SYNTELLECT INC
10-Q, 1999-11-15
TELEPHONE & TELEGRAPH APPARATUS
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<PAGE>   1
===============================================================================


                       SECURITIES AND EXCHANGE COMMISSION
                             Washington, D.C. 20549

                 _______________________________________________


                                    FORM 10-Q

(Mark One)
[x] QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE
    ACT OF 1934

                For the quarterly period ended September 30, 1999

                                       or

[ ] TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE
    ACT OF 1934

For the transition period from                       to

                        Commission File Number: 0 - 18323

                                SYNTELLECT INC.
             (Exact name of registrant as specified in its charter)


             Delaware                       86-0486871
    (State or other jurisdiction  of        (IRS employer identification number)
      incorporation)


            20401 North 29th Avenue, Phoenix, Arizona 85027
          (Address of principal executive office) (Zip Code)

                                 (602) 789-2800
              (Registrant's telephone number, including area code)

   Indicate by check mark whether the registrant (1) has filed all reports
required to be filed by Section 13 or 15(d) of the Securities Exchange Act of
1934 during the preceding 12 months (or for such shorter period that the
registrant was required to file such reports), and (2) has been subject to such
filing requirements for the past 90 days. YES [X] NO [ ]

   Indicate the number of shares outstanding of each of the issuer's classes of
common stock, as of the latest practicable date.

   12,080,489 shares of common stock, $.01 par value per share, were outstanding
on November 13, 1999.


===============================================================================



                                       1
<PAGE>   2
                        SYNTELLECT INC. AND SUBSIDIARIES
                                      INDEX
<TABLE>
<CAPTION>
                                                                                                                Page
                                                                                                                ----


PART I.  FINANCIAL INFORMATION

         ITEM 1.  Financial Statements

<S>                                                                                                             <C>
                  Unaudited Condensed Consolidated Balance Sheets - September 30, 1999 and December 31, 1998        3

                  Unaudited Condensed Consolidated Statements of Operations - Three Months and Nine Months
                           Ended September 30, 1999 and September 30, 1998                                          4

                  Unaudited Condensed Consolidated Statements of Cash Flows-
                           Nine Months Ended September 30, 1999 and September 30, 1998                              5

                    Notes to Condensed Consolidated Financial Statements                                            6

         ITEM 2.  Management's Discussion and Analysis of Financial Condition and Results of Operations             8

         ITEM 3.  Quantitative and Qualitative Disclosure about Market Risk                                        12



PART II.  OTHER INFORMATION

         ITEM 6.  Exhibits and Reports on Form 8-K                                                                 13

SIGNATURES                                                                                                         14

EXHIBITS

         Exhibit Index                                                                                             15
</TABLE>


                                       2
<PAGE>   3
ITEM 1.  FINANCIAL STATEMENTS

                        SYNTELLECT INC. AND SUBSIDIARIES
                      CONDENSED CONSOLIDATED BALANCE SHEETS
               (in thousands, except shares and per share amounts)
<TABLE>
<CAPTION>


                                                                                      September 30,    December 31,
                                                                                        1999               1998
                                                                                      -------------    ------------
                                                                                     (unaudited)
ASSETS
Current assets:
<S>                                                                                       <C>               <C>
         Cash and cash equivalents                                                        $  3,429          $  3,236
         Marketable securities ($1,100 restricted)                                           3,690             8,298
         Trade receivables, net of allowance for doubtful accounts of $1,026 and
               $932, respectively                                                           13,051            11,202
         Inventories, net                                                                    2,259             2,973
         Prepaid expenses                                                                      630               963
                                                                                           -------           -------
                  Total current assets                                                      23,059            26,672

Property and equipment, net                                                                  4,888             5,429
Other assets                                                                                   166                32
                                                                                           -------           -------
                  Total Assets                                                             $28,113           $32,133
                                                                                           =======           =======
LIABILITIES AND SHAREHOLDERS' EQUITY
Current liabilities:
         Accounts payable                                                                   $1,629            $2,560
         Accrued liabilities                                                                 4,105             3,278
         Customer deposits                                                                   4,590             3,080
         Deferred revenue                                                                    2,893             2,717
         Capital lease obligations - current portion                                           227               240
                                                                                           -------           -------
Total current liabilities                                                                   13,444            11,875

Capital lease obligations - non-current portion                                                381               445
                                                                                           -------           -------
                  Total liabilities                                                         13,825            12,320
                                                                                           -------           -------

Shareholders' equity:
         Preferred stock, $.01 par value per share. Authorized 2,500,000 shares;
               no shares issued or outstanding                                                   -                 -
         Common stock, $.01 par value per share. Authorized 25,000,000 shares;
               issued, 13,841,421 and 13,699,095, respectively                                 138               137
         Additional paid-in capital                                                         61,106            60,917
         Accumulated deficit                                                               (42,267)          (40,072)
         Accumulated other comprehensive loss                                                  (41)              (21)
                                                                                           --------          --------
                                                                                            18,936            20,961
         Treasury stock, at cost, 1,760,932 and 179,232 shares, respectively                (4,648)           (1,148)
                                                                                           --------          --------
                  Total shareholders' equity                                                14,288            19,813
                                                                                           --------          -------
                  Total liabilities and shareholders' equity                               $28,113           $32,133
                                                                                           =======           =======
     See accompanying notes to condensed consolidated financial statements.

</TABLE>

                                       3
<PAGE>   4
                        SYNTELLECT INC. AND SUBSIDIARIES
                 CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS
                    (in thousands, except per share amounts)
                                   (unaudited)
<TABLE>
<CAPTION>

                                                                             Three Months Ended           Nine Months Ended
                                                                               September 30,               September 30,
                                                                                -------------               -------------
                                                                               1999         1998          1999          1998
                                                                               ----         ----          ----          ----
<S>                                                                        <C>         <C>           <C>           <C>
Net revenues:
         System sales                                                      $  6,599     $  6,503      $ 18,466      $ 16,139
         Service bureau                                                       1,978        2,202         6,149         6,716
         Maintenance and other services                                       5,480        3,961        11,703        12,276
                                                                           --------     --------      --------      --------
                  Total net revenues                                         14,057       12,666        36,318        35,131

Cost of revenues:
         System sales                                                         3,342        3,657        10,853         9,722
         Service bureau                                                       1,168        1,094         3,962         3,756
         Maintenance and other services                                       1,908        1,016         4,258         3,308
                                                                           --------     --------      --------      --------
                  Total cost of revenues                                      6,418        5,767        19,073        16,786
                                                                           --------     --------      --------      --------
                  Gross margin                                                7,639        6,899        17,245        18,345

Operating expenses:
         Selling, marketing and administrative                                4,338        5,100        14,860        15,263
         Research and development                                             1,075        1,400         3,442         4,254
         Depreciation and amortization                                          640          626         1,864         2,015
                                                                           --------     --------      --------      --------
                  Total operating expenses                                    6,053        7,126        20,166        21,532
                                                                           --------     --------      --------      --------
Operating income (loss)                                                       1,586         (227)       (2,921)       (3,187)

Other income (expense), net
         Interest income                                                         54          137           231           503
         Other                                                                  493          (15)          495           (31)
                                                                           --------     --------      --------      --------
                  Total other income                                            547          122           726           472
                                                                           --------     --------      --------      --------
Income (loss) before income taxes                                             2,133         (105)       (2,195)       (2,715)


         Income taxes                                                            --           --            --            --
                                                                           --------     --------      --------      --------
         Net income (loss)                                                 $  2,133     $   (105)     $ (2,195)     $ (2,715)
                                                                           ========     ========      ========      ========

Net income (loss) per common share - basic                                 $   0.16     $   (.01)     $   (.16)     $   (.20)
                                                                           ========     ========      ========      ========

Net income (loss) per common share - diluted                               $   0.16     $   (.01)     $   (.16)     $   (.20)
                                                                           ========     ========      ========      ========

Weighted average shares - basic                                              13,170       13,651        13,373        13,604


Weighted average shares - diluted                                            13,550       13,651        13,373        13,604

Other comprehensive income (loss), net of tax:
      Foreign currency translation adjustment                                   152           22           (14)           64
      Unrealized loss on marketable securities                                   --          (11)           (6)           (3)
                                                                           --------     --------      --------      --------
Other comprehensive income (loss)                                               152           11           (20)           61
                                                                           --------     --------      --------      --------
Comprehensive income (loss)                                                $  2,285     $    (94)     $ (2,215)     $ (2,654)
                                                                           ========     ========      ========      ========

</TABLE>

     See accompanying notes to condensed consolidated financial statements.

                                       4
<PAGE>   5
                        SYNTELLECT INC. AND SUBSIDIARIES
                 CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS
                                 (in thousands)
                                   (unaudited)
<TABLE>
<CAPTION>
                                                                                                     Nine Months Ended
                                                                                                       September 30,
                                                                                                       -------------
                                                                                                1999                1998
                                                                                                ----                ----
Cash flows from operating activities:
<S>                                                                                             <C>                 <C>
         Net loss                                                                               $(2,195)            $(2,715)
         Adjustments to reconcile net loss to net cash
              provided by (used in) operating activities:
                  Depreciation and amortization                                                   1,864               2,015
                  Provision for doubtful accounts                                                   821                 343
                  Decrease (increase) in receivables                                             (2,670)               (344)
                  Decrease (increase) in prepaid expenses                                           333                (261)
                  Decrease (increase) in inventories                                                714                (502)
                  Stock option compensation expense                                                   -                  16
                  Increase (decrease) in accounts payable                                          (931)               (586)
                  Increase (decrease) in accrued liabilities                                        827                (857)
                  Increase (decrease) in customer deposits                                        1,510               1,495
                  Increase (decrease) in deferred revenues                                          176                (264)
                  Change in other assets and liabilities                                           (134)                (54)
                                                                                                -------             -------
                       Net cash provided (used) by operating activities                             315              (1,714)
                                                                                                -------             -------

Cash flows from investing activities:
         Purchase of marketable securities                                                      (11,627)            (14,195)
         Maturities of marketable securities                                                     16,235              17,133
         Proceeds from notes receivables                                                              -               4,250
         Purchase of property and equipment                                                      (1,202)             (1,390)
                                                                                                -------             -------
                       Net cash provided by investing activities                                  3,406               5,798
                                                                                                -------             -------
Cash flows from financing activities:
         Proceeds from issuance of common stock                                                     190                 117
         Purchase of treasury stock                                                              (3,500)                  -
         Principal payments on long-term debt                                                      (198)               (149)
                                                                                                -------             -------
                       Net cash used in financing activities                                     (3,508)                (32)
                                                                                                -------             -------
Effect of exchange rates on cash                                                                    (20)                 63
                                                                                                -------             -------
Net increase in cash and cash equivalents                                                           193               4,115

Cash and cash equivalents at beginning of period                                                  3,236               2,290
                                                                                                -------             -------
Cash and cash equivalents at end of period                                                      $ 3,429             $ 6,405
                                                                                                =======             =======
Supplemental disclosure of cash flow information:
         Cash paid for interest                                                                 $    52             $    53
                                                                                                =======             =======
         Capital lease obligations incurred                                                     $   121             $     -
                                                                                                =======             =======
</TABLE>


     See accompanying notes to condensed consolidated financial statements.


