will cause notice of each such
      adjustment and, if applicable, any Additional Dividends, to be sent to
      each holder of record of the shares of this Series at such holder's
      address as the same appears on the stock register of the Corporation.

            (4) No full dividends shall be declared or paid or set apart for
      payment on the Preferred Stock of any series ranking, as to dividends, on
      a parity with or junior to this Series for any period unless full
      cumulative dividends have been or contemporaneously are declared and paid
      or declared and a sum sufficient for the payment thereof set apart for
      such payment on this Series for all dividend payment periods terminating
      on or prior to the date of payment of such full cumulative dividends. When
      dividends are not paid in full, as aforesaid, upon the shares of this
      Series and any other preferred stock ranking on a parity as to dividends
      with this Series, all dividends declared upon shares of this Series and
      any other class or series of preferred stock of the Corporation ranking on
      a parity as to dividends with this Series shall be declared pro rata so
      that the amount of dividends declared per share on this Series and such
      other preferred stock shall in all cases bear to each other the same ratio
      that accrued dividends per share on the shares of this Series and such
      other preferred stock bear to each other. Holders of shares of this Series
      shall not be entitled to any dividend, whether payable in cash, property
      or stocks, in excess of full cumulative dividends, as herein provided, on
      this Series. No interest, or sum of money in lieu of interest, shall be
      payable in respect of any dividend payment or payments on this Series
      which may be in arrears.

            (5) So long as any shares of this Series are outstanding, no
      dividend (other than a dividend in Common Stock or in any other stock
      ranking junior to this Series as to dividends and upon liquidation and
      other than as provided in subsection (4) of this Section (b)) shall be
      declared or paid or set aside for payment or other distribution declared
      or made upon the Common Stock or upon any other stock ranking junior to or
      on a parity with this Series as to dividends or


                                      J-7
<PAGE>

      upon liquidation, nor shall any Common Stock nor any other stock of the
      Corporation ranking junior to or on a parity with this Series as to
      dividends or upon liquidation be redeemed, purchased or otherwise acquired
      for any consideration (or any moneys be paid to or made available for a
      sinking fund for the redemption of any shares of any such stock) by the
      Corporation (except by conversion into or exchange for stock of the
      Corporation ranking junior to this Series as to dividends and upon
      liquidation) unless, in each case, the full cumulative dividends on all
      outstanding shares of this Series shall have been paid for all past
      dividend payment periods.

            (6) Dividends payable on this Series for any period, including the
      period from the original issue of such shares until July 1, 1996, shall be
      computed on the basis of a 360-day year consisting of twelve 30-day
      months.

      (c) Redemption.

            (1) (A) The shares of this Series shall not be redeemable prior to
      April 1, 2006. On and after April 1, 2006, the Corporation, at its option,
      may redeem shares of this Series, in whole or in part, at any time or from
      time to time, at a redemption price or $250 per share, plus accrued and
      unpaid dividends thereon to the date fixed for redemption.

            (B) In the event that fewer than all the outstanding shares of this
      Series are to be redeemed pursuant to subsection (1)(A), the number of
      shares to be redeemed shall be determined by the Board and the shares to
      be redeemed shall be determined by lot or pro rata as may be determined by
      the Board or by any other method as may be determined by the Board in its
      sole discretion to be equitable.

            (2) (A) Notwithstanding subsection (1) above, if the Dividends
      Received Percentage is equal to or less than 40% and, as a result, the
      amount of dividends on the shares of this Series payable on any Dividend
      Payment Date will be or is adjusted upwards as described in Section (b)(2)
      above, the Corporation, at its Option, may redeem all, but not less than
      all, of the outstanding shares of this Series; provided, that within sixty
      days of the date on which an amendment to the Code is enacted which
      reduces the Dividends Received Percentage to 40% or less, the Corporation
      sends notice to holders of shares of this Series of such redemption in
      accordance with subsection (3) below.

            (B) Any redemption of this Series in accordance with this subsection
      (2) shall be at the applicable redemption price set forth in the following
      table, in each case plus accrued and unpaid dividends (whether or not
      declared) thereon to the date fixed for redemption, including any changes
      in dividends payable due to changes in the Dividends Received Percentage
      and Additional Dividends, if any.

              Redemption Period                      Redemption Price
              -----------------                      ----------------


                                      J-8
<PAGE>

       April 1, 1996 to March 31, 1997 ..................  $262.50
       April 1, 1997 to March 31, 1998 ..................   261.25
       April 1, 1998 to March 31, 1999 ..................   260.00
       April 1, 1999 to March 31, 2000 ..................   258.75
       April 1, 2000 to March 31, 2001 ..................   257.50
       April 1, 2001 to March 31, 2002 ..................   256.25
       April 1, 2002 to March 31, 2003 ..................   255.00
       April 1, 2003 to March 31, 2004 ..................   253.75
       April 1, 2004 to March 31, 2005 ..................   252.50
       April 1, 2005 to March 31, 2006 ..................   251.25
       On or after April 1, 2006 ........................   250.00

            (3) In the event the Corporation shall redeem shares of this Series
      pursuant to subsections (1) or (2) above, notice of such redemption shall
      be given by first class mail, postage prepaid, mailed not less than 30 nor
      more than 60 days prior to the redemption date, to each holder of record
      of the shares to be redeemed, at such holder's address as the same appears
      on the stock register of the Corporation. Each such notice shall state:
      (i) the redemption date; (ii) the number of shares of this Series to be
      redeemed and, if fewer than all the shares held by such holder are to be
      redeemed, the number of such shares to be redeemed from such holder; (iii)
      the redemption price; (iv) the place or places where certificates for such
      shares are to be surrendered for payment of the redemption price; and (v)
      that dividends on the shares to be redeemed will cease to accrue on such
      redemption date.

            (4) Notice having been mailed as aforesaid, from and after the
      redemption date (unless default shall be made by the Corporation in
      providing money for the payment of the redemption price) dividends on the
      shares of this Series so called for redemption under either subsection (1)
      or (2) above shall cease to accrue, and said shares shall no longer be
      deemed to be outstanding, and all rights of the holders thereof as
      stockholders of the Corporation (except the right to receive from the
      Corporation the redemption price) shall cease. Upon surrender in
      accordance with said notice of the certificates for any shares so redeemed
      (properly endorsed or assigned for transfer, if the Board shall so require
      and the notice shall so state), such shares shall be redeemed by the
      Corporation at the applicable redemption price. In case fewer than all the
      shares represented by any such certificate are redeemed, a new certificate
      shall be issued representing the unredeemed shares without cost to the
      holder thereof.

            (5) Notwithstanding the foregoing provisions of this Section (c), if
      any dividends on this Series are in arrears, no shares of this Series
      shall be redeemed unless all outstanding shares of this Series are
      simultaneously redeemed, and the Corporation shall not purchase or
      otherwise acquire any shares of this Series; provided, however, that the
      foregoing shall not prevent the purchase or acquisition


                                      J-9
<PAGE>

      of shares of this Series pursuant to a purchase or exchange offer made on
      the same terms to holders of all outstanding shares of this Series.

      (d) Liquidation Rights.

            (1) Upon the dissolution, liquidation or winding up of the
      Corporation, the holders of the shares of this Series shall be entitled to
      receive and be paid out of the assets of the Corporation available for
      distribution to its stockholders, before any payment or distribution shall
      be made on the Common Stock or on any other class of stock ranking junior
      to the shares of this Series upon liquidation, the amount of $250 per
      share, plus a sum equal to all dividends (whether or not earned or
      declared) on such shares accrued and unpaid thereon to the date of final
      distribution.

            (2) Neither the sale of all or substantially all the property or
      business of the Corporation nor the merger or consolidation of the
      Corporation into or with any other corporation or the merger or
      consolidation of any other corporation into or with the Corporation, shall
      be deemed to be a dissolution, liquidation or winding up, voluntary or
      involuntary, for the purposes of this Section (d).

