AMERICAN MEDICAL ALERT CORP
10KSB, 1997-03-31
MISCELLANEOUS BUSINESS SERVICES
Previous: NAPA NATIONAL BANCORP, 10-K, 1997-03-31
Next: PROFESSIONAL BANCORP INC, 10-K, 1997-03-31




                     U.S. SECURITIES AND EXCHANGE COMMISSION
                             WASHINGTON, D.C. 20549
                                   FORM 10-KSB

[X]    ANNUAL REPORT UNDER SECTION 13 OR 15(d) OF THE  SECURITIES  EXCHANGE ACT 
       OF 1934

For the fiscal year ended December 31, 1996

                                       OR

[ ]    TRANSITION  REPORT UNDER SECTION 13 OR 15(d) OF THE  SECURITIES  EXCHANGE
       ACT OF 1934

For the transition period from ____________ to ____________

                          Commission file number 1-8635

                          AMERICAN MEDICAL ALERT CORP.
                          ----------------------------
                 (Name of Small Business Issuer in Its Charter)

         New York                                      11-2571221
         --------                                      ----------
(State or Other Jurisdiction of                      (I.R.S. Employer
Incorporation or Organization)                      Identification No.)

3265 Lawson Boulevard, Oceanside, New York                            11572
- ------------------------------------------                            -----
  (Address of Principal Executive Offices)                         (Zip Code)
                                                          
                                 (516) 536-5850
                ------------------------------------------------
                (Issuer's Telephone Number, Including Area Code)
                
Securities registered under Section 12(b) of the Exchange Act:  None

Securities registered under Section 12(g) of the Exchange Act:

                          Common Stock, $.01 per share
                          ----------------------------
                                (Title of Class)

     Check  whether  the issuer:  (1) filed all reports  required to be filed by
Section 13 or 15(d) of the  Exchange  Act during the past 12 months (or for such
shorter period that the  registrant was required to file such reports),  and (2)
has been subject to such filing requirements for the past 90 days.
            Yes    X      No____

     Check if there is no disclosure  of  delinquent  filers in response to Item
405 of  Regulation  S-B  contained  in  this  form,  and no  disclosure  will be
contained,  to the  best of  registrant's  knowledge,  in  definitive  proxy  or
information statements incorporated by reference in Part III of this Form 10-KSB
or any amendment to this Form 10-KSB.

     The issuer's revenues for its most recent fiscal year: $ 7,255,842.

     The aggregate  market value of the voting stock held by  non-affiliates  of
the registrant, as of March 26, 1997, was $11,286,475,  computed by reference to
the average closing bid and asked prices of such stock as reported on the Nasdaq
on that date.

     The aggregate number of shares of Common Stock  outstanding as of March 26,
1996: 5,808,679

                      DOCUMENTS INCORPORATED BY REFERENCE:

     Portions of the definitive  Proxy Statement of the registrant,  to be filed
within 120 days after the end of the registrant's  fiscal year, are incorporated
by reference into Part III of this report.

                                
<PAGE>



                                     PART I

Item 1. Description of Business

General
- -------

     American Medical Alert Corp. (the "Company") is a corporation, formed under
the laws of the  State of New York in 1981 and is  engaged  in the  business  of
designing,   engineering,   fabricating  and  marketing   computerized  Personal
Emergency Response Systems ("PERS") using proprietary and commercially available
technology.  The Company markets to private-pay clients, not for profit consumer
agencies, health maintenance organizations, long-term care providers, retirement
communities,  hospitals and government agencies.  Part of the Company's strategy
is to capitalize on opportunities  created by new federal policies affecting the
delivery of home healthcare  services by HMOs and managed care groups.  In order
to achieve its goals,  the Company is participating in a study to prove the cost
effective benefits of PERS in home healthcare programs. During 1996, the Company
finalized plans with a national provider of geriatric services to offer its PERS
through their network of agencies, and launch its Model 700 (described below).

     Several of the systems the Company  markets enable PERS to be provided to a
wide range of individuals including; the medically at-risk, isolated and infirm,
elderly,  disabled as well as persons  receiving  home care  services  and their
families,  retirement  and college  campus sites,  security/staff  personnel who
maintain health facilities and places of internment (referred to individually as
the "Subscriber" and collectively as  "Subscribers").  The Company's  monitoring
centers are designed to simultaneously process signals from different systems.

Products and Services
- ---------------------

     The  Company's  core  business  remains the  development  and  marketing of
high-tech  effective  PERS,  primarily used by the senior  population.  VOICE OF
HELP(R) Systems enable a person to remain  independent and continue to enjoy the
comforts of living at home.

     Models 500 and 1000 Personal Emergency Response Systems
     -------------------------------------------------------

     VOICE OF HELP(R) Systems have been designed to permit two-way (talk/listen)
voice  communications  between an individual and monitoring personnel located at
the Company's  Monitoring  Center (the  "Center").  VOICE OF HELP(R) Systems are
currently available in two configurations. The stand alone Model 500 is utilized
by private-pay  consumers,  hospitals,  home  healthcare  providers,  government
agencies, third-party insurers, developers of retirement communities and certain
commercial  applications,  among others. The flush mounted Model 1000 is used in
new and rehabilitated multi-housing facilities.

     The  usual  protocol  associated  with  the use of the  Company's  VOICE OF
HELP(R) System is as follows:


                                
<PAGE>



     (1) The Subscriber activates the VOICE OF HELP(R) System by either pressing
a button located on the home unit or from a portable activator. There is no need
for the Subscriber to touch the telephone.

     (2) When the VOICE OF HELP(R) System is activated,  the Subscriber  hears a
signal tone and sees a signal light on the home unit, indicating that the System
is processing the signal to the Center.  The home unit,  coupled with the proper
telephone  connection,  permits hands free communication  between the Subscriber
and the Center. After the telephone  connection has been established,  a monitor
at the Center automatically displays relevant Subscriber information, including:

          (i)  the telephone numbers of the Subscriber's physician, local police
               and fire departments, relatives and neighbors, etc.;

          (ii) the Subscriber's vital medical history and current  prescriptions
               (if provided); and

          (iii)other  pertinent  information  that  should  assist  in  securing
               appropriate action on behalf of the Subscriber.

     The  Company's  Centers  are  capable of  handling  multiple  requests  for
assistance at any given time. The Company  believes,  based on its experience to
date,  that each  request for  assistance  is accepted  within one minute of its
initiation.  The Company makes  available  and believes that its back-up  Center
provides a significant  additional  safeguard to the  operations of its VOICE OF
HELP(R) Systems.

     (3)  After the  Subscriber's  personal  data is  displayed,  the  Company's
monitoring  personnel and the Subscriber can talk and listen to each other.  The
Subscriber  need not touch the  telephone.  If no  overriding  noise or physical
sound barrier is present  between the Subscriber and the VOICE OF HELP(R) System
home unit, the parties will normally be able to talk and listen to each other.

     (4)  Monitoring  personnel at the Center will attempt to determine from the
Subscriber  what aid is required.  If the  Subscriber is unable to  communicate,
monitoring personnel will take actions pursuant to pre-designated instructions.

     (5)  VOICE  OF  HELP(R)   Systems  can  monitor   proprietary  and  certain
commercially available intrusion, fire detection and other similar devices.

Monitoring
- ----------

     In  addition  to its voice  systems,  the Company  makes  available,  as an
additional and integral part of the VOICE OF HELP(R) System, a unique monitoring
service.  Personnel located at the Company's  Monitoring Center utilize personal
computers,  arranged in a local area  network,  to process  alerts.  Each of the
Company's  monitoring  personnel are certified as Emergency Medical Dispatchers.
All signals for assistance are programmed to access the Center's Subscriber data
base which enables monitoring personnel to take pre-determined  actions quickly.
Relevant information

                                       -2-

<PAGE>



concerning  the Subscriber is displayed on a monitor.  Monitoring  personnel are
trained to take appropriate action on behalf of all Subscribers.  The technology
includes  digital  communicators,  radio  frequency  devices and  two-way  voice
circuits.  System  activation  may  occur  from a host  of  ancillary  contacts,
switches  or other  devices.  In most  applications  the Company  provides  long
distance, toll-free telephone lines for signal transmission.

Production/Purchasing
- ---------------------

     The Company  continues to utilize  subcontractors to assemble its products.
These services are generally  provided  through verbal  arrangements and Company
issued  purchase  orders.  The  Company has  several  principal  subcontractors.
Although  the  Company  currently  maintains  favorable  relationships  with its
subcontractors,  the Company  believes  that in the event any such  relationship
were to be  terminated,  the  Company  would be able to engage the  services  of
additional or different subcontractors as would be required to fulfill its needs
without any material adverse effect to the Company's operations.

     With  the   exception  of  several   proprietary   components,   which  are
manufactured to the Company's specifications, the manufacturing of the Company's
product lines requires the use of generally available electronic  components and
hardware.

Marketing/Customers
- -------------------

     The Company  markets its products  and  monitoring  services to  consumers,
hospitals, home healthcare providers, government agencies, third-party insurers,
developers of retirement communities and commercial applications,  among others.
The Company  believes that these markets  offer the Company an  opportunity  for
significant growth.

     Sales and leases of the Company's products and monitoring services are made
through the efforts of its own sales personnel,  manufacturers'  representatives
and independent distributors. The Company markets its products through sales and
various rental arrangements. The Company is an approved Medicaid Provider in the
States of New York, Georgia, Illinois and South Carolina. During the years ended
December 31,  1996,  1995 and 1994,  the Company had revenues  from one contract
with a  municipality  located in New York which  represented  44%,  44% and 37%,
respectively,  of its total revenue.  On March 27, 1997, the Company was advised
that the Agreement will be extended through February 28, 1998.

     The Company continues development on several new healthcare systems that it
plans to continue testing during 1997. Examples are:

     a. MED PASS(R):  The product will be used by home  healthcare  patients for
the purpose of insuring that prescribed medications are taken in accordance with
physicians' orders.

     b. ACCUTROL(R):  The Company, in conjunction with one of its customers,  is
continuing  its field  testing  of an  access  control  version  of its VOICE OF
HELP(R) System.



                                       -3-

<PAGE>



     c. PERS  Model  700:  An updated  version  of the  electronics  used in the
Company's  Models 500 and 1000.  Production  of the product is expected to begin
during the second quarter of 1997.

     The Company  continues to seek new applications  for its interactive  voice
technology.

Installation and Services
- -------------------------

     The Company  currently  provides its own personnel or provides training for
customers'  personnel  for  installation  and  servicing of its VOICE OF HELP(R)
Systems. In addition,  telephone interconnect companies install VOICE OF HELP(R)
Systems for the Company in some areas.

Sales, Leasing and Monitoring Revenues
- --------------------------------------

     The  Company  markets  its  products   through  sales  and  various  rental
arrangements.  The  Company  also  offers  VOICE OF HELP(R)  Systems,  including
monitoring center equipment for on-site  monitoring,  using similar purchase and
lease  arrangements.  The Company is an approved Medicaid Provider in the States
of Georgia,  Illinois,  New York,  and South  Carolina and  continues to develop
similar relationships in several other states.

     The  Company  offers  monitoring  service  for its own, as well as personal
emergency  response  systems  manufactured  by others on a  monthly  fee  basis.
Multi-user providers have the option of using the Company's monitoring services,
either as a primary or back-up  center.  The majority of customers have selected
the Company's Monitoring Center in Oceanside,  NY to provide primary and back-up
monitoring  on  behalf  of  their  clients.   Monitoring  fees  are  charged  to
individuals and entities who utilize the Company's monitoring services,  whether
on a primary basis in the case of individuals or on a back-up basis with respect
to those who purchase or lease  complete VOICE OF HELP(R)  Systems,  electing to
provide their own on-site primary monitoring.

Patents and Trademarks
- ----------------------

     The Company  considers  its  trademarks  to be an important  element of its
marketing program.  The Company's  trademarks  include "VOICE OF HELP(R)",  "THE
VOICE OF HELP(R)", "ACCUTROL(R)", "MED PASS(R)", "ROOM MATE(R)", "VOICECARE(R)",
"SYSTEM-one(R)" and "HELPING PEOPLE LIVE BETTER(R)", each of which is registered
with the United States Patent and Trademark Office.

Competition
- -----------

     The  Company's   competition  includes   manufacturers,   distributors  and
providers of personal emergency  response equipment and services,  and a limited
number of burglar and fire alarm companies. Certain of the Company's competitors
have more extensive manufacturing and marketing capabilities, as well as greater
financial,   technological  and  personnel  resources,  than  the  Company.  The
Company's  competition  focuses its  marketing and sales efforts in two distinct
areas;   hospital/private-pay,   and  multi-housing  applications.  The  Company
believes that its experience and expertise give it a significant  advantage over
its competitors.

                                       -4-

<PAGE>



Research and Development
- ------------------------

     In  a  continuing  effort  by  the  Company  to  maintain  state-of-the-art
technology,  the Company conducts  research and development  through the ongoing
efforts of its employees and consulting  groups.  Expenditures  for research and
development  for the years ended December 31, 1996,  1995 and 1994 were $24,339,
$32,874 and $41,747, respectively.

Employees
- ---------

     As of March 21, 1997, the Company employed 82 persons who perform functions
on  behalf of the  Company  in the areas of  administration,  marketing,  sales,
engineering, finance, purchasing,  operations, quality control and research. The
Company  is  not a  party  to  any  collective  bargaining  agreement  with  its
employees. The Company considers its relations with its employees to be good.

Item 2. Description of Properties

     The Company's  executive offices and primary  monitoring Center are located
in a 5,600 square foot facility at 3265 Lawson Boulevard,  Oceanside,  New York.
The Company  leases this space and the  adjoining  8,000 square foot parking lot
from Howard M. Siegel  pursuant to a five-year  lease which  expires on December
31, 1999.  The lease  provides for a base annual  rental of $74,600 plus certain
operating expenses,  subject to a 5% annual increase.  The Company believes that
the terms of this lease are no less  favorable  than could be  obtained  from an
unaffiliated third party.

     The Company  houses its  Engineering,  Research  and  Development,  Quality
Control,  Testing  and Back-up  Monitoring  Departments  in a 5,400  square foot
facility  located in Mt.  Laurel,  New Jersey.  The Company  occupies this space
pursuant to a lease with an  unaffiliated  party.  The lease expires on December
31, 1997 and provides for a current base annual rental, net of certain operating
expenses,  of $33,534.  The Company  believes that it will be able to renew this
lease on terms equally favorable to the Company.

     The Company maintains a satellite  marketing and  administrative  office in
Decatur,  Georgia.  The Company leases  approximately 1,200 square feet of space
from an unaffiliated party at an annual rental,  plus certain operating charges,
of $16,694,  pursuant to a lease which  expires on April 30,  1997.  The Company
believes that it will be able to renew this lease on terms equally  favorable to
the Company.

     The Company  leases  approximately  1,500 square feet of space in Flushing,
New York,  pursuant to a three-year  lease which  expires on June 30, 1998,  for
office, warehouse,  storage, shipping and receiving purposes. The lease provides
for an annual rent of $13,200 during the first year of the term,  $13,860 during
the second year of the term and $14,553 during the third year of the term.

     The Company maintains a satellite  marketing and  administrative  office in
Countryside,  Illinois.  The Company leases  approximately  1,200 square feet of
space from an  unaffiliated  party pursuant to a two-year lease which expires on
July 9, 1997. The lease provides for an annual rent

                                       -5-

<PAGE>



of  approximately  $15,000.  The Company  believes that it will be able to renew
this lease on terms equally favorable to the Company.

     The Company  believes that these properties are suitable for their intended
uses and are adequate to meet its current requirements. The Company does not own
any property.

Item 3. Legal Proceedings

     Although the Company is a party to certain routine  litigations  incidental
to its business,  the Company  believes that there are no material pending legal
proceedings to which it is a party or any of its properties are the subject.

Item 4. Submission of Matters to a Vote of Security-Holders

     No matters were submitted, during the fourth quarter of the year covered by
this  report,  to a vote of the security  holders  through the  solicitation  of
proxies or otherwise.

Executive Officers of the Registrant
- ------------------------------------

Name                          Age            Position
- ----                          ---            --------

Howard M. Siegel              63             Chairman of the Board, President,
                                             Chief Executive Officer

Corey M. Aronin               43             Chief Financial Officer

Other Significant Officers
of the Registrant
- -----------------

John Lesher                   42             President, Engineering

John Rogers                   50             Vice President, Operations and
                                             Secretary

Officers serve at the discretion of the Board of Directors.

     Howard M. Siegel has been the Company's  Chairman of the Board,  President,
Chief  Executive  Officer,  and a Director for more than the past six years.  He
also served as Chief Financial Officer until September 1996.

     Corey M. Aronin joined the Company in September  1996,  as Chief  Financial
Officer.  Previously,  Mr. Aronin held senior financial positions. From December
1995 to May 1996, he served as Executive Vice President of Finance at Affiliated
Island Grocers,  Inc. From August 1982 until November 1995, Mr. Aronin served as
Chief Financial  Officer and Treasurer at Golden Simcha  Poultry,  Inc., a local
major food distributor.

                                       -6-

<PAGE>



     John Lesher was elected Vice President, Engineering by the Company in March
1991. Prior thereto and from 1989, Mr. Lesher served as a senior engineer at the
Company's  former  Bristol,  PA facility.  From May 1984 to November  1988,  Mr.
Lesher served as the Operations and  Manufacturing  Director of Advanced Graphic
Systems, Inc. (a subsidiary of Automation and Printing International Technology,
Inc.),  a company  engaged in the sale and  marketing of  computerized  printing
equipment.

     John Rogers  joined the Company in July 1984. He has served in a variety of
capacities  and was  appointed to be Vice  President,  Operations  in July 1993.
Additionally, he has been the Secretary since July 1993.


                                     PART II

Item 5. Market for Common Equity and Related Stockholder Matters

     The Company's Common Stock is traded on Nasdaq (Symbol: AMAC). The high and
low bid prices for the Common Stock,  as furnished by Nasdaq,  are shown for the
fiscal years  indicated.  The  quotations  set forth below do not include retail
markups, markdowns or commissions and may not represent actual transactions.

                                        High                    Low
                                        ----                    ---

       1995     First Quarter      $    2 15/16               $  2
                Second Quarter          3 1/2                    2 9/16
                Third Quarter           4 1/4                    3
                Fourth Quarter          4                        2 1/8
      
       1996     First Quarter      $    3 1/8                 $  2 1/8
                Second Quarter          3                        2
                Third Quarter           4 1/16                   2 5/16
                Fourth Quarter          4 3/16                   2 9/16

     As of March 26, 1996, there were 514  recordholders of the Company's Common
Stock.

     The Company did not pay  dividends on its Common Stock during the two years
ended  December  31,  1996 and  does  not  anticipate  paying  dividends  in the
foreseeable future.


                                       -7-

<PAGE>



SELECTED FINANCIAL DATA - AMERICAN MEDICAL ALERT CORP.

     The following table summarizes certain financial data and should be read in
conjunction with the detailed financial information set forth elsewhere herein.

<TABLE>
<CAPTION>

                                                                             Year Ended December 31,
                                                                             -----------------------
                                                 1996           1995                1994            1993             1992
                                                 ----           ----                ----            ----             ----

Selected Statement of Operations Data:

<S>                                           <C>             <C>                 <C>               <C>              <C>        
      Revenues                                $ 7,255,842     $ 6,177,302         $ 5,384,671       $ 3,918,203      $ 3,558,749

      Income before extraordinary item
       and cumulative effect of
       accounting change                      $   918,893     $   741,736         $   727,166       $   204,218      $   230,410

      Net income                              $   918,893     $   741,736         $   727,166       $   880,218      $   335,410

      Income per share before
       extraordinary item and cumulative
       effect of accounting change             $      .16     $       .13         $        .13    $         .04     $        .04
                                               ==========    ============         ============    =============     ============
      Net income per share                     $      .16     $       .13         $        .13    $         .16     $        .06
                                               ==========    ============         ============    =============     ============

      Weighted average number of common
       shares                                   5,852,553       5,867,555            5,751,453        5,659,486        5,646,219

Selected Balance Sheet Data as of
December 31:

      Total Assets                            $ 6,784,014     $ 5,750,042          $ 4,983,393      $ 3,583,991      $ 2,416,837

      Long-term liabilities                   $   719,849     $   653,949             $ 93,276      $   313,779      $    26,293

      Shareholders' equity                    $ 5,533,858     $ 4,407,350          $ 3,646,366      $ 2,856,689      $ 1,928,126

</TABLE>
                                       -8-

<PAGE>



Item 6. Managements's Discussion and Analysis or Plan of Operation

     The following discussion and analysis provides information which management
believes is relevant to an assessment and understanding of the Company's results
of  operations  and  financial  condition.  This  discussion  should  be read in
conjunction with the consolidated financial statements and notes hereto.

Results of Operations
- ---------------------

     The  Company's  gross  revenues  increased  from $  6,177,302  in 1995 to $
7,255,842 in 1996, an increase of 17% and increased  from $ 5,384,671 in 1994 to
$ 6,177,302 in 1995,  an increase of 15%. The  increase in gross  revenues  from
1995 to 1996 and 1994 to 1995  resulted from  continued  growth of the Company's
existing customer bases as well as the addition of new customers.

     Revenues from services increased from $ 5,288,046 in 1995 to $ 6,119,946 in
1996, an increase of 16% and  increased  from $ 4,546,991 in 1994 to $ 5,288,046
in 1995, an increase of 16%. These increases  resulted from continued  expansion
of the Company's  customer  base for monthly  monitoring  and leasing  services.
Costs  related  to  services  for 1996,  1995,  and 1994 were 34%,  35% and 32%,
respectively. In 1996, costs as a percentage of revenue decreased due to greater
operational efficiency.

     Revenues from product sales increased from $ 889,256 in 1995 to $ 1,135,896
in 1996, an increase of 28% and increased from $ 837,680 in 1994 to $ 889,256 in
1995, an increase of 6%. These  increases  were primarily due to the increase in
sales to retirement  facilities  and  distributors.  The gross profit on product
sales in 1996, 1995, and 1994 was 30%, 39% and 30%,  respectively.  Gross profit
on product sales  decreased in 1996, in part, due to sales  incentives  given to
large retirement  communities.  Gross profits increased in 1995 due to effective
use of  purchase  discounts  and lower unit costs  relating  to past  production
efficiencies.

     Selling,  general and administrative expenses increased from $ 2,422,972 in
1995 to $ 2,705,525 in 1996, an increase of 12% and  increased  from $ 1,987,034
in 1994 to $ 2,422,972 in 1995, an increase of 22%. Additional expenses incurred
in 1996  were the  result  of  increased  sales and  marketing  expenses,  radio
advertising  campaigns,  expansion of sales  department and hiring of additional
management personnel. Expenses in 1995 as compared to 1994 increased for similar
reasons.

     Interest  expense  for  1996,  1995 and 1994 were $  46,965,  $ 55,694  and
$46,233,  respectively.  Interest expense decreased in 1996 due to improved cash
flow and  decreases  in  average  monthly  borrowing.  Interest  expense in 1995
increased from 1994 due to increases in the average monthly borrowing.

     The  Company's  income  before  provision  for  income  taxes in 1996 was $
1,638,893,  an increase of $ 311,157  from 1995,  or 23%.  The  increase in 1996
resulted  from an increase in the  Company's  revenues  and greater  operational
efficiencies.  Income before provision for income taxes in 1995 was $ 1,327,736,
an  increase  of $ 26,570  from 1994.  The  increase  in 1995  resulted  from an
increase  in the  Company's  revenues  offset by  higher  selling,  general  and
administrative expenses.

                                       -9-

<PAGE>



Liquidity and Capital Resources
- -------------------------------

     During 1996,  cash  provided by operating  activities  was  $1,319,517,  as
compared to $1,433,585 in 1995. Cash paid for income taxes in 1996 was $ 594,036
as compared to $457,284 in 1995.  This increase was primarily due to an increase
in income before  provision for income taxes.  Expenditures for fixed assets and
medical devices held for lease,  aggregated $1,535,703 in 1996, an increase from
$1,184,141,  the amount  purchased  in 1995.  During  1996,  cash  decreased  by
$18,976, as compared to an increase in cash of $162,554 in 1995.

     On December 1, 1995, the Company  renegotiated  its $ 1,500,000 credit note
(based  upon  75% of  eligible  accounts  receivable  and 25% of  inventory,  as
defined) and  extended it until April 30, 1997.  As of March 13, 1997, $ 450,000
was outstanding under this note. The credit note was recently extended to and it
will expire on April 30, 1998.  The  Company's  working  capital on December 31,
1996 was $ 2,460,773 as compared to $ 2,188,303  on December  31,  1995.  During
1997,  the  Company  anticipates  that  it  will  make  capital  investments  of
approximately $ 1,000,000 for the production and purchase of additional  systems
which the Company intends to rent and to enhance management information systems.
The Company  believes that its present cash and working  capital  position,  its
borrowing  availability and future anticipated income will be sufficient to meet
its cash and working capital needs for the foreseeable future.

Item 7. Financial Statements

         Financial Statements                                       Page Number
         --------------------                                       -----------

         Report of Independent Accountants                          F-1

         Report of Independent Accountants                          F-2

         Balance Sheets at December 31, 1996 and 1995               F-3 & F-4

         Statements of Income for the years ended December 31,
               1996, 1995 and 1994                                  F-5

         Statements of Shareholders' Equity for the years ended
               December 31, 1996, 1995 and 1994                     F-6

         Statements of Cash Flows for the years ended December 31,
               1996, 1995 and 1994                                  F-7 & F-8

         Notes to Financial Statements                              F-9 - F-17



                                      -10-

<PAGE>



Item 8.  Changes  in  and  Disagreements  with  Accountants  on  Accounting  and
         Financial Disclosure

     On August 17, 1995, the Company's Board of Directors approved the dismissal
of Deloitte & Touche LLP as its independent public accountants,  which dismissal
would  take  effect  simultaneously  with  the  Company's  appointment  of a new
independent  public  accountant.  There was no adverse  opinion or disclaimer of
opinion, or modification as to uncertainty, audit scope or accounting principles
contained in the reports of Deloitte & Touche LLP for the past fiscal year ended
December 31, 1994.

     During the Company's two previous  fiscal years ended December 31, 1994 and
the subsequent  interim period  preceding  Deloitte & Touche LLP's  dismissal on
August 17, 1995, there were no  disagreements  with Deloitte & Touche LLP on any
matter of accounting principles or practices, financial statement disclosure, or
auditing  scope  or  procedure,  which  disagreements,  if not  resolved  to the
satisfaction  of Deloitte & Touche LLP, would have caused  Deloitte & Touche LLP
to make  reference  in  connection  with its  report  concerning  the  Company's
financial statements to the subject matter of the disagreements.

     On August 17, 1995, the Company's Board of Directors  approved the proposal
to engage  Margolin,  Winer & Evens LLP to be the Company's  independent  public
accountants for its fiscal years ending December 31, 1996 and 1995.


                                    PART III

     The  information  called  for by Part III  (Items  9, 10, 11 and 12 of Form
10-KSB) is incorporated  herein by reference to the Company's  definitive  Proxy
Statement to be filed pursuant to Regulation 14A of the Securities  Exchange Act
of 1934 with respect to the Company's 1997 Annual Meeting of Shareholders.

Item 13. Exhibits, List, and Reports on Form 8-K

(a)  Exhibits
     --------

     Exhibit No.    Identification of Exhibit
     -----------    -------------------------

     3(a)           Articles  of  Incorporation  of  Company,  as  amended.
                    (Incorporated  by  reference  to Exhibit 3(a) to the
                    Company's  Form  S-1   Registration   Statement   under  the
                    Securities  Act of 1933,  filed on September 30, 1983 - File
                    No. 2-86862).

     3(b)           Amended and Restated By-Laws of Company.  (Incorporated
                    by  reference  to  Exhibit  4(b) to the  Company's  Form S-3
                    Registration  Statement  under the  Securities  Act of 1933,
                    Commission File No. 333-6159).


                                      -11-

<PAGE>


     Exhibit No.    Identification of Exhibit
     -----------    -------------------------

     4(a)           Warrant  Agreement  between the Company and Continental
                    Stock  Transfer  & Trust  Company,  the  Company's  transfer
                    agent,  with  the  Company's  form  of  Warrant  Certificate
                    attached thereto. (Incorporated by reference to Exhibit 4(a)
                    to the Company's Form S-1  Registration  Statement under the
                    Securities  Act of 1933,  filed on September 30, 1983 - File
                    No. 2-86862).

     4(b)           Amendment,  dated  December 22,  1988,  to the Warrant
                    Agreement between the Company and Continental Stock Transfer
                    & Trust Company.  (Incorporated by reference to Exhibit 4(c)
                    to the Company's  Form 10-K for the year ended  December 31,
                    1988).

     4(c)           Amendment,  dated  October  26,  1990,  to the Warrant
                    Agreement between the Company and Continental Stock Transfer
                    & Trust Company.  (Incorporated by reference to Exhibit 4(c)
                    to the Company's  Form 10-K for the year ended  December 31,
                    1990).

     4(d)           Amendment,  dated  November 30,  1994,  to the Warrant
                    Agreement between the Company and Continental Stock Transfer
                    & Trust Company.  (Incorporated by reference to Exhibit 4(d)
                    to the Company's Form 10-KSB for the year ended December 31,
                    1994).

     4(e)           Amendment,  dated  November 20,  1995,  to the Warrant
                    Agreement between the Company and Continental Stock Transfer
                    & Trust Company.  (Incorporated by reference to Exhibit 4(e)
                    to the Company's Form 10-KSB for the year ended December 31,
                    1995).

     4(f)           Amendment,  dated  December 20,  1996,  to the Warrant
                    Agreement between the Company and Continental Stock Transfer
                    & Trust Company.  (Incorporated by reference to Exhibit 4(h)
                    to  the  Company's   Registration  Statement  on  Form  S-3,
                    Commission File No. 333-6159).

     10(a)          Employment  Agreement,  dated January 1, 1997 between  the 
                    Company and Howard M. Siegel.*

     10(b)          Employment  Agreement,  dated August 28, 1989 between the 
                    Company and John Lesher.  (Incorporated  by reference to
                    Exhibit 10(c) to the Company's  Form 10-K for the year ended
                    December 31, 1990).

     10(c)          Amendment,  dated  March 4, 1992,  to the  Employment
                    Agreement between the Company and John Lesher. (Incorporated
                    by reference to Exhibit 10(d) to the Company's Form 10-K for
                    the year ended December 31, 1991).



                                      -12-

<PAGE>


     Exhibit No.    Identification of Exhibit
     -----------    -------------------------

     10(d)          Lease for the premises located at 520 Fellowship Road,
                    Suite C301, Mt.  Laurel,  New Jersey ("Mt.  Laurel  Lease").
                    (Incorporated by reference to Exhibit 10(e) to the Company's
                    Form 10-K for the year ended December 31, 1991).

     10(e)          First Amendment to the Mt. Laurel Lease. (Incorporated
                    by reference to Exhibit 10(f) to the  Company's  Form 10-KSB
                    for the year ended December 31, 1993).

     10(f)          Second Amendment to the Mt. Laurel Lease.*

     10(g)          Leases  for  the  premises  located  at  3265  Lawson
                    Boulevard,  Oceanside,  New York. (Incorporated by reference
                    to Exhibit 10(h) to the  Company's  Form 10-KSB for the year
                    ended December 31, 1994).

     10(h)          Lease for the premises  located at 910 Church  Street,
                    Decatur,  Georgia.  (Incorporated  by  reference  to Exhibit
                    10(i)  to the  Company's  Form  10- KSB for the  year  ended
                    December 31, 1995).

     10(i)          Lease for the  premises  located at 169-10  Crocheron
                    Avenue,  Flushing,  New York.  (Incorporated by reference to
                    Exhibit  10(j) to the  Company's  Form  10-KSB  for the year
                    ended December 31, 1995.)

     10(j)          Lease  for the  premises  located  at 475  West  55th
                    Street, Contryside,  Illinois. (Incorporated by reference to
                    Exhibit  10(k) to the  Company's  Form  10-KSB  for the year
                    ended December 31, 1995.)

     10(k)          1984   Incentive   Stock  Option   Plan,   as  amended.
                    (Incorporated   by  ref  erence  to  Exhibit  10(e)  to  the
                    Company's Form 10-K for the year ended December 31, 1990).

     10(l)          Amended  1991 Stock  Option  Plan.  (Incorporated  by
                    reference to Exhibit 10(l) to the Company's  Form 10-KSB for
                    the year ended December 31, 1994).

     10(m)          Restated and Amended  Revolving  Credit Note with North Fork
                    Bank, dated December 1, 1995 (the "Revolving Credit Note").*

     10(n)          Letter from North Fork Bank  extending the Revolving  Credit
                    Note until April 30, 1998.*

     10(o)          Agreement  between the Company and the City of New York,  as
                    extended through February 18, 1998.*

     23(a)          Consent of Deloitte & Touche LLP.*

     23(b)          Consent of Margolin, Winer & Evens LLP.*

     27             Financial Data Schedule.*

 -------------------
 *   Filed herewith.


                                      -13-

<PAGE>



(b)  Reports on Form 8-K

     The Company did not file any reports on Form 8-K during the last quarter of
     the period covered by this report.

                                      -14-

<PAGE>



                                   SIGNATURES

     In accordance  with Section 13 or 15(d) of the Exchange Act, the registrant
caused this report to be signed on its behalf by the undersigned, thereunto duly
authorized.

                                          AMERICAN MEDICAL ALERT CORP.


March 31, 1997                            By: /s/ Howard M. Siegel
                                             ---------------------

                                             Howard M. Siegel
                                             Chairman of the Board and President

     In  accordance  with the Exchange Act, this report has been signed below by
the following  persons on behalf of the  registrant and in the capacities and on
the dates indicated.


/s/ Howard M. Siegel              Chairman of the Board,          March 31, 1997
- ------------------------------    President Chief Executive
Howard M. Siegel                  Officer, and Director
                                  (Principal Executive Officer)
                                  


/s/ Corey M. Aronin               Chief Financial Officer         March 31, 1997
- ------------------------------
Corey M. Aronin


/s/ Peter Breitstone               Director                       March 31, 1997
- ------------------------------
Peter Breitstone


                                   Director 
- ------------------------------
Eli S. Feldman


/s/ Leonard Herz                  Director                        March 31, 1997
- ------------------------------    
Leonard Herz


/s/ Myron Segal                   Director
- ------------------------------                                    March 31, 1997
Myron Segal, M.D.

                                                                    

<PAGE>








                          AMERICAN MEDICAL ALERT CORP.


           ----------------------------------------------------------

                              FINANCIAL STATEMENTS
                  Years Ended December 31, 1996, 1995 and 1994


<PAGE>



                          AMERICAN MEDICAL ALERT CORP.

                                    CONTENTS
- -------------------------------------------------------------------------------




Report of Independent Accountants                                          F-1

Report of Independent Accountants                                          F-2

Balance Sheets                                                       F-3 & F-4

Statements of Income                                                       F-5

Statements of Shareholders' Equity                                         F-6

Statements of Cash Flows                                             F-7 & F-8

Notes to Financial Statements                                        F-9 - F-17


                                                                         

<PAGE>



INDEPENDENT AUDITORS' REPORT

To the Board of Directors and Shareholders of
  American Medical Alert Corp.
Oceanside, New York

We have audited the accompanying  statement of income,  sharholders'  equity and
cash flows of American Medical Alert Corp. for the year ended December 31, 1994.
These financial  statements are the responsibility of the Company's  management.
Our responsibility is to express an opinion on these financial  statements based
on our audit.

We conducted our audit in accordance with generally accepted auditing standards.
Those standards  require that we plan and perform the audit to obtain reasonable
assurance   about  whether  the  financial   statements  are  free  of  material
misstatement.  An audit includes examining, on a test basis, evidence supporting
the amounts and disclosures in the financial statements.  An audit also includes
assessing the  accounting  principles  used and  significant  estimates  made by
management,  as well as evaluating the overall financial statement presentation.
We believe that our audit provides a reasonable basis for our opinion.

In our  opinion,  such  financial  statements  present  fairly,  in all material
respects,  the result of  operations  and cash flows of American  Medical  Alert
Corp.  for the year ended  December  31,  1994,  in  conformity  with  generally
accepted accounting principles.


/s/ Deloitte & Touche LLP
Deloitte & Touche LLP
New York, New York
March 3, 1995



                                       F-1

<PAGE>





Report of Independent Accountants






Board of Directors and Shareholders
American Medical Alert Corp.
Oceanside, New York


We have audited the accompanying  balance sheets of American Medical Alert Corp.
as of  December  31,  1996  and  1995  and the  related  statements  of  income,
shareholders'  equity and cash flows for the years then ended.  These  financial
statements   are  the   responsibility   of  the   Company's   management.   Our
responsibility  is to express an opinion on these financial  statements based on
our audits.

We  conducted  our  audits  in  accordance  with  generally   accepted  auditing
standards.  Those standards require that we plan and perform the audit to obtain
reasonable assurance about whether the financial statements are free of material
misstatement.  An audit includes examining, on a test basis, evidence supporting
the amounts and disclosures in the financial statements.  An audit also includes
assessing the  accounting  principles  used and  significant  estimates  made by
management, as well as evaluating the overall financial statement presentation.
We believe that our audits provide a reasonable basis for our opinion.

In our opinion,  the financial  statements  referred to above present fairly, in
all material respects, the financial position of American Medical Alert Corp. as
of December  31, 1996 and 1995 and the  results of its  operations  and its cash
flows for the years then ended in conformity with generally accepted  accounting
principles.

/s/ Margolin, Winer & Evens LLP
Garden City, New York

March 7, 1997, except for Notes 3 and 11
as to which the date is March 27, 1997



                                       F-2

<PAGE>


AMERICAN MEDICAL ALERT CORP.
<TABLE>
<CAPTION>

BALANCE SHEETS
- ----------------------------------------------------------------------------------------------------


December 31,                                                       1996                      1995
- ----------------------------------------------------------------------------------------------------

ASSETS (Note 3)

Current Assets:
<S>                                                                  <C>                   <C>     
      Cash                                                           $     301,013          $319,989
      Accounts and notes receivable (net of allowance for
           doubtful accounts of $30,000 in 1996 and 1995)
           (Notes 1, 2 and 11)                                           1,327,799         1,236,938
      Inventory (Note 1)                                                 1,171,021         1,116,810
      Prepaid expenses and taxes and other current assets                  137,247           149,309
      Deferred income taxes (Notes 1 and 6)                                 54,000            54,000
                                                                      ------------       -----------

Total Current Assets                                                     2,991,080         2,877,046
                                                                        ----------       -----------

Inventory of Medical Devices Held For Lease- at cost                       637,000                 -
                                                                       -----------       -----------

Notes Receivable (Notes 2 and 8)                                            15,956                 -
                                                                      ------------       -----------

Fixed Assets - at cost:
      Leased medical devices                                             4,985,543         4,216,128
      Monitoring equipment                                                 192,290           172,815
      Furniture and equipment                                              263,711           228,413
      Leasehold improvements                                               151,825           146,467
      Automobiles                                                           27,182            21,932
                                                                     -------------        ----------

                                                                         5,620,551         4,785,755

      Less accumulated depreciation and amortization (Note 1)            2,505,441         1,937,646
                                                                       -----------        ----------

                                                                         3,115,110         2,848,109
                                                                       -----------        ----------

Other Assets                                                                24,868            24,887
                                                                     -------------        ----------

Total Assets                                                            $6,784,014        $5,750,042
                                                                        ==========        ==========







                                                                             (continued on next page)
</TABLE>

      The accompanying notes are an integral part of these financial statements.


                                       F-3

<PAGE>


AMERICAN MEDICAL ALERT CORP.

<TABLE>
<CAPTION>

BALANCE SHEETS
- ------------------------------------------------------------------------------------------------


December 31,                                                     1996                  1995
- ------------------------------------------------------------------------------------------------


LIABILITIES AND SHAREHOLDERS' EQUITY

Current Liabilities:
<S>                                                               <C>                 <C>     
      Accounts payable                                            $192,707            $467,300
      Accrued expenses                                             311,954             214,092
      Taxes payable                                                 16,464                   -
      Current portion of long-term debt (Note 4)                     9,182               7,351
                                                             -------------        ------------

Total Current Liabilities                                          530,307             688,743

Deferred Income Tax Liability (Notes 1 and 6)                      258,000             195,000

Notes Payable - Bank (Note 3)                                      450,000             450,000

Long-Term Debt - Less Current Maturities (Note 4)                   11,849               8,949
                                                             -------------        ------------

Total Liabilities                                                1,250,156           1,342,692
                                                             -------------        ------------

Commitments (Notes 7, 8 and 10)                                          -                   -

Shareholders' Equity (Notes 8 and 10):
      Common stock, $.01 par value-
               authorized, 10,000,000 shares;
               issued 5,843,276 shares in 1996
               and 5,504,741 shares in 1995                         58,432              55,047
          Additional paid-in capital                             4,391,990           4,088,212
          Retained earnings                                      1,189,468             270,575
                                                            --------------        ------------
                                                                 5,639,890           4,413,834
          Less treasury stock, at cost (43,910 shares
               in 1996 and 1,995 shares in 1995)                  (106,032)             (6,484)
                                                            --------------        -------------

Total Shareholders' Equity                                       5,533,858           4,407,350
                                                            --------------       -------------

Total Liabilities and Shareholders' Equity                  $    6,784,014       $   5,750,042
                                                            ==============       =============


</TABLE>

      The accompanying notes are an integral part of these financial statements.


                                       F-4

<PAGE>



AMERICAN MEDICAL ALERT CORP.

