INNOSERV TECHNOLOGIES INC
10-K405, 1996-07-30
MISCELLANEOUS REPAIR SERVICES
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                       SECURITIES AND EXCHANGE COMMISSION
                             WASHINGTON, D.C. 20549
 
                            ------------------------
 
                                   FORM 10-K
 
<TABLE>
<C>          <S>
(MARK ONE)
    /X/      ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(D) OF THE
             SECURITIES EXCHANGE ACT OF 1934 [FEE REQUIRED]
 
             FOR THE FISCAL YEAR ENDED APRIL 30, 1996
 
    / /      TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(D)
             OF THE SECURITIES EXCHANGE ACT OF 1934 [NO FEE REQUIRED]
 
             FOR THE TRANSITION PERIOD FROM            TO
</TABLE>
 
                         COMMISSION FILE NUMBER 0-13608
 
                            ------------------------
 
                          INNOSERV TECHNOLOGIES, INC.
             (Exact name of Registrant as specified in its charter)
 
<TABLE>
<S>                                            <C>
                 CALIFORNIA                                     95-3619990
       (State or other jurisdiction of                       (I.R.S. Employer
       incorporation or organization)                       Identification No.)
 
  320 WESTWAY, SUITE 530, ARLINGTON, TEXAS                         76018
  (Address of principal executive offices)                      (Zip Code)
</TABLE>
 
       Registrant's telephone number, including area code: (817) 468-3377
 
        SECURITIES REGISTERED PURSUANT TO SECTION 12(b) OF THE ACT: None
 
          SECURITIES REGISTERED PURSUANT TO SECTION 12(g) OF THE ACT:
 
<TABLE>
<CAPTION>
                                          NAME OF EACH EXCHANGE ON WHICH
        TITLE OF EACH CLASS                         REGISTERED
- ------------------------------------  ---------------------------------------
<S>                                   <C>
Common stock, $.01 Par Value                        NASDAQ National Market
</TABLE>
 
    Indicate  by check  mark whether  the Registrant  (1) has  filed all reports
required to be filed by  Section 13 or 15(d) of  the Securities Exchange Act  of
1934  during the preceding  twelve months (or  for such shorter  period that the
Registrant was required to file such reports), and (2) has been subject to  such
filing requirements for the past 90 days. Yes /X/    No / /
 
    Indicate  by check mark if disclosure  of delinquent filers pursuant to Item
405 of Regulation S-K is not contained herein, and will not be contained, to the
best of Registrant's  knowledge, in definitive  proxy or information  statements
incorporated by reference in Part III of this Form 10-K or any amendment to this
Form 10-K. /X/
 
    The  aggregate market  value of voting  stock held by  non-affiliates of the
Registrant as of July 25, 1996 was $7,553,907.
 
    At July 25,  1996, the Registrant  had outstanding 5,035,833  shares of  its
common stock, $.01 par value.
 
                      DOCUMENTS INCORPORATED BY REFERENCE
 
    Part  III incorporates information by reference from the proxy statement for
the Annual Meeting of Shareholders to be held on September 17, 1996.
 
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<PAGE>
                                     PART I
 
ITEM 1.  BUSINESS.
 
GENERAL
 
    InnoServ   Technologies,  Inc.-Registered   Trademark-  ("InnoServ")   is  a
California corporation organized in 1981. InnoServ provides comprehensive  asset
management  systems and  services, multi-vendor maintenance  and repair services
and  other  specialized  services  to  radiology,  cardiology,  biomedical   and
laboratory   departments  of  hospitals  and  other  healthcare  providers.  The
foregoing business  is  reported  as  one  segment.  Except  where  the  context
otherwise  requires, the term "InnoServ" and "Registrant" as used in this report
includes InnoServ Technologies, Inc. and its subsidiaries.
 
    InnoServ  operates   its  business   primarily  through   its   wholly-owned
subsidiaries   InnoServ  Technologies  Maintenance   Services,  Inc.  ("InnoServ
Maintenance") and Advanced  Imaging Technologies, Inc.  ("AIT") and through  its
imaging operation.
 
    Effective  October 6,  1995, the  name of the  company was  changed from MMI
Medical, Inc. to InnoServ Technologies, Inc.
 
INNOSERV TECHNOLOGIES MAINTENANCE SERVICES, INC.
 
    In August 1994, InnoServ acquired  (the "Acquisition") the capital stock  of
MEDIQ  Equipment & Maintenance  Services, Inc. ("MEMS")  which provided products
and services  comparable to  that of  InnoServ's R  Squared Scan  Systems,  Inc.
subsidiary  ("R Squared"). Subsequent to  the acquisition, InnoServ combined the
operations of MEMS with those of R Squared and changed the name of R Squared  to
InnoServ Technologies Maintenance Services, Inc. See Management's Discussion and
Analysis  of Financial  Condition and  Results of  Operations --  Acquisition of
MEDIQ Equipment and Maintenance Services, Inc.
 
    InnoServ Maintenance provides maintenance, consulting and technical services
for customer operated magnetic resonance imaging ("MRI") and computed tomography
("CT")  scanners  and  a  wide  array  of  diagnostic  imaging,  biomedical  and
laboratory  equipment on  a nationwide basis.  Comprehensive maintenance service
agreements covering  virtually  all  the  equipment  operated  by  a  hospital's
radiology,  biomedical and  laboratory departments  ("Asset Management") usually
have terms of three years or more. Maintenance agreements for individual MRI and
CT scanners and X-ray tube replacement agreements typically have terms of one to
three years, with limited  termination provisions, on either  a fixed or  volume
related  basis.  Maintenance  services are  performed  at a  customer's  site by
InnoServ Maintenance field service engineers  and equipment specialists and  are
offered  as  a  cost-effective  alternative to  maintenance  service  offered by
medical equipment manufacturers. InnoServ Maintenance personnel, through the use
of a  proprietary software  information system,  also provide  Asset  Management
accounts  with an array of analytical reports and consultative services in order
to help them manage their imaging, biomedical and laboratory capital  equipment.
In  addition  to performing  regular  preventive maintenance  services, InnoServ
Maintenance engineers are on call 24 hours a day, seven days a week, to  provide
emergency  maintenance of  medical equipment.  InnoServ Maintenance  sells X-ray
tubes and  spare  parts for  many  different makes  and  models of  MRI  and  CT
scanners.  InnoServ  Maintenance  also  sells  used  and  refurbished diagnostic
imaging equipment.
 
    In support of its field  service operations, InnoServ Maintenance  maintains
an  extensive supply  of spare parts  in strategic locations  across the nation.
Analysis and repair  of defective  parts is  performed at  the Arlington,  Texas
facility.  In addition  to having  the capability  to repair  electronic circuit
boards and systems, InnoServ Maintenance  reloads X-ray tubes and rebuilds  high
voltage components such as transformers.
 
                                       2
<PAGE>
ADVANCED IMAGING TECHNOLOGIES, INC.
 
    AIT  distributes X-ray film and other radiological supplies and equipment in
Kansas and  portions of  Missouri and  Oklahoma. It  also distributes  accessory
systems  used with  CT scanners and  other diagnostic imaging  and general X-ray
equipment. AIT also provides maintenance services for general X-ray  instruments
in Kansas and portions of Missouri and Oklahoma.
 
IMAGING OPERATION
 
    InnoServ   owns  6  mobile   CT  scanners  and   6  cardiac  catheterization
laboratories (the "Imaging Operation") which it offers to customers under  lease
agreements.  Such leases  are offered  to customers  on a  full-time basis while
their in-house  equipment  is  being  installed,  serviced  or  upgraded  or  to
supplement  the  in-house  equipment  during periods  of  heavy  patient volume.
InnoServ may also  provide technologists and  other additional support  services
pursuant  to the  lease. Typically, these  customers execute an  agreement for a
specific period ranging from one month to periods in excess of one year and  are
billed  monthly on  a fixed  rate basis regardless  of the  number of procedures
performed.
 
    In June  1995,  InnoServ discontinued  providing  mobile CT  scanners  under
shared  service arrangements. These  arrangements were for terms  of up to three
years and customers were  billed on a fee-for-service  basis for the  procedures
actually performed. During the time InnoServ's equipment and employees were at a
shared  services  customer  location, they  operated  under the  direction  of a
licensed physician  on  the  customer's  staff.  InnoServ  worked  closely  with
physicians  to tailor operating protocols.  InnoServ personnel did not, however,
provide  professional  medical  services.  InnoServ's  customers,  rather   than
InnoServ,  were responsible  for scheduling the  number of patients  on whom the
procedures were performed during scheduled service.
 
CUSTOMERS AND MARKETING
 
    InnoServ markets its services to healthcare providers through a direct sales
force consisting of sales representatives and supervisory personnel.  InnoServ's
strategy  emphasizes its multi-vendor, multi-modality Asset Management programs,
the skill and experience of its service engineers and imaging technologists, the
quality of its equipment, the reliability and cost effectiveness of its service,
and its ability to tailor service programs to specific customer needs.
 
    Hospitals and other healthcare providers  which operate MRI and CT  scanners
and  other  diagnostic,  biomedical  and  laboratory  equipment  require regular
preventive  maintenance  programs  and  emergency  repair  services  for   their
equipment.  Since the  quality and reliability  of patient care  depends in part
upon the  reliability of  the  equipment used,  hospitals  need to  arrange  for
regular  maintenance of  the equipment and  contract for  maintenance and repair
services with the equipment  manufacturers or independent maintenance  companies
such as InnoServ's subsidiaries.
 
    When  larger hospitals desire to replace,  upgrade or augment their existing
CT or  cardiac  catheterization  equipment,  they  may  require  interim  rental
equipment  such as  that provided  by InnoServ. By  using such  equipment for an
interim period, hospitals may continue to offer their regular services during  a
major renovation.
 
    During  fiscal 1996,  InnoServ provided  its Asset  Management, maintenance,
distribution and  diagnostic  services  in  42  states  to  approximately  1,000
customers  such  as  hospitals,  health  maintenance  organizations, out-patient
clinics and private  physician offices.  No single customer  accounted for  more
than ten percent of InnoServ's consolidated revenues.
 
COMPETITION
 
    The  healthcare industry  in general  and the  market for  medical equipment
maintenance, distribution  and  diagnostic  services  in  particular  is  highly
competitive.
 
    With  respect  to  its  medical  equipment  maintenance  services,  InnoServ
competes  with  both  medical  equipment  manufacturers,  most  of  which   have
significantly greater financial and marketing resources than InnoServ, and other
third party maintenance service companies. Certain larger hospitals also provide
in-house maintenance service on their own equipment.
 
                                       3
<PAGE>
    With  respect  to its  distribution services,  InnoServ competes  with other
distributors, manufacturers  and equipment  resellers such  as brokers,  leasing
companies,  and individual healthcare providers, many of whom have financial and
marketing resources substantially greater than those of InnoServ.
 
INTELLECTUAL PROPERTY
 
    Most of InnoServ's diagnostic software  products were developed by  InnoServ
or  its  acquired  businesses. Software  products  including  certain diagnostic
software programs  are licensed  to InnoServ  by various  vendors and  equipment
manufacturers,  some  of whom  are  competitors. If  selected  licensed software
products were no longer available, a material hardship on InnoServ could result.
 
    Software products developed or used by InnoServ may from time to time  raise
questions  of  infringement of  patents or  copyrights owned  by others  and not
licensed to InnoServ. No claims of such infringement have been raised.  However,
if  such claims are raised  and it is determined  that licenses under patents or
copyrights owned by others are essential, but not available, a material hardship
on InnoServ might result.
 
SOURCES AND AVAILABILITY OF REPAIR PARTS
 
    Most of the mechanical, electrical and electronic parts and components  used
in  the  performance  of repair  service  are purchased  from  medical equipment
manufacturers and after-market part suppliers. InnoServ believes that materials,
components and  parts  of the  type  and in  the  quantities necessary  for  its
continued  service operations are available, and in many cases alternate sources
currently exist. InnoServ  procures certain  X-ray tubes  and other  proprietary
components from sole source suppliers. In the event any sole source item becomes
unavailable  from the  present supplier or  the supplier's time  to deliver such
items is abruptly extended beyond normal, InnoServ could experience  difficulty,
delay  and  expense  in obtaining  delivery  from other  sources  and InnoServ's
ability to maintain and repair customer's equipment could be impeded.
 
INSURANCE
 
    InnoServ maintains  a  comprehensive  insurance  program  which  covers  the
replacement  value of its equipment and vehicles, subject to normal deductibles,
when appropriate.  Additionally,  InnoServ maintains  professional  and  general
liability,  completed operations and employee health insurance coverage, subject
to normal  deductibles.  InnoServ believes  its  present insurance  coverage  is
adequate.
 
EMPLOYEES
 
    At  July 18, 1996, InnoServ had  286 employees. None of InnoServ's employees
are represented  by  a labor  organization  and InnoServ  is  not aware  of  any
activity seeking such organization. InnoServ considers its relationship with its
employees to be satisfactory.
 
ITEM 2.  PROPERTIES.
 
    InnoServ  leases approximately 87,000 square feet of office, maintenance and
storage facilities  in  eighteen locations  at  an approximate  annual  cost  of
$716,000.  Individual lease  terms extend up  to 65 months  with various renewal
options.  InnoServ  relocated  its   headquarters  and  related   administrative
operations  to InnoServ's facility  in Arlington, Texas  from Corona, California
during fiscal 1996.
 
    While InnoServ believes that its facilities are adequate for its current and
near-term  needs,  to  the  extent   InnoServ  expands  its  activities   either
geographically  or with  respect to  the number  of hospitals,  clinics or group
practices to which it provides its services, InnoServ may be required to  obtain
additional office, maintenance or storage facilities.
 
ITEM 3.  LEGAL PROCEEDINGS.
 
    None.
 
ITEM 4.  SUBMISSION OF MATTERS TO A VOTE OF SECURITY HOLDERS.
 
    None.
 
                                       4
<PAGE>
                                    PART II
 
ITEM 5.  MARKET FOR REGISTRANT'S COMMON EQUITY AND RELATED STOCKHOLDER MATTERS.
 
    InnoServ's  common stock is  traded in the NASDAQ  National Market under the
symbol ISER. The ranges of high and low transaction prices for the common  stock
as  reported by The National Stock Market, Inc. for fiscal 1996 and 1995 are set
forth in the following table. Such quotations are prices between dealers without
retail  markups,  markdowns   or  commissions  and   do  not  represent   actual
transactions.
 
<TABLE>
<CAPTION>
                                                                                             DIVIDEND
1996                                                                    HIGH        LOW        PAID
- --------------------------------------------------------------------  ---------  ---------  -----------
<S>                                                                   <C>        <C>        <C>
4th Quarter.........................................................  $   4 1/2  $   3 5/8          --
3rd Quarter.........................................................  $   4 5/8  $       2          --
2nd Quarter.........................................................  $       4  $   2 1/2          --
1st Quarter.........................................................  $   4 1/4  $   2 3/4          --
 
1995
- --------------------------------------------------------------------
4th Quarter.........................................................  $       4  $   2 1/2          --
3rd Quarter.........................................................  $   4 3/8  $   3 1/4   $     .04
2nd Quarter.........................................................  $   4 7/8  $   3 3/4   $     .15
1st Quarter.........................................................  $       6  $   4 1/4   $     .04
</TABLE>
 
    InnoServ  estimates that it had  approximately 1,100 beneficial shareholders
as of July 24, 1996.
 
