FRONTIER ADJUSTERS OF AMERICA INC
PRER14A, 2000-09-06
PATENT OWNERS & LESSORS
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                           SCHEDULE 14A INFORMATION
                Proxy Statement Pursuant to Section 14(a) of the
                         Securities Exchange Act of 1934

                                (Amendment No. 2)


Filed by the Registrant [X]
Filed by a Party other than the Registrant [ ]

Check the appropriate box:
[X]  Preliminary Proxy Statement           [ ]  Confidential, For Use of the
[ ]  Definitive Proxy Statement                 Commission Only (as permitted
[ ]  Definitive Additional Materials            by Rule 14a-6(e)(2))
[ ]  Soliciting Material Pursuant to
     Rule 14a-11(c) or Rule 14a-12


                      FRONTIER ADJUSTERS OF AMERICA, INC.
--------------------------------------------------------------------------------
                (Name of Registrant as Specified In Its Charter)

--------------------------------------------------------------------------------
    (Name of Person(s) Filing Proxy Statement, if Other Than the Registrant)

Payment of Filing Fee (Check the appropriate box):
[ ]  No fee required.
[X]  Fee computed on table below per Exchange Act Rules 14a-6(i)(1) and 0-11.

1)   Title of each class of securities to which transaction applies:
     Common Stock,  par value $0.01 per share
--------------------------------------------------------------------------------
2)   Aggregate number of securities to which transaction applies:
     16,840,000 shares
--------------------------------------------------------------------------------
3)   Per unit price or other underlying value of transaction  computed  pursuant
     to Exchange  Act Rule 0-11 (set forth the amount on which the filing fee is
     calculated and state how it was determined):

     $ 3.50 per share (based upon the closing price of Registrant's Common Stock
     on May 2, 2000 as quoted on the AMEX)
--------------------------------------------------------------------------------
4)   Proposed maximum aggregate value of transaction:
     $58,940,000
--------------------------------------------------------------------------------
5)   Total fee paid:
     $11,788(1)
--------------------------------------------------------------------------------
[X] Fee paid previously with preliminary materials:

[ ] Check box if any part of the fee is offset as provided  by  Exchange  Act
    Rule  0-11(a)(2)  and identify the filing for which the  offsetting fee was
    paid  previously.  Identify the previous filing by  registration  statement
    number, or the form or schedule and the date of its filing.

    1)   Amount previously paid:
                                ------------------------------------------
    2)   Form, Schedule or Registration Statement No.:
                                                      --------------------
    3)   Filing Party:
                      ----------------------------------------------------
    4)   Date Filed:
                    ------------------------------------------------------

----------
(1) A filing fee of $11,788 was previously paid in connection with the filing of
this Proxy Statement.
<PAGE>
                             [FRONTIER LETTERHEAD]

                             ________________, 2000

Dear Shareholder:


         You are cordially  invited to attend the annual meeting of Shareholders
(the "Annual Meeting") of Frontier Adjusters of America, Inc. ("Frontier") to be
held at 10:00 a.m.,  on  Wednesday,  October 25,  2000 at  Frontier's  executive
offices, located at 45 East Monterey Way, Phoenix, Arizona 85012.

         At the Annual  Meeting you will be asked to consider  and vote upon the
following Proposals:


     1.   To approve and adopt the  Agreement  and Plan of Merger  (the  "Merger
          Agreement")  between  Frontier,  United  Financial  Adjusting  Company
          ("UFAC") and Netrex  Holdings  LLC  ("Netrex"),  and the  transactions
          contemplated by the Merger Agreement,  pursuant to which Frontier will
          merge  with and  acquire  a 100%  ownership  interest  in UFAC and its
          subsidiaries,  DBG  Technologies,  Inc. ("DBG") and JW Software,  Inc.
          ("JW")  in  exchange  for the net  issuance  of  11,581,487  shares of
          Frontier's  Common  Stock  to be  issued  to  Netrex.  If  the  Merger
          Agreement is  consummated,  Netrex will own a controlling  interest of
          approximately  82%  of  Frontier's   outstanding  Common  Stock  (from
          approximately 59% owned prior to the Merger Agreement). Based upon the
          per share price for  Frontier's  Common Stock of $_______ per share as
          quoted on the AMEX at the close of  business  on  ____________,  2000,
          this represents $________ to be paid as consideration under the Merger
          Agreement.


     2.   To  elect  directors  to  serve  until  the  next  annual  meeting  of
          shareholders and until their successors are elected and qualified.

     3.   To approve the adoption of Frontier's 2000 Stock Plan.


     4.   To approve the amendment to Frontier's  Articles of  Incorporation  to
          conform the current  limitations of liability of Frontier's  directors
          with the revised Arizona Business Corporation Act.

     5.   To approve the amendment to Frontier's  Articles of  Incorporation  to
          conform  the  current  indemnification  provisions  with  the  revised
          Arizona Business Corporation Act.

     6.   To approve the amendment to Frontier's  Articles of  Incorporation  to
          conform the  provisions  regarding  directors'  conflicts  of interest
          provisions to the revised Arizona Business Corporation Act.

     7.   To approve the amendment to Frontier's  Articles of  Incorporation  to
          update the  description of the purpose for which Frontier is organized
          and the character of business that Frontier conducts.

     8.   To approve the amendment to Frontier's  Articles of  Incorporation  to
          change Frontier's name to "Netrex Business Services, Inc."

     9.   To approve the amendment to Frontier's  Articles of  Incorporation  to
          update the provisions of Article 4 regarding serial preferred stock.

     10.  To approve the amendment to Frontier's  Articles of  Incorporation  to
          maintain certain  corporate  records at the known place of business of
          Frontier.

     11.  To approve amending and restating the Articles of Incorporation in the
          form of the Amended and First Restated  Articles of  Incorporation  of
          Frontier (the "Amended and Restated  Articles") to conform  Frontier's
          Articles  to  certain  changes  under  the  revised  Arizona  Business
          Corporation Act, and to reflect certain other technical changes.
<PAGE>

     12.  To  ratify  the  appointment  of  PricewaterhouseCoopers  LLP  as  the
          auditors of Frontier for the fiscal year ending June 30, 2001.

     13.  To transact such other business as may properly come before the Annual
          Meeting or any adjournment thereof.

         After careful  consideration,  your Board of Directors has  unanimously
approved the Merger Agreement,  each amendment to the Articles of Incorporation,
and the Amended and Restated Articles and has concluded that each is in the best
interests of Frontier and its shareholders.  YOUR BOARD OF DIRECTORS UNANIMOUSLY
RECOMMENDS THAT FRONTIER'S  SHAREHOLDERS  APPROVE THE MERGER AGREEMENT,  VOTE TO
ELECT THE NOMINEES FOR DIRECTORS, APPROVE EACH OF THE AMENDMENTS TO THE ARTICLES
OF  INCORPORATION,  APPROVE  THE AMENDED AND  RESTATED  ARTICLES  AND RATIFY THE
APPOINTMENT OF PRICEWATERHOUSECOOPERS, LLP.

         Approval of each of the Proposals  requires the  affirmative  vote of a
majority of the votes  present in person or  represented  by proxy at the Annual
Meeting  provided that there is a quorum present.  A quorum consists of over 50%
of the shares of Common Stock issued and  outstanding  on the Record Date.  UFAC
holds approximately 59% of the aggregate number of votes that may be cast by the
holders of Frontier Common Stock,  which votes are sufficient to approve each of
the proposals,  including the Merger Agreement.  UFAC has informed Frontier that
it  intends  to vote its  shares in favor of  approving  each of the  proposals,
including the Merger Agreement. However, your vote is important to us and allows
you to communicate your opinion to management.

         In the materials  accompanying  this letter,  you will find a Notice of
Annual Meeting of Shareholders,  a Proxy Statement relating to the actions to be
taken by Frontier's  shareholders at the Annual Meeting,  and a proxy. The Proxy
Statement more fully  describes the terms of the proposed  Merger  Agreement and
includes information about UFAC, DBG and JW.

         To ensure your  representation at the Annual Meeting,  please complete,
sign, and date the enclosed proxy and return it in the envelope provided. If you
attend the Annual  Meeting,  you may vote in person if you wish, even though you
have previously turned in your proxy.


         Thank you for your continued support.

                                   Sincerely,

                                   Peter I. Cavallaro

                                   Secretary
<PAGE>
                       FRONTIER ADJUSTERS OF AMERICA, INC.

--------------------------------------------------------------------------------

                    NOTICE OF ANNUAL MEETING OF SHAREHOLDERS

                                OCTOBER 25, 2000

--------------------------------------------------------------------------------

         The Annual Meeting of  Shareholders  of Frontier  Adjusters of America,
Inc., an Arizona corporation  ("Frontier"),  will be held on Wednesday,  October
25, 2000, at 10:00 a.m. (Phoenix,  Arizona time) at Frontier's executive offices
located at 45 East  Monterey  Way,  Phoenix,  Arizona  85012,  for the following
purposes:


     1.   To approve and adopt the  Agreement  and Plan of Merger  (the  "Merger
          Agreement")  between  Frontier,  United  Financial  Adjusting  Company
          ("UFAC") and Netrex  Holdings  LLC  ("Netrex"),  and the  transactions
          contemplated by the Merger Agreement,  pursuant to which Frontier will
          merge  with and  acquire  a 100%  ownership  interest  in UFAC and its
          subsidiaries,  DBG  Technologies,  Inc. ("DBG") and JW Software,  Inc.
          ("JW")  in  exchange  for the net  issuance  of  11,581,487  shares of
          Frontier's  Common  Stock  to be  issued  to  Netrex.  If  the  Merger
          Agreement is  consummated,  Netrex will own a controlling  interest of
          approximately  82%  of  Frontier's   outstanding  Common  Stock  (from
          approximately 59% owned prior to the Merger Agreement). Based upon the
          per share price for  Frontier's  Common Stock of $_______ per share as
          quoted on the AMEX at the close of  business  on  ____________,  2000,
          this represents $________ to be paid as consideration under the Merger
          Agreement.


     2.   To  elect  directors  to  serve  until  the  next  annual  meeting  of
          shareholders and until their successors are elected and qualified.

     3.   To approve the adoption of Frontier's 2000 Stock Plan.


     4.   To approve the amendment to Frontier's  Articles of  Incorporation  to
          conform the current  limitations of liability of Frontier's  directors
          with the revised Arizona Business Corporation Act.

     5.   To approve the amendment to Frontier's  Articles of  Incorporation  to
          conform  the  current  indemnification  provisions  with  the  revised
          Arizona Business Corporation Act.

     6.   To approve the amendment to Frontier's  Articles of  Incorporation  to
          conform the  provisions  regarding  directors'  conflicts  of interest
          provisions to the revised Arizona Business Corporation Act.

     7.   To approve the amendment to Frontier's  Articles of  Incorporation  to
          update the  description of the purpose for which Frontier is organized
          and the character of business that Frontier conducts.

     8.   To approve the amendment to Frontier's  Articles of  Incorporation  to
          change Frontier's name to "Netrex Business Services, Inc."

     9.   To approve the amendment to Frontier's  Articles of  Incorporation  to
          update the provisions of Article 4 regarding serial preferred stock.

     10.  To approve the amendment to Frontier's  Articles of  Incorporation  to
          maintain certain  corporate  records at the known place of business of
          Frontier.

     11.  To approve amending and restating the Articles of Incorporation in the
          form of the Amended and First Restated  Articles of  Incorporation  of
          Frontier (the "Amended and Restated  Articles") to conform  Frontier's
          Articles  to certain  changes  under,  the  revised  Arizona  Business
          Corporation Act, and to reflect certain other technical changes.
<PAGE>

     12.  To  ratify  the  appointment  of  PricewaterhouseCoopers  LLP  as  the
          auditors of Frontier for the fiscal year ending June 30, 2001.

          13.  To transact  such other  business as may properly come before the
               Annual Meeting or any adjournment thereof.

         The foregoing  items of business are more fully  described in the Proxy
Statement  accompanying this Notice. Only shareholders of record at the close of
business  on  September  18,  2000 are  entitled to notice of and to vote at the
Annual Meeting.

         All shareholders are cordially  invited to attend the Annual Meeting in
person. To assure your  representation at the Annual Meeting,  however,  you are
urged to mark, sign, date, and return the enclosed proxy as promptly as possible
in the  postage-prepaid  envelope  enclosed for that  purpose.  Any  shareholder
attending the Annual Meeting may vote in person even if he or she previously has
returned a proxy.

         YOUR VOTE IS IMPORTANT,  REGARDLESS OF THE NUMBER OF SHARES YOU OWN. IT
IS YOUR MEANS OF COMMUNICATING  WITH MANAGEMENT.  SHAREHOLDERS WHO DO NOT EXPECT
TO BE PRESENT AT THE ANNUAL MEETING ARE REQUESTED TO MARK, SIGN, DATE AND RETURN
THE ENCLOSED PROXY IN THE ENVELOPE PROVIDED.


                             By Order of the Board of Directors,


Phoenix, Arizona             Peter I. Cavallaro
                             Secretary

September 25, 2000

<PAGE>
                                TABLE OF CONTENTS

                                                                            Page
                                                                            ----


General ....................................................................  1
Record Date ................................................................  1
Revocability of Proxies ....................................................  1
Voting Securities and Voting Rights ........................................  1
Appraisal Rights ...........................................................  2
Voting of Proxies ..........................................................  2
Solicitation ...............................................................  2
Summary Term Sheet For Proposal One ........................................  2
Proposal One ...............................................................  4
  The Transaction...........................................................  4
    Effects of the Transaction..............................................  4
    Accounting and Tax Treatment............................................  5
    Exchange Ratio..........................................................  5
    Effective Date..........................................................  5
    Conditions to Consummation..............................................  5
    Amendment or Modification...............................................  5
    Background of the Transaction...........................................  6
    Recommendation of the Board of Directors; Reasons for the Transaction...  7
    Potential Adverse Effects of the Transaction............................  8
    Potential Benefits of the Transaction...................................  8
    Discussion of Financial Analysis........................................  8
    Opinion of Financial Advisor............................................  9
    Capitalized Cash Flow Method............................................ 10
    Guideline Company Method................................................ 10
    Merger And Acquisition Method........................................... 11
    Discounted Cash Flow Method (used only for UFAC)........................ 11
    Venture Capital Method (used for JW and DBG only)....................... 12
    Discount for Lack of Marketability...................................... 12
    Value Per Share For Frontier............................................ 13
    Valuation Conclusions................................................... 14
    Interests of Certain Persons in the Transaction......................... 14
    Related Party Transactions.............................................. 15
  Parties To The Transaction................................................ 15
    Frontier................................................................ 15
      General............................................................... 15
      Claims Adjusting...................................................... 16
      Licensing and Franchising............................................. 16
      Operation of Independent Adjusters.................................... 17
      Frontier-Owned Insurance Adjusting Business........................... 17
      Ownership of Frontier Common Stock by UFAC............................ 18
    UFAC and the UFAC Subsidiaries.......................................... 18
    UFAC.................................................................... 18
      Claims Adjusting...................................................... 18
      Third Party Claims Administration..................................... 18
      Subrogation Collections............................................... 18
      Competition........................................................... 18
      Major Customers....................................................... 19
      Pricing and Expense Management........................................ 19
      Employees............................................................. 19
      Facilities............................................................ 19
    JW and DBG.............................................................. 20
      Products and Services................................................. 20
      Competition........................................................... 20
      Employees............................................................. 21
      Facilities............................................................ 21

                                       i
<PAGE>

  Management's Discussion and Analysis of Financial Condition and Results
   of Operations of UFAC.................................................... 21
    General................................................................. 21
    Six Months ended June 30, 2000 as compared to the Six Months ended
     June 30, 1999.......................................................... 21
    Twelve Months ended December 31, 1999 as compared to the Twelve
     Months ended December 31, 1998......................................... 24
    Liquidity............................................................... 25
    Accounting Pronouncements............................................... 26
    Certain Factors That May Affect Future Performance...................... 27
    Cautionary Statement Regarding Forward-Looking Statements............... 27
  Management................................................................ 28
  Current Directors and Executive Officers.................................. 28
  Legal Proceedings......................................................... 30
  Selected Historical Financial Data........................................ 31
  Market Price And Dividend Information..................................... 33
  Pro Forma Condensed Financial Data........................................ 34
   Beneficial Ownership of Common Stock Prior to and After the Transaction.. 39
Proposal Two................................................................ 41
  Nominees.................................................................. 41
  Information Concerning Nominees for Directors of Frontier................. 41
  Compensation Committee Interlocks and Insider Participation............... 42
  Executive Compensation.................................................... 42
  Option/SAR Grants, Exercises, and Holdings................................ 42
  Directors' Compensation................................................... 42
  Report of the Compensation Committee...................................... 42
  Compensation Policy....................................................... 43
  Fiscal 2000 Compensation.................................................. 43
  Compliance with Section 16(a) of the Securities Exchange Act of 1934...... 44
Proposal Three.............................................................. 44
  Introduction.............................................................. 44
  Description of the 2000 Plan.............................................. 44
  Ratification by Shareholders and Duration of the 2000 Plan................ 46
Proposals Four Through Eleven............................................... 47
  Background................................................................ 47
Proposal Four - Proposal to Conform Current Limitation of Liability
 Provisions With Business Corporation Act................................... 47
Proposal Five - Proposal to Conform CurrentIndemnification Provisions
 With Business Corporation Act.............................................. 48
  Required Indemnification.................................................. 48
  Optional Indemnification.................................................. 48
  Court-Ordered Indemnification............................................. 49
  Definitions............................................................... 49
Proposal Six - Proposal to Conform Current Conflict of Interest
 Provisions With Business Corporation Act................................... 49
Proposal Seven - Proposal to Update Description of Purpose and
 Character of Business of Frontier.......................................... 49
Proposal Eight - Proposal to Change Frontier's Name......................... 49
Proposal Nine - Proposal to Update the Provisions of Frontier's
 Articles Regarding Serial Preferred Stock.................................. 50
Proposal Ten - Proposal to Maintain Certain Corporate Records at
 Known Place of Business of Frontier........................................ 50
Proposal Eleven - Proposal to Amend and Restate Frontier's
 Articles of Incorporation.................................................. 51
Proposal Twelve - Ratification of Appointment of Independent Auditors....... 51
Availability of Information................................................. 51
Incorporation Of Certain Information By Reference........................... 52
Required Vote, Effect of Shareholder Approval, and Related Matters.......... 52
Other Matters............................................................... 52
Deadline for Shareholder Proposals.......................................... 52

ANNEXES

Merger Agreement.......................................................  Annex A
2000 Stock Option Plan.................................................  Annex B
Amended And Restated Articles of Incorporation of Frontier
 Adjusters of America, Inc.............................................  Annex C
UFAC Financial Statements..............................................  Annex D
Audit Committee Charter................................................  Annex E

                                       ii
<PAGE>
                       FRONTIER ADJUSTERS OF AMERICA, INC.
                              45 EAST MONTEREY WAY
                             PHOENIX, ARIZONA 85012

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                                 PROXY STATEMENT

--------------------------------------------------------------------------------


Shareholders  are urged to read this Proxy  Statement in its  entirety.  Certain
capitalized  terms used in this  Summary  are  defined  elsewhere  in this Proxy
Statement.


GENERAL


The enclosed  proxy is solicited  on behalf of Frontier by  Frontier's  board of
directors  (the "Board" or "Board of  Directors")  for use at Frontier's  Annual
Meeting of Shareholders to be held on Wednesday,  October 25, 2000 at 10:00 a.m.
(Phoenix,  Arizona time) (the "Annual Meeting"),  or at any adjournment thereof,
for the  purposes  set forth in this  Proxy  Statement  and in the  accompanying
Notice of Annual  Meeting of  Shareholders.  The Annual  Meeting will be held at
Frontier's  executive offices located at 45 East Monterey Way, Phoenix,  Arizona
85012.

These proxy  solicitation  materials were first mailed on or about September 25,
2000 to all shareholders entitled to vote at the Annual Meeting.


The mailing address of Frontier's principal executive office is 45 East Monterey
Way, Phoenix, Arizona 85012. Frontier's telephone number is (602) 264-1061.

RECORD DATE


The Board of Directors  has fixed the close of business on September 18, 2000 as
the record  date (the  "Record  Date")  for the  determination  of  shareholders
entitled  to  notice of and to vote at the  Annual  Meeting  or any  adjournment
thereof.


REVOCABILITY OF PROXIES


Any person  giving a proxy may  revoke  the proxy at any time  before its use by
delivering to Frontier  written  notice of  revocation or a duly executed  proxy
bearing a later date, or by attending the Annual Meeting and voting in person.


VOTING SECURITIES AND VOTING RIGHTS


On the Record Date,  Frontier had outstanding  8,957,660 shares of Common Stock,
par value $.01 per share (the "Common Stock or "Frontier  Common  Stock").  Each
holder of Common  Stock  voting at the  Annual  Meeting,  either in person or by
proxy,  may cast one vote per share of Common  Stock  held on all  matters to be
voted upon at the Annual Meeting.

The  presence,  in person or by proxy,  at the Annual  Meeting  of  shareholders
entitled  to cast a majority of all votes  entitled to be cast at such  meeting,
shall  constitute a quorum.  Assuming that a quorum is present,  the affirmative
vote of a majority of the shares of Frontier present in person or represented by
proxy at the Annual Meeting is required (i) to approve the Merger  Agreement and
the transactions contemplated thereby, (ii) for the election of directors, (iii)
to approve  the 2000  Stock  Plan,  (iv) to approve  the  Amended  and  Restated
Articles of  Incorporation,  (v) for the ratification of  PricewaterhouseCoopers
LLC, as the independent auditors of Frontier for the fiscal year ending June 30,
2001 and (vi) to transact  such other  business as may properly  come before the
Annual Meeting or any adjournment thereof.

PRIOR TO  APPROVAL  OF THE MERGER  AGREEMENT,  UFAC HOLDS  APPROXIMATELY  59% OF
FRONTIER'S OUTSTANDING SHARES OF COMMON STOCK. THE FRONTIER SHARES OWNED BY UFAC
ARE SUFFICIENT TO ASSURE PASSAGE OF ALL OF THE PROPOSALS,  INCLUDING  PASSAGE OF
THE MERGER AGREEMENT. UFAC HAS INFORMED FRONTIER THAT IT WILL VOTE ITS SHARES IN
FAVOR OF APPROVING THE MERGER AGREEMENT WITHOUT REGARD TO HOW OTHER SHAREHOLDERS


                                       1
<PAGE>

MAY VOTE ON THIS ISSUE.  FOR THIS REASON,  YOUR VOTE WILL NOT AFFECT THE PASSAGE
OF THE MERGER AGREEMENT. HOWEVER, WE ENCOURAGE YOU TO VOTE. WE BELIEVE THAT YOUR
VOTE IS  IMPORTANT  AS IT ALLOWS YOU THE  OPPORTUNITY  TO EXPRESS  AGREEMENT  OR
DISAGREEMENT  WITH OUR ACTIONS.  A VOTE BY YOU IN FAVOR OF THE MERGER  AGREEMENT
SHALL  PRECLUDE  YOU FROM  CHALLENGING  THE  TRANSACTION,  EXCEPT IN THE CASE OF
FRAUD.

Votes cast by proxy or in person at the Annual  Meeting will be tabulated by the
election inspectors  appointed for the Annual Meeting and will determine whether
a quorum is present.  The election  inspectors will treat  abstentions as shares
that are present and entitled to vote for purposes of  determining  the presence
of a quorum,  but as unvoted for  purposes of  determining  the  approval of any
matter  submitted to the  shareholders for a vote. Thus, an abstention will have
the same effect as a vote against a Proposal. If a broker indicates on the proxy
that it does not have discretionary  authority as to certain shares to vote on a
particular  matter,  those shares will not be considered as present and entitled
to vote with respect to that matter.


APPRAISAL RIGHTS

Shareholders are not entitled under Arizona law to appraisal rights with respect
to the Transaction. Under the Arizona Business Corporation Act, a shareholder is
entitled to dissent from  certain  transactions  and obtain  payment of the fair
value of the shareholder's  shares  ("Appraisal  Rights").  Appraisal Rights are
available  to  shareholders  of  Arizona  corporations  upon  certain  corporate
actions,  including  the  consummation  of a plan of merger to which an  Arizona
corporation is a party, if shareholder approval is required. With respect to the
Transaction,  Frontier is exempted from this provision and  shareholders are not
entitled to Appraisal Rights because  Frontier's Common Stock is registered on a
national securities exchange.

VOTING OF PROXIES


A proxy card has been  included with this proxy  statement.  In order to vote by
proxy,  you should  complete the proxy card,  sign it and return it to us in the
self-addressed  envelope we have provided. When a proxy is properly executed and
returned,  the  shares it  represents  will be voted at the  Annual  Meeting  as
directed. Unless otherwise instructed, shares represented by proxy will be voted
"for" each of the Proposals.  If any other matters  should  properly come before
the Annual  Meeting,  it is the  intention of the persons  named in the enclosed
proxy to vote each proxy in accordance with their best judgment on such matter.


SOLICITATION

The cost of this solicitation will be borne by Frontier.  In addition,  Frontier
may reimburse brokerage firms and other persons  representing  beneficial owners
of shares for expenses  incurred in  forwarding  solicitation  materials to such
beneficial  owners.  Proxies  also may be  solicited  by certain  of  Frontier's
directors  and  officers,  personally  or  by  telephone  or  telegram,  without
additional compensation.

                       SUMMARY TERM SHEET FOR PROPOSAL ONE


     *    PARTIES TO THE TRANSACTION

          "FRONTIER"  means  Frontier  Adjusters  of America,  Inc.,  an Arizona
          corporation,  and/or its subsidiaries.  Frontier is the registrant and
          will  be the  surviving  entity  after  consummation  of the  proposed
          transaction.

          "UFAC" means United Financial  Adjusting Company, an Ohio corporation.
          UFAC is owned 100% by Netrex  Holdings  LLC  ("Netrex").  Prior to the
          proposed  transaction,  UFAC owns 5,258,513  shares of Common Stock of
          Frontier (or  approximately  59% of the  outstanding  capital stock of
          Frontier).  After the proposed  transaction,  UFAC will be merged into
          Frontier and will cease to exist as a separate entity.

          "JW" means JW Software, Inc., a Missouri corporation. JW is owned 100%
          by UFAC.  After the proposed  transaction,  JW will be a  wholly-owned
          subsidiary of Frontier.

          "DBG" means DBG Technologies,  Inc., an Ohio corporation. DBG is owned
          100%  by  UFAC.  After  the  proposed  transaction,   DBG  will  be  a
          wholly-owned subsidiary of Frontier.

          "NETrEX"  means  Netrex  Holdings  LLC, a Delaware  limited  liability
          company.  Netrex is owned by The  Progressive  Corporation  and Netrex
          Capital Group LLC.  Prior to the proposed  transaction,  Netrex is the


                                       2
<PAGE>

          parent  company  of UFAC  and an  indirect  owner,  through  UFAC,  of
          approximately 59% of Frontier. After the Transaction,  Netrex will own
          approximately 82% of Frontier.

          "NCG" means Netrex  Capital Group LLC. NCG is  wholly-owned  by Netrex
          LLC.

          NETREX LLC is owned by certain  private  investors,  including John M.
          Davies, Frontier's Chairman of the Board.

     *    SURVIVING CORPORATION.  Upon completion of the Merger, UFAC will merge
          into Frontier and will cease to exist. As a result,  Frontier will own
          and be  subject to all the  rights,  privileges,  powers,  franchises,
          property,  restrictions,  disabilities,  duties  and debts of UFAC and
          Frontier.  Immediately after the Merger, Netrex will own approximately
          82% of Frontier.  See "Proposal One - The Transaction - Effects of the
          Transaction."

     *    OFFICERS.  The  officers of Frontier  immediately  prior to the Merger
          will remain  Frontier's  officers  immediately  after the Merger.  See
          "Proposal  One - Management - Directors  and  Executive  Officers" and
          "Proposal Two - Election of Directors."

     *    DIRECTORS.  The directors of Frontier  immediately prior to the Merger
          are John M.  Davies,  Troy M. Huth,  Jeffrey R.  Harcourt,  Jeffrey C.
          Jordan,  William A. White, Louis T. Mastos,  William J. Rocke, Jean E.
          Ryberg and Kenneth A. Sexton. At the Annual Meeting, you will be asked
          to elect directors.  If the proposed slate of directors is elected, R.
          Steven Brooks,  Peter I.  Cavallaro,  Matthew P. Lawlor and Stephen V.
          Murphy,  will replace  William A. White,  Louis T. Mastos,  William J.
          Rocke and Jean E.  Ryberg.  UFAC has  indicated  that it will vote its
          shares in Frontier for the proposed slate of directors. Therefore, the
          directors,  immediately  after the Merger will consist of the proposed
          slate of nine  directors  to be  elected at the  Annual  Meeting.  See
          "Proposal  One - Management - Directors  and  Executive  Officers" and
          "Proposal Two - Election of Directors."

     *    STATUS AND  CONVERSION OF SECURITIES.  Upon  completion of the Merger,
          the  shares  of  common  stock of UFAC  will  convert  into a total of
          16,840,000  shares of Frontier Common Stock and all shares of Frontier
          Common Stock previously held by UFAC will be cancelled.  See "Proposal
          One - The Transaction - Exchange Ratio."

     *    OPTIONS TO PURCHASE UFAC COMMON STOCK.  Upon completion of the Merger,
          each outstanding  option to purchase a share of UFAC common stock will
          be  converted  into an option to  purchase  16.84  shares of  Frontier
          Common Stock and the exercise price per share of Frontier Common Stock
          will be equal to the  exercise  price per share of UFAC  common  stock
          divided  by 16.84.  See  "Proposal  One - The  Transaction  - Exchange
          Ratio."

     *    FEDERAL TAX  CONSEQUENCES. There  are no  Federal tax  consequences of
          the Transaction to Frontier or UFAC or their respective  shareholders.
          See "Proposals One - The Transaction - Accounting and Tax Treatment."

     *    PRIOR CORPORATE ACTS. All corporate acts, plans, policies,  contracts,
          approvals  and  authorizations  of UFAC,  its  shareholders,  board of
          directors,  committees elected or appointed by the board of directors,
          officers and agents,  that were valid and effective  immediately prior
          to  completion of the Merger will be effective and binding on Frontier
          immediately  after  completion of the Merger.  Upon  completion of the
          Merger,  the  employees  and agents of UFAC shall become the employees
          and agents of Frontier.  See "Proposal One - The Transaction - Effects
          of the Merger."

     *    CONDITIONS  TO  CONSUMMATION.  Completion of the Merger will only take
          place  (i)  after  Frontier  shareholders  approve  the  Merger,  (ii)
          satisfactory  opinions of counsel of Frontier  and UFAC,  (iii) if the
          representations and warranties made by UFAC and Frontier in the Merger
          Agreement  continue to be true, and (iv) there are no material changes
          in the business and  operations  of Frontier.  See "Proposal One - The
          Transaction - Conditions to Consummation."

The above  information  is only a  summary.  For a complete  description  of the
Merger  Agreement,  we urge Frontier  Shareholders  to read carefully and in its
entirety the Merger Agreement. A copy of the entire Merger Agreement is attached
hereto as Annex A and is incorporated into this document.


                                       3
<PAGE>
--------------------------------------------------------------------------------

                                  PROPOSAL ONE

--------------------------------------------------------------------------------


On May 2, 2000,  the Board of Directors  approved a proposal to merge with UFAC.
UFAC offers products and services in the area of claims  adjusting,  third party
claims administration,  and subrogation  collections.  UFAC has two wholly-owned
subsidiaries,  JW and DBG. JW and DBG provide  innovative  software products and
programs for customers in the insurance,  financial and  automotive  industries.
The Board believes that this merger will allow Frontier to enter into businesses
closely  related to its insurance and risk  management  business,  to expand its
technology base and operations and to expand into e-commerce activities..


                                 THE TRANSACTION


At the Annual Meeting, and at any adjournments thereof, shareholders of Frontier
will be asked to consider and vote upon the Merger  Agreement  dated May 2, 2000
between  Frontier,  UFAC and Netrex  and the  transactions  contemplated  by the
Merger Agreement  regarding the merger with UFAC in exchange for the issuance of
16,840,000  shares  of  Frontier's  Common  Stock  (the  "Merger  Shares")  (the
"Transaction").  The Merger Shares will be issued  pursuant to an exemption from
registration   under  Section  4(2)  of  the  Securities  Act  1933.   Upon  the
satisfaction  of the  conditions to the closing (the  "Closing") as set forth in
the Merger Agreement,  Frontier will deliver the Merger Shares to Netrex, Netrex
will deliver all of the outstanding shares of UFAC to Frontier and the 5,258,513
shares of Frontier Common Stock owned by UFAC prior to the  Transaction  will be
cancelled.  If the  Transaction  is  consummated,  Netrex will own a controlling
interest of  approximately  82% of  Frontier's  outstanding  Common  Stock (from
approximately 59% owned by UFAC prior to the Transaction).


The following  charts set forth the ownership  structure of Frontier  before and
after the  Transaction,  assuming  that no  outstanding  options or warrants are
exercised:


                                            Before the                After the
                                           Transaction               Transaction
                                           -----------               -----------
    % of shares owned by Netrex               58.70%                    81.99%
    % of shares owned by directors and
      executive officers                       9.78                      4.26
    % of shares owned by the public           31.52                     13.75
                                             ------                    ------
                                             100.00%                   100.00%
                                             ======                    ======


The following information  concerning the Transaction,  insofar as it relates to
matters contained in the Merger Agreement, describes the material aspects of the
Transaction  but does not purport to be a complete  description and is qualified
in its  entirety by  reference  to the Merger  Agreement  which is  incorporated
herein by reference and attached  hereto as Annex A. Frontier  shareholders  are
urged to read carefully and in its entirety the Merger Agreement.

EFFECTS OF THE TRANSACTION


Pursuant to the terms of the Merger  Agreement,  subject to the  satisfaction or
waiver (where  permissible) of certain conditions and the approval of the Merger
Agreement by the requisite vote of the  shareholders  of Frontier,  UFAC will be
merged into Frontier.  Frontier will be the surviving  corporation owning all of
its assets and those of UFAC. DBG and JW will become  wholly-owned  subsidiaries
of Frontier. Each share of Frontier Common Stock (other than those owned by UFAC
prior to the  Transaction)  outstanding  prior to the  Transaction  will  remain
outstanding and unchanged as a result of the Transaction. At the Effective Date,
the  separate  existence  of UFAC will cease and  Frontier  will  possess and be
subject to all the  rights,  privileges,  powers,  franchises,  property  (real,
personal and mixed),  restrictions,  disabilities,  duties and debts of UFAC and
Frontier.


All corporate acts, plans, policies, contracts,  approvals and authorizations of
UFAC, its shareholders,  board of directors,  committees elected or appointed by
the board of  directors,  officers  and  agents,  that were valid and  effective
immediately  prior to the Effective  Date shall be, for all purposes,  the acts,
plans,  policies,  approvals  and  authorizations  of  Frontier  and shall be as
effective and binding thereon as the same were with respect to Frontier.  On the
Effective  Date, the employees and agents of UFAC shall become the employees and
agents of Frontier.

                                       4
<PAGE>
ACCOUNTING AND TAX TREATMENT

The  Transaction  will be accounted for under the purchase method of accounting.
Under  the  purchase  method  of  accounting,   the  acquiring  enterprise,  for
accounting purposes in a business  combination  effected through the exchange of
stock, is presumptively the enterprise whose former common  shareholders  either
retain or receive  the  larger  portion  of the  voting  rights in the  combined
enterprise.  Upon completion of the Transaction,  Netrex will own  approximately
82%  of  the  voting  rights  of  the  combined   company  causing  UFAC  to  be
presumptively the accounting acquirer.  Accordingly,  the assets and liabilities
of UFAC, JW and DBG will be brought forward at their net book values,  and a new
basis will be established for Frontier's assets and liabilities based upon their
fair values.

Frontier  believes,  based on legal advice from the law firm of Rosenman & Colin
LLP,  that the  Transaction  will not  result  in  Federal  tax  liabilities  to
Frontier, UFAC or to either company's shareholders.

EXCHANGE RATIO

At the Closing, all of the issued and outstanding shares of common stock of UFAC
will be exchanged for 16,840,000  shares of Frontier  Common Stock,  except that
any shares of UFAC common  stock held in the  treasury of UFAC will be cancelled
and all rights in respect  thereof will cease to exist and no cash or securities
or other  property will be issued in respect  thereof.  The 5,258,513  shares of
Common  Stock  of  Frontier  owned  by UFAC  prior  to the  Transaction  will be
cancelled.

It is expected that the market price of the Frontier Common Stock will fluctuate
between the date of this Proxy  Statement and the date on which the  Transaction
is consummated and  thereafter.  Because the number of shares of Frontier Common
Stock to be  received  by Netrex in the  Transaction  is fixed and  because  the
market price of the Frontier Common Stock is subject to  fluctuation,  the value
of the  shares  of  Frontier  Common  Stock  that  Netrex  will  receive  in the
Transaction may increase or decrease prior to the Closing of the Transaction. No
assurance can be given  concerning the market price of the Frontier Common Stock
before or after the Closing.

As a result of the  Transaction,  each  outstanding  and  unexercised  option to
purchase shares of UFAC will be converted to an option to purchase from Frontier
16.84  shares of  Frontier  Common  Stock for each  share of UFAC  common  stock
purchasable upon the exercise of such option  immediately prior to the Effective
Date, and the exercise price per share of Frontier Common Stock will be equal to
the  exercise  price per share of UFAC  common  stock  immediately  prior to the
Effective  Date,  divided  by 16.84.  After the  Transaction  there will be such
options to purchase  approximately  1,249,192 shares of Frontier Common Stock at
an exercise  price of $1.19 per share of  Frontier  Common  Stock.  There are no
outstanding and unexercised options to purchase shares of JW or DBG.

EFFECTIVE DATE


The Transaction will become effective after all conditions,  including  approval
by the shareholders, have been met. Immediately after the Annual Meeting, if the
Transaction  is approved and all other  conditions to Closing are met,  Frontier
will file the  appropriate  documents  to  effectuate  the merger  with both the
Arizona Corporation  Commission and the Ohio Secretary of State. The Transaction
will become  effective  on the date of the  effectiveness  of the filing in both
states.  Other  than the  approval  of the SEC of the  Proxy  Statement  and the
approval by the Arizona Corporation  Commission to the amendment and restatement
of Frontier's  Articles of Incorporation  which include the change of Frontier's
name  and the  approval  by the  Arizona  Corporation  Commission  and the  Ohio
Secretary of State of the Articles of Merger, there are no federal, state, local
or  other   regulatory   approvals  or  comments   required  to  consummate  the
Transaction.


CONDITIONS TO CONSUMMATION

The  consummation  of the  Transaction  is subject to the requisite  approval of
Frontier  shareholders,  satisfactory  opinions of counsel of Frontier and UFAC,
the continued  truth and accuracy of the  representations  and warranties of the
parties in the Merger  Agreement  and the  absence  of  material  changes in the
business and operations of Frontier and UFAC.

AMENDMENT OR MODIFICATION

The merger  agreement  may be amended or modified  with  written  consent of the
parties.  After approval of the  Transaction by the  shareholders,  amendment or
modification  may be  authorized  by the  parties  Boards of  Directors  without
additional  shareholder  approval,  other than an amendment or modification that
would  increase the number of shares issued by Frontier.  To the extent that the
Transaction is modified after  receiving  shareholder  approval,  the Board will

                                       5
<PAGE>
consider  obtaining  additional  shareholder  approval,  after consultation with
counsel,  depending  upon  the  extent  and  materiality  of  the  amendment  or
modification and the applicable requirements of law.

BACKGROUND OF THE TRANSACTION


On January 26, 2000,  Frontier's  Board of Directors  held a special  meeting to
consider a strategic  transaction involving UFAC, DBG and JW proposed by John M.
Davies,  the  Chairman  of the Board.  The Board was  interested  in  broadening
Frontier's  technology  base and  operations  and in expanding  into  e-commerce
activities.  Because Mr. Davies was an officer and director of UFAC,  Mr. Davies
was familiar with the operations of UFAC,  DBG and JW. Mr. Davies  believed that
the purchase of these companies would help Frontier  achieve its interests.  The
Board discussed and considered other alternatives to achieving  Frontier's goals
of  implementing  this  technology  and  e-commerce   strategy,   including  the
possibility  of  making  other  acquisitions  or the sale of  Frontier  to third
parties. Because the Board was familiar with UFAC and UFAC's existing technology
assets,  UFAC's  management  and economic  condition,  UFAC's  business plan and
personnel,  the  Board  believed  that a merger  with  UFAC  would be more  cost
effective,  synergistic  and efficient than  identifying an unknown company with
the  possibility  of  undiscovered  liabilities.  In  addition,  the  Board  was
concerned  about  combining with an entity that might have differing  management
styles and corporate  cultures.  Therefore,  the Board did not examine  specific
alternative  acquisitions in its determination that the Transaction  offered the
most cost  effective,  efficient  and  immediate  means to achieving  Frontier's
goals. The Board did, however,  appoint a committee of independent  directors to
consider the  purchase.  The  committee of  independent  directors  consisted of
William J. Rocke, Jean E. Ryberg and Louis T. Mastos (the "Committee").


Frontier  determined that it would obtain a fairness  opinion in connection with
the Transaction and focused on finding a reputable  company that  specialized in
valuations of similarly situated,  similarly size companies.  ComStock Valuation
Advisors,  Inc. ("ComStock") was one of several investment banking and appraisal
firms that  presented  proposals to Frontier to render a fairness  opinion.  The
proposals  were  presented  to the Board  and to the  Committee.  The  Committee
recommended to the Board that it retain ComStock based upon the price quoted and
the  substantial  experience of ComStock in preparing  fairness  evaluations  in
similar transactions.

On January 26, 2000,  ComStock was formally retained by Frontier's Board, at the
recommendation of the Committee,  to evaluate and prepare a fairness opinion for
the Board,  which opinion includes an appraisal of each of UFAC, JW and DBG, and
the proposed exchange ratio for the Transaction (the "ComStock Opinion"). During
the four weeks after the Board meeting,  members of Frontier's senior management
met with representatives of ComStock to discuss issues of valuation.

From January 27, 2000 through May 2, 2000,  Frontier and Netrex,  in conjunction
with their respective legal and tax advisors,  negotiated the definitive  Merger
Agreement.

From January 27, 2000 through May 2, 2000,  Frontier  conducted a due  diligence
review of UFAC, DBG and JW with assistance from representatives of ComStock.

On March 2, 2000 Frontier's Board met to consider the draft ComStock Opinion, as
well as the draft  Merger  Agreement.  The  Board  reviewed  the draft  ComStock
Opinion,  as well as a draft purchase  agreement,  and participated in extensive
discussions regarding the Transaction.  It was the sense the Board to enter into
the  Transaction.  The Board  authorized  Management to  negotiate,  execute the
Merger  Agreement and to draft and file the  appropriate  proxy statement and to
take such other actions as are necessary to consummate the Transaction.

On March 2, 2000, Frontier's Board (including all of the independent  directors)
unanimously  approved in principle,  the Merger  Agreement and the  transactions
contemplated thereunder and, subject to review by the Committee, recommended its
approval to the shareholders.  Subsequently,  Netrex and Frontier issued a joint
press release announcing the proposed Transaction.


On April 6, 2000, the Committee met with  representatives of ComStock to discuss
the ComStock Opinion.  The Committee reported to the Board that it had completed
its  deliberations,  and recommended  that ComStock conduct a brief study of the
valuation  of Frontier  in light of the  fluctuations  in the  trading  price of
Frontier's stock. Subject to the results of the study, the Committee recommended
the Transaction to the Board.  ComStock  subsequently reported to the Board that
such  fluctuations  were the result of the  announced  Transaction,  and not the
result of Frontier's intrinsic value. See "Opinion of Financial Advisor Proposal
One - The Transaction."


                                       6
<PAGE>

On May 2, 2000,  Frontier's  Board met to  consider  the  recommendation  of the
Committee.  The Board  received  the final forms of Merger  Agreement  and proxy
statement and approved the  execution  and delivery of the Merger  Agreement and
the filing of the proxy  statement  with the SEC,  as well as  approved  certain
other related matters necessary to consummate the Transaction.


On May 2, 2000,  the Merger  Agreement  was executed and  delivered to Frontier,
UFAC and Netrex.

RECOMMENDATION OF THE BOARD OF DIRECTORS; REASONS FOR THE TRANSACTION

The Frontier Board has approved unanimously the Merger Agreement, has determined
unanimously  that the  Transaction is fair and in the best interests of Frontier
and its  shareholders  and  recommends  unanimously  that  the  shareholders  of
Frontier  vote FOR the  approval and  adoption of the Merger  Agreement  and the
consummation of the transactions contemplated thereby.

The Frontier  Board  believes that the  consummation  of the  Transaction  is an
important step towards  Frontier's  long-range  strategic goal of expanding into
business-to-business  services and  developing  and marketing  both software and
e-commerce business applications.

The Board believes that by completing the Transaction, the combined company will
be able to better  market its products  and  services to its  combined  customer
base.  For  example,  the  Board  believes  that the  potential  exists  for the
combining of the sales efforts and forces of Frontier and UFAC so that a unified
and  integrated  sales  force  will be able to better  sell and  cross-sell  the
companies' various products. In addition, the potential exists for the expansion
of business  opportunities between the various clients of UFAC and Frontier. For
example, the Board believes that certain customers of UFAC could become a source
of business for Frontier and vice versa.  Further,  the Board  believes that the
combination  of  the  operations  of  UFAC  and  Frontier  will  result  in  the
streamlining of certain administrative  functions and operations.  Specifically,
purchasing,   accounting,   human  resources,   legal  and  other  business  and
administrative functions can be more easily and cost-effectively provided in the
combined organization than in the separate organizations.

Prior to approving the  Transaction,  the Frontier Board received,  analyzed and
considered  information   regarding,   and  was  favorably  influenced  by,  the
following:

     (i)  The  potential   efficiencies   and  synergies  and  cross   marketing
opportunities  that could be realized by combining  the  operations of Frontier,
UFAC, DBG and JW, due to the  complementary  nature of their product and service
lines.  These  include  the  ability to combine  our sales  forces,  to sell and
cross-sell  each  other's  products,  to combine  administrative  functions  and
operations;

     (ii) The opportunity for Frontier's shareholders to participate, as holders
of the consolidated company, in the anticipated growth of the combined company's
business as described above,  which growth may provide  Frontier's  shareholders
with a greater opportunity for long-term  appreciation and liquidity than if the
Transaction were not consummated;

     (iii) An analysis of the  Transaction  conducted  by  Frontier's  financial
advisor,  ComStock,  as well as  ComStock's  opinion as to the  fairness  of the
Transaction to Frontier's  shareholders from a financial point of view (see "The
Transaction - Opinion of Financial Advisor"); and

     (iv) The results of its extensive due diligence  review of the business and
operations of UFAC, JW and DBG that confirmed to the Board that the  substantial
similarities  and resulting  opportunities  to achieve  efficiency  and leverage
exist  between  Frontier and UFAC.  Frontier  believes the business and services
offered by UFAC,  JW and DBG are  complimentary  to the business and services of
Frontier.  In addition Frontier believes the technology employed by UFAC, JW and
DBG is consistent  with Frontier's goal to expand into technology and e-commerce
markets.

The Frontier Board also considered  various potential  negative factors relating
to the  Transaction  but  concluded  that these  factors were  outweighed by the
potential  benefits  to be  gained  by the  Transaction.  The  negative  factors
considered by the Frontier Board included the following:

     (i) The risk that the business synergies and operating  efficiencies sought
in the Transaction would not be fully achieved.

                                       7
<PAGE>
     (ii) The risk that the trading price of the Frontier  Common Stock might be
adversely affected by the announcement of the Transaction and the value received
in the Transaction by Frontier's shareholders would decrease accordingly.


     (iii) The possible  conflict of interest created by the prior  relationship
of John M. Davies,  Frontier's  Chairman,  with UFAC. For this reason, the Board
appointed the Committee to analyze the Transaction  and make its  recommendation
to the Board.


POTENTIAL ADVERSE EFFECTS OF THE TRANSACTION

Frontier  believes  that the  Transaction,  if  consummated,  could have certain
adverse effects on Frontier and its  shareholders,  in that the concentration of
ownership  of  shares  of  Frontier's   Common  Stock  will  increase  from  the
approximately  59% currently  owned by UFAC to  approximately  82% of Frontier's
Common  Stock to be owned by Netrex  after the  Transaction.  Assuming  no other
changes  in the  number of  outstanding  shares of Common  Stock,  Netrex  would
continue to be in a position to control the election of the Board or the outcome
of any corporate  transaction or other matter  submitted to the shareholders for
approval.  This continued and enhanced  concentration of ownership could make it
more difficult for other shareholders to challenge Frontier's director nominees,
to elect their own nominees as directors or to remove  incumbent  directors  and
may render Frontier a less attractive  target for an unsolicited  acquisition by
an outsider. In addition, under Arizona law, a merger or consolidation involving
Frontier requires the affirmative  approval of a majority of the shares entitled
to vote. Accordingly, Netrex will have sufficient voting power to block any such
transaction.

It is also possible that  consummation of the Transaction might adversely affect
the price of Frontier's Common Stock.  Although there can be no assurance given,
based upon the affect of the  announcement  of the  Transaction  on the price of
Frontier's Common Stock, the Board believes that consummation of the Transaction
will enhance or be neutral in this regard.

POTENTIAL BENEFITS OF THE TRANSACTION

Frontier believes that the Transaction, if consummated,  primarily represents an
opportunity for Frontier to expand its focus into business-to-business  services
and develop and market both software and e-commerce business applications.

Although the Transaction will not result in any direct return to shareholders of
cash or other  consideration,  Frontier  believes  that the  Transaction  offers
shareholders  an opportunity  to realize  long-term  value.  It should be noted,
however, that there is no assurance that Frontier will realize all or any of the
potential benefits described above, all of which are forward-looking  statements
that are  subject  to  numerous  risks and  uncertainty.  Frontier's  ability to
enhance  shareholder value will depend upon a number of  circumstances,  many of
which are outside the control of management.

DISCUSSION OF FINANCIAL ANALYSIS

Frontier retained ComStock,  an independent third party, to advise the Board and
to conduct a financial  analysis of the  Transaction.  In this regard,  ComStock
determined the fair market value of each of UFAC, JW and DBG. After  determining
the fair market value of these companies,  ComStock calculated an exchange ratio
to be used to exchange  Frontier shares for UFAC shares.  The Board of Directors
appointed a committee of  independent  directors to analyze the financial  terms
and the consideration to be received in the Transaction.  The exchange ratio was
presented to the committee of independent directors for their consideration.

The members of the Board  evaluated  the  factors  referred to above in light of
their knowledge of the business and operations of Frontier, Netrex, UFAC, JW and
DBG,  their business  judgment and  consultations  with the Board's  independent
advisor.  In view of the wide variety of factors  considered in connection  with
the Board's evaluation of the Transaction, the Board did not find it practicable
to, and did not,  quantify or attempt to assign relative weights to the specific
factors  considered  in reaching  its  determination.  In  addition,  individual
members of the  Frontier  Board may have given  different  weights to  different
factors.  For a  discussion  of the  interests  of the  executive  officers  and
directors of Frontier in the  Transaction,  see "Interests of Certain Persons in
the Transaction."

                                       8
<PAGE>
OPINION OF FINANCIAL ADVISOR


On March 2, 2000,  ComStock  delivered a draft  opinion to  Frontier's  Board of
Directors dated February 29, 2000 that the Transaction was fair from a financial
point of view to the shareholders of Frontier.  A draft of ComStock's  financial
analysis was  distributed to the Board and used as the basis of discussions at a
special meeting of the Board held on March 2, 2000. The Frontier Board was given
a detailed  written report setting forth the financial  analysis  underlying the
ComStock Opinion. This analysis, as presented to the Board, is summarized below.
All of the  members of the Board  were  present  at the  meeting  and each Board
member had the  opportunity  to discuss  the  report.  The Board  discussed  the
information in the report,  and the financial data and other factors  considered
by ComStock in conducting its analysis, all of which are summarized herein.

In requesting the ComStock Opinion,  the Frontier Board did not give any special
instructions  to  ComStock  or  impose  any  limitation  upon  the  scope of the
investigation  that  ComStock  deemed  necessary  to  enable it to  deliver  the
ComStock  Opinion.  The ComStock Opinion is directed only to the fairness of the
Transaction to the  shareholders  of Frontier from a financial point of view and
does  not  constitute  a  recommendation  to  any  shareholder  as to  how  such
shareholder should vote at the Annual Meeting.


Frontier  selected  ComStock  to  provide a  fairness  opinion  because  it is a
nationally  recognized  valuation  firm engaged in the  valuation of "small cap"
businesses and their  securities in connection with mergers and acquisitions and
for other purposes and has substantial experience in transactions similar to the
Transaction. The engagement letter with ComStock provides that Frontier will pay
ComStock an advisory fee of $35,000,  reimburse  ComStock for its  out-of-pocket
expenses and will indemnify ComStock and certain related persons against certain
liabilities,  including  liabilities  under securities laws,  arising out of the
Transaction or its engagement,  however,  such indemnification under the federal
securities  laws  may  not be  enforceable.  No  portion  of  ComStock's  fee is
contingent upon consummation of the Merger.

