DAVOX CORP
8-K/A, 1998-05-11
TELEPHONE & TELEGRAPH APPARATUS
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<PAGE>
 
                      SECURITIES AND EXCHANGE COMMISSION

                            WASHINGTON, D.C. 20549

                                  FORM 8-K/A

                                AMENDMENT NO. 1

                                CURRENT REPORT

                    PURSUANT TO SECTION 13 OR 15(D) OF THE
                        SECURITIES EXCHANGE ACT OF 1934

         Date of Report (Date of earliest event reported) May 6, 1998


                               DAVOX CORPORATION
            (Exact name of registrant as specified in its charter)


                                   DELAWARE
                ----------------------------------------------
                (State or other jurisdiction of incorporation)

        0-15578                                              02-0364368
- ---------------------------                  -----------------------------------
 (Commission File Number)                     (IRS Employer Identification No.)


            6 TECHNOLOGY PARK DRIVE, WESTFORD, MASSACHUSETTS  01886
          ----------------------------------------------------------
                   (Address of principal executive offices)

              Registrant's telephone number, including area code:

                                (978) 952-0200
                                --------------
<PAGE>
 

    As the result of a transmission error, certain pages of the undersigned 
registrant's Current Report on Form 8-K dated May 6, 1998, filed May 8, 1998 
(the "Form 8-K"), were omitted. Therefore, the undersigned registrant hereby 
amends and restates the Form 8-K so that as so amended and restated the Form 8-K
shall read in its entirety as follows:
<PAGE>
 
ITEM 2.  ACQUISITION OR DISPOSITION OF ASSETS.

On May 6, 1998, Duke Acquisition Corporation ("DAC"), a wholly-owned subsidiary
of Davox Corporation (the "Company"), merged (the "Merger") with and into
AnswerSoft, Inc. ("AnswerSoft").  As a result of the Merger, AnswerSoft has
become a wholly-owned subsidiary of the Company and the former securityholders
of AnswerSoft will receive 2,384,271 shares of the Company's common stock, $.10
par value (the "Common Stock"). The terms of this transaction and the
consideration received by AnswerSoft stockholders were the result of arm's-
length negotiations between representatives of AnwerSoft and the Company. The
terms of the Merger and the exchange of AnswerSoft securities for the Common
Stock are more fully described in the Amended and Restated Agreement and Plan of
Merger (the "Merger Agreement") dated as of April 6, 1998 among the Company,
AnswerSoft and DAC. This transaction will be accounted for as a pooling of
interests.

A copy of the Merger Agreement is filed as Exhibit 2.1 to this report and is
incorporated herein by reference.

The information contained in the press release of Davox dated May 7, 1998
attached as Exhibit 99.2 is hereby incorporated herein by reference.

ITEM 7.  FINANCIAL STATEMENTS, PRO FORMA FINANCIAL INFORMATION AND EXHIBITS.

(a)  FINANCIAL STATEMENTS OF THE BUSINESS ACQUIRED:

     The financial statements required by this item were previously filed:

     (i)  in the Registrant's Form S-4 Registration Statement (No. 333-49479)
          filed April 6, 1998 (Pages F-18 through F-29); and

     (ii) as Exhibit 99.2 to the Company's Current Report on Form 8-K dated
          March 17, 1998.




(b)  Pro Forma Financial Information.  The following unaudited pro forma
     -------------------------------                                    
     combined financial statements appear as Exhibit 99.1 to this Current Report
     on Form 8-K and are incorporated herein by this reference:

     (i)  Unaudited Pro Forma combined Financial Statements as of December 31, 
          1994, 1995, 1996 and 1997 and for each of the years then ended.

     (ii) Unaudited Pro Forma combined Financial Statements for each of the nine
          fiscal quarters in the period from January 1, 1996 to March 31, 1998.


(c)  Exhibits.
     ---------

     Exhibit No.    Description
     -----------    -----------
         2.1        Amended and Restated Agreement and Plan of Merger dated as
                    of April 6, 1998 among Davox Corporation, Duke Acquisition
                    Corporation and Answersoft, Inc. (incorporated by reference
                    to Exhibit 2.1 to the Company's Registration Statement on
                    Form S-4 (No. 333-49479))
        99.1        Unaudited Pro Forma combined financial statements
        99.2        Press Release of Davox Corporation announcing the
                    consummation of the Merger

                                      -2-
<PAGE>
 
                                  SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, the
Registrant has duly caused this report to be signed on its behalf by the
undersigned hereunto duly authorized.


                                       DAVOX CORPORATION


                                       By: /s/ John J. Connolly
                                          --------------------------------------
                                          John J. Connolly
                                          Vice President, Finance,
                                          Chief Financial Officer and Treasurer
                                          (Principal Financial and Accounting
                                          Officer)

Dated:  May 8, 1998

                                      -3-
<PAGE>
 
                                 EXHIBIT INDEX
                                 -------------


     Exhibit No.    Description
     -----------    -----------
         2.1        Amended and Restated Agreement and Plan of Merger dated as
                    of April 6, 1998 among Davox Corporation, Duke Acquisition
                    Corporation and Answersoft, Inc. (incorporated by reference
                    to Exhibit 2.1 to the Company's Registration Statement on
                    Form S-4 (No. 333-49479))
        99.1        Unaudited Pro Forma combined financial statements
        99.2        Press Release of Davox Corporation announcing the
                    consummation of the Merger


                                      -4-




<PAGE>
 

                                                                    Exhibit 99.1
                    UNAUDITED PRO FORMA COMBINED CONDENSED
                             FINANCIAL INFORMATION
 
FINANCIAL STATEMENTS
 
  The following unaudited pro forma combined condensed financial statements
have been prepared to give effect to the merger, using the pooling of
interests method of accounting.

  The unaudited pro forma combined condensed financial statements reflect
certain assumptions deemed probable by Davox regarding the Merger (e.g., that
share information used in the unaudited pro forma information approximates
actual share information at the effective date). No adjustments to the
unaudited pro forma combined condensed financial information have been made to
account for different possible results in connection with the foregoing, as
Davox believes that the impact on such information of the varying outcomes,
individually or in the aggregate would not be materially different.

  The unaudited pro forma combined condensed balance sheets give effect to the
merger as if it had occurred on each balance sheet date and combines the audited
consolidated balance sheet of Davox and the audited balance sheet of AnswerSoft
as of each balance sheet date.

  The unaudited pro forma combined condensed statements of operations combine
the historical consolidated statements of operations of Davox and AnswerSoft for
the years ended December 31, 1994, 1995, 1996, 1997 and for each of the nine
fiscal quarters in the period From January 1, 1996 to March 31, 1998, in each
case as if the Merger had occurred at the beginning of the period presented.

  Davox and AnswerSoft estimate that they will incur direct transaction costs
of approximately $1.5 million associated with the Merger, which will be
charged to operations upon consummation of the Merger. In addition, it is
expected that following the Merger, the combined company will incur an
additional significant charge to operations, which is not currently reasonably
estimable, to reflect costs associated with integrating the two companies.
There can be no assurance that the combined company will not incur additional
charges to reflect costs associated with the Merger or that management will be
successful in its efforts to integrate the operations of the two companies.
 
  Such unaudited pro forma combined condensed financial information is
presented for illustrative purposes only and is not necessarily indicative of
the financial position or results of operations that would have actually been
reported had the Merger occurred at the beginning of the periods presented,
nor is it necessarily indicative of future financial position or results of
operations. These unaudited pro forma combined condensed financial statements
are based upon the respective historical consolidated financial statements of
Davox and AnswerSoft and should be read in conjunction with the respective
historical consolidated financial statements and notes thereto of Davox and
AnswerSoft, and do not incorporate, nor do they assume, any benefits from cost
savings or synergies of operations of the combined company.

<PAGE>
 
<TABLE> 
<CAPTION> 
                       UNAUDITED PRO FORMA COMBINED CONDENSED BALANCE SHEET
                                        December 31, 1994

                                        (In thousands)


                                                                               Pro Forma     Pro Forma
                       ASSETS                          Davox      AnswerSoft   Adjustments     Combined
                                                    ------------  -----------  -----------   -------------
<S>                                                 <C>           <C>          <C>           <C>
Current assets:
   Cash and cash equivalents                        $      5,278      $ 5,290     $      -       $ 10,568
   Accounts receivable, net                                4,700            7            -          4,707
   Prepaid expenses and other current assets                 976           12            -            988
     Total current assets                           ------------  -----------  -----------   ------------
                                                          10,954        5,309            -         16,263
                                                    ------------  -----------  -----------   ------------

Property and equipment, net                                2,537          186            -          2,723
                                                    ------------  -----------  -----------   ------------

Other assets, net                                          1,286            4            -          1,290
                                                    ------------  -----------  -----------   ------------
     Total assets                                   $     14,777      $ 5,499     $      -       $ 20,276
                                                    ============  ===========  ===========   ============


        LIABILITIES AND STOCKHOLDERS' EQUITY (DEFICIT)
Current liabilities:
   Accounts payable                                 $      2,531      $   225     $      -       $  2,756
   Accrued expenses                                        3,820           59            -          3,879
   Customer deposits                                         830            -            -            830
   Deferred revenue                                        1,858            -            -          1,858
   Current portion of long-term obligations                  108           19            -            127
                                                    ------------  -----------  -----------   ------------
     Total current liabilities                             9,147          303            -          9,450
                                                    ------------  -----------  -----------   ------------

Long-term obligations, less current portion                  138           17            -            155
                                                    ------------  -----------  -----------   ------------

Preferred stock, $0.01 par value                               -        8,480       (8,480)             -
Stockholders' equity (deficit):
Common stock, $0.10 par value                                658            4          139            801
Additional paid-in capital                                41,922            -        8,341         50,263
Accumulated deficit                                      (37,064)      (3,305)           -        (40,369)
                                                    ------------  -----------  -----------   ------------        
                                                           5,516       (3,301)       8,480         10,695
 Less - treasury stock, at cost                              (24)           -            -            (24)
                                                    ------------  -----------  -----------   ------------ 
     Total stockholders' equity (deficit)                  5,492       (3,301)       8,480         10,671
                                                    ------------  -----------  -----------   ------------

                                                    $     14,777      $ 5,499     $      -       $ 20,276
                                                    ============  ===========  ===========   ============
</TABLE> 

  See accompanying notes to unaudited pro forma combined condensed financial 
                                  statements.

