NORSTAN INC
10-Q, 1998-09-15
TELEPHONE INTERCONNECT SYSTEMS
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<PAGE>

                          UNITED STATES
                SECURITIES AND EXCHANGE COMMISSION
                     WASHINGTON, D.C.  20549
 
                            FORM 10-Q
 
(Mark One)
 
  [X]  QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE
                  SECURITIES EXCHANGE ACT OF 1934
 
                 FOR THE PERIOD ENDED AUGUST 1, 1998
 
                                OR
 
  [ ]  TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE
                 SECURITIES EXCHANGE ACT OF 1934
 
       For the transition period from ___________ to ___________
 
                  COMMISSION FILE NUMBER 0-8141
 
                           NORSTAN, INC.
        (Exact name of registrant as specified in its charter)
 
               MINNESOTA                              41-0835746
   -------------------------------                 -------------------
   (State or other jurisdiction of                  (I.R.S. Employer
    incorporation or organization)                 Identification No.)
 
     605 NORTH HIGHWAY 169, TWELFTH FLOOR, PLYMOUTH, MINNESOTA 55441
     ---------------------------------------------------------------
                  (address of principal executive offices)
 
TELEPHONE  (612) 513-4500     FAX  (612) 513-4537     INTERNET  www.norstan.com
- -------------------------------------------------------------------------------
     (Registrant's telephone number, facsimile number, Internet address)
 
Indicate by check mark whether the registrant (1) has filed all reports 
required to be filed by Section 13 or 15 (d) of the Securities Exchange Act 
of 1934 during the preceding 12 months (or for such shorter period that the 
registrant was required to file such reports), and (2) has been subject to 
such filing requirements for the past 90 days.
 
Yes _X_.    No ___.
 
On September 8, 1998, there were 10,588,581 shares outstanding of the 
registrant's common  stock, par value $.10 per share, its only class of 
equity securities.


                                      1

<PAGE>

PART I.  FINANCIAL INFORMATION

ITEM 1.
                        NORSTAN, INC. AND SUBSIDIARIES
                                       
                     CONSOLIDATED STATEMENTS OF OPERATIONS
                                       
                                   UNAUDITED
                   (IN THOUSANDS, EXCEPT PER SHARE AMOUNTS)
                                        
<TABLE>
<CAPTION>

                                                             THREE MONTHS ENDED
                                                      -------------------------------
                                                         AUGUST 1,        AUGUST 2, 
                                                           1998             1997
                                                      --------------   --------------
<S>                                                   <C>              <C>
REVENUES:

       Global Services
           IT Consulting Services                       $  31,675       $ 15,026
           Communications Services                         32,366         33,023
                                                        ---------       --------
                Total Global Services                      64,041         48,049
       Communications Solutions                            50,055         45,212
       Financial Services                                   1,754          2,181
                                                        ---------       --------
                TOTAL REVENUES                            115,850         95,442
                                                        ---------       --------

COST OF SALES:

       Global Services
           IT Consulting Services                          20,903         11,062
           Communications Services                         21,799         23,894
                                                        ---------       --------
                Total Global Services                      42,702         34,956
       Communications Solutions                            35,988         32,816
       Financial Services                                     697            584
                                                        ---------       --------
          TOTAL COST OF SALES                              79,387         68,356
                                                        ---------       --------
GROSS MARGIN                                               36,463         27,086
       Selling, General
         & Administrative Expenses                         30,837         23,157
                                                        ---------       --------
OPERATING INCOME                                            5,626          3,929

       Interest Expense                                    (1,089)          (594)
       Interest and Other Income, Net                         181             48
                                                        ---------       --------
INCOME BEFORE PROVISION FOR
  INCOME TAXES                                              4,718          3,383

       Provision for Income Taxes                           2,052          1,387
                                                        ---------       --------
NET INCOME                                              $   2,666       $  1,996
                                                        ---------       --------
                                                        ---------       --------
NET INCOME PER SHARE - BASIC                            $    0.26       $   0.21
                                                        ---------       --------
                                                        ---------       --------
NET INCOME PER SHARE - DILUTED                          $    0.26       $   0.21
                                                        ---------       --------
                                                        ---------       --------
WEIGHTED AVERAGE SHARES - BASIC                            10,192          9,456
                                                        ---------       --------
                                                        ---------       --------
WEIGHTED AVERAGE SHARES - DILUTED                          10,418          9,584
                                                        ---------       --------
                                                        ---------       --------
</TABLE>

  The accompanying notes are an integral part of these consolidated financial
                                  statements.
                                       
                                       1

<PAGE>

                        NORSTAN, INC. AND SUBSIDIARIES
                                       
                          CONSOLIDATED BALANCE SHEETS
                                       
                      (IN THOUSANDS, EXCEPT SHARE AMOUNTS)
                                       
<TABLE>
<CAPTION>
                                                                             AUGUST 1,    APRIL 30,
                                                                               1998         1998
                                                                            -----------  ----------
                                                                            (UNAUDITED)   (AUDITED)
<S>                                                                         <C>          <C>
ASSETS

CURRENT ASSETS:
       Cash                                                                 $   4,497    $  1,869
       Accounts receivable, net of allowances for doubtful
          accounts of $1,153 and $1,171                                        85,034      97,206
       Current lease receivables                                               20,621      18,751
       Inventories                                                             11,370      10,008
       Costs and estimated earnings in excess of billings of
          $19,841 and $17,335                                                  28,527      19,091
       Deferred income tax benefits                                             2,437       2,488
       Prepaid expenses, deposits and other                                     6,011       2,575
       Prepaid income taxes                                                     4,187       5,533
                                                                            ---------    --------
            TOTAL CURRENT ASSETS                                              162,684     157,521
                                                                            ---------    --------

PROPERTY AND EQUIPMENT:
       Furniture, fixtures and equipment                                       82,186      75,712
       Less-accumulated depreciation and amortization                         (40,784)    (37,713)
                                                                            ---------    --------
            NET PROPERTY AND EQUIPMENT                                         41,402      37,999
                                                                            ---------    --------

OTHER ASSETS:
       Lease receivables, net of current portion                               36,550      34,998
       Goodwill, net of amortization of $8,620 and $7,979                      42,317      43,206
       Other                                                                    1,741       1,884
                                                                            ---------    --------
            TOTAL OTHER ASSETS                                                 80,608      80,088
                                                                            ---------    --------
                                                                            $ 284,694    $275,608
                                                                            ---------    --------
                                                                            ---------    --------
                                        
</TABLE>
                                       
   The accompanying notes are an integral part of these consolidated balance
                                    sheets.


