PHYSICIAN SUPPORT SYSTEMS INC
8-K, 1997-01-08
MANAGEMENT SERVICES
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<PAGE>
 
                                 UNITED STATES
                       SECURITIES AND EXCHANGE COMMISSION
                             WASHINGTON, D.C. 20549

                                    FORM 8-K

                                 CURRENT REPORT
     PURSUANT TO SECTION 13 OR 15(D) OF THE SECURITIES EXCHANGE ACT OF 1934


 
 
Date of Report (Date of earliest event reported)        December 31, 1996
                                                 -------------------------------
 
                        Physician Support Systems, Inc.
- --------------------------------------------------------------------------------
            (Exact name of registrant as specified in its charter)
 
 Delaware                               33-80731             13-3624081
- --------------------------------------------------------------------------------
 (State or other jurisdiction           (Commission          (IRS Employer
 of incorporation)                      File Number)         Identification No.)
 
        Route 230 and Eby-Chiques Road, Mt. Joy, PA              17552
- --------------------------------------------------------------------------------
         (Address of principal executive offices)                (Zip Code)
 
Registrant's telephone number, including area code      (717) 653-5340
                                                   -----------------------------

                                not applicable
- ------------------------------------------------------------------------
        (Former name or former address, if changed since last report.)

                                       1
<PAGE>
 
Item 2.  Acquisition or Disposition of Assets.

         On December 31, 1996, Physician Support Systems, Inc., a Delaware
corporation (the "Company"), acquired all of the outstanding capital stock of
Revenue Production Management, Inc., an Illinois corporation ("RPM"), through a
merger of a wholly owned subsidiary of the Company with and into RPM (the
"Merger").  RPM provides billing, accounts receivable management and other
business services to hospitals and hospital-based physicians.

         All of the shares of capital stock of RPM issued and outstanding
immediately before the Merger were converted at the time of the Merger  into the
right to receive an aggregate of 315,048 shares of common stock, par  value
$.001 per share (the "Common Stock"), of the Company.  The Merger will be
accounted for by the Company as a "pooling of interests."

         In connection with the Merger, the Company granted the former RPM
stockholders the right to include their shares of Common Stock acquired in the
Merger in certain registrations of Common Stock and to demand, under certain
circumstances and subject to certain limitations, that their shares of Common
Stock be registered for public sale at various times.

         In addition, each of the former RPM stockholders entered into
employment agreements with RPM in connection with the Merger, pursuant to which
they agreed to be employed by RPM for a period of three or four years after the
Merger, as the case may be.

Item 7.  Financial Statements.  Pro Forma Financial Information and Exhibits.

         (a)  Financial Statements of Businesses Acquired.
         (b)  Pro Forma Financial Information.

         As of the date of this Report, it is impracticable to provide the
required financial statements and pro forma financial information relating to
RPM. Such statements and information will be filed as soon as they become
available, and in any event not later than 60 days after the date this Report is
filed with the Securities and Exchange Commission.

         (c)   Exhibits.

         (2)   Agreement and Plan of Merger, dated as of December 31, 1996, 
               among Physician Support Systems, Inc., PSS Revenue Production
               Management, Inc. and Revenue Production Management, Inc.
               (omitting schedules and exhibits thereto, which will be furnished
               supplementally to the Commission upon request).
               
         (4)   Registration Rights Agreement, dated as of December 31, 1996,
               among Physician Support Systems, Inc. and the former stockholders
               of Revenue Production Management, Inc.
               
         (99)  Copy of press release issued by the Company on January 2, 1997.

                                       2
<PAGE>
 
                                   SIGNATURES

     Pursuant to the requirements of the Securities and Exchange Act of 1934,
the registrant has duly caused this report to be signed on its behalf by the
undersigned hereunder duly authorized.

Date:  January 8, 1997.

                              PHYSICIAN SUPPORT SYSTEMS, INC.



                              By:  /s/ David S. Geller
                                 -------------------------------------
                                 David S. Geller
                                 Senior Vice President and Chief
                                   Financial Officer

                                       3
<PAGE>
 
                                 EXHIBIT INDEX

Exhibit 2

Agreement and Plan of Merger, dated as of December 31, 1996, among Physician
Support Systems, Inc., PSS Revenue Production Management, Inc. and Revenue
Production Management, Inc. (omitting schedules and exhibits thereto, which will
be furnished supplementally to the Commission upon request).

Exhibit 4

Registration Rights Agreement, dated as of December 31, 1996, among Physician
Support Systems, Inc. and the former stockholders of Revenue Production
Management, Inc.

Exhibit 99

Copy of press release issued by the Company on January 2, 1997.

                                       4

<PAGE>
                                                                       EXHIBIT 2

================================================================================




                         AGREEMENT AND PLAN OF MERGER



                         Dated as of December 31, 1996



                                     Among



                       PHYSICIAN SUPPORT SYSTEMS, INC.,



                    PSS REVENUE PRODUCTION MANAGEMENT, INC.



                                      and



                      REVENUE PRODUCTION MANAGEMENT, INC.





================================================================================
<PAGE>
 
                               TABLE OF CONTENTS



Introduction..............................................................1


                                  ARTICLE I  

                                  The Merger
                                  ----------


SECTION 1.1.    The Merger................................................1
SECTION 1.2.    Closing...................................................1
SECTION 1.3.    Effective Time............................................1
SECTION 1.4.    Effects of the Merger.....................................2
SECTION 1.5.    Certificate of Incorporation and By-Laws..................2
SECTION 1.6.    Directors.................................................2
SECTION 1.7.    Officers..................................................2
SECTION 1.8.    Tax-Free Reorganization...................................2
SECTION 1.9.    Accounting Treatment......................................2


                                  ARTICLE II

               Effect of the Merger on the Capital Stock of the
              Constituent Corporations; Exchange of Certificates
              --------------------------------------------------


SECTION 2.1. Effect on Capital Stock......................................3

(a)     Capital Stock of Merger Subsidiary................................3
(b)     Cancellation of Treasury Stock and Parent-Owned Stock.............3
(c)     Conversion of Company Common Stock................................3
(d)     Adjustment of Exchange Ratio......................................3

SECTION 2.2. Exchange of Certificates.....................................3

(a)     Parent To Provide Merger Consideration............................3
(b)     Exchange Procedure................................................3
(c)     Distributions with Respect to Unexchanged Shares..................4
(d)     No Further Ownership Rights in Common Stock.......................4
(e)     No Liability......................................................5
(f)     No Fractional Shares..............................................5
<PAGE>
 
                                                                        Page
                                                                        ----

                                  ARTICLE III

                        Representations and Warranties
                        ------------------------------

SECTION 3.1. Representations and Warranties of the Company................5

(a)     Organization, Standing and Power..................................5
(b)     Authority; Binding Agreements.....................................5
(c)     Capitalization; Equity Interests..................................6
(d)     Conflicts; Consents...............................................6
(e)     Financial Information.............................................7
(f)     Absence of Changes................................................8
(g)     Assets, Property and Related Matters; Real Property...............9
(h)     Patents, Trademarks and Similar Rights...........................10
(i)     Insurance........................................................10
(j)     Agreements, Etc..................................................10
(k)     Litigation, Etc..................................................11
(l)     Compliance; Governmental Authorizations .........................11
(m)     Labor Relations; Employees ......................................11
(n)     Accounts Receivable .............................................13
(o)     Customers .......................................................13
(p)     Accounts Payable ................................................13
(q)     Related Party Transactions ......................................13
(r)     Billing and Collection Practices ................................14
(s)     Tax Matters .....................................................14
(t)     Disclosure ......................................................15
(u)     Bank Accounts; Powers-of-Attorney ...............................16
(v)     Accounting Matters ..............................................16
(w)     Brokers .........................................................16

SECTION 3.2. Representations and Warranties by Merger Subsidiary 
             and Parent..................................................16

(a)     Organization, Standing and Power ................................16
(b)     Authority; Binding Agreements ...................................16
(c)     Conflicts; Consents .............................................17
(d)     Capitalization ..................................................17
(e)     SEC Documents; Financial Statements; No Undisclosed Liabilities .18
(f)     Absence of Certain Changes or Events ............................18
(g)     Litigation, Etc. ................................................18
(h)     Compliance; Govenmental Authorizations ..........................19
(i)     Accounting Matters ..............................................19
(j)     Billing and Collection Practices ................................19
(k)     Brokers .........................................................19

                                      -ii-
<PAGE>
 
                                                                        Page
                                                                        ----


                                  ARTICLE IV
                                  ----------

                             Additional Agreements
                             ---------------------


SECTION 4.1. Expenses ...................................................20
SECTION 4.2. Conduct of Business ........................................20
SECTION 4.3. Affiliates .................................................20
SECTION 4.4. Agreements of Parent Affiliates ............................20
SECTION 4.5. Nasdaq .....................................................20
SECTION 4.6. Intentionally Omitted ......................................20
SECTION 4.7. Further Assurances .........................................20
SECTION 4.8. No Shopping ................................................21
SECTION 4.9. Access and Information .....................................21
SECTION 4.10.Announcements ..............................................21
SECTION 4.11.Confidentiality ............................................21
SECTION 4.12.Release of Personal Guarantees .............................22


                                   ARTICLE V

                             Conditions Precedent
                             --------------------

SECTION 5.1. Conditions to Each Party's Obligation To Effect the Merger..22

(a) No Injunctions or Restraints ........................................22
(b) Indemnification Agreement ...........................................22

SECTION 5.2. Conditions to Obligations of Parent and Merger Subsidiary...22

(a) Representations and Warranties ......................................22
(b) Performance of Obligations of the Company ...........................22
(c) Consents, Amendments and Terminations ...............................23
(d) Opinion of Counsel ..................................................23
(e) Due Diligence .......................................................23
(f) Employment Agreements ...............................................23
(g) Non-Competition Agreements ..........................................23
(h) Affiliates ..........................................................23
(i) Investment Letter ...................................................23
(j) Resignation Letters .................................................23
(k) Other Documents .....................................................23

SECTION 5.3. Conditions to Obligation of the Company.....................23

(a) Representations and Warranties ......................................23
(b) Performance of Obligations of the Parent and Merger Subsidiary. .....24

                                     -iii-
<PAGE>
 
                                                                        Page
                                                                        ----

(c) Registration Rights Agreement .......................................24
(d) Opinion..............................................................24
(e) Other Documents .....................................................24

                                  ARTICLE VI 

                                 Miscellaneous

SECTION 6.1.  Entire Agreement...........................................24
SECTION 6.2.  Descriptive Headings; Certain Interpretations..............24
SECTION 6.3.  Notices....................................................24
SECTION 6.4.  Counterparts...............................................25
SECTION 6.5.  Survival...................................................25
SECTION 6.6.  Benefits of Agreement......................................26
SECTION 6.7.  Amendments and Waivers.....................................26
SECTION 6.8.  Assignment.................................................26
SECTION 6.9.  Enforceability.............................................26
SECTION 6.10. Governing Law..............................................26

Exhibits

A    Form of Indemnification Agreement
B    Form of Opinion of Counsel of the Company 
C-1  Form of Grabowski Employment Agreement
C-2  Form of Clutts Employment Agreement
C-3  Form of Greene Employment Agreement
D    Form of Non-Competition Agreement
E    Form of Affiliate Agreement
F    Form of Investment Letter
G    Form of Registration Rights Agreement
H    Form of Opinion of Counsel of Parent and Merger Subsidiary

                                      -iv-
<PAGE>
 
          Agreement and Plan of Merger dated as of December 31, 1996 
          among Physician Support Systems, Inc., a Delaware corporation 
          ("Parent"), PSS Revenue Production Management, Inc., a 
          Delaware corporation and a wholly owned subsidiary of Parent
          ("Merger Subsidiary"), and Revenue Production Management, Inc., 
          an Illinois corporation (the "Company").
          ----------------------------------------

                                   Introduction
                                   ------------

          The Board of Directors of each of Parent, Merger Subsidiary and the
Company, and the stockholders of the Company, each have unanimously approved the
merger of Merger Subsidiary into the Company (the "Merger"), upon the terms and
subject to the conditions set forth in this Agreement.  As a result of the
Merger, each issued and outstanding share of the Common Stock, par value $1.00
per share (the "Company Common Stock"), of the Company not owned directly or
indirectly by Parent or the Company will be converted into the right to receive
the consideration provided in this Agreement.

          The parties to this Agreement intend that the Merger qualify as a
"reorganization" within the meaning of Section 368 of the Internal Revenue Code
of 1986, as amended (the "Code").

          Parent, Merger Subsidiary and the Company desire to make certain
representations, warranties, covenants and agreements in connection with the
Merger and also to prescribe various conditions to the Merger.

          The parties agree as follows:

                                 ARTICLE I

                                 The Merger

          SECTION 1.1.  The Merger.  Upon the terms and subject to the
                        ----------
conditions set forth in this Agreement, and in accordance with the Illinois
Business Corporation Act of 1983, as amended ("Illinois Law") and the Delaware
General Corporation Law ("Delaware Law"), Merger Subsidiary shall be merged with
and into the Company at the Effective Time of the Merger (defined below in
Section 1.3).  Following the Merger, the separate corporate existence of Merger
Subsidiary shall cease and the Company shall continue as the surviving
corporation (the "Surviving Corporation") and shall succeed to and assume all
the rights and obligations of Merger Subsidiary in accordance with Illinois Law
and Delaware Law.

          SECTION 1.2.  Closing.  The closing of the Merger (the "Closing") will
                        -------
take place at 10:00 a.m. on a date to be specified by the parties, which
(subject to satisfaction or waiver of the conditions set forth in Sections 5.2
and 5.3) shall be no later than the second business day after satisfaction or
waiver of the conditions set forth in Section 5.1, at the offices of Howard,
Darby & Levin, 1330 Avenue of the Americas, New York, New York 10019, unless
another date or place is agreed to in writing by the parties hereto (such date
upon which the Closing occurs, the "Closing Date").

          SECTION 1.3.  Effective Time.  As soon as practicable following the
                        --------------
satisfaction or waiver of the conditions set forth in Article V, the parties
shall file an articles of merger or other appropriate documents in the office of
the Illinois Secretary of State (the 
<PAGE>
 
"Articles of Merger") and a certificate of merger or other appropriate documents
in the office of the Delaware Secretary of State (the "Certificate of Merger")
executed in accordance with the relevant provisions of Illinois Law and Delaware
Law, respectively, and shall make all other filings or recordings required under
Illinois Law and Delaware Law. The Merger shall become effective at such time as
the Articles of Merger is duly filed with the Illinois Secretary of State and
the Certificate of Merger is duly filed with the Delaware Secretary of State
(the time the Merger becomes effective, the "Effective Time of the Merger").

                       SECTION 1.4.      Effects of the Merger.  The Merger
                                         ---------------------
shall have the effects set forth in the Illinois Law and the Delaware Law.

          SECTION 1.5.  Certificate of Incorporation and By-Laws.  (a) The
                        ----------------------------------------
Certificate of Incorporation of the Company as in effect at the Effective Time
of the Merger shall be the Certificate of Incorporation of the Surviving
Corporation, until changed or amended.

          (b) The By-Laws of the Company as in effect at the Effective Time of
the Merger shall be the By-Laws of the Surviving Corporation, until changed or
amended.

