INNOSERV TECHNOLOGIES INC
10-Q, 1997-03-11
MISCELLANEOUS REPAIR SERVICES
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                               UNITED STATES
                     SECURITIES AND EXCHANGE COMMISSION
                           Washington, D.C. 20549

                                 FORM 10-Q

(Mark One)
[X]  QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES
     EXCHANGE ACT OF 1934

     FOR THE QUARTER ENDED JANUARY 31, 1997


[ ]  TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES
     EXCHANGE ACT OF 1934
     For the transition period from  ___________  to  ___________

                      COMMISSION FILE NUMBER  0-13608

                       INNOSERV TECHNOLOGIES, INC.
        (Exact name of Registrant as specified in its charter)

               CALIFORNIA                      95-3619990
     (State or other jurisdiction of       (I.R.S. Employer
     incorporation or organization)       Identification No.)

     320 WESTWAY, SUITE 530, ARLINGTON, TEXAS       76018
     (Address of principal executive offices)     (Zip Code)

Registrant's telephone number, including area code: (817) 468-3377

     Indicate by check mark whether the Registrant (1) has filed all reports
required to be filed by Section 13 or 15(d) of the Securities Exchange Act of
1934 during the preceding twelve months (or for such shorter period that the
Registrant was required to file such reports), and (2) has been subject to such
filing requirements for the past 90 days.
     Yes   _X_    No ___

     At March 10, 1997, the Registrant had outstanding 5,035,833 shares of its
common stock, $.01 par value.

<PAGE>

                      INNOSERV TECHNOLOGIES, INC.
                             FORM 10-Q
                          JANUARY 31, 1997

                         TABLE OF CONTENTS

                                                                           Page
                                                                           ----
PART I - FINANCIAL INFORMATION

     Item 1.  Financial Statements

     Consolidated Balance Sheets as of January 31, 1997 and April 30, 1996   3

     Consolidated Statements of Operations for the three months ended
          January 31, 1997 and 1996                                          4

     Consolidated Statements of Operations for the nine months ended
          January 31, 1997 and 1996                                          5

     Consolidated Statements of Cash Flows for the nine months ended
          January 31, 1997 and 1996                                          6

     Notes to Consolidated Financial Statements                              7


     Item 2.  Management's Discussion and Analysis of Financial
          Condition and Results of Operations                                9

PART II - OTHER INFORMATION

     Item 6.  Exhibits and Reports on Form 8-K                              13

SIGNATURE                                                                   14

INDEX TO EXHIBITS                                                           15

                                     2

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                        INNOSERV TECHNOLOGIES, INC.
                        CONSOLIDATED BALANCE SHEETS
                    (In thousands, except share amounts)

                                                  January 31,
                                                      1997      April 30,
                                                  (Unaudited)     1996
                                                  -----------   ---------
ASSETS
Current assets
     Cash and cash equivalents                      $ 1,551     $   941
     Receivables                                      4,445       5,238
     Inventory:
          Spare parts and supplies, net               4,966       5,580
          Inventory held for sale                       983       1,878
     Prepaid expenses                                   268         350
                                                    -------     -------
          Total current assets                       12,213      13,987

Equipment, net                                        4,945       6,186
Goodwill, net                                         3,430       3,544
Other assets                                             55         123
                                                    -------     -------
                                                    $20,643     $23,840
                                                    -------     -------
                                                    -------     -------

LIABILITIES AND SHAREHOLDERS' EQUITY
Current liabilities
     Short-term debt                                $ 1,046     $   862
     Accounts payable                                 4,045       4,613
     Accrued liabilities                              2,804       3,090
     Deferred revenues                                3,329       4,399
                                                    -------     -------
          Total current liabilities                  11,224      12,964

Long-term debt                                          500         910

Shareholders' equity
     Preferred stock, $.01 par value:  5,000,000
       shares authorized; no shares issued               --          --
     Common stock, $.01 par value:  10,000,000
       shares authorized; 5,035,833 issued               51          51
     Paid-in capital                                 17,303      17,303
     Accumulated deficit                             (8,435)     (7,388)
                                                    -------     -------
          Total shareholders' equity                  8,919       9,966
                                                    -------     -------
                                                    $20,643     $23,840
                                                    -------     -------
                                                    -------     -------

The accompanying notes are an integral part of these financial statements.

                                     3

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                        INNOSERV TECHNOLOGIES, INC.
                   CONSOLIDATED STATEMENTS OF OPERATIONS
                               (Unaudited)
                   (In thousands, except per share data)

                                            Three Months Ended
                                                January 31,
                                           ---------------------
                                             1997          1996
                                           -------       -------
Revenues                                   $10,231       $11,062

Costs and expenses:
     Cost of operations                      8,129         9,263
     Depreciation and amortization             499           493
     Selling and administrative              1,524         2,222
     Interest expense (income), net             43           (14)
                                           -------       -------
Total costs and expenses                    10,195        11,964
                                           -------       -------
Income (loss) before income taxes               36          (902)

Benefit for income taxes                        --          (362)
                                           -------       -------
Net income (loss)                          $    36       $  (540)
                                           -------       -------
                                           -------       -------
Per share information:
     Net income (loss)                     $   .01       $  (.11)
                                           -------       -------
                                           -------       -------
Weighted average shares outstanding          5,036         5,037
                                           -------       -------
                                           -------       -------


The accompanying notes are an integral part of these financial statements.

                                     4

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                        INNOSERV TECHNOLOGIES, INC.
                   CONSOLIDATED STATEMENTS OF OPERATIONS
                                (Unaudited)
                   (In thousands, except per share data)

                                           Nine Months Ended
                                                January 31,
                                           --------------------
                                             1997         1996
                                           -------      -------
Revenues                                   $32,703      $34,928

Costs and expenses:
     Cost of operations                     27,273       27,976
     Depreciation and amortization           1,515        1,479
     Selling and administrative              4,823        6,185
     Interest expense, net                     139           70
                                           -------      -------
Total costs and expenses                    33,750       35,710
                                           -------      -------
Loss before income taxes                    (1,047)        (782)

Benefit for income taxes                        --         (313)
                                           -------      -------
Net loss                                   $(1,047)     $  (469)
                                           -------      -------
                                           -------      -------
Per share information:
     Net loss                              $  (.21)     $  (.09)
                                           -------      -------
                                           -------      -------
Weighted average shares outstanding          5,036        5,037
                                           -------      -------
                                           -------      -------

The accompanying notes are an integral part of these financial statements.

