MOSAIX INC
DEF 14A, 1998-03-19
COMPUTER PROGRAMMING SERVICES
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<PAGE>   1
 
                            SCHEDULE 14A INFORMATION
 
                PROXY STATEMENT PURSUANT TO SECTION 14(a) OF THE
                        SECURITIES EXCHANGE ACT OF 1934
                               (AMENDMENT NO.   )
 
Filed by the Registrant [X]
 
Filed by a Party other than the Registrant [ ]
 
Check the appropriate box:
 
[ ]  Preliminary Proxy Statement
[ ]  Confidential, for Use of the Commission Only (as permitted by 
     Rule 14a-6(e)(2))
[X]  Definitive Proxy Statement
[ ]  Definitive Additional Materials
[ ]  Soliciting Material Pursuant to 240.14a-11(c) or 240.14a-12

                                 MOSAIX, INC.
- --------------------------------------------------------------------------------
                (Name of Registrant as Specified In Its Charter)
 
- --------------------------------------------------------------------------------
    (Name of Person(s) Filing Proxy Statement, if other than the Registrant)
 
Payment of Filing Fee (Check the appropriate box):
 
[X]  No fee required.
 
[ ]  Fee computed on table below per Exchange Act Rules 14a-6(i)(4) and 0-11.
 
     (1)  Title of each class of securities to which transaction applies:
 
          --------------------------------------------------------------------- 
 
     (2)  Aggregate number of securities to which transaction applies:
 
          --------------------------------------------------------------------- 
 
     (3)  Per unit price or other underlying value of transaction computed
          pursuant to Exchange Act Rule 0-11 (Set forth the amount on which the
          filing fee is calculated and state how it was determined):
 
          --------------------------------------------------------------------- 
 
     (4)  Proposed maximum aggregate value of transaction:
 
          --------------------------------------------------------------------- 
     (5)  Total fee paid:
 
          --------------------------------------------------------------------- 
 
[ ]  Fee paid previously with preliminary materials.
 
[ ]  Check box if any part of the fee is offset as provided by Exchange Act
     Rule 0-11(a)(2) and identify the filing for which the offsetting fee was
     previously. Identify the previous filing by registration statement number,
     or the Form or Schedule and the date of its filing.
 
     (1)  Amount Previously Paid:

          --------------------------------------------------------------------- 
     (2)  Form, Schedule or Registration Statement No.:
 
          --------------------------------------------------------------------- 
     (3)  Filing Party:
 
          --------------------------------------------------------------------- 
     (4)  Date Filed:

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<PAGE>   2
 
                                 [MOSAIX LOGO]
 
March 23, 1998
 
Dear Shareholder:
 
You are cordially invited to attend the annual meeting of shareholders of
Mosaix, Inc., to be held in the Snoqualmie South Ballroom at the Bellevue Hilton
Hotel, located at 100 112th Avenue NE, Bellevue, Washington, on Tuesday, April
28, 1998, at 10:00 a.m. Details of the business to be conducted at the annual
meeting are included in the enclosed Notice of Annual Meeting of Shareholders
and Proxy Statement.
 
Your vote is very important. Whether or not you expect to attend the annual
meeting, your shares should be represented and voted at the meeting. Therefore,
I urge you to complete, sign, date and promptly return the enclosed proxy. If
you decide to attend the meeting and wish to vote in person, you will still have
the opportunity to do so, even if you have already returned your proxy.
 
On behalf of the Board of Directors, I would like to express our appreciation
for your continued interest in Mosaix.
 
Sincerely,
 
/s/ NICHOLAS A. TILIACOS
Nicholas A. Tiliacos
Chief Executive Officer
<PAGE>   3
 
                                 [MOSAIX LOGO]
 
                                  MOSAIX, INC.
 
                    NOTICE OF ANNUAL MEETING OF SHAREHOLDERS
 
                       TO BE HELD TUESDAY, APRIL 28, 1998
 
To the Shareholders of Mosaix, Inc.:
 
     NOTICE IS HEREBY GIVEN that the Annual Meeting of Shareholders of MOSAIX,
INC., a Washington corporation (the "Company"), will be held in the Snoqualmie
South Ballroom at the Bellevue Hilton Hotel, located at 100 112th Avenue NE,
Bellevue, Washington, on Tuesday, April 28, 1998, at 10:00 a.m. (the "Annual
Meeting"), for the following purposes, as described in the attached Proxy
Statement:
 
1.  To elect two directors to hold office for the term as described in the
    attached Proxy Statement;
 
2.  To approve an amendment to the Company's 1991 Employee Stock Purchase Plan
    to increase the number of shares authorized for issuance under the plan by
    200,000;
 
3.  To approve an amendment to the Company's 1996 Stock Incentive Compensation
    Plan to increase the number of shares authorized for issuance under the plan
    by 300,000;
 
4.  To approve an amendment to the Company's Restated 1992 Stock Option Plan for
    Non-Employee Directors to increase the number of shares authorized for
    issuance under the plan by 100,000;
 
5.  To ratify the selection of KPMG Peat Marwick LLP as independent auditors for
    the Company; and
 
6.  To consider and transact such other business as may properly come before the
    Annual Meeting or any adjournment or postponement thereof.
 
     The Board of Directors has fixed the close of business on March 2, 1998 as
the record date for the determination of shareholders entitled to notice of and
to vote at the Annual Meeting.
 
                                          BY ORDER OF THE BOARD OF DIRECTORS
 
                                          /s/ JOHN J. FLAVIO
                                          John J. Flavio
                                          Secretary
Redmond, Washington
March 23, 1998
 
                                   IMPORTANT
 
WHETHER OR NOT YOU EXPECT TO ATTEND, PLEASE COMPLETE, SIGN, DATE AND RETURN THE
ENCLOSED PROXY TODAY. By promptly completing, signing, dating and returning the
proxy, you will save the Company the expenses of additional solicitation. If you
send your proxy and wish to attend the Annual Meeting and vote in person, you
may do so. Your proxy is revocable at your request.
<PAGE>   4
 
                                  MOSAIX, INC.
                               6464 185TH AVE. NE
                               REDMOND, WA 98052
 
                            ------------------------
 
                                PROXY STATEMENT
 
GENERAL
 
     The enclosed proxy is solicited by the Board of Directors of Mosaix, Inc.
(the "Company") for use at the Annual Meeting of Shareholders to be held
Tuesday, April 28, 1998, at 10:00 a.m., and at any adjournment or postponement
thereof (the "Annual Meeting") for the purposes set forth herein and in the
accompanying Notice of Annual Meeting of Shareholders. The Annual Meeting will
be held in the Snoqualmie South Ballroom at the Bellevue Hilton Hotel, located
at 100 112th Avenue NE, Bellevue, Washington.
 
     The Company first mailed this Proxy Statement to shareholders on or about
March 23, 1998.
 
RECORD DATE AND OUTSTANDING SHARES
 
     Only holders of record of shares of the Company's common stock (the "Common
Stock") at the close of business on March 2, 1998 will be entitled to notice of,
and to vote at, the Annual Meeting. On that date, 12,316,747 shares of Common
Stock were issued and outstanding.
 
REVOCABILITY OF PROXIES
 
     Any shareholder granting a proxy has the power to revoke it at any time
before it is exercised. A proxy may be revoked either by (i) filing with the
Company's Secretary prior to the Annual Meeting, at the Company's executive
offices, either a written revocation or a duly executed proxy bearing a later
date or (ii) attending the Annual Meeting and voting in person, regardless of
whether a proxy has previously been given. Attendance at the Annual Meeting will
not revoke a shareholder's proxy unless such shareholder votes in person.
 
QUORUM
 
     A quorum for the Annual Meeting will consist of the holders, present in
person or represented by proxy, of a majority of the outstanding shares of
Common Stock entitled to vote at the Annual Meeting.
 
VOTING
 
     All shares represented by proxies will be voted in accordance with
shareholder directions. If the proxy is signed and returned without any
direction given, shares will be voted in accordance with the Board of Directors'
recommendations. The Company is not aware, as of the date hereof, of any matters
to be voted on at the Annual Meeting other than as stated in this Proxy
Statement and the accompanying Notice of Annual Meeting of Shareholders. If any
other matters are properly brought before the Annual Meeting, the enclosed proxy
gives discretionary authority to the persons named therein to vote the shares in
their best judgment.
 
     Each share of Common Stock outstanding on March 2, 1998 will be entitled to
one vote at the Annual Meeting. Under applicable law and the Company's Restated
Articles of Incorporation and Restated Bylaws, if a quorum exists at the Annual
Meeting: (i) the nominees for election of directors who receive the greatest
number of votes cast for the election of directors by the shares present in
person or represented by proxy and entitled to vote shall be elected director
and (ii) the proposed amendments to the Company's 1991 Employee Stock Purchase
Plan, the 1996 Stock Incentive Compensation Plan, and the Restated 1992 Stock
Option Plan for Non-Employee Directors, and the proposal to ratify the selection
of KPMG Peat Marwick LLP as independent auditors of the Company will be approved
if the number of votes cast in favor of such proposals exceeds the number of
votes cast against them. An abstention with respect to the election of directors
will not
 
                                        1
<PAGE>   5
 
be counted either in favor of or against the election of the nominees. In
addition, abstentions will have no effect on the other proposals presented for
shareholder approval as they will count neither as votes for nor as votes
against such proposals.
 
     Brokers who hold shares for the accounts of their clients may vote such
shares either as directed by their clients or in their own discretion if
permitted by the stock exchange or other organization of which they are members.
Members of the New York Stock Exchange are permitted to vote their clients'
proxies in their own discretion as to the election of directors if their clients
have not furnished voting instructions within ten days of the meeting. Under the
exchange rules, certain matters other than the election of directors are "non-
discretionary" and brokers who have received no instructions from their clients
do not have discretion to vote on those items. When brokers vote proxies on some
but not all of the proposals at a meeting, the missing votes are referred to as
"broker non-votes." Broker non-votes are included in determining the presence of
a quorum at the meeting, but they are not considered "shares present" for voting
purposes and have no impact on the outcome of such proposals, other than to
reduce the number of favorable votes necessary to approve the proposal. Brokers
do have discretion to vote on the election of directors and on Proposals 2, 3
and 4; and, accordingly, there will be no broker non-votes on these proposals.
 
         SECURITY OWNERSHIP OF CERTAIN BENEFICIAL OWNERS AND MANAGEMENT
 
     The following table sets forth certain information regarding the beneficial
ownership of the Common Stock as of February 28, 1998, of (i) each person known
by the Company to own beneficially 5% or more of the Common Stock, (ii) each
director or director nominee of the Company, (iii) each executive officer of the
Company for whom information is given in the Summary Compensation Table in this
Proxy Statement, and (iv) all directors and executive officers as a group. Each
of the named persons has sole voting and investment power with respect to the
shares shown, except as stated below.
 
<TABLE>
<CAPTION>
                                                                      COMMON STOCK
                                                            --------------------------------
                                                                 AMOUNT AND
                                                                 NATURE OF          PERCENT
                 NAME OF BENEFICIAL OWNER                   BENEFICIAL OWNERSHIP    OF CLASS
                 ------------------------                   --------------------    --------
<S>                                                         <C>                     <C>
T. Rowe Price Associates, Inc.(1).........................        849,207              6.6%
  100 East Pratt Street
  Baltimore, MD 21202
U.S. Bancorp(2)...........................................        657,600             5.17%
  601 2nd Avenue South
  Minneapolis, MN 55402-4302
Patrick S. Howard(3)......................................        149,750              1.2%
Harvey N. Gillis(4).......................................         39,500                *
Tom A. Alberg(5)..........................................         23,100                *
Umang Gupta(6)............................................         10,652                *
David J. Ladd(7)..........................................          9,000                *
Robert S. Leventhal(8)....................................          6,750                *
H. Robert Gill(9).........................................          3,000                *
John J. Flavio(10)........................................         71,924                *
Nicholas A. Tiliacos(11)..................................         13,605                *
Steven R. Russell(12).....................................         46,608                *
Steve L. Adams(13)........................................          3,750                *
Omar J. Saleh.............................................              0                *
Kamran Kheirolomoom(14)...................................         57,055                *
All directors and executive officers as a group (17               466,237              3.8%
  persons)(15)............................................
</TABLE>
 
- ---------------
 
   *   Less than 1% of the outstanding shares of Common Stock.
 
  (1)  Based on publicly available information filed with the Securities and
       Exchange Commission (the "Commission") on Schedule 13G on February 13,
       1998. These securities are owned by various
 
                                        2
<PAGE>   6
 
       individual and institutional investors, including T. Rowe Price Small Cap
       Value Fund, Inc. (which owns 650,000 shares, representing 5.1% of the
       shares outstanding), which T. Rowe Price Associates, Inc. ("Price
       Associates") serves as investment adviser with power to direct
       investments and/or sole power to vote the securities. For purposes of the
       reporting requirements of the Securities Act of 1934, Price Associates is
       deemed to be a beneficial owner of such securities; however, Price
       Associates expressly disclaims that it is, in fact, the beneficial owner
       of such securities.
 
 (2) Based on publicly available information filed with the Commission on
     Schedule 13G on February 13, 1998.
 
 (3) Includes options exercisable within 60 days for the purchase of 143,750
     shares.
 
 (4) Includes options exercisable within 60 days for the purchase of 24,500
     shares.
 
 (5) Includes options exercisable within 60 days for the purchase of 12,000
     shares. Also includes 100 shares held by Mr. Alberg's spouse.
 
 (6) Includes options exercisable within 60 days for the purchase of 10,652
     shares.
 
 (7) Owned by the Ladd Family Trust. Includes options exercisable within 60 days
     for the purchase of 7,000 shares.
 
 (8) Includes options exercisable within 60 days for the purchase of 6,000
     shares.
 
 (9) Includes options exercisable within 60 days for the purchase of 3,000
     shares.
 
(10) Includes options exercisable within 60 days for the purchase of 67,500
     shares. Also includes 150 shares held by the Flavio Family Trust of which
     Mr. Flavio's wife is trustee.
 
(11) Includes options exercisable within 60 days for the purchase of 12,500
     shares. Also includes 100 shares held by Mr. Tiliacos' wife.
 
(12) Includes 26,729 shares of restricted stock and options exercisable within
     60 days for the purchase of 9,484 shares.
 
(13) Includes options exercisable within 60 days for the purchase of 3,750
     shares.
 
(14) Includes options exercisable within 60 days for the purchase of 4,752
     shares.
 
(15) Includes options exercisable within 60 days for the purchase of 324,388
     shares.
 
SECTION 16(a) BENEFICIAL OWNERSHIP REPORTING COMPLIANCE
 
     Section 16(a) of the Securities Exchange Act of 1934, as amended (the
"Exchange Act"), requires the Company's directors and executive officers, and
persons who own more than 10% of a registered class of securities, to file with
the Securities and Exchange Commission (the "Commission") initial reports of
ownership and reports of changes in ownership of Common Stock and other equity
securities of the Company. Officers, directors and greater-than-10% shareholders
are required by Commission regulations to furnish the Company with copies of all
Section 16(a) forms they file.
 
     To the Company's knowledge, based solely on a review of the copies of such
reports furnished to the Company and written representations that no other
reports were required, during the year ended December 31, 1997, all Section
16(a) filing requirements applicable to its officers, directors and
greater-than-10% shareholders were satisfied.
 
                             ELECTION OF DIRECTORS
 
     After the Annual Meeting on April 28, 1998, the Board of Directors will
consist of seven directors who are generally elected for three-year terms on a
staggered basis. There are currently eight directors, but the position filled by
Patrick Howard will be eliminated at the conclusion of the current term on April
28, 1998 and not be refilled. For purposes of identifying and referring to those
directors who are nominated for reelection in any given year and those who
continue to serve existing terms, the directors are divided into three classes:
Class I, Class II and Class III. Each director serves for a term ending on the
date of the third annual meeting of shareholders following the annual meeting at
which he or she was elected, except that any director appointed by the Board of
Directors serves, subject to election by the shareholders at the next annual
meeting,
                                        3
<PAGE>   7
 
for a term ending on the date of the annual meeting of shareholders for which
directors in the class to which such director was appointed are to be elected.
Each director serves until his or her successor is elected and qualified or
until his or her earlier death, resignation or removal.
 
     Information as to the nominees and as to each other director whose term
will continue after the Annual Meeting is provided below. Unless otherwise
instructed, it is the intention of the persons named in the accompanying proxy
to vote shares represented by properly executed proxies for the nominee named
below. Although the Board of Directors anticipates that the nominees will be
available to serve as directors of the Company, should any one or more be unable
or unwilling to serve, it is intended that the proxies will be voted for the
election of a substitute nominee or nominees designated by the Board of
Directors.
 
NOMINEES FOR ELECTION -- AS CLASS III DIRECTORS (TERMS TO EXPIRE IN 2001)
 
     Tom A. Alberg, age 58, has been a director of the Company since April 1992
and a member of the Audit Committee since October 1992. Mr. Alberg has been a
principal in the firm of Madrona Investment Group, L.L.C., a merchant banking
firm, since January 1996. From April 1991 to October 1995, he was the President
and a director of LIN Broadcasting Corporation and from July 1990 to October
1995, he was Executive Vice President of McCaw Cellular Communications, Inc.
Both companies were providers of cellular telephone services and are now part of
AT&T. Mr. Alberg is also a director of Active Voice Corporation, a manufacturer
of voice message systems, Amazon.com, Inc., an Internet-based retail book store,
Emeritus Corp., a developer of assisted living facilities, Visio Corp., a
software firm, ConnexT, Inc., a software and systems firm for the electric
utility industry, and Teledesic Corporation, a satellite telecommunication
services provider.
 
     Nicholas A. Tiliacos, age 43, has been a director of the Company since
August 26, 1997. He has served as the Company's Chief Executive Officer and
President since December 10, 1997. From August 26, 1997 to December 10, 1997, he
served as Chief Executive Officer (Acting) and President. From July 1, 1997 to
August 26, 1997, he served as President and Chief Operating Officer. From
January 1, 1997 to July 1, 1997, he served as Senior Vice President, General
Manager, Call Center Applications Group. From February 1996 to December 1996, he
served as Vice President, International Business Operations. From 1988 to 1996,
he was the Founding Partner and Managing Director of Ventech International, an
international consulting and business development company. Mr. Tiliacos holds a
B.S. in Business Administration from Florida State University and an M.S. in
International Management from the American Graduate School of International
Management.
 
CONTINUING DIRECTORS
 
  Class I Directors (terms to expire in 1999)
 
     Harvey N. Gillis, age 52, has been a director of the Company since March
1987 and has been Chairman of the Board of Directors of the Company since August
26, 1997. He was Chairman of the Audit Committee until December 1997. From
September 1992 to March 1998, Mr. Gillis was Senior Vice President, Finance and
Administration and Chief Financial Officer of ATL Ultrasound, Inc., a
manufacturer of medical diagnostic equipment. From December 1991 to September
1992, Mr. Gillis was Senior Vice President, Finance and Administration and Chief
Financial Officer of NeoPath, Inc., a biomedical equipment manufacturer of image
diagnostic analysis systems.
 