          SECTION 1.6.  Directors.  Following the Effective Time of the Merger,
                        ---------
the directors of the Surviving Corporation shall be Raymond E. Clutts, Paul A.
Grabowski, David S. Geller, Peter W. Gilson and Hamilton F. Potter III, until
the earlier of their resignation or removal or until their successors are duly
elected and qualified.  As long as Raymond E. Clutts and Paul A. Grabowski are
employees of the Surviving Corporation and wish to serve as directors on the
Surviving Corporation's Board of Directors, Parent shall take such action as
shall be necessary so that such persons are elected to, and not removed from,
such Board of Directors; provided that, after the first anniversary of the
Effective Time of the Merger, Parent (in its sole discretion) may cause one of
such persons to be removed from such Board of Directors.

          SECTION 1.7.  Officers.  The officers of Company at the Effective Time
                        --------
of the Merger shall be officers of the Surviving Corporation, until the earlier
of their resignation or removal or until their successors are duly elected and
qualified.  In addition, Hamilton F. Potter III, Peter W. Gilson and David S.
Geller shall each hold the office of Senior Vice President of the Surviving
Corporation and Mr. Geller shall also hold the office of Chief Financial Officer
and Assistant Secretary of the Surviving Corporation.

          SECTION 1.8.  Tax-Free Reorganization.  The Merger is intended to be a
                        -----------------------
reorganization within the meaning of Section 368 of the Code, and this Agreement
is intended to be a "plan of reorganization" within the meaning of the
regulations promulgated under Section 368 of the Code.

          SECTION 1.9.  Accounting Treatment.  The business combination to be
                        --------------------
effect by the Merger is intended to be treated for accounting purposes as a
"pooling of interests."

                                      -2-
<PAGE>
 
                                  ARTICLE II

               Effect of the Merger on the Capital Stock of the
              Constituent Corporations; Exchange of Certificates

          SECTION 2.1.  Effect on Capital Stock.  As of the Effective Time of
                        -----------------------
the Merger, by virtue of the Merger and without any action on the part of the
holder of any shares of Company Common Stock or any shares of capital stock of
Merger Subsidiary:

        (a)  Capital Stock of Merger Subsidiary.  Each issued and outstanding 
             ----------------------------------
share of the capital stock of Merger Subsidiary shall be converted into and
become one fully paid and nonassessable share of Common Stock, par value $1.00
per share, of the Surviving Corporation.

        (b)  Cancellation of Treasury Stock and Parent-Owned Stock. Each share
             -----------------------------------------------------
of Company Common Stock that is owned by the Company or by any subsidiary
(defined in Section 3.1(c)) of the Company and each share of Company Common
Stock that is owned by Parent, Merger Subsidiary or any other subsidiary of
Parent shall automatically be canceled and retired and shall cease to exist, and
no consideration shall be delivered in exchange therefor.

        (c)  Conversion of Company Common Stock.  Subject to Section 2.2(f),
             ----------------------------------
each issued and outstanding share of Company Common Stock (other than shares to
be canceled in accordance with Section 2.1(b)) shall be converted into the right
to receive (the "Merger Consideration") 315.0485 fully paid and nonassessable
shares of Common Stock, par value $.001 per share (the "Parent Common Stock"),
of Parent (rounded to the nearest ten-thousandth of a share) (the "Exchange
Ratio"). As of the Effective Time of the Merger, all such shares of Company
Common Stock shall no longer be outstanding and shall automatically be canceled
and retired and shall cease to exist, and each holder of a certificate
representing any such shares of Company Common Stock shall cease to have any
rights with respect thereto, except the right to receive the Merger
Consideration and any cash in lieu of fractional shares of Parent Common Stock
to be issued in exchange therefor upon surrender of such certificate in
accordance with Section 2.2(f) and any dividends or other distributions to which
such holder is entitled pursuant to Section 2.2(c), in each case, without
interest.

        (d)  Adjustment of Exchange Ratio.  If after the date hereof and prior
             ----------------------------
to the Effective Time of the Merger, Parent shall have declared a stock split
(including a reverse split) of Parent Common Stock or a dividend payable in
Parent Common Stock, or any other distribution of securities or extraordinary
dividend (in cash or otherwise) to holders of Parent Common Stock with respect
to their Parent Common Stock (including such a distribution or dividend made in
connection with a recapitalization, reclassification, merger, consolidation,
reorganization or similar transaction), then the Exchange Ratio referred to in
Section 2.1(c) shall be appropriately adjusted to reflect such stock split or
dividend or other distribution of securities.

          SECTION 2.2. Exchange of Certificates.  (a) Parent To Provide Merger
                       ------------------------       ------------------------
Consideration.  Parent shall take all necessary steps to have available promptly
- -------------
after the Effective Time of the Merger the certificates representing the shares
of Parent Common Stock issuable in exchange for the outstanding shares of
Company Common Stock pursuant to Section 2.1 and, from time to time, cash for
payment in lieu of fractional shares pursuant to Section 2.2(h).

        (b)  Exchange Procedure.  At or prior to the Effective Time of the 
             ------------------
Merger, Parent shall make available to each holder of record of a certificate or
certificates which immediately 

                                      -3-
<PAGE>
 
prior to the Effective Time of the Merger represented outstanding shares of
Company Common Stock (the "Certificates") whose shares were converted into the
right to receive the Merger Consideration relating to the shares represented by
such Certificate or Certificates pursuant to Section 2.1, (i) a form of letter
of transmittal (which shall specify that delivery shall be effected, and risk of
loss and title to the Certificates shall pass, only upon proper delivery of the
Certificates to Parent and shall be in a form and have such other provisions as
Parent may reasonably specify) and (ii) instructions for use in effecting the
surrender of the Certificates in exchange for the Merger Consideration relating
to the shares represented by such Certificate or Certificates. Upon surrender of
a Certificate for cancellation to Parent or to such agent or agents as may be
appointed by the Parent, together with such letter of transmittal, duly
executed, and such other documents as may reasonably be required by Parent or
such agent, the holder of such Certificate shall be entitled to receive in
exchange therefor the Merger Consideration relating to the shares represented by
such Certificate or Certificates into which the shares of Company Common Stock
shall have been converted pursuant to Section 2.1, cash in lieu of fractional
shares of Parent Common Stock to which such holder is entitled pursuant to
Section 2.2(f) and any dividends or other distributions to which such holder is
entitled pursuant to Section 2.2(c), and the Certificate so surrendered shall be
canceled. In the event of a transfer of ownership of Company Common Stock which
is not registered in the transfer records of the Company, payment may be made to
a person other than the person in whose name the Certificate so surrendered is
registered, if such Certificate shall be properly endorsed or otherwise be in
proper form for transfer and the person requesting such payment shall pay any
transfer or other taxes required by reason of the payment to a person other than
the registered holder of such Certificate or establish to the satisfaction of
the Surviving Corporation that such tax has been paid or is not applicable. At
any time after the Effective Time of the Merger, each Certificate shall be
deemed to represent only the right to receive upon surrender the Merger
Consideration relating to the shares represented by such Certificate or
Certificates into which the shares of Company Common Stock shall have been
converted pursuant to Section 2.1, cash in lieu of any fractional shares of
Parent Common Stock as contemplated by Section 2.2(f) and any dividends or other
distributions to which such holder is entitled pursuant to Section 2.2(c), in
each case, without interest thereon.

        (c)  Distributions with Respect to Unexchanged Shares. No dividends or
             ------------------------------------------------
other distributions with respect to Parent Common Stock with a record date after
the Effective Time of the Merger shall be paid to the holder of any
unsurrendered Certificate with respect to the shares of Parent Common Stock, and
no cash payment in lieu of fractional shares shall be paid to any such holder
pursuant to Section 2.2(f), in each case until the surrender of such Certificate
in accordance with this Article II. Subject to the effect of applicable escheat
laws, following surrender of any such Certificate, there shall be paid to the
holder of the certificate representing whole shares of Parent Common Stock
issued in exchange therefor, without interest, (i) at the time of such
surrender, the amount of any cash payable in lieu of a fractional share of
Parent Common Stock to which such holder is entitled pursuant to Section 2.2(f)
and the amount of dividends or other distributions with a record date after the
Effective Time of the Merger theretofore paid with respect to such whole shares
of Parent Common Stock and (ii) at the appropriate payment date, the amount of
dividends or other distributions with a record date after the Effective Time of
the Merger but prior to such surrender and with a payment date subsequent to
such surrender payable with respect to such whole shares of Parent Common Stock.

        (d)  No Further Ownership Rights in Common Stock.  All Merger 
             -------------------------------------------
Consideration paid upon the surrender of Certificates in accordance with the
terms of this Article II (including any cash paid pursuant to Section 2.2(f))
shall be deemed to have been paid in full satisfaction of all rights pertaining
to the shares of Company Common Stock represented by such Certificates, 

                                      -4-
<PAGE>
 
and there shall be no further registration of transfers on the stock transfer
books of the Surviving Corporation of the shares of Company Common Stock which
were outstanding immediately prior to the Effective Time of the Merger. If,
after the Effective Time of the Merger, Certificates are presented to the
Surviving Corporation for any reason, they shall be canceled and exchanged as
provided in this Article II.

        (e)  No Liability.  If any Certificates shall not have been surrendered
             ------------
prior to six months after the Effective Time of the Merger, the Merger
Consideration (and any cash payable pursuant to Section 2.2(c) or 2.2(f))
payable in respect of such Certificates shall be held by Parent, after which
time any holders of such Certificates shall look only to Parent for such Merger
Consideration (and such cash) in respect of such Certificates. None of Parent,
Merger Subsidiary or the Company shall be liable to any person in respect of any
Merger Consideration (or any cash payable pursuant to Section 2.2(c) or 2.2(f))
delivered to a public official pursuant to any applicable abandoned property,
escheat or similar law.

        (f)  No Fractional Shares.  No certificates or scrip representing
             --------------------
fractional shares of Parent Common Stock shall be issued upon the surrender for
exchange of Certificates, and such fractional share interests will not entitle
the owner thereof to vote or to any rights of a stockholder of Parent.
Notwithstanding any other provision of this Agreement, each holder of shares of
Company Common Stock exchanged pursuant to the Merger who would otherwise have
been entitled to receive a fraction of a share of Parent Common Stock (after
taking into account all Certificates delivered by such holder) shall receive, in
lieu thereof, cash (without interest) in an amount equal to such fractional part
of a share of Parent Common Stock multiplied by $16.85.


                                  ARTICLE III

                        Representations and Warranties
                        ------------------------------

          SECTION 3.1. Representations and Warranties of the Company The Company
                       ---------------------------------------------
represents and warrants to Parent and Merger Subsidiary as follows:

        (a)  Organization, Standing and Power. The Company (i) is a corporation
             --------------------------------
duly organized, validly existing and in good standing under the laws of the
State of Illinois and (ii) has all requisite corporate power and authority to
own, lease and operate its properties and to carry on its business as now being
conducted. The Company is duly qualified to do business and is in good standing
in each jurisdiction in which such qualification is necessary because of the
property owned, leased or operated by it or because of the nature of its
business as now being conducted. The Company has delivered to Parent complete
and correct copies of its Certificate of Incorporation and By-Laws and all
amendments thereto to the date hereof and has made available to Parent its
minute books and stock records. Section 3.1(a) of the disclosure schedule
delivered by the Company to Parent and Merger Subsidiary prior to the execution
of this Agreement (the "Disclose Schedule") contains (i) a true and correct list
of the jurisdictions in which the Company is qualified to do business as a
foreign corporation and (ii) a true and correct list of the directors and
officers of the Company as of the date of this Agreement and at all times since
the last annual meeting of the board of directors and the shareholders of the
Company held on February 10, 1996.

        (b)  Authority; Binding Agreements.  The execution and delivery of this
             -----------------------------
Agreement and the consummation of the Merger and the other transactions
contemplated hereby 

                                      -5-
<PAGE>
 
have been duly and validly authorized by all necessary corporate action of the
Company. The Company has all requisite corporate power and authority to enter
into this Agreement and to consummate the Merger and the other transactions
contemplated hereby and the Company has duly executed and delivered this
Agreement. The stockholders of the Company have unanimously approved this
Agreement, the Merger and the other transactions contemplated hereby in
accordance with the requirements of the Illinois Law and the Certificate of
Incorporation and By-Laws of the Company. This Agreement is the valid and
binding obligation of the Company enforceable against the Company in accordance
with its terms subject to bankruptcy, insolvency, fraudulent transfer,
reorganization, moratorium and other laws of general applicability relating to
or affecting creditors' rights and to general equitable principles.

        (c)  Capitalization; Equity Interests.  The authorized capital stock of
             --------------------------------
the Company consists of 100,000 shares of Company Common Stock. At the time of
execution of this Agreement, 1,000 shares of Company Common Stock were issued
and outstanding. Section 3.1(c) of the Disclosure Schedule contains a true and
correct list of all of the owners (of record and beneficially) of the issued and
outstanding shares of Company Common Stock specifying the number of such shares
owned by, and the address of, each such person. Except as set forth above, at
the time of execution of this Agreement, no shares of capital stock or other
voting securities of the Company are issued, reserved for issuance or
outstanding. All outstanding shares of capital stock of the Company are duly
authorized, validly issued, fully paid and nonassessable and not subject to
preemptive rights. There are not any bonds, debentures, notes or other
indebtedness or securities of the Company having the right to vote (or
convertible into, or exchangeable for, securities having the right to vote) on
any matters on which shareholders of the Company may vote. There are not any
securities, options, warrants, calls, rights, commitments, agreements,
arrangements or undertakings of any kind to which the Company is a party or by
which the Company is bound obligating the Company to issue, deliver or sell, or
cause to be issued, delivered or sold, additional shares of capital stock or
other voting securities of the Company or obligating the Company to issue,
grant, extend or enter into any such security, option, warrant, call right,
commitment, agreement, arrangement or undertaking. There are no outstanding
rights, commitments, agreements, arrangements or undertakings of any kind
obligating the Company to repurchase, redeem or otherwise acquire any shares of
capital stock of other voting securities of the Company or any securities of the
type described in the two immediately preceding sentences. The Company does not
have any subsidiaries and, except as set forth in Section 3.1(c) of the
Disclosure Schedule, does not own or hold any equity or other security interests
in any other entity. For purposes of this Agreement, a "subsidiary" of any
person means another person, an amount of the voting securities, other voting
ownership or voting partnership interests of which is sufficient to elect at
least a majority of its Board of Directors or other governing body (or, if there
are no such voting interests, 50% or more of the equity interests of which ) is
owned directly or indirectly by such first person; and a "person" means an
individual, corporation, partnership, joint venture, association, trust,
unincorporated organization or other entity (governmental or otherwise).