                                       5
<PAGE>   6
                        SYNTELLECT INC. AND SUBSIDIARIES
              NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS
               (in thousands, except shares and per share amounts)
                                   (unaudited)

(1)      Basis of Presentation

   The accompanying unaudited condensed consolidated financial statements
include the accounts of Syntellect Inc. ("Syntellect" or the "Company") and its
wholly-owned subsidiaries, Telecorp Systems, Inc., Syntellect Canada Inc.,
Syntellect Europe Ltd., Syntellect Deutschland GmbH, Syntellect Technology
Corporation and Syntellect Interactive Services, Inc. ("SIS"). All significant
intercompany balances and transactions have been eliminated in consolidation.

   The financial statements have been prepared in accordance with generally
accepted accounting principles, pursuant to the rules and regulations of the
Securities and Exchange Commission. In the opinion of management, the financial
statements include all adjustments of a normal recurring nature which are
necessary for a fair presentation of the results for the interim periods
presented. Certain information and footnote disclosures normally included in
financial statements have been condensed or omitted pursuant to such rules and
regulations. Although the Company believes that the disclosures are adequate to
make information presented not misleading, it is suggested that these financial
statements be read in conjunction with the consolidated financial statements,
and the notes thereto, included in the Company's 1998 Annual Report on Form
10-K. The results of operations for the three and nine months ended September
30, 1999 are not necessarily indicative of the results to be expected for the
full year.

         Revenue Recognition

   Syntellect recognizes revenue from sales of systems and services in
accordance with Statement of Position 97-2, Software Revenue Recognition ("SOP
97-2").


(2)      Business Segments

   Effective for financial statements for fiscal periods beginning after
December 15, 1997, Statement of Financial Accounting Standards No. 131,
"Disclosures about Segments of an Enterprise and Related Information," requires
that an enterprise disclose certain information about operating segments. An
operating segment is defined as a component of an enterprise that engages in
business activities which may earn revenues and incur expenses, whose results
are regularly reviewed by a chief operating decision maker, and for which
discrete financial information is available. The Company has three operating
segments which are organized based on differences in products and services:
Systems, Service Bureau ("SB"), and Patents:
<TABLE>
<CAPTION>


QUARTER ENDED SEPTEMBER 30, 1999                SYSTEMS          SB            PATENTS          TOTAL
<S>                                            <C>           <C>              <C>             <C>
 Revenues from customers                       $ 9,679       $  1,978         $  2,400        $ 14,057
 Depreciation and amortization                     524            116                -             640
 Segment income                                    464            101            1,568           2,133
 Expenditures for segment assets                   243            147                -             390


QUARTER ENDED SEPTEMBER 30, 1998
 Revenues from customers                       $ 9,881       $  2,202           $  583        $ 12,666
 Depreciation and amortization                     491            135                -             626
 Segment income (loss)                            (869)           360              404            (105)
 Expenditures for segment assets                   189            153                -             342

</TABLE>

                                       6
<PAGE>   7
<TABLE>
<CAPTION>


NINE MONTHS ENDED SEPTEMBER 30, 1999                SYSTEMS          SB          PATENTS         TOTAL
<S>                                                <C>          <C>            <C>             <C>
 Revenues from customers                           $ 27,769     $  6,149       $  2,400        $ 36,318
 Depreciation and amortization                        1,514          350              -           1,864
 Segment income (loss)                               (3,837)          74          1,568          (2,195)
 Expenditures for segment assets                        754          569              -           1,323


NINE MONTHS ENDED SEPTEMBER 30, 1998
 Revenues from customers                           $ 26,158     $  6,716       $  2,257        $ 35,131
 Depreciation and amortization                        1,430          585              -           2,015
 Segment income (loss)                               (4,816)         583          1,518          (2,715)
 Expenditures for segment assets                      1,111          279              -           1,390
</TABLE>


(3)      INVENTORIES

         Inventories consist of the following:
<TABLE>
<CAPTION>

                                                                              September 30,        December 31,
                                                                                  1999                1998
                                                                              -------------        ------------
<S>                                                                           <C>                  <C>
                Finished goods                                                  $  932              $  795
                Purchased components                                             1,120               1,746
                Repair, warranty and maintenance inventory                       1,967               2,695
                                                                               -------             -------
                                                                                 4,019               5,236
                Less allowances for obsolescence                                (1,760)             (2,263)
                                                                               -------             -------
                                                                               $ 2,259             $ 2,973
                                                                               =======             =======
</TABLE>

                                       7
<PAGE>   8
ITEM 2.  MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL
                CONDITION AND RESULTS OF OPERATIONS


NET REVENUES

   Net revenues for the quarter ended September 30, 1999 were $14.1 million, an
increase of $1.4 million, or 11%, from the comparable prior quarter of 1998. The
increase for the period was due primarily to the settlement of a patent lawsuit,
aided by slightly increased System sales, but offset by reduced Service Bureau
and Maintenance and Other Services revenues. For the nine month period ended
September 30, 1999, net revenues were $36.3 million, an increase of 3% from
$35.1 million for the corresponding period in 1998. Net revenues consist of
SYSTEM SALES, SERVICE BUREAU REVENUES and MAINTENANCE AND OTHER SERVICES
REVENUES, which represented 47%, 14%, and 39% of net revenues, respectively, for
the quarter ended September 30, 1999, and 51%, 17%, and 32% of net revenues,
respectively, for the nine month period ended September 30, 1999.

   SYSTEM SALES revenues increased $96,000, or 1.5%, over the comparable quarter
and increased $2.3 million, or 14.4%, over the corresponding nine month period.
The increases for both periods were due primarily to the strength of the
Vista(TM) product line, which has shown increased sales in every quarter since
it started generating revenues in the third quarter of 1998. Core product sales
include Vista(TM), an open standards-based Interactive Communications Management
("ICM") software platform for enterprise customer call centers; VocalPoint, an
open architecture Interactive Voice Response ("IVR") platform; VocalPoint
Interactive Services, providing computer telephony integration ("CTI")
functionality, and Interactive Web Response ("IWR"). Non-core products include
the Premier and Premier 030 proprietary IVR systems and the VocalPoint ARU
(Audio Response Unit) for the cable television industry.

   SERVICE BUREAU REVENUES decreased by $224,000, or 10%, quarter-over-quarter
and $567,000, or 8%, from the comparable nine month period. The cable TV
industry has been deploying new order entry technologies for consumer purchases
of pay-per-view events which do not utilize toll free 800 numbers. This has
resulted in a downward trend in transaction processing fees by the Company which
is expected to continue.

   MAINTENANCE AND OTHER SERVICE REVENUES increased $1.5 million, or 38%, from
the same quarter of the prior year, and decreased $573,000, or 5% from the
comparable nine month period.

   For the quarter, the Maintenance component decreased $831,000, or 29%, from
the prior year, and for the nine month period the Maintenance component
decreased $1.2 million, or 14%, from the prior year. This was consistent with
Company expectations because the Company had earlier advised customers that
certain products were not Year 2000 compliant and would not be made so, causing
some maintenance contracts not to be renewed.

   For the quarter, the Other Services Revenues component increased $2.3
million, or 122%, from the prior year, and for the nine month period, the Other
Services Revenues component increased $633,000, or 17%, from the prior year. The
increases were primarily due to the settlement of a $2.4 million patent lawsuit
in the three month period. This settlement related to economic rights maintained
by the Company after the sale of a patent portfolio in 1997. There were no other
such settlements during the first nine months of the current year. During the
prior year's quarter and nine month periods, the company had revenues of
$583,000 and $2.26 million, respectively, from settlements of patent lawsuits.
The realization of any further revenues related to the Company's former patent
portfolio is uncertain.

   INTERNATIONAL REVENUES for the third quarter of 1999 were $3 million, or 21%
of total revenues, compared to $2.5 million, or 20% of total revenues, for the
third quarter of 1998. For the nine month period ended September 30, 1999,
international revenues were $6.3 million, or 17% of total revenues, as compared
to $6.1 million, or 17% of total revenues, for the prior comparable period.
International revenues continue to be dominated by a few number of relatively
large transactions and its relationship to total revenues is likely to vary from
quarter to quarter.

                                       8
<PAGE>   9
GROSS MARGIN

   The gross margin percentage for the quarter ended September 30, 1999 was 54%
of net revenues, the same as in the comparable prior year quarter. The gross
margin percentage for the nine months ended September 30, 1999 was 47% of net
revenues as compared to 52% in the comparable year ago period.

   The gross margin percentage for System Sales in the quarter ended September
30, 1999 increased to 49% from 44% in the prior year period. For the nine month
period, the gross margin percentage on System Sales was 41% compared to 40% in
the prior year period. The improved margins for both periods were primarily due
to cost reductions and higher volumes.

   The gross margin percentage for the Service Bureau decreased to 41% from 50%
in the comparable quarter, and decreased to 36% from 44% in the comparable nine
month period. Service Bureau margins for the current three and nine month
periods declined on reduced sales primarily due to the relatively fixed nature
of Service Bureau costs.

   The gross margin percentage on Maintenance and Other Services decreased to
65% from 74% in the comparable quarter, and decreased to 64% from 73% in the
comparable nine month period. Maintenance and Other Services margins, less the
contribution of patent lawsuit settlements, for the current three and nine-month
periods declined on reduced sales due to the relatively fixed nature of
maintenance and other services costs.

   The Company includes those costs directly associated with the generation of
revenue in its computation of gross margin, including direct labor, application
development, travel, maintenance, customer support, supplies and hardware. Gross
margins will fluctuate on a quarterly basis due to changes in competitive
pressures, sales volume, product mix, variations in the ratio of domestic versus
international sales, or changes in the mix of direct and indirect sales
activity. Accordingly, the gross margins reported for the third quarter and the
first nine months of 1999 are not necessarily indicative of the results to be
expected for the full year.


