PRISM GROUP INC /FL/
8-K, 1996-08-21
COMPUTER PROGRAMMING, DATA PROCESSING, ETC.
Previous: BRAKE HEADQUARTERS U S A INC, 10-Q, 1996-08-21
Next: PRISM GROUP INC /FL/, 10QSB, 1996-08-21








                       SECURITIES AND EXCHANGE COMMISSION

                             Washington, D.C. 20549




                                   FORM 8-K

                                CURRENT REPORT

    Pursuant to Section 13 or 15(d) of the Securities Exchange Act of 1934

                               August 14, 1996
                               (Date of Report)

                              Prism Group, Inc.
              (Exact name of registrant as specified in its charter)

                          Florida 0-19987 65-0143407
         (State or other jurisdiction (Commission File No.) (IRS Employer
                       of incorporation) Identification No.)


15530   Woodinville-Redmond Road, Building B-100, Woodinville,  Washington 98072
        (address of principal executive offices, including zip code)

                               (206) 881-1609
               (Registrant's telephone number, including area code)



<PAGE>


Item 2.  Acquisition or Disposition of Assets

On August 1, 1995,  MicroDisk  Services  ("MDS") and Software  Production,  Inc.
("SPI"), the two software  manufacturing  subsidiaries of Prism Group, Inc. (the
"Company"),   contributed   their  operating   assets  to  form  Prism  Software
Production,  L.L.C. ("PSP"). Despite consolidation of duplicative operations and
other actions designed to reduce costs, PSP has not been profitable. The Company
has  actively  marketed  PSP in an attempt to preserve as much of the  company's
asset  value as  possible  for the  benefit  of  creditors  and  PSP's  members,
including PSP's major secured creditor,  CAPCO Financial Company, Inc. ("CAPCO")
 . On July 30, 1996,  most of PSP's  inventory and some  equipment were sold to a
competitor,  PAC Services, Inc. ("PAC"),  pursuant to CAPCO's foreclosure rights
under  Article  9 of the  Uniform  Commercial  Code.  PSP  has  ceased  business
operations  and, in fact,  is precluded by the terms of the sale from  competing
with the purchaser. After liquidation of assets not transferred to PAC and after
satisfaction from the PAC sale proceeds of CAPCO's  indebtedness from PSP, which
totaled  $924,477,  PSP will have  remaining  funds for  repayment  to unsecured
creditors. These funds will be insufficient to pay creditors in full.

PAC paid $823,781 in cash at closing for the assets and related non-competes and
covenants and in addition, will pay up to an additional $249,000 by December 31,
1997  if  sales  from  PSP  customers  transferred  over to PAC  exceed  certain
thresholds.

Following  this  sale of PSP  assets  and  subsequent  liquidation  of other PSP
assets,  the  only  remaining  business  unit  of  the  Company,  and  its  only
significant  asset,  is Prism Direct,  Inc.  ("PDI"),  which is engaged in order
processing and fulfillment  services primarily in the software  publishing field
and which has its own line of credit with CAPCO.  In connection with the sale of
PSP assets to PAC, PDI entered into an agreement  with PAC pursuant to which PDI
licensed  certain  of its  technology  to PAC,  PAC  agreed  to use PDI for it's
sevices  with respect to customers  that  transferred  to PAC, and PDI agreed to
give PAC certain  rights to its technology if it goes out of business and rights
of first refusal in the event of certain dispositions of PDI's business.


The Company is currently  evaluating  PDI and its prospects and is considering a
variety of  alternatives  with respect to PDI,  primarily  involving its sale or
disposition  in  connection  with a  liquidation  of the  Company.  The  Company
believes  that the  infusion  of  additional  capital,  within a very short time
period,  is  essential  to  continued  PDI  operations.  The Company  itself has
significant  liabilities in respect of  obligations to certain  creditors of MDS
and  SPI,  as  well  to its own  creditors,  and  those  liabilities  will  make
difficult,  if not impossible,  any Company effort to raise capital for PDI. The
Company does not believe that PDI, on an on-going  basis or upon itssale,  would
gererate  sufficient cash or value to satisify the Company's  liabilities.  As a
result of the liabilities of the Company, and in connection with the liquidation
of the remaining  assets of PSP and any possible sale or other  arrangement with
PDI, one or more of the Company's subsidiaries,  or the Company itself, could be
subject to  involuntary  bankruptcy  proceedings or the Company could commence a
voluntary proceeding.

<PAGE>


Item 7.  Financial Statements and Exhibits

         (a)      Pro Forma Financial Information

                                    PRISM GROUP, INC.
                          CONDENSED CONSOLIDATED BALANCE SHEETS
                                      June 30, 1996

                                       (Unaudited)

                                          ASSETS
                                                             PRO FORMA
                                          June 30,              June 30
                                            1996                  1996
                                            ----                  ----


Cash                                         756                   756
Accounts Receivable, net               1,496,379               946,379
Inventories                              832,027               242,626
Other current assets                     565,157               565,157
                              -------------------   -------------------
            Total Current Assets       2,894,318             1,754,917

Equipment - At Cost                    5,630,457             5,601,957
         Less accumulated depreciation and
         amortization                 (3,976,516)           (3,951,516)
                                   --------------   -------------------
                                       1,653,941             1,650,441


Goodwill, net of accumulated amort     2,559,468                     0
Other                                     23,901                23,901
                               ------------------   -------------------
                                       7,131,627             3,429,258
                               ==================   ===================

               LIABILITIES AND STOCK HOLDERS' EQUITY

Note payable                           1,233,637               409,856
Bank Overdraft
Current maturities of long-term
            obligations                  387,794               387,794
Accounts payable                       3,929,910             3,379,910
Put option obligations                        -                     -
Accrued liabilities                      658,471               658,471
                               -------------------   -------------------
            Total Current Liabilities  6,209,813             4,836,032

Long-term obligations                  1,118,476             1,118,476
Minority interest in subsidiary                0                     0
Deferred income taxes                          0                     0

Stockholders' Equity (Deficit)
       Preferred stock, $100.00 par    2,573,500             2,573,500
       Common stock, $.01 par value       78,723                78,723
       Additional paid-in capital      5,322,744             5,322,744
       Retained earnings (deficit)    (8,171,630)          (10,500,218)
                                ------------------   -------------------

                                        (196,663)           (2,525,251)
                                ------------------   -------------------

                                       7,131,627             3,429,258
                               ===================   ===================


         (b)      Exhibits:

10.32 Asset Purchase Agreement by and between Pac Services, Inc., Prism Software
Production, L.L.C. and Prism Group, Inc.







                            ASSET PURCHASE AGREEMENT


<PAGE>


                                TABLE OF CONTENTS

                                                                          Page


1.  DEFINITIONS.............................................................2

2.  SALE AND TRANSFER OF ASSETS.............................................6
         2.1      REPRESENTATIONS...........................................6
         2.2      SALE OF FORECLOSED ASSETS.................................7
         2.3      TRANSFER OF EQUIPMENT.....................................8
         2.4      CAPCO'S PARTICIPATION.....................................8

3.  COVENANTS AND AGREEMENTS................................................8
         3.1      COOPERATION...............................................8
         3.2      NOT TO SUE................................................8
         3.3      NONCOMPETE................................................9

4.  PURCHASE PRICE..........................................................9
         4.1      AMOUNT....................................................9
         4.2      ALLOCATION................................................11
5.  CLOSING.................................................................11
         5.1      CLOSING...................................................11
         5.2      CLOSING OBLIGATIONS.......................................12

6.  REPRESENTATIONS AND WARRANTIES OF SELLER................................12
         6.1      ORGANIZATION AND GOOD STANDING............................12
         6.2      AUTHORITY; NO CONFLICT....................................12
         6.3      TITLE TO PROPERTIES; ENCUMBRANCES.........................13
         6.4      INVENTORY.................................................14
         6.5      TAXES.....................................................14
         6.6      NO MATERIAL ADVERSE CHANGE................................14
         6.7      EMPLOYEE BENEFITS.........................................14
         6.8      COMPLIANCE WITH LEGAL REQUIREMENTS; GOVERNMENTAL
                              AUTHORIZATIONS................................14
         6.9      LEGAL PROCEEDINGS; ORDERS.................................15
         6.10     ABSENCE OF CERTAIN CHANGES AND EVENTS.....................15
         6.11     CONTRACTS; NO DEFAULTS....................................15
         6.12     EMPLOYEES.................................................16
         6.13     LABOR RELATIONS; COMPLIANCE...............................16
         6.14     DISCLOSURE................................................16
         6.15     BROKERS OR FINDERS........................................16

7.  REPRESENTATIONS AND WARRANTIES OF BUYER.................................17
         7.1      ORGANIZATION AND GOOD STANDING........................... 17
         7.2      AUTHORITY; NO CONFLICT....................................17
         7.3      CERTAIN PROCEEDINGS.......................................17
         7.4      BROKERS OR FINDERS........................................18

8.  CONDITIONS PRECEDENT TO BUYER'S OBLIGATION TO CLOSE.....................18
         8.1      ACCURACY OF REPRESENTATIONS...............................18
         8.2      SELLER'S PERFORMANCE......................................18
         8.3      ADDITIONAL DOCUMENTS......................................18
         8.4      NO PROCEEDINGS............................................19
         8.5      NO CLAIM REGARDING ASSET OWNERSHIP OR SALE
                  PROCEEDS..................................................19
         8.6      NO PROHIBITION............................................19

9.  CONDITIONS PRECEDENT TO SELLER'S  OBLIGATION TO CLOSE...................19
         9.1      ACCURACY OF REPRESENTATIONS...............................20
         9.2      BUYER'S PERFORMANCE.......................................20
         9.3      NO INJUNCTION.............................................20

10.  TERMINATION............................................................20
         10.1     TERMINATION EVENTS........................................20
         10.2     EFFECT OF TERMINATION.....................................21

11.  INDEMNIFICATION; REMEDIES..............................................21
         11.1     SURVIVAL; RIGHT TO INDEMNIFICATION NOT AFFECTED BY
                                KNOWLEDGE...................................21
         11.2     INDEMNIFICATION AND PAYMENT OF DAMAGES BY SELLER
                              AND PARENT....................................21
         11.3     INDEMNIFICATION AND PAYMENT OF DAMAGES BY
                  BUYER.....................................................22
         11.4     RIGHT OF SET-OFF......................... ................22
         11.5     PROCEDURE FOR INDEMNIFICATION--THIRD PARTY
                  CLAIMS....................................................23
         11.6     PROCEDURE FOR INDEMNIFICATION--OTHER CLAIMS...............24

12.  GENERAL PROVISIONS.....................................................24
         12.1     EXPENSES..................................................24
         12.2     PUBLIC ANNOUNCEMENTS......................................24
         12.3     CONFIDENTIALITY...........................................25
         12.4     NOTICES...................................................25
         12.5     JURISDICTION; SERVICE OF PROCESS..........................27
         12.6     FURTHER ASSURANCES........................................27
         12.7     WAIVER........................................... ........27
         12.8     ENTIRE AGREEMENT AND MODIFICATION.........................28
         12.9     ASSIGNMENTS, SUCCESSORS, AND NO THIRD-PARTY
                  RIGHTS....................................................28
         12.10    SEVERABILITY..............................................28
         12.11    SECTION HEADINGS, CONSTRUCTION............................28
         12.12    TIME OF ESSENCE...........................................29
         12.13    GOVERNING LAW.............................................29
         12.14    COUNTERPARTS..............................................29



<PAGE>


                            ASSET PURCHASE AGREEMENT


This Asset Purchase Agreement  ("Agreement") is made as of July 30, 1996, by Pac
Services,  Inc., a Washington corporation ("Buyer"),  Prism Software Production,
L.L.C., a Washington  limited  liability  company  ("Seller"),  and Prism Group,
Inc., a Florida corporation ("Parent"). CAPCO Financial Company, Inc. ("CAPCO"),
a Washington  corporation,  is a party to this Agreement  solely pursuant to its
rights as a secured creditor of Seller under RCW 62A.9-503 and 9-504.
                                    RECITALS

A. Seller, Buyer and Parent have executed a letter of intent dated July 16, 1996
(the "Letter of Intent") pursuant to which Buyer intended (i) to buy, and Seller
intended to sell, certain Assets (as defined below),  (ii) to secure from Seller
and Parent their cooperation,  covenant not to sue and agreement not to compete,
and (iii) to acquire  assignments  of certain  Applicable  Contracts (as defined
below).

B.  Seller,  Buyer and Parent  desire to enter into this  Agreement,  which sets
forth the terms and conditions of Buyer's  purchase of the Assets;  Seller's and
Parent's  cooperation,  covenant not to sue and  agreement  not to compete;  and
Seller's assignment of the Applicable Contracts.

C.  CAPCO  has a  perfected  first  priority  security  interest  in  all of the
Foreclosed  Assets  pursuant  to a  financing  arrangement  with  Seller and has
exercised  its  remedies  in  connection  with a  default  by  Seller  under its
financing  arrangement with Seller.  CAPCO desires to sell the Foreclosed Assets
to Buyer through a private sale under the provisions of the  Washington  Uniform
Commercial  Code  and in  accordance  with  the  terms  and  conditions  of this
Agreement.

D. CAPCO is a party to this Agreement solely for purposes of Article 2,  Section
5.2.3 of Article 5 and  Sections 12.2  through 12.7 and 12.9 through  12.14.  of
Article 12.

E.  Buyer and Seller  acknowledge  and agree  that this  Agreement  shall be the
complete agreement between the parties and shall supersede the Letter of Intent.
                                    AGREEMENT

         The parties, intending to be legally bound, agree as follows:

                                 I. DEFINITIONS

For purposes of this Agreement,  the following terms have the meanings specified
or referred to in this Section 1:

A.  "Applicable  Contracts"  means  those  contracts  and  agreements  listed on
Exhibit 1.1.
B. "Assets" is defined as the Inventory,  the Applicable Contracts and the Other
Assets.

