FRONTIER ADJUSTERS OF AMERICA INC
10-K, 1996-08-21
PATENT OWNERS & LESSORS
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                                    CONFORMED
                                    ---------
                       SECURITIES AND EXCHANGE COMMISSION
                             WASHINGTON, D.C. 20549

                                    FORM 10-K


[X]  ANNUAL REPORT  PURSUANT TO SECTION 13 OR 15(d) OF THE  SECURITIES  EXCHANGE
     ACT OF 1934

     For the fiscal year ended June 30, 1996

[]   TRANSITION  REPORT  PURSUANT  TO  SECTION  13 OR  15(d)  OF THE  SECURITIES
     EXCHANGE ACT OF 1934

     For the transition period from ___________________ to _____________________

     Commission file number 1-12902

                                ---------------

                       FRONTIER ADJUSTERS OF AMERICA, INC.
             ------------------------------------------------------
             (Exact name of registrant as specified in its charter)

         ARIZONA                                                86-0477573
(State of other jurisdiction of                              (I.R.S. Employer
incorporation or organization)                            Identification Number)

        45 East Monterey Way                                     85012
           Phoenix, Arizona                                    (Zip Code)
(Address of principal executive offices)

        Registrant's telephone number, including area code (602) 264-1061

                                ---------------

                    Securities registered pursuant to Section
12(b) of the Act:

 Title of each class                Name of each exchange on which registered
 -------------------                -----------------------------------------

Common Stock $.01 Par Value                  American Stock Exchange

           Securities registered pursuant to Section 12(g) of the Act:

                                      None

                                ---------------

Indicate by check mark whether the registrant (1) has filed all reports required
to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during
the  preceding 12 months (or for such  shorter  period that the  registrant  was
required  to file  such  reports),  and  (2) has  been  subject  to such  filing
requirements for the past 90 days. Yes X  No    .
                                      ---   ---

Indicate by check mark if disclosure of delinquent  filers  pursuant to Item 405
of Regulation  S-K is not contained  herein,  and will not be contained,  to the
best of registrant's  knowledge,  in definitive proxy or information  statements
incorporated by reference in Part III of this Form 10-K or any amendment to this
Form 10-K. [ ]

The  aggregate  market value of the voting stock held by  non-affiliates  of the
registrant was $13,570,245 as of August 13, 1996.

The number of shares  outstanding  of the  registrant's  Common Stock,  $.01 par
value, as of August 13, 1996, was 4,619,658.
                                  Page 1 of 34
<PAGE>
                                     PART I
                                     ------

1. Item 1 - Business
- --------------------

The Company
- -----------

Frontier Adjusters of America,  Inc., an Arizona corporation  (together with its
subsidiaries,  the  "Company"),  licenses and franchises  independent  insurance
adjusters (the  independent  insurance  adjusters  licensed or franchised by the
Company are hereinafter  referred to as the  "Adjusters")  throughout the United
States and Canada and provides support services to the Adjusters.  The Adjusters
are engaged by insurance  carriers and  self-insured  companies to adjust claims
made against them by claimants  and/or,  in the case of insurance  carriers,  by
policyholders.  In addition, the Company and certain of the Adjusters offer risk
management  services  to their  clients.  As of June 30,  1996,  the Company had
license or franchise agreements ("Agreements") with 411 owner-operator Adjusters
operating 417 offices,  with 618 advertised locations in 50 states, the District
of Columbia and Canada. In addition to licensing and franchising Adjusters,  the
Company owns and operates  independent  insurance  adjusting and risk management
businesses in Arizona.

General
- -------

For its fiscal year ended June 30, 1996, the Company's licensing and franchising
activities accounted for approximately 89% of gross revenues,  and the Company's
Company-owned   adjusting   and  risk   management   businesses   accounted  for
approximately  11% of gross  revenues.  For the fiscal years ended June 30, 1995
and June 30, 1994, the Company's licensing and franchising  activities accounted
for  approximately  91%  and  92%,  respectively,  of  gross  revenues,  and the
Company's  Company-owned  adjusting and risk management businesses accounted for
approximately 9% and 8%, respectively,  of gross revenues.  The revenues derived
from the Company's operations,  as well as the gross billings by Adjusters (upon
which the Company's  revenues  from  licensing and  franchising  activities  are
based), are set forth in the following table.
<TABLE>
<CAPTION>
                                                           Fiscal Year Ended June 30,
                                           ------------------------------------------------------------
                                                 1994                 1995                 1996
                                           ------------------------------------------------------------
<S>                                           <C>                  <C>                 <C>        
Gross Billings by Adjusters                   $39,710,000          $42,690,000         $46,830,000
 (approximate)
Revenues from Licensing and
 Franchising Activities                         4,205,245            4,783,941           5,044,028
Revenues from Company-owned
 Adjusting and risk management Businesses         385,025              456,884             597,956
</TABLE>


For its fiscal year ended June 30, 1996, the Company's licensing and franchising
activities accounted for approximately  $1,943,000 in income from operations and
the Company's  Company-owned  adjusting and risk management businesses accounted
for approximately  $5,000 in income from operations.  For the fiscal years ended
June 30,  1995 and  June 30,  1994,  the  Company's  licensing  and  franchising
activities accounted for approximately $1,740,000 and $1,846,000,  respectively,
in income  from  operations,  the  Company's  Company-owned  adjusting  and risk
management  businesses  accounted  for  approximately  $29,000  and  $107,000 in
losses, respectively, from operations.

Although  the  Company  generally  considers  its  client  base  broad  and well
diversified,  collections  received by  adjusters  from one  insurance  company,
Scottsdale Insurance Company,  represented royalty fees to the Company of 20.8%,
21.8% and 23% of  continuing  licensee and  franchisee  fees for the years ended
June 30,  1996,  1995 and  1994,  respectively.  The loss of this  client  could
materially adversely affect the Company's results of operations.

Claims Adjusting

A claims adjuster conducts the business of providing claims adjustment  services
to insurance companies and to self-insured clients. The major elements of claims
adjusting consist of the following:

         1.  Investigation  -  the  development  of  information   necessary  to
             determine the cause and origin of the loss.
                                     Page 2
<PAGE>
Claims Adjusting (continued)
- ----------------------------

         2.  Evaluation  - the  determination  of the extent and value of damage
             incurred and the coverage, liability and compensability relating to
             the parties involved.

         3.  Disposition  - the  resolution  of the claim,  whether by  payment,
             negotiation and settlement, by denial or by other resolution.

         4.  Management - the coordination of all parties involved in the claims
             process and the  supervision of the claims  process  including risk
             management related services.

Insurance  companies,  which represent the major source of revenue to adjusters,
customarily  manage their own claims  management  function,  and require defined
services  from  the  adjusters,  such  as  field  investigation  and  settlement
services.  Self-insured  clients  typically  require a range of risk  management
services including claims adjustment,  claims management,  statistical reporting
and loss control, among other services.  Insurance companies usually make claims
adjusting assignments on a claim by claim basis.  Self-insured clients typically
retain adjusting firms like the Company and the Adjusters to handle all of their
claims such as workers compensation, general liability claims and other claims.

Neither the Company nor any of the Adjusters engages in public adjusting,  which
consists  of  representing  individual  insureds in  coverage  disputes  against
insurance companies.

Risk  management  related  services  are part of the claims  adjusting  services
provided by the Company and the Adjusters.  They consist  primarily of providing
services to in-house risk managers of self-insureds  whose internal resources do
not include expertise in claims adjusting or other aspects of claims management.
Risk  management  services,  which also are often referred to in the industry as
"third  party  administration"   include  administering  claims,   working  with
self-insurers  to decide  whether  certain  claims need external  investigation,
coordinating the efforts of the field  investigation with internal claims review
activities,  generating  necessary  statistical  reports and paying losses.  The
insurance  companies  responsible  for the excess  coverage of the  self-insured
clients  often play a  significant  role in the  selection and retention of risk
management or third party administration and related services.

Licensing and Franchising
- -------------------------

The major part of the  Company's  revenues  are  derived  under its  license and
franchise  agreements  (the  "Agreements")  with the Adjusters.  Pursuant to the
terms of the  Agreements,  an Adjuster is authorized to use, within a designated
geographic  area,  the  Company's  service mark in providing  adjusting and risk
management-related  services.  The Company  receives a 10% or 15% royalty fee on
all  of the  Adjusters'  collections  depending  upon  the  Agreement  with  the
Adjuster.  In  fiscal  1996,  the  Company  retained  10.6%  of  the  Adjusters'
collections as royalty fees from this arrangement.  An Adjuster is provided with
a computerized central collection and rebilling service and national advertising
referral by the Company.

The  Company  does  not  advertise  for  or  solicit   potential   licensees  or
franchisees.   Instead,   the  Company   believes  that  through  the  financial
flexibility it offers and the established and dependable services it provides to
Adjusters,  the  Company  is  capable  of  attracting  qualified  licensees  and
franchisees.

The  philosophy of the Company is to enter into  Agreements  with  licensees and
franchisees  who are highly  qualified  and  capable of  adjusting  all types of
claims.  The Company  estimates that the average length of time during which its
Adjusters have been providing insurance  adjusting  services,  on a Company-wide
basis, is approximately 20 years.

Before entering into an Agreement with a prospective licensee or franchisee, the
Company reviews the prospective  licensee's or franchisee's  background in order
to determine  that he or she is qualified and capable of rendering  professional
insurance adjusting services.  In evaluating a potential licensee or franchisee,
the Company  considers the length of time the  potential  licensee or franchisee
has been  involved in insurance  adjusting  and such other factors as his or her
(i)  experience  and the types of claims that he or she is capable of adjusting;
(ii) ability to act  independently  without  supervision  by the Company;  (iii)
prior and current  associations  in the  insurance  adjusting  business and (iv)
reputation in the insurance  adjusting business and in the community in which he
or she will provide insurance adjusting services.
                                     Page 3
<PAGE>
Operation of Independent Adjusters
- ----------------------------------

Each Adjuster is required to maintain an office  within a designated  geographic
area  defined in his or her  Agreement.  The  Agreements  require,  among  other
things,  Adjusters to devote at least 80% of their time during any 45 day period
to  the  conduct  of  the  defined  business.  The  Agreements  are  subject  to
termination  by the Company upon an  Adjuster's  failure to meet  minimum  gross
billing volumes.  The Adjusters  retain the right to make independent  decisions
regarding the management and operation of their businesses, subject to the terms
of the license or franchise agreements.

The Company has a national  advertising  program in major  trade  journals.  The
advertising is designed to promote the Company's  operations and to generate new
accounts for its licensees and franchisees.  Adjusters  receive claims from both
local  referrals  developed by the Adjusters and from  referrals by the Company.
The latter referrals are generally obtained through  advertising  efforts of the
Company. In addition,  Adjusters are permitted,  but not required,  to advertise
within their designated geographic areas.

Upon providing  services to a client, the Adjuster prepares a bill to the client
for the Adjuster's  services or,  sometimes in the case of an appraisal,  a flat
fee.  The form of  invoice,  which is supplied by the  Company,  indicates  that
remittance  is to be made  directly to the  Company's  address.  Upon receipt of
payment from the client, the Company withholds a royalty fee equal to either 10%
or 15% of the gross amount of the collection,  together with any  reimbursements
due to the Company for liability and errors and omissions insurance premiums the
Company may have paid on behalf of the Adjuster and  repayments for any credits,
loans or advances the Company may have made to the Adjuster. The Company rebills
uncollected  invoices  monthly for itself and  licensees  and  franchisees.  The
Company's  arrangements  with  Adjusters  located  in  Canada  differ  from  the
foregoing  in  that  those  Adjusters'  clients  send  their  remittance  to the
Company's  franchisee  in Regina,  Saskatchewan,  Canada,  who then deposits the
amount remitted into the Company's bank account.

If a particular geographic area produces claims volume greater than the Adjuster
in that area is capable of  servicing,  the Adjuster  may, at the request of the
Company, relinquish to a new prospective licensee or franchisee a portion of the
designated  area  covered  by  his  or  her  Agreement.  As a  result  of  these
arrangements,  the  Company  redirects  to  the  relinquishing  Adjuster  5%  of
collections derived from services provided by the new Adjuster.

To assist new Adjusters in meeting their business and personal  expenses  during
their initial period as Adjusters, the Company may advance funds to them against
future  billings.  Typically  such  advances are made  semi-monthly  and average
approximately  $1,250. The number of Adjusters to whom semi-monthly advances are
being made typically  varies between 15 and 30. The Company  believes that these
arrangements  provide new  Adjusters  assistance in making the  transition  from
being  employees  of other  adjusting  firms to becoming the owners of their own
businesses  and,  therefore,   aid  the  Company  to  attract  highly  qualified
individuals as Adjusters.

In addition to advancing funds to new Adjusters,  the Company  frequently  lends
money to  Adjusters  who have been with the Company for a longer  period.  These
loans  may  either  be loans  that are  repaid  on a weekly  basis  out of their
collections,  or advances against accounts receivable. The Company requires that
advances against receivables be repaid in full within 45 days.

The Company does not charge interest on any loans or advances made to Adjusters.
During the past four fiscal years, the Company has loaned or advanced an average
aggregate of $293,000 per month and has received  reimbursement of an average of
$276,000 per month. At June 30, 1996, the Company had  approximately  $1,335,000
in outstanding loans or advances. During the past four fiscal years, the Company
has  written  off an average of  $129,000  per year due to bad debts  related to
these arrangements.

License and Franchise Agreements
- --------------------------------

The current  forms of license and franchise  agreements  used by the Company are
largely  identical  except  that the form of  license  agreement  refers  to the
Adjuster as a licensee,  and the form of the franchise  agreement  refers to the
Adjuster as a franchisee.  The  difference  between the licensee and  franchisee
characterizations  is  primarily  historical,  dating  from the period  when the
Company's arrangements with Adjusters did not constitute a "franchise" under the
United  States  Federal  Trade  Commission's  rules  as  they  now  do.  If  the
arrangement was subject to state franchise laws, the Adjuster was referred to as
a  franchisee;  if not, the Adjuster was referred to as a licensee.  The Company
currently distinguishes between licensees and franchisees in the same manner.
                                     Page 4
<PAGE>
License and Franchise Agreements (continued)
- --------------------------------------------

The  franchise  and  other  laws  of  certain   states  limit  or  prohibit  the
enforceability  of covenants not to compete and require or prohibit  other types
of provisions  contained in franchise  agreements.  Accordingly,  certain of the
provisions contained in the Agreement, including, among others, the covenant not
to compete, may not be enforceable under certain circumstances.

The forms of Agreement currently in effect between the Company and the Adjusters
do not necessarily  contain all of the terms in the manner  disclosed below. For
example, the risk management  provisions,  the indemnity provisions,  certain of
the termination  provisions and the minimum gross billings provisions  discussed
below may have  been  excluded  or  revised  in some of the  forms of  Agreement
currently in effect.

Pursuant to the Agreement,  the Adjuster is entitled, and obligated,  to use the
Frontier  service mark in connection  with the conduct of the Adjuster's  claims
adjusting  business and risk  management-related  services.  The current form of
Agreement  provides  that the Adjuster may  participate  in the risk  management
business.  If the  Adjuster  declines  to  participate  in the  risk  management
business, the Adjuster is required to consent to the handling of such matters in
the Adjuster's territory by other Adjusters or by the Company.

The  Agreement  provides  that  each  Adjuster  is  an  independent  contractor.
Accordingly,  each  Adjuster  has  virtually  complete  control over all matters
involving  discretion and judgement in the operation of the Adjuster's business.
However,  before  instituting any legal action against any client,  the Adjuster
must  obtain  the  Company's   consent.   In  addition,   the  Company  has  the
discretionary right to investigate,  settle and satisfy any billing dispute with
any clients of the Adjuster.

The  Agreement  requires  the Adjuster to devote at least 80% of his or her time
during any 45 day period to the  operation  of the business  and  prohibits  the
Adjuster from  accepting any employment for  compensation  from any person.  The
Agreement  sets  forth a  minimum  performance  standard.  The  current  form of
Agreement  provides  that if at any time  after  the first  three  months of the
Agreement,   the  Adjuster's  gross  billings  are  less  than  $4,000  for  any
three-month  period,  then  either  party will have the right to  terminate  the
Agreement.

Pursuant  to the  Agreement,  the  Adjuster  is required to pay to the Company a
royalty fee equal to 10% or 15% of the Adjuster's  collections.  The Adjuster is
required to prepare initial billings to his or her clients and to send a copy of
each invoice to the Company.  Each invoice states that the payment is to be made
to the  Company's  address.  After the Company  deducts its royalty fee from the
Adjuster's  collections,  the Company  remits the  balance to the  Adjuster on a
weekly basis. The Company's arrangements with Adjusters located in Canada differ
from the foregoing in that those  Adjusters'  clients send their  remittances to
the Company's franchisee in Regina, Saskatchewan,  Canada, who then deposits the
amount  remitted  into  Frontier's  bank  account.  In addition to deducting its
royalty fee, the Company also deducts from the amounts  remitted to the Adjuster
the Adjuster's general liability and errors and omissions insurance premiums and
the periodic repayment of credits, loans and advances.

If a particular geographic area produces claims volume greater than the Adjuster
in the area is capable of  servicing,  the  Adjuster  may, at the request of the
Company,  relinquish a  prospective  new licensee or franchisee a portion of the
designated area covered by his or her Agreement. In such case, the relinquishing
Adjuster will receive 5% of  collections  derived from services  provided by the
new Adjuster.

The  Adjuster is required to  reimburse  the Company for the  premiums and other
costs and expenses necessary to keep in force a general liability and errors and
omissions insurance policy. The Agreement also requires the Adjuster to hold the
Company  harmless  from,  and to  indemnify  the  Company  for,  any acts of the
Adjuster.  This  indemnification   includes  paying  the  errors  and  omissions
deductible  or any other  amounts  that the  Company is  obligated  to pay on an
errors and omissions claim arising out of a transaction handled by the Adjuster.

The  Agreement  contains a covenant not to compete.  This clause  provides  that
during the term of the Agreement the Adjuster  will not  participate  nor accept
employment with any business that is engaged in services that could be or are in
competition with the Company.  In addition,  the Agreement  provides that upon a
termination of the Agreement,  for any reason,  the Adjuster may not, within the
two year period after termination,  compete with the Company or any of the other
Adjusters  within the  territory  assigned to the  Adjuster or within a 100-mile
radius of that territory.
                                     Page 5
<PAGE>
License and Franchise Agreements (continued)
- --------------------------------------------

The  Agreement  provides  that an Adjuster  may not sell or transfer  his or her
interest in the license or franchise  without first receiving the consent of the
Company,  which  consent may not be  unreasonably  withheld.  In  addition,  the
Company has a right of first refusal to purchase the Adjuster's  interest in the
license or franchise in connection with any intended transfer to a third party.

The term of the Agreement is generally ten years, with a ten-year renewal option
exercisable by the Adjuster. The form of the renewal agreement will generally be
the form of the Agreement being used by the Company at the time of renewal.

The Adjuster may terminate the Agreement  upon 30 days' prior written  notice to
the Company.  The Company may terminate the Agreement  upon the  occurrence  of,
among other  things,  any of the  following:  the voluntary  abandonment  of the
business by the Adjuster,  the conviction of the Adjuster for certain  offenses,
the failure of the Adjuster to cure a default under the Agreement and any action
that materially impairs the goodwill associated with the Company's service mark,
and the  failure  to meet  performance  goals.  In  addition,  the  Company  may
terminate the Agreement for good cause, which includes,  among other things, the
bankruptcy or  insolvency  of the Adjuster,  a lack of response on the telephone
and a failure to pick up the mail by the Adjuster for a period of 12 days. Other
actions by the  Adjuster  that  would  entitle  the  Company  to  terminate  the
Agreement  are:  the  Adjuster's  failure to provide the Company  with copies of
invoices  for  services  performed  by the  Adjuster;  the failure to instruct a
customer to make payments to the Company; and the failure to keep and maintain a
telephone listing and service.

Company-owned Insurance Adjusting Business
- ------------------------------------------

In addition to its operations as a licensor and franchisor, the Company conducts
independent insurance adjusting and risk management operations in Arizona.

Item 2 - Properties
- -------------------

The Company owns the office  building and property  located at 45 East  Monterey
Way,  Phoenix,   Arizona,  where  it  conducts  its  licensing  and  franchising
operations and its Phoenix claims adjusting and risk management-related services
business.  The office building  currently contains  approximately  13,000 square
feet of office space.

The  Company  also owns a parcel of real  property  across the  street  from the
Company's principal executive office, which is utilized for employee parking.

The Company  leases 480 square feet of office space in Tucson,  Arizona where it
conducts its Tucson claims adjusting services.  The current lease expires August
20, 1996,  however,  the Company does not anticipate any difficulty in replacing
the lease space under similar terms and conditions.

Item 3 - Legal Proceedings
- --------------------------

A Declaratory  Judgment  action was filed in May 1994 against the Company in the
Superior  Court of Los Angeles,  California,  regarding  the  interpretation  of
certain  sections of the  Company's  license  agreement  with the  plaintiff,  a
licensee.  In June 1994, the Company removed the case to the U.S. District Court
and  raised  certain  counter  claims for  violation  of the  Company's  license
agreement.  The Company terminated the licensee's agreement effective January 1,
1995.  Subsequent to the  termination,  the  plaintiff  amended his complaint to
include wrongful termination of his license agreement.  On May 1, 1995, the U.S.
District Court granted the Company's motion for Summary  Judgment  regarding all
outstanding  claims by the  plaintiff.  On June 19, 1995,  the Court granted the
Company's  Summary  Judgment  motion  regarding  its claims  against  the former
licensee  including  $204,144 in unpaid  license  fees and for court costs which
amounted to  approximately  $24,000.  In July 1995, the plaintiff  appealed this
judgment and that appeal is currently  pending  before the U.S. Court of Appeals
for the Ninth Circuit.

In August,  1995,  Mark  Brockbank and Alan Bird  individually  and on behalf of
certain Underwriters at Lloyd's,  London, a client of a former franchisee of the
Company,  filed a complaint against multiple defendants including the Company in
the  District  Court of Dallas  County,  Texas.  The  complaint  arises from the
alleged embezzlement of over $700,000 by the
                                     Page 6
<PAGE>
Item 3 - Legal Proceedings (Continued)
- --------------------------------------

former  franchisee.  The complaint  alleges claims against the Company including
breach of contract, breach of fiduciary duty, negligence, negligent supervision,
negligent   misrepresentation  and  negligent  licensing.  The  complaint  seeks
unspecified  damages  from the  Company.  The  Company's  insurance  carrier  is
defending  the  suit.  The  Company  is  vigorously  contesting  the  plantiff's
allegations  as to the Company and believes  that its defenses are  meritorious.
The Company  does not believe  that the results of this  litigation  will have a
material adverse effect on the Company's results of operations.

From time to time in the normal course of its business,  the Company is named as
a defendant in lawsuits.  The Company does not believe that it is subject to any
such lawsuits or litigation or threatened  lawsuits or litigation that will have
a material adverse effect on the Company or its business.

