CHARTER ONE FINANCIAL INC
10-K405/A, 1997-08-12
SAVINGS INSTITUTION, FEDERALLY CHARTERED
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<PAGE>   1
================================================================================
                                  UNITED STATES
                       SECURITIES AND EXCHANGE COMMISSION
                             WASHINGTON, D.C. 20549

                             ----------------------

                                   FORM 10-K/A

                ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF
                       THE SECURITIES EXCHANGE ACT OF 1934

(Mark One)
[ X ] Annual Report pursuant to section 13 or 15(d) of the Securities Exchange
Act of 1934 (Fee Required)

For the fiscal year ended DECEMBER 31, 1996, or

[   ] Transition report pursuant to section 13 or 15(d) of the Securities 
Exchange Act of 1934 (No Fee Required)

For the transition period from __________________ to __________________ 

COMMISSION FILE NUMBER 0-16311

                           CHARTER ONE FINANCIAL, INC.
                           ---------------------------
             (Exact name of registrant as specified in its charter)

                 DELAWARE                                      34-1567092
                 --------                                      ----------
(State or other jurisdiction of incorporation               (I.R.S. Employer
              or organization)                             Identification No.)

    1215 SUPERIOR AVENUE, CLEVELAND, OHIO                        44114
    -------------------------------------                        -----
   (Address of principal executive offices)                    (Zip Code)

       (Registrant's telephone number, including area code) (216) 566-5300

        Securities registered pursuant to Section 12(b) of the Act: NONE

           Securities registered pursuant to Section 12(g) of the Act:
                     COMMON STOCK, PAR VALUE $0.01 PER SHARE
                                (Title of Class)

     Indicate by check mark whether the registrant (1) has filed all reports
required to be filed by Section 13 or 15(d) of the Securities Exchange Act of
1934 during the preceding 12 months (or for such shorter period that the
registrant was required to file such reports), and (2) has been subject to such
filing requirements for the past 90 days.
Yes    X    No
   -------    -------
         
     Indicate by check mark if disclosure of delinquent filers pursuant to Item
405 of Regulation S-K is not contained herein, and will not be contained, to the
best of registrant's knowledge, in definitive proxy or information statements
incorporated by reference in Part III of this Form 10-K or any amendment to this
Form 10-K.
Yes    X    No
   -------    -------

     The aggregate market value of the voting stock held by non-affiliates of
the registrant as of March 10, 1997 was $1,965,032,000. For this purpose, the
following holders are considered affiliates: directors and executive officers of
Charter One Financial, Inc. and individuals owning more than 5% of the voting
stock. The number of shares outstanding of the registrant's sole class of common
stock as of February 28, 1997 was 46,330,703.

                       DOCUMENTS INCORPORATED BY REFERENCE

     Portions of the registrant's proxy statement for the April 24, 1997 Annual
Meeting of Shareholders are incorporated by reference in Part III.

================================================================================
     
<PAGE>   2
     The purpose of this Annual Report on Form 10-K/A is to revise the signature
page contained in the Annual Report on Form 10-K/A filed with the Securities
and Exchange Commission on August 8, 1997.

<PAGE>   3





                                TABLE OF CONTENTS

<TABLE>
<CAPTION>
 ITEM
NUMBER                                                                                         PAGE
- ------                                                                                         ----

                                     PART I

<S>                                                                                              <C>
  1.    Business
          General .............................................................................   1
          Market Area and Competition .........................................................   2
          Discussion of Forward-looking Statements ............................................   2
          Lending Activities ..................................................................   3
          Investment Activities ...............................................................   9
          Sources of Funds ....................................................................  10
          Subsidiaries ........................................................................  11
          Employees ...........................................................................  12
          Regulation ..........................................................................  12
          Federal and State Taxation ..........................................................  14
          Executive Officers ..................................................................  15
  2.    Properties ............................................................................  16
  3.    Legal Proceedings .....................................................................  16
  4.    Submission of Matters to Vote of Security Holders .....................................  17

                                                 PART II

  5.    Market for Registrant's Common Equity and Related Shareholder Matters .................  17
  6.    Selected Financial Data ...............................................................  18
  7.    Management's Discussion and Analysis of Financial Condition and Results of Operations..  20
  8.    Financial Statements and Supplementary Data ...........................................  37
  9.    Changes in and Disagreements with Accountants on Accounting and Financial Disclosures..  71

                                                PART III

  10.   Directors and Executive Officers of the Registrant ....................................  71
  11.   Executive Compensation ................................................................  71
  12.   Security Ownership of Certain Beneficial Owners and Management ........................  71
  13.   Certain Relationships and Related Transactions ........................................  71

                                                 PART IV

  14.   Exhibits, Financial Statement Schedules and Reports on Form 8-K .......................  71

Signatures ....................................................................................  75

</TABLE>

                                       i
<PAGE>   4



                                     PART I

                           CHARTER ONE FINANCIAL, INC.

ITEM 1.   BUSINESS

GENERAL

Charter One Financial, Inc. ("Charter One" or "the Company") is a Delaware
corporation organized in 1987 for the purpose of becoming a holding company and
owning all of the outstanding common stock of Charter One Bank, F.S.B. ("Charter
One Bank" or "the Bank") in connection with Charter One Bank's 1988 conversion
from a federally chartered mutual savings bank to a federally chartered stock
savings bank. In 1996, Charter One formed a new subsidiary, Charter Michigan
Bancorp, Inc. ("CMB"), headquartered in Michigan. Charter One's ownership of the
Bank was transferred to CMB to facilitate the Company's multistate operation.
Charter One remains a unitary savings institution holding company which, under
existing laws, has very few restrictions on permissible types of business
activities. Charter One's business has consisted primarily of the business of
Charter One Bank and its subsidiaries. The executive offices of Charter One are
located at 1215 Superior Avenue, Cleveland, Ohio 44114, and the telephone number
is (216) 566-5300.

Charter One Bank, chartered in 1934 as The First Federal Savings and Loan
Association of Cleveland, was the first federally chartered savings and loan
association in Ohio. In 1982, Charter One Bank converted to a federally
chartered savings bank, changing its name to The First Federal Savings Bank and,
in 1992, changed its name once again, to Charter One Bank, F.S.B.

On October 31, 1995, Charter One completed the most significant merger in its
history when it combined with FirstFed Michigan Corporation ("FirstFed") in a
merger of equals (the "Merger"). The Merger was accounted for as a pooling of
interests and, accordingly, the financial statements for the Company for all
periods prior to the Merger have been restated to include the results of
FirstFed. Also on the Merger Date, FirstFed's principal subsidiary, First
Federal of Michigan ("First Federal"), a savings and loan association, was
merged with and into Charter One Bank. See Management's Discussion and Analysis
of Financial Condition and Results of Operations ("MD&A") and Note 2 of the
"Notes to the Consolidated Financial Statements" for a discussion of the impact
of recent business combinations and asset acquisitions.

Headquartered in Cleveland, Ohio, Charter One Bank now operates through 172
banking offices: 94 in Ohio and 78 in Michigan. Offices in Ohio serve the
Cleveland, Toledo, Youngstown, Portsmouth, Akron and Canton metropolitan areas.
The Michigan franchise continues to operate under the First Federal of Michigan
name and its markets include all of southeast Michigan, Lansing, Owosso and
Kalamazoo. In addition to the banking offices, Charter One has nine loan
production offices in Columbus, Dayton, Brimfield, Medina and Findlay, Ohio;
Grand Rapids and Clarkston, Michigan; Indianapolis, Indiana; and Ashland,
Kentucky.

The business of Charter One Bank consists primarily of attracting deposits from
the general public and using such deposits, together with borrowings and other
funds, to make residential mortgage, multifamily, commercial real estate,
consumer and business loans. Charter One Bank has traditionally focused its
lending activities on origination, for its portfolio, of loans secured by
conventional first mortgages on owner-occupied one-to-four family residences
located in its primary market areas. Residential mortgage lending remains
Charter One Bank's most significant lending activity. Charter One Bank also
originates first mortgage loans on multifamily and commercial real estate
located primarily in its local market areas, as well as construction, consumer
and business loans. Through subsidiaries, Charter One Bank engages in real
estate appraisal, sales of tax-deferred annuities, mutual funds, and property
and casualty and life insurance and the development, operation and sale of real
estate. Additionally, in 1995, the Bank acquired companies, now owned as
subsidiaries, which engage in leasing of capital equipment and providing data
processing services. None of the subsidiary activities is considered to
constitute a business segment.

Charter One Bank is a member of the Federal Home Loan Bank System ("FHLBS") and
the Federal Home Loan Bank of Cincinnati, and its deposits are insured up to
prescribed limits by the Federal Deposit Insurance Corporation ("FDIC"). Charter
One Bank is subject to comprehensive examination, supervision and regulation by
its primary regulator, the Office of Thrift Supervision ("OTS"), and the FDIC.


                                       1
<PAGE>   5

MARKET AREA AND COMPETITION

As of December 31, 1996, Charter One Bank is ranked among the 10 largest thrift
institutions in the country and operates 172 banking offices including 94
banking offices within 13 counties in Ohio and 78 within 9 counties in Michigan.
The Bank's Ohio franchise includes 46 offices in the Cleveland metropolitan
area, 19 offices serving Toledo, 14 offices serving Canton, and 10 offices
serving Akron. Additional Ohio markets include Portsmouth (two offices) and
Youngstown (three offices). The Michigan franchise is concentrated in
southeastern Michigan with 71 offices and includes four offices in Lansing and
Owosso located in the middle of the state. An additional four offices in
Kalamazoo in the southwest portion of Michigan round out the franchise. The
market areas now served by the Bank include approximately 37% of the population
of Ohio and 54% of Michigan.

Demographics vary according to the markets served and are considered diverse.
The offices in northeastern Ohio and southeastern Michigan serve what may be
characterized as heavily populated urban areas. In the southern portion of Ohio
and mid-Michigan, the market is more rural and less densely populated. Generally
speaking, the entire market is considered a relatively stable economic base for
the Bank's operations.

The Bank experiences substantial competition in attracting and retaining
deposits as well as in satisfying lending objectives. Historically, the primary
methodology employed by the Bank to attract deposits consists of attractive
interest rates paid on consumer investments, federal deposit insurance coverage,
many conveniently located offices and high quality service. The Company believes
that, as of June 30, 1996, the Bank's deposits represented an overall market
share of 7.7% in Ohio and 4.4% in Michigan in those counties in which it
operates.

The primary factors in competing for loans are interest rates, loan origination
fees, product offerings and service. Although fixed-rate loan products represent
a significant percentage of the Bank's originations, emphasis has been placed on
the generation of adjustable-rate and shorter term loans in keeping with prudent
management of interest rate risk factors. At December 31, 1996, the $12.8
billion portfolio of loans and mortgage-backed securities was composed of
approximately 41.9% with adjustable rates and 58.1% with fixed rates. This blend
helps moderate the effect of interest rate fluctuations on net interest income
and portfolio market value.

DISCUSSION OF FORWARD-LOOKING STATEMENTS

When used or incorporated by reference in disclosure documents, the words
"anticipate," "estimate," "expect," "project," "target," "goal" and similar
expressions are intended to identify forward-looking statements within the
meaning of Section 27A of the Securities Act. Such forward-looking statements
are subject to certain risks, uncertainties and assumptions, including those set
forth below. Should one or more of these risks or uncertainties materialize, or
should underlying assumptions prove incorrect, actual results may vary
materially from those anticipated, estimated, expected or projected. These
forward-looking statements speak only as of the date of the document. The
Company expressly disclaims any obligation or undertaking to publicly release
any updates or revisions to any forward-looking statement contained herein to
reflect any change in the Company's expectation with regard thereto or any
change in events, conditions or circumstances on which any such statement is
based.

Economic Conditions and Real Estate Risk. Charter One's lending operations are
concentrated in Ohio and Michigan. As a result, the financial condition and
results of operations of the Company will be subject to general economic
conditions prevailing in those states. If economic conditions in those states
worsen, the Company may experience higher default rates in its existing
portfolio as well as a reduction in the value of collateral securing individual
loans. Separately, the Company's ability to originate the volume of loans or
achieve the level of deposits currently anticipated could be affected. As a
result, the occurrence of any of these events could affect the accuracy of
previously made forward-looking statements.

Interest Rate Risk. Charter One realizes income principally from the
differential or spread between the interest earned on loans, investments and
other interest-earning assets and the interest paid on deposits and borrowings.
Loan volumes and yields, as well as the volume of and rates on investments,
deposits and borrowings, are affected by market interest rates. Additionally,
because of the terms and conditions of many of the Company's loan documents and
deposit accounts, a change in interest rates could also affect the duration of
the loan portfolio and/or the deposit base, which could alter the Company's
sensitivity to future changes in interest rates. As a result, significant shifts
in interest rates could affect the accuracy of previously made forward-looking
statements.


                                       2
<PAGE>   6

Lending ACTIVITIES

General. The composition of Charter One's loans and leases held for investment
is summarized below.
                        COMPOSITION OF LOANS AND LEASES
<TABLE>
<CAPTION>
                                                                          AT DECEMBER 31,
                                  --------------------------------------------------------------------------------------------------
                                      1996                 1995                 1994               1993               1992
                                  ---------------   ----------------     ----------------   ------------------   ------------------
                                             % of               % of                % of                 % OF                % of
                                   AMOUNT    Total   AMOUNT     Total     AMOUNT    Total     AMOUNT     TOTAL     AMOUNT     Total
                                  --------   ----   --------    -----    --------   -----   ---------    -----    --------    -----
                                                                         (DOLLARS IN THOUSANDS)
<S>                             <C>          <C>    <C>         <C>     <C>        <C>      <C>          <C>     <C>         <C>   
Real estate mortgage
  loans:
    Permanent:
      One-to-four family .....  $6,072,927    75.0% $5,140,857   77.0%  $5,266,481  80.0%   $5,273,924    80.7%  $4,880,129   79.0%
      Multifamily ............     290,195     3.6     359,056    5.4      394,676   6.0       430,870     6.6      440,981    7.1
      Commercial
        real estate ..........     348,787     4.4     368,372    5.5      351,892   5.3       392,280     6.0      428,684    7.0
                                ----------   -----  ----------  -----   ---------- -----    ----------   -----   ----------  -----
          Total permanent ....   6,711,909    83.0   5,868,285   87.9    6,013,049  91.3     6,097,074    93.3    5,749,794   93.1
    Construction:
      One-to-four family .....     268,766     3.3     132,776    2.0      133,081   2.0       116,325     1.8      106,140    1.7
      Multifamily ............      14,517      .2      11,495    0.1        7,645   0.1         3,281     0.1        4,775    0.1
      Commercial
        real estate ..........      19,122      .2      38,592    0.6       32,863   0.5        31,706     0.4       27,061    0.4
                                ----------   -----  ----------  -----   ---------- -----    ----------   -----   ----------  -----
          Total
            construction .....     302,405     3.7     182,863    2.7      173,589   2.6       151,312     2.3      137,976    2.2
                                ----------   -----  ----------  -----   ---------- -----    ----------   -----   ----------  -----
            Total mortgage
              loans ..........   7,014,314    86.7   6,051,148   90.6    6,186,638  93.9     6,248,386    95.6    5,887,770   95.3
Consumer loans ...............     929,204    11.4     594,609    8.9      483,531   7.3       392,001     6.0      414,035    6.7
Lease financings .............     251,133     3.1     131,352    2.0           --    --            --      --           --     --
Business loans ...............     100,302     1.2      65,747    1.0       84,307   1.3        70,125     1.1       64,779    1.0
                                ----------   -----  ----------  -----   ---------- -----    ----------   -----   ----------  -----
             Total loans
               and leases ....   8,294,953   102.4   6,842,856  102.5    6,754,476 102.5     6,710,512   102.7    6,366,584  103.0
Less net items ...............     194,611     2.4     168,596    2.5      166,923   2.5       171,259     2.7      187,031    3.0
                                ----------   -----  ----------  -----   ---------- -----    ----------   -----   ----------  -----
  Loans and
    leases, net ..............  $8,100,342   100.0% $6,674,260  100.0%  $6,587,553 100.0%   $6,539,253   100.0%  $6,179,553  100.0%
                                ==========   =====  ==========  =====   ========== =====    ==========   =====   ==========  =====
</TABLE>


As of December 31, 1996, there was no concentration of loans or leases in any
type of industry which exceeded 10% of the Bank's total loans and leases that is
not included as a loan or lease category in the table above.

Charter One Bank has traditionally focused its lending activities on the
origination, for its portfolio, of loans secured by conventional first mortgages
on owner-occupied, one-to-four family residences located in its market areas in
Ohio and, since the Merger, in Michigan. Residential mortgage lending remains
the Bank's most significant lending activity. However, for many years, in an
effort to increase net yield and shorten asset duration, the Bank has emphasized
loans on multifamily and commercial real estate located primarily in its local
market areas, as well as construction, consumer and business loans. It is not
anticipated that Charter One Bank will alter its principal lending focus during
the next three years of operations, which will remain to continue to grow market
share through more efficient and deliberate delivery techniques together with
improved service and particular emphasis on non one-to-four family loan
products. Additionally, in January 1997 the Company formed a consumer finance
subsidiary which will market residential loans to sub-prime borrowers.


                                       3
<PAGE>   7

The following table reflects the principal repayments contractually due
(assuming no prepayments) on the Bank's loans held for investment and
mortgage-backed securities held to maturity portfolio at December 31, 1996.
Management expects prepayments will cause actual maturities to be shorter.

                             CONTRACTUAL MATURITIES
<TABLE>
<CAPTION>
                                 PRINCIPAL REPAYMENTS CONTRACTUALLY DUE IN THE YEAR(S) ENDED DECEMBER 31,
                         -----------------------------------------------------------------------------------------
                                                         2000-       2002-       2007-      2012 AND
                          1997      1998      1999       2001        2006        2011     THEREAFTER     TOTAL
                          ----      ----      ----      ------      ------      ------    ----------     -----
                                                          (DOLLARS IN THOUSANDS)
<S>                     <C>         <C>       <C>         <C>       <C>         <C>         <C>          <C>      
Real estate mortgage
 loans:
  Permanent............ $ 290,605   338,741   285,336     550,118   1,483,401   1,067,369   2,627,512    6,643,082
  Construction loans...    16,523    15,728     8,005       5,097      16,664      20,315     101,110      183,442
Mortgage-backed
 securities held to
 maturity..............   111,662   120,311   129,630     290,170     946,593     541,719   1,493,284    3,633,369
Consumer loans.........    80,074    80,123    79,606     148,302     482,503      43,787      14,355      928,750
Business loans.........    29,416    11,809    13,380      14,343      20,784       4,725         451       94,908
                         --------  --------  --------  ----------  ----------  ----------  ----------  -----------
    Loans held for
     investment and
     mortgage-backed
     securities held to
     maturity, net(1).. $ 528,280   566,712   515,957   1,008,030   2,949,945   1,677,915   4,236,712   11,483,551
                         ========  ========  ========  ==========  ==========  ==========  ==========  ===========

- ----------------------------
<FN>
(1)  Of the $11.0 billion of loans and mortgage-backed securities due after
     December 31, 1997, 64.5% are fixed rate and 35.5% are adjustable rate.
</TABLE>


The table below stratifies the Bank's mortgage-backed security and loan and
lease portfolios by adjustable-rate and fixed-rate balances. All amounts are
shown prior to any allowance for loan losses, unamortized premiums and
discounts, deferred points and fees and loans in process.

<TABLE>
<CAPTION>

                                                                      AT DECEMBER 31,
                                         --------------------------------------------------------------------------
                                            1996          1995            1994           1993          1992
                                            ----          ----            ----           ----          ----
                                                                   (DOLLARS IN THOUSANDS)

<S>                                     <C>              <C>             <C>           <C>           <C>      
Adjustable-rate (1):
  Mortgage loans and mortgage-
   backed securities..............      $ 5,008,935      4,692,067       4,906,110     3,576,751     3,667,895
  Consumer loans..................          301,433        258,286         241,185       237,309       256,373
  Business loans..................           77,892         51,025          69,629        57,543        62,355
                                         ----------    -----------     -----------    ----------    ----------
     Total adjustable-rate loans        $ 5,388,260      5,001,378       5,216,924     3,871,603     3,986,623
                                         ==========    ===========     ===========    ==========    ==========
Fixed-rate:
  Mortgage loans and mortgage-
   backed securities.............       $ 6,584,310      6,661,155       7,958,664     9,350,018     8,194,477
  Consumer loans.................           627,771        336,323         242,346       154,692       157,662
  Business loans.................            22,410         14,722          14,678        12,582         2,424
  Lease financings...............           251,133        131,352               -             -             -
                                         ----------    -----------     -----------    ----------    ----------
     Total fixed-rate loans......       $ 7,485,624      7,143,552       8,215,688     9,517,292     8,354,563
                                         ==========    ===========     ===========    ==========    ==========
Adjustable-rate loans, leases
  and mortgage-backed
  securities as a percentage of
  total loans, leases and
  mortgage-backed securities.....             41.85%         41.18%          38.84%        29.82%        32.30%



<FN>
(1)  Substantially all loans, leases and mortgage-backed securities in the
     adjustable-rate loan portfolio have contractual interest rates that
     increase or decrease at periodic intervals no greater than three years, or
     have original terms to maturity of three years or less.
</TABLE>


                                       4
<PAGE>   8

Residential Mortgage Lending. Under applicable federal regulations, Charter One
Bank may originate or purchase whole residential mortgage loans secured by
properties located anywhere in the United States. The Bank has, however,
traditionally focused its lending activities on the origination of first
mortgage loans on residential property in its market areas and, at December 31,
1996, over 90% of the Bank's one-to-four family residential loan portfolio was
secured by properties located in its primary market areas. The Bank offers
fixed-rate and adjustable-rate ("ARM") mortgage loans with terms ranging from 10
to 30 years, including traditional single-family home mortgage loans with terms
of either 15 or 30 years.

Over the past few years, the Bank has begun incorporating prepayment penalties
into many of its residential mortgage products, both fixed rate and adjustable
rate. The objective is to reduce the risk of mortgage prepayments during periods
of declining interest rates and reduce the likelihood that adjustable-rate loans
prepay before reaching the fully indexed interest rate. At December 31, 1996,
17% of the Bank's single-family loan portfolio included prepayment provisions,
up from 5% at the end of 1995.

The Bank's fixed-rate residential mortgage loans have terms of 10, 15 and 30
years and require level monthly payments sufficient to fully amortize principal
over the life of the loan. The Bank originates residential mortgage loans with
loan-to-value ratios up to 97%. On any mortgage loan exceeding an 85%
loan-to-value ratio, the Bank requires private mortgage insurance which protects
the Bank against losses of at least 25% of the mortgage loan amount. All
property securing real estate loans made by the Bank is appraised either by
appraisers regularly employed by the Bank or by independent appraisers selected
by the Bank and subject to review by Bank-employed appraisers.

Generally, Charter One Bank's ARMs have contractual maturities of 30 years and
amortize on a monthly basis. The Bank originates ARMs that adjust semi-annually,
annually or every three or five years. At December 31, 1996, the total balance
of three-year ARMs was $569.2 million, and the total balance of five-year ARMs
was $105.8 million. The Bank often originates ARMs at a competitive initial rate
below the rate that would prevail if the index used for repricing was to be
applied at origination. However, the Bank generally applies underwriting
criteria that limit the amount of the loan to an amount for which the borrower
could qualify at the indexed rate. 

The Bank has originated ARMs tied to various indices, including six-month
Treasury bill and longer term Treasury security rates published by the Board of
Governors of the Federal Reserve System (the "Federal Reserve Board"). The
Bank's ARM products feature a stated margin, which may vary from time to time
depending on competitive conditions, over a specified published index, with
maximum decreases or increases in the interest rate during the year of 2.00%. In
addition, borrowers are entitled to refinance these loans at any time within the
first three years, upon the payment of specified fees, to any fixed-rate loan
plan available at the Bank at interest rates in effect at that time.

As part of its residential lending program, the Bank offers construction loans
with 80% loan-to-value ratios to qualified builders. Construction loans
generally have terms of up to 18 months and interest rates which generally
adjust in accordance with the Bank's specified index. Loan proceeds are
disbursed in increments as construction progresses and as inspections warrant.
In addition to builders' projects, the Bank finances the construction of
individual owner-occupied houses up to 90% loan-to-value where qualified
contractors are involved. Construction loans are structured either to be
converted to permanent loans at the end of the construction phase or to be paid
off upon receiving financing from another financial institution.

The Bank's residential mortgage loans customarily include "due-on-sale" clauses,
which are provisions giving the Bank the right to declare a loan immediately due
and payable in the event the borrower sells or otherwise disposes of the real
property subject to the mortgage. The Bank enforces due-on-sale clauses through
foreclosures and other legal proceedings to the extent permitted under
applicable laws. Loans insured by the Federal Housing Administration ("FHA") or
partially guaranteed by the Veterans Administration ("VA") do not contain
due-on-sale clauses. At December 31, 1996, FHA and VA loans represented 1.0% of
the Bank's total loan portfolio (excluding mortgage-backed securities).

Residential mortgage loan originations are derived from a number of sources,
including commission loan representatives, wholesale account representatives,
real estate broker referrals, present borrowers and savers, builders and walk-in
customers. The Bank also advertises its residential mortgages extensively in
local newspapers. Loan applications are accepted by designated loan
representatives and are underwritten by a separate staff of underwriters
employed at each of the Bank's divisional headquarters. Residential mortgage
loans 

                                       5
<PAGE>   9

exceeding $600,000 must be approved by two members of the Board of Directors who
are also members of the loan committee or one member of the Board of Directors
and the Executive Vice President of Mortgage Lending.

Commercial Real Estate and Multifamily Lending. The Bank originates loans
secured by multifamily and commercial real estate properties. At December 31,
1996, the Bank's permanent and construction multifamily and commercial real
estate loan portfolios totaled $672.6 million, representing 8.4% of the total
loan and lease portfolio (excluding mortgage-backed securities). Generally,
permanent loans are made to finance the acquisition of seasoned income-producing
properties located in the Bank's market areas or as the permanent financing
following completion of construction on such properties. Permanent loans have
a maximum amortization of 30 years, and typically have terms ranging from five
to 10 years. Rates on permanent loans adjust at specified intervals (typically
90-day, one-year, three-year or five-year intervals) to specified spreads over
related U.S. Treasury security indices. The Bank has also granted loans where
the borrower may elect to change the index and the adjustability of the loan. 

Commercial real estate loans are generally written in amounts of 80% or less of
the appraised value of the property. Property securing commercial real estate
loans is required to be appraised by the Bank's appraisal subsidiary or by an
outside appraiser whose work is reviewed by the Bank's f appraisal subsidiary.
In addition, the Bank's underwriting procedures require verification of the
borrower's credit history, income and financial statements, banking
relationships, references and income projections for the property. The Bank
generally requires that the property produce net income (i.e., income after all
operating expenses but before mortgage payments) in excess of 115% of the debt
service requirement. The Bank makes nonrecourse and partial recourse loans when,
in the opinion of management, the value of the property securing the loan
justifies it. Generally, the Bank e limits its multifamily and commercial real
estate loans to one borrower to amounts not exceeding $20 million, although its
legal limit at December 31, 1996 was $115 million.

The Bank also provides construction financing and land acquisition and
development loans. At December 31, 1996, the total amount of commercial real
estate construction loans and multifamily construction loans amounted to $33.6
million, of which $16.9 million was outstanding. Land acquisition and
development loans amounted to $20.1 million, of which $14.5 million was
outstanding at December 31, 1996. These loans may involve additional risks
attributable to the fact that funds are advanced upon the security of the
project under construction or development, which is of uncertain value prior to
the completion of construction or development and because it is relatively
difficult to evaluate accurately the total funds required to complete
construction or development or the time and interest carry required to lease
constructed property or sell developed property. At December 31, 1996,
commercial and multifamily construction loans represented .4% of the portfolio.
Acquisition and development loans represented .2% of the portfolio at December
31, 1996. The Bank's largest outstanding construction loan at December 31, 1996
totaled $7.4 million. The largest outstanding acquisition and development loan
at December 31, 1996 totaled $3.1 million. 

The maximum term on construction and land acquisition and development loans is
36 months, but is more typically 24 months. Rates charged on construction and
land acquisition and development loans float over specified prime rates and
adjust monthly. 

At December 31, 1996, the largest portion of the Bank's commercial real estate
loan portfolio consisted of loans on strip shopping centers. Those loans
comprise 36% of the commercial real estate loans. In addition to strip shopping
centers, the Bank's commercial real estate loan portfolio is on secured by
office buildings, warehouses, land, hotels, mobile home parks and other
properties. None of these groups represented more than 15% of the commercial
real estate loan portfolio. See Note 5 of the "Notes to Consolidated Financial
Statements" for further information concerning these loan balances.

Commercial mortgage lending generally involves greater risk than residential
mortgage lending. Such lending typically involves larger loan balances to single
borrowers or groups of related borrowers than residential mortgage loans.
Furthermore, the repayment of loans secured by income-producing properties is
typically dependent upon the successful operation of the related real estate
project. If the cash flow from the project is reduced (for example, if leases
are not obtained or renewed), the borrower's ability to repay the Bank's loans
may be impaired. These risks can be affected significantly by supply and
demand in the market for the type of property securing the loan and by general
economic conditions, and commercial mortgage loans may thus be subject, to a
greater extent than residential property loans, to adverse conditions in the
economy. At December 31, 1996, $4.1 million, or .6%, of the Bank's multifamily
and commercial real estate loans were 61 days or more delinquent.

                                       6
<PAGE>   10

Consumer Lending. Under applicable Federal law, the Bank is authorized to invest
up to 30% of its assets in consumer loans. Charter One Bank currently originates
a variety of consumer loans including lines of credit secured by owner-occupied
real estate, marine loans, unsecured loans and real estate equity loans. The
Bank's consumer loan portfolio, excluding unearned discounts, totaled
approximately $929.2 million at December 31, 1996 representing 11.4% of its
total loans and lease portfolio (excluding mortgage-backed securities). At
December 31, 1996, the Bank had authorized lines on home equity lines of credit
of $715.1 million, $280.5 million of which was outstanding under this program,
representing 30.2% of the consumer loan portfolio. The Bank's closed-end
consumer loans totaled $644.0 million, or 69.3% of consumer loans at December
31, 1996. These closed-end loans n included term loans secured by the first or
second mortgages on one-to-four family residential properties ($488.4 million),
marine loans ($112.7 million), and mobile home loans ($34.0 million).

In underwriting consumer loans, the Bank places primary emphasis on the
applicant's credit history, stable income and net worth. Loans secured by second
mortgages, together with loans secured by all prior liens, are usually limited
to 90% or less of the appraised value of the property securing the loan or 80%
in the case of non-amortizing home equity lines of credit. At December 31, 1996,
 .4% of the Bank's consumer loan portfolio was 61 days or more delinquent.

Lease Financing. The Bank is engaged in equipment leasing through a subsidiary,
ICX Corporation ("ICX"). The equipment leased by ICX is for commercial and
industrial use only. The leasing business is targeted to upper middle-market and
larger companies ("lessee"), specifically those with revenues in excess of $100
million annually. Equipment leasing offers an alternative type of financing to
corporations for capital equipment acquisitions. Leases are for terms up to 15
years, are generally at fixed rates, and are noncancellable contractual
obligations of the lessee.

A lessee is evaluated from a credit perspective in the same fashion as a
borrower. It is expected to be able to make the rental payments based on its
business' cash flow and the strength of its balance sheet. Leases are usually
not evaluated as collateral based transactions and, therefore, the lessee's
overall financial strength is the most important credit evaluation factor. A
review of the leases is performed by the Bank's Business Loan Committee and
Board of Directors in accordance with its lending policies.

ICX transactions generally range in size from $25,000 to $10 million. On
December 31, 1996, ICX had an exposure exceeding $10.0 million to five lessees.
On December 31, 1996, ICX's lease portfolio amounted to $251.1 million or 3.1%
of the total loan and lease portfolio. On December 31, 1996, .13% of ICX's
leases were 30 days or more delinquent and there were no leases that were not
accruing interest. See Note 5 to the Consolidated Financial Statements for
further information concerning leases. 

Business Lending. The Bank is permitted to invest up to 10% of its assets in
secured and unsecured loans for commercial, corporate, business and agricultural
purposes. 

The Bank's business lending services are directed toward smaller "middle market"
companies, i.e., those with $5.0 million to $50.0 million in sales, located in
its market areas. Under its corporate banking program, the Bank offers
traditional lines of credit, revolving credits, term loans, single purpose
loans, commercial letters of credit and acceptances, and performance letters of
credit. The Bank also offers Small Business Administration guaranteed loans at
slightly higher rates.

The prevailing indices for rate adjustments are the Bank's prime rate, which is
adjusted to reflect changes in local or national money market conditions, and
the three-year U.S. Treasury rate. The majority of loans within the portfolio
carry a rate increment based upon factors such as the term of the loan, credit
risk, and the account relationship of the borrower. A few loans have fixed
interest rates determined at the time of takedown. Terms of such loans are
usually five years or less.

Business loans are made on the basis of the borrower's ability to repay from the
cash flow of the business and are generally secured by business assets, such as
accounts receivable, equipment and inventory. As a result, the availability of
funds for the repayment of business loans may be substantially dependent on the
success of the business itself. Collateral securing the loans may depreciate
over time, cannot be appraised with as much precision as residential real
estate, and may fluctuate in value based on the success of the business. At
December 31, 1996, 98.6% of total business loans were secured by some form of
collateral. 

                                       7
<PAGE>   11

The Bank's business loan commitments range in size from $100,000 to $17.4
million. At December 31, 1996, commitments of $1.0 million or more had been made
to 28 borrowers, including seven commitments in excess of $5 million. Business
loans over $1 million require approval of a majority of the Bank's Business Loan
Committee, which is comprised of members of the Board of Directors and
management. 

The largest commitment totals $17.4 million, of which $6.4 million was
outstanding at December 31, 1996. The borrower, which engages in steel
warehousing, steel trucking and truck leasing, is performing in accordance with
contract terms. The second largest commitment totals $17.0 million, of which
$9.1 million was outstanding at December 31, 1996. The borrower, which
wholesales building materials and trucks, parts and accessories, manufactures
architectural and structural pre-cast concrete products, and processes mined
products, is performing in accordance with contract terms. The third largest
commitment totals $8.6 million, of which $8.6 million was outstanding at
December 31, 1996. The borrower is a full service commercial printer and is
performing in accordance with contract terms. 

As of December 31, 1996, the Bank's business loan portfolio amounted to $100.3
million, or 1.2% of its total loan portfolio (excluding mortgage-backed
securities), while its unfunded commitments totaled $50.7 million. At such date,
the Bank had a total of 566 loans to 318 borrowers outstanding. Business loans
are generally considered to involve a higher degree of risk than residential
real estate loans. At December 31, 1996, 1.8% of the Bank's business loans were
30 days or more delinquent, including $300,000 that was not accruing interest.

Purchase, Sale and Servicing of Mortgage Loans and Mortgage-Backed Securities.
From time to time, the Bank has purchased whole loans and mortgage-backed
securities in accordance with ongoing asset and liability management objectives.
In addition, from 1991 to 1993, the Bank acquired $1.1 billion in loans when it
purchased Women's Federal, Civic Savings and First Federal of Toledo. The Bank
underwrites the loans it purchases on the basis of its own underwriting
standards. The Bank currently purchases loans only from federally insured
depository institutions or nationally recognized n mortgage bankers or on a
service-released basis. At December 31, 1996, loans serviced by others totaled
$306.6 million, representing 3.8% of the Bank's loan portfolio. 

