FRONTIER ADJUSTERS OF AMERICA INC
PRE 14A, 1998-12-17
PATENT OWNERS & LESSORS
Previous: MEDIAONE GROUP INC, 8-K, 1998-12-17
Next: IDENTIX INC, 8-K, 1998-12-17



                            SCHEDULE 14A INFORMATION
                    Proxy Statement Pursuant to Section 14(a)
                    of the Securities Exchange Act of 1934.

Filed by the Registrant [X]
Filed by a Party other than the Registrant [ ]

Check the appropriate box:
[X] Preliminary Proxy Statement      [ ] Confidential, for Use of the Commission
[ ] Definitive Proxy Statement           Only (as permitted by Rule 14a-6(e)(2))
[ ] Definitive Additional Materials
[ ] Soliciting Material pursuant to Rule
    14a-11(c) or Rule 14a-12

                       FRONTIER ADJUSTERS OF AMERICA, INC.
                       -----------------------------------
                (Name of Registrant as Specified In Its Charter)


               ---------------------------------------------------
                   (Name of Person(s) Filing Proxy Statement)

Payment of Filing Fee (Check the appropriate box):

[X] No fee required.
[ ] Fee computed on table below per Exchange Act Rules 14a-6(i)(4) and 0-11.

    1)  Title of each class of securities to which transaction applies:

        ------------------------------------------------------------------------
    2)  Aggregate number of securities to which transaction applies:

        ------------------------------------------------------------------------
    3)  Per unit  price  or  other  underlying  value  of  transaction  computed
        pursuant  to  Exchange  Act Rule 0-11 (Set forth the amount on which the
        filing fee is calculated and state how it was determined):

        ------------------------------------------------------------------------
    4)  Proposed maximum aggregate value of transaction:

        ------------------------------------------------------------------------

    5)  Total fee paid:

        ------------------------------------------------------------------------
    [ ] Check box if any part of the fee is offset as provided by Exchange Act
        Rule 0-11(a)(2) and identify the filing for which the offsetting fee was
        paid previously.  Identify the previous filing by registration statement
        number, or the Form or Schedule and the date of its filing.

        1)  Amount Previously Paid:

            --------------------------------------------------------------------
        2)  Form, Schedule or Registration Statement No.:

            --------------------------------------------------------------------
        3)  Filing Party:

            --------------------------------------------------------------------
        4)  Date Filed:

            --------------------------------------------------------------------
<PAGE>
                       FRONTIER ADJUSTERS OF AMERICA, INC.

- --------------------------------------------------------------------------------

                    NOTICE OF ANNUAL MEETING OF SHAREHOLDERS
                                __________, 1999

- --------------------------------------------------------------------------------

         The Annual Meeting of  Shareholders  of Frontier  Adjusters of America,
Inc.,  an  Arizona  corporation  (the  "Company"),  will be held on  __________,
February   __,   1999   at   9:00   a.m.   (Phoenix,   Arizona   time)   at_____
_______________________, for the following purposes:

         1. To  consider  and vote upon the  approval  of the  investment  of an
aggregate of $6,836,067 in the Company by United Financial Adjusting Company, an
Ohio corporation ("UFAC"), which is a wholly-owned subsidiary of The Progressive
Corporation, an Ohio corporation, to be effected through the sale by the Company
of 5,258,513  shares of the  Company's  Series A  Convertible  Voting  Preferred
Stock,  par value  $.01 per  share,  at a  purchase  price of $1.30  per  share,
pursuant to the provisions of a Stock Purchase Agreement between the Company and
UFAC, as more fully described in the attached Proxy Statement;

         2. To  elect  directors  to serve  until  the next  annual  meeting  of
shareholders and until their successors are elected and qualified;

         3. To ratify the  appointment of McGladrey and Pullen,  LLP,  Certified
Public Accountants, as the auditors of the Company for the Company's fiscal year
ending June 30, 1999; and

         4. To  transact  such other  business as may  properly  come before the
Meeting or any adjournment thereof.

         The foregoing  items of business are more fully  described in the Proxy
Statement  accompanying this Notice. Only shareholders of record at the close of
business  on  January  5,  1999 are  entitled  to  notice  of and to vote at the
Meeting.

         All shareholders are cordially invited to attend the Meeting in person.
To assure your  representation at the Meeting,  however,  you are urged to mark,
sign,  date,  and return the  enclosed  proxy as  promptly  as  possible  in the
postage-prepaid  envelope enclosed for that purpose.  Any shareholder  attending
the  Meeting  may vote in person  even if he or she  previously  has  returned a
proxy.

         YOUR VOTE IS  IMPORTANT,  REGARDLESS  OF THE  NUMBER OF SHARES YOU OWN.
SHAREHOLDERS  WHO DO NOT EXPECT TO BE PRESENT AT THE  MEETING ARE  REQUESTED  TO
MARK, SIGN, DATE AND RETURN THE ENCLOSED PROXY IN THE ENVELOPE PROVIDED.

                                  By Order of the Board of Directors,


Phoenix, Arizona                  James S. Rocke
__________, 1999                  Secretary
<PAGE>
                      FRONTIER ADJUSTERS OF AMERICA, INC.
                              45 EAST MONTEREY WAY
                             PHOENIX, ARIZONA 85011

- --------------------------------------------------------------------------------

                                 PROXY STATEMENT

- --------------------------------------------------------------------------------

         Shareholders are urged to read this Proxy Statement in its entirety. As
used herein, the "Company" means Frontier Adjusters of America, Inc., an Arizona
corporation, and/or its subsidiaries and "UFAC" means United Financial Adjusting
Company,  an  Ohio  corporation,  which  is a  wholly-owned  subsidiary  of  The
Progressive   Corporation,   an  Ohio   corporation   ("Progressive").   Certain
capitalized  terms used in this  Summary  are  defined  elsewhere  in this Proxy
Statement.

GENERAL

         The  enclosed  proxy is  solicited  on  behalf  of the  Company  by the
Company's  board of directors (the "Board" or "Board of  Directors")  for use at
the Company's  Annual Meeting of Shareholders to be held on _________,  February
__,  1999 at 9:00  a.m.  (Phoenix,  Arizona  time)  (the  "Meeting"),  or at any
adjournment  thereof,  for the purposes set forth in this Proxy Statement and in
the accompanying Notice of Meeting of Shareholders.  The Meeting will be held at
________________________________________________________.

         These  proxy  solicitation  materials  were  first  mailed  on or about
January 15, 1999, to all shareholders entitled to vote at the Meeting.

         The mailing address of the Company's  principal  executive office is 45
East Monterey Way, Phoenix Arizona 85011.

RECORD DATE

         The Board of  Directors  has fixed the close of  business on January 5,
1999  as  the  record  date  (the  "Record  Date")  for  the   determination  of
shareholders entitled to notice of and to vote at the Meeting or any adjournment
thereof.

REVOCABILITY OF PROXIES

         Any person  giving a proxy may revoke the proxy at any time  before its
use by delivering to the Company written notice of revocation or a duly executed
proxy bearing a later date or by attending the Meeting and voting in person.

VOTING SECURITIES AND VOTING RIGHTS

         On the Record Date,  the Company had  outstanding  4,605,358  shares of
common stock,  par value $0.01 per share (the "Common  Stock"),  with each share
entitling  its  owner  of  record  to one  vote  on  all  matters  submitted  to
shareholders at the Meeting.  Each holder of Common Stock voting at the Meeting,
either in person or by proxy,  may cast one vote per share of Common  Stock held
on all matters to be voted upon at the Meeting.

         The  presence,  in person or by proxy,  at the Meeting of  shareholders
entitled  to cast a majority of all votes  entitled to be cast at such  meeting,
shall  constitute a quorum.  Assuming that a quorum is present,  the affirmative
vote of a majority of the shares of the Company present in person or represented
by proxy at the
<PAGE>
Meeting  and  entitled to vote is required  (i) to approve the  Transaction  (as
defined herein), (ii) for the election of directors,  (iii) for the ratification
of the appointment of McGladrey and Pullen, LLP, as the independent  auditors of
the Company for the fiscal year ending June 30, 1999,  and (iv) to transact such
other  business  as may  properly  come  before the  Meeting or any  adjournment
thereof.

         Shareholders  are not entitled  under  Arizona law to appraisal  rights
with respect to the Transaction.

         Arizona law  requires  cumulative  voting in elections  for  directors,
which means that each  shareholder may cast the number of votes that is equal to
the number of shares held of record, multiplied by the number of directors to be
elected.  Each  shareholder may cast the whole number of votes for one candidate
or distribute such votes among two or more  candidates.  The enclosed proxy does
not seek discretionary authority to cumulate votes in election of directors.

         Votes cast by proxy or in person at the Meeting  will be  tabulated  by
the election  inspectors  appointed for the Meeting and will determine whether a
quorum is present. The election inspectors will treat abstentions as shares that
are present and entitled to vote for purposes of  determining  the presence of a
quorum,  but as unvoted for purposes of  determining  the approval of any matter
submitted to the shareholders for a vote. Thus, an abstention will have the same
effect as a vote  against the  Transaction.  If a broker  indicates on the proxy
that it does not have discretionary  authority as to certain shares to vote on a
particular  matter,  those shares will not be considered as present and entitled
to vote with respect to that matter.

VOTING OF PROXIES

         When  a  proxy  is  properly  executed  and  returned,  the  shares  it
represents  will  be  voted  at  the  Meeting  as  directed.   Unless  otherwise
instructed, shares represented by proxy will be voted (i) "for" the Transaction,
(ii) "for" the election of the nominees set forth in this Proxy  Statement,  and
(iii) "for" the ratification of the appointment of McGladrey and Pullen, LLP, as
the  independent  auditors  of the  Company  for the fiscal year ending June 30,
1999. If any other matters  should  properly come before the Meeting,  it is the
intention  of the  persons  named in the  enclosed  proxy to vote each  proxy in
accordance with their best judgment on such matter.

SOLICITATION

         The  cost of  this  solicitation  will  be  borne  by the  Company.  In
addition,   the  Company  may  reimburse   brokerage  firms  and  other  persons
representing  beneficial  owners of shares for expenses  incurred in  forwarding
solicitation  materials to such beneficial owners. Proxies also may be solicited
by certain of the Company's  directors and officers,  personally or by telephone
or telegram, without additional compensation.

ANNUAL REPORT AND OTHER MATTERS

         The  1998  Annual   Report  to   Shareholders,   which  was  mailed  to
shareholders  with or preceding  this Proxy  Statement,  contains  financial and
other  information about the Company,  but, except for the Financial  Statements
contained  therein,  is not incorporated into this Proxy Statement and is not to
be  considered  a part  of  these  proxy  soliciting  materials  or  subject  to
Regulations  14A or 14C or to the  liabilities  of Section 18 of the  Securities
Exchange Act of 1934, as amended (the "Exchange Act"). The information contained
in the "Report of Compensation  Committee" below and "Company Performance" below
shall not be deemed  "filed" with the Securities  and Exchange  Commission  (the
"SEC") or subject to Regulations  14A or 14C or to the liabilities of Section 18
of the Exchange Act.

         The Company will provide upon written  request,  without charge to each
shareholder  of record as of the Record  Date,  a copy of the  Company's  annual
report on Form 10-K for the fiscal year ended June 30,  1998,  as filed with the
SEC.  Any exhibits  listed in the Form 10-K report also will be  furnished  upon
request  at the actual  expense  incurred  by the  Company  in  furnishing  such
exhibit.  Any such requests should be directed to the Company's Secretary at the
Company's executive office set forth in this Proxy Statement.

                                       2
<PAGE>
                                  PROPOSAL ONE

                                 THE TRANSACTION

                  At the Meeting, and at any adjournments thereof,  shareholders
of the Company  will be asked to  consider  and vote upon the  investment  of an
aggregate of $6,836,067 in the Company by UFAC, to be effected  through the sale
by the Company of 5,258,513 shares of the Company's Series A Convertible  Voting
Preferred  Stock,  par  value  $.01 per share  (the  "Preferred  Shares"),  at a
purchase  price  of  $1.30  per  share  (the  "Transaction"),  pursuant  to  the
provisions of the Stock Purchase Agreement, dated November 20, 1998, between the
Company and UFAC (the "Stock Purchase Agreement").  Upon the satisfaction of the
conditions  to the closing (the  "Closing")  as set forth in the Stock  Purchase
Agreement,  the Company shall issue and deliver the Preferred Shares to UFAC and
UFAC shall  deliver  $6,836,067  to the  Company in exchange  for the  Preferred
Shares. As soon as practicable after the Closing, pursuant to the Stock Purchase
Agreement,  the Company  plans to make a tender  offer (the  "Tender  Offer") in
which the Company will offer to purchase up to 1,000,000  shares of Common Stock
at a price of $2.90 per share.  The Company also plans to make a distribution to
shareholders  in the  amount of $1.60  (the  "Distribution")  per each  share of
Common Stock not tendered in the Tender Offer (or not accepted by the Company if
tendered   in   the   Tender   Offer).   See   "Potential    Benefits   to   the
Transaction--Return  to  Shareholders."  After the Closing  (assuming  1,000,000
shares have been  tendered in the Tender Offer and  assuming  there have been no
other  changes  in the  number of  outstanding  shares),  UFAC  will  own,  upon
conversion  of the  Preferred  Shares,  approximately  59.3% of the  outstanding
Common Stock and 57.7% of the outstanding Common Stock on a fully diluted basis.
Pursuant to the terms thereof,  each  Preferred  Share may be converted into one
(1) share of Common Stock. Such conversion may not occur prior to the earlier of
the record date for the  Distribution  or May __, 1999. Each member of the Board
of  Directors  has  stated  his or her  intention  to waive  his or her right to
participate  in the Tender  Offer with respect to all shares of the Common Stock
beneficially  owned by such director.  UFAC has agreed not to participate in the
Tender Offer and will not participate in the Distribution.  The full text of the
Stock Purchase Agreement is included as Appendix A to this Proxy Statement.

         The Transaction also involves a number of additional terms  established
pursuant to the Stock Purchase  Agreement,  the Service  Agreement to be entered
into  between  the  Company  and  UFAC  (the  "Service   Agreement"),   and  the
Registration  Rights  Agreement  to be entered into between the Company and UFAC
(the  "Registration  Rights  Agreement"),   including,  among  others:  (i)  the
application  for  listing  by the  Company  of the Common  Stock  issuable  upon
conversion of the Preferred Shares on the American Stock Exchange ("AMEX"); (ii)
the  taking  of all  necessary  actions  by the  Company  to cause  the Board of
Directors,  after the  Closing,  to consist of a majority of  nominees  named by
UFAC;  (iii) the grant to UFAC of certain  registration  rights that will enable
UFAC to resell the shares of the Common Stock acquired by it upon  conversion of
the  Preferred  Shares in  registered  offerings  to the  public  under  certain
conditions;  and  (iv)  the  grant  to UFAC of  certain  rights  to  information
regarding the Company.  The full texts of the Registration  Rights Agreement and
the Service Agreement are included as Appendices C and D, respectively,  to this
Proxy Statement.

         UFAC has  informed  the  Company  that it  intends to  designate  eight
individuals as its initial nominees to the Board of Directors.

VOTES REQUIRED

         Approval of the Transaction requires the affirmative vote of a majority
of the total number of shares  present in person or  represented by proxy at the
Meeting,  provided  that the  total  number  of  shares  present  in  person  or
represented  by proxy at the Meeting  represent over 50% of the shares of Common
Stock issued and  outstanding on the Record Date. For the purpose of determining
the outcome of the vote, abstentions will have the same effect as a vote against
the Transaction. Broker non-votes will not be considered as present and entitled
to vote with  respect to the  Transaction.  Approval of the  Transaction  by the
requisite vote of the shareholders of the Company is a condition to consummation
of the Transaction.

                                       3
<PAGE>
         William J. Rocke,  Chairman of the Board of the  Company,  and James S.
Rocke,  Secretary  of the  Company,  Jean E.  Ryberg,  President of the Company,
George M. Hill,  Vice-President and Assistant Secretary of the Company,  Francis
J.  LaPallo,  Executive  Vice-President  of the  Company,  and Louis T.  Mastos,
William W. Strawther,  Jr., Merlin J. Schumann, and R. Scott Younker,  Directors
of the Company, and certain other shareholders of the Company who are related to
them  (collectively  the  "Insider  Shareholders")  who  as of the  Record  Date
collectively  owned  36.1% of the  outstanding  shares  of  Common  Stock,  have
executed   Insider   Support   Agreements   with  UFAC  (the  "Insider   Support
Agreements"),  pursuant to which they have agreed to vote all of their shares in
favor of the Transaction.  Accordingly,  the Insider Shareholders intend to vote
their shares in favor of the Transaction. The full text of a form of the Insider
Support  Agreements is included as Appendix G to this Proxy Statement.  See "The
Transaction--Terms   of   the   Transaction--No    Solicitation   of   Competing
Transactions."

         The Board of  Directors  of UFAC has  approved  the  Transaction.  UFAC
shareholders are not required to vote on the Transaction.

BACKGROUND OF THE TRANSACTION

         In March  1998,  representatives  of the  Company  had an  introductory
meeting  with  officers  of UFAC and its  parent,  Progressive,  concerning  the
possibility  of UFAC making an investment in the Company.  The Company was aware
of Progressive's  reputation in the insurance and insurance  adjusting  business
and was  receptive  to  Progressive's  expression  of interest in  exploring  an
affiliation  between  the  Company and  Progressive.  Management  of the Company
briefed the Board of Directors on the contacts  with  Progressive  and UFAC at a
Board meeting held on July 1, 1998.

         During the next several weeks,  the parties  exchanged  information and
had  a  number  of  meetings  and  telephone  discussions  concerning  strategy,
philosophy,  and possible structure and price. At a special meeting of the Board
of  Directors  on August 27, 1998,  UFAC made a  presentation  to the Board with
respect to the proposed  transaction.  At that meeting,  the Board discussed the
potential  advantages and  disadvantages  of, and  alternatives to, the proposed
transaction,  emphasizing  the  opportunity to provide a return to the Company's
shareholders in a single transaction, the increase in shareholder value expected
by  management  to  result  from  the  proposed  transaction  and the  resulting
affiliation  with  UFAC,  and  the  ability  to  obtain   continuing  access  to
Progressive's  technology,  expertise,  and contacts in the insurance  industry.
Among other things, the Board discussed with the Company's  accountants the fact
that the per share price of $1.30 (after taking into account the Distribution to
the  Company's  shareholders)  was higher than the 30-day  average  closing sale
price of the Common Stock on the AMEX. In the business  judgment of the Board of
Directors,  the terms of the proposed  transaction,  including  the price,  were
favorable  for  the  Company.  See  "The  Transaction--Discussion  of  Financial
Analysis."  The Board  authorized  management to proceed with  discussions  with
UFAC, and  authorized  the Company to enter into a non-binding  Letter of Intent
(the "Letter of Intent") with UFAC with respect to the proposed transaction.

         During the  ensuing  twelve  weeks,  transaction  document  drafts were
prepared and revised drafts circulated,  with representatives of the Company and
UFAC and their respective counsel conducting  detailed  negotiations  concerning
legal and business points in the documentation. Prior to the Board of Directors'
meeting on November 12, 1998, management distributed to the members of the Board
of Directors complete drafts of the Stock Purchase Agreement, Service Agreement,
the Registration  Rights Agreement,  the Insider Support  Agreements,  the Rocke
Agreement (as described below) and the Ryberg Agreement (as described below). At
the meeting on  November  12,  1998,  the Board  discussed  the  advantages  and
disadvantages  of, and alternatives to, the Transaction and a summary by Company
counsel of the terms of the  documentation.  After analyzing the financial terms
and the consideration to be received in the Transaction, as well as the on-going
operational  advantages  that could  result from the  Transaction,  the Board of
Directors voted  unanimously in favor of the  Transaction.  The parties executed
the Stock Purchase Agreement on November 20, 1998.

         On August 31, 1998,  the last  trading day before the Company  publicly
announced  the Letter of Intent,  the closing sale price for the Common Stock as
reported on the AMEX  Composite  Tape was $2.50.  On November 25, 1998, the last
trading day before the Company  publicly  announced  the  execution of the Stock

                                       4
<PAGE>
Purchase  Agreement,  the closing sale price for the Common Stock as reported on
the AMEX  Composite  Tape was $2.44.  On [date of proxy],  1999 the closing sale
price was $______.

BACKGROUND OF THE COMPANY

         The Company  licenses and franchises  independent  insurance  adjusters
(the  "Adjusters")  throughout the United States and Canada and provides support
services to the Adjusters.  The Adjusters are engaged by insurance  carriers and
self-insured  companies to adjust  claims made against them by claimants  and by
policyholders.  In  addition,  certain of the  Adjusters  offer risk  management
services to their clients. As of December 15, 1998, the Company had entered into
___ license or franchise  agreements  with ___  entities,  operating ___ offices
with ___  advertised  locations  in 50 states,  the  District of  Columbia,  and
Canada. In addition to licensing and franchising Adjusters, the Company owns and
operates independent insurance adjusting businesses in Arizona and Nevada.

BACKGROUND OF UFAC

         UFAC provides claim and administrative  services to insurance carriers,
managing general agents and large self-insured companies. The majority of UFAC's
employees and operations are centralized in Cleveland, Ohio.

         UFAC,   which  is  a   wholly-owned   subsidiary  of  The   Progressive
Corporation,  is also a majority shareholder of a vehicle inspection company and
a claim software  company.  The inspection and software  companies  market their
products and services to the same prospective customers as UFAC.

         The  Progressive  Corporation is a  Cleveland-based  insurance  holding
company.    Its   subsidiaries   offer   personal   automobile   and   specialty
property-casualty  insurance and related  services  throughout the United States
and in Canada.  The Common Shares of The  Progressive  Corporation are listed on
the New York Stock Exchange.

TERMS OF THE TRANSACTION

         UFAC INVESTMENT.  Pursuant to the Stock Purchase Agreement, the Company
will sell the  Preferred  Shares to UFAC at a price of $1.30 per  share,  for an
aggregate  purchase  price of  $6,836,067.  The  purchase  price  per  share was
determined  as a result of arm's  length  negotiations  between  the Company and
UFAC. The Preferred Stock is identical to the Common Stock in all respects other
than the right to  receive  the  Distribution.  The  Preferred  Shares  shall be
convertible,  in  whole  or in  part,  into  shares  of the  Common  Stock  on a
one-for-one  exchange  basis at  UFAC's  option  after the  record  date for the
Distribution and prior to June 30, 1999, at which date the Preferred Shares will
automatically  be converted to shares of the Common Stock.  The Preferred Shares
shall  entitle  UFAC to one vote per share on any matter  properly  submitted to
holders of the Common Stock for vote, consent, waiver, release, or other action,
including,  without  limitation,  the  election  of  members  of  the  Board  of
Directors.  The  Preferred  Shares will rank equally with the Common Stock as to
payment of dividends,  other than the  Distribution,  and as to  dissolution  of
assets upon  liquidation,  dissolution or winding up of the Company.  A complete
description  of the terms of the  Preferred  Shares is included as Appendix B to
this Proxy Statement.

         USE  OF  PROCEEDS.  The  Company  plans  to  use  the  proceeds  of the
investment  by UFAC to finance the Tender  Offer and pay the  Distribution.  The
Company plans to make the Tender Offer to the Company's shareholders, as soon as
practicable  after the  Closing,  pursuant  to which the  Company  will offer to
purchase up to  1,000,000  shares of Common Stock at a price of $2.90 per share.
If more than 1,000,000 shares are tendered by the Company's  shareholders in the
Tender  Offer,  the Company  will  accept  shares for tender on a pro rata basis
based  upon the total  number of shares  tendered.  Each  member of the Board of
Directors  has  stated  his or her  intention  to  waive  his  or her  right  to
participate  in the Tender  Offer with respect to all shares of the Common Stock
beneficially  owned by such director.  UFAC has agreed not to participate in the
Tender Offer. The Company plans to make the Distribution of $1.60 per each share
of Common Stock not  tendered in the Tender Offer or, if tendered,  not accepted
by the Company in the Tender Offer.  Shareholders  who participate in the Tender
Offer will not be entitled to receive the Distribution.

         MANAGEMENT  OF  THE  COMPANY;  REPRESENTATION  ON  THE  BOARD.  If  the
shareholders approve the Transaction,  the Board of Directors and UFAC will take
all actions  necessary to cause the Board to be structured to consist of fifteen
members,  of which a majority  will be designees of UFAC (the "UFAC  Nominees"),
and the Board of Directors and UFAC will take all actions necessary to cause the
UFAC Nominees to become members of the

                                       5
<PAGE>
Board as soon as  practicable  after the Closing.  For so long as UFAC maintains
ownership of more than 50% of the Company's voting stock, at each annual meeting
of  shareholders of the Company or at the taking of action by written consent of
shareholders  of the Company with respect to which  directors are to be elected,
UFAC shall have the ability to elect a majority of the Board of  Directors  and,
therefore, will be able to control the business and affairs of the Company.

         William J. Rocke and Jean E.  Ryberg  have agreed to resign as officers
of the Company on June 30, 1999.  See "The  Transaction--Conflicts  of Interest;
Interests of Certain  Persons." At that time,  the Board of Directors,  upon the
direction of UFAC, will name a new Chief Executive  Officer and President of the
Company.

         INFORMATION RIGHTS.  Until the Closing,  the Company has the obligation
to provide to UFAC certain financial statements and other information concerning
the Company and its business.

         LIMITATIONS ON CORPORATE ACTIONS.  Until the Closing,  the Company will
be  subject  to  certain  limitations  on  its  operations,  including  (without
limitation)  restrictions  relating to  transactions  other than in the ordinary
course of  business,  the  issuance of any  securities  of the  Company,  or any
amendments to the Company's Articles of Incorporation or Bylaws.

         REGISTRATION  RIGHTS.  The Preferred  Shares issued to UFAC pursuant to
the Stock Purchase Agreement and shares of Common Stock issuable upon conversion
of the Preferred Shares will not be registered under the Securities Act of 1933,
as  amended  (the  "Securities  Act"),  and may not be  sold in the  absence  of
registration  under the Securities Act, unless an exemption from registration is
available.  If the Transaction is approved by the shareholders,  the Company and
UFAC  will  enter  into  the  Registration  Rights  Agreement.  Pursuant  to the
Registration  Rights  Agreement to be executed at the Closing,  the Company will
grant certain  registration rights that will enable UFAC to resell the shares of
Common  Stock  acquired  by it  upon  conversion  of  the  Preferred  Shares  in
registered offerings to the public under certain conditions described below.

         The  Registration  Rights  Agreement will provide,  among other things,
that,  at any time  after the  Closing,  UFAC will  have the  one-time  right to
require the  Company to file a  registration  statement  (any such  filing,  the
"Demand  Registration") under the Securities Act for any or all shares of Common
Stock  acquired by UFAC as a result of the  conversion of the  Preferred  Shares
acquired  by  UFAC  pursuant  to  the  Stock  Purchase  Agreement  ("Registrable
Securities").  The right to a Demand  Registration is limited,  however, in that
(i) it may be  invoked  only with  respect  to a number of shares  having a fair
market value equal to or greater than $250,000, (ii) the Company is not required
to effect more than one Demand Registration, and (iii) the Company will have the
right from time to time to delay the Demand Registration for a reasonable period
not to exceed  thirty  days in  certain  circumstances.  UFAC also will have the
right, with respect to most registrations of Common Stock by the Company for its
own account,  to require the Company to include  Registrable  Securities in such
registration.  The Registration  Rights Agreement provides that the Company will
pay the expenses, other than underwriting discounts and fees and commissions and
transfer taxes,  relating to the first such registration  requested by UFAC. The
Registration  Rights Agreement  contains terms that are generally  customary for
registration rights agreements of its type.

         CONDITIONS TO CLOSING.  Each of the Company's and UFAC's obligations to
close the Transaction  are subject to various mutual and unilateral  conditions,
including,  without  limitation,  (i)  the  Company's  shareholders  shall  have
approved the Transaction;  (ii) UFAC's obligations are subject to the continuing
accuracy of the Company's  representations  and warranties in the Stock Purchase
Agreement; and (iii) the receipt of any consents necessary for the Transaction.

         NO SOLICITATION OF COMPETING  TRANSACTIONS.  Unless and until the Stock
Purchase  Agreement is terminated in accordance with its terms,  the Company may
not solicit,  cooperate with, participate in any discussions with respect to, or
enter into any  agreement  with any person  making a proposal or  indication  of
interest  with respect to certain  alternative  transactions,  such as a merger,
consolidation,  share  exchange,  reorganization,   recapitalization,   business
combination or similar  transaction,  sale, transfer or disposition of more than
10% of its assets, or an

                                       6
<PAGE>
acquisition  by any person or a tender offer or exchange offer for more than 10%
of the Common Stock (a  "Competing  Transaction").  However,  the Board may take
such  actions as may be  required by the Board's  fiduciary  obligations  to the
Company's  shareholders  under applicable law as determined in good faith by the
Board on the advice of  outside  counsel.  Unless  and until the Stock  Purchase
Agreement is terminated in accordance  with its terms,  the Company shall notify
UFAC of all of the relevant details relating to all inquiries beyond preliminary
inquiries and all proposals of substance  that the Company may receive  relating
to any  such  matters.  If the  Company  receives  a bona  fide  proposal  for a
Competing  Transaction  that the Board  determines  in good  faith  may  provide
greater value to the Company's  shareholders than the Stock Purchase  Agreement,
it may enter into  negotiations  with  respect  to such  proposal  (a  "Superior
Proposal").  The Company will notify UFAC of any such Superior Proposal prior to
entering into any agreement with respect to such Superior Proposal, and will not
enter into any agreement with respect to such Superior Proposal if UFAC proposes
an  improved  transaction  that the Board  determines  in good  faith to provide
greater value to the Company's shareholders.

         RELATED  AGREEMENTS.  In connection with the Stock Purchase  Agreement,
UFAC  also  entered  into  the  Insider  Support  Agreements  with  the  Insider
Shareholders.   Pursuant  to  the  Insider  Support   Agreements,   the  Insider
Shareholders have agreed to vote all shares of the Common Stock owned by them in
favor of the  Transaction.  At the  Closing,  UFAC will enter  into the  Service
Agreement with the Company  pursuant to which UFAC will provide the Company with
certain advisory and support services related to franchise operations, strategic
planning,  sales  and  marketing,   technology,   human  resources  support  and
accounting, and reporting. The Company will pay UFAC service fees of $25,000 per
month plus expenses for the services provided under the Service  Agreement.  The
Service Agreement will be reviewed after one year and any extension or amendment
thereof will be subject to the approval by a committee of directors  who are not
affiliated with UFAC. At the Closing, the Company will also enter into the Rocke
Agreement  and the Ryberg  Agreement  with  William J. Rocke and Jean E. Ryberg,
respectively,  pursuant to which Mr. Rocke and Ms. Ryberg will  terminate  their
employment  with the  Company  on June 30,  1999  and  will  continue  to act as
consultants to the Company until June 30, 2000. See "The  Transaction--Conflicts
of Interest; Interests of Certain Persons."

POTENTIAL BENEFITS OF THE TRANSACTION

         The Company  believes that the Transaction,  if consummated,  primarily
represents  an  opportunity  to provide a  significant  return to the  Company's
shareholders in the form of the  Distribution or Tender Offer.  The Company also
believes  the  Transaction   presents  the  opportunity  to  improve   long-term
shareholder  value by providing the Company with a new  generation of management
and access to advanced  technology,  expertise and  contacts,  which the Company
believes will provide  strategic  resources  within the  insurance  industry not
otherwise readily available to the Company,  and enhance the Company's long-term
growth prospects.  In particular,  the Company believes that the Transaction may
have a  number  of  beneficial  effects  on the  Company  and its  shareholders,
including the following:

         RETURN TO  SHAREHOLDERS.  The Tender  Offer will return  $2.90 per each
share of Common Stock tendered and the Distribution will provide $1.60 per share
of Common Stock not sold pursuant to the Tender Offer.

         ASSOCIATION  WITH  PROGRESSIVE.  Progressive  is highly  regarded  as a
sophisticated   company  in  the  automobile  insurance  and   insurance-related
industries.  The Company  believes that it will benefit  significantly  from its
affiliation  with  Progressive  through  UFAC  and  its  operating   experience,
technological   capabilities,   and  contacts  within  the  insurance  business.
Specifically,  pursuant to the Service Agreement, UFAC has agreed to provide the
Company  and the  Adjusters  with  access to claims  adjusting  business  and to
encourage its affiliates to do the same.

         POTENTIAL ENHANCEMENT OF SHAREHOLDER VALUE. Other than the Distribution
and the Tender Offer,  the  Transaction  will not result in any direct return to
shareholders of cash or other consideration.  However, the Company believes that
the Transaction  offers  shareholders an opportunity to realize long-term value.
The Company's  strategic plan calls for an affiliation with UFAC and Progressive
and the  opportunity  for the  generation of claims  adjusting  business for the
Company  and the  Adjusters  through  the  Company's  affiliation  with UFAC and
Progressive.  It should be noted,  however,  that there is no assurance that the
Company will realize all
                                       7
<PAGE>
or any of the  potential  benefits  described  above,  all of which are  forward
looking  statements  that are subject to  numerous  risks and  uncertainty.  The
Company's  ability to enhance  shareholder  value will  depend  upon a number of
circumstances, many of which are outside the control of management.

POTENTIAL ADVERSE EFFECTS OF THE TRANSACTION

         The Company believes that the Transaction,  if consummated,  could have
certain  adverse  effects on the Company  and its  shareholders,  including  the
following:

         CONCENTRATION  OF OWNERSHIP OF COMMON STOCK.  UFAC will own up to 59.3%
of the Company's  voting stock (57.7% on a fully diluted  basis) and will be the
largest  single  shareholder  of the Company.  Assuming no other  changes in the
number of  outstanding  shares of Common  Stock,  UFAC would be in a position to
control the election of the Board or the outcome of any corporate transaction or
other matter submitted to the shareholders for approval.  This  concentration of
ownership could be disadvantageous to other shareholders' interests.

         ANTI-TAKEOVER  EFFECT OF THE TRANSACTION.  UFAC's  acquisition of up to
59.3% of the  Company's  voting stock (57.7% on a fully  diluted  basis) and the
voting  rights  associated  therewith  may  make it  more  difficult  for  other
shareholders to challenge the Company's  director  nominees,  to elect their own
nominees  as  directors,  or to remove  incumbent  directors  and may render the
Company a less attractive target for an unsolicited  acquisition by an outsider.
In addition,  under Arizona law, a merger or consolidation involving the Company
requires the affirmative  approval of a majority of the shares entitled to vote.
Accordingly,  UFAC  would  have  sufficient  voting  power  to  block  any  such
transaction.

         OTHER  NEGATIVE  EFFECTS.  The  Board of  Directors  believes  that the
limitations  on  the  Company's  ability  to  solicit  or  encourage   Competing
Transactions  or to agree to a Superior  Proposal  without  notice to UFAC,  the
composition of the Board following the Closing (and thereafter) if the Company's
shareholders approve the Transaction,  and UFAC's majority ownership interest in
the Company,  will likely  discourage  other  persons from offering to acquire a
significant interest in the Company or all or substantially all of the assets of
the Company.

         The members of the Board  evaluated  the  factors  referred to above in
light of their knowledge of the business and operations of the Company and UFAC,
their  business  judgment,  and  consultations  with the  Company's  independent
accountants.  In view of the wide variety of factors  considered  in  connection
with the  Board's  evaluation  of the  Transaction,  the  Board  did not find it
practicable to, and did not,  quantify or attempt to assign relative  weights to
the specific factors considered in reaching its determination.

CONFLICTS OF INTEREST; INTERESTS OF CERTAIN PERSONS

         INSIDER  SUPPORT  AGREEMENTS.  UFAC has entered  into  Insider  Support
Agreements with the Insider Shareholders.  Under the Insider Support Agreements,
the Insider  Shareholders  have agreed to vote for the  Transaction  and for the
election to the Board of a  sufficient  number of  nominees  selected by UFAC to
constitute a majority of the members of the Board.  See "The  Transaction--Votes
Required."

         ROCKE  AGREEMENT.  William J.  Rocke,  Chairman  of the Board and Chief
Executive Officer of the Company,  will enter into an agreement with the Company
(the "Rocke  Agreement")  pursuant to which the Rocke  Employment  Agreement (as
described  under  "Election  of   Directors--Employment   Agreements")  will  be
terminated on June 30, 1999.  Pursuant to the Rocke Agreement,  the Company will
employ Mr. Rocke as the Company's Chief  Executive  Officer until June 30, 1999,
at which time Mr.  Rocke will resign as an officer and  employee of the Company.
Mr. Rocke will continue to serve on the Board of Directors until the next annual
meeting of the  Company's  shareholders  and until his  successor is elected and
qualified.  The terms of the Rocke  Agreement  provide for Mr.  Rocke to receive
semi-monthly  installments  of his salary  until June 30,  1999,  and the annual
bonus for the fiscal  year  ending June 30,  1999,  as per the Rocke  Employment
Agreement.  On June 30, 1999,  Mr. Rocke will receive a lump-sum  payment of the
amount equal to the salary Mr. Rocke would have been  entitled to receive  under
the Rocke  Employment  Agreement for the fiscal year ending June 30, 2000, and a
lump-sum  payment of $20,000 in lieu of participating in the Company's bonus and
profit sharing plans for the fiscal year ending June 30, 2000. On June 30, 1999,
Mr. Rocke will also receive title to the Company automobile

                                       8
<PAGE>
provided for his use,  ownership of the life insurance policy  maintained on Mr.
Rocke's life by the Company, and certain other benefits associated with his past
relationship  to the Company.  Mr. Rocke will  provide  consulting  and advisory
services to the Company for a period of one year following his resignation at no
additional  compensation.  The full text of the Rocke  Agreement  is included as
Appendix E to this Proxy Statement.

         RYBERG  AGREEMENT.  Jean  E.  Ryberg,  President  and  Director  of the
Company,  will enter into an agreement with the Company (the "Ryberg Agreement")
pursuant to which the Ryberg Employment  Agreement (as described under "Election
of  Directors--Employment  Agreements")  will be  terminated  on June 30,  1999.
Pursuant  to the Ryberg  Agreement,  the Company  will employ Ms.  Ryberg as the
Company's President until June 30, 1999, at which time Ms. Ryberg will resign as
an officer and employee of the Company. Ms. Ryberg will continue to serve on the
Board of Directors  until the next annual meeting of the Company's  shareholders
and until her  successor  is  elected  and  qualified.  The terms of the  Ryberg
Agreement  provide for Ms. Ryberg to receive  semi-monthly  installments  of her
salary until June 30, 1999, and the annual bonus for the fiscal year ending June
30, 1999, as per the Ryberg Employment  Agreement.  On June 30, 1999, Ms. Ryberg
will  receive a lump-sum  payment of the amount  equal to the salary Ms.  Ryberg
would have been  entitled to receive under the Ryberg  Employment  Agreement for
the fiscal year ending June 30, 2000, and a lump-sum  payment of $20,000 in lieu
of  participating in the Company's bonus and profit sharing plans for the fiscal
year ending June 30, 2000. On June 30, 1999,  Ms. Ryberg will also receive title
to the Company automobile  provided for her use, ownership of the life insurance
policy  maintained  on Ms.  Ryberg's  life by the  Company,  and  certain  other
benefits  associated with her past relationship to the Company.  Ms. Ryberg will
provide consulting and advisory services to the Company for a period of one year
following her  resignation at no additional  compensation.  The full text of the
Ryberg Agreement is included as Appendix F to this Proxy Statement.

