TRANSCEND SERVICES INC
10-Q, 1997-11-14
MISC HEALTH & ALLIED SERVICES, NEC
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<PAGE>
 
================================================================================


                                 UNITED STATES
                      SECURITIES AND EXCHANGE COMMISSION
                            WASHINGTON, D.C.  20549

                                   FORM 10-Q


( X )  QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES
       EXCHANGE ACT OF 1934

               For the quarterly period ended September 30, 1997

                                      OR

(   )  TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES
       EXCHANGE ACT OF 1934


      For the transition period from ________________ to ________________

                        Commission File Number 0-18217


                           TRANSCEND SERVICES, INC.
            (Exact name of registrant as specified in its charter)


          DELAWARE                                         33-0378756
(State or other jurisdiction of                         (I.R.S Employer
incorporation or organization)                         Identification No.)

        3353 PEACHTREE ROAD, N.E., SUITE 1000, ATLANTA, GEORGIA  30326
             (Address of principal executive offices and zip code)
      Registrant's telephone number, including area code: (404) 364-8000

     Indicate by check mark whether the Registrant (1) has filed all reports
required to be filed by Section 13 or 15(d) of the Securities Exchange Act of
1934 during the preceding 12 months (or for such shorter period that the
Registrant was required to file such reports), and (2) has been subject to such
filing requirements for the past 90 days.  Yes   X    No 
                                               -----     -----     


     Indicate the number of shares outstanding of the Registrant's common stock
as of the latest practicable date.

            Class                            Outstanding at November 14, 1997
            -----                            --------------------------------
 Common Stock, $.01 par value                           20,432,014
================================================================================
<PAGE>
 
                                 INDEX

                                                                            PAGE
                                                                            ----
PART  I.  FINANCIAL INFORMATION

Item 1.   Financial Statements

          Consolidated Balance Sheets as of
          December 31, 1996 and September 30, 1997..........................  3

          Consolidated Statements of Operations for the
          Three Months and Nine Months Ended
          September 30, 1996 and 1997.......................................  4

          Consolidated Statements of Cash Flows for the
          Nine Months Ended September 30, 1996 and 1997.....................  5

          Notes to Consolidated Financial Statements........................  6

Item 2.   Management's Discussion and Analysis of
            Financial Condition and Results of Operations...................  7

PART II.  OTHER INFORMATION

Item 1.   Legal Proceedings................................................. 15

Item 2.   Changes in Securities and Use of Proceeds......................... 16

Item 6.   Exhibits and Reports on Form 8-K.................................. 17

SIGNATURES.................................................................. 19
<PAGE>
 
PART I.    FINANCIAL INFORMATION

ITEM 1.    FINANCIAL STATEMENTS


                           TRANSCEND SERVICES, INC.
                          CONSOLIDATED BALANCE SHEETS
                                  (UNAUDITED)
<TABLE>
<CAPTION>
                                                           DECEMBER 31,   SEPTEMBER 30,
                                                           ------------   -------------
                                                                1996           1997
                                                           ------------   -------------
<S>                                                        <C>             <C>
                         ASSETS
                         ------
CURRENT ASSETS:
 Cash and cash equivalents..............................   $  1,663,000   $  1,392,000
 Accounts receivable, net of allowance for doubtful
  accounts of $147,000 and $104,000 in 1996
  and 1997,  respectively...............................      3,804,000      4,511,000
 Other..................................................        548,000        740,000
                                                           ------------   ------------
 Total current assets...................................      6,015,000      6,643,000
                                                           ------------   ------------
 
NET ASSETS RELATED TO DISCONTINUED
 OPERATIONS.............................................      2,577,000      2,606,000
SECURITIES OF AMHEALTH..................................        350,000        350,000
PROPERTY AND EQUIPMENT, net.............................      2,615,000      3,370,000
DEPOSITS AND OTHER ASSETS...............................        172,000        544,000
GOODWILL AND OTHER INTANGIBLE ASSETS, net...............      4,828,000      4,485,000
                                                           ------------   ------------
 Total assets...........................................   $ 16,557,000   $ 17,998,000
                                                           ============   ============
 
        LIABILITIES AND SHAREHOLDERS' EQUITY
        ------------------------------------
 
CURRENT LIABILITIES:
 Current maturities of long term debt and note payable..   $  2,285,000   $    113,000
 Accounts payable.......................................      2,053,000      2,483,000
 Accrued compensation and employee benefits.............      1,797,000      1,884,000
 Other accrued liabilities..............................      1,343,000      1,284,000
 Deferred income taxes..................................        113,000        113,000
                                                           ------------   ------------
 Total current liabilities..............................      7,591,000      5,877,000
                                                           ------------   ------------
 
CONVERTIBLE DEBENTURES..................................      2,000,000      2,000,000
                                                           ------------   ------------
 
LONG TERM DEBT, net of current maturities...............        464,000      4,318,000
                                                           ------------   ------------
 
DEFERRED INCOME TAXES...................................        541,000        541,000
                                                           ------------   ------------
 
SHAREHOLDERS' EQUITY:
 Preferred stock, $.01 par value; 21,000,000 shares
 authorized; none outstanding...........................             --             --
 Common stock, $.01 par value, 30,000,000 shares
 authorized, 20,078,000 shares and 20,435,000
 shares issued and outstanding as of December 31, 1996
 and September 30, 1997, respectively...................        200,000        205,000
 Additional paid-in capital.............................     19,980,000     20,699,000
 Accumulated deficit....................................    (14,219,000)   (15,642,000)
                                                           ------------   ------------
   Total shareholders' equity...........................      5,961,000      5,262,000
                                                           ------------   ------------
   Total liabilities and shareholders' equity...........   $ 16,557,000   $ 17,998,000
                                                           ============   ============
- --------------------
</TABLE>

  All prior period amounts have been restated to reflect the 1996 acquisition of
Express Medical Transcription, Inc. and the 1997 acquisition of   DocuMedX, Inc.
which are accounted for under the pooling method of accounting.

  The accompanying notes are an integral part of these consolidated balance
sheets.

                                       3
<PAGE>
 
                           TRANSCEND SERVICES, INC.
                     CONSOLIDATED STATEMENTS OF OPERATIONS
                                  (UNAUDITED)

<TABLE>
<CAPTION>
                                                    THREE MONTHS                NINE MONTHS
                                                 ENDED SEPTEMBER 30,         ENDED SEPTEMBER 30,
                                              -------------------------   -------------------------
                                                   1996          1997        1996          1997
                                              -----------   -----------   -----------   -----------
<S>                                           <C>           <C>           <C>           <C>
NET REVENUE.................................  $ 9,145,000   $10,844,000   $29,133,000   $31,949,000
DIRECT COSTS................................    8,366,000     9,157,000    25,542,000    27,133,000
                                              -----------   -----------   -----------   -----------
 Gross profit...............................      779,000     1,687,000     3,591,000     4,816,000
 
MARKETING AND SALES EXPENSES................      667,000       543,000     1,902,000     1,462,000
GENERAL AND ADMINISTRATIVE EXPENSES.........    2,083,000     1,411,000     4,515,000     3,703,000
AMORTIZATION EXPENSE........................      129,000       110,000       406,000       343,000
WRITE-DOWN OF AMHEALTH......................   1 ,700,000            --     1,700,000            --
                                              -----------   -----------   -----------   -----------
 Loss from Operations.......................   (3,800,000)     (377,000)   (4,932,000)     (692,000)
 
OTHER INCOME (EXPENSE):
 Interest income............................       15,000         7,000        41,000        14,000
 Interest expense...........................     (100,000)     (117,000)     (221,000)     (337,000)
 Other......................................     (200,000)           --      (200,000)           --
                                              -----------   -----------   -----------   -----------
                                                 (285,00O)     (110,000)     (380,000)     (323,000)  
                                              -----------   -----------   -----------   -----------
LOSS BEFORE PROVISION FOR INCOME TAXES AND
  DISCONTINUED OPERATIONS...................   (4,085,000)     (487,000)   (5,312,000)   (1,015,000)
PROVISION FOR INCOME TAXES..................           --            --            --            --
                                              -----------   -----------   -----------   -----------
LOSS BEFORE DISCONTINUED OPERATIONS.........   (4,085,000)     (487,000)   (5,312,000)   (1,015,000)
 
LOSS FROM DISCONTINUED OPERATIONS...........     (393,000)      (15,000)     (793,000)     (124,000)
                                              -----------   -----------   -----------   -----------
NET LOSS....................................  $(4,478,000)  $  (502,000)  $(6,105,000)  $(1,139,000)
                                              ===========   ===========   ===========   ===========
 
NET LOSS PER COMMON SHARE:
BEFORE DISCONTINUED OPERATIONS..............  $     (0.21)  $     (0.02)  $     (0.28)  $     (0.05)
DISCONTINUED OPERATIONS.....................        (0.02)        (0.00)        (0.04)        (0.01)
                                              -----------   -----------   -----------   -----------
NET LOSS....................................  $     (0.23)  $     (0.02)  $     (0.32)  $     (0.06)
                                              ===========   ===========   ===========   ===========
 
Weighted average common shares outstanding..   19,570,000    20,422,000    19,128,000    20,219,000
                                              ===========   ===========   ===========   ===========
- --------------------
</TABLE>
  All prior period amounts have been restated to reflect the 1996 acquisition of
Express Medical Transcription, Inc. and the 1997 acquisition of   DocuMedX, Inc.
which are accounted for under the pooling method of accounting.