Charter One Bank originates loans primarily for retention in its portfolio. From
time to time, the Bank will use the secondary mortgage market to reduce the
Bank's interest rate risk. This also allows the Bank to continue to make loans
during periods when saving flows decline or funds are not n otherwise available
for lending purposes. In connection with such sales, the Bank generally retains
the servicing of the loans (i.e., collection of principal and interest
payments), for which it generally receives a fee payable monthly of .25% to
 .50% per annum of the unpaid balance of each loan. The Bank has also engaged in
the sale of seasoned fixed-rate mortgage loans and mortgage-backed certificates
in order to attempt to reduce its exposure to interest-rate risk by investing
the proceeds in assets with higher rates and shorter terms. At December 31,
1996, the Bank serviced for others approximately $1.5 billion of mortgage
loans. The Bank has not typically sold loans with servicing fees materially in
excess of normal servicing fee rates, which would require an adjustment to the
selling price pursuant to SFAS No. 65.

The following table sets forth information as to the Bank's loan and lease
servicing portfolio, net of loans in process, at the dates shown.

<TABLE>
<CAPTION>
                      1996                1995                1994                 1993                1992
               ------------------  ------------------  -------------------  ------------------  ------------------
                  AMOUNT    %        AMOUNT     %         AMOUNT     %        AMOUNT     %        AMOUNT     %
                --------  -----     --------  -----     ---------  -----     --------   ----     ---------  ----
                                                     (DOLLARS IN THOUSANDS)
<S>            <C>         <C>     <C>         <C>     <C>          <C>     <C>         <C>     <C>         <C>  
Loans and
 leases owned
 and serviced
 by the Bank   $7,793,707  84.1%   $6,431,056  84.5%   $6,301,477   87.7%   $6,009,254  86.2%   $5,593,362    82.0%

Loans
 serviced for
 others.......  1,478,187  15.9     1,181,245  15.5       883,399   12.3       960,318   13.8     1,223,993   18.0
                ---------  ----     ---------  ----     ---------  -----     ---------  -----     ---------  -----
    Total..... $9,271,894 100.0%   $7,612,301 100.0%   $7,184,876  100.0%   $6,969,572  100.0%   $6,817,355  100.0%
                ========= =====     ========= =====     =========  =====     =========  =====     =========  =====
</TABLE>


                                       8
<PAGE>   12


Information concerning the Bank's servicing income from loans serviced for
others is summarized in the following table for the periods indicated:

<TABLE>
<CAPTION>

                                                                        YEAR ENDED DECEMBER 31,
                                                     ---------------------------------------------------------------
                                                      1996         1995           1994        1993        1992
                                                     --------     --------       -------     -------     -------
                                                                         (DOLLARS IN THOUSANDS)

<S>                                                   <C>          <C>           <C>         <C>         <C>   
Loan servicing income during the period .....         $5,829       $4,143        $4,735      $5,534      $6,589

Loan servicing income as a percentage 
  of net interest income ....................           1.54%        1.30%         1.52%       1.80%       2.67%

Gross servicing spread during the period ....           0.49%        0.45%         0.47%       0.45%       0.40%
</TABLE>


Delinquencies and Nonperforming Assets. Delinquent and problem loans and leases
are a normal part of any lending business. When a borrower fails to make a
required payment when the payment is due, the loan or lease is considered
delinquent and the Bank generally institutes internal collection procedures.
Delinquent loans and leases are identified by the 15th day of delinquency,
regardless of any grace period. The borrower is contacted by a representative of
the Bank to determine the reason for the delinquency. In most cases,
delinquencies are cured promptly. However, if a loan or lease has been
delinquent for 60 to 90 days, the Bank reviews the loan or lease status and,
where appropriate, appraises the condition of the property and the financial
circumstances of the borrower. Based upon the results of any such investigation,
the Bank may (i) accept a repayment program of the arrearage from the borrower;
(ii) seek evidence, in the form of a listing contract, of efforts by the
borrower to sell the property if the borrower has stated that it is attempting
to sell; (iii) request a deed in lieu of foreclosure; or (iv) initiate
foreclosure proceedings. A decision as to whether and when to initiate
foreclosure proceedings is based on such factors as the amount of the
outstanding loan in relation to the original indebtedness, the extent of
delinquency, the borrower's ability and willingness to cooperate in curing
delinquencies and, also, any environmental issue that may need to be addressed.

Real estate acquired by the Bank as a result of foreclosure or by deed in lieu
of foreclosure is classified as real estate owned until it is sold. When
property is acquired, it is recorded at the lower of cost or estimated fair
value at the date of acquisition and any write-down resulting therefrom is
charged to the allowance for losses. Interest accrual, if any, ceases on the
date of acquisition and all costs incurred from that date in maintaining the
property are expensed. However, costs relating to the development and
improvement of the property are capitalized to the extent of fair value, less
estimated costs to sell.

Federal regulations require that each insured institution should independently
review and classify assets. For those assets that have been reviewed and
determined to have greater risk than normally acceptable, there are three
classifications - "substandard," "doubtful" and "loss." An asset classified
Substandard is inadequately protected by the net worth and paying capacity of
the obligor or by the collateral pledged, if any. Assets so classified suffer
from a well-defined weakness or weaknesses. They are characterized by the
distinct possibility that the institution will sustain some loss if the
deficiencies are not corrected. An asset classified Doubtful has the weaknesses
of those classified Substandard with the added characteristic that the weakness
or weaknesses make collection or liquidation in full highly questionable and
improbable. An asset classified Loss is considered uncollectible and of such
little value that its continuance as an asset is unwarranted. On the basis of
management's review at December 31, 1996, the Bank had classified $44.1 million
in assets as substandard, $1.5 million as doubtful and $2.3 million as loss.
Management periodically reviews its loan and lease portfolio and has, in the
opinion of management, appropriately classified and established allowances
against all assets requiring classification under the regulation.

INVESTMENT ACTIVITIES

Federally chartered savings institutions have authority to purchase various
types of investments, including mortgage-backed securities, U.S. Treasury
obligations, securities of various federal agencies, certain certificates of
deposit of insured banks and savings institutions, certain bankers' acceptances
and federal funds. Subject to various restrictions, federally chartered savings
institutions may also invest a portion of their assets in commercial paper,
corporate debt securities and mutual funds whose assets conform to the
investments that a federally chartered savings institution is otherwise
authorized to make directly.

                                       9
<PAGE>   13

As a member of the FHLB System, the Bank is required to maintain liquid assets
at minimum levels which vary from time to time. Funds not used by the Bank for
loan originations have been invested in instruments that enhance the Bank's
liquidity and yield within acceptable credit risk parameters. The general
objectives of the Bank's investment policy are to (i) furnish funds to meet the
anticipated and unanticipated operating needs of the Bank; (ii) maximize income
while protecting against credit risks; (iii) comply with legal liquidity
requirements; and (iv) manage the repricing characteristics of the Bank's assets
and liabilities. The Bank's investment activities are directly supervised by an
investment committee under investment policy guidelines adopted by the Board of
Directors. These guidelines generally limit investments to securities qualifying
as liquid assets under applicable regulations. With the prior approval of the
investment committee, the Bank may, however, purchase any security qualifying as
a legal investment subject to Board-approved limits by type. The relative size
and mix of investment securities and loans in the Bank's portfolio are based on
management's judgment as to the attractiveness of yields available on loans and
other investments of comparable maturities. The Bank emphasizes low credit risk
as a major factor in selecting investment securities.

SOURCES OF FUNDS

General. Deposits have historically been the most important source of the Bank's
funds for use in lending and for general business purposes. The Bank also
derives funds from FHLB advances, reverse repurchase agreements and other
borrowings, principal repayments on loans and mortgage-backed securities, funds
provided by operations and proceeds from the sale of loans and securities. At
December 31, 1996, 61% of interest-bearing liabilities were in the form of
deposits and 39% were in borrowings compared to 56% and 44%, respectively, at
December 31, 1995.

Deposit inflows and outflows are significantly influenced by general interest
rates, money market conditions and competitive factors. Borrowings are used to
compensate for reductions in normal sources of funds, such as deposit inflows.
They may also be used to support expending loan originations.

Deposits. The Bank reprices its deposits weekly, or more frequently if required,
based primarily on competitive conditions. In order to decrease the volatility
of its deposits, the Bank imposes stringent penalties on early withdrawal of its
certificates of deposit.

Consumer and commercial deposits are attracted principally from within the
Bank's market areas through the offering of a broad selection of deposit
instruments including passbook savings accounts, checking accounts, and money
market accounts. The Bank also offers certificates of deposit with terms ranging
from 30 days to 10 years. Interest rates on these certificates vary according to
the terms selected and are based upon several indices, including the rates paid
on government securities with similar maturities.

The following table indicates the amount of the Bank's certificates of deposit
and other deposits of $100,000 or more by the time remaining until maturity as
of December 31, 1996.

<TABLE>
<CAPTION>

                                                                 CERTIFICATES  CHECKING, SAVINGS AND
                   TIME TO MATURITY AS OF DECEMBER 31, 1996       OF DEPOSIT    MONEY MARKET ACCOUNTS
                   ----------------------------------------       ----------    ---------------------
                                                                        (DOLLARS IN THOUSANDS)

<S>                                                                <C>               <C>      
Three months or less ............................................  $ 161,356         $ 294,578
Three through six months ........................................    200,318                 -
Six through twelve months .......................................    159,643                 -
Over twelve months ..............................................    132,985                 -
                                                                    ---------         ---------

   Total ........................................................  $ 654,302         $ 294,578
                                                                    =========         =========
</TABLE>


                                       10

<PAGE>   14


The following table sets forth, by various interest rate categories, certain
information concerning maturities of the Bank's certificates of deposit at
December 31, 1996.


<TABLE>
<CAPTION>

                                                                     DECEMBER 31, 1996
                                         --------------------------------------------------------------------------
                                                               MATURING IN                              TOTAL
                                         ---------------------------------------------------------    -------------
                                            1997            1998          1999        THEREAFTER
                                            ----            ----          ----        ----------
                                                                 (DOLLARS IN THOUSANDS)

<S>                                     <C>                <C>           <C>             <C>           <C>      
4.00% or less ......................    $    34,246          9,445         9,278           7,122          60,091
4.01 - 6.00% .......................      2,744,012        477,934       144,333         101,341       3,467,620
6.01 - 8.00% .......................        697,222        190,154        75,883         186,082       1,149,341
8.01 - 10.00% ......................          6,696          8,171        11,386          51,618          77,871
10.01 - 12.00% .....................          6,876            414           690           3,071          11,051
12.01 - 14.00% .....................              -             10            39             329             378
14.01% or more .....................              -             17             -               -              17
                                         ----------       --------      --------        ---------     ---------- 
  Total certificates ...............    $ 3,489,052        686,145       241,609         349,563       4,766,369
                                         ==========       ========      ========        ========      ========== 
  Percent of total .................           73.2%          14.4%          5.1%            7.3%          100.0%
                                              =====          =====          ====            =====         ====== 
</TABLE>

Borrowings. The Bank borrows funds from the FHLB ("FHLB advances") on the
security of its capital stock of the FHLB and a portion of its real estate loans
and mortgage-backed securities. The Bank must meet certain standards related to
creditworthiness and community support in connection with the borrowings. These
borrowings are made pursuant to several different credit programs with varying
interest rates and maturities. Over the past few years, the Bank has increased
its use of FHLB advances with variable-rate, interest-rate cap and call
features.

The Bank also uses reverse repurchase agreements as part of its funding sources.
These instruments have traditionally been short-term funding sources, but in
recent years agreements have included extended terms as well as variable-rate,
interest-rate cap and call features. Although replacement of its reverse
repurchase agreements as they mature is not guaranteed, management believes
established credit lines and collateral levels are sufficient to continue the
availability of this source of funds.

Further reference is made to Notes 8, 9 and 10 of the "Notes to Consolidated
Financial Statements" for an analysis of FHLB advances, reverse repurchase
agreements and other borrowings. See also Note 11 of the "Notes to Consolidated
Financial Statements" for information regarding the interest rate risk
management instruments used to extend the terms of liabilities and protect the
cost of funds from increasing interest rates.

The following table sets forth certain information regarding short-term
borrowings at the end of and during the periods indicated. The Company's
short-term borrowings consist entirely of reverse repurchase agreements.

<TABLE>
<CAPTION>

                                                                  YEAR ENDED DECEMBER 31,
                                                  --------------------------------------------------------
                                                     1996                 1995               1994
                                                     ----                 ----               ----
                                                                  (DOLLARS IN THOUSANDS)

<S>                                              <C>                <C>                <C>         
Borrowings outstanding at end of period....      $        -              848,033          2,321,433
Weighted average rate at end of period(1)..               -%                5.86%              5.61%
Maximum month-end balance of borrowings
  during the period........................      $  565,432         $  2,662,000       $  2,526,000
Approximate average borrowings outstanding
  during the period(2).....................         204,069            2,273,000          2,245,000
Approximate weighted average rate during
  the period(1)............................            5.58%                5.99%              4.44%

<FN>
- ---------- 
(1) Does not include the annualized effect of interest rate exchange, cap and
    collar positions.
(2) Computed on a daily basis.
</TABLE>

SUBSIDIARIES

As a federally chartered savings bank, the Bank is permitted by federal
regulations to invest up to 2% of its assets in the stock of, or loans to,
service corporation subsidiaries which may engage exclusively in OTS-approved


                                       11
<PAGE>   15

activities that are reasonably related to the Bank's business. The Bank may
invest an additional 1% of its assets in service corporations where such
additional funds are used for inner-city or community development purposes. The
net book value of the Bank's investment in and loans to its service corporations
at December 31, 1996 was $309.5 million, including a $10.0 million letter of
credit guaranteeing an equal amount of industrial revenue development bonds, the
proceeds of which were used for the construction of its headquarters building in
1986. Operations of the subsidiaries accounted for $25.1 million or 5.8% of 1996
consolidated total income.

Service corporations are involved principally in equipment leasing; real estate
appraisal; sales of tax-deferred annuities, mutual funds and property and
casualty insurance; data processing services; and the development, operation and
sale of real estate.

EMPLOYEES

At December 31, 1996, Charter One and its subsidiaries employed 2,552 full-time
equivalent employees, none of whom is represented by a collective bargaining
group. Management considers its relations with its employees to be excellent.

Charter One currently maintains a comprehensive employee benefit program
providing, among other benefits, an ESOP plan, a 401(k) savings plan,
hospitalization and major medical insurance, paid sick leave, long-term
disability insurance, life insurance and educational programs.

REGULATION

General. Charter One is a savings and loan holding company and, as such, is
subject to regulation by the OTS. Charter One Bank is a federally chartered
savings bank and is a member of the FHLBS, while its deposits are insured by the
FDIC through the Savings Association Insurance Fund ("SAIF"). The lending
activities of Charter One Bank must comply with various state and federal
regulatory requirements. The OTS periodically examines the Bank for compliance
with various regulatory requirements. The FDIC also conducts examinations of
SAIF members. The Bank must file reports with the OTS describing its activities
and financial condition. This supervision and regulation is intended primarily
for the protection of depositors. The following discussion provides an overview
of regulations that have the most significant effect on Charter One.

The laws and regulations governing savings institutions have been through at
least two major revisions in recent years. First, the Riegle-Neal Interstate
Banking and Efficiency Act of 1994, which when fully effective on June 1, 1997,
permits commercial banks interstate branching which could result in more intense
competition from out of state banks. Second, on September 30, 1996, the
Regulatory Paperwork Reduction Act was signed into Law. Among other things this
legislation eliminated the premium differential between SAIF insured
institutions and Bank Insurance Fund ("BIF") insured institutions. The new
legislation also provides for the merger of SAIF and BIF if certain conditions
are met by January 1, 1999.

Capital Requirements. Regulatory capital standards for savings institutions
consist of three components: a core capital requirement, a tangible capital
requirement and a risk-based capital requirement. All three components are
required to be no less stringent than the corresponding requirements applicable
to national banks.

All savings institutions must have core capital of at least 3.00% of adjusted
total assets. Charter One Bank's core capital equals shareholders' equity
adjusted for net unrealized gains and losses on securities available for sale
less the capitalization of the parent company, its investment in a real estate
subsidiary and goodwill. Charter One Bank's core capital ratio was 5.00% at
December 31, 1996.

Savings institutions have a statutory requirement to maintain tangible capital
of at least 1.5% of adjusted total assets. For purpose of this requirement,
Charter One Bank's tangible capital is equal to its core capital. At December
31, 1996, Charter One Bank's tangible capital ratio was 5.00%. 

The risk-based capital standard adopted by the OTS currently requires savings
institutions to maintain a minimum ratio of total capital (core capital plus
supplementary capital) to risk-weighted assets of 8.00%. At the end of 1996,
Charter One Bank's supplementary capital consisted of general valuation
allowances. Supplementary capital may be used to satisfy the risk-based
requirement only up to an amount equal to core capital. In determining the
amount of risk-weighted assets, all assets, including certain off-balance sheet
items, are multiplied by a risk weight 
<PAGE>   16

based on the risks which OTS deems inherent in the type of assets. Charter One
Bank's risk-based capital ratio was 10.62% at December 31, 1996.

The OTS has adopted final regulations adding an interest rate risk component to
the risk-based capital requirements for savings associations, although
implementation of the regulation has been delayed. In August 1995, the FDIC
revised its capital standards to state explicitly that it will consider the risk
of declines in the economic value of capital due to changes in interest rates.
The FDIC stated that in the future, after gaining more experience with the risk
measurement process, it will issue a proposed rule that would establish an
explicit minimum capital charge for interest rate risk. The ultimate effect of
such risk-based capital requirements cannot be determined until final
regulations are adopted.

See "MD&A - Capital and Dividends" and Note 14 of the "Notes to Consolidated
Financial Statements" for a discussion of Charter One Bank's capital calculation
and its compliance with regulatory capital requirements and the Prompt
Corrective Action Act at December 31, 1996.

Capital Distributions Regulation. The OTS regulation on capital distributions
imposes limits on all capital distributions by savings institutions. Since this
regulation applies to Charter One Bank, it affects the Bank's ability to pay
dividends to its parent, CMB, which pays dividends to Charter One, which in turn
pays dividends to its shareholders. The regulation establishes a three-tiered
system of regulation, with the greatest flexibility being afforded to
well-capitalized institutions. An institution that has regulatory capital which
is at least equal to its capital requirement and has not been notified that it
"is in need of more than normal supervision," is a Tier 1 institution. Charter
One Bank was a Tier 1 institution at the end of 1996. A Tier 1 institution is
permitted to make capital distributions during a calendar year up to the greater
of (i) 100% of its net income to date during the calendar year plus the amount
that would reduce by one-half its surplus capital ratio at the beginning of the
calendar year, or (ii) 75% of its net income over the most recent four-quarter
period. In December 1994, the OTS proposed revisions to its capital distribution
regulations to conform with the capital adequacy classification adopted under
FDICIA. Under the proposal, savings associations generally would be authorized
to make capital distributions so long as they are not deemed in troubled
condition and would remain classified as at least adequately capitalized
following a proposed distribution. Savings associations held by savings and loan
holding companies would still be required to submit prior written notification
to the OTS, as was the case at the end of 1996.

Charter One's principal source of capital is dividends paid to it by CMB which
principal source of capital is dividends paid to it by Charter One Bank. In
1996, Charter One Bank paid dividends of $100 million to the Company (prior to
the formation of CMB) and $108 million to CMB. The above-described regulation on
capital distributions does not currently affect the ability of Charter One to
pay dividends to its shareholders. See "Item 5. Market for Registrant's Common
Equity and Related Shareholder Matters" for dividends paid to shareholders.

Deposit Insurance. Charter One Bank's deposits are insured up to $100,000 by the
FDIC through the SAIF and backed by the full faith and credit of the United
States Government. The Bank is charged an annual premium for this insurance. The
rate assessed is based on the capital adequacy and supervisory rating of the
institution and is assigned by the FDIC.

The FDIC is authorized to establish separate annual assessment rates for deposit
insurance for members of the Bank Insurance Fund ("BIF") and the SAIF. The FDIC
may increase assessment rates for either fund if necessary to restore the fund's
ratio of reserves to insured deposits to its target level within a reasonable
time. See "MD&A - General" for a discussion of the recapitalization of the SAIF
in 1996.

The FDIC has established a risk-based assessment system for both SAIF and BIF
members. During 1996, under this system, SAIF assessments ranged from .23% to
 .31% of insured deposits of the institution and BIF assessments ranged from .00%
to .27%, based on the risk the institution poses to its deposit insurance fund.
This risk level is determined based on the institution's capital level and the
FDIC's level of supervisory concern about the institution. See "MD&A - General"
for a discussion of assessments expected in 1997.

Classification of Assets. Federal regulations require savings institutions to
review their assets on a regular basis and to classify them as "substandard,"
"doubtful" or "loss," if warranted. General valuation allowances for loan losses
are required to be established, as needed, for assets classified as substandard
or doubtful. If an asset is classified as a loss, the institution must either
establish a specific valuation allowance equal to the amount classified as a
loss or charge off such amount. The institution's OTS Regional Director has the
authority to 


                                       13
<PAGE>   17

approve, disapprove or modify any asset classification, or the amounts
established as allowances for loan losses. Management believes that following
these procedures results in a level of valuation allowances that is consistent
with generally accepted accounting principles. For additional information, see
"Business - Delinquencies and Nonperforming Assets."

Community Reinvestment Act. Federally chartered savings associations are subject
to regulatory oversight by the OTS under various consumer protection and fair
lending laws. These laws govern, among other things, truth-in-lending
disclosure, equal credit opportunity, fair credit reporting and community
reinvestment. Failure to abide by federal laws and regulations governing
community reinvestment could limit the ability of an association to open a new
branch or engage in a merger transaction. The OTS has recently revised
regulations governing community reinvestment to evaluate actual lending and
investment within an association's designated service area, with particular
emphasis on low-to-moderate income areas and borrowers. These new regulations
also evaluate an association's service to low-and moderate-income areas in terms
of branch locations. The Bank does not anticipate a significant impact on its
operations as a result of these revised regulations.

Federal Home Loan Bank System. Charter One Bank is a member of the FHLBS, which
consists of 12 regional Federal Home Loan Banks subject to supervision and
regulation by the Federal Housing Finance Board. The FHLBs provide a central
credit facility primarily for member institutions by offering funding sources in
the form of FHLB advances. As a member of the FHLB of Cincinnati, Charter One
Bank is required to acquire and hold shares of capital stock in the FHLB of
Cincinnati based on the size of its residential mortgage portfolio and the
outstanding FHLB advances and letters of credit. The Bank is also required to
hold shares of capital stock in the FHLB of Indianapolis (of which First Federal
was a member) until FHLB advances issued to First Federal prior to the Merger
mature. Charter One Bank is in compliance with these requirements at December
31, 1996, with a consolidated investment in FHLB stock of $215.8 million.


FEDERAL AND STATE TAXATION

Federal Taxation. Charter One is subject to the provisions of the Internal
Revenue Code of 1986, as amended (the "Code"), which subject corporations to an
income tax generally calculated at 35% of taxable income. The Company and its
subsidiaries file a consolidated federal income tax return.

At December 31, 1996, the Company had no net operating loss carryforwards for
federal income tax purposes. Federal income tax rules allow net operating losses
to be carried back three years and carried forward 15 years.

Audits of tax returns have been completed by the Internal Revenue Service with
respect to tax returns through 1993 for the Bank and through 1988 for FirstFed.
However, the Bank is currently under audit by the Internal Revenue Service with
respect to tax returns for 1994 and 1995. FirstFed is currently under audit by
the Internal Revenue Service with respect to tax returns from 1993 through
October 31, 1995. No material tax liabilities are outstanding related to tax
issues for 1996 and prior years.

See Note 1 and Note 12 of the "Notes to Consolidated Financial Statements" for
further information concerning the financial statement reporting of federal
income taxes of the Company and a discussion of 1996 legislation affecting the
tax treatment of the bad debt deduction.

State Taxation. Charter One is subject to the Ohio franchise tax on holding
companies of financial institutions. The tax imposed is the greater of the tax
on net worth after adjustments to exclude the portion attributable to the
financial institution or the tax on net income. The tax on net income is
computed on federal taxable income adjusted to exclude distributions from the
financial institutions, and subject to certain other adjustments. The rate of
tax differs for the net worth and net income computations and can include a
surtax if based on net income and an add-on litter tax under either method.
Charter One is also subject to the Delaware franchise tax, which is based on the
total number of authorized shares of stock.

Charter One Bank is also taxed under Ohio law. Charter One Bank is subject to an
Ohio franchise tax based on its net worth plus certain reserve amounts. Total
net worth for this purpose is reduced by certain exempt assets. As a result of
the Merger, the resulting net taxable value is apportioned between Ohio and
Michigan, with the Ohio portion taxed at a rate of 1.5%.

                                       14
<PAGE>   18

Additionally, as a result of the Merger, the Company is now subject to taxes
imposed by the State of Michigan. The Single Business Tax ("SBT") is the primary
tax, and is a value-added type of tax for the privilege of doing business in the
State of Michigan and carries a tax rate of 2.30%. The major components of the
tax base are: compensation, federal taxable income and depreciation, less the
cost of acquisition of tangible assets during the year. Charter One and its
Michigan subsidiaries file separate returns. The Bank is also subject to an
Intangibles Tax of $.20 on each $1,000 of Michigan savings deposits, which
amounted to $386,000 for 1996. The State of Michigan had audited First Federal
through 1990. No material tax liabilities are outstanding related to tax issues
for 1996 and prior years. SBT rules have no net operating loss carryback
provisions; however, business losses may be carried forward for 10 years.
Because of FirstFed's business loss in 1994 of $63.2 million and for the 10
months ended October 31, 1995 of $11.3 million, the Company had a business loss
carryforward for SBT purposes of approximately $74.5 million at December 31,
1995. This loss carryforward was utilized in 1996.

EXECUTIVE OFFICERS

Executive Officers of the Registrant. The executive officers of the Company,
each of whom is currently an executive officer of the Bank, are identified
below. The executive officers of the Company are elected annually by its Board
of Directors to serve until the next annual election of officers following the
annual meeting of shareholders.

<TABLE>
<CAPTION>

                                   AGE AT
                                DECEMBER 31,                                                                OFFICER
               NAME                 1996                         POSITION WITH THE COMPANY                   SINCE
               ------           -------------                   -------------------------                   --------

<S>                                  <C>    <C>                                                              <C> 
Charles John Koch...........         50     Chairman of the Board, President and Chief Executive Officer     1987
Mark D. Grossi..............         43     Senior Vice President                                            1992
John David Koch.............         44     Senior Vice President                                            1987
Richard W. Neu..............         40     Senior Vice President and Chief Financial Officer                1995
Robert J. Vana..............         47     Chief Corporate Counsel and Corporate Secretary                  1987
</TABLE>

Executive Officers of the Bank. The following table sets forth certain
information regarding the executive officers of the Bank. The executive officers
of the Bank are elected annually by the Board of Directors to serve until the
next annual election of officers.

<TABLE>
<CAPTION>

                                   AGE AT
                                DECEMBER 31,                                                               OFFICER
               NAME                 1996                      PRINCIPAL POSITION WITH THE BANK             SINCE
               ----             -------------                 --------------------------------            ---------

<S>                                  <C>    <C>                                                              <C> 
Charles John Koch...........         50     Chairman of the Board, President and Chief Executive Officer     1976
Mark D. Grossi..............         43     Executive Vice President, Retail Banking                         1992
John David Koch.............         44     Executive Vice President, Lending and Credit Administration      1982
Richard W. Neu..............         40     Executive Vice President and Chief Financial Officer             1995
Robert J. Vana..............         47     Senior Vice President and Corporate Secretary                    1982
</TABLE>

Charles John Koch has been President of Charter One Bank since 1980 and was
Chief Operating Officer of Charter One from 1980 to 1988, when he was appointed
Chief Executive Officer of Charter One. In February 1995, he was appointed
Chairman of the Board of the Company and of the Bank. Mr. Koch is the brother of
John David Koch.

Mark D. Grossi has been Senior Vice President of the Company and an Executive
Vice President of the Bank, responsible for retail banking and branch
administration, since the Company's merger with First American Savings Bank in
September 1992. Prior to the merger, he was President and Chief Executive
Officer of First American from December 1989 and the President and Chief
Operating Officer from 1987 to 1989.

John David Koch joined the Bank in 1982 and is a Senior Vice President of the
Company and an Executive Vice President of the Bank. Mr. Koch is responsible for
the credit and lending functions of the Bank and has management responsibility
for numerous service corporations. Mr. Koch is the brother of Charles John Koch.

Richard W. Neu is Senior Vice President and Treasurer of Charter One Financial,
Inc., and is Executive Vice President and Chief Financial Officer of the Bank.
He joined Charter One from First Federal upon the Merger. 

                                       15
<PAGE>   19

He had served as Executive Vice President and Chief Financial Officer of First
Federal since 1989, and joined First Federal in 1985.

Robert J. Vana has been Chief Corporate Counsel and Corporate Secretary of the
Company since 1988 and joined the Bank as Senior Vice President and Corporate
Secretary in 1982.


ITEM 2. PROPERTIES

Charter One Bank's executive offices are located at 1215 Superior Avenue,
Cleveland, Ohio in a seven-story office building owned by a subsidiary of the
Bank. The bank operates a branch facility in the building and leases a portion
of the office space. Charter One Bank also maintains an operations center in a
single-story building owned by the Bank and located in Cleveland, Ohio. The Bank
owns various other office buildings including a 23-story office building in
Detroit, nine-story office building in Toledo, and a four-story office building
in downtown Canton. The buildings in Detroit, Toledo and Canton each include
space for a branch office and various divisional administrative functions, with
any remaining space leased to tenants.

As of December 31, 1996, Charter One Bank conducted business from 181 locations:
94 banking offices located throughout Ohio, 78 banking offices in Michigan and 9
loan production offices in Ohio, Michigan, Indiana and Kentucky. The Bank
operates 133 ATMs at various banking offices and is a member of the Money Access
Center System ("MAC"), which provides its customers access to ATMs nationwide. A
summary of the Bank's banking and loan production offices by market area is
presented in the table below. The lease terms for branch offices are not
individually material. Terms range from monthly to seven years.

<TABLE>
<CAPTION>

                      METROPOLITAN AREA                    OWNED  LEASED   TOTAL
                      -----------------                    -----  ------   -----

<S>                                                         <C>      <C>     <C>
OHIO
  Cleveland ..........................................       27      19       46
  Akron ..............................................        5       7       12
  Columbus ...........................................       -        2        2
  Youngstown .........................................        2       1        3
  Toledo .............................................       19       1       20
  Portsmouth .........................................        2      --        2
  Canton .............................................       10       4       14
                                                            ---      --      ---
    Ohio total .......................................       65      34       99
                                                            ---      --      ---

INDIANA AND KENTUCKY                                         -        2        2

MICHIGAN
  Detroit ............................................       68       3       71
  Grand Rapids .......................................        1       -        1
  Kalamazoo ..........................................        3       1        4
  Lansing/Owosso .....................................        3       1        4
                                                            ---      --      ---
    Michigan total ...................................       75       5       80
                                                            ---      --      ---

      Total banking and loan production offices ......      140      41      181
                                                            ===      ==      ===
</TABLE>


ITEM 3. LEGAL PROCEEDINGS

The Bank and its subsidiaries are involved as plaintiff or defendant in various
actions incident to their business, none of which is believed to be material to
the financial condition of the Bank, except as discussed below.

Prior to the Merger, Charter One and First Federal each filed a lawsuit against
the United States based upon the breach of certain agreements between Charter
One and First Federal, respectively, and the government involving supervisory
goodwill and capital credits in the aggregate amount of approximately $126
million. FIRST FEDERAL OF MICHIGAN V. UNITED STATES, No. 95-464C was filed in
the United States Court of Federal Claims on July 20, 1995. CHARTER ONE BANK,
F.S.B. V. UNITED STATES, No. 95-528C was filed in the same court on August 8,
1995. These actions, claiming damages for the government's breach of four
separate contractual agreements, have been 

                                       16
<PAGE>   20

consolidated and the case is proceeding pursuant to the terms of a Case
Management Order ("CMO") entered by the Court to govern all similar
goodwill/contract cases.

Pursuant to that CMO, Charter One filed a motion for summary judgment on
liability as to two of the four contractual agreements at issue on Charter One's
complaint. That motion is currently pending. The status of the litigation is
dependent to some degree upon factors which are out of the control of Charter
One, including, but not limited to, the outcome of the damages litigation in
GLENDALE FEDERAL BANK V. U.S., No. 90-772C in the United States Court of Federal
Claims and STATESMAN SAVINGS BANK V. U.S., No. 90-773C. The United States
Supreme Court found, on July 1, 1996, that the government, by enacting FIRREA,
had breached contractual agreements with Glendale and with Statesman, whereby
the government had agreed to recognize supervisory goodwill and capital credits
as assets includible in regulatory capital. The cases were then remanded to the
Court of Federal Claims for a trial on damages before Chief Judge Smith. The
Court has indicated that decisions in those cases should be expected
approximately 90 days after the conclusion of the damages trials.

Under the CMO, trials in other pending cases are expected to commence in
mid-to-late 1997, following the conclusion of the trials in the Glendale and
Statesman cases. Due to the pendency of these other related cases, and the
uncertainty inherent in litigation, Charter One is not able to estimate either
the time frame for resolution of its claims, or the final outcome of its
litigation against the government, including the damages, if any, which could be
awarded if Charter One ultimately prevails on liability issues.

ITEM 4. SUBMISSION OF MATTERS TO VOTE OF SECURITY HOLDERS

   There were no matters submitted to a vote of security holders during the
fourth quarter ended December 31, 1996.


                                    PART II


ITEM 5.  MARKET FOR REGISTRANT'S COMMON EQUITY AND RELATED SHAREHOLDER MATTERS

See "MD&A - Capital and Dividends" for information required by this item.


ITEM 6.  SELECTED FINANCIAL DATA



                                       17
<PAGE>   21


                                FIVE-YEAR SUMMARY
<TABLE>
<CAPTION>

                                                                AT AND FOR THE YEAR ENDED DECEMBER 31,
                                                    ----------------------------------------------------------------
                                                       1996         1995         1994         1993          1992
                                                       ----         ----         ----         ----          ----
                                                             (DOLLARS IN THOUSANDS, EXCEPT PER SHARE DATA)
<S>                                                <C>            <C>          <C>          <C>           <C>      
Operating data:
Interest income ................................   $ 1,004,478    1,087,410    1,006,180    1,082,156     1,131,758
Interest expense ...............................       621,086      769,594      694,207      774,762       884,752
                                                    -----------  -----------  -----------   ----------   -----------
Net interest income ............................       383,392      317,816      311,973      307,394       247,006
Provision for loan and lease losses ............         4,001        1,032        2,948        7,549        12,544
                                                    -----------  -----------  -----------   ----------   -----------
Net interest income after provision
  for loan and lease losses ....................       379,391      316,784      309,025      299,845       234,462
Other income:
  Net gain (loss)(1) ...........................         1,893      (92,303)    (145,786)       6,832        25,078
  Other ........................................        55,245       44,467       35,397       33,027        28,414
Administrative expenses(2) .....................       244,024      215,743      175,961      178,889       167,516
                                                    -----------  -----------  -----------   ----------   -----------
Income before federal income taxes,
  extraordinary item and cumulative
  effect of accounting change ..................       192,505       53,205       22,675      160,815       120,438
Federal income taxes ...........................        64,783       19,173        7,056       56,415        42,270
                                                    -----------  -----------  -----------   ----------   -----------
Income before extraordinary item
  and cumulative effect of
  accounting change ............................       127,722       34,032       15,619      104,400        78,168
Extraordinary item - early
  extinguishment of debt, net of tax
    benefit of $6,361 ..........................             -            -      (12,348)           -             -
Cumulative effect of accounting
  change(3) ....................................             -            -            -            -        14,825
                                                    -----------  -----------  -----------   ----------   -----------
Net income .....................................   $   127,722       34,032        3,271      104,400        92,993
                                                    ===========  ===========  ===========   ==========   ===========

EARNINGS PER COMMON AND COMMON
 EQUIVALENT SHARE(4):
Income before extraordinary item
 and accounting change .........................   $      2.67          .71          .32         2.18          1.87
Extraordinary item - early
 extinguishment of debt ........................             -            -         (.26)           -             -
Cumulative effect of accounting
 change ........................................             -            -            -            -           .35
                                                    -----------  -----------  -----------   ----------   -----------
Net income .....................................   $      2.67          .71          .06         2.18          2.22
                                                    ===========  ===========  ===========   ==========   ===========
Dividends declared and paid per
 common share(5) ...............................   $       .86          .71          .56          .40           .30
Common stock price range:
  High .........................................         44.75        31.79        22.86        23.81         19.05
  Low ..........................................         27.14        17.98        16.90        16.19         10.79
  Close ........................................         42.00        29.17        18.09        18.81         19.05
Dividend payout ratio ..........................         32.21%      100.00%           *        18.34%        13.51%


<FN>
- ----------
* Not meaningful.