OPERATING EXPENSES

   Operating expenses for the third quarter of 1999 were $6.1 million, a
decrease of $1 million, or 15%, from the prior year quarter. For the nine month
period ended September 30, 1999, operating expenses were $20.2 million, a
decrease of $1.3 million, or 6%, from the prior year period.

   Selling, marketing and administrative expenses decreased $762,000, or 15%,
from the comparable quarter and $403,000, or 3%, from the corresponding nine
month period. Contributing to the decrease for both periods was the
consolidation of the corporate structure and general cost reductions which took
place during the second and third quarters of the current year.

   Research and development expenses for the third quarter of 1999 decreased
$325,000, or 23%, from the prior year quarter and decreased by $812,000, or 19%,
from the comparable nine month period. The prior year periods were impacted by
the development of the Vista product which was released in May of 1998.

OTHER INCOME

   During the period ending September 30, 1999, the Company sold its predictive
dialer product line to Nobel Systems Corporation contributing $509,000 net to
other income.

NET INCOME (LOSS)

   Syntellect reported net income of $2.1 million, or $0.16 per share, both
basic and diluted, for the third quarter of 1999, compared to a net loss of
$105,000, or $(.01) per share, for the prior year quarter. For the nine month
period ended September 30, 1999, the Company reported a net loss of $2.2
million, or $(.16) per share, compared to a net loss of $2.7 million, or $(.20)
per share, for the comparable prior year period.


                                       9
<PAGE>   10
LIQUIDITY AND CAPITAL RESOURCES

   For the first nine months of 1999, the Company had cash flows from operations
of $315,000 compared to negative cash flows from operations of $1.7 million in
the same period in 1998. The cash flows from operations were primarily due to
decreases in prepaid expenses and inventories, increases in accrued liabilities,
customer deposits, deferred revenues, and the provision for doubtful accounts;
partially offset by the net loss, increases in accounts receivable and other
assets, and a decrease in accounts payable.

   Cash flows from investing activities provided $3.4 million during the period.
Net sales of marketable securities provided $4.6 million, while cash used in the
acquisition of fixed assets totaled $1.2 million.

   Cash used in financing activities totaled $3.5 million for the period.
Proceeds from the issuance of common stock totaled $190,000; while the purchase
of treasury stock used $3.5 million, and the repayment of long-term debt used
$198,000.

   Syntellect had working capital of $9.6 million at September 30, 1999, as
compared to $14.8 million at December 31, 1998. The current ratio was 1.7:1 and
2.2:1 on such dates, respectively. Cash, cash equivalents and marketable
securities at the end of the third quarter totaled $7.1 million as compared with
$11.5 million at year end.

   Syntellect expects that its current cash, cash equivalents and marketable
securities, combined with future cash flows from operating activities, will be
sufficient to support the Company's operations for the remainder of 1999. The
Company has a $1.1 million letter of credit pledged as a security deposit for
the Company's facility in Phoenix, Arizona. This $1.1 million letter of credit
is secured by a U.S. Treasury security held in the Company's available-for-sale
portfolio and accordingly, this marketable security is restricted as to the
disposal by such letter of credit agreement.

   On November 13, 1998, the Board of Directors of Syntellect approved a stock
buyback plan to purchase up to 1.5 million shares of the Company's common stock
over the next two years. The Company completed the buyback plan during the
period ended September 30, 1999. On November 5, 1999, the Company announced a
new stock buyback plan pursuant to which the Company may acquire up to 1 million
shares over the next year.

YEAR 2000 COMPLIANCE

   The Year 2000 issue is related to the date-sensitive computer programs and
applications using two digits rather than four to designate the year. After
January 1, 2000, these systems may incorrectly recognize the year as 1900
causing system failures or incorrect processing of financial information.

   The Company is addressing the Year 2000 compliance issues. The Company's
state of readiness can be explained via three elements: (1) information
technology ("IT") and non-IT systems, (2) external customers on maintenance, and
(3) third party issues, as listed in the table below:
<TABLE>
<CAPTION>


                                    YEAR 2000
- ----------------------------------------------------------------------------------------------------------------------------------
ISSUE                           DESCRIPTION                         COMPLIANT                       STATUS
- ----------------------------------------------------------------------------------------------------------------------------------
<S>                             <C>                                 <C>                           <C>
IT-internal financial           Production problems
system                          necessitated an upgrade to
                                new version of current              Yes                           Installed and in production
                                software
- ----------------------------------------------------------------------------------------------------------------------------------
IT-systems                      Internal hardware and               In progress                   Substantially complete.
                                software, primarily desktop
                                PC's,  servers, and SIS
                                Transaction Center equipment
- ----------------------------------------------------------------------------------------------------------------------------------
Non-IT systems                  Building and equipment              In progress                   Substantially complete.
- ----------------------------------------------------------------------------------------------------------------------------------
</TABLE>

                                       10
<PAGE>   11
<TABLE>
<CAPTION>
                                    YEAR 2000
- ----------------------------------------------------------------------------------------------------------------------------------
ISSUE                           DESCRIPTION                     COMPLIANT                 STATUS
- ----------------------------------------------------------------------------------------------------------------------------------
<S>                             <C>                             <C>                       <C>
External customers on           Inform customers as to                                    All maintenance customers
   Maintenance                  whether product purchased is                              have been informed via
                                Year 2000 compliant and         Not applicable            letter as to status of
                                options in migrating to                                   their product and options
                                versions which are compliant                              available.
- ----------------------------------------------------------------------------------------------------------------------------------
Third party issues              Assess third party risks  -                               Ongoing assessment in
                                primarily suppliers             In progress               place via accessing
                                                                                          suppliers' WEB page via
                                                                                          the Internet and direct
                                                                                          contact with suppliers.
- ----------------------------------------------------------------------------------------------------------------------------------
</TABLE>

   Costs related to remedying Year 2000 compliance issues are not fully known at
this time. The Company is currently analyzing the issues as stated above. The
following table provides the status as currently known:
<TABLE>
<CAPTION>
- ----------------------------------------------------------------------------------------------------------------------------------
ISSUE                                    COSTS                                  REASON
- ----------------------------------------------------------------------------------------------------------------------------------
<S>                                      <C>                                   <C>
IT-internal financial system             None                                   Production problems required the
                                                                                Company to upgrade to new version of
                                                                                current software regardless of Year
                                                                                2000 compliance issue.
- ----------------------------------------------------------------------------------------------------------------------------------
IT-systems                               Unknown                                Evaluation of  PC related hardware
                                                                                and software has been integrated
                                                                                into current staff's
                                                                                responsibilities and has not
                                                                                required additional assistance.  The
                                                                                Company does not anticipate the
                                                                                costs to remedy this issue to be
                                                                                material.
                                         $490,000 (1998)                        Cost to upgrade equipment in the
                                         $700,000 (1999 estimate)               Service Bureau Transaction Center to
                                                                                improve functionality and address
                                                                                Year 2000 compliance issues.
- ----------------------------------------------------------------------------------------------------------------------------------
Non-IT systems                           Not material                           Completion of projects has been
                                                                                integrated into current staff's
                                                                                responsibilities.
- ----------------------------------------------------------------------------------------------------------------------------------
Third party suppliers                    Not material                           Evaluation of suppliers has been
                                                                                integrated into current staff's
                                                                                responsibilities and has not
                                                                                required additional assistance.
- ----------------------------------------------------------------------------------------------------------------------------------
External customers                       $25,000                                Administration of customer letters
                                                                                and coordination of project.
- ----------------------------------------------------------------------------------------------------------------------------------

</TABLE>

   Major risks caused by Year 2000 compliance are primarily related to
customers. The Company has reviewed the current products available to customers
and has determined that all are Year 2000 compliant. Of the products still
supported under maintenance contracts, the ARU (Audio Response Unit) is not Year
2000 compliant and will not be made so. ARU customers have been notified of this
issue and informed that maintenance contracts of this product will be
discontinued by December 31, 1999. The Company will be extending services to
these customers on a time and materials basis as their maintenance contracts
expire. Total exposure for lost maintenance revenue from this product line is
approximately $1.9 million annually based on 1998 revenues earned. The time and
materials services plus any ARU customers who choose to migrate to a current
product that is Year 2000 compliant will mitigate the exposure of lost ARU
maintenance revenue.

   Other customers may also be on earlier versions of current products, which
are not Year 2000 compliant. As described above, the Company has notified all
customers on maintenance as to whether products purchased are Year 2000
compliant and options in migrating to the Company's current products which are
on versions that are Year 2000 compliant. The risk of lost revenue for the
fourth quarter of 1999 and beyond is unknown at this time.

                                       11
<PAGE>   12
   Because costs related to this project are based on estimates by management of
the Company, there is no assurance that actual costs will not differ materially
from the current expectations which may cause an adverse effect on the Company's
financial position or results of operations.


OPERATING BUSINESS SEGMENTS

   An operating segment is defined as a component of an enterprise that engages
in business activities which may earn revenues and incur expenses, whose results
are regularly reviewed by a chief operating decision maker, and for which
discrete financial information is available. The Company has three operating
segments which are organized around differences in products and services:
Systems; Service Bureau; and Patents (see Note 2).

   Systems is the operating segment that has products and services including
IVR, IWR, CTI, and maintenance.

   Service Bureau is the operating segment that has products and services
including Home Ticket pay-per-view, Hot Spots, Call Redirect, Cyberstats, and a
variety of out-sourced electronic capabilities such as benefits enrollment and
broadcast faxing.

   Patents is the operating segment that held the Company's patent portfolio. In
October 1997, the Company sold the patent portfolio to a third party for $10
million. The Company received cash of $5 million at closing and a $5 million
promissory note which was fully collected by September 1998. As additional
consideration under the agreement, the Company retained certain economic rights,
including the right to pursue certain litigation against third parties. Revenues
include payments for settlement of patent lawsuits. The Company recognized $2.4
million in revenue in the nine months ended September 30, 1999 from patent
lawsuits, compared to $2.26 million in the comparable period last year. The
Company is still pursuing certain litigation against third parties, but the
realization of revenue, if any, from potential settlements is uncertain.

FORWARD LOOKING STATEMENTS

   This report on Form 10-Q contains "forward-looking statements" within the
meaning of Section 27A of the Securities Act of 1933, as amended, and Section
21E of the Securities Exchange Act of 1934, as amended. Although the Company
believes that the expectations reflected in such forward-looking statements are
reasonable, it can give no assurance that such expectations will prove to be
correct. Also see "Management's Discussion and Analysis of Financial Condition
and Results of Operations" in the Company's Annual Report on Form 10-K for the
fiscal year ended December 31, 1998 for a discussion of important factors that
could affect the validity of any such forward-looking statements.



