CENTIGRAM COMMUNICATIONS CORP
10-K, 2000-01-21
TELEPHONE & TELEGRAPH APPARATUS
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                       SECURITIES AND EXCHANGE COMMISSION

                             Washington, D.C. 20549

                                  ------------------------
                                    FORM 10-K

(Mark One

     X    Annual  report  pursuant  to  Section  13 or 15(d)  of the  Securities
          Exchange Act of 1934 For the fiscal year ended October 30, 1999 or

          Transition  report  pursuant to Section 13 or 15(d) of the  Securities
          Exchange Act of 1934 For the transition period from  _________________
          to _________________

                         Commission file number: 0-19558

                      CENTIGRAM COMMUNICATIONS CORPORATION
             (Exact name of registrant as specified in its charter)

              Delaware                                 94-2418021
  (State or other jurisdiction of        (I.R.S. Employer Identification Number)

    incorporation or organization)

        91 East Tasman Drive                             95134
        San Jose, California                          (Zip Code)

       (Address of principal
         executive offices)

       Registrant's telephone number, including area code: (408) 944-0250
           Securities registered pursuant to Section 12(b) of the Act:

           Title of Class                           Name of Exchange
    Common Stock, $.001 par value               Nasdaq National Market System

        Securities registered pursuant to Section 12(g) of the Act: None

          Indicate  by check  mark  whether  the  Registrant  (1) has  filed all
     reports  required  to be filed  by  Section  13 or 15(d) of the  Securities
     Exchange  Act of 1934 during the  preceding  12 months (or for such shorter
     period that the Registrant was required to file such reports),  and (2) has
     been subject to such filing requirements for the past 90 days.
     Yes X   No

          Indicate by check mark if disclosure of delinquent  filers pursuant to
     Item  405 of  Regulation  S-K is not  contained  herein,  and  will  not be
     contained,  to the best of the Registrant's  knowledge, in definitive proxy
     or  information  statements  incorporated  by  reference in Part III or any
     amendment to this Form 10-K.

          The aggregate market value of the voting stock held by  non-affiliates
     of the Registrant (based on the closing price as reported on the Nasdaq/NMS
     for December 31, 1999) was $60,000,000.  Shares of the Registrant's  Common
     Stock,  par value $.001 per share,  ("Common Stock") held by each executive
     officer  and  director  and by  each  person  who  owns  5% or  more of the
     outstanding  Common Stock have been excluded in  calculating  the aggregate
     market  value of  voting  stock in that  such  persons  may be deemed to be
     affiliates.  This  determination  of affiliate  status is not necessarily a
     conclusive  determination  for other  purposes.  The number of  outstanding
     shares (not including treasury shares) of the Registrant's Common Stock, as
     of December 31, 1999 was 6,027,729.

                       DOCUMENTS INCORPORATED BY REFERENCE

          Parts of the Proxy  Statement for the  Registrant's  Annual Meeting of
     Stockholders  scheduled  to be held on March 28, 2000 are  incorporated  by
     reference to Part III of this Form 10-K Report.


<PAGE>



ITEM 1.  BUSINESS

     The following  discussion  contains  forward-looking  statements  regarding
future events or the future  financial  performance of Centigram  Communications
Corporation ("Centigram" or the "Company") that involve risks and uncertainties.
The Company's actual results could differ  materially from those  anticipated in
these forward-looking statements as a result of certain factors, including those
set forth in this Item 1 under  "Manufacturing,"  "Patents,  Trade  Secrets  and
Licenses,"  "Competition,"  the last two paragraphs of "Sales and Distribution,"
and the last two paragraphs of "Research and  Development," as well as in Item 7
hereof under "Certain  Trends and  Uncertainties"  and elsewhere in this report.
This report includes  certain  trademarks of Centigram and other companies which
remain the property of their respective holders.

OVERVIEW

     Centigram designs,  manufactures and markets integrated systems that enable
carriers,  network service  providers,  Internet Service  Providers and Internet
content  providers to deliver unified  communications  services to users.  These
services  include:  unified  voice,  fax and  E-mail  messaging;  Internet  call
management;  and multimedia  information  delivery to a range of devices such as
telephones,  cellular  phones,  WAP-based  mobile  phones,  pagers  or PCs.  The
services are  delivered  using the  Company's  "Series 6" platform.  Centigram's
system  architecture  enables  a user to  expand  the  capacity  of a system  in
cost-effective  increments  from the  Company's  smallest to its largest  system
configuration.

     Centigram's Series 6 platform, which was introduced in the first quarter of
fiscal 1996, was designed to offer  significantly  expanded  capacity,  improved
fault tolerance and greater use of industry-standard  hardware and software than
the  Company's  prior  platform.   Incorporated   into  the  Series  6  are  the
Multi-Vendor  Industry  Protocol  (MVIP) Bus,  digital  signal  processor  (DSP)
technology,   Intel  Pentium  processors,   high-density  interface  cards,  and
international signaling protocol interfaces. Significant changes in hardware are
required to upgrade from earlier generations of the Company's products to Series
6. These  hardware  changes  include line cards,  and, for the Company's  larger
configurations,  new  processors,  which provide  greater  robustness  and fault
tolerance. In October 1998, Centigram introduced its 480 port Series 6 messaging
platform, which is targeted at telecommunication  carriers worldwide.  With this
release,  Centigram  doubled its previous platform size and port density without
any  increase  in  footprint   size,   an  important   consideration   for  many
telecommunication carriers.

     The Company's systems are based on industry-standard  computer hardware and
operating system software.  This enables the Company to bring additional product
features and applications to market more quickly, to utilize low-cost,  commonly
available   components   and  to   capitalize   on  third  party   technological
developments. Centigram's systems can be integrated with central office systems,
and  mobile  switch and  paging  terminal  systems.  Such  systems  are used for
switching  telephone  calls in a variety of  service-provider  environments.  In
addition,  Centigram  systems  located at different sites can be linked together
through MesaNet, a digital network.

     Centigram's  distribution  strategy is to provide broad,  effective  market
coverage  through the  Company's  direct sales force and its  distributors.  The
Company sells its systems in North America  directly to regional Bell  operating
companies (RBOCs), wireless operators and to independent telephone companies and
CLECs. Internationally,  we sell to wireline and wireless service providers both
directly  and  through   distributors.   Additionally,   the  Company  sells  to
service-provider  customers through  arrangements with Motorola,  Inc., Siemens,
and Lucent Technologies. Service providers, in turn, employ Centigram systems to
provide services to corporate,  institutional and individual end users. In March
1999, Centigram signed a Global Agreement with Cable & Wireless plc (NYSE: CWP),
under which Centigram was named a Group Standard Supplier of messaging platforms
to Cable & Wireless plc and its Group Companies and affiliates around the world.
In May 1999, the Company signed an agreement with Millicom International,  under
which Centigram was named a preferred  primary supplier of enhanced  services to
Millicom's international affiliates.

     The Company has continued to invest in  international  sales and marketing.
Export sales were 36%,  46%, and 44%, of net revenue in fiscal 1999,  1998,  and
1997, respectively.

     Centigram has made a strong  commitment  to  delivering  revenue-generating
enhanced  services to service  providers  worldwide  and to becoming a leader in
developing  voice  messaging,  unified  communications  and WAP-based  products.
Today, close to 2,500 Centigram systems are installed worldwide.

     The Company entered into an agreement with the Boston Communications Group,
Inc. ("BCGI")  (NASDAQ:  BCGI) in August 1999 to integrate and distribute BCGI's
prepaid system as a jointly branded product primarily in international  markets.
In September 1999, the Company made an investment in InfoInterActive  (ME: IIA),
a leading provider of  Internet-based  call management  technology and services,
and announced the intent to jointly develop products with IIA.

BACKGROUND

     There are two core  technologies  that form the  foundation for most of the
Company's products. These technologies can generally be described as:

     MESSAGING.  Provides the  capability  for users to store,  send and receive
     information,  as well as access the  information.  The  messages  take many
     forms, including Voice, Fax, E-mail and SMS, and the methods to store, send
     and  receive  or  access  include   telephones,   cellular  phones,   PC's,
     WAP-enabled cellular phones, etc.

     CALL MANAGEMENT. Allows users to program the features of a switching system
     to facilitate  call  placement,  call screening and call  completion.  Call
     management can be done in different ways, using telephone, cellular phones,
     PC's, WAP-enabled cellular phones, etc.

     Recognition  of  the  benefits  of  simple,   integrated  access  to  these
communications  technologies  from multiple  locations and using many  different
devices continue to grow.

PRODUCTS AND PRODUCT FEATURES

     The Company's applications operate on a common software platform,  which is
Centigram's implementation of its Modular Expandable System Architecture (MESA).
The MESA architecture  allows the Company's systems to be upgraded in continual,
cost-effective  increments  from the  Company's  smallest to its largest  system
configurations.   In  contrast,  systems  offered  by  the  Company's  principal
competitors,  due  to  their  architectural  constraints,   more  often  require
customers  to purchase a new system in order to upgrade  features  or  capacity.
Significant  changes in hardware  are,  however,  required  to upgrade  from the
Company's  Series 5 and earlier  generations  of the  products to the  Company's
Series 6 product line.  These hardware  changes include line cards,  and for the
Company's larger  configurations,  new hardware  platforms which provide greater
robustness and fault  tolerance.  The Company provides  financial  incentives to
those customers  desiring such upgrades,  as well as software programs to assist
in the transfer of data and recorded speech.

     Centigram's   systems  are   available  in   configurations   ranging  from
twenty-four ports, supporting 10,000 to 250,000 users in small installations, to
multiple networked 480-port clusters  (depending on application  configuration),
supporting large  telecommunications  service provider applications of up to one
million  users  depending on the  application.  The Company sells its systems at
prices ranging from below $75,000 to more than several hundred thousand dollars,
depending on system configuration.

     The Company's MESA architecture uses a distributed processing approach that
links separate  modules  together into a single system.  The Company's  Series 6
users can expand  systems to provide more ports and hours of message  storage by
adding line cards and expanding  disk  storage.  Additional  system  modules are
added and linked as existing  modules are fully used.  This approach  provides a
low-cost  entry-level  product that can be expanded without  replacing  existing
equipment.  In addition, the Company offers connectivity between systems through
MESA-Net,  a  digital  networking  option  that can  link up to 1,500  Centigram
systems anywhere in the world.  MESA-Net provides end-to-end digital networking,
which  preserves the clarity of voice and fax messages and reduces  transmission
time  and  cost.  The  Company's  products  also  support  the  Audio  Messaging
Interchange   Specification   (AMIS)  analog  networking   protocol,   providing
interoperability  with disparate voice messaging servers from other vendors.  In
addition,  Centigram  has  continued  to  play a  leadership  role  through  its
participation  in the joint  development  of the Voice Profile for Internet Mail
(VPIM)  protocol for  transferring  messages  between  disparate voice messaging
servers. VPIM is being designed to enable the exchange of voice, fax or compound
voice and fax messages between  Centigram  Series 6  communications  servers and
other vendors' voice/fax messaging systems.

     Series 6 is based on standard  hardware  and software  technology,  such as
MVIP,  Ethernet,  QNX (a  multi-tasking,  real-time  operating  system for Intel
microprocessor-based  computers)  and the SCSI  computer  peripherals  bus.  The
Company  believes that its architecture and platform are unique in the industry,
although it has not applied for patent protection (see "Patents,  Trade Secrets,
and Licenses"). The Company believes this system architecture offers competitive
advantages to the Company.  In the event that  competitors  were to successfully
implement a similar system architecture, it could have a material adverse effect
on the Company's competitive position.

     The Company's  Continuous  System  Operation  Software (CSO) is designed to
increase the  reliability  of  Centigram's  systems by providing  software-based
fault  tolerance in the Company's  systems.  With CSO, the  Company's  operating
system control is distributed  across multiple  modules within a system.  If one
module  ceases to  function,  the balance of the  operating  system  activity is
shifted to other modules and the systems continue to function. In addition, each
of the Company's Series 6 configurations can store messages redundantly, thereby
providing protection against system or disk drive failures. The Company believes
that system  reliability is a particularly  important  purchasing  criterion for
service provider customers.

PRODUCTS

     Series 6 Advanced Communications Platform

     The  Series 6  allows  wireless  and  wireline  telecommunications  service
providers to deploy advanced communications  services. It enables and supports a
comprehensive range of telecommunications capabilities, including Internet-based
multimedia   messaging,   Short  Message  Service  (SMS)  and  mailbox-on-demand
services. Based on a scalable, standards-based architecture, the Series 6 system
enables carriers to seamlessly add new capacity and additional features, without
having to change existing equipment.

     Mesa-Net

     MESA-Net  provides  end-to-end  digital  networking,  which  preserves  the
clarity  of voice  and fax  messages  and  reduces  transmission  time and cost.
MESA-Net  provides two networking  options.  Low-traffic  sites can use MESA-Net
Async over modem  connections.  High traffic sites can use MESA-Net  TCP/IP over
high-speed Ethernet networks. MESA-Net II, introduced with the Series 6, enables
messaging  across wide area networks at Ethernet speeds using  industry-standard
TCP/IP protocols.

     EasyAdmin

     EasyAdmin  provides  administration and provisioning of the Series 6 server
through Centigram's  EasyAdmin and EasyAdmin  Application  Programming Interface
(API) software products.  EasyAdmin is a Windows-based  Graphical User Interface
(GUI) that is designed to be used in the provisioning of mailboxes,  billing and
reporting  statistics,  and in  class-of-service  configuration.  EasyAdmin  API
allows carriers to customize  their EasyAdmin GUI for a particular  environment,
to perform multiple system  administration from a centralized  location,  and to
use a database for mailbox provisioning.  EasyAdmin  additionally offers network
and system  management,  and monitoring of the Series 6 server through EasyAdmin
SNMP and EasyAdmin products. EasyAdmin SNMP allows network operation centers and
technicians to monitor one or more Series 6 servers from a centralized  location
and places an agent in the system that will identify error conditions on demand.

     VoiceMemo

     Centigram's   VoiceMemo  application  provides  voice  messaging  and  call
processing   capabilities   for  customers  in  the   service-provider   market.
Centigram's  systems can be integrated with most central  office,  mobile switch
and paging terminal  systems.  VoiceMemo  provides a full range of features that
have been designed to improve customer service,  increase operating  flexibility
and employee  productivity,  and reduce  communications  costs.  System services
include:

     TELEPHONE ANSWERING.  Telephone answering  automatically  answers a busy or
     unanswered telephone and records a voice message.

     VOICE MESSAGING.  Voice messaging enables users to store,  forward and send
     voice  messages to other users on the system,  within the network,  or on a
     telephone not associated with a voicemail box.

     AUTOMATED ATTENDANT.  Automated attendant answers incoming calls and allows
     callers to direct calls to telephone  extensions without the use of a human
     operator.

     PAGING.  The  VoiceMemo  paging  feature  initiates a page upon  receipt of
     voicemail  messages.  VoiceMemo supports all commonly available (tone only,
     tone/vibration, digital and voice) pagers.

     AUDIOTEXT.  Audiotext  adds a voice  bulletin  board  to a voice  messaging
     system,  providing callers access to recorded  announcements such as public
     service, product or service information.

     CALL PLACEMENT  (OFF-SYSTEM  MESSAGING).  Call placement allows a VoiceMemo
     user to send messages to an "off-system"  telephone number,  such as a home
     number,  much the same as a message is sent to a VoiceMemo mailbox.  Before
     making a message,  the user enters a telephone  number to which the message
     is to be delivered.  The system dials the off-system telephone and attempts
     to deliver the message.

     CallAgent.  CallAgent is a software application that allows system users to
     control the manner in which their telephone is answered and directed.

     ONETALK.  OneTalk is a spoken user  interface that allows mailbox owners to
     use voice commands to manage the messages in their mailbox.

     EASYANSWER.  EasyAnswer  is a feature that allows  mailbox  subscribers  to
     press a key to place a call to the  person  who left them a message  "live"
     while still in their  mailbox.  The  subscriber  can also enter a different
     number for the call return if necessary.

     FaxMemo

     Centigram's   FaxMemo   application   enables  a  user  to  have  facsimile
communications  delivered to voice mailboxes rather than directly to a facsimile
machine. FaxMemo features include:

     FAX MAIL.  Using  FaxMemo,  users can receive  facsimile  messages in their
     personal mailboxes with arrival notification, privacy and control. The user
     can route the  facsimile  message to any machine at any time, or distribute
     the  facsimile  to  other  users  on the  system  or  within  the  network.
     Centigram's system permits forwarding of facsimile messages from one person
     to another, addition of voice comments and forwarding of facsimile messages
     to a facsimile machine or mailbox at a pre-arranged time.

     FAX BROADCASTING AND PUBLISHING.  FaxMemo supports facsimile publishing and
     broadcast capabilities.  Fax publishing makes frequently required documents
     such as sales literature,  price lists, technical documentation and reports
     available  to  any  person  who  has  a  telephone  and  fax  machine.  Fax
     broadcasting  automatically  distributes  a  facsimile  message  to a large
     distribution list.

     GUARANTEED FAX.  Guaranteed Fax stores  facsimile  messages for a recipient
     when the message cannot be delivered to the recipient's  facsimile  machine
     at the time of its initial  transmission  because the machine is  otherwise
     occupied.   The  facsimile  message  is  automatically   delivered  to  the
     recipient's facsimile machine when it becomes available.

     OneView

     Centigram's  OneView products allow users  integrated  access to multimedia
messaging.  Connected  through a LAN or in a dial-up mode on a personal computer
operating  under  Microsoft(R)  WindowsTM,  OneView  gives users point and click
access to their voice,  fax and compound  voice and fax messages by listing them
in a single  In-Box  window.  With OneView  users can create,  play,  answer and
forward  voice and fax  messages  from  their  personal  computers  from  remote
locations by accessing their  messaging  system,  downloading  their messages to
their local hard disk,  answering  messages  off-line,  and  reconnecting to the
messaging system to deliver the messages.

     Centigram Short Message Service Center (C-SMSC)

     C-SMSC provides transmission of alphanumeric messages to mobile subscribers
and between  mobile  subscribers.  Unlike SMS  systems  that  require  dedicated
hardware,  C-SMSC works with Centigram's  Series 6 platform,  enabling  existing
Centigram  Series 6 customers  to offer  SMS-based  services  through a software
upgrade.  C-SMSC and the Series 6 enable new  customers to offer both  voice/fax
messaging  and  SMS-based  services  from  a  single  standards-based   hardware
platform. With support for up to 30K BHSMA (Busy Hour Short Message Attempts), a
single  Series 6 with C-SMSC can support up to 240,000  voice/fax  messaging and
SMS subscribers. Multiple SMSC platforms can be clustered to provide support for
an even larger subscriber base.

     PrePaid

     Centigram's  PrePaid product  (jointly  branded with Boston  Communications
Group,  Inc.),  provides  carriers with  sophisticated  call management and card
management  functionality,  allowing  them  to  create  different  calling  card
programs and offer a range of prepaid  subscriber  services,  including outgoing
call filtering, repeat calling and incoming call screening.  Carriers can either
provide  subscribers with retail prepaid cards, or allow operators to set up the
calling  balance.  The  system  automatically  notifies  subscribers  when their
balance  reaches a set  level,  and makes it easy for users to  replenish  their
balance.   Centigram  also  offers  specialized  features  for  business  users,
including common prepaid funds for groups of users,  customer-defined subscriber
limits, group messaging and call routing.

     Unified Communications

     In October 1999, the Company  announced a  comprehensive  series of unified
communications  products  designed to facilitate  communications  by integrating
email,  fax and  voicemail,  voice  and  Internet,  and  wireless  and  landline
telephone services. These new products build upon the Company's existing product
portfolio while furthering the convergence of data and WAP-enabled network-based
content with voice network-based services. The Company expects to begin shipping
initial product in the first fiscal quarter ending January 29, 2000.

SALES AND DISTRIBUTION

     Centigram  business focus is on providers of  telecommunications  services,
such as large telephone companies and independent  service providers,  including
PTTs, BOCs, service bureaus,  independent telcos and cable telephony  companies,
who use Centigram  systems to deliver voice, and fax processing  capabilities to
third party customers on a subscription basis.

     Centigram  has developed a distinct  sales  channel  focused on selling its
systems  directly to BOCs,  such as Bell  Atlantic  and  BellSouth  and to large
independent  telephone  companies such as Sprint;  to wireless service providers
such as BellSouth Mobility (BMI), Sonofon GSM, Optus Communications Pty Limited,
Paging  Network  Inc.  (PageNet);  and  to  service  bureaus  such  as  Premiere
Technologies.  The Company also sells to service provider  customers  through an
OEM arrangement with Motorola,  Inc. and with Siemens. In March 1999,  Centigram
signed a Global  Agreement  with Cable & Wireless plc (NYSE:  CWP),  under which
Centigram was named a Group Standard Supplier of messaging  platforms to Cable &
Wireless plc and its Group  Companies and  affiliates  around the world.  In May
1999, Centigram entered into a partnership with Millicom  International Cellular
S.A.  (NASDAQ:  MICC)  to  provide  enhanced  messaging  services  to  MIC's  35
operations worldwide.  At the time of the agreement,  MIC had Centigram Series 6
or  Series  5  platforms  installed  at 13 of its  carrier  operations  in Latin
America,  Asia,  Europe and Africa. On all new deployments,  Centigram  provides
technical  support,  as  well as  marketing  advice  and  services  through  its
Centigram Market Leadership Program. Large telecommunications  service providers
typically  require a sustained,  intense  direct  selling  effort and continual,
comprehensive customer support.

     Sprint  accounted for  approximately  16% of net revenue in fiscal 1999. No
customer  represented  more than 10% of net revenue in the fiscal 1998 and 1997.
The Company's top five customers  collectively  accounted for approximately 45%,
32% and 28% of the  Company's  net revenue  during  fiscal 1999,  1998 and 1997,
respectively.