                                     5

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                          INNOSERV TECHNOLOGIES, INC.
                     CONSOLIDATED STATEMENTS OF CASH FLOWS
                                (Unaudited)
                               (In thousands)

                                                        Nine Months Ended
                                                           January 31,
                                                       -------------------
                                                         1997        1996
                                                       --------    -------
Cash flows from:
Operations -
Net loss                                               $ (1,047)   $  (469)
Adjustments to reconcile net loss to
  net cash flows from operations:
     Depreciation and amortization                        1,515      1,479
     Gain on disposal of equipment                           --        (68)
     Deferred income taxes                                   --        (57)
     Changes in assets and liabilities:
          Receivables                                       793      1,019
          Inventory                                       1,509       (896)
          Prepaid expenses                                   82        (92)
          Other assets                                       68       (342)
          Accounts payable                                 (568)     1,006
          Accrued liabilities                              (286)    (1,101)
          Deferred revenues                              (1,070)       876
                                                       --------    -------
Net cash provided by operations                             996      1,355

Investments and acquisitions -
     Sale of equipment                                       --        180
     Purchase of equipment                                 (160)    (1,085)
                                                       --------    -------
Net cash used for investments and acquisitions             (160)      (905)

Financing activities -
     Borrowings from line of credit                         242        800
     Proceeds from long-term debt                            --      1,500
     Principal payments of long-term debt                  (468)    (3,965)
                                                       --------    -------
Net cash used for financing activities                     (226)    (1,665)
                                                       --------    -------
Net increase (decrease) in cash and cash equivalents        610     (1,215)

Cash and cash equivalents at beginning of period            941      1,827
                                                       --------    -------
Cash and cash equivalents at end of period             $  1,551    $   612
                                                       --------    -------
                                                       --------    -------

The accompanying notes are an integral part of these financial statements.

                                     6

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                         INNOSERV TECHNOLOGIES, INC.
                 NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
                             JANUARY 31, 1997
                               (UNAUDITED)

1.   GENERAL

     The consolidated financial statements included herein have been prepared by
InnoServ Technologies, Inc. ("InnoServ") without audit, include all adjustments
which are, in the opinion of management, necessary for a fair presentation of
the results of operations for the three months and nine months ended January 31,
1997 and 1996, pursuant to the rules and regulations of the Securities and
Exchange Commission, and include the accounts of InnoServ and its consolidated
subsidiaries.  All significant intercompany accounts and transactions have been
eliminated. Any and all adjustments made are of a normal and recurring nature in
accordance with Rule 10-01(b)(8) of Regulation S-X.  Certain information and
footnote disclosures normally included in financial statements prepared in
accordance with generally accepted accounting principles have been condensed or
omitted pursuant to such rules and regulation, however, InnoServ believes that
the disclosures in such financial statements are adequate to make the
information presented not misleading.  These financial statements should be read
in conjunction with InnoServ's annual report on Form 10-K for the fiscal year
ended April 30, 1996, filed with the Securities and Exchange Commission.  The
results of operations for the nine months ended January 31, 1997, are not
necessarily indicative of the results that may be expected for the year ending
April 30, 1997.

2.   INTEREST EXPENSE, NET

     Interest expense is net of interest income of $5,000 and $4,000 for the
three months ended January 31, 1997 and 1996, respectively.

     Interest expense is net of interest income of $28,000 and $20,000 for the
nine months ended January 31, 1997 and 1996, respectively.


3.   SUPPLEMENTAL CASH FLOW DISCLOSURE

     Interest and income taxes paid in the nine months ended January 31, 1997
and 1996 were as follows:

                                              Nine Months Ended
                                                  January 31,
                                            ----------------------
                                              1997          1996
                                            --------      --------
          Interest                          $174,000      $111,000
          Income taxes                      $ 53,000      $ 17,000

                                     7

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                        INNOSERV TECHNOLOGIES, INC.
                 NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
                              JANUARY 31, 1997
                                (UNAUDITED)

4.   LONG-TERM DEBT

     InnoServ has a loan agreement which contains a $1,000,000 term loan
expiring January 30, 1999, and a $500,000 revolving line of credit for working
capital, against which InnoServ had outstanding borrowings of $498,000 at
January 31, 1997. Obligations under the loan agreement are secured by a security
interest in InnoServ's accounts receivable, inventory and equipment. The
principal of the term loan is payable in equal quarterly installments of
$125,000.  Interest on the term loan is payable quarterly and is payable monthly
under the revolving line of credit.  The interest rate on both the term loan and
the revolving line of credit is 1.0 percent above the prime rate and was 9.25
percent at January 31, 1997.  The loan agreement contains financial covenants
including maintenance of certain financial ratios, net worth requirements and
restrictions on future borrowings and payment of dividends.  InnoServ was in
compliance with such financial covenants at January 31, 1997.

     The revolving line of credit expires on March 12, 1997, at which time
InnoServ expects to restructure the loan agreement with its bank to provide for
a new $1,500,000 term loan and to eliminate the revolving line of credit.  The
new term loan is expected to expire on January 30, 1999, and will require
monthly principal and interest payments.  The interest rate is expected to be
1.0 percent above the prime rate.


5.   RESTRUCTURING

     In the fourth quarter of fiscal 1996, InnoServ adopted a plan to reorganize
its operations in order to strategically focus on its comprehensive asset
management services business ("Asset Management").  As a result of this
reorganization, InnoServ recorded restructuring charges in the fourth quarter of
fiscal 1996 of $154,000 for employee termination benefits for 25 employees.  As
of January 31, 1997, $149,000 of this amount had been paid to 29 employees and
this reorganization was substantially complete.  An additional $6,000 in
employee termination benefits are expected to be paid in the fourth quarter of
fiscal 1997.

                                     8

<PAGE>

ITEM 2.  MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND
         RESULTS OF OPERATIONS

RESULTS OF OPERATIONS

THIRD QUARTER FISCAL 1997 COMPARED TO THIRD QUARTER FISCAL 1996

     Consolidated revenues for the third quarter of fiscal 1997 were $10,231,000
as compared to $11,062,000 in the same period of fiscal 1996, a decline of
$831,000, or 8 percent.  Revenues from computed tomography ("CT") maintenance
service agreements decreased approximately $850,000 primarily as a result of the
continued decline in the number and average contract amount of CT maintenance
service agreements in effect as older equipment is being upgraded or removed
from service by customers and InnoServ's decision to not renew certain CT
maintenance agreements in unprofitable locations.  Revenues from equipment sales
decreased approximately $490,000 primarily as a result of the sale of
refurbished equipment in the third quarter of fiscal 1996.  Revenues at Advanced
Imaging Technologies, Inc. ("AIT") were approximately $210,000 lower than the
revenues in the same period in fiscal 1996 as a result of a decline in revenues
from maintenance service agreements and lower sales of x-ray film, chemistry and
related accessories.  Offsetting these declines, revenues from Asset Management
and multi-vendor services increased approximately $740,000 as InnoServ continues
to focus on the growing market for these type services.

     Cost of operations decreased $1,134,000 from the same period in fiscal 1996
and as a percent of revenues declined from 84 percent to 79 percent.  The fiscal
1996 cost of operations included a $701,000 charge for physical inventory
adjustments and unfavorable production variances associated with the reloading
and rework of CT tube inventory and $98,000 of restructuring expenses as a
result of the relocation of InnoServ's headquarters operations.  These costs
were offset in the quarter by $359,000 for a payment received against an
insurance claim.  The decrease in cost of operations in fiscal 1997 also
included approximately $410,000 as a result of the lower equipment sales and
approximately $220,000 as a result of cost reductions associated with InnoServ's
maintenance business.