    In April 1995,  InnoServ's Board  of Directors discontinued  the payment  of
dividends  for an indefinite period. InnoServ's current loan agreement prohibits
the payment of cash dividends.
 
ITEM 6.  SELECTED FINANCIAL DATA.
 
    The following table sets forth certain  selected financial data for each  of
the  five years in the period ended April  30, 1996. Such data for the four year
period ended  April  30,  1995,  has  been reclassified  to  reflect  AIT  as  a
continuing  operation  (see  Note  11 to  the  Notes  to  Consolidated Financial
Statements). The acquired operations of MEMS have been included effective August
3, 1994 (see  Note 8  to the Notes  to Consolidated  Financial Statements).  The
selected  financial data presented below should  be read in conjunction with the
consolidated financial statements of InnoServ and the notes thereto appearing in
Item 8 of Part II of this  report and the information set forth in  Management's
Discussion and Analysis of Financial Condition and Results of Operations.
 
<TABLE>
<CAPTION>
                                                                              YEAR ENDED
                                                         -----------------------------------------------------
                                                         APRIL 30,  APRIL 30,  APRIL 29,  APRIL 30,   MAY 1,
                                                           1996       1995       1994       1993       1992
                                                         ---------  ---------  ---------  ---------  ---------
                                                               (IN THOUSANDS, EXCEPT PER SHARE AMOUNTS)
<S>                                                      <C>        <C>        <C>        <C>        <C>
Operating Data:
  Revenues.............................................  $  45,727  $  46,366  $  40,464  $  45,263  $  45,140
  Net income (loss)....................................     (7,189)    (3,630)     1,507      2,265     (4,009)
  Net income (loss) per share (a)......................      (1.43)     (0.81)      0.49       0.76      (1.38)
  Cash dividends per share (a).........................  $      --  $    0.23  $    0.16  $    0.11  $    0.11
  Weighted average shares outstanding (a)..............      5,036      4,511      3,049      2,977      2,914
Balance Sheet Data:
  Total assets.........................................  $  23,840  $  30,506  $  21,430  $  22,191  $  23,162
  Working capital......................................      1,023      4,077      6,784      5,177      5,718
  Total long-term debt.................................        910        141         --         --      3,494
  Total shareholders' equity...........................  $   9,966  $  17,155  $  15,400  $  14,236  $  12,283
</TABLE>
 
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(a) Restated  to  reflect  a 10%  stock  dividend  declared March  4,  1993, and
    distributed April 5, 1993.
 
                                       5
<PAGE>
ITEM 7.  MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS
         OF OPERATIONS.
 
ACQUISITION OF MEDIQ EQUIPMENT & MAINTENANCE SERVICES, INC.
 
    On August  3, 1994,  InnoServ acquired  MEMS, a  wholly-owned subsidiary  of
MEDIQ  Incorporated  ("MEDIQ") in  exchange for  2,006,438 shares  of InnoServ's
common stock and  a warrant to  purchase 325,000 shares  thereof at an  exercise
price  of  $6.25 per  share exercisable  through August  3, 1998.  An additional
20,000 shares of InnoServ's common stock were issued to MEDIQ in connection with
a noncompetition  agreement which  became effective  as of  the closing  of  the
Acquisition.  The estimated aggregate purchase  price, including expenses of the
Acquisition, was approximately $6,565,000.  Following the Acquisition,  InnoServ
combined  the operations  of its  R Squared  subsidiary with  those of  MEMS and
changed the name  of R  Squared to InnoServ  Technologies Maintenance  Services,
Inc.
 
DISCONTINUED OPERATION
 
    In  October 1994,  InnoServ announced  the adoption  by InnoServ's  Board of
Directors of a plan  to dispose of the  operations of AIT. Thereafter,  InnoServ
actively  marketed AIT but was unable to locate  a buyer. At April 30, 1995, AIT
was classified as a discontinued  operation in InnoServ's financial  statements.
Concurrent with the election to dispose of AIT, InnoServ made certain changes in
the   operations  of  AIT  including   closing  certain  offices  and  warehouse
facilities, reducing personnel approximately 50  percent, and raising the  price
of   X-ray  film  sold   to  customers,  all  of   which  resulted  in  improved
profitability. Additionally, as InnoServ's Asset Management program continues to
grow,  AIT's  capability  to  repair  and  maintain  a  variety  of  X-ray  film
processors,  which are  serviced under Asset  Management, enables AIT  to play a
strategic role in support of such growth.  In the first quarter of fiscal  1996,
as  a result  of both improved  profitability and the  strategic capabilities of
AIT, InnoServ's Board of Directors elected  not to dispose of AIT.  Accordingly,
InnoServ's  financial  statements  included  herein  have  been  reclassified to
reflect AIT as a continuing operation (see Note 11 to the Notes to  Consolidated
Financial Statements).
 
NAME CHANGE
 
    Effective  October 6,  1995, the  name of the  company was  changed from MMI
Medical, Inc. to InnoServ Technologies, Inc.
 
RESULTS OF OPERATIONS
 
    FISCAL 1996 COMPARED TO FISCAL 1995
 
    Consolidated revenues  for  fiscal  1996  were  $45,727,000,  a  decline  of
$639,000  from  fiscal  1995  revenues  of  $46,366,000.  As  a  result  of  the
acquisition of MEMS on August 3,  1994, the fiscal 1995 revenues included  those
of  the acquired operations for  nine months. On a  pro forma basis after giving
effect to the acquisition of MEMS, the fiscal 1996 revenues declined  $5,215,000
as  a result of the continued decline  in the number and average contract amount
of CT  maintenance service  agreements in  effect as  older equipment  is  being
upgraded  or removed  from service  by customers  and as  a result  of strategic
changes at both AIT and InnoServ's Imaging Operations. Revenues for fiscal  1996
related  to CT maintenance agreements declined  $7,553,000 as compared to fiscal
1995 pro forma  revenues. Revenues  at AIT declined  $1,986,000, primarily  from
lower  sales of  equipment, X-ray film,  chemistry and related  accessories as a
result of AIT's  planned exit  from the traditionally  low margin  institutional
X-ray film market. Revenues at InnoServ's Imaging Operation decreased $1,020,000
resulting  from  the discontinuance  of its  shared services  program, decreased
utilization of  rental equipment  and fewer  rental units  in the  fleet.  These
declines  were offset by an increase  in revenues from Asset Management services
for fiscal 1996 of $5,435,000 as compared to the fiscal 1995 pro forma revenues.
 
    Cost of operations  for fiscal  1996 decreased  $1,307,000 as  the costs  in
fiscal  1995 were 89 percent of revenues, declining to 87 percent of revenues in
fiscal 1996. This  decline as  a percent  of revenues  is due  primarily to  the
increase  in revenues for Asset Management  services which have higher operating
margins than the operating margins of the declining revenues from CT maintenance
agreements.
 
                                       6
<PAGE>
    InnoServ's management team, under the  direction of its new Chief  Executive
Officer  who was hired  in the third  quarter of fiscal  1996, have undertaken a
detailed assessment of InnoServ's  internal operations, customers,  competition,
and  InnoServ's positioning  within its  marketplace. This  assessment led  to a
strategic focus which emphasizes Asset Management. In support of this  strategy,
InnoServ  adopted  a  plan  to  reorganize  its  operations  and  evaluated  the
realization of its assets. The financial impact of these actions is included  in
the special charges of $2,267,000 recorded in the fourth quarter of fiscal 1996.
These charges were primarily noncash related and included: charges of $1,636,000
for the writedown of certain spare parts inventory no longer required to support
InnoServ's  on-going  business  operations,  for  the  writedown  of  certain CT
scanners and other equipment held for resale to their estimated market value and
for physical inventory adjustments related to spare parts inventory; charges  of
$394,000 to expense engineering development costs of certain diagnostic software
which  were previously capitalized;  severance costs of  $154,000 resulting from
InnoServ's plan  to  reorganize  its operations;  and  depreciation  expense  of
$83,000  as a result of lowering the estimated useful lives of certain equipment
(see Notes 7 and 9 to the Notes to Consolidated Financial Statements).
 
    The cost of  operations for  fiscal 1995  also included  special charges  of
$2,609,000.  These  charges included  a  writedown of  $671,000  as a  result of
InnoServ's election to  expense all items  of consumable inventory  individually
costing  less than $100, a  writedown of $426,000 in  the value of certain spare
parts inventory  held for  the repair  of certain  models of  CT scanners  under
maintenance  agreements  which  had become  a  minor part  of  InnoServ's future
revenues, and a writedown of  MRI equipment and related leasehold  improvements,
severance costs and facility closing costs associated with the relocation of the
spare  parts repair operation located in  Corona, California to Arlington, Texas
(see Note 9 to the Notes to Consolidated Financial Statements).
 
    Depreciation expenses decreased $757,000, or 26 percent, from the prior year
primarily as a result of purchase accounting adjustments recorded in the  fourth
quarter  of fiscal 1995 associated with the  Acquisition and the cost of certain
rental units operated by InnoServ's Imaging Operation becoming fully depreciated
at the  end  of  fiscal  1995. Selling  and  administrative  expenses  increased
$730,000,  or  ten percent,  primarily due  to the  inclusion of  labor expenses
associated with the  Acquisition for the  full year in  fiscal 1996 compared  to
only  nine months in fiscal 1995.  Selling and administrative expenses in fiscal
1996 also included $313,000 in restructuring costs recorded in the third quarter
as well as other  training and duplicate salary  expenses for the relocation  of
InnoServ's headquarters operations.
 
    The  loss before income  taxes declined by $694,000  to $4,710,000 in fiscal
1996 from $5,404,000 in fiscal 1995 as a result of improved operating margins as
operating units reduced operating infrastructure costs and the shift in revenues
from CT maintenance agreements with lower operating margins to Asset  Management
service  agreements which  have higher operating  margins. The  fiscal 1996 loss
before income  taxes was  due to  the  special charges  recorded in  the  fourth
quarter  of $2,267,000, restructuring costs,  including the $411,000 recorded in
the third quarter,  incurred throughout  the year  to effect  the relocation  of
InnoServ's  headquarters  and  spare parts  repair  operations,  and unfavorable
operating margins associated with the  CT maintenance business. The  significant
decline  in revenues from  CT maintenance agreements  experienced in fiscal 1996
and 1995 has  caused this business,  in the aggregate,  to become  unprofitable.
Because  InnoServ employs field  service engineers over  a wide geographic area,
the current level of revenues are  not sufficient in certain locations to  cover
the   direct  costs  of  providing  maintenance  and  repair  services  and  the
infrastructure costs to support these activities. InnoServ is implementing plans
to reorganize  its  service operations  to  more cost  effectively  provide  the
services  required  by  its customers  and  to discontinue  service  in selected
locations upon the expiration  of the existing  maintenance agreements in  those
locations.  InnoServ believes these actions,  coupled with the strategic changes
made  in  the  focus  and  operations  of  InnoServ,  will  improve   InnoServ's
operations. However, InnoServ may not realize the full financial impact of these
actions until the latter part of fiscal 1997.
 
                                       7
<PAGE>
    In  accordance  with Statement  of  Financial Accounting  Standards  No. 109
("SFAS 109"), "Accounting for Income  Taxes," InnoServ recorded a tax  provision
in fiscal 1996 of $2,479,000 as a valuation allowance to reduce its net deferred
tax  asset, primarily net operating loss  carryforwards, tax credits, and timing
differences associated with accrued expenses, potentially available to  InnoServ
to  the  amount that  is "more  likely than  not to  be realized."  The ultimate
realization of the  deferred tax assets  depends on the  ability of InnoServ  to
generate  sufficient taxable income  in the future.  While InnoServ believes the
deferred tax assets will be substantially realized by future operating  results,
due to the cumulative losses incurred in recent years the deferred tax assets do
not currently meet the stringent criteria for recognition under SFAS 109.
 
    The  Financial  Accounting  Standards Board  issued  Statement  of Financial
Accounting  Standard  No.  123  ("SFAS  123"),  "Accounting  and  Disclosure  of
Stock-Based  Compensation,"  in October  1995.  This standard  is  effective for
InnoServ for its 1997 fiscal year. The adoption of SFAS 123 will have no  effect
on InnoServ's results of operations. InnoServ will continue to account for stock
option  grants in  accordance with Accounting  Principles Board  Opinion No. 25,
"Accounting for Stock Issued to Employees," and, accordingly, will recognize  no
compensation expense for the stock option grants.
 
    FISCAL 1995 COMPARED TO FISCAL 1994
 
    Consolidated  revenues increased $5,902,000  to $46,366,000 from $40,464,000
primarily as a  result of additional  CT, MRI and  Asset Management  maintenance
service  revenues associated  with the  Acquisition. While  InnoServ Maintenance
experienced an overall  increase in  revenues of  approximately $8,300,000  from
fiscal  1994 to fiscal  1995 primarily as  a result of  the Acquisition, it also
continued to experience a net decline in the number of CT maintenance agreements
in effect primarily  as a result  of customers' older  equipment being  upgraded
(with attendant warranty service coverage) or removed from service.
 
    InnoServ  Maintenance substantially increased the number of Asset Management
and MRI maintenance  service agreements in  effect during the  remainder of  the
fiscal  year  following  the Acquisition.  Sales  of parts  and  labor decreased
approximately $476,000 from the prior fiscal year resulting mainly from the loss
in CT service agreements while the  sale of X-ray tubes remained unchanged  from
the  prior  fiscal  year.  Revenues  from  the  sale  of  equipment  at InnoServ
Maintenance for fiscal 1995  declined by approximately  $350,000 from the  prior
fiscal year.
 
    Revenues  at InnoServ's diagnostic Imaging Operation decreased approximately
$772,000 over the prior fiscal year as a result of decreased utilization of both
CT and cardiac catheterization laboratories,  a decrease in the average  revenue
on a per unit basis for interim rentals as well as fewer units in the CT fleet.
 
    AIT  experienced  a decline  in revenues  of $1,910,000  primarily due  to a
decline in  sales  of equipment  and  decreased sales  of  consumable  supplies,
primarily X-ray film and accessories.
 
    Income  before  income taxes  fell approximately  $7,062,000 from  income of
$1,658,000 in  fiscal 1994  to a  loss of  $5,404,000 in  fiscal 1995  primarily
related  to the  recording by  InnoServ Maintenance  of certain  special charges
including a writedown of  consumable inventory of $671,000,  a writedown in  the
value of certain spare parts inventory of $426,000, a writedown of MRI equipment
and  related  leasehold improvements  of $948,000,  charges  for the  closure of
InnoServ's California  repair  operations  of  $179,000  and  $72,000  of  other
charges.  InnoServ Maintenance also incurred approximately $665,000 in severance
expenses associated  with  the elimination  of  certain personnel  in  duplicate
administrative,   operational  and  sales  functions  in  conjunction  with  the
Acquisition and the resignation of InnoServ's Chief Financial Officer and  Chief
Executive   Officer.  (see  Note  9  to  the  Notes  to  Consolidated  Financial
Statements).
 
    In addition to  the foregoing,  InnoServ Maintenance  incurred an  operating
loss  related to the decline in maintenance service revenues and reduced margins
associated with lower average fees for CT maintenance agreements. Income at  the
diagnostic  Imaging Operation and AIT  continued to decrease primarily resulting
from the reduction in revenues.
 
                                       8
<PAGE>
    Net interest expense increased $210,000 to an expense of $171,000 in  fiscal
1995  from income of $39,000 in the prior  fiscal year as a result of borrowings
on InnoServ's  line of  credit and  the assumption  of long-term  debt from  the
Acquisition.
 
