MOSAIX INC
S-3, 1999-06-22
COMPUTER PROGRAMMING SERVICES
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<PAGE>   1
      As filed with the Securities and Exchange Commission on June 22, 1999
                                                      Registration No. 333-_____
================================================================================

                       SECURITIES AND EXCHANGE COMMISSION
                             WASHINGTON, D.C. 20549

                              ---------------------

                                    FORM S-3
                             REGISTRATION STATEMENT
                                      UNDER
                           THE SECURITIES ACT OF 1933

                              ---------------------

                                  MOSAIX, INC.
             (Exact name of registrant as specified in its charter)

                  WASHINGTON                               91-1273645
- ---------------------------------------------    -------------------------------
(State or other jurisdiction of incorporation    (I.R.S. Employer Identification
               or organization)                              Number)

                              6464 185TH AVENUE NE
                            REDMOND, WASHINGTON 98052
                                 (425) 881-7544
    (Address, including zip code, and telephone number, including area code,
                  of registrant's principal executive offices)

                              NICHOLAS A. TILIACOS
                      PRESIDENT AND CHIEF EXECUTIVE OFFICER
                                  MOSAIX, INC.
                              6464 185TH AVENUE NE
                            REDMOND, WASHINGTON 98052
                                 (425) 881-7544
 (Name, address, including zip code, and telephone number, including area code,
                              of agent for service)

                              ---------------------

                                   Copies to:
                              MICHAEL E. STANSBURY
                              ELIZABETH W. KORRELL
                                PERKINS COIE LLP
                          1201 THIRD AVENUE, 40TH FLOOR
                         SEATTLE, WASHINGTON 98101-3099
                                 (206) 583-8888
                             ---------------------

    Approximate date of commencement of proposed sale to the public: AS SOON AS
PRACTICABLE AFTER THIS REGISTRATION STATEMENT BECOMES EFFECTIVE.

    If the only securities being registered on this Form are being offered
pursuant to dividend or interest reinvestment plans, please check the following
box. [ ]

    If any of the securities being registered on this Form are to be offered on
a delayed or continuous basis pursuant to Rule 415 under the Securities Act of
1933, other than securities offered only in connection with dividend or interest
reinvestment plans, check the following box. [X]

    If this Form is filed to register additional securities for an offering
pursuant to Rule 462(b) under the Securities Act of 1933, please check the
following box and list the Securities Act registration statement number of the
earlier effective registration statement for the same offering. [ ]

<PAGE>   2

    If this Form is a post-effective amendment filed pursuant to Rule 462(c)
under the Securities Act of 1933, check the following box and list the
Securities Act registration statement number of the earlier effective
registration statement for the same offering. [ ]

    If delivery of the prospectus is expected to be made pursuant to Rule 434,
please check the following box. [ ]

                         CALCULATION OF REGISTRATION FEE

<TABLE>
<CAPTION>
==================================================================================================================
                                                                 PROPOSED        PROPOSED
           TITLE OF EACH                          AMOUNT         MAXIMUM         MAXIMUM
        CLASS OF SECURITIES                       TO BE       OFFERING PRICE     AGGREGATE          AMOUNT OF
          TO BE REGISTERED                      REGISTERED     PER SHARE(1)   OFFERING PRICE(1)  REGISTRATION FEE
- ------------------------------------------------------------------------------------------------------------------
<S>                                             <C>           <C>             <C>                <C>
Common Stock, $0.01 par value per share......    2,846,000        $10.98         $31,249,080         $8,687
==================================================================================================================
</TABLE>

(1)     Estimated solely for the purpose of calculating the registration fee in
        accordance with Rule 457(c) under the Securities Act of 1933 on the
        basis of the average high and low sales prices of the registrant's
        Common Stock on June 15, 1999, as reported by the Nasdaq National
        Market.

                              ---------------------

    THE REGISTRANT HEREBY AMENDS THIS REGISTRATION STATEMENT ON SUCH DATE OR
DATES AS MAY BE NECESSARY TO DELAY ITS EFFECTIVE DATE UNTIL THE REGISTRANT SHALL
FILE A FURTHER AMENDMENT WHICH SPECIFICALLY STATES THAT THIS REGISTRATION
STATEMENT SHALL THEREAFTER BECOME EFFECTIVE IN ACCORDANCE WITH SECTION 8(a) OF
THE SECURITIES ACT OF 1933 OR UNTIL THIS REGISTRATION STATEMENT SHALL BECOME
EFFECTIVE ON SUCH DATE AS THE COMMISSION, ACTING PURSUANT TO SAID SECTION 8(a),
MAY DETERMINE.

<PAGE>   3


The information in this prospectus is not complete and may be changed. Mosaix
may not sell these securities until the registration statement filed with the
Securities and Exchange Commission is effective. This prospectus is not an offer
to sell these securities and is not soliciting an offer to buy these securities
in any state where the offer of sale is not permitted.


                   SUBJECT TO COMPLETION, DATED JUNE 22, 1999

                                2,846,000 SHARES
                                  MOSAIX, INC.


                                  COMMON STOCK

                              ---------------------


        All of the up to 2,846,000 shares of common stock in this offering are
being issued and sold by Mosaix. The common stock is traded on the Nasdaq
National Market under the symbol "MOSX." On June 21, 1999, the last reported
sales price of the common stock on Nasdaq was $12.25 per share.

        On April 2, 1999, Mosaix entered into an Agreement and Plan of Merger
with Lucent Technologies Inc. At the time of the merger, each outstanding share
of Mosaix common stock, including shares purchased in this offering will be
converted into the right to receive 0.19273 shares of Lucent common stock. See
"Prospectus Summary - Merger with Lucent."

        The issuance and sale of Mosaix common stock in this offering is a
condition to completion of the merger and must be completed before the merger
can become effective. This offering is necessary to enable the merger to qualify
for "pooling of interests" accounting treatment. See "Purpose of the Offering."
Although certain of the conditions to the consummation of the merger have been
met, there can be no assurance that the merger will be consummated following the
completion of this offering.

        If the merger is not consummated, purchasers of shares in this offering
will remain holders of Mosaix common stock, a security with investment
characteristics that are significantly different from those of the Lucent common
stock expected to be received in connection with the merger. Investing in the
common stock involves a high degree of risk. See "Risk Factors" beginning on
page 3.

NEITHER THE SECURITIES AND EXCHANGE COMMISSION NOR ANY STATE SECURITIES
COMMISSION HAS APPROVED OR DISAPPROVED OF THESE SECURITIES OR PASSED UPON THE
ACCURACY OR ADEQUACY OF THIS PROSPECTUS. ANY REPRESENTATION TO THE CONTRARY IS A
CRIMINAL OFFENSE.

        Deutsche Banc Alex. Brown will receive a fee of 2% of the sales price
on the shares for which it effects sales.

                              ---------------------

                            DEUTSCHE BANC ALEX. BROWN


                  The date of this prospectus is July __, 1999

<PAGE>   4

                                TABLE OF CONTENTS

<TABLE>
<S>                                                                                              <C>
PROSPECTUS SUMMARY..............................................................................  1

        About Mosaix............................................................................  1

        Merger with Lucent......................................................................  1

        Conditions to the Merger................................................................  1

        About Lucent............................................................................  1

        Risk Factors............................................................................  2

        The Offering............................................................................  2

        Purpose of the Offering.................................................................  2

RISK FACTORS....................................................................................  3

        Our merger with Lucent may not be completed.............................................  4

        The exchange ratio for Lucent common stock to be received in the merger is fixed and
               will not be adjusted in the event of any change in stock price...................  4

        The price of Lucent common stock may be affected by factors different from those
               affecting the price of our common stock..........................................  4

        The information in this prospectus is forward-looking, and our actual results may
               be different from our predictions................................................  5

        Our operating results will likely fluctuate significantly...............................  5

        Seasonality may continue to affect our revenues.........................................  6

        We are dependent on continued adoption of the Windows NT/Microsoft BackOffice
               Platforms for our customer relationship management business......................  6

        The market for customer relationship management solutions is new and highly
               uncertain and may not develop sufficiently.......................................  6

        We may not successfully develop new products and services...............................  6

        We depend on key technical and executive employees who may not remain with us...........  7