DISCUSSION OF FINANCIAL ANALYSIS

         The  Board of  Directors  appointed  a  special  committee  of  outside
directors  (the  "Special  Committee")  to analyze the  financial  terms and the
consideration  to be  received  in the  Transaction.  The members of the Special
Committee were Merlin Schumann, William W. Strawther, Jr., and R. Scott Younker.
The Special Committee  considered the presentation made by representatives  from
UFAC at the August 19,  1998  special  meeting  of the Board of  Directors.  The
Special Committee also acted in consultation  with McGladrey & Pullen,  LLP, the
Company's  independent  accountants.  UFAC provided the Special Committee with a
"book value" and "EPS" analysis of the Company's  value used by UFAC to make its
offer (the "UFAC Analysis").  The Special Committee and its guests discussed the
UFAC analysis.  The Special  Committee  considered in its deliberations the fact
that UFAC is a member of The Progressive Group, a Fortune 500 company,  and that
UFAC would likely bring business and potential  customer service  resources that
would  otherwise be  unavailable  to the  Company.  In  particular,  the Special
Committee  recognized  that UFAC would likely be able to provide the Company and
the Adjusters with broad access to national accounts. The Special Committee also
took note that the Transaction  contemplates that UFAC will provide the services
of Jeff  Jordan,  an  employee  of UFAC and a proven  manager  in the  insurance
industry, who will provide energy and the perspective of a younger generation to
the Company.  The Special Committee also considered that UFAC has the ability to
develop for the Company competitive computer  capabilities,  particularly in the
area of claims and  systems  capability.  Through  the  Service  Agreement,  the
Company  will have  access to  enhanced  accounting,  marketing,  and  strategic
planning support.

         From  a  market   perspective,   the   Special   Committee   took  into
consideration  the fact that the Company's  securities are thinly  traded,  with
limited  liquidity.  The Special  Committee also noted that the Transaction will
provide the Company's  shareholders  current  liquidity  with no discount to the
market price, and that the Distribution would give the Company's  shareholders a
large return on their investment while still maintaining the growth potential of
stock ownership.  Also, the Special  Committee took into account that the Tender
Offer would give  liquidity at a price in excess of the current  market price to
those  shareholders of the Company who want to liquidate their investment in the
Common Stock.

         After carefully  considering  the factors set forth above,  the Special
Committee  recommended  to the full Board of Directors that the Board accept the
UFAC offer.

                                       9
<PAGE>
                    CERTAIN FEDERAL INCOME TAX CONSIDERATIONS

         The  following  summary is a general  discussion of certain of the U.S.
federal income tax  consequences  of a Common Stock  redemption  pursuant to the
Tender Offer and the Distribution.

         This  summary  does not purport to cover all aspects of federal  income
taxation that may be relevant to shareholders. In addition, certain shareholders
(including   insurance   companies,    tax-exempt    organizations,    financial
institutions,  foreign  persons,  broker  dealers,  and  shareholders  who  have
acquired  their  Common  Stock upon the  exercise  of options  or  otherwise  as
compensation) may be subject to special rules not discussed below.

         This summary is based on laws,  regulations,  rulings and decisions now
in effect,  all of which are subject to change.  For  example,  after the Tender
Offer,  Congress  may change the tax rates that apply to gains  realized  in the
Tender Offer.

         No rulings as to any of the matters discussed in this summary have been
requested or received from the Internal  Revenue  Service (the  "Service").  The
consequences  to  any  particular  shareholder  may  differ  depending  on  that
shareholder's own circumstances.  Furthermore, this summary does not discuss any
aspects of state, local, foreign or other tax laws. Each shareholder is urged to
consult and rely on such  shareholder's  own tax adviser with respect to the tax
consequences to such  shareholder of selling Common Stock pursuant to the Tender
Offer or receiving the Distribution.

SALE OF COMMON STOCK PURSUANT TO TENDER OFFER

IN GENERAL

         A  shareholder's  sale of Common Stock for cash  pursuant to the Tender
Offer will be a taxable transaction for federal income tax purposes.  The amount
and  characterization of income recognized by a shareholder in connection with a
sale of Common  Stock  pursuant  to the Tender  Offer will depend on whether the
sale is treated as a "dividend" or as an "exchange"  for tax purposes.  All or a
portion of the amount  received by a shareholder who sells Common Stock pursuant
to the Tender Offer may be treated as a dividend.  The amount  received  that is
not treated as a dividend will be treated as received in exchange for the Common
Stock sold pursuant to the Tender Offer.  The  determination  of how much of the
amount received  represents a dividend and how much represents exchange proceeds
depends on whether  (a) the  shareholders  have a legally  enforceable  right to
receive a dividend and instead  receive an amount in  redemption of their shares
(see,  "Legal  Right  to  Dividend"),  and  (b)  the  application  of the  stock
redemption rules of Section 302 of the Internal Revenue Code of 1986, as amended
(the "Code") (see "Application of Section 302").

LEGAL RIGHT TO DIVIDEND

         Judicial  authorities  have held and the  Service  has ruled  that if a
shareholder  has a legally  enforceable  right to a  dividend  and,  in  effect,
foregoes this dividend by selling shares to the corporation,  the portion of the
sale  proceeds  that is  equal  to the  foregone  dividend  will be  taxed  as a
dividend.  In this case, the Stock Purchase  Agreement provides that the Company
shall  declare and pay a  distribution  in the amount of $1.60 per share on each
share of Common  Stock not  tendered in the Tender  Offer or not accepted by the
Company  if  tendered  in the  Tender  Offer,  within  60 days  after  the final
expiration of the Tender Offer. The obligation of the Company to declare and pay
this  distribution  only arises  under the Stock  Purchase  Agreement,  which is
between the Company and UFAC. Shareholders are not parties to the Stock Purchase
Agreement,  and therefore may not have any legally  enforceable rights under the
Stock  Purchase  Agreement,  including the right to force the Company to declare
and pay this  distribution.  If no such legal  right  exists,  shareholders  who
accept the Tender Offer may not be required to recognize a portion of the amount
received for their Common Stock as a dividend.

         Nevertheless,  the  Service  may  successfully  contend  that the Stock
Purchase  Agreement  effectively  assures  that a  shareholder  will  receive  a
distribution  of $1.60 per  share and that  $1.60 of the  amount  received  by a
shareholder  in exchange for each share of Common  Stock  pursuant to the Tender
Offer must be treated as a

                                       10
<PAGE>
dividend.  Due to the lack of  authority  directly  on point,  the  Company  can
provide no assurance with respect to this matter.

         If the shareholders are regarded as having a legally  enforceable right
to the  distribution  prior to the Tender Offer, at least $1.60 per share of the
amount  received  pursuant to the Tender Offer will be treated as a dividend and
the $1.30 per share balance of the amount received will be treated as a dividend
or an  amount  received  in  exchange  for the  Common  Stock  depending  on the
application of Code Section 302 to a  shareholder's  specific  circumstances  as
discussed  below. If a shareholder who sells Common Stock pursuant to the Tender
Offer is not  regarded  as having a legally  enforceable  right to the $1.60 per
share distribution,  the entire $2.90 per share amount received upon sale of the
Common  Stock  pursuant to the Tender  Offer will be treated as a dividend or an
amount received in exchange for the shares  depending on the application of Code
Section 302 to a shareholder's specific circumstances as discussed below.

APPLICATION OF SECTION 302

         EXCHANGE  TREATMENT.  If the redemption  qualifies as an exchange under
any of the provisions of Code Section  302(b),  except as described  above,  the
cash  received  pursuant to the Tender  Offer will be treated as a  distribution
from the Company in exchange  for the Common  Stock sold.  That  treatment  will
result in a shareholder recognizing gain or loss equal to the difference between
(a) the amount  treated as received in exchange for the Common Stock pursuant to
the  Tender  Offer and (b) the  shareholder's  adjusted  tax basis in the Common
Stock  surrendered.  Assuming the Common Stock is held as a capital asset,  such
recognized  gain or loss will be capital gain or loss.  If the Common Stock that
is sold was held  longer  than  one  year,  such  capital  gain or loss  will be
long-term.

         Notwithstanding the foregoing, the rules on "collapsible  corporations"
might, if they applied, cause a shareholder's gain to be ordinary income (rather
than long-term capital gain).  Because of its long operating history, the nature
of its assets and other factors,  the Company  believes it is not a "collapsible
corporation."

         Net capital  gain,  the excess of net  long-term  capital gain over net
short-term  capital  loss,  realized  by  individuals,  estates  and  trusts  is
currently taxed at a maximum federal income tax rate of 20%.  Short-term capital
gains of  individuals,  estates and trusts are taxed at ordinary  income  rates,
currently up to a maximum federal income tax rate of 39.6% (although,  income at
certain levels may be subject to a higher effective rate due to the phase-out of
personal  exemptions  and  certain  itemized   deductions).   Capital  gains  of
corporations  are taxed at the federal income tax rates  applicable to corporate
ordinary  income,  a maximum of 35%  (although  income at certain  levels may be
subject to a higher  effective  rate due to  phase-out  of the 15%,  25% and 34%
brackets). Each of the foregoing rates is subject to change, and any such change
could apply retroactively to transactions effected pursuant to the Tender Offer.

         DIVIDEND  TREATMENT.  If none of the  conditions of exchange  treatment
under Code Section 302(b) are satisfied, a shareholder will be treated as having
received a dividend  taxable as ordinary income in an amount equal to the entire
amount of cash received by the shareholder  pursuant to the Tender Offer, to the
extent the  Company has  accumulated  or current  "earnings  and  profits."  The
Company believes that no shareholder's dividend income will be limited by a lack
of earnings and profits.

         Each  shareholder's  personal tax adviser should determine whether that
shareholder  will qualify for exchange  treatment under Code Section 302(b).  In
the event that the sale of Common Stock  pursuant to the Tender Offer is treated
as a dividend  distribution  to a shareholder  for federal  income tax purposes,
such shareholder's tax basis in the Common Stock actually redeemed will be added
to the tax basis of such shareholder's remaining Common Stock in the Company. In
the event that a shareholder  actually owns no Common Stock in the Company after
the Tender Offer is completed but the transaction is  nevertheless  treated as a
dividend distribution because such shareholder  constructively owns Common Stock
(see below), such shareholder's tax basis should be added to Common Stock in the
Company owned by related  persons that was  considered  constructively  owned by
such  shareholder.  Ordinary income is generally  taxable to individuals up to a
maximum federal income tax rate of 39.6% (although  income at certain levels may
be subject to a higher effective

                                       11
<PAGE>
rate  due  to  the  phase-out  of  personal   exemptions  and  certain  itemized
deductions)  and to  corporations  at a maximum  federal  income tax rate of 35%
(although income at certain levels may be subject to a higher effective rate due
to phase-out of the 15%, 25% and 34% brackets).  Each of the foregoing tax rates
is subject to change,  and any such change could apply  retroactively to include
the sale of Common Stock  pursuant to the Tender Offer.  As discussed  below,  a
corporate  shareholder  that is treated as receiving a dividend may be allowed a
dividends-received  deduction and may be subject to the rules for "extraordinary
dividends."

         CONSTRUCTIVE  OWNERSHIP OF STOCK. In determining whether the provisions
under Code Section 302(b), as described below, are satisfied, a shareholder must
take into account not only Common Stock actually owned by such shareholder,  but
also  Common  Stock that is  constructively  owned  within  the  meaning of Code
Section 318. Under Code Section 318, a shareholder may constructively own Common
Stock actually owned, and in some cases constructively owned, by certain related
individuals  and  certain  entities  in  which  the  shareholder  or  a  related
individual or entity has an interest. Moreover, a shareholder may constructively
own Common Stock that such shareholder,  or a related  individual or entity, has
the  right to  acquire  by  exercise  of an  option  or  warrant.  The  rules of
constructive  ownership  are  complex  and  must  be  applied  to  a  particular
shareholder's situation by such shareholder's personal tax adviser.

         ALTERNATIVE  CONDITIONS FOR SECTION 302 EXCHANGE TREATMENT.  Under Code
Section  302(b),  a  redemption  will  be  taxed  as an  exchange,  and not as a
dividend,  if it (a)  results in a  "complete  redemption"  of all of the Common
Stock  owned by a  shareholder,  (b) is  "substantially  disproportionate"  with
respect to a shareholder,  or (c) is "not essentially  equivalent to a dividend"
with respect to a  shareholder.  Each  shareholder  should be aware that,  under
certain  circumstances,  sales,  purchases  or  transfers of Common Stock in the
market or to or from other parties  contemporaneously with sales pursuant to the
Tender  Offer may be taken into account in  determining  whether the tests under
clause (a), (b) or (c) above are satisfied.  Furthermore,  the Company  believes
that in the event the Tender Offer is oversubscribed,  resulting in a proration,
it is likely that less than all the Common Stock tendered by a shareholder  will
be  purchased  by  the  Company.  Proration  may  affect  whether  a  sale  by a
shareholder  will  satisfy the  provisions  described  in clause (a), (b) or (c)
above.

         The following is a brief  description of the three major  provisions of
Code Section 302(b):

                  A COMPLETE  REDEMPTION  OF INTEREST.  The receipt of cash by a
shareholder will result in a "complete redemption" of all the Common Stock owned
by the  shareholder  within the meaning of Code Section  302(b)(3) if either (i)
all the Common Stock  actually and  constructively  owned by the  shareholder is
sold pursuant to the Tender Offer or (ii) all the Common Stock actually owned by
the shareholder is sold pursuant to the Tender Offer,  the only Common Stock the
shareholder  constructively owns is actually owned by such shareholder's  family
members,  and the shareholder is eligible to waive and effectively waives, under
procedures described in Code Section 302(c), such constructive ownership.

                  A SUBSTANTIALLY  DISPROPORTIONATE  REDEMPTION.  The receipt of
cash by a shareholder will be "substantially  disproportionate"  with respect to
such shareholder  within the meaning of Code Section 302(b)(2) if the percentage
of the total outstanding voting stock of the Company actually and constructively
owned by the shareholder immediately following the sale of Common Stock pursuant
to the Tender Offer is less than 80% of the percentage of the total  outstanding
voting  stock  of  the  Company  actually  and  constructively   owned  by  such
shareholder immediately before such sale.

                  NOT ESSENTIALLY EQUIVALENT TO A DIVIDEND.  Even if a sale by a
shareholder   fails  to  meet  the  "complete   redemption"  or   "substantially
disproportionate"   tests,  a  shareholder  may   nevertheless   meet  the  "not
essentially  equivalent to a dividend"  test.  Whether a specific  redemption is
"not   essentially   equivalent  to  a  dividend"   depends  on  the  individual
shareholder's facts and circumstances.  In any event, the redemption must result
in a "meaningful  reduction" of the shareholder's  proportionate interest in the
Company.  The Service has indicated in a published ruling that, in the case of a
minority  shareholder  in a  publicly  held  corporation  whose  relative  stock
investment  in the  corporation  was minimal and who  exercised  no control over
corporate  affairs,  a small reduction in the percentage  ownership  interest of
such  shareholder  in  such  corporation   (from  .0001118%  to

                                       12
<PAGE>
 .0001081%) was sufficient to constitute a "meaningful  reduction."  Shareholders
seeking to rely on this test  should  consult  their own tax  advisers as to the
application of this particular standard to their own situations.

DISTRIBUTION

         After  acquisition  of Common Stock  pursuant to the Tender Offer,  the
Company plans to make the  Distribution  of cash to each remaining  Common Stock
holder in the amount of $1.60 per share.

         The  Distribution  will be treated as a  dividend,  taxable as ordinary
income,  to the extent of the Company's  accumulated  earnings and profits as of
the beginning of the current fiscal year and its "current"  earnings and profits
for the entire  current  fiscal  year.  Assuming  that the Company  acquires one
million  shares of its Common Stock in  accordance  with the terms of the Tender
Offer and the amount paid for the tendered shares is treated as paid in exchange
for shares (rather than as a dividend in whole or in part),  the Company expects
that dividend income will not be limited by lack of earnings and profits.

SPECIAL RULES FOR CORPORATE SHAREHOLDERS

         Upon receipt of a dividend  from the Company,  a corporate  shareholder
who owns less than 20% of the  Company  generally  is  eligible  for a dividends
received  deduction equal to 70% of the amount of the  distribution,  subject to
applicable  limitations,  including  those related to  "debt-financed  portfolio
stock" under Code Section 246A and to the holding  period  requirements  of Code
Section 246.

         In addition,  any amount  received by a corporate  shareholder  that is
treated as a dividend may constitute an "extraordinary  dividend" subject to the
provisions  of Section  1059 of the Code.  Generally,  Section  1059  requires a
corporate  shareholder  to reduce the tax basis of its stock in a corporation by
the portion of the dividend eligible for the dividends  received  deduction and,
if such portion exceeds the  shareholder's  adjusted tax basis for the stock, to
treat  any such  excess  as gain from the sale of the stock in the year in which
the  extraordinary  dividend  is  received.  The term  "extraordinary  dividend"
includes  any dividend if the amount  thereof  exceeds the greater of 10% of the
adjusted tax basis of the  shareholder's  shares or 10% of the fair market value
of the shares. For this purpose,  other dividends received that have ex-dividend
dates within the same period of eighty-five  consecutive  days of a dividend are
aggregated.  Further, if a taxpayer receives an aggregate amount of dividends in
excess of 20% of the adjusted  basis of the  taxpayer's  stock,  such  dividends
having  ex-dividend  dates within the same period of 365 consecutive  days, then
the dividends also  constitute  "extraordinary  dividends" and the taxpayer must
reduce its basis under Code  Section  1059.  Section  1059 applies only to stock
that has not been held for more than two years before the dividend  announcement
date  unless,  among other  conditions,  the  redemption  is not pro rata to all
shareholders.  The Company believes that the Tender Offer will likely not result
in a pro rata  distribution to all  shareholders.  Additionally,  if a corporate
shareholder is required  under Section 1059 to reduce its stock basis,  then the
non-taxed  portion  of all  dividend  distributions  within an 85-day or 365-day
period referred to above reduces the corporate  shareholder's basis in the stock
of the  Company.  Corporate  shareholders  should  consult  their  tax  advisers
concerning the application of Section 1059 to their particular situations.

BACKUP WITHHOLDING

         A tendering  shareholder or other payee who fails to complete fully and
sign the  Substitute  Form W-9  included  in the  letter of  transmittal  may be
subject  to backup  federal  income  tax  withholding  equal to 31% of the gross
payments made pursuant to the Tender Offer and Distribution.

                  BENEFICIAL OWNERSHIP OF COMMON STOCK PRIOR TO
                            AND AFTER THE TRANSACTION

         As of the close of business on the Record  Date,  there were  4,605,358
shares of Common Stock  outstanding.  The following table sets forth information
regarding the beneficial  ownership of shares of the Common Stock outstanding as
of November 25, 1998 and immediately  following the Closing (assuming conversion
of all of the Preferred Shares and assuming  1,000,000 shares have been tendered
in the Tender Offer),

                                       13
<PAGE>
by (i) each  person or group  known to the Company who owns or who will own more
than 5% of the  outstanding  shares of Common Stock,  (ii) each of the directors
and the  executive  officers  of the  Company  and  (iii) by all  directors  and
executive officers of the Company as a group.  Unless otherwise indicated in the
footnotes,  all of such interests are owned directly,  and the indicated  person
has sole voting and investment power. The number of shares represents the number
of shares of Common Stock the person holds,  including shares that may be issued
upon the  exercise of options  that are  exercisable  as of November 25, 1998 or
which will vest upon the Closing. Information presented in the table and related
notes has been obtained from the  beneficial  owner and/or from reports filed by
the beneficial  owner with the Securities  and Exchange  Commission  pursuant to
Section 13 of the Exchange Act.

<TABLE>
<CAPTION>
                                         Shares Beneficially         Shares Beneficially Owned
                                     Owned on November 25, 1998        Adjusted for Closing
                                     ---------------------------    ---------------------------
                                      Amount and                     Amount and
                                       Nature of                      Nature of
                                      Beneficial      Percent        Beneficial      Percent
Name of Beneficial Owner             Ownership (1)  of Class (2)    Ownership (1)  of Class (2)
- ------------------------             -------------  ------------    -------------  ------------
<S>                                     <C>           <C>            <C>              <C>
UFAC (3)                                     --          --           5,258,513        59.33%

George M. Hill (4)                      155,000        3.37%            155,000         1.75%

Francis J. LaPallo and Wendy J.          91,564        1.99%            122,000         1.36%
Harrison, his wife (5)

Louis T. Mastos and Eva B. Mastos,      206,703        4.49%            206,703         2.33%
his wife (6)

William J. Rocke and Garnet Rocke,      442,268        9.50%            442,268         4.96%
his wife (7)

James S. Rocke and Kelly Rocke,         471,803       10.14%            471,803         5.29%
his wife (8)

Jean E. Ryberg (9)                      140,589        3.02%            140,589         1.58%

Merlin J. Schumann and Donna L.          20,114           *              20,114            *
Schumann, his wife

William W. Strawther, Jr. and           444,138        9.64%            444,138         5.01%
Marjorie A. Strawther, his wife (10)

R. Scott Younker and Sandra L.           58,819        1.28%             58,819            *
Younker, his wife

All Directors and Executive           1,740,998       36.09%          1,771,434        19.44%
Officers as a group (nine
persons) (11)
</TABLE>
- ---------
* Less than 1%

(1)  Includes,  when  applicable,  shares owned of record by such person's minor
     children and spouse and by other  related  individuals  and  entities  over
     whose  shares of Common Stock such person has  custody,  voting  control

                                       14
<PAGE>
     or power of  disposition.  Also  includes  shares of Common  Stock that the
     identified  person had the right to acquire as of November  25, 1998 by the
     exercise of stock options.

(2)  The  percentages  shown  include the shares of Common Stock that the person
     had the right to acquire  as of  November  25,  1998 or that will vest upon
     Closing.  In calculating the percentage of ownership,  all shares of Common
     Stock which the  identified  person had the right to acquire as of November
     25, 1998 or upon  Closing are deemed to be  outstanding  for the purpose of
     computing  the  percentage  of the  shares  of Common  Stock  owned by such
     person,  but are not deemed to be outstanding  for the purpose of computing
     the percentage of shares of Common Stock owned by any other shareholders.

(3)  Assuming conversion of all of the Preferred Shares purchased by UFAC in the
     Transaction.

(4)  Excludes  52,000 shares held by Nell S. Hill,  Mr. Hill's wife, and 134,258
     shares held by Mr. Hill's  children and  grandchildren.  Mr. Hill disclaims
     beneficial ownership of such shares.

(5)  Includes 69,564 shares subject to a currently  exercisable  stock option at
     $2.875 per share. As adjusted for Closing includes 30,436 shares subject to
     unexercisable  options  that  will vest  upon a change  of  control  of the
     Company.

(6)  Includes  183,180 shares which are held in a trust under an agreement dated
     February  10,  1981,  in which Mr. and Mrs.  Mastos  hold equal  beneficial
     interests,  and 23,523  shares  which are held by the Louis T. Mastos in an
     Individual Retirement Account.

(7)  Includes 290,000 shares held by Old Frontier Investment,  Inc., of Arizona,
     of which  William J. and Garnet  Rocke hold 51% of the  outstanding  stock.
     Includes 48,654 shares subject to currently  exercisable stock options at a
     weighted average of $3.2829 per share.

(8)  Includes 290,000 shares held by Old Frontier Investment, Inc. of Arizona of
     which James S. Rocke holds 49% of the  outstanding  stock.  Includes 48,653
     shares subject to currently exercisable stock options at a weighted average
     of $3.2829 per share.

(9)  Includes 51,347 shares subject to currently  exercisable stock options at a
     weighted average of $3.005 per share. Excludes 15,000 held by Mrs. Ryberg's
     sons. Mrs. Ryberg disclaims any beneficial ownership of such shares.

(10) Held as trustees under Trust  Agreement,  dated June 7, 1989,  establishing
     the William W.  Strawther,  Jr. and Marjorie A. Strawther  Living Trust, of
     which Mr. and Mrs.  Strawther are  beneficiaries.  Excludes an aggregate of
     140,000 shares beneficially owned by Mr. and Mrs. Strawther's son, in which
     shares Mr. and Mrs. Strawther disclaim any beneficial interest.

(11) Excludes all duplicate reporting of holdings.

To the best of knowledge of the Company,  no person or groups of persons,  other
than  officers  and  directors,  beneficially  own more than five percent of the
Common Stock (based upon present records of the transfer agent).

RECOMMENDATION OF THE BOARD; FACTORS AND CONCLUSIONS OF THE BOARD
INVOLVED IN ITS DETERMINATION

         The Board has  unanimously  approved the Transaction and has determined
that  the  Transaction  is  in  the  best  interests  of  the  Company  and  its
shareholders.  THE  BOARD  UNANIMOUSLY  RECOMMENDS  THAT  STOCKHOLDERS  VOTE FOR
APPROVAL OF THE TRANSACTION.

         The  recommendation  of the  Board  is  based  on its  belief  that the
Transaction  represents an  opportunity  to provide for a capital  return to the
Company's  shareholders  through the Distribution or Tender Offer and to enhance
long-term  shareholder  value by providing the Company with an affiliation  with
UFAC which provides

                                       15
<PAGE>
strategic resources not otherwise readily available to it, thereby enhancing the
Company's short-term and long-term growth prospects.

REQUIRED VOTE, EFFECT OF SHAREHOLDER APPROVAL, AND RELATED MATTERS

         The  affirmative  vote of a majority of the shares present in person or
represented  by proxy at the Meeting,  provided  that the total number of shares
present in person or represented by proxy at the Meeting  represents over 50% of
the shares of Common  Stock issued and  outstanding,  is required to approve the
Transaction.

         Approval  of  the  Transaction  by  the  shareholders  will  constitute
approval of the issuance by the Company of 5,258,513  shares of Preferred  Stock
and 5,258,513 shares of Common Stock upon conversion of the Preferred Shares.

         Approval of the  Transaction by the requisite vote of the  shareholders
of the  Company  is a  condition  to  consummation  of the  Transaction.  If the
Transaction is not approved the Transaction will not be consummated.

                                  PROPOSAL TWO

                              ELECTION OF DIRECTORS
NOMINEES

         A Board of nine directors is to be elected at the Meeting. The nominees
for directors are George M. Hill, Francis J. LaPallo,  Louis T. Mastos,  William
J.  Rocke,  James S.  Rocke,  Jean E.  Ryberg,  Merlin J.  Schumann,  William W.
Strawther, Jr., and R. Scott Younker, all of whom are currently directors of the
Company.  In the absence of direction by  shareholders  executing  proxies,  the
persons named in the enclosed proxy will vote FOR the nominees named herein.  In
the event that any  nominee of the  Company is unable or  declines to serve as a
director at the time of the  Meeting,  the proxies will be voted for any nominee
designated  by the current  Board of Directors  to fill the  vacancy.  It is not
presently  expected  that any nominee will be unable or will decline to serve as
director.  The term of office of each person  elected as director  will continue
until the next annual  meeting of  shareholders  and until a successor  has been
elected and qualified. Biographical information with respect to the nominees for
directors is set forth below under the heading "Information Concerning Directors
and Executive Officers of the Company."

INFORMATION CONCERNING DIRECTORS AND EXECUTIVE OFFICERS OF THE COMPANY

         The  following  table  sets forth  certain  information  regarding  the
Company's directors and executive officers:

Name                       Age   Position(s) with the Company     Director Since
- ----                       ---   ----------------------------     --------------

George M. Hill             90   Director, Vice President, Assistant    1978
                                Secretary, Member Audit Committee

Francis J. LaPallo         50   Director, Executive Vice President     1996

Louis T. Mastos            77   Director, Member Audit Committee,      1978
                                Member Compensation Committee

James S. Rocke             30   Director, Secretary/Treasurer          1993

William J. Rocke           74   Director, Chairman of the Board,       1975
                                Chief Executive Officer

Jean E. Ryberg             66   Director, President                    1975

                                       16
<PAGE>
Name                       Age   Position(s) with the Company     Director Since
- ----                       ---   ----------------------------     --------------

Merlin J. Schumann         54   Director, Member Audit Committee,      1984
                                Member Compensation Committee

William W. Strawther, Jr.  72   Director, Vice Chairman of             1978
                                the Board

R. Scott Younker           62   Director                               1992

         GEORGE M. HILL has been  associated  with the  Company  in an  advisory
capacity for more than 25 years,  has been a Vice President of the Company since
1985 and has been the  Assistant  Secretary of the Company  since 1990.  He is a
senior  partner in the Phoenix law firm of George M. Hill &  Associates  and has
been a practicing  attorney in Arizona for over 50 years. Mr. Hill is a Director
and Secretary of National Car Rental,  in Phoenix,  Denver and Colorado Springs,
and a Director and Vice  President of Precise Metal Products Co., in Phoenix and
Salt Lake City.

         FRANCIS J. LAPALLO joined the Company on June 24, 1996. From 1977 until
joining the Company, he practiced law in Maryland, the District of Columbia, and
California.  From 1990 until joining the Company,  he was a partner with the law
firm of Manatt, Phelps & Phillips in Los Angles,  California. He represented the
Company  in various  legal  matters  from 1994 until  joining  the  Company.  An
employment  agreement  between  the Company and Mr.  LaPallo  provides  that Mr.
LaPallo will serve as an executive officer of the Company through June 30, 2001.

         LOUIS T. MASTOS has been the President of Louis T. Mastos & Associates,
Inc., a managing general agency located in Reno, Nevada,  since 1971. He is past
President of the American  Association of Managing  General  Agents.  He was the
Insurance Commissioner of the State of Nevada from 1965 to 1971.

         JAMES  S.  ROCKE  has  been  employed  by the  Company  since  1982 and
currently is an adjuster in the Company's Phoenix office.  Mr. Rocke was elected
secretary/treasurer  of the Company in 1993.  Mr. Rocke  graduated  from Arizona
State University in 1991 with a B.S. degree in Finance.  Mr. Rocke is the son of
William J. Rocke.

         WILLIAM J. ROCKE is the  founder of the Company and has served as Chief
Executive  Officer of the Company and its  predecessor  entities since 1957. Mr.
Rocke has been in the  insurance  adjusting  business  since 1952.  He has a law
degree  from the  University  of  Denver  and is a member  of the  Colorado  Bar
Association. The employment agreement between Mr. Rocke and the Company provides
that Mr. Rocke will serve as the Chief Executive  Officer of the Company through
June 30, 2000. The employment  agreement will be amended by the Rocke  Agreement
if the Transaction is approved by the  shareholders.  Mr. Rocke is the father of
James S. Rocke.

         JEAN E. RYBERG has been  employed  by the Company and its  predecessors
since 1962.  She has held  several  positions  with the Company and has been the
President of the Company since 1993.  She also manages the  Company's  insurance
adjusting operations in Phoenix and Tucson,  Arizona, and Las Vegas, Nevada. The
employment  agreement  between Mrs.  Ryberg and the Company  provides  that Mrs.
Ryberg will be an executive  officer of the Company  through June 30, 2000.  The
employment  agreement will be amended by the Ryberg Agreement if the Transaction
is approved by the shareholders.

         MERLIN J. SCHUMANN has been a Certified Public Accountant with the firm
of Murray & Murray, P.C., located in Phoenix,  Arizona, for over 20 years. Since
December,  1990, Mr.  Schumann has also held the position of General  Securities
Representative  with H. D. Vest Investment  Securities,  Inc., a stock brokerage
and investment counseling firm located in Irving, Texas.

                                       17
<PAGE>
         WILLIAM W. STRAWTHER,  JR. was the President and principal  shareholder
of Continental American Securities, Inc., located in Phoenix, Arizona, from 1970
through 1982.  He is a former  member of the National  Board of Governors of the
National  Association  of Securities  Dealers,  Inc. He has been an  independent
business consultant since 1982.

         R. SCOTT  YOUNKER  has been a  licensee  of the  Company  in  Prescott,
Arizona since 1979. He has been engaged in the insurance  adjusting business for
32 years.

         All  directors  are  elected at each  annual  meeting of the  Company's
shareholders  for a term of one year and hold office until their  successors are
elected and  qualified.  All officers  serve at the  discretion  of the Board of
Directors.

MEETINGS AND COMMITTEES OF THE BOARD OF DIRECTORS

         The  Company's  Board of Directors met three times in fiscal year 1998,
and all members attended 75% or more of the meetings of the Board and committees
he or she serves  on. The board has two  committees;  an audit  committee  and a
compensation committee.

         The Audit Committee,  which consists of George Hill, Louis Mastos,  and
Merlin  Schumann,  non-employee  directors  of the  Company,  reviews the annual
financial  statements,  the significant  accounting issues, and the scope of the
audit with the Company's  independent  auditors and discusses  with the auditors
any other audit related matters that may arise during the year. The Compensation
Committee,  which  consists of Louis  Mastos and Merlin  Schumann,  non-employee
directors of the Company,  reviews and acts on matters  relating to compensation
levels and benefit plans for key executives of the Company.

COMPENSATION COMMITTEE INTERLOCKS AND INSIDER PARTICIPATION

         The Company's compensation committee of the Board of Directors consists
of Messrs.  Mastos and  Schumann.  Neither Mr.  Mastos nor Mr.  Schumann had any
contractual  or other  relationships  with the Company  during such fiscal years
except as directors. The committee held one meeting during the fiscal 1998 year.

EXECUTIVE COMPENSATION

         The  following   table  sets  forth  certain   information   concerning
compensation  during its year ended June 30, 1998 to the chief executive officer
and each other executive officer whose aggregate  compensation exceeded $100,000
(the "Named Executives").

                           SUMMARY COMPENSATION TABLE

                                                               ALL OTHER
                                      ANNUAL COMPENSATION     COMPENSATION
                                    ------------------------  ------------
NAME AND PRINCIPAL POSITION   YEAR  SALARY ($)(1)  BONUS ($)     ($) (2)
- ---------------------------   ----  -------------  ---------     -------
William J. Rocke, CEO,        1998     237,776      39,794       29,898
Chairman, Director            1997     231,300      51,559       23,569
                              1996     225,000      71,981       22,719

Jean E. Ryberg,               1998     169,085      39,794       29,898
President, Director           1997     164,480      51,559       29,568
                              1996     160,000      71,981       29,266

Francis J. LaPallo,           1998     185,040          --       29,898
Executive Vice President,     1997     180,000          --       29,568
Director                      1996         692          --           --

Patric R. Greer (3)           1998      95,111      19,897      103,421
                              1997      93,520      17,187       21,876
                              1996      90,000      11,224       17,364

                                       18
<PAGE>
- ----------
(1)   No  perquisites  were  received by any person named above greater than the
      lesser of $50,000 or 10% of salary plus bonus.

(2)   "All Other Compensation"  includes (i) directors' fees of $2,250,  $3,750,
      and  $2,250 for Mr.  Rocke in years  ended  June 30,  1998,  1997 and 1996
      respectively;  $2,250,  $3,750,  and $3,000 for Mrs. Ryberg in years ended
      June 30,  1998,  1997 and 1996  respectively;  $2,250  and  $3,750 for Mr.
      LaPallo in years  ended June 30, 1998 and 1997  respectively;  and $1,500,
      $3,750,  and $3,000 for Mr. Greer in years ended June 30, 1998,  1997, and
      1996 respectively;  (ii) profit sharing contributions of $27,648, $19,819,
      and $20,469  for Mr.  Rocke in years  ended June 30,  1998,  1997 and 1996
      respectively; $27,648, $25,818, and $26,266 for Mrs. Ryberg in years ended
      June 30, 1998,  1997, and 1996  respectively;  $27,648 and $25,818 for Mr.
      LaPallo  in years  ended  June 30,  1998 and 1997  respectively;  $16,921,
      $18,126,  and $14,364 for Mr. Greer for years ended June 30,  1998,  1997,
      and 1996,  respectively,  and (iii) an $85,000  severance  package for Mr.
      Greer  for  the  year  ended  June  30,  1998.  Excluded  from  all  other
      compensation  is the  increase and the  amortization  of the June 30, 1995
      cash surrender value of life insurance  policies that will transfer to Mr.
      Rocke and Mrs.  Ryberg upon  termination of their  employment.  The amount
      excluded is  $18,166,  $18,119,  and  $18,203 for Mr.  Rocke for the years
      ended June 30, 1998, 1997, and 1996, respectively,  and $14,070,  $13,678,
      and $13,511 for Mrs.  Ryberg for the years ended June 30, 1998,  1997, and
      1996, respectively.

(3)   Mr. Greer  resigned from his position with the Company  effective June 30,
      1998. In  connection  with Mr.  Greer's  resignation,  termination  of Mr.
      Greer's  employment  agreement,  and as consideration for a Settlement and
      Release Agreement between Mr. Greer and the Company, Mr. Greer received an
      aggregate severance payment of $85,000.

OPTION/GRANTS, EXERCISES, AND HOLDINGS

         The Company did not grant any stock  options  during  fiscal 1998,  and
none of the Named Executives exercised any stock options during fiscal 1998. The
following table shows the number and value of options outstanding as of June 30,
1998 for each Named Executive.

                        AGGREGATED YEAR-END OPTION VALUES

                          NUMBER OF SECURITIES          VALUE OF UNEXERCISED,
                         UNDERLYING UNEXERCISED         IN-THE-MONEY OPTIONS
                        OPTIONS AT 6/30/98 (#)(1)         AT 6/30/98 ($)(2)
NAME                   EXERCISABLE   UNEXERCISABLE   EXERCISABLE   UNEXERCISABLE
- ----                   -----------   -------------   -----------   -------------
William J. Rocke         48,654           --            8,253              --

Jean E. Ryberg           51,347           --           13,682              --

Francis J. LaPallo (3)   34,782       65,218            8,696          16,304

Patric R. Greer (4)      51,346           --           13,682              --

- ----------
(1)  As of November 25,  1998,  Mr.  Rocke held  exercisable  options for 48,654
     shares,  Ms. Ryberg held  exercisable  options for 51,347  shares,  and Mr.
     LaPallo  held  exercisable  options  for 69,564  shares  and  unexercisable
     options for 30,436 shares.

(2)  Value of  unexercised,  in-the-money  stock  options based on a fair market
     value of the Common Stock of $3.13 per share as of June 30, 1998.

                                       19
<PAGE>
(3)  As of the Closing,  Mr. LaPallo will hold  exercisable  options for 100,000
     shares.

(4)  Mr. Greer  resigned from his position with the Company  effective  June 30,
     1998, and his stock options have expired unexercised.

DIRECTORS' COMPENSATION

         Each  director,  including  employees of the Company,  is paid $750 per
Board meeting attended. During fiscal 1998, each director, except for Mr. Patric
R. Greer, received $2,250 for attendance to Board Meetings.
Mr. Greer received $1,500 for attendance at Board Meetings.

EMPLOYMENT AGREEMENTS

         The Company has entered into five-year  employment  agreements with Mr.
Rocke, Mrs. Ryberg,  and Mr. LaPallo.  Mr. Rocke's and Mrs. Ryberg's  agreements
were effective July 1, 1995 and expire June 30, 2000.  Mr.  LaPallo's  agreement
was effective June 23, 1996 and expires June 30, 2001.

         Mr. Rocke's agreement (the "Rocke Employment  Agreement")  provides for
an annual salary of $225,000 with annual cost of living increases based upon the
U.S.  Department  of  Labor's  cost of living  index,  plus a bonus of 3% of the
Company's  income  before  taxes  and  bonuses  and  5% of the  increase  in the
Company's  income  before  taxes  and  bonuses  from  the  prior  year.  If  the
Transaction  is approved by the  Company's  shareholders,  the Rocke  Employment
Agreement  will  be  amended.  See  "The   Transaction--Conflicts  of  Interest;
Interests of Certain Persons."