            (3) After the payment to the holders of the shares of this Series of
      the full preferential amounts provided for in this Section (d), the
      holders of this Series as such shall have no right or claim to any of the
      remaining assets of the Corporation.

            (4) In the event the assets of the Corporation available for
      distribution to the holders of shares of this Series upon any dissolution,
      liquidation or winding up of the Corporation, whether voluntary or
      involuntary, shall be insufficient to pay in full all amounts to which
      such holders are entitled pursuant to paragraph (1) of this Section (d),
      no such distribution shall be made on account of any shares of any other
      class or series of Preferred Stock ranking on a parity with the shares of
      this Series upon such dissolution, liquidation or winding up unless
      proportionate distributive amounts shall be paid on account of the shares
      of this Series, ratably, in proportion to the full distributable amounts
      for which holders of all such parity shares are respectively entitled upon
      such dissolution, liquidation or winding up.

      (e) Conversion or Exchange. The holders of shares of this Series shall not
have any rights herein to convert such shares into or exchange such shares for
shares of any other class or classes or of any other series of any class or
classes of capital stock of the Corporation.

      (f) Voting. The shares of this Series shall not have any voting powers,
either general or special, except that:


                                      J-10
<PAGE>

            (1) Unless the vote or consent of the holders of a greater number of
      shares shall then be required by law, the consent of the holders of at
      least 66 2/3% of all of the shares of this Series at the time outstanding,
      given in person or by proxy, either in writing or by a vote at a meeting
      called for the purpose at which the holders of shares of this Series shall
      vote together as a separate class, shall be necessary for authorizing,
      effecting or validating the amendment, alteration or repeal of any of the
      provisions of the Articles of Incorporation or of any certificate
      amendatory thereof or supplemental thereto (including any Certificate of
      the Voting Powers, Designations, Preferences and Relative, Participating,
      Optional or Other Special Rights, and the Qualifications, Limitations or
      Restrictions thereof, or any similar document relating to any series of
      Preferred Stock) which would adversely affect the preferences, rights,
      powers or privileges of this Series;

            (2) Unless the vote or consent of the holders of a greater number of
      shares shall then be required by law, the consent of the holders of at
      least 66 2/3% of all of the shares of this Series and all other series of
      Preferred Stock ranking on a parity with shares of this Series, either as
      to dividends or upon liquidation, at the time outstanding, given in person
      or by proxy, either in writing or by a vote at a meeting called for the
      purpose at which the holders of shares of this Series and such other
      series of Preferred Stock shall vote together as a single class without
      regard to series, shall be necessary for authorizing, effecting,
      increasing or validating the creation, authorization or issue of any
      shares of any class of stock of the Corporation ranking prior to the
      shares of this Series as to dividends or upon liquidation, or the
      reclassification of any authorized stock of the Corporation into any such
      prior shares, or the creation, authorization or issue of any obligation or
      security convertible into or evidencing the right to purchase any such
      prior shares.

            (3) If, at the time of any annual meeting of stockholders for the
      election of directors, a default in preference dividends on any series of
      the Preferred Stock or any other class or series of preferred stock of the
      Corporation (other than any other class or series of the Corporation's
      preferred stock expressly entitled to elect additional directors to the
      Board by a vote separate and distinct from the vote provided for in this
      paragraph (3) ("Voting Preferred")) shall exist, the number of directors
      constituting the Board shall be increased by two (without duplication of
      any increase made pursuant to the terms of any other class or series of
      the Corporation's preferred stock other than any Voting Preferred) and the
      holders of the Corporation's preferred stock of all classes and series
      (other than any such Voting Preferred) shall have the right at such
      meeting, voting together as a single class without regard to class or
      series, to the exclusion of the holders of Common Stock and the Voting
      Preferred, to elect two directors of the Corporation to fill such newly
      created directorships. Such right shall continue until there are no
      dividends in arrears upon shares of any class or series of the
      Corporation's preferred stock ranking prior to or on a parity with shares
      of this Series as to dividends (other than any Voting Preferred). Each
      director elected by the holders


                                      J-11
<PAGE>

      of shares of any series of the Preferred Stock or any other class or
      series of the Corporation's preferred stock in an election provided for by
      this paragraph (3) (herein called a "Preferred Director") shall continue
      to serve as such director for the full term for which he shall have been
      elected, notwithstanding that prior to the end of such term a default in
      preference dividends shall cease to exist. Any Preferred Director may be
      removed by, and shall not be removed except by, the vote of the holders of
      record of the outstanding shares of the Corporation's preferred stock
      entitled to have originally voted for such director's election, voting
      together as a single class without regard to class or series, at a meeting
      of the stockholders, or of the holders of shares of the Corporation's
      preferred stock, called for that purpose. So long as a default in any
      preference dividends on any series of the Preferred Stock or any other
      class or series of preferred stock of the Corporation shall exist (other
      than any Voting Preferred) (A) any vacancy in the office of a Preferred
      Director may be filled (except as provided in the following clause (B)) by
      an instrument in writing signed by the remaining Preferred Director and
      filed with the Corporation and (B) in the case of the removal of any
      Preferred Director, the vacancy may be filled by the vote of the holders
      of the outstanding shares of the Corporation's preferred stock entitled to
      have originally voted for the removed director's election, voting together
      as a single class without regard to class or series, at the same meeting
      at which such removal shall be voted. Each director appointed as aforesaid
      shall be deemed for all purposes hereto to be a Preferred Director.

            Whenever the term of office of the Preferred Directors shall end and
      a default in preference dividends shall no longer exist, the number of
      directors constituting the Board shall be reduced by two. For purposes
      hereof, a "default in preference dividends" on any series of the Preferred
      Stock or any other class or series of preferred stock of the Corporation
      shall be deemed to have occurred whenever the amount of accrued dividends
      upon such class or series of the Corporation's preferred stock shall be
      equivalent to six full quarterly dividends or more, and, having so
      occurred, such default shall be deemed to exist thereafter until, but only
      until, all accrued dividends on all such shares of the Corporation's
      preferred stock of each and every series then Outstanding (other than any
      Voting Preferred or shares of any class or series ranking junior to shares
      of this Series as to dividends) shall have been paid to the end of the
      last preceding quarterly dividend period.

      (g) Reacquired Shares. Shares of this Series which have been issued and
reacquired through redemption or purchase shall, upon compliance with an
applicable provision of the Rhode Island Business Corporation Act, have the
status of authorized and unissued shares of Preferred Stock and may be reissued
but only as part of a new series of Preferred Stock to be created by resolution
or resolutions of the Board.

      (h) Relation to Existing Preferred Classes of Stock. Shares of this Series
are equal in rank and preference with all other series of the Preferred Stock
outstanding on the date of


                                      J-12
<PAGE>

original issue of the shares of this Series and are senior in rank and
preference to the Common Stock and the Cumulative Participating Junior Preferred
Stock of the Corporation.

      (i) Relation to Other Preferred Classes of Stock. For purposes of this
resolution, any stock of any class or classes of the Corporation shall be deemed
to rank:

            (1) prior to the shares of this Series, either as to dividends or
      upon liquidation, if the holders of such class or classes shall be
      entitled to the receipt of dividends or of amounts distributable upon
      dissolution, liquidation or winding up of the Corporation, as the case may
      be, in preference or priority to the holders of shares of this Series;

            (2) on a parity with shares of this Series, either as to dividends
      or upon liquidation, whether or not the dividend rates, dividend payment
      dates or redemption or liquidation prices per share or sinking fund
      provisions, if any, be different from those of this Series, if the holders
      of such stock shall be entitled to the receipt of dividends or of amounts
      distributable upon dissolution, liquidation or winding up of the
      Corporation, as the case may be, in proportion to their respective
      dividend rates or liquidation prices, without preference or priority, one
      over the other, as between the holders of such stock and the holders of
      shares of this Series; and

            (3) junior to the shares of this Series, either as to dividends or
      upon liquidation, if such class shall be Common Stock or if the holders of
      shares of this Series shall be entitled to receipt of dividends or of
      amounts distributable upon dissolution, liquidation or winding up of the
      Corporation, as the case may be, in preference or priority to the holders
      of shares of such class or classes.