Item 4 - Submission of Matter to a Vote of Security Holders
- -----------------------------------------------------------

No  matters  were  submitted  to a vote of  security  holders  during the fourth
quarter of the fiscal year covered by this report.
                                     Page 7
<PAGE>
                                     PART II
                                     -------

Item 5 - Market for the Registrant's Common Stock and Related
- -------------------------------------------------------------
           Security Holders Matters
           ------------------------

The Company's Common Stock is listed on the American Stock Exchange (AMEX) under
the  symbol  "FAJ".  The  following  table  sets forth the range of high and low
prices,  and the  trading  volume,  during  each  quarterly  period  within  the
Company's two most recent fiscal years.


                                             Price                 Volume
                                      ------------------           ------
                                      High           Low
                                      ----           ---

Fiscal Year Ended June 30, 1995
 First Quarter                        $3.0625        $2.50         99,800
 Second Quarter                       $3.125         $2.375       125,500
 Third Quarter                        $2.875         $2.375        74,500
 Fourth Quarter                       $3.125         $2.50        108,900


Fiscal Year Ended June 30, 1996
 First Quarter                        $3.125         $2.1875      452,800
 Second Quarter                       $3.00          $2.4375      159,300
 Third Quarter                        $2.9375        $2.75        110,800
 Fourth Quarter                       $3.4375        $2.625       436,600



The following  shows per share cash  dividends  declared for each quarter during
the Company's two most recent fiscal years.
<TABLE>
<CAPTION>
                                                                                     Cash Dividends Declared
                                                                                     -----------------------
<S>                                                                                           <C>   
Fiscal Year Ended June 30, 1995
 First Quarter...........................................................                     $.0275
 Second Quarter..........................................................                     $.0275
 Third Quarter...........................................................                     $.03
 Fourth Quarter..........................................................                     $.03


Fiscal Year Ended June 30, 1996
 First Quarter...........................................................                     $.035
 Second Quarter..........................................................                     $.035
 Third Quarter...........................................................                     $.035
 Fourth Quarter..........................................................                     $.035
</TABLE>

As of August 13, 1996, there were 246 shareholders of record  (approximately 800
including beneficial owners) of the Company's Common Stock.
                                     Page 8
<PAGE>
Item 6 - Selected Financial Data
- --------------------------------
<TABLE>
<CAPTION>
                                                             Year Ended June 30
                                ---------------------------------------------------------------------------
                                    1992           1993              1994          1995            1996
                                -----------    ------------     ------------    ------------    -----------
<S>                              <C>             <C>              <C>             <C>             <C>      
Income Statement Data
 Operating Revenues              $4,273,806      $4,487,091       $4,590,270      $5,240,825      5,641,984
 Net Income                         793,437         909,053        1,018,160       1,026,848      1,134,519
 Earnings Per Common Share              .17             .19              .22             .22            .25
 Weighted Average Number of
  Shares Used in Per Share
  Data                            4,617,955       4,780,980        4,730,597       4,662,679      4,620,101
 Cash Dividends Per Share              .075           .0875              .11            .115            .14


Balance Sheet Data
 Working Capital                 $2,281,789      $2,571,073       $2,749,531      $2,946,748     $3,196,562
 Total Assets                     5,268,996       5,981,298        6,491,066       6,597,050      6,875,752
 Long-Term Debt                          --              --               --          84,655         59,983
 Property and Equipment, Net      1,635,991       1,549,227        1,460,601       1,484,545      1,554,401
 Stockholders' Equity             4,621,613       5,250,138        5,487,999       5,838,651      6,230,799
 Book Value Per Share                   .98            1.10             1.17            1.26           1.35
 Retained Earnings                2,627,719       3,053,848        3,552,194       4,042,588      4,526,419
 Total Shares Outstanding         4,711,114       4,782,010        4,690,898       4,640,898      4,619,658
</TABLE>
                                     Page 9
<PAGE>
Item 7 - Management's Discussion and Analysis of Financial
- ----------------------------------------------------------
          Condition and Results of Operations
          -----------------------------------

FINANCIAL CONDITION

The Company  continues to finance its growth from funds generated by its current
operations.  The Company  also used funds it had  generated to increase its cash
dividends, acquire certain license rights and add new licensees/franchisees.

In fiscal 1996 the Company's continuing  operations generated $1,437,174 in cash
and this  together  with  $55,547  received  on the sale of  treasury  stock was
sufficient for the Company's cash  requirements.  This cash was used to pay cash
dividends  of $647,147,  acquire  41,240  shares of treasury  stock at a cost of
$129,438,  purchase  equipment at a cost of $170,057 and acquire  certain rights
from two licensees for $114,000.

Effective  with its September 10, 1996  dividend,  the Company has increased its
cash dividend to fifteen cents per share annually from fourteen cents per share.
During the fiscal year ended June 30, 1996,  the Company paid fourteen cents per
share for a total distribution of $647,147.  The increase on September 10, 1996,
will represent a 7.1% increase in the dividend rate.

The Company  anticipates  that during fiscal 1997 its  operations  will generate
sufficient  cash  to  fund  its  operations,  dividend  payments  and  equipment
acquisitions.  The Company projects that its capital  expenditures for equipment
will be approximately $150,000 to $250,000 in fiscal 1997.

The Company policy is to maintain a solid  financial  position.  This policy has
resulted in the Company's ratio of current assets to current  liabilities  being
6.46 to 1 as of June 30, 1996 compared to 5.37 to 1 as of June 30, 1995.

RESULTS OF OPERATIONS 1996 COMPARED TO 1995

REVENUES

The Company's  revenues  increased to $5,642,000 from $5,241,000 in fiscal 1995,
resulting  in a 7.7%  increase  when  compared  to the prior  fiscal  year.  The
increase  consists  of a $141,000  increase  in  adjusting  and risk  management
revenues and a $260,000 increase in continuing licensee and franchisee fees.

The increase of $141,000 in adjusting  and risk  management  fees reflects a 31%
increase  to  $598,000  in  the  current  period  compared  to  $457,000  in the
comparable  period of the prior  year.  The  increase  reflects  a  $120,000  in
revenues  as a result of the  acquisition  of the  operations  of the  Company's
former Tucson licensee on August 1, 1995 as well as an increase in the demand of
claims services by the Company's clients.

The Company's  revenues from  continuing  licensee and franchisee fees increased
5.4% or $260,000  from  $4,784,000 in the prior fiscal year to $5,044,000 in the
current fiscal year. A significant  factor affecting the Company's  revenue from
continuing  licensee  and  franchisee  fees  was the  termination  of one of the
Company's  licensees in California in January 1995. During the fiscal year ended
June 30, 1995 fees from this  licensee  contributed  $112,000 to the revenues of
the Company.  During fiscal 1996, the Company  granted nine new licenses  during
fiscal 1996 within the territory of this prior licensee and received  $28,000 in
continuing  licensee and  franchisee  fees from the new  licensees.  The Company
anticipates  growth in these revenues.  The increase also reflects the fact that
the  Company's  licensees and  franchisees  are  benefiting  from an increase in
claims  assignments from insurance  companies and self-insureds due to a general
increase in volume of claims,  and, to a greater degree,  the indicated increase
reflects the effect of new licensees  and  franchisees  and rate  increases as a
result of inflation.

The Company's revenues are affected by numerous matters including the work loads
of  other  companies  and  claims  presented  by  their  clients.  The  Company,
therefore,  is unable to project its future revenues.  The Company has, however,
experienced growth in licensee and franchisee fees paid, and management believes
that the Company will  continue to realize  growth in  continuing  licensing and
franchising  fees in the future as it adds qualified  licensees and franchisees.
Additionally,  the Company  will  continue to reflect  revenue from the recently
purchased  Tucson  operation  which the Company  intends to operate as a Company
owned location.
                                     Page 10
<PAGE>
RESULTS OF OPERATIONS 1996 COMPARED TO 1995 (Continued)

COMPENSATION AND EMPLOYEE BENEFITS

Compensation and employee benefits represent  approximately 50% of the Company's
costs and expenses and are its largest  expense item.  These expenses  increased
21% or $340,000 to $1,975,000 in the current fiscal year from  $1,635,000 in the
prior fiscal year. This increase is the result of the Company hiring  additional
employees to staff the recently acquired Tucson location ($90,000) and to handle
increased work load in the corporate office ($60,000) and for cost of living and
merit raises for employees and incentive bonuses ($190,000).

EXPENSES OTHER THAN COMPENSATION AND FRINGE BENEFITS

The Company's  expenses other than compensation and employee benefits  decreased
$138,000  during the year ended June 30,  1996 as  compared to fiscal year 1995.
The principal items  affecting  these expenses are a $443,000  decrease in legal
expenses primarily related to the Company's litigation in California,  a $98,000
increase in advertising and promotion, and a $90,000 increase in office expenses
primarily related to the Tucson office.

The most  significant  item in the $98,000 increase in advertising and promotion
was  $60,000  relative  to  listings  in a  publication  directed  at the claims
industry.  This  expense  was  historically  paid in the  fourth  quarter of the
Company's fiscal year. However,  due to changes in the publisher's  printing and
billing  cycles this expense was  incurred in the second  quarter of the current
fiscal year rather than in the fourth  quarter of the fiscal year ended June 30,
1995.

OTHER INCOME

The Company's other income  decreased  $22,000 or 13% from fiscal 1995 to fiscal
1996.  The most  significant  items  related  to this  decrease  were a  $19,000
decrease in gain on disposition of equipment,  a $6,900  decrease in the sale of
computer equipment, and a decrease of $3,000 in dividends.

INCOME TAXES

Income  taxes were 38.9% of the  Company's  income  before taxes for fiscal year
1996 and 1995. The Company's income taxes have not been  significantly  affected
by any changes in the federal or state tax laws.  However,  the Company could be
affected by change in federal or state income tax rates at any time.

NET INCOME

The Company's net income  increased  $108,000 from  $1,027,000 in fiscal 1995 to
$1,135,000 in the current fiscal year, an increase of 10.5%.

RESULTS OF OPERATIONS 1995 COMPARED TO 1994

REVENUES

The Company's  revenues  increased to $5,241,000 from $4,590,000 in fiscal 1994,
resulting in a 14.2% increase when compared to the prior fiscal year.

The increase  consisted of a $72,000  increase in adjusting and risk  management
revenues and a $579,000  increase in continuing  licensee and  franchisee  fees.
Continuing  licensee and franchisee fees increased to $4,784,000 from $4,205,000
an increase of 14% from the prior fiscal year.  This increase  reflects the fact
that the Company  continued to benefit  from an increase in claims,  as insurers
and self-insureds use the Company's  licensees and franchisees to handle claims,
and the increase in Company licensees and franchisees.

The Company-owned  offices' revenues increased $71,859 from the prior year. This
increase is partially due to an increase in the number of claims being  assigned
to the offices as a result of a change in staff.
                                     Page 11
<PAGE>
RESULTS OF OPERATIONS 1995 COMPARED TO 1994 (Continued)

REVENUES (Continued)

The Company's  revenues are affected by many matters such as work loads of other
companies  and claims  presented by their  clients.  The Company,  however,  saw
growth in the franchisee and licensee's fees paid, the most significant of which
are  from  offices  established  in the  preceding  fiscal  year.  Approximately
$374,000 of the $579,000 increase in continuing  licensee and franchisee fees in
fiscal  year 1995 as  compared  to fiscal  1994 was the  result of growth in the
number of licensees and franchisees.  The balance of the increase or $204,000 is
the result of the judgement  rendered on June 19, 1995 in the Company's  lawsuit
in California with a former licensee for unpaid licensee fees.

COMPENSATION AND FRINGE BENEFITS

The  most  significant  of the  Company's  expenses  are  those  related  to the
compensation  of its employees.  The Company's  compensation  expense  increased
$110,000  in fiscal 1995 when  compared to fiscal  1994.  This  represents  a 7%
increase  in  overall  cost  due to the  inflation  and  merit  raises  given to
employees and an additional  employee hired to handle increased work load in the
corporate office.

EXPENSES OTHER THAN COMPENSATION AND FRINGE BENEFITS

The Company's  expenses other than  compensation  and fringe benefits  increased
$549,000 from fiscal 1994 to fiscal 1995. The most  significant  items affecting
these  expenses were a $624,000  increase in legal fees, a $140,000  decrease in
expenses  related to the Company's London  operations and a $50,000  advertising
item that was  incurred in fiscal  1994 and not  incurred  in fiscal  1995.  The
$624,000 increase in legal fees is a result of the lawsuit filed by a now former
licensee for which the Company received a Summary Judgement in its favor on June
19, 1995. The $140,000  reduction in expenses related to the London franchise is
a  result  of the  expiration  of  the  Company's  agreement  to  subsidize  the
franchisee  effective  June 30, 1994.  The $50,000  decrease in  advertising  is
principally  related to the Company's listings in a publication  directed at the
claims industry. This expense was historically paid in the fourth quarter of the
Company's fiscal year. However,  due to changes in the publisher's  printing and
billing  cycles,  this expense was not incurred in fiscal 1995, but was incurred
in the second  quarter of the fiscal year ended June 30, 1996.  No other item of
expense  had a  significant  affect  on the  increase  in  expenses  other  than
compensation and fringe benefits.

OTHER INCOME

The Company's other income  increased  $67,000 or 62% from fiscal 1994 to fiscal
1995.  The most  significant  items  related  to this  increase  were a  $36,000
increase in interest  income,  an $8,000  increase in dividend income related to
the Company's  investments and a $19,000 gain on the sale of fixed assets. These
increases  were  largely the result of increased  interest  rates as well as the
increase in funds for investment generated by the Company's operations.

INCOME TAXES

Income taxes were 38.9% of the Company's income before taxes for the 1995 fiscal
year, an increase from 37.1% in fiscal 1994. The Company's income taxes were not
significantly affected by any changes in the federal and state tax laws.

NET INCOME

The  Company's  net income  increased  $9,000 from  $1,018,000 in fiscal 1994 to
$1,027,000 in fiscal 1995, an increase of .9%.

Item 8 - Financial Statements and Supplementary Data
- ----------------------------------------------------

Reference is made to the Consolidated  Financial  Statements,  the Notes thereto
and Report of Independent Public  Accountants  thereon commencing at page F-1 of
this Report,  which  Consolidated  Financial  Statements,  Notes and Reports are
incorporated herein by reference.

Item 9 - Changes in and Disagreements With Accountants on
- ---------------------------------------------------------
            Accounting and Financial Disclosures
            ------------------------------------

            Not applicable.
                                     Page 12
<PAGE>
                                    PART III
                                    --------

Item 10 - Directors and Executive Officers of the Registrant
- ------------------------------------------------------------
<TABLE>
<CAPTION>
                                                                                                       Served as Director
                                                                                                       Since Year Listed
Name/Title                          Business Experience                                     Age        Below (1)
- ----------                          -------------------                                     ---        ------------------
<S>                                 <C>                                                     <C>                <C> 
Patric R. Greer                     Mr. Greer is a certified public                         41                 1994
Director, Controller                accountant and has been with the
                                    Company as the Controller since 1985.
                                    Mr. Greer was appointed a Director of
                                    the Company in October 1994.  Mr.
                                    Greer graduated from Northern Arizona
                                    University with a degree in accounting.
                                    An employment agreement between
                                    Mr. Greer and the Company provides
                                    that Mr. Greer will be Controller of the
                                    Company through June 30, 2000.

George M. Hill                      Mr. Hill has been associated with the                   88                 1978
Director,                           Company in an advisory capacity for
Vice President,                     more than 25 years, has been a Vice
Assistant                           President of the Company since 1985
Secretary                           and has been the Assistant Secretary of
                                    the Company since 1990.  He has been
                                    a senior partner in the Phoenix law firm
                                    of Hill & Savoy for over 30 years.  Mr.
                                    Hill is a Director and Secretary of
                                    National Car Rental, Phoenix, Denver
                                    and Colorado Springs, and Director and
                                    Vice President of Precise Metal Products
                                    Co., Phoenix and Salt Lake City.

Francis J. LaPallo                  Mr. LaPallo joined the Company on June 24,              48                 1996
Director,                           1996.  From 1977 until joining the Company
Executive Vice President            he practiced law in Maryland, the District of
                                    Columbia  and  California.  From 1990  until
                                    joining  the  Company he was a partner  with
                                    the law firm of Manatt, Phelps & Phillips in
                                    Los Angles,  California.  He represented the
                                    Company in various  legal  matters from 1994
                                    until  joining the  Company.  An  employment
                                    agreement   between   the  Company  and  Mr.
                                    LaPallo provides that Mr. LaPallo will be an
                                    executive  officer  of the  Company  through
                                    June 30, 2001.

Louis T. Mastos                     Mr. Mastos has been the President of                    75                 1978
Director                            Louis T. Mastos & Associates, Inc.,
                                    a managing  general  agency located in Reno,
                                    Nevada,  since 1971. He is past President of
                                    the American Association of Managing General
                                    Agents. He was the Insurance Commissioner of
                                    the State of Nevada from 1965 to 1971.
</TABLE>
                                     Page 13
<PAGE>
Item 10 - Directors and Executive Officers of the Registrant (Continued)
- ------------------------------------------------------------------------
<TABLE>
<CAPTION>
                                                                                                       Served as Director
                                                                                                       Since Year Listed
Name/Title                          Business Experience                                     Age        Below (1)
- ----------                          -------------------                                     ---        ------------------
<S>                                 <C>                                                     <C>                <C> 
James S. Rocke                      Mr. Rocke has been employed by the                      28                 1993
Director,                           Company since 1982 and currently is
Secretary/Treasurer                 an adjuster in the Company's Phoenix
                                    office.  Mr. Rocke was elected
                                    secretary/treasurer of the Company in
                                    1993.  Mr. Rocke graduated from
                                    Arizona State University in 1991
                                    with a B.S. degree in Finance.  Mr.
                                    Rocke is the son of William J. Rocke.

William J. Rocke                    Mr. Rocke is the founder of the Company                 72                 1975
Director, Chairman of               and has served as an Executive Officer of the
the Board, Chief                    the Company and its predecessor entities since
Executive Officer                   1957.  Mr. Rocke has been in the insurance
                                    adjusting business since 1952.  He has a law
                                    degree from the University of Denver and is a
                                    member of the Colorado Bar Association.
                                    The employment agreement between Mr.
                                    Rocke and the Company provides that Mr.
                                    Rocke will be the Chief Executive Officer
                                    of the Company through June 30, 2000.
                                    Mr. Rocke is the father of James S. Rocke.

Jean E. Ryberg                      Mrs. Ryberg has been employed by the                    64                 1975
Director,                           Company and its predecessors since 1962.
President                           She has  held  several  positions  with  the
                                    Company  and has been the  President  of the
                                    Company  since  1993.  She also  manages the
                                    Company's   insurance   adjusting  and  risk
                                    management  operations in Phoenix,  Arizona.
                                    The employment agreement between Mrs. Ryberg
                                    and the Company  provides  that Mrs.  Ryberg
                                    will be an executive  officer of the Company
                                    through June 30, 2000.

Merlin J. Schumann                  Mr. Schumann has been a certified public                52                 1984
Director                            accountant with the firm of Murray &
                                    Murray, P.C., located in Phoenix,
                                    Arizona, for over 20 years.  Since
                                    December, 1990, Mr. Schumann has also
                                    held the position of General  Securities
                                    Representative with H. D. Vest Investment
                                    Securities, Inc., a stock brokerage and
                                    investment counseling firm located in
                                    Irving, Texas.

William W. Strawther, Jr.           Mr. Strawther was the President and                     70                 1978
Director, Vice Chairman             principal shareholder of Continental
of the Board                        American Securities, Inc., located in
                                    Phoenix,  Arizona from 1970 through 1982. He
                                    is a former member of the National  Board of
                                    Governors  of the  National  Association  of
                                    Securities  Dealers,  Inc.  He has  been  an
                                    independent business consultant since 1982.
</TABLE>
                                     Page 14
<PAGE>
Item 10 - Directors and Executive Officers of the Registrant (Continued)
- ------------------------------------------------------------------------
<TABLE>
<CAPTION>
                                                                                                       Served as Director
                                                                                                       Since Year Listed
Name/Title                          Business Experience                                     Age        Below (1)
- ----------                          -------------------                                     ---        ---------
<S>                                 <C>                                                     <C>                <C> 
R. Scott Younker                    Mr. Younker has been a licensee of                      60                 1992
Director                            the Company in Prescott, Arizona since 1979.
                                    He  has  been   engaged  in  the   insurance
                                    adjusting business for 32 years.
</TABLE>
(1)  Term will continue through October 11, 1996.

Based  solely on a review of the copies of such forms  received  by the  Company
during the fiscal year ended June 30, 1996, and written  representations that no
other reports were required,  the Company  believes that each person who, at any
time during such fiscal year,  was a director,  officer or  beneficial  owner of
more than 10% of the  Company's  Common Stock  complied  with all Section  16(a)
filing requirements during such fiscal year.

Item 11 - Executive Compensation
- --------------------------------

The following table sets forth certain  information  concerning the compensation
paid by the  Company  during  its year  ended  June 30,  1996 to each  executive
officer whose aggregate compensation exceeded $100,000.

<TABLE>
<CAPTION>
                                                          Summary Compensation Table
                                     --------------------------------------------------------------
         a                             b             c                 d                  e                      i
- ---------------------------          ----         ---------         --------         -------------          ------------
                                                                                      Other Annual            All Other
                                                                                      Compensation          Compensation
Name and Principal Position          Year         Salary ($)        Bonus ($)           ($) (2)                ($) (3)
- -------------------------------------------------------------------------------------------------------------------------

<S>                                  <C>           <C>               <C>                    <C>                <C>   
William J. Rocke, CEO,               1996          225,000           71,981                 --                 22,719
Chairman, Director                   1995          206,636           50,000                 --                 23,670
                                     1994          196,796           50,000                 --                 32,250

Jean E. Ryberg,                      1996          160,000           71,981                 --                 29,266
President, Director                  1995          145,861           50,000                 --                 29,168
                                     1994          138,915           50,000                 --                 32,250

Patric R. Greer                      1996           90,000           11,224                 --                 17,364
Controller, Director                 1995           68,116           12,703                 --                 14,756
                                     1994           65,075            5,414                 --                 11,205
</TABLE>

(1)  Columns  f, g and h have  been  omitted  as  there  has  been no long  term
     compensation  awarded to, earned by or paid to any of the named  executives
     in any fiscal year covered by these columns.

(2)  No  perquisites  were  received by any person named above  greater than the
     lesser of $50,000 or 10% of salary plus bonus.

(3)  "All Other Compensation"  includes (i) directors fees of $2,250, $3,000 and
     $2,250 for Mr. Rocke in years ended June 30, 1996,  1995 and 1994;  $3,000,
     $3,000  and $2,250 for years  ended June 30,  1996,  1995 and 1994 for Mrs.
     Ryberg and $3,000 in fiscal 1996 and $2,250 in fiscal  1995 for Mr.  Greer;
     (ii) profit sharing contributions of $20,469, $20,670 and $30,000 for years
     ended June 30,  1996,  1995 and 1994 for Mr.  Rocke;  $26,266,  $26,168 and
     $30,000  for year  ended  June  30,  1996,  1995 and 1994 for Mrs.  Ryberg;
     $14,364,  $12,506 and $11,205 for Mr.  Greer for years ended June 30, 1996,
     1995 and 1994, respectively.
                                     Page 15
<PAGE>
Item 11 - Executive Compensation (Continued)
- --------------------------------------------

Option/SAR Exercises and Holdings
- ---------------------------------

During 1996 the Company did not grant any stock options.

