NORSTAN INC
10-K405, 1995-07-28
TELEPHONE INTERCONNECT SYSTEMS
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                       SECURITIES AND EXCHANGE COMMISSION
                             Washington, D.C.  20549

                                    FORM 10-K

     [X]  ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF
                       THE SECURITIES EXCHANGE ACT OF 1934
                    For the fiscal year ended April 30, 1995
                                       OR
     [ ]  TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE
                         SECURITIES EXCHANGE ACT OF 1934

                          Commission file number 0-8141

                                  NORSTAN, INC.
- --------------------------------------------------------------------------------
             (Exact name of registrant as specified in its charter)

     Minnesota                                    41-0835746
- --------------------------------------------------------------------------------
(State or other jurisdiction of                   (I.R.S. Employer
incorporation or organization)                    identification No.)

605 North Highway 169, Twelfth Floor, Plymouth, Minnesota   55441
- --------------------------------------------------------------------------------
     (Address of principal executive offices)               (Zip Code)

The Company's telephone number, including area code:  612-420-1100

Securities registered pursuant to Section 12(b) of the Act:  None.
Securities registered pursuant to Section 12(g) of the Act:

                Shares of Common Stock (par value $.10 per share)
                          Common Stock Purchase Rights
- --------------------------------------------------------------------------------
                                (Title of class)

Indicate by check mark whether the registrant (1) has filed all reports required
to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during
the preceding 12 months (or for such shorter period that the registrant was
required to file such reports) and (2) has been subject to such filing
requirements for the past 90 days.    Yes   X     No
                                          -----      ------

Indicate by check mark if disclosure of delinquent filers pursuant to Item 405
of Regulation S-K is not contained herein, and will not be contained, to the
best of registrant's knowledge, in definitive proxy or information statements
incorporated by reference in Part III of this Form 10-K or any amendment to this
Form 10-K.    Yes   X     No
                  -----      -----

As of June 26, 1995, the aggregate market value of the voting stock held by non-
affiliates of the registrant, computed by reference to the average high and low
prices on such date as reported by the NASDAQ National Market System was
$59,674,338.

As of June 26, 1995, there were outstanding 4,220,541 shares of the registrant's
common stock, par value $.10 per share, its only class of equity securities.

                       DOCUMENTS INCORPORATED BY REFERENCE

Portions of the registrant's definitive proxy statement to be filed within 120
days after the end of the fiscal year covered by this report are incorporated by
reference into Part III hereof.

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                                TABLE OF CONTENTS


                                                                            PAGE
                                                                            ----

PART I
Item 1.   Business . . . . . . . . . . . . . . . . . . . . . . . . . . . .   1
            Market Trends. . . . . . . . . . . . . . . . . . . . . . . . .   2
            Competitive Strengths. . . . . . . . . . . . . . . . . . . . .   3
            Growth Strategy. . . . . . . . . . . . . . . . . . . . . . . .   4
            Products and Services. . . . . . . . . . . . . . . . . . . . .   5
            Acquisitions . . . . . . . . . . . . . . . . . . . . . . . . .   8
            Marketing and Sales. . . . . . . . . . . . . . . . . . . . . .   8
            Customers and Customer Service . . . . . . . . . . . . . . . .   9
            Suppliers:  Relationship with ROLM . . . . . . . . . . . . . .   9
            Backlog. . . . . . . . . . . . . . . . . . . . . . . . . . . .  10
            Competition. . . . . . . . . . . . . . . . . . . . . . . . . .  10
            Canadian Operations. . . . . . . . . . . . . . . . . . . . . .  10
            Government Regulation. . . . . . . . . . . . . . . . . . . . .  11
            Employees. . . . . . . . . . . . . . . . . . . . . . . . . . .  11
            General. . . . . . . . . . . . . . . . . . . . . . . . . . . .  12
Item 2.   Properties . . . . . . . . . . . . . . . . . . . . . . . . . . .  13
Item 3.   Legal Proceedings. . . . . . . . . . . . . . . . . . . . . . . .  13
Item 4.   Submission of Matters to a Vote of
            Security Holders . . . . . . . . . . . . . . . . . . . . . . .  13


PART II
Item 5.   Market for the Company's Common Equity and
            Related Stockholder Matters. . . . . . . . . . . . . . . . . .  14
Item 6.   Selected Financial Data. . . . . . . . . . . . . . . . . . . . .  15
Item 7.   Management's Discussion and Analysis of
            Financial Condition and Results of
          Operations for the Fiscal Years 1995,
            1994, and 1993 . . . . . . . . . . . . . . . . . . . . . . . .  16
Item 8.   Financial Statements and Supplementary Data. . . . . . . . . . .  21
Item 9.   Changes in and Disagreements with Accountants
            on Accounting and Financial Disclosure . . . . . . . . . . . .  40


PART III
Item 10.  Directors and Executive Officers of
            the Registrant . . . . . . . . . . . . . . . . . . . . . . . .  40
Item 11.  Executive Compensation . . . . . . . . . . . . . . . . . . . . .  40
Item 12.  Security Ownership of Certain Beneficial
            Owners and Management. . . . . . . . . . . . . . . . . . . . .  40
Item 13.  Certain Relationships and Related Transactions . . . . . . . . .  40


PART IV
Item 14.  Exhibits, Financial Statement Schedules and
            Reports on Form 8-K. . . . . . . . . . . . . . . . . . . . . .  41


SIGNATURES     . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  42


                                       -i-

<PAGE>

                                     PART I


Item 1.  BUSINESS.

     Norstan is a full service communications systems integrator providing
voice, video, data and image communications solutions to customers primarily in
18 states and throughout Canada.  The Company was incorporated in 1960 as a
Minnesota corporation.  Norstan Communications, Inc. (NCI) (formerly Norstan
Communications Systems, Inc.) was incorporated in 1974.  Norstan Financial
Services, Inc. (NFS) (formerly Norstan Financial Corporation) was incorporated
in 1979.  Norstan/Electronic Engineering Company was incorporated in 1985 and
merged into NCI in December 1988.  Norstan/Communication Consultants, Inc.
(N/CCI) was incorporated in 1988 and merged into NCI in May of 1990.  Norstan
Network Services, Inc. (NNS) was incorporated in 1991.  Norstan Network
Services, Inc. of New Hampshire and Norstan Canada Inc. (NCDA) were incorporated
in 1992.

     Norstan entered the communications business in 1973, has been a distributor
of Siemens ROLM Communications, Inc. (ROLM) communications equipment since 1976
and has historically derived a substantial majority of its revenues from the
sale of telephone systems, communications maintenance services and moves, adds
and changes, which are modifications to customers' communications systems.  In
recent years, the Company has expanded the array of products and services it
provides to include those of Aspect Telecommunications Corporation ("Aspect"),
Compression Labs, Incorporated ("Compression Labs"), Sprint Communications
Company L.P. ("Sprint"), Octel Communications Corporation ("Octel") and others.

     In addition to providing the equipment and related support required for a
specific installation, Norstan offers a variety of services, including
communications maintenance services, moves, adds and changes, leasing, long
distance service, management of customers' communications needs through
outsourcing agreements and data communications integration.  These services,
which provide the Company with an important source of recurring revenue, were
approximately 43% of the Company's total revenues for fiscal 1995.

     Norstan's marketing strategy is to increase sales to its existing customer
base by capturing a larger portion of each customer's communications
requirements.  Generally, the first product sold to a customer is a telephone
system.  Upon selling a system, Norstan's sales representatives typically sign
the customer to a service contract.  Norstan believes the high quality of its
customer service supports ongoing marketing efforts, as satisfied customers are
more likely to choose Norstan to supply additional communications products and
services. In order to focus marketing efforts effectively, Norstan's sales
representatives strive to understand each customer's business, enabling them to
recommend communications solutions that improve the flow of information and
productivity.  For example, a sales representative may recommend voice messaging
and videoconferencing equipment to expand communications channels, reduce
dependence on support personnel and reduce the need for costly travel.  For
customers with a high volume of calls, Norstan may recommend interactive voice
response products, which allow customers to access information via a touch tone
telephone, or sophisticated call centers which interface with the customer's
computer system and direct calls automatically to available personnel.  For
those customers who wish to avoid the complexity and training required to
operate and maintain their own communications system and the technology risk
associated with owning communications equipment, Norstan provides complete
communications outsourcing services.


                                       -1-

<PAGE>

     The Company focuses its sales efforts on customer locations with 100 or
more users and those customers with complex communications requirements.  The
Company's wide array of products and services enables it to offer single source
solutions to customers' communications needs.  Current customers of the Company
include BP America Inc., Best Buy Co., Inc., Blue Cross/Blue Shield of
Minnesota, Iowa, New Mexico and Arizona, First Bank System, Inc., Manulife
Financial, 3M Company, Harley-Davidson, Inc., as well as various hospitals and a
number of government agencies in Minnesota, Iowa, Wisconsin, Ohio, Arizona and
other states and provinces.

MARKET TRENDS

     Norstan believes that as markets become more global, information driven and
competitive, businesses are placing an increasing emphasis on rapid and
comprehensive communications technology to improve employee productivity and
customer service.  As a result, businesses are looking to a variety of new
technologies to enhance the performance of their communications systems and to
increase the speed, accuracy and availability of information.  Norstan believes
that several trends contribute to a favorable market outlook for communications
systems integrators offering a broad range of products and services such as
those offered by the Company:

  -  REBOUNDING MARKET FOR PBX TELEPHONE SYSTEMS.  According to Northern
     Business Information, an industry research firm, the United States market
     for private branch exchange ("PBX") telephone systems declined from
     $3.1 billion to less than $1.8 billion between 1988 and 1991. Over this
     same period, the average price per telephone line fell from an estimated
     $524 to $381, while the number of lines shipped declined from 5.9 million
     to 4.6 million.  These declines resulted primarily from improvements in
     digital technology and corresponding price reductions, economic weakness
     and increased competition for a declining number of lines installed.  In
     contrast, the United States PBX market rebounded between 1991 and 1994 to
     over $2.2 billion, representing an increase in the number of lines shipped
     from 4.6 million to over 5.3 million and an increase in the average price
     per line to $411. This growth resulted from improved economic conditions
     and new communications technologies which required the support of new PBX
     systems.  Northern Business Information projects the market for PBX
     telephone systems will grow at a compound annual rate of 5.9% to
     approximately $2.6 billion in 1997, representing an increase in the number
     of lines installed to over 6.2 million and an increase in the average price
     per line to $419.


  -  GROWTH OF NEW COMMUNICATIONS PRODUCTS AND MARKETS.  Over the past several
     years, a variety of new communications technologies has emerged which
     enhance the capabilities of traditional telephone systems. Manufacturers,
     such as Aspect, Computer Communications Systems, Compression Labs and Octel
     have introduced products, including call centers, voice response units,
     videoconferencing systems and voice messaging products, that improve the
     performance and efficiency of communications systems.  Industry sources
     expect the number of communications technologies to continue to grow. The
     United States market for call processing equipment, including call centers,
     voice messaging and interactive voice response products, was estimated at
     $4.8 billion in 1995 and is projected to grow at a compound annual rate of
     12.5% between 1995 and 1997.  Further, the North American
     Telecommunications Association estimates that the market for
     videoconferencing products in which the Company competes was approximately
     $2.2 billion in 1995 and is projected to grow at a compound annual rate of
     47.3% between 1995 and 1997.


                                       -2-

<PAGE>

  -  CONVERGENCE OF VOICE, VIDEO, DATA AND IMAGE MARKETS.  Since the
     introduction of local and wide area computer networks, the market for data
     communications has grown rapidly and comprises a growing portion of the
     overall communications market.  The data communications market was
     estimated at $23.1 billion in 1995 and is projected to grow at a compound
     annual rate of 14.8% between 1995 and 1997.  As the prevalence of computer
     networks continues to increase and voice, video, data and image are
     increasingly transmitted in a digital format using the same networks,
     Norstan believes that demand for services related to the integration of
     data and voice networks will increase.

  -  INCREASING COMPLEXITY OF MANAGING COMMUNICATIONS SYSTEMS.  Management
     believes businesses are increasingly turning to communications systems
     integrators who are capable of providing a single point of contact for
     communications needs.  As the number and complexity of communications
     technologies grow, United States businesses have increasingly sought to
     narrow their vendor base to those who offer a broad range of communications
     products and services, which has led to consolidation among such vendors.

COMPETITIVE STRENGTHS

     The Company believes it possesses and is developing a number of competitive
strengths that will help it achieve its goal of becoming one of the premier
providers of integrated communications systems solutions in the United States
and Canada.  These strengths include:

  -  ACCESS TO LEADING VOICE, VIDEO, DATA AND IMAGE PRODUCTS AND SERVICES.
     Norstan maintains relationships with leading communications technology
     manufacturers and service providers, including ROLM, Aspect, Compression
     Labs, Sprint and Octel.  In addition, through its data communications
     business, the Company has access to products and services offered by
     Novell, Inc. ("Novell"), Newbridge Networks, Inc. ("Newbridge"), Bay
     Networks, Inc. ("Bay Networks"), Compaq Computer Corporation ("Compaq") and
     Lotus Development Corporation ("Lotus").  Norstan's knowledge of these
     technologies and ability to remarket, support and integrate them into
     communications solutions meeting diverse customer requirements, enable the
     Company to provide its customers with integrated approaches to solving
     communications issues.  Further, Norstan's strong distribution network
     enhances its access to leading technologies by offering a low cost
     distribution alternative for established manufacturers, as well as for
     manufacturers that lack the critical mass necessary to establish a direct
     sales force in specific markets.

  -  INDEPENDENT SINGLE SOURCE SUPPLIER.  Unlike companies that manufacture
     communications equipment, Norstan's independence permits it to select
     products on the basis of merit and to distribute a wide range of products
     from a number of manufacturers.  This independence also enables Norstan to
     respond quickly to changing customer needs by taking advantage of new
     technologies as they become available, without incurring product
     development risk.

  -  CUSTOMER SERVICE.  Norstan is committed to providing a high level of
     customer service by exceeding its customers' expectations. Customer
     satisfaction surveys, conducted by an outside firm contracted by Norstan,
     indicate that 94% of Norstan's customers are satisfied with the overall
     service and support they receive.  This level of satisfaction has steadily
     increased, rising from 86% in 1988 to the current level.


                                       -3-

<PAGE>

     The Company coordinates its customer service response through three remote
     diagnostic and dispatch centers which handle over 200,000 service calls per
     year.

  -  DISTRIBUTION AND INTEGRATION EXPERTISE.  Norstan believes it has access to
     an array of leading communications products and is continuing to develop
     the internal expertise necessary to provide communications products and
     services on an integrated basis.  The availability of distribution rights
     for many communications products, such as PBX systems and call centers, is
     limited, making it difficult for many communications systems integration
     companies to offer the range of products and services that Norstan offers.
     In addition, the capital and training requirements necessary to offer such
     products and services on an integrated basis are substantial.  Norstan
     believes that its access to leading products, established distribution
     network and large customer base, together with its continuing development
     of communications systems integration expertise, have positioned the
     Company to expand the portion of its revenues derived from the integration
     of communications products and services.

GROWTH STRATEGY

     Norstan has formulated a growth strategy intended to capitalize on its
competitive strengths.  This growth strategy is focused on the following
elements:

  -  INCREASE SALES TO EXISTING CUSTOMERS.  Norstan has a large installed
     customer base, including approximately six thousand customer locations
     covered by service contracts.  This base provides Norstan with the
     opportunity to capture an increasing portion of each customer's
     communications requirements.  Most customers currently purchase only a
     portion of the products and services offered by the Company. The cost of
     selling to existing customers is generally lower than selling to new
     customers because Norstan already understands the customer's business and
     communications requirements.  Additionally, Norstan's reputation is already
     established with the customer, thereby enabling Norstan to leverage its
     high level of customer service and more easily sell new products and
     services.

  -  EXPANSION OF THE INSTALLED BASE BY ATTRACTING NEW CUSTOMERS.  Norstan
     continually works to attract new customers and employs a specialized sales
     team focused on selling to non-Norstan customers.  Norstan believes its
     portfolio of products and services, expertise in providing turnkey
     solutions to customers' communications systems requirements and reputation
     for high quality service enhance the Company's ability to attract new
     customers.

  -  STRATEGIC PARTNERSHIPS.  Norstan continues to establish strategic
     partnerships with both hardware and software manufacturers.  These
     partnerships enable Norstan to expand its range of products and services
     and help to ensure continued access to new products and technologies.  In
     certain instances, strategic partnerships also enhance Norstan's ability to
     expand geographically by providing access to customers outside of the
     markets historically served by Norstan.

  -  ACQUISITION STRATEGY.  Norstan is actively seeking to acquire complementary
     businesses that will contribute to the success of Norstan's communications
     systems integration strategy.  Norstan targets


                                       -4-

<PAGE>

     communications companies that will provide new skills, products and
     services and permit expansion of the geographic areas which Norstan serves.
     These acquisitions will also expand Norstan's customer base, providing
     additional points of entry for Norstan's communications products and
     services.  See "Acquisitions."

PRODUCTS AND SERVICES

     The Company's core business has historically been the sale of telephone
systems, communications maintenance services and moves, adds and changes.  From
this core business, the Company has expanded its operations and shifted its
product mix to incorporate new products and services, including call processing
products, long distance services, videoconferencing products, refurbished
equipment, cabling, leasing, outsourcing and data integration products and
services.  This array of products and services allows the Company to provide
single source solutions to customers' communications needs.

     TELEPHONE SYSTEMS.  Norstan offers a wide variety of private telephone
systems.  These systems are typically comprised of a telephone switch and
individual telephones located at the customer site.  A telephone switch is a
device that provides the connection between the customer's internal telephone
lines and the outside telephone network.  The telephone switch, typically owned
by the customer, is available in three primary types: PBX, key system and hybrid
key system. PBX switches are generally used for installations of more than 100
lines and can accommodate up to several thousand telephone lines. A PBX
condenses the number of internal phone lines to a significantly smaller number
of outside trunk lines which connect to the telephone network.  When an incoming
call is received, the PBX switches the call to the appropriate internal
telephone extension.  When a call is made from within the business, the PBX
determines whether the call is an internal call, in which case the PBX switches
the call to the appropriate internal telephone extension, or an outgoing call,
in which case the PBX directs the call to an open outside line.  The PBX also
provides a base platform from which the customer's telephone system can be
upgraded with features such as voice messaging and caller identification.  In
contrast to PBX systems, key systems are relatively inexpensive and appropriate
for small installations which generally require fewer than 50 lines.  Each
telephone in a key system displays all outside lines allowing the user to
directly select which telephone line to use when making a call.  Hybrid key
systems share attributes of both PBX systems and key systems and are typically
appropriate for installations requiring approximately 50 to 100 lines.  Norstan
markets approximately 20 models of PBX systems, key systems and hybrid key
systems.  The Company also offers a number of different telephone models with a
variety of features.  Telephone systems range in price from approximately
$15,000 for a key system with relatively few lines and features to over $1.0
million for the largest, most complex PBX systems.  Telephone systems
contributed approximately 31% and 35% of total revenues in fiscal 1995 and 1994,
respectively.

     COMMUNICATIONS MAINTENANCE SERVICES.  Norstan provides service on products
it sells in the form of preventative maintenance and service calls.  Telephone
systems generally require a higher level of ongoing communications maintenance
than other products sold by the Company and generate the majority of
communications maintenance revenue.  The Company coordinates service through
three remote diagnostic and dispatch centers located in Cleveland, Minneapolis
and Toronto.  The Company offers a variety of service contracts intended to meet
the differing needs of customers.  List prices for Norstan's communications
maintenance services range from approximately $25 to $65 per line annually and
are based primarily on the capacity and features of the customer's
communications system. Communications maintenance services contributed
approximately 21% and 25% of total revenues in fiscal 1995 and 1994,
respectively.


                                       -5-

<PAGE>

     MOVES, ADDS AND CHANGES.  Norstan performs moves, adds and changes related
to its customers' telephone systems. Moves, adds and changes consist of moving
telephones to new user locations, adding telephones or expansion cards in a
telephone system and changing system and user features.  Moves, adds and changes
are typically scheduled in advance by customers as compared to communications
maintenance service calls which require prompt response.  Moves, adds and
changes contributed approximately 11% and 10% of total revenues in fiscal 1995
and 1994, respectively.

     CALL PROCESSING.  Call processing is comprised of three primary areas: call
centers, voice messaging and interactive voice response products.  Call centers
are complex systems that can process a large number of incoming calls per hour
and are used by businesses in applications such as reservation centers, customer
support centers and catalog order centers.  Call centers utilize a variety of
call processing technologies such as interactive voice response products, voice
messaging and computer interaction, to maximize the efficiency of a large
call-receiving operation.  A call center utilizing an interactive voice response
product can obtain information from a caller via a touch tone telephone,
permitting more detailed information on the caller to be retrieved from a
computer database and be available to an agent when answering the call. Norstan
offers a variety of call center products manufactured by Aspect, ROLM and
Executone which can service from two call-receiving agents to over eight hundred
call-receiving agents.  Call centers range in price from less than $40,000 to
over $1.0 million. Call centers contributed approximately 6% and 5% of total
revenues in fiscal 1995 and 1994, respectively.

     Voice messaging enables verbal communications to be sent, stored and
retrieved at a later time and from a remote location or forwarded to other
parties by using a touch tone telephone.  Norstan offers integrated voice
messaging products from ROLM and stand alone voice messaging products that are
compatible with all major PBX systems from Octel and Applied Voice Technology.
Voice messaging products range in price from approximately $20,000 to $60,000.
Voice messaging products contributed approximately 6% and 5% of total revenues
in fiscal 1995 and 1994, respectively.

     Interactive voice response products allow a caller to access a computer
data base to retrieve or input data by using a touch tone telephone.
Interactive voice response products can be utilized in a stand alone
application, such as when a caller uses a touch tone telephone to obtain account
information from a bank or flight schedules from an airline's automated
retrieval system. Interactive voice response products can also be utilized in a
call center application to route calls and provide data on the caller based on
information input by the caller via a touch tone telephone.  Norstan began
marketing interactive voice response products in 1991 and currently markets
models manufactured by Computer Communication Systems and Intervoice which range
in price from approximately $20,000 to $150,000.  Interactive voice response
products contributed less than 1% of total revenues in both fiscal 1995 and
1994.

     LONG DISTANCE SERVICE.  Norstan has provided long distance service since
May 1990.  Long distance service complements Norstan's other products and
contributes to Norstan's ability to provide single source communications systems
solutions.  The Company entered into a three-year direct resale agreement with
Sprint in May 1993, whereby Norstan offers customers a full range of long
distance and network services under the Company's private label.  In
August 1994, the Company and Sprint negotiated a new agreement which runs
through July 1997. Long distance service contributed approximately 5% and 6% of
total revenues in fiscal 1995 and 1994, respectively.


                                       -6-

<PAGE>

     VIDEOCONFERENCING.  Videoconferencing allows persons at separate locations
to communicate using cameras, video screens, microphones and speakers linked
over digital networks.  Norstan has distributed videoconferencing equipment
manufactured by Compression Labs since July 1991.  In addition to distributing
Compression Labs' products within a defined geographic region, the Company
provides installation and service support nationally for those products.
Videoconferencing products range in price from approximately $18,000 to over
$100,000.  Videoconferencing equipment contributed approximately 4% of total
revenues in both fiscal 1995 and 1994.

     REFURBISHED EQUIPMENT.  Since 1988, Norstan has engaged in the
refurbishment and resale of previously owned ROLM products.  In July 1990, the
Company and ROLM entered into an agreement to refurbish and resell previously
owned ROLM equipment in the United States.   This agreement was renewed for an
additional three-year period in October 1993.  Under the agreement, ROLM pays
the Company a fee for refurbishing the equipment and remarketing separate ROLM
components, and the Company shares in the profit generated by this program,
which includes the profit on sales of refurbished systems by ROLM direct sales
offices. All refurbished equipment is certified by ROLM and covered by warranty
for up to one year, depending on the type and quantity of equipment purchased.
In April 1993, Norstan expanded its refurbished equipment operations to include
the purchase, refurbishment and resale of previously owned Northern Telecom
equipment.  Refurbished equipment operations contributed approximately 4% of
total revenues in both fiscal 1995 and 1994.

     CABLING.  Cabling is the infrastructure that provides the pathway for
telephone systems, local area networks, wide area networks and other
communications systems to function.  Cabling can be provided on a stand alone
basis or in conjunction with other products and services offered by the Company.
During fiscal years 1994 and 1995, Norstan expanded its cabling business and, as
of April 30, 1995, the Company had eight cabling offices in cities located
outside of the traditional geographic areas served by the Company.
Additionally, the Company has entered into cable installation contracts with
ROLM to provide cabling services to ROLM customers in seven of these
eight cities.  Cabling operations contributed approximately 6% and 3% of total
revenues in fiscal 1995 and 1994, respectively.

     LEASING.  Norstan provides leasing services to enable its customers to
finance purchases of communications systems.  Lease financing supports the sales
process by permitting customized lease structures to meet the needs of customers
and eliminating the need for third party financing.  By acting as lessor, the
Company can typically provide lease terms with greater flexibility than third
party financing sources.  Norstan also generally provides communications
maintenance services for leased equipment.  The Company currently has
approximately 1,200 leases.  At the time of inception, the average lease
transaction is approximately $40,000 and has a term of approximately 48 months.
The Company financed over $16 million in customer equipment purchases for fiscal
1995. Leasing contributed approximately 2% to the Company's total revenues in
both fiscal 1995 and 1994.

     OUTSOURCING.  The Company believes that many businesses do not want to
dedicate internal resources to manage their communications systems and are
therefore contracting with companies who will manage their communications
systems through outsourcing agreements.  Norstan provides communications
equipment and trained personnel to act as a customer's communications systems
department, thereby permitting the customer to focus on its primary business.
Outsourcing contributed less than 1% of total revenues in both fiscal 1995 and
1994.


                                       -7-

<PAGE>

     DATA COMMUNICATIONS.  In November 1993, Norstan formed a strategic business
unit to provide data communications services to customers.  Data communications
services consist of consulting, design, integration and implementation of local
area networks, wide area networks, client/server environments and other data and
image communications applications.  To support these efforts, Norstan provides
products and services offered by Novell, Newbridge, Bay Networks, Compaq and
Lotus.  In October 1994, Norstan expanded its data communications efforts to
include computer telephony integration, which consists of integrating a database
or other data system with a telephone system.  For example, a call center could
be integrated with a database so that when a customer calls a catalog merchant
to place an order, that customer's name, address and order history would
automatically be retrieved from the database and displayed on the call-receiving
agent's computer screen.  In November 1994, the Company further expanded its
data communication services into Canada.  See "Acquisitions" below.  Norstan has
approximately 50 employees focusing on data communications and is actively
recruiting additional employees to continue its expansion into this area.  Data
communications contributed less than 2% and 1% of total revenues in fiscal 1995
and 1994, respectively.

ACQUISITIONS

     Norstan is actively seeking to acquire complementary businesses that will
contribute to the success of Norstan's communications systems integration
strategy.  On November 30, 1994, the Company acquired substantially all of the
assets of Renaissance Investments, Ltd., a technology planning and integration
services company based in Toronto, Ontario, specializing in local area networks,
wide area networks and graphical user interfaces.  The purchase price of this
acquisition was approximately $726,000 plus certain incentive payments
contingent upon the future performance of the acquired business.

MARKETING AND SALES

     Norstan has approximately 446 sales and marketing personnel within the
United States and Canada including 175 sales representatives who focus on either
new prospects or selling additional products and services to Norstan's customer
base.  Included in the sales force are specialists in the areas of
videoconferencing, call centers, leasing, long distance service and training.
These specialists partner with the sales representatives to provide integrated
communications systems solutions for Norstan's customers.

     Norstan's sales representatives and specialists use a comprehensive
approach to evaluating each customer's communications needs and implementing
solutions.  The sales representative begins with a detailed needs analysis of
the customer's current and future communications requirements. After determining
the customer's needs, Norstan proposes solutions to satisfy current and
anticipated requirements.  Norstan's operations teams then work with the
customer to plan the installation of purchased technologies and identify
required training.  By planning the precise requirements of each installation,
Norstan's specialists are able to install, test and bring new equipment on-line
with minimal service interruption. Finally, Norstan provides an ongoing support
program tailored to meet the customer's specific application requirements
incorporating remote diagnostics, in-field service and support, additional
training and help desk support from Norstan's customer support representatives.

     Norstan uses a variety of methods to communicate with customers and
prospect for new customers.  The Company publishes quarterly newsletters
describing available products and services, organizational changes and other
company news. Customers also receive product and service updates from Norstan's



                                       -8-

<PAGE>

sales representatives, field technicians and customer support representatives.
The Company pursues new customer opportunities through in-person sales calls,
telemarketing and advertising.  Norstan also regularly receives referrals from
equipment manufacturers and customers, as well as unsolicited requests for
proposals for products and services.

CUSTOMERS AND CUSTOMER SERVICE

     Norstan focuses its marketing initiatives on customers with 100 or more
users and those customers with complex communications requirements.  The Company
believes that providing service exceeding customers' expectations, or
"legendary" customer service, is an important element of its ability to compete
effectively in the communications market.  Norstan maintains a highly trained
force of service technicians, design engineers and customer support
representatives who provide on-site and remote service and support.  Customer
satisfaction surveys, conducted by an outside firm contracted by Norstan,
indicate that 94% of Norstan's customers are satisfied with the overall service
and support they receive.  This level of satisfaction has steadily increased,
rising from 86% in 1988 to the current level.  Norstan coordinates its customer
service response through three remote diagnostics and dispatch centers located
in Cleveland, Minneapolis and Toronto.  These centers handle over
200,000 service calls per year, approximately 25% of which are addressed
remotely. For calls requiring immediate on-site and remote service and support,
Norstan promptly dispatches a service technician. Overall, Norstan has
approximately 135 employees devoted primarily to providing customer service out
of the service centers.

     The Company sells products and services across many industry segments,
including banking, government, insurance, health care, manufacturing,
publishing, public utilities, transportation and retail.  Current customers of
the Company include BP America Inc., Best Buy Co., Inc., Blue Cross/Blue Shield
of Minnesota, Iowa, New Mexico and Arizona, First Bank System, Inc., Manulife
Financial, 3M Company, Harley-Davidson, Inc., as well as various hospitals and a
number of government agencies in Minnesota, Iowa, Wisconsin, Ohio, Arizona and
other states and provinces.  In addition, through an agreement entered into in
August 1993 with the Midwest Higher Education Consortium, the Company has agreed
to provide certain videoconferencing equipment at specified terms to all state
agencies of the states of Illinois, Kansas, Michigan, Minnesota, Missouri,
Nebraska, Ohio and Wisconsin.  This agreement designates Norstan as a
recommended vendor, but does not require any purchases by state agencies.  No
single customer accounted for more than 5% of the Company's total revenue for
fiscal years 1995 and 1994.

SUPPLIERS; RELATIONSHIP WITH ROLM

     Norstan's principal suppliers include ROLM, Aspect, Compression Labs,
Sprint and Octel.  In addition, the Company distributes complementary
communications products that fit specific segments in the marketplace such as
hybrid key systems and personal computer-based voice processing and
videoconferencing systems, as well as data communications products from Novell,
Newbridge, Bay Networks, Compaq, Lotus and others.  In addition, the Company has
distribution arrangements with several manufacturers of other products and
services, as well as business partnerships that provide technical support to
complement Norstan's expertise.

     Norstan has been a distributor of ROLM communications equipment since 1976
and is ROLM's largest independent distributor.  ROLM is the third largest
manufacturer of PBX systems in the United States, accounting for an estimated
14% of United States sales of PBX systems in 1994, behind AT&T and Northern
Telecom, which accounted for an estimated 30% and 26%, respectively. In July
1993, the


                                       -9-

<PAGE>

Company executed a new distributor agreement with ROLM, which has a term
extending through July 1998 and automatically renews for additional one-year
periods, unless terminated upon 90 days' notice prior to each renewal date.
Pursuant to this agreement, Norstan is the exclusive distributor of ROLM
communications equipment in Minnesota, Wisconsin, Iowa, North Dakota, South
Dakota, Ohio, Kentucky, Arizona, New Mexico, Oklahoma, Louisiana, Nevada and
parts of Nebraska, Texas, Arkansas, Mississippi, Florida and Alabama, as well as
all of Canada.  In the event this agreement expires without renewal, Norstan is
entitled to receive parts, certain software upgrades and technical support for
ten years to enable Norstan to continue providing service to its customers with
ROLM products.  In addition, Norstan and ROLM have an agreement under which
Norstan is an authorized agent for the refurbishment and sale of previously
owned ROLM equipment in the United States.  This agreement runs through
September 1996 and may be terminated upon six months' notice.  The Company
believes that any interruption of its business relationship with ROLM would have
a material adverse effect on its business.

BACKLOG

     As of April 30, 1995, the Company had signed contracts for products and
services aggregating approximately $36.1 million, substantially all of which are
expected to be fulfilled by the end of fiscal 1996.  As of April 30, 1994, the
Company had signed contracts aggregating approximately $34.0 million,
substantially all of which were fulfilled by the end of fiscal 1995.  The usual
time period between the execution of a contract and the completion of the
installation is one to six months, depending on the size and complexity of the
system.

COMPETITION

     The communications industry is intensely competitive and rapidly changing.
In general, the Company competes on the basis of breadth of product offering,
system capability and reliability, service, support and price.  Many of the
Company's competitors, including AT&T, the seven Regional Bell Holding Companies
("RHC's") and Northern Telecom, have longer operating histories and
significantly greater financial, technical, sales, marketing and other
resources, as well as greater name recognition and larger distribution networks,
than the Company.  The RHC's are currently subject to a variety of government
regulations limiting the manufacture, marketing and sale of certain products and
services in the communications market.  Legislation currently pending would, if
enacted, eliminate or lessen these limitations and could potentially affect the
Company's ability to compete successfully.

     The Company also competes with a number of companies offering data systems
integration services, many of which have greater financial and other resources
than the Company.  These companies could also attempt to increase their presence
in other segments of the communications market in which the Company competes by
introducing additional products or services targeted for these market segments.
There can be no assurance that the Company will be able to compete successfully
or that competition will not have a material adverse effect on the Company's
business, operating results and financial condition.


CANADIAN OPERATIONS

     In April 1992, Norstan acquired substantially all of the assets of the ROLM
communications business of IBM Canada Limited.  In fiscal 1995, Norstan's
Canadian operations were profitable after incurring significant losses in fiscal
years 1994 and 1993.  Approximately 10% and 9% of the Company's revenues were


                                      -10-

<PAGE>

generated by its Canadian operations for fiscal 1995 and 1994, respectively.  On
November 30, 1994, the Company acquired substantially all of the assets of
Renaissance Investments, Ltd.  See "Management's Discussion and Analysis of
Financial Condition and Results of Operations -- Canadian Operations" and
Note 11 of Notes to Consolidated Financial Statements.

GOVERNMENT REGULATION

     Except for the sale of long distance service, the Company is not subject to
any government regulations which have a material impact on its operations.
Effective May 1, 1992, the Company became a direct reseller of long distance
network services and accordingly became subject to certain state tariff
regulations throughout the United States.  The Company is currently registered
and certified to provide interstate services in all 50 states and intrastate
services in 45 states, and is currently pursuing certification for intrastate
services in one additional state.  The Company is also subject to FCC
regulations which require the filing of federal tariffs.


EMPLOYEES

     The Company's U.S. operations had a total of 1,769 employees as of April
30, 1995, consisting of 397 sales and marketing personnel, 1,090 operations,
service and installation employees, and 282 administrative employees.  Of these
employees, approximately 157 are covered by collective bargaining agreements
which expire beginning in November 1995.  The Company considers relations with
its employees to be good and has not experienced any work stoppages.

     The Company's Canadian operations had a total of 206 employees as  of
April 30, 1995, consisting of 49 sales and marketing personnel, 124 operations,
service and installation employees, and 33 administrative personnel.  The
Company considers relations with the Canadian employees to be good and has not
experienced any work stoppages.


                                      -11-

<PAGE>

GENERAL
     RAW MATERIALS

     The Company purchases all the equipment that it markets and installs and
does not engage in any manufacturing operations.  The most important components
utilized by the Company are the telecommunication systems and electronic
telephone sets supplied by ROLM.  Purchases of such equipment from ROLM account
for the major portion of total equipment purchases.  The other parts and
components utilized, such as telephones, electrical components, wire and
speakers, substantially all of which are purchased in conjunction with ROLM
telecommunications systems, are purchased from a number of suppliers.  It is
anticipated that such other parts and components, which are purchased pursuant
to purchase orders rather than long term contracts, will be readily available
from present suppliers or, if necessary, from alternate qualified manufacturers.

     NFS is a financial service organization and uses no raw materials.

     PATENTS

     The Company and its subsidiaries have no patents, trademarks, licenses,
franchises or concessions that are of material importance to their business with
the exception of distributor agreements between the Company and ROLM, and
between the Company and other suppliers.

     SEASONAL NATURE OF BUSINESS

     Historically, operating results indicate that both revenues and earnings
generally increase in each quarter as each fiscal year progresses.  This results
from seasonal performance of the Company and its employees as well as from
seasonal demands of the Company's customers.

     WORKING CAPITAL PRACTICES

     The Company and its subsidiaries have no special practices relating to
working capital items.

     RESEARCH AND DEVELOPMENT

     The Company and its subsidiaries do not engage in any material research or
development activities.

     EFFECTS OF COMPLIANCE WITH ENVIRONMENTAL PROTECTION REGULATION

     Not applicable.


     EFFECTS OF INFLATION

     Market conditions have generally permitted the Company to adjust its
pricing to reflect increases in labor and product costs due to inflation.
Inflation has not had a significant impact on operating results during the past
three years.


                                      -12-

<PAGE>

Item 2.  PROPERTIES.

     The executive offices of the Company and its subsidiaries are located in
Maple Grove and Plymouth, Minnesota, where the Company leases approximately
64,000  and 53,400 square feet of office space, respectively.  The Company also
has executive offices in Brecksville, Ohio, where the Company leases
approximately 61,250 square feet of office space, and in Phoenix, Arizona, where
the Company leases approximately 34,400 square feet of office space.  In
addition to the space above, the Company leases sales and service offices in 38
other cities within the United States.  In Canada, the Company leases
approximately 30,400 square feet of office space in North York, Ontario, which
serves as its Canadian headquarters.  In addition, the Company also leases sales
and service offices in eight other cities within the Canadian provinces of
Alberta, Ontario, Quebec and British Columbia.  The Company believes that the
above mentioned facilities are adequate and suitable for its current needs.

Item 3.  LEGAL PROCEEDINGS.

     The Company is involved in legal actions in the ordinary course of its
business.  Although the outcomes of any such legal actions cannot be predicted,
in the opinion of management there is no legal proceeding pending against or
involving the Company for which the outcome is likely to have a material adverse
effect upon the business, operating results and financial condition of the
Company.

Item 4.  SUBMISSION OF MATTERS TO A VOTE OF SECURITY HOLDERS.

     The Company did not submit any matters to a vote of security holders during
the last quarter of the fiscal year covered by this report.


                                      -13-

<PAGE>


PART II

Item 5.   MARKET FOR THE COMPANY'S COMMON EQUITY AND RELATED STOCKHOLDER
          MATTERS.

PRICE RANGE OF COMMON STOCK

     The Company's common stock is traded on the National Over-the-Counter
market and is listed on the national market system of the National Association
of Securities Dealers' Automated Quotations System ("NASDAQ") under the symbol
"NRRD".  The following table sets forth the high and low quotations for the
Company's common stock as reported by NASDAQ for each quarterly period during
the two most recent fiscal years:

<TABLE>
<CAPTION>

                                                        HIGH       LOW
     <S>                                              <C>       <C>
     FISCAL YEAR ENDED APRIL 30, 1995:
     First Quarter                                    19        15-3/4
     Second Quarter                                   20-1/2    17-1/4
     Third Quarter                                    20        17
     Fourth Quarter                                   24-1/2    18-1/2
</TABLE>

<TABLE>
<CAPTION>

                                                        HIGH       LOW
     <S>                                              <C>       <C>
     FISCAL YEAR ENDED APRIL 30, 1994:
     First Quarter                                    16-1/2    12 1/2
     Second Quarter                                   17        12 3/4
     Third Quarter                                    19        15-1/4
     Fourth Quarter                                   19        14-1/4

</TABLE>

     The quotations reflect prices between dealers and do not include retail
mark-ups, mark-downs or commissions, and do not necessarily represent actual
transactions.

     As of June 26, 1995, there were approximately 1,300 holders of record of
the Company's common stock.

RESTRICTIONS ON THE PAYMENT OF DIVIDENDS

     The Company has not recently declared or paid any cash dividends on the
common stock and does not intend to pay cash dividends on the common stock in
the foreseeable future.  The Company currently expects to retain earnings to
finance expansion of its business.  In addition, the Company's current revolving
long-term credit agreement prohibits the payment of cash dividends without the
prior written consent of the lenders thereunder.


                                      -14-

<PAGE>


Item 6.  SELECTED CONSOLIDATED FINANCIAL DATA.

     The selected consolidated financial data set forth below as of and for each
of the fiscal years in the five-year period ended April 30, 1995 have been
derived from the Company's consolidated financial statements, which have been
audited by Arthur Andersen LLP, independent public accountants. The selected
consolidated financial data should be read in conjunction with "Management's
Discussion and Analysis of Financial Condition and Results of Operations" and
the consolidated financial statements and the notes thereto included elsewhere
in this Report.

<TABLE>
<CAPTION>

                                                                                     FISCAL YEARS ENDED APRIL 30,
                                                            ----------------------------------------------------------------------
                                                               1995           1994           1993           1992           1991
                                                            ----------     ----------     ----------     ----------     ----------
                                                                           (IN THOUSANDS, EXCEPT PER SHARE DATA)
<S>                                                         <C>            <C>            <C>            <C>            <C>
STATEMENTS OF OPERATIONS DATA:
Revenues         . . . . . . . . . . . . . . . . . . .      $290,245       $231,899       $195,856       $142,426       $134,591
Cost of sales    . . . . . . . . . . . . . . . . . . .       202,107        155,676        128,228         90,823         86,110
                                                           ----------     ----------     ----------     ----------     ----------
Gross margin     . . . . . . . . . . . . . . . . . . .        88,138         76,223         67,628         51,603         48,481
Selling, general and administrative expenses . . . . .        74,725         65,137         58,609         44,790         41,233
                                                           ----------     ----------     ----------     ----------     ---------
Operating income . . . . . . . . . . . . . . . . . . .        13,413         11,086          9,019          6,813          7,248
Interest expense . . . . . . . . . . . . . . . . . . .        (1,587)          (832)          (841)        (1,050)        (1,634)
Interest and other income (expense), net . . . . . . .           (54)          (106)           323            130            216
Recovery on note receivable and preferred stock (1). .             -              -              -              -            500
                                                           ----------     ----------     ----------     ----------     ---------
Income before cumulative effect of accounting change
    and provision for income taxes . . . . . . . . . .        11,772         10,148          8,501          5,893          6,330
Provision for income taxes . . . . . . . . . . . . . .         4,709          4,161          3,401          2,298          2,469
                                                           ----------     ----------     ----------     ----------     ---------
Income before cumulative effect of accounting change .         7,063          5,987          5,100          3,595          3,861
Cumulative effect of change in accounting for income
taxes (2)        . . . . . . . . . . . . . . . . . . .             -           (375)             -              -              -
                                                           ----------     ----------     ----------     ----------     ---------
Net income       . . . . . . . . . . . . . . . . . . .        $7,063         $5,612         $5,100         $3,595        $3,861
                                                           ----------     ----------     ----------     ----------     ---------
                                                           ----------     ----------     ----------     ----------     ---------

Net income per common and common equivalent share:
    Income before cumulative effect of accounting change. .    $1.61          $1.41          $1.25          $.94          $1.10
    Cumulative effect of change in accounting for
        income taxes (2) . . . . . . . . . . . . . . . . .       -             (.09)             -               -            -
                                                           ----------     ----------     ----------     ----------     ---------
Net income per share                                           $1.61          $1.32          $1.25          $.94          $1.10
                                                           ----------     ----------     ----------     ----------     ---------
Weighted average number of common and common
    equivalent shares outstanding. . . . . . . . . . .         4,375          4,252          4,083          3,843         3,523
                                                           ----------     ----------     ----------     ----------     ---------
                                                           ----------     ----------     ----------     ----------     ---------
</TABLE>

<TABLE>
<CAPTION>
                                                                                              AS OF APRIL 30,
                                                            ----------------------------------------------------------------------
                                                               1995           1994           1993           1992           1991
                                                            ----------     ----------     ----------     ----------     ----------
<S>                                                         <C>            <C>            <C>            <C>
BALANCE SHEET DATA:
Working capital  . . . . . . . . . . . . . . . . . . .       $ 32,183       $ 32,961       $ 19,160       $ 18,333       $19,703
Total assets     . . . . . . . . . . . . . . . . . . .        161,709        149,662        120,731        108,079        81,865
Long-term debt, net of current maturities. . . . . . .         16,465         18,218         11,555         12,873        10,524
Discounted lease rentals, net of current maturities. .         16,313         18,845         12,785          9,438        10,731
Shareholders' equity . . . . . . . . . . . . . . . . .         56,984         47,658         40,594         33,163        27,284
Cash dividends declared and paid . . . . . . . . . . .            -               -               -             -           -

___________


(1)  In 1987, Norstan sold the assets of its wholly owned subsidiary, Summit
     Gear, Inc. to New Summit, Inc. ("New Summit"), a third party, for a
     combination of cash, notes receivable and preferred stock. In fiscal 1990,
     upon being notified that New Summit was in default of certain loan
     covenants with its principal lender, Norstan recorded a provision for loss
     of $5,850,000 related to its notes receivable and preferred stock of New
     Summit. In fiscal 1991, Norstan received a $500,000 note secured by an
     irrevocable letter of credit in consideration for its investment in New
     Summit and, accordingly, recognized this amount as a recovery.

(2)  On May 1, 1993, the Company adopted Statement of Financial Accounting
     Standards No. 109, "Accounting for Income Taxes." As a result, the Company
     recorded a one-time charge of $375,000, or $.09 per share, in fiscal 1994
     for the cumulative effect of the change in method of accounting for income
     taxes.
</TABLE>

                                      -15-

<PAGE>

Item 7.  MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS
         OF OPERATIONS.

GENERAL

     Norstan is a full service communications systems integrator providing
voice, video, data and image communications solutions to customers primarily in
18 states and throughout Canada. Norstan entered the communications business in
1973 and has historically derived a substantial majority of its revenues from
the sale of telephone systems, communications maintenance services and moves,
adds and changes. Norstan's growth has resulted from acquisitions and geographic
expansion as well as from offering a broadening range of products and services.

     Norstan commenced distribution of ROLM communications products in Minnesota
and the Milwaukee metropolitan area in 1976 and by 1985 had expanded its sales
activity into the remainder of Wisconsin, as well as Iowa, Nebraska, North
Dakota and South Dakota. In 1985, the Company expanded its ROLM distribution
business into Ohio and portions of Kentucky by acquiring the assets of Solsound
Industries, Inc. In 1988, Norstan expanded its ROLM distribution business into
Arizona and New Mexico by acquiring the assets of Communications
Consultants, Inc. In July 1991, ROLM awarded the Company the right to sell and
service ROLM products in all or portions of Oklahoma, Louisiana, Nevada, Texas,
Arkansas, Mississippi, Florida and Alabama.

     In July 1990, the Company and ROLM entered into an agreement to refurbish
and resell previously owned ROLM equipment in the United States. Under this
agreement, ROLM pays the Company a fee for refurbishing the equipment and
remarketing separate ROLM components, and the Company shares in the profit
generated by this program, which includes the profit on sales of refurbished
systems by ROLM direct sales offices. The agreement was renewed in October 1993
for an additional three-year period.

     In April 1992, the Company acquired substantially all of the assets of the
ROLM communications business owned by IBM Canada Limited, for a purchase price
of approximately $4.4 million.  This acquisition, which represented annual
revenues of approximately $18 million, formed the basis of the Company's
Canadian operations. The Company's Canadian operations generated net after-tax
income of $446,000 in fiscal 1995 after having incurred net after-tax losses of
$651,000 and $541,000 in fiscal 1994 and 1993, respectively.  See "Canadian
Operations."

     Over the past several years, Norstan has expanded its offering of products
and services to include refurbished equipment, call processing products,
videoconferencing equipment, long distance service and cabling. Recently, the
Company has further expanded its products and services to include data
communications applications and complete management of customers' communications
systems through outsourcing agreements.

     Norstan offers leasing services to its customers through a wholly owned
subsidiary. Norstan believes its ability to provide lease financing to customers
supports the sales process by permitting customized lease structures to meet the
needs of customers and by eliminating the need for third party financing.

     Approximately 43% of fiscal 1995 revenues were derived from the sale of
services, including communications maintenance services, moves, adds and
changes, long distance service and leasing. Management believes that services
provide the Company with an important source of recurring revenue.

RESULTS OF OPERATIONS

     The Company's revenues consist of the sales of products and systems,
telecommunications services and financial services. Products and systems
revenues result from the sale of new products and upgrades, as well as
refurbished equipment. Revenues from telecommunications services result
primarily from communications maintenance services, moves, adds and changes, and
long distance service. Financial services revenues result primarily from leasing
activities.


                                      -16-

<PAGE>

The following table sets forth, for the periods indicated, certain items from
the Company's consolidated statements of operations expressed as a percentage of
total revenues.

<TABLE>
<CAPTION>

                                                FISCAL YEARS ENDED APRIL 30,
                                             ----------------------------------
                                              1995           1994         1993
                                             ------         ------       ------
  <S>                                        <C>            <C>         <C>
  Revenues:
     Sales of products and systems. . .      57.4%          55.0%        52.6%
     Telecommunications services. . . .      40.9           43.2         45.7
     Financial services. . . . . . . .        1.7            1.8          1.7
                                            ------         ------       ------
       Total revenues. . . . . . . . .      100.0          100.0        100.0
  Cost of sales. . . . . . . . . . . .       69.6           67.1         65.5
                                            ------         ------       ------
  Gross margin. . . . . . . . . . . . .      30.4           32.9         34.5
  Selling, general and administrative
     expenses. . . . . . . . . . . . . .     25.8           28.1         29.9
                                            ------         ------       ------
  Operating income. . . . . . . . . . .       4.6%           4.8%         4.6%
                                            ------         ------       ------
                                            ------         ------       ------
</TABLE>

The following table sets forth, for the periods indicated, the gross margin
percentages for sales of products and systems, telecommunications services and
financial services.

<TABLE>
<CAPTION>

                                                FISCAL YEARS ENDED APRIL 30,
                                             ----------------------------------
                                              1995           1994         1993
                                             ------         ------       ------
  <S>                                        <C>            <C>          <C>
  Gross margin percentage:
     Sales of products and systems. . .      26.1%          27.4%        28.5%
     Telecommunications services. . . .      35.4           38.8         40.7
     Financial services. . . . . . . .       53.8           59.0         53.5

</TABLE>

FISCAL YEARS ENDED APRIL 30, 1995, 1994 AND 1993

     REVENUES.  Total revenues were $290.2 million, $231.9 million and
$195.9 million for the fiscal years ended April 30, 1995, 1994 and 1993,
respectively, representing an increase of 25.2% for fiscal 1995 as compared to
fiscal 1994 and an increase of 18.4% for fiscal 1994 as compared to fiscal 1993.