                                      J-13
<PAGE>

                                                                       EXHIBIT K

                            FLEET BOSTON CORPORATION
                 (formerly known as FLEET FINANCIAL GROUP, INC.)
         SERIES VIII FIXED/ADJUSTABLE RATE NONCUMULATIVE PREFERRED STOCK

      (a) Designation. The designation of the series of Preferred Stock shall be
"Series VIII Fixed/Adjustable Rate Noncumulative Preferred Stock" (hereinafter
called this "Series") and the number of shares constituting this Series is Two
Hundred Thousand (200,000).

      (b) Dividend Rate.

            (1) The holders of shares of this Series shall be entitled to
      receive dividends thereon at a rate of 6.59% per annum computed on the
      basis of an issue price thereof of $250 per share, and no more, payable
      quarterly out of the funds of the Corporation legally available for the
      payment of dividends. Such dividends shall be payable, when, as and if
      declared by the Board, on January 1, April 1, July 1 and October 1 of each
      year, commencing January 1, 1997 (a "Dividend Payment Date") through
      October 1, 2001. Each such dividend shall be paid to the holders of record
      of shares of this Series as they appear on the stock register of the
      Corporation on such record date, not exceeding 30 days preceding the
      payment date thereof, as shall be fixed by the Board. The rights of
      holders of this Series shall be noncumulative. Accordingly, if the Board
      fails to declare a dividend on this Series payable on a Dividend Payment
      Date, then holders of this Series will have no right to receive a dividend
      in respect of the dividend period ending on such Dividend Payment Date,
      and the Corporation will have no obligation to pay dividends accrued for
      such period, whether or not dividends on this Series are declared payable
      on any future Dividend Payment Date.

            After October 1, 2001, dividends on this Series will be payable
      quarterly, as, if and when declared by the Board or a duly authorized
      Committee thereof on each Dividend Payment Date at the Applicable Rate
      from time to time in effect. The Applicable Rate per annum for any
      dividend period beginning on or after October 1, 2001 will be equal to
      .45% plus the highest of the Treasury Bill Rate, the Ten Year Constant
      Maturity Rate and the Thirty Year Constant Maturity Rate (each as defined
      below under "Adjustable Rate Dividends"), as determined in advance of such
      dividend period. The Applicable Rate per annum for any dividend period
      beginning on or after October 1, 2001 will not be less than 7.0% nor
      greater than 13.0% (without taking into account any adjustments as
      described below in subsection (3) of this Section (b)).

            (2) Except as provided below in this paragraph, the "Applicable
      Rate" per annum for any dividend period beginning on or after October 1,
      2001 will be


                                      K-1
<PAGE>

      equal to .45% plus the Effective Rate (as defined below), but not less
      than 7.0% nor greater than 13.0% (without taking into account any
      adjustments as described below in subsection (3) of this Section (b)). The
      "Effective Rate" for any dividend period beginning on or after October 1,
      2001 will be equal to the highest of the Treasury Bill Rate, the Ten Year
      Constant Maturity Rate and the Thirty Year Constant Maturity Rate (each as
      defined below) for such dividend period. In the event that the Corporation
      determines in good faith that for any reason:

                  (i) any one of the Treasury Bill Rate, the Ten Year Constant
            Maturity Rate or the Thirty Year Constant Maturity Rate cannot be
            determined for any dividend period, then the Effective Rate for such
            dividend period will be equal to the higher of whichever two of such
            rates can be so determined;

                  (ii) only one of the Treasury Bill Rate, the Ten Year Constant
            Maturity Rate or the Thirty Year Constant Maturity Rate can be
            determined for any dividend period, then the Effective Rate for such
            dividend period will be equal to whichever such rate can be so
            determined; or

                  (iii) none of the Treasury Bill Rate, the Ten Year Constant
            Maturity Rate or the Thirty Year Constant Maturity Rate can be
            determined for any dividend period, then the Effective Rate for the
            preceding dividend period will be continued for such dividend
            period.

            Except as described below in this paragraph, the "Treasury Bill
      Rate" for each dividend period will be the arithmetic average of the two
      most recent weekly per annum market discount rates (or the one weekly per
      annum market discount rate, if only one such rate is published during the
      relevant Calendar Period (as defined below)) for three-month U.S. Treasury
      bills, as published weekly by the Federal Reserve Board (as defined below)
      during the Calendar Period immediately preceding the last ten calendar
      days preceding the dividend period for which the dividend rate on this
      Series is being determined. In the event that the Federal Reserve Board
      does not publish such a weekly per annum market discount rate during any
      such Calendar Period, then the Treasury Bill Rate for such dividend period
      will be the arithmetic average of the two most recent weekly per annum
      market discount rates (or the one weekly per annum market discount rate,
      if only one such rate is published during the relevant Calendar Period)
      for three-month U.S. Treasury bills, as published weekly during such
      Calendar Period by any Federal Reserve Bank or by any U.S. Government
      department or agency selected by the Corporation. In the event that a per
      annum market discount rate for three-month U.S. Treasury bills is not
      published by the Federal Reserve Board or by any Federal Reserve Bank or
      by any U.S. Government department or agency during such Calendar Period,
      then the Treasury Bill Rate for such dividend period will be the
      arithmetic average of the two most recent weekly per annum market


                                      K-2
<PAGE>

      discount rates (or the one weekly per annum market discount rate, if only
      one such rate is published during the relevant Calendar Period) for all of
      the U.S. Treasury bills then having remaining maturities of not less than
      80 nor more than 100 days, as published during such Calendar Period by the
      Federal Reserve Board or, if the Federal Reserve Board does not publish
      such rates, by any Federal Reserve Bank or by any U.S. Government
      department or agency selected by the Corporation. In the event that the
      Corporation determines in good faith that for any reason no such U.S.
      Treasury Bill Rates are published as provided above during such Calendar
      Period, then the Treasury Bill Rate for such dividend period will be the
      arithmetic average of the per annum market discount rates based upon the
      closing bids during such Calendar Period for each or the issues of
      marketable non-interest-bearing U.S. Treasury securities with a remaining
      maturity of not less than 80 nor more than 100 days from the date of each
      such quotation, as chosen and quoted daily for each business day in New
      York City (or less frequently if daily quotations are not generally
      available) to the Corporation by at least three recognized dealers in U.S.
      Government securities selected by the Corporation. In the event that the
      Corporation determines in good faith that for any reason the Corporation
      cannot determine the Treasury Bill Rate for any dividend period as
      provided above in this paragraph, the Treasury Bill Rate for such dividend
      period will be the arithmetic average of the per annum market discount
      rates based upon the closing bids during such Calendar Period for each of
      the issues of marketable interest-bearing U.S. Treasury securities with a
      remaining maturity of not less than 80 nor more than 100 days, as chosen
      and quoted daily for each business day in New York City (or less
      frequently if daily quotations are not generally available) to the
      Corporation by at least three recognized dealers in U.S. Government
      securities selected by the Corporation.