        We rely heavily on services provided by third parties, such as systems
               integrators......................................................................  7

        We may not be able to successfully compete..............................................  7

        We face risks from international operations.............................................  8

        We may be unable to adequately protect our proprietary rights...........................  8

        We rely on software licensed to us by third parties.....................................  8

        Our products may suffer from defects or errors..........................................  9

        Changes in government regulation may adversely affect our operations....................  9

        We face "Year 2000" risks...............................................................  9

        We rely on limited sources of supply for some of our products........................... 10

        We have limited product diversification................................................. 10
</TABLE>

<PAGE>   5

<TABLE>
<S>                                                                                              <C>
USE OF PROCEEDS................................................................................. 10

PURPOSE OF OFFERING............................................................................. 11

FORWARD-LOOKING INFORMATION..................................................................... 11

HOW TO OBTAIN MORE INFORMATION.................................................................. 12

PLAN OF DISTRIBUTION............................................................................ 13

VALIDITY OF COMMON STOCK........................................................................ 14

EXPERTS ........................................................................................ 14
</TABLE>



                                       3
<PAGE>   6

                               PROSPECTUS SUMMARY

        This summary highlights information that we present more fully in the
rest of this prospectus. The summary is not complete and does not contain all
the information you should consider before buying shares in this offering. You
should read the entire prospectus carefully.

                                  ABOUT MOSAIX

        Mosaix is a global provider of call center software, predictive dialers
and workflow applications that enable companies to acquire, retain and develop
customer relationships. With these products, companies can integrate sales,
marketing and customer services applications in their call centers with
back-office applications throughout the enterprise. Mosaix manages its
operations through two lines of business, call management systems and customer
relationship management applications. Mosaix call management systems are
sophisticated computer telephony integration enabled systems for processing and
managing outbound and blended inbound/outbound telephone communications.
Customer relationship management workflow applications are client/server-based
software products that enable customers to automate and integrate
customer-facing business processes beginning in the contact center and extending
across the enterprise. Mosaix's address is 6464 185th Avenue NE, Redmond, WA
98052 and its telephone number is (425) 881-7544.

                               MERGER WITH LUCENT

        On April 2, 1999, Mosaix entered into an Agreement and Plan of Merger
with Lucent pursuant to which Mosaix will become a wholly owned subsidiary of
Lucent in a stock-for-stock merger that is expected to be tax free to the
shareholders of Mosaix and accounted for as a pooling of interests. In
accordance with the merger agreement, each share of Mosaix common stock will be
exchanged in the merger for 0.19273 shares of Lucent common stock.

        The Board of Directors of Mosaix believes that the merger with Lucent
will allow Mosaix to expand its customer relationship management business
through Lucent's technical and marketing resources and will provide its
shareholders, through Lucent stock, with greater future liquidity and a better
return on shareholders' investment. A detailed description of the merger, the
reasons for the merger and related information is set forth in the Proxy
Statement dated June 9, 1999, which is incorporated by reference in this
prospectus.

                            CONDITIONS TO THE MERGER

        There can be no guarantee that the merger will be consummated following
the issuance and sale of shares in this offering. Although a number of
conditions to consummation of the merger have been satisfied, completion of the
merger remains subject to other various conditions, including, among others, (i)
approval of the merger by the holders of two-thirds of outstanding Mosaix common
stock, (ii) the absence of material litigation relating to the merger or
otherwise, (iii) the continued accuracy of the representations and warranties of
each of Mosaix and Lucent and the continuing performance by Mosaix and Lucent of
their respective obligations under the merger agreement, (iv) the absence of any
material adverse change in the business or financial condition of either Mosaix
or Lucent, (v) the receipt of



                                       1
<PAGE>   7

accountants' letters regarding concurrence with Lucent and Mosaix managements'
conclusions that pooling of interests accounting treatment is appropriate for
the merger, and (vi) the completion of this offering on terms and conditions
reasonably acceptable to Lucent. Mosaix has scheduled a meeting of its
shareholders to consider approval of the merger on July 12, 1999 and does not
intend to complete the sale of any shares in this offering until and unless the
shareholders have approved the merger.

        If the merger is not consummated, purchasers of shares in this offering
will remain holders of Mosaix common stock, a security with investment
characteristics that are significantly different from those of the Lucent common
stock expected to be received in connection with the merger.

                                  ABOUT LUCENT

        Lucent designs, builds and delivers a wide range of public and private
networks, communications systems and software, data networking systems, business
telephone systems and microelectronic components. Lucent is a global leader in
the sale of public communications systems, and is a supplier of systems or
software to most of the world's largest network operators. Lucent is also a
global leader in the sale of business communications systems and in the sale of
microelectronic components for communications applications to manufacturers of
communications systems and computers. Lucent conducts its research and
development activities through Bell Laboratories, one of the world's foremost
industrial research and development organizations. For a discussion of Lucent's
businesses and certain factors to consider in connection with those businesses,
see Lucent's Annual Report on Form 10-K for the year ended September 30, 1998,
as amended, which has been filed with the Securities and Exchange Commission.
Lucent's address is 600 Mountain Avenue, Murray Hill, NJ 07974 and its telephone
number is (908) 582-8500.

        On January 13, 1999, Lucent announced that it had entered into a
definitive agreement to merge with Ascend Communications, Inc., a developer,
manufacturer and seller of wide area networking solutions for telecommunications
carriers, Internet service providers and corporate customers worldwide. Under
the terms of the merger agreement, which was approved by each company's board of
directors, each share of Ascend common stock will be converted into 1.650 shares
of Lucent common stock. Based on Lucent's closing stock price of $53 15/16 on
January 12, 1999, the transaction would be valued at approximately $20 billion.
This transaction which is subject to customary conditions (including approval by
the Ascend shareholders), is expected to be completed following an Ascend
shareholders meeting to be held on June 24, 1999 and is expected to be accounted
for as a pooling of interests. However, there can be no assurance that the
merger will be approved by the Ascend shareholders.

                                  RISK FACTORS

        For a discussion of considerations relevant to an investment in Mosaix
common stock, see "Risk Factors."

                                  THE OFFERING

Common stock offered.........................     2,846,000 shares; upon
                                                  consummation of the merger,
                                                  each share of Mosaix common
                                                  stock will be automatically
                                                  converted into 0.19273 shares
                                                  of



                                       2
<PAGE>   8

                                                  Lucent common stock.

Common stock outstanding after the offering..     13,397,028(1)

Nasdaq symbol................................     MOSX

Use of proceeds..............................     For general corporate
                                                  purposes, including working
                                                  capital.


(1)     Based on shares outstanding as of June 18, 1999. Excludes 2,106,899
        shares of common stock reserved for issuance under Mosaix's stock
        options plans.

                             PURPOSE OF THE OFFERING

        In order to qualify the merger with Lucent for pooling of interests
accounting treatment, Mosaix needs to eliminate the effect of certain Mosaix
shares that it repurchased during the last two years by issuing new shares in
one or more transactions. The issuance of 2,846,000 shares of Mosaix common
stock in this offering is for that purpose, thereby permitting pooling of
interests accounting treatment for the merger. See "Purpose of Offering."




                                       3
<PAGE>   9

                                  RISK FACTORS

OUR MERGER WITH LUCENT MAY NOT BE COMPLETED.

        On April 2, 1999, we agreed to a merger with Lucent in which each share
of our common stock will be exchanged for 0.19273 shares of Lucent common stock.
The shares of our stock that you purchase in this offering will be a part of the
merger with Lucent if it is completed. See "Summary-Conditions to the Merger"
and "Purpose of the Offering." Important conditions must still be satisfied by
Lucent and us before the merger can be completed. We cannot guarantee that the
merger will be completed and therefore you may not receive shares of Lucent
common stock. If the merger is not completed, you will continue to hold any
shares Mosaix of common stock you purchase in the offering. Mosaix common stock
is a security with investment characteristics that are significantly different
from those of the Lucent common stock expected to be received in connection with
the merger.

THE EXCHANGE RATIO FOR LUCENT COMMON STOCK TO BE RECEIVED IN THE MERGER IS FIXED
AND WILL NOT BE ADJUSTED IN THE EVENT OF ANY CHANGE IN STOCK PRICE.