The  following  table shows Company  stock  options that were  exercised  during
fiscal 1996 and the number of shares and value of grants  outstanding as of June
30, 1996 for each Named Executive.

  AGGREGATED OPTION/SAR EXERCISES IN FISCAL 1996 AND YEAR-END OPTION/SAR VALUES
<TABLE>
<CAPTION>
                                                                   Number of Securities        Value of Unexercised,
                                                                  Underlying Unexercised      In-The-Money Options/SARs
                                                                Options/SARs at 6/30/96 (#)      at 6/30/96 ($)(a)
                               Shares                           ---------------------------   ---------------------------
                              Acquired          Value
          Name              on Exercise (#)    Realized ($)     Exercisable  Unexercisable  Exercisable     Unexercisable
- -----------------------    ----------------  ----------------------------------------------------------------------------

<S>                               <C>              <C>            <C>               <C>         <C>               <C>
William J. Rocke                  --               --             48,654            --          5,430             --

Jean E. Ryberg                    --               --             51,347            --         10,859             --

Patric R. Greer                   --               --             51,346            --         10,859             --
</TABLE>
(a)   Value of unexercised,  in-the-money Company options based on a fair market
      value of the  Company's  common  stock of $3.00  per  share as of June 30,
      1996.

Directors Compensation
- ----------------------

     Each director,  including  employees of the Company, is paid $750 per Board
meeting attended.  During fiscal 1996, each director,  except for Mr. William J.
Rocke,  received $3,000 for attendance at Board  meetings.  Mr. William J. Rocke
received $2,250 for attendance at Board Meetings.

Employment Agreements
- ---------------------

     The Company has entered into  employment  agreements  with Mr. Rocke,  Mrs.
Ryberg,  Mr. Greer and Mr. LaPallo each for five-year terms.  Mr. Rocke's,  Mrs.
Ryberg's and Mr. Greer's  agreements were effective July 1, 1995 and expire June
30, 2000. Mr. LaPallo's agreement is effective July 1, 1996 and expires June 30,
2001.

     Mr. Rocke's agreement provides for an annual salary of $225,000 with annual
cost of living  increases  based upon the U.S.  Department  of  Labor's  cost of
living index,  plus a bonus of three percent (3%) of the Company's income before
taxes and bonuses and 5% of the increase in the  Company's  income  before taxes
and bonuses from the prior year.

     Mrs.  Ryberg's  agreement  provides for an annual  salary of $160,000  with
annual cost of living  increases based upon the U.S.  Department of Labor's cost
of living  index,  plus a bonus of three  percent (3%) of the  Company's  income
before taxes and bonuses and 5% of the increase in the  Company's  income before
taxes and bonuses from the prior year.

     Mr. Greer's agreement  provides for an annual salary of $90,000 with annual
cost of living  increases  based upon the U.S.  Department  of  Labor's  cost of
living  index,  plus a bonus of .5% of the  Company's  income  before  taxes and
bonuses  in year 1 and 1% in year  two and  1.5% in years 3 and 4 and .5% of the
increase in the Company's income before taxes and bonuses from the prior year in
year one and increasing .5% annually to 2.5% in year five of the agreement.

     Mr.  LaPallo's  agreement  provides for an annual  salary of $180,000  with
annual cost of living  increases based upon the U.S.  Department of Labor's cost
of living index for the first two years.  For the  remaining  three  years,  the
agreement  provides for an annual  salary of $150,000 with annual cost of living
increases based upon the U.S. Department of Labor's cost of living index, plus a
bonus of three percent (3%) of the Company's income before taxes and bonuses and
3% of the  increase in the  Company's  income  before taxes and bonuses from the
prior year. In  connection  with the Company's  employment of Mr.  LaPallo,  the
Company sold Mr.  LaPallo 20,000 shares of common stock from the treasury for an
aggregate of $ 55,547.
                                    Page 16
<PAGE>
Item 12 - Security Ownership of Certain Beneficial Owners and Management
- ------------------------------------------------------------------------
<TABLE>
<CAPTION>
Name and Address                                                   Amount of Beneficial Ownership
- -------------------------------------------------                  ------------------------------
                                                                   Common Stock $.01 Par Value
                                                                   ---------------------------
                                                                   Number of Shares (1)  Percent (2)
                                                                   --------------------  -----------
<S>                                                                       <C>                 <C>  
Patric R. Greer and Nancy S. Greer, his wife (3)                          66,316              1.42%

George M. Hill (4)                                                       153,565              3.32%

Francis J. LaPallo and Wendy J. Harrison, his wife                        20,000              *

Louis T. Mastos and Eva B. Mastos, his wife (5)                          208,703              4.52%

William J. Rocke and Garnet Rocke, his wife (6)                          446,268              9.56%
P. O. Box 7641
Phoenix, Arizona  85011

James S. Rocke (7)                                                       469,803             10.06%
P. O. Box 7641
Phoenix, Arizona  85011

Jean E. Ryberg (8)                                                       160,589              3.44%

Merlin J. Schumann and Donna L. Schumann, his wife                        20,114              *

William W. Strawther, Jr. and Marjorie A. Strawther,
 his wife (9)                                                            442,138              9.57%
7108 North 15th Street
Phoenix, Arizona  85020

R. Scott Younker and Sandra L. Younker, his wife                          93,469              2.02%

All officers and directors as a group
     (ten persons) (10)                                                1,790,965             37.16%
</TABLE>
- ----------------------------------------
*Less than 1%

(1)  The number of shares shown in the table,  including the notes thereto, have
     been rounded to the nearest whole share. Includes, when applicable,  shares
     owned of record by such  person's  minor  children  and spouse and by other
     related  individuals  and  entities  over whose shares of Common Stock such
     person has custody,  voting control or power of disposition.  Also includes
     shares of Common Stock that the identified  person had the right to acquire
     within 60 days of August 1, 1996 by the exercise of stock options.

(2)  The  percentages  shown include the shares of Common Stock which the person
     will  have the right to  acquire  within  60 days of  August  1,  1996.  In
     calculating  the percentage of ownership,  all shares of Common Stock which
     the  identified  person  will have the right to  acquire  within 60 days of
     August 1, 1996 are deemed to be  outstanding  for the purpose of  computing
     the percentage of the shares of Common Stock owned by such person,  but are
     not deemed to be outstanding for the purpose of computing the percentage of
     shares of common stock owned by any other stockholders.

(3)  Includes 51,346 shares subject to a currently  exercisable stock options at
     an average of $3.2829 per share.

(4)  Excludes  50,000 shares held by Nell S. Hill,  Mr. Hill's wife, and 131,693
     shares held by Mr. Hill's  children and  grandchildren,  in which shares he
     disclaims any beneficial interest.

(5)   Includes 183,180 shares which are held in a trust under an agreement dated
      February  10,  1981,  in which Mr. and Mrs.  Mastos hold equal  beneficial
      interests,  and  25,523  shares  which are held by the  Louis T.  Mastos &
      Associates,  Inc.  Employees Profit Sharing Plan, of which he is a trustee
      and the majority beneficial owner.
                                     Page 17
<PAGE>
Item 12 - Security Ownership of Certain Beneficial Owners and Management 
- ------------------------------------------------------------------------ 
          (continued)
          -----------

(6)   Includes 290,000 shares held by Old Frontier Investment, Inc., of Arizona,
      of which Mr. Rocke holds 51% of the  outstanding  stock.  Includes  48,654
      shares  subject to a currently  exercisable  stock  options at $3.2829 per
      share.

(7)  Includes 290,000 shares held by Old Frontier Investment, Inc. of Arizona of
     which Mr. Rocke holds 49% of the outstanding stock.  Includes 48,653 shares
     subject to a currently  exercisable  stock options at an average of $3.2829
     per share.

(8)  Includes 51,347 shares subject to a currently  exercisable stock options at
     an average of $3.005 per share.

(9)  Held as trustees under Trust  Agreement,  dated June 7, 1989,  establishing
     the William W.  Strawther,  Jr. and Marjorie A. Strawther  Living Trust, of
     which Mr. and Mrs.  Strawther are  beneficiaries.  Excludes an aggregate of
     200,000 shares beneficially owned by Mr. and Mrs. Strawther's son, in which
     shares Mr. and Mrs. Strawther disclaim any beneficial interest.

(10) Excludes all duplicate reporting of holdings.


To the best of knowledge of the Company,  no person or groups of persons,  other
than  officers  and  directors,  beneficially  own more than five percent of the
Frontier Adjusters of America,  Inc. Common Stock (based upon present records of
the transfer agent).

Item 13 - Certain Relationships and Related Transactions
- --------------------------------------------------------

      Old Frontier  Investment,  Inc. of Arizona,  of which William J. Rocke and
Garnet Rocke, his wife, are owners of 51% of the issued and outstanding stock of
said  corporation  and James S. Rocke owns the remaining 49%, has entered into a
license agreement with the Company pursuant to which it operates, under standard
terms and  conditions,  an  insurance  adjusting  and risk  management  business
located in  Scottsdale,  Arizona,  and is paid a 5%  royalty  on gross  revenues
derived from services  provided by others in certain  other  Arizona  cities and
towns.  The Company paid that  corporation  $15,910  during  fiscal year 1996 in
connection with such 5% royalty agreement.

      George M. Hill,  Vice  President  and  Director  of the  Company,  acts as
General  Counsel to the Company.  During the fiscal year 1996,  the Company paid
Mr.  Hill  $90,376  for  services  rendered  and  disbursements.  Such fees will
continue to accrue,  pursuant to a retainer agreement, at the rate of $6,650 per
month effective September 1, 1995.

      The Company paid its Vice Chairman,  William W.  Strawther,  Jr.,  $20,000
during fiscal year 1995 for business and financial consulting services.

      The Company believes that the cost to the Company for all of the foregoing
were and are  competitive  with  charges for  similar  services  and  facilities
available from third parties.
                                     Page 18
<PAGE>
                                     PART IV
                                     -------


Item 14 - Exhibits, Financial Statement Schedules and Reports on Form 8-K
- -------------------------------------------------------------------------

(a) (1) Financial Statements

        The following Financial Statements are included at page F-1:

             Report of Independent Certified Public Accountants

             Consolidated Balance Sheets - June 30, 1996 and 1995

             Consolidated Statements of Income for the Years Ended June 30,
             1996, 1995 and 1994

             Consolidated  Statements of Cash Flows for the Years Ended June 30,
             1996, 1995 and 1994

             Consolidated Statements of Stockholders' Equity for the Years Ended
             June 30, 1996, 1995 and 1994

             Notes to  Consolidated  Financial  Statements - June 30, 1996, 1995
             and 1994

(a) (2) Financial Statement Schedules

        Schedule
        Number
        ------

            II      Valuation and Qualifying Accounts Years Ended June 30, 1996,
                    1995 and 1994

                    Schedules I through XIV not listed  above have been  omitted
                    because they are not applicable or the required  information
                    is  included in the  consolidated  financial  statements  or
                    notes thereto.

(a) (3)  Exhibits filed with this report.
                                     Page 19
<PAGE>
                                  EXHIBIT LIST
                                  ------------
<TABLE>
<CAPTION>
Exhibit No.                                                  Description of Exhibit
- -----------                                                  ----------------------

<S>                             <C>
    3(a)                        Articles of Incorporation of Frontier Adjusters of America, Inc.*

    3(b)                        By-Laws of Frontier Adjusters of America, Inc.**

   10(a)                        Frontier Adjusters of America, Inc. Incentive Stock Option Plan*

   10(b)                        Profit Sharing Plan, as amended***

   10(c)                        Employment Agreement, dated August 10, 1995 between the Registrant and
                                William J. Rocke***

   10(d)                        Employment Agreement, dated August 10, 1995 between the Registrant and
                                Jean E. Ryberg***

   10(e)                        Incentive Stock Option Plan, dated October 10, 1987*

   10(f)                        Form of Franchise Agreement between the Registrant and franchisees*

   10(g)                        Form of License Agreement between the Registrant and licensees*

   10(h)                        Agreement, dated June 1, 1990, between the Registrant and Scottsdale
                                Insurance Company*

   10(i)                        Form of Software Purchase Agreement and Order Form*

   10(j)                        Frontier Adjusters of America, Inc., Stock Option Plan, dated May 21, 1996

   10(k)                        Employment Agreement, dated April 23, 1996, between the Registrant and
                                Francis J. LaPallo

      21                        List of Subsidiaries of Frontier Adjusters of America, Inc.

      23                        Consent of McGladrey & Pullen, LLP
</TABLE>


       *   Incorporated by reference to the Registrant's  Form S-2 filed July 9,
           1991

      **   Incorporated by reference to the Registrant's  Form 10-K for the year
           ended June 30, 1993

     ***   Incorporated by reference to the Registrant's  Form 10-K for the year
           ended June 30, 1995

(b)        The  Company  filed no  reports on Form 8-K with the  Securities  and
           Exchange  Commission  during the last quarter of the fiscal year June
           30, 1996
                                     Page 20
<PAGE>
                                   SIGNATURES
                                   ----------


Pursuant to the  requirements of Section 13 or 15(d) of the Securities  Exchange
Act of 1934,  the  Registrant  has duly  caused  this report to be signed on its
behalf by the undersigned, thereunto duly authorized.

                       FRONTIER ADJUSTERS OF AMERICA, INC.


/s/ William J. Rocke                                                     
- ---------------------------------------------------  ---------------------------
William J. Rocke (Chief Executive Officer, Chairman  Jean E. Ryberg, (President)
of the Board, Principal Financial Officer)

     August 19, 1996                                                     
- ---------------------------------------------------  ---------------------------


Pursuant to the requirements of the Securities Exchange Act of 1934, this report
has been signed below by the following  persons on behalf of the  Registrant and
in the capacities and on the dates included:


/s/ William J. Rocke                                           August 19, 1996
- ---------------------------------------------------         --------------------
William J. Rocke, Director


/s/ Jean E. Ryberg                                             August 19, 1996
- ---------------------------------------------------         --------------------
Jean E. Ryberg, Director


/s/ Francis J. LaPallo                                         August 19, 1996
- ---------------------------------------------------         --------------------
Francis J. LaPallo, Exec. V.P., Director


/s/ George M. Hill                                             August 19, 1996
- ---------------------------------------------------         --------------------
George M. Hill, V.P., Director


/s/ James S. Rocke                                             August 19, 1996
- ---------------------------------------------------         --------------------
James S. Rocke, Secretary/Treasurer, Director


/s/  Merlin J. Schumann                                        August 19, 1996
- ---------------------------------------------------         --------------------
Merlin J. Schumann, Director


/s/ William W. Strawther, Jr.                                  August 19, 1996
- ---------------------------------------------------         --------------------
William W. Strawther, Jr., Director


/s/ Lou Mastos                                                 August 19, 1996
- ---------------------------------------------------         --------------------
Lou Mastos, Director


/s/ R. Scott Younker                                           August 19, 1996
- ---------------------------------------------------         --------------------
R. Scott Younker, Director


/s/ Patric R. Greer                                            August 19, 1996
- ---------------------------------------------------         --------------------
Patric R. Greer, Controller
                                     Page 21
<PAGE>
                       FRONTIER ADJUSTERS OF AMERICA, INC.
                                AND SUBSIDIARIES

                   INDEX TO CONSOLIDATED FINANCIAL STATEMENTS
<TABLE>
<CAPTION>
<S>                                                                                                 <C>

    Report of Independent Certified Public Accountants                                              F-2

    Consolidated Balance Sheets - June 30, 1996 and 1995                                            F-3

    Consolidated Statements of Income for the Years Ended June 30,
    1996, 1995 and 1994                                                                             F-4

    Consolidated Statements of Cash Flows for the Years Ended June 30, 1996,
    1995 and 1994                                                                                   F-5

    Consolidated Statements of Stockholders' Equity for the Years Ended June 30,
    1996, 1995 and 1994                                                                             F-6

    Notes to Consolidated Financial Statements - June 30, 1996, 1995 and 1994                       F-7



    Supplementary Schedule                                                                          F-16

    Schedule II - Valuation and Qualifying Accounts Years Ended
    June 30, 1996, 1995 and 1994                                                                    F-17
</TABLE>
                                       F-1
<PAGE>
                          INDEPENDENT AUDITOR'S REPORT



To the Board of Directors
Frontier Adjusters of America, Inc.
Phoenix, Arizona

We have  audited  the  accompanying  consolidated  balance  sheets  of  Frontier
Adjusters of America,  Inc. and  Subsidiaries  as of June 30, 1996 and 1995, and
the related  consolidated  statements of income,  cash flows, and  stockholders'
equity for each of the three  years in the period  ended  June 30,  1996.  These
financial  statements are the  responsibility of the Company's  management.  Our
responsibility  is to express an opinion on these financial  statements based on
our audits.

We  conducted  our  audits  in  accordance  with  generally   accepted  auditing
standards.  These standards require that we plan and perform the audit to obtain
reasonable assurance about whether the financial statements are free of material
misstatement.  An audit includes examining, on a test basis, evidence supporting
the amounts and disclosures in the financial statements.  An audit also includes
assessing the  accounting  principles  used and  significant  estimates  made by
management,  as well as evaluating the overall financial statement presentation.
We believe that our audits provide a reasonable basis for our opinion.

In our opinion, the consolidated  financial statements referred to above present
fairly, in all material  respects,  the financial position of Frontier Adjusters
of America,  Inc. and Subsidiaries as of June 30, 1996 and 1995, and the results
of their  operations  and their  cash  flows for each of the three  years in the
period ended June 30, 1995, in conformity  with  generally  accepted  accounting
principles.

Our  audits  were  made for the  purpose  of  forming  an  opinion  on the basic
financial  statements taken as a whole. The financial  statement Schedule II for
the years ended June 30, 1996,  1995 and 1994 included on page F-17 of this form
10-K is presented  for purposes of complying  with the  Securities  and Exchange
Commission's  rules and are not part of the  basic  financial  statements.  This
schedule has been subjected to the auditing  procedures  applied in the audit of
the basic financial statements and, in our opinion, fairly state in all material
respects the  financial  data required to be set forth herein in relation to the
basic financial data taken as a whole.





McGLADREY & PULLEN, LLP



Phoenix, Arizona
August 1, 1996
                                       F-2
<PAGE>
CONSOLIDATED BALANCE SHEETS

Frontier Adjusters of America, Inc. and Subsidiaries
<TABLE>
<CAPTION>
June 30,                                                                             1996                         1995
- ------------------------------------------------------------------------------------------------------------------------
<S>                                                                              <C>                          <C>       
ASSETS
CURRENT ASSETS
 Cash and cash equivalents                                                       $  534,540                   $  358,960
 Securities available for sale (Note 6)                                           1,249,463                    1,255,627
 Current portion of advances to licensees and franchisees (Note 4)                  794,561                      706,739
 Receivables net (Note 3)                                                           754,624                      925,667
 Unbilled adjusting fees                                                             16,100                       14,225
 Prepaid expenses                                                                   288,893                      258,165
 Deferred income taxes (Note 9)                                                     143,351                      101,109
                                                                                ----------------------------------------
         TOTAL CURRENT ASSETS                                                     3,781,532                    3,620,492
                                                                                ----------------------------------------
PROPERTY AND EQUIPMENT, at cost, less accumulated
 depreciation and amortization (Note 5)                                           1,554,401                    1,484,545
                                                                                ----------------------------------------

OTHER ASSETS
 Held to maturity investments (Note 6)                                              750,730                      764,090
 Advances to licensees and franchisees, net of current portion (Note 4)             327,000                      302,000
 Licenses and franchises, net of accumulated amortization of
  $138,816 in 1996 and $63,284 in 1995                                              298,177                      214,628
 Cost of subsidiary in excess of net identifiable assets acquired, net of
  accumulated amortization of $172,196 in 1995 and $169,885 in 1994                  39,309                       41,621
 Receivable from licensee                                                                --                       50,762
 Other                                                                              124,603                      118,912
                                                                                ----------------------------------------
                                                                                  1,539,819                    1,492,013
                                                                                ----------------------------------------
         TOTAL ASSETS                                                            $6,875,752                   $6,597,050
                                                                                ========================================

LIABILITIES AND STOCKHOLDERS' EQUITY
CURRENT LIABILITIES
 Accounts payable                                                                $   11,666                  $    12,669
 Accrued expenses                                                                   238,215                      297,973
 Income taxes payable                                                                57,305                       64,720
 Licensees' and franchisees' remittance payable                                     135,518                      221,620
 Current portion of long term liability (Note 7)                                     24,672                       22,951
 Other                                                                              117,594                       53,811
                                                                                ----------------------------------------
         TOTAL CURRENT LIABILITIES                                                  584,970                      673,744
                                                                                ----------------------------------------
LONG TERM LIABILITY (Note 7)                                                         59,983                       84,655
                                                                                ----------------------------------------
COMMITMENTS AND CONTINGENCIES (Note 13)                                                  --                           --
STOCKHOLDERS' EQUITY
 Common stock, authorized 100,000,000 shares, par value $.01,
  issued 4,782,010 shares                                                            47,820                       47,820
 Additional contributed capital                                                   2,148,470                    2,148,470
 Retained earnings                                                                4,526,419                    4,042,588
                                                                                ----------------------------------------
                                                                                  6,722,709                    6,238,878
 Add (deduct):
  Treasury stock 162,352 shares in 1996: 141,112 shares in 1995                    (485,219)                    (414,869)
  Other                                                                              (6,691)                      14,642
                                                                                ----------------------------------------
         TOTAL STOCKHOLDERS' EQUITY                                               6,230,799                    5,838,651
                                                                                ----------------------------------------
         TOTAL LIABILITIES AND STOCKHOLDERS' EQUITY                              $6,875,752                   $6,597,050
                                                                                ========================================
</TABLE>
The accompanying notes are an integral part of these statements.
                                       F-3
<PAGE>
CONSOLIDATED STATEMENTS OF INCOME

Frontier Adjusters of America, Inc. and Subsidiaries
<TABLE>
<CAPTION>
Years Ended June 30,                                   1996         1995        1994
- ----------------------------------------------------------------------------------------
<S>                                                 <C>           <C>         <C>       
REVENUES
 Continuing licensee and franchisee fees (Note 8)   $5,044,028    4,783,941   $4,205,245
 Adjusting and risk management fees                    597,956      456,884      385,025
                                                    ------------------------------------
                                                     5,641,984    5,240,825    4,590,270
                                                    ------------------------------------

COST AND EXPENSES
 Compensation and employee benefits                  1,975,028    1,635,289    1,525,217
 Office                                                372,788      308,783      266,030
 Advertising and promotion                             459,329      360,878      384,868
 Depreciation and amortization                         190,044      136,428      113,945
 Provision for doubtful accounts                       151,847      169,640      148,017
 Other                                                 791,299    1,127,138      641,434
                                                    ------------------------------------
                                                     3,940,335    3,738,156    3,079,511
                                                    ------------------------------------
       INCOME FROM OPERATIONS                        1,701,649    1,502,669    1,510,759
                                                    ------------------------------------