            Except as described below in this paragraph, the "Ten Year Constant
      Maturity Rate" for each dividend period will be the arithmetic average of
      the two most recent weekly per annum Ten Year Average Yields (as defined
      below) (or the one weekly per annum Ten Year Average Yield, if only one
      such yield is published during the relevant Calendar Period), as published
      weekly by the Federal Reserve Board during the Calendar Period immediately
      preceding the last ten calendar days preceding the dividend period for
      which the dividend rate on this Series is being determined. In the event
      that the Federal Reserve Board does not publish such a weekly per annum
      Ten Year Average Yield during such Calendar Period, then the Ten Year
      Constant Maturity Rate


                                      K-3
<PAGE>

      for such dividend period will be the arithmetic average of the two most
      recent weekly per annum Ten Year Average Yields (or the one weekly per
      annum Ten Year Average Yield, if only such yield is published during the
      relevant Calendar Period), as published weekly during such Calendar Period
      by any Federal Reserve Bank or by any U.S. Government department or agency
      selected by the Corporation. In the event that a per annum Ten Year
      Average Yield is not published by the Federal Reserve Board or by any
      Federal Reserve Bank or by any U.S. Government department or agency during
      such Calendar Period, then the Ten Year Constant Maturity Rate for such
      dividend period will be the arithmetic average of the two most recent
      weekly per annum average yields to maturity (or the one weekly per annum
      average yield to maturity, if only one such yield is published during the
      relevant Calendar Period) for all of the actively traded marketable U.S.
      Treasury fixed interest rate securities (other than Special Securities (as
      defined below)) then having remaining maturities of not less than eight
      nor more than twelve years, as published during such Calendar Period by
      the Federal Reserve Board or, if the Federal Reserve Board does not
      publish such yields, by any Federal Reserve Bank or by any U.S. Government
      department or agency selected by the Corporation. In the event that the
      Corporation determines in good faith that for any reason the Corporation
      cannot determine the Ten Year Constant Maturity Rate for any dividend
      period as provided above in this paragraph, then the Ten Year Constant
      Maturity Rate for such dividend period will be the arithmetic average of
      the per annum average yields to maturity based upon the closing bids
      during such Calendar Period for each of the issues of actively traded
      marketable U.S. Treasury fixed interest rate securities (other than
      Special Securities) with a final maturity date not less than eight nor
      more than twelve years from the date of each such quotation, as chosen and
      quoted daily for each business day in New York City (or less frequently if
      daily quotations are not generally available) to the Corporation by at
      least three recognized dealers in U.S. Government securities selected by
      the Corporation.

            Except as described below in this paragraph, the "Thirty Year
      Constant Maturity Rate" for each dividend period will be the arithmetic
      average of the two most recent weekly per annum Thirty Year Average Yields
      (as defined below) (or the one weekly per annum Thirty Year Yield, if only
      one such yield is published during the relevant Calendar Period), as
      published weekly by the Federal Reserve Board during the Calendar Period
      immediately preceding the last ten calendar days preceding the dividend
      period for which the dividend rate on this Series is being determined. In
      the event that the Federal Reserve Board does not publish such a weekly
      per annum Thirty Year Average Yield during such Calendar Period, then the
      Thirty Year Constant Maturity Rate for such dividend period will be the
      arithmetic average of the two most recent weekly per annum Thirty Year
      Average Yields (or the one weekly per annum Thirty Year Average Yield, if
      only one such yield is published during the relevant Calendar Period), as
      published weekly during such Calendar Period by any Federal Reserve Bank
      or by any U.S. Government department or agency selected by the
      Corporation. In the event that a per annum Thirty Year Average Yield is
      not published by the Federal Reserve Board or by any Federal Reserve Bank
      or by any U.S. Government department or agency during such Calendar
      Period, then the Thirty Year Constant Maturity Rate for such dividend
      period will be the arithmetic average of the two most recent weekly per
      annum average yields to maturity (or the one weekly per annum average
      yield to maturity, if only one such yield is published during the relevant
      Calendar Period) for all of the actively traded marketable U.S. Treasury
      fixed interest rate securities (other than Special Securities) then having
      remaining


                                      K-4
<PAGE>

      maturities of not less than twenty-eight, nor more than thirty years, as
      published during such Calendar Period by the Federal Reserve Board or, if
      the Federal Reserve Board does not publish such yields, by any Federal
      Reserve Bank or by any U.S. Government department or agency selected by
      the Corporation. In the event that the Corporation determines in good
      faith that for any reason the Corporation cannot determine the Thirty Year
      Constant Maturity Rate for any dividend period as provided above in this
      paragraph, then the Thirty Year Constant Maturity Rate for such dividend
      period will be the arithmetic average of the per annum average yields to
      maturity based upon the closing bids during such Calendar Period for each
      of the issues of actively traded marketable U.S. Treasury fixed interest
      rate securities (other than Special Securities) with a final maturity date
      not less than twenty-eight nor more than thirty years from the date of
      such quotation, as chosen and quoted daily for each business day in New
      York City (or less frequently if daily quotations are not generally
      available) to the Corporation by at least three recognized dealers in U.S.
      Government securities selected by the Corporation.

            The Treasury Bill Rate, the Ten Year Constant Maturity Rate and the
      Thirty Year Constant Maturity Rate will each be rounded to the nearest
      five hundredths of a percent.

            The Applicable Rate with respect to each dividend period beginning
      on or after October 1, 2001 will be calculated as promptly as practicable
      by the Corporation according to the appropriate method described above.
      The Corporation will cause notice of each Applicable Rate to be enclosed
      with the dividend payment checks next mailed to the holders of this
      Series.

            As used above, the term "Calendar Period" means a period of fourteen
      calendar days; the term "Federal Reserve Board" means the Board of
      Governors of the Federal Reserve System; the term "Special Securities"
      means securities which can, at the option of the holder, be surrendered at
      face value in payment of any Federal estate tax or which provide tax
      benefits to the holder and are priced to reflect such tax benefits or
      which were originally issued at a deep or substantial discount; the term
      "Ten Year Average Yield" means the average yield to maturity for actively
      traded marketable U.S. Treasury fixed interest rate securities (adjusted
      to constant maturities of ten years); and the term "Thirty Year Average
      Yield" means the average yield to maturity for actively traded marketable
      U.S. Treasury fixed interest rate securities (adjusted to constant
      maturities of thirty years.)

            (3) If one or more amendments to the Internal Revenue Code of 1986,
      as amended (the "Code"), are enacted that reduce the percentage or the
      dividends received deduction (currently 70%) as specified in Section
      243(a)(1) of the Code or any successor provision (the "Dividends Received
      Percentage"), the amount of each dividend payable per share of this Series
      for dividend payments made on or after the date of enactment of such
      change shall be increased by multiplying the


                                      K-5
<PAGE>

      amount of the dividend payable determined as described above (before
      adjustment) by a factor which shall be the number determined in accordance
      with the following formula (the "DRD Formula"), and rounding the result to
      the nearest cent:

                                1 - .35 (1 - .70)
                                -----------------
                                1 - .35 (1 - DRP)

            For the purposes of the DRD Formula, "DRP" means the Dividends
      Received Percentage applicable to the dividend in question. No amendment
      to the Code, other than a change in the percentage of the dividends
      received deduction set forth in Section 243(a)(1) of the Code or any
      successor provision, will give rise to an adjustment. Notwithstanding the
      foregoing provisions, in the event that, with respect to any such
      amendment, the Corporation shall receive either an unqualified opinion of
      independent recognized tax counsel or a private letter ruling or similar
      form of authorization from the Internal Revenue Service to the effect that
      such an amendment would not apply to dividends payable on shares of this
      Series, then any such amendment shall not result in the adjustment
      provided for pursuant to the DRD Formula. The Corporation's calculation of
      the dividends payable as so adjusted and as certified accurate as to
      calculation and reasonable as to method by the independent certified
      public accountants then regularly engaged by the Corporation shall be
      final and not subject to review.

            If any amendment to the Code which reduces the Dividends Received
      Percentage is enacted after a dividend payable on a Dividend Payment Date
      has been declared, the amount of dividend payable on such Dividend Payment
      Date will not be increased; but instead, an amount, equal to the excess of
      (x) the product of the dividends paid by the Corporation on such Dividend
      Payment Date and the DRD Formula (where the DRP used in the DRD Formula
      would be equal to the reduced Dividends Received Percentage) and (y) the
      dividends paid by the Corporation on such Dividend Payment Date, will be
      payable to holders of record on the next succeeding Dividend Payment Date
      in addition to any other amounts payable on such date.