<TABLE>
<CAPTION>

STATEMENTS OF INCOME
- --------------------------------------------------------------------------------------------------


Years Ended December 31,                              1996             1995            1994
- --------------------------------------------------------------------------------------------------


Revenue (Notes 1 and 11):
<S>                                                 <C>               <C>              <C>       
      Services                                      $6,119,946        $5,288,046       $4,546,991

      Product sales                                  1,135,896           889,256          837,680
                                                   -----------       -----------      -----------

                                                     7,255,842         6,177,302        5,384,671
                                                   -----------       -----------      -----------

Costs and Expenses (Income):
      Costs related to services                      2,075,819         1,826,036        1,468,477

      Costs of products sold (Note 1)                  789,878           545,231          584,684

      Selling, general and
        administrative expenses                      2,705,525         2,422,972        1,987,034

      Interest expense                                  46,965            55,694           46,233

      Other income                                     (1,238)             (367)          (2,923)
                                                    ----------        ----------      -----------

                                                     5,616,949         4,849,566        4,083,505
                                                    ----------        ----------       ----------

Income Before Provision for Income Taxes             1,638,893         1,327,736        1,301,166

Provision for Income Taxes (Notes 1 and 6)             720,000           586,000          574,000
                                                    ----------        ----------       ----------

Net Income                                            $918,893          $741,736         $727,166
                                                    ==========        ==========       ==========

Net Income Per Share (Note 1)                             $.16              $.13             $.13
                                                    ==========        ==========       ==========

Weighted Average Number of
      Common Shares (Note 1)                         5,852,553         5,867,555        5,751,453
                                                    ==========        ==========       ==========

</TABLE>

      The accompanying notes are an integral part of these financial statements.


                                       F-5

<PAGE>



AMERICAN MEDICAL ALERT CORP.

<TABLE>
<CAPTION>


STATEMENTS OF SHAREHOLDERS' EQUITY
- ------------------------------------------------------------------------------------------------------------------------------------


Years Ended December 31, 1996,1995 and 1994
- ------------------------------------------------------------------------------------------------------------------------------------



                                                        COMMON STOCK                           
                                                       ---------------  ADDITIONAL  RETAINED
                                                    NUMBER OF            PAID-IN    EARNINGS   UNEARNED      TREASURY
                                                     SHARES     AMOUNT   CAPITAL    (DEFICIT)  COMPENSATION    STOCK        TOTAL
                                                     ------     ------   -------    ---------  ------------    -----        -----
                                                                                                                              

<S>                                                  <C>        <C>      <C>        <C>           <C>       <C>          <C>
Balance - January 1, 1994                            5,329,871  $53,298  $4,002,448 $(1,198,327)  $  (730)  $     -      2,856,689

Amortization of Unearned Compensation                        -        -           -           -       730         -            730

Common Stock Issued (Note 8)                            12,500      125      14,719           -         -         -         14,844

Exercise of Stock Options (Note 8)                     120,341    1,204      52,217           -         -    (6,484)        46,937

Net Income for the Year Ended December 31, 1994              -        -           -     727,166         -         -        727,166
                                                                                                 
                                                   ----------- --------  ---------- -----------  --------  --------      ---------

Balance - December 31, 1994                          5,462,712   54,627   4,069,384    (471,161)        -    (6,484)     3,646,366

Exercise of Stock Options (Note 8)                      42,029      420      18,828           -         -         -         19,248

Net Income for the Year Ended December 31, 1995              -        -           -     741,736         -         -        741,736
                                                                                                 
                                                   ----------- --------  ---------- -----------  --------   -------      ---------

Balance - December 31, 1995                          5,504,741   55,047   4,088,212     270,575         -    (6,484)     4,407,350

Exercise of Stock Options (Note 8)                     338,535    3,385     303,778           -         -   (99,548)       207,615

Net Income for the Year Ended December 31, 1996              -        -           -     918,893         -          -        918,893
                                                                                                 
                                                   ----------- --------  ---------- -----------  --------   --------     ----------

Balance - December 31, 1996                          5,843,276  $58,432  $4,391,990  $1,189,468  $      -  $(106,032)    $5,533,858
                                                                                                 
                                                   =========== ========  ========== ===========  ========  ==========    ===========


</TABLE>

      The accompanying notes are an integral part of these financial statements.


                                       F-6

<PAGE>


AMERICAN MEDICAL ALERT CORP.

<TABLE>
<CAPTION>

STATEMENTS OF CASH FLOWS
- --------------------------------------------------------------------------------------------------

Years Ended December 31,                               1996             1995             1994
- --------------------------------------------------------------------------------------------------


Cash Flows from Operating Activities:
<S>                                                  <C>               <C>             <C>     
     Net income                                      $918,893          $741,736        $727,166

     Adjustments to  reconcile  net  income 
          to net cash  provided  by  
          operating activities:
          

        Provision for deferred income taxes            63,000           234,000         493,000
        Issuance of common stock in connection
           with consulting services performed
           (Note 8)                                      -                 -             14,844
        Depreciation and amortization                 646,838           542,914         408,127
        Amortization of deferred charges                 -                 -                730
        Changes in operating assets
           and liabilities:

           (Increase) decrease in receivables        (106,817)           60,520       (519,837)

           Increase in inventory                      (54,211)          (32,425)        (1,796)
           Decrease (increase) in prepaid
              expenses and taxes
              and other assets                         12,081          (109,963)       (16,888)
           (Decrease) increase in accounts
              payable, accrued expenses
              and taxes payable                      (160,267)           (3,197)       290,636
                                                      -------        ----------      ---------

     Net Cash Provided by Operating Activities      1,319,517         1,433,585      1,395,982
                                                    ---------         ---------      ---------

Cash Flows from Investing Activities:
     Expenditures for fixed assets and medical     
     devices held for lease                        (1,535,703)       (1,184,141)    (1,757,849)
                                                   -----------        ---------      ---------
     Net Cash Used in Investing Activities         (1,535,703)       (1,184,141)    (1,757,849)
                                                   -----------        ---------      ---------

Cash Flows from Financing Activities:
     Net (repayments) proceeds on
        bank borrowings                                  -             (100,000)       300,000
     Repayments of capital lease obligations             -                 -           (12,808)
     Proceeds of loans payable                           -                3,805         13,020
     Repayments of loans payable                      (10,405)           (9,943)        (8,123)
     Proceeds upon exercise of stock options          207,615            19,248         46,937
                                                      -------            ------         ------

     Net Cash Provided by (Used in)
        Financing Activities                          197,210           (86,890)       339,026
                                                      -------            ------        -------


</TABLE>

      The accompanying notes are an integral part of these financial statements.


                                       F-7

<PAGE>


AMERICAN MEDICAL ALERT CORP.

<TABLE>
<CAPTION>

STATEMENTS OF CASH FLOWS
- ---------------------------------------------------------------------------------------------------

Years Ended December 31,                                        1996          1995          1994
- ---------------------------------------------------------------------------------------------------
<S>                                                        <C>             <C>          <C>        
Net (Decrease) Increase In Cash                            $ (18,976)      $162,554     $  (22,841)
Cash - beginning of year                                      319,989       157,435        180,276
                                                          --------------  ----------  -------------
Cash - end of year                                           $301,013      $319,989       $157,435
                                                          ==============  ==========  =============
Supplemental Disclosure of Cash Flow
        Information -
     Cash paid during the year for:
        Interest                                             $ 46,965      $ 55,694       $ 46,233
        Income taxes                                          594,036       457,284         28,120
Supplemental Schedule of Noncash Investing
        and Financing Activities:
     Fixed assets purchased under notes and
     loans payable and capital lease
     obligations                                            $  15,136      $     -         $16,139
                                                            
     During 1996, an employee satisfied the
     exercise price of certain stock options by
     exchanging  shares already owned with a 
     fair market value of $99,548.  The fair value
     of the shares receivedwas recorded
     as treasury stock.

</TABLE>

      The accompanying notes are an integral part of these financial statements.


                                       F-8

<PAGE>


AMERICAN MEDICAL ALERT CORP.

NOTES TO FINANCIAL STATEMENTS
- --------------------------------------------------------------------------------


1.   Summary of     Scope of business - The Company's business is to sell, rent,
     Significant    install,  service and monitor remote  communication  systems
     Accounting     with   personal    security   and    smoke/fire    detection
     Policies       capabilities,  linked to an  emergency  response  monitoring
                    center.  The  Company  markets  its  products  primarily  to
                    institutional customers, including long-term care providers,
                    retirement communities,  hospitals,  and government agencies
                    across the United States. (See Note 11.)

                    Inventory valuation - Inventory, consisting of medical alert
                    devices and component  parts, is valued at the lower of cost
                    (first-in,   first-out)  or  market.   Finished  goods  were
                    approximately $894,000 and $731,600 at December 31, 1996 and
                    1995, respectively,  and the remaining inventory consists of
                    component parts.

                    Fixed assets - Depreciation  is computed by accelerated  and
                    straight-line methods at rates adequate to allocate the cost
                    of  applicable  assets  over their  expected  useful  lives.
                    Leased  medical  devices are  depreciated on a straight line
                    basis   over  seven   years.   Amortization   of   leasehold
                    improvements is provided on a  straight-line  basis over the
                    shorter of the  useful  life of the asset or the term of the
                    lease.

                    On January 1,  1996,  the  Company  adopted  the  accounting
                    requirements of Statement of Financial  Accounting Standards
                    No.  121,  "Accounting  for the  Impairment  of Long-  Lived
                    Assets and for  Long-Lived  Assets to be Disposed Of " (SFAS
                    No. 121). SFAS No. 121 requires that  long-lived  assets and
                    certain identifiable  intangibles be reviewed for impairment
                    whenever  events or changes in  circumstances  indicate that
                    the  carrying  amount  of an asset  may not be  recoverable.
                    Measurement of the impairment  loss, if any, is based on the
                    fair value of the asset.  The  statement  also requires that
                    certain long-lived assets and identifiable  intangibles that
                    are to be  disposed  of be  reported  at the  lower of their
                    carrying  amount  or  fair  value  less  cost to  sell.  The
                    application  of SFAS  No.  121 did  not  have a  significant
                    impact on the  Company's  results of operations or financial
                    condition.

                    Income  taxes - The  Company  accounts  for income  taxes in
                    accordance with Statement of Financial  Accounting Standards
                    No. 109,  "Accounting  for Income Taxes,"  pursuant to which
                    deferred  taxes  are  determined  based  on  the  difference
                    between the financial  statement and tax basis of assets and
                    liabilities,  using  enacted  tax rates,  as well as any net
                    operating  loss  or tax  credit  carryforwards  expected  to
                    reduce taxes payable in future years.

                    Revenue recognition - Revenue from the sale of medical alert
                    devices is recognized  upon delivery.  Revenue from renting,
                    installation  and  monitoring  services is  recognized  upon
                    performance of such services.

                                       F-9

<PAGE>


AMERICAN MEDICAL ALERT CORP.

NOTES TO FINANCIAL STATEMENTS
- --------------------------------------------------------------------------------


                    Research and  development  costs - Research and  development
                    costs,  which are  expensed and included in cost of products
                    sold, were $24,339, $32,874, and $41,747 for the years ended
                    December 31, 1996, 1995, and 1994, respectively.

                    Income  per share - Income per share is  computed  using the
                    weighted  average  number of common  shares and common share
                    equivalents outstanding during each period.

                    Concentration of credit risk - Financial  instruments  which
                    potentially  subject the Company to  concentration of credit
                    risk principally  consist of accounts  receivable from state
                    and local government agencies.  The risk is mitigated by the
                    Company's  procedures  for  extending  credit,  follow-up of
                    disputes and receivable collection procedures.

                    Estimates  - The  preparation  of  financial  statements  in
                    conformity  with generally  accepted  accounting  principles
                    requires  management to make estimates and assumptions  that
                    affect the reported  amounts of assets and  liabilities  and
                    disclosure of contingent  assets and liabilities at the date
                    of the  financial  statements  and the  reported  amounts of
                    revenue and expenses  during the  reporting  period.  Actual
                    results could differ from those estimates.

                    Fair value of financial instruments - Statement of Financial
                    Accounting Standards No. 107,  "Disclosures about Fair Value
                    of Financial Instruments," requires all entities to disclose
                    the fair value of  certain  financial  instruments  in their
                    financial  statements.  The Company  estimates that the fair
                    value of its cash,  accounts and notes receivable,  accounts
                    payable,  accrued expenses,  taxes payable and notes payable
                    approximates   their  carrying  amounts  due  to  the  short
                    maturity of these instruments.

                    Accounting  for  stock-based  compensation  - Recently,  the
                    Financial  Accounting  Standards Board issued  Statement No.
                    123,  "Accounting  for Stock-Based  Compensation"  (SFAS No.
                    123).  As permitted by SFAS No. 123, the Company has elected
                    to continue  to account for  employee  stock  options  under
                    Accounting  Principles Board Opinion No. 25, "Accounting for
                    Stock Issued to Employees."  Accordingly,  compensation cost
                    for stock options is measured as the excess,  if any, of the
                    quoted  market price of the  Company's  stock at the date of
                    grant over the amount an  employee  must pay to acquire  the
                    stock.  

2.   Notes          In November 1993 an employee  borrowed  $30,000 and issued a
     Receivable     promissory  note  to the  Company  originally  scheduled  to
                    mature during 1996. The note, as amended during 1996,  bears
                    interest  at 7.5% per annum and the  outstanding  balance at
                    December   31,   1996  of  $18,687  is  payable  in  monthly
                    installments of $337 (principal and interest),  with a final
                    installment of $15,241 due April 1, 1998. In the event that

                                      F-10

<PAGE>


AMERICAN MEDICAL ALERT CORP.

NOTES TO FINANCIAL STATEMENTS
- --------------------------------------------------------------------------------


                    the  employee  defaults  on  the  promissory  note,  certain
                    options granted to the employee will terminate (see Note 8).

3.   Notes Payable- Effective  December  1, 1995,  the  Company's  restated  and
     Bank           amended revolving credit note permits maximum  borrowings up
                    to $1,500,000 (based on 75% of eligible accounts  receivable
                    and 25% of inventory,  as defined), and matures on April 30,
                    1997.  The note bears  interest  at the prime rate (8.25% at
                    December 31,  1996) plus 1% per annum and is  collateralized
                    by the Company's assets.  In addition,  the note requires an
                    unused  commitment  fee of 1/2 of 1% per  annum on the daily
                    average  amount of unused  commitment.  At December 31, 1996
                    and 1995, $450,000 was outstanding.  Borrowings  outstanding
                    prior to  December  1, 1995 bore  interest at the prime rate
                    plus  1-1/2%.  On March 27, 1997, the  maturity  date of the
                    revolving  credit note was extended until April 30, 1998 and
                    the   interest   rate  was   changed  to  prime  plus  3/4%.
                    Accordingly, the amount outstanding at December 31, 1996 has
                    been classified as long-term.

                    The   agreement   provides  for  negative  and   affirmative
                    covenants  including  those  related to tangible  net worth,
                    working capital and other borrowings.

4.   Long-Term      Long-term   debt  at  December  31,  1996   consists  of  an
     Debt           automobile  loan and two loans  financing  the  purchase  of
                    equipment.   The  outstanding  balance  on  these  loans  at
                    December 31, 1996 was $21,031.

                    Long-term  debt  (including  the notes payable  discussed in
                    Note 3) matures in each of the years  subsequent to December
                    31, 1996 as follows:

                    Year ending December 31,

                              1997       $     9,182
                              1998           459,056
                              1999             2,793
                                         -----------
                                         $   471,031
                                         ===========

5.   Related Party  A Director of the Company  has an  ownership  interest in an
     Transactions   insurance  agency that has written  policies for the Company
                    with premiums of $153,856,  $155,432, and $112,358 in fiscal
                    1996, 1995 and 1994, respectively.

                    (See Notes 7 and 8.)

                                      F-11

<PAGE>


AMERICAN MEDICAL ALERT CORP.

NOTES TO FINANCIAL STATEMENTS
- --------------------------------------------------------------------------------


6.   Income Taxes   The provision for income taxes consists of the following:

                                   Years Ended December 31,
                                   ------------------------
                                   1996           1995            1994
                                   ----           ----            ----
                    Current:
                      Federal   $469,000       $222,000         $24,000
                      State      188,000        130,000          57,000
                                --------       --------         -------
                                 657,000        352,000          81,000
                                --------       --------         -------
                    Deferred:                                
                      Federal     54,000        219,000         382,500
                      State        9,000         15,000         110,500
                                --------       --------        --------
                                  63,000        234,000         493,000
                                --------       --------        --------
Total                           $720,000       $586,000        $574,000
                                ========       ========        ========
                                                           
The following is a reconciliation  of the statutory  federal income tax rate and
the effective rate of the provision for income taxes:
<TABLE>
<CAPTION>

                                                                 Years Ended December 31,
                                                            --------------------------------
                                                              1996      1995       1994
                                                              ----      ----       ----

<S>                                                          <C>        <C>        <C>  
                    Statutory federal income tax rate        34.0%      34.0%      34.0%
                    State and local taxes                     8.0        8.0        6.0
                    Other                                     2.0        2.0        4.0
                                                            -----      -----      -----
                    
                    Effective income tax rate                44.0%      44.0%      44.0%
                                                             ====       ====       ====
                    
The tax effects of significant items comprising the Company's  deferred taxes at
December 31, 1996 and 1995 are as follows:

                                                                         December 31,
                                                                         ------------

                                                                   1996                 1995
                                                                   ----                 ----

                    Deferred tax liabilities:
                          Difference between book and
                          tax bases of property                 $ (258,000)           $ (195,000)
                                                                -----------           -----------
                                                               
                    Deferred tax assets:                       
                          Accrued compensation                          -                  15,000
                          Reserves not currently deductible          13,000                13,000
                          Capitalization of inventory                41,000                26,000
                                                                -----------            ----------
                                                               
                          Total                                      54,000                54,000
                                                                -----------            ----------
                                                               
                    Net deferred tax liabilities                $  (204,000)           $ (141,000)
                                                                ===========            ==========
                                                            

</TABLE>
                                      F-12

<PAGE>


AMERICAN MEDICAL ALERT CORP.

NOTES TO FINANCIAL STATEMENTS
- --------------------------------------------------------------------------------


                    For the years ended  December 31, 1995 and 1994, the Company
                    utilized  net  operating  loss   carryforward   benefits  of
                    $121,000 and $508,000, respectively.

7.Commitments       In  January  1990,  the  Company  entered  into a five  year
                    operating   lease  for  offices   owned  by  its   principal
                    shareholder   with  an  initial  minimum  annual  rental  of
                    $55,200,  subject  to a 5% annual  increase.  On  January 1,
                    1995, the lease was renewed for a five year period  expiring
                    December  31,  1999.  The new  lease  calls  for an  initial
                    minimum  annual  rental of  $74,600,  subject to a 5% annual
                    increase plus reimbursements for real estate taxes and other
                    operating  expenses.  The  Company  has  also  entered  into
                    various  other  operating  leases for  warehouse  and office
                    space  in  Flushing,  New  York,  Mt.  Laurel,  New  Jersey,
                    Decatur, Georgia and Countryside, Illinois. Rent expense was
                    $182,179 in 1996,  $169,824 in 1995,  and  $142,639 in 1994,
                    which includes $100,835, $94,969 and $75,145,  respectively,
                    paid in  connection  with the  above  noted  lease  with the
                    principal shareholder.

                    The  aggregate  minimum  annual  rental   commitments  under
                    non-cancelable operating leases are as follows:

                    Year ending December 31,
                                1997        $   143,107
                                1998             93,628
                                1999             90,669
                                            -----------
                                            $   327,404
                                            ===========

                    The  Company  has  entered  into  a  three  year  employment
                    agreement  with its  president  (who is also  the  principal
                    shareholder) which commences January 1, 1997. In addition to
                    an annual base salary  starting at $200,000,  increasing  to
                    $215,000 in the second year and  $230,000 in the third year,
                    the agreement,  among other things,  provides for additional
                    compensation which is based on the Company's pre-tax income,
                    as defined. The employee may elect to receive the additional
                    compensation  either in cash or in the form of the Company's
                    common stock.  The agreement also provides for a termination
                    payment, under certain circumstances, if a change in control
                    (as defined)  occurs.  The  termination  payment is equal to
                    2.99 times the base amount, as defined.

8. Common Stock,    The Company has two Stock Option Plans,  an Incentive  Stock
   Warrants and     Option  Plan  ("1984  Plan")  and a 1991 Stock  Option  Plan
   Options          ("1991 Plan").  Under the 1984 and 1991 plans, as amended, a
                    maximum of 500,000 and 750,000 options, respectively, may be
                    granted as either  Incentive  Stock Options or  Nonstatutory
                    Stock  Options.  Stock options  granted under the plans vest
                    immediately  and have a term not greater than ten years from
                    the date the option is granted or five years for a holder of
                    more than 10% of the Company's common stock. Incentive Stock
                    Options  may be granted at an  exercise  price not less than
                    the fair market value of the  underlying  shares at the date
                    of grant subject to certain other  limitations  specified in
                    Section  422 of the  Internal  Revenue  Code.  The per share
                    price of Nonstatutory Stock Options granted to Non- Insiders
                    (as defined)  shall be  determined by the Board of Directors
                    or the Stock

                                      F-13

<PAGE>


AMERICAN MEDICAL ALERT CORP.

NOTES TO FINANCIAL STATEMENTS
- --------------------------------------------------------------------------------


                    Option  Committee of the Board.  All options under the above
                    plans have been granted at exercise prices equal to the fair
                    market value of the underlying  common shares at the date of
                    the grant. The 1984 Plan term expired in May 1994.

                    The Company has adopted the  disclosure-only  provisions  of
                    Statement of Financial  Accounting Standards (SFAS) No. 123,
                    "Accounting for Stock Based Compensation."  Accordingly,  no
                    compensation  expense  has  been  recognized  for the  stock
                    option plan. Had  compensation  cost for the Company's stock
                    option plan been  determined  based on the fair value at the
                    grant date for awards in 1996 and 1995  consistent  with the
                    provisions  of SFAS No. 123,  the  Company's  net income and
                    earnings  per share would have been reduced to the pro forma
                    amounts indicated below:

                                                              1996      1995
                                                              ----      ----

                       Pro forma net income              $  744,700  $  579,180

                       Pro forma net income per share          $.13        $.10

                    The  weighted  average  grant  date  fair  value of  options
                    granted  in  1996  and  1995  was  $174,193  and   $162,556,
                    respectively.

                    The fair  value of  options  at date of grant was  estimated
                    using the  Black-Scholes  model with the following  weighted
                    average assumptions:

                                                    1996        1995
                                                    ----        ----
                                            
                     Expected life (years)          4            4
                     Risk free interest rate        5.69%        7.17%
                     Expected volatility           52.6%        52.6%
                     Expected dividend yield        -            -
            
                    Information  with  respect  to  options  under  plans  is as
                    follows:

<TABLE>
<CAPTION>
                                                                                Weighted
                                                                                 Average
                                                                 Number of      Exercise
                                                                  Shares          Price
                                                                  ------          -----


<S>                                   <C>                        <C>            <C>  
                    Balance - January 1, 1994                    717,657        $1.16
                          Granted during 1994                    235,410         2.63
                          Forfeitures/expirations during 1994    (59,001)        2.07
                          Exercised during 1994                 (120,341)         .44
                                                                --------
                    
                    Balance - December 31, 1994                  773,725         1.65
                          Granted during 1995                     89,513         2.90
                          Forfeitures/expirations during 1995    (14,422)        2.48
                    
</TABLE>


                                      F-14

<PAGE>


AMERICAN MEDICAL ALERT CORP.

NOTES TO FINANCIAL STATEMENTS
- --------------------------------------------------------------------------------


                       Exercised during 1995                  (42,029)     .46
                                                              -------
                    
                    Balance - December 31, 1995               806,787     1.84
                       Granted during 1996                    120,220     2.45
                       Forfeitures/expirations during 1996    (14,115)    2.24
                       Exercised during 1996                 (338,535)     .91
                                                             --------
                   
                    Balance - December 31, 1996               574,357     2.50
                                                              =======
                   
                    529,480 and 706,900 options were exercisable at December 31,
                    1996 and 1995, respectively.
                   
                   
                                      F-15

<PAGE>


AMERICAN MEDICAL ALERT CORP.

NOTES TO FINANCIAL STATEMENTS
- --------------------------------------------------------------------------------

                    The following table summarizes  information  about the stock
                    options outstanding at December 31, 1996:


              Options Outstanding                       Options Exercisable
              -------------------                       -------------------
                           Weighted-
                            Average        Weighted-                   Weighted-
Range of                   Remaining        Average                     Average
Exercise     Number       Contractual       Exercise       Number       Exercise
 Prices   Outstanding         Life           Price      Exercisable      Price
 ------   -----------         ----           -----      -----------      -----

$1.5125-
$1.9375      81,153       .83 years           $1.89        81,153         $1.89

$2.1313-
$2.8875     473,581      2.19 years           $2.53       428,704         $2.55

$3.000 -
$3.4375      19,623      1.83 years           $3.11        19,623         $3.11



                    As of December 31, 1996, 574,533 options have been exercised
                    under both plans and 83,795 options are available for future
                    grants under the 1991 Plan.

                    The  Company has agreed to grant  options to its  management
                    and  employees in January and July of each year.  The number
                    of options to be granted is equal to 5% of the dollar amount
                    of compensation  during the two calendar quarters  preceding
                    the grant date. To the extent permitted by law, such options
                    will be granted as Incentive Stock Options. Each nonemployee
                    director  will  receive  options for 2,500  shares of common
                    stock on each grant date.

                    In  December  1983,  the Company  sold units that  contained
                    warrants to purchase  850,000 shares of the Company's common
                    stock at $3.50 per share.  The  Company  may, at its option,
                    upon  not  less  than  90 days  written  notice  to  warrant
                    holders, terminate all outstanding warrants without payment,
                    provided the market price of the common stock  exceeds $7.00
                    per  share  during  any 20  consecutive  trading  days.  The
                    warrants expire on December 27, 1997.

                    In  November  1994,  the  Company  granted to legal  counsel
                    options to purchase  25,000  shares of common stock at $2.00
                    per share (the fair market value at the date of grant), such
                    options  being  exercisable  for a period of five years from
                    the date of grant.

                    During 1994,  the Company  issued  12,500 common shares to a
                    director  of  the  Company  in   consideration  of  services
                    performed.  These  shares  were  charged  to  expense in the
                    amount of $14,844.

                                      F-16

<PAGE>


AMERICAN MEDICAL ALERT CORP.

NOTES TO FINANCIAL STATEMENTS
- --------------------------------------------------------------------------------

9.   Employee       Effective  January  1997,  the Company will sponsor a 401(k)
     Savings Plan   savings  plan  which  will  be  available  to  all  eligible
                    employees. Participants may elect to defer from 1% to 15% of
                    their compensation, subject to an annual limitation provided
                    by the  Internal  Revenue  Service.  The  Company  may  make
                    matching and/or profit sharing  contributions to the plan at
                    its discretion.

10.  Consulting     On December 1, 1994,  the Company  entered  into a financial
     Agreement      advisory and investment banking agreement.  The Company will
                    receive advice regarding certain internal operating matters,
                    as well as certain  corporate  finance issues.  In addition,
                    the  Company  may  pay  certain   fees  (as   defined)   for
                    transactions  consummated  by the  Company  that are  either
                    originated by the consultant or the Company.  The agreement,
                    which  is  for a term  of 24  months,  has  annual  fees  of
                    $30,000.  In addition,  the Company granted 150,000 warrants
                    exercisable  for a period of four years  commencing one year
                    from the date of the agreement at an exercise price of $2.00
                    per share (the fair market  value at the date of grant).  On
                    January 1, 1997 the  agreement  was renewed for a term of 12
                    months.  In  addition  to the annual  fees of  $30,000,  the
                    Company  has  agreed  to  grant  to  the  consultant  50,000
                    warrants  exercisable  for a  period  of  four  years  at an
                    exercise price of $4.50. 

11.  Major          The Company is an approved  Medicaid  Provider in the states
     Customers      of New York and Georgia. During the years ended December 31,
                    1996,  1995 and  1994,  the  Company  had  revenue  from one
                    contract  with  a  municipality  in  New  York  State  which
                    represented   44%,   44%,   and   37%  of   total   revenue,
                    respectively.  This  contract is effective  through June 30,
                    1997.  On March 27,  1997,  the Company was  notified by the
                    municipality that they are currently  processing the renewal
                    of the  Company's  contract  which  would  extend it through
                    February 28, 1998. During the years ended December 31, 1996,
                    1995 and 1994,  the Company  had  revenue  from the State of
                    Georgia which  represents 5%, 6%, and 7%,  respectively,  of
                    total  revenue.  As of December 31, 1996 and 1995,  accounts
                    receivable   from  the  one   contract   referred  to  above
                    represented   39%  and  46%,   respectively,   of   accounts
                    receivable.


                                      F-17

<PAGE>



                                  Exhibit Index
                                  -------------

3(a)      Articles of Incorporation of Company,  as amended.  (Incorporated
          by reference to Exhibit 3(a) to the  Company's  Form S-1  Registration
          Statement  under the  Securities  Act of 1933,  filed on September 30,
          1983 - File No. 2-86862).

3(b)      By-Laws of Company. (Incorporated by reference to Exhibit 4(b) to
          the Company's Form S-3 Registration Statement under the Securities Act
          of 1933, Commission File No. 333-6159).

4(a)      Warrant  Agreement  between the Company  and  Continental  Stock
          Transfer & Trust  Company,  the  Company's  transfer  agent,  with the
          Company's form of Warrant Certificate attached thereto. (Incorpo rated
          by reference to Exhibit 4(a) to the  Company's  Form S-1  Registration
          Statement  under the  Securities  Act of 1933,  filed on September 30,
          1983 - File No. 2-86862).

4(b)      Amendment,  dated  December 22, 1988,  to the Warrant  Agreement
          between the Company and  Continental  Stock  Transfer & Trust Company.
          (Incorporated  by reference to Exhibit 4(c) to the Company's Form 10-K
          for the year ended December 31, 1988).

4(c)      Amendment,  dated  October 26,  1990,  to the Warrant  Agreement
          between the Company and  Continental  Stock  Transfer & Trust Company.
          (Incorporated  by reference to Exhibit 4(c) to the Company's Form 10-K
          for the year ended December 31, 1990).

4(d)      Amendment,  dated  November 30, 1994,  to the Warrant  Agreement
          between the Company and  Continental  Stock Transfers & Trust Company.
          (Incorporated  by  reference  to Exhibit  4(d) to the  Company's  Form
          10-KSB for the year ended December 31, 1994).

4(e)      Amendment,  dated  November 20, 1995,  to the Warrant  Agreement
          between the Company and  Continental  Stock  Transfer & Trust Company.
          (Incorporated  by  reference  to Exhibit  4(e) to the  Company's  Form
          10-KSB for the year ended December 31, 1995).

4(f)      Amendment,  dated  December 20, 1996,  to the Warrant  Agreement
          between the Company and  Continental  Stock  Transfer & Trust Company.
          (Incorporated   by  reference   to  Exhibit  4(h)  to  the   Company's
          Registration Statement on Form S-3, Commission File No. 333-6159).

10(a)     Employment Agreement,  dated January 1, 1997 between the Company
          and Howard M. Siegel.*

10(b)     Employment Agreement,  dated August 28, 1989 between the Company
          and John Lesher.  (Incorporated  by reference to Exhibit  10(c) to the
          Company's Form 10-K for the year ended December 31, 1990).

10(c)     Amendment,  dated March 4, 1992,  to the  Employment  Agreement
          between the Company and John  Lesher.  (Incorporated  by  reference to
          Exhibit 10(d) to the Company's  Form 10-K for the year ended  December
          31, 1991).

10(d)     Lease for the premises  located at 520  Fellowship  Road,  Suite
          C301, Mt. Laurel,  New Jersey ("Mt.  Laurel Lease").  (Incorporated by
          reference  to Exhibit  10(e) to the  Company's  Form 10-K for the year
          ended December 31, 1991).

10(e)     First  Amendment  to the Mt.  Laurel  Lease.  (Incorporated  by
          reference to Exhibit 10(f) to the  Company's  Form 10-KSB for the year
          ended December 31, 1993).

10(f)     Second Amendment to the Mt. Laurel Lease.*


          
<PAGE>


10(g)     Leases  for the  premises  located  at 3265  Lawson  Boulevard,
          Oceanside,  New York.  (Incorporated  by reference to Exhibit 10(h) to
          the Company's Form 10-KSB for the year ended December 31, 1994).

10(h)     Lease for the premises  located at 910 Church  Street,  Decatur,
          Georgia.  (Incorporated by reference to Exhibit 10(i) to the Company's
          Form 10-KSB for the year ended December 31, 1995).

10(i)     Lease for the  premises  located  at 169-10  Crocheron  Avenue,
          Flushing, New York. (Incorporated by reference to Exhibit 10(j) to the
          Company's Form 10-KSB for the year ended December 31, 1994).

10(j)     Lease  for  the  premises  located  at 475  West  55th  Street,
          Contryside,  Illinois.  (Incorporated by reference to Exhibit 10(k) to
          the Company's Form 10-KSB for the year ended December 31, 1994).

10(k)     1984 Incentive Stock Option Plan, as amended.  (Incorporated  by
          reference  to Exhibit  10(e) to the  Company's  Form 10-K for the year
          ended December 31, 1990).

10(l)     Amended 1991 Stock Option Plan.  (Incorporated  by reference to
          Exhibit 10(l) to the Company's Form 10-KSB for the year ended December
          31, 1994).

10(m)     Restated and Amended Revolving Credit Note with North Fork Bank, dated
          December 1, 1995 (the "Revolving Credit Note").*

10(n)     Letter from North Fork Bank extending the Revolving  Credit Note until
          April 30, 1998.*

10(o)     Agreement  between the  Company and the City of New York,  as extended
          through February 18, 1998.*

23(a)     Consent of Deloitte & Touche LLP.*

23(b)     Consent of Margolin, Winer & Evens LLP.*

27        Financial Data Schedule.*

- -------------------
*         Filed herewith.







                                                                   EXHIBIT 10(a)
                                                                   -------------


                              EMPLOYMENT AGREEMENT
                              --------------------

     EMPLOYMENT  AGREEMENT dated as of January 1, 1997 between  AMERICAN MEDICAL
ALERT CORP., a New York  corporation  (the  "Company"),  with offices located at
3265 Lawson  Boulevard,  Oceanside,  New York 11572,  and HOWARD M.  SIEGEL,  an
individual having an address at 3429 Westminster Road, Oceanside, New York 11572
("Employee").

                              W I T N E S S E T H:
                               - - - - - - - - - -

     WHEREAS,  the Company  desires to obtain the services of Employee  upon the
terms and conditions stated herein; and

     WHEREAS,  Employee desires to be employed by the Company upon the terms and
conditions stated herein.

     NOW,  THEREFORE,  in consideration of the mutual covenants,  conditions and
promises contained herein, the parties hereby agree as follows:

     1. Employment. The Company hereby employs Employee for the period beginning
as of the date hereof and ending  December 31, 1999,  unless earlier  terminated
pursuant hereto (the "Employment Period").

     2.  Duties.  Subject  to the  authority  of the Board of  Directors  of the
Company,  Employee  shall be  employed as the  Company's  Chairman of the Board,
President  and Chief  Executive  Officer.  Employee will perform such duties and
services of an executive nature,  commensurate with his position as the Chairman
of the Board, President and Chief Executive Officer, as may from time to time be
assigned to him by the Board of Directors.

                                       -1-

<PAGE>



     3.  Full  Time.  Employee  agrees  that he will  devote  his full  time and
attention  during  regular  business  hours to the  business  and affairs of the
Company.  The  foregoing  shall not prevent the  purchase,  ownership or sale by
Employee of  investments  or securities of publicly held companies and any other
business  that is not  competitive  with the  Company or any  subsidiary  of the
Company so long as such  investment  does not require  active  participation  of
Employee in the management of the business of such publicly held companies, does
not interfere or conflict with the  performance of Employee's  duties  hereunder
and does not  otherwise  violate any of the  provisions  of this  Agreement,  or
Employee's participation in philanthropic  organizations to the extent that such
participation  does not interfere or conflict with the performance of Employee's
duties hereunder and does not otherwise violate any provision of this Agreement.

     4.  Compensation.  In  consideration  of  the  duties  and  services  to be
performed by Employee hereunder,  the Company agrees to pay, and Employee agrees
to accept the amounts set forth below:

          (a) A base  salary,  to be  paid on a  weekly  basis,  at the  rate of
     $200,000,  $215,000 and $230,000 per annum, for the first, second and third
     years, respectively, of the Employment Period.

          (b) As  additional  compensation,  with respect to each fiscal year of
     the Company during the Employment Period during which the Company's Pre-Tax
     Income (as hereinafter  defined) exceeds  $2,000,000,  an amount equal to a
     percentage  of the  Company's  Pre- Tax Income,  as follows:  (i) 8% of the
     Company's Pre-Tax Income between  $2,000,000 and 3,000,000,  (ii) 9% of the
     Company's Pre-Tax Income between $3,000,000 and $4,000,000, and

                                       -2-

<PAGE>



     (iii) 10% of the  Company's  Pre-Tax  Income in  excess of  $4,000,000.  No
     additional  compensation shall be paid for any fiscal year in which Pre-Tax
     Income is less than $2,000,000.

          (c) In lieu of part or all of the additional  compensation  payable in
     cash under paragraph 4(b), Employee may elect to receive, as of December 31
     of the year for which  Pre- Tax  Profits  are  determined,  such  number of
     shares  of the  Company's  Common  Stock  as the  Board  of  Directors  may
     determine has a fair market value equal to such additional compensation. If
     the Company's Common Stock is listed on a national  securities  exchange or
     traded on the Over-the- Counter market, the fair market value of a share of
     such Common  Stock shall be the  closing  selling  price or the mean of the
     closing bid and asked prices of the  Company's  Common Stock quoted on such
     exchange,  or on the  Over-the-Counter  market as reported by the  National
     Association of Securities Dealers Automated Quotation ("NASDAQ") system, or
     if the Company's Common Stock is not traded on NASDAQ,  then as reported by
     the  National  Quotation  Bureau,  Incorporated,  on the day on which  such
     election is made,  or, if there is no trading or bid or asked price on that
     day,  the  closing  selling  price or the mean of the closing bid and asked
     prices on the  nearest  trading  date  before  that day and for which  such
     prices are  available,  and if the Company's  Common Stock is not listed on
     such exchange or traded in such market, then the fair market value shall be
     determined by an independent appraiser, selected by the Board of Directors,
     whose opinion shall be binding on the parties.  The Company may require, as
     a condition to issuing  shares of the  Company's  Common Stock  pursuant to
     this  paragraph  4(c),  that it receive an opinion of its counsel that such
     securities may be issued pursuant to an exemption from  registration  under
     the  Securities  Act of 1933, as amended,  and  applicable  state law. Each
     certificate for such securities shall bear a legend as follows:

                                       -3-

<PAGE>



          "The  securities   represented  by  this  certificate  have  not  been
          registered  under the  Securities Act of 1933, as amended (the "Act"),
          or applicable  state law. The  securities may not be offered for sale,
          sold  or  otherwise   transferred  except  pursuant  to  an  effective
          registration statement under the Act, or pursuant to an exemption from
          registration under the Act and applicable state law."

          (d) The additional  compensation to be paid pursuant to paragraph 4(b)
     hereof and/or the shares of the Company's  Common Stock,  if any,  issuable
     pursuant to paragraph 4(c) hereof shall be payable and/or issuable,  as the
     case may be, promptly  following the availability of the audited  financial
     statements relating to the applicable fiscal year of Company. To the extent
     any such fiscal year is not  entirely  included in the  Employment  Period,
     because for example  Employee is  terminated  by the Company  other than in
     accordance with paragraph 9(a) hereof,  Employee shall receive the pro rata
     portion of such  additional  compensation  determined  by  multiplying  the
     additional  compensation,  computed for the  applicable  fiscal year,  by a
     fraction whose numerator is the number of days in such fiscal year included
     in the Employment  Period and whose denominator is the total number of days
     in such fiscal year.

          (e) The  compensation  provided for herein shall be in addition to any
     retirement,  profit sharing,  insurance or similar benefit which may at any
     time be payable to  Employee  pursuant to any plan or policy of the Company
     relating  to  such  benefits,  which  additional  benefits  shall  be  made
     available  to  Employee  on the  same  basis  as they  are  generally  made
     available to other  executive  officers of the Company.  Such  compensation
     shall be in addition to any  options  which may be granted  under any stock
     option plan of the Company.

                                       -4-

<PAGE>



          (f) The  Company  shall  reimburse  Employee  in  accordance  with the
     Company's normal policies for all reasonable travel,  hotel, meal and other
     expenses  properly  incurred  by  him  in the  performance  of  his  duties
     hereunder.

          (g) The Company shall provide  Employee with the use of an automobile,
     selected  by  Employee  and leased by the  Company,  with all  expenses  of
     operation,  such as insurance, gas, oil and repair, paid for by the Company
     and having a cost to the Company of up to $1,250 per month.

          (h) For the purposes of this  Agreement,  "Pre-Tax  Income" shall mean
     for each fiscal  year the net income of the  Company  and its  consolidated
     subsidiaries,  as set  forth in the  audited  financial  statements  of the
     Company,  for such fiscal year before any  adjustment for the effect of the
     additional  compensation  pursuant to paragraph 4(b) hereof,  determined in
     accordance with generally accepted accounting  principles,  as consistently
     applied by the Company.

     5.  Vacation.  Employee  shall be entitled to four (4) weeks  vacation each
fiscal year,  to be taken at such time as is mutually  convenient to the Company
and Employee.

