NORSTAN INC
10-Q, 1997-12-16
TELEPHONE INTERCONNECT SYSTEMS
Previous: PHARMHOUSE CORP, 10-Q, 1997-12-16
Next: OLD STONE CORP, SC 14D1/A, 1997-12-16



<PAGE>

                                    UNITED STATES
                          SECURITIES AND EXCHANGE COMMISSION
                               WASHINGTON, D.C.  20549

                                      FORM 10-Q

(Mark One)

            [X]   QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE
                           SECURITIES EXCHANGE ACT OF 1934

                        FOR THE PERIOD ENDED NOVEMBER 1, 1997

                                          OR

            [ ]  TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE
                           SECURITIES EXCHANGE ACT OF 1934

                 For the transition period from ________ to ________

                            COMMISSION FILE NUMBER 0-8141

                                    NORSTAN, INC.
                (Exact name of registrant as specified in its charter)

                         MINNESOTA                          41-0835746
              -------------------------------          --------------------
              (State or other jurisdiction of           (I.R.S. Employer
              incorporation or organization)           Identification No.)

           605 NORTH HIGHWAY 169, TWELFTH FLOOR, PLYMOUTH, MINNESOTA 55441
           ---------------------------------------------------------------
                       (address of principal executive offices)

 TELEPHONE  (612) 513-4500     FAX  (612) 513-4537     INTERNET  WWW.NORSTAN.COM
 -------------------------------------------------------------------------------
         (Registrant's telephone number, facsimile number, Internet address)

Indicate by check mark whether the registrant (1) has filed all reports required
to be filed by Section 13 or 15 (d) of the Securities Exchange Act of 1934
during the preceding 12 months (or for such shorter period that the registrant
was required to file such reports), and (2) has been subject to such filing
requirements for the past 90 days.

Yes   X  .    No      .
    -----        -----

On December 3, 1997, there were 9,689,372 shares outstanding of the registrant's
common stock, par value $.10 per share, its only class of equity securities.


<PAGE>

PART I.  FINANCIAL INFORMATION

ITEM 1.
                            NORSTAN, INC. AND SUBSIDIARIES

                        CONSOLIDATED STATEMENTS OF OPERATIONS

                                      UNAUDITED

                       (In thousands, except per share amounts)
<TABLE>
<CAPTION>
                                               THREE MONTHS ENDED             SIX MONTHS ENDED
                                           --------------------------    --------------------------
                                           NOVEMBER 1,    NOVEMBER 2,    NOVEMBER 1,    NOVEMBER 2,
                                              1997           1996           1997           1996
                                           -----------    -----------    -----------    -----------
<S>                                        <C>            <C>            <C>            <C>
REVENUES

    Global Services                          $  52,546      $  45,758     $  100,594      $  86,683
    Communication Systems                       56,719         48,483        101,931         98,303
    Financial Services                           1,657          1,412          3,838          2,898
                                           -----------    -----------    -----------    -----------
      Total Revenues                           110,922         95,653        206,363        187,884
                                           -----------    -----------    -----------    -----------

COST OF SALES

    Global Services                             37,133         32,830         72,089         62,913
    Communication Systems                       42,730         35,194         75,545         71,465
    Financial Services                             625            524          1,209          1,070
                                           -----------    -----------    -----------    -----------
      Total Cost of Sales                       80,488         68,548        148,843        135,448
                                           -----------    -----------    -----------    -----------

GROSS MARGIN                                    30,434         27,105         57,520         52,436

    Selling, General
      & Administrative Expenses                 24,399         21,944         47,556         44,123
                                           -----------    -----------    -----------    -----------

OPERATING INCOME                                 6,035          5,161          9,964          8,313

    Interest Expense                              (847)          (520)        (1,441)          (761)
    Interest and Other Income (Expense),
      Net                                           69            (28)           116            (21)
                                           -----------    -----------    -----------    -----------

INCOME BEFORE PROVISION FOR
  INCOME TAXES                                   5,257          4,613          8,639          7,531

    Provision for Income Taxes                   2,155          1,937          3,542          3,163
                                           -----------    -----------    -----------    -----------

NET INCOME                                    $  3,102       $  2,676       $  5,097       $  4,368
                                           -----------    -----------    -----------    -----------
                                           -----------    -----------    -----------    -----------

NET INCOME PER COMMON AND
  COMMON EQUIVALENT SHARE                     $    .31       $    .28       $    .52       $    .47
                                           -----------    -----------    -----------    -----------
                                           -----------    -----------    -----------    -----------

WEIGHTED AVERAGE NUMBER OF
  COMMON AND COMMON EQUIVALENT
  SHARES OUTSTANDING                             9,877          9,416          9,737          9,369
                                           -----------    -----------    -----------    -----------
                                           -----------    -----------    -----------    -----------

</TABLE>
 

          The accompanying notes are an integral part of these consolidated
                                financial statements.


                                          1
<PAGE>

                            NORSTAN, INC. AND SUBSIDIARIES

                             CONSOLIDATED BALANCE SHEETS

                         (In thousands, except share amounts)

<TABLE>
<CAPTION>
 
                                                          NOVEMBER 1,     APRIL 30,
                                                             1997           1997
                                                          -----------    -----------
                                                          (Unaudited)     (Audited)
<S>                                                       <C>            <C>
ASSETS

CURRENT ASSETS:
   Cash                                                    $    1,821     $    5,147
   Accounts receivable, net of allowances for doubtful
     accounts of $1,770 and $1,783                             94,751         76,027
   Current lease receivables                                   16,548         19,595
   Inventories                                                 10,805          7,636
   Costs and estimated earnings in excess of billings of
     $12,090 and $11,948                                       24,345         11,556
   Deferred income tax benefits                                 7,103          3,954
   Prepaid expenses, deposits and other                         3,529          2,925
                                                          -----------    -----------
      TOTAL CURRENT ASSETS                                    158,902        126,840
                                                          -----------    -----------

PROPERTY AND EQUIPMENT:
   Furniture, fixtures and equipment                          102,837         93,895
   Less-accumulated depreciation and amortization             (56,302)       (48,409)
                                                          -----------    -----------
      NET PROPERTY AND EQUIPMENT                               46,535         45,486
                                                          -----------    -----------

OTHER ASSETS:
   Lease receivables, net of current portion                   30,826         29,775
   Goodwill, net of amortization of $6,875 and $5,749          45,729         21,958
   Other                                                          505            114
                                                          -----------    -----------
      TOTAL OTHER ASSETS                                       77,060         51,847
                                                          -----------    -----------

                                                           $  282,497     $  224,173
                                                          -----------    -----------
                                                          -----------    -----------
</TABLE>
 


          The accompanying notes are an integral part of these consolidated
                                   balance sheets.


                                          2
<PAGE>

                            NORSTAN, INC. AND SUBSIDIARIES

                             CONSOLIDATED BALANCE SHEETS

                         (In thousands, except share amounts)

<TABLE>
<CAPTION>
 
                                                                    NOVEMBER 1,     APRIL 30,
                                                                       1997           1997
                                                                    -----------    -----------
                                                                    (Unaudited)     (Audited)
<S>                                                                 <C>            <C>
LIABILITIES AND SHAREHOLDERS' EQUITY

CURRENT LIABILITIES:
   Current maturities of long-term debt                              $    3,349     $      389
   Current maturities of discounted lease rentals                        13,351         13,878
   Accounts payable                                                      26,043         24,486
   Deferred revenue                                                      18,308         18,680
   Accrued -
      Salaries and wages                                                 13,769         13,065
      Warranty costs                                                      2,092          2,348
      Other liabilities                                                  17,469         10,333
   Income taxes payable                                                     410            388
   Billings in excess of costs and estimated earnings of $10,190
     and $12,829                                                          5,688          5,789
                                                                    -----------    -----------
         TOTAL CURRENT LIABILITIES                                      100,479         89,356
                                                                    -----------    -----------

LONG-TERM DEBT, net of current maturities                                56,810         18,284

DISCOUNTED LEASE RENTALS, net of current maturities                      23,336         24,043

DEFERRED INCOME TAXES                                                     8,335          8,120
                                                                    -----------    -----------

SHAREHOLDERS' EQUITY:
   Common stock - $.10 par value; 40,000,000 authorized
   shares; 9,689,372 and 9,387,458 shares issued and
   outstanding                                                              969            939
   Capital in excess of par value                                        39,194         34,556
   Retained earnings                                                     55,290         50,192
   Unamortized cost of stock                                               (634)          (142)
   Foreign currency translation adjustments                              (1,282)        (1,175)
                                                                    -----------    -----------
         TOTAL SHAREHOLDERS' EQUITY                                      93,537         84,370
                                                                    -----------    -----------

                                                                     $  282,497     $  224,173
                                                                    -----------    -----------
                                                                    -----------    -----------
</TABLE>
 
          The accompanying notes are an integral part of these consolidated
                                   balance sheets.


                                          3
<PAGE>

                            NORSTAN, INC. AND SUBSIDIARIES

                        CONSOLIDATED STATEMENTS OF CASH FLOWS

                                      UNAUDITED

                                    (In thousands)
<TABLE>
<CAPTION>
 
                                                                         SIX MONTHS ENDED
                                                                    --------------------------
                                                                    NOVEMBER 1,    NOVEMBER 2,
                                                                       1997           1996
                                                                    -----------    -----------
<S>                                                                 <C>            <C>
OPERATING ACTIVITIES:
Net Income                                                           $    5,097     $    4,368
Adjustments to reconcile net income to net cash used for
  operating activities:
     Depreciation and amortization                                        9,430          7,228
     Deferred income taxes                                                    9             85
     Changes in operating items, net of effects from acquisitions:
       Accounts receivable                                              (16,275)        (9,696)
       Inventories                                                       (3,198)           (76)
       Costs and estimated earnings in excess of billings               (12,808)       (10,554)
       Prepaid expenses, deposits and other                                (454)          (108)
       Accounts payable                                                   1,165          5,008
       Deferred revenue                                                    (392)          (772)
       Accrued liabilities                                               (6,305)          (661)
       Income taxes payable                                                (192)           968
       Billings in excess of costs and estimated earnings                   (95)          (549)
                                                                    -----------    -----------
          Net cash used for operating activities                        (24,018)        (4,759)
                                                                    -----------    -----------

INVESTING ACTIVITIES:
     Additions to property and equipment, net                            (8,686)       (11,011)
     Cash paid for acquisitions, net of cash acquired                   (11,450)       (11,794)
     Investment in lease contracts                                      (10,468)       (13,007)
     Collections from lease contracts                                    12,433         10,620
     Other, net                                                            (240)           511
                                                                    -----------    -----------
          Net cash used for investing activities                        (18,411)       (24,681)
                                                                    -----------    -----------

FINANCING ACTIVITIES:
     Repayment of debt assumed in acquisition                            (2,013)        (1,743)
     Borrowings under revolving credit agreements                       138,595        135,350
     Repayments under revolving credit agreements                       (99,890)      (110,625)
     Borrowings of discounted lease rentals                               6,898         13,211
     Repayments of discounted lease rentals                              (8,123)        (6,423)
     Borrowings of long-term debt                                         8,855            105
     Repayments of long-term debt                                        (6,022)          (181)
     Proceeds from sale of common stock                                     773          1,091
                                                                    -----------    -----------
          Net cash provided by financing activities                      39,073         30,785
                                                                    -----------    -----------

EFFECT OF EXCHANGE RATE CHANGES ON CASH                                      30             26
                                                                    -----------    -----------
NET (DECREASE) INCREASE IN CASH                                          (3,326)         1,371

CASH, BEGINNING OF PERIOD                                                 5,147          1,133
                                                                    -----------    -----------
CASH, END OF PERIOD                                                  $    1,821     $    2,504
                                                                    -----------    -----------
                                                                    -----------    -----------
</TABLE>
 

          The accompanying notes are an integral part of these consolidated
                                financial statements.


                                          4
<PAGE>

                            NORSTAN, INC. AND SUBSIDIARIES

                      NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

                                   NOVEMBER 1, 1997

                                      UNAUDITED


The information furnished in this report is unaudited and reflects all
adjustments which are normal recurring adjustments and, which in the opinion of
management, are necessary to fairly present the operating results for the
interim periods.  The operating results for the interim periods presented are
not necessarily indicative of the operating results to be expected for the full
fiscal year.  This report should be read in conjunction with the Company's most
recent "Annual Report on Form 10-K."

PRINCIPLES OF CONSOLIDATION -

The accompanying consolidated financial statements include the accounts of the
Company and its subsidiaries.  All significant intercompany balances and
transactions have been eliminated in consolidation.

FOREIGN CURRENCY -

For the Company's foreign operations, assets and liabilities are translated at
exchange rates as of the balance sheet date, and revenues and expenses are
translated at average exchange rates prevailing during the period.  Translation
adjustments are recorded as a separate component of shareholders' equity.

NORSTAN FINANCIAL SERVICES, INC. (NFS) -

NFS provides financing for customers of the Company.  Leases are primarily
accounted for as sales-type leases for consolidated financial reporting
purposes.  Condensed unaudited statements of operations of NFS are as follows
(in thousands):

                                                        SIX MONTHS ENDED
                                                    --------------------------
                                                    NOVEMBER 1,    NOVEMBER 2,
                                                       1997           1996
                                                    -----------    -----------

Revenues                                             $    3,569     $    2,608

Interest expense                                         (1,050)          (844)

Other expenses                                             (561)          (644)
                                                    -----------    -----------
   Income before provision for income taxes               1,958          1,120

Provision for income taxes                                 (803)          (470)
                                                    -----------    -----------

   Net income                                        $    1,155     $      650
                                                    -----------    -----------
                                                    -----------    -----------

                                          5
<PAGE>

SUPPLEMENTAL CASH FLOW INFORMATION -

Supplemental disclosure of cash flow information is as follows (in thousands):

                                                        SIX MONTHS ENDED
                                                    --------------------------
                                                    NOVEMBER 1,    NOVEMBER 2,
                                                       1997           1996
                                                    -----------    -----------
Cash paid for:

   Interest                                          $    3,017     $    1,769

   Income taxes                                      $    2,978     $    1,934

Noncash investing and financing activities:

   Stock issued for acquisition                      $    3,325     $    2,000

   Obligations assumed in acquisition                $   12,000     $        -

   Non-compete agreements related to acquisition     $        -     $      667

RECENTLY ISSUED ACCOUNTING STANDARD -

In March 1997, the Financial Accounting Standards Board issued SFAS No. 128,
"Earnings per Share" (SFAS No. 128), which changes the way companies calculate
their earnings per share data (EPS).  SFAS No. 128 replaces primary EPS with
basic EPS.  Basic EPS is computed by dividing reported earnings by weighted
average shares outstanding, excluding potentially dilutive securities.  Fully
diluted EPS, termed diluted EPS under SFAS No. 128, is also to be disclosed.
The Company is required to adopt SFAS No. 128 in third quarter fiscal 1998 at
which time all prior period EPS are to be restated in accordance with SFAS No.
128.  If the Company had adopted the pronouncement during this fiscal quarter,
the effect of this accounting change on reported EPS data would have been as
follows:
<TABLE>
<CAPTION>
 
                                     THREE MONTHS ENDED            SIX MONTHS ENDED
                                 --------------------------    --------------------------
                                 NOVEMBER 1,    NOVEMBER 2,    NOVEMBER 1,    NOVEMBER 2,
                                    1997           1996           1997           1996
                                 -----------    -----------    -----------    -----------
<S>                              <C>            <C>            <C>            <C>
Primary EPS as reported. . . . .   $     .31      $     .28      $     .52      $     .47
Effect of SFAS No. 128 . . . . .         .01            .01            .02            .02
                                 -----------    -----------    -----------    -----------
Basic EPS as restated. . . . . .   $     .32      $     .29      $     .54      $     .49
                                 -----------    -----------    -----------    -----------
                                 -----------    -----------    -----------    -----------

Fully diluted EPS as reported. .   $      -       $      -       $      -       $      -
Effect of SFAS No. 128 . . . . .         .31            .28            .52            .47
                                 -----------    -----------    -----------    -----------
Diluted EPS as restated. . . . .   $     .31      $     .28      $     .52      $     .47
                                 -----------    -----------    -----------    -----------
                                 -----------    -----------    -----------    -----------
</TABLE>
 

                                          6
<PAGE>

USE OF ESTIMATES -

The preparation of financial statements in conformity with generally accepted
accounting principles requires management to make estimates and assumptions that
affect the reported amounts of assets and liabilities and disclosures of
contingent assets and liabilities as of the date of the financial statements.
Estimates also affect the reported amounts of revenues and expenses during the
periods presented.  Estimates are used for such items as allowances for doubtful
accounts, inventory reserves, depreciable lives of property and equipment,
warranty reserves and other items.  Ultimate results could differ from those
estimates.

RECLASSIFICATIONS -

Certain amounts in the fiscal 1997 financial statements have been reclassified
to conform to the fiscal 1998 presentation, with no impact on previously
reported net income or shareholder's equity.

ACQUISITIONS -

On September 30, 1997, the Company acquired Vadini, Inc. d/b/a PRIMA Consulting,
Inc. (PRIMA), in a transaction accounted for under the purchase method.  PRIMA
operates in the information technology consulting business including information
systems planning and development, consulting and programming services for
collaborative computing solutions and enterprise resource planning integration
services.  PRIMA has offices in Charlotte, Raleigh and Greensboro, North
Carolina; Cincinnati, Cleveland and Columbus, Ohio; Columbia and Greenville,
South Carolina; Pittsburgh, Pennsylvania; and Richmond, Virginia.