            In addition, if prior to March 31, 1997, an amendment to the Code is
      enacted that reduces the Dividends Received Percentage and such reduction
      retroactively applies to a Dividend Payment Date as to which the
      Corporation previously paid dividends on shares of this Series (each an
      "Affected Dividend Payment Date"), the Corporation will pay (if declared)
      additional dividends (the "Additional Dividends") on the next succeeding
      Dividend Payment Date (or if such Amendment is enacted after the dividend
      payable on such Dividend Payment Date has been declared, on the second
      succeeding Dividend Payment Date following the date of enactment) to
      holders of record on such succeeding Dividend Payment Date in an amount
      equal to the excess of (x) the product of the


                                      K-6
<PAGE>

      dividends paid by the Corporation on each Affected Dividend Payment Date
      and the DRD Formula (where the DRP used in the DRD Formula would be equal
      to the Dividends Received Percentage applied to each Affected Dividend
      Payment Date) and (y) the dividends paid by the Corporation on each
      Affected Dividend Payment Date.

            Additional Dividends will not be paid in respect of the enactment of
      any amendment to the Code on or after March 31, 1997, which retroactively
      reduces the Dividends Received Percentage, or if prior to March 31, 1997,
      such amendment would not result in an adjustment due to the Corporation
      having received either an opinion of counsel or tax ruling referred to in
      the third preceding paragraph. The Corporation will only make one payment
      of Additional Dividends.

            In the event that the amount of dividend payable per share of this
      Series shall be adjusted pursuant to the DRD Formula and/or Additional
      Dividends are to be paid, the Corporation will cause notice of each such
      adjustment and, if applicable, any Additional Dividends, to be sent to
      each holder of record of the shares of this Series at such holder's
      address as the same appears on the stock register of the Corporation.

            (4) No full dividends shall be declared or paid or set apart for
      payment on the Preferred Stock of any series ranking, as to dividends, on
      a parity with or junior to this Series for any period unless dividends
      have been or contemporaneously are declared and paid or declared and a sum
      sufficient for the payment thereof set apart for such payment on this
      Series for the then-current dividend period (without accumulation of
      accrued and unpaid dividends for prior dividend periods). When dividends
      are not paid in full, as aforesaid, upon the shares of this Series and any
      other preferred stock ranking on a parity as to dividends with this
      Series, all dividends declared upon shares of this Series and any other
      class or series of preferred stock of the Corporation ranking on a parity
      as to dividends with this Series shall be declared pro rata so that the
      amount of dividends declared per share on this Series and such other
      preferred stock shall in all cases bear to each other the same ratio that
      dividends per share on the shares of this Series for the then-current
      dividend period (without accumulation of accrued and unpaid dividends for
      prior dividend periods) and such other preferred stock bear, to each
      other. Holders of shares of this Series shall not be entitled to any
      dividend, whether payable in cash, property or stocks, in excess of full
      dividends for the then-current dividend period (without accumulation of
      accrued and unpaid dividends for prior dividend periods), as herein
      provided, on this Series.

            (5) So long as any shares of this Series are outstanding, no
      dividend (other than a dividend in Common Stock or in any other stock
      ranking junior to this Series as to dividends and upon liquidation and
      other than as provided in subsection (4) of this Section (b)) shall be
      declared or paid or set aside for


                                      K-7
<PAGE>

      payment or other distribution declared or made upon the Common Stock or
      upon any other stock ranking junior to or on a parity with this Series as
      to dividends or upon liquidation, nor shall any Common Stock nor any other
      stock of the Corporation ranking junior to or on a parity with this Series
      as to dividends or upon liquidation be redeemed, purchased or otherwise
      acquired for any consideration (or any moneys be paid to or made available
      for a sinking fund for the redemption of any shares of any such stock) by
      the Corporation (except by conversion into or exchange for stock of the
      Corporation ranking junior to this Series as to dividends and upon
      liquidation) unless, in each case, the dividends on all outstanding shares
      of this Series shall have been paid for the then-current dividend period
      (without accumulation of accrued and unpaid dividends for prior dividend
      periods).

            (6) Dividends payable on this Series for any period, including the
      period from the original issue of such shares until January 1, 1997, shall
      be computed on the basis of a 360-day year consisting of twelve 30-day
      months.

      (c) Redemption.

            (1) (A) The shares of this Series shall not be redeemable prior to
      October 1, 2001. On and after October 1, 2001, the Corporation, at its
      option, may redeem shares of this Series, in whole or in part, at any time
      or from time to time, at a redemption price of $250 per share, plus
      accrued and unpaid dividends thereon for the then-current dividend period
      (without accumulation of accrued and unpaid dividends for prior dividend
      periods) to the date fixed for redemption.

            (B) in the event that fewer than all the outstanding shares of this
      Series are to be redeemed pursuant to subsection (1)(A), the number of
      shares to be redeemed shall be determined by the Board and the shares to
      be redeemed shall be determined by lot or pro rata as may be determined by
      the Board or by any other method as may be determined by the Board in its
      sole discretion to be equitable.

            (2) (A) Notwithstanding subsection (1) above, if the Dividends
      Received Percentage is equal to or less than 40% and, as a result, the
      amount of dividends on the shares of this Series payable on any Dividend
      Payment Date will be or is adjusted upwards as described in Section (b)(2)
      above, the Corporation, at its option, may redeem all, but not less than
      all, of the outstanding shares of this Series; provided, that within sixty
      days of the date on which an amendment to the Code is enacted which
      reduces the Dividends Received Percentage to 40% or less, the Corporation
      sends notice to holders of shares of this Series of such redemption in
      accordance with subsection (3) below.

            (B) Any redemption of this Series in accordance with this subsection
      (2) shall be at the applicable redemption price set forth in the following


                                      K-8
<PAGE>

      table, in each case plus accrued and unpaid dividends thereon for the
      then-current dividend period (without accumulation of accrued and unpaid
      dividends for prior dividend periods) to the date fixed for redemption,
      including any changes in dividends payable due to changes in the Dividends
      Received Percentage and Additional Dividends, if any,

      Redemption Period                               Redemption Price
      -----------------                               ----------------
      October 1, 1996 to September 30, 1997................$262.50
      October 1, 1997 to September 30, 1998................ 260.00
      October 1, 1998 to September 30, 1999................ 257.50
      October 1, 1999 to September 30, 2000................ 255.00
      October 1, 2000 to September 30, 2001................ 252.50
      On or after October 1, 2001.......................... 250.00

            (3) In the event the Corporation shall redeem shares of this Series
      pursuant to subsections (1) or (2) above, notice of such redemption shall
      be given by first class mail, postage prepaid, mailed not less than 30 nor
      more than 60 days prior to the redemption date, to each holder of record
      of the shares to be redeemed, at such holder's address as the same appears
      on the stock register of the Corporation. Each such notice shall state:
      (i) the redemption date; (ii) the number of shares of this Series to be
      redeemed and, if fewer than all the shares held by such holder are to be
      redeemed, the number of such shares to be redeemed from such holder; (iii)
      the redemption price; (iv) the place or places where certificates for such
      shares are to be surrendered for payment of the redemption price; and (v)
      that dividends on the shares to be redeemed will cease to accrue on such
      redemption date.

            (4) Notice having been mailed as aforesaid, from and after the
      redemption date (unless default shall be made by the Corporation in
      providing money for the payment of the redemption price) dividends on the
      shares of this Series so called for redemption under either subsection (1)
      or (2) above shall cease to accrue, and said shares shall no longer be
      deemed to be outstanding, and all rights of the holders thereof as
      stockholders of the Corporation (except the right to receive from the
      Corporation the redemption price) shall cease. Upon surrender in
      accordance with said notice of the certificates for any shares so redeemed
      (properly endorsed or assigned for transfer, if the Board shall so require
      and the notice shall so state), such shares shall be redeemed by the
      Corporation at the applicable redemption price. In case fewer than all the
      shares represented by any such certificate are redeemed, a new certificate
      shall be issued representing the unredeemed shares without cost to the
      holder thereof.