     Selling and administrative expenses decreased $698,000, or 31 percent, from
the prior year primarily as a result of savings from the consolidation of
InnoServ's administrative functions, lower selling expenses and restructuring
expenses of $313,000 recorded in fiscal 1996 for the relocation of InnoServ's
headquarters operations.  Depreciation and amortization expenses did not change
significantly quarter to quarter.

     Income before income taxes for the third quarter of fiscal 1997 was $36,000
as compared to a loss of $902,000 in the third quarter of fiscal 1996.  The
results for the third quarter of fiscal 1997 represent InnoServ's first
profitable quarter since the second quarter of fiscal 1996.  The improved
performance was primarily the result of cost savings from the consolidation of
InnoServ's administrative functions and actions taken over the past year in
InnoServ's maintenance service operations to provide services required by
customers on a more cost effective basis.  This included selective personnel
reductions, changes in employee benefit and incentive compensation programs, and
lower utilization of outside labor, services and materials.  InnoServ is
continuing to implement cost containment actions in response to the declining
revenues from CT maintenance agreements.

                                     9

<PAGE>

     InnoServ did not recognize a tax provision in the third quarter of fiscal
1997 as net operating losses were available from previous periods to offset the
operating income for the current quarter.  At January 31, 1996, the effective
tax rate for fiscal 1996 was estimated to be 40 percent and a corresponding
benefit for income taxes was recorded for the three months ended January 31,
1996.

NINE MONTHS FISCAL 1997 COMPARED TO NINE MONTHS FISCAL 1996

     Consolidated revenues for the first nine months of fiscal 1997 were
$32,703,000 as compared to $34,928,000 in the same period of fiscal 1996, a
decline of $2,225,000, or 6 percent.  Revenues from CT maintenance service
agreements decreased approximately $4,740,000 primarily as a result of the
continued decline in the number and average contract amount of CT maintenance
service agreements in effect as older equipment is being upgraded or removed
from service by customers and InnoServ's decision to not renew certain CT
maintenance agreements in unprofitable locations.  Revenues from equipment sales
decreased approximately $610,000 primarily as a result of lower customer demand
for refurbished equipment.  Revenues at AIT were approximately $560,000 lower as
a result of lower sales of x-ray film, chemistry and related accessories.
Additionally, revenues from InnoServ's diagnostic mobile imaging operations were
approximately $440,000 lower than the revenues in the same period in fiscal 1996
as InnoServ discontinued its shared services program at the end of the first
quarter of fiscal 1996.  Offsetting these declines, revenues from Asset
Management and multi-vendor services increased approximately $3,950,000 as
InnoServ continues to focus on the growing market for these type services.

     Cost of operations decreased $703,000 from the same period in the prior
fiscal year primarily due to the decline in revenues; however, as a percent of
revenues, cost of operations increased from 80 percent to 83 percent.  This
increase as a percent of revenues was primarily the result of costs required to
provide services for Asset Management agreements, while InnoServ was not able to
reduce its costs to service CT maintenance agreements proportionately throughout
the nine months due to certain fixed support costs and the need to retain field
service technicians in certain locations despite a declining revenue base in
those locations.  Selling and administrative expenses decreased $1,362,000, or
22 percent, from the prior year primarily as a result of savings from the
consolidation of InnoServ's administrative functions, lower selling expenses and
restructuring expenses of $313,000 recorded in fiscal 1996 for the relocation of
InnoServ's headquarters operations.  Depreciation and amortization expenses did
not change significantly between the two periods.

     The loss before income taxes for the first nine months of fiscal 1997 
was $1,047,000 as compared to a loss of $782,000 in the first nine months of 
fiscal 1996.  The loss in fiscal 1997 was primarily the result of unfavorable 
operating margins associated with InnoServ's maintenance business during the 
first half of fiscal 1997.  Because InnoServ employs field service engineers 
over a wide geographic area, the revenues were not sufficient in certain 
locations to cover the direct and indirect costs of providing maintenance and 
repair services.  InnoServ is continuing to implement plans to reorganize its 
service operations to more cost effectively provide the services required by 
its customers and to discontinue service in selected locations upon the 
expiration of the existing maintenance agreements in those locations.  
InnoServ believes these actions, coupled with strategic changes it is making 
in the operations of the CT and Asset Management businesses and efforts to 
expand the revenue base, will improve InnoServ's operations.

                                     10

<PAGE>

     InnoServ did not recognize a tax benefit from the operating loss for the
first nine months of fiscal 1997.  Under Statement of Financial Accounting
Standard No. 109 ("SFAS 109"), "Accounting for Income Taxes," net operating
losses enter into the calculation of deferred tax assets and liabilities.  At
January 31, 1997, InnoServ had an estimated net deferred tax asset of
$5,450,000, primarily as a result of net operating losses.  In accordance with
SFAS 109, InnoServ recorded a valuation allowance for the full amount of the net
deferred tax asset.  The ultimate realization of the deferred tax asset depends
on the ability of InnoServ to generate sufficient taxable income in the future.
While InnoServ believes the deferred tax asset will be substantially realized by
future operating results, due to the cumulative losses incurred in recent years
the deferred tax assets do not currently meet the criteria for recognition under
SFAS 109.  At January 31, 1996, the effective tax rate for fiscal 1996 was
estimated to be 40 percent and a corresponding benefit for income taxes was
recorded for the nine months ended January 31, 1996.

LIQUIDITY AND CAPITAL RESOURCES

     At January 31, 1997, InnoServ had working capital of $989,000, of which
$1,551,000 was in cash and cash equivalents.  Operations provided $996,000 of
cash for the nine months ended January 31, 1997, primarily as a result of the
non-cash effect of depreciation and amortization of $1,515,000 on the net loss
of $1,047,000 and a $1,509,000 reduction in inventory due to a decline in CT
tube inventory as a result of lower requirements for inventory because of the
declining number of CT maintenance service agreements in effect and management
controls on purchases, the sale of refurbished CT and magnetic resonance imaging
scanners, and the amortization of spare parts inventory.  Additionally,
receivables declined $793,000 due to successful collection activities and lower
revenues.  These funds were used to reduce accounts payable by $568,000 and
accrued liabilities by $286,000.  Deferred revenues also declined $1,070,000 as
a result of the timing of cash receipts from customers, a lower base of
maintenance agreements in effect and the shipment of refurbished scanners in the
nine months for which payment had been received as of April 30, 1996.

     InnoServ's allowance for doubtful accounts at January 31, 1997, was
$890,000, or 17 percent of gross accounts receivable.  InnoServ's customers
include hospitals, physician practices, outpatient clinics and imaging centers.
Some of these customers are thinly capitalized, operate on small margins and
experience cash flow difficulties due to the lengthy time required to receive
reimbursements from Medicare and insurance companies.  The changes occurring in
the healthcare industry, primarily the move to managed care, has weakened
healthcare providers' ability to honor their debts and have forced some of the
providers out of business.  As a result of these and other factors, InnoServ has
experienced difficulty in collecting on certain of its accounts receivable.