     Centigram believes that a high level of product support is essential to its
success.   The  Company  provides  system  documentation  and  training  to  its
customers.  The training  provided by the Company  includes courses in technical
software,  installation and maintenance,  and customer  support.  Centigram also
maintains  a  support  center  24  hours  a day  to  assist  with  customer  and
distributor   inquiries  and  offers  on-site   assistance   through  its  field
operations.  Remote Technical  Assistance  Centers (TACs) in the United Kingdom,
Hong Kong, and Beijing,  China provide local,  on-call service and support.  The
Company through its "Market Leadership Program" delivers a comprehensive,  fully
integrated  program designed to increase and expand service  providers'  revenue
streams,  maximize  resources to reduce costs,  and create market  leadership in
customer  service.  The  program  focuses  on key  areas  of a  service  launch,
including  operations,  market research,  promotions,  media relations,  product
packaging and pricing, sales planning and tracking, customer support and billing
requirements.  The program  also  offers  consulting  services  to help  service
providers create an enhanced services deployment plan customized to their market
requirements.

     In recent  periods,  the  Company has been  increasing  its focus on direct
sales to international service providers.  The Company has sales offices in Hong
Kong (Hong Kong), London (Europe),  Beijing (China), Seoul (Korea), Miami (Latin
America),  and Sydney  (Australia).  Export  sales were 36%,  46% and 44% of net
revenue  in  fiscal  1999,  1998 and  1997,  respectively.  In  particular,  the
Company's revenue from the Far East region was approximately $8.3 million,  $6.1
million,  and $9.2 million for fiscal 1999, 1998 and 1997,  respectively.  There
can be no  assurance  that the Company  will be able to maintain or increase its
international  sales or that the Company's  sales  subsidiaries  will be able to
compete effectively.

     International  sales are subject to inherent  risks,  including the need to
obtain certain regulatory approvals and meet other standards, unexpected changes
in regulatory  requirements  and tariffs,  difficulties in staffing and managing
foreign  operations,   costs  and  risks  of  localizing  products  for  foreign
countries,   more  expensive  support  costs,  longer  payment  cycles,  greater
difficulty  in  accounts   receivable   collection,   potentially   adverse  tax
consequences,  potential  restrictions on repatriating earnings, and the burdens
of  complying  with a wide  variety  of  foreign  laws.  Gains and losses on the
conversion to U.S. dollars of assets and liabilities  arising from international
operations  may  contribute  to  fluctuations   in  the  Company's   results  of
operations, although such gains and losses have not to date been material to the
Company's results of operations, and fluctuations in exchange rates could affect
demand for the Company's products. Moreover, significant uncertainty exists with
respect to these  economies,  which could cause the businesses and  governmental
agencies to delay or cancel plans to purchase  the  Company's  products.  If the
Company were to  experience a slowdown in sales to this  region,  the  Company's
business,  financial  condition  and results of  operations  could be materially
adversely  affected.  In  order  to sell  its  products  to  customers  in other
countries, the Company must comply with governmental regulations, including U.S.
export  regulations,  and  convert  its  voice  prompts  to  additional  foreign
languages.

     The Company  uses  distributors  in some  foreign  countries as part of its
sales program.  The Company competes with other enhanced services  providers for
access to distributors.  There can be no assurance that the Company will be able
to maintain strong relationships with existing  distributors or establish strong
relationships with new distributors.  In addition,  certain former  distributors
had in the past  experienced  financial  difficulties  resulting  in the Company
writing off related accounts receivable balances,  and a number of the Company's
current distributors have limited financial  resources.  The loss of one or more
key  distributors  or the  weakening  of the  financial  condition of any of the
Company's key distributors could have a material adverse effect on the Company's
operating results, financial position and cash flows.

PATENTS, TRADE SECRETS AND LICENSES

     The Company's success depends in part on its proprietary technology.  While
the Company  attempts to protect its  proprietary  technology  through  patents,
trademarks,  copyrights and trade secrets, as well as confidentiality agreements
with customers, suppliers and employees and other security measures, the Company
believes  that its  success  will  depend  more upon  innovation,  technological
expertise and distribution strength.  There can be no assurance that the Company
will be able to protect its technology or that  competitors  will not be able to
develop similar technology  independently.  The Company currently holds a number
of patents and has multiple  patent  applications  on file.  No assurance can be
given that  patents  will issue from any  applications  filed by the  Company or
that,  if patents do issue,  the claims  allowed will be  sufficiently  broad to
protect the Company's technology. Moreover, the Company relies upon trade secret
protection for its basic systems  architecture and hardware  platform,  and does
not hold any patents  thereon.  In addition,  no assurance can be given that any
patents  issued  to  the  Company  will  not  be   challenged,   invalidated  or
circumvented  or that the rights  granted  thereunder  will provide  competitive
advantages to the Company.

     In addition,  a number of other  companies,  including  competitors  of the
Company,  also hold patents in the same general area as the  technology  used by
the  Company.  The Company  has  obtained  licenses to use certain  intellectual
property,  including  patents,  from  others.  The Company from time to time has
received, and may receive in the future, letters alleging infringement of patent
rights by the  Company's  products.  In  November  1998,  Centigram  and  Lucent
Technologies jointly announced the settlement of a patent-infringement  dispute.
In connection with this settlement  Centigram  agreed to pay Lucent $9.2 million
in addition to cross-licensing  Centigram's patents to Lucent. In return, Lucent
cross-licensed  Centigram  to a  certain  group of  patents.  A  portion  of the
settlement  agreement  amount  totaling  $1.6  million  was  recorded as prepaid
royalties  and will be amortized  to cost of goods sold over the future  royalty
period.  Third party companies  alleging  infringement  could seek an injunction
prohibiting  the Company from selling some or all of its  products,  which would
have an immediate, adverse impact on the Company's business, financial condition
and results of  operations.  There can be no  assurance  that the Company  would
prevail in any litigation to enjoin the Company from selling its products on the
basis of such alleged infringement, or that the Company would be able to license
any valid and infringed patents on reasonable terms, or at all. In October 1998,
CASA, a distributor  of the Company,  brought suit against the Company  alleging
wrongful  termination  of their  distribution  agreement  and other  claims.  In
October 1999, the Company settled this dispute by agreeing to pay CASA $700,000,
including past due commissions on prior sales.

BACKLOG

     On October 30,  1999,  the  Company  had a backlog of $12.1  million and on
October 31,  1998,  a backlog of $27.5  million.  The  Company  includes in such
backlog orders received that the Company  believes are shippable within the next
12 months. The Company does not believe, however, that current or future backlog
levels are necessarily  indicative of future  operating  results.  A significant
portion of bookings and shipments in any quarter have historically occurred near
the end of the  quarter,  and the Company has  historically  operated  with very
little backlog.  There can be no assurance that backlog will not decrease in the
future, that there will not be cancellation or deferral of a significant portion
of backlog,  or that the Company will maintain any specific backlog level in the
future.

RESEARCH AND DEVELOPMENT

     Centigram's  development  strategy is focused on the development of unified
communications,   messaging,   Internet-   and   WAP-enabled   call   management
applications  for the  Company's  product  platform and the  enhancement  of the
Company's MESA  architecture.  Expenditures  for research and  development  were
$16.1  million,  $18.1  million  and $21.3  million and as a  percentage  of net
revenue these  expenses were 19.4%,  23.3%,  and 19.5% in fiscal 1999,  1998 and
1997,   respectively.   Development   efforts  are  focused  on  continuing  the
development and testing of the Company's Series 6 platform, continuing to expand
the capacity of the Company's systems,  providing  additional enhanced services,
adding  administration  and network  management  capabilities  to the  Company's
products,  and developing and enhancing the features and overall  performance of
the Company's systems.

     As the Company seeks to continue to add  functionality  to its products and
to  support  a  broader  range  of  enhanced   services  and  Internet   capable
applications,  the Company faces continually  increasing  technical  challenges.
There  can be no  assurance  that  the  Company  will  be  able  to  incorporate
additional technologies into the Company's products or introduce new products in
a timely manner in order to meet evolving market needs.

     As the functionality of the Company's systems increases,  the complexity of
the software  utilized in such systems will also increase and software errors or
"bugs"  may  become  more  numerous  and  difficult  to  cure.  Identifying  and
correcting  errors  and  making  required  design   modifications  is  typically
expensive and time consuming,  and the Company  expects that such  modifications
will increase in complexity with the increasing  sophistication of the Company's
products.  The Company has made a substantial  investment in additional  testing
equipment as well as hiring additional employees to expand the Company's product
testing  capabilities.  There can be no assurance that such investment will lead
to reduced  errors or that such  errors will not in the future  cause  delays in
product  introductions  and shipments,  require costly design  modifications  or
impair customer satisfaction with the Company's products.

MANUFACTURING

     The Company's manufacturing  operations consist primarily of final assembly
and test and  quality  control  of  materials,  components,  sub-assemblies  and
systems. The Company's hardware and software product designs are proprietary but
use industry-standard  hardware components and an industry-standard,  real time,
multi-tasking  operating  system.  The Company  presently  uses third parties to
perform printed circuit board and subsystem  assembly.  Although the Company has
not experienced significant problems with third party manufacturers in the past,
there can be no  assurance  that such  problems  will not develop in the future.
Although  the Company  generally  uses  standard  parts and  components  for its
products,  certain  microprocessors,  semiconductor devices and other components
are available  only from sole source  vendors.  In addition,  other  components,
including  power supplies,  disk drives,  other  semiconductor  devices and line
cards are  presently  available or acquired from a single source or from limited
sources.  The Company to date has been able to obtain adequate supplies of these
components  in a timely manner from existing  sources or, when  necessary,  from
alternative  sources  of  supply.   However,   the  inability  to  develop  such
alternative  sources if and as required in the future,  or to obtain  sufficient
sole or limited  source  components as required,  would have a material  adverse
effect on the Company's operating results.

EMPLOYEES

     As of October  30,  1999,  the  Company  had 326  employees,  including  17
temporary employees and contractors.  Of this total, 90 were engaged in research
and  development,   154  in  sales,   marketing  and  customer  support,  47  in
manufacturing  and quality assurance and 35 in finance and  administration.  The
Company's  future success will depend on its ability to attract,  train,  retain
and motivate highly qualified employees,  who are in great demand. The Company's
employees are not represented by any collective bargaining organization, and the
Company has never  experienced a work  stoppage.  The Company  believes that its
employee relations are good.

COMPETITION

     The  Company  competes  in a number of markets  within  the  communications
systems  industry,  each of which is highly  competitive.  Many of the Company's
competitors have substantially greater financial, technical, marketing and sales
resources than the Company and have larger installed bases of existing  systems.
The  Company  expects to  encounter  continued  competition  from both  existing
competitors and new market entrants in the service provider business.  Increased
competitive pressures could result in intensified price competition, which would
adversely  affect the  Company's  operating  results.  In addition,  the Company
believes that its ability to integrate its systems with many  different  central
office systems is an important competitive feature.  Consequently, the Company's
operating results could be adversely  affected if switch  manufacturers  such as
Lucent,  Northern Telecom,  and Siemens redesign their switches to limit current
methods of  integration.  Although  the Company is not aware of any  significant
switch  manufacturer  who is pursuing a strategy of redesigning  its switches to
limit the Company's  current  integrations,  there can be no assurance that such
manufacturers are not doing so or will not do so in the future.

ITEM 2.  PROPERTIES

     The Company leases an 85,000 square foot headquarters facility and a 35,000
square foot operations facility in San Jose, California, pursuant to leases that
expire in  September  2007 and  November  2003,  respectively.  The Company also
leases  sales and  support  offices in various  cities in the United  States and
overseas.  The Company  believes that such  facilities  are adequate to meet its
current  needs  and  that  suitable  additional  or  alternative  space  will be
available in the future on commercially reasonable terms.

ITEM 3. LEGAL PROCEEDINGS

     The information in the second paragraph in the section  entitled  "Patents,
Trade  Secrets  and  Licenses"  under  Item 1 above is  hereby  incorporated  by
reference.  The information in the section entitled "Pledge of Treasury Stock to
Credit Bancorp" under Item 7 below is hereby incorporated by reference.

ITEM 4. SUBMISSION OF MATTERS TO A VOTE OF SECURITY HOLDERS

     No matters were  submitted to a vote of security  holders during the fourth
quarter of the fiscal year covered by this report.

                                     PART II

ITEM 5. MARKET FOR REGISTRANT'S COMMON EQUITY AND RELATED STOCKHOLDER MATTERS

     Reference is made to the information  regarding market,  market price range
and dividend information  appearing under "Quarterly Financial Data (Unaudited)"
in Registrant's Notes to Consolidated  Financial  Statements,  October 30, 1999,
which is contained elsewhere in this Annual Report.

ITEM 6. SELECTED FINANCIAL DATA

                                              Years Ended
                       ---------------------------------------------------------
(In thousands,
  except per         October 30, October 31, November 1, November 2, October 28,
  share data)           1999         1998        1997       1996         1995
- --------------------------------------------------------------------------------
Operations Data:

Net revenue ......... $  83,323   $  77,587   $ 108,836  $ 104,324   $  69,374
Net income (loss) ...       393     (12,174)     (1,678)     1,000      (4,134)
Basic income (loss)
  per share .........      0.06       (1.77)      (0.24)      0.15       (0.63)
Diluted income (loss)
  per share .........      0.06       (1.77)      (0.24)      0.14       (0.63)

Balance Sheet Data:

Working capital ..... $  46,472   $  48,029   $  66,824  $  65,297   $  64,489
Total assets ........    78,754      95,977      99,920    104,009      99,017
Long term liabilities        --          --          --         78         232
Stockholders' equity     58,829      65,208      81,624     83,412      79,800


     The Company has not paid and does not  anticipate  paying cash dividends on
its common stock in the foreseeable future.

ITEM 7. MANAGEMENT'S  DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS
     OF OPERATIONS

     The following contains  forward-looking  statements regarding future events
or the  future  financial  performance  of  Centigram  that  involve  risks  and
uncertainties.  These  statements  include  but are not  limited  to  statements
related to changes in Centigram's research and development and selling,  general
and  administrative   expenses,   investment  in  receivables  and  inventories,
Centigram's  expenditures  for capital  equipment and sufficiency of Centigram's
cash reserves.  Actual results could differ materially from those anticipated in
these forward-looking statements as a result of certain factors, including those
set forth in this Item 7 under  "Certain  Trends and  Uncertainties,"  in Item 1
hereof  under   "Manufacturing,"   "Patents,   Trade   Secrets  and   Licenses,"
"Competition," the last two paragraphs of "Sales and Distribution," and the last
two paragraphs of "Research and Development" and elsewhere in this report.

     Centigram  designs,   manufactures  and  markets  unified   communications,
messaging,  Internet-  and  WAP-enabled  call  management  services to wireless,
wireline and Internet service  providers.  Centigram's  applications  operate on
common hardware and software platforms based on  industry-standard  hardware and
software which is the Company's  implementation of its Modular Expandable System
Architecture (MESA). Centigram's system architecture enables a user generally to
expand the capacity of a system in cost-effective  increments from the Company's
smallest  to  its  largest  system  configuration.  Centigram's  systems  can be
integrated with wireline and wireless switches,  paging systems and IP gateways.
Such systems are used for switching  telephone calls and  integrating  voice and
data  messaging  in a variety of service  provider  environments.  In  addition,
Centigram systems located at different sites can be linked together in a digital
network.

SALE OF CPE BUSINESS UNIT

     On May 8,  1998,  the  Company  licensed  or sold  certain  assets to Mitel
Corporation  ("Mitel")  and Mitel  assumed  certain  liabilities  related to the
Company's  customer premise  equipment  voicemail and unified  messaging ("CPE")
business  for a purchase  price of $26.8  million in cash.  As part of this sale
("CPE Sale"),  the Company  agreed until May 8, 2001,  not to compete in the CPE
market and until  April 2000 to provide  Mitel on an OEM basis  large port count
systems as required until Mitel develops this internal  capability.  The Company
recorded a pre-tax gain of  approximately  $14.3 million on this  transaction in
the third quarter of fiscal 1998.

ACQUISITION AND REVISION OF PURCHASE PRICE ALLOCATION

     On June 24, 1998, the Company acquired  substantially  all of the assets of
The  Telephone  Connection,   Inc.  ("TTC")  for  approximately  $11.6  million,
including  transaction costs of $0.4 million. This acquisition was accounted for
as a business  combination  using the purchase method of accounting.  Results of
operations of TTC for the four months ended October 31, 1998 are included in the
Company's fiscal 1998 Consolidated  Statement of Operations.  In accordance with
Accounting   Principles   Board  Opinion  No.  16,   "Accounting   for  Business
Combinations,"  the costs of these  acquisitions  were  allocated  to the assets
acquired  and  the  liabilities  assumed  (including   in-process  research  and
development  ("IPR&D"))  based on their  estimated  fair values using  valuation
methods  believed to be appropriate at the time. The amount was computed using a
discounted  cash flow analysis on the  anticipated  income stream of the related
product  sales.  The  discounted  cash flow  analysis was based on  management's
forecast of future revenues,  costs of revenues,  and operating expenses related
to the products and  technologies  purchased  from TTC. The amount  allocated to
IPR&D of $8.4  million was expensed in the period in which the  acquisition  was
consummated in accordance with FASB Interpretation No. 4, "Applicability of FASB
Statement No. 2 to Business Combinations  Accounted for by the Purchase Method."
Subsequent  to the  acquisition  and the  issuance  of the  Company's  condensed
financial  statements for the quarter ended August 1, 1998, the staff of the SEC
in its  September 9, 1998 letter to the American  Institute of Certified  Public
Accountants  set forth their views on the  valuation  of IPR&D.  The Company has
reallocated the previously  reported  purchase price based on its  understanding
and  interpretations of the issues set forth in the  aforementioned  letter. The
reallocation  reduced  the  amount  previously  written-off  as IPR&D  from $8.4
million to $5.0 million and increased  goodwill and other  intangible  assets by
the  same  amount.  The  previously  reported  amounts,  affected  by the  above
adjustment,  as of and for the  three-month  period  ended  August  1, 1998 were
appropriately restated.


<PAGE>


Pro Forma Statements of Operations

     The  following  pro forma  statements  represent  the  combined  results of
operations of the Company,  plus TTC, as adjusted to reflect the amortization of
intangible  assets  acquired in the  purchase,  less the CPE Sale, as if each of
these  transactions  had occurred at the beginning of fiscal 1997. The pro forma
statements   exclude  the  gain  realized  on  the  CPE  Sale  and  exclude  the
non-recurring  charge  of  the  write-off  of the  IPR&D  acquired  in  the  TTC
transaction.  This summary does not purport to be indicative  of what  operating
results would have been had these  transactions been made as of the beginning of
fiscal 1997 nor are they necessarily indicative of future operating results.

                                                      Years Ended
                                       -----------------------------------------
(In thousands, except per share        October 30,     October 31,   November 1,
  data)                                   1999            1998            1997
- -------------------------------------- -----------    ------------   -----------
Net revenue .......................... $ 83,323         $ 66,690       $ 70,789
Cost and expenses:
    Costs of goods sold ..............   33,882           33,112         29,913
    Research and development .........   16,130           17,595         20,795
    Selling, general and
      administrative .................   34,800           36,877         37,210
    Non-recurring charges ............       --            5,600          3,263
                                       --------         --------       --------
          Total costs and expenses ...   84,812           93,184         91,181
                                       --------         --------       --------
Operating loss .......................   (1,489)         (26,494)       (20,392)
Other income and expense, net ........    2,422            2,877          6,180
                                       --------         --------       --------
Income (loss) before income taxes ....      933          (23,617)       (14,212)
Provision for income taxes ...........      540              379            833
                                       ========         ========       ========
Net income (loss) .................... $    393         $(23,996)      $(15,045)
                                       ========         ========       ========

Basic and diluted income (loss)

  per share .......................... $   0.06         $  (3.49)      $  (2.17)
                                       ========         ========       ========
Shares used for basic per share

  computation ........................    6,245            6,883          6,943
                                       ========         ========       ========
Shares used for diluted per share

  computation ........................    6,331            6,883          6,943
                                       ========         ========       ========


RESULTS OF OPERATIONS

     Net Revenue. Net revenue for fiscal 1999 was 7% higher than net revenue for
fiscal 1998. This increase reflects increased sales of large systems products to
domestic  customers  offset,  in part, by lower sales of smaller CPE products in
fiscal  1999.  Sales to  international  customers  represented  36% of sales for
fiscal 1999 as compared to 46% for fiscal 1998.

     Net revenue for fiscal 1998 was 29% lower than net revenue for fiscal 1997.
This  decrease  reflects  lower  sales of both small and large  systems  and was
primarily  due to  reduced  volumes  as a  result  of the  CPE  sale.  Sales  to
international  customers represented 46% of sales for fiscal 1998 as compared to
44% for fiscal 1997.

     On a pro forma basis,  net revenue for fiscal 1999 was 25% higher than 1998
due to an increase in large  system  products  to domestic  customers.  On a pro
forma  basis,  net  revenue  for  fiscal  1998 was 6% lower  than  1997 due to a
reduction in large system orders from Europe and the Pacific Rim.

     Gross Margin.  Gross margin for 1999  increased 7.8% to 59.3% from 51.5% in
the prior year.  This increase  resulted from  increased  sales of large systems
expansion products and software which typically have higher gross margins.

     Gross margin for 1998 decreased 6.5% to 51.5% from 58.0% in the prior year.
This decrease  reflects lower sales of and lower margins in the Company's  large
systems  products  which  typically  carry  higher  profit  margins  and in 1998
increased  sales  price  competition  and reduced  international  sales from the
Pacific Rim due to slower economic growth.

     On a pro forma basis,  gross margin was 59.3%,  50.3%,  and 57.7% for 1999,
1998 and 1997,  respectively.  The increase in gross margin of 9.0% from 1998 to
1999 is due to the increased sales of large systems, which typically have higher
gross margins.  The 7.4% decrease from 1997 to 1998 reflects the same factors as
noted above in connection with the service provider business.

     Research & Development.  Research and development ("R&D") expenses for 1999
were 10.7% below 1998.  This  decrease  reflects  reduced  payroll  expenses and
related costs  resulting from lower average  engineering  staffing levels due to
the CPE Sale offset,  in part, by the increased R&D expenses  related to the TTC
Acquisition.  R&D expenses for fiscal 1998 were 15% lower than fiscal 1997. This
decrease  reflects  reduced  payroll  expenses and related costs  resulting from
lower average engineering staffing levels due to the CPE Sale.