<PAGE>
 
<TABLE> 
<CAPTION> 
                             UNAUDITED PRO FORMA COMBINED CONDENSED STATEMENTS OF OPERATIONS
                                          FOR THE YEAR ENDED DECEMBER 31, 1994

                                  (In thousands, except share and per share amounts)

                                                                                       Pro Forma      Pro Forma
                                                          Davox         AnswerSoft     Adjustments     Combined
                                                      -------------   -------------    -----------    ---------  
<S>                                                   <C>             <C>              <C>            <C>  
Revenue                                                     $30,047             $36             $-      $30,083
                                                                                                    
Cost of revenue                                              16,234               -              -       16,234
                                                       ------------    ------------    -----------   ---------- 
     Gross profit                                            13,813              36              -       13,849
                                                       ------------    ------------    -----------   ---------- 
                                                                                                    
Research, development and engineering expenses                3,540           1,320              -        4,860
Selling, general and administrative expenses                 12,681             996              -       13,677
Restructuring costs                                           3,379               -              -        3,379
Purchased technology                                              -           1,032              -        1,032
                                                       ------------    ------------    -----------   ---------- 
   Total operating expenses                                  19,600           3,348              -       22,948
                                                       ------------    ------------    -----------   ---------- 
                                                                                                    
Loss from operations                                         (5,787)         (3,312)             -       (9,099)
                                                                                                    
Interest income, net                                             37               7              -           44
                                                       ------------    ------------    -----------    ---------  
   Net loss                                                 ($5,750)        ($3,305)            $-      ($9,055)
                                                       ============    ============    ===========    =========  

Loss per share:
     Basic                                                                                              $ (1.01)

Weighted average shares outstanding:
     Basic                                                                                            8,951,362
</TABLE> 

  See accompanying notes to unaudited pro forma combined condensed financial
                                   statements.

<PAGE>
 
<TABLE> 
<CAPTION> 
                               UNAUDITED PRO FORMA COMBINED CONDENSED BALANCE SHEET
                                                 DECEMBER 31, 1995
                                                 (In thousands)

                                                                              Pro Forma     Pro Forma
                     ASSETS                         Davox      AnswerSoft    Adjustments     Combined
                                                 -----------  ------------  -------------  ------------  
<S>                                              <C>          <C>           <C>            <C>   
Current assets:                                                                          
  Cash and cash equivalents                       $  12,936      $  2,648      $       -      $ 15,584
  Accounts receivable, net                            4,460           301              -         4,761
  Prepaid expenses and other current assets           1,061            33              -         1,094
                                                 -----------  ------------  -------------  ------------  
        Total current assets                         18,457         2,982              -        21,439
                                                 -----------  ------------  -------------  ------------   
                                                                                         
Property and equipment, net                           1,865           302              -         2,167
                                                 -----------  ------------  -------------  ------------  
                                                                                         
Other assets, net                                       502             7              -           509
                                                 -----------  ------------  -------------  ------------  
        Total assets                              $  20,824      $  3,291      $       -      $ 24,115
                                                 ===========  ============  =============  ============  
                                                                                         
          LIABILITIES AND STOCKHOLDERS' EQUITY (DEFICIT)
Current liabilities:                                                                   
  Accounts payable                                $   2,927      $     69      $       -     $   2,996
  Accrued expenses                                    3,925           180              -         4,105
  Customer deposits                                   1,293             -              -         1,293
  Deferred revenue                                    1,629            15              -         1,644
  Current portion of long-term obligations               93             9              -           102
                                                 -----------  ------------  -------------  ------------  
        Total current liabilities                     9,867           273              -        10,140
                                                 -----------  ------------  -------------  ------------  
                                                                                         
Long-term obligations, less current portion              45             5              -            50
                                                 -----------  ------------  -------------  ------------  
                                                                                         
Preferred stock, $0.01 par value                          -         8,480         (8,480)            -
Stockholders' equity (deficit):
Common stock, $0.10 par value                           685             6            139           830
Additional paid-in capital                           42,509             2          8,341        50,852
Accumulated deficit                                 (32,258)       (5,475)             -       (37,733)
                                                 -----------  ------------  -------------  ------------  
                                                     10,936        (5,467)         8,480        13,949
   Less - treasury stock, at cost                       (24)            -              -           (24)
                                                 -----------  ------------  -------------  ------------  
        Total stockholders' equity (deficit)         10,912        (5,467)         8,480        13,925
                                                 -----------  ------------  -------------  ------------  
                                                                                         
                                                  $  20,824      $  3,291      $       -     $  24,115
                                                 ===========  ============  =============  ============  
</TABLE> 

  See accompanying notes to unaudited pro forma combined condensed financial 
                                 statements. 






<PAGE>
 
<TABLE> 
<CAPTION> 
                                UNAUDITED PRO FORMA COMBINED CONDENSED STATEMENTS OF OPERATIONS
                                             FOR THE YEAR ENDED DECEMBER 31, 1995

                                      (In thousands, except share and per share amounts)

                                                                                              Pro Forma      Pro Forma
                                                                      Davox     AnswerSoft   Adjustments      Combined
                                                                   ----------  ------------  -------------  ------------
<S>                                                                <C>         <C>           <C>             <C> 
Revenue                                                              $37,556      $1,041        $   -          $38,597

Cost of revenue                                                       16,452         712            -           17,164
                                                                   ---------     -------     --------        ---------
     Gross profit                                                     21,104         329            -           21,433
                                                                   ---------     -------     --------        ---------

Research, development and engineering expenses                         4,020         881            -            4,901
Selling, general and administrative expenses                          12,166       1,801            -           13,967
                                                                   ---------     -------     --------        ---------
   Total operating expenses                                           16,186       2,682            -           18,868
                                                                   ---------     -------     --------        ---------

Income (loss) from operations                                          4,918      (2,353)           -            2,565

Interest income, net                                                     422         207            -              629
                                                                   ---------     -------     --------        ---------

Income (loss) before provision (benefit) for income taxes              5,340      (2,146)           -            3,194

Provision (benefit) for income taxes                                     534          25         (215)(i)          344
                                                                    --------     --------    --------        ---------
   Net income (loss)                                                  $4,806     ($2,171)       $ 215           $2,850
                                                                    ========     ========    ========        =========

Earnings per share:
     Basic                                                                                                        $.25
     Diluted                                                                                                      $.22
Weighted average shares outstanding:
     Basic                                                                                                  11,280,129
     Diluted                                                                                                12,845,770
</TABLE> 

(i)  Reflects income tax benefit associated with AnswerSoft's loss at Davox's
     effective tax rate of 10%.


  See accompanying notes to unaudited pro forma combined condensed financial 
                                  statements.











<PAGE>
 
<TABLE> 
<CAPTION> 
                         UNAUDITED PRO FORMA COMBINED CONDENSED BALANCE SHEET
                                          MARCH 31, 1996
                                          (In thousands)

                                                                           Pro Forma    Pro Forma
                      ASSETS                        Davox     AnswerSoft  Adjustments   Combined
                                                  ----------  ----------  -----------  -----------  
<S>                                               <C>         <C>         <C>          <C> 
Current assets:
   Cash and cash equivalents                        $ 16,792     $ 2,314      $     -     $ 19,106
   Accounts receivable, net                            6,144         490            -        6,634
   Prepaid expenses and other current assets           1,219          34            -        1,253
                                                  ----------  ----------  -----------  -----------  
      Total current assets                            24,155       2,838            -       26,993
                                                  ----------  ----------  -----------  -----------  

Property and equipment, net                            2,171         159            -        2,330
                                                  ----------  ----------  -----------  ----------- 

Other assets, net                                        326          12            -          338
                                                  ----------  ----------  -----------  ----------- 
      Total assets                                  $ 26,652     $ 3,009      $     -     $ 29,661
                                                  ==========  ==========  ===========  ===========  

        LIABILITIES AND STOCKHOLDERS' EQUITY (DEFICIT)
Current liabilities:
   Accounts payable                                $   3,972     $   110      $     -    $   4,082
   Accrued expenses                                    3,425         192            -        3,617
   Customer deposits                                   2,524           -            -        2,524
   Deferred revenue                                    3,686          44            -        3,730
   Current portion of long-term obligations               82          21            -          103
                                                  ----------  ----------  -----------  -----------  
      Total current liabilities                       13,689         367            -       14,056 
                                                  ----------  ----------  -----------  ----------- 