  The accompanying notes are an integral part of these consolidated statements.

                                       4
<PAGE>
 
                            TRANSCEND SERVICES, INC.
                     CONSOLIDATED STATEMENTS OF CASH FLOWS
                                  (UNAUDITED)
<TABLE>
<CAPTION>
                                                                                      NINE MONTHS
                                                                                  ENDED SEPTEMBER 30,
                                                                               -------------------------
                                                                                   1996         1997
                                                                               -----------   ----------- 
<S>                                                                            <C>           <C>
CASH FLOWS FROM OPERATING ACTIVITIES:
Net Loss.....................................................................  $(6,105,000)  $(1,139,000)
Adjustments to reconcile net loss to net cash used in operating activities:
   Depreciation and amortization.............................................    1,069,000     1,220,000
   Write-down of AmHealth Securities.........................................    1,700,000            --
   Loss related to Discontinued Operations...................................      793,000       124,000
Changes in assets and liabilities:
   Accounts receivable.......................................................      200,000      (706,000)
   Prepaid expenses..........................................................     (477,000)     (192,000)
   Deposits and other assets.................................................      232,000      (373,000)
   Accounts payable..........................................................       88,000       430,000
   Accrued liabilities.......................................................       19,000        26,000
   Other.....................................................................      (30,000)           --
                                                                               -----------   -----------
Total adjustments............................................................    3,594,000       529,000
Net Cash used in continuing operations.......................................   (2,511,000)     (610,000)
Net Cash used in discontinued operations.....................................     (844,000)     (154,000)
                                                                               -----------   -----------
Net Cash used in operating activities........................................   (3,355,000)     (764,000)
                                                                               -----------   -----------
 
CASH FLOWS FROM INVESTING ACTIVITIES:
   Capital expenditures......................................................   (1,177,000)   (1,631,000)
   Cash acquired from acquisitions...........................................       37,000            --
   Distribution of retained earnings by Express Medical Transcription, Inc...     (121,000)           --
   Cash paid to dissenting shareholders of DocuMedX, Inc.....................           --      (282,000)
                                                                               -----------   -----------
Net cash used in investing activities........................................   (1,261,000)   (1,913,000)
                                                                               -----------   -----------
 
CASH FLOWS FROM FINANCING ACTIVITIES:
   Repayments on line of credit agreement....................................     (309,000)   (2,177,000)
   Borrowings under line of credit agreement.................................    2,234,000     3,933,000
   Principal payments long-term debt.........................................           --      (262,000)
   Borrowings from long-term debt............................................           --       189,000
   Proceeds - stock options and other issuances..............................    3,273,000       723,000
                                                                               -----------   -----------
      Net cash provided by financing activities..............................    5,198,000     2,406,000
                                                                               -----------   -----------
 
NET INCREASE (DECREASE)  IN CASH AND CASH EQUIVALENTS........................      582,000      (271,000)
CASH AND CASH EQUIVALENTS, at beginning of period............................    1,124,000     1,663,000
                                                                               -----------   -----------
CASH AND CASH EQUIVALENTS, at end of period..................................  $ 1,706,000   $ 1,392,000
                                                                               ===========   ===========
 
- ---------------------------
</TABLE>

  All prior period amounts have been restated to reflect the 1996 acquisition of
Express Medical Transcription, Inc. and the 1997 acquisition of   DocuMedX, Inc.
which are accounted for under the pooling method of accounting.

  The accompanying notes are an integral part of these consolidated statements.

                                       5
<PAGE>
 
                           TRANSCEND SERVICES, INC.
                  NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
                          SEPTEMBER 30, 1996 AND 1997
                                  (Unaudited)
                                        

(1) The accompanying consolidated financial statements are unaudited and have
been prepared by management of Transcend Services, Inc. ("the Company") in
accordance with the rules and regulations of the Securities and Exchange
Commission.  The unaudited financial information furnished herein in the opinion
of management reflects all adjustments which are necessary to fairly state the
Company's financial position, the results of its operations and its cash flows.
For further information refer to the consolidated financial statements and
footnotes thereto included in the Company's Form 10-K for the year ended
December 31, 1996. Footnote disclosure which would substantially duplicate the
disclosure contained in those documents has been omitted.

(2) Net loss per common share has been computed based on the weighted number of
the Company's common shares and common share equivalents (dilutive stock
options) outstanding.  The common stock equivalents related to stock options
were not included in the computation due to their antidilutive effect.  Fully
diluted net loss per share has not been presented since it is not materially
different from primary net loss per share.

(3) On June 28, 1996 the Company acquired 100% of the capital stock of Express
Medical Transcription, Inc. for 230,000 shares of Transcend common stock.  On
April 16, 1997, the Company acquired 100% of the capital stock of DocuMedX,
Inc., a Washington corporation for 608,800 shares of  the Company's common
stock.  The consolidated financial statements have been restated to reflect the
acquisitions of Express Medical Transcription, Inc. and DocuMedX, Inc. under the
pooling of interests method of accounting.

(4) In March 1997, the Financial Accounting Standards Board issued Statement of
Financial Accounting Standards No. 128 (SFAS No.128), Earnings per Share.  SFAS
No. 128 requires primary earnings per share to be replaced with basic earnings
per share.  There are no differences between basic and primary earnings per
share for the three month and nine month periods ended September 30, 1997 as the
impact of stock options is anti-dilutive.

                                       6
<PAGE>
 
ITEM 2.  MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS
OF OPERATIONS

  Certain information included in this Quarterly Report on Form 10-Q contains,
and other reports or materials filed or to be filed by the Company with the
Securities and Exchange Commission (as well as information included in oral
statements or other written statements made or to be made by the Company or its
management) contain or will contain, "forward-looking statements" within the
meaning of Section 21E of the Securities Exchange Act of 1934, as amended,
Section 27A of the Securities Act of 1933, as amended and pursuant to the
Private Securities Litigation Reform Act of 1995.  Such forward-looking
statements may relate to financial results and plans for future business
activities, and are thus prospective.  Such forward-looking statements are
subject to risks, uncertainties and other factors which could cause actual
results to differ materially from future results expressed or implied by such
forward-looking statements.  Potential risks and uncertainties include, but are
not limited to, general economic conditions, competition and other uncertainties
detailed in this report and detailed from time to time in other filings by the
Company with the Securities and Exchange Commission (as well as information
included in oral statements or other written statements made or to be made by
the Company or its management).  Any forward-looking statements are made
pursuant to the Private Securities Litigation Reform Act of 1995 and, as such
speak only as of the date made.

  Transcend Services Inc. (the "Company" or "Transcend") provides healthcare
information management ("HIM") services to hospitals and other associated
healthcare providers. The Company's range of HIM services includes contract
management of medical records and other HIM operations, transcription of
physicians' dictated medical notes, and consulting relating to medical records
management and reimbursement coding.  The Company also provides case management
and disability  management services to insurance carriers, third party
administrators and self-insured employers.

   The Company currently has contract management contracts covering the medical
records departments of 19 hospitals with the average contract size of
approximately $1.2 million ranging in bed size from 49 beds to 678 beds, in 11
states and the District of Columbia.  The Company's existing contract management
contracts have remaining terms ranging up to five years. The Company also
provides medical records transcription services through computer and telephone
links from nine regional facilities to approximately 150 healthcare providers.

