EDIFY CORP
10-K, 1999-03-31
PREPACKAGED SOFTWARE
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                     U.S. SECURITIES AND EXCHANGE COMMISSION
                             Washington, D.C. 20549

                                    FORM 10-K



[X]      ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES
         EXCHANGE ACT OF 1934

                   FOR THE FISCAL YEAR ENDED DECEMBER 31, 1998

                                       OR

[ ]      TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES
         EXCHANGE ACT OF 1934

                 For the transition period from ______ to ______

                         Commission File Number: 0-28480

                                EDIFY CORPORATION
             (Exact name of registrant as specified in its charter)
   
               DELAWARE                                      77-0250992
     (State or other jurisdiction of                       (I.R.S. Employer
      incorporation or organization)                     Identification Number)

                            2840 SAN TOMAS EXPRESSWAY
                          SANTA CLARA, CALIFORNIA 95051
                    (Address of principal executive offices)

                                 (408) 982-2000
              (Registrant's telephone number, including area code)

        Securities Registered Pursuant to Section 12(b) of the Act: None
           Securities Registered Pursuant to Section 12(g) of the Act:

<TABLE>
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        Title or Class                           Name of exchange on which registered 
- --------------------------------                 ------------------------------------ 
<S>                                             <C>
  COMMON STOCK, $0.001 PAR VALUE                    NASDAQ NATIONAL MARKET SYSTEM
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Indicate by check mark whether the registrant: (1) has filed all reports
required to be filed by Section 13 or 15(d) of the Securities Exchange Act of
1934 during the preceding 12 months (or for such shorter period that the
registrant was required to file such reports), and (2) has been subject to such
filing requirements for the past 90 days. YES [X] NO [ ]

Indicate by check mark if disclosure of delinquent filer pursuant to Item 405 of
Regulation S-K is not contained herein, and will not be contained, to the best
of Registrant's knowledge, in definitive proxy or information statements
incorporated by reference in Part III of this Form 10-K or any amendment to this
Form 10-K. [ ]

At February 26, 1999, the aggregate market value of Common Stock held by
non-affiliates of the Registrant was $104,775,411.

As of February 26, 1999, there were 17,646,385 shares of the Registrant's Common
Stock outstanding.

Part III incorporates by reference from the definitive Proxy Statement for the
Registrant's 1999 Annual Meeting of Stockholders to be filed with the Commission
not later than 120 days after the end of the fiscal year covered by this Form.


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<PAGE>   2

                                TABLE OF CONTENTS


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                                                                                                                    Page
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PART I................................................................................................................1
           Item 1.        Business....................................................................................1
           Item 2.        Properties.................................................................................12
           Item 3.        Legal Proceedings..........................................................................12
           Item 4.        Submission of Matters to a Vote of Security Holders........................................13
           Item 4A.       Executive Officers of the Registrant.......................................................13

PART II..............................................................................................................15
           Item 5.        Market for the Registrant's Common Equity and Related Stockholder Matters..................15
           Item 6.        Selected Consolidated Financial Data.......................................................16
           Item 7.        Management's Discussion and Analysis of Financial Condition and Results of Operations......18
           Item 7A.       Quantitative and Qualitative Disclosures about Market Risk.................................26
           Item 8.        Financial Statements and Supplementary Data................................................27
           Item 9.        Changes in and Disagreements with Accountants on Accounting and Financial Disclosure.......27

PART III.............................................................................................................28
           Item 10.       Directors and Executive Officers of the Registrant.........................................28
           Item 11.       Executive Compensation.....................................................................28
           Item 12.       Security Ownership of Certain Beneficial Owners and Management.............................28
           Item 13.       Certain Relationships and Related Transactions.............................................28

PART IV..............................................................................................................29
           Item 14.       Exhibits, Financial Statement Schedule and Reports on Form 8-K.............................29

SIGNATURES...........................................................................................................47

INDEX TO EXHIBITS....................................................................................................48
</TABLE>


   This Report contains forward-looking statements (within the meaning of
Section 27A of the Securities Act of 1933, as amended (the "Securities Act") and
Section 21E of the Securities Exchange Act of 1934, as amended (the "Exchange
Act") regarding the Company and its business, financial condition, results of
operations and prospects. Words such as "expects," "anticipates," "intends,"
"plans," "believes," "seeks," "estimates" and similar expressions or variations
of such words are intended to identify forward-looking statements, but are not
the exclusive means of identifying forward-looking statements in this Report.
Additionally, statements concerning future matters such as the features,
benefits and advantages of the Company's products, the development of new
products, enhancements or technologies, business and sales strategies, matters
relating to proprietary rights, competition and facilities needs and other
statements regarding matters that are not historical are forward-looking
statements.

   Forward-looking statements are subject to risks and uncertainties, and actual
results and outcomes may differ materially from the results and outcomes
discussed in the forward-looking statements. Factors that could cause or
contribute to such differences in results and outcomes include those discussed
in Item 7 under the heading "Business Risks," as well as those discussed
elsewhere in this Report. Readers are urged not to place undue reliance on these
forward-looking statements, which speak only as of the date of this Report. The
Company undertakes no obligation to revise or update any forward-looking
statements in order to reflect any event or circumstance that may arise after
the date of this Report.


Edify and Electronic Workforce are registered trademarks, and Electronic Banking
System and Employee Service System are trademarks, of Edify Corporation. All
other company or product names may be trademarks of their respective owners.


<PAGE>   3

PART I

ITEM 1. BUSINESS

     Edify Corporation ("Edify" or the "Company") is a leading supplier of
enterprise self service software solutions that enable organizations to
automate, integrate and personalize interactions with customers and employees
through multiple channels, including the Internet, corporate intranets and the
telephone. The Company's software addresses the growing need for organizations
to automate, integrate and personalize interactions with customers and
employees, yielding stronger, more profitable relationships. Originally, Edify's
self service solutions enabled organizations to contain costs, to capitalize on
emerging interactive media, and to leverage investments in enterprise systems
and communications infrastructure. Over the past seven years, Edify has licensed
its Electronic Workforce application development and runtime platform to over
1,200 customers for custom development of Web and telephone self service
applications such as bank account inquiries and employee benefit enrollments. In
the last three years, the Company introduced two software application products,
the Electronic Banking System ("EBS") and the Employee Service System ("ESY"),
as part of its strategy to establish leadership in the market for self service
applications in the financial services and human resource market segments.

     Edify's Electronic Workforce is a full-featured, scalable and flexible
application development and runtime system that enables organizations to create
and deploy custom self service applications through which users can conveniently
and easily obtain access to a broad range of valuable information and services.
Electronic Workforce's object-oriented architecture allows the incorporation of
multiple media, enabling service applications through Web browsers, telephones,
facsimiles, electronic mail and alphanumeric pagers. It also facilitates
interaction with information content assembled from a variety of sources,
including mainframe and client/server applications and relational databases.
Electronic Workforce also includes a "visual" development environment that
enables rapid development and adaptation of self service applications without
writing lines of code.

     Edify's Electronic Banking System is a software application product which
offers financial institutions the means to deploy a suite of automated banking
services via the World Wide Web (the "Web"). The Company's Employee Service
System is a software application product that offers human resources ("HR")
organizations the means to empower employees with direct access to information
and services over corporate intranets. EBS and ESY each offer a fully integrated
application suite, multiple access options including the Web and telephone and
visual customization tools for rapid customization and integration with a wide
range of back-office systems. They both are built on Edify's Electronic
Workforce and utilize Web browser, Java and other technologies that address the
customization requirements necessary for the application products market.

INDUSTRY BACKGROUND

     In today's highly competitive global marketplace, customers and employees
are increasingly demanding faster, more convenient and more interactive access
to information and services. Competitive pressures are driving businesses to
increase the quality of such services while containing costs. The delivery of
richer, more cost-effective services has become critical in differentiating a
company's product or service offerings and expanding its market share. While
traditional information and automation systems have focused primarily on
increasing the efficiency of core business operations, new opportunities exist
to employ available and emerging technologies to automate and enhance an
organization's interactions with its customers and employees.

     Organizations traditionally have used trained service representatives to
bridge the gap between customers and employees and the enterprise information
systems that store and process account, employment, shipment or other
information. Service representatives perform multiple functions, including
receiving inquiries from customers or employees, using enterprise software
applications to extract relevant information, implementing company policies and
communicating responses to the inquiries. Reliance on people to perform these
service functions is expensive and has inherent limitations in terms of
scalability, flexibility and reliability. Labor costs tend to grow
proportionately with increased demands for service, and the quality of service
becomes more difficult to maintain as the number of service representatives
increases. In addition, the time required to hire and train service personnel
limits the speed with which organizations can respond to increasing customer
demands or to new competitive service offerings. The solution to these service
demands and challenges is to use technology to enable customers and employees to
serve themselves through automated "self service" applications that provide
direct and interactive access to enterprise information and services.

THE EVOLUTION OF SELF SERVICE

     Self service applications have expanded rapidly over the last two decades
as end users have become increasingly comfortable with self service and as new
technologies have broadened end-user access to automated services and
increasingly have enabled the development of full-featured applications. Each
new technology has expanded the scope of self service applications rather than
supplanted the earlier technologies. The evolution of these technologies and
applications can be viewed in phases.




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<PAGE>   4

     ACCEPTANCE PHASE. During the 1970s, automated teller machines ("ATMs") were
an initial proving ground for the economic benefits and consumer acceptance of
self service. ATMs not only provide the benefits of better customer service but
also reduce the need for banks to build, staff and maintain expensive branch
offices.

     CONVENIENCE PHASE. During the 1980s, the availability of toll-free
telephone service and touch-tone dialing provided an infrastructure that
permitted self service over the telephone. This infrastructure has been
exploited using voice processing technology and stand-alone interactive voice
response ("IVR") systems. IVR systems, often operating in large call centers,
provide convenient 24-hour access to information and services through touch-tone
telephones, facsimile machines or alphanumeric pagers. Popular telephone self
service applications include telephone banking, employee benefit enrollment,
university student course registration and verification of customer order and
shipment status. While telephone self service has continued to gain acceptance
and grow due to the ubiquity of touch-tone telephones, Edify believes that the
inherent user interface limitations of the telephone, such as the lack of a
visual display and the small number of touch-tone keys, have limited the
development of a larger self service automation market. However, current
developments in voice recognition capabilities are helping to reduce such
limitations by enabling the automation of activities that had previously been
restricted by the small number of touch-tone keys.

     In recent years, the development of the Web/intranet infrastructure has
enabled users of personal computers operating Web browser software to access and
interact with a broad range of information sources, independent of physical
location and underlying computer design. The Web/intranet infrastructure shares
many attributes of the telephone: widespread connectivity, widespread access to
service and a simple, easy-to-use interface. Web browsers, however, offer
advantages over the telephone, including a visual user interface, keyboard input
and extensive support for alphanumeric, audio, video and text information types.
Organizations are rapidly adopting Web browser and server software for both
external customer communications via the Internet and internal employee
communications via corporate intranets. The proliferation of telephone-based
self service solutions, as well as the emergence of Web-based self service
solutions, have provided end users with convenient "anytime, anywhere" access
to information and services, resulting in improved customer service and greater
customer satisfaction.

     MASS CUSTOMIZATION PHASE. As technologies continue to advance for both
telephone- and Web-based solutions, organizations will be able to deploy
increasingly sophisticated self service applications. For example, organizations
now can provide services for particular users or groups of users, utilizing
information that the organization has accumulated about its individual
customers, employees and suppliers. The Company believes that end users will
demand that these services become increasingly personalized so they can take
ownership of their own service needs. Organizations that offer these
capabilities should be able to build and maintain stronger relationships with
their constituencies.