OTHER INCOME
 Interest income                                       144,677      134,136       98,150
 Disposition of investments                                 --           --        1,700
 Gain on sale of licensee                                5,000           --           --
 Gain on disposition of equipment                           --       19,416          525
 Other                                                   4,498       22,867        8,706
                                                    ------------------------------------
        TOTAL OTHER INCOME                             154,175      176,419      109,081
                                                    ------------------------------------
        INCOME BEFORE INCOME TAXES                   1,855,824    1,679,088    1,619,840


INCOME TAXES (Note 9)                                  721,305      652,240      601,680
                                                    ------------------------------------
 NET INCOME                                         $1,134,519   $1,026,848   $1,018,160
                                                    ====================================

Earnings per common share                           $      .25   $      .22   $      .22
                                                    ====================================
Weighted average number of shares
 of common stock outstanding                         4,620,101    4,622,679    4,730,597
                                                    ====================================
</TABLE>
The accompanying notes are an integral part of these statements.
                                       F-4
<PAGE>
CONSOLIDATED STATEMENTS OF CASH FLOWS

Frontier Adjusters of America, Inc. and Subsidiaries
<TABLE>
<CAPTION>
Years Ended June 30,                                      1996          1995           1994
- -----------------------------------------------------------------------------------------------
<S>                                                   <C>            <C>            <C>        
CASH FLOWS FROM OPERATING ACTIVITIES
 Net Income                                           $ 1,134,519    $ 1,026,848    $ 1,018,160
                                                      -----------------------------------------
 Adjustments to reconcile net income to net
  cash provided by operating activities:
   Depreciation and amortization                          190,044        136,428        113,945
   Gain on sale of investments                                 --             --         (1,700)
   Gain on sale of license                                 (5,000)            --             --
   Gain on disposition of equipment                            --        (19,416)          (525)
   Allowance for doubtful accounts                        151,847        168,222        148,018
   Deferred income taxes                                  (42,242)       (47,004)       (11,120)
   Change in assets and liabilities
    (Increase) decrease in:
     Receivables                                          181,133       (282,028)      (232,130)
     Unbilled adjusting fees                               (1,875)        (2,375)         2,325
     Prepaid expenses                                     (30,728)       (31,108)        20,219
     Other                                                (50,029)       (59,522)       139,750
    Increase (decrease) in:
     Accounts payable                                      (1,003)       (33,877)        30,758
     Accrued expense                                      (59,758)       167,408         12,186
     Income taxes payable                                  (7,415)        34,647        (18,088)
     Licensees' & franchisees' remittance payable         (86,102)      (497,735)       233,387
     Other                                                 63,783        (22,657)        13,604
                                                      -----------------------------------------
     Total adjustment                                     302,655       (489,017)       450,629
                                                      -----------------------------------------
    NET CASH PROVIDED
     BY OPERATING ACTIVITIES                            1,437,174        537,831      1,468,789
                                                      -----------------------------------------
CASH FLOWS FROM INVESTING ACTIVITIES
 Capital expenditures                                    (170,057)      (127,195)       (12,083)
 Investments purchased                                 (2,970,057)    (3,968,431)    (3,543,038)
 Collection on receivable from licensee                        --          3,154         16,622
 Proceeds from disposition of equipment                        --             --            600
 Proceeds from maturity of investments                  3,000,000      4,000,000      3,106,824
 Payments on license acquisition                         (136,951)      (110,306)
 Advances to licensees' and franchisees'               (3,964,357)    (3,358,235)    (2,772,088)
 Collections of advances to licensees & franchisees     3,695,280      3,241,491      2,672,815
                                                      -----------------------------------------
  NET CASH USED IN INVESTING ACTIVITIES                  (546,142)      (319,522)      (530,348)
                                                      -----------------------------------------
CASH FLOWS FROM FINANCING ACTIVITIES
 Cash dividends                                          (647,147)      (536,454)      (519,814)
 Proceeds from sale of treasury stock                      55,547             --             --
 Common stock repurchased                                (129,438)      (136,377)      (278,492)
                                                      -----------------------------------------
  NET CASH USED IN
   FINANCING ACTIVITIES                                  (721,038)      (672,831)      (798,306)
EFFECT OF EXCHANGE RATE CHANGES
 ON CASH                                                    5,586          8,702         18,007
                                                      -----------------------------------------
NET INCREASE (DECREASE) IN CASH AND
 CASH EQUIVALENTS                                         175,580       (445,820)       158,142
CASH AND CASH EQUIVALENTS AT
 BEGINNING OF THE PERIOD                                  358,960        804,780        646,638
                                                      -----------------------------------------
CASH AND CASH EQUIVALENTS AT
 END OF THE PERIOD                                    $   534,540    $   358,960    $   804,780
                                                      =========================================
</TABLE>
The accompanying notes are an integral part of these statements.
                                       F-5
<PAGE>
CONSOLIDATED STATEMENTS OF STOCKHOLDERS' EQUITY

Frontier Adjusters of America, Inc. and Subsidiaries
<TABLE>
<CAPTION>
Years Ended June 30, 1996, 1995 and 1994
- ----------------------------------------------------------------------------------------------------------------------------------


                              Numbers of       Par Value     Additional                                  Cumulative   Unrealized
                                 Shares        of Common    Contributed     Retained       Treasury     Translation     loss on
                                 Issued          Stock        Capital       Earnings         Stock       Adjustments  Investments
- ----------------------------------------------------------------------------------------------------------------------------------

<S>               <C>           <C>           <C>            <C>           <C>            <C>            <C>         <C>     
Balance, June 30, 1993          4,782,010     $   47,820     $2,148,470    $3,053,848     $       --     $     --    $     --

 Cash dividends -
  $.11 per share                       --             --             --      (519,814)            --           --          --
 Net income                            --             --             --     1,018,160             --           --          --
 Treasury stock purchase
  91,112 shares                        --             --             --            --       (278,492)          --          --
 Foreign currency translation          --             --             --            --             --       18,007          --
- -----------------------------------------------------------------------------------------------------------------------------

Balance, June 30, 1994          4,782,010         47,820      2,148,470     3,552,194       (278,492)      18,007          --
 Cash dividends -
  $.115 per share                      --             --             --      (536,454)            --           --          --
 Net income                            --             --             --     1,026,848             --           --          --
 Treasury stock purchase
  50,000 shares                        --             --             --            --       (136,377)          --          --
 Foreign currency translation          --             --             --            --             --        8,702          --
 Unrealized loss                       --             --             --            --             --           --     (12,067)
- -----------------------------------------------------------------------------------------------------------------------------

Balance, June 30, 1995          4,782,010         47,820      2,148,470     4,042,588       (414,869)      26,709     (12,067)
 Cash dividends -
  $.14 per share                       --             --             --      (647,147)            --           --          --
 Net income                            --             --             --     1,134,519             --           --          --
 Treasury stock purchase
  41,240 shares                        --             --             --            --       (129,438)          --          --
 Treasury stock sold
  20,000 shares                        --             --             --        (3,541)        59,088           --          --
 Foreign currency translation          --             --             --            --             --        5,586          --
 Unrealized loss                       --             --             --            --             --           --     (26,919)
- -----------------------------------------------------------------------------------------------------------------------------

Balance, June 30, 1996          4,782,010     $   47,820     $2,148,470    $4,526,419     $( 485,219)    $ 32,295    $(38,986)
=============================================================================================================================
</TABLE>
The accompanying notes are an integral part of these statements.
                                       F-6
<PAGE>
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

Frontier Adjusters of America, Inc. and Subsidiaries
- --------------------------------------------------------------------------------

NOTE 1:  SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES

Principles of consolidation -- These financial  statements  include the accounts
of Frontier Adjusters of America,  Inc.  (Company) and its subsidiaries,  all of
which  are  wholly-owned.  Intercompany  accounts  and  transactions  have  been
eliminated.

Business -- The Company's operations consist of the licensing and franchising of
independent  adjusters throughout the United States and Canada and the operation
of an independent  adjusting business in Arizona and a risk management  division
out of its Phoenix and Tucson, Arizona offices. The Company grants credit to its
licensees and  franchisees,  all of whom operate within the insurance  industry.
Revenues from claims  adjusted by employees of the Company are recognized as the
services are performed;  revenues from claims adjusted by independent  licensees
and  franchisees  are  recognized  when they  become  due under the terms of the
license  and  franchise  agreements  (Note  8).  Included  in the  revenues  are
collections  received from one customer which provided the Company with revenues
representing approximately $1,047,000 or 20.8%, $1,044,000 or 21.8% and $968,000
or 23% of the  continuing  licensee and  franchisee  fees during the years ended
June 30, 1996, 1995 and 1994 respectively.  Outstanding  licensee and franchisee
fees receivable related to this customer were approximately $123,000 at June 30,
1996 and $95,000 at June 30, 1995.

Consolidated  statements  of cash  flow -- Short  term  investments  which  have
original maturities of 90 days or less are considered cash equivalents.

Cash  concentration  -- The Company  maintains  amounts on deposit in  financial
institutions in excess of federal deposit insurance limits.

Depreciation  and  amortization -- Depreciation is computed using  straight-line
and accelerated  methods over estimated useful lives,  which range from three to
ten years for all property and equipment  except the  building.  The building is
depreciated  using  the  straight-line  method  over  30  years.  The  cost of a
subsidiary in excess of net tangible  assets acquired is being amortized over 40
years.

Licenses and  franchises  -- Licenses and  franchises  represent  Company  owned
adjusting  operations and are stated at cost less amortization.  Amortization is
computed using the straight-line basis over the period of the relevant contract.

Income taxes -- Deferred income taxes result from temporary  differences between
book and tax bases of assets and  liabilities.  The  principal  sources of these
differences  are different  depreciation  rates for property and equipment,  the
difference  between the book  provision  for doubtful  accounts and the specific
charge-off  method used for income tax  purposes,  and the tax effect of the net
unrealized loss on investment.

Use of estimates in the  preparation of financial  statements -- The preparation
of  financial  statements  in  conformity  with  generally  accepted  accounting
principles requires management to make estimates and assumptions that affect the
reported amounts of assets and liabilities and disclosures of contingent  assets
and liabilities at the date of the financial statements and the reported amounts
of revenues and expenses  during the  reporting  period.  Actual  results  could
differ from those estimates.

Investments    held-to-maturity   securities   --   Securities   classified   as
held-to-maturity  are those debt  securities the Company has both the intent and
ability  to hold  to  maturity  regardless  of  changes  in  market  conditions,
liquidity needs or changes in general economic conditions.  These securities are
carried at cost adjusted for amortization of premiums and accretion of discount,
computed by the interest method over their contractual lives.

The sale of a security  within  three  months of its  maturity  date or after at
least 85 percent of the principal  outstanding  has been collected is considered
held to maturity for purposes of classification and disclosure.
                                       F-7
<PAGE>
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (CONTINUED)

Frontier Adjusters of America, Inc. and Subsidiaries
- --------------------------------------------------------------------------------

NOTE 1:  SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (Continued)

Available-for-sale securities -- Securities classified as available-for-sale are
those debt securities that the Company intends to hold for an indefinite  period
of time,  but not  necessarily  to  maturity.  Any  decision  to sell a security
classified as  available-for-sale  would be based on various factors,  including
significant  movements  in interest  rates,  changes in the  maturity mix of the
Company's  investments,  liquidity needs, and other similar factors.  Securities
available-for-sale are carried at fair value. Unrealized gains or losses, net of
the related  deferred  tax effect,  are  reported as  increases  or decreases in
stockholders' equity.  Realized gains or losses,  determined on the basis of the
cost of specific securities sold, are included in earnings.

Transfers   --   Transfers  of  debt   securities   into  the   held-to-maturity
classification from the available-for-sale classification are made at fair value
on the date of transfer.  The unrealized  holding gains or losses on the date of
transfer are retained as a separate component of stockholders' equity and in the
carrying value of the  held-to-maturity  securities.  Such amounts are amortized
over the remaining contractual lives of the securities by the interest method.

Fair value of  financial  instruments  --  Effective  July 1, 1995,  the Company
adopted  FASB  Statement  No.  107,  Disclosures  About Fair Value of  Financial
Instruments, which requires disclosure of fair value information about financial
instruments,  whether or not  recognized in the balance  sheet,  for which it is
practicable to estimate that value.

Management  uses its best judgment in estimating the fair value of the Company's
financial instruments;  however, there are inherent weaknesses in any estimation
technique.  Therefore,  for  substantially all financial  instruments,  the fair
value estimates  presented herein are not necessarily  indicative of the amounts
the  Company  could  have  realized  in a  sales  transaction  at June 30 of the
reporting  year.  The estimated fair value amounts have been measured as of June
30 of the reporting  year and have not been  reevaluated or updated for purposes
of these consolidated financial statements subsequent to that date. As such, the
estimated fair values of these financial instruments subsequent to the reporting
date may be different than the amounts reported at each year end.

The  information  in Note 6 should not be interpreted as an estimate of the fair
value of the entire Company since a fair value  calculation is only required for
a limited portion of the Company's  assets and  liabilities.  This disclosure of
fair  value  amounts  does not  include  the  fair  values  of any  intangibles,
licensees and franchisees.

The carrying amounts of all financial instruments approximate fair values.
                                       F-8
<PAGE>
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (CONTINUED)

Frontier Adjusters of America, Inc. and Subsidiaries
- --------------------------------------------------------------------------------

NOTE 1:  SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (Continued)

Accounting by Creditors for Impairment of a loan -- On July 1, 1995, the Company
adopted  Financial   Accounting   Standards  Board  (FASB)  Statement  No.  114,
Accounting by Creditors for  Impairment of a Loan, as amended by FASB  Statement
No. 118,  Accounting by Creditors for Impairment of a Loan - Income  Recognition
and Disclosures.  There was no effect on the Company's financial  statements for
this  change,  which  generally  requires  impaired  loans to be measured on the
present value of expected future cash flows  discounted at the loan's  effective
interest rate, or as an expedient at the loan's  observable  market price or the
fair value of the  collateral  if the loan is  collateral  dependent.  A loan is
impaired  when it is  probable  the  creditor  will be  unable  to  collect  all
contractual  principal and interest payments due in accordance with the terms of
the loan agreement.

Accounting  for  Stock-Based  Compensation  - In October  1995,  the FASB issued
Statement No. 123, Accounting for Stock- Based  Compensation.  Statement No. 123
establishes   financial  accounting  and  reporting  standards  for  stock-based
compensation  plans  such as a stock  purchase  plan.  The  statement  generally
suggests, but does not require,  employee stock-based compensation  transactions
be accounted  for based on the fair value of the  consideration  received or the
fair  value  of  the  equity  instrument  issued,  whichever  is  more  reliably
measurable.  An enterprise may continue to follow the requirements of Accounting
Principles Board (APB) Opinion No. 25, which does not require compensation to be
recorded if the consideration to be received is at least equal to its fair value
of the measurable date. If an enterprise elects to follow APB Opinion No. 25, it
must  disclose the proforma  effects on net income as if the  compensation  were
measured in accordance with the guidelines of Statement No. 123. All stock based
transactions with  non-employees  must be accounted for at the fair value of the
instrument.  The  Company  has  determined  it will  continue  to follow the APB
Opinion No. 25.

Earnings per common share -- Earnings per common share are based on the weighted
average  number of shares  outstanding  during  the  year.  The  effect of stock
options  (Note 12) as common  stock  equivalents  is less than 3% dilutive  and,
therefore, is not included in the computation.

Foreign currency translation -- The functional currency of the Company's foreign
operations  is  the  applicable  local  currency.  The  foreign  currencies  are
translated to U.S.  dollars using  applicable  exchange rates at the end of each
period.  The gains or losses  resulting from such  translations  are included in
Stockholders' Equity.

Advertising expense -- Advertising expenditures are expensed when incurred.

Reclassification  -- Certain  items on the  financial  statements  for the years
ended  June 30,  1995 and 1994  have  been  reclassified,  with no effect on net
income,  to be consistent  with the  classifications  adopted for the year ended
June 30, 1996.


NOTE 2:  SUPPLEMENTAL CASH FLOW INFORMATION

                                         1996            1995            1994
                                   ------------------------------------------
Cash paid during the year:
 Interest                          $    8,056      $    6,745     $      458
 Income taxes                      $  794,454      $  668,427     $  631,141

                                       F-9
<PAGE>
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (CONTINUED)

Frontier Adjusters of America, Inc. and Subsidiaries
- --------------------------------------------------------------------------------

NOTE 2:  SUPPLEMENTAL CASH FLOW INFORMATION (Continued)

On August 1, 1995, the Company  reacquired  its Tucson,  Arizona  licensee.  The
purchase price was $139,807 gross or $116,081 net of the imputed  interest.  The
purchase price was paid as follows:

         Purchase price                                          $116,081
         Outstanding loan to licensee
          (Net of imputed interest of $22,926)                    (57,626)
         Outstanding advance to licensee                          (22,455)
                                                                 --------
         Net cash                                                $ 36,000
                                                                 ========

NOTE 3:  RECEIVABLES

Receivables consist of:
                                                          1996            1995
                                                   ---------------------------

 Accounts receivable trade                          $   65,098      $   51,955
 Licensee and franchisee fees receivable               568,216         722,122
 Errors and omissions insurance premium advanced       124,671         138,544
 Other                                                  28,139          40,546
                                                   ---------------------------
          Total receivables                            786,124         953,167
 Less allowance for doubtful accounts                   31,500          27,500
                                                   ---------------------------
                                                     $ 754,624       $ 925,667
                                                   ===========================


NOTE 4:  LONG-TERM RECEIVABLES

Long-term  receivables consist of non interest bearing advances to licensees and
franchisees  which are  repayable  in the amount  equal to a  percentage  of the
monthly  licensee  and  franchisee  revenue.  Estimated  current  and  long-term
maturities are as follows:

                                                         1996             1995
                                                   ---------------------------

 Advances to licensees and franchisees             $1,335,061       $1,204,239
 Less  allowance for doubtful advances                213,500          195,000
                                                   ---------------------------
                                                    1,121,561        1,008,739
 Less current portion                                 794,561          706,739
                                                   ---------------------------
 Long term portion                                 $  327,000       $  302,000
                                                   ===========================


NOTE 5:  PROPERTY AND EQUIPMENT

Property and equipment consist of:
                                                         1996             1995
                                                   ---------------------------

 Building and improvements                         $1,170,656       $1,127,852
 Computers and software                               373,419          300,380
 Furniture and fixtures                               268,147          251,933
 Automobiles                                          123,802           88,802
                                                   ---------------------------
                                                    1,936,024        1,768,967
 Less accumulated depreciation and amortization       881,766          784,565
                                                   ---------------------------
                                                    1,054,258          984,402
 Land                                                 500,143          500,143
                                                   ---------------------------
                                                   $1,554,401       $1,484,545
                                                   ===========================
                                      F-10
<PAGE>
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (CONTINUED)

Frontier Adjusters of America, Inc. and Subsidiaries
- --------------------------------------------------------------------------------



NOTE 6:  INVESTMENTS IN DEBT AND MARKETABLE EQUITY SECURITIES

The  following is a summary of the Company's  investment in debt and  marketable
equity securities as of June 30, 1995 and 1994:
<TABLE>
<CAPTION>

                                                      Gross         Gross       Gross
                                                    Amortized    Unrealized   Unrealized
                                                      Cost          Gains       Losses   Fair Value
                                                   -------------------------------------------------
                                                                          1996
                                                   -------------------------------------------------
<S>                                                <C>          <C>          <C>          <C>       
Available for Sale Securities
    U.S. government securities                     $  993,631   $      --    $      --    $  993,631
    Equity securities                                 294,818       37,892       76,878      255,832
                                                   -------------------------------------------------
    Total available for sale securities             1,288,449       37,892       76,878    1,249,463
Held to maturity securities
    Local government securities & other               750,730        9,300       25,834      734,196
                                                   -------------------------------------------------
                                                   $2,039,179   $   47,192   $  102,712   $1,983,659
                                                   =================================================

                                                                          1995
                                                   -------------------------------------------------
Available for sale securities
    U.S. government securities                     $  981,197   $      --    $      --    $  981,197
    Equity securities                                 286,496       10,967       23,033      274,430
                                                   -------------------------------------------------
    Total available for sale securities             1,267,693       10,967       23,033    1,255,627
Held to maturity securities
    Local government securities & other               764,090       11,794       23,994      751,890
                                                   -------------------------------------------------
                                                   $2,031,783   $   22,761   $   47,027   $2,007,517
                                                   =================================================
</TABLE>

The Company's investment in local government  securities is concentrated in Salt
River Project Agricultural  Improvement and Power District Municipal Bonds which
mature between 2006 and 2031.

The Company's investments available for sale all have contractual  maturities of
less than one year.

NOTE 7:  LONG TERM DEBT

On August 1, 1994, the Company acquired,  from a licensee,  certain rights under
his license  agreement.  Those  rights were  acquired for $25,000 cash and sixty
monthly payments of $2,500. The balance is as follows:

                                                                         1996
                                                                     ----------
             Balance Due                                             $  125,000
             Imputed interest @ 7.25%                                    40,345
                                                                     ----------
                                                                         84,655
             Less Current Portion                                        24,672
                                                                     ----------
             Long Term Portion                                       $   59,983
                                                                     ==========

Interest paid on outstanding debt amounted to $7,049 in 1996 and $6,694 in 1995.
Aggregate payments for the next five years are as follows:

             Year Ending June 30,
                                       1997                          $ 24,672
                                       1998                            26,521
                                       1999                            28,509
                                       2000                             4,953
                                                                     --------
                                                                     $ 84,655
                                      F-11
<PAGE>
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (CONTINUED)

Frontier Adjusters of America, Inc. and Subsidiaries
- --------------------------------------------------------------------------------



NOTE 8:  LICENSING AND FRANCHISING

As of June 30,  1996,  the Company has  entered  into 456 license and  franchise
agreements  with  411  entities,  operating  417  offices  with  618  advertised
locations,  whereby the Company grants exclusive ten year licenses or franchises
for the right to use the name "Frontier  Adjusters" in a particular  area. There
is no  initial  license or  franchise  fee except  where the  Company  resells a
previously  acquired  license or  franchise  in which case the Company  seeks to
recover some or all of its acquisition  cost. The Company performs  advertising,
collection and remittance  services,  and provides the licensees and franchisees
with supplies.  As compensation  for the above, the Company receives a fee based
on a percentage of the licensees' or franchisees' gross billings. Gross billings
by licensees and  franchisees  for the years ended June 30, 1996,  1995 and 1994
were approximately $46,830,000, $42,690,000 and $39,710,000, respectively.