In  conducting  its  analysis and  arriving at the  ComStock  Opinion,  ComStock
reviewed such  information  and considered such financial data and other factors
as ComStock deemed relevant under the  circumstances,  including,  among others,
the  following:  (i) a draft of the Merger  Agreement;  (ii) certain  historical
financial and operating data that are publicly  available  concerning  Frontier,
including,  but not limited  to, the Annual  Report to  Shareholders  and Annual
Report on Form 10-K of Frontier for the fiscal  years ended June 30, 1997,  1998
and 1999,  the  Quarterly  Report on Form 10-Q of Frontier for the quarter ended
December 31, 1999, the Proxy  Statement for the Annual  Meeting of  Shareholders
held on January 26, 2000; (iii) certain historical  financial and operating data
that are not publicly available  concerning UFAC, DBG and JW including,  but not
limited  to, the  applicable  annual  financial  statements  for the years ended
December 31, 1997, 1998 and 1999; (iv) certain  information of UFAC, DBG and JW,
including written financial forecasts for future fiscal years, prepared by their
management;  (v) publicly available  financial,  operating and stock market data
concerning certain companies engaged in businesses ComStock deemed comparable to
Frontier  or  otherwise  relevant  to  its  inquiry;   (vi)  publicly  available
financial,  operating and stock market data concerning certain companies engaged
in  businesses  ComStock  deemed  comparable  to UFAC,  DBG and JW or  otherwise
relevant to its inquiry;  and (vii) such other financial  studies,  analyses and
investigations  that  ComStock  deemed  appropriate.   ComStock  assumed,   with
Frontier's  consent,  that the  draft of the  Merger  Agreement  which  ComStock
reviewed  would conform in all material  respects to that document when in final
form.

Representatives  of ComStock met with the senior  management of Frontier,  UFAC,
DBG and JW to discuss (i) the prospects for their  respective  businesses,  (ii)
their estimates of such  businesses'  future  financial  performance,  (iii) the
financial  impact of the  Transaction  on the  respective  companies,  including
potential  incremental  earnings and cost  savings,  and (iv) such other matters
that ComStock deemed relevant.

In  connection  with its review and  analysis  and in arriving  at its  opinion,
ComStock  assumed and relied upon the accuracy and completeness of the financial
and other information  provided to it by Frontier,  UFAC, DBG and JW and did not
undertake any independent  verification  of such  information or any independent
valuation or appraisal of any of the assets of Frontier,  UFAC,  DBG or JW. With
respect to certain financial  forecasts provided to ComStock by Frontier,  UFAC,
DBG and JW,  ComStock  assumed that the  information  represents each respective
management's  best  currently  available  estimate  as to the  future  financial
performance of such companies.


The  Merger  Agreement  establishes  a fixed  exchange  ratio  for  shares to be
exchanged  in the merger.  In response to the  increase in the share price after
announcement of the merger,  the committee of independent  directors of Frontier
requested that ComStock  perform a supplemental  analysis as to the cause of the
increase  in the  stock  price.  As a result  of this  supplemental  review  and
analysis,  ComStock  advised  the  Board  of  Directors  that  the  increase  of


                                       9
<PAGE>

Frontier's  share price  following  the  announcement  of the merger was not the
result of "the  fundamental  performance of Frontier."  Rather,  ComStock opined
that "it was  reasonable  to conclude that the increase in the price of Frontier
stock that  occurred  on March 3, 2000 was likely  attributable  to the March 2,
2000  press  release  and not to  significant  improvements  in the  fundamental
performance of Frontier."


The  ComStock   fairness  opinion  is  conditioned  upon  the  accuracy  of  the
information  provided  to them by  Frontier,  and its  officers,  employees  and
agents,  and ComStock does not represent as to the accuracy or  completeness  of
such information. ComStock's opinion is based on the economic, market, financial
and other  conditions  as they  existed on the date they  rendered  the opinion.
ComStock has no obligation to update,  revise or reaffirm the opinion based upon
any changes in the conditions after its issuance. There has been no relationship
between  Frontier,  UFAC,  JW and DBG on the one hand and  ComStock on the other
hand during the past two years,  nor is a future  relationship  contemplated  at
this time. No compensation has been received by ComStock from Frontier, UFAC, JW
or DBG, other than the compensation for preparation of the fairness opinion.

In arriving  at the  conclusions  set forth in the  ComStock  Opinion,  ComStock
performed a variety of financial  analyses,  including those summarized  herein.
The summary set forth below of the analyses  presented to the Frontier  Board at
its March 2, 2000 meeting does not purport to be a complete  description  of the
analyses  performed.  The preparation of a fairness opinion is a complex process
that involves  various  determinations  as to the most  appropriate and relevant
methods  of  financial  analyses  and the  application  of these  methods to the
particular  circumstance  and,  therefore,  such an opinion  is not  necessarily
susceptible to partial analysis or summary description.

CAPITALIZED CASH FLOW METHOD

The  Capitalized  Cash Flow method relies on an estimate of next year's earnings
to develop a representative  cash flow for UFAC, JW and DBG.  Estimated  working
capital and capital expenditure requirements (net of depreciation) were deducted
from the earnings estimate to produce an expected cash flow for each of UFAC, JW
and DBG. For UFAC, due to the availability of historical financial  information,
ComStock  estimated next year's  earnings by  multiplying a normalized  adjusted
historical  cash  flow  by  an  expected  growth  rate   (incorporated   in  the
capitalization multiple). Normalized adjusted historical cash flow represents an
estimate of cash flow based on an analysis of historical  financial  performance
after adjustments for certain items such as non-recurring  expenses.  For JW and
DBG,  ComStock relied on the estimates of next year's  earnings  provided by the
management for JW and DBG to develop next year's cash flow  estimate.  For UFAC,
the impact of its stock option program was then subtracted to derive a value for
UFAC's equity.


Because the ownership  interest in UFAC being appraised provides its owners with
the right to control UFAC's operations,  ComStock then applied a control premium
of 30% to  calculate  UFAC's  equity  value  on a  controlling  interest  basis.
ComStock  relied on data  reported by Mergerstat  Review  (published by Houlihan
Lokey  Howard & Zukin) to  estimate  the  control  premium  for  UFAC.  The data
indicate a median premium of 31% and an average premium of 40% for  transactions
during the ten-year period ended December 31, 1998. Based upon this study, a 30%
control  premium was assigned to UFAC.  For JW and DBG,  the cash flow  estimate
used  in  this  method  reflected  the  operating  efficiencies  that  could  be
implemented by a controlling interest shareholder Therefore,  no further control
premium was deemed  warranted in the  calculation of the equity values of JW and
DBG.


Since the cash flow  multiple  for each  company  was  derived  in part from the
performance  of  publicly-traded  securities,  it produces an equity  value that
incorporates the presumption of liquidity equal to publicly-traded  markets.  As
privately-held enterprises, UFAC, JW and DBG do not offer their shareholders the
same level of liquidity as shareholders of the  publicly-traded  securities that
were used to  support  the cash flow  multiples.  To reflect  this  distinction,
ComStock  applied a discount for lack of marketability of 5% to derive an equity
value for UFAC, JW and DBG on a privately-held controlling interest basis.

GUIDELINE COMPANY METHOD

The   Guideline   Company   Method  uses  pricing   multiples   developed   from
publicly-traded stocks of similar businesses to estimate values for UFAC, JW and
DBG. The pricing multiples were applied to appropriate  financial data for UFAC,
JW and DBG to create an array of values on a marketable minority interest basis.
Current market pricing  multiples were developed that incorporated the following
financial data for UFAC: (i) adjusted book capital;  (ii) sales;  (iii) earnings
before interest and taxes ("EBIT"); (iv) earnings before interest, depreciation,
amortization and taxes  ("EBITDA");  (v) adjusted net income;  and (vi) adjusted
cash flow.  For JW and DBG, a market  pricing  multiple  based only on sales was
utilized. A marketable or freely-traded minority interest equity value for UFAC,

                                       10
<PAGE>
JW and DBG was  estimated by selecting a  representative  value derived from the
various pricing  multiples.  For UFAC, the impact of UFAC's stock option program
was also deducted to derive its equity value.


The  Guideline  Companies  identified  by  ComStock  for UFAC were Hilb  Rogal &
Hamilton Co., Inspire Ins Solutions, Inc., Paula Financial,  Transcend Services,
Inc., United Medicorp,  Inc.,  Allstate  Financial Corp.,  Crawford & Co., Dun &
Bradstreet Corp., Health Power, Inc., and Healthcare Recoveries, Inc.

The Guideline  Companies  identified  by ComStock for JW and DBG were  Cover-All
Technologies  Inc., CCC Information Svcs Grp Inc, Policy Management  Systems Cp,
Walker  Interactive  Systems,  Barrister Info Systems,  Exigent Intl Inc, Health
Mgmt Sys Inc, H T E Inc.,  Infodata Systems Inc., Manatron Inc, Network Six Inc,
Smith-Gardner & Assocs, Symix Systems Inc, and Syntel Inc.


Because the ownership  interests being  appraised  provide their owners with the
right to control the  operations  of UFAC,  JW and DBG,  ComStock then applied a
control  premium to derive an estimate of the fair market value of UFAC,  JW and
DBG's equity on a controlling interest basis.

As with the other valuation methods,  an adjustment was also made to account for
differences in liquidity between  freely-traded and privately-held common stocks
by applying a 5% discount for lack of marketability.

MERGER AND ACQUISITION METHOD


The Merger and Acquisition Method utilizes price/sales  multiples from published
news reports of actual  transactions  involving the sale of a controlling equity
interest  in  similar  privately-held  companies  to  determine  a  market-based
estimate of UFAC, JW and DBG's equity value  appropriate for a strategic  buyer.
ComStock  examined a broad range of third party  purchases of control  ownership
interests in privately  held  companies  which it used in its analysis under the
Merger Acquisition Method.

The  companies   identified  for  comparison  to  UFAC  were  American   Benefit
Administrative   Services,   Millennium   HealthCare,   Inc.,  American  Phoenix
Corporation,  Arrow Claims Management,  Inc., Coverdell & Company, Inc., Dealers
Choice  Automotive  Plan,  Health Plan  Initiatives,  Inc., M&N Risk Management,
Inc.,  S.E.A.,  Inc.,  Banking  Solutions,  Inc., JDR Holdings,  Inc.,  Medaphis
Services Corporation,  MedSource, Inc., Professional American Collections, Inc.,
Robert Beck & Associates,  Inc.,  Preferred  Payment  Systems,  Inc.,  and Prime
Capital Services, Inc.

The companies identified for comparison to UFAC were Vercom Software,  Inc., The
Systems Consulting Group, Inc., The Long View Group, Inc., Somerset  Automation,
Inc.,  Software  Manufacturing  Group,  RapidFire  Software,  Inc.,  Progressive
Software,  Inc., PRB  Associates,  Inc.,  Posnet  Computeres,  Inc., PC Business
Solutions, Inc., Open Systems Technologies, Inc., Milestone Software, Management
Solutions,  Inc.,  Interpra Medical Imaging Networks Ltd.,  InfoCellular,  Inc.,
Horizons Technology,  Inc., Encore Systems,  Inc., Customer Focus International,
Inc.,  Computer  Age  Dentist,  Inc.,  CGI Group,  Inc.,  Carleton  Corporation,
Application Methods, Inc., and Advantage KBS, Inc.

The  companies  identified  for  comparison  to DBG were  Advantage  KBS,  Inc.,
Application Methods,  Inc., Carleton Corporation,  CGI Group, Inc., Computer Age
Dentist,  Inc.,  Encore  Systems,  Inc.,  Customer  Focus  International,  Inc.,
Horizons Technology, Inc., InfoCellular, Inc., Interpra Medical Imaging Networks
Ltd., Management Solutions, Inc., Milestone Software, Open Systems Technologies,
Inc., PC Business  Solutions,  Inc.,  Posnet  Computeres,  Inc., PRB Associates,
Inc.,   Progressive   Software,   Inc.,   RapidFire  Software,   Inc.,  Software
Manufacturing Group,  Somerset  Automation,  Inc., The LongView Group, Inc., The
Systems Consulting Group, Inc., and Vercom Software, Inc.


After examining the industry type,  transaction  components,  and computed sales
multiples  for reported  transactions,  a  representative  revenue  multiple was
selected  and  applied  to the  total  revenue  of each of UFAC,  JW and DBG.  A
discount  was applied to the  resulting  market-based  estimate of UFAC,  JW and
DBG's equity value  appropriate for a strategic buyer to eliminate the impact of
strategic  buyer  premiums  reflected  in the market data from which the revenue
multiples  were  derived.  A discount for lack of liquidity  was then applied to
estimate  the fair  market  value of each UFAC,  JW and DBG on a  privately-held
controlling interest basis.

                                       11
<PAGE>
DISCOUNTED CASH FLOW METHOD (USED ONLY FOR UFAC)


The  Discounted  Cash Flow  Method  uses  projected  financial  performance  and
risk-adjusted discount rates to estimate value, based on the view that the price
of a security is a function of an investor's  perception of expected future cash
flows relative to expected cash flows from alternative  investments of perceived
comparable risk. ComStock  determined an appropriate  discount rate by examining
UFAC's  cost of equity,  cost of debt,  weighted  average  cost of  capital  and
expected  growth rate. The cost of equity was  determined  adjusting a risk-free
return of the perceived risk of the privately-held investment over the risk-free
investment  alternative.  Cost of debt was  based  upon a capital  formula  that
assumed a zero debt  structure  for UFAC.  Weighted  average cost of capital was
calculated  based  upon  UFAC's  historical   performance  and  expected  future
performance.  ComStock  assumed  that  interest  bearing debt was unlikely to be
required in the future and that the debt/equity mix would remain at 100% equity.
Therefore,  the  weighted  average cost of capital was  determined  to be 16...2
percent for UFAC.  The expected  growth rate was  determined to be 6.2% per year
based upon UFAC's  historic  growth  patterns and general  industry and economic
conditions.


In deploying this method,  ComStock  considered the fair market value of UFAC by
examining a cash flow forecast over a five-year period. The expected annual free
cash flows were then  discounted to their  present  value using a  market-based,
risk  adjusted  discount rate of 16.2%.  A residual  value was also computed and
discounted to its present value using an assumption of constant cash flow growth
at the end of the forecast period.

The  present  value of the  forecasted  cash flow stream was  combined  with the
present  value of the  residual  value to derive an  estimate  of UFAC's  equity
value.  The impact of UFAC's stock option program was also  subtracted to derive
UFAC's equity value.

Because the discount rate was derived from the  performance  of  publicly-traded
securities, the resulting equity value incorporates the presumption of liquidity
equal to publicly-traded markets. As a privately-held enterprise,  UFAC does not
offer  its   shareholders  the  same  level  of  liquidity  as  shareholders  in
publicly-traded  securities  that were used to support  the  discount  rate.  To
reflect this distinction,  ComStock applied a discount for lack of marketability
of 5% to  derive  an  equity  value  for  UFAC on a  privately-held  controlling
interest basis.

VENTURE CAPITAL METHOD (USED FOR JW AND DBG ONLY)

For JW and DBG only,  ComStock  employed the Venture Capital Method,  which is a
simplified  approach for start-up  companies that places a significant weight on
the expected cash-out point of a prospective  investor.  ComStock analyzed three
different cash-out scenarios: (i) the "Success Scenario" under which a sale to a
strategic  buyer or an Initial Public Offering is the cash-out  assumption,  and
current  revenue is grown at an expected  growth rate for three years,  at which
time the cash-out occurs;  (ii) the "Return of Capital Scenario" under which the
shareholders  receive  the total  amount of capital  invested  to date,  with no
incremental  return on their  investment;  and (iii) the "Liquidation  Scenario"
under which  investors  receive no positive  cash return.  Each of the resulting
cash-out  amounts was  discounted at the investor's  estimated  required rate of
return to arrive at a value of JW's and DBG's equity. A control premium was then
added to reflect the shareholder rights associated with the ownership  interests
being  appraised.  A discount  for lack of  marketability  was also  deducted to
arrive at an estimate of the net equity  values for JW and DBG,  calculated on a
privately-held controlling interest basis.

For this method  ComStock  used an estimated  required rate of return of 30% for
DBG and 20% for JW. The rate for JW was developed by quantifying  and cumulating
a  required  rate of return  for risk free  investments,  market  risk  premium,
leveraged beta,  equity risk premium,  small company  premium,  company specific
risk and leveraged cost of equity capital. This process resulted in a cumulative
total of 19.08%, which was rounded to 20%. The rate for DBG was increased by 10%
over that of JW to  compensate  for the added risk of achieving  higher  implied
(estimated)  annual revenue  growth rates.  The 30% estimated rate of return for
DBG is close to the rate of return  required  by capital  firms  that  invest in
start-up or emerging  growth  companies  such as DBG given the relative level of
risk associated with DBG's cash flow forecast.


DISCOUNT FOR LACK OF MARKETABILITY

Under each of the  valuation  methods  described  above,  ComStock  applied a 5%
discount for lack of  marketability.  ComStock cited several studies that review
the price differential between restricted and non-restricted shares representing
minority  interests.  These studies  provide a reference  point for discounts of
closely-held  stock using the price  differential  as to  evidence on  discounts
related to lack of marketability.  These studies cover several hundred different
transactions  that occurred  between 1966 and 1984.  The results  typically fall
between a 35% and 45% discount.  Other published  studies use the differences in
the sales price of securities  prior to an initial public  offering to the price
after the  offering.  These  studies were  conducted  from 1980 through 1995 and
calculated a range of marketability discounts between 40% and 66%.


                                       12
<PAGE>

Marketability discounts for privately-held stock differ depending on whether the
stock being valued represents a controlling interest or a minority interest. The
typical discount for a controlling  interest is typically much lower than for an
illiquid minority block of stock. Other factors contributing to the magnitude of
a marketability  discount  appropriate to a controlling  interest  considered by
ComStock were:

     *    Lack of liquidity
     *    Historic trading activity of stock
     *    Prospect of an IPO or sale of UFAC, JW and DBG
     *    Inherent risk of the business
     *    Overall  priority and timing of debt claims and  contingent  financial
          claims
     *    Nature of growth characteristics of UFAC, JW and DBG
     *    Borrowing capacity of UFAC, JW and DBG o Shareholder rights
     *    Financial strength of UFAC, JW and DBG

Two additional  factors taken into account by ComStock were ownership  rights to
100% of each of the companies and total access to reliable information regarding
the companies. Based on its analysis, ComStock determined that a reasonable lack
of  marketability  discount for a 100% ownership  block in each of the companies
was 5%.


VALUE PER SHARE FOR FRONTIER


The Common Stock of Frontier is traded on the American  Stock Exchange under the
ticker  symbol FAJ.  Although  Frontier's  Common Stock trades on almost a daily
basis,  its daily trading volume is relatively  low. The average  trading volume
for Frontier for the trading period twenty days prior to the ComStock  valuation
date of  February  25,  2000 was 2,495  shares per day,  or  slightly  above the
average daily trading  volume of 2,300 shares per day observed the preceding six
months. While this volume may be viewed as low relative to other publicly-traded
securities,  it  nevertheless  represents  substantial  trading  activity  on  a
consistent basis in an efficient market where unrelated parties are establishing
bid and ask prices.  Therefore,  the trading  activity of the Frontier stock was
deemed by  ComStock  to be  sufficient  in volume to be  indicative  of the fair
market value of that stock.


During the last 20 trading  days  preceding  February  28, 2000 (the most recent
date for which ComStock  received  market data used in its valuation  analysis),
the daily closing price of Frontier's stock ranged from a low of $1.50 per share
to a high of $1.88 per share. ComStock selected an average of the closing prices
for  Frontier's  Common Stock for the 20-day period  preceding its valuation and
fairness  analysis,  or $1.68 per share, as a  representative  indication of the
current  fair  market  value  of  Frontier's   stock  for  the  purpose  of  the
Transaction.

ComStock's  analysis  was updated to include  various  market data  available to
ComStock  as of the  date  of its  draft  Opinion.  ComStock  concluded  that no
material changes to its initial  conclusions were required based on this updated
data. On April 22, 2000,  ComStock issued its final report and fairness  opinion
to the Board.

                                       13
<PAGE>

VALUATION CONCLUSIONS

Following is a summary of ComStock's valuation conclusions by valuation method.

<TABLE>
<CAPTION>
                                            UFAC            JW (2)            DBG
                                        ------------     ------------    ------------
<S>                                     <C>              <C>             <C>
Capitalized Cash Flow Method            $ 17,130,000     $  3,480,000    $  1,600,000
Discounted Cash Flow Method             $ 13,830,000              N/A             N/A
Merger & Acquisition Method             $ 14,600,000     $  3,450,000    $  1,770,000
Venture Capital Method                           N/A     $  3,470,000    $  1,790,000
Guideline Company Method                $ 15,720,000     $  3,350,000    $  1,870,000
Average Value                           $ 15,320,000     $  3,440,000    $  1,760,000
Median Value                            $ 15,160,000     $  3,460,000    $  1,780,000

                                                                                             TOTAL
                                                                                         ------------
Selected value from various methods     $ 15,240,000     $  3,450,000    $  1,770,000    $ 20,460,000
Less debt incurred for the purchase
 of 49% of JW (1)                       $ (1,000,000)              --              --    $ (1,000,000)


Selected Equity Value                   $ 14,240,000     $  3,450,000    $  1,770,000    $ 19,460,000
</TABLE>

The valuation for Frontier was  determined to be $1.68 per share of Common Stock
or aggregate consideration of $19,456,080.

----------
(1)  Subsequent to ComStock's valuation,  UFAC purchased the remaining 49% of JW
     for  $1,000,000  making UFAC the sole owner of JW. The  purchase  price was
     funded with additional debt.
(2)  Represents 100% of JW.


INTERESTS OF CERTAIN PERSONS IN THE TRANSACTION

Certain members of Frontier's management and the Frontier Board may be deemed to
have  certain  interests  in the  Transaction  that  are in  addition  to  their
interests as shareholders of Frontier generally. The Frontier Board was aware of
these interests when it approved the Merger  Agreement and the  Transaction.  As
provided for in Arizona law, a majority  (but in any event not less than two) of
Frontier's  disinterested directors are required to approve the Transaction.  On
May 2, 2000 the Transaction was unanimously approved by the Board,  including by
all four of the independent directors.

John M. Davies,  Frontier's Chairman of the Board, owns approximately 10% of the
outstanding  equity of Netrex LLC,  which is the parent of Netrex Capital Group,
LLC, which is the parent of Netrex. Mr. Davies disclaims any beneficial interest
in the Frontier shares held by UFAC prior to the Transaction,  and to be held by
Netrex  after the  Transaction,  for  purposes  of  Section  13(d) or (g) of the
Securities Exchange Act of 1934, as amended.

Certain executive officers and directors of Frontier are also executive officers
and  directors of Netrex,  UFAC,  JW and/or DBG. See "Proposal One - Management"
for a  description  of the  officers  and  directors  of UFAC,  JW and DBG.  The
following chart lists the executive  officers  and/or  directors of Frontier who
are also directors and/or officers of Netrex, UFAC, JW and/or DBG.

                                       14
<PAGE>

    John M. Davies            Director and Officer of Frontier, Netrex and UFAC

    Troy M. Huth              Director of Frontier, DBG and JW
                              Officer of Frontier, UFAC, JW and DBG

    Jeffrey R. Harcourt       Director of Frontier and DBG
                              Officer of Frontier, Netrex, UFAC, JW and DBG

    Peter I. Cavallaro        Officer of Frontier, Netrex, UFAC, JW and DBG

    William A. White          Director of Frontier, DBG and JW

Other than as set forth above, no director or executive  officer of Frontier has
any direct or indirect material  interest in the Transaction,  except insofar as
ownership of Frontier  Common Stock and Frontier or UFAC options might be deemed
such an interest.

RELATED PARTY TRANSACTIONS


See Note 3 to  UFAC's  Financial  Statements,  annexed  hereto as Annex D, for a
description of transactions between and among Frontier, UFAC, JW and DBG.


                           PARTIES TO THE TRANSACTION

FRONTIER

Frontier   licenses  and  franchises   independent   insurance   adjusters  (the
independent   insurance   adjusters  licensed  or  franchised  by  Frontier  are
hereinafter  referred to collectively as the "Adjusters")  throughout the United
States  and in Canada  and  provides  support  services  to the  Adjusters.  The
Adjusters are engaged by insurance carriers and self-insured companies to adjust
claims  made  against  them by  claimants  and by  policyholders.  In  addition,
Frontier, and certain of the Adjusters,  offer risk management services to their
clients.  As of March 31,  2000,  Frontier  had  entered  into 505  license  and
franchise agreements  ("Agreements") with 683 advertised locations in 50 states,
the District of Columbia and Canada.  In addition to licensing  and  franchising
Adjusters,  Frontier owns and operates independent  insurance adjusting and risk
management businesses in Arizona and Nevada.

As of March  31,  2000,  Frontier  employed  34  people,  33  full-time  and one
part-time.  Nine employees provided adjusting services  full-time,  one employee
provided adjusting services part-time,  two were full-time officers of Frontier,
and 22 were  full-time  administrative  staff.  Frontier  is not a party  to any
collective bargaining agreements with any of its employees.  Management believes
that its relations with its employees are good.

GENERAL

For its fiscal years ended June 30, 1999,  1998 and 1997,  Frontier's  licensing
and  franchising  activities  accounted  for  approximately  78%,  79% and  86%,
respectively,  of gross revenue,  and Frontier's  adjusting and risk  management
businesses accounted for approximately 22%, 21% and 14%, respectively,  of gross
revenue.  The revenue derived from Frontier's  operations,  as well as the gross
billings  by  Adjusters  (upon  which  Frontier's  revenue  from  licensing  and
franchising activities are based), are set forth in the following table.

<TABLE>
<CAPTION>
                                                           Fiscal Year Ended June 30,
                                                 -------------------------------------------
                                                     1999            1998            1997
                                                 -----------     -----------     -----------
<S>                                              <C>             <C>             <C>
  Gross billings by Adjusters (approximate)      $44,730,000     $42,050,000     $48,060,000
  Revenue from licensing and franchising
   activities                                      4,936,349       4,596,657       5,278,967
  Revenue from Frontier-owned adjusting and
   risk management businesses                      1,405,235       1,228,691         885,636
</TABLE>

                                       15
<PAGE>
Although   Frontier   generally   considers  its  client  base  broad  and  well
diversified,  collections  received by  Adjusters  from one  insurance  company,
Scottsdale Insurance Company,  represented revenue to Frontier of 1.6%, 9.2% and
18.8% of continuing  licensing and franchising fees for the years ended June 30,
1999, 1998 and 1997, respectively.  In June 1997 this client elected to purchase
the majority of its adjusting services from other vendors,  and thereafter,  the
revenue generated from this client substantially diminished.

For further disclosure regarding Frontier's  accounting segments,  see Note 8 to
the financial  statements to Frontier's  Annual Report for the fiscal year ended
June 30, 1999.

CLAIMS ADJUSTING

A claims adjuster conducts the business of providing claims adjustment  services
to insurance companies and to self-insured clients. The major elements of claims
adjusting consist of the following:

     *    Investigation - the development of information  necessary to determine
          the cause and origin of the loss.

     *    Evaluation  - the  determination  of the  extent  and  value of damage
          incurred and the coverage,  liability and  compensability  relating to
          the parties involved.

     *    Disposition  - the  resolution  of  the  claim,  whether  by  payment,
          negotiation and settlement, by denial or by other resolution.

     *    Management - the  coordination  of all parties  involved in the claims
          process  and the  supervision  of the claims  process  including  risk
          management related services.

Insurance  companies,  which represent the major source of revenue to adjusters,
customarily  manage their own claims  management  function  and require  defined
services from adjusters,  such as field  investigation and settlement  services.
Self-insured  clients  typically  require  a range of risk  management  services
including claims adjustment,  claims management,  statistical reporting and loss
control, among other services. Insurance companies usually make claims adjusting
assignments on a claim by claim basis.  Self-insured  clients  typically  retain
adjusting  firms like  Frontier and the Adjusters to handle all of their claims,
such as  workers'  compensation,  general  liability  claims  and other  claims.
Neither  Frontier nor any of the Adjusters  engages in public  adjusting,  which
consists  of  representing  individual  insureds  with  respect to their  claims
against insurance companies.

Risk management  related  services  consist  primarily of providing  services to
in-house risk managers of self-insureds  whose internal resources do not include
expertise  in claims  adjusting  or other  aspects  of claims  management.  Risk
management services,  which also are often referred to in the industry as "third
party administration"  include administering claims,  working with self-insurers
to decide whether certain claims need external  investigation,  coordinating the
efforts of the field  investigation  with  internal  claims  review  activities,
generating  necessary  statistical  reports  and paying  losses.  The  insurance
companies responsible for the excess coverage of self-insured clients often play
a  significant  role  in the  selection  and  retention  of  providers  of  risk
management or third party administration and related services.

LICENSING AND FRANCHISING

The major part of Frontier's  revenue is derived under its  Agreements  with the
Adjusters. Pursuant to the terms of the Agreements, an Adjuster is authorized to
use, within a designated  geographic area,  Frontier's service mark in providing
adjusting  and risk  management-related  services.  In addition,  an Adjuster is
provided  with a  computerized  central  collection  and  rebilling  service and
national  advertising and referrals by Frontier.  Frontier receives a 10% or 15%
royalty  fee on all of the  Adjusters'  collections.  In fiscal  1999,  Frontier
retained  10.7% of the  Adjusters'  collections as royalty fees under all of its
Agreements.

Frontier  generally  does not  advertise for or solicit  potential  licensees or
franchisees.  Frontier believes that through the financial flexibility it offers
and the established and dependable  services it provides to Adjusters,  Frontier
is generally capable of attracting qualified licensees and franchisees.

Frontier's philosophy is to enter into agreements with licensees and franchisees
who are highly qualified and capable of adjusting all types of claims.  Frontier
estimates  that the average  length of time during which the Adjusters have been
providing   insurance   adjusting   services,   on  a  company-wide   basis,  is
approximately 20 years.

                                       16
<PAGE>
Before  entering into an agreement  with a prospective  licensee or  franchisee,
Frontier  reviews the  prospective  licensee's  or  franchisee's  background  to
determine  whether he or she is qualified and capable of rendering  professional
insurance adjusting services.  In evaluating a potential licensee or franchisee,
Frontier  considers the length of time the potential  licensee or franchisee has
been  involved in insurance  adjusting  and such other factors as his or her (i)
experience and the types of claims that he or she is capable of adjusting;  (ii)
ability to act independently  without  supervision by Frontier;  (iii) prior and
current associations in the insurance adjusting business; and (iv) reputation in
the  insurance  adjusting  business and in the community in which he or she will
provide insurance adjusting services.

OPERATION OF INDEPENDENT ADJUSTERS

Each Adjuster is required to maintain an office  within a designated  geographic
area  defined in his or her  Agreement.  The  Agreements  require,  among  other
things,  that  Adjusters  devote at least 80% of their  time  during  any 45-day
period to the conduct of the defined  business.  The  Agreements  are subject to
termination by Frontier upon an Adjuster's failure to meet minimum gross billing
volumes. The Adjusters retain the right to make independent  decisions regarding
the  management and operation of their  businesses,  subject to the terms of the
Agreements.

Frontier  has a  national  advertising  program  in major  trade  journals.  The
advertising  is designed to promote  Frontier's  operations  and to generate new
accounts for its Adjusters.  Adjusters  receive claims from both local referrals
developed by the Adjusters and from referrals by Frontier.  The latter referrals
are generally obtained through advertising efforts and the general reputation of
Frontier. In addition,  Adjusters are permitted,  but not required, to advertise
within their designated geographic areas.

Upon providing  services to a client, the Adjuster prepares a bill to the client
for the Adjuster's services. The form of invoice, which is supplied by Frontier,
indicates  that  remittance is to be made directly to Frontier's  address.  Upon
receipt of payment from the client,  Frontier withholds the royalty fee together
with any  reimbursements  due to Frontier for liability and errors and omissions
insurance  premiums  Frontier  may  have  paid on  behalf  of the  Adjuster  and
repayments  for any  credits,  loans or advances  Frontier  may have made to the
Adjuster. Frontier rebills uncollected invoices on a 45-60 day cycle. Frontier's
arrangements  with Adjusters located in Canada differ from the foregoing in that
clients of Canadian  Adjusters send their remittances to Frontier's  Canadian P.
O. Box or to Frontier's franchisee in Regina, Saskatchewan,  Canada. Remittances
received by Frontier's  franchisee are deposited by the franchisee directly into
Frontier's bank account.

If a particular geographic area produces claims volume greater than the Adjuster
in that area is capable of servicing,  the Adjuster may, at Frontier's  request,
or at the suggestion of the Adjuster,  relinquish to a new prospective  licensee
or franchisee a portion of the designated  area covered by his or her Agreement.
As a result  of these  arrangements,  Frontier  redirects  to the  relinquishing
Adjuster 5% of collections derived from services provided by the new Adjuster.

To assist new Adjusters in meeting their business and personal  expenses  during
their initial  period as  Adjusters,  Frontier may advance funds to them against
future  billings.  Typically  such  advances are made  semi-monthly  and average
approximately  $2,500 per month.  The number of Adjusters  to whom  semi-monthly
advances are made typically varies between 1 and 5. Frontier believes that these
arrangements  provide new  Adjusters  assistance in making the  transition  from
being employees of insurance  companies or other adjusting firms to becoming the
owners of their own  businesses  and,  therefore,  aid  Frontier  in  attracting
qualified individuals as Adjusters.

In addition to advancing funds to new Adjusters, Frontier frequently lends money
to Adjusters.  These loans may either be loans that are repaid on a weekly basis
out of their  collections,  or advances  against accounts  receivable.  Frontier
generally requires that advances against receivables be repaid in full within 45
days.

Frontier  does not charge  interest on any loans or advances  made to Adjusters.
During the past four fiscal  years,  Frontier  has loaned or advanced an average
aggregate of approximately  $342,000 per month and has received reimbursement of
an average of approximately  $322,000 per month. At March 31, 2000, Frontier had
approximately $1,357,000 in outstanding loans or advances.  During the past four
fiscal years, Frontier has written off an average of approximately  $183,000 per
year due to bad debts related to these arrangements.

FRONTIER-OWNED INSURANCE ADJUSTING BUSINESS

In addition to its operations as a licensor and  franchisor,  Frontier  conducts
independent  insurance  adjusting and risk management  operations in Arizona and
Nevada.

                                       17
<PAGE>
OWNERSHIP OF FRONTIER COMMON STOCK BY UFAC

On April 29, 1999, at the annual shareholders' meeting,  Frontier's shareholders
approved the November 20, 1998,  agreement  between  Frontier and UFAC,  whereby
UFAC  purchased  5,258,513  shares of  Common  Stock of  Frontier,  representing
approximately 59% of Frontier's then outstanding Common Stock.

UFAC AND THE UFAC SUBSIDIARIES


UFAC,  together  with its  subsidiary  companies,  DBG and JW,  provides  claims
adjusting services, third party claims administration, and claims administration
software to the automotive,  insurance and financial services  industries,  with
particular emphasis on Internet  applications.  UFAC owns 100% of the issued and
outstanding  capital stock of DBG and JW. For a discussion of segment  reporting
for UFAC  and the UFAC  Subsidiaries  see Note 6 to the  consolidated  financial
statements of UFAC and subsidiaries attached as Annex D


UFAC

UFAC offers a group of insurance claims products and services,  including claims
adjusting,  third party claims administration and subrogation collections,  to a
broad range of insurance carriers and managers. UFAC's products and services are
directed primarily to the automotive  industry and may be customized to meet the
needs of independent insurance carriers, risk managers of financial institutions
and self insured  fleets,  and commercial  insurance  brokers and their clients.
UFAC's  products and services are designed to achieve lower claims costs for its
clients.

CLAIMS ADJUSTING

UFAC  carefully  selects and trains its claim  representatives  to provide third
party  claims   administration   services  for  the  commercial  market.   Claim
representatives  average  eight  years of  professional  claims  experience  and
receive  ongoing  training.   Each  claim   representative  is  evaluated  under
proprietary performance standards for timeliness, accuracy and courtesy.

THIRD PARTY CLAIMS ADMINISTRATION

UFAC  provides  administration  of  complex,  high  limit  claims  for the  auto
industry. Claim specialists continuously evaluate claims to make recommendations
for  settlement or defense.  In addition,  claim  specialists  are encouraged to
cross-sell  services to existing clients and to other carriers when appropriate.
UFAC claim  specialists  are available to respond to customer needs 24 hours per
day, seven days per week.

UFAC's extensive experience in third party claims administration has resulted in
development of a litigation database of approved defense counsel. The litigation
database  helps UFAC to  objectively  review and evaluate the results,  cost and
performance  of  each  defense  counsel.  Also,  UFAC  has a  dedicated  special
investigation   unit  with  a   countrywide   and   international   network   of
investigators. Using UFAC's information systems and databases, together with the
National  Insurance Crime Bureau and its experience and data, UFAC  investigates
and assists,  on behalf of its clients,  in the  prosecution of criminal  claims
against perpetrators of insurance fraud.

SUBROGATION COLLECTIONS

UFAC's  operations  include a  subrogation  group that focuses on  collection of
third party liability  indemnification claims. UFAC's subrogation collectors are
skilled in litigation management and trained as casualty claims representatives.

COMPETITION

UFAC's main competitors are Hertz Claims Management,  Crawford and Company,  and
Empire  Fire &  Marine.  UFAC  believes  that its  extensive  experience  in the
commercial  auto industry and its highly trained claims  professionals,  coupled
with an operating  structure that allows efficient and effective handling of all
customer claims, permits UFAC to efficiently compete with its major competitors,
many of whom have greater financial resources than UFAC.

                                       18
<PAGE>
MAJOR CUSTOMERS

Historically, UFAC has had four major customers:  Enterprise-Rent-a-Car Company;
Rental Insurance  Services  Enterprise (USI Insurance  Service Corp.);  Frontier
Insurance Group,  Inc.,  (which is not affiliated with Frontier,  but has in the
past been a client of Frontier) including its clients Dollar/Thrifty Auto Group,
Budget-Rent-A-Car  and Ryder;  and  American  Express  Travel  Related  Services
Company,  Inc.  For the 12  months  ended  December  31,  1999  these  customers
represent 17%, 9%, 44% and 28% of UFAC's revenue, respectively.  However, during
1999 Enterprise-Rent-a-Car represented four months of services only as it became
a customer of UFAC in August 1999.  In general,  UFAC's  relationships  with its
customers tend to span several years because of the  complexities of the working
relationship  and the high cost of changing  claim  management  firms.  However,
Frontier Insurance Group,  Inc., a recently acquired customer,  informed UFAC in
April 2000 that it would  cease  using  UFAC's  services  for new  claims.  UFAC
believes  that it will have  replaced  this lost  revenue in 2001  during  which
Enterprise-Rent-a-Car  has contracted with UFAC for the entire year. The loss of
any of its major  customers in the future may have a material  adverse affect on
UFAC's results of operations.

PRICING AND EXPENSE MANAGEMENT

UFAC is paid a predetermined  fee for managing and adjusting a claim to closure.
Fees vary by type of claim,  for  example,  bodily  injury  claims are much more
complex than  property  damage claims and therefore the related fees are higher.
The  variation is due to the  complexity  of the type of claim and the resources
needed to resolve the type of claim.  Complex  claims  often last three years or
more.  Fees are paid at the  beginning  of an  engagement  thereby  generating a
strong initial cash flow.

Adjuster  compensation  accounts  for  approximately  65% of UFAC's total annual
expenses.  Therefore,  staff  management  and claim volume are the major factors
affecting  profitability.  UFAC monitors  adjuster  inventory levels and closure
rates on a daily basis. UFAC closely monitors loss adjustment  expense per claim
to ensure that its fee  structure is adequate and standard  productivity  levels
are being met.  Because of the service nature of UFAC's  business,  UFAC's fixed
costs are low in  comparison  to its  variable  costs.  In the 12  months  ended
December  31, 1999 fixed costs  represented  approximately  30% of UFAC's  total
costs.

UFAC's   technology  staff  has  spent  the  past  24  months  developing  a  PC
server-based  claim  system to replace the current  mainframe  system.  The main
features of the new system are enhanced user  efficiencies  and lower  operating
costs. In accordance with generally  accepted  accounting  principles  ("GAAP"),
these  costs  have  been  capitalized  and will be  amortized  over  five  years
beginning mid 2000. The net  incremental  annual  expense will be  approximately
$80,000.

EMPLOYEES

As of April 1, 2000, UFAC employed approximately 230 employees,  of whom 20 were
administrative,  200 were  claims  service  employees  and ten were in sales and
marketing and other categories. UFAC is not a party to any collective bargaining
agreements  with  any  of  its  employees.   UFAC  believes  that  it  has  good
relationships with its employees.

FACILITIES


UFAC's operations are maintained in four leased  facilities  located in Highland
Heights,  Ohio;  Sacramento,  California;  Winter  Park,  Florida;  and Memphis,
Tennessee.  UFAC currently pays base monthly rent of $35,955; $3,501; $8,846 and
$23,517,  respectively for these offices. The lease for the Winter Park, Florida
location  expires  by its terms on  November  30,  2002 and the  leases  for the
Highland Heights, Ohio, Sacramento,  California and Memphis, Tennessee locations
are on a month-to-month basis. On May 12, 2000, UFAC entered into a new lease to
relocate its Highland Heights,  Ohio operations (which consists of approximately
80% of UFAC's  employees) to a new single tenant  building in Solon,  Ohio.  The
initial  term of this new lease is for five years  with a monthly,  base rent of
$47,173 in the first  year,  escalating  annually  to $56,108 in the fifth year.
UFAC expects to move its Highland  Heights,  Ohio operations into this new space
in July or August,  2000.  In  addition,  UFAC is in the  process of finding new
space for its Sacramento,  California  operations,  which is currently occupying
space  leased on a  month-to-month  basis for a monthly  rental of $3,500.  UFAC
expects to move its Sacramento  operations  into new space by December 31, 2000.
UFAC  believes that its  facilities  will be sufficient to meet its needs in the
foreseeable future.


                                       19
<PAGE>
JW AND DBG

JW and DBG provide  innovative  software  products and programs for customers in
the insurance, automotive, and financial industries. JW's and DBG's products are
offered under license  agreements to customers.  Related  agreements  also offer
customer training,  installation  assistance and ongoing data processing support
from their respective professional staffs.


JW was formed by James T. Wieland in October  1989.  On October 31,  1998,  UFAC
purchased  51% of the  outstanding  common  stock  of JW from  Mr.  Wieland  for
$1,194,124,  and in April 2000 purchased the remaining 49% of JW for $1,000,000.
Mr.  Wieland  and  Frontier  have had no  affiliation  prior to the  purchase of
Frontier by UFAC in April 1999. DBG commenced operations as a subsidiary of UFAC
in early 1999. DBG provides  supporting  services to JW,  including  centralized
management,  marketing,  accounting and sales  support.  JW paid DBG $15,000 per
month for these  services  through  December,  1999.  Additionally,  JW paid DBG
commissions  for  JW  product  or  service  revenue   generated  by  DBG.  These
commissions  ranged from 20% to 50% of revenue,  depending  on the nature of the
product or service sold.


PRODUCTS AND SERVICES

JW's and DBG's claims management  software systems help to manage the process of
adjusting workers'  compensation and property and casualty claims. These systems
utilize visual  displays,  including  icons and pull down menus,  and a "wizard"
feature  that  provides  easy to  access  help  menus to  facilitate  use of the
product.   Assignment  and  workflow  management  applications  help  streamline
customer  assignment  and tracking of the workflow of their field service teams.
Service and  assignment  requests  are entered via the  Internet.  The  software
identifies the closest claims adjusters to complete the assignment,  then tracks
the request,  providing  status  reports  throughout  the cycle.  Field  service
results,  including  digital  images,  are  used to  expedite  the  transfer  of
information from the field to the central office and to customers.

Both JW and DBG believe  software  support is key to the success of  information
systems.  Therefore, JW and DBG operate a Help Desk 24 hours per day, seven days
per week. In addition,  all software purchases include  comprehensive  training,
using the software tailored for the specific customer's application.  JW and DBG
also  offer  consulting  services  in the areas of  project  management,  custom
programming,  and system design,  incorporating  electronic data flexibility and
data  accessibility  by multiple  program  applications  and claims handling and
management business processes and systems implementation.

JW's  and  DBG's  software  systems  were  developed  in Power  Builder  6.5 for
Microsoft  Windows  and  use  open  database  access  methods  to  allow  system
implementations  with various commercial grade databases such as Oracle, MS, SQL
Server and Sybase SQL Anywhere.  The systems  adhere to Windows 3.x,  Windows 98
and Windows NT standards.  System  interfaces  are designed to be consistent and
intuitive,  utilizing  visual  displays  such as tool  bars,  icons,  tabs,  and
buttons.  This provides a  single-screen  interface to all related  features and
functionality.

JW and DBG  anticipate  that  future  sales  volume  will break down as follows:
application  software  sales 75%;  maintenance  and support  services  15%;  and
consulting  work  10%.  The  companies  intend to  expand  by  acquiring  small,
entrepreneurial  software  companies  and by  providing  centralized  marketing,
financial and technical support.

COMPETITION

JW and DBG's main competitors are CSC Computer Science Corp., Dorn Technologies,
Pyramid  Systems,  Envision  Technology  Group,  The Freedom Group and The David
Corporation. JW and DBG believe that their competitive advantages include a more
comprehensive  solution to claims  management  needs,  coupled with making their
software  products and  applications  available to their  customers  via several
media,  including  over the  internet.  This  enables  their  customers  to most
effectively and efficiently access the products and services that they need. The
companies also benefit from their affiliation with UFAC, which provides end user
expertise for the development of their claims management software.

                                       20
<PAGE>
EMPLOYEES

As of April 1, 2000, JW and DBG, together,  employed approximately 50 employees,
consisting of 34 application programmers,  four web developers, and 12 operating
support personnel including database,  hardware and network support.  Because of
the service nature of JW and DBG operations,  the companies operate with minimal
fixed  costs.   Programmer   compensation   (a  variable  cost)   accounted  for
approximately  80% of total annual  expense  during the 12 months ended December
31, 1999. Neither JW nor DBG is a party of any collective  bargaining agreements
with any of their  employees.  JW and DBG  each  believe  that  they  have  good
relationships with their respective employees.

FACILITIES

JW and DBG  currently  share  UFAC's  office  space in Highland  Heights,  Ohio.
Approximately  65% of JW and DBG  employees  are  located at this  space.  These
operations will be relocated,  along with UFAC's operations,  upon the effective
date of the new Solon, Ohio lease agreement.  See "UFAC - Facilities"  above. In
addition,  JW and DBG rent additional office space in St. Louis,  Missouri.  The
term of this lease  continues  through  February 2001 and has a current  monthly
base rental payment of $6,157.  JW and DBG believe that their facilities will be
sufficient to meet its needs in the foreseeable future.

MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS
OF OPERATIONS OF UFAC

GENERAL


Prior to  November 5, 1999 UFAC owned 100% of DBG,  51% of JW,  50.1% of Vehicle
Inspection  Services,  Inc. (formerly  Progressive  Vehicle Services,  Inc.) and
approximately  59% of Frontier.  UFAC  acquired the remaining 49% of JW in April
2000.  Vehicle  Inspection  Services,  Inc., a former  subsidiary  of UFAC,  was
divested  in 1999 and is not a party  to the  Transaction.  Accordingly,  UFAC's
interest in Vehicle Inspection Services,  Inc. have been excluded.  In addition,
the 59%  ownership  interest  in  Frontier  has  been  excluded  from  the  UFAC
Consolidated  Operating Results,  since Frontier's results are included in their
entirety elsewhere in the document or by reference.

SIX MONTHS ENDED JUNE 30 , 2000 AS COMPARED TO THE SIX MONTHS ENDED
JUNE 30, 1999

The following table sets forth the consolidated  operating  results of UFAC, DBG
and JW for the six months ended June 30, 2000 and 1999 and reflects the minority
interest  in JW  held  by a  third  party  through  March  2000.  The  financial
statements  have been prepared to reflect the financial  position and results of
operations of UFAC, JW and DBG on a carve-out  basis and not to reflect UFAC and
all majority-owned subsidiaries on a consolidated basis.


                                       21
<PAGE>

               Consolidated Operating Results of UFAC, DBG and JW
                 For the Six Months ended June 30, 2000 and 1999

<TABLE>
<CAPTION>
                                                      2000                    1999
                                            ---------------------    ---------------------
<S>                                         <C>            <C>       <C>            <C>
   Revenue                                  $11,346,148    100.0%    $ 6,535,145    100.0%
                                            -----------    -----     -----------    -----
   Compensation and employee benefits         7,222,106     63.7       3,437,460     52.6
   Office and overhead expenses               2,991,431     26.4       2,184,309     33.4
   Other operating expenses                     804,463      7.0         630,647      9.7
                                            -----------    -----     -----------    -----
   Total operation expenses                  11,018,000     97.1       6,252,416     95.7
                                            -----------    -----     -----------    -----
   Income from operations                       328,148      2.9         282,729      4.3
                                            -----------    -----     -----------    -----
   Interest income                              284,352      2.5              --       --
   Interest expense                                  --       --         203,587      3.1
   Rental income                                     --       --         197,297      3.1
   Management fees charged to Frontier          150,000      1.3          50,000      0.7
   Income taxes                                 460,365      4.0         189,625      2.9
   Minority interest                             33,555      0.3          63,636      1.0
                                            -----------    -----     -----------    -----
   Net income                               $   335,690      3.0%    $   200,450      3.1%
                                            ===========    =====     ===========    =====
</TABLE>

During the six months ended June 30, 2000, UFAC's consolidated revenue increased
to $11,346,148  from $6,535,145  during the six months ended June 30, 1999. This
increase  was  due  primarily  to the  full  inclusion  for  six  months  of the
Enterprise-Rent-A-Car  claims adjusting program which began in August, 1999 and,
to a lesser  degree,  to an  incremental  increase  in  volume  from the  claims
adjusting  program  for  Frontier  Insurance  Group,  Inc.  These two  customers
generated  approximately  $6,913,412 of revenue during the six months ended June
30, 2000 as compared to $1,064,785  of revenue  during the six months ended June
30, 1999. Frontier Insurance Group, Inc. informed UFAC during first quarter 2000
that it would  cease  using  UFAC's  services  for new claims  during the second
quarter 2000.  The revenue  generated  during the six months ended June 30, 2000
included a contract  termination  settlement paid by Frontier  Insurance Group ,
Inc. The contract  termination by Frontier Insurance Group, Inc. is not expected
to have a material impact on UFAC's revenue,  results of operations or financial
position in future  periods.  Any  potential  adverse  impact was  substantially
eliminated due to the contract  termination  penalty paid by Frontier  Insurance
Group,  Inc.,  coupled with a growing  program with  Enterprise-Rent-a-Car;  the
volume  generated  by the  Enterprise-Rent-a-Car  program  provides  substantial
incremental revenue to replace the loss of Frontier Insurance Group, Inc.

Compensation  and employee  benefits  increased from  $3,437,460  during the six
months  ended June 30, 1999 to  $7,222,106  during the six months ended June 30,
2000. This increase is attributable to additional  staffing  requirements due to
increased revenue, coupled with the need to hire additional employees to perform
functions  previously  provided by The Progressive  Corporation.  During the six
months  ended  June 30,  1999,  JW  licensed  its  claims  management  system to
Budget-Rent-A-Car,  resulting in revenue of approximately  $600,000.  JW expects
that it will continue to receive license fees under this agreement.

UFAC  experienced  an increase in operating  costs and  expenses to  $11,018,000
during the six months ended June 30, 2000 from $6,252,416  during the six months
ended  June 30,  1999.  This  increase  is due  principally  to the  substantial
increase in revenue over the same periods.  UFAC expects that without subsequent
increases in revenue volume, the current level of expenses will remain constant.

Office and overhead expenses consists  principally of general and administrative
services provided by The Progressive  Corporation,  outside legal fees, rent and
utilities,   telephone,  and  travel  expenses.  Office  and  overhead  expenses
increased  from  $2,184,309  during  the  six  months  ended  June  30,  1999 to
$2,991,431  during the six months  ended June 30,  2000.  This  increase was due
primarily  to the  increase  in revenue  and number of  employees.  While  total
expenses increased,  expenses as a percentage of revenue decreased.  This is due
to a decrease in expenses allocated from The Progressive Corporation. During the
six months ended June 30, 1999  expenses  were being  allocated to UFAC from The


                                       22
<PAGE>

Progressive  Corporation  in the form of an  inter-company  management  fee. The
management  fee is  shown  in the  office  and  overhead  line of the  financial
statements.  After November 1999,  including the six months ended June 30, 2000,
UFAC began to conduct some of the services on its own.  Since UFAC had employees
performing  the same  services that used to be part of the  management  fee, the
expenses  related to such  services are now  reflected in the  compensation  and
benefits line of the financial statements.

Other operating expenses,  which largely relate to depreciation and amortization
and outside  services,  increased from $630,647 during the six months ended June
30, 1999 to $804,463 during the six months ended June 30, 2000. Depreciation and
amortization  increased by $443,708,  due mainly to depreciation on fixed assets
purchased and the  amortization  of the goodwill  resulting from the "push down"
accounting  implemented  in  November  1999.  See Note 1 to UFAC's  consolidated
audited financial statements.  Outside services decreased by $269,892 during the
six months  ended June 30,  2000 as  compared  to the six months  ended June 30,
1999, due mainly to replacing  contract  programmers  with full-time  employees.
Operating profit increased to $328,148 during the six months ended June 30, 2000
from  $282,729  during the six months  ended June 30,  1999.  This  increase was
principally  due to growth in revenue of  $4,811,003,  allowing  UFAC to further
increase operating efficiencies and further leverage fixed costs.

During  the six  months  ended  June 30,  2000,  a  receivable  from  parent and
affiliates existed,  resulting in interest income of $284,352 for the period. In
addition,  UFAC began charging  Frontier a monthly service fee of $25,000 in May
1999 for performance of certain administrative functions. These charges resulted
in an increase of $100,000  in  management  fee income for the six months  ended
June 30,  2000 as  compared to the six months  ended June 30,  1999.  The rental
income of $197,297  during the six months ended June 30, 1999 ceased to exist as
of  November  5,  1999  when the  rental  property  was sold to The  Progressive
Corporation.

UFAC  incurred  no interest  expense  for the six months  ended June 30, 2000 as
compared to expense of $203,587 for the six months  ended June 30, 1999.  During
1999,  UFAC paid  $125,189 of interest on a mortgage  associated  with a certain
rental  property  sold to The  Progressive  Corporation.  The  related  debt was
assumed by The  Progressive  Corporation  in November  1999.  In addition,  UFAC
incurred  interest  expense  of  $78,398  due  on  its  payable  to  parent  and
affiliates, which existed during the six months ended June 30, 1999.