     The evolution from the "convenience" phase to the "mass customization"
phase is complicating the self service infrastructure within the enterprise.
Today, the self service landscape is comprised primarily of disjointed solutions
that provide a single point of access to a single source of data. These point
solutions result in duplicate connections to the enterprise systems in the back
office, inconsistent interfaces for the customer and high maintenance costs.
Point solutions also fail to provide a unified base of customer contact
information with which customer service can be delivered regardless of media and
contact point. There is an increasing need for integrated solutions supporting
multiple media and aggregating data from the many islands of information in the
enterprise. Such solutions enable end users to access any information via any
media and are easier to create and maintain. At the same time, these solutions
must incorporate the necessary flexibility, scalability and reliability to be
capable of supporting sophisticated self service applications.

THE EDIFY SOLUTION

     Edify's self service software solutions provide the following benefits:

     PERSONALIZED, FEATURE-RICH SELF SERVICE APPLICATIONS. Edify's software
enables organizations to deploy self service applications through which end
users can conveniently and easily obtain access to a broad range of valuable
information and services. Although an application may require access to
information and services on a wide variety of disparate computer systems within
the organization, it retrieves the information and presents the services to the
end user in a unified, intuitive way. In addition, the architecture of Edify's
software enables organizations to provide highly interactive self service
applications that can be customized easily for and by the end user. The runtime
system provides service functions interactively in response to user inquiries
from an online personal computer or telephone as well as proactively in
response to pre-set parameters. The Company's architecture also allows companies
to target particular groups of users with specific services through
cross-selling, narrowcasting of content and segmented service by class of user.
These "one-to-one" capabilities enhance the value of the self service
applications for the end user, thereby developing a stronger, more profitable
relationship for the organization.




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<PAGE>   5
     ACCESS THROUGH MULTIPLE FRONT-END MEDIA. The object-oriented architecture
of Edify's software is designed to provide self service functions through a
broad range of communications media, including Web browsers, telephones,
facsimiles, electronic mail and alphanumeric pagers, either alone or in
combination. This design has enabled the Company to provide end users with
multiple points of entry to the system and to incorporate new communications
media, such as the Web browser, as they have emerged to deliver a wider, more
useful range of self service functions. In addition, the Company's software
provides better, more differentiated types of service by supporting multiple
combinations of communications media within the same application. For example,
the Company's software allows Web users to initiate a direct telephone link to a
customer service representative ("CSR") in a call center with a mouse click. The
current page being viewed by the user "pops" onto the screen of the CSR, who can
shadow the user's movements, thereby communicating more effectively. Edify's
multiple media approach enables organizations to uniformly manage customer
interactions.

     BROAD INTEGRATION WITH BACK-OFFICE ENTERPRISE SYSTEMS AND COMMUNICATIONS
MEDIA. In contrast to systems that are designed specifically for stand-alone Web
or telephone applications, Edify's software is designed to integrate with a wide
variety of computer and telecommunications technologies and products. These
include mainframe, client/server and personal computer software applications,
relational databases running locally or on distributed networks, Web servers,
central offices or private branch exchanges ("COs" and "PBXs") and automated
call distributors ("ACDs"). In addition, the Company has developed or is
developing specific links to systems offered by CheckFree Corporation
("CheckFree"), First Data Corporation, Integrion Financial Network
("Integrion"), Microsoft Corporation ("Microsoft"), M&I Data Services, NCR
Corporation ("NCR") and TransPoint in the financial services market and
PeopleSoft Inc. ("PeopleSoft") and SAP AG ("SAP") in the human resources market.
This broad integration capability enables Edify's solutions to access
information from multiple back-office systems and to extend the information by
assembling rich combinations of content from diverse sources and making them
available to end users.

     HIGHLY ADAPTABLE, "VISUALLY" DEVELOPED APPLICATIONS. Electronic Workforce
includes an object-oriented visual development environment that enables
developers to create and adapt custom self service applications rapidly. By
positioning graphical icons on a workspace grid, a developer can define complete
self service applications without writing lines of code. The visual development
environment allows a developer to build new objects for often-used processes,
such as obtaining and preparing information from a particular source, and then
to reuse these objects in other applications. In addition to reducing the time
to market for new custom applications, the Company believes that the
adaptability of its development environment provides substantial cost savings
over the life of an application. In addition, the visual customization tools for
EBS and ESY enable developers to modify easily the look and feel of the
application, define classes of users, segment functionality by user type and
establish cross-selling rules and notification services.

     SCALABILITY, RELIABILITY AND SECURITY. Edify's software architecture is
designed to provide the high capacity and reliability necessary for large-scale
deployment of self service applications. The Company's software operates on one
or more networked computer servers allowing customers to expand capacity as the
number of applications or users increases. The Company has successfully deployed
customer applications with more than 20 networked servers and believes that its
architecture is scalable beyond the size of such installed systems. In addition,
the Company's software, optimized for Microsoft's Windows NT operating system,
supports lightweight threads, message passing and symmetric multiprocessing to
achieve greater scalability on a single server. The large-scale version of
Edify's Electronic Workforce (EWF/LS) scales to 288 ports per server (according
to a benchmarking study conducted by Compaq Computer Corporation ("Compaq")).
Electronic Workforce has been designed with separate subsystems that isolate
system faults and can accommodate the loss of one or more networked nodes
without affecting service elsewhere in the system. In addition, Electronic
Workforce manages security and resource contention in providing access to
various enterprise systems and communications media.

THE EDIFY STRATEGY

     The Company's objective is to become the leading provider of enterprise
self service software used by organizations to automate, integrate and
personalize interactions with customers and employees, yielding stronger, more
profitable relationships. Edify's strategy includes the following key elements:

     DEVELOP AND LEVERAGE LEADING TECHNOLOGIES FOR ENTERPRISE SELF SERVICE
SOLUTIONS. Edify intends to capitalize on its object-oriented software
architecture and visual development technology to extend the capabilities of
Electronic Workforce to automate a wide range of service functions. The system
architecture of Electronic Workforce enables organizations to create and manage
functionally rich, intuitive customer- and employee-oriented services assembled
and delivered through the integration of enterprise computer and
telecommunications systems. The Company plans to continue to enhance the
functionality of its self service solutions and to incorporate new technologies
and standards as they evolve to offer more comprehensive solutions and to
broaden the market acceptance and application of these solutions.

     DEVELOP APPLICATION PRODUCTS FOR SPECIFIC MARKET SEGMENTS. Edify's market
strategy is to apply its technology and experience in self service solutions to
develop application products for certain market segments. As part of this
strategy, the Company has introduced

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fully integrated application products for the financial services and human
resources markets, the Electronic Banking System and the Employee Service
System. The Company's application products are designed to leverage its core
Electronic Workforce technology and extend it utilizing Web, Java and other
technologies which address the customization requirements necessary for the
applications market. The Company's application products offer a suite of
customizable application modules that provide specific self service functions
for each target market. This modularity enables organizations to offer the
services that meet their particular needs as they evolve over time. The Company
is investing in the ongoing development of additional application modules for
these products.

     PARTNER WITH INDUSTRY-LEADING COMPANIES THAT PROVIDE COMPLEMENTARY
SOLUTIONS. To augment its product offerings, the Company intends to evaluate
opportunities to enter into partnerships, such as licenses with or investments
in third parties that could deliver key existing complementary technologies.
Edify's open, object-oriented software architecture can easily and quickly
incorporate additional third-party technologies into its existing products,
creating significant value for its customers. Edify intends to base its
decisions to partner with, invest in or jointly develop additional solutions on
the intellectual capital as well as the technological strengths of the third
parties.

     ESTABLISH LEADERSHIP IN THE FINANCIAL SERVICES AND HUMAN RESOURCES MARKETS.
While the Company markets its products across multiple markets, it emphasizes
two key market segments: customer self service applications within the financial
services industry and HR self service applications across multiple industries.
The Company is focusing on these segments because they represent a large portion
of the self service market and the Company has developed significant expertise
in developing solutions for these segments. The Company focuses a significant
portion of its sales and marketing activities on these two segments, including
the establishment and expansion of distribution or joint marketing relationships
with leading technology providers, outsourcers and integrators in each segment.
In the financial services market, Edify has established relationships with
CheckFree, Hewlett-Packard Company ("HP"), Integrion, Intuit Inc. ("Intuit"),
M&I Data Services, Microsoft, NCR, Transaction Systems Architects, Inc. ("TSA")
and TransPoint, among others. In the HR market, the Company has relationships
with Cambridge Technology Partners ("CTP"), Foundation Technologies, Hunter
Group, PeopleSoft and SAP, among others. In addition, the Company has introduced
application suites for the financial services and human resources markets, EBS
and ESY. The Company intends to invest significantly in these relationships and
products in order to establish leadership in the financial services and human
resources markets.

     TARGET LARGE CALL CENTERS. The Company intends to market its Electronic
Workforce software to large call centers for telephone-based customer service
applications, in addition to its traditional focus on medium-sized call centers.
In 1998, the Company introduced EWF/LS, the large scale version of Electronic
Workforce. Optimized for the Windows NT operating system and supporting
symmetric multiprocessing, EWF/LS allows organizations to scale with improved
price-performance and smaller footprint. The Company believes that the increased
scalability of Electronic Workforce, combined with its ability to integrate with
a variety of access media and enterprise information and communications systems,
has enabled the Company to more effectively target the large-scale call center
market.

     EXPAND DOMESTIC AND INTERNATIONAL DISTRIBUTION. To achieve broad adoption
of its self service software, the Company believes that it must continue to
pursue multiple distribution channels worldwide. The Company currently
distributes products through a combination of field sales and indirect sales
channels, including VARs, OEMs, outsourcers and international distributors. In
order to facilitate sales of its application products and to leverage its
installed base and distribution partners, Edify has established dedicated sales
positions for application specialists, major customers and major partners. The
Company pursues VARs with vertical market expertise, systems integration
experience and geographical diversity. The Company's international distribution
strategy is to penetrate key international markets by seeking additional
regional distributors and by further developing its existing distributor
relationships. Through its distributors, the Company currently has a presence in
more than 24 countries. The Company's international expansion currently is
focused on Asia/Pacific, Europe and South America, where the Company is
investing resources in sales, marketing and technical personnel.

     EXPAND IMPLEMENTATION CAPACITY AND EXPERTISE. The Company seeks to
accelerate customer adoption and deployment of self service solutions by
expanding its services consulting organization and leveraging its partnerships
with third party integrators. Through its services organization, the Company has
established expertise in assisting and training customers to perform
integrations of diverse computer and communications systems as well as knowledge
of user interface and design and a familiarity with the self service needs of
its targeted market segments. The Company intends to continue to expand its
services organization with experienced consultants who combine technical and
application expertise. The Company believes that its services organization
facilitates the success of its customers' implementations, strengthens its
customer relationships and generates valuable feedback that the Company can
apply to product enhancements. In addition, the Company has established
relationships with third party integrators such as CTP and HP to assist
customers with the successful implementation of Edify products. The Company
believes these relationships will enable its customers to achieve efficient
implementation of its products while decreasing the capacity strain on the
Company's services organization.


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     The foregoing statements regarding the Company's strategy and intentions
are forward-looking statements, and actual results may vary substantially
depending upon a variety of factors, including the development of emerging
markets for Web-based self service software, intense competition, evolving
industry standards, changing customer needs, any product development delays, and
the ability of the Company to manage any future growth and new distribution
channels.