ITEM 3.  QUANTITATIVE AND QUALITATIVE DISCLOSURE ABOUT MARKET RISK

   There has been no change since the Form 10-K for the year ended December 31,
1998; see Part II, item 7A, Quantitative and Qualitative Disclosures About
Market Risk, in the Company's Annual Report on Form 10-K for the year ended
December 31, 1998.

                                       12
<PAGE>   13
PART II. OTHER INFORMATION




ITEM 6.   EXHIBITS AND REPORTS ON FORM 8-K

(a)       Exhibits

          Exhibit   10.1 - Asset Purchase Agreement dated September 15, 1999, by
                    and among Syntellect Inc., Telecorp Systems, Inc.,
                    Syntellect Europe Ltd., and Noble Systems Corporation.


          Exhibit   27.1 - Financial Data Schedule-1999


(b)       Reports on Form 8-K

          No current reports on Form 8-K were filed during the three months
          ended September 30, 1999.


                                       13
<PAGE>   14
                                   SIGNATURES


          Pursuant to the requirements of the Securities Exchange Act of 1934,
the registrant has duly caused this report to be signed on its behalf by the
undersigned thereunto duly authorized.



                                    SYNTELLECT INC.

Date:  November 12, 1999                   By:  /s/    Peter W. Pamplin
                                           Peter W. Pamplin
                                           Vice President, Chief Financial
                                           Officer,Secretary and Treasurer


                                           By:  /s/    Keith A. Pekkala
                                           Keith A. Pekkala
                                           Vice President and Controller,
                                           (Principal Accounting Officer)

                                       14
<PAGE>   15
EXHIBIT INDEX

Exhibit 10.1 - Asset Purchase Agreement dated September 15, 1999, by and among
Syntellect Inc., Telecorp Systems, Inc., Syntellect Europe Ltd., and Noble
Systems Corporation.

Exhibit 27.1 - Financial Data Schedule - 1999



                                       15

<PAGE>   1
                            ASSET PURCHASE AGREEMENT

         THIS ASSET PURCHASE AGREEMENT is made this 15th day of September, 1999,
by and among SYNTELLECT INC., a Delaware corporation ("Syntellect"), TELECORP
SYSTEMS, INC., a Georgia corporation and a wholly owned subsidiary of Syntellect
("Telecorp"), SYNTELLECT EUROPE LTD., a corporation formed under the laws of the
United Kingdom and a subsidiary of Syntellect ("Syntellect Europe"), and NOBLE
SYSTEMS CORPORATION, a Georgia corporation ("Purchaser").

                                   BACKGROUND

         Sellers are the owners of, and desire to sell to Purchaser, and
Purchaser desires to purchase from Sellers, certain customer assets of Sellers,
upon the terms and subject to the conditions set forth herein. Certain
capitalized terms used in this Agreement shall have the meanings assigned to
them in Article 9 hereof.

         IN CONSIDERATION OF the foregoing, the mutual covenants, agreements,
representations and warranties contained in this Agreement, and other good and
valuable consideration, the receipt, sufficiency and adequacy of which are
hereby acknowledged by each party hereto, the parties hereto agree as follows:

                                   ARTICLE 1
                      PURCHASE AND SALE OF PURCHASED ASSETS

    1.1 Purchase of the Purchased Assets. Subject to the terms and conditions of
this Agreement, at the Closing (which shall take place simultaneously with the
execution and delivery of this Agreement), Sellers shall sell convey, transfer,
assign and deliver to Purchaser, and Purchaser shall purchase and accept from
Sellers, all of the Purchased Assets, free and clear of any and all Liens.

    1.2 Purchase Price. The total Purchase Price for the Purchased Assets shall
be equal to the sum of (a) the amount paid by Purchaser to Sellers pursuant to
Section 1.3(a), and (b) the amount paid by Purchaser to Sellers pursuant to
Section 1.3(b).

    1.3 Payment of the Purchase Price. Purchaser shall pay the Purchase Price to
Sellers as follows:


        (a) On the Closing Date, Purchaser shall pay to Sellers, in immediately
available funds, the sum of (A) $924,185.00, less (B) $250,813.00 (which amount
represents the total of customer deposits and prepayments received by Sellers as
of the Closing Date with respect to the Purchased Contracts as shown on Schedule
1.3) (the sum of (A) and (B) being referred to as the "Closing Portion of the
Purchase Price"). In the event Purchaser determines that any customer deposits
or prepayments were received by Sellers as of the Closing Date and are not
listed on Schedule 1.3, Sellers shall promptly refund to the applicable customer
the
<PAGE>   2
amount of such customer deposit or prepayment or shall pay such amount to
Purchaser for credit to the customer's account.

        (b) During the following time periods, Purchaser will pay to Sellers the
positive difference, if any, between (i) the sum of (A) 50% of the total
Maintenance and Support Revenues actually collected under the Purchased
Contracts during the twenty-four month period following the Transition Date, (B)
40% of the total Sales Order Backlog Revenues actually collected under the
Purchased Contracts during the twenty-four month period following the Closing
Date, and (C) 20% of the total New Sales Revenues actually collected under the
Purchased Contracts during the twenty-four month period following the Closing
Date, less (ii) $924,185. Once amounts become due in accordance with the
foregoing sentence, Purchaser will pay such amounts to Sellers on the last day
of each calendar quarter.

    1.4 Closing. The Closing shall take place at the offices of Sutherland,
Asbill & Brennan LLP, 999 Peachtree Street, N.E., Suite 2300, Atlanta, Georgia
30309 on the Closing Date. Title to the Purchased Assets shall pass from Sellers
to Purchaser upon the occurrence of the Closing, unless the parties shall
otherwise have agreed in writing.


                                   ARTICLE 2
                            ASSUMPTION OF LIABILITIES

    2.1 Assumption of Assumed Liabilities. Purchaser agrees, effective on the
Closing Date, to assume the Assumed Liabilities and thereafter to pay, perform
and discharge such Assumed Liabilities in full, in accordance with their terms.
Notwithstanding anything contained in this Agreement to the contrary, Purchaser
shall not assume or become liable for any Retained Liability.

    2.2 Assignment of Purchased Contracts.

     (a) Nothing contained in this Agreement shall be construed as an attempt to
agree to assign any Purchased Contract which is non-assignable without the
consent of any other party thereto, unless such consent shall have been given.
Sellers and Purchaser acknowledge and agree that the assignment of certain of
the Purchased Contracts will require the consent of the customer party thereto.
With respect to such Purchased Contracts, each Seller shall use its commercially
reasonable efforts to obtain such consents after the Closing and each Seller
shall take all such commercially reasonable action as shall be necessary or
proper (i) in order to enable Purchaser to realize the full value of every such
Purchased Contract and to preserve for the benefit of Purchaser the rights and
obligations of Sellers under such Purchased Contract, and (ii) to facilitate the
collection of the monies due and payable, or to become due and payable, to
Sellers pursuant to every such Purchased Contract, and Sellers shall remit such
monies to Purchaser within five business days of collection. Purchaser, at its
expense, shall perform all of Sellers' obligations due to be performed under any
such non-assigned Purchased Contract to the extent (i) Purchaser can perform
such obligations without violating the terms of such non-

                                      2
<PAGE>   3
assigned Purchased Contract, and (ii) Purchaser is being provided the benefits
of such non-assigned Purchased Contract.

     (b) If within 90 days after the Closing Date, Sellers are unable to obtain
consents from customers party to Purchased Contracts whose total Maintenance and
Support Revenues that would be due under such Purchased Contracts following the
Closing exceed $198,859, Purchaser will be entitled to deduct from any amounts
due to Sellers pursuant to Section 1.3(b) an amount equal to the product
obtained by multiplying (i) the amount of the total Maintenance and Support
Revenues that would have been due and owing pursuant to such Purchased Contracts
for the balance of the term of each such Purchased Contract (excluding any
renewal terms) but for which Sellers were unable to obtain consents to
assignment, by (ii) 25%. Sellers shall have no liability to Purchaser under this
Section 2.2(b) in the event Sellers are unable to obtain consents from customers
party to Purchased Contracts whose total Maintenance and Support Revenues that
would be due under such Purchased Contracts following the Closing are less than
or equal to $198,859.

     (c) If within 90 days after the Closing Date, Sellers are unable to obtain
consents from customers party to Purchased Contracts whose total Sales Order
Backlog Revenues that would be due under such Purchased Contracts following the
Closing exceed $97,219, Purchaser will be entitled to deduct from any amounts
due to Sellers pursuant to Section 1.3(b) an amount equal to the product
obtained by multiplying (i) the amount of the total Sales Order Backlog Revenues
that would have been due and owing pursuant to such Purchased Contracts for the
balance of the term of each such Purchased Contract (excluding any renewal
terms) but for which Sellers were unable to obtain consents to assignment, by
(ii) 20%. Sellers shall have no liability to Purchaser under this Section 2.2(c)
in the event Sellers are unable to obtain consents from customers party to
Purchased Contracts whose total Sales Order Backlog Revenues that would be due
under such Purchased Contracts following the Closing are less than or equal to
$97,219.


                                   ARTICLE 3
                         REPRESENTATIONS AND WARRANTIES
                                   OF SELLERS

Sellers, jointly and severally, hereby represent and warrant to Purchaser that:

     3.1 Organization and Standing. Syntellect is a corporation duly organized,
validly existing, and in good standing under the laws of the State of Delaware,
with the corporate power and authority to carry on its business and to own,
lease and operate its properties. Telecorp is a corporation duly organized,
validly existing and in good standing under the laws of the State of Georgia,
with the corporate power and authority to carry on its business and to own,
lease and operate its properties. Syntellect Europe is a corporation duly
organized, validly existing and in good standing under the laws of the United
Kingdom, with the corporate power and authority to carry on its business and to
own, lease and operate its properties.

                                       3
<PAGE>   4
     3.2 Authority and Binding Effect. Each Seller has the corporate power and
authority necessary to enter into and perform its obligations under this
Agreement and the Other Agreements and to consummate the transactions
contemplated hereby and thereby. The execution, delivery and performance of this
Agreement and the Other Agreements have been duly approved by all necessary
action of the board of directors of each Seller. This Agreement has been, and
the Other Agreements will be, duly executed and delivered by properly authorized
officers of each Seller and each constitutes, or when executed and delivered
will constitute, the legal valid and binding obligation of each Seller,
enforceable against each Seller in accordance with its terms, subject to the
effect of any applicable bankruptcy, insolvency, reorganization, moratorium or
similar law affecting creditors' rights generally and general principles of
equity (regardless of whether considered in a proceeding in equity or at law).