C. "Best Efforts" means the efforts that a prudent Person  desirous of achieving
a result  would  use in  similar  circumstances  to ensure  that such  result is
achieved as expeditiously as possible.

D.  "Breach"  of a  representation,  warranty,  covenant,  obligation,  or other
provision  of  this  Agreement  or any  instrument  delivered  pursuant  to this
Agreement is deemed to have occurred if there is or has been (a) any  inaccuracy
in or breach of, or any failure to perform or comply with, such  representation,
warranty,  covenant,  obligation,  or other provision,  or (b) any claim (by any
Person) or other  occurrence or circumstance  that is or was  inconsistent  with
such representation, warranty, covenant, obligation, or other provision, and the
term "Breach" means any such inaccuracy,  breach, failure, claim, occurrence, or
circumstance.

E. "Buyer" as defined in the first paragraph of this Agreement.

F. "Closing" as defined in Section 5.1.

G.  "Closing  Date" the date and time as of which  the  Closing  actually  takes
place.
H. "Consent" any approval, consent, ratification, waiver, or other authorization
(including any Governmental Authorization).

I.  "Contemplated  Transactions"  all of the  transactions  contemplated by this
Agreement, including:
1. The sale of the Assets to Buyer;
2. The execution,  delivery,  and  performance of the  assignments  and transfer
documents for the Applicable Contracts and the Master Service Agreement.

3. The  performance  by Buyer  and  Seller  of their  respective  covenants  and
obligations under this Agreement.
J.  "Contract"  any agreement,  contract,  obligation,  promise,  or undertaking
(whether  written  or oral and  whether  express  or  implied)  that is  legally
binding.

K. "Customers" is defined in Section 3.1.2.
L.          "Damages" is defined in Section 10.2.

M.          "Deferred Amount" is defined in Section 4.1.2.

N. "Encumbrance" any charge,  claim,  community  property  interest,  condition,
equitable  interest,  lien, option,  pledge,  security interest,  right of first
refusal,  or restriction of any kind,  including any restriction on use, voting,
transfer, receipt of income, or exercise of any other attribute of ownership.
         O.          "Equipment" means those items listed on Exhibit 1.15.

         P.          "Foreclosed Assets" means all Assets.

Q. "Governmental  Authorization" any approval, consent, license, permit, waiver,
or other authorization issued, granted, given, or otherwise made available by or
under  the  authority  of  any  Governmental  Body  or  pursuant  to  any  Legal
Requirement.

         R.          "Governmental Body" any:

1. nation,  state, county, city, town, village,  district, or other jurisdiction
of any nature;

2. federal, state, local, municipal, foreign, or other government;
3.  governmental or  quasi-governmental  authority of any nature  (including any
governmental agency,  branch,  department,  official, or entity and any court or
other tribunal);
                    4.        multi-national organization or body; or

5. body  exercising,  or entitled to exercise,  any  administrative,  executive,
judicial,  legislative,  police, regulatory, or taxing authority or power of any
nature.
         S.        "Inventory" is defined as those items listed on Exhibit 1.19.

T. "IRC" the Internal Revenue Code of 1986 or any successor law, and regulations
issued by the IRS pursuant to the Internal Revenue Code or any successor law.
U. "IRS" the United States  Internal  Revenue  Service or any successor  agency,
and, to the extent relevant, the United States Department of the Treasury.
V.  "Knowledge" an individual will be deemed to have "Knowledge" of a particular
fact or other matter if:

1. such  individual  is  actually  aware of such fact or other  matter;  or 2. a
prudent  individual  could be expected to discover or otherwise  become aware of
such fact or other matter in the course of conducting a reasonably comprehensive
investigation concerning the existence of such fact or other matter.

A Person  (other than an  individual)  will be deemed to have  "Knowledge"  of a
particular fact or other matter if any individual who is serving,  or who has at
any time served, as a director,  officer, partner,  executor, or trustee of such
Person (or in any similar  capacity) has, or at any time had,  Knowledge of such
fact or other matter.

     W. "Legal  Requirement"  any federal,  state,  local,  municipal,  foreign,
international,  multinational, or other administrative order, constitution, law,
ordinance, principle of common law, regulation, statute, or treaty.

X. "Order" any award, decision,  injunction,  judgment, order, ruling, subpoena,
or verdict  entered,  issued,  made,  or rendered  by any court,  administrative
agency, or other Governmental Body or by any arbitrator.

Y.  "Ordinary  Course of Business" an action taken by a Person will be deemed to
have been taken in the "Ordinary  Course of Business" only if: 1. such action is
consistent  with the past  practices of such Person and is taken in the ordinary
course of the normal day-to-day operations of such Person; 2. such action is not
required to be  authorized  by the board of  directors of such Person (or by any
Person or group of Persons exercising similar authority) [and is not required to
be specifically  authorized by the parent company (if any) of such Person];  and
3. such action is similar in nature and magnitude to actions  customarily taken,
without any  authorization  by the board of directors (or by any Person or group
of Persons exercising similar  authority),  in the ordinary course of the normal
day-to-day  operations of other Persons that are in the same line of business as
such Person.

Z.  "Organizational  Documents" (a) the articles or certificate of incorporation
and the bylaws of a corporation; (b) the partnership agreement and any statement
of partnership of a general partnership;  (c) the limited partnership  agreement
and the  certificate of limited  partnership of a limited  partnership;  (d) any
charter or similar  document  adopted or filed in connection  with the creation,
formation,  or  organization  of a Person;  and (e) any  amendment to any of the
foregoing.  AA.  "Other  Assets"  means those  accounts  other than the accounts
receivable  which  Seller  has sold or is  obligated  to sell to  CAPCO  and all
general intangibles,  including customer lists, trade secrets, customer history,
and all  information  reasonably  necessary  for Buyer to conduct  the  business
previously conducted by Seller.

BB. "PDI" means Prism Direct, Inc., an entity controlled by Parent.
CC. "Person" any individual, corporation (including any non-profit corporation),
general  or limited  partnership,  limited  liability  company,  joint  venture,
estate,  trust,  association,  organization,  labor  union,  or other  entity or
Governmental Body.
DD.  "Proceeding"  any  action,  arbitration,   audit,  hearing,  investigation,
litigation, or suit (whether civil, criminal, administrative,  investigative, or
informal)  commenced,  brought,  conducted,  or heard by or before, or otherwise
involving, any Governmental Body or arbitrator.
EE. "Representative" with respect to a particular Person, any director, officer,
employee,  agent,  consultant,  advisor, or other representative of such Person,
including legal counsel, accountants, and financial advisors.

         FF.      "Seller" as defined in the first paragraph of this Agreement.

GG. "Tax" any tax (including any income tax, capital gains tax, value-added tax,
sales tax,  property tax, gift tax, or estate tax),  levy,  assessment,  tariff,
duty  (including  any customs duty),  deficiency,  or other fee, and any related
charge or amount (including any fine,  penalty,  interest,  or addition to tax),
imposed,  assessed,  or collected by or under the authority of any  Governmental
Body or payable  pursuant to any  tax-sharing  agreement  or any other  Contract
relating to the sharing or payment of any such tax,  levy,  assessment,  tariff,
duty, deficiency, or fee. HH. "Tax Return" any return (including any information
return),  report,  statement,  schedule,  notice,  form,  or other  document  or
information  filed  with or  submitted  to,  or  required  to be  filed  with or
submitted  to,  any  Governmental  Body in  connection  with the  determination,
assessment,  collection,  or  payment  of any  Tax  or in  connection  with  the
administration,  implementation,  or enforcement of or compliance with any Legal
Requirement relating to any Tax. II. "Threatened" a claim, Proceeding,  dispute,
action,  or other matter will be deemed to have been  "Threatened" if any demand
or  statement  has been made (orally or in writing) or any notice has been given
(orally  or in  writing),  or if any  other  event  has  occurred  or any  other
circumstances  exist,  that would lead a prudent  Person to conclude that such a
claim,  Proceeding,  dispute,  action, or other matter is likely to be asserted,
commenced, taken, or otherwise pursued in the future.
                              II.             SALE AND TRANSFER OF ASSETS

         A.          REPRESENTATIONS

1. Seller and Parent  represent  and  warrant to Buyer and CAPCO as follows:  a)
that,  pursuant to Seller's  financing  arrangement with CAPCO,  Seller has sold
certain accounts receivable to CAPCO, including certain accounts receivable owed
to Seller by one of its customers,  Wall Data, Inc. ("Wall Data"), and that full
collection of such accounts receivable is guaranteed by Seller, which obligation
is  secured  by a first  priority  security  interest  in  favor of CAPCO in the
Foreclosed Assets, including the proceeds thereof;

b) that, pursuant to the course of dealings among Seller, Wall Data, and certain
of Seller's  vendors who have provided to Seller supplies and services  required
for Seller's  fulfillment of its contract with Wall Data ("Wall Data  Vendors"),
Seller is  obligated  and Wall Data may also be  obligated  to pay the Wall Data
Vendors for such supplies and services; c) that Wall Data has committed pursuant
to an Agreement Adjusting Receivable between Wall Data and Seller dated July 30,
1996 to pay the Wall Data Vendors the sum of $556,631 (the  "Deduction  Amount")
or to deduct such  Deduction  Amount  from the  accounts  receivable  it owes to
Seller;  and d) that Wall  Data's  commitment  referenced  in  clause  (c) above
constitutes an event of default under Seller's financing  arrangement with CAPCO
giving  rise to  CAPCO's  rights  to  foreclose  its  security  interest  in the
Foreclosed Assets.

2.  Seller  hereby  waives any and all  rights it may have to receive  notice of
default under RCW 62A Ch. 9 or the CAPCO financing arrangement or otherwise.  3.
Seller  acknowledges  CAPCO's right to take possession of the Foreclosed  Assets
pursuant to RCW 62A.9-503 and CAPCO's right to sell the  Foreclosed  Assets at a
private sale pursuant to RCW 62A.9-504.  4. Seller  acknowledges and agrees that
the method,  manner, time, place, and terms of the sale of the Foreclosed Assets
in accordance  with Section 2.2 below are  commercially  reasonable,  and Seller
hereby  renounces any right to  notification  of the sale. 5. In connection with
its guaranty of Seller's  obligations under Seller's financing  arrangement with
CAPCO,  Parent hereby  undertakes all of the foregoing  acknowledgments  in this
Section  2.1. 6. CAPCO hereby  represents  and  warrants  that,  pursuant to its
financing  arrangements with Seller, it has a perfected security interest in the
Foreclosed Assets and the proceeds thereof which security interest,  to the best
knowledge of CAPCO, is a first priority  security interest and that Seller is in
default under Seller's financing arrangement with CAPCO.
         B.          SALE OF FORECLOSED ASSETS

1.  Pursuant to RCW  62A.9-504(3),  CAPCO hereby sells to Buyer and Buyer hereby
buys the  Foreclosed  Assets as a purchaser in good faith for the Purchase Price
set  forth in  Section  4.1  below and in  accordance  with the other  terms and
conditions of this Agreement. 2. At Closing, Buyer shall pay the Cash Amount (as
defined in Section  4.1.1) to CAPCO,  and CAPCO  shall  apply  that  amount,  in
accordance with RCW  62A.9-504(1) and the financing  arrangement  between Seller
and  CAPCO,  against  the  amount  due and owing by Seller  under its  financing
arrangement  with CAPCO.  3. The Deferred  Amount (as defined in Section  4.1.2)
shall be paid to CAPCO as  provided in Section  4.1.2 and  applied by CAPCO,  in
accordance with RCW  62A.9-504(1) and the financing  arrangement  between Seller
and CAPCO,  against any amounts  which  remain due and owing by Seller under its
financing arrangement with CAPCO;  PROVIDED,  HOWEVER, that in the event that no
amounts  remain due and owing by Seller  under its  financing  arrangement  with
CAPCO and CAPCO has acknowledged this fact in writing, the Deferred Amount shall
be paid to Seller as provided in Section 4.1.2.

4.  Seller and Parent  hereby  agree to  indemnify,  hold  harmless  and, at the
discretion  of  CAPCO,  defend  CAPCO  from any  claim  (whether  or not suit is
instituted) by any person relating to the commercial  reasonableness of the sale
of the  Foreclosed  Assets and the  application  of the Purchase Price from that
sale.

5. The Contract of Sale [and]  Security  Agreement  between Seller and CAPCO and
the  Guaranty  by Parent of that  agreement  are not  modified or amended in any
respect and remain in full force and effect.  Furthermore,  any  declaration  by
CAPCO of default by Seller under the Contract of Sale [and]  Security  Agreement
shall not be affected by the terms of this Agreement.
         C.          TRANSFER OF EQUIPMENT

At Closing,  Seller  shall  transfer to Buyer and Buyer shall accept from Seller
the  Equipment  as  payment  in  full  of that  certain  promissory  note in the
principal amount of Thirty Thousand Dollars ($30,000.00) dated July 9, 1996.
         D.          CAPCO'S PARTICIPATION

CAPCO has executed this  Agreement only with respect to Article 2, Section 5.2.3
of Article 5 and Sections 12.2 through 12.7 and 12.9 through 12.14 of Article 12
and  assumes  no  liability  or  obligation  other  than as set  forth  in those
Sections.
                              III.              COVENANTS AND AGREEMENTS

         A.          COOPERATION

1. Prior to Closing,  Seller shall have terminated the employment of each of its
present  employees  that  Buyer  has  agreed  to hire.  Seller  agrees  that all
compensation or other benefits due such employees,  including without limitation
accrued  vacation  pay,  will be paid on or before  August 2,  1996.  2.  Seller
agrees,  at no cost to Buyer, to assist Buyer for a thirty (30) day period after
Closing by working with Seller's customers listed on Exhibit 3.1.2 ("Customers")
to preserve their goodwill for Buyer's benefit. Seller shall cause its employee,
Colin  Aldworth,  to be  available to provide such  assistance  to Buyer.  Colin
Aldworth  shall not be required  to work full time,  but shall be  available  on
reasonable notice to provide such assistance.

