NATIONAL SERVICE INDUSTRIES INC
10-Q, 2000-01-14
ELECTRIC LIGHTING & WIRING EQUIPMENT
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                                                                    Page 1 of 50
                                                    Index to Exhibits on Page 14

                                  UNITED STATES

                       SECURITIES AND EXCHANGE COMMISSION

                             Washington, D.C. 20549

                                    FORM 10-Q
(Mark One)

[X]            QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE
                                   SECURITIES EXCHANGE ACT OF 1934

For the quarterly period ended November 30, 1999.

                                       OR

[ ]            TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE
                                   SECURITIES EXCHANGE ACT OF 1934

For the transition period from __________________ to ____________________.

Commission file number 1-3208.

                        NATIONAL SERVICE INDUSTRIES, INC.
             (Exact name of registrant as specified in its charter)

                  Delaware                              58-0364900

      (State or other jurisdiction of    (I.R.S. Employer Identification Number)
      incorporation or organization)

            1420 Peachtree Street, N.E., Atlanta, Georgia     30309-3002
              (Address of principal executive offices)        (Zip Code)

                                 (404) 853-1000
              (Registrant's telephone number, including area code)

                                      None
(Former Name, Former Address and Former Fiscal Year, if Changed Since Last
Report)

Indicate by check mark whether the registrant (1) has filed all reports required
to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during
the  preceding 12 months (or for such  shorter  period that the  registrant  was
required  to file  such  reports),  and  (2) has  been  subject  to such  filing
requirements for the past 90 days.

                                Yes [ X ] No [ ]

Indicate the number of shares  outstanding  of each of the  issuer's  classes of
common stock, as of the latest practicable date.

Common Stock - $1.00 Par Value - 40,699,192 shares as of December 31, 1999.


<PAGE>
Page 2



               NATIONAL SERVICE INDUSTRIES, INC. AND SUBSIDIARIES

                                      INDEX



                                                                   Page No.
                                                               ----------------

PART I.  FINANCIAL INFORMATION

  ITEM 1.  FINANCIAL STATEMENTS

    CONSOLIDATED BALANCE SHEETS -
    NOVEMBER 30, 1999 AND AUGUST 31, 1999                               3

    CONSOLIDATED STATEMENTS OF INCOME -
    THREE MONTHS ENDED NOVEMBER 30, 1999 AND 1998                       4

    CONSOLIDATED STATEMENTS OF CASH FLOWS -
    THREE MONTHS ENDED NOVEMBER 30, 1999 AND 1998                       5

    NOTES TO CONSOLIDATED FINANCIAL STATEMENTS                         6-8

  ITEM 2.  MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL           9-11
           CONDITION AND RESULTS OF OPERATIONS

  ITEM 3.  QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT               11
           MARKET RISK

PART II.  OTHER INFORMATION

  ITEM 4.  SUBMISSION OF MATTERS TO A VOTE OF SECURITY HOLDERS          12

  ITEM 6.  EXHIBITS AND REPORTS ON FORM 8-K                             12

SIGNATURES                                                              13

EXHIBIT INDEX                                                           14




<PAGE>
                                                                          Page 3
<TABLE>
<CAPTION>
               NATIONAL SERVICE INDUSTRIES, INC. AND SUBSIDIARIES
                     CONSOLIDATED BALANCE SHEETS (Unaudited)
                 (In thousands, except share and per-share data)
                                                                                          November 30,      August 31,
                                                                                              1999             1999
                                                                                        -----------------  -------------
ASSETS
Current Assets:
<S>                                                                                        <C>               <C>
      Cash and cash equivalents                                                               $    1,469     $    2,254
      Receivables, less reserves for doubtful accounts of $7,566 at November 30,
        1999 and $6,306 at August 31, 1999                                                       356,915        382,188
      Inventories, at the lower of cost (on a first-in, first-out basis) or market               234,909        218,191
      Linens in service, net of amortization                                                      57,715         58,875
      Deferred income taxes                                                                        9,073         10,271
      Prepayments                                                                                 12,648          8,634
                                                                                        -----------------  -------------
           Total Current Assets                                                                  672,729        680,413
                                                                                        -----------------  -------------
Property, Plant, and Equipment, at cost:
      Land                                                                                        27,227         25,764
      Buildings and leasehold improvements                                                       187,602        186,776
      Machinery and equipment                                                                    603,958        587,719
                                                                                        -----------------  -------------
           Total Property, Plant, and Equipment                                                  818,787        800,259
      Less-Accumulated depreciation and amortization                                             431,893        417,946
                                                                                        -----------------  -------------
           Property, Plant, and Equipment-net                                                    386,894        382,313
                                                                                        -----------------  -------------
Other Assets:
      Goodwill and other intangibles                                                             546,537        551,995
      Other                                                                                       79,064         81,068
                                                                                        -----------------  -------------
           Total Other Assets                                                                    625,601        633,063
                                                                                        -----------------  -------------
                Total Assets                                                                  $1,685,224     $1,695,789
                                                                                        =================  =============
LIABILITIES AND STOCKHOLDERS' EQUITY
Current Liabilities:
      Current maturities of long-term debt                                                    $      364     $      368
      Commercial paper, short-term                                                               120,474        102,539
      Notes payable                                                                               11,562         11,471
      Accounts payable                                                                           119,207        128,122
      Accrued salaries, commissions, and bonuses                                                  37,372         65,458
      Current portion of self-insurance reserves                                                   8,637          8,785
      Accrued taxes payable                                                                       13,807         12,203
      Other accrued liabilities                                                                   85,642         94,939
                                                                                        -----------------  -------------
           Total Current Liabilities                                                             397,065        423,885
                                                                                        -----------------  -------------
Long-Term Debt, less current maturities                                                          432,852        435,199
                                                                                        -----------------  -------------
Deferred Income Taxes                                                                             95,526         95,557
                                                                                        -----------------  -------------
Self-Insurance Reserves, less current portion                                                     38,710         38,828
                                                                                        -----------------  -------------
Other Long-Term Liabilities                                                                       86,965         86,446
                                                                                        -----------------  -------------

Stockholders' Equity:
      Series A participating  preferred stock, $.05 stated value, 500,000 shares
           authorized, none issued
      Preferred  stock,  no par value,  500,000 shares  authorized,  none issued
      Common stock,  $1 par value,  120,000,000  shares  authorized,  57,918,978
           shares issued                                                                          57,919         57,919
      Paid-in capital                                                                             30,427         29,055
      Retained earnings                                                                          987,837        976,461
      Accumulated other comprehensive income items                                                (9,336)        (9,326)
                                                                                        -----------------  -------------
                                                                                               1,066,847      1,054,109
      Less-Treasury stock, at cost (17,228,036 shares at November 30, 1999 and
           17,449,752 shares at August 31, 1999)                                                 432,741        438,235
                                                                                        -----------------  -------------
         Total Stockholders' Equity                                                              634,106        615,874
                                                                                        -----------------  -------------
                Total Liabilities and Stockholders' Equity                                    $1,685,224     $1,695,789
                                                                                        =================  =============
</TABLE>
The accompanying notes to consolidated financial statements are an integral part
of these balance sheets.
<PAGE>


Page 4

<TABLE>
<CAPTION>

               NATIONAL SERVICE INDUSTRIES, INC. AND SUBSIDIARIES

                  CONSOLIDATED STATEMENTS OF INCOME (Unaudited)
                      (In thousands, except per-share data)


                                                         THREE MONTHS ENDED
                                                            NOVEMBER 30
                                                   -----------------------------
                                                        1999            1998
                                                   -------------   -------------
<S>                                                <C>             <C>

Sales and Service Revenues:
      Net sales of products                        $    542,294    $     443,457
      Service revenues                                   77,716           75,469
                                                   -------------   -------------
           Total Revenues                               620,010          518,926
                                                   -------------   -------------

Costs and Expenses:
      Cost of products sold                              327,152         261,701
      Cost of services                                    45,134          43,737
      Selling and administrative expenses                193,733         170,207
      Interest expense, net                                9,986           2,342
      Other expense, net                                   4,153               9
                                                   -------------   -------------
           Total Costs and Expenses                      580,158         477,996
                                                   -------------   -------------

Income before Provision for Income Taxes                  39,852          40,930

Provision for Income Taxes                                15,462          15,226
                                                   -------------   -------------

Net Income                                         $      24,390   $      25,704
                                                   =============   =============

Per Share:
      Basic earnings per share                     $         .60   $         .62
                                                   =============   =============
      Basic Weighted Average Number
      of Shares Outstanding                               40,584          41,407
                                                   =============   =============

      Diluted earnings per share                   $         .60   $         .62
                                                   =============   =============
      Diluted Weighted Average
      Number of Shares Outstanding                        40,686          41,614
                                                   =============   =============
</TABLE>













The accompanying notes to consolidated financial statements are an integral part
of these statements.


<PAGE>
 <TABLE>
<CAPTION>
                                                                          Page 5
               NATIONAL SERVICE INDUSTRIES, INC. AND SUBSIDIARIES
                CONSOLIDATED STATEMENTS OF CASH FLOWS (Unaudited)
                                 (In thousands)
                                                                                                        THREE MONTHS ENDED
                                                                                                           NOVEMBER 30
                                                                                                   ---------------------------
                                                                                                       1999          1998
                                                                                                   ------------- -------------
<S>                                                                                                <C>           <C>

Cash Provided by (Used for) Operating Activities
      Net income                                                                                        $ 24,390      $ 25,704
      Adjustments  to  reconcile  net income to net cash  provided by (used for)operating activities:
           Depreciation and amortization                                                                  21,210        14,444
           Provision for losses on accounts receivable                                                     1,315         1,430
           Gain on the sale of property, plant, and equipment                                               (434)          (60)
           Gain on the sale of business                                                                     (186)            -
           Change in noncurrent deferred income taxes                                                      2,614          (853)
           Change in assets and liabilities net of effect of acquisitions and divestitures-
                Receivables                                                                               27,853         3,445
                Inventories and linens in service, net                                                   (15,264)      (15,768)
                Deferred income taxes                                                                      1,754         2,681
                Prepayments and other                                                                     (3,700)       (5,420)
                Accounts payable and accrued liabilities                                                 (30,270)       19,153
                Self-insurance reserves and other long-term liabilities                                      426         1,234
                                                                                                   ------------- ---------------
                      Net Cash Provided by Operating Activities                                           29,708        45,990
                                                                                                   ------------- ---------------

Cash Provided by (Used for) Investing Activities
      Purchases of property, plant, and equipment                                                        (21,792)      (15,284)
      Sale of property, plant, and equipment                                                                 783           362
      Acquisitions                                                                                       (14,030)      (28,498)
      Change in other assets                                                                                 693         2,019
                                                                                                   ------------- ---------------
           Net Cash Used for Investing Activities                                                        (34,346)      (41,401)
                                                                                                   ------------- ---------------

Cash Provided by (Used for) Financing Activities
      Proceeds from notes payable, net                                                                        91           374
      Repayments of commerical paper, net (less than 90 days)                                            (73,931)            -
      Proceeds from issuances of commerical paper (greater than 90 days)                                  89,801             -
      Borrowings of long-term debt                                                                            -         28,003
      Repayments of long-term debt                                                                          (286)          (19)
      Issuances (purchases) of treasury stock, net                                                         1,199        (7,270)
      Cash dividends paid                                                                                (13,014)      (12,853)
                                                                                                   ------------- ---------------
           Net Cash Provided by Financing Activities                                                       3,860         8,235
                                                                                                   ------------- ---------------

Effect of Exchange Rate Changes on Cash                                                                       (7)           71
                                                                                                   ------------- ---------------

Net Change in Cash and Cash Equivalents                                                                     (785)       12,895

Cash and Cash Equivalents at Beginning of Period                                                           2,254        19,146
                                                                                                   ------------- ---------------

Cash and Cash Equivalents at End of Period                                                              $  1,469      $ 32,041
                                                                                                   ============= ===============

Supplemental Cash Flow Information:
      Income taxes paid (received) during the period                                                    $  9,207      $    (419)
      Interest paid during the period                                                                      5,511          2,742

Noncash Investing and Financing Activities:
      Treasury shares issued under long-term incentive plan                                             $  5,667      $      -
      Noncash aspects of acquisitions--
           Liabilities assumed or incurred                                                              $     24      $   5,418
           Treasury stock issued                                                                              -             845

The accompanying notes to consolidated financial statements are an integral part
of these statements.
</TABLE>
<PAGE>
Page 6

               NATIONAL SERVICE INDUSTRIES, INC. AND SUBSIDIARIES

             NOTES  TO  CONSOLIDATED   FINANCIAL   STATEMENTS   (Unaudited)
                (In thousands, except share and per-share data)

1.    BASIS OF PRESENTATION

The interim consolidated financial statements included herein have been prepared
by the company without audit and the condensed  consolidated balance sheet as of
August 31, 1999 has been  derived  from  audited  statements.  These  statements
reflect all adjustments,  all of which are of a normal,  recurring nature, which
are, in the opinion of management,  necessary to present fairly the consolidated
financial  position  as of  November  30,  1999,  the  consolidated  results  of
operations  for the three  months  ended  November  30,  1999 and 1998,  and the
consolidated  cash flows for the three months ended  November 30, 1999 and 1998.
Certain   reclassifications  have  been  made  to  the  prior  year's  financial
statements to conform to the current year's  presentation.  Certain  information
and footnote  disclosures  normally included in financial statements prepared in
accordance with generally accepted accounting  principles have been condensed or
omitted.  The company  believes  that the  disclosures  are adequate to make the
information  presented  not  misleading.  It is suggested  that these  financial
statements  be read in  conjunction  with the  financial  statements  and  notes
thereto included in the company's Annual Report on Form 10-K for the fiscal year
ended August 31, 1999.

The results of operations  for the three months ended  November 30, 1999 are not
necessarily  indicative  of the results to be expected  for the full fiscal year
because the  company's  revenues and income are  generally  higher in the second
half of its fiscal  year and  because  of the  uncertainty  of general  business
conditions.