The acquisition consideration totaled approximately $27.5 million, consisting of
$19.5 million in cash, $6.3 million of Norstan common stock ($3.0 million to be
issued January 1998) and $1.7 million paid to certain members of PRIMA
management under non-compete agreements.  In addition, the Company agreed to pay
up to $3.5 million in contingent consideration over a three year period ending
April 30, 2000, if certain financial performance targets are achieved.  This
transaction resulted in the recording of $24.9 million in goodwill which is
being amortized on a straight-line basis over 15 years.  The Company financed
the cash portions of the acquisition through borrowings under its existing
credit facilities.  Pro forma information in the year of acquisition has not
been disclosed as such information was not materially different from the
Company's results of operations.

On June 4, 1996, the Company acquired Connect Computer Company (Connect), in a
transaction accounted for under the purchase method.  Connect is a provider of
consulting, design and implementation services for local and wide area networks,
internets and intranets, client server applications and workgroup computing.


                                          7
<PAGE>

The acquisition consideration totaled approximately $15.0 million, consisting of
$12.0 million in cash, $2.0 million of Norstan common stock and $1.0 million
payable to certain members of Connect management under non-compete agreements.
In addition, the Company agreed to pay up to $4.0 million in contingent
consideration over a three year period ending April 30, 1999, if certain
financial performance targets are achieved (as of November 1, 1997, $2.0 million
of such consideration has been paid).  This transaction resulted in the
recording of $16.4 million in goodwill which is being amortized on a
straight-line basis over 15 years.  The Company financed the cash portions of
the acquisition through borrowings under its existing credit facility.  Pro
forma information in the year of acquisition has not been disclosed as such
information was not materially different from the Company's results of
operations.


FORWARD-LOOKING STATEMENTS AND
FACTORS THAT MAY AFFECT FUTURE RESULTS -

From time to time, the Company may publish forward-looking statements relating
to such matters as anticipated financial performance, business prospects,
technological developments, new products, and similar matters.  The Private
Securities Litigation Reform Act of 1995 provides a safe harbor for
forward-looking statements including those in this Form 10-Q.  In order to
comply with the terms of the safe harbor, the Company notes that a variety of
factors could cause the Company's actual results and experience to differ
materially from the anticipated results or other expectations expressed in the
Company's forward-looking statements.  The risks and uncertainties that may
affect the operations, performance, developments and results of the Company's
business include the following:  national and regional economic conditions;
pending and future legislation affecting the telecommunications industry; the
Company's operations in Canada; market acceptance of the Company's products and
services; the Company's continued ability to provide integrated communications
solutions for customers in a dynamic industry, as well as other competitive
factors.

Because these and other factors could affect the Company's operating results,
past financial performance should not necessarily be considered as a reliable
indicator of future performance, and investors should not use historical trends
to anticipate future period results.


                                          8
<PAGE>

ITEM 2.
                       MANAGEMENT'S DISCUSSION AND ANALYSIS OF
                    FINANCIAL CONDITION AND RESULTS OF OPERATIONS


SUMMARY -

During the quarter ended November 1, 1997 the Company's net income improved
compared to the quarter ended November 2, 1996, increasing 15.9% to $3,102,000,
or $.31 per common share, compared to $2,676,000, or $.28 per common share.  For
the six month period ended November 1, 1997, the Company's net income increased
16.7% to $5,097,000, or $.52 per common share, compared to $4,368,000, or $.47
per common share, for the same period last year.

RESULTS OF OPERATIONS -

The Company's revenues consist of revenues from the sale of global services,
communication systems and financial services. Revenues from global services
result primarily from communications maintenance services, information
technology (IT) professional services, moves, adds and changes and long distance
services.  Revenues from the sale of communication systems result from the sale
of new products and upgrades, as well as refurbished equipment. Financial
services revenues result primarily from leasing activities.  The following table
sets forth, for the periods indicated, certain items from the Company's
consolidated statements of operations.


                                          9
<PAGE>

  SELECTED CONSOLIDATED FINANCIAL DATA




<TABLE>
<CAPTION>
 
                                         DOLLAR AMOUNTS AS A                          DOLLAR AMOUNTS AS A
                                       PERCENTAGE OF REVENUES       PERCENTAGE      PERCENTAGE OF REVENUES       PERCENTAGE
                                         THREE MONTHS ENDED          INCREASE          SIX MONTHS ENDED           INCREASE
                                      --------------------------   -------------   --------------------------   -------------
                                      NOVEMBER 1,    NOVEMBER 2,      FISCAL       NOVEMBER 1,    NOVEMBER 2,       FISCAL
                                         1997           1996       1998 VS. 1997      1997           1996       1997 VS. 1996
                                      -----------    -----------   -------------   -----------    -----------   -------------
<S>                                   <C>            <C>           <C>             <C>            <C>           <C>
REVENUES:

  Global Services                        47.4%          47.8%           14.8%         48.7%          46.1%           16.1%
  Communication Systems                  51.1%          50.7%           17.0%         49.4%          52.3%            3.7%
  Financial Services                      1.5%           1.5%           17.4%          1.9%           1.6%           32.4%
                                      -----------    -----------   -------------   -----------    -----------   -------------

    Total Revenues                      100.0%         100.0%           16.0%        100.0%         100.0%            9.8%

COST OF SALES                            72.6%          71.7%           17.4%         72.1%          72.1%            9.9%
                                      -----------    -----------   -------------   -----------    -----------   -------------

GROSS MARGIN                             27.4%          28.3%           12.3%         27.9%          27.9%            9.7%
SELLING, GENERAL &
  ADMINISTRATIVE EXPENSES                22.0%          22.9%           11.2%         23.1%          23.5%            7.8%
                                      -----------    -----------   -------------   -----------    -----------   -------------

OPERATING INCOME                          5.4%           5.4%           16.9%          4.8%           4.4%           19.9%
  Interest Expense and Other, Net        (0.7%)         (0.6%)          42.0%         (0.6%)         (0.4%)          69.5%
                                      -----------    -----------   -------------   -----------    -----------   -------------

INCOME BEFORE PROVISION FOR
  INCOME TAXES                            4.7%           4.8%           14.0%          4.2%           4.0%           14.7%
  Provision for Income Taxes              1.9%           2.0%           11.2%          1.7%           1.7%           12.0%
                                      -----------    -----------   -------------   -----------    -----------   -------------

NET INCOME                                2.8%           2.8%           15.9%          2.5%           2.3%           16.7%
                                      -----------    -----------   -------------   -----------    -----------   -------------
                                      -----------    -----------   -------------   -----------    -----------   -------------
</TABLE>
 

    The following table sets forth, for the periods indicated, the gross margin
    percentages for global services, communication systems and financial
    services.
 
<TABLE>
<CAPTION>

                                     THREE MONTHS ENDED              SIX MONTHS ENDED
                                 --------------------------    --------------------------
                                 NOVEMBER 1,    NOVEMBER 2,    NOVEMBER 1,    NOVEMBER 2,
                                     1997           1996           1997           1996
                                 -----------    -----------    -----------    -----------
<S>                              <C>            <C>            <C>            <C>
GROSS MARGIN PERCENTAGES:

    Global Services                 29.3%          28.3%          28.3%          27.4%
    Communication Systems           24.7%          27.4%          25.9%          27.3%
    Financial Services              62.3%          63.0%          68.5%          63.2%

</TABLE>
 
                                          10

<PAGE>

RESULTS OF OPERATIONS

         REVENUES.  Revenues increased 16.0%, to $110,922,000 for the quarter
ended November 1, 1997, as compared to $95,653,000 for the similar period last
year.  For the six month period ended November 1, 1997, revenues increased 9.8%,
to $206,363,000 as compared to $187,884,000 for the same period last year.
Revenues from global services increased $6,788,000, or 14.8% and $13,911,000, or
16.1% in the comparable three and six month periods ended November 1, 1997 and
November 2, 1996, respectively.  This growth was led by IT professional services
which includes the results of recently acquired PRIMA and the continued growth
of Connect, which was acquired in June 1996.  Revenues from other traditional
telecommunications services were relatively unchanged for the comparable six
month periods.

         Sales of communication systems increased $8,236,000, or 17.0%, and
$3,628,000, or 3.7%, during the comparable three and six month periods ended
November 1, 1997, and November 2, 1996, respectively.  These increases reflect a
rebound from the slower product sales of the first quarter of fiscal 1998.
Revenues from financial services increased $245,000, or 17.4%, and increased
$940,000, or 32.4%, during the comparable three and six month periods ended
November 1, 1997 and November 2, 1996, respectively.

         GROSS MARGIN.  The Company's gross margin increased $3,329,000, or
12.3%, to $30,434,000 for the three months ended November 1, 1997 as compared to
$27,105,000 for the three months ended November 2, 1996.  For the six month
period ended November 1, 1997, gross margin increased $5,084,000, or 9.7%, to
$57,520,000 as compared to $52,436,000 for the similar period ended November 2,
1996.  As a percent of total revenues, gross margin was 27.4% and 27.9% for the
three and six month periods ended November 1, 1997 as compared to 28.3% and
27.9% for the comparable three and six month periods ended November 2, 1996.

         Gross margin as a percent of revenues for global services was 29.3%
and 28.3% for the three and six month periods ended November 1, 1997, as
compared to 28.3% and 27.4% for the comparable periods ended November 2, 1996.
These increases reflect the change in mix of services Norstan provides.  As IT
professional services become a more integral component of Norstan's business,
global services' margins are expected to continue to improve.

         Gross margin as a percent of revenues for the sale of communication
systems was 24.7% and 25.9% for the three and six month periods ended November
1, 1997 as compared to 27.4% and 27.3% for the similar periods ended November 2,
1996.  These decreases are generally the result of non-transferable increases in
product costs, additional use of subcontractors and overtime due to high levels
of installations, and change in the mix of products sold.  The current gross
margin percentages in communication systems are in line with margins experienced
at the end of the prior fiscal year and are expected to be maintained in future
periods.

         Gross margin as a percent of revenues for financial services was 62.3%
and 68.5% for the three and six month periods ended November 1, 1997, and 63.0%
and 63.2% for the similar periods ended November 2, 1996.


                                          11
<PAGE>

         SELLING, GENERAL AND ADMINISTRATIVE EXPENSES.  Selling, general and
administrative (SG&A) expenses increased $2,455,000, or 11.2%, for the quarter
ended November 1, 1997 as compared to the quarter ended November 2, 1996.  For
the six months ended November 1, 1997, SG&A expenses increased $3,433,000, or
7.8%, as compared to the similar period last year.  As a percent of revenues,
SG&A expenses decreased to 22.0% and 23.1% for the three and six month periods
ended November 1, 1997 as compared to 22.9% and 23.5% for the similar periods
ended November 2, 1996.  These improvements in SG&A as a percent of revenue are
expected to be maintained or improved going forward as the benefits of process
improvements and continued cost control efforts are realized.

         OPERATING INCOME.  Operating income increased $874,000, or 16.9%, to
$6,035,000 for the quarter ended November 1, 1997 as compared to $5,161,000 for
the quarter ended November 2, 1996. For the six months ended November 1, 1997,
operating income increased $1,651,000, or 19.9%, to $9,964,000, as compared to
$8,313,000 for the similar period last year.  As a percent of revenues,
operating income was 5.4% for the three month periods ended November 1, 1997,
and November 2, 1996.  For the comparable six month periods ended November 1,
1997 and November 2, 1996, operating income as a percent of revenues increased
to 4.8% from 4.4%.

         OTHER COSTS AND EXPENSES.  Interest expense increased to $847,000 as
compared to $520,000 for the three month periods ended November 1, 1997 and
November 2, 1996, respectively. For the six month period ended November 1, 1997
interest expense increased to $1,441,000 from $761,000 for the similar period
last year.  These increases were primarily a result of higher borrowing levels
under revolving credit agreements relating to the PRIMA and Connect acquisitions
and other working capital requirements.

         The Company's effective tax rate was 41.0% for the three and six month
periods ended November 1, 1997 as compared to 42.0% for the similar periods
ended November 2, 1996.  The Company's effective tax rate differs from the
federal statutory rate primarily due to the effect of non-deductible goodwill
amortization and state income taxes.  The provisions for income taxes have been
recorded based upon management's estimate of the annualized effective tax rate.

         NET INCOME.  Net income was $3,102,000, or $.31 per common share, and
$2,676,000, or $.28 per common share, for the quarters ended November 1, 1997
and November 2, 1996, respectively.  Net income was $5,097,000, or $.52 per
common share, and $4,368,000, or $.47 per common share, for the six month
periods ended November 1, 1997 and November 2, 1996, respectively.


                                          12
<PAGE>

LIQUIDITY AND CAPITAL RESOURCES

         WORKING CAPITAL.  Working  capital increased to $58,423,000 at
November 1, 1997 from $37,484,000 at April 30, 1997.  The current ratio was 1.58
to 1.0 at November 1, 1997 as compared to 1.42 to 1.0 at April 30, 1997.
Operating activities used net cash of $24,018,000 and $4,759,000 for the six
months ended November 1, 1997 and November 2, 1996, respectively.

         CAPITAL RESOURCES.  In July 1996, the Company entered into a
$40,000,000 unsecured revolving long-term credit agreement with certain banks.
Up to $15,000,000 of borrowings under this agreement may be in the form of
commercial paper.  In addition, up to $8,000,000 and $6,000,000 may be used to
support the leasing activities of NFS and Norstan Canada, respectively.
Borrowings under this agreement are due July 31, 1999, and bear interest at the
banks' reference rate (8.50% at November 1, 1997), except for LIBOR, CD and
commercial paper based options which generally bear interest at a rate lower
than the banks' reference rate. Total consolidated borrowings under this
agreement were $40,000,000 and $17,920,000 at November 1, 1997 and April 30,
1997, respectively.  There were no borrowings on account of NFS at November 1,
1997 or April 30, 1997.

         In September 1997, the Company entered into an additional $40,000,000
unsecured revolving credit agreement with First Bank N.A.  Borrowings under this
agreement are due March 31, 1998, and bear interest at the bank's reference rate
(8.50% at November 1, 1997), except for LIBOR based options which generally bear
interest at a rate lower than the banks' reference rate. Total consolidated
borrowings under this agreement were $16,625,000 at November 1, 1997.  This
bridge facility was put in place for 180 days to finance the PRIMA acquisition
along with other general corporate purposes.  The Company intends to and has the
ability to refinance this obligation on a long term basis prior to March 31,
1998 and as a result, borrowings under this facility are classified as long term
at November 1, 1997.

         Borrowings by the Company in fiscal 1998 and 1997 have been made to
finance the acquisitions of PRIMA and Connect, for working capital and general
corporate purposes, as well as to invest in property and equipment.

         Net capital expenditures for the six months ended November 1, 1997 
were $8,686,000 and $11,011,000 for the similar period last year.  These 
expenditures were primarily for the purchase of computer equipment, software, 
telecommunications equipment used as spare parts and for outsourcing 
arrangements, and other facility expansions.  At November 1, 1997, there were 
no outstanding material commitments for future capital expenditures.  The 
Company also has a significant investment in lease contracts with its 
customers.  The additional investment in lease contracts totaled $10,468,000 
for the six months ended November 1, 1997 and $13,007,000 for the similar 
period last year.  Net lease receivables decreased to $47,374,000 at November 
1, 1997 as compared to $49,370,000 at April 30, 1997.

                                          13
<PAGE>

         In September 1997, the Company acquired all of the common stock of
PRIMA, a provider of information technology consulting services.  The
acquisition consideration totaled approximately $27.5 million, consisting of
$19.5 million cash, $6.3 million of Norstan common stock ($3.0 million to be
issued January 1998) and $1.7 million paid to certain members of PRIMA
management under non-compete agreements.   In addition, the Company has agreed
to pay up to $3.5 million in contingent consideration over a three year period
ending April 30, 2000, if certain financial performance targets are achieved.
This transaction resulted in the recording of $24.9 million in goodwill, which
is being amortized, on a straight-line basis over 15 years.

         In June 1996, the Company acquired all of the common stock of Connect,
a provider of consulting, design and implementation services.  The acquisition
consideration totaled approximately $15.0 million, consisting of $12.0 million
cash, $2.0 million of Norstan common stock and $1.0 million payable to certain
members of Connect management under non-compete agreements.   In addition, the
Company has agreed to pay up to $4.0 million in contingent consideration over a
three year period ending April 30, 1999, if certain financial performance
targets are achieved (as of November 1, 1997, $2.0 million of such consideration
has been paid).  This transaction resulted in the recording of $16.4 million in
goodwill, which is being amortized, on a straight-line basis over 15 years.

         NFS and Norstan Canada utilize their lease receivables and
corresponding underlying equipment to borrow funds from financial institutions
at fixed rates generally on a nonrecourse basis by discounting the stream of
future lease payments.  Proceeds from discounting are presented on the
consolidated balance sheets as discounted lease rentals.  Interest rates on
these credit agreements range from 6% to 10%, and payments are due in varying
monthly installments through August 2005.  Payments due financial institutions
on a monthly basis are made from monthly collections of lease receivables from
customers.  Discounted lease rentals consisted of the following (in thousands):


                                      NOVEMBER 1,          APRIL 30,
                                         1997                 1997
                                      -----------         -----------

         Discounted lease rentals          36,687              37,921
         Less-current maturities          (13,351)            (13,878)
                                      -----------         -----------
                                        $  23,336           $  24,043
                                      -----------         -----------
                                      -----------         -----------

         Management of the Company believes that a combination of cash to be 
generated from operations, existing bank facilities and available borrowing 
capacity, in aggregate, are adequate to meet the currently anticipated 
liquidity and capital resource requirements of its business.  Sources of 
additional financing, if needed, may include further debt financing or the 
sale of equity or other securities.  Future growth of the Company is 
dependent upon the proper capital being available to support both internal 
growth and acquisitions. The Company is currently investigating various 
alternative sources of financing, both short-term and long-term, to ensure 
that the proper capital structure is in place to meet such future capital 
requirements.