                                      2

<PAGE>
                                      
                        NORSTAN, INC. AND SUBSIDIARIES
                                       
                          CONSOLIDATED BALANCE SHEETS
                                       
                     (In thousands, except share amounts)

<TABLE>
<CAPTION>
                                                                             AUGUST 1,    APRIL 30,
                                                                               1998         1998
                                                                            -----------  ----------
                                                                            (Unaudited)   (Audited)
<S>                                                                         <C>           <C>
LIABILITIES AND SHAREHOLDERS' EQUITY

CURRENT LIABILITIES:
       Current maturities of long-term debt                                  $  2,486    $  3,257
       Current maturities of discounted lease rentals                          16,996      14,758
       Accounts payable                                                        21,095      24,135
       Deferred revenue                                                        20,501      19,953
       Accrued -
          Salaries and wages                                                    8,086      15,123
          Warranty costs                                                        1,786       1,776
          Other liabilities                                                     7,846      10,509
       Billings in excess of costs and estimated earnings of $18,912
         and $16,390                                                           10,691       9,442
                                                                             --------   ---------
             TOTAL CURRENT LIABILITIES                                         89,487      98,953
                                                                             --------   ---------

LONG-TERM DEBT, NET OF CURRENT MATURITIES                                      60,067      52,440

DISCOUNTED LEASE RENTALS, NET OF CURRENT MATURITIES                            27,076      20,883

DEFERRED INCOME TAXES                                                           6,075       5,661
                                                                             --------   ---------

SHAREHOLDERS' EQUITY:
       Common stock - $.10 par value; 40,000,000 authorized shares;
       10,588,581 and 9,963,716 shares issued and outstanding                   1,059         996
       Capital in excess of par value                                          49,267      44,741
       Retained earnings                                                       57,045      54,048
       Unamortized cost of stock                                               (3,196)       (641)
       Foreign currency translation adjustments                                (2,186)     (1,473)
                                                                             --------   ---------
             TOTAL SHAREHOLDERS' EQUITY                                       101,989      97,671
                                                                             --------   ---------
                                                                             $284,694    $275,608
                                                                             --------   ---------
                                                                             --------   ---------
</TABLE>

   The accompanying notes are an integral part of these consolidated balance
                                    sheets.
                                       

                                       3

<PAGE>

                        NORSTAN, INC. AND SUBSIDIARIES
                                       
                     CONSOLIDATED STATEMENTS OF CASH FLOW
                                       
                                   UNAUDITED
                                       
                                (In thousands)
                                        
<TABLE>
<CAPTION>
                                                                              THREE MONTHS ENDED
                                                                             --------------------
                                                                             AUGUST 1,  AUGUST 2,
                                                                                1998       1997
                                                                             ---------  ---------
<S>                                                                          <C>        <C>
OPERATING ACTIVITIES:
     Net income                                                              $  2,666   $  1,996
     Adjustments to reconcile net income to net cash used for
     operating activities:
           Restructuring charges paid                                            (359)        --
           Depreciation and amortization                                        4,054      4,438
           Deferred income taxes                                                  437          4
           Changes in operating items, net of acquisition effects:
             Accounts receivable                                               13,991    (10,195)
             Inventories                                                       (1,281)    (1,205)
             Costs and estimated earnings in excess of billings                (9,584)    (2,639)
             Prepaid expenses, deposits and other                              (3,239)      (153)
             Accounts payable                                                  (3,435)    (3,623)
             Deferred revenue                                                     213        605
             Accrued liabilities                                              (10,276)    (9,956)
             Income taxes payable                                               1,493      1,410
             Billings in excess of costs and estimated earnings                 1,294      1,505
                                                                             --------   --------
           NET CASH USED FOR OPERATING ACTIVITIES                              (4,026)   (17,813)
                                                                             --------   --------

INVESTING ACTIVITIES:
     Additions to property and equipment, net                                  (5,763)    (3,557)
     Investment in lease contracts                                             (9,295)    (4,709)
     Collections from lease contracts                                           5,689      7,472
     Other, net                                                                  (287)       180
                                                                             --------   --------
           NET CASH USED FOR INVESTING ACTIVITIES                              (9,656)      (614)
                                                                             --------   --------

FINANCING ACTIVITIES:
     Borrowings of long-term debt                                              99,158     67,183
     Repayments of long-term debt                                             (92,041)   (49,562)
     Repayment of debt assumed in acquisition                                  (1,267)        --
     Borrowing of discounted lease rentals                                     13,332         --
     Repayments of discounted lease rentals                                    (4,786)    (3,652)
     Proceeds from sale of common stock                                         1,870        398
                                                                             --------   --------
           NET CASH PROVIDED BY FINANCING ACTIVITIES                           16,266     14,367
                                                                             --------   --------
EFFECT OF EXCHANGE RATE CHANGES ON CASH                                            44          4
                                                                             --------   --------
NET INCREASE (DECREASE) IN CASH                                                 2,628     (4,056)
CASH, BEGINNING OF PERIOD                                                       1,869      5,147
                                                                             --------   --------
CASH, END OF PERIOD                                                          $  4,497   $  1,091
                                                                             --------   --------
                                                                             --------   --------
</TABLE>
  The accompanying notes are an integral part of these consolidated financial
                                  statements.
                                       

                                      4

<PAGE>

                   NORSTAN, INC. AND SUBSIDIARIES

             NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

                           AUGUST 1, 1998

                             UNAUDITED

     The information furnished in this report is unaudited and reflects all 
adjustments which are normal recurring adjustments and, which in the opinion 
of management, are necessary to fairly present the operating results for the 
interim periods.  The operating results for the interim periods presented are 
not necessarily indicative of the operating results to be expected for the 
full fiscal year.  This report should be read in conjunction with the 
Company's most recent "Annual Report on Form 10-K."

PRINCIPLES OF CONSOLIDATION

     The accompanying consolidated financial statements include the accounts 
of the Company and its subsidiaries.  All significant intercompany balances 
and transactions have been eliminated in consolidation.

FOREIGN CURRENCY

     For the Company's foreign operations, assets and liabilities are 
translated at exchange rates as of the balance sheet date, and revenues and 
expenses are translated at average exchange rates prevailing during the 
period.  Translation adjustments are recorded as a separate component of 
shareholders' equity.

SUPPLEMENTAL CASH FLOW INFORMATION

     Supplemental disclosure of cash flow information is as follows (in 
thousands):

<TABLE>
<CAPTION>
                                                           THREE MONTHS ENDED
                                                        ------------------------
                                                        AUGUST 1,      AUGUST 2,
                                                           1998           1997
                                                        ---------      ---------
<S>                                                     <C>            <C>
       Cash paid for:
         Interest                                       $  1,891       $  1,473
         Income taxes                                          7             41

       Non-cash investing and financing activities:
         Stock issued in pooling-of-interests 
           transaction                                  $    114       $     --
</TABLE>

USE OF ESTIMATES

     The preparation of financial statements in conformity with generally 
accepted accounting principles requires management to make estimates and 
assumptions that affect the reported amounts of assets and liabilities and 
disclosures of contingent assets and liabilities as of the date of the 
financial statements. Estimates also affect the reported amounts of revenues 
and expenses during the periods presented. Estimates are used for such items 
as allowances for doubtful accounts, inventory reserves, depreciable lives of 
property and equipment, warranty reserves and others. Ultimate results could 
differ from those estimates.