2.    BUSINESS SEGMENT INFORMATION

<TABLE>
<CAPTION>
                                                                             Depreciation        Capital
                                                 Sales and     Operating          and          Expenditures
                                                  Service        Profit       Amortization       Including
Three Months Ended November 30, 1999             Revenues        (Loss)         Expense        Acquisitions
                                               -------------- ------------- ----------------- ----------------
<S>                                            <C>            <C>           <C>               <C>

Lighting Equipment                                  $367,595      $ 35,287          $ 12,406         $ 24,904
Chemical                                             119,901         8,622             2,712            1,334
Textile Rental                                        77,716         5,128             3,752            3,568
Envelope                                              54,798         3,068             1,781            4,347
                                                ------------- ------------- ----------------- ----------------
                                                     620,010        52,105            20,651           34,153
Corporate                                                           (2,267)              559            1,669
Interest expense, net                                               (9,986)
                                                ------------- ------------- ----------------- ----------------
Total                                               $620,010      $ 39,852          $ 21,210         $ 35,822
                                                ============= ============= ================= ================

                                                                              Depreciation        Capital
                                                 Sales and     Operating          and          Expenditures
                                                  Service        Profit       Amortization       Including
Three Months Ended November 30, 1998             Revenues        (Loss)         Expense        Acquisitions
                                               -------------- ------------- ----------------- ----------------
Lighting Equipment                                  $284,077      $ 29,479          $  6,458         $ 33,311
Chemical                                             116,744         8,536             2,445            2,307
Textile Rental                                        75,469         6,719             3,632            5,748
Envelope                                              42,636         3,536             1,400            2,369
                                               -------------- ------------- ----------------- ----------------
                                                     518,926        48,270            13,935           43,735
Corporate                                                           (4,998)              509               47
Interest expense, net                                               (2,342)
                                               -------------- ------------- ----------------- ----------------
Total                                               $518,926      $ 40,930          $ 14,444         $ 43,782
                                               ============== ============= ================= ================

  </TABLE>
<PAGE>
<TABLE>
<CAPTION>
                                                              Identifiable Assets


                                               ------------------------    -------------------
                                                  November 30, 1999         August 31, 1999
                                               ------------------------    -------------------
<S>                                            <C>                         <C>

Lighting Equipment                                          $1,061,228              $1,073,936
Chemical                                                       229,998                 233,461
Textile Rental                                                 205,238                 203,509
Envelope                                                       141,994                 139,755
                                               ------------------------    -------------------
        Subtotal                                             1,638,458               1,650,661
Corporate                                                       46,766                  45,128
                                               ------------------------    -------------------
        Total                                               $1,685,224              $1,695,789
                                               ========================    ===================


</TABLE>
<PAGE>

                                                                          Page 7
3.   INVENTORIES

Major  classes of  inventory as of November 30, 1999 and August 31, 1999 were as
follows:
<TABLE>
<CAPTION>

                                              November 30,            August 31,
                                                  1999                   1999
                                             ------------          -------------
<S>                                          <C>                   <C>

Raw Materials and Supplies                   $     97,176          $      99,249
Work-in-Process                                    18,709                 16,718
Finished Goods                                    119,024                102,224
                                             ------------          -------------
     Total                                   $    234,909          $     218,191
                                             ============          =============
</TABLE>


4.    EARNINGS PER SHARE

The company  accounts  for  earnings  per share  using  Statement  of  Financial
Accounting  Standards  ("SFAS")  No.  128,  "Earnings  per  Share."  Under  this
statement,  basic  earnings  per share is  computed  by  dividing  net  earnings
available to common stockholders by the weighted average number of common shares
outstanding during the period.  Diluted earnings per share is computed similarly
but reflects the potential  dilution  that could occur if dilutive  options were
exercised.  The following table  calculates  basic earnings per common share and
diluted earnings per common share at November 30:
<TABLE>
<CAPTION>

                                                                             Three Months Ended
                                                                                November 30
                                                                       -------------------------------
                                                                           1999              1998
                                                                       -------------      ------------
<S>                                                                    <C>                <C>
Basic earnings per common share:
      Net income                                                       $      24,390      $     25,704
      Basic weighted average shares outstanding (in thousands)                40,584            41,407
                                                                       -------------      ------------
      Basic earnings per common share                                  $         .60      $        .62
                                                                       =============      ============

Diluted earnings per common share:
      Net income                                                       $      24,390          $ 25,704

      Basic weighted average shares outstanding (in thousands)                40,584            41,407
           Add - Shares of common stock issuable upon
           assumed exercise of dilutive stock options (in thousands)             102               207
                                                                       -------------      ------------
      Diluted weighted average shares outstanding (in thousands)              40,686            41,614
                                                                       -------------      ------------
      Diluted earnings per common share                                $         .60      $        .62
                                                                       =============      ============
</TABLE>

5.    COMPREHENSIVE INCOME

The company adopted SFAS No. 130, "Reporting Comprehensive Income," in the first
quarter of fiscal 1999.  SFAS No. 130 requires the reporting of a measure of all
changes in equity of an entity  that  result from  recognized  transactions  and
other economic events other than  transactions  with owners in their capacity as
owners.  Other  comprehensive  income (loss) for the quarters ended November 30,
1999 and 1998  includes  only  foreign  currency  translation  adjustments.  The
calculation of comprehensive income is as follows:
<TABLE>
<CAPTION>
                                                 Three Months Ended
                                                     November 30
                                             ----------------------------
                                                 1999             1998
                                             -----------      -----------
<S>                                          <C>              <C>

Net income                                   $    24,390        $  25,704
Other comprehensive income (loss)                    (10)           2,033
                                             -----------      -----------
      Comprehensive Income                   $    24,380         $ 27,737
                                             ===========      ===========
</TABLE>

6.    ENVIRONMENTAL MATTERS

The company's operations,  as well as similar operations of other companies, are
subject  to  comprehensive  laws and  regulations  relating  to the  generation,
storage,  handling,  transportation,  and disposal of hazardous  substances  and
solid and hazardous wastes and to the remediation of contaminated sites. Permits
and environmental  controls are required for certain of the company's operations
to limit air and water pollution, and these permits are subject to modification,
renewal, and revocation by issuing authorities.  The company believes that it is
in substantial compliance with all material environmental laws, regulations, and
permits.  On an ongoing basis,  the company  incurs capital and operating  costs
relating to environmental  compliance.  Environmental  laws and regulations have
generally  become stricter in recent years, and the cost of responding to future
changes may be substantial.



<PAGE>


Page 8

The company's environmental reserves, which are included in current liabilities,
totaled  $10,900  and  $11,000  at  November  30,  1999  and  August  31,  1999,
respectively. The actual cost of environmental issues may be substantially lower
or higher than that reserved due to the  difficulty  in  estimating  such costs,
potential changes in the status of government regulations,  and the inability to
determine  the  extent  to which  contributions  will be  available  from  other
parties.  The company does not believe that any amount of such costs below or in
excess of that accrued is reasonably estimable.

Certain  environmental  laws,  such as Superfund,  can impose  liability for the
entire cost of site  remediation  upon each of the  current or former  owners or
operators  of a site or  parties  who sent  waste to a site where a release of a
hazardous  substance has occurred  regardless of fault or the  lawfulness of the
original disposal activity.  Generally,  where there are a number of potentially
responsible  parties  ("PRPs") that are financially  viable,  liability has been
apportioned  based on the type and amount of waste  disposed of by each party at
such  disposal  site and the number of  financially  viable  PRPs,  although  no
assurance can be given as to any particular site.

The company is currently a party to, or otherwise involved in, legal proceedings
in connection with several state and federal  Superfund  sites, two of which are
located on property owned by the company. Except for the Crymes Landfill and M&J
Solvents matters in Georgia, the company believes its liability is de minimis at
each of the sites which it does not own where it has been named as a PRP. At the
Crymes  Landfill  and M&J  Solvents  sites in  Georgia,  since the  matters  are
currently  in the  investigative  phase,  the company  does not know whether its
liability is de minimis but  believes  that its exposure at each of the sites is
not  likely to result in a material  adverse  effect on the  company  due to its
limited  involvement  at the sites and the number of viable  PRPs.  For property
which the company owns on Seaboard Industrial Boulevard in Atlanta, Georgia, the
company has  conducted an  investigation  on its and  adjoining  properties  and
submitted  a  Compliance   Status  Report   ("CSR")  to  the  State  of  Georgia
Environmental Protection Division ("EPD") pursuant to the Georgia Hazardous Site
Response Act.  Until EPD's review and approval of the CSR are  completed,  which
are not subject to a  deadline,  the company  will not be able to  determine  if
remediation will be required,  if the company will be solely responsible for the
cost of such remediation, or whether such cost is likely to result in a material
adverse effect on the company. For property which the company owns on East Paris
Street in Tampa, Florida, the company has been requested by the State of Florida
to clean up chlorinated solvent contamination in the groundwater on the property
and on  surrounding  property  known as  Seminole  Heights  Solvent  Site and to
reimburse  approximately  $430 of costs already incurred by the State of Florida
in connection with such contamination. The company believes that it has a strong
defense  due to  likely  off-site  sources  of  the  contamination  and  because
contamination  from the  property,  if any,  was due to prior owners and not the
company's  operations.  At this time,  it is too early to quantify the company's
potential exposure or the likelihood of an adverse result.

The company is currently evaluating emissions of volatile organic compounds from
its manufacturing  operations in the Atlanta,  Georgia area to determine whether
it will need to install  pollution control equipment or modify its operations to
comply  with  federal  and state air  pollution  regulations.  Until the current
evaluations are completed, the company is not able to quantify the possible cost
of compliance.  However, based upon currently available information, the company
does not expect  that any  material  expenditures  will be  required  to achieve
compliance.

In connection with the sale of the North Bros.  business and 29 of the company's
textile  rental  plants  in  1997,   the  company  has  retained   environmental
liabilities  arising  from events  occurring  prior to the  closing,  subject to
certain  exceptions.  The  company  has  received  notice  from the buyer of the
textile rental plants of the alleged presence of perchloroethylene contamination
on one of the properties involved in the sale. The company has since asserted an
indemnification claim against the company from which it bought the property. The
prior owner is currently conducting an investigation of the contamination at its
expense,  subject to a reservation  of rights.  At this time, it is too early to
quantify the company's  potential  exposure in this matter, the likelihood of an
adverse result,  or the  possibility  that the company may be fully or partially
indemnified.

The State of New York has filed a lawsuit against the company  alleging that the
company is responsible as a successor to Serv-All  Uniform Rental Corp. for past
and future response costs in connection  with the release or threatened  release
of hazardous substances at and from the Blydenburgh Landfill in Islip, New York.
The company believes that it is not a successor to Serv-All Uniform Rental Corp.
and therefore has no liability with respect to the Blydenburgh Landfill,  and it
has responded to the lawsuit accordingly. At this stage of the litigation, it is
too early to quantify the company's  potential  exposure or the likelihood of an
adverse result.

7.    INCREASE IN SHARES AUTHORIZED UNDER LONG-TERM ACHIEVEMENT INCENTIVE PLAN

On January 5, 2000,  the  stockholders  approved an  amendment  to the  National
Service Industries, Inc. Long-Term Achievement Incentive Plan for the benefit of
officers  and  other  key  employees  of  the  company.  In  addition  to  other
modifications,  the  amendment  increases  the number of shares  authorized  for
issuance under the plan from 1,750,000 to 5,750,000.
<PAGE>
                                                                          Page 9

                      MANAGEMENT'S DISCUSSION AND ANALYSIS

                OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS

The following  discussion  should be read in conjunction  with the  consolidated
financial statements and related notes.


National Service Industries is a diversified  service and manufacturing  company
operating in four segments: lighting equipment,  chemicals,  textile rental, and
envelopes.  The company continued to be in solid financial condition at November
30, 1999.  Net working  capital was $275.7  million,  up from $256.5  million at
August 31, 1999,  and the current  ratio was 1.7 compared with 1.6 at August 31,
1999.  At  November  30,  1999,  the  company's  percentage  of  debt  to  total
capitalization remained constant at 47.1 percent.

Results of Operations

National Service Industries generated quarterly revenue of $620.0 million in the
first quarter of fiscal 2000 compared with  quarterly  revenue of $518.9 million
in the first quarter of fiscal 1999.  The increase was primarily due to acquired
revenue in the lighting equipment and envelope segments.  The lighting equipment
segment purchased Holophane  Corporation  ("Holophane") in July 1999 and certain
assets of Peerless  Corporation  ("Peerless")  in April 1999.  In addition,  the
envelope  segment  purchased  substantially  all of Gilmore Envelope in February
1999. For the quarter,  these acquisitions generated a combined $85.0 million of
revenue that was not  included in prior year  results.  Excluding  acquisitions,
revenue increases  related to growth in the company's core businesses  primarily
in the lighting equipment, chemical, and envelope segments.

First quarter net income decreased by 5.1 percent,  or $1.3 million,  from $25.7
million, or $.62 per basic and diluted share, for the quarter ended November 30,
1998 to  $24.4  million,  or $.60 per  basic  and  diluted  share.  Income  from
acquisitions  not  included in prior year  results  and a decrease in  corporate
expenses positively impacted earnings during the first quarter.  However,  these
items were more than offset by  increased  interest  expense on  borrowings  and
amortization  expense  related to recent  acquisitions,  a charge for  closing a
manufacturing  facility in the lighting equipment segment,  and operating profit
decreases in the textile rental and envelope segments.

The lighting  equipment  segment reported record first quarter revenue of $367.6
million,  an increase of 29.4 percent over last year's first quarter  revenue of
$284.1  million.  This increase  resulted  primarily  from the  acquisitions  of
Holophane and Peerless. Additionally,  continued strength in the non-residential
construction  market had a positive impact on first quarter  lighting  equipment
revenue  resulting in growth in the segment's  core business.  Operating  profit
increased 19.7 percent to $35.3 million driven by  contributions  from Holophane
and  Peerless,  offset  somewhat by a $1.0 million  pretax  charge for closing a
manufacturing facility in California.

First quarter chemical  segment revenue of $119.9 million  increased 2.7 percent
from  last  year's  $116.7  million,   primarily  due  to  higher  revenue  from
international  locations and continued  growth in the retail channel.  Operating
profit  increased  1.0  percent  to $8.6  million  primarily  as a result of the
increase in revenue.