The Company operates one business,  providing services to the insurance industry
and to  self-insureds.  The revenue and cost components along with  identifiable
assets and number of advertised locations are as follows:
<TABLE>
<CAPTION>
                                       Licensing        Adjusting      Corporate
                                           and             and            and
                                      Franchising    Risk Management      Other    Consolidated
                                       --------------------------------------------------------
<S>                                    <C>            <C>            <C>            <C>        
1996
- ----
Revenues                               $ 5,044,028    $   597,956    $       --     $ 5,641,984
Costs and expenses                       3,101,217        592,467        246,653      3,940,337
                                       --------------------------------------------------------
Income (loss) from operations          $ 1,942,811    $     5,489    $  (246,653)   $ 1,701,647
                                       ========================================================

Identifiable assets                    $ 3,553,856    $   563,204    $ 2,758,692    $ 6,875,752
                                       ========================================================

Number of advertised locations
 Beginning of year                             590             21            --             611
 Opened                                         47              1            --              48
 Closed                                        (19)            (2)           --             (21)
 Ownership changes                              --             --            --              --
                                       --------------------------------------------------------
                                               618             20            --             638
                                       ========================================================

1995
- ----
Revenues                               $ 4,783,941    $   456,884    $       --     $ 5,240,825
Cost and expenses                        3,043,680        485,739        208,737      3,738,156
                                       --------------------------------------------------------

Income (loss) from operations          $ 1,740,261    $   (28,855)   $  (208,737)   $ 1,502,669
                                       ========================================================

Identifiable assets                    $ 3,638,623    $   457,380    $ 2,501,047    $ 6,597,050
                                       ========================================================

Number of advertised locations
 Beginning of year                             569              4             --            573
 Opened                                         47             --             --             47
 Closed                                         (9)            --             --             (9)
Ownership changes                              (17)            17             --             --
                                       --------------------------------------------------------
                                               590             21             --            611
                                       ========================================================

1994
- ----
Revenues                               $ 4,205,245    $   385,025    $        --    $ 4,590,270
Costs and expenses                       2,359,352        492,512        227,647      3,079,511
                                       --------------------------------------------------------

Income (loss) from operations          $ 1,845,893    $  (107,487)   $  (227,647)   $ 1,510,759
                                       ========================================================

Identifiable assets                    $ 3,831,994    $   262,838    $ 2,396,174    $ 6,491,006
                                       ========================================================

Number of advertised locations
 Beginning of year                             541              4             --            545
 Opened                                         41             --             --             41
 Closed                                        (13)            --             --            (13)
                                       --------------------------------------------------------
                                               569              4             --            573
                                       ========================================================
</TABLE>
                                      F-12
<PAGE>
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (CONTINUED)

Frontier Adjusters of America, Inc. and Subsidiaries
- --------------------------------------------------------------------------------

NOTE 9:  INCOME TAXES

The components of the provision for income taxes are as follows:

                                         1996             1995             1994
                                    -------------------------------------------
Federal
 Current                            $ 600,407        $ 544,580        $ 499,308
 Deferred                             (34,540)         (36,491)          (9,196)
State
 Current                            $ 163,140          154,664          113,492
 Deferred                              (7,702)         (10,513)          (1,924)
                                    -------------------------------------------
   Income taxes                     $ 721,305        $ 652,240        $ 601,680
                                    ===========================================


A  reconciliation  of the  statutory  Federal  income tax rate to the  Company's
effective tax rate follows:

                                                1996         1995         1994
                                              ---------------------------------
Statutory rate                                    35.0%        35.0%       35.0%
Increase (decrease) resulting from:
 State income taxes, net                          5.5          5.7          4.5
 Non-deductible items                             1.1          1.1           .7
 Non-taxable revenues                            (1.0)        (1.0)         (.9)
 Other                                           (1.7)        (1.9)        (2.2)
                                              ---------------------------------
Effective rate                                   38.9%        38.9%        37.1%
                                              =================================


Net deferred tax assets consist of the following components at June 30, 1996 and
1995:

                                                           1996            1995
                                                      -------------------------
Deferred tax assets
  Allowance for doubtful accounts                     $  94,410       $  87,104
  Property and equipment                                 22,004          21,301
  Other                                                  26,937          12,735
Deferred tax liabilities
  Installment sale                                         --           (20,031)
                                                      -------------------------
                                                      $ 143,351       $ 101,109
                                                      =========================

The deferred tax amounts  mentioned above have been classified as current assets
in the accompanying balance sheets as of June 30, 1996 and 1995.


NOTE 10:  RELATED PARTY TRANSACTIONS

A director/officer  of the Company is a partner in a law firm that renders legal
services to the Company. The Company paid the law firm approximately  $90,500 in
fiscal  1996,  $88,500  in fiscal  1995 and  $84,600  in  fiscal  1994 for legal
services and reimbursement of expenses.


NOTE 11:  PROFIT SHARING PLAN

On June 14, 1984,  the Company  adopted a Profit  Sharing  Plan (Plan)  covering
substantially  all  employees  of the  Company  who have  completed  one year of
service and have  reached age 20. The Plan  provides  for  contributions  at the
discretion of management not to exceed the amount  permitted  under the Internal
Revenue Code as a deductible expense. Participants'
                                      F-13
<PAGE>
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (CONTINUED)

Frontier Adjusters of America, Inc. and Subsidiaries
- --------------------------------------------------------------------------------



NOTE 11:  PROFIT SHARING PLAN (Continued)

benefits vest at the rate of 20% per year. Contributions to the Plan are made to
trust accounts for investment at the discretion of the individual  participants.
Profit sharing  expense was $175,390,  $160,717 and $165,980 for the years ended
June 30, 1996, 1995 and 1994 respectively.


NOTE 12:  STOCK OPTIONS

On October 9, 1987,  the  shareholders  approved an Incentive  Stock Option Plan
(Plan)  which  provides  for the  granting  of  options to acquire up to 300,000
shares of common stock to certain  officers and key  employees of the Company at
no less  than  100% of the fair  market  value  of the  stock on the date of the
grant.  Options under the Plan are intended to be Incentive Stock Options (ISOs)
pursuant to Section 422A of the Internal  Revenue Code.  Such options may have a
maximum term of ten years and are exercisable one year after they are granted.

Options become  exercisable in varying  amounts  beginning one year after grant.
Information regarding these option plans are as follows:

                                           Number of Shares
                                    ----------------------------
                                        1996      1995      1994
                                    ----------------------------
Outstanding July 1                   200,000   113,130        --
Granted                                   --    86,870   113,130
Exercised                                 --        --        --
                                    ----------------------------

Outstanding June 30                  200,000   200,000   113,130
                                    ============================

Options were  outstanding  at June 30, 1996 and 1995 at average prices per share
of  $3.14.  At June 30,  1996,  there are no  remaining  options  available  for
issuance under the 1987 Plan.

On May 21,  1996,  the Board of  Directors  approved a Stock  Option  Plan which
provides for the  granting of options to acquire up to 300,000  shares of common
stock to certain officers and key employees of the Company. This plan is subject
to shareholder  approval.  Options under the Plan may be incentive stock options
"ISO"  pursuant to Section 422A of the Internal  Revenue  Code. On July 1, 1996,
the Company granted ISO's for 100,000 shares of stock at $2.875 per share.

NOTE 13:  COMMITMENTS AND CONTINGENCIES

The Company entered into five-year employment agreements with four key executive
officers,  three of which  expire  June 30, 2000 and one that  expires  June 30,
2001.  In addition to a base salary,  the  agreements  provide for bonuses based
upon the Company's pre-tax earnings and annual cost of living  increases.  Total
compensation  under those  employment  agreements  was  $635,436,  $452,497  and
$435,711 for the years ended June 30,  1996,  1995 and 1994,  respectively.  The
aggregate commitment for future salaries at June 30, 1996, excluding bonuses and
cost of living increases, is $2,763,200 as follows:

                       Year ended June 30,
                       -------------------

                             1997                      $ 668,300
                             1998                        668,300
                             1999                        638,300
                             2000                        638,300
                             2001                        150,000

                                      F-14
<PAGE>
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (CONTINUED)

Frontier Adjusters of America, Inc. and Subsidiaries
- --------------------------------------------------------------------------------

NOTE 13:  COMMITMENTS AND CONTINGENCIES (Continued)

The Company has entered  into an  agreement  with a customer to share a suite in
the America West Arena in Phoenix,  Arizona for client development purposes. The
agreement  provides  that the  Company is  responsible  for 50% of the costs and
expenses  of the  suite.  The  Company's  commitment  began in June,  1992.  The
Company's minimum required payments are as follows:


         Year ended June 30,                          Amount
         ---------------------------------------------------

                  1997                            $   36,500
                  1998                                37,960
                  1999                                39,477
                                                  ----------
                                                  $  113,937
                                                  ==========
 
During the year,  a claim was filed  against the Company by a client of a former
franchisee.  The complaint  arises from the alleged  embezzlement  by the former
franchisee.  The  complaint  seeks  unspecified  damages from the  Company.  The
Company  is  vigorously  defending  the  claim and  believes  its  defenses  are
meritorious.  The Company does not believe  that the outcome of this  litigation
will result in a material adverse effect on the Company's financial statements.

                                     F-15
<PAGE>
                       FRONTIER ADJUSTERS OF AMERICA, INC.
                                AND SUBSIDIARIES


                               SUPPLEMENTARY DATA
                               ------------------





Selected Quarterly Financial Data

(Information for all periods shown below is unaudited)

<TABLE>
<CAPTION>
                                                                            1996
                                                      -------------------------------------------------
                                                                    Three Months Ended
                                                      -------------------------------------------------
                                                       Sept. 30     Dec. 31      Mar. 31      June 30
                                                      ----------   ----------   ----------   ----------
<S>                                                   <C>          <C>          <C>          <C>       
Revenues                                              $1,408,666   $1,352,330   $1,396,634   $1,484,354
 Income from operations                                  437,150      395,569      420,995      447,932
 Income before income taxes                              471,789      447,351      460,416      476,265
 Net income                                              286,038      271,595      278,941      297,942
 Net income per share                                        .06          .06          .06          .07

 Weighted average shares outstanding                   4,637,943    4,609,658    4,609,658    4,623,065



                                                                            1995
                                                      -------------------------------------------------
                                                                    Three Months Ended
                                                      -------------------------------------------------
                                                       Sept. 30     Dec. 31      Mar. 31      June 30
                                                      ----------   ----------   ----------   ----------

Revenues                                              $1,270,785   $1,257,356   $1,232,935   $1,479,749
 Income from operations                                  400,164      415,959      198,670      487,876
 Income before income taxes                              440,483      482,236      242,891      513,478
 Net income                                              267,530      292,947      146,708      319,663
 Net income per share                                        .06          .06          .03          .07

Weighted average shares outstanding                    4,690,943    4,677,311    4,640,898    4,640,898



                                                                            1994
                                                      -------------------------------------------------
                                                                    Three Months Ended
                                                      -------------------------------------------------
                                                       Sept. 30     Dec. 31      Mar. 31      June 30
                                                      ----------   ----------   ----------   ----------
Revenues                                              $1,155,528   $1,118,361   $1,146,805   $1,169,576
 Income from operations                                  423,888      414,824      344,927      327,120
 Income before income taxes                              454,474      444,191      358,630      362,545
 Net income                                              277,762      272,037      233,510      234,851
 Net income per share                                        .06          .06          .05          .05

 Weighted average shares outstanding                   4,763,280    4,719,310    4,719,310    4,708,249
</TABLE>
                                      F-16
<PAGE>
                       FRONTIER ADJUSTERS OF AMERICA, INC.
                                AND SUBSIDIARIES

                                  SCHEDULE II

                        VALUATION AND QUALIFYING ACCOUNTS
                        ---------------------------------

                For the Years Ended June 30, 1996, 1995 and 1994

<TABLE>
<CAPTION>
                                                                      Additions
                                              Balance at              Charged to          Deductions         Balance
                                              Beginning               Costs and              From            at End
                                              of Period                Expenses            Reserves         of Period
                                              ---------                --------            --------         ---------
<S>                                         <C>                     <C>                 <C>               <C>        

Year Ended June 30, 1996:
   Allowance for doubtful accounts          $   223,000             $    151,847       $   129,847       $   245,000


Year Ended June 30, 1995:
   Allowance for doubtful accounts              116,000                  169,640            62,640           223,000


Year Ended June 30, 1994:
   Allowance for doubtful accounts              119,000                  148,018           151,017           116,000
</TABLE>
                                      F-17

                                  EXHIBIT 10(J)
                       FRONTIER ADJUSTERS OF AMERICA, INC.
                         FORM OF 1996 STOCK OPTION PLAN


                                    ARTICLE I
                                     General

                 1.1 Purpose of Plan; Term

                                       (a) Adoption.  On May 21, 1996, the Board
of Directors  (the "Board") of Frontier  Adjusters of America,  Inc., an Arizona
corporation (the "Company"), adopted a stock option plan to be known as the 1996
Stock Option Plan (the "Plan").

                                       (b)   Defined   Terms.    All   initially
capitalized  terms used  hereby  shall have the  meaning  set forth in Article V
hereto.

                                       (c) General  Purpose.  The purpose of the
Grant Program is to further the interests of the Company and its shareholders by
encouraging  key persons  associated  with the Company (or Parent or  Subsidiary
Corporations)  to acquire  shares of the Company's  Stock,  thereby  acquiring a
proprietary  interest in its business and an increased  personal interest in its
continued success and progress.  Such purpose shall be accomplished by providing
for the  granting of options to acquire the  Company's  Stock  ("Options"),  the
direct granting of the Company's Stock ("Stock  Awards"),  the granting of stock
appreciation  rights  ("SARs"),  or the  granting  of other cash  awards  ("Cash
Awards") (Stock Awards,  SARs and Cash Awards shall be collectively  referred to
herein as "Awards").

                                       (d) Character of Options. Options granted
under  this  Plan  to  employees  of  the  Company  (or  Parent  or   Subsidiary
Corporations)  that are intended to qualify as an  "incentive  stock  option" as
defined in Code section 422 ("Incentive  Stock Option") will be specified in the
applicable  stock option  agreement.  All other Options  granted under this Plan
will be nonqualified options.

                                       (e)  Rule  16b-3  Plan.  If  the  Company
becomes subject to the reporting  requirements of the Securities Exchange Act of
1934, the Plan is thereafter  intended to comply with all applicable  conditions
of Rule 16b-3 (and all subsequent  revisions thereof) promulgated under the 1934
Act. In such  instance,  to the extent any  provision of the Plan or action by a
Plan Administrator  fails to so comply, it shall be deemed null and void, to the
extent  permitted  by law and deemed  advisable by such Plan  Administrator.  In
addition,  the Board may amend the Plan from time to time as it deems  necessary
in order to meet the  requirements  of any  amendments to Rule 16b-3 without the
consent of the shareholders of the Company.

                                       (f)  Duration  of  Plan.  The term of the
Plan is 10 years  commencing on the date of adoption of the original Plan by the
Board as specified in Section 1.1(a) hereof. No Option or Award shall be granted
under the Plan unless granted within 10 years of the adoption of the Plan by the
Board, but Options or Awards outstanding on that date shall not be terminated or
otherwise affected by virtue of the Plan's expiration.
<PAGE>
                 1.2 Stock and Maximum Number of Shares Subject to Plan.

                                       (a)  Description  of  Stock  and  Maximum
Shares Allocated.  The shares of stock subject to the provisions of the Plan and
issuable  upon the grant of Stock Awards or upon the exercise of SARs or Options
granted  under the Plan are shares of the  Company's  common  stock,  $0.001 par
value per share (the "Stock"),  which may be either unissued or treasury shares.
The  Company  may not issue more than  300,000  shares of Stock  pursuant to the
Plan,  unless the Plan is  amended as  provided  in Section  1.3 or the  maximum
number of shares subject to the Plan is adjusted as provided in Section 3.1.

                                       (b) Calculation of Available Shares.  The
number of shares of Stock available under the Plan shall be reduced:  (i) by any
shares  of  Stock  issued  (including  any  shares  of  Stock  withheld  for tax
withholding  requirements)  upon exercise of an Option and (ii) by any shares of
Stock  issued  (including  any  shares  of Stock  withheld  for tax  withholding
requirements) upon the grant of a Stock Award or the exercise of an SAR.

                                       (c) Restoration of Unpurchased Shares. If
an Option or SAR expires or  terminates  for any reason prior to its exercise in
full and before the term of the Plan  expires,  the shares of Stock  subject to,
but not issued under, such Option or SAR shall,  without further action or by or
on behalf of the Company, again be available under the Plan.

                 1.3 Approval; Amendments.

                                       (a)  Approval by  Shareholders.  The Plan
shall be submitted to the  shareholders  of the Company for their  approval at a
regular or special meeting to be held within 12 months after the adoption of the
Plan by the Board.  Shareholder  approval shall be evidenced by the  affirmative
vote of the holders of a majority of the shares of the  Company's  Common  Stock
present  in  person  or by proxy  and  voting  at the  meeting.  The  date  such
shareholder  approval  has been  obtained  shall be  referred  to  herein as the
"Effective Date."

                                       (b)  Commencement of Programs.  The Grant
Program  is  effective  immediately,  but if the  Plan  is not  approved  by the
shareholders  within 12 months after its adoption by the Board, the Plan and all
Options and Awards made under the Grant Program will automatically terminate and
be  forfeited to the same extent and with the same effect as though the Plan had
never been adopted.

                                       (c)  Amendments  to Plan.  The Board may,
without action on the part of the Company's  shareholders,  make such amendments
to,  changes in and  additions  to the Plan as it may,  from time to time,  deem
necessary or appropriate and in the best interests of the Company; provided, the
Board may not,  without the  consent of the  applicable  Optionholder,  take any
action  which  disqualifies  any Option  previously  granted  under the Plan for
treatment as an Incentive Stock Option or which adversely affects or impairs the
rights of the Optionholder of any Option outstanding under the Plan, and further
provided  that,  except as provided  in Article  III hereof,  the Board may not,
without the approval of the Company's  shareholders,  (i) increase the aggregate
number of shares of Stock subject to the Plan, (ii) reduce the exercise price at
which  Options  may be granted or the  exercise  price at which any  outstanding
Option may be  exercised,  (iii)  extend the term of the Plan,  (iv)  change the
class of persons  eligible to receive  Options or Awards under the Plan,  or (v)
materially  increase  the  benefits  accruing  to  participants  under the Plan.
Notwithstanding the foregoing,  Options or Awards may be granted under this Plan
to purchase shares of Stock in excess of the number of shares then available for
issuance under the Plan if (A) an amendment to increase the maximum number of
<PAGE>
shares  issuable  under the Plan is  adopted by the Board  prior to the  initial
grant of any such Option or Award and within one year  thereafter such amendment
is  approved  by the  Company's  shareholders  and (B) each such Option or Award
granted does not become  exercisable or vested, in whole or in part, at any time
prior to the obtaining of such shareholder approval.



                                   ARTICLE II
                                  Grant Program

                 2.1 Participants; Administration.

                                       (a)   Eligibility   and    Participation.
Options and Awards may be granted only to persons  ("Eligible  Persons")  who at
the time of grant are (i) key personnel  (including  officers and  directors) of
the  Company  or Parent  or  Subsidiary  Corporations,  or (ii)  consultants  or
independent  contractors who provide valuable  services to the Company or Parent
or Subsidiary Corporations;  provided that (1) if a Senior Committee exists, the
members of that Senior Committee shall be ineligible, during their tenure on the
Senior  Committee,  to be  granted  Options  or  Awards  under the Plan or to be
granted or awarded equity  securities of the Company  pursuant to any other plan
of  the  Company  or  its  affiliates   except  as  otherwise  allowed  by  Rule
16b-3(c)(2)(i)  promulgated  under the 1934 Act, and (2) Incentive Stock Options
may  only be  granted  to key  personnel  of the  Company  (and  its  Parent  or
Subsidiary  Corporation) who are also employees of the Company (or its Parent or
Subsidiary  Corporation),  and (3) the  maximum  number of shares of stock  with
respect to which Options or SARs may be granted to any employee  during the term
of the Plan shall not  exceed 50  percent of the shares of stock  covered by the
Plan. A Plan Administrator shall have full authority to determine which Eligible
Persons in its  administered  group are to receive Option grants under the Plan,
the  number of shares to be  covered  by each  such  grant,  whether  or not the
granted  Option is to be an Incentive  Stock Option,  the time or times at which
each such Option is to become  exercisable,  and the maximum  term for which the
Option is to be outstanding. A Plan Administrator shall also have full authority
to determine  which  Eligible  Persons in such group are to receive Awards under
the Grant Program and the conditions relating to such Award.

                                       (b) General Administration.  The Eligible
Persons under the Grant Program shall be divided into two groups and there shall
be a separate  administrator  for each  group.  One group will be  comprised  of
Eligible  Persons  that are  Affiliates.  For  purposes  of this Plan,  the term
"Affiliates" shall mean all "officers" (as that term is defined in Rule 16a-1(f)
promulgated under the 1934 Act) and directors of the Company and all persons who
own  ten  percent  or  more  of the  Company's  issued  and  outstanding  equity
securities. Initially, the power to administer the Grant Program with respect to
Eligible  Persons  that are  Affiliates  shall be vested with the Board.  At any
time, however, the Board may vest the power to administer the Grant Program with
respect to Persons that are Affiliates exclusively with a committee (the "Senior
Committee") comprised of two or more Disinterested Directors which are appointed
by the Board. The administration of all Eligible Persons that are not Affiliates
("Non-  Affiliates")  shall be vested  exclusively  with the  Board.  The Board,
however,  may at any time appoint a committee (the "Employee  Committee") of two
or more  persons  who are  members of the Board and  delegate  to such  Employee
Committee  the  power to  administer  the  Grant  Program  with  respect  to the
Non-Affiliates.  In addition, the Board may establish an additional committee or
committees  of persons who are  members of the Board and  delegate to such other
committee or committees  the power to  administer  all or a portion of the Grant
program with respect to all or a portion of the Eligible Persons. Members of the
Senior  Committee,  Employee  Committee or any other committee allowed hereunder
shall serve for such period of time as the Board may
<PAGE>
determine  and shall be subject  to removal by the Board at any time.  The Board
may at any time  terminate  all or a  portion  of the  functions  of the  Senior
Committee,  the Employee Committee, or any other committee allowed hereunder and
reassume all or a portion of powers and authority  previously  delegated to such
committee.  The Board in its  discretion  may also  require  the  members of the
Senior  Committee,  the  Employee  Committee  or  any  other  committee  allowed
hereunder to be "outside  directors"  as that term is defined in any  applicable
regulations promulgated under Code section 162(m).

                                       (c) Plan  Administrators.  The Board, the
Employee  Committee,  Senior  Committee,  and/or  any  other  committee  allowed
hereunder,  whichever is applicable, shall be each referred to herein as a "Plan
Administrator." Each Plan Administrator shall have the authority and discretion,
with respect to its  administered  group, to select which Eligible Persons shall
participate  in the Grant  Program,  to grant  Options or Awards under the Grant
Program,  to establish such rules and  regulations as they may deem  appropriate
with respect to the proper  administration of the Grant Program and to make such
determinations  under, and issue such  interpretations of, the Grant Program and
any outstanding Option or Award as they may deem necessary or advisable.  Unless
otherwise  required  by law  or  specified  by the  Board  with  respect  to any
committee,  decisions  among the  members  of a Plan  Administrator  shall be by
majority vote.  Decisions of a Plan Administrator  shall be final and binding on
all parties who have an interest in the Grant Program or any outstanding  Option
or Award.