     InnoServ has a loan agreement which contains a $1,000,000 term loan
expiring January 30, 1999, and a $500,000 revolving line of credit for working
capital, against which InnoServ had outstanding borrowings of $498,000 at
January 31, 1997. Obligations under the loan agreement are secured by a security
interest in InnoServ's accounts receivable, inventory and equipment. The
principal of the term loan is payable in equal quarterly installments of
$125,000.  Interest on the term loan is payable quarterly and is payable monthly
under the revolving line of credit.  The interest rate on both the term loan and
the revolving line of credit is 1.0 percent above the prime rate and was 9.25
percent at January 31, 1997.  The loan agreement contains financial covenants
including maintenance of certain financial ratios, net worth requirements and
restrictions on future borrowings

                                     11

<PAGE>

and payment of dividends.  InnoServ was in compliance with such financial
covenants at January 31, 1997.

     The revolving line of credit expires on March 12, 1997, at which time
InnoServ expects to restructure the loan agreement with its bank to provide for
a new $1,500,000 term loan and to eliminate the revolving line of credit.  The
new term loan is expected to expire on January 30, 1999, and will require
monthly principal and interest payments.  The interest rate is expected to be
1.0 percent above the prime rate.

     InnoServ does not foresee the need to make any significant capital
purchases in the next twelve months and believes sufficient funds will be
available from its operations to meet its working capital requirements.

CAUTIONARY STATEMENT

     The statements in this Management's Discussion and Analysis and elsewhere
in this report that are forward looking are based on current expectations which
involve numerous risks and uncertainties. InnoServ's future results of
operations and financial condition may differ materially due to many factors
including InnoServ's ability to attract and retain Asset Management contracts,
InnoServ's ability to implement its operating plan, particularly as it relates
to the CT maintenance business, competitive and regulatory conditions in the
healthcare industry generally, the availability of financing, and other factors,
many of which are beyond the control of InnoServ.

                                     12

<PAGE>

PART II - OTHER INFORMATION

ITEM 6.   EXHIBITS AND REPORTS ON FORM 8-K.

     (a)  Exhibits:

     The information required by this portion of Item 6 is set forth in the
Index to Exhibits beginning on page 15.

     (b)  Reports on Form 8-K:

     During the three months ended January 31, 1997, no reports were filed by
the Registrant on Form 8-K.




                                     13

<PAGE>

                                  SIGNATURES

     Pursuant to the requirements of the Securities Exchange Act of 1934, the
Registrant has duly caused this report to be signed on its behalf by the
undersigned thereunto duly authorized.

                                       DATED:  March 10, 1997
                                       INNOSERV TECHNOLOGIES, INC.

                                       By:  /s/ Thomas Hoefert
                                          ---------------------------------
                                            Thomas Hoefert
                                            Vice President and Chief
                                            Financial Officer
                                              (Duly Authorized Officer and
                                              Principal Financial and
                                              Accounting Officer)



                                     14

<PAGE>

                               INDEX TO EXHIBITS

Exhibit
  No.                        Description of Exhibit
- -------                      ----------------------

  10.1    Indemnity Agreement dated as of September 17, 1996 by and
          between Registrant and Thomas E. Carroll as director.

  10.2    Stock Option Agreement dated as of December 11, 1996 by and
          between Registrant and Michael G. Puls.

  10.3    Bonus Agreement dated December 20, 1996, between Registrant
          and Michael G. Puls.

  10.4    Bonus Agreement dated December 20, 1996, between Registrant
          and Thomas Hoefert.

  11.1    Computation of Per Share Earnings.

  27.1    Financial Data Schedule.



                                     15


<PAGE>

                                                                   Exhibit 10.1

                               INDEMNITY AGREEMENT


     This Indemnity Agreement ("Agreement") is made and entered into as of 
the 17th day of September, 1996, by and between INNOSERV Technologies, Inc. 
- -Registered Trademark-, a California corporation (the "Corporation"), and 
Thomas E. Carroll (the "Agent").

     WHEREAS, the Agent is currently serving as a Director of the Corporation 
and the Corporation wishes the Agent to continue in such capacity;

     NOW, THEREFORE, in consideration of the foregoing recital and the mutual 
agreements set forth herein, and in order to induce the Agent to continue to 
serve as a Director of the Corporation and in consideration of his continued 
service, the parties hereto hereby agree as follows:

     1.   The corporation will pay on behalf of the Agent, and his executors, 
administrators or assigns, any amount which the Agent is or becomes legally 
obligated to pay in connection with any claim or claims made against the 
Agent because of any act or omission or neglect or breach of duty, including 
any actual or alleged error or misstatement or misleading statement, which 
the Agent commits or suffers while acting in his capacity as a Director of 
the Corporation and solely because of being a Director. The payments which 
the Corporation will be obligated to make hereunder shall include, INTER 
ALIA, damages, judgments, settlements and costs, cost of investigation 
(excluding salaries of officers or employees of the Corporation) and costs of 
defense of legal actions, claims or proceedings and appeals therefrom, and 
costs of attachment or similar bonds; provided however, that the Corporation 
shall not be obligated to pay fines or other obligations or fees imposed by 
law or otherwise make any payments hereunder which it is prohibited by 
applicable law from paying as indemnity or for any other reason.

     2.   If a claim under this Agreement is not paid by the Corporation, or 
on its behalf, within 90 days after a written claim has been received by the 
Corporation, the claimant may at anytime thereafter bring suit against the 
Corporation to recover the unpaid amount of the claim and if successful in 
whole or in part, the claimant also shall be entitled to be paid the expense 
of prosecuting such claim.

     3.   In the event of payment under this Agreement, the Corporation shall 
be subrogated to the extent of such payment to all of the rights of recovery 
of the Agent, who shall execute all papers required and shall do everything 
that may be necessary or appropriate to secure such rights, including the 
execution of such documents necessary or appropriate to enable the 
Corporation effectively to bring suit to enforce such rights.

     4.   The Corporation shall not be liable under this Agreement to make 
any payment in connection with any claim made against the Agent:

          (a)  for which payment is actually made to the Agent under a valid 
     and collectible insurance policy, except in respect of any excess beyond
     the amount of payment under such insurance;

          (b)  for which the Agent is entitled to indemnity and/or payment by
     reason of having given notice of any circumstance which might give rise 
     to a claim under any policy of insurance, the terms of which have expired
     prior to the effective date of this Agreement;

<PAGE>

          (c)  for which the Agent is indemnified by the Corporation otherwise
     than pursuant to this Agreement;

          (d)  based upon or attributed to the Agent gaining in fact any
     personal profit or advantage to which the Agent was not legally entitled;

          (e)  for an accounting of profits made from the purchase or sale by
     the Agent of securities of the Corporation within the meaning of Section
     16(b) of the Securities Exchange Act of 1934, as amended, or similar
     provisions of any state statutory law or common law; or

          (f)  brought about or contributed to by the dishonesty of the Agent
     seeking payment hereunder; however, notwithstanding the foregoing, the
     Agent shall be protected under this Agreement to the fullest extent
     permitted under law as to any claims upon which suit may be brought against
     the Agent by reason of any alleged dishonesty on his part, unless a
     judgment or other final adjudication thereof adverse to the Agent shall
     establish that the Agent committed acts of active and deliberate dishonesty
     with actual dishonest purpose and intent, which acts were material to the
     cause of action so adjudicated.