         B.          NOT TO SUE

Seller and Parent hereby agree that neither  Seller nor Parent shall at any time
commence, prosecute, or cause or permit to be prosecuted any action at law or in
equity,  or any proceeding of any  description  in any court against Buyer,  its
representatives,  stockholders,  controlling  persons  or  affiliates,  arising,
directly or  indirectly,  from or in connection  with Buyer's hiring of Seller's
employees,  Buyer's  solicitation  of  Customers  and  Buyer's  use of  Seller's
information in connection with the foregoing.


         C.          NONCOMPETE

1. For a period of three (3) years following Closing,  neither Seller nor Parent
nor any of their  affiliates  shall engage,  whether  directly or indirectly and
whether or not for compensation,  in any business or activity previously carried
on by Seller  within  Washington  without  the  written  consent  of Buyer.  For
purposes of the foregoing, an activity previously carried on by Seller means the
business of software disk (floppy or CD-ROM)  duplication  and/or  packaging and
assembly of disks and other software components.  The foregoing shall not in any
fashion restrict Seller from disposing of its remaining assets in liquidation of
such assets or restrict Parent or its affiliates from undertaking  activities of
the type currently  undertaken by PDI or America's Print Source,  Inc. If Parent
or any of its  affiliates  acquires a  controlling  interest in America's  Print
Source,  Inc.,  Parent  shall not,  and shall  ensure  that its  affiliates  and
America's Print Source,  Inc. shall not, solicit  customers  currently served by
Buyer in the print brokerage business.  2. Buyer hereby agrees that for a period
of three (3) years after  Closing  Buyer shall not provide to Customers  and the
entities    controlled    by   such    Customers    its   call   center   arena,
fulfillment/distribution  services  and inbound  telemarketing  services  unless
Seller, Parent, PDI or the entity which acquires rights to SPECTRA and agrees to
continue  providing  such  services  to  Customers  has failed to  perform  such
services to industry  standards or has failed to provide pricing consistent with
that  prevailing  in the  industry.  Buyer agrees that for a period of three (3)
years following  Closing,  Buyer shall not provide print  brokerage  services to
Wall Data for  products  supplied as of the date of Closing by  America's  Print
Source.  3.  Because the amount of damage  which will be suffered by a Breach of
the  covenants  of Sections  3.3.1 or 3.3.2 may be difficult  or  impossible  to
calculate (but may be substantial),  the nonbreaching party shall be entitled to
injunctive  relief or specific  performance  in the event of such a Breach.  The
remedies  provided  by this  Section  3.3.3  shall be in  addition  to any other
remedies that may be available in law or equity.
                                          IV.        PURCHASE PRICE

         A.          AMOUNT

The  total  purchase  price  and  consideration  to be paid for the  Assets  and
covenants of Seller and Parent  ("Purchase  Price") shall be One Million Seventy
Three Thousand Seven Hundred Eighty-One Dollars  ($1,073,781.00) as adjusted and
paid as follows:  1. At Closing,  Buyer shall pay as provided in Section 2.2 and
subject  to the  provisions  of  Section  4.1.3 and  4.1.4,  in cash (the  "Cash
Amount") the sum of Eight Hundred Twenty Four Thousand Seven Hundred  Eighty-One
Dollars  ($824,781.00)  less (i) $1,000  required to assume the lease,  and (ii)
increased  by the  amount,  if any,  of the  excess of the  Inventory  Value (as
defined below) at Closing over  $589,401.00 or decreased by the amount,  if any,
of the excess of  $589,401.00  over the  Inventory  Value at Closing.  The price
allocated  to Inventory is an  approximation  as of July 16, 1996.  On or before
Closing,  Seller  and Buyer  shall  jointly  take and value the  Inventory  (the
"Inventory Value") at the lower (a) of cost or (b) of market; and 2. Buyer shall
pay as provided in Section 2.2 a deferred  amount (the "Deferred  Amount") equal
to Two Hundred Forty Nine Thousand Dollars  ($249,000.00),  with no interest, in
four (4) equal  payments of principal  of Sixty Two  Thousand Two Hundred  Fifty
Dollars  ($62,250.00)  beginning  thirty (30) days  following  the date on which
Buyer  generates  Eight  Million  Dollars  ($8,000,000.00)  in  gross  sales  to
Customers,  with payment  installments to be made in equal intervals  through to
December 31, 1997, with the last installment due on December 31, 1997; provided,
however,  if Buyer has not breached an agreement  with a major  Customer and has
performed to industry  standards and has provided  pricing  consistent with that
prevailing  in  the  industry  and  has  not  generated  Eight  Million  Dollars
($8,000,000.00)  in  gross  sales to  Customers  as of June  30,  1997,  but has
generated gross sales of at least Five Million Dollars ($5,000,000.00), then the
Deferred  Amount  shall be equal to Two  Hundred  Forty  Nine  Thousand  Dollars
($249,000.00)  multiplied by a fraction, the numerator of which is the excess of
the amount of such gross sales over Five Million Dollars ($5,000,000.00) and the
denominator of which is Three Million Dollars ($3,000,000.00), and such Deferred
Amount  shall be paid in four equal  payments on August 1, 1997;  September  20,
1997;  November 10, 1997 and December 31, 1997. If Buyer has not generated Eight
Million Dollars  ($8,000,000.00) in gross sales to Customers as of June 30, 1997
and has breached an agreement with a major Customer or not performed to industry
standards or not priced consistent with prices prevailing in the industry or has
otherwise stopped providing such services to Customers, then Buyer shall pay the
Deferred Amount in four (4) equal  quarterly  payments of Sixty Two Thousand Two
Hundred  Fifty  Dollars  ($62,250.00)  on August 1, 1997;  September  20,  1997;
November  10, 1997;  and  December 31, 1997.  In the event Buyer fails to make a
payment when due, or in the event of Buyer's  insolvency  or  bankruptcy  or the
like,  at Seller's  option,  the entire  Deferred  Amount  shall  become due and
payable.  With respect to customers that, prior to this Agreement were served by
both  parties,  gross sales to  customers  shall not  include  sales of types of
products and services that,  prior to this Agreement,  were sold to Customers by
Buyer and were not sold to Customers by Seller.  3. Seller shall within five (5)
days after  Closing  make a return and pay any tax owed as a result of  Seller's
operation of its business prior to Closing,  and Buyer, at its sole option,  may
notify  the  Washington  Department  of Revenue  of its  purchase  of the Assets
pursuant to WAC  458-20-216.  4. For  purposes of allowing  Seller to  determine
Buyer's  compliance  with the provisions of Section  4.1.2,  Buyer shall give to
Seller  reasonable  access, on reasonable prior notice, to Buyer's sales records
relating to sales to Customers,  provided that Seller maintains all such records
and information in confidence.

         B.          ALLOCATION

          The Purchase Price shall be allocated as follows:

                     Inventory                                $673,100
                     Covenants Not to Sue or Compete          $100,000
                     Other Assets and Applicable Contracts    $300,681

The parties  acknowledge that such allocations were determined pursuant to arm's
length  bargaining  regarding the fair market values of the Assets in accordance
with the  provisions of Code Section 1060.  The parties agree to be bound by the
allocations set forth in the Price  Allocation  Schedule for all federal,  state
and local tax purposes,  including for purposes of determining any income, gain,
loss,  depreciation or other  deductions in respect of such assets.  The parties
further agree to prepare and file all Tax Returns (including Form 8594 under the
Code)  in a  manner  consistent  with  such  allocations  and  will not take any
position  contrary  to  such  allocations  in  any  administrative  or  judicial
proceeding.  Notwithstanding  the  immediately  preceding two sentences,  if the
Internal  Revenue  Service,   or  some  other  governmental   taxing  authority,
challenges the  allocations  contained in the Price  Allocation  Schedule in any
administrative or judicial proceeding,  the Seller or the Buyer, as the case may
be, shall be allowed to settle or compromise such dispute in such manner as that
party  determines to be practicable,  irrespective of whether such settlement is
contrary  to the  specific  terms of the  Price  Allocation  Schedule  regarding
purchase  price  allocations;   provided,   however,  that  such  settlement  or
compromise shall not relieve the settling or compromising  party from any of its
obligations  under Section 7 of this  Agreement.  This Section is solely for tax
purposes and is subject to the concurrence of Grant, Thornton L.L.P.
                                                V.      CLOSING

         A.          CLOSING

The purchase and sale (the  "Closing")  provided for in this Agreement will take
place at the offices of Buyer's  counsel at 3000 First  Interstate  Center,  999
Third Avenue,  Seattle,  Washington 98104, at 3:00 p.m. (local time) on July 30,
1996,  or at such other time and place as the parties may agree.  Subject to the
provisions  of Section 9, failure to  consummate  the purchase and sale provided
for in this Agreement on the date and time and at the place determined  pursuant
to this Section 3.1 will not result in the  termination  of this  Agreement  and
will not relieve any party of any obligation under this Agreement.
         B.          CLOSING OBLIGATIONS

          At the Closing:

                    1.        Seller will deliver to Buyer:

a) Bills of sale for the Equipment in the form attached hereto as Exhibit 5.2.1;
b) Assignments,  consents and all other  documentation  required to transfer the
Applicable Contracts to Buyer; and
                    2.        Buyer will deliver:

a) An amount  equal to that  required  pursuant to Section  4.1.1.  by cashier's
check to CAPCO; and

b) Resale and other  certificates  to benefit from sales and use tax exemptions,
and with  respect to the  Equipment,  if it does not  qualify  as  manufacturing
equipment,  the amount of sales tax to be collected by Seller,  payable by check
to the Department of Revenue.
                    3.        CAPCO will deliver to Buyer:

(a) A Bill of Sale for the  Foreclosed  Assets  in the form  attached  hereto as
Exhibit 5.2.3.
                VI.                    REPRESENTATIONS AND WARRANTIES OF SELLER

Seller  and Parent  jointly  and  severally  represent  and  warrant to Buyer as
follows:
         A.          ORGANIZATION AND GOOD STANDING

1. Seller is a limited liability company duly organized,  validly existing,  and
in good standing under the laws of Washington,  with full power and authority to
conduct its business as it is now being conducted,  to own or use the properties
and assets that it purports  to own or use,  and to perform all its  obligations
under Applicable Contracts.
         B.          AUTHORITY; NO CONFLICT

1. This Agreement constitutes the legal, valid, and binding obligation of Seller
and Parent,  enforceable against Seller and Parent in accordance with its terms.
Seller  and  Parent  each  have the  absolute  and  unrestricted  right,  power,
authority,  and  capacity to execute and deliver this  Agreement  and to perform
their obligations under this Agreement. 2. Neither the execution and delivery of
this Agreement nor the  consummation  or performance of any of the  Contemplated
Transactions  will,  directly or indirectly  (with or without notice or lapse of
time):

a)  Contravene,  conflict with, or result in a violation of (A) any provision of
the Organizational  Documents of Seller or Parent, or (B) any resolution adopted
by the board of directors,  or stockholders  or members of Seller or Parent;  b)
Contravene, conflict with, or result in a violation of, or give any Governmental
Body or other Person the right to challenge any of the Contemplated Transactions
or to exercise any remedy or obtain any relief under,  any Legal  Requirement or
any  Order to which  either  Seller  or  Parent,  or any of the  Assets,  may be
subject;  c)  Contravene,  conflict with, or result in a violation of any of the
terms or  requirements  of, or give any  Governmental  Body the right to revoke,
withdraw,  suspend, cancel, terminate, or modify, any Governmental Authorization
that is held by Seller or that  otherwise  relates to the business of, or any of
the Assets;

d) Cause  Buyer or Seller  to become  subject  to, or to become  liable  for the
payment of, any Tax;

e) Cause any of the Assets to be reassessed or revalued by any taxing  authority
or other Governmental Body;

f)  Contravene,  conflict  with,  or  result  in a  violation  or  breach of any
provision  of, or give any Person the right to declare a default or exercise any
remedy under,  or to accelerate  the maturity or  performance  of, or to cancel,
terminate, or modify, any Applicable Contract; or g) Result in the imposition or
creation of any Encumbrance upon or with respect to any of the Assets.

Neither Seller nor Parent is or will be required to give any notice to or obtain
any Consent from any Person in  connection  with the  execution  and delivery of
this Agreement or the  consummation  or  performance of any of the  Contemplated
Transactions.
         C.          ENCUMBRANCES   TITLE TO PROPERTIES;

Subject to  Buyer's  security  interest  in the  Equipment,  Seller has good and
marketable title to the Equipment, free and clear of all Encumbrances,  and such
Equipment  is not  subject to any  agreement  for its sale to, or use by,  third
parties.  Pursuant  to  RCW  62A.9-504(4)(b),  Buyer  will  have  title  to  the
Foreclosed  Assets free and clear of any security  interest or lien of CAPCO and
any security interest or lien subordinate thereto.
         D.          INVENTORY

All  Inventory  consists  of a quality  and  quantity  usable and salable in the
Ordinary  Course  of  Business.  CAPCO has a  perfected  and  enforceable  first
priority security interest in the Foreclosed Assets.
         E.          TAXES

1.  Seller  has filed or caused  to be filed  all Tax  Returns  that are or were
required  to be filed by or with  respect to it  pursuant  to  applicable  Legal
Requirements.  Seller has paid, or made  provision for the payment of, all Taxes
that have or may have become due pursuant to those Tax Returns or otherwise,  or
pursuant to any  assessment  received by Seller.  There  exists no proposed  tax
assessment  against  Seller.  All Taxes that Seller is or was  required by Legal
Requirements to withhold or collect have been duly withheld or collected and, to
the extent  required,  have been paid to the proper  Governmental  Body or other
Person. 2. All Tax Returns filed by Seller are true, correct, and complete.
         F.          NO MATERIAL ADVERSE CHANGE

Since the date of the Letter of Intent,  there has not been any material adverse
change in  Seller's  relationships  with  Customers,  and Seller has not made an
assignment for the benefit of creditors,  or commenced or had commenced  against
it any proceeding in bankruptcy,  insolvency,  or reorganization pursuant to the
bankruptcy laws.