        (d)  Conflicts; Consents. The execution and delivery of this Agreement,
             -------------------
the consummation of the Merger and the other transactions contemplated hereby
and the compliance by the Company with the provisions hereof do not and will not
(i) conflict with or result in a breach of the charter, by-laws or other
constitutive documents of the Company, (ii) conflict with or result in a default
(or give rise to any right of termination, cancellation or acceleration) under
any of the provisions of any note, bond, lease, mortgage, indenture, or any
material license, franchise, permit, agreement or other instrument or obligation
to which the Company is a party, or by which the Company or any of the Company's
properties or assets, may be bound 

                                      -6-
<PAGE>
 
or affected, except for such conflicts, breaches or defaults as are set forth in
Section 3.1(d) of the Disclosure Schedule, (iii) violate any law, statute, rule
or regulation or order, writ, injunction or decree applicable to the Company or
any of the Company's properties or assets, except for any such violations that
are immaterial to the Company or any of the Company's properties or assets or
(iv) result in the creation or imposition of any security interest, lien or
other encumbrance upon any property or assets used or held by the Company. No
consent or approval by, or any notification of or filing with, any person is
required in connection with the execution, delivery and performance by the
Company of this Agreement or the consummation of the Merger and the other
transactions contemplated hereby except for (i) the filing with the Securities
and Exchange Commission (the "SEC") such reports under Sections 13 and 16 of the
Securities Exchange Act of 1934, as amended (the "Exchange Act"), as may be
required in connection with this Agreement and the Merger and the other
transactions contemplated hereby, (ii) such filings as may be required under
state securities or "blue sky" laws in connection with the issuance of the
Parent Common Stock in connection with the Merger, (iii) the filing of the
Articles of Merger with the Illinois Secretary of State and the Certificate of
Merger with the Delaware Secretary of State and appropriate documents with the
relevant authorities of other states in which the Company is qualified to do
business, and (iv) such other consents, approvals, orders, authorizations,
registrations, declarations and filings as are set forth in Section 3.1(d) of
the Disclosure Schedule.

        (e)  Financial Information.  (i)  The following financial statements are
             ---------------------
contained in Section 3.1(e) of the Disclosure Schedule:

        (a)  the balance sheets of the Company at December 31, 1994 and 1995 and
     the related statements of income and retained earnings and cash flows for
     the two years ended December 31, 1995, compiled by David J. Miller &
     Associates, LLP, the Company's accountants;

        (b)  the balance sheet of the Company at June 30, 1996 and the related
     statements of income and retained earnings and cash flows for the six
     months ended June 30, 1996, compiled by David J. Miller & Associates, LLP,
     the Company's accountants;

        (c)  the monthly balance sheets of the Company as of the end of each
     month commencing January 1, 1996 through the month end prior to the date of
     this Agreement and the related statement of income for each such month,
     certified by the chief executive officer and the chief financial officer of
     the Company,

        (d)  a monthly schedule of expenses by category of non-continuing
     extraordinary expenses commencing January 1, 1996 through the month end
     prior to the date of this Agreement, and

        (e)  an Estimated Closing Date Balance Sheet of the Company as of
     December 31, 1996, setting forth the Company's best estimate of the
     Company's balance sheet as of such date.

Except as indicated in Section 3.1(e) of the Disclosure Schedule, all such
financial statements have been prepared in conformity with United States
generally accepted accounting principles ("GAAP") applied on a basis consistent
with prior periods and are true, accurate and complete.  The balance sheets of
the Company as at the dates set forth present fairly the financial position of
the Company as at the dates thereof, and the related statements of income and
retained earnings and cash flows of the Company for each of the respective
specified periods then ended present 

                                      -7-
<PAGE>
 
fairly the results of operations of the Company for each of the respective
periods then ended. For the purposes of this Agreement, all financial statements
referred to in this paragraph shall include any notes and schedules to such
financial statements.

        (ii) There were no liabilities or obligations (whether absolute,
accrued, contingent or otherwise, and whether due or to become due) in respect
of the Company which were required to be, in accordance with GAAP, and were not
shown or provided for on the balance sheets of the Company to which such
liabilities or obligations related. All reserves established by the Company are
reflected on the balance sheets of the Company and are adequate and there are no
loss contingencies that are required to be accrued by Statement of Financial
Accounting Standard No. 5 of the Financial Accounting Standards Board which are
not provided for on such balance sheet.

        (f)  Absence of Changes.  Except as set forth in Section 3.1(f) of the
             ------------------
Disclosure Schedule, since August 1, 1996 in connection with transactions
between the Company and the law firm of Grabowski & Clutts, an Illinois
partnership ("G&C"), and since December 31, 1995 in all other instances, the
Company has been operated in the ordinary course consistent with past practice
and there has not been:

        (i)  any material adverse change in its condition (financial or
    otherwise), assets, liabilities, operations, customer contracts or other
    customer arrangements, management personnel, billings, revenues, earnings,
    business or prospects;

        (ii)  any obligation or liability (whether absolute, accrued, contingent
    or otherwise, and whether due or to become due) incurred by the Company,
    other than obligations under customer contracts, current obligations and
    liabilities incurred in the ordinary course of business and consistent with
    past practice;

        (iii)  any payment, discharge or satisfaction of any claim or obligation
    of the Company, except in the ordinary course of business and consistent
    with past practice;

        (iv)  any declaration, setting aside or payment of any dividend or other
    distribution with respect to any shares of capital stock of the Company or
    any direct or indirect redemption, purchase or other acquisition of any such
    shares;

        (v)  any issuance or sale, or any contract entered into for the issuance
    or sale, of any shares of capital stock or securities convertible into or
    exercisable for shares of capital stock of the Company;

        (vi)  any sale, assignment, pledge, encumbrance, transfer or other
    disposition of any tangible asset of the Company, except as contemplated by
    this Agreement, or any sale, assignment, transfer or other disposition of
    any patents, trademarks, service marks, trade names, copyrights, licenses,
    franchises, know-how or any other intangible assets;

        (vii)  any creation of any claim or other encumbrance on any property of
    the Company;

        (viii)  any write-down of the value of any asset or inventory of the
    Company or any write-off as uncollectible of any accounts or notes
    receivable or any portion thereof;

                                      -8-
<PAGE>
 
        (ix)  any cancellation of any debts or claims or any amendment,
    termination or waiver of any rights of value to the Company;

        (x)  any capital expenditure or commitment or addition to property,
    plant or equipment of the Company;

        (xi)  any general increase in the compensation of employees of the
    Company (including any increase pursuant to any bonus, pension, profit-
    sharing or other benefit or compensation plan, policy or arrangement or
    commitment), or any increase in any such compensation or bonus payable to
    any officer, shareholder, director, consultant or agent of the Company
    having an annual salary or remuneration in excess of $40,000;

        (xii)  any material damage, destruction or loss (whether or not covered
    by insurance) affecting any asset or property of the Company;

        (xiii)  any change in the independent public accountants of the Company
    or in the accounting methods or accounting practices followed by the Company
    or any change in depreciation or amortization policies or rates;

        (xiv)  any agreement or action not otherwise referred to in items (i)
    through (xiii) above entered into or taken that is material to the Company;
    or

        (xv)  any agreement, whether in writing or otherwise, to take any of the
    actions specified in the foregoing items (i) through (xiv).

        (g)  Assets, Property and Related Matters; Real Property. (i) The
             ---------------------------------------------------
Company has good title to, or a valid leasehold interest in, as applicable, all
of the assets reflected on the financial statements contained in Section 3.1(e)
of the Disclosure Schedule, free and clear of all mortgages, liens, pledges,
charges or encumbrances of any kind. Such assets (A) are in good operating
condition and repair, subject to ordinary wear and tear and (B) constitute all
of the properties, interests, assets and rights held for use or used in
connection with the business and operations of the Company and constitute all
those necessary to continue to operate the business of the Company consistent
with current and historical practice. All items of personal property owned by
the Company with an original cost or book value in excess of $5,000 are listed
in Section 3.1(g)(i) of the Disclosure Schedule.

        (ii)  Section 3.1(g)(ii) of the Disclosure Schedule sets forth a list
and brief description of all real property and of all personal property with an
original cost or book value in excess of $5,000 owned or leased by the Company
together with a brief description of (A) all buildings and other structures and
material improvements located on such real property, (B) the use to which such
property is being employed or, if not in use, for which it was intended, (C) the
name of the lessor and requirement of consent of the lessor to assignment and
(D) the termination date or notice requirement with respect to termination,
annual rental and renewal or purchase options under such leases. The Company
does not own any real property. With respect to property leased by the Company,
(I) the Company is the owner and holder of all the leasehold interests and
estates purported to be granted by such leases, (II) all leases to which the
Company is a party are in full force and effect and constitute valid and binding
obligations of the Company and, to the knowledge of the Company, of the other
parties thereto, enforceable in accordance with their terms and (III) the
Company has made available to Parent true and complete copies of 

                                      -9-
<PAGE>
 
all leases referred to in Section 3.1(g)(ii) of the Disclosure Schedule. There
exists no default, or any event which upon notice or the passage of time, or
both, would give rise to any default, in the performance by the Company or by
any lessor under any lease. The Company has not, and to the knowledge of the
Company, no other person has, granted any oral or written right to anyone other
than the Company to lease, sublease or otherwise occupy any of the properties
described in Section 3.1(g)(ii) of the Disclosure Schedule through the end of
the applicable lease periods.

        (iii)  The real estate listed in Section 3.1(g)(ii) of the Disclosure
Schedule and all appurtenances and improvements, as used, constructed or
maintained by the Company at any time, conform in all material respects to
applicable Federal, state, local and foreign laws and regulations. To the
knowledge of the Company, the use of the buildings and structures located on
such real property or any appurtenances or equipment does not violate any
restrictive covenants or encroach on any property owned by others. No
condemnation proceeding is pending or, to the knowledge of the Company,
threatened which would preclude or impair the use of any such property by the
Company for the uses for which they are intended.

        (h)  Patents, Trademarks and Similar Rights.  The Company owns or 
             --------------------------------------
licenses all patents, trademarks, service marks, trade names and copyrights, in
each case registered or unregistered, inventions, software (including
documentation and object and source code listings), know-how, trade secrets and
other intellectual property rights (collectively, the "Intellectual Property")
used in its business as presently conducted. Section 3.1(h) of the Disclosure
Schedule contains a list of all Intellectual Property owned and used by the
Company and any Intellectual Property which is licensed for use by others. To
the knowledge of the Company, no Intellectual Property infringes any rights
owned or held by any other person. There is no pending or, to the knowledge of
the Company, threatened claim or litigation against the Company contesting its
right exclusively to use any Intellectual Property. To the knowledge of the
Company, no person is infringing the rights of the Company in any Intellectual
Property. To the knowledge of the Company, no product or service sold by the
Company violates or infringes any intellectual property right owned or held by
any other person. To the knowledge of the Company, in the case of commercially
available "shrink-wrap" software programs (such as Lotus 1-2-3), neither the
Company nor any of its employees has made or is using any unauthorized copies of
any such software programs at any Company location.

        (i)  Insurance.  Section 3.1(i) of the Disclosure Schedule contains a 
             ---------
true and complete list of all policies of casualty, liability, theft, fidelity,
life and other forms of insurance held by the Company. True and complete copies
of such policies have been delivered to Parent. All insurance policies are in
the name of the Company, outstanding and in full force and effect, all premiums
with respect to such policies are currently paid and such policies will not be
affected by, or terminated or lapse by reason of, the transactions contemplated
by this Agreement. The Company has not received notice of cancellation or
termination of any such policy, nor has it been denied or had revoked or
rescinded any policy of insurance, nor borrowed against any such policies. No
claim under any such policy is pending, other than claims made in the ordinary
course of business.

        (j)  Agreements, Etc.  Section 3.1(j) of the Disclosure Schedule 
             ---------------
contains a true and complete list and brief description of all written or oral
contracts, agreements and other instruments to which the Company is a party (i)
relating to indebtedness for money borrowed or capital leases, (ii) of duration
of six months or more from the date hereof and not cancelable without penalty on
30 days or less notice, (iii) relating to commitments in excess of $10,000, (iv)
relating to the employment or compensation of any director, officer, employee,
consultant or 

                                      -10-
<PAGE>
 
other agent of the Company, (v) relating to the sale or other disposition of any
assets, properties or rights, (vi) relating to the lease or similar arrangement
of any machinery, equipment, motor vehicles, furniture, fixture or similar
property, (vii) between the Company and any shareholder of the Company or
affiliates of any shareholder of the Company, (viii) that restricts the
operation of the Company anywhere in the world or (ix) that is otherwise
material to the Company or entered into other than in the ordinary course of
business. The Company is not in default under any such agreement or instrument
where such default could, singly or in the aggregate with defaults under other
agreements or instruments, have a material adverse effect on the business,
operations or condition of the Company, and, to the knowledge of the Company,
all such agreements or instruments are in full force and effect. The Company has
furnished to Parent true and complete copies of all documents described in
Section 3.1(j) of the Disclosure Schedule.

        (k)  Litigation, Etc.  Except as set forth in Section 3.1(k) of the
             ---------------
Disclosure Schedule, there have not been for the past five years, nor are there,
any suits, actions, claims, investigations or legal or administrative or
arbitration proceedings in respect of the Company, pending or, to the knowledge
of the Company, threatened, whether at law or in equity, or before or by any
Federal, foreign, state or municipal or other governmental department,
commission, board, bureau, agency or instrumentality. There have not been for
the past five years, nor are there, any judgments, decrees, injunctions or
orders of any court, governmental department, commission, agency,
instrumentality or arbitrator against the Company or any of its assets or
properties.

        (l)  Compliance; Governmental Authorizations.  (i)  The Company has 
             ---------------------------------------
complied and is in compliance in all material respects with all Federal, state,
local and foreign laws, ordinances, regulations, interpretations and orders
(including those relating to disposal of materials, environmental protection and
occupational safety and health) applicable to the Company. The Company has all
Federal, state, local and foreign governmental licenses and permits necessary to
conduct its business as presently being conducted, which licenses and permits
are set forth in Section 3.1(l) of the Disclosure Schedule. Such licenses and
permits are in full force and effect, no violations are or have been recorded in
respect of any thereof, no proceeding is pending or, to the knowledge of the
Company, threatened, to revoke or limit any thereof, and the Company does not
know of any basis for any such proceeding.

        (ii)  There are no conditions relating to the Company or relating to the
Company's ownership, use or maintenance of any real property previously owned or
operated by the Company or any of its present or past affiliates, and the
Company does not know or have reason to know of any such condition in respect of
such real property not related to the ownership, use or maintenance, that could
lead to any liability for violation of any Federal, state, county or local laws,
regulations, orders or judgments relating to pollution or protection of the
environment or any other applicable environmental, health or safety statutes,
ordinances, orders, rules, regulations or requirements.  The Company has
received, handled, used, stored, treated, shipped and disposed of all hazardous
or toxic materials, substances and wastes (whether or not on its properties or
properties owned or operated by others) in compliance in all material respects
with all applicable environmental, health or safety statutes, ordinances,
orders, rules, regulations or requirements.

        (m)  Labor Relations; Employees.  (i)  Within the last five years, 
             --------------------------
the Company has not experienced any labor disputes with, or any work stoppages
by, a group of employees due to labor disagreements and, to the knowledge of the
Company, there is no such dispute or work stoppage threatened against the
Company. No employee of the Company is represented by any 

                                      -11-
<PAGE>
 
union or collective bargaining agent and, to the knowledge of the Company, there
has been no union organizational effort in respect of any employees of the
Company within the past five years.

        (ii)  Section 3.1(m)(ii) of the Disclosure Schedule contains a list and
a brief, general description of each pension, retirement, savings, deferred
compensation, and profit-sharing plan and each stock option, stock appreciation,
stock purchase, performance share, bonus or other incentive plan, severance
plan, health, group insurance or other welfare plan, or other similar plan and
any "employee benefit plan" within the meaning of Section 3(3) of the Employee
Retirement Income Security Act of 1974 ("ERISA"), under which the Company has
any current or future obligation or liability or under which any employee or
former employee (or beneficiary of any employee or former employee) of the
Company has or may have any current or future right to benefits (the term "plan"
shall include any contract, agreement, policy or understanding, each such plan
being hereinafter referred to individually as a "Plan"). The Company has
delivered to Parent true and complete copies of (A) each Plan, (B) the summary
plan description for each Plan and (C) the latest annual report, if any, which
has been filed with the IRS for each Plan. Each Plan intended to be tax
qualified under Sections 401(a) and 501(a) of the Internal Revenue Code of 1986
(the "Code") has been determined by the IRS to be tax qualified under Sections
401(a) and 501(a) of the Code and, since such determination, no amendment to or
failure to amend any such Plan adversely affects its tax qualified status. There
has been no prohibited transaction within the meaning of Section 4975 of the
Code and Section 406 of Title I of ERISA with respect to any Plan.