     6.  Death.  In the event of the death of  Employee  during  the  Employment
Period,  this Agreement and the employment of Employee hereunder shall terminate
on the date of the death of Employee.  The estate of Employee (or such person(s)
as Employee shall  designate in writing)  shall be entitled to receive,  and the
Company agrees to continue to pay, in accordance with the normal pay practice of
the  Company,  the base salary of Employee  provided by  paragraph  4(a),  for a
period of one (1) year following the date of death of Employee.

     7.  Disability.  In the event  that  Employee  shall be  unable to  perform
because of illness or incapacity, physical or mental, the duties and services to
be performed by him

                                       -5-

<PAGE>



hereunder  for a period of one hundred and eighty (180)  consecutive  days or an
aggregate  period of more than one hundred and eighty (180) days in any 12-month
period,  the Company may terminate this  Agreement  after the expiration of such
period.  Upon such  termination,  Employee shall be entitled to receive the base
salary  provided by paragraph  4(a),  the  additional  compensation  provided by
paragraphs  4(b) and 4(c) and payable in accordance with paragraph 4(d), and the
additional  benefits,  if any,  provided by  paragraph  4(e),  in each  instance
computed up to the date of termination.

     8.  Non-Competition and  Non-Disclosure.  (a) Employee covenants and agrees
that,  throughout the Employment Period and for a period of eighteen (18) months
thereafter,  he will not,  directly  or  indirectly,  own,  manage,  operate  or
control, or participate in the ownership,  management,  operation or control of,
any  business  competing  directly  in the  United  States of  America  with the
business  conducted by the Company or any  subsidiary of the Company on the date
of termination hereof; provided, however, that Employee may own not more than 5%
of the  outstanding  securities of any class of any  corporation  engaged in any
such business,  if such securities are listed on a national  securities exchange
or  regularly  traded in the  Over-the-Counter  market by a member of a national
securities association.

          (b) Employee  covenants  and agrees that,  throughout  the  Employment
     Period and for a period of  eighteen  (18) months  thereafter,  he will not
     directly or indirectly solicit, entice or induce any person who on the date
     of  termination  of  employment  of  Employee  is, or within the last three
     months of  Employee's  employment  by the Company was,  associated  with or
     employed  by the  Company  or any  subsidiary  of the  Company to leave the
     employ of or terminate

                                       -6-

<PAGE>



     his association with the Company, or any subsidiary of the Company, solicit
     the  employment  of any such  person on his own  behalf or on behalf of any
     other business enterprise.

          (c) Employee  covenants  and agrees that,  throughout  the  Employment
     Period and at all times  thereafter,  he will not use,  or  disclose to any
     third party,  trade  secrets or  confidential  information  of the Company,
     including,  but not limited to,  confidential  information or trade secrets
     belonging  or  relating  to  the  Company,  its  subsidiaries,  affiliates,
     customers  and  clients  or  proprietary  processes  or  procedures  of the
     Company, its subsidiaries,  affiliates,  customers and clients. Proprietary
     processes and procedures  shall  include,  but shall not be limited to, all
     information which is known or intended to be known only to employees of the
     Company,  its  respective  subsidiaries  and  affiliates  or  others  in  a
     confidential  relationship with the Company or its respective  subsidiaries
     and affiliates which relates to business matters.

          (d) If any  term of this  paragraph  8 is found  by any  court  having
     jurisdiction  to be too  broad,  then and in that  case,  such  term  shall
     nevertheless  remain effective,  but shall be considered amended (as to the
     time or area or  otherwise,  as the case may be) to a point  considered  by
     said court as reasonable, and as so amended shall be fully enforceable.

          (e) In the event that  Employee  shall  violate any  provision of this
     Agreement  (including  but not limited to the  provisions of this paragraph
     8),  then  Employee  hereby  consents to the  granting  of a  temporary  or
     permanent  injunction  against  him by a court  of  competent  jurisdiction
     prohibiting  him from  violating  any provision of this  Agreement.  In any
     proceeding  for an  injunction  and  upon any  motion  for a  temporary  or
     permanent injunction, Employee agrees that his ability to answer in damages
     shall not be a bar or  interposed  as a  defense  to the  granting  of such
     temporary or permanent injunction against Employee. Employee further

                                       -7-

<PAGE>



     agrees  that the  Company  will not have an  adequate  remedy at law in the
     event of any breach by Employee  hereunder and that the Company will suffer
     irreparable damage and injury if Employee breaches any of the provisions of
     this Agreement.

     9.  Termination.  (a) The  Company may  terminate  this  Agreement  without
liability  (other than for the base salary provided in paragraph 4(a) accrued to
the date of  termination)  in the event of (i) a material  breach by Employee of
the  provisions  of this  Agreement,  which  breach shall not have been cured by
Employee  within  sixty (60) days  following  notice  thereof by the  Company to
Employee,  (ii) the  commission of gross  negligence or bad faith by Employee in
the course of his employment hereunder,  which commission has a material adverse
effect on the  Company,  (iii) the  commission  by Employee of a criminal act of
fraud, theft or dishonesty causing material damages to the Company or any of its
subsidiaries  or (iv) Employee  shall be convicted of (or plead nolo  contendere
to) any felony,  or misdemeanor  involving moral  turpitude if such  misdemeanor
results in  material  financial  harm to or  materially  adversely  affects  the
goodwill of the Company.

          (b) Employee may terminate  this  Agreement  without  liability at any
     time upon at least one (1) year prior written notice.

          (c) After a Change in Control (as  hereinafter  defined) has occurred,
     Employee may  terminate his  employment at any time upon written  notice of
     the Company within six (6) months after he has obtained actual knowledge of
     the occurrence of any of the following events:

               (i)  Failure to elect or  appoint,  or  re-elect  or  re-appoint,
          Employee to, or removal of Employee from,  his office and/or  position
          with the Company as

                                       -8-

<PAGE>



          constituted prior to the Change in Control,  except in connection with
          the  termination of Employee's  employment  pursuant to paragraph 9(a)
          hereof;

               (ii) A reduction in Employee's  overall  compensation  (including
          any reduction in pension or other benefit  programs or perquisites) or
          a material  adverse change in the nature or scope of the  authorities,
          powers,  functions or duties normally attached to Employee's  position
          with the Company as referred to in paragraph 2 hereof;

               (iii) A  determination  by Employee made in good faith that, as a
          result of a Change in Control,  he is unable  effectively to carry out
          the authorities, powers, func tions or duties attached to his position
          with the  Company  as  referred  to in  paragraph  2  hereof,  and the
          situation is not remedied within thirty (30) days after receipt by the
          Company of written notice from Employee of such determination;

               (iv) A breach by the Company of any  provision of this  Agreement
          not  covered by clauses  (i),  (ii) or (iii) of this  paragraph  9(c),
          which is not  remedied  within  thirty (30) days after  receipt by the
          Company of written notice from Employee of such breach;

               (v) A  change  in the  location  at  which  substantially  all of
          Employee's  duties with the Company are to be  performed to a location
          which is not  within a 50- mile  radius  of the  address  of the place
          where Employee is performing  services prior to the date of the Change
          in Control; or

               (vi) failure by the Company to obtain the  assumption of, and the
          agreement to perform,  this Agreement by any successor  (pursuant to a
          transfer described in paragraph 15).

                                       -9-

<PAGE>



               An election by Employee to  terminate  his  employment  under the
          provisions  of this  paragraph  9(c)  shall not be deemed a  voluntary
          termination of employment by Employee for the purpose of  interpreting
          the  provisions  of any  of  the  Company's  employee  benefit  plans,
          programs or policies.  Employee's  right to terminate  his  employment
          pursuant to this  paragraph  9(c) shall not be affected by his illness
          or incapacity, whether physical or mental, unless the Company shall at
          the time be entitled to terminate his employment  under paragraph 7 of
          this Agreement.  Employee's  continued employment with the Company for
          any period of time less than six (6) months  after a Change in Control
          shall not be considered a waiver of any right he may have to terminate
          his employment pursuant to this paragraph 9(c).

          (d) After a Change in Control has occurred, if Employee terminates his
     employment  with the  Company  pursuant  to  paragraph  9(c)  hereof  or if
     Employee's  employment  is  terminated  by the Company for any reason other
     than pursuant to paragraph  9(a) hereof,  Employee (i) shall be entitled to
     his base salary, the additional  compensation determined in accordance with
     paragraph 4(b) hereof and/or the shares of the Company's  Common Stock,  if
     any,  issuable  pursuant  to  paragraph  4(c)  hereof,   bonuses,   awards,
     perquisites  and  benefits,  including,  without  limitation,  benefits and
     awards under the Company's stock option plans and the Company's pension and
     retirement plans and programs,  through the date specified in the notice of
     termination  as the last day of  Employee's  employment by the Company (the
     "Termination Date") and, in addition thereto,  (ii) shall be entitled to be
     paid in a  lump-sum,  on the  Termination  Date,  an  amount of cash (to be
     computed,  at the  expense of the  Company,  by the  independent  certified
     public accountants  utilized by the Company immediately prior to the Change
     of Control (the  "Accountants"),  whose computation shall be conclusive and
     binding upon Employee and the

                                      -10-

<PAGE>



     Company) equal to 2.99 times Employee's "base amount" as defined in Section
     280G(b)(3)  of the Internal  Revenue Code of 1986, as amended (the "Code").
     Such  lump-sum  payment  is  hereinafter  referred  to as the  "Termination
     Compensation."

          (e)  Notwithstanding  anything  in  this  Agreement  to the  contrary,
     Employee  shall have the right,  prior to the receipt by him of any amounts
     due hereunder,  to waive the receipt thereof or,  subsequent to the receipt
     by him of any amounts due  hereunder,  to treat some or all of such amounts
     as a loan from the  Company  which  Employee  shall  repay to the  Company,
     within ninety (90) days from the date of receipt, with interest at the rate
     provided  in  Section  7872 of the  Code.  Notice  of any  such  waiver  or
     treatment  of amounts  received as a loan shall be given by Employee to the
     Company in writing and shall be binding upon the Company.

          (f) It is  intended  that the  "present  value"  of the  payments  and
     benefits to Employee,  whether under this Agreement or otherwise, which are
     includable in the  computation  of "parachute  payments"  shall not, in the
     aggregate,  exceed 2.99 times the "base amount" (the terms "present value",
     "parachute  payments" and "base amount" being determined in accordance with
     Section 280G of the Code).  Accordingly,  if Employee  receives payments or
     benefits from the Company prior to payment of the Termination  Compensation
     which, when added to the Termination Compensation, would, in the opinion of
     the Accountants, subject any of the payments or benefits to Employee to the
     excise  tax  imposed  by  Section  4999  of  the  Code,   the   Termination
     Compensation  shall be reduced by the  smallest  amount  necessary,  in the
     opinion of the  Accountants,  to avoid such tax. In  addition,  the Company
     shall have no  obligation  to make any  payment or provide  any  benefit to
     Employee  subsequent to payment of the Termination  Compensation  which, in
     the opinion of the Accountants, would subject any of the payments or

                                      -11-

<PAGE>



     benefits to Employee to the excise tax imposed by Section 4999 of the Code.
     No reduction in Termination Compensation or release of the Company from any
     payment or benefit obligation in reliance upon any aforesaid opinion of the
     Accountants  shall be permitted  unless the Company  shall have provided to
     Employee a copy of any such opinion that specifically  entitles Employee to
     rely thereon,  no later than the date otherwise required for payment of the
     Termination Compensa tion or any such later payment or benefit.

          (g)  "Change  of  Control"  as used in this  Agreement  shall mean the
     occurrence of any of the following:

               (i) any  "person"  or "group"  (as such terms are used in Section
          3(a)(9)  and  13(d)(3)  of the  Securities  Exchange  Act of 1934,  as
          amended (the "Act")), except for an employee stock ownership trust (or
          any of the trustees  thereof),  becomes a "beneficial  owner" (as such
          term in used in Rule 13d-3  promulgated under the Act), after the date
          hereof,   directly  or  indirectly,   of  securities  of  the  Company
          representing 30% or more of the combined voting power of the Company's
          then outstanding securities;

               (ii) a change in "control" of the Company (as the term  "control"
          is defined in Rule 12b-2 or any successor rule  promulgated  under the
          Act) shall have occurred;

               (iii) the  majority  of the Board of  Directors,  as such  entire
          Board of  Directors  is  composed  at the date of this  Agreement,  no
          longer serve as directors of the Company,  except that there shall not
          be counted  toward such  majority who no longer serve as directors any
          director who ceased to serve prior to the date of a Change in Control,
          for any reason,  or at any other time due to his death,  disability or
          termination for cause;

                                      -12-

<PAGE>



               (iv) the  shareholders  of the Company approve a plan of complete
          liquidation of the Company or an agreement for the sale or disposition
          by the Company of all or substantially all of the Company's assets; or

               (v)  the   shareholders  of  the  Company  approve  a  merger  or
          consolidation  of the  Company  with any other  company,  other than a
          merger or  consolidation  which would  result in the  combined  voting
          power of the Company's voting securities outstanding immediately prior
          thereto continuing to represent (either by remaining outstanding or by
          being converted into voting  securities of the surviving  entity) more
          than 70% of the combined voting power of the voting  securities of the
          Company or such surviving entity  outstanding  immediately  after such
          merger  or   consolidation.   Notwithstanding   the   foregoing,   any
          transaction  involving a leveraged buyout or other  acquisition of the
          Company which would otherwise constitute a Change in Control, in which
          Employee participates in the surviving or successor entity (other than
          solely as an employee or consultant), shall not constitute a Change in
          Control.

     10. No  Impediments.  Employee  warrants and represents  that he is free to
enter into this Agreement and to perform the services  contemplated  thereby and
that such  actions  will not  constitute  a breach  of, or  default  under,  any
existing agreement.

     11. No Waiver.  The  failure of any of the  parties  hereto to enforce  any
provision  hereof  on any  occasion  shall  not be  deemed to be a waiver of any
preceding or succeeding breach of such provision or of any other provision.

     12. Entire Agreement.  This Agreement  constitutes the entire agreement and
understanding of the parties hereto and no amendment,  modification or waiver of
any provision herein shall be effective unless in writing, executed by the party
charged therewith.

                                      -13-

<PAGE>



     13.  Governing  Law. This  Agreement  shall be construed,  interpreted  and
enforced  in  accordance  with and shall be governed by the laws of the State of
New York applicable to agreements to be wholly performed  therein without giving
effect to principles of conflicts of law.

     14. Binding  Effect.  This Agreement shall bind and inure to the benefit of
the parties, their successors and assigns.

     15. Assignment and Delegation of Duties. This Agreement may not be assigned
by the parties  hereto  except  that the Company  shall have the right to assign
this Agreement to any successor in connection  with a sale or transfer of all or
substantially all of its assets, a merger or consolidation. This Agreement is in
the nature of a personal  services  contract and the duties  imposed  hereby are
non-delegable.

     16. Paragraph  Headings.  The paragraph  headings herein have been inserted
for  convenience of reference only and shall in no way modify or restrict any of
the terms or provisions hereof.

     17. Notices.  Any notice under the provisions of this Agreement shall be in
writing,  shall be sent by one of the following  means,  directed to the address
set forth on the first page of this  Agreement or to such other address as shall
be  designated  hereunder  by notice to the other party,  effective  upon actual
receipt and shall be deemed  conclusively  to have been given:  (i) on the first
business day  following the day timely  deposited  for  overnight  delivery with
Federal Express (or other  equivalent  national  overnight  courier  service) or
United States Express Mail, with the cost of delivery prepaid or for the account
of the sender;  (ii) on the fifth  business day  following  the day duly sent by
certified or registered United States mail, postage prepaid and

                                      -14-

<PAGE>


return  receipt  requested;  or (iii) when  otherwise  actually  received by the
addressee on a business day (or on the next  business day if received  after the
close of normal business hours or on any non-business day).

     18. Unenforceability;  Severability.  If any provision of this Agreement is
found to be void or  unenforceable  by a court of  competent  jurisdiction,  the
remaining provisions of this Agreement shall, nevertheless,  be binding upon the
parties with the same force and effect as though the unenforceable part has been
severed and deleted.

     IN WITNESS  WHEREOF,  the parties  hereto have caused this  Agreement to be
executed as of the date first above written.

                                        EMPLOYEE:

                                        /s/ Howard M. Siegel
                                        --------------------
                                        Howard M. Siegel

                                        COMPANY:

                                        AMERICAN MEDICAL ALERT CORP.


                                        By:/s/ John Rogers
                                           ---------------------------------
                                           Name:  John Rogers
                                           Title: Vice President of Operations


                                      -15-




                                                                 EXHIBIT 10 (f)
                                                                 --------------


                            SECOND AMENDMENT TO LEASE
                             DATED JANUARY 15, 1997
                                     BETWEEN
                      FELLOWSHIP BUSINESS CENTER (LANDLORD)
                                       AND
                   AMERICAN MEDICAL ALERT CORPORATION (TENANT)


- -------------------------------------------------------------------------------



     PURSUANT  to a Lease  dated  April 8, 1991 for 2,100  square  feet of space
known as 520 Fellowship  Road, Suite C-301,  Mt. Laurel,  New Jersey;  and First
Amendment to Lease dated  November 18, 1993  (relocating  to A-106/107 and 5,400
SF), between the aforementioned parties, the following changes shall be made:

      1.  TERM:       The term of the Lease shall be extended for an
                      additional one (1) year commencing January 1, 1997
                      and terminating December 31, 1997.

      2.  RENTAL:     $33,534.00 per year, net; $2,794.50 per month, net.

     All other terms and  conditions  of the original  Lease will remain in full
force and effect.



                                      FELLOWSHIP BUSINESS CENTER, (Landlord)

                                      By: /s/ Steven Bloom
                                          -----------------
                                          Steven Bloom


                                      AMERICAN MEDICAL ALERT CORPORATION,
                                      (Tenant)

                                      By: /s/ John Rogers
                                          ------------------------------
                                          Name:  John Lesher
                                          Title: Vice President of Engineering

                                       -1-




                                                                 EXHIBIT 10 (m)
                                                                 --------------


                                 NORTH FORK BANK

                              RESTATED AND AMENDED
                              REVOLVING CREDIT NOTE


               The  within  is  a  further   restatement   and   amendment   and
               continuation  of  that  certain  Promissory  Note  from  American
               Medical  Alert Corp. to North Fork Bank dated October 31, 1991 in
               the original  principal  amount of $450,000;  as modified by that
               certain  Promissory  Note from  American  Medical  Alert Corp. to
               North  Fork Bank in the  original  principal  amount of  $500,000
               dated April 30, 1993.

BORROWER:      AMERICAN MEDICAL ALERT CORP.

PRINCIPAL:     $1,500,000.00                        Date: As of December 1, 1995

PROMISE TO PAY: The  undersigned  (the  "Borrower"),  for value  received,  does
hereby  promise  to pay to the  order of NORTH  FORK BANK  (the  "Bank")  at its
offices at 245 Love Lane, Mattituck,  New York 11952, or at any of its branches,
the sum of ONE MILLION FIVE HUNDRED THOUSAND  ($1,500,000) DOLLARS plus interest
thereon from the date hereof as set forth herein.

RATE AND PAYMENT:  The Borrower shall pay said sum, or such lesser amount as may
then be the aggregate unpaid principal  balance of all loans made by the Bank to
the  Borrower  hereunder,  (each a "Loan" and  collectively  the  "Loans") on or
before April 30, 1997 (the "Maturity Date").

The Borrower also  promises to pay interest  (computed on the basis of a 360 day
year for actual  days  elapsed) at said  office on the unpaid  principal  amount
hereof from time to time  outstanding  from the date hereof  until the  Maturity
Date at the rate of one (1%)  percent per annum in excess of that rate stated by
the Bank to be its Prime Rate from time to time in effect,  which  interest rate
shall  change  when and as said Prime Rate  changes.  Prime Rate as  referred to
herein shall refer to the rate of interest  determined  or announced by the Bank
from time to time as its Prime  Rate and the Prime Rate is not  necessarily  the
lowest  rate  of  interest  charged  by the  Bank  on  loans  and  other  credit
relationships.  Each change in the Prime Rate shall  effect a  simultaneous  and
corresponding  change  in the  interest  rate  hereunder  without  notice to the
Borrower.  Interest  shall be  payable  monthly  on the  last day of each  month
commencing on the first such day to occur after the date hereof and upon payment
in full of unpaid principal amount hereof.

UNUSED FEE: The Borrower agrees to pay a fee at the rate of one half of one (1/2
of 1%) percent per annum,  payable on the 1st day of each April,  July,  October
and  January  commencing  April 1, 1996 and on the  termination  date (a) on the
difference between $1,500,000.00 and the average daily amount outstanding.


                                       -1-

<PAGE>



The Borrower  further agrees that this Note shall bear interest at any stated or
accelerated maturity hereof at a rate of five (5%) percent in excess of the rate
hereinbefore  provided for, payable on demand. In no event shall the rate either
before or after the  occurrence  of any such default  exceed the highest rate of
interest, if any, permitted under applicable New York or Federal law.

If any  payment is not made within ten (10) days of its  respective  due date as
set forth herein,  or if the entire  balance  becomes due and payable and is not
paid,  all or part of the amount  due may be offset out of any  account or other
property which the Borrower has at the Bank or any affiliate of the Bank without
prior notice or demand.

The Bank may charge any account of the  Borrower for any payment due to the Bank
hereunder.

LATE CHARGES:  The Borrower will pay a charge of four (4%) percent of the amount
of any  payment  which is not made  within ten (10) days of its  respective  due
date,  or, if  applicable,  which  cannot be  debited  from its  account  due to
insufficient balance on the debit date.

ATTORNEYS  FEES:  In  the  event  the  Bank  retains  counsel  with  respect  to
enforcement of this Note or any other document or instrument  given to the Bank,
the Borrower agrees to pay the Bank's reasonable  attorneys fees (whether or not
an action is commenced and whether or not in the court of original jurisdiction,
appellate court, bankruptcy court, or otherwise).

SUBSEQUENT  AGREEMENTS:  The Borrower shall be bound by any agreement  extending
the time or modifying the above terms of payment made by the Bank without notice
to the Borrower, and the Borrower shall continue to be liable to pay all amounts
due hereunder,  but at an interest rate not exceeding the rate set forth herein,
according to the terms of any such agreement of extension or modification.

In  consideration  of the  granting  of the Loans  evidenced  by this Note,  the
Borrower hereby agrees as follows:

REVOLVING CREDIT COMMITMENT:

     (a) The Loans  evidenced by this Note are available in one or more advances
during the period which  commences on the date hereof and ends on April 30, 1997
(the "Credit Period") in an aggregate  principal amount up to, but not exceeding
at any time the outstanding  principal sum of One Million Five Hundred  Thousand
($1,500,000) Dollars (the "Commitment").  During the Credit Period, the Borrower
may  use the  Commitment  by  borrowing,  prepaying  in  whole  or in  part  and
reborrowing,  on a  revolving  basis,  all in  accordance  with  the  terms  and
conditions  hereof;  provided,  however,  that each Loan or  prepayment  be in a
minimum amount of $10,000.  Notwithstanding the aforestated  availability in the
aggregate  amount of One Million Five  Hundred  Thousand  ($1,500,000)  Dollars,
advances  hereunder shall be limited to, and the outstanding  principal  balance
hereof shall at no time be greater than the following:  (a)  seventy-five  (75%)
percent of the Borrower's Eligible Accounts Receivable outstanding for less than
ninety (90) days and 25% on inventory not to exceed

                                       -2-

<PAGE>



$400,000.00.  The Borrower  shall submit to the Bank at the time of each request
for an advance hereunder, but not less than one time per month, a Borrowing Base
Certificate in the form annexed  hereto as Exhibit "A",  certified by an officer
of the  Borrower,  verifying  the amounts of Eligible  Accounts  Receivable  and
Eligible Inventory, of the Borrower as of the date of said Certificate.

     (b) The date and amount of each Loan and of each payment of principal shall
be  maintained  by the Bank in its books and records at the time of each Loan or
payment.  All such  notations  shall be presumed to be correct and the aggregate
net  unpaid  amount of Loans  set  forth  therein  shall be  presumed  to be the
principal balance hereof.

     (c) Each  request  for a Loan shall be subject to the  satisfaction  of the
following conditions precedent:

          (i) The  Borrower  shall have given the Bank  notice of such  request,
     setting forth the amount of the Loan  requested  and the date  thereof.  In
     addition to the  aforementioned,  the Borrower  shall have submitted to the
     Bank for the month in which such  request is made,  a  completed  Borrowing
     Base  Certificate  satisfactory  in form and  substance  to the Bank.  Such
     notice may be written or oral and shall be sufficient if received by 1 p.m.
     of the date the Loan is  requested.  If the  request  is oral,  it shall be
     thereafter confirmed in writing delivered by the Borrower to the Bank.

          (ii) No Event of Default,  or event which would be an Event of Default
     but for the giving of notice or the passage of time or both,  has  occurred
     and is continuing;  and all of the  representations  and warranties made by
     the Borrower herein shall be true and correct on and as of the date of such
     request as if made on and as of such date.

     (d) The outstanding  principal balance of the Loans shall at no time exceed
the amount of the Commitment.

CONDITIONS PRECEDENT:

     (a) Prior to  funding  the first  Loan,  the  Borrower  shall  satisfy  the
following conditions precedent including delivery to the Bank of the following:

          (i) An executed copy of this Note;

          (ii) The Bank shall  receive a first  perfected  security  interest in
     certain assets of the Borrower (the  "Collateral")  pursuant to the general
     security agreement (the "Security Agreement") to be evidenced and delivered
     in connection herewith;

          (iii) A copy of the  resolutions  passed  by the  Borrower's  Board of
     Directors  certified by its  Secretary  or Assistant  Secretary as being in
     full force and effect on the date of this  Agreement,  authorizing the loan
     herein provided for, the execution, delivery and performance of this

                                       -3-

<PAGE>



Note and any other instrument or agreement  required  hereunder and containing a
certificate of incumbency as to the person or persons  authorized to execute and
deliver the same;

          (iv) A favorable written opinion,  dated of even date herewith, of the
     Borrower's  counsel (which counsel must be  satisfactory  to the Bank) with
     respect to the  matters  set forth in the  Representations  and  Warranties
     section hereof with the exceptions of subsections (g) and (h); and

          (v) All other  documents  reasonably  required  by the Bank and/or its
     counsel in order to evidence and/or secure the Bank's position as set forth
     herein.

REPRESENTATIONS AND WARRANTIES:   The Borrower hereby represents and warrants to
the Bank that:

     (a) The Borrower is duly organized,  validly  existing and in good standing
under the laws of the State of its formation and is qualified to do business and
in good  standing  under the laws of each state  where its failure to so qualify
would have a material adverse effect on its business, operations or properties.

     (b) This Note, the Security  Agreement and all other documents executed and
delivered  herewith  have been  duly  authorized,  executed  and  delivered  and
constitute  the  valid  and  legally   binding   obligations  of  the  Borrower,
enforceable in accordance with their respective terms, including the granting to
the Bank of a first perfected security interest in the Collateral.

     (c) The execution and delivery of this Note, the Security Agreement and all
other documents  executed and delivered  herewith and performance  hereunder and
thereunder, will not violate any provision of law.

     (d)  There  are no  actions  or  proceedings  pending  before  any court or
governmental authority,  bureau or agency, with respect to or threatened against
or affecting  the Borrower,  or any  Subsidiary,  which if determined  adversely
would  have a  material  adverse  effect  on the  business,  the  assets  or the
financial condition of the Borrower or any Subsidiary.  As used herein, the term
"Subsidiary"  or  "Subsidiaries"  means any corporation or corporations of which
the  Borrower  alone,  or the Borrower  and/or one or more of its  Subsidiaries,
owns,  directly  or  indirectly,  at least a majority of the  securities  having
ordinary voting power for the election of directors.

     (e) The Borrower is not in default  under,  or in violation of, any term of
any agreement,  ordinance,  resolution,  decree, bond, note, indenture, order or
judgment to which it is a party or by which it is bound,  or by which any of the
properties  or  assets  owned  by or  used in the  conduct  of its  business  is
affected,  which default or violation may have a material  adverse effect on its
business,  assets or financial condition.  The operations of the Borrower comply
in all material respects with all laws, ordinances and regulations applicable to
them.


                                       -4-

<PAGE>



     (f)  The  Borrower  is not a  party  to or  bound  by,  nor  are any of the
properties or assets owned by it or used in the conduct of its business affected
by  any  financial  agreement,   ordinance,   resolution,  decree,  bond,  note,
indenture,  order or  judgment,  or  subject to any  charter or other  corporate
restriction,  which  materially  and adversely  affects its business,  assets or
financial condition.

     (g) All balance  sheets,  profit and loss  statements  and other  financial
information heretofore furnished to the Bank are complete and present fairly the
financial condition of the Borrower and its Subsidiaries as at the dates thereof
and for the periods covered thereby,  including contingent  liabilities of every
kind, which financial  conditions has not materially adversely changed since the
date of the most recent dated balance sheet of the Borrower heretofore furnished
to the Bank.

     (h) No part of the  proceeds  of the loan which is  evidenced  by this Note
will be used directly or  indirectly  for the purpose of purchasing or carrying,
or for payment in full or in part of  indebtedness  which was  incurred  for the
purpose of purchasing  or carrying,  any margin stock as such term is defined in
Sec.  221.3 of  Regulation U of the Board of  Governors  of the Federal  Reserve
System.

     (i) The Borrower and its  Subsidiaries  are in  compliance  in all material
respects with the Employees Retirement Income Security Act of 1974 ("ERISA") and
all  rules and  regulations  thereunder.  Neither  the  Borrower  nor any of its
Subsidiaries  has any unfunded vested liability under any type of plan described
in Section  4021(a) of ERISA  ("Pension  Plan") and no reportable  event, as set
forth in Section 4043(b) of ERISA, has occurred or is continuing with respect to
any Plan.

FINANCIAL STATEMENTS:  The Borrower shall deliver to the Bank:

     (a)  Annually,  as soon as  available,  but in any event within one hundred
twenty  (120) days after the last day of each  fiscal  year,  audited  financial
statements,  including  balance sheets as of the last day of the fiscal year and
statements  of income and retained  earnings and changes in financial  condition
for such  fiscal  year each  prepared  in  accordance  with  generally  accepted
accounting principles,  consistently applied for the period and prior periods by
independent Certified Public Accountants satisfactory to the Bank.

     (b) Quarterly 10-Q Reports of the Borrower within sixty (60) days after the
end of each fiscal quarter.

     (c) Monthly Accounts Receivable aging and Borrowing Base Certificate within
ten (10) days after the end of each month.

     (d) Within a reasonable time after a written request  therefor,  such other
financial data or  information  as the Bank may reasonably  request from time to
time.


                                       -5-

<PAGE>



     (e) At the same time as it delivers the financial statements required under
the provisions of subsections  (a) and (b) hereof,  a certificate  signed by the
president or the chief financial, or accounting, officer or the Borrower, to the
effect that no Event of Default hereunder or materially  default under any other
agreement to which the Borrower or any  Subsidiary  is a party or by which it is
bound, or by which any of its properties or assets may be affected, and no event
which, with the giving of notice or the lapse of time, or both, would constitute
such an Event of Default, has occurred.

AFFIRMATIVE COVENANTS: The Borrower will, and with respect to the agreements set
forth in subsections (a) through (f) hereof, will cause each Subsidiary to:

     (a) With respect to its properties, assets and business, maintain insurance
against loss or damage,  to the extent that  property,  assets and businesses of
similar  character  are usually so insured by companies  similarly  situated and
operating  like  properties,  assets or businesses  with  responsible  insurance
companies satisfactory to the Bank, said insurance to be assigned to the Bank at
closing;

     (b) Duly pay and  discharge  all taxes or other claims which might become a
lien upon any of its  properties  except to the extent that such items are being
in good faith appropriately contested;

     (c)  Maintain,  preserve and keep its  properties  in good repair,  working
order and condition, and make all reasonable repairs,  replacements,  additions,
betterment and improvements thereto;

     (d)  Conduct  its  business  in  substantially   the  same  manner  and  in
substantially the same fields as such business is now carried on and conducted;

     (e) Comply with all  statutes,  rules and  regulations  and  maintains  its
corporate existence;

     (f) Permit the Bank to make or cause to be made,  inspections and audits of
any  financial  books,  records and papers of the  Borrower and of any parent or
subsidiary and each endorser or guarantor hereof and to make extracts  therefrom
at all such reasonable times and as often as the Bank may reasonably require;

     (g)  Immediately  give  notice  to the Bank  that an Event of  Default  has
occurred or that an event which,  with the giving of notice or lapse of time, or
both,  would  constitute an Event of Default,  has occurred and  specifying  the
action which the  Borrower has taken and proposes to take with respect  thereto;
and

     (h) In  addition  to the  aforementioned,  the  Borrower  agrees  that  the
following  financial  covenants  are upon which the Bank relies the extension of
the  obligation  evidenced  hereby and that any  violation or default under same
shall constitute an Event of Default under the terms hereof:


                                       -6-

<PAGE>



          (1) at all times during the term hereof, the Borrower shall maintain a
     ratio of Total Liabilities to Tangible Net Worth of not greater than .60:1;

          (2) at all times during the term hereof, the Borrower shall maintain a
     ratio of Current Assets to Current Liabilities of not less than 1.40:1;

          (3) The Borrower  shall  maintain a Minimum  Tangible Net worth (A) at
     December  31,  1994 + 50% of 1995 net income  should  equal the minimum net
     worth as of December 31, 1995.

NEGATIVE  COVENANTS:  The  Borrower  will not, and will not permit any Parent or
Subsidiary to:

     (a) Create,  incur,  assume or suffer to exist any  liability  for borrowed
money,  except (i)  indebtedness to the Bank; (ii) existing debt as reflected on
the most recent balance sheet provided to the Bank and further  incurred through
the date of this Agreement, which further incurred debt has been acknowledged by
the Borrower to the Bank in writing  prior to the  execution  hereof;  and (iii)
other indebtedness for borrowed money (whether or not constituting a refinancing
of  existing  indebtedness)  so long  as such  indebtedness  is not  secured  by
collateral  securing repayment of this loan and the incurrence of which will not
cause  a  default  hereunder.  The  Borrower  agrees  to  provide  the  Bank  an
opportunity  to finance  any  additional  borrowing  needs in excess of $100,000
during the term of this Note;

     (b) enter  into any  merger  or  consolidation  or  liquidate,  wind-up  or
dissolve  itself or sell,  transfer or lease or otherwise  dispose of all or any
substantial part of its assets;

     (c) lend or advance  money,  credit or property to or invest in (by capital
contribution,  loan,  purchase or  otherwise)  any firm,  corporation,  or other
person  in  an  amount  greater  than  $250,000  in  the  aggregate  except  (i)
investments in United States Government  obligations and certificates of deposit
of  any  bank  institution  with  combined  capital  and  surplus  of  at  least
$200,000,000, (ii) trade credit, and (iii) security deposits;

     (d)  create,  assume  or permit to exist,  any  mortgage,  pledge,  lien or
encumbrance  of or upon or security  interest  in, any of its property or assets
now owned or  hereafter  acquired  except  (i)  mortgages,  liens,  pledges  and
security  interests  in  favor  of the  Bank;  (ii)  other  liens,  charges  and
encumbrances  incidental  to the conduct of its business or the ownership of its
property and assets which were not incurred in connection  with the borrowing of
money or the obtaining of advances or credit and which do not materially  impair
the use thereof in the operation of its business; (iii) liens for taxes or other
governmental  charges which are not  delinquent or which are being  contested in
good faith and for which a reserve  shall have been  established  in  accordance
with generally accepted accounting principles;  and (iv) liens granted to secure
purchase  money  financing of equipment,  provided such liens are limited to the
equipment  financed;  (v) liens  granted  to  refinance  unencumbered  equipment
provided such liens are limited to the equipment refinanced and the

                                       -7-

<PAGE>



incurrence  of which  will not cause a default  hereunder  or in any other  loan
agreements or notes with the Bank;

     (e) assume,  endorse,  be or become liable for or guarantee the obligations
of any person except by the endorsement of negotiable instruments for deposit or
collection in the ordinary course of business; or

     (f)  (i)  terminate  any  Pension  Plan  so as to  result  in any  material
liability to The Pension Benefit Guaranty  Corporation  established  pursuant to
Subtitle  A of Title IV of ERISA  (the  "PBCG"),  (ii)  engage in or permit  any
person to engage in any "prohibited  transaction"  (as defined in Section 406 of
ERISA  or  Section  4975 of the  Internal  Revenue  Code of  1954,  as  amended)
involving any Pension Plan which would subject the Borrower to any material tax,
penalty  or other  liability,  (iii)  incur or  suffer  to  exist  any  material
"accumulated  funding deficiency" (as defined in Section 302 of ERISA),  whether
or not waived,  involving any Pension Plan, or (iv) allow or suffer to exist any
event or  condition,  which  presents a material  risk of  incurring  a material
liability to the PBCG by reason of termination of any Pension Plan.

COLLATERAL SECURITY:

     (a) As collateral  security for the payment of any and all sums owing under
this Note and all other  obligations,  direct or contingent,  joint,  several or
independent,  of the Borrower and of any Parent or Subsidiary  and each endorser
or guarantor hereof now or hereafter existing, due or to become due, or held, or
to be held by, the Bank,  whether created  directly or acquired by assignment or
otherwise (all of such obligations,  including this Note, are hereinafter called
the  "Obligations"),  the  Borrower  hereby  grants  to the  Bank a lien  on and
security  interest in any and all deposits or other sums at any time credited by
or due from the Bank to the Borrower,  whether in regular or special  depository
accounts or otherwise, and any and all monies,  securities and other property of
the Borrower,  and the proceeds thereof, now or hereafter held or received by or
in  transit  to the Bank  from or for the  Borrower,  whether  for  safekeeping,
custody, pledge,  transmission,  collection or otherwise, and any such deposits,
sums,  monies,  securities  and  other  property,  may at  any  time  after  the
occurrence of any Event of Default by set-off,  appropriated  and applied by the
Bank against any of the Obligations whether or not such Obligations are then due
or are secured by any  collateral,  or, if they are so  secured,  whether or not
such  collateral  held by the Bank is considered to be adequate and with respect
to all  collateral  security  the Bank shall  have all the  rights and  remedies
available  to it  under  the  Uniform  Commercial  Code of New  York  and  other
applicable law.

     (b) This Note is also secured by the Collateral.

EVENTS  OF  DEFAULT:  If any one or more of the  following  events  ("Events  of
Default")  shall occur (and with the exception of subsection  (c) hereof,  shall
have  continued  uncured  for a period of ten (10)  days  after  written  notice
thereof),  the entire  unpaid  balance of the  principal  of and interest on the
Obligations shall immediately become due and payable:


                                       -8-

<PAGE>



     (a) Failure to pay any amount required by this Note within ten (10) days of
its respective due date, or any other obligation owed to the Bank by Borrower or
any  Guarantor,  or, if  applicable,  failure  to have  sufficient  funds in its
account for loan payments to be debited on the due date:

     (b) Failure to perform or keep or abide by any term,  covenant or condition
contained in this Note, any Guaranty or any other  document or instrument  given
to the Bank in connection with this loan;

     (c) The filing of a bankruptcy  proceeding,  assignment  for the benefit of
creditors,  issuance of any  execution,  garnishment,  or levy  against,  or the
commencement  of any proceeding for relief from  indebtedness  by or against the
Borrower or any Guarantor;

     (d) The  happening of any event which,  in the  reasonable  judgment of the
Bank,  adversely  affects the Borrower's or guarantor's  ability to repay or the
value of any collateral;

     (e) If any  written  representation  or  statement  made to the Bank by the
Borrower or guarantors is untrue;

     (f) If any written representation, covenant or warranty made to the Bank by
the Borrower or guarantors is breached;

     (g) The  occurrence of a default under the Security  Agreement or any other
document or instrument given to the Bank in connection with this loan;

     (h) Failure to provide any  financial  information  on request or permit an
examination of books and records;

MISCELLANEOUS:

     (a) Only those  agreements,  representations  and warranties made expressly
herein  shall  survive the delivery of this Note.  The Borrower  waives trial by
jury, set-off and counterclaim of any nature or description in any litigation in
any court with respect to, in  connection  with, or arising out of, this Note or
any  instrument  or  document   delivered   pursuant  hereto  or  the  validity,
protection, interpretation, collection or enforcement hereof;

     (b) No  modification  or waiver of or with respect to any provision of this
Note,  or  consent to any  departure  by the  Borrower  from any of the terms or
conditions hereof, shall in any event be effective unless it shall be in writing
and signed by the Bank,  and then such waiver or consent shall be effective only
in the specific  instance  and for the purpose for which given.  No notice to or
demand on the Borrower in any case shall, of itself,  entitle it to any other or
further notice or demand in similar or other circumstances;


                                       -9-

<PAGE>



     (c) Each and every right  granted to the Bank  hereunder or under any other
document delivered hereunder or in connection herewith,  or allowed it by law or
equity,  shall be cumulative  and may be exercised from time to time. No failure
on the part of the Bank or the holder of this Note to exercise,  and no delay in
exercising, any right shall operate as a waiver thereof, nor shall any single or
partial  exercise of any right preclude any other or future exercise  thereof or
the exercise of any other right;

     (d) In the event that this Note is placed in the hands of an  attorney  for
collection  by reason  of any  default  hereunder,  the  Borrower  agrees to pay
reasonable  attorney's  fees  so  incurred.  The  Borrower  promises  to pay all
expenses  of any  nature  as soon as  incurred  whether  in or out of court  and
whether incurred before or after this Note shall become due at its maturity date
or otherwise and costs which the Bank may deem necessary or proper in connection
with the  satisfaction of the indebtedness or the  administration,  supervision,
preservation,  protection  (including but not limited to maintenance of adequate
insurance) of or the realization upon the collateral;

     (e) The Borrower hereby waives  presentment,  demand for payment,  protest,
notice of protest,  notice of dishonor,  and any or all other notices or demands
except as otherwise expressly provided for herein;

     (f) All accounting terms not otherwise  defined in this Note shall have the
meanings ascribed thereto under generally accepted accounting principles;

     (g) Delay or failure of the Bank to exercise  any of its rights  under this
Note  shall  not be deemed a waiver  thereof.  No  waiver  of any  condition  or
requirement  shall operate as a waiver of any other or  subsequent  condition or
requirement.  The Bank or any other  holder of this  Note  need not  present  it
before  requiring  payment.  The  Borrower  waives  trial by jury,  offset,  and
counterclaim with respect to any action arising out of or relating to this Note.
This Note may not be modified or terminated orally.  This Note shall be governed
by the laws of the State of New York  without  regard to its  conflicts  of laws
rules.  The Borrower  irrevocably  consents to the jurisdiction and venue of the
New York State Supreme Court, Suffolk County in any action concerning this Note.
This Note is binding upon the Borrower, its heirs, successors and assigns;

     (h) The Borrower  expressly  warrants and  represents  that no  statements,
agreements or  representations,  whether oral or written,  have been made by the
Bank,  or by any  employee,  agent or  broker of the Bank  with  respect  to the
obligation  or debt  evidenced  by this Note.  The  Borrower  further  expressly
warrants and represents that (i) no oral commitment has been made by the Bank to
extend or  continue  any  credit to the  Borrower  or any  party  other  than as
expressly  stated  herein or in those certain  documents  executed in connection
herewith, (ii) no representation or agreement has been made by or with the Bank,
or any employee,  agent or broker of the Bank, to forebear or refrain in any way
from exercising any right or remedy in its favor  hereunder or otherwise  unless
expressly set forth herein,  and (iii) the Borrower and Guarantors  have not and
will not rely on any  commitment  to extend or continue  any credit,  nor on any
agreement to forebear or refrain from exercising rights

                                      -10-

<PAGE>



or remedies  unless such  commitment  or agreement  shall be in writing and duly
executed by an authorized of officer of the Bank.