LIQUIDITY AND CAPITAL RESOURCES
 
    Cash and cash equivalents at April 30, 1996, totaled $941,000. The principal
source  of  cash  for  fiscal 1996  were  operating  activities  which generated
$1,991,000  due  primarily   to  the   noncash  effects   of  depreciation   and
amortization,  a reduction  in inventory due  to the writedowns  recorded in the
fourth quarter, and the timing of  cash payments on accounts payable. Also,  the
deferred  revenues  increased $1,894,000  as  a result  of  the growth  in Asset
Management. The funds generated by  operations financed $1,427,000 in  purchases
of  new  equipment,  which were  composed  of diagnostic  and  personal computer
hardware and software required to  maintain customers' equipment and to  improve
the productivity of InnoServ's maintenance service technicians.
 
    InnoServ  entered into a  loan agreement with a  bank effective December 15,
1995 to borrow up to $3,000,000.  The loan agreement contains a $1,500,000  term
loan  expiring January 30, 1999,  and a $1,500,000 revolving  line of credit for
working capital expiring August 12, 1996,  of which $1,244,000 was available  at
April  30, 1996. Obligations under the loan  agreement are secured by a security
interest in InnoServ's accounts receivable, inventory and equipment. Interest is
payable quarterly on all obligations under  the loan agreement based on  varying
interest  rates  above  the prime  rate  and  the term  loan  requires quarterly
principal payments of $125,000. The interest rate at April 30, 1996 on the  term
loan  was 9.25 percent and was 8.75 percent on the revolving line of credit. The
loan agreement  contains financial  covenants including  maintenance of  certain
financial  ratios, net worth requirements  and restrictions on future borrowings
and payment of dividends. As a result  of the net loss for the period,  InnoServ
failed  to meet certain financial covenants required under the loan agreement as
of April 30, 1996. InnoServ's bank waived these events of default through  April
30,  1996 and has amended  the financial covenants for  the period subsequent to
the default.  Discussions with  the  bank and  other financial  institutions  to
extend or replace the line of credit are on-going.
 
    InnoServ terminated its former line of credit agreement with another bank in
January  1996. The outstanding obligations of $2,000,000 were repaid principally
from the proceeds of the $1,500,000 term loan.
 
    InnoServ does not foresee the need to make any significant capital purchases
in the  next year  and believes  sufficient  funds will  be available  from  its
operations and line of credit to meet its working capital requirements.
 
CAUTIONARY STATEMENT
 
    The statements in this Management's Discussion and Analysis and elsewhere in
this  report that  are forward looking  are based on  current expectations which
involve  numerous  risks  and   uncertainties.  InnoServ's  future  results   of
operations  and financial  condition may differ  materially due  to many factors
including InnoServ's ability to attract  and retain Asset Management  contracts,
InnoServ's  ability  to implement  its reorganization  plan, particularly  as it
relates to the CT maintenance business, competitive and regulatory conditions in
the healthcare industry generally, and other  factors, many of which are  beyond
the control of InnoServ.
 
                                       9
<PAGE>
ITEM 8.  FINANCIAL STATEMENTS AND SUPPLEMENTARY DATA.
 
    The  following financial  statements of InnoServ  and the Report  of Ernst &
Young LLP, Independent Auditors, are included herein on the pages indicated:
 
<TABLE>
<CAPTION>
                                                                                                                PAGE
                                                                                                                -----
<S>                                                                                                          <C>
Consolidated Financial Statements:
  Report of Ernst & Young LLP, Independent Auditors........................................................          11
  Consolidated Balance Sheets at April 30, 1996 and April 30, 1995.........................................          12
  Consolidated Statements of Operations for the fiscal years ended April 30, 1996, April 30, 1995 and April
   29, 1994................................................................................................          13
  Consolidated Statements of Shareholders' Equity for the fiscal years ended April 30, 1996, April 30, 1995
   and April 29, 1994......................................................................................          14
  Consolidated Statements of Cash Flows for the fiscal years ended April 30, 1996, April 30, 1995 and April
   29, 1994................................................................................................          15
  Notes to Consolidated Financial Statements...............................................................          16
Financial Statement Schedule:
  Schedule II -- Valuation and Qualifying Accounts.........................................................          30
 
    Schedules not filed  herewith are omitted  because of the  absence of conditions  under which they  are
 required  or because the information called for is shown in the Consolidated Financial Statements or Notes
 thereto.
</TABLE>
 
                                       10
<PAGE>
               REPORT OF ERNST & YOUNG LLP, INDEPENDENT AUDITORS
 
Board of Directors
InnoServ Technologies, Inc.
 
    We  have audited  the accompanying  consolidated balance  sheets of InnoServ
Technologies, Inc. as of April 30,  1996 and 1995, and the related  consolidated
statements  of operations, shareholders' equity, and  cash flows for each of the
three years in the  period ended April  30, 1996. Our  audits also included  the
financial  statement schedule listed in the Index at Item 14(a). These financial
statements and schedule are the responsibility of the Company's management.  Our
responsibility  is  to  express an  opinion  on these  financial  statements and
schedule based on our audits.
 
    We conducted  our  audits in  accordance  with generally  accepted  auditing
standards.  Those standards require that we plan and perform the audit to obtain
reasonable assurance about whether the financial statements are free of material
misstatement. An audit includes examining, on a test basis, evidence  supporting
the  amounts and disclosures in the financial statements. An audit also includes
assessing the  accounting  principles used  and  significant estimates  made  by
management,  as well as evaluating the overall financial statement presentation.
We believe that our audits provide a reasonable basis for our opinion.
 
    In our  opinion, the  consolidated financial  statements referred  to  above
present fairly, in all material respects, the consolidated financial position of
InnoServ  Technologies, Inc.  at April 30,  1996 and 1995,  and the consolidated
results of its operations and its cash flows for each of the three years in  the
period  ended April 30,  1996, in conformity  with generally accepted accounting
principles. Also, in our opinion, the related financial statement schedule, when
considered in  relation to  the basic  financial statements  taken as  a  whole,
presents fairly in all material respects the information set forth therein.
 
    As  discussed  in  Note 10  to  the consolidated  financial  statements, the
Company changed its method of accounting for income taxes in 1994.
 
/s/ ERNST & YOUNG LLP
 
Fort Worth, Texas
July 24, 1996
 
                                       11
<PAGE>
                          INNOSERV TECHNOLOGIES, INC.
                          CONSOLIDATED BALANCE SHEETS
                      (IN THOUSANDS, EXCEPT SHARE AMOUNTS)
 
<TABLE>
<CAPTION>
                                                                           APRIL 30,  APRIL 30,
                                 ASSETS                                      1996       1995
                                                                           ---------  ---------
<S>                                                                        <C>        <C>
Current assets
  Cash and cash equivalents..............................................  $     941  $   1,827
  Receivables............................................................      5,238      4,537
  Inventory..............................................................      7,458      9,199
  Prepaid expenses.......................................................        350        532
  Deferred income taxes..................................................         --      1,192
                                                                           ---------  ---------
    Total current assets.................................................     13,987     17,287
Equipment, net...........................................................      6,186      6,784
Deferred income taxes....................................................         --      2,155
Goodwill, net............................................................      3,544      3,698
Other assets.............................................................        123        582
                                                                           ---------  ---------
                                                                           $  23,840  $  30,506
                                                                           ---------  ---------
                                                                           ---------  ---------
 
                             LIABILITIES AND SHAREHOLDERS' EQUITY
Current Liabilities
  Short-term debt........................................................  $     862  $   3,262
  Accounts payable.......................................................      4,613      3,215
  Accrued liabilities....................................................      3,090      4,228
  Deferred revenues......................................................      4,399      2,505
                                                                           ---------  ---------
    Total current liabilities............................................     12,964     13,210
Long-term debt...........................................................        910        141
Commitments and contingencies
Shareholders' equity
  Preferred stock, $.01 par value: 5,000,000 shares authorized; no shares
   issued................................................................         --         --
  Common stock, $.01 par value: 10,000,000 shares authorized; 5,035,833
   issued................................................................         51         51
  Paid-in capital........................................................     17,303     17,303
  Accumulated deficit....................................................     (7,388)      (199)
                                                                           ---------  ---------
    Total shareholders' equity...........................................      9,966     17,155
                                                                           ---------  ---------
                                                                           $  23,840  $  30,506
                                                                           ---------  ---------
                                                                           ---------  ---------
</TABLE>
 
   The accompanying notes are an integral part of these financial statements.
 
                                       12
<PAGE>
                          INNOSERV TECHNOLOGIES, INC.
                     CONSOLIDATED STATEMENTS OF OPERATIONS
                    (IN THOUSANDS, EXCEPT PER SHARE AMOUNTS)
 
<TABLE>
<CAPTION>
FOR THE YEARS ENDED APRIL 30, 1996, APRIL 30, 1995 AND APRIL 29, 1994              1996       1995       1994
- -------------------------------------------------------------------------------  ---------  ---------  ---------
<S>                                                                              <C>        <C>        <C>
Revenues.......................................................................  $  45,727  $  46,366  $  40,464
Costs and expenses:
  Cost of operations...........................................................     39,812     41,063     31,426
  Depreciation.................................................................      2,096      2,909      1,843
  Selling and administrative...................................................      8,357      7,627      5,576
  Interest expense (income), net...............................................        172        171        (39)
                                                                                 ---------  ---------  ---------
    Total costs and expenses...................................................     50,437     51,770     38,806
Income (loss) before income taxes and cumulative effect of change in
 accounting....................................................................     (4,710)    (5,404)     1,658
Provision (benefit) for income taxes...........................................      2,479     (1,774)       656
                                                                                 ---------  ---------  ---------
Income (loss) before cumulative effect of change in accounting.................     (7,189)    (3,630)     1,002
Cumulative effect of change in accounting for income taxes.....................         --         --        505
                                                                                 ---------  ---------  ---------
Net income (loss)..............................................................  $  (7,189) $  (3,630) $   1,507
                                                                                 ---------  ---------  ---------
                                                                                 ---------  ---------  ---------
Per share information:
  Income (loss) before cumulative effect of change in accounting...............  $   (1.43) $   (0.81) $    0.32
  Cumulative effect of change in accounting for income taxes...................         --         --       0.17
                                                                                 ---------  ---------  ---------
  Net income (loss)............................................................  $   (1.43) $   (0.81) $    0.49
                                                                                 ---------  ---------  ---------
                                                                                 ---------  ---------  ---------
Weighted average shares outstanding............................................      5,036      4,511      3,049
                                                                                 ---------  ---------  ---------
                                                                                 ---------  ---------  ---------
</TABLE>
 
   The accompanying notes are an integral part of these financial statements.
 
                                       13
<PAGE>
                          INNOSERV TECHNOLOGIES, INC.
                CONSOLIDATED STATEMENTS OF SHAREHOLDERS' EQUITY
                      (IN THOUSANDS, EXCEPT SHARE AMOUNTS)
 
<TABLE>
<CAPTION>
                                                               COMMON STOCK
                                                             ($.01 PAR VALUE)      ADDITIONAL   RETAINED
FOR THE YEARS ENDED APRIL 30, 1996,                      ------------------------    PAID-IN    EARNINGS
APRIL 30, 1995 AND APRIL 29, 1994                          SHARES       AMOUNT       CAPITAL    (DEFICIT)    TOTAL
- -------------------------------------------------------  -----------  -----------  -----------  ---------  ---------
<S>                                                      <C>          <C>          <C>          <C>        <C>
Balance, April 30, 1993................................    2,917,496   $      29    $  11,045   $   3,162  $  14,236
  Net income...........................................           --          --           --       1,507      1,507
  Cash dividends ($.16 per share)......................           --          --           --        (471)      (471)
  Exercise of stock options............................       33,999           1          127          --        128
                                                         -----------       -----   -----------  ---------  ---------
Balance, April 29, 1994................................    2,951,495   $      30    $  11,172   $   4,198  $  15,400
  Net loss.............................................           --          --           --      (3,630)    (3,630)
  Acquisition of MEMS..................................    2,026,438          20        5,914          --      5,934
  Cash dividends ($.23 per share)......................           --          --           --        (767)      (767)
  Exercise of stock options............................       57,900           1          217          --        218
                                                         -----------       -----   -----------  ---------  ---------
Balance, April 30, 1995................................    5,035,833   $      51    $  17,303   $    (199) $  17,155
  Net loss.............................................           --          --           --      (7,189)    (7,189)
                                                         -----------       -----   -----------  ---------  ---------
Balance, April 30, 1996................................    5,035,833   $      51    $  17,303   $  (7,388) $   9,966
                                                         -----------       -----   -----------  ---------  ---------
                                                         -----------       -----   -----------  ---------  ---------
</TABLE>
 
   The accompanying notes are an integral part of these financial statements.
 
                                       14
<PAGE>
                          INNOSERV TECHNOLOGIES, INC.
                     CONSOLIDATED STATEMENTS OF CASH FLOWS
                                 (IN THOUSANDS)
 
<TABLE>
<CAPTION>
FOR THE YEARS ENDED APRIL 30, 1996, APRIL 30, 1995 AND APRIL 29, 1994               1996       1995       1994
- --------------------------------------------------------------------------------  ---------  ---------  ---------
<S>                                                                               <C>        <C>        <C>
Cash flows from:
Operations --
Net income (loss)...............................................................  $  (7,189) $  (3,630) $   1,507
Adjustments to reconcile net income (loss) to net cash flows from operations:
  Depreciation and amortization.................................................      2,096      2,909      1,843
  Loss (gain) on disposal of equipment..........................................        (98)       681         --
  Provision for deferred income taxes...........................................      3,347     (1,839)       217
  Cumulative effect of change in accounting.....................................         --         --       (505)
  Changes in assets and liabilities:
    Receivables.................................................................       (701)     1,062      1,005
    Inventory...................................................................      1,741      1,774       (632)
    Prepaid expenses............................................................        182        163        (25)
    Accounts payable............................................................      1,398        399       (433)
    Accrued liabilities.........................................................     (1,138)      (561)      (855)
    Deferred revenues...........................................................      1,894       (155)        27
    Other assets................................................................        459       (205)      (438)
                                                                                  ---------  ---------  ---------
Net cash provided by operations.................................................      1,991        598      1,711
Investments and acquisitions --
  Acquisition of business operations............................................         --       (346)      (159)
  Sale of equipment.............................................................        180        234        348
  Purchase of equipment.........................................................     (1,427)      (844)    (1,301)
                                                                                  ---------  ---------  ---------
Net cash used for investments and acquisitions..................................     (1,247)      (956)    (1,112)
Financing activities --
  Increase (decrease) in borrowings from line of credit.........................     (2,649)     2,905         --
  Proceeds from the issuance of long-term debt..................................      1,500         --         --
  Payments on long-term debt....................................................       (125)        --         --
  Payments under capital lease obligations......................................       (356)    (1,512)        --
  Exercise of stock options.....................................................         --        218        128
  Payment of dividends..........................................................         --       (767)      (471)
                                                                                  ---------  ---------  ---------
Net cash provided by (used for) financing activities............................     (1,630)       844       (343)
                                                                                  ---------  ---------  ---------
Net increase (decrease) in cash and cash equivalents............................       (886)       486        256
Cash and cash equivalents at beginning of period................................      1,827      1,341      1,085
                                                                                  ---------  ---------  ---------
Cash and cash equivalents at end of period......................................  $     941  $   1,827  $   1,341
                                                                                  ---------  ---------  ---------
                                                                                  ---------  ---------  ---------
</TABLE>
 
   The accompanying notes are an integral part of these financial statements.
 