         YEAR 2000.   The Company utilizes software and related technologies
throughout its business that will be affected by the date change in the year
2000.  An internal study is currently under way to determine the full scope and
related costs to insure that the Company's systems continue to meet internal
needs and those of its customers.  It is anticipated that a substantial portion
of the total cost of resolving this issue will be incurred over the next two
years.  Maintenance, modification and certain other costs will be expensed as
incurred, while the costs of new software will be capitalized and amortized over
the software's useful life.

                                          14
<PAGE>

PART II. OTHER INFORMATION

ITEM 1.  LEGAL PROCEEDINGS

         The Company is involved in legal actions in the ordinary course of its
         business.  Although the outcomes of any such legal actions cannot be
         predicted, in the opinion of management there is no legal proceeding
         pending against or involving the Company for which the outcome is
         likely to have a material adverse effect upon the consolidated
         financial position or results of operations of the Company.

ITEM 2.  ISSUANCE OF UNREGISTERED SECURITIES

         The Company issued 167,929 unregistered shares of its common stock on
         September 30, 1997, as part of the purchase price paid for PRIMA
         Consulting.  These shares had a fair market value of $3,325,000 and
         were issued to the selling shareholder of PRIMA.  Of these shares,
         119,277 are being held in escrow on behalf of and to support the
         selling shareholder's indemnification obligations.  These escrow
         shares will be released at various times up to March 31, 1999.  During
         this escrow period, the shareholders have all the rights of a
         shareholder, including the right to vote such shares, however, they
         may not sell, transfer, pledge or otherwise encumber the shares.  Such
         shares were issued in an exempt transaction pursuant to Section 4(2)
         of the Securities Act of 1933 as a transaction by an issuer not
         involving a public offering.  There were no underwriters involved in
         this transaction.  These shares were subsequently registered with the
         filing of Form S-3 on October 15, 1997.

ITEM 4.  SUBMISSION OF MATTERS TO A VOTE OF SECURITY HOLDERS

(a)      On September 23, 1997, the annual meeting of shareholders of the
         Company (the "Annual Meeting") was held.

(b)      At the Annual Meeting, the following directors were elected:

         Paul Baszucki            David R. Richard
         Richard Cohen            Dr. Jagdish N. Sheth
         Connie M. Levi           Herbert F. Trader
         Gerald D. Pint


                                          15
<PAGE>

(c)      The following items were voted upon at the Annual Meeting:

         (1)  Election of Directors:

              Name                     Votes For           Votes Withheld
              --------------------     ---------           --------------

              Paul Baszucki            8,449,168                4,712
              Richard Cohen            8,448,638                5,242
              Connie M. Levi           8,448,859                5,021
              Gerald D. Pint           8,449,359                4,521
              David R. Richard         8,449,559                4,321
              Dr. Jagdish N. Sheth     8,003,016              450,864
              Herbert F. Trader        8,449,209                4,671

              Abstentions and Broker non-votes relating to the Election of
              Directors - 321,950

         (2)  The shareholders approved the appointment of Arthur Andersen LLP
              as independent auditors for the fiscal year ending April 30,
              1998.  A total of 8,441,137 shares were voted for the appointment
              of Arthur Andersen LLP, 5,317 shares were voted against, and
              there were a total of 7,426 abstentions and/or broker non-votes.


ITEM 6.  EXHIBITS AND REPORTS ON FORM 8-K

(a)      Exhibits.

         Exhibit 10.  Credit Agreement dated as of September 25, 1997 by and
                      between Norstan, Inc., and First Bank National
                      Association.

         Exhibit 11.  Statement Regarding Computation of Earnings Per Share.

(b)      Reports on Form 8-K.

         The Company filed a report on Form 8-K dated October 8, 1997 pertaining
         to its acquisition of all the issued and outstanding capital stock of
         Vadini, Inc. d/b/a PRIMA Consulting, Inc.


                                          16
<PAGE>

                                 S I G N A T U R E S

    Pursuant to the requirements of the Securities Exchange Act of 1934, the
registrant has duly caused this report to be signed on its behalf by the
undersigned thereunto duly authorized.




                             NORSTAN, INC.
                             ----------------------------------
                             Registrant



Date:  December 15, 1997     By     /s/ David R. Richard
                                 ------------------------------
                                   David R. Richard
                                   Chief Executive Officer,
                                   President and Director


Date:  December 15, 1997     By    /s/ Kenneth S. MacKenzie
                                 ------------------------------
                                  Kenneth S. MacKenzie
                                  Chief Financial Officer
                                  (Principal Financial and Accounting Officer)


                                          17

<PAGE>



                                   CREDIT AGREEMENT
                                           


                                    BY AND BETWEEN
                                           


                                    NORSTAN, INC.
                                           


                                         AND
                                           


                           FIRST BANK NATIONAL ASSOCIATION
                                           






                              DATED  SEPTEMBER 26, 1997


<PAGE>

                                     ARTICLE I

DEFINITIONS AND ACCOUNTING TERMS. . . . . . . . . . . . . . . . . . . . .   1
    Section 1.1    Defined Terms. . . . . . . . . . . . . . . . . . . . .   1
    Section 1.2    Other Definitional Terms. . . . . . . . . . . . . . . .  5

                                    ARTICLE II

TERMS OF THE CREDIT FACILITIES .  .  .  .  . . . . . . . . . . . . . . .    5
    Section 2.1    The Revolving Commitments; Purposes . . . . . . . . .    6
    Section 2.2    Procedure for Revolving Loans . . . . . . . . . . . .    6
    Section 2.3    Revolving Note  . . . . . . . . . . . . . . . . . . .    6
    Section 2.4    Conversions and Continuations . . . . . . . . . . . .    7
    Section 2.5    Interest Rates, Interest Payments and
                   Default Interest    . . . . . . . . . . . . . . . . .    7
    Section 2.6    Repayment . . . . . . . . . . . . . . . . . . . . . .    8
    Section 2.7    Optional Prepayments. . . . . . . . . . . . . . . . .    8
    Section 2.8    Optional Reduction of Revolving Commitment 
                     Amount or Termination of Revolving Commitment . . .    8
    Section 2.9    Unused Revolving Commitment Fees. . . . . . . . . . .    8
    Section 2.10   Computation . . . . . . . . . . . . . . . . . . . . .    9
    Section 2.11   Payments. . . . . . . . . . . . . . . . . . . . . . .    9
    Section 2.12   Revolving Commitment Ending Date  . . . . . . . . . .    9
    Section 2.13   Use of Loan Proceeds  . . . . . . . . . . . . . . . .    9
    Section 2.14   Interest Rate Not Ascertainable, Etc  . . . . . . . .    9
    Section 2.15   Increased Cost. . . . . . . . . . . . . . . . . . . .   10
    Section 2.16   Illegality    . . . . . . . . . . . . . . . . . . . .   10
    Section 2.17   Capital Adequacy. . . . . . . . . . . . . . . . . . .   11
    Section 2.18   Funding Losses; Eurodollar Rate Advances  . . . . . .   11
    Section 2.19   Discretion of Bank as to Manner of Funding  . . . . .   11

                              ARTICLE III

CONDITIONS PRECEDENT . . . . . . . . . . . . . . . . . . . . . . . . . .   12
    Section 3.1    Conditions of Initial Loans . . . . . . . . . . . . .   12
    Section 3.2    Conditions Precedent to all Loans . . . . . . . . . .   12
 
                              ARTICLE IV

REPRESENTATIONS AND WARRANTIES . . . . . . . . . . . . . . . . . . . . .   12
    Section 4.1    Authorization and Validity  . . . . . . . . . . . . .   12
    Section 4.2    No Conflict; No Default . . . . . . . . . . . . . . .   12
    Section 4.3    Government Consent. . . . . . . . . . . . . . . . . .   13
    Section 4.4    Financial Statements and Condition  . . . . . . . . .   13
    Section 4.5    Representations and Warranties Under Agented Credit 
                     Agreement . . . . . . . . . . . . . . . . . . . . .   13


                              ARTICLE V

<PAGE>

AFFIRMATIVE COVENANTS  . . . . . . . . . . . . . . . . . . . . . . . . .   13

                              ARTICLE VI

NEGATIVE COVENANTS. . . . . . . . . . . . . . . . . . . . . . . . .  . .   13

                              ARTICLE VII

EVENTS OF DEFAULT AND REMEDIES . . . . . . . . . . . . . . . . . . . . .   14
    Section 7.1    Events of Default . . . . . . . . . . . . . . . . . .   14
    Section 7.2    Remedies. . . . . . . . . . . . . . . . . . . . . . .   14
    Section 7.3    Offset. . . . . . . . . . . . . . . . . . . . . . . .   15

                              ARTICLE VIII

MISCELLANEOUS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   15
    Section 8.1    Modifications . . . . . . . . . . . . . . . . . . . .   15
    Section 8.2    Expenses. . . . . . . . . . . . . . . . . . . . . . .   15
    Section 8.3    Waivers, etc. . . . . . . . . . . . . . . . . . . . .   15
    Section 8.4    Notices . . . . . . . . . . . . . . . . . . . . . . .   16
    Section 8.5    Taxes . . . . . . . . . . . . . . . . . . . . . . . .   16
    Section 8.6    Successors and Assigns; Disposition
                   of Loans; Transferees   . . . . . . . . . . . . . . . . 16
    Section 8.7    Confidentiality of Information. . . . . . . . . . . . . 16
    Section 8.8    Governing Law and Construction  . . . . . . . . . . . . 17
    Section 8.9    Consent to Jurisdiction . . . . . . . . . . . . . . . . 17
    Section 8.10   Survival of Agreement . . . . . . . . . . . . . . . . . 17
    Section 8.11   Indemnification . . . . . . . . . . . . . . . . . . . . 18
    Section 8.12   Captions  . . . . . . . . . . . . . . . . . . . . . . . 18
    Section 8.13   Entire Agreement  . . . . . . . . . . . . . . . . . . . 19
    Section 8.14   Counterparts  . . . . . . . . . . . . . . . . . . . . . 19
    Section 8.15   Borrower Acknowledgements . . . . . . . . . . . . . .   19
<PAGE>

                                   CREDIT AGREEMENT

    THIS CREDIT AGREEMENT, dated as of September 26, 1997, is by and among
NORSTAN, INC., a Minnesota corporation (the "Borrower"), and FIRST BANK NATIONAL
ASSOCIATION, a national banking association (the "Bank")

                                      ARTICLE I

                           DEFINITIONS AND ACCOUNTING TERMS

    Section 1.1    DEFINED TERMS.  As used in this Agreement the following
terms shall have the following respective meanings (and such meanings shall be
equally applicable to both the singular and plural form of the terms defined, as
the context may require):

        "ADJUSTED EURODOLLAR RATE":  With respect to each Interest Period
applicable to a Eurodollar Rate Advance, the rate (rounded upward, if necessary,
to the next one hundredth of one percent) determined by dividing the Eurodollar
Rate for such Interest Period by 1.00 minus the Eurodollar Reserve Percentage.

         "ADVANCE":  Any portion of the outstanding Revolving Loans by the Bank
as to which the Borrower elected one of the available interest rate options and,
if applicable, an Interest Period.  An Advance may be a Eurodollar Rate Advance
or a Reference Rate Advance.

         "AFFILIATE":  When used with reference to any Person, (a) each Person
that, directly or indirectly, controls, is controlled by or is under common
control with, the Person referred to, (b) each Person which beneficially owns or
holds, directly or indirectly, five percent or more of any class of voting stock
of the Person referred to (or if the Person referred to is not a corporation,
five percent or more of the equity interest), (c) each Person, five percent of
more of the voting stock (or if such Person is not a corporation, five percent
or more of the equity interest) of which is beneficially owned or held, directly
or indirectly, by the Person referred to, and (d) each of such Person's
officers, directors, joint venturers and partners.  The term control (including
the terms "controlled by" and "under common control with") means the possession,
directly, of the power to direct or cause the direction of the management and
policies of the Person in question.

         "AGENTED CREDIT AGREEMENT": The Credit Agreement dated as of July 23,
1996 among the Borrower, the Banks therein named and First Bank National
Association, one of said Banks, as Agent for said Banks, as the same may be
amended, supplemented, restated or otherwise modified in writing from time to
time in accordance with the provisions thereof.  If the Agented Credit Agreement
is terminated or if the Bank ceases to be a "Bank" thereunder, then, for
purposes of Section 4.5, Article V, Article VI, Section 7.1(d) and 7.2(a)
hereof, the provisions of the Agented Credit Agreement as last in effect prior
to the termination thereof or the Bank's ceasing to be a "Bank" thereunder, as
the case may be, shall be deemed to have continued in effect. 


                                         -1-
<PAGE>

         "APPLICABLE LENDING OFFICE":  For each type of Advance, the office of
the Bank identified pursuant to Section 8.4 or such other domestic or foreign
office of the Bank (or of an Affiliate of the Bank) as the Bank may specify from
time to time to the Borrower as the office by which its Advances of such type
are to be made and maintained.

         "APPLICABLE MARGIN":  With respect to:

              (a)  Reference Rate Advances -- 0%.

              (b)  Eurodollar Rate Advances -- 1.00%

         "BANK":  As defined in the opening paragraph hereof.

         "BOARD":  The Board of Governors of the Federal Reserve System or any
successor thereto.

         "BORROWER":  As defined in the opening paragraph hereof.

         "BORROWER LOAN DOCUMENTS":  This Agreement and the Revolving Note.

         "BUSINESS DAY":  Any day (other than a Saturday, Sunday or legal
holiday in the State of Minnesota) on which national banks are permitted to 
be open in Minneapolis, Minnesota.

         "CLOSING DATE":  September 26, 1997.

         "CODE":  The Internal Revenue Code of 1986, as amended.

         "DEFAULT":  Any event which, with the giving of notice (whether such
notice is required under Section 7.1, or under some other provision of this
Agreement, or otherwise) or lapse of time, or both, would constitute an Event of
Default.

         "DOLLARS" "and "$":  Lawful money of the United States of America.

         "EURODOLLAR BUSINESS DAY":  A Business Day which is also a day for
trading by and between banks in United States dollar deposits in the interbank
Eurodollar market and a day on which banks are open for business in New York
City.

         "EURODOLLAR RATE":  With respect to each Interest Period applicable 
to a Eurodollar Rate Advance, the average offered rate for deposits in United 
States dollars (rounded upward, if necessary, to the nearest 1/16 of 1%) for 
delivery of such deposits on the first day of such Interest Period, for the 
number of days in such Interest Period, which appears on the Reuters Screen 
LIBO page as of 11:00 a.m., London time (or such other time as of which such 
rate appears) two Eurodollar Business Days prior to the first day of such 
Interest Period, or the rate for such deposits determined by the Bank at such 
time based on such other published service of general application as shall be 
selected by the Bank for such purpose; provided, that in lieu of

                                         -2-
<PAGE>

determining the rate in the foregoing manner, the Bank may determine the rate 
based on rates at which United States dollar deposits are offered to the Bank 
in the interbank Eurodollar market at such time for delivery in Immediately 
Available Funds on the first day of such Interest Period in an amount 
approximately equal to the Advance by the Bank to which such Interest Period 
is to apply (rounded upward, if necessary, to the nearest 1/16 of 1%).  
"Reuters Screen LIBO page" means the display designated as page "LIBO" on the 
Reuters Monitor Money Rate Screen (or such other page as may replace the LIBO 
page on such service for the purpose of displaying London interbank offered 
rates of major banks for United States dollar deposits).

         "EURODOLLAR RATE ADVANCE":  An Advance with respect to which the
interest rate is determined by reference to the Adjusted Eurodollar Rate.

         "EURODOLLAR RESERVE PERCENTAGE":  As of any day, that percentage
(expressed as a decimal) which is in effect on such day, as prescribed by the
Board for determining the maximum reserve requirement (including any basic,
supplemental or emergency reserves) for a member bank of the Federal Reserve
System, with deposits comparable in amount to those held by the Bank, in respect
of "Eurocurrency Liabilities" as such term is defined in Regulation D of the
Board. The rate of interest applicable to any outstanding Eurodollar Rate
Advances shall be adjusted automatically on and as of the effective date of any
change in the Eurodollar Reserve Percentage.

         "EVENT OF DEFAULT":  Any event described in Section 7.1.

         "GUARANTORS":   Norstan Financial Services, Inc., a Minnesota
corporation, Norstan Communications, Inc., a Minnesota corporation, Norstan
Network Services, Inc., a Minnesota corporation, Norstan Canada Inc., a
Minnesota corporation, and Connect Computer Company, a Minnesota corporation. 

         "GUARANTY":  A guaranty in the form of Exhibit 1.1A hereto.

         "IMMEDIATELY AVAILABLE FUNDS":  Federal funds or other immediately
available funds.

         "INTEREST PERIOD":  With respect to each Eurodollar Rate Advance, the
period commencing on the date of such Advance or on the last day of the
immediately preceding Interest Period, if any, applicable to an outstanding
Advance and ending one, two, three or six months thereafter, as the Borrower may
elect in the applicable notice of borrowing, continuation or conversion;
PROVIDED THAT:  

              (a)  Any Interest Period that would otherwise end on a day which
         is not a Eurodollar Business Day shall be extended to the next
         succeeding Eurodollar Business Day unless such Eurodollar Business Day
         falls in another calendar month, in which case such Interest Period
         shall end on the next preceding Eurodollar Business Day;   

                                         -3-
<PAGE>

              (b)  Any Interest Period that begins on the last Eurodollar
         Business Day of a calendar month (or a day for which there is no
         numerically corresponding day in the calendar month at the end of such
         Interest Period) shall end on the last Eurodollar Business Day of a
         calendar month; and

              (c)  No Interest Period may be selected that would end after the
         Revolving Commitment Ending Date.