NOTICES: All notices,  requests and other  communications  pursuant to this Note
shall be in writing,  either by letter  (delivered  by hand or sent by certified
mail, return receipt requested) or telegram, addressed as follows:

     (a)  if to the Borrower:

          American Medical Alert Corp.
          3265 Lawson Boulevard
          Oceanside, New York 11572
          Attention: Howard M. Siegel, President


     (b)  if to the Bank:

          North Fork Bank
          275 Broad Hollow Road
          Melville, New York 11747
          Attention: Bruce A. Salmon
          Vice President

Any  notice,  request or  communication  hereunder  shall be deemed to have been
given  when  deposited  in  the  mails,  postage  prepaid,  or in  the  case  of
telegraphic  notice,  when  delivered  to the  telegraph  company,  addressed as
aforesaid.  Any party may  change  the  person or  address  to whom or which the
notice are to be given  hereunder,  but any such notice shall be effective  only
when actually received by the party to whom it is addressed.

IN WITNESS  WHEREOF,  the  Borrower  has  signed  this Note as of the 1st day of
December , 1995.

AMERICAN MEDICAL ALERT CORP.


By:  /s/ Howard M. Siegel
     --------------------
     Howard M. Siegel, President

STATE OF NEW YORK   )

COUNTY OF NASSAU    )

On this 1st day of December, 1995 before me personally came Howard M. Siegel, to
me known, who, being by me duly sworn, did depose and say that he has an address
at c/o AMERICAN MEDICAL

                                      -11-

<PAGE>



ALERT CORP.,  3265 Lawson Boulevard,  Oceanside,  New York 11572, that he is the
President of AMERICAN  MEDICAL ALERT CORP.,  the  corporation  described in, and
which executed, the foregoing instrument; and that he signed his name thereto by
order of the Board of Directors of said corporation.

                                        GABRIEL E. MERLE
/s/ Gabriel E. Merle
- --------------------                    Notary Public, State of New York
Notary Public                           No. 30-4745569 - Nassau County
                                        Commission Expires January 31, 1996

                                      -12-



                                                                 EXHIBIT 10 (n)
                                                                 --------------
                          [NORTH FORK BANK LETTERHEAD]

March 27, 1997



Mr. Howard Siegel
President
American Medical Alert Corp.
3265 Lawson Boulevard
Oceanside, NY 11572-3723

Dear Mr. Siegel:

We are pleased to confirm for you that North Fork Bank has  re-approved for your
company's use a $1,500,000, secured, Revolving Line of Credit.

It is our  understanding  that  borrowings  under this facility will be used for
general  working  capital  needs and are secured by a blanket  lien on corporate
assets and will bear interest at North Fork Bank's Prime plus 3/4%. The facility
will expire on April 30, 1998.

Advances under this facility are subject to a monthly borrowing base as follows:
75% on  receivables  aged less than 90 days,  25% on total  inventory  capped at
$400,000.

Among other terms and conditions of this facility,  as contained in the note and
security  agreement,  all  advances  are subject to the  continued  satisfactory
operations and financial condition of American Medical Alert Corp. as determined
by the Bank in its sole discretion.

We trust this  information  will be  satisfactory  to you and look  forward to a
continued relationship with you and your company.

Very truly yours,

/s/ Linda G. Orth
Linda G. Orth
Assistant Vice President

cc:         Bruce A. Salmon
            Vice President

                                        


                                                                 EXHIBIT 10 (o)
                                                                 --------------

                                                March 27, 1997



Corey M. Aronin
Chief Financial Officer
American Medical Alert Corporation
3265 Lawson Boulevard
Oceanside, New York 11572

Dear Mr. Aronin:

           Please be advised  that the Home Care  Services  Program is currently
processing  the  renewal  of the  contact  for  the  provision  of the  Personal
Emergency  Response  Services  (PERS)  with  provider,  American  Medical  Alert
Corporation of Oceanside, New York.

           This  renewal  agreement  will  extend the current  contract  through
February 28, 1998.

           If you have any questions, please contact me at (212) 835-7246.

                                                    Sincerely,

                                                    /s/ Rockie Ojomo-Kayoes
                                                    -----------------------
                                                    Rockie Ojomo-Kayoes
                                                    PERS Project Manager


<PAGE>


                       RENEWAL OF AGREEMENT FOR PROVIDING
                            HOME CARE SERVICES (PERS)


           THIS RENEWAL AGREEMENT,  dated as of this 27 day of May, 1994 between
the City of New York acting  through the  Department  of Social  Services of the
Human Resources Administration ("Department"), located at 250 Church Street, New
York,  New York 10013 and  American  Medical  Alert  Corp.  ("Contractor")  with
offices at 3265 Lawson Boulevard, Oceanside, New York 11572.

                              W I T N E S S E T H :
                              ---------------------

           WHEREAS,  the  Department,  pursuant  to Section  367-g of the Social
Services  Law  ("SSL")  and the New York  State  Department  of Social  Services
Regulations  at  Section  505.33  of  Title 18  NYCRR,  may  authorize  personal
emergency response services ("PERS") to be provided to Medical Assistance ("MA")
recipients  whom  the  Department  has  determined  eligible  to  receive  these
services; and

           WHEREAS,  the parties hereto entered into an Agreement for the period
from July 1, 1991 through June 30, 1994 to which the  Contractor  provided PERS;
and

           WHEREAS,   the  contract  was  subsequently   modified  to  give  the
Department  the  option to renew  the  Agreement  upon the terms and  conditions
contained herein; and

           WHEREAS,  the contract was further  modified by having the Contractor
provide a remote door release in order to expand PERS and include bedridden home
care clients; and

           WHEREAS,  the contract  was further  modified to include new language
reflecting  the  new  directives  and  policies  issued  by the New  York  State
Department of Social Services; and

           WHEREAS,  the  Department  desire to exercise its option to renew the
Agreement for the periods from July 1, 1994 through June 30, 1995;  July 1, 1995
through June 30, 1996; and from July 1, 1996 through June 30, 1997; and

           WHEREAS, the Contractor has the necessary expertise and experience to
continue to provide the required services; and

           WHEREAS, the Department has requested that the Contractor continue to
provide such services and the Contractor has agreed to do so.

           NOW, THEREFORE, the parties hereto agree a follows:

1.         Except  as  modified  herein  all the  terms  and  conditions  of the
           Agreement shall remain in full force and effect.


<PAGE>




2.         Pursuant to Part I, Article I of the Agreement, the Department hereby
           exercises its option to renew and hereby renews the Agreement for the
           periods July 1, 1994 through June 30, 1995; July 1, 1995 through June
           30, 1996;  and from July 1, 1996 through June 30, 1997 unless  sooner
           terminated pursuant to the terms of the Agreement.

3.         Article VI (A) of Part I of the  Agreement is hereby  revised to read
           as follows:

           1.         Total  payments  to be made to the  Contractor  shall  not
                      exceed $560,000 for one year.


           IN WITNESS WHEREOF,  the parties have duly executed this Agreement on
the date first above written.

                                       CITY OF NEW YORK
                                       DEPARTMENT OF SOCIAL SERVICES
                                       HUMAN RESOURCES ADMINISTRATION
                                                 COMMISSIONER


                                       By   /s/ David Lopez
                                          ------------------------------


Corporate Contractor
Affix Corporate Seal:                  AMERICAN MEDICAL ALERT CORP.
                                       ---------------------------------
                                                  CONTRACTOR


                                       By  /s/ Howard M. Siegel
                                          ------------------------------
                                       Title  PRESIDENT
                                             ---------------------------

                                       11 25 71 221
                                       ---------------------------------
                                       Fed. Employer I.D. No. or Soc. Sec. No.


           Approval  as to form  and  certification  as to legal  authority  was
granted by the Corporation Counsel on: _____________________________.


                                       -2-

<PAGE>


STATE OF NEW YORK   )
                    :  ss.:
COUNTY OF NEW YORK  )


On this 27th day of May 1994, before me personally came David Lopez, to me known
and known to me to be  Executive  Deputy  Administrator  of the HUMAN  RESOURCES
ADMINISTRATION DEPARTMENT OF SOCIAL SERVICES of the CITY OF NEW YORK, the person
described in and who executed the foregoing  instrument,  and he acknowledged to
me that he executed the same for the purpose therein mentioned.


                                             /s/ Janet Smith
                                             ------------------------
                                             NOTARY PUBLIC





STATE OF NEW YORK   )
                    :  ss.:
COUNTY OF NEW YORK  )


On this 26th day of May 1994,  before me personally came Howard M. Siegel, to me
known  to be  the  individual  described  in  and  who  executed  the  foregoing
instrument, acknowledged that he executed the same.



                                             /s/ Janet Smith
                                             ------------------------
                                             NOTARY PUBLIC



                                       -3-

<PAGE>

            THIS LEASE  AGREEMENT dated this 18 day of July,  1991,  between the
Department   of  Social   Services   of  the  Human   Resources   Administration
("Department")  with offices at 250 Church Street,  New York, New York 10013 and
American  Medical  Alert  Corp.  ("Contractor")  with  offices  at  3265  Lawson
Boulevard, Oceanside, New York 11572.

                              W I T N E S S E T H:

            WHEREAS,  the  Department's  Home  Care  Services  Program  ("HCSF")
provides a program of personal  home care service for  individuals  eligible for
such services,  pursuant to applicable  Federal and State laws and  regulations;
and

            WHEREAS,  a  significant  number of the  individuals  served by HCSP
require regular custodial care; and

            WHEREAS,  in order  to  reduce  the  costs  of such  custodial  care
service,  HCSP instituted a program designed to allow home care service clients,
living alone, to call for assistance, via an electronic call service; and

            WHEREAS,  the Contractor  markets an electronic  call device ("ECD")
known as the Voice of Help System.

            WHEREAS,  the  Department  desires to lease the Voice of Help System
and the Contractor agrees to lease said System.

            NOW THEREFORE, the parties hereto agree as follows:

                                     PART I
                                     ------

                                    ARTICLE I

                                TERM OF AGREEMENT

            The term of this  Agreement  shall be from  July 1, 1991 to June 30,
1994 unless sooner terminated pursuant to the terms hereof.


                                   ARTICLE II

                                   DEFINITIONS

            A.  Voice  of  Help  System"  ("VHS")  -  the  Contractors  upgraded
electronic  call service  system,  which  consists of the Voice of Help console,
with  provisions  for  remote  activator,  panic  button  at  primary  entrance,
activator counted in bathroom and smoke detector (the "Upgraded System").



<PAGE>



            B.  Emergency  Response  Center ("ERC") - the  Contractor's  central
facilities  for storing and  retrieving  client data and for  responding  to all
ECDS.

            C. Client - the individual selected by the Department to receive the
equipment and services described herein.


                                   ARTICLE III

                                    EQUIPMENT

            A. The  Department  agrees  to lease  from  the  Contractor  and the
Contractor agrees to lease to the Department as many VHS's as may be required by
the Department.

            B. The Contractor shall be responsible for installing the VHS at the
client's  premises.  Installation shall consist of all work that may be required
to  utilize  a  Client's  existing  telephone  system.  In no  event  shall  the
Contractor be  responsible to perform such work that is required to be performed
by the New York Telephone Company. If an installation  cannot be completed,  the
Contractor shall immediately notify the Department contact,  indicating why said
installation cannot be completed.

            C. The Client shall be responsible  for ensuring that the Contractor
is provided:

           a)         proper  telephone  equipment  which enables  Contractor to
install an RJ31X connector in the Client's residence.

           b)         properly functioning telephone service.

           c)         twenty-four  (24) hour, AC 110 volt circuit as required to
power the Voice of Help Unit console.

           D. At the option of the  Department,  the Contractor  shall install a
VHS,  at no  cost  to  the  Department,  at a  location  to be  selected  by the
Department for purposes of monitoring the Contractor's services.

           E. The  parties  agree  that the  VHS's  previously  installed  under
earlier lease  agreements  with the  Contractor  and any renewals  thereof shall
remain in place,  unless removal and/or  replacement of a System is requested by
the Department, and shall be subject to the terms and conditions herein.





                                       2
<PAGE>



                                   ARTICLE IV

                                    SERVICES

            The Contractor shall be responsible for the following services:

            1.  Install a VHS in a client's  residence  within seven (7) working
days of telephone notification by authorized HCSP staff.

            a.          The  Contractor  shall  provide all parts and  equipment
necessary for installing the VHS into a functioning telephone system.

            b.          The Contractor  shall instruct the client in the use and
maintenance  of the VHS  ard  shall  provide  the  client  with  simple  written
instructions, including how to report a malfunction of the unit.

            c.          The  Contractor  shall  forward to HCSP  within (5) five
working days of such installation,  a form signed by a Contractor representative
or employee are by the client or client's representative  confirming the date of
the  installation  and the client's  understanding of the use and maintenance of
the unit.

            2. Maintain all installed VHS units in proper working order.

            a.          The Contractor shall repair or replace with a VHS within
24 hours of  notification  any unit in place and installed  under this Agreement
that is not functioning properly.

            b.          The  Contractor   shall  notify  HCSP  immediately  upon
repairing or replacing a malfunctioning unit.

            3.  Monitor each VHS at least once every 24 hours to insure that the
device is operating properly.  The Contractor shall follow up immediately or any
unit is not operating properly.  Malfunctioning  Equipment shall be repaired, or
replaced within 24 hours of the Contractor's becoming aware of the malfunction.

            4. Maintain a 24-hour emergency response center staffed with trained
emergency response operators.

            a.          The  Contractor  shall  establish and maintain a 24-hour
monitoring center for all installed VHS's.

            b.          The  Contractor  shall  insure  24-hour  staffing of the
emergency response center with trained operators.




                                       3
<PAGE>



            5. Respond  immediately  to any and all signals from clients'  VHS's
and maintain appropriate contact until termination of the emergency situation.

            a.          The Contractor, immediately upon receiving a signal from
a client's VHS, shall  retrieve the client's  automated data records and contact
the client or the client's  representative,  or take other  emergency  action as
prescribed in the client's record.

            b.          The  emergency   response  operator  shall  monitor  the
provision of emergency  service to verify that it has been provided and that the
emergency situation no longer exists at the client's residence.

            c.          The  Contractor  shall notify HCSP by telephone,  or the
working  day  following  the  emergency,  of the  nature and  resolution  of the
emergency.  The  Contractor  shall  submit  to  HCSP a  written  summary  of the
emergency within five (5) working days of the incident.

            6. Insure  continuous  monitoring and response  capabilities  during
power failures, mechanical malfunction or other emergencies.

            7. Create, maintain and protect automated client data records.

            a.          The  Contractor  shall operate an automated  client data
storage  and  retrieval   system  which  shall  include  all  pertinent   client
information.

            b.          Contractor shall notify the client to update client data
every six (6) months by sending to each client by October 1 and April 1 a notice
to update the clients information and shall perform such update immediately upon
receipt of such data.  The  Department  shall be  notified  of all such  updates
within seven (7) working days of the Contractor's report of such data.

            c.          The   Contractor   shall  protect  client  records  from
alteration  or  destruction,  and shall  protect the  confidentiality  of client
records.

            8. Maintain  written records of all emergency  response system (ERS)
activities, including all activations of VHS's.

            9. Devise and provide all client data, activity, and billing forms.

            10. Submit detailed monthly billings within ten (10) working days of
the end of the month.

            11.  Remove  the VHS from a  client's  residence  within  seven  (7)
working days of telephone notification by authorized HCSP staff.




                                       4
<PAGE>



            a.          The Contractor shall, upon instruction by HCSP,  arrange
with the client or client's representative for a mutually convenient appointment
within five (5) working days.

            b.          The Contractor  shall verify to HCSP by telephone and in
writing that the unit has been removed.

            12. The Contractor will provide a full time installer/service person
to  provide  service  for the  HCSP/ECD  clients  at no  additional  cost to the
Department.

            13. All equipment installed by the Contractor shall have an adhesive
label affixed to it displaying as follows:

            "-warning do not discard-  Property of American  Medical Alert Corp.
            3265 Larsen Blvd., Oceanside,  New York 11572 (Call 1-800-632-6729)"
            All  equipment  not  so  identified  shall  not be  reimbursable  to
            Contractor if deemed unrecoverable.


                                    ARTICLE V

                     DEPRECIATION AND RECOVERY OF EQUIPMENT

            A. Each "VHS" which shall be or shall have been,  installed shall be
ascribed a certain  agreed  value,  by unit  (console)  and  component  parts in
accordance  with the schedule of values as shown in  Subsection  1 below,  which
values  shall be used for the  purposes of  establishing  depreciated  values as
described in Subsection 2 below.

            1.   a)    Central unit (console)...................   $395.00

                 b)    Activators (3) each at...................   $ 45.00

                 c)    Smoke detector...........................   $ 60.00

            2. In the  event,  despite  the  good  faith  efforts  of  both  the
Department and the  Contractor,  the above  mentioned unit and/or its respective
component part is (are) not recoverable  from the client,  the Contractor,  with
the consent of the  Department,  shall be  entitled  to recover the  depreciated
value of such unit and/or component part. For the purposes of establishing  such
depreciated value the central unit (console) shall be depreciated at the rate of
$9.00 per month;  the  activators  shall be depreciated at the rate of $1.00 per
month each; and the smoke detector shall be depreciated at the rate of $1.33 per
month.





                                       5
<PAGE>



                                   ARTICLE VI

                          CHARGES AND TERMS OF PAYMENT

            A.  Notwithstanding  any other  provision  to this Lease  Agreement,
total payments to be made to the Contractor shall not exceed $1,564,000.00.

            B. The  Department  agrees to pay the following fees and charges for
the equipment and services provided by the Contractor herein.

            1.          A one time fee of $50 for the  installation  of each VHS
unit and a fee of $25.00 for the removal of each VHS unit.

            2.          For each VHS unit, a monthly  monitoring/leasing  fee of
$30.00 per client; and for those units which have been in place for more than 24
months/a monthly monitoring/leasing fee of $25.00.

            3.          Billing for a partial month,  irrespective of the number
of days of service provided during any such partial month shall be in the sum of
$15.00.

            C. The Contractor shall submit monthly  statements to the Department
setting forth the monthly rental and installation  charges, if any, and the name
and address of each client, for the month which payment is being requested.

            D. The Contractor and the Department  shall jointly review,  at such
time or times as the  Department  deems  necessary but not less than once during
each fiscal  year,  the amount of payments  made  pursuant to this  Agreement to
determine  the  appropriateness  of each  fiscal  year's  budget in light of any
program  increases/reductions,  operating cost increases/reductions and wage and
salary  increases/decreases.  The Department,  in its sole discretion,  may then
modify the Agreement in accordance  with its  determination,  subject to all the
appropriate approvals and the Procurement Policy Board Rules.

            E. As the  period  of  performance  contemplated  by this  Agreement
involves  performance  by the  Contractor in a subsequent  City Fiscal  Year(s),
funding  for such  period  is  subject  to the  appropriation  of funds for such
subsequent City Fiscal Year(s) and the availability thereof.

            F. REDUCTION OF FEDERAL OR STATE FUNDING

            1.          The  Contractor,  acknowledging  that this  Agreement is
funded in whole or in part by funds secured from the Federal Government,  or New
York State Government, or New York City Government,  agrees that should there be
a reduction or discontinuance of such funds by action of the Federal or New York
State Government, or New York City Government, the


 
                                       6
<PAGE>



City of New York and the Department  shall have, in their sole  discretion,  the
right to terminate  this Agreement in whole or in part, or to reduce the funding
and level of services of this  Agreement  caused by such action by the  Federal,
State, or City Governments,  including, in the case of the reduction option, but
not limited to, the reduction or  elimination  of programs,  services or service
components;  the  reduction or  elimination  of  contract-reimbursable  staff or
staff-hours, are the corresponding reductions in the Agreement budget and in the
total amount payable under the Agreement.

            2.          In the case of the  termination  option  referred  to in
subdivision 1, above,  any such termination  shall take effect  immediately upon
written notice thereof to the  Contractor.  In the case of the reduction  option
referred to in subdivision 1, above, any such reduction shall be effective as of
the date set forth in a written notice thereof to the Contractor, which shall be
not less than thirty (30) calendar  days from the date of such notice.  Prior to
sending such notice of reduction,  the  Department  shall advise the  Contractor
that such option is being  exercised and affording the Contractor an opportunity
to make within seven (7) calendar days any suggestion(s) it may have as to which
program(s),  service(s),  service  component(s),  staff or staff-hours  might be
reduced  or  eliminated,   PROVIDED,  HOWEVER,  that  the  Contractor  expressly
understands and agrees that the Department  shall not be bound to utilize any of
the  Contractor's  suggestions  and  that the  Department  shall  have  sole and
exclusive discretion to decide how to effectuate the reductions.

            3.          The termination and reduction  options of the Department
and City set forth in subdivisions 1 and 2, above,  are independent and separate
rights in addition to any other rights of termination or  modification  provided
by this Agreement,  by law or by relevant regulation,  and supersede any and all
rights or actions the  Contractor may have under any provision of this Agreement
to the contrary.


                                   ARTICLE VII

                               LIQUIDATED DAMAGES

            A. If the Contractor is not able to:

            (i)         respond to a Client's  or the  Department's  request for
                        maintenance   and  service  within  24  hours  following
                        receipt of such notification or

            (ii)        get the VHS  operating or supply a properly  functioning
                        VHS   within  24  hours   following   receipt   of  said
                        notification.

            B. The Contractor at the  discretion of the Department  shall pay to
the Department, or at its option, the Department may deduct from any payment due
or to become due to the Contractor, the monthly charge for the VHS, as fixed and
agreed liquidated damages are not as a penalty.



                                       7
<PAGE>




            C. If there are interruptions in the monitoring services provided by
the  Contractor  pursuant  to  Article  IV of  Part I of this  Lease  Agreement,
totaling  24 hours or more  during a  monthly  billing  period  that are not the
result of an improper, faulty or non-operational phone system, the Contractor at
the discretion of the Department, shall pay to the Department, or at its option,
the  Department  may  deduct  from  any  payment  due  or to  become  due to the
Contractor,  the monthly  charge under this Lease  Agreement  for the month said
interruptions  occurred  as fixed and  agreed  liquidated  damages  and not as a
penalty.


                                  ARTICLE VIII

                              MOST FAVORED CUSTOMER

            The Contractor warrants and represents that the prices,  warranties,
benefits and terms set forth  herein are at least equal to or more  favorable to
the City than the prices, warranties, benefits, are terms now charged or offered
by the Contractor to other customers under similar  circumstances  and terms and
conditions,  or that may be charged or  offered  during the term  hereof for the
same or substantially similar products or services defined in this Agreement. If
at any time during the term hereof, the Contractor enters into an agreement or a
basis that provides prices,  warranties,  benefits, or terms more favorable than
those provided the City hereunder,  then the Contractor shall within thirty (30)
calendar  days  thereafter  notify the City of such  facts,  and  regardless  of
whether  such notice is sent by the  Contractor  or  received by the City,  this
Agreement  shall  be  deemed  to be  amended,  effective  retroactively  to  the
effective  date of the more  favorable  agreement,  to provide the same  prices,
warranties,  benefits,  or terms to the City;  provided that the City shall have
the right and option at any time to decline, to accept any such change, in which
event such amendment  shall be deemed null and void. If the Contractor is of the
opinion that an  apparently  more  favorable  price,  warranty,  benefit or term
charged  or  offered  a  customer  during  the term  hereof  is not in fact more
favorable  treatment,  the Contractor  shall promptly notify the Commissioner in
writing  setting forth in detail reasons that it believes said  apparently  more
favorable treatment is in fact not more favorable  treatment.  The Commissioner,
after due consideration of such written explanation,  may decline to accept such
explanation  and thereupon  this Agreement  shall be deemed to be  automatically
amended  effective  retroactively  to the effective  date of the more  favorable
agreement, to provide the same prices, warranties, benefits, and/or terms to the
City.


                                   ARTICLE IX

                                INDIVIDUAL FILES

            The  Contractor  will  keep  separate  files  and  records  for each
recipient  of the services so that they may be readily  identifiable  from those
relating to other activities of the Contractor. In



                                       8
<PAGE>



addition to  information  normally kept by the  Contractor in individual  files,
such as basic  information  about the individual,  describing and recording each
use of the  services  by the  individual,  and the  individual's  progress,  the
Contractor  will  include  such other  information  in  individual  files as the
Department shall request.





                                       9
<PAGE>



                           PART II: GENERAL PROVISIONS
                           ---------------------------


                                    ARTICLE I

                                   DEFINITIONS

            As used throughout  this  Agreement,  the following terms shall have
the meaning set forth below:

            a.          "City" shall mean the City of New York, its  departments
and political subdivisions.

            b.          "Comptroller"  shall mean the Comptroller of the City of
New York.

            c.          "Department"   shall  mean  the   Department  of  Social
Services  of  the  Human  Resources  Administration  including  its  constituent
agencies, departments, bureaus and their subdivisions.

            d.          "Administrator" or "Commissioner" or "Agency Head" shall
mean the Administrator of the Human Resources Administration/Commissioner of the
Department of Social  Services or his duly authorized  representative.  The term
"duly  authorized  representative"  shall  include any person or persons  acting
within the limits of his authority.

            e.          "Law" or "Laws" shall  include but not be limited to the
New York City Charger, the New York City Administrative Code, a Local Law of the
City of New York, and any ordinance, rule or regulation having the force of law.

            f.          When  referring  to the  Contractor,  the pronoun  "it",
shall also mean he or she, and the  adjective  "its" shall also mean his or her,
as the case may be.

            g.          "Agency  Chief  Contracting   Officer"  shall  mean  the
position  delegated  authority by the Agency Head to organize and  supervise the
procurement  activity of subordinate  agency staff in conjunction  with the City
Chief Procurement Officer.


                                   ARTICLE II

                                    INSURANCE

            2.1 The  Contractor  shall carry paid up insurance in the sum of not
less than One  Million  ($1,000,000)  Dollars  per  occurrence  to  protect  the
Department and the City of New York, as their interests may appear,  against any
and all claims, loss or damage, whether in



                                       10
<PAGE>



contract or tort,  including  claims for  injuries  to, or death of persons,  or
damage to property  whether such injuries,  death or damages be  attributable to
the negligence or any other acts of the Contractor, its employees, or otherwise.
Such policy or  policies  of  insurance  shall be  obtained  from a company,  or
companies,  duly licensed to do business in the State of New York and shall name
the  Department  and  the  City  of  New  York  as  additional  parties  insured
thereunder,  and shall  provide  that in the event of  cancellation  thereof the
Department shall be notified at least fifteen (15) days in advance thereof.  Two
(2)  executed  copies  of all  insurance  policies  shall  be  delivered  to the
Department  for  approval  as to  form  prior  to the  effective  date  of  this
Agreement.

            2.2 WORKER'S COMPENSATION AND DISABILITY BENEFITS. If this Agreement
be of such a character  that the  employees  engaged  thereon are required to be
insured  by the  provisions  of  Chapter  615 of the Laws of 1922,  known as the
"Worker's  Compensation Law" and acts amendatory thereto, the Agreement shall be
void and of no effect or less the Contractor  shall secure  compensation for the
benefit of, and keep insured during the life of this Agreement such employees in
compliance  with the provisions of said law,  inclusive of Disability  Benefits;
and, shall furnish the Department  with two (2)  certificates of these insurance
coverages.

            2.3 UNEMPLOYMENT INSURANCE. Unemployment Insurance coverage shall be
obtained and provided by the Contractor of its employees.


                                   ARTICLE III

                         REPRESENTATIONS AND WARRANTIES

            3.1 PROCUREMENT OF AGREEMENT.

            A. The Contractor  represents and warrants that no person or selling
agency has been employed or retained to elicit or secure this  Agreement upon an
agreement  or  understanding  for  a  commission,   percentage,  brokerage  fee,
contingent fee or any other compensation.  The Contractor further represents and
warrants  that no  [payment],  gift or thing of value  has been  made,  given or
promised  to  obtain  this or any  other  agreement  between  the  parties.  The
Contractor makes such representations and warranties to induce the City to enter
into this Agreement and the City relies upon such representations and warranties
in the execution hereof.

            B. For a breach or violation of such  representations or warranties,
the  Administrator  shall  have  the  right  to  annul  this  Agreement  without
liability,  entitling  the City to recover  all monies  paid  hereunder  and the
Contractor shall not make claim for, or be entitled to recover,  any sum or sums
due under this  Agreement.  This remedy,  if effected,  shall not constitute the
sole remedy afforded the City for the falsity or breach, nor shall it constitute
a waiver of the City's right to claim  damages or refuse  payment or to take any
other action provided for by law or pursuant to this Agreement.




                                       11
<PAGE>



            3.2 CONFLICT OF INTEREST

            A. The Contractor represents and warrants that neither it nor any of
its directors,  officers,  members,  partners or employees, has any interest nor
shall they  acquire any  interest,  directly or  indirectly,  which would or may
conflict  in any  manner or degree  with the  performance  or  rendering  of the
services herein provided.  The Contractor further represents and warranties that
in the  performance of this Agreement no person having such interest or possible
interest  shall be  employed  by it. An  elected  official  or other  officer or
employee of the city or Department,  nor any person whose salary is payable,  in
whole or in part,  from the City  Treasury,  shall  participate  in any decision
relating to this Agreement  which affects his personal  interest or the interest
of any  corporation,  partnership  or  association  in which he is,  directly or
indirectly,  interested  nor shall any such person have any interest,  direct or
indirect, in this Agreement or in the proceeds thereof.

            B. The names  addresses  of the members of the Board of Directors of
the  Contractor  shall be delivered  to the  Department  upon  execution of this
Agreement.  Any  changes in the  makeup of the Board  shall be  reported  to the
Department within 10 working days of such change.

            C.  The  Contractor's  employees  and  members  of  their  immediate
families may not serve on:

            1.          The Board of Directors of the Contractor, or

            2.          Any committee with authority to order personnel  actions
affecting  his or her job, or which,  either by rule or by  practice,  regularly
nominates, recommends or screens candidates for employment in the program.

            3.3 FAIR PRACTICES

            The  Contractor  and each person signing on behalf of any Contractor
represents  and warrants and  certifies,  under penalty of perjury,  that to the
best of its knowledge and belief:

            A. The prices in this Agreement  have been arrived at  independently
without collusion, consultation, communication, or agreement, for the purpose of
restricting competition, as to any matter relating to such prices with any other
bidder or with any competitor;

            B.  Unless  otherwise  required by law,  the prices  which have been
quoted in this Agreement and or the proposal  submitted by the  Contractor  have
not been knowingly  disclosed by the Contractor  prior to the proposal  opening,
directly or indirectly, to any other bidder or to any competitor; and

            C. No  attempt  has been made or will be made by the  Contractor  to
induce any other person, partnership or corporation to submit or not to submit a
proposal for the purpose of restricting competition.



                                       12
<PAGE>




            The fact that the Contractor (a) as published price lists, rates, or
tariffs covering items being procured, (b) has informed prospective customers of
proposed or pending publication of new or revised price lists for such items, or
(c) has sold the same items to other  customers  at the same  prices  being bid,
does not constitute, without more, a disclosure within the meaning of the above.

            3.4 AFFIRMATION OF RESPONSIBILITY AND PAID TAXES

            The Contractor  affirms and declares that said  Contractor is not in
arrears  to the City of New York upon any debt,  contract  or taxes and is not a
defaulter,  as a surety or  otherwise,  upon any  obligation  to the City of New
York, and has not been declared not responsible, or disqualified,  by any agency
of the City of New York,  nor is there any  proceeding  pending  relating to the
responsibility  or  qualification  of the Contractor to receive public contracts
except as otherwise stated in the affirmation  pertaining to the foregoing which
has been furnished to the Department.


                                   ARTICLE IV

                        AUDIT BY THE DEPARTMENT AND CITY

            4.1 All  vouchers  or  invoices  presented  for  payment  to be made
hereunder,  and the books,  records  and  accounts  upon which said  vouchers or
invoices are based are subject to audit by the Department and by the Comptroller
of the City of New York pursuant to the powers and responsibilities as conferred
upon said  Department and said  Comptroller by the New York City Charter and the
Administrative  Code  of the  City  of New  York,  as  well  as all  orders  and
regulations promulgated pursuant thereto.

            4.2 The  Contractor  shall  submit  any and  all  documentation  and
justification  in support of expenditures or fees under this Agreement as may be
required by said  Department and said  Comptroller so that they may evaluate the
reasonableness  of the  charges  and shall  make its  records  available  to the
Department and to the Comptroller as they consider necessary.

            4.3 To the extent that the Contractor  receives as payment hereunder
the  amount of  $25,000  or more the  source of which is  derived  from  federal
funding,  the  Contractor  shall be subject  to any  agency  wide audit at least
annually,  but not less frequently than every two years.  Such audit shall be in
accordance  with the directive of the Comptroller of the City of New York and/or
the Human Resources Administration,  are Federal Office of Management and Budget
Circular A-133,  "Audits of Institutions of Higher Education and other Nonprofit
Organizations."

            4.4 All books, vouchers,  records, reports, cancelled checks and any
and all similar material related to this contract and the work thereunder may be
subject to periodic inspection,



                                       13
<PAGE>



review and audit by the State of New York,  Federal Government and other persons
only authorized by the City including the  Department's  Office of the Inspector
General.  Such  audit may  include  examination  and  review of the  source  and
application  of all  funds  whether  from  the  City,  any  State,  the  Federal
Government, private sources or otherwise.

            4.5 The Contractor  shall not be entitled to final payment under the
Agreement until all requirements have been satisfactorily met.


                                    ARTICLE V

                           COVENANTS OF THE CONTRACTOR

            5.1  EMPLOYEES.  All  experts or  consultants  or  employees  of the
Contractor  who are  employed  by the  Contractor  to  perform  work  under this
Agreement are neither  employees of the City nor under  contract to the City and
the Contractor alone is responsible for their work, direction,  compensation and
personal  conduct while engaged under this Agreement.  Nothing in this Agreement
shall  impose  any  liability  or duty on the  city  for  the  acts,  omissions,
liabilities  or  obligations  of the  Contractor or any person,  firm,  company,
agency,  association,  corporation or organization  engaged by the Contractor as
expert,  consultant,  independent  contractor,  specialist,  trainee,  employee,
servant,  or agent,  or for taxes of any  nature  including  but not  limited to
unemployment  insurance,  worker's compensation,  disability benefits and social
security.

            5.2 LIABILITY

            A. The  Contractor  shall be  solely  responsible  for all  physical
injuries or death to its agents,  servants,  or employees or to any other person
and for all damage to any  property  sustained  during its  operations  and work
under this  Agreement  resulting from any act of commission or omission or error
in judgment of any of its officers,  trustees,  employees,  agents, servants, or
independent  contractors,  and shall hold  harmless and  indemnify the City from
liability  upon any and all claims for  damages on account of such  injuries  or
death to any such person or damages to property or account of any neglect, fault
or  default  of the  Contractor,  its  officers,  trustees,  employees,  agents,
servants, or independent contractors. The Contractor shall be solely responsible
for  the  safety  and  protection  of all of its  employees  whether  due to the
negligence, fault or default of the Contractor or not.

            B. In the  event  that any claim is made or any  action  is  brought
against the City arising out of negligent or careless acts of an employee of the
Contractor, either within or without the scope of his employment, or arising out
of Contractor's  negligent  performance of this  Agreement,  then the City shall
have the right to withhold further payments hereunder for the purpose of set-off
in sufficient sums to cover the said claim or action. The rights and remedies of
the City  provided for in this clause shall not be exclusive and are in addition
to any other rights and remedies provided by law or this Agreement.



                                       14
<PAGE>




            5.3 MINIMUM WAGE.  Except for those  employees whose minimum wage is
required  to be fixed  pursuant  to Section 220 of the Labor Law of the State of
New York,  all persons  employed by the  Contractor in the  performance  of this
Agreement  shall  be  paid,  without  subsequent  deduction  or  rebate,  unless
expressly  authorized  by law, nor less than the minimum wage as  prescribed  by
law.  Any  breach  or  violation  of the  foregoing  shall be deemed a breach or
violation of a material provision of this Agreement.

            5.4 INDEPENDENT CONTRACTOR STATUS. The Contractor and the Department
agree that the Contractor is an independent  contractor,  and not an employee of
the Department or the City of New York, and that in accordance  with such status
as independent Contractor covenants and agrees that neither it nor its employees
or agents will hold themselves out as, nor claim to be, officers or employees of
the City of New York, or of any  department,  agency or unit thereof,  by reason
hereof,  and that they will not,  by reason  hereof,  make any claim,  demand or
application  to or for any  right  or  privilege  applicable  to an  officer  or
employee  of the City of New  York,  including,  but not  limited  to,  Worker's
Compensation coverage, Unemployment Insurance Benefits, Social Security coverage
or employee retirement membership or credit.

            5.5 CONFIDENTIALITY

            A. All  information  obtained,  learned,  developed  or filed by the
Contractor in connection with public assistance recipients or their relatives or
in connection  with other  recipients of services,  including  data contained in
official  Department  files  or  records,  shall  be  held  confidential  by the
Contractor pursuant to the provisions of the Social Services Law of the State of
New York,  the Federal  Social  Security  Act,  and any  applicable  regulations
promulgated  thereunder  and shall not be  disclosed  by the  Contractor  to any
person, organization, agency or other entity except as authorized or required by
law.

            B.  All  of  the  reports,  information  or  data,  furnished  to or
prepared,  assembled or used by the  Contractor  under this  Agreement are to be
held  confidential,  and the  Contractor  agrees that the same shall not be made
available to any individual  organization  without the prior written approval of
the Department.

            C. The  provisions  of this  Section  shall remain in full force and
effect following  termination of, or cessation of the services rendered by, this
Agreement.

            5.6 BOOKS AND RECORDS.  The Contractor  agrees to maintain  separate
and  accurate  books,  records,  documents  and  other  evidence  of  accounting
procedures and practices which  sufficiently and properly reflect all direct and
indirect costs of any nature expenses in the performance of this Agreement. Such
records  shall be subject to review,  audit and  inspection  by City,  State and
Federal personnel, including the Department's Office of the Inspector General.




                                       15
<PAGE>



            5.7 RETENTION OF RECORDS. The Contractor agrees to retain all books,
records,  and other documents relevant to this Agreement for six years after the
final payment or termination of this Agreement,  whichever is later. City, State
and Federal  auditors and any other persons duly  authorized  by the  Department
shall have full access to and the right to examine any of said materials  during
said period.

            5.8 COMPLIANCE WITH LAW.  Contractor shall render all services under
this Agreement in accordance  with the applicable  provisions of Federal,  State
and local laws, rules and regulations as are in effect at the time such services
are rendered.

            5.9  FEDERAL   EMPLOYMENT   FACILITIES.   The   Contractor  and  its
subcontractors  shall comply with the Civil Rights Act of 1964 and any amendment
thereto, and the rules and regulations promulgated thereunder.

            5.10  NON-DISCRIMINATION  AGAINST THE  HANDICAPPED.  The  Contractor
agrees  that  it  will  comply  with  the  provisions  of  Section  504  of  the
Rehabilitation  Act of 1973, as amended,  and all  regulations,  guidelines  and
interpretations issued pursuant thereto.

            5.11 INVESTIGATION

            A. The  parties  to this  Agreement  agree to  cooperate  fully  and
faithfully with any investigation,  audit or inquiry conducted by a State of New
York (State) or City of New York (City) governmental agency or authority that is
empowered  directly or by  designation to compel the attendance of witnesses and
to examine  witnesses  under oath,  or conducted by the  Inspector  General of a
governmental  agency that is a party in interest to the  transaction,  submitted
bid, submitted proposal, contract, lease, permit, or license that is the subject
of the investigation, audit or inquiry.