     David J. Ladd, age 50, has been a director of the Company since February
1995 and a member of the Compensation Committee since December 1995. Since
January 1998, Mr. Ladd has been a Vice President of Lucent Technologies, a
telecommunications manufacturer. From October 1997 to January 1998, he was
Executive Vice President and Chief Technology Officer of Lucent Technologies.
From April 1994 to September 1997, Mr. Ladd was the Executive Vice President and
Chief Technology Officer of Octel Communications Corporation, a voice message
system manufacturer ("Octel"). Mr. Ladd was Executive Vice President, Chief
Technology Officer and a director of VMX, Inc., a call processing and unified
messaging company ("VMX"), from June 1986 to March 1994, when VMX merged with
Octel.
 
                                        4
<PAGE>   8
 
     Robert S. Leventhal, age 71, has been a director of the Company since
October 1995 and a member of the Audit Committee since April 1996, and is
currently the Chairman of the Audit Committee. From December 1995 to April 1996,
he served on the Compensation Committee. From September 1989 to June 1994, Mr.
Leventhal was Dean of the University of Washington's School of Business
Administration. Mr. Leventhal is a Trustee of the Seattle Repertory Theatre.
 
  Class II Directors (terms to expire in 2000)
 
     H. Robert Gill, age 61, has been a director of the Company since July 1996
and is currently the Chairman of the Compensation Committee. Mr. Gill has served
as Chairman and CEO of Mobile Force Technology, Inc. since June 1997. From April
1996 to May 1997, he served as President of The Topaz Group, a provider of board
consulting services. Before joining The Topaz Group, Mr. Gill served both as
Senior Vice President and President, Enhanced Products Group for Frontier
Corporation, a supplier of telecommunications services and equipment, following
its merger with ALC Communications Corporation in December 1995. Mr. Gill is
also a director of Online System Services, Inc., a provider of services and
consulting relating to Internet web site content and commerce, and is Chairman
of the Board of Directors of Qualmark, Inc., a provider of equipment and systems
for environmental testing. He is also a director of Spatial Technology, a
three-dimensional modeling software company.
 
     Umang Gupta, age 48, became a director of the Company on December 24, 1996,
the effective date of the merger with ViewStar Corporation ("ViewStar"). and has
been a member of the Compensation Committee since April 22, 1997. He has served
as Chairman of the Board of Directors and Chief Executive Officer of Keynote
Systems, Inc., a provider of Internet data and diagnostic services, since
December 1997. Mr. Gupta is the founder of Gupta Corporation, a publicly held
client/server software company that is now known as Centura Software
Corporation. He served as its Chairman, President and Chief Executive Officer
from 1984 to 1995. Mr. Gupta also is a director of Centura Software Corporation
and Webflow Corporation, a privately held Internet software company. Prior to
founding Gupta Corporation, he served in various sales, marketing and management
positions at Oracle and IBM.
 
INFORMATION ON BOARD AND COMMITTEE MEETINGS
 
     The Board of Directors held eight meetings in 1997. Each of the directors
attended at least 75% of the total number of meetings of the Board of Directors
and the total number of meetings held by all committees on which he or she
served. The standing committees of the Board of Directors include an Audit
Committee and a Compensation Committee, but do not include a Nominating
Committee. The full Board of Directors selects nominees for election as
directors and will consider shareholder recommendations for nominees which are
submitted in accordance with the Company's Restated Bylaws.
 
     The Audit Committee is composed of Robert S. Leventhal (Chairman), Harvey
N. Gillis, and Tom A. Alberg. The Audit Committee reviews the scope and results
of the annual independent audit of the Company's books and records, reviews
compliance with all corporate policies that have been approved by the Board of
Directors and discharges such other duties as may from time to time be assigned
to it by the Board of Directors. The Audit Committee held four meetings in 1997.
 
     The Compensation Committee is composed of H. Robert Gill (Chairman), Umang
Gupta and David J. Ladd. The Compensation Committee approves the compensation of
the Company's officers, administers the Restated 1992 Stock Option Plan for
Non-Employee Directors, the Restated 1987 Stock Option Plan, the 1996 Stock
Incentive Compensation Plan, the 1997 Nonofficer Stock Incentive Compensation
Plan, the ViewStar Amended 1986 Incentive Stock Plan, the ViewStar 1994 Senior
Executive Stock Plan and the ViewStar 1996 Incentive Stock Option Plan
(collectively, the "Option Plans"), administers the 1991 Employee Stock Purchase
Plan (the "Purchase Plan"), and has overall responsibility for the Company's
compensation policies for senior management. The Compensation Committee held
seven meetings in 1997.
 
                                        5
<PAGE>   9
 
COMPENSATION OF THE BOARD OF DIRECTORS
 
     Each non-employee director receives $1,000 in cash compensation for
attendance at each meeting of the Board of Directors, and is reimbursed for
expenses incurred in connection with such attendance. For services as Chairman
of the Board of Directors, Harvey N. Gillis receives $25,000, payable over a
period of twelve months beginning in August 1997, and a stock option grant to
purchase 25,000 shares of common stock under the 1996 Stock Incentive
Compensation Plan, with shares vesting monthly over one year. From time to time
directors may also be asked to provide special services as a director of the
Company at a compensation rate of $1,000 per day (or $125 per hour for partial
days). It is intended by the Company that cash compensation for non-employee
directors shall not be less than $7,000 per year, as combined compensation for
board meeting attendance and consulting services rendered.
 
     Non-employee directors also receive stock option grants to purchase shares
of Common Stock under the Restated 1992 Stock Option Plan for Non-Employee
Directors upon their initial appointment or election as a director (currently
5,000 shares, vesting over a five-year period from the date of grant) and
annually thereafter (currently 2,000 shares granted on the date of the Annual
Meeting, vesting completely on the date of grant). See "Proposal to Amend the
Restated 1992 Stock Option Plan for Non-Employee Directors (Proposal 4)."
 
                       EXECUTIVE OFFICERS OF THE COMPANY
 
     The following individuals are executive officers of the Company who will
serve in the capacities noted until their successors are appointed.
 
<TABLE>
<CAPTION>
                                                            POSITIONS AND
                 NAME                    AGE          OFFICES WITH THE COMPANY
                 ----                    ---          ------------------------
<S>                                      <C>   <C>
Nicholas A. Tiliacos...................  43    Chief Executive Officer and President
Steve L. Adams.........................  42    Senior Vice President, Marketing and
                                                 Business Development
John J. Flavio.........................  50    Chief Financial Officer, Senior Vice
                                                 President, Finance and
                                                 Administration, Secretary and
                                                 Treasurer
Steven R. Russell......................  40    Senior Vice President, Engineering
Omar J. Saleh..........................  44    Senior Vice President, Worldwide Sales
                                                 and Distribution
Bruce A. Leader........................  45    Senior Vice President, Consulting and
                                                 Professional Services
Jeffery F. Jarvis......................  43    Vice President, Customer Services
CORPORATE OFFICERS
Michael A. Jacobsen....................  39    Corporate Controller and Principal
                                                 Accounting Officer
Wm. Bradford Weller....................  39    Assistant Secretary and General Counsel
</TABLE>
 
     Each officer named above is expected to be reappointed at the Board of
Directors meeting to be held on April 28, 1998, following the Annual Meeting.
 
     For the biographical summary of Nicholas A. Tiliacos, see "Election of
Directors."
 
     Steve L. Adams has served as the Company's Senior Vice President, Marketing
and Business Development since February 1996. From October 1994 to February
1996, he served as Vice President of Marketing of Novell, Inc.'s GroupWare
Division. From April 1993 to October 1994, Mr. Adams was Vice President, Product
Operations, of Big Sky Technologies, a leading supplier of software products.
Mr. Adams holds a Ph.D. and an M.A. in English from Florida State University.
 
     John J. Flavio has served as the Company's Chief Financial Officer, Senior
Vice President, Administration and Finance, Secretary and Treasurer since July
1993. From October 1992 to June 1993, he was Vice
 
                                        6
<PAGE>   10
 
President, Finance and Chief Financial Officer of MiniStor Peripherals
Corporation, a manufacturer of subminiature disk drives for portable computers
and software. He holds a B.S. in Finance from the University of Santa Clara and
is a certified public accountant.
 
     Steven R. Russell has served as the Company's Senior Vice President,
Product Development (now Engineering) since December 24, 1996, the effective
date of the merger with ViewStar. Mr. Russell originally joined ViewStar in
October 1988 as Project Manager. Since then, he has managed ViewStar's
Professional Services, Engineering and Marketing organizations. He was most
recently ViewStar's Vice President of Product Planning, serving in that capacity
until the merger. He holds a B.S. in Economics from Indiana University.
 
     Omar J. Saleh has served as the Company's Senior Vice President, Worldwide
Sales and Distribution since July 1997. Prior to that, and since his joining the
Company in January 1997, he served as Executive Director, Europe, Middle East
and Africa, and Managing Director of Mosaix Ltd. (UK). Prior to joining the
Company, Mr. Saleh was IBM's Manager of Marketing and Sales for Client/Server
and Network Computing Business in Europe. He was with IBM for 13 years in a
number of sales and marketing roles. He is a Fellow of the Chartered Institute
of Marketing and the Royal Society for the Encouragement of Arts, Manufactures &
Commerce and a Chartered Engineer and member of the Institute of Mechanical
Engineers and holds a B.S. (Honors) in Engineering from the Dundee (St. Andrews)
University in Scotland and an Advanced Certificate in Managing Markets from the
Chartered Institute of Marketing.
 
     Bruce A. Leader has served as the Company's Senior Vice President,
Consulting and Professional Services since February 1998 and Vice President,
Consulting and Professional Services from December 1997 to February 1998. From
February 1996 to December 1997, he served as Director, Consulting & Systems
Integration Services for IBM's Pacific Northwest region. From January 1995 to
February 1996, he served as Vice President of General Business for IBM's Western
U.S. region. From January 1994 to December 1994, he was the General Manager of
IBM's Pacific Northwest Trading Area, and from September 1991 to December 1993,
he served as General Manager for IBM's Oregon Trading Area. He serves on the
Executive Boards for both the United Way of King County and the Alliance for
Education. Mr. Leader holds a B.A. in Mathematics from Brown University and an
M.B.A. in Finance from the University of Connecticut.
 
     Jeffery F. Jarvis has served as the Company's Vice President, Customer
Services since July 1997. From January 1997 to July 1997, he was the Company's
Vice President of Operations. From January 1996 to January 1997, Mr. Jarvis
served as Executive Director, Customer Implementations and Operations. From
January 1993 to January 1996, he served as Director of Manufacturing. Mr. Jarvis
joined the Company in January 1992 as Manager, Manufacturing Engineering. He
holds a B.S. in Industrial Engineering from the University of Florida and an
M.B.A. from the University of Washington.
 
     Michael A. Jacobsen has served as the Company's Corporate Controller and
Principal Accounting Officer since August 1997. From May 1995 to August 1997, he
was Vice President and Chief Financial Officer for FourGen Software
Technologies, Inc., a Seattle-based developer of enterprise-wide accounting
systems. From 1987 through the merger and integration with Adobe Systems in
November 1994, Mr. Jacobsen was the Corporate Controller for Aldus Corporation,
a developer of desktop publishing software. He holds a B.S. in accounting from
Idaho State University and is a Certified Public Accountant.
 
     William Bradford Weller has served as the Company's Assistant Secretary
since February 1994 and as its General Counsel since January 1992. From 1983 to
December 1991, he was an Associate at Lane Powell Spears Lubersky, a law firm.
He holds a B.A. in Economics from Stanford University and a J.D. from Hastings
College of the Law. Mr. Weller is also President of the Washington State Chapter
of the American Corporate Counsel Association.
 
                                        7
<PAGE>   11
 
                             EXECUTIVE COMPENSATION
 
COMPENSATION SUMMARY
 
     The following table sets forth certain information concerning the annual
and long-term compensation for services in all capacities to the Company for the
years ended December 31, 1997, 1996 and 1995 received by the Company's Chief
Executive Officer and the other most highly compensated executive officers of
the Company during the last completed fiscal year (the "Named Executive
Officers").
 
                           SUMMARY COMPENSATION TABLE
 
<TABLE>
<CAPTION>
                                                                           LONG-TERM
                                                                          COMPENSATION
                                                                             AWARDS
                                                                          ------------
                                                   ANNUAL COMPENSATION     SECURITIES
                                                   --------------------    UNDERLYING       ALL OTHER
       NAME AND PRINCIPAL POSITION          YEAR   SALARY($)   BONUS($)    OPTIONS(#)    COMPENSATION($)
       ---------------------------          ----   ---------   --------   ------------   ---------------
<S>                                         <C>    <C>         <C>        <C>            <C>
Nicholas A. Tiliacos(1)...................  1997    178,083     40,000      100,000           1,651(6)
  Chief Executive Officer and President     1996    123,466     26,683       50,000           2,728(6)
Steve L. Adams(2).........................  1997    168,083     30,000       15,000           3,964(6)
  Senior Vice President, Marketing          1996    144,309     39,635      100,000           3,066(6)
  and Business Development
John J. Flavio............................  1997    163,458     30,000       25,000           4,087(6)
  Chief Financial Officer, Senior Vice      1996    146,500     46,776            0           3,376(6)
  President, Administration and             1995    146,500     43,355       15,000           3,307(6)
  Finance, Secretary and Treasurer
Steven R. Russell(3)......................  1997    137,500     21,500       75,000           1,101(6)
  Senior Vice President, Engineering        1996    121,250     77,412            0               0
                                            1995    110,000     62,188        2,970               0
Omar J. Saleh(4)..........................  1997    191,880     69,223      100,000               0
  Senior Vice President, Worldwide Sales
  and Distribution
Patrick S. Howard(5)......................  1997    191,968          0       50,000           3,467(6)
  Former Chief Executive Officer            1996    251,500     79,950            0           4,750(6)
                                            1995    251,573    100,000            0           4,182(6)
Kamran Kheirolomoom(7)....................  1997    136,500     48,861        1,838          60,000(8)
  Former President                          1996    177,750     95,378            0          59,000(8)
                                            1995    171,000     37,022            0          51,000(8)
</TABLE>
 
- ---------------
 
(1) Mr. Tiliacos' employment with the Company commenced February 26, 1996.
 
(2) Mr. Adams' employment with the Company commenced February 14, 1996.
 
(3) Mr. Russell's employment with the Company commenced December 24, 1996.
    Amounts listed include compensation for services to ViewStar prior to
    December 24, 1996.
 
(4) Mr. Saleh's employment with the Company commenced July 1, 1997. The
    conversion rate used is One British Pound = $1.64.
 
(5) Mr. Howard's employment with the Company ended August 26, 1997. He will
    continue to serve as a director on the Board of Directors until the date of
    the Annual Meeting of Shareholders, at which time he will not stand for
    reelection.
 
(6) Consists of matching contributions awarded pursuant to the Company's Profit
    Sharing and Salary Deferral Plan and Trust.
 
                                        8
<PAGE>   12
 
(7) Mr. Kheirolomoom's employment with the Company commenced December 24, 1996
    and ended July 15, 1997. Amounts listed include compensation for services to
    ViewStar prior to December 24, 1996.
 
(8) Consists of payments made under various employment agreements. See
    "Employment Agreements, Termination of Employment and Change of Control
    Arrangements."
 
OPTION GRANTS IN 1997
 
     The following table provides information on grants of options to purchase
Common Stock in 1997 to the Named Executive Officers.
 
                       OPTION GRANTS IN LAST FISCAL YEAR
 
<TABLE>
<CAPTION>
                                       INDIVIDUAL GRANTS(1)
                        ---------------------------------------------------     POTENTIAL REALIZABLE
                                      PERCENT OF                                  VALUE AS ASSUMED
                        NUMBER OF    TOTAL OPTIONS                             ANNUAL RATES OF STOCK
                        SECURITIES    GRANTED TO                               PRICE APPRECIATION FOR
                        UNDERLYING   EMPLOYEES IN    EXERCISE                      OPTION TERM(4)
                         OPTIONS        FISCAL        PRICE      EXPIRATION    ----------------------
         NAME           GRANTED(2)      YEAR(3)      ($/SH.)        DATE          5%          10%
         ----           ----------   -------------   --------    ----------    --------    ----------
<S>                     <C>          <C>             <C>         <C>           <C>         <C>
 
N.A. Tiliacos.........    50,000         3.43%        $12.25       1/29/07     $385,198    $  976,167
                          25,000         1.71%        $14.00       7/16/07     $220,113    $  557,810
                          25,000         1.71%        $11.00      10/15/07     $172,946    $  438,279
 
S.L. Adams............    15,000         1.03%        $12.25       1/29/07     $115,559    $  292,850
 
J.J. Flavio...........    25,000         1.71%        $12.25       1/29/07     $192,599    $  488,084
 
S.R. Russell..........    75,000         5.14%        $12.25       1/29/07     $577,797    $1,464,251
 
O.J. Saleh............    75,000         5.14%        $14.00       7/16/07     $660,339    $1,673,430
                          25,000         1.71%        $15.50        1/6/07     $243,697    $  617,575
 
P.S.Howard............    50,000         3.43%        $12.25       1/29/07     $385,198    $  976,167
 
K. Kheirolomoom(5)....   100,000         6.85%        $12.25       1/29/07     $770,396    $1,952,335
</TABLE>
 
- ---------------
 
(1) The options have terms of 10 years from the date of grant and become
    exercisable in equal annual installments over a period of four years,
    commencing one year after the date of grant. Upon the occurrence of certain
    business combination transactions, the exercisability of the options are
    accelerated. The exercise price equals the fair market value on the date of
    grant based on the closing price of the Common Stock as quoted on the Nasdaq
    National Market.
 
(2) The numbers in this table do not reflect any shares exchanged pursuant to
    the Company's option exchange program approved by the Board of Directors in
    December 1997 and implemented in January 1998. See "Aggregated Option
    Exercises in 1997 and Fiscal Year-End Option Values" for additional
    information about the option exchange program.
 
(3) The Company granted 1,458,876 stock options to employees in 1997.
 
(4) Assumes all options are exercised at the end of their respective 10-year
    terms. The dollar amounts under these columns are the result of calculations
    at the 5% and 10% rates required by applicable regulations of the Commission
    and, therefore, are not intended to forecast possible future appreciation,
    if any, of the Common Stock price. Actual gains, if any, on stock option
    exercises depend on the future performance of the Common Stock and overall
    stock market conditions, as well as the option holders' continued employment
    through the vesting period. The amount reflected in this table may not
    necessarily be achieved.
 
(5) Mr. Kheirolomoom's 100,000 options were cancelled in connection with his
    termination of employment on July 15, 1997. See "Employment Agreements,
    Termination of Employment and Change of Control Arrangements."
 
                                        9
<PAGE>   13
 
OPTION YEAR-END VALUES TABLE
 
     The following table provides information on option exercises in 1997 by the
Named Executive Officers and options outstanding at December 31, 1997.
 