Textile  rental  segment  revenue,  representing  all of the  company's  service
revenues,  increased 3.0 percent to $77.7 million. The current year increase was
primarily  related to acquired  revenue and  increased  revenue in the segment's
base business  resulting from price increases and improved  customer  retention.
Operating  profit  decreased $1.6 million from $6.7 million in the first quarter
of fiscal 1999 to $5.1 million in the first three months of fiscal 2000.  Higher
delivery  costs,  the  negative  impact of two  hurricanes,  and  contract  wage
increases  for  production  employees  more than offset the increase in revenue.
Excluding unusual items in both periods, operating profit decreased 8.3 percent.
During the quarter,  fiscal 1997 restructuring reserves were reduced by payments
of $.2 million and $.1 million  related to severance and union related costs and
exit costs, respectively.

Envelope  segment  revenue  increased  28.5  percent  to  $54.8  million,  while
operating  profit  decreased  13.2 percent to $3.1 million from the prior year's
$3.5  million.  Revenue  increased due to additional  sales  resulting  from the
Gilmore  Envelope  acquisition and continued volume growth in the base business.
Operating  margins decreased from 8.3 percent during the first quarter of fiscal
1999 to 5.6  percent in the first  quarter  of fiscal  2000 as a result of lower
average  margins  from prior year  acquisitions,  higher paper prices which were
passed on to customers, and depreciation from a new enterprise resource planning
system.

Corporate  expenses  decreased to $2.3 million  primarily due to lower incentive
compensation  expense.  Net  interest  expense  increased  $7.6 million to $10.0
million  in the  quarter  ended  November  30,  1999 as a  result  of  increased
borrowings to finance acquisitions. Additionally, the provision for income taxes
was 38.8 percent of pretax income for the quarter  compared with 37.2 percent in
the  prior-year  period  primarily  due to goodwill  acquired  in the  Holophane
purchase, which is not deductible for tax purposes.
<PAGE>
Page 10

Liquidity and Capital Resources

Operating Activities

Operations  provided  cash of $29.7  million  during the first quarter of fiscal
2000 compared with $46.0  million  during the first quarter of fiscal 1999.  The
2000 cash flow was lower primarily because of a decrease in current  liabilities
related to incentive  plan  payments and  decreases in accounts  payable.  These
payments were offset somewhat by a decrease in accounts receivable, primarily in
the lighting equipment segment.

Investing Activities

Investing  activities  used cash of $34.3  million  for the three  months  ended
November 30, 1999  compared  with cash used of $41.4 million in the three months
ended November 30, 1998. The change in investing cash flows relates primarily to
a decrease in  acquisition  spending  from $28.5 million  during the  prior-year
first  quarter to $14.0  million  during the first three  months of fiscal 2000.
Acquisition  spending during the first quarter of fiscal 2000 related  primarily
to Holophane.  The company  purchased  Holophane in July 1999 for  approximately
$470.8  million,   including   approximately  $20  million  for  the  payoff  of
Holophane's  existing debt. Of the total purchase price, $454.6 million was paid
during  fiscal 1999 and $13.2  million was paid during the first  quarter of the
current year,  which was  primarily  for the purchase of the remaining  tendered
Holophane shares. Other acquisition spending during the first quarter related to
several minor  purchases in the textile rental segment.  Prior year  acquisition
spending of $28.5 million was primarily due to the lighting equipment  segment's
purchase   of   certain   assets   of  GTY   Industries,   a   manufacturer   of
architectural-grade  light  fixtures for  landscape,  in-grade,  and  underwater
applications.

Capital  expenditures  were $21.8  million in the first  three  months of fiscal
2000,  compared  with $15.3  million in the first three  months of fiscal  1999.
Capital  spending  during  the  first  quarter  of  fiscal  2000  was  primarily
attributable to the lighting equipment,  envelope,  and textile rental segments.
The lighting equipment segment invested in land, buildings,  and equipment for a
new plant in Mexico and in  manufacturing  upgrades  and  improvements.  Capital
expenditures in the envelope segment related  primarily to new folding capacity.
The textile rental segment's expenditures related to replacing old equipment and
delivery  truck   refurbishments.   The  lighting  equipment  segment's  capital
expenditures in the prior-year first quarter related to upgrading of old tooling
equipment as well as purchases of new tooling equipment for capacity  expansion.
Textile rental segment  expenditures were for  implementation of new technology,
production  enhancements,  and delivery truck purchases and refurbishments.  The
envelope  segment's  expenditures  related  primarily  to new folding  capacity,
manufacturing process improvements, and information systems. Management believes
current cash balances,  anticipated  cash flows from  operations,  and available
funds from the commercial paper program or the committed credit facilities,  and
the  complementary  lines of credit are sufficient to meet the company's planned
level of capital spending and general  operating cash  requirements for the next
twelve months.

Financing Activities

Cash provided by financing  activities  was $3.9 million in the first quarter of
fiscal 2000  compared with cash provided of $8.2 million in the first quarter of
fiscal 1999. For the quarter ended November 30, 1999, the company  increased net
borrowings  by $15.7  million  primarily  under its  commercial  paper  program,
compared with additional net borrowings of $28.4 million in the first quarter of
fiscal 1999.  Current year borrowings were used for general corporate  purposes,
including  working capital  requirements,  capital  expenditures,  and financing
acquisitions.  At November  30,  1999 and August 31,  1999,  approximately  $250
million in commercial  paper was  classified as long-term as the company has the
ability and the intent to refinance the  commercial  paper on a long-term  basis
when market conditions are appropriate.  Funds borrowed during the first quarter
of fiscal 1999 were used primarily to finance  acquisitions,  share repurchases,
and internal growth.  Net cash received in connection with issuances of treasury
stock  provided cash of $1.2 million in the current  quarter while net purchases
of  treasury  stock used cash of $7.3  million in the same  quarter of the prior
year. The company suspended its share repurchase program in the third quarter of
fiscal  1999.  Although  the  company  has a standing  annual  authorization  to
repurchase  2.0 million  shares plus the number of new shares  issued in any one
year, the company does not plan to purchase  additional shares until its debt to
capitalization  is within the  company's  stated  objective of 30 to 40 percent.
Dividend  payments totaled $13.0 million,  or 32 cents per share,  compared with
$12.9 million,  or 31 cents per share, for the prior-year  period. On January 5,
2000, the regular quarterly  dividend rate was increased 3.1 percent to 33 cents
per share, or an annual calendar year rate of $1.32 per share.

Environmental Matters

See  Note  6:   Environmental   Matters  for  a  discussion   of  the  company's
environmental issues.
<PAGE>
                                                                         Page 11
Impact of the Year 2000 Issue

The "Year  2000  Issue"  resulted  from the use of two digits  rather  than four
digits to define the  applicable  year in certain  computer  programs.  With the
millennium,   any  of  the  company's   computer  programs  that  had  two-digit
date-sensitive  software could have  interpreted a date of "00" as the year 1900
rather  than the year  2000.  This could have  resulted  in a system  failure or
miscalculation  causing  disruption  of the  operation of computer  hardware and
software,  as well as intelligent  manufacturing  equipment and  processes,  and
telephony.

Management addressed the Year 2000 Issue in four phases: awareness,  assessment,
action plan, and plan  implementation.  All phases of the plan were complete and
all mission  critical  systems were in  compliance  prior to the end of calendar
year 1999.  The total cost incurred in  connection  with the Year 2000 Issue was
approximately   $6  million  and  was  funded  through   operating  cash  flows.
Approximately one-third of the total cost reflected the redeployment of existing
internal  information  technology  resources  and  was  not  incremental  to the
company.

As of January 14, 2000, all of the company's  mission critical systems have been
tested and are fully  operational.  The company did not experience,  nor does it
expect to experience,  significant  disruptions to its mission  critical systems
related to the Year 2000 Issue.  There can be no assurance,  however,  that such
exposures or the costs of remediating any problems associated therewith will not
materially affect the company's future business, financial condition, or results
of operations.

Quantitative and qualitative disclosures about market risk

The company is exposed to market risks that may impact the Consolidated  Balance
Sheets,  Consolidated  Statements of Income, and Consolidated Statements of Cash
Flows due to changing  interest rates and foreign  exchange  rates.  The company
does not currently  participate in any significant hedging activities,  nor does
it utilize any  significant  derivative  financial  instruments.  The  following
discussion provides additional information regarding the company's market risks.

Interest Rates- Interest rate  fluctuations  expose the company's  variable-rate
debt to changes in interest expense and cash flows. The company's  variable-rate
debt,  primarily  commercial  paper,  amounted to $402.8 million at November 30,
1999.  Based on  outstanding  borrowings  at quarter  end, a 10 percent  adverse
change in effective  market  interest rates at November 30, 1999 would result in
additional annual after-tax interest expense of approximately  $1.6 million.  To
address this risk, the company intends to refinance  approximately  $250 million
of the outstanding commercial paper on a long-term, fixed-rate basis. Although a
fluctuation  in interest rates would not affect  interest  expense or cash flows
related to the  company's  $160  million  publicly  traded  notes,  a 10 percent
adverse  change in effective  market  interest  rates at November 30, 1999 would
decrease the fair value of these notes to approximately $138.0 million.

Foreign  Exchange  Rates-The  majority of the company's  revenue,  expense,  and
capital  purchases are  transacted  in U.S.  dollars.  International  operations
during the first quarter of fiscal 2000, primarily in the lighting equipment and
chemical  segments,  represented  approximately 9.8 percent of sales and service
revenues,   7.1  percent  of  operating  profit  (loss),   and  8.6  percent  of
identifiable  assets.  The company does not believe a 10 percent  fluctuation in
average foreign  currency rates would have a material effect on its consolidated
financial statements or results of operations.

Cautionary Statement Regarding Forward-Looking Information

From time to time, the company may publish  forward-looking  statements relating
to such  matters  as  anticipated  financial  performance,  business  prospects,
capital expenditures,  technological  developments,  new products,  research and
development  activities,  and similar matters. The Private Securities Litigation
Reform  Act of 1995  provides  a safe  harbor  for  forward-looking  statements.
Statements  herein  which  may  be  considered   forward-looking   include:  (a)
statements  made regarding the company's  current  expectations  or beliefs with
respect  to  the  outcome  and  impact  on  the  company's  business,  financial
condition,  or results of  operations  of the Year 2000 Issue and  environmental
issues and (b) statements made regarding management's intentions or expectations
with regard to future  earnings,  projected  capital  expenditures,  future cash
flows,  debt  refinancing,   share  repurchases,   and  debt  to  capitalization
objectives.  The  company  notes  that a  variety  of  factors  could  cause the
company's   actual  results  and  experience  to  differ   materially  from  the
anticipated   results  or  other   expectations   expressed  in  the   company's
forward-looking  statements.  The risks and  uncertainties  that may  affect the
operations,  performance,  development,  and results of the  company's  business
include  without  limitation  the  following:  (a) the  uncertainty  of  general
business and economic  conditions,  including  the  potential  for a slowdown in
non-residential  construction awards, fluctuations in commodity and raw material
prices,  market  demand for public  debt,  interest  rate  changes,  and foreign
currency  fluctuations;  and (b) the ability to achieve financing objectives and
strategic initiatives, including but not limited to the achievement of synergies
related to acquisitions  and the achievement of sales growth across the business
segments through a combination of increased  pricing,  enhanced sales force, new
products, improved customer service, and acquisitions.



<PAGE>
Page 12


                           PART II. OTHER INFORMATION

Item 4.  Submission of Matters to a Vote of Security Holders

At the annual  meeting of  stockholders  held January 5, 2000,  all nominees for
director were elected to the board without  opposition  and Arthur  Andersen LLP
was appointed as  independent  auditor for the current fiscal year. In addition,
stockholders voted on the following:
<TABLE>
<CAPTION>

                                                                                Votes Cast
                                                      ----------------------------------------------------------------
                                                          Affirmative               Negative            Abstentions
<S>                                                       <C>                      <C>                  <C>

    Proposal to approve the amended and restated
    National Service Industries, Inc. Long-Term
    Achievement Incentive Plan                             23,995,265              3,988,112            989,912


</TABLE>

Item 6. Exhibits and Reports on Form 8-K

(a) Exhibits are listed on the Index to Exhibits (page 14).

(b) Form 8-K/A was filed on October 12, 1999 with regard to the  acquisition  of
    Holophane Corporation.


<PAGE>



                                                                         Page 13


                                   SIGNATURES



Pursuant  to the  requirements  of the  Securities  Exchange  Act of  1934,  the
registrant  has duly  caused  this  report  to be  signed  on its  behalf by the
undersigned thereunto duly authorized.


                                     NATIONAL SERVICE INDUSTRIES, INC.
                                                 REGISTRANT


DATE  January 14, 2000                /s/ DAVID LEVY
                                                 DAVID LEVY
                                    EXECUTIVE VICE PRESIDENT, ADMINISTRATION
                                                 AND COUNSEL



DATE  January 14, 2000                /s/ BROCK HATTOX
                                               BROCK HATTOX
                                         EXECUTIVE VICE PRESIDENT AND
                                           CHIEF FINANCIAL OFFICER


<PAGE>



Page 14
<TABLE>
<CAPTION>

                                INDEX TO EXHIBITS


                                                                                                          Page No.