         G.          EMPLOYEE BENEFITS

Seller has performed  all of its  obligations  to its  employees  that are to be
hired by Buyer.
          COMPLIANCE WITH LEGAL REQUIREMENTS; GOVERNMENTAL
Seller is and has been in full compliance  with each material Legal  Requirement
that is or was applicable to it or to the use of any of the Assets.
         H.          LEGAL PROCEEDINGS; ORDERS

1.  Except  for the  declaration  of  default  by  CAPCO,  there  is no  pending
Proceeding  that has been  commenced  by or  against  Seller  or that  otherwise
relates to or may affect any of the Assets and that challenges, or that may have
the effect of preventing,  delaying,  making illegal,  or otherwise  interfering
with, any of the Contemplated  Transactions.  To the best of Seller's knowledge,
Exhibit  6.9.1(a)  contains a complete  list of all pending  litigation  against
Seller. To the Knowledge of Seller,  (1) no such Proceeding has been Threatened,
and (2) no event has  occurred or  circumstance  exists that may give rise to or
serve as a basis for the  commencement  of any such  Proceeding.  2. There is no
Order to which Seller or any of the Assets is subject, and Seller is not subject
to any Order that relates to the Assets.  3. Seller is in full  compliance  with
all of the  terms  and  requirements  of each  Order to which  it, or any of the
Assets,  is or has been subject;  no event has occurred or  circumstance  exists
that may  constitute  or result in (with or  without  notice or lapse of time) a
violation of or failure to comply with any term or  requirement  of any Order to
which  Seller or any of the Assets is subject;  and Seller has not  received any
notice or other  communication  (whether oral or written) from any  Governmental
Body or any other Person regarding any actual,  alleged,  possible, or potential
violation of, or failure to comply with, any term or requirement of any Order to
which Seller or any of the Assets is or has been subject.
         I.          ABSENCE OF CERTAIN CHANGES AND EVENTS

Since the date of the  Letter of  Intent  and  subject  to  preparation  for the
transactions  contemplated by this Agreement,  Seller has conducted its business
only in the Ordinary Course of Business and there has not been any:

1. Sale (other than sales in the Ordinary  Course of Business),  lease, or other
disposition of any Asset or mortgage, pledge, or imposition of any lien or other
encumbrance on any Asset; 2. Agreement, whether oral or written, by Seller to do
any of the foregoing.
         J.          CONTRACTS; NO DEFAULTS

1. Exhibit 1.1 contains a complete and accurate  list,  and Seller has delivered
to Buyer true and complete copies,  of each Applicable  Contract.  2. Seller is,
and at all times has been, in full compliance with all material applicable terms
and  requirements of each Applicable  Contract each other Person that has or had
any obligation or liability under any Applicable Contract under which Seller has
or had any rights is in full compliance with all material  applicable  terms and
requirements of such Applicable Contract;  no event has occurred or circumstance
exists that (with or without notice or lapse of time) may  contravene,  conflict
with,  or result in a violation or breach of, or give Seller or any other Person
the right to declare a default or exercise any remedy  under,  or to  accelerate
the  maturity  or  performance  of, or to  cancel,  terminate,  or  modify,  any
Applicable  Contract;  and  Seller has not given to or  received  from any other
Person any notice or other communication (whether oral or written) regarding any
actual,  alleged,  possible,  or  potential  violation  or breach of, or default
under, any Applicable Contract.

EMPLOYEES  As of  Closing,  Seller  shall  have no  deferred  payment  or  other
obligation due to any employees that will be hired by Buyer.
         K.          LABOR RELATIONS; COMPLIANCE

Seller  has not been and is not a party to any  collective  bargaining  or other
labor agreement.
         L.          DISCLOSURE
1. No  representation  or warranty of Seller in this Agreement  omits to state a
material fact  necessary to make the statements  herein or therein,  in light of
the circumstances in which they were made, not misleading.

2. No notice given pursuant to Section 5.5 will contain any untrue  statement or
omit to state a material  fact  necessary to make the  statements  therein or in
this  Agreement,  in light of the  circumstances  in which they were  made,  not
misleading. 3. There is no fact known to Seller that has specific application to
either Seller or the Assets (other than general economic or industry conditions)
and that materially adversely affects the Assets.
         M.          BROKERS OR FINDERS

Seller,  Parent and their  agents have  incurred  no  obligation  or  liability,
contingent or otherwise,  for brokerage or finders' fees or agents'  commissions
or other similar payment in connection with this Agreement.
                VII.                    REPRESENTATIONS AND WARRANTIES OF BUYER

          Buyer represents and warrants to Seller as follows:

         A.          ORGANIZATION AND GOOD STANDING

Buyer is a corporation duly organized,  validly  existing,  and in good standing
under the laws of the State of Washington.
         B.          AUTHORITY; NO CONFLICT

1. This Agreement constitutes the legal, valid, and binding obligation of Buyer,
enforceable  against Buyer in accordance with its terms.  Buyer has the absolute
and  unrestricted  right,  power,  and  authority  to execute and  deliver  this
Agreement and to perform its obligations  under this  Agreement.  2. Neither the
execution  and  delivery  of this  Agreement  by Buyer nor the  consummation  or
performance  of any of the  Contemplated  Transactions  by Buyer  will  give any
Person the right to  prevent,  delay,  or  otherwise  interfere  with any of the
Contemplated   Transactions   pursuant   to:  a)  Any   provision   of   Buyer's
Organizational Documents; b) Any resolution adopted by the board of directors or
the stockholders of Buyer; c) Any Legal  Requirement or Order to which Buyer may
be subject;  or d) Any  Contract to which Buyer is a party or by which Buyer may
be bound.

Buyer is not and will not be required  to obtain any Consent  from any Person in
connection with the execution and delivery of this Agreement or the consummation
or performance of any of the Contemplated Transactions.

         C.          CERTAIN PROCEEDINGS

There is no pending  Proceeding  that has been commenced  against Buyer and that
challenges,  or may have the effect of preventing,  delaying, making illegal, or
otherwise  interfering  with, any of the Contemplated  Transactions.  To Buyer's
Knowledge, no such Proceeding has been Threatened.
         D.          BROKERS OR FINDERS

Buyer and its agents have incurred no  obligation  or  liability,  contingent or
otherwise,  for  brokerage  or  finders'  fees or agents'  commissions  or other
similar payment in connection with this Agreement.
      VIII.        CONDITIONS PRECEDENT TO BUYER'S OBLIGATION TO CLOSE

Buyer's obligation to purchase the Assets and to take the other actions required
to be taken by Buyer at the Closing is subject to the satisfaction,  at or prior
to the Closing, of each of the following  conditions (any of which may be waived
by Buyer, in whole or in part):
         A.          ACCURACY OF REPRESENTATIONS

All of the representations and warranties of Seller and Parent in this Agreement
(considered  collectively),  and each of these  representations  and  warranties
(considered  individually),  must have been accurate in all material respects as
of the date of this Agreement,  and must be accurate in all material respects as
of the Closing Date as if made on the Closing Date.
         B.          SELLER'S PERFORMANCE

All of the covenants and obligations that Seller and Parent,  or either of them,
are required to perform or to comply with pursuant to this Agreement at or prior
to the  Closing  (considered  collectively),  and  each of these  covenants  and
obligations  (considered  individually),  must  have  been  duly  performed  and
complied with in all material respects.
         C.          ADDITIONAL DOCUMENTS

          Each of the following documents must have been delivered to Buyer:

1. An opinion of Preston  Gates & Ellis,  dated the Closing Date, in the form of
Exhibit 8.3.1;

2.  Certified  copies of approval of the members of Seller to this Agreement and
the Contemplated Transactions;  3. A certified copy of the approval of the board
of directors of Parent to this Agreement and the Contemplated  Transactions;  4.
Such other  documents  as Buyer may  reasonably  request  for the purpose of (i)
evidencing the accuracy of any of Seller'  representations and warranties,  (ii)
evidencing  the  performance  by either  Seller of, or the  compliance by either
Seller  with,  any covenant or  obligation  required to be performed or complied
with by such Seller, (iii) evidencing the satisfaction of any condition referred
to in this  Section  8, or  (iv)  otherwise  facilitating  the  consummation  or
performance of any of the Contemplated Transactions.
         D.          NO PROCEEDINGS

Since  the  date of this  Agreement,  there  must  not have  been  commenced  or
Threatened  against  Buyer,  or against any Person  affiliated  with Buyer,  any
Proceeding (a) involving any challenge to, or seeking damages or other relief in
connection with, any of the Contemplated Transactions,  or (b) that may have the
effect of preventing,  delaying,  making illegal, or otherwise  interfering with
any of the Contemplated Transactions.
         E.          NO CLAIM REGARDING ASSET OWNERSHIP OR SALE PROCEEDS

Other than  CAPCO's  declaration  of  default,  there must not have been made or
Threatened by any Person any claim  asserting that such Person (a) is the holder
or the beneficial owner of, or has the right to acquire or to obtain  beneficial
ownership  of,  the  Assets  or (b) is  entitled  to all or any  portion  of the
Purchase Price.
         F.          NO PROHIBITION

Neither  the  consummation  nor  the  performance  of any  of  the  Contemplated
Transactions  will,  directly or indirectly  (with or without notice or lapse of
time),  materially  contravene,  or  conflict  with,  or  result  in a  material
violation of, or cause Buyer or any Person  affiliated  with Buyer to suffer any
material adverse  consequence  under,  (a) any applicable  Legal  Requirement or
Order,  or  (b)  any  Legal  Requirement  or  Order  that  has  been  published,
introduced, or otherwise proposed by or before any Governmental Body.
         G.          SPECTRA AGREEMENTS

Buyer and Prism Direct, Inc. ("PDI") shall have executed agreements satisfactory
to Buyer in Buyer's sole discretion (a) for provision of PDI's  services,  using
SPECTRA,  to  Customers  and (b) for the use of the SPECTRA  software to support
manufacturing  for  Customers  in  connection  with PDI  services and to provide
PDI-type services for Customers if PDI ceases business operations as provided in
that Agreement.
     IX.               CONDITIONS PRECEDENT TO SELLER'S  OBLIGATION TO CLOSE

Seller's obligation to sell the Assets and to take the other actions required to
be taken by Seller at the Closing is subject to the satisfaction, at or prior to
the Closing, of each of the following  conditions (any of which may be waived by
Seller, in whole or in part):
         A.          ACCURACY OF REPRESENTATIONS

All of Buyer's  representations  and  warranties in this  Agreement  (considered
collectively),  and each of these  representations  and  warranties  (considered
individually),  must have been accurate in all material  respects as of the date
of this  Agreement  and must be  accurate  in all  material  respects  as of the
Closing Date as if made on the Closing Date.
         B.          BUYER'S PERFORMANCE

All of the  covenants  and  obligations  that Buyer is required to perform or to
comply with  pursuant to this  Agreement at or prior to the Closing  (considered
collectively),   and  each  of  these  covenants  and  obligations   (considered
individually),  must have  been  performed  and  complied  with in all  material
respects.
         C..         NO INJUNCTION

There must not be in effect any Legal  Requirement  or any  injunction  or other
Order that (a) prohibits the sale of the Assets by Seller to Buyer,  and (b) has
been adopted or issued,  or has otherwise  become  effective,  since the date of
this Agreement.
         D.          SPECTRA AGREEMENT

Buyer and PDI shall have executed an agreement for provision of PDI's  services,
using SPECTRA, to Customers.

                                           X.         TERMINATION

         A.          TERMINATION EVENTS

This Agreement  may, by notice given prior to or at the Closing,  be terminated:
1. By either  Buyer or  Seller if a  material  Breach of any  provision  of this
Agreement  has been  committed  by the other  party and such Breach has not been
waived; 2. By Buyer if any of the conditions in Section 8 has not been satisfied
as of the Closing  Date or if  satisfaction  of such a  condition  is or becomes
impossible  (other  than  through  the  failure  of  Buyer  to  comply  with its
obligations  under this Agreement) and Buyer has not waived such condition on or
before the Closing Date; or by Seller, if any of the conditions in Section 9 has
not been satisfied of the Closing Date or if satisfaction of such a condition is
or becomes  impossible  (other than through the failure of Seller to comply with
its  obligations  under this Agreement) and Seller has not waived such condition
on or before the Closing Date; 3. By mutual  consent of Buyer and Seller;  or 4.
By either  Buyer or Seller if the Closing has not  occurred  (other than through
the failure of any party  seeking to  terminate  this  Agreement to comply fully
with its obligations  under this Agreement) on or before August 1, 1996, or such
later date as the parties may agree upon.
         B.          EFFECT OF TERMINATION

Each party's right of termination under Section 10.1 is in addition to any other
rights it may have under this  Agreement  or  otherwise,  and the  exercise of a
right of termination  will not be an election of remedies.  If this Agreement is
terminated  pursuant to Section  10.1,  all further  obligations  of the parties
under this Agreement  will  terminate,  except that the  obligations in Sections
11.1 and  11.3  will  survive;  provided,  however,  that if this  Agreement  is
terminated  by a party because of the Breach of the Agreement by the other party
or because one or more of the conditions to the terminating  party's obligations
under this  Agreement is not satisfied as a result of the other party's  failure
to comply with its  obligations  under this Agreement,  the terminating  party's
right to pursue all legal remedies will survive such termination unimpaired.
                              XI.              INDEMNIFICATION; REMEDIES