         "LIEN":  With respect to any Person, any security interest, mortgage,
pledge, lien, charge, encumbrance, title retention agreement or analogous
instrument or device (including the interest of each lessor under any
capitalized lease), in, of or on any assets or properties of such Person, now
owned or hereafter acquired, whether arising by agreement or operation of law.

         "LOAN DOCUMENTS":  This Agreement, the Revolving Note and the
Guaranties.

         "OBLIGATIONS":  The Borrower's obligations in respect of the due and
punctual payment of principal and interest (including, without limitation and to
the extent permitted by law, interest accruing after the commencement of a case
by or against the Borrower under the Bankruptcy Code (Title11 of the United
States Code)) on the Revolving Note when and as due, whether by acceleration or
otherwise and all fees (including Unused Revolving Commitment Fees), expenses,
indemnities, reimbursement and other obligations of the Borrower under this
Agreement or any other Borrower Loan Document, in all cases whether now existing
or hereafter arising or incurred.

         "PERSON":  Any natural person, corporation, partnership, joint venture,
firm, association, trust, unincorporated organization, government or
governmental agency or political subdivision or any other entity, whether acting
in an individual, fiduciary or other capacity.

         "REFERENCE RATE":  The rate of interest from time to time publicly
announced by the Bank as its reference rate.  The Bank may lend to its customers
at rates that are at, above or below the Reference Rate.  For purposes of
determining any interest rate hereunder or under any other Loan Document which
is based on the Reference Rate, such interest rate shall change as and when the
Reference Rate shall change.

         "REFERENCE RATE ADVANCE":  An Advance with respect to which the 
interest rate prior to maturity is determined by reference to the Reference 
Rate.

         "REGULATORY CHANGE":  Any change after the Closing Date in federal,
state or foreign laws, regulations, guidelines or orders or the adoption or
making after such date of any interpretations, directives or requests applying
to a class of banks including the Bank under any federal, state or foreign laws,
regulations, guidelines or orders (whether or not having the force of law) by
any court or governmental or monetary authority charged with the interpretation
or administration thereof.

         "REVOLVING COMMITMENT": The agreement of the Bank to make Revolving
Loans to the Borrower in an aggregate principal amount outstanding at any time
not to exceed the


                                         -4-
<PAGE>

Revolving Commitment Amount upon the terms and subject to the conditions and
limitations of this Agreement.

         "REVOLVING COMMITMENT AMOUNT": Initially, $40,000,000, but as the same
may be from time to time reduced as provided in Section 2.8.

         "REVOLVING COMMITMENT ENDING DATE":  As defined in Section 2.12.

         "REVOLVING LOAN":  As defined in Section 2.1.

         "REVOLVING LOAN DATE":  The date of the making of any Revolving Loan
hereunder.

         "REVOLVING NOTE":  A promissory note of the Borrower in the form of
Exhibit 1.1B hereto.

         "REVOLVING OUTSTANDINGS":  As of any date of determination, the
aggregate unpaid principal balance of Advances outstanding under the Revolving
Note on such date.

         "SUBSIDIARY":  Any corporation or other entity of which securities or
other ownership interests having ordinary voting power for the election of a
majority of the board of directors or other Persons performing similar 
functions are owned by the Borrower either directly or through one or more 
Subsidiaries.

         "TERMINATION DATE":  The earliest of (a) the Revolving Commitment 
Ending Date, (b) the date on which the Revolving Commitment is terminated 
pursuant to Section 7.2 hereof or (c) the date on which the Revolving 
Commitment Amount is reduced to zero pursuant to Section 2.8  hereof.

         "UNUSED REVOLVING COMMITMENT": As of any date of determination, the
amount by which the Revolving Commitment Amount exceeds the Revolving
Outstandings on such date.

         "UNUSED REVOLVING COMMITMENT FEES":  As defined in Section 2.9.

    Section 1.2    OTHER DEFINITIONAL TERMS. The words "hereof", "herein" and 
"hereunder" and words of similar import when used in this Agreement shall 
refer to this Agreement as a whole and not to any particular provision of 
this Agreement. References to Sections, Exhibits, schedules and like 
references are to this Agreement unless otherwise expressly provided.  The 
words "include", "includes" and "including" shall be deemed to be followed by 
the phrase "without limitation".  Unless the context in which used herein 
otherwise clearly requires, or has the inclusive meaning represented by the 
phrase "and/or".

                                      ARTICLE II
                                           
                            TERMS OF THE CREDIT FACILITIES


                                         -5-
<PAGE>

    Section 2.1    THE REVOLVING COMMITMENTS; PURPOSES.  On the terms and
subject to the conditions hereof, the Bank agrees to make loans (each, a
"Revolving Loan" and, collectively, the "Revolving Loans") to the Borrower on a
revolving basis at any time and from time to time from the Closing Date to the
Termination Date, during which period the Borrower may borrow, repay and
reborrow in accordance with the provisions hereof, PROVIDED, that no Revolving
Loan will be made in any amount which, after giving effect thereto, would cause
the Revolving Outstandings to exceed the Revolving Commitment Amount.  Revolving
Loans may be obtained and maintained, at the election of the Borrower but
subject to the limitations hereof, as Reference Rate Advances or Eurodollar Rate
Advances or any combination thereof. 

    Section 2.2    PROCEDURE FOR REVOLVING LOANS.     Any request by the
Borrower for Revolving Loans hereunder shall be in writing, or by telephone
promptly confirmed in writing or by facsimile transmission, and must be given so
as to be received by the Bank not later than 12:00 noon (Minneapolis time) three
Eurodollar Business Days prior to the requested Revolving Loan Date (which shall
be a Eurodollar Business Day) if the Revolving Loans are requested as Eurodollar
Rate Advances and not later than 12:00 noon (Minneapolis time) on the requested
Revolving Loan Date (which shall be a Business Day) if the Revolving Loans are
requested as Reference Rate Advances.  Each request for Revolving Loans
hereunder shall be irrevocable and shall be deemed a representation by the
Borrower that on the requested Revolving Loan Date and after giving effect to
the requested Revolving Loans the applicable conditions specified in Article III
have been and will be satisfied.  Each request for Revolving Loans hereunder
shall specify (i) the requested Revolving Loan Date, (ii) the aggregate amount
of Revolving Loans to be made on such date, which shall be in a minimum amount
of $300,000 ($200,000, in the case of a Revolving Loan which is to be funded as
a Reference Rate Advance) or, if more, an integral multiple of $100,000, (iii)
whether such Revolving Loans are to be funded as Reference Rate Advances or
Eurodollar Rate Advances,and (iv) in the case of Eurodollar Rate Advances, the
duration of the initial Interest Period applicable thereto.  Without in any way
limiting the Borrower's obligation to confirm in writing any telephone request
for Revolving Loans hereunder, the Bank may rely on any such request which it
believes in good faith to be genuine; and the Borrower hereby waives the right
to dispute the Bank's record of the terms of such telephone request, absent
gross negligence or willful misconduct on the part of the Bank.  Unless the Bank
determines that any applicable condition specified in Article III has not been
satisfied, the Bank will make available to the Borrower at the Bank's principal
office in Minneapolis, Minnesota in Immediately Available Funds not later than
5:00 P..M. (Minneapolis time) on the requested Revolving Loan Date the amount of
the requested Revolving Loans.  The Borrower shall provide to the Bank each
Business Day, by not later than 4:00 P.M. (Minneapolis time) on such Business
Day, a reconciliation in writing or by telecopier showing the total amount of
Revolving Loans on such day.

    Section 2.3    REVOLVING NOTE.  The Revolving Loans and Advances of the
Bank shall be evidenced by a single Revolving Note payable to the order of the
Bank in a principal amount equal to the Revolving Commitment Amount originally
in effect.  The Bank shall enter in its ledgers and records the amount of each
Revolving Loan, the various Advances made, converted or continued and the
payments made thereon, and the Bank is authorized by the Borrower to enter on a
schedule attached to the Revolving Note a record of such Revolving Loans,
Advances and payments; PROVIDED, HOWEVER, that the failure by the Bank to make
any such entry or any


                                         -6-
<PAGE>

error in making such entry shall not limit or otherwise affect the obligation of
the Borrower hereunder and on the Revolving Note, and, in all events, the
principal amount owing by the Borrower in respect of the Revolving Note shall be
the aggregate amount of all Revolving Loans made by the Bank less all payments
of principal thereof made by the Borrower.

    Section 2.4    CONVERSIONS AND CONTINUATIONS.  On the terms and subject to
the limitations hereof, the Borrower shall have the option at any time and from
time to time to convert all or any portion of the Advances into Reference Rate
Advances or Eurodollar Rate Advances or to continue a Eurodollar Rate Advance as
such; PROVIDED, HOWEVER, that a Eurodollar Rate Advance may be converted or
continued only on the last day of the Interest Period applicable thereto and no
Advance may be converted to or continued as a Eurodollar Rate Advance if a
Default or an Event of Default has occurred and is continuing on the proposed
date of continuation or conversion.  Advances may be converted to, or continued
as, Eurodollar Rate Advances only in an amount equal to $300,000 or an integral
multiple of $100,000 in excess thereof.  The Borrower shall give the Bank
written notice of any continuation or conversion of any Advances and such notice
must be given so as to be received by the Bank not later than 12:30 P.M.
(Minneapolis time) three Eurodollar Business Days prior to the date of the
requested date of conversion or continuation in the case of the continuation of,
or conversion to, Eurodollar Rate Advances and not later than 12:30 p.m.
(Minneapolis time) on the date of the requested conversion to Reference Rate
Advances.  Each such notice shall specify (a) the amount to be continued or
converted, (b) the date for the continuation or conversion (which must be (i)
the last day of the current Interest Period for any continuation or conversion
of Eurodollar Rate Advances, (ii) a Eurodollar Business Day in the case of
conversions to or continuations as Eurodollar Rate Advances, and (iii) a
Business Day in the case of conversions to Reference Rate Advances), and (c) in
the case of conversions to or continuations as Eurodollar Rate Advances, the
Interest Period applicable thereto.  Any notice given by the Borrower under this
Section shall be irrevocable.  If the Borrower shall fail to notify the Bank of
the continuation of any Eurodollar Rate Advance within the time required by this
Section, such Advance shall, on the last day of the Interest Period applicable
thereto, automatically be converted into a Reference Rate Advance of the same
principal amount.

    Section 2.5    INTEREST RATES, INTEREST PAYMENTS AND DEFAULT INTEREST. 
Interest shall accrue and be payable on the Advances as follows:

         2.5(a)    Each Eurodollar Rate Advance shall bear interest on the
unpaid principal amount thereof during the Interest Period applicable thereto at
a rate per annum equal to the sum of (i) the Adjusted Eurodollar Rate for such
Interest Period, plus (ii) the Applicable Margin.

         2.5(b)    Each Reference Rate Advance shall bear interest on the
unpaid principal amount thereof at a varying rate per annum equal to the sum of
(i) the Reference Rate, plus (ii) the Applicable Margin.

         2.5(c)    Any Advance not paid when due, whether at the date 
scheduled therefor or earlier upon acceleration, shall bear interest until 
paid in full (i) during the balance of any Interest Period applicable to such 
Advance, at a rate perannum equal to the sum of the rate applicable to such 
Advance during such Interest Period plus 1.0%, and (ii) otherwise, at a rate 
per

                                         -7-
<PAGE>

annum equal to the sum of (A) the Reference Rate, plus (B) the Applicable 
Margin for Reference Rate Advances, plus (C) 1.0%.

         2.5(d)    Interest shall be payable (i) with respect to each
Eurodollar Rate Advance having an Interest Period of three months or less, on
the last day of the Interest Period applicable thereto; (ii) with respect to any
Eurodollar Rate Advance having an Interest Period greater than three months, on
the last day of the Interest Period applicable thereto and on each day that
would have been the last day of the Interest Period for such Advance if such
Advance had successive Interest Periods of three months duration; (iii) with
respect to any Reference Rate Advance, on the last day of each month; (iv) with
respect to any Eurodollar Rate Advance, upon any permitted prepayment (on the
amount prepaid); and (v) with respect to all Advances, on the Termination Date;
PROVIDED, that interest under Section 2.5(c) shall be payable on demand.

    Section 2.6    REPAYMENT.  The unpaid principal amount of all Advances,
together with all accrued and unpaid interest thereon, shall be due and payable
on the Termination Date.  In addition, if at any time the Revolving Outstandings
exceed the Revolving Commitment Amount, the Borrower shall prepay the Revolving
Note in an amount equal to such excess.

    Section 2.7    OPTIONAL PREPAYMENTS.   The Borrower may prepay Reference
Rate Advances, in whole or in part, at any time, without premium or penalty. 
Except upon an acceleration following an Event of Default or upon termination of
the Revolving Commitment in whole, the Borrower may pay Eurodollar Rate Advances
only on the last day of the Interest Period applicable thereto.  Any such
prepayment must, in the case of a Eurodollar Rate Advance, be accompanied by
accrued and unpaid interest on the amount prepaid.  Each prepayment shall be in
an aggregate amount of $300,000 ($200,000, in the case of a Reference Rate
Advance) or an integral multiple of $100,000 in excess thereof.  Amounts paid
(unless following an acceleration or upon termination of the Revolving
Commitment in whole) or prepaid on Advances under this Section 2.7 may be
reborrowed upon the terms and subject to the conditions and limitations of this
Agreement.

    Section 2.8    OPTIONAL REDUCTION OF REVOLVING COMMITMENT AMOUNT OR
TERMINATION OF REVOLVING COMMITMENT.   The Borrower may, at any time, upon not
less than three Business Days prior written notice to the Bank, reduce the
Revolving Commitment Amount, with any such reduction to be in a minimum of
$1,000,000, or, if more, in an integral multiple of $500,000; PROVIDED, HOWEVER,
that the Borrower may not at any time reduce the Revolving Commitment Amount
below the Revolving Outstandings.  The Borrower may, at any time, upon not less
than three Business Days prior written notice to the Bank, terminate the
Revolving Commitment in its entirety.  Upon termination of the Revolving
Commitment pursuant to this Section, the Borrower shall pay to the Bank the full
amount of all outstanding Advances, all accrued and unpaid interest thereon, all
unpaid Unused Revolving Commitment Fees accrued to the date of such termination,
any indemnities payable with respect to Advances pursuant to Section 2.19 and
all other unpaid obligations of the Borrower to the Bank hereunder. 

    Section 2.9    UNUSED REVOLVING COMMITMENT FEES.  The Borrower shall pay to
the Bank fees (the "Unused Revolving Commitment Fees") in an amount determined
by applying a


                                         -8-
<PAGE>

rate of one-fourth of one percent (0.25%) per annum to the average daily Unused
Revolving Commitment for the period from the Closing Date to the Termination
Date.

    Section 2.10   COMPUTATION.  Unused Revolving Commitment Fees and interest
on Advances shall be computed on the basis of actual days elapsed and a year of
360 days.

    Section 2.11   PAYMENTS.  Payments and prepayments of principal of, and
interest on, the Revolving Note and all fees, expenses and other obligations
under this Agreement payable to the Bank shall be made without setoff or
counterclaim in Immediately Available Funds not later than 1:00 P.M.
(Minneapolis time) on the dates called for under this Agreement and the
Revolving Note to the Bank at its main office in Minneapolis, Minnesota.  Funds
received after such time shall be deemed to have been received on the next
Business Day.  Whenever any payment to be made hereunder or on the Revolving
Note shall be stated to be due on a day which is not a Business Day, such
payment shall be made on the next succeeding Business Day and such extension of
time, in the case of a payment of principal, shall be included in the
computation of any interest on such principal payment.

    Section 2.12   REVOLVING COMMITMENT ENDING DATE.  The "Revolving Commitment
Ending Date" is March 31, 1998.

    Section 2.13   USE OF LOAN PROCEEDS.   The proceeds of the Revolving Loans
shall be used for general corporate purposes of the Borrower, including, without
limitation, financing the acquisition by the Borrower of PRIMA Consulting, in a
manner not in conflict with any of the Borrower's covenants in this Agreement. 
No part of the proceeds of any Revolving Loans or Advances shall be used,
directly or indirectly, to purchase or carry any margin stock (as defined in
Regulation U of the Board) or to extend credit to others for the purpose of
purchasing or carrying such margin stock.

    Section 2.14   INTEREST RATE NOT ASCERTAINABLE, ETC.  If, on or prior to
the date for determining the Adjusted Eurodollar Rate in respect of the Interest
Period for any Eurodollar Rate Advance, the Bank determines (which determination
shall be conclusive and binding, absent error) that:

         (a)  deposits in dollars (in the applicable amount) are not being made
    available to the Bank in the relevant market for such Interest Period, or

         (b)  the Adjusted Eurodollar Rate, as the case may be, will not
    adequately and fairly reflect the cost to the Bank of funding or
    maintaining Eurodollar Rate Advances for such Interest Period,

the Bank shall forthwith give notice to the Borrower of such determination,
whereupon the obligation of the Bank to make or continue, or to convert any
Advances to, Eurodollar Rate Advances shall be suspended until the Bank notifies
the Borrower that the circumstances giving rise to such suspension no longer
exist.  While any such suspension continues, all further Advances by the Bank
shall be made as Reference Rate Advances.  No such suspension shall affect the
interest rate then in effect during the applicable Interest Period for any
Eurodollar Rate Advance outstanding at the time such suspension is imposed.