                                      5

<PAGE>

EARNINGS PER SHARE DATA

     In the fiscal year ended April 30, 1998, the Company adopted Statement 
of Financial Accounting Standards No. 128 "Earnings per Share" ("SFAS No. 
128"), which established new guidelines for computing and presenting earnings 
per share data ("EPS"), and retroactively restated EPS for all prior periods. 
 SFAS No. 128 requires presentation of basic and diluted EPS. Basic EPS is 
computed by dividing net income by the weighted average number of shares of 
common stock outstanding during the period. Diluted EPS reflects potential 
dilution from outstanding stock options and other securities using the 
treasury stock method. The adoption of SFAS No.128 did not have a significant 
effect on previously reported EPS information for the periods presented.
                                       
     A reconciliation of EPS calculations under SFAS No. 128 is as follows 
(in thousands, except per share amounts):
     
<TABLE>
<CAPTION>
                                                          THREE MONTHS ENDED
                                                        -----------------------
                                                        AUGUST 1,     AUGUST 2,
                                                          1998          1997
                                                        ---------     ---------
<S>                                                     <C>           <C>
Net income                                              $  2,666      $  1,996
                                                        --------      ---------

Weighted average common shares outstanding -- Basic       10,192          9,456

Effect of stock option and benefit plans                     226            128
                                                        --------      ---------
Weighted average common shares outstanding -- Diluted     10,418          9,584
                                                        --------      ---------
Net income per share -- Basic                           $   0.26      $    0.21
                                                        --------      ---------
Net income per share -- Diluted                         $   0.26      $    0.21
                                                        --------      ---------
</TABLE>

RECENTLY ISSUED ACCOUNTING STANDARDS

     Effective May 1, 1998, the Company adopted SFAS No. 130, "Reporting 
Comprehensive Income". SFAS No. 130 establishes standards for reporting in 
the financial statements all changes in equity during a period, except those 
resulting from investments by and distributions to owners.  For the Company, 
comprehensive income represents net income adjusted for foreign currency 
translation adjustments.  Comprehensive income as defined by SFAS No. 130, 
was approximately $2.0 million and $2.1 million for the three months ended 
August 1, 1998 and August  2, 1997, respectively.

     The Company adopted Statement of Position ("SOP") 98-1, "Accounting for 
Costs of Computer Software Developed or Obtained for Internal Use," effective 
May 1, 1997. The SOP requires the Company to capitalize certain costs 
incurred in connection with developing or obtaining internal-use software.   
The Company capitalized approximately $2.6 million of costs associated with 
internal-use software developed or obtained during the fiscal quarter ended 
August 1, 1998.


                                      6

<PAGE>

RESTRUCTURING CHARGE
  
     During fiscal year 1998, Norstan recorded a restructuring charge of 
$14.7 million in connection with management's plan to reduce costs, 
consolidate and reorganize operations, and improve operating efficiencies. 
Restructuring efforts focused primarily on the following: (i) consolidation 
of seven semi-autonomous geographic sales and service organizations into a 
single, more focused sales and operations organization; (ii) the 
consolidation of 36 warehouses and parts locations into three strategically 
located distribution centers; and (iii) the reorganization and integration of 
the Company's IT consulting services operations, including the Norstan Call 
Center Solutions Group, Connect and PRIMA, into a single, customer- focused 
organization. The restructuring charge relates primarily to the write-down of 
certain assets to their fair market values ($12.2 million), severance and 
employee benefit costs ($1.2 million) and lease termination costs ($1.3 
million).

ACQUISITIONS

     On September 30, 1997, the Company acquired PRIMA Consulting, Inc. 
(PRIMA) in a transaction accounted for under the purchase method. PRIMA 
provides IT consulting services, including information systems planning and 
development, consulting and programming services for collaborative computing 
solutions and ERP integration services. The acquisition consideration totaled 
approximately $27.5 million, consisting of $19.5 million in cash, $6.3 
million of Norstan common stock and $1.7 million paid to certain members of 
PRIMA management under non-compete agreements. In addition, the Company 
agreed to pay up to $3.5 million in contingent consideration over a 
three-year period ending April 30, 2000 if certain financial performance 
targets are achieved. This transaction resulted in the recording of $24.9 
million in goodwill and other intangible assets, which are being amortized on 
a straight-line basis over fifteen years and three years, respectively.
  
     In June 1998, Wordlink, Inc. (Wordlink) was merged with and into a 
wholly owned subsidiary of the Company in a transaction accounted for under 
the pooling-of-interests method. Wordlink delivers network integration, 
groupware messaging, Internet/intranet/, e-commerce and education solutions 
to business clients operating in a multi-vendor network environment. The 
agreement provided for the conversion of all outstanding shares of Wordlink 
common stock and all vested options into approximately $10.3 million of 
Norstan common stock (420,539 shares). Unvested  options to purchase shares 
of Worlink common stock were converted into Norstan stock options. Wordlink's 
stockholders' equity and operating results were not material in relation to 
the Company's financial statements. As such, the Company has recorded the 
combination without restating prior periods' financial statements.

VENDOR AGREEMENTS

     Under its agreement with Siemens, the Company purchases communications 
equipment and products for field application and installation. The current 
distributor agreement with Siemens, which commenced in July 1993, has been 
renewed through July 27, 1999 while a new distribution agreement is being 
negotiated.

BUSINESS SEGMENTS

     The Company adopted SFAS No. 131, "Disclosure about Segments of an 
Enterprise and Related Information," effective April 30, 1998. Adoption of 
this statement required the Company to provide the disclosure of segment 
information but did not require significant changes in the way geographic 
information was disclosed.   


                                      7

<PAGE>

     The Company operates in three business segments, Global Services, 
Communications Solutions, and Financial Services. Due to the Company's 
continuing expansion and growth in the area of IT consulting services, 
financial results for Global Services are now reported as (i) IT Consulting 
Services and (ii) Communications Services. Interim disclosures under SFAS No. 
131 are as follows (in thousands):
  
<TABLE>
<CAPTION>
                                                                      FOR THE THREE MONTHS ENDED
                                                      ------------------------------------------------------
                                                           AUGUST 1, 1998                 AUGUST 2, 1997
                                                      ------------------------------------------------------
                                                                       OPERATING                   OPERATING
                                                        REVENUES         INCOME       REVENUES       INCOME
                                                       ---------       ---------     ---------     ---------
<S>                                                    <C>             <C>           <C>           <C>
   Global Services:
      IT Consulting Services                           $  31,675       $  1,166      $  15,026     $    664
      Communications Services                             32,366          3,487         33,023        1,861
                                                       ---------       --------      ---------     --------
        Total Global Services                             64,041          4,653         48,049        2,525
   Communications Solutions                               50,055             32         45,212          241
   Financial Services                                      1,754            941          2,181        1,163
                                                       ---------       --------      ---------     --------
   Totals                                              $ 115,850       $  5,626      $  95,442     $  3,929
                                                       ---------       --------      ---------     --------
</TABLE>

FORWARD-LOOKING STATEMENTS

     From time to time, the Company may publish forward-looking statements 
relating to such matters as anticipated financial performance, business 
prospects, the affect of the labor strike by the Communication Workers of 
America against US West, technological developments, new products, Year 2000 
compliance and similar matters. The Private Securities Litigation Reform Act 
of 1995 provides a safe harbor for forward-looking statements including those 
made in this document. In order to comply with the terms of the Private 
Securities Litigation Reform Act, the Company notes that a variety of factors 
could cause the Company's actual results and experience to differ materially 
from the anticipated results or other expectations expressed in the Company's 
forward-looking statements. The risks and uncertainties that may affect the 
operations, performance, developments and results of the Company's business 
include the following: national and regional economic conditions; pending and 
future legislation affecting the IT and telecommunications industries; the 
Company's business in Canada and England; stability of foreign governments; 
market acceptance of the Company's products and services; the Company's 
continued ability to provide integrated communications solutions for 
customers in a dynamic industry; and other competitive factors.
  