            B.     1.   If  any  person  who  has been  advised  that his or her
statement, and any information from such statement, will not be used against him
or her in any subsequent criminal  proceedings refuses to testify before a grand
jury  or  other  governmental  agency  or  authority  empowered  directly  or by
designation to compel the attendance of witnesses and to examine witnesses under
oath concerning the award of or performance  under any  transaction,  agreement,
lease,  permit,  contract,  or license entered into with the City, the State, or
any political  subdivision or public authority thereof, or the Port Authority of
New York and New Jersey, or any local development  corporation  within the City,
or any public benefit  corporation  organized under the laws of the State of New
York, or;

            2.          If any person refuses to testify for a reason other than
the  assertion  of  his  or  her  privilege  against  self  incrimination  in an
investigation, audit or inquiry conducted by a City or State governmental agency
or authority  empowered  directly or by  designation to compel the attendance of
witnesses and to take testimony  under oath, or by the Inspector  General of the
governmental  agency  that is a party in interest  in, and is seeking  testimony
concerning the award



                                       16
<PAGE>



of, or performance under, any transaction,  agreement,  lease, permit, contract,
or license entered into with the City, the State,  or any political  subdivision
thereof or any local development corporation within the City, then;

            C.    1.    The commissioner or agency head whose  agency is a party
in interest to the transaction,  submitted bid,  submitted  proposal,  contract,
lease,  permit, or license shall convene a hearing,  upon not less than five (5)
days written notice to the parties involved to determine if any penalties should
attach for the failure of a person to testify.

            2.          If any non-governmental party to the hearing requests an
adjournment,  the  commissioner or agency head who covered the hearing may, upon
granting  the  adjournment,  suspend any  contract,  lease,  permit,  or license
pending the final determination pursuant to paragraph E, below, without the City
incurring any penalty or damages for delay or otherwise.

            D. The penalties which may attach after a final determination by the
commissioner or agency head may include but shall not exceed:

            1.          The disqualification for a period not to exceed five (5)
years from the date of an adverse determination for any person, or any entity of
which  such  person  was a member at the time the  testimony  was  sought,  from
submitting bios for, or transacting business with, or entering into or obtaining
any contract, lease, permit or license with or from the City; and/or

            2.          The  cancellation  or  termination  of any and all  such
existing City contracts, leases, permits or licenses that the refusal to testify
concerns and that have not been assigned as permitted under this Agreement,  nor
the proceeds of which pledged,  to an unaffiliated  and unrelated  institutional
lender  for fair  value  prior to the  issuance  of the  notice  scheduling  the
hearing,  without the City  incurring  any penalty or damages on account of such
cancellation or termination; monies lawfully due for goods delivered, work done,
rentals,  or fees accrued prior to the cancellation or termination shall be paid
by the City.

            E. The  commissioner  or agency head shall  consider  and address in
reaching his or her determination and in assessing an appropriate  penalty,  the
factors in paragraphs 1 and 2, below.  He or she may also consider,  if relevant
and  appropriate,  the criteria  established  in  paragraphs 3 and 4, below,  in
addition to any other information which may be relevant and appropriate;

            1.          The  party's  good faith  endeavors  or lack  thereof to
cooperate fully and faithfully  with any  governmental  investigation  or audit,
including but not limited to the discipline, discharge, or disassociation of any
person  failing to testify,  the  production of accurate and complete  books and
records, and the forthcoming testimony of all other members,  agents,  assignees
or fiduciaries whose testimony is sought.

            2.          The relationship of the person who refused to testify to
any  entity  that is a party to the  hearing,  including,  but not  limited  to,
whether the person whose testimony is sought


 
                                       17
<PAGE>



has an  ownership  interest  in the entity  and/or the degree of  authority  and
responsibility the person has within the entity.

            3.          The nexus of the testimony  sought to the subject entity
and its contracts, leases, permits or licenses with the City.

            4.          The  effect a penalty  may have on an  unaffiliated  and
unrelated  party or entity that has a significant  interest in an entity subject
to penalties under D, above,  provided that the party or entity has given actual
notice to the  commissioner or agency head upon the acquisition of the interest,
or at the hearing called for in C(1),  above,  gives notice and proves that such
interest was previously acquired. Under either circumstance, the party or entity
must present evidence at the haring demonstrating the potential adverse impact a
penalty will have or such person or entity.

            F.    1.    The  term  "license"  or  "permit"  as used herein shall
be defined as a license, permit, franchise or concession not granted as a matter
of right.

            2.          The term "person" as used herein shall be defined as any
natural person doing business alone or associated  with another person or entity
as a partner, director, officer, principal or employee.

            3.          The term "entity" as used herein shall be defined as any
firm,  partnership,  corporation,  association,  or person that receives monies,
benefits,  licenses,  leases,  or permits  from or through the City or otherwise
transact business with the City.

            4.          The term "member" as used herein shall be defined as any
person associated with another person or entity as a partner, director, officer,
principal or employee.

            G. In addition to and  notwithstanding  any other  provision of this
Agreement,  the  Commissioner  or agency head may in his or her sole  discretion
terminate this Agreement upon not less than three (3) days written notice in the
event  Contractor  fails to promptly  report in writing to the  Commissioner  of
Investigation of the City of New York any solicitation of money, goods, requests
for future employment or other benefit or thing of value, by or on behalf of any
employee  of the City or other  person,  firm,  corporation  or  entity  for any
purpose which may be related to the  procurement  or obtaining of this Agreement
by the Contractor, or affecting the performance of this contract.

            5.12 ASSIGNMENT

            A. The  Contractor  shall not assign,  transfer,  convey,  sublet or
otherwise  dispose  of this  Agreement,  or of the  Contractor's  right,  title,
interest obligations or duties herein, or the Contractor's power to execute such
Agreement,  or assign,  by power of attorney or otherwise,  any of its rights to
receive monies due or to become due under this Agreement, unless the prior



                                       18
<PAGE>



written consent of the  Administrator  shall be obtained.  Any such  assignment,
transfer,  conveyance,  sublease or other disposition without such consent shall
be void.

            B. In the event that the  Contractor  assigns,  transfers,  conveys,
sublets or otherwise  disposes of this  Agreement as specified in subdivision A,
above, without the prior written consent of the Department, the Department shall
revoke  and annul  this  Agreement  and the  Department  shall be  relieved  and
discharged  from  any and all  liability  and  obligations  growing  out of such
Agreement to the Contractor,  its assignees,  transferees or sublessees, and the
Contractor  shall,  lose all monies  theretofore  earned  under this  Agreement,
except so much thereof as may be required to pay the Contractor's employees. The
provisions of this section shall not hinder,  prevent or affect an assignment by
the Contractor for the benefit of its creditors made pursuant to the laws of the
State of New York.

            C. This  Agreement  may be assigned by the City to any  corporation,
agency or instrumentality having authority to accept such assignment.

            5.13 SUBCONTRACTOR

            A. The Contractor agrees not to enter into any sub-contracts for the
performance  of its  obligations,  in  whole or in part,  under  this  Agreement
without the prior written  approval of the  Department.  Two copies of each such
proposed sub-contract shall be submitted to the Department with the Contractor's
written request for approval.

            B. All such sub-contracts shall contain provisions specifying:

            1.          that the work performed by the sub-contractor must be in
accordance  with the  terms of the  Agreement  between  the  Department  and the
Contractor;

            2.          that nothing contained in such contract shall impair the
rights of the Department;

            3.          that  nothing  contained  therein,  or in the  Agreement
between  the  Department  and  the  Contractor,  shall  create  any  contractual
relationship between the sub- contractor and the Department; and

            4.          that the sub-contractor  specifically agrees to be bound
by the  confidentiality  provisions  set  forth  in the  Agreement  between  the
Department and the Contractor.

            C.  The  Contractor  agrees  that  it is  fully  responsible  to the
Department  for the acts and  omissions  of the  sub-contractors  and of persons
either  directly  or  indirectly  employed  by them as it is for  the  acts  and
omissions of persons directly employed by it.




                                       19
<PAGE>



            D. The  aforesaid  approval  is  required  in all cases  other  than
individual employer- employee contracts.

            E.  The  Contractor  shall  not  in  any  way  be  relieved  of  any
responsibility under this Agreement by any sub-contract.

            5.14 PARTICIPATION IN AN INTERNATIONAL BOYCOTT

            A.  The  Contractor  agrees  that  neither  the  Contractor  nor any
substantially-owned  affiliate  company is participating or shall participate in
an  international   boycott  in  violation  of  the  provisions  of  the  Export
Administration Act of 1979, as amended,  of the regulations of the United States
Department of Commerce promulgated thereunder.

            B. Upon the final  determination  by the Commerce  Department or any
other agency of the United States as to, or  conviction  of the  Contractor or a
substantially-owned   affiliated   company  thereof,   of  participation  in  an
international   boycott  in   violation   of  the   provisions   of  the  Export
Administration  Act  of  1979,  as  amended,  or  the  regulations   promulgated
thereunder,  the Comptroller may, at his option,  render,  forfeit and void this
contract.

            C. The  Contractor  shall comply in all respects with the provisions
of  Section  6-114  of the  Administrative  Code of the City of New York and the
rules and regulations issued by the Comptroller thereunder.

            5.15 ANTI-TRUST.  The Contractor hereby assigns, sells and transfers
to the City all  right,  title and  interest  in and to any claims and causes of
action  arising  under  the  anti-trust  laws of the State of New York or of the
United States relating to the particular goods or services purchased or procured
by the City under this Agreement.

            5.16 PUBLICITY

            A. The prior written  consent of the  Department is required  before
the  Contractor  or  any of  its  employees,  servants,  agents  or  independent
contractors  may, at any time,  either during or after completion or termination
of this  Agreement,  make any  statement  to the press or issue any material for
publication through any media of communication  bearing on the work performed or
data collected under this Agreement.

            B. If the  Contractor  publishes a work  dealing  with any aspect of
performance under this Agreement, or of the results and accomplishments attached
in such performance, the Department shall have a royalty free, non-exclusive and
irrevocable  license to  reproduce,  publish or  otherwise  use and to authorize
others to use the publication.




                                       20
<PAGE>



            5.17 INVENTIONS, PATENTS AND COPYRIGHTS.

            A. Any  discovery  or  invention  arising out of or developed in the
course of performance of this Agreement  shall be promptly and fully reported to
the  Department,  and if this work is supported by a federal grant of funds,  it
shall be promptly and fully reported to the Federal Government for determination
as to whether patent  protection on such  invention  shall be sought and how the
rights in the invention or discovery,  including  rights under any patent issued
thereon,  shall be disposed of and  administered  in order to protect the public
interest.

            B. No report,  document  or other data  produced in whole or in part
with contract  funds shall be copyrighted by the Contractor nor shall any notice
of copyright be  registered by the  Contractor  in  connection  with any report,
document or other data developed for the Agreement.

            C. If any  copyrightable  material  is  developed  under,  or in the
course of  performing  this  Agreement,  any Federal  Agency  providing  federal
financial  participation  for the  Agreement,  the New York State  Department of
Social   Services  and  the  City  of  New  York  shall  have  a   royalty-free,
non-exclusive and irrevocable right to reproduce,  publish or otherwise use, and
to authorize others to use, the work for governmental purposes.

            D. In no  event  shall  Subsections  A, B and C of this  Section  be
deemed to apply to any report,  document or other data,  or any invention of the
Contractor which existed prior to, or was developed or discovered  independently
from, its activities related to or funded by this Agreement.

            5.18 INFRINGEMENTS

            The  Contractor  shall be liable to the Department and hereby agrees
to indemnify and hold the Department  harmless for any damage or loss or expense
sustained by the  Department  from any  infringement  by the  Contractor  of any
copyright,  trademark or patent rights of designs,  systems,  drawings,  graphs,
charts,  specifications or printed matter furnished or used by the Contractor in
the performance of this Agreement.


                                   ARTICLE VI

                                   TERMINATION

            6.1 The  Department  and/or  City shall have the right to  terminate
this Agreement, in whole or in part:

            A. Under any right to  terminate as specified in any section of this
Agreement or for a material breach of this Agreement.




                                       21
<PAGE>



            B. Upon the  failure  of the  Contractor  to comply  with any of the
terms and conditions of this  Agreement  which is not cured within ten (10) days
of the Department's request therefor.

            C. Upon the Contractor's becoming insolvent.

            D. Upon the commencement  under the Bankruptcy Act of any proceeding
by or against the Contractor, either voluntarily or involuntarily.

            E. Upon receipt of notification that State or Federal  reimbursement
or  funding  is no longer  available  for  services  provided  pursuant  to this
Agreement.

            F. Without cause or if the Department deems that  termination  would
be in the best interest of the City.

            6.2 The Department or City shall give the Contractor  written notice
of  any  termination  of  this  Agreement   specifying  therein  the  applicable
provisions of Section 6.1 of this Article and the  effective  date thereof which
shall  not be less than ten (10)  days  from the date the  notice  is  received,
except if termination is based on paragraph B of Section 6.1 of this Article, in
which event notice shall be not less than thirty (30) days.

            6.3 The  Contractor  shall be entitled to apply to the Department to
have this  Agreement  terminated by said  Department by reason of any failure in
the  performance of this  Agreement  (including any failure by the Contractor to
make  progress  in the  prosecution  of  work  hereunder  which  endangers  such
performance), if such failure arises out of cause beyond the control and without
the fault or negligence of the Contractor.  Such causes may include, but are not
restricted  to: acts of God or of the public  enemy;  acts of the  Government in
either  its  sovereign  or  contractual  capacity;   fires,  floods;  epidemics;
quarantine  restrictions;  strikes; freight embargoes, or any other cause beyond
the reasonable  control of the Contractor.  The determination  that such failure
arises out of causes  beyond the control and without the fault or  negligence of
the  Contractor  shall  be made  by the  Department  which  agrees  to  exercise
reasonable  judgment  therein.  If such  determination is made and the Agreement
terminated by the Department  pursuant to such  application  by the  Contractor,
such termination shall be deemed to be without cause.

            6.4 Upon  termination of this Agreement the Contractor  shall comply
with the Department or the City close-out procedures,  including but not limited
to:

            A.  Accounting  for and  refund to the  Department  or City,  within
thirty (30) days,  any  unexpended  funds which have been paid to the Contractor
pursuant to this Agreement.

            B. Furnishing within thirty (30) days an inventory to the Department
or City of all  equipment,  appurtenances  and  property  purchased  through  or
provided  under this Agreement and carrying out any Department or City directive
concerning the disposition thereof.



                                       22
<PAGE>




            C. Not incurring or paying any further  obligation  pursuant to this
Agreement beyond the termination  date. Any obligation  necessarily  incurred by
the  Contractor  on  account  of this  Agreement  prior to  receipt of notice of
termination  are falling due after such date shall be paid by the  Department or
City in accordance with the terms of this Agreement.  In no event shall the word
"obligation,"  as used herein,  be construed as including  any lease  agreement,
oral or written, entered into between the Contractor and its Landlord.

            D. Turn over to the  Department  or City or its designees all books,
records, documents and material specifically relating to this Agreement.

            E. Submit,  within  ninety (90) days, a final  statement  and report
relating  to this  Agreement.  The report  shall be made by a  certified  public
accountant or a licensed public accountant.

            6.5 In the  event  the  Department  or  City  shall  terminate  this
Agreement in whole or in part as provided in  paragraphs A, B, C or D of Section
6.1 of this Article, the Department or City may procure,  upon such terms and in
such manner as deemed appropriate  services similar to those so terminated,  and
the Contractor  shall  continue the  performance of this Agreement to the extent
not terminated thereby.

            6.6  Notwithstanding  any other  provisions of this  Agreement,  the
Contractor shall not be relieved of liability to the City for damages  sustained
by the City by virtue of the Contractor's  breach of the Contract,  and the City
may  withhold  payments to the  Contractor  for the purpose of setoff until such
time as the exact  amount of  damages  due to the City  from the  Contractor  is
determined.

            6.7 The  provisions of the Agreement  regarding  confidentiality  of
information shall remain in full force and effect following any termination.

            6.8 The rights and  remedies of the City  provided  in this  Article
shall not be  exclusive  and are in  addition to all other  rights and  remedies
provided by law or under this Agreement.


                                   ARTICLE VII

                         CONTRACTOR'S HIRING COMMITMENT

            7.1 Except as otherwise  provided by Paragraph  (7) of this Article,
Contractor  agrees as a condition of this contract,  to hire at least one Public
Assistance  Recipient  ("PA  Recipient")  for  each  $250,000  in  value of this
contract,  or to the extent that the Contractor enters into other contracts with
the  Department,  for each $250,000 of the cumulative  value of contracts of the
Contractor during the term of this Agreement.



                                       23
<PAGE>




            7.2 Such  hiring  shall be for  full-time  employment  of at least a
minimum  of 35 hours per  week.  The rate of pay shall be at least 20% above the
federal  minimum wage, and the duration of the employment  shall be for at least
one year.  In the event  that a  replacement  of a PA  Recipient  is made by the
Contractor  during  the  one  year,  such  replacement  shall  not  count  as an
additional   employee  toward  Contractor's  hiring  requirement  set  forth  in
Paragraph (1) of this Article.

            7.3 Within  thirty days of the  commencement  date of this  contract
("commencement  date") or fifteen days following notice from the Department that
a request for an exemption  from the  provisions  of this Rider has been denied,
Contractor shall submit,  on forms specified by the Department,  information and
specifications for the job(s) available.

            7.4 The Contractor, may at its option, request the assistance of the
Department in identifying potential employees. In such case, the Department will
refer PA Recipients to the Contractor for employment interviews.

            7.5  Contractor  shall  hire the  number of  employees  agreed  upon
pursuant to Paragraph (1) of this Article within ninety days of the commencement
date or such longer period as may be specified, in writing, by the Department.

            7.6 In the event  Contractor fails to hire [said] agreed upon number
of PA  Recipients  within the time  required  pursuant to Paragraph  (5) of this
Article,  and to pay or retain such employees  pursuant to Paragraph (2) of this
Article,  Contractor  shall pay to the  Department or the  Department may at its
option, deduct from monies due or become due to Contractor, the amount of $19.18
per employee for each  calendar  day for which such PA  Recipient(s)  is/are not
employed by Contractor as required by this Article.  Such amount is hereby fixed
and agreed as liquidated damages.

            7.7 Contractor may apply to the Department for exemption from all or
part of the requirements of this Article.  Any application for an exemption must
be made before the expiration of thirty days after the commencement date of this
contract,  or any subsequent  contract as discussed in Paragraph (1) herein, and
shall be in the form specified by the Department.  Exemption may be granted upon
a  showing  that the  operation  of this  Article  will  constitute  an  extreme
hardship, within the sole discretion of the Department; or to any Contractor not
employing twenty or more employees at a place of business within the City of New
York.





                                       24
<PAGE>



                                  ARTICLE VIII

                                  MISCELLANEOUS

            8.1 CHOICE OF LAW, CONSENT TO JURISDICTION AND VENUE. This Agreement
shall be  deemed  to be  executed  in the City of New  York,  regardless  of the
domicile of the Contractor, and shall be governed by and construed in accordance
with the laws of the State of New York.

            The parties agree that any and all claims asserted by or against the
City  arising  under  this  Agreement  or  related  thereto  shall be heard  and
determined  either in the courts of the United  States  located in New York City
("Federal  Courts")  or in the  courts of the State of New York ("New York State
Courts")  located  in the  City and  County  of New  York.  To  effectuate  this
agreement and intent, the Contractor agrees:

            A. If the City  initiates  any  action  against  the  Contractor  in
Federal Court or in New York State Court,  service of process may be made on the
Contractor  either  in  person,  wherever  such  Contract  may be  found,  or by
registered  mail addressed to the Contractor at its address as set forth in this
Agreement,  or to such other address as the  Contractor may provided to the City
in writing; and

            B. With respect to any action between the City and the Contractor in
New York State Court,  the Contractor  hereby  expressly waives and relinquishes
any  rights  it  might  otherwise  have (i) to move to  dismiss  on  grounds  of
[FORUM-NON-CONVENIENS], (ii) to remove to Federal Court; and (iii) to move for a
change of venue to a New York State Court outside New York County.

            C. With respect to any action between the City and the Contractor in
Federal  Court located in New York City,  the  Contractor  expressly  waives and
relinquishes any right it might otherwise have to move to transfer the action to
a United States Court outside the City of New York.

            D. If the  Contractor  commences  any action  against  the City in a
court located other than in the City and State of New York,  upon request of the
City, the Contractor shall either consent to a transfer of the action to a court
of competent  jurisdiction  located in the City and State of New York or, if the
court where the action is  initially  brought  will not or cannot  transfer  the
action,  the Contractor  shall consent to dismiss such action without  prejudice
and may thereafter  reinstitute the action in a court of competent  jurisdiction
in New York City.

            If any  provision(s) of this Article is held  unenforceable  for any
reason,  each and all other provision(s) shall nevertheless remain in full force
and effect.




                                       25
<PAGE>



            8.2  GENERAL  RELEASE.  The  acceptance  by  the  Contractor  or its
assignees  of the final  payment  under  this  Agreement,  whether  by  voucher,
judgment  of any court of  competent  jurisdiction  or any other  administrative
means,  shall  constitute and operate as a general  release to the City from any
and all claims of and liability to the Contractor arising out of the performance
of this Agreement.

            8.3 CLAIMS AND ACTIONS THEREON

            A. No action at law or  proceeding  in  equity  against  the City or
Department  shall lie or be maintained  upon any claim based upon this Agreement
or arising out of this  Agreement or in any way  connected  with this  Agreement
unless  the  Contractor  shall  have  strictly  complied  with all  requirements
relating to the giving of notice and of information with respect to such claims,
all as herein provided.

            B.  No  action  at law  or  proceeding  in  equity  shall  lie or be
maintained  against  the  Department  or the City upon any claim based upon this
Agreement or arising out of this Agreement unless such action shall be commenced
within six (6) months after the date of final payment  hereunder,  or within six
(6) months of  termination  or conclusion of this  Agreement,  or within six (6)
months of accrual of the cause of action, whichever is earliest.

            C. In the event any claim is made or any  action  brought in any way
relating to the Agreement herein,  the Contractor shall diligently render to the
Department and/or the City of New York without  additional  compensation any and
all assistance  which the Department  and/or the City of New York may require of
the Contractor.

            D. The  Contractor  shall report to the Department in writing within
three (3) working days of the  initiation  by or against the  Contractor  of any
legal action or proceeding in connection with or relating to this Agreement.

            8.4 NO  CLAIM  AGAINST  OFFICERS,  AGENTS  OR  EMPLOYEES.  No  claim
whatsoever  shall  be made by the  Contractor  against  any  officer,  agent  or
employee  of the City  for,  or on  account  of,  anything  done or  omitted  in
connection with this Agreement.

            8.5 WAIVER. Waiver by the Department of a breach of any provision of
this  Agreement  shall not be  deemed to be a waiver of any other or  subsequent
breach  and  shall not be  construed  to be a  modification  of the terms of the
Agreement  unless  and until  the same  shall be  agreed  to in  writing  by the
Department or City as required and attached to the original Agreement.

            8.6 NOTICE.  The Contractor and the Department  hereby designate the
business  addresses  hereinabove  specified  as the  places  where all  notices,
directions  or  communications  from and such party to the other  party shall be
delivered, or to which they shall be mailed. Actual delivery of any such notice,
direction or  communication  to a party at the aforesaid  place,  or delivery by
certified mail shall be conclusive and deemed to be sufficient  service  thereof
upon such



                                       26
<PAGE>



party as of the date such notice  direction or  communication is received by the
party.  Such  address  may be  changed at any time by an  instrument  in writing
executed and  acknowledged  by the party making such change and delivered to the
other party in the manner as specified  above.  Nothing in this section shall be
deemed to serve as a waiver of any  requirements  for the  service  of notice or
process in the institution of an action or proceeding as provided by law.

            8.7 ALL LEGAL  PROVISIONS  DEEMED  INCLUDED.  It is the  intent  and
understanding  of the parties to this Agreement that each and every provision of
law required to be inserted in this Agreement  shall be and is inserted  herein.
Furthermore,  it is hereby  stipulated that every such provision is to be deemed
to be inserted herein, and if, through mistake or otherwise,  any such provision
is not inserted,  or is not inserted in correct form,  then this Agreement shall
forthwith  upon the  application of either party be amended by such insertion so
as to comply strictly with the law and without prejudice to the rights of either
party hereunder.

            8.8 SEVERABILITY.  If this Agreement contains any unlawful provision
not an essential part of the Agreement and which shall not appear to have been a
controlling  or material  inducement  to the making  thereof,  the same shall be
deemed no effect and shall, upon notice by either party, be deemed stricken from
the Agreement without affecting the binding force of the remainder.

            8.9  MODIFICATION.  This Agreement may be modified by the parties in
writing in a manner not materially affecting the substance hereof. It may not be
altered or modified orally.

            8.10 PARAGRAPH  HEADINGS.  Paragraph headings are inserted only as a
matter of convenience and for reference and in no way define,  limit or describe
the scope or intent of this Agreement and in no way affect this Agreement.

            8.11 CONSULTANTS REPORTS. A copy of each consultant report submitted
by a  consultant  to any City  official or to any  officer,  employee,  agent or
representative  of a City  department,  agency,  commission  or  body  or to any
corporation,  association  or entity whose expenses are paid in whole or in part
from the City treasury shall be furnished to the  Commissioner of the department
to which such report was  submitted  or, if not a City  department,  then to the
chief controlling  officer or officers of such other office or entity. A copy of
such report shall also be  furnished  to the  Director of the Mayor's  Office of
Construction  for  matter  related to  construction  or to the  Director  of the
Mayor's Office of Operations for all other matters.

            8.12 VENDEX  QUESTIONNAIRES.  The provision shall apply to contracts
valued at $100,000 or more:

            A. The Contractor  states that the Principal,  Individual,  Business
Entity and Non-for-Profit  Organization  Questionnaires (VENDEX Questionnaires),
as the  case may be,  required  by  Procurement  Policy  Board  Rule 521 and any
regulations promulgated thereunder, have been duly executed and submitted to the
Department. The Contractor understands that the Department's



                                       27
<PAGE>



reliance  upon the  veracity  of the  information  stated  therein is a material
condition to the execution of this Agreement, and that such information is in no
respect misleading.

            B. The Contractor shall submit the applicable VENDEX Questionnaires,
or if  applicable,  an  Affidavit  of No  Change at least  annually  or upon the
renewal of this Agreement.  Any contractor for which submission requirements for
Business  Entities  and  Not-for-Profit  Organizations  apply  shall  submit the
applicable new fully completed  VENDEX  Questionnaires  to the Department  every
three years.

            C. This Agreement  shall be a nullity until the Contractor  complies
with any and all the requirements set forth in Procurement Policy Board Rule 521
and any regulations promulgated thereunder, and the VENDEX Questionnaires.

            8.13 EXTENSION OF TIME - NON-CONSTRUCTION.  Upon written application
by the Contractor,  the Agency Chief Contracting  Officer may grant an extension
of time for  performance  of the contract.  Said  application  must state,  at a
minimum,  in detail,  each cause for  delay,  the date the cause of the  alleged
delay  occurred,  and the  total  number of delay in days  attributable  to such
cause.

            The ruling of the Agency Chief  Contracting  Officer  shall be final
and binding as to the allowance of an extension and the number of days allowed.

            8.14 RESOLUTION OF DISPUTES

            1. Any dispute  arising  out of the  performance  of this  Agreement
between the Department and the Contractor  shall be resolved in accordance  with
this  Section  of  the  contract  and  with  Section  741 of  the  Rules  of the
Procurement Policy Board.

            2. The procedure for resolving any dispute described in this Section
shall be the exclusive means of resolving any such dispute.

            3.  During  the  time the  dispute  is being  presented,  heard  and
considered  pursuant to this Section,  the terms of the contract shall remain in
full force and effect  and the  Contractor  shall  continue  to perform  work in
accordance  with the contract  and as directed by the Agency  Chief  Contracting
Officer.  Failure of the  Contractor  to  continue  the work as  directed  shall
constitute  a waiver by the  Contractor  of any and all claims  being  presented
pursuant to this Section and a material breach of the contract.

            4. PRESENTATION OF DISPUTES TO AGENCY HEAD

            A.          The  Contractor  shall  present its dispute in a written
submission   (hereinafter   referred  to  as  a  "Notice  of  Dispute")  to  the
Commissioner,   hereinafter  Agency  Head  for  an  initial  determination,   in
accordance with the provisions of this Section.


 
                                       28
<PAGE>




            B.          TIME,  FORM AND  CONTENT  OF A  CONTRACTOR'S  NOTICE  OF
DISPUTE  AND THE  AGENCY'S  RESPONSE.  The  Notice  shall  be  submitted  by the
Contractor  to the Agency Head within ten (10) days of  receiving  notice of the
determination  or  action  which is the  subject  of the  dispute.  This  notice
requirement  shall not replace any other  notice  requirements  contained in the
contract.  The  Contractor  shall have an  additional  ten (10) days to submit a
detailed written  submission  pertaining to the dispute.  The written submission
shall include all the facts,  evidence,  documents or other basis upon which the
Contractor relies in support of its position,  as well as a detailed computation
demonstrating  how the amount of money claimed by the  Contractor in the dispute
was  arrived  at.  Within ten (10) days after  receipt of the  detailed  written
submission, the Agency Chief Contracting Officer shall submit to the Agency Head
all materials which he or she deems pertinent to the dispute. Thereafter, either
party may demand of the other the  production of any documents or other material
not already  produced which the demanding  party believes may be relevant to the
dispute. The requested party shall produce all relevant documents.  Any question
as to relevancy  shall be determined by  application  to the Agency Head,  whose
decision  shall be final and conclusive as to both parties.  Willful  failure of
the Contractor to produce any requested  material whose relevancy the contractor
has not  disputed  (or  following  a  determination  by the Agency Head that the
material should be produced)  shall  constitute a final waiver by the Contractor
of its claim.

            C.          AGENCY HEAD  INQUIRY.  The Agency Head shall examine the
material  and may,  in his or her  exclusive  discretion,  convene  an  informal
conference  with the  Contractor  and the Agency  Chief  Contracting  Officer to
resolve  the issue by mutual  consent  prior to  reaching a  determination.  The
Agency Head may seek such  technical or other  expertise as he or she shall deem
appropriate,  including  the use of  neutral  mediators  and  require  any  such
additional  material  from  either or both  parties as he or she deems fit.  The
Agency Head's ability to render, and the effect of a decision  hereunder,  shall
not be impaired by any  negotiations in connection  with the dispute  presented,
whether or not the Agency Head participates therein. Any party to the dispute or
the Agency  Head may compel the  participation  of any other  contractor  with a
contract related to project,  and that Contractor shall be bound by the decision
of the Agency Head.  Any Contractor  [thus] brought into the dispute  resolution
proceeding shall have the same rights to make  presentations  and to seek review
as the initiating Contractor.

            D.          AGENCY  HEAD  DETERMINATION.  Within ten (10) days after
the  receipt of all  materials  and  information  or such  longer time as may be
agreed to by the  parties,  the Agency Head shall render its decision in writing
and shall deliver or send a copy of such decision to the  Contractor  and Agency
Chief Contracting Officer, together with a statement concerning how the decision
may be appealed. Failure to render a decision within twenty (20) days, or within
such longer time as is agreed to by the  parties,  shall be deemed  rejection of
the  claim  for  purposes  of  presenting  the  claim  to the  Contract  Dispute
Resolution Board.

            E.          FINALITY  OF AGENCY  HEAD  DECISION.  The Agency  Head's
decision  shall be final and binding on both  parties,  unless  presented to the
Contract Dispute Resolution


 
                                       29
<PAGE>



Board pursuant to these rules.  The City may not take a petition from a decision
of the Agency Head to the Contract Dispute Resolution Board. However, should the
Contractor take such a petition,  the City may seek, and the Board may render, a
determination  less  favorable to the  Contractor and more favorable to the City
than the decision of the Agency Head.

            5. CONTRACT  DISPUTES  RESOLUTION  BOARD.  There shall be a Contract
Dispute Resolution Board composed of:

            a.          the City Chief  Procurement  Officer or a designee;  who
shall be the Chairperson of the Board;

            b.          an employee of another City agency, having the requisite
background  to consider  and  resolve  the merits of the  dispute  (who shall be
selected by the City Chief Procurement Officer from a prequalified panel of such
employees); and

            c.          a neutral person with appropriate expertise. This person
shall be  selected by the City Chief  Procurement  Officer  from a  prequalified
panel  of  individuals  approved  by  the  Procurement  Policy  Board  with  the
appropriate background to act as decision-makers in a dispute.

            6.  PRESENTATION OF DISPUTE TO THE  COMPTROLLER.  Before any dispute
may be brought by the Contractor to the Contract Dispute  Resolution  Board, the
Contractor  must  first  present  its  claim to the  Comptroller  for his or her
review, investigation and possible adjustment.

            A.          TIME FORM AND  CONTENT OF  NOTICES.  Within  twenty (20)
days of its  receipt of a decision  by the Agency  Head,  the  Contractor  shall
submit to the  Comptroller  a Notice of Claim  regarding  its  dispute  with the
agency.  The Notice of Claim  shall  consist of (i) a written  statement  of the
substance  of the dispute and why the dispute was wrongly  decided by the Agency
Head;  (ii) a copy of the written  decision of the Agency Head;  (iii) copies of
all materials submitted by the Contractor to the agency, including the Notice of
Dispute and the detailed  written  submission  pertaining  to the  dispute.  The
Contractor  may not present to the  Comptroller  in this Notice any material not
presented to the Agency Head, except at the request of the Comptroller.

            B.          AGENCY RESPONSE. The Comptroller shall notify the agency
of receipt of the notice of Claim.  Within five (5)  business  days,  the agency
shall make available to the Comptroller  copies of all material submitted by the
agency to the Agency Head in connection with the dispute at issue.

            C.          COMPTROLLER    INVESTIGATION.    The   Comptroller   may
investigate the claim in dispute and, in the course of such  investigation,  may
exercise  all powers  provided  in section  7-201 and 7-203 of the New York City
Administrative  Code. In addition,  the  Comptroller may demand of either party,
and such party shall provide,  whatever  actional material the comptroller deems
pertinent to the claim, including original business records of the


 
                                       30
<PAGE>



Contractor.  Such demand  shall be made within  fifteen  (15) days of receipt of
agency  material.  Willful  failure of the Contractor to produce within ten (10)
days any material  requested by the Comptroller shall constitute a waiver by the
Contractor  of  its  claim.  The  Comptroller  may  also  schedule  an  informal
conference to be attended by the  Contractor,  agency  representatives,  and any
other personnel desired by the Comptroller.

            D.          OPPORTUNITY  OF  COMPTROLLER  TO  COMPROMISE  OR  ADJUST
CLAIM.  The Comptroller  shall have forty-five (45) days from his or her receipt
of all materials  referred to in paragraph (c) to investigate the dispute claim.
The period for investigation and compromise may be further extended by agreement
between the  Contractor  and the  Comptroller,  to a maximum of ninety (90) days
from the Comptroller's receipt of the materials.  The Contractor may not present
its  petition  to the  Contract  Dispute  Resolution  Board until the period for
investigation  and  compromise  delineated  in  this  section  has  expired.  In
compromise or adjusting any claim  hereunder,  the Comptroller may not revise or
disregard the terms of the contract between the parties.

            7. PETITION TO CONTRACT DISPUTE  RESOLUTION  BOARD. In the event the
claim has not been  settled or  adjusted  by the  Comptroller  within the period
provided in subsection (6) of this section, the Contractor, within ten (10) days
thereafter,  may petition the Contract  Dispute  Resolution  Board to review the
Agency Head determination.

            A.          FORM AND CONTENT PETITION BY CONTRACTOR.  The Contractor
shall present its dispute to the Contract  Dispute  Resolution Board in the form
of a  Petition,  with  copies to the Agency  Head,  Corporation  Counsel and the
Comptroller.  Such Petition  shall include (i) a brief written  statement of the
substance of the dispute and the  reason(s)  the dispute was wrongly  decided by
the Agency Head; (ii) a copy of the written  decision by the Agency Head;  (iii)
copies of all material  submitted by the Contractor to the  Comptroller.  Within
fifteen (15) days of its receipt of the Petition, the agency shall report to the
brief written  statement of the  Contractor  and make available to the Board all
material it submitted to the Agency Head and Comptroller.

            B.          FURTHER   PROCEEDINGS.   The  Board  shall   permit  the
Contractor to present its case by the  submission of memoranda,  briefs and oral
argument.   The  Contractor   may  not  however,   support  its  case  with  any
documentation  or other  material  which was not presented to the Agency Head or
the  Comptroller.  The Board shall also permit the Agency to present its case in
response to the  Contractor  by the  submission  of  memoranda,  briefs and oral
document.  If requested by the Corporation Counsel, the Comptroller will provide
reasonable assistance in the preparation of the agency's case. The Board, at its
discretion,  may seek  such  technical  or  other  expertise  as it  shall  deem
appropriate and any such  additional  material from either or both parties as it
deems fit.

            C.          CONTRACT DISPUTE RESOLUTION BOARD DETERMINATION.  Within
thirty (30) days of the conclusion of all written submission and oral arguments,
the Board shall render a written decision resolving the dispute. In an unusually
complex case, the Board may render its


 
                                       31
<PAGE>



decision in a longer period of time, not to exceed sixty (60) days, and shall so
advise the parties at the commencement of this period. The Board's decision must
be consistent  with the terms of the contract  between the parties.  In reaching
its  decision,  the Board shall  accord no  precedential  significance  to prior
decisions of the Board involving other non-related contracts.

            D.          NOTIFICATION  OF  CONTRACT   DISPUTE   RESOLUTION  BOARD
DECISION.  The Board shall send a copy of its  decision to the  Contractor,  the
Agency Chief Contracting Officer and the Comptroller.

            E.          FINALITY OF CONTRACT DISPUTE  RESOLUTION BOARD DECISION.
The Board's decision of a Contractor's appeal shall be final and binding on both
parties,  except to the extent that it may be reviewable in accordance  with the
balance  of this  subsection.  The  Contractor  may seek  review of the  Board's
decision solely in the form of a challenge,  made within four months of the date
of the Board's  decision,  in a court of competent  jurisdiction of the State of
New York,  County of New York,  under the procedures and rules applicable in the
Court,  and the City may then  cross-appeal.  Such  review by the Court shall be
limited to the  question of whether or not the Board's  decision was obtained or
affected by fraud,  bad faith,  or palpable  error.  No evidence or  information
shall be introduced or relied upon in such proceeding which was not presented to
the Board in accordance with this rule. In any such proceeding the City may seek
and the  Court  may  render a  decision  more  favorable  to the City  than that
rendered by the Contract Dispute Resolution Board.

            F.          Any termination,  cancellation, or alleged breach of the
contract  prior to or during the  pendency of any  proceedings  pursuant to this
Section  shall not  affect or impair the  ability of the Agency  Head or Dispute
Resolution Board to make a binding and final decision pursuant to this section.

            8.15 CONTRACT NAMES

            A.          Changes  may be  made  to  this  contract  only  as duly
authorized  by the  Agency  Chief  Contracting  Office  or his or her  designee.
Vendors  deviating  from  the  requirements  of an  original  purchase  order or
contract  without a duly approved  change order  document,  or written  contract
modification  or  amendment,  do  so  at  their  own  risk.  All  such  changes,
modifications and amendments will become a part of the original contract.

            B.          Contract changes will be made only for work necessary to
complete  the work  included  in the  original  scope of the  contract,  and for
non-material changes to the scope of the contract. Changes are not permitted for
any material  alteration in the scope of work.  Contract changes may include any
contract revision deemed necessary by the Contracting Officer.

            C.          The Contractor  shall be entitled to a price  adjustment
for extra work performed  pursuant to a written change order. If any part of the
contract work is necessarily  delayed by a charge order,  the contractor will be
entitled to an extension of time for performance. Adjustments


 
                                       32
<PAGE>



to  price  shall  be  computed  in one or more  of the  following  ways:  (i) by
agreement of a fixed  price;  (ii) by unit  process  specified in the  contract;
(iii) by time and material  record;  and/or (iv) in any other manner approved by
the City Chief Procurement Officer.

            D.          Where the cost of the charge  order has been  negotiated
in  the  absence  of  established  cost  history,   the  costs  are  subject  to
verification  by post audit.  If the  post-audit  reveals that the  Contractor's
costs for the change order work were  inaccurately  stated during  negotiations,
the agency shall recoup the amount by which the costs were  inaccurately  stated
by  proportionally  reducing the price of the change  order.  This remedy is not
exclusive and in addition to all other rights and remedies of the City.

            E.          Except  in  the  case  of  requirements  contracts,  any
contract increases which cumulatively  exceed the greater of 10% or $50,000 must
be  approved  in writing by the City Chief  Procurement  Officer.  Any  contract
amendment  which either amends a unit price,  cancels  required units, or adds a
new type of unit item to the contract  must be approved in writing by the Agency
Chief Contracting Officer.

            8.16 NO DAMAGE FOR DELAY. The Contractor agrees to make no claim for
damages for delay in the  performance of this Contract  occasioned by any act or
omission to act of the City or any of its  representatives,  and agrees that any
such claim shall be fully  compensated  for by an  extension of time to complete
performance of the work as provided herein.

            8.17 PROMPT PAYMENT

            A.          The Prompt  Payment  provisions  set forth in Chapter 6,
Section 661 of the Procurement  Policy Board Rules in effect at the time of this
solicitation  will be  applicable  to  payments  made under this  contract.  The
provisions require the payment to contractors of interest on payments made after
the required payment date except as set forth in subdivisions c(3) and c(2), (3)
and (5) of Section 661 of the Rules.

            B.          The  contractor  must submit a proper invoice to receive
payment,  except where the contract provides that the contractor will be paid at
predetermined  intervals  without having to submit an invoice for each scheduled
payment.