MARKETS, CUSTOMERS AND APPLICATIONS

   MARKETS

     The Company targets large organizations where there is a need to process
substantial numbers of customer or employee service transactions efficiently.
Electronic Workforce is best suited for organizations seeking to offer a variety
of functionally rich services that can be rapidly deployed or modified, accessed
by customers and employees through multiple communications media and integrated
with existing or new enterprise applications and telecommunications systems. The
Company has successfully installed solutions in the banking, consumer goods,
energy/utilities, financial services, technology, universities, retail,
insurance, telecommunications, healthcare, manufacturing and media sectors,
among others. The Company currently participates in two major self service
areas: customer self service across a number of industries, with an emphasis on
banking and financial services, and employee self service focused on HR
applications.

   CUSTOMERS

     As of December 31, 1998, Edify had, directly or indirectly through VARs or
distributors, licensed its products to more than 1,200 customers. The following
is a representative list of the Company's direct and indirect customers as of
December 31, 1998 that accounted for more than $150,000 in revenue to Edify from
January 1, 1997 through December 31, 1998. The Company believes that these
customers are typical of the Company's customer base by virtue of the industries
they represent and the types of applications they implement using the Company's
products. Because the Company generally does not have long-term sales contracts
with its customers, however, there can be no assurance that relationships with
these or other customers will continue. No single customer accounted for more
than 10% of the Company's total revenue in 1998.


<TABLE>
<CAPTION>
  BANKING/FINANCIAL SERVICES                   CONSUMER GOODS                                INSURANCE/HEALTHCARE
  --------------------------                   --------------                                --------------------
<S>                                           <C>                                           <C>
  Alaska USA Federal Credit Union              Bristol-Meyers Squibb Company                 American Skandia
  Australia and New Zealand Banking Group      Kraft General Foods, Inc.                     Empire Blue Cross and Blue Shield
  Boeing Employees' Credit Union               Nintendo of America, Inc.                     Independence Blue Cross
  Busey Bank                                   The Upper Deck Company                        SAFECO Corporation
  Chase Manhattan Bank                         Warner-Lambert Company                        The Travelers Indemnity Company
  Comerica Incorporated
  Fifth Third Bank                             MANUFACTURING                                 TECHNOLOGY
  First American National Bank                 -------------                                 ----------
  First National Bank of England                                          
  First National Bank of Omaha                 Eastman Chemical Company                      3Com Corporation
  First Union Corporation                      Lockheed Martin Corporation                   Applied Materials, Inc.
  FirstBank Data Corporation                   Michelin North America                        Hewlett-Packard Company
  Harris Bank                                  United Technologies Corporation,              Oracle Corporation
  Janus Capital Corporation                      Pratt & Whitney                             Unisys Corporation
  Los Alamos National Bank                     Solvay Polymers                                                  
  Mercantile Bank National Association 
  Motorola Employee Credit Union               TELECOMMUNICATIONS                            UNIVERSITIES
  NationsBank Corporation                      ------------------                            ------------
  Pennsylvania State Employees Credit Union
  Scudder Kemper                               AT&T Corp.                                    California State University
  Standard Chartered Bank                      Intermedia Communications                     Stanford University
                                               MCI WorldCom                                  University of California, Los Angeles
                                               Nextel Communications, Inc.                   Los Angeles Community College
                                               Pacific Telesis Group                         University of Utah
</TABLE>


   CUSTOMER APPLICATIONS

     Edify's software can be used in many applications, including the following
representative applications:

     CHASE MANHATTAN: EBS AND ESY APPLICATIONS. With $366 billion in assets, The
Chase Manhattan Corporation is one of the world's premier financial services
institutions. Chase first implemented Edify's Employee Service System to provide
HR self service via the telephone and intranet for its 70,000 employees. ESY
enables employees to access and modify personal information such as address,
telephone and emergency contact and dependent information. Further, new hires
can enroll in benefits and existing employees can register for training courses
and participate in open enrollment. Following the success of this application,
Chase elected to use Edify's Electronic Banking System to enhance its 400,000
customer-strong Online Banking service. Based on EBS, Chase Online Banking
offers improved graphics, easier navigation and Internet access. It provides all
Chase customers, consumers and small



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<PAGE>   8


businesses alike, with an easy, convenient way to do their day-to-day banking
including transferring funds, paying bills and communicating with the bank.
Additionally, Edify's OFX module allows Chase customers to download data
directly into personal financial managers such as Microsoft Money or Quicken.

     REPUBLIC INDUSTRIES: TELEPHONE AND WEB-BASED CALL CENTER HR APPLICATION.
Republic Industries, a Fortune 150 company, is using the Employee Service System
to offer open enrollment to its employees via the telephone. Republic employs
60,000 individuals dispersed among more than 500 subsidiaries in the auto
retail, auto rental, and solid waste industries. Edify consultants deployed a
bilingual (Spanish and English) IVR application that enables Republic's
employees to self-enroll in benefits programs over the telephone combined with
an integrated Web-based application for use by Republic's HR call center
representatives. Employees can complete their enrollment process over the phone
or transfer to a specially trained HR call center representative who has access
to the employee's benefits history as well as life events profile and employment
history. The representative is able to view all of the information the employee
entered during the IVR session, saving the employee the time needed to repeat
this information verbally, and the representative can complete the enrollment
process at the employee's request. This Web-based application records key call
statistics, including the employee's rating of the enrollment procedure, so that
Republic Industries can fine-tune its benefits administration.

          NET.B@NK: WEB AND TELEPHONE ELECTRONIC BANKING APPLICATION. Net.B@nk,
which opened its virtual doors in October 1996, is the world's first
FDIC-insured federal savings bank to offer a full line of financial services
exclusively through the Internet. The bank's services are hosted by Edify
partner NCR Corporation with BISYS Group, Inc. as the bank's core processing
center. Edify's EBS application allows Net.B@nk customers to access account
balances, review and search for transactions, transfer funds between accounts,
place a stop payment and communicate with the bank via secure electronic mail.
Customers can also review their banking activity and download the data to a
personal financial manager, pay bills, transfer funds and communicate with the
bank via e-mail. Net.B@ank also offers high-interest checking accounts, ATM,
debit and credit cards, money market accounts, CDs, brokerage services, mortgage
loans and more. As a result of such offerings, Net.B@nk had over 17,500
customers and deposits of $283 million by the end of 1998.

     INTERMEDIA COMMUNICATIONS: ADVANCED CALL CENTER APPLICATION. The nation's
largest independent competitive local exchange carrier has incorporated Edify's
EWF/LS along with Genesys computer telephony integration software and other
best-of-breed Windows NT-based industry-standard components to provide a
mission-critical, 24 hour, 7-day a week customer call center in Tampa, Florida.
Plans are underway to expand this capability to other locations serving
Intermedia's growing network of customers. Edify's IVR application, running on
Compaq hardware, uses the customer's dialed number (DNIS) and identification
number as well as the customer's response to prompts about the problem to route
the call to an appropriate CSR. By tightly integrating with the Clarify
front-office system and a Visual Basic desktop, the Edify IVR application
enables the CSR to view a profile of the customer's account while addressing the
call. Additionally, the CSR can provide customers with a tracking number, which
can subsequently be used to get automated updates on various requests.

PRODUCTS

     Edify currently offers three self service software products: the Electronic
Workforce, the Electronic Banking System and the Employee Service System.
Electronic Workforce is an integrated development and runtime platform utilized
for the creation and management of custom self service solutions. EBS and ESY
are application products that address the needs of the financial services and
human resources markets, respectively. EBS and ESY are built on top of the
Electronic Workforce and incorporate Web, Java and other technologies that
address the customization requirements necessary for the application product
market. Versions through 4.x of Electronic Workforce and 1.x of EBS and ESY
operate on Intel-based hardware platforms using IBM Corporation's ("IBM") OS/2
operating system.

     In October 1997, the Company began shipping Electronic Workforce Release 5,
which is optimized for Microsoft's Windows NT operating system. In December
1997, the Company began shipping EBS Release 2 and ESY Release 2, both of which
are optimized for Windows NT. By transitioning to the Windows NT platform,
Edify's products are able to provide an extended open architecture, enhanced
visual development tools and larger scale deployment for high-end applications.

     Throughout 1998, the Company continued to develop new products. In June
1998, Edify began to ship the large scale version of its EWF product (EWF/LS).
EWF/LS enables Edify to compete in the high-end call center market. In December
1998, the Company shipped Release 3 of EBS, which incorporates end-to-end
support for online bill presentment and payment, and the industry's first
internet banking module designed specifically for commercial banks' small
business customers.




                                       6
<PAGE>   9
   ELECTRONIC WORKFORCE

     Edify's Electronic Workforce, which began shipping in the first quarter of
1992, is a full-featured, scalable and flexible application development and
runtime system that enables organizations to create and deploy custom self
service applications that automate, integrate and personalize interactions with
customers and employees. Electronic Workforce's object-oriented architecture
allows the incorporation of a broad range of media, enabling self service
applications through Web browsers, telephones, facsimiles, electronic mail and
alphanumeric pagers, either alone or in combination. It also facilitates
interaction with information content assembled from a variety of sources,
including mainframe and client/server applications and relational databases, all
in a way that is transparent to the end user. Electronic Workforce comprises
three primary components, which are licensed separately:

     WORKFORCE OBJECTS. Workforce Objects are advanced high-function software
objects that provide access to a variety of enterprise information systems
through a broad range of media. Workforce Objects are the core building blocks
of Electronic Workforce applications, enabling them to perform tasks such as
answering a telephone, operating a host application or exchanging information
through Web browsers.

     WORKFORCE APPLICATION BUILDER. The Workforce Application Builder is an
object-oriented, visual development environment used to assemble and customize
self service applications using Workforce Objects. Workforce Application Builder
provides developers with a visual framework for process automation through which
complex associations of media, information sources and application functions may
be represented in a simple and conceptual way. By positioning graphical icons on
a workspace grid, a developer can define complete self service applications
without writing lines of code.

     WORKFORCE APPLICATION SERVER. The Workforce Application Server is a robust,
open runtime environment that schedules resources and activities, manages
resource usage, tracks application status and reacts and responds to changing
conditions. These features simplify the task of developing self service
applications by eliminating the need to program such functions within each
application. In addition, they give administrators the ability to manage
large-scale systems efficiently where many applications need to be scheduled and
share resources concurrently. Workforce Application Server can be installed on
multiple networked servers and can work in a coordinated fashion to achieve high
levels of service capacity. It is designed to work with the Workforce
Application Builder so that applications can be developed, tested and installed
online without interruption of ongoing service.

     Electronic Workforce components are licensed according to capacity and
according to functionality. Capacity is determined by the number of concurrent
users on a server. Functionality is determined primarily by the end-user
communications media and by the access methods to a customer's back-office
systems that are supported by the software. Typical software licenses with
associated maintenance and consulting contracts begin at approximately $75,000,
and large customer contracts can exceed $1 million.

   ELECTRONIC BANKING SYSTEM

     The Electronic Banking System, which began shipping in September 1996, is a
software application product that offers financial institutions the means to
deploy a suite of automated banking services via the World Wide Web. EBS is
built on top of the Electronic Workforce and incorporates Web, Java and other
technologies that address the customization requirements necessary for the
application product market. EBS is the first product to combine Web banking
services with optional electronic banking capabilities that support self service
via telephones, facsimiles and personal financial management software. EBS
comprises three components: a fully integrated application suite for web
banking; multiple electronic delivery options including telephone, facsimile and
personal financial managers; and visual customization tools for rapid
customization and integration with a wide range of back-office systems.