                                       15
<PAGE>
                          INNOSERV TECHNOLOGIES, INC.
                   NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
                                 APRIL 30, 1996
 
1.  DESCRIPTION OF BUSINESS
    InnoServ  provides comprehensive  asset management systems  and services and
multi-vendor maintenance and repair  services for healthcare facilities,  offers
mobile  computed  tomography and  cardiac  catheterization units  for  lease and
distributes radiology supplies and equipment on a nationwide basis.
 
2.  SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES
 
    PRINCIPLES OF CONSOLIDATION
 
    The consolidated financial statements include  the accounts of InnoServ  and
its  subsidiaries, all of  which are wholly-owned.  All significant intercompany
accounts and transactions have been eliminated. In April 1995, InnoServ  changed
its fiscal year end to April 30. Previously, InnoServ's fiscal year ended on the
Friday  nearest the end  of April. As a  result, the year  ended April 30, 1995,
consisted of 52 weeks and two days.
 
    Certain reclassifications have  been made in  the prior years'  consolidated
financial statements to conform to the fiscal 1996 presentation.
 
    USE OF ESTIMATES
 
    The  preparation of  the financial  statements in  conformity with generally
accepted  accounting  principles  requires  management  to  make  estimates  and
assumptions  that  affect the  amounts  reported in  the  consolidated financial
statements and  accompanying  notes.  Actual results  could  differ  from  those
estimates.
 
    CASH EQUIVALENTS
 
    Cash equivalents include highly liquid investments with an original maturity
of three months or less.
 
    RECEIVABLES
 
    Receivables  are  stated  net  of  an  allowance  for  doubtful  accounts of
$1,015,000 and $1,429,000 at April 30, 1996 and 1995, respectively.
 
    CONCENTRATIONS OF CREDIT RISK
 
    Concentrations of credit risk with respect to trade receivables are  limited
due  to  the  large number  of  customers comprising  InnoServ's  customer base.
InnoServ reviews a potential customer's credit history before extending  credit.
InnoServ  establishes  an allowance  for  doubtful accounts  based  upon factors
surrounding the credit risk of  specific customers, historical trends and  other
information.
 
    INVENTORY
 
    Equipment held for resale, X-ray tubes, film and other radiological supplies
are  carried  at the  lower of  cost or  market value.  Spare parts  relating to
maintenance services are carried at average  cost and expensed when sold.  Spare
parts  inventory is amortized over the estimated useful lives of the parts which
range from seven to ten  years. Spare parts inventory is  stated at cost net  of
such  accumulated amortization  and allowances  of $4,611,000  and $3,460,000 at
April 30, 1996 and 1995,
 
                                       16
<PAGE>
                          INNOSERV TECHNOLOGIES, INC.
             NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (CONTINUED)
                                 APRIL 30, 1996
 
2.  SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (CONTINUED)
respectively. The  estimated useful  lives  and carrying  value of  spare  parts
inventory are evaluated based upon historical usage and the type and duration of
the  maintenance  contracts in  effect.  Inventory at  April  30, 1996  and 1995
consisted of the following (in thousands):
 
<TABLE>
<CAPTION>
                                                                            APRIL 30,    APRIL 30,
                                                                              1996         1995
                                                                           -----------  -----------
<S>                                                                        <C>          <C>
Spare parts and supplies, net............................................   $   5,580    $   6,676
Inventory held for resale................................................       1,878        2,523
                                                                           -----------  -----------
                                                                            $   7,458    $   9,199
                                                                           -----------  -----------
                                                                           -----------  -----------
</TABLE>
 
    EQUIPMENT
 
    Equipment is stated at cost  less accumulated depreciation. Depreciation  is
provided using the straight-line method over estimated useful lives ranging from
three  to  ten years.  Maintenance and  repairs are  charged against  income and
betterments are capitalized. Equipment at April  30, 1996 and 1995 consisted  of
the following (in thousands):
 
<TABLE>
<CAPTION>
                                                                       APRIL 30,   APRIL 30,
                                                                          1996        1995
                                                                       ----------  ----------
<S>                                                                    <C>         <C>
Cost.................................................................  $   28,090  $   29,219
Less accumulated depreciation........................................     (21,904)    (22,435)
                                                                       ----------  ----------
                                                                       $    6,186  $    6,784
                                                                       ----------  ----------
                                                                       ----------  ----------
</TABLE>
 
    INCOME TAXES
 
    Deferred  tax  assets and  liabilities  are recognized  for  the anticipated
future tax effects of differences  between their carrying amounts for  financial
reporting  purposes and the  amounts used for income  tax purposes. Statement of
Financial Accounting Standard No. 109, "Accounting for Income Taxes" was adopted
as of May 1, 1993 (see Note 10).
 
    GOODWILL
 
    Cost of approximately  $4,445,000 in excess  of the net  assets acquired  in
purchase  transactions is  being amortized  using the  straight-line method over
periods ranging from 20 to 40  years. Related accumulated amortization at  April
30, 1996 and 1995 was $901,000 and $747,000, respectively.
 
    OTHER ASSETS
 
    Other assets consist of the long-term portion of notes receivable.
 
    LONG-TERM ASSETS
 
    InnoServ  evaluates  the  carrying  value  of  long-term  assets,  including
goodwill and other intangible assets, based upon future anticipated undiscounted
cash flows and recognizes an impairment when it is probable that such  estimated
future cash flows will be less than the carrying value of the asset.
 
    REVENUES
 
    Generally, revenues are recognized when services are rendered or when parts,
supplies  and equipment are  shipped. Revenues from  the sale of  major items of
equipment  are  recognized  when  the  customer  accepts  the  equipment.   Such
acceptance   is  generally  conditioned  upon  successful  installation  of  the
equipment on  the  customer's  premises. Revenues  under  lease  agreements  are
recognized ratably over the term of the lease.
 
                                       17
<PAGE>
                          INNOSERV TECHNOLOGIES, INC.
             NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (CONTINUED)
                                 APRIL 30, 1996
 
2.  SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (CONTINUED)
    Amounts  invoiced in advance  of the provision  of service under maintenance
contracts are not included in receivables if payment had not been received as of
the balance sheet  date. Such  amounts are  classified as  deferred revenues  if
payment was received as of the balance sheet date.
 
    RESTRUCTURING
 
    Termination  benefits  provided  to involuntarily  terminated  employees and
costs directly  associated with  a plan  to exit  an activity  (exit costs)  are
recognized  as restructuring  expense upon  management's commitment  to a formal
plan of  restructuring. Exit  costs are  those unrelated  to the  generation  of
revenues  which  will be  incurred after  the exit  plan's commitment  date, and
either are incremental  to the costs  incurred prior to  the commitment date  or
will  be  incurred under  a  contractual obligation  that  existed prior  to the
commitment date  and will  continue after  the exit  plan is  completed with  no
economic  benefit. Expenses that benefit  on-going operations, but are necessary
to accomplish the restructuring plan, are charged to expense when an  obligation
has been incurred.
 
    INTEREST EXPENSE (INCOME), NET
 
    Interest  expense is net of interest income of $22,000, $99,000, and $53,000
for the  years  ended  April 30,  1996,  April  30, 1995  and  April  29,  1994,
respectively.
 
    STOCK BASED COMPENSATION
 
    InnoServ grants stock options for a fixed number of shares to employees with
grant  prices equal to the fair market value of the shares at the date of grant.
The  Financial  Accounting  Standards   Board  issued  Statement  of   Financial
Accounting  Standard  No.  123  ("SFAS  123"),  "Accounting  and  Disclosure  of
Stock-Based Compensation,"  in  October 1995.  This  standard is  effective  for
InnoServ  for its 1997 fiscal year and adoption  of SFAS 123 will have no effect
on the results of operations. InnoServ will continue to account for stock option
grants  in  accordance  with  Accounting   Principles  Board  Opinion  No.   25,
"Accounting  for Stock Issued to Employees," and, accordingly, will recognize no
compensation expense for the stock option grants.
 
    INCOME PER SHARE
 
    Income per share amounts are computed based upon the weighted average shares
of common stock  and common  stock equivalents outstanding  during each  period.
Outstanding  stock options  are included as  common stock  equivalents using the
treasury stock method. If the computation  of fully diluted income per share  is
anti-dilutive on net income, only primary income per share is presented.
 
3.  SUPPLEMENTAL CASH FLOW DISCLOSURE
    Interest  and income taxes paid in the years ended April 30, 1996, April 30,
1995 and April 29, 1994 were as follows (in thousands):
 
<TABLE>
<CAPTION>
                                                                          1996       1995       1994
                                                                        ---------  ---------  ---------
<S>                                                                     <C>        <C>        <C>
Interest..............................................................  $     209  $     225  $      53
Income taxes..........................................................  $      20  $      --  $      --
</TABLE>
 
    In August 1994,  InnoServ acquired (the  "Acquisition") MEDIQ Equipment  and
Maintenance   Services,  Inc.  ("MEMS"),  a  wholly-owned  subsidiary  of  MEDIQ
Incorporated ("MEDIQ"), in  exchange for 2,006,438  shares of InnoServ's  common
stock  and a warrant to purchase 325,000  shares of InnoServ's common stock. The
fair value of net assets acquired in the Acquisition less liabilities assumed or
incurred was $4,928,000. The  appraised fair value of  the common stock and  the
warrant  issued by InnoServ  in the Acquisition was  $5,900,000 plus other costs
associated with the Acquisition of $665,000. Cash acquired amounted to $173,000.
 
                                       18
<PAGE>
                          INNOSERV TECHNOLOGIES, INC.
             NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (CONTINUED)
                                 APRIL 30, 1996
 
4.  INDEBTEDNESS
    Indebtedness at  April 30,  1996 and  1995 consisted  of the  following  (in
thousands):
 
<TABLE>
<CAPTION>
                                                                           APRIL 30,   APRIL 30,
                                                                             1996        1995
                                                                          -----------  ---------
<S>                                                                       <C>          <C>
Bank term loan expiring January 30, 1999, prime rate plus 1% (9.25% at
 April 30, 1996), principal and interest payable quarterly, secured.....   $   1,375   $      --
Bank revolving line of credit expiring August 12, 1996, prime rate plus
 0.50% (8.75% at April 30, 1996), interest payable quarterly, secured...         256          --
Bank line of credit terminated January 1996, prime rate (9% at April 30,
 1995), interest payable monthly, unsecured.............................          --       2,905
9.56% capital lease, maturing December 1997, secured by equipment.......          83         126
10.90% capital lease, maturing September 1996, secured by equipment.....          36         114
12.05% capital lease, maturing May 1996, secured by equipment...........          22         258
                                                                          -----------  ---------
                                                                               1,772       3,403
Less amount classified as current.......................................        (862)     (3,262)
                                                                          -----------  ---------
Total long-term debt....................................................   $     910   $     141
                                                                          -----------  ---------
                                                                          -----------  ---------
</TABLE>
 
    InnoServ  entered into a  loan agreement with a  bank effective December 15,
1995 to borrow up to $3,000,000.  The loan agreement contains a $1,500,000  term
loan  expiring January 30, 1999,  and a $1,500,000 revolving  line of credit for
working capital expiring August 12, 1996,  of which $1,244,000 was available  at
April  30, 1996. Obligations under the loan  agreement are secured by a security
interest in InnoServ's accounts receivable, inventory and equipment. Interest is
payable quarterly on all obligations under  the loan agreement based on  varying
interest  rates  above  the prime  rate  and  the term  loan  requires quarterly
principal payments of $125,000. The interest rate at April 30, 1996 on the  term
loan  was 9.25 percent and was 8.75 percent on the revolving line of credit. The
weighted average interest rate  in effect on all  short-term borrowings for  the
year  ended  April  30, 1996,  was  8.80  percent. The  loan  agreement contains
financial covenants including maintenance of certain financial ratios, net worth
requirements and restrictions on future borrowings and payment of dividends.  As
a  result  of the  net  loss for  the period,  InnoServ  failed to  meet certain
financial covenants required  under the  loan agreement  as of  April 30,  1996.
InnoServ's  bank waived these events of default  through April 30, 1996 and have
amended the  financial  covenants for  the  period subsequent  to  the  default.
Discussions  with the bank and other financial institutions to extend or replace
the line of credit are on-going.
 
    InnoServ terminated its former line of credit agreement with another bank in
January 1996. The outstanding obligations of $2,000,000 were repaid  principally
from the proceeds of the $1,500,000 term loan.
 
                                       19
<PAGE>
                          INNOSERV TECHNOLOGIES, INC.
             NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (CONTINUED)
                                 APRIL 30, 1996
 
4.  INDEBTEDNESS (CONTINUED)
    Annual  principal payments  on long-term  debt are  required as  follows (in
thousands):
 
<TABLE>
<CAPTION>
 YEAR
ENDING
- ------------------------------------------------------------------------------------
<S>                                                                                   <C>
1997................................................................................  $     606
1998................................................................................        535
1999................................................................................        375
                                                                                      ---------
                                                                                      $   1,516
                                                                                      ---------
                                                                                      ---------
</TABLE>
 
5.  STOCK OPTIONS
    InnoServ has incentive plans which provide for the granting of stock options
to key employees to purchase common stock  at a purchase price of not less  than
fair  market value,  as defined  by such  plans, on  the date  of the  grant. In
September 1988 InnoServ adopted a stock option plan for nonemployee directors to
purchase common stock  at a  purchase price  of not  less than  the fair  market
value,  as defined by  the plan, on the  date of the  grant. The options granted
under the plans  are exercisable  in three  equal installments  and expire  over
periods  ranging from  five to ten  years after  the grant date.  The changes in
stock options outstanding for the years ended April 30, 1996, April 30, 1995 and
April 29, 1994 were as follows:
 
<TABLE>
<CAPTION>
                                                                    NUMBER     OPTION PRICE
                                                                  OF SHARES      PER SHARE
                                                                  ----------  ---------------
<S>                                                               <C>         <C>
Outstanding at May 1, 1993......................................     380,236    $2.95 to 8.58
  Granted.......................................................      96,500     5.25 to 5.75
  Canceled......................................................     (28,864)    3.86 to 8.58
  Exercised.....................................................     (33,999)    3.18 to 3.98
                                                                  ----------  ---------------
Outstanding at April 29, 1994...................................     413,873    $2.95 to 8.58
  Granted.......................................................      68,000     4.00 to 4.50
  Canceled......................................................     (96,139)    3.18 to 7.73
  Exercised.....................................................     (57,900)    2.83 to 3.86
                                                                  ----------  ---------------
Outstanding at April 30, 1995...................................     327,834    $2.95 to 5.75
  Granted.......................................................     373,000     3.38 to 4.13
  Canceled......................................................    (266,934)    2.95 to 5.75
                                                                  ----------  ---------------
Outstanding at April 30, 1996...................................     433,900    $2.95 to 5.25
                                                                  ----------  ---------------
Options exercisable at April 30, 1996...........................      44,500    $2.95 to 5.25
                                                                  ----------  ---------------
</TABLE>
 
    At April 30, 1996, there were  279,573 shares of common stock available  for
future grant.
 