        (iii)  No Plan is subject to the provisions of Section 412 of the Code
or Part 3 of Subtitle B of Title I of ERISA. No Plan is subject to Title IV of
ERISA. During the past five years, neither the Company nor any business or
entity controlling, controlled by, or under common control with the Company
contributed to or was obliged to contribute to an employee pension plan that was
subject to Title IV of ERISA.

        (iv)  There are no actions, claims, lawsuits or arbitrations (other than
routine claims for benefits) pending, or, to the knowledge of the Company,
threatened, with respect to any Plan or the assets of any Plan, and the Company
has no knowledge of any facts which could give rise to any such actions, claims,
lawsuits or arbitrations (other than routine claims for benefits). The Company
has satisfied all funding, compliance and reporting requirements for all Plans.
With respect to each Plan, the Company has paid all contributions (including
employee salary reduction contributions) and all insurance premiums that have
become due and any such expense accrued but not yet due has been properly
reflected in the financial information in Section 3.1(e) of the Disclosure
Schedule.

        (v)  Except as described in Section 3.1(m)(ii) of the Disclosure
Schedule, no Plan provides or is required to provide, now or in the future,
health, medical, dental, accident, disability, death or survivor benefits to or
in respect of any person beyond termination of employment, except to the extent
required under any state insurance law or under Part 6 of Subtitle B of Title I
of ERISA and under Section 4980(B) of the Code. No Plan covers any individual
other than an employee of the Company, other than dependents of employees under
health and child care policies listed in Section 3.1(m)(ii) of the Disclosure
Schedule and delivered to Parent.

        (vi)  The consummation of the transactions contemplated by this
Agreement will not (A) entitle any employee of the Company to severance pay or
termination benefits for which Parent or any of its affiliates may become
liable, (B) accelerate the time of payment or

                                      -12-
<PAGE>
 
vesting, or increase the amount of compensation due to any such employee or
former employee for which Parent or any of its affiliates may become liable or
(C) obligate Parent or any of its affiliates to pay or otherwise be liable for
any compensation, vacation days, pension contribution or other benefits to any
employee, consultant or agent of the Company for periods before the Closing Date
(other than any compensation, expense reimbursement, sick leave, vacation,
401(k) matching or company contribution, payments relating to automobile
allowances or vehicle leases or other similar employee benefit owed or accrued
by the Company in the ordinary course of business) or for personnel whom Parent
does not actually employ.

        (vii)  The Company has made no representations or warranties (whether
written or oral, express or implied) contractually or otherwise to any client or
customer of the Company that Company's employees rendering services to such
client or customer are not "leased employees" (within the meaning of Section
414(n) of the Code) or that such employees would not be required to participate
under any pension benefit plan (within the meaning of Section 3(2) of ERISA) (a
"Pension Benefit Plan") of such client or customer of the Company relating
either to (A) providing benefits to employees of the Company under a Pension
Benefit Plan of the Company or (B) making contributions to or reimbursing such
client or customer for any contributions made to a Pension Benefit Plan of such
client or customer on behalf of employees of the Company.

        (n)  Accounts Receivable.  Section 3.1(n) of the Disclosure Schedule
             -------------------
contains a true aged list of unpaid accounts and notes receivable owing to the
Company as of the month end prior to the date of this Agreement, all of which,
to the Company's knowledge, are collectible in the ordinary course of business.

        (o)  Customers.  Section 3.1(o) of the Disclosure Schedule contains 
             ---------
(i) a true and complete list of the customers of the Company for each of the
years ended December 31, 1994 and 1995 and the period beginning January 1, 1996
and ended the month end prior to the date of this Agreement and, as of the date
hereof, any additions or deletions of customers from the month end prior to the
date of this Agreement, (ii) a true and correct description of the effective
date and expiration date and history of renewals for and commission revenue
generated under contracts with each of the customers of the Company listed on
Section 3.1(o) of the Disclosure Schedule, (iii) a true and complete list of all
contracts pursuant to which the Company provides goods or services to its
customers (the "Client Contracts") and (iv) a true and correct description of
(A) the terms and conditions of each verbal Client Contract, (B) any and all
disputes or defaults arising under or with respect to the Client Contracts which
could reasonably be expected to result in a client's termination of its contract
with the Company or claim for damages, and (C) all loans or advances made by the
Company to or on behalf of its customers, which description includes the date of
such loan or advance and the principal balance outstanding as of the date of
this Agreement under each such loan or advance. To the Company's knowledge, the
Client Contracts are valid and enforceable in accordance with their respective
terms with respect to the Company, and are valid and enforceable in accordance
with their respective terms with respect to any other party thereto. To the
Company's knowledge no customer of the Company intends to terminate, fail to
renew or adversely modify any relationship with the Company.

        (p)  Accounts Payable.  Section 3.1(p) of the Disclosure Schedule
             ----------------
contains a true and complete list of all accounts payable of the Company as of
the date hereof.

        (q)  Related Party Transactions.  Except as set forth in Section 3.1(q)
             --------------------------
of the Disclosure Schedule, no current or former partner, director, officer,
employee or shareholder of

                                      -13-
<PAGE>
 
the Company or any associate or affiliate (as defined in the rules promulgated
under the Exchange Act) thereof, or any relative with a relationship of not more
remote than first cousin of any of the foregoing, is presently, or during (x) in
the case of transactions between the Company and G&C, the period beginning on
August 1, 1996 and ending on the date hereof and (y) in all other cases, the
period beginning on January 1, 1996 and ending on the date hereof has been, (i)
a party to any transaction with the Company (including, but not limited to, any
contract, agreement or other arrangement providing for the furnishing of
services by, or rental of real or personal property from, or otherwise requiring
payments to, any such director, officer, employee or shareholder or such
associate) or (ii) to the knowledge of the Company, the direct or indirect owner
of an interest in any corporation, firm, association or business organization
which is a present (or potential) competitor, supplier or customer of the
Company, nor does any such person receive income from any source other than the
Company which relates to the Company's business or should properly accrue to the
Company.

        (r)  Billing and Collection Practices.  (i) The current practices and
             --------------------------------
procedures of the Company with respect to (A) billing on behalf of customers,
(B) receiving and processing Medicare and Medicaid payments due to customers,
(C) holding and transfer of such payments and (D) the method of determining and
collecting the fees received by the Company for services provided by providers
and physicians participating in the Medicare or Medicaid programs are not in
violation in any material respect of the restriction on assignment as set forth
in 42 U.S.C. Section 1395g(c), 42 U.S.C. Section 1395u(b)(6) and 42 U.S.C.
Section 1396(a)(32), and the regulations promulgated thereunder or similar
provisions of any state Medicaid program.

        (ii)  The Company is not engaged in any activity, whether alone or in
concert with one or more of its clients, which would constitute a violation in
any material respect of any Federal laws or of the laws of any state where the
Company does business or otherwise applicable to the Company (including (A)
Federal antifraud and abuse or similar laws pertaining to Medicare, Medicaid, or
any other Federal health or insurance program, (B) state laws pertaining to
Medicaid or any other state health or insurance program, (C) state or Federal
laws pertaining to billings to insurance companies, health maintenance
organizations, and other managed care plans or to insurance fraud, and (D)
Federal and state laws relating to collection agencies and the performance of
collection services) prohibiting fraudulent, abusive or unlawful practices
connected in any way with the provision of health care services, the billing for
such services provided to a beneficiary of any state, Federal or health or
insurance program or credit collection services. Without limiting the generality
of the foregoing, the Company has not, directly or indirectly, paid, offered to
pay or agreed to pay, or solicited or received, any fee, commission, sum of
money, property or other remuneration to or from any person which the Company
knows or has reason to believe to have been illegal under 42 U.S.C. Section
1320a-7b(b) or any similar state law.

        (s)  Tax Matters.  The Company is a "small business corporation" and has
             -----------
maintained a valid election to be an "S" corporation under Subchapter S of the
Code, and the equivalent provisions of all applicable state income tax statutes
since January, 1994. All Federal, state, local and foreign tax returns and tax
reports for periods ending on or prior to the Closing Date by the Company have
been or will be filed, or a valid request for extension has been or will be
filed with respect thereto, on a timely basis (including any extensions) with
the appropriate governmental agencies in all jurisdictions in which such returns
and reports are required to be filed. All such returns and reports are and will
be true, correct and complete in all material respects. All Federal, state,
local and foreign income, profits, franchise, sales, use, occupation, property,
excise, employment and other taxes (including interest, penalties and
withholdings of

                                      -14-
<PAGE>
 
tax) due from and payable by the Company on or prior to the Closing Date have
been fully paid on a timely basis. The Company is not currently the beneficiary
of any extension of time within which to file any tax return. No claim has ever
been made in writing by an authority in a jurisdiction where the Company does
not file tax returns that it is or may be subject to taxation by that
jurisdiction. The books and records maintained by the Company fully reflect
accrued liabilities for all taxes which have accrued but are not yet payable and
that the Company, an "S" corporation, is required to accrue. The Company files
its federal and state corporate income tax returns using the cash basis method
of accounting. All tax liabilities resulting from a change in method of
accounting of the Surviving Corporation after the Closing will become the
liability of Parent or the Surviving Corporation. The books and records
maintained by the Company are reported under the accrual basis method of
accounting. No issues have been raised in writing by the Internal Revenue
Service (the "IRS") or any other taxing authority in connection with any tax
return or report filed by the Company and there are no issues which, either
individually or in the aggregate, could result in any liability for tax
obligations of the Company relating to periods ending on or before December 31,
1995 in excess of the accrued liability for taxes shown on the financial
statements contained in Section 3.1(e)(i) of the Disclosure Schedule. No waivers
of statutes of limitations have been given or requested with respect to the
Company. No material differences exist between the amounts of the book basis and
the tax basis of assets that are not accounted for by an accrual on the books of
the Company for Federal income tax purposes. The Company is not required to
include in income any adjustment pursuant to Section 481(a) of the Code by
reason of a voluntary change in accounting method initiated by the Company, and
the IRS has proposed no adjustment or change in accounting method. The Company
is not a party to any agreement, contract or arrangement that would result,
separately or in the aggregate, in the payment of any "excess parachute
payments" within the meaning of Section 280G of the Code. All transactions or
methods of accounting that could give rise to an understatement of Federal
income tax (within the meaning of Section 6661 of the Code for tax returns filed
on or before December 31, 1990, and within the meaning of Section 6662 of the
Code for tax returns filed after December 31, 1990) have been adequately
disclosed on the tax returns in accordance with Section 6661(b)(2)(B) of the
Code for tax returns filed on or prior to December 31, 1990, and in accordance
with Section 6662(d)(2)(B) of the Code for tax returns filed after December 31,
1990. The Company is not and has not been a United States real property holding
corporation (as defined in Section 897(c)(2) of the Code) during the applicable
period specified in Section 897(c)(1)(ii) of the Code. The Company has complied
(and until the Closing will comply) in all material respects with all applicable
laws relating to the payment and withholding of taxes (including withholding and
reporting requirements under Section 1441 through 1464, 3401 through 3406, 6041
and 6049 of the Code and similar provisions under any other laws) and, within
the time and in the manner prescribed by law, has withheld from wages, fees and
other payments and paid over to the proper governmental or regulatory
authorities all amounts required. No indebtedness of the Company is "corporate
acquisition indebtedness" within the meaning of Section 279(b) of the Code. The
Company has not at any time consented to have the provisions of Section
341(f)(2) of the Code apply to it.

        (t)  Disclosure.  Except as set forth in Section 3.1(t) of the 
             ----------
Disclosure Schedule, there have been no events, transactions or information
relating to the Company which have come to the attention of the Company which
could reasonably be expected to have a material adverse effect on the condition
(financial or otherwise), assets, liabilities, operations, customer contracts or
other customer arrangements, management personnel, billings, revenues, earnings,
business or prospects of the Company, other than general events prevailing
throughout the medical billing and accounts receivable management services
industry which similarly affect firms that directly compete in such industry. To
the Company's knowledge, no representation or warranty of the Company 

                                      -15-
<PAGE>
 
contained in this Agreement, and no statement contained in any certificate,
schedule, annex, list or other writing furnished to Parent, contains any untrue
statement of a material fact or omits to state a material fact necessary to make
the statements contained herein or therein not misleading.

        (u)  Bank Accounts; Powers-of-Attorney.  (i) Section 3.1(u) of the
             ---------------------------------
Disclosure Schedule contains a true and complete list of (A) all bank accounts
and safe deposit boxes of the Company and all persons who are signatories
thereunder or who have access thereto and (B) the names of all persons holding
general or special powers-of-attorney from the Company and a summary of the
terms thereof.

        (ii) The Company has at all times held all customer funds in escrow or
custody accounts with the banking institutions listed in Section 3.1(u) of the
Disclosure Schedule and has maintained adequate accounting and security measures
to ensure the proper collection, maintenance and disbursement of such funds. To
the Company's knowledge, there have been no improper withdrawals or uses of
customer funds held in such accounts.

        (v)  Accounting Matters.  To the Company's knowledge, (i) the Company is
             ------------------
autonomous and has not been a subsidiary of another enterprise within three
years of the date of this Agreement, (ii) the Company has not changed the equity
interest of its voting capital stock in contemplation of effecting the Merger
within three years of the date of this Agreement, and, in connection with the
foregoing, the Company has not during such period made distributions to
stockholders (other than distributions disclosed in the Disclosure Schedule),
and has not issued, exchanged or retired its voting capital stock in
contemplation of the Merger, and (iii) the Company has not within three years of
the date of this Agreement reacquired any shares of its voting capital stock.

        (w)  Brokers.  Except as set forth in Section 3.1(w) of the Disclosure 
             -------
Schedule, no agent, broker, investment banker, person or firm acting on behalf
of the Company or under the authority of the Company is or will be entitled to
any broker's or finder's fee or any other commission or similar fee directly or
indirectly from any of the parties hereto in connection with any of the
transactions contemplated hereby.

          SECTION  3.2.  Representations and Warranties by Merger Subsidiary and
                         -------------------------------------------------------
Parent. Merger Subsidiary and Parent jointly and severally represent and warrant
- ------
to the Company as follows:

        (a)  Organization, Standing and Power.  Each of Merger Subsidiary and
             --------------------------------
Parent (i) is a corporation duly organized, validly existing and in good
standing under the laws of the State of Delaware and (ii) has all requisite
corporate power and authority to own, lease and operate its properties and to
carry on its business as now being conducted. Each of Parent and Merger
Subsidiary is duly qualified to do business and is in good standing in each
jurisdiction in which such qualification is necessary because of the property
owned, leased or operated by it or because of the nature of its business as now
being conducted. Parent has provided the Company with complete and correct
copies of its and Merger Subsidiary's Certificate of Incorporation and By-Laws.