        Under the merger agreement, each share of our common stock will be
converted into the right to receive 0.19273 shares of Lucent common stock. This
exchange ratio is a fixed number and will not be adjusted in the event of any
increase or decrease in the price of Lucent common stock or our common stock.
The prices of Lucent common stock and our common stock at the closing of the
merger may vary from their respective prices on the date of this prospectus.
These prices may vary because of changes in the business, operations or
prospects of Lucent or Mosaix, market assessments of the likelihood that the
merger will be completed, the timing of the completion of the merger, the
prospects of post-merger operations, regulatory considerations, general market
and economic conditions and other factors. We urge prospective purchasers to
obtain current market quotations for Lucent common stock and Mosaix common
stock.

THE PRICE OF LUCENT COMMON STOCK MAY BE AFFECTED BY FACTORS DIFFERENT FROM THOSE
AFFECTING THE PRICE OF OUR COMMON STOCK.

        Upon completion of the merger with Lucent, our shareholders, including
you if you purchase Mosaix common stock in this offering, will become Lucent
shareholders. Alternatively, if the merger is not completed, you will continue
to own shares of Mosaix common stock that you purchase in this offering.
Lucent's business differs from our business and Lucent's results of operations,
as well as the price of Lucent's common stock, may be affected by factors
different from those affecting our results of operations and the price of our
common stock. For a discussion of Lucent's and our businesses and certain
factors to consider in connection with these businesses, see Lucent's Annual
report on Form 10-K for the year ended September 30, 1998, as amended, which has
been filed with the Securities and Exchange Commission, and our Annual Report on
Form 10-K for the year ended December 31, 1998, which is incorporated by
reference in this prospectus. For a discussion of additional factors that may
affect Lucent's business, see "Future Factors" in Lucent's Annual Report on Form
10-K referred to above. A discussion of additional factors that may affect our
business is set forth below.



                                       4
<PAGE>   10


THE INFORMATION IN THIS PROSPECTUS IS FORWARD-LOOKING, AND OUR ACTUAL
RESULTS MAY BE DIFFERENT FROM OUR PREDICTIONS.

        This prospectus and the documents we incorporate by reference contain
forward-looking statements that involve risks and uncertainties. The statements
in this prospectus that are not purely historical are forward-looking
statements. Words such as "anticipates," "expects," "intends," "plans,"
"believes," "seeks," "estimates," and similar expressions identify
forward-looking statements. But the absence of these words does not mean the
statement is not forward-looking. We cannot guarantee these statements, which
are subject to risks, uncertainties and assumptions that are difficult to
predict. Our actual results may differ materially from those we forecast in
forward-looking statements due to a variety of factors, including those set
forth in the following risk factors, elsewhere in this prospectus and in the
documents we have incorporated by reference. We will not update any
forward-looking statements due to new information, future events or otherwise.
Before investing in Mosaix common stock, you should consider carefully the
following risk factors, as well as the information contained in the rest of this
prospectus and in the documents we incorporate by reference.

OUR OPERATING RESULTS WILL LIKELY FLUCTUATE SIGNIFICANTLY.

        Our operating results have varied in the past, and we expect that they
will continue to fluctuate in the future. In particular, it is difficult to
predict the timing or amount of our revenues because

        -      our sales cycles are lengthy and variable, typically ranging
               between six to twelve months from our initial contact with a
               potential customer to the signing of an agreement (although
               occasionally sales require substantially more time);

        -      the amount of unfulfilled orders for our products at the
               beginning of a quarter is small because our products are
               typically shipped shortly after orders are received;
               nevertheless, we must properly anticipate the amount and
               configuration of products required for shipment and make changes,
               if necessary, in a short period of time;

        -      in any quarter a significant part of our revenue can depend on a
               relatively few large-scale installations of our products, which
               are often subject to changes in our customer's budgets and other
               delays beyond our control;

        -      the installation of our large customer orders can require lengthy
               and complex implementation and integration services, which may be
               provided by third parties; and

        -      we recognize a substantial portion of our revenues in the last
               month of a quarter and often in the last weeks or days of a
               quarter.

        Nevertheless, we base our decisions regarding our operating expenses on
anticipated revenue trends. Because many of our expenses are relatively fixed, a
delay in recognizing revenue from a limited number of transactions could cause
our operating results to vary significantly from quarter to quarter and from
year to year. To the extent these expenses are not followed by increased
revenues, our operating results will suffer.



                                       5
<PAGE>   11

SEASONALITY MAY CONTINUE TO AFFECT OUR REVENUES.

        We continue to experience significant seasonality with respect to
revenues. In general, we have recognized more revenues in our fourth quarter
than in each of the first three quarters and have experienced lower revenues in
our succeeding first quarter. In Europe, however, revenues are generally lower
in the third quarter as a result of reduced customer activity in the summer
months.

WE ARE DEPENDENT ON CONTINUED ADOPTION OF THE WINDOWS NT/MICROSOFT BACKOFFICE
PLATFORMS FOR OUR CUSTOMER RELATIONSHIP MANAGEMENT BUSINESS.

        We have designed our customer relationship management products to
operate on the Windows NT and Microsoft BackOffice computing platforms. As a
result, we market our products to customers who have developed their enterprise
computing systems around these platforms. Our future financial performance will
depend on continued growth in the number of enterprises that successfully adopt
the Windows NT and Microsoft BackOffice computing platforms. We cannot guarantee
that acceptance of the Windows NT and Microsoft BackOffice platforms will
continue to increase in the future. The adoption of new operating systems and
computing platforms, and the market for software applications that run on those
platforms, has in the past been significantly affected by the timing of new
product releases and enhancements to these platforms. If the Windows
NT/Microsoft BackOffice market fails to grow or grows more slowly than we
currently expect, or the market is affected by delays in the release of new or
enhanced products, our business, financial condition and operating results could
be materially adversely affected. Also, the performance of our products is, to
some extent, dependent on the technical capabilities of the Windows NT and
Microsoft BackOffice platforms. If the Windows NT and Microsoft BackOffice
platforms do not meet the technical demands of our products, the performance or
scalability of the customer relationship management solution may be limited and,
as a result, our business, financial condition and operating results could be
materially adversely affected.

THE MARKET FOR CUSTOMER RELATIONSHIP MANAGEMENT SOLUTIONS IS NEW AND HIGHLY
UNCERTAIN AND MAY NOT DEVELOP SUFFICIENTLY.

        The market for customer relationship management products is still
emerging, and continued growth in demand for and acceptance of customer
relationship management products remains uncertain. Even if the customer
relationship management market grows, businesses may purchase the customer
relationship management products of our competitors. We believe that many of our
potential customers are not fully aware of the benefits of customer relationship
management solutions and these solutions may never achieve market acceptance. We
have spent, and will continue to spend, considerable resources educating
potential customers about our products and customer relationship management
software in general. However, even with these educational efforts, market
acceptance of our products may not increase. If the market for our products does
not grow or grows more slowly than we currently anticipate, our business,
financial condition and operating results would be materially adversely
affected.

WE MAY NOT SUCCESSFULLY DEVELOP NEW PRODUCTS AND SERVICES.

        The customer relationship management and the call management systems
markets in which we compete are characterized by rapid technological change.
Existing products become obsolete and unmarketable when products utilizing new
technologies are introduced and new industry standards



                                       6
<PAGE>   12

emerge. For example, we may need to modify our products when third parties
change software that we integrate with our products. As a result, the life
cycles of our products are difficult to estimate. To be successful, we must
continue to enhance our current product line and develop new products that
successfully respond to such developments. We have delayed enhancements or new
product release dates several times in the past and cannot provide any
assurances that we will be able to introduce enhancements or new products
successfully or in a timely manner in the future. Our business, financial
condition and operating results would be materially adversely affected if we
have to delay release of our products and product enhancements or if these
products and product enhancements fail to achieve market acceptance when
released. In addition, customers may defer or forgo purchases of our products if
we, our competitors or major hardware, systems or software vendors introduce or
announce new products or product enhancements. Such events could materially
adversely affect our business, financial condition and operating results.

WE DEPEND ON KEY TECHNICAL AND EXECUTIVE EMPLOYEES WHO MAY NOT REMAIN WITH US.