6.  RETIREMENT PLAN
    InnoServ sponsors a voluntary retirement benefit plan (the "Plan") under the
provisions of Section 401(k) of the Internal Revenue Code. The Plan is available
to  all  employees of  InnoServ who  have completed  three months  of continuous
service and are age twenty-one or  older. Employee contributions are based on  a
percentage   of  pre-tax   compensation  as  elected   by  the   employee  to  a
 
                                       20
<PAGE>
                          INNOSERV TECHNOLOGIES, INC.
             NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (CONTINUED)
                                 APRIL 30, 1996
 
6.  RETIREMENT PLAN (CONTINUED)
maximum of 15 percent. InnoServ contributes an amount equal to 25 percent of the
employee's pre-tax contributions limited to a maximum matching of $500 annually.
InnoServ's costs related to the Plan for  the years ended April 30, 1996,  April
30, 1995 and April 29, 1994 were $85,000, $117,000 and $50,000, respectively.
 
7.  RESTRUCTURING
    In  the fourth quarter of fiscal 1996, InnoServ adopted a plan to reorganize
its operations  in  order to  strategically  focus on  its  comprehensive  asset
management   services  business  ("Asset  Management").  As  a  result  of  this
reorganization, InnoServ recorded restructuring charges in the fourth quarter of
fiscal 1996 of $154,000 for employee  termination benefits for 25 employees.  As
of  April 30,  1996, $2,000 of  this amount had  been paid to  one employee. The
reorganization is expected to be completed by  the end of the second quarter  of
fiscal 1997.
 
    In  the third  quarter of fiscal  1996, InnoServ  relocated its headquarters
from Corona, California  to Arlington,  Texas. As  a result  of the  relocation,
InnoServ  recorded restructuring  charges of  $411,000 in  the quarter  of which
$98,000 were  included in  cost  of operations  and  $313,000 were  included  in
selling  and administrative expenses. The major components of these charges, the
amounts paid to date, adjustments to the liability and the remaining payments at
April 30, 1996 were as follows (in thousands):
 
<TABLE>
<CAPTION>
                                                               AMOUNTS
                                                             PAID AS OF    ADJUSTMENTS
                                                   TOTAL      APRIL 30,      TO THE        PAYMENTS
                                                  CHARGES       1996        LIABILITY      REMAINING
                                                -----------  -----------  -------------  -------------
<S>                                             <C>          <C>          <C>            <C>
Employee termination benefits.................   $     115    $    (104)    $      --      $      11
Employee relocation...........................         169         (149)           (5)            15
Employee training.............................          67          (67)           --             --
Office equipment relocation...................          30          (30)           --             --
Facility closing costs........................          30           (7)          (23)            --
                                                     -----   -----------          ---            ---
                                                 $     411    $    (357)    $     (28)     $      26
                                                     -----   -----------          ---            ---
                                                     -----   -----------          ---            ---
</TABLE>
 
    The termination benefits relate to 12 employees, all of whom were terminated
as of April 30, 1996.
 
8.  ACQUISITION OF MEDIQ EQUIPMENT & MAINTENANCE SERVICES, INC.
    On August  3, 1994,  InnoServ acquired  MEMS, a  wholly-owned subsidiary  of
MEDIQ, in exchange for 2,006,438 shares of InnoServ's common stock and a warrant
to  purchase 325,000  shares thereof  at an  exercise price  of $6.25  per share
exercisable through August 3,  1998. An additional  20,000 shares of  InnoServ's
common  stock were issued to MEDIQ in connection with a noncompetition agreement
which became  effective as  of the  closing of  the Acquisition.  The  aggregate
purchase  price,  including  expenses  of  the  Acquisition,  was  approximately
$6,565,000. Following the Acquisition, InnoServ combined the operations of its R
Squared subsidiary with  those of  MEMS and  changed the  name of  R Squared  to
InnoServ Technologies Maintenance Services, Inc.
 
    Prior   to  the  Acquisition,  MEMS   was  a  national  independent  service
organization specializing in providing repair and maintenance services and  sale
of  replacement parts for computed  tomography ("CT") scanners, nuclear medicine
equipment and magnetic resonance imaging ("MRI") systems to
 
                                       21
<PAGE>
                          INNOSERV TECHNOLOGIES, INC.
             NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (CONTINUED)
                                 APRIL 30, 1996
 
8.  ACQUISITION OF MEDIQ EQUIPMENT & MAINTENANCE SERVICES, INC. (CONTINUED)
hospitals, outpatient imaging centers and physician groups. MEMS also offered  a
multi-vendor  asset  management  program  which  provided  comprehensive on-site
management for the maintenance and repair of all diagnostic imaging equipment at
hospitals. The transaction was accounted for as a purchase and, accordingly, the
purchase price was  allocated to the  assets acquired based  on their  appraised
fair  values. The excess of  the purchase price over the  fair values of the net
assets acquired was $1,637,000 and is  being amortized on a straight-line  basis
over 20 years.
 
    The  accounts  of MEMS  are  included in  InnoServ's  consolidated financial
statements and, accordingly,  the Consolidated Statement  of Operations for  the
year  ended  April 30,  1995 includes  the operating  results of  MEMS beginning
August 3, 1994.  The following  unaudited Pro Forma  Consolidated Statements  of
Operations  for fiscal 1995 and  1994 give effect to  the Acquisition as if such
transaction had occurred as of April 30, 1994 and May 1, 1993, respectively, and
in the  opinion  of  InnoServ  include all  adjustments,  consisting  of  normal
recurring  adjustments,  necessary for  a fair  presentation  of the  results of
operations for the periods presented.
 
    The historical  data of  InnoServ  included in  the Pro  Forma  Consolidated
Statements  of Operations is  for the periods presented.  The historical data of
MEMS included in  the Pro Forma  Consolidated Statements of  Operations for  the
years  ended April 30,  1995 and April 29,  1994 are for  the three months ended
August 2, 1994 and the year ended April 30, 1994, respectively.
 
    The Pro Forma Consolidated Statements of Operations for fiscal 1995 and 1994
are not necessarily indicative of the results of operations that actually  would
have taken place had the Acquisition been consummated as of the dates indicated,
or  that may be achieved  in the future, and should  be read in conjunction with
the notes to such statements.
 
<TABLE>
<CAPTION>
                                                    YEAR ENDED APRIL 30, 1995
                                          ---------------------------------------------
                                                                 PRO FORMA    PRO FORMA
                                          INNOSERV   MEMS (1)   ADJUSTMENTS     TOTAL
                                          --------   --------   -----------   ---------
                                            (IN THOUSANDS, EXCEPT PER SHARE AMOUNTS)
                                                           (UNAUDITED)
<S>                                       <C>        <C>        <C>           <C>
Revenues................................  $ 46,366    $4,576     $     --      $50,942
Costs and expenses:
  Cost of operations....................    41,063     4,023         (606)(2)   44,480
  Depreciation and amortization.........     2,909       360         (201)(3)    3,068
  Selling and administrative............     7,627       494         (166)(4)    7,955
  Interest expense, net.................       171        54           --          225
                                          --------   --------   -----------   ---------
    Total costs and expenses............    51,770     4,931         (973)      55,728
Loss before income taxes................    (5,404)     (355)         973       (4,786)
Benefit for income taxes................    (1,774)     (101)         (39)(5)   (1,914)
                                          --------   --------   -----------   ---------
Net loss................................  $ (3,630)   $ (254)    $  1,012      $(2,872)
                                          --------   --------   -----------   ---------
                                          --------   --------   -----------   ---------
Net loss per share......................  $  (0.81)                            $ (0.57)
                                          --------                            ---------
                                          --------                            ---------
</TABLE>
 
- ------------------------
 
    NOTES:
 
(1) Historical data of MEMS is for the three months ended August 2, 1994.
 
                                       22
<PAGE>
                          INNOSERV TECHNOLOGIES, INC.
             NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (CONTINUED)
                                 APRIL 30, 1996
 
8.  ACQUISITION OF MEDIQ EQUIPMENT & MAINTENANCE SERVICES, INC. (CONTINUED)
(2) Reflects the elimination of  certain duplicate positions, reducing  salaries
    and  benefits included in cost of  operations approximately $482,000 for the
    period. Amortization of the spare parts inventory over a seven year  period,
    consistent  with  that  of  InnoServ,  would  reduce  amortization  expenses
    $495,000, annually, or $124,000 for the period presented.
 
(3) Depreciation  and amortization  expenses  changed as  a result  of  purchase
    accounting  adjustments. Depreciating the new basis  over a five year period
    would reduce such expenses  $922,000, annually, or  $230,000 for the  period
    presented.  Amortization  of the  additional  goodwill and  covenant  not to
    compete would increase such expenses $117,000, annually, or $29,000 for  the
    period presented.
 
(4)  Reflects the elimination of  certain duplicate positions, reducing salaries
    and benefits included in  selling and administrative expenses  approximately
    $166,000 for the period.
 
(5) The consolidated benefit for income taxes is calculated at 40%.
 
<TABLE>
<CAPTION>
                                                    YEAR ENDED APRIL 30, 1994
                                          ---------------------------------------------
                                                                 PRO FORMA    PRO FORMA
                                          INNOSERV     MEMS     ADJUSTMENTS     TOTAL
                                          --------   --------   -----------   ---------
                                            (IN THOUSANDS, EXCEPT PER SHARE AMOUNTS)
                                                           (UNAUDITED)
<S>                                       <C>        <C>        <C>           <C>
Revenues................................  $ 40,464   $ 18,359    $     --      $58,823
Costs and expenses:
  Cost of operations....................    31,426     15,022      (2,210)(1)   44,238
  Depreciation and amortization.........     1,843      1,445        (805)(2)    2,483
  Selling and administrative............     5,576      2,347        (525)(3)    7,398
  Interest expense (income), net........       (39)       239          --          200
                                          --------   --------   -----------   ---------
    Total costs and expenses............    38,806     19,053      (3,540)      54,319
Income (loss) before income taxes and
 cumulative effect of change in
 accounting.............................     1,658       (694)      3,540        4,504
Provision (benefit) for income taxes....       656       (230)      1,376(4)     1,802
                                          --------   --------   -----------   ---------
Income (loss) before cumulative effect
 of change in accounting................  $  1,002   $   (464)   $  2,164      $ 2,702
                                          --------   --------   -----------   ---------
                                          --------   --------   -----------   ---------
Income (loss) per share before
 cumulative effect of change in
 accounting.............................  $   0.32                             $  0.53
                                          --------                            ---------
                                          --------                            ---------
</TABLE>
 
- ------------------------
 
    NOTES:
 
(1)  Reflects the elimination of  certain duplicate positions, reducing salaries
    and benefits included in cost of operations approximately $1,715,000 for the
    period. Amortization of the spare parts inventory over a seven year  period,
    consistent  with  that  of  InnoServ,  would  reduce  amortization  expenses
    $495,000.
 
                                       23
<PAGE>
                          INNOSERV TECHNOLOGIES, INC.
             NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (CONTINUED)
                                 APRIL 30, 1996
 
8.  ACQUISITION OF MEDIQ EQUIPMENT & MAINTENANCE SERVICES, INC. (CONTINUED)
(2) Depreciation  and amortization  expenses  changed as  a result  of  purchase
    accounting  adjustments. Depreciating the new basis  over a five year period
    would reduce such expenses $922,000. Amortization of the additional goodwill
    and covenant not to compete would increase such expenses $117,000.
 
(3) Reflects the elimination of  certain duplicate positions, reducing  salaries
    and  benefits included in selling  and administrative expenses approximately
    $525,000 for the period.
 
(4) The consolidated provision for income taxes is calculated at 40%.
 
9.  SPECIAL CHARGES
    InnoServ's management team, under the  direction of its new Chief  Executive
Officer  who was hired  in the third  quarter of fiscal  1996, have undertaken a
detailed assessment of InnoServ's  internal operations, customers,  competition,
and  InnoServ's positioning  within its  marketplace. This  assessment led  to a
strategic focus which emphasizes Asset Management. In support of this  strategy,
InnoServ  adopted  a  plan  to  reorganize  its  operations  and  evaluated  the
realization of its assets. The financial impact of these actions is included  in
the  special charges of approximately $2,267,000  recorded in the fourth quarter
of fiscal  1996.  These  charges  were classified  as  cost  of  operations  and
consisted of the following (in thousands):
 
<TABLE>
<CAPTION>
                                                                                        1996
                                                                                      ---------
<S>                                                                                   <C>
Inventory:
  Writedown for impairment of inventory (1).........................................  $   1,003
  Writedown of equipment held for resale (2)........................................        292
  Writedown for physical inventory of spare parts...................................        192
  Other.............................................................................        149
                                                                                      ---------
                                                                                          1,636
Capitalized development costs expensed (3)..........................................        394
Severance arrangements (4)..........................................................        154
Equipment accumulated depreciation (5)..............................................         83
                                                                                      ---------
                                                                                      $   2,267
                                                                                      ---------
                                                                                      ---------
</TABLE>
 
- ------------------------
 
    NOTES:
 
(1)  Represents  the  unamortized balance  of  spare parts  inventory  no longer
    required to support InnoServ's on-going business.
 
(2) Certain CT scanners and other equipment held for resale were written down to
    their estimated market value.
 
(3) Engineering  development costs  of certain  diagnostic software  which  were
    previously capitalized have been charged to expense.
 
(4)  Relates to severance amounts estimated to  be paid to employees as a result
    of InnoServ's plan to  reorganize its operations  to strategically focus  on
    its Asset Management business (See Note 7).
 
                                       24
<PAGE>
                          INNOSERV TECHNOLOGIES, INC.
             NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (CONTINUED)
                                 APRIL 30, 1996
 
9.  SPECIAL CHARGES (CONTINUED)
(5)  Represents accelerated depreciation  as a result  of lowering the estimated
    useful lives of certain equipment.
 
    Fiscal 1995  results included  special charges  of approximately  $2,961,000
which were classified as follows (in thousands):
 
<TABLE>
<CAPTION>
                                                                                        1995
                                                                                      ---------
<S>                                                                                   <C>
Charges included in cost of operations:
  Writedown of consumable inventory (1).............................................  $     671
  Writedown for impairment of inventory (2).........................................        426
  Writedown for impairment of MRI equipment and related leasehold
   improvements (3).................................................................        948
  Severance arrangements (3)........................................................        385
  Closure of California repair operations (3).......................................        179
                                                                                      ---------
                                                                                          2,609
Charges included in selling and administrative expenses:
  Severance arrangements (4)........................................................        280
  Other.............................................................................         72
                                                                                      ---------
                                                                                            352
                                                                                      ---------
                                                                                      $   2,961
                                                                                      ---------
                                                                                      ---------
</TABLE>
 
- ------------------------
 
    NOTES:
 
(1)  In the  fourth quarter  of fiscal  1995, InnoServ  elected to  simplify its
    accounting by  expensing  all  items of  consumable  inventory  individually
    costing less than $100.
 
(2) Relates primarily to spare parts held for the repair of certain models of CT
    scanners  under  maintenance agreements  which had  become  a minor  part of
    InnoServ's future revenues.
 
(3) In the fourth quarter of fiscal  1995, InnoServ made a decision to move  its
    spare  parts repair  operation located  in Corona,  California to Arlington,
    Texas.
 
(4)  Relates  primarily  to  severance  amounts  payable  to  InnoServ's  former
    President and Chief Executive Officer as a result of his separation from the
    employment of InnoServ on March 13, 1995.
 