     Sales of products and systems increased $39.2 million, or 30.7%, for fiscal
1995 as compared to fiscal 1994, and $24.5 million, or 23.8%, for fiscal 1994 as
compared to fiscal 1993.  The increases for fiscal 1995 and 1994 as compared to
prior years, result primarily from increased sales volume in each of the
Company's largest product categories - telephone systems, call processing
products, cabling and videoconferencing products.  In addition, of the
$24.5 million increase in sales of products and systems for fiscal 1994 as
compared to fiscal 1993, $7.8 million, or 31.8%, of the increase was
attributable to increased sales by the Company's southern United States
operations, which began in July 1991, and the Company's Canadian operations,
which were acquired in April 1992.

     Revenues from telecommunications services increased $18.5 million, or 18.5%
for fiscal 1995 as compared to fiscal 1994, and $10.7 million, or 11.9%, for
fiscal 1994 as compared to fiscal 1993.  The increases in fiscal 1995 and 1994
as compared to prior years result primarily from the growth in the Company's
installed base of customers and expanded array of products and services.  This
growth in customer base has led to increased communication maintenance services,
moves, adds, and changes activity, and long distance services.

     Revenues from financial services increased $696,000, or 16.2%, for fiscal
1995 as compared to fiscal 1994, and $862,000, or 25.0%, for fiscal 1994 as
compared to fiscal 1993.  The increase in revenues from financial services in
both years is attributable to the increased size of the Company's leasing base
and corresponding lease receivables over the past two years.  Net lease
receivables increased to $40.5 million at April 30, 1995, as compared to
$31.2 million at April 30, 1993.

     GROSS MARGIN.  The Company's gross margin was $88.1 million, $76.2 million,
and $67.6 million for the fiscal years ended April 30, 1995, 1994 and 1993,
respectively, representing an increase of 15.6% for fiscal 1995 as compared to
fiscal 1994 and 12.7% for fiscal 1994 as compared to fiscal 1993.  As a percent


                                      -17-

<PAGE>

of total revenues, gross margin was 30.4% for fiscal 1995 compared to 32.9% for
fiscal 1994 and 34.5% for fiscal 1993.  Gross margin as a percent of revenues
for the sale of products and systems was 26.1% for fiscal 1995 as compared to
27.4% for fiscal 1994 and 28.5% for fiscal 1993.  These decreases in the gross
margin percentages from the sale of products and systems resulted primarily from
a shift in product mix and competitive market conditions.

     Gross margin as a percent of revenues for telecommunications services was
35.4% for fiscal 1995 as compared to 38.8% for fiscal 1994 and 40.7% for fiscal
1993.  The decrease in the gross margin percentage for telecommunications
services for fiscal 1995 as compared to fiscal 1994 and for fiscal 1994 as
compared to fiscal 1993 resulted from decreased margin percentages attributable
to the resale of long distance network services, as well as from decreased
margin percentages attributable to moves, adds and changes.

     Gross margin as a percent of revenues for financial services was 53.9% for
fiscal 1995 as compared to 59.0% for fiscal 1994 and 53.5% for fiscal 1993.  The
decrease in gross margin percentage for fiscal 1995 as compared to fiscal 1994
resulted primarily from increased borrowing costs in a rising interest rate
environment.  The increase in the gross margin percentage for fiscal 1994 as
compared to fiscal 1993 resulted primarily from reduced borrowing costs in a
declining interest rate environment.

     SELLING, GENERAL AND ADMINISTRATIVE EXPENSES.  Selling, general and
administrative expenses were $74.7 million, $65.1 million and $58.6 million for
the fiscal years ended April 30, 1995, 1994 and 1993, respectively, representing
an increase of 14.7% for fiscal 1995 as compared to fiscal 1994 and 11.1% for
fiscal 1994 as compared to fiscal 1993.  These increases resulted primarily from
increased expenses necessary to support increased revenues.  As a percent of
revenues, selling, general and administrative expenses declined to 25.8% for
fiscal 1995 as compared to 28.1% for fiscal 1994 and 29.9% for fiscal 1993.
These decreases as a percentage of revenues resulted from volume related
efficiencies, as sales volume increased without proportional increases in
expenses.

     OPERATING INCOME.  Operating income was $13.4 million, $11.1 million and
$9.0 million for the fiscal years ended April 30, 1995, 1994 and 1993,
respectively, representing increases of 21.0% for fiscal 1995 as compared to
fiscal 1994 and 22.9% for fiscal 1994 as compared to fiscal 1993.  The decrease
in operating income as a percentage of revenues for fiscal 1995 as compared to
fiscal 1994 resulted from a decline in the Company's gross margin as a percent
of revenue, which was partially offset by selling, general and administrative
expense efficiencies.  The increase for fiscal 1994 as compared to fiscal 1993
resulted primarily from increased sales volume and an improvement in overall
market and business conditions.

     OTHER COSTS AND EXPENSES.  Interest expense was $1,587,000 for fiscal 1995
as compared to $832,000 for fiscal 1994 and $841,000 for fiscal 1993.  Weighted
average interest rates under the Company's revolving long-term credit agreements
were 7.8% for fiscal 1995 as compared to 5.7% for fiscal 1994 and 6.2% for
fiscal 1993. Average month end borrowings outstanding under the Company's
revolving long-term credit agreements (excluding amounts borrowed to finance
leasing activities) were $20.9 million for fiscal 1995, $15.2 million for fiscal
1994 and $12.6 million for fiscal 1993.

     Interest and other income (expense), net, was an expense of $54,000 for
fiscal 1995 as compared to expense of $106,000 for fiscal 1994 and income of
$323,000 for fiscal 1993.  Included in the fiscal 1993 results is a pretax gain
of $225,000, or $.03 per share of net income, related to the sale of the Omaha,
Nebraska area ROLM business.

     The Company's effective income tax rate was 40% for fiscal 1995, 41% for
fiscal 1994 and 40% for fiscal 1993.  The Company's effective tax rate differs
from the federal statutory rate primarily due to state income taxes.

     INCOME BEFORE CUMULATIVE EFFECT OF ACCOUNTING CHANGE.  Income before
cumulative effect of the change in accounting for income taxes was $7,063,000,
or $1.61 per share in 1995, $5,987,000 or $1.41 per share in 1994, and
$5,100,000 or $1.25 per share in 1993.


                                      -18-

<PAGE>

ACCOUNTING CHANGE

     In the first quarter of fiscal 1994, the Company adopted Statement of
Financial Accounting Standards (SFAS) No. 109, "Accounting for Income Taxes."
As a result, the Company recorded a one-time charge of $375,000, or $.09 per
share, in fiscal 1994 for the cumulative effect of the change in method of
accounting for income taxes.

CANADIAN OPERATIONS

     In April 1992, the Company acquired substantially all of the assets of the
ROLM communications business owned by IBM Canada Limited.  The Company
experienced difficulties in the first two years of operations in Canada as
aggressive price competition and the loss of service customers resulted in
reduced service revenues.  The Company's Canadian operations incurred net
after-tax losses of $651,000 and $541,000 in fiscal 1994 and 1993, respectively.
Operations in Canada improved in fiscal 1995, resulting in an after-tax profit
of $446,000.  In fiscal 1995, the Company acquired substantially all of the
assets of Renaissance Investments, Ltd., a technology planning and integration
services company.  Results of the Canadian operations in future periods continue
to be dependent on the Company's ability to better position itself in the
Canadian marketplace as a full service communications systems integrator as well
as its ability to expand the installed customer base.  In addition, the results
of the Canadian operations will be impacted by the success of the integration
and growth of the business operations acquired in the Renaissance acquisition.
Furthermore, the Company's Canadian operations' long-term profitability is
dependent on the economic viability of the Canadian economy.

LIQUIDITY AND CAPITAL RESOURCES

     Working capital decreased to $32.2 million at April 30, 1995 from
$33.0 million at April 30, 1994.  Net cash provided by operating activities was
$20.2 million for the fiscal year ended April 30, 1995 as compared to
$1.6 million for fiscal year 1994.  For the fiscal year ended April 30, 1995,
net income of $7.1 million, depreciation and amortization of $10.8 million,
increased accounts payable and accrued liabilities of $6.0 million and decreased
costs and estimated earnings in excess of billings of $4.2 million were only
partially offset by increased accounts receivable of $7.8 million.  For
fiscal 1994, net income of $5.6 million, depreciation and amortization of
$8.7 million and increased accounts payable and accrued liabilities of
$4.7 million were offset by increased accounts receivable of $8.3 million,
increased costs and estimated earnings in excess of billings of $7.7 million and
increased inventories of $3.6 million.  For fiscal 1995 and 1994, the general
increase in balance sheet items resulted from the increased business activity
and revenues over these periods.

     Capital expenditures for fiscal 1995 were $17.3 million as compared to $9.1
million in fiscal 1994 and $8.6 million in fiscal 1993.  These expenditures were
primarily for telecommunications equipment used as spare parts, computer
equipment and facility expansion.  The Company expects capital expenditures in
fiscal 1996 to be approximately $12 to $15 million.

     The Company has also made a significant investment in lease contracts with
its customers.  The additional investment made in lease contracts in fiscal 1995
totalled $16.2 million.  Net lease receivables decreased to $40.5 million at
April 30, 1995 from $41.9 million at April 30, 1994.  The Company expects to
make an additional investment in lease contracts in fiscal 1996 of approximately
$20 million.  The Company utilizes its lease receivables and corresponding
underlying equipment to borrow funds from financial institutions on a
nonrecourse or recourse basis by discounting the stream of future lease
payments.  Proceeds from discounting are presented on the consolidated balance
sheet as discounted lease rentals.  Discounted lease rentals, including recourse
borrowings of $3.0 million, totaled $27.8 million at April 30, 1995.  Interest
rates on these credit agreements at April 30, 1995 ranged from 6.0% to 10.0%,
while payments are due in varying monthly installments through October 2000.
Payments due to financial institutions are made from monthly collections of
lease receivables from customers.


                                      -19-

<PAGE>

     In October 1994, the Company entered into a $35.0 million unsecured
revolving long-term credit agreement with certain banks, replacing the prior
$28.0 million credit agreement entered into in April 1993.  Up to $15.0 million
of borrowings under this agreement may be in the form of commercial paper and up
to $8.0 million may be used to support the Company's domestic leasing
activities. Under this agreement, the total credit facility of $35.0 million
will be reduced by $750,000 per fiscal quarter effective January 31, 1995.  As
of April 30, 1995, the total capacity of the credit facility was $33,500,000.
Borrowings under this agreement are due May 2, 1998 and bear interest at a
bank's reference rate (9.00% and 6.75% at April 30, 1995 and April 30, 1994,
respectively), except for LIBOR, CD and commercial paper based options which
generally bear interest at a rate lower than the bank's reference rate.  Total
consolidated borrowings under this agreement were $16,465,000 and $18,125,000 at
April 30, 1995 and April 30, 1994, respectively (of which $322,000 and $431,000
were borrowed on the account of NFS at April 30, 1995 and 1994, respectively).
As of April 30, 1995, the Company's weighted average interest rate on
borrowings outstanding under the revolving long-term credit agreement was 8.2%.

     Management of the Company believes that a combination of cash generated
from operations, existing bank facilities and additional borrowing capacity, in
aggregate, are adequate to meet the anticipated liquidity and capital resource
requirements of its business. Sources of additional financing, if needed, may
include further debt financing or the sale of equity or other securities.

RECENTLY ISSUED ACCOUNTING STANDARD

     SFAS No. 121, "Accounting for the Impairment of Long-Lived Assets and for
Long-Lived Assets to be Disposed Of" ("Statement 121"), issued in March 1995 and
effective for fiscal years beginning after December 15, 1995, establishes
accounting standards for the recognition and measurement of impairment of long-
lived assets, certain identifiable intangibles, and goodwill either to be held
or disposed of.  Management believes the adoption of Statement 121 will not have
a material impact on the Company's financial position or results of operations.

FACTORS THAT MAY AFFECT FUTURE RESULTS

     There are a number of factors that could affect the Company's future
operating results, including national and regional economic conditions; pending
and future legislation affecting the telecommunications industry; the Company's
operations in Canada; market acceptance of the Company's products and services;
the Company's continued ability to provide integrated communications solutions
for customers in a dynamic industry, as well as other competitive factors.

     Because these and other factors could affect the Company's operating
results, past financial performance should not necessarily be considered as a
reliable indicator of future performance, and investors should not use
historical trends to anticipate future period results.


                                      -20-

<PAGE>

Item 8.  FINANCIAL STATEMENTS AND SUPPLEMENTARY DATA


  INDEX TO CONSOLIDATED FINANCIAL STATEMENTS AND FINANCIAL STATEMENT SCHEDULES



FINANCIAL STATEMENTS:                                                       PAGE
- --------------------                                                        ----

Report of Independent Public Accountants . . . . . . . . . . . . . . . . . . .22

Consolidated Statements of Operations for the years ended
  April 30, 1995, 1994 and 1993. . . . . . . . . . . . . . . . . . . . . . . .23

Consolidated Balance Sheets as of April 30, 1995 and 1994  . . . . . . . . . .24

Consolidated Statements of Shareholders' Equity for the years ended April 30,
1995, 1994 and 1993. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26


Consolidated Statements of Cash Flows for the years ended April 30, 1995, 1994
and 1993 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

Notes to Consolidated Financial Statements . . . . . . . . . . . . . . . . . .28

Selected Quarterly Financial Data (unaudited)  . . . . . . . . . . . . . . . .39


FINANCIAL STATEMENT SCHEDULES:

All schedules have been omitted as not required, not applicable or because the
information to be presented is included in the consolidated financial statements
and related notes.


                                      -21-

<PAGE>

                    REPORT OF INDEPENDENT PUBLIC ACCOUNTANTS


To Norstan, Inc.:

We have audited the accompanying consolidated balance sheets of Norstan, Inc. (a
Minnesota corporation) and Subsidiaries as of April 30, 1995 and 1994, and the
related consolidated statements of operations, shareholders' equity and cash
flows for each of the three years in the period ended April 30, 1995. These
financial statements are the responsibility of the Company's management. Our
responsibility is to express an opinion on these financial statements based on
our audits.

We conducted our audits in accordance with generally accepted auditing
standards. Those standards require that we plan and perform the audit to obtain
reasonable assurance about whether the financial statements are free of material
misstatement. An audit includes examining, on a test basis, evidence supporting
the amounts and disclosures in the financial statements. An audit also includes
assessing the accounting principles used and significant estimates made by
management, as well as evaluating the overall financial statement presentation.
We believe that our audits provide a reasonable basis for our opinion.

In our opinion, the financial statements referred to above present fairly, in
all material respects, the financial position of Norstan, Inc. and Subsidiaries
as of April 30, 1995 and 1994, and the results of their operations and their
cash flows for each of the three years in the period ended April 30, 1995 in
conformity with generally accepted accounting principles.

As explained in Note 7 to the financial statements, effective May 1, 1993, the
Company changed its method of accounting for income taxes.




                                        ARTHUR ANDERSEN LLP

Minneapolis, Minnesota,
  June 14, 1995


                                      -22-

<PAGE>

                         NORSTAN, INC. AND SUBSIDIARIES

                      CONSOLIDATED STATEMENTS OF OPERATIONS

                    (IN THOUSANDS, EXCEPT PER SHARE AMOUNTS)
<TABLE>
<CAPTION>
                                                 YEARS ENDED APRIL 30,
                                             --------------------------------
                                                1995      1994      1993
                                             --------------------------------
<S>                                          <C>          <C>      <C>
REVENUES:
  Sale of products and systems. . . . .      $166,675   $127,514    $102,997
  Telecommunications services . . . . .       118,569    100,080      89,416
  Financial services. . . . . . . . . .         5,001      4,305       3,443
                                             ---------  ---------   ---------
  Total revenues. . . . . . . . . . . .       290,245    231,899     195,856
                                             ---------  ---------   ---------
COST OF SALES:
 Products and systems . . . . . . . . .       123,158     92,621      73,621
 Telecommunications services. . . . . .        76,641     61,289      53,006
 Financial services . . . . . . . . . .         2,308      1,766       1,601
                                             ---------  ---------   ---------
   Total cost of sales. . . . . . . . .       202,107    155,676     128,228
                                             ---------  ---------   ---------
GROSS MARGIN                                   88,138     76,223      67,628
 Selling, general and administrative
   expenses . . . . . . . . . . . . . .        74,725     65,137      58,609
                                             ---------  ---------   ---------

OPERATING INCOME. . . . . . . . . . . .        13,413     11,086       9,019
 Interest expense . . . . . . . . . . .        (1,587)      (832)       (841)
 Interest and other income (expense),
  net . . . . . . . . . . . . . . . . .           (54)      (106)        323
                                             ---------  ---------   ---------
INCOME BEFORE CUMULATIVE EFFECT OF
  ACCOUNTING CHANGE AND PROVISION
  FOR INCOME TAXES. . . . . . . . . . .        11,772     10,148       8,501
   Provision for income taxes . . . . .         4,709      4,161       3,401
                                             ---------  ---------   ---------

INCOME BEFORE CUMULATIVE EFFECT OF
  ACCOUNTING CHANGE . . . . . . . . . .         7,063      5,987       5,100
  Cumulative effect of change in
   accounting for income taxes. . . . .           -         (375)         -
                                             ---------  ---------   ---------
NET INCOME. . . . . . . . . . . . . . .      $  7,063   $  5,612    $  5,100
                                             ---------  ---------   ---------
                                             ---------  ---------   ---------

NET INCOME PER COMMON AND COMMON
  EQUIVALENT SHARE:
   Income before cumulative effect
    of accounting change. . . . . . . . .    $    1.61  $   1.41    $   1.25
   Cumulative effect of change in
    accounting for income taxes. . . . .           -        (.09)         -
                                             ---------  ---------   ---------

NET INCOME PER SHARE. . . . . . . . . . .    $    1.61  $   1.32    $   1.25
                                             ---------  ---------   ---------
                                             ---------  ---------   ---------
WEIGHTED AVERAGE NUMBER OF COMMON
 AND COMMON EQUIVALENT SHARES
 OUTSTANDING . . . . . . . . . . . . . .         4,375     4,252       4,083

                                             ---------  ---------   ---------
                                             ---------  ---------   ---------
</TABLE>

           The accompanying notes to consolidated financial statements
                    are an integral part of these statements.


                                      -23-

<PAGE>

                         NORSTAN, INC. AND SUBSIDIARIES

                           CONSOLIDATED BALANCE SHEETS

                      (IN THOUSANDS, EXCEPT SHARE AMOUNTS)


                                     ASSETS
<TABLE>
<CAPTION>

                                                                 APRIL 30,
                                                          ----------------------

                                                             1995         1994
                                                          ----------  ----------
<S>                                                        <C>        <C>
CURRENT ASSETS:
  Cash   . . . . . . . . . . . . . . . . . . . . . . . . . $  1,308    $    755
  Accounts receivable, net of allowances for
   doubtful accounts of $804 and $685. . . . . . . . . . .   51,779      43,255
  Current lease receivables (Note 4) . . . . . . . . . . .   14,122      14,245
  Inventories. . . . . . . . . . . . . . . . . . . . . . .   11,137      11,766
  Costs and estimated earnings in excess of
   billings of $16,691 and $14,731 . . . . . . . . . . . .   10,926      15,040
  Deferred income tax benefits (Note 7). . . . . . . . . .    3,634       2,835
  Prepaid expenses, deposits and other . . . . . . . . . .    2,331       1,777
                                                            --------   --------
      Total current assets . . . . . . . . . . . . . . . .   95,237      89,673
                                                            --------   --------

PROPERTY AND EQUIPMENT:

  Machinery and equipment. . . . . . . . . . . . . . . . .   64,652      50,768
  Less-accumulated depreciation and amortization . . . . .  (32,885)    (26,573)
                                                            --------   --------
      Net property and equipment . . . . . . . . . . . . .   31,767      24,195
                                                            --------   --------

OTHER ASSETS:

  Lease receivables, net (Note 4). . . . . . . . . . . . .   26,381      27,697
  Franchise rights and other intangible assets,
    net of amortization of $3,435 and $2,893
   (Note 2). . . . . . . . . . . . . . . . . . . . . . . .    7,904       7,658
  Other  . . . . . . . . . . . . . . . . . . . . . . . . .      420         439
                                                            --------   --------
      Total other assets . . . . . . . . . . . . . . . . .   34,705      35,794
                                                            --------   --------
                                                           $161,709    $149,662
                                                            --------   --------
                                                            --------   --------
</TABLE>

           The accompanying notes to consolidated financial statements
                  are an integral part of these balance sheets.


                                      -24-

<PAGE>

                         NORSTAN, INC. AND SUBSIDIARIES

                           CONSOLIDATED BALANCE SHEETS

                      (IN THOUSANDS, EXCEPT SHARE AMOUNTS)

                      LIABILITIES AND SHAREHOLDERS' EQUITY

<TABLE>
<CAPTION>

                                                       APRIL 30,
                                                  --------------------

                                                    1995        1994
                                                  --------    --------

<S>                                               <C>         <C>
CURRENT LIABILITIES:
  Current maturities of long-term debt . . . . . . $    93    $    229
  Current maturities of discounted lease rentals .  11,449      11,470
  Accounts payable . . . . . . . . . . . . . . . .  16,467      13,951
  Accrued --
      Salaries and wages . . . . . . . . . . . . .  10,841       9,081
      Deferred revenue . . . . . . . . . . . . . .  15,045      13,582
      Warranty costs . . . . . . . . . . . . . . .   1,756       1,501
      Other liabilities. . . . . . . . . . . . . .   5,118       3,907
  Income taxes payable . . . . . . . . . . . . . .     158          -
  Billings in excess of costs and estimated
   earnings of $10,121 and $6,092. . . . . . . . .   2,127       2,991
                                                   --------   ---------
      Total current liabilities. . . . . . . . . .  63,054      56,712
                                                   --------   ---------
LONG-TERM DEBT,
  NET OF CURRENT MATURITIES (Note 5) . . . . . . .  16,465      18,218
DISCOUNTED LEASE RENTALS,
  NET OF CURRENT MATURITIES (Note 6) . . . . . . .  16,313      18,845
DEFERRED INCOME TAXES (Note 7) . . . . . . . . . .   8,893       8,229
                                                   --------   ---------

COMMITMENTS AND CONTINGENCIES (Note 10)

SHAREHOLDERS' EQUITY (Notes 8 and 10):
  Common stock - $.10 par value; 20,000,000
   authorized shares; 4,215,441 and 4,070,792
   shares issued and outstanding . . . . . . . . .     422         407
  Capital in excess of par value . . . . . . . . .  26,031      24,132
  Retained earnings. . . . . . . . . . . . . . . .  31,486      24,423
  Unamortized cost of stock. . . . . . . . . . . .    (149)       (291)
  Foreign currency translation adjustments . . . .    (806)     (1,013)
                                                   --------   ---------

      Total shareholders' equity . . . . . . . . .  56,984      47,658
                                                   --------   ---------
                                                  $161,709    $149,662
                                                   --------   ---------
                                                   --------   ---------
</TABLE>

           The accompanying notes to consolidated financial statements
                  are an integral part of these balance sheets.



                                      -25-

<PAGE>

                         NORSTAN, INC. AND SUBSIDIARIES
                 CONSOLIDATED STATEMENTS OF SHAREHOLDERS' EQUITY
                              YEARS ENDED APRIL 30
                                 (IN THOUSANDS)

<TABLE>
<CAPTION>

                                                       COMMON STOCK                                     FOREIGN
                                                 -----------------------    CAPITAL IN           UNAMORTIZED  CURRENCY
                                                 OUTSTANDING                EXCESS OF  RETAINED   COST OF    TRANSLATION
                                                   SHARES         AMOUNT    PAR VALUE  EARNINGS    STOCK     ADJUSTMENTS
                                                 -----------      ------    ---------  --------  ----------- -----------

<S>                                               <C>              <C>       <C>       <C>        <C>        <C>
BALANCE - APRIL 30, 1992 . . . . . . . . . . .       3,755          $376      $19,930   $13,711    $(854)     $ -
Stock issued for employee
 benefit plans . . . . . . . . . . . . . . . .         243            24         2,902       -       (51)       -
Purchase and retirement
 of stock. . . . . . . . . . . . . . . . . . .         (16)           (2)        (190)       -        -         -
Foreign currency
 translation adjustments . . . . . . . . . . .           -             -            -        -        -        (352)
Net income . . . . . . . . . . . . . . . . . .           -             -            -     5,100       -         -
                                                   --------       --------    ---------  -------  ----------  ------

BALANCE - APRIL 30, 1993 . . . . . . . . . . .       3,982           398       22,642    18,811     (905)      (352)
Stock issued for employee
 benefit plans . . . . . . . . . . . . . . . .          92             9        1,530        -       614        -
Purchase and retirement
 of stock. . . . . . . . . . . . . . . . . . .          (3)            -          (40)       -         -        -
Foreign currency
 translation adjustments . . . . . . . . . . .          -              -            -        -         -       (661)
Net income . . . . . . . . . . . . . . . . . .          -              -            -     5,612        -        -
                                                   --------       --------   ----------  ------     ------ -------

BALANCE - APRIL 30, 1994 . . . . . . . . . . .       4,071           407       24,132    24,423     (291)    (1,013)
Stock issued for employee
 benefit plans . . . . . . . . . . . . . . . .         144            15        1,899        -       142        -
Foreign currency
 translation adjustments . . . . . . . . . . .          -              -           -         -        -         207
Net income . . . . . . . . . . . . . . . . . .          -              -           -      7,063       -         -
                                                   --------       --------    --------   -------   -------  -------

BALANCE - APRIL 30, 1995 . . . . . . . . . . .       4,215          $422      $26,031   $31,486    $(149)     $(806)
                                                   --------       --------    -------  --------    --------  -------
                                                   --------       --------    -------  --------    --------  ------
</TABLE>

           The accompanying notes to consolidated financial statements
                    are an integral part of these statements.


                                      -26-

<PAGE>


                         NORSTAN, INC. AND SUBSIDIARIES
                      CONSOLIDATED STATEMENTS OF CASH FLOWS
                                 (IN THOUSANDS)


<TABLE>
<CAPTION>

                                                                                        YEARS ENDED APRIL 30,
                                                                       ------------------------------------------------------
                                                                           1995                 1994                1993
                                                                       -------------         -------------      -------------
     <S>                                                               <C>                   <C>                <C>
     OPERATING ACTIVITIES:
       Net income. . . . . . . . . . . . . . . . . . . . . . .               $7,063                $5,612              $5,100
       Adjustments to reconcile net income to
         net cash provided by operating
         activities -
         Depreciation and amortization . . . . . . . . . . . .               10,830                 8,717               7,299
         Deferred income taxes . . . . . . . . . . . . . . . .                 (132)                1,386               1,319
         Cumulative effect of change in
           accounting for income taxes . . . . . . . . . . . .                   -                    375                  -
         Gain on sale of Omaha ROLM base . . . . . . . . . . .                   -                     -                 (225)
         Changes in operating items, net of
           effects from acquisitions and
           disposals:
           Accounts receivable . . . . . . . . . . . . . . . .               (7,807)               (8,281)             (5,512)
           Inventories . . . . . . . . . . . . . . . . . . . .                1,034                (3,640)               (300)
           Costs and estimated earnings in
             excess of billings. . . . . . . . . . . . . . . .                4,150                (7,685)              1,193
           Prepaid expenses, deposits and
             other . . . . . . . . . . . . . . . . . . . . . .                 (503)                  122                (665)
           Accounts payable and accrued
             liabilities . . . . . . . . . . . . . . . . . . .                5,972                 4,688               3,351
           Billings in excess of costs and
             estimated earnings. . . . . . . . . . . . . . . .                 (866)                  346               1,337
           Income taxes payable. . . . . . . . . . . . . . . .                  448                     -                (541)
                                                                       -------------         -------------      -------------
             Net cash provided by operating activities . . . .               20,189                 1,640              12,356
                                                                       -------------         -------------      -------------
     INVESTING ACTIVITIES:
       Additions to property and equipment,
         net . . . . . . . . . . . . . . . . . . . . . . . .                (17,313)               (9,093)             (8,616)
       Cash paid for Acquisitions (Note 3) . . . . . . . . .                   (726)                    -                (288)
       Investment in lease contracts . . . . . . . . . . . .                (16,246)              (25,149)            (16,232)
       Collections from lease contracts. . . . . . . . . . .                 17,746                14,263              10,353
       Net proceeds from sale of Omaha ROLM
         base. . . . . . . . . . . . . . . . . . . . . . . .                     -                     -                  367
       Other, net. . . . . . . . . . . . . . . . . . . . . .                     13                     6                (163)
                                                                       -------------         -------------      -------------
             Net cash used for investing activities. . . . . .              (16,526)              (19,973)            (14,579)
                                                                       -------------         -------------      -------------
     FINANCING ACTIVITIES:
       Repayment of short-term debt. . . . . . . . . . . . .                   (423)                   -                   -
       Borrowings under revolving credit
         agreements. . . . . . . . . . . . . . . . . . . . .                122,950               122,180             154,415
       Repayments under revolving credit
         agreements. . . . . . . . . . . . . . . . . . . . .               (124,610)             (115,288)           (155,516)
       Short-term acquisition payments . . . . . . . . . . .                     -                     -               (4,551)
       Borrowings on discounted lease rentals. . . . . . . .                  9,056                18,901              21,919
       Repayments of discounted lease rentals. . . . . . . .                (11,631)               (9,167)            (15,900)
       Repayments of other long-term debt. . . . . . . . . .                   (229)                 (276)               (206)
       Repurchase of common stock. . . . . . . . . . . . . .                     -                    (40)               (192)
       Proceeds from sale of common stock. . . . . . . . . .                  1,353                 1,362               1,900
       Tax benefits from shares issued to
         employees . . . . . . . . . . . . . . . . . . . . .                    412                   227                 341
                                                                       -------------         -------------      -------------
             Net cash provided by (used
               for) financing activities . . . . . . . . . . .               (3,122)               17,899               2,210
                                                                       -------------         -------------      -------------

     EFFECT OF EXCHANGE RATE CHANGES ON CASH . . . . . . . .                     12                   (30)                (18)
                                                                       -------------         -------------      -------------
     NET INCREASE (DECREASE) IN CASH . . . . . . . . . . . .                    553                  (464)                (31)
     CASH, BEGINNING OF PERIOD . . . . . . . . . . . . . . .                    755                 1,219               1,250
                                                                       -------------         -------------      -------------
     CASH, END OF PERIOD . . . . . . . . . . . . . . . . . .                 $1,308                $  755              $1,219
                                                                       -------------         -------------      -------------
                                                                       -------------         -------------      -------------

</TABLE>

           The accompanying notes to consolidated financial statements
                    are an integral part of these statements.

                                      -27-

<PAGE>

                         NORSTAN, INC. AND SUBSIDIARIES
                   NOTES TO CONSOLIDATED FINANCIAL STATEMENTS


NOTE 1 - BUSINESS DESCRIPTION:

       Norstan, Inc. (Norstan or the Company) manages the operations of its
subsidiaries, Norstan Communications, Inc. (NCI), Norstan Canada Inc. (NCDA),
Norstan Network Services, Inc. (NNS) and Norstan Financial Services, Inc. (NFS).

       Norstan is a full service communications systems integrator providing
voice, video, data and image communications solutions to customers primarily in
18 states and throughout Canada.  Norstan is the largest independent distributor
of private communications systems and application products manufactured by
Siemens ROLM Communications Inc. (ROLM) and has historically derived a
substantial majority of its revenues from the sale of telephone systems,
communications maintenance services and moves, adds and changes. The Company's
products and services also include call processing products, long distance
services, videoconferencing products, refurbished equipment, cabling, leasing,
outsourcing and data integration products and services.  NFS provides financing
for the Company's customers. The Company sells its products and services to a
wide variety of customers and industries. A substantial portion of the Company's
operations are located in the Mideast, Midwest and Southwestern regions of the
United States.

       Under the agreement with ROLM, the Company purchases communications
equipment and products for field application and installation. The current
distributor agreement with ROLM extends through July 1998. The Company believes
that any interruption of its business relationship with ROLM would have a
material adverse effect on its business.

NOTE 2 - SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES:


PRINCIPLES OF CONSOLIDATION:

       The accompanying consolidated financial statements include the accounts
of the Company and its subsidiaries. All significant intercompany balances and
transactions have been eliminated in consolidation.

REVENUE RECOGNITION:

       Revenues from the sale of products and systems result from the sale of
new products and upgrades, as well as revenues generated from the secondary
equipment market. Revenues from the sale of products and systems are recognized
upon performance of contractual obligations, which is generally upon
installation or shipment. Revenues for certain installation contracts are
recognized under the percentage of completion method of accounting for long-term
contracts. Revenues from telecommunications services include maintenance/service
revenues, moves, adds, and changes (MAC) revenues, and revenues from the resale
of long distance services. Revenues from telecommunications services are
recognized as the services are provided. Financial services revenues are
recognized over the life of the related lease receivables using the interest
method. In addition, the Company grants credit to customers and generally does
not require collateral or any other security to support amounts due.

INVENTORIES:

       Inventories include purchased parts and equipment and are stated at the
lower of cost, determined on a first-in, first-out basis, or realizable market
value.

                                      -28-

<PAGE>

                         NORSTAN, INC. AND SUBSIDIARIES
             NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (CONTINUED)


NOTE 2 - SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (CONTINUED):

PROPERTY AND EQUIPMENT:

       Property and equipment are stated at cost and include expenditures which
increase the useful lives of existing property and equipment.

       Maintenance, repairs and minor renewals are charged to operations as
incurred. Generally, when property and equipment is disposed of, the related
cost and accumulated depreciation is removed from the respective accounts and
any gain or loss is reflected in the results of operations. For capitalized
telecommunications equipment used as spare parts, the composite depreciation
method is used whereby the cost of property retired less any salvage is charged
against accumulated depreciation and no gain or loss is recognized. The net book
value of capitalized telecommunications equipment was $13,984,000 and
$11,017,000 as of April 30, 1995 and 1994, respectively.  Machinery and
equipment is depreciated over the estimated useful lives of two to ten years
under the straight-line method for financial reporting purposes. Accelerated
methods are used for income tax reporting.

FRANCHISE RIGHTS AND OTHER INTANGIBLE ASSETS:

       Franchise rights and other intangible assets are being amortized on a
straight-line basis over 20 years. The Company continually evaluates whether
events or circumstances have occurred which may indicate that the remaining
estimated useful lives may warrant revision or that the remaining intangible
asset balance may not be recoverable. In the event that factors indicate that
the intangible assets in question should be evaluated for possible impairment, a
determination of the overall recoverability of such intangible assets would be
made.

FOREIGN CURRENCY:

       For the Company's foreign operations, assets and liabilities are
translated at year-end exchange rates, and revenues and expenses are translated
at average exchange rates prevailing during the year. Translation adjustments
are recorded as a separate component of shareholders' equity.

INCOME TAXES:

       The Company and its subsidiaries file a consolidated federal income tax
return and separate state returns. Deferred income taxes are provided for
differences between the financial reporting basis and tax basis of the Company's
assets and liabilities at currently enacted tax rates.


SHARE DATA:

       Net income per common and common equivalent share is based on the
weighted average number of shares of common stock outstanding during the year,
adjusted for the dilutive effect of common stock equivalents.

                                      -29-

<PAGE>

                         NORSTAN, INC. AND SUBSIDIARIES
             NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (CONTINUED)


NOTE 2 - SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (CONTINUED):

SUPPLEMENTAL CASH FLOWS INFORMATION:

       Supplemental disclosure of cash flows information is as follows (in
thousands):

<TABLE>
<CAPTION>
                                                     YEARS ENDED APRIL 30,
                                                -------------------------------
                                                  1995        1994       1993
                                                --------    --------   --------
           <S>                                  <C>         <C>        <C>
           Cash paid during each period for:
             Interest                            $3,650      $2,537     $2,484
             Income taxes                         3,911       2,543      2,663
                                                --------    --------   --------
                                                --------    --------   --------

</TABLE>

RECENTLY ISSUED ACCOUNTING STANDARD:

       SFAS No. 121, "Accounting for the Impairment of Long-Lived Assets and for
Long-Lived Assets to be Disposed Of" ("Statement 121"), issued in March 1995 and
effective for fiscal years beginning after December 15, 1995, establishes
accounting standards for the recognition and measurement of impairment of long-
lived assets, certain identifiable intangibles, and goodwill either to be held
or disposed of.  Management believes the adoption of Statement 121 will not have
a material impact on the Company's financial position or results of operations.

NOTE 3 - ACQUISITION:

       In November 1994, the Company acquired certain assets and assumed certain
liabilities of Toronto-based Renaissance Investments Ltd. (Renaissance).
Renaissance, a technology planning and integration services company, specializes
in local and wide area networks and graphical user interfaces, and has been
operating under the name of Renaissance Connects since 1990.  The purchase price
of the assets was approximately $726,000, plus certain incentive payments
contingent upon the future operating performance of the acquired business.  In
addition, the Company repaid approximately $423,000 of short-term bank
obligations assumed in the acquisition.

       Proforma information in the year of acquisition for this acquisition has
not been disclosed as such information was not materially different from the
Company's results of operations.

NOTE 4 - SUMMARIZED FINANCIAL INFORMATION OF NFS:

NATURE OF BUSINESS:

       NFS provides financing for the Company's customers and has financed
customer equipment purchases from the Company in the amounts of $14,415,000,
$20,643,000 and $14,601,000 during fiscal years ended April 30, 1995, 1994 and
1993, respectively.  Leases are accounted for as sales-type leases for financial
reporting purposes.

                                      -30-

<PAGE>

                         NORSTAN, INC. AND SUBSIDIARIES
             NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (CONTINUED)


NOTE 4 - SUMMARIZED FINANCIAL INFORMATION OF NFS (CONTINUED):


      Summarized financial information of NFS is as follows (in thousands):

                                 BALANCE SHEETS
                                     ASSETS

<TABLE>
<CAPTION>
                                                         AS OF APRIL 30,
                                                    ------------------------
                                                       1995           1994
                                                    ---------      ---------
   <S>                                              <C>            <C>
   Cash and other. . . . . . . . . . . . . . . . .   $ 1,740        $ 1,062
   Lease receivables, net. . . . . . . . . . . . .    34,879         37,049
   Due from affiliated companies . . . . . . . . .       168            737
                                                    ---------      ---------
                                                     $36,787        $38,848
                                                    ---------      ---------
                                                    ---------      ---------
</TABLE>

                      LIABILITIES AND SHAREHOLDER'S EQUITY

<TABLE>

   <S>                                              <C>            <C>
   Discounted lease rentals. . . . . . . . . . . .   $26,597        $30,315
   Other liabilities . . . . . . . . . . . . . . .     6,638          5,954
   Shareholder's equity. . . . . . . . . . . . . .     3,552          2,579
                                                    ---------      ---------
                                                     $36,787        $38,848
                                                    ---------      ---------
                                                    ---------      ---------
</TABLE>

                            STATEMENTS OF OPERATIONS
<TABLE>
<CAPTION>

                                           FOR THE YEARS ENDED APRIL 30,
                                      ---------------------------------------
                                         1995           1994          1993
                                      ---------      ---------      ---------
     <S>                              <C>            <C>            <C>
     Interest and other income . . .  $ 4,656        $ 4,181        $ 3,425
     Interest expense. . . . . . . .   (2,017)        (1,673)        (1,583)
     Other expenses. . . . . . . . .   (1,037)        (1,536)        (1,225)
                                      ---------      ---------      ---------
       Income before provision for
         income taxes. . . . . . . .    1,602            972            617
       Provision for income taxes. .      629            123            230
                                      ---------      ---------      ---------
     Net income. . . . . . . . . . .  $   973        $   849        $   387
                                      ---------      ---------      ---------
                                      ---------      ---------      ---------

</TABLE>

                                      -31-


<PAGE>

                         NORSTAN, INC. AND SUBSIDIARIES
             NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (CONTINUED)


NOTE 4 - SUMMARIZED FINANCIAL INFORMATION OF NFS (CONTINUED):

       The components of lease receivables outstanding are summarized as follows
(in thousands):

<TABLE>
<CAPTION>

                                                         AS OF APRIL 30,
                                                    ------------------------
                                                       1995           1994
                                                    ---------      ---------
  <S>                                               <C>            <C>
  Gross lease receivables. . . . . . . . . . . . .  $ 37,164       $ 39,440
  Residual values. . . . . . . . . . . . . . . . .     7,613          7,279
  Less:
    Unearned income. . . . . . . . . . . . . . . .    (8,398)        (8,120)
    Allowance for financing losses . . . . . . . .    (1,500)        (1,550)
                                                    ---------      ---------
  Total lease receivables - net. . . . . . . . . .    34,879         37,049
  Less - current maturities. . . . . . . . . . . .   (12,902)       (13,363)
                                                    ---------      ---------
  Long-term lease receivables. . . . . . . . . . .  $ 21,977       $ 23,686
                                                    ---------      ---------
                                                    ---------      ---------
</TABLE>

       The aggregate amount of gross lease receivables maturing in each of
the five years following April 30, 1995 is as follows (in thousands):
<TABLE>
<CAPTION>

                    YEAR                              AMOUNT
                    -------------------------------  --------
                    <S>                               <C>
                    1996 . . . . . . . . . . . . .    $14,634
                    1997 . . . . . . . . . . . . .     11,169
                    1998 . . . . . . . . . . . . .      6,837
                    1999 . . . . . . . . . . . . .      3,502
                    2000 and thereafter. . . . . .      1,022
                                                     --------
                                                      $37,164
                                                     --------
                                                     --------

</TABLE>

       The consolidated balance sheets as of April 30, 1995 and 1994 also
include $5,624,000 and $4,893,000, respectively, of net lease receivables from
customers of NCDA and NCI.

NOTE 5 - DEBT OBLIGATIONS:


 LONG-TERM DEBT:

       Long-term debt consists of the following (in thousands):

<TABLE>
<CAPTION>

                                                          AS OF APRIL 30,
                                                      ----------------------
                                                        1995          1994
                                                      --------      --------
 <S>                                                  <C>           <C>
 Bank financing:
   Revolving credit agreement. . . . . . . . . . .    $ 4,465       $ 5,125
   Commercial paper  . . . . . . . . . . . . . . .     12,000        13,000
 Capital lease obligation, due through
   December 1995, interest at 10%. . . . . . . . .         93           222
 Other notes payable, paid in 1995 . . . . . . . .         -            100
                                                      --------      --------
 Total long-term debt. . . . . . . . . . . . . . .     16,558        18,447
 Less - current maturities . . . . . . . . . . . .        (93)         (229)
                                                      --------      --------
                                                      $16,465       $18,218
                                                      --------      --------
                                                      --------      --------

</TABLE>

BANK FINANCING:

       In October 1994, the Company entered into a $35,000,000 unsecured
revolving long-term credit agreement with certain banks, replacing the prior
$28,000,000 credit agreement entered into in April 1993.   Under this
agreement, the total credit facility of $35,000,000 is reduced by $750,000
per fiscal quarter effective January 1995.  As of April 30, 1995, the total
capacity of the credit facility was $33,500,000.  Borrowings under this
agreement are due May 2, 1998 and bear interest at a bank's reference rate
(9.00% and 6.75% at April 30, 1995

                                      -32-

<PAGE>

                         NORSTAN, INC. AND SUBSIDIARIES
             NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (CONTINUED)


NOTE 5 - DEBT OBLIGATIONS (CONTINUED):

and April 30, 1994, respectively), except for LIBOR, CD and commercial paper
based options which generally bear interest at a rate lower than the bank's
reference rate.  The Company is able to borrow up to $15,000,000 of this credit
facility in the form of commercial paper.  In addition, NFS is able to borrow up
to $8,000,000 of this facility from Norstan, Inc.  Annual commitment fees on the
unused portion of the credit facility are 3/8 of one percent.  Under the
agreement, the Company is required to maintain minimum levels of tangible net
worth and certain other financial ratios.  The Company has complied with or has
obtained the appropriate waivers for such requirements as of and for the year
ended April 30, 1995.   Total consolidated borrowings under this agreement were
$16,465,000 and $18,125,000 at April 30, 1995 and 1994, respectively (of which
$322,000 and $431,000 were borrowed on the account of NFS at April 30, 1995 and
1994, respectively).

       Aggregate maturities of long-term debt and capital lease obligations are
$93,000 in fiscal 1996 and $16,465,000 in fiscal 1999.

SHORT-TERM BORROWINGS:

       In addition to the Company borrowing funds under its revolving credit
agreement, the Company periodically borrows funds from banks on a short-term
basis for working capital purposes.  There were no short-term borrowings
outstanding as of April 30, 1995 or 1994.  Short-term borrowing amounts during
fiscal year 1995 and 1993 were as follows (there were no short-term borrowings
in fiscal 1994) (in thousands):

<TABLE>
<CAPTION>
                                                            1995        1993
                                                          --------    --------
             <S>                                          <C>         <C>
             Maximum amount outstanding during the year    $5,000      $5,340
             Average borrowings during the year               465       3,016
             Weighted average short-term interest rates      7.6%        6.1%

</TABLE>

NOTE 6 - DISCOUNTED LEASE RENTALS:

       NFS and NCDA utilize their lease receivables and corresponding underlying
equipment to borrow funds from financial institutions at fixed rates on a
nonrecourse or recourse basis by discounting the stream of future lease
payments. Proceeds from discounting are recorded on the consolidated balance
sheet as discounted lease rentals. Interest rates on these credit agreements
range from 6% to 10% and payments are generally due in varying monthly
installments through October 2000.

       Discounted lease rentals of NFS and NCDA consisted of the following (in
thousands):

<TABLE>
<CAPTION>

                                                       AS OF APRIL 30,
                                               -----------------------------
                                                  1995                1994
                                               ---------           ---------
   <S>                                         <C>                 <C>
   Nonrecourse borrowings. . . . . . . . .     $ 24,712            $ 25,918
   Recourse borrowings . . . . . . . . . .        3,050               4,397
                                               ---------           ---------
   Total discounted lease rentals. . . . .       27,762              30,315
   Less - current maturities . . . . . . .      (11,449)            (11,470)
                                               ---------           ---------
                                               $ 16,313            $ 18,845
                                               ---------           ---------
                                               ---------           ---------

</TABLE>

       In addition to the recourse to NFS and/or NCDA as described above,
recourse to Norstan, Inc. relative to discounted lease rentals was limited to
$986,000 as of April 30, 1995 and $782,000 as of April 30, 1994.

                                      -33-

<PAGE>

                         NORSTAN, INC. AND SUBSIDIARIES
             NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (CONTINUED)


NOTE 6 - DISCOUNTED LEASE RENTALS (CONTINUED):

       Aggregate maturities of discounted lease rentals as of April 30, 1995 are
as follows (in thousands):

<TABLE>
<CAPTION>
                       YEAR                                          AMOUNT
                       -----------------------------------        -----------
                       <S>                                        <C>
                       1995. . . . . . . . . . . . . . .            $11,449
                       1996. . . . . . . . . . . . . . .              8,093
                       1997. . . . . . . . . . . . . . .              4,910
                       1998. . . . . . . . . . . . . . .              2,699
                       1999 and thereafter . . . . . . .                611
                                                                  -----------
                                                                    $27,762
                                                                  -----------
                                                                  -----------

</TABLE>

NOTE 7 - INCOME TAXES:

       The Company adopted SFAS No. 109, "Accounting for Income Taxes" as of
May 1, 1993 and recorded a $375,000 charge to consolidated net income for the
cumulative effect of the change in method of accounting for income taxes.


       The Company has recorded the following net deferred income taxes as of
April 30 (in thousands):

<TABLE>
<CAPTION>

                                                         1995         1994
                                                     ----------   ----------
 <S>                                                 <C>          <C>
 Current deferred income tax benefits. . . . . . .    $  3,959     $  3,233
 Current deferred income taxes . . . . . . . . . .        (325)        (398)
                                                     ----------   ----------
   Net current deferred income tax benefits. . . .       3,634        2,835
                                                     ----------   ----------
 Noncurrent deferred income tax benefits . . . . .      13,260        9,454
 Noncurrent deferred income taxes. . . . . . . . .     (21,929)     (17,453)
 Valuation allowance . . . . . . . . . . . . . . .        (224)        (230)
                                                     ----------   ----------
   Net noncurrent deferred income taxes. . . . . .      (8,893)      (8,229)
                                                     ----------   ----------
   Net deferred income taxes . . . . . . . . . . .    $ (5,259)    $ (5,394)
                                                     ----------   ----------
                                                     ----------   ----------
</TABLE>

       The tax effects of significant temporary differences representing
deferred tax assets and liabilities are as follows as of April 30 (in
thousands):

<TABLE>
<CAPTION>

                                                     1995             1994
                                                 ----------       ----------
  <S>                                            <C>              <C>
  Accelerated depreciation . . . . . . . . .      $(19,669)        $(14,830)
  Amortization of intangible assets. . . . .          (923)          (1,185)
  Capital leases . . . . . . . . . . . . . .          (546)            (507)
  Operating leases . . . . . . . . . . . . .        11,142            7,182
  Long-term contract costs . . . . . . . . .           606              359
  Inventory reserves . . . . . . . . . . . .           676              590
  Deferred revenue . . . . . . . . . . . . .            -              (230)
  Allowance for doubtful accounts. . . . . .           901              895
  Vacation reserves. . . . . . . . . . . . .           958              568
  Warranty reserves. . . . . . . . . . . . .           489              395
  Tax credits and carryforwards. . . . . . .           220              584
  Self insurance reserve . . . . . . . . . .           245              202
  Other, net . . . . . . . . . . . . . . . .           866              813
  Valuation allowance. . . . . . . . . . . .          (224)            (230)
                                                 ----------       ----------
    Net deferred tax liabilities . . . . . .      $ (5,259)        $ (5,394)
                                                 ----------       ----------
                                                 ----------       ----------
</TABLE>

                                      -34-

<PAGE>

                         NORSTAN, INC. AND SUBSIDIARIES
             NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (CONTINUED)


NOTE 7 - INCOME TAXES (CONTINUED):

       The domestic and foreign components of income (loss) before the
cumulative effect of accounting change and provision for income taxes are as
follows (in thousands):

<TABLE>
<CAPTION>

                                               YEARS ENDED APRIL 30,
                                     ---------------------------------------
                                        1995           1994           1993
                                     ---------      ---------       --------
       <S>                           <C>            <C>             <C>
       Domestic. . . . . . . .        $11,363        $11,164         $9,230
       Foreign . . . . . . . .            409         (1,016)          (729)
                                     ---------      ---------       --------
                                      $11,772        $10,148         $8,501
                                     ---------      ---------       --------
                                     ---------      ---------       --------

</TABLE>

       The provision (benefit) for income taxes consisted of the following (in
thousands):

<TABLE>
<CAPTION>

                                                   YEARS ENDED APRIL 30,
                                           ------------------------------------
                                             1995           1994         1993
                                           --------       --------     --------
       <S>                                 <C>            <C>          <C>
       Current
         Domestic. . . . . . . . . . . .    $4,325         $3,144       $2,077
         Foreign . . . . . . . . . . . .       516           (369)           5
                                           --------       --------     --------
                                             4,841          2,775        2,082
                                           --------       --------     --------
       Deferred
         Domestic. . . . . . . . . . . .       179          1,382        1,512
         Foreign . . . . . . . . . . . .      (311)             4         (193)
                                           --------       --------     --------
                                              (132)         1,386        1,319
                                           --------       --------     --------
       Provision for income taxes. . . .    $4,709         $4,161       $3,401
                                           --------       --------     --------
                                           --------       --------     --------

</TABLE>

       The differences between the effective tax rate and income taxes computed
using the federal statutory rate were as follows:

<TABLE>
<CAPTION>
                                                    YEARS ENDED APRIL 30,
                                               ------------------------------
                                                1995       1994         1993
                                               ------     ------       ------
              <S>                              <C>        <C>          <C>
              Federal statutory rate . . . .     35%        34%          34%
              State income taxes, net of
                federal tax benefit. . . . .      4          4            4
              Other, net . . . . . . . . . .      1          3            2
                                               ------     ------       ------
                                                 40%        41%          40%
                                               ------     ------       ------
                                               ------     ------       ------

</TABLE>

                                      -35-

<PAGE>

                         NORSTAN, INC. AND SUBSIDIARIES
             NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (CONTINUED)


NOTE 8 - STOCK OPTIONS AND STOCK PLAN:

       The Company has adopted the 1986 Long-Term Incentive Plan of Norstan,
Inc. (1986 Plan), a stock plan which provides for the granting of non-qualified
stock options, incentive stock options, and restricted stock. The following is a
summary of activity of the 1986 Plan:

<TABLE>
<CAPTION>

                                                     YEARS ENDED APRIL 30,
                                                ------------------------------
                                                  1995       1994       1993
                                                --------   --------   --------
       <S>                                      <C>         <C>         <C>
       Options outstanding, beginning
         of year . . . . . . . . . . . . . .    340,212    337,212    357,200
       Granted . . . . . . . . . . . . . . .     55,000      3,000     10,000
       Exercised - at prices from
         $5.25 to $8.44 per share. . . . . .    (64,426)        -     (29,988)
       Forfeited . . . . . . . . . . . . . .     (8,586)        -          -
                                                --------   --------   --------
       Options outstanding, end of
         year. . . . . . . . . . . . . . . .    322,200    340,212    337,212
                                                --------   --------   --------
                                                --------   --------   --------

</TABLE>


       The 1986 Plan, as amended in fiscal 1994, provides for a maximum of
800,000 shares to be granted to key employees in the form of stock options or
restricted stock.  At April 30, 1995, options outstanding under the 1986 Plan
were exercisable to fiscal year 2005 at prices from $5.25 to $19.50 per share
and approximately 213,000 shares were available for future grant.  There were
322,200 options outstanding under the 1986 Plan at April 30, 1995, of which
options for approximately 236,000 shares were exercisable at that date.