Income  taxes  increased to $460,365 for the six months ended June 30, 2000 from
$189,625 for the six months ended June 30, 1999.  The  increased  tax expense is
related to increases in operating  income and other  income.  The  effective tax
rate for the six months  ended June 30, 2000  increased  to 61% from 58% for the
six months  ended June 30, 1999.  The increase was driven by increased  goodwill
amortization expense, which is not deductible for income tax purposes.


UFAC SEGMENT DISCLOSURE


During  the six  months  ended  June  30,  2000,  UFAC's  revenue  increased  to
$10,518,567  from $5,328,970 for the six months ended June 30, 1999. This growth
was  due  primarily  to  the  Frontier   Insurance   Group,   Inc.  and  to  the
Enterprise-Rent-A-Car  programs.  Frontier  Insurance Group,  Inc. informed UFAC
during  first  quarter  2000 that it would cease using  UFAC's  services for new
claims during second quarter 2000. Revenue from Frontier Insurance Group, Inc.'s
program  was  $3,520,387  for the six  months  ended  June 30,  2000,  including
proceeds from a contract  termination  settlement  that increased net revenue by
approximately   $132,000.   Any  potential   adverse  impact  was  substantially
eliminated due to the contract  termination  penalty paid by Frontier  Insurance
Group,  Inc.,  coupled with a growing  program with  Enterprise-Rent-a-Car;  the
volume  generated  by the  Enterprise-Rent-a-Car  program  provides  substantial
incremental  revenue to  replace  the loss of  Frontier  Insurance  Group,  Inc.
Depreciation and amortization  expense  increased  $411,728 from $306,960 during
the six months ended June 30, 1999 to $718,688  during the six months ended June
30, 2000.  This increase was due  principally  to  depreciation  on fixed assets
purchased in November 1999 and the  amortization of the goodwill  resulting from
the "push down"  accounting  implemented  in  November  1999.  Interest  expense
decreased to $0 for the six months ended June 30, 2000 from $203,416 for the six
months ended June 30, 1999. This decrease was due primarily to the settlement of
a mortgage note payable to The Progressive  Corporation during fourth quarter of
1999.  Net income  increased  $496,701 from $55,027  during the six months ended
June 30,  1999 to  $551,728  during the six  months  ended  June 30,  2000.  The
increase  was  due  primarily  to  the  above  mentioned  contract   termination
settlement with Frontier Insurance Group, Inc. and revenue growth, allowing UFAC
to  increase   operating   efficiencies   and  further   leverage  fixed  costs.
Expenditures for segment assets increased from $355,836 for the six months ended
June 30,  1999 to  $2,524,174  for the six  months  ended  June 30,  2000.  UFAC
capitalized  $1,137,080  in software  expenditures  and $387,094 of property and
fixed assets during the six months ended June 30, 2000.  UFAC also purchased the
remaining 49% interest in JW Software for $1,000,000 in April 2000.


                                       23
<PAGE>

JW's revenue  decreased by $377,407 from $1,214,115  during the six months ended
June 30, 1999 to $836,708 during the six months ended June 30, 2000. JW licensed
it claims  management system to  Budget-Rent-A-Car  in the six months ended June
30,  1999;  this was a  comparatively  large sale that  generated  approximately
$600,000 in revenue . Cash  expenditures  for segmented  assets totaled $456,484
during the six months ended June 30, 2000.  JW  capitalized  $48,484 of property
and fixed  assets  during the six months  ended  June 30,  2000.  In May 2000 JW
acquired 100% of the stock of Vedder  Software Group,  Inc...  for $408,000 cash
and a $392,000 three-year installment Note payable.

DBG's  operating  result are relatively  insignificant  compared to UFAC and JW.
DBG's  profitability  for the six months  ended June 30, 1999 was largely due to
subsidized services received from UFAC and JW. Beginning in September 1999, UFAC
and JW began charging DBG for services rendered on its behalf. See Note 6 to the
UFAC Consolidated Financial Statements in Annex D.


TWELVE MONTHS ENDED DECEMBER 31, 1999 AS COMPARED TO THE TWELVE MONTHS ENDED
DECEMBER 31, 1998


The following table sets forth the consolidated  operating  results of UFAC, DBG
and JW for the years ended  December 31, 1999 and 1998 and reflects the minority
interest  in JW  held by a third  party.  The  financial  statements  have  been
prepared to reflect the financial position and results of operations of UFAC, JW
and DBG on a  carve-out  basis and not to  reflect  UFAC and all  majority-owned
subsidiaries on a consolidated basis.

               Consolidated Operating Results of UFAC, DBG and JW
                 For the Years ended December 31, 1999 and 1998

<TABLE>
<CAPTION>
                                                   1999                      1998
                                          ---------------------    ---------------------
<S>                                      <C>            <C>       <C>            <C>
   Revenue                                $16,976,448    100.0%    $ 9,361,239    100.0%
                                          -----------    -----     -----------    -----
   Compensation and employee benefits       9,972,053     58.7       5,077,094     54.2
   Office and overhead expenses             5,245,974     30.9       3,865,691     41.3

   Other operating expenses                 1,051,783      6.2         384,882      4.1
                                          -----------    -----     -----------    -----
   Total operation expenses                16,269,810     95.8       9,327,667     99.6
                                          -----------    -----     -----------    -----
   Income from operations                     706,638      4.2          33,572      0.4
                                          -----------    -----     -----------    -----
   Interest expense                           440,975      2.6         256,766      2.8
   Rental income                              295,344      1.8         435,728      4.7
   Management fees charged to Frontier        200,000      1.7              --       --
   Income taxes                               448,207      2.7          97,737      1.1
   Minority interest                           99,673      0.6          63,549      0.7
                                          -----------    -----     -----------    -----
   Net income                             $   412,473      2.4%    $   178,346      1.9%
                                          ===========    =====     ===========    =====
</TABLE>

UFAC's consolidated revenue increased  approximately 81% from $9,361,239 for the
12 months  ended  December  31,  1998 to  $16,976,448  for the 12  months  ended
December 31, 1999. This growth is due to two major factors. During the 12 months
ended  December 31, 1999,  UFAC began a claims  adjusting  program with Frontier
Insurance  Group,  Inc. and added  Enterprise-Rent-A-Car  to its customer  base.
These two programs generated  approximately  $7,000,000 in revenue during the 12
months ended December 31, 1999.  Frontier Insurance Group, Inc. has indicated to
UFAC that it will cease  purchasing  new services from UFAC  commencing in April
2000.  Revenue  to  UFAC  from  Frontier   Insurance  Group,  Inc.   represented
approximately  $5,200,000  during the 12 months ended  December 31, 1999.  Also,
during 1999,  JW licensed its claims  management  system to  Budget-Rent-A-Car..
This generated  approximately $600,000 in revenue during the year. UFAC does not
anticipate  that it  will  receive  any  claim  service  revenue  from  Frontier
Insurance  Group or any of its clients after the second quarter of 2000,  except
for Budget-Rent-a-Car as a result of its purchase of a software license for JW's
claims management software.


                                       24
<PAGE>
The increase in operating costs and expenses to $16,269,810 during the 12 months
ended  December 31, 1999 from  $9,327,667  for the 12 months ended  December 31,
1998, an increase of  approximately  75%, is due principally to the 81% increase
in revenue over the same periods.  Compensation and employee benefits  increased
from $5,077,094 in the 12 months ended December 31, 1998 to $9,972,053 in the 12
months ended  December 31, 1999.  This  increase is  attributable  to additional
staffing  requirements due to increased  revenue.  Office and overhead expenses,
which  largely  relate  to  general  and  administrative  services  provided  by
Progressive,  outside  legal fees,  rent and  utilities,  telephone,  and travel
expenses,  increased from $3,865,691 in the 12 months ended December 31, 1998 to
$5,245,974 in the 12 months ended December 31, 1999. This increase was driven by
incremental  legal  expenses   associated  with  the  acquisition  of  Frontier,
increased facility costs due to additional staffing,  and the addition of JW and
DBG.  Other  operating  expenses,  which  largely  relate  to  depreciation  and
amortization  and outside  services,  increased  from  $384,882 in the 12 months
ended  December 31, 1988 to $1,051,783 in the 12 months ended December 31, 1999.
This was largely  attributable  to  depreciation  on fixed  assets  purchased in
November 1999 and a full year of goodwill  amortization related to JW. Operating
profit  increased to $706,638  during the 12 months ended December 31, 1999 from
$33,572 in the 12 months ended December 31, 1998.  This increase was principally
due to growth in revenue of  $7,615,209,  allowing  UFAC to  increase  operating
efficiencies and further leverage fixed costs.


As a result of a  building  sale to The  Progressive  Corporation,  the  related
interest  expense and rental  income  decreased in 1999.  Due to the sale of the
rental property in November 1999, the rental income decreased to $295,344 during
the 12 months ended  December 31, 1999 from $435,728  during the 12 months ended
December 31, 1998.  The  interest  expense  related to the payable to parent and
affiliate  increased  $284,906  for the 12 months  ended  December  31,  1999 as
compared  to the 12  months  ended  December  31,  1998.  The  increase  was due
primarily to the purchase of Frontier for $6,836,067 which increased the payable
to parent and affiliates and the related interest expense. The net affect of the
reduction in the mortgage  interest expense and the increase in interest expense
on the payable to parent and  affiliates  results in a net  increase in interest
expense of $184,209 for the 12 months ended December 31, 1999 as compared to the
12 months ended December 31, 1998. During the 12 months ended December 31, 1999,
UFAC collected  service fees of $200,000 from Frontier.  In May 1999, UFAC began
charging  Frontier a monthly  service  fee of  $25,000  for the  performance  of
certain administrative functions.

Income taxes  increased to $448,207 during the 12 months ended December 31, 1999
from $97,737  during the 12 months ended  December 31, 1998.  The  increased tax
expense relates primarily to the increase in income from operations of $673,066.
The  effective tax rate for the 12 months ended  December 31, 1999  increased to
59% from 46% for the 12 months ended  December 31, 1998.  This  increase was due
primarily to increased goodwill  amortization expense that is not deductible for
income tax purposes.


UFAC SEGMENT DISCLOSURE


UFAC's revenue  increased  approximately  64% from  $9,204,731 for the 12 months
ended  December 31, 1998 to  $15,090,701  for the 12 months  ended  December 31,
1999.  This  growth  was  driven  by the  Frontier  Insurance  Group,  Inc.  and
Enterprise-Rent-A-Car  programs. Depreciation and amortization expense increased
$348,352 from  $342,001 in the 12 months ended  December 31, 1998 to $690,353 in
the 12  months  ended  December  31,  1999.  This  increase  was  driven  by the
amortization  of goodwill  associated  with the  purchase  of JW and  additional
goodwill related to the "push down"  accounting  implemented in November 1999...
Interest  expense  increased  $177,219  from  $256,766  in the 12  months  ended
December  31, 1998 to $433,985 in the 12 months ended  December  31, 1999.  This
increase  was  driven by the  acquisition  of  Frontier  for  $6,836,067,  which
increased the payable to parent and affiliates.  Net income  increased  $471,024
from  $244,488 in the 12 months  ended  December  31, 1998 to $715,512 in the 12
months  ended  December 31, 1999.  This  increase was driven by revenue  growth,
allowing UFAC to increase  operating  efficiencies  and further  leverage  fixed
costs.

The other reportable segments, JW and DBG, are relatively insignificant compared
to UFAC.  JW's revenue  increased by $1,837,776 from $156,508 for the two months
ended December 31, 1998 to $1,994,284 for the 12 months ended December 31, 1999.
This  significant  increase is due to the fact that UFAC acquired JW in October,
1998.   During   1999,   JW   licensed   its   claims   management   system   to
Budget-Rent-A-Car,  generating  approximately  $600,000  in  revenue.  DBG began
operations in the second  quarter of 1999.  See Note 6 to the UFAC  Consolidated
Financial Statements in Annex D.


LIQUIDITY


Net cash provided by operating  activities  of $1,932,354  during the six months
ended June 30, 2000 was due  principally  to net income and  increases  in other
liabilities and accruals.  Net cash provided by operating activities of $958,357
during the six months  ended June 30, 1999 was  primarily  due to net income and
increases  in  accounts  payable  and  deferred  revenue.  Net cash  provided by
operations  increased to $5,632,283 during the year ended December 31, 1999 from
$1,909,365  during  the year ended  December  31,  1998.  The  increase  was due
primarily to the increase in net income, deferred revenue and accounts payable.


                                       25
<PAGE>

Net cash used in investing  activities of $2,980,658 during the six months ended
June 30,  2000 was due to  $1,137,080  in  capitalized  software ,  $435,578  in
property  and fixed  assets,  the purchase of the  remaining  49% interest in JW
Software and the  acquisition of Vedder  Software  Group,  Inc. Net cash used in
investing  activities was $2,064,611  during the year ended December 31, 1999, a
decrease of $55,098  from  $2,119,709  during the year ended  December 31, 1998.
Cash used in 1999 was  primarily  used to purchase  fixed  assets and to develop
software.  Cash used in 1998 was  primarily  used to  purchase JW and to develop
software.

Net cash provided by financing  activities  of $2,834,539  during the six months
ended June 30, 2000 was the result of  decreases in the  receivable  from parent
and affiliates,  net of decreases in agency  deposits for claims  disbursements.
The net cash used in  financing  activities  of  $578,869  during the six months
ended June 30,  1999 was due  primarily  to a decrease  in the  receivable  from
parent  and  affiliates,   net  of  decreases  in  agency  deposits  for  claims
disbursements.  Net cash used in  financing  activities  during  the year  ended
December 31, 1999 was  $3,342,880.  This use in financing  was the result of the
settlement of intercompany loans,  principally with The Progressive Corporation,
net of increases in agency deposits for claims  disbursement.  Net cash provided
by financing  activities of $216,276 during the year ended December 31, 1998 was
the result of intercompany  loans received,  net of decreases in agency deposits
for claims disbursements.


During  November  1999,  UFAC  sold a  certain  rental  property,  which was not
occupied by UFAC and related  improvements  to The  Progressive  Corporation for
$7,737,280 in a non-cash transaction. In exchange for the land and building, The
Progressive  Corporation  extinguished  the related debt and the  resulting  net
proceeds  were  recorded  through  The  Progressive  Corporation's  intercompany
account.  The net  difference of  $1,106,810  between the sale price and the net
book  value of the  rental  property  less the  related  debt  was  recorded  as
contributed capital from The Progressive Corporation.


Although  Frontier  Insurance  Group,  Inc.  informed UFAC in April 2000 that it
would cease using UFAC's services for new claims, UFAC believes that the adverse
impact on liquidity was substantially eliminated due to the contract termination
penalty paid by Frontier  Insurance Group, Inc., coupled with the existence of a
growing program with  Enterprise-Rent-a-Car.  See  "Management's  Discussion and
Analysis of Financial  Condition  and Results of Operations of UFAC - Six Months
ended June 30, 2000 as Compared to the Six Months Ended June 30, 1999."

UFAC, DBG and JW believe that their current cash balances are sufficient to meet
anticipated operating  requirements for the next 12 months. As discussed in Note
1 to UFAC's consolidated financial statements included in Annex D, UFAC, DBG and
JW currently  operate within  Progressive's  centralized cash management  system
and,  therefore,  carry a  substantial  receivable  from  parent and  affiliates
related  to this  centralized  cash  management  arrangement.  This  balance  is
adjusted based on daily cash activity  (e.g.  deposits to the  centralized  cash
management  system increase the  receivable,  while  disbursements  decrease the
receivable).  The total of the available cash on hand at June 30, 2000, together
with the receivable from parent and affiliates, was $6,292,616. UFAC is paid its
fees at the  beginning  of an  engagement  despite the fact that the process for
managing and adjusting a complex claim often takes three years or more,  thereby
generating a strong initial cash flow. In addition,  given the service nature of
the businesses,  long-term  working capital  requirements are minimal.  Although
UFAC, JW and DBG are service businesses, future capital requirements will depend
on many factors,  including the level of  investment  made in new  technologies,
improvements  to existing  technologies  and the level of  expenses  required to
launch new  products  and  services.  However,  there can be no  assurance  that
additional  capital beyond the amounts  forecasted  will be required or that any
such required  additional  capital will be available on reasonable  terms, if at
all. UFAC, DBG and JW do not currently have any material commitments for capital
expenditures,  other  than  those  disclosed  in Note 5 to  UFAC's  Consolidated
Financial  Statements  included in Annex D and have sufficient  liquid assets to
meet these commitments and anticipated operating requirements.


ACCOUNTING PRONOUNCEMENTS

In June 1998, the Financial  Accounting Standards Board ("FASB") issued SFAS No.
133 "Accounting for Derivative Instruments and Hedging Activities" ("SFAS 133").
SFAS 133  established  new  accounting  for reporting  standards for  derivative
financial instruments and for hedging activities. SFAS 133 requires a company to
measure all derivatives at fair value and to recognize them in the balance sheet
as an asset or  liability,  depending on that  company's  rights or  obligations
under the applicable derivative contract. In June 1999, the FASB issued SFAS No.
137, which  deferred the effective date of SFAS 133 for one year.  UFAC, DBG and
JW will adopt SFAS 133 no later than the first quarter of fiscal year 2001. SFAS
133 is not  expected to have a material  impact on the  consolidated  results of
operations, financial position or cash flows of UFAC, DBG and JW.

                                       26
<PAGE>
In December 1999, the Securities and Exchange Commission issued Staff Accounting
Bulletin 101 ("SAB 101"),  Revenue  Recognition in Financial  Statements,  which
provides guidance related to revenue  recognition based on  interpretations  and
practices  promulgated by the SEC. Before  modification by SAB 101B, SAB 101 was
to be  effective  commencing  with the first  fiscal  quarter  of  fiscal  years
beginning  after December 15, 1999 and required  companies to report any changes
in revenue  recognition as a cumulative  change in accounting  principles at the
time of implementation. In June 2000, the SEC issued SAB 101B, Second Amendment:
Revenue Recognition in Financial Statements,  which delays implementation of SAB
101 until  Frontier's  fourth  quarter of fiscal  2000.  Frontier  is  currently
determining the effect, if any, that the  implementation of SAB 101 will have on
its financial statements. No effect is anticipated.

CERTAIN FACTORS THAT MAY AFFECT FUTURE PERFORMANCE

Future  performance  may be  affected by a number of  factors,  which  should be
considered  in  evaluating  UFAC,  DBG and JW.  Revenue  depends on, among other
things,  continued customer  satisfaction,  successful new sales,  timing of new
product   introductions,   price  competition  and  decline  and  the  continued
successful   design  of  new  products.   Future  operating   results  may  vary
significantly from period to period as a result of these factors.

UFAC's revenue and margins are highly dependent upon a few large customers.  The
loss of one or more of these customers would materially  adversely affect UFAC's
operating  results.  For DBG and JW, frequent  product  introductions  and rapid
product  obsolescence  characterize  the technology  market.  Despite a strategy
designed to enable short time frame from product development to market, there is
no assurance that DBG and JW will be successful in execution or that  successful
execution will assure high margins.

CAUTIONARY STATEMENT REGARDING FORWARD-LOOKING STATEMENTS

Certain statements and information contained in this Proxy Statement,  including
statements made under "Proposal  One-UFAC and the UFAC Subsidiaries - JW and DBG
-  Management's  Discussion  and Analysis of Financial  Condition and Results of
Operations of UFAC," concerning future,  proposed and anticipated  activities of
Frontier,  UFAC, JW and/or DBG,  certain trends with respect to their  operating
results,  capital  resources  and  liquidity  or with  respect to the  insurance
adjusting  industry in general,  and other  statements  contained  in this Proxy
Statement  regarding  matters that are not historical facts are  forward-looking
statements,   and  by  their  very  nature,  include  risks  and  uncertainties.
Accordingly, actual results may differ, perhaps materially, from those expressed
in or implied  by such  forward-looking  statements.  Factors  that could  cause
actual results to differ  materially  include the foregoing and those  discussed
elsewhere  in  this  Proxy  Statement  and  under  "Special  Considerations"  in
Frontier's Form 10-K for the year ended June 30, 1999.

                                       27
<PAGE>


MANAGEMENT


CURRENT DIRECTORS AND EXECUTIVE OFFICERS


The following table sets forth information  concerning each of the directors and
executive officers of Frontier, UFAC, JW and DBG.


                Name                 Age                       Position
                ----                 ---                       --------
Frontier:
           John M. Davies            43       Chairman of the Board and Director
           Troy M. Huth              40       CEO, President and Director
           James S. Rocke            32       Vice President
           Jeffrey R. Harcourt       39       Treasurer, CFO and Director
           Peter I. Cavallaro        38       Secretary
           Jeffrey C. Jordan         44       Vice President and Director
           William A. White          45       Vice President and Director
           Laurel A. Park            27       Assistant Secretary
           Louis T. Mastos           79       Director
           William J. Rocke          76       Director
           Jean E. Ryberg            68       Director
           Kenneth A. Sexton         46       Director


UFAC:
           John M. Davies            43       Sole Director
           Troy M. Huth              40       President
           Jeffrey R. Harcourt       39       Treasurer
           Peter I. Cavallaro        38       Secretary

JW:
           Troy M. Huth              40       Chairman of the Board and Director
           James T. Wieland          38       President and Director
           Jeffrey R. Harcourt       39       Treasurer
           Peter I. Cavallaro        38       Secretary
           William A. White          45       Director

DBG:
           Troy M. Huth              40       President and Director
           Jeffrey R. Harcourt       39       Treasurer and Director
           Peter I. Cavallaro        38       Secretary
           William A. White          45       Director

PETER I. CAVALLARO  joined UFAC as Secretary and General  Counsel and JW and DBG
as  Secretary  in  November   1999.   Mr.   Cavallaro   joined   Netrex  LLC,  a
newly-organized financial services and technology company, in November 1999. Mr.
Cavallaro was appointed  Frontier's  Secretary in January 2000. From May 1990 to
March 1999,  Mr.  Cavallaro  was  employed by  NationsBanc  Auto  Leasing,  Inc.
(formerly named Oxford  Resources  Corp.),  most recently serving as Senior Vice
President and General  Counsel.  From June 1999 to November 1999, Mr.  Cavallaro
was a  Partner  at the New York law firm of  Rivkin,  Radler & Kremer  LLP.  Mr.
Cavallaro  continues as Of Counsel to that law firm. Mr.  Cavallaro holds a J.D.
degree from St.  John's  University  School of Law,  and a B.A.  degree from St.
John's University.

JOHN M. DAVIES was appointed  sole director of UFAC in November 1999. Mr. Davies
has been associated with Frontier as a director since April 1999 and Chairman of
the Board since  January  2000.  Since June 1999,  Mr. Davies has also served as
President of Netrex LLC, a newly  organized  financial  services and  technology
company.  From  September 1989 through June 1999, Mr. Davies was employed by The
Progressive  Corporation,  most recently as Division  President of Progressive's

                                       28
<PAGE>
Diversified  Business  Group.  Mr. Davies has an M.B.A.  from the  University of
Pittsburgh and has earned numerous professional designations,  including being a
Certified Public Accountant, a Chartered Property and Casualty Underwriter and a
Chartered Life Underwriter.

JEFFREY R. HARCOURT was appointed Treasurer of UFAC in November 1999,  Treasurer
of JW in November  1998 and  Treasurer  and  director of DBG in March 1999.  Mr.
Harcourt has served as Chief Financial Officer of Frontier since August 1999, as
a director  of  Frontier  since April 1999 and as  Treasurer  of Frontier  since
January 2000. From October 1990 through November 1999, Mr. Harcourt was employed
by The Progressive  Corporation,  most recently as Controller of the Diversified
Business  Group.  Mr.  Harcourt  currently  also  serves as the Chief  Financial
Officer of Netrex.  Mr. Harcourt holds a B.S.  degree from Miami  University and
has earned numerous designations, including being a Certified Public Accountant,
a Chartered Property and Casualty Underwriter,  a Certified Internal Auditor and
a Certified Information Systems Auditor.


TROY M. HUTH was  appointed  President  of UFAC in June 1999 ,  Chairman  of the
Board and director of JW in November  1999 and  President and director of DBG in
November  1999.  Mr. Huth has also served as President  and director of Frontier
since April 1999,  and was appointed CEO in January 2000.  From April 1986 until
November 1999, Mr. Huth was employed by The  Progressive  Corporation in various
technology and management  positions.  Mr. Huth has a B.A. from Baldwin  Wallace
College.


JEFFREY C. JORDAN has been Vice  President and director of Frontier  since April
1999.  From September 1984 through  November 1999 Mr. Jordan was employed by The
Progressive  Corporation  in numerous  capacities,  most  recently as a division
claims manager. Mr. Jordan earned a B.A. degree from Rutgers University and a JD
from UCLA.

LOUIS T.  MASTOS has been a director  of  Frontier  since  February  1978.  From
February 1971 to present, Mr. Mastos has been the President of Louis T. Mastos &
Associates,  Inc., a managing general insurance agency located in Reno,  Nevada.
He is past President of the American Association of Managing General Agents. Mr.
Mastos was the Insurance Commissioner of the State of Nevada from 1965 to 1971.

LAUREL A. PARK has been  employed  by  Frontier  since  June 1995 and  currently
serves as  Controller.  In January  2000,  Ms. Park was  appointed as Frontier's
Assistant  Secretary.  Ms. Park holds a B. S. degree in accounting  from Arizona
State University.

JAMES S. ROCKE has been employed by Frontier  since December 1982 and has served
in various positions  including Secretary and Treasurer of Frontier from January
1993 to January 2000. In January 2000, Mr. Rocke was elected a Vice President of
Frontier and currently serves in that capacity. Mr. Rocke holds a B.S. degree in
Finance from Arizona State University. Mr. Rocke is the son of William J. Rocke.


WILLIAM J. ROCKE founded Frontier in 1957 and served as an executive  officer of
Frontier and its  predecessor  entities  from May 1957 through June 2000 and has
been a director of Frontier  since May 1975.  Mr.  Rocke holds a law degree from
the  University of Denver and is a member of the Colorado Bar  Association.  Mr.
Rocke retired as Chairman of the Board and Chief  Executive  Officer of Frontier
in June 1999. Mr. Rocke is the father of James S. Rocke.


JEAN E. RYBERG was employed by the Frontier in several  capacities  from October
1962 through June 1999, most recently as President of Frontier from January 1993
through June 1999, when she retired. Mrs. Ryberg has been a director of Frontier
since May 1975.

KENNETH A. SEXTON was appointed as a director of Frontier in January  2000.  Mr.
Sexton currently  serves as Senior Vice President of Finance and  Administration
and Chief  Financial  Officer of Merant,  a worldwide  technology  and  software
company.  Mr. Sexton has served in various positions with Merant and its related
companies since 1991. Mr. Sexton holds a B.S. degree in business from Ohio State
University and is a Certified Public Accountant.

                                       29
<PAGE>
WILLIAM A. WHITE was  appointed  as a director of JW and DBG in March 1999.  Mr.
White has served as a director  of Frontier  since April 1999 and was  appointed
Vice President of Frontier in January 2000.  From May 1985 to November 1999, Mr.
White was employed by The  Progressive  Corporation,  managing  the  Diversified
Claims Business Group.  Mr. White holds a master's degree from the University of
Southern  California and undergraduate  degree in Business  Administration  from
John Carroll University.

JAMES T. WIELAND has served as the President for JW Software,  Inc. from October
1990 to  present.  Mr.  Wieland  holds a B.S.  degree  from  the  University  of
Missouri,  St.  Louis with an emphasis  in  Information  Systems  and  Financial
Accounting.

Immediately  following the Merger, the Board of Directors and management team of
Frontier are expected to remain substantially  unchanged. The Board of Directors
may consider additional candidates to serve on the Board of Directors or to fill
vacancies that may arise prior to the next annual meeting of shareholders.

LEGAL PROCEEDINGS

From time to time in the  normal  course of  business,  UFAC,  JW and/or DBG are
named as  defendants  in  lawsuits.  The  companies do not believe that they are
subject to any such lawsuits or litigation, or threatened lawsuits or litigation
that will have a material adverse affect on the companies or their businesses.

                                       30
<PAGE>
                       SELECTED HISTORICAL FINANCIAL DATA


         The  following  tables  set  forth  selected  historical   consolidated
financial  information  for Frontier for the five years ended June 30, 2000. The
tables have been  derived  from,  and should be read in  conjunction  with,  the
historical audited financial statements of Frontier, including the related notes
thereto incorporated by reference in this Proxy Statement.  Frontier's financial
statements  for the four years ended June,  30, 1999 were audited by McGladrey &
Pullen,  LLP.  The  financial  information  for the year ended June 30,  2000 is
unaudited and reflects in the opinion of management  all  adjustments  necessary
for a fair presentation of such information.

                       FRONTIER ADJUSTERS OF AMERICA, INC.
             SELECTED HISTORICAL CONSOLIDATED FINANCIAL INFORMATION

<TABLE>
<CAPTION>
                                                               YEAR ENDED JUNE 30
                                ---------------------------------------------------------------------------
                                    2000            1999           1998            1997            1996
                                -----------     -----------     -----------     -----------     -----------
<S>                             <C>             <C>             <C>             <C>             <C>
INCOME STATEMENT DATA
Operating revenue               $ 6,256,896     $ 6,341,584     $ 5,825,348     $ 6,164,603     $ 5,641,984
Net income                        1,240,369         546,452         612,475         979,198       1,134,519
Comprehensive income              1,246,420         517,505         578,854       1,069,110       1,113,186
Basic earnings per share               0.14            0.12            0.13            0.21            0.25
Diluted earnings per share             0.14            0.12            0.13            0.21            0.25
Weighted average number of
 shares used in per share
 data: Basic                      8,957,586       4,569,049       4,605,358       4,607,709       4,620,101
       Diluted                    8,957,586       4,570,113       4,612,674       4,631,898       4,627,606
Cash dividends per share                 --     $    1.6375     $      0.15     $      0.15     $      0.14


BALANCE SHEET DATA
Working capital                 $ 3,533,324     $ 2,073,511     $ 3,214,489     $ 3,261,953     $ 3,196,562
Total assets                      6,720,093      12,118,984       7,800,700       7,912,139       6,875,752
Long-term debt                           --              --           4,953          33,462          59,983
Property and equipment, net       1,622,389       1,608,936       1,724,329       1,736,226       1,554,401
Stockholders' equity              6,300,340       5,053,633       6,452,241       6,564,193       6,230,799
Book value per share                   0.70            0.56            1.40            1.43            1.35
Retained earnings                 4,263,100       3,022,731       4,735,935       4,814,266       4,526,419
Total shares outstanding          8,957,660       8,957,560       4,605,358       4,605,358       4,619,658
</TABLE>


                                       31
<PAGE>

         The following tables set forth selected historical audited consolidated
financial  information for UFAC and Subsidiaries  (DBG and JW) for the two years
ended December 31, 1999,  and for the six-month  periods ended June 30, 2000 and
June 30,  1999.  The  financial  statements  have been  prepared  to reflect the
financial  position and results of operations of UFAC, JW and DBG on a carve-out
basis  and  not  to  reflect  UFAC  and  all  majority-owned  subsidiaries  on a
consolidated basis. Accordingly,  Frontier and Vehicle Inspection Services, Inc.
(formerly Progressive Vehicle Inspection Services, Inc.) have been excluded. The
tables have been  derived  from,  and should be read in  conjunction  with,  the
historical  audited  consolidated  financial  statements of UFAC,  including the
related  notes  thereto  included with this Proxy  Statement.  UFAC's  financial
statements   for  the  two  years  ended  December  31,  1999  were  audited  by
PricewaterhouseCoopers,  LLP. The financial statements for the six-month periods
ended June 30, 2000 and 1999 is unaudited  and  reflects,  in the opinion of the
management of UFAC, all  adjustments  necessary for a fair  presentation of such
information. Results for these interim periods are not necessarily indicative of
the results that may be expected for the full year or another interim term.

               UNITED FINANCIAL ADJUSTING COMPANY AND SUBSIDIARIES
                    SELECTED HISTORICAL FINANCIAL INFORMATION

                                                     YEAR ENDED DECEMBER 31
                                              ---------------------------------
                                                  1999                 1998
                                              ------------         ------------
INCOME STATEMENT DATA
Operating revenue                             $ 16,976,448         $  9,361,239
Net income                                         412,473              178,346

BALANCE SHEET DATA
Working capital (deficit)                     $    643,814         $ (9,270,101)
Total assets                                    21,979,681           11,591,747
Long-term debt                                          --                   --
Property and equipment, net                      2,734,098            7,669,667
Stockholders' equity
(deficit)                                        6,071,014           (1,279,906)
Book value per share                                  6.07                (1.28)
Accumulated deficit                             (2,096,463)          (2,508,936)


                                                   SIX MONTHS ENDED JUNE 30
                                              ---------------------------------
                                                  2000                 1999
                                              ------------         ------------
INCOME STATEMENT DATA
Operating revenue                             $ 11,346,148         $  6,535,145
Net income                                         335,690              200,450

BALANCE SHEET DATA
Working capital (deficit)                     $   (981,700)        $ (9,107,209)
Total assets                                    19,947,502           15,085,211
Long-term debt                                     261,333                   --
Property and equipment, net                      3,900,081            7,868,771
Stockholders' equity
(deficit)                                        6,406,704           (1,079,456)
Book value per share                                  6.41                (1.08)
Accumulated deficit                              1,760,773            2,308,486


                                       32
<PAGE>
                      MARKET PRICE AND DIVIDEND INFORMATION

Frontier's  Common Stock is listed on the American Stock  Exchange  (AMEX) under
the  symbol  "FAJ."  The  following  table  sets forth the range of high and low
prices,  and the trading volume,  during each quarterly period within Frontier's
two most recent fiscal years and the current fiscal year.


                                                  PRICE
                                          ---------------------
                                             HIGH         LOW           VOLUME
                                             ----         ---           ------
Fiscal Year Ending June 30, 2000
   First Quarter                          $ 3.250        $1.500        308,800
   Second Quarter                           2.125         1.000        370,900
   Third Quarter                            4.500         1.250        397,600
   Fourth Quarter                           4.000         2.500        240,500

Fiscal Year Ended June 30, 1999
   First Quarter                          $ 3.375        $2.375        260,900
   Second Quarter                           2.563         2.000        254,200
   Third Quarter                            2.750         2.375        240,800
   Fourth Quarter                           4.375         2.375        354,400

Fiscal Year Ended June 30, 1998
   First Quarter                          $2.8125        $2.125        364,300
   Second Quarter                          3.5000         2.375        699,800
   Third Quarter                           3.3125         2.500        320,600
   Fourth Quarter                          3.2500         2.375        293,500


As of May  2,  2000,  the  date  the  Merger  Agreement  was  signed,  and as of
_____________, 2000, the closing price of Frontier Common Stock on the AMEX, was
$3.50 and $______ per share,  respectively.  None of the securities of UFAC, DBG
and JW are  publicly  traded and,  therefore,  no market  price  information  is
available for these companies.  Frontier has approximately 220 holders of record
and 800 beneficial holders of its Common Stock.

The following  shows per share cash  dividends  declared for each quarter during
Frontier's two most recent fiscal years.


                                                    CASH DIVIDENDS DECLARED
                                                    -----------------------
Fiscal Year Ending June 30, 2000
   First Quarter                                           $ .0000
   Second Quarter                                            .0000
   Third Quarter                                             .0000
   Fourth Quarter                                            .0000

Fiscal Year Ended June 30, 1999
   First Quarter                                           $ .0375
   Second Quarter                                            .0000
   Third Quarter                                             .0000
   Fourth Quarter                                           1.6000

Fiscal Year Ended June 30, 1998
   First Quarter                                           $ .0375
   Second Quarter                                            .0375
   Third Quarter                                             .0375
   Fourth Quarter                                            .0375


Upon  completion  of the  merger,  Frontier  intends to retain its  earnings  to
finance the development, expansion and growth of its business. Consequently, the
Board of Directors does not currently anticipate the payment of any dividends to
Frontier's shareholders in the foreseeable future.

                                       33
<PAGE>
                       PRO FORMA CONDENSED FINANCIAL DATA


The unaudited pro forma  information set forth below gives effects to the merger
of UFAC with and into  Frontier as if it had been  completed on July 1, 1999 for
purposes of the  statements of  operations,  and as if it had been  completed on
June 30,  2000 for  balance  sheet  purposes,  subject  to the  assumptions  and
adjustments  in  the  accompanying  notes  to the  pro  forma  information.  The
unaudited pro forma condensed combined financial information is derived from the
historical financial statements of Frontier and UFAC.

UFAC will account for the merger under the purchase method of accounting.  Under
the purchase  method of  accounting,  the acquiring  enterprise  for  accounting
purposes in a business  combination  effected  through the  exchange of stock is
presumptively the enterprise whose former common  shareholders  either retain or
receive the larger portion of the voting rights in the combined enterprise. UFAC
shareholders will receive approximately 82% of the voting rights of the combined
company and is presumptively  the accounting  acquirer.  Management has analyzed
the factors  that may  indicate  UFAC should not be deemed to be the  accounting
acquirer, including (1) UFAC's level of representation of the Board of Directors
of the combined  company;  (2) UFAC's  representation  in the surviving  company
management  team;  (3) the market  value of the shares held by UFAC and Frontier
shareholders;  (4) the relative  size of the  financial  measures  (for example,
revenues,  total assets, net income and so forth) of UFAC and Frontier;  and (5)
the relative size of  non-financial  measures of UFAC and Frontier (for example,
customers,  employees and so forth). Management has concluded that none of these
factors,  either  individually  or in the aggregate,  is sufficient to rebut the
presumption  that UFAC should be deemed the  accounting  acquirer.  Accordingly,
UFAC will be deemed the  acquirer  for  accounting  purposes  and its assets and
liabilities  will be brought forward at their net book values.  A new basis will
be established for Frontier's  assets and liabilities based upon the fair values
thereof.  The  purchase  accounting  adjustments  made in  connection  with  the
development  of the pro  forma  condensed  combined  financial  information  are
preliminary  and have been made solely for purposes of developing such pro forma
condensed combined financial information.


The pro forma  adjustments  do not reflect  any  operating  efficiency  and cost
savings that may be achieved with respect to the combined  companies nor do they
include any adjustments to historical  sales for any future price changes.  Upon
closing of the  merger,  the  combined  company  may incur  certain  integration
related  expenses not  reflected  in the pro forma  financial  information  as a
result of the elimination of duplicate facilities,  operational  realignment and
related  workforce  reductions.  Such costs would  generally be  recognized as a
liability assumed as of the merger date resulting in additional goodwill if they
relate to facilities or workforce previously aligned with Frontier, and would be
expensed if they relate to facilities or workforce previously aligned with UFAC.
The assessment of  integration  related  expenses is ongoing.  The following pro
forma  information is not  necessarily  indicative of the financial  position or
operating  results that would have occurred had the merger been  consummated  on
the dates discussed  above,  or at the beginning of the periods,  for which such
transactions are being given effect.  The pro forma  adjustments  reflecting the
consummation of the merger are based upon the assumptions set forth in the notes
hereto,  including the conversion of all of the  outstanding  shares of UFAC for
16,840,000 shares of Frontier Common Stock.

Frontier and UFAC are unaware of events other than those  disclosed in these pro
forma notes that would  require a material  change to the  preliminary  purchase
price  allocation.   However,  a  final   determination  of  necessary  purchase
accounting  adjustments  will be  made  upon  the  completion  of a study  to be
undertaken to determine the fair value of certain of its assets and liabilities,
including  intangible  assets.  Assuming  completion  of the merger,  the actual
financial position and results of operations will differ, perhaps significantly,
from the pro forma amounts  reflected  herein  because of as variety of factors,
including  access to  additional  information,  changes  in value not  currently
identified and changes in operating  results  between the dates of the pro forma
financial data and the date on which the merger takes place.



                                       34
<PAGE>
            Frontier Adjusters of America, Inc. and Subsidiaries and
              United Financial Adjusting Company and Subsidiaries
                   Pro Forma Condensed Combined Balance Sheet


<TABLE>
<CAPTION>
As of June 30, 2000                                UFAC and                       Pro Forma        Pro Forma
Unaudited                                       Subsidiaries(1)   Frontier(1)    Adjustments        Combined
                                                ---------------   -----------    -----------       -----------
<S>                                             <C>              <C>             <C>               <C>
                                     Assets
Current assets:
  Cash                                          $  2,016,959     $  2,132,297    $         --      $  4,149,256
  Accounts receivable, net                         4,052,523        1,344,935              --         5,397,458
  Receivables from parent and affiliates           4,275,657               --              --         4,275,657
  Other Assets                                       149,662          264,737              --           414,399
  Prepaid expenses                                   114,835          211,108              --           325,943
                                                ------------     ------------    ------------      ------------
      Total current assets                        10,609,636        3,953,077              --        14,562,713

Property and equipment, net                        3,900,081        1,622,389              --         5,522,470
Receivables (Long Term)                                   --          200,000              --           200,000
 Investments (Long Term)                                  --          628,661              --           628,661
Other assets                                           7,145          285,900              --           293,045
Goodwill, net of amortization                      5,430,640           30,066       5,536,159(2)     10,996,865
                                                ------------     ------------    ------------      ------------
      Total assets                              $ 19,947,502     $  6,720,093    $  5,536,159      $ 32,203,754
                                                ============     ============    ============      ============

                      Liabilities and Shareholders' Equity

Current liabilities                             $ 11,591,336     $    419,753    $         --      $ 12,011,089
Note payable                                         261,333               --              --           261,333
Deferred tax liability                               984,346               --              --           984,346
Deferred revenue                                     703,783               --              --           703,783
                                                ------------     ------------    ------------      ------------
      Total liabilities                           13,540,798          419,753              --        13,960,551

Commitments and contingencies

Shareholders' equity:
  Common stock                                        10,000           90,191         105,815(3)        206,006
  Paid-in capital                                  8,157,477        2,104,413       9,693,444(3)     19,955,334
  Treasury stock                                          --         (184,068)             --          (184,068)
  Other                                                   --           26,704              --            26,704
  Retained earnings (deficit)                     (1,760,773)       4,263,100      (4,263,100)(3)    (1,760,773)
                                                ------------     ------------    ------------      ------------
      Total shareholders' equity                   6,406,704        6,300,340       5,536,159        18,243,203
                                                ------------     ------------    ------------      ------------

 Total liabilities and shareholders' equity     $ 19,947,502     $  6,720,093    $  5,536,159      $ 32,203,754
                                                ============     ============    ============      ============
</TABLE>

                  See accompanying notes to unaudited pro forma
                    condensed combined financial information

                                       35
<PAGE>
            Frontier Adjusters of America, Inc. and Subsidiaries and
              United Financial Adjusting Company and Subsidiaries
              Pro Forma Condensed Combined Statement of Operations


<TABLE>
<CAPTION>

For the twelve months ended June 30, 2000           UFAC and                         Pro Forma        Pro Forma
Unaudited                                        Subsidiaries(1)     Frontier(1)    Adjustments       Combined
                                                 ---------------     -----------    -----------     ------------
<S>                                              <C>                <C>            <C>              <C>
Revenue                                           $21,571,260       $  6,256,896   $         --     $ 27,828,156
Cost and expenses
  Compensation and employee benefits               13,636,856          1,984,581             --       15,621,437
  Office and overhead expenses                      6,437,243          1,810,477             --        8,247,720
  Depreciation and amortization                     1,157,808            218,615        276,808(4)     1,653,231
                                                  -----------       ------------   ------------     ------------
     Total costs and expenses                      21,231,907          4,013,673        276,808       25,522,388

     Income from operations                           339,353          2,243,223       (276,808)       2,305,768

Other income (expense)
  Misc gains/losses                                        --             31,935             --           31,935
  Interest income (expense)                           100,126            155,038             --          255,164
  Frontier service fees                               300,000           (360,741)            --          (60,741)
  Rental income                                        98,047                 --             --           98,047
                                                  -----------       ------------   ------------     ------------
    Total other income (loss)                         498,173           (173,768)            --          324,405

Income before taxes and minority interest             837,526          2,069,455       (276,808)       2,630,173

Income taxes                                          593,639            829,086             --        1,422,725
Income before minority interest                       243,887          1,240,369       (276,808)       1,207,448
Minority interest                                      65,405                 --             --           65,405
                                                  -----------       ------------   ------------     ------------
Net income                                        $   309,292       $  1,240,369   $   (276,808)    $  1,272,853
                                                  ===========       ============   ============     ============

Net earnings per share - basic                    $      0.03(5)    $       0.14                    $       0.06(5)
                                                  ===========       ============                    ============
Net earnings per share - diluted                  $      0.03(5)    $       0.14                    $       0.06(5)
                                                  ===========       ============                    ============
Weighted average shares outstanding - basic        11,581,487(5)       8,957,586                      20,539,073(5)
                                                  ===========       ============                    ============
Weighted average shares outstanding - diluted      11,581,487(5)       8,957,586                      20,539,073(5)
                                                  ===========       ============                    ============
</TABLE>

                  See accompanying notes to unaudited pro forma
                    condensed combined financial information

                                       36
<PAGE>


                             [PURPOSELY LEFT BLANK]

                                       37
<PAGE>
 NOTES TO THE UNAUDITED PRO FORMA CONDENSED COMBINED FINANCIAL INFORMATION


(1)  These columns represent the historical  results of operations and financial
     position of the respective companies.  The financial statements of UFAC and
     subsidiaries  have been  prepared on a carved-out  basis and do not include
     all  majority-owned  subsidiaries on a consolidated  basis.  They have been
     prepared to reflect the  financial  position and results of  operations  of
     only those  companies that are a party to the Transaction  (i.e.,  UFAC, JW
     and DBG).

(2)  This  adjustment  reflects the merger of Frontier  with UFAC  including the
     issuance of 16,840,000 shares of Frontier common stock, par value $0.01 per
     share and the  cancellation  of 5,258,513  shares of Frontier  common stock
     owned by UFAC prior to the  Transaction.  UFAC will be deemed the  acquirer
     for  accounting  purposes  and its assets and  liabilities  will be brought
     forward  at their net book  values.  A new basis  will be  established  for
     Frontier's assets and liabilities,  to the extent of the shares not already
     owned by UFAC,  by  relating  the total  merger  consideration  to the fair
     values thereof.

     This adjustment  reflects the step-up of Frontier's  assets and liabilities
     to fair value:


     Equivalent per share merger consideration                      $      2.20
     (Average market value of Frontier's common stock for the
      three days prior to and subsequent to the announced merger)

     Shares of non- UFAC owned Frontier common stock ownership        3,699,047
                                                                    -----------
                                                                    $ 8,137,903
     Historical net book value of Frontier, net of UFAC ownership   $(2,601,744)
                                                                    -----------
     Step-up of Frontier assets and liabilities to fair value       $ 5,536,159
                                                                    ===========


     Upon the closing of the merger, the step-up in the fair value of Frontier's
     assets and  liabilities,  to the extent not already owned by UFAC,  will be
     allocated to its specific tangible and intangible assets and liabilities. A
     preliminary  allocation  has been made  entirely  to  goodwill  based  upon
     information  available to management at the date of the  preparation of the
     accompanying pro forma condensed combined financial information.

(3)  Represents the recasting of pro forma  combined  equity and the increase in
     common  stock and  additional  paid-in  capital for the step-up of Frontier
     fair value as follows:



     Increase in additional paid-in capital                          $5,536,159
     Decrease in additional paid-in capital due to increase
      in common stock                                                  (115,815)
     Elimination of Frontier retained earnings                        4,263,100
     Elimination of UFAC common stock                                    10,000
                                                                     ----------
                                                                     $9,693,444
                                                                     ==========

(4)  The entry  represents  the  amortization  of  goodwill  resulting  from the
     preliminary  allocation of the merger  consideration over the fair value of
     Frontier's  identifiable net assets.  Frontier expects the amount of excess
     consideration  allocated  to goodwill to be  amortized  over 20 years.  The
     factors  considered in  determining  the  appropriate  amortization  period
     included the expected  market demand for Frontier's  diversified  services,
     competition,   and  legal  and  regulatory  issues.  Assuming  goodwill  is
     amortized  over 20 years,  Frontier's  annual net income would  decrease by
     $276,808 $(0.01 per share).

(5)  The pro forma  earnings  per share  assumes the exchange of UFAC shares for
     Frontier  shares at a conversion  ratio of 11.581  Frontier shares for each
     UFAC share. This conversion ratio excludes the 5,258,513 shares of Frontier
     common stock that will be cancelled  upon the Merger and that are presently
     reflected in the Frontier column. UFAC's historical earnings per share have
     been restated to reflect the number of equivalent  shares to be received in
     the merger.


                                       38
<PAGE>
                  BENEFICIAL OWNERSHIP OF COMMON STOCK PRIOR TO
                            AND AFTER THE TRANSACTION


As of the close of business on the Record Date,  there were 8,957,660  shares of
Common Stock outstanding.  The following table sets forth information  regarding
the beneficial  ownership of shares of the Common Stock  outstanding as of April
15, 2000 and  immediately  following  the  Closing,  by (i) each person or group
known to  Frontier  who owns or who  will  own more  than 5% of the  outstanding
shares of Common Stock, (ii) each of the directors and the executive officers of
Frontier  and (iii) by all  directors  and  executive  officers of Frontier as a
group.  Unless otherwise  indicated in the footnotes,  all of such interests are
owned directly,  and the indicated person has sole voting and investment  power.
The number of shares  represents the number of shares of Common Stock the person
holds, including shares that may be issued upon the exercise of options that are
exercisable as of June 15, 2000.  Information presented in the table and related
notes has been obtained from the  beneficial  owner and/or from reports filed by
the beneficial  owner with the Securities  and Exchange  Commission  pursuant to
Section 13 of the Exchange Act.

<TABLE>
<CAPTION>
                                                       Shares Beneficially       Shares Beneficially Owned
                                                      Owned on April 1, 2000       Adjusted for Closing
                                                    --------------------------   --------------------------
                                                    Amount and                   Amount and
                                                     Nature of                    Nature of
                                                     Beneficial      Percent      Beneficial     Percent
Name of Beneficial Owner                            Ownership(1)   of Class(2)   Ownership(1)   of Class(2)
------------------------                            ------------   -----------   ------------   -----------
<S>                                                 <C>            <C>           <C>             <C>
OFFICERS AND DIRECTORS
Peter I. Cavallaro(3)                                       --           *               --            *
John M. Davies(3)(6)                                       500           *              500            *
Jeffrey R. Harcourt(3)                                      --           *               --            *
Troy M. Huth(3)                                             --           *               --            *
Jeffrey C. Jordan(3)                                        --           *               --            *
Louis T. Mastos and Eva B. Mastos, his wife(3)(7)      207,103        2.31%         207,103         1.01
Laurel A. Park(3)                                           --           *               --            *
William J. Rocke and Garnet Rocke, his wife(3)(8)      415,332        4.64%         415,332         2.02
James S. Rocke and Kelly Rocke, his wife(3)(9)         444,867        4.97%         444,867         2.17
Jean E. Ryberg(3)(10)                                   97,960        1.09%          97,960            *
Kenneth A. Sexton(3)                                        --           *               --            *
William A. White(3)                                         --           *               --            *
All officers and directors as a
 group (twelve persons)(11)                            875,762        9.78%         875,762         4.26

FIVE PERCENT SHAREHOLDERS
United Financial Adjusting Company(4)(12)            5,258,513        58.7%              --           --
Netrex Holdings, LLC(5)(13)                                 --          --       16,840,000        81.99%
</TABLE>

*  Less than 1%

(1)  Includes,  when  applicable,  shares owned of record by such person's minor
     children and spouse and by other  related  individuals  and  entities  over
     whose  shares of Common Stock such person has  custody,  voting  control or
     power of  disposition.  Also  includes  shares  of  Common  Stock  that the
     identified  person had the right to acquire  within 60 days after April 15,
     2000 by the exercise of stock options.

(2)  The  percentages  shown  include the shares of Common Stock that the person
     had the  right  to  acquire  within  60  days  after  April  15,  2000.  In
     calculating  the  percentage of ownership,  all shares of Common Stock that
     the  identified  person had the right to acquire within 60 days after April
     15,  2000 are deemed to be  outstanding  for the purpose of  computing  the
     percentage of the shares of Common Stock owned by such person,  but are not
     deemed to be  outstanding  for the purpose of computing  the  percentage of
     shares   of    Common    Stock    owned   by   any   other    shareholders.


                                       39
<PAGE>

(3)  Each of such persons may be reached  through  Frontier at 45 East  Monterey
     Way, Phoenix, Arizona 85012.

(4)  May be reached at 31500 Solon Road, Solon, Ohio 44139.


(5)  May be reached at 270 South  Service  Road,  Suite 45,  Melville,  New York
     11747-2339.

(6)  Does not include  5,258,513 shares owned by UFAC before the Transaction and
     16,840,000 shares owned by Netrex after the Transaction to which Mr. Davies
     disclaims any  beneficial  interest for purposes of Section 13(d) or (g) of
     the Securities Exchange Act of 1934, as amended.

(7)  Includes  183,180 shares held in a trust under an agreement  dated February
     10, 1981, in which Mr. and Mrs. Mastos hold equal beneficial interests, and
     23,523 shares which are held by Louis T. Mastos in an Individual Retirement
     Account.

(8)  Includes 290,000 shares held by Old Frontier  Investment,  Inc. of Arizona,
     of which  William  J. Rocke and  Garnet  Rocke hold 51% of the  outstanding
     stock.

(9)  Includes 290,000 shares held by Old Frontier Investment, Inc. of Arizona of
     which James S. Rocke holds 49% of the outstanding stock.

(10) Excludes  28,000 shares held by Mrs.  Ryberg's sons and  grandchildren,  in
     which she disclaims any beneficial interest.

(11) Excludes all duplication of shared holdings required to be reported by more
     than one officer or director.