10. INCOME TAXES
    Effective  May 1, 1993, InnoServ changed its method of accounting for income
taxes from the deferred method to the liability method as required by  Statement
of  Financial Accounting Standard No. 109, "Accounting for Income Taxes," ("SFAS
109"). As permitted under the  standard, prior years' financial statements  have
not  been restated. The cumulative effect of adopting SFAS 109 as of May 1, 1993
was to increase net income in that year by $505,000.
 
                                       25
<PAGE>
                          INNOSERV TECHNOLOGIES, INC.
             NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (CONTINUED)
                                 APRIL 30, 1996
 
10. INCOME TAXES (CONTINUED)
    The provision (benefit) for income taxes for the years ended April 30, 1996,
April 30, 1995 and April 29, 1994 consisted of the following (in thousands):
 
<TABLE>
<CAPTION>
                                                                    1996       1995       1994
                                                                  ---------  ---------  ---------
<S>                                                               <C>        <C>        <C>
Current:
  Federal.......................................................  $    (868) $      --  $     341
  State.........................................................         --         65         98
                                                                  ---------  ---------  ---------
                                                                       (868)        65        439
Deferred:
  Federal.......................................................      2,983     (1,597)       187
  State.........................................................        364       (242)        30
                                                                  ---------  ---------  ---------
                                                                      3,347     (1,839)       217
                                                                  ---------  ---------  ---------
                                                                  $   2,479  $  (1,774) $     656
                                                                  ---------  ---------  ---------
                                                                  ---------  ---------  ---------
</TABLE>
 
    Deferred income taxes reflect the  net tax effects of temporary  differences
between  the carrying amounts of assets  and liabilities for financial reporting
purposes and the amounts used for income tax purposes. Significant components of
the net  deferred tax  asset at  April 30,  1996 and  1995 were  as follows  (in
thousands):
 
<TABLE>
<CAPTION>
                                                                         APRIL 30,  APRIL 30,
                                                                           1996       1995
                                                                         ---------  ---------
<S>                                                                      <C>        <C>
Deferred tax assets:
  Net operating loss carryforwards.....................................  $   2,429  $   1,713
  Tax credits..........................................................      1,400        566
  Accrued expenses.....................................................        428        960
  Allowance for doubtful accounts......................................        383        537
  Inventory............................................................        361      1,074
  Deferred compensation................................................        311        135
  Other................................................................         29         18
                                                                         ---------  ---------
    Gross deferred tax asset...........................................      5,341      5,003
  Valuation allowance for deferred tax asset...........................     (5,031)    (1,214)
                                                                         ---------  ---------
    Total deferred tax asset...........................................        310      3,789
Deferred tax liabilities:
  Equipment............................................................       (310)      (442)
                                                                         ---------  ---------
    Net deferred tax asset.............................................  $      --  $   3,347
                                                                         ---------  ---------
                                                                         ---------  ---------
Classified as:
  Net current asset....................................................  $      --  $   1,192
  Net noncurrent asset.................................................         --      2,155
                                                                         ---------  ---------
    Net deferred tax asset.............................................  $      --  $   3,347
                                                                         ---------  ---------
                                                                         ---------  ---------
</TABLE>
 
                                       26
<PAGE>
                          INNOSERV TECHNOLOGIES, INC.
             NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (CONTINUED)
                                 APRIL 30, 1996
 
10. INCOME TAXES (CONTINUED)
    In  accordance with  SFAS 109, InnoServ  recorded a tax  provision in fiscal
1996 of $2,479,000 as a valuation allowance to reduce its net deferred tax asset
potentially available to InnoServ to the amount that is "more likely than not to
be realized." The ultimate realization of the deferred tax assets depends on the
ability of InnoServ to generate sufficient  taxable income in the future.  While
InnoServ  believes the  deferred tax  assets will  be substantially  realized by
future operating results, due to the cumulative losses incurred in recent  years
the  deferred  tax  assets do  not  currently  meet the  stringent  criteria for
recognition under SFAS 109.
 
    The net change in the valuation  allowance from fiscal 1995 was  $3,817,000.
Approximately  $1,214,000  of  the recorded  valuation  allowance  of $5,031,000
relates to deferred tax assets resulting from the acquisition of MEMS (see  Note
8).  To the extent realized, any tax  benefit related to the valuation allowance
arising from the Acquisition will  be applied to reduce  costs in excess of  net
assets acquired.
 
    The following is a reconciliation of income tax computed at the U.S. federal
statutory tax rates to the rates utilized to compute the provision (benefit) for
income  taxes for the years  ended April 30, 1996, April  30, 1995 and April 29,
1994:
 
<TABLE>
<CAPTION>
                                                                   1996         1995         1994
                                                                -----------  -----------  -----------
<S>                                                             <C>          <C>          <C>
Tax at U.S. statutory rates...................................      (34.0)%      (34.0)%       34.0%
State income taxes net of federal tax benefit.................       (3.8)        (3.9)         5.2
Losses with no tax benefit....................................       31.4          2.4          0.4
Valuation allowance...........................................       57.2           --           --
Other.........................................................        1.8          2.7           --
                                                                    -----        -----        -----
                                                                     52.6%       (32.8)%       39.6%
                                                                    -----        -----        -----
                                                                    -----        -----        -----
</TABLE>
 
    For federal income  tax purposes, InnoServ  has approximately $1,200,000  of
investment  tax  credit carryforwards  which expire  between 2000  through 2002.
InnoServ  also  has   an  alternative   minimum  tax   credit  carryforward   of
approximately  $200,000  for  federal  income  tax  purposes.  InnoServ  has net
operating loss carryforwards for federal  income tax purposes of $6,320,000  for
the year ended April 30, 1996 which will expire in 2011.
 
11. DISCONTINUED OPERATIONS
    In  October 1994,  InnoServ announced  the adoption  by InnoServ's  Board of
Directors  of  a  plan  to  dispose  of  the  operations  of  Advanced   Imaging
Technologies,  Inc. ("AIT"). Thereafter, InnoServ  actively marketed AIT but was
unable to  locate  a  buyer.  At  April  30,  1995,  AIT  was  classified  as  a
discontinued  operation in InnoServ's financial  statements. Concurrent with the
election to dispose of AIT, InnoServ  made certain changes in the operations  of
AIT  including  closing  certain  offices  and  warehouse  facilities,  reducing
personnel approximately 50 percent, and raising the price of X-ray film sold  to
customers,  all of  which resulted  in improved  profitability. Additionally, as
InnoServ's Asset Management service program continues to grow, AIT's  capability
to  repair and maintain a  variety of X-ray film  processors, which are serviced
under the Asset  Management program,  enables AIT to  play a  strategic role  in
support of such growth. In the first quarter of fiscal 1996, as a result of both
improved  profitability and the strategic  capabilities of AIT, InnoServ's Board
of Directors elected not  to dispose of  AIT. Accordingly, InnoServ's  financial
statements included herein have been reclassified to reflect AIT as a continuing
operation.
 
                                       27
<PAGE>
                          INNOSERV TECHNOLOGIES, INC.
             NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (CONTINUED)
                                 APRIL 30, 1996
 
11. DISCONTINUED OPERATIONS (CONTINUED)
    The  summarized results of operations  of AIT for the  years ended April 30,
1995 and April 29, 1994 were (in thousands):
 
<TABLE>
<CAPTION>
                                                                  1995       1994
                                                                ---------  ---------
<S>                                                             <C>        <C>
Revenues......................................................  $   8,172  $  10,082
Loss before income taxes......................................       (401)      (130)
Benefit for income taxes......................................       (141)       (52)
                                                                ---------  ---------
  Net loss....................................................  $    (260) $     (78)
                                                                ---------  ---------
                                                                ---------  ---------
</TABLE>
 
    The net assets of AIT as of April 30, 1995 were (in thousands):
 
<TABLE>
<CAPTION>
                                                                             APRIL 30,
                                                                               1995
                                                                            -----------
<S>                                                                         <C>
Current assets............................................................   $   1,544
Current liabilities.......................................................        (527)
Equipment (net)...........................................................         114
                                                                            -----------
  Total net assets........................................................   $   1,131
                                                                            -----------
                                                                            -----------
</TABLE>
 
    A loss on the disposition  of AIT was not  expected and, therefore, no  loss
provision was recorded.
 
12. CAPITAL AND OPERATING LEASES
    InnoServ  acquired certain  equipment leases  with third  parties associated
with the  Acquisition.  InnoServ also  leases  real properties  under  operating
leases  expiring on  various dates  through September  2001. Some  of the leases
contain renewal  options.  All  real  property leases  require  the  payment  by
InnoServ   of  property  taxes,  maintenance,  insurance  and  other  incidental
expenses. Rent expense for the  years ended April 30,  1996, April 30, 1995  and
April 29, 1994 was approximately $779,000, $834,000 and $552,000, respectively.
 
    Future  minimum  rental payments,  including  interest thereon,  under these
capital and noncancelable operating leases with third parties at April 30,  1996
were as follows (in thousands):
 
<TABLE>
<CAPTION>
YEAR                                                     CAPITAL     OPERATING
ENDING                                                   LEASES       LEASES       TOTAL
- -----------------------------------------------------  -----------  -----------  ---------
<S>                                                    <C>          <C>          <C>
1997.................................................   $     114    $     656   $     770
1998.................................................          37          609         646
1999.................................................          --          571         571
2000.................................................          --          528         528
2001 and thereafter..................................          --          748         748
                                                            -----   -----------  ---------
                                                        $     151    $   3,112   $   3,263
                                                            -----   -----------  ---------
                                                            -----   -----------  ---------
</TABLE>
 
                                       28
<PAGE>
                          INNOSERV TECHNOLOGIES, INC.
             NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (CONTINUED)
                                 APRIL 30, 1996
 
12. CAPITAL AND OPERATING LEASES (CONTINUED)
    Equipment  includes the following assets held  under capital leases at April
30, 1996 and 1995 (in thousands):
 
<TABLE>
<CAPTION>
                                                                  APRIL 30,    APRIL 30,
                                                                    1996         1995
                                                                 -----------  -----------
<S>                                                              <C>          <C>
Cost...........................................................   $     414    $     483
Less accumulated depreciation..................................        (378)        (177)
                                                                 -----------  -----------
                                                                  $      36    $     306
                                                                 -----------  -----------
                                                                 -----------  -----------
</TABLE>
 
13. COMMITMENTS AND CONTINGENCIES
    InnoServ is involved in various legal  actions, claims and proceedings of  a
nature  considered normal  to the  conduct of  its business.  InnoServ believes,
after reviewing such  matters and  consulting with counsel,  that any  liability
which  may ultimately be incurred with respect  to these matters is not expected
to have a material effect on either InnoServ's financial condition or results of
operations.
 
14. QUARTERLY FINANCIAL INFORMATION (UNAUDITED)
    Unaudited summarized financial data by quarter for the years ended April 30,
1996 and 1995 were as follows (in thousands, except per share amounts):
 
<TABLE>
<CAPTION>
                                                                       FIRST     SECOND      THIRD     FOURTH
1996                                                                  QUARTER    QUARTER    QUARTER    QUARTER
- -------------------------------------------------------------------  ---------  ---------  ---------  ---------
<S>                                                                  <C>        <C>        <C>        <C>
Revenues...........................................................  $  11,968  $  11,898  $  11,062  $  10,799
Operating profit (loss)............................................      2,502      2,651      1,799     (1,037)
Income (loss) before income taxes..................................       (188)       308       (902)    (3,928)
Net income (loss)..................................................       (113)       185       (540)    (6,721)
Net income (loss) per share........................................      (0.02)      0.04      (0.11)     (1.33)
Cash dividends per share...........................................  $      --  $      --  $      --  $      --
Weighted average shares outstanding................................      5,039      5,036      5,037      5,036
 
1995
- -------------------------------------------------------------------
Revenues...........................................................  $   8,662  $  13,395  $  12,343  $  11,966
Operating profit (loss)............................................        940      1,902      2,768       (307)
Income (loss) before income taxes..................................     (1,033)      (880)       199     (3,690)
Net income (loss)..................................................       (620)      (528)       121     (2,603)
Net income (loss) per share........................................      (0.20)     (0.10)      0.02      (0.52)
Cash dividends per share...........................................  $    0.04  $    0.15  $    0.04  $      --
Weighted average shares outstanding................................      3,041      5,148      5,058      5,059
</TABLE>
 
    Income (loss) before income taxes in  the fourth quarter of fiscal 1996  and
1995   included   special   charges  aggregating   $2,267,000   and  $2,961,000,
respectively, as described in Note 9.
 
                                       29
<PAGE>
                          INNOSERV TECHNOLOGIES, INC.
                SCHEDULE II -- VALUATION AND QUALIFYING ACCOUNTS
                                 (IN THOUSANDS)
 
<TABLE>
<CAPTION>
                                                               BALANCE AT                              BALANCE AT
                                                              BEGINNING OF   CHARGED TO   DEDUCTIONS/    END OF
DESCRIPTION                                                      PERIOD         COST      WRITE OFFS     PERIOD
- ------------------------------------------------------------  ------------  ------------  -----------  -----------
<S>                                                           <C>           <C>           <C>          <C>
Allowance for
 Doubtful Accounts
April 29, 1994..............................................   $    1,070   $     372      $    (600)   $     842
April 30, 1995..............................................          842         961(1)        (374)       1,429
April 30, 1996..............................................   $    1,429   $     (89)     $    (325)   $   1,015
 
Allowance for
 Inventory Amortization
April 29, 1994..............................................   $    4,030   $     365      $     (19)   $   4,376
April 30, 1995..............................................        4,376         584         (1,500)       3,460
April 30, 1996..............................................   $    3,460   $   1,299      $    (148)   $   4,611
</TABLE>
 
- ------------------------
(1) Includes an additional allowance of $539,000 from the MEMS Acquisition.
 
                                       30
<PAGE>
ITEM 9.  CHANGES  IN  AND  DISAGREEMENTS  WITH  ACCOUNTANTS  ON  ACCOUNTING  AND
         FINANCIAL DISCLOSURE.
 
    None.
 
                                    PART III
 
ITEM 10.  DIRECTORS AND EXECUTIVE OFFICERS OF THE REGISTRANT.
 
    The information required by this item  will be included in the  registrant's
definitive  Proxy  Statement  for  InnoServ's  Annual  Meeting  of  Shareholders
scheduled for September 17,  1996, which will be  filed with the Securities  and
Exchange Commission and is incorporated herein by reference.
 
ITEM 11.  EXECUTIVE COMPENSATION.
 
    The  information required by this item  will be included in the registrant's
definitive  Proxy  Statement  for  InnoServ's  Annual  Meeting  of  Shareholders
scheduled  for September 17, 1996,  which will be filed  with the Securities and
Exchange Commission and is incorporated herein by reference.
 
ITEM 12.  SECURITY OWNERSHIP OF CERTAIN BENEFICIAL OWNERS AND MANAGEMENT.
 
    The information required by this item  will be included in the  registrant's
definitive  Proxy  Statement  for  InnoServ's  Annual  Meeting  of  Shareholders
scheduled for September 17,  1996, which will be  filed with the Securities  and
Exchange Commission and is incorporated herein by reference.
 
ITEM 13.  CERTAIN RELATIONSHIPS AND RELATED TRANSACTIONS.
 
    The  information required by this item  will be included in the registrant's
definitive  Proxy  Statement  for  InnoServ's  Annual  Meeting  of  Shareholders
scheduled  for September 17, 1996,  which will be filed  with the Securities and
Exchange Commission and is incorporated herein by reference.
 