            C.          Determination of interest due will be made in accordance
with the  provisions  of Section 661 of the  Procurement  Policy Board Rules are
General Municipal Law 3-a.





                                       33
<PAGE>



                                   ARTICLE IX

                                EQUAL EMPLOYMENT

            9.1 PAYOR'S EXECUTIVE ORDER NO. 50

            A.          This  Agreement  is  subject  to  the   requirements  of
Executive  Order  No.  50  (1980)  as  revised  ("E.O.  50") are the  Rules  and
Regulations promulgated thereunder. No Contract will be awarded unless and until
these  requirements  have been complied with in their entirety.  By signing this
Contract, the Contractor agrees that it:

               (1) will not engage in any  unlawful  discrimination  against any
employee or applicant for employment  because of race,  creed,  color,  national
origin, sex, age, disability, marital status, or sexual orientation with respect
to all employment decisions including,  but not limited to recruitment,  hiring,
upgrading,  demotion,  downgrading,  transfer,  training,  rates of pay or other
forms of compensation,  layoff, termination,  and all other terms and conditions
of employment;

               (2) the Contractor  agrees that when it  subcontracts it will not
engage in any unlawful  discrimination in the selection of subcontractors or the
basis of the owner's race, color, creed,  national origin, sex, age, disability,
marital  status  or  sexual  orientation  or  that  it is an  equal  opportunity
employer;

               (3)  will  state  in  all  solicitations  or  advertisements  for
employees placed by or on behalf of the Contractor that all qualified applicants
will receive  consideration for employment without regard to race, creed, color,
national origin, sex, age, disability,  marital status or sexual discrimination;
or that it is an equal employment opportunity employer;

               (4) will send to each labor  organization  or  representative  of
workers with which is has a collective bargaining agreement or other contract or
memorandum  of  understanding,  written  notification  of its  equal  employment
opportunity  commitments under E.O. 50 and the rules and regulations promulgated
thereunder; and

               (5)  will  furnish  all  information  and  reports  including  an
Employment  Report  before the award of the Contract  which are required by E.O.
50, the rules and regulations promulgated thereunder, and orders of the Director
of the Bureau of Labor Services ("Bureau"), and will permit access to its books,
records  and  accounts  by the  Bureau  for the  purposes  of  investigation  to
ascertain compliance with such rules, regulations, and orders.

            Nothing  contained  in this  section  shall be  construed to bar any
religious or  denominational  institution or  organization,  or any organization
operated for charitable or educational purposes,  which is operated,  supervised
or controlled by or in connection with a religious  organization,  from limiting
employment or giving preference to persons of the same



                                       34
<PAGE>



religious or denomination or from making such selection as is calculated by such
organization to promote the religious  principles for which it is established or
maintained.

            B.          The  Contractor  understands  that in the  event  of its
noncompliance with the  nondiscrimination  clauses of this Agreement or with any
such  rules,  regulations  or orders,  such  noncompliance  shall  constitute  a
material breach of this Agreement and  noncompliance  with E.O. 50 and the rules
and  regulations  promulgated  thereunder.  After a hearing held pursuant to the
rules of the Bureau,  the Director may direct the imposition by the  contracting
agency head of any or all of the following sanctions:

                        (1)         disapproval of the Contractor;
                        (2)         suspension or termination of the Agreement;
                        (3)         declaring the Contractor in default; or
                        (4)         in lieu  of any of the foregoing sanctions, 
the Director may impose an employment program.

            C.          The  Director  of  the  Bureau  may   recommend  to  the
contracting  agency head that a Board of Responsibility be convened for purposes
of declaring a contractor who has  repeatedly  failed to comply with E.O. 50 and
the rules and regulations promulgated thereunder to be nonresponsible.

            D.          The  Contractor  agrees to include the provisions of the
foregoing paragraphs in every subcontract or purchase order in excess of $50,000
to which it  becomes  a party,  unless  exempted  by E.O.  50 and the  rules and
regulations promulgated thereunder, so that such provisions will be binding upon
each  subcontractor or vendor. The Contractor will take such action with respect
to any  subcontract  or purchase order as may be directed by the Director of the
Bureau of Labor  Services  as a means of  enforcing  such  provisions  including
sanctions for noncompliance.

            E.          The Contractor  further agrees that it will refrain from
entering into any contract or contract  modification  subject to E.O. 50 and the
rules and regulations  promulgated thereunder with a subcontractor who is not in
compliance  with the  requirements  of E.O.  50 and the  rules  and  regulations
promulgated thereunder.

            9.2 WHERE  REQUIRED BY NEW YORK STATE  LABOR LAW  SECTION  220-E THE
CONTRACTOR AGREES:

            A.          That in the hiring of employees for the  performance  of
work under this Agreement or any subcontract hereunder,  neither the Contractor,
subcontractor,   nor  any  person  acting  on  behalf  of  such   Contractor  or
subcontractor  shall by reason of race,  creed,  color,  sex or national  origin
discriminate  against any citizen of the State of New York who is qualified  and
available to perform the work to which the employment relates;



 
                                       35
<PAGE>



            B.          That  neither  the  Contractor,  subcontractor,  nor any
person  on  behalf  thereof  shall,  in  any  manner,  discriminate  against  or
intimidate any employee  hired for the  performance of work under this Agreement
on account of race, creed, color, sex or national origin;

            C.          That there may be  deducted  from the amount  payable to
the  Contractor  by the City under this  Agreement a penalty of five dollars for
each person for each  calendar  day during  which such person was  discriminated
against or intimidated in violation of the provisions of this Agreement; and

            D.          That this Agreement may be canceled or terminated by the
City and all moneys  due or to become  due  hereunder  may be  forfeited,  for a
second on any  subsequent  violation of the terms and conditions of this section
of the Agreement.

            E.          The aforesaid  provisions of this section covering every
contract for or on behalf of the State or a  municipality  for the  manufacture,
sale or  distribution  of materials,  equipment or supplies  shall be limited to
operations performed with the territorial limits of the State of New York.

            9.3 WHERE  REQUIRED  BY NEW YORK CITY  ADMINISTRATIVE  CODE  SECTION
6-108 THE CONTRACTOR AGREES THAT:

            A.          It shall  be  unlawful  for any  person  engaged  in the
construction,  alteration or repair of buildings or engaged in the  construction
or repair of  buildings or engaged in the  construction  or repair of streets or
highways  pursuant  to a contract  with the City or engaged in the  manufacture,
sale or distribution of materials,  equipment or supplies pursuant to a contract
with the City to refuse to employ or to refuse to continue in any employment any
person on account of the race, color or creed of such person.

            B.          It shall be  unlawful  for any  person  or any  servant,
agent,  or employee of any person,  described in subdivision  (A) above, to ask,
indicate or transmit  orally or in writing,  directly or  indirectly,  the race,
color,  or creed or  religious  affiliation  of any person  employed  or seeking
employment from such person, firm or corporation.

            C.          Disobedience of the foregoing provisions shall be deemed
a violation of a material provision of this Agreement.

            D.          Any  person,  or the  employee,  manager  or owner of or
officer of such firm or  corporation  who shall violate any of the provisions of
this section shall, upon conviction  thereof,  be punished by a fine of not more
than one hundred  dollars or by  imprisonment  for not more than thirty days, or
both.





                                       36
<PAGE>



                                    ARTICLE X

                                    APPROVALS

            10.1 PROCUREMENT POLICY BOARD RULES. This contract is subject to the
Rules of the  Procurement  Policy  Board of the City of New York dated August 1,
1990.  In the event of a conflict  between  said Rules and a  provision  of this
contract, the Rules shall take precedence.

            10.2 THE CITY OF NEW YORK. This Agreement shall not become effective
or binding unless:

            A.          authorized by the Mayor;  approved  pursuant to New York
City Charter and  Procurement  Policy Board Rules for  contracts  not subject to
public  betting;  and the Comptroller  shall have endorsed his certificate  that
there remains  unexpended and unapplied a balance of the  appropriation of funds
applicable  hereto  sufficient  to pay the estimated  expense of executing  this
Agreement; and

            B.          approved  by the Mayor  pursuant  to the  provisions  of
Executive  Order No. 42, dated October 9, 1975 in the event the Executive  Order
requires such approval; and

            C.          certified by the Mayor (Mayor's Fiscal Committee created
pursuant to  Executive  Order No. 43, dated  October 14, 1975) that  performance
thereof will be in accordance with the City's financial plan.

            D.          approved by the New York State  Financial  Control Board
("Board") pursuant to the New York State Financial Emergency Act for the City of
New York, as amended (the "Act"), in the event regulations of the Board pursuant
to the Act require such approval.

            E.          it has been  authorized by the Mayor and the Comptroller
shall have endorsed his or her  certificate  that there remains  unexpended  and
unapplied a balance of the appropriation of funds applicable  thereto sufficient
to pay the estimated expense of carrying out this Agreement.

            The  requirements  of  this  section  of the  contract  shall  be in
addition  to,  and not in lieu  of,  any  approval  or  authorization  otherwise
required  for this  contract to be  effective  and for the  expenditure  of City
funds.

            10.3 OTHER  APPROVALS OR  AUTHORIZATIONS.  The  requirement  of this
Article  shall  be in  addition  to,  and  not  in  lieu  of,  any  approval  or
authorization  otherwise required for this Agreement to be effective and for the
expenditure of City funds.





                                       37
<PAGE>



                                   ARTICLE XI

                            ANTI-APARTHEID PROVISION

I.          ANTI-APARTHEID PROVISIONS FOR NON-COMPETITIVELY

                                  BID CONTRACTS
                                  -------------

                     NOTICE FOR ALL PROSPECTIVE CONTRACTORS
                     --------------------------------------

            Local Law No. 19 of 1985 became effective on July 13, 1985 and added
section   343-11.C   (subsequently   recodified   as   section   6-115)  to  the
Administrative  Code of the City of New York. The Local Law provides for certain
restrictions  on City  contracts to express the  opposition of the people of the
City of New York to the policy of  apartheid  and to encourage  companies  doing
business in South Africa and Namibia* support political and social change.

            The City  Council  subsequently  accepted  amendments  adding to the
provisions  of Local Law No.  19,  which  were  signed  into law by the Mayor on
December 30,  1986,  as Local Law No. 81 of 1986.  On July 25,  1990,  the Mayor
signed into law further amendments to the  anti-apartheid  law, as Local Law No.
49 of 1990.

            Pursuant to the aforementioned Local Laws,  prospective  contractors
for  contracts  to  provide   goods,**   services  or   construction   involving
expenditures of an amount greater than the amounts established  pursuant to City
Charter  Section 314(b) and (c) are asked to sign a rider in which they covenant
and  represent,  as a material  condition of their  contract that they and their
affiliates*** do not engage in a number of specified activities related to South
Africa. In addition,  in the case of contracts for the supply of motor vehicles,
heavy  equipment,  electronic  data processing  equipment and software,  copying
machines and petroleum  products,  contractors are asked to certify or provide a
certification  from the  manufacturer  or refiner  does not engage in such South
Africa-related activities. (See Article I, Part B.)

            Prospective   contractors   are  not  required  to  agree  to  these
conditions.  However,  if the lowest  responsible  bidder  does not agree to the
conditions, the contracting agency shall not award

- -------------------
*     Activity in Namibia that  occurred on or after March 21, 1990 is no longer
      covered by the City's anti-apartheid law.
**    Local Law No. 49 amends the  anti-apartheid  law  deleting  the  exemption
      applicable  to  contractors  whose sole  activity  in South  Africa is the
      manufacturing, processing and distribution of food and medical supplies.
***   Local Law No. 49 expands the applicability of the anti-apartheid  order to
      the contractor's corporate family.



                                       38
<PAGE>



the contract to that bidder unless the agency head certifies in writing that the
contract is necessary  for the agency to perform its  functions  and there is no
other   responsible   contractor  who  will  supply  such  goods,   services  or
construction of comparable quality at a comparable price.

            The City  reserves  the right to take into  account  the  process of
selecting a  contractor  any direct or indirect  relationship  of a  perspective
contractor may have related to business  activity in South Africa.  The right is
not limited to the  consideration  of specific south  Africa-related  activities
covered by the express terms of this Article.

            Part A.     In accordance with Section 6-115  of  the Administrative
                        Code of the  City of New  York,  the  Contractor  hereby
                        covenants and represents:

            1)          that the Contractor and its affiliates  shall not during
                        the term of this contract  sell or agree to sell,  goods
                        or services  directly to the  following  agencies of the
                        South  African  government  or directly to a corporation
                        owned or controlled by such  government and  established
                        expressly  for the purposes of procuring  such goods and
                        services for such specific agencies.

                        (a)         the police,
                        (b)         the military
                        (c)         the prison system
                        (d)         the  Ministry of Home  Affairs and  National
                                    Education,
                        (e)         the  Ministry of Education  and  Development
                                    Aid,  including the  development  boards and
                                    the rural development boards
                        (f)         the Ministry of Justice
                        (g)         the Ministry of  Constitutional  Development
                                    and Planning,
                        (h)         the Ministry of Law and Order,
                        (i)         the Bureau for Information,
                        (j)         the Ministry of Manpower,
                        (k)         any  other  agency  of  the  South   African
                                    government,   including   the   governmental
                                    agencies  of the  "homelands"  are any other
                                    political subdivisions of such government,
                        (l)         the  Armaments  Development  and  Production
                                    Corporation (ARMSCCR),  and its subsidiaries
                                    Nimrod, Atlas Aircraft Corporation,  Eloptro
                                    (Pty) Ltd.,  Kertser  (Pty)  Ltd.,  Infoplan
                                    Ltd.,  Lyttleter   Engineering  Works  (Pty)
                                    Ltd.,  Naschem  (Pty) Ltd.,  Pretoria  Metal
                                    Pressing  (Pty)  Ltd.,  Somchem  (Pty) Ltd.,
                                    Swartklip  Products  (Pty)  Ltd.,   Telacast
                                    (Pty) Ltd., and Musgrave  Manufacturers  and
                                    Distributors,
                        (m)         the national intelligence services,
                        (n)         the Council for  Scientific  and  Industrial
                                    Research,
                        (o)         the Electricity Supply Commission (ESCCM),
                        (p)         the  South   African   Coal,   Oil  and  Gas
                                    Corporation  (Sasol Limited or Sasol 1, 2 or
                                    3),



                                       39
<PAGE>



                        (q)         the Atomic Energy Corporation (Ltd.), or

                        (r)         the  Southern  Oil  Exploration  Corporation
                                    (Soeker).

            2)          In the case of a contract to supply goods,  that none of
                        the goods to be supplied to the City originated in South
                        Africa.

            3)          That  the  Contractor  and  its  affiliates  do  not  do
                        business****  or that the  Contractor and its affiliates
                        are  actively   engaged  in  the   withdrawal  of  their
                        operations  from South  Africa  and  within six  months,
                        provided,  however,  that  if  the  Contractor  and  its
                        affiliates   have   withdrawn   or  are  so  engaged  in
                        withdrawing  their  operations  from  South  Africa  and
                        maintain a presence in South Africa after such six month
                        period  solely  for the  purpose  of  liquidating  their
                        business,  they shall not be eligible for that reason to
                        make the certification provided for in this Part.

            4)          That,  except as provided in section 6 of this Part, the
                        Contractor  shall  not  make  new  investments  in South
                        Africa, and that if at any time during the course of the
                        contract  the  Contractor  acquires  an entity  which is
                        doing  business in South Africa,  the  Contractor  shall
                        initiate withdrawal of its acquisition's operations from
                        South Africa.

            5)          That,  except as provided in section 6 of this Part, the
                        Contractor shall not enter into any new agreement with a
                        South African entity  allowing the use of its trademark,
                        copyright or patent by such entity; furthermore, that it
                        does not provide  goods or services to any South African
                        entity pursuant to any non-equity agreement.

            6)          That  the  provisions  of  Sections  4 and 5  concerning
                        investments,     agreements    concerning    trademarks,
                        copyrights and patents, and non-equity  agreements shall
                        not apply to ownership of or  agreements  with  entities
                        whose  presence  in South  Africa  is for the  following
                        purposes:  (i) the activities of religious,  educational
                        or charitable organizations; (ii) activities intended to
                        promote  the  exchange  of  information,  including  the
                        publication  or sale of  newspapers,  magazines,  books,
                        films, television programming,  photographs,  microfilm,
                        microfiche and similar materials; (iii) the gathering or
                        dissemination  of information by news media  organizers;
                        and (iv) the  providing of  telecommunications  and mail
                        services not involving the sale or leasing of equipment.

            7)          That  this  certification  does not apply to the sale of
                        goods or  services  to an agency  of the  South  African
                        government  covered in  subsections  (a)  through (o) of
                        section

- --------
****  A Contractor is not eligible to certify that it and its affiliates "do not
      do business in South Africa" if the contractor or any of its affiliates is
      involved in any of its activities covered by Section 1 of Part C.



                                       40
<PAGE>



                        1 of this Part when  such  sale is  provided  for by the
                        terms of a contract  entered into prior to July 13, 1985
                        (the  effective date of Local Law 19), but it does apply
                        to any  increase  in the  amount  of goods  or  services
                        supplied  to  such  a  covered  agency  pursuant  to any
                        amendment,  modification or extension of such a contract
                        if the amendment,  modification  or extension was agreed
                        to on or after July 13, 1985.

            8)          That  this  certification  does not apply to the sale of
                        goods or  services  to an agency  of the  South  African
                        government  covered in  subsections  (d) through (j) and
                        (i) through (4) of section 1 of this Part when such sale
                        is provided for by the terms of a contract  entered into
                        prior to February 28, 1987 (the  effective date of Local
                        Law 81),  which amends Local Law 19 but it does apply to
                        any increase in the amount of goods or services supplied
                        to such a  covered  agency  pursuant  to any  amendment,
                        modification  or  extension  of such a  contract  if the
                        amendment, modification or extension was agreed to on or
                        after February 28, 1987.

            Part B.     The  following  provision  applies only to contracts for
                        the   supply  of  motor   vehicles,   heavy   equipment,
                        electronic  data  processing   equipment  and  software,
                        copying machines and petroleum products:

                        In order for the  contractor to be eligible to sign this
                        anti-apartheid rider, the contractor must either certify
                        or  provide a  certificate  to the  Department  from the
                        manufacturer or refiner or product to be supplied to the
                        City  that  such   manufacturer   or  refiner   and  its
                        affiliates are in compliance with the terms set forth in
                        Article I and II of this rider.  Any such contractor who
                        signs this rider shall be deemed to be  certifying  with
                        respect  to  such   supplier  or  refiner   unless  such
                        contractor  attaches to the contract a separate  copy of
                        this rider signed by such  manufacturer or refiner.  For
                        the purpose of the  certificate  made by or with respect
                        to such refiner or manufacturer,  the term  "contractor"
                        as used in Articles I and II shall be deemed to refer to
                        such manufacturer or refiner.

            Part C.     For  purposes  of  this  anti-apartheid  provision,  the
                        following terms shall have the following meanings:

            1.          An entity shall be  considered  to have  "withdrawn  its
                        operations from South Africa" if:

                        (a)         it does not  maintain  any office,  plant or
                                    employee in South  Africa other than for the
                                    following  purposes:  (i) the  activities of
                                    religious,    educational    or   charitable
                                    organizations;  (ii) activities  intended to
                                    promote   the   exchange   of   information,
                                    including   the   publication   or  sale  of
                                    newspapers,    magazines,   stocks,   films,
                                    televisions    programming,     photographs,
                                    microfilm,     microfiche,    and    similar
                                    materials;    (iii)   the    gathering    or
                                    dissemination of information by



                                       41
<PAGE>



                                    news  media  organizations;   and  (iv)  the
                                    providing  of  telecommunications  and  mail
                                    services not  involving  the sale or leasing
                                    of equipment.

                        (b)         it has no investments in South Africa; and

                        (c)         it does not provide goods or services to any
                                    South   African   entity   pursuant  to  any
                                    non-equity agreement.

            2.          "Affiliates"  of a  Contractor  shall  mean  the  parent
                        company of the Contractor,  and any  subsidiaries of the
                        parent company, and any subsidiaries of the Contractor.

            3.          "Parent  company"  shall  mean an entity  that  directly
                        controls the Contractor.

            4.          "Subsidiary"  shall  mean an entity  that is  controlled
                        directly,    or   indirectly   through   one   or   more
                        intermediaries,  by a  Contractor  or  the  Contractor's
                        parent company.

            5.          "Control" shall mean holding five percent or more of the
                        outstanding  voting  securities  of  a  corporation,  or
                        having an interest of five  percent or more in any other
                        entity.

            6.          "Entity"  shall mean a  partnership,  association,  join
                        venture, company, corporation or any other form of doing
                        business.

            7.          "South African entity" shall mean an entity organized in
                        South  Africa,  or a branch or office in South Africa of
                        an entity which is domiciled or organized  outside South
                        Africa.

            8.          "Investment"  shall  mean the  beneficial  ownership  or
                        control of a  controlling  interest  in a South  African
                        entity, but shall not include the purchase of securities
                        of a South African entity for a customer's account.

            9.          "non-equity agreement" shall mean a license,  franchise,
                        distribution  or other  written  agreement  pursuant  to
                        which an entity  provides  management,  maintenance,  or
                        training services directly to a South African entity, or
                        supplies  goods  directly to a South African  entity for
                        distribution by such South African entity, or for use as
                        component  parts in the  manufacture  of other  goods by
                        such South African  entity.  In addition,  a "non-equity
                        agreement" shall mean an original manufacturer agreement
                        ("O.E.M.   agreement")   for   equipment   sold   by   a
                        manufacturer     of     computers,      copiers,      or
                        telecommunications  equipment,  which  provides  for  or
                        authorizes the sale of such equipment,  alone or as part
                        of a  finished  product,  to a South  Africa  entity.  A
                        company  shall  be  deemed  to  be  providing  goods  or
                        services  to a  South  African  entity  pursuant  to  an
                        original equipment manufacturer



                                       42
<PAGE>



                        agreement in accordance  with the following  definitions
                        and under the following circumstances:

                        a.          "Company #1 includes the company which seeks
                                    to enter a contract with a City agency,  and
                                    is  determining  whether it is  qualified to
                                    sign the City's  anti-apartheid  rider,  and
                                    all  "affiliates" of that company as defined
                                    in section 2 of this Part.

                        b.          "Sale includes lease or rental of equipment.

                        c.          An. O.E.M. agreement is an agreement between
                                    a  manufacturer  (Company  #1)  and  another
                                    manufacturer,    a    distributor,    or   a
                                    value-added reseller (Company #2), such that
                                    Company  #1  provides  products  (which  may
                                    include     parts,     components     and/or
                                    subassemblies)  and  authorized  the sale of
                                    such  products  Company  #2 under any of the
                                    following circumstances.

                                    1)          Company  #1  makes a sale of its
                                                equipment to Company #2,  which,
                                                with  or  without  making  minor
                                                modifications  to the equipment,
                                                privately  labels  and seeks it.
                                                An  example  would be an  O.E.M.
                                                agreement   whereby  Company  #2
                                                purchases a copier from  Company
                                                #1,  and  resells it as a copier
                                                under its own brand  name,  with
                                                or  without  having  first  made
                                                minor   modifications   to   the
                                                copier's packaging.

                                    2)          Company  #1  makes a sale of its
                                                equipment   to  Company,   which
                                                provides substantial added value
                                                to Company  #2's added value may
                                                be  major  application  software
                                                and/or     special      hardware
                                                integrated   into  the  product.
                                                Examples include:

                                                a)          an O.E.M.  agreement
                                                            whereby  Company  #2
                                                            adds         banking
                                                            application software
                                                            to   Company    #1's
                                                            personal   computer,
                                                            marketing        the
                                                            resulting product as
                                                            a   banking   teller
                                                            station        under
                                                            Company  #2's  brand
                                                            name.

                                                b)          an O.E.M.  agreement
                                                            whereby  Company  #2
                                                            embeds a subassembly
                                                            purchased       from
                                                            Company  #1, such as
                                                            a  disk   drive   or
                                                            telecommunications
                                                            multiplexor,    into
                                                            Company         #2's
                                                            computer      system
                                                            under  its own brand
                                                            name.

                                    3)          Company   #1  makes  a  sale  of
                                                Company   #2,   which    resells
                                                Company    #1's   product   with
                                                Company  #1's name still  intact
                                                on the product. An example would
                                                be an O.E.M.  agreement  whereby
                                                Company #2



                                       43
<PAGE>



                                                sells    Company    #1's    word
                                                processor and licensed  software
                                                as    an    authorized    dealer
                                                (exclusive or  non-exclusive) of
                                                Company #1.

                        d.          An O.E.M.  agreement for equipment sold by a
                                    manufacturer   of   computers,   copiers  or
                                    telecommunications  equipment is  considered
                                    to provide for or authorize the sale of such
                                    equipment,  alone or as part of a  furnished
                                    product,  to South African  entity if any of
                                    the following conditions is met:

                                    1)          The O.E.M. agreement states that
                                                Company  #2 may  sell  equipment
                                                made  by  Company  #1  (with  or
                                                without  modification by Company
                                                #2) in South Africa.

                                    2)          The  equipment  covered  by  the
                                                agreement (as sold by Company #1
                                                after  modification  by  Company
                                                #2, if any is made)  falls under
                                                one    of     the     designated
                                                classifications  governed by the
                                                Export   Administration  Act  of
                                                1979 (50  U.S.C.  section  2401)
                                                and   the   associated   federal
                                                regulations  for Electronics and
                                                Precision Instruments (15 C.F.R.
                                                section  795.1,  Supp.  1, Group
                                                5),  such that  Company #1 knows
                                                of resale or distribution of the
                                                equipment  to  South  Africa  by
                                                Company #2 and  assists  Company
                                                #2   in    procuring    required
                                                governmental  authorizations for
                                                such resale or distribution.

                                    3)          Company #1 has actual  knowledge
                                                of resale or distribution of the
                                                equipment  to  South  Africa  by
                                                Company  #2 and has  not  either
                                                terminated    its    contractual
                                                arrangement   with   Company  #2
                                                concerning   such  equipment  or
                                                otherwise  prohibited Company #2
                                                from  making  further  resale or
                                                distribution   of  Company  #1's
                                                equipment to South Africa.

II.         COMPREHENSIVE ANTI-APARTHEID ACT OF 1986, EXPORT
            ADMINISTRATION ACT, AND ARMS EXPORT CONTROL ACT
            PROVISIONS FOR COMPETITIVE BID CONTRACTS
            ----------------------------------------

            The  Contractor  hereby  covenants  and  represents  that it and its
affiliates have not within the twelve months prior to the award of such contract
violated,  and  shall  not  during  the  period of this  contract  violate,  the
provisions  of  the  Comprehensive   Anti-Apartheid  Act  of  1986,  the  Export
Administration Act of 1979 as amended (50) U.S.C.  ss.2401, ET SEQ.) or the Arms
Export Control Act of 1976 as amended (22 U.S.C.  ss.2778)  respecting  business
activity in the Republic of South Africa.




                                       44
<PAGE>



III.        ENFORCEMENT OF ARTICLES I AND II

            A. The Contractor agrees that the covenants and  representations  in
Article I above  are  material  conditions  of this  contract.  In the event the
Department  receives  information  that the  Contractor,  or a  manufacturer  or
refiner subject to such provisions in accordance with Part B of Article I, is in
violation of the provisions of such Article,  the  Department  shall review such
information  and give the  Contractor  and any such  manufacturer  or refiner an
opportunity to respond.  If the Department  fines that a violation has occurred,
to the  Department  shall have the right to terminate  this contract and procure
the supplies,  services or work from another source in any manner the Department
deems proper. In the event of such termination,  the Contractor shall pay to the
Department,  or the  Department  in its sole  discretion  may withhold  from any
amounts otherwise payable to the Contractor the difference  between the contract
price  for  the  uncompleted  portion  of  this  contract  and  the  cost to the
Department  of  completing  performance  of this  contract  either  itself or by
engaging  another  contract  or  contractors.  In  the  case  of a  requirements
contract,  the Contractor  shall be liable for such  difference in price for the
entire amount of supplies required by the Department for the uncompleted term of
this contract. In the case of a construction contract, the Department shall also
have the right to hold the  Contractor in partial or total default in accordance
with the default  provisions  of this  contract.  The rights and remedies of the
Department hereunder shall be in addition to, and not in lieu of, any rights and
remedies the  Department  has pursuant to this  contract or by the  operation of
law.

            B. Upon a final  determination  by the United  States  Department of
Commerce or any other agency of the United States or a court that the Contractor
or a manufacturer or refiner subject to the provisions of Article II pursuant to
the  provisions of Part B of Article I, or any  affiliates of the  contractor or
such a manufacturer or refiner, has violated any provisions of the Comprehensive
Anti-Apartheid Act, the Export Administration Act of the Arms Export Control Act
respecting  business  activity in the Republic of South Africa,  the  Department
shall have the right to  terminate  this  contract  and  procure  the  supplies,
services or work from another source in any manner the Department  deems proper.
In the event of such termination, the Contractor shall pay to the Department, or
the Department in its sole  discretion  may withhold from any amounts  otherwise
payable to the  Contractor  the  difference  between the contract  price for the
uncompleted  portion  of  this  contract  and  the  cost  to the  Department  of
completing  performance  of this contract  either itself or by engaging  another
Contractor  or  Contractors.  In  the  case  of  a  requirements  contract,  the
Contractor  shall be liable for the difference in price for the entire amount of
supplies  required by the Department for the uncompleted  term of this contract.
In the case of a construction contract, the Department shall also have the right
to hold the  Contractor  in partial  or total  default  in  accordance  with the
default  provisions of this contract.  The rights and remedies of the Department
hereunder  shall be in addition  to, and not in lieu of, any rights and remedies
the Department has pursuant to this contract or by operation of law.





                                       45
<PAGE>



                                   ARTICLE XII

                                ENTIRE AGREEMENT

This written Agreement  contains all the terms and conditions agreed upon by the
parties hereto, and no other agreement, oral or otherwise, regarding the subject
matter of this Agreement  shall be deemed to exist or to bind any of the parties
hereto, or to vary any of the terms contained herein.

            IN WITNESS WHEREOF, the parties have duly executed this Agreement on
the date first above written.

                                         CITY OF NEW YORK
                                         DEPARTMENT OF SOCIAL SERVICES
                                         HUMAN RESOURCES ADMINISTRATION
                                                     COMMISSIONER


                                         By /s/ Solomon Malach
                                         _______________________________________


Corporate Contractor
Affix Corporate Seal:

                                         American Meidcal Alert Corp.
                                         _______________________________________
                                                       CONTRACTOR


                                         By /s/ Wilfred L. Mossey
                                           _____________________________________

                                         Title Executive V.P.
                                              __________________________________
                                               11-2571221
                                         _______________________________________
                                         Fed. Employer I.D. No. or Soc. Sec. No.

            Approval  as to form and  certification  as to legal  authority  was
granted by the Corporation Counsel on:_______________________________________.


                                                  

                                       46
<PAGE>





STATE OF NEW YORK   )
                    : ss:
COUNTY OF NEW YORK  )


On this 27 day of June 1991,  before me personally  came Solomon  Malach,  to me
known   to   me   to   be   Deputy   commissioner   of   the   HUMAN   RESOURCES
ADMINISTRATION/DEPARTMENT OF SOCIAL SERVICES of the CITY OF NEW YORK, the person
described in and who is duly  authorized to execute the foregoing  instrument on
behalf of the  Commissioner,  and he acknowledge to me that he executed the same
for the purpose therein mentioned.

                                                  /s/ Janet Smith
                                                  ______________________________
                                                  NOTARY PUBLIC



STATE OF NEW YORK   )
                    : ss:
COUNTY OF NEW YORK  )


On this 27th day of June 1991,  before me personally came Wilfred L. Mossey,  to
me known,  who,  being by me duly sworn,  did deposes and say that he resides at
380 West Penn Street,  he is the Exec. V.P. of the American Medical Alert Corp.,
the corporation  described in and which executed the above  instrument;  that he
knows the seal of said corporation;  that the seal affixed to said instrument is
such corporate  seal;  that it was so affixed by order of the board of Directors
of said corporation, and that he signed his name thereto by like order.


                                                  /s/ Janet Smith
                                                  ______________________________
                                                  NOTARY PUBLIC




                                       47
<PAGE>



                    APPROVAL AS TO FROM OF A SINGLE CONTRACT

NAME OF CONTRACTOR:  AMERICAN MEDICAL ALERT CORP.


            Pursuant to the powers  vested in me by Section 394,  subd. b of the
New York City Charter,  I hereby  approve as to form the annexed  contract to be
entered  into by the  Department  of  Social  Services  of the  Human  Resources
Administration on behalf of the City of New York.
Dated:

                                                 APPROVED AS TO FORM
                                                 CERTIFIED AS TO LEGAL AUTHORITY

                                                 * (Signature Illegible)
                                                 _______________________________
                                                    Acting Corporation Counsel

                                                       June 14, 1991

                                       48
<PAGE>




           THIS MODIFICATION AGREEMENT,  dated this 8th day of May, 1989 between
the City of New York acting  through the  Department  of Social  Services of the
Human Resources Administration ("Department"),  250 Church Street, New York, New
York 10013 and American Medical Alert Corp.  ("Contractor") with offices at 3265
Lawson Boulevard, Oceanside, New York 11572.

                              W I T N E S S E T H :
                              ---------------------

           WHEREAS,  parties  hereto  entered into an Agreement for providing an
electronic call device system,  known as the Voice of Help System  ("Agreement")
for the  period of July 1, 1988  through  June 30,  1989,  which  Agreement  was
approved  pursuant to a Resolution  adoption by the Board of Estimate on June 9,
1988 (Cal. No. 389); and

           WHEREAS, the Department desires to modify the Agreement by having the
"Contractor" upgrade the present Voice of Help Units heretofore provided.

           NOW, THEREFORE, the parties hereto agree as follows:

1.         Except as  modified  to date and as  modified  herein  all the terms,
           conditions and covenants of the Agreement shall; remain in full force
           and effect.

2.         Article  II of Part I is  amended  by  inserting  a new  Section B as
           follows:

           "D.        "Upgraded Voice of Help System" - The Contractors upgraded
                      electronic call device system, which consists of the Voice
                      of Help console,  with  provisions  for remote  activator,
                      panic  button at primary  entrance,  activator  mounted in
                      bathroom and smoke detector (the "Upgraded System")"

3.         Article III of Part I Sections B, D and E;  Article IV,  Sections 1a,
           1b, 2, 3, 5, 5a and 11;  and VI A (ii);  are  amended  by adding  the
           words  and/or "the  Upgrade  System"  after the words  "Voice of Help
           Unit"  each time the  words  "Voice of Help  Unit"  appears  in those
           Articles and Sections.

4.         Article  III of Part I Section E is  amended by  inserting  the words
           "and under this  Agreement"  after the words "under an earlier  lease
           Agreement" on line 2 thereof.

5.         Article IV of Part I is amended by adding  Subsections  12, 13 and 14
           as follows:

                     "12.      The   Contractor   will   provide   a  full  time
                               installer/service  person to provide  service for
                               the Home Care Service  Program/ECD  clients at no
                               additional cost to the Department.

                      13.        All  equipment   installed  by  the  Contractor
                                 subsequent  to  the   effective   date  of  the
                                 modification   shall  have  an  adhesive  label
                                 affixed to it identifying it as:


<PAGE>



                                            "Property of American  Medical Alert
                                            Corp." (Call 1-800-632-6729)

                                 All equipment  not so  identified  shall not be
                                 reimbursable    to    Contractor    if   deemed
                                 unrecoverable.

                     14.   A.    The Contractor shall, upon the execution of the
                                 Modification    Agreement    and    until   the
                                 termination   date   of  this   Agreement,   as
                                 modified, endeavor to change and/or modify, all
                                 existing  units and 131N  units in place to the
                                 "Upgraded System."

                           B.    Installations  and  removals  of  the "Upgraded
                                 System" shall be billed as hereinafter provided
                                 in Section 9 of this Modification Agreement."

6.         Article V of Part I is amended by  deleting  it in its  entirety  and
           substituting  in place and in lieu thereof a new Article V, Section A
           as follows:

                     "A.   1.    Each Voice of  Help  Unit (Models 131, 131N and
                                 500)  (activator  and console) which shall have
                                 been  installed  shall  have  ascribed  to it a
                                 value  based  on  original  equipment  cost  of
                                 $429.00 per unit for the purpose of determining
                                 depreciated value as provided for in Subsection
                                 2 hereof.

                           2.    In the event, despite the good faith efforts of
                                 both the  Department  and the  Contractor,  the
                                 above  described unit is not  recoverable  from
                                 the  client,  the  Contractor  shall,  with the
                                 consent  of  the  Department,  be  entitled  to
                                 recover the depreciated value of such unit. For
                                 the purpose of establishing undepreciated value
                                 the voice of help unit  (activator and console)
                                 shall be  depreciated  at the rate of $9.00 per
                                 month."

7.         Article V of Part I is further  amended by adding a new  Section B as
           follows:

                      "B.        Each "Upgraded  System" which shall be or shall
                                 have  been,   installed  shall  be  ascribed  a
                                 certain  agreed  value,  by unit  (console) and
                                 component parts in accordance with the schedule
                                 of values as shown in Subsection 1 below, which
                                 values  shall  be  used  for  the  purposes  of
                                 establishing depreciated values as described in
                                 Subsection 2 below.

                                 1.         a)Central unit (console).... $395.00
                                            b)Activators (3) each at.... $ 45.00
                                            c)Smoke detector............ $ 60.00
                                            
                                 2.         In the event, despite the good faith
                                            efforts of both the  Department  and
                                            the Contractor,  the above mentioned
                                            unit and/or its respective

                                       -2-

<PAGE>



                                            component   parts   is   (are)   not
                                            recoverable  from  the  client,  the
                                            Contractor,  with the consent of the
                                            Department,  shall  be  entitled  to
                                            recover the  undepreciated  value of
                                            such unit and/or component part. For
                                            the  purposes of  establishing  such
                                            undepreciated value the central unit
                                            (console)  shall be  depreciated  at
                                            the rate of  $9.00  per  month;  the
                                            activators  shall be  depreciated at
                                            the rate of $1.00  per  month  each;
                                            and  the  smoke  detector  shall  be
                                            depreciated at the rate of $1.33 per
                                            month.

8.         Amend Article VII,  Section A of Part I by  increasing  the Agreement
           amount of "not to  exceed"  $150,000,  by  $75,000 to a new amount of
           "not to exceed $225,000.00."

9.         Amend  Article  VII of  Part  I,  Section  B1 by  deleting  it in its
           entirety and substituting in lieu and in place thereof as follows:

                      A.         A one time fee of $50 for the  installation  of
                                 the  "Upgraded  System" and a fee of $25.00 for
                                 the removal of the "Upgrade System" and further
                                 amend  Article VII, Part I B2 by deleting it in
                                 its  entirety and  substituting  in lieu and in
                                 place thereof the following:

                      B.         A one time  replacement  fee of $75.00  for the
                                 replacement  of each  model  131  unit  with an
                                 "UPgrade System."

                                 2.   a)    For  the   Voice   of  Help  Unit  a
                                            monthly  monitoring/leasing  fee  of
                                            $29.75  per  client;  and for  those
                                            units  which  have been in place for
                                            more  than  24   monthly  a  monthly
                                            monitoring/leasing  fee  of  $20.75,
                                            and  for  the  "upgraded  system"  a
                                            monthly  monitoring/leasing  fee  of
                                            $30.00 per month.

                                      b)    Billing   for   a   partial   month,
                                            irrespective  of the  number of days
                                            of service  provided during any such
                                            partial month shall be in the sum of
                                            $15.00

                                 And further  deleting  Subsection  C of Article
VII, Section A in its entirety.

10.        APPROVALS

10.1       THE CITY OF NEW YORK

           This  Modification  Agreement  shall not become  effective or binding
unless:

           A.         authorized by the Mayor; approved by the Board of Estimate
                      either  pursuant  to  Section  349 of the  New  York  City
                      Charter for contracts not subject to public letting

                                       -3-

<PAGE>



                      if the amount to be paid hereunder exceeds $10,000, or for
                      amendments to a contract  previously approved by the Board
                      of Estimate,  if the amount to be paid  hereunder  exceeds
                      the lesser of  $10,000  or  fifteen  per cent (15%) of the
                      original contract amount, or pursuant to Section 343(a) of
                      the New York City Charter for contracts  subject to public
                      letting;  and the  Comptroller  shall  have  endorsed  his
                      certificate that there remains  unexpended and unapplied a
                      balance of the  appropriation of funds  applicable  hereto
                      sufficient to pay the estimated  expense of executing this
                      Modification Agreement; and

           B.         approved  by  the  Mayor  pursuant  to the  provisions  of
                      Executive Order No. 42, dated October 9, 1975 in the event
                      the Executive Order requires such approval; and

           C.         certified by the Mayor (Mayor's Fiscal  Committee  created
                      pursuant  to  Executive  Order No. 43,  dated  October 14,
                      1975) that performance  thereof will be in accordance with
                      the City's financial plan.

10.2       OTHER APPROVALS OR AUTHORIZATIONS

           The  requirement  of this Article shall be in addition to, and not in
           lieu of, any approval or  authorization  otherwise  required for this
           Modification  Agreement to be effective  and for the  expenditure  of
           City funds.

           IN WITNESS WHEREOF,  the parties have duly executed this Agreement on
the date first above written.

                                           CITY OF NEW YORK
                                           DEPARTMENT OF SOCIAL SERVICES
                                           HUMAN RESOURCES ADMINISTRATION
                                                     COMMISSIONER


                                           By     /s/ Thomas W. Bergdelf
                                             -----------------------------


Corporate Contractor
Affix Corporate Seal:                      AMERICAN MEDICAL ALERT CORP.
                                           -------------------------------
                                                     CONTRACTOR


                                           By     /S/ WILFRED L. MOSSEY
                                             -----------------------------
                                           Title  EXECUTIVE VICE PRESIDENT
                                                  ------------------------

                                                 11-2571221-C
                                        ---------------------------------------
                                        Fed. Employer I.D. No. or Soc. Sec. No.