A.        SURVIVAL; RIGHT TO INDEMNIFICATION NOT AFFECTED BY

All representations,  warranties,  covenants, and obligations in this Agreement,
the certificates  delivered pursuant to Sections 5.2.1(c) and 5.2.2(b),  and any
other certificate or document  delivered pursuant to this Agreement will survive
the Closing.  The right to  indemnification,  payment of Damages or other remedy
based on such representations,  warranties,  covenants, and obligations will not
be affected by any  investigation  conducted  with respect to, or any  Knowledge
acquired (or capable of being acquired) at any time, whether before or after the
execution and delivery of this  Agreement or the Closing  Date,  with respect to
the accuracy or  inaccuracy  of or  compliance  with,  any such  representation,
warranty,  covenant,  or  obligation.  The waiver of any condition  based on the
accuracy  of  any  representation  or  warranty,  or on  the  performance  of or
compliance  with any  covenant  or  obligation,  will not  affect  the  right to
indemnification,   payment  of   Damages,   or  other   remedy   based  on  such
representations,  warranties, covenants, and obligations. B. INDEMNIFICATION AND
PAYMENT OF DAMAGES BY SELLER AND PARENT

Seller and Parent, jointly and severally, will indemnify and hold harmless Buyer
and its  Representatives,  stockholders,  controlling  persons,  and  affiliates
(collectively,  the "Indemnified  Persons") for, and will pay to the Indemnified
Persons  the  amount  of,  any  loss,   liability,   claim,   damage  (excluding
consequential  damages),  expense  (including costs of investigation and defense
and reasonable attorneys' fees) or diminution of value, whether or not involving
a third-party claim (collectively,  "Damages"), arising, directly or indirectly,
from or in connection with: 1. Any Breach of any representation or warranty made
by Seller  or Parent in this  Agreement  or any other  certificate  or  document
delivered  by Seller or Parent  pursuant  to this  Agreement;  2. Any  Breach by
either  Seller or Parent of any  covenant or  obligation  of Seller or Parent in
this  Agreement;  3. Any claim by any Person for  brokerage or finder's  fees or
commissions  or similar  payments  based  upon any  agreement  or  understanding
alleged to have been made by any such Person  with  either  Seller or Parent (or
any Person acting on their behalf) in  connection  with any of the  Contemplated
Transactions.  The remedies  provided in this Section 11.2 will not be exclusive
of or limit  any  other  remedies  that may be  available  to Buyer or the other
Indemnified Persons.
         C.          INDEMNIFICATION AND PAYMENT OF DAMAGES BY BUYER

Buyer will indemnify and hold harmless Seller, and will pay to Seller the amount
of any Damages arising,  directly or indirectly,  from or in connection with (a)
any Breach of any  representation or warranty made by Buyer in this Agreement or
in any certificate delivered by Buyer pursuant to this Agreement, (b) any Breach
by Buyer of any covenant or  obligation of Buyer in this  Agreement,  or (c) any
claim by any Person for  brokerage or finder's  fees or  commissions  or similar
payments based upon any agreement or understanding  alleged to have been made by
such Person with Buyer (or any Person acting on its behalf) in  connection  with
any of the Contemplated Transactions.

                     RIGHT OF SET-OFF
Upon  notice  to  Seller  specifying  in  reasonable  detail  the basis for such
set-off,  Buyer may set off any  amount to which it may be  entitled  under this
Section 11 against amounts  otherwise  payable under Section 4.1.2. The exercise
of such  right of  set-off by Buyer in good  faith,  whether  or not  ultimately
determined to be justified,  will not  constitute an event of default under this
Agreement.  Neither the  exercise  of nor the failure to exercise  such right of
set-off will  constitute an election of remedies or limit Buyer in any manner in
the enforcement of any other remedies that may be available to it.
         D.          PROCEDURE FOR INDEMNIFICATION--THIRD PARTY CLAIMS

1. Promptly after receipt by an indemnified  party under Section 11.2 or 11.3 of
notice of the commencement of any Proceeding  against it, such indemnified party
will, if a claim is to be made against an indemnifying party under such Section,
give notice to the indemnifying party of the commencement of such claim, but the
failure to notify the indemnifying party will not relieve the indemnifying party
of any liability that it may have to any indemnified party, except to the extent
that the  indemnifying  party  demonstrates  that the  defense of such action is
prejudiced by the  indemnifying  party's failure to give such notice.  2. If any
Proceeding referred to in Section 11.5.1 is brought against an indemnified party
and it  gives  notice  to the  indemnifying  party of the  commencement  of such
Proceeding,  the  indemnifying  party will be  entitled to  participate  in such
Proceeding and, to the extent that it wishes (unless (i) the indemnifying  party
is also a party to such Proceeding and the indemnified  party determines in good
faith that joint representation would be inappropriate, or (ii) the indemnifying
party fails to provide  reasonable  assurance  to the  indemnified  party of its
financial  capacity to defend such Proceeding and provide  indemnification  with
respect to such  Proceeding),  to assume the  defense  of such  Proceeding  with
counsel  satisfactory  to the  indemnified  party  and,  after  notice  from the
indemnifying  party to the  indemnified  party of its  election  to  assume  the
defense of such  Proceeding,  the  indemnifying  party  will not,  as long as it
diligently  conducts such defense, be liable to the indemnified party under this
Section 11 for any fees of other  counsel or any other  expenses with respect to
the  defense  of such  Proceeding,  in each case  subsequently  incurred  by the
indemnified party in connection with the defense of such Proceeding,  other than
reasonable costs of investigation. If the indemnifying party assumes the defense
of a  Proceeding,(i)  no compromise or settlement of such claims may be effected
by the  indemnifying  party without the  indemnified  party's consent unless (A)
there is no finding or admission of any violation of Legal  Requirements  or any
violation of the rights of any Person and no effect on any other claims that may
be made  against the  indemnified  party,  and (B) the sole  relief  provided is
monetary damages that are paid in full by the  indemnifying  party; and (ii) the
indemnified  party will have no  liability  with  respect to any  compromise  or
settlement of such claims effected without its consent. If notice is given to an
indemnifying  party of the  commencement of any Proceeding and the  indemnifying
party does not, within ten days after the  indemnified  party's notice is given,
give notice to the  indemnified  party of its  election to assume the defense of
such Proceeding,  the indemnifying party will be bound by any determination made
in such  Proceeding or any compromise or settlement  effected by the indemnified
party. 3.  Notwithstanding the foregoing,  if an indemnified party determines in
good  faith  that  there  is a  reasonable  probability  that a  Proceeding  may
adversely affect it or its affiliates other than as a result of monetary damages
for which it would be  entitled to  indemnification  under this  Agreement,  the
indemnified party may, by notice to the indemnifying party, assume the exclusive
right to defend,  compromise,  or settle such  Proceeding,  but the indemnifying
party will not be bound by any  determination of a Proceeding so defended or any
compromise  or  settlement  effected  without  its  consent  (which  may  not be
unreasonably withheld). 4. Seller and Parent hereby consent to the non-exclusive
jurisdiction  of any  court  in  which  a  Proceeding  is  brought  against  any
Indemnified Person for purposes of any claim that an Indemnified Person may have
under this  Agreement  with respect to such  Proceeding  or the matters  alleged
therein,  and agree that  process may be served on Seller or Parent with respect
to such a claim anywhere in the world.
         E.          PROCEDURE FOR INDEMNIFICATION--OTHER CLAIMSER CLAIMS

A claim for indemnification for any matter not involving a third-party claim may
be asserted by notice to the party from whom indemnification is sought.
                                     XII.         GENERAL PROVISIONS

         A.          EXPENSES

Except as otherwise  expressly  provided in this  Agreement,  each party to this
Agreement  will bear its  respective  expenses  incurred in connection  with the
preparation,  execution,  and performance of this Agreement and the Contemplated
Transactions,  including  all  fees and  expenses  of  agents,  representatives,
counsel,  and  accountants.  In the event of termination of this Agreement,  the
obligation  of each party to pay its own expenses  will be subject to any rights
of such party arising from a breach of this Agreement by another  party.  In the
event of any  litigation  arising out of or in  connection  with this  Agreement
(including without limitation,  appeals), the prevailing party shall be entitled
to  recover  from  the  other  its   reasonable   attorneys'   fees  and  costs.
Notwithstanding any provision herein to the contrary, CAPCO shall be entitled to
recover from Seller its collection costs and expenses  pursuant to the financing
arrangement between Seller and CAPCO.
         B.          PUBLIC ANNOUNCEMENTS

Subject to applicable  Legal  Requirements,  any public  announcement or similar
publicity with respect to this Agreement or the Contemplated  Transactions  will
be  issued,  if at all,  at such  time and in such  manner  as Buyer  determines
following  prior  consultation  with  Seller.  Unless  consented  to by Buyer in
advance or required by Legal  Requirements,  prior to the Closing  Seller  shall
keep this  Agreement  strictly  confidential  and may not make any disclosure of
this  Agreement  to any Person.  Seller and Buyer will  consult  with each other
concerning the means by which Seller's employees,  customers,  and suppliers and
others  having  dealings  with  Seller  will  be  informed  of the  Contemplated
Transactions,  and  Buyer  will  have  the  right  to be  present  for any  such
communication.
         C.          CONFIDENTIALITY

Between the date of this  Agreement and the Closing Date,  Buyer and Seller will
maintain  in  confidence,  and will cause the  directors,  officers,  employees,
agents,  and advisors of Buyer and Seller to maintain in confidence  any written
information stamped "confidential" when originally furnished by another party in
connection with this Agreement or the Contemplated  Transactions  whether before
or after its  execution,  unless (a) such  information  is already known to such
party or to others not bound by a duty of  confidentiality  or such  information
becomes publicly  available  through no fault of such party, (b) the use of such
information  is necessary or  appropriate  in making any filing or obtaining any
consent  or  approval   required  for  the   consummation  of  the  Contemplated
Transactions,  or (c) the  furnishing or use of such  information is required by
legal proceedings.

If the Contemplated Transactions are not consummated,  each party will return or
destroy as much of such written  information  as the other party may  reasonably
request and shall not use or disclose such information.
         D.          NOTICES

All notices,  consents,  waivers,  and other communications under this Agreement
must be in writing and will be deemed to have been duly given when (a) delivered
by hand (with written  confirmation  of receipt),  (b) sent by telecopier  (with
written  confirmation of receipt),  provided that a copy is mailed by registered
mail, return receipt requested,  or (c) when received by the addressee,  if sent
by a nationally  recognized overnight delivery service (receipt  requested),  in
each case to the  appropriate  addresses and telecopier  numbers set forth below
(or to such other  addresses and telecopier  numbers as a party may designate by
notice to the other parties):
          Seller:            Prism Software Production L.L.C./Prism Group, Inc.
                                     15530 Woodinville-Redmond Road
                                     Woodinville, WA  98072-6930

          Attention:                N.M. (Joe) Morris

          Facsimile No.:     (206) 402-3110

          with a copy to:    Preston Gates & Ellis
                                     5000 Columbia Seafirst Center
                                     701 Fifth Avenue
                                     Seattle, WA  98104

          Attention:                Stephan H. Coonrod/Margaret Niles

          Facsimile No.:     (206) 623-7022

          Buyer:             Pac Services, Inc.
                                     17735 N.E. 65th Street
                                     Redmond, WA  98052

          Attention:                Catherine K. Boshaw

          Facsimile No.:     (206) 869-9779

          with a copy to:    Short Cressman & Burgess P.L.L.C.
                                     3000 First Interstate Center
                                     999 Third Avenue
                                     Seattle, WA  98104-4088

          Attention:                Susan Thorbrogger

          Facsimile No.:     (206) 340-8856

          CAPCO:             CAPCO Financial Company, Inc.
                                     720 Sixth Street South
                                     Suite 200
                                     P.O. Box 2394
                                     Kirkland, WA  98083

          Attention:                Steven M. Shaughnessy

          Facsimile No.:            (206) 827-7870

          with a copy to:           Adolph & Bintinger, P.S.
                                     701 Fifth Avenue
                                     Suite 7100
                                     Seattle, WA  98104

          Attention:                Paul M. Bintinger

          Facsimile No.:            (206) 682-3203

         E.          JURISDICTION; SERVICE OF PROCESS

Any action or  proceeding  seeking to enforce any  provision of, or based on any
right arising out of, this  Agreement may be brought  against any of the parties
in the  courts  of the  State of  Washington,  County  of King,  and each of the
parties  consents  to the  jurisdiction  of such court  (and of the  appropriate
appellate  court) in any such action or  proceeding  and waives any objection to
venue  laid  therein.  Process in any action or  proceeding  referred  to in the
preceding sentence may be served on any party anywhere in the world.
         F.          FURTHER ASSURANCES

The  parties  agree (a) to furnish  upon  request  to each  other  such  further
information,  (b) to execute and deliver to each other such other documents, and
(c) to do such  other acts and  things,  all as the other  party may  reasonably
request  for the purpose of carrying  out the intent of this  Agreement  and the
documents referred to in this Agreement.