(1) 1995 includes $101.8 million of merger-related costs, $66.1 million after
    tax. 1994 includes $152.8 million in restructuring charges, $100.9 million
    after tax.

(2) 1996 includes $56.3 million from special SAIF assessment. 1995 includes
    $37.5 million of merger expenses.

(3) During 1992, the Company changed its method of accounting for income taxes
    by adopting Statement of Financial Accounting Standards ("SFAS") No. 109,
    "Accounting for Income Taxes."

(4) All historical earnings per share have been restated to reflect the 5% stock
    dividend issued on September 30, 1996. During 1995 and 1992, the Company
    completed mergers which were accounted for as poolings of interests.

(5) The amounts presented herein are historical per share amounts declared and
    paid by the Company, as adjusted for stock splits and stock dividend. No
    adjustment has been made for mergers accounted for as pooling of interests.

</TABLE>



                                       18
<PAGE>   22




                          FIVE-YEAR SUMMARY (CONTINUED)
<TABLE>
<CAPTION>

                                                           AT AND FOR THE YEAR ENDED DECEMBER 31,
                                             --------------------------------------------------------------------
                                                1996          1995          1994          1993          1992
                                                ----          ----          ----          ----          ----
                                                         (DOLLARS IN THOUSANDS, EXCEPT PER SHARE DATA)
<S>                                         <C>             <C>           <C>           <C>           <C>       
Financial condition and
 OTHER DATA:
Cash, federal funds sold and other ....     $    270,304       658,371       341,935       271,643       266,060
Investment securities .................          243,632       407,427       467,247       428,579       687,285
Mortgage-backed securities ............        4,704,074     5,314,749     6,628,591     6,718,615     5,946,949
Loans and leases, net .................        8,100,342     6,678,600     6,592,975     6,562,088     6,234,954
Other assets ..........................          575,489       499,214       491,432       466,583       499,612
                                             ------------  ------------  ------------  ------------  ------------
  Total assets ........................     $ 13,893,841    13,558,361    14,522,180    14,447,508    13,634,860
                                             ============  ============  ============  ============  ============
Deposits ..............................     $  7,841,197     7,012,491     7,089,153     7,280,125     7,088,649
FHLB advances .........................        3,194,333     3,163,144     2,968,290     2,316,523     2,203,627
Other borrowings ......................        1,760,958     2,298,540     3,415,305     3,692,732     3,275,105
Other liabilities .....................          175,629       199,313       225,761       255,889       333,628
Shareholders' equity ..................          921,724       884,873       823,671       902,239       733,851
                                             ------------  ------------  ------------  ------------  ------------
  Total liabilities and shareholders'
   equity .............................     $ 13,893,841    13,558,361    14,522,180    14,447,508    13,634,860
                                             ============  ============  ============  ============  ============
Total assets as initially reported(1) .     $ 13,893,841    13,558,361     6,130,172     5,215,426     4,261,850
Loan servicing portfolio ..............     $  1,478,187     1,181,245       883,399       960,318     1,223,993
Number of offices:
  Full service branches ...............              172           155           157           170           173
  Loan production offices .............                9             9             6             3             4
Number of employees (FTEs) ............            2,552         2,416         2,401         2,564         2,533
Book value per share(2) ...............     $      19.85         19.66         17.44         19.14         17.89
SELECTED RATIOS:
Net yield on average interest-
 earning assets .......................             2.92%         2.23%         2.24%         2.18%         1.86%
Interest rate spread during
 the period ...........................             2.66          1.96          1.99          1.89          1.53
Return on average equity(3):
  Before SAIF assessment, restructuring,
   merger-related charges and accounting
   change, net ........................            17.93         14.61         14.02         12.28         11.34
  After SAIF assessment, restructuring,
   merger-related charges and accounting
   change, net ........................            13.89          3.93           .39         12.28         13.49
Return on average assets(3):
  Before SAIF assessment, restructuring,
   merger-related charges and accounting
   change, net ........................             1.22           .86           .82           .72           .57
  After SAIF assessment, restructuring,
   merger-related charges and accounting
   change, net ........................              .94           .23           .02           .72           .68
Average shareholders' equity to
 average assets .......................             6.80          5.91          5.84          5.84          5.01
Total shareholders' equity to total
 assets (at end of year) ..............             6.63          6.53          5.67          6.24          5.38
Efficiency ratio excluding SAIF
 assessment and merger expenses(4) ....            42.22         48.98         50.48         52.12         60.14
Administrative expenses to
 average assets .......................             1.80          1.47          1.23          1.23          1.22
Net interest income to
 administrative expenses ..............             1.57x         1.47x         1.77x         1.72x        1.47x


<FN>
- ----------
(1) The amounts presented represent amounts as initially reported by the company
    in the respective year's annual report to shareholders.
(2) Per share data has been restated to reflect the 5% stock dividend issued
    September 30, 1996.
(3) Returns are presented before and after significant nonrecurring items: in
    1996 the SAIF assessment reduced net income by $37,130,000, after tax; in
    1995 net charges related to FirstFed Merger reduced net income by
    $92,594,000, after tax; and in 1994 net charges related to FirstFed's
    financial restructuring reduced net income by $114,005,000.
(4) Including the federal deposit insurance special assessment of $56.3 million,
    the 1996 efficiency ratio was 55.04%. Including merger expenses of $37.5
    million, the 1995 efficiency ratio was 59.34%.
</TABLE>

                                       19
<PAGE>   23

ITEM 7. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS
        OF OPERATIONS

The following financial review presents an analysis of the asset and liability
structure of the Company and a discussion of the results of operations for each
of the periods presented in the annual report and sources of liquidity and
capital resources. Certain statements under this caption, "Management's
Discussion and Analysis of Financial Condition and Results of Operations,"
constitute `forward-looking statements' under the Private Securities Litigation
Reform Act of 1995 (the `Reform Act'). See "Part I. Item 1. Business -
Discussion of Forward-looking Statements."


HOLDING COMPANY BUSINESS

Charter One Financial, Inc. ("Charter One" or the "Company") is a Delaware
corporation organized as a unitary savings and loan holding company and owns all
of the outstanding capital stock of Charter Michigan Bancorp., Inc. which is a
Michigan corporation organized as a unitary savings and loan holding company,
which in turn owns all of the outstanding capital stock of Charter One Bank,
F.S.B. (the "Bank".) The business of the Bank and, therefore, the primary
business of the Company is providing consumer and business banking services to
certain major markets in Ohio and, after October 1995, in Michigan. At the end
of 1996 the Bank was doing business through 172 full service banking branches
and 9 loan production offices.


GENERAL

Much of the Company's growth in recent years has been through mergers and
acquisitions. On October 31, 1995, Charter One completed the most significant
merger in its history when it combined with FirstFed Michigan Corporation
("FirstFed") in a merger of equals (the "FirstFed Merger") which was accounted
for as a pooling of interests and, accordingly, the financial statements for the
Company for all periods prior to the merger have been restated to include the
results of FirstFed. FirstFed was the holding company for First Federal of
Michigan ("First Federal"), a $7.7 billion savings and loan headquartered in
Detroit, Michigan. See Note 2 to the Consolidated Financial Statements for
further information concerning this merger.

In 1996, the only merger and acquisition activity was the acquisition of First
Nationwide's 21 Michigan branches on June 28 (the "First Nationwide
transaction".) The branch deposits totaled $796.7 million and were assumed at a
cost of $57.0 million which was reflected as goodwill.

Also in 1996, two major legislative events occurred which not only affected
current year results but will impact the savings and loan industry going
forward. The first event was in August when legislation was passed by Congress
to substantially limit recapture of the tax liability on certain accumulated bad
debt reserves which previously would have penalized any thrift choosing to adopt
a bank charter, either independently or in conjunction with a merger
transaction. Charter One's unrecorded potential liability approximated $60
million at the time of the legislation.

The second event occurred in September when Congress moved to recapitalize the
Savings and Loan Insurance Fund ("SAIF".) The recapitalization was accomplished
through a one-time special assessment of member institutions. The Bank's share
of the assessment resulted in an after-tax charge of $37.1 million (the "SAIF
assessment".) Due to the recapitalization, the Bank's deposit insurance rate
will be reduced to 6.5 basis points of insured deposits starting in 1997, down
from 23 basis points in 1996. As a result, it is expected that the Bank's
federal deposit insurance premium expense will be approximately $11.0 million
lower in 1997 than in 1996.


RESULTS OF OPERATIONS

The Bank's net income generally depends upon its net interest income, which is
the difference between the interest and dividend income earned on its loans and
investments and the interest expense on its deposits and borrowings. The Bank's
net interest income is significantly affected by general economic conditions and
policies of regulatory authorities.


                                       20
<PAGE>   24

For the year ended December 31, 1996, Charter One reported net income of $127.7
million, $34.0 million and $3.3 million in the years ended December
31, 1995 and 1994, respectively. On a per share basis, net income was $2.67,
$0.71 and $0.06 in 1996, 1995 and 1994 respectively. As discussed below, the
FirstFed Merger had a significant impact on 1995 and 1994 results. In addition,
the 1996 results were adversely affected by the SAIF assessment detailed above.

IMPACT OF FIRSTFED MERGER

The FirstFed Merger had a major impact on 1995 results. Additionally, because
the transaction was accounted for as a pooling of interests, it had a similar
impact on combined results reported for 1994. Because of the size, timing and
nature of the FirstFed Merger, much of the discussion here as it relates to
historical results cannot be meaningfully applied to future results and
operations.

1995 Impact

An integral component of the FirstFed Merger was a plan to reposition the
combined balance sheet in order to reduce the wholesale component of the
Company's operation and conform the interest rate risk profile to that of
Charter One before the merger. This plan, which was fully executed by year-end
1995, included the sale of $940 million of fixed, low-rate mortgage-backed
securities, the sale of $330 million of fixed, low-rate mortgage loans, and a
$740 million reduction in maturing agency investments. Proceeds from these sales
and maturities were used to repay approximately $1.5 billion of short-term
borrowings. Additionally, management took advantage of a relatively flat yield
curve to lengthen the maturity of $900 million in medium-term borrowings.
Finally, $750 million in interest rate exchange agreements ("swaps") and $800
million in interest rate cap agreements ("caps") were eliminated. The charges
related to the repositioning and those related to the merger itself totaled
$92.6 million, after tax, and are summarized below.

<TABLE>
<CAPTION>

                                                                     EFFECT ON YEAR ENDED
                                                                       DECEMBER 31, 1995
                                                                     -----------------------
                                                                     PRETAX         AFTER
                                                                     ------         -----
                                                                                      TAX
                                                                                      ---
                                                                   (DOLLARS IN THOUSANDS)
<S>                                                               <C>            <C>     
Merger expenses:                                                 
  Transaction costs .........................................       $(5,900)      (5,900)
  Severance costs ...........................................       (18,715)     (12,163)
  Other costs to combine operations .........................       (12,913)      (8,392)
                                                                  ---------      -------
    Total merger expenses ...................................       (37,528)     (26,455)
Loss on loans and securities ................................       (25,545)     (16,605)
Termination of swaps and caps ...............................       (76,207)     (49,534)
                                                                  ---------      -------
  Impact of repositioning and merger expenses on 1995 results     $(139,280)     (92,594)
                                                                   =========     ======== 
</TABLE>


1994 Impact

FirstFed reported a net loss for 1994 which, because of pooling of interests
accounting, is now reflected in Charter One's consolidated results for 1994.
FirstFed's loss was the result of a financial restructuring undertaken in the
first quarter of 1994, based upon an evaluation of its existing capital position
and then current market conditions with a goal of increasing future core
earnings and improving the corporation's overall financial profile. The major
components of the restructuring were: (i) reducing mortgage-backed securities by
$1.1 billion; (ii) terminating $900 million of interest rate swaps and
eliminating the liabilities to which they were specifically assigned; (iii)
extinguishing $194 million of FHLB advances; (iv) recording a $52.7 million
federal income tax benefit; and (v) adopting SFAS No. 72 to change the
accounting for goodwill. When originally reported, the aggregate effect from
these transactions was a net charge to FirstFed's after-tax net earnings of $146
million. However, in accounting for the FirstFed Merger, timing of the adoption
of SFAS No. 72 was conformed to Charter One's adoption date of January 1, 1990,
which reduced the net charge to the combined after-tax net earnings for 1994 to
$114 million.


PERFORMANCE OVERVIEW

As mentioned previously, the Company's reported results in each of the last
three years were significantly affected by the SAIF assessment and the FirstFed
Merger. By excluding the 1996 SAIF assessment of $56.3 million, the

                                       21
<PAGE>   25

1995 merger expenses of $37.5 million and the restructuring and repositioning
expenses in 1995 and 1994, a more comparable pretax core earnings can be
examined.

The following table summarizes the components of pretax core earnings.

<TABLE>
<CAPTION>

                                                                                YEAR ENDED DECEMBER 31,
                                                                       ------------------------------------------
                                                                         1996            1995            1994
                                                                         ----            ----            ----
                                                                                (DOLLARS IN THOUSANDS)
<S>                                                                   <C>                <C>             <C>    
   Net interest income ........................................       $  383,392         317,816         311,973
   Provision for loan and lease losses ........................           (4,001)         (1,032)         (2,948)
   Other income, excluding gains and losses ...................           55,245          44,467          35,397
   Administrative expenses ....................................         (187,766)       (178,215)       (175,961)
                                                                       ----------      ----------      ----------
     Pretax core earnings .....................................       $  246,870         183,036         168,461
                                                                      ==========         =======         =======
</TABLE>


In general, the above comparison reflects consistent growth in net interest
income, the Company's low credit risk (as characterized by modest provision
levels) and an increasing percentage of core earnings being derived by
non-interest income. Additionally, the Company's efforts to control overhead
costs are illustrated by an efficiency ratio (excluding the SAIF assessment and
merger-related charges) of 42%, 49% and 50% for 1996, 1995 and 1994,
respectively. The efficiency ratio is the ratio of administrative expenses
(excluding goodwill amortization) to net interest income and other income
exclusive of net gains and losses.


NET INTEREST INCOME

Net interest income is the principal source of earnings for the Company. It is
affected by a number of factors including the level, pricing and maturity of
interest-earning assets and interest-bearing liabilities, interest rate
fluctuations and asset quality.

Net interest income for 1996 was $383.4 million, an increase of $65.6 million,
or 20.6%, over the $317.8 million of net interest income in 1995. The increase
in net interest income was primarily due to a lower cost of interest-bearing
liabilities in 1996. The cost of interest-bearing liabilities decreased by 68
basis points to 4.99% for 1996. This lower cost of funds reduced interest
expense by $70.4 million to $621.1 million in 1996, from $769.6 million for
1995. This improvement in the cost of funds was primarily the result of the
financial restructuring undertaken in the fourth quarter of 1995 in conjunction
with the FirstFed Merger. The financial restructuring also reduced the average
balance of interest-earning assets and interest-bearing liabilities. The net
effect of reducing balances with negative spreads caused net interest income to
increase by $4.0 million for 1996 as the average balance of assets and
liabilities each declined by $1.1 billion.

The lower cost of interest-bearing liabilities for 1996 was the primary reason
the interest rate spread improved to 2.66% from 1.96% for 1995. Similarly, the
net yield on interest-earning assets increased to 2.92% for 1996 from 2.23% for
1995.

Net interest income for 1995 was $317.8 million, an increase of $5.8 million, or
1.9%, over net interest income in 1994. The increase in the yield on net
interest-earning assets in 1995 was the primary reason for the increase in net
interest income. The yield increased during 1995 primarily due to higher market
interest rates in 1995 as compared to 1994 and a shifting of assets from lower
yielding mortgage-backed securities available for sale to higher yielding
mortgage-backed securities, investment securities and loans. During the same
period, the cost of interest-bearing liabilities increased by 42 basis points.
This was due to higher market interest rates and customers shifting deposits
from core accounts to certificates of deposit. The average balance of
certificates of deposit was $536.8 million higher in 1995 than 1994. Conversely,
core deposit average balances (checking, savings and money market accounts) were
$329.3 million lower in 1995 than in 1994. This change in the mix of deposit
balances accounted for $23.6 million of the $41.1 million increase in deposit
interest expense. This resulted in the interest rate spread decreasing by 3
basis points to 1.96% for 1995.





                                       22
<PAGE>   26


The following table shows average balances, interest earned or paid and average
interest rates for the years indicated. Average balances are calculated on a
daily basis.

                   AVERAGE BALANCES, INTEREST AND YIELDS/COSTS

<TABLE>
<CAPTION>

                                                        YEAR ENDED DECEMBER 31,
                      ---------------------------------------------------------------------------------------------
                                   1996                           1995                           1994
                      ------------------------------- ------------------------------ ------------------------------
                                              AVG.                            AVG.                           AVG.
                        AVERAGE              YIELD/     AVERAGE              YIELD/    AVERAGE              YIELD/
                        BALANCE    INTEREST   COST      BALANCE    INTEREST   COST     BALANCE    INTEREST   COST
                       ----------  --------- --------  ----------  --------- -------  ----------  --------- -------
                                                         (DOLLARS IN THOUSANDS)
<S>                       <C>         <C>         <C>     <C>         <C>         <C>    <C>         <C>         <C>  
Interest-earning
 assets:
  Loans and lease
   financings(1) ......   $7,442,375  $ 602,432   8.09%   $6,766,695  $ 557,936   8.25%  $6,642,343  $ 532,719   8.02%
  Mortgage-backed
   securities:
    Available for sale     1,134,928     78,143   6.89       368,526     23,820   6.46    1,137,084     64,482   5.67
    Held to maturity       3,881,557    279,832   7.21     5,808,992    418,344   7.20    5,326,992    364,306   6.84
  Investment
   securities available
    for sale ..........      316,843     21,205   6.69       893,433     59,746   6.69      418,125     26,122   6.25
  Other interest-
   earning assets            350,385     22,866   6.53       412,543     27,564   6.68      375,819     18,551   4.94
                          ----------  --------- ------    ----------  --------- ------   ----------  --------- ------
      Total interest-
       earning assets..   13,126,088  1,004,478  7.65     14,250,189  1,087,410  7.63    13,900,363  1,006,180  7.24
                                      ---------                       ---------                      ---------
Allowance for loan
 and lease losses .....      (65,620)                        (64,540)                       (64,355)
Noninterest-earning
 assets(2) ............      466,478                         478,640                        486,209
                          ----------                      ----------                     ----------
        Total assets ..  $13,526,946                     $14,664,289                    $14,322,217
                          ==========                      ==========                     ==========
Interest-bearing
 liabilities:
  Deposits:
    Checking
      accounts ........   $  777,274      9,720   1.25       667,209      9,809   1.47      672,544     10,670   1.59
    Money market
      accounts ........    1,082,869     36,159   3.34       853,140     27,229   3.19      989,654     29,151   2.95
    Savings accounts         913,489     22,000   2.41     1,057,514     25,544   2.42    1,244,971     30,287   2.43
    Certificates of
      deposit .........    4,597,054    259,069   5.64     4,614,460    284,023   6.16    4,077,693    235,386   5.77
                          ----------  --------- ------    ----------  --------- ------   ----------  --------- ------
       Total deposits      7,370,686    326,948   4.44     7,192,323    346,605   4.82    6,984,862    305,494   4.37
                          ----------  --------- ------    ----------  --------- ------   ----------  --------- ------
  FHLB advances .......    3,237,680    185,439   5.73     2,902,779    177,704   6.12    2,770,428    150,744   5.44
  Other borrowings         1,826,084    108,699   5.95     3,467,715    245,285   7.07    3,474,927    237,969   6.85
                          ----------  --------- ------    ----------  --------- ------   ----------  --------- ------
      Total borrowings     5,063,764    294,138   5.81     6,370,494    422,989   6.64    6,245,355    388,713   6.22
                          ----------  --------- ------    ----------  --------- ------   ----------  --------- ------
      Total interest-
      bearing
      liabilities .....   12,434,450    621,086   4.99    13,562,817    769,594   5.67    13,230,217   694,207   5.25
                                      ---------                       ---------                      ---------
Noninterest-bearing
 liabilities                 173,140                         235,003                        255,259
                          ----------                      ----------                     ----------
       Total liabilities  12,607,590                      13,797,820                     13,485,476
Shareholders' equity         919,356                         866,469                        836,741
                          ----------                      ----------                     ----------
       Total liabilities
       and share-
       holders' equity
                         $13,526,946                     $14,664,289                    $14,322,217
                          ==========                      ==========                     ==========
Net interest income                   $ 383,392                       $ 317,816                      $ 311,973
                                      =========                       =========                      =========
Interest rate spread                              2.66                            1.96                           1.99
                                                ======                          ======                         ======
Net yield on average
 interest-earning
 assets ...............                           2.92                            2.23                           2.24
                                                ======                          ======                         ======
Average interest-
 earning assets to
 average interest-
 bearing liabilities ..                          105.6%                          105.1%                         105.1%
                                                 ======                          ======                         ======
<FN>
- ----------
(1) Nonaccrual loans are included in the average balance.
(2) Includes mark-to-market adjustments on securities available for sale.
</TABLE>




                                       23
<PAGE>   27


The following rate-volume analysis shows the approximate relative contribution
of changes in average interest rates and volume to changes in net interest
income for the years indicated.

                              RATE/VOLUME ANALYSIS
<TABLE>
<CAPTION>

                                        YEAR ENDED DECEMBER 31, 1996 V. 1995    YEAR ENDED DECEMBER 31, 1995 V. 1994
                                        ------------------------------------    ------------------------------------
                                          INCREASE (DECREASE) DUE TO               INCREASE (DECREASE) DUE TO
                                          --------------------------               --------------------------
                                                                                         
                                          RATE(1)    VOLUME(1)      TOTAL        RATE(1)      VOLUME(1)  TOTAL
                                          -------    ---------      -----        -------      ---------  -----
                                                                  (DOLLARS IN THOUSANDS)
<S>                                      <C>             <C>         <C>          <C>        <C>          <C>   
Interest income:
  Loans and leases ...................   $ (10,356)      54,852      44,496       15,048     10,169       25,217
  Mortgage-backed securities
    Available for sale ...............       1,652       52,671      54,323        7,973    (48,635)     (40,662)
    Held to maturity .................         442     (138,954)   (138,512)      19,971     34,067       54,038
  Investment securities available
    for sale .........................          48      (38,589)    (38,541)       1,961     31,663       33,624
  Other interest-earning assets ......        (629)      (4,069)     (4,698)       7,056      1,957        9,013
                                          ---------  -----------  ----------     --------   --------    ---------
     Total ...........................      (8,843)     (74,089)    (82,932)      52,009     29,221       81,230
                                          ---------  -----------  ----------     --------   --------    ---------
Interest expense:
  Checking, savings and
   money market accounts .............        (348)       5,645       5,297        1,316     (8,842)      (7,526)
  Certificates of deposit ............     (23,887)      (1,067)    (24,954)      16,197     32,440       48,637
  FHLB advances ......................     (11,920)      19,655       7,735       19,510      7,450       26,960
  Other borrowings ...................     (34,253)    (102,333)   (136,586)       7,811       (495)       7,316
                                          ---------  -----------  ----------     --------   --------    ---------
     Total ...........................     (70,408)     (78,100)   (148,508)      44,834     30,553       75,387
                                          ---------  -----------  ----------     --------   --------    ---------
Change in net interest income ........   $  61,565        4,011      65,576        7,175     (1,332)       5,843
                                          =========  ===========  ==========     ========   ========    =========

<FN>
- ----------
(1) Changes not solely attributable to volume or rate have been allocated in
    proportion to the changes due to volume and rate.
</TABLE>


PROVISION FOR LOAN AND LEASE LOSSES

The provision for loan and lease losses represents a charge against current
earnings in order for management to maintain the allowance for loan and lease
losses at a level that will absorb estimated future loan and lease charge-offs.
The provision for loan and lease losses was $4.0 million in 1996, $1.0 million
in 1995 and $2.9 million in 1994. The increase in the provision was primarily
due to growth in the loan and lease portfolio. The loan and lease portfolio at
December 31, 1996 was $8.1 billion, a 21.3% increase over the $6.7 billion
balance at December 31, 1995. The majority of this growth was in loans secured
by one-to-four family residential real estate, as that portfolio grew by $1.0
billion in 1996. Nonperforming loans and leases as a percentage of total loans
and leases were .44% at December 31, 1996. This was an improvement over the
December 31, 1995 and 1994 ratios of .65% and .75%, respectively. Net loan and
lease charge-offs have remained low. They were .03%, .02% and .04% of average
loan and lease balances for 1996, 1995 and 1994, respectively. See "Financial
Condition - Loans and Leases" for a further discussion about nonperforming
assets and the allowance for loan and lease losses.

OTHER INCOME

Other income for 1996 was $57.1 million as compared to a negative $47.8 million
for 1995. Other income for 1995 was negative as a result of the balance sheet
repositioning implemented in conjunction with the previously discussed FirstFed
Merger. The swap terminations in that repositioning resulted in a loss of $76.2
million in 1995. There was no similar event in 1996. Other net gains and losses
on the sale of investments and mortgage-backed securities during the 1996 period
improved by $19.0 million as compared to 1995 also due to the financial
repositioning that occurred in 1995. The sales of investments available for sale
in the 1996 period were executed to purchase higher yielding investments. The
mortgage-backed security sales in 1996 were in response to significant
deterioration in an issuer's creditworthiness as well as steps taken to
eliminate securities with outstanding balances less than 15% of original
amounts. Separately, recurring fee income increased $11.5 million or 32% during
the 1996 period, the increase consisting of $9.0 million in service fees and
other charges and $2.5 million in loan servicing fees. The improvement was
attributable to increases in fees from checking accounts, fees on servicing
loans for others, brokerage commissions earned by a subsidiary of the Bank, and
prepayment penalties on payoffs of commercial real estate loans. Checking
account fees increased as the number of checking 


                                       24
<PAGE>   28

accounts opened increased when comparing 1996 to 1995. The primary reason for
the increase in the number of checking accounts relates to the acquisition of
over 55,000 demand deposit accounts in the First Nationwide Bank transaction.
Also, the Charter One checking account programs were introduced in Michigan
during 1996 along with a continuing sales effort in Ohio. Loan servicing fees
increased because the balance of loans serviced for others was higher in the
1996 period. In addition to the loans sold as part of the fourth quarter 1995
financial restructuring, in June 1996 another $510 million of mortgage loans
were sold, servicing retained, as part of an interest rate risk management
strategy. Also, mortgage loan prepayment penalties increased as a result of
payoffs on several large commercial real estate loans in 1996. Brokerage
commissions were higher in 1996 as a result of expanded operations.

Other income for 1995 was a negative $47.8 million as compared to a negative
$110.4 million for the 1994 period. As mentioned above, the negative other
income in 1995 was a result of the financial repositioning executed in the
fourth quarter of 1995 in connection with the FirstFed Merger. Other income for
1994 was a negative $110.4 million due to the loss on termination of swaps
associated with FirstFed's 1994 restructuring, as previously discussed. Income
from leasing operations was $7.9 million in 1995, the year ICX Corporation
("ICX") was acquired. See Note 2 to the Consolidated Financial Statements for a
further discussion of the ICX acquisition. Service fees and other charges
increased $2.2 million, or 9.1%, in 1995 over 1994 primarily due to increases in
checking account and ATM fee income. These two increases in fee income were
partially offset by a decrease in loan servicing fees of $1.2 million resulting
from lower average balances of loans serviced for others. The balance was
reduced by repayments of the existing portfolio and fewer loan sales.

ADMINISTRATIVE EXPENSES

Administrative expenses were $244.0 million in 1996 and $215.7 million in 1995.
Each year had nonrecurring expenses that contributed significantly to total
administrative expenses. In 1996, the Bank paid and expensed the $56.3 million
SAIF assessment. In 1995, the Company incurred $37.5 million of one-time
expenses related to the FirstFed Merger. Administrative expenses for 1996,
excluding the SAIF assessment, were $187.8 million as compared to $178.2 million
for 1995, excluding merger-related expenses, a $9.6 million, or 5.4%, increase.
This increase was primarily attributable to increases in compensation and
benefits expense, office occupancy expenses, the amortization of goodwill and
other administrative expenses. These increases were primarily related to
increased retail banking activities along with increased subsidiary operations
relating to brokerage and insurance sales which expanded into the Michigan
market in 1996, offset by a reduction in back office personnel as a result of
the FirstFed Merger. Loans serviced for retail customers increased as Charter
One had a record year in loan originations. See "Loan and Lease Activity" for
further information concerning loan and lease originations and portfolio growth
in 1996. Overall, administrative expenses remained at favorable levels as
illustrated by the 42.2% efficiency ratio, excluding the SAIF assessment, for
1996 as compared to 49.0%, excluding merger-related charges, for 1995.

Administrative expenses for 1995 were $215.7 million, which included the
one-time merger expenses related to the FirstFed Merger of $37.5 million. There
were no comparable merger-related expenses in 1994. Excluding the 1995
merger-related expenses, administrative expenses were $178.2 million as compared
to $176.0 million for 1994, an increase of $2.3 million, or 1.3%. This increase
was primarily due to salaries and employee benefits expenses which increased by
$5.5 million, or 6.6%, which was partially offset by reductions in other
administrative expenses.

FEDERAL INCOME TAX EXPENSE

The provision for federal income taxes was $64.8 million for 1996 as compared to
$19.2 million for 1995. This increase was primarily attributable to an increase
in pretax book income. The effective tax rate was 34% in 1996 and 36% in 1995.
See Note 12 to the Consolidated Financial Statements for a further analysis of
the effective tax rate.

The provision for federal income taxes for 1995 was $19.2 million as compared to
$7.1 million for 1994. The primary reason was the increase in pretax book
income. The effective tax rates for 1995 and 1994 were 36% and 31%,
respectively.




                                       25
<PAGE>   29


ASSET/LIABILITY MANAGEMENT

Interest sensitivity gap ("gap") analysis measures the difference between the
assets and liabilities repricing or maturing within specific time periods. An
asset-sensitive position indicates that there are more rate-sensitive assets
than rate-sensitive liabilities repricing or maturing within specific time
horizons, which would generally imply a favorable impact on net interest income
in periods of rising interest rates and a negative impact in periods of falling
rates. A liability-sensitive position would generally imply a negative impact on
net interest income in periods of rising rates and a positive impact in periods
of falling rates.

Gap analysis has limitations because it cannot measure the effect of interest
rate movements and competitive pressures on the repricing and maturity
characteristics of interest-earning assets and interest-bearing liabilities. In
addition, a significant portion of the Company's adjustable-rate assets have
limits on their maximum yield, whereas most of its interest-bearing liabilities
are not subject to such limitations. As a result, certain assets and liabilities
indicated as repricing within a stated period may in fact reprice at different
times and at different volumes, and certain adjustable-rate assets may reach
their yield limits and not reprice.





                                       26
<PAGE>   30


The following table presents an analysis of the Company's interest-sensitivity
gap position at December 31, 1996. All interest-earning assets and
interest-bearing liabilities are shown based on their contractual maturity or
repricing date adjusted by forecasted prepayment and decay rates. Asset
prepayment and liability decay rates are selected after considering the current
rate environment, industry prepayment and decay rates, the Company's historical
experience, and the repricing and prepayment characteristics of portfolios
acquired through merger.

                           MATURITY/RATE SENSITIVITY
<TABLE>
<CAPTION>
                                                            DECEMBER 31, 1996
                          ---------------------------------------------------------------------------------------
                                                                                              OVER
                              0-6          7-12         1-3          3-5         5-10          10
                            MONTHS        MONTHS       YEARS        YEARS        YEARS       YEARS       TOTAL
                            ------        ------       -----        -----        -----       -----       -----
                                                          (DOLLARS IN THOUSANDS)
<S>                       <C>             <C>          <C>          <C>            <C>        <C>      <C>      
Interest-earning assets:
  Real estate mortgage
   loans and mortgage-
   backed securities:
    Adjustable rate ..... $3,114,367      948,473      728,534      183,445        3,234      2,204    4,980,257
    Fixed rate ..........    548,370      513,883    1,762,262    1,237,945    1,800,626    697,980    6,561,066
  Business loans ........     76,793        1,224        6,247        8,040        2,604          -       94,908
  Consumer loans ........    373,111       77,633      211,143      155,343      111,520          -      928,750
  Lease financings ......     24,028       24,491       81,882       57,042       56,124      6,589      250,156
  Investment securities,
   federal funds sold,
   interest-bearing
   deposits and other
   interest-earning assets   357,466      175,503            -       44,345          537          1      577,852
                          ----------    ---------    ---------   ----------   ----------    -------   ----------
        Total ...........  4,494,135    1,741,207    2,790,068    1,686,160    1,974,645    706,774   13,392,989
                          ----------    ---------    ---------   ----------   ----------    -------   ==========
Interest-bearing
liabilities:
  Deposits:
    Checking and savings
     accounts ...........     69,469       63,911    1,226,929      367,490            -          -    1,727,799
    Money market accounts    672,488            -      672,485            -            -          -    1,344,973
    Certificates of 
     deposit ............  2,336,294    1,181,105      911,770      181,399      157,857          -    4,768,425
  FHLB advances .........  1,641,418      151,159      964,958      410,556       21,895      4,347    3,194,333
  Reverse repurchase
    agreements ..........    374,994      370,000      804,784            -            -          -    1,549,778
  Other borrowings ......     16,885        5,257       12,535       22,532      152,267      1,704      211,180
                           ----------   ---------    ---------    ----------   ----------    -------  ----------
        Total              5,111,548    1,771,432    4,593,461      981,977      332,019      6,051   12,796,488
                           ----------   ---------    ---------    ----------   ----------    -------  ==========
Excess (deficiency) of
 interest-earning assets
 over interest-bearing
 liabilities ............   (617,413)     (30,225)  (1,803,393)     704,183    1,642,626     700,723
Impact of hedging .......    (12,073)     130,000     (112,499)      (5,428)           -          -
                           ----------    ---------    ---------   ----------   ----------    -------
Adjusted interest-
 sensitivity gap ........ $ (629,486)      99,775   (1,915,892)     698,755    1,642,626     700,723
                           ==========    =========    =========   ==========   ==========    =======
Cumulative excess
 (deficiency)
 of interest-earning
 assets over
 interest-bearing 
 liabilities ............ $ (629,486)    (529,711)  (2,445,603)  (1,746,848)    (104,222)    596,501
                           ==========    =========  ===========  ===========   ==========    =======
Cumulative
 interest-sensitivity
 gap as a percentage of
 total
 assets at December 31, 
 1996 ...................      (4.5%)       (3.8%)       (17.%)      (12.6%)       (0.7%)      4.3%
                                =====        =====        =====       ======        =====       ====
Cumulative
 interest-sensitivity
 gap as a percentage of
 total assets at 
 December 31, 1995 ......       4.8%         1.0%        (8.3%)       (6.7%)        0.8%       4.4%
                                =====        =====        =====       ======        =====       ====
</TABLE>

One of the principal operating strategies of Charter One has been to better
match the terms to repricing of its interest rate-sensitive assets and
liabilities to manage the sensitivity of the Company's earnings to changes in
interest rates. Charter One's principal efforts in this strategy include: (i)
originating and retaining adjustable-rate loans with shorter terms or more
frequent repricing than fixed-rate mortgage loans, while offering sufficiently
attractive yields to provide profitable margins over the Company's cost of
funds; and (ii) lengthening the maturities of its interest-bearing liabilities.
Management's goal is to manage the Company's interest rate risk by maintaining
the gap between interest-earning assets and interest-bearing liabilities
repricing within a one-year period to plus or minus 5% of total assets.