                                       -4-

<PAGE>





           Approval  as to form  and  certification  as to legal  authority  was
granted by the Corporation Counsel on: _____________________________.


                                                                 -5-

<PAGE>



STATE OF NEW YORK   )
                    :  ss.:
COUNTY OF NEW YORK  )


On this 8th day of May 1989, before me personally came Thomas W. Bergdelf, to me
known  and  known  to  me  to  be  General   Counsel  of  the  HUMAN   RESOURCES
ADMINISTRATION DEPARTMENT OF SOCIAL SERVICES of the CITY OF NEW YORK, the person
described in and who is duly authorized to executed the foregoing  instrument on
behalf of the Commissioner,  and he acknowledged to me that he executed the same
for the purpose therein mentioned.


                                          /s/ Mary J. Minor
                                          -----------------------------
                                          NOTARY PUBLIC





STATE OF NEW YORK   )
                    :  ss.:
COUNTY OF NEW YORK  )


On this 8th day of May 1989,  before me personally came Wilfred L. Mossey, to me
known,  who,  being by me duly sworn,  did depose and say that he resides at 124
Grant Avenue,  East Rockaway,  New York; that he is the Executive Vice President
of American Medical Alert Corp., the corporation described in and which executed
the above instrument; that he knows the seal of said corporation;  that the seal
affixed to said  instrument is such  corporate  seal;  that it was so affixed by
order of the Board of Directors of said corporation, and that he signed his name
thereto by like order.



                                          /s/ Mary J. Minor
                                          -----------------------------
                                          NOTARY PUBLIC



                                       -6-

<PAGE>


                    APPROVAL AS TO FORM OF A SINGLE CONTRACT



NAME OF CONTRACTOR:   AMERICAN MEDICAL ALERT CORP.

           Pursuant to the powers  vested in me by Section  394,  subd. b of the
New York City Charter,  I hereby  approve as to form the annexed  contract to be
entered  into by the  Department  of  Social  Services  of the  Human  Resources
Administration on behalf of the City of New York.

Dated:

                                             * (Signature Illegible)
                                             --------------------------------
                                             Acting Corporation Counsel

                                                       April 04, 1989


                                       -7-

<PAGE>

          THIS LEASE  AGREEMENT  dated this 23 day of June,  1988,  between  the
Department   of  Social   Services   of  the  Human   Resources   Administration
("Department")  with offices at 250 Church Street,  New York, New York 10013 and
American  Medical  Alert  Corp.  ("Contractor")  with  offices  at  3265  Lawson
Boulevard, Oceanside, New York 11572.


                               W I T N E S S E T H
                               -------------------

          WHEREAS,  the Department's  Medical Assistance  Program/Office of Home
Care Services ("MAP/"OHCS") provides a program of personal home care service for
individuals eligible for such services, pursuant to applicable Federal and State
Laws and regulations; and

          WHEREAS,  a  significant  number  of the  individuals  served  by OHCS
require regular custodial care; and

          WHEREAS,  in order to reduce the costs of such custodial care service,
OHCS instituted a program  designed to allow home care service  clients,  living
alone, to call for assistance, via an electronic call device; and

          WHEREAS,  the  Contractor  markets an electronic  call device  ("ECD")
known as the Voice of Help System.

          WHEREAS,  the Department desires to lease the Voice of Help System and
the Contractor agrees to lease said System.

          NOW THEREFORE, the parties hereto agree as follows:


                                     PART I
                                     ------

                                    ARTICLE I
                                    ---------

                                TERM OF AGREEMENT
                                -----------------

          A. The term of this  Agreement  shall be from July 1, 1988 to June 30,
1989.

          B. The Department  shall have the option to renew this Lease Agreement
upon the  terms and  conditions  set-forth  herein  for an  additional  one year
period, provided that the Board of Estimate shall authorize such renewal and all
required approvals are obtained.



<PAGE>



                                   ARTICLE II
                                   ----------

                                   DEFINITIONS
                                   -----------

          A. Voice of Help  System - the  Contractor's  electronic  call  device
system,  consisting  of the Voice of Help  Activator  and Voice of Help  Console
(Voice of Help) and the Monitoring System.

          B.  Emergency  Response  Center  ("ERC")  - the  Contractor's  central
facilities  for storing and  retrieving  client data and for  responding  to all
ECDS.

          C. Client - the  individual  selected by the Department to receive the
equipment and services described herein.


                                   ARTICLE III
                                   -----------

                                    EQUIPMENT
                                    ---------

          A.  The  Department  agrees  to  lease  from  the  Contractor  and the
Contractor  agrees to lease from the  Department as many Voice of Help Units may
be required by the Department.

          B. The  Contractor  shall be  responsible  for installing the Voice of
Help Unit at the Client's premises.  Installation shall consist of all work that
may be required to utilize a Client's  existing  telephone  system.  In no event
shall the  Contractor be responsible to perform such work that is required to be
performed  by the New York  Telephone  Company.  If an  installation  cannot  be
completed,  the Contractor  shall  immediately  notify the Department  contract,
indicating why said installation cannot be completed.

          C. The Client shall be responsible for ensuring that the Contractor is
provided:

               (a)  proper  telephone  equipment  which  enables  Contractor  to
install on RJ31X connector in the Client's residence.

               (b) properly functioning telephone service.

               (c)  twenty-four  (24) hour,  AC 110 volt  circuit as required to
power the Voice of Help Unit console.

          D. At the option of the  Department,  the  Contractor  shall install a
Voice of Help Unit, at no cost to the  Department,  at a location to be selected
by the Department for purposes of monitoring the Contractor's services.


                                       -2-

<PAGE>



          E. The parties agree that the Voice of Help Units previously installed
under an earlier lease  agreement with the  Contractor and any renewals  thereof
shall remain in place,  unless removal of a Unit is requested by the Department,
and shall be subject to the terms and conditions herein.

                                   ARTICLE IV
                                   ----------

                                    SERVICES
                                    --------

           The Contractor shall be responsible for the following services:

          1.  Install a Voice of Help Unit in a client's  residence  within five
(5) working days of telephone notification by authorized MAP/OHCS staff.

               (a)  The  Contractor   shall  provide  all  parts  and  equipment
necessary for  installing  the Voice of Help unit into a  functioning  telephone
system.

               (b) The  Contractor  shall  instruct  the  client  in the use and
maintenance  of the Voice of Help unit and shall  provide the client with simple
written instructions, including how to report a malfunction of the unit.

               (c) The  Contractor  shall  forward to  MAP/OHCS  within (5) five
working days of the installation,  a form signed by a Contractor  representative
or employee and by the client or client's representative  confirming the date of
the  installation  and the client's  understanding of the use and maintenance of
the unit.

          2. Maintain all installed Voice of Help units in proper working order.

               (a) The  Contractor  shall  repair or replace  within 24 hours of
notification any unit that is not functioning properly.

               (b)  The  Contractor  shall  notify  MAP/OHCS   immediately  upon
repairing or replacing a malfunctioning unit.

          3.  Monitor  each  Voice of Help unit at least  once every 24 hours to
insure that the device is operating  properly.  The  Contractor  shall follow up
immediately on any unit that is not operating properly. Malfunctioning equipment
shall be repaired or replaced within 24 hours of the Contractor's becoming aware
of the malfunction.

          4. Maintain a 24-hour  emergency  response center staffed with trained
emergency response operators.


                                       -3-

<PAGE>



               (a)  The  Contractor  shall  establish  and  maintain  a  24-hour
monitoring center for all installed Voice of Help units.

               (b) The Contractor shall insure 24-hour staffing of the emergency
response center with trained operators.

          5. Respond  immediately  to any and all signals from clients' Voice of
Help units and maintain  appropriate  contact until termination of the emergency
situation.

               (a) The  Contractor,  immediately  upon receiving a signal from a
client's Voice of Help unit, shall retrieve the client's  automated data records
and contact the client or the client's  representative,  or take other emergency
action as prescribed in the client's record.

               (b) The emergency  response  operator shall monitor the provision
of emergency  service to verify that it has been provided and that the emergency
situation no longer exists at the client's residence.

               (c) The  Contractor  shall notify  MAP/OHCS by telephone,  on the
working  day  following  the  emergency,  of the  nature and  resolution  of the
emergency.  The  Contractor  shall  submit to MAP/OHCS a written  summary of the
emergency within five (5) working days of the incident.

          6. Insure continuous monitoring and response capabilities during power
failures, mechanical malfunction or other emergencies.

          7. Create, maintain and protect automated client data records.

               (a) The Contractor shall operate an automated client data storage
and retrieval system which shall include all pertinent client information.

               (b) The Contractor shall update client data every six (6) months.

               (c) The Contractor  shall protect client records from  alteration
or destruction, and shall protect the confidentiality of client records.

          8. Maintain  written  records of all emergency  response  system (ERS)
activities, including all activations of Voice of Help units.

          9. Devise and provide all client data, activity, and billing forms.

          10. Submit detailed  monthly  billings within ten (10) working days of
the end of the month.


                                       -4-

<PAGE>



          11.  Remove  the Voice of Help unit from a client's  residence  within
five (5) working days of telephone notification by authorized MAP/OHCS staff.

               (a) The Contractor shall,  upon instruction by MAP/OHCS,  arrange
with the client or client's representative for a mutually convenient appointment
within five (5) working days.

               (b) The  Contractor  shall verify to MAP/OHCS by telephone and in
writing that the unit has been removed.

                                    ARTICLE V
                                    ---------

                     DEPRECIATION AND RECOVERY OF EQUIPMENT
                     --------------------------------------

          Each Voice of Help unit shall be  depreciated at the rate of $9.00 per
month,  from the date of the first  installation of the unit. In the event that,
despite the good faith efforts of both the  Department and the  Contractor,  the
unit is not recoverable from the client the Contractor,  with the consent of the
Department,  shall be entitled to recover the depreciated  value of the Voice of
Help unit.  This value shall be based on an original  equipment  cost of $429.00
per unit (activator and console).

                                   ARTICLE VI
                                   ----------

                               LIQUIDATED DAMAGES
                               ------------------

          A. If the Contractor is not able to:

                    (i)       respond to  Client's or the  Department's  request
                              for   maintenance  and  service  within  24  hours
                              following receipt of such notification or

                    (ii)      get the Voice of Help unit  operating  or supply a
                              properly  functioning  Voicemitter within 24 hours
                              following receipt of said notification;

          the Contractor at the  discretion of the  Department  shall pay to the
          Department,  or at its  option,  the  Department  may deduct  from any
          payment due or to become due to the Contractor, the monthly charge for
          the Voice of Help unit, as fixed and agreed liquidated damages.

          B. If there are  interruptions in the monitoring  services provided by
the  Contractor  pursuant  to  Article  IV of  Part I of this  Lease  Agreement,
totaling  24 hours or more  during a  monthly  billing  period  that are not the
result of an improper, faulty or non-operational phone system, the Contractor at
the discretion of the Department, shall pay to the Department, or at its

                                       -5-

<PAGE>



option,  the  Department may deduct from any payment due or to become due to the
Contractor,  the monthly  charge under this Lease  Agreement  for the month said
interruptions occurred as fixed and agreed liquidated damages.

                                   ARTICLE VII
                                   -----------

                                     CHARGES
                                     -------

          A. Notwithstanding any other provision to this Lease Agreement,  total
payments to be made to the Contractor shall not exceed $150,000.00

          B. The Department agrees to pay the following fees and charges for the
equipment and services provided by the Contractor herein.

               1. A one time installation and removal fee per Voice of Help unit
of $75.00.

               2. A monthly monitoring/leasing fee of $29.75 per client for each
of the first twenty-four months of service; all subsequent months for the client
shall be billed at a rate of $20.75 per month.

          C. Billing for a partial month's monitoring/leasing  resulting from an
installation  or removal of a Voice of Help unit shall be  prorated at $1.00 per
day for each day that the client received service during the billing month.

          D. The Contractor  shall submit  monthly  statements to the Department
setting forth the monthly rental and installation  charges, if any, and the name
and address of each Client, for the month which payment is being requested.

                                  ARTICLE VIII
                                  ------------

                              MOST FAVORED CUSTOMER
                              ---------------------

          The Contractor  warrants and represents  that the prices,  warranties,
benefits and terms set forth  herein are at least equal to or more  favorable to
the City than the prices, warranties, benefits, and terms now charged or offered
by the Contractor to other customers under similar  circumstances  and terms and
conditions,  or that may be charged or  offered  during the term  hereof for the
same or substantially similar products or services defined in this Agreement. If
at any time during the term hereof,  the COontractor enters into an agreement on
a basis that provides prices, warranties, benefits, or terms more favorable than
those provided the City hereunder,  then the Contractor shall within thirty (30)
calendar  days  thereafter  notify the City of such  facts,  and  regardless  of
whether  such notice is sent by the  Contractor  or  received by the City,  this
Agreement  shall  be  deemed  to be  amended,  effective  retroactively  to  the
effective  date of the more  favorable  agreement,  to provide the same  prices,
warranties, benefits, or terms to the City;

                                       -6-

<PAGE>



provided  that the City shall have the right and option at any time to  decline,
to accept any such change,  in which event such  amendment  shall be deemed null
and void. If the Contractor is of the opinion that an apparently  more favorable
price,  warranty,  benefit or term charged or offered a customer during the term
hereof is not in fact more favorable  treatment,  the Contractor  shall promptly
notify the  Commissioner  in writing setting forth in detail the reasons that it
believes said  apparently moe favorable  treatment is not in fact more favorable
treatment.   The   Commissioner,   after  due   consideration  of  such  written
explanation, may decline to accept such explanation and thereupon this Agreement
shall be deemed  to be  automatically  amended  effective  retroactively  to the
effective  date of the more  favorable  agreement,  to provide the same  prices,
warranties, benefits, and/or terms to the City.



                                       -7-

<PAGE>

                          PART II - GENERAL PROVISIONS
                          ----------------------------

                                    ARTICLE I
                                    ---------

                                   DEFINITIONS
                                   -----------

          As used throughout this Agreement,  the following terms shall have the
meaning set forth below:

               (a) "City" shall mean the City of New York, its  departments  and
political subdivisions.

               (b)  "Comptroller"  shall mean the Comptroller of the City of New
York.

               (c) "Department"  shall mean the Department of Social Services of
the  Human  Resources   Administration   including  its  constituent   agencies,
departments, bureaus and their subdivisions.

               (d)   "Administrator"   or   "Commissioner"    shall   mean   the
Administrator  of  the  Human  Resources   Administration/Commissioner   of  the
Department of Social  Services or his duly authorized  representative.  The term
"duly  authorized  representative"  shall  include any person or persons  acting
within the limits of his authority.

               (e) "Law" or "Laws"  shall  include but not be limited to the New
York City  Charter,  the New York City  Administrative  Code, a local law of the
City of New York, and any ordinance, rule or regulation having the force of law.

               (f) When  referring to the  Contractor,  the pronoun "it",  shall
also mean he or she, and the adjective  "its" shall also mean his or her, as the
case may be.

                                   ARTICLE II
                                   ----------

                          REPRESENTATION AND WARRANTIES
                          -----------------------------

           2.1       PROCUREMENT OF AGREEMENT
           ----------------------------------

          A. The  Contractor  represents  and warrants that no person or selling
agency has been employed or retained to solicit or secure this Agreement upon an
agreement  or  understanding  for  a  commission,   percentage,  brokerage  fee,
contingent fee or any other compensation.  The Contractor further represents and
warrants  that no  payment,  gift or  thing of value  has  been  made,  given or
promised  to  obtain  this or any  other  agreement  between  the  parties.  The
Contractor makes such representations and warranties to induce the City to enter
into this Agreement and the City relies upon such representations and warranties
in the execution hereof.

                                       -8-

<PAGE>




          B. For a breach or violation of such  representations  or  warranties,
the  Administrator  shall  have  the  right  to  annul  this  Agreement  without
liability,  entitling  the City to recover  all monies  paid  hereunder  and the
Contractor shall not make claim for, or be entitled to recover,  any sum or sums
due under this  Agreement.  This remedy,  if effected,  shall not constitute the
sole remedy afforced the City for the falsity or breach, nor shall it constitute
a waiver of the City's right to claim  damages or refuse  payment or to take any
other action provided for by law or pursuant to this Agreement.

          2.2 CONFLICT OF INTEREST
          ------------------------

          The Contractor  represents and warrants that neither it nor any of its
directors,  officers, members, partners or employees, has any interest nor shall
they acquire any interest,  directly or indirectly,  which would or may conflict
in any manner or degree with the performance or rendering of the services herein
provided. The Contractor further represents and warrants that in the performance
of this  Agreement no person having such interest or possible  interest shall be
employed by it. No elected  official or other officer or employee of the City or
Department,  nor any person whose salary is payable,  in whole or in part,  from
the City Treasury,  shall participate in any cecision relating to this Agreement
which  affects  his  personal  interest  or the  interest  of  any  corporation,
partnership or association  in which he is,  directly or indirectly,  interested
nor  shall any such  person  have any  interest,  direct  or  indirect,  in this
Agreement or in the proceeds thereof.

          2.3 FAIR PRACTICES
          ------------------

          The  Contractor  and each person  signing on behalf of any  Contractor
represents  and warrants and  certifies,  under penalty of perjury,  that to the
best of its knowledge and belief:

          A. The prices in this  Agreement  have been  arrived at  independently
without collusion, consultation, communication, or agreement, for the purpose of
restricting competition, as to any matter relating to such prices with any other
bidder or with any competitor;

          B. Unless otherwise required by law, the prices which have been quoted
in this Agreement and on the proposal  submitted by the Contractor have not been
knowingly disclosed by the Contractor prior to the proposal opening, directly or
indirectly, to any other bidder or to any competitor; and

          C. No  attempt  has  been  made or will be made by the  Contractor  to
induce any other person, partnership or corporation to submit or not to submit a
proposal for the purpose of restricting competition.

          The fact that the Contractor (a) has published price lists,  rates, or
tariffs covering items being procured, (b) has informed prospective customers of
proposed or pending publication of new or revised price lists for such items, or
(c) has sold the same items to other customers at the

                                       -9-

<PAGE>



same prices being bid, does not  constitute,  without more, a disclosure  within
the meaning of the above.

          2.4 Affirmation of Responsibility And Paid Taxes
          ------------------------------------------------

          The  Contractor  affirms and declares  that said  Contractor is not in
arrears  to the City of New York upon any debt,  contract  or taxes and is not a
defaulter,  as a surety or  otherwise,  upon any  obligation  to the City of New
York, and has not been declared not responsible, or disqualified,  by any agency
of the City of New York,  nor is there any  proceeding  pending  relating to the
responsibility  or  qualification  of the Contractor to receive public contracts
except as otherwise stated in the affirmation  pertaining to the foregoing which
has been furnished to the Department.

                                   ARTICLE III
                                   -----------

                        AUDIT BY THE DEPARTMENT AND CITY
                        --------------------------------

          3.1  All  vouchers  or  invoices  presented  for  payment  to be  made
hereunder,  and the books,  records  and  accounts  upon which said  vouchers or
invoices are based are subject to audit by the Department and by the Comptroller
of the City of New York pursuant to the powers and responsibilities as conferred
upon said  Department and said  Comptroller by the New York City Charter and the
Administrative  Code  of the  City  of New  York,  as  well  as all  orders  and
regulations promulgated pursuant thereto.

          3.2  The  Contractor  shall  submit  any  and  all  documentation  and
justification  in support of expenditures or fees under this Agreement as may be
required by said  Department and said  Comptroller so that they may evaluate the
reasonableness  of the  charges  and shall  make its  records  available  to the
Department and to the Comptroller as they consider necessary.

          3.3 All books, vouchers,  records,  reports,  cancelled checks and any
and all similar material related to this contract and the work thereunder may be
subject  to  periodic  inspection,  review  and  audit by the State of New York,
Federal  Government and other persons duly  authorized by the City including the
Department's Office of the Inspector General. Such audit may include examination
and review of the source and application of all funds whether from the City, any
State, the Federal Government, private sources or otherwise.

          3.4 The  Contractor  shall not be entitled to final  payment under the
Agreement until all requirements have been satisfactorily met.


                                      -10-

<PAGE>



                                   ARTICLE IV

                           COVENANTS OF THE CONTRACTOR

          4.1 EMPLOYEES
          -------------

          All experts or  consultants  or  employees of the  Contractor  who are
employed by the  Contractor  to perform  work under this  Agreement  are neither
employees of the City nor under contract to the City and the Contractor alone is
responsible for their work,  direction,  compensation and personal conduct while
engaged  under  this  Agreement.  Nothing  in this  Agreement  shall  impose any
liability  or  duty  on  the  City  for  the  acts,  omissions,  liabilities  or
obligations of the Contractor or any person, firm, company, agency, association,
corporation or  organization  engaged by the  Contractor as expert,  consultant,
independent contractor, specialist, trainee, employee, servant, or agent, or for
taxes  of any  nature  including  but not  limited  to  unemployment  insurance,
worker's compensation, disability benefits and social security.

          4.2 LIABILITY
          -------------

          A.  The  Contractor  shall  be  solely  responsible  for all  physical
injuries or death to its agents,  servants,  or employees or to any other person
and for all damage to any  property  sustained  during its  operations  and work
under this Agreement  resulting from any act of omission or omission or error in
judgment of any of its  officers,  trustees,  employees,  agents,  servants,  or
independent  contractors,  and shall hold  harmless and  indemnify the City from
liability  upon any and all claims for  damages on account of such  injuries  or
death to any such person or damages to property on account of any neglect, fault
or  default  of the  Contractor,  its  officers,  trustees,  employees,  agents,
servants, or independent contractors. The Contractor shall be solely responsible
for  the  safety  and  protection  of all of its  employees  whether  due to the
negligence, fault or default of the Contractor or not.

          B. In the event any claim is made or any action is brought against the
City arising out of negligent or careless acts of an employee of the Contractor,
either  within  or  without  the  scope of his  employment,  or  arising  out of
Contractor's  negligent performance of this Agreement,  then the City shall have
the right to withhold further  payments  hereunder for the purpose of set-off in
sufficient  sums to cover the said claim or action.  The rights and  remedies of
the City  provided for in this clause shall not be exclusive and are in addition
to any other rights and remedies provided by law or this Agreement.

          4.3 INSURANCE
          -------------

          The  Contractor  shall carry paid up  insurance in the sum of not less
than One Million  ($1,000,000)  Dollars per occurrence to protect the Department
and the City of New York against any and all claims, loss or damage,  whether in
contract or tort,  including  claims for  injuries  to, or death of persons,  or
damage to property, whether such injuries, death or damages be attributable

                                      -11-

<PAGE>



to the statutory or common law  negligence or any other acts of the  Contractor,
its employees, or otherwise. Said policy shall also cover loses, death or injury
due to failure of the Voice of Help System. Such policy or policies of insurance
shall be obtained from a company, or companies,  duly licensed to do business in
the  State  of New  York,  shall  name  the  Department  and City of New York as
additional  parties  insured  thereunder,  shall  provide  that in the  event of
cancellation  thereof,  the  Department  shall be notified at least fifteen (15)
days in advance thereof, and shall provide that the carrier shall appear, defend
and  indemnify  the  Department  and City,  including  the agents,  servants and
employees of the Department and City, in connection  with all such claims,  loss
or damage.  Two (2) executed copies of all insurance policies shall be delivered
to the  Department  for approval as to form prior to the effective  date of this
Agreement.

          4.4 WORKER'S COMPENSATION AND DISABILITY BENEFITS
          -------------------------------------------------

          If this  Agreement be of such a character  that the employees  engaged
thereon are required to be insured by the  provisions of Chapter 615 of the Laws
of 1922, known as the "Worker's  Compensation Law" and acts amendatory  thereto,
the Agreement shall be void and of no effect unless the Contractor  shall secure
compensation  for the  benefit  of,  and keep  insured  during  the life of this
Agreement  such  employees  in  compliance  with  the  provisions  of said  law,
inclusive of Disability Benefits; and, shall furnish the Department with two (2)
certificates of these insurance coverages.

          4.5 UNEMPLOYMENT INSURANCE
          --------------------------

          Unemployment  Insurance coverage shall be obtained and provided by the
Contractor for its employees.

          4.6 MINIMUM WAGE
          ----------------

          Except for those  employees whose minimum wage is required to be fixed
pursuant to Section  220 of the Labor Law of the State of New York,  all persons
employed by the Contractor in the  performance of this Agreement  shall be paid,
without subsequent deduction or rebate,  unless expressly authorized by law, not
less than the minimum wage as  prescribed by law. Any breach or violation of the
foregoing  shall be deemed a breach or violation  of material  provision of this
Agreement.

          4.7 INDEPENDENT CONTRACTOR STATUS
          ---------------------------------

          The  Contractor  and the  Department  agree that the  Contractor is an
independent contractor, and not an employee of the Department or the City of New
York,  and that in accordance  with such status as independent  contractor,  the
Contractor covenants and agrees that neither it nor its employees or agents will
hold  themselves  out as, nor claim to be,  officers or employees of the City of
New York, or of any department,  agency or unit thereof,  by reason hereof,  and
that they will not, by reason hereof,  make any claim,  demand or application to
or for

                                      -12-

<PAGE>



any right or privilege  applicable  to an officer or employee of the City of New
York,   including,   but  not  limited  to,  Worker's   Compensation   coverage,
Unemployment Insurance Benefits, Social Security coverage or employee retirement
membership or credit.

          4.8 CONFIDENTIALITY
          -------------------

          A.  All  information  obtained,  learned,  developed  or  filed by the
Contractor in connection with public assistance recipients or their relatives or
in connection  with other  recipients of services,  including  data contained in
official  Department  files  or  records,  shall  be  held  confidential  by the
Contractor pursuant to the provisions of the Social Services Law of the State of
New York,  the Federal  Social  Security  Act,  and any  applicable  regulations
promulgated  thereunder  and shall not be  disclosed  by the  Contractor  to any
person, organization, agency or other entity except as authorized or required by
law.

          B. All of the reports,  information or data, furnished to or prepared,
assembled  or  used  by the  Contractor  under  this  Agreement  are to be  held
confidential,  and  the  Contractor  agrees  that  the  same  shall  not be made
available to any individual or organization  without the prior written  approval
of the Department.

          C. The  provisions  of this  Section  shall  remain in full  force and
effect following  termination of, or cessation of the services required by, this
Agreement.

          4.9 BOOKS AND RECORDS
          ---------------------

          The  Contractor  agrees  to  maintain  separate  and  accurate  books,
records,  documents and other evidence and  accounting  procedures and practices
which  sufficiently  and properly  reflect all direct and indirect  costs of any
nature  expended in the  performance  of this  Agreement.  Such records shall be
subject to review,  audit and inspection by City,  State and Federal  personnel,
including the Department's Office of the Inspector General.

          4.10 RETENTION OF RECORDS
          -------------------------

          The  Contractor  agrees  to  retain  all  books,  records,  and  other
documents  relevant to this  Agreement  for six years after the final payment or
termination  of this  Agreement,  whichever  is later.  City,  State and Federal
auditors and any other persons duly authorized by the Department shall have full
access to and the right to examine any of said materials during said period.

          4.11 COMPLIANCE WITH LAW
          ------------------------

          The  Contractor  shall  render all  services  under this  Agreement in
accordance  with the  applicable  provisions  of Federal,  State and local laws,
rules and regulations as are in effect at the time such services are rendered.



                                      -13-

<PAGE>



          4.12 FEDERAL EMPLOYMENT PRACTICES
          ---------------------------------

          The  Contractor  and its  subcontractors  shall  comply with the Civil
Rights  Act of 1964 and any  amendment  thereto,  and the rules and  regulations
promulgated thereunder.

          4.13 NON-DISCRIMINATION AGAINST THE HANDICAPPED
          -----------------------------------------------

          The  Contractor  agrees  that it will comply  with the  provisions  of
Section 504 of the Rehabilitation Act of 1973, as amended,  and all regulations,
guidelines and interpretations issued pursuant thereto.

          4.14 INVESTIGATIONS
          -------------------

          A.  The  parties  to this  Agreement  agree  to  cooperate  fully  and
faithfully with any investigation,  audit or inquiry conducted by a State of New
York (State) or City of New York (City) governmental agency or authority that is
empowered  directly or by  designation to compel the attendance of witnesses and
to examine  witnesses  under oath,  or conducted by the  Inspector  General of a
governmental  agency that is a party in interest to the  transaction,  submitted
bid, submitted proposal, contract, lease, permit, or license that is the subject
of the investigation, audit or inquiry.

          B. 1. If any person who has been  advised  that his or her  statement,
and any information from such statement,  will not be used against him or her in
any  subsequent  criminal  proceeding  refuses to testify before a grand jury or
other governmental  agency or authority  empowered directly or by designation to
compel  the  attendance  of  witnesses  and  to  examine  witnesses  under  oath
concerning the award of or performance under any transaction,  agreement, lease,
permit,  contract,  or license  entered  into with the City,  the State,  or any
political  subdivision or public authority thereof, or the Port Authority of New
York and New Jersey,  or any local development  corporation  within the City, or
any  public  benefit  corporation  organized  under the laws of the State of New
York, or;

               2. If any person  refuses to testify for a reason  other than the
assertion  of  his  or  her   privilege   against  self   incrimination   in  an
investigation, audit or inquiry conducted by a City or State governmental agency
or authority  empowered  directly or by  designation to compel the attendance of
witnesses and to take testimony  under oath, or by the Inspector  General of the
governmental  agency  that is a party in interest  in, and is seeking  testimony
concerning  the award of, or  performance  under,  any  transaction,  agreement,
lease,  permit,  contract,  or license entered into with the City, the State, or
any political  subdivision  thereof or any local development  corporation within
the City, then;

          C. 1. The  commissioner  or  agency  head  whose  agency is a party in
interest to the transaction, submitted bid, submitted proposal, contract, lease,
permit, or license shall convene a

                                      -14-

<PAGE>



hearing, upon not less than five (5) days written notice to the parties involved
to  determine  if any  penalties  should  attach for the  failure of a person to
testify.

               2. If any  non-governmental  party  to the  hearing  requests  an
adjournment,  the commissioner or agency head who governed the hearing may, upon
granting  the  adjournment,  suspend any  contract,  lease,  permit,  or license
pending the final determination pursuant to paragraph E, below, without the City
incurring any penalty or damages for delay or otherwise.

          D. The penalties which may attach after a final  determination  by the
commissioner or agency head may include but shall not exceed:

               1. The disqualification for a period not to exceed five (5) years
from the date of an adverse determination for any person, or any entity of which
such person was a member at the time the testimony was sought,  from  submitting
bids for, or  transacting  business  with,  or entering  into or  obtaining  any
contract, lease, permit or license with or from the City; and/or

               2. The  cancellation  or termination of any and all such existing
City contracts, leases, permits or licenses that the refusal to testify concerns
and that have not been  assigned  as  permitted  under this  Agreement,  nor the
proceeds of which pledged, to an unaffiliated and unrelated institutional lender
for fair value  prior to the  issuance  of the notice  scheduling  the  hearing,
without  the  City   incurring  any  penalty  or  damages  on  account  of  such
cancellation or termination; monies lawfully due for goods delivered, work done,
rentals,  or fees accrued prior to the cancellation or termination shall be paid
by the City.

           E. The  commissioner  or agency  head shall  consider  and address in
reaching his or her determination and in assessing an appropriate  penalty,  the
factors in paragraphs 1 and 2, below.  He or she may also consider,  if relevant
and  appropriate,  the criteria  established  in  paragraphs 3 and 4, below,  in
addition to any other information which may be relevant and appropriate;

               1. The party's good faith  endeavors or lack thereof to cooperate
fully and faithfully with any governmental investigation or audit, including but
not  limited  to the  discipline,  discharge,  or  disassociation  of any person
failing to testify,  the  production of accurate and complete books and records,
and the  forthcoming  testimony  of all  other  members,  agents,  assignees  or
fiduciaries whose testimony is sought.

               2. The  relationship  of the person who refused to testify to any
entity that is a party to the hearing,  including,  but not limited to,  whether
the person whose  testimony  is sought has an  ownership  interest in the entity
and/or  the degree of  authority  and  responsibility  the person has within the
entity.

               3. The nexus of the  testimony  sought to the subject  entity and
its contracts, leases, permits or licenses with the City.


                                      -15-

<PAGE>



               4. The effect a penalty may have on a unaffiliated  and unrelated
party  or  entity  that has a  significant  interest  in an  entity  subject  to
penalties  under D, above,  provided  that the party or entity has given  actual
notice to the  commissioner or agency head upon the acquisition of the interest,
or at the hering  called for in C(1),  above,  gives notice and proves that such
interest was previously acquired. Under either circumstance, the party or entity
must present evidence at the hearing  demonstrating the potential adverse impact
a penalty will have or such person or entity.

          F. 1. The term  "license"  or "permit" as used herein shall be defined
as a license, permit, franchise or concession not granted as a matter of right.

               2. The term  "person"  as used  herein  shall be  defined  as any
natural person doing business alone or associated  with another person or entity
as a partner, director, officer, principal or employee.

               3. The term "entity" as used herein shall be defined as any firm,
partnership, corporation, association, or person that receives monies, benefits,
licenses,  leases,  or permits from or through the City or  otherwise  transacts
business with the City.

               4. The term  "member"  as used  herein  shall be  defined  as any
person associated with another person or entity as a partner, director, officer,
principal or employee.

          G. In  addition to and  notwithstanding  any other  provision  of this
Agreement  the  Commissioner  or agency  head may in his or her sole  discretion
terminate this Agreement upon not less than three (3) days written notice in the
event  Contractor  fails to promptly  report in writing to the  Commissioner  of
Investigation of the City of New York any solicitation of money, goods, requests
for future employment or other benefit or thing of value, by or on behalf of any
employee  of the City or other  person,  firm,  corporation  or  entity  for any
purpose which may be related to the  procurement  or obtaining of this Agreement
by the Contractor, or affecting the performance of this contract.

          4.15 ASSIGNMENT
          ---------------

          A. The  Contractor  shall  not  assign,  transfer,  convey,  sublet or
otherwise  dispose  of this  Agreement,  or of the  Contractor's  right,  title,
interest obligations or duties herein, or the Contractor's power to execute such
Agreement,  or assign,  by power of attorney or otherwise,  any of its rights to
receive  monies  due or to become  due under  this  Agreement,  unless the prior
written consent of the  Administrator  shall be obtained.  Any such  assignment,
transfer,  conveyance,  sublease or other disposition without such consent shall
be void.

          B. In the  event  that the  Contractor  assigns,  transfers,  conveys,
sublets or otherwise  disposes of this  Agreement as specified in subdivision A,
above, without the prior written consent of the Department, the Department shall
revoke and annul this Agreement and the Department

                                      -16-

<PAGE>



shall be relieved and  discharged  from any and all  liability  and  obligations
growing out of such Agreement to the Contractor,  its assignees,  transferees or
sublessees,  and the Contractor,  lose all monies  theretofore earned under this
Agreement,  except so much  thereof as may be required  to pay the  Contractor's
employees. The provisions of this section shall not hinder, prevent or affect an
assignment by the  Contractor  for the benefit of its creditors made pursuant to
the laws of the State of New York.

          C. This  Agreement  may be  assigned  by the City to any  corporation,
agency or instrumentality having authority to accept such assignment.

          4.16 SUBCONTRACTING
          -------------------

          A. The Contractor  agrees not to enter into any  sub-contracts for the
performance  of its  obligations,  in  whole or in part,  under  this  Agreement
without the prior written  approval of the  Department.  Two copies of each such
proposed  sub-contact shall be submitted to the Department with the Contractor's
written request for approval.

          B. All such sub-contracts shall contain provisions specifying:

               1.  that  the work  performed  by the  sub-contractor  must be in
accordance  with the  terms of the  Agreement  between  the  Department  and the
Contractor;

               2. that  nothing  contained  in such  contract  shall  impair the
rights of the Department;

               3. that nothing  contained  therein,  or in the Agreement between
the Department and the  Contractor,  shall create any  contractual  relationship
between the sub- contractor and the Department; and

               4. that the sub-contractor specifically agrees to be bound by the
confidentiality provisions set forth in the Agreement between the Department and
the Contractor.

          C.  The  Contractor  agrees  that  it  is  fully  responsible  to  the
Department  for the acts and  omissions  of the  sub-contractors  and of persons
either  directly  or  indirectly  employed  by them as it is for  the  acts  and
omissions of persons directly employed by it.

          D.  The  aforesaid  approval  is  required  in all  cases  other  than
individual employer- employee contracts.

          E.  The   Contractor   shall  not  in  any  way  be  relieved  of  any
responsibility under this Agreement by any sub-contract.


                                      -17-

<PAGE>



          4.17 PARTICIPATION IN AN INTERNATIONAL BOYCOTT
          ----------------------------------------------

          A.  The  Contractor   agrees  that  neither  the  Contractor  nor  any
substantially-owned  affiliated company is participating or shall participate in
an  international   boycott  in  violation  of  the  provisions  of  the  Export
Administration Act of 1979, as amended,  of the regulations of the United States
Department of Commerce promulgated thereunder.

          B. Upon the final  determination  by the  Commerce  Department  or any
other agency of the United  States as to, or  conviction  of the  Contractor  or
substantially-owned   affiliated   company  thereof,   of  participation  in  an
international   boycott  in   violation   of  the   provisions   of  the  Export
Administration  Act  of  1979,  as  amended,  or  the  regulations   promulgated
thereunder,  the  Comptroller  may, at his option,  render forfeit and void this
contract.

          C. The Contractor shall comply in all respects, with the provisions of
Section  343-  10.0 of the  Administrative  Code of the City of New York and the
rules and regulations issued by the Comptroller thereunder.

          4.18 ANTI-TRUST
          ---------------

          The Contractor  hereby assigns,  sells,  and transfers to the City all
right,  title and  interest  in and to any claims  and causes of action  arising
under  the  anti-trust  laws of the  State of New York or of the  United  States
relating to the particular  goods or services  purchased or procured by the City
under this Agreement.

          4.19 PUBLICITY
          --------------

          A. The prior written approval of the Department is required before the
Contractor or any of its employees, servants, agents, or independent contractors
may, at any time,  either  during or after  completion  or  termination  of this
Agreement,  make  any  statements  to  the  press  or  issue  any  material  for
publication through any media of communication  bearing on the work performed or
data collected under this Agreement.

          B. If the  Contractor  publishes  a work  dealing  with any  aspect of
performance under this Agreement, or of the results and accomplishments attached
in such performance, the Department shall have a royalty free, non-exclusive and
irrevocable  license to  reproduce,  publish or  otherwise  use and to authorize
others to use the publication.

          4.20 INVENTORY, PATENTS AND COPYRIGHTS
          --------------------------------------

          A. Any  discovery  or  invention  arising out of or  developed  in the
course of performance of this Agreement  shall be promptly and fully reported to
the  Department,  and if this work is supported by a federal grant of funds,  it
shall to promptly and fully reported to the Federal Government for determination
as to whether patent protection on such invention shall be sought

                                      -18-

<PAGE>



and how the rights in the  invention or  discovery,  including  rights under any
patent issued thereon, shall be disposed of and administered in order to protect
the public interest.

          B. No report, document or other data produced in whole or in part with
contract  funds shall be  copyrighted  by the Contractor nor shall any notice of
copyright  be  registered  by the  Contractor  in  connection  with any  report,
document or other data developed for the Agreement.

          C. If any copyrightable  material is developed under, or in the course
of performing this Agreement,  any Federal Agency  providing  federal  financial
participation  for the Agreement free,  non-exclusive  and irrevocable  right to
reproduce,  publish or otherwise  use, and to authorize  others to use, the work
for governmental purposes.

          D. In no event shall  Subsections A, B and C of this Section be deemed
to  apply to any  report,  document  or  other  data,  or any  invention  of the
Contractor which existed prior to, or was developed or discovered  independently
from, its activities related to or funded by this Agreement.

          4.21 INFRINGEMENTS
          ------------------

          The Contractor  shall be liable to the Department and hereby agrees to
indemnify  and hold the  Department  harmless  for any damage or loss or expense
sustained by the  Department  from any  infringement  by the  Contractor  of any
copyright,  trademark or patent  rights of design,  systems,  drawings,  graphs,
charts,  specifications or printed matter furnished or used by the Contractor in
the performance of this Agreement.

          4.22 INDIVIDUAL FILES
          ---------------------

          The Contractor will keep separate files and records for each recipient
of the services so that they may be readily  identifiable from those relating to
other activities of the Contractor.  In addition to information normally kept by
the  Contractor  in  individual  files,  such as  basic  information  about  the
individual, describing and recording each use of the services by the individual,
and  the  individual's   progress,   the  Contractor  will  include  such  other
information in individual files as the Department shall request.

                                    ARTICLE V
                                    ---------

                                   TERMINATION
                                   -----------

          5.1 The Department  and/or City shall have the right to terminate this
Agreement, in whole or in part:

          A. Under any right to  terminate  as  specified in any section of this
Agreement or for a material breach of this Agreement.


                                      -19-

<PAGE>



          B. Upon the failure of the  Contractor to comply with any of the terms
and conditions of this Agreement  which is not cured within ten (10) days of the
Department's request therefor.

          C. Upon the Contractor's becoming insolvent.

          D. Upon the commencement under the Bankruptcy Act of any proceeding by
or against the Contractor, either voluntarily or involuntarily.

          E. Upon receipt of notification that State or Federal reimbursement or
funding is no longer available for services provided pursuant to this Agreement.