     3.3 Validity of Contemplated Transactions; Governmental Consents.

     (a) The execution, delivery and performance of this Agreement and the Other
Agreements by each Seller and the consummation of the transactions contemplated
hereby or thereby, do not and will not (i) violate any provision of the charter
or by-laws of any Seller, or any Law or Order relating to any Seller, or (ii)
result in the creation or imposition of any Lien on the Purchased Assets.

     (b) No consent, authorization, order or approval of, or filing or
registration with, any Governmental Authority is required for or in connection
with the execution and delivery of this Agreement or any of the Other Agreements
by each Seller or the consummation by each Seller of the transactions
contemplated hereby and thereby.

     3.4 Title to Purchased Assets. Sellers have good, valid and marketable
title to all of the Purchased Assets free and clear of any and all Liens.


     3.5 Compliance with Law. Each Seller is in compliance with all Material
Laws, Licenses and Orders applicable to the Purchased Assets and no Seller has
Knowledge of any basis for any claim of current or past non-compliance with any
such Law, License or Order. No notice from any Governmental Authority with
respect to any failure or alleged failure of the Purchased Assets to comply with
any Material Law, License or Order has been received by either Seller, nor, to
the Knowledge of either Seller is any such notice proposed or threatened.

     3.6 Litigation and Claims. There is no Litigation pending, or to the
Knowledge of any Seller threatened, against any Seller (and no Seller has
Knowledge of any basis for any such Litigation) which, if determined adversely
to any Seller might individually or in the aggregate have a Material Adverse
Effect upon the Purchased Assets or which might give rise to any Lien, claim,
recourse or right of indemnification against the Purchased Assets, or the
Purchaser as the successor to the Sellers under the Purchased Assets. There are
no pending, or to the Knowledge of any Seller, threatened investigations or
inquiries regarding the Purchased Assets by any Governmental Authority.

                                       4
<PAGE>   5
     3.7 Purchased Contracts. Prior to the date hereof, Sellers have provided
Purchaser true and correct copies of all Purchased Contracts. Except as set
forth in or contemplated by the Purchased Contracts, there are not and shall not
be any Liabilities of Sellers (including, without limitation, any Liability
arising from (a) any failure to comply with any Material Law or Order applicable
to the Purchased Contracts, or (b) any representation, warranty or agreement
made by any employee, agent or other representative of Sellers to any customer
pursuant to a Purchased Contract as to the Year 2000 Compliance status or other
features of any product or service provided to any customer pursuant to any
Purchased Contract) which relate to the products and services provided by
Sellers to any customer pursuant to the Purchased Contracts. Except as set forth
on Schedule 3.7, no significant dispute or disagreement exists under any
Purchased Contract. Except as set forth on Schedule PC, all Purchased Contracts
are assignable to Purchaser as contemplated herein without any consent or notice
to the other parties to such Purchased Contracts or any other Person. Neither
Sellers nor, to the Knowledge of any Seller, any other party is in Default under
any of the Purchased Contracts and there is no basis, to the Knowledge of any
Seller, for any claim of Default under any such Purchased Contract. Each of the
Purchased Contracts is in full force and effect and constitutes a valid, legal
and binding agreement of the parties thereto, enforceable in accordance with its
terms, subject to the effect of any applicable bankruptcy, insolvency,
reorganization, moratorium or similar law affecting creditors' rights generally
and general principles of equity (regardless of whether considered in a
proceeding in equity or at law). No Seller has violated, infringed upon or
unlawfully or wrongfully used the Intellectual Property of any other Person in
connection with Sellers' provision of goods or services to any customer pursuant
to a Purchased Contract. The continuation, validity and effectiveness of each of
the Purchased Contracts will not be affected in any way by the consummation of
the transactions contemplated by this Agreement. Sellers have, and upon
consummation of the transactions contemplated by this Agreement, Purchaser will
have, all Computer Software necessary to fulfill Sellers' obligations under each
of the Purchased Contracts and all documentation relating to all such Computer
Software.

     3.8 Brokers and Finders. Except for T.V. Metz and Co., no finder or any
agent, broker or other Person acting pursuant to authority of Sellers is
entitled to any commission or finder's fee in connection with the transactions
contemplated by this Agreement.


                                   ARTICLE 4
                   REPRESENTATIONS AND WARRANTIES OF PURCHASER

     Purchaser hereby represents and warrants to Sellers that:

     4.1 Organization and Standing. Purchaser is a corporation duly organized,
validly existing, and in good standing under the laws of the State of Georgia
with the corporate power and authority to carry on its business and to own,
lease and operate its properties.

     4.2 Authority and Binding Effect. Purchaser has the corporate power and
authority necessary to enter into and perform its obligations under this
Agreement and the Other

                                       5
<PAGE>   6
Agreements and to consummate the transactions contemplated hereby and thereby.
The execution, delivery and performance of this Agreement and the Other
Agreements have been duly approved by all necessary action of the board of
directors of Purchaser. This Agreement has been, and the Other Agreements will
be, duly executed and delivered by properly authorized officers of Purchaser and
each constitutes, or will constitute when executed and delivered, the legal,
valid and binding obligation of Purchaser, enforceable against Purchaser in
accordance with its terms, subject to the effect of any applicable bankruptcy,
insolvency, reorganization, moratorium or similar law affecting creditors'
rights generally and general principles of equity (regardless of whether
considered in a proceeding in equity or at law).

     4.3 Validity of Contemplated Transactions, Restrictions.

         (a) The execution, delivery and performance of this Agreement and the
Other Agreements by Purchaser and the consummation of the transactions
contemplated hereby or thereby, do not and will not (i) violate any provision of
the Articles of Incorporation or By-laws of Purchaser, or any Law or any Order
relating to Purchaser, or (ii) result in the creation or imposition of any Lien
on Purchaser's assets.

         (b) No consent, authorization, order or approval of, or filing or
registration with, any Governmental Authority is required for or in connection
with the execution and delivery of this Agreement or any of the Other Agreements
by Purchaser or the consummation by Purchaser of the transactions contemplated
hereby and thereby.

     4.4 Brokers and Finders. No finder or any agent, broker or other Person
acting pursuant to authority of Purchaser is entitled to any commission or
finder's fee in connection with the transactions contemplated by this Agreement.


                                   ARTICLE 5
                     COVENANTS AND ADDITIONAL AGREEMENTS OF
                              SELLERS AND PURCHASER

         5.1 Confidentiality. Each party hereto agrees that, for a period of
five years from and after the date hereof, it will not, and will use reasonable
efforts to ensure that its representatives and Affiliates will not, use in the
conduct of its business (except as contemplated by this Agreement), or disclose
to any other Person, any confidential or non-public information relating to the
other party; provided, however, that the foregoing prohibitions shall not apply
to (i) disclosures that are required by Law, by a Governmental Authority or
pursuant to applicable stock exchange or automated quotation system rules or
regulations; (ii) information that is ascertainable or obtained from public or
published information; (iii) information received from a Third Party not known
to the disclosing party to be under an obligation to keep such information
confidential; (iv) information independently developed by the disclosing party;
or (v) information disclosed to or filed with any Person for the purpose of
obtaining consents to, or the financing of, the transactions contemplated by
this Agreement. Notwithstanding the foregoing,

                                       6
<PAGE>   7
the provisions of this Section shall not prohibit Purchaser from using or
disclosing such confidential or non-public information that relates to the
Purchased Assets after consummation of the transactions contemplated hereby at
the Closing.

         5.2 Publicity. Neither Purchaser nor Sellers shall make any public
disclosures about the existence or contents of this Agreement or the
negotiations relating to the transactions contemplated hereby or cause to be
publicized in any manner whatsoever by way of interviews, responses to questions
or inquiries, press releases or otherwise any aspect of the transactions
contemplated by this Agreement without prior notice to and approval of the
other, except as may otherwise be required by Law or stock exchange or automated
quotation system rules or regulations.

         5.3 Agreement Not to Solicit Customers. Each Seller acknowledges that
the consideration to be paid to Sellers pursuant to this Agreement reflects the
future value to Purchaser of the business relationships with customers party to
the Purchased Contracts. Each Seller further acknowledges that customers party
to the Purchased Contracts are located throughout the Territory and that the
restrictions contained in this Section are necessary and reasonable to give
Purchaser the full value of the Purchased Contracts which it is purchasing. Each
Seller therefore covenants and agrees with Purchaser that, during the period
commencing on the Closing Date and ending four years thereafter, no Seller nor
any of its Affiliates will, directly or indirectly, on behalf of itself or any
other Person, contact, divert, take away or solicit, for the purpose of
providing Dialer-Based Products thereto in the Territory, any Person which was a
customer receiving Dialer-Based Products from any Seller as of the Closing Date.
Each Seller recognizes that the breach of any of its obligations under this
Section may give rise to irreparable injury to Purchaser inadequately
compensable in damages and that, accordingly, Purchaser may seek injunctive
relief against the breach or threatened breach of this Section, in addition to
any available remedies at law.

         5.4 Sellers' Obligations During the Transition Period. During the
Transition Period, Sellers shall continue to provide all Maintenance and Support
Services to be provided under the Purchased Contracts and shall be entitled to
receive any Maintenance and Support Revenues due under the Purchased Contracts
for Maintenance and Support Services provided during the Transition Period.

         5.5 Post-Closing Assistance. For a period of 45 days after the Closing
Date, Sellers shall provide to Purchaser and its employees and agents reasonable
access to Sellers' employees and agents who are familiar with Sellers'
Dialer-Based products and the customers party to the Purchased Contracts
(including, without limitation, project managers, application developers,
installers and customer service personnel), for purposes of enabling Purchaser
to adequately service and support such customers. Such access shall be provided
during Sellers' normal business hours and without adversely affecting Sellers'
operations. Each Seller acknowledges that the employees and agents of Purchaser
who will be given access to Sellers' employees and agents for purposes of this
Section 5.5 will acquire information and knowledge that is valuable to the
Purchaser in providing Dialer-Based Products to its customers. Accordingly, each
Seller

                                       7
<PAGE>   8
covenants and agrees that it shall not, during the period commencing on the
Closing Date and ending on the first anniversary of the Closing Date, directly
or indirectly, solicit or recruit any employee or agent of Purchaser who has
contact with any employee or agent of Sellers for purposes of this Section 5.5;
provided, however, that general employment advertisements and recruiter calls
not specifically targeted to Purchaser shall not be considered solicitation for
employment so long as no follow-up is pursued when any Seller learns that any
prospect is such an employee or agent of Purchaser. Purchaser covenants and
agrees that it shall not, during the period commencing on the Closing Date and
ending on the first anniversary of the Closing Date, directly or indirectly,
solicit or recruit any employee or agent of Sellers whose primary
responsibilities are not related to Dialer-Based Products; provided, however,
that general employment advertisements and recruiter calls not specifically
targeted to any Seller shall not be considered solicitation for employment so
long as no follow-up is pursued when Purchaser learns that any prospect is such
an employee or agent of any Seller.