         G.          WAIVER

The rights and remedies of the parties to this  Agreement are cumulative and not
alternative.  Neither the failure nor any delay by any party in  exercising  any
right,  power, or privilege under this Agreement or the documents referred to in
this Agreement will operate as a waiver of such right, power, or privilege,  and
no single or partial  exercise  of any such  right,  power,  or  privilege  will
preclude any other or further exercise of such right, power, or privilege or the
exercise  of any  other  right,  power,  or  privilege.  To the  maximum  extent
permitted by applicable law, (a) no claim or right arising out of this Agreement
or the documents  referred to in this  Agreement can be discharged by one party,
in whole or in part, by a waiver or renunciation of the claim or right unless in
writing  signed by the other  party;  (b) no waiver that may be given by a party
will be applicable  except in the specific  instance for which it is given;  and
(c) no notice  to or  demand  on one party  will be deemed to be a waiver of any
obligation  of such  party or of the right of the party  giving  such  notice or
demand to take  further  action  without  notice or demand as  provided  in this
Agreement or the documents referred to in this Agreement.
         H.          ENTIRE AGREEMENT AND MODIFICATION

This Agreement  supersedes all prior agreements between the parties with respect
to its subject matter  (including the Letter of Intent) and  constitutes  (along
with the  documents  referred to in this  Agreement)  a complete  and  exclusive
statement of the terms of the agreement  between the parties with respect to its
subject matter.  This Agreement may not be amended except by a written agreement
executed  by the party to be charged  with the  amendment.  Notwithstanding  any
provision  herein to the contrary,  this  Agreement  shall not amend,  modify or
otherwise  affect any  agreement  related to the financing  arrangement  between
Seller and CAPCO.
         I.          ASSIGNMENTS, SUCCESSORS, AND NO THIRD-PARTY RIGHTS

Neither  party may assign any of its rights  under this  Agreement  without  the
prior consent of the other  parties,  provided that Seller may assign its rights
under Section 4.1.2, subject at all times to Buyer's set-off rights.  Subject to
the preceding sentence, this Agreement will apply to, be binding in all respects
upon, and inure to the benefit of the  successors  and permitted  assigns of the
parties. Nothing expressed or referred to in this Agreement will be construed to
give any Person other than the parties to this  Agreement any legal or equitable
right, remedy, or claim under or with respect to this Agreement or any provision
of this  Agreement.  This Agreement and all of its provisions and conditions are
for the sole and  exclusive  benefit of the parties to this  Agreement and their
successors and assigns.
         J.          SEVERABILITY

If any provision of this Agreement is held invalid or unenforceable by any court
of competent jurisdiction, the other provisions of this Agreement will remain in
full  force  and  effect.  Any  provision  of this  Agreement  held  invalid  or
unenforceable only in part or degree will remain in full force and effect to the
extent not held invalid or unenforceable.
         K.          SECTION HEADINGS, CONSTRUCTION

The headings of Sections in this Agreement are provided for convenience only and
will not affect its construction or interpretation.  All references to "Section"
or "Sections" refer to the corresponding  Section or Sections of this Agreement.
All words  used in this  Agreement  will be  construed  to be of such  gender or
number as the circumstances  require.  Unless otherwise expressly provided,  the
word "including" does not limit the preceding words or terms.
         L.          TIME OF ESSENCE

With  regard to all  dates and time  periods  set forth or  referred  to in this
Agreement, time is of the essence.
         M.          GOVERNING LAW

This Agreement  will be governed by the laws of the State of Washington  without
regard to conflicts of laws principles.
         N.          COUNTERPARTS
This Agreement may be executed in one or more  counterparts,  each of which will
be deemed to be an original copy of this Agreement and all of which,  when taken
together, will be deemed to constitute one and the same agreement.

IN WITNESS WHEREOF, the parties have executed and delivered this Agreement as of
the date first written above.



  BUYER:                                                      SELLER:
  PAC SERVICES, INC.                          PRISM SOFTWARE PRODUCTION L.L.C.


                         By: PRISM GROUP, INC., Manager

                                               By:
                                             Title:            By:  N.M. Morris
                                                              Title:  President


  CAPCO:                                               PARENT:
  CAPCO FINANCIAL COMPANY, INC.                        PRISM GROUP, INC.



          By:                                            By:
          Title:                                         Title:






10.33  Master  Services  Agreement by and between Pac  Services,  Inc. and Prism
Direct, Inc.
                            MASTER SERVICES AGREEMENT


This Master Services  Agreement  ("Agreement")  is entered into this 30th day of
July, 1996 by and between Prism Direct,  Inc. ("PDI"), a Washington  corporation
with  principal  offices  at  15530   Woodinville-Redmond   Road,   Woodinville,
Washington 98072-6930,  and Pac Services, Inc. ("PAC"), a Washington corporation
with principal offices at 17735 NE 65th Street, Redmond, Washington 98052.

         1.       Recitals.

1.1 PAC. PAC provides software duplication and manufacturing services to clients
in the software  industry.  Pursuant to that certain Asset Purchase Agreement of
even date herewith among PAC, Prism Group,  Inc.  ("Prism"),  and Prism Software
Production,  L.L.C.  ("PSP"), the latter two of which are affiliates of PDI, PAC
has  acquired  certain  assets of PSP used in  software  manufacturing,  and PAC
expects to provide  software  manufacturing  services  to certain  parties  that
formerly  obtained  software  manufacturing  services  from  PSP.  1.2 PDI.  PDI
provides  shipping,  fulfillment,  and telephone sales  services,  as more fully
described  below  ("Services").  Prior to the  execution  of the Asset  Purchase
Agreement,  PDI provided  Services directly to some of the clients that obtained
software manufacturing services from PSP. 1.3 SPECTRA. PDI provides the Services
using its  proprietary  software  known as  SPECTRA  (TM).  In  connection  with
providing  the  Services  to clients,  PDI grants  limited  purpose  licenses of
SPECTRA  labeling and bar-code  modules to software  manufacturers  that provide
manufacturing  services to clients that obtain the Services of PDI. 1.4 Purposes
of  Agreement.  The  parties to this  Agreement  desire for PDI to  continue  to
provide Services  directly to the former clients of PSP, which are henceforth to
obtain manufacturing services from PAC rather than PSP. In addition, PAC desires
to use PDI's  Services  and PDI  desires to provide  Services  to PAC to support
PAC's manufacturing for clients other than those formerly served by PSP. In both
scenarios,  PDI  desires to grant to PAC and PAC  desires to receive the limited
purpose  license to SPECTRA  that is  necessary  to enable  PAC  efficiently  to
coordinate its  manufacturing  services with the Services to be provided by PDI.
Furthermore,  the parties  desire to cooperate  with one another so as to better
serve their mutual  clients.  The purposes of this Agreement are to describe the
Services  to be  provided  by PDI to PAC and other  aspects of the  relationship
between PDI and PAC, to grant the SPECTRA license,  and to establish a framework
for future  expansion of services to be provided by PDI to PAC and  clients.  2.
Scope of Services.  The Services are generally described in Addendum A, which is
attached to and incorporated in this Agreement. However, the particular Services
to be provided  may vary from one Client to another,  as  described in Section 3
below. 3. Nature of  Relationships.  PDI provides  Services through two types of
relationships,  as follows: 3.1 Services to PDI Clients.  Pursuant to agreements
in place as of the date of this Agreement, as the same may be modified from time
to time,  and pursuant to agreements to be executed in the future,  PDI provides
Services  directly to clients.  These clients of PDI include software  producers
that previously obtained software  manufacturing  services from PSP, and include
software producers who currently obtain software manufacturing services from PAC
as well as from other services providers. The clients of PDI that are covered by
this  Agreement  are only those  clients of PDI that also are clients of PAC and
were previously  clients of PSP ("PDI Clients").  The particular  Services to be
provided  to  each  PDI  Client  are  described  more  fully  in the  respective
agreements  between PDI and each PDI Client.  PDI Clients pay PDI  directly  for
such Services in accordance  with the terms of the  respective  agreements.  3.2
Services to PAC. PDI may also provide Services to and for the benefit of clients
of PAC ("PAC  Clients")  in  accordance  with the terms of this  Agreement.  The
particular  Services to be provided to each PAC Client are described  more fully
in the  respective  agreement  between PAC and each PAC  Client,  subject to the
approval  of PDI as  provided  in Section  4.1  below.  PAC may pay PDI for such
Services as provided  in Section 4.3 below,  or PDI may be paid  directly by the
PAC Clients.
         4.       Procedures for PAC Clients.

4.1 In General.  PAC will enter into separate service agreements with individual
PAC Clients ("PAC Client  Agreements")  covering the entire scope of services to
be provided by PAC, including the Services to be provided by PDI as an outsource
provider pursuant to this Agreement.  With respect to each PAC Client Agreement,
PDI and PAC shall  negotiate  as to the scope of the  Services to be provided by
PDI and the price to be paid by PAC, or by mutual agreement between PAC and PDI,
by the PAC Client,  to PDI for such Services.  PDI shall be obligated to provide
Services  to PAC with  respect  to any PAC  Client  Agreement  only  upon  PDI's
approval in writing of an appropriate  rider to be attached to and  incorporated
in this Agreement.  The scope of services and related pricing  schedule for each
PAC Client  Agreement  are  subject to review  after the first  ninety (90) days
following  execution of the PAC Client  Agreement.  4.2 Pricing.  All prices are
negotiated on a case by case basis  depending on the scope of the Services to be
provided to the PAC Client. 4.3 Payment Terms. The following payment terms shall
apply with respect to all PAC Clients:  4.3.1 PDI may require new PAC Clients to
pay reasonable set-up charges, as appropriate.

4.3.2 PDI will  bill PAC,  or, by  mutual  agreement  between  PAC and PDI,  PAC
Clients,  for ongoing  service  fees on a weekly  basis with terms of net thirty
(30) days.  PDI will bill  freight  charges on a weekly  basis  under a separate
invoice  with terms of net seven (7) days.  In both  cases,  the weekly  billing
schedule will be 1st-7th, 8th-14th,  15th-21st, 22nd through the last day of the
month.  4.3.3 PDI may cease  providing  Services  with respect to any PAC Client
Agreement  and may retain all funds paid to date or assets held by PDI if PAC or
PAC  Clients  fail  timely to make any payment  required  with  respect to a PAC
Client  Agreement.  All  fees,  costs,  and  expenses  shall be  payable  to PDI
according to the schedule  described  above.  In addition to all other  remedies
available  under this Agreement and at law or in equity,  PDI reserves the right
to charge 1 1/2% per month (18% per annum)  interest on all unpaid  amounts that
are in excess of thirty (30) days past due.
         5.       Procedures for PDI Clients.

5.1 In  General.  PDI and PAC will each  enter into an  agreement  with each PDI
Client  regarding  the services to be provided by each party to such PDI Client.
The  parties  shall in good  faith keep one  another  informed  of any  material
development or discussions  between themselves and each PDI Client that may have
an impact on the PDI  Client's  relationship  with the other  party.  Each party
shall separately and directly bill each PDI Client unless otherwise agreed.  5.2
Pricing.  PDI's  agreements  with PDI Clients  ("PDI  Client  Agreements")  each
establish the price at which PDI shall provide the Services,  and each allow for
pricing reviews from time to time and upon any renewal of an expiring PDI Client
Agreement.  In the event PDI determines  that a price increase is required under
any PDI Client Agreement,  PDI shall provide PAC thirty (30) days notice of such
proposed price increase. PAC shall have the option to take on itself any portion
or all of the  proposed  increase so as to minimize or  eliminate  the  increase
required  to be paid by the PDI  Client  to PDI and  thereby  to  enhance  PAC's
relationship  with the affected PDI Client.  PAC shall  exercise  such option by
giving  notice to PDI at any time prior to  expiration  of the  thirty  (30) day
period.  PDI  will  provide  to PAC  for  review  such  supporting  or  relevant
information  as  reasonably  requested  by PAC.  5.3 Payment  Terms.  Upon PAC's
exercise of the option under Section 5.2, PDI shall thereafter  create two bills
for each  affected  PDI Client  Agreement,  as  follows:  PDI shall bill the PDI
Client as previously,  and PDI shall  separately bill PAC for such amount as PAC
has  undertaken to pay.  Payment terms shall be consistent  with PDI's  practice
under Section 4.3, above. 5.4 Delinquent  Accounts.  PDI shall notify PAC of all
delinquent PDI Client  accounts and,  prior to any cessation of Services,  shall
coordinate  with PAC so as to  minimize  any  disruption  to PAC.  5.5  Software
Manufacturer of Preference.  PDI agrees that PAC shall be its preferred software
manufacturer and that, when appropriate circumstances arise, PDI shall refer new
clients  to  PAC  with  respect  to  such  new   clients'   needs  for  software
manufacturing or any other services provided by PAC. Notwithstanding anything in
this  Agreement to the  contrary,  PDI may deal  directly with any new client to
which PDI commences providing Services,  and may provide Services to clients who
are not also obtaining software manufacturing services from PAC.
         6.       Dedicated Representatives.

6.1 PDI Account  Manager.  PDI shall  appoint one  qualified  staff member ("PDI
Account  Manager")  who will  (1) have  authority  to act for  PDI;  (2)  submit
material and information requests to PAC as necessary to service mutual Clients;
(3) provide access to PDI's staff to answer questions; and (4) provide schedules
and plans to PAC for  review  and/or  approval  if and when  necessary.  PDI may
replace the PDI Account  Manager at any time upon written notice to PAC. 6.2 PAC
Vendor  Manager.  PAC shall  appoint one  qualified  staff  member  ("PAC Vendor
Manager"),  who  will  (1)  have  authority  to act for PAC and to make  binding
decisions  with  respect  to this  Agreement;  (2) review  promptly  information
supplied  by PDI;  (3)  provide and assume  responsibility  for  accuracy of PAC
information and data required by this Agreement; (4) provide access to PAC staff
to answer  questions;  and (5) provide  training to PDI as  necessary to provide
support for mutual  Clients.  PAC may replace the PAC Vendor Manager at any time
upon written  notice to PDI. 7. Time of Essence.  Time is of the essence of this
Agreement  and of all  requirements  and  requests by one party to the other for
information or other items necessary or appropriate for the efficient and timely
performance of PDI Client Agreements and PAC Client Agreements.
         8.       License to SPECTRA.

8.1  Grant of  License.  PDI  hereby  grants  to PAC and PAC  hereby  accepts  a
non-exclusive  royalty-free license to use SPECTRA for the purposes set forth in
Section 8.2 below for the duration of this Agreement.

8.2 Permitted Uses. PAC may use the SPECTRA modules known as Assembly, Labeling,
and  Maintenance.   Assembly  may  be  used  to  build  and  label  pallets  and
masterpacks,  and to scan serial numbers into the system as containers are being
built if the product is  serialized.  Labeling may be used to generate  product,
UPC, and serial number label,  with SPECTRA  providing format  information,  UPC
codes, and descriptions. Maintenance may be used to build products into SPECTRA,
including  adding  or  subtracting  part  descriptions,  serial  flags,  default
masterpack  quantities,  component parts, UPC codes,  etc. PAC may use any other
SPECTRA module currently utilized by PSP in its manufacturing process.
                  8.3      Special Grants.