          F. Without cause or if the Department deems that termination  would be
in the best interest of the City.

          5.2 The Department of City shall give the Contractor written notice of
any termination of this Agreement  specifying therein the applicable  provisions
of Section 5.1 of this Article and the effective date thereof which shall not be
less  than  ten (10)  days  from the date the  notice  is  received,  except  if
termination  is based on  paragraph F of Section 5.1 of this  Article,  in which
event notice shall be not less than thirty (30) days.

          5.3 The Contractor  shall have the right to terminate this  Agreement,
without cause, upon thirty (30) days written notice to the Department.

          5.4 Upon  termination of this  Agreement the  Contractor  shall comply
with the Department or City close-out procedures, including but not limited to:

          A. Accounting for and refund to the Department or City,  within thirty
(30) days, any unexpended funds which have been paid to the Contractor  pursuant
to this Agreement.

          B.  Furnishing  within thirty (30) days an inventory to the Department
or City of all  equipment,  appurtenances  and  property  purchased  through  or
provided  under this Agreement and carrying out any Department or City directive
concerning the disposition thereof.

          C. Not  incurring  or paying any further  obligation  pursuant to this
Agreement beyond the termination  date. Any obligation  necessarily  incurred by
the  Contractor  on  account  of this  Agreement  prior to  receipt of notice of
termination  and falling due after such date shall be paid by the  Department or
City in accordance with the terms of this Agreement.  In no event shall the word
"obligation",  as used herein,  be construed as including  any lease  agreement,
oral or written, entered into between the Contractor and its Landlord.

          D. Turn over to the  Department  or City or its  designees  all books,
records, documents and material specifically relating to this Agreement.


                                      -20-

<PAGE>



          E.  Submit,  within  ninety (90) days,  a final  statement  and report
relating  to this  Agreement.  The report  shall be made by a  certified  public
accountant or a licensed public accountant.

          5.5 In the event the Department or City shall terminate this Agreement
in whole or in part as  provided in  paragraphs  A, B, C, or D of Section 5.1 of
this Article,  the  Department or City may procure,  upon such terms and in such
manner as deemed appropriate,  services similar to those so terminated,  and the
Contractor  shall  continue the  performance of this Agreement to the extent not
terminated thereby.

          5.6  Notwithstanding  any  other  provisions  of this  Agreement,  the
Contractor shall not be relieved of liability to the City for damages  sustained
by the City by virtue of Contractor's  breach of the Contract,  and the City may
withhold payments to the Contractor for the purpose of setoff until such time as
the exact amount of damages due to the City from the Contractor is determined.

          5.7 The  provisions of this  Agreement  regarding  confidentiality  of
information shall remain in full force and effect following any termination.

          5.8 The rights and remedies of the City provided in this Article shall
not be exclusive  and are in addition to all other rights and remedies  provided
by law or under this Agreement

                                   ARTICLE VI
                                   ----------

                                  MISCELLANEOUS
                                  -------------

           6.1       CHOICE OF LAW, CONSENT TO JURISDICTION A ND VENUE
           -----------------------------------------------------------

          This Agreement shall be deemed to be executed in the City of New York,
regardless  of the  domicile  of the  Contractor,  and shall be  governed by and
construed in accordance with the laws of the State of New York.

          The parties  agree that any and all claims  asserted by or against the
City  arising  under  this  Agreement  or  related  thereto  shall be heard  and
determined  either in the courts of the United  States  located in New York City
("Federal  Courts")  or in the  Courts of the State of New York ("New York State
Courts")  located  in the  City and  County  of New  York.  To  effectuate  this
agreement and intent, the Contractor agrees:

          A. If the City  initiates any action against the Contractor in Federal
Court  or in New  York  State  Court,  service  of  process  may be  made on the
Contractor  either in  person,  wherever  such  Contractor  may be found,  or by
registered  mail addressed to the Contractor at its address as set forth in this
Agreement, or to such other address as the Contractor may provide to the City in
writing; and

                                      -21-

<PAGE>




          B. With respect to any action  between the City and the  Contractor in
New York State Court,  the Contractor  hereby  expressly waives and relinquishes
any  rights it might  otherwise  have (i) to move to dismiss on grounds of forum
non converiens,  (ii) to remove to Federal Court; and (iii) to move for a change
of venue to a New York State Court outside New York County.

          C. With respect to any action  between the City and the  Contractor in
Federal  Court located in New York City,  the  Contractor  expressly  waives and
relinquishes any right it might otherwise have to move to transfer the action to
a United States Court outside the City of New York.

          D. If the Contractor  commences any action against the City in a court
located other than in the City and State of New York,  upon request of the City,
the  Contractor  shall either  consent to a transfer of the action to a court of
competent  jurisdiction  located  in the City and  State of New York or,  if the
court where the action is  initially  brought  will not or cannot  transfer  the
action,  the Contractor  shall consent to dismiss such action without  prejudice
and may thereafter  reinstitute the action in a court of competent  jurisdiction
in New York City.

          If any  provision(s)  of this  Article is held  unenforceable  for any
reason,  each and all other provision(s) shall nevertheless remain in full force
and effect.

          6.2 GENERAL RELEASE
          -------------------

          The acceptance by the Contractor or its assignees of the final payment
under this  Agreement,  whether by voucher,  judgment of any court of  competent
jurisdiction or any other administrative  means, shall constitute and operate as
a general  release to the City from any and all claims of and  liability  to the
Contractor arising out of the performance of this Agreement.

          6.3 CLAIMS AND ACTIONS THEREON
          ------------------------------

          A. No  action  at law or  proceeding  in  equity  against  the City or
Department shall lie o be maintained upon any claim based upon this Agreement or
arising out of this Agreement or in any way connected with this Agreement unless
the Contractor shall have strictly  complied with all  requirements  relating to
the giving of notice and of  information  with  respect to such  claims,  all as
herein provided.

          B. No action at law or proceeding in equity shall lie or be maintained
against the  Department or the City upon any claim based upon this  Agreement or
arising out of this Agreement  unless such action shall be commenced  within six
(6) months after the date of final payment  hereunder,  or within six (6) months
of  termination  or  conclusion of this  Agreement,  or within six (6) months of
accrual of the cause of action, whichever is earliest.


                                      -22-

<PAGE>



          C. In the  event any claim is made or any  action  brought  in any way
relating to the Agreement herein,  the Contractor shall diligently render to the
Department and/or the City of New York without  additional  compensation any and
all assistance  which the Department  and/or the City of New York may require of
the Contractor.

          D. The  Contractor  shall report to the  Department in writing  within
three (3) working days of the  initiation  by or against the  Contractor  of any
legal action or proceeding in connection with or relating to this Agreement.

          6.4 NO CLAIM AGAINST OFFICERS, AGENTS OR EMPLOYEES
          --------------------------------------------------

          No  claim  whatsoever  shall  be made by the  Contractor  against  any
officer,  agent or employee of the City for, or on account of,  anything done or
omitted in connection with this Agreement.

          6.5 WAIVER
          ----------

          Waiver  by the  Department  of a  breach  of  any  provision  of  this
Agreement  shall not be deemed to be a waiver of any other or subsequent  breach
and shall not be construed to be a  modification  of the terms of the  Agreement
unless and until the same shall be agreed to in  writing  by the  Department  or
City as required and attached to the original Agreement.

          6.6 NOTICE
          ----------

          The  Contractor  and the  Department  hereby  designate  the  business
addresses hereinabove  specified as the places where all notices,  directions or
communications from one such party to the other party shall be delivered,  or to
which they shall be mailed.  Actual  delivery of any such  notice,  direction or
communication  to a party at the aforesaid  place, or delivery by certified mail
shall be conclusive and deemed to be sufficient  service thereof upon such party
as of the date such notice, direction or communication is received by the party.
Such address may be charged at any time by an instrument in writing executed and
acknowledged  by, the party making such change and  delivered to the other party
in the manner as specified  above.  Nothing in this  section  shall be deemed to
serve as a waiver of any  requirements  for the  service of notice or process in
the institution of an action or proceeding as provided by law.

          6.7 ALL LEGAL PROVISIONS DEEMED INCLUDED
          ----------------------------------------

          It is the intent and  understanding  of the parties to this  Agreement
that each and every  provision of law required to be inserted in this  Agreement
shall be and is inserted herein. Furthermore, it is hereby stipulated that every
such provision is to be deemed to be inserted herein, and if, through mistake or
otherwise,  any such  provision is not  inserted,  or is not inserted in correct
form,  then this Agreement  shall forthwith upon the application of either party
be

                                      -23-

<PAGE>



amended by such  insertion  so as to comply  strictly  with the law and  without
prejudice to the rights of either party hereunder.

          6.8 SEVERABILITY
          ----------------

          If this  Agreement  contains any unlawful  provision  not an essential
part of the Agreement  and which shall not appear to have been a controlling  or
material inducement to the making thereof, the same shall be deemed of no effect
and shall,  upon notice by either party,  be deemed  stricken from the Agreement
without affecting the binding force of the remainder.

          6.9 MODIFICATION
          ----------------

          This  Agreement  may be modified by the parties in writing in a manner
not materially affecting the substance hereof. It may not be altered or modified
orally.

          6.10 PARAGRAPH HEADINGS
          -----------------------

          Paragraph  headings are inserted only as a matter of  convenience  and
for  reference  and in no way define,  limit or describe  the scope or intent of
this Agreement and in no way affect this Agreement.

          6.11 CETA AND PRIVATE SECTOR JOB DEVELOPMENT
          --------------------------------------------

          A. The Contractor  shall,  when hiring into  unsubsidized  jobs in its
workforce, give consideration to those persons presently employed in CETA public
service positions in the City of New York, whose  qualifications  and skills are
commensurate with those required for the positions to be filled.

          B. In the event  that  there are no persons  for CETA  public  service
positions  who are  available  to fill the  positions  described  in paragraph A
above,  the  Contractor  shall give  consideration  in hiring to persons who are
enrolled in the Public Works Program of the Human Resources  Administration  and
who have been assessed as employable by the HRA Private  Sector Job  Development
Unit.

          In order to  facilitate  the  referral of persons for such entry level
positions,  the Contractor  shall notify the HRA Private Sector Job  Development
Unit whenever such entry level  positions are  available,  indicating the number
and types of positions to be filled.  Additionally,  the Contractor shall submit
quarterly  reports  with the Private  Sector Job  Development  Unit  listing all
unfilled, unsubsidized entry level positions available.

          Notification  of such  positions  and the  quarterly  reports shall be
addressed to the Director,  HRA Private  Sector Job  Development  Unit, 109 East
16th Street, New York, New York 10003.


                                      -24-

<PAGE>



          6.12 POOR PERFORMANCE
          ---------------------

          A.  If,  in  the  sole  judgment  of  the   Commissioner's   designee,
Contractor's  performance of the work or other performance under the Contract is
improper,  cilatory, or otherwise not in strict compliance with all requirements
of the Contract, the Commissioner's designee may, in addition to any other right
or remedy of the Commissioner or the City, issue a written warning to Contractor
that it is a poor performer, (the "Warning").

          Such warning may be issued,  at any time prior to the  termination  of
the Contract.  If the contractor  disputes such Warning,  Contractor shall given
written notice (the "Protect  Notice") to the  Commissioner  within fifteen (15)
business  days of receipt of the Warning.  Commissioner  or his  designee  shall
review the matter  and  deliver a written  determination  to  Contractor  either
affirming,  modifying or rescinding the Warning.  If the  Commissioner  does not
give  Contractor a determination  within  forty-five (45) days of receipt of the
Contractor's  Protest Notice, the Warning shall be deemed rescinded on the forty
fifty (45) day following such receipt. Within ninety (90) days but not less than
thirty  (30)  days  after  the  termination  of the  Contract  (unless  the poor
performer  Warning was  previously  rescinded),  the  Commissioner  shall review
Contractor's  performance  and shall either rescind such Warning or shall notify
Contractor  of his right to appear at a hearing,  on not less than five (5) days
notice,  to determine if Contractor shall be classified as a poor performer.  At
any such hearing, Contractor may be represented by counsel and present or refute
evidence  and  testimony  relevant  to the issue of  Contractor's  alleged  poor
performance.  The Commissioner,  or his designee, shall issue a written decision
either  classifying  Contractor  as a poor  performer  or  rescinding  the  poor
performer Warning, as the case may be, with the reasons therefore.

          B. If Contractor  disputes the final poor performer  classification by
Commissioner,  Contractor  may seek  review of the  decision by  requesting  the
Commissioner,  in writing, within ten (10) business days of receipt of the final
poor  performer  classification,  to  convene  a Review  Board  pursuant  to the
Regulations of the Board of Estimate. The Commissioner's decision shall be final
and binding with respect to the classification of Contractor as a poor performer
if Contractor does not request a review as herein provided.

          C.  If   Contractor   does  not  dispute  the  final  poor   performer
classification  by Commissioner,  Commissioner  shall upon five (5) days written
notice to  Contractor  and within  fifteen  (15) days of having  delivered  such
written notice to Contractor,  convene a Board of responsibility pursuant to the
regulations  of  the  Board  of  Estimate,  to  determine  if  Contractor  is  a
responsible bidder.

          D. Contractor  agrees to forebear from the  commencement of any action
or proceeding  regarding the  Commissioner's  classification  of Contractor as a
poor  performer,  unless the Contractor has requested a Review Board pursuant to
subsection B, above and such Board has issued a final decision.


                                      -25-

<PAGE>



          E. Any notice to Contractor  under this section shall be sufficient if
it complies with the notice provision of the Agreement.

          6.13 VENDEX QUESTIONNAIRES
          --------------------------

          This  provision  shall apply to contracts  in excess of $100,000:  The
Contractor  states that the  Principal  Questionnaire  and the  Business  Entity
Questionnaire  (Verdex  Questionnaires) have been duly executed and submitted to
the Department.  The Contractor  understands that the Department's reliance upon
the veracity of the  information  stated therein is a material  condition to the
execution of this Agreement.  The Contractor further states that the information
stated  therein is in no respect  misleading.  In the event any responses to the
Vendex  Questionnaire  changes in any material  respect,  the  Contractor  shall
promptly furnish the Department with a sworn statement  setting forth the nature
of such changes.  This contract shall be a nullity until the Contractor complies
with  all  the  requirements  set  forth  in the  Vendex  Questionnaires  to the
satisfaction of the Department.

          6.14 CONSULTANT REPORTS
          -----------------------

          A copy of each consultant report submitted by a consultant to any City
official  or to  any  officer,  employee,  agent  or  representative  of a  City
department,  agency,  commission or body or to any  corporation,  association or
entity whose  expenses are paid in whole or in part from the City treasury shall
be  furnished to the  Commissioner  of the  department  to which such report was
submitted or, if not a City department, then to the chief controlling officer or
officers of such other  office or entity.  A copy of such  report  shall also be
furnished  to the  Director of the Mayor's  Office of  Construction  for matters
related to  construction  or to the Director of the Mayor's Office of Operations
for all other matters.

                                  ARTICLE VII.
                                  ------------

                         CONTRACTOR'S HIRING COMMITMENT
                         ------------------------------

               1. Except as otherwise provided by Paragraph (7) of this Article,
Contractor  agrees as a condition of this contract,  to hire at least one Public
Assistance  Recipient  ("PA  Recipient")  for  each  $250,000  in  value of this
contract,  or to the extent that the Contractor enters into other contracts with
the  Department,  for each $250,000 of the cumulative  value of contracts of the
Contractor during the term of this Agreement.

               2. Such hiring shall be for  full-time  employment  of at least a
minimum  of 35 hours per  week.  The rate of pay shall be at least 20% above the
federal  minimum wage, and the duration of the employment  shall be for at least
one year.  In the event  that a  replacement  of a PA  Recipient  is made by the
Contractor  during  the  one  year,  such  replacement  shall  not  count  as an
additional   employee  toward  Contractor's  hiring  requirement  set  forth  in
Paragraph (1) of this Article.

                                      -26-

<PAGE>




               3. Within thirty days of the  commencement  date of this contract
("commencement  date") or fifteen days following notice from the Department that
a request for an exemption  from the  provisions  of this Rider has been denied,
Contractor shall submit,  on forms specified by the Department,  information and
specifications for the job(s) available.

               4. The Contractor,  may at its option,  request the assistance of
the Department in identifying potential employees.  In such case, the Department
will refer PA Recipients to the Contractor for employment interviews.

               5.  Contractor  shall hire the number of  employees  agreed  upon
pursuant to Paragraph (1) of this Article within ninety days of the commencement
date or such longer period as may be specified, in writing, by the Department.

               6. In the event  Contractor fails to hire said agreed upon number
of PA  Recipients  within the time  required  pursuant to Paragraph  (5) of this
Article,  and to pay and retain such employees pursuant to Paragraph (2) of this
Article,  Contractor  shall pay to the  Department or the  Department may at its
option, deduct from monies due or become due to Contractor, the amount of $19.18
per employee for each  calendar  day for which such PA  Recipient(s)  is/are not
employed by Contractor as required by this Article.  Such amount is hereby fixed
and agreed as liquidated damages.

               7.  Contractor may apply to the Department for exemption from all
or part of the  requirements  of this Article.  Any application for an exemption
must be made before the expiration of thirty days after the commencement date of
this contract,  or any subsequent contract as discussed in Paragraph (1) herein,
and shall be in the form specified by the  Department.  Exemption may be granted
upon a showing that the  operation of this  Article will  constitute  an extreme
hardship, within the sole discretion of the Department; or to any Contractor not
employing twenty or more employees at a place of business within the City of New
York.

                                  ARTICLE VIII.
                                  -------------

                                EQUAL EMPLOYMENT
                                ----------------

          8.1 Mayor's Executive Order No. 50
          ----------------------------------

          A. This Agreement is subject to the  requirements  of Executive  Order
No. 50 (1980) as revised ("E.O.  50") and the Rules and Regulations  promulgated
thereunder. No Contract will be awarded unless and until these requirements have
been complied with in their entirety.  By signing this Contract,  the Contractor
agrees that it:

                    (1)       will not  engage  in any  unlawful  discrimination
                              against any employee or applicant  for  employment
                              because of race, creed, color, national origin,

                                      -27-

<PAGE>



                               sex, age,  disability,  marital status, or sexual
                               orientation   with  respect  to  all   employment
                               decisions   including,   but   not   limited   to
                               recruitment,    hiring,   upgrading,    demotion,
                               downgrading,  transfer, training, rates of pay or
                               other forms of compensation, layoff, termination,
                               and all other terms and conditions of employment;

                     (2)       the Contractor  agrees that when it  subcontracts
                               it will not engage in any unlawful discrimination
                               in the selection of  subcontractors  on the basis
                               of  the  owner's  race,  color,  creed,  national
                               origin, sex, age,  disability,  marital status or
                               sexual   orientation  or  that  it  is  an  equal
                               opportunity employer;

                     (3)       will state in all solicitations or advertisements
                               for  employees  placed  by or on  behalf  of  the
                               Contractor  that all  qualified  applicants  will
                               receive   consideration  for  employment  without
                               regard to race,  creed,  color,  national origin,
                               sex, age,  disability,  marital  status or sexual
                               orientation;  or that it is an  equal  employment
                               opportunity employer;

                     (4)       will   send  to  each   labor   organization   or
                               representative  of  workers  with  which it has a
                               collective bargaining agreement or other contract
                               or   memorandum   of    understanding,    written
                               notification of its equal employment  opportunity
                               commitments  under  E.O.  50 and  the  rules  and
                               regulations promulgated thereunder; and

                     (5)       will   furnish   all   information   and  reports
                               including and Employment  Report before the award
                               of the Contract  which are required by E.O.,  50,
                               the rules and regulations promulgated thereunder,
                               and orders of the Director of the Bureau of Labor
                               Services  ("Bureau"),  and will permit  access to
                               its books, records and accounts by the Bureau for
                               the  purposes  of   investigation   to  ascertain
                               compliance  with  such  rules,  regulations,  and
                               orders.

          B. The Contractor  understands that in the event of its  noncompliance
with the nondiscrimination  clauses of this Agreement or with any of such rules,
regulations or orders,  such noncompliance shall constitute a material breach of
this  Agreement  and  noncompliance  with E.O. 50 and the rules and  regulations
promulgated  thereunder.  After a  hearing  held  pursuant  to the  rules of the
Bureau, the Director may direct the imposition by the contracting agency head of
any or all of the following sanctions:

                     (1)       disapproval of the Contractor;

                     (2)       suspension or termination of the Agreement;

                     (3)       declaring the Contractor in default; or


                                      -28-

<PAGE>



                    (4)       in lieu  of any of the  foregoing  sanctions,  the
                              Director may impose an employment program.

          C. The Director of the Bureau may recommend to the contracting  agency
head that a Board of  Responsibility  be convened  for  purposes of  declaring a
contractor  who has  repeatedly  failed to comply with E.O. 50 and the rules and
regulations promulgated thereunder to be nonresponsible.

          D. The  Contractor  agrees to include the  provisions of the foregoing
paragraphs in every  subcontract or purchase order in excess of $50,000 to which
it becomes a party,  unless  exempted by E.O.  50 and the rules and  regulations
promulgated  thereunder,  so that  such  provisions  will be  binding  upon each
subcontractor  or vendor.  The Contractor  will take such action with respect to
any  subcontract  or purchase  order as may be  directed by the  Director of the
Bureau of Labor  Services  as a means of  enforcing  such  provisions  including
sanctions for noncompliance.

          E. The  Contractor  further  agrees that it will refrain from entering
into any contract or contract  modification  subject to E.O. 50 an the rules and
regulations promulgated thereunder with a subcontractor who is not in compliance
with the  requirements  of E.O.  50 and the  rules and  regulations  promulgated
thereunder.

          8.2 Where  required by New York State  Labor Law  Section  220-e - the
              ------------------------------------------------------------------
              Contractor agrees: 
              -----------------

          A. That in the hiring of employees for the  performance  of work under
this  Agreement  or  any   subcontract   hereunder,   neither  the   Contractor,
subcontractor,   nor  any  person  acting  on  behalf  of  such   Contractor  or
subcontractor  shall by reason of race,  creed,  color,  sex or national  origin
discriminate  against any citizen of the State of New York who is qualified  and
available to perform the work to which the employment relates;

          B. That  neither  the  Contractor,  subcontractor,  nor any  person on
behalf  thereof  shall,  in any manner,  discriminate  against or intimidate any
employee  hired for the  performance  of work under this Agreement on account of
race, creed, color, sex or national origin;

          C.  That  there  may  be  deducted  from  the  amount  payable  to the
Contractor  by the City under this  Agreement a penalty of five dollars for each
person for each calendar day during which such person was discriminated  against
or intimidated in violation of the provisions of this Agreement; and

          D. That this  Agreement may be cancelled or terminated by the City and
all moneys due or to become due hereunder may be forfeited,  for a second or any
subsequent  violation  of  the  terms  or  conditions  of  this  section  of the
Agreement.


                                      -29-

<PAGE>



          E. The aforesaid  provisions of this section  covering  every contract
for or on behalf of the State or a  municipality  for the  manufacture,  sale or
distribution of materials,  equipment or supplies shall be limited to operations
performed within the territorial limits of the State of New York.

          8.3  Where  Required  By New York  City  Administrative  Code  Section
               -----------------------------------------------------------------
               343-8.0 the Contractor Agrees That:
               -----------------------------------

          A. It shall be unlawful  for any person  engaged in the  construction,
alteration  or repair of buildings or engaged in the  construction  or repair of
streets  or  highways  pursuant  to a  contract  with the City or engaged in the
manufacture,  sale or distribution of materials,  equipment or supplies pursuant
to a contract  with the City to refuse to employ or to refuse to continue in any
employment any person on account of the race, color or creed of such person.

          B. It shall be  unlawful  for any  person or any  servant,  agent,  or
employee of any person,  described in subdivision (A) above, to ask, indicate or
transmit orally or in writing, directly or indirectly, the race, color, or creed
or religious  affiliation of any person employed or seeking employment from such
person, firm or corporation.

          C.  Disobedience  of  the  foregoing  provisions  shall  be  deemed  a
violation of a material provision of this Agreement.

          D. Any person, or the employee, manager or owner of or officer of such
firm or  corporation  who shall  violate any of the  provisions  of this section
shall,  upon  conviction  thereof,  be  punished  by a fine or not more than one
hundred dollars or by imprisonment for not more than thirty days, or both.

                                   ARTICLE IX.
                                   -----------

                                    APPROVALS
                                    ---------

          9.1 The City of New York
          ------------------------

          This Agreement shall not become effective or binding unless:

          A.  authorized by the Mayor;  approved by the Board of Estimate either
pursuant to Section 349 of the New York City Charter for  contracts  not subject
to public letting if the amount to be paid  hereunder  exceeds  $10,000,  or for
amendments to a contract  previously  approved by the Board of Estimate,  if the
amount to be paid  hereunder  exceeds  the lesser of $10,000 or fifteen per cent
(15%) of the original  contract amount, or pursuant to Section 343(a) of the New
York City Charter for contracts  subject to public letting;  and the Comptroller
shall have endorsed his certificate that there remains  unexpended and unapplied
a balance of the  appropriation of funds applicable hereto sufficient to pay the
estimated expense of executing this Agreement; and

                                      -30-

<PAGE>




          B. approved by the Mayor pursuant to the provisions of Executive Order
No. 42, dated  October 9, 1975 in the event the  Executive  Order  requires such
approval; and

          C. certified by the Mayor (Mayor's Fiscal  Committee  created pursuant
to Executive Order No. 43, dated October 14, 1975) that performance thereof will
be in accordance with the City's financial plan.

          9.2 OTHER APPROVALS OR AUTHORIZATIONS
          -------------------------------------

          The  requirement  of this Article  shall be in addition to, and not in
lieu of, any approval or authorization  otherwise required for this Agreement to
be effective and for the expenditure of City funds.

                                   ARTICLE X.
                                   ----------

                            ANTI-APARTHEID PROVISIONS
                            -------------------------

          I. A. In accordance with Section 6-115 of the  Administrative  Code of
the City of New York, the Contractor hereby covenants and represents:

                    1)        that the  Contractor and its  substantially  owned
                              subsidiaries  shall  not  during  the term of this
                              contract, sell or agree to sell, goods or services
                              other than food or medical  supplies  directly  to
                              the  following   agencies  of  the  South  African
                              government or directly to a  corporation  owned or
                              controlled  by  such  government  and  established
                              expressly for the purposes of procuring such goods
                              and services for such specific agencies:

                              a)        the police,
                              b)        the military,
                              c)        the prison system,
                              d)        the   ministry   of  home   affairs  and
                                        national education,
                              e)        the    ministry   of    education    and
                                        development    aid,     including    the
                                        development   boards   and   the   rural
                                        development boards,
                              f)        the ministry of justice,
                              g)        the    ministry    of     constitutional
                                        development and planning,
                              h)        the ministry of law and order,
                              i)        the bureau for information,
                              j)        the ministry of manpower,
                              k)        the Armaments Development and Production
                                        Corporation    (ARMSCOR),     and    its
                                        subsidiaries   Nimrod,   Atlas  Aircraft
                                        Corporation, Eloptro (Pty) Ltd., Kentson
                                        (Pty)  Ltd.,  Infoplan  Ltd.,  Lyttleton
                                        Engineering  Works (Pty)  Ltd.,  Naschem
                                        (Pty) Ltd.,

                                      -31-

<PAGE>


                                        Pretoria   Metal  Pressing  (Pty)  Ltd.,
                                        Somohem (Pty) Ltd.,  Swartklip  Products
                                        (Pty) Ltd.,  Telacast  (Pty)  Ltd.,  and
                                        Musgrave        Manufacturers        and
                                        Distributions,
                              l)        the national intelligence services,
                              m)        the   council   for    scientific    and
                                        industrial research,
                              n)        the   electricity    supply   commission
                                        (ESCOM),
                              o)        the  South  African  Coal,  Oil  and Gas
                                        Corporation (Sasol Limited or Sasol 1, 2
                                        or 3),
                              p)        the Automic Energy  Corporation  (Ltd.),
                                        or
                              q)        the Southern Oil Exploration Corporation
                                        (Soekor).

                    2)        In the case of a contract  to supply  goods,  that
                              none  of the  goods  to be  supplied  to the  City
                              originated  in the  Republic  of South  Africa  or
                              Namibia.

                    3)        That the  Contractor and its  substantially  owned
                              subsidiaries do not do business in the Republic of
                              South Africa or Namibia by maintaining any office,
                              plant or employee in the  Republic of South Africa
                              or  Namibia,   or  that  the  Contractor  and  its
                              substantially   owned  subsidiaries  are  actively
                              engaged in the withdrawal of their operations from
                              the  Republic  of South  Africa  and  Namibia  and
                              within six months  will not  maintain  any office,
                              plant or employee in the  Republic of South Africa
                              or  Namibia,   provided,   however,  that  if  the
                              Contractor    and    its    substantially    owned
                              subsidiaries  have  withdrawn or are so engaged in
                              withdrawing  their operations from the Republic of
                              South Africa or Namibia and maintain a presence in
                              South  Africa  or  Namibia  after  such six  month
                              period solely for the purpose of liquidating their
                              business, the Contractor shall be eligible to make
                              the  certification  provided  for in this  section
                              three.  This section three shall not apply to news
                              organizations, or to companies whose sole activity
                              in the  Republic of South Africa or Namibia is the
                              manufacture,  processing and  distribution of food
                              or medical supplies.

                    4)        This  stipulation  does  not  apply to the sale of
                              goods  or  services  to an  agency  of  the  South
                              African   government   covered  in  subsections  a
                              through  c  of  section  one  when  such  sale  is
                              provided  for by the terms of a  contract  entered
                              into prior to July 13, 1985 (the effective date of
                              Local Law 19),  but it does apply to any  increase
                              in the  amount of goods or  services  supplied  to
                              such a covered  agency  pursuant to any amendment,
                              modification  or  extension  of such a contract if
                              the  amendment,   modification  or  extension  was
                              agreed to on or after July 13, 1985.

                    5)        This  stipulation  does  not  apply to the sale of
                              goods  or  services  to an  agency  of  the  South
                              African   government   covered  in  subsections  d
                              through  q  of  section  one  when  such  sale  is
                              provided for by the terms of a contract

                                      -32-

<PAGE>



                              entered  into  prior to  February  28,  1987  (the
                              effective date of Local Law 81, which amends Local
                              Law 19),  but it does not apply to any increase in
                              the amount of goods or services supplied to such a
                              covered   agency   pursuant   to  any   amendment,
                              modification  or  extension  of such a contract if
                              the  amendment,   modification  or  extension  was
                              agreed to on or after February 28, 1987.

                    B.        The  Contractor  agrees  that  the  covenants  and
                              representations   in  sub-  section  A  above  are
                              material  conditions  of  this  Agreement.  In the
                              event that Department  receives  information  that
                              the  Contractor is in violation of  sub-section A,
                              the Department  shall review such  information and
                              give the Contractor an opportunity to respond.  If
                              the   Department   finds  that  a  violation   has
                              occurred,  the Department  shall have the right to
                              terminate this Agreement and procure the supplies,
                              services or work from another source in any manner
                              the Department deems proper.  In the event of such
                              termination,  the  Contractor  shall  pay  to  the
                              Department,   or  the   Department   in  its  sole
                              discretion may withhold from any amounts otherwise
                              payable to the Contractor,  the difference between
                              the contract price for the uncompleted  portion of
                              this  Agreement and the cost to the  Department of
                              completing  performance of this  Agreement  either
                              itself  or  by  engaging  another   contractor  or
                              contractors.   In  the  case  of  a   requirements
                              contract,  the Contractor shall be liable for such
                              difference  in  price  for the  entire  amount  of
                              supplies  required by the  Department for the term
                              of this  Agreement.  In the case of a construction
                              contract, the Department shall also have the right
                              to hold the Contractor in partial or total default
                              in accordance with the default  provisions of this
                              Agreement.   The  rights  and   remedies   of  the
                              Department  hereunder shall be in addition to, and
                              not in  lieu  of,  any  rights  and  remedies  the
                              Department  has  pursuant to the  Agreement  or by
                              operation of law.

          II.       The Contractor  hereby  covenants and represents that it and
                    its  substantially  owned  subsidiaries  have not within the
                    twelve months prior to the award of such contract  violated,
                    and shall not during the period of this  contract  violated,
                    the provisions of the  Comprehensive  Anti-Apartheid  Act of
                    1986, the Export  Administration  Act of 1979 as amended (50
                    U.S.C.ss.2401  et seq.) or the Arms Export Control Act of --
                    --- 1976 as amended (22 U.S.C.ss.2778)  respecting  business
                    activity in the Republic of South Africa or Namibia.  Upon a
                    final  determination  by the  United  States  Department  of
                    Commerce or any other agency of the United States or a court
                    that the Contractor or its  substantially  owned  subsidiary
                    has   violated   any   provision   of   the    Comprehensive
                    Anti-Apartheid  Act,  the Export  Administration  Act or the
                    Arms Export Control Act respecting  business activity in the
                    Republic of South Africa or Namibia,  the  Department  shall
                    have the right to  terminate  this  contract and procure the
                    supplies, services or work from another source in any manner
                    the

                                      -33-

<PAGE>



                    Department deems proper.  In the event of such  termination,
                    the  Contractor   shall  pay  to  the  Department,   or  the
                    Department  in its sole  discretion  may  withhold  from any
                    amounts otherwise payable to the Contractor,  the difference
                    between the contract  price for the  uncompleted  portion of
                    this  contract and the cost to the  Department of completing
                    performance  of this  contract  either itself or by engaging
                    another  contractor  or  contractors.   In  the  case  of  a
                    requirements  contract,  the Contractor  shall be liable for
                    the  said  difference  in price  for the  entire  amount  of
                    supplies required by the Department for the uncompleted term
                    of this contract.  In the case of a  construction  contract,
                    the  Department  shall  also  have  the  right  to hold  the
                    Contractor in partial or total  default in  accordance  with
                    the  default  provisions  of this  contract.  The rights and
                    remedies of the Department  hereunder  shall be in addition,
                    to,  and  not in  lieu  of,  any  rights  and  remedies  the
                    Department  has pursuant to this contract or by operation of
                    law.

                                   ARTICLE XI.
                                   -----------

                                ENTIRE AGREEMENT
                                ----------------

          This written  Agreement  contains all the terms and conditions  agreed
upon by the parties hereto, and no other agreement, oral or otherwise, regarding
the subject matter of this Agreement  shall be deemed to exist or to bind any of
the parties hereto, or to vary any of the terms contained herein.

          IN WITNESS  WHEREOF,  the parties have duly executed this Agreement on
the date first above written.

                                         CITY OF NEW YORK
                                         DEPARTMENT OF SOCIAL SERVICES
                                         HUMAN RESOURCES ADMINISTRATION
                                                   COMMISSIONER


                                         By /s/ Thomas W. Bugdall
                                            ---------------------


Corporate Contractor
Affix ____ Seal:
                                         American Medical Alert Corp.
                                         ----------------------------
                                                  CONTRACTOR



                                      -34-

<PAGE>



                                  By /s/ Howard M. Siegel
                                  -----------------------

                                  Title President
                                  ---------------

                                       112571221
                                       ---------
                                  Fed. Employer I.D. No. or Soc. Sec. No.


           Approval  as  to  form  was  granted  by  the   Corporation   Counsel
on:________________.


                                      -35-

<PAGE>



STATE OF NEW YORK      )
                       : ss:
COUNTY OF NEW YORK     )


On this 23 day of June, 1988, before me personally came Thomas W. Bugdall, to me
known  and  known  to  me  to  be  General   Counsel  of  the  HUMAN   RESOURCES
ADMINISTRATION/DEPARTMENT OF SOCIAL SERVICES of the CITY OF NEW YORK, the person
described in and who executed the foregoing  instrument,  and he acknowledged to
me that he executed the same for the purpose therein mentioned.


                                                          /s/ Janet Smith
                                                          ---------------
                                                          NOTARY PUBLIC




STATE OF NEW YORK      )
                       : ss:
COUNTY OF NEW YORK     )


On this 23 day of June, 1988,  before me personally came Howard M. Siegel, to me
known,  who,  being by me duly  sworn,  did depose and say that he resides at 31
Grand  Blvd.,  Long Beach,  New York,  that he is the  President of the American
Medical Alert Corp.,  the corporation  described in and which executed the above
instrument; that he knows the seal of said corporation; that the seal affixed to
said  instrument is such corporate  seal; that it was so affixed by order of the
Board of Directors of said  corporation,  and that he signed his name thereto by
like order.



                                                           /s/ Janet Smith
                                                           ---------------
                                                           NOTARY PUBLIC

                                      -36-

<PAGE>



                            Attachment 2 - Contracts

                                   AFFIRMATION

The  undersigned  proposer or bidder  affirms and declares that said proposer or
bidder is not in arrears to the City of New York upon  debt,  contract  or taxes
and is not a defaulter,  as surety or otherwise,  upon obligation to the City of
New York, and has not been declared not  responsible,  or  disqualified,  by any
agency of the City of New York, nor is there any proceeding  pending relating to
the  responsibility or qualification of the proposer or bidder to receive public
contracts except_______________________________________________________________.

Full name of Proposer or Bidder ________________________________________________

Address_________________________________________________________________________

City ______________________________ State _________________ Zip Code ___________

CHECK ONE BOX AND INCLUDE APPROPRIATE NUMBER:

|_|        A         -         Individual or Sole Proprietorship*
                               SOCIAL SECURITY NUMBER

                               -----------------------------

|_|        B         -         Partnership, Joint Venture or other 
                               unincorporated organization
                               EMPLOYER IDENTIFICATION NUMBER

                               -----------------------------

|_|        C         -         Corporation
                               EMPLOYER IDENTIFICATION NUMBER

                               112571221



*          Under the  Federal  Privacy  Act the  furnishing  of Social  Security
           Numbers by bidders on City contracts is voluntary. Failure to provide
           a  Social   Security   Number   will  not   result   in  a   bidder's
           disqualification.  Social  Security  Numbers will be used to identify
           bidders  disqualification.  Social  Security  Numbers will be used to
           identify  bidders,  proposers or vendors to ensure  their  compliance
           with laws,  to assist the City in  enforcement  of laws as well as to
           provide the City a means of identifying of businesses which seek City
           contracts.


<PAGE>



By         /s/ Howard M. Siegel
           --------------------
           Signature


           President
           ---------
           Title
If a corporation place seal here

Must be signed by an officer or duly authorized representative.


<PAGE>


                    APPROVAL AS TO FORM OF A SINGLE CONTRACT


Name of Contractor:  AMERICAN MEDICAL ALERT CORP.
- ------------------

           Pursuant to the powers  vested in me by Section  394,  subo. b of the
New York City Charter,  I hereby  approve as to form the annexed  contract to be
entered  into by the  Department  of  Social  Services  of the  Human  Resources
Administration on behalf of the City of New York.

Dated:   MAY 19  1988

                                                   /s/__________________________
                                                      Acting Corporation Counsel







                                                                 EXHIBIT 23 (a)
                                                                 --------------



INDEPENDENT AUDITORS' CONSENT

We consent to the  incorporation  by reference in  Registration  Statement  Nos.
33-48385,  33- 48297,  and 33-91806 on Form S-8 and No.  333-6159 on Form S-3 of
American  Medical Alert Corp.  our report dated March 3, 1995  appearing in this
Annual Report on Form 10-KSB of American  Medical Alert Corp. for the year ended
December 31, 1996.



/s/ Deloitte & Touche LLP
- -------------------------
DELOITTE & TOUCHE LLP

New York, New York
March  27, 1997




                                                                 EXHIBIT 23 (b)
                                                                 --------------

                          INDEPENDENT AUDITORS' CONSENT




We consent to the  incorporation  by reference in  Registration  Statement  Nos.
33-48385,  33- 91806,  and 33-48297 on Form S-8 and  Registration  Statement No.
333-6159 on Form S-3 of American  Medical  Alert Corp. of our report dated March
7, 1997  (except  for  Notes 3 and 11,  as to which the date is March 27,  1997)
appearing in this Annual  Report on Form 10-KSB of American  Medical Alert Corp.
for the year ended December 31, 1996.



/s/ Margolin, Winer & Evens LLP

Margolin, Winer & Evens LLP
Garden City, New York
March 27, 1997





<TABLE> <S> <C>

<ARTICLE>                     5
       
<S>                             <C>
<PERIOD-TYPE>                     12-MOS
<FISCAL-YEAR-END>              DEC-31-1997
<PERIOD-START>                 JAN-01-1996
<PERIOD-END>                   DEC-31-1996
<CASH>                           301,013
<SECURITIES>                           0
<RECEIVABLES>                  1,373,755
<ALLOWANCES>                      30,000
<INVENTORY>                    1,171,021
<CURRENT-ASSETS>               2,991,080
<PP&E>                         5,620,551
<DEPRECIATION>                 2,505,441
<TOTAL-ASSETS>                 6,784,014
<CURRENT-LIABILITIES>            530,307
<BONDS>                          461,849
                  0
                            0
<COMMON>                          58,432
<OTHER-SE>                     5,475,426
<TOTAL-LIABILITY-AND-EQUITY>   6,784,014
<SALES>                        1,135,896
<TOTAL-REVENUES>               7,255,842
<CGS>                            789,878
<TOTAL-COSTS>                  2,865,697
<OTHER-EXPENSES>                       0
<LOSS-PROVISION>                       0
<INTEREST-EXPENSE>                46,965
<INCOME-PRETAX>                1,638,893
<INCOME-TAX>                     720,000
<INCOME-CONTINUING>              918,893
<DISCONTINUED>                         0
<EXTRAORDINARY>                        0
<CHANGES>                              0
<NET-INCOME>                     918,893
<EPS-PRIMARY>                       0.16
<EPS-DILUTED>                          0
        

</TABLE>


© 2022 IncJournal is not affiliated with or endorsed by the U.S. Securities and Exchange Commission