                                       (d)  Guidelines  for  Participation.   In
designating  and  selecting  Eligible  Persons  for  participation  in the Grant
Program, a Plan  Administrator  shall consult with and give consideration to the
recommendations and criticisms submitted by appropriate managerial and executive
officers of the Company.  A Plan  Administrator also shall take into account the
duties and  responsibilities  of the Eligible Persons,  their past,  present and
potential  contributions to the success of the Company and such other factors as
a Plan  Administrator  shall deem relevant in connection with  accomplishing the
purpose of the Plan.

                 2.2 Terms and Conditions of Options

                                       (a)   Allotment   of   Shares.   A   Plan
Administrator  shall determine the number of shares of Stock to be optioned from
time to time and the number of shares to be optioned to any Eligible Person (the
"Optioned Shares"). The grant of a Option to a person shall neither entitle such
person to, nor disqualify such person from,  participation in any other grant of
Options or Stock  Awards  under this Plan or any other stock  option plan of the
Company.

                                       (b) Exercise Price. Upon the grant of any
Option,  a Plan  Administrator  shall specify the option price per share. If the
Option is intended to qualify as an Incentive  Stock Option under the Code,  the
option price per share may not be less than 100 percent of the fair market value
per share of the stock on the date the  Option is  granted  (110  percent if the
Option is granted to a shareholder who at the time the Option is granted owns or
is deemed to own stock  possessing  more than 10 percent  of the total  combined
voting  power of all  classes  of  stock  of the  Company  or of any  Parent  or
Subsidiary Corporation). The
<PAGE>
determination  of the fair market value of the Stock shall be made in accordance
with the valuation provisions of Section 3.5 hereof.

                                       (c) Individual  Stock Option  Agreements.
Options  granted under the Plan shall be evidenced by option  agreements in such
form and  content  as a Plan  Administrator  from time to time  approves,  which
agreements  shall  substantially  comply with and be subject to the terms of the
Plan, including the terms and conditions of this Section 2.2. As determined by a
Plan  Administrator,  each option  agreement shall state (i) the total number of
shares to which it pertains,  (ii) the exercise  price for the shares covered by
the Option,  (iii) the time at which the Options vest and become exercisable and
(iv) the Option's  scheduled  expiration date. The option agreements may contain
such other provisions or conditions as a Plan  Administrator  deems necessary or
appropriate to effectuate the sense and purpose of the Plan, including covenants
by the  Optionholder not to compete and remedies for the Company in the event of
the breach of any such covenant.

                                       (d)  Option  Period.  No  Option  granted
under  the Plan  that is  intended  to be an  Incentive  Stock  Option  shall be
exercisable  for a period in excess of 10 years from the date of its grant (five
years if the Option is granted  to a  shareholder  who at the time the Option is
granted  owns or is deemed to own stock  possessing  more than 10 percent of the
total  combined  voting  power of all  classes of stock of the Company or of any
Parent or any  Subsidiary  Corporation),  subject to earlier  termination in the
event of termination of employment,  retirement or death of the Optionholder.  A
Option  may be  exercised  in full or in part at any  time or from  time to time
during the term of the Option or provide for its exercise in stated installments
at stated times during the Option's term.

                                       (e)  Vesting;  Limitations.  The  time at
which Options may be exercised with respect to an  Optionholder  shall be in the
discretion  of  that  Optionholder's  Plan  Administrator.  Notwithstanding  the
foregoing,  to the extent a Option is intended to qualify as an Incentive  Stock
Option, the aggregate fair market value (determined as of the respective date or
dates of grant) of the Stock for which one or more Options granted to any person
under  this Plan (or any  other  option  plan of the  Company  or its  Parent or
Subsidiary  Corporations) may for the first time become exercisable as Incentive
Stock Options  during any one calendar year shall not exceed the sum of $100,000
(referred to herein as the "$100,000 Limitation"). To the extent that any person
holds two or more  Options  which become  exercisable  for the first time in the
same  calendar  year,  the  foregoing  limitation  on the  exercisability  as an
Incentive  Stock Option shall be applied on the basis of the order in which such
Options are granted.

                                       (f) No Fractional  Shares.  Options shall
be exercisable only for whole shares; no fractional shares will be issuable upon
exercise of any Option granted under the Plan.

                                       (g)  Method of  Exercise.  To  exercise a
Option,  an Optionholder (or in the case of an exercise after an  Optionholder's
death, such Optionholder's executor, administrator, heir or legatee, as the case
may be) must take the following action:
<PAGE>
                                               (i)  execute  and  deliver to the
Company a written notice of exercise signed in writing by the person  exercising
the Option  specifying  the number of shares of Stock with  respect to which the
Option is being exercised;

                                               (ii)  pay  the  aggregate  Option
Price in one of the alternate forms as set forth in Section 2.2(h) below; and

                                               (iii)     furnish     appropriate
documentation  that the person or persons  exercising  the Option (if other than
the Optionholder) has the right to exercise such Option.

As soon as practical  after the Exercise  Date, the Company will mail or deliver
to or on behalf of the Optionholder  (or any other person or persons  exercising
this Option under the Plan) a certificate or certificates representing the Stock
acquired upon exercise of the Option.

                                       (h) Payment Price.  The aggregate  Option
Price shall be payable in one of the alternative forms specified below:

                                               (i) Full payment in cash or check
made payable to the Company's order; or

                                               (ii)  Full  payment  in shares of
Stock held for the requisite period necessary to avoid a charge to the Company's
reported  earnings  and valued at fair  market  value on the  Exercise  Date (as
determined in accordance with Section 3.5 hereof); or

                                               (iii)  If  a  cashless   exercise
program  has been  implemented  by the Board,  full  payment  through a sale and
remittance  procedure  pursuant  to which the  Optionholder  (A)  shall  provide
irrevocable  written  instructions to a designated  brokerage firm to effect the
immediate sale of the Optioned  Shares to be purchased and remit to the Company,
out of the sale proceeds  available on the settlement date,  sufficient funds to
cover  the  aggregate  exercise  price  payable  for the  Optioned  Shares to be
purchased and (B) shall  concurrently  provide written directives to the Company
to deliver the certificates for the Optioned Shares to be purchased  directly to
such brokerage firm in order to complete the sale transaction.

                                       (i)   Rights   of   a   Shareholder.   An
Optionholder  shall not have any of the rights of a shareholder  with respect to
Optioned Shares until such  individual  shall have exercised the Option and paid
the  Option  Price  for the  Optioned  Shares.  No  adjustment  will be made for
dividends  or other  rights for which the record  date is prior to the date such
stock certificate is issued.

                                       (j)    Repurchase    Right.    The   Plan
Administrator may, in its sole discretion,  set forth other terms and conditions
upon which the  Company  (or its  assigns)  shall  have the right to  repurchase
shares of Stock acquired by an Optionholder pursuant
<PAGE>
to a Option.  Any  repurchase  right of the Company shall be  exercisable by the
Company  (or  its  assignees)  upon  such  terms  and  conditions  as  the  Plan
Administrator  may specify in the Stock  Repurchase  Agreement  evidencing  such
right. The Plan Administrator may also in its discretion establish as a term and
condition of one or more Options  granted  under the Plan that the Company shall
have a right  of  first  refusal  with  respect  to any  proposed  sale or other
disposition by the  Optionholder of any shares of Stock issued upon the exercise
of such Options.  Any such right of first refusal  shall be  exercisable  by the
Company (or its assigns) in accordance  with the terms and  conditions set forth
in the Stock Repurchase Agreement.

                                       (k)   Termination  of  Service.   If  any
Optionholder  ceases to be in Service  to the  Company  for a reason  other than
permanent  disability or death, such Optionholder must, within 90 days after the
date of termination of such Service,  but in no event after the Option's  stated
expiration  date,  exercise some or all of the Options that the Optionholder was
entitled  to  exercise  on  the  date  the  Optionholder's  Service  terminated;
provided,  that if the  Optionholder  is  discharged  for Cause or commits  acts
detrimental to the Company's interests after the Service of the Optionholder has
been  terminated,  then the Option  will  thereafter  be void for all  purposes.
"Cause"  shall  mean a  termination  of  Service  based  upon a  finding  by the
applicable Plan Administrator that the Optionholder:  (i) has committed a felony
involving  dishonesty,  fraud, theft or embezzlement;  (ii) after written notice
from the Company has repeatedly  failed or refused,  in a material  respect,  to
follow reasonable policies or directives established by the Company; (iii) after
written notice from the Company, has willfully and persistently failed to attend
to material duties or  obligations;  (iv) has performed an act or failed to act,
which, if he were prosecuted and convicted, would constitute a theft of money or
property of the Company;  or (v) has misrepresented or concealed a material fact
for purposes of securing employment with the Company. If any Optionholder ceases
to be in Service to the  Company by reason of  permanent  disability  within the
meaning of section  22(e)(3) of the Code (as determined by the  applicable  Plan
Administrator),  the  Optionholder  will  have  12  months  after  the  date  of
termination of Service,  but in no event after the stated expiration date of the
Optionholder's  Options,  to exercise Options that the Optionholder was entitled
to exercise on the date the Optionholder's Service terminated as a result of the
disability.

                                       (l)   Death   of   Optionholder.   If  an
Optionholder  dies  while  in  the  Company's  Service,  any  Options  that  the
Optionholder  was entitled to exercise on the date of death will be  exercisable
within three months after such date or until the stated  expiration  date of the
Optionholder's  Option,  whichever  occurs  first,  by  the  person  or  persons
("successors")  to whom the  Optionholder's  rights  pass under a will or by the
laws of descent and  distribution.  As soon as practicable  after receipt by the
Company of such notice and of payment in full of the Option Price, a certificate
or certificates representing the Optioned Shares shall be registered in the name
or names specified by the successors in the written notice of exercise and shall
be delivered to the successors.

                                       (m)   Other   Plan    Provisions    Still
Applicable. If a Option is exercised upon the termination of Service or death of
an  Optionholder  under this Section 2.2, the other  provisions of the Plan will
continue  to  apply  to  such  exercise,  including  the  requirement  that  the
Optionholder  or its successor may be required to enter into a Stock  Repurchase
Agreement.
<PAGE>
                                       (n) Definition of "Service". For purposes
of this Plan, unless it is evidenced  otherwise in the option agreement with the
Optionholder,  the  Optionholder  is deemed to be in "Service" to the Company so
long as such individual renders  continuous  services on a periodic basis to the
Company  (or to any Parent or  Subsidiary  Corporation)  in the  capacity  of an
employee,  director, or an independent  consultant or advisor. In the discretion
of the applicable Plan  Administrator,  an Optionholder will be considered to be
rendering  continuous  services  to the  Company  even if the  type of  services
change, e.g., from employee to independent consultant.  The Optionholder will be
considered  to be an  employee  for so long as such  individual  remains  in the
employ of the Company or one or more of its Parent or Subsidiary Corporations.

                 2.3 Terms and Conditions of Stock Awards

                                       (a)  Eligibility.  All  Eligible  Persons
shall be  eligible  to receive  Stock  Awards.  The Plan  Administrator  of each
administered  group shall  determine the number of shares of Stock to be awarded
from time to time to any  Eligible  Person  in such  group.  Except as  provided
otherwise  in this Plan,  the grant of a Stock  Award to a person (a  "Grantee")
shall  neither   entitle  such  person  to,  nor  disqualify  such  person  from
participation  in, any other grant of options or awards by the Company,  whether
under this Plan or under any other stock option or award plan of the Company.

                                       (b) Award for  Services  Rendered.  Stock
Awards shall be granted in recognition of an Eligible  Person's  services to the
Company.  The  grantee of any such Stock  Award shall not be required to pay any
consideration to the Company upon receipt of such Stock Award,  except as may be
required to satisfy any applicable Arizona corporate law,  employment tax and/or
income tax withholding requirements.

                                       (c) Conditions to Award. All Stock Awards
shall be subject to such terms, conditions,  restrictions, or limitations as the
applicable  Plan  Administrator   deems  appropriate,   including,   by  way  of
illustration  but not by way of  limitation,  restrictions  on  transferability,
requirements of continued  employment,  individual  performance or the financial
performance  of the  Company,  or payment  by the  recipient  of any  applicable
employment  or  withholding   taxes.  Such  Plan  Administrator  may  modify  or
accelerate  the  termination of the  restrictions  applicable to any Stock Award
under the circumstances as it deems appropriate.


                                       (d)    Award    Agreements.     A    Plan
Administrator  may require as a condition to a Stock Award that the recipient of
such Stock Award enter into an award  agreement in such form and content as that
Plan Administrator from time to time approves.

                 2.4 Terms and Conditions of SARs

                                       (a)  Eligibility.  All  Eligible  Persons
shall be eligible to receive SARs. The Plan  Administrator of each  administered
group shall determine
<PAGE>
the SARs to be awarded from time to time to any  Eligible  Person in such group.
The grant of an SAR to a person  shall  neither  entitle  such  person  to,  nor
disqualify  such  person  from  participation  in, any other grant of options or
awards by the Company,  whether  under this Plan or under any other stock option
or award plan of the Company.

                                       (b) Award of SARs.  Concurrently  with or
subsequent  to the grant of any Option to purchase  one or more shares of Stock,
the Plan  Administrator may award to the Optionholder with respect to each share
of Stock, underlying the Option, a related SAR permitting the Optionholder to be
paid  any  appreciation  on that  Stock in lieu of  exercising  the  Option.  In
addition,  a  Plan  Administrator  may  award  to  any  Eligible  Person  an SAR
permitting  the  Eligible  Person to be paid the  appreciation  on a  designated
number of shares of the Stock, whether or not such Shares are actually issued.

                                       (c)  Conditions to SAR. All SARs shall be
subject to such terms, conditions, restrictions or limitations as the applicable
Plan Administrator deems appropriate,  including, by way of illustration but not
by way of limitation, restrictions on transferability, requirements of continued
employment,  individual  performance,  financial  performance of the Company, or
payment by the recipient of any applicable employment or withholding taxes. Such
Plan  Administrator may modify or accelerate the termination of the restrictions
applicable to any SAR under the circumstances as it deems appropriate.

                                       (d) SAR Agreements.  A Plan Administrator
may require as a condition to the grant of an SAR that the recipient of such SAR
enter into an SAR agreement in such form and content as that Plan  Administrator
from time to time approves.

                                       (e) Exercise.  An Eligible Person who has
been granted a SAR may exercise such SAR subject to the conditions  specified in
the SAR agreement by the Plan Administrator.

                                       (f)  Amount  of  Payment.  The  amount of
payment to which the  grantee of an SAR shall be entitled  upon the  exercise of
each SAR shall be equal to the amount, if any, by which the fair market value of
the specified shares of Stock on the exercise date exceeds the fair market value
of the specified  shares of Stock on the date the Option  related to the SAR was
granted or became effective, or, if the SAR is not related to any Option, on the
date the SAR was granted or became effective.

                                       (g) Form of Payment.  The SAR may be paid
in either cash or Stock,  as determined in the discretion of the applicable Plan
Administrator  and set forth in the SAR  agreement.  If the payment is in Stock,
the  number of  shares  to be paid to the  participant  shall be  determined  by
dividing the amount of the payment determined  pursuant to Section 2.4(f) by the
fair market value of a share of Stock on the exercise  date of such SAR. As soon
as practical  after  exercise,  the Company  shall  deliver to the SAR grantee a
certificate or certificates for such shares of Stock.

                                       (h)  Termination  of  Employment;  Death.
Sections 2.2(k) and (l), applicable to Options, shall apply equally to SARs.
<PAGE>
                 2.5 Other Cash Awards

                                       (a) In General. The Plan Administrator of
each  administered  group shall have the discretion to make other awards of cash
to Eligible Persons in such group ("Cash  Awards").  Such Cash Awards may relate
to existing  Options or to the  appreciation  in the value of the Stock or other
Company securities.

                                       (b) Conditions to Award.  All Cash Awards
shall be subject to such terms,  conditions,  restrictions or limitations as the
applicable Plan Administrator deems appropriate, and such Plan Administrator may
require as a condition to such Cash Award that the  recipient of such Cash Award
enter into an award agreement in such form and content as the Plan Administrator
from time to time approves.



                                   ARTICLE III
                                  Miscellaneous

                 3.1  Capital  Adjustments.  The  aggregate  number of shares of
Stock subject to the Plan,  the number of shares of Stock covered by outstanding
Options and Awards,  and the price per share stated in all  outstanding  Options
and Awards shall be proportionately adjusted for any increase or decrease in the
number  of  outstanding  shares  of  Stock  of  the  Company  resulting  from  a
subdivision or  consolidation  of shares or any other capital  adjustment or the
payment of a stock  dividend or any other  increase or decrease in the number of
such shares effected without the Company's receipt of consideration  therefor in
money, services or property.

                 3.2 Mergers,  Etc. If the Company is the surviving  corporation
in any merger or  consolidation  (not  including a Corporate  Transaction),  any
Option  or Award  granted  under  the Plan  shall  pertain  to and  apply to the
securities  to which a holder of the  number of shares of Stock  subject  to the
Option or Award would have been entitled  prior to the merger or  consolidation.
Except as provided in Section 3.3 hereof,  a dissolution  or  liquidation of the
Company shall cause every Option or Award outstanding hereunder to terminate.

                 3.3 Corporate Transaction. In the event of shareholder approval
of a Corporate Transaction, the Plan Administrator shall have the discretion and
authority, exercisable at any time, to provide for the automatic acceleration of
one or more of the  outstanding  Options or Awards granted by it under the Plan.
Upon the  consummation of the Corporate  Transaction,  all Options shall, to the
extent not previously exercised, terminate and cease to be outstanding.

                 3.4 Change in Control.

                                       (a)  Grant  Program.  In the  event  of a
Change in Control, a Plan Administrator shall have the discretion and authority,
exercisable  at any time,  whether  before or after the  Change in  Control,  to
provide for the automatic acceleration
<PAGE>
of one or more  outstanding  Options or Awards granted by it under the Plan upon
the occurrence of such Change in Control.  A Plan  Administrator may also impose
limitations  upon the  automatic  acceleration  of such Options or Awards to the
extent it deems appropriate.  Any Options or Awards accelerated upon a Change in
Control will remain fully exercisable until the expiration or sooner termination
of the Option term.

                                       (b) Incentive  Stock Option  Limits.  The
exercisability  of any Options which are intended to qualify as Incentive  Stock
Options and which are accelerated by the Plan Administrator in connection with a
pending Corporation  Transaction or Change in Control shall, except as otherwise
provided  in the  discretion  of the Plan  Administrator  and the  Optionholder,
remain  subject to the  $100,000  Limitation  and vest as  quickly  as  possible
without violating the $100,000 Limitation.

                 3.5 Calculation of Fair Market Value of Stock.  The fair market
value of a share of Stock on any relevant date shall be determined in accordance
with the following provisions:

                                       (a) If  the  Stock  is  not  at the  time
listed  or  admitted  to  trading  on any  stock  exchange  but is traded in the
over-the-counter  market,  the fair market  value shall be the mean  between the
highest bid and lowest asked prices (or, if such  information is available,  the
closing  selling  price)  per  share of Stock  on the  date in  question  in the
over-the-counter market, as such prices are reported by the National Association
of Securities  Dealers  through its Nasdaq system or any  successor  system.  If
there are no reported  bid and asked prices (or closing  selling  price) for the
Stock on the date in  question,  then the mean between the highest bid price and
lowest asked price (or the closing selling price) on the last preceding date for
which such quotations exist shall be determinative of fair market value.

                                       (b) If the Stock is at the time listed or
admitted to trading on any stock  exchange,  then the fair market value shall be
the  closing  selling  price per share of Stock on the date in  question  on the
stock  exchange  determined by the Board to be the primary market for the Stock,
as such price is officially quoted in the composite tape of transactions on such
exchange.  If there is no reported sale of Stock on such exchange on the date in
question,  then the fair market value shall be the closing  selling price on the
exchange on the last preceding date for which such quotation exists.

                                       (c) If the  Stock at the time is  neither
listed  nor  admitted  to  trading  on any  stock  exchange  nor  traded  in the
over-the-counter  market,  then the fair market value shall be determined by the
Board  after   taking  into  account  such  factors  as  the  Board  shall  deem
appropriate, including one or more independent professional appraisals.

                 3.6 Use of Proceeds.  The proceeds received by the Company from
the sale of Stock  pursuant to the exercise of Options or Awards  hereunder,  if
any, shall be used for general corporate purposes.

                 3.7 Cancellation of Options. Each Plan Administrator shall have
the authority to effect,  at any time and from time to time, with the consent of
the affected
<PAGE>
Optionholders,  the cancellation of any or all outstanding Options granted under
the Plan by that Plan  Administrator and to grant in substitution  therefore new
Options under the Plan covering the same or different numbers of shares of Stock
as long as such new Options  have an  exercise  price per share of Stock no less
than the minimum exercise price as set forth in Section 2.2(b) hereof on the new
grant date.

                 3.8 Regulatory  Approvals.  The implementation of the Plan, the
granting of any Option or Award  hereunder,  and the  issuance of Stock upon the
exercise of any such Option or Award shall be subject to the  procurement by the
Company of all approvals and permits required by regulatory  authorities  having
jurisdiction over the Plan, the Options or Awards granted under it and the Stock
issued pursuant to it.

                 3.9  Indemnification.  In  addition  to such  other  rights  of
indemnification as they may have, the members of a Plan  Administrator  shall be
indemnified  and held  harmless by the Company,  to the extent  permitted  under
applicable law, for, from and against all costs and expenses reasonably incurred
by them in  connection  with any action,  legal  proceeding  to which any member
thereof may be a party by reason of any action taken, failure to act under or in
connection  with the Plan or any  rights  granted  thereunder  and  against  all
amounts paid by them in settlement  thereof or paid by them in satisfaction of a
judgment of any such action, suit or proceeding,  except a judgment based upon a
finding of bad faith.

                 3.10 Plan Not  Exclusive.  This Plan is not  intended to be the
exclusive  means by which the Company  may issue  options or warrants to acquire
its Stock,  stock awards or any other type of award. To the extent  permitted by
applicable  law, any such other option,  warrants or awards may be issued by the
Company other than pursuant to this Plan without shareholder approval.

                 3.11  Company  Rights.  The grants of  Options  shall in no way
affect the right of the Company to adjust,  reclassify,  reorganize or otherwise
change its capital or business  structure  or to merge,  consolidate,  dissolve,
liquidate or sell or transfer all or any part of its business or assets.