      (d) Liquidation Rights.


                                      K-9
<PAGE>

            (1) Upon the dissolution, liquidation or winding up of the
      Corporation, the holders of the shares of this Series shall be entitled to
      receive and be paid out of the assets of the Corporation available for
      distribution to its stockholders, before any payment or distribution shall
      be made on the Common Stock or on any other class of stock ranking junior
      to the shares of this Series upon liquidation, the amount of $250 per
      share, plus a sum equal to all dividends (whether or not earned or
      declared) on such shares accrued and unpaid for the then-current dividend
      period (without accumulation of accrued and unpaid dividends for prior
      dividend periods) to the date of final distribution.

            (2) Neither the sale of all or substantially all the property or
      business of the Corporation nor the merger or consolidation of the
      Corporation into or with any other corporation or the merger or
      consolidation of any other corporation into or with the Corporation, shall
      be deemed to be a dissolution, liquidation or winding up, voluntary or
      involuntary, for the purposes of this Section (d).

            (3) After the payment to the holders of the shares of this Series of
      the full preferential amounts provided for in this Section (d), the
      holders of this Series as such shall have no right or claim to any of the
      remaining assets of the Corporation.

            (4) In the event the assets of the Corporation available for
      distribution to the holders of shares of this Series upon any dissolution,
      liquidation or winding up of the Corporation, whether voluntary or
      involuntary, shall be insufficient to pay in full all amounts to which
      such holders are entitled pursuant to paragraph (1) of this Section (d),
      no such distribution shall be made on account of any shares of any other
      class or series of Preferred Stock ranking on a parity with the shares of
      this Series upon such dissolution, liquidation or winding up unless
      proportionate distributive amounts shall be paid on account of the shares
      of this Series, ratably, in proportion to the full distributable amounts
      for which holders of all such parity shares are respectively entitled upon
      such dissolution, liquidation or winding up.

      (e) Conversion or Exchange. The holders of shares of this Series shall not
have any rights herein to convert such shares into or exchange such shares for
shares of any other class or classes or of any other series or any class or
classes of capital stock of the Corporation.

      (f) Voting. The shares of this Series shall not have any voting powers,
either general or special, except that:

            (1) Unless the vote or consent of the holders of a greater number of
      shares shall then be required by law, the consent of the holders of at
      least 66 2/3% of all of the shares or this Series at the time outstanding,
      given in person or by proxy, either in writing or by a vote at a meeting
      called for the purpose at which the holders of shares of this Series shall
      vote together as a separate class, shall be


                                      K-10
<PAGE>

      necessary for authorizing, effecting or validating the amendment,
      alteration or repeal of any of the provisions of the Articles of
      Incorporation or of any certificate amendatory thereof or supplemental
      thereto (including any Certificate of the Voting Powers, Designations,
      Preferences and Relative, Participating, Optional or Other Special Rights,
      and the Qualifications, Limitations or Restrictions thereof, or any
      similar document relating to any series of Preferred Stock) which would
      adversely affect the preferences, rights, powers or privileges of this
      Series;

            (2) Unless the vote or consent of the holders of a greater number of
      shares shall then be required by law, the consent of the holders of at
      least 66 2/3% of all of the shares of this Series and all other series of
      Preferred Stock ranking on a parity with shares of this Series, either as
      to dividends or upon liquidation, at the time outstanding, given in person
      or by proxy, either in writing or by a vote at a meeting called for the
      purpose at which the holders of shares of this Series and such other
      series of Preferred Stock shall vote together as a single class without
      regard to series, shall be necessary for authorizing, effecting,
      increasing or validating the creation, authorization or issue of any
      shares of any class of stock of the Corporation ranking prior to the
      shares of this Series as to dividends or upon liquidation, or the
      reclassification of any authorized stock of the Corporation into any such
      prior shares, or the creation, authorization or issue of any obligation or
      security convertible into or evidencing the right to purchase any such
      prior shares.

            (3) If, at the time of any annual meeting of stockholders for the
      election of directors, a default in preference dividends on any series of
      the Preferred Stock or any other class or series of preferred stock of the
      Corporation (other than any other class or series of the Corporation's
      preferred stock expressly entitled to elect additional directors to the
      Board by a vote separate and distinct from the vote provided for in this
      paragraph (3) ("Voting Preferred")) shall exist, the number of directors
      constituting the Board shall be increased by two (without duplication of
      any increase made pursuant to the terms of any other class or series of
      the Corporation's preferred stock other than any Voting Preferred) and the
      holders of the Corporation's preferred stock of all classes and series
      (other than any such Voting Preferred) shall have the right at such
      meeting, voting together as a single class without regard to class or
      series, to the exclusion of the holders of Common Stock and the Voting
      Preferred, to elect two directors of the Corporation to fill such newly
      created directorships. Such right of the holders of this Series shall
      continue until dividends on this Series have been paid or declared and set
      apart for payment regularly for at least one year and until there are no
      dividends in arrears upon shares of any class or series of the
      Corporation's preferred stock ranking prior to or on a parity with shares
      of this Series as to dividends (other than any Voting Preferred). Each
      director elected by the holders of shares of any series of the Preferred
      Stock or any other class or series of the Corporation's preferred stock in
      an election provided for by this paragraph (3) (herein called a "Preferred
      Director") shall continue to serve as such director for the full term for
      which he


                                      K-11
<PAGE>

      shall have been elected, notwithstanding that prior to the end of such
      term a default in preference dividends shall cease to exist. Any Preferred
      Director may be removed by, and shall not be removed except by, the vote
      of the holders of record of the outstanding shares of the Corporation's
      preferred stock entitled to have originally voted for such director's
      election, voting together as a single class without regard to class or
      series, at a meeting of the stockholders, or of the holders of shares of
      the Corporation's preferred stock, called for that purpose. So long as a
      default in any preference dividends on any series of the Preferred Stock
      or any other class or series of preferred stock of the Corporation shall
      exist (other than any Voting Preferred) (A) any vacancy in the office of a
      Preferred Director may be filled (except as provided in the following
      clause (B)) by an instrument in writing signed by the remaining Preferred
      Director and filed with the Corporation and (B) in the case of the removal
      of any Preferred Director, the vacancy may be filled by the vote of the
      holders of the outstanding shares of the Corporation's preferred stock
      entitled to have originally voted for the removed director's election,
      voting together as a single class without regard to class or series, at
      the same meeting at which such removal shall be voted. Each director
      appointed as aforesaid shall be deemed for all purposes hereto to be a
      Preferred Director.

            Whenever the term of office of the Preferred Directors shall end and
      a default in preference dividends shall no longer exist, the number of
      directors constituting the Board shall be reduced by two. For purposes
      hereof, a "default in preference dividends" on any series of the Preferred
      Stock or any other class or series of preferred stock of the Corporation
      shall be deemed to have occurred whenever the amount of accrued, or in the
      case of noncumulative preferred stock, unpaid dividends upon such class or
      series of the Corporation's preferred stock shall be equivalent to six
      full quarterly dividends or more, and, having so occurred, such default
      shall be deemed to exist thereafter until, but only until, all accrued
      dividends on all such shares of the Corporation's cumulative preferred
      stock of each and every series then outstanding (other than any Voting
      Preferred or shares of any class or series ranking junior to shares of
      this Series as to dividends) shall have been paid to the end of the last
      preceding quarterly dividend period and in the case of noncumulative
      preferred stock, until dividends on this Series have been paid or declared
      and set apart for payment regularly for at least one year.

      (g) Reacquired Shares. Shares of this Series which have been issued and
reacquired through redemption or purchase shall, upon compliance with an
applicable provision of the Rhode Island Business Corporation Act, have the
status of authorized and unissued shares of Preferred Stock and may be reissued
but only as part of a new series of Preferred Stock to be created by resolution
or resolutions of the Board.