         Mrs. Ryberg's (the "Ryberg  Employment  Agreement")  agreement provides
for an annual salary of $160,000 with annual cost of living increases based upon
the U.S.  Department of Labor's cost of living index,  plus a bonus of 3% of the
Company's  income  before  taxes  and  bonuses  and  5% of the  increase  in the
Company's  income  before  taxes  and  bonuses  from  the  prior  year.  If  the
Transaction  is approved by the Company's  shareholders,  the Ryberg  Employment
Agreement  will  be  amended.  See  "The   Transaction--Conflicts  of  Interest;
Interests of Certain Persons."

         Mr. LaPallo's  agreement provides for an annual salary of $180,000 with
annual cost of living  increases based upon the U.S.  Department of Labor's cost
of living index for the first two years.  For the  remaining  three  years,  the
agreement  provides for an annual  salary of $150,000 with annual cost of living
increases based upon the U.S. Department of Labor's cost of living index, plus a
bonus of 3% of the  Company's  income  before  taxes and  bonuses  and 3% of the
increase in the  Company's  income before taxes and bonuses from the prior year.
In connection with the Company's employment of Mr. LaPallo, the Company sold Mr.
LaPallo  20,000  shares of Common  Stock from the  treasury  for an aggregate of
$55,547.

                      REPORT OF THE COMPENSATION COMMITTEE

         The Compensation Committee of the Board is comprised of Louis T. Mastos
and Merlin J.  Schumann,  both outside  directors of the Company.  The Committee
establishes policies relating to the compensation of employees. All decisions by
the  Compensation  Committee  relating  to the  compensation  of  the  Company's
executive officers are reviewed by the full Board.

         The  following  is a report  submitted  by the  above-listed  committee
members in their capacity as the Board's Compensation Committee,  addressing the
Company's  compensation policy as it relates to the named executive officers for
fiscal 1998.

                                       20
<PAGE>
COMPENSATION POLICY

         The goal of the Company's  executive  compensation  policy is to ensure
that an appropriate  relationship  exists between executive pay and the creation
of  shareholder  value,  while at the same time  motivating  and  retaining  key
employees.  To achieve this goal, the Company's executive  compensation policies
integrate   annual  base   compensation   with  bonuses  based  upon   corporate
performance.  Annual cash compensation,  together with  equity-based,  incentive
compensation  is  designed  to attract and retain  qualified  executives  and to
ensure that such executives have a continuing stake in the long-term  success of
the Company.  All executive  officers and management are eligible to participate
in the Company's Incentive Stock Option Plan.

FISCAL 1998 COMPENSATION

         The Company's fiscal 1998 executive  compensation plan consisted of (i)
a base salary,  (ii) bonuses based upon the Company's income before income taxes
and bonuses,  and (iii) fixed  contributions  to a defined  contribution  Profit
Sharing  Plan.  Stock  options  are  granted  from  time to time by the Board of
Directors. Options were not granted during fiscal 1998.

         The Company's 1998 compensation to named executives is best exemplified
by examining  the salary paid to William J. Rocke,  the  Company's  Chairman and
Chief Executive Officer.  The Rocke Employment Agreement calls for a base salary
with annual cost of living  increases based upon the U.S.  Department of Labor's
cost of living index, and a bonus of 3% of the Company's income before taxes and
bonuses and 5% of the increase in the Company's  income from the prior year. The
base  salary  is  believed  to be in the range of those of other  executives  in
comparable companies, both regionally and nationally.

         The Committee believes that linking executive compensation to corporate
performance  (i.e.,  income and stock  performance)  provides  incentive  to the
executive to enhance corporate performance and the shareholders'  interests.  It
was with this in mind that the  bonus  portion  of  executive  compensation  was
revised to the current bonus arrangement with the Company's named executives.

                                           Louis T. Mastos
                                           Merlin J. Schumann

                               COMPANY PERFORMANCE

         The following graph reflects a five-year comparison of cumulative total
returns for the Common Stock, the American Stock Exchange  ("AMEX") Market Value
Index,  and the Company's  Peer Group of Stocks based on the four-digit SIC Code
Index. The total cumulative  return on investment  (change in the year-end stock
price plus reinvested dividends) for each of the periods and indexes is based on
the stock price or composite index at the end of fiscal 1993. The graph compares
the  performance  of the  Company  with  AMEX and Peer  Group  Indexes  with the
investment weighted based upon market capitalization.


  Measurement Period     Frontier Adjusters of     American Stock     Peer Group
(Fiscal Year Covered)        America, Inc.            Exchange         of Stocks
- ---------------------        -------------            --------         ---------

        1994                     101.22                 96.53            97.89
        1995                     110.70                116.15           113.53
        1996                     129.70                132.99           133.29
        1997                     121.73                141.44           183.01
        1998                     149.35                163.53           239.85

                                       21
<PAGE>
CERTAIN TRANSACTIONS

         Old Frontier Investment, Inc. of Arizona, of which William J. Rocke and
Garnet Rocke, his wife, are owners of 51% of the issued and outstanding stock of
said  corporation  and James S. Rocke owns the remaining 49%, has entered into a
license agreement with the Company pursuant to which it operates, under standard
terms and  conditions,  an  insurance  adjusting  and risk  management  business
located  in  Scottsdale,  Arizona,  and is paid a 5%  royalty  on gross  revenue
derived from  services  provided by certain  other  licensees  in other  Arizona
cities and towns. The Company paid that  corporation  $13,142 during fiscal year
1998 in connection with such 5% royalty agreement.

         George M. Hill, Vice President, Assistant Secretary and Director of the
Company,  acts as General  Counsel to the Company.  During the fiscal year 1998,
the Company paid Mr. Hill $92,510 for services rendered and disbursements.  Such
fees will continue to accrue,  pursuant to a retainer agreement,  at the rate of
$6,650 per month effective September 1, 1995.

         The Company paid its Vice Chairman,  William W. Strawther, Jr., $20,000
during fiscal year 1998 for business and financial consulting services.

         The  Company  believes  that  the  cost to the  Company  for all of the
foregoing  were and are  competitive  with  charges  for  similar  services  and
facilities available from third parties.

COMPLIANCE WITH SECTION 16(a) OF THE SECURITIES EXCHANGE ACT OF 1934

         Based  solely  upon a review of copies of such  forms  received  by the
Company during fiscal year ended June 30, 1998, and written representations that
no such reports were required, the Company believes that each person who, at any
time during such fiscal year,  was a director,  officer or  beneficial  owner of
more  than  10%  of  the  Common  Stock   complied  with  Section  16(a)  filing
requirements during such fiscal year.

                                 PROPOSAL THREE

               RATIFICATION OF APPOINTMENT OF INDEPENDENT AUDITORS

         The  Board  of  Directors  has  appointed   McGladrey  &  Pullen,  LLP,
independent public accountants, as the auditors of the Company, to serve as such
at the pleasure of the Board of Directors.  The Board requests that shareholders
vote to ratify this appointment at the Meeting.

         Audit  services  provided by McGladrey & Pullen,  LLP,  during the year
ended June 30, 1998  consisted  of the  examination  of  consolidated  financial
statements  of the  Company  and its  subsidiaries,  reviews of  information  in
certain  filings  with the  Securities  and  Exchange  Commission  and  periodic
consultation regarding accounting and financial matters. The Company is informed
that neither McGladrey & Pullen,  LLP, nor any of its partners or associates has
any relationship with the Company, other than as independent auditors.

         Certain  financial  statements  of the Company  appear in the Company's
1998 Annual Report. A representative of McGladrey & Pullen,  LLP will be present
at the  Meeting  and will be  available  to make a  statement  and to respond to
questions concerning the financial statements.

                INCORPORATION OF CERTAIN INFORMATION BY REFERENCE

         The Company's  Financial  Statements filed with the Commission pursuant
to the Exchange Act in the  Company's  Annual Report on Form 10-K for the fiscal
year ended June 30, 1998 are incorporated herein by reference.

                                       22
<PAGE>
                                  OTHER MATTERS

         Management  of the  Company  knows of no other  matters  that will come
before the Meeting.  However,  if any other matters should  properly come before
the Meeting,  it is the intention of the persons named in the enclosed  proxy to
vote each proxy in accordance with their best judgment on such matter.

                              SHAREHOLDER PROPOSALS

         Proposals by shareholders that are intended to be presented at the next
annual meeting of shareholders of the Company must be received by the Company on
or before  ______________,  1999 to be considered for inclusion in the Company's
proxy  statement  for such  annual  meeting.  Pursuant  to Rule 14a-4  under the
Exchange, the Company intends to retain discretionary  authority to vote proxies
with respect to  shareholder  proposals  for which the  proponent  does not seek
inclusion of the proposed  matter in the Company's  proxy statement for the 2000
Annual Meeting, except in circumstances where (i) the Company receives notice of
the  proposed  matter  no later  than  ________,  1999,  and (ii) the  proponent
complies with the other requirements set forth in Rule 14a-4.

                                      By Order of the Board of Directors,

                                      /s/ James S. Rocke

                                      James S. Rocke, Secretary

Phoenix, Arizona
________, 1999

                                       23
<PAGE>
          THIS PROXY IS SOLICITED ON BEHALF OF THE BOARD OF DIRECTORS

                      FRONTIER ADJUSTERS OF AMERICA, INC.

                         ANNUAL MEETING OF SHAREHOLDERS

The undersigned hereby appoints WILLIAM J. ROCKE and JEAN E. RYBERG, as Proxies,
each with the power to appoint  his or her  substitute,  and  hereby  authorizes
them,  or either of them,  or such  substitute,  to  represent  and to vote,  as
designated  below,  all of the shares of common  stock of Frontier  Adjusters of
America,  Inc. (the "Company") held of record by the undersigned as of the close
of business on January 5, 1999, at the annual meeting of shareholders to be held
on  February,  __,  1998,  at 9:00  A.M.  (Phoenix,  Arizona  time),  and at any
adjournment thereof.

1.  THE TRANSACTION. To approve the Transaction described in the Proxy Statement
    dated ________.

                [ ] FOR         [ ] AGAINST         [ ] ABSTAIN

2. ELECTION OF DIRECTORS.
                [ ] FOR all nominees listed below   [ ] WITHHOLD AUTHORITY
                (except as indicated)               to vote for each nominee
                                                    listed below

If you wish to withhold authority to vote for any individual  nominee,  strike a
line through the nominee's name in the list below:

     William J. Rocke         Jean E. Ryberg          William W. Strawther, Jr.
     Louis S. Mastos          George M. Hill          James S. Rocke
     R. Scott Younker         Merlin J. Shumann       Francis J. LaPallo

3.  RATIFICATION  OF  ACCOUNTANTS.  To ratify the  selection  of  McGladrey  and
    Pullen,  LLP, Certified Public  Accountants,  as the auditors of the Company
    for the Company's fiscal year ending June 30, 1999.

                [ ] FOR         [ ] AGAINST         [ ] ABSTAIN

4.  In their  discretion,  the  Proxies are  authorized  to vote upon such other
    business as may properly come before the Meeting.

THIS PROXY, WHEN PROPERLY EXECUTED,  WILL BE VOTED IN THE MANNER DIRECTED HEREIN
BY THE  UNDERSIGNED  SHAREHOLDER.  IF NO DIRECTION  IS MADE,  THIS PROXY WILL BE
VOTED FOR PROPOSALS 1 AND 3; FOR ALL OF THE NOMINEES LISTED IN PROPOSAL 2 ABOVE;
AND, WITH RESPECT TO PROPOSAL 4, AS  APPROPRIATE  IN THE JUDGMENT OF THE PROXIES
NAMED HEREIN.

Receipt of Notice of Annual Meeting of Shareholders  and related Proxy Statement
dated ______,  is hereby  acknowledged.

Please sign  exactly as the name  appears  below.  When shares are held by joint
tenants, both should sign. When signing as attorney, or as executor, administer,
trustee or guardian,  please give full title as such. If a  corporation,  please
sign in full  corporate  name by President  or other  authorized  officer.  If a
partnership, please sign in partnership name by authorized person.

                                     Dated:
                                           -----------------------------------
                                     PLEASE MARK, SIGN, DATE AND RETURN THIS
                                     PROXY PROMPTLY, USING THE ENCLOSED ENVELOPE

                                     -------------------------------------------
                                     Signature

                                     -------------------------------------------
                                     Signature if held jointly

<PAGE>
- --------------------------------------------------------------------------------






                                   APPENDIX A

                            STOCK PURCHASE AGREEMENT

                                     between

                       FRONTIER ADJUSTERS OF AMERICA, INC.

                                       and

                       UNITED FINANCIAL ADJUSTING COMPANY

                                   dated as of

                                November 20, 1998






- --------------------------------------------------------------------------------
<PAGE>
                                TABLE OF CONTENTS
                                                                          PAGE
                                                                          ----

ARTICLE 1 DEFINITIONS ......................................................1

ARTICLE 2 PURCHASE AND SALE OF SHARES; CLOSING .............................6
         Section 2.1   Purchase and Sale; Purchase Price ...................6
         Section 2.2   Closing; Termination ................................6

ARTICLE 3 REPRESENTATIONS AND WARRANTIES OF THE SELLER .....................6
         Section 3.1   Organization and Qualification; Subsidiaries ........6
         Section 3.2   Authority Relative to Agreements; Board Approval ....7
         Section 3.3   Capital Stock .......................................7
         Section 3.4   No Conflicts; No Defaults; Required Filings
                        and Consents .......................................8
         Section 3.5   SEC Matters and Absence of Undisclosed Liabilities ..9
         Section 3.6   Litigation; Compliance With Law ....................10
         Section 3.7   Absence of Certain Changes or Events ...............10
         Section 3.8   Tax Matters ........................................10
         Section 3.9   Compliance with Agreements .........................11
         Section 3.10  Financial Records; Seller Articles and By-Laws;
                         Corporate Records ................................12
         Section 3.11  Title to Assets, Liens .............................12
         Section 3.12  Environmental Matters ..............................12
         Section 3.13  Employees and Benefit Plans ........................13
         Section 3.14  Labor Matters ......................................13
         Section 3.15  Proprietary Rights .................................14
         Section 3.16  Insurance ..........................................14
         Section 3.17  Year 2000 Compliance ...............................14
         Section 3.18  Proxy Statement ....................................14
         Section 3.19  Franchise Matters ..................................15
         Section 3.20  Government Approvals; Compliance with Laws
                        and Orders ........................................16
         Section 3.21  Takeover Statutes ..................................16
         Section 3.22  Brokers and Finders ................................16
         Section 3.23  Knowledge Defined ..................................16

ARTICLE 4 REPRESENTATIONS AND WARRANTIES OF BUYER .........................17
         Section 4.1   Organization .......................................17
         Section 4.2   Due Authorization ..................................17
         Section 4.3   Conflicting Agreements and Other Matters ...........17
         Section 4.4   Private Placement ..................................17
         Section 4.5   Proxy Statement ....................................18
         Section 4.6   Brokers or Finders .................................18
         Section 4.7   Violations .........................................18
         Section 4.8   Labor Matters ......................................18
         Section 4.9   Rights in Software .................................19
         Section 4.10  Year 2000 Compliance ...............................19
         Section 4.11  Government Approvals; Compliance with Laws
                        and Orders ........................................19

ARTICLE 5  COVENANTS RELATING TO THE CLOSING ..............................20
         Section 5.1   Taking of Necessary Action .........................20
         Section 5.2   Public Announcement; Confidentiality ...............20
         Section 5.3   Conduct of Business ................................21

- --------------------------------------------------------------------------------
                                                                          Page i
<PAGE>
         Section 5.4   Acquisition Proposal ...............................22
         Section 5.5   Notification of Certain Matters ....................23
         Section 5.6   Provision of Certain Documents .....................23
         Section 5.7   Registration Rights Agreement ......................23
         Section 5.8   Service Agreement ..................................24
         Section 5.9   Agreement with William Rocke .......................24
         Section 5.10  Agreement with Jean Ryberg .........................24

ARTICLE 6  CERTAIN ADDITIONAL COVENANTS ...................................24
         Section 6.1   Resale .............................................24
         Section 6.2   Board Representation; Visitation Rights;
                        Voting Agreements .................................24
         Section 6.3   Listing ............................................25
         Section 6.4   Disinterested Directors ............................25
         Section 6.5   Tender Offer; Distribution .........................25
         Section 6.6   Legends; Stop-Transfer Orders ......................26
         Section 6.7   Access to Information ..............................27

ARTICLE 7 CLOSING DELIVERIES ..............................................27
         Section 7.1   Seller Closing Deliveries ..........................27
         Section 7.2   Buyer Closing Deliveries ...........................28

ARTICLE 8 CONDITIONS TO CLOSING ...........................................29
         Section 8.1   Conditions to Purchase at Closing ..................29
         Section 8.2   Conditions of Sale at Closing ......................30

ARTICLE 9 SURVIVAL; INDEMNIFICATION .......................................31
         Section 9.1   Survival ...........................................31
         Section 9.2   Indemnification by Buyer or the Seller .............31
         Section 9.3   Third-Party Claims .................................31
         Section 9.4   Limitations on Indemnification; Survival ...........32

ARTICLE 10 TERMINATION ....................................................33
         Section 10.1  Termination ........................................33
         Section 10.2  Procedure and Effect of Termination ................33
         Section 10.3  Expenses ...........................................34

ARTICLE 11 MISCELLANEOUS ..................................................34
         Section 11.1  Counterparts .......................................34
         Section 11.2  Governing Law ......................................34
         Section 11.3  Jurisdiction .......................................34
         Section 11.4  Entire Agreement ...................................34
         Section 11.5  Notices ............................................35
         Section 11.6  Successors and Assigns .............................35
         Section 11.7  Amendments and Waivers .............................35
         Section 11.8  Interpretation; Absence of Presumption .............36
         Section 11.9  Severability .......................................36
         Section 11.10 Further Assurances .................................36
         Section 11.11 Specific Performance ...............................36

- --------------------------------------------------------------------------------
                                                                         Page ii
<PAGE>
                                    SCHEDULES
                       (not included in Proxy Statement)

Schedule 3.1(d)         Subsidiaries
Schedule 3.3(a)         Options and Option Plans
Schedule 3.3(c)         Investments
Schedule 3.4(d)         Conflicts or Defaults
Schedule 3.6(a)         Litigation
Schedule 3.6(c)         Known Material Violations
Schedule 3.7            Absence of Certain Changes or Events
Schedule 3.8(a)         Tax Matters
Schedule 3.9(b)         Unresolved Violations
Schedule 3.9(c)         Joint Venture and Partnership Agreements
Schedule 3.9(d)         Directory; Material Agreements
Schedule 3.9(e)         Conflict Policies & Agreements; Waivers
Schedule 3.10(b)        Corporate Records
Schedule 3.11           Real Property and Permitted Liens
Schedule 3.13(a)        Employment Agreements
Schedule 3.13(b)        Employee Benefit Plans
Schedule 3.14           Labor Matters
Schedule 3.15           Intellectual Property
Schedule 3.16           Insurance Policies
Schedule 3.17           Year 2000
Schedule 3.19(e)        Franchisee and Licensee Litigation
Schedule 3.20(b)        Compliance with Laws
Schedule 4.8            Buyer Labor Matters
Schedule 4.10           Year 2000 Compliance of Buyer Software

                                    EXHIBITS
            (included in Proxy Statement as Appendices B through G)

Exhibit A               Terms of the Shares
Exhibit B               Registration Rights Agreement
Exhibit C               Service Agreement
Exhibit D               William Rocke Agreement
Exhibit E               Jean Ryberg Agreement
Exhibit F               Insider Support Agreement

- --------------------------------------------------------------------------------
                                                                        Page iii
<PAGE>
     THIS STOCK PURCHASE AGREEMENT (this "Agreement"),  dated as of November 20,
1998, is made between Frontier Adjusters of America, Inc, an Arizona corporation
(the "Seller"), and United Financial Adjusting Company, an Ohio corporation (the
"Buyer").

                                    RECITALS:

     WHEREAS, Buyer wishes to purchase from the Seller, and the Seller wishes to
sell to  Buyer,  an  aggregate  of  5,258,513  shares of the  Seller's  Series A
Convertible  Voting Preferred Stock, $.01 par value per share,  having the terms
set forth on Exhibit A (the  "Shares"),  in exchange for the payment by Buyer to
Seller of $6,836,067 (the "Purchase Price"); and

     WHEREAS,  Buyer and the Seller are entering into this  Agreement to provide
for such purchase and sale and to establish  various  rights and  obligations in
connection with such transaction;

     NOW, THEREFORE,  in consideration of the premises and the  representations,
warranties,  covenants and agreements  contained herein,  and for other good and
valuable  consideration,  the  receipt  and  sufficiency  of  which  are  hereby
acknowledged,  and  intending to be legally  bound  hereby,  the parties  hereto
hereby agree as follows:

                                    ARTICLE 1

                                  DEFINITIONS

     As  used  in  this  Agreement,  the  following  terms  have  the  following
respective meanings:

     "ACQUISITION PROPOSAL" has the meaning set forth in Section 5.4.

     "ADDITIONAL DOCUMENTS" has the meaning set forth in Section 9.1.

     "ACTION" means any actual or, to the Seller's knowledge, threatened action,
claim, suit, litigation, arbitration, inquiry, proceeding or investigation by or
before any Government Authority.

     "AFFILIATE"  has the  meaning  ascribed  thereto in Rule 12b-2  promulgated
under the Exchange Act, as in effect on the date hereof.

     "AGREEMENT" has the meaning set forth in the first paragraph hereof.

     "AMEX" means the American Stock Exchange, Inc.

     "ACQUISITION  PROPOSAL" means any of the following  transactions  involving
the  Seller  or  any  of  its  Subsidiaries,  other  than  the  transactions  as
contemplated by this Agreement: (i) any merger,  consolidation,  share exchange,
reorganization,   recapitalization,   business  combination,  or  other  similar
transaction;  (ii) any sale, lease,  exchange,  mortgage,  pledge,  transfer, or
other disposition  (whether in a single  transaction or series of transactions),
of assets  either  constituting  10% or more of the assets of the Seller and its
Subsidiaries,  taken  as  a  whole,  or  which  generate  10%  or  more  of  the
consolidated revenue of the Seller and its Subsidiaries;  (iii) any tender offer
or exchange offer for 10% or more of the outstanding  shares of capital stock of
the Seller or the filing of a registration statement under the Securities Act in
connection  therewith;  (iv) any person having acquired beneficial  ownership or
the right to acquire beneficial
- --------------------------------------------------------------------------------
                                                                          Page 1
<PAGE>
ownership of, or any "group" (as such term is defined under Section 13(d) of the
Exchange Act and the rules and regulations  promulgated  thereunder) having been
formed, which beneficially owns or has the right to acquire beneficial ownership
of, 10% or more of the then  outstanding  shares of capital  stock of the Seller
(other than  Persons or  "groups"  which  beneficially  own or have the right to
acquire beneficial ownership of 10% or more of the outstanding shares of capital
stock  of the  Seller  as of the  date of  this  Agreement);  or (v) any  public
announcement of a proposal,  plan or intention to do any of the foregoing or any
agreement to engage in any of the foregoing.

     "BENEFICIAL  OWNERSHIP" has the meaning set forth in Rule 13d-3 promulgated
under the Exchange Act.

     "BLUE SKY LAWS" has the meaning set forth in Section 3.4(e).

     "BOARD OF DIRECTORS" means the Board of Directors of the Seller.

     "BUSINESS  DAY"  means any day other  than a  Saturday,  a Sunday or a bank
holiday in Cleveland, Ohio or Phoenix, Arizona.

     "BUYER" has the meaning set forth in the first paragraph hereof.

     "BUYER PERMITS" has the meaning set forth in Section 4.11.

     "CERCLA"   means  the  federal   Comprehensive,   Environmental   Response,
Compensation, and Liability Act, 42 U.S.C. ss. 9601 ET SEq., as amended.

     "CLOSING" has the meaning set forth in Section 2.1.

     "CLOSING DATE" has the meaning set forth in Section 2.2.

     "CODE"  means  the  Internal  Revenue  Code of 1986,  as  amended,  and any
successor  thereto,  including  all of the  rules  and  regulations  promulgated
thereunder.

     "COMMITMENT"  means  any  commitment,  contractual  obligation,  agreement,
borrowing,  capital expenditure or transaction entered into by the Seller or any
of its Subsidiaries.

     "COMMON SHARES" means the shares of common stock, $.01 par value per share,
of the Seller.

     "CURRENT REPORTS" has the meaning set forth in Section 3.5(b).

     "DEPOSITARY" has the meaning set forth in Section 6.5(a).

     "DIRECTOR" means a member of the Board of Directors.

     "DIRECTORY" has the meaning set forth in Section 3.9(d).

     "DISINTERESTED DIRECTORS" has the meaning set forth in Section 6.4.

     "EMPLOYEES" means all current,  former and retired employees,  officers and
directors of the Seller or any of its Subsidiaries,  including  current,  former
and retired  employees,  officers and directors on  disability,  layoff or leave
status.

     "ENVIRONMENTAL CLAIM" means any claim,  investigation or notice (written or
oral) by any Person alleging potential liability  (including potential liability
for investigatory  costs,  cleanup costs,  governmental  response costs, natural
resources  damages,  property  damages,  personal  injuries  or  fatalities,  or
penalties)  arising  out of,  based  on or  resulting  from  (A)  the  presence,
generation,  transportation,  treatment,  use,  storage,  disposal or release of
Materials  of  Environment  Concern or the  threatened  release of  Materials of
Environmental Concern at any

- --------------------------------------------------------------------------------
                                                                          Page 2
<PAGE>
location, or (B) activities or conditions forming the basis of any violation, or
alleged violation of, or liability or alleged liability under, any Environmental
Law.

     "ENVIRONMENTAL  LAWS" means any  federal,  state,  or local  statute,  law,
ordinance,  code,  order,  injunction,  decree  or  ruling,  and any  regulation
promulgated   thereunder,   which   regulates   or   controls   (i)   pollution,
contamination, or the condition of groundwater, surface water, soil, sediment or
air,  or (ii) a spill,  leak,  emission,  discharge,  release or  disposal  into
groundwater,  surface water, soil, sediment or air, including without limitation
CERCLA;  the Federal Resource  Conservation and Recovery Act, 42 U.S.C. ss. 6901
ET SEq., as amended;  the Hazardous Materials  Transportation Act, 49 U.S.C. ss.
1801 ET seq., as amended;  the Toxic Substances  Control Act, 15 U.S.C. ss. 2601
Et seq.,  as amended;  the Clean Air Act, 42 U.S.C sS. 7401 et seq., as amended;
the Clean Water Act, 33 U.S.C.  SS. 1251 et seq., as amended;  the Safe Drinking
Water Act, 42 U.S.C.  SS. 300f et seq., as amended;  the Emergency  Planning and
Community  Right to Know Act,  42 U.S.C.  SS.  11001 et seq.,  as  amended;  the
Federal Insecticide, Fungicide and Rodenticide Act, 7 U.S.C. ss. 136 ET SEq., as
amended;  the National  Environmental Policy Act, 42 U.S.C. ss. 4321 ET seq., as
amended; any similar state or local statutes or ordinances,  and the regulations
promulgated thereunder.

     "ERISA" means the Employee Income Security Act of 1974, as amended, and any
successor  thereto,  including  all of the  rules  and  regulations  promulgated
thereunder.

     "ERISA AFFILIATE" means, with respect to any entity, trade or business, any
other entity, trade or business that is a member of a group described in Section
414(b), (c), (m) or (o) of the Code or Section 4001(b)(1) of ERISA that includes
the first entity, trade or business, or that is a member of the same "controlled
group" as the first  entity,  trade or  business  within the  meaning of Section
4001(a)(14) of ERISA.

     "EXCHANGE ACT" has the meaning set forth in Section 3.4(e).

     "EXTENSION PERIOD" has the meaning set forth in Section 6.5(d).

     "FILINGS" has the meaning set forth in Section 3.4(e).

     "FORM 10-K" has the meaning set forth in Section 3.5(a).

     "GAAP" has the meaning set forth in Section 3.5(b).

     "GOVERNMENT  AUTHORITY"  means any government or state (or any  subdivision
thereof) of or in the United States or Canada, or any agency, authority, bureau,
commission,  department  or  similar  body or  instrumentality  thereof,  or any
governmental court or tribunal.

     "INDEMNIFIED PARTY" has the meaning set forth in Section 9.3.

     "INDEMNIFYING PARTY" has the meaning set forth in Section 9.3.

     "INDEMNITY THRESHOLD" has the meaning set forth in Section 9.4(a).

     "INITIAL  TENDER  EXPIRATION  DATE" has the  meaning  set forth in  Section
6.5(c).

     "INSURANCE POLICIES" has the meaning set forth in Section 3.16.

     "IRS" means the Internal Revenue Service or any successor thereto.

     "LIABILITIES"   means,  as  to  any  Person,  all  debts,  adverse  claims,
liabilities and obligations,  direct,  indirect,  absolute or contingent of such
Person, whether accrued, vested or otherwise.

- --------------------------------------------------------------------------------
                                                                          Page 3
<PAGE>
     "LIENS"  means  all  liens,  mortgages,  deeds  of  Seller  or  any  of its
Subsidiaries, title retention arrangements, security interests, pledges, claims,
charges, easements and other encumbrances of any nature whatsoever.

     "LOSS AND EXPENSE" has the meaning set forth in Section 9.2(a).

     "MATERIAL  ADVERSE EFFECT" means a material adverse effect on the financial
condition,  results of  operations,  business or prospects of the Seller and its
Subsidiaries  (to the  extent of the  Seller's  interests  therein),  taken as a
whole.

     "MATERIALS  OF  ENVIRONMENTAL  CONCERN"  means all  chemicals,  pollutants,
contaminants,  wastes,  toxic  substances,  petroleum or any  fraction  thereof,
petroleum  products and hazardous  substances (as defined in Section  101(14) of
CERCLA, 42 U.S.C. ss. 6601(14)), or solid or hazardous wastes as now defined and
regulated under any Environmental Laws.

     "MATERIAL   TRANSACTION"  means  any  transaction  between  Buyer  and  its
Affiliates,  on the one hand,  and the Seller and its  Affiliates,  on the other
hand,  that would be required to be disclosed  in the Seller's  reports or proxy
materials filed under the Exchange Act by Item 404 of Regulation S-K.

     "NOTICE OF  SUPERIOR  ACQUISITION  PROPOSAL"  has the  meaning set forth in
Section 5.4(c).

     "OTHER FILINGS" has the meaning set forth in Section 5.1(b).

     "PERSON" means any individual, corporation,  partnership, limited liability
company,  joint  venture,  trust,  unincorporated  organization,  other  form of
business or legal entity or Government Authority.

     "PERMITTED  LIENS" means: (A) statutory liens for obligations which are not
overdue,  or are being  contested in good faith and are listed on Schedule 3.11;
(B) rights of way  disclosed  on an ALTA survey of the  property;  and (C) items
listed on Schedule 3.11.

     "PROXY STATEMENT" has the meaning set forth in Section 5.1(b).

     "PURCHASE  PRICE" has the meaning set forth in the first  paragraph  of the
recitals to this Agreement.

     "PURCHASED  SHARES"  means the Shares  purchased by Buyer  pursuant to this
Agreement,  including all Common Shares  issuable upon conversion of the Shares,
as   adjusted   for  any  share   split,   subdivision,   combination,   merger,
reclassification  or share dividend related to the Common Shares occurring at or
prior to the time of such conversion.

     "REAL PROPERTY" means the land owned,  leased, or occupied by the Seller or
any of its Subsidiaries.

     "REGISTRATION  RIGHTS  AGREEMENT"  means a  registration  rights  agreement
between  Buyer and the Seller in  substantially  the same form as the  agreement
attached hereto as Exhibit B.

     "SEC" has the meaning set forth in Section 3.5(a).

     "SECURITIES ACT" has the meaning set forth in Section 3.4(e).

     "SECURITIES LAWS" has the meaning set forth in Section 3.5(a).

     "SELLER" has the meaning set forth in the first paragraph hereof.

- --------------------------------------------------------------------------------
                                                                          Page 4
<PAGE>
     "SELLER  ARTICLES" means the Articles of  Incorporation of the Seller as in
effect on the date of this Agreement.

     "SELLER PERMITS" has the meaning set forth in Section 3.20(a).

     "SELLER  PLANS"  means,  collectively,  each of the  Seller's or any of its
Subsidiaries' benefit,  bonus, pension,  profit sharing,  deferred compensation,
incentive compensation,  stock ownership,  stock purchase, stock option, phantom
stock,   retirement,    vacation,   severance,    disability,   death   benefit,
hospitalization, medical or other employee benefit arrangements,  understandings
or  plans  (whether  under  Section  414(b),  (c),  (m) or (o)  of the  Code  or
otherwise) with regard to any Employee or any Person  affiliated with the Seller
or any of its Subsidiaries.

     "SELLER PROPERTIES" has the meaning set forth in Section 3.11.

     "SELLER REPORTS" has the meaning set forth in Section 3.5(a).

     "SERVICE  AGREEMENT" means a Service Agreement between Buyer and the Seller
and its  Subsidiaries,  as  applicable,  in  substantially  the same form as the
agreement attached hereto as Exhibit C.

     "SHAREHOLDERS"  means the  holders  of all of the  issued  and  outstanding
Common Shares.

     "SHARE PURCHASE" has the meaning set forth in Section 6.5(d).

     "SHARES"  has the meaning set forth in the first  paragraph of the recitals
to this Agreement.

     "STATE REGISTRATIONS" has the meaning set forth in Section 3.19(b).

     "SUBSIDIARY" means each entity of which the Seller, directly or through one
or more intermediary entities (i) has the right to elect a majority of the board
of directors  or other  governing  body,  (ii) owns a majority of the issued and
outstanding  common stock,  or (iii) has the right to receive 50% or more of the
economic value of any business or activity in which such entity is engaged.

     "SUPERIOR  ACQUISITION  PROPOSAL"  has the  meaning  set  forth in  Section
5.4(a).

     "TAX" means any federal,  state, local, or foreign income,  gross receipts,
license, payroll,  employment,  excise, severance,  stamp, occupation,  premium,
windfall  profits,  environmental  (including  taxes  under Code  Section  54A),
customs  duties,  capital  stock,  profits,  withholding,  social  security  (or
similar),  unemployment,  disability,  real property,  personal property, sales,
use,  transfer,  registration,  value  added,  alternative  or  add-on  minimum,
estimated, or other tax of any kind whatsoever, including any interest, penalty,
or addition  thereto,  whether disputed or not. The term "Tax" also includes any
amount  payable  pursuant  to any tax  sharing  agreement  pursuant to which any
relevant  party  is  liable  and any  amount  payable  pursuant  to any  similar
contract.

     "TAX RETURN" means any return,  declaration,  report,  claim for refund, or
information  return or statement  relating to Taxes,  including  any schedule or
attachment thereto, and including any amendment thereof.

     "TENDER OFFER" has the meaning set forth in Section 6.5(a).

     "TENDER OFFER MATERIALS" has the meaning set forth in Section 6.5(a).

     "UFOC" has the meaning set forth in Section 3.19(b).

- --------------------------------------------------------------------------------
                                                                          Page 5
<PAGE>
                                    ARTICLE 2

                      PURCHASE AND SALE OF SHARES; CLOSING

     Section 2.1 PURCHASE AND SALE;  PURCHASE PRICE. On the terms and subject to
the  conditions  hereof,  at the  closing of the  purchase  of the  Shares  (the
"Closing"),  the  Seller  shall  issue and  deliver  the  Shares to Buyer,  duly
registered  in the name of Buyer or its  designee,  in exchange for the Purchase
Price and Buyer shall deliver to the Seller the Purchase Price, by wire transfer
of immediately available funds, in exchange for the Shares.

     Section 2.2  CLOSING;  TERMINATION.  The Closing  shall take place at 10:00
a.m., local time, at the offices of the Seller,  45 East Monterey Way,  Phoenix,
Arizona 85012,  on the Business Day following the  satisfaction or waiver of the
last to be satisfied or waived of the  conditions  set forth in Sections 8.1 and
8.2 (other than those conditions that are to be satisfied  concurrently with the
Closing),  or on such other date or at such other time and place as the  parties
shall agree on in writing (the "Closing Date").  If the Closing has not occurred
on or before the first  anniversary of this Agreement and this Agreement has not
been previously  terminated  under Article 10, this Agreement shall terminate on
such  anniversary  without  further  action  by the  parties  hereto,  and  this
Agreement shall be null and void and have no further effect.

                                   ARTICLE 3

                  REPRESENTATIONS AND WARRANTIES OF THE SELLER

     The Seller hereby represents and warrants to Buyer as follows:

     Section 3.1 ORGANIZATION AND QUALIFICATION; SUBSIDIARIES. (a) The Seller is
a corporation  duly organized,  validly  existing and in good standing under the
laws of the State of Arizona.  The Seller has all requisite  power and authority
to own, operate,  lease and encumber its properties and carry on its business as
now conducted,  and to enter into this Agreement and to perform its  obligations
hereunder.

     (b) Each Subsidiary of the Seller is a corporation duly organized,  validly
existing  and in  good  standing  under  the  laws  of the  jurisdiction  of its
incorporation or organization, and has the corporate power and authority to own,
operate,  lease and encumber its  properties  and carry on its business as it is
now being conducted.

     (c) The  Seller  and  each of its  Subsidiaries  is  duly  qualified  to do
business and is in good standing in each  jurisdiction in which the ownership or
lease  of  its  properties  or  the  conduct  of  its  business   requires  such
qualification,  except  for any such  failures  to so  qualify  that  would not,
individually or in the aggregate, have a Material Adverse Effect.

     (d) Schedule 3.1(d) sets forth the name of each  Subsidiary  (whether owned
directly  or  indirectly  through  one  or  more  intermediaries).  All  of  the
outstanding  shares of capital  stock of, or other equity  interests in, each of
the  Subsidiaries  are  duly   authorized,   validly  issued,   fully  paid  and
nonassessable,  and are owned,  directly or  indirectly,  by the Seller free and
clear of all  Liens,  except  as set forth in  Schedule  3.1(d).  The  following
information for each Subsidiary is set forth in Schedule 3.1(d),  if applicable:
(i) its name and jurisdiction of  incorporation  or  organization;  and (ii) the
type of and  percentage  interest held by the Seller in the  Subsidiary  and the
names of and percentage  interest held by the other interest holders, if any, in
the Subsidiary.

- --------------------------------------------------------------------------------
                                                                          Page 6
<PAGE>
     Section 3.2  AUTHORITY  RELATIVE TO  AGREEMENTS;  BOARD  APPROVAL.  (a) The
execution,  delivery  and  performance  of  this  Agreement  and  of  all of the
documents and  instruments  delivered in  connection  herewith by the Seller are
within the corporate power of the Seller.  This Agreement has been duly executed
and  delivered  on  behalf  of the  Seller.  This  Agreement  is,  and the other
documents and  instruments  required hereby will be, when executed and delivered
by the Seller,  subject to approval by the  Shareholders,  the valid and binding
obligations  of the Seller,  enforceable  against the Seller in accordance  with
their respective terms, subject only to bankruptcy, insolvency,  reorganization,
moratorium or similar laws at the time in effect affecting the enforceability or
right of creditors generally and to general equitable principles which may limit
the right to obtain equitable remedies.