                      AGGREGATED OPTION EXERCISES IN 1997
                       AND FISCAL YEAR-END OPTION VALUES
 
<TABLE>
<CAPTION>
                                                                                   VALUE OF UNEXERCISED
                                                        NUMBER OF                  IN-THE-MONEY OPTIONS
                        SHARES                    SECURITIES UNDERLYING           AT FISCAL YEAR-END ($)
                       ACQUIRED                   UNEXERCISED OPTIONS AT       ----------------------------
                          ON        VALUE          FISCAL YEAR-END (#)
                       EXERCISE    REALIZED    ----------------------------    EXERCISABLE    UNEXERCISABLE
        NAME             (#)        ($)(1)     EXERCISABLE    UNEXERCISABLE        (2)             (2)
        ----           --------    --------    -----------    -------------    -----------    -------------
<S>                    <C>         <C>         <C>            <C>              <C>            <C>
N.A. Tiliacos........        0            0       12,500         137,500               0               0
 
S.L. Adams...........        0            0       25,000          90,000               0               0
 
J.J. Flavio..........    8,000     $ 78,000       67,500          32,500        $277,031         $ 3,281
 
S.R. Russell.........    7,128     $ 76,268        8,671          77,219        $ 72,033         $18,434
 
O.J. Saleh...........        0            0            0         100,000               0               0
 
P. S. Howard.........        0            0      131,250          93,750               0               0
 
K. Kheirolomoom......   44,748     $564,270        2,970           1,782        $ 24,673         $14,804
</TABLE>
 
- ---------------
 
(1) These amounts represent the aggregate number of options exercised,
    multiplied by the market price of the Common Stock at the time of exercise
    minus the exercise price for each option.
 
(2) These amounts represent the aggregate number of in-the-money options,
    multiplied by the difference between the $8.8125 closing price of the Common
    Stock on the Nasdaq National Market on December 31, 1997 and the exercise
    price for each option.
 
     In December 1997, the Compensation Committee of the Board of Directors, in
an action ratified by the Board of Directors, approved a plan that allowed
officers and employees of the Company to exchange options with exercise prices
of $9.00 or greater for new options with exercise prices equal to the closing
price of the Common Stock on January 14, 1998 (the "Exchange Date"), which was
$9.50. Under this exchange program, for every option for five shares tendered
for cancellation, a repriced option for four shares was granted. Repriced
options will vest according to the vesting schedule for the original options,
except that repriced options may not be exercised during a one-year blackout
period, other than in the case of retirement, disability, death or termination
by the Company without cause. Repriced options will expire ten years after the
Exchange Date and generally were granted as incentive stock options for officers
of the Company, and nonqualified options for other employees.
 
     Immediately prior to the Exchange Date, options for a total of
approximately 2.6 million shares were outstanding. Pursuant to the exchange
program, options for a total of 776,802 shares were exchanged for repriced
options to purchase approximately 621,480 shares. The named executive officers
exchanged options for an aggregate of 362,500 shares.
 
     Before implementation of the exchange program, approximately 55% of all
granted and outstanding options were priced at greater than current market
price. Due to the significant percentage of "out of the money" options, the
Compensation Committee and the Board of Directors believed that the retention
value of the outstanding grants was significantly diminished and that the
exchange program was critical to the Company's ability to attract, retain and
motivate employees necessary to the Company's long-term success. The
Compensation Committee and Board of Directors felt that the exchange program
will help ensure that optionees continue to have meaningful equity incentives in
the Company and, therefore, was in the best interests of the Company.
 
                                       10
<PAGE>   14
 
              EMPLOYMENT AGREEMENTS, TERMINATION OF EMPLOYMENT AND
                         CHANGE OF CONTROL ARRANGEMENTS
 
AGREEMENTS
 
     As of February 5, 1998, the Company entered into an employment agreement
with Nicholas A. Tiliacos for his services as Chief Executive Officer and
President, including appointment of Mr. Tiliacos as a director, an agreement to
nominate Mr. Tiliacos for election as a director at the next annual meeting. The
agreement establishes Mr. Tiliacos' minimum annual base salary at $215,000 and
provides for the continuation of base salary for an additional one year in the
event of a termination of employment for any reason other than cause. This
agreement supersedes a prior agreement dated February 26, 1996.
 
     As of March 1, 1995, the Company entered into an employment agreement with
John J. Flavio for his services as the Company's Senior Vice President, Finance
and Administration, Chief Financial Officer and Secretary and Treasurer. The
Agreement establishes Mr. Flavio's minimum annual base salary at $145,000 and
provides for a continuation of base salary for an additional six months in the
event Mr. Flavio is terminated without cause or terminates employment for good
reason following a change of control of the Company ("good reason" includes a
material change in Mr. Flavio's position or duties, a reduction in salary or a
relocation of more than 100 miles).
 
     As of February 14, 1996, the Company entered into an employment agreement
with Steve L. Adams for his services as the Company's Senior Vice President,
Marketing and Business Development. The agreement establishes Mr. Adams' minimum
annual base salary at $162,000 and provides for a continuation of a base salary
for an additional six months in the event Mr. Adams' employment is terminated
without cause by the Company or Mr. Adams terminates employment for good reason
after a change of control of the Company ("good reason" includes a material
change in Mr. Adams' position or duties, a reduction in salary or a relocation
of more than 100 miles).
 
     As of July 1, 1997, the Company entered into an employment agreement with
Omar J. Saleh for services as Senior Vice President, Worldwide Sales, in the
U.K. office of Mosaix Ltd. The agreement establishes Mr. Saleh's minimum annual
base salary at $170,000 (payable at an exchange rate of One British Pound =
US$1.64) and provides for a continuation of base salary for an additional six
months in the event Mr. Saleh's employment is terminated without cause or for
"good reason" (as that term is defined in the Company's 1996 Stock Incentive
Compensation Plan).
 
     Effective December 24, 1996, the Company entered into an employment
agreement with Steven R. Russell for his services as the Company's Senior Vice
President, Product Development. This agreement establishes Mr. Russell's minimum
annual base salary of $140,000 and provides for a $24,500 signing bonus. Base
salary will continue for an additional six months in the event of termination
without cause or resignation for good reason. Mr. Russell further agrees not to
compete or solicit employees upon termination of employment with the Company,
and if this covenant is satisfied, Mr. Russell is entitled to an additional six
months' base salary, benefits and, if permitted by law and the applicable stock
option plan, continued stock option vesting.
 
     As of November 8, 1994, the Company entered into an employment agreement
with Mr. Patrick S. Howard for his services as Chief Executive Officer of the
Company, which provided for terms of employment and severance of employment with
the Company. Mr. Howard was appointed President and Chief Executive Officer of
the Company and was provided a minimum annual base salary of $250,000, stock
options and a bonus determined pursuant to the Company's Management Bonus Plan.
In connection with termination of Mr. Howard's employment with the Company in
August 1997, the Company and Mr. Howard further entered into a severance
agreement, effective as of August 26, 1997, incorporating the severance
provisions of the employment agreement, pursuant to which Mr. Howard is to
receive $240,000, payable biweekly until August 26, 1998, and payment for all
accrued but unused vacation time, and providing for additional benefits and
obligations, including provision of health benefits to Mr. Howard through July
1998 and provision of consulting services by Mr. Howard to the Company through
August 25, 1998.
 
                                       11
<PAGE>   15
 
     As of December 24, 1996, the Company entered into an employment agreement
with Mr. Kamran Kheirolomoom for his services as President of the Company, which
incorporated the terms of a prior employment agreement between Mr. Kheirolomoom
and ViewStar Corporation, and provided for terms of employment and severance of
employment with the Company. The employment agreement provided a minimum annual
base salary of $180,000, a $36,000 bonus, payable bimonthly, and stock options.
In connection with termination of Mr. Kheirolomoom's employment with the Company
in July 1997, the Company and Mr. Kheirolomoom further entered into a severance
agreement, effective as of July 15, 1997, incorporating the severance provisions
of the employment agreement, pursuant to which the Company agreed to pay Mr.
Kheirolomoom his base salary and bonus ($10,500 bimonthly) until April 15, 1998
and to allow for continued vesting of stock options through April 15, 1998,
after which time Mr. Kheirolomoom must exercise all vested options within 30
days, and providing for additional benefits and obligations, including provision
of health and other employment benefits. All unvested options outstanding on
April 15, 1998 are cancelled as of that date. The severance agreement further
provided that Mr. Kheirolomoom would serve the Company in an advisory/consulting
capacity through October 15, 1997 and make payment on all outstanding promissory
notes for the purchase of Company stock no later than December 31, 1997.
 
OPTION PLANS
 
     Pursuant to the Option Plans and employment agreements described above, all
outstanding options become vested and exercisable should certain events occur,
including certain mergers and business combinations, that result in a change of
control of the Company. Additionally, for options granted under the Company's
Restated 1987 Stock Option Plan, unless the plan administrator of such plan
determines otherwise, such optionees may elect to receive a cash amount equal to
the difference between the option exercise price and the fair market value of
the stock on the date of the election.
 
                         COMPENSATION COMMITTEE REPORT
 
     During 1997, the Compensation Committee of the Board of Directors (the
"Committee") included H. Robert Gill (Chairman), David J. Ladd, Cynthia Stroum
and Umang Gupta. Ms. Stroum resigned from the Board of Directors and the
Committee on April 22, 1997. All committee members are non-employee directors of
the Company. The Committee is responsible for administering the Company's
compensation and employee benefit plans, which include primarily the Option
Plans, the 1991 Employee Stock Purchase Plan and the Management and Company
Performance Bonus Plan. The Committee also administers the Company's
Profitability Bonus Plan, which provides an annual cash bonus to all
participants based on the Company's operating income achievement. In addition to
setting policies regarding compensation of all employees, the Committee reviews
and approves base salaries for all executive officers, annual payouts and levels
of participation in the Management and Company Performance Bonus Plan and
changes to the design of these plans. Decisions made by the Committee relating
to compensation of executive officers are reviewed by the full Board of
Directors.
 
EXECUTIVE COMPENSATION POLICIES AND PERFORMANCE MEASURES
 
     The Company's executive compensation policies have been developed to meet
the following objectives:
 
     - Attract and retain key executives critical to the Company's long-term
       success;
 
     - Reward key executives for their contributions to the development and
       successful execution of strategies relevant to their functional
       responsibilities; and
 
     - Motivate key executives to make decisions and take actions that achieve
       the Company's strategic performance goals and increase the long-term
       value of the Common Stock.
 
     The Committee uses a combination of cash and equity-based programs to
compensate key executives.
 
     Compensation payments in excess of $1 million to each of the Chief
Executive Officer or four other most highly compensated executive officers are
subject to a limitation on deductibility for the Company under
 
                                       12
<PAGE>   16
 
Section 162(m) of the Internal Revenue Code of 1986, as amended (the "Code").
Certain performance-based compensation is not subject to the limitation on
deductibility. The Committee does not expect cash compensation in 1998 to the
Chief Executive Officer or any other executive officer to be in excess of $1
million. The Option Plans are designed to qualify stock option awards for the
performance-based exception to the $1 million limitation on deductibility of
compensation payments.
 
  Cash-based Compensation
 
     Base salaries for all executive officers are reviewed annually. In
evaluating executive salaries, the Committee uses industry surveys of
compensation paid at companies of similar size and/or in its industry, as well
as the Company's own recent recruiting experience, if applicable. The companies
surveyed include some, but not all, of the companies in the Center for Research
and Security Prices Index of Nasdaq Business Services Stocks used in the Stock
Price Performance graph. The Committee also considers the officer's individual
performance during the prior year. Factors that affect an individual officer's
performance rating focus on the executive's success in contributing to the
Company's short and long-term objectives. Short-term objectives include sales
growth from new and existing products and levels of gross profit and gross
margin, operating income and operating income margin, and net earnings and net
earnings margin. Long-term objectives include the timely development of new
products, enhancements and improvements to existing products, identification of
new markets for the Company's products, development and execution of plans to
address identified market opportunities, adequate control over and efficient use
of the Company's assets, and share price appreciation. The Company does not
assign relative weights to the factors it considers in establishing base
salaries. In general, unless special circumstances apply, the Committee sets
executive salaries at or near the midpoint of the range indicated by its surveys
(depending on the applicable experience level of the executive and subject to
minimum salaries established in the employment agreements of the executives).
See "Employment Agreements, Termination of Employment and Change of Control
Arrangements."
 
     In addition to base salary, the Company provides executive officers and
other key managers incentive compensation in the form of its Management and
Company Performance Bonus Plan (the "MCPBP"). The MCPBP is designed to ensure
that a significant percentage of each executive officer's total potential cash
compensation is based on a quantitative evaluation of the Company's financial
performance, as well as a qualitative evaluation of individual performance. The
MCPBP's payout formula is based on the Company's attainment of its planned
revenues and operating income and the individual officer's performance rating.
The Company's performance in 1997 would not have warranted payment of bonuses
under the 1997 MCPBP as originally approved by the Board. However, given the
actual level of profitability of the Company was nearly $10 million for the
year, the competitive employment market, and the need to provide some form of
employee retention, it was deemed necessary and desirable by the Board to
approve on a discretionary basis bonus payments amounting to approximately 10%
of profit before tax to executive officers, other key managers and employees.
The amounts paid were based upon benchmark comparison of the Company to
similarly situated companies with similar performance levels, adjusted by
factors based on individual performance evaluations.
 
  Equity-based Compensation
 
     The Company provides its executive officers with long-term incentives
through its option plans. The option plans' primary objective is to provide an
incentive for the executive officers to make decisions and take actions that
maximize long-term shareholder value. Each plan promotes this long-term focus
using vesting periods. Options currently vest in four equal annual installments
beginning one year from the date of grant. The Committee reviews and approves
all grants made under the option plans and in connection with initial hiring,
promotions, extraordinary achievements or compensation adjustments. In addition
to these factors, the size and timing of grants are generally subject to
policies established by the Committee regarding the employee grade level of the
optionee, the overall number of options actually granted to such optionee in the
past, and the extent of vesting of such grants.
 
                                       13
<PAGE>   17
 
CHIEF EXECUTIVE OFFICER COMPENSATION
 
     In establishing the Chief Executive Officer's compensation package, the
Committee pursues the same objectives and policies that apply for the Company's
other executive officers.
 
     As with other executive officers, a significant percentage of the Chief
Executive Officer's total potential cash compensation exists in the form of a
bonus payable under the terms of the Company's MCPBP or as otherwise determined
by the Committee. The Committee determined the Chief Executive Officer's bonus
for fiscal year 1997 to be $40,000, after considering the following factors: the
Company's 1997 financial performance versus planned performance; the Chief
Executive Officer's individual performance; comparison to CEO bonuses granted by
similar companies in similar industries; bonus payments made to the Company's
Chief Executive Officer in prior years, and successful achievement of certain
short-term goals established by the Committee.
 
     As of February 5, 1998, the Company entered into an employment agreement
with Nicholas A. Tiliacos, stating the terms and conditions of his employment by
the Company, as Chief Executive Officer and President. The agreement establishes
Mr. Tiliacos' minimum annual base salary at $215,000. This agreement supersedes
a prior agreement dated February 26, 1996. See "Employment Agreements,
Termination of Employment and Change of Control Arrangements."
 
COMPENSATION COMMITTEE
 
H. Robert Gill (Chairman)
Umang Gupta
David J. Ladd
 
                                       14
<PAGE>   18
 
                            STOCK PRICE PERFORMANCE
 
     The following graph compares the cumulative total return to shareholders of
the Common Stock with the cumulative total return of the Nasdaq Composite Index
and the Center for Research in Security Prices ("CRSP") Index of Nasdaq Business
Services Stocks for the period beginning on December 31, 1992.
 
                  COMPARISON OF CUMULATIVE TOTAL RETURN AMONG
 
                    MOSAIX, INC., NASDAQ COMPOSITE INDEX AND
 
                 CRSP INDEX OF NASDAQ BUSINESS SERVICES STOCKS
 
                     (FISCAL YEAR ENDED DECEMBER 31, 1997)
 
<TABLE>
<CAPTION>
                                                                              CRSP INDEX OF
        MEASUREMENT PERIOD                              NASDAQ COMPOSITE    NASDAQ BUS. SERV.
      (FISCAL YEAR COVERED)            MOSAIX, INC            INDEX              STOCKS
<S>                                 <C>                 <C>                 <C>
12/31/92                                   100                 100                 100
12/31/93                                    32                 115                 106
12/30/94                                   105                 112                 129
12/29/95                                   116                 159                 195
12/31/96                                   142                 195                 244
12/31/97                                    78                 244                 294
</TABLE>
 
Assumes $100 invested on December 31, 1992 in the Common Stock, the Nasdaq
Composite Index and the CRSP Index of Nasdaq Business Services Stocks, with all
dividends reinvested. Stock price performance shown above for the Common Stock
is historical and not necessarily indicative of future price performance.
 
                                       15
<PAGE>   19
 
            PROPOSAL TO AMEND THE 1991 EMPLOYEE STOCK PURCHASE PLAN
 
                                  (PROPOSAL 2)
 
1991 EMPLOYEE STOCK PURCHASE PLAN
 
     General. On March 4, 1991, the Board of Directors adopted the 1991 Employee
Stock Purchase Plan (the "Purchase Plan"), which was approved at the 1991 Annual
Meeting of Shareholders, for the purposes of attracting and retaining the
services of certain employees, as described below, and to provide added
incentive to them by encouraging stock ownership in the Company.
 
     Proposed Amendment. On December 10, 1997, the Board of Directors adopted,
subject to shareholder approval, an amendment to the Purchase Plan to increase
the number of shares in the Purchase Plan from 200,000 to 400,000 shares. As of
February 28, 1998, 199,948 shares have been issued by the Company under the
Purchase Plan since its inception. During 1997, the Named Executives acquired
441 shares under the Purchase Plan (by Mr. Flavio), the executive officers of
the Company as a group acquired 772 shares, and all other employees acquired
36,537 shares. No shares were acquired under the Purchase Plan by directors or
nominees for director who are not also executive officers of the Company.
 
     The Purchase Plan, as amended subject to shareholder approval, is attached
hereto as Exhibit A and is incorporated herein by reference. Set forth below is
a summary of certain important features of the Purchase Plan, as amended, which
summary is qualified in its entirety by reference to the full text of the
Purchase Plan.
 
     THE BOARD OF DIRECTORS RECOMMENDS A VOTE FOR APPROVAL OF THE AMENDMENT TO
THE PURCHASE PLAN.
 
     Description of the Purchase Plan. The Purchase Plan is an employee benefit
program that enables qualified employees to purchase shares of Common Stock
through payroll deductions at a 15% discount from market price, without
incurring broker commissions. To participate, an individual employee must: (i)
have worked for the Company or any subsidiary of the Company for at least three
months, (ii) be employed in a position with regular hours of 20 hours or more
per week, and (iii) be employed for at least five months in any calendar year. A
participant is not eligible to continue his or her participation in the Purchase
Plan in the event such participant's employment is voluntarily or involuntarily
terminated, or if such participant owns or will own, as a result of such
participation, 5% or more of the combined voting power or value of all classes
of stock of the Company or any related corporation. Non-employee directors of
the Company are not eligible to participate in the Purchase Plan. Approximately
550 employees are eligible to participate in the Purchase Plan.
 