     As a percentage of net revenue,  R&D expenses were 19.4%,  23.3%, and 19.5%
in fiscal 1999, 1998 and 1997,  respectively.  The Company believes that ongoing
development of new products and features is required to maintain and enhance its
competitive  position.  The  Company  expects to  continue  to invest in R&D and
therefore R&D expenses should continue to increase, notwithstanding the level of
sales realized in future quarters.

     On a pro forma basis, R&D expenses decreased $1.5 million in 1999 from 1998
and $3.2  million in fiscal  1998 from 1997  reflecting  savings  from lower R&D
staffing  levels and related  costs.  Also,  expenses were higher in fiscal 1997
resulting from the release in the first quarter of the Series 6 platform without
comparable expenses in 1998.

     Selling,  General  &  Administrative.  Selling,  General  &  Administrative
("SG&A")  expenses in 1999 were 13.5% below fiscal 1998. This decrease  reflects
primarily  reduced  salaries and benefits and related  expenses in the sales and
marketing  functions due to the CPE Sale. SG&A expenses in 1998 were 11.8% below
fiscal 1997. This decrease  reflects reduced expenses in sales and marketing due
to the CPE Sale.

     As a percentage of net revenue, SG&A expenses were 41.8%, 51.8%, and 41.9%,
in fiscal 1999, 1998 and 1997, respectively. The Company believes that continued
investments  in  sales  and  marketing,  particularly  in  export  markets,  are
essential to maintaining its competitive  position and that the dollar amount of
SG&A  expenses  will  increase in future  periods.

     On a pro forma basis,  SG&A  expenses  decreased  $2.1 million in 1999 over
1998 and $0.3  million  in 1998 over 1997.  These  decreases  reflect  primarily
reduced  salaries and benefits and related  expenses in the sales and  marketing
functions due to the CPE Sale.

     Non-recurring Charges.  Non-recurring charges were zero, $10.6 million, and
$3.4 million for 1999,  1998,  and 1997,  respectively.  The 1998  non-recurring
charges  consisted  of $5.0 million for the  write-off of IPR&D  acquired in the
purchase of TTC and $5.6 million  associated  with the Company's  patent dispute
with Lucent  Technologies  (see  Acquisition  and  Revision  of  Purchase  Price
Allocation).  The  1997  non-recurring  charges  consisted  of $2.4  million  in
restructuring  expenses  and $0.9 million  associated  with the  termination  of
acquisition   discussions  with  Voice-Tel  Enterprises  and  Voice-Tel  Network
("Voice-Tel"). These restructuring expenses represented termination benefits for
approximately  40  employees  from  all  functions  of  the  Company  and  costs
associated with the  resignation of the Company's  president and chief executive
officer.  The Company restructured its business to align its operational expense
with its anticipated revenue levels.  Cash payment termination  benefits of $0.3
million and $1.8 million were paid in fiscal 1998 and 1997, respectively.

     Other Income and  Expense,  Net.  Other  income and  expense,  net was $2.4
million, $17.1 million, and $6.1 million for 1999, 1998 and 1997,  respectively.
Interest income on investments  decreased $0.5 million to $2.5 million in fiscal
1999 due to lower average  invested  balances.  Interest  income on  investments
increased $0.4 million in fiscal 1998 over 1997 due to higher average investment
balances and higher  average  interest  rates.  In addition to the Company's net
investment  income,  other income and expense in 1998 included the $14.3 million
gain  on the  CPE  Sale  and in  1997 a $3.9  million  gain  on the  sale of the
Company's Text-To-Speech business.

     Provision for Income Taxes. The Company recorded an income tax provision of
$0.5 million,  $0.4 million,  and $0.8 million in fiscal years 1999,  1998,  and
1997,  respectively.  The tax provisions consist of minimum federal,  state, and
foreign  taxes.  An additional  provision of $0.5 million was provided in fiscal
year 1997,  resulting from an increase in the valuation allowance for previously
recognized   deferred  tax  assets  that  were  no  longer  realizable   through
potentially refundable taxes.

     No income tax  benefits  were  recorded  for the losses  incurred in fiscal
years 1998 and 1997 because  realization  of the deferred tax asset arising as a
result of the losses  sustained is dependent  upon future  taxable  income,  the
amount and timing of which are uncertain. Accordingly, a valuation allowance has
been  established  to fully  offset the deferred tax asset other than that which
represents potentially refundable taxes.


<PAGE>



LIQUIDITY AND CAPITAL RESOURCES

     Cash and cash  equivalents  and short-term  investments at October 30, 1999
were $44.7 million,  decreasing  $12.5 million from October 31, 1998. At the end
of fiscal 1998 and 1997, cash, cash equivalents and short-term  investments were
$57.2 million and $52.1 million, respectively.

     Net cash used for operating activities was $2.3 million during fiscal 1999.
Trade  receivables  at the end of fiscal 1999  increased  $2.3  million from the
prior  year  balance  primarily  from a  larger  percentage  of  fourth  quarter
shipments  occurring in the last month of the quarter and delayed  payments from
certain  international   customers.   Days  sales  outstanding  (computed  using
quarterly  revenues)  were 72 days at the end of fiscal 1999 compared to 66 days
at end of fiscal 1998.  This  increase in DSO was  primarily  due to the factors
noted above.  Inventory  levels at October 30, 1999  decreased $3.0 million from
fiscal  1998  because of improved  inventory  management.  The  Company  expects
investment  in  receivables  and  inventories   will  continue  to  represent  a
significant  portion of working  capital.  The Company  accrued  $9.2 million in
fiscal 1998 in connection  with its settlement  with Lucent and paid this amount
in November 1998.

     During the fiscal  year ended  October  30,  1999,  the  Company  made $2.3
million in capital  expenditures.  A significant  portion of these  expenditures
were related to the purchase of engineering equipment and computer equipment for
all functions. The Company currently expects to spend approximately $3.0 million
for capital  equipment  during  fiscal 2000,  although no assurance can be given
that  expenditures  will not be higher or lower.  During fiscal 1998 the Company
sold its CPE business unit to Mitel for $26.8  million in cash,  and the Company
purchased  substantially  all  of the  assets  of TTC  for  approximately  $11.6
million.  The  Company's  Board of Directors has  authorized a stock  repurchase
program  whereby up to two and a half million  shares of its common stock may be
repurchased in the open market from time-to-time. The Company purchased 759,000,
659,000 and 243,000 shares in fiscal 1999,  1998, and 1997,  respectively,  at a
total cost of approximately $18.5 million.

     The  Company's  principal  sources  of  liquidity  as of October  30,  1999
consisted  of  $44.7  million  of  cash  and  cash  equivalents  and  short-term
investments.  The Company presently  believes,  notwithstanding  its accumulated
deficit, that its existing cash and short-term investments will be sufficient to
support  the  Company's   working   capital  and  capital   equipment   purchase
requirements at least through fiscal 2000.

PLEDGE OF TREASURY STOCK TO CREDIT BANCORP

     In August  1999 the  Company  entered  into a credit  facility  with Credit
Bancorp,  N.V.  Pursuant to the credit  facility,  the Company  pledged  900,000
shares of its treasury stock to Credit Bancorp as security for borrowings  under
the credit  facility.  Credit Bancorp agreed that the Centigram  treasury shares
were to be placed in a trust account and were not to be sold, pledged,  margined
or otherwise transferred.

     In November 1999 the Securities and Exchange  Commission  commenced a civil
action against Credit Bancorp and certain  entities and  individuals  affiliated
with it, alleging numerous violations of the federal securities laws relating to
Credit  Bancorp's  "insured credit  facility  program." The SEC alleges that the
Credit Bancorp  defendants  induced investors to place restricted  securities in
trust accounts with Credit Bancorp,  which securities Credit Bancorp  improperly
either sold or used to obtain margin loans and converted the proceeds. While the
Company  is not  identified  as an  investor  in the SEC  complaint,  the Credit
Bancorp credit  facility  entered into by the Company is similar to the "insured
credit  facility"  described in the SEC  complaint  and the SEC  recognizes  the
Company as an investor in the insured credit facility program.

     Contrary to the express terms of the credit facility, Credit Bancorp placed
at least 675,000 Centigram treasury shares in margin accounts and these treasury
shares secure  outstanding margin loans. In December 1999 the Company terminated
the Credit  Bancorp  credit  facility  and  demanded  the return of the treasury
shares.  The Company did not borrow any funds  under the Credit  Bancorp  credit
facility.

     Upon the  request of the SEC,  the  United  States  District  Court for the
Southern  District of New York issued a temporary  restraining order against the
Credit  Bancorp  defendants  prohibiting  any further  violation  of the federal
securities laws. The court appointed a fiscal agent to review and approve future
Credit Bancorp transactions, including the sale of any securities pledged by its
customers. The fiscal agent has reported to the Company that none of the 900,000
treasury shares has been sold by Credit Bancorp and that all Centigram  treasury
shares remain in Credit  Bancorp  brokerage  accounts.  The court also froze the
assets of the  Credit  Bancorp  defendants,  including  the  Centigram  treasury
shares. In connection with its action against the Credit Bancorp defendants, the
SEC has subpoenaed  the Company to produce all documents  relating to its Credit
Bancorp credit facility. The Company has and intends to cooperate fully with the
SEC.

     The fiscal  agent has  advised  the  Company  that he  believes  that as of
December 29, 1999 Credit Bancorp had  approximately  $173,000,000  in assets and
that the shortfall  between the aggregate  amount invested by all Credit Bancorp
customers  in the  insured  credit  facility  program  and  available  assets is
approximately  $50,000,000.  Based upon the SEC's prior  practice,  it is likely
that the SEC will  request the court to allocate the  available  assets pro rata
among all the Credit Bancorp  customers.  In that event, the Company may have to
bear a portion of the aggregate  loss suffered by the Credit  Bancorp  customers
even though none of the treasury  shares has been sold. The Company will request
the court to direct the fiscal  agent to return the  Centigram  treasury  shares
without any  contribution  or other payment by the Company.  The Company  cannot
predict  with any  certainty  whether  the court will grant its  request for the
return of the treasury shares.

     Any  shortfall  between the  aggregate  amount  invested by Credit  Bancorp
customers in the insured credit  facility  program and available  Credit Bancorp
assets  may  be  reduced  by  the  availability  of  insurance.  Credit  Bancorp
maintained  insurance  policies  through  Lloyd's  of  London  that may  provide
coverage  for  some or all of the  losses.  The  fiscal  agent  has made a claim
against these insurance policies. It is uncertain,  however, whether the insurer
will acknowledge coverage,  whether the insurance would cover all losses and, if
covered,  when insurance proceeds would be available.  Any shortfall may also be
reduced to the extent the SEC is able to recover from the individual  defendants
any  proceeds  from the  improper  sales and margin  loans.  However,  it is not
possible to predict with any  certainty  whether the SEC will be  successful  in
recovering any proceeds from the individual defendants.

     Given  the  uncertainties  relating  to the  aggregate  amount  of the loss
suffered  by, and the  assets  available  to  satisfy  the claims of, the Credit
Bancorp customers,  including the availability of insurance, and the actions the
court may take with respect to the  distribution  of the available  assets,  the
Company cannot predict with any certainty  whether it will be required to bear a
portion of the  aggregate  loss  suffered by Credit  Bancorp  customers.  If the
Company does not fully recover its treasury shares,  it is anticipated that such
loss will be reflected within stockholders' equity and, possibly, as a reduction
in per share earnings available for common shareholders.

Certain Trends and Uncertainties

     The  Company  has in the past  experienced  and will  likely in the  future
experience   substantial   fluctuations  in  quarterly  operating  results.  For
instance,  the Company has typically  experienced a slowdown in its sales levels
in the first quarter of its fiscal year. The Company  generally has no long-term
order commitments from its customers,  and a significant portion of bookings and
shipments in any quarter have historically occurred near the end of the quarter.
Accordingly, the Company has historically operated with very little backlog, and
net revenue has been difficult to predict.  In addition,  the portion of backlog
shippable in the next quarter  varies over time. As a result,  revenue in future
quarters  will  depend  largely  on the level of  orders  received  during  such
quarters.  The Company  continues to obtain a large percentage of its sales from
its international  operations,  including sales from the Pacific Rim. See "Sales
and  Distribution"  for a  description  of  certain  risks  associated  with the
Company's international operations.

     If new  order  bookings  do not meet  expected  levels,  or if the  Company
experiences delays in shipments at the end of a quarter,  operating results will
be adversely  affected,  and these  developments  may not become apparent to the
Company until near or at the end of a quarter.  Net revenue can also be affected
by product sales mix,  distribution  mix, the size and timing of customer orders
and shipments,  customer  returns and reserves  provided  therefor,  competitive
pricing  pressures,  the  effectiveness  of  key  distributors  in  selling  the
Company's products,  changes in distributor  inventory levels, the timing of new
product introductions by the Company and its competitors,  regulatory approvals,
and the availability of components for the Company's products,  each of which is
difficult to predict  accurately.  Each of such factors has in the past affected
the  Company's  revenue.  The  Company has in the past  experienced  significant
headcount  turnover,  which has had an adverse  effect on the Company's  booking
levels. There can be no assurance that such turnover will not continue in future
periods.  Any  failure by the Company to  attract,  retain and train  additional
sales and other personnel could have a material  adverse effect on the Company's
business and results of operations.

     Approximately  36% of the Company's sales in fiscal 1999 consisted of sales
outside of the United States. The Company's international sales are subject to a
number of  additional  risks  generally  associated  with  international  sales,
including  the  effect on demand for the  Company's  products  in  international
markets as the result of any strengthening or weakening of the U.S. dollar,  the
effect of currency fluctuations on consolidated multinational financial results,
state  imposed  restrictions  on the  repatriation  of funds,  import and export
duties and restrictions,  the need to modify products for local markets, and the
logical difficulties of managing multinational operations.

     A significant  portion of the Company's  net revenue is  attributable  to a
limited number of customers.  The Company's top five  customers,  representing a
combination  of  major  distributors  and  service   providers,   accounted  for
approximately  45%,  32%, and 28% of the  Company's  net revenue in fiscal 1999,
1998 and 1997, respectively,  although the Company's five largest customers were
not the same in these periods.  The Company has no long-term  order  commitments
from any of its  customers.  Any  material  reduction in orders from one or more
such customers or the  cancellation  or deferral of any  significant  portion of
backlog could have an adverse effect on net revenue and operating results.  Such
concentration  of sales typically  results in a corresponding  concentration  of
accounts   receivable.   Although  the  Company  has  established  reserves  for
uncollectible  accounts,  the inability of any large customer to pay the Company
could  have a  material  adverse  impact on the  Company's  financial  position,
results  of  operations  and cash  flows.  See Risk  and  Uncertainties  Note to
"Consolidated Financial Statements".

     The  Company's  gross  margin  can be  affected  by a  number  of  factors,
including changes in product,  distribution  channel, and customer mix, cost and
availability  of parts and  components,  royalty  obligations  to  suppliers  of
licensed software,  provisions for warranty,  retrofits, and excess and obsolete
inventory,  customer returns, and competitive  pressures on pricing. The Company
has  experienced  increasing  competitive  pricing  pressure  in all markets and
expects  this  pricing  pressure to  continue.  Further,  distributors  purchase
products at discounts,  and the Company's  margins can therefore  vary depending
upon the mix of distributor  and direct sales in any  particular  fiscal period.
The Company  anticipates that its sales mix will fluctuate in future periods. As
a result of the above  factors,  gross  margin  fluctuations  are  difficult  to
predict, and gross margins may decline from current levels in future periods.

     The  Company's  future  success will depend in part upon the ability of the
Company to continue to introduce  new  features  and  products as the  Company's
markets  evolve,  new  technologies  become  available,   and  customers  demand
additional   functionality.   The   Company's   competitors   continue   to  add
functionality to their products,  and any failure by the Company to introduce in
a timely manner new products and features that meet customer  requirements would
adversely affect the Company's  operating  results and cash flows. The Company's
ability to develop such new features  and products  depends in large  measure on
its  ability  to  hire  and  retain  qualified   technical  talent  and  outside
contractors in highly  competitive  markets for such  services.  There can be no
assurance that the Company's product development efforts will be successful,  or
that it will be able to  introduce  new products in a timely  manner.  Moreover,
customers'  expectations  of the  introduction of new products by the Company or
its competitors  can adversely  affect sales of current  products.  In addition,
upon the  introduction  of new products,  the Company could be subject to higher
customer  returns with  respect to prior  generations  of products,  which could
adversely affect financial position, operating results and cash flows.

     The Company  presently uses third parties to perform  printed circuit board
and subsystem  assembly.  Although the Company has not  experienced  significant
problems with  third-party  manufacturers in the past, there can be no assurance
that  such  problems  will not  develop  in the  future.  In  addition,  certain
components used in the Company's  products,  including certain  microprocessors,
line  cards,   power  supplies,   disk  drives,   application  cards  and  other
semiconductor  devices and other components are available from sole sources.  To
date, the Company has been able to obtain  adequate  supplies of components in a
timely manner from existing sources or, when necessary, from alternative sources
of supply.  However, the inability to develop such alternative sources if and as
required  in  the  future,  or to  obtain  sufficient  sole  or  limited  source
components as required,  would have a material  adverse  effect on the Company's
operating  results and cash flows.  In  addition,  the  Company's  products  are
dependent  on the QNX  software  operating  system,  a  multitasking,  real-time
operating system for Intel  microprocessor-based  computers.  In future periods,
the Company's  products may become  increasingly  dependent on software licensed
from  third  party  suppliers.  There can be no  assurance  such  licenses  will
continue to be available to the Company as needed or at commercially  reasonable
prices.

     In addition,  a number of other  companies,  including  competitors  of the
Company,  also hold patents in the same general area as the  technology  used by
the  Company.  The Company  has  obtained  licenses to use certain  intellectual
property,  including  patents,  from  others.  The Company from time to time has
received, and may receive in the future, letters alleging infringement of patent
rights by the Company's products. For example, in December 1997, representatives
of Lucent  Technologies  ("Lucent") informed the Company that they believed that
the Company's  products may infringe upon certain patents issued to Lucent,  and
that Lucent was seeking  compensation for any past  infringement by the Company.
The Company  evaluated the assertions of Lucent,  and in October 1998 settled by
signing an intellectual property cross-licensing  agreement and in November 1998
paid Lucent $9.2 million (see Patents, Trade Secrets and Licenses).  Third party
companies alleging infringement could seek an injunction prohibiting the Company
from selling some or all of its products, which would have an immediate, adverse
impact on the Company's business, financial condition and results of operations.
There can be no assurance  that the Company would  prevail in any  litigation to
enjoin the  Company  from  selling  its  products  on the basis of such  alleged
infringement,  or that  the  Company  would be able to  license  any  valid  and
infringed  patents on  reasonable  terms,  or at all. In October  1998,  CASA, a
distributor of the Company,  brought suit against the Company alleging  wrongful
termination of their  distribution  agreement and other claims. In October 1998,
CASA, a distributor  of the Company,  brought suit against the Company  alleging
wrongful  termination  of their  distribution  agreement  and other  claims.  In
October 1999, the Company settled this dispute by agreeing to pay CASA $700,000,
including past due commissions on prior sales.

     Like many other  companies,  the year 2000 computer issue creates risks for
Centigram.  If internal  systems do not  correctly  recognize  and process  date
information  beyond  the year  1999,  there  could be an  adverse  impact on the
Company's operations. To address the year 2000 issues with its internal systems,
the Company  has  completed  and tested its  critical  systems  with the help of
outside  consultants and  contractors.  These  activities  encompassed all major
categories   of  systems  in  use  by  the   Company,   including   network  and
communications infrastructure,  manufacturing,  sales, customer service, finance
and administration.  As of October 30, 1999, all critical systems are considered
by the  Company to be year 2000  capable.  The  Company has also worked with its
critical  suppliers of products to determine that the suppliers'  operations and
the  products  they  provide are year 2000  capable.  The  Company has  received
responses  from its  critical  suppliers  that  they are year 2000  capable.  In
addition,  the Company has  completed a  contingency  plan to address  potential
problem areas with internal systems and with suppliers and other third parties.

     The Company believes that its most reasonably  likely  worst-case year 2000
scenarios  would relate to problems  with the systems of third  parties,  rather
than with the Company's  internal  systems or its products.  Because the Company
has less control over assessing and  remediating the year 2000 problems of third
parties, the Company believes the risks are greatest with infrastructure  (e.g.,
electricity  supply),  telecommunications,   transportation  supply  chains  and
critical  suppliers  of  materials.  The  Company  does  not  have  in  place  a
contingency  plan that would allow it to generate  its own  electrical  or water
supply or replace  the  capability  of most of its  third-party  suppliers  on a
timely basis.

     The Company also has a program to assess the  capability of its products to
handle the year 2000.  The  Company  believes  that its  products  are year 2000
compliant,  although there can be no assurance of this. The Company is incurring
various costs to provide  customer  support and customer  satisfaction  services
regarding year 2000 issues,  and it is anticipated that these  expenditures will
continue.  As used by  Centigram,  "Year  2000  Capable"  means  that  when used
properly and in conformity with the product  information  provided by Centigram,
the Centigram product will accurately store, display,  process,  provide, and/or
receive data from, into, and between the twentieth and  twenty-first  centuries,
including leap year  calculations,  provided that all other  technology  used in
combination  with the Centigram  product  properly  exchanges date data with the
Centigram product.

     The costs  incurred to date  related to these  programs  are  approximately
$700,000.  These costs include the cost of consultants ($100,000),  software and
hardware upgrades  ($500,000),  and contingency plan and other costs ($100,000).
In some instances, the installation schedule of new hardware and software in the
normal course of business is being accelerated to also afford a solution to year
2000 capability issues. Year 2000 costs for internal systems in 1999 represented
less  than  10% of the  total  information  technology  budget.  No  significant
internal  systems  projects  are being  deferred  due to the year  2000  program
efforts.  The Company  currently  expects that the total cost of these programs,
including both incremental  spending and redeployed  resources,  will not exceed
$800,000.  The Company  used  outside  consultants  and  contractors  to perform
independent  verification of the year 2000 testing and to assist in the drafting
of its  contingency  plans.  The total cost estimate does not include  potential
costs  related to any customer or other claims or the cost of internal  software
and hardware replaced in the normal course of business.  The total cost estimate
is based on the current assessment of the projects.