As of December 31, 1996, the Company had swaps and caps in place to adjust the
interest rate risk profile of certain borrowings and deposit liabilities. See
Note 11 to the Consolidated Financial Statements for additional information.


                                       27
<PAGE>   31

FINANCIAL CONDITION

Consolidated assets of Charter One Financial, Inc., substantially all held by
Charter One Bank, F.S.B., were $13.9 billion at December 31, 1996, an increase
of $325.7 million, or 2.4%, from December 31, 1995. The increase in assets was
primarily due to growth in the loan and lease portfolio in 1996.

LOANS AND LEASES

Total loans and leases held for investment at December 31, 1996 totaled $8.1
billion, up from $6.7 billion at December 31, 1995. The $1.4 billion, or 21.3%,
increase was primarily due to significant growth in loan originations as the
Bank originated $3.8 billion of new loans and leases in 1996. Which represents a
111.1% increase over the $1.8 billion of loan and lease originations in 1995.
During 1996 the consumer loan portfolio grew by $334.6 million, or 56.3%, over
1995. Over the past few years, management has emphasized growth in the consumer
loan portfolio due to the shorter terms and higher yields. The Bank's consumer
loan portfolio is primarily secured by residential real estate properties. These
loans help the Bank manage its interest rate sensitivity gap. Also to help
manage interest rate sensitivity, the Bank securitized $510.4 million of
fixed-rate mortgage loans which were subsequently sold in June 1996.

The following table summarizes the loan and lease activity for each of the past
three years.

                             LOAN AND LEASE ACTIVITY
<TABLE>
<CAPTION>

                                                                    YEAR ENDED DECEMBER 31,
                                                             --------------------------------------
                                                                1996         1995         1994
                                                                ----         ----         ---- 
                                                                    (DOLLARS IN THOUSANDS)
<S>                                                         <C>            <C>           <C>      
Originations:
  Real estate:
    Permanent:
      One-to-four family .................................. $ 2,426,589    1,077,838     1,023,016
      Multifamily .........................................      48,224       29,093        47,430
      Commercial ..........................................      74,319       56,743        18,295
                                                             -----------  -----------  ------------
        Total permanent ...................................   2,549,132    1,163,674     1,088,741
                                                             -----------  -----------  ------------
    Construction:
      One-to-four family ..................................     320,967      176,503       210,916
      Multifamily .........................................       5,910       10,781        12,003
      Commercial ..........................................      17,246       22,922         8,293
                                                             -----------  -----------  ------------
        Total construction ................................     344,123      210,206       231,212
                                                             -----------  -----------  ------------
          Total real estate loans originated ..............   2,893,255    1,373,880     1,319,953
  Consumer line of credit draws ...........................     207,865      146,293       130,132
  Consumer ................................................     428,107      161,635       142,033
  Business line of credit draws ...........................      70,143       37,980        76,071
  Business ................................................      44,487       21,290        15,048
  Lease financings(1) .....................................     205,789       82,585             -
                                                             -----------  -----------  ------------
        Total loans and lease financings originated .......   3,849,646    1,823,663     1,683,237
                                                             -----------  -----------  ------------
  Lease financings purchased in acquisition of
    ICX Corporation(1)                                                -       76,912             -
                                                             -----------  -----------  ------------
  Sales and principal reductions:
    Loans sold(2) .........................................     570,317      473,488       177,521
    Principal reductions ..................................   1,827,232    1,338,707     1,479,437
                                                             -----------  -----------  ------------
        Total sales and principal reductions ..............   2,397,549    1,812,195     1,656,958
                                                             -----------  -----------  ------------
          Increase before net items ....................... $ 1,452,097       88,380        26,279
                                                             ===========  ===========  ============


- ----------
<FN>
(1) Excludes $29.0 million in operating leases purchased in the acquisition of
    ICX in 1995, and $11.0 million and $22.0 million in operating leases
    originated subsequent to the purchase in 1996 and 1995, respectively.
(2) Includes $510.4 million, $331.4 million and $28.7 million of loans swapped
    for mortgage-backed securities in the years ended December 31, 1996, 1995
    and 1994, respectively.

</TABLE>



                                       28
<PAGE>   32


The following table sets forth certain information concerning Charter One's
nonperforming assets as of the past five year ends. The table illustrates there
has been a downward trend in recent years in the balances and ratios of
nonperforming assets. At December 31, 1996, the Bank had no outstanding
commitments to lend additional funds to borrowers whose loans were on nonaccrual
or restructured status. On January 1, 1995, Charter One adopted SFAS No. 114
"Accounting by Creditors for Impairment of a Loan" and SFAS No. 118 "Accounting
by Creditors for Impairment of a Loan - Income Recognition and Disclosures"
which impose certain requirements on the measurement of impaired loans. The
Company had previously measured such loans in accordance with the methods
prescribed in SFAS No. 114 and the Company's method of recording cash receipts
on impaired loans was essentially the same as prescribed by SFAS No. 118.
Therefore, the comparability of the data presented in the tables below has not
been affected by the adoption of SFAS No. 114 and SFAS No. 118.

                              NONPERFORMING ASSETS
<TABLE>
<CAPTION>

                                                                                 DECEMBER 31,
                                                               --------------------------------------------------
                                                                1996      1995      1994       1993       1992
                                                                ----      ----      ----       ----       ----
                                                                             (DOLLARS IN THOUSANDS)
<S>                                                           <C>         <C>       <C>        <C>       <C>    
Nonperforming loans and leases:
  Nonaccrual loans and leases:
    Real estate loans:
      One-to-four family ................................     $ 10,264    15,145    18,272     24,314     22,128
      Multifamily and commercial ........................        2,372     3,014     4,548      6,595      9,769
      Construction and land .............................          827     1,463     2,596      2,717      1,911
                                                               --------  --------  --------   --------  ---------
        Total real estate loans .........................       13,463    19,622    25,416     33,626     33,808
    Consumer ............................................            -     1,525     1,085      1,550      1,585
    Business ............................................           95         -        77        610      2,368
    Lease financings ....................................            -        27         -          -          -
                                                               --------  --------  --------   --------  ---------
        Total nonaccrual loans and leases ...............       13,558    21,174    26,578     35,786     37,761
                                                               --------  --------  --------   --------  ---------
  Accruing loans and leases delinquent 
   more than 90 days:
    Real estate loans:
      One-to-four family ................................        5,961     2,002     2,781      1,228      3,317
      Multifamily and commercial ........................            -       893       855      1,527        705
      Construction and land .............................            -         -       207        101        208
                                                              --------  --------  --------   --------  ---------
        Total real estate loans .........................        5,961     2,895     3,843      2,856      4,230
    Consumer ............................................          544       147       255        744        467
    Business ............................................           58         -        17        222        372
    Lease financings ....................................            -         -         -          -          -
                                                              --------  --------  --------   --------  ---------
        Total accruing loans and leases
          delinquent more than 90-days ..................        6,563     3,042     4,115      3,822      5,069
                                                              --------  --------  --------   --------  ---------
  Restructured real estate loans ........................       15,294    18,835    18,479     23,609     31,348
                                                              --------  --------  --------   --------  ---------
        Total nonperforming loans and leases ............       35,415    43,051    49,172     63,217     74,178
Real estate acquired through foreclosure
  and other repossessed assets ..........................        7,030    11,650    15,379     31,053     33,604
                                                              --------  --------  --------   --------  ---------
        Total nonperforming assets ......................     $ 42,445    54,701    64,551     94,270    107,782
                                                              ========  ========  ========   ========  =========
Ratio of:
  Nonperforming loans and leases to total
   loans and leases .....................................          .44%      .65%      .75%       .96%      1.19%
  Nonperforming assets to total assets ..................          .31       .40       .44        .65        .79
  Allowance for loan and lease losses to:
    Nonperforming loans and leases ......................       186.14    149.67    131.86     102.37      79.51
    Total loans and leases before allowance .............          .81       .96       .97        .98        .94
</TABLE>


Nonperforming assets at December 31, 1996 stood at $42.4 million, or .31% of
total assets. That figure was down 22% from year-end 1995 primarily due to
improvement in the levels of nonperforming real estate loans attributable to a
strong regional economy. This has also contributed to the improvement in the
ratio of nonperforming loans and leases to total loans and leases. That ratio
was .44%, .65% and .75% at December 31, 1996, 1995 and 1994, respectively.
Nonperforming assets to total assets has had a similar trend, ending at .31% of
total assets at year-end 1996. While these trends are favorable, there are
inherent risks and uncertainties related to the operation of a financial
institution. Therefore, the possibility exists that an abrupt downturn in the
economic environment in Ohio and/or Michigan could result in higher levels of
nonperforming assets.

                                       29
<PAGE>   33

At December 31, 1996, there were $25.0 million of loans not reflected in the
table above, where known information about possible credit problems of borrowers
caused management to have doubts as to the ability of the borrower to comply
with present loan repayment terms and that may result in disclosure of such
loans in the future. Included in the total is a $15.6 million loan on apartment
buildings. The apartment buildings have experienced past cash flow shortfalls,
but the loan is current.

Although loans may be classified as nonaccruing, many continue to pay interest
on an irregular basis or at levels less than the contractual amounts due. A
summary of income recorded on nonaccruing and restructured loans versus the
potential income based upon full contractual yields for the past three years
follows:

             SUMMARY OF INCOME ON NONACCRUING AND RESTRUCTURED LOANS

<TABLE>
<CAPTION>

                                                                    YEAR ENDED DECEMBER 31,
                                                                   ---------------------------
                                                                    1996      1995      1994
                                                                    ----      ----      ----
                                                                     (DOLLARS IN THOUSANDS)

<S>                                                                 <C>       <C>       <C>  
Income potential based on original contract .....................   $2,959    3,511     4,252
Actual income ...................................................    2,178    2,950     3,401
</TABLE>


                 ANALYSIS OF ALLOWANCE FOR LOAN AND LEASE LOSSES
<TABLE>
<CAPTION>

                                                                      YEAR ENDED DECEMBER 31,
                                                       ------------------------------------------------------
                                                        1996        1995       1994        1993       1992
                                                        ----        ----       ----        ----       ----
                                                                      (DOLLARS IN THOUSANDS)

<S>                                                   <C>           <C>        <C>         <C>        <C>   
Balance, beginning of year ....................       $ 64,436      64,838     64,715      58,982     50,577
Provision for loan and lease losses ...........          4,001       1,032      2,948       7,549     12,544
Acquired through acquisition ..................              -           -          -       2,022          -
Other .........................................              -         176          -           -          -
Loans and lease financings charged off:
  Mortgage ....................................         (1,933)     (1,063)    (1,094)     (1,177)      (600)
  Consumer ....................................           (938)     (1,193)    (1,783)     (2,413)    (3,150)
  Business ....................................            (16)        (62)      (343)       (383)    (1,480)
  Lease financings ............................              -           -          -           -          -
                                                       --------    --------   --------    --------   --------
    Total charge-offs .........................         (2,887)     (2,318)    (3,220)     (3,973)    (5,230)
                                                       --------    --------   --------    --------   --------
Recoveries:
  Mortgage ....................................            123         615        200          55        919
  Consumer ....................................            249          49        137          79        171
  Business ....................................              -          44         58           1          1
  Lease financings ............................              -           -          -           -          -
                                                       --------    --------   --------    --------   --------
    Total recoveries ..........................            372         708        395         135      1,091
                                                       --------    --------   --------    --------   --------
    Net loan and lease charge-offs ............         (2,515)     (1,610)    (2,825)     (3,838)    (4,139)
                                                       --------    --------   --------    --------   --------
Balance, end of year ..........................       $ 65,922      64,436     64,838      64,715     58,982
                                                       ========    ========   ========    ========   ========
Net charge-offs to average loans
  and leases ..................................            .03%        .02%       .04%        .06%       .07%
Net charge-offs to provision for
  loan and lease losses .......................          62.86      156.01      95.83       50.84      33.00

</TABLE>




                                       30
<PAGE>   34
                ALLOCATION OF ALLOWANCE FOR LOAN AND LEASE LOSSES
<TABLE>
<CAPTION>
                                                                         DECEMBER 31,
                                                     ------------------------------------------------------
                                                      1996        1995       1994       1993        1992
                                                      ----        ----       ----       ----        ----
                                                                    (DOLLARS IN THOUSANDS)

<S>                                                 <C>           <C>        <C>        <C>         <C>   
Mortgage .....................................      $ 53,133      51,607     51,879     50,813      44,766
Consumer .....................................         6,765       7,214      8,239      9,562      10,724
Business .....................................         5,047       4,883      4,720      4,340       3,492
Lease financings .............................           977         732          -          -           -
                                                     --------    --------   --------   --------    --------
    Total ....................................      $ 65,922      64,436     64,838     64,715      58,982
                                                     ========    ========   ========   ========    ========
Percent of loans and leases to total loans 
 and leases:
  Mortgage ...................................          84.3%       88.3%      91.6%      93.2%       92.5%
  Consumer ...................................          11.4         8.8        7.2        5.8         6.5
  Business ...................................           1.2         0.9        1.2        1.0         1.0
  Lease financings ...........................           3.1         2.0          -          -           -
                                                     --------    --------   --------   --------    --------
    Total ....................................         100.0%      100.0%     100.0%     100.0%      100.0%
                                                     ========    ========   ========   ========    ========
</TABLE>

Net loan and lease charge-offs remained low in 1996 at only .03% of average loan
and lease balances. The allowance for loan and lease losses as a percentage of
ending loan and lease balances was .81%, .96% and .97% at December 31, 1996,
1995 and 1994, respectively. This level has remained fairly consistent despite
recent improvements in the levels of nonperforming loans. The allowance for loan
and lease losses is maintained at levels believed adequate by management to
absorb estimated future losses inherent in the loan and lease portfolio.
Management believes that the allowance for loan and lease losses has been
recorded in accordance with generally accepted accounting principles. Although
management believes that it uses the best information available to make such
determinations and that the allowance for loan losses was adequate at December
31, 1996, future adjustments to the allowance may be necessary, and net income
could be significantly affected, if circumstances and/or economic conditions
differ substantially from the assumptions used in making the determinations
about the levels of the loan and lease allowance. Any significant downturn in
the Ohio and/or Michigan economy could result in the Bank experiencing increased
levels of nonperforming loans and charge-offs, significant provisions for loan
and lease losses and significant reductions in income. Additionally, various
regulatory agencies, as an integral part of their examination process,
periodically review the Bank's allowance for losses. Such agencies may require
the recognition of additions to the allowance based upon their judgements of
information available to them at the time of their examination.

INVESTMENTS AND MORTGAGE-BACKED SECURITIES

The securities portfolio is comprised primarily of mortgage-backed securities,
including government agency and AAA and AA rated private issues. The following
table details the aggregate carrying value and aggregate fair value at December
31, 1996 of private issue mortgage-backed securities of any single issuer where
the aggregate book value exceeds 10% of year-end shareholders' equity.

<TABLE>
<CAPTION>
                                                                               DECEMBER 31, 1996
                                                                       -------------------------------
                                                                          CARRYING            FAIR
                                                                            VALUE             VALUE
                                                                          ----------        ----------
                                                                            (DOLLARS IN THOUSANDS)

<S>                                                                        <C>                <C>    
GE Capital Mortgage Services, Inc. ...................................     $352,739           343,448
Residential Funding Mortgage Securities I, Inc. ......................      335,194           332,435
California Federal Bank ..............................................      271,866           264,994
The Prudential Home Mortgage Securities Company, Inc. ................      230,057           227,558
</TABLE>

Charter One held no investment securities of any single nongovernmental issuer
which were in excess of 10% of shareholders' equity at either December 31, 1996
or 1995.

The present investment policy of the Company provides that new purchases of
mortgage-backed securities have an investment rating of AAA. At December 31,
1996, approximately 80% of the private issue mortgage-backed security portfolio
had an investment rating of AAA and approximately 18% had an investment rating
of AA. 

                                       31
<PAGE>   35
Nonmortgage-backed securities are intended to help satisfy the Bank's legal
liquidity requirements and help control interest rate risk. See Notes 3 and 4 to
the Consolidated Financial Statements for further information concerning the
composition of the securities portfolio.

DEPOSITS AND OTHER SOURCES OF FUNDS

Deposits are generally the most important source of the Bank's funds for use in
lending and general business purposes. Deposit inflows and outflows are
significantly influenced by general interest rates and competitive factors.
Consumer and commercial deposits are attracted principally within the Bank's
primary market areas.

The balance of deposits was $7.8 billion at December 31, 1996, a $828.7 million
increase from year-end 1995. The increase primarily resulted from the
acquisition of First Nationwide Bank's 21 branch offices in the Detroit
Metropolitan area. The deposits of the branches totaled $796.7 million and were
assumed for a cost of $57.0 million. The market areas of four First Nationwide
offices directly overlapped our existing branch office market areas and
therefore were consolidated into the existing branch facilities.

In addition to deposits, the Bank derives funds from different borrowing
sources. The primary source of these borrowings is the Federal Home Loan Bank
("FHLB") system. Those borrowings were $3.2 billion at December 31, 1996 and
1995. The FHLB functions as a central bank providing credit for member financial
institutions. As a member of the FHLB of Cincinnati, Charter One Bank is
required to own capital stock in the FHLB and it is authorized to apply for
advances on the security of such stock and certain home mortgages and other
assets, provided certain standards related to creditworthiness have been met.
Advances are made pursuant to several different credit programs, each of which
has its own interest rate and range of maturities. Depending on the program,
limitations on the amount of advances are based upon either a fixed percentage
of the Bank's assets or on the FHLB of Cincinnati's assessment of the Bank's
creditworthiness. See Note 8 to the Consolidated Financial Statements for
further information as to the make-up, maturities and cost associated with these
advances at December 31, 1996.

In addition to FHLB advances, the Company uses reverse repurchase agreements to
fund operations. Reverse repurchase agreements declined by $539.7 million during
1996 as the financial repositioning to a more retail, as opposed to wholesale,
funding mix was accomplished. See Note 9 to the Consolidated Financial
Statements for further information about the Bank's reverse repurchase agreement
portfolio.

The Company uses its portfolio of investment securities, loans and
mortgage-backed securities as collateral for other borrowings. Other borrowings
were $211.2 million at December 31, 1996, an increase of $2.2 million since
December 31, 1995. See Note 10 to the Consolidated Financial Statements for
further information concerning these borrowings.

LIQUIDITY

The Bank's principal sources of funds are deposits, advances from the FHLB of
Cincinnati, reverse repurchase agreements, repayments and maturities of loans
and securities, proceeds from the sale of securities and funds provided by
operations. While scheduled loan, security and interest-bearing deposit
amortization and maturity are relatively predictable sources of funds, deposit
flow and loan and mortgage-backed security repayments are greatly influenced by
economic conditions, the general level of interest rates and competition. The
Bank utilizes particular sources of funds based on comparative costs and
availability. The Bank generally manages the pricing of its deposits to maintain
a steady deposit balance, but from time to time management may decide not to pay
rates on deposits as high as its competition and, when necessary, to supplement
deposits with longer term and/or less expensive alternative sources of funds
such as FHLB advances and reverse repurchase agreements.

The Bank is required by regulation to maintain specific minimum levels of liquid
investments. Regulations currently in effect require the Bank to maintain
average liquid assets at least equal to 5.0% of the sum of its average daily
balance of net withdrawable accounts and borrowed funds due in one year or less.
This regulatory requirement may be changed from time to time to reflect current
economic conditions. The Bank's average regulatory liquidity ratio for the
fourth quarter of 1996 was 5.81%.

Liquidity management is both a daily and long-term responsibility of management.
The Bank adjusts its investments in cash and cash equivalents based upon
management's assessment of: (i) expected loan demand; (ii) projected security
maturities; (iii) expected deposit flows; (iv) yield available on
interest-bearing deposits; and (v) 


                                       32
<PAGE>   36

the objectives of its asset/liability management program. Excess liquidity is
generally invested in federal funds sold, U.S. Treasury and agency securities
and commercial paper. If the Bank requires funds beyond its ability to generate
them internally, it has additional borrowing capacity with the FHLB of
Cincinnati and collateral eligible for reverse repurchase agreements. Because
the Bank has a stable retail deposit base, management believes that significant
borrowings will not be necessary to maintain its current liquidity position.

Management anticipates that the Bank will have sufficient funds available to
meet current and future loan commitments. At December 31, 1996, the Bank and its
subsidiaries had outstanding commitments to originate loans and leases of $409.2
million and unfunded lines of credit totaling $471.0 million (a significant
portion of which normally remains undrawn). Certificates of deposit scheduled to
mature in one year or less at December 31, 1996 totaled $3.5 billion. Management
believes that a significant portion of the amounts maturing in 1997 will remain
with the Bank because they are retail deposits. At December 31, 1996, the Bank
had $1.5 billion of advances from the FHLB system and $175 million in reverse
repurchase agreements which mature in 1997. Management intends to review the
need for these borrowings when they mature and believes it has significant
additional borrowing capacity with the FHLB and investment banking firms to meet
any need for replacement borrowings.

CAPITAL AND DIVIDENDS

The Bank is subject to certain regulatory capital requirements. Management
believes that as of December 31, 1996, the Bank meets all capital requirements
to which it is subject. Refer to Note 14 to the Consolidated Financial
Statements for an analysis of the Bank's regulatory capital.

During 1994, the Board of Directors of the Company authorized management to
purchase up to 1.2 million shares of the Company's common stock. As of June 30,
1996, all of the shares had been purchased under this authorization.

On May 15, 1996, the Board of Directors of the Company authorized management to
purchase 5% of the Company's outstanding common stock in an additional buyback
program. As of that date, the Company had 47,354,637 common shares outstanding
(adjusted for the subsequent stock dividend.) Under the authorization, purchases
shall be made from time to time through open market purchases or unsolicited
negotiated transactions. Shares purchased under this authorization will be held
in treasury and will be available for issuance upon the exercise of outstanding
stock options and other corporate purposes.

On July 24, 1996, the Directors of Charter One Financial, Inc. approved a 5%
stock dividend which was distributed September 30, 1996, to shareholders of
record on September 13, 1996.

The Company's common stock trades on the NASDAQ National Market System under the
symbol COFI. As of February 28, 1997 there were approximately 7,300 shareholders
of record.

Quarterly stock prices and dividends declared are shown in the following table.

<TABLE>
<CAPTION>

                                            FIRST          SECOND           THIRD          FOURTH         TOTAL
                                           QUARTER         QUARTER         QUARTER        QUARTER          YEAR
                                           ---------      ----------       --------       ---------      ---------

<S>                                          <C>              <C>            <C>             <C>            <C>  
1996(1)
  High ................................      $33.57           36.19          40.56           44.75          44.75
  Low .................................       27.14           29.34          32.03           38.13          27.14
  Close ...............................       32.14           33.22          40.00           42.00          42.00
  Dividends declared and paid .........         .19             .22            .22             .23            .86

1995(1)
  High ................................      $21.08           25.71          29.29           31.79          31.79
  Low .................................       17.98           19.05          23.22           26.79          17.98
  Close ...............................       19.28           23.33          28.09           29.17          29.17
  Dividends declared and paid .........         .16             .18            .18             .19            .71


<FN>
- ----------
(1) Restated to reflect the 5% stock dividend issued September 30, 1996.
</TABLE>

                                       33
<PAGE>   37

Cash dividend payout is continually reviewed by management and the Board of
Directors. The Company intends to continue its policy of paying quarterly
dividends; however, the payment will depend upon a number of factors, including
capital requirements, regulatory limitations, the Company's financial condition,
results of operations and the Bank's ability to pay dividends to its parent,
which in turn will pay dividends to the Company. The Company depends
significantly upon such dividends originating from the Bank to accumulate
earnings for payment of cash dividends to its shareholders and for purchases of
its common stock as described above. See Note 13 to the Consolidated Financial
Statements for a discussion of restrictions on the Bank's ability to pay
dividends.

IMPACT OF BUSINESS COMBINATIONS AND ASSET ACQUISITIONS

As previously discussed, the Company completed the First Nationwide transaction
in 1996.

Also as previously discussed, on October 31, 1995 Charter One completed the
FirstFed Merger. The merger was effected through the issuance of 1.2 shares of
Company common stock for each share of FirstFed common stock resulting in the
issuance of 22.5 million shares of Company common stock. The merger has been
accounted for as a pooling of interests and accordingly, the financial
statements for the Company for all periods prior to the FirstFed Merger have
been restated to include the results of FirstFed. FirstFed paid dividends of
$.46 per share for the 10 months ending October 31, 1995. For the 12 months
ended December 31, 1994, FirstFed paid dividends per share of $.54. All per
share dividend amounts and share prices shown are those of the Company prior to
the FirstFed Merger. See Note 2 to the Consolidated Financial Statements for
further information concerning this merger.

While the FirstFed Merger was accounted for as a pooling of interests,
periodically in the past the Company has completed other acquisitions where the
purchase method of accounting was applied. When the purchase method is used to
account for a business combination, the acquired assets and liabilities are
stated at fair value as of the acquisition date. In the banking industry
discounts and premiums are recorded to make fair value adjustments. These
premiums and discounts are then amortized over the estimated lives of the
related financial instruments. As shown below, net income for each period
presented was affected due to amortization of valuation adjustments recorded in
connection with the Company's acquisitions.

              EFFECT OF PURCHASE ACCOUNTING ADJUSTMENTS ON INCOME

<TABLE>
<CAPTION>

                                                                  YEAR ENDED DECEMBER 31,
                                                        --------------------------------------------
                                                         NET      GAIN    OTHER    FEDERAL
                                                        INTEREST (LOSS)  EXPENSE,  INCOME     NET
                                                        INCOME   ON SALE   NET       TAX    INCOME
                                                        -------  ------- --------- -------- --------
                                                                  (DOLLARS IN THOUSANDS)

<S>                                                     <C>           <C>   <C>         <C>      <C>
 1996 ..............................................    $3,281        3     3,194       32       58
 1995 ..............................................     3,168     (432)    1,375      476      885
 1994 ..............................................     4,814       (3)      466    1,521    2,824
</TABLE>

The estimated effect in future years of amortization of valuation adjustments
recorded in connection with the Company's acquisitions is set forth below:

         FORECASTED EFFECT OF PURCHASE ACCOUNTING ADJUSTMENTS ON INCOME

<TABLE>
<CAPTION>

                                                           YEAR ENDED DECEMBER 31,
                                                    -----------------------------------------
                                                                         FEDERAL
                                                                         INCOME
                                                      NET      OTHER       TAX
                                                   INTEREST   EXPENSE,   EXPENSE     NET
                                                    INCOME      NET     (BENEFIT)  INCOME
                                                   --------  ---------  --------- ---------
                                                            (DOLLARS IN THOUSANDS)

<S>                                                <C>        <C>        <C>       <C>     
1997 ...........................................   $   549     (5,070)    (1,582)   (2,939)
1998 ...........................................       388     (5,033)    (1,626)   (3,019)
1999 ...........................................       217     (4,805)    (1,606)   (2,982)
2000 ...........................................       (44)    (4,783)    (1,689)   (3,138)
2001 ...........................................       (31)    (4,752)    (1,674)   (3,109)
Thereafter .....................................     2,224    (37,646)   (12,398)  (23,024)
                                                    ------   ---------  --------- ---------
  Total ........................................   $ 3,303    (62,089)   (20,575)  (38,211)
                                                    ======   =========  ========= =========
</TABLE>

                                       34
<PAGE>   38

Amortization of valuation adjustments can be significantly affected by factors
beyond the Company's control, such as changes in prepayment rates. The actual
effect of these valuation adjustments may be materially different than the
estimated effect disclosed herein.

Unamortized balances of purchase accounting valuation amounts for all purchase
business combinations and purchase of asset transactions are summarized below:

<TABLE>
<CAPTION>

                                                                 DECEMBER 31,
                                                             ---------------------
                                                              1996         1995
                                                              ----         ----
                                                                 (DOLLARS IN
                                                                  THOUSANDS)

<S>                                                         <C>             <C>  
Net discount on interest-earning assets .................   $  1,246        7,281
Premiums on interest-bearing liabilities ................      2,057        3,456
Goodwill ................................................     64,496       10,602
Other, net ..............................................        154          167
</TABLE>


IMPACT OF INFLATION AND CHANGING PRICES

The consolidated financial statements and related data presented herein have
been prepared in accordance with generally accepted accounting principles which
require the measurement of financial position and results of operations in terms
of historical dollars without considering changes in the relative purchasing
power of money over time because of inflation. Unlike most industrial companies,
virtually all of the assets and liabilities of a financial institution are
monetary in nature. As a result, interest rates have a more significant impact
on a financial institution's performance than the effects of general levels of
inflation. Interest rates do not necessarily move in the same direction or in
the same magnitude as the prices of goods and services. In the current interest
rate environment, liquidity, maturity structure and quality of the Bank's assets
and liabilities are critical to the maintenance of acceptable performance
levels.

ACCOUNTING AND REPORTING DEVELOPMENTS

A discussion of recently issued accounting pronouncements and their impact on
the Company's consolidated financial statements is provided in Note 1 to the
Consolidated Financial Statements.

FOURTH QUARTER RESULTS

The Company had net income of $42.9 million in the fourth quarter of 1996 as
compared to a net loss of $58.4 million in the last quarter of 1995. As
discussed earlier, the fourth quarter of 1995 included merger-related expenses
and charges due to balance sheet repositioning in conjunction with the FirstFed
Merger. Excluding these items, operating earnings for the 1995 period were $34.2
million. Therefore, earnings from operations increased $8.7 million, or 25.5%.
This increase was primarily due to an increase in net interest income of $9.5
million, as an increase of $3.8 million in recurring fee income was offset by
increases of $2.8 million in other expenses and $742,000 in the provision for
loan losses.

Net interest income was $95.3 million for the three months ended December 31,
1996 as compared to $85.8 million in the 1995 period. This $9.5 million, or
11.1%, increase was primarily due to lower balances of other borrowed funds and
an increase in the interest rate spread. The lower balance of other borrowed
funds was due to the Bank's desire to replace wholesale funds added in the
FirstFed Merger with retail deposits and lower costing FHLB advances. The
average balance of savings deposit accounts was $843.7 million higher in the
1996 period when compared to the fourth quarter of 1995 and the average balance
of FHLB advances was $212.8 million higher in the 1996 period. This was offset
by a $1.2 billion decrease in the other borrowed funds average balance. This
shift in categories and ultimate decrease of $120.4 million in the average
balance of interest-bearing liabilities reduced interest expense by $6.0
million. The interest rate spread was 33 basis points higher at 2.59% for the
fourth quarter of 1996 as compared to 2.26% for the fourth quarter of 1995,
primarily due to the lower cost of interest-bearing liabilities, which
contributed $2.8 million to the increase in net interest income. The cost of
interest-bearing liabilities was 5.01% for the fourth quarter of 1996 as
compared to 5.46% for the same period in 1995.

Loan servicing fees, service fees and charges and leasing operations are
collectively referred to as recurring fee income. The fourth quarter of 1996 had
a $3.8 million increase in recurring fee income when compared to the 

                                       35
<PAGE>   39

same period in 1995. This was primarily due to an increase in the number of
checking accounts and increased balances of loans serviced for others. The
increase in the number of checking accounts was primarily due to the First
Nationwide acquisition. See Note 2 to the Consolidated Financial Statements for
further information on this acquisition. The increase in loans serviced for
others resulted from $330 million of mortgage loans sold in December 1995 as
part of the FirstFed Merger and another $510 million in seasoned 15-to-30 year
fixed-rate mortgage loans sold in June 1996 in order to maintain the Bank's
desired interest rate risk profile. In both cases, the Bank sold these loans
with servicing retained.

Other expenses for the fourth quarter of 1996 were $49.2 million as compared to
$46.4 million in the fourth quarter of 1995, excluding the merger-related
expenses of $37.5 million. This $2.8 million increase was primarily attributable
to increased costs associated with the increased retail banking activity and the
acquisition of the Michigan offices and deposits of First Nationwide Bank in
June 1996 as mentioned above.

The following table presents summarized quarterly data for each of the years
indicated.

                      QUARTERLY FINANCIAL DATA (UNAUDITED)
<TABLE>
<CAPTION>

                                                       FIRST      SECOND       THIRD      FOURTH       TOTAL
                                                      QUARTER     QUARTER     QUARTER     QUARTER       YEAR
                                                     ----------  ----------  ----------  ----------  -----------
                                                           (DOLLARS IN THOUSANDS, EXCEPT PER SHARE DATA)
<S>                                                   <C>          <C>         <C>         <C>        <C>      
1996
  Total interest income .....................         $243,048     251,680     254,327     255,423    1,004,478
  Net interest income .......................           92,002      98,907      97,179      95,304      383,392
  Provision for loan and lease losses .......            1,000       1,000       1,001       1,000        4,001
  Gains (losses) on loans and
   securities and other .....................              577      (2,115)        (71)      3,502        1,893
  SAIF assessment(1) ........................                -           -      56,258           -       56,258
  Net income ................................           38,450      41,370       5,031      42,871      127,722
  Earnings per share(2) .....................              .80         .86         .11         .90         2.67

1995(3)
  Total interest income .....................         $273,372     275,535     276,782     261,721    1,087,410
  Net interest income .......................           77,253      76,896      77,869      85,798      317,816
  Provision for loan and lease losses .......              258         258         258         258        1,032
  Gains (losses) on loans and
   securities and other .....................            2,095       3,022       3,263     (24,476)     (16,096)
  Loss on termination of interest rate
   exchange agreements ......................                -           -           -     (76,207)     (76,207)
  Net income (loss) .........................           29,310      31,045      32,107     (58,430)      34,032
  Earnings (loss) per share(4) ..............              .61         .65         .67       (1.24)         .71


<FN>
- ----------
(1) See Note 21 to the Consolidated Financial Statements for further
    information.
(2) Restated to reflect the 5% stock dividend issued September 30, 1996.
(3) The data for the fourth quarter of 1995 includes pretax losses of $101.8
    million from charges related to financial repositioning and restructurings.
    The after-tax loss for these financial restructurings was $66.1 million.
    Also in the fourth quarter of 1995, the Company recorded merger-related
    expenses of $37.5 million with an after-tax impact of $26.5 million. 
(4) Restated to reflect the 5% stock dividend issued September 30, 1996. Due to
    a net loss in the fourth quarter of 1995, the assumed exercise of stock
    options is antidilutive.
</TABLE>



                                       36

<PAGE>   40


ITEM 8. FINANCIAL STATEMENTS AND SUPPLEMENTARY DATA

                 CONSOLIDATED STATEMENTS OF FINANCIAL CONDITION

<TABLE>
<CAPTION>

                                                                                         DECEMBER 31,
                                                                                ------------------------------
                                                                                    1996              1995
                                                                                    ----              ----
                                                                                    (DOLLARS IN THOUSANDS,
                                                                                    EXCEPT PER SHARE DATA)
                                                                                         (AS RESTATED)
<S>                                                                             <C>                    <C>    
ASSETS
Cash and deposits with banks ...............................................    $    152,301           163,123
Federal funds sold and other ...............................................         118,003           495,248
                                                                                ------------      ------------
     Total cash and cash equivalents .......................................         270,304           658,371
Investment securities available for sale ...................................         243,632           407,427
Mortgage-backed securities:
  Available for sale .......................................................       1,070,705         1,435,589
  Held to maturity (fair value of $3,652,547 and $3,961,326) ...............       3,633,369         3,879,160
Loans held for sale                                                                        -             4,340
Loans and leases, net (including allowance for loan and lease losses
 of $65,922 and $64,436) ...................................................       8,100,342         6,674,260
Federal Home Loan Bank stock ...............................................         215,815           178,136
Premises and equipment .....................................................         114,145            96,581
Accrued interest receivable ................................................          77,193            73,683
Equipment on operating leases ..............................................          22,599            32,755
Real estate owned ..........................................................           7,337            11,991
Goodwill ...................................................................          64,496            10,602
Other assets ...............................................................          73,904            95,466
                                                                                ------------      ------------
     Total assets ..........................................................    $ 13,893,841        13,558,361
                                                                                ============      ============

LIABILITIES
Deposits ...................................................................    $  7,841,197         7,012,491
Federal Home Loan Bank advances ............................................       3,194,333         3,163,144
Reverse repurchase agreements ..............................................       1,549,778         2,089,520
Other borrowings ...........................................................         211,180           209,020
Advance payments by borrowers for taxes and insurance ......................          39,346            47,738
Accrued interest payable ...................................................          35,298            56,955
Accrued expenses and other liabilities .....................................         100,985            94,620
                                                                                ------------      ------------
     Total liabilities .....................................................      12,972,117        12,673,488
                                                                                ------------      ------------
Commitments and contingencies
SHAREHOLDERS' EQUITY
Preferred stock - $.01 par value per share; 20,000,000 shares
  authorized and unissued ..................................................               -                 -
Common stock - $.01 par value per share; 180,000,000 shares
  authorized; 47,472,486 and 45,119,014 shares issued ......................             475               451
Additional paid-in capital .................................................         321,991           235,889
Retained earnings ..........................................................         637,356           642,197
Less 1,029,763 and 101,488 shares of common stock held in
  treasury, at cost ........................................................         (39,615)           (3,061)
Net unrealized gain on securities, net of tax expense of
  $812 and $4,520 ..........................................................           1,517             9,397
                                                                                ------------      ------------
     Total shareholders' equity ............................................         921,724           884,873
                                                                                 -----------      ------------
     Total liabilities and shareholders' equity ............................    $ 13,893,841        13,558,361
                                                                                ============        ==========
</TABLE>

See Notes to Consolidated Financial Statements.