<S>                        <C>                                                                            <C>

EXHIBIT 3                  (a)    By-Laws as Amended and Restated January 5, 2000                         15

EXHIBIT 10(iii)A           (1)    Second Amendment  to the National Service Industries, Inc. 1992         32
                                  Nonemployee Directors' Stock Option Plan, Dated January 5, 2000

                           (2)    Second Amendment of Aspiration Achievement Incentive Award Agreement    33
                                  for the Performance Cycle Ended August 31, 1999 between National
                                  Service Industries, Inc. and
                                  (a)   James S. Balloun
                                  (b)   Brock A. Hattox
                                  (c)   David Levy
                                  (d)   Stewart A. Searle III

                           (3)    Amendment of the Aspiration Achievement Incentive Award Agreement and   34
                                  Election Form for the Performance Cycle Ending August 31, 2000 between
                                  National Service Industries, Inc. and
                                  (a)   James S. Balloun
                                  (b)   George H. Gilmore, Jr.
                                  (c)   Brock A. Hattox
                                  (d)   David Levy
                                  (e)   Stewart A. Searle III

                           (4)    Amendment of the Aspiration Achievement Incentive Award Agreement for   39
                                  the Performance Cycle Ending August 31, 2001 between National Service
                                  Industries, Inc. and
                                  (a)   James S. Balloun
                                  (b)   George H. Gilmore, Jr.
                                  (c)   Brock A. Hattox
                                  (d)   David Levy
                                  (e)   Stewart A. Searle III

                                  [a confidential portion of which has been omitted and filed separately
                                  with the Securities and Exchange Commission]

                           (5)    National Service Industries, Inc. Long-Term Achievement Incentive Plan  Reference is made to
                                  as Amended and Restated, Effective as of January 5, 2000                Exhibit A of registrant's
                                                                                                          Schedule 14A as filed with
                                                                                                          the  Commission on
                                                                                                          November 22, 1999, which
                                                                                                          is incorporated herein by
                                                                                                          reference.

EXHIBIT 27                        Financial Data Schedule                                                 50
</TABLE>

                                                                         Page 15
                                                                    Exhibit 3(a)


                        NATIONAL SERVICE INDUSTRIES, INC.

                                    BY - LAWS

                    (as amended and restated January 5, 2000)

                            (A Delaware Corporation)


                                   ARTICLE ONE
                                OFFICES AND AGENT


         1.1  Registered   Office  and  Agent.  The  registered  office  of  the
Corporation  within the State of  Delaware  shall be in the City of  Wilmington,
County of New Castle,  and the name of the registered agent in charge thereof is
The Corporation Trust Company.

         1.2 Other  Offices.  In addition to its  registered  office  within the
State of Delaware,  the  Corporation may also have offices at such other places,
both within and without the State of Delaware,  as the Board of  Directors  may,
from time to time  determine or the business of the  Corporation  may require or
make desirable.


                                   ARTICLE TWO
                             STOCKHOLDERS' MEETINGS


         2.1  Place  of  Meetings.  All  meetings  of the  stockholders  for the
election of directors or for any other purpose shall be held at any place either
within or without the State of Delaware as shall be designated from time to time
by the Board of Directors or, if it fails to act, the Chairman of the Board,  or
if he fails to act, the President,  and shall be stated in the notice of meeting
or a duly executed waiver thereof.

         2.2 Quorum,  Adjournment.  The holders of one-third of the voting power
of the stock of the Corporation issued and outstanding and entitled to vote at a
meeting  of  stockholders,  present  in person or  represented  by proxy,  shall
constitute a quorum at all meetings of the  stockholders  for the transaction of
business except as otherwise provided by the Delaware General Corporation Law or
by the Corporation's Restated Certificate of Incorporation, as amended from time
to time  ("Certificate of  Incorporation").  If, however,  a quorum shall not be
present or  represented  at any meeting of the  stockholders,  the  stockholders
entitled to vote  thereat  shall have the power to adjourn the meeting from time
to time,  without notice other than announcement at the meeting,  until a quorum
shall be present.  At such adjourned meeting at which a quorum shall be present,
any business may be transacted  which might have been  transacted at the meeting
as originally  called.  If the  adjournment is for more than thirty days, or, if
after  adjournment a new record date is set, a notice of the  adjourned  meeting
shall be given to each stockholder of record entitled to vote at the meeting.
<PAGE>
Page 16
                                                                    Exhibit 3(a)

         2.3 Conduct of Meetings. At each meeting of stockholders,  the Chairman
of the Board shall act as chairman of the  meeting.  In the absence or inability
or refusal to act of the Chairman of the Board,  the Vice Chairman of the Board,
or if a Vice Chairman has not been elected, the President, shall act as chairman
of the meeting.  The Secretary or, in his absence,  inability or refusal to act,
such person as the chairman of the meeting  shall appoint shall act as secretary
of the meeting and keep the minutes thereof.

         2.4 Order of  Business.  The order of business  at all  meetings of the
stockholders shall be as determined by the chairman of the meeting.

         2.5   Voting.   Except  as   otherwise   provided  by  statute  or  the
Corporation's Certificate of Incorporation,  each stockholder of the Corporation
shall be entitled at each meeting of  stockholders to one vote for each share of
capital  stock  of  the  Corporation  standing  in  his  name  on  the  list  of
stockholders  of the  Corporation  on the record date fixed as provided in these
By-Laws, as amended from time to time ("By-Laws").  Each stockholder entitled to
vote at any meeting of stockholders  may authorize  another person or persons to
act for him by a proxy which is in writing or is  transmitted  as  permitted  by
law, including,  without  limitation,  electronically,  via telegram,  internet,
interactive  voice response  system,  or other means of electronic  transmission
executed or authorized by such stockholders or his  attorney-in-fact and bearing
a date not  more  than  three  (3)  years  prior to said  meeting,  unless  said
instrument  provides for a longer  period.  Any such proxy shall be delivered to
the secretary of the meeting at or prior to the time  designated in the order of
business for so delivering such proxies.  Any proxy  transmitted  electronically
shall set forth  information from which it can be determined by the secretary or
voting inspector of the meeting that such electronic transmission was authorized
by the  stockholder.  At all  meetings  of  stockholders  for  the  election  of
directors a plurality of the votes cast shall be sufficient to elect.  All other
elections  and  questions  shall,  unless  otherwise  provided  by law or in the
Corporation's  Certificate of Incorporation or these By-Laws,  be decided by the
vote of the holders of a majority of the outstanding shares of stock entitled to
vote thereon  present in person or by proxy at the meeting.  Unless  required by
statute, or determined by the chairman of the meeting to be advisable,  the vote
on any question need not be by ballot. On a vote by ballot, each ballot shall be
signed by the stockholder  voting,  or by his proxy, if there be such proxy, and
shall state the number of shares voted.

         2.6 List of Stockholders.  A complete list of the stockholders entitled
to vote at each meeting of stockholders,  arranged in alphabetical  order,  with
the  address of each,  and the number of voting  shares  held by each,  shall be
prepared by the  Secretary  at least ten days before  every  meeting.  Such list
shall be open to the examination of any stockholder,  for any purpose germane to
the meeting,  during ordinary  business hours, for a period of at least ten days
prior to the meeting,  either at a place within the city where the meeting is to
be held, which place shall be specified in the notice of the meeting, or, if not
so specified,  at the place where the meeting is to be held. The list shall also
be produced and kept at the time and place of the meeting  during the whole time
thereof, and may be inspected by any stockholder who is present.

         2.7  Inspectors.  The Board of Directors may, in advance of any meeting
<PAGE>
                                                                         Page 17
                                                                    Exhibit 3(a)

of  stockholders,  appoint one or more  inspectors to act at such meeting or any
adjournment  thereof. If any of the inspectors so appointed shall fail to appear
or act, the chairman of the meeting shall, or if inspectors  shall not have been
appointed, the chairman of the meeting may, appoint one or more inspectors. Each
inspector, before entering upon the discharge of his duties, shall take and sign
an oath  faithfully  to execute the duties of  inspector  at such  meeting  with
strict  impartiality  and according to the best of his ability.  The  inspectors
shall  determine  the  number  of  shares of  capital  stock of the  Corporation
outstanding  and the voting power of each,  the number of shares  represented at
the meeting,  the existence of a quorum, and the validity and effect of proxies,
and shall receive votes, ballots or consents,  hear and determine all challenges
and questions  arising in connection with the right to vote,  count and tabulate
all votes,  ballots or consents,  determine the results, and do such acts as are
proper to conduct the  election or vote with  fairness to all  stockholders.  On
request of the chairman of the meeting,  the  inspectors  shall make a report in
writing of any challenge, request or matter determined by them and shall execute
a certificate of any fact found by them. No director or candidate for the office
of director  shall act as an inspector of an election of  directors.  Inspectors
need not be stockholders.

         2.8 Annual  meeting.  The Annual  Meeting  of the  Stockholders  of the
Corporation  ("Annual  Meeting")  shall be held at such time and on such date as
shall be  designated  by the Board of  Directors  and  stated  in the  notice of
meeting. At such meeting,  the stockholders shall elect directors as provided in
the  Corporation's  Certificate of Incorporation  and By-Laws and shall transact
such other business as may properly come before the meeting.

         2.9 Notice of Annual Meeting. Except as otherwise expressly required by
statute,  written notice of the Annual Meeting stating the date,  place and time
of the meeting shall be given to each stockholder  entitled to vote thereat, not
less than ten nor more than sixty days prior to the date of the meeting.  Notice
is given when deposited in the United States mail, postage prepaid,  directed to
the stockholder at his address as it appears on the records of the  Corporation.
Notice of any  meeting  shall not be  required to be given to any person (i) who
attends such meeting,  except when such person  attends the meeting in person or
by proxy for the express purpose of objecting,  at the beginning of the meeting,
to the transaction of any business because the meeting is not lawfully called or
convened, or (ii) who, either before or after the meeting, shall submit a signed
written  waiver of notice,  in person or by proxy.  Neither  the  business to be
transacted  at, nor the purpose of, an Annual  Meeting  need be specified in any
written waiver of notice.

         2.10 Notice of Stockholder  Proposals.  (a) At an Annual Meeting,  only
such business shall be conducted,  and only such proposals  shall be acted upon,
as shall have been brought before the Annual Meeting (i) by, or at the direction
of, the Board of Directors or (ii) by any  stockholder  of the  Corporation  who
complies with the notice  procedures set forth in this Section of these By-Laws.
For a proposal to be properly brought before an Annual Meeting by a stockholder,
the  stockholder  must have  given  timely  notice  thereof  in  writing  to the
Secretary  of the  Corporation.  To be timely,  a  stockholder's  notice must be
delivered to, or mailed and received at, the principal  executive offices of the
Corporation not less than forty-five  (45) or more than  seventy-five
<PAGE>
Page 18
                                                                    Exhibit 3(a)

(75) days prior to the first  anniversary  of the date on which the  Corporation
first  mailed its proxy  materials  for the  preceding  year's  Annual  Meeting,
regardless of any postponements, deferrals, or adjournments of that meeting to a
later date; provided, however, that if during the preceding year the Corporation
did not hold an Annual  Meeting or if the date of the Annual Meeting is advanced
more than  thirty  (30) days prior to or delayed by more than  thirty  (30) days
after the  anniversary  of the preceding  year's Annual  Meeting,  notice by the
stockholder  to be timely must be so delivered or received not later than ninety
(90) days prior to the scheduled Annual Meeting; and provided, further, however,
that if less than one hundred  (100) days' notice or prior public  disclosure of
the date of the  scheduled  Annual  Meeting  is given  or  made,  notice  by the
stockholder  to be timely must be so  delivered  or received  not later than the
close of business on the tenth  (10th) day  following  the earlier of the day on
which such notice of the date of the scheduled  Annual Meeting was mailed or the
day on which such public  disclosure  was made.  A  stockholder's  notice to the
Secretary  shall set forth as to each matter the  stockholder  proposes to bring
before the Annual Meeting (i) a brief  description of the proposal desired to be
brought before the Annual  Meeting and the reasons for conducting  such business
at the  Annual  Meeting,  (ii) the  name  and  address,  as they  appear  on the
Corporation's  books, of the  stockholder  proposing such business and any other
stockholders known by such stockholder to be supporting such proposal, (iii) the
class and the number of shares of the Corporation's stock which are beneficially
owned by the stockholder on the date of such stockholder notice and by any other
stockholders  known by such  stockholder  to be supporting  such proposal on the
date  of such  stockholder  notice,  and  (iv)  any  financial  interest  of the
stockholder in such proposal.

                  (b) If the presiding officer of the Annual Meeting  determines
that a stockholder  proposal was not made in  accordance  with the terms of this
Section,  he shall so declare at the Annual Meeting and any, such proposal shall
not be acted upon at the Annual Meeting.

                  (c) This  provision  shall not prevent the  consideration  and
approval or disapproval at the Annual Meeting of reports of officers,  directors
and committees of the Board of Directors,  but, in connection with such reports,
no business shall be acted upon at such Annual Meeting unless stated,  filed and
received as herein provided.

         2.11 Special Meetings.  Special meetings of the stockholders  ("Special
Meetings"),  for any purpose or purposes, unless otherwise prescribed by statute
or by the  Certificate of  Incorporation,  may be called by the Chief  Executive
Officer,  and shall be called by the  President  or  Secretary at the request in
writing of a majority of the Board of  Directors.  Such request  shall state the
purpose or purposes of the proposed meeting.  Business transacted at all Special
Meetings shall be confined to the purposes stated in the notice of meeting.

         2.12 Notice of Special Meetings. Except as otherwise expressly required
by statute,  written notice of a special meeting, stating the date, time, place,
and purpose or purposes thereof,  shall be given to each stockholder entitled to
vote thereat not less than ten nor more than sixty days prior to the date of the
meeting.  Notice is given when  deposited  in the United  States  mail,  postage
prepaid, directed to the stockholder at his
<PAGE>
                                                                         Page 19
                                                                    Exhibit 3(a)

address as it appears on the records of the  Corporation.  Notice of any meeting
shall not be required to be given to any person who attends such meeting, except
when such  person  attends  the  meeting  in person or by proxy for the  express
purpose of objecting, at the beginning of the meeting, to the transaction of any
business because the meeting is not lawfully called or convened,  or who, either
before or after the meeting,  shall submit a signed written waiver of notice, in
person or by proxy.  Neither the business to be  transacted  at, nor the purpose
of, a Special Meeting need be specified in any written waiver of notice.


                                  ARTICLE THREE
                               BOARD OF DIRECTORS


         3.1 General Powers.  The business and affairs of the Corporation  shall
be managed by or be under the direction of the Board of Directors.  The Board of
Directors may exercise all such authority and powers of the  Corporation  and do
all such  lawful  acts and  things as are not by  statute  or the  Corporation's
Certificate   of   Incorporation   directed  or  required  to  be  done  by  the
stockholders.