       In 1987, the Company adopted the Directors' Stock Option Plan (1986
Directors' Plan).  The 1986 Directors' Plan provides for the granting of options
for 10,000 shares to each outside director of the Company upon election as a
director at a price equal to the market price on the date of grant, exercisable
at 20% per year and expiring after ten years. At April 30, 1995, options for
70,000 shares were outstanding and exercisable at prices ranging from $6.13 to
$15.25 per share. At April 30, 1995, 26,000 shares were available for future
grant under the 1986 Directors' Plan.

       The Company has maintained an Employee Stock Purchase and Bonus Plan (the
Plan) since 1980 which allows employees to set aside up to 10% of their earnings
for the purchase of shares of the Company's common stock.  Shares are purchased
annually under the Plan at a price equal to 85% of the market price on the last
day of the calendar year.  During fiscal 1995, 90,596 shares were issued under
the Plan and, at April 30, 1995, approximately 427,000 shares were available for
future issuance.

       The tax benefits associated with the exercise of stock options or
issuance of shares under the Plan, not related to expenses recognized for
financial reporting purposes, have been credited to capital in excess of par
value in the accompanying consolidated balance sheets.

                                      -36-

<PAGE>

                         NORSTAN, INC. AND SUBSIDIARIES
             NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (CONTINUED)


NOTE 8 - STOCK OPTIONS AND STOCK PLAN (CONTINUED):

       The Company has adopted a Restricted Stock Award Plan which provided for
the awarding of 150,000 shares of Company stock to selected employees.  In
addition, restricted stock can be granted under the 1986 Plan. Recipients of
restricted stock awards under these plans are not required to make any payments
for the stock or provide consideration other than the rendering of services.
Shares of stock awarded under the plans are subject to certain restrictions on
transfer and all or part of the shares awarded to an employee may be subject to
forfeiture upon the occurrence of certain events, including termination of
employment.  In fiscal 1995, 5,000 shares were awarded under the 1986 Plan.
Through April 30, 1995, 141,750 shares have been awarded under the Restricted
Stock Award Plan and 66,853 shares have been awarded under the 1986 Plan.  The
fair market value of the shares granted under these plans are generally
amortized over a four year period.  Amortization of $74,000, $146,000 and
$147,000 has been charged to operations in 1995, 1994 and 1993, respectively.

NOTE 9 - OTHER TRANSACTION:

       In May 1992, the Company sold its Omaha, Nebraska area ROLM customer base
to LinTel Systems. Included in the results of fiscal year 1993 is a pre-tax gain
of $225,000, or $.03 per share of net income, related to the sale of the Omaha
ROLM customer base.

NOTE 10 - COMMITMENTS AND CONTINGENCIES:

LEGAL PROCEEDINGS:

       The Company is involved in legal actions in the ordinary course of its
business. Although the outcomes of any such legal actions cannot be predicted,
in the opinion of management there is no legal proceeding pending against or
involving the Company for which the outcome is likely to have a material adverse
effect upon the consolidated financial position or results of operations of the
Company.

OPERATING LEASE COMMITMENTS:

       The Company and its subsidiaries conduct a portion of their operations in
leased facilities. Most of the leases require payment of maintenance, insurance,
taxes and other expenses in addition to the minimum annual rentals. Lease
expense, as recorded in the accompanying consolidated statements of operations,
was $8,661,000 in 1995, $8,319,000 in 1994 and $7,442,000 in 1993.

       Future minimum lease payments under noncancelable leases with initial or
remaining terms of one year or more were as follows at April 30, 1995 (in
thousands):

<TABLE>
<CAPTION>

               YEARS ENDING APRIL 30:
               --------------------------------------------------
               <S>                                        <C>
               1996. . . . . . . . . . . . . . .          $ 5,964
               1997. . . . . . . . . . . . . . .            4,544
               1998. . . . . . . . . . . . . . .            3,432
               1999. . . . . . . . . . . . . . .            2,116
               2000. . . . . . . . . . . . . . .            1,746
               Thereafter. . . . . . . . . . . .            1,558
                                                         --------
                   Net minimum lease payments. .          $19,360
                                                         --------
                                                         --------

</TABLE>

CUSTOMER COMMITMENTS:

       The Company has entered into sales contracts with certain customers
containing future performance obligations. Although the financial impact of
these performance obligations is not determinable, management believes they will
not have a material effect on the future operating results of the Company.

                                      -37-

<PAGE>

                         NORSTAN, INC. AND SUBSIDIARIES
             NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (CONTINUED)


NOTE 10 -- COMMITMENTS AND CONTINGENCIES (CONTINUED):

 SHAREHOLDER RIGHTS PLAN:

       In May 1988, the Board of Directors authorized a shareholder rights plan
which provides for a dividend distribution of one right for each outstanding
share of common stock to shareholders of record on June 13, 1988. The rights
will become exercisable in the event, with certain exceptions, an acquiring
party accumulates 20% or more of the voting power of the Company, or the
commencement of a tender or exchange offer which would result in the party
having beneficial ownership of 30% or more of the voting power of the Company.
Each right entitles the holder to purchase from the Company one share of common
stock at $25 per share, subject to adjustment. In addition, upon the occurrence
of certain events, holders of the rights will be entitled to purchase either the
Company's common stock at one-fourth of its market value or stock in an
acquiring party at one-half of its market value.

NOTE 11 -- OPERATIONS BY GEOGRAPHIC AREA:

       The following table sets forth the Company's operations by geographic
area as of and for the years ended April 30, 1995, 1994 and 1993 (in thousands):

<TABLE>
<CAPTION>

                                            1995          1994         1993
                                         ----------    ----------   ----------
       <S>                               <C>           <C>          <C>
       Revenues:
         United States . . . . . .        $262,235      $211,130     $177,732
         Canada. . . . . . . . . .          28,010        20,769       18,124
                                         ----------    ----------   ----------
                                          $290,245      $231,899     $195,856
                                         ----------    ----------   ----------
                                         ----------    ----------   ----------

       Net income (loss):
         United States . . . . . .        $  6,617      $  6,263     $  5,641
         Canada. . . . . . . . . .             446          (651)        (541)
                                         ----------    ----------   ----------
                                          $  7,063      $  5,612     $  5,100
                                         ----------    ----------   ----------
                                         ----------    ----------   ----------
       Identifiable Assets:
         United States . . . . . .        $143,443      $137,038     $108,963
         Canada. . . . . . . . . .          18,266        12,624       11,768
                                         ----------    ----------   ----------
                                          $161,709      $149,662     $120,731
                                         ----------    ----------   ----------
                                         ----------    ----------   ----------

</TABLE>

                                      -38-

<PAGE>
                         NORSTAN, INC. AND SUBSIDIARIES

                  SELECTED QUARTERLY FINANCIAL DATA (UNAUDITED)

                      (In Thousands, Except Per Share Data)

<TABLE>
<CAPTION>

                                 First        Second       Third        Fourth
                                 Quarter      Quarter      Quarter      Quarter
                                 -------      -------      -------      -------

1995
- ----
<S>                              <C>          <C>          <C>           <C>
Revenues                         $62,824      $71,998      $74,612      $80,811
                                 -------      -------      -------      -------
                                 -------      -------      -------      -------
Gross margin                     $19,736      $22,060      $22,421      $23,921
                                 -------      -------      -------      -------
                                 -------      -------      -------      -------
Operating income                 $ 2,332      $ 3,449      $ 3,524      $ 4,108
                                 -------      -------      -------      -------
                                 -------      -------      -------      -------

Net income                       $ 1,203      $ 1,869      $ 1,871      $ 2,120
                                 -------      -------      -------      -------
                                 -------      -------      -------      -------
Net income per common and
  common equivalent share        $   .28      $   .43      $   .43      $   .48
                                 -------      -------      -------      -------
                                 -------      -------      -------      -------

1994
- ----

Revenues                         $48,670      $57,442      $56,218      $69,569
                                 -------      -------      -------      -------
                                 -------      -------      -------      -------
Gross margin                     $16,928      $19,503      $18,650      $21,142
                                 -------      -------      -------      -------
                                 -------      -------      -------      -------
Operating income                 $ 1,931      $ 2,942      $ 2,883      $ 3,330
                                 -------      -------      -------      -------
                                 -------      -------      -------      -------
Net income                       $   625      $ 1,560      $ 1,608      $ 1,819
                                 -------      -------      -------      -------
                                 -------      -------      -------      -------
Net income per common and
  common equivalent share        $   .15      $   .37      $   .38      $   .42
                                 -------      -------      -------      -------
                                 -------      -------      -------      -------

</TABLE>

       Throughout each year, the income tax provision is recorded based upon
estimates of the overall expected tax rate for that year.

                                      -39-

<PAGE>

Item 9.   CHANGES IN AND DISAGREEMENTS WITH ACCOUNTANTS ON ACCOUNTING AND
          FINANCIAL DISCLOSURE.

     No changes in or disagreements with accountants have occurred within the
two-year period ended April 30, 1995, which required reporting on Form 8-K.

                                    PART III

Item 10.  DIRECTORS AND EXECUTIVE OFFICERS OF THE REGISTRANT.

     Information with respect to the directors and executive officers of the
Company, set forth under "Information Concerning Directors, Nominees and
Executive Officers" and under "Compliance with Section 16 (a)" in the Company's
definitive proxy statement for the annual meeting of shareholders to be held
September 20, 1995, is incorporated herein by reference.

Item 11.  EXECUTIVE COMPENSATION

     Information with respect to Executive Compensation set forth under
"Executive Compensation" in the Company's definitive proxy statement for the
annual meeting of shareholders to be held September 20, 1995, other than the
subsections captioned "Report of the Compensation and Stock Option Committee"
and "Performance Graph", is incorporated herein by reference.

Item 12.  SECURITY OWNERSHIP OF CERTAIN BENEFICIAL OWNERS AND MANAGEMENT.

     Information with respect to security ownership of certain beneficial owners
and management, set forth under "Beneficial Ownership of Principal Shareholders
and Management" in the Company's definitive proxy statement for the annual
meeting of shareholders to be held September 20, 1995, is incorporated herein by
reference.

Item 13.  CERTAIN RELATIONSHIPS AND RELATED TRANSACTIONS.

     Information with respect to certain relationships and related transactions,
set forth under "Information Concerning Directors, Nominees and Executive
Officers" and under "Certain Transactions" in the Company's definitive proxy
statement for the annual meeting of shareholders to be held September 20, 1995,
is incorporated herein by reference.

                                      -40-

<PAGE>

                                     PART IV

Item 14. EXHIBITS, FINANCIAL STATEMENT SCHEDULES AND REPORTS ON FORM 8-K.

(a)       FINANCIAL STATEMENTS, FINANCIAL STATEMENT SCHEDULES AND EXHIBITS.

          l.   Financial Statements

               See Index to Financial Statements and Financial Statement
               Schedules on page 21 of this report.

          2.   Financial Statement Schedules

               All schedules to the Consolidated Financial Statements normally
               required by the applicable accounting regulations are omitted
               since the required information is included in the Consolidated
               Financial Statements or the Notes thereto or is not applicable.

          3.   Exhibits

               See Index to Exhibits on page 44 of this report.

(b)       REPORTS ON FORMS 8-K.

          No reports on Form 8-K were filed by the Company during the last
          quarter of the fiscal year covered by this report.

                                      -41-


<PAGE>

                                   SIGNATURES

     Pursuant to the requirements of Section 13 or Section 15(d) of the
Securities Exchange Act of 1934, the registrant has duly caused this Report to
be signed on its behalf by the undersigned, thereunto duly authorized.

Dated:  July 27, 1995.


                                             NORSTAN, INC.
                                             Registrant



                                             By /s/ Paul Baszucki
                                               ---------------------------------
                                                 Paul Baszucki, Co-Chairman
                                                 of the Board and Chief
                                                 Executive Officer



                                             By /s/ Richard Cohen
                                               ---------------------------------
                                                Richard Cohen, Vice-Chairman
                                                of the Board and Chief
                                                Financial Officer (Principal
                                                Financial and Accounting
                                                Officer)

                                      -42-

<PAGE>

          Pursuant to the requirements of the Securities Exchange Act of 1934,
this report has been signed below by the following persons on behalf of the
registrant and in the capacities and on the dates indicated.


          Signature                                            Date
          ---------                                            ----

     /s/ Sidney R. Cohen                                    July 27, 1995
- --------------------------------------------------------
     Sidney R. Cohen, Co-Chairman of the Board
     and Director



     /s/ Paul Baszucki                                      July 27, 1995
- --------------------------------------------------------
     Paul Baszucki, Co-Chairman of the Board,
     Chief Executive Officer and Director



     /s/ Richard Cohen                                      July 27, 1995
- --------------------------------------------------------
     Richard Cohen, Vice-Chairman of the Board,
     Chief Financial Officer and Director
     (Principal Financial and Accounting Officer)



     /s/ Max A. Mayer                                       July 27, 1995
- --------------------------------------------------------
     Max A. Mayer, President,
     Chief Operating Officer and Director



     /s/ Winston E. Munson                                  July 27, 1995
- --------------------------------------------------------
     Winston E. Munson, Secretary
     and Director



     /s/ Robert K. Dahl                                     July 27, 1995
- --------------------------------------------------------
     Robert K. Dahl, Director



     /s/ Arnold Lehrman                                     July 27, 1995
- --------------------------------------------------------
     Arnold Lehrman, Director



     /s/ Connie M. Levi                                     July 27, 1995
- --------------------------------------------------------
     Connie M. Levi, Director



     /s/ Gerald D. Pint                                     July 27, 1995
- --------------------------------------------------------
     Gerald D. Pint, Director



     /s/ Stanley Schweitzer                                 July 27, 1995
- --------------------------------------------------------
     Stanley Schweitzer, Director



     /s/ Herbert F. Trader                                  July 27, 1995
- --------------------------------------------------------
     Herbert F. Trader, Director

                                      -43-

<PAGE>

                                  EXHIBIT INDEX


Exhibit
  No.     Description                                                       Page
- -------   -----------                                                       ----


 3(a)     Restated Articles of Incorporation of the Company, as
          amended [filed as Exhibit 3(a) to the Company's
          Annual Report on Form 10-K for the year ended
          April 30, 1988 (File No. 0-8141) and incorporated herein
          by reference].

 3(b)     Bylaws of the Company [filed as Exhibit 3(b) to the Company's
          Annual Report on Form 10-K for the year ended April 30, 1993
          (File No. 0-8141) and incorporated herein by reference].

 3(c)     Rights Agreement dated May 17, 1988 between Norstan, Inc.
          and Norwest Bank Minnesota, N.A. [filed as Exhibit 1 to
          the Company's Registration Statement on Form 8-A (File
          No. 0-8141) and incorporated herein by reference].

10(a)     Agreement for ROLM Authorized Distributors, effective
          July 27, 1993, between Norstan Communications, Inc. and
          ROLM Company [filed as Exhibit 10(a) to the Company's
          Annual Report on Form 10-K for the year ended April 30,
          1993 (File No. 0-8141) and incorporated herein by
          reference].

10(b)     Credit Agreement dated as of October 28, 1994, among
          Norstan, Inc., First Bank National Association, and
          Harris Trust and Savings Bank.

10(c)     Loan and Security Agreement dated April 29, 1993, between
          Norstan Financial Services, Inc. and Sanwa Business
          Credit Corporation [filed as Exhibit 10(b) to the
          Company's Current Report on Form 8-K, dated April 29,
          1993 (File No. 0-8141) and incorporated herein by
          reference]; First Amendment dated December 30, 1993.

(1)10(d)  1990 Employee Stock Purchase and Bonus Plan of Norstan,
          Inc., as amended [filed as Exhibit 10(d) to the Company's
          Annual Report on Form 10-K for the year ended April 30,
          1993 (File No. 0-8141) and incorporated herein by reference].

(1)10(e)  Norstan, Inc. 1986 Long-Term Incentive Plan, as amended
          [filed as Exhibit 10(e) to the Company's Annual Report on
          Form 10-K for the year ended April 30, 1993 (File No.
          0-8141) and incorporated herein by reference].

(1)10(f)  Norstan, Inc. Directors Stock Option Plan [filed as
          Exhibit 10(i) to the Company's Annual Report on Form
          10-K for the year ended April 30, 1987 (File No.
          0-8141) and incorporated herein by reference].

                                      -44-

<PAGE>

Exhibit
  No.       Description                                                     Page
- -------     -----------                                                     ----

(1)10(g)    Consulting Agreement dated March 4, 1995 between Sidney
            Cohen and Norstan, Inc.

(1)10(h)    Employment Agreement dated April 7, 1995 between Paul
            Baszucki and the Company.

(1)10(i)    Employment Agreement dated April 7, 1995 between
            Richard Cohen and the Company.

(1)10(j)    Employment Agreement dated April 7, 1995 between Max
            Mayer and the Company.

11          Statement Regarding Computation of Earnings Per Share           46

22          Subsidiaries of Norstan, Inc.                                   47

24          Consent of Independent Public Accountants                       48

27          Financial Data Schedule

A copy of any of the exhibits listed or referred to above will be furnished at a
reasonable cost to any shareholder of the Company, upon receipt of a written
request from such person for any such exhibit.  Such request should be sent to
Norstan, Inc., 605 North Highway 169, Twelfth Floor, Plymouth, Minnesota  55441,
Attention:  Investor Relations.

(1)     Items that are management contracts or compensatory plans or
arrangements required to be filed as an exhibit pursuant to Item 14(c) of this
Form 10-K.

                                      -45-


<PAGE>

                                CREDIT AGREEMENT


          THIS CREDIT AGREEMENT, dated as of October 28, 1994, is by and among
NORSTAN, INC., a Minnesota corporation (the "Borrower"), FIRST BANK NATIONAL
ASSOCIATION, a national banking association ("First Bank"), HARRIS TRUST AND
SAVINGS BANK, an Illinois banking corporation ("Harris"), and FIRST BANK
NATIONAL ASSOCIATION, a national banking association, one of the Banks, as agent
for the Banks (together with any successor thereto in such capacity, the
"Agent").

                                    RECITALS

          A.  The Borrower, First Bank National Association ("First Bank"),
Norwest Bank Minnesota, National Association ("Norwest") and The Daiwa Bank,
Limited ("Daiwa"), as "Banks," and the Agent are parties to a Credit Agreement
dated as of April 29, 1993, as amended by a First Amendment dated as of October
26, 1993, a Second Amendment dated as of March 1, 1994 and a Third Amendment to
Credit Agreement, First Amendment to Pledge and Security Agreement and Waiver
dated as of April 29, 1994 (as so amended, the "Existing Credit Agreement"),
pursuant to which said Banks made certain revolving credit facilities available
to the Borrower, said revolving credit facilities being further evidenced by
separate Revolving Notes of the Borrower in favor of each such Bank, each dated
April 29, 1993 (collectively, the "Existing Revolving Notes").

          B.  The Borrower's obligations under the Existing Credit Agreement and
the Existing Revolving Notes are secured by a Pledge and Security Agreement
dated as of April 29, 1993, as amended by said Third Amendment to Credit
Agreement, First Amendment to Pledge and Security Agreement and Waiver dated as
of April 29, 1994 (as so amended, the "Existing Security Agreement") given by
the Borrower in favor of the Agent for the benefit of the Agent and said Banks.

          C.  The Borrower's obligations under the Existing Credit Agreement and
the Existing Notes are guarantied by Norstan Financial Services, Inc., a
Minnesota corporation ("NFS"), Norstan Communications, Inc., a Minnesota
corporation, Norstan Network Services, Inc., a Minnesota corporation, and
Norstan Canada Inc. ("Norstan Canada"), a Minnesota corporation (collectively,
the "Guarantors") pursuant to separate Guaranties executed by each Guarantor in
favor of the Agent for benefit of said Banks, each dated as of April 29, 1993
(collectively, the "Existing Guaranties").

          D.  Norwest and Daiwa are, concurrently herewith, ceasing to be
"Banks" under the Existing Credit Agreement, and Harris desires to provide a
revolving credit facility to the Borrower upon the terms and conditions set
forth herein.

<PAGE>

          E.  The parties hereto desire to amend and restate the Existing Credit
Agreement and the Existing Revolving Note of First Bank, to terminate the
Existing Security Agreement and the security interest granted to the Agent
thereunder, and to cause the Existing Guaranties to be amended and restated in
their entireties.

          NOW, THEREFORE, in consideration of the premises and other good and
valuable consideration the receipt and adequacy of which is hereby acknowledged,
the parties hereto hereby agree that the Existing Credit Agreement be, and it
hereby is, amended and restated to read in full as follows:

                                    ARTICLE I

                        DEFINITIONS AND ACCOUNTING TERMS

          Section 1.1  DEFINED TERMS.  As used in this Agreement the following
terms shall have the following respective meanings (and such meanings shall be
equally applicable to both the singular and plural form of the terms defined, as
the context may require):

          "ACCOUNTS":  With respect to any Person, the aggregate unpaid
obligations of customers and other account debtors to such Person arising out of
the sale or lease of goods or rendition of services by such Person on an open
account or deferred payment basis.

          "ADJUSTED CD RATE":  With respect to each Interest Period applicable
to a CD Rate Advance, the sum (rounded upward, if necessary, to the next one
hundredth of one percent) of (a) the rate per annum obtained by dividing (i) the
CD Rate as of the first day of the Interest Period, by (ii) 1.00 minus the
Domestic Reserve Percentage, PLUS (b) the annual rate most recently estimated by
the Agent as the then current net annual assessment rate payable by the Agent to
the Federal Deposit Insurance Corporation (or any successor) for insuring time
deposits made in Dollars at the Agent's domestic offices, PLUS (c) the cost
(converted to an equivalent rate per annum) of customary brokerage fees incurred
by the Agent in obtaining funds by the sale of its negotiable certificates of
deposit.

          "ADJUSTED EURODOLLAR RATE":  With respect to each Interest Period
applicable to a Eurodollar Rate Advance, the rate (rounded upward, if necessary,
to the next one hundredth of one percent) determined by dividing the Eurodollar
Rate for such Interest Period by 1.00 minus the Eurodollar Reserve Percentage.

          "ADJUSTED LEVERAGE RATIO":  At the time of any determination, the
ratio of (a) Total Indebtedness less Indebtedness of NFS to (b) Tangible Net
Worth.

                                       -2-

<PAGE>

          "ADVANCE":  Any portion of the outstanding Revolving Loans by a Bank
as to which the Borrower elected one of the available interest rate options and,
if applicable, an Interest Period.  An Advance may be a CD Rate Advance, a
Eurodollar Rate Advance or a Reference Rate Advance.

          "AFFILIATE":  When used with reference to any Person, (a) each Person
that, directly or indirectly, controls, is controlled by or is under common
control with, the Person referred to, (b) each Person which beneficially owns or
holds, directly or indirectly, five percent or more of any class of voting stock
of the Person referred to (or if the Person referred to is not a corporation,
five percent or more of the equity interest), (c) each Person, five percent of
more of the voting stock (or if such Person is not a corporation, five percent
or more of the equity interest) of which is beneficially owned or held, directly
or indirectly, by the Person referred to, and (d) each of such Person's
officers, directors, joint venturers and partners.  The term control (including
the terms "controlled by" and "under common control with") means the possession,
directly, of the power to direct or cause the direction of the management and
policies of the Person in question.

          "AGENT":  As defined in the opening paragraph hereof.

          "AGENT FEE":  As defined in Section 2.16 (a).

          "AGGREGATE COMMERCIAL PAPER SUBLIMITS":  As of any date, the sum of
the Commercial Paper Sublimits of all the Banks.

          "AGGREGATE REVOLVING COMMITMENT AMOUNTS":  As of any date, the sum of
the Revolving Commitment Amounts of all the Banks on such date.

          "AGGREGATE REVOLVING OUTSTANDINGS":  As of any date, the sum of the
Revolving Outstandings of all Banks on such date.

          "AGGREGATE STANDBY LETTER OF CREDIT SUBLIMITS":  As of any date, the
sum of the Standby Letter of Credit Sublimits of all the Banks on such date.

          "AGREEMENT TO ADD ADDITIONAL COMPANY":  The Agreement to Add
Additional Company dated as of April 29, 1993 between the Borrower, First Bank,
Mitsubishi Bank and Trust Company of New York, as Depositary, and FBS Capital
Markets Group, a division of First Bank, as Placement Agent, as the same may be
amended, supplemented or restated from time to time.

          "APPLICABLE LENDING OFFICE":  For each Bank and for each type of
Advance, the office of such Bank identified pursuant to Section 9.4 or such
other domestic or foreign office of such Bank (or of an Affiliate of such Bank)
as such Bank may specify from time to time to the Agent and the Borrower as the
office by which its Advances of such type are to be made and maintained.

                                       -3-

<PAGE>

          "APPLICABLE MARGIN":  With respect to:

               (a) Reference Rate Advances -- 0%.

               (b) CD Rate Advances -- 1.3125%.

               (c) Eurodollar Rate Advances -- 1.3125%

          "AVAILABLE CASH FLOW":  With respect to any Person for any period, the
pre-tax income of that Person during that period, PLUS (a) the sum of (i) any
depreciation or amortization claimed by that Person with respect to that period,
(ii) any interest expense paid by that Person during such period, (iii) any
increase in that Person's accounts payable and accrued expenses during such
period, (iv) any decrease in that Person's Accounts and Inventory during such
period, (v) any extraordinary or non-cash expenses paid by that Person during
that period, (vi) any decrease in that Person's costs and estimated earnings in
excess of billings during that period, and (vii) any increase in that Person's
billings in excess of costs and estimated earnings during that period, LESS (b)
the sum of (i) any decrease in that Person's accounts payable and accrued
expenses during such period, (ii) any increase in that Person's Accounts and
Inventory during such period, (iii) any extraordinary or non-cash income claimed
by that Person during that period, (iv) any increase in that Person's costs and
estimated earnings in excess of billings during that period, and (v) any
decrease in that Person's billings in excess of costs and estimated earnings
during that period, all determined on a consolidated basis in accordance with
GAAP.  For purposes of the foregoing, Inventory shall be valued on the basis of
the cost or current market value, whichever is lower.

          "BANK":  First Bank, Harris and any Transferee which becomes a "Bank"
hereunder by assignment in accordance with Section 9.6.

          "BORROWER":  As defined in the opening paragraph hereof.

          "BORROWER LOAN DOCUMENTS":  This Agreement and the Revolving Notes.

          "BOARD":  The Board of Governors of the Federal Reserve System or any
successor thereto.

          "BUSINESS DAY":  Any day (other than a Saturday, Sunday or legal
holiday in the State of Minnesota) on which national banks are permitted to be
open in Minneapolis, Minnesota, and Chicago, Illinois.

          "CAPITAL EXPENDITURES":  For any period, the sum of all amounts that
would, in accordance with GAAP, be included as additions to property, plant and

                                       -4-

<PAGE>

equipment on a consolidated statement of cash flows for the Borrower during such
period, in respect of (a) the acquisition, construction, improvement,
replacement or betterment of land, buildings, machinery, equipment or of any
other fixed assets or leaseholds, (b) to the extent related to and not included
in (a) above, materials, contract labor (excluding expenditures properly
chargeable to repairs or maintenance in accordance with GAAP), and (c) other
capital expenditures and other uses recorded as capital expenditures or similar
terms having substantially the same effect (including expenditures for
nonrecurrent tangible assets such as software).

          "CAPITALIZED LEASE":  A lease of (or other agreement conveying the
right to use) real or personal property with respect to which at least a portion
of the rent or other amounts thereon constitute Capitalized Lease Obligations.

          "CAPITALIZED LEASE OBLIGATIONS":  As to any Person, the obligations of
such Person to pay rent or other amounts under a lease of (or other agreement
conveying the right to use) real or personal property which obligations are
required to be classified and accounted for as a capital lease on a balance
sheet of such Person under GAAP (including Statement of Financial Accounting
Standards No. 13 of the Financial Accounting Standards Board) and, for purposes
of this Agreement, the amount of such obligations shall be the capitalized
amount thereof, determined in accordance with GAAP (including such Statement
No. 13).

          "CD RATE":  With respect to any CD Rate Advance for any Interest
Period applicable thereto (a) the rate per annum for negotiable certificates of
deposit having a maturity comparable to the Interest Period for the related CD
Rate Advance as such rate is released by the Board as reported on page 120 (or
other applicable page) of the Telerate Systems, Inc. screen under the heading
"Certs of Deposit" on the first day of such Interest Period; but if by 10:00
A..M.  (Minneapolis time) on such day no such rate is reported, then (b) the
arithmetic average per annum dealer bid rate (rounded upward, if necessary, to
the next higher one hundredth of one percent) determined by the Agent without
mark-up on the basis of quotations received by the Agent from three
certificate-of-deposit dealers of recognized standing (or if such quotations are
unavailable, then on the basis of other sources reasonably selected by the
Agent) as of such day for the purchase at face value of negotiable certificates
of deposit of the Agent denominated in U.S. dollars having a maturity comparable
to such Interest Period and in an amount approximately equal to the Advance of
the Agent to which such Interest Period is to apply.

          "CD RATE ADVANCE":  An Advance with respect to which the interest rate
is determined by reference to the Adjusted CD Rate.

          "CLOSING DATE":  October 28, 1994

          "CODE":  The Internal Revenue Code of 1986, as amended.

                                       -5-
<PAGE>

          "COMMERCIAL PAPER LETTER OF CREDIT":  The Commercial Paper Letter of
Credit issued by First Bank for the accounts of the Borrower and other Companies
pursuant to the Commercial Paper Program.

          "COMMERCIAL PAPER NOTE":  A promissory note of the Borrower issued
pursuant to the Commercial Paper Program.

          "COMMERCIAL PAPER PROGRAM":  The Midwest Commercial Paper-SM- I
program of First Bank, as amended, supplemented and in effect from time to time.

          "COMMERCIAL PAPER PROGRAM DOCUMENTS":  Collectively, the Agreement to
Add Additional Company, the Covenant Rider, the Placement Agent Letter
Agreement, the Depositary Agreement dated as of February 1, 1989, between First
Bank, Mitsubishi Bank Trust Company of New York, as Depositary, and certain
Companies parties thereto, including the Borrower, the Letter of Credit
Agreement dated as of February 1, 1989 between First Bank and said Companies,
the Placement Agreement dated as of February 1, 1989 between First Bank and FBS
Capital Markets Group as Placement Agent, and the Commercial Paper Letter of
Credit, as said documents may be amended, supplemented, restated, extended or
renewed from time to time, and any other documents related thereto.

          "COMMERCIAL PAPER SUBLIMIT":  With respect to a Bank, initially the
amount set opposite such Bank's name on Exhibit 1.1A hereto as its Commercial
Paper Sublimit, but as the same may be from time to time reduced pursuant to
Section 2.12.

          "CONTINGENT OBLIGATION":  With respect to any Person at the time of
any determination, without duplication, any obligation, contingent or otherwise,
of such Person guaranteeing or having the economic effect of guaranteeing any
Indebtedness of any other Person (the "primary obligor") in any manner, whether
directly or otherwise: (a) to purchase or pay (or advance or supply funds for
the purchase or payment of) such Indebtedness or to purchase (or to advance or
supply funds for the purchase of) any direct or indirect security therefor, (b)
to purchase property, securities or services for the purpose of assuring the
owner of such Indebtedness of the payment of such Indebtedness, (c) to maintain
working capital, equity capital or other financial statement condition of the
primary obligor so as to enable the primary obligor to pay such Indebtedness or
otherwise to protect the owner thereof against loss in respect thereof, or (d)
entered into for the purpose of assuring in any manner the owner of such
Indebtedness of the payment of such Indebtedness or to protect the owner against
loss in respect thereof; PROVIDED, that the term "Contingent Obligation" shall
not include endorsements for collection or deposit, in each case in the ordinary
course of business.

                                       -6-

<PAGE>

          "CONTRACT DEBT":  With respect to any Person, (a) Indebtedness of that
Person for borrowed money, (b) any other Indebtedness of that Person evidenced
by notes, bonds, debentures, guaranties or similar obligations (including
Capitalized Leases, Commercial Paper Notes and reimbursement obligations
hereunder with respect to Standby Letters of Credit), and (c) any other
Indebtedness of that Person that by its terms was not required to be paid in
full within 60 days after it was incurred.

          "CONTRACT DEBT PAYMENTS":  With respect to a period of four successive
fiscal quarters, the sum of (a) all payments of principal and interest actually
paid by that Person during that period on Contract Debt, and (b) all Letter of
Credit Fees actually paid by that Person during that period; PROVIDED, HOWEVER,
that payment of the principal balance of any Revolving Note or any Commercial
Paper Note shall not constitute a Contract Debt Payment for purposes of this
Agreement.

          "COVENANT RIDER":  The Covenant Rider dated as of April 29, 1993
between the Borrower and First Bank, as the same may be amended, supplemented or
restated from time to time.

          "CURRENT ASSETS":  As of any date, the consolidated current assets of
the Borrower, determined in accordance with GAAP.

          "CURRENT LIABILITIES":  As of any date, the consolidated current
liabilities of the Borrower, determined in accordance with GAAP.

          "CURRENT RATIO":  As of any determination, the ratio of (a) Current
Assets to (b) Current Liabilities.

          "DEBT SERVICE RATIO":  As of the end of any fiscal quarter of the
Borrower, the ratio of the Available Cash Flow of the Borrower and its
Subsidiaries other than NFS during the period of four successive fiscal quarters
ending on that quarter-end to the Contract Debt Payments of the Borrower and its
Subsidiaries other than NFS during that four-quarter period, all determined on a
consolidated basis.

          "DEFAULT":  Any event which, with the giving of notice (whether such
notice is required under Section 7.1, or under some other provision of this
Agreement, or otherwise) or lapse of time, or both, would constitute an Event of
Default.

          "DOLLARS" and "$":  Lawful money of the United States of America.

          "DOMESTIC RESERVE PERCENTAGE":  As of any day, that percentage
(expressed as a decimal) which is in effect on such day, as prescribed by the
Board for determining the maximum reserve requirement (including without
limitation any

                                       -7-
<PAGE>

basic, supplemental or emergency reserves) for a member bank of the Federal
Reserve System, with deposits comparable in amount to those held by the Agent,
in respect of new non-personal time deposits in dollars having a maturity
comparable to the related Interest Period and in an amount of $100,000 or more.
The rate of interest applicable to any outstanding CD Rate Advance shall be
adjusted automatically on and as of the effective date of any change in the
Domestic Reserve Percentage.

          "ERISA":  The Employee Retirement Income Security Act of 1974, as
amended.

          "ERISA AFFILIATE":  Any trade or business (whether or not
incorporated) that is a member of a group of which the Borrower is a member and
which is treated as a single employer under Section 414 of the Code.

          "EURODOLLAR BUSINESS DAY":  A Business Day which is also a day for
trading by and between banks in United States dollar deposits in the interbank
Eurodollar market and a day on which banks are open for business in New York
City.

          "EURODOLLAR RATE":  With respect to each Interest Period applicable to
a Eurodollar Rate Advance, (a) the per annum Eurodollar rate (LIBOR) for United
States dollars displayed on the Telerate Systems, Inc. screen, page 3750 (or
other applicable page), two Eurodollar Business Days prior to the first day of
such Interest Period; but if by 10:00 A.M. (Minneapolis time) on such day no
such rate is reported, then (b) the interest rate per annum (rounded upward, if
necessary, to the next one-sixteenth of one percent) at which United States
dollar deposits are offered to the Agent in the interbank Eurodollar market two
Eurodollar Business Days prior to the first day of such Interest Period for
delivery in Immediately Available Funds on the first day of such Interest Period
and in an amount approximately equal to the Advance by the Agent to which such
Interest Period is to apply as determined by the Agent and for a maturity
comparable to the Interest Period.

          "EURODOLLAR RATE ADVANCE":  An Advance with respect to which the
interest rate is determined by reference to the Adjusted Eurodollar Rate.

          "EURODOLLAR RESERVE PERCENTAGE":  As of any day, that percentage
(expressed as a decimal) which is in effect on such day, as prescribed by the
Board for determining the maximum reserve requirement (including any basic,
supplemental or emergency reserves) for a member bank of the Federal Reserve
System, with deposits comparable in amount to those held by the Agent, in
respect of "Eurocurrency Liabilities" as such term is defined in Regulation D of
the Board. The rate of interest applicable to any outstanding Eurodollar Rate
Advances shall be adjusted automatically on and as of the effective date of any
change in the Eurodollar Reserve Percentage.

                                       -8-
<PAGE>

          "EVENT OF DEFAULT":  Any event described in Section 7.1.

          "EXISTING CREDIT AGREEMENT":  As such term is defined in Recital A of
this Agreement.

          "EXISTING GUARANTIES":  As such term is defined in Recital C of this
Agreement.

          "EXISTING REVOLVING NOTES":  As such term is defined in Recital A of
this Agreement.

          "EXISTING SECURITY AGREEMENT":  As such term is defined in Recital B
of this Agreement.

          "FEDERAL FUNDS RATE":  For any day, the rate per annum (rounded
upwards, if necessary, to the nearest 1/100 of 1%) equal to the weighted average
of the rates on overnight Federal funds transactions with members of the Federal
Reserve System arranged by Federal funds brokers on such day, as published by
the Federal Reserve Bank of New York on the Business Day next succeeding such
day, PROVIDED that (a) if the day for which such rate is to be determined is not
a Business Day, the Federal Funds Rate for such day shall be such rate on such
transactions on the next preceding Business Day as so published on the next
succeeding Business Day and (b) if such rate is not so published for any
Business Day, the Federal Funds Rate for such Business Day shall be the average
rate quoted to First Bank on such Business Day on such transactions as
determined by the Agent.

          "FIRST BANK":  As such term is defined in opening paragraph of this
Agreement.

          "FIRST BANK FEES":  As defined in Section 2.16 (b).

          "FIRST BANK/NFS LOAN DOCUMENTS":  Collectively, the Credit Agreement
dated as of June 30, 1992 between NFS and First Bank and all other "Loan
Documents" as defined therein, as amended and as any of said documents may be
further amended, modified or supplemented from time to time.

          "GAAP":  Generally accepted accounting principles set forth in the
opinions and pronouncements of the Accounting Principles Board of the American
Institute of Certified Public Accountants and statements and pronouncements of
the Financial Accounting Standards Board or in such other statements by such
other entity as may be approved by a significant segment of the accounting
profession, which are applicable to the circumstances as of any date of
determination.

          "GUARANTORS":  As such term is defined in Recital C of this Agreement.

                                       -9-
<PAGE>

          "GUARANTY":  A guaranty in the form of Exhibit 1.1B hereto.

          "HARRIS":  As such term is defined in the opening paragraph hereof.

          "HOLDING ACCOUNT":  A deposit account belonging to the Agent for the
benefit of the Banks into which the Borrower may be required to make deposits
pursuant to the provisions of this Agreement, such account to be under the sole
dominion and control of the Agent and not subject to withdrawal by the Borrower,
with any amounts therein to be held for application toward the repayment to
First Bank of any drawings made under the Commercial Paper Letter of Credit for
payment of any outstanding Commercial Paper Notes and any drawings made under
any Standby Letter of Credit.  The Holding Account shall be a money market
savings account or substantial equivalent (or other appropriate investment
medium as the Borrower may from time to time request and to which the Agent in
its sole discretion shall have consented) and shall bear interest in accordance
with the terms of similar accounts held by the Agent for its customers.

          "IMMEDIATELY AVAILABLE FUNDS":  Federal funds or other immediately
available funds.

          "INDEBTEDNESS":  With respect to any Person at the time of any
determination, without duplication, all obligations, contingent or otherwise, of
such Person which in accordance with GAAP should be classified upon the balance
sheet of such Person as liabilities, but in any event including: (a) all
obligations of such Person for borrowed money, (b) all obligations of such
Person evidenced by bonds, debentures, notes or other similar instruments, (c)
all obligations of such Person upon which interest charges are customarily paid
or accrued, (d) all obligations of such Person under conditional sale or other
title retention agreements relating to property purchased by such Person, (e)
all obligations of such Person issued or assumed as the deferred purchase price
of property or services, (f) all obligations of others secured by any Lien on
property owned or acquired by such Person, whether or not the obligations
secured thereby have been assumed, (g) all Capitalized Lease Obligations of such
Person, (h) all obligations of such Person in respect of interest rate
protection agreements, (i) all obligations of such Person, actual or contingent,
as an account party in respect of letters of credit or bankers' acceptances, (j)
all obligations of any partnership or joint venture as to which such Person is
or may become personally liable, and (k) all Contingent Obligations of such
Person to the extent that such Contingent Obligations are or should be
classified as liabilities on the balance sheet of such Person in accordance with
GAAP.

          "INTEREST PERIOD":  (a)  With respect to each Eurodollar Rate Advance,
the period commencing on the date of such Advance or on the last day of the
immediately preceding Interest Period, if any, applicable to an outstanding
Advance

                                      -10-
<PAGE>

and ending one, two, three or six months thereafter, as the Borrower may elect
in the applicable notice of borrowing, continuation or conversion; PROVIDED
THAT:

               (i)  Any Interest Period that would otherwise end on a day which
     is not a Eurodollar Business Day shall be extended to the next succeeding
     Eurodollar Business Day unless such Eurodollar Business Day falls in
     another calendar month, in which case such Interest Period shall end on the
     next preceding Eurodollar Business Day;

               (ii)  Any Interest Period that begins on the last Eurodollar
     Business Day of a calendar month (or a day for which there is no
     numerically corresponding day in the calendar month at the end of such
     Interest Period) shall end on the last Eurodollar Business Day of a
     calendar month; and

               (iii)  No Interest Period may be selected that would end after
     the Revolving Commitment Ending Date,

     (b)  With respect to each CD Rate Advance, the period commencing on the
date of such Advance or on the last day of the immediately preceding Interest
Period, if any, applicable to an outstanding Advance and ending 30, 60, 90 or
180 days thereafter, as the Borrower may elect in the applicable notice of
borrowing, continuation or conversion; PROVIDED THAT:

               (i) Any Interest Period that would otherwise end on a day which
     is not a Business Day shall be extended to the next succeeding Business
     Day;  and

               (ii)  No Interest Period may be selected that would end after the
     Revolving Commitment Ending Date.

          "INVENTORY":  With respect to any Person, goods held for sale or lease
or to be furnished under contracts of service by such entity, raw materials, and
work in process or materials used or consumed in the business of such Person.

          "INVESTMENT":  The acquisition, purchase, making or holding of any
stock or other security, any loan, advance, contribution to capital, extension
of credit (except for trade and customer accounts receivable for inventory sold
or services rendered in the ordinary course of business and payable in
accordance with customary trade terms), any acquisitions of real or personal
property (other than real and personal property acquired in the ordinary course
of business) and any purchase or commitment or option to purchase stock or other
debt or equity securities of or any interest in another Person or any integral
part of any business or the assets comprising such business or part thereof.
The amount of any Investment shall be the original cost of such Investment plus
the cost of all additions thereto, without

                                      -11-
<PAGE>

any adjustments for increases or decreases in value, or write-ups, write-downs
or write-offs with respect to such Investment.

          "LETTER OF CREDIT FEE":  As defined in Section 2.14.

          "LEVERAGE RATIO":  At the time of any determination, the ratio of (a)
Total Indebtedness to (b) Tangible Net Worth.

          "LIEN":  With respect to any Person, any security interest, mortgage,
pledge, lien, charge, encumbrance, title retention agreement or analogous
instrument or device (including the interest of each lessor under any
Capitalized Lease), in, of or on any assets or properties of such Person, now
owned or hereafter acquired, whether arising by agreement or operation of law.

          "LOAN DOCUMENTS":  This Agreement, the Revolving Notes and the
Guaranties.

          "MAJORITY BANKS":  At any time, Banks holding at least 100% of the
aggregate unpaid principal amount of the Revolving Notes or, if no Revolving
Loans are at the time outstanding hereunder, Banks holding at least 100% of the
Aggregate Revolving Commitment Amounts.

          "MULTIEMPLOYER PLAN":  A multiemployer plan, as such term is defined
in Section 4001 (a) (3) of ERISA, which is maintained (on the Closing Date,
within the five years preceding the Closing Date, or at any time after the
Closing Date) for employees of the Borrower or any ERISA Affiliate.

          "NFS":  As such term is defined in Recital C of this Agreement.

          "NFS LEASE ACCOUNT":  An Account arising from a lease of Inventory by
NFS.

          "NFS TANGIBLE NET WORTH":  As of any date of determination, the sum of
the amounts set forth (or that, in accordance with GAAP, would be set forth) on
the balance sheet of NFS as the sum of the common stock, preferred stock,
additional paid-in capital and retained earnings of NFS (excluding treasury
stock), LESS the book value of all assets of NFS that would be treated as
intangibles under GAAP, including all such items as goodwill, trademarks, trade
names, service marks, copyrights, patents, licenses, unamortized debt discount
and expenses and the excess of the purchase price of the assets of any business
acquired by NFS over the book value of such assets.

          "NFS TOTAL GROSS INVESTMENT":  As of any date of determination, NFS's
total gross investment in Accounts, including those for which NFS has
established a specific reserve.

                                      -12-
<PAGE>

          "NFS TOTAL RESERVE":  As of any date of determination, the total
amount reserved by NFS to cover unpaid Accounts, including amounts reserved to
cover specific unpaid Accounts.

          "NFS TOTAL SENIOR DEBT":  As of any date of determination, all
Indebtedness of NFS other than Subordinated Debt of NFS.

          "NORSTAN CANADA":  As such term is defined in Recital C of this
Agreement.

          "NORSTAN CANADA LEASE ACCOUNT":  An Account arising from a lease of
Inventory by Norstan Canada.

          "OBLIGATIONS":  The Borrower's obligations in respect of the due and
punctual payment of principal and interest (including, without limitation and to
the extent permitted by law, interest accruing after the commencement of a case
by or against the Borrower under the Bankruptcy Code (Title 11 of the United
States Code)) on the Revolving Notes and Unpaid Drawings when and as due,
whether by acceleration or otherwise and all fees (including Unused Revolving
Commitment Fees and Letter of Credit fees), expenses, indemnities, reimbursement
and other obligations of the Borrower under this Agreement, any other Borrower
Loan Document, the Commercial Paper Program Documents and any letter of credit
application and reimbursement agreement executed and delivered by the Borrower
to First Bank in connection with the issuance of a Standby Letter of Credit  as
provided in Section 2.9A, in all cases whether now existing or hereafter arising
or incurred.

          "OTHER REVOLVING LOAN":  As defined in Section 2.1.

          "PBGC":  The Pension Benefit Guaranty Corporation, established
pursuant to Subtitle A of Title IV of ERISA, and any successor thereto or to the
functions thereof.

          "PERSON":  Any natural person, corporation, partnership, joint
venture, firm, association, trust, unincorporated organization, government or
governmental agency or political subdivision or any other entity, whether acting
in an individual, fiduciary or other capacity.

          "PLACEMENT AGENT FEES":  As defined in Section 2.16 (c).

          "PLACEMENT AGENT LETTER AGREEMENT":  The letter agreement dated April
29, 1993 between the Borrower and the FBS Capital Markets Group, a division of
First Bank, as Placement Agent, as the same may be amended, modified or restated
from time to time.

                                      -13-
<PAGE>

          "PLAN":   Each employee benefit plan (whether in existence on the
Closing Date or thereafter instituted), as such term is defined in Section 3 of
ERISA, maintained for the benefit of employees, officers or directors of the
Borrower or of any ERISA Affiliate.

          "PROHIBITED TRANSACTION":  The respective meanings assigned to such
term in Section 4975 of the Code and Section 406 of ERISA.

          "PROPERTIES":  Any right or interest in or to property of any kind,
whether real, personal or mixed and whether tangible or intangible.

          "REFERENCE RATE":  The rate of interest from time to time publicly
announced by the Agent as its "reference rate."  The Agent may lend to its
customers at rates that are at, above or below the Reference Rate.  For purposes
of determining any interest rate hereunder or under any other Loan Document
which is based on the Reference Rate, such interest rate shall change as and
when the Reference Rate shall change.

          "REFERENCE RATE ADVANCE":  An Advance with respect to which the
interest rate prior to maturity is determined by reference to the Reference
Rate.

          "REGULATORY CHANGE":  Any change after the Closing Date in federal,
state or foreign laws, regulations, guidelines or orders or the adoption or
making after such date of any interpretations, directives or requests applying
to a class of banks including any Bank under any federal, state or foreign laws,
regulations, guidelines or orders (whether or not having the force of law) by
any court or governmental or monetary authority charged with the interpretation
or administration thereof.

          "REPORTABLE EVENT":  A reportable event as defined in Section 4043 of
ERISA and the regulations issued under such Section, with respect to a Plan,
excluding, however, such events as to which the PBGC by regulation has waived
the requirement of Section 4043(a) of ERISA that it be notified within 30 days
of the occurrence of such event, PROVIDED that a failure to meet the minimum
funding standard of Section 412 of the Code and of Section 302 of ERISA shall be
a Reportable Event regardless of the issuance of any such waivers in accordance
with Section 412(d) of the Code.