                                         -9-
<PAGE>

    Section 2.15   INCREASED COST.  If any Regulatory Change:

         (a)  shall subject the Bank (or its Applicable Lending Office) to any
    tax, duty or other charge with respect to Eurodollar Rate Advances, the
    Revolving Note, or its obligation to make Eurodollar Rate Advances or shall
    change the basis of taxation of payment to the Bank (or its Applicable
    Lending Office) of the principal of or interest on Eurodollar Rate Advances
    or any other amounts due under this Agreement in respect of Eurodollar Rate
    Advances or its obligation to make Eurodollar Rate Advances (except for
    changes in the rate of tax on the overall net income of the Bank or its
    Applicable Lending Office imposed by the jurisdiction in which the Bank's
    principal office or Applicable Lending Office is located); or

         (b)  shall impose, modify or deem applicable any reserve, special
    deposit, capital requirement or similar requirement (including, without
    limitation, any such requirement imposed by the Board, but excluding with
    respect to any Eurodollar Rate Advances any such requirement to the extent
    included in calculating the applicable Adjusted Eurodollar Rate) against
    assets of, deposits with or for the account of, or credit extended by, the
    Bank's Applicable Lending Office or shall impose on the Bank (or its
    Applicable Lending Office) any other condition affecting Eurodollar Rate
    Advances or its obligation to make Eurodollar Rate Advances;

and the result of any of the foregoing is to increase the cost to the Bank (or
its Applicable Lending Office) of making or maintaining any Eurodollar Rate
Advance, or to reduce the amount of any sum received or receivable by the Bank
(or its Applicable Lending Office) under this Agreement or under the Revolving
Note, then, within 60 days after demand by the Bank, the Borrower shall pay to
the Bank such additional amount or amounts as will compensate the Bank for such
increased cost or reduction.  The Bank will promptly notify the Borrower of any
event of which it has knowledge, occurring after the date hereof, which will
entitle the Bank to compensation pursuant to this Section and will designate a
different Applicable Lending Office if such designation will avoid the need for,
or reduce the amount of, such compensation and will not, in the judgment of the
Bank, be otherwise disadvantageous to the Bank.  A certificate of the Bank
claiming compensation under this Section, setting forth the additional amount or
amounts to be paid to it hereunder and stating in reasonable detail the basis
for the charge and the method of computation, shall be conclusive in the absence
of manifest error.  In determining such amount, the Bank may use any reasonable
averaging and attribution methods.  Failure on the part of the Bank to demand
compensation for any increased costs or reduction in amounts received or
receivable with respect to any Interest Period shall not constitute a waiver of
the Bank's rights to demand compensation for any increased costs or reduction in
amounts received or receivable in any subsequent Interest Period.

    Section 2.16   ILLEGALITY.  If any Regulatory Change shall make it unlawful
or impossible for the Bank to make, maintain or fund any Eurodollar Rate
Advances, the Bank shall notify the Borrower and the Bank, whereupon the
obligation of the Bank to make or continue, or to convert any Advances to,
Eurodollar Rate Advances shall be suspended until the Bank notifies the Borrower
that the circumstances giving rise to such suspension no longer exist.  Before


                                         -10-
<PAGE>

giving any such notice, the Bank shall designate a different Applicable Lending
Office if such designation will avoid the need for giving such notice and will
not, in the  judgment of the Bank, be otherwise disadvantageous to the Bank.  If
the Bank determines that it may not lawfully continue to maintain any Eurodollar
Rate Advances to the end of the applicable Interest Periods, all of the affected
Advances shall be automatically converted to Reference Rate Advances as of the
date of the Bank's notice, and upon such conversion the Borrower shall indemnify
the Bank in accordance with Section 2.18.

    Section 2.17   CAPITAL ADEQUACY.  In the event that any Regulatory Change
reduces or shall have the effect of reducing the rate of return on the Bank's
capital or the capital of its parent corporation (by an amount the Bank deems
material) as a consequence of its Revolving Commitment and/or its Advances to a
level below that which the Bank or its parent corporation could have achieved
but for such Regulatory Change (taking into account the Bank's policies and the
policies of its parent corporation with respect to capital adequacy), then the
Borrower shall, within five days after written notice and demand from the Bank,
pay to the Bank additional amounts sufficient to compensate the Bank or its
parent corporation for such reduction.  Any determination by the Bank under this
Section and any certificate as to the amount of such reduction given to the
Borrower by the Bank shall be final, conclusive and binding for all purposes,
absent manifest error.

    Section 2.18   FUNDING LOSSES; EURODOLLAR RATE ADVANCES.  The Borrower
shall compensate the Bank, upon its written request, for all losses, expenses
and liabilities (including any interest paid by the Bank to lenders of funds
borrowed by it to make or carry Eurodollar Rate Advances to the extent not
recovered by the Bank in connection with the reemployment of such funds and
including loss of anticipated profits if and to the extent that the Bank has
match-funded all or any portion of such Eurodollar Rate Advances through the
issuance of its certificates of deposit or otherwise, it being understood that
the Bank may match-fund this credit facility either separately or in combination
with other credit facilities) which the Bank may sustain:  (a) if, at the
request of the Borrower or on account of a Default or an Event of Default, a
funding of a Eurodollar Rate Advance does not occur on the date specified
therefor in the Borrower's request or notice as to such Advance under Section
2.2 or 2.4, or (b) if, for whatever reason (including, but not limited to,
acceleration of the maturity of Advances following an Event of Default), any
repayment of a Eurodollar Rate Advance, or a conversion pursuant to Section
2.16, occurs on any day other than the last day of the Interest Period
applicable thereto.  The Bank's request for compensation shall set forth the
basis for the amount requested and shall be final, conclusive and binding,
absent manifest error.

    Section 2.19   DISCRETION OF BANK AS TO MANNER OF FUNDING.  The Bank shall
be entitled to fund and maintain its funding of Eurodollar Rate Advances in any
manner it may elect, it being understood, however, that for the purposes of this
Agreement all determinations hereunder (including, but not limited to,
determinations under Section 2.18 but excluding determinations that the Bank may
elect to make from the Reuters screen) shall be made as if the Bank had actually
funded and maintained each Eurodollar Rate Advance during the Interest Period
for such Advance through the issuance of its certificates of deposit having a
maturity corresponding to the last day of the Interest Period and bearing an
interest rate equal to the Eurodollar Rate.


                                         -11-
<PAGE>

                                     ARTICLE III
                                           
                                 CONDITIONS PRECEDENT
                                           
    Section 3.1    CONDITIONS OF INITIAL LOANS.  The making of the initial
Revolving Loans shall be subject to the prior or simultaneous fulfillment of the
conditions set forth on the Closing Checklist attached hereto as Exhibit 3.1.

    Section 3.2    CONDITIONS PRECEDENT TO ALL LOANS.  The making of any
Revolving Loans hereunder (including the initial Revolving Loan)  shall be
subject to the fulfillment of the following conditions:

         3.2(a)    REPRESENTATIONS AND WARRANTIES.  The representations and
warranties contained in Article IV shall be true and correct on and as of the
Closing Date and on the date of each Revolving Loan with the same force and
effect as if made on such date.

         3.2(b)    NO DEFAULT.  No Default or Event of Default shall have
occurred and be continuing on the Closing Date and on the date of each Revolving
Loan or will exist after giving effect to the Revolving Loans made on such date.

         3.2(c)    NOTICES AND REQUESTS.  In the case of Revolving Loans the
Bank shall have received the Borrower's request for such Revolving Loans as
required under Section 2.2.

                                      ARTICLE IV
                                           
                            REPRESENTATIONS AND WARRANTIES
                                           
    To induce the Bank to enter into this Agreement, to grant the Revolving
Commitments and to make Revolving Loans hereunder:

    Section 4.1    AUTHORIZATION AND VALIDITY.  The execution, delivery and
performance by the Borrower of the Borrower Loan Documents have been duly
authorized by all necessary corporate action by the Borrower, and this Agreement
constitutes, and the Revolving Note and other Borrower Loan Documents when
executed will constitute, the legal, valid and binding obligations of the
Borrower, enforceable against the Borrower in accordance with their respective
terms, subject to limitations as to enforceability which might result from
bankruptcy, insolvency, moratorium and other similar laws affecting creditors'
rights generally and subject to limitations on the availability of equitable
remedies.

    Section 4.2    NO CONFLICT; NO DEFAULT.  The execution, delivery and
performance by the Borrower of the Borrower Loan Documents will not (a) violate
any provision of any law, statute, rule or regulation or any order, writ,
judgment, injunction, decree, determination or award of any court, governmental
agency or arbitrator presently in effect having applicability to the Borrower,
(b) violate or contravene any provision of the Articles of Incorporation or
bylaws of the Borrower, or (c) result in a breach of or constitute a default
under any indenture, loan or credit agreement or any other agreement, lease or
instrument to which the Borrower is a party or


                                         -12-
<PAGE>

by which it or any of its properties may be bound or result in the creation of
any Lien thereunder.  Neither the Borrower nor any Subsidiary is in default
under or in violation of any such law, statute, rule or regulation, order, writ,
judgment, injunction, decree, determination or award or any such indenture, loan
or credit agreement or other agreement, lease or instrument in any case in which
the consequences of such default or violation could have a material adverse
effect on the business, operations, properties, assets or condition (financial
or otherwise) of the Borrower and its Subsidiaries taken as a whole.

    Section 4.3    GOVERNMENT CONSENT.  No order, consent, approval, license,
authorization or validation of, or filing, recording or registration with, or
exemption by, any governmental or public body or authority is required on the
part of the Borrower to authorize, or is required in connection with the
execution, delivery and performance of, or the legality, validity, binding
effect or enforceability of, the Borrower Loan Documents.

    Section 4.4    FINANCIAL STATEMENTS AND CONDITION.  The Borrower's audited
consolidated financial statements as at April 30, 1997 and its unaudited
financial statements as at August 2, 1997 as heretofore furnished to the Bank,
have been prepared in accordance with GAAP on a consistent basis (except for
year-end audit adjustments as to the interim statements) and fairly present the
financial condition of the Borrower and its Subsidiaries as at such dates and
the results of their operations and changes in financial position for the
respective periods then ended.  As of the dates of such financial statements,
neither the Borrower nor any Subsidiary had any material obligation, contingent
liability, liability for taxes or long-term lease obligation which is not
reflected in such financial statements or in the notes thereto.  Other than as
may have been previously disclosed to the Bank in writing, since August 2, 1997
there has been no material adverse change in the business, operations, property,
assets or condition, financial or otherwise, of the Borrower and its
Subsidiaries taken as a whole.

    Section 4.5    REPRESENTATIONS AND WARRANTIES UNDER AGENTED CREDIT
AGREEMENT.  Each of the representations and warranties set forth in Sections 4.1
and 4.6 through 4.19 of the Agented Credit Agreement is true and correct as if
made on and as of the date hereof.

                                      ARTICLE V
                                           
                                AFFIRMATIVE COVENANTS
                                           
    Until any obligation of the Bank hereunder to make the Revolving Loans
shall have expired or been terminated and the Revolving Note and all of the
other Obligations have been paid in full, unless the Bank shall otherwise
consent in writing, the Borrower shall observe, perform and comply with all
covenants, agreements, terms and conditions on its part to be observed,
performed and complied with under Article V of the Agented Credit Agreement.

                                      ARTICLE VI
                                           
                                  NEGATIVE COVENANTS
                                           


                                         -13-
<PAGE>

    Until any obligation of the Bank hereunder to make the Revolving Loans
shall have expired or been terminated and the Revolving Note and all of the
other Obligations have been paid in full, unless the Bank shall otherwise
consent in writing, the Borrower shall observe, perform and comply with all
covenants, agreements, terms and conditions on its part to be observed,
performed and complied with under Article VI of the Agented Credit Agreement.



                                     ARTICLE VII

                            EVENTS OF DEFAULT AND REMEDIES
                                           
    Section 7.1    EVENTS OF DEFAULT. The occurrence of any one or more of 
the following events shall constitute an Event of Default:

         7.1(a)    The Borrower shall fail to make when due, whether by 
acceleration or otherwise, any payment of principal of or interest on the
Revolving Note or any other Obligation required to be made to the Bank pursuant
to this Agreement.
 
         7.1(b)    Any representation or warranty made by or on behalf of the
Borrower, any Subsidiary or any Guarantor in this Agreement or any other Loan
Document or by or on behalf of the Borrower, any Subsidiary or any Guarantor in
any certificate, statement, report or document herewith or hereafter furnished
to the Bank pursuant to this Agreement or any other Loan Document shall prove to
have been false or misleading in any material respect on the date as of which
the facts set forth are stated or certified.

         7.1(c)    The Borrower shall fail to comply with any other 
agreement, covenant, condition, provision or term contained in this Agreement
(other than those hereinabove set forth in this Section 7.1) and such failure to
comply shall continue for 30 calendar days after whichever of the following
dates is the earliest:  (i) the date the Borrower gives notice of such failure
to the Bank, (ii) the date the Borrower should have given notice of such failure
to the Bank pursuant to Section 5.1 of the Agented Credit Agreement, or (iii)
the date the Bank gives notice of such failure to the Borrower.

         7.1(d)  An "Event of Default," as defined in the Agented Credit
Agreement, shall occur.

    Section 7.2    REMEDIES.   If (a) any Event of Default described in
Sections 7.1(e), (f) or (g) of the Agented Credit Agreement shall occur with
respect to the Borrower, the Revolving Commitment shall automatically terminate
and the Revolving Note and all other Obligations shall automatically become
immediately due and payable; or (b) any other Event of Default shall occur and
be continuing the Bank may (i) declare the Revolving Commitment terminated,
whereupon the Revolving Commitment shall terminate, (ii) declare the outstanding
unpaid principal balance of the Revolving Note, the accrued and unpaid interest
thereon and all other Obligations to be forthwith due and payable, whereupon the
Revolving Note, all accrued and unpaid interest thereon and all such Obligations
shall immediately become due and payable, in each case without presentment,
demand, protest or other notice of any kind, all of which are


                                         -14-
<PAGE>

hereby expressly waived, anything in this Agreement or in the Revolving Note to
the contrary notwithstanding, (iii) exercise all rights and remedies under any
of the Loan Documents, and (iv) enforce all rights and remedies under any
applicable law.

    Section 7.3    OFFSET.  In addition to the remedies set forth in Section
7.2, upon the occurrence of any Event of Default and thereafter while the same
be continuing, the Borrower hereby irrevocably authorizes the Bank to set off
any Obligations owed to the Bank against all deposits and credits of the
Borrower with, and any and all claims of the Borrower against, the Bank.  Such
right shall exist whether or not the Bank shall have made any demand hereunder
or under any other Loan Document, whether or not the Obligations, or any part
thereof, or deposits and credits held for the account of the Borrower is or are
matured or unmatured, and regardless of the existence or adequacy of any
collateral, guaranty or any other security, right or remedy available to the
Bank.  The Bank agrees that, as promptly as is reasonably possible after the
exercise of any such setoff right, it shall notify the Borrower of its exercise
of such setoff right; provided, however, that the failure of the Bank to provide
such notice shall not affect the validity of the exercise of such setoff rights.
Nothing in this Agreement shall be deemed a waiver or prohibition of or
restriction on the Bank to all rights of banker's Lien, setoff and counterclaim
available pursuant to law.

                              ARTICLE VIII

                              MISCELLANEOUS

    Section 8.1    MODIFICATIONS.  Notwithstanding any provisions to the
contrary herein, any term of this Agreement may be amended with the written
consent of the Borrower; provided that no amendment, modification or waiver of
any provision of this Agreement or any other Loan Document or consent to any
departure therefrom by the Borrower or other party thereto shall in any event be
effective unless the same shall be in writing and signed by the Bank, and then
such amendment, modification, waiver or consent shall be effective only in the
specific instance and for the purpose for which given.

    Section 8.2    EXPENSES. Whether or not the transactions contemplated
hereby are consummated, the Borrower agrees to reimburse the Bank upon demand
for all reasonable out-of-pocket expenses paid or incurred by the Bank
(including filing and recording costs and fees, service charges and expenses of
Dorsey & Whitney LLP, counsel to the Bank), in connection with the negotiation,
preparation, approval, review, execution, delivery, amendment, modification and
interpretation of this Agreement and the other Loan Documents and any commitment
letters relating thereto.  The Borrower shall also reimburse the Bank upon
demand for all reasonable out-of-pocket expenses (including expenses of legal
counsel) paid or incurred by the Bank in connection with the collection and
enforcement of this Agreement and any other Loan Document. The obligations of
the Borrower under this Section shall survive any termination of this Agreement.

    Section 8.3    WAIVERS, ETC.  No failure on the part of the Bank to
exercise and no delay in exercising any power or right hereunder or under any
other Loan Document shall operate as a waiver thereof; nor shall any single or
partial exercise of any power or right preclude any other or further exercise
thereof or the exercise of any other power or right.  The remedies herein and in


                                         -15-
<PAGE>

the other Loan Documents provided are cumulative and not exclusive of any
remedies provided by law.

    Section 8.4    NOTICES.  Except when telephonic notice is expressly
authorized by this Agreement, any notice or other communication to any party in
connection with this Agreement shall be in writing and shall be sent by manual
delivery, telegram, telex, facsimile transmission, overnight courier or United
States mail (postage prepaid) addressed to such party at the address specified
on the signature page hereof, or at such other address as such party shall have
specified to the other party hereto in writing.  All periods of notice shall be
measured from the date of delivery thereof if manually delivered, from the date
of sending thereof if sent by telegram, telex or facsimile transmission, from
the first Business Day after the date of sending if sent by overnight courier,
or from four days after the date of mailing if mailed; provided, however, that
any notice to the Bank under Article II hereof shall be deemed to have been
given only when received by the Bank.

    Section 8.5    TAXES.  The Borrower agrees to pay, and save the Bank
harmless from all liability for, any stamp or other taxes which may be payable
with respect to the execution or delivery of this Agreement or the issuance of
the Revolving Note, which obligation of the Borrower shall survive the
termination of this Agreement.