                                       37
<PAGE>   41




                        CONSOLIDATED STATEMENTS OF INCOME

<TABLE>
<CAPTION>

                                                                            YEAR ENDED DECEMBER 31,
                                                               --------------------------------------------------
                                                                     1996             1995            1994
                                                                     ----             ----            ----
                                                                   (DOLLARS IN THOUSANDS, EXCEPT PER SHARE DATA)
                                                                 (AS RESTATED)
<S>                                                              <C>                  <C>             <C>    
INTEREST INCOME:
  Loans and leases .......................................       $   602,432          557,936         532,719
  Mortgage-backed securities:
    Available for sale ...................................            78,143           23,820          64,482
    Held to maturity .....................................           279,832          418,344         364,306
  Investment securities available for sale ...............            21,205           59,746          26,122
  Other interest-earning assets ..........................            22,866           27,564          18,551
                                                                  -----------      -----------     -----------
     Total interest income ...............................         1,004,478        1,087,410       1,006,180
                                                                  -----------      -----------     -----------
INTEREST EXPENSE:
  Deposits ...............................................           326,948          346,605         305,494
  FHLB advances ..........................................           185,439          177,704         150,744
  Other borrowings .......................................           108,699          245,285         237,969
                                                                  -----------      -----------     -----------
     Total interest expense ..............................           621,086          769,594         694,207
                                                                  -----------      -----------     -----------
     Net interest income .................................           383,392          317,816         311,973
Provision for loan and lease losses ......................             4,001            1,032           2,948
                                                                  -----------      -----------     -----------
     Net interest income after provision for
      loan and lease losses ..............................           379,391          316,784         309,025
                                                                  -----------      -----------     -----------
OTHER INCOME (EXPENSE):
  Loan servicing fees ....................................            11,476            8,951          10,173
  Service fees and other charges .........................            35,631           26,633          24,404
  Leasing operations .....................................             7,421            7,903               -
  Net gains (losses):
    Loans ................................................             2,040            1,578          (1,925)
    Mortgage-backed securities ...........................               981          (25,570)          4,191
    Investment securities ................................            (2,025)           6,010           6,955
    Termination of interest rate exchange agreements......                 -          (76,207)       (155,364)
    Other gains ..........................................               897            1,886             357
  Other ..................................................               717              980             820
                                                                  -----------      -----------     -----------
     Total other income (expense) ........................            57,138          (47,836)       (110,389)
                                                                  -----------      -----------     -----------
ADMINISTRATIVE EXPENSES:
  Compensation and employee benefits .....................            90,881           89,141          83,660
  Net occupancy and equipment ............................            27,129           25,015          24,543
  Federal deposit insurance premiums .....................            16,112           17,445          17,503
  State taxes ............................................             7,887            6,273           7,809
  Merger expenses ........................................                 -           37,528               -
  Amortization of goodwill ...............................             2,587              774             621
  Other administrative expenses ..........................            43,170           39,567          41,825
                                                                  -----------      -----------     -----------
     Administrative expenses before federal deposit
       insurance special assessment ......................           187,766          215,743         175,961
  Federal deposit insurance special assessment ...........            56,258                -               -
                                                                  -----------      -----------     -----------
     Total administrative expenses .......................           244,024          215,743         175,961
                                                                  -----------      -----------     -----------
Income before federal income taxes and
  and extraordinary item .................................           192,505           53,205          22,675
Federal income taxes .....................................            64,783           19,173           7,056
                                                                  -----------      -----------     -----------
     Income before extraordinary item ....................           127,722           34,032          15,619
Extraordinary item, net of tax benefit of $6,361 .........                 -                -         (12,348)
                                                                  -----------      -----------     -----------
     Net income ..........................................       $   127,722           34,032           3,271
                                                                  ===========      ===========     ===========

Earnings per common and common equivalent share(1):
  Income before extraordinary item .......................       $      2.67              .71             .32
  Extraordinary item .....................................                 -                -            (.26)
                                                                  -----------      -----------     -----------
     Net income ..........................................       $      2.67              .71             .06
                                                                  ===========      ===========     ===========
Average common and common equivalent shares
  outstanding(1) .........................................        47,916,192       48,151,822      48,237,686


<FN>
- ----------
(1) Per share data has been restated to reflect the 5% stock dividend issued
    September 30, 1996.
</TABLE>

See Notes to Consolidated Financial Statements.


                                       38
<PAGE>   42

                 CONSOLIDATED STATEMENTS OF SHAREHOLDERS' EQUITY
<TABLE>
<CAPTION>

                                                                                                                  TOTAL
                                                        ADDITIONAL                              NET UNREALIZED    SHARE-
                                           COMMON        PAID-IN      RETAINED      TREASURY     GAIN (LOSS)     HOLDERS'
                                           STOCK         CAPITAL      EARNINGS       STOCK      ON SECURITIES     EQUITY
                                          ---------     ----------   ---------     ---------    --------------  ----------
                                                        (DOLLARS IN THOUSANDS, EXCEPT PER SHARE DATA)

<S>                                         <C>        <C>            <C>            <C>              <C>          <C>    
Balance, January 1, 1994 .............      $449       233,926        667,864                                      902,239
 Common stock issued in connection
  with stock options exercised,
  152,285 shares .....................         1           983            -              -              -              984
 Purchase of 48,000 shares of
  treasury stock .....................        -            -              -             (935)           -             (935)
 Treasury stock reissued, 4,813
  common shares at cost, in connection
  with stock options exercised .......        -            (65)           -               94            -               29
 Dividends paid ($.56 per share)(1) ..        -            -          (23,405)           -              -          (23,405)
 Net unrealized gain (loss) on
  securities available for sale,
  net of tax benefit .................        -            -              -              -          (58,512)       (58,512)
 Net income ..........................        -            -            3,271            -              -            3,271
                                            ----      --------       --------       --------       --------       --------
Balance, December 31, 1994 ...........       450       234,844        647,730           (841)       (58,512)       823,671
 Purchase of 718,100 shares of
  treasury stock .....................        -            -              -          (19,831)           -          (19,831)
 Treasury stock reissued in connection
  with stock option exercised,
  618,024 shares .....................        -            -           (9,596)        16,796            -            7,200
 Common stock canceled in
  connection with the FirstFed Merger,
  909 shares .........................        -            (26)           -              -              -              (26)
 Treasury stock reissued in connection
  with the acquisition of ACS,
  41,775 shares ......................        -            -               (7)           815            -              808
 Common stock issued in connection
  with stock options exercised,
  88,290 shares ......................         1         1,071            -              -              -            1,072
 Dividends paid ($.71 per share)(1) ..        -            -          (29,962)           -              -          (29,962)
 Change in net unrealized gain (loss)
  on securities, net of tax expense
  (as restated) ......................        -            -              -              -           67,909         67,909
  Net income .........................        -            -           34,032            -              -           34,032
                                            ----      --------       --------       --------       --------       --------
Balance, December 31, 1995
 (as restated) .......................       451       235,889        642,197         (3,061)         9,397        884,873
 Stock dividend of 5% issued
  September 30, 1996 .................        23        84,711        (83,757)          (977)           -              -
 Purchase of 1,288,425 shares of
  treasury stock .....................        -            -              -          (47,697)           -          (47,697)
 Treasury stock reissued in connection
  with stock options exercised,
  386,120 shares .....................        -            -           (8,311)        12,120            -            3,809
 Common stock issued in connection
  with stock options exercised,
  101,409 shares .....................         1         1,391            -              -              -            1,392
 Dividends paid ($.86 per share)(1) ..        -            -          (40,495)           -              -          (40,495)
  Change in net unrealized gain
  on securities, net of tax expense
  (as restated) ......................        -            -              -              -           (7,880)        (7,880)
 Net income ..........................        -            -          127,722            -              -          127,722
                                            ----      --------       --------       --------       --------       --------
Balance, December 31, 1996
 (as restated) .......................      $475       321,991        637,356        (39,615)         1,517        921,724
                                            ====      ========       ========       ========       ========       ========

<FN>
- ----------
(1) Restated to reflect the 5% stock dividend issued September 30, 1996.
</TABLE>


See Notes to Consolidated Financial Statements.

                                       39
<PAGE>   43

                      CONSOLIDATED STATEMENTS OF CASH FLOWS




<TABLE>
<CAPTION>

                                                                                YEAR ENDED DECEMBER 31,
                                                                       ------------------------------------------
                                                                          1996           1995           1994
                                                                          ----           ----           ----
                                                                                (DOLLARS IN THOUSANDS)
                                                                      (AS RESTATED)
<S>                                                                   <C>                  <C>             <C>  
CASH FLOWS FROM OPERATING ACTIVITIES
  Net income ..................................................       $    127,722         34,032          3,271
  Adjustments to reconcile net income to net cash
   provided by operating activities:
    Provision for loan and lease losses .......................              4,001          1,032          2,948
    Net (gains) losses ........................................             (1,893)        16,096         (9,578)
    Accretion of discounts, amortization of premiums,
     amortization of goodwill and depreciation, net ...........              9,977         26,360          6,684
    Origination of real estate loans held for sale ............            (59,882)      (135,456)      (137,561)
    Proceeds from sale of loans held for sale .................             61,922        136,655        139,951
    Proceeds from sale of mortgage-backed securities
     available for sale .......................................                  -              -         62,008
    Loss on termination of interest rate exchange agreements ..                            76,207        155,364
    Loss on extinguishment of debt ............................                  -              -         18,708
    Other .....................................................             18,328         10,220        (37,594)
                                                                       ------------   ------------   ------------
      Net cash provided by operating activities ...............            160,175        165,146        204,201
                                                                       ------------   ------------   ------------
CASH FLOWS FROM INVESTING ACTIVITIES
  Net principal disbursed on loans and leases .................         (1,915,268)      (364,950)       (66,765)
  Proceeds from principal repayments and maturities of:
    Mortgage-backed securities held to maturity ...............            729,730        673,991      1,179,950
    Mortgage-backed securities available for sale .............             31,065         32,717        192,112
    Investment securities held to maturity ....................                  -              -          1,800
    Investment securities available for sale ..................            231,385        864,903        159,849
  Proceeds from sale of:
    Mortgage-backed securities held to maturity ...............             71,226              -         17,917
    Mortgage-backed securities available for sale .............            832,501      1,188,401        845,215
    Investment securities available for sale ..................            255,521        655,601        322,113
    Federal Home Loan Bank stock ..............................                  -              -         20,500
  Purchases of:
    Mortgage-backed securities held to maturity ...............           (569,577)      (178,010)    (1,501,023)
    Mortgage-backed securities available for sale .............                  -         (3,081)      (757,769)
    Investment securities available for sale ..................           (326,252)    (1,443,905)      (519,832)
    Federal Home Loan Bank stock ..............................            (30,662)       (11,255)       (31,883)
    Equipment on operating lease ..............................            (10,980)       (22,011)             -
  Net cash and cash equivalents (paid) received in connection
   with acquisitions ..........................................            731,170         (9,857)        83,489
  Other .......................................................            (14,275)        (5,014)        21,466
                                                                       ------------   ------------   ------------
      Net cash provided by (used in) investing activities .....             15,584      1,377,530        (32,861)
                                                                       ------------   ------------   ------------
CASH FLOWS FROM FINANCING ACTIVITIES
  Net increase (decrease) in short-term borrowings ............           (848,033)      (510,697)       212,864
  Proceeds from long-term borrowings ..........................          2,920,137      4,194,081      6,848,988
  Repayments of long-term borrowings ..........................         (2,577,924)    (4,713,866)    (6,721,256)
  Increase (decrease) in, net of acquisitions:
    Deposits ..................................................             33,377        (76,238)      (277,434)
    Advance payments by borrowers for taxes and insurance .....             (8,392)        (7,364)         1,362
  Payment of dividends on common stock ........................            (40,495)       (29,962)       (23,405)
  Proceeds from issuance of common stock ......................              1,392          1,072            984
  Purchase of treasury stock, net of options exercised ........            (43,888)       (12,629)          (906)
  Net payment to terminate interest rate exchange agreements ..                  -        (70,637)      (142,245)
                                                                       ------------   ------------   ------------
      Net cash used in financing activities ...................           (563,826)    (1,226,240)      (101,048)
                                                                       ------------   ------------   ------------
    Net (decrease) increase in cash and cash equivalents ......           (388,067)       316,436         70,292
Cash and cash equivalents, beginning of year ..................            658,371        341,935        271,643
                                                                       ------------   ------------   ------------
Cash and cash equivalents, end of year ........................       $    270,304        658,371        341,935
                                                                       ============   ============   ============
</TABLE>

See Notes to Consolidated Financial Statements.




                                       40
<PAGE>   44


                   NOTES TO CONSOLIDATED FINANCIAL STATEMENTS


1.   SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES

     The accounting policies of Charter One Financial, Inc., ("Charter One" or
     the "Company"), a unitary savings and loan holding company, and Charter One
     Bank, F.S.B. (the "Bank"), conform to generally accepted accounting
     principles and prevailing practices within the banking and thrift industry.
     A summary of the more significant accounting policies follows:

     NATURE OF OPERATIONS

     Charter One is a Delaware Corporation organized as a unitary savings and
     loan holding company and owns Charter Michigan Bancorp, Inc. which owns all
     of the outstanding capital stock of Charter One Bank, F.S.B. The business
     of the Bank is providing consumer and business banking services to certain
     major markets in Ohio and, after October 1995, in Michigan. At the end of
     1996, the Bank was doing business through 172 full service banking branches
     and 9 loan production offices. Loans and deposits are primarily generated
     from the areas where banking branches are located. The Company's income is
     derived predominantly from interest on loans, leases, and securities and,
     to a lesser extent, noninterest income. The Company's principal expenses
     are interest paid on deposits and borrowings, and normal operating costs.
     The Company's operations are principally in the savings industry, which
     constitutes a single industry segment. The Bank's subsidiaries engage
     principally in equipment leasing, data processing services, real estate
     appraisal, sales of tax deferred annuities, property and casualty
     insurance, and the development, operation and sale of real estate. The
     Bank's subsidiaries are not a significant part of the business of the Bank.

     USE OF ESTIMATES IN THE PREPARATION OF FINANCIAL STATEMENTS

     The preparation of financial statements in conformity with generally
     accepted accounting principles requires management to make estimates and
     assumptions that affect the reported amounts of assets and liabilities and
     disclosure of contingent assets and liabilities at the date of the
     financial statements and the reported amounts of revenues and expenses
     during the reporting period. Actual results could differ from those
     estimates.

     PRINCIPLES OF CONSOLIDATION

     The consolidated financial statements include the accounts of the Company,
     the Bank and its subsidiaries. All significant intercompany transactions
     and balances have been eliminated.

     SECURITIES

     Securities consist of mortgage-backed securities, U.S. Government and
     federal agency obligations, floating rate notes, commercial paper and state
     and local government obligations. Securities are classified as trading,
     available for sale or held to maturity upon their acquisition. Securities
     classified as trading would be carried at estimated fair value with the
     unrealized holding gain or loss recorded in the statement of income.
     Securities classified as available for sale are carried at estimated fair
     value with the unrealized holding gain or loss reflected as a component of
     shareholders' equity. Securities classified as held to maturity are carried
     at amortized cost. Premiums and discounts are recognized in interest income
     over the period to maturity by the level yield method. Realized gains or
     losses on the sale of debt securities are recorded based on the amortized
     cost of the specific securities sold. Realized gains or losses on the sale
     of marketable equity securities are recorded based on the average cost.
     Security sales are recorded on a trade date basis.

     LOANS

     Loans intended for sale are carried at the lower of cost or estimated
     market value determined on an aggregate basis. Net unrealized losses are
     recognized through a valuation allowance by a charge to income.

     Loans that management has the intent and ability to hold for the
     foreseeable future or until maturity or payoff are reported at their
     outstanding unpaid principal balances. For balance sheet presentation, the
     balances are presented net of deferred fees or costs on originated loans or
     unamortized premiums or discounts on purchased loans. Discounts and
     premiums are accreted or amortized using the interest method over the


                                       41
<PAGE>   45

     remaining period to contractual maturity adjusted for anticipated
     prepayments. Unamortized net fees or costs are recognized upon early
     repayment of the loans. Unamortized net fees or costs on loans sold are
     included in the basis of the loans in calculating gains and losses.

     On January 1, 1995, the Company adopted Statement of Financial Accounting
     Standard ("SFAS") No. 114, "Accounting by Creditors for Impairment of a
     Loan," and SFAS No. 118, "Accounting by Creditors for Impairment of a Loan
     - Income Recognition and Disclosures," which impose certain requirements on
     the measurement of impaired loans. The Company has previously measured such
     loans in accordance with the methods prescribed in SFAS No. 114.
     Consequently, no additional loss provisions were required by the adoption
     of these statements. SFAS No. 114 also requires that impaired loans for
     which foreclosure is probable should continue to be accounted for as loans.
     At the date of adoption, the balance of in-substance foreclosed loans
     reclassified to loans receivable was $1.2 million. The adoption of SFAS No.
     114 and SFAS No. 118 did not have a material effect on the Company's
     results of operations.

     The Company's policy for recognition of interest on impaired loans
     including how cash receipts are recorded is essentially unchanged as a
     result of the adoption of SFAS Nos. 114 and 118. A loan (including a loan
     impaired under SFAS No. 114) is classified as nonaccrual when
     collectability is in doubt (this is generally when the borrower is 90 days
     past due on contractual principal or interest payments). A loan may be
     considered impaired, but remain on accrual status, when the borrower
     demonstrates (by continuing to make payments) a willingness to keep the
     loan current. When a loan is placed on nonaccrual status, unpaid interest
     is reversed and an allowance is established by a charge to interest income
     equal to all accrued interest. Income is subsequently recognized only to
     the extent that cash payments are received. Loans are returned to accrual
     status when, in management's judgment, the borrower has the ability and
     intent to make periodic principal and interest payments (this generally
     requires that the loan be brought current in accordance with its original
     contractual terms).

     A loan is considered to be impaired when, based on current information and
     events, it is probable that a creditor will be unable to collect all
     amounts due according to the contractual terms of the loan agreement. In
     general, the Bank considers a loan on income-producing properties to be
     impaired when the debt service ratio is less than 1.0 and principal
     recovery is in doubt. Loans on non-income producing properties are
     considered impaired whenever fair value is less than book value. The Bank
     performs a review of all loans over $500,000 to determine if the impairment
     criteria have been met. If the impairment criteria have been met, a reserve
     is calculated according to the provisions of the SFAS No. 114. For loans
     which are individually not significant ($500,000 or less) and represent a
     homogeneous population, the Bank evaluates impairment based on the level
     and extent of delinquencies in the portfolio and the Bank's prior
     charge-off experience with those delinquencies. Such loans include all
     mortgage loans secured by 1-4 family residential property, all consumer
     loans and certain multifamily real estate loans, non-residential real
     estate loans, business loans and leases. The Bank charges principal off at
     the earlier of (i) when a total loss of principal has been deemed to have
     occurred as a result of the book value exceeding the fair value or net
     realizable value, or (ii) when collection efforts have ceased.

     LEASE ACCOUNTING

     The Company classifies leases at the inception of the lease in accordance
     with SFAS No. 13, "Accounting for Leases." Estimated residual values are
     reviewed at least annually and reduced if necessary.

     Direct Financing Leases - At lease inception, the present values of future
     rentals and of the residual are recorded as net investment in direct
     financing leases. Unearned interest income is amortized to interest income
     over the lease term to produce a constant percentage return on the
     investment.

     Sales-Type Leases - At the inception of the lease, the present value of
     future rentals is recorded as equipment sales. Equipment cost less the
     present value of the residual is recorded as cost of equipment sold.
     Accordingly, a dealer profit is recognized at lease inception. The present
     values of future rentals and of the residual are recorded as net investment
     in sales-type leases. Unearned income is amortized to interest income over
     the lease term to produce a constant percentage return on the investment.

     Leveraged Leases - Income on leveraged leases is recognized on a constant
     rate of return on the outstanding investment in the lease, net of the
     related deferred tax liability.

                                       42
<PAGE>   46

     Operating Leases - Operating lease revenue includes monthly rentals. The
     cost of equipment is recorded as equipment on operating leases and is
     depreciated over the initial and succeeding lease terms, if any, to an
     estimated residual value.

     Initial Direct Costs - Sales commissions and other direct costs incurred in
     direct financing and operating leases are capitalized and recorded as part
     of the net investment in leases and of the equipment on operating leases
     and are amortized over the lease term.

     NONPERFORMING LOANS AND LEASES

     Loans and leases considered to be nonperforming include nonaccrual loans
     and leases, accruing loans and leases delinquent more than 90 days, and
     restructured loans. Loans and leases are classified as nonaccrual when, in
     management's judgment, the borrower no longer has the ability and intent to
     make periodic interest and principal payments. Loans and leases are
     classified as accruing loans or leases delinquent more than 90 days when
     the loan or lease is more than 90 days past due and, in management's
     judgment, the borrower has the ability and intent to make periodic interest
     and principal payments. Loans are classified as restructured when
     concessions are made to borrowers with respect to the principal balance,
     interest rate or the terms due to the inability of the borrower to meet the
     obligation under the original terms.

     ALLOWANCE FOR LOAN AND LEASE LOSSES

     The allowance for loan and lease losses is established at a level believed
     adequate by management to absorb estimated losses inherent in the loan and
     lease portfolio. Management's determination of the adequacy of the
     allowance is based upon estimates derived from an analysis of individual
     credits, prior and current loss experience, loan and lease portfolio
     delinquency levels, overall growth in the loan and lease portfolio and
     current economic conditions. Consequently, these estimates are particularly
     susceptible to changes that could result in a material adjustment to
     results of operations. The provision for loan and lease losses represents a
     charge against current earnings in order to maintain the allowance for loan
     and lease losses at an appropriate level. Management believes that the
     allowance for loan and lease losses has been recorded in accordance with
     generally accepted accounting principles.

     PREMISES AND EQUIPMENT

     Premises and equipment and real estate held for investment are stated at
     cost less accumulated depreciation and amortization. Depreciation is
     computed using the straight-line method over the useful lives of the
     related assets.

     OFF-BALANCE-SHEET FINANCIAL INSTRUMENTS

     Interest rate exchange agreements ("swaps"), interest rate floor agreements
     ("floors"), interest rate collar agreements ("collars"), and interest rate
     cap agreements ("caps") used in asset/liability management activities are
     accounted for using the accrual method. The net interest received or paid
     on swaps, floors, collars and caps is recognized over the lives of the
     respective contracts as an adjustment to interest expense. Fees paid or
     received at inception of the agreements are amortized or accreted to
     interest expense over the lives of the related agreements. Gains and losses
     on terminated agreements are deferred and amortized to interest expense
     over the remaining original term of the applicable agreement. If the
     assigned liability is eliminated, the gain or loss on the terminated
     agreement is recognized immediately.

     In the ordinary course of business, the Company enters into
     off-balance-sheet financial instruments consisting of commitments to extend
     credit, commercial letters of credit, standby letters of credit and
     commitments to purchase or sell assets. The financial instruments are
     recorded in the financial statements when they are funded or the related
     fees are incurred or received.

     REAL ESTATE OWNED

     Real estate owned, including property acquired in settlement of foreclosed
     loans, is carried at the lower of cost or estimated fair value less
     estimated cost to sell at the date of foreclosure. Costs relating to the
     development and improvement of real estate owned are capitalized, whereas
     costs relating to holding and maintaining the property are charged to
     expense.

                                       43
<PAGE>   47

     GOODWILL

     Goodwill represents the purchase price of acquired operations in excess of
     the fair value of their net identifiable assets at the date of acquisition
     and is being amortized using the straight-line method over 15 years.
     Management reviews intangible assets for possible impairment if there is a
     significant event that detrimentally affects operations.

     LOAN FEES

     Loan origination fees received for loans, net of direct origination costs,
     are deferred and amortized to interest income over the contractual lives of
     the loans using the level yield method. Fees received for loan commitments
     that are expected to be drawn, based on the Bank's experience with similar
     commitments, are deferred and amortized over the lives of the loans using
     the level yield method. Fees for other loan commitments are deferred and
     amortized over the loan commitment period on a straight-line basis.
     Unamortized deferred loan fees or costs related to loans paid off are
     included in income. Unamortized net fees or costs on loans sold are
     included in the basis of the loans in calculating gains and losses.
     Amortization of net deferred fees is discontinued for loans that are deemed
     to be nonperforming.

     FEDERAL INCOME TAXES

     The Company and its wholly owned subsidiaries file a consolidated federal
     income tax return. The provision for federal income taxes is based upon
     earnings reported for financial statement purposes rather than amounts
     reported on the Company's income tax returns. Deferred income taxes, which
     result from temporary differences in the recognition of income and expense
     for financial statement and tax return purposes, are included in the
     calculation of income tax expense. The effect on deferred tax assets and
     liabilities of a change in tax rate is recognized in income in the period
     that includes the enactment date.

     STATEMENTS OF CASH FLOWS

     For purposes of the statement of cash flows, the Company considers all
     highly liquid investments with a term of three months or less to be cash
     equivalents. Cash flows from interest rate swaps are classified based on
     the on-balance-sheet assets or liabilities hedged. Federal Reserve Board
     regulations require depository institutions to maintain certain minimum
     reserve balances. These reserves, which consisted of vault cash and
     deposits at the Federal Reserve Bank, totaled $85.6 million and $67.8
     million at December 31, 1996 and 1995, respectively.

     EARNINGS PER SHARE

     Earnings per share of common stock is based on the weighted average number
     of common shares and common share equivalents outstanding during the year.
     All shares and per share data has been restated to reflect the 5% stock
     dividend issued September 30, 1996.

     NEW ACCOUNTING STANDARDS

     On January 1, 1996, the Company adopted SFAS No. 121, "Accounting for the
     Impairment of Long-Lived Assets and for Long-Lived Assets to be Disposed
     of." This statement requires that long-lived assets and certain identified
     intangibles held and used by an entity, along with goodwill related to
     those assets, be reviewed for impairment whenever events or changes in
     circumstances indicate that the carrying amount of an asset may not be
     recoverable. The adoption of this statement has not had a material effect
     on the Company's financial condition or results of operations.

     On January 1, 1996, the Company also adopted SFAS No. 122, "Accounting for
     Mortgage Servicing Rights." SFAS No. 122 amends SFAS No. 65, "Accounting
     for Certain Mortgage Banking Activities," to require that a company
     recognize, as a separate asset, rights to service mortgage loans for
     others, regardless of how those servicing rights are acquired. A company
     that acquires mortgage servicing rights through either the purchase or
     origination of mortgage loans and sells or securitizes those loans with the
     servicing rights retained should allocate the total cost of the mortgage
     loans to the mortgage servicing rights and the loans (without the mortgage
     servicing rights) based upon their relative values, if it is practicable to
     estimate those fair values. This statement also requires that a company
     periodically assess its capitalized mortgage servicing rights for


                                       44
<PAGE>   48

     impairment based upon the fair value of those rights. The adoption of this
     statement has not had a material effect on the Company's financial
     condition or results of operations. SFAS 122 will be superseded by SFAS
     125, "Accounting for Transfers and Servicing of Financial Assets and
     Extinguishment of Liabilities," as described below.

     Effective January 1, 1996, Charter One adopted SFAS No. 123, "Accounting
     for Stock-Based Compensation," which prescribes financial accounting and
     reporting standards for stock-based employee compensation plans. The
     statement defines a fair value based method of accounting for employee
     stock options or similar equity instruments and encourages all entities to
     adopt that method of accounting for all employee stock compensation plans.
     However, the statement also allows an entity to continue to measure
     compensation cost for these plans using an intrinsic value based method of
     accounting prescribed by Accounting Principles Board Opinion ("APB") No.
     25. Entities electing to retain the accounting treatment under APB No. 25
     must make pro forma footnote disclosures of net income and earnings per
     share as if the fair value based method of accounting defined in SFAS No.
     123 has been applied. Management has elected to continue using the APB No.
     25 accounting method and include pro forma disclosures. See Note 17 to the
     Consolidated Financial Statements.

     In June 1996, the FASB issued SFAS No. 125. SFAS No. 125 amends portions of
     SFAS No. 115, "Accounting for Certain Investments in Debt and Equity
     Securities," amends and extends to all servicing assets and liabilities the
     accounting standards for mortgage servicing rights now in SFAS No. 65, and
     supersedes SFAS No. 122. SFAS No. 125 provides consistent standards for
     distinguishing transfers of financial assets that are sales from transfers
     that are secured borrowings. Those standards are based upon consistent
     application of a financial components approach that focuses on control. The
     statement also defines accounting treatment for servicing assets and other
     retained interests in the assets that are transferred. SFAS No. 125 is
     effective for transfers and servicing of financial assets and
     extinguishments of liabilities occurring after December 31, 1996 and is to
     be applied prospectively. The FASB has recently issued SFAS No. 127,
     "Deferral of the Effective Date of Certain Provisions of FASB Statement No.
     125," that defers the effective date of certain provisions of SFAS No. 125
     related to secured borrowings and collateral, repurchase agreements, dollar
     rolls, securities lending, and similar transactions until after December
     31, 1997. Management has not completed the process of evaluating this
     statement and therefore has not determined the impact, if any, that
     adopting this statement will have on the financial position and results of
     operations.

     RECLASSIFICATIONS

     Certain items in the consolidated financial statements for 1995 and 1994
     have been reclassified to conform to the 1996 presentation.

2.   BUSINESS COMBINATIONS, ASSET ACQUISITIONS AND DIVESTITURES

     On June 28, 1996, the Company completed the acquisition of First Nationwide
     Bank's 21 branch offices in the Detroit Metropolitan area. The market areas
     of four First Nationwide offices directly overlapped those of existing
     branch offices and therefore were consolidated into the existing branch
     facilities. The deposits of the branches totaled $796.7 million and were
     assumed for a cost of $57.0 million. Such cost has been reflected as
     goodwill in the accompanying financial statements.

     On October 31, 1995, the Company completed a merger with FirstFed Michigan
     Corporation ("FirstFed"), the holding company for First Federal of
     Michigan, a federally chartered savings and loan association (the "FirstFed
     Merger.") The FirstFed Merger was effected through the issuance of 1.2
     shares of Company common stock for each share of FirstFed common stock
     resulting in the issuance of 22,506,201 shares of Company common stock. The
     merger has been accounted for as a pooling of interests and, accordingly,
     the financial statements of the Company for all periods prior to the merger
     have been restated to include the results of FirstFed. FirstFed paid
     dividends of $8,612,000 for the 10 months ended October 31, 1995 and
     $10,079,000 in 1994. All per share dividend amounts are those of the
     Company prior to the merger.

     Total assets and shareholders' equity of FirstFed as of October 31, 1995
     (unaudited) were $7,675,952,000 and $417,555,000, respectively. Total
     income and net income of the Company and FirstFed after restatement to
     conform the adoption dates of changes in accounting practices and
     reclassifications to conform presentation included in the 1995 and 1994
     results of operations are as follows:

                                       45
<PAGE>   49

<TABLE>
<CAPTION>

                                                      TOTAL INCOME                       NET INCOME (LOSS)
                                            ----------------------------------  ------------------------------------
                                            JANUARY 1, 1995                     JANUARY 1, 1995
                                                  to            YEAR ENDED              to           YEAR ENDED
                                            OCTOBER 31, 1995  DECEMBER 31, 1994 OCTOBER 31, 1995  DECEMBER 31, 1994
                                            ----------------  ----------------------------------  -----------------
                                                                    (DOLLARS IN THOUSANDS)
                                              (UNAUDITED)                         (UNAUDITED)
<S>                                           <C>                  <C>                 <C>                <C>   
     Company .........................        $  420,528           423,686             54,684             67,613
     FirstFed ........................           448,022           472,105            (31,707)           (64,342)
                                               ----------         ---------          ---------           --------
        Total ........................        $  868,550           895,791             22,977              3,271
                                               ==========         =========          =========           ========
</TABLE>

     A reconciliation of amounts previously reported by the Company and FirstFed
     to the amounts included in the restated statements of the Company for 1994
     follows:

<TABLE>
<CAPTION>

                                                                      YEAR ENDED DECEMBER 31, 1994
                                                                     --------------------------------
                                                                                       NET INCOME
                                                                     TOTAL INCOME        (LOSS)
                                                                     -------------- -----------------
                                                                         (DOLLARS IN THOUSANDS)

<S>                                                                   <C>                <C>   
     As reported by the Company ...................................   $  423,686         67,613
     As reported by FirstFed ......................................      470,302        (96,290)
     Adjustment to conform adoption date of
       accounting change ..........................................            -         31,948
     Reclassifications to conform presentation ....................        1,803              -
                                                                       ----------       --------
       Total, as restated .........................................   $  895,791          3,271
                                                                       ==========       ========
</TABLE>

     The adjustment to conform the adoption date of the accounting change shown
     in the table above is made to conform FirstFed's adoption date of an
     accelerated method of accounting for goodwill from January 1, 1994 to
     January 1, 1990.

     In January 1995, the Company acquired a leasing company (ICX Corporation)
     and purchased a controlling interest in a computer service bureau
     (Accredited Computer Services) in which it previously had an equity
     investment. ICX Corporation had $135.8 million in assets, primarily
     financing leases and assets held under operating leases. Accredited
     Computer Services had $2.7 million in assets comprised primarily of
     computer equipment.