        Our future performance will also depend largely on the efforts and
abilities of our key technical, customer support, sales and marketing and
managerial personnel and our ability to retain them. Competition for these
employees is intense in high technology industries and we have experienced
difficulty in hiring and retaining qualified technical, customer support, sales
and marketing and managerial personnel. The loss of any of our executive
officers could materially adversely affect our business, financial condition and
operating results.

WE RELY HEAVILY ON SERVICES PROVIDED BY THIRD PARTIES, SUCH AS SYSTEMS
INTEGRATORS.

        We rely heavily on relationships with a number of consulting and other
system integration firms for implementation and other services, as well as for
the endorsement of our products during the competitive evaluation stage of the
purchasing process. We also rely upon a number of distribution relationships and
intend to create new channels for distribution of our products. Although we seek
to maintain close relationships with these parties, many of them have similar,
and often more established relationships with our principal competitors. These
third parties, many of which have significantly greater resources than we have,
may in the future market products that compete with ours or reduce or
discontinue their relationships with us or their support of our products. If we
are unable to develop and retain effective, long-term relationships with these
third party distributors, system integrators and marketing partners, our
competitive position and financial performance could suffer.

WE MAY NOT BE ABLE TO SUCCESSFULLY COMPETE.

        The markets for call management systems and customer relationship
management software is intensely competitive.

        In the call management market, we face competition from such companies
as Davox Corporation, EIS International, Inc. and Melita International. We could
also face competition from major suppliers of on-premise call switching systems,
who could sell products they develop or who could sell our competitors'
products.



                                       7
<PAGE>   13

        In the customer relationship management market, we face competition from
such companies as FileNET, IBM, Action Technologies, Staffware, Pegasystems,
Chordaiant and DST Systems. We expect this market to become even more intensely
competitive, with these companies expanding their products and with other large,
integrated computer companies entering the market directly or through alliances
or partnering arrangements. Particularly in this market, many of our competitors
and potential competitors have greater financial, technical and marketing
resources than us and also have established relationships with many of our
target customers.

WE FACE RISKS FROM INTERNATIONAL OPERATIONS.

        Our sales of products to customers in international markets accounted
for 28.9% of our total sales in 1998. As a result, we are subject to the normal
risks of international sales, such as currency fluctuations, longer payment
cycles, greater difficulties in accounts receivable collections and compliance
with export laws and a wide variety of foreign laws. Any difficulties with
respect to foreign export or other laws would have a material adverse effect on
our international operations. The financial crisis in Asia adversely affected
our 1998 sales in the region and may continue to have an effect on our
operations in Asia in future quarters. Additionally, similar crises could
develop in other foreign markets in the future and have a material adverse
impact on our operating results in a future period. Because we invoice certain
of our foreign sales in local currency (the British Pound Sterling) and do not
hedge these transactions, our results could be adversely affected by
fluctuations in exchange rates and we could suffer significant foreign currency
losses.

WE MAY BE UNABLE TO ADEQUATELY PROTECT OUR PROPRIETARY RIGHTS.

        Our success depends in part on our ability to protect our proprietary
rights. To protect our proprietary rights, we rely primarily on a combination of
copyright, trade secret and trademark laws, confidentiality agreements with
employees and third parties, and protective contractual provisions such as those
contained in license agreements with consultants, vendors and customers. Despite
our efforts to protect our proprietary rights, unauthorized parties may copy
aspects of our products, and obtain and use information that we regard as
proprietary. Other parties may breach confidentiality agreements and other
protective contracts we have entered into, and we may not become aware of, or
have adequate remedies in the event of, such breach. This can result in
increased competition for our products.

WE RELY ON SOFTWARE LICENSED TO US BY THIRD PARTIES.

        We incorporate into our products certain software that is licensed to us
by third-party software developers, including software that is integrated with
internally developed software and used in our products. Although we believe
there are other sources for this licensed software, any significant interruption
in the supply of any of this licensed software could materially adversely affect
our sales, unless and until we can replace the functionality provided by this
licensed software. Because our products incorporate software developed and
maintained by third parties, we depend on such third parties' abilities to
deliver and support reliable products, enhance their current products, develop
new products on a timely and cost-effective basis, and respond to emerging
industry standards and other technological changes. The third-party software
currently offered in conjunction with our products may become obsolete or
incompatible with future versions of our products. Our sales could be materially
adversely affected if we are unable to replace the functionality provided by
that software.



                                       8
<PAGE>   14

OUR PRODUCTS MAY SUFFER FROM DEFECTS OR ERRORS.

        Software and other products as complex as ours must be compatible with
products produced by third parties. In addition, products produced by third
parties frequently contain errors or defects, especially when first introduced
or when new versions are released. We have had to delay commercial release of
certain versions of our products until software problems were corrected and in
some cases have provided product enhancements to correct errors in released
products. We cannot provide any assurances that our new products or releases
will be free from errors after commercial shipments have begun. Any errors that
are discovered after commercial release could result in loss of revenues or
delay in market acceptance, diversion of development resources, damage to our
reputation or increased service and warranty costs, all of which could
materially adversely affect our business, financial condition and operating
results. Our products are sometimes intended for use in applications that are
critical to our customer's business. As a result, our customers have greater
sensitivity to product defects and require higher levels of performance than is
generally true with other hardware and software products.

CHANGES IN GOVERNMENT REGULATION MAY ADVERSELY AFFECT OUR OPERATIONS.

        While existing industry legislation does not directly regulate the
manufacture and sale of our call management products, present laws may affect
the ability of our customers to utilize some of our products in certain ways.
For example, call management systems may not be used for certain prohibited debt
collection and remote telephone solicitation practices, nor may they be used
under certain circumstances to leave or play artificial or prerecorded messages.
These practices are governed by such federal laws as the Telephone Consumer
Protection Act of 1991 and the Telemarketing and Consumer Fraud and Abuse
Prevention Act, which authorize the FCC and Federal Trade Commission,
respectively, to issue additional regulations and administer such laws. In
response to such regulations, telecommunications companies and other service
providers are developing products that allow consumers to block or screen
in-bound telemarketing phone calls. The development of these products may reduce
the effectiveness of our products when used for such purposes. In addition, most
states have enacted legislation limiting certain telephone solicitation
practices or restricting use of automatic dialing and announcement devices.
Other federal and state legislation that has been proposed from time to time
include bills that would, if enacted, recognize certain privacy rights of
employees at the work site and regulate the ability of employers to monitor job
performance, including monitoring employees' telephone communication or
gathering information regarding such communications. Certain of our products are
specifically targeted at providing agent effectiveness monitoring and therefore
sales of such products could be adversely affected. It is possible that such
legislation or other legislation, if enacted, might directly or indirectly
affect how our call management systems can be used and might force our customers
to use other methods of contacting their customers. Similarly, international
regulations and laws, particularly in Europe and Asia, could have an adverse
effect on our business.

WE FACE "YEAR 2000" RISKS.

        Many currently installed computer systems are not capable of
distinguishing 21st century dates from 20th century dates. As a result,
beginning on January 1, 2000, computer systems and software used by many
companies and organizations in a wide variety of industries, including
technology, transportation, utilities, finance and telecommunications, will
produce erroneous results or fail unless they are modified or upgraded to
process date information correctly.



                                       9
<PAGE>   15

        Although we believe the current versions of our software products are
Year 2000 compliant, we may face claims based on Year 2000 issues arising from
the integration of multiple products within an overall system. We may also
experience reduced sales of our products as potential customers reduce their
budgets for customer relationship management software due to increased
expenditures on their own Year 2000 compliance efforts.

         We cannot provide any assurances, however, that we and our customers
and suppliers will identify and correct all significant Year 2000 problems on a
timely basis. Remediation efforts may involve significant time and expense and
uncorrected problems could materially adversely affect our business, results of
operations and financial condition.

        We made software and hardware upgrades available to existing customers
that will enable their systems to be Year 2000 compliant. We do have, however,
some customers who have purchased call management systems in the past for which
such hardware upgrades are not available. Although we continue to encourage
these customers to migrate to current product versions, they may not do so. In
addition, a significant number of existing customers, who are currently paying
maintenance fees, have not yet upgraded to the latest Year 2000 compliant
products. If too many customers request to be upgraded late in 1999, we may be
unable to satisfy these demands with our current personnel by January 1, 2000.
Because of these issues, we may be subject to claims relating to non-compliant
Year 2000 products sold in the past, and for business interruptions caused by
our inability to upgrade all customers to a Year 2000 compliant system. Our
services revenues also may be adversely affected if customers choose not to
upgrade or otherwise to discontinue use of our products.