     The Electronic Banking System's application suite utilizes a user interface
framework that includes a tool set which enables banks to incorporate their
unique brands, logos and product names into the application. EBS currently
includes the following integrated application modules: home banking, small
business banking, electronic bill presentment and payment, dynamic target
marketing, checkbook transaction register, multi-lingual & multi-currency
support for international banking, personal profile, proactive notification,
message center and customer service teleconferencing. EBS also offers
integration modules for leading technology vendors such as CheckFree, Integrion
and TransPoint for bill presentment and payment processing, and offers an OFX
integration module for communication with personal financial management software
programs such as Microsoft Money and Intuit Quicken.

     Edify intends to develop additional application modules for EBS to enable
customers to expand the range of services offered through EBS. In addition, EBS
has been designed using the visual customization tools of Electronic Workforce,
enabling EBS customers and Edify partners to develop custom Web banking modules
that integrate with the EBS Web user interface framework. With this
customization capability, financial institutions can offer differentiated
services ahead of their competition while still gaining the economies of scale
traditionally achieved with pre-built solutions. Finally, use of the Electronic
Workforce software provides a scalable and highly reliable runtime environment,
meeting requirements for high-capacity, mission-critical implementations.


                                       7
<PAGE>   10


     As of December 31, 1998, EBS had been licensed to more than 100 customers.
EBS pricing, including the application and implementation services, begins at
approximately $150,000. Actual pricing varies depending upon the number of
modules desired, the capacity requirements of the system and the level of
customization and integration support.

   EMPLOYEE SERVICE SYSTEM

     The Employee Service System, which began shipping in June 1997, is a
software application product that offers human resources organizations the means
to empower employees with direct access to information and services over
corporate intranets. ESY addresses the growing need for HR organizations to
reduce administrative costs while expanding the availability and value of
employee services. Similar to EBS, ESY comprises three components: a fully
integrated application suite for employee self service; multiple access options
including Web, telephone, electronic mail, kiosk and facsimile; and visual
customization tools for rapid customization and integration with a wide range of
back-office systems.

     ESY offers a suite of integrated application modules that automate the most
common and time-intensive employee transactions managed by HR organizations. ESY
currently includes the following integrated application modules: benefits
enrollment, personal profile, direct deposit, electronic paystub, W-4, leave
status, benefits summary, employee directory, job posting and training
registration.

     As with EBS, the Company intends to develop additional application modules
for ESY. In addition, in order to facilitate integration with human resources
information systems, Edify offers a pre-built integration module for
PeopleSoft's HRMS and can provide integration with SAP. ESY also has been
designed using the visual customization tools of Electronic Workforce, enabling
ESY customers and Edify partners to develop custom application modules that
integrate with the ESY Web user interface framework. In addition, ESY includes a
visual customization tool that enables easy customization of the user interface
and other graphical elements. Finally, also similar to EBS, the use of the
Electronic Workforce software provides a scalable and highly reliable runtime
environment, meeting requirements for high-capacity, mission-critical
implementations.

     As of December 31, 1998, ESY had been licensed to 40 customers. ESY
pricing, including the application and implementation services, begins at
approximately $150,000. Actual pricing varies depending upon the number of
modules desired, the capacity requirements of the system and the level of
customization and integration support.

SALES AND MARKETING

     The Company's sales strategy is to pursue opportunities with large
organizations in the United States through its field sales force and services
organization, and to penetrate various targeted market segments through multiple
indirect distribution channels, including VARs, international distributors, OEMs
and joint marketing partners. To support its selling efforts, the Company
conducts comprehensive marketing programs which include direct mail, phone- and
Web-based lead generation, advertising, trade shows, an annual users and
developers conference, and ongoing customer communication programs. As of
December 31, 1998, the Company's sales and marketing organization consisted of
137 employees, including 40 quota-carrying salespeople.

     DOMESTIC FIELD SALES FORCE. The Company employs a field sales force to
market its products and services directly in the United States. Field sales
representatives are assigned quotas and are compensated for all Company revenue
resulting from their assigned territory and specialty. While the sales cycle
varies from customer to customer, it typically ranges from one month to over a
year and averages six months. In order to sell the application products and to
generate increased levels of repeat sales more effectively, the Company has
assigned sales representatives to focus on application products and on the
Company's installed base.

     VALUE ADDED RESELLERS. VARs license and distribute the Company's software
to build and implement self service solutions for their customers in various
market segments. VARs often provide specialized application or systems
integration expertise in the installation, development and support of self
service applications. The Company maintains an organization to recruit, train
and provide ongoing support for its VARs. As of December 31, 1998, the Company
had more than 50 domestic VARs.

     STRATEGIC ACCOUNTS. Over time, some of the Company's customers and channel
partners account for a significant amount of revenue. In 1998, the Company began
identifying certain of these customers and partners as "strategic accounts." The
Company has assigned sales representatives to focus 100% of their efforts on one
or more of these accounts in order to provide increased support for and maximize
revenue from these accounts.




                                       8
<PAGE>   11


     OEMS. The Company has agreements with Aspect Telecommunications Inc.
("Aspect") and NEC America, Inc. ("NEC") under which Aspect and NEC licensed the
Company's software technology to provide solutions to the call center market.
Additionally, in the first quarter of 1999, Edify entered into an agreement with
ACI Worldwide, Inc. to provide solutions to the financial services market.

     INTERNATIONAL SALES. International revenues accounted for 5% or less of
total net revenues for each of the years ended December 31, 1998, 1997 and 1996.
The Company maintains distribution relationships with distributors in Canada,
Europe, Asia/Pacific and South America. The Company's ability to expand its
Web-based applications internationally is limited by the general acceptance of
the Internet and intranets in other countries. The Company's ability to expand
its telephony applications internationally is limited to those countries where
there is regulatory approval of the third-party telephony hardware supported by
Edify software. Because Edify depends on third-party suppliers to certify such
telephony hardware and obtain regulatory approval on a country by country basis,
there can be no assurance that such approval will exist or continue to exist in
the future.

STRATEGIC RELATIONSHIPS

     As part of its objective of establishing leadership in the self service
software market, particularly for financial services and human resources, the
Company has established strategic relationships with leading technology
providers, outsourcers and integrators in these markets. These relationships
enable the Company to interoperate with new technologies, lend the Company
significant visibility and credibility within the self service market and
provide the Company with access to their large customer bases. The Company
intends to leverage these relationships and to develop additional strategic
relationships.

     In the financial services market, Edify has established relationships with
CheckFree, Electronic Data Systems, HP, Integrion, Intuit, M&I Data Services,
Microsoft, NCR, TSA, TransPoint and Unisys Corporation, among others. In the HR
market, the Company has relationships with CTP, Foundation Technologies, Hunter
Group, PeopleSoft and SAP, among others. In the call center market, the Company
has relationships with Aspect, Compaq, Fujitsu Limited, Genesys
Telecommunications Laboratories, NEC, Nuance Communications, RightPoint Software
and Rockwell.

EDIFY SERVICES

     Edify services are an important component of the complete solution that
Edify offers its customers. The Company's services organization provides
customers and distribution partners with fee-based consulting, education and
support services. As of December 31, 1998, the Company had 169 people in its
services organization. The Company charges for its consulting, education and
support offerings separately from the license fees charged for the Company's
software.

     CONSULTING SERVICES. The Company's consulting organization provides full
lifecycle consulting to its direct customers who wish to outsource their
software installation, design, application development and implementation.
Edify's consulting team has expertise in systems integration, knowledge of user
interface and design, and familiarity with the self service needs of its
targeted market segments.

     EDUCATION SERVICES. The Company offers a comprehensive education program to
its customers and partners. Courses are offered for each of the Company's
product lines to meet the needs of application developers, system
administrators and project managers. Courses are offered at the Edify "U"
education facilities located at the Company's offices in Santa Clara, California
and Waltham, Massachusetts. In addition, the Company provides onsite training,
upon request, at customer facilities. As of December 31, 1998, the Company had
trained more than 1,400 people to develop self service applications with its
software.

     SUPPORT SERVICES. The Company offers a choice of support plans. Through
these plans, Edify provides customers and partners with technical support, new
software releases and documentation and online support. Edify's technical
support engineers help diagnose and resolve technical questions. Edify's product
development engineers develop new software releases and enhance the
functionality, quality and performance of existing software applications.
Additionally, Edify's technical publications organization develops new
documentation for major releases, and online support, offered out of the
technical support organization, includes a support website that provides
"one-stop" access to technical information.

PRODUCT DEVELOPMENT

     The statements made herein regarding the Company's products and product
enhancements under development are forward-looking statements, and the actual
results for such products or enhancements could differ materially from those
projected as a result of a variety of factors, including those contained in this
"Product Development" section and elsewhere in this Report.

     The market for Edify's products is characterized by rapid technological
change, changes in customer requirements, frequent new product introductions and
enhancements and emerging industry standards. The Company must continually
change and improve its



                                       9
<PAGE>   12
products in response to changes in operating systems, application software,
computer and telephony hardware, networking software, programming tools and
computer language technology. The introduction of products embodying new
technologies and the emergence of new industry standards can render existing
products obsolete and unmarketable. In particular, the market for self service
application products has only recently begun to develop and is rapidly evolving.
The Company's success will depend upon its ability on a timely and
cost-effective basis to enhance its current products and to develop new products
that meet changing market conditions, which include changing customer needs, new
competitive product offerings, emerging industry standards and changing
technology. There can be no assurance that the Company will be successful in
developing and marketing, on a timely and cost-effective basis or at all, fully
functional and integrated product enhancements or new products that respond to
technological change, updates or enhancements to third party products used in
conjunction with the Company's products, changes in customer requirements or
emerging industry standards, or that the Company's enhanced or new products will
be accepted by customers. Any failure by the Company to anticipate or respond
adequately to changing market conditions, or any significant delays in product
development or introduction, could have a material adverse effect on the
Company's business, financial condition and results of operations.

     The Company's software development team is composed of members with
experience in Internet and Web technology, financial services and human
resources application software, visual programming design, object-oriented
software development, computer telephony integration, voice processing and
large-scale real-time subsystems. The Company believes this assembly of diverse
technical expertise contributes to the highly integrated functionality of its
products. The Company's ability to attract and retain highly qualified employees
will be the principal determinant of its success in maintaining technological
leadership.

     Product development expenses were $12.0 million in 1998, $10.1 million in
1997 and $5.8 million in 1996. To date, all software development costs have been
expensed as incurred. The total product development staff consisted of 89
full-time employees as of December 31, 1998. All of the Company's products have
been developed internally by its product development staff. Product development
expenses have increased over recent quarters as the Company increased product
development staff to develop versions of its products for the Windows NT
platform. The Company believes significant investments in product development
are required to remain competitive. As a consequence, the Company intends to
increase the dollar amount of its product development expenditures in the
future.

     The Company's current development efforts are focused on enhancements to
the Windows NT versions of Electronic Workforce, EBS and ESY. These enhancements
include increased scalability and functionality for Electronic Workforce and
additional application modules for EBS and ESY. There can be no assurance that
these development efforts will be completed within the Company's anticipated
schedules or that, when completed, they will have the features necessary to make
them successful in the marketplace. Moreover, software as complex as that
developed by the Company may contain undetected errors when first introduced or
as new versions are released. Errors in new products may be found after
commencement of commercial shipments, resulting in loss or delay of market
acceptance. Future delays in the development or marketing of product
enhancements or new products, including presently contemplated new features of
the Company's software products for Windows NT, could result in a material
adverse effect on the Company's business, financial condition and results of
operations.