          "RESTRICTED PAYMENTS":  With respect to the Borrower, collectively,
all dividends or other distributions of any nature (cash, securities other than
common stock of the Borrower, assets or otherwise), and all payments on any
class of equity securities (including warrants, options or rights therefor)
issued by the Borrower, whether such securities are authorized or outstanding on
the Closing Date or at any

                                      -14-
<PAGE>

time thereafter and any redemption or purchase of, or distribution in respect
of, any of the foregoing, whether directly or indirectly.

          "REVOLVING COMMITMENT":  With respect to a Bank, the agreement of such
Bank to make Revolving Loans to the Borrower in an aggregate principal amount
outstanding at any time not to exceed such Bank's Revolving Commitment Amount
upon the terms and subject to the conditions and limitations of this Agreement.

          "REVOLVING COMMITMENT AMOUNT":  With respect to a Bank, initially the
amount set opposite such Bank's name on Exhibit 1.1A hereto as its Revolving
Commitment Amount, but as the same may be from time to time reduced as provided
in Exhibit 1.1A and in Section 2.12.

          "REVOLVING COMMITMENT ENDING DATE":  As defined in Section 2.18.

          "REVOLVING COMMITMENT PERCENTAGE":  With respect to any Bank, the
percentage equivalent of a fraction, the numerator of which is the Revolving
Commitment Amount of such Bank and the denominator of which is the Aggregate
Revolving Commitment Amounts.

          "REVOLVING LOAN":  As defined in Section 2.1.

          "REVOLVING LOAN DATE":  The date of the making of any Revolving Loans
hereunder.

          "REVOLVING NOTE":  A promissory note of the Borrower in the form of
Exhibit 1.1C hereto.

          "REVOLVING OUTSTANDINGS":  As of any date of determination with
respect to any Bank, the sum of (a) the aggregate unpaid principal balance of
Advances outstanding under such Bank's Note on such date, (b) an amount equal to
the aggregate amount of Commercial Paper Notes outstanding on such date
(including any Commercial Paper Notes issued prior to the Effective Date which
are outstanding on such date) multiplied by such Bank's Revolving Commitment
Percentage, (c) an amount equal to the aggregate stated amount of Standby
Letters of Credit outstanding on such date (including any Standby Letters of
Credit issued prior to the Effective Date which are outstanding on such date)
multiplied by such Bank's Revolving Commitment Percentage, and (d) an amount
equal to the aggregate amount of Unpaid Drawings on such date (after applying
any funds held in the Holding Account to the payment thereof) multiplied by such
Bank's Revolving Commitment Percentage.

          "REVOLVING OUTSTANDINGS PERCENTAGE":  As of any date of determination
with respect to any Bank, the percentage equivalent of a fraction the numerator
of

                                      -15-
<PAGE>

which is the Revolving Outstandings of such Bank on such date and the
denominator of which is the Aggregate Revolving Outstandings on such date.
          "STANDBY LETTER OF CREDIT":  A standby letter of credit issued by
First Bank for the account of the Borrower pursuant to Sections 2.8A, 2.9A and
2.10A of this Agreement.

          "STANDBY LETTER OF CREDIT SUBLIMIT":  With respect to a Bank,
initially the amount set opposite such Bank's name on Exhibit 1.1A hereto as its
Standby Letter of Credit Sublimit, but as the same may be from time to time
reduced pursuant to Section 2.12.

          "SUBORDINATED DEBT":  Any Indebtedness of the Borrower or any
Subsidiary, now existing or hereafter created, incurred or arising, which is
subordinated in right of payment to the payment of the Obligations in a manner
and to an extent (a) that Majority Banks have approved in writing prior to the
creation of such Indebtedness, or (b) as to any Indebtedness of the Borrower or
any Subsidiary existing on the date of this Agreement, that Majority Banks have
approved as Subordinated Debt in a writing delivered by Majority Banks to the
Borrower on or prior to the Closing Date.

          "SUBSIDIARY":  Any corporation or other entity of which securities or
other ownership interests having ordinary voting power for the election of a
majority of the board of directors or other Persons performing similar functions
are owned by the Borrower either directly or through one or more Subsidiaries.

          "TANGIBLE NET WORTH":  As of any date of determination, the sum of the
amounts set forth on the consolidated balance sheet of the Borrower as the sum
of the common stock, preferred stock, additional paid-in capital, retained
earnings, unamortized cost of stock and foreign currency translation adjustments
of the Borrower (excluding treasury stock), LESS the book value of all assets of
the Borrower and its Subsidiaries that would be treated as intangibles under
GAAP, including all such items as goodwill, trademarks, trade names, service
marks, copyrights, patents, licenses, unamortized debt discount and expenses and
the excess of the purchase price of the assets of any business acquired by the
Borrower or any of its Subsidiaries over the book value of such assets.

          "TERMINATION DATE":  The earliest of (a) the Revolving Commitment
Ending Date, (b) the date on which the Revolving Commitments are terminated
pursuant to Section 7.2 hereof or (c) the date on which the Revolving Commitment
Amounts are reduced to zero pursuant to Section 2.12 hereof.

          "TOTAL INDEBTEDNESS":  At the time of any determination, the amount,
on a consolidated basis, of all Indebtedness of the Borrower and its
Subsidiaries as determined in accordance with GAAP.

                                      -16-
<PAGE>

          "UNPAID DRAWING":  As defined in Section 2.11.

          "UNPAID DRAWING REPAYMENT LOAN":  As defined in Section 2.1.

          "UNUSED REVOLVING COMMITMENT":  With respect to any Bank as of any
date of determination, the amount by which such Bank's Revolving Commitment
Amount exceeds such Bank's Revolving Outstandings on such date.

          "UNUSED REVOLVING COMMITMENT FEES":  As defined in Section 2.13.

          Section 1.2  ACCOUNTING TERMS AND CALCULATIONS.  Except as may be
expressly provided to the contrary herein, all accounting terms used herein
shall be interpreted and all accounting determinations hereunder shall be made
in accordance with GAAP.  To the extent any change in GAAP affects any
computation or determination required to be made pursuant to this Agreement,
such computation or determination shall be made as if such change in GAAP had
not occurred unless the Borrower and Majority Banks agree in writing on an
adjustment to such computation or determination to account for such change in
GAAP.

          Section 1.3  COMPUTATION OF TIME PERIODS.  In this Agreement, in the
computation of a period of time from a specified date to a later specified date,
unless otherwise stated the word "from" means "from and including" and the word
"to" or "until" each means "to but excluding".

          Section 1.4  OTHER DEFINITIONAL TERMS. The words "hereof", "herein"
and "hereunder" and words of similar import when used in this Agreement shall
refer to this Agreement as a whole and not to any particular provision of this
Agreement.  References to Sections, Exhibits, schedules and like references are
to this Agreement unless otherwise expressly provided.  The words "include",
"includes" and "including" shall be deemed to be followed by the phrase "without
limitation".  Unless the context in which used herein otherwise clearly
requires, "or" has the inclusive meaning represented by the phrase "and/or".

                                   ARTICLE II

                         TERMS OF THE CREDIT FACILITIES

                           PART A --  TERMS OF LENDING


          Section 2.1  THE REVOLVING COMMITMENTS; PURPOSES.  On the terms and
subject to the conditions hereof, each Bank severally agrees to make loans
(each, a "Revolving Loan" and, collectively, the "Revolving Loans") to the
Borrower on a revolving basis at any time and from time to time from the Closing
Date to the

                                      -17-
<PAGE>

Termination Date, during which period the Borrower may borrow, repay and
reborrow in accordance with the provisions hereof, PROVIDED, that no Revolving
Loan will be made in any amount which, after giving effect thereto, would cause
the Aggregate Revolving Outstandings to exceed the Aggregate Revolving
Commitment Amounts.  Revolving Loans hereunder shall be made by the several
Banks ratably in the proportion of their respective Revolving Commitment
Amounts.  Revolving Loans may be obtained and maintained, at the election of the
Borrower but subject to the limitations hereof, as Reference Rate Advances,
Eurodollar Rate Advances or CD Rate Advances or any combination thereof.  The
proceeds of the Revolving Loans shall be used for (i) repayment to First Bank of
Unpaid Drawings (any such Revolving Loan being also referred to herein as an
"Unpaid Drawing Repayment Loan") and (ii) other general corporate purposes of
the Borrower, including, without limitation, repayment of Indebtedness of the
Borrower to First Bank described in Exhibit 6.11 hereto (any such Revolving Loan
being also referred to herein as an "Other Revolving Loan").

          Section 2.2  PROCEDURE FOR REVOLVING LOANS.

               2.2 (a)  Any request by the Borrower for Revolving Loans
hereunder shall be in writing, or by telephone promptly confirmed in writing or
by facsimile transmission, and must be given so as to be received by the Agent
not later than 12:00 noon (Minneapolis time) three Eurodollar Business Days
prior to the requested Revolving Loan Date (which shall be a Eurodollar Business
Day) if the Revolving Loans are requested as Eurodollar Rate Advances and not
later than 12:00 noon (Minneapolis time) on the requested Revolving Loan Date
(which shall be a Business Day) if the Revolving Loans are requested as CD Rate
Advances or Reference Rate Advances.  Each request for Revolving Loans hereunder
shall be irrevocable and shall be deemed a representation by the Borrower that
on the requested Revolving Loan Date and after giving effect to the requested
Revolving Loans the applicable conditions specified in Article III have been and
will be satisfied.  Each request for Revolving Loans hereunder shall specify (i)
the requested Revolving Loan Date, (ii) the aggregate amount of Revolving Loans
to be made on such date, which shall be in a minimum amount of $300,000
($200,000, in the case of a Revolving Loan which is to be funded as a Reference
Rate Advance) or, if more, an integral multiple of $100,000, (iii) whether such
Revolving Loans are to be funded as Reference Rate Advances, Eurodollar Rate
Advances or CD Rate Advances, (iv) in the case of CD Rate Advances and
Eurodollar Rate Advances, the duration of the initial Interest Period applicable
thereto, and (v) if such Revolving Loans are to be Unpaid Drawing Repayment
Loans, the Unpaid Drawing or Unpaid Drawings which are to be repaid with the
proceeds of such Unpaid Drawing Repayment Loans.  Without in any way limiting
the Borrower's obligation to confirm in writing any telephone request for
Revolving Loans hereunder, the Agent may rely on any such request which it
believes in good faith to be genuine; and the Borrower hereby waives the right
to dispute the Agent's record of the terms of such telephone request, absent
gross negligence or willful misconduct on the part

                                      -18-
<PAGE>

of the Agent.  The Agent shall promptly notify each other Bank of the receipt of
such request, the matters specified therein, and of such Bank's ratable share
(based on such Bank's Revolving Commitment Percentage) of the requested
Revolving Loans.  On the date of the requested Revolving Loans, each Bank shall
provide its share of the requested Revolving Loans to the Agent in Immediately
Available Funds not later than 4:00 P.M., Minneapolis time.  Unless the Agent
determines that any applicable condition specified in Article III has not been
satisfied, the Agent will make available to the Borrower at the Agent's
principal office in Minneapolis, Minnesota in Immediately Available Funds not
later than 5:00 P..M. (Minneapolis time) on the requested Revolving Loan Date
the amount of the requested Revolving Loans.  If the Agent has made a Revolving
Loan to the Borrower on behalf of a Bank but has not received the amount of such
Revolving Loan from such Bank by the time herein required, such Bank shall pay
interest to the Agent on the amount so advanced at the Federal Funds Rate from
the date of such Revolving Loan to the date funds are received by the Agent from
such Bank, such interest to be payable with such remittance from such Bank of
the principal amount of such Revolving Loan (provided, however, that the Agent
shall not make any Revolving Loan on behalf of a Bank if the Agent has received
prior notice from such Bank that it will not make such Revolving Loan).  If the
Agent does not receive payment from such Bank by the next Business Day after the
date of any Revolving Loan, the Agent shall be entitled to recover such
Revolving Loan, with interest thereon at the rate then applicable to such
Revolving Loan, on demand, from the Borrower, without prejudice to the Agent's
and the Borrower's rights against such Bank.  If such Bank pays the Agent the
amount herein required with interest at the overnight Federal Funds rate before
the Agent has recovered from the Borrower, such Bank shall be entitled to the
interest payable by the Borrower with respect to the Revolving Loan in question
accruing from the date the Agent made such Revolving Loan.  The Borrower shall
provide to the Agent each Business Day, by not later than 4:00 P.M. (Minneapolis
time) on such Business Day, a reconciliation in writing or by telecopier showing
(i) the total amount of Revolving Loans on such day, (ii) whether such Revolving
Loans constituted Unpaid Drawing Repayment Loans or the Other Revolving Loans
and the amounts thereof, and (iii) in the case of Unpaid Drawing Repayment
Loans, the Unpaid Drawing or Unpaid Drawings repaid with the proceeds of such
Unpaid Drawing Repayment Loans.  The Agent shall provide copies of such
reconciliation to the Banks on a monthly basis.

               2.2 (b)  Whenever any Unpaid Drawing exists for which there are
not then funds in the Holding Account to cover the same and with respect to
which the Agent has not otherwise received a request from the Borrower for
Unpaid Drawing Repayment Loans pursuant to Section 2.2(a), the Borrower shall
nevertheless, be deemed to have requested the Banks to make Unpaid Drawing
Repayment Loans to pay such Unpaid Drawing and the Agent shall give the other
Banks notice to that effect, specifying the amount of such Unpaid Drawing and
the amount of the Unpaid Drawing Repayment Loan to be made by such Bank with
respect thereto, in which event each Bank is authorized (and the Borrower does

                                      -19-
<PAGE>

here so authorize each Bank) to, and shall, make an Unpaid Drawing Repayment
Loan (as a Reference Rate Advance) to the Borrower in an amount equal to such
Bank's Revolving Commitment Percentage of the balance of the Unpaid Drawing
which remains unpaid after applying any funds in the Holding Account to the
payment thereof.  The Agent shall notify each Bank by 1:00 P.M. (Minneapolis
time) on the date such Unpaid Drawing occurs of the amount of the Unpaid Drawing
Repayment Loan to be made by such Bank.  Notices received after such time shall
be deemed to have been received on the next Business Day.  Each Bank shall then
make such Unpaid Drawing Repayment Loan (regardless of noncompliance with the
applicable conditions precedent specified in Article III hereof and regardless
of whether an Event of Default then exists) and each Bank shall provide the
Agent with the proceeds of such Unpaid Drawing Repayment Loan in Immediately
Available Funds, at the office of the Agent, not later than 4:00 P.M.
(Minneapolis time) on the day on which such Bank received such notice (or, in
the case of notices received after 1:00 P.M., Minneapolis time, is deemed to
have received such notice).  The Agent shall apply the proceeds of such Unpaid
Drawing Repayment Loans directly to reimburse itself for such Unpaid Drawing.
If any portion of any such amount paid to the Agent is recovered by or on behalf
of the Borrower from the Agent in bankruptcy, by assignment for the benefit of
creditors or otherwise, the loss of the amount so recovered shall be ratably
shared between and among the Banks in the manner contemplated by Section 8.11
hereof.  If at the time the Banks make funds available to the Agent pursuant to
the provisions of this Section, the applicable conditions precedent specified in
Article III shall not have been satisfied, the Borrower shall pay to the Agent
for the account of the Banks interest on the funds so advanced at a floating
rate per annum equal to the sum of the Reference Rate plus the Applicable Margin
for Reference Rate Advances plus one percent (1.00%).

          Section 2.3  REVOLVING NOTES.  The Revolving Loans and Advances of
each Bank shall be evidenced by a single Revolving Note payable to the order of
such Bank in a principal amount equal to such Bank's Revolving Commitment Amount
originally in effect. Upon receipt of each Bank's Revolving Note from the
Borrower, the Agent shall mail such Revolving Note to such Bank.  Each Bank
shall enter in its ledgers and records the amount of each Revolving Loan, the
various Advances made, converted or continued and the payments made thereon, and
each Bank is authorized by the Borrower to enter on a schedule attached to its
Revolving Note a record of such Revolving Loans, Advances and payments;
provided, however that the failure by any Bank to make any such entry or any
error in making such entry shall not limit or otherwise affect the obligation of
the Borrower hereunder and on the Revolving Notes, and, in all events, the
principal amounts owing by the Borrower in respect of the Revolving Notes shall
be the aggregate amount of all Revolving Loans made by the Banks less all
payments of principal thereof made by the Borrower.

                                      -20-
<PAGE>

          Section 2.4  CONVERSIONS AND CONTINUATIONS.  On the terms and subject
to the limitations hereof, the Borrower shall have the option at any time and
from time to time to convert all or any portion of the Advances into Reference
Rate Advances, Eurodollar Rate Advances or CD Rate Advances, or to continue a
Eurodollar Rate Advance or CD Rate Advance as such; provided, however that a
Eurodollar Rate Advance or a CD Rate Advance may be converted or continued only
on the last day of the Interest Period applicable thereto and no Advance may be
converted to or continued as a Eurodollar Rate Advance or a CD Rate Advance if a
Default or an Event of Default has occurred and is continuing on the proposed
date of continuation or conversion.  Advances may be converted to, or continued
as, Eurodollar Rate Advances or CD Rate Advances only in an amount, as to the
aggregate amount of the Advances of all Banks so converted or continued, equal
to $300,000 or an integral multiple of $100,000 in excess thereof.  The Borrower
shall give the Agent written notice of any continuation or conversion of any
Advances and such notice must be given so as to be received by the Agent not
later than 12:30 P.M. (Minneapolis time) three Eurodollar Business Days prior to
the date of the requested date of conversion or continuation in the case of the
continuation of, or conversion to, Eurodollar Rate Advances and not later than
12:30 p.m. (Minneapolis time) on the date of the requested continuation of CD
Rate Advances or conversion to CD Rate Advances or Reference Rate Advances.
Each such notice shall specify (a) the amount to be continued or converted, (b)
the date for the continuation or conversion (which must be (i) the last day of
the current Interest Period for any continuation or conversion of Eurodollar
Rate Advances or CD Rate Advances, (ii) a Eurodollar Business Day in the case of
conversions to or continuations as Eurodollar Rate Advances, and (iii) a
Business Day in the case of continuations as CD Rate Advances or conversions to
CD Rate Advances or Reference Rate Advances), and (c) in the case of conversions
to or continuations as Eurodollar Rate Advances or CD Rate Advances, the
Interest Period applicable thereto.  Any notice given by the Borrower under this
Section shall be irrevocable.  If the Borrower shall fail to notify the Agent of
the continuation of any Eurodollar Rate Advance or CD Rate Advances within the
time required by this Section, such Advances shall, on the last day of the
Interest Period applicable thereto, automatically be converted into Reference
Rate Advances of the same principal amount. All conversions and continuation of
specific Advances must be made uniformly and ratably among the Banks.  (E.G.,
when converting a 60-day CD Rate Advance of one Bank to a three-month Eurodollar
Rate Advance, the Borrower must simultaneously convert all 60-day CD Rate
Advances of all Banks having Interest Periods ending on the date of conversion
into three-month Eurodollar Rate Advances.)

          Section 2.5  INTEREST RATES, INTEREST PAYMENTS AND DEFAULT INTEREST.
Interest shall accrue and be payable on the Advances as follows:

               2.5 (a)  Each Eurodollar Rate Advance shall bear interest on the
unpaid principal amount thereof during the Interest Period applicable thereto at
a

                                      -21-

<PAGE>

rate per annum equal to the sum of (i) the Adjusted Eurodollar Rate for such
Interest Period, plus (ii) the Applicable Margin

               2.5 (b)  Each CD Rate Advance shall bear interest on the unpaid
principal amount thereof during the Interest Period applicable thereto at a rate
per annum equal to the sum of (i) the Adjusted CD Rate for such Interest Period,
plus (ii) the Applicable Margin.

               2.5 (c)  Each Reference Rate Advance shall bear interest on the
unpaid principal amount thereof at a varying rate per annum equal to the sum of
(i) the Reference Rate, plus (ii) the Applicable Margin.

               2.5 (d)  Any Advance not paid when due, whether at the date
scheduled therefor or earlier upon acceleration, shall bear interest until paid
in full (i) during the balance of any Interest Period applicable to such
Advance, at a rate per annum equal to the sum of the rate applicable to such
Advance during such Interest Period plus 1.0%, and (ii) otherwise, at a rate per
annum equal to the sum of (A) the Reference Rate, plus (B) the Applicable Margin
for Reference Rate Advances, plus (C) 1.0%.

               2.5 (e)  Interest shall be payable (i) with respect to each
Eurodollar Rate Advance having an Interest Period of three months or less and
any  CD Rate Advance having an Interest Period of 90 days or less, on the last
day of the Interest Period applicable thereto; (ii) with respect to any
Eurodollar Rate Advance having an Interest Period greater than three months and
any CD Rate Advance having an Interest Period greater than 90 days, on the last
day of the Interest Period applicable thereto and on each day that would have
been the last day of the Interest Period for such Advance if such Advance had
successive Interest Periods of three months duration or 90 days duration, as the
case may be; (iii) with respect to any Reference Rate Advance, on the last day
of each month; (iv) with respect to any Eurodollar Rate Advance or CD Rate
Advance, upon any permitted prepayment (on the amount prepaid); and (v) with
respect to all Advances, on the Termination Date; PROVIDED, that interest under
Section 2.5 (d) shall be payable on demand.

          Section 2.6  REPAYMENT.  The unpaid principal amount of all Advances,
together with all accrued and unpaid interest thereon, shall be due and payable
on the Termination Date.  In addition, if at any time the Aggregate Revolving
Outstandings exceeds the Aggregate Revolving Commitment Amounts, the Borrower
shall prepay the Revolving Notes in an aggregate amount equal to such excess,
which prepayment shall be apportioned among the Bank's Revolving Notes in
accordance with their respective Revolving Outstandings Percentages.

          Section 2.7  OPTIONAL PREPAYMENTS.   The Borrower may prepay Reference
Rate Advances, in whole or in part, at any time, without premium or penalty.
Except upon an acceleration following an Event of Default or upon

                                      -22-

<PAGE>

termination of the Revolving Commitments in whole, the Borrower may pay
Eurodollar Rate Advances and CD Rate Advances only on the last day of the
Interest Period applicable thereto.  Any such prepayment must, in the case of a
Eurodollar Rate Advance or a CD Rate Advance, be accompanied by accrued and
unpaid interest on the amount prepaid.  Each prepayment shall be in an aggregate
amount for all the Banks of $300,000 ($200,000, in the case of a Reference Rate
Advance) or an integral multiple of $100,000 in excess thereof.  Amounts paid
(unless following an acceleration or upon termination of the Revolving
Commitments in whole) or prepaid on Advances under this Section 2.7 may be
reborrowed upon the terms and subject to the conditions and limitations of this
Agreement.  Amounts paid or prepaid on the Advances under this Section 2.7 shall
be for the account of each Bank in proportion to its share of outstanding
Revolving Loans.

                PART B -- TERMS OF THE COMMERCIAL PAPER FACILITY
                      AND STANDBY LETTER OF CREDIT FACILITY

          Section 2.8  BORROWER'S PARTICIPATION IN COMMERCIAL PAPER PROGRAM.
The Borrower and First Bank will enter into such agreements and execute such
other documents as are necessary for the Borrower to be included as a "Company"
under the Commercial Paper Program Documents and to issue Commercial Paper Notes
thereunder; PROVIDED, HOWEVER, that:

          (a)  No Commercial Paper Note shall be issued by the Company in any
     amount which, after giving effect thereto, would cause either (i) the
     Aggregate Revolving Outstandings to exceed the Aggregate Revolving
     Commitment Amounts or (ii) the sum of the Unpaid Drawings under the
     Commercial Paper Letter of Credit plus the aggregate face amount of all
     outstanding Commercial Paper Notes (including such Commercial Paper Note)
     to exceed the Aggregate Commercial Paper Sublimits;

          (b)  No Commercial Paper Note shall have an original principal amount
     of less than $300,000; and

          (c)  No Commercial Paper Note shall mature later than the earlier of
     (i) 270 days from the date of issuance thereof and (ii) the Business Day
     preceding the Revolving Commitment Ending Date.

          Section 2.8A  STANDBY LETTERS OF CREDIT.  Upon the terms and subject
to the conditions of this Agreement, the Agent agrees to issue Standby Letters
of Credit for the account of the Borrower from time to time prior to the
Termination Date in such amounts as the Borrower shall request up to an
aggregate amount at any time outstanding not exceeding the Aggregate Revolving
Commitment Amounts; PROVIDED, HOWEVER, that:

                                      -23-

<PAGE>

          (a)  No Standby Letter of Credit will be issued in any amount which,
     after giving effect to such issuance, would cause either (i) the Aggregate
     Revolving Outstandings to exceed the Aggregate Revolving Commitment Amounts
     or (ii) the sum of the Unpaid Drawings under the Standby Letters of Credit
     plus the aggregate amount available to be drawn under the Standby Letters
     of Credit (including such Standby Letter of Credit) to exceed the Aggregate
     Standby Letter of Credit Sublimits;

          (b)  No Standby Letter of Credit shall have a stated available amount
     of less than $50,000; and

          (c)  No Standby Letter of Credit shall expire later than the earlier
     of (i) 365 days after the date of issuance thereof and (b) the Business Day
     preceding the Revolving Commitment Ending Date.

          Section 2.9  PROCEDURES FOR ISSUANCE OF COMMERCIAL PAPER NOTES.  The
procedures for the issuance of Commercial Paper Notes shall be as set forth in
the Commercial Paper Program Documents.

          Section 2.9A  PROCEDURES FOR STANDBY LETTERS OF CREDIT.  Each request
for a Standby Letter of Credit shall be made by the Borrower in writing, by
telex, facsimile transmission or electronic conveyance received by the Agent by
2:00 P.M., Minneapolis time, on a Business Day which is not less than one
Business Day preceding the requested date of issuance (which shall also be a
Business Day).  Each request for a Standby Letter of Credit shall be deemed a
representation by the Borrower that on the date of issuance of such Standby
Letter of Credit and after giving effect thereto the applicable conditions
specified in Article III have been and will be satisfied.  The Agent may require
that such request be made on such letter of credit application and reimbursement
agreement form as the Agent may from time to time specify, along with
satisfactory evidence of the authority and incumbency of the officers of the
Borrower making such request.  The Agent shall promptly notify the other Banks
of the receipt of the request and the matters specified therein.  On the date of
each issuance of a Standby Letter of Credit the Agent shall send notice to the
other Banks of such issuance, accompanied by a copy of the Standby Letter or
Letters of Credit so issued.

          Section 2.10  TERMS OF COMMERCIAL PAPER NOTES.  The terms of the
Commercial Paper Notes shall be as set forth in the Commercial Paper Program
Documents.

          Section 2.10A  TERMS OF STANDBY LETTERS OF CREDIT.  Standby Letters of
Credit shall be issued in support of obligations of the Borrower and the
Subsidiaries.

          Section 2.11  REPAYMENT OF COMMERCIAL PAPER LETTER OF CREDIT AND
STANDBY LETTER OF CREDIT DRAWINGS; BANK PARTICIPATIONS.

                                      -24-

<PAGE>

               2.11 (a)  REPAYMENT.  In the event of a drawing under the
Commercial Paper Letter of Credit to pay any amount due under any Commercial
Paper Note, the Borrower shall be obligated to reimburse First Bank for such
drawing in accordance with the Commercial Paper Program Documents, and in the
event of any drawing on a Standby Letter of Credit, the Borrower shall reimburse
First Bank for such drawing by 12:00 noon (Minneapolis time) on the day such
drawing is honored by First Bank.  Any amount by which the Borrower has failed
to reimburse First Bank for the full amount of such drawing under the Commercial
Paper Letter of Credit or any Standby Letter of Credit by 12:00 noon
(Minneapolis time) on the date First Bank honored such drawing, until reimbursed
from the proceeds of Unpaid Drawing Repayment Loans or out of funds available in
the Holding Account, is an "Unpaid Drawing."

               2.11 (b)  PARTICIPATIONS.  Each Bank hereby purchases, and First
Bank hereby sells to each Bank, an undivided fractional risk participation
interest, equal to such Bank's Revolving Percentage, in First Bank's obligations
with respect to that portion of the Commercial Paper Letter of Credit which is
available to be drawn in respect of Commercial Paper Notes, in each Standby
Letter of Credit, in all drawings (including Unpaid Drawings) made and honored
under the Commercial Paper Letter of Credit with respect to the Commercial Paper
Notes issued by the Borrower under the Commercial Paper Program, in all drawings
(including Unpaid Drawings) made and honored under any Standby Letters of
Credit, in First Bank's reimbursement rights with respect to drawings (including
Unpaid Drawings) made and honored under the Commercial Paper Letter of Credit
(as set forth in the Commercial Paper Program Documents), and in First Bank's
reimbursement rights with respect to drawings (including Unpaid Drawings) made
and honored under any Standby Letter of Credit (as set forth herein and in any
letter of credit application and reimbursement agreement form executed by the
Borrower in favor of First Bank in connection with the issuance of such Standby
Letter of Credit). Upon receipt of the notice given by the Agent pursuant to
Section 2.2(b) hereof, each Bank shall pay to First Bank its pro rata share,
based on its Revolving Commitment Percentage, of any Unpaid Drawing, less the
amount, if any, of the Unpaid Drawing Repayment Loan made by such Bank with
respect to such Unpaid Drawing, by not later than 3:00 p.m. (Minneapolis time)
on the day on which such Bank received such notice (or, in the case of notices
received after 1:00 p.m., Minneapolis time, is deemed to have received such
notice).  If First Bank has not received such participation payment from such
Bank by the time required in the preceding sentence such Bank shall pay interest
to First Bank at the Federal Funds Rate on the amount of such participation
payment from the date on which such notice was received or was deemed to have
been received, as the case may be, to the date such participation payment is
received by First Bank, such interest to be payable with the remittance of such
participation payment by such Bank.   If First Bank does not receive such
participation payment from such Bank by the next Business Day after the date
such notice was given (or was deemed given) by First Bank to such Bank, First
Bank shall

                                      -25-

<PAGE>

be entitled to receive interest on such participation payment at the Federal
Funds Rate, without prejudice to First Bank's rights against such Bank.  The
obligations of each Bank to make payment to First Bank of such Bank's
participation payments with respect to Unpaid Drawings pursuant to this
Section 2.11(b), and First Bank's right to receive the same, shall be absolute
and unconditional under any and all circumstances and irrespective of any rights
of setoff, counterclaim, withholding, reduction or other defense to payment
which any Bank may have or have had against First Bank, the Borrower or any
other Person.

               2.11 (c)  INDEMNIFICATION OF FIRST BANK.  To the extent that
First Bank is not reimbursed or indemnified by the Borrower or to the extent
that any amounts so received by First Bank are required to be returned to the
Borrower or any statutory representative of the Borrower for any reason
whatsoever, each other Bank will reimburse and indemnify First Bank on demand
for and against its pro rata share, based on its Revolving Commitment
Percentage, of the amount of any and all liabilities, obligations, losses,
damages, penalties, actions, judgments, suits, costs, expenses or disbursements
of any kind or nature whatsoever which may be imposed upon, incurred by or
asserted against First Bank in its capacity as such, acting pursuant hereto or
in any way relating to or arising out of this Agreement, the Commercial Paper
Letter of Credit, the Standby Letters of Credit, or any action taken or omitted
to be taken by First Bank under this Agreement, the Commercial Paper Letter of
Credit or the Standby Letters of Credit, including, without limitation, any
amounts (herein called "DISGORGEMENT AMOUNTS") received by First Bank from or on
behalf of the Borrower in reimbursement of an Unpaid Drawing which are rescinded
in whole or in part or which First Bank may be otherwise required to pay or
repay in whole or in part to the Borrower, any statutory representative of the
Borrower or creditors of the Borrower acting as such statutory representative;
PROVIDED, HOWEVER, that except with respect to Disgorgement Amounts, as to which
the liability of each Bank to reimbursement and indemnify First Bank in
accordance with its Revolving Commitment Percentage shall be absolute and
unconditional under all circumstances whatsoever, no other Bank shall be liable
for any portion of such liabilities, obligations, losses, damages, penalties,
actions, judgments, suits, costs, expenses or disbursements resulting from First
Bank's own gross negligence or willful misconduct.  The obligations of the Banks
to First Bank under this Section 2.11(c) shall survive the termination of this
Agreement and the expiration of the Letter or Credit and the Standby Letters of
Credit.  Nothing in this Section 2.11(c) shall be deemed to prejudice the right
of any Bank to recover from First Bank any amounts paid by such Bank to First
Bank pursuant to this Section 2.11(c) in the event that it is determined by a
court of competent jurisdiction that the payment with respect to the Commercial
Paper Letter of Credit or any Standby Letter of Credit by First Bank, in respect
of which payment was made by such Bank, constituted gross negligence or willful
misconduct on the part of First Bank.

                                      -26-

<PAGE>

                               PART C  --  GENERAL

          Section 2.12  OPTIONAL REDUCTION OF REVOLVING COMMITMENT AMOUNTS OR
TERMINATION OF REVOLVING COMMITMENTS.   The Borrower may, at any time, upon not
less than three Business Days prior written notice to the Agent, reduce the
Revolving Commitment Amounts, ratably, with any such reduction in a minimum
aggregate amount for all the Banks of $1,000,000, or, if more, in an integral
multiple of $500,000; PROVIDED, HOWEVER, that the Borrower may not at any time
reduce the Aggregate Revolving Commitment Amounts below the Aggregate Revolving
Outstandings.  If the Revolving Commitment Amounts are reduced to amounts less
than the Commercial Paper Sublimits and/or the Standby Letter of Credit
Sublimits, then each such Sublimit of each Bank shall be reduced to such lesser
Revolving Commitment Amount of such Bank.  The Borrower may, at any time when
there are no Commercial Paper Notes or Standby Letters of Credit outstanding,
upon not less than three Business Days prior written notice to the Agent,
terminate the Revolving Commitments in their entirety.  Upon termination of the
Revolving Commitments pursuant to this Section, the Borrower shall pay to the
Agent for the account of the Banks the full amount of all outstanding Advances,
all accrued and unpaid interest thereon, all unpaid Unused Revolving Commitment
Fees accrued to the date of such termination, any indemnities payable with
respect to Advances pursuant to Section 2.24 and all other unpaid obligations of
the Borrower to the Agent and the Banks hereunder.

          Section 2.13  UNUSED REVOLVING COMMITMENT FEES.  The Borrower shall
pay to the Agent for the account of each Bank fees (the "Unused Revolving
Commitment Fees") in an amount determined by applying a rate of three-eighths of
one percent (0.375%) per annum to the average daily Unused Revolving Commitment
of such Bank for the period from the Closing Date to the Termination Date.  Such
Unused Revolving Commitment Fees are payable in arrears quarterly on each
January 31, April 30, July 31 and October 31 and on the Termination Date.

          Section 2.14  LETTER OF CREDIT FEES.   The Borrower shall pay to the
Agent, for the account of the Banks, fees (collectively, "Letter of Credit
Fees") with respect to the Commercial Paper Program and the Standby Letters of
Credit, determined as follows:

          2.14 (a)  The Company shall pay quarterly in arrears on the last day
          of each calendar quarter and on the Termination Date, a Letter of
          Credit Fee in an amount determined by applying a per annum rate of
          1.3125% to the average daily aggregate principal amount of Commercial
          Paper Notes issued by the Borrower and outstanding under the
          Commercial Paper Program, all as more specifically set forth in the
          Commercial Paper Program Documents.

                                      -27-

<PAGE>

          2.14 (b)  For each Standby Letter of Credit issued, the Company shall
          pay in advance, on the date of issuance thereof and on the date of any
          extension thereof, a Letter of Credit Fee in an amount determined by
          applying a rate per annum of 1.3125% to the face amount of the Standby
          Letter of Credit in effect as of such date of issuance or extension;
          PROVIDED, HOWEVER, that in the case of a Standby Letter of Credit
          issued for the benefit of Bank of Montreal, the Letter of Credit Fee
          shall be calculated at the rate of 1.3125% per annum on an amount
          equal to the face amount thereof multiplied by First Bank's Revolving
          Commitment Percentage (which shall be the amount payable to First
          Bank) and at the rate of 0.75% per annum on an amount equal to the
          face amount thereof multiplied by Harris' Revolving Commitment
          Percentage (which shall be the amount payable to Harris).

          2.14 (c)  In addition to the foregoing Letter of Credit Fees, the
          Company shall pay to First Bank on demand, all issuance, amendment,
          drawing and other fees regularly charged by First Bank to its letter
          of credit customers and all out-of-pocket expenses incurred by First
          Bank in connection with the issuance, amendment, administration or
          payment of any Standby Letter of Credit.  Such fees and payments shall
          be retained by First Bank for its own account.

          Section 2.15  COMPUTATION.  Unused Revolving Commitment Fees and
interest on Advances shall be computed on the basis of actual days elapsed and a
year of 360 days.

          Section 2.16  AGENT FEE, FIRST BANK FEES AND PLACEMENT AGENT FEES.

               2.16 (a)  The Borrower shall pay to the Agent, for its separate
account, fees ("Agent Fees") as provided for in a separate letter agreement
between the Borrower and the Agent.

               2.16 (b)  The Borrower shall pay to First Bank, for its separate
account, fees ("First Bank Fees") as provided for in the Commercial Paper
Program Documents.

               2.16 (c)  The Company shall pay to the Placement Agent under the
Commercial Paper Program, for its separate account, fees ("Placement Agent
Fees") as provided for in the Commercial Paper Program Documents.

          Section 2.17  PAYMENTS.  Payments and prepayments of principal of, and
interest on, the Revolving Notes and all fees, expenses and other obligations
under this Agreement payable to the Agent or the Banks shall be made without
setoff or counterclaim in Immediately Available Funds not later than 1:00 P.M.
(Minneapolis time) on the dates called for under this Agreement and the Notes to
the Agent at its

                                      -28-

<PAGE>

main office in Minneapolis, Minnesota.  Funds received after such time shall be
deemed to have been received on the next Business Day. The Agent will promptly
distribute in like funds to each Bank its ratable share of each such payment of
principal, interest, Unused Revolving Commitment Fees and Letter of Credit Fees
received by the Agent for the account of the Banks.  Whenever any payment to be
made hereunder or on the Revolving Notes shall be stated to be due on a day
which is not a Business Day, such payment shall be made on the next succeeding
Business Day and such extension of time, in the case of a payment of principal,
shall be included in the computation of any interest on such principal payment.

          Section 2.18  REVOLVING COMMITMENT ENDING DATE AND EXTENSION.  The
"Revolving Commitment Ending Date" is May 2, 1998; PROVIDED, HOWEVER, that if
the Borrower by written notice given to the Agent at least 90 days but not more
than 120 days prior to the Revolving Commitment Ending Date requests in writing
an extension of the Revolving Commitment Ending Date for an additional period of
365 days and if each Bank, in its sole and absolute discretion and based on such
review of the Borrower's financial performance and condition and such other
factors as such Bank considers relevant (which may include, without limitation,
future loan policies and other policies adopted by such Bank unrelated to the
Borrower's financial condition), consents in writing to such extension, then the
Revolving Commitment Ending Date shall be extended for such additional period of
time, and in such extended 365-day period the Borrower may repeat its request
within the same time limit and if each Bank consents the Revolving Commitment
Ending Date shall be further extended for an additional period of 365 days.  In
the case of any such extension, the "Revolving Commitment Ending Date" shall be
the last day of the 365-day period to which such extension has been granted.  No
Bank shall be under any obligation or commitment to extend the Revolving
Commitment Ending Date, and no such obligation or commitment on the part of any
Bank should be inferred from the provisions of this Section.

          Section 2.19  USE OF LOAN PROCEEDS.  The proceeds of the initial
Revolving Loans shall be used first to pay the obligations of the Borrower
outstanding under the Existing Loan Documents.  Any remaining balance of the
initial Revolving Loans and the proceeds of any subsequent Revolving Loans shall
be used for the Borrower's general business purposes in a manner not in conflict
with any of the Borrower's covenants in this Agreement.  No part of the proceeds
of any Revolving Loans or Advances shall be used, directly or indirectly, to
purchase or carry any margin stock (as defined in Regulation U of the Board) or
to extend credit to others for the purpose of purchasing or carrying such margin
stock.

          Section 2.20  INTEREST RATE NOT ASCERTAINABLE, ETC.  If, on or prior
to the date for determining the Adjusted Eurodollar Rate or the Adjusted CD Rate
in respect of the Interest Period for any Eurodollar Rate Advance or CD Rate
Advance, any Bank determines (which determination shall be conclusive and
binding, absent error) that:

                                      -29-

<PAGE>

          (a)  deposits in dollars (in the applicable amount) are not being made
     available to such Bank in the relevant market for such Interest Period, or

          (b)  the Adjusted Eurodollar Rate or the Adjusted CD Rate, as the case
     may be, will not adequately and fairly reflect the cost to such Bank of
     funding or maintaining Eurodollar Rate Advances or CD Rate Advances for
     such Interest Period,

such Bank shall forthwith give notice to the Borrower and the other Banks of
such determination, whereupon the obligation of such Bank to make or continue,
or to convert any Advances to, Eurodollar Rate Advances or CD Rate Advances, as
the case may be, shall be suspended until such Bank notifies the Borrower and
the Agent that the circumstances giving rise to such suspension no longer exist.
While any such suspension continues, all further Advances by such Bank shall be
made as Reference Rate Advances.  No such suspension shall affect the interest
rate then in effect during the applicable Interest Period for any Eurodollar
Rate Advance or CD Rate Advance outstanding at the time such suspension is
imposed.

          Section 2.21  INCREASED COST.  If any Regulatory Change:

          (a)  shall subject any Bank (or its Applicable Lending Office) to any
     tax, duty or other charge with respect to its Eurodollar Rate Advances, its
     CD Rate Advances, its Revolving Note, its obligation to make Eurodollar
     Rate Advances or CD Rate Advances or shall change the basis of taxation of
     payment to any Bank (or its Applicable Lending Office) of the principal of
     or interest on its Eurodollar Rate Advances or CD Rate Advances or any
     other amounts due under this Agreement in respect of its Eurodollar Rate
     Advances, its CD Rate Advances or its obligation to make Eurodollar Rate
     Advances or CD Rate Advances (except for changes in the rate of tax on the
     overall net income of such Bank or its Applicable Lending Office imposed by
     the jurisdiction in which such Bank's principal office or Applicable
     Lending Office is located); or

          (b)  shall impose, modify or deem applicable any reserve, special
     deposit, capital requirement or similar requirement (including, without
     limitation, any such requirement imposed by the Board, but excluding with
     respect to any Eurodollar Rate Advances or CD Rate Advance any such
     requirement to the extent included in calculating the applicable Adjusted
     Eurodollar Rate or Adjusted CD Rate, as the case may be) against assets of,
     deposits with or for the account of, or credit extended by, any Bank's
     Applicable Lending Office or shall impose on any Bank (or its Applicable
     Lending Office) or on the United States market for certificates of deposit
     any other condition affecting its Eurodollar Rate Advances, its CD Rate
     Advances,

                                      -30-

<PAGE>

     its Revolving Note or its obligation to make Eurodollar Rate Advances or CD
     Rate Advances;

and the result of any of the foregoing is to increase the cost to such Bank (or
its Applicable Lending Office) of making or maintaining any Eurodollar Rate
Advance or CD Rate Advance, or to reduce the amount of any sum received or
receivable by such Bank (or its Applicable Lending Office) under this Agreement
or under its Revolving Note, then, within 60 days after demand by such Bank
(with a copy to the Agent), the Borrower shall pay to such Bank such additional
amount or amounts as will compensate such Bank for such increased cost or
reduction.  Each Bank will promptly notify the Borrower and the Agent of any
event of which it has knowledge, occurring after the date hereof, which will
entitle such Bank to compensation pursuant to this Section and will designate a
different Applicable Lending Office if such designation will avoid the need for,
or reduce the amount of, such compensation and will not, in the judgment of such
Bank, be otherwise disadvantageous to such Bank.  A certificate of any Bank
claiming compensation under this Section, setting forth the additional amount or
amounts to be paid to it hereunder and stating in reasonable detail the basis
for the charge and the method of computation, shall be conclusive in the absence
of manifest error.  In determining such amount, any Bank may use any reasonable
averaging and attribution methods.  Failure on the part of any Bank to demand
compensation for any increased costs or reduction in amounts received or
receivable with respect to any Interest Period shall not constitute a waiver of
such Bank's rights to demand compensation for any increased costs or reduction
in amounts received or receivable in any subsequent Interest Period.

          Each Bank shall also be entitled to receive compensation, to the
extent provided for in the Commercial Paper Program Documents, for its increased
costs relating to its participation in the Commercial Paper Letter of Credit
which may result from any Regulatory Change.  The Borrower hereby agrees that
First Bank shall be entitled to recover such costs on behalf of itself and each
other Bank under the Commercial Paper Program Documents.

          If any Regulatory Change shall either (a) impose, modify or make
applicable any reserve, deposit, capital adequacy or similar requirement against
Standby Letters of Credit issued by First Bank or any Bank's obligations to make
Unpaid Drawing Repayment Loans or purchase participations in Unpaid Drawings, or
(b) shall impose on any Bank any other conditions affecting this Agreement or
any Standby Letter of Credit; and the result of any of the foregoing is to
increase the cost to First Bank or any other Bank of issuing or maintaining any
Standby Letter of Credit or such Bank's obligations to make Unpaid Drawing
Repayment Loans or purchase participations in Unpaid Drawings, or reduce the
amount of any sum received or receivable by the Agent or any Bank hereunder,
then, upon demand (which demand shall be given by a Bank affected by such
increased cost or reduction promptly after it determines the amount of such
increased cost or reduction) to the

                                      -31-

<PAGE>

Borrower by such Bank, the Borrower shall pay to such Bank the additional amount
or amounts as will compensate such Bank for such increased cost or reduction.  A
certificate submitted to the Borrower by such Bank setting forth the basis for
the determination of such additional amount or amounts necessary to compensate
such Bank as aforesaid shall be conclusive and binding on the Borrower absent
error.

          Section 2.22  ILLEGALITY.  If any Regulatory Change shall make it
unlawful or impossible for any Bank to make, maintain or fund any Eurodollar
Rate Advances or CD Rate Advances, such Bank shall notify the Borrower and the
Agent, whereupon the obligation of such Bank to make or continue, or to convert
any Advances to, Eurodollar Rate Advances or CD Rate Advances shall be suspended
until such Bank notifies the Borrower and the Agent that the circumstances
giving rise to such suspension no longer exist. Before giving any such notice,
such Bank shall designate a different Applicable Lending Office if such
designation will avoid the need for giving such notice and will not, in the
judgment of such Bank, be otherwise disadvantageous to such Bank.  If such Bank
determines that it may not lawfully continue to maintain any Eurodollar Rate
Advances or CD Rate Advances to the end of the applicable Interest Periods, all
of the affected Advances shall be automatically converted to Reference Rate
Advances as of the date of such Bank's notice, and upon such conversion the
Borrower shall indemnify such Bank in accordance with Section 2.24.

          Section 2.23  CAPITAL ADEQUACY.  In the event that any Regulatory
Change reduces or shall have the effect of reducing the rate of return on any
Bank's capital or the capital of its parent corporation (by an amount such Bank
deems material) as a consequence of its Revolving Commitment and/or its Advances
to a level below that which such Bank or its parent corporation could have
achieved but for such Regulatory Change (taking into account such Bank's
policies and the policies of its parent corporation with respect to capital
adequacy), then the Borrower shall, within five days after written notice and
demand from such Bank (with a copy to the Agent), pay to such Bank additional
amounts sufficient to compensate such Bank or its parent corporation for such
reduction.  Any determination by such Bank under this Section and any
certificate as to the amount of such reduction given to the Borrower by such
Bank shall be final, conclusive and binding for all purposes, absent manifest
error.

          Section 2.24  FUNDING LOSSES; EURODOLLAR RATE ADVANCES AND CD RATE
ADVANCES.  The Borrower shall compensate each Bank, upon its written request,
for all losses, expenses and liabilities (including any interest paid by such
Bank to lenders of funds borrowed by it to make or carry Eurodollar Rate
Advances and CD Rate Advances to the extent not recovered by such Bank in
connection with the re-employment of such funds and including loss of
anticipated profits if and to the extent that such Bank has match-funded all or
any portion of such Eurodollar Rate Advances or CD Rate Advance through the
issuance of its certificates of deposit or otherwise, it being understood that a
Bank may match-fund this credit facility either

                                      -32-

<PAGE>

separately or in combination with other credit facilities) which such Bank may
sustain:  (a) if, at the request of the Borrower or on account of a Default or
an Event of Default, a funding of a Eurodollar Rate Advance or CD Rate Advance
does not occur on the date specified therefor in the Borrower's request or
notice as to such Advance under Section 2.2 or 2.4, or (b) if, for whatever
reason (including, but not limited to, acceleration of the maturity of Advances
following an Event of Default), any repayment of a Eurodollar Rate Advance or CD
Rate Advance, or a conversion pursuant to Section 2.22, occurs on any day other
than the last day of the Interest Period applicable thereto.  A Bank's request
for compensation shall set forth the basis for the amount requested and shall be
final, conclusive and binding, absent manifest error.

          Section 2.25  DISCRETION OF BANKS AS TO MANNER OF FUNDING.  Each Bank
shall be entitled to fund and maintain its funding of Eurodollar Rate Advances
and CD Rate Advances in any manner it may elect, it being understood, however,
that for the purposes of this Agreement all determinations hereunder (including,
but not limited to, determinations under Section 2.24, but excluding
determinations that the Agent may elect to make from the Telerate System, Inc.
screen) shall be made as if such Bank had actually funded and maintained each
Eurodollar Rate Advance and CD Rate Advance during the Interest Period for such
Advance through the issuance of its certificates of deposit having a maturity
corresponding to the last day of the Interest Period and bearing an interest
rate equal to the Eurodollar Rate, in the case of a Eurodollar Rate Advance, or
the CD Rate, in the case of a CD Rate Advance, for such Interest Period.

                                   ARTICLE III

                              CONDITIONS PRECEDENT


          Section 3.1  CONDITIONS OF INITIAL LOANS AND COMMERCIAL PAPER NOTE.
The making of the initial Revolving Loans and the issuance of the initial
Commercial Paper Note shall be subject to the prior or simultaneous fulfillment
of the following conditions:

               3.1 (a)  DOCUMENTS.  The Agent shall have received the following
in sufficient counterparts (except for the Revolving Notes) for each Bank:

               (i)  A Revolving Note in the form of Exhibit 1.1C hereto, drawn
     to the order of each Bank, executed by a duly authorized officer (or
     officers) of the Borrower and dated the Closing Date, which Revolving Note,
     in the case of First Bank, shall constitute an amendment and restatement of
     its Existing Revolving Note.

                                      -33-

<PAGE>

               (ii)  A Guaranty in the form of Exhibit 1.1B hereto, prepared
     separately for each Guarantor and executed by a duly authorized officer of
     such Guarantor, which Guaranty shall constitute an amendment and
     restatement of the corresponding Existing Guaranty.

               (iii)   A copy of the corporate resolution of the Borrower
     authorizing the execution, delivery and performance of the Borrower Loan
     Documents, certified as of the Closing Date by the Secretary or an
     Assistant Secretary of the Borrower.

               (iv)  An incumbency certificate showing the names and titles and
     bearing the signatures of the officers of the Borrower authorized to
     execute the Borrower Loan Documents and to request Revolving Loans and
     conversions and continuations of Advances hereunder, certified as of the
     Closing Date by the Secretary or an Assistant Secretary of the Borrower.