Long-term obligations, less current portion               30           -            -           30
                                                  ----------  ----------  -----------  ----------- 

Preferred stock, $0.01 par value                           -       8,480       (8,480)           - 
Stockholders' equity (deficit):                                                                              
Common stock, $0.10 par value                            693           6          139          838 
Additional paid-in capital                            42,763           2        8,341       51,106 
Accumulated deficit                                  (30,499)     (5,846)           -      (36,345) 
                                                  ----------  ----------  -----------  -----------  
                                                      12,957      (5,838)       8,480       15,599 
   Less - treasury stock, at cost                        (24)          -            -          (24) 
                                                  ----------  ----------  -----------  -----------  
        Total stockholders' equity (deficit)          12,933      (5,838)       8,480       15,575 
                                                  ----------  ----------  -----------  ----------- 

                                                     $26,652      $3,009      $     -     $ 29,661
                                                  ==========  ==========  ===========  ===========  
</TABLE> 

  See accompanying notes to unaudited pro forma combined condensed financial 
                                  statements.
<PAGE>
 
<TABLE> 
<CAPTION> 
                                UNAUDITED PRO FORMA COMBINED CONDENSED STATEMENTS OF OPERATIONS
                                             FOR THE QUARTER ENDED MARCH 31, 1996

                                      (In thousands, except share and per share amounts)

                                                                                              Pro Forma      Pro Forma
                                                                      Davox     AnswerSoft   Adjustments      Combined
                                                                   ----------  ------------  -------------  ------------
<S>                                                                <C>         <C>           <C>             <C> 
Revenue                                                              $11,410        $487        $   -          $11,897

Cost of revenue                                                        4,679         136            -            4,815
                                                                   ---------     -------     --------        ---------
     Gross profit                                                      6,731         351            -            7,082
                                                                   ---------     -------     --------        ---------

Research, development and engineering expenses                         1,268         183            -            1,451
Selling, general and administrative expenses                           3,673         568            -            4,241
                                                                   ---------     -------     --------        ---------
   Total operating expenses                                            4,941         751            -            5,692
                                                                   ---------     -------     --------        ---------

Income (loss) from operations                                          1,790        (400)           -            1,390

Interest income, net                                                     163          30            -              193
                                                                   ---------     -------     --------        ---------

Income (loss) before provision (benefit) for income taxes              1,953        (370)           -            1,583

Provision (benefit) for income taxes                                     195           -          (37)(i)          158
                                                                    --------     --------    --------        ---------
   Net income (loss)                                                  $1,758       ($370)       $  37           $1,425
                                                                    ========     ========    ========        =========

Earnings per share:
     Basic                                                                                                        $.12
     Diluted                                                                                                      $.11
Weighted average shares outstanding:
     Basic                                                                                                  11,561,378
     Diluted                                                                                                13,302,947
</TABLE> 

(i)  Reflects income tax benefit associated with AnswerSoft's loss at Davox's
     effective tax rate of 10%.


  See accompanying notes to unaudited pro forma combined condensed financial 
                                  statements.


<PAGE>
 
<TABLE> 
<CAPTION> 
                          UNAUDITED PRO FORMA COMBINED CONDENSED BALANCE SHEET
                                             JUNE 30, 1996
                                             (In thousands)

                                                                                  Pro Forma     Pro Forma
                        ASSETS                           Davox      AnswerSoft   Adjustments    Combined
                                                       ----------- ------------ -------------  ------------ 
<S>                                                    <C>         <C>          <C>            <C> 
Current assets:                                                                
  Cash and cash equivalents                             $  22,592      $ 2,054    $        -     $  24,646
  Accounts receivable, net                                  4,893          660             -         5,553
  Prepaid expenses and other current assets                 1,744           35             -         1,779
                                                       ----------- ------------ -------------  ------------ 
     Total current assets                                  29,229        2,749             -        31,978
                                                       ----------- ------------ -------------  ------------ 
                                                                               
Property and equipment, net                                 2,995          156             -         3,151
                                                       ----------- ------------ -------------  ------------ 
                                                                               
Other assets, net                                             307           12             -           319
                                                       ----------- ------------ -------------  ------------ 
     Total assets                                       $  32,531      $ 2,917    $        -     $  35,448
                                                       =========== ============ =============  ============
                                                                               
        LIABILITIES AND STOCKHOLDERS' EQUITY  (DEFICIT)
Current liabilities:                                                           
   Accounts payable                                     $   3,691      $   159    $        -     $   3,850
   Accrued expenses                                         4,074          251             -         4,325
   Customer deposits                                        5,478            -             -         5,478
   Deferred revenue                                         3,254           88             -         3,342
   Current portion of long-term obligations                    67            9             -            76
                                                       ----------- ------------ -------------  ------------ 
      Total current liabilities                            16,564          507             -        17,071
                                                       ----------- ------------ -------------  ------------ 
                                                                               
Long-term obligations, less current portion                    10            -             -            10
                                                       ----------- ------------ -------------  ------------ 
                                                                               
Preferred stock, $0.01 par value                                -        8,480        (8,480)            -
Stockholders' equity (deficit):                                                          
Common stock, $0.10 par value                                 720            6           139           865
Additional paid-in capital                                 43,712            2         8,341        52,055
Accumulated deficit                                       (28,451)      (6,078)            -       (34,529)
                                                       ----------- ------------ -------------  ------------ 
                                                           15,981       (6,070)        8,480        18,391
   Less - treasury stock, at cost                             (24)           -             -           (24)
                                                       ----------- ------------ -------------  ------------ 
      Total stockholders' equity (deficit)                 15,957       (6,070)        8,480        18,367
                                                       ----------- ------------ -------------  ------------ 
                                                                               
                                                        $  32,531      $ 2,917    $        -     $  35,448
                                                       =========== ============ =============  ============ 
</TABLE> 

  See accompanying notes to unaudited pro froma combined condensed financial 
                                  statements.


<PAGE>
 
<TABLE> 
<CAPTION> 
                                UNAUDITED PRO FORMA COMBINED CONDENSED STATEMENTS OF OPERATIONS
                                              FOR THE QUARTER ENDED JUNE 30, 1996

                                      (In thousands, except share and per share amounts)

                                                                                           Pro Forma      Pro Forma
                                                                    Davox     AnswerSoft  Adjustments      Combined
                                                                  ----------  ----------- -----------   --------------
<S>                                                               <C>         <C>         <C>           <C> 
Revenue                                                             $12,665        $626           $-          $13,291

Cost of revenue                                                       5,138         175            -            5,313

                                                                  ----------  ----------- -----------   --------------
     Gross profit                                                     7,527         451            -            7,978
                                                                  ----------  ----------- -----------   --------------

Research, development and engineering expenses                        1,416         213            -            1,629
Selling, general and administrative expenses                          4,054         494            -            4,548
                                                                  ----------  ----------- -----------   --------------
   Total operating expenses                                           5,470         707            -            6,177
                                                                  ----------  ----------- -----------   --------------

Income (loss) from operations                                         2,057        (256)           -            1,801

Interest income, net                                                    219          24            -              243
                                                                  ----------  ----------- -----------   --------------

Income (loss) before provision (benefit) for income taxes             2,276        (232)           -            2,044

Provision (benefit) for income taxes                                    228           -          (23)(i)          205

                                                                  ----------  ----------- -----------   --------------
   Net income (loss)                                                 $2,048       ($232)         $23           $1,839
                                                                  ==========  =========== ===========   ==============

Earnings per share:
     Basic                                                                                                       $.16
     Diluted                                                                                                     $.14
Weighted average shares outstanding:
     Basic                                                                                                 11,850,170
     Diluted                                                                                               13,584,762
</TABLE> 

(i) Reflects income tax benefit associated with AnswerSoft's loss at Davox's
     effective tax rate of 10%.



  See accompanying notes to unaudited pro forma combined condensed financial 
                                  statements.