     (b) The Board of Directors and a committee of "disinterested directors" (as
defined in Chapter 23,  Section  10-2741(d)  of the Arizona  Corporate  Takeover
Statute) have approved this Agreement and the transactions  contemplated  hereby
and have  determined  to recommend  that the  Shareholders  vote in favor of and
approve the issuance of the Purchased Shares pursuant to this Agreement.

     (c) The Purchased  Shares to be issued pursuant to this Agreement have been
duly authorized, and upon issuance on the terms set forth in this Agreement will
be duly and validly issued, fully paid and nonassessable. At Closing and subject
to the  restrictions  described in Section 6.6, the Seller will deliver to Buyer
good and marketable title to the Purchased  Shares,  free and clear of all Liens
(other than Liens  created as a result of actions of Buyer).  The Common  Shares
issuable upon  conversion of the Shares will be duly and validly  issued,  fully
paid and nonassessable and, if converted immediately after Closing or within 120
days  thereafter,  Buyer  will own not less than 52% of the  outstanding  Common
Shares on a fully diluted  basis and such Common Shares will  represent not less
than 52% of the voting power on a fully  diluted  basis  entitled to be voted on
any issue, whether at a meeting of the Shareholders or otherwise.

     (d) Neither the sale nor the conversion of the Purchased Shares pursuant to
this Agreement will give any  Shareholder:  the right to demand payment for that
Shareholder's  Common  Shares  under  the  laws of the  State  of  Arizona;  any
appraisal  or  similar  rights  under  the  laws of the  State of  Arizona;  any
dissenters'  or  similar  rights  under  the laws of the State of  Arizona;  any
preemptive  or  similar  right to  purchase  additional  shares of the  Seller's
capital stock; or any rights under any  shareholders'  rights,  "poison pill" or
similar plan adopted by the Board of Directors or the  Shareholders or contained
in the Seller Articles or other organizational documents of the Seller.

     Section 3.3 CAPITAL STOCK.  (a) The authorized  capital stock of the Seller
on the date hereof consists of 100,000,000 Common Shares, and 100,000,000 shares
of preferred stock,  $.01 per share. As of the date hereof,  there are 4,605,358
Common Shares issued and  outstanding,  and no shares of preferred  stock issued
and  outstanding.  All  such  issued  and  outstanding  Common  Shares  are duly
authorized,  validly issued,  fully paid,  nonassessable  and free of preemptive
rights. The Seller has no outstanding securities or bonds, debentures,  notes or
other  obligations  the  holders  of which  have the right to vote (or which are
convertible  into or  exercisable  for  securities the holders of which have the
right  to  vote)  with  the  Shareholders  or  separately  with  respect  to the
transactions  contemplated  hereby.  Other than  options  described  in Schedule
3.3(a) which have  heretofore been granted under the option plans also described
in  Schedule  3.3(a),   there  are  no  existing   options,   warrants,   calls,
subscriptions, convertible

- --------------------------------------------------------------------------------
                                                                          Page 7
<PAGE>
securities, or other rights, agreements or commitments which obligate the Seller
to issue, transfer or sell any shares of capital stock or other equity interests
of the Seller.

     (b) No  Subsidiary  has issued or granted  securities  convertible  into or
exchangeable  for interests in the Seller or in any Subsidiary and no Subsidiary
is a party  to any  outstanding  commitment  of any  kind  relating  to,  or any
presently effective agreement or understanding with respect to, interests in the
Seller or in any Subsidiary, whether issued or unissued.

     (c) Except for its interests in the Subsidiaries, none of the Seller or any
of its  Subsidiaries  owns  directly  or  indirectly  any  material  interest or
investment  (whether  equity  or debt) in any  corporation,  partnership,  joint
business venture,  trust or other legal entity (other than the list set forth on
Schedule 3.3(c), which is a list of all of the investments of the Seller and its
Subsidiaries).

     Section 3.4 NO  CONFLICTS;  NO  DEFAULTS;  REQUIRED  FILINGS AND  CONSENTS.
Neither the  execution  and  delivery by the Seller of this  Agreement,  nor the
consummation by the Seller of the transactions contemplated hereby in accordance
with the terms hereof, will:

     (a)  conflict  with or result in a breach of any  provisions  of the Seller
Articles or By-laws of the Seller;

     (b) result in a breach or violation of, a default under,  or the triggering
of any payment or other  obligation  pursuant to, or accelerate  vesting or have
any other consequence  under, any Seller or Subsidiary stock option plan, option
plan or  similar  compensation  plan or any grant or award made under any of the
foregoing, except for the accelerated vesting of stock options granted under the
Company's  existing  stock option  plans,  which options and plans are listed on
Schedule 3.3(a);

     (c) violate or conflict  with any  statute,  regulation,  judgment,  order,
writ,  decree  or  injunction  applicable  to  the  Seller  or  to  any  of  its
Subsidiaries;

     (d) except as disclosed  in Schedule  3.4(d),  violate or conflict  with or
result in a breach of any  provision  of, or  constitute a default (or any event
which,  with notice or lapse of time or both, would constitute a default) under,
or result in the termination or in a right of termination or cancellation of, or
accelerate  the  performance  required by, or result in the creation of any Lien
upon any of the properties of the Seller or of any of its Subsidiaries under, or
result in being declared void,  voidable or without further binding effect,  any
of the terms,  conditions or provisions of any note, bond, mortgage,  indenture,
deed or any franchise,  license,  permit,  lease,  contract,  agreement or other
instrument,  commitment  or  obligation  to  which  the  Seller  or  any  of its
Subsidiaries  is a party,  or by which the Seller or any of its  Subsidiaries or
any of their properties is bound or affected,  except as would not, individually
or in the  aggregate,  reasonably  be expected  to result in a Material  Adverse
Effect; or

     (e) require any  consent,  approval or  authorization  of, or  declaration,
filing or registration with, any Government  Authority or private  organization,
other than any filings  required  under the  Securities  Act of 1933, as amended
(the  "Securities  Act"),  the Securities  Exchange Act of 1934, as amended (the
"Exchange   Act"),   state  securities  laws  ("Blue  Sky  Laws")  or  the  AMEX
(collectively, the "Filings").

     Section 3.5 SEC MATTERS AND  ABSENCE OF  UNDISCLOSED  LIABILITIES.  (a) The
Seller has  delivered or made  available to Buyer the Seller's  Annual Report on
Form 10-K for the fiscal  year ended June 30,  1998 filed by the Seller with the
Securities and Exchange Commission

- --------------------------------------------------------------------------------
                                                                          Page 8
<PAGE>
("SEC") and all exhibits,  amendments  and  supplements  thereto,  including all
documents incorporated by reference therein (collectively, the "Form 10-K"), and
each registration  statement,  report, proxy statement or information  statement
and all  exhibits  thereto  prepared  by or relating to the Seller for the three
years prior to the date of this Agreement,  each in the form (including exhibits
and any  amendments  thereto)  filed  with  the SEC  (collectively  the  "Seller
Reports").  The Seller  Reports  were filed with the SEC in a timely  manner and
constitute all forms,  reports and documents  required to be filed by the Seller
under the  Securities  Act and the  Exchange  Act and the rules and  regulations
promulgated  thereunder (the "Securities  Laws").  As of their respective dates,
the Seller  Reports (i)  complied as to form in all material  respects  with the
applicable  requirements  of the  Securities  Laws and (ii) did not  contain any
untrue statement of a material fact or omit to state a material fact required to
be stated therein or necessary to make the statements made therein, in the light
of the circumstances under which they were made, not misleading. To the Seller's
knowledge, there is no unresolved violation asserted by any Government Authority
with respect to any of the Seller Reports.

     (b) Each of the balance sheets  (including the related notes and schedules)
included in or  incorporated  by reference  into the Form 10-K and each Exchange
Act report filed  between the date such annual report was filed with the SEC and
the Closing  Date (the Form 10-K and such  reports  collectively,  the  "Current
Reports") fairly and accurately  present the consolidated  financial position of
the Seller and its  Subsidiaries  as of its date and each of the  statements  of
operations,  shareholders'  equity  (deficit)  and  cash  flows  included  in or
incorporated by reference into the Current Reports  (including any related notes
and  schedules)  fairly  and  accurately  present  the  consolidated  results of
operations,  retained  earnings or cash flows, as the case may be, of the Seller
and its Subsidiaries for the period covered thereby,  in each case in accordance
with United States generally accepted accounting principles consistently applied
during the periods  involved  ("GAAP") and in  accordance  with  Regulation  S-X
promulgated by the SEC,  except as may be noted therein and except,  in the case
of the unaudited  statements,  for normal recurring  year-end  adjustments which
would not, individually or in the aggregate, reasonably be expected to result in
a Material  Adverse  Effect.  All such balance sheets and statements are free of
material  errors,  omissions and  misstatements.  None of the receivables of the
Seller and its Subsidiaries are materially overstated, and no payables and other
liabilities of the Seller and its  Subsidiaries are materially  understated,  on
any such balance sheet or statement.

     (c) Except as and to the extent set forth in the Current  Reports or in any
Schedule  hereto,  to the Seller's  knowledge,  none of the Seller or any of its
Subsidiaries has any material Liabilities,  nor do there exist any circumstances
that would,  individually or in the aggregate,  reasonably be expected to result
in a Material Adverse Effect.

     Section 3.6 LITIGATION; COMPLIANCE WITH LAW. (a) Schedule 3.6(a) sets forth
a list and a brief  description of all pending  Actions  involving the Seller or
any of its  Subsidiaries  of which the  Seller or any of its  Subsidiaries  have
notice,  in which the amount of damages  prayed for in any complaint or pleading
exceeds $10,000 or which is reasonably likely to result in damages of $10,000 or
more.

     (b) Except as set forth on Schedule  3.6(a),  there are no Actions  pending
or, to the knowledge of the Seller threatened,  against the Seller or any of its
Subsidiaries  (or any  Seller  Plan),  or any  property  (including  proprietary
rights) of the Seller or any of its  Subsidiaries in any court or other forum or
before any arbitrator of any kind or before or by any Governmental  Authority of
which the Seller or any of its Subsidiaries have notice, in which the amount of

- --------------------------------------------------------------------------------
                                                                          Page 9
<PAGE>
damages  prayed for in any  complaint  or pleading  exceeds  $10,000 or which is
reasonably likely to result in damages of $10,000 or more.

     (c) To the  knowledge  of the  Seller,  none  of the  Seller  or any of its
Subsidiaries is in material violation of any statute, rule,  regulation,  order,
writ,  decree or  injunction  of any  Government  Authority  or any body  having
jurisdiction  over them or any of their respective  properties.  Schedule 3.6(c)
sets forth all such violations known to the Seller or its Subsidiaries.

     Section 3.7 ABSENCE OF CERTAIN  CHANGES OR EVENTS.  Except as  disclosed in
Schedule 3.7 or in any other Schedule hereto, since July 1, 1998, the Seller and
each of its  Subsidiaries has conducted its business only in the ordinary course
of such business,  and there has not been (a) any change,  circumstance or event
that had or that could reasonably be expected to have a Material Adverse Effect,
or (b) any change in the Seller's accounting  principles,  practices or methods,
except as required by changes in GAAP.

     Section 3.8 TAX MATTERS . (a) The Seller and each of its  Subsidiaries  has
timely filed with the appropriate  taxing  authority all Tax Returns required to
be filed by it or has timely requested  extensions and any such request has been
granted and has not  expired.  Each such Tax Return is complete  and accurate in
all  material  respects  and all  information  shown  thereon  is correct in all
material respects.  All Taxes required to have been paid by the Seller or any of
its  Subsidiaries  have been paid when due,  except for Taxes  contested in good
faith and for which  adequate  reserves  as required by GAAP have been taken and
which are listed on  Schedule  3.8(a).  The Seller and each of its  Subsidiaries
have properly accrued its liability for all Taxes for periods  subsequent to the
periods  covered by such Tax Returns as required by GAAP.  None of the Seller or
any of its  Subsidiaries  has executed or filed with the IRS or any other taxing
authority  any agreement  now in effect  extending the period for  assessment or
collection  of any Tax.  Except as set  forth on  Schedule  3.8(a),  none of the
Seller or any of its Subsidiaries is a party to any pending action or proceeding
by any taxing  authority  for  assessment or collection of any Tax, and no claim
for assessment or collection of any Tax has been asserted  against it. Except as
set forth on  Schedule  3.8(a),  no claim has been  made by any  authority  in a
jurisdiction  where  the  Seller  or any of its  Subsidiaries  does not file Tax
Returns  that  it is or  may  be  subject  to  taxation  or  reporting  in  that
jurisdiction. There is no dispute or claim concerning any information, reporting
or tax  liability  of the Seller or of any of its  Subsidiaries,  (i) claimed or
raised by any taxing  authority in writing or (ii) as to which the Seller or any
of its  Subsidiaries  has  knowledge.  Except as set forth on  Schedule  3.8(a),
neither the Seller nor any of its  Subsidiaries  has had its tax returns audited
by any Government Authority within the last four years.

     (b) No amount or other  entitlement that could be received (whether in cash
or property or the vesting of property)  as a result of any of the  transactions
contemplated  hereby by any Employee of the Seller or of any of its Subsidiaries
or of any of their  Affiliates who is a "disqualified  individual" (as such term
is  defined  in  proposed  Treasury   Regulation  Section  1.28OG-1)  under  any
employment,  severance or termination agreement,  other compensation arrangement
or plan  currently  in effect  would be  characterized  as an "excess  parachute
payment" (as such term is defined in Section 280G(b)(2) of the Code).

     Section 3.9 COMPLIANCE WITH AGREEMENTS. (a) Neither the Seller
nor any of the Subsidiaries is in default under or in violation of any provision
of its  articles  of  incorporation  or  by-laws or any  similar  organizational
document.

- --------------------------------------------------------------------------------
                                                                         Page 10
<PAGE>
     (b) Each of the Seller and its Subsidiaries has filed all material reports,
registrations,  documents  and  statements,  together  with any  amendments  and
supporting materials required with respect thereto, that it was required to file
with  any  Government  Authority  and all  other  material  reports,  documents,
materials  and  statements  required to be filed by it, and has paid all fees or
assessments  due and payable in  connection  therewith.  Except as  disclosed on
Schedule  3.8(a) or 3.9(b),  there is no  unresolved  violation  asserted by any
Government Authority of which the Seller or any of its Subsidiaries has received
notice.

     (c) Neither the Seller nor any of the  Subsidiaries is in default,  and, to
the Seller's  knowledge,  no event has occurred which, with the giving of notice
or the  lapse of time or both,  would  constitute  a  default,  in any  material
respect, under any Commitment to which the Seller or any of its Subsidiaries are
bound,  whether as a party or otherwise or in respect of any payment obligations
thereunder.  Except as set forth in Schedule 3.9(c),  neither the Seller nor any
of its  Subsidiaries is a party to any joint venture or partnership  agreements.
For purposes of this Section 3.9(c),  license agreements,  franchise  agreements
and group services  arrangements with purchasers of adjusting services shall not
be  deemed  to be joint  venture  or  partnership  agreements.  To the  Seller's
knowledge,  there is no  condition  with  respect  to the  Seller  or any of its
Subsidiaries  that,  individually  or in  the  aggregate,  could  reasonably  be
expected to result in a Material Adverse Effect.

     (d) The Seller has delivered to Buyer the Seller's  most current  directory
of its franchisees and licensees (the  "Directory").  Schedule 3.9(d) sets forth
all additions and deletions of franchisees or licensees  between the date of the
Directory and the date of this Agreement.  The franchise and license  agreements
listed in the  Directory,  as  supplemented  by  Schedule  3.9(d),  sets forth a
complete and accurate list of all material agreements to which the Seller or any
Subsidiary  is a party as of the date  hereof  which are not listed in any other
Schedule hereto. Each agreement with the parties,  and for the geographic areas,
listed in the  Directory  (as modified by Schedule  3.9(d)) and each  additional
agreement  listed on Schedule 3.9(d) is in full force and effect and no payments
thereunder,  if any, are  delinquent,  no notice of default  thereunder has been
sent or received by the Seller or any of the Subsidiaries,  and, to the Seller's
knowledge,  no event has occurred  which,  with notice or lapse of time or both,
would  constitute  such a default,  except for any such  defaults or events that
would not, individually or in the aggregate, have a Material Adverse Effect.

     (e) Schedule 3.9(e) sets forth a complete and accurate list of all material
agreements  and  written  policies of the Seller or any of its  Subsidiaries  in
effect on the date hereof relating to transactions with Affiliates and potential
conflicts of interest.  Each agreement or policy listed on Schedule 3.9(e) is in
full force and effect,  and the  Seller,  each of the  Subsidiaries  and, to the
Seller's  knowledge,  the other parties  thereto,  are in  compliance  with such
agreements  or policies.  Solely for purposes of this Section  3.9(e),  material
agreements shall mean agreements that involve an expense to the Seller or any of
its Subsidiaries of over $5,000 per month or $25,000 in the aggregate.

     Section 3.10  FINANCIAL  RECORDS;  SELLER  ARTICLES AND BY-LAWS;  CORPORATE
RECORDS.  (a) The books of account and other financial records of the Seller and
of each of the Subsidiaries are true and complete in all material respects, have
been  maintained in accordance  with GAAP, and are  accurately  reflected in all
material respects in the financial statements included in the Seller Reports.

     (b) The Seller has  delivered or made  available to Buyer true and complete
copies of the Seller Articles and the By-laws of the Seller, as amended to date,
and the charter,

- --------------------------------------------------------------------------------
                                                                         Page 11
<PAGE>
by-laws, organizational documents and joint venture agreements of the Seller and
each of its  Subsidiaries,  and all  amendments  thereto.  For  purposes of this
Section 3.10(b),  license  agreements,  franchise  agreements and group services
arrangements with the purchasers of adjusting services shall not be deemed to be
joint venture agreements. All such documents are listed in Schedule 3.10(b).

     (c) The  corporate  minute books and other  records of  proceedings  of the
Seller and of its  Subsidiaries  contain  accurate  records of all  meetings and
consents of the equity holders, directors and other governing bodies thereof and
accurately  reflect in all material  respects all other corporate  action of the
directors and  shareholders  and any committees of the board of directors of the
Seller and its Subsidiaries.

     Section 3.11 TITLE TO ASSETS;  LIENS.  The Seller or a Subsidiary  has good
and marketable title (insurable and indefeasible fee simple title in the case of
owned Real Property),  to all of their respective property,  equipment and other
assets,  including those reflected as owned in the Seller Reports or on Schedule
3.11 (the "Seller Property"),  and such assets are free and clear of any and all
mortgages, liens, security interests,  charges, encumbrances or title defects of
any nature whatsoever other than Permitted Liens, except for any lease of office
equipment  made in the  ordinary  course of business of the Seller or any of its
Subsidiaries  requiring  payments of less than $10,000  annually.  Schedule 3.11
contains a complete and  accurate  list of each parcel of Real  Property  owned,
leased or used by the Seller or any  Subsidiary  in the conduct of its business.
The Seller has provided Buyer with a complete and accurate legal  description of
each  parcel  of Real  Property  owned,  leased  or used  by the  Seller  or any
Subsidiary  in  the  conduct  of  its  business  and  a  complete  and  accurate
description  of the  Permitted  Liens.  There  are no  pending  or,  to the best
knowledge  of the Seller,  threatened  zoning,  condemnation  or eminent  domain
proceedings,  building,  utility or other  moratoria,  or  injunctions  or court
orders which would materially effect such continued  operation.  The current use
of the owned Real Property is permissible  and in material  compliance  with all
applicable zoning ordinances and other regulations of any Government Authority.

     Section  3.12  ENVIRONMENTAL  MATTERS.  (a) The  Seller's  and  each of its
Subsidiaries  ownership,  operation and use of its respective property have been
and currently are in  compliance  in all material  respects with all  applicable
Environmental Laws.

     (b) No Environmental Claim with respect to the operations or the businesses
of the Seller or of its Subsidiaries,  or with respect to any Real Property, has
been asserted or, to the Seller's  knowledge,  threatened,  and, to the Seller's
knowledge,  no  circumstances  exist  with  respect  to the Seller or any of its
Subsidiaries or any Real Property that would reasonably be expected to result in
any Environmental Claim being asserted, in any such case, against (i) the Seller
or  any of its  Subsidiaries,  or  (ii)  any  Person  whose  liability  for  any
Environmental  Claims  the  Seller  or any of its  Subsidiaries  has or may have
retained or assumed either contractually or by operation of law.

     (c) (i) None of the Seller nor any of the Subsidiaries has been notified or
has  reason  to  anticipate  being  notified  of  potential   responsibility  in
connection  with any site that has been  placed on, or proposed to be placed on,
the  National  Priorities  List or its  state  or  foreign  equivalent  pursuant
CERCLA.,  or analogous state or foreign laws, (ii) no Materials of Environmental
Concern are present on, in or under any Real Property, (iii) none of the Seller,
any  Subsidiary  or any tenant of any Real Property has released or arranged for
the  release  of any  Materials  of  Environmental  Concern  at or on  any  Real
Property,  (iv) no underground  storage tanks,  surface  disposal  areas,  pits,
ponds, lagoons or open trenches are present at any Real

- --------------------------------------------------------------------------------
                                                                         Page 12
<PAGE>
Property,  (v) no transformers,  capacitors or other equipment  containing fluid
with more than 50 parts per million polychlorinated biphenyls are present at, on
or under any Real Property,  except for any such  transformers,  capacitation or
other  equipment  owned  by any  utility  company,  and  (vi)  to  the  Seller's
knowledge, no employee, agent, contractor, subcontractor or tenant of the Seller
or of any of the  Subsidiaries is now or has in the past been exposed to friable
asbestos or  asbestos-containing  material at any Real  Property  whether now or
previously owned or occupied by the Seller or any of its Subsidiaries.

     Section 3.13 EMPLOYEES AND BENEFIT PLANS. (a) Schedule 3.13(a) sets forth a
complete and accurate list of all  employment  agreements  with Employees of the
Seller or of any of its  Subsidiaries.  Except for the Employees who are parties
to such employment agreements, all of the Employees of the Seller and of each of
its  Subsidiaries  are employed in an at-will status (except for restrictions or
limitations  on  the  at-will  status  of  such  employees  imposed  by  general
principles of law or equity).

     (b) Schedule 3.13(b) sets forth a complete and accurate list of each of the
Seller  Plans.  Since July 1, 1998,  there has been no  adoption,  modification,
amendment  or  alteration  of  any  Seller  Plan  by  the  Seller  or any of its
Subsidiaries.  All Seller  Plans,  including  any such plan that is an "employee
benefit  plan" as defined in Section 3(3) of ERISA,  are in  compliance,  in all
material respects,  with all applicable requirements of law, including ERISA and
the Code, and neither the Seller nor any of its Subsidiaries has any liabilities
or obligations with respect to any Seller Plan,  whether accrued,  contingent or
otherwise  (other than  obligations to make  contributions  and pay benefits and
administrative  costs  incurred in the  ordinary  course that are accrued in the
balance  sheet  included  in the Form 10-K or, as to such  obligations  incurred
after June 30,  1998,  that do not,  individually  or in the  aggregate,  exceed
$10,000 annually).

     Section 3.14 LABOR MATTERS. Except as disclosed in Schedule 3.14, there are
no  pending  or, to the  knowledge  of the  Seller,  threatened  Actions or work
stoppages  relating  to  any  Employee.  Neither  the  Seller  nor  any  of  its
Subsidiaries is a party to any collective  bargaining  agreement with respect to
employees,  and, to the knowledge of the Seller,  there are no activities of any
labor union  seeking to represent or organize the employees of the Seller or any
of its  Subsidiaries.  No unfair labor practice or labor  arbitration,  or race,
sex, age, disability or other  discrimination  complaint is pending,  nor is any
such complaint, to the knowledge of the Seller, threatened against the Seller or
any of its  Subsidiaries  before  the  National  Labor  Relations  Board,  Equal
Employment Opportunity Commission, Department of Labor or any other Governmental
Authority,  and no grievance is pending, nor is any grievance,  to the knowledge
of the Seller,  threatened  against the Seller or any of its  Subsidiaries.  The
Seller and its Subsidiaries are in compliance in all material  respects with all
applicable  federal,  state and local laws  relating  to  employment,  including
without limitation, the provisions thereof relating to wages, non-discriminatory
hiring and employment practices,  collective  bargaining,  and payment of Social
Security and Unemployment  Compensation  taxes or similar taxes, and neither the
Seller nor any of its Subsidiaries is liable for any arrears of wages or subject
to any  liabilities or penalties for failure to comply with any of the foregoing
laws.

     Section 3.15 PROPRIETARY  RIGHTS. The Seller has provided Buyer with copies
of all relevant materials  pertaining to (a) the registration of all trademarks,
service  marks  or  trade  names,  and all  pending  applications  for any  such
registration, (b) the registration of all patents and copyrights and all pending
applications  therefor,  and (c) all other  trademarks,  service  marks or trade
names,  whether  or not  registered  (the  items  in  clauses  (a),  (b) and (c)
collectively, the

- --------------------------------------------------------------------------------
                                                                         Page 13
<PAGE>
"Proprietary  Rights"),  that  are  owned  or used by the  Seller  or any of its
Subsidiaries.  To the knowledge of the Seller, the use of any of the Proprietary
Rights  by the  Seller  or any of its  Subsidiaries  has not  infringed,  is not
infringing  upon,  and is not  otherwise  violating  the rights of any Person or
other entity in or to such Proprietary Rights or the asserted Proprietary Rights
of  others.  No  notices  have  been  received  by  the  Seller  or  any  of its
Subsidiaries that the use of the Proprietary  Rights by the Seller or any of its
Subsidiaries  infringes  upon or otherwise  materially  violates any rights of a
person or other  entity  in or to such  Proprietary  Rights  or the  proprietary
rights of others.  Except as disclosed in Schedule 3.15, to the knowledge of the
Seller, no person or other entity is infringing on the Proprietary  Rights owned
by the Seller or any of its Subsidiaries.

     Section 3.16 INSURANCE.  The Seller maintains  insurance  policies covering
the assets,  business,  equipment,  properties,  operations and Employees of the
Seller and of each of its Subsidiaries (collectively,  the "Insurance Policies")
which are of a type and in amounts  customarily  carried  by Persons  similar in
size to the Seller and its Subsidiaries  conducting  businesses similar to those
of the  Seller  and its  Subsidiaries.  Schedule  3.16 sets  forth a list of all
insurance  coverages  or  policies  currently  maintained  by the  Seller or its
Subsidiaries.  All such  coverages or policies shall be maintained in full force
and effect until the Closing. There is no material claim by the Seller or by any
of its  Subsidiaries  pending  under any of the  Insurance  Policies as to which
coverage has been  questioned,  denied or disputed by the  underwriters  of such
policies.

     Section 3.17 YEAR 2000  COMPLIANCE.  Schedule 3.17  describes the year 2000
computer problem  compliance efforts of the Seller and its Subsidiaries and sets
forth the current status of such efforts.

     Section  3.18  PROXY  STATEMENT.   The  Proxy  Statement  and  all  of  the
information  included  or  incorporated  by  reference  therein  (other than any
information  supplied or to be supplied by Buyer for inclusion or  incorporation
by  reference  therein)  will not, as of the date such Proxy  Statement is first
made  available  to the  Shareholders  and as of the time of the  meeting of the
Shareholders in connection with the transactions  contemplated  hereby,  contain
any untrue  statement  of a  material  fact or omit to state any  material  fact
required  to be stated  therein  or  necessary  in order to make the  statements
therein,  in  light  of  the  circumstances  under  which  they  are  made,  not
misleading.  The Proxy Statement will comply as to form in all material respects
with  the  provisions  of  the  Exchange  Act  and  the  rules  and  regulations
promulgated by the SEC thereunder.

     Section 3.19 FRANCHISE  MATTERS.  (a) The Seller and its Subsidiaries  have
obtained  and  maintain  valid  and  effective  registrations  in each and every
jurisdiction wherein registration is required in connection with the offering or
sale of franchises,  business  opportunities or similar arrangements of the type
offered  by the  Seller  and  its  Subsidiaries.  The  Seller  and  each  of its
Subsidiaries  are and have  been in  material  compliance  with  all  applicable
federal and state franchise laws and have no knowledge of any circumstance  that
may prevent or interfere with such compliance in the future.

     (b) The Seller and its  Subsidiaries  have  delivered or made  available to
Buyer,  the  Seller's  Uniform  Franchise  Offering  Circular  ("UFOC")  and all
exhibits, amendments and supplements thereto and each registration statement and
all  exhibits  thereto  filed  with  any  state  franchise   authority   ("State
Registrations").  The UFOC and State  Registrations (i) comply as to form and in
all material respects with the applicable  requirements of all federal and state
laws, and (ii) do not contain any untrue statement of a material fact or omit to
state a material fact

- --------------------------------------------------------------------------------
                                                                         Page 14
<PAGE>
required to be stated  therein or necessary to make the statements  therein,  in
light of the circumstances under which they were made, not misleading.

     (c) Other than  routine  claims in the  ordinary  course of business of the
Seller or any of its Subsidiaries that the Seller  reasonably  believes will not
result in the incurrence of liability of $20,000 or more, neither the Seller nor
any of its Subsidiaries has received any claims, deficiency notices, complaints,
orders,  notice of  violation  or threat of legal  action from any  Governmental
Authority or by or on behalf of any Person with respect to the offering and sale
of franchises or licenses or the operation of its franchise or license system.

     (d) The  franchise  or  license  agreement  with each  party  listed in the
Directory,  as updated by Schedule  3.9(d),  is in  compliance,  in all material
respects, with all applicable laws, ordinances,  rules and regulations and is in
full force and effect,  and no event has occurred which, with notice or lapse of
time or both,  would  constitute a material  default under any such agreement by
the Seller or any of its Subsidiaries or, to the knowledge of the Seller, by any
other party thereto, except as are not, individually or in the aggregate, likely
to have a Material Adverse Effect.

     (e) Except as set forth on Schedule 3.19(e),  neither the Seller nor any of
its  Subsidiaries  is a party to any Action by,  against or involving any of its
current or former  franchisees  or  licensees.  Except as set forth on  Schedule
3.19(e),  the  Seller  has not  been  threatened  with any  litigation  or other
proceeding  by any current or former  franchisee or licensee and is not aware of
any facts or circumstances that might reasonably be expected to give rise to any
such  threat,  litigation  or  other  proceeding,   other  than  matters  which,
individually or in the aggregate,  are not reasonably  likely to have a Material
Adverse  Effect.  The Seller's  relationship  with each of its  franchisees  and
licensees  is  defined  by a  franchise  or license  agreement,  as  applicable,
substantially in the form heretofore furnished to Buyer, between the Seller or a
Subsidiary and such  franchisee or licensee,  as applicable.  Neither the Seller
nor any of its Subsidiaries, nor, to the knowledge of the Seller, any franchisee
or  licensee  is  currently  in  default  in  any  material  respect  of  any of
its/his/her  obligations  under any such franchise or license agreement and each
such  agreement  complies in all material  respects with all federal,  state and
other  franchise  and  license  or  other  laws  promulgated  by any  Government
Authority,   and  all  rules  and  regulations   which  are  applicable  to  the
relationship between the Seller and any of its franchisees and licensees, except
for any such defaults and incidents of noncompliance  which,  individually or in
the aggregate,  have not had, and are not reasonably  likely to have, a Material
Adverse  Effect.  The Seller has no knowledge  of any  proposed or  contemplated
termination, revision or amendment of any such agreement or any material adverse
change in the  relationship  between the Seller and any of its  Subsidiaries and
any of its  franchisees  or  licensees,  other  than the  normal  expiration  of
franchise or license agreements in accordance with their terms.

     Section 3.20 GOVERNMENT APPROVALS; COMPLIANCE WITH LAWS AND ORDERS.

     (a)  The  Seller  and  each  of its  Subsidiaries  has  obtained  from  the
appropriate Government Authority which is charged with regulating or supervising
any  business  conducted by the Seller or any of its  Subsidiaries  all permits,
variances, exemptions, orders, approvals, certificates of authority and licenses
necessary  for the conduct of its business and  operations  as and to the extent
currently  conducted (the "Seller Permits"),  which Seller Permits are valid and
remain  in full  force  and  effect.  The  Seller  and its  Subsidiaries  are in
compliance in all material respects with the terms of all such Seller Permits.

     (b) Except as set forth on Schedule 3.20(b),  neither the Seller nor any of
its Subsidiaries  has received notice of or, to the knowledge of the Seller,  is
subject to any Action,

- --------------------------------------------------------------------------------
                                                                         Page 15
<PAGE>
order or any complaint,  proceeding or investigation of any Government Authority
which is charged with  regulating or supervising  any business  conducted by the
Seller or any of its Subsidiaries, which is pending or threatened, which affects
or which could affect the effectiveness or validity of any such Seller Permit or
which could impair the renewal  thereof or which is likely to result in any such
Action,  agreement,  consent  decree or order or in any fine,  penalty  or other
liability in excess of $20,000 or the forfeiture of the certificate of authority
of the Seller or any of its  Subsidiaries.  As of the date  hereof,  neither the
Seller  nor  any of its  Subsidiaries  is a  party  or  subject  to any  Action,
agreement,  consent decree or order, or other understanding or arrangement with,
or any directive of, any Government Authority that is charged with regulating or
supervising  any  business  conducted  by the Seller or any of its  Subsidiaries
which imposes any material  restrictions on or otherwise affects in any material
way the conduct of the business of the Seller and its Subsidiaries, as currently
conducted (taken as a whole).

     Section 3.21 TAKEOVER STATUTES.  No "fair price,"  "moratorium,"  "business
combination,"  "control share  acquisition"  or other  anti-takeover  statute or
similar  statute or  regulation  enacted by the State of Arizona  applies to the
transactions  contemplated  by this  Agreement.  All actions  have been taken to
ensure  that no statute or  regulation  of the State of Arizona,  including  the
"business  combination  act,"  limits  Buyer's  ability  to  engage  in  further
transactions with the Sellers and its Subsidiaries.

     Section 3.22 BROKERS AND FINDERS.  No agent,  broker,  investment banker or
other Person,  including any of the foregoing that is an Affiliate of the Seller
or any of its  Subsidiaries,  is or will be entitled to any broker's or finder's
fee or any other  commission  or similar fee agreed to or arranged by the Seller
in  connection  with  this  Agreement  or any of the  transactions  contemplated
hereby.

     Section 3.23 KNOWLEDGE DEFINED. As used herein, the phrase "to the Seller's
knowledge" (or words of similar  import) means the knowledge,  after  reasonable
inquiry,  of any of the  officers  or  inside  directors  of the  Seller  or its
Subsidiaries.

                                    ARTICLE 4

                     REPRESENTATIONS AND WARRANTIES OF BUYER

     Buyer hereby represents and warrants to the Seller as follows:

     Section 4.1 ORGANIZATION. Buyer is a corporation duly incorporated, validly
existing and in good  standing  under the laws of Ohio.  Buyer has all requisite
corporate power and authority to own, operate, lease and encumber its properties
and carry on its business as now conducted, and to enter into this Agreement and
to perform its obligations hereunder.  Buyer is a wholly-owned subsidiary of The
Progressive Corporation, an Ohio corporation.

     Section 4.2 DUE AUTHORIZATION.  The execution,  delivery and performance of
this  Agreement  and of  all  of the  documents  and  instruments  delivered  in
connection  herewith  by Buyer  has  been  duly and  validly  authorized  by all
necessary  corporate  action on the part of Buyer.  This Agreement has been duly
executed and  delivered  on behalf of Buyer.  This  Agreement  is, and the other
documents and  instruments  required hereby will be, when executed and delivered
by Buyer, the valid and binding obligations of Buyer,  enforceable against Buyer
in  accordance  with  their  respective  terms,   subject  only  to  bankruptcy,
insolvency,  reorganization,  moratorium  or similar  laws at the time in effect
affecting the enforceability or right of creditors

- --------------------------------------------------------------------------------
                                                                         Page 16
<PAGE>
generally  and to  general  equitable  principles  which  may limit the right to
obtain equitable remedies.

     Section 4.3 CONFLICTING AGREEMENTS AND OTHER MATTERS. Neither the execution
and delivery of this Agreement nor the  performance by Buyer of its  obligations
hereunder  will conflict  with,  result in a breach of the terms,  conditions or
provisions  of,  constitute  a  default  under,  result in the  creation  of any
mortgage,  security interest,  encumbrance,  lien or of any kind upon any of the
properties or assets of Buyer  pursuant to, or require any consent,  approval or
other  action  by or any  notice  to or  filing  with any  Government  Authority
pursuant to, the organizational documents of Buyer or any agreement, instrument,
order,  judgment,  decree,  statute,  law,  rule or regulation by which Buyer is
bound,  except for any filings required by Sections 13(d) and 16 of the Exchange
Act.

     Section 4.4 PRIVATE  PLACEMENT.  (a) Buyer  acknowledges that the Seller is
relying on exemptions from the  registration  requirements of the Securities Act
and on applicable state statutes and  regulations.  Buyer hereby affirms that it
is an  "accredited  investor" as defined in Regulation D promulgated  by the SEC
under the Securities Act.

     (b) Buyer (i) can bear the  economic  risk of the  purchase  of the Shares,
including the total loss of Buyer's investment;  and (ii) has such knowledge and
experience in business and financial  matters as to be capable of evaluating the
merits and risks of an investment in the Shares.

     (c) Buyer warrants that any financial  information  relating to Buyer which
is provided  herewith by Buyer,  or is  subsequently  submitted  by Buyer at the
request of the  Seller,  does or will  fairly  and  accurately  reflect  Buyer's
financial  condition as of the date thereof with respect to which Buyer does not
anticipate any material adverse change.

     (d) Buyer has been provided the  opportunity  to ask questions with respect
to the business, operations and financial condition of the Seller, and the terms
and conditions of the purchase of the Shares.

     (e) Buyer  understands  that the Shares have not been registered  under the
Securities  Act, or the securities  laws of any state and are subject to certain
restrictions on transfer.

     (f) Buyer  acknowledges  that the Shares being  acquired are being acquired
for Buyer's own account without a view to public distribution or resale and that
Buyer  has no  contract,  undertaking,  agreement,  or  arrangement  to  sell or
otherwise  transfer or dispose of the Shares or any portion thereof to any other
person or entity.

     (g) Buyer agrees that Buyer will not sell or otherwise  transfer or dispose
of the  Shares or the  Common  Shares  underlying  the  Shares,  or any  portion
thereof,  unless  such  Shares  or  Common  Shares,  are  registered  under  the
Securities Act and any applicable  state securities laws or the Buyer obtains an
opinion of reputable  securities counsel that such Shares, or Common Shares, may
be sold in reliance on an exemption from such registration requirements.

     (h) Buyer  understands  that no federal or state agency  including the SEC,
the Arizona Corporation  Commission or the securities  commission or authorities
of any other  state has  approved  or  disapproved  the  Shares,  passed upon or
endorsed the merits of the offering or the adequacy of the  disclosure  given in
connection  with the offering,  or made any finding or  determination  as to the
fairness of the Shares for investment.

- --------------------------------------------------------------------------------
                                                                         Page 17
<PAGE>
     Section  4.5 PROXY  STATEMENT.  None of the  information  supplied or to be
supplied by Buyer for  inclusion  or  incorporation  by  reference  in the Proxy
Statement,  as of the date the Proxy Statement is mailed to the Shareholders and
as of the  time of the  meeting  of the  Shareholders  in  connection  with  the
transactions  contemplated  hereby,  will  contain  any  untrue  statement  of a
material fact or omit to state any material  fact required to be stated  therein
or  necessary  in  order  to  make  the  statements  therein,  in  light  of the
circumstances under which they are made, not misleading.