        Mosaix's products may be materially adversely affected by our existing
and potential customers' internal focus of resources and available budgets on
resolving Year 2000 problems. The potential for distraction from normal customer
purchasing cycles and activities will exist throughout 1999, and possibly into
2000.

WE RELY ON LIMITED SOURCES OF SUPPLY FOR SOME OF OUR PRODUCTS.

        We purchase two principal components for our call management system from
sole-source vendors. If these components become unavailable without sufficient
advance notice to enable us to develop alternative sources, or if efforts to
establish alternate sources are unsuccessful, this would adversely affect our
ability to manufacture our call center system products.

WE HAVE LIMITED PRODUCT DIVERSIFICATION.

        While we have developed new software products and services and have
multiple distribution channels, we expect that our call management system
products and our customer relationship management products will continue to
account for most of our revenues in the future. A decline in demand for those
products as a result of competition, technological change or other factors would
have a material adverse effect on our results of operations.



                                       10
<PAGE>   16

                                 USE OF PROCEEDS

        The net proceeds from the sale of the shares covered by this prospectus
will be used for general corporate purposes, including working capital.

                               PURPOSE OF OFFERING

        Our purpose in issuing the shares in this offering is to enable the
merger of Mosaix with Lucent to qualify for pooling of interests accounting
treatment. Under United States generally accepted accounting principles, pooling
of interests accounting treatment is not available in a merger if more than 10%
of the shares of stock to be exchanged in a business combination, such as a
merger, are so-called "tainted shares." Shares of Mosaix common stock that have
been reacquired by Mosaix within the two years prior to the merger, except those
acquired for certain specific purposes unrelated to the merger, are classified
as tainted shares. Such shares must be reissued prior to the consummation of the
merger to "cure" the taint associated with them. Under the merger agreement,
Mosaix has agreed to issue not less than 2,846,000 shares of its common stock
prior to the consummation of the merger so that the merger may qualify for
pooling of interests accounting treatment.

        There can be no guarantee that the merger will be consummated following
the issuance and sale of shares in this offering. Although a number of
conditions to consummation of the merger have been satisfied, completion of the
merger remains subject to various conditions, including, among others, (i)
approval of the merger by the holders of two-thirds of outstanding Mosaix common
stock, (ii) the absence of material litigation relating to the merger or
otherwise, (iii) the continued accuracy of the representations and warranties of
each of Mosaix and Lucent and the continuing performance by Mosaix and Lucent of
their respective obligations under the merger agreement, (iv) the absence of any
material adverse change in the business or financial condition of either Mosaix
or Lucent, (v) the receipt of accountants' letters regarding concurrence with
Lucent and Mosaix managements' conclusions that pooling of interests accounting
treatment is appropriate for the merger, and (vi) the completion of this
offering on terms and conditions reasonably acceptable to Lucent. Mosaix has
called a meeting of its shareholders to consider approval of the merger on July
12, 1999 and does not intend to complete the sale of any shares in this offering
until and unless the shareholders have approved the merger.

        If the merger is not consummated, purchasers of shares in this offering
will remain holders of Mosaix common stock, a security with investment
characteristics that are significantly different from those of the Lucent common
stock expected to be received in connection with the merger.

                           FORWARD-LOOKING INFORMATION

        This prospectus includes "forward-looking statements" within the meaning
of the Private Securities Litigation Reform Act of 1995. The Act provides a
"safe harbor" for forward-looking statements to encourage companies to provide
prospective information about themselves so long as they identify these
statement as forward-looking and provide meaningful cautionary statements
identifying important factors that could cause actual results to differ from the
projected results. All statements other than statements of historical fact we
make in this Prospectus or in any document incorporated by reference are
forward-looking. In particular, the statements herein regarding industry
prospects and our future results of operations or financial position are
forward-looking statements. Forward-looking



                                       11
<PAGE>   17

statements reflect our current expectations and are inherently uncertain. Our
actual results may differ significantly from our expectations. The section
entitled "Risk Factors" describes some, but not all, of the factors that could
cause these differences.

                         HOW TO OBTAIN MORE INFORMATION

        We file reports, proxy statements and other information with the
Securities and Exchange Commission. You may read any document we file at the
SEC's public reference rooms in Washington, D.C., Chicago, Illinois and New
York, New York. Please call the SEC toll free at 1-800-SEC-0330 for information
about its public reference rooms. You may also read our filings at the SEC's web
site at http://www.sec.gov.

        We have filed with the SEC a registration statement on Form S-3 under
the Securities Act. This prospectus does not contain all of the information in
the registration statement. We have omitted certain parts of the registration
statement, as permitted by the rules and regulations of the SEC. You may inspect
and copy the registration statement, including exhibits, at the SEC's public
reference facilities or web site. Our statements in this prospectus about the
contents of any contract or other document are not necessarily complete. You
should refer to the copy of each contract or other document we have filed as an
exhibit to the registration statement for complete information.

        The SEC allows us to "incorporate by reference" into this prospectus the
information we file with it. This means that we can disclose important
information to you by referring you to those documents. This information we
incorporate by reference is considered a part of this prospectus, and later
information we file with the SEC will automatically update and supersede this
information. We incorporate by reference the documents listed below and any
future filings we make with the SEC under Sections 13(a), 13(c), 14 and 15(d) of
the Securities Exchange Act of 1934 until this offering is completed:

        1. Mosaix's Current Report on Form 8-K, filed with the Commission on
           April 16, 1999;

        2. Mosaix's Proxy Statement, filed with the Commission on June 9, 1999;

        3. Mosaix's Annual Report on Form 10-K for the year ended December 31,
           1998;

        4. Mosaix's Quarterly Report on Form 10-Q for the quarter ended March
           31, 1999;

        5. The description of the common stock in Mosaix's Registration
           Statement on Form 8-A effective as of June 8, 1990, including any
           amendment or report filed to update the description; and

        6. All other documents filed by Mosaix pursuant to Section 13(a), 13(c),
           14 or 15(d) of the Exchange Act after the date of this prospectus and
           prior to the termination of this offering.

        You may obtain copies of these documents, without exhibits, free of
charge by contacting Mosaix's corporate secretary at our principal offices,
which are located at 6464 185th Avenue NE, Redmond, Washington 98052, telephone
number (425) 881-7544. You may visit our website at www.mosaix.com.



                                       12
<PAGE>   18

        You should rely only on the information incorporated by reference or
provided in this prospectus or any prospectus supplement. We have not authorized
anyone else to provide you with different information. Mosaix is not making an
offer of these securities in any state where the offer is not permitted. You
should not assume that the information in this prospectus or any prospectus
supplement is accurate as of any date other than the date on the front of the
document.

                              PLAN OF DISTRIBUTION

        The shares of common stock offered by Mosaix may be sold from time to
time to purchasers directly in one or more transactions at a fixed price, which
may be changed, at varying prices determined at the time of sale or at
negotiated prices. Alternatively, Mosaix may from time to time sell the common
stock in transactions involving broker-dealers who may act as agents and/or may
acquire common stock from Mosaix as principals and who may receive compensation
from Mosaix and/or the purchasers of the shares. Broker-dealers who acquire
common stock as principals may thereafter resell such common stock in
transactions, including transactions of the nature described above.
Broker-dealers may be entitled, under agreements that may be entered into with
Mosaix, to indemnification by Mosaix against certain liabilities under the
Securities Act. Any broker-dealers who participate in a sale of shares of common
stock may be deemed to be "underwriters" as defined in the Securities Act. Any
commissions paid or any discounts or concessions allowed to any such
broker-dealers, and, if any such broker-dealers purchase shares of common stock
as principals, any profits received on the resale of such shares of common
stock, may be deemed to be underwriting discounts and commissions under the
Securities Act.

        In order to comply with the securities laws of certain states, if
applicable, the common stock will be sold in such jurisdictions only through
registered or licensed brokers or dealers. In addition, in certain states the
common stock may not be sold unless it has been registered or qualified for sale
in the applicable state or an exemption from the registration or qualification
requirement is available and is complied with.