<PAGE>
 
<TABLE> 
<CAPTION> 
                                     UNAUDITED PRO FORMA COMBINED CONDENSED BALANCE SHEET
                                                      SEPTEMBER 30, 1996
                                                        (In thousands)
                                                                                 Pro Forma         Pro Forma  
              ASSETS                               Davox        AnswerSoft      Adjustments        Combined   
                                                ----------     -----------     ------------      -----------  
<S>                                             <C>            <C>             <C>               <C>  
Current assets:                                                                                               
   Cash and cash equivalents                      $ 24,331        $ 1,799           $    -        $  26,130   
   Short-term investments                            3,297              -                -            3,297   
   Accounts receivable, net                          3,569            948                -            4,517   
   Prepaid expenses and other current assets         1,538             39                -            1,577 
                                                ----------     ----------       ----------       ----------
      Total current assets                          32,735          2,786                -           35,521   
                                                ----------     ----------       ----------       ----------   
                                                                                                              
Property and equipment, net                          3,586            148                -            3,734   
                                                ----------     ----------       ----------       ----------   
                                                                                                              
Other assets, net                                       95             12                -              107   
                                                ----------     ----------       ----------       ----------   
      Total assets                                $ 36,416        $ 2,946           $    -        $  39,362   
                                                ==========     ==========       ==========       ==========   
                                                                                                              
                                                                                                              
        LIABILITIES AND STOCKHOLDERS' EQUITY (DEFICIT)
Current liabilities:                                                                                          
   Accounts payable                               $  4,033        $   115           $    -        $   4,148   
   Accrued expenses                                  4,940            192                -            5,132   
   Customer deposits                                 5,430              -                -            5,430   
   Deferred revenue                                  3,076            103                -            3,179   
   Current portion of long-term obligations             59              6                -               65
                                                ----------     ----------       ----------       ----------
      Total current liabilities                     17,538            416                -           17,954   
                                                ----------     ----------       ----------       ----------   
                                                                                                              
Preferred stock, $0.01 par value                         -          8,480           (8,480)               -   
Stockholders' equity (deficit):
Common stock, $0.10 par value                          733              6              139              878   
Additional paid-in capital                          44,144              5            8,341           52,490   
Accumulated deficit                                (25,975)        (5,961)               -          (31,936)  
                                                ----------     ----------       ----------       ----------
                                                    18,902         (5,950)           8,480           21,432   
 Less - treasury stock, at cost                        (24)             -                -              (24)  
                                                ----------     ----------       ----------       ----------
      Total stockholders' equity (deficit)          18,878         (5,950)           8,480           21,408   
                                                ----------     ----------       ----------       ----------   
                                                                                                              
                                                  $ 36,416        $ 2,946           $    -        $  39,362   
                                                ==========     ==========       ==========       ==========   
</TABLE> 

  See accompanying notes to unaudited pro forma combined condensed financial
                                  statements.


<PAGE>
 
<TABLE> 
<CAPTION> 
                  UNAUDITED PRO FORMA COMBINED CONDENSED STATEMENTS OF OPERATIONS
                            FOR THE QUARTER ENDED SEPTEMBER 30, 1996

                        (In thousands, except share and per share amounts)

                                                                               Pro Forma      Pro Forma
                                                        Davox     AnswerSoft  Adjustments      Combined
                                                      ----------  ----------- -----------   --------------
<S>                                                   <C>         <C>         <C>           <C> 
Revenue                                                 $14,079        $960           $-          $15,039

Cost of revenue                                           5,628         137            -            5,765

                                                      ----------  ----------- -----------   --------------
     Gross profit                                         8,451         823            -            9,274
                                                      ----------  ----------- -----------   --------------

Research, development and engineering expenses            1,549         224            -            1,773
Selling, general and administrative expenses              4,512         495            -            5,007
                                                      ----------  ----------- -----------   --------------
   Total operating expenses                               6,061         719            -            6,780
                                                      ----------  ----------- -----------   --------------

Income from operations                                    2,390         104            -            2,494

Interest income, net                                        363          13            -              376
                                                      ----------  ----------- -----------   --------------

Income before provision for income taxes                  2,753         117            -            2,870

Provision for income taxes                                  276           -           12 (i)          288

                                                      ----------  ----------- -----------   --------------
   Net income                                            $2,477        $117         ($12)          $2,582
                                                      ==========  =========== ===========   ==============

Earnings per share:
     Basic                                                                                           $.21
     Diluted                                                                                         $.19
Weighted average shares outstanding:
     Basic                                                                                     12,115,170
     Diluted                                                                                   13,679,715
</TABLE> 

(i) Reflects income tax provision associated with AnswerSoft's income at Davox's
     effective tax rate of 10%.



  See accompanying notes to unaudited pro forma combined condensed financial 
                                  statements.


<PAGE>
 
<TABLE> 
<CAPTION> 
                                       UNAUDITED PRO FORMA COMBINED CONDENSED BALANCE SHEET
                                                         DECEMBER 31, 1996
                                                          (In thousands)

                                                                              Pro Forma     Pro Forma
                     ASSETS                         Davox      AnswerSoft    Adjustments     Combined
                                                 -----------  ------------  -------------  ------------  
<S>                                              <C>          <C>           <C>            <C>   
Current assets:                                                                          
  Cash and cash equivalents                       $  21,333      $  2,942      $       -      $ 24,275
  Short-term investments                              9,780             -              -         9,780
  Accounts receivable, net                            3,185         1,179              -         4,364
  Prepaid expenses and other current assets           1,306           198              -         1,504
                                                 -----------  ------------  -------------  ------------  
        Total current assets                         35,604         4,319              -        39,923
                                                 -----------  ------------  -------------  ------------   
                                                                                         
Property and equipment, net                           4,051           267              -         4,318
                                                 -----------  ------------  -------------  ------------  
                                                                                         
Other assets, net                                        74           163              -           237
                                                 -----------  ------------  -------------  ------------  
        Total assets                              $  39,729      $  4,749      $       -      $ 44,478
                                                 ===========  ============  =============  ============  
                                                                                         
          LIABILITIES AND STOCKHOLDERS' EQUITY (DEFICIT)
Current liabilities:                                                                   
  Accounts payable                                $   4,771      $    317      $       -     $   5,088
  Accrued expenses                                    6,175           400              -         6,575
  Customer deposits                                   3,414             -              -         3,414
  Deferred revenue                                    2,494         1,177              -         3,671
  Current portion of long-term obligations               40             5              -            45
                                                 -----------  ------------  -------------  ------------  
        Total current liabilities                    16,894         1,899              -        18,793
                                                 -----------  ------------  -------------  ------------  
                                                                                         
Deferred revenue, less current portion                    -           315              -           315
                                                 -----------  ------------  -------------  ------------  
                                                                                         
Preferred stock, $0.01 par value                          -         8,480         (8,480)            -
Stockholders' equity (deficit):
Common stock, $0.10 par value                         1,108             6            137         1,251
Additional paid-in capital                           44,894             6          8,343        53,243
Accumulated deficit                                 (23,143)       (5,957)             -       (29,100)
                                                 -----------  ------------  -------------  ------------  
                                                     22,859        (5,945)         8,480        25,394
   Less - treasury stock, at cost                       (24)            -              -           (24)
                                                 -----------  ------------  -------------  ------------  
        Total stockholders' equity (deficit)         22,835        (5,945)         8,480        25,370
                                                 -----------  ------------  -------------  ------------  
                                                                                         
                                                  $  39,729      $  4,749      $       -     $  44,478
                                                 ===========  ============  =============  ============  
</TABLE> 

  See accompanying notes to unaudited pro forma combined condensed financial 
                                 statements. 






<PAGE>
 
<TABLE> 
<CAPTION> 

                          UNAUDITED PRO FORMA COMBINED CONDENSED STATEMENTS OF OPERATIONS
                                     FOR THE QUARTER ENDED DECEMBER 31, 1996

                             (In thousands, except share and per share amounts)

                                                                                       Pro Forma     Pro Forma
                                                                Davox     AnswerSoft  Adjustments     Combined          
                                                             ------------ ----------- -----------  -------------
<S>                                                           <C>         <C>         <C>          <C> 
Revenue                                                         $15,488      $1,383           $-         $16,871        
                                                                                                                        
Cost of revenue                                                   6,132         205            -           6,337        
                                                             -----------  ----------- -----------  -------------
     Gross profit                                                 9,356       1,178            -          10,534        
                                                             -----------  ----------- -----------  -------------
                                                                                                                        
Research, development and engineering expenses                    1,628         253            -           1,881        
Selling, general and administrative expenses                      4,974         934            -           5,908        
                                                             -----------  ----------- -----------  -------------
   Total operating expenses                                       6,602       1,187            -           7,789        
                                                             -----------  ----------- -----------  -------------
                                                                                                                        
Income (loss) from operations                                     2,754          (9)           -           2,745        
                                                                                                                        
Interest income, net                                                392          13            -             405        
                                                              ----------  ----------- -----------  -------------
                                                                                                                        
Income before provision for income taxes                          3,146           4            -           3,150        
                                                                                                                        
Provision for income taxes                                         315           -            -             315        
                                                              ----------  ----------- -----------  -------------
   Net income                                                   $2,831      $    4           $-          $2,835        
                                                              ==========  =========== ===========  =============

Earnings per share:
     Basic                                                                                                  $.23
     Diluted                                                                                                $.21 
Weighted average shares outstanding:
     Basic                                                                                            12,253,883      
     Diluted                                                                                          13,779,861     
</TABLE> 

 See accompanying notes to unaudited pro forma combined condensed financial
                                  statements.