     As of mid-January 2000, based on currently  available internal  information
and  discussions  with our customers,  management does not believe that the year
2000 matters  discussed  above  related to internal  systems or products sold to
customers  will  have a  material  adverse  impact  on the  Company's  financial
condition or overall trends in results of operations.  There can be no assurance
that the failure to ensure year 2000  capability  by a supplier or another third
party would not have a material adverse effect on the Company.

     In April 1998 the Company  entered into an Agreement  for Purchase and Sale
of Assets  with  Mitel,  Inc.  and  Mitel  Corporation  (collectively,  "Mitel")
providing for the purchase by Mitel of the Company's customer premises equipment
("CPE") business.  Pursuant to this agreement, the Company has agreed, until May
of 2001, not to compete with Mitel in the CPE business. As a result, the Company
is unable to sell its  equipment or services to certain  customers,  which could
adversely  affect the  Company's  business,  financial  condition and results of
operations.

     In recent years,  stock markets have  experienced  extreme price and volume
trading  volatility.  This volatility has had a substantial effect on the market
prices of securities of many high  technology  companies for reasons  frequently
unrelated to the operating  performance of the specific  companies.  These broad
markets  fluctuations  may  adversely  affect the market price of the  Company's
common stock. In addition, the trading price of the Company's common stock could
be subject to wide fluctuations in response to quarter-to-quarter  variations in
operating results, announcements of new products or technological innovations by
the Company or its  competitors,  and general  conditions  in the  computer  and
communications industries.

ITEM 7A. QUANTITIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK

     The Company is exposed to the impact of interest rate  changes,  the change
in the market value of investments, and foreign currency fluctuations.

     Interest Rate Risk.  The  Company's  exposure to market risk for changes in
interest  rates relates  primarily to the Company's  investment  portfolio.  The
Company  maintains a strict  investment policy designed to ensure the safety and
preservation  of its invested funds by limiting  default risk,  market risk, and
reinvestment  risk. The Company endeavors to mitigate default risk by attempting
to invest in high credit quality  securities and by constantly  positioning  its
portfolio to respond appropriately to a significant reduction in a credit rating
of any investment  issuer or guarantor.  The portfolio  includes only marketable
securities with active secondary or resale markets to ensure portfolio liquidity
and maintains what the Company believes is a prudent amount of  diversification.
Investments  in fixed  rate  interest  earning  instruments  carry a  degree  of
interest rate risk.  These securities may have their fair market value adversely
impacted due to a rise in interest rates. The Company's future investment income
may fall short of  expectations  due to changes in interest rates or the Company
may suffer losses in principal if forced to sell securities  which have declined
in market  value due to changes in  interest  rates.  The table  below  presents
notional amounts and related weighted-average interest rates by year of maturity
for the Company's investment portfolio as of October 30, 1999.

(In thousands, except
   interest rates)           2000      2001    Thereafter    Total    Fair Value
- --------------------------------------------------------------------------------
Cash equivalents

    Fixed rate ........... $ 3,388    $    --     $  --    $ 3,388      $ 3,388
    Average rate .........    5.54%                           5.54%
Short-term investments

    Fixed rate ...........  27,850      3,558        --     31,408       31,642
    Average rate .........    5.70       5.98                 5.73          --
                           --------   --------    -------- --------      -------
Total .................... $31,238    $ 3,558     $  --    $34,796      $35,030
    Average rate .........    5.68%      5.98%                5.71%

     Investment Risk. The Company has purchased  1,075,000  Special Warrants and
400,000 common shares of  InfoInterActive,  Inc. ("IIA") for approximately  $2.6
million.  IIA  is  a  Canadian  company  specializing  in  the  development  and
management of a variety of  network-based  enhanced  services  using  telephone,
Internet,  and  wireless  data  technologies.  The  Company's  total  investment
approximates 12.6% of the IIA issued and outstanding common shares (after giving
effect to the exercise of all  outstanding  Special  Warrants).  The Company has
classified these equity securities as "available for sale" at the estimated fair
value  on  the  balance  sheet.   This  investment  is  subject  to  significant
fluctuations in fair value due to its volatility of the stock market. An adverse
change in stock price of this  investment  of 10% would result in an  unrealized
loss of approximately $260,000.

     Foreign Currency Risk. The Company conducts  business on a global basis and
sells its products in U.S.  dollars,  except for an  occasional  sale in British
pounds.  When the  Company is exposed to  adverse  or  beneficial  movements  in
foreign  currency  exchange  rates,  the Company  enters into  foreign  currency
forward  contracts to minimize  the impact of exchange  rate  fluctuations.  The
realized  gains and losses on these  contracts  are deferred and offset  against
realized  and  unrealized  gains and losses from the  settlement  of the related
receivables.  At October  30,  1999,  the  Company  had no  outstanding  foreign
exchange contracts.

     The  Company's  international  business  is subject to risks  typical of an
international  business,  including,  but not  limited  to,  differing  economic
conditions,  changes in  political  climate,  differing  tax  structures,  other
regulations and restrictions, and foreign exchange rate volatility. Accordingly,
the Company's future results could be materially  adversely  impacted by changes
in these or other factors.

     The Company's exposure to foreign exchange rate fluctuations  arises as the
financial  results of foreign  subsidiaries  are translated into U.S. dollars in
consolidation.  As exchange rates vary, these results, when translated, may vary
from  expectations  and adversely  impact overall  expected  profitability.  The
effect of foreign  exchange  rate  fluctuations  on the  Company in 1999 was not
material.

ITEM 8. FINANCIAL STATEMENTS AND SUPPLEMENTARY DATA

     The  Company's  financial  statements  included with this Form 10-K are set
forth under Item 14.


<PAGE>




CONSOLIDATED BALANCE SHEETS

(In thousands, except share and per
  share data)                               October 30, 1999    October 31, 1998
- --------------------------------------------------------------------------------
Assets
Current Assets:

    Cash and cash equivalents ...............   $ 10,563           $ 23,430
    Short-term investments ..................     34,135             33,760
    Trade receivables, net of allowances
      of $1,872 and $1,919 ..................     16,829             14,566
    Inventories .............................      2,342              5,297
    Other current assets ....................      1,378              1,745
                                                --------           --------
          Total current assets ..............     65,247             78,798
Property and equipment, net .................      4,062              6,653
Intangible assets, net ......................      5,233              6,637
Deposits and other assets ...................      4,212              3,889
                                                --------           --------
                                                $ 78,754           $ 95,977
                                                ========           ========

Liabilities and Stockholders' Equity
Current Liabilities:

    Accounts payable ........................   $  3,866           $  5,985
    Accrued compensation ....................      4,229              4,034
    Patent settlement payable ...............         --              9,200
    Deferred income .........................      3,385              4,394
    Accrued expenses and other liabilities ..      6,500              5,179
    Warranty and retrofit reserves ..........      1,945              1,977
                                                --------           --------
                  Total current liabilities .     19,925             30,769
Commitments and contingencies
Stockholders' equity
    Preferred stock, $.001 par value,
      1,000,000 authorized; none outstanding           --                  --
    Common stock, $.001 par value, 25,000,000
      authorized; 7,171,000 outstanding, and
      capital in excess of par value ........     90,235             90,625
    Treasury stock, 1,206,000 and 597,000
      shares, at cost .......................    (12,915)            (6,867)
    Accumulated deficit .....................    (18,451)           (18,844)
    Accumulated other comprehensive
      income (loss) .........................        (40)               294
                                                --------           --------
                  Total stockholders' equity      58,829             65,208
                                                --------           --------
                                                $ 78,754           $ 95,977
                                                ========           ========

See accompanying notes.


<PAGE>


CONSOLIDATED STATEMENTS OF OPERATIONS

                                                   Years Ended
                                    --------------------------------------------
(In thousands, except per            October 30,  October 31,    November 1,
  share data)                           1999          1998         1997
- --------------------------------------------------------------------------------
Net revenue ......................   $  83,323    $  77,587      $ 108,836
Cost and expenses:
    Cost of goods sold ...........      33,882       37,653         45,661
    Research and development .....      16,130       18,062         21,260
    Selling, general and
      administrative .............      34,800       40,212         45,611
    Non-recurring charges ........          --       10,600          3,263
                                     ---------    ---------      ----------
          Total costs and expenses      84,812      106,527        115,795
                                     ---------    ---------      ----------
Operating loss ...................      (1,489)     (28,940)        (6,959)
Other income and expense, net ....       2,422       17,145          6,114
                                     ---------    ---------      ----------
Income (loss) before income taxes          933      (11,795)          (845)
Provision for income taxes .......         540          379            833
                                     ---------    ---------      ----------
Net income (loss) ................   $     393    $ (12,174)     $  (1,678)
                                     =========    =========      ==========

Basic income (loss) per share ....   $    0.06    $   (1.77)     $   (0.24)
                                     =========    =========      ==========
Diluted income (loss) per share ..   $    0.06    $   (1.77)     $   (0.24)
                                     =========    =========      ==========
Shares used for basic income
  (loss) per share ...............       6,245        6,883          6,943
                                     =========    =========      ==========
Shares used for diluted income
  (loss) per share ...............       6,331        6,883          6,943
                                     =========    =========      ==========


   See accompanying notes.


<PAGE>



CONSOLIDATED STATEMENTS OF STOCKHOLDERS' EQUITY

                                                         Years Ended
                                           ------------------------------------
                                            October 30,  October 31  November 1,
(In thousands)                                  1999        1998        1997
- --------------------------------------------------------------------------------
Common stock and capital in excess
    of par value

Balance, beginning of year ......            $ 90,625    $ 90,724     $ 88,774
Shares issued under stock plans .                  --         599        2,015
Issue of treasury shares under
  stock plans ...................                (390)       (698)         (65)
                                             ----------  ----------   ---------
                                             $ 90,235    $ 90,625     $ 90,724
                                             ----------  ----------   ---------
Treasury stock

  Balance, beginning of year ....            $ (6,867)   $ (2,427)    $     --
  Purchase of treasury shares ...              (7,706)     (7,856)      (2,970)
  Issue of treasury shares under
    stock plans .................               1,658       3,416          543
                                             ----------  ----------   ----------
                                             $(12,915)   $ (6,867)    $ (2,427)
                                             ----------  ----------   ---------
  Accumulated deficit

  Balance, beginning of year ....            $(18,844)   $ (6,670)    $ (4,992)
  Net income (loss) .............                 393     (12,174)      (1,678)
                                             ----------  ----------   ---------
                                             $(18,451)   $(18,844)    $ (6,670)
                                             ----------  ----------   ---------

  Accumulated other comprehensive
    income (loss)

  Balance, beginning of year ....            $    294    $     (3)    $    (70)
  Other comprehensive income
    (loss) activity .............                (334)        297           67
                                             ----------  ----------   ---------
                                             $    (40)   $    294     $     (3)
                                             ----------  ----------   ---------

  Note receivable from officer

  Balance, beginning of year                 $  --       $    --      $  (300)
  Loan issued to officer                        --            --            --
  Forgiveness of note                           --            --           300
                                             ---------  ----------   ---------
                                             $  --       $    --      $     --
                                             =========  ==========   =========
                                             $ 58,829    $ 65,208     $81,624
                                             =========  ==========   =========



CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME (LOSS)

                                                        Years Ended
                                          -------------------------------------
                                           October 30,  October 31,  November 1,
(In thousands)                                 1999        1998         1997
- --------------------------------------------------------------------------------
Net income (loss) .........................  $    393     $(12,174)    $ (1,678)

Other comprehensive income (loss),
  net of income tax
  Unrealized gain (loss) on investments ...      (261)         274          104
  Foreign currency translation adjustment..       (73)          23          (37)
                                             =========    =========    =========
Comprehensive income (loss) ...............  $     59     $(11,877)    $ (1,611)
                                             =========    =========    =========

     See accompanying notes.


<PAGE>


CONSOLIDATED STATEMENTS OF CASH FLOWS

                                                         Years Ended
                                         ---------------------------------------
                                         October 30,   October 31,   November 1,
  (In thousands)                             1999         1998          1997
  ------------------------------------------------------------------------------
Cash and equivalents, beginning of year   $  23,430    $  19,791    $  12,668
                                          ---------    ---------    ---------

Cash flows from operations:

    Net income (loss) .................         393      (12,174)      (1,678)
    Gain on sale of businesses ........          --      (14,302)      (3,598)
    Write-off of IPR&D ................          --        5,000           --
    Depreciation and amortization .....       6,242        7,178        8,740
    Deferred taxes ....................          --         (325)       1,424
    Trade receivables .................      (2,263)       3,293        6,104
    Inventories .......................       2,955          863        2,407
    Other assets ......................       1,194       (2,492)       1,239
    Accounts payable ..................      (2,119)      (1,333)      (2,814)
    Patent settlement payable .........      (9,200)       9,200           --
    Accrued expenses and other
      liabilities .....................         475        2,298          341
                                          ---------    ---------    ---------
                                             (2,323)      (2,794)      12,165
                                          ---------    ---------    ---------
Cash flows used for investing:
    Purchase of short-term
      investments .....................     (77,935)     (50,195)    (127,579)
    Proceeds from sale and maturities
     of short-term investments ........      77,299       48,971      129,829
    Proceeds from CPE sale ............          --       26,849           --
    Purchase of property and
      equipment .......................      (2,320)      (3,017)      (6,203)
    Increase in intangible assets .....          --           --         (458)
    Acquisition of TTC ................          --      (11,558)          --
                                          ---------    ---------    ---------
                                             (2,956)      11,050       (4,411)
                                          ---------    ---------    ---------
Cash flows from financing:
    Proceeds from sale of common
      stock ...........................       1,268        3,317        2,493
    Purchase of treasury shares .......      (7,706)      (7,856)      (2,970)
    Increase in restricted cash .......      (1,150)          --           --
    Principal payments on capital
      leases ..........................          --          (78)        (154)
                                          ---------    ---------    ---------
                                             (7,588)      (4,617)        (631)
                                          ---------    ---------    ---------
Net change in cash and equivalents ....     (12,867)       3,639        7,123
                                          =========    =========    =========
Cash and equivalents, end of year .....   $  10,563    $  23,430    $  19,791
                                          =========    =========    =========

Supplemental Data:

     Interest (paid) ..................   $     (14)   $    (100)   $     (98)
     Income taxes paid ................   $     225    $     226    $     599

    See accompanying notes.


<PAGE>



NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

NATURE OF BUSINESS OPERATIONS

     Centigram  designs,   manufactures  and  markets  unified   communications,
messaging,  Internet-  and  WAP-enabled  call  management  services to wireless,
wireline and Internet  service  providers.  In addition to these  products,  the
Company offers installation,  training,  consulting,  and post-contract  support
services to its customers.  The principal  geographic  markets for the Company's
products are North  America,  Latin  America,  the Pacific Rim, and Europe.  The
Company  sells  primarily  through its direct sales force to  telecommunications
service  providers,   Bell  Operating  Companies,   and  independent   telephone
companies.

SIGNIFICANT ACCOUNTING POLICIES

     Basis of Presentation.  The accompanying  consolidated financial statements
include the Company and its wholly  owned  subsidiaries  after  eliminating  all
significant intercompany accounts and transactions.

     Use of Estimates.  The  preparation  of financial  statements in conformity
with  generally  accepted  accounting  principles  requires  management  to make
estimates  and  assumptions  that affect the amounts  reported in the  financial
statements  and  accompanying  notes.  Actual  results  could  differ from those
estimates.

     Revenue  Recognition.  Revenue  from  sales of the  Company's  products  is
generally recognized upon shipment to customers. Allowances for estimated future
returns and exchanges  are provided at that time based on the  Company's  return
policies and experience. In October 1997, the AICPA issued Statement of Position
97-2,  "Software Revenue  Recognition" which became effective for the Company in
fiscal 1999. The adoption of this statement did not have a significant impact on
the Company's results of operations.

     Warranty.  The Company  generally  warrants  its  products  for one year. A
provision for estimated future warranty costs is recorded at the time of revenue
recognition.

     Research and Development.  Research and Development  expenses include costs
of  developing  new  products and  processes  as well as design and  engineering
costs.  Such costs are  charged to expense as  incurred.  Product  customization
costs incurred pursuant to customer orders and/or contracts are included in cost
of sales.  Development  of new software  products and  enhancements  to existing
software products are expensed as incurred until  technological  feasibility has
been established. After technological feasibility is established, any additional
costs are  capitalized  in  accordance  with  Statement of Financial  Accounting
Standards No.86 (FAS 86).

     Cash Equivalents and Short-term  Investments.  Cash equivalents  consist of
highly liquid investments with a maturity of three months or less at the time of
acquisition and are carried at cost plus accrued  interest,  which  approximates
fair value.  Short-term  investments  have an initial  maturity of greater  than
three months and are carried at fair value.

     Restricted Cash. At October 30, 1999,  $1,150,000 was pledged as collateral
on outstanding  letters of credit related to bid and  performance  bonds and was
classified as restricted cash on the balance sheet and grouped with deposits and
other assets.

     Inventories.  Inventories  are  stated  at the  lower  of  cost  (first-in,
first-out method) or market.

     Property  and  Equipment.  Property  and  equipment  are  stated  at  cost.
Depreciation  is computed  using the  straight-line  method  over the  estimated
useful  lives of the assets,  which range from three to five years.  Capitalized
leases and leasehold  improvements are amortized using the straight-line  method
over the  shorter of the useful  lives of the assets or the terms of the leases.
Depreciation  expense was  approximately  $4.8 million,  $6.9 million,  and $8.4
million in fiscal 1999, 1998 and 1997, respectively.

     Intangible Assets.  Intangible assets consist of patent license acquisition
costs and  goodwill  and are  stated  at cost.  Patent  license  costs are being
amortized  over ten years,  the  estimated  useful lives of the patents.  During
fiscal 1998 the Company purchased  substantially all the assets of The Telephone
Connection, Inc. ("TTC") including purchased intangibles which will be amortized
over their  estimated  useful  lives,  ranging  from three to seven  years.  The
carrying values of intangible assets are reviewed if the facts and circumstances
suggest that they may be impaired.  If this review  indicates  that the asset is
not fully  recoverable,  as  determined  by the  undiscounted  cash flows of the
acquired  business  or the  related  products  over the  remaining  amortization
period,  the Company would reduce these asset's carrying value to net realizable
value.  Intangible  amortization  expense was approximately  $1.4 million,  $0.3
million, and $0.3 million in fiscal 1999, 1998 and 1997, respectively.

     Foreign Currency Translation.  The Company's international subsidiaries use
their local  currencies as their functional  currencies.  Assets and liabilities
are translated at exchange rates in effect at the balance sheet date, and income
and expense  accounts at average  exchange  rates  during the year.  Translation
adjustments  are  recorded  in other  comprehensive  income  (loss),  which is a
separate component of stockholders' equity.

     Derivative  Financial  Instruments.  The Company uses derivative  financial
instruments to reduce  financial market risks and as a matter of policy does not
engage in speculative or trading  transactions.  The Company enters into foreign
exchange forward contracts to hedge certain  receivables  denominated in foreign
currencies. The Company's accounting policies for these instruments are based on
the  Company  designation  of such  instruments  as  hedging  transactions.  The
criteria the Company uses for  designating  an instrument as a hedge include the
instrument's   effectiveness  in  risk  reduction  and  one-to-one  matching  of
derivative  instruments  to underlying  transactions.  Gains and losses on these
contracts are designated and effective as hedges and are deferred and recognized
in income in the same period that the underlying transactions are settled. Gains
and losses on any instruments not meeting the above criteria would be recognized
in the current period.

     Derivative Instruments and Hedging Activities.  In June 1998, the Financial
Accounting  Standards Board issued Statement No. 133. "Accounting for Derivative
Instruments  and Hedging  Activities."  The  Statement  requires  the Company to
recognize all derivatives on the balance sheet at fair value.  Derivatives  that
are not hedges must be adjusted to fair value through income.  If the derivative
is a hedge,  depending on the nature of the hedge,  changes in the fair value of
derivatives  are  either  offset  against  the  change in fair  value of assets,
liabilities,  or firm commitments  through  earnings,  or is recognized in other
comprehensive  income  until the hedged  item is  recognized  in  earnings.  The
ineffective  portion of a derivative's  change in fair value will be immediately
recognized  in  earnings.  SFAS  133 is  effective  as of the  beginning  of the
Company's  fiscal year 2001.  The Company is currently  evaluating the impact of
SFAS 133 on its financial statements and related disclosures.

     Reclassifications.  Certain  prior year amounts have been  reclassified  to
conform to the current year presentation.

ACQUISITION AND DIVESTITURE

     In June 1998, the Company purchased  substantially all of the assets of The
Telephone  Connection,  Inc.  ("TTC") for  approximately  $11.6 million in cash,
including  transaction costs of $0.4 million. The acquisition has been accounted
for using the  purchase  method of  accounting  with the  purchase  price  being
allocated as follows:

(In thousands)
- --------------------------------------------------------------------------------
Fixed assets .............................................   $   600
Purchased IPR&D charged to operations in the quarter ended
  August 1, 1998 .........................................     5,000
Purchased technology and other intangible assets .........     2,600
Goodwill .................................................     3,400
                                                             --------
                                                             $11,600
                                                             ========

     Amortization   of  these   purchased   intangibles   is   provided  on  the
straight-line basis over the respective useful lives of the assets, ranging from
three to seven years. The operating  results of TTC which have not been material
in  relation  to  those of the  Company,  have  been  included  in  consolidated
financial statements from the acquisition date.

     In-Process Research and Development. Management estimates that $5.0 million
of the  purchase  price  represents  purchased  IPR&D  that has not yet  reached
technological  feasibility and has no alternative future use. Accordingly,  this
amount was expensed in the third quarter of fiscal 1998  following  consummation
of the acquisition.  The value assigned to purchased IPR&D, based on a valuation
prepared by a third-party  appraisal,  was  determined by  identifying  research
projects in areas for which technological feasibility had not been achieved. The
value was determined by estimating the costs to develop the purchased IPR&D into
commercially viable products,  estimating the resulting net cash flows from such
projects,  and discounting  the net cash flows back to their present value.  The
discount  rate  included  a  factor  that  took  into  account  the  uncertainty
surrounding the successful development of the purchased IPR&D projects.