        (b)  Authority; Binding Agreements.  The execution and delivery of this
             -----------------------------
Agreement and the consummation of the Merger and the other transactions
contemplated hereby have been duly and validly authorized by all necessary
corporate action on the part of Parent and Merger Subsidiary. Each of Parent and
Merger Subsidiary has all requisite corporate power and authority to enter into
this Agreement and to consummate the Merger and the other transactions

                                      -16-
<PAGE>
 
contemplated hereby and each of Parent and Merger Subsidiary has duly executed
and delivered this Agreement. This Agreement constitutes a valid and binding
obligation of each of Parent and Merger Subsidiary enforceable against such
party in accordance with its terms subject to bankruptcy, insolvency, fraudulent
transfer, reorganization, moratorium and other laws of general applicability
relating to or affecting creditors' rights and to general equitable principles.

        (c)  Conflicts; Consents. The execution and delivery of this Agreement, 
             -------------------
the consummation of the Merger and the other transactions contemplated hereby
and compliance by Parent and Merger Subsidiary with the other provisions hereof
do not and will not (i) conflict with or result in a breach of the charter, by-
laws or other constitutive documents of Parent or Merger Subsidiary, (ii)
conflict with or result in a default (or give rise to any right of termination,
cancellation or acceleration) under any of the provisions of any note, bond,
lease, mortgage, indenture, or any material license, franchise, permit,
agreement or other instrument or obligation to which Parent or Merger Subsidiary
is a party, or by which Parent or Merger Subsidiary or Parent's or Merger
Subsidiary's properties or assets, may be bound or affected, except for such
conflict, breach or default as to which requisite waivers or consents shall be
obtained before the Closing, or (iii) violate any law, statute, rule or
regulation or order, writ, injunction or decree applicable to Parent or Merger
Subsidiary or Parent's or Merger Subsidiary's properties or assets, except for
any such violations that are immaterial to Parent or Merger Subsidiary or any of
Parent's or Merger Subsidiary's properties or assets. No consent or approval by,
or any notification of or filing with, any person is required in connection with
the execution, delivery and performance by Parent or Merger Subsidiary of this
Agreement or the consummation of the Merger and the other transactions
contemplated hereby, except for (i) the filing with the SEC such reports under
Sections 13 and 16 of the Exchange Act, as may be required in connection with
this Agreement, the Merger and the other transactions contemplated hereby, (ii)
such filings as may be required under state securities or "blue sky" laws in
connection with the issuance of the Parent Common Stock in connection with the
Merger, and (iii) the filing of the Articles of Merger with the Illinois
Secretary of State and the Certificate of Merger with the Delaware Secretary of
State and appropriate documents with the relevant authorities of other states in
which the Company is qualified to do business.

        (d)  Capitalization.  The authorized capital stock of Parent consists of
             --------------
100,000,000 shares of Parent Common Stock and 10,000,000 shares of preferred
stock. At the close of business on December 27, 1996, (i) 8,841,053 shares of
Parent Common Stock were issued and outstanding, (ii) no shares of Parent Common
Stock were held by Parent in its treasury, (iii) 393,500 shares of Parent Common
Stock were reserved for issuance upon exercise of outstanding employee stock
options to purchase shares of Parent Common Stock and (iv) 546,250 shares of
Parent Common Stock were reserved for issuance upon exercise of employee stock
options that are not outstanding but may be issued in the future under Parent's
1996 Stock Option Plan. Except as set forth above, at the time of execution of
this Agreement, no shares of capital stock or other voting securities of Parent
are issued, reserved for issuance or outstanding. All outstanding shares of
capital stock of Parent are, and all shares which may be issued pursuant to this
Agreement will be, when issued, duly authorized, validly issued, fully paid and
nonassessable and not subject to preemptive rights. There are no bonds,
debentures, notes or other indebtedness or securities of Parent having the right
to vote (or convertible into, or exchangeable for, securities having the right
to vote) on any matters on which stockholders of Parent may vote. Except as set
forth above, as of the date of this Agreement, there are no outstanding
securities, options, warrants, calls, rights, commitments, agreements,
arrangements or undertakings of any kind to which Parent or any of its
subsidiaries is a party or by which any of them is bound obligating Parent or
any of its subsidiaries to issue, deliver or sell, or cause to be  

                                      -17-
<PAGE>
 
issued, delivered or sold, additional shares of capital stock or other voting
securities of Parent or of any of its subsidiaries or obligating Parent or any
of its subsidiaries to issue, grant, extend or enter into any such security,
option, warrant, call, right, commitment, agreement, arrangement or undertaking.
There are no outstanding commitments, agreements, arrangements or undertakings
of any kind obligating Parent or any of its subsidiaries to repurchase, redeem
or otherwise acquire any shares of capital stock or other voting securities of
Parent or any of its subsidiaries. As of the date of this Agreement, the
authorized capital stock of Merger Subsidiary consists of 1,000 shares of common
stock, par value $.01 per share, all of which have been validly issued, are
fully paid and nonassessable and are owned by Parent free and clear of any
liens.

        (e)  SEC Documents; Financial Statements; No Undisclosed Liabilities.  
             ---------------------------------------------------------------
Parent has filed all required reports, forms and other documents with the SEC
since the filing of Parent's Registration Statement on Form S-1 for the initial
public offering of Parent Common Stock on December 21, 1995 (the "Parent SEC
Documents"). As of their respective dates, the Parent SEC Documents complied in
all material respects with the requirements of the Securities Act of 1933, as
amended (the "Securities Act"), or the Exchange Act, as the case may be, and the
rules and regulations of the SEC promulgated thereunder applicable to such
Parent SEC Documents, and none of the Parent SEC Documents contained any untrue
statement of a material fact or omitted to state a material fact required to be
state therein or necessary in order to make the statements therein, in light of
the circumstances under which they were made, not misleading. The financial
statements of Parent included in the Parent SEC Documents comply as to form in
all material respects with applicable accounting requirements and the published
rules and regulations of the SEC with respect thereto, have been prepared in
accordance with generally accepted accounting principles (except, in the case of
unaudited statements, as permitted by Form 10-Q of the SEC) applied on a
consistent basis during the periods involved and fairly present the consolidated
financial position of Parent and its consolidated subsidiaries as of the dates
thereof and the consolidated results of their operations and cash flows for the
periods then ended (subject, in the case of unaudited statements, to normal and
recurring year-end audit adjustments not material in scope or amount). Except as
set forth in the Parent Filed SEC Documents (defined in Section 3.2(f)), neither
Parent nor any of its subsidiaries has any material liabilities or obligations
required by generally accepted accounting principles to be recognized or
disclosed on a consolidated balance sheet of Parent and its consolidated
subsidiaries or in the notes thereto and which, individually or in the
aggregate, could reasonably be expected to have a material adverse effect on
Parent and its subsidiaries taken as a whole.

        (f)  Absence of Certain Changes or Events.  Except as disclosed in the
             ------------------------------------
Parent SEC Documents filed and publicly available prior to the date of this
Agreement (the "Parent Filed SEC Documents"), since the date of the most recent
financial statements contained in the Parent Filed SEC Documents, there has not
been any material adverse change in Parent and its subsidiaries taken as a
whole.

        (g)  Litigation, Etc.  Except as disclosed in the Parent Filed SEC
             ---------------
Documents, there are no suits, actions, claims, investigations or legal or
administrative or arbitration proceedings in respect of Parent or any of its
subsidiaries, pending or, to the knowledge of Parent, threatened, whether at law
or in equity, or before or by any Federal, foreign, state or municipal or other
governmental department, commission, board, bureau, agency or instrumentality
that, individually or in the aggregate, could reasonably be expected to have a
material adverse effect on Parent and its subsidiaries taken as a whole.

                                      -18-
<PAGE>
 
        (h)  Compliance; Governmental Authorizations.  Except as disclosed in 
             ---------------------------------------
the Parent Filed SEC Documents, Parent has complied and is in compliance in all
material respects with all Federal, state, local and foreign laws, ordinances,
regulations, interpretations and order (including those relating to disposal of
materials, environmental protection and occupational safety and health)
applicable to Parent. Parent has all Federal, state, local and foreign
governmental licenses and permits necessary to conduct its business as presently
being conducted. Such licenses and permits are in full force and effect, no
violations are or have been recorded in respect of any thereof, no proceeding is
pending, or, to the knowledge of Parent, threatened, to revoke or limit any
thereof, and the Seller does not know of any basis for any such proceeding.

        (i)  Accounting Matters.  To the knowledge of Parent after due inquiry, 
             ------------------
neither Parent nor any of its affiliates has taken or agreed to take any action
that, without giving effect to any action taken or agreed to be taken by the
Company or any of its affiliates, would prevent Parent from accounting for the
business combination to be effected by the Merger as a "pooling of interests."

        (j)  Billing and Collection Practices.  (i) The current practices and 
             --------------------------------
procedures of PSS with respect to (A) billing on behalf of customers, (B)
receiving and processing Medicare and Medicaid payments due to customers, (C)
holding and transfer of such payments and (D) the method of determining and
collecting the fees received by PSS for services provided by providers and
physicians participating in the Medicare or Medicaid programs are not in
violation in any material respect of the restriction on assignment as set forth
in 42 U.S.C. Section 1395g(c), 42 U.S.C. Section 1395u(b)(6) and 42 U.S.C.
Section 1396(a)(32), and the regulations promulgated thereunder or similar
provisions of any state Medicaid program.

        (ii)  PSS is not engaged in any activity, whether alone or in concert
with one or more of its clients, which would constitute a violation in any
material respect of any Federal laws or of the laws of any state where PSS does
business or otherwise applicable to PSS (including (A) Federal antifraud and
abuse or similar laws pertaining to Medicare, Medicaid, or any other Federal
health or insurance program, (B) state laws pertaining to Medicaid or any other
state health or insurance program, (C) state or Federal laws pertaining to
billings to insurance companies, health maintenance organizations, and other
managed care plans or to insurance fraud, and (D) Federal and state laws
relating to collection agencies and the performance of collection services)
prohibiting fraudulent, abusive or unlawful practices connected in any way with
the provision of health care services, the billing for such services provided to
a beneficiary of any state, Federal or health or insurance program or credit
collection services. Without limiting the generality of the foregoing, PSS has
not, directly or indirectly, paid, offered to pay or agreed to pay, or solicited
or received, any fee, commission, sum of money, property or other remuneration
to or from any person which PSS knows or has reason to believe to have been
illegal under 42 U.S.C. Section 1320a-7b(b) or any similar state law.

        (k)  Brokers.  No agent, broker, investment banker, person or firm
             -------
acting on behalf of Parent or Merger Subsidiary or under the authority of Parent
or Merger Subsidiary is or will be entitled to any broker's or finder's fee or
any other commission or similar fee directly or indirectly from any of the
parties hereto in connection with any of the transactions contemplated hereby.

                                      -19-
<PAGE>
 
                                  ARTICLE IV

                             Additional Agreements
                             ---------------------

        SECTION 4.1. Expenses.  Each of Parent and Merger Subsidiary shall pay
                     --------
its own fees, costs and expenses incurred in connection with this Agreement and
the Merger and the other transactions contemplated by this Agreement, including,
without limitation, the fees, costs and expenses of its financial advisors,
accountants and counsel. Parent shall pay the first $125,000 of the Company's
fees, costs and expenses incurred in connection with this Agreement and the
Merger and the other transactions contemplated by this Agreement, including,
without limitation, the reasonable fees, costs and expenses of its financial
advisors, accountants and counsel. To the extent that the Company's fees, costs
and expenses exceed $125,000, such excess shall be for the account of, and paid
by, the stockholders of the Company.

        SECTION 4.2. Conduct of Business.  (a)  From the date hereof until the
                     -------------------
Effective Time of the Merger, except as otherwise consented to by Parent in
writing, the Company shall operate its business only in the ordinary course of
business consistent with past practice.

        (b)  Without limiting the generality of the foregoing, the Company shall
not, without the prior written consent of Parent, directly or indirectly, cause
or permit any state of affairs, action or omission described in clauses (i)
through (xv) of Section 3.1(f).

        SECTION 4.3. Affiliates.  The Company shall list in Section 4.3 of the
                     ----------
Disclosure Schedule all persons who are "affiliates" of the Company for purposes
of the SEC's Accounting Series Releases concerning "pooling of interests"
treatment for business combinations, which list shall include all of the
Company's directors, executive officers and stockholders.

        SECTION 4.4. Agreements of Parent Affiliates.  Prior to the Effective
                     -------------------------------
Time of the Merger, Parent will use its reasonable efforts to obtain the
execution of agreements with respect to the sale of Parent Common Stock with
each person who is an "affiliate" of Parent for purposes of compliance with
pooling restrictions.

        SECTION 4.5. Nasdaq.  Prior to the Effective Time of the Merger, Parent
                     ------
shall use all reasonable efforts to have the Parent Common Stock to be issued in
the Merger approved for listing on the Nasdaq National Market, subject to
official notice of issuance.

        SECTION 4.6. Intentionally Omitted.

        SECTION 4.7. Further Assurances.  Each of the parties hereto agrees to
                     ------------------
use all commercially reasonable efforts to take, or cause to be taken, all
action, and to do, or cause to be done, all things necessary, proper or
advisable under applicable laws and regulations, to consummate and make
effective the transactions contemplated by this Agreement as expeditiously as
practicable and to ensure that the conditions set forth in Article V hereof are
satisfied, insofar as such matters are within the control of any of them. In
case at any time after the Closing Date, any further action is necessary or
desirable to carry out the purposes of this Agreement, each of the parties to
this Agreement shall take or cause to be taken all such necessary action,
including, the execution and delivery of such further instruments and documents,
as may be reasonably requested by any party for such purposes.

                                      -20-
<PAGE>
 
        SECTION 4.8. No Shopping.  From the date hereof until the date this
                     -----------
Agreement is terminated in accordance with Section 6.2, neither the Company nor
any partner, director, officer or shareholder of the Company will, directly or
indirectly, solicit or initiate, enter into or conduct, discussions concerning,
or exchange information (including by way of furnishing information concerning
the business of the Company) or enter into any negotiations concerning, or
respond to any inquiries or solicit, entertain or agree to any proposals for,
the acquisition of the assets of, or any substantial part thereof, or a merger
involving, the Company or the transfer of all or a substantial part of the
capital stock or partnership interest of the Company to any person other than
Parent. In addition, during such time period, the Company shall not authorize,
direct or knowingly permit any employee or agent to do any of the foregoing and
the Company shall notify Parent of the identity of any person who approaches the
Company with respect to any of the foregoing.

        SECTION 4.9. Access and Information.  From the date hereof until the
                     ----------------------
first to occur of the Closing Date and the termination of this Agreement, the
Company shall permit Parent and its representatives to make such investigation
of the business, operations and properties of the Company as Parent deems
necessary or desirable in connection with the transactions contemplated hereby.
Such investigation shall include, without limitation, access to the respective
directors, officers, employees, agents and representatives (including legal
counsel and independent accountants) of and the properties, books, records and
commitments of the Company. The Company shall furnish Parent and its
representatives with such financial, operating and other data and information,
and copies of documents with respect to its business or any of the transactions
contemplated hereby, as Parent shall from time to time request. Such access and
investigation shall be made upon reasonable notice and at reasonable places and
times. Such access and information shall not in any way affect or diminish any
of the representations or warranties hereunder.

        SECTION 4.10.  Announcements.  The parties hereto agree that they will
                       -------------
advise and confer with each other prior to the issuance of any reports,
statements or releases pertaining to this Agreement or the transactions
contemplated hereby.