  The Company recently signed four new contract management contracts, three of
which require the installation and operation of electronic document management
("EDM") systems and one requires the evaluation and  operation of the customer's
existing EDM system.  The Company believes there is a significant opportunity to
enhance the value of its contract management services and, at the same time,
improve its profit margins by implementing EDM solutions.  The Company currently
has commitments to implement EDM solutions with one existing contract management
customer.  These commitments require an up-front investment by the Company to
procure the hardware, software, training and implementation, and are expected to
produce savings over the course of the contract term, typically five years.

  The Company continues to develop its first Information Delivery Center
("IDC"), a centralized, remote center designed to initially support and
eventually replace entirely certain of the critical functions being performed on
site in a medical records department through off-site, electronic processing of
health information.  The Company is beta testing Phase I of its first IDC  which
is designed specifically to allow for off-site, image enabled coding services.
The beta testing is expected to be completed during the fourth quarter of 1997.

                                       7
<PAGE>
 
RESULTS OF OPERATIONS


THREE MONTHS ENDED SEPTEMBER 30, 1997 COMPARED TO THREE MONTHS ENDED SEPTEMBER
30, 1996


<TABLE>
<CAPTION>
 
- ----------------------------------------------------------------------------------------
                                           THREE MONTHS ENDED SEPTEMBER 30
                                                   (In thousands)
- ----------------------------------------------------------------------------------------
                                 1996         %         1997         %        % Change
- ----------------------------------------------------------------------------------------
<S>                           <C>         <C>        <C>         <C>        <C>
Net Revenue
- ----------------------------------------------------------------------------------------
Contract Management              $4,606      50.4%     $ 5,985      55.2%         29.9%
- ----------------------------------------------------------------------------------------
Transcription                     3,501      38.3%       4,368      40.3%         24.8%
- ----------------------------------------------------------------------------------------
Case Management                     757       8.3%         442       4.1%        (41.6%)
- ----------------------------------------------------------------------------------------
Other                               281       3.0%          49       0.4%        (82.6%)
- ----------------------------------------------------------------------------------------
TOTAL                            $9,145     100.0%     $10,844     100.0%         18.6%
- ----------------------------------------------------------------------------------------
 
- --------------------------------------------------------------------------------------
GROSS MARGIN
- --------------------------------------------------------------------------------------
Contract Management              $  469      10.2%     $ 1,189      19.9%        153.5%
- --------------------------------------------------------------------------------------
Transcription                       425      12.1%         477      10.9%         12.2%
- --------------------------------------------------------------------------------------
Case Management                      57       7.5%          40       9.0%        (29.8%)
- --------------------------------------------------------------------------------------
Other                              (172)    (61.2%)        (19)    (38.8%)        87.2%
- --------------------------------------------------------------------------------------
TOTAL                            $  779       8.5%     $ 1,687      15.6%        116.6%
- --------------------------------------------------------------------------------------
</TABLE>


  Net revenue for the Company increased to $10,844,000 for the three months
ended September 30,1997 from $9,145,000 for the three months ended September
30,1996, an increase of 18.6%.   Contract management revenues were the largest
single service class revenue source for the Company in each of these three month
periods, representing 55.2% of total revenues in the 1997 period and 50.4% in
the 1996 period.  Contract management revenues increased to $5,985,000 for the
three months ended September 30, 1997 from $4,606,000 in the comparable 1996
period, an increase of 29.9%.  Medical transcription revenues, represented 40.3%
and 38.3% respectively of  the total revenue for the Company for the quarter
ended September 30, 1997 and 1996.   Medical transcription revenues increased to
$ 4,368,000 from $3,501,000 for the quarter ended September 30, 1996, an
increase of 24.8%. Other revenues represented 0.5% of the Company's net revenue
for the period ending September 30, 1997 and 3.1% of the Company's net revenue
for the period ending September 30, 1996. Other revenues decreased $232,000 or
82.6% to $49,000 for the quarter ended September 30,1997 from $281,000 for the
quarter ended September 30, 1996. Case management revenues decreased to $442,000
in the quarter ended September 30, 1997 from $757,000 for the quarter ended
September 30, 1996, a decrease of 41.6% due to the loss of several key customer
accounts at TCM.
 
  Gross profit increased to $1,687,000 for the quarter ended September 30,1997
from $779,000 in the same prior year period.  Gross profit as a percentage of
net revenue increased to 15.6% for the quarter ended September 30, 1997 from
8.5% for the quarter ended September 30, 1996.  This increase was 

                                       8


<PAGE>
 
primarily attributable to the contract management division which expanded its
gross margin to 19.9% in the quarter ended September 30,1997 from 10.2% in the
same prior year period. The margin improvement in contract management is
primarily attributable to improved margins at existing sites and the addition of
four new contracts from October 1, 1996 to September 30, 1997. The Company's
overall improvement in gross margin from contract management was offset in the
1997 to 1996 quarter comparison by a decrease in transcription margins of 1.2
percentage points which declined from 12.1% to 10.9% year over year primarily 
due to increased telecommunication costs.


<TABLE>
<CAPTION>
 
- --------------------------------------------------------------------------
                                       THREE MONTHS ENDED
- --------------------------------------------------------------------------
                               SEPTEMBER 30, 1996     September 30, 1997
- --------------------------------------------------------------------------
<S>                           <C>                    <C>
Net revenue                                 100.0%                100.0%
- --------------------------------------------------------------------------
Direct costs                                 91.5%                 84.4%
- --------------------------------------------------------------------------
Gross profit                                  8.5%                 15.6%
- --------------------------------------------------------------------------
Marketing and sales expenses                  7.3%                  5.0%
- --------------------------------------------------------------------------
General and administrative expenses          22.8%                 13.0%
- --------------------------------------------------------------------------
Amortization expense                          1.4%                  1.0%
- --------------------------------------------------------------------------
Loss from operations                        (41.6%)                (3.5%)
- --------------------------------------------------------------------------
Interest expense, net                         0.9%                  1.0%
- --------------------------------------------------------------------------
Other (income) expense                        2.2%                  0.0%
- --------------------------------------------------------------------------
Loss before discontinued                    (44.7%)                (4.5%)
 operations
- --------------------------------------------------------------------------
Loss from discontinued                       (4.3%)                (0.1%)
 operations
- --------------------------------------------------------------------------
Net loss                                    (49.0%)                (4.6%)
- --------------------------------------------------------------------------
</TABLE>


  Marketing and sales expenses decreased 18.4% to $543,000 in the quarter ended
September 30,1997 from $667,000 in the same prior quarter and decreased as a
percentage of net revenue to 5.0% for the quarter ended September 30,1997 from
7.3% for the quarter ended September 30,1996.   This decrease is a result of the
restructuring and internal reorganization efforts begun in late 1996 which
shifted resources and cost classifications from marketing and sales expense to
general and administrative expense.

  General and administrative expenses decreased 32.3% to $1,411,000 for the
quarter ended September 30,1997, from the $2,083,000 incurred in the same prior
year period.  Corporate general and administrative expenses decreased as a
percentage of net revenue to 13.0% for the quarter ended September 30,1997 from
22.8% for the prior year quarter. General and administrative expenses declined
as a percentage of net revenue due primarily to the Company's reorganization and
restructuring undertaken in July and August, 1996, resulting in a reduction and
stabilization in these expenses.

  Amortization expenses decreased to $110,000 for the quarter ended September
30,1997 from $129,000 for the quarter ended September 30, 1996, reflecting the
impact of the 1993 acquisition of dataLogix, Inc. being fully amortized.

  The Company's loss from operations decreased to $377,000 for the quarter ended
September 30, 1997 from  $3,800,000 for the prior year quarter which included a
one-time charge of $1,700,000.

   Other expenses decreased to $110,000 for the quarter ended September 30,1997
as compared to 

                                       9
<PAGE>
 
$285,000 for the same prior year period, primarily due to the impact of a one-
time charge of $200,000 in the same prior year quarter.

  The Company's loss before discontinued operations decreased to $487,000 for
the quarter ended September 30,1997 from $4,085,000 for the quarter ended
September 30,1996. This decrease is due to one-time charges of $1,900,000 in
1996, the Company's reorganization and restructuring, and the growth of contract
management, offset by the decline in profitability at TCM.

  The Company's loss from discontinued operations of $15,000 and $393,000 for
the quarters ended September 30, 1997 and September 30, 1996, respectively, is
due to legal expenses incurred in connection with the Lawsuit (hereinafter
defined).  See Part II, Item 1.  Legal Proceedings.