     5.   No costs, charges or expenses for which indemnity shall be sought 
hereunder shall be incurred without the Corporation's consent, which shall 
not be unreasonably withheld.

     6.   The Agent, as a condition precedent to indemnification under this 
Agreement, shall give to the Corporation notice in writing as soon as 
practicable of any claim made against the Agent for which indemnity will or 
could be sought under this Agreement.  Notice to the Corporation shall be 
directed to INNOSERV Technologies, Inc., 320 Westway, Suite 520, Arlington, 
Texas 76018, Attention:  President and Chief Executive Officer (or such other 
address as the Corporation shall designate in writing to the Agent); notice 
shall be deemed received if sent by prepaid mail properly addressed, the date 
of such notice being the date postmarked.  In addition, the Agent shall give 
the Corporation such information and cooperation as it may reasonably require 
and as shall be within the Agent's power.

     7.   Costs and expenses (including attorneys' fees) incurred by the 
Agent in defending or investigating any action, suit, proceeding or 
investigation shall be paid by the Corporation in advance of the final 
disposition of such matter, if the Agent shall undertake in writing to repay 
any such advances in the event that it is ultimately determined that the Agent
is not entitled to indemnification under the terms of this Agreement.  
Notwithstanding the foregoing or any other provision of this Agreement, no 
advance shall be made by the Corporation if a determination is reasonable and 
promptly made by the Board of Directors by a majority vote of a quorum of 
disinterested directors, or (if such a quorum is not obtainable or, even if 
obtainable, a quorum of disinterested directors so directs) by independent 
legal counsel, that, based upon the facts known to the Board of Directors or 
counsel at the time such determination is made, (a) the Agent acted in bad 
faith or deliberately breached his duty to the Corporation or its 
stockholders, and (b) as a result of such actions by the Agent, it is more 
likely than not that it will ultimately be determined that the Agent is not 
entitled to indemnification under the terms of this Agreement.

     8.   Nothing herein shall be deemed to diminish or otherwise restrict 
the Agent's right to indemnification under any provision of the articles of 
incorporation or bylaws of the Corporation or under California law.

<PAGE>

     9.   This Agreement shall be governed by and construed in accordance 
with internal laws of the State of California.

     10.  This Agreement shall be binding upon all successors and assigns of 
the Corporation (including any transferee of all or substantially all of its 
assets and any successor by merger or operation of law) and shall inure to 
the benefit of the heirs, personal representatives and estate of the Agent.

     IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be 
duly executed and signed as of the day and year first written.

                                       INNOSERV TECHNOLOGIES, INC.


                                       By:       /s/  MICHAEL G. PULS         
                                          ----------------------------------- 
                                          Michael G. Puls
                                       Title: President and Chief 
                                                Executive Officer     

                                       AGENT:



                                                 /s/  THOMAS CARROLL         
                                          ---------------------------------- 
                                          Thomas E. Carroll, Director





<PAGE>

                                                                 Exhibit 10.2

             INNOSERV TECHNOLOGIES, INC.-Registered Trademark-

                           STOCK OPTION AGREEMENT


This Agreement is made as of the 11th day of December, 1996, by and between 
INNOSERV Technologies, Inc., a California corporation (the "Company"), and 
Michael G. Puls, the ("Optionee").

     WHEREAS, Optionee's employment agreement letter (the "Employment 
Agreement") with the Company provides for a grant of options to purchase 
150,000 shares of common stock of the Company pursuant to the "Company's 
Stock Incentive Plan" at fair market value on the date of his employment;

     WHEREAS, there are insufficient shares of common stock of the Company 
available for grant under the Company's 1992 Incentive Stock Option Plan to 
grant options to purchase 150,000 shares, notwithstanding the Stock Option 
Agreement between Optionee and the Company dated as of 27 December, 1995 
("Initial Grant") purporting to evidence the grant of options in such amount, 
and therefore 150,000 shares of the previously purported grants have been 
rescinded;

     WHEREAS, the Optionee and the Company desire to enter into the 
agreements set forth herein to evidence the grant of the same number of 
options as the number of such rescinded option share grant, at the same 
exercise price and the same vesting terms, on the terms and conditions set 
forth herein and the board of directors of the Company (the "Board of 
Directors") has authorized the grant to Optionee pursuant to Optionee's 
Employment Agreement and as a matter of separate inducement in connection 
with Optionee's engagement with the Company and not in lieu of any salary or 
other compensation for his or her services, of an option (the "Option") to 
purchase shares of common stock, par value $.01 per share (the "Common 
Stock"), of the Company on the terms and conditions set forth herein.

     NOW, THEREFORE, IT IS AGREED:

     Section 1.  SHARES OPTIONED.  Optionee may purchase all or any part 
of an aggregate of 150,000 shares of Common Stock, subject to the terms and 
conditions hereinafter set forth.  The Company and the Optionee hereby agree 
that the Stock Option Agreement between Optionee and the Company dated as of 
27 December, 1995, to the extent it granted an option to purchase 150,000 
shares of common stock, is hereby terminated and of no force and effect.   
This Option is not intended to be an incentive stock option under Section 422 
of the Internal Revenue Code of 1986 (the "Code").

     Section 2.  OPTION PRICE.  The shares subject to this Option may be 
purchased at the price of $3.625 per share (which is the fair market value of 
the Common Stock on the date of the Initial Grant),  on the terms and 
conditions set forth herein.  "Fair market value" shall be equal to the 
closing price per share of Common Stock on the business day immediately 
preceding the date of grant as reported in the Wall Street Journal, Southwest 
Edition, or, if no closing price was so reported for such immediately 
preceding business day, the closing price for the next preceding day for 
which a closing price was reported, provided however, that the Board of 
Directors may utilize such other listing or reporting service or valuation 
method as, in its judgment, provides an accurate index of the fair market 
value of the Common Stock.

<PAGE>

     Section 3.  WHEN OPTION MAY BE EXERCISED.  This option, shall become 
exercisable in installments on the anniversaries of the date of Optionee's 
Initial Grant of 27 December, 1995 indicated in the following table as to the 
number of shares set forth opposite said anniversaries, and each installment 
shall remain exercisable as to all of the shares indicated until and 
including the tenth anniversary of the date thereof, subject to the 
provisions of Section 5 and 6 hereof.  Shares as to which this Option becomes 
exercisable pursuant to the foregoing provision may be purchased at any time 
thereafter prior to the expiration or termination of this Option.