        SECTION 4.11.  Confidentiality.  (a)  Until Closing, Parent, Merger
                       ---------------
Subsidiary and the Company each agree that all financial or other information
about Parent, Merger Subsidiary or the Company, or other information of a
confidential or proprietary nature, disclosed to the other at any time in
connection with the proposed transaction shall be kept confidential by the party
receiving such information and shall not be disclosed to any person or used by
the receiving party (other than to its agents or employees or in connection with
the transactions contemplated by this Agreement) except: (i) with the prior
written consent of the disclosing party; (ii) as may be required by applicable
law, regulation, court process or by obligations pursuant to any listing
agreement with any national securities exchange (including the Nasdaq National
Market); (iii) such information which may have been acquired or obtained by such
party (other than through disclosure by the other party in connection with the
transaction contemplated by this Agreement); or (iv) such information which is
or becomes generally available to the public other than as a result of a
violation of this provision.

        (b)  In the event of a breach or threatened breach by any party of the
provisions of this Section, the non-breaching party shall be entitled to an
injunction restraining such party from such breach. Nothing contained in this
paragraph (b) or elsewhere in this Agreement shall be construed as prohibiting
the non-breaching party from pursuing any other remedies available at  

                                      -21-
<PAGE>
 
law or equity for such breach or threatened breach of this Agreement nor
limiting the amount of damages recoverable in the event of a breach or
threatened breach by any party of the provisions of this Section.

        SECTION 4.12.  Release of Personal Guarantees.  The Surviving
                       ------------------------------
Corporation and Parent will use their respective reasonable efforts to obtain
releases of the obligations of, and the personal guarantees executed by, the
stockholders of the Company, which obligations and guarantees are set forth in
Section 4.12 of the Disclosure Schedule. The Surviving Corporation and Parent
agree to indemnify each stockholder of the Company and hold each of them
harmless from and against any loss or reasonable expense (including reasonable
fees and expenses of counsel) suffered or incurred by any of them resulting from
the obligations and guarantees set forth on Section 4.12 of the Disclosure
Schedule. To the extent such obligations or guarantees are called upon, the
Surviving Corporation and Parent will indemnify the stockholders of the Company
dollar for dollar for such amounts actually paid by such persons under such
obligations and guarantees and only for so long as such obligations and
guarantees remain in effect.

                                   ARTICLE V

                             Conditions Precedent
                             --------------------

        SECTION 5.1. Conditions to Each Party's Obligation To Effect the Merger.
                     ----------------------------------------------------------
The respective obligation of each party to effect the Merger is subject to the
satisfaction or waiver on or prior to the Closing Date of the following
conditions:

        (a)  No Injunctions or Restraints. No temporary restraining order,
             ----------------------------
preliminary or permanent injunction or other order issued by any court of
competent jurisdiction or other legal restraint or prohibition preventing the
consummation of the Merger shall be in effect; no proceeding or lawsuit shall
have been commenced by any governmental or regulatory agency for the purpose of
obtaining any such injunction, writ or preliminary restraining order and no
written notice shall have been received from any such agency indicating an
intent to restrain, prevent, materially delay or restructure the transactions
contemplated by this Agreement.

        (b)  Indemnification Agreement.  The Indemnification Agreement, in the
             -------------------------
form of Exhibit A, shall have been duly executed and delivered by the parties
thereto.

        SECTION 5.2. Conditions to Obligations of Parent and Merger Subsidiary.
                     ---------------------------------------------------------
The obligations of Parent and Merger Subsidiary to effect the Merger are further
subject to the following conditions:

        (a)  Representations and Warranties.  The representations and warranties
             ------------------------------
of the Company set forth in the Agreement that are qualified as to materiality
shall be true and correct, and the representations and warranties of the Company
set forth in this Agreement that are not so qualified shall be true and correct
in all material respects, in each case as of the date of this Agreement and as
of the Closing Date, as though made on and as of the Closing Date, and Parent
shall have received a certificate signed on behalf of the Company by the chief
executive officer and the chief financial officer of the Company to such effect.

        (b)  Performance of Obligations of the Company.  The Company shall have
             -----------------------------------------
performed in all material respects all obligations required to be performed by
it under this Agreement at 

                                      -22-
<PAGE>
 
or prior to the Closing Date, and Parent shall have received a certificate
signed on behalf of the Company by the chief executive officer and the chief
financial officer of the Company to such effect.

        (c)  Consents, Amendments and Terminations.  Parent shall have received
             -------------------------------------
duly executed and delivered copies of all waivers, consents, terminations and
approvals contemplated by Section 3.1(d) and Sections 3.1(d) and 3.1(j) of the
Disclosure Schedule, all in form and substance reasonably satisfactory to
Parent.

        (d)  Opinion of Counsel.  Parent shall have received the opinion dated
             ------------------
the Closing Date of Skwarek & Associates, Ltd., counsel to the Company,
substantially in the form of Exhibit B.

        (e) Due Diligence. Parent and its representatives shall have completed a
            -------------
due diligence review of the condition (financial or otherwise), assets,
liabilities, operations, customer contracts or other customer arrangements,
billings, revenues, earnings, business and prospects of, and any other matters
relating to, the Company, and the results of such due diligence shall be
satisfactory to Parent in its sole discretion.

        (f) Employment Agreements. Each of Paul A. Grabowski, Raymond E. Clutts
            ---------------------
and Neil J. Greene shall have duly executed and delivered to Parent an
Employment Agreement, in substantially the form of Exhibits C-1 (the "Grabowski
Employment Agreement"), C-2 (the "Clutts Employment Agreement") and C-3 (the
"Greene Employment Agreement" and, together with the Grabowski Employment
Agreement and the Clutts Employment Agreement, the "Employment Agreements"),
respectively.

        (g) Non-Competition Agreements. Each of the stockholders of the Company
            --------------------------
shall have executed and delivered to Parent a Non-Competition Agreement, in the
form of Exhibit D.

        (h) Affiliates. Each person who is listed as an affiliate of the Company
            ----------
in Section 4.3 of the Disclosure Schedule shall have executed and delivered to
Parent an Affiliates Agreement, in the form of Exhibit E.

        (i) Investment Letter. Each of the stockholders of the Company shall
            -----------------
have executed and delivered to Parent an Investment Letter, in the form of
Exhibit F.

        (j) Resignation Letters. Each director of the Company who is not to
            -------------------
serve as a director of the Surviving Corporation pursuant to Section 1.6 shall
have tendered to Parent his resignation from such position, effective
immediately following the Closing Date.

        (k) Other Documents. Parent and Merger Subsidiary shall have received
            ---------------
such other documents, certificates or instruments as they may reasonably
request.

        SECTION 5.3. Conditions to Obligation of the Company. The obligations of
                     ---------------------------------------
the Company to effect the Merger are further subject to the following
conditions:

        (a) Representations and Warranties. The representations and warranties
            ------------------------------
of Parent and Merger Subsidiary set forth in this Agreement that are qualified
as to materiality shall be true and correct, and the representations and
warranties of Parent and Merger Subsidiary set forth in this Agreement that are
not so qualified shall be true and correct in all material respects, in each
case as of the date of this Agreement and as of the Closing Date, as though made
on and as of the Closing Date, and the Company shall have received a certificate
signed on behalf of each of Parent and Merger

                                      -23-
<PAGE>
 
Subsidiary by the chief executive officer (or the chief operating officer) and
the chief financial officer of such entity to such effect.

        (b) Performance of Obligations of the Parent and Merger Subsidiary. Each
            --------------------------------------------------------------
of Parent and Merger Subsidiary shall have performed in all material respects
all obligations required to be performed by it under this Agreement at or prior
to the Closing Date, and the Company shall have received a certificate signed on
behalf of each of Parent and Merger Subsidiary by the chief executive officer
(or the chief operating officer) and the chief financial officer of such entity
to such effect.

        (c) Registration Rights Agreement. Parent shall have entered into the
            -----------------------------
Registration Rights Agreement with the stockholders of the Company, in the form
of Exhibit G.

        (d) Opinion. The Company shall have received an opinion dated the
            -------
Closing Date from Howard, Darby & Levin, counsel to Parent, in the form of
Exhibit H.

        (e) Other Documents. The Company shall have received such other
            ---------------
documents, certificates or instruments as it may reasonably request.

                                  ARTICLE VI

                                 Miscellaneous
                                 -------------
 
        SECTION 6.1. Entire Agreement. This Agreement and the schedules and
                     ----------------
exhibits hereto contain the entire agreement among the parties with respect to
the transactions contemplated by this Agreement and supersede all prior
agreements or understandings among the parties.

        SECTION 6.2. Descriptive Headings; Certain Interpretations. (a)
                     ---------------------------------------------
Descriptive headings are for convenience only and shall not control or affect
the meaning or construction of any provision of this Agreement.

        (b) Except as otherwise expressly provided in this Agreement, the
following rules of interpretation apply to this Agreement: (i) the singular
includes the plural and the plural includes the singular; (ii) "or" and "any"
are not exclusive and "include" and "including" are not limiting; (iii) a
reference to any agreement or other contract includes permitted supplements and
amendments; (iv) a reference to a law includes any amendment or modification to
such law and any rules or regulations issued thereunder; (v) a reference to a
person includes its permitted successors and assigns; (vi) a reference to
generally accepted accounting principles refers to United States generally
accepted accounting principles; and (vii) a reference in this Agreement to an
Article, Section, Exhibit or Schedule is to the Article, Section, Exhibit or
Schedule of this Agreement.

        SECTION 6.3. Notices. All notices, requests and other communications to
                     -------
any party hereunder shall be in writing and sufficient if delivered personally
or sent by telecopy (with confirmation of receipt) or by registered or certified
mail, postage prepaid, return receipt requested, addressed as follows:

                                      -24-
<PAGE>
 
If to Parent or Merger Subsidiary, to:

         Physician Support Systems, Inc.    
         Route 230 and Eby-Chiques Road     
         P.O. Box 36                        
         Mt. Joy, Pennsylvania 17552        
         Telecopy:    717-653-0567          
         Attention:   Peter W. Gilson       
                      Hamilton F. Potter III             
                      David S. Geller                    

with a copy to:

         Howard, Darby & Levin
         1330 Avenue of the Americas
         New York, New York  10019
         Telecopy:    212-841-1010
         Attention:   Scott F. Smith, Esq.
         
If to the Company to:
          
         Revenue Production Management, Inc.
         2020 Dempster Plaza
         Evanston, Illinois  60202-1017
         Telecopy:  847-866-8011
         Attention:  Paul A. Grabowski
         
with a copy to:
          
         Skwarek & Associates, Ltd.
         One Tower Lane, Suite 1700
         Oakbrook Terrace, Illinois  60181
         Telecopy:    630-574-0939
         Attention:   Wayne M. Skwarek, Esq.
         
or to such other address or telecopy number as the party to whom notice is to be
given may have furnished to the other party in writing in accordance herewith.
Each such notice, request or communication shall be effective when received or,
if given by mail, when delivered at the address specified in this Section or on
the fifth business day following the date on which such communication is posted,
whichever occurs first.

        SECTION 6.4. Counterparts. This Agreement may be executed in any number
                     ------------
of counterparts, and each such counterpart hereof shall be deemed to be an
original instrument, but all such counterparts together shall constitute but one
agreement.

        SECTION 6.5. Survival. All representations and warranties, agreements
                     --------
and covenants contained herein or in any document delivered pursuant hereto or
in connection herewith (unless otherwise expressly provided herein or therein)
shall survive the Closing and shall remain in full force and effect until the
first anniversary of the Closing Date (the "Expiration Date").

                                      -25-
<PAGE>
 
        SECTION 6.6. Benefits of Agreement. All of the terms and provisions of
                     ---------------------
this Agreement shall be binding upon and inure to the benefit of the parties
hereto and their respective successors and assigns. This Agreement is for the
sole benefit of the parties hereto and not for the benefit of any third party,
except for the provisions of Article II.

        SECTION 6.7. Amendments and Waivers. This Agreement may be amended by
                     ----------------------
the parties at any time before or after any required approval of the
transactions contemplated by this Agreement by the shareholders of the Company;
provided, however, that, after any such approval, there shall not be made any
amendment that by law requires further approval by such shareholders without the
further approval of such shareholders. This Agreement may not be amended except
by an instrument in writing signed by each of the parties hereto.

        SECTION 6.8. Assignment. This Agreement and the rights and obligations
                     ----------
hereunder shall not be assignable or transferable by any party hereto without
the prior written consent of the other parties hereto. Any instrument purporting
to make such assignment shall be void.

        SECTION 6.9. Enforceability. It is the desire and intent of the parties
                     --------------
hereto that the provisions of this Agreement shall be enforced to the fullest
extent permissible under the laws and public policies applied in each
jurisdiction in which enforcement is sought. Accordingly, if any particular
provision of this Agreement shall be adjudicated to be invalid or unenforceable,
such provision shall be deemed amended to delete therefrom the portion thus
adjudicated to be invalid or unenforceable, such deletion to apply only with
respect to the operation of such provision in the particular jurisdiction in
which such adjudication is made.

        SECTION 6.10. GOVERNING LAW. THIS AGREEMENT SHALL BE GOVERNED BY AND
                      -------------
CONSTRUED IN ACCORDANCE WITH THE LAWS OF THE STATE OF ILLINOIS.

                                      -26-
<PAGE>
 
        IN WITNESS WHEREOF, each of the parties has caused this Agreement to be
duly executed and delivered as of the day and year first above written.

Attest                                PHYSICIAN SUPPORT SYSTEMS, INC.



By:  /s/ Mortimer Berkowitz III       By:  /s/ David S. Geller
     --------------------------            ---------------------------------
  Name:  Mortimer Berkowitz III            Name:  David S. Geller
  Title:  Director                         Title:  Senior Vice President and
                                                   Chief Financial Officer


Attest                                PSS REVENUE PRODUCTION MANAGEMENT, INC.



By:  /s/ Mortimer Berkowitz III       By:  /s/ David S. Geller
     --------------------------            ---------------------------------
  Name:  Mortimer Berkowitz III            Name:  David S. Geller
  Title:  Director and                    Title:  Vice President, Secretary
          Assistant Secretary                     and Assistant Treasurer


Attest                                REVENUE PRODUCTION MANAGEMENT, INC.



By:  /s/ Paul A. Grabowski            By:  /s/ Raymond E. Clutts
    ---------------------------           -----------------------
   Name:  Paul A. Grabowski             Name:  Raymond E. Clutts
   Title:  Secretary                    Title:  President

                                      -27-

<PAGE>
                                                                       EXHIBIT 4

 
          REGISTRATION RIGHTS AGREEMENT, dated as of December 31, 1996, among
          PHYSICIAN SUPPORT SYSTEMS, INC., a Delaware corporation (the
          "Company"), and each of the shareholders of Revenue Production
          Management, Inc., an Illinois corporation ("RPM"), listed on the
          signature pages hereof (collectively, the "Stockholders").
                                 ------------------------------------


          Pursuant to an Agreement and Plan of Merger, dated as of December 31,
1996 (the "Merger Agreement"), among the Company, PSS Revenue Production
Management, Inc., a Delaware corporation ("Merger Subsidiary") and a wholly
owned subsidiary of PSS, and Revenue Production Management, Inc. "RPM", the
Stockholders have the right to receive shares of common stock, par value $.001
per share (the "Common Stock"), of the Company upon the Effective Time of the
merger (the "Merger") of Merger Subsidiary with and into RPM.

          As a condition to the Merger, the Company must enter into this
Agreement.

          The parties hereto agree as follows:

          1.  Definitions.  As used herein, the following terms have the
              -----------                                               
following respective meanings:

          Commission means the Securities and Exchange Commission, or any other
          ----------                                                           
federal agency at the time administering the Securities Act.