               (v)  A copy of the Articles of Incorporation of the Borrower with
     all amendments thereto, certified by the appropriate governmental official
     of the jurisdiction of its incorporation as of a date not more than eight
     days prior to the Closing Date.

               (vi)  A certificate of good standing for the Borrower in the
     jurisdiction of its incorporation, certified by the appropriate
     governmental officials as of a date not more than eight days prior to the
     Closing Date.

               (vii)  A copy of the bylaws of the Borrower, certified as of the
     Closing Date by the Secretary or an Assistant Secretary of the Borrower.

               (viii)  A copy of the corporate resolution of each Guarantor
     authorizing the execution, delivery and performance of its respective
     Guaranty.

               (ix)  An incumbency certificate for each Guarantor showing the
     names and titles and bearing the signatures of the officers of such
     Guarantor authorized to execute the Guaranty of such Guarantor, certified
     as of the Closing Date by the Secretary or an Assistant Secretary of such
     Guarantor.

               (x)  A copy of the Articles of Incorporation of each Guarantor
     with all amendments thereto, certified by the appropriate governmental
     official of the jurisdiction of its incorporation as of a date not more
     than eight days prior to the Closing Date.

               (xi)  A certificate of good standing for each Guarantor in the
     jurisdiction of its incorporation, certified by the appropriate
     governmental officials as of a date not more than eight days prior to the
     Closing Date.

                                      -34-

<PAGE>

               (xii)  A copy of the bylaws of each Guarantor, certified as of
     the Closing Date by the Secretary or an Assistant Secretary of such
     Guarantor.

               (xiii)  A certificate dated the Closing Date of the chief
     executive officer or chief financial officer of the Borrower certifying as
     to the matters set forth in Sections 3.2 (a) and 3.2 (b) below.

               3.1 (b)  OPINION.  The Borrower shall have requested Mackall,
Crounse & Moore, its counsel, to prepare a written opinion, addressed to the
Banks and dated the Closing Date, covering the matters set forth in Exhibit 3.1
hereto, and such opinion shall have been delivered to the Agent in sufficient
counterparts for each Bank.

               3.1 (c)  COMPLIANCE.  The Borrower shall have performed and
complied with all agreements, terms and conditions contained in this Agreement
required to be performed or complied with by the Borrower prior to or
simultaneously with the Closing Date.

               3.1 (d)  OTHER MATTERS.  All corporate and legal proceedings
relating to the Borrower and the Guarantors and all instruments and agreements
in connection with the transactions contemplated by this Agreement shall be
satisfactory in scope, form and substance to the Agent, the Banks and their
special counsel, and the Agent shall have received all information and copies of
all documents, including records of corporate proceedings, as any Bank or such
special counsel may reasonably have requested in connection therewith, such
documents where appropriate to be certified by proper corporate or governmental
authorities.

               3.1 (e)  FEES AND EXPENSES.  The Agent shall have received for
itself and for the account of the Banks all fees and other amounts due and
payable by the Borrower on or prior to the Closing Date, including the fees and
expenses of counsel to the Agent payable pursuant to Section 9.2.

          Section 3.2  CONDITIONS PRECEDENT TO ALL LOANS, COMMERCIAL PAPER NOTES
AND STANDBY LETTERS OF CREDIT.  The making of any Revolving Loans hereunder
(including the initial Revolving Loans), the issuance of each Commercial Paper
Note (including the initial Commercial Paper Note) and the issuance of each
Standby Letter of Credit (including the initial Standby Letter of Credit) shall
be subject to the fulfillment of the following conditions:

               3.2 (a)  REPRESENTATIONS AND WARRANTIES.  The representations and
warranties contained in Article IV shall be true and correct on and as of the
Closing Date and on the date of each Revolving Loan or the date of issuance of
each Commercial Paper Note and of each Standby Letter of Credit, with the same
force and effect as if made on such date.

                                      -35-

<PAGE>

               3.2 (b)  NO DEFAULT.  No Default or Event of Default shall have
occurred and be continuing on the Closing Date and on the date of each Revolving
Loan or the date of issuance of each Commercial Paper Note or of each Standby
Letter of Credit or will exist after giving effect to the Revolving Loans made
on such date or the Commercial Paper Note or Standby Letter of Credit so issued.

               3.2 (c)  NOTICES AND REQUESTS.  In the case of Revolving Loans
the Agent shall have received the Borrower's request for such Revolving Loans as
required under Section 2.2 (except as otherwise provided in Section 2.2 (b)),
in the case of Commercial Paper Notes, the Borrower shall have complied with the
conditions set forth in the Commercial Paper Program Documents for the issuance
of Commercial Paper Notes; and in the case of Standby Letters of Credit, the
Borrower shall have complied with the requirements of Sections 2.8A, 2.9A and
2.10A for the issuance of Standby Letters of Credit.

                                   ARTICLE IV

                         REPRESENTATIONS AND WARRANTIES

          To induce the Banks to enter into this Agreement, to grant the
Revolving Commitments and to make Revolving Loans hereunder, to induce First
Bank to permit the Borrower to participate in and issue Commercial Paper Notes
under the Commercial Paper Program, and to induce First Bank to issue the
Standby Letters of Credit, the Borrower represents and warrants to the Banks:

          Section 4.1  ORGANIZATION, STANDING, ETC.  The Borrower is a
corporation duly incorporated and validly existing and in good standing under
the laws of the jurisdiction of its incorporation and has all requisite
corporate power and authority to carry on its business as now conducted, to
enter into this Agreement and to issue the Revolving Notes and to perform its
obligations under the Borrower Loan Documents.  Each Subsidiary is a corporation
duly incorporated and validly existing and in good standing under the laws of
the jurisdiction of its incorporation and has all requisite corporate power and
authority to carry on its business as now conducted.  Each of the Borrower and
the Subsidiaries (a) holds all certificates of authority, licenses and permits
necessary to carry on its business as presently conducted in each jurisdiction
in which it is carrying on such business, except where the failure to hold such
certificates, licenses or permits would not have a material adverse effect on
the business, operations, property, assets or condition, financial or otherwise,
of the Borrower and the Subsidiaries taken as a whole, and (b) is duly qualified
and in good standing as a foreign corporation in each jurisdiction in which the
character of the properties owned, leased or operated by it or the business
conducted by it makes such qualification necessary and the failure so to qualify
would permanently preclude the Borrower or such Subsidiary from enforcing its
rights with respect to any assets or expose the Borrower or such Subsidiary to
any

                                      -36-

<PAGE>

liability, which in either case would be material to the Borrower and the
Subsidiaries taken as a whole.

          Section 4.2  AUTHORIZATION AND VALIDITY.  The execution, delivery and
performance by the Borrower of the Borrower Loan Documents have been duly
authorized by all necessary corporate action by the Borrower, and this Agreement
constitutes, and the Revolving Notes and other Borrower Loan Documents when
executed will constitute, the legal, valid and binding obligations of the
Borrower, enforceable against the Borrower in accordance with their respective
terms, subject to limitations as to enforceability which might result from
bankruptcy, insolvency, moratorium and other similar laws affecting creditors'
rights generally and subject to limitations on the availability of equitable
remedies.

          Section 4.3  NO CONFLICT; NO DEFAULT.  The execution, delivery and
performance by the Borrower of the Borrower Loan Documents will not (a) violate
any provision of any law, statute, rule or regulation or any order, writ,
judgment, injunction, decree, determination or award of any court, governmental
agency or arbitrator presently in effect having applicability to the Borrower,
(b) violate or contravene any provision of the Articles of Incorporation or
bylaws of the Borrower, or (c) result in a breach of or constitute a default
under any indenture, loan or credit agreement or any other agreement, lease or
instrument to which the Borrower is a party or by which it or any of its
properties may be bound or result in the creation of any Lien thereunder.
Neither the Borrower nor any Subsidiary is in default under or in violation of
any such law, statute, rule or regulation, order, writ, judgment, injunction,
decree, determination or award or any such indenture, loan or credit agreement
or other agreement, lease or instrument in any case in which the consequences of
such default or violation could have a material adverse effect on the business,
operations, properties, assets or condition (financial or otherwise) of the
Borrower and its Subsidiaries taken as a whole.

          Section 4.4  GOVERNMENT CONSENT.  No order, consent, approval,
license, authorization or validation of, or filing, recording or registration
with, or exemption by, any governmental or public body or authority is required
on the part of the Borrower to authorize, or is required in connection with the
execution, delivery and performance of, or the legality, validity, binding
effect or enforceability of, the Borrower Loan Documents.

          Section 4.5  FINANCIAL STATEMENTS AND CONDITION.  The Borrower's
audited consolidated financial statements as at April 30, 1994 and its unaudited
financial statements as at July 30, 1994, as heretofore furnished to the Banks,
have been prepared in accordance with GAAP on a consistent basis (except for
year-end audit adjustments as to the interim statements) and fairly present the
financial condition of the Borrower and its Subsidiaries as at such dates and
the results of their operations and changes in financial position for the
respective periods then ended.  As of the dates of such financial statements,
neither the Borrower nor any

                                      -37-

<PAGE>

Subsidiary had any material obligation, contingent liability, liability for
taxes or long-term lease obligation which is not reflected in such financial
statements or in the notes thereto.  Since July 30, 1994, there has been no
material adverse change in the business, operations, property, assets or
condition, financial or otherwise, of the Borrower and its Subsidiaries taken as
a whole.

          Section 4.6  LITIGATION.  Except as disclosed in Exhibit 4.6 hereto,
there are no actions, suits or proceedings pending or, to the knowledge of the
Borrower, threatened against or affecting the Borrower or any Subsidiary or any
of their properties before any court or arbitrator, or any governmental
department, board, agency or other instrumentality which, if determined
adversely to the Borrower or such Subsidiary, would have a material adverse
effect on the business, operations, property or condition (financial or
otherwise) of the Borrower and the Subsidiaries taken as a whole or on the
ability of the Borrower or any Subsidiary to perform its obligations under the
Loan Documents.

          Section 4.7  ENVIRONMENTAL, HEALTH AND SAFETY LAWS.  There does not
exist any violation by the Borrower or any Subsidiary of any applicable federal,
state or local law, rule or regulation or order of any government, governmental
department, board, agency or other instrumentality relating to environmental,
pollution, health or safety matters which will or threatens to impose a material
liability on the Borrower or a Subsidiary or which would require a material
expenditure by the Borrower or such Subsidiary to cure.  Neither the Borrower
nor any Subsidiary has received any notice to the effect that any part of its
operations or properties is not in material compliance with any such law, rule,
regulation or order or notice that it or its property is the subject of any
governmental investigation evaluating whether any remedial action is needed to
respond to any release of any toxic or hazardous waste or substance into the
environment, which non-compliance or remedial action could reasonably be
expected to have a material adverse effect on the business, operations,
properties, assets or condition (financial or otherwise) of the Borrower and its
Subsidiaries taken as a whole.

          Section 4.8  ERISA.  Each Plan complies with all material applicable
requirements of ERISA and the Code and with all material applicable rulings and
regulations issued under the provisions of ERISA and the Code setting forth
those requirements.  No Reportable Event has occurred and is continuing with
respect to any Plan.  All of the minimum funding standards applicable to such
Plans have been satisfied and there exists no event or condition which would
permit the institution of proceedings to terminate any Plan under Section 4042
of ERISA.  The current value of the Plans' benefits guaranteed under Title IV of
ERISA does not exceed the current value of the Plans' assets allocable to such
benefits.

          Section 4.9  FEDERAL RESERVE REGULATIONS.  Neither the Borrower nor
any Subsidiary is engaged principally or as one of its important activities in
the business of extending credit for the purpose of purchasing or carrying
margin stock

                                      -38-

<PAGE>

(as defined in Regulation U of the Board).  The value of all margin stock owned
by the Borrower does not constitute more than 25% of the value of the assets of
the Borrower.

          Section 4.10  TITLE TO PROPERTY; LEASES; LIENS; SUBORDINATION.  Each
of the Borrower and the Subsidiaries has (a) good and marketable title to its
real properties and (b) good and sufficient title to, or valid, subsisting and
enforceable leasehold interest in, its other material properties, including all
real properties, other properties and assets, referred to as owned by the
Borrower and its Subsidiaries in the most recent financial statement referred to
in Section 4.5 (other than property disposed of since the date of such financial
statements in the ordinary course of business).  None of such properties owned
by the Borrower or any Subsidiary is subject to a Lien, except as allowed under
Section 6.12.  The Borrower has not subordinated any of its rights under any
obligation owing to it to the rights of any other person.

          Section 4.11  TAXES.  Each of the Borrower and the Subsidiaries has
filed all federal, state and local tax returns required to be filed and has paid
or made provision for the payment of all taxes due and payable pursuant to such
returns and pursuant to any assessments made against it or any of its property
and all other taxes, fees and other charges imposed on it or any of its property
by any governmental authority (other than taxes, fees or charges the amount or
validity of which is currently being contested in good faith by appropriate
proceedings and with respect to which reserves in accordance with GAAP have been
provided on the books of the Borrower).  No material tax Liens have been filed
and no material claims are being asserted with respect to any such taxes, fees
or charges.  The charges, accruals and reserves on the books of the Borrower in
respect of taxes and other governmental charges are adequate and the Borrower
knows of no proposed material tax assessment against it or any Subsidiary or any
basis therefor.

          Section 4.12  TRADEMARKS, PATENTS.  Each of the Borrower and the
Subsidiaries possesses or has the right to use all of the patents, trademarks,
trade names, service marks and copyrights, and applications therefor, and all
technology, know-how, processes, methods and designs used in or necessary for
the conduct of its business, without known conflict with the rights of others.

          Section 4.13  BURDENSOME RESTRICTIONS.  Neither the Borrower nor any
Subsidiary is a party to or otherwise bound by any indenture, loan or credit
agreement or any lease or other agreement or instrument or subject to any
charter, corporate or partnership restriction which would foreseeably have a
material adverse effect on the business, properties, assets, operations or
condition (financial or otherwise) of the Borrower or such Subsidiary or on the
ability of the Borrower or any Subsidiary to carry out its obligations under any
Loan Document.

                                      -39-

<PAGE>

          Section 4.14  FORCE MAJEURE.  Since the date of the most recent
financial statement referred to in Section 4.5, the business, properties and
other assets of the Borrower and the Subsidiaries have not been materially and
adversely affected in any way as the result of any fire or other casualty,
strike, lockout, or other labor trouble, embargo, sabotage, confiscation,
condemnation, riot, civil disturbance, activity of armed forces or act of God.

          Section 4.15  INVESTMENT COMPANY ACT.  Neither the Borrower nor any
Subsidiary is an "investment company" or a company "controlled" by an investment
company within the meaning of the Investment Company Act of 1940, as amended.

          Section 4.16  PUBLIC UTILITY HOLDING COMPANY ACT.  Neither the
Borrower nor any Subsidiary is a "holding company" or a "subsidiary company" of
a holding company or an "affiliate" of a holding company or of a subsidiary
company of a holding company within the meaning of the Public Utility Holding
Company Act of 1935, as amended.

          Section 4.17  RETIREMENT BENEFITS.  Under the accounting rules
proposed as of the date of this Agreement by the Financial Accounting Standards
Board with respect thereto, the present value of the expected cost to the
Borrower and the Subsidiaries of post-retirement medical and insurance benefits
with respect to employees, as estimated by the Borrower in accordance with GAAP
is not material.

          Section 4.18  FULL DISCLOSURE.  Subject to the following sentence,
neither the financial statements referred to in Section 4.5 nor any other
certificate, written statement, exhibit or report furnished by or on behalf of
the Borrower in connection with or pursuant to this Agreement contains any
untrue statement of a material fact or omits to state any material fact
necessary in order to make the statements contained therein not misleading.
Certificates or statements furnished by or on behalf of the Borrower to the
Banks consisting of projections or forecasts of future results or events have
been prepared in good faith and based on good faith estimates and assumptions of
the management of the Borrower, and the Borrower has no reason to believe that
such projections or forecasts are not reasonable.

          Section 4.19  SUBSIDIARIES.  Exhibit 4.19 sets forth as of the date of
this Agreement a list of all Subsidiaries and the number and percentage of the
shares of each class of capital stock owned beneficially or of record by the
Borrower or any Subsidiary therein, and the jurisdiction of incorporation of
each Subsidiary.  Except as otherwise indicated in Exhibit 4.19, all shares of
each Subsidiary owned by the Borrower or by any other Subsidiary are validly
issued and fully paid and nonassessable.

                                    ARTICLE V

                                      -40-

<PAGE>

                              AFFIRMATIVE COVENANTS

          Until any obligation of the Banks hereunder to make the Revolving
Loans, any obligation of First Bank to permit the Borrower to issue Commercial
Paper Notes under the Commercial Paper Program and any obligation of First Bank
to issue the Standby Letters of Credit shall have expired or been terminated and
the Revolving Notes and all of the other Obligations have been paid in full, all
outstanding Commercial Paper Notes and Standby Letters of Credit shall have been
paid in full or the liability of First Bank thereon shall have otherwise been
discharged and no amount is available to be drawn under the Commercial Paper
Letter of Credit with respect to the Commercial Paper Notes or under any Standby
Letter of Credit, unless the Majority Banks shall otherwise consent in writing:

          Section 5.1  FINANCIAL STATEMENTS AND REPORTS.  The Borrower will
furnish to the Banks:

               5.1 (a)  As soon as available and in any event within 100 days
after the end of each fiscal year of the Borrower, (i) the consolidated and
consolidating financial statements of the Borrower and the Subsidiaries
consisting of at least statements of operations, cash flows and shareholders'
equity and a consolidated balance sheet as at the end of such year, setting
forth in each case in comparative form corresponding figures from the previous
annual audit, certified without qualification by Arthur Andersen or other
independent certified public accountants of recognized national standing
selected by the Borrower and acceptable to the Agent, and (ii) a statement of
the Borrower's Contingent Obligations as at the end of such fiscal year.

               5.1 (b)  Together with the audited financial statements required
under Section 5.1 (a), a statement by the accounting firm performing such audit
to the effect that it has reviewed this Agreement and that in the course of
performing its examination nothing came to its attention that caused it to
believe that any Default or Event of Default exists, or, if such Default or
Event of Default exists, describing its nature.

               5.1 (c)  As soon as available and in any event within 60 days
after the end of each fiscal quarter of the Borrower, (i) unaudited consolidated
and consolidating statements of operations for the Borrower and the Subsidiaries
for such quarter and for the year to date and cash flows for the period from the
beginning of such fiscal year to the end of such quarter and a consolidated
balance sheet of the Borrower as at the end of such quarter, setting forth in
comparative form figures for the corresponding period for the preceding fiscal
year, accompanied by a certificate signed by the chief financial officer of the
Borrower stating that such financial statements present fairly the financial
condition of the Borrower and the Subsidiaries and that the same have been
prepared in accordance with GAAP, and

                                      -41-

<PAGE>

(ii) a statement of the Borrower's Contingent Obligations as at the end of such
fiscal quarter.

               5.1 (d)  As soon as practicable and in any event within 60 days
after the end of the first three fiscal quarters of the fiscal year of the
Borrower, a statement signed by the chief financial officer of the Borrower
demonstrating in reasonable detail compliance (or noncompliance, as the case may
be) with Sections 6.15 through 6.21 as at the end of such quarter and stating
that as at the end of such quarter there did not exist any Default or Event of
Default or, if such Default or Event of Default existed, specifying the nature
and period of existence thereof and what action the Borrower proposes to take
with respect thereto.

               5.1 (e)  As soon as practicable and in any event within 60 days
after the beginning of each fiscal year of the Borrower, statements of budgeted
consolidated income for the Borrower and the Subsidiaries for each fiscal
quarter in such fiscal year and a budgeted consolidated balance sheet of the
Borrower and the Subsidiaries, as at the end of each fiscal year, all in
reasonable detail and reasonably satisfactory in scope to the Agent.

               5.1 (f)  Immediately upon any officer of the Borrower becoming
aware of any Default or Event of Default, a notice describing the nature thereof
and what action the Borrower proposes to take with respect thereto.

               5.1 (g)  Immediately upon any officer of the Borrower becoming
aware of the occurrence, with respect to any Plan, of any Reportable Event or
any Prohibited Transaction, a notice specifying the nature thereof and what
action the Borrower proposes to take with respect thereto, and, when received,
copies of any notice from PBGC of intention to terminate or have a trustee
appointed for any Plan.

               5.1 (h)  Promptly upon the mailing or filing thereof, copies of
all financial statements, reports and proxy statements mailed to the Borrower's
shareholders, and copies of all registration statements, periodic reports and
other documents filed with the Securities and Exchange Commission (or any
successor thereto) or any national securities exchange.

               5.1 (i)  Promptly upon their distribution, copies of all
financial statements, reports and proxy statements which the Borrower or any
Subsidiary shall have sent to its stockholders.

               5.1 (j)  Promptly after the sending or filing thereof, copies of
all regular and periodic financial reports (including all Form 10-K and Form 10-
Q reports) which the Borrower or any Subsidiary shall file with the Securities
and Exchange Commission or any national securities exchange.

                                      -42-

<PAGE>

               5.1 (k)  From time to time, such other information regarding the
business, operation and financial condition of the Borrower and the Subsidiaries
as any Bank may reasonably request.

          Section 5.2  CORPORATE EXISTENCE.  The Borrower will maintain, and
cause each Subsidiary to maintain, its corporate existence in good standing
under the laws of its jurisdiction of incorporation and its qualification to
transact business in each jurisdiction where failure so to qualify would
permanently preclude the Borrower or such Subsidiary from enforcing its rights
with respect to any material asset or would expose the Borrower or such
Subsidiary to any material liability; provided, however, that nothing herein
shall prohibit the merger or liquidation of any Subsidiary allowed under
Section 6.1.

          Section 5.3  INSURANCE.  The Borrower shall maintain, and shall cause
each Subsidiary to maintain, with financially sound and reputable insurance
companies such insurance as may be required by law and such other insurance in
such amounts and against such hazards as is customary in the case of reputable
firms engaged in the same or similar business and similarly situated.

          Section 5.4  PAYMENT OF TAXES AND CLAIMS.  The Borrower shall file,
and cause each Subsidiary to file, all tax returns and reports which are
required by law to be filed by it and will pay, and cause each Subsidiary to
pay, before they become delinquent all taxes, assessments and governmental
charges and levies imposed upon it or its property and all claims or demands of
any kind (including but not limited to those of suppliers, mechanics, carriers,
warehouses, landlords and other like Persons) which, if unpaid, might result in
the creation of a Lien upon its property; provided that the foregoing items need
not be paid if they are being contested in good faith by appropriate
proceedings, and as long as the Borrower's or such Subsidiary's title to its
property is not materially adversely affected, its use of such property in the
ordinary course of its business is not materially interfered with and adequate
reserves with respect thereto have been set aside on the Borrower's or such
Subsidiary's books in accordance with GAAP.

          Section 5.5  INSPECTION.  The Borrower shall permit any Person
designated by the Agent or any Bank to visit and inspect any of the properties,
corporate books and financial records of the Borrower and the Subsidiaries, to
examine and to make copies of the books of accounts and other financial records
of the Borrower and the Subsidiaries, and to discuss the affairs, finances and
accounts of the Borrower and the Subsidiaries with, and to be advised as to the
same by, its officers at such reasonable times and intervals as the Agent or
such Bank may designate.  So long as no Event of Default exists, the expenses of
the Agent or such Bank for such visits, inspections and examinations shall be at
the expense of the Agent (for the accounts of the Banks) and such Bank, but any
such visits, inspections and examinations made while any Event of Default is
continuing shall be at the expense of the Borrower.

                                      -43-

<PAGE>

          Section 5.6  MAINTENANCE OF PROPERTIES.  The Borrower will maintain,
and cause each Subsidiary to maintain, its properties used or useful in the
conduct of its business in good condition, repair and working order, and
supplied with all necessary equipment, and make all necessary repairs, renewals,
replacements, betterments and improvements thereto, all as may be necessary so
that the business carried on in connection therewith may be properly and
advantageously conducted at all times.

          Section 5.7  BOOKS AND RECORDS.  The Borrower will keep, and will
cause each Subsidiary to keep, adequate and proper records and books of account
in which full and correct entries will be made of its dealings, business and
affairs.

          Section 5.8  COMPLIANCE.  The Borrower will comply, and will cause
each Subsidiary to comply, in all material respects with all laws, rules,
regulations, orders, writs, judgments, injunctions, decrees or awards to which
it may be subject; provided, however, that failure so to comply shall not be a
breach of this covenant if such failure does not have, or is not reasonably
expected to have, a materially adverse effect on the properties, business,
prospects or condition (financial or otherwise) of the Borrower or such
Subsidiary and the Borrower or such Subsidiary is acting in good faith and with
reasonable dispatch to cure such noncompliance.

          Section 5.9  NOTICE OF LITIGATION.  The Borrower will give prompt
written notice to the Agent of the commencement of any action, suit or
proceeding before any court or arbitrator or any governmental department, board,
agency or other instrumentality affecting the Borrower or any Subsidiary or any
property of the Borrower or a Subsidiary or to which the Borrower or a
Subsidiary is a party in which an adverse determination or result could have a
material adverse effect on the business, operations, property or condition
(financial or otherwise) of the Borrower and the Subsidiaries taken as a whole
or on the ability of the Borrower or any Subsidiary to perform its obligations
under this Agreement and the other Loan Documents, stating the nature and status
of such action, suit or proceeding.

          Section 5.10  ERISA.  The Borrower will maintain, and cause each
Subsidiary to maintain, each Plan in compliance with all material applicable
requirements of ERISA and of the Code and with all material applicable rulings
and regulations issued under the provisions of ERISA and of the Code and will
not and not permit any of the ERISA Affiliates to (a) engage in any transaction
in connection with which the Borrower or any of the ERISA Affiliates would be
subject to either a civil penalty assessed pursuant to Section 502(i) of ERISA
or a tax imposed by Section 4975 of the Code, in either case in an amount
exceeding $50,000, (b) fail to make full payment when due of all amounts which,
under the provisions of any Plan, the Borrower or any ERISA Affiliate is
required to pay as contributions thereto, or permit to exist any accumulated
funding deficiency (as such term is defined in Section 302 of ERISA and Section
412 of the Code), whether or not waived, with

                                      -44-

<PAGE>

respect to any Plan in an aggregate amount exceeding $100,000 or (c) fail to
make any payments in an aggregate amount exceeding $100,000 to any Multiemployer
Plan that the Borrower or any of the ERISA Affiliates may be required to make
under any agreement relating to such Multiemployer Plan or any law pertaining
thereto.

          Section 5.11  ENVIRONMENTAL MATTERS; REPORTING.  The Borrower will
observe and comply with, and cause each Subsidiary to observe and comply with,
all laws, rules, regulations and orders of any government or government agency
relating to health, safety, pollution, hazardous materials or other
environmental matters to the extent non-compliance could result in a material
liability or otherwise have a material adverse effect on the Borrower and the
Subsidiaries taken as a whole.  The Borrower will give the Agent prompt written
notice of any violation as to any environmental matter by the Borrower or any
Subsidiary and of the commencement of any judicial or administrative proceeding
relating to health, safety or environmental matters (a) in which an adverse
determination or result could result in the revocation of or have a material
adverse effect on any operating permits, air emission permits, water discharge
permits, hazardous waste permits or other permits held by the Borrower or any
Subsidiary which are material to the operations of the Borrower or such
Subsidiary, or (b) which will or threatens to impose a material liability on the
Borrower or such Subsidiary to any Person or which will require a material
expenditure by the Borrower or such Subsidiary to cure any alleged problem or
violation.

                                   ARTICLE VI

                               NEGATIVE COVENANTS

          Until any obligation of the Banks hereunder to make the Revolving
Loans, any obligation of First Bank to permit the Borrower to issue Commercial
Paper Notes under the Commercial Paper Program and any obligation of First Bank
to issue the Standby Letters of Credit shall have expired or been terminated and
the Revolving Notes and all of the other Obligations have been paid in full, all
outstanding Commercial Paper Notes and Standby Letters of Credit shall have been
paid in full or the liability of First Bank thereon shall have otherwise been
discharged and no amount is available to be drawn under the Commercial Paper
Letter of Credit with respect to the Commercial Paper Notes or under any Standby
Letter of Credit, unless the Majority Banks shall otherwise consent in writing:

          Section 6.1  MERGER.  The Borrower will not merge or consolidate or
enter into any analogous reorganization or transaction with any Person or
liquidate, wind up or dissolve itself (or suffer any liquidation or dissolution)
or permit any Subsidiary to do any of the foregoing; PROVIDED, HOWEVER, any
Subsidiary may be merged with or liquidated into the Borrower or any
wholly-owned Subsidiary (if the Borrower or such wholly-owned Subsidiary is the
surviving corporation).

                                      -45-

<PAGE>

          Section 6.2  SALE OF ASSETS.  The Borrower will not, and will not
permit any Subsidiary to, sell, transfer, lease or otherwise convey all or any
substantial part of its assets except for:

          (a)  sales and leases of inventory in the ordinary course of business;

          (b)  sales or transfers by a Subsidiary to the Borrower or a wholly-
     owned subsidiary;

          (c)  sales or other transfers by the Borrower or its Subsidiaries of
     assets other than pursuant to clause (a) or (b) of this Section 6.l2,
     PROVIDED that the aggregate book value of assets sold or transferred
     pursuant to this clause (c) in any fiscal year of the Borrower shall not
     exceed 10% of Tangible Net Worth as of the last day of the previous fiscal
     year; and

          (d)  sales or other transfers of (including the granting of security
     interests in) NFS Lease Accounts and related leases and equipment made by
     NFS in connection with the permanent financing of NFS Lease Accounts (and
     related NFS leases), subject to the following conditions:  (i) the entire
     proceeds of such permanent financing are applied to pay outstanding
     Revolving Loans under this Agreement, (ii) the terms of such permanent
     financing are (A) without recourse to the Borrower (except as provided in
     Section 6.13(d)) and (B) either without recourse to NFS or with recourse to
     NFS only in an amount which does not exceed 20% of the amount of the
     permanent financing with respect to such NFS leases (exclusive of damages
     resulting from the gross negligence or willful misconduct of NFS or breach
     of representations or warranties by NFS), and (iii) the advance rate on
     such NFS leases under such permanent financing must be at least 80% of the
     total present value of the rental streams under such NFS leases.

          (e)  sales or other transfers of (including the granting of security
     interests in) Norstan Canada Lease Accounts and related leases and
     equipment made by Norstan Canada in connection with the permanent financing
     of Norstan Canada Lease Accounts (and related Norstan Canada leases),
     subject to the following conditions:  (i) the terms of such permanent
     financing are (A) without recourse to the Borrower (except as provided in
     Section 6.13(d)) and (B) either without recourse to Norstan Canada or with
     recourse to Norstan Canada only in an amount which does not exceed 30% of
     the amount of the permanent financing with respect to such Norstan Canada
     leases (exclusive of damages resulting from the gross negligence or willful
     misconduct of Norstan Canada or breach of representations or warranties by
     Norstan Canada), and (ii) the advance rate on such Norstan Canada leases
     under such permanent financing must be at least 80% of the total present
     value of the rental streams under such Norstan Canada leases.

                                      -46-

<PAGE>

          Section 6.3  PLANS.  The Borrower will not permit, and will not allow
any Subsidiary to permit, any event to occur or condition to exist which would
permit any Plan to terminate under any circumstances which would cause the Lien
provided for in Section 4068 of ERISA to attach to any assets of the Borrower or
any Subsidiary; and the Borrower will not permit the underfunded amount of Plan
benefits guaranteed under Title IV of ERISA to exceed $100,000.

          Section 6.4  CHANGE IN NATURE OF BUSINESS.  The Borrower will not, and
will not permit any Subsidiary to, make any material change in the nature of the
business of the Borrower or such Subsidiary, as carried on at the date hereof,
except for changes in business related to the communications industry.

          Section 6.5  SUBSIDIARIES.  After the date of this Agreement, the
Borrower will not, and will not permit any Subsidiary to, form or acquire any
corporation which would thereby become a Subsidiary, unless (a) 100% of the
issued and outstanding capital stock of such Subsidiary is owned by Norstan,
Inc. or by a 100%-owned Subsidiary of Norstan, Inc., (b) each line of business
of such Subsidiary  is  within the communications industry and (c) the aggregate
amount of the Borrower's Investment or Investments in all such Subsidiaries
shall not exceed $1,000,000 in any one fiscal year of the Borrower.

          Section 6.6  NEGATIVE PLEDGES; SUBSIDIARY RESTRICTIONS.  The Borrower
will not, and will not permit any Subsidiary to, enter into any agreement, bond,
note or other instrument with or for the benefit of any Person other than the
Banks which would prohibit the Borrower or such Subsidiary from granting, or
otherwise limit the ability of the Borrower or such Subsidiary to grant, to the
Banks any Lien on any assets or properties of the Borrower or such Subsidiary
(except as may be provided in any documents evidencing or securing Indebtedness
incurred by NFS or Norstan Canada in connection with any financing of NFS Lease
Accounts and Norstan Canada Lease Accounts (and related leases) permitted under
Section 6.2, with respect to the NFS Lease Accounts and Norstan Canada Lease
Accounts so financed).  The Borrower will not permit any Subsidiary to place or
allow any restriction, directly or indirectly, on the ability of such Subsidiary
to (a) pay dividends or any distributions on or with respect to such
Subsidiary's capital stock or (b) make loans or other cash payments to the
Borrower.

          Section 6.7  RESTRICTED PAYMENTS.  The Borrower will not make any
Restricted Payments; PROVIDED, HOWEVER, that the Borrower may redeem its capital
stock at an aggregate cost not to exceed $1,500,000 for any fiscal year.

          Section 6.8  CAPITAL EXPENDITURES.  The Borrower will not, and will
not permit any Subsidiary to, make Capital Expenditures in an amount exceeding,
on a consolidated basis in any fiscal year, an amount equal to six percent (6%)
of the consolidated revenues of the Borrower and the Subsidiaries as reported in
their consolidated financial statements for the preceding fiscal year.

                                      -47-

<PAGE>

          Section 6.9  SUBORDINATED DEBT.  The Borrower will not, and will not
permit any Subsidiary to, (a) make any scheduled payment of the principal of or
interest on any Subordinated Debt which would be prohibited by the terms of such
Subordinated Debt and any related subordination agreement; (b) directly or
indirectly make any prepayment on or purchase, redeem or defease any
Subordinated Debt or offer to do so (whether such prepayment, purchase or
redemption, or offer with respect thereto, is voluntary or mandatory); (c) amend
or cancel the subordination provisions applicable to any Subordinated Debt; (d)
take or omit to take any action if as a result of such action or omission the
subordination of such Subordinated Debt, or any part thereof, to the Obligations
might be terminated, impaired or adversely affected; or (e) omit to give the
Agent prompt notice of any notice received from any holder of Subordinated Debt,
or any trustee therefor, or of any default under any agreement or instrument
relating to any Subordinated Debt by reason whereof such Subordinated Debt might
become or be declared to be due or payable.

          Section 6.10  INVESTMENTS.  The Borrower will not, and will not permit
any Subsidiary to, acquire for value, make, have or hold any Investments,
except:

               6.10 (a)  Investments existing on the date of this Agreement;

               6.10 (b)  Travel advances to management personnel and employees
in the ordinary course of business;

               6.10 (c)  Investments in readily marketable direct obligations
issued or guaranteed by the United States or any agency thereof and supported by
the full faith and credit of the United States;

               6.10 (d)  Certificates of deposit or bankers' acceptances issued
by any commercial bank organized under the laws of the United States or any
State thereof which has (i) combined capital and surplus of at least
$100,000,000, and (ii) a credit rating with respect to its unsecured
indebtedness from a nationally recognized rating service that is satisfactory to
the Agent;

               6.10 (e)  Commercial paper given the highest rating by a
nationally recognized rating service;

               6.10 (f)  Repurchase agreements relating to securities issued or
guaranteed as to principal and interest by the United States of America;

               6.10 (g)  Other readily marketable Investments in debt securities
which are reasonably acceptable to the Majority Banks;

                                      -48-
<PAGE>

               6.10 (h)  Any existing Investment by the Borrower or any
Subsidiary in the stock of any Subsidiary;

               6.10 (i)  Investments in new Subsidiaries permitted under
Section 6.5;

               6.10 (j)  Loans and advances by the Borrower to NFS that do not
exceed at any one time an aggregate of $8,000,000;

               6.10 (k)  Loans and advances by the Borrower to Norstan
Communications, Inc., Norstan Network Services, Inc. and Norstan Canada;

               6.10 (l)  Purchases of assets of Persons engaged in the
communications industry, provided that the purchase price paid for such assets
shall not exceed, in the aggregate during any fiscal year of the Borrower, the
sum of (i) $1,500,000, plus (ii) 50% of the net proceeds (after payment of
issuance costs) from any public offering of the common stock of the Borrower,
plus (iii) any contingent payments based on profitability of the assets
acquired, not to exceed 50% of the operating income from such assets, payable
for a period not to exceed five years; PROVIDED, HOWEVER, that if the amount of
net proceeds permitted to be used for the purchase of assets under clause (ii)
of this Section 6.10(l) is not used, or fully used, in the fiscal year in which
such public offering occurs, the unused portion may be carried forward and used
to purchase assets in any succeeding fiscal year or fiscal years;

               6.10 (m)  Indebtedness of any Subsidiary to the Borrower on
account of unpaid dividends owed by that Subsidiary to the Borrower;

               6.10 (n)  Loans to officers and employees of the Borrower or any
Subsidiary (other than indebtedness of the kind described in the following
paragraphs (q) and (r)) not exceeding at any one time an aggregate of $500,000
as to the Borrower and all Subsidiaries combined;

               6.10 (o)  Indebtedness of employees to the Borrower arising under
the Borrower's employee personal computer purchase program, so long as the
aggregate amount of such Indebtedness outstanding at any one time does not
exceed $400,000;

               6.10 (p)  Advances in the form of progress payments, prepaid rent
or security deposits; and

               6.10 (q)  Such other investments of the Borrower as are in
existence on the date hereof and listed in Exhibit 6.10 hereto, but not any
renewal or extension thereof (except for renewals or extensions of Investments
reasonably determined by the Borrower to be not material in amount);

                                      -49-

<PAGE>

PROVIDED, HOWEVER, that any Investments under clauses (c), (d), (e) or (f) above
shall mature within one year of the acquisition thereof by the Borrower or a
Subsidiary.

          Section 6.11  INDEBTEDNESS.  The Borrower will not, and will not
permit any Subsidiary to, incur, create, issue, assume or suffer to exist any
Indebtedness, except:

               6.11 (a)  The Obligations.

               6.11 (b)  Current Liabilities, other than for borrowed money,
incurred in the ordinary course of business.

               6.11 (c)  Indebtedness existing on the date of this Agreement and

disclosed on Exhibit 6.11 hereto, but not including any extension or refinancing
thereof.

               6.11 (d)  Indebtedness secured by Liens permitted under Section
6.12 hereof.

               6.11 (e)  Indebtedness of the Borrower under lines of credit for
foreign exchange transactions and for wire transfers and daylight overdrafts.

               6.11 (f)  Indebtedness of NFS incurred in connection with any
permanent financing of NFS Lease Accounts permitted under Section 6.2(d).

               6.11 (g)   Indebtedness of Norstan Canada incurred in connection
with any permanent financing of Norstan Canada Lease Accounts permitted under
Section 6.2(e).

               6.11 (h)  Indebtedness incurred by Norstan Canada for working
capital which is secured by Standby Letters of Credit issued hereunder; provided
that the aggregate principal amount of such Indebtedness shall not exceed the
aggregate face amount of such Standby Letters of Credit.

               6.11 (i)  Subordinated Indebtedness and renewals thereof.

               6.11 (j)  Contingent Obligations permitted under Section 6.13.

               6.11 (k)  Unsecured Indebtedness of the Borrower (other than as
permitted by other clauses of this Section 6.11); PROVIDED, HOWEVER, that (i)
the aggregate principal amount of such Indebtedness outstanding at any time
shall not exceed $3,000,000.

                                      -50-

<PAGE>

          Section 6.12  LIENS.  The Borrower will not, and will not permit any
Subsidiary to, create, incur, assume or suffer to exist any Lien, or enter into,
or make any commitment to enter into, any arrangement for the acquisition of any
property through conditional sale, lease-purchase or other title retention
agreements, with respect to any property now owned or hereafter acquired by the
Borrower or a Subsidiary, except:

               6.12 (a)  Liens existing on the date of this Agreement and
disclosed on Exhibit 6.12 hereto.

               6.12 (b)  Deposits or pledges to secure payment of workers'
compensation, unemployment insurance, old age pensions or other social security
obligations, in the ordinary course of business of the Borrower or a Subsidiary.

               6.12 (c)  Liens for taxes, fees, assessments and governmental
charges not delinquent or to the extent that payment therefor shall not at the
time be required to be made in accordance with the provisions of Section 5.4.

               6.12 (d)  Liens of carriers, warehousemen, mechanics and
materialmen, and other like Liens arising in the ordinary course of business,
for sums not due or to the extent that payment therefor shall not at the time be
required to be made in accordance with the provisions of Section 5.4.

               6.12 (e)  Liens incurred or deposits or pledges made or given in
connection with, or to secure payment of, indemnity, performance or other
similar bonds.

               6.12 (f)  Encumbrances in the nature of zoning restrictions,
easements and rights or restrictions of record on the use of real property and
landlord's Liens under leases on the premises rented, which do not materially
detract from the value of such property or impair the use thereof in the
business of the Borrower or a Subsidiary.

               6.12 (g)  The interest of any lessor under any Capitalized Lease
entered into after the Closing Date or purchase money Liens on property acquired
after the Closing Date; PROVIDED, that, (i) the Indebtedness secured thereby is
otherwise permitted by this Agreement and (ii) such Liens are limited to the
property acquired and do not secure Indebtedness other than the related
Capitalized Lease Obligations or the purchase price of such property.

               6.12 (h)  Purchase money mortgages, liens, or security interests
(which term for purposes of this subsection shall include conditional sale
agreements or other title retention agreements and leases in the nature of title
retention agreements) upon or in property acquired after the date hereof, or
mortgages, liens or security interests existing in such property at the time of

                                      -51-

<PAGE>

acquisition thereof, or, in the case of any corporation which thereafter becomes
a Subsidiary, mortgages, liens or security interests upon or in its property,
existing at the time such corporation becomes a Subsidiary, provided that no
such mortgage, lien or security interest extends or shall extend to or cover any
property of the Borrower or any Subsidiary, as the case may be, other than the
property then being acquired and fixed improvements then or thereafter erected
thereon.

               6.12 (i)  Mortgages, liens, pledges and security interests
created by any Subsidiary as security for Indebtedness owing to the Borrower or
to another Subsidiary.

               6.12 (j)  Liens arising out of a judgment or judgments against
the Borrower or any Subsidiary for the payment of money in an aggregate amount
not exceeding $300,000 with respect to which an appeal is being prosecuted and a
stay of execution pending such appeal has been secured.

          Section 6.13  CONTINGENT OBLIGATIONS.  The Borrower will not, and will
not permit any Subsidiary to, be or become liable on any Contingent Obligations
except:

          (a)  Contingent Obligations existing on the date of this Agreement and
     described on Exhibit 6.13;

          (b)  the Borrower's guaranty of the limited recourse obligations of
     NFS under the First Bank/NFS Loan Documents;

          (c)  other Contingent Obligations not to exceed $500,000 in aggregate
principal amount at any time outstanding; and

          (d)   the Borrower's guaranty of the indemnity obligations of NFS and
Norstan Canada under any permanent financing permitted to be incurred by NFS or
Norstan Canada under Section 6.2 and which indemnity obligations relate to
breaches of obligations, representations and warranties, failure to perfect
security interests and breaches of administration or other services to be
performed by NFS or Norstan Canada under any lease.

          Section 6.14  TRANSACTIONS WITH AFFILIATES.  Except as expressly
permitted by this Agreement, the Borrower will not, nor will it permit any of
its Subsidiaries to, directly or indirectly:  (a) make any Investment in an
Affiliate; (b) transfer, sell, lease, assign or otherwise dispose of any
Property to an Affiliate if the aggregate book value of all Properties
transferred, sold, leased, assigned or otherwise disposed of at any time would
exceed $100,000; (c) merge into or consolidate with or purchase or acquire
Property from an Affiliate; or (d) enter into any other transaction directly or
indirectly with or for the benefit of an Affiliate (including, without
limitation, guarantees and assumptions of obligations of an Affiliate); PROVIDED
that (x) any

                                      -52-

<PAGE>

Affiliate who is an individual may serve as a director, officer or employee of
the Borrower or any of its Subsidiaries and receive reasonable compensation for
his or her services in such capacity and (y) the Borrower and its Subsidiaries
may enter into transactions (other than extensions of credit by the Borrower or
any of its Subsidiaries to an Affiliate) providing for the leasing of Property,
the rendering or receipt of services or the purchase or sale of inventory and
other Property in the ordinary course of business if the monetary or business
consideration arising therefrom would be substantially as advantageous to the
Borrower and its Subsidiaries as the monetary or business consideration which
would obtain in a comparable transaction with a Person not an Affiliate.

          Section 6.15   CURRENT RATIO.  The Borrower will not permit the ratio
of its Current Assets to its Current Liabilities to be less than 1.3 to 1.0 at
any time.

          Section 6.16  TANGIBLE NET WORTH.  The Borrower will not permit
Tangible Net Worth as of the last day of any fiscal quarter to be less than an
amount equal to the sum of (a) $38,000,000, PLUS (b) 75% of the aggregate
consolidated net income of the Borrower (determined in accordance with GAAP but
disregarding any fiscal quarter for which consolidated net income is negative)
for the period beginning May 1, 1994 and ending on the last day of such fiscal
quarter, PLUS 100% of the net proceeds (after payment of issuance costs) from
any public offering of the common stock of the Borrower occurring after May 1,
1994.

          Section 6.17  LEVERAGE RATIO.  The Borrower will not permit the
Leverage Ratio to be more than:

          (a)  2.9 to 1.0 on October 29, 1994 and January 28, 1995;

          (b)  2.6 to 1.0 on April 30, 1995 or on the last day of any subsequent
     fiscal quarter occurring prior to April 30, 1996;

          (c)  2.3 to 1.0 on April 30, 1996 or on the last day of any subsequent
     fiscal quarter occurring prior to April 30, 1997;

          (d)  2.0 to 1.0 on April 30, 1997 or on the last day of any subsequent
     fiscal quarter.

          Section 6.18  ADJUSTED LEVERAGE RATIO.  The Borrower will not permit
the Adjusted Leverage Ratio to be more than:

          (a)  2.1 to 1.0 on October 29, 1994 and January 28, 1995;

          (b)  1.8 to 1.0 on April 30, 1995 or on the last day of any subsequent
     fiscal quarter occurring prior to April 30, 1996;

                                      -53-

<PAGE>

          (c)  1.5 to 1.0 on April 30, 1996 or on the last day of any subsequent
     fiscal quarter occurring prior to April 30, 1997;

          (d)  1.5 to 1.0 on April 30, 1997 or on the last day of any subsequent
     fiscal quarter.

          Section 6.19  DEBT SERVICE RATIO.  The Borrower will not permit the
Debt Service Ratio to be less than 2.5 to 1.0 as of the end of any fiscal
quarter.

          Section 6.20  RATIO OF NFS TOTAL SENIOR DEBT TO NFS TANGIBLE NET
WORTH.  The Borrower will not permit the ratio of the NFS Total Senior Debt to
the NFS Tangible Net Worth to be more than 18.0 to 1.0 at any time.

          Section 6.21  NFS TOTAL RESERVE AS PERCENTAGE OF NFS TOTAL GROSS
INVESTMENT.  The Borrower will not permit the NFS Total Reserve to be less than
2.5% of the NFS Total Gross Investment at any time.

          Section 6.22  TOTAL LEASE EXPENSE.  The Borrower will not, and will
not permit any Subsidiary to, become or be a party as lessee to any lease with
respect to real or personal property if, after giving effect to such lease, the
aggregate amount of lease expense for any fiscal year of the Borrower and its
Subsidiaries with respect to all such leases (after deducting the aggregate
amount of rent receivable by the Borrower and its Subsidiaries under any
sublease of any such lease to any Person) will exceed an amount equal to five
percent (5%) of the consolidated revenues of the Borrower and the Subsidiaries
as reported in their consolidated financial statements for the preceding fiscal
year.  For purposes of this Section, "lease expense," with respect to any lease
or sublease and for any period, means the amount of lease expense as disclosed
in the notes to the consolidated financial statements of the Borrower and its
Subsidiaries under the heading "Total Lease Expense."

          Section 6.23  SUBSIDIARY LOSSES.  The Borrower will not permit any
Subsidiary to incur a net loss (as determined in accordance with GAAP) in excess
of $1,000,000 for any fiscal year of such Subsidiary.

          Section 6.24  LOAN PROCEEDS.   The Borrower will not, and will not
permit any Subsidiary to, use any part of the proceeds of any Revolving Loan or
Advance directly or indirectly, and whether immediately, incidentally or
ultimately, (a) to purchase or carry margin stock (as defined in Regulation U of
the Board) or to extend credit to others for the purpose of purchasing or
carrying margin stock or to refund Indebtedness originally incurred for such
purpose or (b) for any purpose which entails a violation of, or which is
inconsistent with, the provisions of Regulations G, U or X of the Board.

                                   ARTICLE VII

                                      -54-

<PAGE>

                         EVENTS OF DEFAULT AND REMEDIES

          Section 7.1  EVENTS OF DEFAULT.  The occurrence of any one or more of
the following events shall constitute an Event of Default:

               7.1 (a)  The Borrower shall fail to make when due, whether by
acceleration or otherwise, any payment of principal of or interest on any
Revolving Note or any other Obligation required to be made to the Agent or any
Bank pursuant to this Agreement.

               7.1 (b)  Any representation or warranty made by or on behalf of
the Borrower, any Subsidiary or any Guarantor in this Agreement or any other
Loan Document or by or on behalf of the Borrower, any Subsidiary or any
Guarantor in any certificate, statement, report or document herewith or
hereafter furnished to any Bank or the Agent pursuant to this Agreement or any
other Loan Document shall prove to have been false or misleading in any material
respect on the date as of which the facts set forth are stated or certified.

               7.1 (c)  The Borrower shall fail to comply with Sections 5.2 or
5.3 hereof or any Section of Article VI hereof.

               7.1 (d)  The Borrower shall fail to comply with any other
agreement, covenant, condition, provision or term contained in this Agreement
(other than those hereinabove set forth in this Section 7.1) and such failure to
comply shall continue for 30 calendar days after whichever of the following
dates is the earliest:  (i) the date the Borrower gives notice of such failure
to the Banks, (ii) the date the Borrower should have given notice of such
failure to the Banks pursuant to Section 5.1, or (iii) the date the Agent or any
Bank gives notice of such failure to the Borrower.

               7.1 (e)  The Borrower, any Subsidiary or any Guarantor shall
become insolvent or shall generally not pay its debts as they mature or shall
apply for, shall consent to, or shall acquiesce in the appointment of a
custodian, trustee or receiver of the Borrower, such Subsidiary or such
Guarantor or for a substantial part of the property thereof or, in the absence
of such application, consent or acquiescence, a custodian, trustee or receiver
shall be appointed for the Borrower, a Subsidiary or a Guarantor or for a
substantial part of the property thereof and shall not be discharged within 30
days, or the Borrower, any Subsidiary or a Guarantor shall make an assignment
for the benefit of creditors.