                Anniversary of the Date 
                of the Initial Grant         Number of Shares 
                -----------------------      ---------------- 
                First                             50,000 
                Second                            50,000 
                Third                             50,000 

     Section 4.  NON-TRANSFERRABILITY OF  OPTION.  This Option may be 
exercised during the life of the Optionee only by the Optionee and may not be 
assigned, transferred, pledged, hypothecated, sold or otherwise disposed of 
in whole or in part, either voluntarily or involuntarily whether by operation 
of law or otherwise.  In the event of the Optionee's death prior to the full 
exercise of this Option, this Option may be transferred by will or the laws 
of descent and distribution and may be exercised by the Optionee's 
transferees by will or by the laws of descent and distribution.  Upon any 
attempt to transfer this Option otherwise than by will or the laws of descent 
and distribution, or to assign, pledge, hypothecate or otherwise dispose of 
this Option, or upon the levy of any execution, attachment or similar process 
upon this Option, this Option shall immediately terminate and become null and 
void.

     Section 5.  TERMINATION OF EMPLOYMENT.  If the Optionee ceases to be 
employed by the Company, except in the case of termination of employment 
resulting from death or disability (as defined in Section 105(d)(4) of the 
Code), this Option shall expire three months after such cessation of 
employment and during such period this Option shall be exercisable only as to 
those shares, if any, with respect to which the Optionee could have exercised 
this Option as of the last date of his or her employment, provided however, 
that all rights under this Option shall expire in any event on the date 
specified in Section 3 hereof.

     Section 6.  DEATH OR DISABILITY OF THE OPTIONEE.  If the Optionee should 
die or become disabled (within the meaning of Section 105(d)(4) of the Code) 
while employed by the Company or within any three month period after 
termination of his or her employment, Optionee, or in the case of death, the 
person or persons to whom Optionee's rights under the Option shall pass by 
will or the laws of descent and distribution, shall have the right, at any 
time within 12 months after the date of Optionee's termination of employment, 
to exercise this Option as to those shares, if any, with respect to which 
Optionee could have exercised this Option as of the date of Optionee's 
termination of employment; provided, however, that all rights under this 
Option shall expire in any event on the date specified in Section 3 hereof.

     Section 7.  LEAVE OF ABSENCE.  Military or sick leave shall not be 
considered a termination of employment for any purpose under this Agreement 
unless such a period exceeds 90 days and the Optionee's right to 
re-employment is not guaranteed either by statute or by contract, in which 
case the employment relationship shall be deemed to have terminated on the 
91st day of such leave.

<PAGE>

     Section 8.  EXERCISE OF OPTION.  This Option or any portion thereof may 
be exercised by written notice delivered to the Company at its principal 
offices 30 days prior to exercise, setting forth the number of shares with 
respect to which the Option is being exercised and the total purchase price, 
accompanied by full payment of the purchase price, in the form of a personal 
check (or certified or cashier's check, if required by the Company) or cash; 
provided, however, that the Board of Directors, in their absolute discretion, 
may allow Optionee to surrender shares of stock of the Company of the class 
subject to this Option in payment of such price.  Any such shares shall be 
valued at the fair market value of such stock on the date of such exercise.  
If the Company is required to withhold on account of any present or future 
federal or state tax imposed as a result of such exercise, the notice of 
exercise shall be accompanied by personal check (or certified or cashier's 
check, if required by the Company) made payable to the order of the Company 
or cash in payment of the amount of such withholding.  Upon receipt of notice 
and payment as aforesaid, the Company shall promptly make arrangement for the 
issuance to Optionee of the number of shares as to which this Option is 
exercised.

     Section 9.  PARENT, SUBSIDIARY OR SUCCESSOR OF THE COMPANY.  All 
references herein to the Company shall be deemed to include any parent or 
subsidiary of the Company (as defined in Section 425 of the Code)  unless the 
context shall otherwise require or indicate.

     Section 10. FRACTIONAL SHARES.  Notwithstanding any other provisions 
herein to the contrary, the Optionee shall in no event be entitled to 
exercise this Option for any fractional shares and any such fractional 
interests shall be disregarded.

     Section 11. ADJUSTMENT UPON CHANGES IN CAPITALIZATION.   If the number 
of shares of Common Stock outstanding are increased, decreased or exchanged 
for or converted into cash, property or a different number or kind of 
securities, or if cash, property or securities are distributed in respect of 
such outstanding securities, in either case as a result of a reorganization, 
merger, consolidation, recapitalization, restructuring, reclassification 
dividend (other than a regular, quarterly cash dividend) or other 
distribution, stock split, reverse stock split or the like, or if 
substantially all of the property and assets of the Company are sold, then 
unless the terms of such transaction shall provide otherwise, the Board of 
Directors shall make appropriate and proportionate adjustments in the number 
and type of shares or other securities or cash or other property that may be 
acquired pursuant to this Option.

     Section 12. SUBSTITUTION OR ACCELERATION AND TERMINATION OF OPTION UNDER 
CERTAIN CIRCUMSTANCES.  Upon the dissolution or liquidation of the Company, 
or upon a reorganization, merger or consolidation of the Company with one or 
more corporations as a result of which the Company is not the surviving 
corporation or sale of substantially all of the property of the Company to 
another corporation, this Option shall terminate, unless, in connection with 
any such transaction, provision shall have been made in writing for the 
substitution of Options.  As used herein, "substitution of options" shall 
mean either the issuance of a new option in exchange for this Option by the 
surviving corporation or its parent or subsidiary as such terms are defined 
in Section 425 of the Code in such form and on such terms and conditions that 
the substituted options shall meet the requirements of Section 425 of the 
Code.  A substitute option may not be less favorable to the Optionee than 
this Option, except to the extent to qualify the same under Section 425 of 
the Code.

<PAGE>

     In the event that the provision is not so made for the substitution of 
options in connection with any such transaction, exercisability of this 
Option shall become accelerated and the Optionee shall have the right, 
immediately prior to or concurrently with such transaction, to exercise this 
Option to the full extent theretofore not exercised, regardless of any 
installment provisions for the exercise of such option rights which may be 
provided in Section 3 hereof.

     Section 13. RIGHTS IN SHARES BEFORE ISSUANCE AND DELIVERY.  Neither 
Optionee nor his or her transferees by will or the laws of descent and 
distribution shall be, or have any rights or privileges of, a shareholder of 
the Company with respect to any share issuable upon exercise of its Option, 
unless and until certificates representing such shares have been issued and 
delivered.

     Section 14. NOTICES.  Any notice to be given to the Company shall be 
addressed to the Company in care of its Secretary at its principal office, or 
at such other address as the Company may hereinafter designate in writing to 
the Optionee, and any notice to the Optionee shall be addressed to him or her 
at the address given beneath his or her signature hereto, or at such other 
address as the Optionee may hereafter designate in writing to the Company.  
Any such notice shall have been deemed duly given when enclosed in a properly 
sealed envelope or wrap and addressed as aforesaid, registered or certified, 
and deposited, postage and registration or certification fee prepaid, in a 
post office or a branch post office regularly maintained due the United 
States Government.

     Section 15. LAWS APPLICABLE TO CONSTRUCTION.  This Agreement has been 
executed and delivered the day and year first written above at Arlington, 
Texas and this agreement shall be construed and enforced in accordance with 
the laws of the State of California.

     Section 16. EFFECTIVE DATE.  This Agreement shall be effective as of the 
effective date and time of the Registration Statement on Form S-8 registering 
the Shares issuable pursuant hereto.