     The Purchase Plan is divided into two six-month offering periods, beginning
on January 1 and July 1 of each year. During these periods, participating
employees accumulate funds in an account used to buy Common Stock through
payroll deductions at a rate of not less than 2% nor more than 10% of such
participant's base pay during each payroll period in the purchase period. At the
end of each six-month offering period, the market price is determined and the
participating employees' accumulated funds are used to purchase the appropriate
number of whole shares of Common Stock. No participant may purchase more than
1,000 shares of Common Stock during any single offering, nor may any participant
purchase more than $25,000 in fair market value of Common Stock for any calendar
year under the Purchase Plan. The purchase price per share of Common Stock under
the Purchase Plan is the lesser of 85% of the per share fair market value of the
Common Stock on either the first or the last day of the offering period,
provided that, for the first half of 1998, if the fair market value of the
Common Stock on the date of the Annual Meeting is greater than the fair market
value on the first day of the offering period (assuming the proposed amendments
are adopted), then the purchase price per share under the Purchase Plan will be
the lesser of 85% of the per share fair market value of the Common Stock on
either the date of the Annual Meeting or the last day of the offering period. On
February 27, 1998, the closing price for the Company's Common Stock on the
Nasdaq National Market System was $9.8125 per share.
 
     Participants have no right to acquire shares of the Company under the
Purchase Plan upon termination of their employment. Upon termination of a
participant's employment for any reason on or prior to the last business day of
an offering period, the balance in such participant's account will be paid to
the participant or to
 
                                       16
<PAGE>   20
 
his or her estate. Neither payroll deductions credited to a participant's
account nor any rights with regard to the purchase of shares under the Purchase
Plan may be assigned, transferred, pledged or otherwise disposed of in any way
by the participant, other than by will or the laws of descent and distribution.
The Company may treat any such act as an election to withdraw from the Purchase
Plan.
 
     The Common Stock issued under the Purchase Plan may be either authorized
but unissued Common Stock or Common Stock now held or subsequently acquired by
the Company.
 
     Administration. The Purchase Plan is currently administered by the
Compensation Committee of the Board of Directors. The Committee is authorized to
administer and interpret the Purchase Plan and to make such rules and
regulations as it deems necessary to administer the Purchase Plan, so long as
such interpretation, administration or application with respect to purchases
under the Purchase Plan corresponds to the requirements of Section 423 of the
Code.
 
     Amendment of the Purchase Plan. The Board of Directors has the power to
amend, suspend or terminate the Purchase Plan, except that the Board may not
amend the Purchase Plan without shareholder approval if such approval is
required by Section 423 of the Code. The Compensation Committee of the Board of
Directors may also amend the Purchase Plan so long as such amendment does not
require shareholder approval.
 
     Federal Income Tax Consequences. The Company intends that the Purchase Plan
qualify as an "employee stock purchase plan" under Section 423 of the Code. The
following discussion summarizes the material federal income tax consequences to
the Company and the participants in connection with the Purchase Plan under
existing applicable provisions of the Code and the regulations thereunder. The
discussion is general in nature and does not address issues relating to the
income tax circumstances of any individual employee. The discussion is based on
federal income tax laws in effect on the date hereof and is, therefore, subject
to possible future changes in the law. The discussion does not address the
consequences of state, local or foreign tax laws.
 
     Under the Code, the Company is deemed to grant participants an "option" on
the first day of each six-month offering period to purchase as many shares of
Common Stock as the participant will be able to purchase with the payroll
deductions credited to his or her account during the offering period. On the
last day of each six-month offering period, the market price is determined and
the participant is deemed to have exercised the "option" and purchased the
number of shares of Common Stock his or her accumulated payroll deductions will
purchase at the market price.
 
     The required holding period for favorable tax treatment upon disposition of
Common Stock acquired under the Purchase Plan is the later of (i) two years
after the deemed "option" is granted (the first day of an offering period) and
(ii) one year after the deemed "option" is exercised and the Common Stock is
purchased (the last day of an offering period). Thus, the Common Stock must be
held for at least one and one-half years after it is purchased to gain favorable
tax treatment. When the Common Stock is disposed of after this period, the
participant realizes ordinary income to the extent of the lesser of (a) the
amount by which the fair market value of the Common Stock at the time the deemed
"option" was granted exceeded the "option price" and (b) the amount by which the
fair market value of the Common Stock at the time of the disposition exceeded
the "option price." "Option price" is determined as of the date of grant and,
therefore, is equal to 85% of the fair market value of the Common Stock as of
the first day of an offering period. Thus, the maximum amount of gain taxable as
ordinary income is the amount of the 15% discount measured as of the first day
of an offering period. Any further gain is taxed at capital gain rates. If the
sale price is less than the option price, there is no ordinary income and the
participant recognizes long-term capital loss.
 
     When a participant sells the Common Stock before the expiration of the
required holding period, the participant recognizes ordinary income to the
extent of the difference between the price actually paid for the Common Stock
and the fair market value of the Common Stock at the date the option was
exercised (the last day of an offering period), regardless of the price at which
the Common Stock is sold. If the sale price is less than the fair market value
of the Common Stock at the date of exercise, then the participant will also have
a capital loss equal to such difference.
 
                                       17
<PAGE>   21
 
     Even though a participant who meets the requisite holding period must treat
part of his or her gain on a disposition of the Common Stock as ordinary income,
the Company may not take a business deduction for such amount. However, if a
participant disposes of Common Stock before the end of the requisite holding
period, the amount of income that the participant must report as ordinary income
qualifies as a Company business deduction for the year of such disposition.
 
          PROPOSAL TO AMEND THE 1996 STOCK INCENTIVE COMPENSATION PLAN
 
                                  (PROPOSAL 3)
 
1996 STOCK INCENTIVE COMPENSATION PLAN
 
     General. On October 16, 1996, the Board of Directors adopted the 1996 Stock
Incentive Compensation Plan (the "1996 Plan"), which was approved at the Special
Annual Meeting of Shareholders on December 20, 1996. The purpose of the 1996
Plan is to enhance the long-term shareholder value of the Company by offering
opportunities to officers, key employees, consultants, agents, advisors and
independent contractors providing services to the Company to participate in the
Company's growth and success, and to encourage them to remain in the service of
the Company and its subsidiaries and to acquire and maintain stock ownership in
the Company.
 
     Proposed Amendment. On December 10, 1997, the Board of Directors adopted,
subject to shareholder approval, an amendment to the 1996 Plan to increase the
number of shares in the 1996 Plan from an aggregate maximum of 1,500,000 to
1,800,000 shares. As of February 28, 1998, 83,182 shares were available for the
grant of new awards under the 1996 Plan (not including the proposed 300,000
share increase). The total number of shares subject to outstanding options under
all of the Company's plans, plus the number of shares available for new grants
under the 1996 Plan (as proposed to be amended), is approximately 20% of the
Company's total outstanding Common Shares.
 
     The 1996 Plan, as amended subject to shareholder approval, is attached
hereto as Exhibit B and is incorporated herein by reference. Set forth below is
a summary of certain important features of the 1996 Plan, as amended, which
summary is qualified in its entirety by reference to the full text of the 1996
Plan.
 
 THE BOARD OF DIRECTORS RECOMMENDS A VOTE FOR APPROVAL OF THE AMENDMENT TO THE
                                   1996 PLAN.
 
  Description of the 1996 Plan
 
     Stock Subject to the 1996 Plan. Subject to adjustment from time to time as
provided in the 1996 Plan, a maximum of 1,800,000 Company Common Shares will be
available for issuance under the 1996 Plan. No more than 300,000 shares may be
issued as stock awards (including restricted stock) under the 1996 Plan. Shares
issued pursuant to the 1996 Plan will be drawn from authorized but unissued
shares.
 
     Subject to adjustment from time to time as provided in the 1996 Plan, no
more than 100,000 Company Common Shares may be subject to aggregate awards under
the 1996 Plan to any participant in any one year, except that the Company may
make additional one-time grants of up to 300,000 Company Common Shares to any
newly hired individual, such limitation to be applied consistently with the
requirements of, and only to the extent required for compliance with, certain
provisions of Section 162(m) of the Code, which precludes the Company from
taking a tax deduction for compensation payments to executives in excess of $1
million, unless such payments qualify for the "performance-based" exemption from
the $1 million limitation.
 
     Any Company Common Shares that cease to be subject to an award (other than
by reason of exercise or payment of the award to the extent it is exercised for
or settled in shares), including, without limitation, in connection with the
cancellation of an award and the grant of a replacement award, will be available
for issuance in connection with future grants of awards under the 1996 Plan.
Option or stock awards made under the 1996 Plan may be made singly or in
combination. Awards also may be made in replacement of, or as
 
                                       18
<PAGE>   22
 
alternatives to, grants or rights under any other employee or compensation plan
or in substitution for, or by the assumption of, awards issued under plans of an
acquired entity.
 
     Eligibility to Receive Awards. Awards may be granted under the 1996 Plan to
those officers, directors and key employees of the Company and its subsidiaries
as the plan administrator from time to time selects. Awards may also be made to
consultants, agents, advisors and independent contractors who provide services
to the Company and its subsidiaries. Approximately 144 individuals were awarded
stock options under the 1996 Plan in 1997.
 
     Terms and Conditions of Stock Option Grants. Options granted under the 1996
Plan may be ISOs or NSOs. The per share option price for each option granted
under the 1996 Plan will be determined by the plan administrator, but will be
not less than 100% of a Company Common Share's fair market value on the date of
grant. For purposes of the 1996 Plan, "fair market value" means the closing
price for a Company Common Share as reported by the Nasdaq National Market for a
single trading day.
 
     The exercise price for shares purchased under options may be paid in cash
or by check or, unless the plan administrator at any time determines otherwise,
a combination of cash, check, Company Common Shares which have been held for at
least six months, a promissory note, delivery of a properly executed exercise
notice, together with irrevocable instructions to a broker, or such other
consideration as the plan administrator may permit. The Company may require the
optionee to pay to the Company any applicable withholding taxes that the Company
is required to withhold with respect to the grant or exercise of any award. The
withholding tax may be paid in cash or, subject to applicable law, the plan
administrator may permit the optionee to satisfy such obligations by the
withholding or delivery of Company Common Shares. The Company may withhold from
any award or any Company Common Shares issuable pursuant to an award or from any
cash amounts otherwise due from the Company to the recipient of the award an
amount equal to such taxes.
 
     The option term will be fixed by the plan administrator, and each option
will be exercisable pursuant to a vesting schedule determined by the plan
administrator. If the vesting schedule is not set forth in the instrument
evidencing the option, the option will become exercisable in four equal annual
installments beginning one year after the date of grant. The plan administrator
will also determine the circumstances under which an option will be exercisable
in the event the optionee ceases to provide services to the Company or one of
its subsidiaries. If not so established, options generally will be exercisable
for one year after termination of services as a result of retirement, early
retirement at the Company's request, disability or death and for three months
after all other terminations. An option will automatically terminate if the
optionee's services are terminated for cause, as defined in the 1996 Plan.
 
     Stock Awards. The plan administrator is authorized to make awards of
Company Common Shares to participants on such terms and conditions and subject
to such restrictions, if any (whether based on performance standards, periods of
service or otherwise), as the plan administrator may determine. Restrictions may
include repurchase or forfeiture rights in favor of the Company.
 
     Transferability. No option will be assignable or otherwise transferable by
the holder other than by will or the laws of descent and distribution and,
during the holder's lifetime, may be exercised only by the holder, unless the
plan administrator determines otherwise in its sole discretion, and except to
the extent permitted by Section 422 of the Code.
 
     Corporate Transaction. In the event of certain mergers, consolidations,
sales of substantially all the assets of the Company, a liquidation of the
Company or the acquisition by any person of a majority of the Company's
outstanding voting securities, each option or stock award that is at the time
outstanding will automatically accelerate so that each such award becomes,
immediately prior to such corporate transaction, 100% vested, unless, in the
opinion of the Company's accountants, such acceleration would render unavailable
pooling-of-interests accounting for the corporate transaction, and except that
such award will not so accelerate for employees other than executive officers of
the Company if and to the extent (a) such award is, in connection with the
corporate transaction, either to be assumed by the successor corporation or
parent thereof or to be replaced with a comparable award for the purchase of
shares of the capital stock of the successor corporation or its parent
corporation or (b) such award is to be replaced with a cash incentive program of
the
 
                                       19
<PAGE>   23
 
successor corporation that preserves the spread existing at the time of the
corporate transaction and provides for subsequent payout in accordance with the
same vesting schedule applicable to such award. Any such awards that are assumed
or replaced in the corporate transaction and do not otherwise accelerate at that
time shall be accelerated in the event the holder's employment or services shall
subsequently terminate within two years following such corporate transaction,
unless such employment or services are terminated by the Company for cause or by
the holder voluntarily without good reason.
 
     Further Adjustment of Awards. The plan administrator shall have the
discretion, exercisable at any time before a sale, merger, consolidation,
reorganization, liquidation or change in control of the Company, as defined by
the plan administrator, to take such further action as it determines to be
necessary or advisable, and fair and equitable to holder, with respect to
awards. Such authorized action may include (but is not limited to) establishing,
amending or waiving the type, terms, conditions or duration of, or restrictions
on, awards so as to provide for earlier, later, extended or additional time for
exercise, payment or settlement or lifting restrictions, differing methods for
calculating payments or settlements, alternate forms and amounts of payments and
settlements and other modifications, and the plan administrator may take such
actions with respect to all holders, to certain categories of holders or only to
individual holders. The plan administrator may take such actions before or after
granting awards to which the action relates and before or after any public
announcement with respect to such sale, merger, consolidation, reorganization,
liquidation or change in control that is the reason for such action.
 
     Administration. The 1996 Plan will be administered by a committee or
committees appointed by, and consisting of one or more members of, the Company's
Board of Directors. The Board may delegate the responsibility for administering
the 1996 Plan with respect to designated classes of eligible participants to
different committees, subject to such limitations as the Board deems
appropriate. Committee members will serve for such terms as the Board may
determine, subject to removal by the Board at any time. The composition of any
committee responsible for administering the 1996 Plan with respect to officers
and directors of the Company who are subject to Section 16 of the Exchange Act
with respect to securities of the Company will comply with the requirements of
Rule 16b-3 promulgated under Section 16(b) of the Exchange Act, or any successor
provision.
 
     Amendment and Termination. The 1996 Plan may be suspended or terminated by
the Board or by the shareholders of the Company at any time. The Board may amend
the 1996 Plan, as it deems advisable, subject to shareholder approval in certain
instances, as set forth in the 1996 Plan. No ISOs may be granted under the 1996
Plan more than ten years after the date the 1996 Plan is adopted by the Board.
 
     Federal Income Tax Consequences. The following discussion summarizes the
material federal income tax consequences to the Company and the participants in
connection with the 1996 Plan under existing applicable provisions of the Code
and the regulations thereunder. The discussion is general in nature and does not
address issues relating to the income tax circumstances of any individual
employee. The discussion is based on federal income tax laws in effect on the
date hereof and is, therefore, subject to possible future changes in the law.
The discussion does not address the consequences of state, local or foreign tax
laws.
 
     A recipient will not have any income at the time a nonqualified option is
granted nor will the Company be entitled to a deduction at that time. When a
nonqualified option is exercised, the optionee will have ordinary income
(whether the option price is paid in cash or by surrender of already owned
Common Shares), in an amount equal to the excess of the fair market value of the
shares to which the option exercise pertains over the option price. The Company
will be entitled to a tax deduction with respect to a nonqualified option at the
same time and in the same amount as the recipient, assuming that the deduction
is not disallowed by Section 162(m) of the Code (which limits the Company's
deduction in any one year for certain remuneration paid to certain executives in
excess of $1 million) or otherwise limited under the Code.
 
     An optionee will not have any income at the time an ISO is granted.
Furthermore, an optionee will not have regular taxable income at the time the
ISO is exercised. However, the excess of the fair market value of the shares at
the time of exercise over the exercise price will be a preference item that
could create an alternative minimum tax liability. If an optionee disposes of
the shares acquired on exercise of an ISO after the later of two years after the
grant of the ISO and one year after exercise of the ISO, the gain (i.e., the
                                       20
<PAGE>   24
 
excess of the proceeds received over the option price), if any, will be
long-term capital gain eligible for favorable tax rates under the Code. If the
optionee disposes of the shares within two years of the grant of the ISO or
within one year of exercise of the ISO, the disposition is normally a
"disqualifying disposition," and the optionee will recognize ordinary income in
the year of the disqualifying disposition equal to the excess of the amount
received for the shares (or, in the case of a gift, the fair market value of the
shares at the time the ISO is exercised) over the option price. The balance of
the gain or loss, if any, will be long-term or short-term capital gain depending
on whether the shares were sold more than one year after the ISO was exercised.
 
     The Company is not entitled to a deduction as the result of the grant or
exercise of an ISO. If the optionee has ordinary income taxable as compensation
as a result of a disqualifying disposition, the Company will be entitled to a
deduction at the same time and in the same amount as the optionee, assuming that
the deduction is not disallowed by Section 162(m) of the Code.
 
     New Plan Benefits. Since awards under the 1996 Plan are discretionary,
total awards that may be granted for the current fiscal year are not
determinable until completion of the year. During 1997, options to purchase an
aggregate of 410,000 common shares were granted under the 1996 Plan to all
executive officers of the Company as a group at an average exercise price of
$12.3803, and options to purchase an aggregate of 829,675 common shares were
granted under the 1996 Plan to all other employees of the Company as a group
(including officers who are not executive officers) at an average exercise price
of $12.1055. Options granted under the 1996 Plan during 1997 to the named
executive officers are set forth under "Option Grants in Last Fiscal Year." No
options were granted under the 1996 Plan during 1997 to directors or nominees
who are not also executive officers of the Company.
 
             PROPOSAL TO AMEND THE RESTATED 1992 STOCK OPTION PLAN
                           FOR NON-EMPLOYEE DIRECTORS
 
                                  (PROPOSAL 4)
 
RESTATED 1992 STOCK OPTION PLAN FOR NON-EMPLOYEE DIRECTORS
 
     General. On May 26, 1992, the Board of Directors adopted the 1992 Stock
Option Plan for Non-Employee Directors (the "Director Plan"), which was approved
at the 1993 Annual Meeting of Shareholders, for the purposes of attracting and
retaining the services of experienced and knowledgeable non-employee directors
and to increase their proprietary interest in the Company's long-term success
and progress.
 
     Proposed Amendment. As of February 28, 1998, the Board of Directors
adopted, subject to shareholder approval, an amendment to the Director Plan to
increase the number of shares authorized for issuance under the Director Plan
from 125,000 to 225,000 shares. As of February 28, 1998, 46,000 shares remain
available for the grant of new awards under the Director Plan.
 
     The Director Plan, as amended subject to shareholder approval, is attached
hereto as Exhibit C and is incorporated herein by reference. Set forth below is
a description of the Director Plan, as amended, which description is qualified
in its entirety by reference to the full text of the Director Plan.
 
    THE BOARD OF DIRECTORS RECOMMENDS A VOTE FOR APPROVAL OF THIS PROPOSAL.
 