         3.2  Number,  Qualification,  Term of Office.  The number of  directors
which constitute the entire Board of Directors of the Corporation shall be fixed
by  resolution  of the Board of  Directors  from time to time,  but shall in any
event be not less than seven nor more than  fifteen.  Any decrease in the number
of  directors  shall be  effective  at the time of the  next  succeeding  Annual
Meeting  unless  there shall be  vacancies in the Board of Directors at the time
the Board  effects  such  decrease,  in which  case  such  decrease  may  become
effective at any time prior to the next succeeding  Annual Meeting to the extent
of the  number  of  vacancies.  Directors  need not be  stockholders.  Except as
provided in these By-Laws,  directors  shall be elected at the Annual Meeting or
at a Special Meeting called for such purpose, and each director shall be elected
to hold office until a successor shall be elected and qualify.

         3.3 Election of  Directors.  Nominations  for the election of directors
may be made by the Board of Directors or a nominating committee appointed by the
Board of  Directors  or by any  stockholder  entitled to vote in the election of
directors  generally.  However, any stockholder entitled to vote in the election
of  directors  generally  may  nominate  one or more  persons  for  election  as
directors at a meeting only if written  notice of such  stockholder's  intent to
make such nomination or nominations has been given,  either by personal delivery
or by United States mail,  postage prepaid,  to the Secretary of the Corporation
not later than (i) with respect to an election to be held at an Annual  Meeting,
ninety  (90) days prior to the  anniversary  date of the  immediately  preceding
Annual  Meeting;  and (ii) with  respect to an  election to be held at a Special
Meeting for the election of directors, the close of business on the tenth (10th)
day  following  the date on  which  notice  of such  meeting  is first  given to
stockholders.  Each such notice shall set forth: (A) the name and address of the
stockholder  who intends to make the  nomination and of the person or persons to
be nominated; (B) a representation that the stockholder is a holder of record of
stock of the Corporation  entitled to vote at such meeting and intends
<PAGE>
Page 20
                                                                    Exhibit 3(a)

to appear in person or by proxy at the meeting to nominate the person or persons
specified in the notice; (C) a description of all arrangements or understandings
between the stockholder and each nominee and any other person or persons (naming
such person or persons)  pursuant to which the nomination or nominations  are to
be made by the stockholder;  (D) such other  information  regarding each nominee
proposed  by such  stockholder  as would be  required  to be included in a proxy
statement  filed  pursuant to the proxy  rules of the  Securities  and  Exchange
Commission as then in effect;  and (E) the consent of each nominee to serve as a
director of the Corporation if so elected.  The presiding officer of the meeting
shall refuse to acknowledge  the nomination of any person not made in compliance
with the foregoing procedure.  The vote necessary to elect directors shall be as
set forth in these By-Laws including,  without  limitation,  Section 2.5 hereof,
unless otherwise required by the Delaware General Corporation Law.

         3.4  Vacancies.   Unless  otherwise   provided  in  the   Corporation's
Certificate of  Incorporation  (or by resolution of the Board of Directors,  any
vacancy in the Board of  Directors,  whether  arising  from death,  resignation,
removal, or any other cause, and any newly created  directorship  resulting from
an  increase  in the  number  of  directors,  shall be filled  exclusively  by a
majority of the directors then in office, although less than a quorum, or by the
sole  remaining  director,  and shall not be  filled by the  stockholders.  Each
director  so  elected  shall hold  office  until his  successor  shall have been
elected and qualified.

         3.5  Resignations.  Any director of the  Corporation  may resign at any
time by giving written notice of his  resignation to the  Corporation.  Any such
resignation shall take effect at the time specified therein or, if the time when
it shall become effective shall not be specified  therein,  immediately upon its
receipt.  Unless otherwise specified therein, the acceptance of such resignation
shall not be necessary to make it effective.

        3.6 Committees. (a) The Board of Directors may, by resolution passed by
a majority of the entire Board of Directors,  designate one or more  committees,
including an executive  committee,  each  committee to consist of one or more of
the  directors of the  Corporation.  The Board of Directors may designate one or
more directors as alternate members of any committee, who may replace any absent
or  disqualified  member at any meeting of the  committee.  In addition,  in the
absence or  disqualification  of a member of a committee,  the member or members
thereof present at any meeting and not disqualified from voting,  whether or not
he or they constitute a quorum,  may  unanimously  appoint another member of the
Board of  Directors  to act at the  meeting  in the place of any such  absent or
disqualified member.

                  (b) Except to the extent  restricted  by the Delaware  General
Corporation Law or the  Corporation's  Certificate of  Incorporation,  each such
committee,  to the extent provided in the resolution creating it, shall have and
may  exercise all the powers and  authority  of the Board of  Directors  and may
authorize the seal of the  Corporation to be affixed to all papers which require
it. Each such  committee  shall serve at the  pleasure of the Board of Directors
and have such name as may be determined from time to time by resolution  adopted
by the Board of  Directors.  Each  committee  shall keep regular  minutes of its
meetings and report the same to the Board of Directors.
<PAGE>
                                                                         Page 21
                                                                    Exhibit 3(a)

                  (c) Except to the extent  restricted  by the Delaware  General
Corporation Law or the Corporation's Certificate of Incorporation, the Executive
Committee,  if any, shall,  when the Board of Directors is not in session,  have
and may exercise  all the powers and  authority of the Board of Directors in the
management of the business and affairs of the  Corporation,  including,  without
limitation,  the power and  authority to declare a dividend,  to  authorize  the
issuance of stock,  and to adopt a certificate of ownership and merger  pursuant
to Section 253 of the Delaware General Corporation Law.

         3.7  Compensation.  The Board of Directors  shall have authority to fix
the compensation, including fees and reimbursement of expenses, of directors for
services to the Corporation in any capacity.


                                  ARTICLE FOUR
                              MEETINGS OF THE BOARD


         4.1 Annual  Meeting.  The newly elected  Board shall meet,  immediately
after  the  Annual  Meeting  at which  they were  elected,  for the  purpose  of
organization  or otherwise,  and no notice of such meeting shall be necessary to
the newly elected directors in order legally to constitute the meeting, provided
a majority of the whole Board shall be present.

         4.2  Regular  Meetings.  Regular  meetings  of the Board  shall be held
within six (6) weeks  following the end of each fiscal  quarter at such time and
place as the Board of Directors may fix. Notice of regular meetings of the Board
of Directors need not be given.

         4.3 Special  Meetings.  Special  meetings of the Board may be called by
the Chairman of the Board or the President.  Notice of any special meeting shall
be given to each  director  at least  twelve  (12) hours  before the  meeting by
telephone  or by being  personally  delivered or sent by telex,  telecopier,  or
telegraph, or at least three (3) days before the meeting if delivered by mail at
the address at which the  director  is most  likely to be  reached.  Such notice
shall be deemed to be  delivered  when  deposited  in the United  States mail so
addressed,  with  postage  prepaid,  or  when  transmitted  if  sent  by  telex,
telecopier  or  telegraph.  Any  director  may waive  notice of any meeting by a
writing signed by the director entitled to the notice and filed with the minutes
or corporate  records.  The attendance at or  participation of the director at a
meeting shall constitute  waiver of notice of such meeting,  unless the director
at the beginning of the meeting or promptly upon his arrival  objects to holding
the meeting or transacting  business at the meeting.  Neither the business to be
transacted at, nor the purpose of, any meeting of the Board of Directors need be
specified in the notice or waiver of notice of such  meeting.  Special  meetings
shall be called by the  Chairman of the Board,  President  or  Secretary in like
manner and on like notice on the written request of two directors.

         4.4 Place of Meetings.  Unless otherwise specified in the notice of any
meeting,  meetings  of the  Board of  Directors  shall be held at such  place or
places,  within
<PAGE>
Page 22
                                                                    Exhibit 3(a)

or without the State of  Delaware,  as the Board of  Directors  may from time to
time determine.

         4.5  Quorum  and  Manner  of  Acting.  At all  meetings  of the  Board,
one-third of the total number of directors  shall be necessary and sufficient to
constitute a quorum for the  transaction of business,  and the act of a majority
of the directors  present at any meeting at which there is a quorum shall be the
act of the Board of Directors,  except as may be otherwise specifically provided
by the Delaware  General  Corporation Law or by the Certificate of Incorporation
or by these By-Laws. However, directors attending a meeting at which less than a
quorum is present  shall have the power to adjourn  the  meeting.  Notice of the
time  and  place  of any  such  adjourned  meeting  shall be given to all of the
directors  unless such time and place were announced at the meeting at which the
adjournment  was  taken,  in which case such  notice  shall only be given to the
directors  who were not present  thereat.  At any  adjourned  meeting at which a
quorum  is  present,  any  business  may be  transacted  which  might  have been
transacted at the meeting as originally called.

         4.6 Conduct of Meetings. At each meeting of the Board of Directors, the
Chairman of the Board shall act as chairman of the meeting and preside  thereat.
The  Secretary  or, in his absence,  inability or refusal to act, such person as
the chairman of the meeting  shall appoint shall act as secretary of the meeting
and keep the minutes thereof.

         4.7  Action  by  Consent.   Unless   restricted  by  the  Corporation's
Certificate of  Incorporation,  any action  required or permitted to be taken by
the Board of  Directors  or  committee  may be taken  without  a meeting  if all
members of the Board of Directors or such committee, as the case may be, consent
thereto in writing,  and the  writing or writings  are filed with the minutes of
the proceedings of the Board of Directors or committee, as the case may be.

         4.8  Telephonic   Meeting.   Unless  restricted  by  the  Corporation's
Certificate of Incorporation,  any one or more members of the Board of Directors
or any committee  thereof may participate in a meeting of the Board of Directors
or such committee by means of a conference  telephone or similar  communications
equipment  by means of which all persons  participating  in the meeting can hear
each other. Participation by such means shall constitute presence in person at a
meeting.


                                  ARTICLE FIVE
                                    OFFICERS


         5.1 Offices.  The Board of  Directors,  at its first meeting after each
Annual  Meeting of  Stockholders,  shall elect the officers of the  Corporation,
which shall include the following: Chairman of the Board; President; one or more
Vice  Presidents,  as the Board of Directors  shall  designate;  Secretary;  and
Treasurer.  The Secretary and the Treasurer may be the same person, and any Vice
President  may hold at the same time the office of Secretary  and/or  Treasurer.
The Board may elect one or more Assistant  Secretaries and one or more Assistant
Treasurers as may be necessary or desirable for the
<PAGE>
                                                                         Page 23
                                                                     Exhbit 3(a)

business of the  Corporation.  The Board may also elect from among its members a
Vice  Chairman  of the Board,  and from among its members or former  members,  a
Chairman  Emeritus.  The Board may elect  such other  officers  as it shall deem
necessary,  who shall hold their offices for such terms and shall  exercise such
powers and perform such duties as shall be  determined  from time to time by the
Board.

         5.2  Designation  of Chief  Executive  Officer.  The Board of Directors
shall  designate  either  the  Chairman  of the  Board or the  President  of the
Corporation  as the  Chief  Executive  officer  of the  Corporation.  The  Chief
Executive  Officer  shall have  authority  over the  business and affairs of the
Corporation  and  over  all  other   officers,   agents  and  employees  of  the
Corporation, subject to the control and direction of the Board of Directors.

         5.3 Designation of Chief Operating Officer.  The Board of Directors may
designate an officer of the  Corporation as the Chief  Operating  Officer of the
Corporation.  The Chief  Operating  Officer,  if  designated,  shall  manage and
operate the business and affairs of the Corporation,  subject to the control and
direction of the Board of  Directors,  and shall  report to the Chief  Executive
Officer.

         5.4 Compensation.  The  salaries  of all  officers  shall  be  fixed
by or pursuant to the direction of the Board of Directors.

         5.5 Tenure and  Removal.  Each  officer of the  Corporation  shall hold
office until his  successor is chosen and  qualifies in his stead,  or until his
death, or until he shall have resigned or been removed, as hereinafter  provided
in these By-Laws. Any officer elected or appointed by the Board of Directors may
be  removed  at any time  with or  without  cause by the  affirmative  vote of a
majority of the Board of Directors.

         5.6 Resignations. Any officer of the Corporation may resign at any time
by  giving  written  notice  of his  resignation  to the  Corporation.  Any such
resignation shall take effect at the time specified therein or, if the time when
it shall become  effective  shall not be  specified  therein,  immediately  upon
receipt.  Unless  otherwise  specified  therein,  the  acceptance  of  any  such
resignation shall not be necessary to make it effective.

         5.7 Vacancies. If the office of any officer becomes vacant by reason of
death,  resignation,  retirement,  disqualification,  removal  from  office,  or
otherwise,  the Board of Directors  may fill each such vacancy for the unexpired
term in respect of which such vacancy occurred.

         5.8  Chairman  of the Board.  (a) The  Chairman  of the Board  shall be
elected from among the members of the Board of Directors and shall be an officer
of the  Corporation.  The Chairman shall preside at all meetings of the Board of
Directors  and of the  stockholders.  The  Chairman  shall have such  powers and
duties as an officer of the  Corporation as provided by these By-Laws and as the
Board of Directors may from time to time prescribe.

                  (b) The Chairman may sign,  execute,  acknowledge and deliver,
in the name and on behalf of the  Corporation,  all stock  certificates,  deeds,
mortgages, bonds,
<PAGE>
Page 24
                                                                    Exhibit 3(a)

contracts, documents and instruments,  except where the signing thereof shall be
expressly and exclusively  delegated to some other officer or agent by the Board
of Directors or by these By-Laws,  or required by law to be otherwise  signed or
executed.

         5.9  Chairman  Emeritus.  The  Board of  Directors  may  elect a former
Chairman of the Board as Chairman  Emeritus.  The Chairman  Emeritus shall be an
honorary  position,   reflecting   outstanding   service  and  devotion  to  the
Corporation.  The Chairman  Emeritus  shall advise and consult with the Board of
Directors,  committees of the Board of Directors,  and the President, on matters
of interest to the Corporation, and shall perform such other duties as the Board
of Directors may from time to time prescribe.

         5.10 Vice Chairman of the Board. The Vice Chairman of the Board, if one
shall have been  elected  from among the  members  of the Board,  shall,  in the
absence of the Chairman or in the event of the  Chairman's  refusal or inability
to act, preside at all meetings of the Board of Directors and stockholders,  and
shall  perform such other duties as the Board of Directors may from time to time
prescribe.