          Distribution Period means (a) in the case of a distribution of
          -------------------                                           
Registrable Shares in a firm commitment underwritten public offering, the period
of time following the effective date of the registration statement utilized in
connection with such registration under the Securities Act and extending until
each underwriter has completed the distribution of all securities purchased by
it, but in any case not more than 30 days, and (b) in the case of any other
registration of Registrable Shares, the period ending on the earlier of (i) the
sale of all Registrable Shares covered by such registration and (ii) 21 days
following the effective date of the such registration statement.

          Effective Time means the time at which the Merger becomes effective as
          --------------                                                        
set forth in the Merger Agreement.

          Pooling Period means the period beginning at the Effective Time and
          --------------                                                     
continuing until such time as financial results covering at least 30 days of
combined operations of the Company and RPM shall have been published by the
Company within the meaning of Section 201.01 of the Commission's Codification of
Financial Reporting Policies.

          Registrable Shares means the shares of Common Stock issued to the
          ------------------                                               
Stockholders pursuant to the Merger Agreement, which bear the legend set forth
in Section 10.

          Securities Act means the Securities Exchange Act of 1933, as amended.
          --------------                                                       
<PAGE>
 
          2.  Incidental Registration.  (a)  If at any time after the Pooling
              -----------------------                                        
Period, the Company proposes to register any Common Stock under the Securities
Act (other than on Forms S-4, S-8 or any other form which does not permit
registration of securities by selling stockholders for sale to the public for
cash) in connection with the proposed offer and sale for cash either for its own
account or on behalf of any holder of Common Stock (an "Eligible Registration"),
it will give written notice to the Stockholders of its intention to do so.  Upon
a Stockholder's written request to the Company, given within five business days
after receipt of any such notice, to register any of such Stockholder's
Registrable Shares, the Company will use its reasonable best efforts to cause
the Registrable Shares as to which registration shall have been so requested to
be included in the shares of Common Stock to be covered by the registration
statement proposed to be filed by the Company; provided that nothing set forth
                                               --------                       
in this Agreement shall prevent the Company from, at any time, withdrawing,
abandoning or delaying any registration of such Common Stock.

          (b)  The Company shall have the sole right to select the managing
underwriter or underwriters.  The managing underwriter for such offering shall
have the authority, in its sole discretion, to reduce the number of Registrable
Shares to be included in such registration if and to the extent that it
determines that inclusion of such Registrable Shares would adversely affect the
marketing of the other Common Stock to be sold thereunder.  Any such reduction
in the shares included in any such offering shall be effected (i) first, by
excluding shares ("Piggyback Shares") of Common Stock that otherwise would be
included by virtue of incidental or piggyback registration rights (but not
demand registration rights) granted to stockholders (including the
Stockholders), which exclusion shall be effected on a pro rata basis based upon
the number of shares of Common Stock so requested to be registered in such
offering by all such stockholders proposing to sell Piggyback Shares and (ii)
second, only to the extent necessary and after the exclusion of all Piggyback
Shares, by excluding shares of Common Stock included in such registration by the
Company and any stockholder of the Company who shall have exercised a demand
registration right in connection with such offering, which exclusion shall be
effected on a pro rata basis upon the number of shares of Common Stock proposed
to be registered on behalf of the Company and on behalf of any such holder of
demand registration rights.

          (c)  If any registration pursuant to this Section 2 shall be
underwritten, in whole or in part, the Company or the managing underwriter or
underwriters may require that the Registrable Shares requested for inclusion
pursuant to this Section 2 be included in the underwriting on the same terms and
conditions as the securities otherwise being sold through the underwriters.
 
          3.  Demand Registration.  (a) If, on or before June 30, 1997, December
              -------------------                                               
31, 1997 or December 31, 1998 (in each case, a "Trigger Date"), the Company has
not registered any Common Stock under an Eligible Registration in which the
holders of Registrable Shares were entitled to include (whether or not they
elected to include and net of any reductions pursuant to Section 2(b) in the
number of Registrable Shares that may have been included) at least 25%, 50% and
100%, respectively, of their Registrable Shares initially held (which
percentages shall be determined on a cumulative basis, giving effect to all
prior registrations under Section 2 and all prior registrations under Section
3), then, at any time after the applicable Trigger Date, the Stockholders may
request that the Company register the Registrable Shares under the Securities
Act for public sale (the "Demand Rights"); provided that (i) at least 37,500
                                           --------                         
Registerable Shares must be included in any Demand Right, (ii) not more than
157,500 Registerable Shares may be included in any registration statement
prepared or filed on or before December 31, 1997, (iii) not more than 240,000
Registerable Shares may be included in any registration statement prepared or

                                       2
<PAGE>
 
filed pursuant to a Demand Right on or before December 31, 1998, (iv) not more
than 316,000 Registerable Shares may be included in any registration statement
prepared or filed pursuant to a Demand Right after December 31, 1998, (v) not
more than three Demand Rights may be requested in the aggregate and (vi) not
more than one Demand Right may be exercised in any 9-month period.  To request a
Demand Right, Stockholders wishing to include in a Demand Right a number of
Registrable Shares at least equal to the minimum number of Registrable Shares
required to be included therein shall notify the Company of their request for a
Demand Right.  Within 10 business days of such notice, the Company shall notify
the Stockholders that were not part of such Demand Right request that the
Company has received a request for a Demand Right.  Upon written request of any
such Stockholder to the Company (given within five business days after receipt
of such notice) to include any of such Stockholder's Registrable Shares in such
Demand Right, such Registrable Shares shall be so included.

          (b)  The Company shall be entitled, in its sole discretion, to delay
undertaking efforts to register Registrable Shares pursuant to this Section 3
for (i) in the case of the first request for Demand Rights, a period of up to 60
days, (ii) in the case of the second request for Demand Rights, a period of up
to 90 days and (iii) in any other case, a period of up to 120 days, in each case
from the date of receipt of the request for Demand Rights specified in Section
3(a).

          (c)  The registration of Registrable Shares pursuant to this Section 3
shall, unless the Company otherwise agrees in its sole discretion, be pursuant
to an underwritten offering.  The Company shall have the right, in its sole
discretion and to the exclusion of any holder of Registrable Shares, to select a
managing underwriter or underwriters in connection with any registration
statement filed pursuant to this Section 3 and shall have the right to include
any additional shares of Common Stock in a registration statement filed pursuant
to this Section 3.  The managing underwriter for such offering shall have the
authority, in its sole discretion, to reduce the number of shares of Common
Stock to be included in a registration pursuant to this Section 3 if and to the
extent that it determines that inclusion of all of such shares of Common Stock
would adversely affect the marketing of the other shares of Common Stock to be
sold thereunder.  Any such reduction in the shares included in any such offering
shall be effected (i) first, by excluding Piggyback Shares, which exclusion
shall be effected on a pro rata basis based upon the number of shares of Common
Stock so requested to be registered in such offering by all such stockholders
proposing to sell Piggyback Shares and (ii) second, only to the extent necessary
and after the exclusion of all Piggyback Shares, by excluding shares of Common
Stock included in such registration by the Company and any Stockholder who shall
have exercised a Demand Right in connection with such offering, which exclusion
shall be effected on a pro rata basis upon the number of shares of Common Stock
proposed to be registered on behalf of the Company and on behalf of any such
Stockholder.

          (d)  Notwithstanding anything to the contrary set forth in this
Section 3, the Stockholders may on one occasion rescind a request for a Demand
Right and such rescinded request shall not be considered a request for a Demand
Right for purposes of Section 3(a), provided that: (i) a written rescission
notice signed by all of the Stockholders that had requested that Registrable
Shares be included in such Demand Right (a "Rescission Notice") be received by
the Company prior to the Company's filing a registration statement relating to
such Demand Right; (ii) the Company has not incurred documented out-of-pocket
expenses in excess of $100,000 in connection with fulfilling its obligations
hereunder relating to such Demand Right; and (iii) the Stockholders may not
request another Demand Right within three months after rescinding a Demand Right
pursuant to this Section 3(d).

                                       3
<PAGE>
 
          4.  Preparation and Filing.  If and whenever the Company is under an
              ----------------------                                          
obligation pursuant to the provisions of Section 2 or 3 to effect the
registration of any Registrable Shares, the Company shall, as expeditiously as
practicable:

          (a) prepare and diligently pursue the filing with the Commission of a
registration statement with respect to such securities and use its reasonable
efforts to cause such registration statement to become and remain effective for
the Distribution Period, but no longer;

          (b) prepare and file with the Commission such amendments and
supplements to such registration statements and the prospectus used in
connection therewith as may be necessary to keep such registration statement
effective for the Distribution Period, but no longer;

          (c) furnish to the holders of Registrable Shares included in such
registration statement such number of copies of a summary prospectus or other
prospectus, including a preliminary prospectus, in conformity with the
requirements of the Securities Act, and such other documents as such holders of
Registrable Shares may reasonably request in order to facilitate the public sale
or other disposition of such Registrable Shares;

          (d) use its reasonable efforts to register, qualify, or obtain an
exemption with respect to, the Registrable Shares covered by such registration
statement under the securities or "blue sky" laws of such states as each holder
of such Registrable Shares shall reasonably request (provided, that the Company
                                                     ---------                 
shall not be required to consent to general service of process for all purposes
in any jurisdiction where it is not then qualified) and do any and all other
acts or things which may be necessary or advisable to enable such seller to
consummate the public sale or other disposition in such jurisdictions of such
securities;

          (e) notify each Stockholder selling Registrable Shares covered by such
registration statement, at any time during the Distribution Period when a
prospectus relating thereto covered by such registration statement is required
to be delivered under the Securities Act, of the happening of any event as a
result of which the prospectus included in such registration statement, as then
in effect, includes an untrue statement of a material fact or omits to state a
material fact required to be stated therein or necessary to make the statements
therein not misleading in the light of the circumstances then existing and at
the request of such Stockholder, prepare and furnish to such Stockholder a
reasonable number of copies of a supplement to or an amendment of such
prospectus as may be necessary so that, as thereafter delivered to the
purchasers of such shares, such prospectus shall not include an untrue statement
of a material fact or omit to state a material fact required to be stated
therein or necessary to make the statements therein not misleading in the light
of the circumstances then existing;

          (f) use its reasonable efforts to furnish, at the request of any
Stockholder requesting registration of Registrable Shares pursuant to Section 2
or 3, on the date that such Registrable Shares are delivered to the underwriters
for sale in connection with a registration pursuant to Section 2 or 3, if such
securities are being sold through underwriters, or, if such securities are not
being sold through underwriters, on the date that the registration statement
with respect to such securities becomes effective, (i) an opinion, dated such
date, of the counsel representing the Company for the purposes of such
registration, stating that such registration statement has become effective
under the Securities Act and that (A) to the best of such counsel's knowledge,
no stop order suspending the effectiveness thereof has been issued and no
proceedings for that purpose have been instituted or are pending or contemplated
under the Securities Act, (B) the registration statement, the related
prospectus, and each amendment or 

                                       4
<PAGE>
 
supplement thereof, comply as to form in all material respects with the
requirements of the Securities Act and the applicable rules and regulations of
the Commission thereunder (except no opinion or statement is required regarding
financial statements and other financial and statistical data) and (C) to such
other effects as may reasonably be requested by counsel for the underwriters, if
any, and (ii) a letter dated such date, from the independent certified public
accountants of the Company, stating that they are independent public accountants
within the meaning of the Securities Act and that, in the opinion of such
accountants, the financial statements of the Company included or incorporated by
reference in the registration statement or the prospectus, or any amendment or
supplement thereof, comply as to form in all material respects with the
applicable accounting requirements of the Securities Act, and such letter shall
additionally cover such other financial matters with respect to the registration
in respect of which such letter is being given as such underwriters, if any, may
reasonably request;

          (g)  Notwithstanding anything to the contrary contained herein, the
Company shall have the right to deregister any Registrable Shares that remain
unsold at the conclusion of any Distribution Period.

          5.  Stockholders' Lock-Up; Cooperation. If  any Registrable Shares of
              ----------------------------------                               
a Stockholder are included in an underwritten registration pursuant to Section 2
or 3, each Stockholder, as a condition to receiving the rights granted
hereunder, may be required to, and if required such Stockholder shall, enter
into an agreement (a "Lock-up Agreement"), pursuant to which such Stockholder
shall refrain from selling any Registrable Shares not included in such
registration during the period of distribution of Common Stock by such
underwriters and for a period of up to 180 days following the effective date of
such registration.  In connection with each registration pursuant to Section 2
or 3 hereof, the Stockholders selling Registrable Shares shall furnish in
writing to the Company and any underwriter participating in such offering such
information with respect to themselves and the proposed distribution by them as
shall be reasonably necessary in order to assure compliance with federal and
applicable state securities laws.

          6.  Underwriting Agreement.  In connection with each registration
              ----------------------                                       
pursuant to Section 2 or 3 covering an underwritten public offering, the Company
and the Stockholders agree to enter into a written agreement with the managing
underwriter or underwriters in such form and containing such provisions as are
usual and customary in the securities business for such an arrangement between
reputable underwriters and companies of the Company's size and investment
stature; provided, that such agreement shall not contain any such provision
         --------                                                          
applicable to the Company or the Stockholders which is inconsistent with the
provisions of this Agreement; and provided, further, that the time and place of
                                  --------  -------                            
the closing under said underwriting agreement shall be as mutually agreed upon
between the Company and such managing underwriter.

          7.  Expenses.  All expenses incurred by the Company in complying with
              --------                                                         
this Agreement, including, without limitation, all registration and filing fees,
fees and expenses of complying with securities and "blue sky" laws, printing
expenses and fees and disbursements of counsel, and of the independent certified
public accountants shall be paid by the Company; provided, that the fees and
                                                 ---------                  
expenses of any counsel to the Stockholders and all underwriting discounts and
selling commissions applicable to the Registrable Shares covered by
registrations effected pursuant to Section 1 shall not be borne by the Company
but shall be borne by the seller or sellers.

                                       5
<PAGE>
 
          8.  Indemnification.  (a)  In the event of any registration of any
              ---------------                                               
Registrable Shares under the Securities Act pursuant to this Agreement or
registration or qualification of any Registrable Shares pursuant to this
Agreement, the Company shall indemnify and hold harmless the Stockholder owning
such Registrable Shares and each other person, if any, who controls such holder,
within the meaning of Section 15 of the Securities Act, against any losses,
claims, damages or liabilities, joint or several, to which any of the foregoing
persons may become subject under the Securities Act or otherwise, insofar as
such losses, claims, damages or liabilities (or actions in respect thereof)
arise out of or are based upon an untrue statement or alleged untrue statement
of a material fact contained in any registration statement under which such
Registrable Shares were registered under the Securities Act, any preliminary
prospectus or final prospectus contained therein, or any amendment or supplement
thereto, or any document prepared or furnished by the Company incident to the
registration or qualification of any Registrable Shares pursuant to this
Agreement, or arise out of or are based upon the omission or alleged omission to
state therein a material fact required to be stated therein or necessary to make
the statements therein not misleading or, with respect to any prospectus,
necessary to make the statements therein in light of the circumstances under
which they were made, not misleading, or any violation by the Company of the
Securities Act or state securities or "blue sky" laws applicable to the Company
and relating to action or inaction required of the Company in connection with
such registration or qualification under such state securities or blue sky laws;
and shall reimburse such Stockholder or other person acting on behalf of such
Stockholder and each such controlling person for any legal or any other expenses
reasonably incurred by any of them in connection with investigating or defending
any such loss, claim, damage, liability or action; provided, that the Company
                                                   --------                  
shall not be liable (i) in any such case to the extent that any such loss,
claim, damage or liability arises out of or is based upon an untrue statement or
alleged untrue statement or omission or alleged omission made in the
registration statement, the preliminary prospectus or prospectus or the
amendment or supplement or any document incident to the registration or
qualification of any Registrable Shares pursuant to this Agreement in reliance
upon and in conformity with written information furnished to the Company by such
Stockholder or such underwriter specifically for use in the preparation thereof
and (ii) to any broker or other person acting on behalf of such Stockholder to
the extent that any such loss, claim, damage or liability arises out of or is
based upon any representation or other statement of such broker or other person
that is not in conformity with the preliminary prospectus or prospectus.