        In order to facilitate the offering of the common stock, purchasers may
engage in transactions that stabilize, maintain or otherwise affect the price of
the common stock. Specifically, purchasers may over-allot in connection with the
offering, creating a short position in the common stock for their own account.
In addition, to cover over-allotments or to stabilize the price of the common
stock, purchasers may bid for, and purchase, shares of the common stock in the
open market. Purchasers may also reclaim selling concessions allowed to an
underwriter or a dealer for distributing the common stock in the offering, if
the purchasers repurchase previously distributed common stock in transactions to
cover their short positions, in stabilization transactions or otherwise. These
activities may stabilize or maintain the market price of the common stock above
market levels that may otherwise prevail. Finally, purchasers may bid for, and
purchase shares of the common stock in market making transactions and impose
penalty bids. The purchasers are not required to engage in these activities, and
may end any of these activities at any time.

        As permitted by Rule 103 under the Exchange Act, purchasers may make
bids for or purchases of shares of common stock in the Nasdaq National Market
until such time, if any, when a stabilizing bid for such securities has been
made. Rule 103 generally provides that (1) a passive market maker's net daily
purchases of the common stock may not exceed 30% of its average daily trading
volume in such securities for the two full consecutive calendar months (or any
60 consecutive days ending within the 10



                                       13
<PAGE>   19

days) immediately preceding the filing date of the registration statement of
which this prospectus forms a part, (2) a passive market maker may not effect
transactions or display bids for the common stock at a price that exceeds the
highest independent bid for shares of common stock by persons who are not
passive market makers, and (3) bids made by passive market makers must be
identified as such.

        Mosaix and Deutsche Bank Securities Inc. ("DBSI") have entered into an
agreement pursuant to which DBSI will use its best efforts to sell the shares of
common stock in this offering at prices related to prevailing market prices.
Such assistance may consist of effecting sales of the shares of common stock
offered hereby through market making activities or in block trades. If DBSI
effects the sale of any shares in this offering, it will receive a fee equal to
2% of the sales price. Such agreement contains customary terms and conditions
including Mosaix's agreement to indemnify DBSI from certain liabilities,
including liabilities under the Securities Act of 1933, as amended. DBSI is the
successor to the investment banking and other capital markets businesses of BT
Alex. Brown Incorporated. BT Alex. Brown Incorporated acted and DBSI continues
to act, as financial advisor to Mosaix in connection with its merger with
Lucent. Based on the terms of BT Alex. Brown Incorporated's engagement, Mosaix
agreed to pay $100,000 upon execution of the engagement letter and $400,000
upon the public announcement of the merger, each of which will be credited
against an aggregate financial advisory fee based on the value of the merger
consideration at closing (which fee would have been approximately $1,700,000
based on the merger value at the date of this prospectus) payable on
consummation of the merger.

        There can be no assurance that Mosaix will sell any or all of the shares
of common stock offered hereby. It is anticipated that this offering will remain
in effect until the shares of common stock offered hereby have been sold, but in
no event will any shares be sold in this offering after the closing of the
merger.

                            VALIDITY OF COMMON STOCK

        Perkins Coie LLP, Seattle, Washington, will provide Mosaix with an
opinion as to legal matters in connection with the common stock offered by this
prospectus.

                                     EXPERTS

        The consolidated financial statements and financial statement schedule
of Mosaix, Inc. as of December 31, 1998 and 1997, and for each of the years in
the three-year period ended December 31, 1998, have been incorporated by
reference herein and in the registration statement in reliance upon the report
of KPMG LLP, independent auditors, incorporated by reference herein, and upon
the authority of said firm as experts in accounting and auditing.



                                       14
<PAGE>   20

================================================================================

    WE HAVE NOT AUTHORIZED ANY PERSON TO GIVE YOU ANY INFORMATION OR TO MAKE ANY
REPRESENTATIONS OTHER THAN THOSE CONTAINED IN THIS PROSPECTUS. YOU SHOULD NOT
RELY ON ANY INFORMATION OR REPRESENTATIONS OTHER THAN THIS PROSPECTUS. THIS
PROSPECTUS IS NOT AN OFFER TO SELL OR A SOLICITATION OF AN OFFER TO BUY ANY
SECURITIES OTHER THAN THE COMMON STOCK. IT IS NOT AN OFFER TO SELL OR A
SOLICITATION OF AN OFFER TO BUY SECURITIES IF THE OFFER OR SOLICITATION WOULD BE
UNLAWFUL. THE AFFAIRS OF MOSAIX MAY HAVE CHANGED SINCE THE DATE OF THIS
PROSPECTUS. YOU SHOULD NOT ASSUME THAT THE INFORMATION IN THIS PROSPECTUS IS
CORRECT AT ANY TIME SUBSEQUENT TO ITS DATE.

                              --------------------


================================================================================



                                       1
<PAGE>   21

================================================================================




                                2,846,000 SHARES



                                  MOSAIX, INC.

                                  COMMON STOCK




                                 --------------

                                   PROSPECTUS

                                 --------------


                            DEUTSCHE BANC ALEX. BROWN



                                  JULY __, 1999



================================================================================


<PAGE>   22

                                     PART II

                     INFORMATION NOT REQUIRED IN PROSPECTUS

ITEM 14.  OTHER EXPENSES OF ISSUANCE AND DISTRIBUTION

        The following table sets forth the costs and expenses, other than
underwriting discounts payable, by the registrant in connection with the sale of
common stock being registered. All amounts are estimates except the SEC
registration fee and the Nasdaq National Market additional listing fee.

<TABLE>
<S>                                                                                <C>
       SEC registration fee..................................................      $  8,814
       Nasdaq National Market listing fee....................................        17,500
       Legal fees and expenses...............................................        15,000
       Accounting fees and expenses..........................................        20,000
       Miscellaneous fees and expenses.......................................        10,000
                                                                                   --------
           Total.............................................................      $ 71,314
                                                                                   ========
</TABLE>

ITEM 15.  INDEMNIFICATION OF DIRECTORS AND OFFICERS

        Sections 23B.08.500 through 23B.08.600 of the Washington Business
Corporation Act authorize a court to award, or a corporation's board of
directors to grant, indemnification to directors and officers on terms
sufficiently broad to permit indemnification under certain circumstances for
liabilities arising under the Securities Act of 1933, as amended (the
"Securities Act"). Section 10 of the registrant's Bylaws provides for
indemnification of the registrant's directors, officers, employees and agents to
the maximum extent permitted by Washington law.

        Section 23B.08.320 of the Washington Business Corporation Act authorizes
a corporation to limit a director's liability to the corporation or its
shareholders for monetary damages for acts or omissions as a director, except in
certain circumstances involving intentional misconduct, knowing violations of
law or illegal corporate loans or distributions, or any transaction from which
the director personally receives a benefit in money, property or services to
which the director is not legally entitled. Article 8 of the registrant's
Articles of Incorporation contains provisions implementing, to the fullest
extent permitted by Washington law, such limitations on a director's liability
to the registrant and its shareholders.

        The registrant also has entered into indemnification agreements under
which it has agreed, among other things, to indemnify its directors and officers
against certain liabilities.

<PAGE>   23

ITEM 16.  EXHIBITS

        1.1      Form of Agreement between Mosaix, Inc. and Deutsche Bank
                 Securities, Inc.

        5.1      Opinion of Perkins Coie LLP, counsel to the registrant,
                 regarding the legality of the Common Stock

       23.1      Consent of KPMG LLP, independent auditors

       23.2      Consent of Perkins Coie LLP (contained in Exhibit 5.1)

       24.1      Power of Attorney (contained on signature page)

ITEM 17.  UNDERTAKINGS

        A.     The undersigned registrant hereby undertakes:

               (1) To file, during any period in which offers or sales are being
made, a post-effective amendment to this Registration Statement (i) to include
any prospectus required by Section 10(a)(3) of the Securities Act of 1933; (ii)
to reflect in the prospectus any facts or events arising after the effective
date of the registration statement (or the most recent post-effective amendment
thereof) which, individually or in the aggregate, represent a fundamental change
in the information set forth in the registration statement. Notwithstanding the
foregoing, any increase or decrease in volume of securities offered (if the
total dollar value of securities offered would not exceed that which was
registered) and any deviation from the low or high end of the estimated maximum
offering range may be reflected in the form of prospectus filed with the
Commission pursuant to Rule 424(b) if, in the aggregate, the changes in volume
and price represent no more than 20 percent change in the maximum aggregate
offering price set forth in the "Calculation of Registration Fee" table in the
effective registration statement; and (iii) to include any material information
with respect to the plan of distribution not previously disclosed in the
registration statement or any material change to such information in the
registration statement;

               (2) That, for the purpose of determining any liability under the
Securities Act of 1933, each such post-effective amendment shall be deemed to be
a new registration statement relating to the securities offered therein, and the
offering of such securities at that time shall be deemed to be the initial bona
fide offering thereof; and

               (3) To remove from registration by means of a post-effective
amendment any of the securities being registered which remain unsold at the
termination of the offering.