IN WITNESS WHEREOF, the parties have executed this Agreement as of the date 
first above written.

                                       INNOSERV TECHNOLOGIES, INC.

                                       By:     /s/  DUDLEY A. RAUCH          
                                          ---------------------------------- 
                                       Name:  Dudley A. Rauch                
                                       Title: Chairman                       


                                       OPTIONEE

                                       By:      /s/  MICHAEL G. PULS         
                                          ---------------------------------- 
                                       Name:  Michael G. Puls                
                                       Title: President & CEO                
                                       Address:
                                          3020 Arbor Oaks Dr.                
                                          Arlington, Tx 76006                
                                       Social Security Number:
                                          ###-##-####                        



<PAGE>


                                                                   Exhibit 10.3

                         INNOSERV TECHNOLOGIES, INC.
                               BONUS AGREEMENT


     This Bonus Agreement (this "Agreement") is entered into between InnoServ
Technologies, Inc. (the "Company") and Michael G. Puls, President and Chief
Executive Officer of the Company (the "Executive").

                                 WITNESSETH:

     WHEREAS, the Executive is currently employed by the Company in the capacity
of President and Chief Executive Officer; and 

     WHEREAS, the board of directors of the Company (the "Board of Directors")
has determined that it is in the best interests of the Company and the
shareholders of the Company that the Company from time to time investigate
strategic alternatives in order to maximize shareholder value; and

     WHEREAS, the Executive is a member of senior management of the Company and
has access to proprietary information pertaining to the business and operations
of the Company; and 

     WHEREAS, the Board of Directors has determined that it is in the best
interests of the Company to provide an incentive to the Executive to remain in
the employ of the Company while the Company is investigating such strategic
alternatives;

     NOW, THEREFORE, in consideration of the premises and the mutual covenants
contained herein, the Company and Executive agree as follows:

     1.  Subject to paragraph 2 below, if Executive is a full-time employee of
the Company in good standing on the closing of a Sale of the Company (as defined
in paragraph 3 below), then Executive will be entitled to a one-time bonus of
$150,000, less all applicable withholdings (the "Bonus").  The Bonus will be
payable in full, in cash on the closing date of such Sale of the Company.

     2.  Executive will not be eligible for benefits hereunder if he resigns,
retires, becomes disabled, fails to return from a leave of absence, dies, or is
terminated for cause prior to the close of the Sale of the Company.

     3.  For purposes of this Agreement, a Sale of the Company shall be deemed
to have occurred if the Company disposes of all of its stock or substantially
all of its assets to another party, whether by way of merger, transfer of assets
or otherwise, for cash or securities, in one or a series of transactions.

     4.  This Agreement is not and shall not be deemed an employment agreement,
and shall not give the Executive the right to be retained in the employment of
the Company.

     5.  This Agreement shall inure to the benefit of and be binding upon the
parties hereto and their respective heirs, successors, legal representatives,
and assigns.

<PAGE>

     6.  Neither this Agreement nor any right or interest hereunder shall be
assignable by the Executive, his beneficiaries or legal representatives.

     7.  If any provision of this Agreement shall be determined to be invalid,
illegal or unenforceable in whole or in part, neither the validity of the
remaining part of such provision nor the validity of any other provision of this
Agreement shall in any way be affected thereby.  In lieu of such invalid,
illegal or unenforceable provision, there shall be added automatically as part
of this Agreement a provision as similar in terms to such invalid, illegal or
unenforceable provision as may be possible and be valid, legal and enforceable.

     8.  This Agreement shall be governed by Texas law.

     9.  This Agreement constitutes the entire agreement of the parties with
respect to the subject matter hereof and supersedes all prior agreements, oral
and written, between the parties hereto with respect to the subject matter
hereof.  This Agreement may be modified or amended only by an instrument in
writing signed by both parties hereto.

     10.  This Agreement may be executed in two or more counterparts, each of
which shall be deemed an original, but all of which together constitute one and
the same instrument.

                        [SIGNATURES ON THE NEXT PAGE]

<PAGE>

     IN WITNESS WHEREOF, the Company and Executive have executed this Agreement
as of the day and year indicated below.



                                        INNOSERV TECHNOLOGIES, INC.

Dated:  December 20, 1996               By:   /s/ Dudley A. Rauch
      ------------------------             ------------------------------
                                        Name:   Dudley A. Rauch
                                             ----------------------------
                                        Its:    Chairman
                                            -----------------------------


                                        EXECUTIVE:

Dated:  December 20, 1996                /s/ Michael G. Puls
      ------------------------          ---------------------------------
                                        Printed Name: Michael G. Puls
                                                     --------------------



<PAGE>

                                                                   Exhibit 10.4

                         INNOSERV TECHNOLOGIES, INC.
                                BONUS AGREEMENT


     This Bonus Agreement (this "Agreement") is entered into between InnoServ
Technologies, Inc. (the "Company") and Thomas Hoefert, Vice President and Chief
Financial Officer of the Company (the "Executive").

                                 WITNESSETH:

     WHEREAS, the Executive is currently employed by the Company in the capacity
of Vice President and Chief Financial Officer; and 

     WHEREAS, the board of directors of the Company (the "Board of Directors")
has determined that it is in the best interests of the Company and the
shareholders of the Company that the Company from time to time investigate
strategic alternatives in order to maximize shareholder value; and

     WHEREAS, the Executive is a member of senior management of the Company and
has access to proprietary information pertaining to the business and operations
of the Company; and 

     WHEREAS, the Board of Directors has determined that it is in the best
interests of the Company to provide an incentive to the Executive to remain in
the employ of the Company while the Company is investigating such strategic
alternatives;

     NOW, THEREFORE, in consideration of the premises and the mutual covenants
contained herein, the Company and Executive agree as follows:

     1.   Subject to paragraph 2 below, if Executive is a full-time employee of
the Company in good standing on the closing of a Sale of the Company (as defined
in paragraph 3 below), then Executive will be entitled to a one-time bonus
determined according to paragraph 4 below (the "Bonus").  The Bonus will be
payable in full, in cash on the closing date of such Sale of the Company.

     2.   Executive will not be eligible for benefits hereunder if he resigns,
retires, becomes disabled, fails to return from a leave of absence, dies, or is
terminated for cause prior to the close of the Sale of the Company.

     3.   For purposes of this Agreement, a Sale of the Company shall be deemed
to have occurred if the Company disposes of all of its stock or substantially
all of its assets to another party, whether by way of merger, transfer of assets
or otherwise, for cash or securities, in one or a series of transactions.