COMPETITION

     The market for self service software and services is rapidly evolving,
extremely competitive and subject to rapid technological change. The Company
expects competition to increase in the future from existing competitors and from
companies that may enter the Company's existing or future markets with similar
or substitute solutions that may be less costly or provide better performance or
functionality than the Company's products. Many of the Company's current and
potential competitors have longer operating histories, greater name recognition,
larger installed customer bases and significantly greater financial, technical,
marketing and other resources than the Company. To be successful in the future,
the Company must continue to respond promptly and effectively to the challenges
of changing customer requirements, technological change and competitors'
innovations. Increased competition is likely to result in price reductions,
reduced gross margins and loss of market share, any of which could materially
adversely affect the Company's business, financial condition and results of
operations. There can be no assurance that the Company will be able to compete
successfully against current and future competitors or that competitive
pressures faced by the Company will not materially adversely affect its
business, financial condition and results of operations.

     The Company's current and potential competitors include Internet software
and tools vendors, Web application vendors, business application vendors and
stand-alone IVR vendors. In the market for Web-based self service solutions, the
Company's primary competition has been from system integrators, potential
customers' internal information systems departments that build applications with
custom code and Web development tool vendors. In the future, the Company expects
competition from Netscape Communications Corporation, Microsoft and others to
increase. In addition, the Company expects database vendors such as Oracle
Systems Corporation, Informix Corporation and Sybase, Inc. to provide many of
the capabilities needed in the development of Web self service applications. Any
of these companies could use its superior financial resources, market power and
installed base of customers to

                                       10
<PAGE>   13
compete effectively against the Company. The Company believes that the principal
competitive factors in the Web self service market segment are breadth and depth
of application functionality, support for multiple communications media, speed
of application development, integration with mainframe and client/server
computer systems, price, reliability and scalability of product offerings,
third-party distribution, company reputation, application development expertise
and customer service and support. Although the Company believes that its
products and services currently compete favorably with respect to such factors,
there can be no assurance that the Company can maintain its competitive position
against current and potential competitors, especially those with significantly
greater financial, marketing, service, support, technical and other resources.
Such competition could materially adversely affect the Company's ability to
sustain current pricing levels and could have a material adverse effect on the
Company's business, financial condition and results of operations.

     The Company expects to encounter increased competition from companies
offering Internet application products that compete with the Company's
application products and custom applications of the Company's software. The
Company's Electronic Banking System competes with solutions from BroadVision,
Inc., IBM and Security First Technologies, among others. The Company believes
that the principal competitive factors in this market are application
functionality, ease-of-use, adaptability of applications, integration with
on-premise enterprise applications, and systems and support for multiple media.
Although the Company believes that its products and services compete favorably
on the basis of these factors, there can be no assurance that the Company can
maintain its competitive position against current and potential competitors.

     Web browser and Web server technology offers vendors of business
application software a means to extend their products to provide self service
capabilities over the Web or intranets. The Company expects that application
vendors such as Baan Company N.V., Oracle, PeopleSoft, SAP and others will
market new or enhanced products offering Web-based self service capabilities.
These products could dilute materially the value of the Company's Employee
Service System with customers who use applications licensed from such vendors.
Such enhanced offerings could materially and adversely affect the Company's
market position, business, financial condition and results of operations.

     For telephone self service solutions, the Company competes principally with
stand-alone IVR vendors such as Brite Voice Systems, Inc., InterVoice, Inc.,
Lucent Technologies Inc. ("Lucent"), Periphonics Corporation, Syntellect
Technology Corporation and TALX Corp. The Company believes that the principal
competitive factors in the telephone self service market segment are the same as
those for the Web-based self service market. Although the Company believes that
it competes favorably on the basis of these factors, there can be no assurance
that the Company can maintain its competitive position against current and
potential competitors. Certain of the Company's IVR competitors have introduced
products supporting Web applications. Such competition could materially
adversely affect the Company's ability to compete and could have a material
adverse effect on the Company's business, financial condition and results of
operations.

PROPRIETARY RIGHTS

     The Company's success is heavily dependent upon its proprietary technology.
The Company relies primarily on a combination of copyright, trade secret and
trademark laws, nondisclosure and other contractual provisions and technical
measures to protect its proprietary rights. The Company seeks to protect its
software, documentation and other written materials through trade secret and
copyright laws, which provide only limited protection. In addition, the Company
holds two United States patents, has three United States patent applications
pending (one of which has also been filed internationally) and intends to seek
further United States and international patents on its technology. There can be
no assurance that any patents held by the Company will not be challenged and
invalidated, that patents will issue from any of the Company's pending
applications or that any claims allowed from existing or pending patents will be
of sufficient scope or strength or be issued in all countries where the
Company's products can be sold to provide meaningful protection or any
commercial advantage to the Company. As part of its confidentiality procedures,
the Company generally enters into nondisclosure agreements with its employees,
consultants, distributors and corporate partners and limits access to and
distribution of its software, documentation and other proprietary information.
Despite the Company's efforts to protect its proprietary rights, unauthorized
parties may attempt to copy or otherwise obtain and use the Company's products
or technology that the Company considers proprietary, and third parties may
attempt to develop similar technology independently. In particular, the Company
provides its existing and potential distribution partners with access to its
product architecture and other proprietary information underlying the Company's
licensed software. Policing unauthorized use of the Company's products is
difficult, and, while the Company is unable to determine the extent to which
piracy of its software products exists, software piracy can be expected to be a
persistent problem. In addition, effective protection of intellectual property
rights may be unavailable or limited in certain countries. Accordingly, there
can be no assurance that the Company's means of protecting its proprietary
rights will be adequate or that the Company's competitors will not independently
develop similar technology.

     In April 1996, the Company received a letter from Lucent inviting the
Company to negotiate a license of Lucent's patents. Lucent asserted that certain
of the Company's products infringe certain of Lucent's patents and offered to
license those patents to the

                                       11
<PAGE>   14


Company for a substantial payment. In November 1997, the Company received a
letter from Lucent in which Lucent made similar assertions with respect to other
patents it holds. In November 1998, the Company entered into an agreement with
Lucent (the "Lucent Settlement"), under which each party released the other from
claims of past infringement and settled their patent disputes. Under the Lucent
Settlement, Edify paid Lucent a one-time fee of $5 million. The one-time
settlement fee released the Company from all claims, demands and rights of
action which Lucent may have on account of any infringement or alleged
infringement of any of Lucent's patents that are covered by the Lucent
Settlement. In connection with the Lucent Settlement, the Company will pay
Lucent a minimum annual royalty fee of approximately $500,000 up to a maximum of
approximately $700,000 in each of the fiscal years from 1999 to 2004. In
addition, in fiscal years 2005 and 2006, if the Company exceeds certain revenue
targets that are specified under the Lucent Settlement, the Company will be
required to pay additional amounts.

     In the future, the Company may receive additional communications from other
parties asserting that the Company's products, trademarks or other proprietary
rights require a license of intellectual property rights or infringe, or may
infringe, on their property rights. As the number of software products in the
industry increases, and the functionality of these products further overlaps,
the Company believes that software developers may become increasingly subject to
infringement claims. Any such claims, with or without merit, could be time
consuming, result in costly litigation, cause product shipment delays or require
the Company to enter into royalty or licensing agreements. Such royalty or
licensing agreements, if required, may not be available on terms acceptable to
the Company, or at all, which could have a material adverse effect on the
Company's business, financial condition and results of operations. In addition,
the Company may initiate claims or litigation against third parties for
infringement of the Company's proprietary rights or to establish the validity of
the Company's proprietary rights. Litigation to determine the validity of any
claims could result in significant expense to the Company and divert the efforts
of the Company's technical and management personnel from productive tasks,
whether or not such litigation is determined in favor of the Company. In the
event of an adverse ruling in any such litigation, the Company may be required
to pay substantial damages, discontinue the use and sale of infringing products,
expend significant resources to develop non-infringing technology, or obtain
licenses to infringing technology. The failure of the Company to develop or
license a substitute technology could have a material adverse effect on the
Company's business, financial condition and results of operations.

EMPLOYEES

     As of December 31, 1998, the Company had a total of 442 employees,
including 89 in product development, 137 in sales and marketing, 169 in services
and customer support, and 47 in administration and finance. Of these, one was in
Spain, five were in the United Kingdom and the remainder was located in the
United States. The Company's future performance depends to a significant degree
upon the continued contributions of members of the Company's senior management
and other key research and development, sales and marketing personnel and its
continuing ability to identify, attract, train and retain other highly skilled
managerial, engineering, sales and marketing and services personnel. Competition
for highly qualified personnel is intense, and there can be no assurance that
the Company will be successful in attracting, assimilating and retaining the
necessary personnel in the future. None of the Company's employees is
represented by a labor union. The Company has not experienced any work stoppages
and considers its relations with its employees to be good.

ITEM 2. PROPERTIES

     The Company's principal administrative, sales, marketing and product
development facility occupies approximately 130,000 square feet of leased space
in Santa Clara, California. In addition, the Company leases offices in Waltham,
Massachusetts, Dallas, Texas, and London, England. The Company believes that its
existing facilities, together with certain options to expand its existing
facilities, are adequate for its current needs but that it may need to seek
additional space in the future. The Company believes that suitable additional
space or alternative space will be available in the future, as needed, on
commercially reasonable terms.

ITEM 3. LEGAL PROCEEDINGS

     None.

ITEM 4. SUBMISSION OF MATTERS TO A VOTE OF SECURITY HOLDERS

     None.




                                       12
<PAGE>   15


ITEM 4A.  EXECUTIVE OFFICERS OF THE REGISTRANT

     The executive officers of the Company are as follows:


<TABLE>
<CAPTION>
                           NAME                          AGE                       POSITION
                           ----                          ---                       --------
<S>                                                     <C>             <C>
               Jeffrey M. Crowe ..............            42            President, Chief Executive Officer and Director
               Alvin S. Begun ................            54            Vice President of Edify Services
               Joseph G. Brown ...............            49            Vice President of Worldwide Sales
               Charles H. Jolissaint .........            55            Vice President and Chief Technical Officer
               Steven Pollock ................            35            Vice President of Worldwide Marketing
               William A. Soward .............            41            Vice President of Business Development
               Jimmy A. Sutton ...............            54            Vice President of Engineering
               Patricia A. Tomlinson .........            41            Vice President of Human Resources
               Stephanie A. Vinella ..........            44            Vice President of Finance and Administration, 
                                                                             Chief Financial Officer and Secretary
</TABLE>

     Mr. Crowe has been President, Chief Executive Officer and a director of the
Company since co-founding the Company in 1990. From 1982 to 1990, he held
various management and marketing positions at Rolm Corporation ("Rolm"), a
telecommunications equipment manufacturing company, most recently as General
Manager. Mr. Crowe received a Bachelor of Arts degree in History from Dartmouth
College in 1978 and a Masters degree in Business Administration from Stanford
University in 1982.

     Mr. Begun has been Vice President of Edify Services since April 1995. From
March 1992 to April 1995, he was the President and Chief Executive Officer of
Wyatt Software Services, Inc., a human resources software development company
and a subsidiary of The Wyatt Company, a benefits and compensation consulting
company. Mr. Begun also served as President of the David Corporation, a
subsidiary of The Wyatt Company, from January to April 1995. From October 1988
to March 1992, he was an Administrative Systems Practice Leader and a senior
systems consultant at The Wyatt Company. Mr. Begun received a Bachelor of
Science degree in Chemistry from Cornell University in 1966.