      (h) Relation to Existing Preferred Classes of Stock. Shares of this Series
are equal in rank and preference with all other series of the Preferred Stock
outstanding on the date of


                                      K-12
<PAGE>

original issue of the shares of this Series and are senior in rank and
preference to the Common Stock and the Cumulative Participating Junior Preferred
Stock of the Corporation.

      (i) Relation to Other Preferred Classes of Stock. For purposes of this
resolution, any stock of any class or classes of the Corporation shall be deemed
to rank:

            (1) prior to the shares of this Series, either as to dividends or
      upon liquidation, if the holders of such class or classes shall be
      entitled to the receipt of dividends or of amounts distributable upon
      dissolution, liquidation or winding up of the Corporation, as the case may
      be, in preference or priority to the holders of shares of this Series;

            (2) on a parity with shares of this Series, either as to dividends
      or upon liquidation, whether or not the dividend rates, dividend payment
      dates or redemption or liquidation prices per share or sinking fund
      provisions, if any, be different from those of this Series, if the holders
      of such stock shall be entitled to the receipt of dividends or of amounts
      distributable upon dissolution, liquidation or winding up of the
      Corporation, as the case may be, in proportion to their respective
      dividend rates or liquidation prices, without preference or priority, one
      over the other, as between the holders of such stock and the holders of
      shares of this Series; and

            (3) junior to the shares of this Series, either as to dividends or
      upon liquidation, if such class shall be Common Stock or if the holders of
      shares of this Series shall be entitled to receipt of dividends or of
      amounts distributable upon dissolution, liquidation or winding up of the
      Corporation, as the case may be, in preference or priority to the holders
      of shares of such class or classes.


                                      K-13



                                                        M. Anne Szostak
[Fleet Financial Group, Inc. Letterhead]                Executive Vice President

                                                        Fleet Financial Group

                                                        Mail Stop: MA OF D36A
                                                        One Federal Street
                                                        Boston, MA 02110
                                                        617-346-0118
                                                        Fax 617-346-4740

                            September 7, 1999

Dear Mr. Higgins:

      This letter serves to confirm the terms of your continued employment with
Fleet Financial Group, Inc. following the consummation of Fleet's merger with
BankBoston Corporation (the "Merger"). The terms described herein are contingent
on the consummation of the Merger.

      You will serve as President, Commercial and Regional Banking, reporting to
Chad Gifford. Your duties, responsibilities and authority shall include
management of the Company's middle market and small business banking, asset
based lending and leasing activities, cash management, community development and
retail banking business, with such immaterial changes as shall be made thereto
from time to time or such other changes as to which you agree. While employed,
you will also be nominated to serve as a member of the Fleet Boston Board of
Directors and as a member of its Executive Committee through December 31, 2002.

      While employed, you will receive a minimum annual base salary of $800,000
and a minimum annual bonus in each year of 70% of the bonus paid to Fleet
Boston's Chief Executive Officer for such year during the period 1999 through
December 31, 2002. You will also receive a grant of 300,000 shares of Fleet
Boston performance based restricted stock and an option to acquire 200,000
shares of Fleet Boston common stock, in each case effective upon consummation of
the Merger; and while you are still employed, additional option grants of
200,000 each on the first and second anniversaries of the Merger (all being
subject to appropriate adjustment in the event of stock/reverse stock splits or
similar restructurings). The restricted stock and option grants will be on the
terms and substantially in the form provided to you herewith.

      In the event your employment is terminated by the Company without Cause or
by you for Good Reason (as such terms are defined in your Amended and Restated
Change of Control Agreement, dated as of October 15, 1997 ("the Change of
Control Agreement"), assuming that the date of the consummation of the Merger
was the Effective Date under the Change of Control Agreement, but with duties,
responsibilities and authority as set forth herein) at any time up to and
including December 31, 2002, you will be entitled to salary continuation
payments for two years (the "severance period") and a pro rata bonus for the
year of termination (based on 70% of the CEO's bonus for the prior year),
together with such other benefits as may be provided pursuant to the terms of
such other plans and programs in which you may participate, including

<PAGE>

immediate vesting of any of the options described above which have been granted
(with you deemed employed at least through January 1, 2003 for purposes of
measuring any post termination exercise period), as well as lapsing of
restrictions on the restricted stock grants also described above. Your
entitlement to pension benefits, perquisites and other benefits are unaffected
by this letter, except as provided below. Furthermore, during the severance
period, you will continue to be an employee for purposes of the Company's
welfare, retirement, deferred compensation and stock incentive and other equity
plans (but without entitlement to additional awards under such incentive plan),
and thereafter as a "retiree" under said plans; except if you shall obtain other
employment with comparable health insurance then your health insurance benefits
with the Company shall terminate. Notwithstanding the above, the severance
period shall terminate (except with respect to service and age credit to your
qualified and nonqualified retirement plans), if you shall commence employment
in a senior management position with one of the following competitors or their
subsidiaries: Citizens Bancorp, Bank of New York Corp., Citicorp., or Chase
Manhattan Corp. In addition, your salary continuation payments will be
conditioned upon your delivering to the Company a release (in a form reasonably
satisfactory to the Company) of all claims you may have against the Company with
regard to discrimination or any other violation of law by the Company in
terminating you in accordance herewith.

      Your Change of Control Agreement will remain in full force and effect in
accordance with its terms during your employment and the severance period,
except that salary continuation or bonus you receive hereunder as severance will
be applied as a credit against salary or bonus payments, respectively, to which
you might otherwise be entitled under the Change of Control Agreement in the
event of a Change of Control of Fleet Boston, and in no case shall you receive
thereunder on a payment (or benefit) by payment (or benefit) basis less than you
receive hereunder both during the Change of Control period and as a result of
any termination (in such case each type of payment or benefit being compared
separately). A similar approach shall be applied with regard to any other
severance program(s) of the Company as to which program(s) you are eligible; the
intent of this paragraph being that you will not receive duplicate benefits;
but, rather, the higher of each type of payment or benefit under this letter and
the Change of Control Agreement or such other program(s), as the case may be.

      If the foregoing is in accordance with our understanding, please sign and
return a copy of this letter.

                                       Very truly yours,

                                       Fleet Financial Group, Inc.


                                       By: /s/ M. Anne Szostak
                                           -------------------------------------

Agreed:

      /s/ Robert J. Higgins
- ----------------------------------
Robert J. Higgins


                                      -2-


                                   EXHIBIT 12
                           FLEET FINANCIAL GROUP, INC.
                  COMPUTATION OF CONSOLIDATED RATIO OF EARNINGS
                    TO FIXED CHARGES AND PREFERRED DIVIDENDS

                         EXCLUDING INTEREST ON DEPOSITS
                              (dollars in millions)
<TABLE>
<CAPTION>
- --------------------------------------------------------------------------------------------------------------------------------
                                                Nine        Three
                                               Months       Months
                                               Ended        Ended
                                              Sept. 30,    Sept. 30,                    Years ended December 31,
                                                1999         1999     1998        1997           1996        1995      1994
- --------------------------------------------------------------------------------------------------------------------------------
<S>                                            <C>          <C>      <C>         <C>            <C>        <C>        <C>
Earnings:

  Income before income taxes                   $2,173       $ 718    $2,507      $2,294         $2,070     $1,156     $1,460
Adjustments:
  (a)  Fixed charges:
         (1)  Interest on borrowed funds        1,076         399     1,061         737            813      1,413      1,074
         (2)  1/3 of rent                          43          15        54          53             55         52         53
  (b)  Preferred dividends                         62          21        83         104            117         62         51
                                               ------      ------    ------      ------         ------     ------     ------
 Adjusted earnings                             $3,354      $1,153    $3,705      $3,188         $3,055     $2,683     $2,638
                                               ======      ======    ======      ======         ======     ======     ======

Fixed charges and preferred dividends          $1,181       $ 435    $1,198       $ 894          $ 985     $1,527     $1,178
                                               ======      ======    ======      ======         ======     ======     ======