     Developed Technology. To determine the value of the developed technology of
$2.2  million  the  expected  future  cash  flows  of  the  existing   developed
technologies  were  discounted  taking  into  account  the  characteristics  and
applications  of the  product,  the size of existing  markets,  growth  rates of
existing and future  markets,  as well as an evaluation of past and  anticipated
product-life cycles.

     Assembled Work Force. To determine the value of the assembled work force of
$0.4 million the Company  evaluated  the work force in place at the  acquisition
date and utilized the cost  approach to estimate the value of replacing the work
force.  Costs  considered in replacing the work force  included costs to recruit
and interview candidates, as well as the cost to train new employees.

     Revision of Purchase Price  Allocation.  Subsequent to the  acquisition and
the issuance of the Company's  condensed  financial  statements  for the quarter
ended  August 1, 1998,  the staff of the SEC in its  September 9, 1998 letter to
the American  Institute of Certified Public Accountants set forth their views on
the valuation of IPR&D. The Company reallocated the previously reported purchase
price based on its understanding and  interpretations of the issues set forth in
the  aforementioned  letter.  The  reallocation  reduced  the amount  previously
written-off  as IPR&D from $8.4 million to $5.0 million and  increased  goodwill
and other intangible assets by the same amount.

SALE OF CPE BUSINESS UNIT

     In May  1998,  the  Company  licensed  and sold  certain  Customer  Premise
Equipment ("CPE') business unit assets to Mitel Corporation  ("Mitel") for $26.8
million in cash,  and Mitel assumed  certain of the Company's  liabilities.  The
Company  recorded  a  pre-tax  gain  of  approximately  $14.3  million  on  this
transaction  representing  the  difference  between  the sales price and the net
carrying value of the tangible and intangible assets sold by the Company and the
liabilities assumed.

PRO FORMA INFORMATION (UNAUDITED)

     The following  unaudited pro forma  consolidated  results of operations for
the Company's  last three fiscal years assumes the TTC  acquisition  and the CPE
Sale  occurred at the  beginning  of fiscal 1997.  These pro forma  results also
reflect the  amortization  of purchased TTC tangible and  intangible  assets and
exclude the gain  realized on the CPE sale and the  write-off of TTC  in-process
research  and  development.  This  pro  forma  information  is  not  necessarily
indicative  of the results that would  actually  have been reported had the sale
and purchase  transactions  underlying the pro forma  adjustments  actually been
consummated on such dates, nor is it necessarily  indicative of future operating
results.

(In thousands, except per share data)          1999      1998         1997
- --------------------------------------------------------------------------------
Net revenue .............................   $ 83,323   $ 66,690    $ 70,789
Net income (loss) .......................   $    393   $(23,996)   $(15,045)
Basic and diluted income (loss) per share   $   0.06   $  (3.49)   $  (2.17)



<PAGE>




INCOME (LOSS) PER SHARE

     During the quarter ended January 31, 1998, the Company adopted Statement of
Financial Accounting Standards No. 128 "Earnings Per Share" ("FAS 128"). FAS 128
replaced the  calculation  of primary and fully diluted  earnings per share with
basic and diluted earnings per share.  Unlike primary earnings per share,  basic
earnings  per share  excludes any  dilutive  effects of options and  convertible
securities.  Diluted  earnings  per  share  is very  similar  to the  previously
reported fully diluted earnings per share. For fiscal 1999, basic net income per
share was based on the weighted  average  number of shares of  Centigram  common
stock  outstanding  during the period and diluted  net income per share  further
included the effect of stock options outstanding which were dilutive. Options to
purchase approximately  1,384,000 shares of common stock were outstanding during
1999, but were not included in the  computation of diluted net income per share,
because the options' exercise price was greater than the average market price of
the common shares and, therefore,  the effect would be antidilutive.  For fiscal
1998 and 1997, net loss per share was computed  using only the weighted  average
number of shares of Centigram common stock outstanding during the period.

     The details of these computations are as follows:

(In thousands, except per share data)           1999       1998        1997
- --------------------------------------------------------------------------------
Net income (loss) .........................   $  393    $ (12,174)   $(1,678)
                                              ========  ==========   =========

Weighted average shares outstanding .......    6,245       6,883       6,943
Effect of dilutive securities:
  Shares issued upon exercise of dilutive
  outstanding stock options .............         86          --          --
                                              -------  ----------   ---------
Adjusted weighted average shares ..........    6,331       6,883       6,943
                                              =======  ==========   =========

Basic income (loss) per share .............   $ 0.06   $   (1.77)    $ (0.24)
                                              =======  ==========   =========
Diluted income (loss) per share ...........   $ 0.06   $   (1.77)    $ (0.24)
                                              =======  ==========   =========



RISK AND UNCERTAINTIES

     Supplies/Source of Supply. The Company's  manufacturing  operations consist
primarily  of  final  assembly  and  test  and  quality  control  of  materials,
components,  sub-assemblies  and systems.  The  Company's  hardware and software
product designs are proprietary but use  industry-standard  hardware  components
and an industry-standard, real time, multi-tasking operating system. The Company
presently  uses third  parties to perform  printed  circuit  board and subsystem
assembly.  Although the Company generally uses standard parts and components for
its products, certain of these parts and components are available only from sole
source  vendor or from  limited  sources.  The  Company to date has been able to
obtain  adequate  supplies of these  components in a timely manner from existing
sources or, when necessary,  from alternative  sources of supply.  However,  the
inability to develop such alternative  sources if and as required in the future,
or to obtain  sufficient  sole or limited source  components as required,  would
have a material adverse effect on the Company's operating results.

     Diversification of Credit Risks and Off-balance-sheet  Risks. The Company's
investments and trade  receivables  subject the Company to certain credit risks.
The Company maintains cash and investments in various financial instruments, and
maintains  policies  establishing  credit and  concentration  criteria  for such
assets and limiting  the  exposure to any one  institution  or  guarantor.  Cash
equivalents and short-term  investments at October 30, 1999 consisted  primarily
of  commercial  paper,  U.S.  government  and agency  bonds and  corporate  debt
obligations.   The  Company  sells  primarily  to   telecommunications   service
providers,  Bell Operating Companies,  and independent telephone companies.  The
Company  performs  ongoing  credit  evaluations  of  its  customers'   financial
condition  and  generally  requires no  collateral.  At October 30,  1999,  five
customers represented approximately 77% of trade receivables.

     From  time to  time  the  Company  enters  into  foreign  exchange  forward
contracts to hedge customer receivables  denominated in foreign currencies.  The
counterparties  to such  contracts  are  major  financial  institutions  and the
Company's policy is to not require collateral.  At October 30, 1999, the Company
had no outstanding foreign exchange contracts.

INVESTMENTS AND OTHER FINANCIAL INSTRUMENTS

     Management determines the appropriate  classifications of securities at the
time of the  investment  purchase and  reevaluates  such  designation as of each
balance sheet date. The Company has classified its investments as "available for
sale" at the estimated fair value with  unrealized  gains and losses reported in
other  comprehensive  income  (loss) as a separate  component  of  stockholders'
equity.  Investment income is recorded using an effective interest rate for each
investment,  which includes  interest earned and an amortization or accretion of
each  investment's   associated  premium  or  discount  over  the  term  of  the
investment. Realized gains or losses (which have been immaterial to date), using
the  specific  identification  method,  and declines in value judged to be other
than  temporary are also included in investment  income.  The fair values of the
Company's  investments  are based on quoted  market  prices at the balance sheet
date, where available.

     Investments at October 30, 1999 were as follows:

                                                   Gross      Gross
                                     Amortized Unrealized  Unrealized  Estimated
(In thousands)                          Cost      Gains      Losses   Fair Value
- --------------------------------------------------------------------------------
U.S. government and agency
  obligations .....................  $  6,117    $   --    $   (14)   $  6,103
Corporate debt securities .........     7,946        --        (16)      7,930
Commercial paper ..................    20,703       264         --      20,967
Temporary cash investments ........        30        --         --          30
                                     --------    ------    --------   ---------
Total debt securities .............    34,796       264        (30)     35,030
                                     --------    ------    --------   ---------
InfoInterActive securities ........     2,646        --       (153)      2,493
                                     --------    ------    --------   ---------
Total available-for-sale securities    37,442       264       (183)     37,523
Less amounts classified as cash
    equivalents ...................    (3,388)       --         --      (3,388)
                                     --------    ------    --------   ---------
                                     $ 34,054    $  264    $  (183)   $ 34,135
                                     ========    ======    ========   =========


     Contractual maturities of available-for-sale securities at October 30, 1999
are as follows:

                                         Amortized        Estimated
(In thousands)                              Cost         Fair Value
- --------------------------------------------------------------------------------
Due in one year or less .                 $  3,388       $  3,388
Due in one to three years                   34,054         34,135
                                          --------       ---------
                                          $ 37,442       $ 37,523
                                          ========       =========

     In September  1999, the Company  purchased  1,075,000  Special  Warrants of
InfoInterActive  Inc. ("IIA") for approximately $2.0 million.  IIA is a Canadian
company  specializing  in  the  development  and  management  of  a  variety  of
network-based  enhanced  services using telephone,  Internet,  and wireless data
technologies.  Each  Special  Warrant is  exercisable  into one common share and
one-half of a share Purchase Warrant. Each whole Purchase Warrant is exercisable
into one common share at a price of $3.00  (Canadian) per share,  expiring March
3, 2001. In the fourth quarter  fiscal 1999 the Company  purchased an additional
400,000 common shares of IIA for approximately $0.6 million. The Company's total
investment  approximates  12.6% of the IIA issued and outstanding  common shares
(after giving effect to the exercise of all outstanding  Special Warrants).  IIA
stock is  publicly  traded  on the  Toronto  Stock  Exchange.  The  Company  has
accounted  for these  equity  securities  on the cost method and has  classified
these securities as "available for sale" at the estimated fair value.


<PAGE>


     Investments at October 31, 1998 were as follows:

                                        Gross       Gross             Estimated
                                     Amortized Unrealized  Unrealized    Fair
(In thousands)                          Cost      Gains      Losses     Value
- --------------------------------------------------------------------------------
U.S. government and agency
   obligations  .....................$ 10,500      $   49    $    --  $ 10,549
Corporate debt securities ...........   6,188          45         --     6,233
Commercial paper ....................  19,809         248         --    20,057
Temporary cash investments ..........      46          --         --        46
                                      --------      -------   --------  --------
Total available-for-sale securities .  36,543         342         --    36,885
Less amounts classified as cash
    equivalents .....................  (3,125)         --         --    (3,125)
                                       ========     =======   ========  ========
                                     $ 33,418      $  342     $   --   $33,760
                                       ========     =======   ========  ========


NOTE RECEIVABLE

     In  December  1996,  the  Company  entered  into  two  12-year  leases  for
approximately  225,000 square feet of office space in San Jose,  California.  In
January  1998,  the Company and the developer of the property  terminated  these
leases.  As a condition of this  termination  agreement,  the Company loaned the
developer approximately $2.2 million at 9% interest. This unsecured 10-year loan
will be fully amortized by monthly payments of $28,409,  including principal and
interest,  commencing in March 1998. At October 30, 1999, the remaining  balance
on the note was  approximately  $2.0  million  and this  balance is  included in
deposits and other assets.

LINES OF CREDIT

     In  August  1999,  the  Company  entered  into a line of  credit  agreement
("Credit Agreement") with a third party financial  institution.  Under the terms
of the Credit  Agreement,  the Company pledged  certain assets,  held in a trust
account,  as collateral  for the line of credit.  The credit line was limited to
the lesser of $1.5 million or 50% of the fair market value of the assets held in
trust,  with interest payable at LIBOR plus 1% per annum (5.4% as of October 30,
1999).  The Company could  substitute,  replace or add additional  assets to the
trust account and earned a quarterly dividend of 1.0% of the average fair market
value of the assets  held in trust less the  outstanding  balance of the line of
credit.  As of October 30, 1999, the Company placed in the trust account 900,000
of its common  treasury  shares with a fair market value of  $8,550,000,  and no
amounts were outstanding under the credit line. The amount of dividend income in
fiscal 1999 was not material.  The Company  terminated  the Credit  Agreement in
December 1999. See the discussion under "Subsequent  Event" for a description of
the  circumstances  resulting in the  termination of the Credit  Agreement.

     The  Company  also has bank  contracts  allowing  it to enter into  foreign
currency spot and future  exchange  transactions  in amounts not to exceed $10.0
million outstanding at one time.


<PAGE>



BALANCE SHEET COMPONENTS

  (In thousands)                                         1999            1998
- --------------------------------------------------------------------------------
Inventories

Raw materials .......................................  $    505        $  1,198
Work-in-process .....................................     1,134           1,793
Finished goods ......................................       703           2,306
                                                       ---------       ---------
                                                       $  2,342        $  5,297
                                                       =========        ========
Property and equipment

Equipment ...........................................  $ 32,380        $ 33,527
Furniture and fixtures ..............................     3,528           4,106
Leasehold improvements ..............................     2,653           2,661
                                                       --------        ---------
                                                         38,561          40,294
Less accumulated depreciation
  and amortization ..................................   (34,499)        (33,641)
                                                       ========        =========
                                                       $  4,062        $  6,653
                                                       ========        =========
Intangible assets

Goodwill ............................................  $  3,373        $  3,373
Patent licenses .....................................     1,350           1,350
Developed technology and other ......................     2,590           2,590
                                                       --------        ---------
                                                          7,313           7,313
Less accumulated amortization .......................    (2,080)           (676)
                                                       ========        =========
                                                       $  5,233        $  6,637
                                                       ========        =========
Accrued expenses and other
  liabilities

Accrued expenses ....................................  $  6,095        $  4,664
Other liabilities ...................................       405             515
                                                       ========        =========
                                                       $  6,500        $  5,179
                                                       ========        =========


COMMITMENTS AND CONTINGENCIES

     Leases.  The Company  leases its  facilities  and certain  equipment  under
noncancellable  operating leases expiring through 2007. Leases for the Company's
two principal  operating  facilities,  its headquarters  facility and operations
facility,  require the Company to pay  property  taxes,  insurance  premiums and
normal maintenance costs, and contain provisions for rental adjustments.

     Future minimum lease payments under noncancellable  operating leases are as
follows for the following years:

                   (In thousands)                  Operating Leases
            --------------------------------------------------------------
                        2000                              $2,724
                        2001                               2,480
                        2002                               2,407
                        2003                               2,261
                        2004 and beyond                    6,264
                                                        ---------
                        Total minimum payments           $16,136
                                                        =========

     Rent expense totaled  approximately  $3.0 million,  $3.0 million,  and $2.5
million for years 1999, 1998 and 1997, respectively.

     Letters of Credit. The Company enters into letters of credit as performance
securities  for  certain  sales  contracts.  Various  standby  letters of credit
totaling  approximately  $1,150,000 were  outstanding as of October 30, 1999. In
connection  with these  letters of credit,  the Company  was  required to pledge
$1,150,000  as  collateral.  The pledged  collateral is classified as restricted
cash as of October 30, 1999.

     Litigation.  The Company from time to time has received  letters from other
parties,  including  competitors of the Company, that make allegations of patent
infringement.  Certain  lawsuits  have  also  arisen  from  time  to time in the
ordinary  course  of  business.  In  December  1997,  representatives  of Lucent
Technologies  ("Lucent")  informed  the  Company  that  they  believed  that the
Company's  products may  infringe  upon certain  patents  issued to Lucent.  The
Company  evaluated  the  assertions of Lucent and in the third quarter of fiscal
1998  accrued  $7.6  million.  Of this  amount,  $5.6  million was recorded as a
non-recurring  charge  and  $2.0  million,  which  is  attributable  to the  CPE
business, was recorded against the gain on the transaction and included in other
income.   In  October  1998,  the  Company  signed  an   intellectual   property
cross-licensing  agreement  with Lucent and in November  1998,  paid Lucent $9.2
million. A portion of the settlement  agreement amount totaling $1.6 million was
recorded as prepaid  royalties  and will be amortized to cost of goods sold over
the future royalty period.  In October 1998, CASA, a distributor of the Company,
brought  suit  against  the  Company  alleging  wrongful  termination  of  their
distribution  agreement and other claims.  In October 1999, the Company  settled
this dispute by agreeing to pay CASA $700,000, including past due commissions on
prior sales. This amount is accrued as of October 30, 1999, and is classified as
a component of Accrued expenses and other liabilities.

     For a description  of a lawsuit  commenced by the  Securities  and Exchange
Commission  against  a  lender  to the  Company  which  involves  shares  of the
Company's treasury stock, see "Subsequent Event" note.

COMPREHENSIVE INCOME (LOSS)

     In the first quarter of fiscal 1999,  the Company  adopted the Statement on
Financial  Accounting  Standards  No. 130 (SFAS 130),  "Reporting  Comprehensive
Income."  SFAS 130  establishes  new  rules for the  reporting  and  display  of
comprehensive income and its components;  however adoption of this Statement had
no impact on the Company's net income or shareholders' equity. SFAS 130 requires
unrealized  gains or losses on the Company's  available-for-sale  securities and
foreign currency  translation  adjustments to be included in other comprehensive
income.  Prior to  adoption,  unrealized  gains or  losses  related  to  foreign
currency  translation  adjustments  were  reported  as a separate  component  of
shareholders' equity.

     The following are the components of accumulated other comprehensive  income
(loss), net of related tax:

(In thousands)                                1999         1998          1997
- --------------------------------------------------------------------------------
Unrealized gain (loss) on investments ....... $  81        $ 342        $  68
Foreign currency translation adjustments ....  (121)         (48)         (71)
                                             --------     --------     --------
                                              $ (40)       $ 294        $  (3)
                                             ========     ========     ========

STOCKHOLDERS' EQUITY

     Common Stock. The Company had 7,171,000 shares  outstanding for fiscal 1999
and 1998, respectively.

     Shares  Authorized.  The  Company has  authorized  but  unissued  shares of
2,522,000 and 152,000 common shares for the Company's Stock Option Plans and the
Employee Stock Purchase Plan, respectively, at October 30, 1999.

     Treasury Stock. In April 1997, the Company's Board of Directors  authorized
a stock repurchase  program whereby up to one million shares of its common stock
may be repurchased in the open market from  time-to-time.  An additional 500,000
and 1,000,000 shares were authorized in fiscal 1998 and 1999, respectively.  The
Company purchased  759,000,  659,000 and 243,000 shares in fiscal 1999, 1998 and
1997, respectively,  at a total cost of approximately $18.5 million. Pursuant to
a credit facility, the Company pledged 900,000 shares of its treasury stock. See
"Lines of Credit" and "Subsequent Event" notes.

     Stockholder  Rights Plan. The Company has adopted a Stockholder Rights Plan
(the  Rights  Plan) which is  intended  to protect  stockholders  from unfair or
coercive  takeover  practices.  In accordance  with the Rights Plan, the Company
declared a dividend  distribution  of one Preferred  Share  Purchase  Right (the
Purchase Right) for each outstanding share of the Company's common stock held at
the close of business on November 30, 1992.  Each  Purchase  Right  entitles the
registered   holder  to  purchase   from  the  Company  a  unit   consisting  of
one-thousandth  of a share of the  Company's  Series A  Participating  Preferred
Stock at an exercise  price of $115.00.  The Purchase  Rights  separate from the
common stock and become  exercisable  by the holders and are  redeemable  by the
Company on  various  dates and in  certain  situations  as defined in the Rights
Plan. The Purchase Rights expire November 30, 2002.

STOCK AND BENEFIT PLANS

     Employee  Stock  Purchase  Plan. The Company's 1991 Employee Stock Purchase
Plan (the Purchase Plan), as amended,  allows eligible employees through payroll
deduction to purchase  shares of the Company's  common stock at the lower of 85%
of the fair  market  value of the stock on the first or last day of a  six-month
offering  period,  or such other  offering  period as determined by the Board of
Directors but at no time to exceed 27 months.  Approximately  85,000 and 100,000
shares were issued under the Purchase Plan at average prices of $8.14 and $10.07
per share in 1999 and 1998, respectively.

     Stock Option Plans.  The Company has in effect two stock option plans:  the
1997 Stock Plan (the 1997 Plan) and the 1995 Nonstatutory Stock Option Plan (the
1995 Plan).

     The  1997  Plan  has a ten  year  term and  provides  for the  granting  of
incentive stock options and nonstatutory  stock options to officers,  directors,
employees and  consultants of the Company at prices ranging from 100% to 110% of
the fair  market  value of the  common  stock on the date  prior to the grant as
determined by the Board of  Directors.  Also,  stock  options are  automatically
granted to directors  who are not  employees of the Company.  Options  generally
expire  five or ten years  after the date of grant.  The  vesting  and  exercise
provisions of option grants are determined by the Board of Directors. Options to
new  employees  generally  vest at the rate of 25% of the shares  subject to the
option one year after the date of grant,  and then ratably over the following 36
months,  based on continued  service to the Company.  Options granted to current
employees  generally  vest at the  rate of 12.5% of the  shares  subject  to the
option six months after the date of grant and then ratably over the following 42
months, based on continued service to the Company.  Options to outside directors
generally  vest in equal monthly  amounts over a three-year  or one-year  period
depending on the nature of the option.  Unexercised  options are canceled thirty
days following termination of the optionee's service to the Company.

     The  1995  Plan  has a ten  year  term  and was  approved  by the  Board of
Directors in July 1995. The 1995 plan provides for the granting of  nonstatutory
stock options to employees (excluding officers and directors) and consultants of
the  Company at the fair market  value of the common  stock on the date prior to
the option  grant.  The vesting and  exercise  provisions  of option  grants are
determined  by the  Board  of  Directors,  and are  generally  similar  to those
provided under the 1997 Plan.