(12) Includes  5,258,513  shares  owned by UFAC.  These  shares  were  purchased
     directly  from  Frontier in April 1999.  As a result  there was a change in
     control of Frontier. UFAC is a wholly owned subsidiary of Netrex. Netrex is
     owned  51.4% by The  Progressive  Corporation  and  48.6%  by NCG  which is
     wholly-owned  by  Netrex  LLC.  The  Progressive  Corporation  is  a  large
     publicly-traded  corporation.  According  to certain  insurance  regulatory
     filings  dated  March 30,  2000 of The  Progressive  Corporation,  Peter B.
     Lewis,   President  and  Chief   Executive   Officer  of  The   Progressive
     Corporation,  owns  approximately  13.1% of the outstanding common stock of
     that company.  Netrex LLC is a limited  liability  company,  the manager of
     which is Duck Pond  Corp.,  which is a  privately-held  corporation  having
     voting  control  and  investment  power of Netrex  LLC.  Each of Michael C.
     Pascucci,  Christopher  S. Pascucci and Ralph P. Pascucci owns one-third of
     the outstanding  stock of and each is a director of (together  constituting
     all of the directors of) Duck Pond Corp. The Progressive Corporation,  NCG,
     Netrex LLC, Netrex,  Duck Pond Corp., Peter B. Lewis,  Michael C. Pascucci,
     Christopher S. Pascucci and Ralph P. Pascucci each disclaims that it is the
     beneficial owner of Frontier's shares owned by UFAC for purposes of Section
     13(d) or (g) of the Securities Exchange Act of 1934, as amended.


(13) Includes  16,840,000  shares  issued  to  Netrex  in  connection  with  the
     Transaction.  Does not include  5,258,513 shares owned by UFAC prior to the
     Transaction  and  cancelled  upon  the  Transaction  being  affected.   The
     Progressive Corporation, NCG, Netrex LLC, Netrex, Duck Pond Corp., Peter B.
     Lewis, Michael C. Pascucci,  Christopher S. Pascucci, and Ralph P. Pascucci
     each disclaims that it is the beneficial  owner of Frontier's  shares owned
     by Netrex for purposes of Section 13(d) or (g) of the  Securities  Exchange
     Act of 1934, as amended.


To the best  knowledge of Frontier,  no person or groups of persons,  other than
officers,  directors  and UFAC  beneficially  own more than five  percent of the
Common Stock (based upon present records of the transfer agent).

                                       40
<PAGE>

--------------------------------------------------------------------------------

                                  PROPOSAL TWO

--------------------------------------------------------------------------------

NOMINEES

A Board of nine directors is to be elected at the Annual  Meeting.  The nominees
for directors are R. Steven Brooks, Peter I. Cavallaro,  John M. Davies, Jeffrey
R.  Harcourt,  Troy M. Huth,  Jeffrey C. Jordan,  Matthew P. Lawlor,  Stephen V.
Murphy and  Kenneth A.  Sexton.  In the  absence of  direction  by  shareholders
executing  proxies,  the persons  named in the enclosed  proxy will vote FOR the
nominees  named  herein.  In the event that any nominee of Frontier is unable or
declines to serve as a director at the time of the Annual  Meeting,  the proxies
will be voted for any nominee  designated  by the current  Board of Directors to
fill the vacancy.  It is not presently  expected that any nominee will be unable
or will decline to serve as director.  The term of office of each person elected
as director  will continue  until the next annual  meeting of  shareholders  and
until a successor has been elected and qualified.

INFORMATION CONCERNING NOMINEES FOR DIRECTORS OF FRONTIER

The  following  table  sets  forth  certain  information   regarding  Frontier's
directors and executive officers:

<TABLE>
<CAPTION>
      NAME                AGE           POSITION(S) WITH FRONTIER                   DIRECTOR SINCE
      ----                ---           -------------------------                   --------------
<S>                     <C>       <C>                                              <C>
R. Steven Brooks          53      Director                                              Nominee
Peter I. Cavallaro        38      Director, Secretary and General Counsel               Nominee
John M. Davies            43      Director and Chairman of the Board                      1999
Jeffrey R. Harcourt       39      Director, Chief Financial Officer and Treasurer         1999
Troy M. Huth              40      Director, Chief Executive Officer and President         1999
Jeffrey C. Jordan         44      Director and Vice President                             1999
Matthew P. Lawlor         52      Director                                              Nominee
Stephen V. Murphy         55      Director                                              Nominee
Kenneth A. Sexton         46      Director                                                2000
</TABLE>

Biographies of Peter I. Cavallaro,  John M. Davies, Jeffrey R. Harcourt, Troy M.
Huth, Jeffrey C. Jordan, and

Kenneth A. Sexton may be found under  "Proposal One - Parties to the Transaction
- Management."

R. STEVEN BROOKS  has  served  as  the  President  and CEO of  Phoenix  American
Insurance Group, a company that specializes in marketing,  underwriting, claims,
and  financial   administration   of  extended  service   contracts,   including
automobile,  RV,  motorcycle and marine  products since 1985. Mr. Brooks holds a
B.A.  degree  from  Duke  University  and  holds  an  MBA  from  North  American
University.

MATTHEW P. LAWLOR has been the Chairman and CEO of Online  Resources since 1989.
Mr. Lawlor headed a consumer  banking  division of Chemical Bank in New York and
directed  Chemical's  international  investment  company from 1973 to 1980.  Mr.
Lawlor holds a B.S. degree from the University of  Pennsylvania  and an MBA from
Harvard University.

STEPHEN  V.  MURPHY  has been the  President  of S.V.  Murphy  & Co.,  Inc.,  an
investment  banking firm  providing  strategic  financial  advisory  services to
financial,  retailing,  electronic commerce and other corporations,  since 1991.
Mr. Murphy holds a B.S.  degree from  Georgetown  University and an M.B.A.  from
Columbia University  Graduate School of Business.  Mr. Murphy also serves on the
Boards of  Directors  of UST Private  Equity  Investors  Fund,  Inc.,  Excelsior
Private Equity Fund II, Inc., and Holborn Corporation.

The Audit  Committee  of the Board  for the  fiscal  year  ended  June 30,  2000
consisted  of  Louis  T.  Mastos,   Jean  E.  Ryberg,  and  Kenneth  A.  Sexton,
non-employee directors of Frontier. The Audit Committee reviews annual financial
statements,  any significant accounting issues, and the scope and results of the
audit  performed by Frontier's  independent  auditors,  and  discusses  with the
auditors any other audit related matters that may arise during the year. In May,
2000,  the Board adopted a written  charter for the Audit  Committee.  A copy is


                                       41
<PAGE>

attached as Annex E. Under AMEX rules, Messrs. Mastos and Sexton are independent
directors.  Ms. Ryberg is not considered independent because she was employed by
Frontier within the last four years. The Board appointed Ms. Ryberg to the Audit
Committee to help  represent a consistent  approach to accounting  and financial
control issues during the past fiscal year in which Frontier  underwent a change
in management.

Frontier's  Board of  Directors  met five  times in fiscal  year  2000,  and all
members  attended 75% or more of the meetings of the Board and  committees he or
she serves on.

COMPENSATION COMMITTEE INTERLOCKS AND INSIDER PARTICIPATION

Frontier's Board of Directors serves as Frontier's  Compensation  Committee.  No
member of the current  Board had any  contractual  or other  relationships  with
Frontier  during the last  completed  fiscal year,  other than their  serving as
directors.

EXECUTIVE COMPENSATION

The  following  table sets forth  certain  information  concerning  compensation
during  the years  ended  June 30,  2000,  1999 and 1998 to the chief  executive
officer and each other executive officer whose aggregate  compensation  exceeded
$100,000 (the "Named Executives").

                         SUMMARY COMPENSATION TABLE (1)
                                                                ALL OTHER
                                         ANNUAL COMPENSATION   COMPENSATION
                                      -----------------------  ------------
NAME AND PRINCIPAL POSITION    YEAR   SALARY($)(2)   BONUS($)      ($)
---------------------------    ----   ------------   --------    -------
Troy M. Huth, Director, CEO    2000      (3)           (3)         (3)
and President                  1999
                               1998
----------
(1)  Columns (e), (f), (g) and (h) were not included as no such compensation was
     granted.

(2)  No  perquisites  were  received by any person named above  greater than the
     lesser of $50,000 or 10% of salary plus bonus.

(3)  Mr.  Huth's  services  and the  services  of other  executive  officers  of
     Frontier are provided to Frontier by UFAC under a contract  where  Frontier
     pays $25,000 per month for services  consisting of  management,  marketing,
     technology, human resource support and accounting and reporting services.

OPTION/SAR GRANTS, EXERCISES, AND HOLDINGS

Frontier did not grant any stock  options  during fiscal 2000 nor were there any
options outstanding as of June 30, 2000 for any of the Named Executive.

DIRECTORS' COMPENSATION

Each director,  including employees of Frontier, but excluding employees of UFAC
or Netrex,  is paid $1,000 per Board meeting attended ($750 per meeting prior to
March 1, 2000).  During fiscal 2000,  each such director,  except for Kenneth A.
Sexton,  received $2,750 for attendance at Board  meetings.  Mr. Sexton received
$2,000 for attendance at Board meetings.

REPORT OF THE COMPENSATION COMMITTEE

For the  fiscal  year  ended  June 30,  2000,  the  Compensation  Committee  was
comprised of the entire Board. The Board, acting as the Compensation  Committee,
establishes policies relating to the compensation of employees. The following is
a report  submitted by the Board members in their  capacity as the  Compensation
Committee,  addressing Frontier's compensation policy as it relates to the named
executive officers for fiscal 2000.

                                       42
<PAGE>

COMPENSATION POLICY

The goal of  Frontier's  executive  compensation  policy  is to  ensure  that an
appropriate  relationship  exists  between  executive  pay and the  creation  of
shareholder  value,  while  at  the  same  time  motivating  and  retaining  key
employees.  To achieve this goal, Frontier has implemented a gainsharing program
for all  employees  during  fiscal  2000.  The  program  is  designed  to reward
employees,  including executive employees,  for exceptional growth and return on
revenue.  Disbursements  under the  program  are made at the  discretion  of the
Board, if targets set by the Board, are met. Annual cash compensation,  together
with  equity-based,  incentive  compensation  is  designed to attract and retain
qualified  executives and to ensure that such executives have a continuing stake
in the long-term success of Frontier.  All executive officers and management are
eligible to participate in Frontier's Stock Option Plan.

FISCAL 2000 COMPENSATION

Frontier's  fiscal 2000  executive  compensation  plan  consisted  of (i) a base
salary and (ii)  gainsharing  based upon Frontier's  revenue  targets.  No stock
options were granted by the Board during fiscal 2000.

The Board believes that linking executive  compensation to corporate performance
(i.e., revenue targets and pre-tax profitability  targets) provides incentive to
the executive to enhance corporate performance and the shareholders'  interests.
It was with this in mind that the gainsharing portion of executive  compensation
was revised to the current arrangement with Frontier's named executives.

 COMPANY PERFORMANCE

The following graph reflects a five-year  comparison of cumulative total returns
for the Common Stock,  the American Stock Exchange  ("AMEX") Market Value Index,
and Frontier's Peer Group of Stocks based on the four digit SIC Code Index.  The
total cumulative  return on investment  (change in the year-end stock price plus
reinvested  dividends) for each of the periods and indexes is based on the stock
price or  composite  index at the end of fiscal  1995.  The graph  compares  the
performance  of Frontier  with AMEX and Peer Group  Indexes with the  investment
weighted based upon market capitalization.

                      6/30/95   6/30/96   6/30/97   6/30/98   6/30/99   6/30/00
                      -------   -------   -------   -------   -------   -------
Frontier Adjusters     100.00    117.17    109.97    134.92    191.41    225.86
Industry               100.00    117.41    161.21    211.28    223.60    271.41
AMEX Market Index      100.00    114.50    121.78    140.79    138.50    159.25

CERTAIN TRANSACTIONS

Old Frontier  Investment,  Inc. of Arizona, of which William J. Rocke and Garnet
Rocke, his wife, own 51% of the issued and outstanding  stock and James S. Rocke
owns the  remaining  49%, has entered  into a license  agreement  with  Frontier
pursuant to which it operates, under standard terms and conditions, an insurance
adjusting and risk management  business located in Scottsdale,  Arizona,  and is
paid a 5% royalty on gross  revenue  derived from  services  provided by certain
other  licenses in other  Arizona  cites and towns.  Frontier  paid Old Frontier
Investment,  Inc.  $14,448  during fiscal year 2000 in  connection  with such 5%
royalty agreement.

George M. Hill,  a  shareholder  and a former  Vice  President  and  Director of
Frontier, acts as outside counsel to Frontier. During the fiscal year ended June
30, 2000,  Frontier paid Mr.  Hill's law firm $42,774 for services  rendered and
disbursements.  Such  fees will  continue  to  accrue,  pursuant  to a  retainer
agreement, at the rate of $3,000 per month effective June 1, 1999.

In April 1999,  Frontier  entered into an agreement  with UFAC whereby  Frontier
pays a $25,000  monthly  fee for  marketing,  managerial,  technological,  human
resource support,  financial and reporting  support,  the full-time  services of
Jeffrey C.  Jordan,  and other  services  and  resources.  As of June 30,  2000,
Frontier had incurred  $300,000 in service  fees related to this  agreement,  as
well as an additional  $60,741 for services  performed outside of the agreement,
for an aggregate of $360,741.

Frontier  believes that the cost to Frontier for all of the foregoing was and is
competitive  with charges for similar  services and  facilities  available  from
third parties.

                                       43
<PAGE>

COMPLIANCE WITH SECTION 16(a) OF THE SECURITIES EXCHANGE ACT OF 1934

Based solely upon a review of copies of such forms  received by Frontier  during
fiscal  year ended  June 30,  2000,  and  written  representations  that no such
reports  were  required,  Frontier  believes  that each  person who, at any time
during such fiscal year,  was a director,  officer or  beneficial  owner of more
than 10% of the Common Stock  complied  with Section  16(a) filing  requirements
during such fiscal year.

--------------------------------------------------------------------------------

                                 PROPOSAL THREE

--------------------------------------------------------------------------------

INTRODUCTION

On August 29, 2000,  Frontier's Board of Directors adopted Frontier's 2000 Stock
Option Plan (the "2000 Plan"),  subject to approval by  Frontier's  shareholders
within 12 months of August 29,  2000.  Under the  Transaction,  options  held by
employees of UFAC will convert to Frontier  options  issued under the 2000 Plan.
The 2000 Plan is intended to promote the  interests of Frontier by providing key
personal (including directors and officers of Frontier,  consultants,  and other
independent  contractors  who provide  valuable  services to Frontier)  with the
opportunity to acquire,  or otherwise increase,  their proprietary  interests in
Frontier as an incentive to remain in service to Frontier.  The full text of the
2000  Plan as  proposed  to be  adopted  is  included  as Annex B to this  Proxy
Statement.  The Board of Directors recommends a vote "for" the proposal to adopt
the 2000 Plan.

The  Board of  Directors  believes  that  the 2000  Plan  will aid  Frontier  in
attracting and retaining directors,  officers,  and key employees and motivating
such persons to exert their best efforts on behalf of Frontier. In addition, the
Board of Directors  expect that the 2000 Plan will constitute a significant part
of the  compensation  program for  employees  and will  further  strengthen  the
identity of interest of the directors,  officers,  and key employees of Frontier
with that of the Frontier's shareholders. For the reasons given above, the Board
of Directors  believes  that it is in the best  interests of Frontier to approve
the  adoption of the 2000 Plan in order to enable  Frontier to continue to grant
options and/or issue shares of Common Stock to its key  personnel,  non-employee
directors, consultants, and other persons.

DESCRIPTION OF THE 2000 PLAN

GENERAL

The 2000 Plan  provides  for the grant of  options to  acquire  Common  Stock of
Frontier  ("Options"),  the direct grant of Common Stock ("Stock  Awards"),  the
grant of stock appreciation rights ("SARs"),  and the grant of other cash awards
("Cash Awards") (Stock Awards,  SARs, and Cash Awards are collectively  referred
to herein as "Awards").

The 2000 Plan states that it is not intended to be the exclusive  means by which
Frontier  may issue  options or  warrants  to acquire  its Common  Stock,  stock
awards,  or any other type of award. To the extent  permitted by applicable law,
Frontier may issue any other options, warrants, or awards other than pursuant to
the 2000 Plan without stockholder approval.

SHARES SUBJECT TO THE PLAN

A maximum of  2,000,000  shares of Common  Stock of Frontier may be issued under
the 2000 Plan. If any Option or SAR  terminates or expires  without  having been
exercised  in full,  stock not  issued  under  such  Option or SAR will again be
available  for the purposes of the 2000 Plan. If any change is made in the stock
subject to the 2000 Plan or subject to any Option or SAR granted  under the 2000
Plan (through merger,  consolidation,  reorganization,  recapitalization,  stock
dividend,  split-up,  combination  of  shares,  exchange  of  shares,  change in
corporate  structure,  or  otherwise),  the 2000 Plan provides that  appropriate
adjustments  will be made as to the maximum number of shares subject to the 2000
Plan and the number of shares and exercise  price per share of stock  subject to
outstanding Options or Awards.

                                       44
<PAGE>

ELIGIBILITY AND ADMINISTRATION

Options and Awards may be granted pursuant to the Discretionary  Program only to
persons  ("Eligible  Persons")  who at the  time of  grant  are  either  (i) key
personnel  (including  officers  and  directors)  of  Frontier  or its parent or
subsidiaries  or  (ii)  consultants  and  independent  contractors  who  provide
valuable  services  to Frontier  or its parent or  subsidiaries.  Options may be
incentive  stock  options  or  non-qualified  stock  options.  Options  that are
incentive stock options may be granted only to key personnel of Frontier who are
also  employees of Frontier.  To the extent that granted  Options are  incentive
stock options, the terms and conditions of those Options must be consistent with
the  qualification  requirements set forth in the Internal Revenue Code of 1986,
as amended.

The power to  administer  the 2000 Plan is vested with the Board of Directors of
Frontier  or with a  committee  appointed  by the Board of  Directors.  The Plan
Administrator  determines (i) which of the Eligible Persons in its group with be
granted  Options  and  Awards;  (ii) the  amount and timing of the grant of such
Options and Awards;  and (iii) such other terms and conditions as may be imposed
by the Plan  Administrator  consistent with the 2000 Plan. The maximum number of
shares of stock  with  respect  to which  Options  or SARs may be granted to any
employee  (including  officers)  during the term of the 2000 Plan may not exceed
50% of the shares of Common Stock covered by the 2000 Plan.

TERMS AND CONDITIONS OF OPTIONS; EXERCISE OF OPTIONS

The Plan  Administrator  will determine the expiration  date,  maximum number of
shares  purchasable,  and the other  provisions  of the  Options  at the time of
grant. Options may be granted for terms of up to 10 years. Options will vest and
become  exercisable in whole or in one or more  installments at such time as may
be determined by the Plan Administrator upon the grant of the Options.  However,
the  Board  of  Directors  has the  discretion  to  provide  for  the  automatic
acceleration of the vesting of any Options or Awards granted under the 2000 Plan
in the event of a "Change in Control," as defined in the 2000 Plan.

The Plan Administrator also will determine the exercise prices of Options at the
time of grant.  However,  the  exercise  price of any Option  intended  to be an
incentive stock option may not be less than 100% of the fair market value of the
Common Stock at the time of the grant (110% if the Option is granted to a person
who at the time the Option is granted owns stock possessing more than 10% of the
total  combined  voting  power  of  all  classes  of  stock  of  Frontier).   On
_______________,  2000, the closing price of Frontier's Common Stock on the AMEX
was  $________  per share.  To  exercise  an Option,  the  optionholder  will be
required  to deliver to  Frontier  full  payment of the  exercise  price for the
shares as to which the  Option is being  exercised.  Generally,  Options  can be
exercised by delivery of cash, check, or shares of Common Stock of Frontier.

TERMINATION OF EMPLOYMENT OR SERVICES

Except as  otherwise  allowed  by the Plan  Administrator,  Options  and  Awards
granted  under the 2000 Plan are  nontransferable  other  than by will or by the
laws of descent and  distribution  upon the death of the holder and,  during the
lifetime of the holder, are exercisable only by such holder. In the event of the
termination  of the holder's  services  with  Frontier,  other than for death or
disability,  the holder  may  exercise  any  Options or SARs that are vested but
unexercised  on the date his or her service is  terminated  until the earlier of
(i) ninety days after the date of termination of service, or (ii) the expiration
date of Options or SARs. If termination is by reason of disability, however, the
holder may exercise his or her Options or SARs until the earlier of (i) one year
after the  termination  of service,  or (ii) the  expiration  of the term of the
Options or SAR. If the holder dies while in service to  Frontier,  the  holder's
estate or successor by bequest or  inheritance  may exercise any Options or SARs
that the holder was  entitled to exercise on the date of his or her death at any
time  until the  earlier of (i) the  period  ending one year after the  holder's
death, or (ii) the expiration o the term of the Option or SAR.

AWARDS

SARs will entitle the recipient to receive a payment  equal to the  appreciation
in market  value of a stated  number of shares of Common Stock from the price on
the date the SAR was  granted or became  effective  to the  market  value of the
Common  Stock on the date first  exercised  or  surrendered..  Stock Awards will
entitle the  recipient to receive  shares of Frontier's  Common Stock  directly.
Cash  Awards  will  entitle to  recipient  to receive  direct  payments  of cash
depending on the market value or the  appreciation  of the Common Stock or other
securities of Frontier.  The Plan  Administrator may determine such other terms,
conditions,  or limitations,  if any, on any Awards granted pursuant to the 2000
Plan.

                                       45
<PAGE>

DURATION AND MODIFICATION

The 2000  Plan will  remain  in  effect  until  August  29,  2010.  The Board of
Directors  of Frontier may at any time  suspend,  amend,  or terminate  the 2000
Plan, except that without approval of the shareholders of Frontier, the Board of
Directors  may not (i)  increase  the maximum  number of shares of Common  Stock
subject  to the 2000 Plan  (except  in the case of  certain  organic  changes to
Frontier),  or (ii) take such  action if  shareholder  approval  is  required to
comply with Section 422 of the Code with respect to Incentive  Stock  Options or
for  purposes of Section  162(M) of the Code.  In  addition,  the Board may not,
without the consent of the  optionholder,  take any action that disqualifies any
Option  previously  granted under the Plan for  treatment as an incentive  stock
option or which adversely  affects or impairs the rights of the  optionholder of
any outstanding Option.  Notwithstanding  the foregoing,  the Board of Directors
may amend the 2000 Plan from time to time as it deems necessary in order to meet
the  requirements of any amendments to Rule 16b-3 under the Exchange Act without
the consent of the stockholders of Frontier.

FEDERAL INCOME TAX CONSEQUENCES

Certain  Options granted under the Plan will be intended to qualify as incentive
stock  options  under  Section  422 of the Code.  Accordingly,  there will be no
taxable  income to an employee when an incentive  stock option is granted to him
or when that option is  exercised.  The amount by which the fair market value of
the shares at the time of exercise  exceeds the exercise price generally will be
treated as an item of preferences in computing the  alternative  minimum taxable
income of the  optionholder.  If an  optionholder  exercises an incentive  stock
option and does not dispose of the shares within either two years after the date
of the grant of the Option or one year of the date the shares  were  transferred
to the  optionholder,  any gain realized upon disposition will be taxable to the
optionholder  as a  capital  gain.  If the  optionholder  does not  satisfy  the
applicable holding periods,  however,  the difference between the exercise price
and the fair  market  value of the shares on the date of  exercise of the Option
will be taxed as ordinary  income,  and the balance of the gain, if any, will be
taxed on capital  gain.  If the shares are disposed of before the  expiration of
the one-year and two-year  periods and the amount realized is less than the fair
market  value of the shares at the date of  exercise,  the  employee's  ordinary
income is limited to the amount realized less the exercise price paid.  Frontier
will be  entitled to a tax  deduction  only to the extent the  optionholder  has
ordinary  income upon the sale or other  disposition of the shares received when
the Option was exercised.

Certain other Options issued under the Plan,  including Automatic Options issued
to  non-employee  members of the Board of  Directors,  also may be  nonqualified
options.  The income tax  consequences of nonqualified  options and Stock Awards
will be governed by Section 83 of the Code.  Under Section 83, the excess of the
fair market value of the shares of Frontier's  Common Stock acquired pursuant to
the grant of a Stock Award or the value of the shares of Frontier's Common Stock
acquired  pursuant to the grant of a Stock  Award or the  exercise of any Option
over the amount paid for such stock (hereinafter  referred to as "Excess Value")
must be included in the gross  income of the  participant  in the first  taxable
year in which the Common Stock  acquired by the  participant is not subject to a
substantial risk of forfeiture.  In calculating  Excess Value, fair market value
will be determined on the date that the substantial risk of forfeiture  expires,
unless a Section  83(b)  election is made to include the Excess  Value in income
immediately  after the  acquisition,  in which  case fair  market  value will be
determined on the date of the acquisition.  Generally, Frontier will be entitled
to a federal income tax deduction in the same taxable year that the  participant
recognizes  income.  Frontier  will be required to  withhold  income  taxes with
respect to income reportable pursuant to Section 83 by a participant.  The basis
of the shares acquired by an optionholder will be equal to the exercise price of
those shares plus any income recognized pursuant to Section 83. Subsequent sales
of the acquired  shares will produce  capital gain or loss. Such capital gain or
loss will be long term if the stock has been held for one year from the date the
substantial risk of forfeiture  lapsed, or, if a Section 83(b) election is made,
one year from the date the shares were acquired.

Generally,  all Cash Awards granted to employees will be treated as compensation
income to the  employees  when the cash  payment is made  pursuant to the award.
Such cash  payment  will  also  result in a federal  income  tax  deduction  for
Frontier.

RATIFICATION BY SHAREHOLDERS AND DURATION OF THE 2000 PLAN

Approval of the adoption of the 2000 Plan will require the  affirmative  vote of
the holders of a majority of the outstanding  shares of Common Stock of Frontier
present in person or by proxy at the Annual  Meeting.  Upon approval of the 2000
Plan by Frontier's  shareholders,  any Options or Awards granted pursuant to the
2000 Plan prior to stockholder  approval will remain valid and unchanged and the
2000 Plan will  continue in effect until August 29, 2010.  In the event that the
2000 Plan is not approved by the shareholders of Frontier within 12 months after
August 29, 2000,  the 2000 Plan and all Options and Awards  granted  pursuant to
the 2000 Plan will  automatically  terminate and be forfeited as though the 2000
Plan had never been adopted.


                                       46
<PAGE>

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                          PROPOSALS FOUR THROUGH ELEVEN

--------------------------------------------------------------------------------


BACKGROUND

Frontier   became  an  Arizona   corporation  in  1983,  when  its  Articles  of
Incorporation ("Articles") were filed with the Arizona Corporation Commission on
October  7, 1983.  On  October  20,  1986,  Frontier  amended  its  Articles  of
Incorporation  to change its  corporate  name to Frontier  Adjusters of America,
Inc. On November 12, 1987,  Frontier  filed a second  amendment to provide for a
limitation of the personal liability of directors for breaches of fiduciary duty
as a director,  as permitted by Arizona law, and to provide for  indemnification
of directors and officers to the fullest extent  permitted by applicable law. On
October 24, 1991,  Frontier filed a third amendment that added an exemption from
the  Arizona  Takeover  Act. On April 26,  1999,  Frontier  filed a  certificate
establishing  and  designating  the  class  and  fixing  and  determining  their
respective   preferences,    privileges,   voting   powers,   restrictions   and
qualifications  of 6,000,000  shares of Series A  Convertible  Voting  Preferred
Stock.

On January 1, 1996,  significant revisions to Arizona law governing corporations
went into effect (the "Business  Corporation Act"). The Business Corporation Act
automatically  applied to  Frontier  without  any  further  action by  Frontier.
However,  certain  provisions  of the  Articles  are  inconsistent  with certain
provisions of the Business  Corporation Act. As a result, the Board of Directors
determined that it is in the best interests of Frontier to amend and restate the
Articles to the extent  necessary to make them more consistent with the Business
Corporation  Act.  In  addition,  because  the  Articles  currently  consist  of
Frontier's  original  Articles of  Incorporation  and  subsequent  amendments as
described above, the Board of Directors deemed it advisable to amend and restate
the  Articles in their  entirety to provide one  integrated  document,  which is
easier to read and which will avoid confusion.  While the  effectiveness of each
of the  following  proposals  is not  conditional  on the  approval of the other
proposals found in this Proxy Statement,  including approval of the Transaction,
they work  together  to conform  Frontier's  Articles  of  Incorporation  to the
revised Business Corporation Act.


--------------------------------------------------------------------------------

                                  PROPOSAL FOUR

               PROPOSAL TO CONFORM CURRENT LIMITATION OF LIABILITY
                    PROVISIONS WITH BUSINESS CORPORATION ACT

--------------------------------------------------------------------------------


The Articles currently eliminate the personal liability of directors to Frontier
or its shareholders for monetary damages incurred as the result of the breach of
their  fiduciary duty as a director except for: (i) any breach of the director's
duty of loyalty to the  Corporation or its members;  (ii) acts or omissions that
are not in good  faith  or that  involve  intentional  misconduct  or a  knowing
violation  of law;  (iii) any  transaction  from which the  director  derived an
improper personal benefit.  The proposed Amended and Restated Articles eliminate
the  personal  liability  of  any  director  of  Frontier  to  Frontier  or  its
shareholders  for money  damages  for any  action  taken or  failure to take any
action as a director of Frontier,  to the fullest  extent  allowed by law. Under
the  Business  Corporation  Act,  Frontier  may not  indemnify  a  director  for
liability  for any of the  following:  (a) the  amount  of a  financial  benefit
received  by the  director  to  which  the  director  is not  entitled;  (b) the
intentional  infliction  of harm on  Frontier or its  shareholders;  (c) certain
unlawful  distributions  to  shareholders;  and (d) an intentional  violation of
criminal  law.  The  effect of these  provisions  in the  proposed  Amended  and
Restated  Articles is to eliminate  the right of Frontier  and its  shareholders
(through shareholders'  derivative suits on behalf of Frontier) to recover money
damages from a director  for all actions or  omissions as a director,  including
breaches  resulting from negligent or grossly negligent  behavior (except in the
situations  described in clauses (a) through (d) above). These provisions do not
limit or eliminate the right of Frontier or any shareholder to seek  nonmonetary
relief  such as an  injunction  or  rescission  to the  extent  of a breach of a
director's  duty of care.  The  provisions in the proposed  Amended and Restated
Articles  described  above are  needed to  eliminate  potential  inconsistencies
between the Articles and the Business Corporation Act. In addition, the proposed
revisions will provide broader limitation of liability to Frontier's  directors.
The Board of Directors  believes that these revisions  respecting the limitation
of directors' liabilities are necessary to enable Frontier to attract and retain
qualified  persons to serve as  directors  of  Frontier.  The Board of Directors
recommends a vote FOR the proposal to conform  current  limitation  of liability
provisions with the Business Corporation Act.

                                       47
<PAGE>

--------------------------------------------------------------------------------

                                  PROPOSAL FIVE

           PROPOSAL TO CONFORM CURRENT INDEMNIFICATION PROVISIONS WITH
                            BUSINESS CORPORATION ACT

--------------------------------------------------------------------------------


The proposed Amended and Restated Articles include  provisions that are intended
to conform the  current  indemnification  provisions  of the  Articles  with the
Business  Corporation Act and that, in conjunction with the Business Corporation
Act, will enable Frontier to provide broader  indemnification  to its directors,
officers,   employees  and  agents  than  the  Articles   currently  permit.  In
particular,  certain  provisions  permitted by the Business  Corporation Act and
included in the  proposed  Amended  and  Restated  Articles  will permit and, in
certain  instances,  require  Frontier to pay for or  reimburse  expenses to its
directors,  officers,  employees and agents in advance of a final disposition of
legal  proceedings  to which  such  persons  may be parties as a result of their
serving as directors,  officers,  employees or agents of Frontier.  The Articles
currently do not permit  Frontier to make such advances.  The Board of Directors
believes that the ability to advance expenses to such persons will better enable
them to  successfully  defend legal  proceedings to which they become parties as
the  result of having  served on  behalf  of  Frontier.  The Board of  Directors
believes that the broader  indemnification  provisions permitted by the Business
Corporation Act and included in the proposed  Amended and Restated  Articles are
necessary to enable Frontier to attract and retain qualified persons to serve as
directors,  officers,  employees and agents. The Board of Directors recommends a
vote FOR the proposal to conform  current  indemnification  provisions  with the
Business Corporation Act.

REQUIRED INDEMNIFICATION

The proposed Amended and Restated Articles and the Business Corporation Act will
require Frontier to indemnify all directors and officers of Frontier who are not
directors  against  "liability"  as defined  below.  The  proposed  Amended  and
Restated Articles and the Business Corporation Act also will require Frontier to
indemnify  against  reasonable  "expenses,"  as defined  below,  any director or
officer who is the prevailing  party in a defense of any proceeding to which the
director  or  officer is a party  because  such  person is or was a director  or
officer of Frontier. In addition, the Business Corporation Act requires Frontier
to pay expenses to "Outside  Directors," as defined below, in advance of a final
disposition  of the  proceeding  if: (i) the  Director  furnishes  to Frontier a
written  affirmation  ("Affirmation")  of his or her good faith belief that: (a)
his or her conduct was in good faith: (b) he or she reasonably believes that the
conduct  was in the best  interests  of  Frontier,  or at least not  opposed  to
Frontier's best interests, and (c) in the case of any criminal proceeding, he or
she had no reasonable  cause to believe the conduct was unlawful (the  "Standard
of Conduct"); and (ii) the director provided Frontier with a written undertaking
(the "Undertaking") to repay the advance if it ultimately is determined that the
director did not meet the Standard of Conduct. However, the Business Corporation
Act prohibits Frontier from advancing expenses to an Outside Director if a court
determines,  before  payment,  that the director  failed to meet the Standard of
Conduct, and the court does not otherwise authorize indemnification.

The proposed Amended and Restated Articles and the Business Corporation Act also
will require  Frontier to  indemnify a director  who is not an Outside  Director
against liability,  but only if Frontier is advised in the specific case after a
determination has been made by either (i) a majority of the members of the Board
of  Directors  who are not at the time parties to the  proceeding,  (ii) special
legal counsel, or (iii) the shareholders of Frontier,  excluding shares owned by
or voted  under the  control  of  directors  who are at the time  parties to the
proceeding)   that  the   director   has  met  the   Standard   of   Conduct  (a
"Determination").  In addition,  the Business Corporation Act prohibits Frontier
from indemnifying a director who is not an Outside Director in connection with a
proceeding  by or in the rights of  Frontier  in which the  director is adjudged
liable to Frontier or in connection  with a proceeding in which the director was
adjudged  liable on the basis that the director  improperly  received a personal
benefit. As permitted by the Business  Corporation Act, the proposed Amended and
Restated  Articles  also  will  require  Frontier  to pay for or  reimburse  the
reasonable  expenses of a director who is not an Outside  Director in advance of
the final disposition of a proceeding if a director  furnishes  Frontier with an
Affirmation,  an Undertaking,  and a  Determination  is made that the facts then
known to the persons making the Determination would not preclude indemnification
under the Business Corporation Act.

OPTIONAL INDEMNIFICATION

The proposed Amended and Restated Articles and the Business Corporation Act will
permit Frontier,  in its sole  discretion,  to indemnify  against  liability and
advance  expenses to,  employees or agents who are not an officer or director to
the same extent as an officer or director. However, the Business Corporation Act

                                       48
<PAGE>
prohibits  Frontier from  indemnifying  such persons against  liability unless a
Determination is made that indemnification is permissible because the person has
met the Standard of Conduct.  The Business  Corporation Act permits  Frontier to
pay for or  reimburse  expenses to an employee or agent who is not a director in
advance  of a formal  disposition  of the  proceeding,  but  only if the  person
furnishes to Frontier an Affirmation and an Undertaking  and a Determination  is
made that the facts then known to the persons making the Determination would not
otherwise preclude indemnification.

COURT-ORDERED INDEMNIFICATION

The proposed Articles and the Business Corporation Act will permit a director or
officer of Frontier to apply to a court for  indemnification,  in which case the
court may,  subject to certain  conditions,  order  Frontier to  indemnify  such
person for all or part of the person's liability and expenses.

DEFINITIONS

The Business  Corporation Act defines "Outside Director" to mean a director who,
when serving as a director, was not an officer,  employee or holder of more than
five percent (5%) of the  outstanding  shares of any class of stock of Frontier.
"Liability"  under the Business  Corporation  Act means the  obligation to pay a
judgment,  settlement,  penalty or fine,  including an excise tax assessed  with
respect to an employee  benefit  plan,  or  reasonable  expenses  incurred  with
respect to a proceeding, and includes obligations and expenses that have not yet
been paid by the indemnified  person but that have been or may be incurred.  The
Business  Corporation  Act defines  "expenses" as attorneys'  fees and all other
costs and expenses reasonably related to a proceeding.


--------------------------------------------------------------------------------

                                  PROPOSAL SIX

        PROPOSAL TO CONFORM CURRENT CONFLICT OF INTEREST PROVISIONS WITH
                            BUSINESS CORPORATION ACT

--------------------------------------------------------------------------------


The proposed Amended and Restated Articles include  substantive  amendments that
delete  provisions  regarding  directors'  conflicts  of  interest  because  the
Business  Corporation Act's provisions regarding this item are inconsistent with
the  Articles.  The Board of  Directors  recommends  a vote FOR the  proposal to
conform current  conflict of interest  provisions with the Business  Corporation
Act.


--------------------------------------------------------------------------------

                                 PROPOSAL SEVEN

                  PROPOSAL TO UPDATE DESCRIPTION OF PURPOSE AND
                        CHARACTER OF BUSINESS OF FRONTIER

--------------------------------------------------------------------------------


The proposed Amended and Restated Articles include  substantive  amendments that
update the  description  of the purpose for which  Frontier is organized and the
character of business that Frontier conducts.  The Board of Directors recommends
a vote FOR the proposal to update the  description  of purpose and  character of
business of Frontier.


--------------------------------------------------------------------------------

                                 PROPOSAL EIGHT

                       PROPOSAL TO CHANGE FRONTIER'S NAME

--------------------------------------------------------------------------------


Frontier  intends to broaden its  technology  base and operations and expand its
business into  e-commerce  activities upon  completion of the  Transaction.  The
Board has determined  that if the  Transaction  is approved,  the name "Frontier
Adjusters of America,  Inc." will too narrowly describe the nature of Frontier's

                                       49
<PAGE>
business. Therefore, the Board adopted the proposal to change Frontier's name to
"Netrex Business  Services,  Inc." to emphasize the change in Frontier's  focus.
The Board of Directors  recommends a vote FOR the proposal to change  Frontier's
name.


--------------------------------------------------------------------------------

                                  PROPOSAL NINE

            PROPOSAL TO UPDATE THE PROVISIONS OF FRONTIER'S ARTICLES
                        REGARDING SERIAL PREFERRED STOCK

--------------------------------------------------------------------------------


The proposed Amended and Restated Articles include  substantive  amendments that
update the provisions in Article 4 regarding  serial  preferred stock. The Board
of  Directors  recommends a vote FOR the  proposal to update the  provisions  of
Frontier's Articles regarding serial preferred stock.

The Amended and Restated  Articles do not include the rights and  preferences of
the  Series A  Convertible  Voting  Preferred  Stock of  Frontier.  The Series A
Preferred Stock was established and designated by Frontier's  Board on April 26,
1999,  by  filing  a  Certificate  with  the  Arizona  Corporation   Commission,
establishing  and  designating the class and fixing and determining the relative
preferences,  rights,  voting powers,  restrictions  and  qualifications  of the
Series A  Convertible  Voting  Preferred  Stock.  There are no shares  presently
outstanding,  nor does  Frontier  anticipate  issuing  any Series A  Convertible
Voting Preferred  Stock. All formerly issued and outstanding  shares of Series A
Convertible  Voting  Preferred  Stock have been  converted  into Common Stock of
Frontier.  Pursuant to the rights and  preferences  of the Series A  Convertible
Voting Preferred Stock, all shares that were issued and reacquired in any manner
by Frontier were restored to the status of  authorized,  but unissued  preferred
stock, without designation as to series. Furthermore, the rights and preferences
of the Series A Convertible  Voting Preferred Stock allow Frontier to retire any
unissued shares of Series A Convertible  Voting Preferred Stock and require that
such  shares  shall then be restored to the status of  authorized  but  unissued
preferred  stock,  without  designation as to series.  The Board of Directors of
Frontier has adopted a resolution  retiring  all unissued  Series A  Convertible
Voting  Preferred  Stock.  Accordingly,  such  unissued  shares,  as well as all
converted  shares of Series A  Convertible  Voting  Preferred  Stock,  have been
restored to the status of  authorized  but  unissued  preferred  stock,  without
designation as to series, and the establishment and designation of the class and
fixing and determining of the relative preferences,  privileges,  voting powers,
restrictions  and  qualifications  of any Series A Convertible  Voting Preferred
Stock,  which was part of the  Articles,  has been  removed from the Amended and
Restated Articles.

The Business  Corporation  Act provides that Frontier may acquire its own shares
or  issue  rights,   options,  or  warrants  to  purchase  shares  of  Frontier.
Accordingly,  provisions in the current Articles that authorize Frontier to take
such actions have been deleted from the proposed Amended and Restated  Articles.
The Business Corporation Act provides that companies may issue bonds, debentures
or  debt  securities.  Accordingly,  provisions  in the  current  Articles  that
authorize  Frontier to issue such securities have been deleted from the proposed
Amended and Restated Articles.

The Business Corporation Act prohibits Frontier from issuing shares of one class
or series of its  capital  stock as a dividend  in  respect of another  class or
series of its capital  stock  unless  either (i) the  articles of  incorporation
authorize  such a dividend;  (ii) a majority of the votes entitled to be cast by
the class or series to be issued as a dividend  approves the issuance;  or (iii)
no shares of the class or series  to be issued  are  outstanding.  The  proposed
Amended and Restated Articles  authorize Frontier to pay to holders of one class
or series of  Frontier's  capital stock  dividends  payable in shares of another
class or series of Frontier's capital stock, without approval or ratification by
Frontier's shareholders.


--------------------------------------------------------------------------------

                                  PROPOSAL TEN

                PROPOSAL TO MAINTAIN CERTAIN CORPORATE RECORDS AT
                       KNOWN PLACE OF BUSINESS OF FRONTIER

--------------------------------------------------------------------------------


The Business  Corporation Act requires Frontier or its agent to maintain certain
corporate  records.  The proposed  Amended and Restated  Articles  provide that,
unless the Bylaws of Frontier provide  otherwise and Frontier's  statutory agent
expressly  consents  thereto in writing,  all records  required  pursuant to the
Business  Corporation  Act to be kept by Frontier or its agents shall be kept by

                                       50
<PAGE>
Frontier  at the known place of business  of  Frontier.  The Board of  Directors
believes that this  provision of the Amended and Restated  Articles is necessary
to eliminate potential administrative burdens that might deter qualified persons
from serving as Frontier's  statutory agent. The Board of Directors recommends a
vote FOR the  proposal  to  maintain  corporate  records  at the known  place of
business of Frontier.


--------------------------------------------------------------------------------

                                 PROPOSAL ELEVEN

       PROPOSAL TO AMEND AND RESTATE FRONTIER'S ARTICLES OF INCORPORATION

--------------------------------------------------------------------------------

On May 2, 2000, the Board of Directors  unanimously approved a proposal to amend
and restate Frontier's Articles of Incorporation as amended (the "Articles"), to
conform the Articles to certain changes enacted under Arizona law and to reflect
other  technical  revisions.  The Board of  Directors  recommends a vote FOR the
proposal  to amend and  restate  the  Articles.  The full  text of the  proposed
Amended and Restated Articles is included as Annex C to this Proxy Statement. If
approved by Frontier's shareholders,  the proposed Amended and Restated Articles
will become effective upon filing of the Amended and Restated  Articles with the
Arizona  Corporation  Commission,  which  will  occur  as  soon  as  practicable
following the Annual Meeting.


The approval of the proposed  Amended and Restated  Articles will also result in
the amendment and  restatement  of the Articles in their entirety to reflect the
foregoing  substantive  changes  as well as several  nonsubstantive  ministerial
changes as contained in Annex B... These changes  include the elimination of the
names and addresses of the original incorporators of Frontier, reflection of the
fact that the Articles of  Incorporation  have been  restated,  restatement  and
renumbering  of certain  articles,  and  reflection  of the names of the persons
currently serving as directors, as required by the Business Corporation Act.


--------------------------------------------------------------------------------

                                 PROPOSAL TWELVE

               RATIFICATION OF APPOINTMENT OF INDEPENDENT AUDITORS

--------------------------------------------------------------------------------

The Board of Directors has appointed  PricewaterhouseCoopers,  LLP,  independent
public  accountants,  as the  auditors of Frontier  for the year ending June 30,
2001,  to serve as such at the  pleasure  of the Board of  Directors.  The Board
requests  that  shareholders  vote to  ratify  this  appointment  at the  Annual
Meeting.

Audit  services  for the year ended June 30, 2000 were  provided by  McGladrey &
Pullen,  LLP,  and  consisted  of  the  examination  of  consolidated  financial
statements of Frontier and its  subsidiaries,  reviews of information in certain
filings with the  Securities and Exchange  Commission and periodic  consultation
regarding  accounting and financial matters. No audit services were performed by
PricewaterhouseCoopers,  LLP during the year ended  December 31,  1999.  However
PricewaterhouseCoopers,  LLP did perform audit services for UFAC during the year
ended June 30, 2000  consisting of the  examination  of  consolidated  financial
statements  of UFAC and its  subsidiaries  and periodic  consultation  regarding
accounting   and   financial   matters.   Frontier  is  informed   that  neither
PricewaterhouseCoopers,  LLP,  nor any of its  partners  or  associates  has any
relationship with Frontier, other than as independent auditors.

Certain  financial  statements  of  Frontier  appear in  Frontier's  2000 Annual
Report.  A  representative  of  McGladrey  & Pullen,  LLP will be present at the
Annual  Meeting  and will be  available  to make a  statement  and to respond to
questions   concerning   the   financial   statements.   A   representative   of
PriceWaterhouseCoopers,  LLP will be present at the Annual  Meeting  and will be
available to make a statement  and to respond to questions  concerning  the UFAC
financial information.

                           AVAILABILITY OF INFORMATION

The ComStock  report and appraisal  will be made  available for  inspection  and
copying at the principal  executive offices of Frontier and of UFAC during their
regular  business hours by any interested  equity security holder of Frontier or
of UFAC or representative  who has been so designated in writing.  A copy of the
ComStock  report or appraisal  will be transmitted by Frontier or by UFAC to any
interested equity security holder of Frontier or UFAC or representative  who has
been so  designated  in writing upon  written  request and at the expense of the
requesting security holder.

                                       51
<PAGE>

                INCORPORATION OF CERTAIN INFORMATION BY REFERENCE

 Frontier's  Financial  Statements  filed with the  Commission  pursuant  to the
Exchange Act in Frontier's  Annual Report on Form 10-K for the fiscal year ended
June 30, 2000 are incorporated herein by reference.


       REQUIRED VOTE, EFFECT OF SHAREHOLDER APPROVAL, AND RELATED MATTERS


The  affirmative  vote  of a  majority  of  the  shares  present  in  person  or
represented  by proxy at the Annual  Meeting,  provided that the total number of
shares  present  in  person  or  represented  by  proxy  at the  Annual  Meeting
represents  over 50% of the shares of Common  Stock issued and  outstanding,  is
required  to approve  the Merger  Agreement  and the  transactions  contemplated
thereby  and the  Amended  and  Restated  Articles.  UFAC  and  the  shareholder
directors,  which  collectively  represent  68.5% of the issued and  outstanding
shares of Common Stock of Frontier, have sufficient votes to approve each of the
Proposals.


Approval of the Transaction by the shareholders will constitute  approval of the
issuance by Frontier of 16,840,000  additional shares of Common Stock to Netrex.
Upon issuance of these shares  Frontier will cancel  5,258,513  shares of Common
Stock owned by UFAC prior to the Transaction.

Approval  of the  Transaction  by the  requisite  vote  of the  shareholders  of
Frontier is a condition to consummation of the  Transaction.  If the Transaction
is not approved, the Transaction will not be consummated.


                                  OTHER MATTERS

Management  of  Frontier  knows of no other  matters  that will come  before the
Annual  Meeting.  However,  if any other matters should properly come before the
Annual  Meeting,  it is the intention of the persons named in the enclosed proxy
to vote each proxy in accordance with his best judgment on such matter.


                       DEADLINE FOR SHAREHOLDER PROPOSALS


Shareholder  proposal that are intended to be presented by such  shareholders at
Frontier's  annual meeting of  shareholders to be held during calendar 2001 must
be received by us no later than August 11, 2001,  in order to be included in the
proxy  statement and form of proxy  relating to such  meeting.  Pursuant to Rule
14a-4 under the  Exchange  Act, we intend to retain  discretionary  authority to
vote proxies with respect to shareholder  proposals which the proponent does not
seek to have included in the proxy  statement for the annual  meeting to be held
during calendar 2001, except in circumstances where (a) we receive notice of the
proposed  matter no later than  August 11, 2001 and (b) the  proponent  complies
with the other requirements set forth in Rule 14a-4.


                                 By Order of the Board of Directors,

                                 Peter I. Cavallaro
                                 Secretary

Phoenix,  Arizona
September 25, 2000


                                       52
<PAGE>
                                                                         ANNEX A


                          AGREEMENT AND PLAN OF MERGER

                                      AMONG

                       FRONTIER ADJUSTERS OF AMERICA, INC.

                       UNITED FINANCIAL ADJUSTING COMPANY

                                       AND

                               NETREX HOLDINGS LLC

                                   DATED AS OF

                                __________, 2000
<PAGE>
                          AGREEMENT AND PLAN OF MERGER

THIS AGREEMENT AND PLAN OF MERGER dated as of  __________,  2000, is made by and
among  FRONTIER  ADJUSTERS OF AMERICA,  INC.,  an Arizona  corporation  ("FAJ"),
UNITED FINANCIAL  ADJUSTING COMPANY,  an Ohio corporation  ("UFAC"),  and NETREX
HOLDINGS LLC, a Delaware limited liability company ("NETREX").

                                    RECITALS

     A. UFAC is the holder of approximately  58.7% of the issued and outstanding
capital stock of FAJ.

     B. UFAC is also the holder of 100% of the issued  and  outstanding  capital
stock of DBG Technologies,  Inc., an Ohio corporation  ("DBG"),  and 100% of the
issued  and  outstanding  capital  stock  of  JW  Software,   Inc.,  a  Missouri
corporation ("JWS").

     C. NETREX is the holder of 100% of the issued and outstanding capital stock
of UFAC.

     D. The parties hereto desire that UFAC be merged with and into FAJ upon the
terms and conditions of this Agreement.

                                    AGREEMENT

     NOW, THEREFORE,  the parties hereto hereby approve and adopt this Agreement
as a Plan of Merger and do mutually covenant and agree as follows:

                                    ARTICLE 1

                                   DEFINITIONS

     As  used  in  this  Agreement,  the  following  terms  have  the  following
respective meanings:

     "ACTION" means any actual or, to a Person's  knowledge,  threatened action,
claim, suit, litigation, arbitration, inquiry, proceeding or investigation by or
before any Government Authority.

     "ADDITIONAL DOCUMENTS" has the meaning set forth in SECTION 11.1.

     "AFFILIATE"  has the  meaning  ascribed  thereto in Rule 12b-2  promulgated
under the Exchange Act, as in effect on the date hereof.

     "AGREEMENT" means this Agreement and Plan of Merger.

     "AMEX" means the American Stock Exchange, Inc.
<PAGE>
     "BENEFICIAL  OWNERSHIP" has the meaning set forth in Rule 13d-3 promulgated
under the Exchange Act.

     "BLUE SKY LAWS" has the meaning set forth in SECTION 4.4(E).

     "BUSINESS  DAY"  means any day other  than a  Saturday,  a Sunday or a bank
holiday in Cleveland, Ohio or Phoenix, Arizona.

     "CERCLA"   means  the  federal   Comprehensive,   Environmental   Response,
Compensation, and Liability Act, 42 U.S.C.ss.9601 ET SEQ., as amended.

     "CERTIFICATE OF MERGER" has the meaning as set forth in SECTION 2.1.

     "CLOSING" has the meaning set forth in SECTION 8.1.

     "CODE"  means  the  Internal  Revenue  Code of 1986,  as  amended,  and any
successor  thereto,  including  all of the  rules  and  regulations  promulgated
thereunder.

     "COMMITMENT"  means  any  commitment,  contractual  obligation,  agreement,
borrowing,  capital expenditure or material  transaction entered into by a party
or any of its Subsidiaries.

     "CURRENT REPORTS" has the meaning set forth in SECTION 5.6(B).

     "DBG" means DBG Technologies, Inc., an Ohio corporation.

     "EFFECTIVE DATE" has the meaning set forth in SECTION 2.8.

     "EMPLOYEES" means all current,  former and retired employees,  officers and
directors of a Person or any of its Subsidiaries,  including current, former and
retired employees, officers and directors on disability, layoff or leave status.

     "ENVIRONMENTAL  CLAIM" means any claim,  investigation or written notice by
any Person  alleging  potential  liability  (including  potential  liability for
investigatory  costs,  cleanup  costs,   governmental  response  costs,  natural
resources  damages,  property  damages,  personal  injuries  or  fatalities,  or
penalties)  arising  out of,  based  on or  resulting  from  (A)  the  presence,
generation,  transportation,  treatment,  use,  storage,  disposal or release of
Materials  of  Environment  Concern or the  threatened  release of  Materials of
Environmental  Concern at any location,  or (B) activities or conditions forming
the basis of any  violation,  or alleged  violation  of, or liability or alleged
liability under, any Environmental Law.