               7.1 (f)  Any bankruptcy, reorganization, debt arrangement or
other proceedings under any bankruptcy or insolvency law shall be instituted by
or against the Borrower, a Subsidiary or any Guarantor, and, if instituted
against the Borrower, a Subsidiary or any Guarantor, shall have been consented
to or acquiesced in by the Borrower, such Subsidiary or such Guarantor, or shall
remain undismissed

                                      -55-
<PAGE>

for 30 days, or an order for relief shall have been entered against the
Borrower, such Subsidiary or such Guarantor.

               7.1 (g)  Any dissolution or liquidation proceeding not permitted
by Section 6.1 shall be instituted by or against the Borrower or a Subsidiary or
any dissolution or liquidation proceeding shall be instituted by or against any
Guarantor, and, if instituted against the Borrower, any Subsidiary or any
Guarantor, shall be consented to or acquiesced in by the Borrower, such
Subsidiary or such Guarantor or shall remain for 45 days undismissed.

               7.1 (h)  A judgment or judgments for the payment of money in
excess of the sum of $300,000 in the aggregate shall be rendered against the
Borrower or a Subsidiary and the Borrower or such Subsidiary shall not discharge
the same or provide for its discharge in accordance with its terms, or procure a
stay of execution thereof, prior to any execution on such judgment by such
judgment creditor, within 30 days from the date of entry thereof, and within
said period of 30 days, or such longer period during which execution of such
judgment shall be stayed, appeal therefrom and cause the execution thereof to be
stayed during such appeal.

               7.1 (i)  The maturity of any material Indebtedness of the
Borrower (other than Indebtedness under this Agreement) or a Subsidiary shall be
accelerated by reason of default, or the Borrower or a Subsidiary shall fail to
pay any such material Indebtedness when due (after the lapse of any applicable
grace period) or, in the case of such Indebtedness payable on demand, when
demanded (after the lapse of any applicable grace period), or any event shall
occur or condition shall exist and shall continue for more than the period of
grace, if any, applicable thereto and shall have the effect of causing, or
permitting the holder of any such Indebtedness or any trustee or other Person
acting on behalf of such holder to cause, such material Indebtedness to become
due prior to its stated maturity or to realize upon any collateral given as
security therefor.  For purposes of this Section, Indebtedness of the Borrower
or a Subsidiary shall be deemed "material" if it exceeds $1,000,000 as to any
item of Indebtedness or in the aggregate for all items of Indebtedness with
respect to which any of the events described in this Section 7.1(i) has
occurred.

               7.1 (j)  Any execution or attachment shall be issued whereby any
substantial part of the property of the Borrower or any Subsidiary shall be
taken or attempted to be taken and the same shall not have been vacated or
stayed within 30 days after the issuance thereof.

               7.1 (k)  Any Guarantor shall repudiate or purport to revoke its
Guaranty, or any Guaranty for any reason shall cease to be in full force and
effect as to the Guarantor executing and delivering the same or shall be
judicially declared null and void as to such Guarantor.

                                      -56-

<PAGE>

               7.1 (l)  50% or more of any class of the capital stock of the
Borrower shall come to be owned by a single Person, or by two or more Persons
acting together in holding such stock for a common purpose.

               7.1 (m)  The Borrower shall cease to be the sole shareholder of
the stock of any Guarantor.

               7.1 (n)  Any distribution agreement pursuant to which the
Borrower or any Subsidiary sells, installs and/or services new private
communications systems for ROLM Company is cancelled or terminates and is not
renewed; PROVIDED, HOWEVER, that an Event of Default shall not exist under this
Section 7.1(n) if and for so long as both the Borrower and ROLM Company are
negotiating for a renewal of such distribution agreement in good faith and with
reasonable diligence.

          Section 7.2  REMEDIES.   If (a) any Event of Default described in
Sections 7.1(e), (f) or (g) shall occur with respect to the Borrower, the
Revolving Commitments shall automatically terminate (except as provided in
Section 2.2(b)) and the Revolving Notes and all other Obligations shall
automatically become immediately due and payable, the Borrower shall without
demand pay into the Holding Account an amount equal to the aggregate face amount
of all outstanding Commercial Paper Notes and Standby Letters of Credit, and the
Borrower shall have no right to have any new Commercial Paper Notes or Standby
Letters of Credit issued on its behalf; or (b) any other Event of Default shall
occur and be continuing, then, upon receipt by the Agent of a request in writing
from the Majority Banks, the Agent shall (i) declare the Revolving Commitments
terminated, whereupon the Revolving Commitments shall terminate (except as
provided in Section 2.2(b)), (ii) declare the outstanding unpaid principal
balance of the Revolving Notes, the accrued and unpaid interest thereon and all
other Obligations to be forthwith due and payable, whereupon the Revolving
Notes, all accrued and unpaid interest thereon and all such Obligations shall
immediately become due and payable, in each case without presentment, demand,
protest or other notice of any kind, all of which are hereby expressly waived,
anything in this Agreement or in the Revolving Notes to the contrary
notwithstanding, (iii) demand that the Borrower pay into the Holding Account an
amount equal to the aggregate face amount of all outstanding Commercial Paper
Notes and Standby Letters of Credit, whereupon the Borrower shall pay such
amount, (iv) cause First Bank to instruct the Depositary under the Commercial
Paper Documents not to issue any additional Commercial Paper Notes on behalf of
the Company; (v) exercise all rights and remedies under any of the Loan
Documents, and (vi) enforce all rights and remedies under any applicable law.

          Section 7.3  OFFSET.  In addition to the remedies set forth in Section
7.2, upon the occurrence of any Event of Default and thereafter while the same
be continuing, the Borrower hereby irrevocably authorizes each Bank to set off
any Obligations owed to such Bank against all deposits and credits of the
Borrower with,

                                      -57-

<PAGE>

and any and all claims of the Borrower against, such Bank.  Such right shall
exist whether or not such Bank shall have made any demand hereunder or under any
other Loan Document, whether or not the Obligations, or any part thereof, or
deposits and credits held for the account of the Borrower is or are matured or
unmatured, and regardless of the existence or adequacy of any collateral,
guaranty or any other security, right or remedy available to such Bank or the
Banks.  Each Bank agrees that, as promptly as is reasonably possible after the
exercise of any such setoff right, it shall notify the Borrower of its exercise
of such setoff right; provided, however, that the failure of such Bank to
provide such notice shall not affect the validity of the exercise of such setoff
rights.  Nothing in this Agreement shall be deemed a waiver or prohibition of or
restriction on any Bank to all rights of banker's Lien, setoff and counterclaim
available pursuant to law.

                                  ARTICLE VIII

                                    THE AGENT

          The following provisions shall govern the relationship of the Agent
with the Banks.

          Section 8.1  APPOINTMENT AND AUTHORIZATION.  Each Bank appoints and
authorizes the Agent to take such action as agent on its behalf and to exercise
such respective powers under the Loan Documents as are delegated to the Agent by
the terms thereof, together with such powers as are reasonably incidental
thereto.  Neither the Agent nor any of its directors, officers or employees
shall be liable for any action taken or omitted to be taken by it under or in
connection with the Loan Documents, except for its own gross negligence or
willful misconduct.  The Agent shall act as an independent contractor in
performing its obligations as Agent hereunder and nothing herein contained shall
be deemed to create any fiduciary relationship among or between the Agent, the
Borrower or the Banks.

          Section 8.2  NOTE HOLDERS.  The Agent may treat the payee of any
Revolving Note as the holder thereof until written notice of transfer shall have
been filed with it, signed by such payee and in form satisfactory to the Agent.

          Section 8.3  CONSULTATION WITH COUNSEL.  The Agent may consult with
legal counsel selected by it with reasonable care and shall not be liable for
any action taken or suffered in good faith by it in accordance with the advice
of such counsel.

          Section 8.4  LOAN DOCUMENTS.  The Agent shall not be under a duty to
examine or pass upon the validity, effectiveness, genuineness or value of any of
the Loan Documents or any other instrument or document furnished pursuant
thereto, and the Agent shall be entitled to assume that the same are valid,
effective and genuine and what they purport to be.

                                      -58-

<PAGE>

          Section 8.5  FIRST BANK AND AFFILIATES.  With respect to its Revolving
Commitment and the Revolving Loans made by it, First Bank shall have the same
rights and powers under the Loan Documents as any other Bank and may exercise
the same as though it were not the Agent consistent with the terms thereof, and
First Bank and its Affiliates may accept deposits from, lend money to and
generally engage in any kind of business with the Borrower as if it were not the
Agent.

          Section 8.6  ACTION BY AGENT.  Except as may otherwise be expressly
stated in this Agreement, the Agent shall be entitled to use its discretion with
respect to exercising or refraining from exercising any rights which may be
vested in it by, or with respect to taking or refraining from taking any action
or actions which it may be able to take under or in respect of, the Loan
Documents.  The Agent shall be required to act or to refrain from acting (and
shall be fully protected in so acting or refraining from acting) upon the
instructions of the Majority Banks, and such instructions shall be binding upon
all holders of Revolving Notes; provided, however, that the Agent shall not be
required to take any action which exposes the Agent to personal liability or
which is contrary to the Loan Documents or applicable law.  The Agent shall
incur no liability under or in respect of any of the Loan Documents by acting
upon any notice, consent, certificate, warranty or other paper or instrument
believed by it to be genuine or authentic or to be signed by the proper party or
parties and to be consistent with the terms of this Agreement.

          Section 8.7  CREDIT ANALYSIS.  Each Bank has made, and shall continue
to make, its own independent investigation or evaluation of the operations,
business, property and condition, financial and otherwise, of the Borrower in
connection with entering into this Agreement and has made its own appraisal of
the creditworthiness of the Borrower.  Except as explicitly provided herein, the
Agent has no duty or responsibility, either initially or on a continuing basis,
to provide any Bank with any credit or other information with respect to such
operations, business, property, condition or creditworthiness, whether such
information comes into its possession on or before the first Event of Default or
at any time thereafter.

          Section 8.8  NOTICES OF EVENT OF DEFAULT, ETC.  In the event that the
Agent shall have acquired actual knowledge of any Event of Default or Default,
the Agent shall promptly give notice thereof to the Banks.

          Section 8.9  INDEMNIFICATION.  Each Bank agrees to indemnify the
Agent, as Agent (to the extent not reimbursed by the Borrower), ratably
according to

                                      -59-

<PAGE>

such Bank's share of the Aggregate Revolving Commitment Amounts from and against
any and all liabilities, obligations, losses, damages, penalties, actions,
judgments, suits, costs, expenses or disbursements of any kind or nature
whatsoever which may be imposed on or incurred by the Agent in any way relating
to or arising out of the Loan Documents or any action taken or omitted by the
Agent under the Loan Documents, provided that no Bank shall be liable for any
portion of such liabilities, obligations, losses, damages, penalties, actions,
judgments, suits, costs, expenses or disbursements resulting from the Agent's
gross negligence or willful misconduct.  No payment by any Bank under this
Section shall relieve the Borrower of any of its obligations under this
Agreement.

          Section 8.10  PAYMENTS AND COLLECTIONS.    All funds received by the
Agent in respect of (a) any payments made by the Borrower on the Revolving
Notes, (b) any reimbursement payments made by the Borrower with respect to
Unpaid Drawings that were funded by Unpaid Drawing Repayment Loans and/or
participation payments made by the Banks under Section 2.11(b), and (c) any
payments by the Bank of Revolving Commitment Fees, shall be distributed
forthwith by the Agent among the Banks, in like currency and funds as received,
ratably according to each Bank's Revolving Outstandings Percentage.  All funds
received by the Agent in respect of any payments made by the Borrower for Letter
of Credit Fees shall be distributed forthwith by the Agent among the Banks, in
like currency and funds as received, ratably according to each Bank's Revolving
Commitment Percentage (except as provided in the proviso clause of Section
2.14(b)).  After any Event of Default has occurred, all funds received by the
Agent, whether as payments by the Borrower or as realization on collateral or on
any Guaranties, shall (except as may otherwise be required by law) be
distributed by the Agent in the following order:  (a) first to the Agent or any
Bank who has incurred unreimbursed costs of collection with respect to any
Obligations hereunder, ratably to the Agent and each Bank in the proportion that
the costs incurred by the Agent or such Bank bear to the total of all such costs
incurred by the Agent and all Banks; (b) next to the Agent for the account of
the Banks (in accordance with their respective Revolving Percentages) for
application on the Revolving Notes and Unpaid Drawings; (c) next to the Agent
for the account of the Banks (in accordance with their respective Revolving
Outstandings Percentages) for any unpaid Revolving Commitment Fees owing by the
Borrower hereunder; (d) next to the Agent for the account of the Banks (in
accordance with their respective Revolving Commitment Percentages) for any
unpaid Letter of Credit Fees owing by the Borrower; and (e) last to the Agent to
be held in the Holding Account to cover any outstanding Commercial Paper Notes
and Standby Letters of Credit.  The provisions of this Section 8.10 shall not
apply to payments of the issuance, amendment, drawing and other fees and out-of-
pocket expenses of First Bank under Section 2.14(c), the Agent Fee under Section
2.16 (a), First Bank Fees under Section 2.16 (b) or Placement Agent Fees under
Section 2.16 (c), which fees shall be solely for the account of First Bank, the
Agent and the Placement Agent, respectively.

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<PAGE>

          Section 8.11  SHARING OF PAYMENTS.  If any Bank shall receive and
retain any payment, voluntary or involuntary, whether by setoff, application of
deposit balance or security, or otherwise, in respect of the Obligations owing
to such Bank under this Agreement or the Revolving Notes in excess of such
Bank's share, as determined under this Agreement, of the Obligations then due
and payable to the Banks under this Agreement, then such Bank shall purchase
from the other Banks for cash and at face value and without recourse, such
participation in the Revolving Notes held by such other Banks as shall be
necessary to cause such excess payment to be shared ratably as aforesaid with
such other Banks; provided, that if such excess payment or part thereof is
thereafter recovered from such purchasing Bank, the related purchases from the
other Banks shall be rescinded ratably and the purchase price restored as to the
portion of such excess payment so recovered, but without interest.  Subject to
the participation purchase obligation above, each Bank agrees to exercise any
and all rights of setoff, counterclaim or banker's lien first fully against any
Revolving Notes and participations therein held by such Bank, next to any other
Indebtedness of the Borrower to such Bank arising under or pursuant to this
Agreement and to any participations held by such Bank in Obligations of the
Borrower arising under or pursuant to this Agreement, and only then to any other
Obligations of the Borrower to such Bank.

          Section 8.12  ADVICE TO BANKS.  The Agent shall forward to the Banks
copies of all notices, financial reports and other communications received
hereunder from the Borrower by it as Agent, excluding, however, notices, reports
and communications which by the terms hereof are to be furnished by the Borrower
directly to each Bank.

          Section 8.13  RESIGNATION.  If at any time First Bank shall deem it
advisable, in its sole discretion, it may submit to each of the Banks and the
Borrower a written notification of its resignation as Agent under this
Agreement, such resignation to be effective upon the appointment of a successor
Agent, but in no event later than 30 days from the date of such notice.  Upon
submission of such notice, the Majority Banks may appoint a successor Agent.

                                   ARTICLE IX

                                  MISCELLANEOUS

          Section 9.1  MODIFICATIONS.  Notwithstanding any provisions to the
contrary herein, any term of this Agreement may be amended with the written
consent of the Borrower; provided that no amendment, modification or waiver of
any provision of this Agreement or any other Loan Document or consent to any
departure therefrom by the Borrower or other party thereto shall in any event be
effective unless the same shall be in writing and signed by the Majority Banks,
and then such amendment, modification, waiver or consent shall be effective only
in

                                      -61-

<PAGE>

the specific instance and for the purpose for which given.  Notwithstanding the
foregoing, no such amendment, modification, waiver or consent shall:

               9.1 (a)  Reduce the rate or extend the time of payment of
interest thereon, or reduce the amount of the principal thereof, or modify any
of the provisions of any Revolving Note with respect to the payment or repayment
thereof, without the consent of the holder of each Revolving Note so affected;
or

               9.1 (b)  Increase the amount or extend the time of any Revolving
Commitment of any Bank, without the consent of such Bank; or

               9.1 (c)  Reduce the rate or extend the time of payment of any fee
payable to a Bank, without the consent of the Bank affected; or

               9.1 (d)  Amend the definition of Majority Banks or otherwise
reduce the percentage of the Banks required to approve or effectuate any such
amendment, modification, waiver, or consent, without the consent of all the
Banks; or

               9.1 (e)  Amend any of Sections 2.20 through 2.25 or any of the
foregoing Sections 9.1 (a) through (d) or this Section 9.1 (e) without the
consent of all the Banks; or

               9.1 (f)  Amend any provision of this Agreement relating to the
Agent in its capacity as Agent without the consent of the Agent; or

               9.1 (g)  Amend any provision of this Agreement relating to the
Commercial Paper Program or the issuance of Commercial Paper Notes or Standby
Letters of Credit without the consent of First Bank; or

               9.1 (h)  Release any Guarantor from its obligations under its
Guaranty.

          Section 9.2  EXPENSES. Whether or not the transactions contemplated
hereby are consummated, the Borrower agrees to reimburse the Agent upon demand
for all reasonable out-of-pocket expenses paid or incurred by the Agent
(including filing and recording costs and fees and expenses of Dorsey & Whitney,
counsel to the Agent), in connection with the negotiation, preparation,
approval, review, execution, delivery, amendment, modification and
interpretation of this Agreement and the other Loan Documents and any commitment
letters relating thereto.  The Borrower shall also reimburse the Agent and,
after the occurrence of an Event of Default, each Bank upon demand for all
reasonable out-of-pocket expenses (including expenses of legal counsel) paid or
incurred by the Agent or any Bank in connection with the collection and
enforcement of this Agreement and any

                                      -62-

<PAGE>

other Loan Document. The obligations of the Borrower under this Section shall
survive any termination of this Agreement.

          Section 9.3  WAIVERS, ETC.  No failure on the part of the Agent or the
holder of a Revolving Note to exercise and no delay in exercising any power or
right hereunder or under any other Loan Document shall operate as a waiver
thereof; nor shall any single or partial exercise of any power or right preclude
any other or further exercise thereof or the exercise of any other power or
right.  The remedies herein and in the other Loan Documents provided are
cumulative and not exclusive of any remedies provided by law.

          Section 9.4  NOTICES.  Except when telephonic notice is expressly
authorized by this Agreement, any notice or other communication to any party in
connection with this Agreement shall be in writing and shall be sent by manual
delivery, telegram, telex, facsimile transmission, overnight courier or United
States mail (postage prepaid) addressed to such party at the address specified
on the signature page hereof, or at such other address as such party shall have
specified to the other party hereto in writing.  All periods of notice shall be
measured from the date of delivery thereof if manually delivered, from the date
of sending thereof if sent by telegram, telex or facsimile transmission, from
the first Business Day after the date of sending if sent by overnight courier,
or from four days after the date of mailing if mailed; provided, however, that
any notice to the Agent or any Bank under Article II hereof shall be deemed to
have been given only when received by the Agent or such Bank.

          Section 9.5  TAXES.  The Borrower agrees to pay, and save the Agent
and the Banks harmless from all liability for, any stamp or other taxes which
may be payable with respect to the execution or delivery of this Agreement or
the issuance of the Revolving Notes, which obligation of the Borrower shall
survive the termination of this Agreement.

          Section 9.6  SUCCESSORS AND ASSIGNS; DISPOSITION OF LOANS;
TRANSFEREES. This Agreement shall be binding upon and inure to the benefit of
the parties hereto and their respective successors and assigns, except that the
Borrower may not assign its rights or delegate its obligations hereunder or
under any other Borrower Loan Document without the prior written consent of all
the Banks.  Each Bank may at any time, with the written consent of the Agent
and, if no Default or Event of Default has occurred which is continuing, the
Borrower, sell, assign, transfer, grant participations in, or otherwise dispose
of any portion of its Revolving Commitment, the Revolving Loans and/or Advances
(each such interest so disposed of being herein called a "Transferred Interest")
to banks or other financial institutions ("Transferees").  The Borrower agrees
that each Transferee shall be entitled to the benefits of Sections 2.21, 2.22,
2.23, 2.24 and 9.2 with respect to its Transferred Interest and that each
Transferee may exercise any and all rights of banker's Lien, setoff and
counterclaim as if such Transferee were a direct lender to

                                      -63-

<PAGE>

the Borrower.  If any Bank makes any assignment to a Transferee, then upon
notice to the Borrower such Transferee, to the extent of such assignment (unless
otherwise provided therein), shall become a "Bank" hereunder and shall have all
the rights and obligations of such Bank hereunder and such Bank shall be
released from its duties and obligations under this Agreement to the extent of
such assignment.  Notwithstanding the sale by any Bank of any participation
hereunder, no participant shall be deemed to be or have the rights and
obligations of a Bank hereunder except that any participant shall have a right
of setoff under Section 7.3 as if it were such Bank and the amount of its
participation were owing directly to such participant by the Borrower.

          Section 9.7  CONFIDENTIALITY OF INFORMATION.  The Agent and each Bank
shall use reasonable efforts to assure that information about the Borrower and
its operations, affairs and financial condition, not generally disclosed to the
public or to trade and other creditors, which is furnished to the Agent or such
Bank pursuant to the provisions hereof is used only for the purposes of this
Agreement and any other relationship between any Bank and the Borrower and shall
not be divulged to any Person other than the Banks, their Affiliates and their
respective officers, directors, employees and agents, except: (a) to their
attorneys and accountants, (b) in connection with the enforcement of the rights
of the Banks hereunder and under the Revolving Notes and the Guaranties or
otherwise in connection with applicable litigation, (c) in connection with
assignments and participations and the solicitation of prospective assignees and
participants referred to in the immediately preceding Section, and (d) as may
otherwise be  required or requested by any regulatory authority having
jurisdiction over any Bank or by any applicable law, rule, regulation, judicial
process or legal process, the opinion of such Bank's counsel concerning the
making of such disclosure to be binding on the parties hereto.  No Bank shall
incur any liability to the Borrower by reason of any disclosure permitted by
this Section 9.7.

          Section 9.8  GOVERNING LAW AND CONSTRUCTION.  THE VALIDITY,
CONSTRUCTION AND ENFORCEABILITY OF THIS AGREEMENT AND THE REVOLVING NOTES SHALL
BE GOVERNED BY THE INTERNAL LAWS OF THE STATE OF MINNESOTA, WITHOUT GIVING
EFFECT TO CONFLICT OF LAWS PRINCIPLES THEREOF, BUT GIVING EFFECT TO FEDERAL LAWS
OF THE UNITED STATES APPLICABLE TO NATIONAL BANKS.  Whenever possible, each
provision of this Agreement and the other Loan Documents and any other
statement, instrument  or transaction contemplated hereby or thereby or relating
hereto or thereto shall be interpreted in such manner as to be effective and
valid under such applicable law, but, if any provision of this Agreement, the
other Loan Documents or any other statement, instrument or transaction
contemplated hereby or thereby or relating hereto or thereto shall be held to be
prohibited or invalid under such applicable law, such provision shall be
ineffective only to the extent of such prohibition or invalidity, without
invalidating the remainder of such provision or the remaining provisions of this
Agreement, the other Loan

                                      -64-

<PAGE>

Documents or any other statement, instrument or transaction contemplated hereby
or thereby or relating hereto or thereto.

          Section 9.9  CONSENT TO JURISDICTION.  AT THE OPTION OF THE AGENT,
THIS AGREEMENT AND THE OTHER BORROWER LOAN DOCUMENTS MAY BE ENFORCED IN ANY
FEDERAL COURT OR MINNESOTA STATE COURT SITTING IN MINNEAPOLIS OR ST. PAUL,
MINNESOTA; AND THE BORROWER CONSENTS TO THE JURISDICTION AND VENUE OF ANY SUCH
COURT AND WAIVES ANY ARGUMENT THAT VENUE IN SUCH FORUMS IS NOT CONVENIENT.  IN
THE EVENT THE BORROWER COMMENCES ANY ACTION IN ANOTHER JURISDICTION OR VENUE
UNDER ANY TORT OR CONTRACT THEORY ARISING DIRECTLY OR INDIRECTLY FROM THE
RELATIONSHIP CREATED BY THIS AGREEMENT, THE AGENT AT ITS OPTION SHALL BE
ENTITLED TO HAVE THE CASE TRANSFERRED TO ONE OF THE JURISDICTIONS AND VENUES
ABOVE-DESCRIBED, OR IF SUCH TRANSFER CANNOT BE ACCOMPLISHED UNDER APPLICABLE
LAW, TO HAVE SUCH CASE DISMISSED WITHOUT PREJUDICE.

          Section 9.10  SURVIVAL OF AGREEMENT.  All representations, warranties,
covenants and agreement made by the Borrower herein or in the other Borrower
Loan Documents and in the certificates or other instruments prepared or
delivered in connection with or pursuant to this Agreement or any other Loan
Document shall be deemed to have been relied upon by the Banks and shall survive
the making of the Revolving Loans by the Banks and the execution and delivery to
the Banks by the Borrower of the Revolving Notes, regardless of any
investigation made by or on behalf of the Banks, and shall continue in full
force and effect as long as any Obligation is outstanding and unpaid and so long
as the Revolving Commitments have not been terminated; provided, however, that
the obligations of the Borrower under Section 9.2, 9.5 and 9.11 shall survive
payment in full of the Obligations and the termination of the Revolving
Commitments.

          Section 9.11  INDEMNIFICATION.  The Borrower hereby agrees to defend,
protect, indemnify and hold harmless the Agent and the Banks and their
respective Affiliates and the directors, officers, employees, attorneys and
agents of the Agent and the Banks and their respective Affiliates (each of the
foregoing being an "Indemnitee" and all of the foregoing being collectively the
"Indemnitees") from and against any and all claims, actions, damages,
liabilities, judgments, costs and expenses (including all reasonable fees and
disbursements of counsel which may be incurred in the investigation or defense
of any matter) imposed upon, incurred by or asserted against any Indemnitee,
whether direct, indirect or consequential and whether based on any federal,
state, local or foreign laws or regulations (including securities laws,
environmental laws, commercial laws and regulations), under common law or on
equitable cause, or on contract or otherwise:

                                      -65-

<PAGE>

          (a)  by reason of, relating to or in connection with the execution,
delivery, performance or enforcement of any Loan Document, any commitments
relating thereto, or any transaction contemplated by any Loan Document; or

          (b) by reason of, relating to or in connection with any credit
extended or used under the Loan Documents or any act done or omitted by any
Person, or the exercise of any rights or remedies thereunder, including the
acquisition of any collateral by the Banks by way of foreclosure of the Lien
thereon, deed or bill of sale in lieu of such foreclosure or otherwise;

provided, however, that the Borrower shall not be liable to any Indemnitee for
any portion of such claims, damages, liabilities and expenses resulting from
such Indemnitee's gross negligence or willful misconduct.  In the event this
indemnity is unenforceable as a matter of law as to a particular matter or
consequence referred to herein, it shall be enforceable to the full extent
permitted by law.

          This indemnification applies, without limitation, to any act,
omission, event or circumstance existing or occurring on or prior to the later
of the Termination Date or the date of payment in full of the Obligations,
including specifically Obligations arising under clause (b) of this Section.
The indemnification provisions set forth above shall be in addition to any
liability the Borrower may otherwise have.  Without prejudice to the survival of
any other obligation of the Borrower hereunder the indemnities and obligations
of the Borrower contained in this Section shall survive the payment in full of
the other Obligations.

          Section 9.12  CAPTIONS.  The captions or headings herein and any table
of contents hereto are for convenience only and in no way define, limit or
describe the scope or intent of any provision of this Agreement.

          Section 9.13  ENTIRE AGREEMENT.  This Agreement and the other Borrower
Loan Documents embody the entire agreement and understanding between the
Borrower, the Agent and the Banks with respect to the subject matter hereof and
thereof. This Agreement supersedes all prior agreements and understandings
relating to the subject matter hereof.  Nothing contained in this Agreement or
in any other Loan Document, expressed or implied, is intended to confer upon any
Persons other than the parties hereto any rights, remedies, obligations or
liabilities hereunder or thereunder.

          Section 9.14  COUNTERPARTS.  This Agreement may be executed in any
number of counterparts, all of which taken together shall constitute one and the
same instrument, and any of the parties hereto may execute this Agreement by
signing any such counterpart.

          Section 9.15  BORROWER ACKNOWLEDGEMENTS.  The Borrower hereby
acknowledges that (a) it has been advised by counsel in the negotiation,
execution

                                      -66-

<PAGE>

and delivery of this Agreement, the other Loan Documents and the Commercial
Paper Program Documents, (b) neither the Agent nor any Bank has any fiduciary
relationship to the Borrower, the relationship being solely that of debtor and
creditor, (c) no joint venture exists between the Borrower and the Agent or any
Bank, and (d) neither the Agent nor any Bank undertakes any responsibility to
the Borrower to review or inform the Borrower of any matter in connection with
any phase of the business or operations of the Borrower and the Borrower shall
rely entirely upon its own judgment with respect to its business, and any
review, inspection or supervision of, or information supplied to, the Borrower
by the Agent or any Bank is for the protection of the Banks and neither the
Borrower nor any third party is entitled to rely thereon.

          Section 9.16  EXISTING SECURITY AGREEMENT.  The Existing Security
Agreement is hereby terminated.  As soon after the Closing Date as is
administratively feasible, the Agent shall file termination statements in all
applicable Uniform Commercial Code filing offices, terminating the financing
statements heretofore filed with respect to the Existing Security Agreement.

          Section 9.17  COVENANT RIDER.  All references to the "Credit
Agreement" contained in the covenant rider shall be deemed to mean and refer to
this Agreement as it may be amended, supplemented or restated from time to time.








            [THE REMAINDER OF THIS PAGE IS INTENTIONALLY LEFT BLANK]



                                      -67-


<PAGE>

          IN WITNESS WHEREOF, the parties hereto have caused this Agreement to
be executed as of the date first above written.


                                        NORSTAN, INC.


                                        By /s/ Richard Cohen
                                          ----------------------------
                                        Title   CFO
                                             -------------------------

                                        ADDRESS:

                                        6900 Wedgwood Road
                                        Suite 150
                                        Post Office Box 9003
                                        Maple Grove, MN 55311
                                        Attention:  Richard Cohen
                                        Telecopier:  (612) 420-1244

                                        WITH COPIES TO:

                                        Mr. Winston Munson
                                        Mackall, Crounse & Moore
                                        1600 TCF Tower
                                        Minneapolis, MN 55402
                                        Telecopier:  (612) 333-6173




           (Signature page to Credit Agreement dated October 28, 1994)

                                       S-1

<PAGE>


                                        FIRST BANK NATIONAL ASSOCIATION,
                                           as Agent and as a Bank


                                        By /s/ Kurt D. Egertson
                                          ----------------------------
                                        Title  Vice President
                                             -------------------------

                                        ADDRESS:

                                        First Bank Place
                                        601 Second Avenue South
                                        Minneapolis, MN 55402-4302
                                        Attention:  Kurt D. Egertson MPFP0907
                                        Telecopier:  (612) 973-0822


                                        HARRIS TRUST AND SAVINGS BANK


                                        By  /s/ Catherine C. Ciolek
                                           ---------------------------
                                        Title  Vice President
                                             -------------------------

                                        ADDRESS:

                                        111 West Monroe Street
                                        Chicago, IL 60603
                                        Attention:  Peter D. Morris
                                        Telecopier:  (312) 461-2591





           (Signature page to Credit Agreement dated October 28, 1994)

                                       S-2


<PAGE>

                                                                 EXHIBIT 1.1A TO
                                                                CREDIT AGREEMENT

                   REVOLVING COMMITMENT AMOUNTS AND SUBLIMITS
<TABLE>
<CAPTION>

               Revolving                       Commercial      Standby
               Commitment       Revolving      Paper           Letter of Credit
Bank           Amount           Percentage     Sublimit        Sublimit
- ----           ------           ----------     --------        --------

<S>            <C>              <C>            <C>             <C>
First Bank     $25,000,000(1)   71.429%        $10,714,350     $3,571,450
National
Association


Harris Trust   $10,000,000(2)   28.571%        $ 4,285,650     $1,428,550
and Savings
Bank
               -----------      -------        -----------     ----------

     Total     $35,000,000(3)     100%         $15,000,000     $5,000,000

     NOTE 1:   This amount will reduce by $535,717.50 on each January 31, April
               30, July 31 and October 31 occurring after the Closing Date,
               commencing January 31, 1995.

     NOTE 2:   This amount will reduce by $214,282.50 on each January 31, April
               30, July 31 and October 31 occurring after the Closing Date,
               commencing January 31, 1995.

     NOTE 3:   This amount will reduce by $750,000 on each January 31, April 30,
               July 31 and October 31 occurring after the Closing Date,
               commencing January 31, 1995.

</TABLE>

<PAGE>


                                                                 EXHIBIT 1.1B TO
                                                                CREDIT AGREEMENT

                                    GUARANTY


          THIS GUARANTY, dated as of October 28, 1994, is made and entered into
by and between ___________________________, a Minnesota corporation (the
"Guarantor"), and FIRST BANK NATIONAL ASSOCIATION, a national banking
association, as Agent for the benefit of the Agent and the Banks party to the
Credit Agreement referred to below (in such capacity, the "Agent").

                                    RECITALS

          A.  The Borrower, First Bank National Association ("First Bank"),
Norwest Bank Minnesota, National Association ("Norwest") and The Daiwa Bank,
Limited ("Daiwa"), as "Banks," and the Agent are parties to a Credit Agreement
dated as of April 29, 1993, as amended by a First Amendment dated as of October
26, 1993, a Second Amendment dated as of March 1, 1994 and a Third Amendment to
Credit Agreement, First Amendment to Pledge and Security Agreement and Waiver
dated as of April 29, 1994 (as so amended, the "Existing Credit Agreement").

          B.  The Borrower's obligations under the Existing Credit Agreement are
guarantied by the Guarantor pursuant to a Guaranty executed by the Guarantor in
favor of the Agent for benefit of said Banks, dated as of April 29, 1993 (the
"Existing Guaranty").

          D.  Norwest and Daiwa are, concurrently herewith, ceasing to be
"Banks" under the Existing Credit Agreement.

          E.  First Bank, Harris Trust and Savings Bank ("Harris") and the Agent
are, concurrently herewith, entering into a Credit Agreement of even date
herewith (the "Credit Agreement"), which Credit Agreement constitutes an
amendment and restatement of the Existing Credit Agreement.

          F.  It is a condition precedent to the effectiveness of the Credit
Agreement and to the obligations of First Bank and Harris to extend credit
accommodations pursuant to the terms of the Credit Agreement and the
availability of drawings under the Commercial Paper Letter of Credit for the
Commercial Paper Program that the Existing Guaranty be amended and restated in
its entirety.

          G.  The Guarantor is a wholly owned subsidiary of the Borrower and may
receive a portion of the proceeds received by the Borrower under the Credit
Agreement in the form of loans, capital contributions or other Investments by
the Borrower in the Guarantor.


<PAGE>

          H.  The Guarantor expects to derive benefits from the extension of
credit accommodations to the Borrower under the Credit Agreement and finds it
advantageous, desirable and in its best interests to amend and restate the
Existing Guaranty.

          NOW, THEREFORE, In consideration of the credit accommodations to be
extended to the Borrower and for other good and valuable consideration, the
parties hereto hereby agree that the Existing Guaranty shall be, and it hereby
is, amended and restated to read in full as follows:

          Section 1.  DEFINED TERMS.  Terms defined in the Credit Agreement and
not otherwise defined herein shall, when used herein, have the meanings ascribed
thereto in the Credit Agreement.  In addition, the following terms shall have
the meanings indicated:

          "ADJUSTED NET WORTH" of the Guarantor shall mean, as of any date of
     determination thereof, the excess of (a) the amount of the "present fair
     saleable value" of the assets of the Guarantor as of the date of such
     determination, over (b) the amount of all "liabilities of the Guarantor,
     contingent or otherwise," as of the date of such determination, as such
     quoted terms are determined in accordance with applicable federal and state
     laws governing determinations of the insolvency of debtors; provided,
     however, that in determining the liabilities of the Guarantor for purposes
     of calculating the Guarantor's Adjusted Net Worth, the liabilities of the
     Guarantor under this Guaranty shall be excluded.

          "AGENT" shall mean First Bank National Association in its capacity as
     Agent under the Credit Agreement and any successor thereto in such
     capacity.

          "CREDIT AGREEMENT" shall have the meaning indicated in Recital A.

          "DETERMINATION DATE" shall mean the earlier of (a) the date of
     commencement of a case under Title 11 of the United States Code in which
     the Guarantor is a debtor, or (b) the date enforcement hereunder is sought
     with respect to the Guarantor.

          "EXTENSION OF CREDIT" shall mean all loans, advances, other extensions
     of credit and other credit facilities and accommodations of any kind
     whatsoever extended to the Borrower under the Credit Agreement and/or the
     Commercial Paper Program Documents.

          "GUARANTOR" shall have the meaning indicated in the opening paragraph
     hereof.

                                       -2-

<PAGE>

          "MAXIMUM GUARANTEED AMOUNT" for the Guarantor shall mean, as of the
     Determination Date, the sum of (a) an amount equal to the aggregate amount
     of the Extensions of Credit under the Credit Agreement the proceeds of
     which are used to make a Valuable Transfer to the Guarantor, plus (b) the
     greater of (i) 95% of the Adjusted Net Worth of the Guarantor at the date
     of the making of the first of the Extensions of Credit under the Credit
     Agreement, or (ii) 95% of the Adjusted Net Worth of the Guarantor on such
     Determination Date.

          "VALUABLE TRANSFER" shall mean, in respect of the Guarantor, (a) all
     loans, advances or capital contributions made to the Guarantor with
     proceeds of Extensions of Credit, (b) all debt securities or other
     obligations of the Guarantor acquired from the Guarantor, or retired by the
     Guarantor, with proceeds of Extensions of Credit, (c) the fair market value
     of all property acquired with proceeds of Extensions of Credit and
     transferred, absolutely and not as collateral, to the Guarantor (but only
     to the extent of the economic benefit to the Guarantor of the property so
     transferred), (d) all equity securities of the Guarantor acquired from the
     Guarantor with proceeds of Extensions of Credit, and (e) the value of
     quantifiable economic benefits not included in clauses (a) through (d)
     above accruing to the Guarantor as a result of the Extensions of Credit.

          Section 2.  THE GUARANTY.  The Guarantor hereby absolutely and
unconditionally guarantees to the Agent and the Banks the payment when due
(whether at a stated maturity or earlier by reason of acceleration or otherwise)
and performance of the Obligations; PROVIDED, HOWEVER, that the obligation of
the Guarantor on this Guaranty is limited to the Maximum Guaranteed Amount as
determined at the Determination Date; and PROVIDED, FURTHER, that the Maximum
Guaranteed Amount for which the Guarantor may be liable hereunder shall in no
event exceed the amount which can be guaranteed by the Guarantor under
applicable federal and state laws relating to the insolvency of debtors.

          Section 3.  CONTINUING GUARANTY.  This Guaranty is an absolute,
unconditional, complete and continuing guaranty of payment and performance of
the Obligations, and the obligations of the Guarantor hereunder shall not be
released, in whole or in part, by any action or thing which might, but for this
provision of this Guaranty, be deemed a legal or equitable discharge of a surety
or guarantor, other than irrevocable payment and performance in full of the
Obligations.  No notice of the Obligations to which this Guaranty may apply, or
of any renewal or extension thereof need be given to the Guarantor and none of
the foregoing acts shall release the Guarantor from liability hereunder.  The
Guarantor hereby expressly waives (a) demand of payment, presentment, protest,
notice of dishonor, nonpayment or nonperformance on any and all forms of the
Obligations; (b) notice of acceptance of this Guaranty and notice of any
liability to which it may

                                       -3-

<PAGE>

apply; (c) all other notices and demands of any kind and description relating to
the Obligations now or hereafter provided for by any agreement, statute, law,
rule or regulation; and (d) any and all defenses of the Borrower pertaining to
the  Obligations except for the defense of discharge by payment.  The Guarantor
shall not be exonerated with respect to the Guarantor's liabilities under this
Guaranty by any act or thing except irrevocable payment and performance of the
Obligations, it being the purpose and intent of this Guaranty that the
Obligations constitute the direct and primary obligations of the Guarantor and
that the covenants, agreements and all obligations of the Guarantor hereunder be
absolute, unconditional and irrevocable.  The Guarantor shall be and remain
liable for any deficiency remaining after foreclosure of any mortgage, deed of
trust or security agreement securing all or any part of the Obligations, whether
or not the liability of the Borrower or any other Person for such deficiency is
discharged pursuant to statute, judicial decision or otherwise.  The acceptance
of this Guaranty by the Agent for the benefit of the Agent and the Banks is not
intended and does not release any liability previously existing of any guarantor
or surety of any indebtedness of the Borrower to the Agent or the Banks.

          Section 4.  OTHER TRANSACTIONS.  The Agent and the Banks are expressly
authorized (a) to exchange, surrender or release with or without consideration
any or all collateral and security which may at any time be placed with it by
the Borrower or by any other Person, or to forward or deliver any or all such
collateral and security directly to the Borrower for collection and remittance
or for credit, or to collect the same in any other manner without notice to the
Guarantor; and (b) to amend, modify, extend or supplement the Credit Agreement,
any note or other instrument evidencing the Obligations or any part thereof and
any other agreement with respect to the Obligations, waive compliance by the
Borrower or any other Person with the respective terms thereof and settle or
compromise any of the Obligations without notice to the Guarantor and without in
any manner affecting the absolute liabilities of the Guarantor hereunder.  No
invalidity, irregularity or unenforceability of all or any part of the
Obligations or of any security therefor or other recourse with respect thereto
shall affect, impair or be a defense to this Guaranty. The liabilities of the
Guarantor hereunder shall not be affected or impaired by any failure, delay,
neglect or omission on the part of the Agent or the Banks to realize upon any of
the Obligations of the Borrower to the Agent or the Banks, or upon any
collateral or security for any or all of the  Obligations, nor by the taking by
the Agent or the Banks of (or the failure to take) any other guaranty or
guaranties to secure the Obligations, nor by the taking by the Agent or the
Banks of (or the failure to take or the failure to perfect their security
interest in or other Lien on) collateral or security of any kind.  No act or
omission of the Agent or the Banks, whether or not such action or failure to act
varies or increases the risk of, or affects the rights or remedies of the
Guarantor, shall affect or impair the obligations of the Guarantor hereunder.
The Guarantor acknowledges that this Guaranty is in effect and binding without
reference to whether this Guaranty is signed by any other


                                       -4-

<PAGE>

Person or Persons, that possession of this Guaranty by the Agent shall be
conclusive evidence of due delivery hereof by the Guarantor and that this
Guaranty shall continue in full force and effect, both as to the Obligations
then existing and/or thereafter created, notwithstanding the release of or
extension of time to any other guarantor of the  Obligations or any part
thereof.

          Section 5.  ACTIONS NOT REQUIRED.  The Guarantor hereby waives any and
all right to cause a marshalling of the assets of the Borrower or any other
action by any court or other governmental body with respect thereto or to cause
the Agent or the Banks to proceed against any security for the Obligations or
any other recourse which the Agent or the Banks may have with respect thereto
and further waives any and all requirements that the Agent or the Banks
institute any action or proceeding at law or in equity, or obtain any judgment,
against the Borrower or any other Person, or with respect to any collateral
security for the Obligations, as a condition precedent to making demand on or
bringing an action or obtaining and/or enforcing a judgment against, the
Guarantor upon this Guaranty.  The Guarantor further acknowledges that time is
of the essence with respect to the Guarantor's obligations under this Guaranty.
Any remedy or right hereby granted which shall be found to be unenforceable as
to any Person or under any circumstance, for any reason, shall in no way limit
or prevent the enforcement of such remedy or right as to any other Person or
circumstance, nor shall such unenforceability limit or prevent enforcement of
any other remedy or right hereby granted.

          Section 6.  NO SUBROGATION.  Notwithstanding any payment or payments
made by the Guarantor hereunder or any setoff or application of funds of the
Guarantor by the Agent or the Banks, the Guarantor shall not be entitled to be
subrogated to any of the rights of the Agent or the Banks against the Borrower
or any other guarantor or any collateral security or guaranty or right of offset
held by the Agent or the Banks for the payment of the Obligations, nor shall the
Guarantor seek or be entitled to seek any contribution or reimbursement from the
Borrower or any other guarantor in respect of payments made by the Guarantor
hereunder, until all amounts owing to the Agent and the Banks by the Borrower on
account of the Obligations are irrevocably paid in full.  If any amount shall be
paid to the Guarantor on account of such subrogation rights at any time when all
of the  Obligations shall not have been irrevocably paid in full, such amount
shall be held by the Guarantor in trust for the Agent for the benefit of the
Agent and the Banks, segregated from other funds of the Guarantor, and shall,
forthwith upon receipt by the Guarantor, be turned over to the Agent, for the
benefit of the Agent and the Banks, in the exact form received by the Guarantor
(duly indorsed by the Guarantor to the Agent, if required), to be applied
against the Obligations, whether matured or unmatured, in such order as the
Agent and the Banks may determine.


                                       -5-

<PAGE>

          Section 7.  APPLICATION OF PAYMENTS.  Any and all payments upon the
Obligations made by the Guarantor or by any other Person, and/or the proceeds of
any or all collateral or security for any of the Obligations, may be applied by
the Agent and the Banks on such items of the Obligations as the Agent and the
Banks may elect.

          Section 8.  RECOVERY OF PAYMENT.  If any payment received by the Agent
or the Banks and applied to the Obligations is subsequently set aside,
recovered, rescinded or required to be returned for any reason (including,
without limitation, the bankruptcy, insolvency or reorganization of the Borrower
or any other obligor), the  Obligations to which such payment was applied shall
for the purposes of this Guaranty be deemed to have continued in existence,
notwithstanding such application, and this Guaranty shall be enforceable as to
such Obligations as fully as if such application had never been made.
References in this Guaranty to amounts "irrevocably paid" or to "irrevocable
payment" refer to payments that cannot be set aside, recovered, rescinded or
required to be returned for any reason.

          Section 9.  BORROWER'S FINANCIAL CONDITION.  The Guarantor is familiar
with the financial condition of the Borrower, and the Guarantor has executed and
delivered this Guaranty based on the Guarantor's own judgment and not in
reliance upon any statement or representation of the Agent or the Banks.
Neither the Agent nor the Banks shall have any obligation to provide the
Guarantor with any advice whatsoever or to inform the Guarantor at any time of
the Agent's or the Banks' actions, evaluations or conclusions on the financial
condition or any other matter concerning the Borrower.

          Section 10.  REMEDIES.  All remedies afforded to the Agent for the
benefit of the Banks by reason of this Guaranty are separate and cumulative
remedies and it is agreed that no one of such remedies, whether or not exercised
by the Agent, shall be deemed to be in exclusion of any of the other remedies
available to the Agent or the Banks and shall in no way limit or prejudice any
other legal or equitable remedy which the Agent or the Banks may have hereunder
and with respect to the Obligations.  Mere delay or failure to act shall not
preclude the exercise or enforcement of any rights and remedies available to the
Agent under or with respect to this Guaranty.


          Section 11.  BANKRUPTCY OF THE BORROWER.  The Guarantor expressly
agrees that the liabilities and obligations of the Guarantor under this Guaranty
shall not in any way be impaired or otherwise affected by the institution by or
against the Borrower or any other Person of any bankruptcy, reorganization,
arrangement, insolvency or liquidation proceedings, or any other similar
proceedings for relief under any bankruptcy law or similar law for the relief of
debtors and that any discharge of any of the Obligations pursuant to any such
bankruptcy or similar law or other law shall not diminish, discharge or
otherwise affect in any way the


                                       -6-

<PAGE>

obligations of the Guarantor under this Guaranty, and that upon the institution
of any of the above actions, such obligations shall be enforceable against the
Guarantor.

          Section 12.  COSTS AND EXPENSES.  The Guarantor will pay or reimburse
the Agent and the Banks on demand for all out-of-pocket expenses (including in
each case all reasonable fees and expenses of counsel) incurred by the Agent or
the Banks arising out of or in connection with the enforcement of this Guaranty
against the Guarantor or arising out of or in connection with any failure of the
Guarantor to fully and timely perform the obligations of the Guarantor
hereunder.

          Section 13.  WAIVERS AND AMENDMENTS.  This Guaranty can be waived,
modified, amended, terminated or discharged only explicitly in a writing signed
by the Agent.  A waiver so signed shall be effective only in the specific
instance and for the specific purpose given.

          Section 14.   NOTICES.  Any notice or other communication to any party
in connection with this Guaranty shall be in writing and shall be sent by manual
delivery, telegram, telex, facsimile transmission, overnight courier or United
States mail (postage prepaid) addressed to such party at the address specified
on the signature page hereof, or at such other address as such party shall have
specified to the other party hereto in writing.  All periods of notice shall be
measured from the date of delivery thereof if manually delivered, from the date
of sending thereof if sent by telegram, telex or facsimile transmission, from
the first business day after the date of sending if sent by overnight courier,
or from four days after the date of mailing if mailed.

          Section 15.  GUARANTOR ACKNOWLEDGEMENTS.  The Guarantor hereby
acknowledges that (a) counsel has advised the Guarantor in the negotiation,
execution and delivery of this Guaranty, (b) neither the Agent nor any of the
Banks has any fiduciary relationship to the Guarantor, the relationship being
solely that of debtor and creditor, and (c) no joint venture exists between the
Guarantor, the Agent or any of the Banks.

          Section 16.  REPRESENTATIONS AND WARRANTIES.  The Guarantor hereby
represents and warrants to the Agent and the Banks that:

          16(a)  The Guarantor is a corporation duly incorporated, validly
existing and in good standing under the laws of the jurisdiction of its
incorporation and has the corporate power and authority and the legal right to
own and operate its properties and to conduct the business in which it is
currently engaged.

          16(b)  The Guarantor has the corporate power and authority and the
legal right to execute and deliver, and to perform its obligations under, this


                                       -7-

<PAGE>

Guaranty and has taken all necessary corporate action to authorize such
execution, delivery and performance.

          16(c)  This Guaranty constitutes its legal, valid and binding
obligation enforceable in accordance with its terms, except as enforceability
may be limited by applicable bankruptcy, insolvency, reorganization, moratorium
or similar laws affecting the enforcement of creditors' rights generally and by
general equitable principles (whether enforcement is sought by proceedings in
equity or at law).

          16(d)  The execution, delivery and performance of this Guaranty will
not (i) violate any provision of any law, statute, rule or regulation or any
order, writ, judgment, injunction, decree, determination or award of any court,
governmental agency or arbitrator presently in effect having applicability to
the Guarantor, (ii) violate or contravene any provision of its Articles of
Incorporation or bylaws, or (iii) result in a breach of or constitute a default
under any indenture, loan or credit agreement or any other agreement, lease or
instrument to which it is a party or by which it or any of its properties may be
bound or result in the creation of any lien thereunder.  The Guarantor is not in
default under or in violation of any such law, statute, rule or regulation,
order, writ, judgment, injunction, decree, determination or award or any such
indenture, loan or credit agreement or other agreement, lease or instrument in
any case in which the consequences of such default or violation could have a
material adverse effect on its business, operations, properties, assets or
condition (financial or otherwise).