         5.6 Access; Dispute Resolution. Purchaser shall provide Sellers access
to Purchaser's books and records, during Purchaser's normal business hours and
upon reasonable notice to Purchaser, for purposes of Sellers verifying the
amounts due to Sellers pursuant to Section 1.3 and the amounts owed to Purchaser
pursuant to Section 2.2. If Sellers disagree with any amount paid to Sellers
pursuant to Section 1.3, or any amount Purchaser claims is owed to Purchaser
pursuant to Section 2.2, Sellers shall notify Purchaser of such disagreement
within 20 days after the receipt of such payment or notice of payment due, as
applicable, specifying in detail the reasons for such disagreement and providing
Sellers' calculation of the amount of such payment Sellers believe is due. If,
within 30 days after the receipt by Purchaser of Sellers' notice of
disagreement, Purchaser and Sellers are unable to agree upon the amount of such
payment, then Sellers and Purchaser shall jointly select an independent public
accounting firm, and such independent accounting firm shall determine the amount
of such payment due within 30 days of the submission of the issue to such
independent accounting firm. If it is necessary to engage such an independent
accounting firm, the cost thereof shall be borne equally by the parties. In the
event that Sellers and Purchaser are unable to agree, within ten days after such
30-day period, as to who shall serve as such independent accounting firm, then
either Purchaser or Sellers shall be authorized to ask the Atlanta office of the
American Arbitration Association to appoint an independent accounting firm so to
determine the amount of any such payment. Any determination made by any
independent accounting firm selected pursuant to this Section 5.6 shall be
final, conclusive and binding upon the parties hereto.

         5.7 Expenses. Each party hereto will pay its own expenses (including
attorney's fees), except as may be otherwise provided herein.

         5.8 Further Assurances. At any time and from time to time after the
Closing, (i) each Seller shall, at the request of Purchaser, take any and all
actions necessary to fulfill its obligations hereunder and to put Purchaser in
actual possession and operating control of the Purchased Assets, and (ii)
Sellers and Purchaser shall execute and deliver such further instruments of
conveyance, sale, transfer and assignment, and take such other actions as may be
necessary or appropriate to effectuate, record or perfect the transfer of the
Purchased Assets to

                                       8
<PAGE>   9
Purchaser, free and clear of all Liens, to confirm the title of the Purchased
Assets to Purchaser, to assist Purchaser in exercising rights relating thereto,
or otherwise to effectuate and consummate any of the transactions contemplated
hereby.


                                   ARTICLE 6
                CONDITIONS PRECEDENT TO OBLIGATIONS OF PURCHASER

         At the Closing (which shall take place simultaneously with the
execution and delivery of this Agreement), Sellers shall have satisfied each of
the following conditions:

         6.1 Bill of Sale; Assignments; Etc. Purchaser shall have received from
Sellers (i) an executed Bill of Sale and Assignment, and (ii) such other
assignments and instruments of conveyance as may be necessary or appropriate to
transfer the Purchased Assets to Purchaser.

         6.2 Regulatory Approvals. All necessary consents and approvals to the
transactions contemplated herein by all regulatory authorities having
jurisdiction over the proposed transactions shall have been received.

         6.3 Consents. There shall have been received all governmental and other
consents and approvals as may be necessary or appropriate to enable the parties
to consummate the transactions contemplated hereby.

         6.4 Other Documents. Sellers shall have executed such other documents
and instruments as Purchaser shall have reasonably requested in connection with
the consummation of the transactions contemplated hereby.


                                   ARTICLE 7
                       CONDITIONS PRECEDENT TO OBLIGATIONS
                                   OF SELLERS

         At the Closing (which shall take place simultaneously with the
execution and delivery of this Agreement), Purchaser shall have satisfied each
of the following conditions:

         7.1 Payment of the Purchase Price. The Closing Portion of the Purchase
Price shall have been paid to Sellers in the manner described in Article I
hereof.

         7.2 Assumption. Sellers shall have received from Purchaser an executed
Assumption of Certain Liabilities.

         7.3 Other Documents. Purchaser shall have executed such other documents
and instruments as Sellers shall have reasonably requested in connection with
the consummation of the transactions contemplated hereby.

                                       9
<PAGE>   10
                                   ARTICLE 8
                   SURVIVAL OF REPRESENTATIONS AND WARRANTIES
                               AND INDEMNIFICATION

         8.1 Survival of Representations and Warranties. All representations and
warranties made by the parties in this Agreement or the Other Agreements are
material, have been relied upon by the other parties hereto and shall survive
until the second anniversary of the Closing Date, and all covenants and
agreements contained herein shall survive without limitation as to time except
as may otherwise be specified herein.

         8.2 Obligation of Sellers to Indemnify. Sellers, jointly and severally,
agree to pay, indemnify, defend and hold Purchaser and its officers, directors,
employees, counsel, agents, Affiliates and assigns harmless from and against all
Losses which may be asserted against, imposed upon or incurred by any of them by
reason of, resulting from, or in connection with (a) any inaccuracy in any
representation or warranty made by any Seller pursuant to this Agreement or the
Other Agreements, (b) any breach of any covenant or agreement made or to be
performed by any Seller pursuant to this Agreement or the Other Agreements, (c)
any claim by any customer party to a Purchased Contract based on or arising out
of any failure by Sellers to perform Maintenance and Support Services under the
Purchased Contracts during the Transition Period, and (d) any Retained
Liability.

         8.3 Obligation of Purchaser to Indemnify. Purchaser agrees to pay,
indemnify, defend and hold Sellers and their officers, directors, employees,
counsel, agents, Affiliates and assigns harmless from and against all Losses
which may be asserted against, imposed upon or incurred by any of them by reason
of, resulting from or in connection with (a) any inaccuracy in any
representation or warranty made by Purchaser pursuant to this Agreement or the
Other Agreements, (b) any breach of any covenant or agreement made or to be
performed by Purchaser pursuant this Agreement or the Other Agreements, and (c)
any Assumed Liability.

         8.4 Notice of Loss or Asserted Liability. Promptly after (a) becoming
aware of circumstances that have resulted in a Loss for which any Person
entitled to indemnification pursuant to Section 8.2 or Section 8.3 intends to
seek indemnification under such Section (the "Indemnified Party") or (b) receipt
by the Indemnified Party of written or oral notice of any demand, claim or
circumstances which, with or without the lapse of time, the giving of notice or
both, would give rise to a claim or the commencement (or threatened
commencement) of any Litigation that may result in a Loss (an "Asserted
Liability"), the Indemnified Party shall give notice thereof (the "Claims
Notice") to any other party or parties obligated to provide indemnification
pursuant to Section 8.2 or Section 8.3 (the "Indemnifying Party"). The Claims
Notice shall describe the Loss or the Asserted Liability in reasonable detail,
and shall indicate the amount (estimated, if necessary) of the Loss that has
been or which may be suffered by the Indemnified Party. The Claims Notice may be
amended on one or more occasions with respect to the amount of the Asserted
Liability or the Loss at any time prior to final resolution of the obligation to
indemnify relating to the Asserted Liability or the Loss. If a Claims Notice is
not provided promptly as required by this Section 8.4, the Indemnified Party
nonetheless shall be

                                       10
<PAGE>   11
entitled to indemnification by the Indemnifying Party to the extent that the
Indemnifying Party is unable to establish that it has been prejudiced by such
late receipt of the Claims Notice; provided, however, that the Indemnified Party
shall not be entitled to indemnification unless the Claims Notice is delivered
to the Indemnifying Party prior to compromise or payment of any Asserted
Liability by the Indemnified Party.

         8.5 Opportunity to Contest. The Indemnifying Party may elect to
compromise or contest, at its own expense and with counsel of its choice
reasonably acceptable to the Indemnified Party, any Asserted Liability. If the
Indemnifying Party elects to compromise or contest such Asserted Liability, it
shall, within 30 days (or sooner, if the nature of the Asserted Liability so
requires), notify the Indemnified Party of its intent to do so by sending a
notice to the Indemnified Party (the "Contest Notice"), and the Indemnified
Party shall cooperate, at the expense of the Indemnifying Party, in the
compromise or contest of such Asserted Liability. If the Indemnifying Party
elects not to compromise or contest the Asserted Liability, fails to notify the
Indemnified Party of its election as herein provided or contests its obligation
to indemnify under this Agreement, the Indemnified Party (upon further notice to
the Indemnifying Party) shall have the right to pay, compromise or contest such
Asserted Liability on behalf of and for the account and risk of the Indemnifying
Party. Anything in this Section 8.5 to the contrary notwithstanding, the
Indemnifying Party shall not, without the Indemnified Party's written consent,
settle or compromise any Asserted Liability or consent to entry of any judgment
which does not include an unconditional term releasing the Indemnified Party
from all Liability in respect of such Asserted Liability. In any event, the
Indemnified Party and the Indemnifying Party may participate, at their own
expense, in the contest of such Asserted Liability. Sellers and Purchaser shall
cooperate fully with each other as to all Asserted Liabilities, shall make
available to each other as reasonably requested all information, records, and
documents relating to all Asserted Liabilities and shall preserve all such
information, records, and documents until the termination of any Asserted
Liability. Sellers and Purchaser also shall make available to each other, as
reasonably requested, their personnel, agents, and other representatives who are
responsible for preparing or maintaining information, records, or other
documents, or who may have particular knowledge with respect to any Asserted
Liability.

         8.6 Subrogation Rights. In the event that the Indemnifying Party shall
be obligated to indemnify the Indemnified Party pursuant to this Article 8, the
Indemnifying Party shall upon payment of such indemnity in full, be subrogated
to all rights of the Indemnified Party with respect to the Loss to which such
indemnification relates; provided, however, that the Indemnifying Party shall
only be subrogated to the extent of any amount paid by it pursuant to this
Article 8 in connection with such Loss.