         5.11  President.  (a) The  President  shall have such  powers and shall
perform  such  duties  as are  provided  by these  By-Laws  and as the  Board of
Directors  may  from  time  to  time  prescribe.  The  President  shall,  in the
Chairman's  absence,  inability  or  refusal to act,  perform  the duties of the
Chairman,  other than duties to be performed by the Vice  Chairman (if one shall
have been elected) as  prescribed  under or pursuant to these  By-Laws.  When so
acting,  the President shall have all of the powers of and be subject to all the
restrictions upon the Chairman, including the powers and restrictions applicable
to the Chief Executive Officer if the Chairman serves in that capacity.

                  (b) The President may sign, execute,  acknowledge and deliver,
in the name and on behalf of the  Corporation,  all stock  certificates,  deeds,
mortgages, bonds, contracts, documents and instruments, except where the signing
thereof  shall be expressly and  exclusively  delegated to some other officer or
agent by the Board of  Directors  or by these  By-Laws or  required by law to be
otherwise signed or executed.

         5.12 Vice President. (a) Each Vice President shall have such powers and
be  required  to  perform  such  duties as the Board of  Directors  or the Chief
Executive Officer may from time to time prescribe.

                  (b) The Board of Directors  may  designate  one or more of the
Vice Presidents as Executive Vice  President.  The Executive Vice President (or,
if more than one Executive  Vice  President has been  designated,  the Executive
Vice President  specified by the Board of Directors)  shall,  in the President's
absence,  inability  or  refusal  to  act,  perform  all  of the  duties  of the
President.  When so acting,  the Executive Vice President  shall have all of the
powers  of  and be  subject  to all of  the  restrictions  upon  the  President,
including the powers and restrictions  applicable to the Chief Executive Officer
if the President serves in that capacity.

         5.13  Secretary.  (a) The  Secretary  shall  attend all sessions of the
Board and all  meetings of the  stockholders  and shall record all votes and the
minutes  of all such
<PAGE>
                                                                         Page 25
                                                                    Exhibit 3(a)

proceedings in a book to be kept for that purpose.  The Secretary  shall perform
like  duties  for the  Committees  of the  Board  upon  requested.  He  shall be
custodian  of the  records and the seal of the  Corporation  and shall affix and
attest the seal to all  documents  to be executed  on behalf of the  Corporation
under its seal. He shall give,  or cause to be given,  notice of all meetings of
the  stockholders  and of  the  Board  of  Directors,  in  accordance  with  the
provisions of these By-Laws and as required by the Delaware General  Corporation
Law, and shall  perform such other duties as the Board of Directors or the Chief
Executive Officer may from time to time prescribe.

                  (b) The Assistant Secretary shall, in the Secretary's absence,
inability  or refusal to act,  perform  the duties of the  Secretary,  and shall
perform  such  other  duties as the Board of  Directors  or the Chief  Executive
Officer may from time to time prescribe.

         5.14 Treasurer.  (a) The Treasurer shall have charge and custody of the
corporate  funds and  securities  and shall keep full and  accurate  accounts of
receipts and  disbursements,  in books belonging to the  Corporation,  and shall
deposit all corporate  monies and other valuable  effects in the name and to the
credit of the Corporation in such depositories as may be designated by the Board
of Directors or pursuant to its direction.

                  (b) The  Treasurer  shall receive and give receipts for monies
due and payable to the Corporation from any source whatsoever and shall disburse
the funds of the  Corporation  as may be  ordered by the  Board,  taking  proper
vouchers  therefor,  and shall render to the  President  and  directors,  at the
regular  meetings of the Board,  or whenever  they may require it, an account of
all of his  transactions  as  Treasurer  and of the  financial  condition of the
Corporation  and in general,  perform  all duties  incident to the office of the
Treasurer and such other duties as the Board of Directors or the Chief Executive
Officer may from time to time prescribe.

                  (c) The Assistant Treasurer shall, in the Treasurer's absence,
inability or refusal to act,  perform the duties of the Treasurer and shall also
perform  such  other  duties as the Board of  Directors  or the Chief  Executive
Officer may from time to time prescribe.


                                   ARTICLE SIX
                     STOCK CERTIFICATES AND TRANSFER THEREOF


         6.1 Stock Certificates.  Every holder of stock in the Corporation shall
be entitled to have a certificate,  signed by, or in the name of the Corporation
by, the Chairman of the Board or the President or the Executive  Vice  President
and by the Treasurer or an Assistant  Treasurer or the Secretary or an Assistant
Secretary of the  Corporation,  certifying  the number of shares owned by him in
the Corporation.  If the Corporation  shall be authorized to issue more than one
class  of  stock  or more  than  one  series  of any  class,  the  designations,
preferences  and relative,  participating,  optional or other special  rights of
each class of stock or series  thereof and the  qualifications,  limitations  or
restrictions  of such  preferences  and/or  rights shall be set forth in full or
summarized on the face or back of the certificate  which the  Corporation  shall
issue to  represent  such  class or series of stock,  provided  that,  except as
otherwise  provided in Section 202 of the Delaware  General  Corporation Law, in
lieu of the foregoing  requirements,  there may be set forth on the face or back
of the certificate  which the Corporation shall issue
<PAGE>
Page 26
                                                                    Exhibit 3(a)

to represent  such class or series of stock,  a statement  that the  Corporation
will  furnish   without  charge  to  each   stockholder   who  so  requests  the
designations, preferences and relative, participating, optional or other special
rights  of each  class  of  stock  or  series  thereof  and the  qualifications,
limitations or restrictions of such preferences and/or rights.

         6.2  Transfers  of Stock.  Upon  surrender  to the  Corporation  or the
transfer agent of the  Corporation of a certificate  for shares duly endorsed or
accompanied  by proper  evidence  of  succession,  assignment  or  authority  to
transfer,  it shall be the duty of the Corporation to issue a new certificate to
the  person  entitled  thereto,  cancel  the  old  certificate  and  record  the
transaction upon its record;  provided,  however,  that the Corporation shall be
entitled to recognize and enforce any lawful  restriction on transfer.  Whenever
any transfer of stock shall be made for collateral security, and not absolutely,
it shall be so expressed in the entry of transfer if, when the  certificates are
presented  to  the  Corporation  for  transfer,  both  the  transferor  and  the
transferee request the Corporation to do so.

         6.3  Registered  Stockholders.  The  Corporation  shall be  entitled to
recognize the exclusive right of a person registered on its records as the owner
of  shares  of  stock  to  receive  dividends  and to vote as  such  owner,  and
accordingly,  shall not be bound to recognize any equitable or other claim to or
interest  in such  share or  shares  of stock on the part of any  other  person,
whether  or not it  shall  have  express  or other  notice  thereof,  except  as
otherwise provided by the laws of Delaware.

         6.4 Record Date.  (a) In order that the  Corporation  may determine the
stockholders entitled to notice of or to vote at any meeting of stockholders, or
to receive  payment of any  dividend or other  distribution  or allotment of any
rights or to  exercise  any  rights in  respect  of any  change,  conversion  or
exchange of stock or for the purpose of any other  lawful  action,  the Board of
Directors may fix a record date, which record date shall not precede the date on
which the  resolution  fixing the record date is adopted  and which  record date
shall not be more than sixty (60) nor less than ten (10) days before the date of
any meeting of stockholders, nor more than sixty (60) days prior to the time for
such other  action as  hereinbefore  described;  provided,  however,  that if no
record date is fixed by the Board of Directors,  the record date for determining
stockholders entitled to notice of or to vote at a meeting of stockholders shall
be at the close of business on the day next preceding the day on which notice is
given  or,  if  notice  is  waived,  at the  close of  business  on the day next
preceding  the  day  on  which  the  meeting  is  held,   and,  for  determining
stockholders  entitled to receive payment of any dividend or other  distribution
or  allotment  or rights or to  exercise  any  rights of change,  conversion  or
exchange  of stock or for any other  purpose,  the  record  date shall be at the
close of business on the day on which the Board of Directors adopts a resolution
relating thereto.

                  (b) A  determination  of  stockholders  of record  entitled to
notice of or to vote at a meeting of stockholders shall apply to any adjournment
of the meeting;
<PAGE>
                                                                         Page 27
                                                                    Exhibit 3(a)

provided, however, that the Board of Directors may fix a new record date for the
adjourned meeting.

                  (c)  In  order  that  the   Corporation   may   determine  the
stockholders  entitled  to consent  to  corporate  action in  writing  without a
meeting,  the Board of Directors may fix a record date,  which record date shall
not precede the date upon which the resolution fixing the record date is adopted
by the Board of  Directors,  and which date shall not be more than ten (10) days
after the date upon which the  resolution  fixing the record  date is adopted by
the  Board  of  Directors.  Any  stockholder  of  record  seeking  to  have  the
stockholders  authorize or take corporate  action by written  consent shall,  by
written notice to the Secretary,  request the Board of Directors to fix a record
date.  Such notice  shall  specify the action  proposed  to be  consented  to by
stockholders.  The Board of Directors shall  promptly,  but in all events within
ten (10)  days  after  the date on which  such a request  is  received,  adopt a
resolution fixing the record date. If no record date has been fixed by the Board
of  Directors  within  ten (10) days  after the date on which  such a request is
received,  the record date for determining  stockholders  entitled to consent to
corporate action in writing without a meeting, when no prior action by the Board
of Directors is required by applicable  law,  shall be the first date on which a
signed written consent setting forth the action taken or proposed to be taken is
delivered to the Corporation.  Such delivery to the Corporation shall be made to
its registered office in the State of Delaware, its principal place of business,
or any officer or agent of the  Corporation  having custody of the book in which
proceedings of meetings of  stockholders  are recorded,  to the attention of the
Secretary of the Corporation.  Such delivery shall be by hand or by certified or
registered mail, return receipt  requested.  If no record date has been fixed by
the Board of Directors and prior action by the Board of Directors is required by
applicable law, the record date for determining stockholders entitled to consent
to corporate  action in writing without a meeting shall be the close of business
on the date on which the Board of Directors  adopts the  resolution  taking such
prior action.

                  In the  event of  delivery  to the  Corporation  of a  written
consent or written  consents  purporting to authorize or take corporate  action,
and/or related revocation or revocations, (each such written consent and related
revocation,  individually and collectively,  a "Consent"),  the Secretary of the
Corporation  shall provide for the safekeeping of such Consent and shall as soon
as practicable thereafter conduct such reasonable investigation as the Secretary
deems necessary or appropriate  for the purpose of ascertaining  the validity of
such Consent and all matters incident thereto,  including,  without  limitation,
whether holders of shares having the requisite voting power to authorize or take
the  action  specified  in  the  Consent  have  given  consent.  If  after  such
investigation  the Secretary  shall determine that the Consent is sufficient and
valid,  that fact shall be certified on the records of the Corporation  kept for
the purpose of recording the  proceedings of meetings of the  stockholders,  and
the Consent  shall be filed in such  records,  at which time the  Consent  shall
become effective as stockholder action.

         6.5 Lost Certificates. Any person claiming a certificate of stock to be
lost,  stolen or destroyed  shall make an affidavit or affirmation of that fact,
in such manner and form as the Board of Directors may from time to time require,
in order to obtain issuance
<PAGE>
Page 28
                                                                    Exhibit 3(a)

of a new  certificate  in place  thereof.  The Board of  Directors  may,  at its
discretion and as a condition  precedent to any such issuance,  require any such
person to give the  Corporation a bond in such sum as it may direct to indemnify
it against any claim that may be made against the  Corporation on account of the
alleged loss,  theft or destruction  of any such  certificate or the issuance of
such new certificate.  Upon compliance with all requirements  established by the
Board of Directors for any such issuance, a new certificate may be issued.

         6.6 Facsimile Signatures. Any or all of the signatures on a certificate
may be a facsimile.  In case any officer,  transfer  agent or registrar  who has
signed or whose  facsimile  signature has been placed upon a  certificate  shall
have  ceased  to be such  officer,  transfer  agent  or  registrar  before  such
certificate is issued, it may, be issued by the Corporation with the same effect
as if he were such officer, transfer agent or registrar at the date of issue.

         6.7 Transfer Agents and Registrars. The Board of Directors may appoint,
or authorize any officer or officers to appoint, one or more transfer agents and
one or more registrars.

         6.8 Regulations.  The Board of Directors may make such additional rules
and regulations,  not inconsistent with these By-Laws,  as it may deem expedient
concerning the issue,  transfer and  registration of certificates  for shares of
stock of the Corporation.


                                  ARTICLE SEVEN
                               GENERAL PROVISIONS


         7.1 Corporate Seal. The corporate seal shall have inscribed thereon the
name of the Corporation and the words "CORPORATE SEAL" and "DELAWARE."

         7.2 Fiscal  Year.  The  fiscal  year  shall  begin  the  first day of
September in each year.

         7.3 Checks, Notes, Drafts, Etc. All checks, drafts or other demands for
the payment of money and notes of the Corporation shall be signed,  endorsed, or
accepted in the name of the Corporation by such officer or officers from time to
time  designated  by  the  Board  of  Directors  or by an  officer  or  officers
authorized by the Board of Directors to make such designation.

         7.4 Execution of Instruments.  The Board of Directors may authorize any
officer  or  officers,  agent or  agents,  in the name of and on  behalf  of the
Corporation  to enter  into or execute  and  deliver  any and all deeds,  bonds,
mortgages,  contracts and other  obligations or instruments,  and such authority
may be general or confined to specific instances.

         7.5 Dividends and  Reserves.  Subject to the  provisions of statute and
the  Corporation's  Certificate  of  Incorporation  dividends upon the shares of
capital  stock of
<PAGE>
                                                                         Page 29
                                                                    Exhibit 3(a)

the  Corporation  may be  declared by the Board of  Directors  at any regular or
special  meeting,  and may be paid in cash, in property or in shares of stock of
the Corporation.

         7.6 Notice.  Whenever  under the  provisions of these  By-Laws  written
notice is required to be given to any  director,  officer,  or  stockholder,  it
shall not be construed to require personal notice, but unless otherwise provided
by these By-Laws, such notice shall be deemed to have been given in writing when
deposited  in  the  United  States  mail,  postage  prepaid,  directed  to  such
stockholder,  officer or director at his address as it appears on the records of
the Corporation.