     Mr. Brown joined the Company as Vice President of Worldwide Sales in May
1998. From January 1994 to May 1998, he held the position of Senior Vice
President of Worldwide Field Operations, among other vice president of sales
positions, at Auspex Systems, Inc, a network attached storage company. Mr. Brown
also served as Vice President of Marketing of the UNIX Systems Group within
Unisys Corporation from January 1992 to January 1994. Mr. Brown received a
Bachelor of Commerce degree from the University of Witwatersrand in 1974 and a
Masters degree in Business Administration from the University of South Africa in
1982.

     Dr. Jolissaint has been Vice President and Chief Technical Officer of the
Company since co-founding the Company in 1990. From 1978 to 1990, he held
various engineering management positions at Rolm. In October 1989, he was
elected a Senior Member of the Technical Staff at Rolm. Dr. Jolissaint received
a Bachelor of Science degree in Electrical Engineering from Louisiana State
University in 1965 and Master of Science and Ph.D. degrees in Electrical
Engineering from Stanford University in 1966 and 1972, respectively.

     Mr. Pollock joined the Company as Vice President of Worldwide Marketing in
November 1998. From May 1996 to October 1998, he was Executive Vice President of
Portera Systems, an enterprise application outsourcing company. Mr. Pollock also
served as Vice President of Worldwide Marketing for Claris Corporation from
April 1988 to April 1996. From June 1987 to April 1988, he held positions in
product marketing at Microsoft Corporation and from June 1986 to May 1987, he
held positions in product marketing at Apple Computer. Mr. Pollock received a
Bachelor of Science degree in Business and Cybernetic Systems from San Jose
State University in 1985 and a Masters degree in Business Administration from
Stanford University in 1987.

     Mr. Soward has been Vice President of Business Development since January
1999. From July 1998 to December 1998 he was the Vice President of Product
Marketing and from April 1995 to June 1998 he was Director of Product Marketing
for Edify. Prior to joining the Company, Mr. Soward served as Senior Product
Manager for Call Center Applications at Rolm from October 1992 to March 1995.
From January 1986 to September 1992, he also held various product management
positions in the voice processing, multimedia and call center business segments
at Rolm when it was part of IBM and then Siemens. Mr. Soward received a Bachelor
of Science degree in Business Administration from the University of California,
Berkeley in 1979.


                                       13
<PAGE>   16

     Mr. Sutton joined the Company as Vice President of Engineering in June
1998. From May 1997 to February 1998, he was Vice President of Product
Development and Technology at Micro Focus Group Plc, a developer of enterprise
software development environments. From January 1997 to April 1997, he was Vice
President of Product Development at Unison Software, Inc., a network management
software company. Mr. Sutton also held the position of Vice President of
Development at Avalon Software, an enterprise resource planning ("ERP") company,
from January 1996 to January 1997; Information Handling Services, an information
content provider company, from September 1994 to January 1996; Informix, a
database and tools company, from March 1993 to June 1994; and ASK Computer
Systems, an ERP company, from December 1991 to March 1993. From January 1980
through December 1991, he held the positions of Software Development Engineer
and General Manager at Hewlett-Packard Company. Mr. Sutton received a Bachelor
of Science degree in Management, specializing in Computer Science and Marketing,
from the Massachusetts Institute of Technology in 1967, and a Masters of Science
degree in Management, specializing in Computer Science and Marketing, from the
Massachusetts Institute of Technology in 1968.

     Ms. Tomlinson has been Vice President of Human Resources since April 1996.
From March 1995 to April 1996, she was Vice President of Human Resources for the
Desktop Document Systems Division of Xerox Corporation. Ms. Tomlinson also
served as Director of Human Resources for Synopsys, Inc. from June 1992 to March
1995. From July 1983 to June 1992, she held human resource management positions
with Apple Computer, Inc. Ms. Tomlinson received a Bachelor of Arts degree in
Sociology from Pomona College in 1979.

     Ms. Vinella has been Chief Financial Officer of the Company since August
1990, Vice President of Finance and Administration since August 1994 and
Secretary since February 1996. Prior to joining the Company, she served as
Director of Finance at Lumisys, Inc., a medical equipment company, from 1988 to
1990, and as Director of Finance and Chief Financial Officer at Spectra Logic
Corporation, a disk and tape controller manufacturer, from 1982 to 1987. Ms.
Vinella received a Bachelor of Science degree in Accounting from the University
of San Francisco in 1976 and a Masters degree in Business Administration from
Stanford University in 1982.


                                       14
<PAGE>   17


PART II

ITEM 5 MARKET FOR THE REGISTRANT'S COMMON EQUITY AND RELATED STOCKHOLDER MATTERS

     The Company's stock has been traded on the Nasdaq National Market since the
Company's initial public offering in May 1996 under the symbol EDFY. The
following table sets forth, for the periods indicated, the high and low bid
prices for the Company's common stock as reported by Nasdaq:


<TABLE>
<CAPTION>
                                                                   High                     Low
                                                                 -------                  -------
<S>                                                             <C>                       <C>

               Year Ended December 31, 1997
               ----------------------------------

               First Quarter                                     16  1/4                  10  1/8
               Second Quarter                                    15                        8  7/8
               Third Quarter                                     18  3/4                  11  3/4
               Fourth Quarter                                    22  1/8                  14  1/8

               Year Ended December 31, 1998                                             
               ----------------------------------

               First Quarter                                     20  7/8                  14  5/8
               Second Quarter                                    20  3/16                  8  1/16
               Third Quarter                                     11  5/8                   4  7/8
               Fourth Quarter                                     9  3/4                   4  5/8
</TABLE>


     As of December 31, 1998, there were approximately 351 holders of record of
the Company's common stock.

     The Company has never paid cash dividends on its common stock. The Company
currently intends to retain earnings, if any, for use in its business and does
not anticipate paying any cash dividends in the foreseeable future.





                                       15
<PAGE>   18


ITEM 6. SELECTED CONSOLIDATED FINANCIAL DATA

     The selected consolidated financial data set forth below should be read in
conjunction with "Management's Discussion and Analysis of Financial Condition
and Results of Operations" and the consolidated financial statements and notes
thereto included elsewhere in this Report.



<TABLE>
<CAPTION>
                                                                           YEAR ENDED DECEMBER 31,
                                                  ------------------------------------------------------------------------
                                                    1998            1997            1996           1995           1994
                                                  --------        --------        --------        --------        --------
                                                               (IN THOUSANDS, EXCEPT PER SHARE DATA)
<S>                                               <C>             <C>             <C>             <C>             <C>     
STATEMENT OF OPERATIONS DATA:
Net revenues:
  License                                         $ 37,375        $ 34,081        $ 20,134        $ 10,774        $  6,274
  Services and other                                33,511          22,971          12,883           5,229           2,089
                                                  --------        --------        --------        --------        --------
    Total net revenues                              70,886          57,052          33,017          16,003           8,363
Cost of license revenues                             1,328             889             450             503             267
Cost of services and other revenues                 23,671          17,576          10,635           3,865           2,225
                                                  --------        --------        --------        --------        --------
    Gross profit                                    45,887          38,587          21,932          11,635           5,871
                                                  --------        --------        --------        --------        --------
Operating expenses:
  Product development                               11,986          10,066           5,801           2,627           2,189
  Sales and marketing                               31,511          21,565          15,371           8,015           4,696
  General and administrative                         5,745           4,613           2,946           1,163             762
  Intellectual property settlement                   5,000              --              --              --              --
                                                  --------        --------        --------        --------        --------
    Total operating expenses                        54,242          36,244          24,118          11,805           7,647
                                                  --------        --------        --------        --------        --------
    Income (loss) from operations                   (8,355)          2,343          (2,186)           (170)         (1,776)
                                                  --------        --------        --------        --------        --------
Interest income                                      1,953           2,078           1,598             143             113
Interest expense                                      (148)           (125)           (123)            (58)            (59)
                                                  --------        --------        --------        --------        --------
    Interest, net                                    1,805           1,953           1,475              85              54
                                                  --------        --------        --------        --------        --------
    Income (loss) before income taxes               (6,550)          4,296            (711)            (85)         (1,722)
Provision for income taxes                             125             344              44              19              22
                                                  --------        --------        --------        --------        --------
    Net income (loss)                             $ (6,675)       $  3,952        $   (755)       $   (104)       $ (1,744)
                                                  ========        ========        ========        ========        ========

Basic net income (loss) per share                 $  (0.39)       $   0.24        $  (0.07)       $  (0.05)
                                                  ========        ========        ========        ======== 
Shares used in computing basic net income
      (loss) per share                              17,090          16,398          10,686           2,283
                                                  ========        ========        ========        ======== 

Diluted net income (loss) per share               $  (0.39)       $   0.22        $  (0.07)       $  (0.05)
                                                  ========        ========        ========        ======== 
Shares used in computing diluted net income
      (loss) per share                              17,090          18,063          10,686           2,283
                                                  ========        ========        ========        ======== 
</TABLE>





<TABLE>
<CAPTION>
                                                                                       DECEMBER 31,
                                                             ---------------------------------------------------------------
                                                               1998          1997         1996           1995         1994
                                                             -------       -------       -------       -------       -------
                                                                                     (IN THOUSANDS)
<S>                                                         <C>           <C>           <C>           <C>           <C>    
     CONSOLIDATED BALANCE SHEET DATA:
     Cash, cash equivalents and short-term investments       $34,837       $43,161       $44,840       $ 7,154       $ 2,587
     Working capital .................................        44,161        48,954        43,870         8,992         2,128
     Total assets ....................................        67,004        68,480        60,721        15,372         6,214
     Capital lease obligations, excluding current
       installments ..................................            20           277           674           510           148
     Total stockholders' equity ......................        51,709        55,808        49,187        10,419         3,063
</TABLE>






                                       16
<PAGE>   19


     The following tables set forth certain unaudited consolidated statement of
operations data for each of the four quarters in 1997 and 1998, as well as the
percentage of the Company's total net revenues represented by each item. The
unaudited consolidated financial statements have been prepared on the same basis
as the audited consolidated financial statements contained herein and include
all adjustments (consisting only of normal recurring adjustments) that the
Company considers necessary for a fair presentation of such information when
read in conjunction with the Company's consolidated financial statements and
notes thereto appearing elsewhere in this Report. The Company believes that
quarter-to-quarter comparisons of its financial results are not necessarily
meaningful and should not be relied upon as an indication of future performance.