         8.7 Indemnification Payments; Right of Offset. Subject to the terms
hereof and unless contested pursuant to Section 8.5, an Indemnifying Party shall
pay to the Indemnified Party the full amount of any and all Losses (other than
Losses resulting from an Asserted Liability) under this Article 8 within ten
days of receipt of the Claims Notice thereof and the full amount of any Loss
resulting from an Asserted Liability within ten days of the date such Litigation
is terminated or the date a final judgment or award is rendered and no appeal is
taken,

                                       11
<PAGE>   12
and thereafter the amount of such Loss shall bear interest at a rate equal to
the lesser of two percent (2%) per month or the maximum amount permitted by law.
In the event the Purchaser becomes entitled to any indemnification amount
pursuant to this Article 8, or has any claims against Sellers for breach of any
of the terms of this Agreement or any Other Agreement, then Purchaser, in
addition to any other rights it might have, shall be entitled to off-set the
amount of such claim for indemnification or breach from any further payments
owing by Purchaser to Sellers pursuant to this Agreement or any Other Agreement;
provided, however, that Purchaser shall provide Sellers with written notice of
its intent to off-set any such amount and Sellers shall have ten days in which
to cure the circumstances leading to Purchaser's claim of off-set to the
reasonable satisfaction of Purchaser prior to Purchaser's off-set of such
amount.

         8.8 Limitations on Recovery. Neither party shall make any claim against
the other for indemnification under this Agreement for a breach of a
representation or warranty contained in this Agreement unless and until the
aggregate amount of such claims exceeds $25,000. The aggregate liability of each
party hereto for breaches of representations and warranties made pursuant to
this Agreement and any claims for indemnification arising under such
representations and warranties shall be limited to the amount of the Purchase
Price; provided, however, that this limitation shall be in no way construed to
limit any remedy for fraud, willful misconduct, bad faith or any other
misrepresentation. Amounts paid as indemnification for matters described in the
proviso to the preceding sentence shall not be taken into account in determining
the limitation on the aggregate liability under this Section.


                                   ARTICLE 9
                                   DEFINITIONS

         The following terms (in their singular and plural forms as appropriate)
as used in this Agreement shall have the meanings set forth below unless the
context requires otherwise:

         "Affiliate" shall mean, with respect to any Person, (i) any Person who
directly or indirectly, through one or more intermediaries, controls, or is
controlled by, or is under common control with, such Person, (ii) who
beneficially owns or holds five percent or more of any class of voting stock of
such Person, and (iii) any Person who is a member of the board of directors of
such Person. The term "control" means the possession, directly or indirectly, of
the power to direct or cause the direction of the management or policies of a
Person, whether through the ownership of voting stock, by contract or otherwise.

         "Agreement" means this Asset Purchase Agreement, including the
Schedules delivered pursuant hereto or referred to herein.

         "Assumed Liabilities" means Liabilities incurred in the ordinary course
of business to be paid or performed from and after the Closing Date under or
pursuant to the Purchased Contracts validly assigned to Purchaser pursuant to
this Agreement.

                                       12
<PAGE>   13
         "Closing" means the consummation of the transactions contemplated by
this Agreement and shall be deemed to have occurred upon receipt of the Closing
Portion of the Purchase Price by Sellers and satisfaction or waiver of the
conditions precedent contained in Articles 6 and 7.

         "Closing Date" means the date hereof.

         "Computer Software" means all computer programs, materials, tapes,
source and object codes, and all prior and proposed versions, releases,
modifications, updates, upgrades and enhancements thereto, as well as all
documentation and listings related thereto.

         "Contract" means any written or oral contract, agreement,
understanding, lease, usufruct, license, commitment, arrangement, obligation,
undertaking of any kind or character or other document that is binding on any
Person or its assets.

         "Default" means (1) a breach of, default under, or misrepresentation in
or with respect to, any Purchased Contract, (2) the occurrence of an event that
with the passage of time or the giving of notice or both would constitute such a
breach, default or misrepresentation, or (3) the occurrence of an event that
with or without the passage of time or the giving of notice or both would give
rise to a right to terminate, change the terms of, or renegotiate, any Purchased
Contract or to accelerate, increase, or impose any Liability under any Purchased
Contract.

         "Dialer-Based Product" means a software product whose primary function
is to rapidly place outbound customer calls and connect live contacts with
available call center agents, while rapidly providing information screens
containing transactional information to that agent.

         "Dialer-Based Computer Software" means all Computer Software owned,
licensed, leased, internally developed or otherwise used in connection with
Sellers' provision of Dialer-Based Products, including, without limitation,
custom interfaces to Cable Data and CSG.

         "Governmental Authority" means any federal, state, county, local,
foreign or other governmental or public agency, instrumentality, commission,
authority, board or body.

         "Intellectual Property" means (i) patents and pending patent
applications together with any and all continuations, divisions, reissues,
extensions and renewals thereof (ii) trade secrets, know-how, inventions,
formulae and processes, whether trade secrets or not, (iii) trade names,
trademarks, service marks, logos, assumed names, brand names and all
registrations and applications therefor together with the goodwill of the
business symbolized thereby, (iv) copyrights and any registrations and
applications therefor, (v) technology rights and licenses, and (vi) Computer
Software and all other intellectual property owned by, registered in the name
of, or used in the business of a Person or in which a Person or its business has
any interest.

         "Knowledge", with respect to any Person, shall mean such information
either actually known by such Person or which such Person reasonably should have
known. Further, with

                                       13
<PAGE>   14
respect to any Person who is not an individual, "Knowledge" shall refer to such
information known or which reasonably should have been known by any officer or
director thereof.

         "Law" means any code, law, order, ordinance, regulation, rule, or
statute of any Governmental Authority.

         "Liability" means any direct or indirect, primary or secondary,
liability, indebtedness, obligation, penalty, expense (including, without
limitation, costs of investigation, collection and defense), claim, deficiency,
guaranty or endorsement of or by any Person (other than endorsements of notes,
bills and checks presented to banks for collection or deposit in the ordinary
course of business) of any type, whether accrued, absolute, contingent,
liquidated, unliquidated, matured, unmatured or otherwise. Without limiting the
generality of the foregoing, "Liability" shall mean and include any claim made
by a Person to whom any Seller may have, prior to Closing, sold or delivered
goods or rendered services whether or not such Person would have the legal right
validly to assert such claim against Purchaser.

         "License" means any license, franchise, notice, permit, easement,
right, certificate, authorization, approval or filing that is binding on any
Person or its assets.

         "Lien" means any mortgage, lien, security interest, pledge,
hypothecation, encumbrance, restriction, reservation, encroachment,
infringement, easement, conditional sale agreement, title retention or other
security arrangement, defect of title, adverse right or interest charge or claim
of any nature whatsoever of, on, or with respect to any property or property
interest.

         "Litigation" means any lawsuit, action, claim, arbitration or other
legal proceeding (including governmental investigations or criminal
prosecutions) and notices (oral or written) received, threatening or advising as
to any of the foregoing proceedings.

         "Loss" means any loss, Liability, obligation, claim, demand, lawsuit,
action, claim, payments, assessment, damage, including punitive, exemplary or
consequential damages (including, lost income and profits and interruptions of
business), liabilities, costs, expenses (including without limitation, (i)
interest, penalties, fines, and reasonable attorneys' fees and expenses, (ii)
attorneys' fees and expenses necessary to enforce rights to indemnification
hereunder, and (iii) consultant's fees and other costs of defense or
investigation), and interest on any amount payable to a Third Party as a result
of the foregoing, in each case whether accrued, absolute, contingent, known,
unknown, or otherwise as of the Closing Date or thereafter.

         "Maintenance and Support Revenues" means monies actually collected for
maintenance and support services provided under the Purchased Contracts or any
renewals thereof.

         "Maintenance and Support Services" means maintenance and support
services provided under the Purchased Contracts or any renewals thereof.

                                       14
<PAGE>   15
         "Marketing Database" means Sellers' database (in whatever form, version
or media) of prospects and leads for the sale of Dialer-Based Products,
including all documentation with respect thereto.

         "Material" or "Materially" shall be determined in light of the facts
and circumstances of the matter in question; provided, however, that any
specific monetary amount cited in this Agreement shall be deemed to determine
materiality in that instance.

         "Material Adverse Change" or "Material Adverse Effect" means, with
respect to any Person, any Material adverse change in or effect upon (i) the
business, operations, assets, Liabilities, condition (financial or otherwise),
or results of operations of such Person (ii) the ability of such Person to
consummate the transactions contemplated by this Agreement or any of the Other
Agreements to which it is or will be a party, or (iii) the ability of such
Person to perform its obligations under this Agreement or any of the Other
Agreements to which it is or will be a party.

         "New Sales Revenues" means monies actually collected for sales of
Purchaser's products to any customer party to a Purchased Contract.

         "Order" means any decree, injunction, judgment, order, ruling, writ,
quasi judicial decision or award or administrative decision or award of any
federal, state, local, foreign or other court, arbitrator, mediator, tribunal,
administrative agency or Governmental Authority to which any Person is a party
or that is or may be binding on any Person or its securities, assets or
business.

         "Other Agreements" means the agreements, documents, assignments and
instruments to be executed and delivered by Sellers or Purchaser pursuant to
this Agreement.

         "Person" means a natural person or any legal, commercial or
governmental entity, such as, but not limited to, a corporation, general
partnership, joint venture, limited partnership, limited liability company,
trust, business association or any person acting in a representative capacity.

         "Purchased Assets" means (a) the Purchased Contracts,(b) the Marketing
Database and (c) the Dialer-Based Computer Software.

         "Purchase Price" means the total consideration to be paid to Sellers by
Purchaser for the purchase of the Purchased Contracts pursuant to this Agreement
and which shall be calculated in accordance with Section 1.2 and paid in
accordance with Section 1.3 of this Agreement.

         "Purchased Contracts" means all Contracts between any Seller and the
customers listed on Schedule PC attached hereto, pursuant to which any Seller
provides such customers with Dialer-Based Products (including all related
arrangements for the taking and holding of customer deposits after the Closing
Date and all guarantees from third parties to satisfy obligations of the

                                       15
<PAGE>   16
customer to such Seller arising in connection with such Seller's provision of
Dialer-Based Products to such customer).