3.   INVESTMENT SECURITIES

     Investment securities classified as available for sale at December 31,
     1996, are summarized as follows:

<TABLE>
<CAPTION>

                                                                                 DECEMBER 31, 1996
                                                                      ----------------------------------------
                                                                                 GROSS      GROSS
                                                                     AMORTIZED UNREALIZED  UNREALIZED  FAIR
                                                                        COST     GAINS      LOSSES     VALUE
                                                                     ---------  -------    -------  ---------
                                                                              (DOLLARS IN THOUSANDS)

<S>                                                                  <C>            <C>      <C>      <C>    
     U.S. Treasury and agency securities ........................    $ 238,195      550      610      238,135
     Corporate notes and commercial paper .......................        1,123    2,984        -        4,107
     Other ......................................................        1,389        1        -        1,390
                                                                      ---------  -------    -----    ---------
        Total ...................................................    $ 240,707    3,535      610      243,632
                                                                      =========  =======    =====    =========
</TABLE>

     Investment securities classified as available for sale at December 31,
     1995, are summarized as follows:

<TABLE>
<CAPTION>

                                                                                 DECEMBER 31, 1995
                                                                      -----------------------------------------
                                                                                  GROSS       GROSS
                                                                     AMORTIZED  UNREALIZED  UNREALIZED  FAIR
                                                                        COST      GAINS      LOSSES     VALUE
                                                                      ---------   -------    ------   ----------
                                                                               (DOLLARS IN THOUSANDS)

<S>                                                                  <C>           <C>                 <C>    
     U.S. Treasury and agency securities ........................    $ 375,263     1,969         -     377,232
     Corporate notes and commercial paper .......................       27,584     2,449         -      30,033
     Other ......................................................          162         -         -         162
                                                                      ---------   -------    ------  ----------
        Total ...................................................    $ 403,009     4,418         -     407,427
                                                                      =========   =======    ======  ==========
</TABLE>

                                       46
<PAGE>   50

     The weighted average interest rate on investment securities was 6.89% and
     6.76% at December 31, 1996 and 1995, respectively.

     Investment securities available for sale by contractual maturity, repricing
     or expected call date are shown below:

<TABLE>
<CAPTION>

                                                                                     DECEMBER 31, 1996
                                                                           ---------------------------------------
                                                                           AMORTIZED       FAIR         AVERAGE
                                                                             COST          VALUE          RATE
                                                                           ---------      ---------      ------
                                                                                   (DOLLARS IN THOUSANDS)

<S>                                                                       <C>              <C>            <C>  
     Due in one year or less ........................................     $ 186,095        186,570        7.06%
     Due after one year through two years ...........................         1,000          1,075        6.72
     Due after two years through five years .........................        44,345         43,745        6.17
     Due after five years through ten years .........................           540            531        6.10
     Due after ten years ............................................         8,727         11,711        6.96
                                                                          ---------      ---------
        Total .......................................................     $ 240,707        243,632        6.89%
                                                                          =========      =========
</TABLE>


     At December 31, 1996 and 1995, total adjustable-rate investment securities
     were $8.6 million and $8.9 million, respectively.

     Gains on sales were $6.0 million and $7.9 million for the years ended
     December 31, 1995 and 1994, respectively. Losses were $2.0 million and $1.0
     million for the years ended December 31, 1996 and 1994, respectively.

4. MORTGAGE-BACKED SECURITIES (AS RESTATED)

     The amortized cost, unrealized gains and losses of mortgage-backed
     securities and the fair values at December 31, 1996 were as follows:

<TABLE>
<CAPTION>

                                                                                DECEMBER 31, 1996
                                                                   ---------------------------------------------
                                                                                 GROSS      GROSS
                                                                   AMORTIZED   UNREALIZED UNREALIZED    FAIR
                                                                      COST       GAINS     LOSSES      VALUE
                                                                   -----------  --------   --------  -----------
                                                                                   (DOLLARS IN
                                                                                    THOUSANDS)
<S>                                                               <C>                 <C>       <C>      <C>   
     AVAILABLE FOR SALE
       Participation certificates:
         Government agency issues:
           FHLMC ...........................................      $    13,404         6         75       13,335
       Collateralized mortgage obligations:
         Government agency issues:
           FHLMC ...........................................          347,869     2,379         90      350,158
           FNMA ............................................          260,884     3,811         13      264,682
         Private issues ....................................          446,901     1,630      6,001      442,530
                                                                   -----------  --------   --------  -----------
             Total mortgage-backed securities
             available for sale ............................        1,069,058     7,826      6,179    1,070,705
                                                                   -----------  --------   --------  -----------
     HELD TO MATURITY
       Participation certificates:
         Government agency issues:
           FNMA ............................................        1,246,398    11,202     10,515    1,247,085
           FHLMC ...........................................          636,228    18,006        381      653,853
           GNMA ............................................          188,057     4,232        421      191,868
         Private issues ....................................          407,564     2,757      8,943      401,378
       Collateralized mortgage obligations:
         Government agency issues:
           FNMA ............................................          162,646     8,418        466      170,598
           FHLMC ...........................................           82,433     4,883        247       87,069
         Private issues ....................................          910,043     5,131     14,478      900,696
                                                                   -----------  --------   --------  -----------
             Total mortgage-backed securities
             held to maturity ..............................        3,633,369    54,629     35,451    3,652,547
                                                                   -----------  --------   --------  -----------
               Total .......................................      $ 4,702,427    62,455     41,630    4,723,252
                                                                   ===========  ========   ========  ===========
</TABLE>

                                       47
<PAGE>   51

     At December 31, 1995, the amortized cost, unrealized gains and losses of
     mortgage-backed securities and the fair values were as follows:

<TABLE>

                                                                               DECEMBER 31, 1995
                                                                  ---------------------------------------------
                                                                                GROSS       GROSS
                                                                  AMORTIZED   UNREALIZED  UNREALIZED    FAIR
                                                                     COST       GAINS     LOSSES      VALUE
                                                                 -----------  ---------  --------  -----------
                                                                             (DOLLARS IN THOUSANDS)
<S>                                                              <C>                <C>     <C>        <C>    
       AVAILABLE FOR SALE
         Participation certificates:
           Government agency issues:
             FNMA ......................................         $   329,317        196     2,366      327,147
             FHLMC .....................................              20,307         85         -       20,392
           Private issues ..............................                 116          -         -          116
         Collateralized mortgage obligations:
           Government agency issues:
             FNMA ......................................             262,206      4,413        25      266,594
             FHLMC .....................................             348,830      3,759        79      352,510
           Private issues ..............................             464,604      4,624       398      468,830
                                                                 -----------  ---------  --------  -----------
               Total mortgage-backed securities
               available for sale ......................           1,425,380     13,077     2,868    1,435,589
                                                                 -----------  ---------  --------  -----------
       HELD TO MATURITY
         Participation certificates:
           Government agency issues:
             FNMA ......................................           1,546,206     27,541     1,570    1,572,177
             FHLMC .....................................             891,638     30,613        26      922,225
             GNMA ......................................             224,938      5,863         -      230,801
           Private issues ..............................             498,631      4,275     3,911      498,995
         Collateralized mortgage obligations:
           Government agency issues:
             FNMA ......................................             180,013      9,108         3      189,118
             FHLMC .....................................              83,708      5,147       106       88,749
           Private issues ..............................             454,026      6,808     1,573      459,261
                                                                 -----------  ---------  --------  -----------
               Total mortgage-backed securities
               held to maturity ........................           3,879,160     89,355     7,189    3,961,326
                                                                 -----------  ---------  --------  -----------
                 Total .................................         $ 5,304,540    102,432    10,057    5,396,915
                                                                 ===========  =========  ========  ===========
</TABLE>


     In July 1996, the Bank sold $510.4 million of FNMA fixed-rate participation
     certificates which were made up of seasoned 15- to 30-year fixed-rate
     mortgage loans originated by the Bank and swapped to FNMA for participation
     certificates in June 1996. The sale resulted in a $289,000 net loss and
     recognition of $2.7 million of originated mortgage servicing rights, both
     of which were recorded on the trade date in June 1996. Recognition of the
     servicing rights was in accordance with SFAS No. 122 which Charter One
     adopted as of January 1, 1996.

     In September 1996, the Bank reclassified $10.9 million of mortgage-backed
     securities from held to maturity to available for sale in response to
     significant deterioration in the issuer's creditworthiness uncovered during
     a routine review of the portfolio. Subsequently, $8.1 million of these
     securities were sold for a loss of $1.4 million, which was recorded in the
     third quarter of 1996.

     In December 1996, the Bank sold $68.7 million of mortgage-backed securities
     held to maturity with outstanding balances less than 15% of the principal
     outstanding at acquisition. A $2.6 million gain was recorded on the sale.

     On November 15, 1995, the FASB staff issued a special report, "A Guide to
     Implementation of Statement 115 on Accounting for Certain Investments in
     Debt and Equity Securities." In accordance with provisions in that special
     report, management chose to reclassify certain securities from the
     available for sale portfolio to the held to maturity portfolio. At December
     31, 1995, the date of the transfer, the fair value of those securities was
     $77.3 million and the unrealized loss on those securities was $2.3 million.
     Such loss will be amortized through equity over the remaining life of the
     securities.

                                       48
<PAGE>   52

     Additionally, in accordance with implementation of the same special
     report, management chose to reclassify certain securities that were
     classified as held to maturity to the available for sale portfolio. At
     December 31, 1995, the date of the transfer, the amortized cost of those
     securities was $1.1 billion and the unrealized gain net of tax on
     those securities was $40.5 million. In 1994, certain of those securities
     had been transferred from available for sale to held to maturity with an
     unrealized loss of $50.2 million.

     During the fourth quarter of 1995, management also chose to reclassify
     $945.7 million of fixed, low-rate mortgage-backed securities from held to
     maturity to available for sale. This transfer was made as a component of
     the FirstFed Merger repositioning in order to maintain the Company's
     existing interest rate risk position. The mortgage-backed securities were
     sold and a loss on the sale of $17.5 million was recorded in the fourth
     quarter of 1995.

     Sales of mortgage-backed securities available for sale and held to maturity
     resulted in gains of $6.3 million in 1996, $1.8 million in 1995 and $10.1
     million in 1994. Losses, including write-downs to fair value, were $5.3
     million in 1996, $27.4 million in 1995 and $5.9 million in 1994.

     Mortgage-backed securities are classified by type of interest payment as
     follows:

<TABLE>
<CAPTION>

                                                                         DECEMBER 31,
                                             -----------------------------------------------------------------------
                                                            1996                               1995
                                             -----------------------------------  ----------------------------------
                                             Amortized       FAIR      AVERAGE    AMORTIZED       FAIR     AVERAGE
                                                COST         VALUE      RATE        COST          VALUE       RATE
                                             -----------  -----------  ------     -----------  -----------   -----
                                                                      (DOLLARS IN THOUSANDS)
<S>                                         <C>            <C>          <C>      <C>            <C>          <C>  
        AVAILABLE FOR SALE
          Adjustable rate:
            Collateralized
              mortgage obligations .......  $ 1,054,361    1,056,087    6.94%    $ 1,072,890    1,085,208    7.23%
                                             -----------  -----------             -----------  -----------
               Total adjustable rate .....    1,054,361    1,056,087    6.94       1,072,890    1,085,208    7.23
                                             -----------  -----------             -----------  -----------
          Fixed rate:
            Participation
              certificates ...............       13,404       13,335    6.03         349,740      347,655    6.23
            Collateralized
              mortgage obligations .......        1,293        1,283    5.09           2,750        2,726    5.30
                                             -----------  -----------             -----------  -----------
                Total fixed rate .........       14,697       14,618    5.94         352,490      350,381    6.22
                                             -----------  -----------             -----------  -----------
                   Total available for
                      sale ...............    1,069,058    1,070,705    6.93       1,425,380    1,435,589    6.98
                                             -----------  -----------             -----------  -----------
        HELD TO MATURITY
          Adjustable rate:
            Participation
              certificates ...............    1,019,324    1,026,902    7.16       1,279,124    1,297,319    7.08
            Collateralized
              mortgage obligations .......      301,866      317,055    7.23         357,816      372,972    7.48
                                             -----------  -----------             -----------  -----------
                Total adjustable rate ....    1,321,190    1,343,957    7.18       1,636,940    1,670,291    7.17
                                             -----------  -----------             -----------  -----------
          Fixed rate:
            Participation
              certificates ...............    1,458,923    1,467,282    7.51       1,882,289    1,926,879    7.56
            Collateralized
              mortgage obligations .......      853,256      841,308    7.15         359,931      364,156    7.32
                                             -----------  -----------             -----------  -----------
                Total fixed rate .........    2,312,179    2,308,590    7.38       2,242,220    2,291,035    7.52
                                             -----------  -----------             -----------  -----------
                  Total held to
                    maturity .............    3,633,369    3,652,547    7.31       3,879,160    3,961,326    7.37
                                             -----------  -----------             -----------  -----------
        Total mortgage-backed
          securities .....................  $ 4,702,427    4,723,252    7.22%    $ 5,304,540    5,396,915    7.27%
                                             ===========  ===========             ===========  ===========
</TABLE>




                                       49
<PAGE>   53


     Adjustable-rate mortgage-backed securities are further classified by type
     of repricing index as follows:

<TABLE>
<CAPTION>

                                                                                   1996
                                                                     ---------------------------------
                                                                     AMORTIZED       FAIR     AVERAGE
                                                                       COST          VALUE     RATE
                                                                     ----------   -----------  ----
                                                                         (DOLLARS IN THOUSANDS)
<S>                                                                 <C>            <C>         <C>  
     Available for sale:
       Collateralized mortgage obligations:
         Six-month LIBOR .....................................      $1,024,510     1,030,016   6.93%
         Other ...............................................          29,851        26,071   7.27
                                                                     ----------   -----------
         Total adjustable rate available for sale ............       1,054,361     1,056,087   6.94
                                                                     ----------   -----------

     Held to maturity:
       Participation certificates:
         One-year constant maturity treasury .................         443,109       454,117   7.39
         FHLB 11th District cost of funds ....................         410,859       406,594   6.62
         Other ...............................................         165,356       166,191   7.88
       Collateralized mortgage obligations:
         One-month LIBOR .....................................         286,167       301,410   7.23
         Other ...............................................          15,699        15,645   7.24
                                                                     ----------   -----------
           Total adjustable rate held to maturity ............       1,321,190     1,343,957   7.18
                                                                     ----------   -----------
             Total adjustable rate ...........................      $2,375,551     2,400,044   7.07%
                                                                     ==========   ===========
</TABLE>

     The weighted average lifetime cap rate of the adjustable-rate
     collateralized mortgage obligation portfolio and the adjustable-rate
     participation certificate portfolio were 9.27% and 11.87%, respectively, at
     December 31, 1996.

5.   LOANS AND LEASES

     Loans and leases held for investment consist of the following:
<TABLE>
<CAPTION>

                                                                             DECEMBER 31,
                                                                       --------------------------
                                                                          1996           1995
                                                                          ----           ----
                                                                        (DOLLARS IN THOUSANDS)
<S>                                                                   <C>              <C>      
     Real Estate:
       Permanent:
         One-to-four family ..................................        $ 6,072,927      5,140,857
         Multifamily .........................................            290,195        359,056
         Commercial ..........................................            348,787        368,372
       Construction:
         One-to-four family ..................................            268,766        132,776
         Multifamily .........................................             14,517         11,495
         Commercial ..........................................             19,122         38,592
                                                                       -----------    -----------
           Total real estate .................................          7,014,314      6,051,148
     Consumer ................................................            929,204        594,609
     Business ................................................            100,302         65,747
     Lease financings ........................................            251,133        131,352
                                                                       -----------    -----------
         Total loans and leases ..............................          8,294,953      6,842,856
                                                                       -----------    -----------
       Less:
         Loans in process ....................................            134,880         83,845
         Unamortized net discount ............................              1,169          4,150
         Allowance for loan and lease losses .................             65,922         64,436
         Deferred loan (costs)/fees, net .....................             (7,360)        16,165
                                                                       -----------    -----------
           Total .............................................            194,611        168,596
                                                                       -----------    -----------
             Loans and leases, net ...........................        $ 8,100,342      6,674,260
                                                                       ===========    ===========
</TABLE>


     Loans with adjustable rates included above totaled $3.0 billion and $2.3
     billion at December 31, 1996 and 1995, respectively. Substantially all such
     loans have contractual interest rates that increase or decrease at periodic
     intervals no greater than three years, or have original terms to maturity
     of three years or less. Adjustable-rate loans reprice primarily based upon
     U.S. Treasury security rates.



                                       50
<PAGE>   54
     The Bank's primary lending areas are within the states of Ohio and
     Michigan. At December 31, 1996 and 1995, $7.6 billion and $6.3 billion,
     respectively, of the Bank's gross loans were to borrowers located within
     these two states. Although the Bank has a diversified loan portfolio, its
     borrowers' ability to honor their contracts is substantially dependent upon
     general economic conditions of the region.
                                                                                
     The Bank originates or purchases commercial real estate and business loans.
     These loans are considered by management to be of somewhat greater risk of
     uncollectibility than single-family residential real estate loans due to
     the dependency on income production or future development of real estate.
     The following table sets forth the Bank's commercial real estate and
     commercial construction loan portfolios by type of collateral.
                                                                                
<TABLE>                                                                    
<CAPTION>                                                                  
                                                                                                                
                                                        DECEMBER 31,                                            
                                         -----------------------------------------------                        
                                                 1996                     1995                                  
                                         ----------------------   ----------------------                        
                                                     PERCENT                 PERCENT                            
                                                       OF                      OF                               
                                           AMOUNT     TOTAL         AMOUNT    TOTAL                             
                                         ----------  -------      ---------  -------                            
                                                    (DOLLARS IN THOUSANDS)                                      
                                                                                                                
     <S>                                     <C>            <C>       <C>           <C>                              
     Strip shopping centers .........   $  133,758     36.4%     $ 139,905     34.4%                            
     Office buildings ...............       54,835     14.9         63,573     15.6                             
     Warehouses .....................       53,439     14.5         57,800     14.2                             
     Developed and undeveloped land .       54,891     14.9         57,290     14.1                             
     Hotel property .................       24,960      6.8         36,939      9.1                             
     Mobile home parks ..............       19,774      5.4         18,630      4.6                             
     Other ..........................       26,252      7.1         32,827      8.0                             
                                         ----------  -------      ---------  -------                            
       Total                            $  367,909    100.0%     $ 406,964    100.0%                            
                                         ==========  =======      =========  =======                            
</TABLE>
                                                                           
                                                                            
     Business loans include loans to companies located in Ohio and Michigan
     totaling $99.4 million and $64.0 million at December 31, 1996 and 1995,
     respectively.
     
     Business loans are collateralized by accounts receivable, inventory and
     other assets used in the borrowers' business. Substantially all of the
     consumer loans, including consumer lines of credit, are secured by equity
     in the borrowers' residence.
     
     At December 31, 1996, 1995 and 1994, loans serviced for the benefit of
     others, not included in the detail above, totaled $1.5 billion, $1.2
     billion and $883 million, respectively. Included in these totals were loans
     sold on a recourse basis of $17.0 million, $23.0 million and $29.4 million,
     respectively. Custodial escrow balances maintained in connection with the
     foregoing loan servicing were $26.1 million and $18.6 million at December
     31, 1996 and 1995, respectively.
     
     The Company normally has outstanding a number of commitments to extend
     credit. At December 31, 1996, there were outstanding commitments to
     originate $217.9 million of fixed-rate mortgage loans and other loans and
     leases and $191.3 million of adjustable-rate loans, all at market rates.
     Terms of the commitments extend up to nine months, but are generally less
     than two months.
     
     At December 31, 1996, there were also outstanding unfunded consumer lines
     of credit of $434.5 million and business lines of credit of $36.4 million.
     The Company does not expect all of these lines to be used by the borrowers.
     
     A summary of the investment in lease financings is as follows:
     
<TABLE>                                                                   
<CAPTION>                                                                 
                                                       DECEMBER 31,            
                                                   ----------------------      
                                                     1996         1995         
                                                   (DOLLARS IN THOUSANDS)      
                                                                               
<S>                                          <C>             <C>          
     Direct financing leases .................    $  167,623      76,713       
     Sales-type ..............................        69,334      54,639       
     Leveraged leases ........................        14,176           -       
                                                   ----------   ---------      
        Total lease financings ...............    $  251,133     131,352       
                                                   ==========   =========      
</TABLE>                                                                  
     
                                       51
<PAGE>   55
     
     The components of the investment in lease financings are as follows:
     
<TABLE> 
<CAPTION>                    
                                                                                               DECEMBER 31,          
                                                                                            --------------------     
                                                                                              1996       1995        
                                                                                                (DOLLARS IN            
                                                                                                 THOUSANDS)               
<S>                                                                                   <C>          <C>          
     Total future minimum lease rentals ...............................................     $224,654    125,773      
     Estimated residual value of leased equipment .....................................       86,947     32,451      
     Initial direct costs .............................................................        2,597        987      
     Less unearned income on minimum lease rentals and estimated residual value                                      
       of leased equipment ............................................................      (63,065)   (27,859)     
                                                                                            ---------  ---------     
         Total lease financings .......................................................     $251,133    131,352      
                                                                                            =========  =========     
</TABLE>
     
     At December 31, 1996, future minimum lease rentals on direct financing,
     sales type and leveraged leases are as follows: $61.0 million in 1997;
     $49.9 million in 1998, $38.6 million in 1999; $28.0 million in 2000; $21.3
     million in 2001, and $25.8 million thereafter.
     
     At December 31, 1996, future minimum lease rentals on noncancelable
     operating leases are as follows: $12.4 million in 1997; $3.0 million in
     1998; $214,000 in 1999, and $88,000 in 2000.
     
     ALLOWANCE FOR LOAN AND LEASE LOSSES
     
     Changes in the allowance for loan and lease losses are as follows:

<TABLE>
<CAPTION>                 
                                                                                                                     
                                                            YEAR ENDED DECEMBER 31,                                  
                                                          ----------------------------                               
                                                            1996      1995      1994                                 
                                                            ----      ----      ----                                 
                                                            (DOLLARS IN THOUSANDS)                                   
<S>                                                 <C>         <C>       <C>                                   
     Balance, beginning of year ......................   $ 64,436    64,838    64,715                                
       Provision .....................................      4,001     1,032     2,948                                
       Amounts charged off ...........................     (2,887)   (2,318)   (3,220)                               
       Recoveries ....................................        372       708       395                                
       Other .........................................          -       176         -                                
                                                          --------  --------  --------                               
     Balance, end of year ............................   $ 65,922    64,436    64,838                                
                                                          ========  ========  ========                               
</TABLE>

     Nonperforming loans and leases were $35.4 million, $43.1 million and $49.2
     million at December 31, 1996, 1995 and 1994, respectively.
     
     As of December 31, 1996, the total investment in impaired loans was $10.4
     million. The entire $10.4 million was subject to allowances for credit
     losses of $615,000 as of December 31, 1996. The average recorded investment
     in impaired loans during 1996 was $11.5 million, and interest income
     recognized in 1996 was $807,000. The interest income potential based upon
     the original terms of the contracts for these impaired loans was $1.0
     million for 1996.
     
     As of December 31, 1995, the total investment in impaired loans was $1.7
     million. The entire $1.7 million was subject to allowances for credit
     losses of $1.0 million as of December 31, 1995. The average recorded
     investment in impaired loans during 1995 was $1.7 million, and interest
     income recognized in 1995 was $114,000. The interest income potential based
     upon the original terms of the contracts for these impaired loans was
     $160,000 for 1995.
     
6.   REAL ESTATE OWNED

     Real estate owned consists of the following:
<TABLE>
<CAPTION>

                                                                  DECEMBER 31,
                                                                ------------------
                                                                1996       1995
                                                             (DOLLARS IN THOUSANDS)

<S>                                                            <C>         <C>   
     Acquired in settlement of loans .......................   $7,030      11,650
     Held for investment and acquired for development ......      307         341
                                                                ------    --------
       Total ...............................................   $7,337      11,991
                                                                ======    ========
                                   
</TABLE>

                                       52
<PAGE>   56

7.   DEPOSITS

     Deposits consist of the following:
<TABLE>
<CAPTION>

                                                                                  DECEMBER 31,
                                                               ---------------------------------------------------
                                                                        1996                       1995
                                                               -----------------------    ------------------------
                                                                             WEIGHTED                   WEIGHTED
                                                                             AVERAGE                     AVERAGE
                                                                 AMOUNT        RATE         AMOUNT        RATE
                                                               -----------     -----      ------------    ------
                                                                         (DOLLARS IN THOUSANDS)

<S>                                                           <C>              <C>       <C>               <C> 
     Checking accounts:
       Interest-bearing ....................................  $   558,753      1.86%     $    513,933      1.98%
       Noninterest-bearing .................................      300,685         -           220,029         -
     Savings accounts ......................................      868,361      2.42         1,007,178      2.41
     Money market accounts .................................    1,344,973      3.52           829,087      3.19
     Certificates of deposit ...............................    4,766,369      5.85         4,438,831      5.97
                                                               -----------                ------------
         Total deposits ....................................    7,839,141      4.56         7,009,058      4.65
     Plus unamortized premium on
       deposits purchased ..................................        2,056                       3,433
                                                               -----------                ------------
         Total deposits, net ...............................  $ 7,841,197                $  7,012,491
                                                               ===========                ============
     Including the annualized effect of applicable swaps,
       floors and amortization of deferred gains on
       terminated swaps ....................................                   4.48%                       4.61%
</TABLE>


     A summary of certificates of deposit by maturity follows:

<TABLE>
<CAPTION>

                                                                     DECEMBER 31, 1996
                                                                    ---------------------
                                                                        (DOLLARS IN
                                                                         THOUSANDS)
<S>                                                                     <C>        
     Within 12 months ...............................................   $ 3,489,052
     12 months to 24 months .........................................       686,145
     24 months to 36 months .........................................       241,609
     36 months to 48 months .........................................        99,320
     Over 48 months .................................................       250,243
                                                                         -----------
       Total ........................................................   $ 4,766,369
                                                                         ===========
</TABLE>

     At December 31, 1996, the Bank had no brokered certificates of deposit.

8.   FEDERAL HOME LOAN BANK ADVANCES

     Federal Home Loan Bank advances at December 31, 1996, are secured by
     Charter One's investment in the stock of the Federal Home Loan Bank, as
     well as certain real estate loans aggregating $4.5 billion and
     mortgage-backed securities aggregating $641 million. FHLB advances are
     composed of the following:

<TABLE>
<CAPTION>

                                                                                    DECEMBER 31,
                                                                 ---------------------------------------------------
                                                                           1996                       1995
                                                                 -------------------------   -----------------------
                                                                               WEIGHTED                   WEIGHTED
                                                                                AVERAGE                    AVERAGE
                                                                   AMOUNT         RATE         AMOUNT       RATE
                                                                 -----------      -----      -----------    -----
                                                                               (DOLLARS IN THOUSANDS)

<S>                                                             <C>               <C>       <C>             <C>  
     Fixed-rate advances ....................................   $ 1,791,332       5.99%     $ 1,310,122     5.78%
     Variable-rate advances .................................     1,403,000       5.56        1,853,000     5.87
                                                                 ----------                  ----------
       Total advances .......................................     3,194,332       5.80        3,163,122     5.84
     Unamortized premium ....................................             1                          22
                                                                 ----------                  ----------
       Total advances, net ..................................   $ 3,194,333                 $ 3,163,144
                                                                 ==========                  ==========
     Including the annualized effect of
       applicable swaps, caps and amortization
       of deferred gains on terminated swaps ................                     5.81%                     5.90%
</TABLE>

                                       53
<PAGE>   57

     The variable-rate advances reprice based upon three-month LIBOR at
     three-month intervals, and included $83 million with a 6.00% LIBOR cap, and
     $573 million which are callable, at par, by the FHLB.

     Charter One has also entered into stand-alone interest rate cap agreements
     applicable to certain variable-rate and short-term fixed-rate FHLB
     advances. Reference is made to Note 11, "Interest Rate Risk Management,"
     for additional discussion.

     FHLB advances mature as follows:
<TABLE>
<CAPTION>

                                                                                 DECEMBER 31, 1996
                                                                ----------------------------------------------------
                                                                   FIXED-RATE ADVANCES       VARIABLE-RATE ADVANCES
                                                                --------------------------   -----------------------
                                                                               WEIGHTED                   WEIGHTED
                                                                               AVERAGE                     AVERAGE
                                                                  AMOUNT         RATE          AMOUNT       RATE
                                                                -----------      ------      -----------    -----
                                                                              (DOLLARS IN THOUSANDS)

<S>                                                            <C>                <C>       <C>             <C>  
     Maturing in:
       1997 ................................................   $   387,300        5.94%     $ 1,128,000     5.55%
       1998 ................................................       285,000        6.50           75,000     5.59
       1999 ................................................       475,000        6.23          200,000     5.60
       2000 ................................................       400,000        5.98
       2001 ................................................       205,000        4.88
       2005 ................................................         5,000        6.52
       2006 ................................................           319        3.98
       2007 ................................................        31,868        5.82
       2009 ................................................           525        5.00
       2010 ................................................           509        1.00
       2011 ................................................           658        3.50
       2016 ................................................           153        3.75
                                                                ----------                   ----------
         Total .............................................     1,791,332        5.99%       1,403,000     5.56%
      Unamortized premium ..................................             1                            -
                                                                ----------                   ----------
         Total FHLB advances, net ..........................   $ 1,791,333                  $ 1,403,000
                                                                ==========                   ==========
</TABLE>


     Certain advances require periodic amortization of principal. At December
     31, 1996, scheduled repayments of advances are as follows: $1.5 billion in
     1997, $362.4 million in 1998, $677.5 million in 1999, $402.7 million in
     2000, $207.8 million in 2001, and $26.3 million thereafter.

     At December 31, 1996, $200 million of the fixed rate agreements maturing in
     2001 are convertible, at the counterparty's option, to a floating rate of
     three-month LIBOR, beginning in February 1999 and quarterly thereafter.


                                       54
<PAGE>   58

9.   REVERSE REPURCHASE AGREEMENTS

     Securities sold under agreements to repurchase are composed of the
     following:
<TABLE>
<CAPTION>

                                                                                             DECEMBER 31,
                                                                                        ------------------------
                                                                                           1996         1995
                                                                                           ----         ----
                                                                                        (DOLLARS IN THOUSANDS)

<S>                                                                                    <C>              <C>    
      Short term:
        Mortgage-backed securities of $822 million, with fair value approximating
         $844 million, sold with agreements to repurchase the same securities, with
         a weighted average interest rate of 5.86% and matured in 1996 ..............  $         -      798,783
        U.S. Treasury securities of $50 million, with fair value approximating
         $50 million, sold with agreements to repurchase the same securities, with
         a weighted average interest rate of 5.82% and matured in 1996 ..............            -       49,250
                                                                                        -----------  -----------
             Total short term .......................................................            -      848,033
                                                                                        -----------  -----------
      Long term:
        Mortgage-backed securities of $1.6 billion, with fair value approximating
         $1.7 billion, sold with agreements to repurchase the same securities.
         (1995-$1.3 billion sold with fair value of $1.3 billion):
           With a weighted average interest rate of 5.95% at December 31,
            1995, resetting quarterly based on three-month LIBOR and capped at
            6.06% through 1996, due in 1998, and converted to fixed-rate in 1996 ....            -      491,487
           With an interest rate of 5.67% and 6.17% at December 31, 1996 and
            1995, respectively, resetting quarterly based on three-month LIBOR
            and capped at 6.06%, due in 1997 ........................................      175,000      175,000
           With a weighted average interest rate of 4.96%, due in 1996,
            callable by the Company at par ..........................................            -      275,000
           With a weighted average interest rate of 5.89% and 5.44% at December 31,
            1996 and 1995, respectively, due in 1998 ................................      804,778      200,000
           With a weighted average interest rate of 5.16% and 5.84% at December 31,
            1996 and 1995, respectively, due in 1999 ................................      570,000      100,000
                                                                                        -----------  -----------
               Total long term ......................................................    1,549,778    1,241,487
                                                                                        -----------  -----------
                                                                                       $ 1,549,778    2,089,520
                                                                                        ===========  ===========
      Weighted average interest cost including amortization of fees .................         5.62%        5.80%
                                                                                             ======       ======
      Weighted average interest cost including the annualized effect of the
        applicable swaps, caps and amortization of deferred net gains
        on terminated swaps .........................................................         5.59%        5.68%
                                                                                             ======       ======

</TABLE>

     At December 31, 1996 and 1995, $200 million of the fixed-rate agreements
     maturing in 1998 were convertible, at the counterparty's option, to a
     floating rate of three-month LIBOR, beginning in June 1997 and quarterly
     thereafter.

     At December 31, 1996, $150 million of the fixed-rate agreements maturing in
     1999 were convertible, at the counterparty's option, to a floating rate of
     three-month LIBOR, beginning in October 1997 and quarterly thereafter.

     At December 31, 1996, $120 million and $100 million of the fixed-rate
     agreements maturing in 1999 were convertible, at the counterparty's option,
     to a floating rate of three-month LIBOR less 10 basis points, beginning in
     August 1997 and October 1997 respectively, and quarterly thereafter.

     The securities sold under agreements to repurchase were delivered to the
     primary dealers who arranged, or were party to, the transactions. They may
     have sold, loaned, or otherwise disposed of such securities to other
     parties and have agreed to resell the same securities back to the Company
     at maturity of the agreements.

     At December 31, 1996 there were no amounts at risk with any counterparties
     exceeding 10% of shareholders' equity. The amount at risk is equal to the
     excess of the carrying value of the securities sold under agreements to
     repurchase over the amount of the repurchase liability.

                                       55
<PAGE>   59

     The maximum month-end balance of outstanding agreements to repurchase the
     same securities was $2.0 billion in 1996 and $3.6 billion in 1995. The
     average balance was $1.6 billion and $3.2 billion during 1996 and 1995,
     respectively.

10.  OTHER BORROWINGS

     Other borrowings consist of the following:
<TABLE>
<CAPTION>

                                                                                              DECEMBER 31,
                                                                                          ---------------------
                                                                                            1996        1995
                                                                                         (DOLLARS IN THOUSANDS)
<S>                                                                                      <C>           <C>    
      Zero coupon bonds of $407 million due February 2005,
        with yield to maturity of 11.39% .............................................   $  162,435    145,684
      Mortgage loan sale agreement ...................................................        9,902     10,351
      Variable-rate bonds, due December 1, 2015, interest payable semi-
        annually at 4.75% with a ceiling of 9.5% .....................................       10,000     10,000
      Installment obligations without recourse .......................................       23,157     35,663
      Other ..........................................................................        5,686      7,322
                                                                                          ----------  ---------
           Total .....................................................................   $  211,180    209,020
                                                                                          ==========  =========
</TABLE>


     The zero coupon bonds are collateralized by mortgage-backed securities of
     $359 million and $354 million at December 31, 1996 and 1995, respectively.

     The installment obligations are collateralized by leased equipment and
     future lease revenues. The Company assigned the rentals under many leases
     on a nonrecourse basis. In the event of a default by a lessee, there is no
     recourse against the Company.

11.  INTEREST RATE RISK MANAGEMENT

     The Company utilizes various types of interest rate contracts in managing
     its interest rate risk on certain of its deposits and FHLB advances. The
     Company has utilized fixed payment swaps to convert certain of its
     floating-rate or short-term, fixed-rate liabilities into longer term, fixed
     rate instruments. Under these agreements, the Company has agreed to pay
     interest to the counterparty on a notional principal amount at a fixed rate
     defined in the agreement, and receive interest at a floating rate indexed
     to LIBOR. The amounts of interest exchanged are calculated on the basis of
     notional principal amounts. The Company also utilizes fixed receipt swaps
     to convert certain of its longer-term callable certificates of deposit into
     short-term variable instruments. Under these agreements the Company has
     agreed to receive interest from the counterparty on a notional amount at a
     fixed rate defined in the agreement, and to pay interest at a floating rate
     indexed to LIBOR.