                 3.12  Assignment.  The right to acquire  Stock or other  assets
under the Plan may not be assigned,  encumbered or otherwise  transferred by any
Optionholder except as specifically  provided herein. No Option or Award granted
under the Plan or any of the rights and  privileges  conferred  thereby shall be
assignable or  transferable  by an Optionholder or grantee other than by will or
the laws of  descent  and  distribution,  and  such  Option  or  Award  shall be
exercisable  during  the  Optionholder's  or  grantee's  lifetime  only  by  the
Optionholder or grantee.  Notwithstanding  the foregoing,  any Options or Awards
granted  pursuant to the Grant Program may be assigned,  encumbered or otherwise
transferred by the  Optionholder or grantee if specifically  allowed by the Plan
Administrator upon the grant of such Option or Award. The provisions of the Plan
shall  inure to the  benefit  of,  and be  binding  upon,  the  Company  and its
successors or assigns, and the Optionholders, the legal representatives of their
respective  estates,  their  respective  heirs or legatees  and their  permitted
assignees.
<PAGE>
                 3.13 Securities Restrictions

                                       (a)   Legend   on    Certificates.    All
certificates  representing  shares  of Stock  issued  under  the  Plan  shall be
endorsed with a legend reading as follows:

                    The shares  ofCommonStock  evidenced by
                    this  certificate  have been  issued to
                    the  registered  owner in reliance upon
                    written   representations   that  these
                    shares have been  purchased  solely for
                    investment.  These  shares  may  not be
                    sold, transferred or assigned unless in
                    the  opinion  of the  Company  and  its
                    legal  counsel  such sale,  transfer or
                    assignment  will not be in violation of
                    the Securities Act of 1933, as amended,
                    and   the   rules    and    regulations
                    thereunder.

                                       (b) Private Offering for Investment Only.
The Options and Awards are and shall be made  available only to a limited number
of present and future key executives, directors and employees who have knowledge
of the Company's financial  condition,  management and its affairs.  The Plan is
not intended to provide  additional  capital for the  Company,  but to encourage
ownership of Stock among the Company's key personnel. By the act of accepting an
Option or Award, each grantee agrees (i) that, any shares of Stock acquired will
be solely for investment not with any intention to resell or redistribute  those
shares and (ii) such intention  will be confirmed by an appropriate  certificate
at the time the Stock is acquired if requested  by the  Company.  The neglect or
failure to execute such a  certificate,  however,  shall not limit or negate the
foregoing agreement.

                                       (c)   Registration    Statement.   If   a
Registration  Statement  covering the shares of Stock issuable under the Plan as
filed under the  Securities  Exchange Act of 1933,  as amended,  and as declared
effective by the  Securities  Exchange  Commission,  the  provisions of Sections
3.13(a) and (b) shall terminate during the period of time that such Registration
Statement, as periodically amended, remains effective.

                 3.14 Tax Withholding.

                                       (a) General.  The Company's obligation to
deliver  Stock  under  the Plan  shall be  subject  to the  satisfaction  of all
applicable federal, state and local income tax withholding requirements.

                                       (b)  Shares to Pay for  Withholding.  The
Board may, in its  discretion  and in  accordance  with the  provisions  of this
Section  3.14(b) and such  supplemental  rules as it may from time to time adopt
(including the applicable safe-harbor provisions of SEC Rule 16b-3), provide any
or all Optionholders or Grantees with the right to
<PAGE>
use shares of Stock in  satisfaction  of all or part of the  federal,  state and
local  income tax  liabilities  incurred  by such  Optionholders  or Grantees in
connection  with the receipt of Stock  ("Taxes").  Such right may be provided to
any such Optionholder or Grantee in either or both of the following formats:

                                               (i)   Stock    Withholding.    An
Optionholder or Grantee may be provided with the election,  which may be subject
to approval by the Plan  Administrator,  to have the Company withhold,  from the
Stock otherwise  issuable,  a portion of those shares of Stock with an aggregate
fair market value equal to the percentage of the applicable Taxes (not to exceed
100 percent) designated by the Optionholder or Grantee.

                                               (ii)  Stock  Delivery.  The Board
may, in its discretion, provide the Optionholder or Grantee with the election to
deliver to the Company, at the time the Option is exercised or Stock is awarded,
one or more shares of Stock previously  acquired by such individual  (other than
pursuant to the transaction  triggering the Taxes) with an aggregate fair market
value equal to the  percentage  of the taxes  incurred in  connection  with such
Option  exercise or Stock Award (not to exceed 100  percent)  designated  by the
Optionholder or Grantee.

                 3.15  Governing  Law.  The Plan  shall be  governed  by and all
questions hereunder shall be determined in accordance with the laws of the State
of Arizona.


                                   ARTICLE IV
                                   Definitions

                 The  following  capitalized  terms used in this Plan shall have
the meaning described below:

                 "Affiliates" shall mean all "executive  officers" (as that term
is defined in Rule 16a- 1(f)  promulgated  under the 1934 Act) and  directors of
the Company and all persons who own ten percent or more of the Company's  issued
and outstanding Stock.

                 "Annual Grant Date" shall mean the date of the Company's annual
shareholder meeting.

                 "Award"  shall mean a Stock Award,  SAR or Cash Award under the
Grant Program.

                 "Board" shall mean the Board of Directors of the Company.
<PAGE>
                 "Cash Award" shall mean an award to be paid in cash and granted
under Section 2.5 hereunder.

                 "Change  in  Control"  shall  mean and  include  the  following
transactions or situations:

                                               (i) A sale,  transfer,  or  other
disposition  by  the  Company  through  a  single  transaction  or a  series  of
transactions of securities of the Company representing 30 percent or more of the
combined  voting  power of the  Company's  then  outstanding  securities  to any
"Unrelated  Person" or "Unrelated  Persons"  acting in concert with one another.
For  purposes  of this  Section,  the term  "Person"  shall mean and include any
individual, partnership, joint venture, association, trust corporation, or other
entity (including a "group" as referred to in Section 13(d)(3) of the 1934 Act).
For purposes of this Section, the term "Unrelated Person" shall mean and include
any Person other than the Company, a wholly-owned  subsidiary of the Company, or
an employee benefit plan of the Company.

                                               (ii) A sale,  transfer,  or other
disposition  through a single  transaction or a series of transactions of all or
substantially  all of the  assets  of the  Company  to an  Unrelated  Person  or
Unrelated Persons acting in concert with one another.

                                               (iii) A change  in the  ownership
of the Company  through a single  transaction or a series of  transactions  such
that any  Unrelated  Person or  Unrelated  Persons  acting in  concert  with one
another become the "Beneficial Owner," directly or indirectly,  of securities of
the Company representing at least 30 percent of the combined voting power of the
Company's then outstanding  securities.  For purposes of this Section,  the term
"Beneficial  Owner"  shall  have the same  meaning as given to that term in Rule
13d-3  promulgated under the Act, provided that any pledgee of voting securities
is not deemed to be the  Beneficial  Owner thereof prior to its  acquisition  of
voting rights with respect to such securities.

                                               (iv) Any  consolidation or merger
of the Company with or into an Unrelated  Person,  unless  immediately after the
consolidation  or  merger  the  holders  of the  common  stock  of  the  Company
immediately  prior to the  consolidation or merger are the Beneficial  Owners of
securities of the surviving corporation  representing at least 50 percent of the
combined  voting  power  of  the  surviving   corporation's   then   outstanding
securities.

                                               (v)  During  any  period  of  two
years,  individuals who, at the beginning of such period,  constituted the Board
of Directors of the Company  cease,  for any reason,  to  constitute  at least a
majority  thereof,  unless the election or  nomination  for election of each new
director was approved by the vote of at least  two-thirds of the directors  then
still in office who were directors at the beginning of such period.

                                               (vi) A change in  control  of the
Company of a nature  that would be  required  to be reported in response to item
6(e) of Schedule 14A of Regulation  14A  promulgated  under the 1934 Act, or any
successor  regulation  of similar  import,  regardless of whether the Company is
subject to such reporting requirement.
<PAGE>
                 Notwithstanding  any  provision  hereof  to the  contrary,  the
filing of a proceeding for the reorganization of the Company under Chapter 11 of
the General  Bankruptcy Code or any successor or other statute of similar import
shall not be deemed to be a Change of Control for purposes of this Plan.

                 "Code"  shall  mean  the  Internal  Revenue  Code of  1986,  as
amended.

                 "Company"  shall mean Frontier  Adjusters of America,  Inc., an
Arizona corporation.


                 "Corporate   Transaction"   shall   mean   (a)  a   merger   or
consolidation  in which the Company is not the  surviving  entity,  except for a
transaction the principal  purposes of which is to change the state in which the
Company is incorporated;  (b) the sale,  transfer of or other disposition of all
or  substantially  all of the assets of the Company and complete  liquidation or
dissolution  of the Company,  or (c) any reverse  merger in which the Company is
the surviving entity but in which the securities possessing more than 50 percent
of the total combined voting power of the Company's  outstanding  securities are
transferred to a person or persons different from those who held such securities
immediately prior to such merger.

                 "Disinterested   Directors"  shall  mean  those  Directors  who
satisfy the  definition  of  "Disinterested  Person"  under Rule  16b-3(c)(2)(i)
promulgated under the 1934 Act.

                 "Effective  Date"  shall  mean the date  that the Plan has been
approved by the shareholders as required by Section 1.3(a) hereof.

                 "Eligible  Persons"  shall  mean,  with  respect  to the  Grant
Program, those persons who, at the time that the Option or Award is granted, are
(i) key personnel (including officers and directors) of the Company or Parent or
Subsidiary  Corporations,  or (ii)  consultants or independent  contractors  who
provide valuable  services to the Company or Parent or Subsidiary  Corporations;
provided that if a Senior Committee is formed pursuant to Section 2.1(b) hereof,
the members of that Committee shall not be included as "Eligible  Persons" under
the Grant Program during their tenure on the Senior Committee.

                 "Employee Committee" shall mean that committee appointed by the
Board to administer the Plan with respect to the Non-Affiliates and comprised of
one or more persons who are members of the Board.

                 "Exercise  Date" shall be the date on which  written  notice of
the  exercise of an Option is delivered  to the Company in  accordance  with the
requirements of the Plan.

                 "Grantee"  shall mean an Eligible  Person or Eligible  Director
that has received an Award.
<PAGE>
                 "Grant Program" shall mean the program  described in Article II
of this Agreement pursuant to which certain Eligible Persons are granted Options
or Awards in the discretion of the Plan Administrator.

                 "Incentive  Stock  Option" shall mean a Option that is intended
to qualify as an "incentive stock option" under Code section 422.

                 "Non-Affiliates" shall mean all persons who are not Affiliates.


                 "$100,000  Limitation"  shall mean the  limitation in which the
aggregate fair market value  (determined  as of the respective  date or dates of
grant) of the Stock for which one or more  Options  granted to any person  under
this Plan (or any other  option plan of the Company or any Parent or  Subsidiary
Corporation)  may for the first time be exercisable  as Incentive  Stock Options
during any one calendar year shall not exceed the sum of $100,000.

                 "Optionholder"  shall mean an Eligible  Person to whom  Options
have been granted.

                 "Optioned Shares" shall be those shares of Stock to be optioned
from time to time to any Eligible Person.

                 "Option  Price"  shall  mean  the  option  price  per  share as
specified by the Plan Administrator or by the terms of the Plan.

                 "Options"  shall mean options granted under the Plan to acquire
Stock.

                 "Parent Corporation" shall mean any corporation in the unbroken
chain of corporations ending with the employer corporation,  where, at each link
of the chain, the corporation and the link above owns at least 50 percent of the
combined  total voting power of all classes of the stock in the  corporation  in
the link below.

                 "Plan" shall mean this stock option plan for Frontier Adjusters
of America, Inc.

                 "Plan  Administrator"  shall mean (a)  either  the  Board,  the
Senior Committee, or any other committee,  whichever is applicable, with respect
to the  administration  of the Grant Program as it relates to Affiliates and (b)
either the Board, the Employee Committee,  or any other committee,  whichever is
applicable,  with  respect  to the  administration  of the Grant  Program  as it
relates to Non-Affiliates.

                 "Registration Date" shall have the meaning set forth in Section
1.3(b) hereof.

                 "SAR" shall mean stock appreciation  rights granted pursuant to
Section 2.4 hereof.
<PAGE>
                 "Senior  Committee" shall mean that committee  appointed by the
Board to  administer  the Grant  Program  with  respect  to the  Affiliates  and
comprised of two or more Disinterested Directors.

                 "Service"  shall have the meaning  set forth in Section  2.2(n)
hereof.

                 "Stock" shall mean shares of the Company's common stock,  $.001
par value per share,  which may be unissued or treasury shares, as the Board may
from time to time determine.


                 "Stock  Awards"  shall mean Stock  directly  granted  under the
Grant Program.

                 "Subsidiary  Corporation"  shall  mean any  corporation  in the
unbroken chain of corporations starting with the employer corporation, where, at
each link of the  chain,  the  corporation  and the link  above owns at least 50
percent of the combined  voting power of all classes of stock in the corporation
below.


                   EXECUTED as of the 21st day of May , 1996.

                       FRONTIER ADJUSTERS OF AMERICA, INC.



                                            By       :      /s/ Jean E. Ryberg
                                                            ------------------
                                            Name     :      Jean E. Ryberg
                                                            ------------------
                                            Its      :      President
                                                            ------------------
ATTESTED BY:


    /s/ James S. Rocke
- ----------------------------------
Secretary

                                  EXHIBIT 10(K)
                              EMPLOYMENT AGREEMENT


         AGREEMENT made between FRANCIS J. LaPALLO,  hereinafter  referred to as
LaPALLO, and FRONTIER ADJUSTERS OF AMERICA,  INC., an Arizona  corporation,  and
its wholly-owned subsidiary,  FRONTIER ADJUSTERS,  INC., a Colorado corporation,
both hereinafter referred to as FRONTIER.

                                    RECITALS

         WHEREAS Frontier is engaged in the insurance  adjusting and franchising
business and  maintains  its  principal  office and place of business at 45 East
Monterey Way, City of Phoenix, County of Maricopa, Arizona; and

         WHEREAS  LaPallo is a  practicing  Los Angeles  attorney  with long and
varied business, legal and executive experience; and

         WHEREAS  the  parties  believe  it  would be in the  best  interest  of
Frontier and LaPallo to enter into this employment agreement; and

         WHEREAS the parties  are  willing  and  desirous of entering  into this
agreement on the terms, covenants and conditions hereinafter set forth.

         NOW, THEREFORE, the parties do hereby covenant and agree as follows:

                                   SECTION ONE

                                   EMPLOYMENT

         Frontier  hereby  employs,  engages and hires  LaPallo as its Executive
Vice President and LaPallo hereby accepts and agrees to such hiring,  engagement
and employment  subject to the general  supervision  and pursuant to the orders,
advice  and  direction  of the  respective  Boards  of  Directors.  The Board of
Directors  are  approving and  authorizing  the execution of this  Agreement and
acknowledges that the age and health conditions of its principal  executives are
such that it anticipates,  expects and plans to at some point during the term of
this agreement
<PAGE>
arrange  for  LaPallo  to become the Chief  Executive  Officer  of  Frontier  in
administering and carrying out the policy,  plans and directions of the Board of
Directors.  LaPallo also agrees to serve in such other  executive  capacities of
Frontier and its direct and indirect subsidiaries, including Frontier Adjusters,
Inc. as may be requested by the respective Boards of Directors.

                                   SECTION TWO

                            BEST EFFORTS OF EMPLOYEE

         LaPallo agrees that he will at all times faithfully, industriously, and
to the best of his ability,  experience,  and talents, perform all of the duties
that may be required of and from him pursuant to the express and implicit  terms
hereof,  to the  reasonable  satisfaction  of  Frontier.  Such  duties  shall be
rendered at 45 East Monterey Way, City of Phoenix, State of Arizona, and at such
other  place or  places  as  employer  shall  in good  faith  require  or as the
interest, needs, business, or opportunity of Frontier shall require.

                                  SECTION THREE

                               TERM OF EMPLOYMENT

         The term of this agreement  shall be for a period  commencing  June 23,
1996 and terminating June 30, 2001,  subject,  however,  to prior termination as
hereinafter provided.

                                  SECTION FOUR

                            COMPENSATION OF EMPLOYEE

         For each of the years involved the following  annual salaries are to be
paid in semi-monthly installments:

         For the  Year  Beginning  June  23,  1996 and  ending  June 30,  1997 -
$180,000.

         For the  Year  Beginning  July 1,  1997  and  ending  June  30,  1998 -
$180,000.
<PAGE>
         For the Year Beginning July 1, 1998 and ending June 30, 1999 - $150,000
plus a bonus of 3% of net income before taxes and bonus plus 3% of income before
taxes and  bonus  which is in excess of prior  year's  income  before  taxes and
bonus.

         For the Year Beginning July 1, 1999 and ending June 30, 2000 - $150,000
plus a bonus of 3% of net income before taxes and bonus plus 3% of income before
taxes and  bonus  which is in excess of prior  year's  income  before  taxes and
bonus.

         For the Year Beginning July 1, 2000 and ending June 30, 2001 - $150,000
plus a bonus equal to 3% of net income  before taxes and bonus plus 3% of income
before  taxes and bonus which is in excess of prior year's  income  before taxes
and bonus.

         In addition to the base  compensation  as set forth in this  Agreement,
the base salary shall be  increased  on a cumulative  basis in the amount of the
increase in the United States Department of Labor All Commodities Cost of Living
Index  between  March 31 of 1996 and  March  31 of 1997 and  shall be  increased
annually  thereafter  to the extent that the cost of living has increased in the
ensuing twelve months.

         Frontier shall reimburse LaPallo for all necessary expenses incurred by
LaPallo while traveling or otherwise  performing services pursuant to Frontier's
direction.

         The term "net  income  before  taxes"  as used  herein  shall  mean the
earnings  of  Frontier  for the years  ending  June 30  during  the life of this
agreement  as  determined  by the  auditors  then  employed  by  Frontier.  Such
computation  to be made in  accordance  with the generally  accepted  accounting
practice and shall be computed  prior to the deduction of the bonus provided for
herein and prior to the deduction of any income taxes.

         The  compensation set forth herein shall be made with respect to all of
LaPallo's  employment services hereunder in any and all capacities with Frontier
and its direct or indirect subsidiaries, as provided in Section
<PAGE>
One  hereof;  provided,  however,  that  LaPallo  may  be  entitled  to  receive
additional  compensation  for his  service as a  director  of  Frontier  and its
subsidiaries, subject to the discretion of the respective Boards of Directors of
such corporations.

                                  SECTION FIVE

                                OTHER EMPLOYMENT

         LaPallo shall devote all of his time,  attention,  knowledge and skills
solely to the  business  and  interest of  Frontier  and its  subsidiaries,  and
Frontier  shall be  entitled  to all of the  benefits,  profits or other  issues
arising  from or incident  to all work,  services,  and advice of  LaPallo,  and
LaPallo shall not, during the term hereof, be interested directly or indirectly,
in any manner, as partner, officer, director, stockholder,  advisor, employee or
in any other  capacity in any other business  similar to Frontier's  business or
any of its subsidiaries' businesses or any allied trade; provided, however, that
nothing  herein  contained  shall be  deemed  to  prevent  or limit the right of
LaPallo  to  invest  any of his  surplus  funds  in the  capital  stock of other
securities of any  corporation  whose stock or securities  are publicly owned or
are regularly traded on any public exchange, nor shall anything herein contained
be deemed to prevent  LaPallo from investing or limit  LaPallo's right to invest
his surplus funds in real estate or other assets.

                                   SECTION SIX

                    RECOMMENDATIONS FOR IMPROVING OPERATIONS

         LaPallo  shall make  available  to Frontier  all  information  of which
LaPallo  shall  have  any  knowledge   and  shall  make  all   suggestions   and
recommendations that will be of benefit to Frontier.

                                  SECTION SEVEN

                             ADDITIONAL COMPENSATION

         LaPallo  shall be  entitled to  participate  in the  employer's  profit
sharing and medical maintenance plans to the extent provided by the Board
<PAGE>
of Directors, provided, however, that the Board of Directors at all times during
the term of this  agreement  retain  the right  subject to  statutory  limits to
increase,   reduce  or  terminate  the  amount  of  profit  sharing  or  medical
maintenance plans.

                                  SECTION EIGHT

                               COMPLETE AGREEMENT

         This contract contains the complete agreement concerning the employment
agreement  between the  parties  and shall,  as of the  effective  date  hereof,
supersede all other agreements  between the parties.  The parties stipulate that
neither of them has made any  representation  with respect to the subject matter
of this  agreement or any  representations  including the execution and delivery
thereof except such  representations  as are  specifically  set forth herein and
each of the  parties  hereto  acknowledge  that each  party has  relied on their
respective judgment and discretion in entering into this agreement.

                                  SECTION NINE

         No  waiver  or  modification  of  this  agreement  or of any  covenant,
condition,  or limitation  herein contained shall be valid unless in writing and
duly  executed  by the  parties to be charged  therewith  and no evidence of any
waiver  or  modification  shall  be  offered  or  received  in  evidence  of any
proceeding, arbitration, or litigation between the parties hereto arising out of
or  affecting  this  agreement,  or the  rights or  obligations  of the  parties
hereunder,  unless such waiver or modification  is in writing,  duly executed as
aforesaid, and the parties further agree that the provisions of this section may
not be waived except as herein set forth.

                                   SECTION TEN

                           TERMINATION FOR DISABILITY

         Notwithstanding anything in this agreement to the contrary, Frontier is
hereby given the option to terminate this agreement in the event that
<PAGE>
LaPallo shall, during the term hereof,  become permanently  disabled as the term
permanently  disabled is  hereinafter  fixed and  defined.  Such option shall be
exercised by Frontier by giving notice to LaPallo by registered mail,  addressed
to him in care of Frontier at 45 East Monterey  Way,  City of Phoenix,  State of
Arizona,  or at such  other  address as LaPallo  shall  designate  in writing of
Frontier's  intention to terminate  this  agreement on the last day of the month
during which such notice is mailed. On the giving of such notice, this agreement
shall cease on the last day of the month in which the notice is so mailed,  with
the  same  force  and  effect  as if such  last day of the  month  were the date
originally herein set forth as the termination date hereof.

         For the  purposes  of this  agreement  LaPallo  shall be deemed to have
become permanently  disabled if, during any year of the term hereof,  because of
ill health,  physical or mental disability or for other cause beyond his control
he shall have been  continuously  unable or  unwilling  or shall have  failed to
perform  his  duties   hereunder  for  three  hundred   sixty-five  (365)  days,
irrespective  of  whether  or not such days are  consecutive.  For the  purposes
hereof the term "any year of the term hereof" is defined to mean any 12 calendar
month period commencing on July 1, 1996 and terminating on June 30, 2001, during
the term of this agreement.

         In the event of the  termination  for  disability of LaPallo,  Frontier
shall  provide  monthly  payments  until he attains  the age of 65 of $6,000 per
month  after such  termination.  If  Frontier  elects to insure the  obligation,
LaPallo may elect to pay the difference in insurance premiums between the $6,000
in  benefits  and a higher  monthly  benefit  requested  and  negotiated  for by
LaPallo.

                                 SECTION ELEVEN

                                  SEVERABILITY
<PAGE>
         All agreements and covenants contained herein are severable, and in the
event any of them,  with the  exception  of those  contained in Sections One and
Four hereof,  shall be held to be invalid by any competent court,  this contract
shall  be  interpreted  as if such  invalid  agreements  or  covenants  were not
contained herein.