     Because these and other factors could affect the Company's operating 
results, past financial performance should not necessarily be considered as a 
reliable indicator of future performance, and investors should not use 
historical trends to anticipate future period results.


                                      8

<PAGE>

ITEM 2.

               MANAGEMENT'S DISCUSSION AND ANALYSIS OF
            FINANCIAL CONDITION AND RESULTS OF OPERATIONS


GENERAL

     Norstan is a technology services company providing IT and communications 
systems solutions to over 18,000 customers in the United States, Canada and 
England. Headquartered in Minneapolis, Minnesota, with sales and service 
offices located in 68 locations in the United States and Canada, the Company 
sells its products and services to a wide variety of customers across 
numerous industries.

     The Company provides IT consulting and communications services, 
communications and technology products and financing alternatives through its 
three business units, Global Services, Communications Solutions (formerly 
known as Communications Systems) and Financial Services.

SUMMARY

     During the quarter ended August 1, 1998, the Company's net income 
improved over the quarter ended August 2, 1997, increasing 33.6% to 
$2,666,000 or $.26 per common share, compared to $1,996,000, or $.21 per 
common share.  These per share figures reflect diluted rather than basic EPS.


                                      9

<PAGE>

RESULTS OF OPERATIONS

     The following table sets forth certain items from the Company's 
consolidated statements of operations expressed as a percentage of total 
revenues:

<TABLE>
<CAPTION>
                                                              DOLLAR AMOUNTS AS A
                                                             PERCENTAGE OF REVENUES
                                                            ------------------------       PERCENTAGE
                                                               THREE MONTHS ENDED            CHANGE
                                                            ------------------------     -------------
                                                            AUGUST 1,      AUGUST 2,         FISCAL
                                                               1998          1997        1999 VS. 1998
                                                            ---------      ---------     -------------
<S>                                                         <C>            <C>           <C>
     REVENUES:
     Global Services
       IT Consulting Services                                 27.3%          15.7%         110.8%
       Communications Services                                28.0%          34.6%          (2.0)%
                                                             -----          -----          -----
         Total Global Services                                55.3%          50.3%          33.3%
       Communications Solutions                               43.2%          47.4%          10.7%
       Financial Services                                      1.5%           2.3%         (19.6)%
                                                             -----          -----          -----
        
         Total Revenues                                      100.0%         100.0%          21.4%
        
     COST OF SALES:                                           68.5%          71.6%          16.1%
                                                             -----          -----          -----
        
     GROSS MARGIN                                             31.5%          28.4%          34.6%
     SELLING, GENERAL &
      ADMINISTRATIVE EXPENSES                                 26.6%          24.3%          33.2%
                                                             -----          -----          -----
        
     OPERATING INCOME                                          4.9%           4.1%          43.2%
     Interest Expense and Other, Net                          (0.8%)         (0.6%)         66.3%
                                                             -----          -----          -----
        
     INCOME BEFORE PROVISION FOR INCOME TAXES                  4.1%           3.5%          39.5%
     Provision for Income Taxes                                1.8%           1.4%          48.0%
                                                             -----          -----          -----
        
     NET INCOME                                                2.3%           2.1%          33.6%
                                                             -----          -----          -----
                                                             -----          -----          -----
</TABLE>
 
     The following table sets forth, for the periods indicated, the gross 
margin percentages for Global Services, Communications Solutions and 
Financial Services.

<TABLE>
<CAPTION>
                                                                       THREE MONTHS ENDED
                                                                    -----------------------
                                                                    AUGUST 1,     AUGUST 2,
                                                                      1998          1997
                                                                    ---------     ---------
<S>                                                                 <C>           <C>
      GROSS MARGIN
      Global Services
           IT Consulting Services                                    34.0%          26.4%
           Communications Services                                   32.7%          27.6%
             Total Global Services                                   33.3%          27.3%
        Communications Solutions                                     28.1%          27.4%
        Financial Services                                           60.3%          73.2%
</TABLE>


                                      10

<PAGE>

FISCAL 1999 COMPARED TO FISCAL 1998

     REVENUES. Revenues increased 21.4% to $115.9 million for the quarter 
ended August 1, 1998 as compared to $95.4 million for the prior year quarter 
ended August 2, 1997.
  
     Revenues from Global Services increased 33.3% to $64.0 million for the 
quarter ended August 1, 1998 as compared to $48.0 million for the similar 
period last year. Revenues from IT Consulting Services increased 110.8% to 
$31.7 million in the first quarter of fiscal year 1999 from $15.0 million in 
the first quarter of fiscal year 1998. This increase was generally the result 
of: (i) the inclusion of the first quarter results of PRIMA, acquired in 
September 1997; (ii) the merger with Wordlink during June 1998; and (iii) 
internal growth.  Revenues from Communications Services decreased 2.0% to 
$32.4 million for the quarter ended August 1, 1998 from $33.0 in the 
comparable period last year. The decrease in Communications Services revenues 
resulted from a decrease in demand for moves, adds and changes.
  
      Revenues from Communications Solutions increased 10.7% to $50.1 million 
in the quarter ended August 1, 1998 from $45.2 million in the similar period 
last year. The increase was attributable to increased sales volumes in call 
centers, conferencing, voice processing products, and refurbished equipment 
through sales to new customers as well as growth with existing customer 
relationships.

     Revenues from Financial Services decreased 19.6% to $1.8 million in the 
first quarter of fiscal year 1999 from $2.2 million in the similar period 
last year. This decrease is the result of a non-recurring early lease 
termination recorded in the first quarter of fiscal 1998.
 
     GROSS MARGIN. The Company's gross margin was $36.5 million and $27.1 
million for the three months ended August 1, 1998 and August 2, 1997, 
respectively. As a percent of total revenues, gross margin was 31.5% for the 
first quarter of fiscal year 1999 compared to 28.4% for the first quarter of 
fiscal year 1998.

     Gross margin as a percent of revenues for Global Services was 33.3% for 
the three months ended August 1, 1998 as compared to 27.3% for the similar 
period last year. The gross margin for IT Consulting Services increased to 
34.0% for the first quarter of fiscal year 1999 from 26.4% for the same 
period last year. The improved margin is a result of operating efficiencies 
gained as the IT Consulting Services business continued to grow as well as 
from an increased emphasis on time-and-materials engagements. The gross 
margin for Communications Services increased to 32.7% from 27.6% for the 
comparable three month periods ended August 1, 1998 and August 2, 1997.

     Gross margin as a percent of revenues for Communications Solutions was 
28.1% for the three months ended August 1, 1998 as compared to 27.4% for the 
comparable period ended August 2, 1997.
  