<PAGE>
 
<TABLE> 
<CAPTION> 
                                UNAUDITED PRO FORMA COMBINED CONDENSED STATEMENTS OF OPERATIONS
                                               FOR THE YEAR ENDED DECEMBER 31, 1996

                                      (In thousands, except share and per share amounts)

                                                                                              Pro Forma      Pro Forma
                                                                      Davox     AnswerSoft   Adjustments      Combined
                                                                   ----------  ------------  -------------  ------------
<S>                                                                <C>         <C>           <C>             <C> 
Revenue                                                              $53,642      $3,456        $   -          $57,098

Cost of revenue                                                       21,577         653            -           22,230
                                                                   ---------     -------     --------        ---------
     Gross profit                                                     32,065       2,803            -           34,868
                                                                   ---------     -------     --------        ---------

Research, development and engineering expenses                         5,861         873            -            6,734
Selling, general and administrative expenses                          17,213       2,491            -           19,704
                                                                   ---------     -------     --------        ---------
   Total operating expenses                                           23,074       3,364            -           26,438
                                                                   ---------     -------     --------        ---------

Income (loss) from operations                                          8,991        (561)           -            8,430

Interest income, net                                                   1,137          80            -            1,217
                                                                   ---------     -------     --------        ---------

Income (loss) before provision (benefit) for income taxes             10,128        (481)           -            9,647

Provision (benefit) for income taxes                                   1,014           -          (48)(i)          966
                                                                    --------     --------    --------        ---------
   Net income (loss)                                                  $9,114       ($481)       $  48           $8,681
                                                                    ========     ========    ========        =========

Earnings per share:
     Basic                                                                                                        $.73
     Diluted                                                                                                      $.64
Weighted average shares outstanding:
     Basic                                                                                                  11,947,297
     Diluted                                                                                                13,593,082
</TABLE> 

(i)  Reflects income tax benefit associated with AnswerSoft's loss at Davox's
     effective tax rate of 10%.


  See accompanying notes to unaudited pro forma combined condensed financial 
                                  statements.





<PAGE>
 
<TABLE> 
<CAPTION> 
                               UNAUDITED PRO FORMA COMBINED CONDENSED BALANCE SHEET
                                                MARCH 31, 1997
                                                (In thousands)

                                                                                     Pro Forma       Pro Forma    
                      ASSETS                            Davox       AnswerSoft      Adjustments      Combined     
                                                      ---------    ------------    -------------    -----------   
<S>                                                  <C>          <C>             <C>              <C>            
Current assets:
   Cash and cash equivalents                         $ 27,357       $    2,200        $       -     $   29,557 
   Short-term investments                               6,540                -                -          6,540 
   Accounts receivable, net                             6,890            1,397                -          8,287 
   Prepaid expenses and other current assets            1,010              195                -          1,205 
                                                     --------     ------------    -------------    ----------- 
     Total current assets                              41,797            3,792                -         45,589 
                                                     --------     ------------    -------------    ----------- 

Property and equipment, net                             4,202              302        $       -          4,504
                                                     --------     ------------    -------------    -----------  

Other assets, net                                         108               43                -            151
                                                     --------     ------------    -------------    -----------   
     Total assets                                    $ 46,107       $    4,137        $       -     $   50,244
                                                     ========     ============    =============    =========== 

        LIABILITIES AND STOCKHOLDERS' EQUITY (DEFICIT)
Current liabilities:
   Accounts payable                                  $  4,888       $      314        $       -     $    5,202
   Accrued expenses                                     6,819              497                -          7,316
   Customer deposits                                    2,016                -                -          2,016
   Deferred revenue                                     5,005              747                -          5,752
   Current portion of long-term obligations                25                -                -             25
                                                     --------     ------------    -------------    -----------   
     Total current liabilities                         18,753            1,558                -         20,311
                                                     --------     ------------    -------------    -----------    

Long-term obligations, less current portion                 -              315                -            315
                                                     --------     ------------    -------------    -----------      

Preferred stock, $0.01 par value                            -            8,555           (8,555)             -
Stockholders' equity (deficit):
Common stock, $0.10 par value                             755                8              141            904     
Additional paid-in capital                             45,881               51            8,414         54,346   
Accumulated deficit                                   (19,258)          (6,350)               -        (25,608)  
                                                     --------     ------------    -------------    -----------      
                                                       27,378           (6,291)           8,555         29,642   
   Less - treasury stock, at cost                         (24)               -                -            (24)  
                                                     --------     ------------    -------------    -----------      
        Total stockholders' equity (deficit)           27,354           (6,291)           8,555         29,618    
                                                     --------     ------------    -------------    -----------     

                                                     $ 46,107       $    4,137        $       -     $   50,244
                                                     ========     ============    =============    ===========           
</TABLE> 

  See accompanying notes to unaudited pro forma combined condensed financial
                                  statements.

<PAGE>
 
<TABLE> 
<CAPTION> 
                                  UNAUDITED PRO FORMA COMBINED CONDENSED STATEMENTS OF OPERATIONS
                                               FOR THE QUARTER ENDED MARCH 31, 1997

                                        (In thousands, except share and per share amounts)

                                                                                                  Pro Forma         Pro Forma
                                                                      Davox       AnswerSoft     Adjustments        Combined 
                                                                    ----------   ------------   -------------      ----------- 
<S>                                                                 <C>         <C>             <C>                <C> 
Revenue                                                              $ 17,269      $   1,726       $       -       $   18,995
                                                                                                                             
Cost of revenue                                                         6,309            352               -            6,661
                                                                    ----------   ------------   -------------      ----------- 
     Gross profit                                                      10,960          1,374               -           12,334
                                                                    ----------   ------------   -------------      ----------- 
                                                                                                                             
Research, development and engineering expenses                          1,882            384               -            2,266
Selling, general and administrative expenses                            5,072          1,405               -            6,477
                                                                    ----------   ------------   -------------      ----------- 
   Total operating expenses                                             6,954          1,789               -            8,743
                                                                    ----------   ------------   -------------      ----------- 
                                                                                                                             
Income (loss) from operations                                           4,006           (415)              -            3,591
                                                                                                                             
Interest income, net                                                      409             22               -              431 
                                                                    ----------   ------------   -------------      ----------- 
Income (loss) before provision (benefit) for income taxes               4,415           (393)              -            4,022 
                                                                                                                              
Provision (benefit) for income taxes                                      530              -             (47)(i)          483 
                                                                    ----------   ------------   -------------      ----------- 
   Net income (loss)                                                 $  3,885          ($393)      $      47       $    3,539 
                                                                    ==========   ============   =============      =========== 
Earnings per share:                                                                                                  
     Basic                                                                                                               $.28
     Diluted                                                                                                             $.26
Weighted average shares outstanding:                                                                             
     Basic                                                                                                         12,478,572
     Diluted                                                                                                       13,822,930
</TABLE> 

(i)  Reflects income tax benefit associated with AnswerSoft's loss at Davox's
     effective tax rate of 12%.

   See accompanying notes to unaudited pro forma combined condensed financial
                                  statements.
<PAGE>
 
<TABLE> 
<CAPTION> 
                          UNAUDITED PRO FORMA COMBINED CONDENSED BALANCE SHEET
                                            JUNE 30, 1997
                                           (In thousands)

                                                                             Pro Forma      Pro Forma
                     ASSETS                           Davox     AnswerSoft  Adjustments     Combined
                                                    ----------  ----------  -----------    ----------- 
<S>                                                 <C>         <C>         <C>            <C> 
Current assets:
   Cash and cash equivalents                          $ 28,374     $ 2,051       $    -       $ 30,425
   Short-term investments                                9,504           -            -          9,504
   Accounts receivable, net                              8,557       1,257            -          9,814
   Prepaid expenses and other current assets               901         187            -          1,088 
                                                    ----------  ----------  -----------    -----------  
      Total current assets                              47,336       3,495            -         50,831
                                                    ----------  ----------  -----------    ----------- 

Property and equipment, net                              4,362         293            -          4,655
                                                    ----------  ----------  -----------    -----------  

Other assets, net                                          113          46            -            159
                                                    ----------  ----------  -----------    ----------- 
      Total assets                                    $ 51,811     $ 3,834       $    -       $ 55,645
                                                    ==========  ==========  ===========    ===========  

       LIABILITIES AND STOCKHOLDERS' EQUITY (DEFICIT)
Current liabilities:
   Accounts payable                                   $  4,660     $   246       $    -       $  4,906  
   Accrued expenses                                      7,885         682            -          8,567
   Customer deposits                                     2,956           -            -          2,956
   Deferred revenue                                      4,470         357            -          4,827
   Current portion of long-term obligations                  -           2            -              2 
                                                    ----------  ----------  -----------    -----------  
      Total current liabilities                         19,971       1,287            -         21,258 
                                                    ----------  ----------  -----------    ----------- 

Deferred revenue, less current portion                       -         315            -            315 
Long-term obligations, less current portion                  -         440            -            440
                                                    ----------  ----------  -----------    ----------- 

Preferred stock, $0.01 par value                             -       8,555       (8,555)             -
   Stockholders' equity (deficit):                                                                               
   Common stock, $0.10 par value                         1,156           9          142          1,307 
   Additional paid-in capital                           45,891          53        8,413         54,357 
   Accumulated deficit                                 (15,183)     (6,825)           -        (22,008) 
                                                    ----------  ----------  -----------    -----------  
                                                        31,864      (6,763)       8,555         33,656
   Less - treasury stock, at cost                          (24)          -            -            (24)
                                                    ----------  ----------  -----------    -----------  
      Total stockholders' equity (deficit)              31,840      (6,763)       8,555         33,632
                                                    ----------  ----------  -----------    ----------- 

                                                      $ 51,811     $ 3,834       $    -       $ 55,645
                                                    ==========  ==========  ===========    ===========  
</TABLE> 

  See accompanying notes to unaudited pro forma combined condensed financial 
                                  statements.