     Section 4.6  BROKERS OR FINDERS.  No agent,  broker,  investment  banker or
other firm or Person,  including  any of the  foregoing  that is an Affiliate of
Buyer,  is or will be  entitled to any  broker's  or  finder's  fee or any other
commission or similar fee agreed to or arranged by Buyer in connection with this
Agreement or any of the transactions contemplated hereby.

     Section 4.7 VIOLATIONS. To the knowledge of Buyer, Buyer is not in material
violation of any statute, rule, regulation, order, writ, decree or injunction of
any Government  Authority or any body having  jurisdiction  over Buyer or any of
its properties.

     Section 4.8 LABOR  MATTERS.  Except as set forth on Schedule 4.8, there are
no present or, to the knowledge of Buyer,  threatened  Actions or work stoppages
relating  to any  employee  of  Buyer.  Buyer is not a party  to any  collective
bargaining agreement with respect to employees,  and, to the knowledge of Buyer,
there are no  activities of any labor union seeking to represent or organize the
employees  of Buyer.  Except  as set  forth in  Schedule  4.8,  no unfair  labor
practice  or  labor  arbitration,   or  race,  sex,  age,  disability  or  other
discrimination complaint is pending, nor is any such complaint, to the knowledge
of Buyer,  threatened  against Buyer before the National Labor Relations  Board,
Equal  Employment  Opportunity  Commission,  Department  of Labor  or any  other
Governmental  Authority,  and no grievance is pending, nor is any grievance,  to
the knowledge of Buyer, threatened against Buyer. Buyer is in compliance, in all
material respects, with all applicable federal, state and local laws relating to
employment,  including without  limitation,  the provisions  thereof relating to
wages,   non-discriminatory   hiring  and   employment   practices,   collective
bargaining,  and payment of Social Security and Unemployment  Compensation taxes
or similar taxes, and Buyer is not liable for any arrears of wages or subject to
any  liabilities  or penalties  for failure to comply with any of the  foregoing
laws.

     Section 4.9 RIGHTS IN SOFTWARE.  To the knowledge of Buyer, the software to
be provided  by Buyer to the  Seller,  its  Subsidiaries,  and their  respective
licensees and franchisees, and the provision of such software to the Seller, its
Subsidiaries, and their respective licensees and franchisees, has not infringed,
is not infringing upon, and is not otherwise violating the proprietary rights of
any Person or other entity in or to such  software or the  asserted  proprietary
rights of others in such  software.  No notices have been received by Buyer that
the use of such software  infringes  upon or otherwise  materially  violates any
rights of a person or other  entity in or to such  software  or the  proprietary
rights  of  others.  To the  knowledge  of Buyer,  no person or other  entity is
infringing on the proprietary rights of Buyer in such software.

     Section 4.10 YEAR 2000  COMPLIANCE.  Schedule 4.10  describes the year 2000
computer  problem  compliance  efforts of Buyer  related to the  software  to be
provided  by  Buyer  to the  Seller,  its  Subsidiaries,  and  their  respective
licensees and franchisees, and sets forth the current status of such efforts.

- --------------------------------------------------------------------------------
                                                                         Page 18
<PAGE>
     Section 4.11 GOVERNMENT APPROVALS; COMPLIANCE WITH LAWS AND ORDERS.

     (a) Buyer has obtained from the appropriate  Government  Authority which is
charged with  regulating  or  supervising  any  business  conducted by Buyer all
permits, variances, exemptions, orders, approvals, certificates of authority and
licenses  necessary for the conduct of its business and operations as and to the
extent currently conducted (the "Buyer Permits"),  which Buyer Permits are valid
and remain in full force and  effect.  Buyer is in  compliance  in all  material
respects with the terms of all such Buyer Permits.

     (b) Buyer has not received  notice of or, to the knowledge of Buyer, is not
subject to any Action,  order or any complaint,  proceeding or  investigation of
any Government  Authority  which is charged with  regulating or supervising  any
business  conducted by Buyer,  which is pending or threatened,  which affects or
which could  affect the  effectiveness  or validity of any such Buyer  Permit or
which could impair the renewal  thereof or which is likely to result in any such
Action,  agreement,  consent  decree or order or in any fine,  penalty  or other
liability in excess of $20,000 or the forfeiture of the certificate of authority
of authority of Buyer. As of the date hereof, Buyer is not a party or subject to
any  Action,  agreement,  consent  decree or order,  or other  understanding  or
arrangement with, or any directive of, any Government  Authority that is charged
with  regulating or supervising  any business  conducted Buyer which imposes any
material restrictions on or otherwise affects in any material way the conduct of
the business of Buyer.

                                    ARTICLE 5

                       COVENANTS RELATING TO THE CLOSINGS

     Section 5.1 TAKING OF NECESSARY ACTION. (a) Each party hereto agrees to use
its  commercially  reasonable best efforts promptly to take or cause to be taken
all  action  and  promptly  to do or  cause  to be done  all  things  reasonably
necessary,  proper  or  advisable  under  applicable  laws  and  regulations  to
consummate and make effective the  transactions  contemplated by this Agreement,
subject to the terms and conditions of this Agreement.

     (b) As promptly as practicable  after the execution of this Agreement,  the
Seller  shall  prepare and file with the SEC a  preliminary  proxy  statement by
which the Shareholders will be asked to approve, in accordance with the rules of
the  AMEX  and any  applicable  laws,  the  issuance  and  sale to  Buyer of the
Purchased Shares.  The preliminary proxy statement,  as initially filed with the
SEC, as it may be amended and refiled  with the SEC,  and the  definitive  proxy
statement  filed with the SEC and mailed to the  Shareholders  (such  definitive
proxy  statement,  the  "Proxy  Statement"),  shall  be in  form  and  substance
reasonably  satisfactory  to Buyer.  The Seller shall respond to any comments of
the SEC, and mail the Proxy  Statement to the  Shareholders  and shall cause any
meeting of the Board of  Directors  or the  Shareholders  required to be held to
consider the approval of the issuance and sale to Buyer of the Purchased  Shares
and the transactions  contemplated  hereby at the earliest  practicable time. As
promptly as practicable after the date hereof, the Seller shall prepare and file
any other filings  required  under the Exchange Act, the  Securities  Act or any
other  federal,  state  or  local  laws  relating  to  this  Agreement  and  the
transactions  contemplated hereby, including any state takeover laws (the "Other
Filings").  The Seller will notify Buyer promptly of the receipt of any comments
from the SEC or its staff or any other governmental  official and of any request
by the SEC or its staff or any  other  government  official  for  amendments  or
supplements  to the  Proxy  Statement  or any  Other  Filing  or for  additional
information and will supply Buyer with copies of all correspondence  between the
Seller or any of its representatives,  on the one hand, and the SEC or its staff
or any other government  official,  on the other hand, with respect to the Proxy
Statement

- --------------------------------------------------------------------------------
                                                                         Page 19
<PAGE>
or any Other  Filing.  The Seller shall cause the Proxy  Statement and any Other
Filing to comply in all material  respects with all applicable  requirements  of
law. Buyer shall provide the Seller all  information  about Buyer required to be
included or incorporated by reference in the Proxy Statement or any Other Filing
and shall otherwise cooperate with the Seller in taking the actions described in
this Section 5.1(b). Whenever any event occurs which is required to be set forth
in an amendment or  supplement to the Proxy  Statement or any Other Filing,  the
Seller or Buyer,  as applicable,  shall promptly  inform the other party of such
occurrence and cooperate in the preparation and filing with the SEC or its staff
or any other government officials, or mailing to the Shareholders,  as required,
such  amendment or  supplement.  Subject to the  provisions  of Section 5.4, the
Proxy Statement shall include the  recommendation of the Board of Directors that
the  Shareholders  vote in  favor  of the  issuance  and  sale to  Buyer  of the
Purchased Shares pursuant to this Agreement.

     Section 5.2 PUBLIC ANNOUNCEMENT;  CONFIDENTIALITY.  (a) For as long as this
Agreement  is in effect,  neither  the Seller nor Buyer shall issue or cause the
publication of any press release or any other  announcement with respect to this
Agreement,  the Registration Rights Agreement, or the transactions  contemplated
hereby or thereby  without the consent of the other (which  consent shall not be
unreasonably  withheld or delayed),  except when, in the reasonable  judgment of
the Seller,  such  release or  announcement  is required  by  applicable  law or
pursuant to any listing  agreement  with,  or the rules or  regulations  of, any
securities exchange or any other regulatory requirement.

     (b)  Buyer  agrees  that all  information  provided  to Buyer or any of its
representatives pursuant to this Agreement shall be kept confidential, and Buyer
shall not disclose such  information  to any Persons  other than the  directors,
officers,   employees,   financial   advisors,   legal  advisors,   accountants,
consultants  and affiliates of Buyer who  reasonably  need to have access to the
confidential  information and who are advised of the confidential nature of such
information,  but the foregoing  obligation of Buyer shall not (i) relate to any
information that (A) is or becomes generally available other than as a result of
unauthorized  disclosure  by Buyer or by  Persons  to whom  Buyer  has made such
information available, (B) is or becomes available to Buyer on a nonconfidential
basis from a third party that is not, to Buyer's  knowledge,  bound by any other
confidentiality  agreement with the Seller, or (C) is independently developed or
already  known to Buyer  prior to  disclosure  by the Seller,  or (ii)  prohibit
disclosure of any information if required by law, rule, regulation,  court order
or other legal or governmental process.

     Section 5.3 CONDUCT OF BUSINESS.  Except as agreed to by Buyer,  during the
period from the date of this Agreement to the Closing Date: (i) the Seller will,
and will cause each of its  Subsidiaries  to,  conduct its business  only in the
ordinary course consistent with past practice, (ii) the Seller will not, and the
Seller will cause each of its Subsidiaries not to, take any action or enter into
any  material  transaction  other  than  in  the  ordinary  course  of  business
consistent  with past  practice,  and (iii) to the  extent  consistent  with the
foregoing,  the Seller will, and will cause each of its Subsidiaries to, use its
commercially  reasonable  best efforts to preserve  intact its current  business
organization and reputation, existing relationships with customers, franchisees,
licensees,  suppliers,  government officials,  regulatory authorities and others
having  business  dealings  with it or  regulatory  authority  over it and shall
comply in all material  respects  with all laws and orders of each  Governmental
Authority and regulatory authority having jurisdiction over it. Without limiting
the generality of the foregoing and except as otherwise  expressly  permitted in
this  Agreement,  prior to the Closing  Date,  the Seller will not, and will not
permit any of its Subsidiaries to, without the prior written consent of Buyer:

- --------------------------------------------------------------------------------
                                                                         Page 20
<PAGE>
     (a) (i) issue, deliver or sell, or authorize or enter into any agreement or
commitment to issue,  deliver or sell (y) any  additional  shares of its capital
stock of any class,  or any  securities  or rights which are  convertible  into,
exchangeable  for, or  evidencing  the right to subscribe  for any shares of its
capital stock, or any rights, warrants, options, calls, commitments or any other
agreements  to  purchase  or  acquire  any  shares of its  capital  stock or any
securities or rights convertible into, exchangeable for, or evidencing the right
to subscribe for, any shares of its capital stock,  or (z) any other  securities
of the  Seller  or any of its  Subsidiaries;  (ii)  split,  combine,  subdivide,
reclassify,  redeem, repurchase or otherwise acquire or take similar action with
respect to any shares of its  capital  stock,  or (iii)  declare,  set aside for
payment or pay any dividend,  or make any other  distribution  in respect of any
shares of its capital stock or other outstanding securities or make any payments
to  shareholders  in their  capacity as such,  other than in a manner and amount
consistent with prior business  practices and the  distribution  provided for in
Section 6.5 (e);

     (b) (i) create,  increase the benefits payable or accruing under, or modify
in any manner any Seller Plan or the compensation,  pension, welfare, medical or
fringe  benefits  of any of its  directors,  officers or  Employees,  except for
normal  increases  in the  ordinary  course  of  business  consistent  with past
practice  that,  in the  aggregate,  do not  result in a  material  increase  in
benefits or compensation expense to the Seller and its Subsidiaries,  taken as a
whole, or (ii) enter into any new, or amend any existing, employment, severance,
"golden parachute" or other similar agreement with any such director, officer or
Employee, except as may be approved in writing by Buyer;

     (c) make any acquisition, by means of merger, consolidation,  purchase of a
substantial  equity  interest in or a  substantial  portion of the assets of, or
otherwise,  of any business or  corporation,  partnership,  association or other
business organization or division thereof (except as herein contemplated);

     (d)  adopt any  amendments  to its  articles  of  incorporation,  bylaws or
similar  organizational  documents,  or alter  through  merger  with any entity,
liquidation, reorganization, restructuring or in any other fashion the corporate
structure  or  ownership  of the  Seller or of any  Subsidiaries,  or  encumber,
dispose of, sell or lease any material amount of the assets of the Seller or any
of its Subsidiaries except as herein authorized;

     (e) enter into any contract,  arrangement  or  understanding  requiring the
expenditure of greater than $50,000;

     (f) in the event that a claim is made for damages  during the period  prior
to the  Closing  Date,  which is  reasonably  likely to have a Material  Adverse
Effect, fail to promptly notify Buyer of the pendency of such claim; or

     (g) authorize, recommend, propose or announce an intention to do any of the
foregoing, or enter into any agreement,  contract or commitment to do any of the
foregoing.

     Section 5.4 ACQUISITION PROPOSAL. (a) Unless and until this Agreement shall
have been  terminated by either party in accordance  with Article 10, the Seller
shall  not,  nor  shall it  permit  any of its  Subsidiaries  to,  nor  shall it
authorize or permit any Employee,  investment  banker,  attorney,  accountant or
other advisor or  representative  of the Seller or any of its  Subsidiaries  to,
directly or indirectly:  (i) solicit,  initiate,  or encourage the submission of
any  proposal  or  offer  from  any  other  person  or  entity  relating  to any
Acquisition  Proposal;  (ii) cooperate with, or furnish or cause to be furnished
any non-public information concerning its business,  properties or assets or the
business, properties or assets of any of its Subsidiaries to,

- --------------------------------------------------------------------------------
                                                                         Page 21
<PAGE>
any other person or entity in connection  with any Acquisition  Proposal;  (iii)
participate in any  discussions  or  negotiations  regarding,  or take any other
action  to  facilitate  any  inquiries  or  the  making  of  any  proposal  that
constitutes,  or which may  reasonably  be expected to lead to, any  Acquisition
Proposal;  or (iv)  enter into any  agreement  or  understanding  with any other
Person  or  entity  with  the  intent  to  effect  any   Acquisition   Proposal.
Notwithstanding  the foregoing,  nothing contained in this Section 5.4 shall, on
or  after  the date of this  Agreement,  prohibit  the  Seller  or its  Board of
Directors,  to the extent required by its fiduciary  duties under applicable law
(based upon the advice of counsel  selected by the Seller),  from (1)  providing
information to, or participating in discussions or negotiations  with any Person
or entity that makes an  unsolicited  inquiry  with respect to the Seller if the
Board of Directors reasonably believes that such Person or entity may propose an
Acquisition  Proposal on terms that, for the  Shareholders,  are superior from a
financial point of view to the terms of the transactions  contemplated hereby (a
"Superior  Acquisition  Proposal"),  or (2) subject to Section 5.4(c),  entering
into an agreement with respect to a Superior  Acquisition Proposal after receipt
by Buyer of the notices required under Section 5.4(c).

     (b) The  Board of  Directors  shall  not,  except  in  compliance  with the
requirements of this Section 5.4: (i) withdraw or modify, or propose to withdraw
or modify,  in a manner  adverse to Buyer,  the Board of Directors'  approval or
recommendation  and support of this Agreement and the transactions  contemplated
hereby,  (ii)  approve or  recommend,  or propose to approve or  recommend,  any
Acquisition  Proposal,  (iii)  enter  into any  agreement  with  respect  to any
Acquisition  Proposal,  or (iv)  terminate  this  Agreement,  unless  the Seller
receives an unsolicited,  written,  bona fide  Acquisition  Proposal that is not
subject to any  material  contingency  relating to  financing,  and the Board of
Directors  determines in good faith (following  consultation with both financial
advisors and counsel  selected by the Seller with the prior  written  consent of
Buyer, provided that such consent shall not be unreasonably  withheld),  that in
order to comply with its fiduciary duties to the  Shareholders  under applicable
law,  it is  necessary  for the Board of  Directors  to  withdraw  or modify its
approval or recommendation  of this Agreement and the transactions  contemplated
hereby, approve or recommend such Acquisition Proposal,  enter into an agreement
with respect to such Acquisition Proposal, or terminate this Agreement.  Nothing
contained  in this  Section  5.4 shall  prohibit  the  Seller  from  taking  and
disclosing to the  Shareholders  a position  contemplated  by Rule 14d-9 or Rule
14e-2  promulgated  under the Exchange Act or from making any  disclosure to the
Shareholders, which, in the good faith judgment of the Board of Directors (based
on the advice of counsel) is required under applicable law.

     (c) The Seller shall notify Buyer orally  (within one Business  Day) and in
writing (as promptly as practicable) of all of the relevant  details relating to
all inquiries beyond  preliminary  inquires and all proposals of substance which
it or any of its Subsidiaries or of any Employee,  investment banker,  financial
advisor,  attorney,  accountant  or other  representative  of the  Seller or any
Subsidiary,  to the  extent of the  Seller's  knowledge  of any such  inquiry or
proposal,  may  receive  relating  to  any  Acquisition  Proposal  and  if  such
Acquisition  Proposal is in writing, the Seller shall deliver to Buyer a copy of
such inquiry or proposal  (within one Business Day after the receipt of any such
inquiry or proposal).  The Seller may terminate this Agreement at any time after
the  third  Business  Day  following  notice  to Buyer (a  "Notice  of  Superior
Acquisition Proposal") advising Buyer that the Board of Directors has received a
Superior Acquisition Proposal and specifying the structure and material terms of
such Superior  Acquisition  Proposal,  but only if a proposal  continues to be a
Superior Acquisition Proposal in light of any changes that Buyer proposes in the
transactions  contemplated  hereby  prior to the end of that three  Business Day
period.

- --------------------------------------------------------------------------------
                                                                         Page 22
<PAGE>
     Section 5.5 NOTIFICATION OF CERTAIN  MATTERS.  Each of Buyer and the Seller
shall  notify the other  party in writing of its  discovery  of any matter  that
would  render  any of such  party's  or the other  party's  representations  and
warranties contained herein untrue or incorrect in any material respect, but the
failure of either party to so notify the other party of the  inaccuracy  of that
other party's  representations  and  warranties  does not constitute a breach of
this Agreement.

     Section  5.6  PROVISION  OF  CERTAIN  DOCUMENTS.  The  Seller  shall,  upon
reasonable  request by Buyer,  deliver true and complete copies of any documents
related to the Seller or any of its Subsidiaries  that are reasonably  requested
by Buyer to Buyer within five Business Days after the date of such request.

     Section 5.7 REGISTRATION  RIGHTS  AGREEMENT.  The Seller and Buyer agree to
enter into the  Registration  Rights  Agreement  at the  Closing.  If any of the
individuals  listed in Section 6.2(e) are beneficial owners of restricted Common
Shares,  such shares will be included  in any  registration  statement  effected
pursuant  to the  Registration  Rights  Agreement  if not then  registered  on a
registration statement on Form S-8.

     Section  5.8  SERVICE  AGREEMENT.  The  Seller  and  its  Subsidiaries,  as
applicable, and Buyer agree to enter into the Service Agreement at the Closing.

     Section 5.9 AGREEMENT WITH WILLIAM ROCKE. At the Closing,  the Seller shall
deliver  to  Buyer  an  agreement  between  William  Rocke  and  the  Seller  in
substantially the same form as the agreement attached hereto as Exhibit D.

     Section 5.10 AGREEMENT WITH JEAN RYBERG.  At the Closing,  the Seller shall
deliver  to  Buyer  an   agreement   between  Jean  Ryberg  and  the  Seller  in
substantially the same form as the agreement attached hereto as Exhibit E.

                                    ARTICLE 6

                          CERTAIN ADDITIONAL COVENANTS

     Section 6.1 RESALE. Buyer acknowledges and agrees that the Purchased Shares
will not, as of the Closing Date, be registered  under the Securities Act or the
Blue Sky Laws of any state and that they may be sold or  otherwise  disposed  of
only in one or more transactions  registered under the Securities Act and, where
applicable, such Blue Sky Laws or as to which an exemption from the registration
requirements of the Securities Act and, where applicable,  such Blue Sky Laws is
available.

     Section 6.2 BOARD REPRESENTATION; VISITATION RIGHTS; VOTING AGREEMENTS.

     (a) Immediately upon the Closing, the Seller shall take such actions as are
necessary  to cause the Board of  Directors to consist of a majority of nominees
named by Buyer.

     (b) At any meeting of the Shareholders  thereafter held to elect Directors,
Buyer shall be entitled to nominate  such number of Directors as  determined  in
accordance  with this Section 6.2(b).  For purposes of this Section 6.3(b),  any
determination  of the  percentage  of  Common  Shares  held by  Buyer  shall  be
determined as if the Shares held by Buyer had been converted into Common Shares,
both for purposes of  determining  the number of issued and  outstanding  Common
Shares and for determining Buyer's ownership of such Shares. So long as

- --------------------------------------------------------------------------------
                                                                         Page 23
<PAGE>
Buyer holds a number of Common Shares that is greater than a simple  majority of
the Common  Shares  then  issued and  outstanding,  Buyer  shall be  entitled to
nominate  at  least  a  simple  majority  of the  candidates  for the  Board  of
Directors.  The Seller shall cause such  nominees to be included in the slate of
nominees  recommended by the Board of Directors to the Shareholders for election
as Directors,  and the Seller shall use its reasonable best efforts to cause the
election of such nominees.

     (c) If any  nominee of Buyer  shall  cease to serve as a  Director  for any
reason,  other than by reason of Buyer not being  entitled to nominate a nominee
as provided in Section 6.2(b),  the Seller shall use its reasonable best efforts
to cause the  vacancy  resulting  thereby  to be  filled by a nominee  of Buyer,
including  by taking  the  actions  specified  in the last  sentence  of Section
6.2(b).

     (d) If the Board of Directors  of the Seller  establishes  committees  from
time to time, to the extent not precluded by the AMEX or other  applicable rules
and  regulations,  the  nominees  of Buyer shall have the right to serve on each
such  committee in the same ratio (as closely as  practicable)  as such nominees
represent of the entire Board of Directors.

     (e) On or  before  the date  hereof,  the  Seller  shall  have
delivered to Buyer Insider Support  Agreements,  each in the  substantially  the
same form attached hereto as Exhibit F, duly executed by each of George M. Hill,
Francis J. LaPallo, Wendy J. Harrison,  Louis T. Mastos, Eva B. Mastos, James S.
Rocke, William J. Rocke, Garnet Rocke, Jean E. Ryberg, Merlin J. Schuman,  Donna
J. Schuman,  William W.  Strawthers,  Jr.,  Marjorie A.  Strawthers and R. Scott
Younker, or the entities,  individuals or accounts  represented by such entities
or individuals.

     Section  6.3  LISTING.  The Seller  shall  apply for  listing of the Common
Shares issuable upon the conversion of the Shares purchased by Buyer pursuant to
this  Agreement  to be  approved  for  listing on the AMEX  (subject to official
notice of issuance) prior to the Closing Date.

     Section 6.4  DISINTERESTED  DIRECTORS.  Buyer and its  Affiliates  will not
engage in any Material Transaction with the Seller without the prior approval of
a majority of the Directors,  excluding the  representatives of Buyer serving as
Directors  (the  Directors  other  than  those  representatives  of  Buyer,  the
"Disinterested Directors"). Buyer and the Seller agree that the approval of such
transaction  or  any  agreement   providing   therefor  by  a  majority  of  the
Disinterested   Directors   shall,   subject  to  applicable  law,  satisfy  the
requirements  of any  provision of this  Agreement  requiring  the approval of a
majority of the  Directors if the  transaction  requiring  such  approval  would
constitute a Material Transaction.

     Section 6.5 TENDER OFFER; DISTRIBUTION. (a) The Seller agrees that prior to
the Closing,  the Seller,  at its sole cost and expense,  shall take all action,
make all  necessary  registrations  and filings and prepare all  materials  (the
"Tender Offer Materials") required in connection with making a tender offer (the
"Tender Offer") to the Shareholders, pursuant to which the Seller shall offer to
purchase up to 1,000,000  Common Shares at a price of $2.90 per Common Share and
shall  make  such  Tender  Offer as soon as  reasonably  practicable  after  the
Closing.  The Seller shall  deliver the Tender Offer  Materials to Buyer for its
review and comment not less than five  Business  Days prior to filing the Tender
Offer  Materials  with the SEC and not  less  than two  Business  Days  prior to
distributing the Tender Offer Materials to the  Shareholders.  All Common Shares
tendered as part of the Tender Offer shall be held by US Stock Transfer Corp. or
such other entity as the Seller may designate  prior to making the Tender Offer,

- --------------------------------------------------------------------------------
                                                                         Page 24
<PAGE>
as depositary (the "Depositary"),  until all conditions to the Tender Offer have
been  satisfied or waived.  If the  conditions to the Tender Offer have not been
satisfied or waived as of the Initial Tender Expiration Date, as the same may be
extended  under Section  6.5(d),  then Common Shares  tendered to the Depositary
shall be returned by the  Depositary  to the  Shareholders  that  tendered  such
Common  Shares.  If more than 1,000,000  Common Shares are tendered,  the number
purchased will be prorated  among those  Shareholders  who have tendered  Common
Shares.

     (b) The Tender  Offer  shall be  conditioned  upon the closing of the share
purchase contemplated by this Agreement.

     (c) All initial  filings  required under the Securities  Laws in connection
with the Tender  Offer  shall be made no later than 10  Business  Days after the
date of Shareholder approval of the transactions contemplated by this Agreement.
The Seller  shall use  commercially  reasonable  efforts to commence  the Tender
Offer no later than 10 Business  Days  following the Closing,  and,  thereafter,
shall use  commercially  reasonable  efforts to complete the Tender Offer on the
terms and subject to the  conditions  set forth  herein and in the Tender  Offer
Materials.  The Tender  Offer shall  initially  expire no later than 45 calendar
days after the commencement of the Tender Offer (the "Initial Tender  Expiration
Date").  The  timeframes  set forth in this Section 6.5(c) and in Section 6.5(d)
hereof may be changed by mutual agreement of Buyer and the Seller.

     (d) In the sole  discretion  of the  Seller,  if less than  500,000  Common
Shares have been tendered on or prior to the Initial Tender Expiration Date, the
Seller may extend the Tender  Offer for a period of up to 30 calendar  days from
the  Initial  Tender  Expiration  Date  (the  "Extension  Period").  During  the
Extension  Period,  all Common Shares  previously  tendered and not accepted for
payment  will  remain  subject  to the  Tender  Offer.  Subject to the terms and
conditions of the Tender Offer,  all Common Shares  previously  tendered and not
accepted  for  payment:  (i) may be  accepted  for payment by the Seller (or its
designee), in its sole and absolute discretion, at any time during the Extension
Period,  and (ii) shall be accepted for payment by the Seller (or its  designee)
at such time during the Extension  Period as (A) more than 250,000 Common Shares
have been validly tendered and (B) Buyer shall have demanded,  in writing,  that
the Seller accept such Common Shares for payment (each, a "Share Purchase").

     (e) The Seller shall declare and pay a distribution  in the amount of $1.60
per Common  Share on each Common  Share not  tendered in the Tender Offer or not
accepted by the Seller if tendered in the Tender Offer, within 60 days after the
final expiration of the Tender Offer.  Buyer shall not convert any of the Shares
into Common  Shares  prior to the earlier of: the record date for the payment of
the distribution described in this paragraph,  or the date that is 180 days from
the date of this  Agreement.  Buyer shall not tender any Shares or Common Shares
in the Tender Offer.

     (f) Buyer at its cost shall  cooperate  with the Seller in connection  with
the Seller's obligations under this Section,  including,  without limitation, by
providing  information  to the Seller  relating  to Buyer for  inclusion  in the
Tender Offer materials to be delivered to the Shareholders.

     Section 6.6 LEGENDS;  STOP-TRANSFER  ORDERS.  (a) The  certificates for the
Purchased Shares will bear legends in substantially the following form:

- --------------------------------------------------------------------------------
                                                                         Page 25
<PAGE>
     THE SHARES  REPRESENTED BY THIS  CERTIFICATE HAVE NOT BEEN REGISTERED UNDER
     THE SECURITIES ACT OF 1933, AS AMENDED, OR ANY STATE SECURITIES ACT AND ARE
     "RESTRICTED SECURITIES" WITHIN THE MEANING OF SUCH ACTS. THE SHARES MAY NOT
     BE SOLD, TRANSFERRED,  HYPOTHECATED OR OTHERWISE DISTRIBUTED IN THE ABSENCE
     OF AN EFFECTIVE  REGISTRATION  UNDER SUCH ACTS OR THE RECEIPT OF AN OPINION
     OF REPUTABLE SECURITIES COUNSEL THAT SUCH REGISTRATION IS NOT REQUIRED.

     THE CORPORATION WILL FURNISH TO ANY  SHAREHOLDER,  UPON REQUEST AND WITHOUT
     CHARGE, A FULL STATEMENT OF THE DESIGNATIONS, PREFERENCES, LIMITATIONS, AND
     RELATIVE RIGHTS OF THE SHARES OF EACH CLASS AUTHORIZED TO BE ISSUED.

     (b) The  certificates  for the  Purchased  Shares  may also bear any legend
required by any applicable Blue Sky Laws.

     (c) The Seller may impose appropriate  stop-transfer  instructions relating
to the restrictions set forth herein.

     Section 6.7 ACCESS TO INFORMATION.  From the date of this Agreement,  until
the Closing, the Seller shall provide Buyer and its  representatives,  with such
financial  and  other   information   regarding  the  Seller's  or  any  of  its
Subsidiaries' business, operations, properties and financial statements as Buyer
or its  representatives  shall reasonably request and shall provide Buyer or its
representatives  access to all of the properties,  assets,  books,  records, tax
returns,  contracts and personnel during the normal business hours of the Seller
and its Subsidiaries.

                                    ARTICLE 7

                               CLOSING DELIVERIES

     Section 7.1 SELLER  CLOSING  DELIVERIES.  At the Closing,  the Seller shall
deliver, or cause to be delivered, to Buyer each of the following:

     (a) certificates  representing the Shares, bearing the legends described in
Section 6.6,  free and clear of all Liens (other than Liens  created as a result
of actions of Buyer), duly issued in the name of Buyer or its designee, with all
necessary stock powers, share transfer and other documentary stamps attached;

     (b) the certificates, dated the Closing Date and validly executed on behalf
of the Seller, required by each of Sections 8.1(a), (d), (f) and (h);

     (c)  resolutions  of the Board of Directors,  certified by the Secretary of
the Seller,  authorizing  the  execution  and  delivery of this  Agreement,  the
Registration  Rights  Agreement,  the  Service  Agreement  and the  transactions
contemplated  hereby and  thereby,  including  the  creation of the Shares,  the
issuance and sale to Buyer of the Shares and the  issuance of the Common  Shares
issuable upon the conversion of the Shares;

     (d) the legal opinion of the Seller's counsel required by Section 8.1(g);

     (e) evidence or copies of any consents,  approvals, orders,  qualifications
or waivers required by Section 8.1;

- --------------------------------------------------------------------------------
                                                                         Page 26
<PAGE>
     (f) the Registration Rights Agreement and the Service Agreement,  each duly
executed on behalf of the Seller and its Subsidiaries, as applicable;

     (g) (i) the agreement contemplated by Section 5.9 between William Rocke and
the Seller  duly  executed on behalf of the Seller and Mr.  Rocke,  and (ii) the
agreement  contemplated  by Section 5.10 between Jean Ryberg and the Seller duly
executed on behalf of the Seller and Ms. Ryberg ;

     (h) supplemental  listing  application  executed by the Seller and the AMEX
authorizing  the listing of the Common Shares  issuable  upon  conversion of the
Shares (subject to official notice of issuance);

     (i) the Insider  Support  Agreements  duly executed on behalf of each party
thereto;

     (j) the articles of  incorporation or similar  organizational  documents of
the Seller and each of its Subsidiaries, each certified as of a recent date by a
duly  authorized  official  of  the  Arizona  Corporation  Commission  or a duly
authorized  official of the  jurisdiction of its  incorporation or organization,
and the by-laws or similar  organizational  documents  of the Seller and each of
its Subsidiaries, each certified as of a recent date by the Secretary or similar
officer of the Seller or the Subsidiary;

     (k) certificates of a duly authorized  official of the Arizona  Corporation
Commission  or  a  duly   authorized   official  of  the   jurisdiction  of  its
organization,  dated as of a recent date,  as to the good standing of the Seller
and each of its  Subsidiaries in Arizona or the jurisdiction of its organization
or incorporation;

     (l) if not  previously  delivered  to  Buyer,  all other  certificates  and
instruments  and documents  required  pursuant this Agreement to be delivered by
the Seller to Buyer at or prior to the Closing; and

     (m)  such  other  instruments  reasonably  requested  by  Buyer  as  may be
necessary  or  appropriate  to  confirm  or  carry  out the  provisions  of this
Agreement.

     Section 7.2 BUYER CLOSING DELIVERIES.  At the Closing, Buyer shall deliver,
or cause to be delivered, to the Seller the following:

     (a) the Purchase Price in immediately available funds;

     (b) the certificate,  dated the Closing Date and validly executed on behalf
of Buyer, required by Section 8.2(a);

     (c) the legal opinion of Buyer's counsel required by Section 8.2(e);

     (d) the Registration Rights Agreement and the Service Agreement,  each duly
executed on behalf of Buyer;

     (e) the articles of  incorporation  and code of regulations of Buyer,  each
certified as of a recent date by the Secretary of State of the State of Ohio and
the Secretary of Buyer, respectively;

     (f) a  certificate  of the Secretary of State of the State of Ohio dated as
of a recent date as to the good standing of Buyer in Ohio;

     (g) if not  previously  delivered  to the Seller,  all other  certificates,
documents,  instruments and writings  required  pursuant to this Agreement to be
delivered by or on behalf of Buyer at or before the Closing; and

- --------------------------------------------------------------------------------
                                                                         Page 27
<PAGE>
     (h) such other  instruments  reasonably  requested  by the Seller as may be
necessary  or  appropriate  to  confirm  or  carry  out the  provisions  of this
Agreement.

                                    ARTICLE 8

                              CONDITIONS TO CLOSING

     Section 8.1 CONDITIONS TO PURCHASE AT CLOSING.  The obligations of Buyer to
purchase  and pay for the Shares at the Closing are subject to the  satisfaction
or waiver of each of the following conditions precedent:

     (a)  REPRESENTATIONS  AND WARRANTIES;  COVENANTS.  The  representations and
warranties  of  the  Seller  contained  herein  that  are  not  qualified  as to
materiality  shall have been true and correct in all material respects on and as
of the date hereof,  and shall be true and correct in all  material  respects on
and as of the Closing  Date with the same effect as though such  representations
and  warranties  had  been  made  on  and  as  of  the  Closing  Date,  and  the
representations  and  warranties  already  qualified with respect to materiality
shall  have been true and  correct  in all  respects  at each such date  without
regard to the materiality  qualification  contained in this Section 8.1(a).  The
covenants and  agreements of the Seller to be performed on or before the Closing
Date in accordance  with this  Agreement  shall have been duly  performed in all
material  respects.  The Seller  shall have  delivered to Buyer at the Closing a
certificate  of an  appropriate  officer in form and substance  satisfactory  to
Buyer dated the Closing Date to such effect.

     (b) NO MATERIAL  ADVERSE CHANGE.  Since June 30, 1998, there shall not have
been any  change,  circumstance  or event which has had or could  reasonably  be
expected to have a Material Adverse Effect.

     (c)  NO  LIMITATION.  There  is  (i)  no  Action,  suit,  investigation  or
proceeding  instituted (x) by any Government Authority or any Person which seeks
to prevent the consummation of the transactions contemplated hereby or (y) which
is  reasonably  likely to result in  material  damages to Buyer or the Seller in
connection with the  transactions  contemplated  hereby,  which, in either case,
continues  to be  outstanding  and  (ii)  no  injunction  or  restraining  order
(temporary or permanent) in effect to stay, prevent or delay the consummation of
the transactions provided for herein, which continues to be outstanding.

     (d)  SHAREHOLDER  APPROVAL.  The  Shareholders  shall  have  approved  this
Agreement  and the  transactions  contemplated  hereby  by the  requisite  vote,
including  the  issuance and sale to Buyer of the Shares and the issuance of the
Common Shares issuable upon the conversion of such Shares. The Seller shall have
delivered to Buyer at the Closing a  certificate  of the Secretary of the Seller
in form and  substance  satisfactory  to Buyer  dated the  Closing  Date to such
effect.

     (e)  PROCEEDINGS.  All corporate and other  proceedings  to be taken by the
Seller in connection  with the  transactions  contemplated by this Agreement and
all documents  incident  thereto shall be reasonably  satisfactory  to Buyer and
Buyer shall have received all such counterpart originals or other copies of such
documents as it has reasonably requested.

     (f) DIRECTORS. At the Closing, Buyer shall have nominated a majority of the
Directors and such nominees shall have been appointed to the Board of Directors.
The Seller  shall have  delivered to Buyer at the Closing a  certificate  of the
Secretary of the Seller in form and  substance  satisfactory  to Buyer dated the
Closing Date to such effect.

- --------------------------------------------------------------------------------
                                                                         Page 28
<PAGE>
     (g) OPINION OF  COUNSEL.  Buyer shall have  received a legal  opinion  from
O'Connor, Cavanagh, Anderson, Killingsworth and Beshears, counsel to the Seller,
dated  the  Closing  Date  concerning,  the  Seller's  organization,  authority,
capitalization,  SEC filings (excluding financial and statistical data contained
therein),  contractual  relationships,  compliance with law, and confirming that
the Shares issued pursuant to this Agreement are, and the Common Shares issuable
upon  conversion of the Shares when issued will be, validly  issued,  fully paid
and  nonassessable,  and such other legal matters within the scope of the Report
of the State  Bar of  Arizona,  Corporate,  Banking  and  Business  Law  Section
Subcommittee  on  Rendering  Legal  Opinions  in  Business  Transactions,  dated
February 1, 1989 (the "Arizona Bar Opinion  Report"),  as Buyer may request,  in
form and substance reasonably satisfactory to Buyer.

     (h) RESERVATION OF COMMON SHARES.  The Seller shall have reserved 5,258,513
Common Shares for issuance upon the  conversion of the Shares.  The Seller shall
have  delivered to Buyer at the Closing a  certificate  of the  Secretary of the
Seller in form and  substance  satisfactory  to Buyer dated the Closing  Date to
such effect.

     Section 8.2 CONDITIONS OF SALE AT CLOSING.  The obligation of the Seller to
sell the  Purchased  Shares at the  Closing is subject  to the  satisfaction  or
waiver of each of the following conditions precedent:

     (a)  REPRESENTATIONS  AND WARRANTIES;  COVENANTS.  The  representations and
warranties of Buyer  contained  herein that are not qualified as to  materiality
shall have been true and correct in all material  respects on and as of the date
hereof,  and shall be true and correct in all material respects on and as of the
Closing Date with the same effect as though such  representations and warranties
had  been  made  on and as of the  Closing  Date,  and the  representations  and
warranties  already  qualified with respect to materiality  shall have been true
and correct in all respects at each such date without regard to the  materiality
qualification  contained in this Section 8.2(a). The covenants and agreements of
Buyer to be  performed  on or before the Closing  Date in  accordance  with this
Agreement shall have been duly performed in all material  respects.  Buyer shall
have  delivered  to the Seller at the Closing a  certificate  of an  appropriate
officer in form and substance  reasonably  satisfactory  to the Seller dated the
Closing Date to such effect.