NINE MONTHS ENDED SEPTEMBER 30, 1997 COMPARED TO NINE MONTHS ENDED SEPTEMBER 30,
1996


<TABLE>
<CAPTION>
 
                                               NINE MONTHS ENDED SEPTEMBER 30
                                                       (In Thousands)
- -------------------------------------------------------------------------------------------------
                                  1996            %          1997          %         % Change
- -------------------------------------------------------------------------------------------------
Net Revenue
- -------------------------------------------------------------------------------------------------
<S>                           <C>            <C>          <C>         <C>          <C>
Contract Management                $15,889        54.5%     $17,183        53.8%           8.1%
- -------------------------------------------------------------------------------------------------
Transcription                        8,988        30.9%      13,063        40.9%          45.3%
- -------------------------------------------------------------------------------------------------
Case Management                      2,865         9.8%       1,419         4.4%         (50.5%)
- -------------------------------------------------------------------------------------------------
Other                                1,391         4.7%         284         0.9%         (60.2%)
- -------------------------------------------------------------------------------------------------
TOTAL                              $29,133       100.0%     $31,949       100.0%           9.7%
- -------------------------------------------------------------------------------------------------

- -------------------------------------------------------------------------------------------------
GROSS MARGIN
- -------------------------------------------------------------------------------------------------
Contract Management                $ 2,296        14.4%     $ 2,828        16.5%          23.2%
- -------------------------------------------------------------------------------------------------
Transcription                        1,095        12.2%       1,921        14.7%          75.5%
- -------------------------------------------------------------------------------------------------
Case Management                        562        19.6%         156        11.0%         (72.2%)
- -------------------------------------------------------------------------------------------------
Other                                 (360)      (50.9%)        (89)      (31.3%)         75.5%
- -------------------------------------------------------------------------------------------------
TOTAL                              $ 3,591        12.3%     $ 4,816        15.1%          34.1%
- -------------------------------------------------------------------------------------------------
</TABLE>

  Net revenue for the Company increased to $31,949,000 for the nine months ended
September 30,1997 from $29,133,000 for the nine months ended September 30,1996,
an increase of 9.7%.   Contract management revenues were the largest single
service class revenue source for the Company in each of these nine month
periods, representing 53.8% of net revenue in the 1997 period and 54.5% in the
1996 period. Contract management revenues increased to $17,183,000 for the nine
months ended September 30,1997 from $15,889,000 in the comparable 1996 period,
an increase of 8.1%. Medical transcription revenues were the second largest
source of revenues for the Company for the nine months ended September 30, 1997
and 1996, representing 40.9% of net revenue in the 1997 period and 30.9% of net
revenue in the 1996 period. Medical transcription revenues increased to
$13,063,000 for the nine months 

                                       10
<PAGE>
 
ended September 30,1997 from $8,988,000 for the same prior year period, an
increase of 45.3%. Other revenues decreased $429,000 or 60.2% to $284,000 for
the nine months ended September 30, 1997 from $713,000 for the nine months ended
September 30, 1996. Case management revenues decreased to $1,418,000 in the nine
months ended September 30,1997 from $2,865,000 for the nine months ended
September 30,1996, a decrease of 50.5%.
 
  Gross profit increased to $4,816,000 for the nine month period ended September
30, 1997 from $3,591,000 in the same prior year period.  Gross profit as a
percentage of net revenue increased to 15.1% for the nine months ended September
30, 1997 from 12.3% in the same prior year period.  This increase was primarily
attributable to the transcription division which expanded its gross margin to
14.7% from 12.2% for the same prior year period ended September 30, 1996 and the
contract management division which expanded its gross margin to 16.5% from 14.4%
for the prior year period.  The Company's overall gross margin was negatively
impacted in the 1997 to 1996 nine month comparison due to a decrease in case
management gross margin which declined year over year 19.6% to 11.0%.

<TABLE>
<CAPTION>
 
- --------------------------------------------------------------------------------
                                                   NINE MONTHS ENDED
- --------------------------------------------------------------------------------
                                       SEPTEMBER 30, 1996     September 30, 1997
- --------------------------------------------------------------------------------
<S>                              <C>                    <C>
Net revenue                                 100.0%                 100.0%
- --------------------------------------------------------------------------------
Direct costs                                 87.7%                  84.9%
- --------------------------------------------------------------------------------
Gross profit                                 12.3%                  15.1%
- --------------------------------------------------------------------------------
Marketing and sales expenses                  6.5%                   4.6%
- --------------------------------------------------------------------------------
General and administrative expenses          15.5%                  11.6%
- --------------------------------------------------------------------------------
Amortization expense                          1.4%                   1.1%
- --------------------------------------------------------------------------------
Loss from operations                        (16.9%)                 (2.2%)
- --------------------------------------------------------------------------------
Interest expense, net                         0.6%                   1.0%
- --------------------------------------------------------------------------------
Other (income) expense                        0.7%                   0.0%
- --------------------------------------------------------------------------------
Loss before discontinued                    (18.2%)                 (3.2%)
 operations
- --------------------------------------------------------------------------------
Loss from discontinued                       (2.7%)                 (0.4%)
 operations
- --------------------------------------------------------------------------------
Net loss                                    (21.0%)                 (3.6%)
- --------------------------------------------------------------------------------
</TABLE>

  Marketing and sales expenses decreased 23.1% to $1,463,000 in the nine month
period ended September 30,1997 from $1,902,000 in the same prior year period and
decreased as a percentage of net revenue to 4.6% for the nine month period ended
September 30,1997 from 6.5% for the nine month period ended September 30,1996.
This decrease is a result of the restructuring and internal reorganization
efforts begun in late 1996 which shifted resources and from marketing and sales
expense to general and administrative expense.

  General and administrative expenses decreased 18% to $3,702,000 for the nine
months ended September 30, 1997 from the $4,515,000 incurred in the same prior
year period.  Corporate general and administrative expenses decreased as a
percentage of net revenue to 11.6% for the nine months ended September 30, 1997
from 15.5% in the same prior year period. General and administrative expenses

                                       11
<PAGE>
 
declined  as a percentage of net revenue due primarily to the Company's
reorganization and restructuring undertaken in July and August, 1996, resulting
in a reduction and stabilization in these expenses.

  Amortization expenses decreased to $343,000 for the nine months ended
September 30, 1997 from $406,000 for the nine months ended September 30, 1996,
reflecting the impact of the 1993 acquisition of dataLogix, Inc. being fully
amortized.

  The Company's loss from operations decreased to $692,000 for the nine months
ended September 30, 1997, a $4,240,000 improvement from the $4,932,000 loss in
the same prior year period.

   Other expenses decreased to $323,000 for the nine months ended September
30,1997 as compared to $380,000 for the nine months ended September 30,1996,
primarily due to a one-time charge of $200,000 in 1996 offset in 1997 by an
increase of interest expense incurred in connection with the Company's
borrowings against its credit facility.

  The Company's loss before discontinued operations decreased to $1,015,000 for
the nine months ended September 30,1997 from $5,312,000 for the nine months
ended September 30,1996. This improvement is due to the Company's reorganization
and restructuring, the growth in contract management and transcription, offset
by the decline in profitability at TCM.

  The Company's loss from discontinued operations of $124,000 and $793,000 for
the nine months ended September 30, 1997 and September 30, 1996, respectively,
is due to legal expenses incurred in connection with the Lawsuit (hereinafter
defined). See Part II, Item 1. Legal Proceedings.

LIQUIDITY AND CAPITAL RESOURCES

   For the nine months ended September 30, 1997, cash flows from continuing
operations used $610,000. Cash has been used to fund the Company's operating
losses and investment in capital assets and to increase its prepaid expenses,
accounts receivable and other assets. See also Part I, Item 1. Financial
Statements. Consolidated Statements of Cash Flows.

  Discontinued operations used cash of $154,000 for the nine month period ended
September 30, 1997 representing cash expenditures of $107,000 for collection
costs and other discontinued operations liabilities and $124,000 for legal fees
and expenses incurred in connection with the Company's civil Lawsuit, offset by
cash contributed from discontinued operations (through the collection of
accounts receivable) of $77,000. See Part II, Item 1. Legal Proceedings.

  The Company had net working capital of $766,000 on September 30, 1997, which
compares to a deficit of $1,576,000 at December 31, 1996. The increase in
working capital of $2,342,000 is attributable to a new credit facility
established on April 3, 1997 which resulted in the retirement of the outstanding
debt with Silicon Valley Bank. The Silicon Valley Bank debt was classified
under current liabilities while the new credit facility with Coast Business
Credit is classified as long term debt.