<PAGE>

     4.   a.   For purposes of this Agreement, Executive's Bonus shall be based
upon the Sale Price (as hereinafter defined) of the Company.  The Bonus shall be
a cash payment, less all applicable withholdings, computed as follows:

     ------------------------------------------------------------------------
                SALE PRICE                    AMOUNT OF BONUS
     ------------------------------------------------------------------------
              up to $25,000,000                    $125,000
     ------------------------------------------------------------------------
               $25,000,001 to        $125,000 + ($75,000 x [(Sale Price -
                $29,999,999               $25,000,000)/$5,000,000])
     ------------------------------------------------------------------------
               $30,000,000 to        $200,000 + ($50,000 x [(Sale Price -
                 $34,999,999              $30,000,000)/$5,000,000])
     ------------------------------------------------------------------------
            $35,000,000 or more                    $250,000
     ------------------------------------------------------------------------

          b.   The Sale Price of the Company, if a stock sale, shall be the
product of (i) the average consideration paid for a share of common stock of
the Company and (ii) the sum of (A) the number of such shares acquired by the
other party to the transaction, plus (B) the number of such shares issuable upon
exercise of options, warrants or other rights or conversion or exchange of
securities all as outstanding on the date of this Agreement and, without
duplication, as thereafter issued or granted.  For the purpose of clause (i) of
the foregoing sentence, all shares shall be deemed to have been acquired if more
than 50% of the Company's outstanding common stock is acquired by a "group" as
that term is used in Section 13(d)(3) of the Securities Exchange Act of 1934.

          c.   For the purposes of calculating the Sale Price of the Company, 
equity securities constituting a part of the consideration referred to in 
clause (i) of paragraph 4.b. above that are traded on a national securities 
exchange or quoted on the National Association of Securities Dealers National 
Market System shall be valued at the last closing price thereof prior to the 
date of the consummation or closing of any such Sale of the Company.

          d.   The Sale Price of the Company, if an asset sale, shall be the sum
of (i) the cash (or other consideration) paid by the purchaser for such assets
and (ii) any debt incurred by the purchaser of such assets.

     5.   This Agreement is not and shall not be deemed an employment agreement,
and shall not give the Executive the right to be retained in the employment of
the Company.

     6.   This Agreement shall inure to the benefit of and be binding upon the
parties hereto and their respective heirs, successors, legal representative, and
assigns. 

     7.   Neither this Agreement nor any right or interest hereunder shall be
assignable by the Executive, his beneficiaries or legal representatives.

<PAGE>

     8.   If any provision of this Agreement shall be determined to be invalid,
illegal or unenforceable in whole or in part, neither the validity of the
remaining part of such provision nor the validity of any other provision of this
Agreement shall in any way be affected thereby.  In lieu of such invalid,
illegal or unenforceable provision, there shall be added automatically as part
of this Agreement a provision as similar in terms to such invalid, illegal or
unenforceable provision as may be possible and be valid, legal and enforceable.

     9.   This Agreement shall be governed by Texas law.

     10.  This Agreement constitutes the entire agreement of the parties with
respect to the subject matter hereof and supersedes all prior agreements, oral
and written, between the parties hereto with respect to the subject matter
hereof.  This Agreement may be modified or amended only by an instrument in
writing signed by both parties hereto.

     11.  This Agreement may be executed in two or more counterparts, each of
which shall be deemed an original, but all of which together constitute one and
the same instrument.

                        [SIGNATURES ON THE NEXT PAGE]


<PAGE>

     IN WITNESS WHEREOF, the Company and Executive have executed this Agreement
as of the day and year indicated below.



                                        INNOSERV TECHNOLOGIES, INC.

Dated: December 20, 1996                By:   /s/ Michael G. Puls
      ------------------------             ------------------------------
                                        Name:  Michael G. Puls
                                             ----------------------------
                                        Its: President and CEO
                                            -----------------------------


                                        EXECUTIVE:

Dated: December 20, 1996                  /s/ Thomas Hoefert
      ------------------------          ---------------------------------
                                        Printed Name: Thomas Hoefert
                                                     --------------------


<PAGE>


               EXHIBIT 11.1 - COMPUTATION OF PER SHARE EARNINGS
                   (In thousands, except per share amounts)

<TABLE>
                                                 Three Months Ended   Nine Months Ended 
                                                     January 31,         January 31,
                                                 ------------------   ------------------
                                                   1997       1996       1997      1996 
                                                 -------    -------   --------   -------
<S>                                              <C>        <C>       <C>         <C>
Primary:
  Earnings:
    Net income (loss)                            $    36    $  (540)  $ (1,047)  $  (469) 

  Shares:
    Weighted average shares outstanding            5,036      5,036      5,036     5,036 
    Net shares issuable on exercise of certain
      stock options                                   --          1         --         1 
                                                 -------    -------   --------   -------

    Weighted average shares outstanding,
      as adjusted                                  5,036      5,037      5,036     5,037 

  Per share amounts:
    Net income (loss)                            $   .01    $  (.11)  $   (.21)  $  (.09) 
                                                 -------    -------   --------   -------
                                                 -------    -------   --------   -------

Fully diluted (A):
  Earnings:
    Net income (loss)                            $    36    $  (540)  $ (1,047)  $  (469) 

  Shares:
    Weighted average shares outstanding            5,036      5,036      5,036     5,036 
    Net shares issuable on exercise of certain
      stock options                                   --          3         45         6 
                                                 -------    -------   --------   -------

   Weighted average shares outstanding,
     as adjusted                                   5,036      5,039      5,081     5,042 

  Per share amounts:
    Net income (loss)                            $   .01    $  (.11)  $   (.21)  $  (.09) 
                                                 -------    -------   --------   -------
                                                 -------    -------   --------   -------
</TABLE>

Note A:   This calculation is submitted for the three months ended January 31,
          1996, and the nine months ended January 31, 1997 and 1996, in 
          accordance with Regulation S-K item 601(b)(11) although it is 
          contrary to paragraph 40 of APB Opinion No. 15 because it produces
          an anti-dilutive result.



<TABLE> <S> <C>

<PAGE>
<ARTICLE> 5
<MULTIPLIER> 1,000
       
<S>                             <C>
<PERIOD-TYPE>                   9-MOS
<FISCAL-YEAR-END>                          APR-30-1997
<PERIOD-START>                             MAY-01-1996
<PERIOD-END>                               JAN-31-1997
<CASH>                                           1,551
<SECURITIES>                                         0
<RECEIVABLES>                                    5,039
<ALLOWANCES>                                       890
<INVENTORY>                                      5,949
<CURRENT-ASSETS>                                12,213
<PP&E>                                          28,195
<DEPRECIATION>                                  23,250
<TOTAL-ASSETS>                                  20,643
<CURRENT-LIABILITIES>                           11,224
<BONDS>                                          1,048
                                0
                                          0
<COMMON>                                            51
<OTHER-SE>                                       8,868
<TOTAL-LIABILITY-AND-EQUITY>                    20,643
<SALES>                                          1,727
<TOTAL-REVENUES>                                32,703
<CGS>                                            1,299
<TOTAL-COSTS>                                   27,273
<OTHER-EXPENSES>                                 1,515
<LOSS-PROVISION>                                 (126)
<INTEREST-EXPENSE>                                 167
<INCOME-PRETAX>                                (1,047)
<INCOME-TAX>                                         0
<INCOME-CONTINUING>                            (1,047)
<DISCONTINUED>                                       0
<EXTRAORDINARY>                                      0
<CHANGES>                                            0
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<EPS-PRIMARY>                                    (.21)
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