     "ENVIRONMENTAL  LAWS" means any  federal,  state,  or local  statute,  law,
ordinance,  code,  order,  injunction,  decree  or  ruling,  and any  regulation
promulgated   thereunder,   which   regulates   or   controls   (i)   pollution,
contamination, or the condition of groundwater, surface water, soil, sediment or
air,  or (ii) a spill,  leak,  emission,  discharge,  release or  disposal  into
groundwater,  surface water, soil, sediment or air, including without limitation
CERCLA; the Federal Resource  Conservation and Recovery Act, 42 U.S.C.ss.6901 ET
SEQ., as amended;  the Hazardous Materials  Transportation Act, 49 U.S.C.ss.1801
ET seq., as amended; the Toxic Substances Control Act, 15 U.S.C.ss.2601 ET SEQ.,
as amended;  the Clean Air Act, 42 U.S.C.ss.7401 ET seq., as amended;  the Clean
Water Act, 33 U.S.C.ss.1251 ET SEQ., as amended; the Safe Drinking Water Act, 42
U.S.C.ss.300f ET SEQ., as amended; the Emergency Planning and Community Right to
Know Act,  42  U.S.C.ss.11001  ET SEQ.,  as amended;  the  Federal  Insecticide,

                                       3
<PAGE>
Fungicide and Rodenticide Act, 7 U.S.C.ss.136 ET SEQ., as amended;  the National
Environmental  Policy Act, 42  U.S.C.ss.4321  ET SEQ.,  as amended;  any similar
state  or  local  statutes  or  ordinances,   and  the  regulations  promulgated
thereunder.

     "ERISA" means the Employee Income Security Act of 1974, as amended, and any
successor  thereto,  including  all of the  rules  and  regulations  promulgated
thereunder.

     "ERISA AFFILIATE" means, with respect to any entity, trade or business, any
other entity, trade or business that is a member of a group described in Section
414(b), (c), (m) or (o) of the Code or Section 4001(b)(1) of ERISA that includes
the first entity, trade or business, or that is a member of the same "controlled
group" as the first  entity,  trade or  business  within the  meaning of Section
4001(a)(14) of ERISA.

     "EXCHANGE ACT" means the Securities Exchange Act of 1934, as amended.

     "FAJ" means Frontier Adjusters of America, Inc., an Arizona corporation.

     "FAJ COMMON STOCK" has the meaning set forth in SECTION 2.5(A).

     "FAJ PERMITS" has the meaning set forth in SECTION 5.9(A).

     "FAJ REPORTS" has the meaning set forth in SECTION 5.6(A).

     "FAJ SHARES" has the meaning set forth in SECTION 2.6.

     "FILINGS" has the meaning set forth in SECTION 4.4(E).

     "FINANCIAL STATEMENTS" has the meaning set forth in SECTION 4.5(A).

     "FORM 10-K" has the meaning set forth in SECTION 5.6(A).

     "GAAP" has the meaning set forth in SECTION 4.5(B).

     "GOVERNMENT  AUTHORITY"  means any government or state (or any  subdivision
thereof) of or in the United States or Canada, or any agency, authority, bureau,
commission,  department  or  similar  body or  instrumentality  thereof,  or any
governmental court or tribunal.

     "INDEMNIFIED PARTY" has the meaning set forth in SECTION 11.3.

     "INDEMNIFYING PARTY" has the meaning set forth in SECTION 11.3.

     "INDEMNITY THRESHOLD" has the meaning set forth in SECTION 11.4(A).

     "INSURANCE POLICIES" has the meaning set forth in SECTION 4.16.

     "IRS" means the Internal Revenue Service or any successor thereto.

     "JWS" means JW Software, Inc., a Missouri corporation.

     "LIABILITIES"   means,  as  to  any  Person,  all  debts,  adverse  claims,
liabilities,  direct,  indirect,  absolute or contingent of such Person, whether
accrued, vested or otherwise.

                                       4
<PAGE>
     "LIENS"  means all liens,  mortgages,  deeds of a Person,  title  retention
arrangements,  security interests, pledges, claims, charges, easements and other
encumbrances of any nature whatsoever.

     "LOSS AND EXPENSE" has the meaning set forth in SECTION 10.2(A).

     "MATERIAL  ADVERSE EFFECT" means a material adverse effect on the financial
condition,  results  of  operations  or  business  of a  Person  or  any  of its
Subsidiaries.

     "MATERIALS  OF  ENVIRONMENTAL  CONCERN"  means all  chemicals,  pollutants,
contaminants,  wastes,  toxic  substances,  petroleum or any  fraction  thereof,
petroleum  products  hazardous  substances  (as  defined in  Section  101(14) of
CERCLA, 42 U.S.C. ss. 6601(14)), or solid or hazardous wastes as now defined and
regulated under any Environmental Laws.

     "MATERIAL  TRANSACTION"  means any  transaction  between  a Person  and its
Affiliates,  that would be required to be disclosed in such Person's  reports or
proxy materials filed under the Exchange Act by Item 404 of Regulation S-K.

     "MERGER" has the meaning set forth in SECTION 2.1.

     "NETREX" means Netrex Holdings LLC, a Delaware limited liability company.

     "OTHER FILINGS" has the meaning set forth in SECTION 3.2.

     "PERSON" means any individual, corporation,  partnership, limited liability
company,  joint  venture,  trust,  unincorporated  organization,  other  form of
business or legal entity or Government Authority.

     "PERMITTED  LIENS" means: (A) statutory liens for obligations which are not
overdue, or are being contested in good faith; (B) rights of way disclosed on an
ALTA survey of any property; and (C) items listed on SCHEDULE 4.11.

     "PROPRIETARY RIGHTS" has the meaning set forth in SECTION 4.15.

     "PROXY STATEMENT" has the meaning set forth in SECTION 3.2.

     "REAL  PROPERTY" means the land owned,  leased,  or occupied by any UFAC or
any of the UFAC Subsidiaries.

     "SEC" means United States Securities and Exchange Commission.

     "SECURITIES ACT" means the Securities Act of 1933, as amended.

     "SECURITIES LAWS" has the meaning set forth in SECTION 5.6(A).

     "SUBSIDIARY"  means each entity of which a Person,  directly or through one
or more intermediary entities (i) has the right to elect a majority of the board
of directors  or other  governing  body,  (ii) owns a majority of the issued and
outstanding  common stock,  or (iii) has the right to receive 50% or more of the
economic  value of any  business  or  activity  in which such entity is engaged;
PROVIDED,  HOWEVER,  that FAJ shall not be deemed a Subsidiary of NETREX or UFAC
for any purposes hereof.

                                       5
<PAGE>
     "TAX" means any federal,  state, local, or foreign income,  gross receipts,
license, payroll,  employment,  excise, severance,  stamp, occupation,  premium,
windfall  profits,  environmental  (including  taxes  under Code  Section  54A),
customs  duties,  capital  stock,  profits,  withholding,  social  security  (or
similar),  unemployment,  disability,  real property,  personal property, sales,
use,  transfer,  registration,  value  added,  alternative  or  add-on  minimum,
estimated, or other tax of any kind whatsoever, including any interest, penalty,
or addition  thereto,  whether disputed or not. The term "Tax" also includes any
amount payable pursuant to any tax sharing agreement to which any relevant party
is liable and any amount payable pursuant to any similar contract.

     "TAX RETURN" means any return,  declaration,  report,  claim for refund, or
information  return or statement  relating to Taxes,  including  any schedule or
attachment thereto, and including any amendment thereof.

     "UFAC" means United Financial Adjusting Company, an Ohio corporation.

     "UFAC COMMON STOCK" has the meaning set forth in SECTION 2.5(A).

     "UFAC  PLANS"  means,  collectively,  each  of  UFAC's  or any of the  UFAC
Subsidiaries' benefit,  bonus, pension,  profit sharing,  deferred compensation,
incentive compensation,  stock ownership,  stock purchase, stock option, phantom
stock,   retirement,    vacation,   severance,    disability,   death   benefit,
hospitalization, medical or other employee benefit arrangements,  understandings
or  plans  (whether  under  Section  414(b),  (c),  (m) or (o)  of the  Code  or
otherwise)  applicable to any Employee or any Person affiliated with UFAC or any
of the UFAC Subsidiaries.

     "UFAC STOCK OPTIONS" has the meaning set forth in SECTION 2.5(D).

     "UFAC SUBSIDIARIES" means JWS and DBG.

     "UFAC AND  SUBSIDIARIES'  PERMITS"  has the  meaning  set forth in  SECTION
4.18(A).

     "UFAC AND  SUBSIDIARIES'  PROPERTIES"  has the meaning set forth in SECTION
4.11.

                                       6
<PAGE>
                                    ARTICLE 2

                                     MERGER

     2.1 MERGER.  On the Effective Date, UFAC shall be merged with and into FAJ,
which shall be the surviving  corporation,  pursuant to the terms hereof and the
Certificate and Articles of Merger (the  "Certificate  of Merger"),  attached as
EXHIBIT 1 hereto (the "Merger").

     2.2 EFFECT OF THE MERGER. On the Effective Date, the separate  existence of
UFAC shall  cease,  and FAJ shall  succeed to and  possess  all the  properties,
rights, privileges, powers, franchises and immunities, of a public as well as of
a private  nature,  and be subject to all the debts,  liabilities,  obligations,
restrictions,  disabilities  and duties of FAJ, all without further act or deed,
as  provided  in the  Arizona  Business  Corporation  Act and the  Ohio  General
Corporation Law.

     2.3 NAME AND DIRECTORS OF FAJ. On the Effective Date, the name of FAJ shall
be "NETREX Business Services,  Inc." and the directors and executive officers of
FAJ shall be as listed on SCHEDULE A.

     2.4  ARTICLES OF  INCORPORATION  AND BYLAWS.  On the  Effective  Date,  the
Articles of  Incorporation  of FAJ shall be amended and restated as set forth on
SCHEDULE B. The ByLaws of FAJ shall be as set forth on SCHEDULE C.

     2.5 STATUS AND CONVERSION OF SECURITIES.

     (a) CONVERSION OF UFAC COMMON STOCK INTO FAJ COMMON STOCK.  Upon the merger
becoming  effective,  the shares of Common Stock,  par value $.01 per share,  of
UFAC ("UFAC Common  Stock")  issued and  outstanding  on the Effective  Date, by
reason of the Merger and without any action on the part of the holders  thereof,
shall be converted  into a total of 16,840,000  shares of FAJ Common Stock,  par
value $.01 per share ("FAJ Common Stock"), except that any shares of UFAC Common
Stock held in the treasury of UFAC shall be cancelled  and all rights in respect
thereof shall cease to exist and no cash or securities or other  property  shall
be issued in respect thereof.

     (b) CANCELLATION OF FAJ COMMON STOCK HELD BY UFAC. All shares of FAJ Common
Stock previously held by UFAC will be cancelled as of the Effective Date.

     (c)  FRACTIONAL  SHARES.  Notwithstanding  the  foregoing,  in  lieu of the
issuance or recognition of fractional shares of FAJ Common Stock or interests or
rights  therein,  any fractional  shares that  otherwise  would be issuable as a
result of the Merger,  shall be rounded up to the next whole share of FAJ Common
Stock.

     (d)  EXCHANGE OF  CERTIFICATES.  From and after the  Effective  Date,  each
holder other than FAJ of an outstanding certificate or certificates  theretofore
representing  shares of UFAC Common Stock,  upon surrender thereof to such bank,
trust company or other person as shall be designated by FAJ ("Exchange  Agent"),
shall be entitled to receive in exchange  therefor a certificate or certificates
representing  the  number of whole  shares of FAJ  Common  Stock  into which the
shares  of  UFAC  Common  Stock  theretofore  represented  by  such  surrendered
certificate or  certificates  shall have been  converted.  Until so surrendered,
each  outstanding  certificate  theretofore  representing  shares of UFAC Common
Stock shall be deemed for all  purposes,  other than the payment of dividends or

                                       7
<PAGE>
other  distributions,  if any, in respect of FAJ Common Stock,  to represent the
number of whole  shares of FAJ Common Stock into which the shares of UFAC Common
Stock theretofore  represented  thereby shall have been converted.  No dividend,
distribution  or  interest,  if any,  payable to holders of shares of FAJ Common
Stock  shall be paid to the  holders of  certificates  theretofore  representing
shares of UFAC Common Stock; provided, however, that upon surrender and exchange
of such UFAC Stock  Certificates,  there shall be paid to the record  holders of
the stock certificate or certificates  issued in exchange therefor,  the amount,
without  interest  thereon,  of dividends or other  distributions,  if any, that
theretofore  but after the Effective  Date have been declared and become payable
with  respect to the number of whole  shares of FAJ Common  Stock into which the
shares of UFAC Common  Stock  theretofore  represented  thereby  shall have been
converted.

     (e)  OPTIONS TO PURCHASE  UFAC COMMON  STOCK.  Each  outstanding  option to
purchase UFAC Common Stock ("UFAC Stock  Options")  shall be substituted for and
become,  on the  Effective  Date, an option to purchase from FAJ 16.84 shares of
FAJ  Common  Stock for each  share of UFAC  Common  Stock  purchasable  upon the
exercise  of such  option  immediately  prior  to the  Effective  Date,  and the
exercise  price per share of FAJ  Common  Stock  shall be equal to the  exercise
price per share of UFAC Common Stock  immediately  prior to the Effective  Date,
divided by 16.84.

     2.6 FAJ TO MAKE SHARES  AVAILABLE.  By the Effective  Date,  FAJ shall make
available,  by transferring  directly to the Exchange Agent,  for the benefit of
NETREX, as the sole UFAC shareholder,  such number of shares of FAJ Common Stock
as shall be required for conversion of UFAC Common Stock in accordance with this
Agreement.

     2.7 FURTHER DOCUMENTS.  From time to time, on and after the Effective Date,
as and when  requested  by FAJ or its  successors  or assigns,  the  appropriate
officers and directors of UFAC as of the Effective Date shall, for and on behalf
and in the name of UFAC or otherwise,  execute and deliver all such deeds, bills
of sale, assignments and other instruments,  and shall take or cause to be taken
such  further or other  actions  as FAJ or its  successors  or assigns  may deem
necessary  or  desirable in order to confirm of record or otherwise to FAJ title
to  and  possession  of  all  of the  properties,  rights,  privileges,  powers,
franchises  and  immunities  of UFAC  and  otherwise  to  carry  out  fully  the
provisions and purposes of this Agreement.

     2.8  EFFECTIVE  DATE.  The Merger shall become  effective on such date (the
"Effective  Date")  as of which  all  applicable  legal  requirements  have been
fulfilled to consummate the Merger,  including the filing and  effectiveness  of
the  Certificate  of Merger  with the  applicable  authorities  in the states of
Arizona and Ohio.  The parties  shall use their best efforts to  consummate  the
Merger at the earliest practicable date following the Closing.

                                       8
<PAGE>
                                    ARTICLE 3

                      SHAREHOLDER APPROVALS; PROXY FILINGS

     3.1  SHAREHOLDER  APPROVALS.  Meetings of the  shareholders of FAJ and UFAC
shall  be held in  accordance  with  the  laws of  their  respective  states  of
incorporation,  on or before the Closing Date, in each case, among other things,
to consider and act upon the adoption of this Agreement and the Merger.

     3.2 PROXY STATEMENT. As promptly as practicable after the execution of this
Agreement, FAJ shall prepare and file with the SEC a preliminary proxy statement
by which the  shareholders  of FAJ will be asked to approve,  in accordance with
the rules of the AMEX and any  applicable  laws,  the Merger,  as well as a name
change of FAJ to Netrex Business Services, Inc. and such other amendments to the
Articles  of   Incorporation  of  FAJ  as  the  FAJ  Board  of  Directors  deems
appropriate.  The preliminary proxy statement,  as initially filed with the SEC,
as it may be  amended  and  refiled  with  the  SEC,  and the  definitive  proxy
statement filed with the SEC and mailed to the FAJ shareholders (such definitive
proxy  statement,  the  "Proxy  Statement"),  shall  be in  form  and  substance
reasonably  satisfactory  to UFAC. FAJ shall respond to any comments of the SEC,
shall mail the Proxy  Statement  to the FAJ  shareholders,  and shall  cause any
meeting of the FAJ Board of  Directors  or the FAJ  shareholders  required to be
held to  consider  the Merger and the  transactions  contemplated  hereby at the
earliest practicable time. As promptly as practicable after the date hereof, FAJ
shall  prepare and file any other filings  required  under the Exchange Act, the
Securities  Act or any  other  federal,  state or local  laws  relating  to this
Agreement and the transactions contemplated hereby, including any state takeover
laws (the "Other Filings").  FAJ will notify UFAC promptly of the receipt of any
comments from the SEC or its staff or any other governmental official and of any
request by the SEC or its staff or any other government  official for amendments
or  supplements  to the Proxy  Statement or any Other  Filing or for  additional
information and will supply UFAC with copies of all  correspondence  between FAJ
or any of its representatives,  on the one hand, and the SEC or its staff or any
other  government  official,  on the  other  hand,  with  respect  to the  Proxy
Statement or any Other Filing. FAJ shall cause the Proxy Statement and any Other
Filing to comply in all material  respects with all applicable  requirements  of
law. UFAC shall provide FAJ all information about UFAC and the UFAC Subsidiaries
required to be included or  incorporated  by reference in the Proxy Statement or
any Other Filing and shall  otherwise  cooperate  with FAJ in taking the actions
described in this Section.  Whenever any event occurs that is required to be set
forth in an amendment or supplement to the Proxy  Statement or any Other Filing,
each  party,  as  applicable,  shall  promptly  inform  the other  party of such
occurrence and cooperate in the preparation and filing with the SEC or its staff
or any other  government  officials,  or  mailing  to the FAJ  shareholders,  as
required, such amendment or supplement.

                                       9
<PAGE>
                                    ARTICLE 4

                REPRESENTATIONS AND WARRANTIES OF NETREX AND UFAC

     NETREX and UFAC represent and warrant to FAJ as follows:

     4.1 ORGANIZATION AND QUALIFICATION, SUBSIDIARIES.

     (a) Each of UFAC and the UFAC Subsidiaries is a corporation duly organized,
validly  existing  and in good  standing  under  the  laws of the  state  of its
incorporation.  Each  of UFAC  and  the  UFAC  Subsidiaries  has  all  requisite
corporate power and authority to own, operate, lease and encumber its properties
and carry on its business as now conducted.

     (b) Each of UFAC and the UFAC Subsidiaries is duly qualified to do business
and is in good standing in each  jurisdiction in which the ownership or lease of
its  properties  or the conduct of its  business  requires  such  qualification,
except  for any such  failures  to so  qualify  that  would not have a  Material
Adverse Effect with respect to UFAC or any UFAC Subsidiary.

     (c) All of the  outstanding  shares of  capital  stock of, or other  equity
interests in, each of the UFAC  Subsidiaries are owned,  directly or indirectly,
by UFAC in compliance with all applicable securities laws, free and clear of all
Liens.

     (d) The  issued  and  outstanding  shares  of each  of  UFAC  and the  UFAC
Subsidiaries  have been duly authorized and are validly  issued,  fully paid and
nonassessable  and free of preemptive  rights.  On the Effective Date, UFAC will
have good and marketable title to the UFAC Subsidiaries'  shares, free and clear
of all Liens, except for Liens created as a result of the actions of FAJ.

     (e) The  Merger  will not give any  Person  any  dissenters,  appraisal  or
similar rights or any preemptive or similar right to purchase  additional shares
of capital  stock of UFAC or any of the UFAC  Subsidiaries,  or any rights under
any shareholders' rights, "poison pill" or similar plan.

     4.2 DUE  AUTHORIZATION.  The  execution,  delivery and  performance of this
Agreement and of all of the documents  and  instruments  delivered in connection
herewith  by UFAC  and  NETREX  has  been  duly and  validly  authorized  by all
necessary  corporate  action on the part of UFAC and NETREX.  This Agreement has
been duly  executed and delivered on behalf of UFAC and NETREX.  This  Agreement
is, and the other  documents  and  instruments  required  hereby  will be,  when
executed and delivered by UFAC and NETREX,  the valid and binding  obligation of
UFAC and NETREX,  enforceable  against UFAC and NETREX in accordance  with their
respective  terms,  subject  only  to  bankruptcy,  insolvency,  reorganization,
moratorium or similar laws at the time in effect affecting the enforceability or
right of creditors generally and to general equitable principles which may limit
the right to obtain equitable remedies.

     4.3 CAPITAL STOCK.

     (a) As of the date  hereof,  there  are  2,000,000,  500 and 100  shares of
common stock  authorized  and 1,000,000,  500 and 100 issued and  outstanding of
each of UFAC,  DBG and JWS,  respectively,  and except  with  respect to the 250
shares of Serial Preferred Stock of DBG and 250 shares of Voting Preferred Stock
of DBG (none of which are issued or  outstanding),  no shares of preferred stock

                                       10
<PAGE>
are  authorized,  issued  or  outstanding.  Neither  UFAC  nor  any of the  UFAC
Subsidiaries has any outstanding securities or bonds, debentures, notes or other
obligations,  the  holders  of  which  have  the  right  to vote  (or  that  are
convertible  into or  exercisable  for  securities the holders of which have the
right to vote) with respect to the transactions  contemplated hereby. All issued
and  outstanding  shares  of UFAC  and the  UFAC  Subsidiaries  were  issued  in
compliance with all applicable state and federal  securities laws. Except as set
forth on  SCHEDULE  4.3(A),  there are no  existing  options,  warrants,  calls,
subscriptions,   convertible   securities,   or  other  rights,   agreements  or
commitments that obligate UFAC or any UFAC Subsidiary to issue, transfer or sell
any  shares  of  capital  stock or other  equity  interests  in UFAC or any UFAC
Subsidiary.

     (b)  Neither  UFAC nor any of the UFAC  Subsidiaries  has issued or granted
securities  convertible  into or exchangeable  for interests in UFAC or any UFAC
Subsidiary,  and, except as set forth on SCHEDULE  4.3(A),  neither UFAC nor any
UFAC  Subsidiary is a party to any  outstanding  commitment of any kind relating
to, or any  presently  effective  agreement  or  understanding  with respect to,
interests in UFAC or any UFAC Subsidiary, whether issued or unissued.

     (c)  Neither  UFAC  nor  any of the  UFAC  Subsidiaries  owns  directly  or
indirectly any material  interest or investment  (whether equity or debt) in any
corporation,  partnership,  joint business venture,  trust or other legal entity
(other than the list set forth on SCHEDULE 4.3(C), which is a list of all of the
investments of UFAC and the UFAC Subsidiaries).

     4.4 NO CONFLICTS; NO DEFAULTS;  REQUIRED FILINGS AND CONSENTS.  Neither the
execution and delivery by UFAC or NETREX of this Agreement, nor the consummation
by UFAC or NETREX of the transactions contemplated hereby in accordance with the
terms hereof, will:

     (a)  conflict  with  or  result  in a  breach  of  any  provisions  of  the
organizational documents of NETREX, UFAC or any of the UFAC Subsidiaries;

     (b) result in a breach or violation of, a default under,  or the triggering
of any payment or other  obligation  pursuant to, or accelerate  vesting or have
any other  consequence  under,  any stock  option  plan,  option plan or similar
compensation  plan of NETREX,  UFAC or any of the UFAC Subsidiaries or any grant
or award made under any of the foregoing;

     (c) violate or conflict  with any  statute,  regulation,  judgment,  order,
writ,  decree or  injunction  applicable  to NETREX,  UFAC or to any of the UFAC
Subsidiaries;

     (d) violate or conflict  with or result in a breach of any provision of, or
constitute  a default (or any event that,  with notice or lapse of time or both,
would constitute a default) under, or result in the termination or in a right of
termination or cancellation  of, or accelerate the  performance  required by, or
result in the creation of any Lien upon any of the properties of NETREX, UFAC or
any of the UFAC Subsidiaries  under, or result in being declared void,  voidable
or without further binding effect, any of the terms, conditions or provisions of
any note, bond, mortgage,  indenture,  deed or any franchise,  license,  permit,
lease,  contract,  agreement or other  instrument,  commitment  or obligation to
which NETREX,  UFAC or any UFAC Subsidiary is a party, or by which NETREX,  UFAC
or any UFAC Subsidiary or any of their properties is bound or affected; or

     (e) require any  consent,  approval or  authorization  of, or  declaration,
filing or registration with, any Government  Authority or private  organization,
other than any filings  required under the Securities  Act, the Exchange Act, or
state  securities laws ("Blue Sky Laws")  (collectively,  the "Filings")  except

                                       11
<PAGE>
with respect to clauses (b),  (c), (d) and (e) above as would not  reasonably be
expected to result in a Material Adverse Effect with respect to NETREX,  UFAC or
any UFAC Subsidiary.

     4.5 FINANCIAL STATEMENTS AND ABSENCE OF UNDISCLOSED LIABILITIES.

     (a) UFAC has delivered to FAJ audited  financial  statements for UFAC, JWS,
and DBG (the  "Financial  Statements")  for the two calendar  years prior to the
date of this Agreement or for the period of its  incorporation if such period is
shorter, which are attached as SCHEDULE 4.5.

     (b) The consolidated balance sheet of UFAC (including the related notes and
schedules), included in the Financial Statements , have been prepared to reflect
the  financial  position  and results of  operations  of UFAC,  JWS and DBG on a
carve-out basis and not to reflect UFAC and all majority-owned subsidiaries on a
consolidated  basis.   Accordingly,   FAJ  and  Progressive  Vehicle  Inspection
Services,  Inc. have been excluded. Such statements fairly present the financial
position of each of UFAC and its subsidiaries  (JWS and DBG) as of its date, and
the  consolidated  statement of operations,  shareholders'  equity (deficit) and
cash flows included in the Financial Statements (including any related notes and
schedules)  fairly present the results of operations,  retained earnings or cash
flows,  as the case may be, of UFAC and its  subsidiaries  (JWS and DBG) for the
periods covered thereby, in each case in accordance with United States generally
accepted accounting principles ("GAAP"), consistently applied during the periods
involved,  except as may be noted therein or that would not,  individually or in
the  aggregate,  reasonably be expected to result in a Material  Adverse  Effect
with  respect  to UFAC or any UFAC  Subsidiary.  All  such  balance  sheets  and
statements  are free of  errors,  omissions  and  misstatements  except for such
errors,  omissions  and  misstatements  that would not,  individually  or in the
aggregate,  have, or reasonably be expected to have, a Material  Adverse  Effect
with respect to UFAC or any UFAC Subsidiary.  None of the receivables of each of
UFAC and the UFAC  Subsidiaries are materially  overstated,  and no payables and
other  liabilities  of UFAC  and each of the UFAC  Subsidiaries  are  materially
understated, on any such balance sheet or statement.

     (c) Except as and to the extent set forth in the Financial Statements or in
any Schedule hereto,  to NETREX's  knowledge,  none of UFAC, JWS, or DBG has any
material  Liabilities,   nor  do  there  exist  any  circumstances  that  would,
individually or in the aggregate, reasonably be expected to result in a Material
Adverse Effect with respect to UFAC or any UFAC Subsidiary.

     (d) Except as and to the extent set forth in SCHEDULE 4.5(D) hereto,  there
are no  intercompany  transactions  that would be  eliminated  in  consolidation
should a  consolidated  financial  statement,  consolidating  UFAC  and FAJ,  be
prepared for each of the two calendar years prior to the date of this Agreement,
the date hereof, or the Closing Date.

     4.6 LITIGATION; COMPLIANCE WITH LAW.

     (a) SCHEDULE 4.6 sets forth a list and a brief  description  of all pending
Actions  against  UFAC and any of the UFAC  Subsidiaries  or the UFAC  Shares of
which NETREX,  UFAC or any of the UFAC  Subsidiaries  have notice,  in which the
amount of damages  prayed for in any complaint or pleading  exceeds  $150,000 or
that is reasonably likely to result in damages of $150,000 or more.

     (b) Except as set forth on SCHEDULE 4.6,  there are no Actions  pending or,
to the  knowledge  of  NETREX  threatened,  against  UFAC  or  any  of the  UFAC

                                       12
<PAGE>
Subsidiaries,  or any property (including  proprietary rights) of UFAC or any of
the UFAC  Subsidiaries  in any court or other forum or before any  arbitrator of
any kind or before or by any Governmental Authority of which NETREX, UFAC or any
of the UFAC  Subsidiaries have notice, in which the amount of damages prayed for
in any complaint or pleading  exceeds  $150,000 or that is reasonably  likely to
result in damages of $150,000 or more.

     (c)  To the  knowledge  of  NETREX,  neither  UFAC  nor  any  of  the  UFAC
Subsidiaries  is in violation of any statute,  rule,  regulation,  order,  writ,
decree or injunction of any Government Authority or any body having jurisdiction
over them or any of their  respective  properties.  SCHEDULE  4.6 sets forth all
such  violations  known to  NETREX,  UFAC or the UFAC  Subsidiaries  except  for
violations that would not, individually or in the aggregate, have, or reasonably
be expected to have, a Material Adverse Effect.

     4.7 ABSENCE OF CERTAIN  CHANGES OR EVENTS.  Except as disclosed in SCHEDULE
4.7 or in any other Schedule  hereto,  since December 31, 1999, UFAC and each of
the UFAC  Subsidiaries has conducted its business only in the ordinary course of
business, and there has not been (a) any change,  circumstance or event that had
or that could  reasonably be expected to have a Material  Adverse  Effect or (b)
any  change  in any  accounting  principles,  practices  or  methods,  except as
required by changes in GAAP.

     4.8 TAX MATTERS.

     (a) UFAC  and  each of the UFAC  Subsidiaries  has  timely  filed  with the
appropriate  taxing  authority all Tax Returns required to be filed by it or has
timely  requested  extensions  and any such request has been granted and has not
expired.  Each such Tax Return is complete and accurate in all material respects
and all information shown thereon is correct in all material respects. All Taxes
required  to have  been paid by UFAC or any of the UFAC  Subsidiaries  have been
paid when due,  except for Taxes  contested in good faith and for which adequate
reserves  as  required  by GAAP have been taken and which are listed on SCHEDULE
4.8.  UFAC  and  each of the  UFAC  Subsidiaries  have  properly  accrued  their
liability for all Taxes for periods  subsequent  to the periods  covered by such
Tax Returns as required by GAAP.  Neither UFAC nor any of the UFAC  Subsidiaries
has executed or filed with the IRS or any other taxing  authority  any agreement
now in effect  extending  the period for  assessment  or  collection of any Tax.
Except  as set  forth  on  SCHEDULE  4.8,  neither  UFAC  nor  any  of the  UFAC
Subsidiaries  is a party to any  pending  action  or  proceeding  by any  taxing
authority for  assessment or collection of any Tax, and no claim for  assessment
or collection of any Tax has been  asserted  against any of them.  Except as set
forth on SCHEDULE 4.8, no claim has been made by any authority in a jurisdiction
where UFAC or any of the UFAC  Subsidiaries does not file Tax Returns that it is
or may be subject to taxation or  reporting  in that  jurisdiction.  There is no
dispute or claim concerning any information,  reporting or tax liability of UFAC
or any of the UFAC  Subsidiaries,  (i) claimed or raised by any taxing authority
in writing or (ii) as to which NETREX,  UFAC or any of the UFAC Subsidiaries has
knowledge. Except as set forth on SCHEDULE 4.8, neither UFAC nor any of the UFAC
Subsidiaries has had its tax returns audited by any Government  Authority within
the last four years.

     (b) No amount or other  entitlement that could be received (whether in cash
or property or the vesting of property)  as a result of any of the  transactions
contemplated  hereby by any Employee of UFAC or any of the UFAC  Subsidiaries or
of any of their  Affiliates who is a "disqualified  individual" (as such term is
defined in proposed Treasury  Regulation Section 1.280G-1) under any employment,

                                       13
<PAGE>
severance or  termination  agreement,  other  compensation  arrangement  or plan
currently in effect would be characterized as an "excess parachute  payment" (as
such term is defined in Section 280G(b)(2) of the Code).

     4.9 COMPLIANCE WITH AGREEMENTS.

     (a) Neither UFAC nor any of the UFAC Subsidiaries is in default under or in
violation of any provision of its articles of incorporation or organization,  or
bylaws or operating agreement or any similar organizational document.

     (b) UFAC and each of the UFAC  Subsidiaries has filed all material reports,
registrations,  documents  and  statements,  together  with any  amendments  and
supporting materials required with respect thereto, that it was required to file
with  any  Government  Authority  and all  other  material  reports,  documents,
materials  and  statements  required to be filed by it, and has paid all fees or
assessments  due and payable in  connection  therewith.  There is no  unresolved
violation  asserted by any Government  Authority against UFAC or any of the UFAC
Subsidiaries of which NETREX,  UFAC or any of the UFAC Subsidiaries has received
notice.

     (c) Neither UFAC nor any of the UFAC  Subsidiaries  is in default,  and, to
NETREX's knowledge, no event has occurred that, with the giving of notice or the
lapse of time or both, would constitute a default, under any Commitment to which
UFAC or any of the UFAC Subsidiaries are bound,  whether as a party or otherwise
or in respect of any payment  obligations  thereunder  except for defaults  that
would not, individually or in the aggregate,  have, or reasonably be expected to
have, a Material  Adverse  Effect with  respect to UFAC or any UFAC  Subsidiary.
Except  as set  forth  in  SCHEDULE  4.9(C),  neither  UFAC  nor any of the UFAC
Subsidiaries  is a party to any joint  venture  or  partnership  agreements.  To
NETREX's  knowledge,  there is no  condition  with  respect  to UFAC or the UFAC
Subsidiaries  that,  individually  or in  the  aggregate,  could  reasonably  be
expected to result in a Material Adverse Effect with respect to UFAC or any UFAC
Subsidiary.

     (d) SCHEDULE 4.9(D) sets forth a complete and accurate list of all material
agreements  of UFAC and  each of the UFAC  Subsidiaries  in  effect  on the date
hereof.  Each agreement or policy listed on SCHEDULE 4.9(D) is in full force and
effect,  and UFAC and each of the UFAC Subsidiaries and, to NETREX's  knowledge,
the other parties  thereto,  are in compliance with such agreements or policies.
Solely for purposes of this Section,  material  agreements shall mean agreements
that  involve  an  expense  to UFAC or any of the UFAC  Subsidiaries  or  annual
revenue over $500,000.

     4.10 FINANCIAL RECORDS; ARTICLES AND BYLAWS, CORPORATE RECORDS.

     (a) The books of account and other  financial  records of UFAC and the UFAC
Subsidiaries  are true and  complete  in all  material  respects,  and have been
maintained in accordance with GAAP.

     (b) NETREX has delivered or made available to FAJ true and complete  copies
of the  Articles  and the Bylaws of UFAC and each of the UFAC  Subsidiaries,  as
amended to date, and the Articles of Organization,  organizational documents and
joint  venture  agreements  of UFAC and each of the UFAC  Subsidiaries,  and all
amendments thereto.

     (c) The corporate minute books and other records of proceedings of UFAC and
the UFAC  Subsidiaries  contain accurate records of all meetings and consents of
the equity holders,  directors and other governing bodies thereof and accurately

                                       14
<PAGE>
reflect in all material respects all other corporate action of the directors and
shareholders  and any  committees of the board of directors of UFAC and the UFAC
Subsidiaries.

     4.11 TITLE TO ASSETS;  LIENS.  UFAC and each UFAC  Subsidiary  has good and
marketable  title  (insurable and  indefeasible  fee simple title in the case of
owned Real  Property),  to all of the respective  property,  equipment and other
assets owned by it (the "UFAC and Subsidiaries' Properties"), and, except as set
forth on SCHEDULE 4.11, such assets are free and clear of any and all mortgages,
liens, security interests,  charges, encumbrances or title defects of any nature
whatsoever other than Permitted Liens and liens that would not,  individually or
in the  aggregate,  materially  impair  the use of such  UFAC and  Subsidiaries'
Properties.  SCHEDULE  4.11 contains a complete and accurate list of each parcel
of Real Property  owned,  leased or used by UFAC and any UFAC  Subsidiary in the
conduct of its  business.  There are no  pending  or, to the best  knowledge  of
NETREX, threatened zoning, condemnation or eminent domain proceedings, building,
utility  or  other  moratoria,  or  injunctions  or  court  orders  which  would
materially  adversely  affect such Real  Property.  To knowledge of NETREX,  the
current use of the owned Real Property is permissible and in material compliance
with all applicable  zoning  ordinances and other  regulations of any Government
Authority.

     4.12 ENVIRONMENTAL MATTERS.

     (a) UFAC and each of the UFAC Subsidiaries' ownership, operation and use of
its  respective  property  have  been and  currently  are in  compliance  in all
material respects with all applicable Environmental Laws.

     (b) No Environmental Claim with respect to the operations or the businesses
of the UFAC or the UFAC Subsidiaries,  or with respect to any Real Property, has
been asserted or, to NETREX's knowledge, threatened, and, to NETREX's knowledge,
no circumstances  exist with respect to UFAC or any of the UFAC  Subsidiaries or
any  Real  Property  that  would   reasonably  be  expected  to  result  in  any
Environmental Claim being asserted, in any such case, against (i) UFAC or any of
the UFAC Subsidiaries,  or (ii) any Person whose liability for any Environmental
Claims UFAC or any of the UFAC  Subsidiaries has or may have retained or assumed
either contractually or by operation of law.

     (c) (i) Neither UFAC nor any of the UFAC Subsidiaries has been notified, or
has  reason  to  anticipate  being  notified,  of  potential  responsibility  in
connection  with any site that has been  placed on, or proposed to be placed on,
the National Priorities List or its state or foreign equivalent pursuant CERCLA,
or analogous state or foreign laws, (ii) no Materials of  Environmental  Concern
are present on, in or under any Real  Property,  (iii) neither UFAC nor any UFAC
Subsidiary nor, to the knowledge of NETREX,  any tenant of any Real Property has
released or arranged for the release of any Materials of  Environmental  Concern
at or on any Real Property,  (iv) no underground storage tanks, surface disposal
areas,  pits, ponds,  lagoons or open trenches are present at any Real Property,
(v) no  transformers,  capacitors or other equipment  containing fluid with more
than 50 parts per million polychlorinated  biphenyls are present at, on or under
any  Real  Property,  except  for any  such  transformers,  capacitors  or other
equipment  owned by any  utility  company,  and (vi) to NETREX's  knowledge,  no
employee, agent, contractor,  subcontractor or tenant of UFAC or any of the UFAC
Subsidiaries  is now or has in the past been  exposed  to  friable  asbestos  or
asbestos-containing  material at any Real  Property  whether  now or  previously
owned or occupied by UFAC or any of the UFAC Subsidiaries.

                                       15
<PAGE>
     4.13 EMPLOYEES AND BENEFIT PLANS.

     (a)  SCHEDULE  4.13(A)  sets  forth a  complete  and  accurate  list of all
employment  agreements with Employees of UFAC and each of the UFAC Subsidiaries.
Except for the Employees who are parties to such employment  agreements,  all of
the  Employees  of UFAC and the UFAC  Subsidiaries  are  employed  in an at-will
status  (except for  restrictions  or  limitations on the at-will status of such
employees imposed by general principles of law or equity).

     (b) SCHEDULE 4.13(B) sets forth a complete and accurate list of each of the
UFAC  Plans.  Since  April 1, 2000,  there has been no  adoption,  modification,
amendment  or  alteration  of  any  UFAC  Plan  by  UFAC  or  any  of  the  UFAC
Subsidiaries.  All UFAC  Plans,  including  any such plan  that is an  "employee
benefit  plan" as defined in Section 3(3) of ERISA,  are in  compliance,  in all
material respects,  with all applicable requirements of law, including ERISA and
the Code, and neither UFAC nor any of the UFAC  Subsidiaries has any liabilities
or obligations  with respect to any UFAC Plan,  whether  accrued,  contingent or
otherwise.

     4.14 LABOR  MATTERS.  Except as  disclosed in SCHEDULE  4.14,  there are no
pending or, to the  knowledge of NETREX,  threatened  Actions or work  stoppages
relating to any Employee of UFAC or any UFAC Subsidiary. Neither UFAC nor any of
the UFAC  Subsidiaries  is a party to any collective  bargaining  agreement with
respect to Employees,  and, to the knowledge of NETREX,  there are no activities
of any labor union seeking to represent or organize the employees of UFAC or any
of the UFAC  Subsidiaries.  No unfair labor  practice or labor  arbitration,  or
race, sex, age, disability or other discrimination  complaint is pending, nor is
any such complaint,  to the knowledge of NETREX,  threatened against UFAC or any
of the UFAC  Subsidiaries  before the  National  Labor  Relations  Board,  Equal
Employment Opportunity Commission, Department of Labor or any other Governmental
Authority,  and no grievance is pending, nor is any grievance,  to the knowledge
of NETREX,  threatened  against UFAC or any of the UFAC  Subsidiaries.  UFAC and
each of the UFAC Subsidiaries is in compliance in all material respects with all
applicable  federal,  state and local laws  relating  to  employment,  including
without limitation, the provisions thereof relating to wages, non-discriminatory
hiring and employment practices,  collective  bargaining,  and payment of Social
Security and Unemployment  Compensation taxes or similar taxes, and neither UFAC
nor any of the UFAC  Subsidiaries  is liable for any arrears of wages or subject
to any  liabilities or penalties for failure to comply with any of the foregoing
laws.

     4.15  PROPRIETARY  RIGHTS.  Attached as SCHEDULE  4.15 is a list of (a) all
trademark, service mark or trade name registrations and all pending applications
for any such  registration;  (b) all patent and copyright  registrations and all
pending applications therefor;  (c) all other trademarks,  service marks, domain
names,  or trade names,  whether or not  registered;  and (d) all licenses  with
respect  thereto as well as rights or  licenses  to use any  proprietary  rights
(including  software  licenses) of any other entities (the items in clauses (a),
(b), (c) and (d) collectively, the "Proprietary Rights"), that are owned or used
by UFAC or any of the UFAC Subsidiaries.  To the knowledge of NETREX, the use of
any of the Proprietary  Rights by UFAC or any of the UFAC  Subsidiaries  has not
infringed,  is not infringing upon, and is not otherwise violating the rights of
any  Person or other  entity in or to such  Proprietary  Rights or the  asserted
Proprietary  Rights of others.  No notices have been  received by UFAC or any of
the UFAC Subsidiaries  that the use of the Proprietary  Rights by UFAC or any of
the UFAC Subsidiaries infringes upon or otherwise materially violates any rights
of a person or other entity in or to such Proprietary  Rights or the proprietary
rights of  others.  To the  knowledge  of NETREX,  no person or other  entity is
infringing  on the  Proprietary  Rights  owned  by  UFAC  or  any  of  the  UFAC
Subsidiaries.  The Proprietary Rights include all Proprietary Rights used in, or
necessary  to,  the  conduct  of the  business  of UFAC  and  each  of the  UFAC
Subsidiaries.

                                       16
<PAGE>
     4.16 INSURANCE.  UFAC and each of the UFAC Subsidiaries maintains insurance
policies covering the assets, business,  equipment,  properties,  operations and
Employees of it (collectively, the "Insurance Policies") each of which Insurance
Policies are of a type and in amounts  customarily carried by Persons similar in
size to UFAC or the UFAC Subsidiaries  conducting businesses similar to those of
UFAC or the UFAC Subsidiaries.  SCHEDULE 4.16 sets forth a list of all insurance
coverage or policies currently maintained by UFAC and the UFAC Subsidiaries. All
such coverage or policies shall be maintained in full force and effect until the
Closing.  There is no  material  claim  by UFAC or any of the UFAC  Subsidiaries
pending  under  any of the  Insurance  Policies  as to which  coverage  has been
questioned, denied or disputed by the underwriters of such policies.

     4.17 INTENTIONALLY OMITTED.

     4.18 GOVERNMENT APPROVALS; COMPLIANCE WITH LAWS AND ORDERS.

     (a)  UFAC  and  each  of  the  UFAC  Subsidiaries  has  obtained  from  the
appropriate  Government Authority that is charged with regulating or supervising
any  business  conducted  by UFAC or any of the UFAC  Subsidiaries  all material
permits, variances, exemptions, orders, approvals, certificates of authority and
licenses  necessary for the conduct of its business and operations as and to the
extent currently  conducted (the "UFAC and Subsidiaries'  Permits"),  which UFAC
and  Subsidiaries'  Permits are valid and remain in full force and effect.  UFAC
and the UFAC  Subsidiaries  are in compliance in all material  respects with the
terms of all such UFAC and Subsidiaries' Permits.

     (b) Neither UFAC nor any of the UFAC  Subsidiaries  has received  notice of
or,  to the  knowledge  of  NETREX,  is  subject  to any  Action,  order  or any
complaint,  proceeding or  investigation  of any  Government  Authority  that is
charged with regulating or supervising any business  conducted by UFAC or any of
the UFAC Subsidiaries, that is pending or threatened, that affects or that could
affect the  effectiveness  or validity of any UFAC and  Subsidiaries'  Permit or
that could  impair the  renewal  thereof or that is likely to result in any such
Action,  agreement,  consent  decree or order or in any fine,  penalty  or other
liability in excess of $20,000 or the  forfeiture of a certificate  of authority
of UFAC or any of the UFAC Subsidiaries. As of the date hereof, neither UFAC nor
any of the UFAC  Subsidiaries  is a party or subject to any  Action,  agreement,
consent decree or order,  or other  understanding  or  arrangement  with, or any
directive  of, any  Government  Authority  that is charged  with  regulating  or
supervising any business  conducted by UFAC or any of the UFAC Subsidiaries that
imposes any material  restrictions  on or otherwise  affects in any material way
the  conduct  of the  business  of  UFAC  or any of the  UFAC  Subsidiaries,  as
currently conducted.

     4.19  TAKEOVER   STATUTES.   No  "fair  price,"   "moratorium,"   "business
combination,"  "control share  acquisition"  or other  anti-takeover  statute or
similar  statute  or  regulation  enacted  by the state of Ohio  applies  to the
transactions  contemplated  by this  Agreement.  All actions  have been taken to
ensure  that no  statute  or  regulation  of the  state of Ohio,  including  any
"business   combination  act,"  limits  UFAC's  ability  to  engage  in  further
transactions with FAJ.

     4.20  BROKERS AND FINDERS.  No agent,  broker,  investment  banker or other
Person,  including any of the foregoing that is an Affiliate of NETREX,  UFAC or
any of the UFAC Subsidiaries, is or will be entitled to any broker's or finder's
fee or any other commission or similar fee agreed to or arranged by NETREX, UFAC
or any of the UFAC  Subsidiaries in connection with this Agreement or any of the
transactions contemplated hereby.

                                       17
<PAGE>
     4.21 KNOWLEDGE DEFINED.  As used herein, the phrase "to NETREX's knowledge"
(or words of  similar  import)  means the  actual  knowledge,  after  reasonable
inquiry,  of any of the chief executive  officers,  chief financial  officers or
directors of each of NETREX, UFAC and the UFAC Subsidiaries.

     4.22 PRIVATE PLACEMENT.

     (a) NETREX acknowledges that, in issuing its securities  hereunder,  FAJ is
relying on exemptions from the  registration  requirements of the Securities Act
and on applicable state statutes and regulations with respect to the exchange of
FAJ Shares contemplated hereby.  NETREX hereby affirms that it is an "accredited
investor" as defined in Regulation D promulgated by the SEC under the Securities
Act.

     (b) NETREX (together with its Affiliates) (i) can bear the economic risk of
the acquisition of the FAJ Shares, and (ii) has such knowledge and experience in
business and  financial  matters as to be capable of  evaluating  the merits and
risks of the transaction.

     (c) NETREX warrants that any financial information relating to UFAC, or the
UFAC Subsidiaries  that is provided herewith by UFAC, or the UFAC  Subsidiaries,
or is subsequently  submitted by UFAC or the UFAC Subsidiaries at the request of
FAJ, does or will fairly and accurately reflect the financial  condition of such
entity as of the date thereof  with respect to which NETREX does not  anticipate
any material adverse change.

     (d) NETREX has been provided the  opportunity to ask questions with respect
to the business,  operations  and financial  condition of FAJ, and the terms and
conditions of the plan of reorganization and the issuance of the FAJ Shares.

     (e) NETREX  understands  that the FAJ Shares have not been registered under
the  Securities  Act,  or the  securities  laws of any state and are  subject to
certain restrictions on transfer.

     (f)  NETREX  acknowledges  that the FAJ  Shares  being  acquired  are being
acquired  for  NETREX's  own account  without a view to public  distribution  or
resale and that NETREX has no contract,  undertaking,  agreement, or arrangement
to sell or  otherwise  transfer  or  dispose  of the FAJ  Shares or any  portion
thereof to any other person or entity.

     (g) NETREX agrees that it will not sell or otherwise transfer or dispose of
the FAJ Shares,  or any portion  thereof,  unless such FAJ Shares are registered
under the  Securities  Act and any applicable  state  securities  laws or NETREX
obtains an opinion of reputable  securities  counsel that such FAJ Shares may be
sold in reliance on an exemption from such registration requirements.

     (h) NETREX  understands  that no federal or state agency including the SEC,
the Arizona Corporation  Commission or the securities  commission or authorities
of any other state has approved or  disapproved  the FAJ Shares,  passed upon or
endorsed  the merits of the Merger or the  adequacy of the  disclosure  given in
connection  with the offering,  or made any finding or  determination  as to the
fairness of the FAJ Shares for investment.

     4.23 NO CONFLICTING INFORMATION.  UFAC acknowledges that it owns a majority
of the issued and outstanding  capital stock of FAJ. In addition,  pursuant to a

                                       18
<PAGE>
Services Agreement between FAJ and UFAC, UFAC manages certain day-to-day matters
for FAJ. Accordingly, UFAC has, and has access to, certain information regarding
the business, operations and financial condition of FAJ.

     4.24  PROXY  STATEMENT.  None  of the  information  in  this  Agreement  or
otherwise  supplied  or to be  supplied  by  NETREX,  UFAC,  or any of the  UFAC
Subsidiaries,  including information for inclusion or incorporation by reference
in the  Proxy  Statement,  as of  the  date  hereof  and  as of  the  date  such
information  was  provided to FAJ for  inclusion  in the Proxy  Statement  to be
mailed to the FAJ's shareholders,  contains or will contain any untrue statement
of a material  fact or omit to state any  material  fact  required  to be stated
herein or therein or  necessary  to make the  statements  herein or therein,  in
light of the circumstances under which they are made, not misleading.  UFAC will
advise FAJ in writing of any material  changes in any such information or if any
such  information  contains any untrue  statements of material facts or omits to
state any material facts required to be stated herein or therein or necessary to
make the statements herein or therein, in light of the circumstances under which
they are made, not misleading.

                                    ARTICLE 5

                      REPRESENTATIONS AND WARRANTIES OF FAJ

     FAJ hereby represents and warrants to NETREX and UFAC as follows:

     5.1 ORGANIZATION. FAJ is a corporation duly incorporated,  validly existing
and in good  standing  under  the  laws of the  State  of  Arizona.  FAJ has all
requisite corporate power and authority to own, operate,  lease and encumber its
properties  and carry on its business as now  conducted,  and to enter into this
Agreement and to perform its obligations hereunder.

     5.2 DUE  AUTHORIZATION.  The  execution,  delivery and  performance of this
Agreement and of all of the documents  and  instruments  delivered in connection
herewith by FAJ has been duly and validly authorized by all necessary  corporate
action on the part of FAJ.  This  Agreement has been duly executed and delivered
on behalf of FAJ.  This  Agreement is, and the other  documents and  instruments
required  hereby will be, when  executed  and  delivered  by FAJ,  the valid and
binding  obligations of FAJ,  enforceable  against FAJ in accordance  with their
respective  terms,  subject  only  to  bankruptcy,  insolvency,  reorganization,
moratorium or similar laws at the time in effect affecting the enforceability or
right of creditors generally and to general equitable principles which may limit
the right to obtain equitable remedies.

     5.3  CONFLICTING  AGREEMENTS AND OTHER  MATTERS.  Neither the execution and
delivery  by  FAJ  of  this  Agreement  nor  the  consummation  by  FAJ  of  the
transactions  contemplated  hereby  in  accordance  with the terms  hereof  will
conflict with or result in a breach of any of the  provisions of the Articles of
Incorporation  or By-Laws of FAJ or result in a breach of the terms,  conditions
or provisions of,  constitute a default (or any event that, with notice or lapse
of time or both, would constitute a default),  under,  result in the creation of
any Lien upon any of the properties or assets of FAJ pursuant to, or require any
consent,  approval  or other  action  by or any  notice  to or  filing  with any
Government  Authority  pursuant to, the  organizational  documents of FAJ or any
agreement, instrument, order, judgment, decree, statute, law, rule or regulation
by which FAJ is bound,  except for any filings required by Sections 13(d) and 16
of the Exchange Act.

                                       19
<PAGE>
     5.4 APPROVAL; STOCK.

     (a) The  Board  of  Directors  of FAJ  and a  committee  of  "disinterested
directors" (as defined in Chapter 23, Section 10-2741(d) of the Arizona Business
Corporation  Act)  have  approved  the  Merger,  and  this  Agreement,  and  the
transactions  contemplated  hereby and have  determined  to  recommend  that the
shareholders of FAJ vote in favor of and approve this Agreement and the Merger.

     (b) The FAJ Shares to be issued  pursuant to this  Agreement have been duly
authorized,  and upon issuance on the terms set forth in this  Agreement will be
duly and validly issued, fully paid and nonassessable. On the Effective Date and
subject to the restrictions  described herein, FAJ will deliver to UFAC good and
marketable  title to the FAJ  Shares,  free and clear of all Liens  (other  than
Liens created as a result of actions of UFAC).

     (c) The issuance of the FAJ Common Stock  pursuant to this  Agreement  will
not  give  any  shareholder  of  FAJ  the  right  to  demand  payment  for  that
shareholder's  shares under the laws of the State of Arizona;  any  appraisal or
similar  rights  under  the laws of the State of  Arizona;  any  dissenters'  or
similar rights under the laws of the State of Arizona; any preemptive or similar
right to purchase  additional shares of FAJ's capital stock; or any rights under
any shareholders' rights, "poison pill" or similar plan adopted by the FAJ Board
of  Directors  or the  FAJ  shareholders  or  contained  in  FAJ's  Articles  of
Incorporation or other organizational documents.