          (b)  Each Stockholder hereby indemnifies and holds harmless the
Company, each director of the Company, each officer of the Company who shall
sign such registration statement and any person who controls the Company within
the meaning of Section 15 of the Securities Act, and before Registrable Shares
held by such Stockholder shall be included in any registration pursuant to this
Agreement, any underwriter acting on such Stockholder's behalf shall agree to
indemnify and hold harmless the Company, each director of the Company, each
officer of the Company who shall sign such registration statement and any person
who controls the Company within the meaning of the Securities Act (in each case
in the same manner and to the same extent as set forth in (a) above) with
respect to any untrue statement or omission from such registration statement,
any preliminary prospectus or final prospectus contained therein, or any
amendment or supplement thereof, if such untrue statement or omission was made
in reliance upon and in conformity with written information furnished to the
Company by such Stockholder or such underwriter, as the case may be,
specifically for use in the preparation of such registration statement,
preliminary prospectus, final prospectus or amendment or supplement; provided
                                                                     --------
that, the maximum amount of liability in respect of such indemnification shall
be limited, in the case of each Stockholder who, at any time during the
registration or the year preceding the registration, 

                                       6
<PAGE>
 
was not an officer or director of the Company or any of its subsidiaries, to an
amount paid for such Registrable Shares upon the sale thereof pursuant to such
registration.

          (c)  Each party entitled to indemnification hereunder (the
"indemnified party") shall give notice to the party required to provide
indemnification (the "indemnifying party") promptly after such indemnified party
has actual knowledge of any claim as to which indemnity may be sought, and shall
permit the indemnifying party (at its expense) to assume the defense of any
claim or any litigation resulting therefrom; provided, that counsel for the
                                             --------                      
indemnifying party, who shall conduct the defense of such claim or litigation,
shall be reasonably satisfactory to the indemnified party, and the indemnified
party may participate in such defense, but only at such indemnified party's
expense; and provided, further, that the omission by any indemnified party to
             --------  -------                                               
give notice as provided herein shall not relieve the indemnifying party of its
obligations under this Section 8 except to the extent that the omission results
in a failure of actual notice to the indemnifying party and such indemnifying
party is damaged as a result of the failure to give notice.  It is understood
that the indemnifying party shall not, in connection with any action or related
actions in the same jurisdiction, be liable for the fees and disbursements of
more than one separate firm qualified in such jurisdiction to act as counsel for
the indemnified party; it being further understood that the Stockholders
collectively will be considered one indemnified party for purposes of this
sentence.  No indemnifying party, in the defense of any such claim or
litigation, shall, except with the consent of each indemnified party, consent to
entry of any judgment or enter into any settlement which does not include as an
unconditional term thereof the giving by the claimant or plaintiff to such
indemnified party of a release from all liability in respect to such claim or
litigation.

          9.  Rule 144 Matters.  For so long as any Stockholder holds
              ----------------                                       
Registrable Shares that may not be sold, without restriction, under Rule 144
under the Securities Act or any successor rule, the Company shall (a) make and
keep public information generally available, as those terms are defined in Rule
144 under the Securities Act, and (b) file with the Commission in a timely
manner reports and other documents required of the Company under the Securities
Act and the Securities Exchange Act of 1934, as amended.

          10.  Stock Legend.  Each certificate representing Registrable Shares
               ------------                                                   
shall be stamped or otherwise imprinted with a legend substantially as follows:

          "THE SHARES EVIDENCED BY THIS CERTIFICATE HAVE NOT BEEN REGISTERED
     UNDER THE SECURITIES ACT OF 1933, AS AMENDED (THE "ACT"), OR UNDER THE
     SECURITIES OR BLUE SKY LAWS OF ANY STATE AND MAY NOT BE SOLD, TRANSFERRED
     OR OTHERWISE DISPOSED OF EXCEPT PURSUANT TO AN EFFECTIVE REGISTRATION
     STATEMENT UNDER THE ACT OR IN A TRANSACTION WHICH IS NOT SUBJECT TO THE
     REGISTRATION REQUIREMENTS OF THE ACT OR ANY APPLICABLE STATE SECURITIES OR
     BLUE SKY LAWS AND, IN THE CASE OF A TRANSACTION NOT SUBJECT TO SUCH
     REGISTRATION REQUIREMENTS, UNLESS THE COMPANY HAS RECEIVED AN OPINION OF
     COUNSEL REASONABLY SATISFACTORY TO IT THAT SUCH TRANSACTION DOES NOT
     REQUIRE REGISTRATION UNDER THE ACT."

               11.  Representations and Warranties.  (a) The Company hereby
                    ------------------------------                         
represents and warrants to each other party that:

                                       7
<PAGE>
 
   (i)  The execution and delivery of this Agreement and the consummation of the
transactions contemplated hereby have been duly and validly authorized by all
necessary corporate action on the part of the Company.  The Company has all
requisite corporate power and authority to enter into this Agreement and to
consummate the transactions contemplated hereby and has duly executed and
delivered this Agreement.  This Agreement constitutes the valid and binding
obligation of the Company, enforceable against it in accordance with its
respective terms, subject to bankruptcy, insolvency, fraudulent transfer,
reorganization, moratorium and other laws of general applicability relating to
or affecting creditors' rights and to general equitable principles.

   (ii)  Neither the execution and delivery of this Agreement, nor the
consummation of the transactions contemplated hereby nor compliance by the
Company with any of the provisions hereof will (A) conflict with or result in a
breach of the charter, by-laws or other constitutive documents of the Company,
(B) conflict with or result in a default (or give rise to any right of
termination, cancellation or acceleration) under any of the provisions of any
note, bond, lease, mortgage, indenture, or any material license, franchise,
permit, agreement or other instrument or obligation to which the Company is a
party, or by which the Company or the Company's properties or assets, may be
bound or affected, except for such conflict, breach or default as to which
requisite waivers or consents shall be obtained before the Closing, or (C)
violate any law, statute, rule or regulation or order, writ, injunction or
decree applicable to the Company or the Company's properties or assets, except
for any such violations that are immaterial to the Company or any of the
Company's properties or assets or (D) result in the creation or imposition of
any security interest, lien or other encumbrance upon any of the Company's
properties or assets of such Stockholder.  No consent or approval by, or any
notification of or filing with, any person, firm, corporation, partnership,
joint venture, association or entity (governmental or private) (each, a "person"
and collectively, "persons") is required in connection with the execution,
delivery and performance by the Company of this Agreement or the consummation of
the transactions contemplated hereby, except as set forth in the Merger
Agreement.

          (b)  Representations and Warranties of the Stockholders. Each of the
               --------------------------------------------------             
Stockholders represents and warrants to the Company that:

   (i)  Such Stockholder has all requisite power, capacity and authority to
enter into this Agreement and to consummate the transactions contemplated hereby
and has duly executed and delivered this Agreement.  This Agreement constitutes
the valid and binding obligation of such Stockholder, enforceable in accordance
with its terms, subject to bankruptcy, insolvency, fraudulent transfer,
reorganization, moratorium and other laws of general applicability relating to
or affecting creditors' rights and to general equitable principles.

   (ii)  Neither the execution and delivery of this Agreement, nor the
consummation of the transactions contemplated hereby nor compliance by such
Stockholder with any of the provisions hereto will (A) conflict with or result
in a default (or give rise to any right of termination, cancellation or
acceleration) under any of the provisions of any note, bond, lease, mortgage,
indenture, or any material license, franchise, permit, agreement or other
instrument or obligation to which such Stockholder is a party, or by which such
Stockholder or such Stockholder's properties or assets may be bound or affected,
except for such conflict, breach or default as to which requisite waivers or
consents shall be obtained before the Closing (which waivers or consents are set
forth in Section 2.1(d) of the Disclosure Schedule (defined in the Merger
Agreement), (B) violate any law, statute, rule or regulation or order, writ,
injunction or decree applicable to such Stockholder or such Stockholder's
properties or assets, except for any 

                                       8
<PAGE>
 
such violations that are immaterial to the Company or any of the Company's
properties or assets or (C) result in the creation or imposition of any security
interest, lien or other encumbrance upon any property or assets of such
Stockholder. No consent or approval by, or any notification of or filing with,
any person is required in connection with the execution, delivery and
performance by such Stockholder of this Agreement or the consummation of the
transactions contemplated hereby except as set forth in the Merger Agreement.

          12.  Termination of Registration Rights.  No Stockholder shall be
               ----------------------------------                          
entitled to exercise any registration right provided for in this Agreement at
any time during which all the Registrable Shares held by such Stockholder may be
sold without restriction of any kind under Rule 144.

          13.  Miscellaneous.
               ------------- 

          (a)  Entire Agreement.  This Agreement and the Merger Agreement and
               ----------------                                              
the exhibits and schedules thereto constitute the entire agreement between the
Company and the Stockholders with respect to the transactions contemplated
hereby and thereby and supersedes all prior agreements or understandings among
the parties with respect thereto.

          (b)  Headings.  Descriptive headings are for convenience only and
               --------                                                    
shall not control or affect the meaning or construction of any provision of this
Agreement.

          (c)  Notices.  All notices or other communications provided for in
               -------                                                      
this Agreement shall be in writing and shall be sent by confirmed telecopy (with
an undertaking to provide a hard copy) or delivered by hand or sent by overnight
courier service prepaid to the address specified below.

If to the Company:

     Physician Support Systems, Inc.
     Route 230 and Eby-Chiques Road
     P.O. Box 36
     Mt. Joy, Pennsylvania  117552
     Telecopy:   (717) 653-0567
     Attention:  Peter W. Gilson
                 Hamilton F. Potter III
                 David S. Geller

If to a Stockholder:

          To the address for such Stockholder set forth on the signature page
          hereof

or to such other address as the party to whom notice is to be given may have
furnished to the other party in writing in accordance herewith.

          (d)  Counterparts.  This Agreement may be executed in any number of
               ------------                                                  
counterparts, and each such counterpart hereof shall be deemed to be an original
instrument, but all such counterparts together shall constitute but one
agreement.

                                       9
<PAGE>
 
          (e)  Amendments.  This Agreement shall not be altered or otherwise
               ----------                                                   
amended except pursuant to an instrument in writing signed by the Company and
each holder of the Registrable Shares then outstanding.

          (f)  Transferability.  The registration and other rights granted to
               ---------------                                               
the Stockholders hereunder are non-transferable and cannot be assigned or
transferred in any manner to any third party without the prior written consent
of the Company.  Notwithstanding the foregoing, any Stockholder may assign the
registration rights granted to such Stockholder herein to no more than two: (i)
private or public foundations exempt from federal income taxation pursuant to
Section 501(c)(3) of the Internal Revenue Code of 1986, as amended, to which
Registrable Shares have been transferred in transactions that do not result in
the recognition of taxable income or capital gain for federal income tax
purposes; and/or (ii) revocable or irrevocable inter vivos trusts, partnerships
or other entities to which Registrable Shares have been transferred in
transactions that do not result in the recognition of taxable income or capital
gain for federal income tax purposes.

          (g)  Pooling of Interests.  If any provision of this Agreement or the
               --------------------                                            
application of any such provision to any person or circumstance shall preclude
the use of "pooling of interests" accounting treatment in connection with the
Merger, then such provision shall be of no force and effect to the extent, and
solely to the extent, necessary to preserve such accounting treatment for the
Merger, and in that event, the remainder of this Agreement shall not be
affected, and in lieu of such provision there shall be added as part of this
Agreement a provision as similar in terms as may be possible for the Merger to
be treated as a "pooling of interests" for accounting purposes.

          (H)  CHOICE OF LAW.  THIS AGREEMENT SHALL BE GOVERNED BY AND CONSTRUED
               -------------                                                    
IN ACCORDANCE WITH THE LAWS OF THE STATE OF ILLINOIS.

                                       10
<PAGE>
 
          IN WITNESS WHEREOF, each of the parties has caused this Agreement to
be duly executed and delivered as of the date first above written.



                         PHYSICIAN SUPPORT SYSTEMS, INC.



                         By:  /s/ David S. Geller
                            ---------------------
                            Name:   David S. Geller
                            Title:  Senior Vice President and
                                    Chief Financial Officer



                         STOCKHOLDERS:



                              /s/ Paul A. Grabowski
                         ------------------------------------
                                  Paul A. Grabowski

                         Address:
 



                              /s/ Raymond E. Clutts
                         -----------------------------------
                                  Raymond E. Clutts

                         Address:
 



                              /s/ Neil J. Greene
                         ----------------------------------
                                  Neil J. Greene

                         Address:
 

                                       11

<PAGE>
                                                                      EXHIBIT 99

 
FOR IMMEDIATE RELEASE
- ---------------------
                                       Contact:
                                       David S. Geller
                                       Senior Vice President & Chief Financial
                                       Officer
                                       Physician Support Systems, Inc.
                                       (717) 653-5340

                                       Noonan/Russo Communications, Inc.
                                       (212) 696-4455
                                       Jessica Livingston (investors), ext. 229
                                       Michele M. Helm (media), ext. 225
                                       E-mail:  [email protected]

            PHYSICIAN SUPPORT SYSTEMS SUCCESSFULLY COMPLETES MERGER
                   WITH REVENUE PRODUCTION MANAGEMENET, INC.

Mt. Joy, Pa -- January 2, 1997 -- Physician Support Systems, Inc. (Nasdaq:
PHSS) today announced it successfully completed a merger with Revenue Production
Management, Inc. ("RPM") on December 31, 1996.  The transaction will be
accounted for as a pooling of interests.  Terms of the transaction were not
disclosed.

RPM, based in Evanston, IL, provides accounts receivable and business management
services to hospitals and hospital-based physicians in Illinois, Wisconsin and
Missouri.  During 1995, RPM had revenues of approximately $6 million.

"We believe that RPM will provide an expanded geographic presence in both the
hospital and hospital-based physician markets," said Peter W. Gilson, President
and Chief Executive Officer of Physician Support Systems.  "We are excited about
the addition of RPM's management team and expertise in the hospital market."

Headquartered in Mt. Joy, Pennsylvania, Physician Support Systems, Inc. is a
leading provider of business management service to hospitals and hospital-based
physicians, including accounts receivable, financial, administrative, strategic
and information support systems.

This press release contains forward-looking statements that involve a number of
risks and uncertainties.  Actual results may differ materially as a result of
risks facing PSS.  These risks include the ability of PSS to grow internally or
by acquisitions, political and regulatory pressures or changes, the ability of
PSS to integrate acquired businesses into the PSS group of companies,
competitive action by other companies, changing conditions in the healthcare
industry and other risks referred to in PSS's periodic reports and registration
statement filed with the Securities and Exchange Commission.

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