<TABLE>
<CAPTION>
                                                                              QUARTER ENDED
                                                -------------------------------------------------------------------------------
                                                 MAR. 31,        JUNE 30,         SEPT. 30,        DEC. 31,         MAR. 31,   
                                                   1997            1997             1997             1997             1998     
                                                ---------        ---------        ---------        ---------        ---------  
<S>                                             <C>              <C>              <C>              <C>              <C>        
                                                                              (IN THOUSANDS)
CONSOLIDATED STATEMENT OF OPERATIONS DATA:
Net revenues:
  License ................................      $   7,132        $   7,807        $   8,742        $  10,400        $   7,058  
  Services and other .....................          5,178            5,730            5,478            6,585            6,700  
                                                ---------        ---------        ---------        ---------        ---------  
       Total net revenues ................         12,310           13,537           14,220           16,985           13,758  
Cost of license revenues .................            131              205              162              391              296  
Cost of services and other revenues ......          4,377            4,274            4,136            4,789            4,870  
                                                ---------        ---------        ---------        ---------        ---------  
       Gross profit ......................          7,802            9,058            9,922           11,805            8,592  
                                                ---------        ---------        ---------        ---------        ---------  
Operating expenses:
  Product development ....................          2,098            2,511            2,721            2,736            2,534  
  Sales and marketing ....................          4,521            4,953            5,329            6,762            6,784  
  General and administrative .............          1,027            1,155            1,160            1,271            1,274  
  Intellectual property settlement .......             --               --               --               --               --  
                                                ---------        ---------        ---------        ---------        ---------  
       Total operating expenses ..........          7,646            8,619            9,210           10,769           10,592  
                                                ---------        ---------        ---------        ---------        ---------  
       Income (loss) from operations .....            156              439              712            1,036           (2,000) 
                                                ---------        ---------        ---------        ---------        ---------  
Interest income ..........................            525              529              508              515              507  
Interest expense .........................            (33)             (27)             (32)             (32)             (27) 
                                                ---------        ---------        ---------        ---------        ---------  
       Interest, net .....................            492              502              476              483              480  
                                                ---------        ---------        ---------        ---------        ---------  
       Income (loss) before income taxes .            648              941            1,188            1,519           (1,520) 
Provision for income taxes ...............             53               76               95              120               22  
                                                ---------        ---------        ---------        ---------        ---------  
       Net income (loss) .................      $     595        $     865        $   1,093        $   1,399        $  (1,542) 
                                                =========        =========        =========        =========        =========  

PERCENT OF TOTAL NET REVENUES:
Net revenues:
  License ................................           57.9%            57.7%            61.5%            61.2%            51.3% 
  Services and other .....................           42.1             42.3             38.5             38.8             48.7  
                                                ---------        ---------        ---------        ---------        ---------  
       Total net revenues ................          100.0            100.0            100.0            100.0            100.0  
Cost of license revenues .................            1.1              1.5              1.1              2.3              2.2  
Cost of services and other revenues ......           35.6             31.6             29.1             28.2             35.4  
                                                ---------        ---------        ---------        ---------        ---------  
       Gross profit ......................           63.4             66.9             69.8             69.5             62.4  
                                                ---------        ---------        ---------        ---------        ---------  
Operating expenses:
  Product development ....................           17.0             18.6             19.1             16.1             18.4  
  Sales and marketing ....................           36.7             36.6             37.5             39.8             49.3  
  General and administrative .............            8.3              8.5              8.2              7.5              9.3  
  Intellectual property settlement .......             --               --               --               --               --  
                                                ---------        ---------        ---------        ---------        ---------  
       Total operating expenses ..........           62.1             63.7             64.8             63.4             77.0  
                                                ---------        ---------        ---------        ---------        ---------  
       Income (loss) from operations .....            1.3              3.2              5.0              6.1            (14.6) 
                                                ---------        ---------        ---------        ---------        ---------  
Interest income ..........................            4.3              3.9              3.6              3.0              3.7  
Interest expense .........................           (0.3)            (0.2)            (0.2)            (0.2)            (0.2) 
                                                ---------        ---------        ---------        ---------        ---------  
       Interest, net .....................            4.0              3.7              3.4              2.8              3.5  
                                                ---------        ---------        ---------        ---------        ---------  
       Income (loss) before income taxes .            5.3              7.0              8.4              8.9            (11.1) 
Provision for income taxes ...............            0.4              0.6              0.7              0.7              0.2  
                                                ---------        ---------        ---------        ---------        ---------  
       Net income (loss) .................            4.8%             6.4%             7.7%             8.2%           (11.3)%
                                                =========        =========        =========        =========        =========  
</TABLE>




<TABLE>
<CAPTION>
                                                               QUARTER ENDED
                                                -------------------------------------------
                                                JUNE 30,         SEPT. 30,         DEC. 31,
                                                  1998              1998            1998
                                                ---------        ---------        ---------
<S>                                             <C>              <C>              <C>      
                                                              (IN THOUSANDS)
CONSOLIDATED STATEMENT OF OPERATIONS DATA:
Net revenues:
  License ................................      $   9,179        $  10,087        $  11,051
  Services and other .....................          8,682            8,623            9,506
                                                ---------        ---------        ---------
       Total net revenues ................         17,861           18,710           20,557
Cost of license revenues .................            226              465              341
Cost of services and other revenues ......          5,888            6,034            6,879
                                                ---------        ---------        ---------
       Gross profit ......................         11,747           12,211           13,337
                                                ---------        ---------        ---------
Operating expenses:
  Product development ....................          2,884            3,305            3,263
  Sales and marketing ....................          8,056            7,918            8,753
  General and administrative .............          1,573            1,418            1,480
  Intellectual property settlement .......             --            5,000               --
                                                ---------        ---------        ---------
       Total operating expenses ..........         12,513           17,641           13,496
                                                ---------        ---------        ---------
       Income (loss) from operations .....           (766)          (5,430)            (159)
                                                ---------        ---------        ---------
Interest income ..........................            526              500              420
Interest expense .........................            (22)             (19)             (80)
                                                ---------        ---------        ---------
       Interest, net .....................            504              481              340
                                                ---------        ---------        ---------
       Income (loss) before income taxes .           (262)          (4,949)             181
Provision for income taxes ...............             33               26               44
                                                ---------        ---------        ---------
       Net income (loss) .................      $    (295)       $  (4,975)       $     137
                                                =========        =========        =========

PERCENT OF TOTAL NET REVENUES:
Net revenues:
  License ................................           51.4%            53.9%            53.8%
  Services and other .....................           48.6             46.1             46.2
                                                ---------        ---------        ---------
       Total net revenues ................          100.0            100.0            100.0
Cost of license revenues .................            1.3              2.5              1.7
Cost of services and other revenues ......           33.0             32.3             33.5
                                                ---------        ---------        ---------
       Gross profit ......................           65.7             65.2             64.8
                                                ---------        ---------        ---------
Operating expenses:
  Product development ....................           16.1             17.7             15.9
  Sales and marketing ....................           45.1             42.3             42.6
  General and administrative .............            8.8              7.6              7.2
  Intellectual property settlement .......             --             26.7               --
                                                ---------        ---------        ---------
       Total operating expenses ..........           70.0             94.3             65.7
                                                ---------        ---------        ---------
       Income (loss) from operations .....           (4.3)           (29.1)            (0.9)
                                                ---------        ---------        ---------
Interest income ..........................            2.9              2.7              2.0
Interest expense .........................             --             (0.1)            (0.4)
                                                ---------        ---------        ---------
       Interest, net .....................            2.9              2.6              1.6
                                                ---------        ---------        ---------
       Income (loss) before income taxes .           (1.4)           (26.5)             0.7
Provision for income taxes ...............            0.2              0.1              0.2
                                                ---------        ---------        ---------
       Net income (loss) .................           (1.6)%          (26.6)%            0.5%
                                                =========        =========        =========
</TABLE>





                                       17
<PAGE>   20


ITEM 7. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS
OF OPERATIONS

     This Management's Discussion and Analysis of Financial Condition and
Results of Operations includes forward-looking statements that reflect the
Company's current views with respect to future matters such as revenue sources,
levels and growth, spending levels, international operations, gross profit and
capital needs. Actual results may differ materially from the results and
outcomes discussed in the forward-looking statements. Factors that could cause
or contribute to such differences in results and outcomes include those
discussed below as well as those discussed elsewhere in this Report.

OVERVIEW

     The Company develops, markets and supports enterprise self service
software solutions that enable organizations to automate, integrate and
personalize interactions with customers and employees through multiple channels,
including the Internet, corporate intranets and the telephone. The Company
commenced operations in May 1990 to address the issues facing organizations
needing to provide more and better service through a broad range of interactive
media while containing costs. The Company was engaged principally in research
and development through the first quarter of 1992, when it made its initial
product shipments of its principal product, Electronic Workforce. Since that
time, the Company has released new versions of Electronic Workforce at least
annually.

     The Company derives revenues from licenses of its software products and
fees for services related thereto. The Company currently markets Electronic
Workforce across multiple industries, emphasizing customer self service
applications within the financial services industry and employee self service
applications deployed by human resources organizations. In addition, the Company
has introduced two software application products for Web-based self service
applications in the financial services and human resources markets, the
Electronic Banking System and the Employee Service System, both of which are
built on Electronic Workforce and incorporate Web, Java and other technologies
that address the customization requirements necessary for the application
products market. The Company began shipping EBS in September 1996 and began
shipping ESY in June 1997.

     The Company markets its products through its own field sales force, as well
as through VARs and OEMs, and markets its services directly to its customers and
distribution partners. The typical size of a direct transaction (including
software licenses and services) ranges from $100,000 to $300,000 and can be over
$1,000,000 for large applications. Most indirect licenses are smaller and do not
include a service component, resulting in substantially lower revenues per
transaction to the Company. In 1998, the Company derived approximately 53% of
its revenues from software licenses and 47% from fees for services. The Company
generally recognizes revenue from the licensing of software products upon
shipment and revenue from service contracts ratably over the contract period or
as the services are performed.

     As of December 31, 1998, the Company had an accumulated deficit of $17.3
million. The Company intends to make ongoing investments in its sales,
marketing, research and development, customer support and administrative
infrastructure over the near term. Operating results for future periods are
subject to numerous uncertainties, and there can be no assurance that the
Company will achieve or sustain profitability on an annual or quarterly basis.
The Company's prospects must be considered in light of the risks encountered by
companies in new and rapidly evolving markets. The Company does not believe that
prior percentage rates of revenue growth are sustainable or indicative of future
growth. The ability of the Company to achieve revenue growth and profitability
in the future will depend on a number of factors, many of which are outside of
the Company's control. In particular, growth and profitability will depend on
the Company's success in marketing versions of and developing enhancements to
its products that run on the Windows NT platform as well as the Company's
success in marketing its application products. The Company's inability to
implement these key elements of its growth strategy would result in a material
adverse effect on its business, financial condition and results of operations.





                                       18
<PAGE>   21


RESULTS OF OPERATIONS

     The following table sets forth, as a percentage of total net revenues,
consolidated statement of operations data for the periods indicated:


<TABLE>
<CAPTION>
                                                            YEAR ENDED DECEMBER 31,
                                                        -------------------------------
                                                         1998         1997         1996
                                                        -----        -----        -----
<S>                                                    <C>          <C>          <C>  
            Net revenues:
              License ............................       52.7%        59.7%        61.0%
              Services and other .................       47.3         40.3         39.0
                                                        -----        -----        -----
                 Total net revenues ..............      100.0        100.0        100.0
            Cost of license revenues .............        1.9          1.6          1.4
            Cost of services and other revenues ..       33.4         30.8         32.2
                                                        -----        -----        -----
                 Gross profit ....................       64.7         67.6         66.4
                                                        -----        -----        -----
            Operating expenses:
              Product development ................       16.9         17.6         17.6
              Sales and marketing ................       44.5         37.8         46.5
              General and administrative .........        8.1          8.1          8.9
              Intellectual property settlement ...        7.1           --           --
                                                        -----        -----        -----
                 Total operating expenses ........       76.6         63.5         73.0
                                                        -----        -----        -----
                 Income (loss) from operations ...      (11.9)         4.1         (6.6)
                                                        -----        -----        -----
            Interest income ......................        2.7          3.6          4.8
            Interest expense .....................       (0.2)        (0.2)        (0.4)
                                                        -----        -----        -----
                 Interest, net ...................        2.5          3.4          4.4
                                                        -----        -----        -----
                 Income (loss) before income taxes       (9.4)         7.5         (2.2)
            Provision for income taxes ...........        0.2          0.6          0.1
                                                        -----        -----        -----
                 Net income (loss) ...............       (9.6)%        6.9%        (2.3)%
                                                        =====        =====        =====
</TABLE>

   NET REVENUES

     Total net revenues were $70.9 million, $57.1 million and $33.0 million in
1998, 1997 and 1996, respectively, representing increases of 24.2% from 1997 to
1998 and 72.8% from 1996 to 1997. The Company's revenues are principally derived
from software licenses and fees for services, which are generally charged
separately. Revenues are recorded net of reserves for potential product returns
and allowances. No single customer exceeded 10% of total net revenues in 1998,
1997 or 1996. In each of 1998, 1997 and 1996, 5% or less of the Company's total
net revenues were derived from international sales. Over time, the Company
intends to expand its operations outside the United States and enter additional
international markets. International operations entail a number of risks
including those associated with product customization and regulatory compliance,
and there can be no assurance that such expansion will be successful.