     5.5 CAPITALIZATION. FAJ is authorized to issue 100,000,000 shares of common
stock,  $.01 par value per  share,  of which  8,957,660  shares  are  issued and
outstanding.  Other than  pursuant to its 1996 Stock  Option  Plan,  FAJ has not
entered  into  any  agreement  or  commitment  to  issue,  deliver  or sell  any
additional shares of its capital stock of any class, or any securities or rights
which  are  convertible  into,  exchangeable  for,  or  evidencing  the right to
subscribe for any shares of its capital stock, or any rights, warrants, options,
calls,  commitments or any other agreements to purchase or acquire any shares of
its capital stock or any  securities or rights  convertible  into,  exchangeable
for, or evidencing  the right to subscribe for, any shares of its capital stock.
FAJ has not agreed to split, combine, subdivide,  reclassify, redeem, repurchase
or otherwise  acquire or take  similar  action with respect to any shares of its
capital stock. FAJ has not declared, set aside for payment or paid any dividend,
or make any other  distribution in respect of any shares of its capital stock or
other  outstanding  securities  or made any  payments to  shareholders  in their
capacity  as such,  other  than in a manner  and  amount  consistent  with prior
business practices.

     5.6 SEC MATTERS AND ABSENCE OF UNDISCLOSED LIABILITIES

     (a) FAJ has  delivered or made  available to UFAC,  FAJ's Annual  Report on
Form 10-K for the fiscal  year ended June 30, 1999 filed by FAJ with the SEC and
all  exhibits,  amendments  and  supplements  thereto,  including  all documents
incorporated  by reference  therein  (collectively,  the "Form 10-K"),  and each
registration statement, report, proxy statement or information statement and all
exhibits thereto prepared by or relating to FAJ for the three years prior to the
date of this Agreement,  each in the form (including exhibits and any amendments
thereto) filed with the SEC  (collectively  the "FAJ Reports").  The FAJ Reports
were filed with the SEC in a timely manner and constitute all forms, reports and
documents  required to be filed by FAJ under the Securities Act and the Exchange
Act and the  rules  and  regulations  promulgated  thereunder  (the  "Securities
Laws"). As of their respective  dates, the FAJ Reports:  (i) complied as to form
in all material  respects with the  applicable  requirements  of the  Securities
Laws;  and (ii) did not contain any untrue  statement of a material fact or omit
to state a material fact required to be stated  therein or necessary to make the
statements made therein, in the light of the circumstances under which they were
made,  not  misleading.  There has been no violation  asserted by any Government

                                       20
<PAGE>
Authority with respect to any of the FAJ Reports that has not been resolved and,
to  FAJ's  knowledge,  there  have  been no  written  threatened  assertions  of
violations.

     (b) Each of the balance sheets  (including the related notes and schedules)
included in or  incorporated  by reference  into the Form 10-K and each Exchange
Act report filed  between the date such annual report was filed with the SEC and
the Closing  Date (the Form 10-K and such  reports  collectively,  the  "Current
Reports")  fairly  present the  consolidated  financial  position of FAJ and its
Subsidiaries  as  of  its  date  and  each  of  the  statements  of  operations,
shareholders'  equity  (deficit) and cash flows included in or  incorporated  by
reference into the Current  Reports  (including any related notes and schedules)
fairly present the consolidated results of operations, retained earnings or cash
flows,  as the case may be, of FAJ and its  Subsidiaries  for the period covered
thereby,  in each case in accordance with GAAP and in accordance with Regulation
S-X  promulgated by the SEC,  except as may be noted therein and except,  in the
case of the unaudited  statements,  for normal  recurring  year-end  adjustments
which would not,  individually  or in the  aggregate,  reasonably be expected to
result in a Material Adverse Effect.  All such balance sheets and statements are
free of errors,  omissions and misstatements,  except for such errors, omissions
and  misstatements  that would not,  individually or in the aggregate,  have or,
reasonably  be  expected  to  have,  a  Material  Adverse  Effect.  None  of the
receivables  of FAJ and  its  Subsidiaries  are  materially  overstated,  and no
payables  and  other  liabilities  of FAJ and its  Subsidiaries  are  materially
understated, on any such balance sheet or statement.

     (c) Except as and to the extent set forth in the Current  Reports or in any
Schedule hereto, to FAJ's knowledge,  none of FAJ or any of its Subsidiaries has
any  material  Liabilities,  nor do there  exist any  circumstances  that would,
individually or in the aggregate, reasonably be expected to result in a Material
Adverse Effect.

     5.7 BROKERS OR FINDERS. No agent,  broker,  investment banker or other firm
or Person,  including  any of the  foregoing  that is an Affiliate of FAJ, is or
will be entitled to any  broker's or  finder's  fee or any other  commission  or
similar fee agreed to or arranged by FAJ in  connection  with this  Agreement or
any of the transactions contemplated hereby.

     5.8 VIOLATIONS.  To the knowledge of FAJ, FAJ is not in material  violation
of any statute,  rule,  regulation,  order,  writ,  decree or  injunction of any
Government  Authority  or any body  having  jurisdiction  over FAJ or any of its
properties.

     5.9 GOVERNMENT APPROVALS; COMPLIANCE WITH LAWS AND ORDERS.

     (a) FAJ has obtained from the appropriate  Government  Authorities that are
charged  with  regulating  or  supervising  any  business  conducted  by FAJ all
permits, variances, exemptions, orders, approvals, certificates of authority and
licenses  necessary for the conduct of its business and operations as and to the
extent currently conducted (the "FAJ Permits"),  which FAJ Permits are valid and
remain in full force and effect.  FAJ is in compliance in all material  respects
with the terms of all such FAJ Permits.

     (b) FAJ has not  received  notice of or, to the  knowledge  of FAJ,  is not
subject to any Action,  order or any complaint,  proceeding or  investigation of
any Government  Authority  which is charged with  regulating or supervising  any
business conducted by FAJ, that is pending or threatened,  that affects or which
could affect the  effectiveness or validity of any such FAJ Permit or that could

                                       21
<PAGE>
impair  the  renewal  thereof  or that is likely  to result in any such  Action,
agreement, consent decree or order or in any fine, penalty or other liability in
excess of $20,000 or the forfeiture of the certificate of authority of authority
of FAJ.  As of the date  hereof,  FAJ is not a party or subject  to any  Action,
agreement,  consent decree or order, or other understanding or arrangement with,
or any directive of, any Government Authority that is charged with regulating or
supervising any business conducted FAJ that imposes any material restrictions on
or otherwise affects in any material way the conduct of the business of FAJ.

     5.10 ABSENCE OF INDUCEMENT.  In entering into this  Agreement,  FAJ has not
been induced by or relied upon any representations,  warranties or statements of
UFAC or  NETREX  that are not set  forth  in this  Agreement  or in any  written
information   provided   for  the   Proxy   Statement,   whether   or  not  such
representations,  warranties or statements have actually been made in writing or
orally,  concerning (a) the earnings,  assets,  net worth,  physical  condition,
general business or business  prospects of UFAC or any UFAC Subsidiary,  (b) the
status of  UFAC's  or any UFAC  Subsidiary's  relationship  with its  customers,
suppliers or agents,  both public and private or (c) any other  matter,  and FAJ
acknowledges  that, in entering into this  Agreement,  UFAC and NETREX have been
induced by and relied upon the  representation  and warranty of FAJ set forth in
this SECTION 5.10.

                                    ARTICLE 6

                        COVENANTS RELATING TO THE CLOSING

     6.1  TAKING  OF  NECESSARY  ACTION.  Each  party  hereto  agrees to use its
commercially  reasonable best efforts  promptly to take or cause to be taken all
action and promptly to do or cause to be done all things  reasonably  necessary,
proper or advisable under applicable laws and regulations to consummate and make
effective the transactions contemplated by this Agreement,  subject to the terms
and conditions of this Agreement.

     6.2 PUBLIC ANNOUNCEMENT; CONFIDENTIALITY.

     (a) For as long as this  Agreement is in effect,  neither party shall issue
or cause the  publication  of any press release or any other  announcement  with
respect to this Agreement,  or the transactions  contemplated  hereby or thereby
without  the  consent  of the other  (which  consent  shall not be  unreasonably
withheld or  delayed),  except when,  in the  reasonable  judgment of FAJ,  such
release or announcement is required by applicable law or pursuant to any listing
agreement with, or the rules or regulations  of, any securities  exchange or any
other regulatory requirement.

     (b) Each party agrees that all information provided to such party or any of
its representatives  pursuant to this Agreement shall be kept confidential,  and
shall not disclose such  information  to any Persons  other than the  directors,
officers,   employees,   financial   advisors,   legal  advisors,   accountants,
consultants  and affiliates of such party who reasonably  need to have access to
the confidential  information and who are advised of the confidential  nature of
such  information,  but the  foregoing  obligation  shall not (i)  relate to any
information that (A) is or becomes generally available other than as a result of
unauthorized  disclosure  by the  receiving  party  or by  Persons  to whom  the
receiving party has made such information available, (B) is or becomes available
to the  receiving  party on a  nonconfidential  basis from a third party that is
not, to the  receiving  party's  knowledge,  bound by any other  confidentiality
agreement  with the  disclosing  party,  or (C) is  independently  developed  or
already  known to the  receiving  party prior to  disclosure  by the  disclosing
party, or (ii) prohibit  disclosure of any information if required by law, rule,
regulation, court order or other legal or governmental process.

                                       22
<PAGE>
     6.3 CONDUCT OF BUSINESS.  Except as agreed to by the other  parties and set
forth on Schedule 6.3,  during the period from the date of this Agreement to the
Effective Date: (i) each of FAJ and each of UFAC and the UFAC Subsidiaries will,
and FAJ and NETREX will cause each of their respective  Subsidiaries to, conduct
its business only in the ordinary  course  consistent  with past practice;  (ii)
none of UFAC,  the UFAC  Subsidiaries  and FAJ will, and FAJ and UFAC will cause
each of their respective  Subsidiaries not to, take any action or enter into any
material  transaction  other than in the ordinary course of business  consistent
with past practice; and (iii) to the extent consistent with the foregoing,  each
of FAJ, UFAC and the UFAC Subsidiaries will, and FAJ and UFAC will cause each of
their respective  Subsidiaries to, use its commercially  reasonable best efforts
to preserve intact its current business  organization  and reputation,  existing
relationships  with customers,  franchisees,  licensees,  suppliers,  government
officials, regulatory authorities and others having business dealings with it or
regulatory  authority over it and shall comply in all material respects with all
laws and orders of each Governmental  Authority and regulatory  authority having
jurisdiction  over it.  Without  limiting the  generality  of the  foregoing and
except as otherwise expressly permitted in this Agreement,  prior to the Closing
Date, none of FAJ, UFAC and the UFAC Subsidiaries (as the case may be) will, and
FAJ and UFAC will not permit any of their  respective  Subsidiaries  to, without
the prior written consent of the other:

     (a) (i) issue, deliver or sell, or authorize or enter into any agreement or
commitment to issue,  deliver or sell (y) any  additional  shares of its capital
stock of any class,  or any  securities  or rights which are  convertible  into,
exchangeable  for, or  evidencing  the right to subscribe  for any shares of its
capital stock, or any rights, warrants, options, calls, commitments or any other
agreements  to  purchase  or  acquire  any  shares of its  capital  stock or any
securities or rights convertible into, exchangeable for, or evidencing the right
to  subscribe  for,  any shares of its  capital  stock,  or (z) any other of its
securities or the securities of any of its  Subsidiaries;  (ii) split,  combine,
subdivide,  reclassify,  redeem, repurchase or otherwise acquire or take similar
action with respect to any shares of its capital stock,  or (iii)  declare,  set
aside for payment or pay any dividend, or make any other distribution in respect
of any shares of its capital stock or other.  outstanding securities or make any
payments to shareholders  in their capacity as such,  other than in a manner and
amount consistent with prior business practices;

     (b) (i) create,  increase the benefits payable or accruing under, or modify
in any manner any UFAC Plan or the compensation,  pension,  welfare,  medical or
fringe  benefits  of any of its  directors,  officers or  Employees,  except for
normal  increases  in the  ordinary  course  of  business  consistent  with past
practice  that,  in the  aggregate,  do not  result in a  material  increase  in
benefits or compensation expense to FAJ, UFAC or the UFAC Subsidiaries,  or (ii)
enter  into any new,  or amend  any  existing,  employment,  severance,  "golden
parachute"  or  other  similar  agreement  with any such  director,  officer  or
Employee, except as may be approved in writing by the other party;

     (c) make any acquisition, by means of merger, consolidation,  purchase of a
substantial  equity  interest in or a  substantial  portion of the assets of, or
otherwise,  of any business or  corporation,  partnership,  association or other
business organization or division thereof (except as herein contemplated);

     (d)  adopt any  amendments  to its  articles  of  incorporation,  bylaws or
similar  organizational  documents,  or alter  through  merger  with any entity,
liquidation, reorganization, restructuring or in any other fashion the corporate

                                       23
<PAGE>
structure or ownership of it or any of its  Subsidiaries,  or encumber,  dispose
of,  sell or lease any  material  amount of the assets of FAJ or any of the FAJ,
UFAC or any of the UFAC Subsidiaries except as herein authorized;

     (e) enter into any contract,  arrangement  or  understanding  requiring the
expenditure of greater than $150,000;

     (f) in the event that a claim is made for damages  during the period  prior
to the Closing Date that is reasonably likely to have a Material Adverse Effect,
fail to promptly notify the other party of the pendency of such claim; or

     (g) authorize, recommend, propose or announce an intention to do any of the
foregoing, or enter into any agreement,  contract or commitment to do any of the
foregoing.

     6.4 NOTIFICATION OF CERTAIN  MATTERS.  Each of the parties shall notify the
other parties in writing of its discovery of any matter that would render any of
such  party's or the other  party's  representations  and  warranties  contained
herein untrue or incorrect in any material respect, but the failure of any party
to  so  notify   another   party  of  the   inaccuracy  of  that  other  party's
representations and warranties does not constitute a breach of this Agreement.

     6.5  PROVISION  OF CERTAIN  DOCUMENTS.  Each party shall,  upon  reasonable
request by another  party,  deliver  true and complete  copies of any  documents
related to such party or any of its Subsidiaries  that are reasonably  requested
within five Business Days after the date of such request.

                                    ARTICLE 7

                          CERTAIN ADDITIONAL COVENANTS

     7.1 RESALE. NETREX acknowledges and agrees that the shares of FAJ Shares to
be acquired pursuant to the transactions hereby contemplated will not, as of the
Closing Date or the Effective  Date, be registered  under the  Securities Act or
the Blue Sky Laws of any state and that they may be sold or  otherwise  disposed
of only in one or more  transactions  registered  under the  Securities Act and,
where  applicable,  such  Blue Sky Laws or as to  which  an  exemption  from the
registration requirements of the Securities Act and, where applicable, such Blue
Sky Laws is available.

     7.2 LEGENDS; STOP-TRANSFER ORDERS.

     (a) The  certificates  for the FAJ shares to be  acquired  pursuant  to the
Merger will bear legends in substantially the following form:

     THE SHARES  REPRESENTED BY THIS  CERTIFICATE HAVE NOT BEEN REGISTERED UNDER
     THE SECURITIES ACT OF 1933, AS AMENDED, OR ANY STATE SECURITIES ACT AND ARE
     "RESTRICTED SECURITIES" WITHIN THE MEANING OF SUCH ACTS. THE SHARES MAY NOT
     BE SOLD, TRANSFERRED,  HYPOTHECATED OR OTHERWISE DISTRIBUTED IN THE ABSENCE
     OF AN EFFECTIVE  REGISTRATION  UNDER SUCH ACTS OR THE RECEIPT OF AN OPINION
     OF REPUTABLE SECURITIES COUNSEL THAT SUCH REGISTRATION IS NOT REQUIRED. THE
     CORPORATION  WILL  FURNISH TO ANY  SHAREHOLDER,  UPON  REQUEST  AND WITHOUT
     CHARGE, A FULL STATEMENT OF THE DESIGNATIONS, PREFERENCES, LIMITATIONS, AND
     RELATIVE RIGHTS OF THE SHARES OF EACH CLASS AUTHORIZED TO BE ISSUED.

                                       24
<PAGE>
     (b) The  certificates  for the FAJ Shares may also bear any legend required
by any applicable Blue Sky Laws.

     (c) FAJ may impose appropriate  stop-transfer  instructions relating to the
restrictions set forth herein.

     7.3  ACCESS  TO  INFORMATION.  From the date of this  Agreement  until  the
Effective Date, each party shall provide the other and its representatives  with
such  financial  and other  information  regarding  such  party's  or any of the
Subsidiaries' business, operations,  properties and financial statements a party
or its  representatives  shall  reasonably  request and shall  provide the other
party or its  representatives  access to all of the properties,  assets,  books,
records,  tax returns,  contracts and personnel during the normal business hours
of the party providing the information.

     7.4 NETREX TO CONTINUE EXISTENCE.  Until all representations and warranties
of NETREX have expired pursuant to SECTION 11.1:  NETREX will (a) remain in good
standing  under the laws of the state of  Delaware,  and (b) remain  solvent and
able to satisfy all of its obligations under this Agreement.

                                   ARTICLE 8

                           CLOSING; CLOSING DELIVERIES

     8.1 CLOSING; TERMINATION. The Closing shall take place at 10:00 a.m., local
time, at the offices of FAJ, 45 East Monterey Way,  Phoenix,  Arizona 85012,  on
the  Business  Day  following  the  satisfaction  or  waiver  of the  last to be
satisfied or waived of the  conditions  set forth in SECTIONS 9.1 AND 9.2 (other
than those conditions that are to be satisfied  concurrently  with the Closing),
or on such other date or at such other time and place as the parties shall agree
on in writing (the "Closing Date"). If the Closing has not occurred on or before
the  first  anniversary  of this  Agreement  and  this  Agreement  has not  been
previously  terminated  under ARTICLE 10, this Agreement shall terminate on such
anniversary  without  further action by the parties  hereto,  and this Agreement
shall be null and void and have no further effect.

     8.2 FAJ CLOSING DELIVERIES.  At the Closing, FAJ shall deliver, or cause to
be delivered, to NETREX and UFAC each of the following:

     (a) the certificates, dated the Closing Date and validly executed on behalf
of FAJ, required by each of SECTIONS 9.1 (A) AND (D);

     (b)  resolutions  of the  Board  of  Directors  of  FAJ,  certified  by the
Secretary of FAJ, authorizing the execution and delivery of this Agreement,  and
the transactions contemplated hereby, including the Merger;

     (c) the legal opinion of FAJ's counsel required by SECTION 9.1(F);

                                       25
<PAGE>
     (d) evidence or copies of any consents,  approvals, orders,  qualifications
or waivers required by SECTION 9.1;

     (e)  supplemental   listing  application  executed  by  FAJ  and  the  AMEX
authorizing  the  listing  of the FAJ  Shares  (subject  to  official  notice of
issuance);

     (f) the Certificate of Merger executed by FAJ;

     (g) the Articles of  Incorporation or similar  organizational  documents of
FAJ, certified as of a recent date by a duly authorized  official of the Arizona
Corporation  Commission,  and the bylaws or similar organizational  documents of
FAJ, each  certified as of a recent date by the Secretary or similar  officer of
FAJ, together with Articles of Amendment to, among other things, change the name
of FAJ to Netrex Business Services, Inc.;

     (h) certificates of a duly authorized  official of the Arizona  Corporation
Commission  or  a  duly   authorized   official  of  the   jurisdiction  of  its
organization,  dated as of a recent  date,  as to the  good  standing  of FAJ in
Arizona;

     (i) if not previously delivered, all other certificates and instruments and
documents  required  pursuant  this  Agreement to be delivered by FAJ to UFAC or
NETREX at or prior to the Closing; and

     (j) such other instruments reasonably requested by UFAC or NETREX as may be
necessary  or  appropriate  to  confirm  or  carry  out the  provisions  of this
Agreement.

     8.3 UFAC AND NETREX  CLOSING  DELIVERIES.  At the  Closing,  UFAC or NETREX
shall deliver, or cause to be delivered, to FAJ the following:

     (a) the certificate,  dated the Closing Date and validly executed  required
by SECTION 9.2(A);

     (b) the legal opinion of counsel required by SECTION 9.2(G);

     (c) the Articles of  Incorporation or similar  organizational  documents of
each of UFAC and the UFAC Subsidiaries,  each certified as of a recent date by a
duly  authorized   official  of  the   jurisdiction  of  its   incorporation  or
organization, and the bylaws or similar organizational documents of each of UFAC
and the UFAC  Subsidiaries,  each certified as of a recent date by the Secretary
or similar officer of the entity;

     (d)  certificates of a duly authorized  official of the jurisdiction of its
organization, dated as of a recent date, as to the good standing of each of UFAC
and  the  UFAC   Subsidiaries  in  the   jurisdiction  of  its  organization  or
incorporation;

     (e) if not previously delivered to FAJ, all other certificates,  documents,
instruments and writings  required pursuant to this Agreement to be delivered by
or on behalf of NETREX or UFAC at or before the Closing;

     (f) the Certificate of Merger executed by UFAC; and

     (g) such other instruments  reasonably requested by FAJ as may be necessary
or appropriate to confirm or carry out the provisions of this Agreement.

                                       26
<PAGE>
                                    ARTICLE 9

                              CONDITIONS TO CLOSING

     9.1  CONDITIONS TO UFAC AND NETREX  CLOSING.  The  obligations  of UFAC and
NETREX  hereunder are subject to the satisfaction or waiver by UFAC or NETREX of
each of the following conditions precedent:

     (a)  REPRESENTATIONS  AND WARRANTIES;  COVENANTS.  The  representations and
warranties  of FAJ  contained  herein that are not  qualified as to  materiality
shall have been true and correct in all material  respects on and as of the date
hereof,  and shall be true and correct in all material respects on and as of the
Closing Date with the same effect as though such  representations and warranties
had  been  made  on and as of the  Closing  Date,  and the  representations  and
warranties  already  qualified with respect to materiality  shall have been true
and correct in all respects at each such date without regard to the  materiality
qualification  contained in this Section. The covenants and agreements of FAJ to
be  performed on or before the Closing Date in  accordance  with this  Agreement
shall  have  been duly  performed  in all  material  respects.  FAJ  shall  have
delivered  to UFAC and NETREX at the  Closing a  certificate  of an  appropriate
officer in form and substance satisfactory to UFAC and NETREX, dated the Closing
Date to such effect.

     (b) NO MATERIAL  ADVERSE CHANGE.  Since December 31, 1999,  there shall not
have been any change, circumstance or event with respect to FAJ has had or could
reasonably be expected to have a Material Adverse Effect.

     (c)  NO  LIMITATION.  There  is  (i)  no  Action,  suit,  investigation  or
proceeding  instituted (x) by any Government  Authority or any Person that seeks
to prevent the consummation of the transactions  contemplated hereby or (y) that
is  reasonably  likely to result in material  damages to UFAC or any of the UFAC
Subsidiaries or FAJ in connection  with the  transactions  contemplated  hereby,
which,  in either case,  continues to be  outstanding  and (ii) no injunction or
restraining  order (temporary or permanent) in effect to stay,  prevent or delay
the consummation of the transactions  provided for herein, which continues to be
outstanding.

     (d) SHAREHOLDER APPROVAL.  The shareholders of FAJ shall have approved this
Agreement and the transactions  contemplated hereby,  including the Merger, by a
vote of a  majority  of the FAJ  Shares  present,  in person  or by proxy,  at a
special  meeting  of FAJ  shareholders,  including  the  Merger.  FAJ shall have
delivered to UFAC and NETREX at the Closing a  certificate  of the  Secretary of
FAJ in form and  substance  satisfactory  to UFAC dated the Closing Date to such
effect.

     (e)  PROCEEDINGS.  All corporate and other  proceedings  to be taken by FAJ
connection  with  the  transactions  contemplated  by  this  Agreement  and  all
documents incident thereto shall be reasonably  satisfactory to UFAC and NETREX,
and UFAC and NETREX shall have received all such counterpart  originals or other
copies of such documents as it has reasonably requested.

     (f) OPINION OF COUNSEL. UFAC and NETREX shall have received a legal opinion
from  Gallagher & Kennedy,  counsel to FAJ,  dated the Closing Date  concerning,
FAJ's existence, authority, capitalization, SEC filings (excluding financial and
statistical  data contained  therein),  compliance with law, and confirming that
the FAJ Shares issued pursuant to the Merger are validly issued,  fully paid and

                                       27
<PAGE>
nonassessable,  and such other legal  matters  within the scope of the Report of
the  State  Bar  of  Arizona,  Corporate,   Banking  and  Business  Law  Section
Subcommittee  on  Rendering  Legal  Opinions  in  Business  Transactions,  dated
February  1, 1989 (the  "Arizona  Bar Opinion  Report"),  as UFAC and NETREX may
request, in form and substance reasonably satisfactory to UFAC and NETREX.

     9.2 CONDITIONS TO FAJ CLOSING. The obligations of FAJ hereunder are subject
to the  satisfaction  or  waiver  by FAJ of  each  of the  following  conditions
precedent:

     (a)  REPRESENTATIONS  AND WARRANTIES,  COVENANTS.  The  representations and
warranties  of UFAC and NETREX  contained  herein that are not  qualified  as to
materiality  shall have been true and correct in all material respects on and as
of the date hereof,  and shall be true and correct in all  material  respects on
and as of the Closing  Date with the same effect as though such  representations
and  warranties  had  been  made  on  and  as  of  the  Closing  Date,  and  the
representations  and  warranties  already  qualified with respect to materiality
shall  have been true and  correct  in all  respects  at each such date  without
regard to the materiality qualification contained in this Section. The covenants
and  agreements of UFAC and NETREX to be performed on or before the Closing Date
in accordance with this Agreement shall have been duly performed in all material
respects.  UFAC  and  NETREX  shall  have  delivered  to FAJ at  the  Closing  a
certificate  of  an  appropriate  officer  in  form  and  substance   reasonably
satisfactory to FAJ dated the Closing Date to such effect.

     (b) NO MATERIAL  ADVERSE CHANGE.  Since December 31, 1999,  there shall not
have been any change,  circumstance  or event with respect to any of the UFAC or
the UFAC  Subsidiaries  that has had or could  reasonably  be expected to have a
Material Adverse Effect.

     (c)  NO  LIMITATION.  There  is  (i)  no  Action,  suit,  investigation  or
proceeding  instituted (x) by any Government  Authority or any Person that seeks
to prevent the consummation of the transactions  contemplated hereby or (y) that
is reasonably  likely to result in material  damages to UFAC, or any of the UFAC
Subsidiaries or FAJ in connection  with the  transactions  contemplated  hereby,
which,  in either case,  continues to be  outstanding  and (ii) no injunction or
restraining  order (temporary or permanent) in effect to stay,  prevent or delay
the consummation of the transactions  provided for herein, which continues to be
outstanding.

     (d) SHAREHOLDER APPROVAL.  The shareholders of FAJ shall have approved this
Agreement and the transactions contemplated hereby, including the Merger, by the
requisite vote.

     (e) PROCEEDINGS. All corporate and other proceedings to be taken by UFAC in
connection  with  the  transactions  contemplated  by  this  Agreement  and  all
documents  incident  thereto  shall  be  reasonably  satisfactory  in  form  and
substance to FAJ and FAJ shall have received all such  counterpart  originals or
certified or other copies of such documents as they may reasonably request.

     (f) FAIRNESS  OPINION.  The Board of Directors of FAJ shall have received a
fairness  opinion from ComStock  Valuation  Advisors,  Inc.  satisfactory to the
Board of Directors of FAJ in its reasonable discretion.

     (g)  OPINION OF  COUNSEL.  FAJ shall have  received  a legal  opinion  from
counsel to NETREX and UFAC, dated the Closing Date, concerning the existence and
authority of NETREX and the existence, authority, capitalization, and compliance
with law of each of UFAC and the UFAC Subsidiaries, and such other legal matters
as FAJ may reasonably request, in form and substance reasonably  satisfactory to
FAJ.

                                       28
<PAGE>
                                   ARTICLE 10

                        WAIVER, MODIFICATION, ABANDONMENT

     10.1  WAIVERS.  The failure of UFAC to comply with any of its  obligations,
agreements or conditions as set forth herein may be waived  expressly in writing
by FAJ, by action of its Board of Directors  without the  requirement for a vote
of  shareholders.  The  failure  of FAJ to comply  with any of its  obligations,
agreements or conditions as set forth herein may be waived  expressly in writing
by UFAC, by action of its Board of Directors, without the vote of shareholders.

     10.2  MODIFICATION.  This  Agreement  may be  modified  at any  time in any
respect  by the  mutual  consent of all of the  parties,  notwithstanding  prior
approval by the  shareholders.  Any such  modification  may be approved  for any
party by its Board of Directors,  without further shareholder  approval,  except
that the number of shares of FAJ Common  Stock to be issued in exchange  for the
shares of UFAC Common Stock may not be increased  without the consent of the FAJ
shareholders  and  may  not  be  decreased  without  the  consent  of  the  UFAC
shareholders  given,  in  each  case,  by the  same  vote as is  required  under
applicable state law for approval of this Agreement.

     10.3  ABANDONMENT.  The Merger may be abandoned on or before the  Effective
Date  notwithstanding  adoption of this  Agreement  by the  shareholders  of the
parties hereto:

     (a) By the mutual agreement of the Board of Directors of FAJ and UFAC;

     (b) By the Board of Director of FAJ, if any of the  conditions  provided in
SECTION 9.1 shall not have been  satisfied,  complied  with or  performed in any
material  respect,  and FAJ shall not have waived such failure of  satisfaction,
noncompliance or nonperformance;

     (c) By the Board of Directors of UFAC, if any of the conditions provided in
SECTION 9.2 shall not have been  satisfied,  complied  with or  performed in any
material  respect,  and UFAC shall not have waived such failure of satisfaction,
noncompliance or nonperformance; or

     (d) At the option of FAJ and UFAC, if there shall have been  instituted and
be pending or threatened any legal  proceeding  before any court or governmental
agency  seeking to restrain or prohibit or to obtain  damages in respect of this
Agreement or the consummation of the Merger  contemplated by this Agreement,  or
if any order restraining or prohibiting the Merger shall have been issued by any
court or governmental agency and shall be in effect.

     In the  event of any  termination  pursuant  to this  Section  (other  than
pursuant to  subparagraph  (a) hereof)  written notice setting forth the reasons
thereof shall  forthwith be given by UFAC, if it is the  terminating  party,  to
FAJ, or by FAJ, if it is the terminating party, to UFAC.

                                   ARTICLE 11

                            SURVIVAL; INDEMNIFICATION

     11.1  SURVIVAL.  Subject to the  limitations  set forth in this Article and
notwithstanding  any investigation  conducted at any time by or on behalf of any
party, all representations and warranties,  and, except as otherwise provided in

                                       29
<PAGE>
this Agreement,  covenants and agreements of the parties (as applicable) in this
Agreement  and in any Schedule  hereto,  or any  certificate,  document or other
instrument  delivered in connection  herewith  ("Additional  Documents"),  shall
survive the execution,  delivery and  performance of this Agreement and shall be
deemed to have been made again by the parties (as  applicable)  at and as of the
Closing.  Such  representations  and warranties,  and the rights of any party to
seek  indemnification  with  respect  thereto  pursuant to SECTION  11.2,  shall
expire,  except with respect to claims asserted prior to and pending at the time
of such expiration,  on the first  anniversary of the Effective Date;  PROVIDED,
HOWEVER, that the representations and warranties set forth in SECTIONS 4.1, 4.8,
4.12 AND 4.13 shall expire on the third  anniversary of the Effective  Date. All
statements  contained in any Exhibit,  Schedule or Additional  Document shall be
deemed  representations  and warranties of the parties (as applicable) set forth
in this  Agreement  within the meaning of this Article.  Without  duplication of
Loss and Expense (as hereinafter  defined),  FAJ or NETREX,  as the case may be,
shall be deemed to have  suffered  Loss and Expense  arising out of or resulting
from the matters referred to herein if the same shall be suffered by any parent,
Subsidiary or Affiliate of FAJ or NETREX; PROVIDED,  HOWEVER, that FAJ shall not
be deemed to have suffered any Loss and Expense arising out of or resulting from
any Loss and Expense suffered by UFAC.

     11.2 INDEMNIFICATION.

     (a) Subject to SECTION 11.4,  from and after the Effective  Date, FAJ shall
indemnify,  defend and hold  harmless  NETREX (and its  officers,  directors  or
members) and their  successors  and assigns,  for,  from and against any and all
damages, claims, losses, expenses, costs, obligations and Liabilities, including
Liabilities for all reasonable attorneys' fees and expenses (collectively, "Loss
and  Expense"),  suffered,  directly or  indirectly,  by NETREX by reason of, or
arising out of, (i) any breach of any  representation or warranty made by FAJ in
this  Agreement,  or (ii) any  failure by FAJ to  perform or fulfill  any of its
covenants or agreements set forth herein.

     (b) Subject to SECTION  11.4,  from and after the  Effective  Date,  NETREX
shall  indemnify,  defend and hold harmless FAJ and its officers and directors),
its successors and assigns,  for, from and against any and all Loss and Expense,
suffered,  directly or  indirectly,  by FAJ by reason of, or arising out of, (i)
any  breach of any  representation  or  warranty  made by NETREX or UFAC in this
Agreement  and,  (ii) any failure by NETREX or UFAC to perform or fulfill any of
its covenants or agreements set forth herein.

     11.3  THIRD-PARTY  CLAIMS.  If a claim by a third  party is made  against a
party and if such party  intends to seek  indemnity  with respect  thereto under
this Article,  such party (the  "Indemnified  Party") shall promptly  notify the
party required to provide such indemnity (the  "Indemnifying  Party") in writing
of such claim setting forth such claim in reasonable  detail and shall otherwise
make  available  to the  indemnifying  party all relevant  information  which is
material to the claim and which is in the possession of the  Indemnified  Party.
The Indemnifying  Party shall have 30 days after receipt of such notice (or such
shorter time period as required so that the interests of the  Indemnified  Party
would not be  materially  prejudiced as a result of the failure to have received
such notice) to  undertake,  through  counsel of its own choosing and at its own
expense,  the settlement or defense  thereof,  and the  Indemnified  Party shall
cooperate with it in connection therewith. The Indemnified Party may participate
in such settlement or defense through counsel chosen by such Indemnified  Party,
so long as the fees and expenses of such  counsel are borne by that  Indemnified
Party.  The  Indemnified  Party  shall  not pay or settle  any  claim  which the
Indemnifying  Party is diligently  contesting,  as herein required,  without the
prior written consent of the Indemnifying Party.  Notwithstanding the foregoing,

                                       30
<PAGE>
the  Indemnified  Party  shall  have the right to pay or settle  any such  claim
without  such  consent,  but in such event it shall waive any right to indemnity
therefor by the Indemnifying Party.  However, if the Indemnifying Party does not
notify the Indemnified Party within 30 days after the receipt of the Indemnified
Party's  notice of a claim for indemnity  hereunder  that it elects to undertake
the defense  thereof or if the  Indemnifying  Party fails to undertake or pursue
the defense, the Indemnified Party shall have the right to contest or compromise
and may settle or pay the claim and no such contesting,  compromise,  settlement
or payment will constitute a waiver of any right to indemnity  therefor pursuant
to this Agreement.

     11.4 LIMITATIONS ON  INDEMNIFICATION,  SURVIVAL.  Rights to indemnification
under this Agreement are subject to the following limitations:

     (a) No party shall be entitled to indemnification hereunder with respect to
any Loss and Expense (or if more than one claim for indemnification is asserted,
with  respect  to all such Loss and  Expense),  until the  cumulative  aggregate
amount of all Loss and Expense incurred by such party with respect to such claim
or claims  exceeds  $250,000  (the  "Indemnity  Threshold"),  in which  case the
Indemnifying Party shall then be liable for the full amount of all such Loss and
Expense, without regard to the Indemnity Threshold.

     (b) The obligation of indemnity provided for in this Agreement with respect
to the  representations  and  warranties  set forth herein has no  expiration or
termination date.

     (c) Except with respect to third-party  claims being defended in good faith
or claims for  indemnification  with  respect to which there exists a good faith
dispute,  the Indemnifying Party shall satisfy its obligations  hereunder within
30 days of receipt of a notice of claim under this ARTICLE 11.

     (d) The amount of any Loss and  Expense  otherwise  recoverable  under this
Article by an Indemnified Party shall be reduced by any amounts recovered by the
Indemnified  Party  under  insurance  policies  (net of any  costs  incurred  in
connection with the collection  thereof),  it being  understood that none of the
parties  shall  have any  obligation  to,  but each  agrees to use  commercially
reasonable efforts to, timely pursue all reasonable  remedies against applicable
insurers.  The parties agree to treat, to the extent possible,  any payment made
under  this  Article as an  adjustment  to the value of the FAJ  Shares.  To the
extent  any  payment  under  this  Article  cannot  properly  be  treated  as an
adjustment to the value of the FAJ Shares for federal income tax purposes,  then
any such amount  shall be (i)  increased  to take account of any net Tax benefit
actually  realized by the  Indemnified  Party in respect of the taxable  year in
which  such Loss and  Expense is  incurred  or paid and,  with  respect to a Tax
benefit  arising in a year  subsequent to the year in which the Loss and Expense
is paid or incurred,  the Indemnified Party shall pay to the Indemnifying  Party
the amount of such Tax benefit  when such Tax benefit is actually  realized.  In
computing  the amount of any such Tax cost or  benefit,  the  Indemnified  Party
shall be deemed to recognize all other items of income, gain, loss, deduction or
credit  before  recognizing  any item arising from the receipt of any  indemnity
payment  hereunder  or  the  incurrence  or  payment  of any  indemnified  loss,
liability, claim, damage or expense.

     (e) The  indemnification  provisions  of this  Article  shall  be the  sole
monetary  remedy  available to each of the  parties.  Equitable  remedies  shall
remain  available to each of the  parties,  provided  that no unjust  enrichment
results from the enforcement of such remedies.

                                       31
<PAGE>
                                   ARTICLE 12

                                  MISCELLANEOUS

     12.1  COUNTERPARTS.   This  Agreement  may  be  executed  in  one  or  more
counterparts,  all of which shall be considered one and the same agreement,  and
shall become  effective when one or more  counterparts  have been signed by each
party hereto and delivered to the other party.  Copies of executed  counterparts
transmitted by telecopy,  telefax or other electronic transmission service shall
be  considered  original  executed  counterparts  for purposes of this  Section,
provided receipt of copies of such counterparts is confirmed.

     12.2 GOVERNING  LAW. THIS  AGREEMENT  SHALL BE GOVERNED BY AND CONSTRUED IN
ACCORDANCE THE LAWS OF THE STATE OF ARIZONA  WITHOUT  REFERENCE TO THE CHOICE OF
LAW PRINCIPLES THEREOF.

     12.3  JURISDICTION.  Each party to this Agreement hereby irrevocably agrees
that any legal action or proceeding arising out of or relating to this Agreement
or any agreements or transactions  contemplated  hereby may be brought only in a
United  States  District  Court  sitting in Phoenix,  Arizona,  or in the United
States District that encompasses Phoenix,  Arizona, and hereby expressly submits
to the personal  jurisdiction and venue of any such court of proper jurisdiction
for the purposes  thereof and expressly  waives any claim of improper  venue and
any claim that such court is an inconvenient forum. TO THE EXTENT NOT PROHIBITED
BY  APPLICABLE  LAW WHICH  CANNOT BE  WAIVED,  EACH  PARTY  HEREBY  WAIVES,  AND
COVENANTS  THAT  IT  WILL  NOT  ASSERT  (WHETHER  AS  PLAINTIFF,   DEFENDANT  OR
OTHERWISE),  ANY RIGHT TO TRIAL BY JURY IN ANY FORUM IN  RESPECT  OF ANY  ISSUE,
CLAIM,  DEMAND,  ACTION,  OR CAUSE OF ACTION  ARISING  OUT OF OR BASED UPON THIS
AGREEMENT  OR THE SUBJECT  MATTER  HEREOF,  IN EACH CASE WHETHER NOW EXISTING OR
HEREAFTER ARISING OR WHETHER IN CONTRACT OR TORT OR OTHERWISE.

     12.4  ENTIRE   AGREEMENT.   This   Agreement   (including   the  agreements
incorporated or referred to herein and prior confidentiality  agreements between
the parties  hereto) and the  Schedules and Exhibits  hereto  contain the entire
agreement  between the parties  with  respect to the subject  matter  hereof and
supersede  prior  agreements,  understandings,   representations  or  warranties
between the  parties.  This  Agreement is not intended to confer upon any Person
not a party  hereto (and their  successors  and  assigns) any rights or remedies
hereunder.

     12.5  NOTICES.  All notices  and other  communications  hereunder  shall be
sufficiently  given for all  purposes  hereunder  if in  writing  and  delivered
personally,  sent by  documented  overnight  delivery  service or, to the extent
receipt is confirmed,  telefax or other electronic  transmission  service to the
appropriate  address or number as set forth  below,  unless and until  either of
such parties  notifies the other in accordance  with this section of a change of
address or change of telecopy number:

     If to NETREX:            Netrex Holdings LLC
                              270 South Service Road, Suite 45
                              Melville, New York 11747
                              Attn: President
                              Fax No.: (631) 777-8443

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<PAGE>
          With a copy to:     Rosenman & Colin LLP
                              575 Madison Avenue
                              New York, New York 10022
                              Attn: Joseph L. Getraer, Esq.
                              Fax No.: (212) 940-8563

     If to UFAC:              United Financial Adjusting Company
                              747 Alpha Drive
                              Highland Heights, Ohio 44143
                              Attn: President
                              Fax No.: (440) 442-4251

          With a copy to:     Rosenman & Colin LLP
                              575 Madison Avenue
                              New York, New York 10022
                              Attn: Joseph L. Getraer, Esq.
                              Fax No.: (212) 940-8563

     If to FAJ:               Frontier Adjusters of America, Inc.
                              45 East Monterey Way
                              Phoenix, Arizona 85012
                              Attention: President
                              Fax Number: (602) 279-5813

          with a copy to:     Gallagher & Kennedy, P.A.
                              2575 East Camelback Road
                              Phoenix, Arizona 85016-9225
                              Attention: Karen L. Liepmann, Esq.
                              Fax Number: (602) 530-8500

     12.6 SUCCESSORS AND ASSIGNS. This Agreement shall be binding upon and inure
to the  benefit  of the  parties  hereto  and their  respective  successors  and
permitted assigns,  but neither this Agreement nor any of the rights,  interests
or obligations hereunder may be assigned by either of the parties hereto without
the prior written consent of the other party.

     12.7 AMENDMENTS AND WAIVERS.  This Agreement may not be modified or amended
except by an instrument in writing signed by the party against whom  enforcement
of any such  modification or amendment is sought.  Either party hereto may, only
by an instrument in writing, waive compliance by the other party hereto with any
term or provision  hereof on the part of such other party hereto to be performed
or  complied  with.  The  waiver by any party  hereto of a breach of any term or
provision  hereof shall not be construed  as a waiver of any  subsequent  breach
thereof.

     12.8 INTERPRETATION; ABSENCE OF PRESUMPTION.

     (a) For the purposes  hereof,  (i) words in the  singular  shall be held to
include  the  plural  and vice  versa and words of one  gender  shall be held to
include  the other  gender as the  context  requires,  (ii) the terms  "hereof,"
"herein," and  "herewith" and words of similar  import shall,  unless  otherwise
stated, be construed to refer to this Agreement as a whole (including all of the
Schedules  and  Exhibits  hereto) and not to any  particular  provision  of this

                                       33
<PAGE>
Agreement, and Article, Section, paragraph,  Exhibit and Schedule references are
to the Articles, Sections, paragraphs,  Exhibits and Schedules to this Agreement
unless  otherwise  specified,  (iii) the word  "including"  and words of similar
import when used in this Agreement shall mean "including,  without  limitation,"
unless otherwise specified,  and (iv) the word "or" shall not be exclusive,  but
shall be interpreted as "and/or."

     (b) This Agreement will be construed  without regard to any  presumption or
rule  requiring  construction  or  interpretation  against the party drafting or
causing any instrument to be drafted.

     12.9  SEVERABILITY.  If any  provision  of  this  Agreement  is  held to be
unenforceable  for any  reason,  it shall be  adjusted  by a court of  competent
jurisdiction rather than voided, if possible,  in order to achieve the intent of
the parties to this Agreement to the fullest extent possible.  In any event, all
other  provisions of this Agreement shall be deemed valid and enforceable to the
fullest extent permitted.

     12.10  FURTHER  ASSURANCES.  The  parties  agree  that,  from time to time,
whether  before,  at or after the Closing  Date,  each of them will  execute and
deliver such further instruments and take such other actions as may be necessary
to carry out the purposes and intents hereof.

     12.11 SPECIFIC  PERFORMANCE.  The parties each acknowledge that, in view of
the  uniqueness  of the Merger,  the parties  hereto  would not have an adequate
remedy  at law for  money  damages  if this  Agreement  were  not  performed  in
accordance with its terms,  and therefore agree that the parties hereto shall be
entitled to specific  enforcement  of the terms  hereof in addition to any other
remedy to which the parties hereto be entitled at law or in equity.

                                       34
<PAGE>
     IN WITNESS WHEREOF,  this Agreement has been signed by or on behalf of each
of the parties hereto as of the date first above written.

                                        FRONTIER ADJUSTERS OF AMERICA,
                                        INC., an Arizona corporation



                                        By:
                                            ------------------------------------
                                            Name:
                                            Title:


                                        UNITED FINANCIAL ADJUSTING
                                        COMPANY, an Ohio corporation


                                        By:
                                            ------------------------------------
                                            Name:
                                            Title:


                                        NETREX HOLDINGS LLC, a Delaware
                                        limited liability company


                                        By:
                                            ------------------------------------
                                            Name:
                                            Title:

                                       35
<PAGE>
                        Exhibit 1 - Certificate of Merger

                                    SCHEDULES

Schedule A          Directors and Executive Officers of FAJ
Schedule B          Amended and Restated Articles of Incorporation of FAJ
Schedule C          Bylaws of FAJ
Schedule 4.3(a)     Outstanding Options in UFAC or UFAC Subsidiaries
Schedule 4.3(c)     UFAC and Subsidiary Investments
Schedule 4.5        Audited Financials of UFAC, JWS and DBG
Schedule 4.5(d)     Intercompany Transactions
Schedule 4.6        Actions and Violations
Schedule 4.7        Changes since December 31, 1999
Schedule 4.8        Tax Issues
Schedule 4.9(c)     Joint Venture or Partnership Agreements
Schedule 4.9(d)     Material Agreements
Schedule 4.11       UFAC Properties and Permitted Liens
Schedule 4.13(a)    Employment Agreements
Schedule 4.13(b)    UFAC Plans
Schedule 4.14       Labor Matters
Schedule 4.15       Proprietary Rights
Schedule 4.16       Insurance
Schedule 6.3        Conduct of Business

                                       36
<PAGE>
                 FIRST AMENDMENT TO AGREEMENT AND PLAN OF MERGER

     This First Amendment to Agreement and Plan of Merger, is dated as of ______
__, 2000 (the "First  Amendment"),  by and among FRONTIER  ADJUSTERS OF AMERICA,
INC., an Arizona  corporation  ("FAJ"),  UNITED FINANCIAL  ADJUSTING COMPANY, an
Ohio corporation ("UFAC"), and NETREX HOLDINGS LLC, a Delaware limited liability
company ("NETREX").

                                    RECITALS:

     A. FAJ, UFAC, and NETREX entered into an agreement  dated as of May 2, 2000
titled  "Agreement and Plan of Merger" (the  "Agreement")  whereby,  among other
things,  the parties  agree that UFAC be merged  with and into FAJ.  Capitalized
terms used in this First  Amendment have the meaning  assigned to those terms in
the Agreement.

     B. The parties desire to amend the Agreement to state that the directors of
FAJ on and  after  the  Effective  Date  will be those  persons  elected  by the
shareholders of FAJ at the 2000 annual meeting of the shareholders of FAJ.

                                   AGREEMENT:

     NOW, THEREFORE, the parties agree as follows:

     1.   Article 2, Section 2.3 of the  Agreement is amended in its entirety to
          read as follows:

               2.3 NAME AND DIRECTORS OF FAJ. On the Effective Date, the name of
          FAJ  shall be  "NETREX  Business  Services,  Inc."  and the  executive
          officers  of FAJ shall be as listed on  Schedule  A. On the  Effective
          Date, the directors of FAJ shall continue to be those persons  serving
          as the  directors  of FAJ prior to the  Effective  Date,  all of which
          persons will have been elected by the  shareholders of FAJ at the 2000
          annual meeting of shareholders.

     2.   Except as amended in this First  Amendment,  the  Agreement  is hereby
          ratified, confirmed and approved and remains in full force and effect.
<PAGE>
     IN WITNESS WHEREOF,  the parties hereto have caused this First Amendment to
be entered into on the day and year first above written.


                                        FRONTIER ADJUSTERS OF AMERICA, INC.,
                                        an Arizona corporation


                                        By:
                                            ------------------------------------
                                        Name:
                                             -----------------------------------
                                        Title:
                                              ----------------------------------


                                        UNITED FINANCIAL ADJUSTING COMPANY,
                                        an Ohio corporation


                                        By:
                                            ------------------------------------
                                        Name:
                                             -----------------------------------
                                        Title:
                                              ----------------------------------


                                        NETREX HOLDINGS LLC, a Delaware limited
                                        liability company


                                        By:
                                            ------------------------------------
                                        Name:
                                             -----------------------------------
                                        Title:
                                              ----------------------------------

                                        2
<PAGE>
                                     ANNEX B


                       FRONTIER ADJUSTERS OF AMERICA, INC.
                             2000 STOCK OPTION PLAN


                                    ARTICLE I
                                     GENERAL

     1.1 PURPOSE OF PLAN; TERM

          (a) ADOPTION. On August 29, 2000, the Board of Directors (the "Board")
of Frontier Adjusters of America,  Inc., an Arizona corporation (the "Company"),
adopted  a stock  option  plan to be known as the 2000  Stock  Option  Plan (the
"Plan").

          (b) DEFINED TERMS. All initially  capitalized  terms used hereby shall
have the meaning set forth in Article V hereto.

          (c) GENERAL  PURPOSE.  The purpose of the Grant  Program is to further
the interests of the Company and its  shareholders  by  encouraging  key persons
associated  with the Company (or Parent or Subsidiary  Corporations)  to acquire
shares of the Company's Stock,  thereby acquiring a proprietary  interest in its
business  and an  increased  personal  interest  in its  continued  success  and
progress.  Such purpose shall be  accomplished  by providing for the granting of
options to acquire the Company's Stock  ("Options"),  the direct granting of the
Company's  Stock ("Stock  Awards"),  the granting of stock  appreciation  rights
("SARs"),  or the granting of other cash awards ("Cash  Awards")  (Stock Awards,
SARs and Cash Awards shall be collectively referred to herein as "Awards").

          (d) CHARACTER OF OPTIONS. Options granted under this Plan to employees
of the  Company  (or Parent or  Subsidiary  Corporations)  that are  intended to
qualify  as  an  "incentive  stock  option"  as  defined  in  Code  section  422
("Incentive  Stock  Option")  will be specified in the  applicable  stock option
agreement.  All other  Options  granted  under  this  Plan will be  nonqualified
options.

          (e)  RULE  16B-3  PLAN.  The  Company  is  subject  to  the  reporting
requirements of the Securities Exchange Act of 1934, and the Plan is intended to
comply  with  all  applicable  conditions  of Rule  16b-3  (and  all  subsequent
revisions  thereof)  promulgated under the 1934 Act. To the extent any provision
of the Plan or action by a Plan  Administrator  fails to so comply,  it shall be
deemed null and void,  to the extent  permitted  by law and deemed  advisable by
such Plan Administrator.  In addition, the Board may amend the Plan from time to
time as it deems  necessary in order to meet the  requirements of any amendments
to Rule 16b-3 without the consent of the shareholders of the Company.

          (f) DURATION OF PLAN.  The term of the Plan is 10 years  commencing on
the date of adoption of the  original  Plan by the Board as specified in Section
1.1(a) hereof. No Option or Award shall be granted under the Plan unless granted
within 10 years of the adoption of the Plan by the Board,  but Options or Awards
outstanding on that date shall not be terminated or otherwise affected by virtue
of the Plan's expiration.

     1.2 STOCK AND MAXIMUM NUMBER OF SHARES SUBJECT TO PLAN.

          (a) DESCRIPTION OF STOCK AND MAXIMUM SHARES  ALLOCATED.  The shares of
stock subject to the provisions of the Plan and issuable upon the grant of Stock
Awards or upon the exercise of SARs or Options granted under the Plan are shares
of the Company's common stock,  $0.001 par value per share (the "Stock"),  which
may be either unissued or treasury  shares.  The Company may not issue more than
2,000,000  shares of Stock  pursuant to the Plan,  unless the Plan is amended as
provided in Section 1.3 or the maximum  number of shares  subject to the Plan is
adjusted as provided in Section 3.1.

          (b)  CALCULATION  OF AVAILABLE  SHARES.  The number of shares of Stock
available  under the Plan shall be  reduced:  (i) by any shares of Stock  issued
(including any shares of Stock withheld for tax withholding  requirements)  upon
<PAGE>
exercise  of an Option and (ii) by any  shares of Stock  issued  (including  any
shares of Stock withheld for tax withholding  requirements)  upon the grant of a
Stock Award or the exercise of an SAR.

          (c) RESTORATION OF UNPURCHASED  SHARES. If an Option or SAR expires or
terminates  for any reason  prior to its exercise in full and before the term of
the Plan expires,  the shares of Stock  subject to, but not issued  under,  such
Option or SAR shall,  without  further action or by or on behalf of the Company,
again be available under the Plan.

     1.3 APPROVAL; AMENDMENTS.

          (a)  APPROVAL  BY  SHAREHOLDERS.  The Plan shall be  submitted  to the
shareholders  of the Company for their approval at a regular or special  meeting
to be held  within  12  months  after  the  adoption  of the Plan by the  Board.
Shareholder  approval shall be evidenced by the affirmative  vote of the holders
of a majority of the shares of the  Company's  Common Stock present in person or
by proxy and voting at the meeting.  The date such shareholder approval has been
obtained shall be referred to herein as the "Effective Date."