  For the nine months ended September 30, 1997, the Company's principal use of
cash of $1,913,000 for investing purposes was for capital expenditures in the
amount of $1,631,000 and the purchase of DocuMedX of $282,000.

                                       12
<PAGE>
 
  For the nine months ended September 30, 1997, financing activities provided
cash of $2,406,000 primarily from proceeds from the exercise of stock options
and net borrowings under the Company's line of credit agreements.

  On April 3, 1997, the Company closed on a new $5.0 million credit facility
with Coast Business Credit ("Coast"), a California-based asset based lender (and
a division of Southern Pacific Thrift and Loan Association) to provide the
Company a $4.7 million working capital facility and a $300,000 capital
expenditure facility. The working capital facility has been used to pay off its
previous credit relationship with Silicon Valley Bank in full. These new Coast
facilities do not contain any financial covenants and are based on a funding
formula (for determining funding limits) as follows: 1.5 times monthly
contractual contract management revenues, plus 80% of all medical transcription
receivables under 90 days (aging) under the working capital facility; up to
$300,000 on new capital expenditures under the capital expenditure facility.

  On August 8, 1997, the Company agreed to amend its credit facility with Coast.
Under the terms of the amendment, the term of the agreement was extended to May
31, 2000 and the funding formula modified to provide additional liquidity to the
Company by providing funding of 1.5 times average monthly receipts under long
term transcription contracts. The amendment also provides for an increase in the
funding formula from 1.5 times to 2.0 times monthly contract revenues provided
that the Company's tangible net worth exceeds $5.0 million for five consecutive
business days. Based on current contract revenues and receivables under 90 days,
the credit facility and recent equity financing will provide a current funding
capacity of approximately $5.0 million.

  These facilities are priced at prime plus 2.25% declining to prime plus 1.75%
upon two consecutive quarters of achievement and ongoing maintenance of a debt
service coverage ratio of not less than 1.5 measured on an earnings before
interest, taxes, and amortization ("EBITA") basis. EBITA is used by Coast as an
indicator of a company's ability to incur and service debt. EBITA should not be
considered an alternative to operating income, net income, cash flows, or any
other measure of performance as determined in accordance with generally accepted
accounting principles, as an indicator of operating performance, or as a measure
of liquidity. These facilities are secured by a first security interest on all
Company assets.

  The Company anticipates that cash on hand, together with internally generated
funds, cash collected from discontinued operations, cash available under its
credit facilities, as amended, and from its recent private placement of
convertible preferred stock discussed below will be sufficient to finance
continuing operations, make capital investments in the normal and ordinary
course of its business, and fund the out-of-pocket expenses and certain legal
fees of its civil litigation action against certain insurance carriers for the
remainder of fiscal 1997. However, expanded capital requirements for the
continued funding and implementation of EDM systems and other unusual capital
investments will require additional capital resources. The Company is actively
evaluating alternatives to provide expansion of its capital resources.

  On November 14, 1997, the Company raised approximately $5.3 million in cash
through a private placement of 212,800 shares of newly issued Series A
Convertible Preferred Stock (the "Preferred Stock"). The Preferred Stock has a
$.01 par value, $25.00 stated value, and a dividend of 9% payable quarterly. The
shares of Preferred Stock are convertible into shares of Common Stock at any
time at the option of the holder at a conversion price of $3.375 per share.

  Under certain circumstances the Company may, at its option, redeem the
Preferred Stock on or after November 15, 1998, in whole or in part, at the
redemption prices set forth below together with all accrued and unpaid dividends
to the

                                       13
<PAGE>
 
redemption date provided.

               Redemption Dates          Redemption Prices
               ----------------          -----------------

            11-15-98 through 11-14-99           109%
            11-15-99 through 11-14-00           106%
            11-15-00 through 11-14-01           103%
            11-15-01 and after                  100%

        The holders of the Preferred Stock may convert the Preferred Stock into
shares of Common Stock within 60 days following the Company's notice of
redeemption. As an exhibit to this Quarterly Report on Form 10-Q, the Company
has filed a proforma balance sheet as of September 30, 1997 which assumes the
Preferred Stock Private Placement had occurred on September 30, 1997.

                                       14
<PAGE>
 
PART II.    OTHER INFORMATION

ITEM 1.  LEGAL PROCEEDINGS

  The Company is subject to certain claims in the ordinary course of business
which are not material.

  On September 17, 1993, the Company and its former healthcare subsidiaries,
First Western Health Corporation and Veritas Healthcare Management, and the
physician-owned medical groups, FWHC Medical Group, Inc. and Veritas Medical
Group, Inc., which had contracts with the healthcare subsidiaries, initiated a
lawsuit in the Superior Court of the State of California, County of Los Angeles,
against 22 of the largest California workers' compensation insurance carriers,
which  was subsequently amended to name 16 defendants (including State
Compensation Insurance Fund, Continental Casualty Company, California
Compensation Insurance Company, Zenith National Insurance Corporation and
Pacific Rim Assurance Company). The action seeks $115 million in compensatory
damages plus punitive damages. The plaintiffs claim abuse of process,
intentional interference with contractual and prospective business relations,
negligent interference and unlawful or unfair business practices which led to
the discontinuation in April 1993 of the former business of the Company's
healthcare subsidiaries and their contracting associated medical groups (the
"Lawsuit"). The claims arise out of the Company's former business, which prior
to the merger with Transcend Services, Inc., included providing medical/legal
evaluations and medical treatment services (in association with managed medical
groups) in the workers' compensation industry in California. Seven defendants in
the Lawsuit have filed cross complaints against the plaintiffs seeking
restitution, accounting from the plaintiffs for monies previously paid by the
defendants, disgorgement of profits, injunctive relief, attorneys' fees and
punitive damages, based upon allegations of illegal corporate practice of
medicine, illegal referral arrangements, specific statutory violations and
related improper conduct.  The Company and its counsel do not believe that it is
likely that the Company will be held liable on any of the cross complaints;
however, there can be no assurance that the Company will be successful in the
defense of the cross complaints. In addition, there can be no assurance as to
the recovery by the Company of the damages sought in its complaint against the
defendants. The costs associated with the conduct of the Lawsuit cannot be
ascertained with certainty but are expected to be substantial.   Based upon
facts and circumstances known to date, in the opinion of management, final
resolution of the Lawsuit will not have a material adverse effect on the
Company's financial condition or results of operations.

  On March 21, 1997, the Los Angeles County Superior Court sustained the
defendant insurance companies' demurrer to the Third Amended and Supplemental
Complaint of the Company and certain of its subsidiaries, without leave to
further amend the complaint.  The Court determined in such ruling that exclusive
jurisdiction with respect to the claims contained in the Lawsuit resides with
the California Workers' Compensation Appeals Board and that the Superior Court
of the State of California is an improper forum.  The Company has been advised
by counsel that there is no remedy for the damages claimed in the Lawsuit from
the California Workers' Compensation Appeals Board.  A final order dismissing
the Lawsuit was issued by the Court on June 18, 1997.  The Company appealed the
ruling in the California Court of Appeals on June 25, 1997.  There can be no
assurance that the Company will be successful appealing such dismissal.  By
stipulation, the carriers' cross-complaints against the plaintiffs were stayed
pending resolution of the plaintiffs' appeal.  The Company believes that the
trial court's ruling, if upheld by the appellate court, also would result in
dismissal of the cross-complaints.  There can be no assurance, however, that
such cross complaints would be dismissed.  The cross complaints expose the
Company to risk of liability which, if the Company is unsuccessful in the
defense of such cross complaints, could have a materially adverse impact on the
Company's results of operations for a particular period.

                                       15
<PAGE>
 
  For the nine months ended September 30,1997, the Company expensed
approximately $124,000 of legal expenses connected with the lawsuit. Under the
original agreement with the Company's counsel of record in the Lawsuit, there
was a cap on legal expenses and after December 1996, with respect to expenses
incurred at the trial court level, the Company would only be responsible for 
out-of-pocket expenses and the payment to counsel of a percentage of any
recovery of damages by the Company. However, in May 1997, the Company was
notified that the partner principally responsible for the case was leaving the
firm with which the Company contracted to handle the case. The Company has moved
the representation to new counsel, which resulted in negotiation of a new fee 
arrangement requiring the Company to pay additional legal expenses incurred in 
connection with the appeal.