    Section 8.6    SUCCESSORS AND ASSIGNS; DISPOSITION OF LOANS; TRANSFEREES.
This Agreement shall be binding upon and inure to the benefit of the parties
hereto and their respective successors and assigns, except that the Borrower may
not assign its rights or delegate its obligations hereunder or under any other
Borrower Loan Document without the prior written consent of the Bank.  The Bank
may at any time, and, if no Default or Event of Default has occurred which is
continuing, sell, assign, transfer, grant participations in, or otherwise
dispose of any portion of the Revolving Commitment, the Revolving Loans and/or
Advances (each such interest so disposed of being herein called a "Transferred
Interest") to banks or other financial institutions ("Transferees").  The
Borrower agrees that each Transferee shall be entitled to the benefits of
Sections 2.15, 2.16, 2.17, 2.18 and 2.19 with respect to its Transferred
Interest and that each Transferee may exercise any and all rights of banker's
Lien, setoff and counterclaim as if such Transferee were a direct lender to the
Borrower.  If the Bank makes any assignment to a Transferee, then upon notice to
the Borrower such Transferee, to the extent of such assignment (unless otherwise
provided therein), shall become a "Bank" hereunder and shall have all the rights
and obligations of a "Bank" hereunder and the Bank shall be released from its
duties and obligations under this Agreement to the extent of such assignment. 
Notwithstanding the sale by the Bank of any participation hereunder, no
participant shall be deemed to be or have the rights and obligations of a "Bank"
hereunder except that any participant shall have a right of setoff under 
Section 7.3 as if it were the Bank and the amount of its participation were 
owing directly to such participant by the Borrower.

    Section 8.7    CONFIDENTIALITY OF INFORMATION.  The Bank shall use
reasonable efforts to assure that information about the Borrower and its
operations, affairs and financial condition, not generally disclosed to the
public or to trade and other creditors, which is furnished to the Bank pursuant
to the provisions hereof is used only for the purposes of this Agreement and any
other relationship between the Bank and the Borrower and shall not be divulged
to any Person other


                                         -16-
<PAGE>

than the Bank, its Affiliates and their respective officers, directors,
employees and agents, except: (a) to their attorneys and accountants, (b) in
connection with the enforcement of the rights of the Bank hereunder and under
the Revolving Note and the Guaranties or otherwise in connection with applicable
litigation, (c) in connection with assignments and participations and the
solicitation of prospective assignees and participants referred to in the
immediately preceding Section, and (d) as may otherwise be  required or
requested by any regulatory authority having jurisdiction over the Bank or by
any applicable law, rule, regulation, judicial process or legal process, the
opinion of the Bank's counsel concerning the making of such disclosure to be
binding on the parties hereto.  The Bank shall not incur any liability to the
Borrower by reason of any disclosure permitted by this Section 8.7.

    Section 8.8    GOVERNING LAW AND CONSTRUCTION.  THE VALIDITY, CONSTRUCTION
AND ENFORCEABILITY OF THIS AGREEMENT AND THE REVOLVING NOTE SHALL BE GOVERNED BY
THE INTERNAL LAWS OF THE STATE OF MINNESOTA, WITHOUT GIVING EFFECT TO CONFLICT
OF LAWS PRINCIPLES THEREOF, BUT GIVING EFFECT TO FEDERAL LAWS OF THE UNITED
STATES APPLICABLE TO NATIONAL BANKS.  Whenever possible, each provision of this
Agreement and the other Loan Documents and any other statement, instrument  or
transaction contemplated hereby or thereby or relating hereto or thereto shall
be interpreted in such manner as to be effective and valid under such applicable
law, but, if any provision of this Agreement, the other Loan Documents or any
other statement, instrument or transaction contemplated hereby or thereby or
relating hereto or thereto shall be held to be prohibited or invalid under such
applicable law, such provision shall be ineffective only to the extent of such
prohibition or invalidity, without invalidating the remainder of such provision
or the remaining provisions of this Agreement, the other Loan Documents or any
other statement, instrument or transaction contemplated hereby or thereby or
relating hereto or thereto.

    Section 8.9    CONSENT TO JURISDICTION.  AT THE OPTION OF THE BANK, THIS
AGREEMENT AND THE OTHER BORROWER LOAN DOCUMENTS MAY BE ENFORCED IN ANY FEDERAL
COURT OR MINNESOTA STATE COURT SITTING IN MINNEAPOLIS OR ST. PAUL, MINNESOTA;
AND THE BORROWER CONSENTS TO THE JURISDICTION AND VENUE OF ANY SUCH COURT AND
WAIVES ANY ARGUMENT THAT VENUE IN SUCH FORUMS IS NOT CONVENIENT.  IN THE EVENT
THE BORROWER COMMENCES ANY ACTION IN ANOTHER JURISDICTION OR VENUE UNDER ANY
TORT OR CONTRACT THEORY ARISING DIRECTLY OR INDIRECTLY FROM THE RELATIONSHIP
CREATED BY THIS AGREEMENT, THE BANK AT ITS OPTION SHALL BE ENTITLED TO HAVE THE
CASE TRANSFERRED TO ONE OF THE JURISDICTIONS AND VENUES ABOVE-DESCRIBED, OR IF
SUCH TRANSFER CANNOT BE ACCOMPLISHED UNDER APPLICABLE LAW, TO HAVE SUCH CASE
DISMISSED WITHOUT PREJUDICE.

    Section 8.10   SURVIVAL OF AGREEMENT.  All representations, warranties,
covenants and agreement made by the Borrower herein or in the other Borrower
Loan Documents and in the certificates or other instruments prepared or
delivered in connection with or pursuant to this Agreement or any other Loan
Document shall be deemed to have been relied upon by the Bank and shall survive
the making of the Revolving Loans by the Bank and the execution and delivery


                                         -17-
<PAGE>

to the Bank by the Borrower of the Revolving Note, regardless of any
investigation made by or on behalf of the Bank, and shall continue in full force
and effect as long as any Obligation is outstanding and unpaid and so long as
the Revolving Commitment has not been terminated; provided, however, that the
obligations of the Borrower under Section 8.2, 8.5 and 8.11 shall survive
payment in full of the Obligations and the termination of the Revolving
Commitments.

    Section 8.11   INDEMNIFICATION.  The Borrower hereby agrees to defend,
protect, indemnify and hold harmless the Bank and its Affiliates and the
directors, officers, employees, attorneys and agents of the Bank and its
Affiliates (each of the foregoing being an "Indemnitee" and all of the foregoing
being collectively the "Indemnitees") from and against any and all claims,
actions, damages, liabilities, judgments, costs and expenses (including all
reasonable fees and disbursements of counsel which may be incurred in the
investigation or defense of any matter) imposed upon, incurred by or asserted
against any Indemnitee, whether direct, indirect or consequential and whether
based on any federal, state, local or foreign laws or regulations (including
securities laws, environmental laws, commercial laws and regulations), under
common law or on equitable cause, or on contract or otherwise:       

         (a)  by reason of, relating to or in connection with the execution,
    delivery, performance or enforcement of any Loan Document, any commitments
    relating thereto, or any transaction contemplated by any Loan Document; or

         (b)  by reason of, relating to or in connection with any credit
    extended or used under the Loan Documents or any act done or omitted by any
    Person, or the exercise of any rights or remedies thereunder, including the
    acquisition of any collateral by the Banks by way of foreclosure of the
    Lien thereon, deed or bill of sale in lieu of such foreclosure or
    otherwise; 

provided, however, that the Borrower shall not be liable to any Indemnitee for
any portion of such claims, damages, liabilities and expenses resulting from
such Indemnitee's gross negligence or willful misconduct.  In the event this
indemnity is unenforceable as a matter of law as to a particular matter or
consequence referred to herein, it shall be enforceable to the full extent
permitted by law.

    This indemnification applies, without limitation, to any act, omission,
event or circumstance existing or occurring on or prior to the later of the
Termination Date or the date of payment in full of the Obligations, including
specifically Obligations arising under clause (b) of this Section.  The
indemnification provisions set forth above shall be in addition to any liability
the Borrower may otherwise have.  Without prejudice to the survival of any other
obligation of the Borrower hereunder the indemnities and obligations of the
Borrower contained in this Section shall survive the payment in full of the
other Obligations.

    Section 8.12   CAPTIONS.  The captions or headings herein and any table of
contents hereto are for convenience only and in no way define, limit or describe
the scope or intent of any provision of this Agreement.


                                         -18-
<PAGE>

    Section 8.13   ENTIRE AGREEMENT.  This Agreement and the other Borrower
Loan Documents embody the entire agreement and understanding between the
Borrower and the Bank with respect to the subject matter hereof and thereof.
This Agreement supersedes all prior agreements and understandings relating to
the subject matter hereof.  Nothing contained in this Agreement or in any other
Loan Document, expressed or implied, is intended to confer upon any Persons
other than the parties hereto any rights, remedies, obligations or liabilities
hereunder or thereunder.

    Section 8.14   COUNTERPARTS.  This Agreement may be executed in any number
of counterparts, all of which taken together shall constitute one and the same
instrument, and any of the parties hereto may execute this Agreement by signing
any such counterpart.

    Section 8.15   BORROWER ACKNOWLEDGEMENTS.  The Borrower hereby acknowledges
that (a) it has been advised by counsel in the negotiation, execution and
delivery of this Agreement, the other Loan Documents, (b) the Bank has no
fiduciary relationship to the Borrower, the relationship being solely that of
debtor and creditor, (c) no joint venture exists between the Borrower and the
Bank, and (d) the Bank does not undertake any responsibility to the Borrower to
review or inform the Borrower of any matter in connection with any phase of the
business or operations of the Borrower and the Borrower shall rely entirely upon
its own judgment with respect to its business, and any review, inspection or
supervision of, or information supplied to, the Borrower by the Bank is for the
protection of the Bank and neither the Borrower nor any third party is entitled
to rely thereon.




                [THE REMAINDER OF THIS PAGE LEFT INTENTIONALLY BLANK.]


                                         -19-
<PAGE>

    IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be
executed as of the date first above written.

                             NORSTAN, INC.


                             By
                               -----------------------------------
                               Kenneth S. MacKenzie
                               Its Chief Financial Officer

                             ADDRESS:

                             605 North Highway 169
                             12th Floor
                             Plymouth, MN  55441
                             Attention:  Kenneth S. MacKenzie
                             Telecopier:  (612) 420-1141

                             WITH COPIES TO:

                             Mr. Robert S. Vold
                             6900 Wedgewood Road
                             P.O. Box 9003
                             Maple Grove, MN  55369                  

                             Mr. Winston Munson
                             Mackall, Crounse & Moore
                             1400 At&T Tower
                             901 Marquette Avenue
                             Minneapolis, MN  55402
                             Telecopier:  (612) 305-1414


                                                FIRST BANK NATIONAL ASSOCIATION


                         [SIGNATURE PAGE FOR CREDIT AGREEMENT]


                                         S-20
<PAGE>


                             By
                               -------------------------------
                               Kurt D. Egertson
                               Its Vice President

                             ADDRESS:
 
                             First Bank Place
                             601 Second Avenue South
                             Minneapolis, MN 55402-4302    
                             Attention:  Kurt D. Egertson MPFP0907
                             Telecopier:  (612) 973-0822


                         [SIGNATURE PAGE FOR CREDIT AGREEMENT]


<PAGE>

                                       EXHIBITS
                                           

Exhibit 1.1A       Guaranty
Exhibit 1.1B       Revolving Note
Exhibit 3.1        Closing Checklist
Exhibit 3.1A       Opinion Letter


                         [SIGNATURE PAGE FOR CREDIT AGREEMENT]

                                         S-22

<PAGE>

                                                                EXHIBIT 1.1B TO
                                                               CREDIT AGREEMENT

                                    REVOLVING NOTE

$40,000,000           September 26, 1997
                                                        Minneapolis, Minnesota


    FOR VALUE RECEIVED, NORSTAN, INC., a Minnesota corporation (the
"Borrower"), hereby promises to pay to the order of FIRST BANK NATIONAL
ASSOCIATION (the "Bank") at the main office of the Bank in Minneapolis,
Minnesota, in lawful money of the United States of America in Immediately
Available Funds (as such term and each other capitalized term used herein are
defined in the Credit Agreement hereinafter referred to) on the Termination Date
the principal amount of FORTY MILLION AND NO/100 DOLLARS ($40,000,000.00) or, if
less, the aggregate unpaid principal amount of all Revolving Loans made by the
Bank under the Credit Agreement, and to pay interest (computed on the basis of
actual days elapsed and a year of 360 days) in like funds on the unpaid
principal amount hereof from time to time outstanding at the rates and times set
forth in the Credit Agreement.

    This note is the Revolving Note referred to in the Credit Agreement dated
as of September 26, 1997 (the "Credit Agreement") between the Borrower and the
Bank.  This note is subject to certain permissive and mandatory prepayments and
its maturity is subject to acceleration, in each case upon the terms provided in
said Credit Agreement.

    In the event of default hereunder, the Borrower agrees to pay all costs and
expenses of collection, including reasonable attorneys' fees.  The Borrower
waives demand, presentment, notice of nonpayment, protest, notice of protest and
notice of dishonor.

    THE VALIDITY, CONSTRUCTION AND ENFORCEABILITY OF THIS NOTE SHALL BE
GOVERNED BY THE INTERNAL LAWS OF THE STATE OF MINNESOTA WITHOUT GIVING EFFECT TO
THE CONFLICT OF LAWS PRINCIPLES THEREOF, BUT GIVING EFFECT TO FEDERAL LAWS OF
THE UNITED STATES APPLICABLE TO NATIONAL BANKS.

                                                                  NORSTAN, INC.


<PAGE>



                                                                EXHIBIT 1.1A TO
                                                               CREDIT AGREEMENT

                                       GUARANTY



         THIS GUARANTY, dated as of September 26, 1997, is made and entered
into by and between ___________________________, a Minnesota corporation (the
"Guarantor"), and FIRST BANK NATIONAL ASSOCIATION, a national banking
association (the "Bank").

                                       RECITALS

         A.  The Bank and Norstan, Inc., a Minnesota corporation (the
"Borrower") are, concurrently herewith, entering into a Credit Agreement of even
date herewith (as the same may be amended, supplemented, restated or otherwise
modified from time to time, the "Credit Agreement"), pursuant to which the Bank
will extend credit accommodations the Borrower.

         B.  It is a condition precedent to the effectiveness of the Bank's
obligations under the Credit Agreement and its extension of credit to the
Borrower thereunder that this Guaranty be executed and delivered by the
Guarantor.

         C.  The Guarantor is a subsidiary of the Borrower and may receive a
portion of the proceeds received by the Borrower under the Credit Agreement in
the form of loans, capital contributions or other investments by the Borrower in
the Guarantor.

         D.  The Guarantor expects to derive benefits from the extension of
credit accommodations to the Borrower under the Credit Agreement and finds it
advantageous, desirable and in its best interests to execute and deliver this
Guaranty in favor of the Bank.

         NOW, THEREFORE, In consideration of the credit accommodations to be
extended to the Borrower and for other good and valuable consideration, the
parties hereto hereby agree as follows:

         Section 1.  DEFINED TERMS.  Terms defined in the Credit Agreement and
not otherwise defined herein shall, when used herein, have the meanings ascribed
thereto in the Credit Agreement.  In addition, the following terms shall have
the meanings indicated:

         "ADJUSTED NET WORTH" of the Guarantor shall mean, as of any date of
    determination thereof, the excess of (a) the amount of the "present fair
    saleable value" of the assets of the Guarantor as of the date of such
    determination, over (b) the amount of all "liabilities of the Guarantor,
    contingent or otherwise," as of the date of such determination, as such
    quoted terms are determined in accordance with applicable federal and state
    laws governing determinations of the insolvency of debtors; provided,
    however, that in determining the liabilities of the Guarantor for purposes
    of calculating the


                                         -1-
<PAGE>

    Guarantor's Adjusted Net Worth, the liabilities of the Guarantor under this
    Guaranty shall be excluded.

         "BANK" shall have the meaning indicated in the opening paragraph
    thereof.

         "BORROWER" shall have the meaning indicated in Recital A.

         "CREDIT AGREEMENT" shall have the meaning indicated in Recital A.

         "DETERMINATION DATE" shall mean the earlier of (a) the date of
    commencement of a case under Title 11 of the United States Code in which
    the Guarantor is a debtor, or (b) the date enforcement hereunder is sought
    with respect to the Guarantor.

         "EXTENSION OF CREDIT" shall mean all loans, advances, other extensions
    of credit and other credit facilities and accommodations of any kind
    whatsoever extended to the Borrower under the Credit Agreement.

         "GUARANTOR" shall have the meaning indicated in the opening paragraph
    hereof.

         "MAXIMUM GUARANTEED AMOUNT" for the Guarantor shall mean, as of the
    Determination Date, the sum of (a) an amount equal to the aggregate amount
    of the Extensions of Credit under the Credit Agreement the proceeds of
    which are used to make a Valuable Transfer to the Guarantor, plus (b) the
    greater of (i) 95% of the Adjusted Net Worth of the Guarantor at the date
    of the making of the first of the Extensions of Credit under the Credit
    Agreement, or (ii) 95% of the Adjusted Net Worth of the Guarantor on such
    Determination Date.