     (b)  NO  LIMITATION.  There  is  (i)  no  Action,  suit,  investigation  or
proceeding  instituted (x) by any Government Authority or any Person which seeks
to prevent the consummation of the transactions contemplated hereby or (y) which
is  reasonably  likely to result in  material  damages to Buyer or the Seller in
connection with the  transactions  contemplated  hereby,  which, in either case,
continues  to be  outstanding  and  (ii)  no  injunction  or  restraining  order
(temporary or permanent) in effect to stay, prevent or delay the consummation of
the transactions provided for herein, which continues to be outstanding.

     (c)  SHAREHOLDER  APPROVAL.  The  Shareholders  shall  have  approved  this
Agreement  and the  transactions  contemplated  hereby  by the  requisite  vote,
including  the  issuance and sale to Buyer of the Shares and the issuance of the
Common Shares issuable upon the conversion of such Shares.

     (d) PROCEEDINGS.  All corporate and other  proceedings to be taken by Buyer
in  connection  with the  transactions  contemplated  by this  Agreement and all
documents  incident  thereto  shall  be  reasonably  satisfactory  in  form  and
substance to the Seller and the Seller shall have received all such  counterpart
originals or certified or other copies of such  documents as they may reasonably
request.

- --------------------------------------------------------------------------------
                                                                         Page 29
<PAGE>
     (e) OPINION OF COUNSEL. The Seller shall have received a legal opinion from
Baker & Hostetler  LLP,  counsel to Buyer,  dated the Closing Date,  concerning,
Buyer's organization, capitalization and authority, and such other legal matters
within  the scope of the the  Arizona  Bar  Opinion  Report,  as the  Seller may
request, in form and substance reasonably satisfactory to the Seller.

                                    ARTICLE 9

                            SURVIVAL; INDEMNIFICATION

     Section 9.1 SURVIVAL.  Subject to the limitations set forth in this Article
9 and notwithstanding any investigation conducted at any time by or on behalf of
Buyer or the Seller, all representations,  warranties,  covenants and agreements
of Buyer or the Seller (as  applicable) in this Agreement and in any Schedule or
Exhibit hereto,  or any certificate,  document or other instrument  delivered in
connection  herewith  ("Additional  Documents"),  shall  survive the  execution,
delivery and performance of this Agreement and shall be deemed to have been made
again by Buyer or the  Seller  (as  applicable)  at and as of the  Closing.  All
statements  contained in any Exhibit,  Schedule or Additional  Document shall be
deemed representations and warranties of Buyer or the Seller (as applicable) set
forth  in  this  Agreement  within  the  meaning  of  this  Article  9.  Without
duplication of Loss and Expense (as hereinafter  defined),  Buyer or the Seller,
as the case may be, shall be deemed to have  suffered  Loss and Expense  arising
out of or  resulting  from the  matters  referred to herein if the same shall be
suffered by any parent, subsidiary or affiliate of Buyer or the Seller.

     Section 9.2  INDEMNIFICATION BY BUYER OR THE SELLER. (a) Subject to Section
9.4, from and after the Closing  Date,  Buyer shall  indemnify,  defend and hold
harmless the Seller,  its successors  and assigns,  from and against any and all
damages, claims, losses, expenses, costs, obligations and Liabilities, including
Liabilities for all reasonable  attorneys' fees and expenses (including attorney
and expert fees and  expenses  incurred to enforce the terms of this  Agreement)
(collectively,  "Loss and Expense"),  suffered,  directly or indirectly,  by the
Seller by reason of, or arising out of, (i) any breach of any  representation or
warranty made by Buyer in or pursuant to this Agreement,  or (ii) any failure by
Buyer to perform or fulfill any of its covenants or agreements set forth herein.

     (b) Subject to Section  9.4,  from and after the Closing  Date,  the Seller
shall  indemnify,  defend and hold harmless  Buyer,  its successors and assigns,
from and against any and all Loss and Expense, suffered, directly or indirectly,
by Buyer by reason of, or arising  out of, (i) any breach of any  representation
or  warranty  made by the  Seller in or  pursuant  to this  Agreement,  (ii) any
failure by the Seller to perform or fulfill any of its  covenants or  agreements
set forth herein, (iii) any Liabilities of the Seller or any of its Subsidiaries
arising out of any matter or event prior to the Closing  Date that are not fully
reflected  in the June 30,  1998  financial  statements  in the Seller  Reports,
except for  Liabilities  incurred in the ordinary  course of business after that
date  which are fully  reflected  in the books and  records of the Seller or its
Subsidiaries.

     Section 9.3 THIRD-PARTY CLAIMS. If a claim by a third party is made against
a party and if such party intends to seek indemnity  with respect  thereto under
this Article,  such party (the  "Indemnified  Party") shall promptly  notify the
party required to provide such indemnity (the  "Indemnifying  Party") in writing
of such claim setting forth such claim in reasonable  detail.  The  Indemnifying
Party  shall have 10 days after  receipt of such  notice to  undertake,  through
counsel of its own choosing and at its own expense, the settlement or defense

- --------------------------------------------------------------------------------
                                                                         Page 30
<PAGE>
thereof,  and the  Indemnified  Party  shall  cooperate  with  it in  connection
therewith,  but the  Indemnified  Party may  participate  in such  settlement or
defense  through counsel chosen by such  Indemnified  Party, so long as the fees
and  expenses  of  such  counsel  are  borne  by  that  Indemnified  Party.  The
Indemnified Party shall not pay or settle any claim which the Indemnifying Party
is diligently contesting, as herein required,  without the prior written consent
of the Indemnifying Party.  Notwithstanding the foregoing, the Indemnified Party
shall have the right to pay or settle any such claim without such  consent,  but
in such event it shall waive any right to indemnity therefor by the Indemnifying
Party.  However, if the Indemnifying Party does not notify the Indemnified Party
within 10 days after the receipt of the  Indemnified  Party's  notice of a claim
for indemnity  hereunder  that it elects to undertake the defense  thereof or if
the Indemnifying Party fails to undertake or diligently pursue the defense,  the
Indemnified  Party shall have the right to contest or compromise  and may settle
or pay the claim and no such contesting,  compromise, settlement or payment will
constitute  a  waiver  of any  right  to  indemnity  therefor  pursuant  to this
Agreement.

     Section 9.4 LIMITATIONS ON INDEMNIFICATION;  SURVIVAL.  Rights
to   indemnification   under  this   Agreement  are  subject  to  the  following
limitations:

     (a)  Neither  party shall be entitled  to  indemnification  hereunder  with
respect to any Loss and Expense  (or if more than one claim for  indemnification
is asserted,  with respect to all such Loss and Expense),  until the  cumulative
aggregate  amount of all Loss and Expense incurred by such party with respect to
such claim or claims exceeds $200,000 (the "Indemnity Threshold"), in which case
the Indemnifying Party shall then be liable for the full amount of all such Loss
and Expense, without regard to the Indemnity Threshold.

     (b) The obligation of indemnity provided for in this Agreement with respect
to the  representations  and  warranties set forth in Sections 3.2, 3.3 and 3.11
has no expiration or termination date.

     (c)  The  obligation  of  indemnity   provided  for  with  respect  to  the
representations  and  warranties  contained in Sections 3.8, 3.12 and 3.13 shall
terminate 31 days after the  expiration of the statute of limitation  applicable
to each such  representation  and  warranty,  but the  obligation  of  indemnity
described in this Section  9.4(c) shall  continue  after that  termination  date
until such claim is resolved if the  Indemnified  Party provided  notice of such
claim to the Indemnifying Party prior to that termination date.

     (d) Except as otherwise provided in Sections 9.4(b) and (c), the obligation
of  indemnity  provided  for in this  Agreement  resulting  with  respect to the
representations  and warranties  contained in this Agreement  shall terminate 24
months after the Closing Date, but the obligation of indemnity described in this
Section 9.4(d) shall continue  after that  termination  date until such claim is
resolved  if  the  Indemnified  Party  provided  notice  of  such  claim  to the
Indemnifying Party prior to that termination date.

     (e) Except with respect to third-party  claims being defended in good faith
or claims for  indemnification  with  respect to which there exists a good faith
dispute,  the Indemnifying Party shall satisfy its obligations  hereunder within
30 days of receipt of a notice of claim under this Article 9.

     (f) All Loss and Expense shall be computed net of any tax benefit  actually
received by the Indemnified Party with respect thereto; provided,  however, that
in all  cases,  the  timing  of the  realization  of  such  tax  benefit  by the
Indemnified Party shall be taken into account

- --------------------------------------------------------------------------------
                                                                         Page 31
<PAGE>
in determining  the amount of such reduction of Loss and Expense.  The aggregate
liability of either Buyer or the Seller,  as  applicable,  under this Article 9,
shall not exceed $1,400,000.

     (g) The  indemnification  provisions  of this  Article  9 shall be the sole
monetary  remedy  available  to each of the  Buyer  and  the  Seller.  Equitable
remedies shall remain  available to each of Buyer and the Seller,  provided that
no unjust enrichment results from the enforcement of such remedies.

                                    ARTICLE 10

                                   TERMINATION

     Section 10.1 TERMINATION.  This Agreement and the transactions contemplated
hereby  may be  terminated  at any  time  prior  to the  Closing  either  by the
operation of the last sentence of Section 2.2 or by:

     (a) the written consent of each of the Seller and Buyer;

     (b) Buyer (if it is not in breach of any of its  obligations  hereunder) in
the event of a breach by the Seller of any representation, warranty, covenant or
agreement by the Seller  contained  in this  Agreement,  which has not been,  or
cannot be, cured within 30 days after written  notice of such breach is given to
the Seller;

     (c) the Seller (if it is not in breach of any of its obligations hereunder)
in the event of a breach by Buyer of any representation,  warranty,  covenant or
agreement by Buyer contained in this Agreement which has not been, or cannot be,
cured within 30 days after written notice of such breach is given to Buyer;

     (d) the Seller,  if terminated  in accordance  with Section 5.4, so long as
the Seller shall have paid any amounts required under this Agreement;

     (e)  Buyer,  if on or prior to the  date  240 days  after  the date of this
Agreement,  the  Closing  shall not have  occurred,  unless the  failure of such
occurrence  has been  caused by the  failure of Buyer to perform or observe  any
covenant or agreement  set forth herein  required to be performed or observed by
Buyer;

     (f) Buyer,  if the Board of  Directors  shall have  withdrawn,  modified or
failed to make or refrained from making its recommendation that the Shareholders
approve the  issuance of the  Purchased  Shares  pursuant to this  Agreement  as
provided for in Section 3.2(b) and Section 5.1(b),  or if the Board of Directors
at any time refuses to reaffirm, at Buyer's request, such recommendation and its
determination to make such recommendation to the Shareholders; or

     (g) Buyer or the Seller if the Shareholders fail to approve the transaction
contemplated hereby by the requisite vote.

     Section  10.2  PROCEDURE  AND  EFFECT  OF  TERMINATION.  In  the  event  of
termination  of this  Agreement by the Seller or Buyer pursuant to Section 10.1,
written notice thereof shall forthwith be given by the terminating  party to the
other party hereto,  and this Agreement  shall  thereupon be and become void and
have no effect,  and the  transactions  contemplated  hereby  shall be abandoned
without  further  action by the parties  hereto,  except that the  provisions of
Sections 5.2 (Public Announcements),  10.3 (Expenses), 11.2 (Governing Law), and
11.4  (Notices)  shall  survive  the  termination  of  this  Agreement,  and  no
termination  of this  Agreement  shall relieve any party hereto of any liability
for any breach of this Agreement. In addition, the

- --------------------------------------------------------------------------------
                                                                         Page 32
<PAGE>
Confidentiality  Agreements  executed by each of the parties hereto prior to the
date hereof shall survive any  termination of this Agreement in accordance  with
their terms.

     Section 10.3  EXPENSES.  Except as otherwise  set forth in this  Agreement,
whether or not the purchase of any Purchased  Shares is  consummated,  all legal
and other costs and expenses  incurred in connection with this Agreement and the
transactions contemplated hereby shall be paid by the party incurring such costs
and expenses.

                                    ARTICLE 11

                                  MISCELLANEOUS

     Section 11.1  COUNTERPARTS.  This  Agreement may be executed in one or more
counterparts,  all of which shall be considered one and the same agreement,  and
shall become  effective when one or more  counterparts  have been signed by each
party hereto and delivered to the other party.  Copies of executed  counterparts
transmitted by telecopy,  telefax or other electronic transmission service shall
be  considered  original  executed  counterparts  for purposes of this  Section,
provided receipt of copies of such counterparts is confirmed.

     Section  11.2  GOVERNING  LAW.  THIS  AGREEMENT  SHALL BE  GOVERNED  BY AND
CONSTRUED IN ACCORDANCE  THE LAWS OF THE STATE OF ARIZONA  WITHOUT  REFERENCE TO
THE CHOICE OF LAW PRINCIPLES THEREOF.

     Section 11.3 JURISDICTION.  Each party to this Agreement hereby irrevocably
agrees that any legal  action or  proceeding  arising out of or relating to this
Agreement or any agreements or transactions  contemplated  hereby may be brought
only in a United States  District Court sitting in Phoenix,  Arizona,  or in the
United States District that encompasses  Phoenix,  Arizona, and hereby expressly
submits  to the  personal  jurisdiction  and  venue of any such  court of proper
jurisdiction for the purposes thereof and expressly waives any claim of improper
venue and any claim that such court is an inconvenient  forum. TO THE EXTENT NOT
PROHIBITED BY APPLICABLE  LAW WHICH CANNOT BE WAIVED,  EACH PARTY HEREBY WAIVES,
AND  COVENANTS  THAT IT WILL NOT ASSERT  (WHETHER  AS  PLAINTIFF,  DEFENDANT  OR
OTHERWISE),  ANY RIGHT TO TRIAL BY JURY IN ANY FORUM IN  RESPECT  OF ANY  ISSUE,
CLAIM,  DEMAND,  ACTION,  OR CAUSE OF ACTION  ARISING  OUT OF OR BASED UPON THIS
AGREEMENT  OR THE SUBJECT  MATTER  HEREOF,  IN EACH CASE WHETHER NOW EXISTING OR
HEREAFTER ARISING OR WHETHER IN CONTRACT OR TORT OR OTHERWISE.

     Section 11.4 ENTIRE  AGREEMENT.  This  Agreement  (including the agreements
incorporated or referred to herein and prior confidentiality  agreements between
the parties  hereto) and the  Schedules and Exhibits  hereto  contain the entire
agreement  between the parties  with  respect to the subject  matter  hereof and
there are no agreements,  understandings,  representations or warranties between
the parties other than those set forth or referred to herein.  This Agreement is
not intended to confer upon any Person not a party hereto (and their  successors
and assigns) any rights or remedies hereunder.

     Section 11.5 NOTICES. All notices and other communications  hereunder shall
be  sufficiently  given for all purposes  hereunder if in writing and  delivered
personally,  sent by  documented  overnight  delivery  service or, to the extent
receipt is confirmed, telecopy, telefax or other electronic transmission service
to the appropriate address or number as set forth below,

- --------------------------------------------------------------------------------
                                                                         Page 33
<PAGE>
unless and until either of such parties  notifies the other in  accordance  with
this section of a change of address or change of telecopy number:


        If to Buyer:        United Financial Adjusting Company
                            747 Alpha Drive
                            Highland Heights, Ohio 44143
                            Attention:  John M. Davies, President
                            Telecopy Number:  (440) 442-4251

        with a copy to:     Baker & Hostetler LLP
                            3200 National City Center
                            1900 East 9th Street
                            Cleveland, Ohio 44114-3485
                            Attention:  R. Steven Kestner
                            Telecopy Number: (216) 696-0740


        If to the Seller:    Frontier Adjusters of America, Inc.
                            45 East Monterey Way, Suite 202
                            Phoenix, Arizona 85012
                            Attention: William J. Rocke,
                              Chief Executive Officer
                            Telecopy Number: (602) 279-5813


        with a copy to:     O'Connor, Cavanagh, Anderson,
                              Killingsworth and Beshears
                            One East Cambelback Road. Suite 1100
                            Phoenix, Arizona 85012
                            Attention:  Karen L. Liepmann
                            Telecopy Number:  (602) 263-2900

     Section 11.6  SUCCESSORS AND ASSIGNS.  This Agreement shall be binding upon
and inure to the benefit of the parties hereto and their  respective  successors
and  permitted  assigns,  but  neither  this  Agreement  nor any of the  rights,
interests  or  obligations  hereunder  may be  assigned by either of the parties
hereto without the prior written consent of the other party.

     Section 11.7 AMENDMENTS AND WAIVERS.  This Agreement may not be modified or
amended  except by an  instrument  in writing  signed by the party  against whom
enforcement of any such modification or amendment is sought. Either party hereto
may,  only by an  instrument  in writing,  waive  compliance  by the other party
hereto with any term or provision  hereof on the part of such other party hereto
to be performed or complied  with. The waiver by any party hereto of a breach of
any  term  or  provision  hereof  shall  not be  construed  as a  waiver  of any
subsequent breach thereof.

     Section 11.8 INTERPRETATION;  ABSENCE OF PRESUMPTION.  (a) For the purposes
hereof,  (i) words in the singular  shall be held to include the plural and VICE
VERSA and words of one gender  shall be held to include the other  gender as the
context requires, (ii) the terms "hereof," "herein," and "herewith" and words of
similar import shall,  unless  otherwise  stated,  be construed to refer to this
Agreement as a whole  (including  all of the Schedules and Exhibits  hereto) and
not to any  particular  provision  of  this  Agreement,  and  Article,  Section,
paragraph,

- --------------------------------------------------------------------------------
                                                                         Page 34
<PAGE>
Exhibit and  Schedule  references  are to the  Articles,  Sections,  paragraphs,
Exhibits and Schedules to this Agreement unless otherwise  specified,  (iii) the
word  "including"  and words of similar import when used in this Agreement shall
mean "including,  without limitation," unless otherwise specified,  and (iv) the
word "or" shall not be exclusive, but shall be interpreted as "and/or."

     (b) As used herein, the phrase "the transactions  contemplated  hereby" (or
words of similar  import) shall include,  but not be limited to, the conversion,
whether  before or after the Tender  Offer,  of any or all of the Shares  issued
pursuant to this Agreement into Common Shares.

     (c) This Agreement will be construed  without regard to any  presumption or
rule  requiring  construction  or  interpretation  against the party drafting or
causing any instrument to be drafted.

     Section 11.9 SEVERABILITY. If any provision of this Agreement is held to be
unenforceable  for any  reason,  it shall be  adjusted  by a court of  competent
jurisdiction rather than voided, if possible,  in order to achieve the intent of
the parties to this Agreement to the fullest extent possible.  In any event, all
other  provisions of this Agreement shall be deemed valid and enforceable to the
fullest extent permitted.

     Section 11.10  FURTHER  ASSURANCES.  The Seller and Buyer agree that,  from
time to time,  whether  before,  at or after the Closing Date, each of them will
execute and deliver such further  instruments and take such other actions as may
be necessary to carry out the purposes and intents hereof.

     Section 11.11 SPECIFIC  PERFORMANCE.  Buyer and the Seller each acknowledge
that,  in view of the  uniqueness of the Purchased  Shares,  the parties  hereto
would not have an  adequate  remedy at law for money  damages if this  Agreement
were not performed in accordance  with its terms,  and therefore  agree that the
parties hereto shall be entitled to specific  enforcement of the terms hereof in
addition to any other  remedy to which the parties  hereto be entitled at law or
in equity.

- --------------------------------------------------------------------------------
                                                                         Page 35
<PAGE>
     IN WITNESS WHEREOF,  this Agreement has been signed by or on behalf of each
of the parties hereto as of the date first above written.



                                  BUYER:

                                  UNITED FINANCIAL ADJUSTING COMPANY,
                                  an Ohio corporation


                                  By:
                                     --------------------------------------
                                  Name:
                                       ------------------------------------
                                  Title:
                                        -----------------------------------


                                  SELLER:

                                  FRONTIER ADJUSTERS OF AMERICA, INC.,
                                  an Arizona corporation


                                  By:
                                     --------------------------------------
                                  Name:
                                       ------------------------------------
                                  Title:
                                        -----------------------------------

- --------------------------------------------------------------------------------
                                                                         Page 36
<PAGE>
                                   APPENDIX B
                      EXHIBIT A TO STOCK PURCHASE AGREEMENT

              RESOLUTION TO BE CONSIDERED BY THE BOARD OF DIRECTORS
                     OF FRONTIER ADJUSTERS OF AMERICA, INC.

AUTHORIZATION OF SERIES A CONVERTIBLE VOTING PREFERRED STOCK

        WHEREAS,  the Board of Directors of Frontier Adjusters of America,  Inc.
(the  "Company") has deemed it to be in the best interest of the Company and its
shareholders  for the  Company to  establish a series of  preferred  stock to be
issued and sold to United Financial  Adjusting  Company ("UFAC") pursuant to the
authority  granted to the Board of  Directors  in Article 4,  paragraph a of the
Articles  of  Incorporation  of  the  Company,  as  amended  (the  "Articles  of
Incorporation") and Section 10-602 of the Arizona Business Corporation Act;

        NOW, THEREFORE,  BE IT RESOLVED,  that, pursuant to the authority vested
in the  Board of  Directors  by the  Articles  of  Incorporation,  a  series  of
preferred  stock is hereby  established,  and the terms of the same  shall be as
follows:

        Section 1. NUMBER OF SHARES AND  DESIGNATION.  This series of  preferred
stock shall be designated as Series A Convertible  Voting  Preferred  Stock, par
value $0.01per share (the "Series A Preferred Shares") and up to 6,000,000 shall
be the number of such shares constituting such series.

        Section 2. DEFINITIONS.  For purposes of the Series A Preferred Shares,
the following terms shall have the meanings indicated:

        "ACT" shall mean the Securities Act of 1933, as amended.

        "BOARD OF DIRECTORS" shall mean the Board of Directors of the Company or
        any committee authorized by the Board of Directors to perform any of its
        responsibilities with respect to the Series A Preferred Shares.

        "COMMON  SHARES" shall mean the shares of common stock,  par value $0.01
        per share, of the Company.

        "SERIES A PREFERRED  SHARES" shall have the meaning set forth in Section
        1 hereof.

        "TRANSACTION"  shall have the  meaning  set forth in  paragraph  (e) of
        Section 5 hereof.

        "TRANSFER  AGENT" means US Stock Transfer Corp. or such other entity as
        the Company shall designate.

        Section 3. DIVIDENDS. The holders of each Series A Preferred Share shall
receive  dividends  and  distributions  in an  amount  equal  to the  amount  of
dividends and distributions  paid on each Common Share, when, as and if declared
by the Board of  Directors;  provided,  however,  that the  holders  of Series A
Preferred  Shares will not be entitled to the  distribution in the amount
<PAGE>
of $1.60 per Common  Share to be declared and paid during the first half of 1999
to the holders of record of the Common Shares as of the  applicable  record date
set by the Board of Directors.

        Section 4. SHARES TO BE RETIRED.  All Series A  Preferred  Shares  which
shall have been  issued and  reacquired  in any manner by the  Company  shall be
restored to the status of  authorized,  but unissued  preferred  stock,  without
designation  as to series.  The Company may also  retire any  unissued  Series A
Preferred  Shares,  and such  shares  shall  then be  restored  to the status of
authorized but unissued preferred stock, without designation as to series.

        Section 5. CONVERSION.

        Holders of Series A Preferred Shares shall have the right to convert all
or a portion of such shares into Common Shares, as follows:

        (a) Subject to and upon  compliance  with the provisions of this Section
5, a holder of Series A Preferred Shares shall have the right, at any time after
the record date established for the distribution  referenced in Section 3 and on
or before June 30, 1999, at such  holder's  option,  to convert such shares,  in
whole or in part,  into fully paid and  nonassessable  shares of authorized  but
previously  unissued  Common  Shares on the basis of one  Common  Share for each
Series A  Preferred  Share.  Any Series A  Preferred  Shares  that have not been
converted  to  Common  Shares  on or before  June 30,  1999 will  automatically,
without any action on the part of the holder  thereof,  be  converted  to Common
Shares effective June 30, 1999.

        (b) In order to exercise the  conversion  right,  the holder of Series A
Preferred Shares to be converted shall surrender the certificate(s) representing
such  shares,  duly  endorsed to the  Company or in blank,  at the office of the
Transfer  Agent,  accompanied  by written  notice to the Company that the holder
thereof elects to convert such Series A Preferred  Shares.  Unless Common Shares
issuable upon  conversion are to be issued in the same name as the name in which
such Series A Preferred  Shares are registered,  each  certificate  representing
shares  surrendered  for  conversion  shall be  accompanied  by  instruments  of
transfer,  in form reasonably  satisfactory to the Company, duly executed by the
holder or such holder's duly authorized attorney.

        (c) As promptly as practicable  after the surrender of certificates  for
Series A  Preferred  Shares as  aforesaid,  the  Company  shall  issue and shall
deliver at such office to such holder, or send on such holder's written order, a
certificate or  certificates  for the number of Common Shares  issuable upon the
conversion of such Series A Preferred  Shares in accordance  with the provisions
of this Section 5.

        (d) Each  conversion  shall be deemed to have been effected  immediately
prior to the close of business on the date on which the  certificates for Series
A Preferred  Shares shall have been surrendered and such notice delivered to the
Company  at the office of the  transfer  agent as  aforesaid,  and the person or
persons in whose name or names any certificate or certificates for Common Shares
shall be issuable upon such conversion shall be deemed to have become the holder
or holders of record of the shares represented thereby at such time on such date
unless the share  transfer books of the Company shall be closed on that date, in
which event such person or

- --------------------------------------------------------------------------------
                                                                          Page 2
<PAGE>
persons  shall be deemed to have  become such holder or holders of record at the
close of business on the next  succeeding  day on which such transfer  books are
open.

        (e) If the  Company  shall  be a  party  to any  transaction,  including
without limitation a merger, consolidation,  statutory share exchange, issuer or
self  tender  offer  for  all or a  substantial  portion  of the  Common  Shares
outstanding,  sale  of all or  substantially  all of  the  Company's  assets  or
recapitalization of the Common Shares,  (each of the foregoing being referred to
herein as a  "Transaction"),  in each case as a result  of which  Common  Shares
shall  be  converted  into the  right to  receive  shares,  securities  or other
property  (including cash or any combination  thereof),  each Series A Preferred
Share which is not  converted  into the right to receive  shares,  securities or
other  property  in  connection  with  such   Transaction   shall  thereupon  be
convertible  into the kind and amount of shares,  securities  and other property
(including cash or any combination thereof) receivable upon such consummation by
a holder of a Common Share.  The Company shall not be a party to any Transaction
unless the terms of such  Transaction are consistent with the provisions of this
paragraph  (e),  and it shall  not  consent  or agree to the  occurrence  of any
Transaction  until the Company has entered into an agreement  with the successor
or purchasing  entity, as the case may be, for the benefit of the holders of the
Series A Preferred Shares that will contain  provisions  enabling the holders of
the Series A Preferred Shares that remain  outstanding after such Transaction to
convert at that time or at any time thereafter into the  consideration  received
by  holders  of  Common  Shares.  The  provisions  of this  paragraph  (e) shall
similarly apply to successive Transactions.

        (f) The Company shall at all times reserve and keep available, free from
preemptive  rights,  out of the aggregate of its authorized but unissued  Common
Shares solely for the purpose of effecting  conversion of the Series A Preferred
Shares,  the full number of Common Shares deliverable upon the conversion of all
outstanding  Series A Preferred  Shares not  theretofore  converted  into Common
Shares.

        (g) The Company  covenants that any Common Shares issued upon conversion
of the  Series A  Preferred  Shares  shall be  validly  issued,  fully  paid and
non-assessable.

        (h) The  Company  shall use its best  efforts to list the Common  Shares
required to be delivered upon conversion of the Series A Preferred Shares, prior
to such delivery, upon each national securities exchange, if any, upon which the
outstanding Common Shares are listed at the time of such delivery.

        (i) The Company will pay any and all documentary  stamp or similar issue
or transfer  taxes  payable in respect of the issue or delivery of Common Shares
or other  securities  or property  on  conversion  of Series A Preferred  Shares
pursuant hereto;  PROVIDED,  HOWEVER,  that the Company shall not be required to
pay any tax that may be payable in respect of any transfer involved in the issue
or delivery  of Common  Shares or other  securities  or property in a name other
than that of the holder of the Series A Preferred Shares to be converted, and no
such issue or delivery shall be made unless and until the person requesting such
issue  or  delivery  has  paid to the  Company  the  amount  of any  such tax or
established,  to the reasonable  satisfaction of the Company,  that such tax has
been paid.

- --------------------------------------------------------------------------------
                                                                          Page 3
<PAGE>
        (j) If the Company  issues  additional  Common  Shares by way of a stock
split, stock dividend or other distribution to the holders of the Common Shares,
then the holders of the Series A Preferred Shares, at the time of conversion, in
addition  to the Common  Shares  issued  upon  conversion,  will be  entitled to
receive  in  connection   with  such  stock  split,   stock  dividend  or  other
distribution  the number of Common  Shares that would be issued to them had such
holders  converted the Series A Preferred  Shares to Common  Shares  immediately
prior to the record date  established  for such stock split,  stock  dividend or
other distribution of Common Shares.

        Section 6.  RANKING.  The Series A Preferred  Shares  shall be deemed to
rank on parity with the Common  Shares as to the payment of dividends  and as to
distribution  of assets  upon  liquidation,  dissolution  or  winding  up of the
Company.

        Section 7. VOTING.

        Except as otherwise required by law, each outstanding Series A Preferred
Share  shall  entitle  the holder  thereof to one vote on each  matter  properly
submitted to the Company's stockholders for their vote, consent, waiver, release
or other action, including,  without limitation,  the election of members of the
Board of  Directors  and all other  matters  submitted  to the holders of Common
Shares,  and shall vote with the  holders of Common  Shares,  acting as a single
class.

- --------------------------------------------------------------------------------
                                                                          Page 4
<PAGE>
                                   APPENDIX C
                      EXHIBIT B TO STOCK PURCHASE AGREEMENT

                          REGISTRATION RIGHTS AGREEMENT

        This  Agreement  is made  pursuant to Section 5.7 of the Stock  Purchase
Agreement  dated as of  November  ___,  1998 (the "Stock  Purchase  Agreement"),
between Frontier  Adjusters of America,  Inc.  ("Frontier") and United Financial
Adjusting Company ("UFAC").  Pursuant to the Stock Purchase Agreement, UFAC will
purchase an aggregate of 5,258,513  shares of  Frontier's  Series A  Convertible
Voting Preferred Stock, $.01 par value per share (the "Preferred  Shares").  The
Preferred Shares will be convertible into shares of common stock, par value $.01
per share,  of Frontier (the "Common  Stock").  In order to induce  Purchaser to
consummate the transactions contemplated by the Stock Purchase Agreement, and in
further consideration therefor,  Frontier has agreed to execute and deliver this
Agreement and provide the registration rights set forth in this Agreement.

     Accordingly, it is hereby agreed as follows:

1.  DEFINITIONS.  Capitalized  terms used but not otherwise defined herein shall
have the meanings  assigned to such terms in the Stock Purchase  Agreement.  For
purposes  of this  Agreement,  the  following  terms  shall  have the  following
meanings:

     "EFFECTIVE  PERIOD" shall mean,  for purposes of this  Agreement,  a period
commencing on the date of this  Agreement and ending on the date as of which all
Registrable Securities cease to be Registrable Securities.

     "REGISTRABLE SECURITIES" means collectively, (i) the Preferred Shares, (ii)
the shares of Common  Stock  issued  upon  conversion  of the  Preferred  Shares
purchased by UFAC pursuant to the Stock  Purchase  Agreement  (the "Shares") and
(iii) any securities issued or distributed in respect of any Preferred Shares or
Shares  by  way of  stock  dividend  or  stock  split  or in  connection  with a
combination of shares, recapitalization,  reorganization,  merger, consolidation
or otherwise.

     "REGISTRATION  EXPENSES"  shall  mean  any and  all  expenses  incident  to
performance of or compliance with this Agreement, including, without limitation,
(i) all SEC and securities exchange  registration and filing fees, (ii) all fees
and expenses of complying with state securities or blue sky laws (including fees
and  disbursements  of counsel for the  underwriters in connection with blue sky
qualifications of the Registrable Securities), (iii) all printing, messenger and
delivery  expenses,  (iv) all fees and expenses  incurred in connection with the
listing of the  Registrable  Securities on any securities  exchange  pursuant to
paragraph  5(h), (v) the fees and  disbursements  of counsel for Frontier and of
its independent  public  accountants,  including the expenses of any incident to
such  performance  and  compliance,  and  (vi) any  fees  and  disbursements  of
underwriters  customarily paid by the issuers or sellers of securities,  and the
reasonable fees and expenses of any special experts  retained in connection with
the requested registration, but excluding underwriting discounts and commissions
and transfer taxes, if any.
<PAGE>
     "RELATED  SECURITIES" means any securities of Frontier similar or identical
to any of the Registrable  Securities,  including,  without  limitation,  Common
Stock and all  options,  warrants  and other  securities  convertible  into,  or
exchangeable or exercisable for, Common Stock.

2.  SECURITIES  SUBJECT TO THIS  AGREEMENT.  For the purposes of this Agreement,
Registrable  Securities  will  cease  to be  Registrable  Securities  when (i) a
registration  statement  covering such Registrable  Securities has been declared
effective  under  the  Securities  Act (as  defined  below)  and they  have been
disposed of pursuant to such  effective  registration  statement,  (ii) they are
distributed to the public pursuant to Rule 144 (or any similar provision then in
force) under the  Securities  Act of 1933,  as amended (the  "Securities  Act"),
(iii) they shall have been otherwise transferred,  new certificates for them not
bearing a legend  restricting  further  transfer  shall have been  delivered  by
Frontier and subsequent  disposition of them shall not require  registration  or
qualification  of them under the Securities Act or any state  securities or blue
sky law then in force, or (iv) they shall have ceased to be outstanding.

3. DEMAND REGISTRATION RIGHTS.

      (a) RIGHT TO DEMAND.  At any time during the  Effective  Period,  UFAC may
make a written  request to Frontier for  registration  with the  Securities  and
Exchange  Commission  (the "SEC") under and in accordance with the provisions of
the Securities  Act, and under the securities  laws of the states  designated by
UFAC, of all or part of its  Registrable  Securities.  Upon receipt of each such
request,  Frontier  shall use its best  efforts to effect such  registration  as
required  pursuant  to  Section 5 hereof (a  "Demand  Registration");  PROVIDED,
HOWEVER, that (i) the aggregate number of Registrable Securities requested to be
so  registered  shall have a market value  (calculated  at then  current  market
prices) of at least  $250,000 and (ii) no Demand  Registration  may be requested
after the end of the Effective Period and PROVIDED, FURTHER, that Frontier shall
not be obligated to file a registration  statement  relating to any registration
request  under this Section 3, within a period of six months after the effective
date of any  other  registration  statement  relating  to (A)  any  registration
request under this Section 3 or (B) any  registration  effected under Section 4.
All requests  made  pursuant to this  paragraph  3(a) will specify the aggregate
number of  Registrable  Securities  to be  registered  and will also specify the
intended methods of disposition thereof.

     (b) Frontier  shall be entitled to postpone the filing of any  registration
statement  otherwise  required to be prepared and filed by Frontier  pursuant to
this Section 3, for a reasonable  period of time,  but not in excess of 30 days,
if the board of directors of Frontier  determines in its reasonable judgment and
in  good  faith  that  the  registration  and  distribution  of the  Registrable
Securities would materially interfere with any pending financing, acquisition or
corporate  reorganization involving Frontier or any of its subsidiaries or would
require premature  disclosure  thereof and promptly gives UFAC written notice of
such  determination,  containing  a general  statement  of the  reasons for such
postponement and an approximation of the anticipated delay. If Frontier shall so
postpone the filing of a  registration  statement,  UFAC shall have the right to
withdraw  the  request for  registration  by giving  written  notice to Frontier
within 20 days after receipt of the notice of postponement (and, in the event of
such  withdrawal,  such request shall not be counted for purposes of determining
the number of requests for  registration  to which UFAC is entitled  pursuant to
paragraph (c) of this Section 3).

- --------------------------------------------------------------------------------
                                                                          Page 2
<PAGE>
     (c) NUMBER OF DEMAND REGISTRATIONS.  UFAC shall be entitled to a maximum of
one Demand  Registrations  during the Effective  Period.  Frontier  shall not be
deemed to have  effected a Demand  Registration  unless  and until  such  Demand
Registration  is  declared  effective  under  the  Securities  Act.  If a Demand
Registration  is effected  following a request from UFAC,  then the  individuals
named in Section  6.2(e) of the Stock  Purchase  Agreement  shall be entitled to
register   any  shares  of  Common  Stock  not  then  covered  by  an  effective
Registration Statement on Form S-8 in such Demand Registration.

     (d)  PRIORITY  ON DEMAND  REGISTRATIONS.  If the  managing  underwriter  or
underwriters of a Demand  Registration advise Frontier in writing that in its or
their  opinion  the  number of  securities  proposed  to be sold in such  Demand
Registration  exceeds the number  which can be sold in such  offering,  Frontier
will  include in such  registration  only the number of  securities  that in the
opinion of such underwriter or underwriters can be sold.

     (e)  SELECTION  OF  UNDERWRITERS.  If any  offering  pursuant  to a  Demand
Registration  is an  underwritten  offering,  Frontier  will  select a  managing
underwriter or underwriters  to administer the offering,  provided such managing
underwriter or underwriters shall be reasonably satisfactory to UFAC.

4.  PIGGY-BACK  REGISTRATION.  If at any time after the date of  issuance of any
Registrable  Securities and prior to the end of the Effective  Period,  Frontier
proposes to file a registration  statement under the Securities Act with respect
to an offering  by Frontier  for its own account or for the account of others of
any class of equity  security of  Frontier  (or any  options,  warrants or other
securities  convertible  into, or exchangeable  or exercisable  for, such equity
securities)  to  be  offered  for  cash  (other  than  in  connection  with  the
registration of securities issuable pursuant to an employee stock option,  stock
purchase  or  similar  plan  or  pursuant  to  a  merger,  exchange  offer  or a
transaction of the type specified in Rule 145(a) under the Securities Act), then
Frontier shall in each case give written notice of such proposed  filing to UFAC
at least 20 days before the filing  date,  and such notice  shall offer UFAC the
opportunity  to  register  such  number of  Registrable  Securities  as UFAC may
request (a "  Piggy-Back  Registration").  If such offer is  accepted by written
notice to  Frontier  within  15 days of UFAC's  receipt  of the  written  notice
provided for in the preceding  sentence,  Frontier shall use its best efforts to
cause such  Registrable  Securities  to be included in such offering on the same
terms and  conditions  as the  corresponding  securities  of  Frontier  included
therein,  PROVIDED that (i) if, at any time after giving  written  notice of its
intention  to register any  securities  and prior to the  effective  date of the
registration  statement  filed in connection  with such  registration,  Frontier
shall  determine  for any reason not to proceed with the proposed  registration,
Frontier may, at its election, give written notice of such determination to UFAC
and thereupon  shall be relieved of its  obligation to register any  Registrable
Securities in connection with such  registration (but not from its obligation to
pay  the  Registration  Expenses  in  connection  therewith),  and  (ii) if such
registration  involves an underwritten  offering by Frontier  (underwritten,  at
least in part, by Persons who are not  Affiliates of Frontier or UFAC),  subject
to the following  sentence,  UFAC must sell its  Registrable  Securities to such
underwriters  who shall have been  selected  by  Frontier  on the same terms and
conditions  as apply to  Frontier,  with such  differences,  including  any with
respect to indemnification and contribution,  as may be customary or appropriate
in combined primary and secondary offerings. If a proposed registration pursuant
to this Section 4 involves such an underwritten public offering,  UFAC may elect
in writing, prior to the effective date of the

- --------------------------------------------------------------------------------
                                                                          Page 3
<PAGE>
registration  statement filed in connection with such registration,  to withdraw
such request and not to have its securities  registered in connection  with such
registration.  Notwithstanding  the  foregoing,  if the managing  underwriter or
underwriters of a proposed underwritten offering advise Frontier in writing that
in their opinion the total amount or kind of securities  that UFAC has requested
to be included in such offering, when added to those securities then proposed to
be  offered by  Frontier  and any other  participants  in such  offering,  would
adversely affect the success of such offering,  then the amount of securities to
be offered for the accounts of UFAC, Frontier and such other participants in the
offering shall be reduced  proportionately to the extent necessary to reduce the
total  amount of  securities  to be  included  in such  offering  to the  amount
recommended by such managing underwriter or underwriters.