        B. The undersigned registrant hereby undertakes that, for purposes of
determining any liability under the Securities Act of 1933, each filing of the
Registrant's annual report pursuant to Section 13(a) or section 15(d) of the
Securities Exchange Act of 1934 (and, where applicable, each filing of an
employee benefit plan's annual report pursuant to Section 15(d) of the
Securities Exchange Act of 1934) that is incorporated by reference in the
registration statement shall be deemed to be a new registration statement
relating to the securities offered herein, and the offering of such securities
at that time shall be deemed to be the initial bona fide offering thereof.

<PAGE>   24

        C. Insofar as indemnification for liabilities arising under the
Securities Act of 1933 may be permitted to directors, officers and controlling
persons of the registrant pursuant to the foregoing provisions, or otherwise,
the registrant has been advised that in the opinion of the Securities and
Exchange Commission such indemnification is against public policy as expressed
in the Securities Act and is, therefore, unenforceable. In the event that a
claim for indemnification against such liabilities (other than the payment by
the registrant of expenses incurred or paid by a director, officer or
controlling person of the registrant in the successful defense of any action,
suit or proceeding) is asserted by such director, officer or controlling person
in connection with the securities being registered, the registrant will, unless
in the opinion of its counsel the matter has been settled by controlling
precedent, submit to a court of appropriate jurisdiction the question of whether
such indemnification by it is against public policy as expressed in the
Securities Act and will be governed by the final adjudication of such issue.

        D. The undersigned registrant hereby undertakes that:

               (1) For purposes of determining any liability under the
Securities Act of 1933, the information omitted from the form of prospectus
filed as part of this registration statement in reliance upon Rule 430A and
contained in a form of prospectus filed by the registrant pursuant to Rule
424(b)(1) or (4) or 497(h) under the Securities Act shall be deemed to be part
of this registration statement as of the time it was declared effective.

               (2) For the purpose of determining any liability under the
Securities Act of 1933, each post-effective amendment that contains a form of
prospectus shall be deemed to be a new registration statement relating to the
securities offered therein, and the offering of such securities at that time
shall be deemed to be the initial bona fide offering thereof.

<PAGE>   25

                                   SIGNATURES

        Pursuant to the requirements of the Securities Act of 1933, the
registrant certifies that it has reasonable grounds to believe that it meets all
of the requirements for filing on Form S-3 and has duly caused this Registration
Statement to be signed on its behalf by the undersigned, thereunder duly
authorized, in the City of Redmond, State of Washington, on the 18th day of
June, 1999.

                                      Mosaix, Inc.

                                       /s/ Nicholas A. Tiliacos
                                      ------------------------------------------
                                      By:  Nicholas A. Tiliacos
                                           President and Chief Executive Officer

                                POWER OF ATTORNEY

        Each person whose individual signature appears below hereby authorizes
Nicholas A. Tiliacos and John J. Flavio, or either of them, as attorneys-in-fact
with full power of substitution, to execute in the name and on the behalf of
each person, individually and in each capacity stated below, and to file, any
and all amendments to this Registration Statement, including any and all
post-effective amendments, and any related Rule 462(b) Registration Statement
and any amendment thereto.

        Pursuant to the requirements of the Securities Act of 1933, this
Registration Statement has been signed by the following persons in the
capacities indicated below on the 18th day of June 1999.

<TABLE>
<CAPTION>
                  SIGNATURE                                            TITLE
                  ---------                                            -----
<S>                                             <C>

       /s/  Nicholas A. Tiliacos                President, Chief Executive Officer, and Director
- ----------------------------------------        (Principal Executive Officer)
          Nicholas A. Tiliacos

           /s/ John J. Flavio
- ----------------------------------------        Senior Vice President and Chief Financial Officer
             John J. Flavio

        /s/ Michael A. Jacobsen
- ----------------------------------------        Controller and Principal Accounting Officer
          Michael A. Jacobsen

           /s/ Tom A. Alberg
- ----------------------------------------        Director
             Tom A. Alberg

           /s/ H. Robert Gill
- ----------------------------------------        Director
             H. Robert Gill

          /s/ Harvey N. Gillis
- ----------------------------------------        Director
            Harvey N. Gillis
</TABLE>

<PAGE>   26

<TABLE>
<S>                                             <C>

            /s/ Umang Gupta
- ----------------------------------------        Director
              Umang Gupta

           /s/  David J. Ladd
- ----------------------------------------        Director
             David J. Ladd

        /s/ Robert S. Leventhal
- ----------------------------------------        Director
          Robert S. Leventhal
</TABLE>

<PAGE>   27

                                  EXHIBIT INDEX



<TABLE>
<CAPTION>
        EXHIBIT
        NUMBER
        -------
<S>                <C>

           1.1     Form of Agreement between Mosaix, Inc. and Deutsche Bank
                   Securities, Inc.

           5.1     Opinion of Perkins Coie LLP, counsel to the registrant,
                   regarding the legality of the Common Stock

          23.1     Consent of KPMG LLP, independent auditors

          23.2     Consent of Perkins Coie LLP (contained in Exhibit 5.1)

          24.1     Power of Attorney (contained on signature page)
</TABLE>


<PAGE>   1
                                                                     EXHIBIT 1.1

                                    AGREEMENT



DEUTSCHE BANC. ALEX. BROWN
1 South Street
15th Floor
Baltimore, MD 21202
(410) 727-1700


                                  (INSERT DATE)


Deutsche Bank Securities Inc.
1 South Street
15th Floor
Baltimore, Maryland 21202

Re:     Sale of the Common Shares of Mosaix, Inc.

Gentlemen:

        Mosaix, Inc. (the "Company") has filed a registration statement on Form
S-3 (File No. (Insert) (the "Registration Statement") with respect to (Insert
Number) shares of the Common Stock of the Company.

        The Registration Statement includes a prospectus (the "Prospectus").
Each preliminary prospectus included in the Registration Statement prior to the
time it becomes effective is herein referred to as a "Preliminary Prospectus."
Any reference herein to any Preliminary Prospectus or the Prospectus shall be
deemed to refer to and include the documents incorporated by reference therein
and any amendments and supplements thereon. From time to time, Deutsche Bank
Securities Inc. ("Deutsche Bank") may purchase Shares from the Company, either
as principal or agent, for resale to members of the public.

        The Company represents, warrants and covenants:

        a)      The Company is current in its filings under the Securities
                Exchange Act of 1934, and the Registration Statement is
                effective under the Securities Act of 1933, as amended (the
                "Act").

        b)      The Registration Statement and the Prospectus comply or will
                comply in all material respects, as the case may be, to the
                requirements of, the Act and the Rules and Regulations
                thereunder and that the documents incorporated by reference in
                the Prospectus, at the time they were filed


<PAGE>   2
                with the Securities and Exchange Commission, conformed at the
                time of filing, in all material respects to the requirements of
                the Securities Exchange Act of 1934 or the Act, as applicable,
                and the Rules and Regulations thereunder.

        c)      The Registration Statement and any amendment thereto, does not
                contain and will not contain, as the case may be, any untrue
                statement of a material fact and does not omit nor will not omit
                to state any material fact required to be stated therein or
                necessary to make the statements therein not misleading and the
                Prospectus and any amendments and supplements thereto does not
                contain and will not contain, as the case may be, any untrue
                statement of a material fact and does not omit nor will not omit
                to state any material fact required to be stated therein or
                necessary to make the statements therein, in the light of the
                circumstances under which they were made, not misleading.

        d)      The Company will advise Deutsche Bank promptly if it learns of:
                (i) any request of the Securities and Exchange Commission (the
                "Commission") for amendment to the Registration Statement or for
                supplement to the Prospectus or for any additional information
                and (ii) the issuance by the Commission of any stop order
                suspending the effectiveness of the Registration Statement or
                the use of the Prospectus, or of the institution of any
                proceedings for that purpose.