                                 SECTION TWELVE

                                   ARBITRATION

         Neither party shall  institute any action  involving the performance of
the terms and  conditions of this Agreement and if  controversies  arise between
the parties  which cannot be  negotiated  and settled by them,  then the parties
hereto  covenant  and  agree to submit  any and all  existing  controversies  to
arbitration  concluding any threatened  controversy  arising between the parties
involving  the  performance  of the terms,  conditions  and  warranties  of this
agreement,  such  arbitration  to be carried on and  conducted  pursuant  to the
provisions of Sections 12-1501 and 12-1518 of the Arizona Revised Statutes.

                                SECTION THIRTEEN

                             STOCK AND STOCK OPTIONS

         Frontier acknowledges that it has notice of the intention of LaPallo to
purchase up to 20,000  shares of Frontier  stock at the fair market value at the
start of employment  and Frontier  agrees to sell and LaPallo agrees to purchase
up to 20,000  shares of common stock of Frontier (the  "Purchased  Shares") at a
price equal to the average  closing  price for the stock on the  American  Stock
Exchange  over  the 90 day  period  preceding  the  date of this  Agreement.  In
connection  therewith  LaPallo  agrees  to  execute  a  Subscription   Agreement
substantially  in the form attached hereto as Exhibit A. Should LaPallo purchase
all or any part of such 20,000 shares,  Frontier hereby  covenants and agreed to
provide  LaPallo  with  registration  rights as set forth in  Exhibit B attached
hereto.
<PAGE>
         Furthermore  Frontier  covenants  and agreed to use its best efforts to
cause  Frontier's  Board of Directors and  Frontier's  shareholders  to adopt an
Employee  Stock Option Plan by or before July 1, 1996 and to grant to LaPallo an
option to  purchase  100,000  shares of common  stock of Frontier  (the  "Option
Shares") at an exercise  price equal to the market  value of such shares on July
1, 1996, the date of grant (the "Option"). The Option shall be first exercisable
on July 1, 1997 in an amount of Option  Share  such that  their  exercise  price
shall not exceed  $100,000.  Any  remaining  unexercisable  Options shall become
exercisable  on each  subsequent  July 1 in an amount of Option Shares such that
their exercise price shall not exceed $100,000 in any one year. The Option shall
terminate ten years from the date of grant. Frontier hereby covenants and agrees
to provide LaPallo with registration  rights with regard to the Option Shares as
set forth in Exhibit B attached hereto.

         All  unvested  options  shall  vest upon the  occurrence  of any of the
following:  a controlling interest in the stock of Frontier is sold or otherwise
transferred;  all or  substantially  all of the assets of  Frontier  are sold or
otherwise transferred; Frontier is merged or consolidated, or engages in a share
exchange,  in  which  Frontier  is not the  sole  surviving  entity;  any  other
transaction  or series of  transactions  occurs in which there is a  substantial
change in the ownership of Frontier.

                                SECTION FOURTEEN

                                 MOVING EXPENSES

         Frontier shall reimburse  LaPallo for the actual total cost and expense
of moving household goods from Los Angeles to the greater Phoenix area.

                                 SECTION FIFTEEN

                               AUTOMOBILE EXPENSES
<PAGE>
         Frontier  shall  provide a company car for the exclusive use of LaPallo
and provide  the  maintenance,  fuel and  insurance  costs with  relation to the
operation of the said vehicle.

                                 SECTION SIXTEEN

                               GENERAL PROVISIONS

         Notice shall be complete when sent by telegram,  facsimile transmission
or written  notice at the address set forth  above and  deposited  in the United
States Mail,  postage prepaid,  return receipt requested for either certified or
registered mail.

         In the event of litigation  involving  this  Agreement,  the Court,  in
addition to all other  remedies,  shall award a  reasonable  attorney fee to the
prevailing party.

         The terms  and  conditions  of this  Agreement  shall  extend to and be
binding on the heirs, successors and assigns of the parties hereto.

         The headings are inserted for convenience  only and no attempt has been
made other than to indicate completely or accurately the contents of any section
they introduce.  The headings shall have no bearing  whatsoever upon the meaning
and construction of this Agreement.

         This  Agreement  and each  provision  hereof may be amended,  modified,
supplemented or waived only by a written document specifically  identifying this
Agreement   and  duly   executed  by  each  party   hereto  or  the   authorized
representative of such party.

         All  rights,  powers and  remedies  of the  parties  are  separate  and
cumulative,  and no one of them, whether exercised or not, shall be deemed to be
to the  exclusion  of or to limit or  prejudice  any  other  legal or  equitable
rights,  powers or remedies which the parties may have. The parties shall not be
deemed to waive any of their  rights,  powers or remedies  under this  Agreement
unless such  waiver is in writing and signed by the party to be bound.  No delay
or omission  on the part of any part in  exercising  any right,  power or remedy
shall operate as a waiver of,
<PAGE>
or otherwise prejudice, such right, power or remedy or any other right, power or
remedy.  A waiver  on any one  occasion  shall not be  construed  as a bar to or
waiver of any right, power or remedy on any future occasion.

         DATED at Phoenix, Arizona, this 23__ day of April_______, 1996.

                                 FRONTIER ADJUSTERS OF AMERICA, INC.
                                 an Arizona corporation,

                                 FRONTIER ADJUSTERS, INC.
                                 a Colorado corporation,


                                 By  /s/ William J. Rocke
                                 ---------------------------------------------
                                    William J. Rocke, Chairman/CEO




                                    /s/ Francis J. LaPallo  
                                 ---------------------------------------------
                                    Francis J. LaPallo
<PAGE>
STATE OF ARIZONA      )
                      )  ss.
County of Maricopa    )

         On this the 23__ day of April_______,  1996, before me, the undersigned
Notary Public,  personally  appeared  FRANCIS J. LaPALLO,  known to me to be the
person whose name is  subscribed  to the  foregoing  Employment  Agreement,  and
acknowledged that he executed the same for the purpose and consideration therein
expressed.

         IN WITNESS WHEREOF I hereunto set my hand and official seal.

                                      /s/ Sharon Taraci
                                      ----------------------------------------
                                          Notary Public

My commission expires:

Jan. 14, 1998
- -----------------------



STATE OF ARIZONA    )
                    )  ss.
County of Maricopa  )

         On  this  the  23__  day  of  April__________,  1996,  before  me,  the
undersigned   Notary  Public,   personally   appeared   WILLIAM  J.  ROCKE,  who
acknowledged  himself to be the  Chairman/CEO of FRONTIER  ADJUSTERS OF AMERICA,
INC.,  an Arizona  corporation,  and of  FRONTIER  ADJUSTERS,  INC.,  a Colorado
corporation,  and that he, as such  officer,  being  duly  authorized  so to do,
executed  the  foregoing  Employment  Agreement  for and on  behalf  of the said
corporations for the purpose and consideration therein expressed.

         IN WITNESS WHEREOF I hereunto set my hand and official seal.

                                      /s/ Sharon Taraci
                                      ----------------------------------------
                                          Notary Public

My commission expires:

Jan. 14, 1998
- -----------------------
<PAGE>
                                    EXHIBIT A
                                    ---------

Board of Directors                                         Dated as of
FRONTIER ADJUSTERS OF AMERICA, INC.                        _____________, 1996

                             Subscription Agreement
                             ----------------------

Ladies/Gentlemen:

         The  undersigned  hereby  offer to  purchase  __________________(_____)
shares of common stock (the "Shares") of Frontier Adjusters of America, Inc., an
Arizona  corporation (the  "Corporation"),  payable in cash, against delivery of
the certificate representing the Shares.

         This offer is  subject to the  conditions  that the Shares  will,  when
issued,  be  validly  issued,  fully  paid  and  non-assessable,  and  that  the
Corporation is duly organized,  validly existing, and in good standing under the
laws of Arizona.

         To induce the Corporation to issue the Shares, the undersigned  warrant
and represent that:

         1. They have the ability to bear the  economic  risk of the purchase of
the Shares, including the complete loss of their investment.

         2. They have  sufficient  knowledge  and  experience  in  business  and
financial matters (or have received from a person of their selection  sufficient
advice with respect to such matters) to be capable of evaluating  the merits and
risks of the purchase of the Shares.

         3. They have  knowledge of, and have been provided the  opportunity  to
acquire information with respect to, the business affairs,  financial condition,
plans and  prospects  of the  Corporation  which they deem  relevant in making a
fully informed decision with respect to the purchase of the Shares.

         4. They have been  encouraged and have had the opportunity to rely upon
the  advice of their  legal  counsel  and other  advisers  with  respect  to the
purchase of the Shares.
<PAGE>
         5.  They  have  had  the  opportunity  to  ask  questions  and  receive
information with respect to, among other things, the business affairs, financial
condition,  plans and prospects of the  Corporation and the terms and conditions
of the  purchase  of the  Shares,  as they have  requested  so as to more  fully
understand their investment.

         6. Neither the  Corporation  nor any person  representing  or acting on
behalf of the  Corporation,  or purportedly  representing or acting on behalf of
the  Corporation,  has  made  any  representations,  warranties,  agreements  or
statements  other than those contained herein which influenced or affected their
decision to purchase the Shares.

         7. They are acquiring the Shares for their own account without any view
to the transfer, sale, assignment or other distribution thereof.

         The  undersigned  further  acknowledge,  understand  and agree that the
Shares  have not been  and may not be  registered  under  any  federal  or state
securities  law  including  but not limited to the  Securities  Act of 1933,  as
amended,   or  the  Arizona  Securities  Act,  and  that  no  federal  or  state
governmental agency or authority has approved or passed upon the issuance of the
Shares.  They  understand that the Shares must be held by them for an indefinite
period of time,  absent  registration or  qualification  of the Shares under the
applicable  laws or the  receipt of an opinion  of counsel  satisfactory  to the
Corporation that registration or qualification is not required. They acknowledge
that the  certificate  representing  the Shares to be issued to them will bear a
legend restricting the transferability thereof to the foregoing effect.

                                Very truly yours,

                                --------------------------------------
                                         Francis J. LaPallo

                                --------------------------------------
                                         (Spouse)

                                    EXHIBIT B
                                    ---------
<PAGE>
                               Registration Rights
                               -------------------

         1.1               Definitions.

         As used in this Exhibit B, the following terms shall have the following
meanings:

                  (a) The term "Company"  means  Frontier  Adjusters of America,
Inc., an Arizona Corporation.

                  (b) The  term  "register",  "registered",  and  "registration"
refer  to a  registration  effected  by  preparing  and  filing  a  registration
statement or similar document in compliance with the Act, and the declaration or
ordering of effectiveness of such registration statement or document;

                  (c) The term "Registrable Securities" means collectively,  the
Purchased Shares and the Option Shares  excluding,  in all cases,  however,  any
Registrable Securities which may be sold pursuant to Rule 144.

                  (d)      The term "Holder" means Francis J. LaPallo.

                  (e) The term "Act" means the Securities Act of 1933, amended.

                  (f) Other  capitalized  terms shall have the meanings ascribed
to them in the Employment Agreement to which this Exhibit B is attached.

         1.2   Request   for   Registration   on  Form  S-3  and/or   Form  S-8.

                  (a) In case  the  Company  shall  receive  from  the  Holder a
written request or requests that the Company affect  registration on Form S-3 or
Form S-8 (or any  successor  forms  thereto)  and any related  qualification  or
compliance with respect to all or a part of the  Registrable  Securities held by
such Holder,  the Company  will use its best  efforts to cause such  Registrable
Securities to be registered on such form(s); provided, however, that the Company
shall  not be  obligated  to  take  any  action  to  affect  such  registration,
qualification or compliance pursuant to this Section 1.2:

                           (i) if the Company is not  qualified  as a registrant
entitled to use Form S-3 or Form S-8, as the case may be;

                           (ii) in any  particular  jurisdiction  in  which  the
Company would be required to execute a general  consent to service of process in
affecting such  registration,  qualification or compliance unless the Company is
already subject to service in such jurisdiction and except as may be required by
the Securities Act; or

                           (iii) with  regard to the  Purchased  Shares,  if the
Company has affected one such registration pursuant to this Section 1.2 and with
regard to the Option Shares,  if the Company has affected one such  registration
pursuant to this Section 1.2.


                  (b)  subject  to  the  foregoing,  the  Company  shall  file a
registration   statement   covering  the  Registrable   Securities  as  soon  as
practicable after receipt of the request or requests of the Holder.
<PAGE>
                  (c)  Notwithstanding  the  foregoing,  if  the  Company  shall
furnish to the Holder  requesting  a  registration  statement  pursuant  to this
Section 1.2, a certificate  signed by the President of the Company  stating that
in the good faith  judgment of the Board of Directors of the Company it would be
seriously  detrimental to the Company and its stockholders for such registration
statement to be filed and it is therefore  essential to defer the filing of such
registration  statement,  the Company  shall have the right to defer such filing
for a period  of not more  than 90 days  after  receipt  of the  request  of the
Holder; provided, however, that the Company may not utilize this right more than
once in any twelve month period.

                  (d) All expenses  incurred in connection  with a  registration
requested  pursuant to this  Section 1.2,  including  (without  limitation)  all
registration,  filing,  qualification,  printer's and  accounting  fees shall be
borne by the Company.

         1.3 Obligations of the Company.  Whenever required under this Section 1
to affect the registration of any registrable Securities,  the Company shall, as
expeditiously as reasonably possible:

                  (a) Prepare and file with the SEC a registration  statement on
such form as the Company  deems  appropriate  with  respect to such  Registrable
Securities  and use its best  efforts to cause such  registration  statement  to
become  effective,  and,  upon the  request  of the  Holder  of the  Registrable
Securities registered thereunder, keep such registration statement effective for
up to one hundred  twenty (120) days,  or such shorter  period as is required to
dispose of all securities covered by such registration statement.

                  (b)  Prepare  and  file  with  the  SEC  such  amendments  and
supplements to such registration statement and the prospectus used in connection
with  such  registration  statement  as may be  necessary  to  comply  with  the
provisions of the Act with respect to the disposition of all securities  covered
by such registration statement.

                  (c)  Furnish  to  the  Holder  such  numbers  of  copies  of a
prospectus,   including  a  preliminary  prospectus,   in  conformity  with  the
requirements of the Act, and such other  documents as he may reasonably  request
in order to facilitate the disposition of Registrable Securities owned by him.

                  (d)  Use  its  best   efforts  to  register  and  qualify  the
securities covered by such registration statement under such other securities or
Blue Sky laws of such  jurisdictions  as shall be  reasonably  requested  by the
Holder,  provided that the Company shall not be required in connection therewith
or as a condition thereto to qualify to do business or to file a general consent
to service of process  in any such  states or  jurisdictions  or to agree to any
restrictions as to the conduct of its business in the ordinary course thereof.


                  (e)  Notify the Holder of  Registrable  Securities  covered by
such  registration  statement,  at any time when a prospectus  relating  thereto
covered by such  registration  statement is required to be  delivered  under the
Act, of the happening of any event as a result of which the prospectus  included
in such registration  statement, as then in effect, includes an untrue statement
of a  material  fact or omits to state  material  facts  required  to be  stated
therein or necessary to make the
<PAGE>
statements  therein  not  misleading  in the  light  of the  circumstances  then
existing.

         1.4  Furnish  Information.  It shall be a  condition  precedent  to the
obligations  of the Company to take any action  pursuant to this  Agreement that
the selling  Holder  shall  furnish to the Company  such  information  regarding
himself,  the  Registrable  Securities  held by him, and the intended  method of
disposition of such  securities as shall be required to affect the  registration
of his Registrable Securities.

         1.5  Delay of  Registration.  The  holder  shall  not have any right to
obtain  or seek  an  injunction  restraining  or  otherwise  delaying  any  such
registration as the result of any  controversy  that might arise with respect to
the interpretation or implementation of this Agreement.

         1.6.  Indemnification.  In the event  any  Registrable  Securities  are
included in a registration statement under this Agreement;

                  (a) The Company will  indemnify  and hold  harmless the Holder
against any losses, claims,  damages, or liabilities (joint or several) to which
they may become  subject  under the Act, the 1934 Act or other  federal or state
law,  insofar as such losses,  claims,  damages,  or liabilities  (or actions in
respect thereof) arise out of or are based upon any of the following statements,
omissions or violations  (collectively a "Violation"):  (i) any untrue statement
or alleged untrue  statement of a material fact  contained in such  registration
statement,  including any preliminary  prospectus or final prospectus  contained
therein or any amendments or supplements  thereto,  (ii) the omission or alleged
omission to state  therein a material  fact  required to be stated  therein,  or
necessary to make the statements  therein no misleading,  or (iii) any violation
or  alleged  violation  by the  Company  of the Act,  the 1934  Act,  any  state
securities law or any rule or regulation promulgated under the Act, the 1934 Act
or any state securities law; and the Company will reimburse the Holder,  officer
or director,  underwriter or controlling  person for any legal or other expenses
reasonably  incurred by them in connection with  investigating  or defending any
such loss, claim, damage,  liability,  or action;  provided,  however,  that the
indemnity  agreement  contained  in this  subsection  1.6(a)  shall not apply to
amounts paid in settlement of any such loss, claim, damage, liability, or action
if such settlement is affected without the consent of the Company (which consent
shall not be unreasonably withheld), nor shall the Company be liable in any such
loss, claim, damage, liability, or action to the extent that it arises out of or
is based upon a Violation  which occurs in reliance upon and in conformity  with
written  information  furnished  expressly  for  use  in  connection  with  such
registration by the Holder.

                  (b) The Holder will  indemnify  and hold harmless the Company,
each of its  directors,  each of its officers  who have signed the  registration
statement,  each person,  if any, who controls the Company within the meaning of
the Act, any underwriter and any other  individual or entity selling  securities
in such registration statement or any of its directors or officers or any person
who controls such individual or entity, against any losses, claims,  damages, or
liabilities  (joint or  several)  to which  the  Company  or any such  director,
officer,  controlling  person,  underwriter  or  controlling  person,  or  other
individual  or entity may become  subject,  under the Act, the 1934 Act or other
federal or state law, insofar as such losses,  claims,  damages,  or liabilities
(or actions in respect thereto) arise out of or are based upon any Violation, in
each
<PAGE>
case to the  extent  (and  only to the  extent)  that such  Violation  occurs in
reliance upon and in conformity with written information furnished by the Holder
expressly  for use in  connection  with such  registration;  and the Holder will
reimburse any legal or other expenses  reasonably incurred by the Company or any
such director,  officer,  controlling person, underwriter or controlling person,
or other  individual or entity,  officer,  director,  or  controlling  person in
connection  with  investigating  or  defending  any such  loss,  claim,  damage,
liability, or action; provided,  however, that the indemnity agreement contained
in this  subsection  1.6(b) shall not apply to amounts paid in settlement of any
such loss,  claim,  damage,  liability or action if such  settlement is affected
without the  consent of the  Holder,  which  consent  shall not be  unreasonably
withheld.  Notwithstanding  anything  to  the  contrary  herein  contained,  the
Holder's  indemnity  obligation shall be limited to the net proceeds received by
such holder from the offering out of which the indemnity obligation arises.

                  (c) Promptly after receipt by an indemnified  party under this
Section  1.6  of  notice  of  the  commencement  of any  action  (including  any
governmental action), such indemnified party will, if a claim in respect thereof
is to be made against any indemnifying  party under this Section 1.6, deliver to
the  indemnifying  party a written  notice of the  commencement  thereof and the
indemnifying  party shall have the right to  participate  in, and, to the extent
the indemnifying  party so desires,  jointly with any other  indemnifying  party
similarly  noticed,   to  assume  the  defense  thereof  with  counsel  mutually
satisfactory to the parties; provided,  however, that an indemnified party shall
have the right to retain its own counsel,  with the fees and expenses to be paid
by the indemnifying  party, if  representation  of such indemnified party by the
counsel retained by the indemnifying  party would be inappropriate due to actual
or potential  differing  interest between such  indemnified  party and any other
party  represented  by such counsel in such  proceeding.  The failure to deliver
written  notice  to the  indemnifying  party  within  a  reasonable  time of the
commencement  of any such action,  if  prejudicial to its ability to defend such
action,   shall  relieve  such  indemnifying  party  of  any  liability  to  the
indemnified party under this Section 1.6, but the omission so to deliver written
notice to the  indemnifying  party will not relieve it of any liability  that it
may have to any indemnified party otherwise than under this Section 1.6.

                                   EXHIBIT 21


                             LIST OF SUBSIDIARIES OF
                       FRONTIER ADJUSTERS OF AMERICA, INC.
                       -----------------------------------




<TABLE>
<CAPTION>
Name                                          State of Incorporation            Parent Company
- --------------------------------------------------------------------------------------------------------------
<S>                                           <C>                               <C>
Frontier Adjusters of Arizona, Inc.           Arizona                           Frontier Adjusters of America,
Inc.




Frontier Adjusters, Inc.                      Colorado                          Frontier Adjusters of Arizona,
Inc.




Frontier Adjusters Co., Ltd.                  Alberta, Canada                   Frontier Adjusters, Inc.




Frontier Adjusters Corp.                      Puerto Rico                       Frontier Adjusters, Inc.
</TABLE>

                                   EXHIBIT 23


                       CONSENT OF INDEPENDENT ACCOUNTANTS



We  hereby  consent  to the  incorporation  by  reference  in the  April 6, 1992
Registration  Statement on Form S-8 of our report,  dated August 1, 1996,  which
appears on page F-2 of the annual  report on Form 10-K of Frontier  Adjusters of
America, Inc. and subsidiaries for the year ended June 30, 1996.











McGLADREY & PULLEN, LLP



Phoenix, Arizona
August 1, 1996

<TABLE> <S> <C>

<ARTICLE>                     5
<MULTIPLIER>                                         1
<CURRENCY>                                U.S. DOLLARS
       
<S>                             <C>
<PERIOD-TYPE>                   12-MOS
<FISCAL-YEAR-END>                          JUN-30-1996
<PERIOD-START>                             JUL-01-1995
<PERIOD-END>                               JUN-30-1996
<EXCHANGE-RATE>                                      1
<CASH>                                         534,540
<SECURITIES>                                 1,249,463
<RECEIVABLES>                                1,794,185
<ALLOWANCES>                                   245,000
<INVENTORY>                                          0
<CURRENT-ASSETS>                             3,781,532
<PP&E>                                       2,436,167
<DEPRECIATION>                                 881,766
<TOTAL-ASSETS>                               6,875,752
<CURRENT-LIABILITIES>                          584,970
<BONDS>                                         59,983
                                0
                                          0
<COMMON>                                        47,820
<OTHER-SE>                                   6,182,979
<TOTAL-LIABILITY-AND-EQUITY>                 6,875,752
<SALES>                                              0
<TOTAL-REVENUES>                             5,641,984
<CGS>                                                0
<TOTAL-COSTS>                                        0
<OTHER-EXPENSES>                             3,940,335
<LOSS-PROVISION>                               151,847
<INTEREST-EXPENSE>                               7,917
<INCOME-PRETAX>                              1,855,824
<INCOME-TAX>                                   721,305
<INCOME-CONTINUING>                          1,134,519
<DISCONTINUED>                                       0
<EXTRAORDINARY>                                      0
<CHANGES>                                            0
<NET-INCOME>                                 1,134,519
<EPS-PRIMARY>                                      .25
<EPS-DILUTED>                                      .25
                                           

</TABLE>


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