                                    PART IV
 
ITEM 14.  EXHIBITS, FINANCIAL STATEMENT SCHEDULE, AND REPORTS ON FORM 8-K.
 
    (a) Financial Statements and Financial Statement Schedule:
 
    The financial statements and schedule  listed in the "Index to  Consolidated
Financial  Statements and  Financial Statement Schedule"  included in  Item 8 of
Part II of this report, commencing at page 10, are filed as part of this report.
 
    (b) Reports on Form 8-K:
 
    During the  three months  ended April  30, 1996,  no reports  were filed  by
Registrant on Form 8-K.
 
    (c) Exhibits:
 
    The  information required  by this portion  of Item  14 is set  forth in the
Index to Exhibits beginning on page 33.
 
                                       31
<PAGE>
                               POWER OF ATTORNEY
 
    The Registrant and each person whose signature appears below hereby appoints
each  of Michael G.  Puls and Thomas  E. Hoefert as  attorney-in-fact, each with
full power to act alone, to execute in the name and on behalf of the  Registrant
and any such person, individually and in each capacity stated below, one or more
amendments to this report, which amendments may make such changes in this report
as  any  of said  attorneys-in-fact  deems appropriate,  and  to file  each such
amendment to this  report together  with all exhibits  thereto and  any and  all
documents in connection therewith.
 
                                   SIGNATURES
 
    Pursuant  to  the requirements  of  Section 13  or  15(d) of  the Securities
Exchange Act of 1934, the Registrant has duly caused this report to be signed on
its behalf by the undersigned, thereunto duly authorized.
 
                                          INNOSERV TECHNOLOGIES, INC.
                                                       (Registrant)
 
Date: July 25, 1996                       By:         /s/ THOMAS HOEFERT
 
                                             -----------------------------------
                                                      Thomas E. Hoefert
                                                     VICE PRESIDENT AND
                                                   CHIEF FINANCIAL OFFICER
 
    Pursuant to the requirements  of the Securities Exchange  Act of 1934,  this
report  has been signed by the following persons on behalf of the Registrant and
in the capacities and on the dates indicated.
 
            SIGNATURES                         TITLE                  DATE
- -----------------------------------  -------------------------  ----------------
         /s/ DUDLEY RAUCH
- -----------------------------------  Chairman of the Board of    July 25, 1996
          Dudley A. Rauch             Directors
 
         /s/ SAMUEL SALEN            Vice Chairman and
- -----------------------------------   Secretary of the Board     July 25, 1996
        Samuel Salen, M.D.            of Directors
 
        /s/ MICHAEL G. PULS          President and Chief
- -----------------------------------   Executive Officer,         July 25, 1996
          Michael G. Puls             Director
 
        /s/ THOMAS HOEFERT
- -----------------------------------  Vice President and Chief    July 25, 1996
         Thomas E. Hoefert            Financial Officer
 
        /s/ BERNARD KORMAN
- -----------------------------------  Director                    July 25, 1996
         Bernard J. Korman
 
       /s/ MICHAEL M. SACHS
- -----------------------------------  Director                    July 25, 1996
         Michael M. Sachs
 
        /s/ MICHAEL SANDLER
- -----------------------------------  Director                    July 25, 1996
        Michael F. Sandler
 
       /s/ DAVID A. WEGMANN
- -----------------------------------  Director                    July 25, 1996
         David A. Wegmann
 
                                       32
<PAGE>
                               INDEX TO EXHIBITS
 
<TABLE>
<CAPTION>
  EXHIBIT
    NO.                                            DESCRIPTION OF EXHIBIT
- -----------  ---------------------------------------------------------------------------------------------------
<C>          <S>
       2.1   Agreement of Merger and Plan of Reorganization dated May 18, 1994, among Registrant, MMI
              Acquisition Subsidiary, Inc., MEDIQ Incorporated and MEDIQ Equipment and Maintenance Services,
              Inc. (6).
       3.1   Articles of Incorporation of the Registrant, as amended prior to September 14, 1988 (1).
       3.2   Certificate of Amendment of Articles of Incorporation of the Registrant dated September 14, 1988
              (4).
       3.3   Certificate of Amendment of Articles of Incorporation of the Registrant dated September 26, 1995.
       3.4   Certificate of Determination of Preferences of Series A Preferred Stock of the Registrant (1).
       3.5   Certificate of Amendment to Certificate of Determination of Preferences (4).
       3.6   Bylaws of the Registrant, as amended (1).
       4.1   Registration Agreement dated as of April 29, 1983 by and among the Registrant and certain investors
              (1).
       9.1   Voting Agreement dated as of April 29, 1983 between Dudley A. Rauch and certain investors (1).
      10.1   1982 Incentive Stock Option Plan (1).
      10.2   Service agreement with Drs. Moehring, Salen & Botvin, a medical corporation (1).
      10.3   Program License Agreements for Diagnostic Software Package dated as of September 5, 1981, February
              12, 1982, April 8, 1982, August 19, 1982, October 25, 1982, February 3, 1983, April 16, 1983, June
              16, 1983, August 8, 1983, September 23, 1983, December 21, 1983, April 16, 1984 and May 16, 1984
              by and between General Electric Company and the Registrant (1).
      10.4   Amended and Restated Credit Agreement dated as of March 31, 1993 by and between Bank of America and
              the Registrant and related Exhibits (5).
      10.5   Employee Stock Purchase Plan (2).
      10.6   Stock Purchase Agreement dated as of July 17, 1985 among Registrant and the shareholders of R
              Squared Scan Systems, Inc. (2).
      10.7   1988 Nonemployee Director Stock Plan (3).
      10.8   Form of Agreement of Indemnification between Registrant and Alan Margulis, Donald Moehring, M.D.,
              Dudley A. Rauch, Michael Sachs, Samuel Salen, M.D., and David Wegmann as Directors and Ian
              MacSween, Alan D. Margulis, Christopher J. Purcell and Dudley A. Rauch as officers (4).
      10.9   Employment Agreement and Amendment between Registrant and Alan Margulis (5).
      10.10  Form of Warrant Agreement between Registrant and MEDIQ Incorporated (6).
      10.11  Form of Noncompetition Agreement by and between Registrant, MEDIQ Equipment and Maintenance
              Services, Inc. and MEDIQ Incorporated (6).
      10.12  Form of Standstill Agreement of Registrant (6).
      10.13  Employment Agreement between MEDIQ Equipment and Maintenance Services, Inc. and J. Thomas Owings
              and Registrant (6).
      10.14  Form of Voting Agreement of MEDIQ Incorporated and certain shareholders of Registrant (6).
</TABLE>
 
                                       33
<PAGE>
<TABLE>
<CAPTION>
  EXHIBIT
    NO.                                            DESCRIPTION OF EXHIBIT
- -----------  ---------------------------------------------------------------------------------------------------
<C>          <S>
      10.15  Form of Piggy-back Registration Rights Agreement by and between MEDIQ Incorporated and Registrant
              (6).
      10.16  Separation Agreement dated March 13, 1995 between Alan D. Margulis and Registrant (7).
      10.17  Amendment No. 5 to Business Loan Agreement dated as of September 20, 1995 by and between Registrant
              and Bank of America National Trust and Savings Association (8).
      10.18  Security Agreement dated as of September 20, 1995 by and between Registrant and Bank of America
              National Trust and Savings Association (8).
      10.19  Loan Agreement dated as of December 15, 1995 by and between Registrant and Overton Bank & Trust,
              N.A. (9).
      10.20  Term Loan Agreement dated as of January 12, 1996 in the principal amount of $1,500,000 payable by
              Registrant to Overton Bank & Trust, N.A. (9).
      10.21  Security Agreement dated as of January 12, 1996 by and between Registrant and Overton Bank & Trust,
              N.A. (9).
      10.22  Revolving Credit Agreement dated as of January 12, 1996 in the principal amount of $1,500,000
              payable by Registrant to Overton Bank & Trust, N.A. (9).
      10.23  Security Agreement dated as of January 12, 1996 by and between Registrant and Overton Bank & Trust,
              N.A. (9).
      10.24  Letter Agreement dated July 25, 1996 amending the Loan Agreement dated as of December 15, 1995 by
              and between Registrant and Overton Bank & Trust, N.A.
      10.25  Letter Agreement of Employment dated December 8, 1995 between Registrant and Michael G. Puls.
      10.26  Letter Agreement of Employment dated January 3, 1996 between Registrant and Thomas E. Hoefert.
      10.27  Indemnity Agreement dated as of January 25, 1996 by and between Registrant and Michael G. Puls (9).
      10.28  Indemnity Agreement dated as of January 25, 1996 by and between Registrant and Thomas E. Hoefert
              (9).
      11.1   Computation of Per Share Earnings.
      21     Subsidiaries.
      23.1   Consent of Ernst & Young LLP.
      27.1   Financial Data Schedule.
</TABLE>
 
- ------------------------
(1) Previously filed as an exhibit to the Registrant's Registration Statement on
    Form S-1 (No. 2-91168) and incorporated herein by reference.
 
(2) Previously  filed as  an exhibit to  the Registrant's Annual  Report on Form
    10-K for the year ended May 2, 1986.
 
(3) Previously filed as  an exhibit  to the Registrant's  Proxy materials  dated
    August 22, 1988.
 
(4) Previously  filed as  an exhibit to  the Registrant's Annual  Report on Form
    10-K for the year ended April 28, 1989.
 
(5) Previously filed as  an exhibit to  the Registrant's Annual  Report on  Form
    10-K for the year ended April 30, 1993.
 
                                       34
<PAGE>
(6) Previously  filed as  an exhibit to  the Registrant's Annual  Report on Form
    10-K for the year ended April 29, 1994.
 
(7) Previously filed as  an exhibit to  the Registrant's Annual  Report on  Form
    10-K for the year ended April 30, 1995.
 
(8)  Previously filed as an exhibit to the Registrant's Quarterly Report on Form
    10-Q for the period ended October 31, 1995.
 
(9) Previously filed as an exhibit to the Registrant's Quarterly Report on  Form
    10-Q for the period ended January 31, 1996.
 
                                       35

<PAGE>
                                                                     EXHIBIT 3.3
 
             CERTIFICATE OF AMENDMENT OF ARTICLES OF INCORPORATION
 
                            CERTIFICATE OF AMENDMENT
                                       OF
                           ARTICLES OF INCORPORATION
 
    The undersigned , Samuel Salen, M.D., certifies that:
 
    1.   He is  the President and  Secretary of MMI  Medical, Inc., a California
corporation (the "Corporation").
 
    2.  Article I of the Articles of Incorporation of the Corporation is amended
and restated to read in its entirety as follows:
 
                                       "I
                         The name of the corporation is
                          INNOSERV TECHNOLOGIES, INC."
 
    3.  The foregoing amendment of  the Articles of Incorporation has been  duly
approved by the Board of Directors of this Corporation.
 
    4.   The foregoing amendment of the  Articles of Incorporation has been duly
approved by the required vote of shareholders in accordance with Section 902  of
the  California Corporation  Code. The total  number of shares  of capital stock
entitled to vote thereon outstanding on the record date set for approval of such
amendments was 5,035,833 shares of Common Stock. The number of shares voting  in
favor  of the amendments  equaled or exceeded the  vote required. The percentage
vote required was more than 50%.
 
    I further declare under penalty  of perjury under the  laws of the State  of
California  that the matters set forth in  this Certificate are true and correct
of my own knowledge.
 
DATED: September 26, 1995
 
                                                     /s/ SAMUEL SALEN
 
                                          --------------------------------------
                                                    Samuel Salen, M.D.
                                                 PRESIDENT AND SECRETARY

<PAGE>
                                                                   EXHIBIT 10.24
 
                  LETTER AGREEMENT AMENDING THE LOAN AGREEMENT
 
Overton Bank & Trust, N.A.
South Arlington Office
Curtis F. Von Der Ahe
President
 
July 25, 1996
 
Mr. Tom Hoefert, CFO
InnoServ Technologies, Inc.
4330 Beltway #300
Arlington, TX 76018
 
REFERENCE: LOAN AGREEMENT DATED DECEMBER 15, 1995 COVENANT VIOLATIONS.
 
Dear Mr. Hoefert,
 
    You  have indicated that  you are in  violation of the  Minimum Tangible Net
Worth and  Current Ratio  covenants outlined  in our  loan agreement  referenced
above.  We hereby waive compliance with these  covenants thru April 30, 1996 and
re-set these covenants as follows:
 
<TABLE>
<S>                         <C>
Minimum Tangible Net Worth  $5,722,000
 
Minimum Current Ratio       1.00 to 1.00
</TABLE>
 
    If you require anything else, please do not hesitate to call.
 
Sincerely,
 
      /s/ CURTIS F. VON DER AHE
- --------------------------------------
        Curtis F. Von Der Ahe,
              PRESIDENT

<PAGE>
                                                                   EXHIBIT 10.25
 
                         LETTER AGREEMENT OF EMPLOYMENT
                          INNOSERV TECHNOLOGIES, INC.
 
                            PERSONAL & CONFIDENTIAL
 
December 8, 1995
 
Mr. Michael G. Puls
8595 Calumet Way
Cincinnati, OH 45249
 
RE: OFFER OF EMPLOYMENT
 
Dear Mike:
 
    InnoServ Technologies, Inc.-Registered Trademark- ("The Company") is pleased
to  extend  to you  an  offer of  employment  as set  forth  in this  letter. In
accordance with the proposed  terms of employment, you  will be named  President
and  Chief Executive Officer  of the Company and  its subsidiaries, reporting to
the Board of Directors, with all powers and duties consistent with these titles.
You will also become a  member of the Board of  Directors of the Company on  the
day you begin employment.
 
    Your  annual base  salary will be  $200,000 with the  opportunity for annual
merit increases with the first salary review occurring on or about July 1, 1996.
You will  be eligible  for an  annual bonus  based on  your performance  against
established objectives up to a maximum of 50% of your base salary.
 
    You  will also receive a grant of  options to purchase 150,000 shares of the
Company's common stock pursuant to the Company's Stock Incentive Plan. The stock
options will have an exercise price equal to the fair market value of the common
stock as defined in the Company's Stock Incentive Plan on the date you become an
employee of the  Company and a  term of ten  years, and one-third  of the  stock
options will vest on an annual basis so that after three years of employment the
options  will  be  fully vested.  As  you  are aware,  there  are  stock options
available for  grant  to  key  employees in  the  discretion  of  the  Company's
Compensation Committee as part of an overall management group incentive program.
 
    Upon  employment with the Company you will be eligible to participate in the
Company's medical  and  dental insurance  plans  which are  available  to  other
officers  and employees of  the Company. You  will be entitled  to four weeks of
paid vacation per year.
 
    If your employment is  terminated by the Company  for any reason other  than
for cause (which shall mean for all purposes herein fraud, dishonesty or willful
misconduct),  you will receive  a severance payment by  the continuation of your
then current monthly salary (less appropriate withholding amounts) for 12 months
following  your  separation.  In  addition,  the  Company  will  pay  for   your
participation  in its medical  and insurance plans for  12 months following your
separation. Payment of the severance benefit is conditioned upon your  providing
to  the Company at the time of your  separation a written release of any and all
claims against the Company and your agreement not to compete with the Company or
to hire any of its employees for a period of two years following your separation
from the Company.
 