         "Retained Liabilities" means any Liability of any Seller which is not
an Assumed Liability. Without limiting the generality of the foregoing,
"Retained Liabilities" shall mean and include: (i) any Liability for any Taxes
of any Seller; (ii) any Liability under any Purchased Contract not validly
assigned to Purchaser; (iii) any Liability incurred by any Seller as a result of
any Default by any Seller under this Agreement or any of the Other Agreements;
and (iv) any claim by any broker, finder or other Person employed or allegedly
employed by any Seller in connection with the transactions contemplated by this
Agreement (including, without limitation, T.V. Metz and Co.).

         "Sales Order Backlog Revenues" means monies actually collected under
sales Contracts included within the Purchased Contracts.

         "Seller" or "Sellers" means Syntellect Inc., a Delaware corporation,
Telecorp Systems, Inc., a Georgia corporation, and Syntellect Europe Ltd., a
corporation formed under the laws of the United Kingdom.

         "Tax" or "Taxes" means any federal, state, county, local, foreign and
other taxes, assessments, charges, fees, and impositions, including interest and
penalties thereon or with respect thereto, whether disputed or not.

         "Territory" means the entire United States.

         "Third Party" or "Third Parties" means any Person that is not Purchaser
or a Seller, or an Affiliate of Purchaser or any Seller.

         "Transition Date" means October 1, 1999.

         "Transition Period" means the period from the Closing Date through and
including September 30, 1999.

         "Year 2000 Compliant" means that, with regard to each product or
service provided to any customer party pursuant to any Purchased Contract,
provided the product or service is used in accordance with its specifications
and operating instructions and has not been modified by any party except
Sellers: (i) the functionality of each product or service will not be materially
adversely affected as a result of the advent of the year 2000, including leap
year calculations; and (ii) each product or service will accurately calculate,
compare, sequence, accept, store, retrieve, output, and otherwise process dates
that are before, on, after, and spanning the year 2000, including leap years.

                                       16
<PAGE>   17
                                   ARTICLE 10
                                  MISCELLANEOUS

10.1     Notices.

         (a) All notices, requests, demands and other communications hereunder
shall be (i) delivered by hand, (ii) mailed by registered or certified mail,
return receipt requested, first class postage prepaid and properly addressed,
(iii) sent by overnight courier service, or (iv) sent by facsimile and, in each
case, addressed as follows:

                  If to Sellers:               Syntellect Inc.
                                               20401 N. 29th Avenue
                                               Suite 100
                                               Phoenix, Arizona 85027
                                               Attention: Peter Pamplin
                                               Fax: 602-789-2911

                  with copies to:              Alan J. Prince, Esq.
                                               King & Spalding
                                               191 Peachtree Street
                                               Atlanta, Georgia 30303
                                               Fax: 404-572-5100

                  If to Purchaser:             Noble Systems Corporation
                                               Suite 550
                                               4151 Ashford Dunwoody Road
                                               Atlanta, Georgia 30319-1462
                                               Attention: President
                                               Fax: 404-851-1421

                  with copies to:              Charles D. Ganz, Esq.
                                               Sutherland, Asbill & Brennan LLP
                                               999 Peachtree Street, N.E.
                                               Suite 2300
                                               Atlanta, Georgia  30309
                                               Fax:  (404) 853-8806

                  (b) All notices, requests, instructions or documents given to
any party in accordance with this Section 10.1 shall be deemed to have been
given (i) on the date of receipt, if delivered by hand, if sent by overnight
courier service, or if sent by facsimile, or (ii) on the date that is three
business days after mailing, if mailed in the manner described and addressed as
set forth above.

                                       17
<PAGE>   18
         (c) Any party hereto may change its address specified for notices
herein by designating a new address by notice given in accordance with this
Section 10.1.

         10.2 Entire Agreement. This Agreement, the Schedules and the Other
Agreements constitute the entire agreement between the parties relating to the
subject matter hereof and thereof and supersede all prior oral and written, and
all contemporaneous oral negotiations, discussions, writings and agreements
relating to the subject matter of this Agreement.

         10.3 Amendments and Waivers. This Agreement may not be amended except
in writing signed by the party against whom the change is being asserted. The
failure or delay of any party at any time or times to require performance of any
provision of this Agreement shall in no manner affect its right to enforce that
provision. No single or partial waiver by any party of any condition of this
Agreement, or the breach of any term, agreement or covenant or the inaccuracy of
any representation or warranty of this Agreement, whether by conduct or
otherwise, in any one or more instances shall be construed or deemed to be a
further or continuing waiver of any such condition, breach or inaccuracy or a
waiver of any other condition, breach or inaccuracy.

         10.4 Successors and Assigns. This Agreement shall be binding upon and
shall inure to the benefit of and be enforceable by the parties hereto, and
their respective successors and assigns, but no assignment shall relieve any
party of the obligations hereunder. This Agreement cannot be assigned by any
party without the prior written consent of the other party hereto, except by
operation of law.

         10.5 Captions; References. The captions and other headings contained in
this Agreement as to the contents of particular articles, sections, paragraphs
or other subdivisions contained herein are inserted for convenience of reference
only and are in no way to be construed as part of this Agreement or as
limitations on the scope of the particular articles, sections, paragraphs or
other subdivisions to which they refer and shall not affect the interpretation
or meaning of this Agreement. All references in this Agreement to "Section" or
"Article" shall be deemed to be references to a Section or Article of this
Agreement.

         10.6 Governing Law. This Agreement has been negotiated and executed in
the State of Georgia, will be substantially performed in the State of Georgia,
and shall be controlled, construed and enforced in accordance with the
substantive Laws of the State of Georgia, without respect to the Laws related to
choice or conflicts of Laws.

         10.7 Pronouns. All pronouns used herein shall be deemed to refer to the
masculine, feminine or neuter gender as the context requires.

         10.8 Severability. Should any one or more of the provisions of this
Agreement (including, without limitation, the provisions of Section 5.3) be
determined to be invalid, illegal or unenforceable in any respect, the validity
and enforceability of the remaining provisions hereof shall not in any way be
affected or impaired thereby. To the extent such determination is

                                       18
<PAGE>   19
reasonably likely to give rise to a Material Adverse Effect, the parties shall
endeavor in good faith to replace the invalid, illegal or unenforceable
provisions with valid provisions the economic effect of which comes as close as
practicable to that of the invalid, illegal or unenforceable provisions.

         10.9 Remedies. Absent fraud, willful misconduct, bad faith or any other
misrepresentation, the indemnification provisions contained herein shall be the
exclusive remedy for any breach or violation of the agreements, covenants,
obligations, representations or warranties set forth in this Agreement;
provided, however, that such indemnification provisions shall not prevent any
party from seeking equitable remedies (including specific performance and
injunctive relief) in connection with any such breach or violation.

         10.10 Counterparts. This Agreement may be executed in any number of
counterparts, each of which shall be an original, but all of such counterparts
shall together constitute one and the same instrument.

         10.11 Interpretations. Neither this Agreement nor any uncertainty or
ambiguity herein shall be construed or resolved against Purchaser or Sellers,
whether under any rule of construction or otherwise. No party to this Agreement
shall be considered the draftsman. On the contrary, this Agreement has been
reviewed, negotiated and accepted by all parties and their attorneys and shall
be construed and interpreted according to the ordinary meaning of the words used
so as fairly to accomplish the purposes and intentions of all parties hereto.

         10.12 No Intention to Benefit Third Parties. Except as set forth in
Article 8, this Agreement is not intended to, and shall not, (i) benefit any
Person other than the parties who are signatories hereto or (ii) create any
third party beneficiary right in any Person.


                                       19
<PAGE>   20
         IN WITNESS WHEREOF, the parties have caused their duly authorized
representatives to execute this Agreement as of the date first above written.

                                   SYNTELLECT:

                                   SYNTELLECT INC.



                                   By:
                                     -----------------------------
                                   Name:
                                     -----------------------------
                                   Title:
                                     -----------------------------

                                   TELECORP:

                                   TELECORP SYSTEMS, INC.


                                   By:
                                     -----------------------------
                                   Name:
                                     -----------------------------
                                   Title:
                                       ---------------------------


                                   PURCHASER:

                                   NOBLE SYSTEMS CORPORATION


                                   By:
                                     -----------------------------
                                            James K. Noble, Jr.
                                            President
<PAGE>   21
                    [SIGNATURES CONTINUED FROM PREVIOUS PAGE]


                           SYNTELLECT EUROPE:

                           SYNTELLECT EUROPE LTD.


                By:_____________________________________
                Name:___________________________________
                Title:____________________________________
<PAGE>   22
                                LIST OF SCHEDULES
                                -----------------

SCHEDULE                         TITLE
- --------                         -----

1.3                              Customer Deposits and Prepayments

3.7                              Disputes and Disagreements

PC                               Purchased Contracts and Purchased
                                 Contracts Not Assignable Without
                                 Consent





<TABLE> <S> <C>

<ARTICLE> 5
<LEGEND>
THIS SCHEDULE CONTAINS SUMMARY FINANCIAL INFORMATION EXTRACTED FROM THE
CONSOLIDATED BALANCE SHEET OF SYNTELLECT, INC. AND SUBSIDIARIES AS OF SEPTEMBER
30, 1999, AND THE CONSOLIDATED STATEMENT OF OPERATIONS OF SYNTELLECT,INC. AND
SUBSIDIARIES FOR THE NINE MONTHS ENDED SEPTEMBER 30, 1999 AND IS QUALIFIED IN
ITS ENTIRETY BY REFERENCE TO SUCH FINANCIAL STATEMENTS.
</LEGEND>
<MULTIPLIER> 1000
<CURRENCY> U.S.DOLLARS

<S>                             <C>
<PERIOD-TYPE>                   9-MOS
<FISCAL-YEAR-END>                          DEC-31-1999
<PERIOD-START>                             JAN-01-1999
<PERIOD-END>                               SEP-30-1999
<EXCHANGE-RATE>                                      1
<CASH>                                            3429
<SECURITIES>                                      3690
<RECEIVABLES>                                    14077
<ALLOWANCES>                                      1026
<INVENTORY>                                       2259
<CURRENT-ASSETS>                                 23059
<PP&E>                                           15703
<DEPRECIATION>                                   10815
<TOTAL-ASSETS>                                   28113
<CURRENT-LIABILITIES>                            13444
<BONDS>                                              0
                                0
                                          0
<COMMON>                                           138
<OTHER-SE>                                       14288
<TOTAL-LIABILITY-AND-EQUITY>                     28113
<SALES>                                          18466
<TOTAL-REVENUES>                                 36318
<CGS>                                            10853
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