         7.7 Voting of Stock in Other Corporations. Unless otherwise provided by
resolution of the Board of Directors,  the Chief Executive Officer, from time to
time,  may (or may  appoint one or more  attorneys  or agents to) cast the votes
which the  Corporation  may be entitled to cast as a stockholder or otherwise in
any other  corporation,  any of whose  shares or  securities  may be held by the
Corporation,  at meetings of the  holders of the shares or other  securities  of
such  other  corporation.  In the event  one or more;  attorneys  or agents  are
appointed,  the Chief  Executive  Officer may  instruct the person or persons so
appointed  as to the manner of casting  such votes or giving such  consent.  The
Chief Executive  Officer may, or may instruct the attorneys or agents  appointed
to, execute or cause to be executed in the name and on behalf of the Corporation
and under its seal or  otherwise,  such written  proxies,  consents,  waivers or
other instruments as may be necessary or proper in the circumstances.

         7.8 Indemnification. (a) Each director or officer or former director or
officer of the Corporation or any person who may have served at its request as a
director  or officer of another  corporation  in which it owns shares of capital
stock or of which it is a creditor,  shall be  indemnified  and held harmless by
the Corporation,  as hereinafter  provided,  against any and all liabilities and
counsel fees, costs and legal and other expenses (including, without limitation,
fines, penalties,  judgments and amounts paid in settlement) reasonably incurred
by or imposed on him in  connection  with or resulting  from any claim,  action,
suit or proceeding, whether civil, criminal, administrative or investigative, or
any appeal  therein,  in which he may be or become involved or with which he may
be threatened,  as a party or otherwise, by reason of his now or hereafter being
or having  heretofore  been a director or officer of the  Corporation or of such
other  corporation,  or by reason of his alleged acts or omissions as a director
or officer as aforesaid, whether or not he continues to be such at the time such
liabilities,  fees,  costs or expenses shall have been  incurred,  provided such
director  or  officer  shall be  indemnified  and  held  harmless  against  such
liabilities,  fees,  costs and  expenses,  only if he acted in  relation to such
matters in good faith for a purpose  which he  reasonably  believed to be in the
best interests of the Corporation.

                  (b) In discharging his duty to the Corporation,  a director or
officer,  when acting in good faith,  may rely upon financial  statements of the
Corporation  represented to him to be correct by, the officer of the Corporation
having  charge of its  books of  accounts,  or stated in a written  report by an
independent  public or certified  public  accountant or firm of such accountants
fairly to reflect the financial condition of such corporation.
<PAGE>
Page 30
                                                                    Exhibit 3(a)

                  (c) Termination of a claim,  action or proceeding by judgment,
order, settlement (whether with or without court approval), conviction or upon a
plea of guilty or of nolo  contendere,  or its  equivalent,  shall not of itself
create a  presumption  that a director or officer  did not meet the  standard of
conduct set forth above.

                  (d) The grant of an  indemnification  provided herein,  unless
approved  by a court  in a final  adjudication  of a  claim,  action,  suit,  or
proceeding or in connection with a court approved settlement  thereof,  shall be
made pursuant to a direction of the Board of Directors of the  Corporation,  but
may be granted only (i) if the Board of Directors, acting by a quorum consisting
of directors not parties to such claim,  action, suit or proceeding,  shall have
determined  that in its opinion the  director or officer has met the standard of
conduct  set forth  above or (ii) in the event  such a quorum is not  obtainable
with due  diligence,  then  alternatively  if the Board of Directors  shall have
received the written advice of independent legal counsel selected by it, that in
the  latter's  judgment  such  applicable  standard  of conduct has been met. If
several  claims,  issues,  matters  or  actions  are  involved  in the  grant of
indemnification   provided   herein,  a  director  or  officer  may  be  granted
indemnification  by the Board of  Directors to the extent of that portion of the
liabilities,  fees,  costs and  expenses  which are  allocable  to such  claims,
issues,  matters  or actions  in  respect  of which it is  determined  that such
director or officer has met the standard of conduct set forth above.

                  (e) Expenses incurred with respect to any claim,  action, suit
or proceeding may be advanced by the Corporation  prior to the final disposition
thereof  upon  receipt  of an  undertaking  by or on behalf of the  director  or
officer to repay such amount unless it shall ultimately be determined that he is
entitled to indemnification hereunder.

                  (f) The rights to the  indemnification  provided  herein shall
inure  to  the  benefit  of  the  heirs,  executors,  administrators,  or  legal
representatives  of the  persons  covered  hereby;  shall be in  addition to any
rights to which any such person may  otherwise  be entitled by any  provision of
law,  articles of  incorporation,  by-law,  contract,  vote of  stockholders  or
otherwise;  and shall be in addition to and not in  restriction or limitation of
any other privilege or power which the  Corporation  may lawfully  exercise with
respect to the  indemnification  or  reimbursement  of  directors,  officers and
others.

                  (g) If any part of this Section shall be found, in any action,
suit or proceeding, to be invalid or ineffective, the validity and the effect of
the remaining parts shall not be affected.

                  (h) The rights of  indemnification  provided  herein shall not
arise with respect to conduct subsequent to January 5, 1987, which conduct shall
be subject to the  indemnification  provisions set forth in Article Fifteenth of
the Corporation's Certificate of Incorporation.

         7.9 Amendments.  These By-Laws may be adopted,  amended or repealed (i)
by the affirmative  vote of a majority of the directors  present at a meeting at
which a quorum is  present  unless the  Certificate  of  Incorporation  or these
By-Laws shall  require a
<PAGE>
                                                                         Page 31
                                                                    Exhibit 3(a)

vote of a greater  number,  or (ii) by the  affirmative  vote of the  holders of
two-thirds of the voting power of all of the outstanding shares of capital stock
of the  Corporation at any regular or special  meeting of stockholders if notice
of the proposed amendment is contained in the notice of the meeting or waived by
all of the stockholders entitled to vote.


Page 32
                                                             Exhibit 10(iii)A(1)


                                SECOND AMENDMENT
                                     TO THE
                        NATIONAL SERVICE INDUSTRIES, INC.
                  1992 NONEMPLOYEE DIRECTORS' STOCK OPTION PLAN



               THIS  AMENDMENT  made as of January 5, 2000, by National  Service
Industries, Inc. ("NSI");


                       W o I o T o N o E o S o S o E o T o H:


         WHEREAS, the 1992 Nonemployee Directors' Stock Option Plan (the "Plan")
was approved by the Board of Directors of NSI on September 16, 1992,  and by the
stockholders  of NSI on January 6, 1993, and was  subsequently  amended on March
24, 1998; and


         WHEREAS,  pursuant to the power of amendment  set forth in Section 9 of
the Plan and action of the Board of Directors of NSI on January 5, 2000;


         NOW, THEREFORE, the Plan is hereby amended as follows:


          1.  Section  5.2 of the Plan is  amended  by  replacing  "1,000"  with
"1,500", so that Section 5.2 now reads in its entirety as follows:


                  5.2 Number of  Shares.Each  Option granted shall be in respect
                  of a number of Shares equal to 1,500, subject to adjustment as
                  provided in Section 7.


         2. Except as hereby  modified,  the Plan shall remain in full force and
effect.


         IN WITNESS WHEREOF,  the parties hereto have executed this Amendment as
of the day and year first written above.


ATTEST:                                    NATIONAL SERVICE INDUSTRIES, INC.



                                           By: /s/ James S. Balloun
      Secretary                             James S. Balloun
                                            Chairman of the Board, President and
                                            Chief Executive Officer


(CORPORATE SEAL)

                                                                         Page 33
                                                             Exhibit 10(iii)A(2)


Name
National Service Industries, Inc.
1420 Peachtree Street, NE
Atlanta, Georgia 30309-3002

         Re:      Amendment of Aspiration Award Agreement
                  for the Performance Cycle Ended August 31,1999

Dear ((Familiar)):

     As you know, you and NSI previously  entered into an agreement amending the
Aspiration  Achievement  Incentive  Award  Agreement  dated  September  17, 1996
("Aspiration  Award  Agreement")  relating to the Performance Cycle ended August
31,  1999.  Under that  amendment,  you  elected to receive  payment of all or a
portion of your Award under the Aspiration  Award Agreement in the form of stock
options to be determined  based on the Fair Market Value of NSI's stock, and the
associated  exchange rate, as of the Determination  Date, each as defined in the
amendment. As of October 7, 1999 (the Determination Date), the Fair Market Value
of NSI's stock was $32.8125 and the associated  exchange rate was 24.35%.  Based
on these  factors,  $((Cash)) of your award would be  exchanged  for options for
((Option))  shares.  It was  originally  contemplated  that the options would be
granted to you on October 7, 1999.

     Because of the inadequate  number of shares  remaining  under the Long-Term
Achievement  Incentive  Plan (the "Plan"),  NSI proposes that (a) the options be
granted to you in January 2000 after the shareholders  have approved the amended
and restated Plan (with the option  covering the number of shares  calculated as
of October 7, 1999 but the  exercise  price set as of the date of the grant) and
(b) in the event the  shareholders do not approve the amended and restated Plan,
that the Award be paid in cash or as otherwise determined by the Committee.

     Please  confirm your  acceptance of the foregoing by executing  this letter
agreement in the space provided below.

                                       National Service Industries, Inc.


                                       By:/s/ James S. Balloun
                                          James S. Balloun
                                          Chairman, President, and
Accepted and Agreed to:                   Chief Executive Officer


- --------------------------------------------

Date:  _____________________________________


Page 34
                                                             Exhibit 10(iii)A(3)


                                AMENDMENT OF
                       ASPIRATION ACHIEVEMENT INCENTIVE
                              AWARD AGREEMENT
                                   AND
                               ELECTION FORM



         WHEREAS,  the undersigned  Participant was granted an Aspiration  Award
under  the  NSI  Long-Term  Achievement  Incentive  Plan  (the  "Plan")  for the
Performance Cycle ending August 31, 2000; and

         WHEREAS,  under the Plan, the amount (if any) of the  Aspiration  Award
the Participant will receive for such Performance Cycle is currently  uncertain;
and
         WHEREAS, the Plan has been amended to permit the Participant to receive
all or a portion of the Aspiration Award in a different form;
         NOW, THEREFORE, the Participant hereby elects to receive any Aspiration
Award  earned for the  Performance  Cycle  ending  August 31, 2000 in the manner
provided below and agrees to amend the Aspiration  Achievement  Incentive  Award
Agreement in accordance with such election:
         1.  Amendment To Exchange  Award For Stock  Options.  By checking "YES"
below,  you are electing to amend your  Aspiration  Achievement  Incentive Award
Agreement for the  Performance  Cycle ending August 31, 2000 to provide that the
Award or portion of your Award that you specify  below will be exchanged for the
grant of  Options  to  acquire  NSI stock  under the  terms and  subject  to the
limitations set forth below.
         2.  Exchange  Formula.  The number of Options you will  receive will be
<PAGE>
                                                                         Page 35
                                                           Exhibit 10(iii)(A)(3)


determined as follows:  the amount of the Award to be exchanged  will be divided
by $12.29 (the value of an Option for one Share of NSI stock as of  September 8,
1999, based on Black-Scholes methodology) and multiplied by 1.5. The Options are
expected  to be  granted in  October  2000,  after  approval  of an amended  and
restated Plan by stockholders of National  Service  Industries,  Inc. in January
2000.  The exercise price for each Option will be the closing price of one Share
of NSI stock on the New York Stock  Exchange  on the date of the  grant.  In the
event  stockholders  do not approve the amended and restated Plan, the Executive
Resource and Compensation  Committee of the Board of Directors (the "Committee")
will have  discretion to pay the Award in Shares of NSI stock or in cash (or any
combination  of stock and cash) without  regard to your exchange  election.  Any
unexchanged  portion of your Award will be payable half in NSI stock and half in
cash.
         3.  Adjustment to Award Value.  Originally,  one-half of the Aspiration
Award,  determined  as of  August  31,  2000,  was to have been paid in cash and
one-half in NSI stock.  If you elect to amend your  Agreement,  the value of the
component of your Aspiration  Award which would have originally been paid in NSI
stock will be adjusted  to reflect  any change in NSI's  stock price  during the
period August 31, 2000 to the  Determination  Date (meaning that date in October
2000 on which the  Committee  determines  the  amount of the  Award  earned  and
payable).  The total value of the Award at the Determination Date will therefore
be equal to the total of (a) the amount of the Award as of August  31,  2000 and
(b) the amount (either gain or loss) calculated by multiplying (i) the number of
Shares you would have  originally  received  by (ii)
<PAGE>
Page 36
                                                           Exhibit 10(iii)(A)(3)

the amount  resulting  from  subtracting  the Fair Market  Value of NSI stock on
August 31 from the Fair Market Value at the Determination Date.

         4. Limitation on Number of Options. The exchange will be limited by the
size of your Award payment and may be further reduced,  on a pro rata basis, for
Options  elected in excess of the aggregate  number of Options granted to you in
fiscal  2000  (or  a  fraction  thereof  determined  by  the  Committee  on  the
Determination  Date), if the total number of Options elected by all participants
exceeds the pool of Options  available for exchange.  It is the intention of the
Committee that a total of up to 400,000  Options will be available for exchange.
The final number of Options  available  will be  established by the Committee at
the  Determination  Date, and your election will be adjusted in accordance  with
the final number of Options available.
         5. Tax Treatment.  The amount of your  Aspiration  Award  exchanged for
Options should not be currently  taxable (i.e., it should be treated much like a
bonus deferral). The Options will be nonqualified options under the Plan. Please
see the  description  of the tax treatment  for  nonqualified  options  attached
hereto as Exhibit "1". Of course, you should consult your tax advisor.
         6. Terms of Stock  Options.  The  Options  will be  nonqualified  stock
options,  will be fully vested at the time of receipt,  and will have a ten-year
term except as follows:
                  (a) in the  case  of  termination  due to  death,  Disability,
         Retirement  at or  after  age 65,  or  involuntary  termination  by the
         Company  (other than for Cause),  the Options  will remain  exercisable
         until seven  years after the date of grant,  or one year after the date
         of termination,
<PAGE>
                                                                         Page 37
                                                           Exhibit 10(iii)(A)(3)

         whichever is later;
                  (b) in the case of  voluntary  termination,  the Options  will
         remain exercisable until 90 days after the date of termination; and
                  (c) in the case of involuntary  termination  for "Cause",  the
         Options will expire on the date of termination.
The  Options  will  generally  have  such  other  terms  and  conditions  as the
nonqualified Options granted by the Company in fiscal 2000.
- --------------------------------------------------------------------------------
                                  ELECTION

_____  YES, I elect to amend my  Agreement  to provide  for the  exchange  of my
Award, to the fullest extent  possible,  for the grant of Options to acquire NSI
stock,   under   the  terms  set  forth   above,   to  the   following   extent:

[ ] In exchange  for  $__________  of my Award (minimum $1,000).