     Gross margin as a percent of revenues for Financial Services was 60.3% 
for the three months ended August 1, 1998 as compared to 73.2% for the 
similar period last year.
  

                                      11

<PAGE>

     SELLING, GENERAL AND ADMINISTRATIVE EXPENSES. Selling, general and 
administrative expenses increased 33.2% to $30.8 million in the first quarter 
of fiscal year 1999 from $23.2 million in the similar period last year. As a 
percent of revenues, selling, general and administrative expenses increased 
to 26.6% for the three months ended August 1, 1998, as compared to 24.3% for 
the same period last year.  This increase is generally the result of 
increased investments in the IT Consulting Services business including costs 
associated with the PRIMA and Wordlink acquisitions, investments in 
Connaissance Consulting and the opening of new consulting offices in the past 
six months.
  
     INTEREST EXPENSE. Interest expense was $1.1 million for the three months 
ended August 1, 1998 as compared to $.6 million for the same period last 
year. This increase was the result of higher borrowing levels in fiscal year 
1999 related primarily to acquisitions.

     INCOME TAXES. The Company's effective income tax rate was 43.5% for the 
three months ended August 1, 1998 and 41% for the similar period last year. 
The Company's effective tax rate differs from the federal statutory rate 
primarily due to state income taxes and the effect of nondeductible goodwill 
amortization.

     NET INCOME. Net income was $2.7 million or $0.26 per diluted share in 
the first quarter of fiscal year 1999,  as compared to $2.0 million or $0.21 
per diluted share for the comparable period in fiscal year 1998.

LIQUIDITY AND CAPITAL RESOURCES

     Net cash used for operating activities decreased in the first quarter of 
fiscal year 1999 as compared to the similar period last year as a result of a 
decrease in accounts receivable which was somewhat offset by increases in 
costs and estimated earnings in excess of billings and prepaid expenses and a 
decrease in accrued liabilities. Net cash used for investing activities 
increased in the first quarter of fiscal year 1999 as compared to the similar 
period in fiscal year 1998 as a result of increased capital expenditures and 
investments in lease contracts.

     CAPITAL EXPENDITURES. The Company used $5.8 million for capital 
expenditures during the three months ended August 1, 1998 as compared to $3.6 
million in the similar period last year. These expenditures were primarily 
for capitalized costs incurred in connection with obtaining or developing 
internal use software, computer equipment, facility expansion and 
telecommunications equipment used in outsourcing arrangements and as spare 
parts.

     INVESTMENT IN LEASE CONTRACTS. The Company has also made a significant 
investment in lease contracts with its customers. The additional investment 
made in lease contracts in the first quarter of fiscal year 1999 totaled $9.3 
million. Net lease receivables increased to $57.2 million, at August 1, 1998 
from $53.7 million at April 30, 1998. The Company utilizes its lease 
receivables and corresponding underlying equipment to borrow funds from 
financial institutions on a nonrecourse or recourse basis by discounting the 
stream of future lease payments. Proceeds from discounting are presented on 
the consolidated balance sheet as discounted lease rentals. Discounted lease 
rentals totaled $44.1 million at August 1, 1998 as compared to $35.6 million 
at April 30, 1998. Interest rates on these credit agreements at August 1, 
1998 ranged from 6.0% to 10.0%, while payments are due in varying monthly 
installments through August 2005. Payments due to financial institutions are 
made from monthly collections of lease receivables from customers.


                                      12

<PAGE>

     CAPITAL RESOURCES. The Company has an $80.0 million unsecured revolving 
long-term credit agreement with certain banks. Up to $30.0 million of 
borrowings under this agreement may be in the form of commercial paper. In 
addition, sublimits also exist related to the Company's support of its 
leasing activities. Borrowings under this agreement are due May 31, 2001, and 
bear interest at the banks' reference rate (8.50% at August 1, 1998), except 
for LIBOR, CD and commercial-paper-based options, which generally bear 
interest at a rate lower than the banks' reference rate (5.9% to 6.4% at 
August 1, 1998). Total consolidated borrowings under this agreement at August 
1, 1998 and April 30, 1998 were $59.0 million and $52.4 million.  Annual 
commitment fees on the unused portions of the credit facility are 0.25%.

     Management of the Company believes that a combination of cash generated 
from operations, existing bank facilities and additional borrowing capacity, 
in aggregate, are adequate to meet the anticipated liquidity and capital 
resource requirements of its business. Sources of additional financing, if 
needed, may include further debt financing, or the sale of equity or other 
securities.

IMPACT OF YEAR 2000

     The Company has completed an assessment and will modify or replace 
portions of its hardware and software so that its computer systems will 
function properly with respect to dates in 2000 and thereafter. The Company 
has also had discussions with its significant suppliers to ensure that those 
parties have appropriate plans to remediate Year 2000 issues where their 
systems and products interface with the Company's systems or otherwise impact 
its operations or that of its customers. The Company is assessing the extent 
to which its operations are vulnerable should those organizations fail to 
properly remediate either their computer systems or their current product 
offerings available to the Company's customers.

     The Company's comprehensive Year 2000 initiative is being managed by a 
team of internal staff with the assistance of an outside consultant. The 
Company is well under way with its efforts, which are scheduled to be 
completed by mid-1999. The cost of the Year 2000 initiative is estimated to 
be approximately $2.0 million to be incurred over fiscal year 1999 and fiscal 
year 2000.

     While the Company believes its planning efforts are adequate to address 
its Year 2000 concerns, the Year 2000 readiness of the Company's customers, 
and the hardware and software offerings from the Company's suppliers and 
business partners may vary. Although the Company does not believe that the 
Year 2000 matters discussed above will have a material impact on its 
business, financial condition and results of operations, it is uncertain as 
to what extent the Company may be affected by such matters.


                                      13

<PAGE>

PART II. OTHER INFORMATION

ITEM 1.  LEGAL PROCEEDINGS

         The Company is involved in legal actions in the ordinary course of
         its business.  Although the outcomes of any such legal actions cannot
         be predicted, in the opinion of  management there is no legal
         proceeding pending against or involving the Company for which the
         outcome is likely to have a material adverse effect upon the
         consolidated financial position or results of operations of the
         Company.

ITEM 2.  ISSUANCE OF UNREGISTERED SECURITIES

         The Company issued 420,539 unregistered shares of its common stock on
         June 19, 1998, in connection with the acquisition of Wordlink, Inc.
         ("Wordlink"). These shares had a fair market value of approximately
         $10,250,000 and were issued to holders of Wordlink common stock and
         holders of vested options to purchase Wordlink common stock in a
         transaction exempt from registration under Section 4(2) of the
         Securities Act of 1933, as amended (the "Securities Act").  Pursuant to
         agreements governing the acquisition of Wordlink (collectively, the
         "Merger Agreements"), ten percent of the shares issued are held in an
         escrow account as security for the payment of indemnification claims
         that may be brought by the Company.  During the escrow period, which
         expires on June 19, 1999, the owners of the esrowed shares shall have
         all the rights of a shareholder, including the right to vote such
         shares; provided, however, they may not sell, transfer, pledge or
         otherwise encumber the escrowed shares.  Under the terms of the Merger
         Agreements, the Company is obligated to register under the Securities
         Act the offer and sale of approximately  260,000 of the shares issued
         to effect the Wordlink acquisition.