  On June 22, 1995, an action was filed by Timothy S. Priest in his capacity as
administrator of the estate of Robert V. Taylor against Carol Brown, Debbie
Ostwald, the Company's subsidiary Sullivan, and Fireman's Fund Insurance
Company, in the Circuit Court of Franklin County, Tennessee, alleging breach of
the duty to provide reasonably competent nursing care to an injured individual.
The plaintiff demands compensatory damages in the amount of $1 million and
punitive damages in the amount of $2 million, plus costs. Management of the
Company believes that the Company has meritorious defenses to the allegations
and intends to vigorously contest liability in this matter. At the present time,
management of the Company cannot predict the outcome of this litigation, but
does not believe that the resolution of the litigation will have a material
adverse effect on the Company's financial condition or results of operations.

ITEM 2.  CHANGES IN SECURITIES AND USE OF PROCEEDS

  On November 14,1997, the Company sold an aggregate of 212,800 shares of newly 
authorized Series A Convertible Preferred Stock (the "Preferred Stock") to a 
total of 15 accredited investors as such term is defined in the Securities Act 
of 1933, as amended. The purchase price for the Preferred Stock was $25.00 per 
share and the aggregate gross proceeds to the Company was $5,320,000. The 
Preferred Stock is convertible into shares of Common Stock at any time at the 
option of the holder, in whole or in part, at a conversion price of $3.375 per
share subject to adjustment in the event of certain stock splits and
combinations, reorganizations, reclassifications, mergers or consolidations of
the Company or in the event the Company issues shares of Common Stock at a price
per share less than $3.375. In addition, if the Company fails to pay dividends
for eight consecutive quarters, the holders of the preferred Stock will be
entitled to a readjustment of the conversion ratio so that they may convert into
twice as many shares of Common Stock as the conversion ratio then in effect. The
Preferred Stock is redeemable by the Company under certain circumstances on or
after November 15, 1998.

  The Preferred Stock ranks senior in all respects to the Company's Common 
Stock, including without limitation, payment on liquidation and declaration and 
payment of dividends. So long as any Preferred Stock is outstanding, no dividend
(other than a dividend payable in Common Stock or any other stock of the Company
ranking junior to the Preferred Stock as to dividends and upon liquidation) 
shall be declared or paid or set aside for payment, nor shall any other 
distribution be declared or made, upon the Common Stock or upon any other stock 
of the Company ranking junior to or pari passu with the Preferred Stock as to 
dividends or upon liquidation, nor shall any of the Common Stock or any other 
stock of the Company ranking junior to or pari passu with the Preferred Stock as
to dividends or upon liquidation be redeemed, repurchased or otherwise acquired
for any consideration (or any monies paid to or made available for a sinking
fund for the redemption of any shares of any such stock) by the Company or any
subsidiary thereof (except by conversion into or exchange for shares of Common
Stock or of any other stock of the Company ranking junior to the Preferred Stock
as to dividends and upon liquidation) unless, in each case, the full cumulative
dividends on all outstanding shares of Preferred Stock for all dividends in
arrears shall have been paid or declared and set apart for payment. In addition,
no dividend may be paid on any share of Preferred Stock unless a like
proportionate dividend is paid upon, or declared for, all shares of the
Preferred Stock as to which dividends shall have accrued.

  Except as required by law, the holders of the Preferred Stock shall vote 
together with the Common Stock as a single class on all actions to be voted on
by the shareholders of the Company and have the same number of votes per share
on each such action as shall equal the number of shares of Common Stock (rounded
down to the nearest whole share of Common Stock) into which each share of
Preferred Stock is then convertible. The Company shall not,however, without the
prior consent (in addition to any other vote or consent required by law,
contract or otherwise) of the holders of seventy-five percent (75%) of the
outstanding shares of Preferred Stock, voting as a class: (i) create or
authorize any additional stock or any class or series unless the same ranks
junior to the Preferred Stock as to dividends, as to redemptions and as to the
distribution of assets on dissolution, liquidation or winding up, whether
voluntary or involuntary, or create or authorize any obligation or security 
convertible into shres of stock of any class or series unless the same ranks 
junior to the Preferred Stock as to dividends, as to redemptions and as to the 
distribution of assets on dissolution, liquidation or winding up, whether 
voluntary or involuntary; or (ii) amend, alter or repeal the Certificate of
Incorporation, the Certificate of Designations creating the Preferred Stock or
Bylaws, or file any director's resolutions pursuant to the General Corporation
laws of the State of Delaware, containing, in any such a case, any provision
which in any manner adversely affects the respective powers, designations,
preferences or rights, or the qualification, limitations or restrictions
thereof, of the Preferred Stock; (iii) agree to, or permit any subsidiary to
agree to, any provision in any agreement that would impose any restrictions on
the Company's right to make any redemption of or convert any of the Preferred
Stock or otherwise prohibit the Company from honoring the exercise of any rights
of the holders of the Preferred Stock now have or may hereafter have, or (iv)
engage in any merger, share exchange, consolidation or reorganization which
would result in the holders of Common Stock of the Company immediately prior to
such transaction owing less than fifty percent (50%) of the Common Stock of the
Company, or such surviving entity, immediately after such transaction; provided,
however, with respect to the subsection (iv), in the event that such consent is
not obtained, the Company may, at its option, redeem all or a portion of the
then issued and outstanding Preferred Stock on or after November 15, 1998.

  The issuance of the securities described above was made in reliance on the 
exemption from registration provided by Rule 506 of Regulation D under the 
Securities Act of 1933 as a transaction by an issuer not involving a public 
offering. Offers and sales were made without any public solicitation and the 
securities bear a restrictive legend. No underwriter was involved in the 
transaction and no commissions were paid.



ITEM 6.  EXHIBITS AND REPORTS ON FORM 8-K.

  The following exhibits are filed herewith:

             10.14.1  Second Amendment dated August 8, 1997 to Loan and
                      Security Agreement dated April 3, 1997 between the Company
                      and Coast Business Credit.

             11       Computation of Per Share Earnings

             27.1     Financial Data Schedule (for SEC use only)

             99.1     Proforma Balance Sheet

      (b)    Reports on Form 8-K: there were no filings on Form 8-K during
             the quarter ended September 30, 1997.

                                       16
<PAGE>
 
                                 SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, the
registrant has duly caused this report to be signed on its behalf by the
undersigned hereunto duly authorized.


                                    TRANSCEND SERVICES, INC.



November 14, 1997                   By: /s/ Larry G. Gerdes
                                        ------------------------------------
                                        Larry G. Gerdes,
                                        President and Chief Executive Officer
                                        (Principal Executive Officer)



November 14, 1997                   By: /s/ Doug Shamon
                                        ----------------------------------------
                                        Doug Shamon
                                        Executive Vice President,
                                        Chief Financial Officer (Principal
                                        Financial and Accounting Officer)

                                       17

<PAGE>
 
                                                                EXHIBIT  10.14.1

                SECOND AMENDMENT TO LOAN AND SECURITY AGREEMENT
                -----------------------------------------------

     THIS SECOND AMENDMENT TO LOAN AND SECURITY AGREEMENT (this "Amendment")
                                                                 -----------
dated as of August 8, 1997, is entered into by and between TRANSCEND SERVICES,
INC., a Delaware corporation ("Borrower") and COAST BUSINESS CREDIT, a division
of Southern Pacific Thrift & Loan Association, a California corporation
("Coast"), in light of the following facts:

                                 RECITALS

     A.  Borrower and Coast are parties to that certain Loan and Security
Agreement dated as of April 3, 1997, as amended by a letter agreement dated as
of April 3, 1997 and a First Amendment dated as of April 15, 1997 (as amended,
the "Loan Agreement").

     B.  Borrower has acquired by merger a medical transcription business
previously owned by an entity known as DocuMedX, Inc. (The "DocuMedX Business"),
including certain existing accounts receivable (the "DocuMedX Receivables").
Borrower has requested that Coast treat certain of the DocuMedX Receivables as
Eligible Receivables under the Loan Agreement.

     C.  Borrower and Coast are willing to amend the Loan Agreement under the
terms and conditions set forth in this Amendment.  Borrower is entering into
this Amendment with the understanding and agreement that, except as specifically
provided herein, none of Coast's rights or remedies as set forth in the Loan
Agreement is being waived or modified by the terms of this Amendment.