         "VALUABLE TRANSFER" shall mean, in respect of the Guarantor, (a) all
    loans, advances or capital contributions made to the Guarantor with
    proceeds of Extensions of Credit, (b) all debt securities or other
    obligations of the Guarantor acquired from the Guarantor, or retired by the
    Guarantor, with proceeds of Extensions of Credit, (c) the fair market value
    of all property acquired with proceeds of Extensions of Credit and
    transferred, absolutely and not as collateral, to the Guarantor (but only
    to the extent of the economic benefit to the Guarantor of the property so
    transferred), (d) all equity securities of the Guarantor acquired from the
    Guarantor with proceeds of Extensions of Credit, and (e) the value of
    quantifiable economic benefits not included in clauses (a) through (d)
    above accruing to the Guarantor as a result of the Extensions of Credit.

         Section 2.  THE GUARANTY.  The Guarantor hereby absolutely and
unconditionally guarantees to the Bank the payment when due (whether at a stated
maturity or earlier by reason of acceleration or otherwise) and performance of
the Obligations; PROVIDED, HOWEVER, that the obligation of the Guarantor on this
Guaranty is limited to the Maximum Guaranteed Amount as determined at the
Determination Date; and PROVIDED, FURTHER, that the Maximum Guaranteed Amount
for which the Guarantor may be liable hereunder shall in no event exceed the
amount


                                         -2-
<PAGE>

which can be guaranteed by the Guarantor under applicable federal and state laws
relating to the insolvency of debtors.

         Section 3.  CONTINUING GUARANTY.  This Guaranty is an absolute,
unconditional, complete and continuing guaranty of payment and performance of
the Obligations, and the obligations of the Guarantor hereunder shall not be
released, in whole or in part, by any action or thing which might, but for this
provision of this Guaranty, be deemed a legal or equitable discharge of a surety
or guarantor, other than irrevocable payment and performance in full of the
Obligations.  No notice of the Obligations to which this Guaranty may apply, or
of any renewal or extension thereof need be given to the Guarantor and none of
the foregoing acts shall release the Guarantor from liability hereunder.  The
Guarantor hereby expressly waives (a) demand of payment, presentment, protest,
notice of dishonor, nonpayment or nonperformance on any and all forms of the
Obligations; (b) notice of acceptance of this Guaranty and notice of any
liability to which it may apply; (c) all other notices and demands of any kind
and description relating to the Obligations now or hereafter provided for by any
agreement, statute, law, rule or regulation; and (d) any and all defenses of the
Borrower pertaining to the Obligations except for the defense of discharge by
payment.  The Guarantor shall not be exonerated with respect to the Guarantor's
liabilities under this Guaranty by any act or thing except irrevocable payment
and performance of the Obligations, it being the purpose and intent of this
Guaranty that the Obligations constitute the direct and primary obligations of
the Guarantor and that the covenants, agreements and all obligations of the
Guarantor hereunder be absolute, unconditional and irrevocable.  The Guarantor
shall be and remain liable for any deficiency remaining after foreclosure of any
mortgage, deed of trust or security agreement securing all or any part of the
Obligations, whether or not the liability of the Borrower or any other Person
for such deficiency is discharged pursuant to statute, judicial decision or
otherwise.  The acceptance of this Guaranty by the Bank is not intended and does
not release any liability previously existing of any guarantor or surety of any
indebtedness of the Borrower to the Bank.

         Section 4.  OTHER TRANSACTIONS.  The Bank is expressly authorized (a)
to exchange, surrender or release with or without consideration any or all
collateral and security which may at any time be placed with it by the Borrower
or by any other Person, or to forward or deliver any or all such collateral and
security directly to the Borrower for collection and remittance or for credit,
or to collect the same in any other manner without notice to the Guarantor; and
(b) to amend, modify, extend or supplement the Credit Agreement, any note or
other instrument evidencing the Obligations or any part thereof and any other
agreement with respect to the Obligations, waive compliance by the Borrower or
any other Person with the respective terms thereof and settle or compromise any
of the Obligations without notice to the Guarantor and without in any manner
affecting the absolute liabilities of the Guarantor hereunder.  No invalidity,
irregularity or unenforceability of all or any part of the Obligations or of any
security therefor or other recourse with respect thereto shall affect, impair or
be a defense to this Guaranty. The liabilities of the Guarantor hereunder shall
not be affected or impaired by any failure, delay, neglect or omission on the
part of the Bank to realize upon any of the Obligations of the Borrower to the
Bank, or upon any collateral or security for any or all of the  Obligations, nor
by the taking by the Bank of (or the failure to take) any other guaranty or
guaranties to secure the Obligations, nor by the taking by the Bank of (or the
failure to take or the failure to perfect its


                                         -3-
<PAGE>


security interest in or other Lien on) collateral or security of any kind.  No
act or omission of the Bank, whether or not such action or failure to act varies
or increases the risk of, or affects the rights or remedies of the Guarantor,
shall affect or impair the obligations of the Guarantor hereunder.  The
Guarantor acknowledges that this Guaranty is in effect and binding without
reference to whether this Guaranty is signed by any other Person or Persons,
that possession of this Guaranty by the Bank shall be conclusive evidence of due
delivery hereof by the Guarantor and that this Guaranty shall continue in full
force and effect, both as to the Obligations then existing and/or thereafter
created, notwithstanding the release of or extension of time to any other
guarantor of the Obligations or any part thereof.

         Section 5.  ACTIONS NOT REQUIRED.  The Guarantor hereby waives any and
all right to cause a marshalling of the assets of the Borrower or any other
action by any court or other governmental body with respect thereto or to cause
the Bank to proceed against any security for the Obligations or any other
recourse which the Bank may have with respect thereto and further waives any and
all requirements that the Bank institute any action or proceeding at law or in
equity, or obtain any judgment, against the Borrower or any other Person, or
with respect to any collateral security for the Obligations, as a condition
precedent to making demand on or bringing an action or obtaining and/or
enforcing a judgment against, the Guarantor upon this Guaranty.  The Guarantor
further acknowledges that time is of the essence with respect to the Guarantor's
obligations under this Guaranty.  Any remedy or right hereby granted which shall
be found to be unenforceable as to any Person or under any circumstance, for any
reason, shall in no way limit or prevent the enforcement of such remedy or right
as to any other Person or circumstance, nor shall such unenforceability limit or
prevent enforcement of any other remedy or right hereby granted.

         Section 6.  NO SUBROGATION.  Notwithstanding any payment or payments
made by the Guarantor hereunder or any setoff or application of funds of the
Guarantor by the Bank, the Guarantor shall not be entitled to be subrogated to
any of the rights of the Bank against the Borrower or any other guarantor or any
collateral security or guaranty or right of offset held by the Bank for the
payment of the Obligations, nor shall the Guarantor seek or be entitled to seek
any contribution or reimbursement from the Borrower or any other guarantor in
respect of payments made by the Guarantor hereunder, until all amounts owing to
the Bank by the Borrower on account of the Obligations are irrevocably paid in
full.  If any amount shall be paid to the Guarantor on account of such
subrogation rights at any time when all of the Obligations shall not have been
irrevocably paid in full, such amount shall be held by the Guarantor in trust
for the Bank, segregated from other funds of the Guarantor, and shall, forthwith
upon receipt by the Guarantor, be turned over to the Bank in the exact form
received by the Guarantor (duly indorsed by the Guarantor to the Bank, if
required), to be applied against the Obligations, whether matured or unmatured,
in such order as the Bank may determine.

         Section 7.  APPLICATION OF PAYMENTS.  Any and all payments upon the
Obligations made by the Guarantor or by any other Person, and/or the proceeds of
any or all collateral or security for any of the Obligations, may be applied by
the Bank on such items of the Obligations as the Bank may elect.


                                         -4-
<PAGE>

         Section 8.  RECOVERY OF PAYMENT.  If any payment received by the Bank
and applied to the Obligations is subsequently set aside, recovered, rescinded
or required to be returned for any reason (including, without limitation, the
bankruptcy, insolvency or reorganization of the Borrower or any other obligor),
the  Obligations to which such payment was applied shall for the purposes of
this Guaranty be deemed to have continued in existence, notwithstanding such
application, and this Guaranty shall be enforceable as to such Obligations as
fully as if such application had never been made.  References in this Guaranty
to amounts "irrevocably paid" or to "irrevocable payment" refer to payments that
cannot be set aside, recovered, rescinded or required to be returned for any
reason.

         Section 9.  BORROWER'S FINANCIAL CONDITION.  The Guarantor is familiar
with the financial condition of the Borrower, and the Guarantor has executed and
delivered this Guaranty based on the Guarantor's own judgment and not in
reliance upon any statement or representation of the Bank.  The Bank shall not
have any obligation to provide the Guarantor with any advice whatsoever or to
inform the Guarantor at any time of the Bank's actions, evaluations or
conclusions on the financial condition or any other matter concerning the
Borrower.

         Section 10.  REMEDIES.  All remedies afforded to the Bank by reason of
this Guaranty are separate and cumulative remedies and it is agreed that no one
of such remedies, whether or not exercised by the Bank, shall be deemed to be in
exclusion of any of the other remedies available to the Bank and shall in no way
limit or prejudice any other legal or equitable remedy which the Bank may have
hereunder and with respect to the Obligations.  Mere delay or failure to act
shall not preclude the exercise or enforcement of any rights and remedies
available to the Bank under or with respect to this Guaranty.

         Section 11.  BANKRUPTCY OF THE BORROWER.  The Guarantor expressly
agrees that the liabilities and obligations of the Guarantor under this Guaranty
shall not in any way be impaired or otherwise affected by the institution by or
against the Borrower or any other Person of any bankruptcy, reorganization,
arrangement, insolvency or liquidation proceedings, or any other similar
proceedings for relief under any bankruptcy law or similar law for the relief of
debtors and that any discharge of any of the Obligations pursuant to any such
bankruptcy or similar law or other law shall not diminish, discharge or
otherwise affect in any way the obligations of the Guarantor under this
Guaranty, and that upon the institution of any of the above actions, such
obligations shall be enforceable against the Guarantor.

         Section 12.  COSTS AND EXPENSES.  The Guarantor will pay or reimburse
the Bank on demand for all out-of-pocket expenses (including in each case all
reasonable fees and expenses of counsel) incurred by the Bank arising out of or
in connection with the enforcement of this Guaranty against the Guarantor or
arising out of or in connection with any failure of the Guarantor to fully and
timely perform the obligations of the Guarantor hereunder.

         Section 13.  WAIVERS AND AMENDMENTS.  This Guaranty can be waived,
modified, amended, terminated or discharged only explicitly in a writing signed
by the Bank.  A waiver so signed shall be effective only in the specific
instance and for the specific purpose given.


                                         -5-
<PAGE>

         Section 14.  NOTICES.  Any notice or other communication to any party
in connection with this Guaranty shall be in writing and shall be sent by manual
delivery, telegram, telex, facsimile transmission, overnight courier or United
States mail (postage prepaid) addressed to such party at the address specified
on the signature page hereof, or at such other address as such party shall have
specified to the other party hereto in writing.  All periods of notice shall be
measured from the date of delivery thereof if manually delivered, from the date
of sending thereof if sent by telegram, telex or facsimile transmission, from
the first business day after the date of sending if sent by overnight courier,
or from four days after the date of mailing if mailed.

         Section 15.  GUARANTOR ACKNOWLEDGEMENTS.  The Guarantor hereby
acknowledges that (a) counsel has advised the Guarantor in the negotiation,
execution and delivery of this Guaranty, (b) the Bank has no fiduciary
relationship to the Guarantor, the relationship being solely that of debtor and
creditor, and (c) no joint venture exists between the Guarantor or the Bank.

         Section 16.  REPRESENTATIONS AND WARRANTIES.  The Guarantor hereby
represents and warrants to the Bank that:

         16(a)  The Guarantor is a corporation duly incorporated, validly
existing and in good standing under the laws of the jurisdiction of its
incorporation and has the corporate power and authority and the legal right to
own and operate its properties and to conduct the business in which it is
currently engaged.

         16(b)  The Guarantor has the corporate power and authority and the
legal right to execute and deliver, and to perform its obligations under, this
Guaranty and has taken all necessary corporate action to authorize such
execution, delivery and performance.

         16(c)  This Guaranty constitutes its legal, valid and binding
obligation enforceable in accordance with its terms, except as enforceability
may be limited by applicable bankruptcy, insolvency, reorganization, moratorium
or similar laws affecting the enforcement of creditors' rights generally and by
general equitable principles (whether enforcement is sought by proceedings in
equity or at law).

         16(d)  The execution, delivery and performance of this Guaranty will
not (i) violate any provision of any law, statute, rule or regulation or any
order, writ, judgment, injunction, decree, determination or award of any court,
governmental agency or arbitrator presently in effect having applicability to
the Guarantor, (ii) violate or contravene any provision of its Articles of
Incorporation or bylaws, or (iii) result in a breach of or constitute a default
under any indenture, loan or credit agreement or any other agreement, lease or
instrument to which it is a party or by which it or any of its properties may be
bound or result in the creation of any lien thereunder.  The Guarantor is not in
default under or in violation of any such law, statute, rule or regulation,
order, writ, judgment, injunction, decree, determination or award or any such
indenture, loan or credit agreement or other agreement, lease or instrument in
any case in which the consequences of such default or violation could have a
material adverse effect on its business, operations, properties, assets or
condition (financial or otherwise).


                                         -6-
<PAGE>

         16(e)  No order, consent, approval, license, authorization or
validation of, or filing, recording or registration with, or exemption by, any
governmental or public body or authority is required on the part of the
Guarantor to authorize, or is required in connection with the execution,
delivery and performance of, or the legality, validity, binding effect or
enforceability of, this Guaranty.

         16(f)  There are no actions, suits or proceedings pending or, to the
knowledge of the Guarantor, threatened against or affecting it or any of its
properties before any court or arbitrator, or any governmental department,
board, agency or other instrumentality which, if determined adversely to the
Guarantor, would have a material adverse effect on its business, operations,
property or condition (financial or otherwise) or on its ability to perform its
obligations hereunder.

         16(g)  It expects to derive benefits from the transactions resulting
in the creation of the Obligations.  The Bank may rely conclusively on the
continuing warranty, hereby made, that the Guarantor continues to be benefitted
by the Bank's extensions of credit accommodations to the Borrower and the Bank
shall have no duty to inquire into or confirm the receipt of any such benefits,
and this Guaranty shall be effective and enforceable by the Bank without regard
to the receipt, nature or value of any such benefits.

         16(h)  The Guarantor (i) is not insolvent as of the Closing Date and
will not become insolvent as a result of the execution, delivery and performance
of this Guaranty, (ii) is not engaged in a business or transaction, or about to
engage in a business or transaction, for which its property is an unreasonably
small capital, and (iii) does not intend to incur, or believe that it will
incur, debts that would be beyond its ability to pay as such debts mature.

         Section 17.  CONTINUING GUARANTY; ASSIGNMENTS UNDER CREDIT AGREEMENT.
This Guaranty shall (a) remain in full force and effect until irrevocable
payment in full of the Obligations and the expiration of the obligations, if
any, of the Bank to extend credit accommodations to the Borrower, (b) be binding
upon the Guarantor, its successors and assigns and (c) inure to the benefit of,
and be enforceable by, the Bank and its successors, transferees and assigns.
Without limiting the generality of the foregoing clause (c), the Bank may assign
or otherwise transfer all or any portion of its rights and obligations under the
Credit Agreement to any other Persons to the extent and in the manner provided
in the Credit Agreement and may similarly transfer all or any portion of their
respective rights under this Guaranty to such Persons.

         Section 1.  GOVERNING LAW AND CONSTRUCTION.  THE VALIDITY,
CONSTRUCTION AND ENFORCEABILITY OF THIS GUARANTY SHALL BE GOVERNED BY THE LAWS
OF THE STATE OF MINNESOTA, WITHOUT GIVING EFFECT TO CONFLICT OF LAWS PRINCIPLES
THEREOF, BUT GIVING EFFECT TO FEDERAL LAWS OF THE UNITED STATES APPLICABLE TO
NATIONAL BANKS.  Whenever possible, each provision of this Guaranty and any
other statement, instrument or transaction contemplated hereby or relating
hereto shall be interpreted in such manner as to be effective and valid under
such applicable law, but, if any provision of this


                                         -7-
<PAGE>

Guaranty or any other statement, instrument or transaction contemplated hereby
or relating hereto shall be held to be prohibited or invalid under such
applicable law, such provision shall be ineffective only to the extent of such
prohibition or invalidity, without invalidating the remainder of such provision
or the remaining provisions of this Guaranty or  any other statement, instrument
or transaction contemplated hereby or relating hereto.

         Section 19.  CONSENT TO JURISDICTION.  AT THE OPTION OF THE BANK, THIS
GUARANTY MAY BE ENFORCED IN ANY FEDERAL COURT OR MINNESOTA STATE COURT SITTING
IN MINNEAPOLIS OR ST. PAUL, MINNESOTA; AND THE GUARANTOR CONSENTS TO THE
JURISDICTION AND VENUE OF ANY SUCH COURT AND WAIVES ANY ARGUMENT THAT VENUE IN
SUCH FORUMS IS NOT CONVENIENT.  IN THE EVENT THE GUARANTOR COMMENCES ANY ACTION
IN ANOTHER JURISDICTION OR VENUE UNDER ANY TORT OR CONTRACT THEORY ARISING
DIRECTLY OR INDIRECTLY FROM THE RELATIONSHIP CREATED BY THIS GUARANTY, THE BANK
AT ITS OPTION SHALL BE ENTITLED TO HAVE THE CASE TRANSFERRED TO ONE OF THE
JURISDICTIONS AND VENUES ABOVE- DESCRIBED, OR IF SUCH TRANSFER CANNOT BE
ACCOMPLISHED UNDER APPLICABLE LAW, TO HAVE SUCH CASE DISMISSED WITHOUT
PREJUDICE.

         Section 20.  COUNTERPARTS.  This Guaranty may be executed in any
number of counterparts, each of which when so executed and delivered shall be
deemed an original, but all such counterparts together shall constitute but one
and the same instrument.