          16(e)  No order, consent, approval, license, authorization or
validation of, or filing, recording or registration with, or exemption by, any
governmental or public body or authority is required on the part of the
Guarantor to authorize, or is required in connection with the execution,
delivery and performance of, or the legality, validity, binding effect or
enforceability of, this Guaranty.

          16(f)  There are no actions, suits or proceedings pending or, to the
knowledge of the Guarantor, threatened against or affecting it or any of its
properties before any court or arbitrator, or any governmental department,
board, agency or other instrumentality which, if determined adversely to the
Guarantor, would have a material adverse effect on its business, operations,
property or condition (financial or otherwise) or on its ability to perform its
obligations hereunder.

          16(g)  It expects to derive benefits from the transactions resulting
in the creation of the Obligations.  The Agent and the Banks may rely
conclusively on the continuing warranty, hereby made, that the Guarantor
continues to be benefitted by the Banks" extensions of credit accommodations to
the Borrower and neither the Agent nor any of the Banks shall have any duty to
inquire into or confirm the receipt of any such benefits, and this Guaranty
shall be effective and enforceable by


                                       -8-

<PAGE>

the Agent for the benefit of the Agent and the Banks without regard to the
receipt, nature or value of any such benefits.

          16(h)  The Guarantor (i) is not insolvent as of the Closing Date and
will not become insolvent as a result of the execution, delivery and performance
of this Guaranty, (ii) is not engaged in a business or transaction, or about to
engage in a business or transaction, for which its property is an unreasonably
small capital, and (iii) does not intend to incur, or believe that it will
incur, debts that would be beyond its ability to pay as such debts mature.

          Section 17.  CONTINUING GUARANTY; ASSIGNMENTS UNDER CREDIT AGREEMENT.
This Guaranty shall (a) remain in full force and effect until irrevocable
payment in full of the Obligations and the expiration of the obligations, if
any, of the Banks to extend credit accommodations to the Borrower, (b) be
binding upon the Guarantor, its successors and assigns and (c) inure to the
benefit of, and be enforceable by, the Agent and its successors and assigns in
such capacity, for the benefit of the Agent and the Banks and their respective
successors, transferees, and assigns.   Without limiting the generality of the
foregoing clause (c), the Banks may assign or otherwise transfer all or any
portion of their respective rights and obligations under the Credit Agreement to
any other Persons to the extent and in the manner provided in the Credit
Agreement and may similarly transfer all or any portion of their respective
rights (as derived through the Agent) under this Guaranty to such Persons.

          Section 1.  GOVERNING LAW AND CONSTRUCTION.  THE VALIDITY,
CONSTRUCTION AND ENFORCEABILITY OF THIS GUARANTY SHALL BE GOVERNED BY THE LAWS
OF THE STATE OF MINNESOTA, WITHOUT GIVING EFFECT TO CONFLICT OF LAWS PRINCIPLES
THEREOF, BUT GIVING EFFECT TO FEDERAL LAWS OF THE UNITED STATES APPLICABLE TO
NATIONAL BANKS.  Whenever possible, each provision of this Guaranty and any
other statement, instrument or transaction contemplated hereby or relating
hereto shall be interpreted in such manner as to be effective and valid under
such applicable law, but, if any provision of this Guaranty or any other
statement, instrument or transaction contemplated hereby or relating hereto
shall be held to be prohibited or invalid under such applicable law, such
provision shall be ineffective only to the extent of such prohibition or
invalidity, without invalidating the remainder of such provision or the
remaining provisions of this Guaranty or  any other statement, instrument or
transaction contemplated hereby or relating hereto.

          Section 19.  CONSENT TO JURISDICTION.  AT THE OPTION OF THE AGENT,
THIS GUARANTY MAY BE ENFORCED IN ANY FEDERAL COURT OR MINNESOTA STATE COURT
SITTING IN MINNEAPOLIS OR ST. PAUL, MINNESOTA; AND THE GUARANTOR CONSENTS TO THE
JURISDICTION AND VENUE OF ANY SUCH COURT AND WAIVES ANY ARGUMENT THAT


                                       -9-

<PAGE>

VENUE IN SUCH FORUMS IS NOT CONVENIENT.  IN THE EVENT THE GUARANTOR COMMENCES
ANY ACTION IN ANOTHER JURISDICTION OR VENUE UNDER ANY TORT OR CONTRACT THEORY
ARISING DIRECTLY OR INDIRECTLY FROM THE RELATIONSHIP CREATED BY THIS GUARANTY,
THE AGENT AT ITS OPTION SHALL BE ENTITLED TO HAVE THE CASE TRANSFERRED TO ONE OF
THE JURISDICTIONS AND VENUES ABOVE- DESCRIBED, OR IF SUCH TRANSFER CANNOT BE
ACCOMPLISHED UNDER APPLICABLE LAW, TO HAVE SUCH CASE DISMISSED WITHOUT
PREJUDICE.


          Section 20.  COUNTERPARTS.  This Guaranty may be executed in any
number of counterparts, each of which when so executed and delivered shall be
deemed an original, but all such counterparts together shall constitute but one
and the same instrument.

          Section 21.  GENERAL.  All representations and warranties contained in
this Guaranty or in any other agreement between the Guarantor, the Agent and/or
the Banks shall survive the execution, delivery and performance of this Guaranty
and the creation and payment of the Obligations.  Captions in this Guaranty are
for reference and convenience only and shall not affect the interpretation or
meaning of any provision of this Guaranty.




            [THE REMAINDER OF THIS PAGE IS INTENTIONALLY LEFT BLANK]


                                      -10-

<PAGE>

          IN WITNESS WHEREOF, the Guarantor has executed this Guaranty as of the
date first above written.

                                   GUARANTOR:

                                   _________________________________________

                                   By:  ____________________________________
                                   Title: __________________________________

                                   Address:

                                   6900 Wedgwood Road
                                   Suite 150
                                   Maple Grove, MN 55311


                                        FIRST BANK NATIONAL ASSOCIATION,
                                   as Agent for the benefit of the Agent and
                                   the Banks


                                   By:  ____________________________________
                                   Title: __________________________________

                                   Address:

                                   First Bank National Association

                                   First Bank Place
                                   601 Second Avenue South
                                   Minneapolis, MN 55402-4302
                                   Attention:  Kurt D. Egertson - MPFP0907
                                   Fax (612) 973-0822







              (Signature page for Guaranty dated October 28, 1994)


                                       S-1


<PAGE>

                                  EXTENSION OF
                              CONSULTING AGREEMENT


          THIS AGREEMENT, made as of March 4, 1995, by and between SIDNEY COHEN,
of Minneapolis, Minnesota ("Consultant") and NORSTAN, INC., a Minnesota
corporation (the "Company"),

                              W I T N E S S E T H:

          WHEREAS, Consultant is currently acting as a consultant to the Company
pursuant to an Extension of Consulting Agreement dated February 29, 1992, which
extended a Consulting Agreement dated May 1, 1987, which agreement as extended
will expire on April 30, 1995; and

          WHEREAS, the continued availability of Consultant's experience and
knowledge are considered to be important to the continued success of the
Company's business; and

          WHEREAS, the Company wishes to renew the Consulting Agreement and to
retain the services of Consultant as an adviser and consultant to the Company
and to restrict his right to compete with the Company, for an additional period
of three years, and Consultant is willing to provide such services and to agree
to such restrictions on the terms and conditions hereinafter set forth;

          NOW, THEREFORE, in consideration of the premises, and of the mutual
covenants hereinafter set forth, the parties do hereby agree as follows:

     1.   CONSULTING PERIOD.  The Company agrees to renew the Consulting
Agreement and to retain the services of Consultant, and Consultant agrees to
provide the services hereinafter described, for an additional period (the
"Consulting Period") beginning on May 1, 1995 and ending on April 30, 1998.

     2.   DUTIES.

          a.   CONSULTING SERVICES.  During the Consulting Period, Consultant
shall hold himself available to consult with and advise the officers, directors,
and other representatives of the Company concerning such matters relating to the
operations of the Company as the Board of Directors of the Company shall
determine.  Consultant shall make himself available to render such services at
all reasonable times by telephone or letter and, upon reasonable advance notice,
in person; PROVIDED, that Consultant shall not be required to perform consulting
or advisory services for more than 30 hours during any calendar month during the
Consulting Period and shall not be required to perform consulting or advisory
services during any period in which he is precluded from doing so by reason of
incapacity or ill health.

                                       -1-

<PAGE>

          b.   SERVICES AS A DIRECTOR.  Consultant shall continue to serve as a
Director of the Company until the expiration of his current term, whereupon the
Company shall use its best efforts to have him included among management's
nominees for election to its Board of Directors for each succeeding term ending
not later than one year after the expiration of the Consulting Period.
Consultant shall continue to serve as Chairman of the Board of Directors of the
Company until the annual meeting of the Company's shareholders next following
the date of this Agreement, and for any subsequent portion of the Consulting
Period for which he may be elected to that position.  Consultant agrees that,
except insofar as he may be unable to do so by reason of incapacity or ill
health, he shall serve as a Director, and as Chairman of the Board of the
Directors, of the Company and of any of its subsidiaries during any part of the
Consulting Period for which he may be elected to such a position.  Consultant
shall be entitled to standard Director's fees for any period during which he is
serving as a Director of the Company, which fees shall be in addition to any
compensation payable to Consultant pursuant to this Agreement.

     3.   COMPENSATION.  During the Consulting Period, Consultant shall be
compensated as follows:

          a.   RETAINER.  During the Consulting Period, Consultant shall be paid
a retainer at the rate of $95,000 per year, payable in equal monthly
installments.

          b.   FACILITIES.  During the Consulting Period, Company shall provide
Consultant with office space, secretarial assistance, and the use of a Company
automobile comparable to that currently provided to him.

          c.   EXPENSES.  Consultant shall be reimbursed by the Company for all
reasonable business expenses incurred by him in the performance of his duties
pursuant to this Agreement, to the extent such expenses are substantiated and
are consistent with the general policies of the Company relating to the
reimbursement of such expenses.

          d.   FRINGE BENEFITS.  Consultant shall not be entitled to participate
in any of the pension, profit sharing, or other employee benefit plans or fringe
benefit programs which are from time to time maintained by the Company for its
employees.

          e.   DEDUCTION AND WITHHOLDING.  All compensation and other benefits
payable to or on behalf of Consultant pursuant to this Agreement shall be
subject to such deductions and withholding as may be agreed to by Consultant or
required by applicable law.

     4.   DISABILITY.  If, during the Consulting Period, Consultant shall become
incapacitated by accident or illness and, in the opinion of the Board of
Directors of the Company, shall be unable to perform the services required of
him pursuant to this

                                       -2-

<PAGE>

Agreement, the retainer payable to Consultant pursuant to paragraph 3.a. shall
be continued for the remainder of the Consulting Period, but the Company shall
have no further obligations to Consultant pursuant to paragraphs 2 or 3 hereof,
and Consultant shall have no further obligations to render services pursuant to
paragraph 2 hereof.

     5.   DEATH.  If Consultant shall die during the Consulting Period without
having breached any of the terms of this Agreement, the retainer payable
pursuant to paragraph 3.a. shall be continued for the remainder of the
Consulting Period and shall be paid to the beneficiary named in the last written
instrument signed by Consultant for the purposes of this Agreement and received
by the Company prior to his death.  If Consultant fails to name a beneficiary,
such amounts shall be paid to his estate.  In addition, Consultant shall be
entitled to the additional death benefit provided in paragraph 6 below.

     6.   ADDITIONAL DEATH BENEFIT.  The provisions of this paragraph 6 shall
supersede, amend, and replace the provisions of the "Employee Death Benefit
Agreement" between Consultant and the Company, dated May 3, 1985.

          a.   PAYMENT ON DEATH.  In the event of the Consultant's death during
the Consulting Period without having breached any of the terms of this
Agreement, the Company shall pay to his wife, Beverly Cohen, if she is then
living, or if she is not then living, in equal shares to Consultant's children
who are then living, the principal sum of $200,000 together with interest
thereon at the rate of 8% per annum, from the date of death, in installments as
hereinafter provided.  The Company shall pay said principal and interest in
equal monthly installments including interest over a period of time not to
exceed five years, said period of time to be determined in the sole discretion
of the Company's Board of Directors.  In the event that any beneficiary dies
before receiving any payment otherwise payable to said beneficiary hereunder,
said payment and any remaining payments shall be paid to the then surviving
beneficiary or beneficiaries named herein in the same manner as if said deceased
beneficiary had not survived the Consultant as regards any payments not yet made
upon the deceased beneficiary's death.  The beneficiary designations set forth
in this paragraph 6.a. shall be irrevocable with respect to any death benefit
payable pursuant to this paragraph 6.a.

          b.   INSURANCE POLICIES.  At the expiration of the Consulting Period,
the Company shall transfer and assign to Consultant, at no cost to Consultant
(other than income or other taxes payable by Consultant with respect to such
transfer, which shall be the responsibility of Consultant), all of its right,
title, and interest in or to any insurance policy or policies then maintained by
it for the purpose of funding its obligation to pay the death benefit provided
for in paragraph 6.a.  The Company shall have no obligation to maintain, or to
continue to maintain, any such policy or policies; PROVIDED, that if the

                                       -3-

<PAGE>

value of the policy or policies so maintained by the Company at the expiration
of the Consulting Period (the "Policy Value") is less than the "Target Value"
(as such term is hereinafter defined), then the Company shall pay to Consultant,
within 30 days after the expiration of the Consulting Period, the amount by
which the Target Value exceeds the Policy Value.  (If no such policies are
maintained by the Company at the expiration of the Consulting Period, the
Company shall pay to Consultant an amount equal to the Target Value.)  For the
purposes of this paragraph 6.b., "Target Value" shall mean the combined cash
values of:

               (1)  a $100,000 face value life insurance policy, number 1083085,
          issued by Minnesota Mutual Life Insurance Company and dated December
          19, 1974; and

               (2)  a $100,000 face value life insurance policy, number 1846894,
          issued by Connecticut General Life Insurance Company and dated August
          20, 1980;

determined as of the expiration of the Consulting Period as though such policies
had been continued in effect until such time, with all premiums paid when due,
and with no loans or withdrawals from such policies other than loans or
withdrawals made prior to the date of this Agreement.

     7.   COMPETITION.

          a.   Consultant covenants and agrees that during the Consulting
Period, he will not, except with the express written consent of the Board of
Directors of the Company, engage directly or indirectly in, or permit his name
to be used in connection with, any competitive business in the geographic area
serviced by the Company or its subsidiaries.

          b.   For the purposes of this paragraph 7:  (i) the phrase, "engage
directly or indirectly in" shall encompass:  (A) all of consultant's activities
whether on his own account or as an employee, director, officer, agent,
consultant, independent contractor, or partner of or in any person, firm, or
corporation (other than the Company and its subsidiaries), and (B) Consultant's
ownership of more than 10% of the voting stock of any corporation, 5% or more of
the gross income of which is derived from any business or businesses in which
Consultant may not then engage; and (ii) the phrase "competitive business" shall
mean:  (A) the sale of telephone, telecommunications, or similar equipment, and
(B) any other business in which the Company or its subsidiaries is then engaged.

     8.   ENFORCEMENT.  If, at the time of enforcement of any provision of
paragraph 7, a court shall hold that the period, scope, or geographical area
restrictions stated therein are unreasonable under circumstances then existing,
the maximum period, scope, or geographical area reasonable under the
circumstances shall be substituted for the stated period, scope, or area.  In
the event of a breach by Consultant of any of the

                                       -4-

<PAGE>

provisions of paragraph 7, the Company may, in addition to any other rights and
remedies existing in its favor:  (a) discontinue the payment of any amounts, or
the provision of any benefits, required to be paid or provided to Consultant
pursuant to this Agreement; and (b) apply to any court of law or equity of
competent jurisdiction for specific performance and/or injunctive or other
relief in order to enforce or prevent any violations of the provisions hereof.

     9.   STATUS OF CONSULTANT.  During the Consulting Period, Consultant's
relationship to the Company shall be solely that of an independent contractor.
Subject to the provisions of paragraph 7 hereof, Consultant shall be free to
dispose of such portion of his time during normal business hours as he is not
obligated to devote to the Company hereunder in such manner, and to such
persons, firms, and corporations, as he sees fit.  Consultant agrees that he
will not take any position inconsistent with his status as an independent
contractor hereunder in any federal, state, or local income or other tax return.

     10.  SUCCESSORS.

          a.   OF THE COMPANY.  The Company will require any successor (whether
direct or indirect, by purchase, merger, consolidation, or otherwise) to all or
substantially all of the business and/or assets of the Company to expressly
assume and agree to perform this Agreement in the same manner and to the same
extent that the Company would have been required to perform it if no such
succession had taken place.  As used in this Agreement, "Company" shall mean the
Company as hereinbefore defined, and any successor to the business and/or assets
of the Company which executes and delivers the agreement provided for in this
paragraph 10 or which otherwise becomes bound by all the terms and provisions of
this Agreement as a matter of law.

          b.   OF CONSULTANT.  This Agreement shall inure to the benefit of and
shall be enforceable by Consultant, his legal representative, or other
successors in interest.

     11.  GENERAL PROVISIONS.

          a.   ASSIGNMENT.  Except as provided in paragraph 5, it is agreed that
neither Consultant nor any beneficiary shall have any right to commute, sell,
assign, transfer, or otherwise convey the right to receive any payment or other
benefit hereunder, which payments and benefits, and the rights thereto, are
expressly declared to be nonassignable and nontransferable.  Except as provided
in paragraph 10.a., the Company shall have no right to assign or transfer its
rights or obligations under this Agreement without Consultant's prior written
consent.

          b.   UNSECURED CREDITORS.  The rights of Consultant under this
Agreement, and of any beneficiary or Consultant, shall be solely those of an
unsecured creditor of the Company.  Any asset acquired by the Company, in
connection with the liabilities

                                       -5-

<PAGE>

assumed by it under this Agreement, shall not be deemed to be held under any
trust for the benefit of the Consultant or his beneficiaries or to be considered
security for the performance of the obligations of the Company, but shall be,
and remain, a general, unpledged, unrestricted asset of the Company.

          c.   EFFECT OF HEADINGS.  The headings of all of the paragraphs and
subparagraphs of this Agreement are inserted for convenience of reference only,
and shall not affect the construction or interpretation of this Agreement.

          d.   MODIFICATION, AMENDMENT, WAIVER.  No modification, amendment, or
waiver of any provision of this Agreement shall be effective unless approved in
writing by both parties.  The failure at any time to enforce any of the
provisions of this Agreement shall in no way be construed as a waiver of such
provisions and shall not affect the right of either party thereafter to enforce
each and every provision of this Agreement in accordance with its terms.

          e.   SEVERABILITY.  Whenever possible, each provision of this
Agreement shall be interpreted in such manner as to be effective and valid under
applicable law, but if any provision of this Agreement shall be held to be
prohibited by or invalid under applicable law, such provision shall be
ineffective only to the extent of such prohibition or invalidity, without
invalidating the remainder of such provision or the remaining provisions of this
Agreement.

          f.   NO STRICT CONSTRUCTION.  The language used in this Agreement
shall be deemed to be the language chosen by the parties thereto to express
their mutual intent, and no rule of strict construction shall be applied against
any person.

          g.   APPLICABLE LAW.  All questions concerning the construction,
validity, and interpretation of this Agreement shall be governed by the laws of
the State of Minnesota.

          h.   NOTICES.  Any notice to be served under this Agreement shall be
in writing and shall be mailed by registered or certified mail, registry or
certification fee and postage prepaid and return receipt requested, addressed:

               If to the Company, to:

               Norstan, Inc.
               P.O. Box 9003
               Maple Grove, Minnesota 55311
               Attention:  Board of Directors; or

                                       -6-

<PAGE>

               If to Consultant, to:

               Sidney Cohen
               3916 Basswood Road
               Minneapolis, Minnesota 55416;

or to such other place as either party may specify in writing, delivered in
accordance with the provisions of this subparagraph.

          i.   SURVIVAL.  The rights and obligations of the parties shall
survive the term of the Consulting Period to the extent that any performance is
required under this Agreement after the expiration or termination of such term.

          j.   ENTIRE AGREEMENT.  This Agreement, the Extension of Consulting
Agreement dated February 29, 1992, and the Consulting Agreement dated May 1,
1987 constitute all the agreements of the parties with respect to the subject
matter thereof, and supersede all previous agreements between the parties
relating to the same subject matter including, without limitation, the Employee
Death Benefit Agreement between the parties dated May 3, 1985.

          IN WITNESS WHEREOF, the parties hereto have executed this Agreement as
of the day and year first above written.

                                   NORSTAN, INC.



                                   By  /s/ Paul Baszucki
                                       -----------------------
                                       Chief Executive Officer



                                       /s/ Sidney Cohen
                                       -----------------------
                                            Sidney Cohen

                                       -7-

<PAGE>

                    AMENDED AND RESTATED EMPLOYMENT AGREEMENT



          THIS AMENDED AND RESTATED EMPLOYMENT AGREEMENT, made as of the 7th day
of April, 1995, by and between PAUL BASZUCKI, of Orono, Minnesota ("Executive")
and NORSTAN, INC., a Minnesota corporation (the "Company"),

                              W I T N E S S E T H:

          WHEREAS, Executive is presently employed as Vice Chairman and Chief
Executive Officer of the Company; and

          WHEREAS, Executive's employment relationship is subject to an
Employment Agreement dated May 1, 1987 between Executive and the Company (the
"Former Agreement"); and

          WHEREAS, Executive's experience and knowledge are considered to be
necessary to the continued success of the Company's business; and

          WHEREAS, the Company desires to encourage the Executive's continued
dedication and attention to his assigned duties without distraction from
circumstances arising from a possible change in control of the Company; and

          WHEREAS, the Company wishes to amend the Former Agreement with
Executive governing the terms and conditions of his employment, and Executive is
willing to be employed on the terms and conditions hereinafter set forth which
shall supersede in all respects the Former Agreement;

          NOW, THEREFORE, in consideration of the premises, and of the mutual
covenants hereinafter set forth, the parties do hereby agree to amend and
restate the Former Agreement in its entirety as follows:

     1.   EMPLOYMENT PERIOD.  The Company agrees to employ Executive, and
Executive agrees to remain in the full-time employ of the Company, for the
period (the "Employment Period") beginning on the date of this Agreement and
ending on April 30, 1998; provided, that on May 1, 1997, and on each May 1st
thereafter ("Renewal Date"), the Employment Period shall be extended to a date
which is 24 months after such Renewal Date unless, not later than such Renewal
Date, the Company gives Executive written notice that the Employment Period
shall not be so extended; PROVIDED FURTHER, that in the event of a "Change in
Control" (as defined in subparagraph 7.d. below), the Employment Period shall
automatically be extended to the date which is 36 months after the date on which
the Change in Control occurs, with Renewal Dates thereafter occurring on the
second and each subsequent anniversary of the Change in Control.
Notwithstanding the foregoing, in no event shall the Employment Period continue
beyond the earliest to occur of Executive's 65th birthday, the date as of which
Executive's employment is terminated pursuant to paragraph 4 or paragraph 7, or
the date of Executive's death.

<PAGE>

     2.   DUTIES AND LOCATION.  During the Employment Period, Executive shall
serve as Chief Executive Officer of the Company and, except as otherwise
provided in this Agreement, in such other executive positions as the Board of
Directors of the Company shall from time to time determine.  Executive shall
perform such executive and managerial duties consistent with such positions as
the Board of Directors of the Company shall from time to time direct.  Executive
shall devote his best efforts and all of his business time and attention (except
for usual vacation periods and reasonable periods of illness or other
incapacity) to the business of the Company and its subsidiaries and shall, if
elected to such a position, also serve as a director of the Company, and as a
director of one or more of the Company's subsidiaries.  Executive shall be based
at, and shall perform his duties in, Minneapolis, Minnesota, or at such other
location as may be mutually agreed upon by Executive and the Board of Directors
of the Company; PROVIDED, that Executive shall travel to such other locations at
such times as may be necessary or appropriate to the performance of his duties
pursuant to this Agreement.

     3.   COMPENSATION.  During the Employment Period, Executive shall be
compensated as follows:

          a.   SALARY.  Executive shall be paid a salary at a rate which is not
less than $279,562 per year, exclusive of bonuses, if any, which may from time
to time be awarded to Executive pursuant to any authorized bonus, incentive, or
similar plan maintained by the Company.  Executive's salary shall be paid in
installments in accordance with the Company's regular payroll schedule for
senior management and it shall be reviewed annually.

          b.   EXPENSES.  Executive shall be reimbursed for all reasonable
business expenses incurred in the performance of his duties pursuant to this
Agreement, to the extent such expenses are substantiated and are consistent with
the general policies of the Company and its subsidiaries relating to the
reimbursement of expenses of executive officers.

          c.   FRINGE BENEFITS.  In addition to any other compensation provided
under this Agreement, Executive shall be entitled, during the Employment Period,
to the following:

               i.   four weeks vacation per year, to be taken in accordance with
          the Company's regular vacation policy for senior management;

               ii.  reimbursement by the Company, in an amount not exceeding
          $5,000 per year, of medical, psychological, dental, optical, and
          prescription expenses incurred by Executive, his spouse, and his
          dependent children which are not otherwise paid or reimbursed under
          any employee benefit plan maintained by the Company or its
          subsidiaries;

               iii. use of a current model Company automobile and reimbursement
          of related expenses;

               iv.  membership in a country club and a luncheon club in the Twin
          Cities metropolitan area, the costs of such membership to be paid by
          the Company; and

                                        2
<PAGE>

               v.   reimbursement by the Company, in an amount not exceeding
          $4,000 per year, of the costs of personal financial and tax consulting
          services.

In addition, during the Employment Period, Executive shall be entitled to
participate in any and all pension, profit sharing, incentive, and other
employee benefit plans or fringe benefit programs which are from time to time
maintained by the Company for its executive officers, in accordance with the
provisions of such plans or programs as from time to time in effect.

          d.   DEDUCTION AND WITHHOLDING.  All compensation and other benefits
payable to or on behalf of Executive pursuant to this Agreement shall be subject
to such deductions and withholding as may be agreed to by Executive or required
by applicable law.

     4.   DISABILITY.  If, during the Employment Period, Executive shall become
incapacitated by accident or illness and, in the opinion of the Board of
Directors of the Company, shall be unable to perform the duties of the positions
he then occupies for a period of 150 consecutive days, the Company shall have
the right to terminate the Employment Period effective at any time after such
150 day period of disability by giving 30 days advance written notice to
Executive.

     5.   DEATH.  If Executive shall die during the Employment Period without
having breached any of the terms of this Agreement in any material respect, his
base salary (at the rate in effect at the time of his death) shall be continued
for a period of 12 months to the beneficiary named in the last written
instrument signed by Executive for the purposes of this Agreement and received
by the Company prior to his death.  If Executive fails to name a beneficiary,
such amounts shall be paid to his estate.

     6.  OTHER BENEFITS.  The compensation provisions of this Agreement shall be
in addition to, and not in derogation or diminution of, any benefits that
Executive or his beneficiaries may be entitled to receive under the provisions
of any pension, profit sharing, disability, or other employee benefit plan now
or hereafter maintained by the Company.

     7.   TERMINATION.

          a.   FOR CAUSE BY COMPANY.  The Company may terminate Executive's
employment for cause upon 60 days prior written notice to Executive.  Such
notice shall specify in reasonable detail the nature of the cause and, during
such 60 day period, Executive shall have the opportunity to cure the stated
cause.  If Executive fails to cure a stated cause, the Employment Period shall
terminate at the end of the 60 day notice period, but without prejudice to
Executive's right to contest the existence of any stated cause and/or to contest
the fact that the cause has not been cured.  For the purposes of this Agreement,
cause shall mean any conduct by Executive involving an act or acts of dishonesty
on the part of the Executive constituting a felony and resulting or intended to
result directly or indirectly in gain or personal enrichment at the expense of
the Company, or any failure by Executive to comply with the terms of this
Agreement in any material respect.

          b.   INELIGIBILITY.  If the Company terminates Executive's employment
for cause, or if Executive voluntarily terminates his employment under
circumstances other than those specified in subparagraphs 7.c. or 14.a.,
Executive shall not be entitled to receive any

                                        3
<PAGE>

compensation or other benefits pursuant to this Agreement other than
compensation or benefits accrued through the effective date of such termination.

          c.   ELIGIBILITY.  If, prior to the expiration of the initial or then
current extension of the Employment Period, (a) Executive voluntarily terminates
his employment after a "Change in Control" (as such term is defined in
subparagraph 7.d. below), because (i) he has been reassigned to a position of
lesser rank or status, because he has been transferred to a location which is
more than 25 miles from his previous principal place of employment, because his
base salary or incentive compensation has been reduced, or because his benefits
have been reduced (unless such reduction is made uniformly in a plan of general
application to all of the Company's eligible employees), (ii) for Good Reason
(as defined below); or (iii) if his health should become impaired to an extent
that makes his continued performance of his duties hereunder hazardous to his
physical or mental health or his life, provided that the Executive shall have
furnished the Company with a written statement from a qualified physician to
such effect and provided, further, that, at the Company's request, the Executive
shall submit to an examination by a physician selected by the Company and such
doctor shall have concurred in the conclusion of the Executive's doctor; or (iv)
for any reason in Executive's sole discretion at any time within 18 months after
the date of a Change in Control of the Company by giving thirty (30) days prior
notice of termination; or (b) if the Company terminates Executive's employment
for reasons other than those specified in paragraph 4 or subparagraph 7.a. of
this Agreement, then Executive shall receive the compensation and benefits set
forth in Section 8 below, whether or not a Change in Control occurred.

               i.   For the purposes of this Agreement, "Good Reason" shall mean
     (A) a failure by the Company to comply with any material provision of this
     Agreement which has not been cured within ten (10) days after notice of
     such noncompliance has been given by the Executive to the Company, or
     (B) any purported termination of the Executive's employment which is not
     effected pursuant to a notice of termination which notice shall indicate
     the specific termination provision in this Agreement relied upon and shall
     set forth in reasonable detail the facts and circumstances claimed to
     provide a basis for termination of the Executive's employment under the
     provision so indicated.

          d.   CHANGE IN CONTROL, DEFINED.  For the purposes of this Agreement,
a Change in Control shall be deemed to occur when and if, during the Employment
Period:

               i.   any Person (meaning any individual, firm, corporation,
partnership, trust or other entity, and includes a "group" (as that term is used
in Sections 13(d) and 14(d) of the Act), but excludes Continuing Directors (as
defined below) and benefit plans sponsored by the Company):

                    (1)  makes a tender or exchange offer for any shares of the
Company's outstanding voting securities at any point in time (the "Company
Stock") pursuant to which any shares of the Company's Stock are purchased; or

                    (2)  together with its "affiliates" and "associates" (as
those terms are defined in Rule 12b-2 under the Securities Exchange Act of 1934
(the "Act")) becomes the "beneficial owner" (within the meaning of Rule 13d-3
under the Act) of at least 20% of Company's Stock; or

                                        4
<PAGE>

               ii.  the stockholders of the Company approve a definitive
agreement or plan to merge or consolidate the Company with or into another
unaffiliated corporation, to sell or otherwise dispose of all or substantially
all of its assets, or to liquidate the Company; or

               iii. a majority of the members of the Board become individuals
other than Continuing Directors (as defined below).

     A "Continuing Director" means:

          (a)  any member of the Board as of April 1, 1995, and

          (b)  any other member of the Board, from time to time, who was

               (i)  nominated for election by the Board, or

               (ii) appointed by the Board to fill a vacancy on the Board or to
fill a newly-created directorship, in each case excluding any individual
nominated or appointed (y) at a Board meeting at which the majority of directors
present are not Continuing Directors or (z) by unanimous written action of the
Board unless a majority of the directors taking such action are Continuing
Directors.

     8.   COMPENSATION ON CHANGE IN CONTROL.  In the event of a termination
under subparagraph 7.c. above, during the Period of Employment or any extension
thereof:

          a.   ACCRUALS.  The Company shall pay the Executive any earned and
accrued but unpaid installment of base salary through the Date of Termination,
at the rate in effect on the Date of Termination, or if greater, on the date
immediately preceding the date that a Change in Control occurs, and all other
unpaid amounts to which the Executive is entitled as of the Date of Termination
under any compensation plan or program of the Company, including, without
limitation, all accrued vacation time; such payments to be made in a lump sum on
or before the fifth day following the Date of Termination.

          b.   LIQUIDATED DAMAGES.  In lieu of any further salary payments to
the Executive for periods subsequent to the Date of Termination, the Company
shall pay as liquidated damages to the Executive an amount equal to the product
of (A) the sum of (1) the Executive's annual salary rate in effect as of the
Date of Termination, or if greater, on the date immediately preceding the date
that a Change in Control occurs, and (2) the greater of:  (i) the prior year's
actual incentive payment to the Executive under the Company's incentive plan for
that year or (ii) the dollar amount payable at 100% of target under the
Company's then current incentive plan for the year in which occurs such Date of
Termination, and (B) the number two (2); such payment to be made in a lump sum
on or before the fifth day following the Date of Termination.

          c.   OTHER DAMAGES.  The Company shall pay all other damages to which
the Executive is entitled as a result of such termination, including damages for
any and all loss of

                                        5
<PAGE>

benefits to the Executive under the Company's employee welfare benefit plans
and perquisite programs which the Executive would have received had the
Executive's employment continued for an additional two (2) years, and including
all reasonable legal fees and expenses incurred by him as a result of such
termination, including the fees and expenses of enforcing the terms of this
Agreement; payment of such fees to be made within thirty (30) days following the
Company's receipt of an appropriate invoice therefor.

          d.   OUTPLACEMENT.  For a period of not less than twenty-four (24)
months following the Executive's Date of Termination, the Company will reimburse
the Executive in an amount not to exceed $15,000 for all reasonable expenses of
a reputable outplacement organization incurred by him (but not including any
arrangement by which the Executive prepays expenses for a period of greater than
thirty (30) days) in seeking employment with another employer.

          e.   VESTING OF RESTRICTED STOCK AND STOCK OPTIONS.  Executive shall
be fully vested in all shares of restricted stock, performance awards, stock
appreciation rights and stock options granted to him under the Norstan Inc. 1986
Long-Term Incentive Plan (or any predecessor or successor plan) on the date of a
Change in Control.

          f.   LIMITATION.  The present value (as defined herein) of the
liquidated damages payable to the Executive under subparagraph (b) above, and
any other payments otherwise payable to the Executive by the Company on or after
a Change in Control, as defined in Section 280G of the Internal Revenue Code of
1986, as amended (the "Code"), which are deemed under said Section 280G to
constitute "parachute payments" (as defined in Section 280G without regard to
Section 280G(b)(2)(A)(ii)), shall be less than three times the Executive's base
amount (as defined herein).  In the event that the present value of such
payments equals or exceeds such amount, the provisions set forth in this
subparagraph (f) will apply, and liquidated damages or other severance benefits
payable to the Executive under this Agreement will be made only in accordance
with this subparagraph (f) notwithstanding any provision to the contrary in this
Agreement.

               i.   Not later than thirty days after the Date of Termination,
          the Company will provide the Executive with a schedule indicating by
          category the present value of the liquidated damages payable to the
          Executive under this Agreement, all other benefits payable to the
          Executive under this Agreement (specifying the paragraph, subparagraph
          or clause under which each such payment is to be made) and any other
          payments otherwise payable to the Executive by the Company on or after
          the Change in Control, which, in the Company's opinion, constitute
          parachute payments under Section 280G of the Code.  No payments under
          this Agreement shall be made until after thirty days from the receipt
          of such schedule by the Executive.  At any time prior to the
          expiration of said 30-day period, the Executive shall have the right
          to select from all or part of any category of payment to be made under
          this Agreement those payments to be made to the Executive in an amount
          the present value of which (when combined with the present value of
          any other payments otherwise payable to the Executive by the Company
          that are deemed parachute payments) is less than 300 percent of the
          Executive's base amount.  If the Executive fails to exercise his
          right to make a selection, only a lump sum cash severance payment
          equal to

                                        6
<PAGE>

          one dollar less than 300 percent of the Executive's base amount
          (reduced by the present value of any other payments otherwise payable
          to the Executive by the Company that are deemed parachute payments and
          increased, to the extent such increase will not cause the payment to
          be an excess parachute payment under Section 280G of the Code, by
          interest from the Date of Termination to the date of payment at the
          Federal short-term rate, compounded annually, promulgated under
          Section 1274(d) of the Code as effective for the month in which the
          Date of Termination occurs) shall be made to the Executive on the day
          after the expiration of the period extending thirty days from his
          receipt of the schedule provided for hereunder, and no other
          liquidated damages or other benefits under subparagraphs (b), (c), (d)
          and (e) above of this Agreement shall be paid to the Executive.

               ii.  If the Company fails to supply the schedule within thirty
          days of the Date of Termination, then the provisions of this
          subparagraph (f) shall not apply and the Company shall be obligated to
          pay to the Executive the full amount of liquidated damages and other
          benefits under this Agreement, without regard to subparagraph (f).

               iii. If the Executive disagrees with the schedule prepared by the
          Company, then the Executive shall have the right to submit the
          schedule to arbitration, in accordance with the provisions of
          paragraph 12 herein.  The period in which the Executive may select his
          benefits under this Agreement shall be extended until fifteen days
          after a final and binding arbitration award is issued or a final
          judgment, order or decree of a court of competent jurisdiction is
          entered upon such arbitration award (the time for appeal therefrom
          having expired and no appeal having been perfected), and the Company's
          period for paying the Executive's unpaid benefits under this Agreement
          shall be extended until ten days thereafter.  If the Executive fails
          to make a selection within said fifteen day period, the Company shall
          pay the unpaid benefits within five days following the expiration of
          the Executive's fifteen day period.

               iv.  For purposes of this subparagraph (f), "present value" means
          the value determined in accordance with the principles of Section
          1274(b)(2) of the Code under regulations promulgated under Section
          280G of the Code, and "base amount" means the annualized includible
          compensation for the base period payable to the Executive by the
          Company and includible in the Executive's gross income for Federal
          income tax purposes during the shorter of the period consisting of the
          most recent five taxable years ending before the date of any Change in
          Control of the Company or the portion of such period during which the
          Executive was an employee of the Company.

               v.   In the event that Section 280G of the Code, or any successor
          statute, is repealed, this subparagraph (f) shall cease to be
          effective on the effective date of such repeal.

          g.   MITIGATION NOT REQUIRED.  The Executive shall not be required to
mitigate damages or the amount of any payment provided for under this Agreement
by seeking other

                                        7
<PAGE>

employment or otherwise, nor shall the amount of any payment provided for under
this Agreement be reduced by any compensation earned by the Executive as the
result of employment by another employer after the Date of Termination, or
otherwise.

     9.   COMPETITION.

          a.   During the Employment Period, Executive will not, except with the
express written consent of the Board of Directors of the Company, become engaged
in, or permit his name to be used in connection with any business other than the
businesses of the Company and its subsidiaries, whether or not such other
business is a competitive business.

          b.   Executive covenants and agrees that for a period of 12 months
after the termination of the Employment Period, or for such longer period as
Executive is receiving payments pursuant to paragraph 8, he will not, except
with the express written consent of the Board of Directors of the Company,
engage directly or indirectly in, or permit his name to be used in connection
with any competitive business in the geographic area serviced by the Company or
its subsidiaries.  Executive further covenants and agrees for a period of 12
months from the date of termination of his employment hereunder not to solicit
or assist anyone else in the solicitation of, any of the Company's then-current
employees to terminate their employment with the Company and to become employed
by any business enterprise with which the Executive may then be associated,
affiliated or connected.

          c.   For the purposes of this paragraph 9: (i) the phrase, "engage
directly or indirectly in" shall encompass: (A) all of Executive's activities
whether on his own account or as an employee, director, officer, agent,
consultant, independent contractor, or partner of or in any person, firm, or
corporation (other than the Company and its subsidiaries), or (B) Executive's
ownership of more than 10% of the voting stock of any corporation, 5% or more of
the gross income of which is derived from any business or businesses in which
Executive may not then engage; and (ii) the phrase "competitive business" shall
mean: (A) the sale of telephone, telecommunications, or similar equipment, or
(B) any other business in which the Company or its subsidiaries is then engaged.

          d.   Notwithstanding the foregoing, the restrictions set forth in
subparagraph 9.b. shall not apply if Executive's employment is terminated under
any of the circumstances described in subparagraphs 7.c. or 14.a.

     10.  CONFIDENTIAL INFORMATION.  Executive agrees that he will not, without
the prior written consent of the Board of Directors of the Company, during the
term or after termination of his employment under this Agreement, directly or
indirectly disclose to any individual, corporation, or other entity (other than
the Company or any subsidiary thereof, their officers, directors, or employees
entitled to such information, or to any other person or entity to whom such
information is regularly disclosed in the normal course of the Company's
business) or use for his own or such another's benefit, any information, whether
or not reduced to written or other tangible form, which:

          a.   is not generally known to the public or in the industry;

                                        8
<PAGE>

          b.   has been treated by the Company or any of its subsidiaries as
confidential or proprietary: and

          c.   is of competitive advantage to the Company or any of its
subsidiaries and in the confidentiality of which the Company or any of its
subsidiaries has a legally protectable interest.

Information which becomes generally known to the public or in the industry, or
in the confidentiality of which the Company and its subsidiaries cease to have a
legally protectable interest, shall cease to be subject to the restrictions of
this paragraph.

     11.  ENFORCEMENT.  If, at the time of enforcement of any provision of
paragraphs 9 or 10, the period, scope, or geographical area restrictions stated
therein are held to be unreasonable under circumstances then existing, the
maximum period, scope, or geographical area reasonable under the circumstances
shall be substituted for the stated period, scope, or area.  In the event of a
breach by Executive of any of the provisions of paragraphs 9 or 10, the Company
may, in addition to any other rights and remedies existing in its favor, apply
to any court of law or equity of competent jurisdiction for specific performance
and/or injunctive or other relief in order to enforce or prevent any violations
of the provisions hereof.

     12.  ARBITRATION.  Except to the extent provided in paragraph 11, any
controversy or claim arising out of or relating to this Agreement, or any breach
thereof, shall be settled by arbitration before three arbitrators, and judgment
rendered by the arbitrators, or a majority of them, may be entered in any court
having jurisdiction thereof.  Within 30 days after notice by either party to the
other requesting such arbitration, each party shall appoint a disinterested and
neutral arbitrator, and the two thus chosen shall appoint a third disinterested
and neutral arbitrator.  If the two arbitrators so appointed cannot agree upon
the appointment of a third arbitrator, then such third arbitrator shall be
appointed by the Chief Judge of the United States District Court for the
district that then includes the City of Minneapolis.  Such arbitration shall be
conducted in the City of Minneapolis in conformity with the procedures provided
under the Uniform Arbitration Act, as adopted by the State of Minnesota and as
then in effect.  Except as provided in paragraph 13 of this Agreement, the
parties shall each pay their own expenses in connection with such arbitration
and any related proceedings.

     13.  PAYMENT OF COSTS.  If a dispute arises regarding a termination of
Executive's employment after a Change in Control and Executive obtains a final
judgment in his favor from which no appeal may be taken, whether because the
time to do so has expired or otherwise, or his claim is settled by the Company
prior to the rendering of such a judgment, all reasonable legal fees and
expenses incurred by Executive in contesting or disputing any such termination,
in seeking to obtain or enforce any right or benefit provided for in this
Agreement, or in otherwise pursuing his claim will be promptly paid by the
Company, with interest thereon at the highest Minnesota statutory rate for
interest on judgments against private parties, from the date of payment thereof
by Executive to the date of reimbursement to him by the Company.

     14.  SUCCESSORS.

          a.   OF THE COMPANY.  The Company will require any successor (whether
direct or indirect, by purchase, merger, consolidation, or otherwise) to all or
substantially all of the

                                        9
<PAGE>

business and/or assets of the Company to expressly assume and agree to perform
this Agreement in the same manner and to the same extent that the Company would
have been required to perform it if no such succession had taken place.  Failure
of the Company to obtain such agreement prior to the effectiveness of any such
succession shall be a breach of this Agreement and shall entitle Executive to
terminate his employment with the Company and to receive the payments and
benefits provided for in paragraph 8.  As used in this Agreement, "Company"
shall mean the Company as hereinbefore defined, and any successor to the
business and/or assets of the Company which executes and delivers the agreement
provided for in this paragraph 14 or which otherwise becomes bound by all the
terms and provisions of this Agreement as a matter of law.

          b.   OF EXECUTIVE.  This Agreement and all rights of the Executive
hereunder shall inure to the benefit of and be enforceable by the Executive's
personal or legal representatives, executors, administrators, successors, heirs,
distributees, devisees and legatees.  If the Executive should die while any
amounts would still be payable to him hereunder if he had continued to live, all
such amounts, unless otherwise provided herein, shall be paid in accordance with
the terms of this Agreement to the Executive's devisee, legatee, or other
designee or, if there be no such designee, to the Executive's estate.

     15.  GENERAL PROVISIONS.

          a.   ASSIGNMENTS.  Executive's rights and interests under this
Agreement may not be assigned, pledged, or encumbered.

          b.   EFFECT OF HEADINGS.  The headings of all of the paragraphs and
subparagraphs of this Agreement are inserted for convenience of reference only,
and shall not affect the construction of interpretation of this Agreement.

          c.   MODIFICATION, AMENDMENT, WAIVER.  No modification, amendment, or
waiver of any provision of this Agreement shall be effective unless approved in
writing by both parties.  The failure at any time to enforce any of the
provisions of this Agreement shall in no way be construed as a waiver of such
provisions and shall not affect the right of either party thereafter to enforce
each and every provision of this Agreement in accordance with its terms.

          d.   SEVERABILITY.  Whenever possible, each provision of this
Agreement shall be interpreted in such manner as to be effective and valid under
applicable law, but if any provision of this Agreement shall be held to be
prohibited by or invalid under applicable law, such provision shall be
ineffective only to the extent of such prohibition or invalidity, without
invalidating the remainder of such provision or the remaining provisions of this
Agreement.

          e.   NO STRICT CONSTRUCTION.  The language used in this Agreement
shall be deemed to be the language chosen by the parties thereto to express
their mutual intent, and no rule of strict construction shall be applied against
any person.

          f.   APPLICABLE LAW.  All questions concerning the construction,
validity, and interpretation of this Agreement shall be governed by the laws of
the State of Minnesota.

                                       10
<PAGE>

          g.   NOTICES.  Any notice to be served under this Agreement shall be
in writing and shall be mailed by registered mail, registry fee and postage
prepaid and return receipt requested, addressed:

          If to the Company, to:

          Norstan, Inc.
          6900 Wedgwood Road
          Suite 150
          Maple Grove, Minnesota 55311-3552
          Attention: Board of Directors; or

          If to Executive, to:

          Paul Baszucki
          250 Wakefield Road
          Orono, Minnesota 55391;

or to such other place as either party may specify in writing, delivered in
accordance with the provisions of this subparagraph.

          h.   SURVIVAL.  The rights and obligations of the parties shall
survive the term of Executive's employment to the extent that any performance is
required under this Agreement after the expiration or termination of such term.

          i.   ENTIRE AGREEMENT.  This Agreement constitutes the entire
agreement of the parties with respect to the subject matter thereof, and
supersedes all previous agreements between the parties relating to the same
subject matter, including that certain Former Agreement dated May 1, 1987.

                        [This space intentionally blank.]

                                       11
<PAGE>

          IN WITNESS WHEREOF, the parties hereto have executed this Amended and
Restated Agreement as of the day and year first above written.



                                   NORSTAN, INC.


                                   By /s/ Richard Cohen
                                      --------------------------
                                      Richard Cohen
                                      Vice Chairman and
                                      Chief Financial Officer



                                   EXECUTIVE


                                      /s/ Paul Baszucki
                                   -----------------------------
                                      Paul Baszucki

                                       12


<PAGE>
                              EMPLOYMENT AGREEMENT


     THIS EMPLOYMENT AGREEMENT, made effective as of the 7th day of April, 1995,
by and between RICHARD COHEN of Edina, Minnesota ("Executive") and NORSTAN,
INC., a Minnesota corporation (the "Company"),

                              W I T N E S S E T H:

     WHEREAS, the Company employs Executive as Vice Chairman and Chief Financial
Officer of Norstan, Inc.;

     WHEREAS, Executive's experience and knowledge are considered to be
necessary to the continued success of the Company's business;

     WHEREAS, the Company desires to encourage the Executive's continued
dedication and attention to his assigned duties without distraction from
circumstances arising from a possible change in control of the Company;

     WHEREAS, the Company wishes to enter into an agreement with Executive
governing the terms and conditions of his employment, and Executive is willing
to be employed on the terms and conditions hereinafter set forth;

     NOW, THEREFORE, in consideration of the premises, and of the mutual
covenants hereinafter set forth, the parties do hereby agree as follows:

          1.   EMPLOYMENT PERIOD.  The Company agrees to employ Executive, and
Executive agrees to serve in the full-time employ of the Company, for the period
(the "Employment Period") beginning on the date of this Agreement and ending on
April 30, 1997; PROVIDED, that on April 30, 1996, and on each April 30
thereafter ("Renewal Date"), the Employment Period shall automatically be
extended to the date which is 24 months after such Renewal Date unless, not
later than such Renewal Date, the Company gives Executive written notice that
the Employment Period shall not be so extended; PROVIDED FURTHER, that in the
event of a "Change in Control" (as defined in subparagraph 7.e. below), the
Employment Period shall automatically be extended to the date which is 36 months
after the date on which the Change in Control occurs.  Notwithstanding the
foregoing, in no event shall the Employment Period continue beyond the earliest
to occur of the date of Executive's 65th birthday, the date as of which
Executive's employment is terminated pursuant to paragraph 4 or paragraph 7, or
the date of the Executive's death.

          2.   DUTIES.  During the Employment Period, Executive shall serve as
Chief Financial Officer of Norstan, Inc., or, except as otherwise provided in
this Agreement, in such other executive positions as the Board of Directors of
the Company shall from time to time determine.  Executive shall perform such
executive and managerial duties consistent with such positions as the Chief
Executive Officer of the Company shall from time to time direct.  Executive
shall devote his best efforts and all of his business time and attention (except
for usual vacation periods and reasonable periods of illness or other
incapacity) to the business of the Company and its subsidiaries.

<PAGE>

          3.   COMPENSATION.  During the Employment Period, Executive shall be
compensated as follows:

               a.   SALARY.  Executive shall be paid a salary at a rate which is
not less than $164,115 per year, exclusive of bonuses, if any, which may from
time to time be awarded to Executive pursuant to any authorized bonus,
incentive, or similar plan maintained by the Company.  Executive's salary shall
be paid in equal, semi-monthly installments.

               b.   EXPENSES.  Executive shall be reimbursed for all reasonable
business expenses incurred in the performance of his duties pursuant to this
Agreement, to the extent such expenses are substantiated and are consistent with
the general policies of the Company and its subsidiaries relating to the
reimbursement of expenses of executive officers.

               c.   FRINGE BENEFITS.  In addition to any other compensation
provided under this Agreement, Executive shall be entitled to participate,
during the Employment Period, in any and all pension, profit sharing, and other
employee benefit plans or fringe benefit programs which are from time to time
maintained by the Company for its executive officers, in accordance with the
provisions of such plans or programs as are from time to time in effect.

               d.   DEDUCTIONS AND WITHHOLDING.  All compensation and other
benefits payable to or on behalf of Executive pursuant to this Agreement shall
be subject to such deductions and withholding as may be agreed to by Executive
or required by applicable law.