<PAGE>



     A summary of stock option plan transactions follows:

                                                      Outstanding Options
                                               --------------------------------
                            Shares Available                   Weighted Average
(Shares in thousands)          For Options      Outstanding     Exercise Price
- --------------------------------------------------------------------------------
November 2, 1996 ...........       163            1,331          $   17.22
                                --------        ---------        -----------
Additional shares authorized     1,002               --                 --
Granted ....................    (2,027)           2,027              12.68
Exercised ..................        --             (127)              9.42
Expired ....................      (187)              --                 --
Canceled ...................     1,272           (1,272)             16.33
                                --------        ---------        -----------
November 1, 1997 ...........       223            1,959              13.62
                                --------        ---------        -----------
Additional shares authorized       705               --                 --
Granted ....................    (1,088)           1,088              11.45
Exercised ..................        --             (222)             10.41
Expired ....................      (457)              --                 --
Canceled ...................     1,321           (1,321)             14.19
                                --------        ---------        -----------
October 31, 1998 ...........       704            1,504              10.44
                                --------        ---------        -----------
Additional shares authorized       400               --                 --
Granted ....................      (714)             714               7.94
Exercised ..................        --              (69)              9.67
Expired ....................       (18)              --                 --
Canceled ...................       342             (342)             11.03
                                --------        ---------        -----------
October 30, 1999 ...........       714            1,807          $    9.70
                                ========        =========        ===========






<PAGE>




                                              Outstanding Options
                                   ---------------------------------------------
                                    Exercisable           Weighted Average
(Shares in thousands)                                    Exercise Price
- --------------------------------------------------------------------------------
Options exercisable at:

  November 1, 1997 ...............      504                  $   14.72
  October 31, 1998 ...............      328                  $   10.85
  October 30, 1999 ...............      697                  $   10.46

     The following tables  summarize  information  about options  outstanding at
October 30, 1999:

                   Outstanding Options                     Exercisable options
- -----------------------------------------------------  -------------------------
                                Weighted
                                average     Weighted                   Weighted
                   Number of   contractual   average    Number of       average
   Range of          shares       life      exercise      shares       exercise
Exercise Prices   outstanding   (in years     price     exercisable      price
- -----------------------------------------------------   ------------------------
 $ 7.25 - 7.25      432,314       9.10      $ 7.25        58,262      $   7.25
  8.50 - 10.00      175,890       8.44        9.41        64,828          9.54
 10.13 - 10.13      772,802       8.51       10.13       298,452         10.13
 10.38 - 12.63      371,913       7.51       10.97       229,233         10.93
 12.75 - 21.50       53,926       5.83       15.46        46,343         15.56
                  ----------                            ----------
$ 7.25 - 21.50    1,806,845       8.34      $ 9.70       697,118      $  10.46
                  ==========                            ==========

     These options will expire if not  exercised at specific  dates ranging from
November 1998 to October 2008.

     Stock  Based  Compensation.  As  permitted  under  Statement  of  Financial
Accounting   Standards   No.  123  (FAS  123),   "Accounting   for   Stock-Based
Compensation,"  the Company has elected to follow  Accounting  Principles  Board
Opinion No. 25, "Accounting for Stock Issued to Employees" (APB 25), and related
interpretations,  in accounting for stock-based  awards to employees.  Under APB
25, the Company  generally  recognized no  compensation  expense with respect to
such awards since the exercise  price of such grants were at the market price of
the Company's stock on the date of such grants.

     Pro forma information regarding net income (loss) and net income (loss) per
share is required by FAS 123 as if the Company had accounted for its stock-based
awards to  employees  under the fair value  method of FAS 123. The fair value of
the  Company's   stock-based   awards  to  employees   was  estimated   using  a
Black-Scholes  option pricing  model,  which was developed for use in estimating
the fair value of traded  options  which have no  vesting  restrictions  and are
fully transferable.  In addition,  the Black-Scholes model requires the input of
highly  subjective  assumptions,  including the expected stock price volatility.
Because the  Company's  stock-based  awards to  employees  have  characteristics
significantly different from those of traded options, and because changes in the
subjective input assumptions can materially  affect the fair value estimate,  in
management's  opinion, the existing models do not necessarily provide a reliable
single  measure of the fair value of its  stock-based  awards to employees.  The
fair  value of the  Company's  stock-based  awards to  employees  was  estimated
assuming no expected dividends and the following weighted-average assumptions:

                                  Option Plans             Purchase Plans
                           ------------------------  --------------------------
                            1999    1998    1997       1999     1998    1997
- ---------------------------------------------------  --------------------------
Expected life in years ..   4.0     4.0     4.0         0.5     0.5     0.5
Expected stock price
  volatility factors ...    0.6     0.6     0.6         0.6     0.6     0.5
Risk-free interest rate
  percentage ........       4.9     5.5     6.0         4.9     5.5     5.4

     For  pro  forma  purposes,  the  estimated  fair  value  of  the  Company's
stock-based  awards is  amortized  over the options'  vesting  period for Option
Plans and the six-month purchase period for the Purchase Plan.

     The Company's reported and pro forma information follows:

(In thousands, except per share data)         1999          1998         1997
- --------------------------------------------------------------------------------
Net income (loss) - as reported ...        $    393       $(12,174)    $ (1,678)
Net income (loss) - pro forma .....        $ (1,042)      $(14,027)    $ (6,427)
Diluted income (loss) per share
  - as reported ...................        $   0.06       $  (1.77)    $   (.24)
Diluted income (loss) per share
  - pro forma .....................        $  (0.17)      $  (2.04)    $   (.93)

     The weighted-average estimated fair value of employee stock options granted
were  $5.46,  $6.77  and  $6.89  per  share  for  fiscal  1999,  1998 and  1997,
respectively.  The  weighted-average  estimated  fair  value of  employee  stock
purchase  rights granted under the Purchase Plan were $3.69,  $4.25,  and $4.30,
for fiscal 1999, 1998 and 1997, respectively.

     The effects on pro forma disclosures of applying FAS No. 123 are not likely
to be  representative  of the effects on pro forma  disclosures of future years.
Because FAS 123 is applicable only to options granted  subsequent to October 28,
1995,  its pro forma  effect  will not be fully  reflected  until  approximately
fiscal 2000.

     In June 1997,  the  Company  offered all  employees  the option to exchange
their stock  options on a 5 for 4 share  exchange  ratio at the  current  market
price, with no change in the stock options vesting periods.  As a result of this
offer,  stock options to purchase 809,000 shares of common stock with a weighted
average  exercise  price of $16.50 per share were  canceled  or amended to stock
options to purchase 641,000 shares with an exercise price of $10.38 per share.

     In June 1998, the Company offered all employees and directors the option to
reprice their stock options to the  then-current  market price with a restart of
the options vesting periods. As a result of this offer, 904,000 shares of common
stock with a weighted  average  exercise price of $16.21 per share were canceled
or amended to stock options with an exercise price of $10.13 per share.

     Employee  Benefit Plan.  The Company has an employee  savings  plan,  which
qualifies  under Section 401(k) of the Internal  Revenue Code (the 401(k) Plan).
Under the 401(k) Plan, all eligible  employees may defer from 1% to 20% of their
pre-tax compensation, but not more than statutory limits. The Company is allowed
to make contributions as defined in the 401(k) Plan and as approved by the Board
of  Directors.  In  December  1996 the Board of  Directors  approved  a matching
program,  not to exceed $500 per eligible  employee.  Company  contributions  of
$843,000  were made  through  fiscal  1999.  The Company  contributed  $130,000,
$181,000, and $205,000, in 1999, 1998 and 1997, respectively.


<PAGE>


NON-RECURRING CHARGES

     During the third quarter of fiscal 1998 the Company purchased substantially
all of the assets of The Telephone  Connection,  Inc. ("TTC") for  approximately
$11.6  million  in  cash,  including  transaction  costs of  approximately  $0.4
million.  During this quarter the Company  wrote off $5.0 million of IPR&D.  See
Acquisition and Divestiture note.

     In  December  1997,   representatives  of  Lucent  Technologies  ("Lucent")
informed the Company that they believed that the Company's products may infringe
upon certain patents issued to Lucent, and that Lucent was seeking  compensation
for any past  infringement  by the Company.  During the third  quarter of fiscal
1998 the Company accrued $7.6 million,  $5.6 million of this amount was recorded
as a non-recurring charge. See Commitments and Contingencies note.

     During  the  second   quarter  of  fiscal   1997,   the  Company   recorded
restructuring  and other charges of $3.3 million.  These  expenses  consisted of
$2.4 million in  restructuring  charges and $0.9 million in expenses  associated
with the termination of acquisition  discussions with Voice-Tel  Enterprises and
Voice-Tel Network  ("Voice-Tel").  The restructuring charges primarily represent
termination  benefits for  approximately  40 employees from all functions of the
Company and costs associated with the resignation of the Company's president and
chief  executive  officer.  The Company  restructured  its business to align its
operational   expenses  with  its  anticipated   revenue  levels.  Cash  payment
termination  benefits of $0.3  million and $1.8 million were paid in fiscal 1998
and 1997, respectively.

OTHER INCOME AND EXPENSE, NET

     Other income and expense, net consists of:

 (In thousands)                              1999         1998         1997
- --------------------------------------------------------------------------------
Investment income .......................  $  2,504     $  3,053    $  2,645
Interest expense ........................       (14)        (100)       (103)
Other ...................................       (68)      14,192       3,572
                                           =========    =========   ==========
                                           $  2,422     $ 17,145    $  6,114
                                           =========    =========   ==========

     On May 8, 1998,  the Company  licensed  and sold certain  Customer  Premise
Equipment  ("CPE")  business  unit assets to Mitel  Corporation  ("Mitel") for a
total purchase price of $26.8 million in cash, and Mitel assumed  certain of the
Company's  liabilities.  The Company  recorded a pre-tax  gain of  approximately
$14.3 million,  computed as the difference between the net carrying value of the
tangible and intangible  assets sold and the liabilities  assumed by the Company
and the purchase price.

     During fiscal 1997 the Company sold its Text-to-Speech business to Learnout
& Hauspie  Speech  Products  ("L&H") for $5.0 million in L&H common  stock.  The
Company  recorded a pre-tax gain,  computed as the  difference  between the fair
market  value of the shares  received at closing and the net  carrying  value of
related  Text-to-Speech  tangible and intangible  assets of  approximately  $3.6
million.  The Company subsequently sold this common stock for an additional gain
of approximately $0.3 million which was included in investment income.

INCOME TAXES

     Income tax provisions  have been determined in accordance with statement of
Financial  Accounting  Standards  No. 109 -  "Accounting  for Income Taxes" (FAS
109). The components of the provision for income taxes are as follows:

(In thousands)                            1999              1998         1997
- --------------------------------------------------------------------------------
Federal

    Current ......................      $    (60)      $   421         $(1,475)
    Deferred .....................           325          (325)          2,023
State

    Current ......................            41            83              35
Foreign
    Current ......................           234           200             250
                                        --------       ---------       --------
                                        $    540       $   379         $   833
                                        ========       =========       ========

     The total  provision for income taxes  differs from the amount  computed by
applying  the  federal  statutory  income  tax rate to  income  before  taxes as
follows:

                                                 1999         1998       1997
         -----------------------------------------------------------------------
Income tax (benefit) computed at
  federal statutory rate .....................   34.0%      (34.0)%     (34.0)%
State taxes, net of federal benefit ..........    3.0         0.5         2.7
Foreign taxes ................................   25.1         1.7        29.6
Goodwill amortization ........................     --          --        36.0
Adjustment to valuation allowance ............   (9.9)       33.5        49.0
Other individually immaterial items ..........    5.7         1.5        15.3
                                                 ------     -------     -------
Effective tax rate ...........................   57.9%        3.2%       98.6%
                                                 ======     =======     =======

     Deferred income taxes reflect the net tax effects of temporary  differences
between the carrying  amounts of assets and liabilities for financial  reporting
purposes and the amounts used for income tax purposes. Significant components of
deferred tax assets and liabilities are as follows:


<PAGE>


(In thousands)                                 1999       1998
- --------------------------------------------------------------------------------
Deferred tax liabilities

Difference in accounting periods ........   $ (1,593)   $ (1,660)
Deferred tax assets
Net operating loss carryforwards ........      1,471         867
Tax credit carryforwards ................      3,281       3,410
Fixed assets ............................      2,595       2,750
Allowance for doubtful accounts .........        675         740
Other accruals and reserves not currently
  deductible for tax purposes ...........      7,400       8,354
Inventory valuation accounts ............         90         203
Other ...................................         --          41
                                            ---------   ---------
                                              15,512      16,365

Valuation allowance .....................    (13,919)    (14,380)
                                            ---------   ---------
                                               1,593       1,985

                                            ---------   ---------
Total deferred taxes ....................   $     --    $    325
                                            =========   =========


     The change in the valuation allowance was a net decrease of $461,000, and a
net  increase  of  $5,091,000,   and  $2,933,000,   for  1999,  1998  and  1997,
respectively.  Approximately $1,267,000 of the valuation allowance is related to
stock  options,  the  benefits of which will be credited to  additional  paid-in
capital when realized.

     As of October 30,  1999,  the Company  has federal tax net  operating  loss
carryforwards of approximately  $4,265,000,  which will expire beginning in 2001
through 2018, if not utilized. Also available at October 30, 1999 are tax credit
carryforwards  for  federal  and state  income  tax  purposes  of  approximately
$1,916,000 and $2,067,000,  respectively, which will expire beginning in 2002 if
not  utilized.  Utilization  of a portion  of the  federal  net  operating  loss
carryforwards  and the  deduction  equivalent of  approximately  $118,000 of tax
credit  carryforwards  are  limited,  due to the  application  of the  change in
ownership  provisions  of Sections 382 and 383 of the  internal  Revenue Code of
1986, as amended.

OPERATING SEGMENT, CUSTOMER, AND GEOGRAPHIC INFORMATION

     The Company has adopted  SFAS No.  131,  Disclosures  about  Segments of an
Enterprise and Related  Information,  in the fiscal year ended October 30, 1999.
SFAS  131  establishes   standards  for  the  reporting  of  operating   segment
information in annual financial statements and requires selected information for
those segments to be presented in interim financial  reports.  SFAS No. 131 also
establishes  standards for related  disclosures  about products and services and
geographic  areas.  Operating  segments  are  identified  as  components  of  an
enterprise about which separate discrete financial  information is available for
evaluation by the chief  operating  decision maker, or decision making group, in
making decisions how to allocate resources and assess performance. The Company's
chief  decision-maker,  as defined  under SFAS No. 131,  is the Chief  Executive
Officer. To date, the Company has viewed its operations and manages its business
as principally  one segment:  the design,  manufacture and marketing of enhanced
services for the service provider market. As a result, the financial information
disclosed herein,  represents all of the material financial  information related
to the Company's principal operating segment.

     Sprint  accounted for  approximately  16% of net revenue in fiscal 1999. No
customer represented more than 10% of net revenue in fiscal years 1998 and 1997.
A significant  portion of the Company's net revenue is attributable to a limited
number  of  customers.   The  Company's  top  five  customers,   representing  a
combination  of  major  distributors  and  service   providers,   accounted  for
approximately  45%,  32%, and 28% of the  Company's  net revenue in fiscal 1999,
1998 and 1997, respectively,  although the Company's five largest customers were
not the same in these periods.

     The  Company  operates  in four  geographic  regions:  the  United  States,
Caribbean and Latin America (CALA),  Europe,  Middle East and Africa (EMEA), and
Asia Pacific.  Sales were made from the United States and export sales were 36%,
46%,  and 44% of net  sales in 1999,  1998,  and  1997,  respectively.  However,
virtually  all products are  developed and produced in the United States and are
exported  for foreign  sales.  Further,  virtually  all assets are in the United
States  (including  CALA,  which is managed out of the Miami office) as shown in
the following tables.

         (In thousands)                  1999       1998         1997
- ------------------------------------------------------------------------
Operating income (loss)

    United States .................   $  8,724    $(18,183)   $  2,155
    CALA ..........................     (3,272)     (3,212)     (2,643)
    EMEA ..........................     (2,978)     (3,267)     (3,042)
    Asia Pacific ..................     (3,963)     (4,278)     (3,429)
                                      ---------   ---------   ---------
Total operating income ............   $ (1,489)   $(28,940)   $ (6,959)
                                      =========   =========   =========

Long-lived assets

    United States .................   $  3,858    $  6,281    $ 12,538
    CALA ..........................         86         132         167
    EMEA ..........................         92          95          36
    Asia Pacific ..................         26         145         152
                                      ---------   ---------   ---------
Total long-lived assets ...........   $  4,062    $  6,653    $ 12,893
                                      =========   =========   =========

All other identifiable assets

    United States .................   $ 73,355    $ 87,774    $ 85,667
    CALA ..........................         --          --          --
    EMEA ..........................        509          87         367
    Asia Pacific ..................        828       1,463         993
                                      ---------   ---------   ---------
Total all other identifiable assets   $ 74,692    $ 89,324    $ 87,027
                                      ---------   ---------   ---------
Total identifiable assets .........   $ 78,754    $ 95,977    $ 99,920
                                      =========   =========   =========





<PAGE>



QUARTERLY FINANCIAL DATA (UNAUDITED)


(In
thousands,
except                                            Net Income (Loss)
per                         Operating            ------------------    Stock
share     Net       Gross    Income                  Per             Price Range
data)   Revenue    Margin    (Loss)    Amount     Share(1) Shares(1)   High-Low
- --------------------------------------------------------------------------------
  1999
Q1     $20,233    $11,299   $(1,174)   $  (679)   $ (.10)  6,572  $ 12.00 - 7.06
Q2      20,835     12,067      (752)      (192)     (.03)  6,332    12.00 - 7.25
Q3      21,016     11,910      (650)      (175)     (.03)  6,071    10.13 - 8.00
Q4      21,239     14,165     1,087      1,439       .24   6,111    12.00 - 8.50
       ----------------------------------------
       $83,323    $49,441  $ (1,489)   $   393    $  .06   6,331  $ 12.00 - 7.06
       ========================================

  1998 (as reported)
Q1    $ 18,158   $  9,087  $ (6,626)   $(5,978)   $ (.85)  7,016  $ 18.00-11.06
Q2      21,202     11,049    (5,147)    (4,606)     (.66)  6,996    14.06-11.63
Q3 (2)  18,143      9,306   (15,176)      (266)     (.04)  6,885    13.75-10.13
Q4      20,084     10,492    (1,991)    (1,324)     (.20)  6,634     11.50-5.63
      ----------------------------------------
      $ 77,587   $ 39,934  $(28,940)  $(12,174)  $ (1.77)  6,883  $  18.00-5.63
      ========================================

  1998 (Pro Forma) (3)
Q1    $ 12,816   $  6,023   $ (7,540)  $ (6,876)  $ (.98)   7,016
Q2      15,524      7,821     (6,210)    (5,658)    (.81)   6,996
Q3 (2)  18,266      9,242    (10,753)   (10,138)   (1.47)   6,885
Q4      20,084     10,492     (1,991)    (1,324)    (.20)   6,634
      ----------------------------------------
      $ 66,690   $ 33,578   $(26,494)  $(23,996) $ (3.49)   6,883
      ========================================

     (1) Represents  the  computation of basic and diluted net income (loss) per
share.  Net income  (loss) per share is computed  independently  for each of the
quarters presented and therefore may not sum to the total for the year.

     (2)  During  the  third  quarter  of  fiscal  1998  the  Company  purchased
substantially  all of the assets of The Telephone  Connection,  Inc. ("TTC") for
approximately   $11.6   million  in  cash,   including   transaction   costs  of
approximately $0.4 million. The third quarter was restated;  see Acquisition and
Divestiture note.

     In  December  1997,   representatives  of  Lucent  Technologies  ("Lucent")
informed the Company that they believed that the Company's products may infringe
upon certain patents issued to Lucent, and that Lucent was seeking  compensation
for any past  infringement  by the Company.  The Company settled this dispute by
signing a patent license  agreement and paying Lucent $9.2 million.  The Company
recorded $5.6 million as a non-recurring charge in the third fiscal quarter. See
Commitments and Contingencies note.

     (3) The pro forma information represents the combined results of operations
of the Company,  plus TTC, as adjusted to reflect the amortization of intangible
assets  acquired  in the  purchase,  less  the CPE  Sale,  as if  each of  these
transactions  had  occurred  at the  beginning  of  fiscal  1998.  The pro forma
statements   exclude  the  gain  realized  on  the  CPE  Sale  and  exclude  the
non-recurring  charge  of  the  write-off  of the  IPR&D  acquired  in  the  TTC
transaction.  This summary does not purport to be indicative  of what  operating
results would have been had these  transactions been made as of the beginning of
fiscal 1998 nor are they necessarily indicative of future operating results.

- -------------------

     The Company's Common Stock is traded on the over-the-counter  market and is
quoted on The Nasdaq National Market System under the symbol CGRM. As of October
30, 1999, there were  approximately 324 stockholders of record.  The Company has
not paid and does not  anticipate  paying cash  dividends on its common stock in
the foreseeable future.

SUBSEQUENT EVENT (UNAUDITED)

     In November 1999 the Securities and Exchange  Commission  commenced a civil
action  against  Credit  Bancorp,  N.V.  and certain  entities  and  individuals
affiliated with it, alleging numerous  violations of the federal securities laws
relating to Credit  Bancorp's  "insured  credit  facility  program." The Company
entered  into a credit  facility  with Credit  Bancorp in August  1999.  The SEC
alleges that the Credit Bancorp defendants induced investors to place restricted
securities  in trust  accounts  with Credit  Bancorp,  which  securities  Credit
Bancorp  improperly either sold or used to obtain margin loans and converted the
proceeds.  While  the  Company  is not  identified  as an  investor  in the  SEC
complaint,  the Credit  Bancorp credit  facility  entered into by the Company is
similar to the "insured credit facility"  described in the SEC complaint and the
SEC  recognizes  the  Company as an  investor  in the  insured  credit  facility
program.

     Pursuant to the credit facility,  the Company pledged 900,000 shares of its
treasury  stock to Credit  Bancorp as security for  borrowings  under the credit
facility.  Credit Bancorp agreed that the Centigram  treasury  shares were to be
placed  in a trust  account  and  were  not to be  sold,  pledged,  margined  or
otherwise  transferred.  Contrary to the express  terms of the credit  facility,
Credit  Bancorp  placed at least  675,000  Centigram  treasury  shares in margin
accounts and these treasury shares secure  outstanding margin loans. In December
1999 the Company  terminated the Credit Bancorp credit facility and demanded the
return of the  treasury  shares.  The Company did not borrow any funds under the
Credit Bancorp credit facility. For a description of certain terms of the Credit
Bancorp credit facility, see "Lines of Credit" note.