     Description of the Director Plan. The Director Plan, as amended, allows the
Board of Directors to determine in its discretion the timing, amount, terms and
conditions of all options granted subsequent to the 1998 Annual Meeting. The
Board has determined that beginning after the 1998 Annual Meeting and continuing
until further action by the Board, each non-employee director will automatically
receive an initial grant (an "Initial Grant") of nonqualified stock options to
purchase 15,000 shares of Common Stock upon the earlier of the director's
initial election or appointment as a director of the Company. Eligible Directors
in office immediately after the 1998 Annual Meeting will similarly receive a
one-time option grant to purchase 15,000 shares of Common Stock on that date.
Each Eligible Director will automatically receive an additional grant (an
"Additional Grant") of nonqualified stock options to purchase 2,000 shares of
Common Stock immediately following each annual meeting through the 1998 Annual
Meeting, except that a director who has
 
                                       21
<PAGE>   25
 
received an Initial Grant within six months prior to an annual meeting will not
receive an Additional Grant until the next year's annual meeting.
 
     Administration. The administrator of the Director Plan (the "Plan
Administrator") is the Board of Directors. The Plan Administrator has the power
to construe the provisions of the Director Plan, to determine all questions
arising thereunder and to adopt and amend such rules and regulations for the
administration of the Director Plan as it may deem desirable.
 
     Term and Maturity. Commencing with the 1998 Annual Meeting, Initial Grants
will vest annually over a three-year period (as opposed to five years, for
Initial Grants prior to the 1998 Annual Meeting), on the date of each subsequent
annual meeting following the date of the Initial Grant. Options generally expire
ten years from the date of grant or, under certain circumstances, five years
after a director's termination of service as a director.
 
     Exercise of Options. The exercise price for an option is equal to the fair
market value of the Common Stock on the date of grant.
 
     Termination and Amendment of the Director Plan. The Board of Directors may
amend, terminate or suspend the Director Plan at any time, in its sole
discretion, except that the Board may not increase the number of shares
available for issuance under the Director Plan or change the class of
individuals eligible to participate in the Director Plan without shareholder
approval.
 
     Federal Income Tax Consequences. The federal income tax consequences to the
Company and the non-employee directors of the grant and exercise of options
granted under the Director Plan under the existing applicable provisions of the
Code are substantially as follows. An optionee will not be deemed to receive any
income at the time an option is granted nor will the Company be entitled to a
deduction at that time. When any part of the option is exercised, the optionee
will be deemed to have received ordinary income in an amount equal to the
difference between the option price and the fair market value at the time of
exercise of the shares acquired by reason of such exercise. The Company will be
entitled to a tax deduction in the year of exercise in an amount equal to the
amount of ordinary income realized by the optionee.
 
              PROPOSAL FOR RATIFICATION OF APPOINTMENT OF AUDITORS
 
                                  (PROPOSAL 5)
 
     Unless instructed to the contrary, shares represented by a duly executed
proxy in the form accompanying this Proxy Statement will be voted for the
ratification of the appointment of KPMG Peat Marwick LLP ("KPMG") as auditors of
the Company for 1998. KPMG has audited the accounts of the Company and its
subsidiaries since 1987. Representatives of KPMG are expected to attend the
Annual Meeting and will have the opportunity to make a statement and to respond
to appropriate questions from shareholders. In the event this ratification of
the appointment of KPMG is not approved by a majority of the votes cast, the
selection of other auditors will be considered and determined by the Board of
Directors. The Board of Directors has unanimously approved the appointment of
KPMG as auditors for the Company and its subsidiaries.
 
    THE BOARD OF DIRECTORS RECOMMENDS A VOTE FOR APPROVAL OF THIS PROPOSAL.
 
                           PROPOSALS OF SHAREHOLDERS
 
     The Company's next annual meeting of shareholders is currently scheduled
for April 27, 1999. An eligible shareholder who desires to have a qualified
proposal considered for presentation at that annual meeting of shareholders and
for inclusion in the Company's Proxy Statement for that annual meeting must
submit the proposal in writing to the Company at its principal executive offices
no later than November 30, 1998.
 
                                       22
<PAGE>   26
 
                            SOLICITATION OF PROXIES
 
     The proxy accompanying this Proxy Statement is solicited by the Board of
Directors. Proxies may be solicited by directors, executive officers and regular
supervisory and executive employees of the Company, none of whom will receive
any additional compensation for their services. Such solicitations may be made
personally or by mail, telephone, telegraph, facsimile transmission or
messenger. The Company will reimburse persons holding shares of Common Stock in
their names or in the names of nominees, but not owning such shares
beneficially, such as brokerage houses, banks and other fiduciaries, for their
reasonable expenses in forwarding soliciting materials to their principals. All
costs of solicitation of proxies will be paid by the Company.
 
                                 OTHER MATTERS
 
     As of the date of this Proxy Statement, the Board of Directors does not
intend to present, and has not been informed that any other person intends to
present, any matters for action at the Annual Meeting other than those
specifically referred to in this Proxy Statement. If other matters properly come
before the Annual Meeting, the holders of the proxies will act in respect
thereto in accordance with their best judgment.
 
     Copies of the Company's Annual Report to Shareholders for the fiscal year
ended December 31, 1997 are being mailed to shareholders, together with this
Proxy Statement, the Proxy and the Notice of Annual Meeting of Shareholders.
Additional copies may be obtained from the Secretary of the Company,
6464 185th Avenue NE, Redmond, Washington 98052.
 
                                          BY ORDER OF THE BOARD OF DIRECTORS
 

                                          /s/ JOHN J. FLAVIO
                                          John J. Flavio
                                          Secretary
 
Redmond, Washington
March 23, 1998
 
                                       23
<PAGE>   27
 
                                                                       EXHIBIT A
 
                                  MOSAIX, INC.
 
                       1991 EMPLOYEE STOCK PURCHASE PLAN
 
SECTION 1. PURPOSE
 
     The purpose of this Mosaix, Inc.1991 Employee Stock Purchase Plan (the
"Plan") is to provide a means whereby certain employees of Mosaix, Inc. (the
"Company"), or of any Related Corporation designated by the Company, may be
granted stock options to purchase the common stock of the Company, in order to
attract and retain the services or advice of such employees and to provide added
incentive to them by encouraging stock ownership in the Company. It is the
intention of the Company to have the Plan qualify as an "employee stock purchase
plan" under Section 423 of the Internal Revenue Code of 1986, as amended. The
provisions of the Plan shall, accordingly, be construed in a manner consistent
with the requirements of that Section of the Code.
 
SECTION 2. DEFINITIONS
 
2.1 ACCOUNT
 
     "Account" shall mean the funds accumulated with respect to a Participant as
a result of deductions from his or her paycheck for the purpose of purchasing
stock under this Plan. The funds allocated to a Participant's Account shall
remain the property of the respective Participant at all times but may be
commingled with the general funds of the Company.
 
2.2 BASE PAY
 
     "Base Pay" means the total cash compensation (including bonuses, overtime,
and commissions) as reflected on a Participant's W-2 income tax statement
(excluding moving expenses, reimbursed employee business expenses, and taxable
fringe benefits), except that a Participant may elect on the Participation
Agreement to exclude all bonuses from Base Pay.
 
2.3 CODE
 
     "Code" shall mean the Internal Revenue Code of 1986, as it may be amended
from time to time.
 
2.4 ELIGIBLE EMPLOYEE
 
     "Eligible Employee" shall mean any employee who is eligible to participate
in the Plan pursuant to the provisions of Section 5.
 
2.5 OFFERING DATE
 
     "Offering Date" shall mean the commencement date of an offering, if such
date is a regular business day; otherwise, it shall mean the first regular
business day following such commencement date. A different date may be set by
resolution of the Board.
 
2.6 PARTICIPANT
 
     "Participant" shall mean an Eligible Employee who has completed and filed a
Participation Agreement pursuant to Section 7.1.
 
2.7 RELATED CORPORATION
 
     "Related Corporation," when referring to a subsidiary corporation, shall
mean any corporation (other than the Company) in an unbroken chain of
corporations beginning with the Company, if stock possessing
 
                                       A-1
<PAGE>   28
 
fifty percent (50%) or more of the total combined voting power of all classes of
stock of each of the corporations other than the Company is owned by one of the
other corporations in such chain. When referring to a parent corporation, the
term "Related Corporation" shall mean any corporation in an unbroken chain of
corporations ending with the Company if, at the time of the granting of the
option, each of the corporations other than the Company owns stock possessing
fifty percent (50%) or more of the total combined voting power of all classes of
stock in one of the other corporations in such chain.
 
SECTION 3. ADMINISTRATION
 
     This Plan shall be administered by the Compensation Committee of the Board
of Directors (the "Board"). The Compensation Committee shall hereinafter be
referred to as the Plan Administrator. The Plan Administrator shall be vested
with full authority to make, administer, and interpret such rules and
regulations as it deems necessary to administer the Plan, and any determination,
decision, or action of the Plan Administrator in connection with the
construction, interpretation, administration, or application of the Plan shall
be final, conclusive, and binding upon all Participants and any and all persons
claiming under or through any Participant, so long as such construction,
interpretation, administration, or application with respect to the stock options
correspond to the requirements of Section 423 of the Code, the regulations and
rulings thereunder, and any amendments thereto.
 
SECTION 4. STOCK SUBJECT TO THIS PLAN
 
4.1 TYPE AND NUMBER OF SHARES
 
     The stock subject to this Plan shall be the Company's Common Stock (the
"Common Stock"), presently authorized but unissued or subsequently acquired by
the Company. Subject to adjustment as provided in Section 22, the aggregate
amount of Common Stock to be delivered upon the exercise of all options granted
under this Plan shall not exceed four hundred thousand (400,000) shares as such
Common Stock was constituted on the effective date of this Plan. If any option
granted under this Plan shall expire or terminate for any reason without having
been exercised in full, the unpurchased shares subject thereto shall thereupon
again be available for delivery under this Plan.
 
4.2 LIMITATION ON EXERCISE
 
     If the total number of shares for which options are to be exercised on any
date in accordance with Section 10 exceeds the number of shares then available
under the Plan (after deduction of all shares for which options have been
exercised or are then outstanding), the Plan Administrator shall make a pro rata
allocation of the shares remaining available in as nearly a uniform manner as
shall be practicable and as it shall determine to be equitable. The Company
shall give written notice of such reduction to each Participant affected thereby
and shall return any unused portion of each Participant's Account to such
Participant.
 
SECTION 5. ELIGIBILITY
 
     Any regular employee of the Company (or any Related Corporation designated
by the Company) who is in the employ of the Company (or any such designated
Related Corporation) on one or more Offering Dates is eligible to participate in
the Plan, except for (i) employees who have been employed less than three
months, (ii) employees whose customary employment is less than twenty (20) hours
per week, and (iii) employees whose customary employment is for not more than
five (5) months in any calendar year. If the Company permits any employees of a
Related Corporation to participate in this Plan, then all employees of that
Related Corporation who meet the requirements of this Section 5 shall also be
considered Eligible Employees.
 
SECTION 6. OFFERINGS
 
     There will be consecutive six-month offerings pursuant to the Plan, until
the earlier of the termination of the Plan or the date when all (except de
minimis amounts) the shares of Common Stock authorized under Section 4.1 to be
delivered upon exercise of options granted under the Plan have been so
delivered. The first
 
                                       A-2
<PAGE>   29
 
offering shall commence on July 1, 1991 (or a later date designated by the
Board) and terminate on December 31, 1991. Thereafter, offerings shall commence
on each subsequent January 1 and July 1.
 
SECTION 7. PARTICIPATION BY PAYROLL DEDUCTION
 
     7.1 An Eligible Employee may participate by completing a Participation
Agreement provided by the Company authorizing payroll deductions, and completing
any other papers deemed necessary by the Company or Plan Administrator and
filing the Agreement and any other such papers with the Company no later than
ten (10) business days prior to the commencement date (January 1 or July 1) of
the offering in which the Eligible Employee wishes to participate.
Participation, in one offering under the Plan shall neither limit, nor require,
participation in any other offering.
 
     7.2 Payroll deductions for a Participant shall commence on the Offering
Date, and shall end on the termination date of such offering unless earlier
terminated by the Participant as provided in Section 13.
 
     7.3 At the time a Participant files his Participation Agreement, the
Participant shall elect to have payroll deductions made from the Participant's
Base Pay, measured by whole number percentages from two (2) up to a maximum of
ten percent (10%) of Base Pay, on each pay day during the time he or she is a
Participant in an offering.
 
     7.4 All payroll deductions made for a Participant shall be credited to the
Participant's Account under the Plan. A Participant may not make any separate
cash payment into such Account, nor may the Participant make payment for shares
other than by payroll deduction.
 
     7.5 A Participant may discontinue his or her participation in the Plan as
provided in Section 13, but no other change can be made during an offering.
 
SECTION 8. OPTION PRICE
 
     The purchase price per share of Common Stock during any offering shall be
the lesser of (1) 85% of the fair market value of the Common Stock on the
Offering Date or (2) 85% of the fair market value of the stock on the last
business day of the offering. Fair market value shall mean the closing price as
reported on the National Association of Securities Dealers Automated Quotation
System, or if the stock is traded on a stock exchange the closing price for the
stock on the principal such exchange. Notwithstanding the foregoing, for the
offering that begins on January 1, 1998 and ends on June 30, 1998, the purchase
price per share shall be the lesser of (1) 85% of the fair market value of the
Common Stock on the date the Company's shareholders approve an amendment to the
Plan to increase the shares authorized to be delivered under the Plan from
200,000 to 400,000 or (2) 85% of the fair market value of the Common Stock on
the last business day of the offering; provided, however, that in no event shall
the purchase price per share be less than the lesser of 85% of the fair market
value of the Common Stock on the first or last business days of the offering.
 
SECTION 9. GRANTING OF OPTION
 
     On each Offering Date, this Plan shall be deemed to have granted to the
Participant an option for as many full shares as he or she will be able to
purchase with the payroll deductions credited to his or her Account during
participation in that offering. Notwithstanding the foregoing, commencing as of
January 1, 1995, no Participant may purchase more than 1,000 shares of Common
Stock during any single offering.
 
SECTION 10. EXERCISE OF OPTION
 
     Each Eligible Employee who continues to be a Participant in an offering on
the last business day of that offering shall be deemed to have exercised his or
her option on such date and shall be deemed to have purchased from the Company
such number of full shares of Common Stock reserved for the purpose of the Plan
as the accumulated payroll deductions on such date will pay for at the option
price, subject to the limitations of Section 4.2.
 
                                       A-3
<PAGE>   30
 
SECTION 11. PARTICIPANT'S RIGHTS AS A SHAREHOLDER
 
     11.1 No Participant shall have any right as a shareholder with respect to
any shares of Common Stock until the shares have been purchased in accordance
with Section 10 above.
 
     11.2 Shares to be delivered to a Participant under the Plan will be
registered in the name of the Participant, or, if the Participant so directs, by
written notice to the Company prior to the termination date of the pertinent
offering, in the names of the Participant and one such other person as may be
designated by the Participant, as joint tenants with right of survivorship,
tenants in common or as community property, to the extent and in the manner
permitted by applicable law.
 
SECTION 12. DELIVERY OF STOCK CERTIFICATES
 
     Certificates for stock issued to Participants will be delivered as soon as
practicable after the end of each offering.
 
SECTION 13. WITHDRAWAL AND SUSPENSION
 
     13.1 A Participant may withdraw from the Plan at any time prior to the last
business day of each offering by delivering a Withdrawal Notice to the Company,
in which event the Company will refund the entire balance of his or her Account
as soon as practicable thereafter.
 
     13.2 To re-enter the Plan, an Eligible Employee who has previously
withdrawn must file a new Participation Agreement in accordance with Section
7.1. Re-entry into the Plan cannot, however, become effective before the
beginning of the next offering following withdrawal.
 
     13.3 The Plan Administrator, in its sole discretion, may authorize and
permit a Participant to suspend his or her payroll deductions at any time prior
to the last business day of each offering by delivering a Suspension Notice to
the Company; provided, however, that such a suspension shall not be allowable
for those persons who are subject to Section 16 of the Securities and Exchange
Act of 1934, as amended. In the event of such a suspension, the balance of the
Participant's Account will be used at the termination of the offering to
purchase shares of Common Stock in accordance with Section 10.
 
     13.4 A Participant's payroll deductions will automatically be suspended
when the "maximum permissible amount" has been deducted from his or her payroll
check. "Maximum permissible amount," for this purpose, means the lesser of (i)
1,000 (after January 1, 1995, the maximum number of shares purchasable during an
offering) multiplied by 85% of the fair market value of a share of Common Stock
on the Offering Date (the maximum purchase price), and (ii) the amount necessary
to purchase, at a price equal to 85% of the fair market value of a share of
Common Stock on the Offering Date, the greatest full number of shares of Common
Stock that does not exceed the limitation imposed under Section 18.1.
 
     13.5 To resume payroll deductions, an Eligible Employee who has previously
had his or her payroll deductions suspended under either Section 13.3 or 13.4
must file a new Participation Agreement in accordance with Section 7.1.
Resumption of payroll deductions cannot, however, become effective before the
beginning of the next offering following suspension of such deductions.
 
SECTION 14. CARRYOVER OF ACCOUNT
 
     At the termination of each offering, the Company shall automatically
re-enroll each Participant in the next offering. Upon re-enrollment, the
balance, if any, in the Participant's Account shall be used for option exercises
in the new offering. The Participant may elect not to re-enroll in the Plan by
filing notice of such election with the Company no later than ten (10) business
days prior to the commencement date (January 1 or July 1) of the next offering.
If the Participant does not re-enroll in the Plan or the Plan terminates, the
balance, if any, of each Participant's Account shall be refunded to him or her.
 
SECTION 15. INTEREST
 
     No interest will be paid or allowed on any money in the Accounts of
Participants.
                                       A-4
<PAGE>   31
 
SECTION 16. RIGHTS NOT TRANSFERABLE
 
     No Participant shall be permitted to sell, assign, transfer, pledge, or
otherwise dispose of or encumber either the payroll deductions credited to his
or her Account or any rights with regard to the exercise of an option or to
receive shares under the Plan other than by will or the laws of descent and
distribution, and such right and interest shall not be liable for, or subject
to, the debts, contracts, or liabilities of the Participant. If any such action
is taken by the Participant, or any claim is asserted by any other party in
respect of such right and interest whether by garnishment, levy, attachment or
otherwise, such action or claim will be treated as an election by the
Participant to withdraw funds in accordance with Section 13.1.
 
SECTION 17. TERMINATION OF EMPLOYMENT
 
     Upon termination of employment for any reason, on or prior to the last
business day of the offering, the balance in the Account of a Participant shall
be paid to the Participant or his or her estate.
 
SECTION 18. DOLLAR AMOUNT LIMITATION
 
     18.1 No Eligible Employee may be granted an option under this Plan which
would permit the Eligible Employee's rights to purchase Common Stock under all
"employee stock purchase plans" of the Company, including any parent corporation
or subsidiary corporation (as the terms "parent corporation" and "subsidiary
corporation" are defined in Sections 425(e) and (f) of the Code), to accrue at a
rate which exceeds Twenty-Five Thousand Dollars ($25,000) of fair market value
of such Common Stock (determined at the Offering Date) for each calendar year in
which such option is outstanding at any time.
 
     18.2 For purposes of this Section 18.1, (i) the right to purchase stock
under an option accrues when the option (or any portion thereof) first becomes
exercisable during the calendar year, and (ii) a right to purchase stock which
has accrued under one option granted pursuant to this Plan may not be carried
over to any other option.
 