          4.   DISABILITY.  If, during the Employment Period, Executive shall
become incapacitated by accident or illness and, in the opinion of the Board of
Directors of the Company, shall be unable to perform the duties of the positions
he then occupies for a period of 150 consecutive days, the Company shall have
the right to terminate the Employment Period effective at any time after such
150 day period of disability by giving 30 days advance written notice to
Executive.  If the Employment Period is thus terminated, Executive shall not be
entitled to receive any compensation or other benefits pursuant to this
Agreement, other than compensation or benefits accrued through the effective
date of such termination.

          5.   DEATH.  If Executive shall die during the Employment Period
without having breached any of the terms of this Agreement in any material
respect, his base salary (at the rate in effect at the time of his death) shall
be continued for a period of 12 months to the beneficiary named in the last
written instrument signed by Executive for the purposes of this Agreement and
received by the Company prior to his death.  If Executive fails to name a
beneficiary, such amounts shall be paid to his estate.

          6.   OTHER BENEFITS.  The compensation provisions of this Agreement
shall be in addition to, and not in derogation or diminution of, any benefits
that Executive or his beneficiaries may be entitled to receive under the
provisions of any pension, profit sharing, disability, or other employee benefit
plan now or hereafter maintained by the Company.

          7.   TERMINATION.

               a.   FOR CAUSE BY COMPANY.  The Company may terminate Executive's
employment for cause upon 60 days prior written notice to Executive.  Such
notice shall specify

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<PAGE>

in reasonable detail the nature of the cause and, during such 60 day period,
Executive shall have the opportunity to cure the stated cause.  If Executive
fails to cure a stated cause, the Employment Period shall terminate at the end
of the 60 day notice period, but without prejudice to Executive's right to
contest the existence of any stated cause and/or to contest the fact that the
cause has not been cured.  For the purposes of this Agreement, cause shall mean
any conduct by Executive involving an act or acts of dishonesty on the part of
the Executive constituting a felony and resulting or intended to result directly
or indirectly in gain or personal enrichment at the expense of the Company, or
any failure by Executive to comply with the terms of this Agreement in any
material respect.

               b.   INELIGIBILITY.  If the Company terminates Executive's
employment for cause, or if Executive voluntarily terminates his employment
under circumstances other than those specified in subparagraphs 7.c., or 13.a.,
Executive shall not be entitled to receive any compensation or other benefits
pursuant to this Agreement, other than compensation or benefits accrued through
the effective date of such termination.

               c.   ELIGIBILITY.  If, after or due to a "Change in Control" (as
such term is defined in subparagraph 7.e.  below), and prior to the expiration
of the then current extension of the Employment Period, (a) Executive
voluntarily terminates his employment (i) because he has been reassigned to a
position of lesser rank or status or because he has been transferred to a
location which is more than 25 miles from his previous principal place of
employment, or because his base salary or incentive compensation has been
reduced, or because his benefits have been reduced (unless such reduction is
made uniformly in a plan of general application to all of the Company's eligible
employees); or (ii) for Good Reason (as defined below); or (iii) if his health
should become impaired to an extent that makes his continued performance of his
duties hereunder hazardous to his physical or mental health or his life,
provided that the Executive shall have furnished the Company with a written
statement from a qualified physician to such effect and provided, further, that,
at the Company's request, the Executive shall submit to an examination by a
physician selected by the Company and such doctor shall have concurred in the
conclusion of the Executive's doctor; or (iv) for any reason in Executive's sole
discretion at any time within 18 months after the date of a Change in Control of
the Company by giving thirty (30) days prior notice of his intention to
terminate; or (b) the Company terminates Executive's employment for reasons
other than those specified in paragraph 4 or subparagraph 7.a. of this
Agreement, then Executive shall receive the compensation and benefits set forth
in paragraph 8 below.

               (i)  For purposes of this Agreement, "Good Reason" shall mean
(A) a failure by the Company to comply with any material provision of this
Agreement which has not been cured within ten (10) days after notice of such
noncompliance has been given by the Executive to the Company, or (B) any
purported termination of the Executive's employment which is not effected
pursuant to a notice of termination which notice shall indicate the specific
termination provision in this Agreement relied upon and shall set forth in
reasonable detail the facts and circumstances claimed to provide a basis for
termination of the Executive's employment under the provision so indicated.

               d.   WITHOUT CAUSE BY COMPANY.  If, other than caused by a Change
in Control, the Company terminates Executive's employment at any time prior to
the expiration of the initial or then current extension of the Employment Period
for reasons other than those

                                        3
<PAGE>

specified in paragraph 4 or subparagraph 7.a.  of this Agreement, then Executive
shall continue to receive his base salary and fringe benefits for a period of 12
months.

               e.   CHANGE IN CONTROL, DEFINED.  For the purposes of this
Agreement, a Change in Control shall be deemed to occur when and if, during the
Employment Period:
                    (i)  any Person (meaning any individual, firm, corporation,
               partnership, trust or other entity, and includes a "group" (as
               that term is used in Sections 13(d) and 14(d) of the Act), but
               excludes Continuing Directors (as defined below) and benefit
               plans sponsored by the Company):

                         (A) makes a tender or exchange offer for any shares of
                    the Company's outstanding voting securities at any point in
                    time (the "Company Stock") pursuant to which any shares of
                    the Company's Stock are purchased; or

                         (B) together with its "affiliates" and "associates" (as
                    those terms are defined in Rule 12b-2 under the Securities
                    Exchange Act of 1934 (the "Act")) becomes the "beneficial
                    owner" (within the meaning of Rule 13d-3 under the Act) of
                    at least 20% of Company's Stock; or

                    (ii)  the stockholders of the Company approve a definitive
               agreement or plan to merge or consolidate the Company with or
               into another unaffiliated corporation, to sell or otherwise
               dispose of all or substantially all of its assets, or to
               liquidate the Company; or

                    (iii)  a majority of the members of the Board become
               individuals other than Continuing Directors (as defined below).

          A "Continuing Director" means:  (a) any member of the Board as of
April 1, 1995, and (b) any other member of the Board, from time to time, who was
(i) nominated for election by the Board or (ii) appointed by the Board to fill a
vacancy on the Board or to fill a newly-created directorship, in each case
excluding any individual nominated or appointed (y) at a Board meeting at which
the majority of directors present are not Continuing Directors or (z) by
unanimous written action of the Board unless a majority of the directors taking
such action are Continuing Directors.

          8.   COMPENSATION ON CHANGE IN CONTROL.  In the event of a termination
under subparagraph 7.c. above, during the Period of Employment or any extension
thereof:

                    (i)  The Company shall pay the Executive any earned and
               accrued but unpaid installment of base salary through the Date of
               Termination, at the rate in effect on the Date of Termination, or
               if greater, on the date immediately preceding the date that a
               Change in Control occurs, and all other unpaid amounts to which
               the Executive is entitled as of the Date of Termination under any
               compensation plan or program of the Company, including, without
               limitation, all accrued vacation time; such

                                        4
<PAGE>

               payments to be made in a lump sum on or before the fifth day
               following the Date of Termination.

                    (ii) In lieu of any further salary payments to the Executive
               for periods subsequent to the Date of Termination, the Company
               shall pay as liquidated damages to the Executive an amount equal
               to the product of (A) the sum of (1) the Executive's annual
               salary rate in effect as of the Date of Termination, or if
               greater, on the date immediately preceding the date that a Change
               in Control occurs, and (2) the greater of:  (i) the prior year's
               actual incentive payment to the Executive under the Company's
               incentive plan for that year or (ii) the dollar amount payable at
               100% of target under the Company's then current incentive plan
               for the year in which occurs such Date of Termination, and (B)
               the number two (2); such payment to be made in a lump sum on or
               before the fifth day following the Date of Termination.

                    (iii) The Company shall pay all other damages to which the
               Executive is entitled as a result of such termination, including
               damages for any and all loss of benefits to the Executive under
               the Company's employee welfare benefit plans and perquisite
               programs which the Executive would have received had the
               Executive's employment continued for an additional two (2) years,
               and including all reasonable legal fees and expenses incurred by
               him as a result of such termination, including the fees and
               expenses of enforcing the terms of this Agreement; payment of
               such fees to be made within thirty (30) days following the
               Company's receipt of an appropriate invoice therefor.

                    (iv) For a period of not less than twenty-four (24) months
               following the Executive's Date of Termination, the Company will
               reimburse the Executive in an amount not to exceed $15,000 for
               all reasonable expenses of a reputable outplacement organization
               incurred by him (but not including any arrangement by which the
               Executive prepays expenses for a period of greater than thirty
               (30) days) in seeking employment with another employer.

                    (v)  Executive shall be fully vested in all shares of
               restricted stock, performance awards, stock appreciation rights
               and stock options granted to him under the Norstan, Inc. 1986
               Long-Term Incentive Plan (or any predecessor or successor plan)
               on the date of a Change in Control.

                    (vi) The present value (as defined herein) of the liquidated
               damages payable to the Executive under subsection (ii) above, and
               any other payments otherwise payable to the Executive by the
               Company on or after a Change in Control, as defined in Section
               280G of the Internal Revenue Code of 1986, as amended (the
               "Code"), which are deemed under said Section 280G to constitute
               "parachute payments" (as defined in Section 280G without regard
               to Section 280G(b)(2)(A)(ii)), shall be less than three times the
               Executive's base amount (as defined herein).  In the

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<PAGE>

               event that the present value of such payments equals or exceeds
               such amount, the provisions set forth in this subparagraph (vi)
               will apply, and liquidated damages or other severance benefits
               payable to the Executive under this Agreement will be made only
               in accordance with this subparagraph (vi) notwithstanding any
               provision to the contrary in this Agreement.

                         (A)  Not later than thirty days after the Date of
                    Termination, the Company will provide the Executive with a
                    schedule indicating by category the present value of the
                    liquidated damages payable to the Executive under this
                    Agreement, all other benefits payable to the Executive under
                    this Agreement (specifying the paragraph, subparagraph or
                    clause under which each such payment is to be made) and any
                    other payments otherwise payable to the Executive by the
                    Company on or after the Change in Control, which, in the
                    Company's opinion, constitute parachute payments under
                    Section 280G of the Code.  No payments under this Agreement
                    shall be made until after thirty days from the receipt of
                    such schedule by the Executive.  At any time prior to the
                    expiration of said 30-day period, the Executive shall have
                    the right to select from all or part of any category of
                    payment to be made under this Agreement those payments to be
                    made to the Executive in an amount the present value of
                    which (when combined with the present value of any other
                    payments otherwise payable to the Executive by the Company
                    that are deemed parachute payments) is less than 300 percent
                    of the Executive's base amount.  If the Executive fails to
                    exercise his right to make a selection, only a lump sum cash
                    severance payment equal to one dollar less than 300 percent
                    of the Executive's base amount (reduced by the present value
                    of any other payments otherwise payable to the Executive by
                    the Company that are deemed parachute payments and
                    increased, to the extent such increase will not cause the
                    payment to be an excess parachute payment under Section 280G
                    of the Code, by interest from the Date of Termination to the
                    date of payment at the Federal short-term rate, compounded
                    annually, promulgated under Section 1274(d) of the Code as
                    effective for the month in which the Date of Termination
                    occurs) shall be made to the Executive on the day after the
                    expiration of the period extending thirty days from his
                    receipt of the schedule provided for hereunder, and no other
                    liquidated damages or other benefits under subparagraphs
                    (ii), (iii), (iv) and (v) above of this Agreement shall be
                    paid to the Executive.

                         (B)  If the Company fails to supply the schedule within
                    thirty days of the Date of Termination, then the provisions
                    of this subparagraph (vi) shall not apply and the Company
                    shall be obligated to pay to the Executive the full amount
                    of liquidated damages and other benefits under this
                    Agreement, without regard to subparagraph (vi).

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<PAGE>

                         (C)  If the Executive disagrees with the schedule
                    prepared by the Company, then the Executive shall have the
                    right to submit the schedule to arbitration, conducted
                    before a panel of three arbitrators in Minneapolis,
                    Minnesota, in accordance with the rules of the American
                    Arbitration Association then in effect.  The period in which
                    the Executive may select his benefits under this Agreement
                    shall be extended until fifteen days after a final and
                    binding arbitration award is issued or a final judgment,
                    order or decree of a court of competent jurisdiction is
                    entered upon such arbitration award (the time for appeal
                    therefrom having expired and no appeal having been
                    perfected), and the Company's period for paying the
                    Executive's unpaid benefits under this Agreement shall be
                    extended until ten days thereafter.  If the Executive fails
                    to make a selection within said fifteen day period, the
                    Company shall pay the unpaid benefits within five days
                    following the expiration of the Executive's fifteen day
                    period.

                         (D)  For purposes of this subparagraph (vi), "present
                    value" means the value determined in accordance with the
                    principles of Section 1274(b)(2) of the Code under
                    regulations promulgated under Section 280G of the Code, and
                    "base amount" means the annualized includible compensation
                    for the base period payable to the Executive by the Company
                    and includible in the Executive's gross income for Federal
                    income tax purposes during the shorter of the period
                    consisting of the most recent five taxable years ending
                    before the date of any Change in Control of the Company or
                    the portion of such period during which the Executive was an
                    employee of the Company.

                         (E)  In the event that Section 280G of the Code, or any
                    successor statute, is repealed, this subparagraph (vi) shall
                    cease to be effective on the effective date of such repeal.

                    (vii)  The Executive shall not be required to mitigate
               damages or the amount of any payment provided for under this
               Agreement by seeking other employment or otherwise, nor shall the
               amount of any payment provided for under this Agreement be
               reduced by any compensation earned by the Executive as the result
               of employment by another employer after the Date of Termination,
               or otherwise.

          9.   COMPETITION.

               a.   During the Employment Period, Executive will not, except
with the express written consent of the Chief Executive Officer of the Company,
become engaged in, or permit his name to be used in connection with any business
other than the businesses of the Company and its subsidiaries, whether or not
such other business is a competitive business.

                                        7
<PAGE>

               b.   Executive covenants and agrees that for a period of 12
months after the termination of the Employment Period, or for such longer period
as Executive is receiving payments pursuant to paragraph 8, he will not, except
with the express written consent of the Chief Executive Officer of the Company,
engage directly or indirectly in, or permit his name to be used in connection
with any competitive business in the geographic area serviced by the Company or
its subsidiaries.  Executive further covenants and agrees for a period of 12
months from the date of termination of his employment hereunder not to solicit
or assist anyone else in the solicitation of, any of the Company's then-current
employees to terminate their employment with the Company and to become employed
by any business enterprise with which the Executive may then be associated,
affiliated or connected.

               c.   For the purposes of this paragraph 9: (i) the phrase,
"engage directly or indirectly in" shall encompass: (A) all of Executive's
activities whether on his own account or as an employee, director, officer,
agent, consultant, independent contractor, or partner of or in any person, firm,
or corporation (other than the Company and its subsidiaries), or (B) Executive's
ownership of more than 10% of the voting stock of any corporation, 5% or more of
the gross income of which is derived from any business or businesses in which
Executive may not then engage; and (ii) the phrase "competitive business" shall
mean: (A) the sale of telephone, telecommunications, or similar equipment, or
(B) any other business in which the Company or its subsidiaries is then engaged.

               d.   Notwithstanding the foregoing, the restrictions set forth in
subparagraph 9.b. shall not apply if Executive's employment is terminated under
any of the circumstances described in subparagraphs 7.c. or 13.a.

          10.  CONFIDENTIAL INFORMATION.  Executive agrees that he will not,
without the prior written consent of the Board of Directors of the Company,
during the term or after termination of his employment under this Agreement,
directly or indirectly disclose to any individual, corporation, or other entity
(other than the Company or any subsidiary thereof, their officers, directors, or
employees entitled to such information, or to any other person or entity to whom
such information is regularly disclosed in the normal course of the Company's
business) or use for his own or such another's benefit, any information, whether
or not reduced to written or other tangible form, which:

               a.   is not generally known to the public or in the industry;

               b.   has been treated by the Company or any of its subsidiaries
as confidential or proprietary; and

               c.   is of competitive advantage to the Company or any of its
subsidiaries and in the confidentiality of which the Company or any of its
subsidiaries has a legally protectable interest.

Information which becomes generally known to the public or in the industry, or
in the confidentiality of which the Company and its subsidiaries cease to have a
legally protectable interest, shall cease to be subject to the restrictions of
this paragraph.

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<PAGE>

          11.  ENFORCEMENT.  If, at the time of enforcement of any provision of
paragraphs 9 or 10, a court shall hold that the period, scope, or geographical
area restrictions stated therein are unreasonable under circumstances then
existing, the maximum period, scope, or geographical area reasonable under the
circumstances shall be substituted for the stated period, scope, or area.  In
the event of a breach by Executive of any of the provisions of paragraphs 9 or
10, the Company may, in addition to any other rights and remedies existing in
its favor, apply to any court of law or equity of competent jurisdiction for
specific performance and/or injunctive or other relief in order to enforce or
prevent any violations of the provisions hereof.

          12.  PAYMENT OF COSTS.  If any action at law or in equity is necessary
to enforce or interpret the terms of this Agreement, the prevailing party shall
be entitled to reasonable attorneys fees, costs and necessary disbursements in
addition to any other relief to which it may be entitled.  In addition, if a
dispute arises regarding a termination of Executive's employment after a Change
in Control and Executive obtains a final judgment in his favor from a court of
competent jurisdiction from which no appeal may be taken, whether because the
time to do so has expired or otherwise, or his claim is settled by the Company
prior to the rendering of such a judgment, all reasonable legal fees and
expenses incurred by Executive in contesting or disputing any such termination,
in seeking to obtain or enforce any right or benefit provided for in this
Agreement, or in otherwise pursing his claim will be promptly paid by the
Company, with interest thereon at the highest Minnesota statutory rate for
interest on judgments against private parties, from the date of payment thereof
by Executive to the date of reimbursement to him by the Company.

          13.  SUCCESSORS.

               a.   OF THE COMPANY.  The Company will require any successor
(whether direct or indirect, by purchase, merger, consolidation, or otherwise)
to all or substantially all of the business and/or assets of the Company to
expressly assume and agree to perform this Agreement in the same manner and to
the same extent that the Company would have been required to perform it if no
such succession had taken place.  Failure of the Company to obtain such
agreement prior to the effectiveness of any such succession shall be a breach of
this Agreement and shall entitle Executive to terminate his employment with the
Company and to receive the payments and benefits provided for in paragraph 8.
As used in this Agreement, "Company" shall mean the Company as hereinbefore
defined, and any successor to the business and/or assets of the Company which
executes and delivers the agreement provided for in this paragraph 13 or which
otherwise becomes bound by all the terms and provisions of this Agreement as a
matter of law.

               b.   OF EXECUTIVE.  This Agreement and all rights of the
Executive hereunder shall inure to the benefit of and be enforceable by the
Executive's personal or legal representatives, executors, administrators,
successors, heirs, distributees, devisees and legatees.  If the Executive should
die while any amounts would still be payable to him hereunder if he had
continued to live, all such amounts, unless otherwise provided herein, shall be
paid in accordance with the terms of this Agreement to the Executive's devisee,
legatee, or other designee or, if there be no such designee, to the Executive's
estate.

          14.  GENERAL PROVISIONS.

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<PAGE>

               a.   ASSIGNMENTS.  Executive's rights and interests under this
Agreement may not be assigned, pledged, or encumbered by him without the
Company's written consent.

               b.   EFFECT OF HEADINGS.  The headings of all of the paragraphs
and subparagraphs of this Agreement are inserted for convenience of reference
only, and shall not affect the construction or interpretation of this Agreement.

               c.   MODIFICATION, AMENDMENT, WAIVER.  No modification,
amendment, or waiver of any provision of this Agreement shall be effective
unless approved in writing by both parties.  The failure at any time to enforce
any of the provisions of this Agreement shall in no way be construed as a waiver
of such provisions and shall not affect the right of either party thereafter to
enforce each and every provision of this Agreement in accordance with its terms.

               d.   SEVERABILITY.  Whenever possible, each provision of this
Agreement shall be interpreted in such manner as to be effective and valid under
applicable law, but if any provision of this Agreement shall be held to be
prohibited by or invalid under applicable law, such provision shall be
ineffective only to the extent of such prohibition or invalidity, without
invalidating the remainder of such provision or the remaining provisions of this
Agreement.

               e.   NO STRICT CONSTRUCTION.  The language used in this Agreement
shall be deemed to be the language chosen by the parties hereto to express their
mutual intent, and no rule of strict construction shall be applied against any
person.

               f.   APPLICABLE LAW.  All questions concerning the construction,
validity, and interpretation of this Agreement shall be governed by the laws of
the State of Minnesota.

               g.   NOTICES.  Any notice to be served under this Agreement shall
be in writing and shall be mailed by registered mail, registry fee and postage
prepaid and return receipt requested, addressed:

               If to the Company, to:


               Norstan, Inc.
               6900 Wedgwood Road, Suite 150
               Maple Grove, MN 55311-3552
               Attention: Chief Executive Officer; or


               If to Executive, to:

               Richard Cohen
               6990 Tupa Drive
               Edina, MN 55439

or to such other place as either party may specify in writing, delivered in
accordance with the provisions of this subparagraph.

                                       10

<PAGE>

               h.    SURVIVAL.  The rights and obligations of the parties shall
survive the term of Executive's employment to the extent that any performance is
required under this Agreement after the expiration or termination of such term.

               i.   ENTIRE AGREEMENT.  This Agreement constitutes the entire
agreement of the parties with respect to the subject matter thereof, and
supersedes all previous agreements between the parties relating to the same
subject matter.

     IN WITNESS WHEREOF, the parties hereto have executed this Amended and
Restated Employment Agreement as of the day and year first above written.


                              NORSTAN INC. (the "Company")



                              By  /s/ Paul Baszucki
                                -----------------------------
                                Chief Executive Officer






                              RICHARD COHEN (the "Executive")



                                 /s/ Richard Cohen
                              -------------------------------


                                       11

<PAGE>

                    AMENDED AND RESTATED EMPLOYMENT AGREEMENT


     THIS AMENDED AND RESTATED EMPLOYMENT AGREEMENT, made effective as of the
7th day of April, 1995, by and between MAX MAYER of Shorewood, Minnesota,
("Executive") and NORSTAN, INC., a Minnesota corporation (the "Company"),

                              W I T N E S S E T H:

     WHEREAS, the Company employs Executive as President and Chief Operating
Officer of Norstan, Inc. pursuant to an Employment Agreement dated January 23,
1995 (the "Former Agreement"); and

     WHEREAS, Executive's experience and knowledge are considered to be
necessary to the continued success of the Company's business;

     WHEREAS, the Company desires to encourage the Executive's continued
dedication and attention to his assigned duties without distraction from
circumstances arising from a possible change in control of the Company;

     WHEREAS, the Company wishes to amend the Former Agreement with Executive
governing the terms and conditions of his employment, and Executive is willing
to be employed on the terms and conditions hereinafter set forth which shall
supersede in all respects the Former Agreement;

     NOW, THEREFORE, in consideration of the premises, and of the mutual
covenants hereinafter set forth, the parties do hereby agree to amend and
restate the Former Agreement in its entirety as follows:

          1.   EMPLOYMENT PERIOD.  The Company agrees to employ Executive, and
Executive agrees to serve in the full-time employ of the Company, for the period
(the "Employment Period") beginning on the date of this Agreement and ending on
April 30, 1997; PROVIDED, that on April 30, 1996, and on each April 30
thereafter ("Renewal Date"), the Employment Period shall automatically be
extended to the date which is 24 months after such Renewal Date unless, not
later than such Renewal Date, the Company gives Executive written notice that
the Employment Period shall not be so extended; PROVIDED FURTHER, that in the
event of a "Change in Control" (as defined in subparagraph 7.e. below), the
Employment Period shall automatically be extended to the date which is 36 months
after the date on which the Change in Control occurs.  Notwithstanding the
foregoing, in no event shall the Employment Period continue beyond the earliest
to occur of the date of Executive's 65th birthday, the date as of which
Executive's employment is terminated pursuant to paragraph 4 or paragraph 7, or
the date of the Executive's death.

          2.   DUTIES.  During the Employment Period, Executive shall serve as
President and Chief Operating Officer of Norstan, Inc., or, except as otherwise
provided in this Agreement, in such other executive positions as the Board of
Directors of the Company shall from time to time determine.  Executive shall
perform such executive and managerial duties consistent with

<PAGE>

such positions as the Chief Executive Officer of the Company shall from time to
time direct.  Executive shall devote his best efforts and all of his business
time and attention (except for usual vacation periods and reasonable periods of
illness or other incapacity) to the business of the Company and its
subsidiaries.

          3.   COMPENSATION.  During the Employment Period, Executive shall be
compensated as follows:

               a.   SALARY.  Executive shall be paid a salary at a rate which is
not less than $250,000 per year, exclusive of bonuses, if any, which may from
time to time be awarded to Executive pursuant to any authorized bonus,
incentive, or similar plan maintained by the Company.  Executive's salary shall
be paid in equal, semi-monthly installments.

               b.   EXPENSES.  Executive shall be reimbursed for all reasonable
business expenses incurred in the performance of his duties pursuant to this
Agreement, to the extent such expenses are substantiated and are consistent with
the general policies of the Company and its subsidiaries relating to the
reimbursement of expenses of executive officers.

               c.   FRINGE BENEFITS.  In addition to any other compensation
provided under this Agreement, Executive shall be entitled to participate,
during the Employment Period, in any and all pension, profit sharing, and other
employee benefit plans or fringe benefit programs which are from time to time
maintained by the Company for its executive officers, in accordance with the
provisions of such plans or programs as are from time to time in effect.

               d.   DEDUCTIONS AND WITHHOLDING.  All compensation and other
benefits payable to or on behalf of Executive pursuant to this Agreement shall
be subject to such deductions and withholding as may be agreed to by Executive
or required by applicable law.

          4.   DISABILITY.  If, during the Employment Period, Executive shall
become incapacitated by accident or illness and, in the opinion of the Board of
Directors of the Company, shall be unable to perform the duties of the positions
he then occupies for a period of 150 consecutive days, the Company shall have
the right to terminate the Employment Period effective at any time after such
150 day period of disability by giving 30 days advance written notice to
Executive.  If the Employment Period is thus terminated, Executive shall not be
entitled to receive any compensation or other benefits pursuant to this
Agreement, other than compensation or benefits accrued through the effective
date of such termination.

          5.   DEATH.  If Executive shall die during the Employment Period
without having breached any of the terms of this Agreement in any material
respect, his base salary (at the rate in effect at the time of his death) shall
be continued for a period of 12 months to the beneficiary named in the last
written instrument signed by Executive for the purposes of this Agreement and
received by the Company prior to his death.  If Executive fails to name a
beneficiary, such amounts shall be paid to his estate.

          6.   OTHER BENEFITS.  The compensation provisions of this Agreement
shall be in addition to, and not in derogation or diminution of, any benefits
that Executive or his beneficiaries may be entitled to receive under the
provisions of any pension, profit sharing, disability, or other employee benefit
plan now or hereafter maintained by the Company.

                                        2

<PAGE>

          7.   TERMINATION.

               a.   FOR CAUSE BY COMPANY.  The Company may terminate Executive's
employment for cause upon 60 days prior written notice to Executive.  Such
notice shall specify in reasonable detail the nature of the cause and, during
such 60 day period, Executive shall have the opportunity to cure the stated
cause.  If Executive fails to cure a stated cause, the Employment Period shall
terminate at the end of the 60 day notice period, but without prejudice to
Executive's right to contest the existence of any stated cause and/or to contest
the fact that the cause has not been cured.  For the purposes of this Agreement,
cause shall mean any conduct by Executive involving an act or acts of dishonesty
on the part of the Executive constituting a felony and resulting or intended to
result directly or indirectly in gain or personal enrichment at the expense of
the Company, or any failure by Executive to comply with the terms of this
Agreement in any material respect.

               b.   INELIGIBILITY.  If the Company terminates Executive's
employment for cause, or if Executive voluntarily terminates his employment
under circumstances other than those specified in subparagraphs 7.c., or 13.a.,
Executive shall not be entitled to receive any compensation or other benefits
pursuant to this Agreement, other than compensation or benefits accrued through
the effective date of such termination.

               c.   ELIGIBILITY.  If, after or due to a "Change in Control" (as
such term is defined in subparagraph 7.e.  below), and prior to the expiration
of the then current extension of the Employment Period, (a) Executive
voluntarily terminates his employment (i) because he has been reassigned to a
position of lesser rank or status or because he has been transferred to a
location which is more than 25 miles from his previous principal place of
employment, or because his base salary or incentive compensation has been
reduced, or because his benefits have been reduced (unless such reduction is
made uniformly in a plan of general application to all of the Company's eligible
employees); or (ii) for Good Reason (as defined below); or (iii) if his health
should become impaired to an extent that makes his continued performance of his
duties hereunder hazardous to his physical or mental health or his life,
provided that the Executive shall have furnished the Company with a written
statement from a qualified physician to such effect and provided, further, that,
at the Company's request, the Executive shall submit to an examination by a
physician selected by the Company and such doctor shall have concurred in the
conclusion of the Executive's doctor; or (iv) for any reason in Executive's sole
discretion at any time within 18 months after the date of a Change in Control of
the Company by giving thirty (30) days prior notice of his intention to
terminate; or (b) the Company terminates Executive's employment for reasons
other than those specified in paragraph 4 or subparagraph 7.a. of this
Agreement, then Executive shall receive the compensation and benefits set forth
in paragraph 8 below.

               (i)  For purposes of this Agreement, "Good Reason" shall mean
(A) a failure by the Company to comply with any material provision of this
Agreement which has not been cured within ten (10) days after notice of such
noncompliance has been given by the Executive to the Company, or (B) any
purported termination of the Executive's employment which is not effected
pursuant to a notice of termination which notice shall indicate the specific
termination provision in this Agreement relied upon and shall set forth in
reasonable detail the facts and circumstances claimed to provide a basis for
termination of the Executive's employment under the provision so indicated.

                                        3

<PAGE>

               d.   WITHOUT CAUSE BY COMPANY.  If, other than caused by a Change
in Control, the Company terminates Executive's employment at any time prior to
the expiration of the initial or then current extension of the Employment Period
for reasons other than those specified in paragraph 4 or subparagraph 7.a.  of
this Agreement, then Executive shall continue to receive his base salary and
fringe benefits for a period of 12 months.

               e.   CHANGE IN CONTROL, DEFINED.  For the purposes of this
Agreement, a Change in Control shall be deemed to occur when and if, during the
Employment Period:

                    (i)  any Person (meaning any individual, firm, corporation,
               partnership, trust or other entity, and includes a "group" (as
               that term is used in Sections 13(d) and 14(d) of the Act), but
               excludes Continuing Directors (as defined below) and benefit
               plans sponsored by the Company):

                         (A) makes a tender or exchange offer for any shares of
                    the Company's outstanding voting securities at any point in
                    time (the "Company Stock") pursuant to which any shares of
                    the Company's Stock are purchased; or

                         (B) together with its "affiliates" and "associates" (as
                    those terms are defined in Rule 12b-2 under the Securities
                    Exchange Act of 1934 (the "Act")) becomes the "beneficial
                    owner" (within the meaning of Rule 13d-3 under the Act) of
                    at least 20% of Company's Stock; or

                    (ii)  the stockholders of the Company approve a definitive
               agreement or plan to merge or consolidate the Company with or
               into another unaffiliated corporation, to sell or otherwise
               dispose of all or substantially all of its assets, or to
               liquidate the Company; or

                    (iii)  a majority of the members of the Board become
               individuals other than Continuing Directors (as defined below).

          A "Continuing Director" means:  (a) any member of the Board as of
April 1, 1995, and (b) any other member of the Board, from time to time, who was
(i) nominated for election by the Board or (ii) appointed by the Board to fill a
vacancy on the Board or to fill a newly-created directorship, in each case
excluding any individual nominated or appointed (y) at a Board meeting at which
the majority of directors present are not Continuing Directors or (z) by
unanimous written action of the Board unless a majority of the directors taking
such action are Continuing Directors.



          8.   COMPENSATION ON CHANGE IN CONTROL.  In the event of a termination
under subparagraph 7.c. above, during the Period of Employment or any extension
thereof:

                    (i)  The Company shall pay the Executive any earned and
               accrued but unpaid installment of base salary through the Date of
               Termination, at the rate in effect on the Date of Termination, or
               if greater, on the date

                                        4

<PAGE>

               immediately preceding the date that a Change in Control occurs,
               and all other unpaid amounts to which the Executive is entitled
               as of the Date of Termination under any compensation plan or
               program of the Company, including, without limitation, all
               accrued vacation time; such payments to be made in a lump sum on
               or before the fifth day following the Date of Termination.


                    (ii)  In lieu of any further salary payments to the
               Executive for periods subsequent to the Date of Termination, the
               Company shall pay as liquidated damages to the Executive an
               amount equal to the product of (A) the sum of (1) the Executive's
               annual salary rate in effect as of the Date of Termination, or if
               greater, on the date immediately preceding the date that a Change
               in Control occurs, and (2) the greater of:  (i) the prior year's
               actual incentive payment to the Executive under the Company's
               incentive plan for that year or (ii) the dollar amount payable at
               100% of target under the Company's then current incentive plan
               for the year in which occurs such Date of Termination, and (B)
               the number two (2); such payment to be made in a lump sum on or
               before the fifth day following the Date of Termination.

                    (iii)  The Company shall pay all other damages to which the
               Executive is entitled as a result of such termination, including
               damages for any and all loss of benefits to the Executive under
               the Company's employee welfare benefit plans and perquisite
               programs which the Executive would have received had the
               Executive's employment continued for an additional two (2) years,
               and including all reasonable legal fees and expenses incurred by
               him as a result of such termination, including the fees and
               expenses of enforcing the terms of this Agreement; payment of
               such fees to be made within thirty (30) days following the
               Company's receipt of an appropriate invoice therefor.

                    (iv)  For a period of not less than twenty-four (24) months
               following the Executive's Date of Termination, the Company will
               reimburse the Executive in an amount not to exceed $15,000 for
               all reasonable expenses of a reputable outplacement organization
               incurred by him (but not including any arrangement by which the
               Executive prepays expenses for a period of greater than thirty
               (30) days) in seeking employment with another employer.

                    (v)  Executive shall be fully vested in all shares of
               restricted stock, performance awards, stock appreciation rights
               and stock options granted to him under the Norstan, Inc. 1986
               Long-Term Incentive Plan (or any predecessor or successor plan)
               on the date of a Change in Control.

                    (vi)  The present value (as defined herein) of the
               liquidated damages payable to the Executive under subsection (ii)
               above, and any other payments otherwise payable to the Executive
               by the Company on or after a Change in Control, as defined in
               Section 280G of the Internal

                                        5

<PAGE>

               Revenue Code of 1986, as amended (the "Code"), which are deemed
               under said Section 280G to constitute "parachute payments" (as
               defined in Section 280G without regard to Section
               280G(b)(2)(A)(ii)), shall be less than three times the
               Executive's base amount (as defined herein).  In the event that
               the present value of such payments equals or exceeds such amount,
               the provisions set forth in this subparagraph (vi) will apply,
               and liquidated damages or other severance benefits payable to the
               Executive under this Agreement will be made only in accordance
               with this subparagraph (vi) notwithstanding any provision to the
               contrary in this Agreement.

                         (A)  Not later than thirty days after the Date of
                    Termination, the Company will provide the Executive with a
                    schedule indicating by category the present value of the
                    liquidated damages payable to the Executive under this
                    Agreement, all other benefits payable to the Executive under
                    this Agreement (specifying the paragraph, subparagraph or
                    clause under which each such payment is to be made) and any
                    other payments otherwise payable to the Executive by the
                    Company on or after the Change in Control, which, in the
                    Company's opinion, constitute parachute payments under
                    Section 280G of the Code.  No payments under this Agreement
                    shall be made until after thirty days from the receipt of
                    such schedule by the Executive.  At any time prior to the
                    expiration of said 30-day period, the Executive shall have
                    the right to select from all or part of any category of
                    payment to be made under this Agreement those payments to be
                    made to the Executive in an amount the present value of
                    which (when combined with the present value of any other
                    payments otherwise payable to the Executive by the Company
                    that are deemed parachute payments) is less than 300 percent
                    of the Executive's base amount.  If the Executive fails to
                    exercise his right to make a selection, only a lump sum cash
                    severance payment equal to one dollar less than 300 percent
                    of the Executive's base amount (reduced by the present value
                    of any other payments otherwise payable to the Executive by
                    the Company that are deemed parachute payments and
                    increased, to the extent such increase will not cause the
                    payment to be an excess parachute payment under Section 280G
                    of the Code, by interest from the Date of Termination to the
                    date of payment at the Federal short-term rate, compounded
                    annually, promulgated under Section 1274(d) of the Code as
                    effective for the month in which the Date of Termination
                    occurs) shall be made to the Executive on the day after the
                    expiration of the period extending thirty days from his
                    receipt of the schedule provided for hereunder, and no other
                    liquidated damages or other benefits under subparagraphs
                    (ii), (iii), (iv) and (v) above of this Agreement shall be
                    paid to the Executive.

                         (B)  If the Company fails to supply the schedule within
                    thirty days of the Date of Termination, then the provisions
                    of this

                                        6

<PAGE>

                    subparagraph (vi) shall not apply and the Company shall be
                    obligated to pay to the Executive the full amount of
                    liquidated damages and other benefits under this Agreement,
                    without regard to subparagraph (vi).

                                        7

<PAGE>

                         (C)  If the Executive disagrees with the schedule
                    prepared by the Company, then the Executive shall have the
                    right to submit the schedule to arbitration, conducted
                    before a panel of three arbitrators in Minneapolis,
                    Minnesota, in accordance with the rules of the American
                    Arbitration Association then in effect.  The period in which
                    the Executive may select his benefits under this Agreement
                    shall be extended until fifteen days after a final and
                    binding arbitration award is issued or a final judgment,
                    order or decree of a court of competent jurisdiction is
                    entered upon such arbitration award (the time for appeal
                    therefrom having expired and no appeal having been
                    perfected), and the Company's period for paying the
                    Executive's unpaid benefits under this Agreement shall be
                    extended until ten days thereafter.  If the Executive fails
                    to make a selection within said fifteen day period, the
                    Company shall pay the unpaid benefits within five days
                    following the expiration of the Executive's fifteen day
                    period.

                         (D)  For purposes of this subparagraph (vi), "present
                    value" means the value determined in accordance with the
                    principles of Section 1274(b)(2) of the Code under
                    regulations promulgated under Section 280G of the Code, and
                    "base amount" means the annualized includible compensation
                    for the base period payable to the Executive by the Company
                    and includible in the Executive's gross income for Federal
                    income tax purposes during the shorter of the period
                    consisting of the most recent five taxable years ending
                    before the date of any Change in Control of the Company or
                    the portion of such period during which the Executive was an
                    employee of the Company.

                         (E)  In the event that Section 280G of the Code, or any
                    successor statute, is repealed, this subparagraph (vi) shall
                    cease to be effective on the effective date of such repeal.

                    (vii)  The Executive shall not be required to mitigate
               damages or the amount of any payment provided for under this
               Agreement by seeking other employment or otherwise, nor shall the
               amount of any payment provided for under this Agreement be
               reduced by any compensation earned by the Executive as the result
               of employment by another employer after the Date of Termination,
               or otherwise.

          9.   COMPETITION.

               a.   During the Employment Period, Executive will not, except
with the express written consent of the Chief Executive Officer of the Company,
become engaged in, or permit his name to be used in connection with any business
other than the businesses of the Company and its subsidiaries, whether or not
such other business is a competitive business.

                                        8

<PAGE>

               b.   Executive covenants and agrees that for a period of 12
months after the termination of the Employment Period, or for such longer period
as Executive is receiving payments pursuant to paragraph 8, he will not, except
with the express written consent of the Chief Executive Officer of the Company,
engage directly or indirectly in, or permit his name to be used in connection
with any competitive business in the geographic area serviced by the Company or
its subsidiaries.  Executive further covenants and agrees for a period of 12
months from the date of termination of his employment hereunder not to solicit
or assist anyone else in the solicitation of, any of the Company's then-current
employees to terminate their employment with the Company and to become employed
by any business enterprise with which the Executive may then be associated,
affiliated or connected.

               c.   For the purposes of this paragraph 9: (i) the phrase,
"engage directly or indirectly in" shall encompass: (A) all of Executive's
activities whether on his own account or as an employee, director, officer,
agent, consultant, independent contractor, or partner of or in any person, firm,
or corporation (other than the Company and its subsidiaries), or (B) Executive's
ownership of more than 10% of the voting stock of any corporation, 5% or more of
the gross income of which is derived from any business or businesses in which
Executive may not then engage; and (ii) the phrase "competitive business" shall
mean: (A) the sale of telephone, telecommunications, or similar equipment, or
(B) any other business in which the Company or its subsidiaries is then engaged.

               d.   Notwithstanding the foregoing, the restrictions set forth in
subparagraph 9.b. shall not apply if Executive's employment is terminated under
any of the circumstances described in subparagraphs 7.c. or 13.a.

                                        9

<PAGE>

          10.  CONFIDENTIAL INFORMATION.  Executive agrees that he will not,
without the prior written consent of the Board of Directors of the Company,
during the term or after termination of his employment under this Agreement,
directly or indirectly disclose to any individual, corporation, or other entity
(other than the Company or any subsidiary thereof, their officers, directors, or
employees entitled to such information, or to any other person or entity to whom
such information is regularly disclosed in the normal course of the Company's
business) or use for his own or such another's benefit, any information, whether
or not reduced to written or other tangible form, which:

               a.   is not generally known to the public or in the industry;

               b.   has been treated by the Company or any of its subsidiaries
as confidential or proprietary; and

               c.   is of competitive advantage to the Company or any of its
subsidiaries and in the confidentiality of which the Company or any of its
subsidiaries has a legally protectable interest.

Information which becomes generally known to the public or in the industry, or
in the confidentiality of which the Company and its subsidiaries cease to have a
legally protectable interest, shall cease to be subject to the restrictions of
this paragraph.

          11.  ENFORCEMENT.  If, at the time of enforcement of any provision of
paragraphs 9 or 10, a court shall hold that the period, scope, or geographical
area restrictions stated therein are unreasonable under circumstances then
existing, the maximum period, scope, or geographical area reasonable under the
circumstances shall be substituted for the stated period, scope, or area.  In
the event of a breach by Executive of any of the provisions of paragraphs 9 or
10, the Company may, in addition to any other rights and remedies existing in
its favor, apply to any court of law or equity of competent jurisdiction for
specific performance and/or injunctive or other relief in order to enforce or
prevent any violations of the provisions hereof.

          12.  PAYMENT OF COSTS.  If any action at law or in equity is necessary
to enforce or interpret the terms of this Agreement, the prevailing party shall
be entitled to reasonable attorneys fees, costs and necessary disbursements in
addition to any other relief to which it may be entitled.  In addition, if a
dispute arises regarding a termination of Executive's employment after a Change
in Control and Executive obtains a final judgment in his favor from a court of
competent jurisdiction from which no appeal may be taken, whether because the
time to do so has expired or otherwise, or his claim is settled by the Company
prior to the rendering of such a judgment, all reasonable legal fees and
expenses incurred by Executive in contesting or disputing any such termination,
in seeking to obtain or enforce any right or benefit provided for in this
Agreement, or in otherwise pursing his claim will be promptly paid by the
Company, with interest thereon at the highest Minnesota statutory rate for
interest on judgments against private parties, from the date of payment thereof
by Executive to the date of reimbursement to him by the Company.

                                       10

<PAGE>

          13.  SUCCESSORS.

               a    OF THE COMPANY.  The Company will require any successor
(whether direct or indirect, by purchase, merger, consolidation, or otherwise)
to all or substantially all of the business and/or assets of the Company to
expressly assume and agree to perform this Agreement in the same manner and to
the same extent that the Company would have been required to perform it if no
such succession had taken place.  Failure of the Company to obtain such
agreement prior to the effectiveness of any such succession shall be a breach of
this Agreement and shall entitle Executive to terminate his employment with the
Company and to receive the payments and benefits provided for in paragraph 8.
As used in this Agreement, "Company" shall mean the Company as hereinbefore
defined, and any successor to the business and/or assets of the Company which
executes and delivers the agreement provided for in this paragraph 13 or which
otherwise becomes bound by all the terms and provisions of this Agreement as a
matter of law.

               b.   OF EXECUTIVE.  This Agreement and all rights of the
Executive hereunder shall inure to the benefit of and be enforceable by the
Executive's personal or legal representatives, executors, administrators,
successors, heirs, distributees, devisees and legatees.  If the Executive should
die while any amounts would still be payable to him hereunder if he had
continued to live, all such amounts, unless otherwise provided herein, shall be
paid in accordance with the terms of this Agreement to the Executive's devisee,
legatee, or other designee or, if there be no such designee, to the Executive's
estate.

          14.  GENERAL PROVISIONS.

               a.   ASSIGNMENTS.  Executive's rights and interests under this
Agreement may not be assigned, pledged, or encumbered by him without the
Company's written consent.

               b.   EFFECT OF HEADINGS.  The headings of all of the paragraphs
and subparagraphs of this Agreement are inserted for convenience of reference
only, and shall not affect the construction or interpretation of this Agreement.

               c.   MODIFICATION, AMENDMENT, WAIVER.  No modification,
amendment, or waiver of any provision of this Agreement shall be effective
unless approved in writing by both parties.  The failure at any time to enforce
any of the provisions of this Agreement shall in no way be construed as a waiver
of such provisions and shall not affect the right of either party thereafter to
enforce each and every provision of this Agreement in accordance with its terms.

               d.   SEVERABILITY.  Whenever possible, each provision of this
Agreement shall be interpreted in such manner as to be effective and valid under
applicable law, but if any provision of this Agreement shall be held to be
prohibited by or invalid under applicable law, such provision shall be
ineffective only to the extent of such prohibition or invalidity, without
invalidating the remainder of such provision or the remaining provisions of this
Agreement.

               e.   NO STRICT CONSTRUCTION.  The language used in this Agreement
shall be deemed to be the language chosen by the parties hereto to express their
mutual intent, and no rule of strict construction shall be applied against any
person.

                                       11

<PAGE>

               f.   APPLICABLE LAW.  All questions concerning the construction,
validity, and interpretation of this Agreement shall be governed by the laws of
the State of Minnesota.

               g.   NOTICES.  Any notice to be served under this Agreement shall
be in writing and shall be mailed by registered mail, registry fee and postage
prepaid and return receipt requested, addressed:

               If to the Company, to:

               Norstan, Inc.
               6900 Wedgwood Road, Suite 150
               Maple Grove, MN 55311-3552
               Attention: Chief Executive Officer; or

               If to Executive, to:

               Max Mayer

               27665 Bryn Mawr
               Shorewood, MN 55331


or to such other place as either party may specify in writing, delivered in
accordance with the provisions of this subparagraph.

               h.    SURVIVAL.  The rights and obligations of the parties shall
survive the term of Executive's employment to the extent that any performance is
required under this Agreement after the expiration or termination of such term.

               i.   ENTIRE AGREEMENT.  This Agreement constitutes the entire
agreement of the parties with respect to the subject matter thereof, and
supersedes all previous agreements between the parties relating to the same
subject matter, including that certain Former Agreement dated January 23, 1995.

                                       12

<PAGE>

     IN WITNESS WHEREOF, the parties hereto have executed this Amended and
Restated Employment Agreement as of the day and year first above written.



                              NORSTAN INC. (the "Company")


                              By /s/ Paul Baszucki
                                ---------------------------------
                                Chief Executive Officer


                              MAX MAYER (the "Executive")

                                /s/ Max Mayer
                              -----------------------------------

                                       13


<PAGE>

                                                                      EXHIBIT 11
                         NORSTAN, INC. AND SUBSIDIARIES

              STATEMENT REGARDING COMPUTATION OF EARNINGS PER SHARE


                    (In Thousands, Except Per Share Amounts)


<TABLE>
<CAPTION>
                                                               YEAR ENDED APRIL 30,
                                             -------------------------------------------------------
                                             1995                      1994                     1993
                                           -------                   -------                  -------

<S>                                         <C>                       <C>                      <C>
Primary earnings per share -

  Weighted average number of
    issued shares outstanding               4,121                     4,009                    3,833

Effect of:
  1986 Long-Term Incentive Plan               207                       202                      187
  1986 Directors' Stock Option Plan            41                        35                       33
  Employee Stock Purchase Plan                  6                         6                       30
                                           -------                   -------                  -------

Shares outstanding used to compute
  primary earnings per share                4,375                     4,252                    4,083
                                           -------                   -------                  -------
                                           -------                   -------                  -------
Net income                                 $7,063                    $5,612                   $5,100
                                           -------                   -------                  -------
                                           -------                   -------                  -------
Primary earnings per share                 $ 1.61                    $ 1.32                   $ 1.25
                                           -------                   -------                  -------
                                           -------                   -------                  -------

</TABLE>

<TABLE>
<CAPTION>

                                                          Year Ended April 30,
                                           -----------------------------------------------------
                                             1995                1994                   1993
                                           -------              -------                -------
<S>                                        <C>                  <C>                    <C>
Fully diluted earnings per share -

Weighted average number of
  shares used for primary
  earnings per share                        4,375                  4,252                4,083

Effect of:
  1986 Long-Term Incentive Plan                 3                      6                    3
  1986 Directors' Stock Option Plan             1                      1                    1
  Employee Stock Purchase Plan                  1                      3                    2
                                           -------               -------              -------
Shares outstanding used to compute
  fully diluted earnings per share          4,380                  4,262                4,089
                                           -------               -------              -------
                                           -------               -------              -------
Net income                                 $7,063                 $5,612               $5,100
                                           -------               -------              -------
                                           -------               -------              -------
Fully diluted earnings per share           $ 1.61                 $ 1.32               $ 1.25
                                           -------               -------              -------
                                           -------               -------              -------
</TABLE>



                                      -46-


<PAGE>


                                                                      EXHIBIT 22

                          SUBSIDIARIES OF NORSTAN, INC.

<TABLE>
<CAPTION>                                                            Percentage of

                                         State of         Voting Securities
Name                                   Incorporation     Owned by the Company
- ----                                   -------------     --------------------
<S>                                     <C>               <C>
Norstan Communications, Inc.            Minnesota                100%

Norstan Financial Services, Inc.        Minnesota                100%

Norstan Canada Inc.                     Minnesota                100%

Norstan Network Services, Inc.          Minnesota                100%

Norstan Network Services, Inc.
  of New Hampshire                      New Hampshire            100%

Norstan Information Systems,
  Inc.                                  Minnesota                100%

Summit Gear, Inc.                       Minnesota                100%

</TABLE>


                                      -47-



<PAGE>

                                                                      EXHIBIT 24

                    CONSENT OF INDEPENDENT PUBLIC ACCOUNTANTS



          As independent public accountants, we hereby consent to the
incorporation of our report included in this Form 10-K into the Company's
previously filed Registration Statements on Form S-8 relating to the 1986 Long-
Term Incentive Plan of Norstan, Inc. (Registration Nos. 33-30323 and 33-72928),
and the 1990 Employee Stock Purchase and Bonus Plan of Norstan, Inc.
(Registration Nos. 33-32310, 33-44470 and 33-72926).


                                         ARTHUR ANDERSEN LLP



Minneapolis, Minnesota,
  July 27, 1995




                                      -40-


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