(a) For a period of three (3) years  following the date of this  Agreement,  PAC
shall have the rights set forth in  paragraph  (d) below in the event PDI ceases
doing business as its business is described in Section 1.2 above.  PDI shall not
be  deemed  to  have  ceased  doing  business  if  it  has  transferred  all  or
substantially  all of its assets in accordance with paragraph (b) below. (b) For
a period of three (3) years following the date of this Agreement, PAC shall have
the rights set forth in paragraphs (c) and (d) below in the event PDI receives a
bona fide offer to transfer its business to an entity that conducts a subtantial
volume of  software  manufacturing  in the  State of  Washington,  conducts  its
software  manufacturing  business  primarily in the State of Washington,  and is
headquartered in the State of Washington. For purposes of the previous sentence,
an offer to transfer PDI's  business shall include any of the following  events:
(i) A  proposal  for PDI to merge  with a third  party  such  that  the  company
resulting from such merger would no longer  controlled by Prism Group,  Inc.; or
(ii) An offer from a third party for PDI to sell all or substantially all of its
assets; or (iii) A proposal for Prism Group, Inc. to sell a controlling block of
its stock in PDI.

(c) PAC  shall  have the right of first  refusal  with  respect  to any offer to
transfer PDI's  business.  Upon receipt of a bona fide offer under paragraph (b)
and  before  consummating  any such  transaction,  PDI shall  give PAC a written
notice  setting  forth the  proposed  terms  thereof  ("Transfer  Notice").  The
Transfer  Notice shall  include the indentity of the proposed  transferree,  any
consideration  to be  received  by PDI,  and all  other  material  terms  of the
proposed  transfer.  PAC  shall  have  the  option  to  undertake  the  proposed
transaction on the same terms and conditions as those proposed. If PAC elects to
exercise  this option,  PAC shall notify PDI within  twenty (20) days  following
receipt of Transfer Notice. If PAC fails timely to exercise the option,  PDI may
then proceed at any time within ninety (90) days after  delivering  the Transfer
Notice to  consummate  the  proposed  transfer,  but only on the  precise  terms
specified in the Transfer Notice. If the transfer is not consummated  within the
ninety (90) day period,  then PDI shall again become subject to all of the terms
of this paragraph (c). If PAC timely exercises the option, the transaction shall
be closed within  forty-five  (45) days after notice of the election is received
by PDI. (d) Upon the  occurrence of an event set forth in paragraphs  (a) or (b)
above, and if PAC fails to exercise the option set forth in paragraph (c) above,
then PAC shall  have the  option to  receive,  and PDI shall  grant  upon  PAC's
exercise of such  option  within  twenty  (20) days of such  event,  a perpetual
non-exclusive  royalty-free  license to SPECTRA,  including the source code, for
use solely in connection with PAC's software manufacturing for software producer
clients at PAC's  facilities in the State of Washington.  Such license shall not
include the right to provide third parties  access to the source code. PAC shall
at all times use reasonable  efforts to keep the SPECTRA software  confidential.
PAC shall be responsible  for paying all costs  associated  with the use of this
license,  including costs  associated with  transferring  any part of SPECTRA to
PAC.
         8A.      Noncompete.
8A.1.  Agreement Not to Compete.  For a period of three (3) years  following the
date of this Agreement, PDI shall not engage, whether directly or indirectly and
whether or not for compensation,  in any business or activity previously carried
on by PSP within the State of Washington without the written consent of PAC. For
purposes of the foregoing,  an activity  previously  carried on by PSP means the
business of software disk (floppy or CD-ROM)  duplication  and/or  packaging and
assembly of disks and other software components.  The foregoing shall not in any
fashion restrict PDI from disposing of its assets in liquidation or restrict PDI
from  continuing its current  activities or  undertaking  activities of the type
currently  undertaken  by  America's  Print  Source,  Inc.  If  PDI  acquires  a
controlling  interest in America's  Print  Source,  Inc. at any time during such
three (3) year period, then PDI shall not, and shall ensure that America's Print
Source  shall  not,  solicit  customers  currently  served  by PAC in the  print
brokerage business as set fourth in Addendum C. 8A.2 Damages. Because the amount
of damage that will be suffered by a breach of the covenant set forth in Section
8A.1 may be difficult or impossible to calculate (but may be  substantial),  the
nonbreaching   party  shall  be  entitled  to  injunctive   relief  or  specific
performance in the event of such a breach. The remedies provided by this Section
8A.2 shall be in addition to any other  remedies that may be available in law or
equity.  8B. Fourth Shift MRP. PDI will install,  maintain and support equipment
used in the  operation of the Fourth Shift MRP module and will provide the right
to use the Fourth Shift MRP software on such equipment,  as necessary for PAC to
service all accounts serviced by PSP using such equipment and software as of the
date of this agreement.
         9.       Confidential Information.

9.1  Nondisclosure;  Permitted Uses. Each party shall keep  confidential and not
disclose any  confidential  information it (the  "Receiving  Party") may receive
from the other  party  ("Disclosing  Party")  under  this  Agreement,  including
without limitation information about PAC Clients, PDI Clients, and other clients
of either party; scripts,  training materials, and other information about PDI's
system and Services; and trade secrets and other proprietary  information of the
Disclosing  Party, but not including  information  that is or hereafter  becomes
known to the public through no fault of the Receiving Party,  from and after the
date of such  public  disclosure.  Confidential  information  may be used by the
Receiving Party only for the purposes of carrying out its rights and obligations
under  this  Agreement.  9.2  Return  of  Confidential  Information.   Upon  the
Disclosing Party's request,  the Receiving Party shall deliver to the Disclosing
Party all  confidential  information  of the  Disclosing  Party,  including  all
documents,  copies, and other items, of whatever media, comprising or containing
any such confidential information.
         10.      Inventory.

10.1  Ownership.  To  enable  PDI to  perform  the  Services,  PAC will  provide
inventory of PDI Clients and PAC Clients to PDI. PAC will deliver such inventory
to PDI at PAC's  facilities and PDI shall be responsible for  transportation  of
such inventory to PDI's facilities.  Unless informed by PAC to the contrary, all
such inventory is owned by the  respective PDI Clients and PAC Clients,  who may
remove  inventory  at any  time  except  as  provided  otherwise  in PDI  Client
Agreements.  PDI shall take such steps as may be reasonably  requested by PAC or
Clients to confirm the ownership of such inventory,  including by way of example
but without limitation, public notification of such ownership and cooperation in
the filing of UCC-1 financing statements for information purposes.

10.2  Insurance.  PDI  shall at all  times  during  the  term of this  Agreement
maintain  insurance  on the  inventory  owned  by PDI  Clients  and PAC  Clients
substantially in accordance with the insurance policy attached to this Agreement
as Addendum C. 11. Limitation Of Liability. PDI's liability arising out of or in
connection  with  execution  of this  Agreement  whether for breach of contract,
breach of  warranty,  or failure of  essential  purpose or  otherwise,  shall be
limited to the amount of the fees  collected  for the Services  rendered for the
transaction(s)  in question.  PDI shall not be responsible or liable for loss of
business or consequential,  indirect, or punitive damages for failure to provide
services  . The  foregoing  limitations  shall  also  apply to PDI's  affiliated
companies and officers,  directors and employees of PDI and such affiliates. 12.
No  Warranty.  EXCEPT AS  EXPRESSLY  SET FORTH IN THIS  AGREEMENT,  PDI MAKES NO
REPRESENTATIONS OR WARRANTIES,  EXPRESS OR IMPLIED, AND PDI HEREBY DISCLAIMS ALL
IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY
OR OF FITNESS FOR A PARTICULAR PURPOSE. 13. Term;  Termination.  The Term of the
Agreement is one (1) year, renewable  automatically upon the anniversary date of
this Agreement for each subsequent year, unless either party provides sixty (60)
days written  notice of its intent to terminate.  Notwithstanding  provisions of
this Agreement,  this Agreement may be terminated prior to the expiration of its
term as set forth below.
         14.      Default; Remedies.

14.1 Events of Default.  The  following  events  constitute a default under this
Agreement:  14.1.1 Either party materially breaches a term of this Agreement and
such breach continues for a period of thirty (30) days after the breaching party
has been notified of the breach,  or 14.1.2 Either party shall cease  conducting
business in the normal course,  become insolvent,  make a general assignment for
the benefit of creditors, suffer or permit the appointment of a receiver for its
business or assets, or shall avail itself of or become subject to any proceeding
under  any  statute  relating  to  insolvency  or the  protection  of  rights of
creditors. 14.2 Remedies. In addition to all other remedies available under this
Agreement,  at law, or in equity,  in the event of a default the license granted
under Section 8.1 of this  Agreement and all rights of the  defaulting  party to
use confidential information of the other party shall immediately terminate.
         15.      Miscellaneous.

15.1 Entire Agreement.  This agreement,  together with its addenda,  riders, and
other  attachments,  represent  the entire  agreement  between the parties  with
respect to the subject matter of this Agreement, and supersede all prior oral or
written  agreements,  understandings  and  representations  between the parties,
either  written  or  verbal.  This  Agreement  may be  amended  only by  written
instruments signed by both parties hereto.

15.2  Independent  Contractor.   Each  party  hereto  shall  be  and  remain  an
independent  contractor  and nothing  herein shall be deemed to  constitute  the
parties as partners.  Further, neither party shall have any authority to act, or
attempt to act, or represent itself, directly or by implication,  as an agent of
the other or in any manner assume or create, or attempt to assume or create, any
obligation on behalf of or in the name of the other,  nor shall either be deemed
the agent or employee of the other.  15.3 Assignment.  This Agreement may not be
assigned  by either  party  without  the prior  written  consent  of the  other;
provided,  however,  that either party may assign this Agreement to a subsidiary
or entity controlling, controlled by or under common control with such party, as
long as such party notifies the other party in writing.  The  provisions  hereof
shall be binding upon and inure to the benefit of the parties,  their successors
and permitted assigns. 15.4 Attorneys' Fees. If legal action is taken to enforce
any  provision  of this  Agreement,  the  prevailing  party shall be entitled to
recover reasonable attorneys' fees and costs incurred therefrom.  15.5 Governing
Law. This Agreement  shall be construed and enforced in accordance with the laws
of King County and the State of Washington.

15.6 Force  Majeure.  If performance of any part of this Agreement by either PDI
or PAC is  prevented  or  delayed  by  reason  of cause  or  causes  beyond  the
reasonable control of the party affected (including, without limitation, acts of
God,  acts of civil or military  authority  including  governmental  priorities,
strikes, or other labor disturbances,  plant closures, fires, floods, epidemics,
and wars and riots),  the party affected shall be excused from such  performance
to the extent that it is  necessarily  prevented or delayed  thereby  during the
continuance of any such happening or event,  and this Agreement  shall be deemed
suspended  so long as and to the extent  that any such cause  prevents or delays
its  performance.  15.7  Notices.  All  notices,  requests,  demands  and  other
communications  required or permitted  under this Agreement  shall be in writing
and shall be sent by facsimile  transmission  to the number set forth below,  in
which case notice shall be deemed to have been duly given when  transmitted with
machine confirmation of transmission, or by registered or certified mail, return
recipt requested,  postage prepaid and properly addressed,  in which case notice
shall be deemd to have been given when  received  by the address or on the third
day after  mailing,  whichever is earlier,  or by hand  delivery,  in which case
notice shall be deemed to have been given when delivered,  to the parties at the
following  addresses  or such other  addresses  as the parties may  designate by
written notice:

                  If to PDI:                Prism Direct, Inc.
                                            15530 Woodinville-Redmond Road
                                            Building A800
                                            Woodinville, WA 98072-6930
                                            Phone:  ____________________
                                            Fax:  ______________________
                                            Attention:  __________________

                  If to PAC                 Pac Services, Inc.
                                            17735 NE 65th Street
                                            Redmond, WA 98052
                                            Phone:  ____________________
                                            Fax:  ______________________
                                            Attention:  __________________

15.8  Implied  Waivers.  The  failure  of  either  party at any time to  require
performance  by the other party of any provision  hereof shall not affect in any
way the right to require such performance at any time thereafter.  The waiver by
either party of a breach of any provision hereof shall not be taken,  construed,
or held to be a  waiver  of the  provisions  itself  or a waiver  of any  breach
thereafter or any other provision hereof.

15.9 Severability. A judicial determination that any provision of this Agreement
is invalid in whole or in part  shall not  affect  the  enforceability  of those
provisions not found to be invalid.  15.10  Counterparts.  This Agreement may be
executed in one or more counterparts, each of which shall be deemed an original,
but all of  which  together  shall  constitute  one and  the  same  instruments;
however,  this  Agreement  shall be of no force or effect until executed by both
parties. 15.11 Authority.  The individuals executing this Agreement warrant that
they have the requisite authority to do so.

PAC Services Inc.

By:     Original signed by
Name:    Catherine K. Boshaw
Title:   CEO
Date:  07/30/96


Prism Direct, Inc.

By:      Original signed by
Name:    N. M. Morris
Title:   President

Date:    07/30/96


                                   Addendum A


Services offered by Prism Direct, Inc. include but are not limited to:

Fulfillment:

PDI, through its proprietary  software  "Spectra,"  provides complete  inventory
management,  distribution  tracking and shipping activity data.  Integrating bar
code technology Prism Direct will provide the following warehouse services.
I.       Receiving and Warehousing
A. Receive all FGI from CLIENT or designated vendors. The receiving process will
include:
1. Verification against packing slip
2. Visual inspection of all goods to ensure product is in a sale-able condition.
3. Create inventory database in "Spectra"  including  quantity verified,  serial
number  associated  with each unit and  product  ID number 4.  CLIENT  and their
manufacturing  vendors will provide a printout of the serial  rangeincluding the
starting,  ending  and  any  missing  numbers  in the  sequence.  Thislist  will
accompany each pallet of FGI delivered to Prism Direct.