SECTION 19. CONTINUATION OF EMPLOYMENT
 
     Nothing in this Plan or in any option granted pursuant to this Plan shall
confer upon any Participant any right to continue in the employ of the Company
or of a Related Corporation, or to interfere in any way with the right of the
Company or of any Related Corporation to terminate his or her employment or
other relationship with the Company or Related Corporation at any time.
 
SECTION 20. WITHHOLDING TAXES
 
     Each Participant will agree by entering the Plan, promptly to give the
Company notice of any such stock disposed of within two years after the date of
grant of the applicable option, showing the number of such shares disposed of.
As a condition to the exercise of a stock option, the Participant shall make
such arrangements as the Plan Administrator may require for the satisfaction of
any federal, state or local withholding tax obligations that may arise in
connection with the exercise of the stock option and the subsequent sale of the
stock acquired upon the exercise of the option within two years after the date
of grant of the option.
 
SECTION 21. GREATER THAN FIVE PERCENT SHAREHOLDERS
 
     No Eligible Employee may be granted an option under this Plan if such
employee, immediately after the option is granted, owns stock of the Company
possessing five percent (5%) or more of the total combined voting power of all
classes of stock of the Company or of any Related Corporations. For purposes of
this Section 21, the rules of Section 425(d) of the Code shall apply in
determining the stock ownership of an employee, and stock which an employee may
purchase under corresponding options (under this Plan or any other plan or
contract) shall be treated as stock owned by such employee.
 
                                       A-5
<PAGE>   32
 
SECTION 22. ADJUSTMENTS UPON CHANGES IN CAPITALIZATION
 
     22.1 The aggregate number and class of shares for which options may be
granted under this Plan, the number and class of shares covered by each
outstanding option and the exercise price per share thereof (but not the total
price), and each such option, may all be proportionately adjusted by the Plan
Administrator as it deems appropriate, for any change in the structure of the
Common Stock of the Company resulting from a reorganization, recapitalization,
stock split, stock dividend, combination of shares, merger, consolidation, or
any other capital adjustment.
 
     22.2 All adjustments under this Section 22 shall be made by the Plan
Administrator, and its determination as to what adjustments shall be made, and
the extent thereof, shall be final, binding and conclusive. Unless a Participant
agrees otherwise, any change or adjustment to an option shall be made in such a
manner so as not to constitute a "modification," as defined in Section 425(h) of
the Code, and so as not to cause the Participant's stock option issued hereunder
to fail to continue to qualify as a stock option granted pursuant to an employee
stock purchase plan, as defined in Section 423(b) of the Code.
 
SECTION 23. SECURITIES REGULATION
 
     23.1 Shares shall not be issued with respect to an option granted under
this Plan unless the exercise of such option and the issuance and delivery of
such shares pursuant thereto shall comply with all relevant provisions of law,
including, without limitation, any applicable state securities laws, the
Securities Act of 1933, as amended, the Securities Exchange Act of 1934, as
amended, the rules and regulations promulgated thereunder, the requirements of
any automated quotation system through which shares may then be traded, and the
requirements of any stock exchange upon which the shares may then be listed, and
shall be further subject to the approval of counsel for the Company with respect
to such compliance, including the availability of an exemption from registration
for the issuance and sale of any shares hereunder. Inability of the Company to
obtain, from any regulatory body having jurisdiction, the authority deemed by
the Company's counsel to be necessary for the lawful issuance and sale of any
shares hereunder or the unavailability of an exemption from registration for the
issuance and sale of any shares hereunder shall relieve the Company of any
liability in respect of the nonissuance or sale of such shares as to which such
requisite authority shall not have been obtained.
 
     23.2 As a condition to the exercise of an option, the Company may require
the Participant to represent and warrant at the time of any such exercise that
the shares are being purchased only for investment and without any present
intention to sell or distribute such shares if, in the opinion of counsel for
the Company, such a representation is required by any relevant provision of the
aforementioned laws. At the option of the Company, a stop-transfer order against
any shares of stock may be placed on the official stock books and records of the
Company, and a legend indicating that the stock may not be pledged, sold or
otherwise transferred unless an opinion of counsel is provided (concurred in by
counsel for the Company) stating that such transfer is not in violation of any
applicable law or regulation, may be stamped on stock certificates in order to
ensure exemption from registration. The Plan Administrator may also require such
other action or agreement by the Participants as may from time to time be
necessary to comply with the federal and state securities laws. THIS PROVISION
SHALL NOT OBLIGATE THE COMPANY TO UNDERTAKE REGISTRATION OF THE OPTIONS OR STOCK
HEREUNDER.
 
SECTION 24. AMENDMENT AND TERMINATION
 
     The Board may at any time suspend, amend or terminate this Plan; provided,
however, the Board may not amend this Plan without appropriate shareholder
approval if such approval is required by Section 423 of the Code or the
Securities and Exchange Commission Rule 16b-3 under the 1934 Act or any
successor rule or other regulatory requirement. The Plan Administrator may also
amend the Plan; provided, however, that the Plan Administrator may not amend the
Plan in any way which would require shareholder approval.
 
                                       A-6
<PAGE>   33
 
SECTION 25. INDEMNIFICATION OF BOARD AND PLAN ADMINISTRATOR
 
     In addition to all other rights of indemnification they may have as
Directors of the Company or as members of the body serving as the Plan
Administrator, members of the Board and Plan Administrator shall be indemnified
by the Company to the fullest extent provided by law for all reasonable expenses
and liabilities of any type and nature, including attorneys' fees, incurred in
connection with any action, suit or proceeding to which they or any of them are
a party by reason of, or in connection with, any stock option granted hereunder,
and against all amounts paid by them in settlement thereof (if such settlement
is approved by independent legal counsel selected by the Company).
 
SECTION 26. EFFECTIVENESS
 
     This Plan shall become effective upon adoption by the Board so long as it
receives any required approval by the holders of a majority of the Company's
outstanding shares of voting capital stock at any time within twelve (12) months
before or after the adoption of this Plan.
 
                                       A-7
<PAGE>   34
 
                                                                       EXHIBIT B
 
                                  MOSAIX, INC.
 
                     1996 STOCK INCENTIVE COMPENSATION PLAN
 
SECTION 1. PURPOSE
 
     The purpose of the Mosaix, Inc. 1996 Stock Incentive Compensation Plan (the
"Plan") is to enhance the long-term shareholder value of Mosaix, Inc., a
Washington corporation (the "Company"), by offering opportunities to employees,
directors, officers, consultants, agents, advisors and independent contractors
of the Company and its Subsidiaries (as defined in Section 2) to participate in
the Company's growth and success, and to encourage them to remain in the service
of the Company and its Subsidiaries and to acquire and maintain stock ownership
in the Company.
 
SECTION 2. DEFINITIONS
 
     For purposes of the Plan, the following terms shall be defined as set forth
below:
 
 2.1 AWARD
 
     "Award" means an award or grant made pursuant to the Plan, including,
without limitation, awards or grants of Options and Stock Awards, or any
combination of the foregoing.
 
 2.2 BOARD
 
     "Board" means the Board of Directors of the Company.
 
 2.3 CAUSE
 
     "Cause" means dishonesty, fraud, misconduct, unauthorized use or disclosure
of confidential information or trade secrets, or conviction or confession of a
crime punishable by law (except minor violations), in each case as determined by
the Plan Administrator, and its determination shall be conclusive and binding.
 
 2.4 CODE
 
     "Code" means the Internal Revenue Code of 1986, as amended from time to
time.
 
 2.5 COMMON STOCK
 
     "Common Stock" means the common stock, par value $.01 per share, of the
Company.
 
2.6 CORPORATE TRANSACTION
 
     "Corporate Transaction" means any of the following events:
 
          (a) Consummation of any merger or consolidation of the Company in
     which the Company is not the continuing or surviving corporation, or
     pursuant to which shares of the Common Stock are converted into cash,
     securities or other property, if following such merger or consolidation the
     holders of the Company's outstanding voting securities immediately prior to
     such merger or consolidation own less than 66 2/3% of the outstanding
     voting securities of the surviving corporation;
 
          (b) Consummation of any sale, lease, exchange or other transfer in one
     transaction or a series of related transactions of all or substantially all
     of the Company's assets other than a transfer of the Company's assets to a
     majority-owned subsidiary corporation (as the term "subsidiary corporation"
     is defined in Section 8.3) of the Company;
 
                                       B-1
<PAGE>   35
 
          (c) Approval by the holders of the Common Stock of any plan or
     proposal for the liquidation or dissolution of the Company; or
 
          (d) Acquisition by a person, within the meaning of Section 3(a)(9) or
     of Section 13(d)(3) (as in effect on the date of adoption of the Plan) of
     the Exchange Act of a majority or more of the Company's outstanding voting
     securities (whether directly or indirectly, beneficially or of record).
 
     Ownership of voting securities shall take into account and shall include
ownership as determined by applying Rule 13d-3(d)(1)(i) (as in effect on the
date of adoption of the Plan) pursuant to the Exchange Act.
 
 2.7 DISABILITY
 
     "Disability" means a mental or physical impairment of the Holder which is
expected to result in death or which has lasted or is expected to last for a
continuous period of 12 months or more and which causes the Holder to be unable,
in the opinion of the Company and two independent physicians, to perform his or
her duties for the Company and to be engaged in any substantial gainful
activity. Total disability shall be deemed to have occurred on the first day
after the Company and the two independent physicians have furnished their
opinion of total disability to the Plan Administrator.
 
 2.8 EARLY RETIREMENT
 
     "Early Retirement" means early retirement as that term is defined by the
Plan Administrator from time to time for purposes of the Plan.
 
 2.9 EXCHANGE ACT
 
     "Exchange Act" means the Securities Exchange Act of 1934, as amended.
 
 2.10 FAIR MARKET VALUE
 
     "Fair Market Value" shall be as established in good faith by the Plan
Administrator or (a) if the Common Stock is listed on the Nasdaq National
Market, the closing price for the Common Stock as reported by the Nasdaq
National Market for a single trading day or (b) if the Common Stock is listed on
the New York Stock Exchange or the American Stock Exchange, the closing price
for the Common Stock as such price is officially quoted in the composite tape of
transactions on such exchange for a single trading day. If there is no such
reported price for the Common Stock for the date in question, then such price on
the last preceding date for which such price exists shall be determinative of
Fair Market Value.
 
 2.11 GOOD REASON
 
     "Good Reason" means the occurrence of any of the following events or
conditions and the failure of the Successor Corporation to cure such event or
condition within 30 days after receipt of written notice by the Holder:
 
          (a) a change in the Holder's status, title, position or
     responsibilities (including reporting responsibilities) that, in the
     Holder's reasonable judgment, represents a substantial reduction in the
     status, title, position or responsibilities as in effect immediately prior
     thereto; the assignment to the Holder of any duties or responsibilities
     that, in the Holder's reasonable judgment, are materially inconsistent with
     such status, title, position or responsibilities; or any removal of the
     Holder from or failure to reappoint or reelect the Holder to any of such
     positions, except in connection with the termination of the Holder's
     employment for Cause, for Disability or as a result of his or her death, or
     by the Holder other than for Good Reason;
 
          (b) a reduction in the Holder's annual base salary;
 
          (c) the Successor Corporation's requiring the Holder (without the
     Holder's consent) to be based at any place outside a 35-mile radius of his
     or her place of employment prior to a Corporate Transaction,
                                       B-2
<PAGE>   36
 
     except for reasonably required travel on the Successor Corporation's
     business that is not materially greater than such travel requirements prior
     to the Corporate Transaction;
 
          (d) the Successor Corporation's failure to (i) continue in effect any
     material compensation or benefit plan (or the substantial equivalent
     thereof) in which the Holder was participating at the time of a Corporate
     Transaction, including, but not limited to, the Plan, or (ii) provide the
     Holder with compensation and benefits substantially equivalent (in terms of
     benefit levels and/or reward opportunities) to those provided for under
     each material employee benefit plan, program and practice as in effect
     immediately prior to the Corporate Transaction;
 
          (e) any material breach by the Successor Corporation of its
     obligations to the Holder under the Plan or any substantially equivalent
     plan of the Successor Corporation; or
 
          (f) any purported termination of the Holder's employment or service
     for Cause by the Successor Corporation that does not comply with the terms
     of the Plan or any substantially equivalent plan of the Successor
     Corporation.
 
 2.12 GRANT DATE
 
     "Grant Date" means the date the Plan Administrator adopted the granting
resolution or a later date designated in a resolution of the Plan Administrator
as the date an Award is to be granted.
 
 2.13 HOLDER
 
     "Holder" means the person to whom an Award is granted, a permitted assignee
or transferee or, for a Holder who has died, the personal representative of the
Holder's estate, the person(s) to whom the Holder's rights under the Award have
passed by will or the applicable laws of descent and distribution or the
beneficiary designated pursuant to Section 11.
 
 2.14 INCENTIVE STOCK OPTION
 
     "Incentive Stock Option" means an Option to purchase Common Stock granted
under Section 7 with the intention that it qualify as an "incentive stock
option" as that term is defined in Section 422 of the Code.
 
 2.15 NONQUALIFIED STOCK OPTION
 
     "Nonqualified Stock Option" means an Option to purchase Common Stock
granted under Section 7 other than an Incentive Stock Option.
 
 2.16 OPTION
 
     "Option" means the right to purchase Common Stock granted under Section 7.
 
 2.17 PLAN ADMINISTRATOR
 
     "Plan Administrator" means the Board or any committee of the Board
designated to administer the Plan under Section 3.1.
 
 2.18 RESTRICTED STOCK
 
     "Restricted Stock" means shares of Common Stock granted under Section 9,
the rights of ownership of which are subject to restrictions prescribed by the
Plan Administrator.
 
 2.19 RETIREMENT
 
     "Retirement" means retirement as of the individual's normal retirement date
under the Company's 401(k) Plan or other similar successor plan applicable to
salaried employees or, if no such plan exists, as that term is defined by the
Plan Administrator from time to time for purposes of the Plan.
 
                                       B-3
<PAGE>   37
 
 2.20 SECURITIES ACT
 
     "Securities Act" means the Securities Act of 1933, as amended.
 
 2.21 STOCK AWARD
 
     "Stock Award" means an Award granted under Section 9.
 
 2.22 SUBSIDIARY
 
     "Subsidiary," except as provided in Section 8.3 in connection with
Incentive Stock Options, means any entity that is directly or indirectly
controlled by the Company or in which the Company has a significant ownership
interest, as determined by the Plan Administrator, and any entity that may
become a direct or indirect parent of the Company.
 
 2.23 SUCCESSOR CORPORATION
 
     "Successor Corporation" has the meaning set forth under Section 12.2.
 
SECTION 3. ADMINISTRATION
 
 3.1 PLAN ADMINISTRATOR
 
     The Plan shall be administered by the Board or a committee or committees
(which term includes subcommittees) appointed by, and consisting of two or more
members of, the Board. If and so long as the Common Stock is registered under
Section 12(b) or 12(g) of the Exchange Act, the Board shall consider in
selecting the Plan Administrator and the membership of any committee acting as
Plan Administrator of the Plan with respect to any persons subject or likely to
become subject to Section 16 under the Exchange Act the provisions regarding (a)
"outside directors," as contemplated by Section 162(m) of the Code, and (b)
"non-employee directors," as contemplated by Rule 16b-3 under the Exchange Act.
The Board may delegate the responsibility for administering the Plan with
respect to designated classes of eligible persons to different committees,
subject to such limitations as the Board deems appropriate. Committee members
shall serve for such term as the Board may determine, subject to removal by the
Board at any time.
 
 3.2 ADMINISTRATION AND INTERPRETATION BY THE PLAN ADMINISTRATOR
 
     Except for the terms and conditions explicitly set forth in the Plan, the
Plan Administrator shall have exclusive authority, in its discretion, to
determine all matters relating to Awards under the Plan, including the selection
of individuals to be granted Awards, the type of Awards, the number of shares of
Common Stock subject to an Award, all terms, conditions, restrictions and
limitations, if any, of an Award and the terms of any instrument that evidences
the Award. The Plan Administrator shall also have exclusive authority to
interpret the Plan and may from time to time adopt, and change, rules and
regulations of general application for the Plan's administration. The Plan
Administrator's interpretation of the Plan and its rules and regulations, and
all actions taken and determinations made by the Plan Administrator pursuant to
the Plan, shall be conclusive and binding on all parties involved or affected.
The Plan Administrator may delegate administrative duties to such of the
Company's officers as it so determines.
 
SECTION 4. STOCK SUBJECT TO THE PLAN
 
 4.1 AUTHORIZED NUMBER OF SHARES
 
     Subject to adjustment from time to time as provided in Section 12.1, a
maximum of 1,800,000 shares of Common Stock shall be available for issuance
under the Plan. Shares issued under the Plan shall be drawn from authorized and
unissued shares.
 
                                       B-4
<PAGE>   38
 
 4.2 LIMITATIONS
 
     (a) Subject to adjustment from time to time as provided in Section 12.1,
not more than an aggregate of 300,000 shares shall be available for issuance
pursuant to grants of Stock Awards under the Plan.
 
     (b) Subject to adjustment from time to time as provided in Section 12.1,
not more than 100,000 shares of Common Stock may be made subject to Awards under
the Plan to any individual in the aggregate in any one fiscal year of the
Company except that the Company may make additional one-time grants of up to
300,000 shares to newly hired individual, such limitation to be applied in a
manner consistent with the requirements of, and only to the extent required for
compliance with, the exclusion from the limitation on deductibility of
compensation under Section 162(m) of the Code.
 
 4.3 REUSE OF SHARES
 
     Any shares of Common Stock that have been made subject to an Award that
cease to be subject to the Award (other than by reason of exercise or payment of
the Award to the extent it is exercised for or settled in shares) shall again be
available for issuance in connection with future grants of Awards under the
Plan; provided, however, that for purposes of Section 4.2, any such shares shall
be counted in accordance with the requirements of Section 162(m) of the Code.
 
SECTION 5. ELIGIBILITY
 
     Awards may be granted under the Plan to those officers, directors and key
employees of the Company and its Subsidiaries as the Plan Administrator from
time to time selects. Awards may also be made to consultants, agents, advisors
and independent contractors who provide services to the Company and its
Subsidiaries.
 
SECTION 6. AWARDS
 
 6.1 FORM AND GRANT OF AWARDS
 
     The Plan Administrator shall have the authority, in its sole discretion, to
determine the type or types of Awards to be made under the Plan. Such Awards may
include, but are not limited to, Incentive Stock Options, Nonqualified Stock
Options and Stock Awards. Awards may be granted singly or in combination.
 
 6.2 ACQUIRED COMPANY AWARDS
 
     Notwithstanding anything in the Plan to the contrary, the Plan
Administrator may grant Awards under the Plan in substitution for awards issued
under other plans, or assume under the Plan awards issued under other plans, if
the other plans are or were plans of other acquired entities ("Acquired
Entities") (or the parent of the Acquired Entity) and the new Award is
substituted, or the old award is assumed, by reason of a merger, consolidation,
acquisition of property or of stock, reorganization or liquidation (the
"Acquisition Transaction"). In the event that a written agreement pursuant to
which the Acquisition Transaction is completed is approved by the Board and said
agreement sets forth the terms and conditions of the substitution for or
assumption of outstanding awards of the Acquired Entity, said terms and
conditions shall be deemed to be the action of the Plan Administrator without
any further action by the Plan Administrator, and the persons holding such
Awards shall be deemed to be Holders.
 