ITEM 6.  EXHIBITS AND REPORTS ON FORM 8-K

(a)      Exhibits.

         Exhibit 10. Fourth Amendment to Credit Agreement , dated as of July 23,
                     1998, by and among the Company, certain banks as 
                     signatories thereto (the "Banks") and U.S. Bank National 
                     Association, as one of the Banks and as agent for the 
                     Banks

(b)      Reports on Form 8-K.

         None
        

                                      14

<PAGE>
                              S I G N A T U R E S


     Pursuant to the requirements of the Securities Exchange Act of 1934, the 
registrant has duly caused this report to be signed on its behalf by the 
undersigned thereunto duly authorized.



                                   NORSTAN, INC.
                                   ------------------------------------------
                                   Registrant



Date:  September 14, 1998          By    /s/ David R. Richard
                                         ------------------------------------
                                         David R. Richard
                                         Chief Executive Officer,
                                         President and Director


Date:  September 14, 1998          By    /s/ Kenneth S. MacKenzie
                                         ------------------------------------
                                         Kenneth S. MacKenzie
                                         Chief Financial Officer
                                         (Principal Financial and Accounting
                                         Officer)


                                      15


<PAGE>

                        FOURTH AMENDMENT TO CREDIT AGREEMENT


          THIS FOURTH AMENDMENT TO CREDIT AGREEMENT is dated as of July 23, 1998
("this Amendment") by and among NORSTAN, INC., a Minnesota corporation (the
"Borrower"), the banks which are signatories hereto (each individually, a
"Bank," and collectively, the "Banks"), and U.S. BANK NATIONAL ASSOCIATION
(formerly known as First Bank National Association), a national banking
association, one of the Banks, as agent for the Banks (in such capacity, the
"Agent").

                                      RECITALS

          A.  The Borrower, the First Bank National Association, Harris Trust
and Savings Bank, The Sumitomo Bank, Limited, Chicago Branch ("Sumitomo")  and
the Agent are parties to a Credit Agreement dated as of July 23, 1996, as
amended by a First Amendment dated as of October 11, 1996, a Second Amendment
dated as of September 26, 1997 and a Third Amendment dated as of March 20, 1998
(as so amended, the "Credit Agreement").

          B.  M&I Marshall & Ilsley Bank ("M&I Bank") is the successor in
interest to Sumitomo, and the parties hereto desire to confirm that M&I Bank is
the successor to Sumitomo as a Bank under the Credit Agreement.

          C.  The parties hereto desire to amend the Credit Agreement in certain
respects and to amend and restate in its entirety the existing Revolving Note of
Sumitomo, now held by M&I Bank as successor in interest to Sumitomo, so that
said Revolving Note will reflect on its face that it is payable to M&I Bank.

          NOW, THEREFORE, in consideration of the premises and for other good
and valuable consideration the receipt and adequacy of which are hereby
acknowledged, the parties hereto hereby agree as follows:

          Section 1.  DEFINITIONS.  Capitalized terms used herein and not
otherwise defined herein, but which are defined in the Credit Agreement, shall
have the meanings ascribed to such terms in the Credit Agreement unless the
context otherwise requires.

          Section 2.  CONFIRMATION OF M&I BANK AS SUCCESSOR TO SUMITOMO.  M&I
Bank, by executing this Amendment, confirms that is the successor in interest to
Sumitomo, that it has assumed and is bound by all of the rights, powers, duties,
obligations and liabilities of Sumitomo as a Bank under the Credit Agreement and
the other Loan Documents, including, without limitation, the Revolving
Commitment and Revolving Commitment Amount of Sumitomo, and that it does hereby
confirm, ratify and approve the Credit Agreement and each other Loan Document.
The Borrower, U,S. Bank National Association, Harris Trust and Savings


                                         -1-
<PAGE>

Association and the Agent hereby acknowledge and consent to the assumption of
Sumitomo's rights, powers, duties, obligations and liabilities under the Credit
Agreement by M&I Bank.

          Section 3.   AMENDMENTS TO CREDIT AGREEMENT.  Subject to Section 6
hereof, the Credit Agreement is hereby amended as follows:

          (a)  Section 1.1 thereof is amended by adding thereto, in alphabetical
order, the following new defined terms:

               "CONNAISSANCE":  Connaissance Consulting, LLC, a Minnesota
     limited liability company.

               "CONNAISSANCE AGREEMENT":  The Master Control Agreement of
     Connaissance Consulting, LLC dated as of March 25, 1998 among Connaissance
     Consulting, Inc. (to be known as Lusenhop & Associates, Inc.) and Norstan
     Communications, Inc., pursuant to which Norstan Communications, Inc. agreed
     to acquire initially a 75% membership interest in Connaissance for capital
     contributions in an aggregate amount of up to $100,000, to make loans to
     Connaissance in an aggregate principal amount of up to $2,000,000 and, upon
     certain conditions, to acquire the remaining 25% of the membership interest
     in Connaissance on May 1, 2001.

               "CONNAISSANCE CONTINGENT OBLIGATION":  As determined on the last
     day of each fiscal quarter, an amount equal to the product of one fourth
     (1/4) of the Consulting Revenue of Connaissance for the period of twelve
     consecutive calendar months ending on such day multiplied by the applicable
     Revenue Multiple based on the EBIT Margin for such twelve-month period in
     accordance with the following table:

<TABLE>
<CAPTION>
          EBIT Margin                             Revenue Multiple
          -----------                             ----------------
<S>                                              <C>
          Less than 15%                                2x
          At least 15% but less than 20%               3x
          At least 20% but less than 25%               5x
          25% or more                                  6x
</TABLE>

          "CONSULTING EBIT":  As such term is defined in the Connaissance
Agreement.

               "CONSULTING REVENUE":  As such term is defined in the
     Connaissance Agreement.

               "COVENANT CASH FLOW LEVERAGE RATIO":  As of the last day of any
     fiscal quarter, the ratio of (a) the sum (without duplication) of the
     aggregate principal amount of all outstanding Capitalized Lease Obligations
     of the Borrower and the Subsidiaries, plus that portion of Total
     Indebtedness bearing interest determined as of that date, plus,


                                         -2-
<PAGE>

     commencing April 30, 1999, the Connaissance Contingent Obligation
     determined as of that date to (b) EBITDA for the four consecutive fiscal
     quarters ending on that date, all as determined in accordance with GAAP
     (but determined using the equity method of accounting with respect to NFS).

               "EBIT MARGIN":  As of the last day of any fiscal quarter, a
     fraction, expressed as a percentage, the numerator of which is the
     Consulting EBIT for the period of twelve consecutive calendar months ending
     on such day and the denominator is the Consulting Revenue for such
     twelve-month period.