5.  Scan UP  label  on  product  and  create a Master  Pack  label  with  unique
identifier for tracking purposes.


 B.       The receiving process requires the following from CLIENT.
 1.       Visible UPC label
 2.       Serialized product must be provided in a 1S code 3 of 9 label format
3. CLIENT and their  manufacturing  vendors will affix a bar-code  label on each
finished good unit. The serial number will contain a scannable serial number (in
its entirety) and a human readable  description  that  intentionally  excludes a
portion of the serial string.
4. Unique UPC assigned number for each SKU, including; NFR's, Evals and Upgrades
5. Proper shipping documentation, including packing slip with accurate counts
C. Locate and store all FGI in designated pallet or flow bin locations.
D. Incorporate CLIENT inventory into Prism's on-going cycle count program
II.      Shipping:
A. Prism  Direct will ship all Domestic  and  International  orders on behalf of
CLIENT.  Domestic  orders  will  ship  within  24 hours  from the time  order is
released for shipping.  International orders will ship within 48 hours. Shipping
services can include:
 1.       UPS (Ground, 2nd Day, Next Day, International Express and Expedited)
 2.       DHL (Next Day, International)
 3.       RPS
 4.       LTL
 5.       Freight Forwarders
 6.       Airborne Express (Next Day, Second Day)-Shipped on CLIENT account#
 7.       Federal Express  (Next Day Standard and Priority, International)
           Shipped on CLIENT account #
 8.       Other, as specified by client
         B.       Verifying quantity and part number against packing slip
         C.       Capture bar-coded serial number of each unit processed
         D.       Linking serial number with customer data providing a
                  pre-registration database
         E.       Recording tracking number, shipping method and cost
         F.       Preparation of all shipping documents including, ProForma's,
                  SED and SLI, and Certificate of Origin.
         G.       Product will ship in a jiffy padded envelope or individual
                  shipping carton, as deemed appropriate for the number of
                  unites shipped on the packslip.
III.     RMA Processing
A. If  applicable  Prism will  provide a complete  RMA program  for  CLIENT.  In
conjunctions  with GreenDisk,  a company  dedicated to the recycling of software
materials, the following services will be provided:
  1.  Verification of RMA number, quantities and product sku's.
  2.  Sorting of each finished goods and components based on customer provided
         criteria
  3.  Recycling of all printed material, disks and CD's
  4.  Certificate of destruction
  5.  Data Entry into Spectra:
   o Detailing reason for return - using  pre-arranged list provided by CLIENT o
   Data required for proper re-issuing of funds - Actual credit
         distribution will be handled by CLIENT for non-credit card orders.
          Prism Direct to complete credit  memo for credit refunds
   o   Quantity received per RMA
   o   Condition of goods returned
   o   Outstanding issues
       Prism will issue a credit to the end user for all credit  card  purchases
       only. CLIENT will beresponsible for refunding any cash transaction.


Inbound Telemarketing and Customer Service:

I.       Hours of Operation
A. Prism Direct is open for call handling Monday through Friday, 6:00 am through
6:00  p.m.  B.  Prism  Direct  will be closed in  observation  of the  following
holidays;   New  Year's  Day,   Memorial  Day,   Independence  Day,  Labor  Day,
Thanksgiving  Day and  Christmas  Day. If any holiday  falls on a Saturday,  the
preceding  Friday will be recognized  as the holiday.  If any holiday falls on a
Sunday,  the  following  Monday will be  recognized  as the  holiday.  II. Staff
telephones with representatives  trained to implement CLIENT sales and marketing
objectives.  III.Prism  Direct will accept inbound "800" calls and collect basic
information.
         A.       Answer line with personalized greeting
         B.       Collect name, company name (if applicable), mailing address,
                  up to three telephone numbers, source of call and four to five
                  marketing questions at customer level
         C.       Determine purpose for the call and properly respond
         D.       Create a product registration with up to four demographic
                  questions,   In   addition,   Prism  will   capture   standard
                  registration data, such as; product number, quantity, place of
                  purchase, serial number(s) date of purchase, or
         E.       Capture the non-order customer service category and notes
                  1.       Client provided list of categories including specific
                         reasons for return and standard Prism Direct categories

IV.      Prism Direct will process all types of payment as follows:
A. Obtain the payment method (Cash/Check,  Visa,  MasterCard,  American Express,
PO)
B.  Cash/Check  orders  not  placed  until  actual  order  shipped - entered  as
non-order  activity of order  pending.  Receipt of funds will result in entry of
order with the origin of mail.  C. COD Orders - Prism will accept COD  purchases
on behalf of CLIENT.  A $4.75  surcharge will be charged to the customer for all
COD  issues.  It is  understood  that Prism will not assume  responsibility  for
collection of any COD shipments. Prism will develop the telemarketing script and
train the TSR's to encourage  credit card  purchases  and offer COD charges as a
final  alternative only. D. Purchase Orders - Hard copies of PO will be required
before  placement  entered as non-order  activity until received.  Receipt of PO
will  result in entry of order with the  origin of fax or mail.  Hard copy to be
batched  and  sent  to  CLIENT  daily.  E.  Credit  Cards  orders  will  attempt
authorization,  with CLIENT's  merchant  account  through  DMGT.  Order will not
allocate  or ship  until  authorization  is  received.  System  will  attempt to
authorize up to three business days consecutively.

a) If authorization is not received, outbound (non-order phone activity) will be
attempted up to three times to obtain  alternate  payment method.  If contact is
not made after three attempts, order will be canceled.
F. Obtain shipping method and ship to address
G. Enter product number and quantity. Confirm amount of order, including tax and
shipping and handling.

V. Prism Direct will implement the cross-sell and upsell strategy developed with
CLIENT to attempt to create additional revenue opportunities during the standard
order process.
VI.      Order Processing Services
If applicable:
A. Prism Direct will collect orders and other  communications from the dedicated
Post Office box one time per day, on a daily basis
B. Prism Direct will receive  faxed orders from  customers or client  throughout
the day
C. Prism Direct will receive e-mailed orders from client throughout the day.
D. Prism Direct will process all orders received by 1:00 p.m. on the same day
E. Set-up customer name, company name (if applicable),  billing address, source,
telephone number and up to four marketing questions
F.  Verify  acceptable  payment  method.  For check  orders,  verify  within the
acceptable over/under range, as established by client.
G.  Unacceptable  payment  methods or amounts  outside of acceptable  over/under
range,  outdated  offers  will either  result in an  outbound  call or a generic
letter with a check box reason will be sent to customer
H. Improperly routed communications will be forwarded to client
I. Enter shipping method and ship to address
J. Enter product number and quantity.
VII.      Check Processing
         A.       Prism Direct will cancel all checks, upon receipt
         B.       Checks will be canceled with client provided stamp.
         C.       Up to 25 checks per batch/deposit, per day
                  1.       Batch information includes date, batch number,
                           customer name, order number, check
                           number, check amount and transaction number
         D.       Prism   Direct  will  make   checking   deposits  to  a  local
                  Woodinville  branch. If local branch is not available,  client
                  will, at their option, set-up an account at a Woodinville bank
                  or have checks sent to client for deposit at their expense.

VIII.    Literature Fulfillment
Prism Direct will fulfill literature requests with prepackaged kits.
         A.       Print label with customer name, company name (if applicable),
                  mailing address
         B.       Affix label to literature kits
         C.       Seal, meter and mail

IX.      CLIENT will provide and maintain stock at Prism Direct for:
         A.       All literature that Prism Direct is responsible for mailing
         B.       Mailing envelopes
         C.       Company Letterhead


Outbound Telemarketing and Customer Solicitations

I.  Program and Script Evaluation

II.  Outbound Telemarketing
         A.       Create an enticing outbound script in unison with the CLIENT.
                  The script will focus on the following:
                  o        High contact and close
                  o        4-5 responses to overcome objections
                  o        Other goals as determined by CLIENT
         B.       Prism's outbound representatives will attempt contact within
                  two outbound calls.The outbound reps. will make one pass
                  through the list, then make a second until the objective
                  is achieved. The following will be deemed as attempts:
                  o        Contact
                             Contact may include the following:
                             Closed sale - obtaining customer and credit card
                                         information
                              Request for product literature, if applicable
                              Other - as deemed appropriate by KIII
                  o        Voice Mail
                  o        Reception
                  o        No answer
         C.       Prism will dedicate a team of outbound telemarketers
                  sufficient to reach the program goal within the specified time
                  frame


Technical Support

I. Prism Direct will accept  inbound "800" or toll  technical  support calls and
qualify basic information.

Determine purpose for the call and properly respond.
A. Prism  Direct  will  answer  Level 1, 2 and 3  technical  support  questions,
including installation and setup support per CLIENT's specifications.
B. Prism will provide the necessary  implementation  support  activity to ensure
that calls are handled to the expectations of the CLIENT.
C. Prism's  technical  support team will possess the unique  telephone skills to
quickly visualize and interpret customer problems over the phone.
D. Prism dedicated technical team will take part in a software/hardware training
provided the CLIENT.  Prism Direct will provide any refresher or update training
as needed.

         1.       If applicable, on-line help will contain the following
                  technical information:
                  o        Problem descriptions
                  o        Solutions to common problems
                  o        Bug fixes
                  o        Historicals


Client Data Management

A.   Reports
Several  standard  reports are available from Prism Direct.  If applicable Prism
Direct will  provide the  following  reports to CLIENT as  outlined.  Additional
standard reports or custom reports will be available at an additional charge.
Refer to section V., Price Schedule.

<TABLE>
<C>                      <C>                                                             <C>

- ------------------------- ---------------------------------------------------------------- ------------------------------
Report Title              Information Contained                                            Frequeny
- ------------------------- ---------------------------------------------------------------- ------------------------------
- ------------------------- ---------------------------------------------------------------- ------------------------------
Inventory                 Status  Report  FGI -  Inventory  on hand,  allocated,
                          available,   ordered,  TBD  backordered  and  received
                          during the reporting period.
                          Including obsolete inventory-optional.
- ------------------------- ---------------------------------------------------------------- ------------------------------
- ------------------------- ---------------------------------------------------------------- ------------------------------
Inventory Adjustment      Adjustment on inventory                                          TBD
Report

- ------------------------- ---------------------------------------------------------------- ------------------------------
- ------------------------- ---------------------------------------------------------------- ------------------------------
System                    Activity  Report Reports number of ACD calls received,
                          abandoned  and average TBD wait before  abandon.  Also
                          reports all new  activities  (orders by SKU,  customer
                          support  and  product  registrations  by  SKU)and  all
                          orders shipped by SKU for the reporting period.
- ------------------------- ---------------------------------------------------------------- ------------------------------
- ------------------------- ---------------------------------------------------------------- ------------------------------
Money Handling Report     Details of all cash and credit card transactions as well as a    Weekly (1st-7th, 8th-14th,
                          summary of all activities by month.  To act as back-up for       15th-21st and 22nd- last day
                          weekly invoices for services rendered.                           of month). 4th week -
                                                                                           includes a monthly Summary
- ------------------------- ---------------------------------------------------------------- ------------------------------
- ------------------------- ---------------------------------------------------------------- ------------------------------
Open Order (back log)     Report of all non-shipped orders by SKU.  Line detail of order   TBD
Report                    date, order number, quantity, extended unit price, tax,
                          shipping and handling, total value and current order status.
- ------------------------- ---------------------------------------------------------------- ------------------------------
- ------------------------- ---------------------------------------------------------------- ------------------------------
Revenue Roll Forward      Reconciliation of shipped revenue to revenue collected.          TBD
Report
customized
- ------------------------- ---------------------------------------------------------------- ------------------------------
- ------------------------- ---------------------------------------------------------------- ------------------------------
Check Deposit/Batch  Details all checks deposited on batch sheet. Includes date,
TBD Report customer name, order number, check number and value of check.
- ------------------------- ---------------------------------------------------------------- ------------------------------
- ------------------------- ---------------------------------------------------------------- ------------------------------
RMA Report                Excel format.  Detail by SKU, by price point all RMA's           TBD
                          processed   and/or  refunds   requested  /  processed.
                          Includes order number,  quantity, unit value, extended
                          unit value,  tax,  shipping  and  handling,  total and
                          state.
- ------------------------- ---------------------------------------------------------------- ------------------------------
- ------------------------- ---------------------------------------------------------------- ------------------------------
Shipped                   Orders Report  Includes order number,  quantity,  unit
                          value,  extended  unit TBD value,  tax,  shipping  and
                          handling and total.
- ------------------------- ---------------------------------------------------------------- ------------------------------
- ------------------------- ---------------------------------------------------------------- ------------------------------
Marketing Activity        Details of all marketing questions and responses.  Campaign      TBD
Report                    activity
- ------------------------- ---------------------------------------------------------------- ------------------------------
- ------------------------- ---------------------------------------------------------------- ------------------------------
Customer Activity by      Activity by source classification                                TBD
Source
- ------------------------- ---------------------------------------------------------------- ------------------------------
</TABLE>


B.  Information Services
If applicable:
     1.  Prism Direct will provide an MIS contact for the purpose of completing
         an e-mail connection.
      2.  Provide export file for previous days activities as per Spectra Export
          Specifications.












                                                             1




                                       SIGNATURES



  In accordance with the requirements of the Exchange Act, the registrant caused
  this  report to be signed on its  behalf  by the  undersigned  thereunto  duly
  authorized.



                                PRISM GROUP, INC.



August 14, 1996                                    By:/s/ K.C. Aly
Date                                                      K.C. Al
                                                       Chief Executive Officer



August 14, 1996                                    By:/s/ N. M. Morris
Date                                                     N. M. Morris
                                                          President







© 2022 IncJournal is not affiliated with or endorsed by the U.S. Securities and Exchange Commission