[ ] In  exchange  for  _________%  of my Award (minimum $1,000).

[ ] In exchange for the grant  of_________  Options  (minimum 100 options).

The portion of the Award elected above (whether measured in dollars, percentage,
or  Options)  will be  surrendered  from the  total  value  of the  Award at the
Determination  Date. The  calculation of Options granted in the exchange will be
rounded down to the next whole amount.


_____    NO, I elect to continue to receive the entire Award payment half in NSI
stock and half in cash.
<PAGE>
Page 38
                                                           Exhibit 10(iii)(A)(3)

         In order to make  this  election  effective,  sign and date  this form
below and return it to Helen Haines prior to November 23, 1999.




         The  undersigned  hereby  agrees  to amend the  Aspiration  Achievement
Incentive Award Agreement in accordance with the above election.


                                                     ---------------------------
                                                     Grantee

                                                     ---------------------------
                                                     Date


Received and Award Agreement
Amendment approved
on behalf of
National Service Industries, Inc.:


By:/s/ Helen D. Haines
   Helen D. Haines


- ---------------------------------------
                  Date


                                                                         Page 39
                                                             Exhibit 10(iii)A(4)

                                  AMENDMENT OF
                ASPIRATION ACHIEVEMENT INCENTIVE AWARD AGREEMENT
                FOR THE PERFORMANCE CYCLE ENDING AUGUST 31, 2001



         WHEREAS, the undersigned Grantee was granted an Aspiration  Achievement
Incentive  Award  ("Aspiration  Award")  under  the  NSI  Long-Term  Achievement
Incentive Plan (the "Plan") for the Performance Cycle ending August 31, 2001, as
evidenced by an Aspiration Achievement Incentive Award Agreement dated September
22, 1998 (the "Agreement"); and

         WHEREAS, NSI, the Company, and the Grantee desire to amend the
Agreement as set forth hereafter;

         NOW THEREFORE, the parties do hereby agree as follows:

         1.  Appendix A to the  Agreement  is amended by deleting  the  original
Appendix A and  substituting  the Appendix A attached hereto for all purposes of
the  Agreement.   The  revised  Appendix  A  reflects  revised  economic  profit
measurement  that  incorporates  the business of Holophane  Corporation  and its
subsidiaries.

         2. Capitalized terms used but not defined herein shall have the meaning
set forth in the Plan.

         IN  WITNESS  WHEREOF,  this  Amendment  has been duly  executed  by the
parties to the Agreement.


                             NATIONAL SERVICE INDUSTRIES, INC.



                             By:/s/ James S. Balloun
                                James S. Balloun
                                Chairman, President and Chief Executive Officer



                             NATIONAL SERVICE INDUSTRIES, INC. (GA)



                             By:/s/ James S. Balloun
                                James S. Balloun
                                Chairman, President and Chief Executive Officer



                             ------------------------------------
                             Name of Grantee:  Grantee

<PAGE>
Page 40
                                                             EXHIBIT 10(iii)A(4)


                               Revised Appendix A

              Aspiration Award Program Illustration - FY 1999-2001


Name:                    James S. Balloun
Position:                Chairman & Chief Executive Officer
Division:                Corporate
Salary:                  $800,000

<TABLE>
<S>                                                      <C>              <C>                 <C>

                                                                          Achievement Level
                                                         Threshold           Commitment       Aspiration
FY99-01  Economic Profit (in millions)                       **                  **                **
Individual AAI Opportunity                               $  100,000          $  400,000       $ 2,000,000
</TABLE>

**Confidential  information  has been  ommitted  and filed  separately  with the
Securities and Exchange Commission.


<PAGE>
                                                                         Page 41
                                                             EXHIBIT 10(iii)A(4)




                     ASPIRATION ACHIEVEMENT INCENTIVE AWARD

                                       FOR

                         1999 - 2001 PERFORMANCE PERIOD


                                  NSI CORPORATE




Formula:  Payout as a Percent of Commitment Award = a  x  EP  +  b


Below Commitment Level EP:

     a = 0.01562

     b = 0.07813


Above Commitment Level EP:

     a = 0.03390

     b =-1.00000


Notes:

     1.   EP = Cumulative Economic Profit for performance period,  which will be
          expressed in millions, rounded to one decimal place.

     2.   Values for "a" and "b" will be rounded to five decimal places.

     3.   Payout percentages will be rounded to a tenth of a percent.

     4.   No award is payable below the Threshold Level EP,  notwithstanding the
          formula set forth above.

     5.   The  maximum  award  payable is 500% of the  Commitment  Level  award,
          notwithstanding the formula set forth above.


<PAGE>
Page 42
                                                             EXHIBIT 10(iii)A(4)


                               Revised Appendix A

              Aspiration Award Program Illustration - FY 1999-2001


Name:                    George H. Gilmore, Jr.
Position:                Executive Vice President and Group President
Division:                Corporate
Salary:                  $450,000

<TABLE>
<S>                                                      <C>              <C>                 <C>

                                                                          Achievement Level
                                                         Threshold           Commitment       Aspiration
FY99-01  Economic Profit (in millions)                       **                  **                **
Individual AAI Opportunity                               $   40,500          $  162,000       $   810,000
</TABLE>

**Confidential  information  has been  ommitted  and filed  separately  with the
Securities and Exchange Commission.


<PAGE>
                                                                         Page 43
                                                             EXHIBIT 10(iii)A(4)




                     ASPIRATION ACHIEVEMENT INCENTIVE AWARD

                                       FOR

                         1999 - 2001 PERFORMANCE PERIOD


           CHEMICAL GROUP, NATIONAL LINEN SERVICE, AND AECO OPERATIONS




Formula:  Payout as a Percent of Commitment Award = a  x  EP  +  b


Below Commitment Level EP:

     a = 0.06466

     b =-1.46336


Above Commitment Level EP:

     a = 0.13746

     b =-4.23711


Notes:

     1.   EP = Cumulative Economic Profit for performance period,  which will be
          expressed in millions, rounded to one decimal place.

     2.   Values for "a" and "b" will be rounded to five decimal places.

     3.   Payout percentages will be rounded to a tenth of a percent.

     4.   No award is payable below the Threshold Level EP,  notwithstanding the
          formula set forth above.

     5.   The  maximum  award  payable is 500% of the  Commitment  Level  award,
          notwithstanding the formula set forth above.


<PAGE>
Page 44
                                                             EXHIBIT 10(iii)A(4)


                               Revised Appendix A

              Aspiration Award Program Illustration - FY 1999-2001


Name:                    Brock A. Hattox
Position:                SVP, Chief Financial Officer
Division:                Corporate
Salary:                  $380,000

<TABLE>
<S>                                                      <C>              <C>                 <C>

                                                                          Achievement Level
                                                         Threshold           Commitment       Aspiration
FY99-01  Economic Profit (in millions)                       **                  **                **
Individual AAI Opportunity                               $   45,600          $  182,400       $   912,000
</TABLE>

**Confidential  information  has been  ommitted  and filed  separately  with the
Securities and Exchange Commission.


<PAGE>
                                                                         Page 45
                                                             EXHIBIT 10(iii)A(4)




                     ASPIRATION ACHIEVEMENT INCENTIVE AWARD

                                       FOR

                         1999 - 2001 PERFORMANCE PERIOD


                                  NSI CORPORATE




Formula:  Payout as a Percent of Commitment Award = a  x  EP  +  b


Below Commitment Level EP:

     a = 0.01562

     b = 0.07813


Above Commitment Level EP:

     a = 0.03390

     b =-1.00000


Notes:

     1.   EP = Cumulative Economic Profit for performance period,  which will be
          expressed in millions, rounded to one decimal place.

     2.   Values for "a" and "b" will be rounded to five decimal places.

     3.   Payout percentages will be rounded to a tenth of a percent.

     4.   No award is payable below the Threshold Level EP,  notwithstanding the
          formula set forth above.

     5.   The  maximum  award  payable is 500% of the  Commitment  Level  award,
          notwithstanding the formula set forth above.


<PAGE>
Page 46
                                                             EXHIBIT 10(iii)A(4)


                               Revised Appendix A

              Aspiration Award Program Illustration - FY 1999-2001


Name:                    David Levy
Position:                EVP, Administration & Counsel
Division:                Corporate
Salary:                  $365,000

<TABLE>
<S>                                                      <C>              <C>                 <C>

                                                                          Achievement Level
                                                         Threshold           Commitment       Aspiration
FY99-01  Economic Profit (in millions)                       **                  **                **
Individual AAI Opportunity                               $   43,800          $  175,200       $   876,000
</TABLE>

**Confidential  information  has been  ommitted  and filed  separately  with the
Securities and Exchange Commission.


<PAGE>
                                                                         Page 47
                                                             EXHIBIT 10(iii)A(4)




                     ASPIRATION ACHIEVEMENT INCENTIVE AWARD

                                       FOR

                         1999 - 2001 PERFORMANCE PERIOD


                                  NSI CORPORATE




Formula:  Payout as a Percent of Commitment Award = a  x  EP  +  b


Below Commitment Level EP:

     a = 0.01562

     b = 0.07813


Above Commitment Level EP:

     a = 0.03390

     b =-1.00000


Notes:

     1.   EP = Cumulative Economic Profit for performance period,  which will be
          expressed in millions, rounded to one decimal place.

     2.   Values for "a" and "b" will be rounded to five decimal places.

     3.   Payout percentages will be rounded to a tenth of a percent.

     4.   No award is payable below the Threshold Level EP,  notwithstanding the
          formula set forth above.

     5.   The  maximum  award  payable is 500% of the  Commitment  Level  award,
          notwithstanding the formula set forth above.


<PAGE>
Page 48
                                                             EXHIBIT 10(iii)A(4)


                               Revised Appendix A

              Aspiration Award Program Illustration - FY 1999-2001


Name:                    Stewart A. Searle III
Position:                SVP, Corporate Developement
Division:                Corporate
Salary:                  $240,000

<TABLE>
<S>                                                      <C>              <C>                 <C>

                                                                          Achievement Level
                                                         Threshold           Commitment       Aspiration
FY99-01  Economic Profit (in millions)                       **                  **                **
Individual AAI Opportunity                               $   28,800          $  115,200       $   576,000
</TABLE>

**Confidential  information  has been  ommitted  and filed  separately  with the
Securities and Exchange Commission.


<PAGE>
                                                                         Page 49
                                                             EXHIBIT 10(iii)A(4)




                     ASPIRATION ACHIEVEMENT INCENTIVE AWARD

                                       FOR

                         1999 - 2001 PERFORMANCE PERIOD


                                  NSI CORPORATE




Formula:  Payout as a Percent of Commitment Award = a  x  EP  +  b


Below Commitment Level EP:

     a = 0.01562

     b = 0.07813


Above Commitment Level EP:

     a = 0.03390

     b =-1.00000


Notes:

     1.   EP = Cumulative Economic Profit for performance period,  which will be
          expressed in millions, rounded to one decimal place.

     2.   Values for "a" and "b" will be rounded to five decimal places.

     3.   Payout percentages will be rounded to a tenth of a percent.

     4.   No award is payable below the Threshold Level EP,  notwithstanding the
          formula set forth above.

     5.   The  maximum  award  payable is 500% of the  Commitment  Level  award,
          notwithstanding the formula set forth above.

<TABLE> <S> <C>


<ARTICLE>                     5
<LEGEND>
Page 50
                                                                      EXHIBIT 27


                             Financial Data Schedule
                         Quarter Ended November 30, 1999
                  Pursuant to Section 601(c) of Regulation S-K


This schedule  contains summary  financial  information  extracted from National
Service Industries,  Inc. consolidated balance sheet as of November 30, 1999 and
the  consolidated  statement of income for the three  months ended  November 30,
1999,  and  is  qualified  in  its  entirety  by  reference  to  such  financial
statements.




</LEGEND>

<S>                                            <C>
<PERIOD-TYPE>                                  3-mos
<FISCAL-YEAR-END>                             AUG-31-2000
<PERIOD-START>                                SEP-1-1999
<PERIOD-END>                                  NOV-30-1999
<CASH>                                           1,469
<SECURITIES>                                         0
<RECEIVABLES>                                  364,481
<ALLOWANCES>                                     7,566
<INVENTORY>                                    234,909
<CURRENT-ASSETS>                               672,729
<PP&E>                                         818,787
<DEPRECIATION>                                 431,893
<TOTAL-ASSETS>                               1,685,224
<CURRENT-LIABILITIES>                          397,065
<BONDS>                                        432,852
                                0
                                          0
<COMMON>                                        57,919
<OTHER-SE>                                     576,187
<TOTAL-LIABILITY-AND-EQUITY>                 1,685,224
<SALES>                                        542,294
<TOTAL-REVENUES>                               620,010
<CGS>                                          327,152
<TOTAL-COSTS>                                  372,286
<OTHER-EXPENSES>                               196,502
<LOSS-PROVISION>                                 1,315
<INTEREST-EXPENSE>                              10,055
<INCOME-PRETAX>                                 39,852
<INCOME-TAX>                                    15,462
<INCOME-CONTINUING>                             24,390
<DISCONTINUED>                                       0
<EXTRAORDINARY>                                      0
<CHANGES>                                            0
<NET-INCOME>                                    24,390
<EPS-BASIC>                                      .60
<EPS-DILUTED>                                      .60



</TABLE>


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