    If a Change of Control (as defined below) occurs, all or your then  unvested
stock options will vest immediately. Furthermore, if within six months following
a  Change of Control, your employment is terminated without cause, you will also
receive  a   severance   payment   as   provided   for   above   plus   a   one-
<PAGE>
Mr. Michael G. Puls
December 8, 1995
Page 2
time payment equivalent to your prior year's bonus. If an employment termination
as  a result of a Change of Control occurs prior to your receiving a full year's
bonus, your bonus for the purposes of the prior sentence shall be assumed to  be
50%  of  your then  base  salary. Such  payments shall  be  subject to  the same
conditions as set forth in the preceding paragraph.
 
    For purposes  of the  preceding paragraph  a "Change  of Control"  shall  be
deemed  to have  occurred if (x)  any "person"  or "group" of  "persons" (as the
terms "person"  and  "group"  are  used  in Sections  13(d)  and  14(d)  of  the
Securities and Exchange Act of 1934 and the rules and regulations thereunder) is
or  becomes, after the  date of your  employment by the  Company, the beneficial
owner, directly or indirectly, of the securities of the Company representing 50%
of the combined voting  power of the then  outstanding voting securities of  the
Company  (whether by purchase or acquisition  of such securities or by agreement
to act in concert with respect to  the voting of such securities or  otherwise);
(y)  all or substantially  all of the  assets and/or business  of the Company is
sold, transferred or otherwise disposed of to  a third party; or (z) a  majority
of  the Board of Directors of the Company shall be comprised of persons who were
not elected  to  such  offices as  part  of  the "Company  nominated  slate"  of
directors  (i.e., the slate  of nominees proposed  by the Board  of Directors in
office immediately prior to the election). Notwithstanding the foregoing,  there
shall  be excluded  from the  definition of  "Change of  Control" any  direct or
indirect beneficial ownership change  resulting in 50% or  more of the  combined
voting   power  of  the  then  outstanding   securities  of  the  Company  being
beneficially owned  individually, jointly  or as  a group  by Dudley  A.  Rauch,
Samuel Salen, M.D., Donald G. Moehering, Michael M. Sachs, MEDIQ Incorporated or
the  trust created by agreement  dated November 18, 1983  by Bernard B. Rotko as
grantor (the  "Rotko Trust")  or any  of affiliates,  personal  representatives,
heirs,  testamentary trusts or donees who are  members of their family or any of
them.
 
    In connection with your  relocation to the Dallas  area as soon as  possible
after  commencing employment with the Company,  the Company will pay your moving
expenses to relocate you and your family from Cincinnati to Dallas and will  pay
you  $100,000, less  the aggregate  amount of  the moving  expenses paid  by the
Company as provided above. This payment (the "Relocation Payment") will be  made
in  two  installments, $50,000  on  the date  you  commence employment  with the
Company and the balance on  March 15, 1996. In  addition, the Company will  make
you  a $100,000  loan (the  "Relocation Loan") for  up to  one year  in order to
initially fund the down  payment on the  purchase of a  residence in the  Dallas
area.  The loan will be secured by a  second lien on the residence and will bear
interest at the same  rate as the  first mortgage you  obtain from a  commercial
lender  in connection with the  purchase of the residence.  Interest on the loan
will be payable monthly  and the full  amount of the  principal and accrued  but
unpaid interest will be due and payable on the first anniversary of the loan. In
the  event that  the loan  is not paid  in full  when due,  any subsequent bonus
payments from the Company to which you would otherwise be entitled will be  used
by  the Company to repay the principal  and accrued interest then outstanding on
the loan.
 
    If during the first year of your employment, you voluntarily terminate  your
employment  or are terminated by  the Company for cause,  you shall repay to the
Company the Relocation Payment and the Relocation Loan shall immediately  become
due and payable. If prior to the full repayment of all principal of and interest
on  the Relocation Loan,  you are terminated  by the Company  without cause, the
Relocation Loan shall immediately become due and payable and the Company may use
the severance benefits otherwise due you to satisfy the Relocation Loan, if  not
separately paid by you.
 
    Your  employment  will be  governed by  the  legal principles  applicable to
employment at  will and  noting  contained in  this  letter shall  constitute  a
contract of employment.
<PAGE>
Mr. Michael G. Puls
December 8, 1995
Page 3
 
    We  look forward to working with you in  the future and are confident of the
many contributions which you will make to the success of the Company.
 
                                          Very truly yours,
 
                                          INNOSERV TECHNOLOGIES,
                                          INC.-REGISTERED TRADEMARK-
 
                                          By:          /s/ SAMUEL SALEN
 
                                             -----------------------------------
                                                     Samuel Salen, M.D.
 
Agreed to and Acknowledged this
12th day of December, 1995
 
By:         /s/ MICHAEL G. PULS
 
    ----------------------------------
             Michael G. Puls
 
SS:sb

<PAGE>
                                                                   EXHIBIT 10.26
 
                         LETTER AGREEMENT OF EMPLOYMENT
 
                          INNOSERV TECHNOLOGIES, INC.
 
January 3, 1996
 
Mr. Thomas E. Hoefert
2028 Espinosa Drive
Carrollton, Texas 75010
Dear Tom:
 
    INNOSERV Technologies, Inc.-Registered Trademark- ("The Company") is pleased
to  extend to  you an offer  of employment  for the position  of Vice President,
Chief Financial Officer. This position will report to the President and CEO. You
will be an officer of the Company and a member of the executive management group
that directs the Company. The offer of employment, as set forth in this  letter,
supersedes  any representations, whether written or oral, that may have occurred
previously.
 
    Your annual base  salary will be  $150,000 with the  opportunity for  annual
merit increases with the first annual review occurring on or about July 1, 1997.
Subject  to the  establishment of an  executive bonus  program, contemplated for
fiscal year  1997, you  will  be eligible  for an  annual  bonus based  on  your
performance  against established objectives up to a  maximum of 40% of your base
salary.
 
    You will also receive a  grant of options to  purchase 25,000 shares of  the
Company's common stock pursuant to the Company's Stock Incentive Plan. The stock
options will have an exercise price equal to the fair market value of the common
stock  as defined in the  Company's Stock Option Incentive  Plan on the date you
become an employee of the Company and a term of ten years, and one-third of  the
stock  options  will  vest on  an  annual basis  so  that after  three  years of
employment the options will be fully vested.  As you are aware, there are  stock
options  available for grant to key employees in the discretion of the Company's
Compensation Committee as part of an overall management group incentive program.
 
    Upon employment with the Company you will be eligible to participate in  the
Company's  medical  and  dental insurance  plans  which are  available  to other
officers and employees of  the Company. You  will be entitled  to four weeks  of
paid vacation per year.
 
    You   will  receive  a  car  allowance  of  $600  per  month,  as  well  as,
reimbursement for certain  maintenance and  operating costs, as  defined in  the
Company Policy and Procedures Manual.
 
    If  your employment is terminated  by the Company for  any reason other than
for cause  (which shall  mean  for all  purposes  herein, fraud,  dishonesty  or
willful misconduct), you will receive a severance payment by the continuation of
your  then current monthly salary (less appropriate withholding amounts) for six
months following your  separation. In addition,  the Company will  pay for  your
participation  in its medical and insurance  plans for six months following your
separation. Payment of the severance benefit is conditioned upon your  providing
to  the Company at the time of your  separation a written release of any and all
claims against the Company and your agreement not to compete with the Company or
to hire any of its employees for a period of two years following your separation
from the  Company.  You  are  not  eligible  for  a  severance  benefit  if  you
voluntarily terminate your employment with the Company.
 
    If  a Change of Control (as defined below) occurs, all or your then unvested
stock options will vest immediately. Furthermore, if within six months following
a Change of Control, your employment is terminated without cause, you will  also
receive a severance payment as provided for above.
 
    For  purposes  of the  preceding paragraph  a "Change  of Control"  shall be
deemed to have  occurred if (x)  any "person"  or "group" of  "persons" (as  the
terms "person" and "group" are used in
<PAGE>
Mr. Thomas Hoefert
January 3, 1996
Page 2
Sections  13(d) and  14(d) of the  Securities and  Exchange Act of  1934 and the
rules and  regulations  thereunder)  is  or becomes,  after  the  date  of  your
employment  by the Company, the beneficial owner, directly or indirectly, of the
securities of the Company representing 50%  of the combined voting power of  the
then  outstanding  voting  securities of  the  Company (whether  by  purchase or
acquisition of such securities or by agreement to act in concert with respect to
the voting of such securities or otherwise); (y) all or substantially all of the
assets and/or business of the Company is sold, transferred or otherwise disposed
of to a third party; or (z) a majority of the Board of Directors of the  Company
shall  be comprised of persons  who were not elected to  such offices as part of
the "Company nominated slate" of directors (i.e., the slate of nominees proposed
by the  Board  of  Directors  in office  immediately  prior  to  the  election).
Notwithstanding  the foregoing, there  shall be excluded  from the definition of
"Change of Control" any direct or indirect beneficial ownership change resulting
in 50% or more of the combined  voting power of the then outstanding  securities
of  the Company being beneficially owned individually,  jointly or as a group by
Dudley A. Rauch,  Samuel Salen,  M.D., Donald  G. Moehering,  Michael M.  Sachs,
MEDIQ  Incorporated or the trust created by agreement dated November 18, 1983 by
Bernard B. Rotko as grantor (the  "Rotko Trust") or any of affiliates,  personal
representatives,  heirs, testamentary trusts or donees  who are members of their
family or any of them.
 
    Your starting date  of employment will  be no later  than January 22,  1996.
Your  employment  will  be  governed  by  the  legal  principles  applicable  to
employment at  will and  nothing contained  in this  letter shall  constitute  a
contract of employment
 
    Tom,  I have confidence  in your abilities to  provide many contributions to
the Company and look forward to your  commitment. On behalf of INNOSERV, let  me
congratulate you on your decision to join our team.
 
Sincerely,
 
<TABLE>
<S>                                           <C>
        INNOSERV TECHNOLOGIES, INC.                 Understood, Agreed and Accepted
 
            /s/ MICHAEL G. PULS                            /s/ THOMAS HOEFERT
- -------------------------------------------   -------------------------------------------
              Michael G. Puls                              Thomas E. Hoefert
              PRESIDENT & CEO                                 Date: 1/9/96
</TABLE>

<PAGE>
                                                                    EXHIBIT 11.1
 
                       COMPUTATION OF PER SHARE EARNINGS
 
    For  the years ended April  30, 1996, April 30, 1995  and April 29, 1994 (in
thousands, except per share data):
 
<TABLE>
<CAPTION>
                                                                                    1996       1995       1994
                                                                                  ---------  ---------  ---------
<S>                                                                               <C>        <C>        <C>
Primary:
  Shares:
    Weighted average shares outstanding.........................................      5,036      4,511      2,944
    Net effect of dilutive stock options, based upon the treasury stock
     method.....................................................................         --         --        105
                                                                                  ---------  ---------  ---------
    Weighted average shares outstanding, as adjusted............................      5,036      4,511      3,049
  Earnings:
    Income (loss) before cumulative effect of change in accounting..............  $  (7,189) $  (3,630) $   1,002
    Cumulative effect of change in accounting for income taxes..................         --         --        505
                                                                                  ---------  ---------  ---------
    Net income (loss)...........................................................  $  (7,189) $  (3,630) $   1,507
  Per share amounts:
    Income (loss) before cumulative effect of change in accounting..............  $   (1.43) $   (0.81) $    0.32
    Cumulative effect of change in accounting for income taxes..................         --         --       0.17
                                                                                  ---------  ---------  ---------
    Net income (loss)...........................................................  $   (1.43) $   (0.81) $    0.49
                                                                                  ---------  ---------  ---------
                                                                                  ---------  ---------  ---------
Fully Diluted:
  Shares:
    Weighted average shares outstanding.........................................      5,036      4,511      2,944
    Net effect of dilutive stock options, based upon the treasury stock
     method.....................................................................         --         --        105
                                                                                  ---------  ---------  ---------
    Weighted average shares outstanding, as adjusted............................      5,036      4,511      3,049
  Earnings:
    Income (loss) before cumulative effect of change in accounting..............  $  (7,189) $  (3,630) $   1,002
    Cumulative effect of change in accounting for income taxes..................         --         --        505
                                                                                  ---------  ---------  ---------
    Net income (loss)...........................................................  $  (7,189) $  (3,630) $   1,507
  Per share amounts:
    Income (loss) before cumulative effect of change in accounting..............  $   (1.43) $   (0.81) $    0.32
    Cumulative effect of change in accounting for income taxes..................         --         --       0.17
                                                                                  ---------  ---------  ---------
    Net income (loss)...........................................................  $   (1.43) $   (0.81) $    0.49
                                                                                  ---------  ---------  ---------
                                                                                  ---------  ---------  ---------
</TABLE>

<PAGE>
                                                                      EXHIBIT 21
 
                                  SUBSIDIARIES
 
    As of April 30, 1996, the subsidiaries of InnoServ Technologies, Inc. were:
 
       InnoServ Technologies Maintenance Services, Inc.
       Advanced Imaging Technologies, Inc.
       Sietec, Inc.
       MMI Medical -- Texas, Inc.

<PAGE>
                                                                    EXHIBIT 23.1
 
               CONSENT OF ERNST & YOUNG LLP, INDEPENDENT AUDITORS
 
    We  consent to the incorporation by reference in the Registration Statements
(Form S-8 No. 2-99839, No. 33-2133, No. 33-26178 and No. 33-66752) pertaining to
the Incentive  Stock  Option Plan,  Employee  Stock Purchase  Plan,  Nonemployee
Director  Stock  Incentive  Plan  and  1992  Stock  Incentive  Plan  of InnoServ
Technologies, Inc.  of our  report dated  July  24, 1996,  with respect  to  the
consolidated  financial statements  and schedule of  InnoServ Technologies, Inc.
included in the Annual Report (Form 10-K) for the year ended April 30, 1996.
 
/s/ ERNST & YOUNG LLP
 
Fort Worth, Texas
July 26, 1996

<TABLE> <S> <C>

<PAGE>
<ARTICLE> 5
<MULTIPLIER> 1,000
       
<S>                             <C>
<PERIOD-TYPE>                   12-MOS
<FISCAL-YEAR-END>                          APR-30-1996
<PERIOD-START>                             MAY-01-1995
<PERIOD-END>                               APR-30-1996
<CASH>                                             941
<SECURITIES>                                         0
<RECEIVABLES>                                    5,680
<ALLOWANCES>                                     1,015
<INVENTORY>                                      7,458
<CURRENT-ASSETS>                                13,987
<PP&E>                                          28,090
<DEPRECIATION>                                  21,904
<TOTAL-ASSETS>                                  23,840
<CURRENT-LIABILITIES>                           12,964
<BONDS>                                          1,516
                                0
                                          0
<COMMON>                                            51
<OTHER-SE>                                       9,915
<TOTAL-LIABILITY-AND-EQUITY>                    23,840
<SALES>                                          2,346
<TOTAL-REVENUES>                                45,727
<CGS>                                            1,335
<TOTAL-COSTS>                                   39,812
<OTHER-EXPENSES>                                 2,096
<LOSS-PROVISION>                                  (89)
<INTEREST-EXPENSE>                                 194
<INCOME-PRETAX>                                (4,710)
<INCOME-TAX>                                     2,479
<INCOME-CONTINUING>                            (7,189)
<DISCONTINUED>                                       0
<EXTRAORDINARY>                                      0
<CHANGES>                                            0
<NET-INCOME>                                   (7,189)
<EPS-PRIMARY>                                   (1.43)
<EPS-DILUTED>                                   (1.43)
        

</TABLE>


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