SECTION 7. AWARDS OF OPTIONS
 
 7.1 GRANT OF OPTIONS
 
     The Plan Administrator is authorized under the Plan, in its sole
discretion, to issue Options as Incentive Stock Options or as Nonqualified Stock
Options, which shall be appropriately designated.
 
                                       B-5
<PAGE>   39
 
 7.2 OPTION EXERCISE PRICE
 
     Subject to Section 6.2, the exercise price for shares purchased under an
Option shall be as determined by the Plan Administrator, but shall not be less
than 100% of the Fair Market Value of the Common Stock on the Grant Date.
 
 7.3 TERM OF OPTIONS
 
     The term of each Option shall be as established by the Plan Administrator
or, if not so established, shall be 10 years from the Grant Date.
 
 7.4 EXERCISE OF OPTIONS
 
     The Plan Administrator shall establish and set forth in each instrument
that evidences an Option the time at which or the installments in which the
Option shall become exercisable, which provisions may be waived or modified by
the Plan Administrator at any time. If not so established in the instrument
evidencing the Option, the Option will become exercisable according to the
following schedule, which may be waived or modified by the Plan Administrator at
any time:
 
<TABLE>
<CAPTION>
      PERIOD OF HOLDER'S CONTINUOUS
     EMPLOYMENT OR SERVICE WITH THE
    COMPANY OR ITS SUBSIDIARIES FROM       PERCENT OF TOTAL OPTION
          THE OPTION GRANT DATE              THAT IS EXERCISABLE
    --------------------------------       -----------------------
<S>                                        <C>
              After 1 year                            25%
              After 2 years                           50%
              After 3 years                           75%
              After 4 years                          100%
</TABLE>
 
     Unless the Plan Administrator determines otherwise, the vesting schedule of
an Option shall be adjusted proportionately to the extent a Holder's hours of
employment or service are reduced after the date of grant.
 
     To the extent that the right to purchase shares has accrued thereunder, an
Option may be exercised from time to time by written notice to the Company, in
accordance with procedures established by the Plan Administrator, setting forth
the number of shares with respect to which the Option is being exercised and
accompanied by payment in full as described in Section 7.5. The Plan
Administrator may determine at any time that an Option may not be exercised as
to less than ten shares at any one time (or the lesser number of remaining
shares covered by the Option).
 
 7.5 PAYMENT OF EXERCISE PRICE
 
     The exercise price for shares purchased under an Option shall be paid in
full to the Company by delivery of consideration equal to the product of the
Option exercise price and the number of shares purchased. Such consideration
must be paid in cash or by check, or, unless the Plan Administrator at any time
determines otherwise, a combination of cash and/or check and one or both of the
following alternative forms: (a) tendering (either actually or, if and so long
as the Common Stock is registered under Section 12(b) or 12(g) of the Exchange
Act, by attestation) Common Stock already owned by the Holder for at least six
months (or any shorter period necessary to avoid a charge to the Company's
earnings for financial reporting purposes) having a Fair Market Value on the day
prior to the exercise date equal to the aggregate Option exercise price or (b)
if and so long as the Common Stock is registered under Section 12(b) or 12(g) of
the Exchange Act, delivery of a properly executed exercise notice, together with
irrevocable instructions, to (i) a brokerage firm designated by the Company to
deliver promptly to the Company the aggregate amount of sale or loan proceeds to
pay the Option exercise price and any withholding tax obligations that may arise
in connection with the exercise and (ii) the Company to deliver the certificates
for such purchased shares directly to such brokerage firm, all in accordance
with the regulations of the Federal Reserve Board. In addition, the exercise
price for shares purchased under an Option may be paid, either singly or in
combination with one or more of the alternative forms of payment authorized by
this Section 7.5, by (y) a promissory note delivered pursuant to Section 10; or
(z) such other consideration as the Plan Administrator may permit.
 
                                       B-6
<PAGE>   40
 
 7.6 POST-TERMINATION EXERCISES
 
     The Plan Administrator shall establish and set forth in each instrument
that evidences an Option whether the Option will continue to be exercisable, and
the terms and conditions of such exercise, if a Holder ceases to be employed by,
or to provide services to, the Company or its Subsidiaries, which provisions may
be waived or modified by the Plan Administrator at any time. If not so
established in the instrument evidencing the Option, the Option will be
exercisable according to the following terms and conditions, which may be waived
or modified by the Plan Administrator at any time.
 
     In case of termination of the Holder's employment or services other than by
reason of death or Cause, the Option shall be exercisable, to the extent of the
number of shares purchasable by the Holder at the date of such termination, only
(a) within one year if the termination of the Holder's employment or services is
coincident with Retirement, Early Retirement at the Company's request or
Disability or (b) within three months after the date the Holder ceases to be an
employee, director, officer, consultant, agent, advisor or independent
contractor of the Company or a Subsidiary if termination of the Holder's
employment or services is for any reason other than Retirement, Early Retirement
at the Company's request or Disability, but in no event later than the remaining
term of the Option. Any Option exercisable at the time of the Holder's death may
be exercised, to the extent of the number of shares purchasable by the Holder at
the date of the Holder's death, by the personal representative of the Holder's
estate, the person(s) to whom the Holder's rights under the Award have passed by
will or the applicable laws of descent and distribution or the beneficiary
designated pursuant to Section 11 at any time or from time to time within one
year after the date of death, but in no event later than the remaining term of
the Option. Any portion of an Option that is not exercisable on the date of
termination of the Holder's employment or services shall terminate on such date,
unless the Plan Administrator determines otherwise. In case of termination of
the Holder's employment or services for Cause, the Option shall automatically
terminate upon first notification to the Holder of such termination, unless the
Plan Administrator determines otherwise. If a Holder's employment or services
with the Company are suspended pending an investigation of whether the Holder
shall be terminated for Cause, all the Holder's rights under any Option likewise
shall be suspended during the period of investigation.
 
     A transfer of employment or services between or among the Company and its
Subsidiaries shall not be considered a termination of employment or services.
The effect of a Company-approved leave of absence on the terms and conditions of
an option shall be determined by the Plan Administrator, in its sole discretion.
 
SECTION 8. INCENTIVE STOCK OPTION LIMITATIONS
 
     To the extent required by Section 422 of the Code, Incentive Stock Options
shall be subject to the following additional terms and conditions:
 
 8.1 DOLLAR LIMITATION
 
     To the extent the aggregate Fair Market Value (determined as of the Grant
Date) of Common Stock with respect to which Incentive Stock Options are
exercisable for the first time during any calendar year (under the Plan and all
other stock option plans of the Company) exceeds $100,000, such portion in
excess of $100,000 shall be treated as a Nonqualified Stock Option. In the event
the optionee holds two or more such Options that become exercisable for the
first time in the same calendar year, such limitation shall be applied on the
basis of the order in which such Options are granted.
 
 8.2 10% SHAREHOLDERS
 
     If an individual owns more than 10% of the total voting power of all
classes of the Company's stock, then the exercise price per share of an
Incentive Stock Option shall not be less than 110% of the Fair Market Value of
the Common Stock on the Grant Date and the Option term shall not exceed five
years. The determination of 10% ownership shall be made in accordance with
Section 422 of the Code.
 
                                       B-7
<PAGE>   41
 
 8.3 ELIGIBLE EMPLOYEES
 
     Individuals who are not employees of the Company or one of its parent
corporations or subsidiary corporations may not be granted Incentive Stock
Options. For purposes of this Section 8.3, "parent corporation" and "subsidiary
corporation" shall have the meanings attributed to those terms for purposes of
Section 422 of the Code.
 
 8.4 TERM
 
     The term of an Incentive Stock Option shall not exceed 10 years.
 
 8.5 EXERCISABILITY
 
     To qualify for Incentive Stock Option tax treatment, an Option designated
as an Incentive Stock Option must be exercised within three months after
termination of employment for reasons other than death, except that, in the case
of termination of employment due to total disability, such Option must be
exercised within one year after such termination. Employment shall not be deemed
to continue beyond the first 90 days of a leave of absence unless the Holder's
reemployment rights are guaranteed by statute or contract. For purposes of this
Section 8.5, "total disability" shall mean a mental or physical impairment of
the Holder that is expected to result in death or that has lasted or is expected
to last for a continuous period of 12 months or more and that causes the Holder
to be unable, in the opinion of the Company and two independent physicians, to
perform his or her duties for the Company and to be engaged in any substantial
gainful activity. Total disability shall be deemed to have occurred on the first
day after the Company and the two independent physicians have furnished their
opinion of total disability to the Plan Administrator.
 
 8.6 TAXATION OF INCENTIVE STOCK OPTIONS
 
     In order to obtain certain tax benefits afforded to Incentive Stock Options
under Section 422 of the Code, the Holder must hold the shares issued upon the
exercise of an Incentive Stock Option for two years after the Grant Date of the
Incentive Stock Option and one year from the date of exercise. A Holder may be
subject to the alternative minimum tax at the time of exercise of an Incentive
Stock Option. The Plan Administrator may require a Holder to give the Company
prompt notice of any disposition of shares acquired by the exercise of an
Incentive Stock Option prior to the expiration of such holding periods.
 
 8.7 PROMISSORY NOTES
 
     The amount of any promissory note delivered pursuant to Section 10 in
connection with an Incentive Stock Option shall bear interest at a rate
specified by the Plan Administrator but in no case less than the rate required
to avoid imputation of interest (taking into account any exceptions to the
imputed interest rules) for federal income tax purposes.
 
SECTION 9. STOCK AWARDS
 
 9.1 GRANT OF STOCK AWARDS
 
     The Plan Administrator is authorized to make Awards of Common Stock on such
terms and conditions and subject to such restrictions, if any (which may be
based on continuous service with the Company or the achievement of performance
goals related to operating profit as a percentage of revenues, revenue and
profit growth, profit-related return ratios, such as return on equity, or cash
flow, where such goals may be stated in absolute terms or relative to comparison
companies), as the Plan Administrator shall determine, in its sole discretion,
which terms, conditions and restrictions shall be set forth in the instrument
evidencing the Award. The terms, conditions and restrictions that the Plan
Administrator shall have the power to determine shall include, without
limitation, the manner in which shares subject to Stock Awards are held during
the periods they are subject to restrictions and the circumstances under which
forfeiture of Restricted Stock shall occur by reason of termination of the
Holder's services.
 
                                       B-8
<PAGE>   42
 
 9.2 ISSUANCE OF SHARES
 
     Upon the satisfaction of any terms, conditions and restrictions prescribed
in respect to a Stock Award, or upon the Holder's release from any terms,
conditions and restrictions of a Stock Award, as determined by the Plan
Administrator, the Company shall deliver, as soon as practicable, to the Holder
or, in the case of the Holder's death, to the personal representative of the
Holder's estate or as the appropriate court directs, a stock certificate for the
appropriate number of shares of Common Stock.
 
 9.3 WAIVER OF RESTRICTIONS
 
     Notwithstanding any other provisions of the Plan, the Plan Administrator
may, in its sole discretion, waive the forfeiture period and any other terms,
conditions or restrictions on any Restricted Stock under such circumstances and
subject to such terms and conditions as the Plan Administrator shall deem
appropriate.
 
SECTION 10. LOANS, INSTALLMENT PAYMENTS AND LOAN GUARANTEES
 
     To assist a Holder (including a Holder who is an officer or director of the
Company) in acquiring shares of Common Stock pursuant to an Award granted under
the Plan, the Plan Administrator, in its sole discretion, may authorize, either
at the Grant Date or at any time before the acquisition of Common Stock pursuant
to the Award, (a) the extension of a loan to the Holder by the Company, (b) the
payment by the Holder of the purchase price, if any, of the Common Stock in
installments, or (c) the guarantee by the Company of a loan obtained by the
grantee from a third party. The terms of any loans, installment payments or loan
guarantees, including the interest rate and terms of and security for repayment,
will be subject to the Plan Administrator's discretion. Loans, installment
payments and loan guarantees may be granted with or without security. The
maximum credit available is the purchase price, if any, of the Common Stock
acquired, plus the maximum federal and state income and employment tax liability
that may be incurred in connection with the acquisition.
 
SECTION 11. ASSIGNABILITY
 
     No Option granted under the Plan may be assigned or transferred by the
Holder other than by will or by the laws of descent and distribution, and,
during the Holder's lifetime, such Awards may be exercised only by the Holder or
a permitted assignee or transferee of the Holder (as provided below).
Notwithstanding the foregoing, and to the extent permitted by Section 422 of the
Code, the Plan Administrator, in its sole discretion, may permit such
assignment, transfer and exercisability and may permit a Holder of such Awards
to designate a beneficiary who may exercise the Award or receive compensation
under the Award after the Holder's death; provided, however, that any Award so
assigned or transferred shall be subject to all the same terms and conditions
contained in the instrument evidencing the Award.
 
SECTION 12. ADJUSTMENTS
 
12.1 ADJUSTMENT OF SHARES
 
     In the event that, at any time or from time to time, a stock dividend,
stock split, spin-off, combination or exchange of shares, recapitalization,
merger, consolidation, distribution to shareholders other than a normal cash
dividend or other change in the Company's corporate or capital structure results
in (a) the outstanding shares, or any securities exchanged therefor or received
in their place, being exchanged for a different number or class of securities of
the Company or of any other corporation or (b) new, different or additional
securities of the Company or of any other corporation being received by the
holders of shares of Common Stock of the Company, then the Plan Administrator
shall make proportional adjustments in (i) the maximum number and class of
securities subject to the Plan as set forth in Section 4.1, (ii) the maximum
number and class of securities that may be made subject to Awards to any
individual as set forth in Section 4.2, and (iii) the number and class of
securities that are subject to any outstanding Award and the per share price of
such securities, without any change in the aggregate price to be paid therefor.
The determination by the Plan Administrator as to the terms of any of the
foregoing adjustments shall be conclusive and binding.
 
                                       B-9
<PAGE>   43
 
12.2 CORPORATE TRANSACTION
 
     Except as otherwise provided in the instrument that evidences the Award, in
the event of any Corporate Transaction, each Award that is at the time
outstanding shall automatically accelerate so that each such Award shall,
immediately prior to the specified effective date for the Corporate Transaction,
become 100% vested, except that such acceleration will not occur if, in the
opinion of the Company's accountants, it would render unavailable "pooling of
interest" accounting for a Corporate Transaction that would otherwise qualify
for such accounting treatment. Awards to persons other than executive officers,
as designated by the Board from time to time, shall not so accelerate, however,
if and to the extent that (a) such Award is, in connection with the Corporate
Transaction, either to be assumed by the successor corporation or parent thereof
(the "Successor Corporation") or to be replaced with a comparable award for the
purchase of shares of the capital stock of the Successor Corporation or (b) such
Award is to be replaced with a cash incentive program of the Successor
Corporation that preserves the spread existing at the time of the Corporate
Transaction and provides for subsequent payout in accordance with the same
vesting schedule applicable to such Award. The determination of Award
comparability above shall be made by the Plan Administrator, and its
determination shall be conclusive and binding. All such Awards shall terminate
and cease to remain outstanding immediately following the consummation of the
Corporate Transaction, except to the extent assumed by the Successor
Corporation. Any such Awards that are assumed or replaced in the Corporate
Transaction and do not otherwise accelerate at that time shall be accelerated in
the event that the Holder's employment or services should subsequently terminate
within two years following such Corporate Transaction, unless such employment or
services are terminated by the Successor Corporation for Cause or by the Holder
voluntarily without Good Reason.
 
12.3 FURTHER ADJUSTMENT OF AWARDS
 
     Subject to Section 12.2, the Plan Administrator shall have the discretion,
exercisable at any time before a sale, merger, consolidation, reorganization,
liquidation or change in control of the Company, as defined by the Plan
Administrator, to take such further action as it determines to be necessary or
advisable, and fair and equitable to Holders, with respect to Awards. Such
authorized action may include (but shall not be limited to) establishing,
amending or waiving the type, terms, conditions or duration of, or restrictions
on, Awards so as to provide for earlier, later, extended or additional time for
exercise, lifting restrictions and other modifications, and the Plan
Administrator may take such actions with respect to all Holders, to certain
categories of Holders or only to individual Holders. The Plan Administrator may
take such action before or after granting Awards to which the action relates and
before or after any public announcement with respect to such sale, merger,
consolidation, reorganization, liquidation or change in control that is the
reason for such action.
 
12.4  LIMITATIONS
 
     The grant of Awards will in no way affect the Company's right to adjust,
reclassify, reorganize or otherwise change its capital or business structure or
to merge, consolidate, dissolve, liquidate or sell or transfer all or any part
of its business or assets.
 
SECTION 13. WITHHOLDING
 
     The Company may require the Holder to pay to the Company the amount of any
withholding taxes that the Company is required to withhold with respect to the
grant or exercise of any Award. Subject to the Plan and applicable law, the Plan
Administrator, in its sole discretion, may permit the Holder to satisfy
withholding obligations, in whole or in part, by electing to have the Company
withhold shares of Common Stock or by transferring shares of Common Stock to the
Company, in such amounts as are equivalent to the Fair Market Value of the
withholding obligation. The Company shall have the right to withhold from any
Award or any shares of Common Stock issuable pursuant to an Award or from any
cash amounts otherwise due or to become due from the Company to the Holder an
amount equal to such taxes. The Company may also deduct from any Award any other
amounts due from the Holder to the Company or a Subsidiary.
 
                                      B-10
<PAGE>   44
 
SECTION 14. AMENDMENT AND TERMINATION OF PLAN
 
14.1  AMENDMENT OF PLAN
 
     The Plan may be amended only by the Board as it shall deem advisable;
however, to the extent required for compliance with Section 422 of the Code or
any applicable law or regulation, shareholder approval will be required for any
amendment that will (a) increase the total number of shares as to which Awards
may be granted under the Plan or that may be issued as Stock Awards, (b) modify
the class of persons eligible to receive Options, or (c) otherwise require
shareholder approval under any applicable law or regulation.
 
14.2  TERMINATION OF PLAN
 
     The Company's shareholders or the Board may suspend or terminate the Plan
at any time. The Plan will have no fixed expiration date; provided, however,
that no Incentive Stock Options may be granted more than 10 years after the
earlier of the Plan's adoption by the Board and approval by the shareholders.
 
14.3 CONSENT OF HOLDER
 
     The amendment or termination of the Plan shall not, without the consent of
the Holder of any Award under the Plan, impair or diminish any rights or
obligations under any Award theretofore granted under the Plan. Any change or
adjustment to an outstanding Incentive Stock Option shall not, without the
consent of the Holder, be made in a manner so as to constitute a "modification"
that would cause such Incentive Stock Option to fail to continue to qualify as
an Incentive Stock Option.
 
SECTION 15. GENERAL
 
15.1  AWARD AGREEMENTS
 
     Awards granted under the Plan shall be evidenced by a written agreement
that shall contain such terms, conditions, limitations and restrictions as the
Plan Administrator shall deem advisable and that are not inconsistent with the
Plan.
 