<PAGE>
 
<TABLE> 
<CAPTION> 

                              UNAUDITED PRO FORMA COMBINED CONDENSED STATEMENTS OF OPERATIONS
                                            FOR THE QUARTER ENDED JUNE 30, 1997

                                     (In thousands, except share and per share amounts)

                                                                                            Pro Forma      Pro Forma
                                                                     Davox     AnswerSoft  Adjustments      Combined
                                                                   ----------  ----------- -----------   -------------
<S>                                                                <C>         <C>         <C>           <C> 
Revenue                                                              $18,170      $1,787          $ -          $19,957

Cost of revenue                                                        6,672         420            -            7,092
                                                                   ---------   ---------    ---------      -----------
   Gross profit                                                       11,498       1,367            -           12,865
                                                                   ---------   ---------    ---------      -----------

Research, development and engineering expenses                         2,013         487            -            2,500
Selling, general and administrative expenses                           5,315       1,362            -            6,677
                                                                   ---------   ---------    ---------      -----------
   Total operating expenses                                            7,328       1,849            -            9,177
                                                                   ---------   ---------    ---------      -----------

Income (loss) from operations                                          4,170        (482)           -            3,688

Interest income, net                                                     461           7            -              468
                                                                   ---------   ---------    ---------      -----------

Income (loss) before provision (benefit) for income taxes              4,631        (475)           -            4,156

Provision (benefit) for income taxes                                     556           -          (57)(i)          499
                                                                   ---------   ---------    ---------      -----------
   Net income (loss)                                                 $ 4,075       ($475)         $57          $ 3,657
                                                                   =========   =========    =========      ===========

Earnings per share:
     Basic                                                                                                        $.29
     Diluted                                                                                                      $.26 
Weighted average shares outstanding:
     Basic                                                                                                  12,731,749
     Diluted                                                                                                14,059,931
</TABLE> 


(i) Reflects income tax benefit associated with AnswerSoft's loss at Davox's
effective tax rate of 12%.

  See accompanying notes to unaudited pro forma combined condensed financial 
                                  statements.


<PAGE>
 
<TABLE> 
<CAPTION> 
                      UNAUDITED PRO FORMA COMBINED CONDENSED BALANCE SHEET
                                       SEPTEMBER 30, 1997
                                         (In thousands)

                                                                            Pro Forma    Pro Forma
                      ASSETS                         Davox     AnswerSoft  Adjustments   Combined
                                                   ----------  ----------- -----------  ------------
<S>                                                <C>         <C>         <C>          <C> 
Current assets:                           
   Cash and cash equivalents                         $ 27,386     $ 4,933    $       -     $ 32,319
   Short-term investments                              15,599           -            -       15,599
   Accounts receivable, net                             8,976       1,270            -       10,246
   Prepaid expenses and other current assets              618          59            -          677
                                                   ----------  ----------- -----------  ------------
     Total current assets                              52,579       6,262            -       58,841
                                                   ----------  ----------- -----------  ------------

Property and equipment, net                             4,867         635            -        5,502
                                                   ----------  ----------- -----------  ------------

Other assets, net                                          66          58            -          124
                                                   ----------  ----------- -----------  ------------
     Total assets                                    $ 57,512     $ 6,955          $ -     $ 64,467
                                                   ==========  =========== ===========  ============


          LIABILITIES AND STOCKHOLDERS' EQUITY (DEFICIT)
Current liabilities:
   Accounts payable                                    $4,849        $342          $ -       $5,191
   Accrued expenses                                     8,516         543            -        9,059
   Customer deposits                                    2,773           -            -        2,773
   Deferred revenue                                     4,329         327            -        4,656
   Current portion of long-term obligations                 -           2            -            2 
                                                   ----------  ----------- -----------  ------------
     Total current liabilities                         20,467       1,214            -       21,681
                                                   ----------  ----------- -----------  ------------

Deferred revenue, less current portion                      -         326            -          326
Long-term obligations, less current portion                 -         440            -          440
                                                   ----------  ----------- -----------  ------------

Preferred stock, $0.01 par value                            -      13,555      (13,555)           -
Stockholders' equity (deficit):
Common stock, $0.10 par value                           1,163          10          183        1,356
Additional paid-in capital                             46,136          57       13,372       59,565
Accumulated deficit                                   (10,230)     (8,647)           -      (18,877)
                                                   ----------  ----------- -----------  ------------
                                                       37,069      (8,580)      13,555       42,044
   Less - treasury stock, at cost                         (24)          -            -          (24)
                                                   ----------  ----------- -----------  ------------
        Total stockholders' equity (deficit)           37,045      (8,580)      13,555       42,020
                                                   ----------  ----------- -----------  ------------

                                                      $57,512      $6,955          $ -      $64,467
                                                   ==========  =========== ===========  ============
</TABLE> 

  See accompanying notes to unaudited pro forma combined condensed financial 
                                  statements.


<PAGE>
 
<TABLE> 
<CAPTION> 
                           UNAUDITED PRO FORMA COMBINED CONDENSED STATEMENTS OF OPERATIONS
                                       FOR THE QUARTER ENDED SEPTEMBER 30, 1997

                                  (In thousands, except share and per share amounts)

                                                                                           Pro Forma      Pro Forma
                                                                    Davox     AnswerSoft  Adjustments      Combined
                                                                  ----------  ----------- -----------   --------------
<S>                                                               <C>         <C>         <C>           <C> 
Revenue                                                             $19,806      $1,079           $-          $20,885

Cost of revenue                                                       6,644         351            -            6,995
                                                                  ---------   ---------   ----------       ----------
     Gross profit                                                    13,162         728            -           13,890
                                                                  ---------   ---------   ----------       ----------

Research, development and engineering expenses                        2,242         518            -            2,760
Selling, general and administrative expenses                          5,774       2,059            -            7,833
                                                                  ---------   ---------   ----------       ----------
   Total operating expenses                                           8,016       2,577            -           10,593
                                                                  ---------   ---------   ----------       ----------

Income (loss) from operations                                         5,146      (1,849)           -            3,297

Interest income, net                                                    482          27            -              509
                                                                  ---------   ---------   ----------       ----------

Income (loss) before provision (benefit) for income taxes             5,628      (1,822)           -            3,806

Provision (benefit) for income taxes                                    675           -         (219)(i)          456
                                                                  ---------   ---------   ----------       ----------
   Net income (loss)                                                 $4,953     ($1,822)        $219           $3,350
                                                                  =========   =========   ==========       ==========

Earnings per share:
     Basic                                                                                                       $.26
     Diluted                                                                                                     $.23
Weighted average shares outstanding:
     Basic                                                                                                 12,886,838
     Diluted                                                                                               14,362,668
</TABLE> 

(i) Reflects income tax benefit associated with AnswerSoft's loss at Davox's
effective tax rate of 12%.


  See accompanying notes to unaudited pro forma combined condensed financial 
                                  statements.

<PAGE>
 
<TABLE> 
<CAPTION> 
                               UNAUDITED PRO FORMA COMBINED CONDENSED BALANCE SHEET
                                                 DECEMBER 31, 1997
                                                 (In thousands)

                                                                              Pro Forma     Pro Forma
                     ASSETS                         Davox      AnswerSoft    Adjustments     Combined
                                                 -----------  ------------  -------------  ------------  
<S>                                              <C>          <C>           <C>            <C>   
Current assets:                                                                          
  Cash and cash equivalents                       $  25,366      $  3,273      $       -      $ 28,639
  Short-term investments                             23,802             -              -        23,802
  Accounts receivable, net                           10,359         2,240              -        12,599
  Deferred tax asset                                  9,319             -              -         9,319
  Prepaid expenses and other current assets             969           154              -         1,123
                                                 -----------  ------------  -------------  ------------  
        Total current assets                         69,815         5,667              -        75,482
                                                 -----------  ------------  -------------  ------------   
                                                                                         
Property and equipment, net                           4,585           663              -         5,248
                                                 -----------  ------------  -------------  ------------  
                                                                                         
Other assets, net                                       768            62              -           830
                                                 -----------  ------------  -------------  ------------  
        Total assets                              $  75,168      $  6,392      $       -      $ 81,560
                                                 ===========  ============  =============  ============  
                                                                                         
          LIABILITIES AND STOCKHOLDERS' EQUITY (DEFICIT)
Current liabilities:                                                                   
  Accounts payable                                $   4,987      $    260      $       -     $   5,247
  Accrued expenses                                   10,223           614              -        10,837
  Customer deposits                                   2,018             -              -         2,018
  Deferred revenue, current                           3,783           572              -         4,355
  Current portion of long-term obligations                -           178              -           178
                                                 -----------  ------------  -------------  ------------  
        Total current liabilities                    21,011         1,624              -        22,635
                                                 -----------  ------------  -------------  ------------  
                                                                                         
Deferred revenue, noncurrent                              -           253              -           253
Long-term obligations, less current portion               -           297                          297
                                                 -----------  ------------  -------------  ------------  
                                                                                         
Preferred stock, $0.01 par value                          -        13,911        (13,911)            -
Stockholders' equity (deficit):
    Common stock, $0.10 par value                     1,186            13            226         1,425
    Additional paid-in capital                       57,758           117         13,685        71,560
    Cumulative translation adjustments                    -             7              -             7  
    Amounts due from officer                              -          (414)             -          (414)
    Accumulated deficit                              (4,763)       (9,416)             -       (14,179)
                                                 -----------  ------------  -------------  ------------  
                                                     54,181        (9,693)        13,911        58,399
       Less - treasury stock, at cost                   (24)            -              -           (24)
                                                 -----------  ------------  -------------  ------------  
            Total stockholders' equity (deficit)     54,157        (9,693)        13,911        58,375
                                                 -----------  ------------  -------------  ------------  
                                                                                         
                                                  $  75,168      $  6,392      $       -     $  81,560
                                                 ===========  ============  =============  ============  
</TABLE> 

  See accompanying notes to unaudited pro forma combined condensed financial 
                                 statements. 