     NOW THEREFORE, in consideration of the foregoing and the mutual covenants
herein contained, and for other good and valuable consideration, the receipt and
sufficiency of which are hereby acknowledged, the parties hereby agree as
follows:

     1.  Defined Terms.  Any and all initially capitalized terms set forth in
         -------------                                                       
this Amendment without definition shall have the respective meanings assigned
thereto in the Loan Agreement.

     2.  Eligible Receivables.  The definition of Eligible Receivables arising
         --------------------                                                 
in the ordinary course of Borrower's business from the sale of goods or
rendition of services, which Coast, in its good-faith business judgement, shall
deem eligible for borrowing, based on such considerations as Coast may from time
to time deem appropriate, and Eligible DocuMedX Receivables.

     3.  Eligible DocuMedX Receivables.  A definition of Eligible DocuMedX
         -----------------------------                                    
Receivables is added in Section 8 of the Loan Agreement as a new paragraph,
immediately preceding the definition of Eligible Receivables, to read in its
entirety as follows:

          "Eligible DocuMedX Receivables" means Receivables acquired by Borrower
           -----------------------------                                        
          in the merger with DocuMedX, Inc., which Receivables arose in the
          ordinary course of the business of DocuMedX, Inc. from the sale of
          goods or rendition of services, which Coast, in its good-faith
          business judgement, shall deem eligible for borrowing, based on such
          considerations as Coast may from time to time deem appropriate.

     4.  DocuMedX Receivable Loans.  Eligible DocuMedX Receivables may be
         -------------------------                                       
included, in Coast's discretion, in the calculation of amounts available to
borrow as Transcription Services Receivable Loans under Section 1A(b) of the
Schedule to Loan and Security Agreement (the "Schedule").  Borrower 
<PAGE>
 
shall provide Coast with Reports regarding the DocuMedX Receivables under
Section 5 of the Schedule as if such Receivables were Receivables of Borrower in
the first instance. The Eligible DocuMedX Receivables shall be subject to all
requirements set forth for Eligible Transcription Services Receivables in the
Schedule, provided that the tests stated in the Schedule will be applied as if
DocuMedX were the Borrower under the Loan Agreement.

     5.  Transcription Services Receivable Loans.  The introductory language of
         ---------------------------------------                               
Section 1 of the Schedule and the introductory language of Section 1A of the
Schedule are amended to read as follows:

  "1.  CREDIT LIMIT
       (Section 1.1)     Loans in a total amount at any time outstanding not to
                         exceed FIVE MILLION DOLLARS ($5,000,000) (the "Maximum
                         Dollar Amount") consisting of Outsourcing Contract
                         Loans (as hereinafter defined), Transcription Services
                         Receivable Loans (as hereinafter defined),
                         Transcription Services Contract Loans (as hereinafter
                         defined) and Capital Expenditure Loans (as hereinafter
                         defined).

          A.  Outsourcing Contract Loans, Transcription Services Receivable
              -------------------------------------------------------------
          Loans and Transcription Services Contract Loans: Outsourcing Contract
          ------------------------------------------------                     
          Loans, Transcription Services Receivable Loans and Transcription
          Services Contract Loans in an aggregate amount outstanding at any one
          time not to exceed the lesser of (i) the Maximum Dollar Amount less
          the aggregate outstanding amount of the Capital Expenditure Loans, or
          (ii) the sum of (a), (b) and (c) below:"

          Sections 1A(a) and 1A(b) of the Schedule remain unchanged.  A new
          Section 1A(c) of the Schedule is added to ready in its entirety as
          follows:

          "(c) Loans (the "Transcription Services Contract Loans") in an amount
               not to exceed one and one-half (1.5) times the net amount of
               Borrower's average monthly Long-Term Transcription Contract
               payments (as defined in Section 8 of the Schedule) for the
               preceding three (3) calendar months; provided however, if
                                                    ----------------    
               Borrower's Consolidated Tangible Net Worth is equal to or greater
               than Five Million Dollars ($5,000,000), then commencing five (5)
               Business Days after receipt and satisfactory review by Coast of
               the internally prepared monthly financial statements of Borrower
               reporting such Consolidated Tangible Net Worth, the advance rate
               for Transcription Services Contract Loans shall increase from one
               and one-half (1.5) to two (2) times the net amount of Borrower's
               average monthly Long-Term Transcription Contract Payments for the
               preceding three calendar months; provided further, however, if
                                                --------------------------   
               Borrower fails to maintain Consolidated Tangible Net Worth of at
               least Five Million Dollars ($5,000,000), then the advance rate
               for Transcription Services Contract Loans shall be reduced to one
               and one-half (1.5) times the net amount of Borrower's average
               monthly Long-Term Transcription Contract Payment for the
               preceding three (3) calendar months, subject to further upward or
               downward adjustment from time to time as provided in this
               subsection (c).  Notwithstanding the foregoing, the advance rate
               in effect for Transcription Services Contract Loans shall be
               decreased by ten basis points (0.10) for each ten percent (10%)
               decrease in the Long-Term Transcription Contract Payments
               compared on a month-to-month basis."
<PAGE>
 
  The following definitions are added to Section 8 of the Schedule in their
  appropriate alphabetical order:

          "Long-Term Transcription Contract Payments" means monthly payments
           ------------------------------------------                       
          made to Borrower under Long-Term Transcription Services Contracts and
          does not include one-time fees of any kind or fees for services
          invoiced on a task by task or project by project basis."

          "Long-Term Transcription Services Contracts" means contracts providing
           -------------------------------------------                          
          for Borrower's transcription services on an on-going basis to doctors,
          hospitals and other healthcare providers, which contracts have a
          minimum term of one year and establish the price to be paid for
          Borrower's transcription services."

          "Transcription Services Contract Loans" has the meaning set forth in
           -------------------------------------                              
          Section 1 of this Schedule."

  6.  Maturity Date.  The maturity date in Section 4 of the Schedule shall be
      -------------                                                          
changed to May 31, 2000.

  7.  Amendment Fee.  Upon execution of this Amendment, Borrower shall pay Coast
      -------------                                                             
an amendment fee of Five Thousand Dollars ($5,000.00).

  8.  Effectiveness of this Amendment.  Coast must have received this Amendment
      -------------------------------                                          
fully executed in a sufficient number of counterparts for distribution to Coast
and Borrower, before this Amendment is effective.

  9.  Representations and Warranties.  The Borrower represents and warrants as
      ------------------------------                                          
follows:

          (a) Authority.  The Borrower has the requisite corporate power and
              ---------                                                     
authority to execute and deliver this Amendment and to perform its obligations
hereunder and under the Loan Agreement.  The execution, delivery and performance
by the Borrower of this Amendment has been duly approved by all necessary
corporate action of the Borrower and no other corporate proceedings on the part
of the Borrower are necessary.

          (b) Enforceability.  This Amendment has been duly executed and
              --------------                                            
delivered by the Borrower.  This Amendment is the legal, valid and binding
obligation of the Borrower hereto, enforceable against the Borrower in
accordance with its terms, and is in full force and effect.

          (c) Representations and Warranties.  The representations and
              ------------------------------                          
warranties contained in the Loan Agreement and any other document entered into
in connection with the Loan Agreement (collectively, the "Loan DocuMedX") (other
than any such representations or warranties that, by their terms, are
specifically made as of a date other than the date hereof) are correct on and as
of the date hereof as though made on and as of the date hereof.

  10.  Choice of Law.  The validity of this Amendment, its construction,
       -------------                                                    
interpretation and enforcement, and the rights of the parties hereunder, shall
be determined under, governed by, and construed in accordance with the internal
laws, of the State of California governing contracts only to be performed in
that State.

  11.  Counterparts.  This Amendment may be executed in any number of
       -------------                                                 
counterparts and by 
<PAGE>
 
different parties and separate counterparts, each of which when so executed and
delivered, shall be deemed an original, and all of which, when taken together,
shall constitute but one and the same instrument. Delivery of an executed
counterpart of a signature page to this Amendment by telefacsimile shall be
effective as delivery of a manually executed counterpart of this Amendment.

  12.     Reference to and Effect on the Loan Documents.
          --------------------------------------------- 

  (a) Upon and after the effectiveness of this Amendment, each reference in the
Loan Agreement to "this Agreement", "hereunder", "hereof" or words of like
import referring to the Loan Agreement, and each reference in the other Loan
Documents to "the Loan Agreement", "thereof" or words of like import referring
to the Loan Agreement, shall mean and be a reference to the Loan Agreement as
modified and amended hereby.