15.2  CONTINUED EMPLOYMENT OR SERVICES; RIGHTS IN AWARDS
 
     None of the Plan, participation in the Plan as a Holder or any action of
the Plan Administrator taken under the Plan shall be construed as giving any
Holder or employee of the Company any right to be retained in the employ of the
Company or limit the Company's right to terminate the employment or services of
the Holder.
 
15.3  REGISTRATION; CERTIFICATES FOR SHARES
 
     The Company shall be under no obligation to any Holder to register for
offering or resale or to qualify for exemption under the Securities Act, or to
register or qualify under state securities laws, any shares of Common Stock,
security or interest in a security paid or issued under, or created by, the
Plan, or to continue in effect any such registrations or qualifications if made.
The Company may issue certificates for shares with such legends and subject to
such restrictions on transfer and stop-transfer instructions as counsel for the
Company deems necessary or desirable for compliance by the Company with federal
and state securities laws.
 
     Inability of the Company to obtain, from any regulatory body having
jurisdiction, the authority deemed by the Company's counsel to be necessary for
the lawful issuance and sale of any shares hereunder or the unavailability of an
exemption from registration for the issuance and sale of any shares hereunder
shall relieve the Company of any liability in respect of the nonissuance or sale
of such shares as to which such requisite authority shall not have been
obtained.
 
                                      B-11
<PAGE>   45
 
15.4  NO RIGHTS AS A SHAREHOLDER
 
     No Award shall entitle the Holder to any cash dividend, voting or other
right of a shareholder unless and until the date of issuance under the Plan of
the shares that are the subject of such Award, free of all applicable
restrictions.
 
15.5  COMPLIANCE WITH LAWS AND REGULATIONS
 
     It is the Company's intention that, if and so long as any of the Company's
equity securities are registered pursuant to Section 12(b) or 12(g) of the
Exchange Act, the Plan shall comply in all respects with Rule 16b-3 under the
Exchange Act and, if any Plan provision is later found not to be in compliance
with such Rule 16b-3, the provision shall be deemed null and void, and in all
events the Plan shall be construed in favor of its meeting the requirements of
Rule 16b-3. Notwithstanding anything in the Plan to the contrary, the Board, in
its sole discretion, may bifurcate the Plan so as to restrict, limit or
condition the use of any provision of the Plan to Holders who are officers or
directors subject to Section 16 of the Exchange Act without so restricting,
limiting or conditioning the Plan with respect to other Holders. Additionally,
in interpreting and applying the provisions of the Plan, any Option granted as
an Incentive Stock Option pursuant to the Plan shall, to the extent permitted by
law, be construed as an "incentive stock option" within the meaning of Section
422 of the Code.
 
15.6  NO TRUST OR FUND
 
     The Plan is intended to constitute an "unfunded" plan. Nothing contained
herein shall require the Company to segregate any monies or other property, or
shares of Common Stock, or to create any trusts, or to make any special deposits
for any immediate or deferred amounts payable to any Holder, and no Holder shall
have any rights that are greater than those of a general unsecured creditor of
the Company.
 
15.7  SEVERABILITY
 
     If any provision of the Plan or any Award is determined to be invalid,
illegal or unenforceable in any jurisdiction, or as to any person, or would
disqualify the Plan or any Award under any law deemed applicable by the Plan
Administrator, such provision shall be construed or deemed amended to conform to
applicable laws, or, if it cannot be so construed or deemed amended without, in
the Plan Administrator's determination, materially altering the intent of the
Plan or the Award, such provision shall be stricken as to such jurisdiction,
person or Award, and the remainder of the Plan and any such Award shall remain
in full force and effect.
 
SECTION 16. EFFECTIVE DATE
 
     The Plan's effective date is the date on which it is adopted by the Board,
so long as it is approved by the Company's shareholders at any time within 12
months of such adoption or, if earlier, and to the extent required for
compliance with Rule 16b-3 under the Exchange Act, at the next annual meeting of
the Company's shareholders after adoption of the Plan by the Board.
 
                                      B-12
<PAGE>   46
 
                                                                       EXHIBIT C
 
                                  MOSAIX, INC.
 
           RESTATED 1992 STOCK OPTION PLAN FOR NON-EMPLOYEE DIRECTORS
 
                                   ARTICLE I
 
                                    PURPOSE
 
     The purposes of the Mosaix, Inc. Restated 1992 Stock Option Plan for
Non-Employee Directors (the "Plan") are to attract and retain the services of
experienced and knowledgeable non-employee directors of Mosaix, Inc. (the
"Corporation") and to provide an incentive for such directors to increase their
proprietary interest in the Corporation's long-term success and progress.
 
                                   ARTICLE II
 
                           SHARES SUBJECT TO THE PLAN
 
     Subject to adjustment in accordance with Article VI hereof, the total
number of shares of common stock (the "Shares") of the Corporation for which
options may be granted under the Plan is 225,000 Shares. The Shares shall be
shares presently authorized but unissued or subsequently acquired by the
Corporation and shall include shares representing the unexercised portion of any
option granted under the Plan that expires or terminates without being exercised
in full.
 
                                  ARTICLE III
 
                               PLAN ADMINISTRATOR
 
     The administrator of the Plan (the "Plan Administrator") shall be the Board
of Directors of the Corporation (the "Board"). Subject to the terms of the Plan,
the Plan Administrator shall have the power to construe the provisions of the
Plan, to determine all questions arising thereunder and to adopt and amend such
rules and regulations for the administration of the Plan as it may deem
desirable.
 
                                   ARTICLE IV
 
                           PARTICIPATION IN THE PLAN
 
     Each Director of the Corporation elected or appointed who is not otherwise
an employee of the Corporation or any subsidiary ("Eligible Director") shall be
eligible to receive the following option grants under the Plan:
 
1. INITIAL GRANTS
 
     Prior to the date of the Annual Meeting for 1998, an initial grant (an
"Initial Grant") of an option to purchase 5,000 Shares shall automatically be
granted to each person who is an Eligible Director as of the date of approval of
this Plan, upon such date of adoption, and to each person who becomes an
Eligible Director following the date of approval of this Plan, upon the earlier
of the Director's initial election or appointment as a Director of the
Corporation.
 
     Initial Grants shall vest annually over five years from the date of grant
in accordance with the schedule set forth in Article V.
 
2. ADDITIONAL GRANTS
 
     Commencing with the annual meeting of shareholders of the Corporation as
specified in the Corporation's Bylaws (the "Annual Meeting") for 1993 and
through the Annual Meeting for 1995, each Eligible
                                       C-1
<PAGE>   47
 
Director shall automatically receive an additional grant (an "Additional Grant")
of an option to purchase 1,000 Shares immediately following each Annual Meeting,
and commencing with the Annual Meeting for 1996 and prior to the date of the
Annual Meeting for 1998, each Eligible Director shall automatically receive an
Additional Grant of an option to purchase 2,000 Shares immediately following
each Annual Meeting; provided, however, that a Director who has received an
Initial Grant within six months prior to an Annual Meeting shall not receive an
Additional Grant until the next year's Annual Meeting.
 
     Additional Grants shall be fully vested and immediately exercisable upon
the date of grant.
 
3. DISCRETIONARY GRANTS
 
     Beginning on the date of the Annual Meeting for 1998, and except for the
terms and conditions explicitly set forth in the Plan, for all other grants of
options ("Discretionary Grants"), the Plan Administrator shall have the
exclusive authority, in its discretion, to determine all matters relating to
Discretionary Grants under the Plan, including the selection of individuals to
be awarded Discretionary Grants, the number of Shares subject to a Discretionary
Grant, all terms, conditions, restrictions and limitations, if any, of a
Discretionary Grant and the terms of any instrument evidencing the Discretionary
Grant.
 
                                   ARTICLE V
 
                                  OPTION TERMS
 
     Each option granted to an Eligible Director under the Plan and the issuance
of Shares thereunder shall be subject to the following terms:
 
1. OPTION AGREEMENT
 
     Each option granted under the Plan shall be evidenced by an option
agreement (an "Agreement") duly executed on behalf of the Corporation and by the
Eligible Director to whom such option is granted. Each Agreement shall comply
with and be subject to the terms and conditions of the Plan. Any Agreement may
contain such other terms, provisions and conditions not inconsistent with the
Plan as may be determined by the Plan Administrator.
 
2. OPTION EXERCISE PRICE
 
     The option exercise price for an option granted under the Plan shall be the
fair market value of the Shares covered by the option at the time the option is
granted. For purposes of the Plan, "fair market value" shall mean the closing
price or, if there is no closing price, the mean between the high and low sale
prices for the Shares quoted on the day of grant on the National Association of
Securities Dealers, Inc. Automated Quotations System or, if the Shares are
traded on an exchange, the closing price on the day of grant on the principal
exchange on which such Shares are then traded.
 
3. TIME AND MANNER OF EXERCISE OF OPTION
 
     Initial Grants awarded pursuant to Article IV.1 and prior to the date of
the Annual Meeting for 1998 shall become exercisable in accordance with the
following schedule:
 
<TABLE>
<CAPTION>
               DATE ON AND AFTER WHICH OPTION                 PORTION OF TOTAL OPTION
                       IS EXERCISABLE                          WHICH IS EXERCISABLE
               ------------------------------                 -----------------------
<S>                                                           <C>
Date of first subsequent Annual Meeting after grant.........             20%
Date of second subsequent Annual Meeting after grant........             40%
Date of third subsequent Annual Meeting after grant.........             60%
Date of fourth subsequent Annual Meeting after grant........             80%
Date of fifth subsequent Annual Meeting after grant.........            100%
</TABLE>
 
     Any option may be exercised by giving written notice, signed by the person
exercising the option, to the Corporation stating the number of Shares with
respect to which the option is being exercised, accompanied by
                                       C-2
<PAGE>   48
 
payment in full for such Shares, which payment may be in whole or in part (i) in
cash or by check, (ii) Shares of the common stock of the Corporation already
owned for at least six (6) months by the person exercising the option, valued at
fair market value at the time of such exercise, or by (iii) delivery of a
properly executed exercise notice, together with irrevocable instructions to a
broker, to properly deliver to the Corporation the amount of sale or loan
proceeds to pay the exercise price, all in accordance with the regulations of
the Federal Reserve Board.
 
4. TERM OF OPTIONS
 
     If not otherwise established in the instrument evidencing the award of an
option granted after the date of the Annual Meeting for 1998, each option shall
expire ten years from the date of grant, but shall be subject to earlier
termination as follows:
 
          (a) In the event of the death of an optionee, the option granted to
     such optionee shall be exercisable at any time within five (5) years after
     the date of death of such optionee (unless such option shall have been
     previously terminated pursuant to the preceding paragraph), to the extent
     of the number of Shares covered by such option, whether or not such Shares
     had become purchasable by such optionee at the date of such optionee's
     death, by the estate of such optionee, or by any person or persons whom the
     optionee shall have designated in writing on forms prescribed by and filed
     with the Corporation or, if no such designation has been made by the person
     or persons to whom the optionee's rights have passed, by will or the laws
     of descent and distribution.
 
          (b) In the event that an optionee ceases to be a Director of the
     Corporation for any reason other than the death of the optionee, the option
     granted to such optionee that has vested and become exercisable may be
     exercised by him or her only within five (5) years after the date such
     optionee ceases to be a Director of the Corporation.
 
5. TRANSFERABILITY
 
     Options shall not be transferable or assignable other than by (a) will or
the laws of descent and distribution, (b) pursuant to a qualified domestic
relations order, or (c) to the extent permitted by Rule 16b-3 under the
Securities Exchange Act of 1934, as amended, as then applicable to the
Corporation's benefits plans, by gift or other transfer to either (i) any trust
or estate in which the optionee or such optionee's spouse or other immediate
family member has a substantial beneficial interest or (ii) a spouse or other
immediate family member, provided that such transfer would continue to require
such options to be disclosed pursuant to Item 403 of Regulation S-K under the
Securities Act of 1933, as amended from time to time.
 
6. PARTICIPANT'S OR SUCCESSOR'S RIGHTS AS SHAREHOLDER
 
     Neither the recipient of an option under the Plan nor his or her
successor(s) in interest shall have any rights as a shareholder of the
Corporation with respect to any Shares subject to an option granted to such
person until such person becomes a holder of record of such Shares.
 
7. LIMITATION AS TO DIRECTORSHIP
 
     Neither the Plan, nor the granting of an option, nor any other action taken
pursuant to the Plan shall constitute or be evidence of any agreement or
understanding, express or implied, that an Eligible Director has a right to
continue as a Director for any period of time or at any particular rate of
compensation.
 
8. REGULATORY APPROVAL AND COMPLIANCE
 
     The Corporation shall not be required to issue any certificate or
certificates for Shares upon the exercise of an option granted under the Plan,
or record as a holder of record of Shares the name of the individual exercising
an option under the Plan, without obtaining to the complete satisfaction of the
Plan Administrator the approval of all regulatory bodies deemed necessary by the
Plan Administrator, and without complying, to
 
                                       C-3
<PAGE>   49
 
the Plan Administrator's complete satisfaction, with all rules and regulations
under federal, state or local law deemed applicable by the Plan Administrator.
 
                                   ARTICLE VI
 
                              CAPITAL ADJUSTMENTS
 
     The aggregate number and class of Shares for which options may be granted
under this Plan, the number and class of Shares covered by each outstanding
option and the exercise price per Share thereof (but not the total price), and
each such option, shall all be proportionately adjusted for any increase or
decrease in the number of issued Shares resulting from a split-up or
consolidation of Shares or any like capital adjustment, or the payment of any
stock dividend.
 
     In the event of any adjustment in the number of Shares covered by any
option, any fractional Shares resulting from such adjustment shall be
disregarded and each such option shall cover only the number of full Shares
resulting from such adjustment.
 
                                  ARTICLE VII
 
                              EXPENSES OF THE PLAN
 
     All costs and expenses of the adoption and administration of the Plan shall
be borne by the Corporation, and none of such expenses shall be charged to any
optionee.
 
                                  ARTICLE VIII
 
                    EFFECTIVE DATE AND DURATION OF THE PLAN
 
     The Plan shall be effective upon adoption by the Board so long as it
receives approval by the holders of a majority of the Corporation's outstanding
shares of voting capital stock at the next Annual Meeting. The Plan shall
continue in effect until it is terminated by action of the Board or the
Corporation's shareholders, but such termination shall not affect the
then-outstanding terms of any options.
 
                                   ARTICLE IX
 
                     TERMINATION AND AMENDMENT OF THE PLAN
 
     The Board may amend, terminate or suspend the Plan at any time, in its sole
and absolute discretion; provided, however, that the Board may not amend the
Plan without the approval of the Corporation's shareholders to materially
increase the number of Shares that may be issued under the Plan or change the
class of individuals eligible to participate in the Plan. Any amendment of the
Plan shall not impair or diminish any rights of an optionee or obligations of
the Corporation under such option, regardless of when such option was granted,
without the consent of the optionee.
 
                                       C-4
<PAGE>   50
PROXY


                                  MOSAIX, INC.
                                        
            PROXY FOR THE ANNUAL MEETING OF SHAREHOLDERS TO BE HELD
                               ON APRIL 28, 1998
                                        
          THIS PROXY IS SOLICITED ON BEHALF OF THE BOARD OF DIRECTORS


     The undersigned hereby appoints Nicholas A. Tiliacos and John J. Flavio,
and each of them, as Proxies, with full power of substitution, and hereby
authorizes them to represent and to vote, as designated below, all the shares
of Common Stock of Mosaix, Inc. held of record by the undersigned on March 2,
1998, at the Annual Meeting of Shareholders to be held on April 28, 1998, or at
any adjournment or postponement thereof.

       (CONTINUED, AND TO BE MARKED, DATED AND SIGNED ON THE OTHER SIDE)


- --------------------------------------------------------------------------------
                            - FOLD AND DETACH HERE -



                         ANNUAL MEETING OF SHAREHOLDERS
                                  MOSAIX, INC.
                                        
                                 APRIL 28, 1998
                                   10:00 A.M.
                                        
                             BELLEVUE HILTON HOTEL
                           SNOQUALMIE SOUTH BALLROOM
                              100 112TH AVENUE NE
                              BELLEVUE, WASHINGTON

<PAGE>   51
                                             PLEASE MARK
                                             YOUR VOTES AS
                                             INDICATED IN    
                                             THIS EXAMPLE.    [X]

 

                                     FOR                       WITHHOLD
                              ALL NOMINEES LISTED              AUTHORITY
                            TO THE RIGHT (EXCEPT AS     TO VOTE FOR ALL NOMINEES
                            MARKED TO THE CONTRARY)        LISTED TO THE RIGHT

1. ELECTION OF DIRECTORS
   NOMINEES: Tom A. Alberg 
     and Nicholas A. 
     Tiliacos                        [ ]                          [ ]

(INSTRUCTION: To withhold authority to vote for any
individual nominees, write that nominee's name in 
the space below.)

- ------------------------------------------------


2. 1991 EMPLOYEE STOCK PURCHASE PLAN         FOR      AGAINST      ABSTAIN
   Approve amendment to the 1991 Employee
   Stock Purchase Plan.                      [ ]        [ ]          [ ]


3. 1996 STOCK INCENTIVE COMPENSATION PLAN    FOR      AGAINST      ABSTAIN
   Approve amendment to the 1996 Stock
   Incentive Compensation Plan.              [ ]        [ ]          [ ]


4. RESTATED 1992 STOCK OPTION PLAN FOR       FOR      AGAINST      ABSTAIN
   NON-EMPLOYEE DIRECTORS
   Approve amendment to the Restated 1992
   Stock Option Plan for Non-Employee
   Directors.                                [ ]        [ ]          [ ]


5. RATIFICATION OF KPMG PEAT MARWICK LLP     FOR      AGAINST      ABSTAIN
   AS INDEPENDENT AUDITORS FOR THE COMPANY.  [ ]        [ ]          [ ]


6. In their discretion, the Proxies are 
   authorized to vote upon such other
   business as may properly come before
   the meeting.


                                   THIS PROXY WHEN PROPERLY EXECUTED WILL BE
                                   VOTED IN THE MANNER DIRECTED HEREIN BY THE
                                   UNDERSIGNED SHAREHOLDER. IF NO DIRECTION 
                                   IS MADE, THIS PROXY WILL BE VOTED "FOR ALL
                                   NOMINEES" IN ITEM 1 AND "FOR" IN ITEMS 2,
                                   3, 4 AND 5.



Signature(s)                                            Dated:            , 1998
            -------------------------------------------       ------------
Please sign below exactly as your name appears on your stock certificate. When
shares are held by jointly, each person should sign. When signing as attorney,
executor, administrator, trustee or guardian, please give full title as such.
An authorized person should sign on behalf of corporations, partnerships and
associations and give his or her title.


                            - FOLD AND DETACH HERE -



                                 ANNUAL MEETING
                                        
                                       OF
                                        
                                  MOSAIX, INC.
                                        
                            TUESDAY, APRIL 28, 1998
                                   10:00 A.M.
                             BELLEVUE HILTON HOTEL
                           SNOQUALMIE SOUTH BALLROOM
                              100 112TH AVENUE NE
                                  BELLEVUE, WA
   


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