<PAGE>
 
<TABLE> 
<CAPTION> 
                            UNAUDITED PRO FORMA COMBINED CONDENSED STATEMENTS OF OPERATIONS
                                       FOR THE QUARTER ENDED DECEMBER 31, 1997

                                 (In thousands, except share and per share amounts)

                                                                                         Pro Forma       Pro Forma
                                                                   Davox     AnswerSoft  Adjustments      Combined
                                                                 ----------  ----------- -----------   --------------
<S>                                                              <C>         <C>         <C>           <C>     
Revenue                                                            $21,571      $2,146          $ -          $23,717

Cost of revenue                                                      6,925         356            -            7,281
                                                                 ----------  ----------- -----------   --------------
     Gross profit                                                   14,646       1,790            -           16,436
                                                                 ----------  ----------- -----------   --------------

Research, development and engineering expenses                       2,342         550            -            2,892
Selling, general and administrative expenses                         6,692       2,031            -            8,723
                                                                 ----------  ----------- -----------   --------------
   Total operating expenses                                          9,034       2,581            -           11,615
                                                                 ----------  ----------- -----------   --------------

Income (loss) from operations                                        5,612        (791)           -            4,821

Interest income, net                                                   600          23            -              623
                                                                 ----------  ----------- -----------   --------------

Income (loss) before provision (benefit) for income taxes            6,212        (768)           -            5,444

Provision (benefit) for income taxes                                   746           -          (92)(i)          654

                                                                 ----------  ----------- -----------   --------------    
   Net income (loss)                                               $ 5,466       ($768)         $92          $ 4,790
                                                                 ==========  =========== ===========   ==============

Earnings per share:
     Basic                                                                                                      $.37
     Diluted                                                                                                    $.33
Weighted average shares outstanding:
     Basic                                                                                                12,793,618
     Diluted                                                                                              14,406,117
</TABLE> 

(i)  Reflects income tax benefit associated with AnswerSoft's loss at Davox's
     effective tax rate of 12%.

 See accompanying notes to unaudited pro forma combined condensed financial
                                  statements.

<PAGE>
 
<TABLE> 
<CAPTION> 
                                UNAUDITED PRO FORMA COMBINED CONDENSED STATEMENTS OF OPERATIONS
                                               FOR THE YEAR ENDED DECEMBER 31, 1997

                                      (In thousands, except share and per share amounts)

                                                                                              Pro Forma      Pro Forma
                                                                      Davox     AnswerSoft   Adjustments      Combined
                                                                   ----------  ------------  -------------  ------------
<S>                                                                <C>         <C>           <C>             <C> 
Revenue                                                              $76,816      $6,738        $   -          $83,554

Cost of revenue                                                       26,550       1,479            -           28,029
                                                                   ---------     -------     --------        ---------
     Gross profit                                                     50,266       5,259            -           55,525
                                                                   ---------     -------     --------        ---------

Research, development and engineering expenses                         8,479       1,939            -           10,418
Selling, general and administrative expenses                          22,852       6,858            -           29,710
                                                                   ---------     -------     --------        ---------
   Total operating expenses                                           31,331       8,797            -           40,128
                                                                   ---------     -------     --------        ---------

Income (loss) from operations                                         18,935      (3,538)           -           15,397

Interest income, net                                                   1,952          79            -            2,031
                                                                   ---------     -------     --------        ---------

Income (loss) before provision (benefit) for income taxes             20,887      (3,459)           -           17,428

Provision (benefit) for income taxes                                   2,507           -         (415)(i)        2,092
                                                                    --------     --------    --------        ---------
   Net income (loss)                                                 $18,380     $(3,459)       $ 415          $15,336
                                                                    ========     ========    ========        =========

Earnings per share:
     Basic                                                                                                       $1.19
     Diluted                                                                                                     $1.07
Weighted average shares outstanding:
     Basic                                                                                                  12,940,211
     Diluted                                                                                                14,269,865
</TABLE> 

(i)  Reflects income tax benefit associated with AnswerSoft's loss at Davox's
     effective tax rate of 10%.


  See accompanying notes to unaudited pro forma combined condensed financial 
                                  statements.


<PAGE>
 
<TABLE> 
<CAPTION> 
                               UNAUDITED PRO FORMA COMBINED CONDENSED BALANCE SHEET
                                                 MARCH 31, 1998
                                                 (In thousands)

                                                                              Pro Forma     Pro Forma
                     ASSETS                         Davox      AnswerSoft    Adjustments     Combined
                                                 -----------  ------------  -------------  ------------  
<S>                                              <C>          <C>           <C>            <C>   
Current assets:                                                                          
  Cash and cash equivalents                       $  21,417      $  1,877      $       -      $ 23,294
  Short-term investments                             34,101             -              -        34,101
  Accounts receivable, net                           13,225         1,994              -        15,219
  Deferred tax asset                                  9,319             -              -         9,319
  Prepaid expenses and other current assets           1,172            90              -         1,262
                                                 -----------  ------------  -------------  ------------  
        Total current assets                         79,234         3,961              -        83,195
                                                 -----------  ------------  -------------  ------------   
                                                                                         
Property and equipment, net                           4,440           645              -         5,085
                                                 -----------  ------------  -------------  ------------  
                                                                                         
Other assets, net                                       761           563              -         1,324
                                                 -----------  ------------  -------------  ------------  
        Total assets                              $  84,435      $  5,169      $       -      $ 89,604
                                                 ===========  ============  =============  ============  
                                                                                         
          LIABILITIES AND STOCKHOLDERS' EQUITY (DEFICIT)
Current liabilities:                                                                   
  Accounts payable                                $   5,172      $    180      $       -     $   5,352
  Accrued expenses                                   12,855         1,051              -        13,906
  Customer deposits                                     784             -              -           784
  Deferred revenue                                    6,483           782              -         7,265
  Current portion of long-term obligations                -           262              -           262
                                                 -----------  ------------  -------------  ------------  
        Total current liabilities                    25,294         2,275              -        27,569
                                                 -----------  ------------  -------------  ------------  
                                                                                         
Deferred revenue, less current portion                    -           195              -           195
Long-term obligations, less current portion               -           262                          262
                                                 -----------  ------------  -------------  ------------  
                                                                                         
Preferred stock, $0.01 par value                          -        13,911        (13,911)            -
Stockholders' equity (deficit):
Common stock, $0.10 par value                         1,192            14            187         1,393
Additional paid-in capital                           58,341           119         13,724        72,184
Amounts due from officer                                  -          (414)                        (414)
Cumulative translation adjustments                      (37)            1              -           (36) 
Accumulated deficit                                    (331)      (11,194)             -       (11,525)
                                                 -----------  ------------  -------------  ------------  
                                                     59,165       (11,474)        13,911        61,602
   Less - treasury stock, at cost                       (24)            -              -           (24)
                                                 -----------  ------------  -------------  ------------  
        Total stockholders' equity (deficit)         59,141       (11,474)        13,911        61,578
                                                 -----------  ------------  -------------  ------------  
                                                                                         
                                                  $  84,435      $  5,169      $       -     $  89,604
                                                 ===========  ============  =============  ============  
</TABLE> 

  See accompanying notes to unaudited pro forma combined condensed financial 
                                 statements. 


<PAGE>
 
<TABLE> 
<CAPTION> 
                            UNAUDITED PRO FORMA COMBINED CONDENSED STATEMENTS OF OPERATIONS
                                          FOR THE QUARTER ENDED MARCH 31, 1998

                                  (In thousands, except share and per share amounts)

                                                                   Davox     AnswerSoft  Adjustments        Combined
                                                                 ---------   ----------  -----------     -----------
<S>                                                              <C>         <C>         <C>             <C> 
Revenue                                                            $23,160      $ 1,260      $     -        $ 24,420 
                                                                                                                     
Cost of revenue                                                      7,568          350            -           7,918 

                                                                 ---------   ----------  -----------     -----------
     Gross profit                                                   15,592          910            -          16,502 
                                                                 ---------   ----------  -----------     -----------
                                                                                                                    
Research, development and engineering expenses                       2,486          618            -           3,104 
Selling, general and administrative expenses                         7,132        2,075            -           9,207 
                                                                 ---------   ----------  -----------     -----------
   Total operating expenses                                          9,618        2,693            -          12,311 
                                                                 ---------   ----------  -----------     -----------
                                                                                                                    
Income (loss) from operations                                        5,974       (1,783)           -           4,191 
                                                                                                                     
Interest income, net                                                   743            6            -             749 
                                                                 ---------   ----------  -----------     ----------- 

Income (loss) before provision (benefit) for income taxes            6,717       (1,777)           -           4,940  
                                                                                                                    
Provision (benefit) for income taxes                                 2,284            -         (604)(i)       1,680

                                                                 ---------   ----------  -----------     -----------
   Net income (loss)                                                $4,433      ($1,777)     $   604        $  3,260
                                                                 =========   ==========  ===========     ===========

Earnings per share:
     Basic                                                                                                      $.25
     Diluted                                                                                                    $.22
Weighted average shares outstanding:
     Basic                                                                                                13,118,041  
     Diluted                                                                                              14,859,967   
</TABLE> 

(i) Reflects income tax benefit associated with AnswerSoft's loss at Davox's
effective tax rate of 34%.