5. REGISTRATION PROCEDURES. If and whenever Frontier is required to use its best
efforts to effect or cause the registration of any Registrable  Securities under
the   Securities  Act  as  provided  in  this   Agreement,   Frontier  will,  as
expeditiously as possible:

     (a) prepare and file with the SEC a registration  statement with respect to
     such  Registrable  Securities on any form for which Frontier then qualifies
     and which counsel for Frontier shall deem appropriate, and which form shall
     be available for the sale of the Registrable  Securities in accordance with
     the intended methods of distribution  thereof,  and use its best efforts to
     cause such registration statement to become and remain effective; PROVIDED,
     HOWEVER,  that Frontier may discontinue any  registration of its securities
     which is being  effected  pursuant  to  Section 3 at any time  prior to the
     effective date of the registration statement relating thereto;

     (b) prepare and file with the SEC such  amendments and  supplements to such
     registration  statement and the prospectus used in connection  therewith as
     may be necessary to keep such registration statement effective for a period
     of 180  days or such  lesser  period  of time as  Frontier  or UFAC  may be
     required  under the  Securities  Act to deliver a prospectus  in connection
     with any sale of Registrable Securities,  and to comply with the provisions
     of the  Securities  Act with respect to the  disposition  of all securities
     covered by such  registration  statement  during such period in  accordance
     with  the  intended  methods  of  disposition  by UFAC  set  forth  in such
     registration  statement;   PROVIDED,  that  before  filing  a  registration
     statement or prospectus, or any amendments or supplements thereto, Frontier
     will  furnish to the UFAC and its counsel not less than two  business  days
     prior to filing, copies of all documents proposed to be filed;

     (c)  furnish to UFAC such number of copies of such  registration  statement
     and of each  amendment and  supplement  thereto (in each case including all
     exhibits),  such  number  of copies of the  prospectus  and any  prospectus
     supplement (as  applicable),  in conformity  with the  requirements  of the
     Securities Act, and such other documents as UFAC may reasonably  request in
     order to facilitate the disposition of the Registrable Securities by UFAC;

     (d) use its best efforts to register or qualify such Registrable Securities
     covered by such registration  statement under such other securities or blue
     sky laws of such jurisdictions as UFAC shall reasonably request, and do any
     and all

- --------------------------------------------------------------------------------
                                                                          Page 4
<PAGE>
     other acts and things  which may be  reasonably  necessary  or advisable to
     enable UFAC to consummate  the  disposition  in such  jurisdictions  of the
     Registrable Securities owned by UFAC, except that Company shall not for any
     such  purpose be required to qualify  generally to do business as a foreign
     corporation in any  jurisdiction  where,  but for the  requirements of this
     paragraph  5(d), it would not be obligated to be so  qualified,  to subject
     itself to  taxation  in any such  jurisdiction,  or to  consent  to general
     service of process in any such jurisdiction;

     (e) use its best efforts to cause such  Registrable  Securities  covered by
     such registration statement to be registered with or approved by such other
     governmental  agencies or authorities as may be necessary to enable UFAC to
     consummate the disposition of such Registrable Securities;

     (f) notify UFAC at any time when a prospectus  relating thereto is required
     to be delivered  under the  Securities  Act within the  appropriate  period
     mentioned  in  paragraph  5(b),  of  Frontier's  becoming  aware  that  the
     prospectus  included  in such  registration  statement,  as then in effect,
     includes  an  untrue  statement  of a  material  fact or  omits  to state a
     material  fact  required  to be stated  therein  or  necessary  to make the
     statements  therein  not  misleading  in  light of the  circumstances  then
     existing,  and at the request of UFAC,  prepare,  file with the SEC and all
     applicable  state  securities  authorities and furnish to UFAC a reasonable
     number  of  copies  of an  amended  or  supplemental  prospectus  as may be
     necessary  so that,  as  thereafter  delivered  to the  purchasers  of such
     Registrable  Securities,  such  prospectus  shall  not  include  an  untrue
     statement of a material  fact or omit to state a material  fact required to
     be  stated  therein  or  necessary  to  make  the  statements  therein  not
     misleading in light of the circumstances then existing;

     (g) otherwise use its best efforts to comply with all applicable  rules and
     regulations  of the SEC, and make  available to UFAC, as soon as reasonably
     practicable (but not more than eighteen months) after the effective date of
     the registration  statement,  an earnings statement which shall satisfy the
     provisions  of  Section  11(a)  of the  Securities  Act and the  rules  and
     regulations promulgated thereunder;

     (h) use its best  efforts to cause all such  Registrable  Securities  to be
     listed on any securities exchange on which the Common Stock is then listed,
     if such  Registrable  Securities  are not  already  so  listed  and if such
     listing is then permitted under the rules of such exchange,  and to provide
     a transfer agent and registrar for such Registrable  Securities  covered by
     such  registration  statement  no  later  than the  effective  date of such
     registration statement;

     (i) use its best efforts to obtain a "cold comfort"  letter or letters from
     Frontier's  independent  public  accountants  in customary form in a timely
     manner in order to facilitate the sale of the Registrable Securities;

     (j) cooperate with UFAC, the managing underwriter or underwriters,  if any,
     and any transfer agent to facilitate the timely preparation and delivery of

- --------------------------------------------------------------------------------
                                                                          Page 5
<PAGE>
     certificates (not bearing any restrictive legends,  unless required by law)
     representing the securities to be sold under such  registration  statement,
     and enable such  securities to be in such  denominations  and registered in
     such names as the managing underwriter or underwriters, if any, or UFAC may
     request; and

     (k) make available for inspection by UFAC, any underwriter participating in
     any disposition pursuant to such registration statement,  and any attorney,
     accountant   or  other  agent   retained   by  UFAC  or  such   underwriter
     (collectively, the "Inspectors"), all financial and other records and other
     information,  pertinent  corporate  documents  and  properties  of  any  of
     Frontier and its subsidiaries and affiliates (collectively, the "Records"),
     as shall be  reasonably  necessary  to enable  them to  exercise  their due
     diligence responsibility; PROVIDED, HOWEVER, that the Records that Frontier
     determines,  in good faith,  to be  confidential  and which it notifies the
     Inspectors  in  writing  are  confidential  shall not be  disclosed  to any
     Inspector   unless  such  Inspector  signs  a   confidentiality   agreement
     reasonably  satisfactory  to Frontier.  UFAC agrees that it will,  promptly
     after learning that  disclosure of such Records is sought in a court having
     jurisdiction,  give notice to Frontier  and allow  Frontier,  at  Frontiers
     expense,  to undertake  appropriate  action to prevent  disclosure  of such
     Records.

     Frontier  may  require  UFAC to  furnish  Frontier  with  such  information
regarding  UFAC and  pertinent to the  disclosure  requirements  relating to the
registration  and the  distribution of such securities as Frontier may from time
to time reasonably request in writing.

     UFAC agrees that, upon receipt of any notice from Frontier of the happening
of any event of the kind  described  in  paragraph  5(f),  UFAC  will  forthwith
discontinue  disposition of Registrable  Securities pursuant to the registration
statement  covering  such  Registrable  Securities  until UFAC's  receipt of the
copies of the supplemented or amended prospectus contemplated by paragraph 5(f),
and, if so directed by Frontier,  UFAC will  deliver to Frontier (at  Frontier's
expense) all copies, other than permanent file copies then in UFAC's possession,
of the prospectus  covering such Registrable  Securities  current at the time of
receipt of such notice.  In the event Frontier  shall give any such notice,  the
period  mentioned  in  paragraph  5(b) shall be  extended  by the number of days
during  the  period  from the date of the  giving  of such  notice  pursuant  to
paragraph 5(f) and through the date when each seller of  Registrable  Securities
covered by such  registration  statement  shall have  received the copies of the
supplemented or amended prospectus contemplated by paragraph 5(f).

6.  REGISTRATION  EXPENSES.  Frontier  will  pay all  Registration  Expenses  in
connection  with the first  registration of Registrable  Securities  pursuant to
Section  3 or 4 upon the  written  request  of  UFAC,  and  UFAC  shall  pay all
underwriting  discounts and commissions and transfer taxes, if any,  relating to
the  sale  or  disposition  of  UFAC's  Registrable  Securities  pursuant  to  a
registration  statement effected pursuant to such Sections. All expenses for any
subsequent  registrations of Registrable Securities pursuant to either Section 3
or 4 shall  be paid  PRO  RATA by all  Persons  (including  UFAC  and  Frontier)
participating in such registration on the basis of the relative number of shares
of Common Stock of each such Person included in such registration.

- --------------------------------------------------------------------------------
                                                                          Page 6
<PAGE>
7. INDEMNIFICATION; CONTRIBUTION.

     (a)  INDEMNIFICATION  BY FRONTIER.  Frontier  agrees to indemnify UFAC, its
officers and  directors and each Person who controls UFAC (within the meaning of
the Securities  Act), and any agent or investment  adviser  thereof  against all
losses,  claims,   damages,   liabilities  and  expenses  (including  reasonable
attorneys' fees and expenses of  investigation)  incurred by such party pursuant
to any actual or threatened action,  suit,  proceeding or investigation  arising
out of or based upon (i) any untrue or alleged untrue statement of material fact
contained  in  any  registration   statement,   any  prospectus  or  preliminary
prospectus,  or any  amendment or supplement to any of the foregoing or (ii) any
omission or alleged  omission to state  therein a material  fact  required to be
stated  therein or  necessary to make the  statements  therein (in the case of a
prospectus  or a  preliminary  prospectus,  in light of the  circumstances  then
existing) not  misleading,  except in each case insofar as the same arise out of
or are based upon, any such untrue statement or omission made in reliance on and
in conformity with information with respect to such indemnified  party furnished
in writing to Frontier by such  indemnified  party or its counsel  expressly for
use  therein.  In  connection  with  an  underwritten  offering,  Frontier  will
indemnify the underwriters thereof, their officers and directors and each Person
who controls such underwriters (within the meaning of the Securities Act) to the
same  extent as  provided  above with  respect to the  indemnification  of UFAC.
Notwithstanding  the foregoing  provisions of this paragraph 7(a), Frontier will
not be liable to UFAC,  any Person who  participates  as an  underwriter  in the
offering or sale of  Registrable  Securities  or any other  Person,  if any, who
controls UFAC or underwriter  (within the meaning of the Securities  Act), under
the indemnity  agreement in this paragraph 7(a) with respect to any  preliminary
prospectus  or the  final  prospectus  or the final  prospectus  as  amended  or
supplemented,  as the case may be,  to the  extent  that any such  loss,  claim,
damage or liability of UFAC,  underwriter or controlling Person results from the
fact that UFAC or underwriter  sold  Registrable  Securities to a Person to whom
there was not sent or given (or  deemed to be sent or given) a copy of the final
prospectus (including any documents incorporated by reference therein) or of the
final  prospectus  as then  amended or  supplemented  (including  any  documents
incorporated  by reference  therein),  whichever is most recent,  required to be
sent or given in accordance  with any applicable law or regulation,  if Frontier
has previously furnished copies thereof to UFAC or underwriter.

     (b) INDEMNIFICATION BY UFAC. In connection with any registration  statement
in which UFAC is  participating,  UFAC will  furnish to Frontier in writing such
information,  including  with  respect  to the name,  address  and the amount of
Registrable  Securities held by UFAC, as Frontier reasonably requests for use in
such  registration  statement or the related  prospectus and agrees to indemnify
and hold  harmless  (in the same  manner and to the same  extent as set forth in
paragraph 7(a)) Frontier, any underwriter,  as the case may be, and any of their
respective affiliates,  directors, officers and controlling Persons, (within the
meaning of the Securities Act) against any losses, claims, damages,  liabilities
and expenses resulting from any untrue or alleged untrue statement of a material
fact or any  omission  or alleged  omission  of a material  fact  required to be
stated  in  such  registration  statement  or  prospectus  or any  amendment  or
supplement to either of them or necessary to make the statements therein (in the
case of a  prospectus,  in the light of the  circumstances  then  existing)  not
misleading, but only to the extent that any such untrue statement or omission is
made in reliance on and in  conformity  with  information  with  respect to UFAC
furnished  in writing  to  Frontier  by UFAC or its  counsel  expressly  for use
therein.

- --------------------------------------------------------------------------------
                                                                          Page 7
<PAGE>
     (c)  CONDUCT  OF  INDEMNIFICATION   PROCEEDINGS.  Any  Person  entitled  to
indemnification   hereunder   agrees  to  give  prompt  written  notice  to  the
indemnifying  party after the receipt by such  indemnified  party of any written
notice of the commencement of any action,  suit,  proceeding or investigation or
threat  thereof  made in  writing  for which  such  indemnified  party may claim
indemnification  or contribution  pursuant to this  Agreement.  In case any such
action shall be brought  against any  indemnified  party and it shall notify the
indemnifying party of the commencement  thereof, the indemnifying party shall be
entitled to participate  therein and, to the extent that it shall wish,  jointly
with any other  indemnifying  party  similarly  notified,  to assume the defense
thereof,  with counsel  satisfactory to such  indemnified  party (who shall not,
except with the consent of the indemnified party, be counsel to the indemnifying
party),  and after notice from the indemnifying  party to such indemnified party
of its decision as to whether or not to assume the defense thereof (which notice
must be given to such  indemnified  party  within five days of the  indemnifying
party's receipt of notice of commencement of any action], the indemnifying party
shall  not be liable  to such  indemnified  party  under  these  indemnification
provisions  for any legal  expenses of other counsel or any other  expenses,  in
each case  subsequently  incurred by such indemnified  party, in connection with
the defense thereof other than reasonable costs of investigation,  unless in the
reasonable judgment of any indemnified party a conflict of interest is likely to
exist between such indemnified party and the indemnifying  party or any other of
such  indemnified  parties  with  respect  to such  claim,  in which  event  the
indemnifying  party  shall be  obligated  to pay the fees and  expenses  of such
additional  counsel or counsels.  The indemnifying  party will not be subject to
any liability  for any  settlement  made without its consent  (which will not be
unreasonably withheld or delayed).

     (d)  CONTRIBUTION.  If the  indemnification  from  the  indemnifying  party
provided for in this Section 7 is unavailable to an indemnified  party hereunder
in respect of any losses, claims,  damages,  liabilities or expenses referred to
therein,  then the indemnifying  party, in lieu of indemnifying such indemnified
party,  shall contribute to the amount paid or payable by such indemnified party
as a result of such losses,  claims,  damages,  liabilities and expenses in such
proportion as is appropriate  to reflect the relative fault of the  indemnifying
party and  indemnified  party in connection  with the actions which  resulted in
such losses,  claims,  damages,  liabilities and expenses,  as well as any other
relevant equitable considerations. The relative fault of such indemnifying party
and  indemnified  party shall be determined by reference to, among other things,
whether any action in question, including any untrue or alleged untrue statement
of a material fact or omission or alleged omission to state a material fact, has
been made by, or relates to information  supplied by, such indemnifying party or
indemnified  party,  and the  parties'  relative  intent,  knowledge,  access to
information and  opportunity to correct or prevent such action.  The amount paid
or payable by a party as a result of the losses,  claims,  damages,  liabilities
and  expenses  referred  to above  shall be deemed to  include,  subject  to the
limitations  set forth in paragraph  7(c), any legal and other fees and expenses
reasonably   incurred  by  such   indemnified   party  in  connection  with  any
investigation or proceeding.

     The  parties  hereto  agree  that it  would  not be just and  equitable  if
contribution  pursuant  to this  paragraph  7(d)  were  determined  by PRO  RATA
allocation or by any other method of  allocation  which does not take account of
the equitable considerations referred to in the immediately preceding paragraph.
Notwithstanding  the provisions of this paragraph 7(d), no underwriter  shall be
required  to  contribute  any  amount in excess of the amount by which the total
price at which the Registrable Securities  underwritten by it and distributed to
the public were

- --------------------------------------------------------------------------------
                                                                          Page 8
<PAGE>
offered to the public  exceeds the amount of any damages which such  underwriter
has otherwise  been  required to pay by reason of such untrue or alleged  untrue
statement  or  omission or alleged  omission,  and UFAC shall not be required to
contribute  any amount in excess of the amount by which the total price at which
the  Registrable  Securities  of UFAC were  offered  to the  public  (net of all
underwriting  discounts and commissions) exceeds the amount of any damages which
UFAC has otherwise  been  required to pay by reason of such untrue  statement or
omission. No Person guilty of fraudulent  misrepresentation  (within the meaning
of Section 11(f) of the Securities Act) shall be entitled to  contribution  from
any Person who was not guilty of such fraudulent misrepresentation.

     If  indemnification  is available  under this  Section 7, the  indemnifying
parties shall  indemnify each  indemnified  party to the full extent provided in
paragraph  7(a) or (b), as the case may be, without regard to the relative fault
of said  indemnifying  parties  or  indemnified  party  or any  other  equitable
consideration provided for in this paragraph 7(d).

     (e) The provisions of this Section 7 shall be applicable in respect of each
registration  pursuant to this Agreement,  shall be in addition to any liability
which any party may have to any other party and shall survive any termination of
this Agreement.

8. PARTICIPATION IN UNDERWRITTEN REGISTRATIONS.  UFAC may not participate in any
underwritten  registration  hereunder  unless  UFAC (a)  agrees  to sell  UFAC's
securities  on the basis  provided  in  underwriting  arrangements  approved  by
Frontier and UFAC and (b) completes and executes all  questionnaires,  powers of
attorney,  indemnities,  underwriting  agreements and other documents reasonably
required under the terms of such underwriting arrangements.

9. RULE 144.  Frontier  covenants  that it will file all reports  required to be
filed by it under the Securities Act and the Securities Exchange Act of 1934, as
amended, and the rules and regulations adopted by the Commission thereunder (or,
if Frontier is not required to file such reports,  it will,  upon the request of
UFAC, make publicly  available other  information so long as necessary to permit
sales under Rule 144 under the  Securities  Act),  and it will take such further
action as UFAC may reasonably  request,  all to the extent required from time to
time to enable UFAC to sell Registrable  Securities  without  registration under
the Securities Act within the limitation of the exemptions  provided by (a) Rule
144 under the Securities  Act, as such Rule may be amended from time to time, or
(b) any similar rule or regulation hereafter adopted by the Commission. Upon the
request UFAC, Frontier will deliver to UFAC a written statement as to whether it
has complied with such requirements.

10, MISCELLANEOUS. (a) REMEDIES. UFAC, in addition to being entitled to exercise
all rights granted by law,  including  recovery of damages,  will be entitled to
specific performance of its rights under this Agreement.

     (b)  AMENDMENTS  AND WAIVERS.  Except as  otherwise  provided  herein,  the
provisions of this Agreement may not be amended,  modified or supplemented,  and
waivers or consents to departures  from the provisions  hereof may not be given,
without the prior written consent of both parties.

- --------------------------------------------------------------------------------
                                                                          Page 9
<PAGE>
     (c) NOTICES. All Notices and other communications provided for or permitted
hereunder  shall be in  writing  and shall be deemed to have been duly  given if
delivered personally or sent by telecopier, registered or certified mail (return
receipt requested),  postage prepaid, or courier  guaranteeing next day delivery
to the  parties at the  following  addresses  (or at such other  address for any
party as shall be specified by like notice, provided that notices of a change of
address  shall be  effective  only  upon  receipt  thereof).  Notices  delivered
personally  shall be  effective  upon  receipt,  notices  sent by mail  shall be
effective  three  days  after  mailing,  notices  sent by  telecopier  shall  be
effective when receipt is acknowledged, and notices sent by courier guaranteeing
next day  delivery  shall be  effective  on the next  business  day after timely
delivery to the courier:

        (i) if to UFAC at:       United Financial Adjusting Company
                                 747 Alpha Drive
                                 Highland Heights, Ohio 44143
                                 Attention:  John M. Davies, President
                                 Telecopy Number:  (440) 442-4251; and

        (ii) if to Frontier at:  Frontier Adjusters of America, Inc.
                                 45 East Monterey Way, Suite 202
                                 Phoenix, Arizona 85012
                                 Attention:  William J. Rocke,
                                  Chief Executive Officer
                                 Telecopy Number:  (602) 279-5813

     (d)  ASSIGNMENT.  Neither  this  Agreement  nor any  rights,  interests  or
obligations  hereunder may be assigned by either of the parties  hereto  without
the prior written consent of the other party;  PROVIDED,  HOWEVER, that UFAC may
assign its rights, interests or obligations hereunder to any of its Affiliates.

     (e)  SUCCESSORS AND ASSIGNS.  This Agreement  shall inure to the benefit of
and be binding upon the successors and permitted assigns of each of the parties.

     (f)  COUNTERPARTS.  This  Agreement  may  be  executed  in  any  number  of
counterparts and by the parties hereto in separate  counterparts,  each of which
when so  executed  shall be  deemed  to be an  original  and all of which  taken
together shall constitute one and the same agreement.

     (g)  HEADINGS.  The  headings  in this  Agreement  are for  convenience  of
reference only and shall not limit or otherwise affect the meaning hereof.

     (h)  GOVERNING  LAW. This  Agreement  shall be governed by and construed in
accordance  with the laws of the State of Arizona  applicable to contracts  made
and to be performed wholly within that State.

     (i)  SEVERABILITY.  In the  event  that  any one or more of the  provisions
contained  herein,  or the  application  thereof in any  circumstances,  is held
invalid,  illegal or unenforceable in any respect for any reason,  the validity,
legality and enforceability of any such provision in every

- --------------------------------------------------------------------------------
                                                                         Page 10
<PAGE>
other respect and of the remaining  provisions  contained herein shall not be in
any way  impaired  thereby,  it being  intended  that all  remaining  provisions
contained  herein shall not be in any way impaired  thereby,  it being  intended
that all of the rights and privileges of the  Shareholders  shall be enforceable
to the fullest extent permitted by law.

     (j) ENTIRE AGREEMENT.  This Agreement and the Stock Purchase  Agreement are
intended  by the  parties as a final  expression  and a complete  and  exclusive
statement of the agreement and understanding of the parties hereto in respect of
the subject matter hereof.  There are no restrictions,  promises,  warranties or
undertakings  with respect to the subject  matter  hereof,  other than those set
forth or referred to herein and therein.  This  Agreement  supersedes  all prior
agreements and  understandings  between the parties with respect to such subject
matter.

     IN WITNESS WHEREOF, the parties have executed this Agreement as of the date
first written above.

                                             FRONTIER ADJUSTERS OF AMERICA, INC.


                                             By:
                                               ---------------------------------
                                               Name:
                                               Title:

                                              UNITED FINANCIAL ADJUSTING COMPANY


                                             By:
                                               ---------------------------------
                                               Name:
                                               Title:


- --------------------------------------------------------------------------------
                                                                         Page 11
<PAGE>
                                   APPENDIX D
                      EXHIBIT C TO STOCK PURCHASE AGREEMENT

                                SERVICE AGREEMENT

        This  Service  Agreement  is  entered  into  as of  the  ______  day  of
___________,   19____  between  United  Financial  Adjusting  Company,  an  Ohio
corporation  ("UFAC")  and  Frontier  Adjusters  of  America,  Inc.,  an Arizona
corporation, on behalf of itself and each of its subsidiaries (collectively, the
"Company").

        WHEREAS,  Company  licenses or franchises  independent  claims adjusters
throughout  the United  States and  Canada,  and owns and  operates  independent
insurance adjusting and risk management businesses;

        WHEREAS, UFAC has acquired a majority ownership interest in Company;

        WHEREAS,  Company has  requested  UFAC to provide  Company  with certain
advisory  and support  services  relating  to  Company's  business,  and UFAC is
willing to provide such services;

        WHEREAS,  Company and UFAC have  reached  agreement  on, and wish to set
forth,  the terms and  conditions  upon which UFAC will provide such services to
Company and certain related matters;

        NOW,  THEREFORE,  in  consideration  of  the  premises  and  the  mutual
covenants and  agreements  set forth  hereinbelow,  the parties  hereto agree as
follows:

                                        1
<PAGE>
        1. UFAC SERVICES. Upon and subject to the terms and conditions set forth
in this Agreement,  UFAC shall provide  Company with the following  advisory and
support services:

     (a)  FRANCHISE OPERATIONS:. UFAC will provide an experienced claims manager
          (the  "Claims  Manager") to assume the day to day  responsibility  for
          managing  the  Company's  franchisee  network  and the  Company  field
          offices in Phoenix, Las Vegas and Tucson. The Claims Manager will work
          out of Frontier's offices on a full time basis.

     (b)  STRATEGIC  PLANNING:  UFAC will help  Company  develop  clear  written
          strategic  business plans,  which may be communicated to the Company's
          shareholders, employees, franchisees and licensees.

     (c)  SALES  AND  MARKETING:  The  strategic  business  plans  will  include
          detailed marketing plans,  including a systematic process of expanding
          Company's customer base for adjusting  services,  as well as expanding
          the types of services  provided by Company.  UFAC personnel will begin
          marketing Company services to targeted sales prospects  promptly after
          the date hereof.  UFAC will use its reasonable best efforts to provide
          Frontier and its  licensees/franchisees  with adjusting business,  and
          will encourage its affiliates to do the same.

     (d)  TECHNOLOGY:  (i) UFAC's Information  Technology Director and his staff
          will support and coordinate the work of the Company's IT staff. UFAC's

                                        2
<PAGE>
          programming staff will provide up to 200 hours of programming  support
          per year, will coordinate the development of a disaster  recovery plan
          for  Company,  and will plan the  implementation  of  applicable  UFAC
          claims assignment and management software in Company's operations.

          (ii) Company will receive a license to use UFAC claims  assignment and
          management software, as agreed by the parties, during the term of this
          Agreement.  This  software  may be  accessed by  Company's  licensees,
          franchisees and clients for Company-related  business at no additional
          charge. The license will be  non-transferable  and non-exclusive.  The
          license  fees for such  software  are  included  in the  Service  Fees
          provided  for  in  Section  2(a)  hereof.  During  the  term  of  this
          Agreement,  UFAC will provide or arrange for the necessary maintenance
          and  support  services  for  this  software.  The  charges  for  these
          maintenance  and support  services  are  included in the Service  Fees
          provided for in Section 2(a).

          (iii) Upon the effective  date of any  termination  of this  Agreement
          (the  "Effective  Date"),  Company  will have the  option to acquire a
          license to use any  proprietary  software  (object code only) owned by
          UFAC  (or  any  other  wholly-owned   subsidiary  of  The  Progressive
          Corporation)  which  is then  being  used  to  support  the  Company's
          operations  for a term of one (1) year,  commencing  on the  Effective
          Date, renewable annually thereafter at Company's option by delivery of
          written  notice of renewal to UFAC at least  thirty (30) days prior to
          expiration of the then current annual term.

                                        3
<PAGE>
          The Company's  cost of licensing  this software for the initial or any
          renewal  term of the  license  will  be the  prevailing  rate  for the
          software at the time of the initial or renewal  term (as  applicable),
          not  to  exceed   $120,000   annually.   Any  such  license  shall  be
          non-transferable and non-exclusive.  UFAC will provide,  upon request,
          up to one hundred  (100) hours of telephone  support for such licensed
          software during UFAC's regular  business hours, at the rate of $115.00
          per hour during the initial  one-year term of such license,  and up to
          one hundred  (100) hours of  telephone  support at the rate of $125.00
          per hour during the second  one-year term of such  license.  After the
          second year of the license, such telephone support will be provided at
          UFAC's then prevailing rate for such services.

          (iv)  Company  acknowledges  that the  licensed  software  will not be
          error-free and agrees to accept such software and all  maintenance and
          support  services on an "AS IS" basis.  Company will hold all licensed
          software  in strict  confidence  and will not sell,  copy,  duplicate,
          transfer,  assign,  license or disclose  the  software (or any portion
          thereof)  to any other  person,  or attempt to  reverse  engineer  the
          software or discover  its  structure,  operation  or content,  without
          UFAC's prior written consent.

     (e)  HUMAN  RESOURCES  SUPPORT:  UFAC's Human Resource  Manager will assist
          Company's HR management in developing  strategy and/or policies in the
          following areas: compensation, employee communications,

                                        4
<PAGE>
          employee relations,  equal employment opportunity,  people development
          and education,  recruiting and relocation.  Through this process, UFAC
          will begin to introduce Company to some of the HR concepts used in the
          Progressive organization.

     (f)  ACCOUNTING AND REPORTING:  UFAC's  Controller will provide support and
          supervision  to  the  Company's   accounting  group,  subject  to  the
          oversight  of  Company's  Board  of  Directors,  to  ensure  that  the
          Company's books and records are properly maintained. This will include
          a quarterly review of the Company's  financial  statements and related
          accounting  records,  and a review of the financial  data contained in
          periodic  reports  to be filed by the  Company  under  the  Securities
          Exchange Act of 1934.

     2. COMPENSATION AND EXPENSE REIMBURSEMENT.

     (a)  In  consideration  for  the  services  provided  by UFAC  pursuant  to
          Paragraphs  1(a)-(f)  hereof,  Company  shall  pay to UFAC  the sum of
          Twenty-Five  Thousand  Dollars  ($25,000) per month ("Service  Fees"),
          plus   reimbursement   for  all  reasonable   out-of-pocket   expenses
          (including,  travel,  lodging  etc.)  actually  incurred  by  UFAC  in
          providing such services.  Only expenses incurred in providing services
          for the benefit of the Company that are  deductible for federal income
          tax purposes will be reimbursed. Expenses over $5,000 must be approved
          in advance by the Company's CEO, President or CFO.

                                        5
<PAGE>
     (b)  Company  shall  have  the  right  to  request  UFAC  to  provide  such
          additional  administrative  and support  services  (such as tax return
          preparation,  legal  representation,  cash  management,  etc.)  as the
          parties  shall   mutually   agree  from  time  to  time   ("Additional
          Services").  If UFAC provides such Additional  Services at the request
          of Company, Company will pay for such services at mutually agreed upon
          rates,  which  will  be  approximately  the  same  as  UFAC's  cost of
          providing  the  services,  and  will not  include  any  allocation  of
          overhead costs.

     (c)  Service  Fees  plus   reimbursement  for   out-of-pocket   travel  and
          entertainment expenses and any other sums due hereunder will be billed
          to Company  monthly.  Reimbursement  will only be made for  reasonable
          expenses  actually  incurred in providing  services for the benefit of
          the Company;  only expenses that are deductible for federal income tax
          purposes  will be  reimbursed.  Company  shall pay to UFAC all of such
          Service  Fees,  expenses and other sums within  thirty (30) days after
          receipt of UFAC's invoice therefor,  together with supporting  expense
          receipts reasonably satisfactory to the Company. All services provided
          by UFAC which are not  included in the Service  Fees will be billed at
          rates which are  approximately  equal to UFAC's cost of providing such
          service and shall not include any allocation of overhead costs.

        3. PRACTICES AND  PROCEDURES.  In performing  services  hereunder,  UFAC
shall provide  substantially the same high level of services as it provides with
respect to its own

                                        6
<PAGE>
business and the businesses of its other  affiliates.  Without the prior consent
of  Company,  UFAC  shall  not  depart,  in any  material  respect,  from  these
practices,  procedures or services in a way that adversely affects the nature or
quality of the services  provided under this  Agreement.  UFAC personnel will be
available  by  telephone  from 8:30 a.m. to 5:30 p.m.,  E.S.T.,  Monday  through
Friday  (holidays  excepted),  to receive  specific  requests  from  Company for
information  and/or  services within the scope of the services to be provided by
UFAC under this  Agreement  and will respond to such  requests  with  reasonable
promptness. In addition, strategic planning discussions among UFAC and Company's
management  will be held at least once per calendar  quarter  during the term of
this Agreement.

        4. COMPANY  SERVICES.  Except for those services to be provided by UFAC,
as herein  specified,  Company  shall  provide and perform,  at its own cost and
expense,  all services  necessary or appropriate for the conduct of its business
and operations.

        5. QUALITY STANDARDS.  All services performed pursuant to this Agreement
or described herein shall be performed by UFAC or Company,  as applicable,  in a
prompt and professional manner by personnel who are competent, conscientious and
properly  trained to perform their assigned  responsibilities.  If any personnel
assigned by UFAC to provide services hereunder are unsatisfactory to Company, in
its reasonable discretion,  then UFAC will replace those people with individuals
who are reasonably satisfactory to Company.

        6.  TERM;  TERMINATION.  Subject  to  Sections  10 and 11  hereof,  this
Agreement shall be effective as of the date first above written, shall remain in
effect until the first anniversary  thereof and shall  automatically  renew from
year to year thereafter, unless and until either party

                                        7
<PAGE>
shall  provide  the other with not less than  ninety  (90) days'  prior  written
notice of its intention not to renew this Agreement after expiration of the then
current annual period.  At the time of the first  anniversary of this Agreement,
UFAC will  review this  Agreement  with a committee  of the  Company's  Board of
Directors, which will consist exclusively of independent directors, to determine
what services,  if any, the Company should  continue to purchase from UFAC. Such
approval will be consistent with Arizona law.  Thereafter,  this Agreement,  and
the  schedule  of fees set  forth  herein,  will be  adjusted  as  agreed by the
parties.

        7.  RELATIONSHIP OF THE PARTIES.  The  relationship  between Company and
UFAC hereunder is and shall always be that of independent  contractors.  None of
the  agents,  servants,  employees,  representatives  or  contractors  of either
Company  or UFAC  shall ever be deemed to be the  agents,  servants,  employees,
representatives  or contractors of the other party, and neither Company nor UFAC
shall be responsible for the acts or omissions of the other party, or any of its
officers, agents, employees, representatives or contractors. Neither Company nor
UFAC shall for any purposes,  at any time, be or be construed to be the agent of
the other.

        8. COMPLIANCE WITH LAWS AND COMPANY  PROCEDURES.  In performing services
hereunder,  the parties shall comply with all applicable federal,  state, county
and municipal  statutes,  ordinances and  regulations.  When UFAC's employees or
agents are working on Company's  premises,  they will comply with all applicable
written  personnel  policies and  procedures of the Company.  In performing  its
duties  hereunder,  UFAC,  as the  majority  shareholder  of the  Company,  will
exercise  appropriate  care so as to  comply  with its  fiduciary  duties to the
Company's other shareholders.

                                        8
<PAGE>
        9.  INDEMNIFICATION.  Subject  to  the  following  sentence,  UFAC  will
indemnify, defend and hold harmless Company from and against any and all claims,
damages,   liabilities,   demands,  costs  and  expenses  (including  reasonable
attorney's  fees)  that  Company  may  suffer  or incur as a result of the gross
negligence or willful  misconduct of UFAC or its employees in providing  Company
with services under this Agreement.  NOTWITHSTANDING  ANYTHING IN THIS AGREEMENT
TO THE  CONTRARY,  IN NO  EVENT  SHALL  UFAC,  ITS  AFFILIATES  OR ANY OF  THEIR
RESPECTIVE  DIRECTORS,  OFFICERS,  EMPLOYEES  OR AGENTS  BE LIABLE  FOR ANY LOST
PROFITS,  LOST  REVENUES,  LOST  BUSINESS  OPPORTUNITIES,  EXEMPLARY,  PUNITIVE,
SPECIAL, INCIDENTAL,  INDIRECT OR CONSEQUENTIAL DAMAGES, EACH OF WHICH IS HEREBY
EXPRESSLY WAIVED, REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE OR WHETHER
ANY PARTY OR ANY PERSON HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

        10. CHANGE OF CONTROL.  If either (a) The Progressive  Corporation shall
cease to own, directly or indirectly, at least fifty percent (50%) of the issued
and outstanding  capital stock of UFAC or (b) UFAC shall cease to own,  directly
or  indirectly,  at least  forty  percent  (40%) of the issued  and  outstanding
capital stock of the Company (each such occurrence  being deemed to be a "Change
in  Control"),  then UFAC shall  provide  Company  with written  notice  thereof
("Change of Control  Notice")  not later than ten (10)  business  days after the
date on which such Change of Control occurs.  In such event,  Company shall have
the right and option to terminate this Agreement,  without liability on the part
of either party,  by giving UFAC written notice thereof  ("Termination  Notice")
within  forty-five  (45) days of  Company's  receipt  of the  Change in  Control
Notice, such termination to be effective on the date specified by Company in the

                                        9
<PAGE>
Termination  Notice,  which  shall not be later than  ninety (90) days after the
date of delivery of the  Termination  Notice.  The  determination  by Company of
whether to exercise its termination right under this Section 10 shall be made by
a vote of the independent directors of the Company (i.e. those directors who are
not officers or employees of UFAC or The  Progressive  Corporation or any of its
subsidiaries other than the Company).

        11.  DEFAULT.  If either of the parties hereto shall fail to pay any sum
due hereunder,  when and as herein provided, and such failure shall continue for
ten (10) or more days after such party has received  written notice thereof,  or
if either of the  parties  hereto  shall  fail to  observe  or  perform,  in any
material respect, any of its other covenants or obligations hereunder,  and such
failure  shall  continue  for  thirty  (30) or more days  after  such  party has
received  written notice  thereof,  a condition of default shall exist hereunder
and the non-defaulting party may immediately  terminate this Agreement,  and its
performance hereunder,  and (subject to Section 10 hereof) pursue damages or any
other remedy available at law or in equity.  Without limiting the foregoing,  in
the event of any such  default,  the  non-defaulting  party may set-off any sums
then due to it  hereunder  against,  and  thereby  reduce,  any sums  that  such
non-defaulting party may owe to the party in default.