          (b)   COMMENCEMENT  OF  PROGRAMS.   The  Grant  Program  is  effective
immediately,  but if the Plan is not  approved  by the  shareholders  within  12
months after its adoption by the Board, the Plan and all Options and Awards made
under the Grant  Program will  automatically  terminate  and be forfeited to the
same extent and with the same effect as though the Plan had never been adopted.

          (c) AMENDMENTS TO PLAN.  The Board may,  without action on the part of
the Company's shareholders, make such amendments to, changes in and additions to
the Plan as it may, from time to time,  deem necessary or appropriate and in the
best interests of the Company;  provided, the Board may not, without the consent
of the applicable  Optionholder,  take any action which  disqualifies any Option
previously  granted under the Plan for treatment as an Incentive Stock Option or
which adversely  affects or impairs the rights of the Optionholder of any Option
outstanding  under the Plan, and further  provided  that,  except as provided in
Article III hereof,  the Board may not,  without the  approval of the  Company's
shareholders,  (i) increase the  aggregate  number of shares of Stock subject to
the Plan,  (ii) reduce the exercise price at which Options may be granted or the
exercise price at which any  outstanding  Option may be exercised,  (iii) extend
the term of the Plan,  (iv)  change  the class of  persons  eligible  to receive
Options  or Awards  under the Plan,  or (v)  materially  increase  the  benefits
accruing to participants under the Plan. Notwithstanding the foregoing,  Options
or Awards may be granted  under this Plan to purchase  shares of Stock in excess
of the number of shares then  available  for  issuance  under the Plan if (A) an
amendment to increase the maximum  number of shares  issuable  under the Plan is
adopted by the Board prior to the initial  grant of any such Option or Award and
within  one  year  thereafter  such  amendment  is  approved  by  the  Company's
shareholders  and (B)  each  such  Option  or  Award  granted  does  not  become
exercisable  or vested,  in whole or in part, at any time prior to the obtaining
of such shareholder approval.

                                   ARTICLE II
                                  GRANT PROGRAM

     2.1 PARTICIPANTS; ADMINISTRATION.

          (a) ELIGIBILITY AND  PARTICIPATION.  Options and Awards may be granted
only to  persons  ("Eligible  Persons")  who at the  time of  grant  are (i) key
personnel  (including  officers  and  directors)  of the  Company  or  Parent or
Subsidiary  Corporations,  or (ii)  consultants or independent  contractors  who
provide valuable  services to the Company or Parent or Subsidiary  Corporations;
provided  that (1) if a Senior  Committee  exists,  the  members of that  Senior
Committee shall be ineligible,  during their tenure on the Senior Committee,  to
be granted  Options or Awards under the Plan or to be granted or awarded  equity
securities  of the  Company  pursuant  to any other  plan of the  Company or its
affiliates except as otherwise allowed by Rule 16b-3(c)(2)(i)  promulgated under
the 1934  Act,  and (2)  Incentive  Stock  Options  may only be  granted  to key
personnel of the Company (and its Parent or Subsidiary Corporation) who are also
employees of the Company (or its Parent or Subsidiary Corporation),  and (3) the
maximum  number of shares of stock with respect to which  Options or SARs may be
granted to any employee  during the term of the Plan shall not exceed 50 percent
of the shares of stock covered by the Plan. A Plan Administrator shall have full
authority to determine which Eligible Persons in its  administered  group are to
receive Option grants under the Plan, the number of shares to be covered by each

                                        2
<PAGE>
such  grant,  whether  or not the  granted  Option is to be an  Incentive  Stock
Option,  the time or times at which each such  Option is to become  exercisable,
and  the  maximum  term  for  which  the  Option  is to be  outstanding.  A Plan
Administrator shall also have full authority to determine which Eligible Persons
in such group are to receive  Awards under the Grant Program and the  conditions
relating to such Award.

          (b)  GENERAL  ADMINISTRATION.  The  Eligible  Persons  under the Grant
Program  shall be  divided  into  two  groups  and  there  shall  be a  separate
administrator  for each group.  One group will be comprised of Eligible  Persons
that are Affiliates. For purposes of this Plan, the term "Affiliates" shall mean
all "officers" (as that term is defined in Rule 16a-1(f)  promulgated  under the
1934 Act) and  directors  of the  Company and all persons who own ten percent or
more of the Company's issued and outstanding equity securities.  Initially,  the
power to administer the Grant Program with respect to Eligible  Persons that are
Affiliates shall be vested with the Board. At any time,  however,  the Board may
vest the power to administer  the Grant Program with respect to Persons that are
Affiliates  exclusively with a committee (the "Senior  Committee")  comprised of
two or more  Disinterested  Directors,  which are  appointed  by the Board.  The
administration    of   all   Eligible    Persons   that   are   not   Affiliates
("Non-Affiliates")  shall be  vested  exclusively  with the  Board.  The  Board,
however,  may at any time appoint a committee (the "Employee  Committee") of two
or more  persons  who are  members of the Board and  delegate  to such  Employee
Committee  the  power to  administer  the  Grant  Program  with  respect  to the
Non-Affiliates.  In addition, the Board may establish an additional committee or
committees  of persons who are  members of the Board and  delegate to such other
committee or committees  the power to  administer  all or a portion of the Grant
program with respect to all or a portion of the Eligible Persons. Members of the
Senior  Committee,  Employee  Committee or any other committee allowed hereunder
shall  serve for such  period of time as the  Board may  determine  and shall be
subject to removal by the Board at any time. The Board may at any time terminate
all or a  portion  of  the  functions  of the  Senior  Committee,  the  Employee
Committee,  or any other  committee  allowed  hereunder  and  reassume  all or a
portion of powers and  authority  previously  delegated to such  committee.  The
Board in its  discretion  may also require the members of the Senior  Committee,
the Employee  Committee or any other committee  allowed hereunder to be "outside
directors"  as that term is defined in any  applicable  regulations  promulgated
under Code Section 162(m).

          (c) PLAN  ADMINISTRATORS.  The Board, the Employee  Committee,  Senior
Committee,   and/or  any  other  committee  allowed   hereunder,   whichever  is
applicable,  shall be each  referred to herein as a "Plan  Administrator."  Each
Plan Administrator shall have the authority and discretion,  with respect to its
administered  group, to select which Eligible  Persons shall  participate in the
Grant Program,  to grant Options or Awards under the Grant Program, to establish
such rules and  regulations  as they may deem  appropriate  with  respect to the
proper  administration  of the Grant  Program  and to make  such  determinations
under, and issue such  interpretations of, the Grant Program and any outstanding
Option  or Award  as they may deem  necessary  or  advisable.  Unless  otherwise
required  by law or  specified  by the  Board  with  respect  to any  committee,
decisions among the members of a Plan  Administrator  shall be by majority vote.
Decisions of a Plan Administrator  shall be final and binding on all parties who
have an interest in the Grant Program or any outstanding Option or Award.

          (d)  GUIDELINES  FOR  PARTICIPATION.   In  designating  and  selecting
Eligible Persons for  participation in the Grant Program,  a Plan  Administrator
shall consult with and give consideration to the  recommendations and criticisms
submitted by  appropriate  managerial and executive  officers of the Company.  A
Plan Administrator also shall take into account the duties and  responsibilities
of the Eligible Persons, their past, present and potential  contributions to the
success of the Company and such other factors as a Plan Administrator shall deem
relevant in connection with accomplishing the purpose of the Plan.

     2.2 TERMS AND CONDITIONS OF OPTIONS

          (a)  ALLOTMENT OF SHARES.  A Plan  Administrator  shall  determine the
number  of shares of Stock to be  optioned  from time to time and the  number of
shares to be optioned to any Eligible Person (the "Optioned Shares").  The grant
of an Option to a person shall  neither  entitle such person to, nor  disqualify
such person  from,  participation  in any other grant of Options or Stock Awards
under this Plan or any other stock option plan of the Company.

                                        3
<PAGE>
          (b) EXERCISE PRICE. Upon the grant of any Option, a Plan Administrator
shall  specify the option price per share.  If the Option is intended to qualify
as an Incentive  Stock Option under the Code, the option price per share may not
be less than 100 percent of the fair market  value per share of the stock on the
date  the  Option  is  granted  (110  percent  if the  Option  is  granted  to a
shareholder who at the time the Option is granted owns or is deemed to own stock
possessing  more than 10  percent  of the  total  combined  voting  power of all
classes of stock of the Company or of any Parent or Subsidiary Corporation). The
determination  of the fair market value of the Stock shall be made in accordance
with the valuation provisions of Section 3.5 hereof.

          (c) INDIVIDUAL STOCK OPTION AGREEMENTS. Options granted under the Plan
shall be  evidenced  by option  agreements  in such form and  content  as a Plan
Administrator from time to time approves,  which agreements shall  substantially
comply  with and be  subject to the terms of the Plan,  including  the terms and
conditions  of this Section 2.2. As  determined  by a Plan  Administrator,  each
option  agreement  shall  state  (i) the  total  number  of  shares  to which it
pertains,  (ii) the exercise price for the shares  covered by the Option,  (iii)
the time at which the Options vest and become exercisable, and (iv) the Option's
scheduled  expiration  date.  The  option  agreements  may  contain  such  other
provisions or conditions as a Plan Administrator  deems necessary or appropriate
to  effectuate  the sense and purpose of the Plan,  including  covenants  by the
Optionholder  not to compete  and  remedies  for the Company in the event of the
breach of any such covenant.

          (d) OPTION  PERIOD.  No Option granted under the Plan that is intended
to be an Incentive  Stock Option shall be exercisable  for a period in excess of
10 years  from the date of its grant  (five  years if the Option is granted to a
shareholder who at the time the Option is granted owns or is deemed to own stock
possessing  more than 10  percent  of the  total  combined  voting  power of all
classes of stock of the Company or of any Parent or any Subsidiary Corporation),
subject  to  earlier  termination  in the event of  termination  of  employment,
retirement or death of the  Optionholder.  An Option may be exercised in full or
in part at any  time or from  time to time  during  the  term of the  Option  or
provide  for its  exercise in stated  installments  at stated  times  during the
Option's term.

          (e) VESTING,  LIMITATIONS.  The time at which Options may be exercised
with  respect  to  an   Optionholder   shall  be  in  the   discretion  of  that
Optionholder's Plan Administrator.  Notwithstanding the foregoing, to the extent
an Option is intended to qualify as an Incentive  Stock  Option,  the  aggregate
fair market value  (determined as of the  respective  date or dates of grant) of
the Stock for which one or more  Options  granted to any person  under this Plan
(or  any  other  option  plan  of  the  Company  or  its  Parent  or  Subsidiary
Corporations)  may for the first time  become  exercisable  as  Incentive  Stock
Options  during any one  calendar  year  shall not  exceed  the sum of  $100,000
(referred to herein as the "$100,000 Limitation"). To the extent that any person
holds two or more  Options  which become  exercisable  for the first time in the
same  calendar  year,  the  foregoing  limitation  on the  exercisability  as an
Incentive  Stock Option shall be applied on the basis of the order in which such
Options are granted. (F) NO FRACTIONAL SHARES. Options shall be exercisable only
for whole  shares;  no  fractional  shares will be issuable upon exercise of any
Option granted under the Plan.

          (g) METHOD OF EXERCISE.  To exercise an Option, an Optionholder (or in
the case of an  exercise  after an  Optionholder's  death,  such  Optionholder's
executor,  administrator,  heir or  legatee,  as the case may be) must  take the
following action:

               (i)  execute  and  deliver  to the  Company a  written  notice of
exercise  signed in writing by the person  exercising the Option  specifying the
number of shares of Stock with respect to which the Option is being exercised;

               (ii) pay the aggregate Option Price in one of the alternate forms
as set forth in Section 2.2(h) below; and

               (iii)  furnish  appropriate  documentation  that  the  person  or
persons  exercising the Option (if other than the Optionholder) has the right to
exercise such Option.

                                        4
<PAGE>
As soon as practical  after the Exercise  Date, the Company will mail or deliver
to or on behalf of the Optionholder  (or any other person or persons  exercising
this Option under the Plan) a certificate or certificates representing the Stock
acquired upon exercise of the Option.

          (h) PAYMENT PRICE.  The aggregate Option Price shall be payable in one
of the alternative forms specified below:

               (i) Full payment in cash or check made  payable to the  Company's
order; or

               (ii)  Full  payment  in shares  of Stock  held for the  requisite
period necessary to avoid a charge to the Company's reported earnings and valued
at fair market value on the Exercise  Date (as  determined  in  accordance  with
Section 3.5 hereof; or

               (iii) If a cashless  exercise program has been implemented by the
Board,  full payment through a sale and remittance  procedure  pursuant to which
the  Optionholder  (A)  shall  provide  irrevocable  written  instructions  to a
designated brokerage firm to effect the immediate sale of the Optioned Shares to
be purchased and remit to the Company, out of the sale proceeds available on the
settlement date,  sufficient funds to cover the aggregate exercise price payable
for the Optioned  Shares to be  purchased,  and (B) shall  concurrently  provide
written  directives to the Company to deliver the  certificates for the Optioned
Shares to be purchased  directly to such brokerage firm in order to complete the
sale transaction.

          (i) RIGHTS OF A SHAREHOLDER. An Optionholder shall not have any of the
rights of a shareholder  with respect to Optioned  Shares until such  individual
shall have  exercised  the Option  and paid the  Option  Price for the  Optioned
Shares.  No adjustment  will be made for dividends or other rights for which the
record date is prior to the date such stock certificate is issued.

          (j)  REPURCHASE  RIGHT.  The  Plan  Administrator  may,  in  its  sole
discretion,  set forth other terms and conditions upon which the Company (or its
assigns)  shall  have the right to  repurchase  shares of Stock  acquired  by an
Optionholder pursuant to an Option. Any repurchase right of the Company shall be
exercisable by the Company (or its assignees)  upon such terms and conditions as
the Plan Administrator may specify in the Stock Repurchase  Agreement evidencing
such right.  The Plan  Administrator  may also in its discretion  establish as a
term and  condition  of one or more  Options  granted  under  the Plan  that the
Company shall have a right of first refusal with respect to any proposed sale or
other  disposition  by the  Optionholder  of any shares of Stock issued upon the
exercise of such Options.  Any such right of first refusal shall be  exercisable
by the Company (or its assigns) in accordance  with the terms and conditions set
forth in the Stock Repurchase Agreement.

          (k)  TERMINATION  OF  SERVICE.  If any  Optionholder  ceases  to be in
Service to the Company for a reason other than  permanent  disability  or death,
such  Optionholder  must,  within 90 days after the date of  termination of such
Service,  but in no event after the Option's stated  expiration  date,  exercise
some or all of the Options that the Optionholder was entitled to exercise on the
date the Optionholder's Service terminated;  provided,  that if the Optionholder
is discharged for Cause or commits acts  detrimental to the Company's  interests
after the Service of the Optionholder has been terminated,  then the Option will
thereafter be void for all purposes. "Cause" shall mean a termination of Service
based upon a finding by the applicable Plan Administrator that the Optionholder:
(i) has committed a felony involving  dishonesty,  fraud, theft or embezzlement;
(ii) after written notice from the Company has repeatedly failed or refused,  in
a material respect, to follow reasonable  policies or directives  established by
the Company;  (iii) after  written  notice from the Company,  has  willfully and
persistently  failed to  attend to  material  duties  or  obligations;  (iv) has
performed an act or failed to act,  which,  if he were prosecuted and convicted,
would  constitute  a theft of  money  or  property  of the  Company;  or (v) has
misrepresented or concealed a material fact for purposes of securing  employment
with the Company.  If any Optionholder ceases to be in Service to the Company by
reason of  permanent  disability  within the meaning of Section  22(e)(3) of the
Code (as determined by the applicable Plan Administrator), the Optionholder will
have one year after the date of  termination  of Service,  but in no event after
the stated expiration date of the  Optionholder's  Options,  to exercise Options
that the  Optionholder  was entitled to exercise on the date the  Optionholder's
Service terminated as a result of the disability.

          (l)  DEATH  OF  OPTIONHOLDER.  If an  Optionholder  dies  while in the
Company's Service, any Options that the Optionholder was entitled to exercise on
the date of death  will be  exercisable  within  ninety  days after such date or

                                        5
<PAGE>
until the stated expiration date of the Optionholder's Option,  whichever occurs
first, by the person or persons ("successors") to whom the Optionholder's rights
pass  under  a will or by the  laws  of  descent  and  distribution.  As soon as
practicable  after  receipt by the Company of such notice and of payment in full
of the Option Price, a certificate  or  certificates  representing  the Optioned
Shares shall be registered in the name or names  specified by the  successors in
the written notice of exercise and shall be delivered to the successors.

          (m) OTHER PLAN PROVISIONS STILL APPLICABLE.  If an Option is exercised
upon the termination of Service or death of an  Optionholder  under this Section
2.2, the other  provisions of the Plan will continue to apply to such  exercise,
including the requirement that the Optionholder or its successor may be required
to enter into a Stock Repurchase Agreement.

          (n) DEFINITION OF "SERVICE".  For purposes of this Plan,  unless it is
evidenced  otherwise  in  the  option  agreement  with  the  Optionholder,   the
Optionholder  is  deemed  to be in  "Service"  to the  Company  so  long as such
individual renders continuous services on a periodic basis to the Company (or to
any Parent or Subsidiary Corporation) in the capacity of an employee,  director,
or an  independent  consultant or advisor.  In the  discretion of the applicable
Plan  Administrator,   an  Optionholder  will  be  considered  to  be  rendering
continuous  services to the Company even if the type of services  change,  e.g.,
from employee to independent consultant.  The Optionholder will be considered to
be an  employee  for so long as such  individual  remains  in the  employ of the
Company or one or more of its Parent or Subsidiary Corporations.

     2.3 TERMS AND CONDITIONS OF STOCK AWARDS

          (a)  ELIGIBILITY.  All Eligible  Persons  shall be eligible to receive
Stock Awards.  The Plan Administrator of each administered group shall determine
the  number of shares of Stock to be awarded  from time to time to any  Eligible
Person in such group.  Except as provided otherwise in this Plan, the grant of a
Stock Award to a person (a "Grantee")  shall neither entitle such person to, nor
disqualify  such  person  from  participation  in, any other grant of options or
awards by the Company,  whether  under this Plan or under any other stock option
or award plan of the Company.

          (b) AWARD FOR  SERVICES  RENDERED.  Stock  Awards  shall be granted in
recognition of an Eligible Person's services to the Company.  The grantee of any
such Stock Award shall not be required to pay any  consideration  to the Company
upon  receipt of such Stock  Award,  except as may be  required  to satisfy  any
applicable  Arizona corporate law,  employment tax and/or income tax withholding
requirements.

          (c)  CONDITIONS  TO AWARD.  All Stock  Awards shall be subject to such
terms,  conditions,   restrictions,   or  limitations  as  the  applicable  Plan
Administrator  deems appropriate,  including,  by way of illustration but not by
way of limitation,  restrictions on  transferability,  requirements of continued
employment,  individual performance or the financial performance of the Company,
or payment by the recipient of any applicable  employment or withholding  taxes.
Such  Plan  Administrator  may  modify  or  accelerate  the  termination  of the
restrictions  applicable to any Stock Award under the  circumstances as it deems
appropriate.

          (d) AWARD AGREEMENTS.  A Plan Administrator may require as a condition
to a Stock  Award that the  recipient  of such Stock  Award  enter into an award
agreement in such form and content as that Plan  Administrator from time to time
approves.

     2.4 TERMS AND CONDITIONS OF SARS

          (a)  ELIGIBILITY.  All Eligible  Persons  shall be eligible to receive
SARs. The Plan Administrator of each administered group shall determine the SARs
to be awarded from time to time to any Eligible Person in such group.  The grant
of an SAR to a person shall neither  entitle such person to, nor disqualify such
person  from  participation  in,  any other  grant of  options  or awards by the
Company,  whether  under this Plan or under any other stock option or award plan
of the Company.

          (b) AWARD OF SARS. Concurrently with or subsequent to the grant of any
Option to purchase one or more shares of Stock, the Plan Administrator may award
to the Optionholder with respect to each share of Stock,  underlying the Option,

                                        6
<PAGE>
a related SAR permitting the  Optionholder  to be paid any  appreciation on that
Stock in lieu of exercising the Option.  In addition,  a Plan  Administrator may
award to any Eligible  Person an SAR permitting  the Eligible  Person to be paid
the appreciation on a designated  number of shares of the Stock,  whether or not
such Shares are actually issued.

          (c)  CONDITIONS  TO SAR.  All SARs  shall be  subject  to such  terms,
conditions,  restrictions  or limitations as the applicable  Plan  Administrator
deems  appropriate,  including,  by  way  of  illustration  but  not  by  way of
limitation,   restrictions   on   transferability,   requirements  of  continued
employment,  individual  performance,  financial  performance of the Company, or
payment by the recipient of any applicable employment or withholding taxes. Such
Plan  Administrator may modify or accelerate the termination of the restrictions
applicable to any SAR under the circumstances as it deems appropriate.

          (d) SAR AGREEMENTS. A Plan Administrator may require as a condition to
the grant of an SAR that the  recipient of such SAR enter into an SAR  agreement
in such form and content as that Plan Administrator from time to time approves.

          (e)  EXERCISE.  An  Eligible  Person  who has been  granted an SAR may
exercise  such SAR subject to the  conditions  specified in the SAR agreement by
the Plan Administrator.

          (f) AMOUNT OF  PAYMENT.  The amount of payment to which the grantee of
an SAR shall be  entitled  upon the  exercise  of each SAR shall be equal to the
amount,  if any, by which the fair market value of the specified shares of Stock
on the exercise  date exceeds the fair market value of the  specified  shares of
Stock on the date the Option related to the SAR was granted or became effective,
or, if the SAR is not related to any Option,  on the date the SAR was granted or
became effective.

          (g) FORM OF PAYMENT.  The SAR may be paid in either cash or Stock,  as
determined in the discretion of the applicable Plan  Administrator and set forth
in the SAR  agreement.  If the  payment is in Stock,  the number of shares to be
paid to the  participant  shall be  determined  by  dividing  the  amount of the
payment  determined  pursuant to Section  2.4(f) by the fair  market  value of a
share of Stock on the  exercise  date of such SAR.  As soon as  practical  after
exercise,  the  Company  shall  deliver  to the SAR  grantee  a  certificate  or
certificates for such shares of Stock.

          (h)  TERMINATION  OF  EMPLOYMENT;  DEATH.  Sections  2.2(k)  and  (l),
applicable to Options, shall apply equally to SARs.

     2.5 OTHER CASH AWARDS

          (a) IN GENERAL.  The Plan  Administrator  of each  administered  group
shall have the  discretion  to make other awards of cash to Eligible  Persons in
such group ("Cash  Awards").  Such Cash Awards may relate to existing Options or
to the appreciation in the value of the Stock or other Company securities.

          (b)  CONDITIONS  TO AWARD.  All Cash  Awards  shall be subject to such
terms,   conditions,   restrictions   or  limitations  as  the  applicable  Plan
Administrator  deems  appropriate,  and such Plan Administrator may require as a
condition to such Cash Award that the recipient of such Cash Award enter into an
award agreement in such form and content is the Plan  Administrator from time to
time approves.

                                   ARTICLE III
                                  MISCELLANEOUS

     3.1 CAPITAL ADJUSTMENTS. The aggregate number of shares of Stock subject to
the Plan,  the number of shares of Stock  covered  by  outstanding  Options  and
Awards,  and the price per share  stated in all  outstanding  Options and Awards
shall be proportionately  adjusted for any increase or decrease in the number of
outstanding  shares of Stock of the  Company  resulting  from a  subdivision  or
consolidation  of shares or any other  capital  adjustment  or the  payment of a
stock  dividend  or any other  increase or decrease in the number of such shares
effected  without  the  Company's  receipt of  consideration  therefor in money,
services or property.

                                        7
<PAGE>
     3.2 MERGERS, ETC. If the Company is the surviving corporation in any merger
or consolidation  (not including a Corporate  Transaction),  any Option or Award
granted under the Plan shall  pertain to and apply to the  securities to which a
holder of the number of shares of Stock  subject  to the  Option or Award  would
have been entitled prior to the merger or  consolidation.  Except as provided in
Section 3.3 hereof,  a  dissolution  or  liquidation  of the Company shall cause
every Option or Award outstanding hereunder to terminate.

     3.3  CORPORATE  TRANSACTION.  In the  event of  shareholder  approval  of a
Corporate  Transaction,  the Plan  Administrator  shall have the  discretion and
authority, exercisable at any time, to provide for the automatic acceleration of
one or more of the  outstanding  Options or Awards granted by it under the Plan.
Upon the  consummation of the Corporate  Transaction,  all Options shall, to the
extent not previously exercised, terminate and cease to be outstanding.

     3.4 CHANGE IN CONTROL.

          (a)  GRANT  PROGRAM.  In the  event of a  Change  in  Control,  a Plan
Administrator shall have the discretion and authority,  exercisable at any time,
whether  before or after the Change in  Control,  to provide  for the  automatic
acceleration  of one or more  outstanding  Options or Awards granted by it under
the Plan upon the occurrence of such Change in Control. A Plan Administrator may
also impose  limitations  upon the  automatic  acceleration  of such  Options or
Awards to the extent it deems  appropriate.  Any  Options or Awards  accelerated
upon a Change in Control will remain fully  exercisable  until the expiration or
sooner termination of the Option term.

          (b) INCENTIVE STOCK OPTION LIMITS.  The  exercisability of any Options
which  are  intended  to  qualify  as  Incentive  Stock  Options  and  which are
accelerated by the Plan  Administrator in connection with a pending  Corporation
Transaction  or Change in Control  shall,  except as  otherwise  provided in the
discretion of the Plan Administrator and the Optionholder, remain subject to the
$100,000  Limitation  and vest as  quickly as  possible  without  violating  the
$100,000 Limitation.

     3.5  CALCULATION OF FAIR MARKET VALUE OF STOCK.  The fair market value of a
share of Stock on any relevant date shall be  determined in accordance  with the
following provisions:

          (a) If the Stock is not at the time  listed or  admitted to trading on
any stock exchange but is traded in the over-the-counter market, the fair market
value shall be the mean  between the highest bid and lowest asked prices (or, if
such information is available,  the closing selling price) per share of Stock on
the date in question in the over-the-counter market, as such prices are reported
by the National  Association of Securities  Dealers through its Nasdaq system or
any successor  system. If there are no reported bid and asked prices (or closing
selling price) for the Stock on the date in question,  then the mean between the
highest bid price and lowest asked price (or the closing  selling  price) on the
last preceding date for which such quotations  exist shall be  determinative  of
fair market value.

          (b) If the Stock is at the time  listed or  admitted to trading on any
stock  exchange,  then the fair market value shall be the closing  selling price
per share of Stock on the date in question on the stock  exchange  determined by
the Board to be the primary  market for the Stock,  as such price is  officially
quoted in the composite tape of  transactions  on such exchange.  If there is no
reported sale of Stock on such  exchange on the date in question,  then the fair
market  value shall be the  closing  selling  price on the  exchange on the last
preceding date for which such quotation exists.

          (c) If the Stock at the time is neither listed nor admitted to trading
on any stock exchange nor traded in the  over-the-counter  market, then the fair
market  value shall be  determined  by the Board after  taking into account such
factors as the Board shall deem  appropriate,  including one or more independent
professional appraisals.

     3.6 USE OF PROCEEDS.  The proceeds received by the Company from the sale of
Stock pursuant to the exercise of Options or Awards hereunder,  if any, shall be
used for general corporate purposes.

                                        8
<PAGE>
     3.7  CANCELLATION  OF  OPTIONS.  Each  Plan  Administrator  shall  have the
authority to effect,  at any time and from time to time, with the consent of the
affected  Optionholders,  the  cancellation  of any or all  outstanding  Options
granted under the Plan by that Plan  Administrator  and to grant in substitution
therefore new Options  under the Plan covering the same or different  numbers of
shares of Stock as long as such new Options have an exercise  price per share of
Stock no less than the  minimum  exercise  price as set forth in Section  2.2(b)
hereof on the new grant date.

     3.8 REGULATORY  APPROVALS.  The implementation of the Plan, the granting of
any Option or Award  hereunder,  and the  issuance of Stock upon the exercise of
any such Option or Award shall be subject to the  procurement  by the Company of
all approvals and permits required by regulatory authorities having jurisdiction
over the Plan,  the  Options  or Awards  granted  under it and the Stock  issued
pursuant to it.

     3.9 INDEMNIFICATION. In addition to such other rights of indemnification as
they may have, the members of a Plan Administrator shall be indemnified and held
harmless by the Company, to the extent permitted under applicable law, for, from
and against all costs and  expenses  reasonably  incurred by them in  connection
with any action,  legal proceeding to which any member thereof may be a party by
reason of any action taken,  failure to act under or in connection with the Plan
or any  rights  granted  thereunder  and  against  all  amounts  paid by them in
settlement  thereof or paid by them in  satisfaction  of a judgment  of any such
action, suit or proceeding, except a judgment based upon a finding of bad faith.

     3.10 PLAN NOT  EXCLUSIVE.  This Plan is not  intended  to be the  exclusive
means by which the Company  may issue  options or warrants to acquire its Stock,
stock awards or any other type of award.  To the extent  permitted by applicable
law,  any such other  option,  warrants  or awards may be issued by the  Company
other than pursuant to this Plan without shareholder approval.

     3.11 COMPANY RIGHTS. The grants of Options shall in no way affect the right
of the Company to adjust, reclassify, reorganize or otherwise change its capital
or business structure or to merge, consolidate,  dissolve,  liquidate or sell or
transfer all or any part of its business or assets.

     3.12 ASSIGNMENT.  The right to acquire Stock or other assets under the Plan
may not be assigned,  encumbered or otherwise  transferred  by any  Optionholder
except as  specifically  provided  herein.  No Option or Award granted under the
Plan or any of the rights and privileges  conferred  thereby shall be assignable
or  transferable by an Optionholder or grantee other than by will or the laws of
descent and distribution,  and such Option or Award shall be exercisable  during
the  Optionholder's  or grantee's  lifetime only by the Optionholder or grantee.
Notwithstanding  the foregoing,  any Options or Awards  granted  pursuant to the
Grant  Program may be  assigned,  encumbered  or  otherwise  transferred  by the
Optionholder or grantee if specifically  allowed by the Plan  Administrator upon
the grant of such Option or Award. The provisions of the Plan shall inure to the
benefit of, and be binding upon, the Company and its successors or assigns,  and
the Optionholders,  the legal representatives of their respective estates, their
respective heirs or legatees and their permitted assignees.

     3.13 SECURITIES RESTRICTIONS

          (a) LEGEND ON CERTIFICATES.  All certificates  representing  shares of
Stock issued under the Plan shall be endorsed with a legend reading as follows:

          The shares of Common  Stock  evidenced by this  certificate  have been
          issued   to  the   registered   owner   in   reliance   upon   written
          representations  that  these  shares  have been  purchased  solely for
          investment.  These  shares may not be sold,  transferred  or  assigned
          unless in the opinion of the Company and its legal  counsel such sale,
          transfer or assignment  will not be in violation of the Securities Act
          of 1933, as amended, and the rules and regulations thereunder.

          (b) PRIVATE  OFFERING FOR INVESTMENT  ONLY. The Options and Awards are
and shall be made  available  only to a limited number of present and future key
executives,  directors  and  employees  who  have  knowledge  of  the  Company's

                                        9
<PAGE>
financial  condition,  management  and its affairs.  The Plan is not intended to
provide additional capital for the Company,  but to encourage ownership of Stock
among the Company's key  personnel.  By the act of accepting an Option or Award,
each grantee  agrees (i) that,  any shares of Stock  acquired will be solely for
investment  not with any  intention to resell or  redistribute  those shares and
(ii) such intention will be confirmed by an appropriate  certificate at the time
the Stock is acquired if  requested  by the  Company.  The neglect or failure to
execute such a  certificate,  however,  shall not limit or negate the  foregoing
agreement.

          (c) REGISTRATION  STATEMENT.  If a Registration Statement covering the
shares of Stock issuable  under the Plan as filed under the Securities  Exchange
Act of 1934, as amended,  and as declared  effective by the Securities  Exchange
Commission,  the provisions of Sections  3.13(a) and (b) shall terminate  during
the period of time that such Registration  Statement,  as periodically  amended,
remains effective.

     3.14 TAX WITHHOLDING.

          (a) GENERAL.  The Company's obligation to deliver Stock under the Plan
shall be subject to the satisfaction of all applicable federal,  state and local
income tax withholding requirements.

          (b) SHARES TO PAY FOR  WITHHOLDING.  The Board may, in its  discretion
and in  accordance  with  the  provisions  of  this  Section  3.14(b)  and  such
supplemental  rules as it may from time to time adopt  (including the applicable
safe-harbor  provisions of SEC Rule 16b-3),  provide any or all Optionholders or
Grantees with the right to use shares of Stock in satisfaction of all or part of
the  federal,   state  and  local  income  tax  liabilities   incurred  by  such
Optionholders  or Grantees in  connection  with the receipt of Stock  ("Taxes").
Such right may be provided to any such Optionholder or Grantee in either or both
of the following formats:

               (i) STOCK WITHHOLDING. An Optionholder or Grantee may be provided
with the election,  which may be subject to approval by the Plan  Administrator,
to have the Company withhold,  from the Stock otherwise  issuable,  a portion of
those  shares  of  Stock  with an  aggregate  fair  market  value  equal  to the
percentage of the applicable Taxes (not to exceed 100 percent) designated by the
Optionholder or Grantee.

               (ii) STOCK DELIVERY.  The Board may, in its  discretion,  provide
the Optionholder or Grantee with the election to deliver to the Company,  at the
time the Option is  exercised  or Stock is awarded,  one or more shares of Stock
previously  acquired by such individual  (other than pursuant to the transaction
triggering  the  Taxes)  with  an  aggregate  fair  market  value  equal  to the
percentage  of the taxes  incurred in  connection  with such Option  exercise or
Stock  Award (not to exceed  100  percent)  designated  by the  Optionholder  or
Grantee.

     3.15  GOVERNING  LAW.  The Plan  shall  be  governed  by and all  questions
hereunder  shall be  determined  in  accordance  with  the laws of the  State of
Arizona.

                                   ARTICLE IV
                                   DEFINITIONS

     The  following  capitalized  terms used in this Plan shall have the meaning
described below:

     "AFFILIATES"  shall  mean all  "officers"  (as that term is defined in Rule
16a-1(f)  promulgated  under the 1934 Act) and  directors of the Company and all
persons  who own ten  percent or more of the  Company's  issued and  outstanding
Stock.

     "ANNUAL GRANT DATE" shall mean the date of the Company's annual shareholder
meeting.

     "AWARD"  shall  mean a Stock  Award,  SAR or Cash  Award  under  the  Grant
Program.

     "BOARD" shall mean the Board of Directors of the Company.

     "CASH  AWARD"  shall  mean an award to be paid in cash  and  granted  under
Section 2.5 hereunder.

                                       10
<PAGE>
     "CHANGE IN CONTROL"  shall mean and include the following  transactions  or
situations:

          (i) A sale,  transfer,  or other  disposition by the Company through a
single  transaction  or a series of  transactions  of  securities of the Company
representing  30 percent or more of the combined  voting power of the  Company's
then  outstanding  securities to any "Unrelated  Person" or "Unrelated  Persons"
acting in concert  with one  another.  For  purposes of this  Section,  the term
"Person"  shall mean and include any  individual,  partnership,  joint  venture,
association, trust corporation, or other entity (including a "group" as referred
to in Section 13(d)(3) of the 1934 Act). For purposes of this Section,  the term
"Unrelated  Person" shall mean and include any Person other than the Company,  a
wholly-owned  subsidiary  of the  Company,  or an employee  benefit  plan of the
Company.

          (ii)  A  sale,  transfer,   or  other  disposition  through  a  single
transaction  or a series  of  transactions  of all or  substantially  all of the
assets of the Company to an  Unrelated  Person or  Unrelated  Persons  acting in
concert with one another.

          (iii) A  change  in the  ownership  of the  Company  through  a single
transaction  or a series  of  transactions  such  that any  Unrelated  Person or
Unrelated  Persons  acting in concert  with one another  become the  "Beneficial
Owner,"  directly or indirectly,  of securities of the Company  representing  at
least 30 percent of the combined voting power of the Company's then  outstanding
securities. For purposes of this Section, the term "Beneficial Owner" shall have
the same meaning as given to that term in Rule 13d-3  promulgated under the Act,
provided  that  any  pledgee  of  voting  securities  is  not  deemed  to be the
Beneficial  Owner thereof prior to its acquisition of voting rights with respect
to such securities.

          (iv)  Any  consolidation  or  merger  of the  Company  with or into an
Unrelated  Person,  unless  immediately  after the  consolidation  or merger the
holders  of  the  common  stock  of  the  Company   immediately   prior  to  the
consolidation or merger are the Beneficial Owners of securities of the surviving
corporation representing at least 50 percent of the combined voting power of the
surviving corporation's then outstanding securities.

          (v) During any period of two years,  individuals who, at the beginning
of such period, constituted the Board of Directors of the Company cease, for any
reason,  to  constitute  at least a majority  thereof,  unless the  election  or
nomination  for  election of each new  director  was  approved by the vote of at
least two-thirds of the directors then still in office who were directors at the
beginning of such period.

          (vi) A change in  control  of the  Company  of a nature  that would be
required to be reported in response to item 6(e) of Schedule  14A of  Regulation
14A  promulgated  under the 1934 Act,  or any  successor  regulation  of similar
import,  regardless  of  whether  the  Company  is  subject  to  such  reporting
requirement.

     Notwithstanding  any  provision  hereof to the  contrary,  the  filing of a
proceeding for the reorganization of the Company under Chapter 11 of the General
Bankruptcy Code or any successor or other statute of similar import shall not be
deemed to be a Change of Control for purposes of this Plan.

     "CODE" shall mean the Internal Revenue Code of 1986, as amended.

     "COMPANY"  shall mean  Frontier  Adjusters  of  America,  Inc.,  an Arizona
corporation.

     "CORPORATE  TRANSACTION"  shall mean (a) a merger or consolidation in which
the Company is not the surviving entity,  except for a transaction the principal
purposes of which is to change the state in which the  Company is  incorporated;
(b) the sale,  transfer of or other  disposition of all or substantially  all of
the  assets of the  Company  and  complete  liquidation  or  dissolution  of the
Company,  or (c) any reverse merger in which the Company is the surviving entity
but in which  the  securities  possessing  more  than 50  percent  of the  total
combined voting power of the Company's outstanding securities are transferred to
a person or persons  different from those who held such  securities  immediately
prior to such merger.

     "DISINTERESTED  DIRECTORS"  shall  mean those  Directors  who  satisfy  the
definition of "Disinterested Person" under Rule 16b-3(c)(2)(i) promulgated under
the 1934 Act.

                                       11
<PAGE>
     "EFFECTIVE DATE" shall mean the date that the Plan has been approved by the
shareholders as required by Section 1.3(a) hereof.

     "ELIGIBLE  PERSONS" shall mean,  with respect to the Grant  Program,  those
persons  who,  at the time  that the  Option  or Award is  granted,  are (i) key
personnel  (including  officers  and  directors)  of the  Company  or  Parent or
Subsidiary  Corporations,  or (ii)  consultants or independent  contractors  who
provide valuable  services to the Company or Parent or Subsidiary  Corporations;
provided that if a Senior Committee is formed pursuant to Section 2.1(b) hereof,
the members of that Committee shall not be included as "Eligible  Persons" under
the Grant Program during their tenure on the Senior Committee.

     "EMPLOYEE  COMMITTEE"  shall mean that committee  appointed by the Board to
administer the Plan with respect to the  Non-Affiliates  and comprised of one or
more persons who are members of the Board.

     "EXERCISE  DATE" shall be the date on which written  notice of the exercise
of an Option is delivered to the Company in accordance with the  requirements of
the Plan.

     "GRANTEE"  shall mean an  Eligible  Person or  Eligible  Director  that has
received an Award.

     "GRANT  PROGRAM"  shall mean the  program  described  in Article II of this
Agreement  pursuant to which  certain  Eligible  Persons are granted  Options or
Awards in the discretion of the Plan Administrator.

     "INCENTIVE  STOCK  OPTION" shall mean an Option that is intended to qualify
as an "incentive stock option" under Code section 422.

     "NON-AFFILIATES" shall mean all persons who are not Affiliates.

     "$100,000 LIMITATION" shall mean the limitation in which the aggregate fair
market value  (determined  as of the  respective  date or dates of grant) of the
Stock for which one or more  Options  granted to any person  under this Plan (or
any other  option plan of the Company or any Parent or  Subsidiary  Corporation)
may for the first time be exercisable as Incentive  Stock Options during any one
calendar year shall not exceed the sum of $100,000.

     "OPTIONHOLDER"  shall mean an  Eligible  Person to whom  Options  have been
granted.

     "OPTIONED  SHARES"  shall be those shares of Stock to be optioned from time
to time to any Eligible Person.

     "OPTION  PRICE"  shall mean the option  price per share as specified by the
Plan Administrator or by the terms of the Plan.

     "OPTIONS" shall mean options granted under the Plan to acquire Stock.

     "PARENT  CORPORATION"  shall mean any  corporation in the unbroken chain of
corporations  ending with the employer  corporation,  where, at each link of the
chain,  the  corporation  and the link  above  owns at least 50  percent  of the
combined  total voting power of all classes of the stock in the  corporation  in
the link below.

     "PLAN" shall mean this stock option plan for Frontier Adjusters of America,
Inc.

     "PLAN ADMINISTRATOR" shall mean (a) either the Board, the Senior Committee,
or  any  other  committee,   whichever  is  applicable,   with  respect  to  the
administration  of the Grant Program as it relates to Affiliates  and (b) either
the  Board,  the  Employee  Committee,  or any  other  committee,  whichever  is
applicable,  with  respect  to the  administration  of the Grant  Program  as it
relates to Non-Affiliates.

     "REGISTRATION  DATE"  shall have the  meaning  set forth in Section  1.3(b)
hereof.

     "SAR" shall mean stock appreciation  rights granted pursuant to Section 2.4
hereof.

                                       12
<PAGE>
     "SENIOR  COMMITTEE"  shall mean that  committee  appointed  by the Board to
administer the Grant Program with respect to the Affiliates and comprised of two
or more Disinterested Directors.

     "SERVICE" shall have the meaning set forth in Section 2.2(n) hereof.

     "STOCK"  shall mean shares of the Company's  common stock,  $.001 par value
per share,  which may be unissued or treasury shares, as the Board may from time
to time determine.

     "STOCK AWARDS" shall mean Stock directly granted under the Grant Program.

     "SUBSIDIARY  CORPORATION"  shall mean any corporation in the unbroken chain
of corporations starting with the employer  corporation,  where, at each link of
the chain,  the  corporation  and the link above owns at least 50 percent of the
combined voting power of all classes of stock in the corporation below.

     EXECUTED as of the _____ day of ______________, 2000.


                                        FRONTIER ADJUSTERS OF AMERICA, INC.


                                        By:
                                           -------------------------------------
                                        Name:
                                             -----------------------------------
                                        Its:
                                            ------------------------------------

ATTESTED BY:


------------------------------
Secretary

                                       13
<PAGE>
                                    ANNEX C

                           AMENDED AND FIRST RESTATED
                            ARTICLES OF INCORPORATION
                                       OF
                       FRONTIER ADJUSTERS OF AMERICA, INC.

     These Amended and Restated  Articles of Incorporation  correctly set forth,
without  change,  the  Amended  and  Restated  Articles  adopted by the Board of
Directors and Shareholders as of  ____________,  2000, and  ____________,  2000,
respectively,  and  supersede  the original  Articles of  Incorporation  and all
amendments to the original Articles of Incorporation.

     ARTICLE 1. The name of the corporation is NETREX BUSINESS  SERVICES,  INC.,
(the "Corporation").

     ARTICLE  2. The  purpose  for which the  Corporation  is  organized  is the
transaction  of any  and all  lawful  business  for  which  corporations  may be
incorporated  under the Arizona  Business  Corporation Law, as it may be amended
from time to time (the "Business Corporation Act").

     ARTICLE 3. The present character of business that the Corporation  conducts
in the State of Arizona  is  insurance  adjusting,  risk  management,  and other
businesses through wholly-owned subsidiaries, and all manner of activity related
thereto.

     ARTICLE 4. The authorized capital stock of the corporation shall be divided
into 100,000,000  shares of preferred stock with a par value to be determined by
the Board of  Directors  prior to the  issuance  of the stock,  and  100,000,000
shares of common  stock,  par value $0.01 per share.  Stock shall be issued when
paid for in cash, past services,  real property or personal property, and shall,
when issued, be fully paid for and forever  non-assessable.  The judgment of the
Board of  Directors  as to the value of any  property  or  service  rendered  in
exchange  for stock shall be  conclusive  in the absence of actual  fraud in the
transaction.

     Each issued and  outstanding  share of common stock will entitle the holder
thereof to one (1) vote on any matter  submitted  to a vote of or for consent of
shareholders.

     The Board of Directors is  authorized  to provide from time to time for the
issuance of shares of serial  preferred  stock in series and to fix from time to
time before issuance the designation,  preferences, privileges and voting powers
of the shares of each series of serial  preferred stock and the  restrictions or
qualifications  thereof,  including,  without  limiting  the  generality  of the
foregoing, the following:
<PAGE>
     i. The serial designation and authorized number of shares;

     ii. The dividend  rate,  the date or dates on which such  dividends will be
payable, and the extent to which such dividends may be cumulative;

     iii.  The amount or amounts to be  received  by the holders in the event of
voluntary or involuntary dissolution or liquidation of the Corporation;

     iv.  The price or prices at which  shares  may be  redeemed  and any terms,
conditions and limitations upon such redemption;

     v. Any sinking fund provisions for redemption or purchase of shares of such
series; and

     vi. The terms and conditions, if any, on which shares may be converted into
shares of other capital stock,  or of other series of serial  preferred stock of
the Corporation.

     Each series of serial  preferred  stock, in preference to the common stock,
may be entitled  to  dividends,  from funds or other  assets  legally  available
therefor,  at such rates, payable at such times and cumulative to such extent as
may be  fixed  by the  Board  of  Directors  pursuant  to the  authority  herein
conferred   upon  it.  In  the  event  of  dissolution  or  liquidation  of  the
Corporation,  voluntary  or  involuntary,  the  holders of the serial  preferred
stock, in preference to the common stock, may be entitled to receive such amount
or amounts as may be fixed by the Board of Directors  pursuant to the  authority
herein conferred upon it. Each issued and outstanding  share of serial preferred
stock will entitle the holder  thereof only to those  votes,  if any,  which may
expressly be fixed as hereinafter provided for the respective series thereof and
to voting rights on certain matters, and in certain circumstances,  as set forth
in this Article.

     Preference stock of any series redeemed, converted, exchanged, purchased or
otherwise  acquired by the Corporation shall be cancelled by the Corporation and
returned  to the status of  authorized  but  unissued  preference  stock  unless
otherwise provided herein or in resolutions of the board of directors duly filed
with the Arizona Corporation Commission authorizing the issuance of the series.

     All shares of any series of serial preferred stock, as between  themselves,
shall rank equally and be identical;  and all series of serial  preferred stock,
as between themselves shall rank equally and be identical except as set forth in
resolutions  of the board of directors  duly filed with the Arizona  Corporation
Commission authorizing the issuance of the series.

     ARTICLE  5. The name  and  street  address  of the  statutory  agent of the
Corporation are Corporation Service Company, 3636 North Central Avenue, Phoenix,
Arizona 85012.

     ARTICLE 6. The board of  directors  consists  of 9  members.  The number of
directors  may be increased  or decreased  from time to time as set forth in the
bylaws of the  Corporation.  The names and  addresses of each of the persons who
currently serve as the members of the board of directors are:

                                        2
<PAGE>
            Name                                 Address
            ----                                 -------
     John M. Davies            45 East Monterey Way, Phoenix, Arizona 85012
     Jeffrey R. Harcourt       45 East Monterey Way, Phoenix, Arizona 85012
     Troy Huth                 45 East Monterey Way, Phoenix, Arizona 85012
     Jeffrey C. Jordan         45 East Monterey Way, Phoenix, Arizona 85012
     Louis T. Mastos           45 East Monterey Way, Phoenix, Arizona 85012
     William J. Rocke          45 East Monterey Way, Phoenix, Arizona 85012
     Jean E. Ryberg            45 East Monterey Way, Phoenix, Arizona 85012
     Kenneth A. Sexton         45 East Monterey Way, Phoenix, Arizona 85012
     William A. White          45 East Monterey Way, Phoenix, Arizona 85012

     ARTICLE 7. The personal liability of any director of the Corporation to the
Corporation or its  shareholders  for money damages for any action or failure to
take any action as a director is hereby eliminated to the fullest extent allowed
by law.

     ARTICLE 8. The Corporation shall indemnify, and advance expenses to, to the
fullest  extent  allowed by law,  any person who incurs  liability or expense by
reason of such person acting as a director or officer of the  Corporation.  This
indemnification  with respect to  directors  and  officers  shall be  mandatory,
subject  to  the   requirements  of  the  Business   Corporation   Act,  in  all
circumstances in which  indemnification is permitted by the Business Corporation
Act. In addition,  the Corporation may, in its sole discretion,  indemnify,  and
advance expenses to, to the fullest extent allowed by law, any person who incurs
liability or expense by reason of such person  acting as an employee or agent of
the  Corporation,  except where  indemnification  is  mandatory  pursuant to the
Business  Corporation Act, in which case the Corporation  shall indemnify to the
fullest extent required by the Business Corporation Act.

     ARTICLE 9. Pursuant to Arizona Revised Statutes Sections  10-2721(A)(2) and
10-2743(A)(2)  and  pursuant  to  the  approval  of  the  shareholders  of  this
Corporation,  this  Corporation  shall be exempt from the  provisions  of A.R.S.
Section 10-2721  through  10-2743,  concerning  control share  acquisitions  (as
defined in A.R.S.  Section  10-2701(9) and business  combinations (as defined in
A.R.S. Section 10-2701(6)).  This Article 9 shall not apply to any control share
acquisition made on or before the effective date of the Articles of Amendment to
this  Corporation's  Articles of  Incorporation  to  incorporate  this Article 9
herein,  or to any  business  combination  with an  interested  shareholder  (as
defined in A.R.S.  Section 10-2701(10)) whose share acquisition date (as defined
in A.R.S.  Section  10-2701(14))  was on or  before  the  effective  date of the
Articles  of  Amendment  to this  Corporation's  Articles  of  Incorporation  to
incorporate this Article 9 herein.

     ARTICLE 10. Unless the bylaws of the Corporation  provide otherwise and the
statutory  agent expressly  consents  thereto in writing,  all records  required
pursuant to the Business  Corporation  Act to be kept by the  Corporation or its
agent  shall be kept by the  Corporation  at the known  place of business of the
Corporation.

     ARTICLE 11. The Corporation  shall have the right to pay dividends  payable
in shares of one class of stock to holders of shares of another  class or series
of stock of the Corporation,  and no shareholder approval or ratification of any
such dividend shall be required.

     ARTICLE  12. The  street  address of the known  place of  business  for the
Corporation is 45 East Monterey Way, Phoenix, Arizona 85012.

                                        3
<PAGE>
                                     ANNEX D


                        REPORT OF INDEPENDENT ACCOUNTANTS


To the board of directors and shareholders:

In our opinion,  the  accompanying  consolidated  balance sheets and the related
consolidated   statements  of  operations,   changes  in  shareholders'   equity
(deficit),  and  cash  flows  present  fairly,  in all  material  respects,  the
financial  position of United Financial  Adjusting Company and its subsidiaries,
DBG Technologies, Inc. and JW Software, Inc., at December 31, 1999 and 1998, and
the results of their operations and their cash flows for the years then ended in
conformity with accounting  principles  generally accepted in the United States.
These financial  statements are the responsibility of the Company's  management;
our responsibility is to express an opinion on these financial  statements based
on our audits.  We conducted our audits of these  statements in accordance  with
auditing standards  generally accepted in the United States,  which require that
we plan and perform the audit to obtain  reasonable  assurance about whether the
financial  statements  are free of  material  misstatement.  An  audit  includes
examining,  on a test basis,  evidence supporting the amounts and disclosures in
the  financial   statements,   assessing  the  accounting  principles  used  and
significant  estimates made by management,  and evaluating the overall financial
statement  presentation.  We believe that  our audits provide a reasonable basis
for the opinion expressed above.



PricewaterhouseCoopers LLP
Cleveland, Ohio

March 19, 2000
<PAGE>
                                     ANNEX D


                        REPORT OF INDEPENDENT ACCOUNTANTS


To the board of directors and shareholders:

In our opinion,  the  accompanying  consolidated  balance sheets and the related
consolidated   statements  of  operations,   changes  in  shareholders'   equity
(deficit),  and  cash  flows  present  fairly,  in all  material  respects,  the
financial  position of United Financial  Adjusting Company and its subsidiaries,
DBG Technologies, Inc. and JW Software, Inc., at December 31, 1999 and 1998, and
the results of their operations and their cash flows for the years then ended in
conformity with accounting  principles  generally accepted in the United States.
These financial  statements are the responsibility of the Company's  management;
our responsibility is to express an opinion on these financial  statements based
on our audits.  We conducted our audits of these  statements in accordance  with
auditing standards  generally accepted in the United States,  which require that
we plan and perform the audit to obtain  reasonable  assurance about whether the
financial  statements  are free of  material  misstatement.  An  audit  includes
examining,  on a test basis,  evidence supporting the amounts and disclosures in
the  financial   statements,   assessing  the  accounting  principles  used  and
significant  estimates made by management,  and evaluating the overall financial
statement  presentation.  We believe that  our audits provide a reasonable basis
for the opinion expressed above.