     Upon the  request of the SEC,  the  United  States  District  Court for the
Southern  District of New York issued a temporary  restraining order against the
Credit  Bancorp  defendants  prohibiting  any further  violation  of the federal
securities laws. The court appointed a fiscal agent to review and approve future
Credit Bancorp transactions, including the sale of any securities pledged by its
customers. The fiscal agent has reported to the Company that none of the 900,000
treasury shares has been sold by Credit Bancorp and that all Centigram  treasury
shares remain in Credit  Bancorp  brokerage  accounts.  The court also froze the
assets of the  Credit  Bancorp  defendants,  including  the  Centigram  treasury
shares. In connection with its action against the Credit Bancorp defendants, the
SEC has subpoenaed  the Company to produce all documents  relating to its Credit
Bancorp credit facility. The Company has and intends to cooperate fully with the
SEC.

     The fiscal  agent has  advised  the  Company  that he  believes  that as of
December 29, 1999 Credit Bancorp had  approximately  $173,000,000  in assets and
that the shortfall  between the aggregate  amount invested by all Credit Bancorp
customers  in the  insured  credit  facility  program  and  available  assets is
approximately  $50,000,000.  Based upon the SEC's prior  practice,  it is likely
that the SEC will  request the court to allocate the  available  assets pro rata
among all the Credit Bancorp  customers.  In that event, the Company may have to
bear a portion of the aggregate  loss suffered by the Credit  Bancorp  customers
even though none of the treasury  shares has been sold. The Company will request
the court to direct the fiscal  agent to return the  Centigram  treasury  shares
without any  contribution  or other payment by the Company.  The Company  cannot
predict  with any  certainty  whether  the court will grant its  request for the
return of the treasury shares.

     Any  shortfall  between the  aggregate  amount  invested by Credit  Bancorp
customers in the insured credit  facility  program and available  Credit Bancorp
assets  may  be  reduced  by  the  availability  of  insurance.  Credit  Bancorp
maintained  insurance  policies  through  Lloyd's  of  London  that may  provide
coverage  for  some or all of the  losses.  The  fiscal  agent  has made a claim
against these insurance policies. It is uncertain,  however, whether the insurer
will acknowledge coverage,  whether the insurance would cover all losses and, if
covered,  when insurance proceeds would be available.  Any shortfall may also be
reduced to the extent the SEC is able to recover from the individual  defendants
any  proceeds  from the  improper  sales and margin  loans.  However,  it is not
possible to predict with any  certainty  whether the SEC will be  successful  in
recovering any proceeds from the individual defendants.

     Given  the  uncertainties  relating  to the  aggregate  amount  of the loss
suffered  by, and the  assets  available  to  satisfy  the claims of, the Credit
Bancorp customers,  including the availability of insurance, and the actions the
court may take with respect to the  distribution  of the available  assets,  the
Company cannot predict with any certainty  whether it will be required to bear a
portion of the  aggregate  loss  suffered by Credit  Bancorp  customers.  If the
Company does not fully recover its treasury shares,  it is anticipated that such
loss will be reflected within stockholders' equity and, possibly, as a reduction
in per share earnings available for common shareholders.


<PAGE>



REPORT OF INDEPENDENT AUDITORS
THE BOARD OF DIRECTORS AND STOCKHOLDERS
CENTIGRAM COMMUNICATIONS CORPORATION

     We have audited the accompanying  consolidated  balance sheets of Centigram
Communications  Corporation  as of October 30, 1999 and October 31, 1998 and the
related   consolidated   statements   of   operations,   stockholders'   equity,
comprehensive  income  (loss) and cash  flows for the three  years in the period
ended  October  30,  1999.  Our audits also  included  the  financial  statement
schedule  listed in the index at Item  14(a).  These  financial  statements  and
schedule are the responsibility of the Company's management.  Our responsibility
is to express an opinion on these financial statements and schedule based on our
audits.

     We conducted  our audit in  accordance  with  generally  accepted  auditing
standards.  Those standards require that we plan and perform the audit to obtain
reasonable assurance about whether the financial statements are free of material
misstatement.  An audit includes examining, on a test basis, evidence supporting
the amounts and disclosures in the financial statements.  An audit also includes
assessing the  accounting  principles  used and  significant  estimates  made by
management,  as well as evaluating the overall financial statement presentation.
We believe that our audit provides a reasonable basis for our opinion.

     In our opinion,  the consolidated  financial  statements  referred to above
present fairly, in all material  respects,  the financial  position of Centigram
Communications  Corporation  at October  30,  1999 and  October 31, 1998 and the
consolidated results of its operations and its cash flows for the three years in
the period  ended  October 30,  1999,  in  conformity  with  generally  accepted
accounting  principles.  Also, in our opinion,  the related financial  statement
schedule, when considered in relation to the basic financial statements taken as
a whole,  presents  fairly in all material  respects the  information  set forth
therein.

                                                           /s/ ERNST & YOUNG LLP

San Jose, California
November 23, 1999


<PAGE>


ITEM 9.  CHANGES  IN  AND  DISAGREEMENTS  WITH  ACCOUNTANTS  ON  ACCOUNTING  AND
     FINANCIAL DISCLOSURE

     Not applicable.

                                    PART III

ITEM 10. DIRECTORS, EXECUTIVE OFFICERS AND OTHER OFFICERS OF THE REGISTRANT

     The  information  required by this item is incorporated by reference to the
Proxy Statement for the Company's Annual Meeting of Stockholders scheduled to be
held on March 28, 2000, under the headings "Proposal No. 1" and "Management".

ITEM 11. EXECUTIVE COMPENSATION

     The  information  required by this item is incorporated by reference to the
Proxy Statement for the Company's Annual Meeting of  Stockholders,  scheduled to
be held on March 28, 2000, under the heading "Executive Officer Compensation".

ITEM 12. SECURITY OWNERSHIP OF CERTAIN BENEFICIAL OWNERS AND MANAGEMENT

     The  information  required by this item is incorporated by reference to the
Proxy Statement for the Company's Annual Meeting of  Stockholders,  scheduled to
be held on March 28, 2000, under the heading "Security Ownership of Management".

ITEM 13. CERTAIN RELATIONSHIPS AND RELATED TRANSACTIONS

     The  information  required by this item is incorporated by reference to the
Proxy Statement for the Company's Annual Meeting of  Stockholders,  scheduled to
be held on March 28, 2000, under the heading "Certain Transactions".

                                     PART IV

ITEM 14. EXHIBITS, FINANCIAL STATEMENT SCHEDULES, AND REPORTS ON FORM 8-K

(A)     1. THE FOLLOWING  CONSOLIDATED  FINANCIAL  STATEMENTS OF CENTIGRAM  Page
        COMMUNICATIONS CORPORATION ARE INCLUDED IN ITEM 8:

          Report of Independent Auditors  ................................   40

          Consolidated Balance Sheets--October 30, 1999 and
            October 31, 1998  ............................................   20

          Consolidated Statements of Operations--Years ended
            October 30, 1999, October 31, 1998, and November 1, 1997......   21

          Consolidated Statements of Stockholders' Equity--Years
            ended October 30, 1999, October 31, 1998, and
            November 1, 1997  ............................................   22

          Consolidated Statements of Comprehensive Income - Years
            ended October 30, 1999, October 31, 1998,
            and November 1, 1997  ........................................   22

          Consolidated Statements of Cash Flows--Years ended
            October 30, 1999, October 31, 1998, and November 1, 1997 .....   23

          Notes to Consolidated Financial Statements--October 30, 1999,
            except the notes "Pro Forma Information (Unaudited),"
            "Quarterly Financial Data (Unaudited)," and "Subsequent
            Event (Unaudited)".............................. ............    24

(A)     2. FINANCIAL STATEMENT SCHEDULE: The following financial schedule of the
           Registrant  for the years ended October 30, 1999,  October 31, 1998,
           and November 1, 1997.

        Schedule II--Valuation and Qualifying Accounts  .................    45

     Schedules  not  listed  above  have  been  omitted  because  they  are  not
     applicable or are not required or the information  required to be set forth
     therein is included in the consolidated financial statements or notes.

(B)  REPORTS ON FORM 8-K

     October 27, 1999,  amendment to Preferred  Shares  Rights  Agreement  dated
     October 20, 1992.

(C)  EXHIBITS

     The Company will furnish to any stockholders who so request a copy of this
     Annual  Report on Form 10-K,  as  amended,  including a copy of any Exhibit
     listed below, provided that the Company may require payment of a reasonable
     fee not to exceed its expense in furnishing any such Exhibit.

- --------------------------------------------------------------------------------
Exhibit
 Number                              Exhibit Description
- --------------------------------------------------------------------------------

3.1  Second Restated Certificate of Incorporation of Registrant.(1)

3.2  Bylaws of Registrant.(1)

4.1  Preferred  Shares  Rights  Agreement  dated as of October  20,  1992 by and
     between Registrant and The First National Bank of Boston.(2)

4.2  Amendment to Preferred Shares Rights Agreement dated April 26, 1999.(9)

4.3  Amendment to Preferred Stock Rights Agreement dated January 13, 1995. (10)

4.4  Amendment to Preferred Stock Rights Agreement dated October 27, 1999. (11

10.1 Amended and Restated 1987 Incentive Stock Option Plan.(4)

10.2 Amended and Restated 1991 Employee Stock Purchase Plan.(4)

10.3 Settlement  Agreement and  Cross-License  between the Company and VMX, Inc.
     dated June 29, 1990.(1)+

10.4 Standard  Triple  Net  Industrial  Lease  between  the  Company  and Pactel
     Properties dated May 30, 1990.(1)

10.7 Form of Change of Control Agreement.(1)

10.8 Employment  Agreement dated February 22, 1985 by and between Registrant and
     George H. Sollman, as amended.(1)

- --------------------------------------------------------------------------------
Exhibit
 Number                            Exhibit Description
- --------------------------------------------------------------------------------

10.11Credit  Agreement  dated as of March 28, 1994 by and between the Registrant
     and Silicon Valley Bank.(4)

10.12Industrial  Lease  Agreement  dated June 7, 1993  between  the  Company and
     Aetna Life Insurance Company.(3)

10.13Loan  Modification  Agreement entered into as of April 21, 1995 between the
     Registrant and Silicon Valley Bank.(5)

10.14Loan  Modification  Agreement entered into as of September 12, 1995 between
     the Registrant and Silicon Valley Bank.(5)

10.15 1995 Nonstatutory Stock Option Plan.(5)

10.16Amendment  to  Triple  Net   Industrial   Lease  Between  the  Company  and
     Bryan/Cilker  Properties (successor in interest to Pactel Properties) dated
     December 23, 1996.(6)

10.17 1997 Stock Plan.(6)

10.18Promissory  Note dated  April 15,  1996  between  the Company and George H.
     Sollman. (6)

10.19Standard  Triple Net  Industrial  Lease  between  the  Company  and Sobrato
     Interests III dated December 20, 1996. (6)

10.20Standard  Triple Net  Industrial  Lease  between  the  Company  and Sobrato
     Interests III dated December 20, 1996. (6)

10.21Amended and Restated Loan Agreement entered into April 30, 1997 between the
     Company and Silicon Valley Bank and Bank of Hawaii.(7)

10.22Settlement  Agreement and Mutual Release  between the Company and George H.
     Sollman dated August 1, 1997.(7)

10.23Promissory  note dated  February 18, 1997 between the Company and Dennis L.
     Barsema.(7)

10.24Settlement  Agreement and General Release dated October 4, 1997 between the
     Company and Dennis L. Barsema.(7)

10.25 Termination of Build to Suit Leases and Loan to Sobrato Interests III.(7)

10.26Amendment to Amended and Restated Loan Agreement  entered into May 30, 1998
     between the Company and Silicon Valley Bank and Bank of Hawaii. (8)

10.27Patent License Agreement between Lucent Technologies,  Inc. and the Company
     effective as of October 1, 1998. (8)

10.28Employment  Agreement dated October 27, 1997 by and between  Registrant and
     Robert L. Puette. (8)

10.29Amendment dated November 23, 1998 to Industrial  Lease Agreement dated June
     7, 1993 between the Company and Aetna Life Insurance Company.

21.1 List of Subsidiaries of Registrant.

23.1 Consent of Ernst & Young LLP Independent Auditors.

27.1 Financial Data Schedule.

- ----------------------------
(1)  Incorporated by reference to the Form S-1  Registration  Statement as filed
     with  the   Securities   and  Exchange   Commission  on  October  10,  1991
     (Registration No. 33-42039).

(2)  Incorporated by reference to the Form 8-A  Registration  Statement as filed
     with the Securities and Exchange Commission on November 3, 1992.

(3) Incorporated by reference to Annual Report on Form 10-K for fiscal 1993.

(4) Incorporated by reference to Annual Report on Form 10-K for fiscal 1994.

(5) Incorporated by reference to Annual Report on Form 10-K for fiscal 1995.

(6) Incorporated by reference to Annual Report on Form 10-K for fiscal 1996.

(7) Incorporated by reference to Annual Report on Form 10-K for fiscal 1997.

(8) Incorporated by reference to Annual Report on Form 10-K for fiscal 1998.

(9) Incorporated by reference to the Form 8-K dated April 26, 1994.

(10) Incorporated by reference to the Form 8-K dated January 13, 1995.

(11) Incorporated by reference to the Form 8-K dated October 27, 1999.

+    Confidential  treatment  requested as to certain  portions filed separately
     with the Securities and Exchange Commission.


<PAGE>



                                   SIGNATURES

     Pursuant  to the  requirements  of  Section  13 or 15(d) of the  Securities
Exchange Act of 1934, the Registrant has duly caused this Report to be signed on
its behalf by the undersigned, thereunto duly authorized.

                      CENTIGRAM COMMUNICATIONS CORPORATION

Date:      January 21, 2000                By:  /s/ Robert L. Puette
           -------------------------       -------------------------------------
                                           President and Chief Executive Officer

     KNOW ALL MEN BY THESE PRESENTS,  that each person whose  signature  appears
below  constitutes and appoints Robert L. Puette and Thomas E. Brunton,  jointly
and severally his attorneys-in-fact, each with the power of substitution for him
in any and all  capacities,  to sign any amendments to this Report on Form 10-K,
and to file the same with  exhibits  thereto and other  documents in  connection
therewith,  with the Securities and Exchange  Commission,  hereby  ratifying and
confirming  all  that  each  of said  attorneys-in-fact,  or his  substitute  or
substitutes, may do or cause to be done by virtue hereof.

     Pursuant to the  requirements of the Securities  Exchange Act of 1934, this
report  has  been  signed  below  by the  following  persons  on  behalf  of the
Registrant and in the capacities and on the dates indicated.

SIGNATURE                       TITLE                                   DATE
/s/  Robert L. Puette   President, Chief Executive              January 21, 2000
- ----------------------- Officer, Director
Robert L. Puette        (Principal Executive Officer)

/s/  Thomas E. Brunton  Senior Vice President and               January 21, 2000
- ----------------------- Chief Financial Officer
Thomas E. Brunton       (Principal Accounting and
                        Financial Officer)

/s/  James H. Boyle     Director                                January 21, 2000
- -----------------------
James H. Boyle

/s/  Douglas Chance     Director                                January 21, 2000

- -----------------------
Douglas Chance

/s/  David S. Lee       Director                                January 21, 2000
- -----------------------
David S. Lee

/s/  Dean O. Morton     Director                                January 21, 2000
- -----------------------
Dean O. Morton


<PAGE>


CENTIGRAM COMMUNICATIONS CORPORATION

Schedule II - Valuation and Qualifying Accounts


                                     Additions   Additions               Balance
                       Balance at   Charged to  Charged to                  at
    Description        Beginning    Costs and    Other                    End of
  (in thousands)       of Period     Expenses  Accounts(2) Deductions(1)  Period
- --------------------------------------------------------------------------------
Year ended October 30, 1999

Allowance for doubtful
  accounts ...........  $   744     $  160     $   --      $   18      $   922
Product return reserve    1,175         --       (225)         --          950

Year ended
October 31, 1998

Allowance for doubtful
  accounts ...........  $   774     $   160    $  --       $ (190)     $   744
Product return reserve      950          --       225          --        1,175

Year ended
November 1, 1997

Allowance for doubtful
  accounts ...........  $   955     $  160     $  --      $ (341)      $   774
Product return reserve    1,100         --       (150)       --            950


(1) Write-offs of  uncollectible  accounts,  net of recoveries.  (2) The product
return reserve is charged to revenue.

EXHIBIT 21.1

LIST OF SUBSIDIARIES OF REGISTRANT

Centigram Asia Limited
Centigram Australasia Pty Limited
Centigram Communications (Barbados), Inc.
Centigram Europe B.V.
Centigram UK Limited





              CONSENT OF ERNST & YOUNG LLP, INDEPENDENT AUDITORS


     We consent to the incorporation by reference in the Registration  Statement
(Form S-8 Nos. 333-56469,  33-43726, 33-98484,  333-4215,  333-4217,  333-21051,
333-41831,  and  333-80999)  pertaining  to the Amended and Restated  1987 Stock
Option Plan,  1991 Employee Stock Purchase  Plan,  the 1995  Nonstatutory  Stock
Option  Plan,  1997  Stock  Plan  and  Stock  Option   Agreements  of  Centigram
Communications  Corporation of our report dated November 23, 1999,  with respect
to  the   consolidated   financial   statements   and   schedule  of   Centigram
Communications  Corporation  included in the Annual  Report  (Form 10-K) for the
year ended October 30, 1999.


                                                           /s/ Ernst & Young LLP

San Jose, California
January 17, 2000

<TABLE> <S> <C>


<ARTICLE>                     5

<LEGEND>

     This schedule  contains summary  financial  information  extracted from the
     accompanying  consolidated  financial  statements  and is  qualified in its
     entirety by reference to such financial statements.

</LEGEND>

<CIK>                         0000877908

<NAME>                        Centigram Communications Corporation

<MULTIPLIER>                                   1,000

<CURRENCY>                                     US Dollars



<S>                             <C>

<PERIOD-TYPE>                   YEAR

<FISCAL-YEAR-END>                              OCT-30-1999

<PERIOD-START>                                 NOV-01-1998

<PERIOD-END>                                   OCT-30-1999

<EXCHANGE-RATE>                                  1

<CASH>                                         10,563

<SECURITIES>                                   34,135

<RECEIVABLES>                                  18,701

<ALLOWANCES>                                   (1,872)

<INVENTORY>                                     2,342

<CURRENT-ASSETS>                               65,247

<PP&E>                                         38,561

<DEPRECIATION>                                (34,499)

<TOTAL-ASSETS>                                 78,754

<CURRENT-LIABILITIES>                          19,925

<BONDS>                                           0

                             0

                                       0

<COMMON>                                       90,235

<OTHER-SE>                                    (31,406)

<TOTAL-LIABILITY-AND-EQUITY>                   78,754

<SALES>                                        83,323

<TOTAL-REVENUES>                               83,323

<CGS>                                          33,882

<TOTAL-COSTS>                                  84,812

<OTHER-EXPENSES>                                2,422

<LOSS-PROVISION>                                  0

<INTEREST-EXPENSE>                                0

<INCOME-PRETAX>                                   933

<INCOME-TAX>                                      540

<INCOME-CONTINUING>                               393

<DISCONTINUED>                                    0

<EXTRAORDINARY>                                   0

<CHANGES>                                         0

<NET-INCOME>                                      393

<EPS-BASIC>                                      0.06

<EPS-DILUTED>                                    0.06




</TABLE>


               First Amendment to Industrial Lease Agreement

     This First Amendment To Industrial  Lease  Agreement (this  "Amendment") is
made as of November 23, 1998, by and between  Aetna Life  Insurance  Company,  a
Connecticut corporation ("Landlord"),  and Centigram Communications Corporation,
a Delaware corporation ("Tenant").

                                    Recitals

     A. Landlord and Tenant have previously entered into that certain Industrial
Lease  Agreement,  dated as of June 7, 1993 (the  "Lease"),  which Lease  covers
certain premises consisting of approximately  thirty-four thousand seven hundred
thirty-four (34,734) rentable square feet located at 199 Tasman Drive, San Jose,
California.  Capitalized  terms  used  but not  defined  herein  shall  have the
meanings ascribed to them in the Lease.

     B. Tenant has  exercised  its option (the  "Renewal  Option")  contained in
Addendum Two to the Lease to extend the Term thereof  through  November 30, 2003
("New Expiration Date").

     C.  Landlord and Tenant  desire to amend the Lease to reflect the extension
of the  Term  thereof  pursuant  to the  Renewal  Option  and  to  make  certain
modifications  to the Lease,  all upon and subject to the terms,  covenants  and
conditions hereinafter set forth.

                                    Agreement

     Now Therefore,  in  consideration  of the agreements of Landlord and Tenant
herein contained and other valuable  consideration,  the receipt and sufficiency
of which are hereby acknowledged, Landlord and Tenant hereby agree as follows:

1.   Extension of Term

     The term of the Lease is hereby extended for a period of sixty (60) months,
commencing on December 1, 1998 and expiring on November 30, 2003 (the "Extension
Period").  All  references  in the Lease to the term of the Lease shall mean the
previous term of the Lease as extended through the Extension Period.

2.   "As-Is" Possession

     Tenant shall  continue to occupy the Premises in its "as-is"  condition and
Landlord  shall have no  obligation to improve,  remodel or otherwise  alter the
Premises.  Nothing contained herein shall be deemed to release Landlord from any
of its covenants or obligations under the Lease.

3.   Base Monthly Rent

     Notwithstanding anything to the contrary contained in the Lease, during the
Extension  Period,  Tenant  shall pay Base Monthly Rent in the amounts set forth
below:

- --------------------------------------------------------- ----------------------

         Term:                                              Base Monthly Rent:

- --------------------------------------------------------- ----------------------

December 1, 1998 - November 30, 1999 ..................... $   57,311.10

December 1, 1999 - November 30, 2000 ..................... $   59,603.54

December 1, 2000 - November 30, 2001 ..................... $   61,987.68

December 1, 2001 - November 30, 2002 ..................... $   64,467.19

December 1, 2002 - November 30, 2003 ..................... $   67,045.88

4.   Additional Rent

     (a) Paragraph  4(b) of the Lease is hereby  deleted in its entirety and the
following provision is hereby substituted therefor:

          (b) Additional Rent. In addition to the Base Rent, Tenant shall pay to
     Landlord,  in  accordance  with this  Paragraph 4,  Tenant's  Proportionate
     Share(s)  of all  costs  and  expenses  paid or  incurred  by  Landlord  in
     connection  with the  ownership,  operation,  maintenance,  management  and
     repair of the  Premises,  the  Building,  the Outside  Areas (as defined in
     Paragraph 4(b)(3)) and/or Zanker  Northpointe  Business Park (the "Project"
     or  the  "Park")  or  any  part  thereof  (collectively,  the  "Expenses"),
     including,  without  limitation,  all the following items (the  "Additional
     Rent"):

     (b) The phrase  "life  safety  systems"  is hereby  inserted  in  Paragraph
4(b)(3) immediately after "sprinkler systems."