  (b) Except as specifically amended above, the Loan Agreement and all other
Loan Documents, are and shall continue to be in full force and effect and are
hereby in all respects ratified and confirmed and shall constitute the legal,
valid, binding and enforceable obligations of Borrower to Coast.

  (c) To the extent that any terms and conditions in any of the Loan Documents
shall contradict or be in conflict with any terms or conditions of the Loan
Agreement, after giving effect to this Amendment, such terms and conditions are
hereby deemed modified or amended accordingly to reflect the terms and
conditions of the Loan Agreement as modified or amended hereby.

  IN WITNESS WHEREOF, the parties hereto have executed this Amendment by their
respective duly authorized officers as of the date first above written.

TRANSCEND SERVICES, INC.,
A Delaware Corporation

By: /s/ Larry Gerdes
   ---------------------------------------------
    President or Vice President

By: /s/ Doug Shamon
   ---------------------------------------------
    Secretary or Assistant Secretary

COAST BUSINESS CREDIT, a division of Southern Pacific Thrift & Loan Association

By: /s/ Edit Kondorosi
   ---------------------------------------------
    Edit Kondorosi
    Sr. Vice President

By:
   ---------------------------------------------
   Secretary or Assistant Secretary

<PAGE>
 
                                                                      EXHIBIT 11

                            TRANSCEND SERVICES, INC.
                       COMPUTATION OF PER SHARE EARNINGS
                                  (UNAUDITED)
                                        
<TABLE>
<CAPTION>

                                          THREE MONTHS ENDED          NINE MONTHS ENDED
                                              SEPTEMBER 30               SEPTEMBER 30

                                            1996       1997             1996       1997
                                            ----       ----             ----       ----
<S>                                    <C>           <C>         <C>            <C>
LOSS BEFORE DISCONTINUED OPERATIONS    $(4,085,000)  $(487,000)   $(5,312,000)   $(1,015,000)
 
LOSS FROM DISCONTINUED OPERATIONS         (393,000)    (15,000)      (793,000)      (124,000)
                                       -----------   ---------    -----------    -----------
NET LOSS                               $(4,478,000)  $(502,000)   $(6,105,000)   $(1,139,000)
                                       ===========   =========    ===========    ===========
 
WEIGHTED AVERAGE COMMON SHARES
 OUTSTANDING                            19,570,000  20,422,000     19,128,000     20,219,000
                                        ==========  ==========     ==========     ==========
LOSS PER COMMON SHARE AND
  COMMON SHARE EQUIVALENT
  Continuing Operations                     $(0.21)     $(0.02)        $(0.28)        $(0.05)
  Discontinued Operations                    (0.02)      (0.00)         (0.04)         (0.01)
                                            ------      ------         ------         ------
NET LOSS PER COMMON SHARE AND
  COMMON SHARE EQUIVALENT                   $(0.23)     $(0.02)        $(0.32)        $(0.06)
                                            ======      ======         ======         ======
</TABLE>

<TABLE> <S> <C>

<PAGE>
<ARTICLE> 5
<LEGEND>
THIS SCHEDULE CONTAINS SUMMARY FINANCIAL INFORMATION EXTRACTED FROM THE
FINANCIAL STATEMENTS OF TRANSCEND SERVICES, INC. FOR THE NINE MONTHS ENDED
SEPTEMBER 30, 1997, AND IS QUALIFIED IN ITS ENTIRETY BY REFERENCE TO SUCH
FINANCIAL STATEMENTS.
</LEGEND>
<MULTIPLIER> 1,000
       
<S>                             <C>
<PERIOD-TYPE>                   9-MOS
<FISCAL-YEAR-END>                          DEC-31-1997
<PERIOD-START>                             JAN-01-1997
<PERIOD-END>                               SEP-30-1997
<CASH>                                           1,392
<SECURITIES>                                         0
<RECEIVABLES>                                    4,615
<ALLOWANCES>                                      (104)
<INVENTORY>                                          0
<CURRENT-ASSETS>                                 6,643
<PP&E>                                           6,372
<DEPRECIATION>                                  (3,002)
<TOTAL-ASSETS>                                  17,998
<CURRENT-LIABILITIES>                            5,872
<BONDS>                                              0
                                0
                                          0
<COMMON>                                           205
<OTHER-SE>                                       5,057
<TOTAL-LIABILITY-AND-EQUITY>                    17,998
<SALES>                                              0
<TOTAL-REVENUES>                                31,949
<CGS>                                           27,133
<TOTAL-COSTS>                                        0
<OTHER-EXPENSES>                                 5,509
<LOSS-PROVISION>                                     0
<INTEREST-EXPENSE>                                 323
<INCOME-PRETAX>                                 (1,015)
<INCOME-TAX>                                         0
<INCOME-CONTINUING>                             (1,015)
<DISCONTINUED>                                    (124)
<EXTRAORDINARY>                                      0
<CHANGES>                                            0
<NET-INCOME>                                    (1,139)
<EPS-PRIMARY>                                   ($0.06)
<EPS-DILUTED>                                   ($0.06)
        

</TABLE>

<PAGE>
EXHIBIT 99.1
 
                            TRANSCEND SERVICES, INC.
                       PROFORMA CONSOLIDATED BALANCE SHEET
                                  (UNAUDITED)
                              Amounts in Thousands
<TABLE>
<CAPTION>
 
                                                                 September 30    Proforma     Proforma As
                                                                     1997       Adjustments    Adjusted
                                                                 ------------   -----------   -----------
<S>                                                              <C>            <C>          <C>
                                  ASSETS
CURRENT ASSETS:
   Cash  and  cash  equivalents                                      $  1,392       $5,300(1)     $ 6,692
   Accounts  receivable, net of allowance for doubtful accounts
     of $104 at September 30, 1997                                      4,511           --          4,511
   Prepaid expenses, supplies and other                                   740           --            740
                                                                     --------      --------      --------
       Total current assets                                             6,643        5,300         11,943

NET ASSETS RELATED TO DISCONTINUED OPERATIONS                           2,606           --          2,606
SECURITIES FROM SALE OF AMHEALTH                                          350           --            350
EQUIPMENT AND LEASEHOLD IMPROVEMENTS, at cost,
  net of accumulated depreciation and amortization                      3,370           --          3,370
DEPOSITS AND OTHER ASSETS                                                 544           --            544
INTANGIBLE ASSETS, net of accumulated amortization                      1,653           --          1,653
GOODWILL net  of accumulated amortization                               2,832           --          2,832
                                                                     --------      --------      --------
       Total assets                                                  $ 17,998       $5,300        $23,298
                                                                     ========      ========      ========


               LIABILITIES  AND  SHAREHOLDERS' EQUITY

CURRENT LIABILITIES:
   Current  maturities of long-term debt and  note payable           $    113       $   --        $   113
   Accounts payable                                                     2,483           --          2,483
   Accrued compensation and employee benefits                           1,884           --          1,884
   Other accrued liabilities                                            1,284           --          1,284
                                                                            O           --             -- 
   Deferred income taxes                                                  113           --            113
                                                                     --------      --------      --------
       Total current liabilities                                        5,877           --          5,877
                                                                     --------      --------      --------

CONVERTIBLE  DEBENTURES                                                 2,000           --          2,000
LONG TERM DEBT,net of current maturities                                4,318           --          4,318
DEFERRED INCOME TAXES                                                     541           --            541
 
SHAREHOLDERS' EQUITY:
   Preferred stock, $.01 par value; 21,000,OOO shares
     authorized, 213,000, Series A, issued and outstanding 
     as of September 30,                                                   --            2(1)           2
   Common Stock, $.01 par value,30,000,000 shares authorized,
     20,435,000 shares issued and outstanding as of 
     September 30, 1997                                                   205           --            205
   Common Stock, $.01 par value
   Additional paid-in capital                                          20,699        5,298(1)      25,997
   Accumulated deficit                                                (15,642)          --        (15,642)
                                                                     --------      --------      --------
       Total shareholders' equity                                       5,262        5,300         10,562
                                                                     --------      --------      --------
       Total liabilities and shareholders' equity                    $ 17,998       $5,300        $23,298
                                                                     ========      ========      ========
</TABLE>

(1) Proforma adjustments reflect the private placement of approximately 213,000
    shares of Preferred Stock for total net proceeds of approximately
    $5,300,000. The Preferred Stock is convertible into 1,579,000 shares of the
    Company's Common Stock at a ratio of 7.407 for every share of preferred
    stock. After giving effect to the private placement, pro forma net worth
    (stockholders equity less goodwill) would be approximately $7,700,000.



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