PricewaterhouseCoopers LLP
Cleveland, Ohio

March 19, 2000
<PAGE>
             United Financial Adjusting Company and Subsidiaries
                         Consolidated Balance Sheets


As of  December 31,                                        1999         1998
                                                       -----------  -----------
                                     Assets

Current assets:
  Cash                                                 $   230,724  $     5,932
  Accounts receivable, less allowance for doubtful
   accounts of $53,981 in 1999 and $0 in 1998            2,355,720    2,423,976
  Receivables from customers for claims disbursements           --      529,571
  Receivables from parent and affiliates                12,548,691           --
  Prepaid expenses                                          96,820          150
  Deferred tax asset                                            --       57,037
                                                       -----------  -----------
         Total current assets                           15,231,955    3,016,666

Property and equipment, net                              2,734,098    7,669,667
Goodwill, net of amortization                            4,013,628      905,414
                                                       -----------  -----------

         Total assets                                  $21,979,681  $11,591,747
                                                       ===========  ===========

Liabilities and Shareholders' Equity (Deficit)

Current liabilities:
  Note payable                                         $        --  $ 5,656,530
  Accounts payable - trade                               4,139,481    2,774,565
  Agency deposits for claims disbursements               5,162,581           --
  Deferred revenue                                       2,715,567    1,139,697
  Other liabilities and accruals                           933,853      985,666
  Accrued vacation                                         723,637           --
  Payables to parent and affiliates                        684,000    1,630,124
  Federal income taxes payable                                  --      100,185
  Deferred tax liability                                   229,022           --
                                                       -----------  -----------
         Total current liabilities                      14,588,141   12,286,767

Deferred tax liability                                     492,806       84,652
Deferred revenue                                           764,723      337,564
Minority interest                                           62,997      162,670
                                                       -----------  -----------
Total liabilities                                       15,908,667   12,871,653

Commitments and contingencies

Shareholders'  equity:
  Common stock, $0.01 par value; authorized, 2,000,000
   shares; issued and outstanding, 1,000,000                10,000       10,000
  Paid-in capital                                        8,157,477    1,219,030
  Accumulated deficit                                   (2,096,463)  (2,508,936)
                                                       -----------  -----------
         Total shareholders' equity (deficit)            6,071,014   (1,279,906)
                                                       -----------  -----------

Total liabilities and shareholders'  equity            $21,979,681  $11,591,747
                                                       ===========  ===========

              The accompanying notes are an integral part of these
                       consolidated financial statements.

                                       D-2
<PAGE>
               United Financial Adjusting Company and Subsidiaries
                      Consolidated Statements of Operations



For the year ended December 31,                       1999             1998
                                                  ------------      -----------

Revenue                                           $ 16,976,448      $ 9,361,239

Cost and expenses
 Compensation and employee benefits                  9,972,053        5,077,094
 Office and overhead expenses (1)                    5,245,974        3,865,691
 Depreciation and amortization                         714,099          342,001
 Outside services                                      337,684           42,881
                                                  ------------      -----------
      Total costs and expenses                      16,269,810        9,327,667

Income from operations                                 706,638           33,572

Other income (expense)
 Interest expense                                     (440,975)        (256,766)
 Management fees charged to Frontier                   200,000               --
 Rental income                                         295,344          435,728
                                                  ------------      -----------
      Total other income                                54,369          178,962

Income before taxes and minority interest              761,007          212,534

Income taxes                                           448,207           97,737
                                                  ------------      -----------
Income before minority interest                        312,800          114,797
Minority interest                                       99,673           63,549
                                                  ------------      -----------
Net income                                        $    412,473      $   178,346
                                                  ============      ===========
----------
(1)  Charges from  Progressive  relating to certain  general and  administrative
     expenses  allocated to the company were  $2,442,463  and $2,822,000 in 1999
     and 1998, respectively.

                                       D-3
<PAGE>
               United Financial Adjusting Company and Subsidiaries
      Consolidated Statements of Changes in Shareholders' Equity (Deficit)



For the year ended December 31,                       1999              1998
                                                  -----------       -----------
Common stock
  Balance, beginning of year                      $    10,000       $    10,000
    Shares issued                                          --                --
    Shares redeemed                                        --                --
                                                  -----------       -----------
  Balance, end of year                            $    10,000       $    10,000
                                                  -----------       -----------

Paid-in capital
  Balance, beginning of year                      $ 1,219,030       $ 1,150,037
    Capital contributions                           6,938,447            68,993
                                                  -----------       -----------
  Balance, end of year                            $ 8,157,477       $ 1,219,030
                                                  -----------       -----------
Accumulated deficit
  Balance, beginning of year                      $(2,508,936)      $(2,687,282)
    Net income                                        412,473           178,346
                                                  -----------       -----------
  Balance, end of year                            $(2,096,463)      $(2,508,936)
                                                  -----------       -----------

Total shareholders' equity (deficit)              $ 6,071,014       $(1,279,906)
                                                  ===========       ===========

              The accompanying notes are an integral part of these
                       consolidated financial statements.

                                      D-4
<PAGE>
               United Financial Adjusting Company and Subsidiaries
                      Consolidated Statements of Cash Flows


For the year ended December 31,                            1999         1998
                                                       -----------   -----------
Cash flows from operating activities
 Net income                                           $   412,473   $   178,346
 Adjustments to reconcile net income to net
  cash provided by operating activities:
  Depreciation                                            369,710       288,741
  Amortization                                            344,389        53,260
  Deferred taxes                                          694,213        (2,448)
  Minority interest                                       (99,673)      (63,549)
  Changes in assets and liabilities
  (Increase) decrease in:
    Accounts receivable-net                                68,256       968,581
    Prepaid expenses                                      (96,670)           --
  Increase (decrease) in:
    Deferred revenue                                    2,003,029      (136,700)
    Accounts payable                                    1,364,916        83,754
    Other liabilities and accruals                        671,825       439,195
    Income taxes payable / receivable                    (100,185)      100,185
                                                      -----------   -----------
         Net cash provided by operating activities      5,632,283     1,909,365

Cash flows from investing activities
 Purchase of JW Software                                       --    (1,188,459)
 Purchase of property and fixed assets                 (1,277,991)     (136,769)
 Capitalized software                                    (786,620)     (794,481)
                                                      -----------   -----------
         Net cash used in investing activities         (2,064,611)   (2,119,709)

Cash flows from financing activities
 Change in agency deposits for claims disbursements     5,692,152      (529,571)
 Change in receivable/payable parent and affiliates    (9,035,032)      745,847
                                                      -----------   -----------
         Net cash (used in) provided by
          financing activities                         (3,342,880)      216,276
                                                      -----------   -----------
Net increase in cash                                      224,792         5,932

Cash at beginning of the year                               5,932            --
                                                      -----------   -----------
Cash at end of the year                               $   230,724   $     5,932
                                                      ===========   ===========
Supplemental disclosure of cash flow information:
 Cash paid during the year for interest               $   440,975   $   256,766
                                                      ===========   ===========

                                      D-5
<PAGE>
               UNITED FINANCIAL ADJUSTING COMPANY AND SUBSIDIARIES
        (INCLUDES UNITED FINANCIAL ADJUSTING COMPANY, JW SOFTWARE, INC.,
                          AND DBG TECHNOLOGIES, INC.)

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

DECEMBER 31, 1999 AND 1998


NOTE 1: REPORTING AND ACCOUNTING POLICIES

NATURE OF OPERATIONS

Prior to November 5, 1999,  United  Financial  Adjusting  Company ("UFAC") was a
wholly  owned  subsidiary  of  The  Progressive   Corporation   ("Progressive").
Effective November 5, 1999,  Progressive  contributed all of the common stock of
UFAC to Netrex Holdings LLC ("Netrex  Holdings"),  a Delaware limited  liability
company in return for 19% of the outstanding  stock of Netrex  Holdings.  Netrex
LLC, contributed $810,000 to Netrex Holdings and issued a put and a supplemental
put which gave  Progressive  the right to put its interest in Netrex Holdings to
Netrex LLC for $15 million payable on January 2, 2002 or for $50 million payable
December 31, 2011. The actual transaction on November 5, 1999 transferred 49% of
the  interest  in Netrex  Holdings  to Netrex LLC with a delayed  transfer of an
additional  32%,  which will take place on or about October 31, 2000,  such that
Netrex LLC will hold 81% of the outstanding  shares of Netrex Holdings.  The 32%
automatically  passes to Netrex LLC at the earlier of it becoming independent of
Progressive's  computer  systems or October 31,  2000.  The value of the put was
pushed-down to the subsidiaries of Netrex Holdings.  The portion pushed down to,
and recorded  by, UFAC and certain  subsidiaries  ("Company")  included in these
financial statements on November 5, 1999 was $3,452,604 in the aggregate,  which
will be amortized by the Company over 20 years on a straight-line basis.

Subsequent to such  transaction,  on March 28, 2000, Netrex LLC distributed 100%
of its interest in Netrex Holdings to Netrex Capital Group LLC.

The Company provides services to the financial services and technology  markets.
Subsidiary Companies include JW Software Inc. ("JW") and DBG Technologies,  Inc.
("DBG"):

*    UFAC provides  claim  management and adjusting  services,  primarily to the
     vehicle rental market.
*    JW  develops  and  implements  personal  computer  and  server-based  claim
     management software.
*    DBG  provides  maintenance  and  support  services  for  JW  customers  and
     centralized  marketing and sales support for software operations.  DBG also
     develops specialized internet business applications.

The financial  statements  have been prepared to reflect the financial  position
and results of operations  of UFAC,  JW and DBG on a carve-out  basis and not to
reflect  UFAC  and all  majority-owned  subsidiaries  on a  consolidated  basis.
Vehicle Inspection Services,  Inc., a former subsidiary of UFAC, was divested in
1999 and is not a party to the merger.  Accordingly,  the  following  subsidiary
companies have been excluded from the consolidated financial statements:

*    Frontier Adjusters of America, Inc. and subsidiaries ("Frontier")
*    Progressive Vehicle Inspection Services, Inc. ("VIS")

On October 31, 1998,  UFAC  purchased  51% of the voting  common stock of JW for
$1,194,125.  UFAC has accounted for the acquisition  using the purchase  method,
and  accordingly,  the operating  results of JW are included in the consolidated
results of the Company from the date of  acquisition.  If the  transaction  were
recorded as if the acquisition had been consummated on January 1, 1998,  results
of operations for 1998 would have been as follows:

         Net Sales                  $10,739,555
         Net Income                 $   533,732

Original  goodwill of $958,673 (of which $781,856  remains at December 31, 1999)
is being amortized over 3 years.

                                      D-6
<PAGE>
BASIS OF CONSOLIDATION AND REPORTING

All of the UFAC  subsidiaries  are wholly owned or controlled.  All intercompany
accounts and transactions are eliminated in consolidation.  Certain subsidiaries
have been carved-out (see Nature of Operations).

CASH AND CASH EQUIVALENTS

Prior to November 5, 1999,  the Company  received  treasury and cash  management
services from certain Progressive  subsidiaries,  operating within Progressive's
centralized  cash  management  system.  Effective  November 5, 1999, the Company
participates  in a transitional  services  agreement with  Progressive  Casualty
Insurance Company, a wholly owned subsidiary of Progressive,  which continues to
provide certain treasury and cash management  services through October 31, 2000.
The  Company  carries a payable to or  receivable  from  parent  and  affiliates
related to this  centralized  cash management  arrangement,  which receivable or
payable  will be settled  in cash on, if not  before,  October  31,  2000.  Cash
recorded  on the  balance  sheet  represents  cash held  directly  by one of the
Company's subsidiaries.

PROPERTY AND EQUIPMENT

Fixed assets are recorded at cost.  Depreciation  is provided over the estimated
useful lives of the assets using accelerated  methods for computers and straight
line for all other fixed  assets.  The  Company  early  adopted  the  accounting
treatment  required by Statement  of Position  (SOP) 98-1,  "ACCOUNTING  FOR THE
COSTS OF COMPUTER  SOFTWARE  DEVELOPED  AND OBTAINED FOR INTERNAL USE" and, as a
result, capitalized $794,481 of computer software costs incurred during the year
ended  December  31,  1998 and an  additional  $786,621  during  the year  ended
December 31, 1999. The company will amortize these computer  software costs on a
straight-line basis over a 60 month period once fully operational.

Prior to November 1999,  Progressive  provided many of the fixed assets deployed
in the operations of the Company and the Company was charged monthly usage fees.
Effective  November 1999, the Company acquired  substantially all of these fixed
assets from Progressive.

A summary of depreciable lives follows:

                 Asset Description                        Depreciable Life
                ------------------                        ----------------
              Building and improvements                     20 - 31 years
              Computer and software                            3 years
              Furniture and fixtures                           5 years

AGENCY DEPOSITS FOR CLAIM DISBURSEMENTS AND RECEIVABLE FROM CUSTOMERS FOR CLAIM
DISBURSEMENTS

During 1998,  the  Company's  customers  would  pre-fund  losses under an escrow
arrangement.  At  year-end,  the  Company  funded  certain  losses that were not
pre-funded by the customers;  as such, the Company has recorded a receivable for
this balance of $529,571 as of December 31, 1998.  This receivable was collected
during 1999.  During 1999, the Company began to require advance cash deposits or
Agency Deposits for Claims Disbursements (Agency Deposits) from customers to pay
future losses.  Such Agency Deposits  represent funds received by the Company in
its capacity as an agent with  responsibility  to disburse  funds for claims and
related settlement expenses on behalf of its customers. No revenue is recognized
on agency  deposits.  Pre-funded  Agency  Deposits  for Claim  Disbursements  at
December 31, 1999 totaled $5,162,581.

INCOME TAXES

The Company  accounts for income taxes using the  liability  method.  Under this
method,  deferred tax assets and liabilities are determined based on differences
between  their  financial  reporting  and tax bases and are  measured  using the
enacted tax rates that will be in effect when the  differences  are  expected to
reverse.

                                      D-7
<PAGE>
COMMON STOCK

On or about November 5, 1999,  the Board of Directors of the Company  authorized
the re-capitalization of the Company to, among other things, authorize 2,000,000
shares of Common  Stock of the Company and to reserve  100,000  shares of Common
Stock for the  issuance  of shares  upon the  exercise  of stock  options in the
future.  The Company amended its Articles of Incorporation,  the effect of which
was to change the 750 authorized and issued shares of Common Stock, par value of
$1.00 per share,  into 1,000,000  shares of new Common Stock,  par value of $.01
per share and to change the previously  authorized and unissued shares of Common
Stock, par value $1.00 per share, into 1,000,000 shares of new Common Stock, par
value  $.01 per  share.  All prior  years have been  restated  to  reflect  this
capitalization.

REVENUE RECOGNITION

The Company  utilizes  various  revenue  recognition  policies to properly match
revenue with related expenses in accordance with accounting principles generally
accepted in the United States:

*    UFAC defers  revenue and recognizes it over the expected  claims  adjusting
     period.
*    JW and DBG generally  recognize  software  license revenues when a customer
     purchase  order has been  received and accepted,  the software  product has
     been shipped,  there are no uncertainties  surrounding  product acceptance,
     the fees are fixed and determinable, and collection is considered probable.
     Software  license  revenue does not include  revenue from  maintenance  and
     support  services.  Fees related to services are recognized as the services
     are performed.  Customer  support revenues are deferred and recognized on a
     straight-line  basis  over  the  period  covered  by the  customer  support
     agreements.

USE OF ESTIMATES IN THE PREPARATION OF FINANCIAL STATEMENTS

The preparation of financial statements in conformity with accounting principles
generally  accepted in the United States  requires  management to make estimates
and assumptions  that affect the reported  amounts of assets and liabilities and
disclosures  of contingent  assets and  liabilities at the date of the financial
statements and the reported amounts of revenue and expenses during the reporting
period. Actual results could differ from those estimates.

SEGMENT REPORTING

Effective January 1, 1998, the Company adopted Statement of Financial Accounting
Standards  ("SFAS") No. 131,  DISCLOSURES  ABOUT  SEGMENTS OF AN ENTERPRISE  AND
RELATED  INFORMATION..  SFAS No. 131 modifies the  disclosure  requirements  for
reportable  segments  and  establishes  standards  in the way public  businesses
report information about operating segments in financial  statements and interim
reports issued to  shareholders..  SFAS No. 131 also  establishes  standards for
related  disclosures  about products and services,  geographic  areas, and major
customers.

RECENT PRONOUNCEMENTS

In June 1998, the Financial  Accounting Standards Board ("FASB") issued SFAS No.
133,  "ACCOUNTING  FOR  DERIVATIVE  INSTRUMENTS  AND HEDGING  ACTIVITIES"  (SFAS
133")..  SFAS  133  establishes  new  accounting  for  reporting  standards  for
derivative financial  instruments and for hedging activities.  SFAS 133 requires
the Company to measure all  derivatives  at fair value and to recognize  them in
the balance sheet as an asset or liability, depending on the Company's rights or
obligations  under the applicable  derivative  contract.  In June 1999, the FASB
issued SFAS No. 137,  which  deferred the effective date of adoption of SFAS 133
for one year. The Company will adopt SFAS 133 no later than the first quarter of
fiscal  year 2001.  SFAS 133 is not  expected  to have a material  impact on the
Company's consolidated results of operations, financial position or cash flows.

                                      D-8
<PAGE>
NOTE 2: PROPERTY AND EQUIPMENT

Property and equipment consists of the following:

                                                    1999                1998
                                                -----------         -----------

       Land                                     $        --         $   706,423
       Buildings and Improvements                        --           7,533,729
       Computers and Software                       619,788             833,004
       Construction in Process                    1,581,102                  --
       Furniture and Fixtures                       698,957              15,747
                                                -----------         -----------
                                                  2,899,847           9,088,903
       Less Accumulated Depreciation               (165,749)         (1,419,236)
                                                -----------         -----------
                                                $ 2,734,098         $ 7,669,667
                                                ===========         ===========

NOTE 3: RELATED PARTY TRANSACTIONS

Progressive provides certain general and administrative services to the Company,
including finance, legal, systems, benefits, and facilities.  These expenses are
allocated to the Company based on revenue,  utilization,  or other methods which
management  believes to be reasonable.  These  allocations  were  $2,442,463 and
$2,822,000 in 1999 and 1998,  respectively  and are included in the Consolidated
Statement of Operations as "office and overhead expenses".

The  expenses  allocated to the Company for these  services are not  necessarily
indicative of the expenses that would have been incurred if the Company had been
a separate,  independent  entity and had managed these functions.  Subsequent to
November 5, 1999, the Company will continue to receive certain of these services
through  October 31, 2000 pursuant to a  transitional  services  agreement  with
Progressive. The Company will initially pay $18,500 monthly to Progressive under
this  agreement,  with  monthly  payments  declining  as  certain  services  are
discontinued.

Prior to November 5, 1999, the Company sold a certain rental property, which was
not  occupied  by the  Company,  and related  improvements  to  Progressive  for
$7,737,280  in a non-cash  transaction.  In exchange for the land and  building,
Progressive  extinguished  the related debt and the  resulting net proceeds were
recorded through the Progressive  inter-company  account.  The net difference of
$1,106,810  between the sale price and the net book value of the rental property
less the related debt was  recorded as  contributed  capital from  Progressive..
Progressive had previously rented this building from the Company.

Prior to November 5, 1999,  the Company's  obligation for vacation and sick time
was allocated from  Progressive to the Company and is reflected in the "Payables
to Parent and Affiliates" balance as of December 31, 1998. Beginning on November
5, 1999,  this  obligation was separately  accounted for and is reflected in the
"Accrued Vacation" balance as of December 31, 1999.

The Company was included in consolidated  U.S.  federal income tax returns filed
by Progressive,  except for operations  related to JW. The tax expense reflected
in the consolidated statement of operations and tax liabilities reflected in the
consolidated  balance  sheet have been  prepared on a separate  return  basis as
though the Companies filed stand-alone income tax returns.

Through December 31, 1999, the Company participated in Progressive's  two-tiered
Retirement Security Program.  The first tier was a defined  contribution pension
plan covering  substantially  all employees who meet  requirements as to age and
length  of  service.  Contributions  vary  from  1%  to 5%  of  annual  eligible
compensation  up to the Social  Security  wage base,  based on years of eligible
service.  The second  tier is a long-term  savings  plan under which the Company
matches amounts  contributed to the plan by an employee up to a maximum of 3% of
the employee's eligible compensation. Company contributions were included in the
above mentioned allocations to the Company from Progressive for this program.

In April 1999,  the Company  entered into an  agreement  with  Frontier  whereby
Frontier pays UFAC $25,000 per month for marketing,  managerial,  technological,
financial, and other services and resources. As of December 31, 1999 the Company
showed a receivable balance of $75,000.

                                      D-9
<PAGE>
Progressive  settled  intercompany  loans due from the  Company  with a non-cash
contribution  of capital to the Company on  November 5, 1999.  The amount of the
loans  contributed   totaled   $5,358,809,   exclusive  of  the  above-mentioned
$1,106,810 related to the sale of the rental property.

NOTE 4: STOCK OPTIONS

The Company  provides  equity  incentives  to certain key  employees by means of
incentive stock options and stock  appreciation  rights which have been provided
under various stock option plans.

Effective  November 1999, the Company adopted a stock option plan to be known as
the 1999 Stock  Option Plan  ("1999  Plan").  The 1999 Plan has  100,000  shares
authorized.  The  non-qualified  stock options granted are for periods up to ten
years,  with portions  becoming vested and exercisable  over a four to five year
period after the date of grant and remaining  exercisable  for specific  periods
thereafter.   All  options  have  an  exercise  price   specified  by  the  Plan
Administrator  that is at least equal to or greater  than fair  market  value at
date of grant. Stock option activity under the 1999 Plan follows:

                 Options Outstanding          Number of Shares   Exercise Price
                 -------------------          ----------------   --------------

           Beginning of Year                           --              --

           Granted November 5, 1999                71,800             $20
           Exercised                                   --              --
           Cancelled                                   --              --
                                                   ------
           End of Year                             71,800             $20
                                                   ======

           Exercisable, End of Year                    --
                                                   ------
           Available for Grant, End of Year        28,200
                                                   ======

The Company applies APB Opinion No. 25, Accounting for Stock Issued to Employees
in accounting for its plans. No compensation expense has been recognized for the
November  1999 grants in which the fair value per share is equal to the exercise
price per share.  Had  compensation  expense been  determined  based on the fair
value at the grant dates for awards under this plan  consistent  with the method
of  Statement  No. 123,  reported  net income for 1999 would have  decreased  by
$4,323.

           Net Income
            As reported                          $412,473
            Pro forma                            $408,150

NOTE 5: COMMITMENTS AND CONTINGENCIES

The Company  substantially  operates from  Progressive-owned/leased  facilities;
rental  agreements are short-term in nature with monthly rent payments  totaling
approximately    $77,975.    The   Company   will   substantially   vacate   all
Progressive-owned/leased  facilities by October 2000, and will be leasing office
space from other non-affiliated entities.

From time to time the Company is subject to various claims and legal proceedings
arising in the normal course of business.  Management believes that the ultimate
liability arising from such claims and proceedings,  if any, in the aggregate is
covered by insurance or will not be material to the consolidated  balance sheet,
results of operations or cash flows.

                                      D-10
<PAGE>
NOTE 6: SEGMENT REPORTING

The Company's  reportable segments are as follows (1) UFAC, which provides claim
management and adjusting services,  (2) JW, which develops and implements PC and
server-based claim management software,  and (3) DBG, which develops specialized
internet business applications.

Management  evaluates  the  performance  of each segment based on profit or loss
from operations before income taxes.

Financial information with respect to the reportable segments follows:

<TABLE>
<CAPTION>
1999                                   UFAC            JW           DBG            Elim.      Consolidated
                                   -----------     ----------     ---------     ----------     -----------
<S>                                <C>             <C>            <C>           <C>            <C>
External revenue                   $15,090,701     $1,714,843     $ 170,904     $       --     $16,976,448
Inter-segment revenue              $        --     $  279,441     $ 516,856     $ (796,297)    $        --
                                   -----------     ----------     ---------     ----------     -----------
                                   $15,090,701     $1,994,284     $ 687,760     $ (796,297)    $16,976,448
Depreciation and amortization      $   690,353     $   23,746     $      --     $       --     $   714,099
Interest expense                   $   433,985     $    3,833     $   3,157     $       --     $   440,975
Segment net income                 $   715,512     $ (103,742)    $(199,297)    $       --     $   412,473
Expenditures for segment assets    $ 2,030,632     $   33,979     $      --     $       --     $ 2,064,611
Segment assets                     $21,318,363     $  562,069     $  99,249     $       --     $21,979,681

1998
External revenue                   $ 9,204,731     $  156,508     $      --     $       --     $ 9,361,239
Inter-segment revenue              $        --     $       --     $      --     $       --     $        --
                                   -----------     ----------     ---------     ----------     -----------
                                   $ 9,204,731     $  156,508     $      --     $       --     $ 9,361,239
Depreciation and amortization      $   342,001     $       --     $      --     $       --       $ 342,001
Interest expense                   $   256,766     $       --     $      --     $       --       $ 256,766
Segment net income                 $   244,488     $  (66,142)    $      --     $       --       $ 178,346
Expenditures for segment assets    $ 2,119,709     $       --     $      --     $       --     $ 2,119,709
Segment assets                     $11,305,453     $  286,294     $      --     $       --     $11,591,747
</TABLE>

NOTE 7: MAJOR CUSTOMERS

Included in 1999 revenue are collections  received from three  customers,  which
provided  the Company  with  revenue  representing  $4,773,448,  $2,889,995  and
$6,729,998 or 85% of total revenue.

Included in 1998 revenue are  collections  received  from two  customers,  which
provided the Company with revenue representing  $4,838,562 and $2,524,351 or 79%
of total revenue.

NOTE 8: INCOME TAXES

The components of the provision for income taxes at December 31 are as follows:

                                                      1999              1998
                                                   -----------        --------
        Federal
           Current                                 $        --          87,340
           Deferred                                    390,747          (2,134)
        State
           Current                                          --          12,845
           Deferred                                     57,460            (314)
                                                   -----------        --------
        Income taxes                               $   448,207        $ 97,737
                                                   ===========        ========

                                      D-11
<PAGE>
NOTE 8: INCOME TAXES (CONTINUED)

A  reconciliation  of the  statutory  Federal  income tax rate to the  Company's
effective tax rate follows:

                                                       1999             1998
                                                    ---------        ---------
        Statutory rate                                  34.00%           34.00%
        Increase (decrease) resulting from:
          State income taxes, net                        7.55%            5.90%
          Goodwill                                      17.02%            8.52%
          Other                                          0.13%          -2.43%
                                                    ---------        ---------
        Effective rate                                  58.70%           45.99%
                                                    =========        =========

Net deferred tax assets and liabilities consist of the following components:

                                                       1999             1998
                                                    ---------        ---------
        Deferred tax assets
          Current:
          Allowance for doubtful accounts           $  21,052        $      --
          Other liabilities                           296,723          279,977
                                                    ---------        ---------
                                                      317,775          279,977
        Deferred tax liabilities
          Current:
          Deferred revenue                           (546,797)        (222,940)
                                                    ---------        ---------
          Current deferred tax (liability) asset     (229,022)          57,037
                                                    ---------        ---------

        Deferred tax asset
          Long term:
          Property and equipment                        4,756               --
          Net operating loss benefit                  144,783           40,092
                                                    ---------        ---------
                                                      149,539           40,092
                                                    ---------        ---------
        Deferred tax liabilities
          Long term:
          Property and equipment                      (25,715)        (124,744)
          Computer software                          (616,630)              --
                                                    ---------        ---------
                                                     (642,345)        (124,744)
                                                    ---------        ---------

             Long-term deferred tax liability        (492,806)         (84,652)
                                                    ---------        ---------

        Net deferred tax liability                  $(721,828)       $ (27,615)
                                                    =========        =========

The company has available net operating losses ("NOL") of $1,243,282,  which can
be  used  to  offset  future   taxable   income   generated  by  the  individual
subsidiaries. These NOL's begin to expire in 2018 if not utilized.

                                      D-12
<PAGE>
NOTE 9: SUBSEQUENT EVENTS

Transaction Between Frontier and the Company

The  Company's  Board of Directors has  authorized  management of the Company to
merge with  Frontier  subject to  Frontier's  shareholders  approval.  Under the
current proposal,  the Company's  shareholders would receive  approximately 11.6
million shares of Frontier stock in exchange for the Company's  common stock and
its holdings in JW and DBG. If approved,  UFAC will account for the merger under
the purchase method of accounting.  Under the purchase method of accounting, the
acquiring  enterprise for accounting purposes in a business combination effected
through the  exchange of stock is  presumptively  the  enterprise  whose  former
common  shareholders  either retain or receive the larger  portion of the voting
rights  in  the   combined   enterprise.   UFAC's   shareholders   will  receive
approximately  an additional 23% of the voting rights of the combined company as
a result of the merger,  which,  when added to its prior  ownership  of Frontier
shares will total  approximately  82% of Frontier's issued and outstanding share
capital and accordingly,  UFAC is the accounting acquirer.  Accordingly,  UFAC's
assets and liabilities  will be brought forward at their net book values.  A new
basis will be established for Frontier's  assets and liabilities  based upon the
fair values thereof.

Purchase of JW:

The Company has reached  definitive  terms to purchase  the current 49% minority
interest in JW. The purchase  price is $1 million and is anticipated to close in
April 2000.  Subsequent  to this  transaction,  the company  will own 100% of JW
Software Inc.

                                      D-13
<PAGE>
               United Financial Adjusting Company and Subsidiaries
                           Consolidated Balance Sheets


<TABLE>
<CAPTION>
                                                           June 30,      December 31,
                                                             2000            1999
                                                         ------------    ------------
<S>                                                      <C>             <C>
                                     Assets

Current assets:
  Cash                                                   $  2,016,959    $    230,724
  Accounts receivable, less allowance for doubtful
    accounts of $57,444 in 2000, $53,981 in 1999            3,062,264       2,355,720
  Receivables from customers for claims disbursements         990,259              --
  Receivables from parent and affiliates                    4,275,657      12,548,691
  Federal income taxes recoverable                            149,662
  Prepaid expenses                                            114,835          96,820
                                                         ------------    ------------
         Total current assets                              10,609,636      15,231,955

Property and equipment, net                                 3,900,081       2,734,098
Goodwill, net of amortization                               5,430,640       4,013,628
Other assets                                                    7,145              --
                                                         ------------    ------------
         Total assets                                    $ 19,947,502    $ 21,979,681
                                                         ============    ============

                      Liabilities and Shareholders' Equity

Current liabilities:
  Note payable                                           $    130,667    $         --
  Accounts payable - trade                                  4,900,346       4,139,481
  Payables to parent and affiliates                           684,000         684,000
  Agency deposits for claims disbursements                    714,345       5,162,581
  Deferred tax liability                                       41,804         229,022
  Deferred revenue                                          2,495,232       2,715,567
  Accrued vacation                                            791,722         723,637
  Other liabilities and accruals                            1,833,220         933,853
                                                         ------------    ------------
         Total current liabilities                         11,591,336      14,588,141

Note payable                                                  261,333              --
Deferred tax liability                                        984,346         492,806
Deferred revenue                                              703,783         764,723
Minority interest                                                  --          62,997
                                                         ------------    ------------
         Total liabilities                                 13,540,798      15,908,667

Commitments and contingencies

Shareholders'  equity:
  Common stock, $0.01 par value; authorized, 2,000,000
    shares; issued and outstanding, 1,000,000                  10,000          10,000
  Paid-in capital                                           8,157,477       8,157,477
    Accumulated deficit                                    (1,760,773)     (2,096,463)
                                                         ------------    ------------
         Total shareholders' equity                         6,406,704       6,071,014
                                                         ------------    ------------

Total liabilities and shareholders' equity               $ 19,947,502    $ 21,979,681
                                                         ============    ============
</TABLE>

              The accompanying notes are an integral part of these
                       consolidated financial statements.

                                      D-14
<PAGE>
               United Financial Adjusting Company and Subsidiaries
                      Consolidated Statements of Operations



For the six months ended June 30,                      2000            1999
                                                    -----------     -----------
Revenue                                             $11,346,148     $ 6,535,145

Cost and expenses
  Compensation and employee benefits                  7,222,106       3,437,460
  Office and overhead expenses (1)                    2,991,431       2,184,309
  Depreciation and amortization                         760,221         316,513
  Outside services                                       44,242         314,134
                                                    -----------     -----------
     Total costs and expenses                        11,018,000       6,252,416

        Income from operations                          328,148         282,729

Other income (expense)
  Interest income (expense)                             284,352        (203,587)
  Management fees charged to Frontier                   150,000          50,000
  Rental income                                              --         197,297
                                                    -----------     -----------
     Total other income                                 434,352          43,710

Income before taxes and minority interest               762,500         326,439

  Income taxes                                          460,365         189,625
                                                    -----------     -----------
Income before minority interest                         302,135         136,814
  Minority interest                                      33,555          63,636
                                                    -----------     -----------
Net income                                          $   335,690     $   200,450
                                                    ===========     ===========

----------
(1)  Charges from  Progressive  relating to certain  general and  administrative
     expenses  allocated to the company were  $1,560,205  and $1,538,593 in 2000
     and 1999, respectively.

              The accompanying notes are an integral part of these
                       consolidated financial statements.

                                      D-15
<PAGE>
                  United Financial Adjusting Company and Subsidiaries
                         Consolidated Statements of Cash Flows


<TABLE>
<CAPTION>
For the period ended June 30,                                  2000           1999
                                                            -----------    -----------
<S>                                                         <C>            <C>
Cash flows from operating activities
  Net income                                                $   335,690    $   200,450
  Adjustments to reconcile net income to net
    cash provided by operating activities:
  Depreciation                                                  406,675        156,732
  Amortization                                                  353,546        159,781
  Deferred taxes                                                304,322        178,725
  Minority interest                                             (33,555)       (63,636)
  Changes in assets and liabilities
    (Increase) decrease in:
      Accounts receivable-net                                  (706,544)    (1,129,264)
      Prepaid expenses                                          (18,015)        (7,120)
      Other assets                                               (7,145)            --
   Increase (decrease) in:
      Deferred revenue                                         (281,275)       387,443
      Accounts payable                                          760,865      1,022,922
      Other liabilities and accruals                            967,452       (155,130)
      Income taxes payable / receivable                        (149,662)       207,454
                                                            -----------    -----------
    Net cash provided by operating activities                 1,932,354        958,357

Cash flows from investing activities
  Purchase of JW Software                                    (1,000,000)            --
  Purchase of Vedder Software                                  (408,000)            --
  Purchase of property and fixed assets                        (435,578)       (31,580)
  Capitalized software                                       (1,137,080)      (324,256)
                                                            -----------    -----------
    Net cash used in investing activities                    (2,980,658)      (355,836)

Cash flows from financing activities
  Change in agency deposits for claims disbursements, net    (5,438,495)    (2,150,038)
  Change in receivable/payable parent and affiliates          8,273,034      1,571,169
                                                            -----------    -----------
    Net cash used in financing activities                     2,834,539       (578,869)
                                                            -----------    -----------
Net increase in cash                                          1,786,235         23,652

Cash at beginning of the period                                 230,724          5,932
                                                            -----------    -----------
Cash at end of the period                                   $ 2,016,959    $    29,584
                                                            ===========    ===========
</TABLE>

              The accompanying notes are an integral part of these
                       consolidated financial statements.

                                      D-16
<PAGE>
               UNITED FINANCIAL ADJUSTING COMPANY AND SUBSIDIARIES
        (INCLUDES UNITED FINANCIAL ADJUSTING COMPANY, JW SOFTWARE, INC.,
                           AND DBG TECHNOLOGIES, INC.)

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

JUNE , 2000 AND 1999

NOTE 1: SEGMENT REPORTING

The Company's  reportable segments are as follows (1) UFAC, which provides claim
management and adjusting services,  (2) JW, which develops and implements PC and
server-based claim management software,  and (3) DBG, which develops specialized
internet business applications.

Management  evaluates  the  performance  of each segment based on profit or loss
from operations before income taxes.

Financial information with respect to the reportable segments follows:

<TABLE>
<CAPTION>
June 30, 2000                         UFAC           JW              DBG            Elim.        Consolidated
                                  ------------   ------------    ------------    ------------    ------------
<S>                               <C>            <C>             <C>             <C>             <C>
External revenue                  $ 10,518,567   $    762,837    $     64,744    $         --    $ 11,346,148
Inter-segment revenue             $         --   $     73,871    $     77,925    $   (151,796)   $         --
                                  ------------   ------------    ------------    ------------    ------------
                                  $ 10,518,567   $    836,708    $    142,669    $   (151,796)   $ 11,346,148
Depreciation and amortization     $    718,688   $     41,533    $         --    $         --    $    760,221
Interest expense                  $         --   $         --    $         --    $         --    $         --
Segment net income                $    551,728   $   (104,377)   $   (111,661)   $         --    $    335,690
Expenditures for segment assets   $  2,524,174   $    456,484    $         --    $         --    $  2,980,658
Segment assets                    $ 17,560,274   $  1,652,308    $     20,575    $         --    $ 19,233,157

June 30, 1999
External revenue                  $  5,328,970   $  1,206,175    $         --    $         --    $  6,535,145
Inter-segment revenue             $         --   $      7,940    $    484,709    $   (492,649)   $         --
                                  ------------   ------------    ------------    ------------    ------------
                                  $  5,328,970   $  1,214,115    $    484,709    $   (492,649)   $  6,535,145
Depreciation and amortization     $    306,960   $      9,553    $         --    $         --    $    316,513
Interest expense                  $    203,416   $        171    $         --    $         --    $    203,587
Segment net income                $     55,027   $    (66,233)   $    211,656    $         --    $    200,450
Expenditures for segment assets   $    355,836   $         --    $         --    $         --    $    355,836
Segment assets                    $ 14,328,922   $    532,472    $     22,713    $         --    $ 14,884,107
</TABLE>

NOTE 2: SUBSEQUENT EVENTS

Transaction Between Frontier and the Company

The  Company's  Board of Directors has  authorized  management of the Company to
merge with  Frontier  subject to  Frontier's  shareholders  approval.  Under the
current proposal,  the Company's  shareholders would receive  approximately 11.6
million shares of Frontier stock in exchange for the Company's  common stock and
its holdings in JW and DBG. If approved,  UFAC will account for the merger under
the purchase method of accounting.  Under the purchase method of accounting, the
acquiring  enterprise for accounting purposes in a business combination effected
through the  exchange of stock is  presumptively  the  enterprise  whose  former
common  shareholders  either retain or receive the larger  portion of the voting
rights  in  the   combined   enterprise.   UFAC's   shareholders   will  receive
approximately  an additional 23% of the voting rights of the combined company as
a result of the merger,  which,  when added to its prior  ownership  of Frontier
shares will total  approximately  82% of Frontier's issued and outstanding share
capital and accordingly,  UFAC is the accounting acquirer.  Accordingly,  UFAC's
assets and liabilities  will be brought forward at their net book values.  A new
basis will be established for Frontier's  assets and liabilities  based upon the
fair values thereof.

                                      D-17
<PAGE>
                                     ANNEX E


                       FRONTIER ADJUSTERS OF AMERICA, INC.
                             AUDIT COMMITTEE CHARTER

MISSION STATEMENT

The audit  committee  will  assist  the board of  directors  in  fulfilling  its
oversight  responsibilities.  The audit  committee  will  review  the  financial
reporting process,  the system of internal control,  the audit process,  and the
company's  process for monitoring  compliance with laws and regulations and with
the code of conduct.  In  performing  its duties,  the  committee  will maintain
effective working relationships with the board of directors, management, and the
internal and external  auditors.  To effectively  perform his or her role,  each
committee member will obtain an  understanding of the detailed  responsibilities
of committee membership as well as the company's business, operations and risks.

ORGANIZATION

SIZE OF COMMITTEE

The  committee  will be comprised of a minimum of three  independent  directors,
each of whom is financially  literate or becomes  financially  literate within a
reasonable  period of time after his or her appointment to the audit  committee.
At least one  member of the audit  committee  will have  accounting  or  related
financial management expertise.

MEMBER QUALIFICATIONS

Committee members will possess the following qualifications:

     *    Integrity
     *    Recognition of audit committee's significant role
     *    Dedication of time and energy
     *    Understanding of the business
     *    Knowledge of the company's risks and controls and the ability to offer
          insights
     *    Inquisitiveness and independent judgement
     *    Ability  to offer  new and  different  perspectives  and  constructive
          suggestions

FREQUENCY OF MEETINGS

The committee will meet  regularly and carefully plan its timetable,  agenda and
participants.  Meeting dates will  correspond  with dates of board of directors'
meetings.

A written agenda will be prepared and  distributed  to the committee  members in
advance.  The  committee  will refer to its  charter  regularly  to ensure  that
meeting agendas are designed to meet the committee's objectives.

In  addition  to  general  meetings,  the  committee  will meet  privately  with
management  and with the internal  auditors and external  auditors at least once
during the year.

The board of  directors  will select a committee  chairperson.  This person will
possess  strong  leadership  skills,  objectivity  and the  ability  to  promote
effective working relationships (among committee members and with others such as
management and internal and external auditors).

INTERNAL AUDIT FUNCTION

Due to the size of the company's  operation,  the internal  audit function is an
integral  role in the  company's  finance/control  organization.  As  such,  the
company's Controller acts in the capacity of Director of Internal Audit.

Frontier Adjusters Of America, Inc.                  Audit Committee Charter - 1
<PAGE>
ROLES AND RESPONSIBILITIES

INTERNAL CONTROL

*    Evaluate  whether  management is setting the appropriate tone at the top by
     communicating  the  importance  of internal  control and ensuring  that all
     individuals possess an understanding of their roles and responsibilities;
*    Focus on the extent to which internal and external auditors review computer
     systems and  applications,  the security of such systems and  applications,
     and the contingency plan for processing financial  information in the event
     of a systems breakdown;
*    Gain an understanding of whether internal control  recommendations  made by
     internal and external auditors have been implemented by management; and
*    Ensure that the external  auditors keep the audit committee  informed about
     fraud,  illegal acts,  deficiencies in internal control,  and certain other
     matters.

FINANCIAL REPORTING

GENERAL

*    Review  significant  accounting  and  reporting  issues,  including  recent
     professional and regulatory pronouncements,  and understand their impact on
     the financial statements; and
*    Ask  management and the internal and external  auditors  about  significant
     risks and exposures and the plans to minimize such risks.

ANNUAL FINANCIAL STATEMENTS

*    Review the annual  financial  statements  and  determine  whether  they are
     complete and consistent  with the information  known to committee  members,
     and assess whether the financial statements reflect appropriate  accounting
     principles;
*    Pay particular  attention to complex and/or  unusual  transactions  such as
     restructuring changes and derivative disclosures;
*    Focus on judgmental  areas such as those involving  valuation of assets and
     liabilities;
*    Meet with  management  and the  external  auditors to review the  financial
     statements and the results of the audit;
*    Consider management's handling of proposed audit adjustments  identified by
     the external auditors;
*    Review the MD&A and other  sections of the annual report before its release
     and  consider  whether the  information  is adequate  and  consistent  with
     members' knowledge about the company and its operations; and
*    Ensure that the external auditors  communicate  certain required matters to
     the committee.

Frontier Adjusters Of America, Inc.                  Audit Committee Charter - 2
<PAGE>
INTERIM FINANCIAL STATEMENTS

*    Be briefed on how management  develops and summarizes  quarterly  financial
     information,  the extent of internal audit/control involvement,  the extent
     to which the external auditors review quarterly financial information,  and
     whether that review is performed on a pre- or post-issuance basis;
*    Meet with management and, if a pre-issuance review was completed,  with the
     external  auditors,  either  telephonically  or in  person,  to review  the
     interim  financial  statements and the results of the review.  (This may be
     done by the committee chairperson or the entire committee);
*    To  gain  insight  into  the  fairness  of  the  interim   statements   and
     disclosures,  obtain explanations from management and from the internal and
     external auditors on whether:
     *    Actual  financial  results  for the quarter or interim  period  varied
          significantly from budgeted or projected results;
     *    Changes in financial ratios and relationships in the interim financial
          statements are consistent with changes in the company's operations and
          financing practices;
     *    Generally  accepted  accounting   principles  have  been  consistently
          applied;
     *    There are any actual or proposed  changes in  accounting  or financial
          reporting practices;
     *    There are any significant or unusual events or transactions;
     *    The  company's   financial  and  operating  controls  are  functioning
          effectively;
     *    The company has complied with the terms of loan agreements or security
          indentures; and
     *    The interim  financial  statements  contain  adequate and  appropriate
          disclosures.
*    Ensure that the external auditors  communicate  certain required matters to
     the committee.

COMPLIANCE WITH LAWS AND REGULATIONS

*    Review the effectiveness of the system for monitoring  compliance with laws
     and regulations and the results of management's investigation and follow-up
     (including  disciplinary  action)  on any  fraudulent  acts  or  accounting
     irregularities;
*    Periodically  obtain updates from  management,  general counsel and outside
     tax accountants regarding compliance;
*    Be satisfied that all regulatory compliance matters have been considered in
     the preparation of the financial statements; and
*    Review the findings of any examinations by regulatory  agencies such as the
     Securities and Exchange Commission.

COMPLIANCE WITH CODE OF CONDUCT

*    Ensure  that a code of  conduct  is  formalized  in  writing  and  that all
     employees are aware of it;
*    Evaluate  whether  management is setting the appropriate tone at the top by
     communicating  the importance of the code of conduct and the guidelines for
     acceptable business practices;
*    Review the program for monitoring compliance with the code of conduct; and
*    Periodically  obtain updates from management and general counsel  regarding
     compliance.

Frontier Adjusters Of America, Inc.                  Audit Committee Charter - 3
<PAGE>
INTERNAL AUDIT

*    Review  the  activities  and  organizational   structure  of  the  internal
     audit/control function;
*    Review the qualifications of the internal audit/control function and concur
     in the appointment, replacement, reassignment, or dismissal of the director
     of internal audit/controller; and
*    Review the effectiveness of the internal audit/control function.

EXTERNAL AUDIT

*    Review the external auditors' proposed audit scope and approach;
*    Review the performance of the external  auditors and recommend to the board
     of directors the appointment or discharge of the external auditors; and
*    Review and confirm the  independence of the external  auditors by reviewing
     the  nonaudit  services  provided  and the  auditors'  assertion  of  their
     independence in accordance with professional standards.

OTHER RESPONSIBILITIES

*    Meet with the external auditors, director of internal audit/controller, and
     management in separate  executive  sessions to discuss any matters that the
     committee or these groups believe should be discussed privately;
*    Ensure that significant  findings and recommendations  made by the internal
     and external auditors are received and discussed on a timely basis;
*    Review,  with the  company's  counsel,  any legal matters that could have a
     significant impact on the company's financial statements;
*    Review the  policies and  procedures  in effect for  considering  officers'
     expenses and perquisites;
*    If necessary,  institute special  investigations and, if appropriate,  hire
     special counsel or experts to assist;
*    Perform other oversight  functions as requested by the full board;  and
*    Review and update the charter; receive approval of changes from the board.

REPORTING RESPONSIBILITIES

*    Regularly update the board of directors about committee activities and make
     appropriate recommendations.

Adapted: May 31, 2000

Frontier Adjusters Of America, Inc.                  Audit Committee Charter - 4
<PAGE>

           THIS PROXY IS SOLICITED ON BEHALF OF THE BOARD OF DIRECTORS

                       FRONTIER ADJUSTERS OF AMERICA, INC.

                         ANNUAL MEETING OF SHAREHOLDERS

The  undersigned  hereby  appoints  John M. Davies,  Troy M. Huth and Jeffrey C.
Jordan as  Proxies,  each with the power to appoint his  substitute,  and hereby
authorizes them, or any of them, or such  substitute,  to represent and to vote,
as designated below, all of the shares of Common Stock of Frontier  Adjusters of
America,  Inc. ("Frontier") held of record by the undersigned as of the close of
business on September 18, 2000, at the annual meeting of shareholders to be held
on  October  25,  2000,  at  10:00  A.M.  (Phoenix,  Arizona  time),  and at any
adjournment thereof.

1.   THE  TRANSACTION.  To approve  the Merger  Agreement  and the  transactions
     contemplated   thereby,   as  described  in  the  Proxy   Statement   dated
     September 25, 2000.

         [ ] FOR                [ ] AGAINST                [ ] ABSTAIN


2.   ELECTION OF DIRECTORS. FOR all nominees listed below   WITHHOLD AUTHORITY
                              (except as indicated)          to vote for each
                                                           nominee listed below

     If you  wish to  withhold  authority  to vote for any  individual  nominee,
     strike a line through the nominee's name in the list below:

     R. Steven Brooks        Peter I. Cavallaro     John M. Davies
     Jeffrey R. Harcourt     Troy M. Huth           Jeffrey C. Jordan
     Matthew P. Lawlor       Stephen V. Murphy      Kenneth A. Sexton

3.   TO APPROVE THE  ADOPTION  OF  FRONTIER'S  2000 STOCK  PLAN.  To approve the
     adoption of Frontier's  2000 Incentive Stock Plan as described in the Proxy
     Statement dated September 25, 2000.

         [ ] FOR                [ ] AGAINST                [ ] ABSTAIN

4.   TO  APPROVE  CHANGE  TO  THE  ARTICLES  OF   INCORPORATION   REGARDING  THE
     LIMITATIONS OF LIABILITY.  To approve the proposed  changes to the Articles
     of Incorporation regarding the limitations of liability as described in the
     Proxy Statement dated September 25, 2000.

         [ ] FOR                [ ] AGAINST                [ ] ABSTAIN

5.   TO  APPROVE  CHANGE  TO  THE  ARTICLES  OF   INCORPORATION   REGARDING  THE
     INDEMNIFICATION  PROVISIONS. To approve the proposed changes to Articles of
     Incorporation regarding the indemnification  provisions as described in the
     Proxy Statement dated September 25, 2000.

         [ ] FOR                [ ] AGAINST                [ ] ABSTAIN

6.   TO APPROVE CHANGE TO THE ARTICLES OF  INCORPORATION  REGARDING THE CONFLICT
     OF INTEREST PROVISIONS.  To approve the proposed changes to the Articles of
     Incorporation regarding the conflict of interest provisions as described in
     the Proxy Statement dated September 25, 2000.

         [ ] FOR                [ ] AGAINST                [ ] ABSTAIN

7.   TO  APPROVE  CHANGE  TO  THE  ARTICLES  OF   INCORPORATION  TO  UPDATE  THE
     DESCRIPTION  OF THE PURPOSE AND THE  CHARACTER OF THE BUSINESS OF FRONTIER.
     To approve the proposed  changes to Articles of Incorporation to update the
     description of the purpose and the character of the business of Frontier as
     described in the Proxy Statement dated September 25, 2000.

         [ ] FOR                [ ] AGAINST                [ ] ABSTAIN

<PAGE>

8.   TO APPROVE  CHANGE TO THE ARTICLES OF  INCORPORATION  TO CHANGE  FRONTIER'S
     NAME.  To approve the  proposed  changes to Articles  of  Incorporation  to
     change  Frontier's name as described in the Proxy Statement dated September
     25, 2000.

         [ ] FOR                [ ] AGAINST                [ ] ABSTAIN

9.   TO APPROVE  CHANGE TO THE ARTICLES OF  INCORPORATION  REGARDING  THE SERIAL
     PREFERRED   STOCK.   To  approve  the  proposed   changes  to  Articles  of
     Incorporation  regarding  the Serial  Preferred  Stock as  described in the
     Proxy Statement dated September 25, 2000.

         [ ] FOR                [ ] AGAINST                [ ] ABSTAIN

10.  TO  APPROVE  CHANGE  TO  THE  ARTICLES  OF   INCORPORATION   REGARDING  THE
     MAINTENANCE OF CERTAIN  CORPORATE RECORDS AT THE KNOWN PLACE OF BUSINESS OF
     FRONTIER.  To approve the  proposed  changes to  Articles of  Incorporation
     regarding the maintenance of certain  corporate  records at the known place
     of business of Frontier as described in the Proxy Statement dated September
     25, 2000.

         [ ] FOR                [ ] AGAINST                [ ] ABSTAIN

11.  TO  APPROVE  CHANGE  TO  THE  AMENDED  AND  FIRST   RESTATED   ARTICLES  OF
     INCORPORATION.  To  approve  the  proposed  changes  to  Amended  and First
     Restated  Articles of  Incorporation  as described  in the Proxy  Statement
     dated September 25, 2000.

         [ ] FOR                [ ] AGAINST                [ ] ABSTAIN

12.  TO RATIFY THE APPOINTMENT OF  PRICEWATERHOUSECOOPERS,  LLP AS AUDITORS.  To
     ratify the  appointment of  PricewaterhouseCoopers,  LLP as the auditors of
     Frontier for the fiscal year ended June 30, 2001.

         [ ] FOR                [ ] AGAINST                [ ] ABSTAIN

In their discretion, the Proxies are authorized to vote upon such other business
as may properly come before the Annual Meeting.

This Proxy, when properly executed,  will be voted in the manner directed herein
by the  undersigned  shareholder.  If no direction  is made,  this Proxy will be
voted FOR  Proposal  1, FOR  Proposal  2, FOR  Proposal  3, FOR  Proposal 4, FOR
Proposal 5, FOR Proposal 6, FOR Proposal 7, FOR Proposal 8 and , Proposal 9, FOR
Proposal 10, FOR Proposal 11 and FOR Proposal 12.

Receipt of Notice of Annual Meeting of Shareholders  and related Proxy Statement
dated September 25, 2000, is hereby acknowledged.


Please sign  exactly as the name  appears  below.  When shares are held by joint
tenants, both should sign. When signing as attorney, or as executor, administer,
trustee or guardian,  please give full title as such. If a  corporation,  please
sign in full  corporate  name by President  or other  authorized  officer.  If a
partnership, please sign in partnership name by authorized person.

                              Dated:
                                    --------------------------------------------

                                PLEASE MARK, SIGN, DATE AND RETURN THIS PROXY
                                PROMPTLY, USING THE ENCLOSED ENVELOPE

                              Signature:
                                        ----------------------------------------

                              Signature if held jointly:
                                                        ------------------------


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