        12. DISPUTES. If any claim, dispute or controversy ("Dispute") arises in
connection  with this  Agreement  and is not  resolved  in the normal  course of
business,  the parties  will  resolve the  Dispute  not by  litigation  or other
judicial  means,  but  through  a Dispute  Resolution  Process  consisting  of a
progression of the following: direct negotiations at the senior executive level,
mediation,  and,  if the Dispute  has not been  resolved  within four (4) months
following delivery of the written notice referred to in the following  sentence,
binding arbitration. In the event of any

                                       10
<PAGE>
Dispute,  either party may initiate the Dispute Resolution Process by delivering
written  notice  thereof to the other party.  Thereafter,  the parties,  in good
faith,  shall  mutually  develop  and agree  upon the  specific  procedures  and
guidelines  which shall govern the Dispute  Resolution  Process;  subject to the
proviso that,  unless  otherwise  mutually  agreed,  if the direct  negotiations
and/or  mediation  have not resolved the Dispute within six (6) months after the
receipt  of  the  written  notice  initiating  the  Dispute  Resolution  Process
hereunder, then either party may by written notice to the other party invoke the
right to proceed at that time with binding  arbitration as contemplated  herein.
Any mediation or arbitration  proceedings  shall be conducted in accordance with
the  applicable  rules of the Center for  Public  Resources,  as then in effect,
except as otherwise agreed by the parties.  Nothing herein shall prohibit either
party from seeking a temporary  restraining  order,  preliminary  injunction  or
other provisional relief if, in its judgment,  such action is necessary to avoid
irreparable  damage or to  preserve  the  status  quo or from  seeking  specific
performance to enforce this Section 12. In any such arbitration proceeding,  the
tribunal  may award only  compensatory  damages  and is not  empowered  to award
punitive or exemplary damages,  or any relief not available in a court of law or
equity.  The  arbitrator(s)  shall  also  have  authority  to  award  reasonable
attorneys'  fees and costs and any other  arbitration  expenses  incurred to the
prevailing  party in any such Dispute,  as determined  by the  arbitrator(s)  in
his/their  award.  Any  mediation  or  arbitration  proceeding  shall be held in
Phoenix,  Arizona  unless  the  mediator  or  arbitrator,  as the  case  may be,
determines  at the outset that another  locale would be more  convenient to both
parties and to any other individuals (other than counsel) participating therein.

                                       11
<PAGE>
        13.  NOTICES.  All notices  required or permitted to be given  hereunder
shall be sent to the following  addresses,  or such other addresses as either of
said parties may in writing request:

     If to UFAC:      John M. Davies, President
                      United Financial Adjusting Company
                      747 Alpha Drive
                      Highland Heights, Ohio  44143-2124
                      Fax: 440/442-4251

     If to Company:   William J. Rocke, Chief Executive Officer, or
                      Jean Ryberg, President
                      Frontier Adjusters of America, Inc.
                      45 East Monterey Way
                      Phoenix, Arizona 85012
                      Fax: 602-279-5813

All notices shall be hand delivered or sent postpaid by certified  mail,  return
receipt requested, or by courier,  overnight delivery service or facsimile,  and
shall be effective when received.

        14.  AMENDMENTS.  This Agreement  contains the entire  understanding and
agreement of the parties  hereto with respect to the subject  matter  hereof and
may not be modified, changed or amended orally; any such modifications,  changes
or  amendments  may be made  only in  writing  duly  executed  on behalf of both
parties.

        15.  SEVERABILITY  OF  PROVISIONS.  If any  term  or  provision  of this
Agreement or any  application  thereof  shall be invalid or  unenforceable,  the
remainder of this Agreement and any other  application of such term or provision
shall not be affected thereby.

             12
<PAGE>
        16.  SUCCESSORS AND ASSIGNS.  This Agreement  shall be binding upon, and
shall  inure  to the  benefit  of,  the  parties  hereto  and  their  respective
successors and assigns,  except that neither party may assign this Agreement, or
any of its rights or obligations hereunder, without the prior written consent of
the other  party;  provided  that,  without such  consent,  UFAC may assign this
Agreement  or delegate any of its  obligations  hereunder to any other direct or
indirect subsidiary of The Progressive Corporation.

        17. LAW GOVERNING. This Agreement shall be governed by, and construed in
accordance with, the laws of the State of Arizona.

        IN WITNESS  WHEREOF,  the parties hereto have executed this Agreement as
of the date first above written.


                        UNITED FINANCIAL ADJUSTING COMPANY

                        By:
                           ----------------------------------
                        Name:
                             --------------------------------
                        Title:
                              -------------------------------

                        FRONTIER ADJUSTERS OF AMERICA, INC.,
                        ON BEHALF OF ITSELF AND EACH OF ITS
                        SUBSIDIARIES.

                        By:
                           ----------------------------------
                        Name:
                             --------------------------------
                        Title:
                              -------------------------------

                                       13
<PAGE>
                                   APPENDIX E
                      EXHIBIT D TO STOCK PURCHASE AGREEMENT

                                    AGREEMENT

        THIS  AGREEMENT  is made as of this day of , 19____  between  William J.
Rocke  (hereinafter  referred to as "Rocke") and Frontier  Adjusters of America,
Inc.,  an  Arizona   corporation,   and  Frontier  Adjusters  Inc.,  a  Colorado
corporation, (collectively referred to herein as "Frontier").

                                    RECITALS

        WHEREAS,  Frontier is engaged in the insurance adjusting and franchising
business and  maintains  its  principal  office and place of business at 45 East
Monterey Way, Phoenix, Arizona; and

        WHEREAS,  Rocke is Chairman of the Board and Chief Executive Officer of
Frontier; and

        WHEREAS,  Rocke and Frontier  have  entered into a Employment  Agreement
dated August 10, 1995 (the "Employment Agreement"),  pursuant to which Rocke has
been engaged as the Chief  Executive  Officer of Frontier for a period ending on
June 30, 2000; and

        WHEREAS,  Rocke has advised Frontier of his desire to voluntarily retire
on June 30, 1999 (the "Retirement Date"); and

        WHEREAS,  the parties hereto desire to set forth their mutual  agreement
relating to such retirement and the  termination of the Employment  Agreement as
of the Retirement Date.

        NOW, THEREFORE,  for and in consideration of the premises and the mutual
covenants and  agreements  hereinafter  set forth,  the parties  hereto agree as
follows:

        1.  ENGAGEMENT  Frontier will continue to employ and engage Rocke as its
Chief Executive Officer pursuant to the Employment  Agreement,  and Rocke hereby
agrees to serve in such capacity, until the Retirement Date.

        2. RESIGNATION.  On the Retirement Date, Rocke will resign as an officer
and  employee  of  Frontier  and  each  of  its  (their)   direct  and  indirect
subsidiaries.  Following  such  resignation,  Rocke will  continue to serve as a
member of the Board of Directors of Frontier  Adjusters of America,  Inc.  until
the next  annual  meeting  of  shareholders  of said  corporation  and until his
successor  shall be elected  and  qualified.  The  parties  agree that Rocke may
thereafter be nominated for re-election to the Board of said  corporation in the
sole  discretion  of its  Board  of  Directors  and  subject  to the vote of its
shareholders.

        3.  TERMINATION OF EMPLOYMENT  AGREEMENT.  Effective upon the Retirement
Date, the Employment  Agreement  shall  terminate and be of no further force and
effect.  Rocke  shall not be  entitled  to any  severance  or other  payment  or
benefits with respect to his  retirement or in  consideration  of his employment
with or other  service to Frontier,  except for such  compensation  as he may be
entitled to receive as a director of Frontier Adjusters of America,  Inc. during
his tenure as such and any  benefits  that he may be entitled  to receive  under
this Agreement or the Frontier Adjusters Inc. Profit Sharing Plan.

                                        1
<PAGE>
        4.  (a)   SALARY  AND   EXPENSES.   Rocke  shall   continue  to  receive
                  semi-monthly   installments  of  his  salary,   determined  in
                  accordance  with  Section  Four of the  Employment  Agreement,
                  until the Retirement  Date (or any earlier  termination of his
                  employment  with  Frontier),   plus   reimbursement   for  all
                  necessary  expenses  incurred  by  Rocke  while  traveling  or
                  otherwise   performing   services   pursuant   to   Frontier's
                  direction.  On June 30, 1999, Frontier will pay to Rocke, in a
                  lump  sum,  an  amount  equal to the  salary  that he would be
                  entitled to receive  under the  Employment  Agreement  for the
                  fiscal  year  beginning  July 1,  1999 and  ending on June 30,
                  2000.

            (b)   BONUS  COMPENSATION.  Pursuant  to and  during the term of the
                  Employment  Agreement,  Rocke is entitled to receive an annual
                  bonus  based  upon   Frontier's   net  income   before  taxes,
                  determined in accordance  with the formula set forth  therein.
                  Rocke will be  entitled to receive  such bonus for  Frontier's
                  fiscal  year  ending  on June 30,  1999.  Such  bonus  will be
                  calculated  at the end of such fiscal year and will be paid to
                  Rocke  no  later  than   seventy-five   (75)  days  after  the
                  termination thereof. On June 30, 1999, Rocke will also receive
                  a lump sum  payment  of $20,000  in lieu of  participating  in
                  Frontier's  bonus and profit sharing plans for the fiscal year
                  beginning  July 1, 1999.  By reason of his  retirement,  Rocke
                  will not be entitled to receive any additional  profit sharing
                  distribution  or bonus  for any  fiscal  year or other  period
                  beginning on or after July 1, 1999.

        5. AUTOMOBILE.  At the time of his retirement,  Rocke will receive title
to his company car.

        6. LIFE INSURANCE  POLICY. At the time of Rocke's  retirement,  Frontier
will transfer to Rocke ownership of the policy  insuring  Rocke's life currently
held by Frontier.

        7. STORAGE FACILITIES. Rocke currently stores his collection of baseball
and other sports cards and sports memorabilia  ("Card  Collection") in a storage
room at the  offices of  Frontier  at 45 Monterey  Way,  Phoenix,  Arizona  (the
"Storage  Facility").  Rocke may  continue to store the Card  Collection  in the
Storage Facility until June 30, 2000.  Rocke agrees to bear sole  responsibility
for insuring the Card Collection against any and all damage, destruction or loss
from fire,  theft,  vandalism or other cause and hereby releases  Frontier,  its
affiliates,  and each of their  respective  officers,  directors,  employees  or
agents,  from any and all  responsibility  and  liability  for any loss,  theft,
damage or destruction of the Card Collection,  or any item(s) therein,  from any
cause   whatsoever,   provided  that  the   foregoing   shall  not  release  any
individual(s)  from any  liability  that may result from  his/her/their  acts of
theft or arson or other action that can be classified as criminal.

        8.  CONSULTING  SERVICES . From and after the Retirement  Date and until
June 30, 2000 ("Service  Period"),  Rocke will be available to provide  Frontier
with  consultation  and  advisory  services on matters  relating  to  Frontier's
business.  During the Service  Period,  Rocke will be  available to consult with
Frontier  not more than 40 hours per month.  Rocke will not be  entitled  to any
compensation for such consulting  services in addition to the amounts payable to
Rocke pursuant to Section 4 hereof, but will be reimbursed for any out-of-pocket
expenses that he  reasonably  incurs in the  performance  of such  services.  To
facilitate  the  provision  of such  services,  Rocke will be assigned an office
(which he will share with Jean Ryberg) at Frontier's headquarters at 45 Monterey

                                        2
<PAGE>
Way, Phoenix,  Arizona.  The office assigned to Rocke will be either one that is
currently  occupied by Rocke or Ms. Ryberg or another office of equivalent  size
and utility.  During the Service  Period,  Frontier will make available to Rocke
such administrative  support services (including  secretarial support and office
equipment)  as shall be necessary  for the proper  discharge  of his  consulting
responsibilities.

        9  ATHLETIC  EVENTS.  It is  anticipated  that  from and  after the date
hereof,  Frontier  will  purchase  tickets for various  professional  or college
sporting  events.  Rocke will have the right to purchase  from  Frontier  season
tickets for certain events,  covering  specific seats, as set forth in Exhibit A
hereto,  and will reimburse  Frontier,  at Frontier's cost, for all such tickets
that he purchases.  This right will survive the  termination of this  Agreement,
but terminate on the death of Rocke.

        10.  COBRA  BENEFITS.  Following  the  Retirement  Date,  Rocke  will be
entitled to continuation of his medical  coverages,  at the level of benefits to
which he is entitled as of Retirement Date, pursuant to the provisions of COBRA,
provided he then has a statutory right to COBRA benefits. Frontier agrees to pay
the premiums for the COBRA  benefits  provided to Rocke pursuant to this Section
through  June 30, 2000,  up to an amount not to exceed $600 per month,  with any
excess  to be paid by  Rocke.  If  Rocke is not  eligible  for  COBRA  benefits,
Frontier  will pay for any private  insurance  secured by Rocke in lieu  thereof
until June 30, 2000, up to an amount not exceeding $600 per month.

        11.  RELEASE.  In  consideration  of the  covenants  and  agreements  of
Frontier hereunder,  and payments to be made by Frontier pursuant hereto,  Rocke
hereby releases Frontier,  its (their) affiliates and shareholders,  and each of
their respective  representatives,  officers,  directors,  employees and agents,
from any and all actions, suits, claims,  liabilities,  obligations and demands,
in law or equity,  that Rocke ever had, now has or may hereafter have, by reason
of or relating to any matter,  cause or thing  occurring  or arising at any time
prior to the Retirement Date, and particularly any claims relating in any way to
Rocke's  employment  relationship  or  the  termination  of  Rocke's  employment
relationship with Frontier,  including (without  limitation) any claim under the
Age  Discrimination  in  Employment  Act, any claim  arising  under any federal,
state,  or local law,  any common law claim and any claim  under the  Employment
Agreement,  but excepting  the  obligations  undertaken  by Frontier  under this
Agreement.  Rocke  understands  that  he may be  replaced  by  Frontier  with an
individual  who is younger than him, and Rocke  expressly  agrees that among the
claims being released  herein are any and all claims that might arise out of any
such action by Frontier.

        12.  WITHHOLDING.  All  payments  made  hereunder  shall be  subject  to
withholding  of all  applicable  federal,  state and local  taxes or other items
required by law to be withheld.

        13.  UNDERSTANDING;  NO  OTHER  REPRESENTATIONS.   Rocke  has  read  and
understands  all of the terms of this  Agreement.  Rocke signs this Agreement in
exchange for the consideration to be given to him. Neither Frontier,  nor any of
its agents,  representatives,  or employees,  have made any  representations  to
Rocke  concerning  the terms or  effects  of this  Agreement  other  than  those
contained in the Agreement.

        14.  COUNTERPARTS.  This  Agreement  may be  executed  in  one  or  more
counterparts,  all of which shall be considered one and the same agreement,  and
shall become  effective when one or more  counterparts  have been signed by each
party hereto and delivered to the other party.

                                        3
<PAGE>
        15.  NOTICES.  All notices and other  communications  hereunder shall be
sufficiently  given for all  purposes  hereunder  if in  writing  and  delivered
personally,  or sent by documented  overnight delivery service or, to the extent
receipt is  confirmed,  by telecopy,  telefax or other  electronic  transmission
service  to the  appropriate  address or number as set forth  below,  unless and
until either of such parties  notifies the other in accordance with this section
of a change of address or change of telecopy number:

     If to Rocke:
                 ------------------------------------

                 ------------------------------------
                 Telecopy Number:
                                 --------------------

     If to Frontier:     Frontier Adjusters of America, Inc.
                         45 East Monterey Way, Suite 202
                         Phoenix, Arizona  85012
                         Attention:
                                  -------------------------
                         Telecopy Number:  602-279-5813

        16.  SUCCESSORS AND ASSIGNS.  This  Agreement  shall be binding upon and
inure  to  the  benefit  of the  parties  hereto  and  their  respective  heirs,
executors,  successors and permitted assigns, but neither this Agreement nor any
of the rights,  interests or obligations  hereunder may be assigned by either of
the parties hereto without the prior written consent of the other party.

        17.  AMENDMENTS  AND  WAIVERS.  This  Agreement  may not be  modified or
amended  except by an  instrument  in writing  signed by the party  against whom
enforcement of any such modification or amendment is sought. Either party hereto
may,  only by an  instrument  in writing,  waive  compliance  by the other party
hereto with any term or  provision  hereof.  The waiver by any party hereto of a
breach of any term or provision hereof shall not be construed as a waiver of any
subsequent breach thereof.

        18.  SEVERABILITY.  If any  provision  of this  Agreement  is held to be
unenforceable  for any  reason,  it shall be  adjusted  by a court of  competent
jurisdiction rather than voided, if possible,  in order to achieve the intent of
the parties to this Agreement to the fullest extent possible.  In any event, all
other  provisions of this Agreement shall be deemed valid and enforceable to the
fullest extent permitted.

        19.  ENTIRE  AGREEMENT.  This  Agreement  contains the entire  agreement
between the parties with respect to the subject  matter  hereof and there are no
agreements,  understandings,  representations  or warranties between the parties
other than those set forth or referred to herein.

        20.  GOVERNING LAW. This Agreement shall be governed by and construed in
accordance with the laws of the State of Arizona without reference to the choice
of law principles thereof.

ROCKE HAS READ AND  UNDERSTANDS ALL OF THE TERMS OF THIS AGREEMENT AND ROCKE HAS
BEEN ENCOURAGED TO CONSULT WITH AN ATTORNEY. ROCKE ACKNOWLEDGES THAT HE HAS BEEN
GIVEN A PERIOD OF TWENTY-ONE (21) DAYS TO REVIEW THIS AGREEMENT WITH AN ATTORNEY
AND CONSIDER ITS EFFECT, INCLUDING ROCKE'S RELEASE OF RIGHTS AND SEPARATION.

                                        4
<PAGE>
ROCKE ALSO ACKNOWLEDGES  THAT HE HAS SEVEN (7) DAYS FOLLOWING  EXECUTION OF THIS
AGREEMENT  TO REVOKE THIS  AGREEMENT  FOR ANY REASON AND IS HEREBY  ADVISED THAT
THIS AGREEMENT SHALL NOT BECOME EFFECTIVE OR ENFORCEABLE UNTIL THE EXPIRATION OF
THE SEVEN (7) DAY REVOCATION PERIOD.

        IN WITNESS  WHEREOF,  this  Agreement has been signed by or on behalf of
each of the parties hereto as of the date first above written.

                            ROCKE:

                            -------------------------------------
                            William J. Rocke


                            FRONTIER:
                            Frontier Adjusters of America, Inc., an
                            Arizona corporation

                            By:
                               ----------------------------------

                            Name:
                                 --------------------------------

                            Title:
                                  -------------------------------


                            Frontier Adjusters Inc., a Colorado
                            corporation

                            By:
                               ----------------------------------

                            Name:
                                 --------------------------------

                            Title:
                                  -------------------------------

                                        5
<PAGE>
                                   APPENDIX F
                      EXHIBIT E TO STOCK PURCHASE AGREEMENT

                                    AGREEMENT

        THIS AGREEMENT is made as of this day of , 19____ between Jean E. Ryberg
(hereinafter  referred to as "Ryberg") and Frontier Adjusters of America,  Inc.,
an Arizona  corporation,  and Frontier  Adjusters Inc., a Colorado  corporation,
(collectively referred to herein as "Frontier").

                                    RECITALS

        WHEREAS,  Frontier is engaged in the insurance adjusting and franchising
business and  maintains  its  principal  office and place of business at 45 East
Monterey Way, Phoenix, Arizona; and

        WHEREAS, Ryberg is President of Frontier; and

        WHEREAS,  Ryberg and Frontier  have entered into a Employment  Agreement
dated August 10, 1995 (the "Employment Agreement"), pursuant to which Ryberg has
been engaged as the  President of Frontier for a period ending on June 30, 2000;
and

        WHEREAS, Ryberg has advised Frontier of her desire to voluntarily retire
on June 30, 1999 (the "Retirement Date"); and

        WHEREAS,  the parties hereto desire to set forth their mutual  agreement
relating to such retirement and the  termination of the Employment  Agreement as
of the Retirement Date.

        NOW, THEREFORE,  for and in consideration of the premises and the mutual
covenants and  agreements  hereinafter  set forth,  the parties  hereto agree as
follows:

        1. ENGAGEMENT  Frontier will continue to employ and engage Ryberg as its
President  pursuant to the  Employment  Agreement,  and Ryberg  hereby agrees to
serve in such capacity, until the Retirement Date.

        2. RESIGNATION. On the Retirement Date, Ryberg will resign as an officer
and  employee  of  Frontier  and  each  of  its  (their)   direct  and  indirect
subsidiaries.  Following  such  resignation,  Ryberg will continue to serve as a
member of the Board of Directors of Frontier  Adjusters of America,  Inc.  until
the next  annual  meeting  of  shareholders  of said  corporation  and until her
successor  shall be elected and  qualified.  The  parties  agree that Ryberg may
thereafter be nominated for re-election to the Board of said  corporation in the
sole  discretion  of its  Board  of  Directors  and  subject  to the vote of its
shareholders.

        3.  TERMINATION OF EMPLOYMENT  AGREEMENT.  Effective upon the Retirement
Date, the Employment  Agreement  shall  terminate and be of no further force and
effect.  Ryberg  shall not be  entitled  to any  severance  or other  payment or
benefits with respect to her  retirement or in  consideration  of her employment
with or other service to Frontier,  except for such  compensation  as she may be
entitled to receive as a director of Frontier Adjusters of America,  Inc. during
her tenure as such and any  benefits  that she may be entitled to receive  under
this Agreement or the Frontier Adjusters Inc. Profit Sharing Plan.

                                        1
<PAGE>
        4.  (a)   SALARY  AND  EXPENSES.   Ryberg  shall   continue  to  receive
                  semi-monthly   installments  of  her  salary,   determined  in
                  accordance  with  Section  Four of the  Employment  Agreement,
                  until the Retirement  Date (or any earlier  termination of her
                  employment  with  Frontier),   plus   reimbursement   for  all
                  necessary  expenses  incurred  by Ryberg  while  traveling  or
                  otherwise   performing   services   pursuant   to   Frontier's
                  direction. On June 30, 1999, Frontier will pay to Ryberg, in a
                  lump sum,  an  amount  equal to the  salary  that she would be
                  entitled to receive  under the  Employment  Agreement  for the
                  fiscal  year  beginning  July 1,  1999 and  ending on June 30,
                  2000.

            (b)   BONUS  COMPENSATION.  Pursuant  to and  during the term of the
                  Employment Agreement,  Ryberg is entitled to receive an annual
                  bonus  based  upon   Frontier's   net  income   before  taxes,
                  determined in accordance  with the formula set forth  therein.
                  Ryberg will be entitled to receive  such bonus for  Frontier's
                  fiscal  year  ending  on June 30,  1999.  Such  bonus  will be
                  calculated  at the end of such fiscal year and will be paid to
                  Ryberg  no later  than  seventy-  five  (75)  days  after  the
                  termination  thereof.  On June  30,  1999,  Ryberg  will  also
                  receive a lump sum payment of $20,000 in lieu of participating
                  in  Frontier's  bonus and profit  sharing plans for the fiscal
                  year  beginning  July 1,  1999.  By reason of her  retirement,
                  Ryberg will not be entitled to receive any  additional  profit
                  sharing  distribution  or bonus for any  fiscal  year or other
                  period beginning on or after July 1, 1999.

        5. AUTOMOBILE. At the time of her retirement,  Ryberg will receive title
to her company car.

        6. LIFE INSURANCE POLICY. At the time of Ryberg's  retirement,  Frontier
will transfer to Ryberg ownership of the policy insuring Ryberg's life currently
held by Frontier.

        7.  CONSULTING  SERVICES . From and after the Retirement  Date and until
June 30, 2000 ("Service  Period"),  Ryberg will be available to provide Frontier
with  consultation  and  advisory  services on matters  relating  to  Frontier's
business.  During the Service  Period,  Ryberg will be available to consult with
Frontier  not more than 40 hours per month.  Ryberg  will not be entitled to any
compensation for such consulting  services in addition to the amounts payable to
Ryberg   pursuant  to  Section  4  hereof,   but  will  be  reimbursed  for  any
out-of-pocket  expenses that she  reasonably  incurs in the  performance of such
services. To facilitate the provision of such services,  Ryberg will be assigned
an office (which she will share with Bill Rocke) at Frontier's  headquarters  at
45 Monterey Way, Phoenix,  Arizona. The office assigned to Ryberg will be either
one that is  currently  occupied  by Ryberg or Mr.  Rocke or  another  office of
equivalent  size and  utility.  During the Service  Period,  Frontier  will make
available to Ryberg such administrative  support services (including secretarial
support and office  equipment) as shall be necessary for the proper discharge of
her consulting responsibilities.

        8.  COBRA  BENEFITS.  Following  the  Retirement  Date,  Ryberg  will be
entitled to continuation of her medical  coverages,  at the level of benefits to
which she is entitled as of  Retirement  Date,  pursuant  to the  provisions  of
COBRA,  provided  she then has a  statutory  right to COBRA  benefits.  Frontier
agrees to pay the premiums for the COBRA benefits provided to Ryberg pursuant to
this  Section  through  June 30,  2000,  up to an amount not to exceed  $600 per
month, with

                                        2
<PAGE>
any excess to be paid by Ryberg.  If Ryberg is not eligible for COBRA  benefits,
Frontier will pay for any private insurance  purchased by Ryberg in lieu thereof
until June 30, 2000, up to an amount not exceeding $600 per month.

        9. RELEASE. In consideration of the covenants and agreements of Frontier
hereunder,  and the  payments to be made by  Frontier  pursuant  hereto,  Ryberg
hereby releases Frontier,  its (their) affiliates and shareholders,  and each of
their respective  representatives,  officers,  directors,  employees and agents,
from any and all actions, suits, claims,  liabilities,  obligations and demands,
in law or equity, that Ryberg ever had, now has or may hereafter have, by reason
of or relating to any matter,  cause or thing  occurring  or arising at any time
prior to the Retirement Date, and particularly any claims relating in any way to
Ryberg's  employment  relationship  or the  termination  of Ryberg's  employment
relationship with Frontier,  including (without  limitation) any claim under the
Age  Discrimination  in  Employment  Act, any claim  arising  under any federal,
state,  or local law,  any common law claim and any claim  under the  Employment
Agreement,  but excepting  the  obligations  undertaken  by Frontier  under this
Agreement.  Ryberg  understands  that she may be replaced  by  Frontier  with an
individual who is younger than her, and Ryberg  expressly  agrees that among the
claims being released  herein are any and all claims that might arise out of any
such action by Frontier.

        10.  WITHHOLDING.  All  payments  made  hereunder  shall be  subject  to
withholding  of all  applicable  federal,  state and local  taxes or other items
required by law to be withheld.

        11.  UNDERSTANDING;  NO  OTHER  REPRESENTATIONS.  Ryberg  has  read  and
understands all of the terms of this  Agreement.  Ryberg signs this Agreement in
exchange for the consideration to be given to her. Neither Frontier,  nor any of
its agents,  representatives,  or employees,  have made any  representations  to
Ryberg  concerning  the terms or  effects  of this  Agreement  other  than those
contained in the Agreement.

        12.  COUNTERPARTS.  This  Agreement  may be  executed  in  one  or  more
counterparts,  all of which shall be considered one and the same agreement,  and
shall become  effective when one or more  counterparts  have been signed by each
party hereto and delivered to the other party.

        13.  NOTICES.  All notices and other  communications  hereunder shall be
sufficiently  given for all  purposes  hereunder  if in  writing  and  delivered
personally,  or sent by documented  overnight delivery service or, to the extent
receipt is  confirmed,  by telecopy,  telefax or other  electronic  transmission
service  to the  appropriate  address or number as set forth  below,  unless and
until either of such parties  notifies the other in accordance with this section
of a change of address or change of telecopy number:

           If to Ryberg:
                              ----------------------------------------
                              Telecopy Number:
                                              ------------------------

           If to Frontier:    Frontier Adjusters of America, Inc.
                              45 East Monterey Way, Suite 202
                              Phoenix, Arizona  85012
                              Attention:
                                        ------------------------------
                              Telecopy Number:  602-279-5813

                                        3
<PAGE>
        14.  SUCCESSORS AND ASSIGNS.  This  Agreement  shall be binding upon and
inure  to  the  benefit  of the  parties  hereto  and  their  respective  heirs,
executors,  successors and permitted assigns, but neither this Agreement nor any
of the rights,  interests or obligations  hereunder may be assigned by either of
the parties hereto without the prior written consent of the other party.

        15.  AMENDMENTS  AND  WAIVERS.  This  Agreement  may not be  modified or
amended  except by an  instrument  in writing  signed by the party  against whom
enforcement of any such modification or amendment is sought. Either party hereto
may,  only by an  instrument  in writing,  waive  compliance  by the other party
hereto with any term or  provision  hereof.  The waiver by any party hereto of a
breach of any term or provision hereof shall not be construed as a waiver of any
subsequent breach thereof.

        16.  SEVERABILITY.  If any  provision  of this  Agreement  is held to be
unenforceable  for any  reason,  it shall be  adjusted  by a court of  competent
jurisdiction rather than voided, if possible,  in order to achieve the intent of
the parties to this Agreement to the fullest extent possible.  In any event, all
other  provisions of this Agreement shall be deemed valid and enforceable to the
fullest extent permitted.

        17.  ENTIRE  AGREEMENT.  This  Agreement  contains the entire  agreement
between the parties with respect to the subject  matter  hereof and there are no
agreements,  understandings,  representations  or warranties between the parties
other than those set forth or referred to herein.

        18.  GOVERNING LAW. This Agreement shall be governed by and construed in
accordance with the laws of the State of Arizona without reference to the choice
of law principles thereof.

RYBERG HAS READ AND  UNDERSTANDS  ALL OF THE TERMS OF THIS  AGREEMENT AND RYBERG
HAS BEEN ENCOURAGED TO CONSULT WITH AN ATTORNEY.  RYBERG  ACKNOWLEDGES  THAT SHE
HAS BEEN GIVEN A PERIOD OF TWENTY-ONE (21) DAYS TO REVIEW THIS AGREEMENT WITH AN
ATTORNEY  AND  CONSIDER  ITS EFFECT,  INCLUDING  RYBERG'S  RELEASE OF RIGHTS AND
SEPARATION.  RYBERG  ALSO  ACKNOWLEDGES  THAT SHE HAS SEVEN  (7) DAYS  FOLLOWING
EXECUTION  OF THIS  AGREEMENT  TO REVOKE  THIS  AGREEMENT  FOR ANY REASON AND IS
HEREBY  ADVISED THAT THIS  AGREEMENT  SHALL NOT BECOME  EFFECTIVE OR ENFORCEABLE
UNTIL THE EXPIRATION OF THE SEVEN (7) DAY REVOCATION PERIOD.

              4
<PAGE>
        IN WITNESS  WHEREOF,  this  Agreement has been signed by or on behalf of
each of the parties hereto as of the date first above written.

                            ROCKE:

                            -------------------------------------
                            William J. Rocke


                            FRONTIER:
                            Frontier Adjusters of America, Inc., an
                            Arizona corporation

                            By:
                               ----------------------------------

                            Name:
                                 --------------------------------

                            Title:
                                  -------------------------------


                            Frontier Adjusters Inc., a Colorado
                            corporation

                            By:
                               ----------------------------------

                            Name:
                                 --------------------------------

                            Title:
                                  -------------------------------

                                        5
<PAGE>
                                   APPENDIX G
                      EXHIBIT F TO STOCK PURCHASE AGREEMENT

                       (FORM OF INSIDER SUPPORT AGREEMENT)

                               November ___, 1998


United Financial Adjusting Company
747 Alpha Drive
Highland Heights, Ohio 44143

       Re:   Insider Support Agreement

Ladies and Gentlemen:

     The undersigned  understands that United Financial  Adjusting  Company,  an
Ohio  corporation  ("UFAC" or "you"),  and Frontier  Adjusters of America,  Inc.
("Frontier"),  are entering  into a Stock  Purchase  Agreement to be dated on or
about the date hereof (the  "Purchase  Agreement"),  providing  for, among other
things,  UFAC's purchase of shares of preferred stock,  $.01 par value per share
(the  "Preferred  Shares"),  of Frontier,  that are  convertible  into shares of
common stock, $.01 par value per share (the "Common  Shares"),  of Frontier (the
"Share Purchase"). Under the rules of the American Stock Exchange,  consummation
of the Share Purchase will require the approval of the shareholders of Frontier.

     The  undersigned  is a  shareholder  of Frontier  (the  "Shareholder")  and
acknowledges  that UFAC would not enter into the Purchase  Agreement without the
execution and delivery of this letter  agreement.  The  Shareholder  is entering
into this letter  agreement to induce you to enter into the  Purchase  Agreement
and the transactions and agreements  contemplated  thereby,  including the Share
Purchase  and the issuance of Common  Shares upon  conversion  of the  Preferred
Shares (the Purchase  Agreement,  the Share Purchase and such  transactions  and
agreements collectively, the "Transactions").

     The Shareholder confirms its agreement with you as follows:

     1. The  Shareholder  represents and warrants that Schedule I annexed hereto
sets forth the  Common  Shares of which the  Shareholder  or any  affiliate  (as
defined  under  the  Securities  Exchange  Act  of  1934,  as  amended)  of  the
Shareholder  controlled by the  Shareholder  (a  "Controlled  Affiliate") is the
beneficial  owner (the  "Shares") and that the  Shareholder  and the  Controlled
Affiliates  are on the date hereof the lawful owners of the number of Shares set
forth in Schedule I, free and clear of all liens, charges, encumbrances,  voting
agreements  and  commitments  of any kind,  except as  disclosed  in Schedule I.
Except for the Shares set forth in Schedule I, neither the  Shareholder  nor any
Controlled  Affiliate owns or holds any rights to acquire any additional  Common
Shares (other than  pursuant to options or conversion  rights with regard to any
of the Shares,  in each case as disclosed in Schedule I) or any interest therein
or any voting rights with respect to any such additional shares.

     2. Until the  termination  of this  letter  agreement  in  accordance  with
paragraph 12, the  Shareholder  agrees that he/she will not, and will not permit
any Controlled  Affiliate to,  contract to sell,  sell or otherwise  transfer or
dispose of any of the Shares or any interest  therein or securities  convertible
into Common  Shares,  or any voting  rights with respect  thereto,  without your
prior written consent.

     3. The Shareholder  agrees that,  during the term of this letter agreement,
neither he/she nor any  Controlled  Affiliate will take any action that Frontier
would be prohibited from taking under Section 5.4 of the Purchase Agreement.

     4. The Shareholder agrees that during the term of this letter agreement all
of the Common Shares  beneficially  owned by the  Shareholder  or any Controlled
Affiliate,  or over which the
<PAGE>
United Financial Adjusting Company
November ___, 1998
Page 2

Shareholder or any Controlled Affiliate has voting power or control, directly or
indirectly,  including any such shares  acquired after the date hereof but prior
to the  record  date for any  meeting  of  shareholders  of  Frontier  called to
consider and vote on Transactions or any Acquisition Proposal (as defined in the
Purchase  Agreement),  will be  voted  by the  Shareholder  or  such  Controlled
Affiliates,  or any representative or proxy thereof, as applicable,  in favor of
the approval of the  Transactions and for the election to the Board of Directors
of Frontier (the "Board") of a sufficient number of nominees selected by UFAC to
constitute a majority of the membership of the Board.

     5. The Shareholder agrees that, if the Shareholder is a member of the Board
and he/she  determines in his/her good faith judgment,  after  consultation with
legal  counsel,  that in the  exercise of his/her  fiduciary  obligations  it is
prudent to vote against any such  individual  nominated by UFAC, the Shareholder
shall provide written notice to UFAC at least ten (10) days prior to the Closing
Date (as defined in the Purchase Agreement), listing the name of such individual
and the reasons for such  determination,  and in such event the Shareholder will
vote in  favor of a  substitute  nominee  designated  by  UFAC,  subject  to the
Shareholder's  rights under this paragraph 5. UFAC will provide  Frontier with a
list of nominees, including summary biographical data, at least twenty (20) days
prior to the Closing Date.

     6.  The  Shareholder  agrees  to  execute,  and to  cause  each  Controlled
Affiliate  to execute,  such proxies and other  instruments,  and to take and to
cause each  Controlled  Affiliate to take such  actions,  as may be necessary to
cause all of the shares referred to in paragraph 4 to be so voted.

     7. The Shareholder has all necessary power and authority to enter into this
letter  agreement.  This  letter  agreement  is the  legal,  valid  and  binding
agreement of the  Shareholder,  and is  enforceable  against the  Shareholder in
accordance  with  its  terms,  subject  to  applicable  bankruptcy,  insolvency,
fraudulent  conveyance,  reorganization,  moratorium  and similar laws affecting
creditors'  rights and remedies  generally and to general  principles of equity.
This letter  agreement  shall inure to the benefit of the parties hereto and the
successors and assigns of UFAC.

     8. The  Shareholder  agrees that damages are an  inadequate  remedy for the
breach by the Shareholder of any term or condition of this letter  agreement and
that you shall be entitled to a temporary  restraining order and preliminary and
permanent injunctive relief in order to enforce our agreements herein.

     9. Except to the extent that the laws of the  jurisdiction  of organization
of any party hereto, or any other  jurisdiction,  are mandatorily  applicable to
matters arising under or in connection with this letter  agreement,  this letter
agreement shall be governed by the laws of the State of Arizona. All actions and
proceedings  arising out of or relating to this letter  agreement shall be heard
and  determined  in any United  States  District  Court  located in the  Arizona
District.

     10.  Each  of the  parties  hereto  irrevocably  submits  to the  exclusive
jurisdiction  of any  United  States  District  Court  located  in  the  Arizona
District, for the purpose of any action or proceeding arising out of or relating
to this letter agreement and each of the parties hereto  irrevocably agrees that
all claims in respect of such action or proceeding  may be heard and  determined
exclusively  in such  court.  Each of the  parties  hereto  agrees  that a final
judgment in any action or proceeding  shall be conclusive and may be enforced in
other  jurisdictions  by suit on the judgment or in any other manner provided by
law.

     The Shareholder  hereby irrevocably  appoints Frontier,  at the address set
forth in the  Purchase  Agreement,  as its lawful  agent in and for the State of
Arizona,  for and in its behalf, to accept and acknowledge  service of, and upon
whom may be served,  all  necessary  processes  in any action,  suit,  or
<PAGE>
United Financial Adjusting Company
November ___, 1998
Page 3

proceeding arising under this Agreement that may be had or brought against it in
any United States District Court located in the Arizona  District,  such service
of process or notice, or the acceptance  thereof by said agent endorsed thereon,
to have the same  force  and  effect  as if  served  upon  such  corporation  or
individual.  Nothing in this  paragraph  10 shall  affect the right of any party
hereto  to serve  legal  process  in any  other  manner  permitted  by law.  The
Shareholder  hereby  waives  all  defenses  of  improper  venue  and  forum  non
conveniens  with respect to any action,  suit, or proceeding  brought in the any
such court and arising under this letter agreement.

     11. This letter  agreement  constitutes  the entire  agreement  between the
parties  hereto with respect to the matters  covered  hereby and  supersedes all
prior agreements, understandings or representations between the parties, written
or oral, with respect to the subject matter hereof.

     12. This letter  agreement  shall become  effective as of December 4, 1998.
This  letter  agreement  shall  remain in  effect  until,  and  shall  terminate
automatically  without the need for any notice or other  action by either  party
upon, the later of (i) the completion of the Share  Purchase,  and (ii) the date
on which the Board  consists  of a  majority  of members  designated  by UFAC in
accordance with Section 6.2(a) of the Purchase Agreement.
<PAGE>
United Financial Adjusting Company
November ___, 1998
Page 4

     Please  confirm  that the  foregoing  correctly  states  the  understanding
between us by signing and returning to me a counterpart hereof.





                                        ----------------------------------------
                                        (Shareholder Name)


Confirmed on the date
first above written

United Financial Adjusting Company,
an Ohio corporation

By:
   ----------------------------------

Name:
     --------------------------------

Title:
      -------------------------------


© 2022 IncJournal is not affiliated with or endorsed by the U.S. Securities and Exchange Commission