               "PRICING CASH FLOW LEVERAGE RATIO":  As of the last day of any
     fiscal quarter, the ratio of (a) the sum (without duplication) of the
     aggregate principal amount of all outstanding Capitalized Lease Obligations
     of the Borrower and the Subsidiaries, plus that portion of Total
     Indebtedness bearing interest determined as of that date, plus, commencing
     on either (i) the earliest date on which both Consulting Revenue is at
     least $25,000,000 and EBIT Margin is at least 10% or (ii) if the Borrower's
     auditors determine that the Connaissance Contingent Obligation is a
     liability under GAAP, the date on which such liability is determined by
     such auditors to have been incurred, one-half of the Connaissance
     Contingent Obligation determined as of that date to (b) EBITDA for the four
     consecutive fiscal quarters ending on that date, all as determined in
     accordance with GAAP (but determined using the equity method of accounting
     with respect to NFS).

          (b)  The definition of the term "Cash Flow Leverage Ratio" set forth
in Section 1.1 of the Credit Agreement is deleted.

          (c)  The definition of the term "EBITDA" set forth in Section 1.1
thereof is amended to read as follows:

          "EBITDA":  For any period of determination, the sum of the
     consolidated net income of the Borrower before deductions for income taxes,
     Interest Expense, depreciation and amortization plus, for the fiscal
     quarter ending April 30, 1998 only, the one-time restructuring charge in
     the amount of approximately $14,667,000 recorded by the Borrower on April
     30, 1998, all as determined in accordance with GAAP (but determined using
     the equity method of accounting with respect to NFS).

          (d)  The definition of the term "Pricing Level" set forth in Section
1.1 thereof is amended to read as follows:
          "PRICING LEVEL":  Shall mean that level of pricing in effect for any
     fiscal quarter determined in accordance with the following:

          Pricing Level IV:  Shall be in effect during any fiscal quarter if the
     Pricing Cash Flow Leverage Ratio as of the last day of the most recently
     completed fiscal quarter was greater than or equal to 2.75 to 1.0.


                                         -3-
<PAGE>

          Pricing Level III:  Shall be in effect during any fiscal quarter if
     the Pricing Cash Flow Leverage Ratio as of the last day of the most
     recently completed fiscal quarter was no less than 2.0 to 1.0 and no
     greater than 2.74 to 1.0.

          Pricing Level II:  Shall be in effect during any fiscal quarter if the
     Pricing Cash Flow Leverage Ratio as of the last day of the most recently
     completed fiscal quarter was no less than 1.0 to 1.0 and no greater than
     1.99 to 1.0.

          Pricing Level I:  Shall be in effect during any fiscal quarter if the
     Pricing Cash Flow Leverage Ratio as of the last day of the most recently
     completed fiscal quarter was less than 1.0 to 1.0.

          (c)  Section 6.5 of the Credit Agreement is amended in its entirety to
read as follows:

          Section 6.5  SUBSIDIARIES.  After the date of this Agreement, the
     Borrower will not, and will not permit any Subsidiary to, form or acquire
     any corporation which would thereby become a Subsidiary, unless (a) 100% of
     the issued and outstanding capital stock of such Subsidiary is owned by
     Norstan, Inc. or by a 100%-owned Subsidiary of Norstan, Inc., (b) each line
     of business of such Subsidiary is within the communications and information
     technology industries and (c) the aggregate amount of the Borrower's
     Investment or Investments in all such Subsidiaries shall not exceed the
     amounts set for in Section 6.10(l); provided, however, that Norstan
     Communications, Inc. shall be permitted to acquire the initial 75% of the
     membership interest in Connaissance contemplated by the Connaissance
     Agreement and on May 1, 2001 to acquire the remaining 25% of the membership
     interest in Connaissance in accordance with the Connaissance Agreement; and
     provided, further, that the Borrower shall be permitted to acquire 100% of
     the issued and outstanding capital stock of Wordlink, Inc. notwithstanding
     the Borrower's failure to comply with clauses (iii) and (iv) of Section
     6.10(l) at the time of such acquisition.

          (d)  Section 6.8 of the Credit Agreement is amended in its entirety to
read as follows:

          Section 6.8  CAPITAL EXPENDITURES.  The Borrower will not, and will
     not permit any Subsidiary to, make Capital Expenditures in an amount
     exceeding, on a consolidated basis in any fiscal year, an amount equal to
     (a) seven percent (7%) of the consolidated revenues of the Borrower and the
     Subsidiaries as reported in their consolidated financial statements for the
     preceding fiscal year, PLUS (b) for the fiscal year ending April 30, 1998
     only, Capital Expenditures attributable to the PRIMA Acquisition, plus (c)
     Capital Expenditures attributable to the acquisition of membership
     interests in Connaissance pursuant to the Connaissance Agreement.

          (e)  Section 6.10(k) of the Credit Agreement is amended in its
entirety to read as


                                         -4-
<PAGE>

follows:

          6.10(k)  Loans and advances (i) by the Borrower to Norstan
     Communications, Inc., Norstan Network Services, Inc., Connect Computer
     Company, PRIMA, Norstan-UK, Norstan International, Connaissance and
     Wordlink, Inc. and (for purposes other than to finance lease account
     receivables, as specified in 6.10(j) above) to Norstan Canada, and (ii) by
     Norstan Communications, Inc. to Connaissance as contemplated by the
     Connaissance Agreement, provided that the aggregate amount of such loans
     and advances to Connaissance shall not exceed $2,000,000 at any time
     outstanding prior to the Borrower's acquisition of the remaining 25%
     membership interest in Connaissance pursuant to the Connaissance Agreement.

          (f)  Clause (a) of Section 6.13 thereof is amended to read as follows:

               (a)  Contingent Obligations existing on the date of this
          Agreement and described on Exhibit 6.13 and the Connaissance
          Contingent Obligation;

          (g)  Section 6.17 thereof is amended to read as follows:

          Section 6.17  COVENANT CASH FLOW LEVERAGE RATIO.  The Borrower will
     not permit the Covenant Cash Flow Leverage Ratio, as of the last day of any
     fiscal quarter, to be more than 3.00 to 1.0.

          Section 4.  WAIVER.  The Borrower has informed the Banks that it
failed to satisfy its covenant under Section 6.16 of the Credit Agreement for
the period ended April 30, 1998 and, for that reason, it also failed to satisfy
the requirements of clauses (iii) and (iv) of Section 6.10(l) when it acquired
the stock of Wordlink, Inc.  Each such instance of noncompliance constitutes an
Event of Default under the Credit Agreement.  Upon satisfaction of the
conditions set forth in Section 6 of this Amendment, the Banks hereby waive the
Events of Default under the Credit Agreement described in the immediately
preceding sentence for the period ended April 30, 1998.  This waiver is limited
to the express terms hereof and shall not extend to any other Default, Event of
Default or any other period.  This waiver shall not be and shall not be deemed
to be a course of dealing upon which the Borrower may rely with respect to any
other Default, Event of Default or request for a waiver and the Borrower hereby
expressly waives any such claim.