     (c)  Paragraph  4(b)(5) of the Lease is hereby  deleted in its entirety and
the following provision is hereby substituted therefor:

          (5)  Maintenance  and Repair  Costs.  Except  for costs  which are the
     responsibility  of Landlord  pursuant to Paragraph 12(c) of the Lease,  all
     costs to maintain,  repair,  and replace the Premises  and/or the Building,
     including  without  limitation,  (i)  all  costs  paid  under  maintenance,
     management  and  service  agreements  such  as  contracts  for  janitorial,
     security and refuse removal, (ii) all costs to maintain, repair and replace
     the roof coverings of the Building or any part thereof,  (iii) all costs to
     monitor,  maintain,  repair and replace the  heating,  ventilating  and air
     conditioning   systems   ("HVAC")  and  the  plumbing,   sewer,   drainage,
     electrical,  fire  protection,  life safety and security  systems and other
     mechanical and electrical systems and equipment serving the Premises and/or
     the Building.

     (d) The  following  provision is hereby added to the Lease as new Paragraph
4(b)(7):

          (7) Utilities.  The cost of all water, sewer use, sewer discharge fees
     and permit costs and sewer  connection  fees,  refuse  pick-up,  janitorial
     service and all other utilities that are not separately  metered to Tenant,
     and any amounts,  taxes,  charges,  surcharges,  assessments or impositions
     levied,  assessed or imposed upon the Premises, the Building or the Project
     or any part  thereof,  or upon  Tenant's use and  occupancy  thereof,  as a
     result of any rationing of Utility  services or  restriction on Utility use
     affecting the Premises, the Building and/or the Project.

     (e)  Paragraph  3 of  Addendum  One to the Lease is hereby  deleted  in its
entirety and the following provision is hereby substituted therefor:

          Notwithstanding  anything in this Paragraph 4(b) to the contrary, with
          respect to all sums  payable by Tenant as  Additional  Rent under this
          Paragraph 4(b) for the  replacement of any item in connection with the
          physical operation of the Premises, the Building or the Project (i.e.,
          HVAC,  roof membrane or coverings and parking area) which is a capital
          item the  replacement of which would be capitalized  under  Landlord's
          commercial real estate accounting practices,  Tenant shall be required
          to pay only the  prorata  share  of the cost of the item  falling  due
          within  the  Term   (including   any  Renewal  Term)  based  upon  the
          amortization  of the same over the useful life of such item,  together
          with interest  thereon at the rate of ten percent (10%) per annum,  as
          reasonably   determined  by  Landlord  in  accordance  with  generally
          accepted accounting principles, consistently applied

     (f)  Paragraph  4(v) of Addendum One to the Lease is hereby  deleted in its
entirety and the following provision is hereby substituted therefor:

          Excess  costs  incurred due to violation by the Landlord of any of the
          terms and conditions of any other leases in the Project;  for purposes
          of this  clause  (v),  "excess  costs"  shall  mean the  excess  costs
          resulting  from such  violation and shall  exclude the ordinary  costs
          which  would  have been  incurred  in  complying  with such  terms and
          conditions absent such violation;

     (g) The word "not" is hereby inserted in the second line of Paragraph 4(vi)
of Addendum One to the Lease between the words "would" and "have".

     (h) Paragraph  4(ix) of Addendum One to the Lease is hereby  deleted in its
entirety and the following provision is hereby substituted therefor:

          Excess  costs,  fines  or  penalties  incurred  due to  violations  by
          Landlord of any governmental  rule or authority;  for purposes of this
          clause (ix), "excess costs" shall mean the excess costs resulting from
          such  violation and shall exclude the ordinary  costs which would have
          been incurred in complying  with such  governmental  rule or authority
          absent such violation;

     (i)  Paragraph  4(x) of Addendum One to the Lease is hereby  deleted in its
entirety.

     (j) The word  "gross" is hereby  inserted  in the first  line of  Paragraph
4(xiii) of Addendum One to the Lease between the words "the" and "negligence".

     (k)  Paragraph  4(c)(1) of the Lease is hereby  deleted in its entirety and
the following provision is hereby substituted therefor:

          Upon  commencement  of this Lease,  Landlord shall submit to Tenant an
          estimate  of  monthly  Additional  Rent  for the  period  between  the
          Commencement  and the following  December 31 and Tenant shall pay such
          estimated Additional Rent on a monthly basis, in advance, on the first
          day of each month. Tenant shall continue to make said monthly payments
          until  notified  by Landlord  of a change  therein.  If at any time or
          times Landlord  determines  that the amounts  payable under  Paragraph
          4(b) for the current year will vary from Landlord's  estimate given to
          Tenant,  Landlord,  by notice to Tenant,  may revise the  estimate for
          such year,  and  subsequent  payments by Tenant for such year shall be
          based upon such revised  estimate;  provided,  however,  that Landlord
          shall not revise  such  estimate  more than one (1) time per  calendar
          year. By April 1 of each calendar  year,  Landlord  shall  endeavor to
          provide to Tenant a statement ("Expense Statement") showing the actual
          Additional  Rent due to Landlord for the prior  calendar  year,  to be
          prorated  during the first  year from the  Commencement  Date.  If the
          total of the monthly  payments of Additional Rent that Tenant has made
          for the prior  calendar year is less than the actual  Additional  Rent
          chargeable to Tenant for such prior calendar  year,  then Tenant shall
          pay the difference in a lump sum within thirty (30) days after receipt
          of such Expense Statement from Landlord.  Any overpayment by Tenant of
          Additional Rent for the prior calendar year shall be credited  towards
          the Additional Rent next due.

     (l)  Paragraph  4(c)(2) of the Lease is hereby  deleted in its entirety and
the following provision is hereby substituted therefor:

               (2) Landlord's  then-current annual operating and capital budgets
          for the Building and the Project or the  pertinent  part thereof shall
          be used for  purposes  of  calculating  Tenant's  monthly  payment  of
          estimated  Additional Rent for the current year, subject to adjustment
          as provided  above.  Landlord  shall make the final  determination  of
          Additional Rent for the year in which this Lease terminates as soon as
          possible  after  termination  of such year.  Even  though the Term has
          expired and Tenant has  vacated  the  Premises,  Tenant  shall  remain
          liable for  payment of any  amount  due to  Landlord  in excess of the
          estimated  Additional Rent previously paid by Tenant, and, conversely,
          Landlord shall promptly return to Tenant any  overpayment.  Failure of
          Landlord to submit statements as called for herein shall not be deemed
          a waiver  of  Tenant's  obligation  to pay  Additional  Rent as herein
          provided.

          (m) The  following  provision  is  hereby  added  to the  Lease as new
     Paragraph 4(c)(4):

               (4) With  respect to Expenses  which  Landlord  allocates  to the
               Building,  Tenant's "Proportionate Share" shall be the percentage
               set  forth  in  Paragraph  24 of  Addendum  One to this  Lease as
               Tenant's  Proportionate  Share of the  Building,  as  adjusted by
               Landlord  from  time to time in  connection  with a change in the
               physical  size of the Premises or the  Building.  With respect to
               Expenses which Landlord allocates to the Project as a whole or to
               only a portion of the  Project,  Tenant's  "Proportionate  Share"
               shall be, with respect to Expenses  which  Landlord  allocates to
               the  Project as a whole,  the  percentage  set forth in the Basic
               Lease Information as Tenant's  Proportionate Share of the Project
               and, with respect to Expenses which Landlord  allocates to only a
               portion of the Project, a percentage  calculated by Landlord from
               time to time in its reasonable discretion and furnished to Tenant
               in writing,  in either case as adjusted by Landlord  from time to
               time in  connection  with a change  in the  physical  size of the
               Premises or the Project.  No remeasurement  shall affect the Base
               Rent payable under this Lease by Tenant. Notwithstanding anything
               herein to the contrary,  Landlord may equitably  adjust  Tenant's
               Proportionate  Share(s) for all or part of any item of expense or
               cost   reimbursable   by  Tenant   that   relates  to  a  repair,
               replacement, or service that benefits only the Premises or only a
               portion of the  Building  and/or the  Project or that varies with
               the  occupancy  of  the  Building  and/or  the  Project.  Without
               limiting the generality of the foregoing,  Tenant understands and
               agrees  that  Landlord  shall  have the right to adjust  Tenant's
               Proportionate  Share(s) of any services as  reasonably  estimated
               and determined by Landlord based upon factors such as size of the
               Premises  and  intensity  of use of such  services by Tenant such
               that  Tenant  shall pay the  portion of such  charges  reasonably
               consistent with Tenant's use of such services.

               (n) Paragraph 4(d) of the Lease is hereby deleted in its entirety
          and the following provision is hereby substituted therefor:

                    (d) General  Payment Terms.  The Base Rent,  Additional Rent
               and all other sums  payable by Tenant to Landlord  hereunder,  if
               any, any late charges assessed  pursuant to Paragraph 5 below and
               any  interest  assessed  pursuant  to  Paragraph  44  below,  are
               referred  to as the  "Rent".  All  Rent  shall  be  paid  without
               deduction,  offset or  abatement  in lawful  money of the  United
               States of  America.  Checks are to be made  payable to Aetna Life
               Insurance  Company  and shall be mailed  to:  IESG ALIC SA50 REI#
               7944-Zanker,  Department  #44466/P.O.  Box 44000,  San Francisco,
               California  94144-4466  or to  such  other  person  or  place  as
               Landlord may, from time to time,  designate to Tenant in writing.
               The  Rent  for any  fractional  part of a  calendar  month at the
               commencement or termination of the Lease term shall be a prorated
               amount of the Rent for a full calendar  month based upon a thirty
               (30) day month.

               (o) Paragraph 5 of Addendum One to the Lease is hereby deleted in
          its  entirety  and  the  following  provision  is  hereby  substituted
          therefor:

               Provided  Tenant is not in Default  under the terms of this Lease
               (nor is any event  occurring  which  with the giving of notice or
               the  passage  of  time,  or  both,  would  constitute  a  Default
               hereunder),  Tenant,  at its  sole  expense  subject  to the last
               sentence of this Paragraph 4(e),  shall have the right within one
               hundred  eighty  (180) days after the  delivery  of each  Expense
               Statement  to review  and  audit  Landlord's  books  and  records
               regarding  such Expense  Statement and the Expense  Statement for
               the prior calendar year for the sole purpose of  determining  the
               accuracy of such Expense Statement(s). Such review or audit shall
               be  performed  by a nationally  recognized  accounting  firm that
               calculates  its fees with  respect to hours  actually  worked and
               that  does  not  discount  its  time or  rate  (as  opposed  to a
               calculation   based  upon   percentage  of  recoveries  or  other
               incentive  arrangement),  shall take place during normal business
               hours in the office of Landlord or  Landlord's  property  manager
               and shall be completed  within seven (7) business  days after the
               commencement  thereof.  If  Tenant  does not so  review  or audit
               Landlord's books and records, the applicable Expense Statement(s)
               shall be final and binding upon Landlord and Tenant. In the event
               that Tenant  determines  on the basis of its review of Landlord's
               books and  records  that the  amount of  Expenses  paid by Tenant
               pursuant  to this  Paragraph  4 for the  period  covered  by such
               Expense  Statement is less than or greater than the actual amount
               properly payable by Tenant under the terms of this Lease,  Tenant
               shall  promptly  pay any  deficiency  to Landlord or, if Landlord
               concurs with the results of such audit,  Landlord  shall promptly
               refund  any  excess  payment  to  Tenant,  as the case may be. If
               Landlord  does not concur  with the  results of such  audit,  the
               parties  shall meet at least two (2) times during the thirty (30)
               day period commencing on the date Landlord notifies Tenant of its
               disapproval   of  Tenant's  audit  and  shall  attempt  to  reach
               agreement during such period on the audit. If the parties fail to
               reach  agreement  within such  thirty  (30) day period,  then the
               parties shall  mutually  select an  accountant  with a nationally
               recognized  accounting  firm or,  depending  on the nature of the
               issue in dispute, another appropriate professional (collectively,
               the "Independent  Professional")  who, within thirty (30) days of
               his or her selection,  shall review Landlord's  Expense Statement
               and the  results  of  Tenant's  audit  and  make a  determination
               concerning the results  thereof.  The decision of the Independent
               Professional  shall be final and  binding on the  parties  hereto
               and,  following  the  rendering  of such  decision,  Tenant shall
               promptly  pay any  resulting  deficiency  to Landlord or Landlord
               shall promptly  refund any excess payment to Tenant,  as the case
               may be. The Independent Professional shall have not less than ten
               (10) years of experience in  commercial  real estate  accounting,
               finance  or law and shall  neither  be  affiliated  with nor have
               previously  performed  services  for  Landlord  or  Tenant or any
               affiliate  of  either   party.   The  fees  of  the   Independent
               Professional shall be paid by Tenant; provided,  however, that if
               the  Independent  Professional  determines  that  the  applicable
               Expense  Statement(s)  overstate(s)  the actual  Expenses for the
               year(s) in question by more than five percent (5%), then Landlord
               shall pay the costs of the audit and the fees of the  Independent
               Professional.

5.   Refurbishment Allowance

     Landlord  shall  provide  Tenant  with  an  allowance  (the  "Refurbishment
Allowance") of Thirty-Four  Thousand Seven Hundred Thirty-Four Dollars ($34,734)
to pay the cost of painting the Premises and/or replacing the existing carpeting
therein  with equal or  higher-grade  carpeting.  Landlord  shall  disburse  the
Refurbishment  Allowance to reimburse  Tenant for  out-of-pocket  costs actually
incurred in repainting and/or recarpeting the Premises;  provided, however, that
Landlord  shall have no  obligation to make such  disbursement  until Tenant has
furnished  Landlord  with invoices and receipts to  substantiate  such costs and
lien waivers to evidence the lien-free  installation of such  carpeting.  In the
event the cost of such  carpeting  exceeds  the  Refurbishment  Allowance,  then
Tenant shall be solely  responsible  for the excess cost.  If the actual cost of
such carpeting is less than the Refurbishment Allowance,  then the Refurbishment
Allowance shall be reduced to equal said actual cost.

6.   Renewal Option

     (a) Tenant shall have one (1) option (the  "Renewal  Option") to extend the
Term with for a period of three (3)  years and ten (10)  months  beyond  the New
Expiration Date (the "Renewal Term"). The Renewal Option shall be effective only
if Tenant is not in Default under this Lease,  nor has any event  occurred which
with the giving of notice or the passage of time,  or both,  would  constitute a
Default  hereunder,  either at the time of exercise of the Renewal Option or the
time of  commencement of the Renewal Term. The Renewal Option must be exercised,
if at all, by written  notice (the  "Election  Notice")  from Tenant to Landlord
given not more than nine (9) months nor less than seven (7) months  prior to the
expiration  of the  Extension  Period.  Except as  hereinafter  provided in this
Paragraph   6(a),  any  such  notice  given  by  Tenant  to  Landlord  shall  be
irrevocable.  If Tenant fails to exercise the Renewal  Option in a timely manner
as  provided  for above,  the  Renewal  Option  shall be void (time being of the
essence) and this Lease shall automatically terminate on the New Expiration Date
without the necessity of notice from either party to the other. The Renewal Term
shall be upon the same terms and conditions as the Extension Period, except that
the annual Base Rent during the  Renewal  Term shall be equal to the  prevailing
market rate for space in  similarly  situated  buildings  in the vicinity of the
Building comparable to the Premises in location,  size,  condition,  quality and
type at the commencement of the Renewal Term;  provided however that in no event
shall the Base Rent for the Renewal Term be less than the Base Rent for the last
month of the Term. As used herein,  the term "prevailing market rate" shall mean
the base  annual  rental for such  comparable  space,  taking  into  account any
additional  rental and all other payments and escalations  payable hereunder and
by  tenants  under  leases of such  comparable  space,  any  tenant  improvement
allowances, leasing commissions and other monetary concessions offered hereunder
and under such other  leases,  and the relative  creditworthiness  of Tenant and
such other  tenants.  Landlord shall notify Tenant in writing (such notice being
hereinafter  referred to as the "Renewal Rate Notice") of the prevailing  market
rate for the Renewal Term within  thirty (30) days after  Landlord's  receipt of
the  Election  Notice.  Tenant  shall have sixty (60) days after  receipt of the
Renewal Rate Notice (the "Response  Period") to advise  Landlord  whether or not
Tenant agrees with Landlord's  determination of the prevailing  market rate and,
if Tenant disagrees with such determination,  to discuss and negotiate such rate
with Landlord. If Tenant agrees with Landlord's determination,  or if during the
Response  Period the parties agree in writing on a different  rental rate,  then
Landlord  and  Tenant  shall  promptly  enter  into an  amendment  to this Lease
providing  for the lease of the Premises by Tenant  during the Renewal Term upon
the terms stated in the Renewal Rate Notice or such other terms as may be agreed
to by the parties during the Response  Period,  each in the exercise of its sole
and absolute  discretion.  If Tenant disputes  Landlord's  determination  of the
prevailing  market  rate  and if the  parties  fail to  agree  in  writing  on a
different  rental rate prior to the  expiration of the Response  Period,  Tenant
shall  have the right to  rescind  its  Election  Notice in  writing  within the
Response  Period and neither party shall have any further  rights or obligations
under this  Paragraph  6(a).  If Tenant fails to provide  Landlord  with written
notice of rescission prior to the expiration of the Response Period, then Tenant
shall be deemed to have  accepted  Landlord's  determination  of the  prevailing
market  rate  (except to the extent  that  Landlord  and Tenant  have  agreed in
writing on a different rental rate as provided in this Paragraph 6(a)).

     (b) Except as expressly  provided in Paragraph 6(a) above Tenant shall have
no further options,  rights of negotiation or rights to renew or extend the Term
of the Lease.  Without  limiting  the  foregoing,  Addendum  Two to the Lease is
hereby deleted in its entirety.

7.   Environmental Covenants

     Prior to  executing  this  Amendment,  Tenant has  completed,  executed and
delivered to Landlord a Hazardous  Materials  Disclosure  Certificate  ("Initial
Disclosure Certificate"),  a fully completed copy of which is attached hereto as
Exhibit  A  and  incorporated  herein  by  this  reference.   Tenant  covenants,
represents  and  warrants  to  Landlord  that  the  information  on the  Initial
Disclosure  Certificate  is  true  and  correct  and  accurately  describes  the
Hazardous Materials which are being manufactured,  treated, used or stored on or
about the  Premises  by Tenant or Tenant's  Agents.  Tenant  shall,  on or about
January 1 of each year during the Term and at such other times as Tenant desires
to manufacture,  treat,  use or store on or about the Premises new or additional
Hazardous Materials which were not listed on the Initial Disclosure Certificate,
complete,  execute and deliver to  Landlord  an updated  Disclosure  Certificate
(each, an "Updated Disclosure Certificate") describing Tenant's then current and
proposed  future uses of  Hazardous  Materials on or about the  Premises,  which
Updated Disclosure Certificates shall be in the same format as that which is set
forth in Exhibit A or in such  updated  format as Landlord may require from time
to time. Tenant shall deliver an Updated Disclosure  Certificate to Landlord not
less than  thirty (30) days prior to the date  Tenant  intends to  commence  the
manufacture,  treatment, use or storage of new or additional Hazardous Materials
on or about the  Premises,  and  Landlord  shall  have the right to  approve  or
disapprove such new or additional  Hazardous  Materials in its sole and absolute
discretion.  Notwithstanding  anything to the  contrary  contained in the Lease,
Tenant shall make no use of Hazardous  Materials on or about the Premises except
as described in the Initial  Disclosure  Certificate or as otherwise approved by
Landlord in writing in accordance with this Paragraph 7.

     The  provisions of this Paragraph 7 shall survive the expiration or earlier
termination of this Lease.

8.   Destruction And Damage

     Paragraph  22 of the Lease and  Paragraphs 9 and 10 of Addendum One thereto
are hereby  amended to provide  that the time periods  specified  in  Paragraphs
22(a)(1),  22(a)(2),  and 22(b) of the Lease and Paragraphs 9 and 10 of Addendum
One shall commence to run on the date Landlord  obtains actual  knowledge of the
damage  or  destruction,  rather  than on the  actual  date of  such  damage  or
destruction, if different.

9.   Brokers

     Tenant represents and warrants to Landlord that neither it nor its officers
or agents nor anyone  acting on its behalf has dealt with any real estate broker
except Cushman Realty  Corporation/Roger  Gage, in the  negotiating or making of
this Amendment,  and Tenant agrees to indemnify and hold harmless  Landlord from
any claim or claims, and costs and expenses, including attorneys' fees, incurred
by the Landlord in conjunction with any such claim or claims of any other broker
or brokers to a commission in connection  with this Amendment as a result of the
actions of Tenant.

10.  Miscellaneous

     (a) As amended  hereby,  the Lease is hereby  ratified and confirmed in all
respects.  In the  event  of any  inconsistencies  between  the  terms  of  this
Amendment and the Lease, the terms of this Amendment shall prevail.

     (b) This  Amendment  shall bind and inure to the  benefit of  Landlord  and
Tenant and their respective legal representatives and successors and assigns.

     In Witness Whereof,  Landlord and Tenant have executed this Amendment as of
the date first above written.

                                 Landlord: Aetna Life Insurance Company,
                                           a Connecticut corporation

                        By: Allegis Realty Investors llc,

                                                Its Investment Advisor and Agent

                                                By:     /s/Sylvia Milikian

                                                Its:     Vice President

                            Tenant:  Centigram Communications Corporation,
                                           a Delaware corporation

                                                By:     /s/Tom Brunton

                                                Its:     Sr. VP and CFO



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