  See accompanying notes to unaudited pro forma combined condensed financial 
                                  statements.

<PAGE>
 
     NOTES TO UNAUDITED PRO FORMA COMBINED CONDENSED FINANCIAL STATEMENTS
 
(1) MERGER SHARES ISSUED
 
  These unaudited pro forma combined financial statements reflect the issuance
of shares of Davox Common Stock in exchange for all shares of AnswerSoft Common
Stock, on a fully diluted basis, which includes the Preferred Stock on an as
converted basis, and the outstanding options and warrants (outstanding as of
March 9, 1998) in connection with the Merger, based on the Exchange Ratios set
forth in the following table. The Exchange Ratios set forth below are different 
to an immaterial extent than the final Exchange Ratios as calculated upon 
consummation of the Merger. 

<TABLE>
<CAPTION> 
   <S>                                                     <C>       <C>
   AnswerSoft Series A Preferred Stock and warrants, out-
    standing as of
    March 9, 1998......................................... 8,615,000
   Exchange Ratio......................................... 0.1621888
                                                           ---------
     Number of shares of Davox Common Stock exchanged.....            1,397,257
   AnswerSoft Series B Preferred Stock, outstanding as of
    March 9, 1998......................................... 2,060,047
   Exchange Ratio......................................... 0.2137445
                                                           ---------
     Number of shares of Davox Common Stock exchanged.....              440,324
   AnswerSoft Common Stock and options, outstanding as of
    March 9, 1998......................................... 4,207,785
   Exchange Ratio......................................... 0.1299665
                                                           ---------
     Number of shares of Davox Common Stock exchanged.....              546,871
                                                                     ----------
     Total Number of shares of Davox Common Stock
      Exchanged...........................................            2,384,452
   Number of shares of Davox Common Stock outstanding as
    of December 31, 1997..................................           11,864,216
                                                                     ----------
   Number of shares of Combined Company Common Stock out-
    standing after completion of the Merger...............           14,248,668
                                                                     ==========
</TABLE>
 
(2) MERGER RELATED EXPENSES
 
  Davox and AnswerSoft estimate they will incur direct transaction costs of
approximately $1.5 million associated with the Merger consisting of
transaction fees for investment bankers, attorneys, accountants, financial
printing and other related charges. These nonrecurring transaction costs will
be charged to operations upon consummation of the Merger. These direct
transaction costs have not been reflected in the unaudited pro forma combined
condensed financial statements.
 
  It is expected that following the Merger, the combined company will incur
additional significant charges to operations, which are not currently
reasonably estimable, to reflect costs associated with integrating the two
companies. These charges have not been reflected in the unaudited pro forma
combined condensed financial statements. There can be no assurance that the
combined company will not incur additional charges to reflect costs associated
with the Merger or that management will be successful in its efforts to
integrate the operations of the two companies.
 
(3) MERGER CONFORMITY ADJUSTMENTS
 
  The unaudited pro forma combined condensed financial statements do not
include adjustments to conform the accounting policies of AnswerSoft to those
followed by Davox. The nature and extent of such adjustments, if any, will be
based upon further analysis and are not expected to be material.
 
(4) EARNINGS (LOSS) PER SHARE
 
  The pro forma net earnings per share reflect: (i) the weighted average
number of shares of Davox Common Stock that would have been outstanding if the
Merger occurred at the beginning of the periods presented based
 

<PAGE>
 
upon the conversion of each share of AnswerSoft Common Stock, AnswerSoft
Series A Preferred Stock and AnswerSoft Series B Preferred Stock into shares
of Davox Common Stock, assuming Exchange Ratios of 0.1299665, 0.1621888 and
0.2137445, respectively and (ii) the dilutive impact of stock options and
warrants using the treasury stock method. Loss per share does not include stock
options and warrants as their effect would be anti-dilutive. All AnswerSoft
options and warrants to purchase AnswerSoft Common Stock are assumed to be
converted into options to purchase Davox Common Stock at an exchange ratio of
0.1299665 shares of Davox Common Stock for each share of AnswerSoft Common Stock
before application of the treasury stock method. Loss per share does not include
stock options and warrants as their effect would be antidilutive.

(5) RECLASSIFICATIONS
 
  Certain financial statement balances of AnswerSoft have been reclassified to
conform with the Davox financial statement presentation.
 


<PAGE>
 
                                                                    Exhibit 99.2
                                                                    ------------

DAVOX CORPORATION COMPLETES MERGER WITH ANSWERSOFT, INC.

Westford, MA and Richardson, TX (May 7, 1998) -- Davox Corporation (Nasdaq:DAVX)
and AnswerSoft, Inc. today announced the completion of the merger of a
subsidiary of Davox with and into AnswerSoft, resulting in AnswerSoft becoming a
wholly-owned subsidiary of Davox. This merger, approved by the Davox and
AnswerSoft stockholders at meetings held yesterday, is a tax-free, stock-for-
stock transaction which will be accounted for as a pooling-of-interests. In
connection with the merger, Davox will issue approximately 2,384,452 shares of
its common stock.

Commenting on the merger, Alphonse M. Lucchese, Chairman and Chief Executive
Officer of Davox, said: "Our acquisition of AnswerSoft is key to our strategy to
quickly enter and exploit the large inbound call center market. AnswerSoft has
developed an enviable reputation for its ability to automate inbound customer
interactions. We believe that the synergies between our two product lines and
out shared set of corporate values will result in a robust set of products for
our inbound, as well as our outbound call center customers."

AnswerSoft's management team will report directly to Davox President Louis 
Marianacci.

Mr. Marianacci noted that: "Davox is using a staged approach to fully integrate
the strengths of AnswerSoft's product suite into its own. When complete, this
fully integrated product line will deliver on the promise of a true, single
platform 'universal agent' solution. No longer will call center managers have to
deal with two different suppliers and methodologies for their inbound and
outbound operations."

Mr. Marianacci continued: "To help ensure this continuity of product development
for our combined customers, I am pleased to announce that AnswerSoft Co-Founder
and Chairman, Jeanne A. Bayless will join Davox as Senior Vice President of
Marketing."

Said Ms. Bayless: "Davox and AnswerSoft are known for their excellent records in
deploying world class call center solutions and their shared commitment to
customer satisfaction. Our goal is now to provide the most comprehensive, 
highly-integrated, solution available for inbound, outbound and blended call
center environments."

Davox Corporation, founded in 1981, is a leading supplier of unified call center
solutions for businesses involved in collection, telemarketing, telesales,
customer service, fund-raising and other mission-critical customer contact
activities. Its Unison family of call center management solutions combine open
<PAGE>
 
                                      -2-

system, client/server, and relational database technology with sophisticated
applications and superior customer support. Davox was ranked 16th in the Boston
Globe's 1997 Top 100 Companies, 9th in the Boston Herald's 1997 HeraldHundred,
and 23rd among the Best Small Corporations in the United States according to a
1997 article in Business Week Magazine.  More information about Davox and its
products and services can be obtained from the company's Web site at
www.davox.com.

AnswerSoft, founded in 1993, delivers industry leading Inter-Application
Automation (IAA) solutions that optimize the value of customer-to-company
interactions, personalizing service for telephone and Internet customer
contacts.  AnswerSoft consistently delivers award-winning products based on
technological breakthroughs such as smart screen pop, intelligent call routing,
data mining and Internet-enabled call centers.  The company's customers include:
Thomson Consumer Electronics, Compaq Computer Corporation, Gateway 2000, Sonoco,
and Prudential Insurance of America.  AnswerSoft was ranked 3rd among the "1997
Fast Tech 50," a premiere business award recognizing the 50 fastest-growing high
technology companies in the Dallas metroplex.  For further information, visit
AnswerSoft's Web site at www.answersoft.com.

In addition to historical information contained herein, this release contains
forward-looking statements within the meaning of Section 27A of the Securities
Act of 1933, as amended, and Section 21E of the Securities and Exchange Act of
1934, as amended, and are subject to the safe harbors created thereby.  The
company's future actual results could differ materially from the forward-looking
statements discussed or implied herein because of risks or uncertainties
including, but not limited to, the difficulty of integrating the two companies,
the potential failure to achieve the beneficial synergies expected to result
from the merger, risks associated with competition and competitive pricing
pressures, technological change, new product introduction and market acceptance,
the ability of Davox to attract and retain key personnel, general economic
conditions in the United States and worldwide markets served by Davox, and those
other factors discussed from time to time in Davox's public reports filed with
the Securities and Exchange Commission, such as those discussed under "Certain
Factors That May Affect Future Results" in Davox's quarterly reports on Form 10-
Q and annual report on Form 10-K, and the section entitled "Risk Factors" in the
Company's recently filed Form S-4.


NOTE: Davox and Unison are registered trademarks and LYRICall and IN/UNISON are
      trademarks of Davox Corporation. AnswerSoft is a registered trademark and
      Concerto is a trademark of AnswerSoft, Inc.


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