          Section 5.  REPRESENTATIONS AND WARRANTIES OF THE BORROWER.  To induce
the Banks and the Agent to execute and deliver this Amendment (which
representations and warranties shall survive the execution and delivery of this
Amendment), the Borrower represents and warrants to the Agent and the Banks
that:

          (a)  this Amendment and the Amended M&I Revolving Note (as defined in
     Section 5 hereof) have been duly authorized, executed and delivered by it
     and this Amendment and the Amended M&I Revolving Note constitute the legal,
     valid and binding obligation of the Borrower enforceable against the
     Borrower in accordance with


                                         -5-
<PAGE>

     their respective terms, subject to limitations as to enforceability which
     might result from bankruptcy, insolvency, reorganization, moratorium or
     similar laws or equitable principles relating to or limiting creditors'
     rights generally;

          (b)  the Credit Agreement, as amended by this Amendment, constitutes
     the legal, valid and binding obligation of the Borrower enforceable against
     the Borrower in accordance with its terms, subject to limitations as to
     enforceability which might result from bankruptcy, insolvency,
     reorganization, moratorium or similar laws or equitable principles relating
     to or limiting creditors' rights generally;

          (c)  the execution, delivery and performance by the Borrower of the
     Amendment and the Amended M&I Revolving Note (i) have been duly authorized
     by all requisite corporate action and, if required, shareholder action,
     (ii) do not require the consent or approval of any governmental or
     regulatory body or agency, and (iii) will not (A) violate (1) any provision
     of law, statute, rule or regulation or its certificate of incorporation or
     bylaws, (2) any order of any court or any rule, regulation or order of any
     other agency or government binding upon it, or (3) any provision of any
     material indenture, agreement or other instrument to which it is a party or
     by which any of its properties or assets are or may be bound, or (B) result
     in a breach of or constitute (alone or with due notice or lapse of time or
     both) a default under any indenture, agreement or other instrument referred
     to in clause (iii)(A)(3) of this Section 4(c);

          (d)  as of the date hereof, no unwaived Default or Event of Default
     has occurred which is continuing; and

          (e)  all the representations and warranties contained in Section 4 of
     the Credit Agreement are true and correct in all material respects with the
     same force and effect as if made by the Borrower on and as of the date
     hereof.

          Section 6.  CONDITIONS TO EFFECTIVENESS OF THIS AMENDMENT.  This
Amendment shall not become effective until, and shall become effective when,
each and every one of the following conditions shall have been satisfied:

          (a)  the Agent shall have received executed counterparts of this
     Amendment, duly executed by the Borrower and each of the Banks;

          (b)  the Agent shall have received from each of the Guarantors a
     Consent and Agreement of Guarantor in the form of Attachment 1 hereto (the
     "Guarantor Agreements") duly completed and executed by such Guarantor;

          (c)  the Agent shall have received a copy of the resolutions of the
     Board of Directors of the Borrower authorizing the execution, delivery and
     performance by the Borrower of this Amendment, certified by its Secretary
     or an Assistant Secretary, together with a certificate of the Secretary or
     an Assistant Secretary of the Borrower


                                         -6-
<PAGE>

     certifying as to the incumbency and the true signatures of the officers
     authorized to execute this Amendment on behalf of the Borrower;

          (d)  the Agent shall have received from the Borrower a Revolving Note
     substantially in the form of Exhibit 1.1C to the Credit Agreement (the
     "Amended M&I Revolving Note"), made payable to M&I Bank in the amount of
     M&I Bank's (formerly Sumitomo's) Revolving Commitment Amount and executed
     by the Borrower, which Amended M&I Note shall constitute an amendment and
     restatement of the existing Revolving Note of Sumitomo referred to in
     recital C to this Amendment; and

          (e) the Agent shall have received the favorable opinion of counsel to
     the Borrower covering the matters set forth in Exhibit B hereto, which
     opinion shall be in form and substance satisfactory to the Agent.

Upon receipt of all of the foregoing, the Agent shall (i) notify the Borrower
and the Banks that this Amendment has become effective (but the failure of the
Agent to give such notice shall not affect the validity of this Amendment or
prevent it from becoming effective) and (ii) deliver the Amended M&I Revolving
Note to M&I Bank, whereupon the unpaid principal and accrued but unpaid interest
outstanding under said existing Revolving Note of Sumitomo shall be outstanding
and unpaid under the Amended M&I Revolving Note.  Upon receipt of the Amended
M&I Revolving Note, M&I Bank shall return to the Borrower said existing
Revolving Note of Sumitomo marked "renewed but not paid" or words to similar
effect.    The execution and delivery of this Amendment is not intended as a
novation or as a discharge of the Borrower's existing obligations under the Loan
Documents, which obligations shall continue in full force and effect.

          Section 7.  AFFIRMATION.  Each party hereto affirms and acknowledges
that (a) the Credit Agreement as amended by this Amendment remains in full force
and effect in accordance with its terms, (b) all references to the "Credit
Agreement" or any similar term contained in any other Loan Document shall be
deemed to be references to the Credit Agreement as amended hereby, (c) all
references to the "Banks" contained in the Loan Documents shall be deemed to
include M&I Bank, and (d) all references to the "Revolving Notes" or "Notes"
contained in the Loan Documents shall be deemed to include the Amended M&I
Revolving Note.

          Section 8.  GENERAL.

          (a)  The Borrower agrees to reimburse the Agent upon demand for all
     reasonable expenses (including reasonable attorneys fees and legal
     expenses) incurred by the Agent in the preparation, negotiation and
     execution of this Amendment and any other document required to be furnished
     herewith, and to pay and save the Agent harmless from all liability for any
     stamp or other taxes which may be payable with respect to the execution or
     delivery of this Amendment, which obligations of the Borrower shall survive
     any termination of the Credit Agreement.


                                         -7-
<PAGE>

          (b)  This Amendment may be executed in as many counterparts as may be
     deemed necessary or convenient, and by the different parties hereto on
     separate counterparts, each of which, when so executed, shall be deemed an
     original but all such counterparts shall constitute but one and the same
     instrument.

          (c)  Any provision of this Amendment which is prohibited or
     unenforceable in any jurisdiction shall, as to such jurisdiction, be
     ineffective to the extent of such prohibition or unenforceability without
     invalidating the remaining portions hereof or affecting the validity or
     enforceability of such provisions in any other jurisdiction.

          (d)  This Amendment shall be governed by, and construed in accordance
     with, the internal law, and not the law of conflicts, of the State of
     Minnesota, but giving effect to federal laws applicable to national banks.

          (e)  This Amendment shall be binding upon the Borrower, the Agent and
     the Banks and their respective successors and assigns, and shall inure to
     the benefit of the Borrower, the Agent and the Banks and the successors and
     assigns of the Agent and the Banks.


                                         -8-
<PAGE>

          IN WITNESS WHEREOF, the parties hereto have caused this Amendment to
be executed as of the day and year first above written.

                                        NORSTAN, INC.


                                        By   /s/ Robert J. Vold
                                             Its Treasurer
                                                --------------------------------


                                        U.S. BANK NATIONAL ASSOCIATION,
                                           as a Bank and as Agent

                                        By   /s/ David Shapiro
                                             Its Assistant Vice President
                                                --------------------------------


                                        HARRIS TRUST AND SAVINGS BANK


                                        By   /s/ Catherine C. Ciolek
                                             Its Vice President
                                                --------------------------------


                                        M&I MARSHALL & ILSLEY BANK


                                        By   /s/ Doug Nelson & Mark Hogen
                                             Its Vice Presidents
                                                --------------------------------



              [Signature Page to Fourth Amendment to Credit Agreement]

                                        S-9

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