     Information on the swaps, by maturity date, follows:

<TABLE>
<CAPTION>

                                                                         DECEMBER 31,
                                                 -------------------------------------------------------------
                                                            1996                             1995
                                                 ---------------------------     -----------------------------
                                                 NOTIONAL  RECEIVING  PAYING     NOTIONAL   RECEIVING   PAYING
                                                 PRINCIPAL INTEREST  INTEREST    PRINCIPAL  INTEREST   INTEREST
                                                  AMOUNT     RATE     RATE        AMOUNT       RATE     RATE
                                                 ---------   ------   ------     ---------     -----    ------
                                                                    (DOLLARS IN THOUSANDS)
<S>                                             <C>           <C>     <C>       <C>            <C>      <C>   
      FIXED PAYMENT AND VARIABLE RECEIPT
      1999 .................................    $ 100,000     5.77%   10.09%    $ 100,000      6.02%    10.09%
                                                 ========    ======   ======     ========     =====    ======
      VARIABLE PAYMENT AND FIXED RECEIPT
      1997 .................................                                    $  45,000      6.30%     5.63%
      1998 .................................    $ 115,000     6.40%    5.53%            -         -          -
      2000 .................................      110,000     7.06     5.54       110,000      7.08      5.63
      2001 .................................      140,000     7.28     5.53             -         -         -
                                                 --------   ------   ------     ---------     -----    ------
         Total .............................    $ 365,000    6.93 %    5.53% (1)$ 155,000      6.86%     5.63%(1)
                                                 ========   ======   ======     =========     =====    ======
- ------------------------------------
<FN>
(1) Rates are based upon LIBOR.
</TABLE>


                                       56
<PAGE>   60

     The Company also utilized swaps to hedge a special class of certificates of
     deposit. These swaps provide for the receipt of variable interest based
     upon changes in the S&P 500 Index, and the payment of either fixed or
     variable interest. The notional principal amount outstanding at December
     31, 1996 of these agreements was $32.2 million with a weighted average
     receipt rate of 19.58% and payment rate of 5.59% at that date. As of
     December 31, 1995, the outstanding principal was $24.2 million with receipt
     and pay rates of 14.28% and 5.85% respectively.

     In March 1995, the Company entered into $300 million of four-year interest
     rate floor agreements maturing in March 1999, which provide for receipt of
     interest when six-month LIBOR falls below 6.00%. The Company receives the
     difference between 6.00% and LIBOR at the time of repricing, calculated on
     the $300 million notional amount. At December 31, 1996, interest received
     based on a 5.80% LIBOR rate was partially offset by a .07% per annum fee
     cost.

     In the fourth quarter of 1995, as part of a balance sheet repositioning due
     to the merger with FirstFed, the Company terminated $600 million of swaps
     which were scheduled to mature in 1999, resulting in a pretax loss of $72.0
     million. The loss was recognized immediately in the statement of
     operations, as the liabilities to which the agreements were assigned were
     eliminated in connection with the repositioning. The Company also
     terminated a $150 million swap which resulted in a gain of $1.0 million.
     The gain was deferred and is being amortized straight line over the
     original life of the agreement, as the liability to which it was assigned
     remains outstanding. An additional pretax loss of $4.2 million was also
     recognized in the fourth quarter of 1995 when $800 million of 8% interest
     rate caps were terminated and the corresponding liabilities were
     eliminated.

     The unamortized net gains on terminated swaps were deferred if the
     liabilities to which they were assigned remained outstanding. The gains are
     being amortized over the original lives of the agreements. The unamortized
     net gain on terminated swaps was $2.1 million at December 31, 1996.
     Amortization of deferred net gains against interest expense totaled $6.1
     million, $6.8 million and $6.6 million in 1996, 1995 and 1994,
     respectively. Amortization of the $2.1 million of remaining deferred net
     gains at December 31, 1996, is expected to be $1.1 million in 1997,
     $643,000 in 1998, and $313,000 in 1999.

     The interest rate exchange agreements have been entered into with three
     nationally recognized primary dealers. The payments on these agreements
     have been collateralized with $23.4 million of mortgage-backed securities
     at December 31, 1996, held by the counterparties. In the event of a
     counterparty default, the Company is subject to risk to the extent that the
     value of the collateral exceeds the Company's net obligations under the
     agreements, and to the extent that any agreements have to be replaced under
     market conditions which are not favorable to the Company. The Company does
     not currently anticipate a default by any of the counterparties.

     The Company has entered into caps with primary dealers to limit its
     exposure to rising rates on certain of its variable-rate and short-term,
     fixed-rate liabilities. These stand-alone agreements supplement the cap
     provisions which have been incorporated into some of the Company's
     borrowings. The agreements provide for receipt of interest when three-month
     LIBOR exceeds an agreed-upon base rate. The Company receives a rate of
     interest equal to the excess of three-month LIBOR at the time of repricing
     over the 6.00% base rate, calculated on a notional principal amount. The
     agreements reprice quarterly. Fees paid at inception of the agreements are
     being amortized over the terms of the agreements. Unamortized fees totaled
     $328,000 at December 31, 1996.

     Outstanding caps are described in the following table:

<TABLE>
<CAPTION>

                                    ---------------------------------------------------------------------------------
                                                     1996                                       1995
                                    ---------------------------------------  ----------------------------------------
                                                                     PER                                        PER
                                    NOTIONAL             INTEREST   ANNUM    NOTIONAL             INTEREST     ANNUM 
                                    PRINCIPAL    BASE      RATE    COST OF   PRINCIPAL    BASE    RATE        COST OF
                 MATURING IN         AMOUNT      RATE    RECEIVED    FEE      AMOUNT      RATE    RECEIVED      FEE
                 ------------       ---------   -------- --------- --------  ---------   -------- ------      -------
                                                                  (Dollars in thousands)
<S>                                <C>          <C>       <C>       <C>     <C>          <C>          <C>      <C>

      1996 .....................                                            $ 200,000    6.00%        -%       .21%

      1997 .....................   $ 650,000    6.00%        -%     .31%      650,000    6.00         -        .31%
                                    ---------   -----     -----    -----     ---------   -----     -----      -----
         Total .................   $ 650,000    6.00%        -%     .31%    $ 850,000    6.00%        -%       .28%
                                    =========   =====     =====    =====     =========   =====     =====      =====
</TABLE>


                                       57
<PAGE>   61

     The Company is exposed to credit loss in the event of nonperformance by the
     counterparties to the swaps, floors and caps. The Company, however, does
     not currently anticipate nonperformance by the counterparties.

     The cost of interest rate exchange, cap, floor and collar positions,
     including amortization of gains and losses on terminated positions, was
     included in interest expense as follows:

<TABLE>
<CAPTION>

                                                                              YEAR ENDED DECEMBER 31,
                                                                        ------------------------------------
                                                                         1996         1995           1994
                                                                         ----         ----           ----
                                                                              (DOLLARS IN THOUSANDS)

<S>                                                                    <C>            <C>            <C>   
      Interest expense:

        Deposits ...................................................   $(9,515)       18,745         41,561
        FHLB advances ..............................................     1,760         2,201          2,202
        Reverse repurchase agreements ..............................    (2,048)       30,914         73,014
                                                                        -------      -------       --------
           Total ...................................................   $(9,803)       51,860        116,777
                                                                        =======      =======       ========
</TABLE>

12.  FEDERAL INCOME TAXES



     In accordance with SFAS No. 109, deferred income tax assets and liabilities
     are computed annually for differences between financial statement and tax
     basis of assets and liabilities that will result in taxable or deductible
     amounts in the future based on enacted tax laws and rates applicable to
     periods in which the differences are expected to affect taxable income.
     Valuation allowances are established, when necessary, to reduce deferred
     tax assets to the amount expected to be realized. Income tax expense is the
     tax payable or refundable for the period adjusted for the change during the
     period in deferred tax assets and liabilities.

     The provision for federal income taxes consists of the following
     components:

<TABLE>
<CAPTION>

                                                                       YEAR ENDED DECEMBER 31,
                                                                 ------------------------------------
                                                                  1996           1995          1994
                                                                  ----           ----          ----
                                                                        (DOLLARS IN THOUSANDS)
<S>                                                             <C>              <C>           <C>    
        Current ..............................................  $ 32,222         26,581        (4,806)
        Deferred .............................................    32,561         (7,408)       11,862
                                                                 -------        -------       -------
           Total .............................................  $ 64,783         19,173         7,056
                                                                 =======        =======       =======
</TABLE>

     A reconciliation from tax at the statutory rate to the income tax provision
     is as follows:

<TABLE>
<CAPTION>

                                                                           YEAR ENDED DECEMBER 31,
                                                          ----------------------------------------------------------
                                                                1996                1995                1994
                                                          ------------------  ------------------  ------------------
                                                          DOLLARS    RATE     DOLLARS    RATE      DOLLARS  RATE
                                                          -------    ----     -------    ----      -------  ----
                                                                          (DOLLARS IN THOUSANDS)

<S>                                                      <C>         <C>     <C>         <C>     <C>         <C>  
      Tax at statutory rate ...........................  $ 67,377    35.0%   $ 18,622    35.0%   $  7,937    35.0%
      Increase (decrease) due to:
        Bad debt deduction ............................         -                   -       -       4,000    17.6
        Purchase accounting ...........................         -                   -       -      (3,877)  (17.1)
        Other .........................................    (2,594)   (1.3)        551     1.0      (1,004)   (4.5)
                                                          -------    ----     -------    ----     -------   ----- 
          Income tax provision ........................  $ 64,783    33.7%   $ 19,173    36.0%   $  7,056    31.0%
                                                          =======    ====     =======    ====     =======   =====
</TABLE>


     Significant components of the deferred tax assets and liabilities are as
     follows. No valuation allowance was considered necessary.


                                       58
<PAGE>   62

<TABLE>
<CAPTION>

                                                                                YEAR ENDED DECEMBER 31,
                                                                         --------------------------------------
                                                                           1996          1995           1994
                                                                           ----          ----           ----
                                                                                (DOLLARS IN THOUSANDS)

<S>                                                                     <C>              <C>            <C>   
      Deferred tax assets:
        Book allowance for loan losses ..............................   $  21,201        21,483         22,323
        Accrued and deferred compensation ...........................       4,258         3,062          2,661
        Allowance for uncollected interest ..........................         823           946            970
        Net unrealized loss on securities ...........................           -        15,978         30,647
        Other .......................................................       5,250        20,566         19,088
                                                                         --------       -------        -------
           Total deferred tax assets ................................      31,532        62,035         75,689
                                                                         --------       -------        -------

      Deferred tax liabilities:
        Leasing activities, net .....................................      22,831         5,422              -
        FHLB stock dividends ........................................      15,124        12,668         10,928
        Tax allowance for loan losses ...............................       5,840         7,987          9,094
        Net unrealized gain on securities ...........................       4,565             -              -
        Depreciation ................................................       3,783         2,690          6,318
        Purchase accounting .........................................         894         1,738          1,647
        Mark-to-market ..............................................         339           678          2,295
        Other .......................................................       3,384         2,976            914
                                                                         --------       -------        ------- 
           Total deferred tax liabilities ...........................      56,760        34,159         31,196
                                                                         --------       -------        -------
             Net deferred tax asset (liability) .....................   $ (25,228)       27,876         44,493
                                                                         ========       =======        =======
</TABLE>

     During 1996, legislation was passed that repealed Section 593 of the
     Internal Revenue Code for taxable years beginning after December 31, 1995.
     Section 593 allowed thrift institutions, including Charter One, to use the
     percentage-of-taxable income bad debt accounting method, if more favorable
     than the specific charge-off method, for federal income tax purposes. The
     excess reserves (deduction based on the percentage-of-taxable income less
     the deduction based on the specific charge-off method) accumulated
     post-1987 are required to be recaptured ratably over a six-year period
     beginning in 1996. The recapture has no effect on the Company's statement
     of operations as taxes were provided for in prior years in accordance with
     SFAS 109, "Accounting for Income Taxes." The timing of this recapture may
     be delayed for a one or two-year period to the extent that Charter One
     originates more residential loans than the average originations in the past
     six years. Charter One will meet the origination requirement for 1996 and,
     therefore, will delay recapture at least until the six-year period
     beginning in 1997. The recapture amount of $17.1 million will result in
     payments totaling $6.0 million which has been previously accrued. The
     pre-1988 reserve provisions are subject only to recapture requirements in
     the case of certain excess distributions to, and redemptions of
     shareholders or if the Bank no longer qualifies as a "bank". Tax bad debt
     deductions accumulated prior to 1988 by the Bank are approximately $168
     million. No deferred income taxes have been provided on these bad debt
     deductions and no recapture of these amounts is anticipated.

13.  SHAREHOLDERS' EQUITY

     The Bank may not declare or pay cash dividends on its shares of common
     stock if the effect thereof would cause shareholders' equity to be reduced
     below applicable regulatory capital maintenance requirements or if such
     declaration and payment would otherwise violate regulatory requirements. At
     December 31, 1996, approximately $155.9 million of the Company's retained
     earnings was available to pay dividends to shareholders, to purchase
     shares, or to be used for other corporate purposes.

     During 1994, the Board of Directors of the Company authorized management to
     purchase up to 1.2 million shares of its outstanding common stock. As of
     June 30, 1996, all of the shares had been purchased under this
     authorization.

     On May 15, 1996, the Board of Directors of the Company authorized
     management to purchase 5% of the Company's outstanding common stock in an
     additional buyback program. As of that date, the Company had 47,354,637
     common shares outstanding (adjusted for subsequent stock dividend). Under
     the authorization, repurchases are to be made from time to time through
     open market purchases or unsolicited negotiated transactions. Shares
     purchased under this authorization will be held in treasury and will be
     available for issuance upon the exercise of outstanding stock options and
     for other corporate purposes.

                                       59
<PAGE>   63

     Under these two buyback programs, 1,288,425 shares of stock were
     repurchased in 1996 for an aggregate price of $47.7 million, and 718,100
     shares were purchased in 1995 for an aggregate price of $19.8 million.

     On July 24, 1996, the Board of Directors of Charter One Financial, Inc.
     approved a 5% stock dividend which was distributed September 30, 1996, to
     shareholders of record on September 13, 1996.

14.  REGULATORY CAPITAL REQUIREMENTS

     The Bank is subject to various regulatory capital requirements administered
     by the federal banking agencies. Failure to meet minimum capital
     requirements can initiate certain mandatory, and possibly additional
     discretionary, actions by regulators that, if undertaken, could have a
     direct material effect on the Company's financial statements. The
     regulations require the Bank to meet specific capital adequacy guidelines
     and the regulatory framework for prompt corrective action that involve
     quantitative measures of the Bank's assets, liabilities, and certain
     off-balance-sheet items as calculated under regulatory accounting
     practices. The Bank's capital classification is also subject to qualitative
     judgments by the regulators about components, risk weightings, and other
     factors.

     Quantitative measures established by regulation to ensure capital adequacy
     require the Bank to maintain minimum amounts and ratios of total
     risk-based, Tier 1 risk-based, Tier 1 leverage and tangible capital as set
     forth in the tables below.

<TABLE>
<CAPTION>

        
                                                                           AS OF DECEMBER 31, 1996
                                                       --------------------------------------------------------------------
                                                                                                   TO BE WELL CAPITALIZED  
                                                                                 FOR CAPITAL       UNDER PROMPT CORRECTIVE 
                                                              ACTUAL          ADEQUACY PURPOSES       ACTION PROVISIONS    
                                                       --------------------- --------------------- ------------------------
                                                          AMOUNT   RATIO        AMOUNT    RATIO       AMOUNT    RATIO      
                                                          ------   -----        ------    -----       ------    -----      
                                                                            (DOLLARS IN THOUSANDS)                         
                                                                                                                           
<S>                                                     <C>         <C>        <C>           <C>      <C>         <C>      
      Total capital (to risk-weighted assets) .......   $ 741,904   10.62%     $559,080      8.0%     $698,850    10.0%    
      Tier 1 capital (to risk-weighted assets) ......     679,967    9.73        N/A         N/A       419,310     6.0     
      Tier 1 capital (to adjusted tangible assets)...     679,967    5.00       407,700      3.0       679,500     5.0     
      Tangible capital (to adjusted                                                                                        
        tangible assets) ............................     679,967    5.00       203,850      1.5        N/A        N/A     
                                                                                                                           
</TABLE>
        

<TABLE>
<CAPTION>
                                                                                                                           
                                                                             AS OF DECEMBER 31, 1995                       
                                                       --------------------------------------------------------------------
                                                                                                   TO BE WELL CAPITALIZED  
                                                                                 FOR CAPITAL       UNDER PROMPT CORRECTIVE 
                                                              ACTUAL          ADEQUACY PURPOSES       ACTION PROVISIONS    
                                                       --------------------- --------------------- ------------------------
                                                          AMOUNT   RATIO        AMOUNT    RATIO       AMOUNT    RATIO      
                                                          ------   -----        ------    -----       ------    -----      
                                                                             (DOLLARS IN THOUSANDS)                          
                                                                                                                           
<S>                                                     <C>         <C>        <C>           <C>      <C>         <C>      
      Total capital (to risk-weighted assets) ........  $ 875,176   14.29%     $489,835      8.0%     $612,294    10.0%    
      Tier 1 capital (to risk-weighted assets) .......    822,670   13.44        N/A         N/A       367,376     6.0     
      Tier 1 capital (to adjusted tangible assets) ...    822,670    6.11       404,053      3.0       673,422     5.0     
      Tangible capital (to adjusted                                                                                        
        tangible assets) .............................    822,670    6.11       202,027      1.5        N/A        N/A     
                                                      
</TABLE>
                                                                     
     As of December 31, 1996, the most recent notification from the Office of
     Thrift Supervision categorized the Bank as well capitalized under the
     regulatory framework for Prompt Corrective Action. To be categorized as
     well capitalized, the Bank must maintain minimum total risk-based, Tier 1
     risk-based and Tier 1 leverage ratios as set forth in the table above.
     There are no conditions or events since that notification that have changed
     the Bank's category.

     Management believes, as of December 31, 1996, that the Bank meets all
     capital requirements to which it is subject. Events beyond management's
     control, such as fluctuations in interest rates or a downturn in the
     economy in areas in which the Bank's loans and securities are concentrated,
     could adversely affect future earnings and, consequently, the Bank's
     ability to meet its future capital requirements.


                                       60
<PAGE>   64
15.  STOCK PURCHASE RIGHTS

     Each share of the Company's common stock outstanding entitles the
     shareholder to one stock purchase right. Each right will entitle the
     registered holder to purchase one one-hundredth of a share of a new series
     of preferred stock at a price of $40.00 (subject to adjustment). The rights
     have additional provisions which, subject to the approval of the Board of
     Directors, (1) will entitle the holder to purchase the Company's authorized
     and unissued common stock at a price below its market value (as defined in
     the agreement) in the event that any person or group acquires 20% or more
     of the common stock of the Company without the consent of the Company, and
     (2) will entitle the holder to purchase shares of common stock of the
     acquiring company at a price below the market value (as defined in the
     agreement) in the event that the Company is acquired in a merger or other
     business combination transaction or 50% or more of its consolidated assets
     or earnings power (as defined) are sold.

     The rights expire on December 1, 1999, and may be redeemed by the Company
     for $.01 per right at any time prior to an acquisition of 20% or more of
     the common stock of the Company and thereafter under certain circumstances,
     including in connection with a business combination consented to by the
     Company. There are 46,442,723 rights outstanding at December 31, 1996 and
     600,000 shares of preferred stock reserved for these rights.

16.  BENEFIT PLANS

     EMPLOYEE STOCK OWNERSHIP AND PENSION PLANS

     The Company has an Employee Stock Ownership Plan ("ESOP") and had a
     noncontributory defined benefit pension plan ("Pension Plan") through April
     30, 1994. Effective April 30, 1994, the Bank's Board of Directors approved
     an amendment to provide for 100% vesting of accrued benefits and to freeze
     benefits accrued under the Pension Plan. The effect of this curtailment was
     not material. The Pension Plan was terminated and all assets were
     distributed in the fourth quarter of 1995. FirstFed also had a
     noncontributory defined benefit pension plan ("FirstFed Pension Plan").
     Effective October 31, 1995, the FirstFed Board of Directors approved an
     amendment to provide for 100% vesting of accrued benefits and to freeze
     benefits accrued under the FirstFed Pension Plan in anticipation of
     termination. The effect of this curtailment was not material.

     Benefits accrued through October 31, 1995 under the FirstFed Pension Plan
     will be paid to plan participants in the form of annuity contracts or lump
     sum payments, at the participant's option. Assets remaining after
     distribution of the accrued benefits will be allocated among participants
     at October 31, 1995, and distributed in the same manner as accrued
     benefits.

     The Company's funding policy for the ESOP is to make discretionary
     contributions to the plan. Contributions to the ESOP were $1.6 million,
     $250,000, and $2 million for the years ended December 31, 1996, 1995 and
     1994, respectively. The Company's funding policy prior to the freeze of
     Pension Plan benefits was to contribute to the Pension Plan amounts
     necessary, after consideration of ESOP contributions, to satisfy the
     funding requirements of federal law and regulations. The funding policy for
     the FirstFed Pension Plan was to contribute amounts necessary to satisfy
     the funding requirements of federal law and regulations.

     ESOP assets consist principally of Company stock. At December 31, 1996 and
     1995, the ESOP held approximately 3.1% and 3.4%, respectively, of the total
     outstanding shares of Company stock. The FirstFed Pension Plan assets
     consisted principally of fixed-income and listed equity securities.

     The Bank has a trusteed employee savings plan covering substantially all
     salaried employees. Under the terms of the Trust Agreement, the Bank's
     annual contribution to the plan is based on matching contributions of
     participating employees up to 9% of base salary. Contributions totaled $1.6
     million and $757,000 for the years ended December 31, 1996 and 1995,
     respectively. The Bank may terminate the plan at any time.

     In the past, FirstFed voluntarily provided health care and life insurance
     benefits to substantially all retired employees, on an unfunded,
     noncontributory basis. The cost of providing these benefits was expensed as
     paid. In 1992, the plan was amended for employees retiring after September
     30, 1992, and now requires the employees to pay the full cost of health
     care benefits after retirement. In 1993, FirstFed adopted SFAS No. 

                                       61
<PAGE>   65

     106, "Employers' Accounting for Postretirement Benefits Other than
     Pensions." SFAS No. 106 requires that the cost of providing such benefits
     be recognized over the employee's service periods rather than on a cash
     basis. FirstFed elected to amortize the accumulated postretirement benefit
     obligation of $9.3 million over 20 years.

     Net periodic postretirement benefit cost included the following components:

<TABLE>
<CAPTION>

                                                                                   YEAR ENDED DECEMBER 31,
                                                                              ---------------------------------
                                                                              1996           1995         1994
                                                                              ----           ----         ----
                                                                                   (DOLLARS IN THOUSANDS)


<S>                                                                          <C>               <C>          <C>
     Service cost - benefits earned during the period .....................  $    -            10           16
     Interest cost on accumulated postretirement benefit obligation .......     563           714          694
     Amortization of unrecognized transition obligation ...................     410           464          464
     Curtailment loss .....................................................     196             -            -
     Amortization of net loss .............................................       -             -            9
                                                                             ------         -----        -----
        Total .............................................................  $1,169         1,188        1,183
                                                                              =====         =====        ===== 
</TABLE>

     The following table sets forth the amount reported in the Company's
     consolidated statements of financial condition:

<TABLE>
<CAPTION>

                                                                                              DECEMBER 31,
                                                                                           --------------------
                                                                                            1996         1995
                                                                                            ----         ----
                                                                                          (DOLLARS IN THOUSANDS)

<S>                                                                                       <C>           <C>    
     Accumulated postretirement benefit obligation:
       Retirees ........................................................................  $(8,047)      (8,939)
       Fully eligible active plan participants .........................................        -         (136)
       Other active plan participants ..................................................        -         (169)
                                                                                           -------      -------
          Total ........................................................................   (8,047)      (9,244)
     Plan assets at fair value .........................................................        -            -
                                                                                           -------      -------
     Accumulated postretirement benefit obligation in excess of plan assets ............   (8,047)      (9,244)
     Unrecognized net (gain) loss ......................................................     (240)         129
     Unrecognized transition obligation ................................................    6,565        7,893
                                                                                           -------      -------
        Accrued postretirement benefit cost included in other liabilities ..............  $(1,722)      (1,222)
                                                                                           =======      =======
</TABLE>


     A discount rate of 7.50% was used to measure the accumulated postretirement
     benefit obligation as of December 31, 1996. The rate of increase in health
     care costs was assumed to be 9.38% in 1997, grading down uniformly to 5.50%
     in 2003 and all years thereafter. A 1.00% increase in the health care cost
     trend rate assumptions would increase the December 31, 1996, accumulated
     postretirement benefit obligation by $604,400 and would increase the
     aggregate of the service and interest cost components of 1996 net periodic
     postretirement benefit cost by $40,700.

17.  STOCK OPTION PLANS

     At December 31, 1996, the Company has five stock option plans under which
     3,370,074 shares of common stock are reserved for grant to directors,
     officers and key employees. The Plans provide that option prices will not
     be less than the fair market value of the stock at the grant date. The date
     on which the options are first exercisable is determined by the Stock
     Option Committee of the Board of Directors (the "Committee"). The options
     expire no later than 10 years from the grant date. The Company applies APB
     No. 25 and related interpretations in accounting for its plans.
     Accordingly, no compensation cost has been recognized for its stock option
     plans. Had compensation cost of the Company's five stock option plans been
     determined based on the fair value at the grant dates for awards under
     those plans consistent with the method of SFAS No. 123, the Company's net
     income and earnings per share would have been reduced to the pro forma
     amounts indicated below:


                                       62
<PAGE>   66

<TABLE>
<CAPTION>

                                                                 YEAR ENDED DECEMBER 31,
                                                                 ------------------------
                                                                   1996           1995
                                                                   ----           ----
                                                                 (DOLLARS IN THOUSANDS)
     Net income:
<S>                                                              <C>              <C>   
       As reported ...........................................   $127,722         34,032
       Pro forma .............................................    124,675         33,935

     Earnings per share:
       As reported ...........................................       2.67            .71
       Pro forma .............................................       2.60            .70
</TABLE>

     The fair value of each option grant was estimated on the date of grant
     using the Black-Scholes option-pricing model with the following
     weighted-average assumptions used for grants in 1995 and 1996,
     respectively: dividend yield of 2.5% for all years; expected volatility of
     34% for the 1995 option grants and 31 to 34% percent for the 1996 grants;
     risk-free interest rates of 6.48 to 7.71 percent for the 1995 option grants
     and 5.48% to 6.56% for the 1996 grants; and expected lives of seven years
     for both plans.

     The following is an analysis of the stock option activity for each of the
     years in the three-year period ended December 31, 1996 and the stock
     options outstanding at the end of the respective periods. Amounts have been
     restated to reflect the 5% stock dividend.

<TABLE>
<CAPTION>

                                                                                   EXERCISE PRICE
                                                                         -----------------------------------
                                                            NUMBER
                                                           OF SHARES        PER SHARE            TOTAL
                                                          ------------   ----------------     ------------
<S>                                                         <C>         <C>      <C>         <C>         
     Outstanding at January 1, 1994 .....................   2,404,458   $  2.97 -$ 19.84     $ 26,128,084
     Granted ............................................      28,350     19.29 -  21.55          571,500
     Exercised ..........................................    (157,339)     3.39 -  14.76         (915,122)
     Canceled - stock appreciation rights exercised .....      (4,410)              6.15          (27,125)
     Forfeited ..........................................     (13,316)     2.97 -  18.20         (208,679)
                                                          ------------                        ------------
     Outstanding at December 31, 1994 ...................   2,257,743      2.97 -  21.55       25,548,658
     Granted ............................................      72,450     18.33 -  25.48        1,401,375
     Exercised ..........................................    (737,217)     3.39 -  19.29       (8,231,201)
     Canceled - stock appreciation rights exercised .....      (3,969)              6.15          (24,413)
     Forfeited ..........................................     (29,317)    14.76 -  18.20         (441,058)
                                                          ------------                        ------------
     Outstanding at December 31, 1995 ...................   1,559,690      2.97 -  25.48       18,253,361
     Granted ............................................   1,591,057     28.33 -  42.00       45,419,678
     Exercised ..........................................    (501,568)     3.39 -  21.55       (5,052,015)
     Forfeited ..........................................     (75,936)    16.80 -  28.33       (1,965,169)
                                                          ------------                        ------------
     Outstanding at December 31, 1996 ...................   2,573,243   $  2.97 -$ 42.00     $ 56,655,855
                                                          ============   =======  =======     ============
     Exercisable at December 31, 1996 ...................     929,854   $  2.97 -$ 25.48     $ 10,856,983
                                                          ============   =======  =======     ============
     Shares available for future grants
      at December 31, 1996 ..............................     796,831
                                                          ============
</TABLE>


     As of December 31, 1996, the weighted-average exercise price for options
     outstanding was $22.02 with a weighted average remaining contractual life
     of 7.4 years.

     Stock appreciation rights may be granted alone or in conjunction with
     options granted to officers and key employees. Upon exercise, the payment
     may be made in cash, shares or partly in each. The Company accrues
     compensation expense for the amount by which the market value of the shares
     exceed the exercise price of the appreciation rights. All appreciation
     rights expire on January 29, 1998. Costs of the appreciation rights are
     accrued and charged to salaries and employee benefits expense.

     The following is an analysis of the stand-alone stock appreciation rights
     activity for each of the years in the three-year period ended December 31,
     1996 and the stock appreciation rights outstanding at the end of the
     respective periods. Amounts have been restated to reflect the 5% stock
     dividend.


                                       63
<PAGE>   67

<TABLE>
<CAPTION>


                                                                                          EXERCISE PRICE
                                                                    NUMBER          ----------------------------
                                                                  OF RIGHTS         PER SHARE           TOTAL
                                                                  ---------         ---------           -----

<S>                                                                 <C>                <C>           <C>       
     Outstanding at December 31, 1993 ...........................   170,104            $3.39         $  576,000
     Exercised ..................................................   (42,526)            3.39           (144,000)
                                                                  ----------                         ----------
     Outstanding at December 31, 1994 ...........................   127,578             3.39            432,000
     Exercised ..................................................   (67,923)            3.39           (230,000)
                                                                  ----------                         ----------
     Outstanding at December 31, 1995 ...........................    59,655             3.39            202,000
     Exercised ..................................................    (6,498)            3.39            (22,000)
                                                                  ----------           -----         ----------
     Outstanding at December 31, 1996 ...........................    53,157            $3.39         $  180,000
                                                                  ==========           =====         ==========
     Exercisable at December 31, 1996 ...........................    53,157            $3.39         $  180,000
                                                                  ==========           =====         ==========
</TABLE>

     The Committee may also award restricted shares of common stock and
     performance units to officers and key employees. The terms of the grants
     are determined by the Committee at the date of the award. As of December
     31, 1996 no awards of restricted shares of common stock or performance
     units had been made.

     INCENTIVE COMPENSATION PLAN

     The Bank maintains an incentive compensation plan (the "Incentive Plan")
     which provides for annual cash bonuses to certain management employees as a
     means of recognizing achievement on the part of such employees. The bonuses
     are determined based on a combination of the Bank's and the individual
     employee's performance during the year. Amounts are accrued and charged to
     expense during the year pursuant to the Incentive Plan.

18.  FAIR VALUE OF FINANCIAL INSTRUMENTS

     The estimated fair values of financial instruments have been determined by
     the Company using available market information and appropriate valuation
     methodologies. Considerable judgment is required in interpreting market
     data to develop the estimates of fair value. Accordingly, the estimates
     presented herein are not necessarily indicative of the amounts that the
     Company could realize in a current market exchange. The use of different
     market assumptions and/or estimation methodologies may have a material
     effect on the estimated fair value amounts.

     Cash, Cash Equivalents, Accrued Interest Receivable and Payable and Advance
     Payments by Borrowers for Taxes and Insurance - The carrying amount as
     reported in the Consolidated Statement of Financial Condition is a
     reasonable estimate of fair value.

     Mortgage-Backed and Investment Securities - Fair values are based on quoted
     market prices, dealer quotes and prices obtained from independent pricing
     services.

     Loans and Leases - The fair value is estimated by discounting the future
     cash flows using the current market rates for loans and leases of similar
     maturities with adjustments for market and credit risks.

     Federal Home Loan Bank Stock - The fair value is estimated to be the
     carrying value which is par. All transactions in the capital stock of the
     Federal Home Loan Bank are executed at par.

     Deposits - The fair value of demand deposits, savings accounts and money
     market deposit accounts is the amount payable on demand at the reporting
     date. The fair value of fixed-maturity certificates of deposit is estimated
     using rates currently offered for deposits of similar remaining maturities.

     Federal Home Loan Bank Advances, Reverse Repurchase Agreements, and Other
     Borrowings - Rates currently available to the Bank for borrowings with
     similar terms and remaining maturities are used to estimate fair value of
     existing borrowings.

     Interest Rate Swap, Cap and Floor Agreements - The fair value is estimated
     as the difference in the present value of future cash flows between the
     Company's existing agreements and current market rate agreements of the
     same duration.

                                       64
<PAGE>   68

     The fair value estimates presented herein are based on pertinent
     information available to management as of December 31, 1996 and 1995.
     Although management is not aware of any factors that would significantly
     affect the estimated fair value amounts, such amounts have not been
     comprehensively revalued for purposes of these financial statements since
     that date and, therefore, current estimates of fair value may differ
     significantly from the amounts presented herein.