         Section 21.  GENERAL.  All representations and warranties contained in
this Guaranty or in any other agreement between the Guarantor or the Bank shall
survive the execution, delivery and performance of this Guaranty and the
creation and payment of the Obligations.  Captions in this Guaranty are for
reference and convenience only and shall not affect the interpretation or
meaning of any provision of this Guaranty.




               [THE REMAINDER OF THIS PAGE IS INTENTIONALLY LEFT BLANK]


                                         -8-
<PAGE>


         IN WITNESS WHEREOF, the Guarantor has executed this Guaranty as of the
date first above written.

                        GUARANTOR:


                        -----------------------------

                        By:
                             ---------------------------
                        Title:
                               -------------------------

                        Address:

                        6900 Wedgwood Road
                        Suite 150
                        Maple Grove, MN 55311


                         FIRST BANK NATIONAL ASSOCIATION


                        By:
                             ---------------------------
                        Title:
                               -------------------------

                        Address:

                        First Bank National Association
                        601 Second Avenue South
                        Minneapolis, MN 55402-4302
                        Attention:  Kurt D. Egertson - MPFP0907
                        Fax (612) 973-0822


                                         S-9
<PAGE>



                            (Signature page for Guaranty)


                                         S-10

<PAGE>


                                                                EXHIBIT 3.1 TO
                                                               CREDIT AGREEMENT


                                  CLOSING CHECKLIST


         The making of the initial Revolving Loans shall be subject to the
prior or simultaneous fulfillment of the following conditions: set forth on the
Closing Checklist attached hereto as Exhibit 3.1.

         (a)  DOCUMENTS.  The Bank shall have received the following:

              (i)     A Revolving Note in the form of Exhibit 1.1B hereto, 
         drawn to the order of the Bank, executed by a duly authorized 
         officer (or officers) of the Borrower and dated the Closing Date.

              (ii)    A Guaranty in the form of Exhibit 1.1A hereto, prepared
         separately for each Guarantor and executed by a duly authorized
         officer of such Guarantor, which Guaranty.

              (iii)   A copy of the corporate resolution of the Borrower
         authorizing the execution, delivery and performance of the Borrower
         Loan Documents, certified as of the Closing Date by the Secretary or
         an Assistant Secretary of the Borrower.

              (iv)    An incumbency certificate showing the names and titles 
         and bearing the signatures of the officers of the Borrower 
         authorized to execute the Borrower Loan Documents and to request 
         Revolving Loans and conversions and continuations of Advances 
         hereunder, certified as of the Closing Date by the Secretary or an 
         Assistant Secretary of the Borrower.

              (v)     A copy of the Articles of Incorporation of the Borrower
         with all amendments thereto, certified by the appropriate governmental
         official of the jurisdiction of its incorporation as of a date not
         more than ten days prior to the Closing Date.

              (vi)    A certificate of good standing for the Borrower in the
         jurisdiction of its incorporation, certified by the appropriate
         governmental officials as of a date not more than ten days prior to
         the Closing Date.

              (vii)   A copy of the bylaws of the Borrower, certified as of the
         Closing Date by the Secretary or an Assistant Secretary of the
         Borrower.

              (viii)  A copy of the corporate resolution of each Guarantor
         authorizing the execution, delivery and performance of its respective
         Guaranty.



<PAGE>


              (ix)    An incumbency certificate for each Guarantor showing the
         names and titles and bearing the signatures of the officers of such
         Guarantor authorized to execute the Guaranty of such Guarantor,
         certified as of the Closing Date by the Secretary or an Assistant
         Secretary of such Guarantor.

              (x)     A copy of the Articles of Incorporation of each Guarantor
         with all amendments thereto, certified by the appropriate governmental
         official of the jurisdiction of its incorporation as of a date not
         more than eight days prior to the Closing Date.

              (xi)    A certificate of good standing for each Guarantor in the
         jurisdiction of its incorporation, certified by the appropriate
         governmental officials as of a date not more than ten days prior to
         the Closing Date.

              (xii)   A copy of the bylaws of each Guarantor, certified as of
         the Closing Date by the Secretary or an Assistant Secretary of such
         Guarantor.

              (xiii)  A certificate dated the Closing Date of the chief
         executive officer or chief financial officer of the Borrower
         certifying as to the matters set forth in Sections 3.2 (a) and 3.2 (b)
         of the Credit Agreement.

         (b)  OPINION.  The Borrower shall have requested Mackall, Crounse &
Moore, its counsel, to prepare a written opinion, addressed to the Banks and
dated the Closing Date, covering the matters set forth in Exhibit 3.1A hereto,
and such opinion shall have been delivered to the Bank.

         (c)  COMPLIANCE.  The Borrower shall have performed and
complied with all agreements, terms and conditions contained in this Agreement
required to be performed or complied with by the Borrower prior to or
simultaneously with the Closing Date.

         (d)  OTHER MATTERS.  All corporate and legal proceedings relating to
the Borrower and the Guarantors and all instruments and agreements in connection
with the transactions contemplated by this Agreement shall be satisfactory in
scope, form and substance to the Bank and its counsel, and the Bank shall have
received all information and copies of all documents, including records of
corporate proceedings, as the Bank or such  counsel may reasonably have
requested in connection therewith, such documents where appropriate to be
certified by proper corporate or governmental authorities.

         (e)  FEES AND EXPENSES.  The Bank shall have received all fees and
other amounts due and payable by the Borrower on or prior to the Closing Date,
including the fees and expenses of counsel to the Bank payable pursuant to
Section 8.2 of the Credit Agreement.


<PAGE>


First Bank National Association
September 26, 1997
Page 1

                                                                EXHIBIT 3.1A TO
                                                               CREDIT AGREEMENT





                                  September 26, 1997



First Bank National Association
First Bank Place
601 Second Avenue South
Minneapolis, MN  55402-4302
Attn:  Kurt D. Egertson MPFP0907

Ladies/Gentlemen:

    We have acted as counsel for Norstan, Inc. (the "Borrower") and its
subsidiaries, Norstan Financial Services, Inc., Norstan Communications. Inc.,
Norstan Network Services, Inc., Norstan Canada Inc. and Connect Computer
Company, in connection with a Credit Agreement (the "Credit Agreement") of even
date herewith by and among the Borrower and First Bank National Association, a
national banking association (the "Bank").  Except as otherwise defined herein,
all terms defined in the Credit Agreement shall have the meanings herein that
are given to them in the Credit Agreement.

    In this connection, we have examined the Borrower Loan Documents and the
Guaranties (the "Documents").

    We have examined such legal matters as we have deemed necessary and
relevant in connection with this opinion.  We have examined and relied upon the
originals, or copies certified or otherwise identified to our satisfaction, of
the Documents and such records, documents (including certified resolutions of
the Board of Directors of the Company authorizing the financing transaction and
the entering into the Documents) and other instruments as in our judgment are
necessary or appropriate to enable us to render the opinions expressed below.
In all such examinations, we have assumed the genuineness of all signatures
other than those of the Company.  As to questions of fact material to the
opinions expressed herein, we have relied on certificates of the officers of
Company and of public officials.

    On the basis of the foregoing, we are of the opinion that:



<PAGE>

First Bank National Association
September 26, 1997
Page 2

    (a)  The Borrower is a corporation duly incorporated and validly existing
and in good standing under the laws of the State of Minnesota and has all
requisite corporate power and authority to carry on its business as now
conducted, to enter into the Borrower Loan Documents and to perform all of its
obligations under each and all of the foregoing.  The Borrower is duly qualified
and in good standing as a foreign corporation in all of the jurisdictions in
which the character of the properties owned or leased by it or the business
conducted by it makes such qualification necessary and the failure to so qualify
would permanently preclude the Borrower from enforcing its rights with respect
to any material asset or expose the Borrower to any material liability.

    (b)  The execution, delivery and performance by the Borrower of the
Borrower Loan Documents have been duly authorized by all necessary corporate
action by the Borrower.

    (c)  The Borrower Loan Documents constitute the legal, valid and binding
obligations of the Borrower, enforceable against the Borrower in accordance with
their respective terms.

    (d)  The execution, delivery and performance by the Borrower of the
Borrower Loan Documents will not (a) violate any provision of any law, statute,
rule or regulation or, to the best of our knowledge, any order, writ, judgment,
injunction, decree, determination or award of any court, governmental agency or
arbitrator presently in effect having applicability to the Borrower, (b) violate
or contravene any provision of the Articles of Incorporation or bylaws of the
Borrower, or (c) result in a breach of or constitute a default under any
indenture, loan or credit agreement or any other agreement, lease or instrument
known to us to which the Borrower is a party or by which it or any of its
properties may be bound or result in the creation of any lien thereunder.

    (e)  No order, consent, approval, license, authorization or validation of,
or filing, recording or registration with, or exemption by, any governmental of
public body of authority is required on the part of the Borrower to authorize,
or is required in connection with the execution, delivery and performance of, or
the legality, validity, binding effect or enforceability of, the Borrower Loan
Documents.

    (f)  To the best of our knowledge, there are no actions, suits or
proceedings pending or threatened against or affecting the Borrower of any of
its properties before any court or arbitrator, or any governmental department,
board, agency or other instrumentality which (i) challenge the legality,
validity or enforceability of the Borrower Loan Documents, or (ii) if determined
adversely to the Borrower, would have a material adverse effect on the business,
operations, property or condition (financial or otherwise) of the Borrower and
the Subsidiaries as a consolidated enterprise or on the ability of the Borrower
to perform it obligations under the Borrower Loan Documents.



<PAGE>

First Bank National Association
September 26, 1997
Page 3

    (g)  Each subsidiary is a corporation duly incorporated and validly
existing and in good standing under the laws of its jurisdiction of
incorporation and has all requisite corporate power and authority to carry on
its business as now conducted, to enter into those Loan Documents to which it is
a party and to perform all of its obligations under each and all of the
foregoing.  Each Subsidiary is duly qualified and in good standing as a foreign
corporation in all of the jurisdictions in which the character of the properties
owned or leased by it or the business conducted by it makes such qualification
necessary and the failure to so qualify would permanently preclude such
Subsidiary from enforcing its rights with respect to any material asset or
expose such Subsidiary to any material liability.

    (h)  The execution, delivery and performance by each Subsidiary of the Loan
Documents to which it is a party have been duly authorized by all necessary
corporate action by such Subsidiary.

    (i)  Each Loan Document executed by a Subsidiary constitutes a legal, valid
and binding obligation of such Subsidiary, enforceable against such Subsidiary
in accordance with its terms.

    (j)  The execution, delivery and performance by each Subsidiary of the Loan
Documents to which it is a party will not (i) violate any provision of any law,
statute, rule or regulation, or to the best of our knowledge, any order, writ,
judgment, injunction, decree, determination or award of any court, governmental
agency or arbitrator presently in effect having applicability to such
Subsidiary, (ii) violate or contravene any provision of the Articles of
Incorporation or bylaws of such Subsidiary, or (iii) result in a breach of or
constitute a default under any indenture, loan or credit agreement or any other
agreement, lease or instrument known to us to which such Subsidiary is a party
or by which it or any of its properties may be bound or result in the creation
of any Lien thereunder.

    (k)  No order, consent, approval, license, authorization or validation of,
or filing, recording or registration with, or exemption by, any governmental or
public body or authority is required on the part of any Subsidiary to authorize,
or is required in connection with the execution, delivery and performance of, or
the legality, validity, binding effect or enforceability of, the Loan Documents
to which such Subsidiary is a party.

    (l)  To the best of our knowledge, there are no actions, suits or
proceedings pending or threatened against or affecting any Subsidiary or any of
its properties before any court or arbitrator, or any governmental department,
board, agency or other instrumentality which (i) challenge the legality,
validity or enforceability of any Loan Document to which such Subsidiary is a
party, or (ii) if determined adversely to such Subsidiary, would have a material
adverse effect on the business, operations, property or condition (financial or
otherwise) of such Subsidiary or on the ability of such Subsidiary to perform
its obligations under the Loan Documents to which it is a party.



<PAGE>

First Bank National Association
September 26, 1997
Page 4

    The opinions expressed herein are also subject to the following matters (in
addition to the qualifications, exceptions, limitations and assumptions
specified above):

    (a)  Our opinions as they relate to the validity and enforceability of the
Documents are subject to the qualification that the availability of the remedies
of specific performance or injunctive relief, or any other equitable remedy, is
subject to the discretion of the court before which a proceeding therefor may be
brought and the application of general principles of equity.

    (b)  Our opinions as they relate to the validity and enforceability of the
Documents are subject to the qualification that the same may be limited by the
Uniform Fraudulent Transfer Act, the Uniform Fraudulent Conveyance Act,
bankruptcy, reorganization, insolvency, moratorium and other similar laws
affecting generally the enforcement of creditors' rights, now or hereafter in
effect, and subject to limitations on the availability of equitable remedies.

    (c)  The validity and enforceability of each of the Documents is subject to
the applicable statute of limitations.

    (d)  The provision of the Documents specifying that the documents may only
be amended or waived in writing may not be enforceable to the extent that an
oral agreement or an implied agreement by trade practice or course of conduct
has been created modifying any provision of the Documents.

    We are licensed to practice law in the State of Minnesota and the opinions
expressed herein are limited to the laws of the State of Minnesota and federal
laws.

    This opinion is furnished for the benefit of you and any participants in
the loans evidenced by the Documents, and may be relied upon only by you and
such participants.

                   Very truly yours,



<PAGE>


EXHIBIT 11
                                            
                            NORSTAN, INC. AND SUBSIDIARIES
                                           
                STATEMENT REGARDING COMPUTATION OF EARNINGS PER SHARE
                                           
                       (In thousands, except per share amounts)
                                           

<TABLE>
<CAPTION>

                                             THREE MONTHS ENDED            SIX MONTHS ENDED
                                          --------------------------    ------------------------
                                           NOVEMBER 1,   NOVEMBER 2,     NOVEMBER 1,  NOVEMBER 2,
                                             1997          1996           1997          1996
                                          --------------------------    ------------------------
<S>                                       <C>            <C>            <C>           <C>     
PRIMARY EARNINGS PER SHARE - 

     Weighted average number of 
       issued shares outstanding            9,566          9,122          9,510          8,968
       
Effect of:
     1986 Long-Term Incentive Plan            110            171             99            276
     1995 Long-Term Incentive Plan            180             30            110             15
     Restated Non-Employee Directors'
       Stock Plan                              21             82             18             98
     Employee Stock Purchase Plan               -             11              -             12
                                           ------         ------         ------         ------
   
Shares outstanding used to compute
  primary earnings per share                9,877          9,416          9,737          9,369
                                           ------         ------         ------         ------
                                           ------         ------         ------         ------

Net income                                 $3,102         $2,676         $5,097         $4,368
                                           ------         ------         ------         ------
                                           ------         ------         ------         ------
       
PRIMARY EARNINGS PER SHARE                 $  .31         $  .28         $  .52         $  .47
                                           ------         ------         ------         ------
                                           ------         ------         ------         ------


FULLY DILUTED EARNINGS PER SHARE - 

     Weighted average number of shares 
       used for primary earnings
       per share                            9,877          9,416          9,737          9,369
       
Effect of:
     1986  Long-Term Incentive Plan             8              4             10              2
     1995  Long-Term Incentive Plan            48              5             42              3
     Restated Non-Employee Directors'
       Stock Plan                               2              1              2              -
     Employee Stock Purchase Plan               1              2              3              -
                                           ------         ------         ------         ------

Shares outstanding used to compute
  fully diluted earnings per share          9,936          9,428          9,794          9,374
                                           ------         ------         ------         ------
                                           ------         ------         ------         ------

Net income                                 $3,102         $2,676         $5,097         $4,368
                                           ------         ------         ------         ------
                                           ------         ------         ------         ------

FULLY DILUTED EARNINGS PER SHARE           $  .31         $  .28         $  .52         $  .47
                                           ------         ------         ------         ------
                                           ------         ------         ------         ------

</TABLE>



<TABLE> <S> <C>

<PAGE>
<ARTICLE> 5
<MULTIPLIER> 1,000
       
<S>                             <C>
<PERIOD-TYPE>                   6-MOS
<FISCAL-YEAR-END>                          APR-30-1998
<PERIOD-START>                             MAY-01-1997
<PERIOD-END>                               NOV-01-1997
<CASH>                                           1,821
<SECURITIES>                                         0
<RECEIVABLES>                                   96,521
<ALLOWANCES>                                     1,770
<INVENTORY>                                     10,805
<CURRENT-ASSETS>                               158,902
<PP&E>                                         102,837
<DEPRECIATION>                                  56,302
<TOTAL-ASSETS>                                 282,497
<CURRENT-LIABILITIES>                          100,479
<BONDS>                                         80,146
                                0
                                          0
<COMMON>                                           969
<OTHER-SE>                                      92,568
<TOTAL-LIABILITY-AND-EQUITY>                   282,497
<SALES>                                        101,931
<TOTAL-REVENUES>                               206,363
<CGS>                                           75,545
<TOTAL-COSTS>                                  148,843
<OTHER-EXPENSES>                                47,440
<LOSS-PROVISION>                                     0
<INTEREST-EXPENSE>                               1,441
<INCOME-PRETAX>                                  8,639
<INCOME-TAX>                                     3,542
<INCOME-CONTINUING>                              5,097
<DISCONTINUED>                                       0
<EXTRAORDINARY>                                      0
<CHANGES>                                            0
<NET-INCOME>                                     5,097
<EPS-PRIMARY>                                      .52
<EPS-DILUTED>                                      .52
        

</TABLE>


© 2022 IncJournal is not affiliated with or endorsed by the U.S. Securities and Exchange Commission