Adjusted earnings/fixed charges and
  preferred dividends                            2.84x       2.65x     3.09x       3.57x          3.10x      1.76x      2.24x
                                               ======      ======    ======      ======         ======     ======     ======
</TABLE>

                         INCLUDING INTEREST ON DEPOSITS
                              (dollars in millions)
<TABLE>
<CAPTION>
- ----------------------------------------------------------------------------------------------------------------------------
                                                Nine        Three
                                                Months      Months
                                                Ended       Ended
                                              Sept. 30,    Sept. 30,                 Years ended December 31,
                                                1999         1999        1998        1997     1996       1995       1994
- ----------------------------------------------------------------------------------------------------------------------------
<S>                                             <C>          <C>        <C>         <C>      <C>        <C>        <C>
Earnings:

  Income before income taxes                    $2,173       $ 718      $2,507      $2,294   $2,070     $1,156     $1,460
Adjustments:
  (a)  Fixed charges:
         (1)  Interest on borrowed funds         1,076         399       1,061         737      813      1,413      1,074
         (2)  1/3 of rent                           43          15          54          53       55         52         53
         (3)  Interest on deposits               1,215         388       1,835       1,654    1,754      1,726      1,170
  (b)  Preferred dividends                          62          21          83         104      117         62         51
                                                ------      ------      ------      ------   ------     ------     ------
 Adjusted earnings                              $4,569      $1,541      $5,540      $4,842   $4,809     $4,409     $3,808
                                                ======      ======      ======      ======   ======     ======     ======

Fixed charges and preferred dividends           $2,396       $ 823      $3,033      $2,548   $2,739     $3,253     $2,348
                                                ======      ======      ======      ======   ======     ======     ======

Adjusted earnings/fixed charges and
  preferred dividends                             1.91x       1.87x       1.83x       1.90x    1.76x      1.36x      1.62x
                                                ======      ======      ======      ======   ======     ======     ======
</TABLE>

<PAGE>

                             EXHIBIT 12 (continued)
                           FLEET FINANCIAL GROUP, INC.
                  COMPUTATION OF CONSOLIDATED RATIO OF EARNINGS
                                TO FIXED CHARGES

                         EXCLUDING INTEREST ON DEPOSITS
                              (dollars in millions)
<TABLE>
<CAPTION>
- ------------------------------------------------------------------------------------------------------------------------------------
                                              Nine         Three
                                             Months        Months
                                             Ended         Ended
                                            Sept. 30,     Sept. 30,                  Years ended December 31,
                                              1999          1999      1998         1997         1996       1995         1994
- ------------------------------------------------------------------------------------------------------------------------------------
<S>                                          <C>            <C>        <C>          <C>          <C>
Earnings:
  Income before income taxes                 $2,173         $ 718      $2,507       $2,294       $2,070     $1,156       $1,460
Adjustments:
  (a)  Fixed charges:
         (1)  Interest on borrowed funds      1,076           399       1,061          737          813      1,413        1,074
         (2)  1/3 of rent                        43            15          54           53           55         52           53
                                             ------        ------      ------       ------       ------     ------       ------
 Adjusted earnings                           $3,292        $1,132      $3,622       $3,084       $2,938     $2,621       $2,587
                                             ======        ======      ======       ======       ======     ======       ======

Fixed charges                                $1,119         $ 414      $1,115        $ 790        $ 868     $1,465       $1,127
                                             ======         =====      ======        =====        =====     ======       ======

Adjusted earnings/fixed charges                2.94x         2.74x       3.25x        3.90x        3.38x      1.79x        2.30x
                                             ======         =====      ======        =====        =====     ======       ======
</TABLE>

                         INCLUDING INTEREST ON DEPOSITS
                              (dollars in millions)
<TABLE>
<CAPTION>
- ----------------------------------------------------------------------------------------------------------------------------------
                                              Nine         Three
                                             Months        Months
                                             Ended         Ended
                                            Sept. 30,     Sept. 30,                    Years ended December 31,
                                              1999           1999      1998         1997         1996         1995       1994
- ----------------------------------------------------------------------------------------------------------------------------------
<S>                                          <C>            <C>        <C>          <C>         <C>          <C>        <C>
Earnings:
  Income before income taxes                 $2,173         $ 718      $2,507       $2,294      $2,070       $1,156     $1,460
Adjustments:
  (a)  Fixed charges:
         (1)  Interest on borrowed funds      1,076           399       1,061          737         813        1,413      1,074
         (2)  1/3 of rent                        43            15          54           53          55           52         53
         (3)  Interest on deposits            1,215           388       1,835        1,654       1,754        1,726      1,170
                                             ------        ------      ------       ------      ------       ------     ------

 Adjusted earnings                           $4,507        $1,520      $5,457       $4,738      $4,692       $4,347     $3,757
                                             ======        ======      ======       ======      ======       ======     ======

Fixed charges                                $2,334         $ 802      $2,950       $2,444      $2,622       $3,191     $2,297
                                             ======        ======      ======       ======      ======       ======     ======

Adjusted earnings/fixed charges                1.93x         1.90x       1.85x        1.94x       1.79      x  1.36x      1.64x
                                             ======        ======      ======       ======      ======       ======     ======
</TABLE>


<TABLE> <S> <C>


<ARTICLE>                                            9
<LEGEND>
This schedule contains summary financial information extracted from the
September 30, 1999 consolidated financial statements and managements discussion
and analysis of financial condition and results of operations contained in the
Form 10-Q and is qualified in its entirety by reference to such financial
statements.
</LEGEND>
<MULTIPLIER>                                   1,000,000

<S>                             <C>
<PERIOD-TYPE>                   9-MOS
<FISCAL-YEAR-END>                                DEC-31-1999
<PERIOD-END>                                     SEP-30-1999
<CASH>                                                 3,956
<INT-BEARING-DEPOSITS>                                   305
<FED-FUNDS-SOLD>                                         509
<TRADING-ASSETS>                                         357
<INVESTMENTS-HELD-FOR-SALE>                            9,269
<INVESTMENTS-CARRYING>                                 1,117
<INVESTMENTS-MARKET>                                   1,119
<LOANS>                                               76,566
<ALLOWANCE>                                            1,704
<TOTAL-ASSETS>                                       108,399
<DEPOSITS>                                            63,974
<SHORT-TERM>                                           6,888
<LIABILITIES-OTHER>                                    7,758
<LONG-TERM>                                           19,789
                                      6
                                                0
<COMMON>                                                 691
<OTHER-SE>                                             9,293
<TOTAL-LIABILITIES-AND-EQUITY>                       108,399
<INTEREST-LOAN>                                        4,693
<INTEREST-INVEST>                                        523
<INTEREST-OTHER>                                         141
<INTEREST-TOTAL>                                       5,357
<INTEREST-DEPOSIT>                                     1,215
<INTEREST-EXPENSE>                                     2,291
<INTEREST-INCOME-NET>                                  3,066
<LOAN-LOSSES>                                            433
<SECURITIES-GAINS>                                         0
<EXPENSE-OTHER>                                        3,423
<INCOME-PRETAX>                                        2,173
<INCOME-PRE-EXTRAORDINARY>                             2,173
<EXTRAORDINARY>                                            0
<CHANGES>                                                  0
<NET-INCOME>                                           1,327
<EPS-BASIC>                                           2.25
<EPS-DILUTED>                                           2.18
<YIELD-ACTUAL>                                          4.45
<LOANS-NON>                                              357
<LOANS-PAST>                                             232
<LOANS-TROUBLED>                                           0
<LOANS-PROBLEM>                                            0
<ALLOWANCE-OPEN>                                       1,552
<CHARGE-OFFS>                                            566
<RECOVERIES>                                             113
<ALLOWANCE-CLOSE>                                      1,704
<ALLOWANCE-DOMESTIC>                                   1,405
<ALLOWANCE-FOREIGN>                                        0
<ALLOWANCE-UNALLOCATED>                                  299



</TABLE>


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