<TABLE>
<CAPTION>

                                                        DECEMBER 31, 1996              DECEMBER 31, 1995
                                                     ------------------------       ------------------------
                                                      CARRYING       FAIR            CARRYING       Fair
                                                       VALUE        VALUE             VALUE        VALUE
                                                     -----------  -----------       -----------  -----------
                                                   (AS RESTATED)     (DOLLARS IN THOUSANDS)
<S>                                                 <C>              <C>               <C>          <C>    

      Assets:
        Cash and cash equivalents ................  $   270,304      270,304           658,371      658,371
        Investment securities ....................      243,632      243,632           407,427      407,427
        Mortgage-backed securities ...............    4,704,074    4,723,252         5,314,749    5,396,915
        Loans and leases .........................    8,100,342    8,169,149         6,678,600    6,739,819
        Federal Home Loan Bank stock .............      215,815      215,815           178,136      178,136
        Accrued interest receivable ..............       77,193       77,193            73,683       73,683
      Liabilities:
        Deposits:
          Checking, savings and money
            market accounts ......................    3,072,772    3,072,772         2,570,227    2,570,227
          Certificates of deposit ................    4,768,425    4,775,352         4,442,264    4,472,956
        Federal Home Loan Bank advances ..........    3,194,333    3,185,864         3,163,144    3,169,582
        Reverse repurchase agreements ............    1,549,778    1,546,397         2,089,520    2,088,142
        Other borrowings .........................      211,180      256,613           209,020      300,156
        Advance payments by borrowers for
          taxes and insurance ....................       39,346       39,346            47,738       47,738
        Accrued interest payable .................       35,298       35,298            56,955       56,955
      Off-Balance-Sheet Items:
        Interest rate swaps in a net
          receivable position ....................            -        9,259                 -        5,450
        Interest rate swaps in a net
          payable position .......................            -       (7,191)                -      (12,243)
        Interest rate cap and floor agreements ...            -        1,325                 -       (1,738)
</TABLE>

19.  STATEMENTS OF CASH FLOWS SUPPLEMENTAL DISCLOSURE

     Supplemental disclosures of cash flow information are summarized below:

<TABLE>
<CAPTION>

                                                                                         YEAR ENDED DECEMBER 31,          
                                                                                  --------------------------------------- 
                                                                                     1996         1995          1994      
                                                                                     ----         ----          ----      
                                                                                          (DOLLARS IN THOUSANDS)          
                                                                                                                          
<S>                                                                              <C>              <C>            <C>      
      Supplemental disclosures of cash flow information:                                                                  
       Cash paid during the year for:                                                                                     
          Interest on deposits and borrowings ................................   $   644,379      707,868        639,066  
          Income taxes .......................................................        34,000        2,280         29,360  
      Supplemental schedule of noncash activities:                                                                        
        Loans exchanged for mortgage-backed securities .......................       510,435      331,426         28,692  
        Securities transferred from held to maturity to                                                                   
          available for sale .................................................        10,861    1,961,199         17,413  
        Securities transferred from available for sale to                                                                 
          held to maturity ...................................................             -       79,618      1,032,733  
        Securities transferred from held for sale to trading classification ..             -            -         33,213  
        Transfers from loans to real estate owned ............................         6,712        5,702          5,083  
</TABLE>


                                       65
<PAGE>   69

20.  PARENT COMPANY FINANCIAL INFORMATION

     The summarized financial statements of Charter One Financial, Inc. (parent
     company only) as of December 31, 1996 and 1995 and for the years ended
     December 31, 1996, 1995 and 1994 follow:

     STATEMENTS OF FINANCIAL CONDITION

<TABLE>
<CAPTION>
                                                                                             DECEMBER 31,
                                                                                        ------------------------
                                                                                          1996          1995
                                                                                          ----          ----
                                                                                        (DOLLARS IN THOUSANDS)
                                                                                             (AS RESTATED)

<S>                                                                                    <C>               <C>   
      Assets:
        Deposits with subsidiary ..................................................    $       67        28,596
        Cash equivalents ..........................................................        36,551             -
        Investment in subsidiary, at equity .......................................       874,026       855,292
        Securities and other ......................................................        11,257         1,446
                                                                                        ----------    ----------
           Total ..................................................................    $  921,901       885,334
                                                                                        ==========    ==========
      Liabilities:
        Total liabilities .........................................................    $      177           461
                                                                                        ----------    ----------
      Shareholders' equity:
        Common stock ..............................................................           475           451
        Additional paid-in capital ................................................       321,991       235,889
        Retained earnings .........................................................       637,356       642,197
        Treasury stock, at cost ...................................................       (39,615)       (3,061)
        Net unrealized gain (loss) on securities, net of tax expense/benefit ......         1,517         9,397
                                                                                        ----------    ----------
          Total shareholders' equity ..............................................       921,724       884,873
                                                                                        ----------    ----------
             Total ................................................................    $  921,901       885,334
                                                                                        ==========    ==========
</TABLE>

     STATEMENTS OF INCOME

<TABLE>
<CAPTION>

                                                                                    YEAR ENDED DECEMBER 31,
                                                                                 -------------------------------
                                                                                   1996       1995       1994
                                                                                   ----       ----       ----
                                                                                     (DOLLARS IN THOUSANDS)
<S>                                                                             <C>           <C>        <C>   
      Income:
        Dividends from subsidiary ...........................................   $ 100,000     47,500     36,250
        Interest and dividends on securities ................................       2,081      2,068        857
                                                                                 ---------   --------  ---------
           Total income .....................................................     102,081     49,568     37,107

      Expenses ..............................................................         998     12,064      1,120
                                                                                 ---------   --------  ---------

        Income before undistributed net earnings of subsidiary ..............     101,083     37,504     35,987
        Equity in undistributed net (loss) earnings of subsidiary ...........      26,639     (3,472)   (32,716)
                                                                                 ---------   --------  ---------
           Net income .......................................................   $ 127,722     34,032      3,271
                                                                                 =========   ========  =========
</TABLE>


                                       66
<PAGE>   70

     STATEMENTS OF CASH FLOWS

<TABLE>
<CAPTION>
                                                                                  YEAR ENDED DECEMBER 31,
                                                                             -----------------------------------
                                                                               1996         1995         1994
                                                                               ----         ----         ----
                                                                                   (DOLLARS IN THOUSANDS)

<S>                                                                         <C>              <C>          <C>  
      Cash flows from operating activities:
        Net income ......................................................   $  127,722       34,032       3,271
        Adjustments to reconcile net income to net cash
          provided by operating activities:
            Equity in undistributed net loss (earnings) of subsidiary ...      (26,639)       3,472      32,716
            Other .......................................................         (343)       2,350        (658)
                                                                             ----------   ----------   ---------
              Net cash provided by operating activities .................      100,740       39,854      35,329
                                                                             ----------   ----------   ---------

      Cash flows from investing activities:
        Purchase of securities ..........................................      (44,362)    (233,756)     (1,374)
        Maturity of securities ..........................................       34,635      247,900       1,800
                                                                             ----------   ----------   ---------
           Net cash provided by (used in) investing activities ..........       (9,727)      14,144         426
                                                                             ----------   ----------   ---------

      Cash flows from financing activities:
        Proceeds from issuance of common stock ..........................        1,392        1,072         984
        Payment of dividends on common stock ............................      (40,495)     (29,962)    (23,405)
        Net purchases of treasury stock .................................      (43,888)     (11,823)       (906)
                                                                             ----------   ----------   ---------
           Net cash used in financing activities ........................      (82,991)     (40,713)    (23,327)
                                                                             ----------   ----------   ---------
             Increase in deposits with subsidiary and
               cash equivalents .........................................   $    8,022       13,285      12,428
                                                                             ==========   ==========   =========
</TABLE>

21.  SAVINGS ASSOCIATION INSURANCE FUND ASSESSMENT

     On September 30, 1996, the President signed into law an omnibus
     appropriations act for fiscal year 1997 that included, among other things,
     the recapitalization of the Savings Association Insurance Fund ("SAIF") in
     a section entitled the Deposit Insurance Funds Act of 1996 ("ACT"). The Act
     included a provision where all insured depository institutions would be
     charged a one-time special assessment on their SAIF assessable deposits as
     of March 31, 1995. The Company recorded a pretax charge of $56.3 million
     ($37.1 million after tax), which represented 65.7 basis points of the March
     31, 1995 assessable deposits. This charge was recorded upon enactment of
     the Act on September 30, 1996, and paid on November 29, 1996. The annual
     deposit insurance rate in effect prior to this recapitalization has been
     reduced to 6.5 basis points of insured deposits.

22.  SUBSEQUENT EVENTS

     In April 1997, the boards of directors of Charter One Financial, Inc. and
     Haverfield Corporation, the holding company of Home Bank, F.S.B. entered
     into a definitive agreement to merge in a stock-for-stock exchange. Home
     Bank, headquartered in Cleveland, Ohio, is a federally chartered savings
     and loan with $342 million in assets ($273 million in deposits) and 10
     branch offices throughout the Cleveland area.

     Terms of the agreement call for the tax-free exchange of $27.00 in Charter
     One common stock for each of Haverfield's common shares or a total
     consideration of approximately $53.7 million. The price will stay fixed at
     $27.00 per Haverfield share if Charter One's average stock price remains
     between $41.09 and $55.60 per share during a 20-day pricing period ending
     five business days before closing the transaction. The merger, which would
     be accounted for as a purchase, is expected to close near the end of the
     third quarter of 1997. Already approved by the boards of directors of both
     companies, the transaction requires the approvals of the Office of Thrift
     Supervision and Haverfield shareholders.

     In May 1997, the boards of directors of Charter One Financial, Inc. and
     RCSB Financial, Inc., the holding company of Rochester Community Savings
     Bank, entered into a definitive agreement to enter into a strategic
     alliance through a stock-for-stock exchange. Rochester Community Savings
     Bank, headquartered in Rochester, New York, is a state-chartered savings
     bank with $4 billion in assets ($2.4 billion in deposits) and 36 branch
     offices in Rochester and Buffalo.

                                       67
<PAGE>   71

     Terms of the agreement call for a tax-free exchange of shares at a fixed
     exchange ratio of .91 shares in Charter One common stock for each of RCSB's
     common shares. Based on current RCSB shares, it is expected that
     approximately 13.6 million new shares of Charter One stock will be issued
     in conjunction with the merger, bringing the initial value of the
     transaction to $635 million and the pro forma market capitalization of the
     combined company to $2.9 billion. The merger, which would be accounted for
     as a pooling of interests, is expected to close in the fourth quarter of
     1997. Already approved by the boards of directors of both companies, the
     transaction requires the approvals of the Office of Thrift Supervision and
     each company's shareholders. In addition, RCSB has granted Charter One an
     option to purchase shares equal to 19.9% of RCSB's outstanding common stock
     under certain conditions.

23.  RESTATEMENT

     Subsequent to the issuance of the Company's 1996 consolidated financial
     statements, the Company's management determined that (1) approximately $1.1
     billion of the mortgage-backed security portfolio that was transferred
     into held to maturity during 1996 should have remained in available for
     sale, and (2) the offset to the fair value adjustment relating to such
     security portfolio, which aggregated approximately $40.5 million, net of
     tax, that was previously recorded as an increase to accrued liabilities
     when such security portfolio was transferred from held to maturity to
     available for sale during 1995, should have been recorded as a component
     of shareholders' equity. As a result, the Company's 1996 and 1995
     consolidated financial statements have been restated from the amounts
     previously reported to reflect the proper recording of these
     securities. The effects of the restatement did not affect net income.

     A summary of the significant effects of the restatement is as follows:

<TABLE>
<CAPTION>

                                                                                       AS PREVIOUSLY
                                                                                          REPORTED       AS RESTATED
                                                                                       -------------   -------------
<S>                                                                                   <C>                    <C>   
      FOR THE YEAR ENDED DECEMBER 31, 1996: 
        Interest income:
          Mortgage-backed securities available for sale ...........................   $      11,340          78,143
          Mortgage-backed securities held to maturity .............................         346,635         279,832

      AT DECEMBER 31, 1996:
        Mortgage-backed securities available for sale .............................          21,800       1,070,705
        Mortgage-backed securities held to maturity ...............................       4,692,996       3,633,369
        Total assets ..............................................................      13,904,563      13,893,841
        Accrued liabilities .......................................................         104,738         100,985
        Total liabilities .........................................................      12,975,870      12,972,117
        Unrealized gain on securities .............................................           8,486           1,517
        Shareholders' Equity ......................................................         928,693         921,724

      AT DECEMBER 31, 1995:
        Other assets ..............................................................         115,964          95,466
        Total assets ..............................................................      13,578,859      13,558,361
        Accrued liabilities .......................................................         155,593          94,620
        Total liabilities .........................................................      12,734,461      12,673,488
        Unrealized gain (loss) on securities ......................................         (31,078)          9,397
        Shareholders' Equity ......................................................         844,398         884,873
</TABLE>


                                       68
<PAGE>   72

     INDEPENDENT AUDITORS' REPORT

     To the Shareholders and Board of Directors 
     Charter One Financial, Inc.

     We have audited the accompanying consolidated statements of financial
     condition of Charter One Financial, Inc. and subsidiaries as of December
     31, 1996 and 1995, and the related consolidated statements of income,
     shareholders' equity, and cash flows for each of the three years in the
     period ended December 31, 1996. These financial statements are the
     responsibility of the Company's management. Our responsibility is to
     express an opinion on these financial statements based on our audits. The
     consolidated financial statements give retroactive effect to the merger of
     Charter One Financial, Inc. and FirstFed Michigan Corporation which has
     been accounted for as a pooling of interests as described in Note 2 to the
     consolidated financial statements. We did not audit the statements of
     income, shareholders' equity, and cash flows of FirstFed Michigan
     Corporation for the year ended December 31, 1994, which statements reflect
     a net loss of $96.3 million. Those financial statements were audited by
     other auditors whose report has been furnished to us, and our opinion,
     insofar as it relates to the amounts included for FirstFed Michigan
     Corporation for such period, is based solely on the report of such other
     auditors. As described in Note 2 to the consolidated financial statements,
     subsequent to the issuance of the report of the other auditors, the
     financial statements of FirstFed Michigan Corporation were restated to
     conform to the accounting practices of Charter One Financial, Inc. for the
     year ended December 31, 1994.

     We conducted our audits in accordance with generally accepted auditing
     standards. Those standards require that we plan and perform the audit to
     obtain reasonable assurance about whether the financial statements are free
     of material misstatement. An audit includes examining, on a test basis,
     evidence supporting the amounts and disclosures in the financial
     statements. An audit also includes assessing the accounting principles used
     and significant estimates made by management, as well as evaluating the
     overall financial statement presentation. We believe that our audits and
     the report of the other auditors provide a reasonable basis for our
     opinion.

     In our opinion, based on our audits and the report of the other auditors,
     the consolidated financial statements referred to above present fairly, in
     all material respects, the financial position of Charter One Financial,
     Inc. and subsidiaries as of December 31, 1996 and 1995, and the results of
     their operations and their cash flows for each of the three years in the
     period ended December 31, 1996 in conformity with generally accepted
     accounting principles.

     We also audited the adjustments described in Note 2 that were applied to
     restate the 1994 financial statements of both FirstFed Michigan Corporation
     and Charter One Financial, Inc. In our opinion, such adjustments are
     appropriate and have been properly applied.

     As discussed in Note 23, the accompanying consolidated financial statements
     have been restated.


     /s/Deloitte & Touche LLP

     Cleveland, Ohio 
     January 22, 1997 (August 6, 1997 as to Notes 22 and 23)


                                       69
<PAGE>   73
                    INDEPENDENT AUDITORS' REPORT

The Board of Directors and Stockholders
FirstFed Michigan Corporation

                  We have audited the consolidated statements of financial
condition of FirstFed Michigan Corporation and subsidiaries as of December 31,
1994 and 1993, and the related consolidated statements of operations,
stockholders' equity, and cash flows for each of the years in the three-year
period ended December 31 , 1994. These consolidated financial statements are
the responsibility of the Corporation's management. Our responsibility is to
express an opinion on these consolidated financial statements based on our
audits.

                  We conducted our audits in accordance with generally accepted
auditing standards. Those standards require that we plan and perform the audit
to obtain reasonable assurance about whether the financial statements are free
of material misstatement. An audit includes examining, on a test basis,
evidence supporting the amounts and disclosures in the financial statements. An
audit also includes assessing the accounting principles used and significant
estimates made by management, as well as evaluating the overall financial
statement presentation. We believe that our audits provide a reasonable basis
for our opinion.

                  In our opinion, the consolidated financial statements referred
to above present fairly, in all material respects, the financial position of
FirstFed Michigan Corporation and subsidiaries at December 31, 1994 and 1993,
and the results of their operations and their cash flows for each of the years
in the three-year period ended December 31, 1994, in conformity with generally
accepted accounting principles.

                  As discussed in notes 1, 2, and 3 to the consolidated
financial statements, the Corporation changed its method of accounting for
investments to adopt the provisions of the Financial Accounting Standards
Board's Statement of Financial Accounting Standards (SFAS) No. 115,
"Accounting for Certain Investments in Debt and Equity Securities" at January 1,
1994. As discussed in notes 1 and 19 to the consolidated financial statements,
the Corporation changed its method of accounting for the amortization of
goodwill in 1994 to adopt the provisions of the Financial Accounting Standards
Board's SFAS No. 72, "Accounting for Certain Acquisitions of Banking or Thrift
Institutions." As discussed in note 15 to the consolidated financial
statements, the Corporation changed its method of accounting for postretirement
benefits other than pensions in 1993 to adopt the provisions of the Financial
Accounting Standards Board's SFAS No. 106, "Employers' Accounting for
Postretirement Benefits Other than Pensions." As discussed in notes 1 and 13 to
the consolidated financial statements, the Corporation changed its method of
accounting for income taxes in 1992 to adopt the provisions of the Financial
Accounting Standards Board's SFAS No. 109, "Accounting for Income Taxes."



/s/ KPMG Peat Marwick LLP

KPMG PEAT MARWICK LLP
Detroit, Michigan
January 18, 1995





                                      70
<PAGE>   74

ITEM 9.   CHANGES IN AND DISAGREEMENTS WITH ACCOUNTANTS ON ACCOUNTING AND
          FINANCIAL DISCLOSURES

          None.

                                    PART III

ITEM 10.  DIRECTORS AND EXECUTIVE OFFICERS OF THE REGISTRANT

The information contained under the section captioned "Proposal 1 - Election of
Directors" in the Company's definitive proxy statement for the Company's 1997
Annual Meeting of Shareholders (the "Proxy Statement") is incorporated herein by
reference. Reference is also made to the information appearing in Part I -
"Executive Officers," which is incorporated herein by reference.

ITEM 11.  EXECUTIVE COMPENSATION

The information required by this item is incorporated herein by reference to the
sections of the Proxy Statement captioned "Compensation of Directors",
"Directors' Stock Option Plan", "Executive Compensation and Other Information",
"1996 Compensation Committee Report on Executive Compensation", "Compensation
Committee Interlocks and Insider Participation" and "Comparison of Cumulative
Total Return Among Charter One Financial, Inc., S & P 500 Index and Peer Group
Index."

ITEM 12.  SECURITY OWNERSHIP OF CERTAIN BENEFICIAL OWNERS AND MANAGEMENT

The information required by this item is incorporated herein by reference to the
section of the Proxy Statement captioned "Outstanding Voting Securities."

ITEM 13.  CERTAIN RELATIONSHIPS AND RELATED TRANSACTIONS

The information required by this item is incorporated herein by reference to the
section of the Proxy Statement captioned "Compensation Committee Interlocks and
Insider Participation" and "Transactions with Related Parties."

                                     PART IV

ITEM 14.  EXHIBITS, FINANCIAL STATEMENT SCHEDULES AND REPORTS ON FORM 8-K

          1. REPORTS OF INDEPENDENT ACCOUNTANTS

          2. CONSOLIDATED FINANCIAL STATEMENTS

             (a) Consolidated Statements of Financial Condition as of December
                 31, 1996 and 1995

             (b) Consolidated Statements of Income for the Years Ended December
                 31, 1996, 1995 and 1994

             (c) Consolidated Statements of Shareholders' Equity for the Years
                 Ended December 31, 1996, 1995 and 1994

             (d) Consolidated Statements of Cash Flows for the Years Ended
                 December 31, 1996, 1995 and 1994

             (e) Notes to Consolidated Financial Statements

                                       71
<PAGE>   75

                All financial statement schedules are omitted because the
                required information is not applicable or is included in the
                Consolidated Financial Statements or related notes.

            3.  EXHIBITS*

                (2)     Agreement and Plan of Merger, dated as of May 30, 1995,
                        by and among Charter One Financial, Inc. and FirstFed
                        Michigan Corporation, which contains a list briefly
                        identifying the contents of all omitted schedules and
                        similar attachments, which Charter One agrees to furnish
                        supplementally to the Commission upon request (filed
                        with Charter One's Current Report on Form 8-K for the
                        event on May 31, 1996 (as amended).

                (3.1)   Second Restated Certificate of Incorporation (filed with
                        Charter One's Current Report on Form 8-K for the event
                        on October 31, 1995.)

                (3.2)   Bylaws (filed with Charter One's Current Report on Form
                        8-K for the event on October 31, 1995.)

                (4.1)   Form of Certificate of Common Stock (Exhibit 4.2 to the
                        Form S-1 dated January 22, 1988.) (Commission File No.
                        33-16207.)

                (4.2)   Shareholder Rights Agreement between Charter One
                        Financial, Inc. and First National Bank of Boston, dated
                        May 26, 1995 (agreement with Charter One's Annual Report
                        on Form 10-K for the fiscal year ended December 31,
                        1994; amendment included in Exhibit 2 to this report.)

                (10.1)  Charter One Financial, Inc. Long-Term Stock Incentive
                        Plan. (Exhibit 10.1 to the Form S-1 dated January 22,
                        1988.) (Commission File No. 33-16207.)

                (10.2)  Charter One Financial, Inc. Directors' Stock Option
                        Plan. (Exhibit 10.2 to the Form S-1 dated January 22,
                        1988.) (Commission File No. 33-16207.)

                (10.3)  Employment Agreements between Charter One Bank, F.S.B.
                        and Charles John Koch and John David Koch; the
                        Agreements were terminated on October 31, 1995. (Exhibit
                        10.3 to the Form S-1 dated January 22, 1988.)
                        (Commission File No. 33-16207.)

                (10.4)  Forms of Salary Continuation Agreement between Charter
                        One Bank, F.S.B. and Charles John Koch, John David Koch,
                        and Robert J. Vana; the Agreements were terminated on
                        October 31, 1995. (Exhibit 10.7 to the Form S-1 dated
                        January 22, 1988.) (Commission File No. 33-16207.)

                (10.5)  Charter One Bank, F.S.B. Executive Incentive Goal
                        Achievement Plan. (Exhibit 10.8 to the Form 10-K for the
                        fiscal year ended December 31, 1994.) (Commission File
                        No. 0-16311.)

                (10.6)  Charter One Bank Pension Plan as Amended and Restated
                        Effective January 1, 1990 and Amendment No. 1 Thereto.
                        (Exhibit 10.9 to the Form 10-K for the fiscal year ended
                        December 31, 1994.) (Commission File No. 0-16311.)

                (10.7)  Charter One Bank, F.S.B. Employee Savings Plan and Trust
                        and Amendments Thereto. (Exhibit 10.10 to the Form 10-K
                        for the fiscal year ended December 31, 1993.)
                        (Commission File No. 0-16311.)

                (10.8)  Form of Employment Agreement between Charter One Bank,
                        F.S.B. and Mark D. Grossi; the Agreement was terminated
                        on October 31, 1995. (Exhibit 10.11 to the Form 10-K for
                        the fiscal year ended December 31, 1993.) (Commission
                        File No. 0-16311.)

                (10.9)  Charter One Bank, F.S.B. Profit Sharing Plan and
                        Amendments Thereto. (Exhibit 10.12 to the Form 10-K for
                        the fiscal year ended December 31, 1993.) (Commission
                        File No. 0-16311.)

                                       72
<PAGE>   76

                (10.10) First American Savings Bank, F.S.B. Nonqualified
                        Retirement Plan and First Amendment Thereto. (Exhibit
                        10.17 to the Form 10-K for the fiscal year ended
                        December 31, 1993.) (Commission File No. 0-16311.)

                (10.11) FirstFed Michigan Corporation 1983 Stock Option Plan.
                        (Filed with the Form S-8 dated November 1, 1995.)
                        (Commission No. 33-61273.)

                (10.12) FirstFed Michigan Corporation 1991 Stock Option Plan.
                        (Filed with the Form S-8 dated November 1, 1995.)
                        (Commission File No. 33-61273.)

                (10.13) First Federal of Michigan Management Incentive Award
                        Plan, as amended and restated effective January 1, 1995;
                        the Plan was terminated on October 31, 1995. (Exhibit
                        10.13 to the Form 10-K for the fiscal year ended
                        December 31, 1995.) (Commission File No. 0-16311.)

                (10.14) First Federal of Michigan Supplemental Executive
                        Retirement Plan, as amended and restated effective
                        January 1, 1995; the Plan was terminated on October 31,
                        1995. (Exhibit 10.14 to the Form 10-K for the fiscal
                        year ended December 31, 1995.) (Commission File No.
                        0-16311.)

                (10.15) First Federal of Michigan Equity Performance
                        Appreciation Plan, as amended and restated effective
                        January 1, 1995; the Plan was terminated on October 31,
                        1995. (Exhibit 10.15 to the Form 10-K for the fiscal
                        year ended December 31, 1995.) (Commission File No.
                        0-16311.)

                (10.16) Employment Agreement, dated March 10, 1994, between
                        FirstFed Michigan Corporation, First Federal of Michigan
                        and Richard W. Neu; the Agreement was terminated on
                        October 31, 1995. (Exhibit 10.7 to the FirstFed Michigan
                        Corporation Form 10-K for the fiscal year ended December
                        31, 1993.) (Commission File No. 0-17829.)

                (10.17) Retirement Plan for Salaried Employees of First Federal
                        of Michigan, as amended and restated effective January
                        1, 1995. (Exhibit 10.17 to the Form 10-K for the fiscal
                        year ended December 31, 1995.) (Commission File No.
                        0-16311.)

                (10.18) First Federal of Michigan Salaried Employees' Profit
                        Sharing Plan, as amended and restated effective January
                        1, 1995. (Exhibit 10.18 to the Form 10-K for the fiscal
                        year ended December 31, 1995.) (Commission File No.
                        0-16311.)

                (10.19) Forms of Supplemental Retirement Agreements, dated
                        October 31, 1995, between Charter One Financial, Inc.
                        and Charles John Koch, Richard W. Neu, John David Koch,
                        Mark D. Grossi, and Robert J. Vana. (Exhibits 10.4 and
                        10.5 to the Form S-4 dated July 25, 1995.) (Commission
                        File No. 33-61273.)

                (10.20) Forms of Employment Agreements, dated October 31, 1995,
                        between Charter One Financial, Inc. and Charles John
                        Koch, Richard W. Neu, John David Koch, Mark D. Grossi,
                        and Robert J. Vana. (Exhibits 10.1, 10.2 and 10.3 to the
                        Form S-4 dated July 25, 1995.) (Commission File No.
                        33-61273.)

                (11)    Statement regarding Computation of Per Share Earnings

                (21)    Subsidiaries of the Registrant

                (23.1)  Consent of Deloitte & Touche LLP

                (23.2)  Consent of KPMG Peat Marwick LLP

                (27)    Financial Data Schedule

- -------------------------------

                                       73
<PAGE>   77

*       Exhibits followed by a parenthetical reference are incorporated by
        reference herein from the document described therein. All reference
        filings, unless otherwise indicated, were made by Charter One Financial,
        Inc.

                4.      REPORTS ON FORM 8-K

                The Company filed no reports on Form 8-K during the three months
                ended December 31, 1996.


                                       74
<PAGE>   78

                                   SIGNATURES

   
     Pursuant to the requirements of Section 13 or 15(d) of the Securities
Exchange Act of 1934, the registrant has duly caused this report to be signed on
its behalf by the undersigned, thereunto duly authorized.
    

CHARTER ONE FINANCIAL, INC.

   
By: RICHARD W. NEU     
    -------------------------------
     Richard W. Neu    
     Director, Executive Vice President and
     Chief Financial Officer

Date: August 12, 1997
    

































































                                       75
<PAGE>   79

================================================================================




                       SECURITIES AND EXCHANGE COMMISSION
                             Washington, D.C. 20549


                             ----------------------


                                    EXHIBITS
                                       TO
                                    FORM 10-K



                ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF
                       THE SECURITIES EXCHANGE ACT OF 1934
                  (For the Fiscal Year Ended December 31, 1996)


                             ----------------------



                           CHARTER ONE FINANCIAL, INC.
             (Exact name of registrant as specified in its charter)

================================================================================
<PAGE>   80


                                  EXHIBIT INDEX

Exhibit
  No.                                      Description
- -------                                    -----------

(11)               Statement regarding Computation of Per Share Earnings

(21)               Subsidiaries of the Registrant

(23.1)             Consent of Deloitte & Touche LLP

(23.2)             Consent of KPMG Peat Marwick LLP

(27)               Financial Data Schedule


<PAGE>   1

     EXHIBIT 11

           
           

                         CHARTER ONE FINANCIAL, INC.
                      COMPUTATION OF PER SHARE EARNINGS

<TABLE>      
<CAPTION>    

                                            FOR THE 3          For the 12         For the 3         For the 12
                                            MOS. ENDED         Mos. Ended         Mos. Ended        Mos. Ended
                                           DECEMBER 31,       December 31,       December 31,      December 31,
                                               1996               1996               1995              1995
                                           -------------      -------------      -------------     -------------
                                                      (DOLLARS IN THOUSANDS, EXCEPT PER SHARE DATA)
<S>                                          <C>                <C>                <C>               <C>       
Computation of earnings
  per share:
    Weighted average number of
      common shares outstanding........      46,602,411         46,831,011         47,144,900        47,163,378
    Add common stock equivalents
      for shares issuable under:
        Stock Appreciation Rights
          Plan(1)......................          48,866             48,603                  -            55,439
        Stock Option Plan(1)...........       1,229,868          1,036,578                  -           933,005
                                           -------------      -------------      -------------     -------------
          Weighted average number of
           shares outstanding adjusted
           for common stock equivalents      47,881,145         47,916,192         47,144,900        48,151,822
                                           =============      =============      =============     =============
    Earnings applicable to
      common stock.....................   $      42,871      $     127,722      $     (58,430)    $      34,032
                                           =============      =============      =============     =============
    Earnings per share(2)..............   $         .90      $        2.67      $       (1.24)    $        0.71
                                           =============      =============      =============     =============

- -------------------
<FN>
(1)  Additional shares issuable were derived under the "treasury stock method"
     using average market price during the period.
(2)  Earnings per share have been restated for the 5% stock dividend issued
     September 30, 1996. Due to a net loss in the fourth quarter of 1995, the
     assumed exercise of stock options is antidilutive.
</TABLE>



<PAGE>   1
                                   EXHIBIT 21

                         SUBSIDIARIES OF THE REGISTRANT


<PAGE>   2


EXHIBIT 21

                           CHARTER ONE FINANCIAL, INC.
                         SUBSIDIARIES OF THE REGISTRANT
                              AT DECEMBER 31, 1996

<TABLE>
<CAPTION>
                                                                           JURISDICTION OF             PERCENT OF
                                                                            INCORPORATION              OWNERSHIP
                                                                           ----------------          ---------------
<S>                                                                        <C>                            <C>
CHARTER MICHIGAN BANCORP, INC........................................         Michigan                    100%

SUBSIDIARY OF CHARTER MICHIGAN BANCORP, INC.                         

  Charter One Bank, F.S.B............................................       United States                 100%

SUBSIDIARIES OF CHARTER ONE BANK, F.S.B.

  1215 Financial Center Associates Ltd...............................           Ohio                       99%

  First Financial Services and Development Corporation...............           Ohio                      100%

  Thriftco, Inc......................................................           Ohio                      100%

  ICX Corporation....................................................           Ohio                      100%

  1001 Services, Inc.................................................         Michigan                    100%

  1001 Holding, Inc..................................................         Michigan                    100%

  FirstFed of Michigan International N.V.............................         Michigan                    100%

SUBSIDIARIES OF FIRST FINANCIAL SERVICES AND
  DEVELOPMENT CORPORATION

  First Family Financial Services, Inc. dba First Data Tech..........           Ohio                      100%

  First Northern Insurance Agency, Inc...............................           Ohio                      100%

  Real Estate Appraisal Services, Inc................................           Ohio                      100%

  Servco, Inc........................................................           Ohio                      100%

  Charter One Investments, Inc.......................................           Ohio                      100%

  GCCC, Inc. dba ACS.................................................           Ohio                      100%

  Renaissance Insurance Agency, Inc..................................         Michigan                    100%

SUBSIDIARY OF 1001 SERVICES, INC.

  1001 Realty, Inc...................................................         Michigan                    100%

SUBSIDIARIES OF 1001 HOLDING, INC.

  1001 Insurance Agency, Inc.........................................         Michigan                    100%

  Bay Life Insurance Company, Inc....................................          Arizona                    100%
</TABLE>


<PAGE>   1


                                  EXHIBIT 23.1

                        CONSENT OF DELOITTE & TOUCHE LLP


<PAGE>   2


                          INDEPENDENT AUDITORS' CONSENT

Charter One Financial, Inc.

We consent to the incorporation by reference in Registration Statements No.
33-24070, No. 33-23805, No. 33-54508, and No. 33-61273 of Charter One Financial,
Inc. on forms S-8 of our report dated January 22, 1997 (August 6, 1997 as to
Notes 22 and 23, which expresses an unqualified opinion, refers to the report
of other auditors on the consolidated financial statements of a company that
was merged with Charter One Financial, Inc., includes an explanatory paragraph
relating to an adjustment which was applied to restate the 1994 consolidated
financial statements to conform the adoption date of a change in accounting
principle as a result of a merger accounted for as a pooling of interests and
includes an explanatory paragraph relating to the restatement of the
consolidated financial statements described in footnote 23, appearing in this
Annual Report on Form 10-K/A of Charter One Financial, Inc. for the year ended
December 31, 1996.

/s/Deloitte & Touche LLP

Cleveland, OH
August 6, 1997



<PAGE>   1
                                  EXHIBIT 23.2

                        CONSENT OF KPMG PEAT MARWICK LLP


<PAGE>   2


                          INDEPENDENT AUDITORS' CONSENT

The Board of Directors
Charter One Financial, Inc.

We consent to the incorporation by reference in Registration Statements No.
33-24070, N. 33-23805, No. 33-54508, and No. 33-61273 of Charter One Financial,
Inc. on Forms S-8 of our report dated January 18, 1995, relating to the
consolidated statements of operations, stockholders' equity, and cash flows of
FirstFed Michigan Corporation and subsidiaries for the year ended December 31,
1994, which expresses an unqualified opinion and includes an explanatory
paragraph relating to the change in method of accounting for debt and equity
securities and goodwill in 1994, which report appears in the December 31, 1996,
Annual Report on Form 10-K of Charter One Financial, Inc.

/s/KPMG Peat Marwick LLP

Detroit, MI
March 19, 1997


<TABLE> <S> <C>

<ARTICLE> 9
<RESTATED> 
<MULTIPLIER> 1,000
       
<S>                             <C>
<PERIOD-TYPE>                   YEAR
<FISCAL-YEAR-END>                          DEC-31-1996
<PERIOD-END>                               DEC-31-1996
<CASH>                                         152,301
<INT-BEARING-DEPOSITS>                               0
<FED-FUNDS-SOLD>                               118,003
<TRADING-ASSETS>                                     0
<INVESTMENTS-HELD-FOR-SALE>                  1,314,337
<INVESTMENTS-CARRYING>                       3,633,369
<INVESTMENTS-MARKET>                         3,652,547
<LOANS>                                      8,166,264
<ALLOWANCE>                                     65,922
<TOTAL-ASSETS>                              13,893,841
<DEPOSITS>                                   7,841,197
<SHORT-TERM>                                         0
<LIABILITIES-OTHER>                            175,629
<LONG-TERM>                                  4,955,291
                                0
                                          0
<COMMON>                                           475
<OTHER-SE>                                     921,249
<TOTAL-LIABILITIES-AND-EQUITY>              13,893,841
<INTEREST-LOAN>                                602,432
<INTEREST-INVEST>                              379,180
<INTEREST-OTHER>                                22,866
<INTEREST-TOTAL>                             1,004,478
<INTEREST-DEPOSIT>                             326,948
<INTEREST-EXPENSE>                             621,086
<INTEREST-INCOME-NET>                          383,392
<LOAN-LOSSES>                                    4,001
<SECURITIES-GAINS>                             (1,044)
<EXPENSE-OTHER>                                244,024
<INCOME-PRETAX>                                192,505
<INCOME-PRE-EXTRAORDINARY>                     192,505
<EXTRAORDINARY>                                      0
<CHANGES>                                            0
<NET-INCOME>                                   127,722
<EPS-PRIMARY>                                     2.67
<EPS-DILUTED>                                     2.67
<YIELD-ACTUAL>                                    2.92
<LOANS-NON>                                     13,558
<LOANS-PAST>                                     6,563
<LOANS-TROUBLED>                                15,294
<LOANS-PROBLEM>                                 25,000
<ALLOWANCE-OPEN>                                64,436
<CHARGE-OFFS>                                    2,887
<RECOVERIES>                                     2,515
<ALLOWANCE-CLOSE>                               65,922
<ALLOWANCE-DOMESTIC>                            65,922
<ALLOWANCE-FOREIGN>                                  0
<ALLOWANCE-UNALLOCATED>                              0
        

</TABLE>


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