        The Company agrees to indemnify and hold harmless Deutsche Bank and each
        person, if any, who controls Deutsche Bank within the meaning of the Act
        against any losses, claims, damages or liabilities to which Deutsche
        Bank or such controlling person may become subject under the Act or
        otherwise, insofar as such losses, claims, damages or liabilities (or
        actions or proceedings in respect thereof) arise out of or are based
        upon: (a) any untrue statement or alleged untrue statement of any
        material fact contained or incorporated by reference in the Registration
        Statement, any Preliminary Prospectus, the Prospectus or any amendment
        or supplement thereto, or (b) the omission or alleged omission to state
        therein a material fact required to be stated therein or necessary to
        make the statements therein not misleading in light of the circumstances
        under which they were made, and will reimburse Deutsche Bank and each
        such controlling person for any legal or other expenses reasonably
        incurred by Deutsche Bank or such controlling person in connection with
        investigating or defending any such loss, claim, damage, liability,
        action or proceeding and expenses reasonably incurred in responding to a
        subpoena or governmental inquiry whether or not Deutsche Bank or such
        controlling person is a party to any action or proceeding; provided,
        however, that the Company will not be liable in such case to the extent
        that any such loss, claim, damage or liability arises or is based upon
        any sale of Shares to any person by Deutsche Bank if Deutsche Bank
        failed to send or give a copy of the Prospectus, as the same may be
        amended or supplemented, to that person within the time required by the
        Act, and that the untrue statement or alleged


<PAGE>   3
        untrue statement of a material fact was corrected in the Prospectus.
        This indemnity agreement will be in addition to any liability which the
        Company may otherwise have.

                In case any proceeding (including any governmental
        investigation) shall be instituted involving any person in respect of
        which indemnity may be sought pursuant to this Agreement, such person
        (the "indemnified party") shall promptly notify the person against whom
        such indemnity may be sought (the "indemnifying party"). In case any
        such proceeding shall be brought against any indemnified party and it
        shall notify the indemnifying party of the commencement thereof, the
        indemnifying party shall be entitled to participate therein, and, to the
        extent it shall wish, jointly with any other indemnifying party, to
        assume the defense thereof, with counsel satisfactory to such
        indemnified party and shall pay as incurred the reasonable fees and
        disbursements of such counsel related to such proceeding. In any such
        proceeding, any indemnified party shall have the right to retain its own
        counsel at its own expense. Notwithstanding the foregoing, the
        indemnifying party shall pay as incurred the fees and expenses of the
        counsel retained by the indemnified party in the event: (i) the
        indemnifying party and the indemnified party shall have mutually agreed
        to the retention of such counsel or (ii) the named parties to any such
        proceeding (including any impleaded parties) include both the
        indemnifying party and the indemnified party and representation of both
        parties by the same counsel would be inappropriate due to actual or
        potential differing interests between them. It is understood that the
        indemnifying party shall not, in connection with any proceeding or
        related proceedings in the same jurisdiction, be liable for the
        reasonable fees and expenses of more than one separate firm for all such
        indemnified parties. The indemnifying party shall not be liable for any
        settlement of any proceeding effected without its written consent but if
        settled with such consent or if there be a final judgment for the
        plaintiff, the indemnifying party agrees to indemnify the indemnified
        party from and against any loss or liability by reason of such
        settlement or judgment.

                If the indemnification provided for herein is unavailable or
        insufficient to hold harmless an indemnified party in respect of any
        losses, claims, damages or liabilities (or actions or proceedings in
        respect thereof) referred to therein, then each indemnifying party shall
        contribute to the amount paid or payable by such indemnified party as a
        result of such losses, claims, damages or liabilities (or actions or
        proceedings in resect thereof) in such proportion as is appropriate to
        reflect the relative benefits received by the Company on the one hand
        and Deutsche Bank on the other from the offering of the Shares. If,
        however, the allocation provided by the immediately preceding sentence
        is not permitted by applicable law then each indemnifying party shall
        contribute to such amount paid or payable by such indemnified party in
        such proportion as is appropriate to reflect not only such relative
        benefits but also the relative fault of the Company on the one hand and
        Deutsche Bank on the other in connection with the statements or
        omissions which resulted in such losses, claims, damages or liabilities
        (or actions or proceedings in respect thereof), as well as any other
        relevant equitable


<PAGE>   4
        considerations. The relative benefits received by the Company on the one
        hand and Deutsche Bank on the other shall be deemed to be in the same
        proportion as the total net proceeds from the offering received by the
        Company bear to the total commissions and other compensation received by
        Deutsche Bank. The relative fault shall be determined by reference to,
        among other things, the parties' relative intent, knowledge, access to
        information and opportunity to correct or prevent such statement or
        omission.

                The parties agree that it would not be just and equitable if
        contributions pursuant to this Agreement were determined by pro rata
        allocation or by any other method of allocation which does not take
        account of the equitable considerations referred to above. The amount
        paid or payable by an indemnified party as a result of the losses,
        claims, damages or liabilities (or actions or proceedings in respect
        thereof) referred to above shall be deemed to include any legal or other
        expenses reasonably incurred by such indemnified party in connection
        with investigating or defending any such action or claim.
        Notwithstanding the provisions of this Agreement, Deutsche Bank shall
        not be required to contribute any amount in excess of the commissions
        and other compensation applicable to the Shares sold through Deutsche
        Bank. In addition, no person guilty of fraudulent misrepresentation
        (within the meaning of Section 11(f) of the Act) shall be entitled to
        contribution from any person who was not guilty of such fraudulent
        misrepresentation.

                This Agreement shall be governed by the laws of the State of New
        York.

                                         Very truly yours,



                                         Mosaix Incorporated




<PAGE>   1
                                  June 18, 1999

Mosaix, Inc.
6464 185th Avenue NE
Redmond, Washington  98052

Ladies and Gentlemen:

        We have acted as counsel to you in connection with the proceedings for
the authorization and issuance by Mosaix, Inc. (the "Company") of up to
2,846,000 shares (the "Shares") of the Company's Common Stock, $.01 par value
per share (the "Common Stock") and the preparation and filing of a registration
statement on Form S-3 (the "Registration Statement") under the Securities Act of
1933, as amended (the "Securities Act"), which you are filing with the
Securities and Exchange Commission with respect to the Shares.

        We have examined the Registration Statement and such documents and
records of the Company and other documents as we have deemed necessary for the
purpose of this opinion. Based upon the foregoing, we are of the opinion that
upon the happening of the following events:

        (a)     the filing and effectiveness of the Registration Statement and
                any amendments thereto,

        (b)     due execution by the Company and registration by its registrar
                of the Shares,

        (c)     the offering and sale of the Shares as contemplated by the
                Registration Statement, and

        (d)     receipt by the Company of the consideration required for the
                Shares to be sold by the Company as contemplated by the
                Registration Statement,

the Shares will be duly authorized, validly issued, fully paid and
nonassessable.

        We hereby consent to the filing of this opinion as an exhibit to the
Registration Statement and any amendment thereto, including any and all
post-effective amendments and any registration statement relating to the same
offering that is to be


<PAGE>   2
June 18, 1999
Page 2


effective upon filing pursuant to Rule 462(b) under the
Securities Act, and to the reference to our firm in the Prospectus of the
Registration Statement under the heading "Validity of Common Stock". In giving
such consent, we do not thereby admit that we are in the category of persons
whose consent is required under Section 7 of the Securities Act.


                                Very truly yours,


                                /s/ Michael E. Stansbury


<PAGE>   1

                                                                    EXHIBIT 23.1




Consent of Independent Auditors

The Board of Directors
Mosaix, Inc.:

We consent to the use of our report incorporated herein by reference and to the
reference to our firm under the heading "Experts" in the prospectus.



Seattle, Washington
June 16, 1999



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