     LICENSE REVENUES. Revenues from licenses were $37.4 million, $34.1 million
and $20.1 million in 1998, 1997 and 1996, respectively, representing increases
of 9.7% from 1997 to 1998 and 69.3% from 1996 to 1997. The increases in license
revenues from 1996 to 1998 were attributable to several factors, including an
increase in unit volume as a result of the market's growing awareness and
acceptance of Electronic Workforce, the introduction of the Electronic Banking
System in September 1996, the introduction of the Employee Service System in
June 1997, increased follow-on business from existing customers, and expansion
of the Company's field sales force and indirect distribution channels. The
prices of the Company's Electronic Workforce licenses have remained relatively
constant from 1996 to 1998. The Company does not believe that the historical
growth rates of license revenues will be sustainable or are indicative of future
results.

     SERVICES AND OTHER REVENUES. Services and other revenues consist primarily
of fees from consulting, post-contract customer support and, to a lesser extent,
education and installation services. Services and other revenues were $33.5
million, $23.0 million and $12.9 million in 1998, 1997 and 1996, respectively,
representing increases of 45.9% from 1997 to 1998 and 78.3% from 1996 to 1997.
Services and other revenues increased as a percentage of total net revenues to
47.3% in 1998 from 40.3% in 1997 and 39.0% in 1996. These increases in services
and other revenues occurred primarily due to increased demand for consulting
services, as well as increases in post-contract customer support, education and
installation services associated with the increased installed base of the
Company's software. Consulting services primarily are contracted for under time
and material arrangements. The Company does not expect historical growth rates
of its services revenues to be sustainable in the future. To the extent services
and other revenues increase as a percentage of total net revenues, overall
gross profit margins may be adversely impacted.




                                       19
<PAGE>   22



   COST OF REVENUES

     COST OF LICENSE REVENUES. Cost of license revenues consists primarily of
the cost of product media, product duplication, documentation and royalties paid
to third parties under technology licenses. Cost of license revenues was
$1,328,000, $889,000 and $450,000 in 1998, 1997 and 1996, respectively,
representing 3.6%, 2.6% and 2.2% of the related license revenues for the
respective years. The increase in absolute dollars and the cost of license
revenues as a percentage of license revenues from 1996 to 1998 was due primarily
to the costs of third-party technology used for particular customers as well as
increases in shipments of the Company's software products.

     COST OF SERVICES AND OTHER REVENUES. Cost of services and other revenues
consists primarily of personnel-related costs and fees for third-party
consultants incurred in providing consulting, post-contract customer support,
education and installation services to customers. Cost of services and other
revenues was $23.7 million, $17.6 million and $10.6 million in 1998, 1997 and
1996, respectively, representing 70.6%, 76.5% and 82.6% of the related services
and other revenues for the respective years. The increases in absolute dollars
from 1996 to 1998 were due primarily to increases in personnel-related costs as
the Company continued to expand its consulting, customer support, education and
installation services organizations. The increases in gross profit margins from
1996 to 1998 were due primarily to increased demand for consulting services, as
well as increases in post-contract customer support and installation services
associated with the increased installed base of the Company's software. The
Company does not expect historical growth rates of its gross profit margins to
be sustainable. The cost of services and other revenues as a percentage of
services and other revenue may vary between periods due to the amount and mix of
services provided by the Company and to varying levels of expenditures to build
the services organization. Any significant decline in the demand for the
Company's consulting services would have a material adverse impact on the
Company's revenues and, as a result of the under-utilization of consulting
personnel, on the Company's gross profit and results of operations.

   OPERATING EXPENSES

     PRODUCT DEVELOPMENT. Product development expenses were $12.0 million, $10.1
million and $5.8 million, or 16.9%, 17.6% and 17.6% of total net revenues, in
1998, 1997 and 1996, respectively. Product development expenses consist
primarily of salaries and other related expenses for research and development
personnel, as well as the cost of facilities and depreciation of capital
equipment. The increase in absolute dollars from 1997 to 1998 was due primarily
to increased staffing related to the development of the Company's application
products and ongoing enhancements to Electronic Workforce. The decrease in
product development costs as a percentage of net revenue from 1997 to 1998 was
due primarily to the growth in total net revenue. The increase in absolute
dollars from 1996 to 1997 was attributable primarily to increased staffing
related to development of application products and ongoing enhancements to
Electronic Workforce and an increase in personnel-related costs associated with
the development of the Company's Windows-based software, which was delivered in
the fourth quarter of 1997. The Company believes that significant investments in
product development are required to remain competitive. As a result, the Company
expects that product development expenses will increase in absolute dollars in
the future and will not decline significantly as a percentage of total net
revenues from their current levels.

     In accordance with Statement of Financial Accounting Standards No. 86, the
Company expects to capitalize eligible computer software development costs upon
the achievement of technological feasibility, subject to net realizable value
considerations. The Company has defined technological feasibility as completion
of a working model. To date, the Company believes its process for developing
software was essentially completed concurrently with the establishment of
technological feasibility and, accordingly, no software development costs have
been capitalized in the accompanying consolidated balance sheet.

     SALES AND MARKETING. Sales and marketing expenses were $31.5 million, $21.6
million and $15.4 million, or 44.5%, 37.8% and 46.5% of total net revenues, in
1998, 1997 and 1996, respectively. Sales and marketing expenses consist
primarily of salaries and commissions earned by sales and marketing personnel
and promotional expenses. The increases in absolute dollars in sales and
marketing expenses from 1996 to 1998 and as a percentage of total net revenues
from 1997 to 1998 were due primarily to the expansion of the Company's field and
indirect sales operations and increased marketing activities. The reduction in
sales and marketing expenses as a percentage of total net revenues from 1996 to
1997 was due primarily to the growth in total net revenues. The Company expects
to continue to expand its field sales and marketing efforts, its third-party VAR
distribution channel and its operations outside the United States and,
therefore, anticipates that sales and marketing expenditures will increase in
absolute dollars in the future. In addition, sales and marketing expenses as a
percentage of total net revenues may fluctuate between periods due to varying
levels of expenditures to build the sales and marketing organizations.

     GENERAL AND ADMINISTRATIVE. General and administrative expenses were $5.7
million, $4.6 million and $2.9 million, or 8.1%, 8.1% and 8.9% of total net
revenues, in 1998, 1997 and 1996, respectively. General and administrative
expenses consist primarily of salaries and other related expenses of
administrative, executive and financial personnel and outside professional fees.
The increases in



                                       20
<PAGE>   23


absolute dollars from 1996 to 1998 were attributable primarily to the increase
in the provision for doubtful accounts and the addition of staff and increased
infrastructure costs to support the growth of the Company's business. The
reduction in general and administrative expenses as a percentage of total net
revenues from 1996 to 1997 was due primarily to the growth in total net
revenues. The Company expects to continue to expand its staffing, information
systems and other items related to infrastructure and, therefore, anticipates
that general and administrative expenses will increase in absolute dollars in
the future.

     INTELLECTUAL PROPERTY SETTLEMENT. Intellectual property settlement
represents a non-recurring charge of $5 million related to the resolution of the
Company's patent discussions with Lucent in November 1998. See Note 4 of Notes
to Consolidated Financial Statements for further discussion of this settlement.

     INTEREST INCOME. Interest income, which consists of interest earned from
the Company's cash, cash equivalents and short-term investments, was $2.0
million, $2.1 million and $1.6 million in 1998, 1997 and 1996, respectively. The
increase from 1996 to 1997 was due primarily to an increase in average
investment balances from the proceeds of the Company's initial public offering.
The reduction from 1997 to 1998 was due primarily to a decrease in average
investment balances primarily resulting from the intellectual property
settlement in 1998.

     INTEREST EXPENSE. Interest expense, which relates primarily to capital
lease obligations, was $148,000, $125,000 and $123,000 in 1998, 1997 and 1996,
respectively.

   PROVISION FOR INCOME TAXES

     The provision for income taxes was $125,000, $344,000 and $44,000 in 1998,
1997 and 1996, respectively. No provision for federal income taxes was required
through 1996, as the Company had not been profitable on an annual basis from its
inception through 1996. As of December 31, 1998, the Company had federal and
state net operating loss carryforwards of approximately $11.7 million and $4.5
million, respectively. The federal net operating loss carryforwards expire in
various years from 2008 through 2018, and the state net operating loss
carryforwards expire in years 1999 through 2003. As of December 31, 1998, the
Company also had federal and state research and development tax credit
carryforwards of approximately $1,156,000 and $893,000, respectively. The
Company has provided a valuation allowance against 100% of the deferred tax
assets, including that related to the carryforwards.

     The Company's accounting for deferred taxes under Statement of Financial
Accounting Standards No. 109 involves the evaluation of a number of factors
concerning the realizability of the Company's deferred tax assets. To support
the Company's conclusion that a 100% valuation allowance was required,
management primarily considered such factors as the Company's history of
operating losses, the nature of the Company's deferred tax assets, the lack of
significant firm sales backlog, no significant excess of appreciated asset value
over the tax basis of the Company's net assets and the absence of taxable income
in prior carryback years. Although management's operating plans assume taxable
and operating income in future periods, management's evaluation of all the
available evidence in assessing the realizability of the deferred tax assets
indicates that such plans are not considered sufficient to overcome the
available negative evidence.


LIQUIDITY AND CAPITAL RESOURCES

     From inception through April 1996, the Company financed its operations and
met its capital expenditure requirements primarily through private sales of
preferred stock, totaling $24.1 million. On May 2, 1996, the Company completed
its initial public offering of 2,875,000 shares of its Common Stock at a price
of $15.00 per share. Proceeds to the Company from this offering were
approximately $38.9 million, net of underwriting discounts and other offering
costs. At December 31, 1998, the Company's cash, cash equivalents and
short-term investments totaled $34.8 million.

     At December 31, 1998 and 1997, the Company also had available an $8.0
million unsecured revolving bank line of credit. The line of credit agreement
will expire in December 1999 and contains certain financial covenants, with
which the Company was in compliance at December 31, 1998. Borrowings accrue
interest at the bank's prime rate. As of December 31, 1998 and 1997, there were
no borrowings outstanding under this line of credit.

     In 1998, $5.4 million of cash was used in operating activities, resulting
primarily from the Company's intellectual property settlement payment of $5.0
million and an increase in accounts receivable of $6.3 million due to an
increase in revenues and average days sales outstanding, offset by depreciation
and amortization of $4.5 million and increases in accounts payable and accrued
expenses of $3.2 million. In 1997, $673,000 of cash was provided by operating
activities, resulting primarily from net income of $4.0 million, depreciation
and amortization of $3.2 million and increases in accrued expenses and unearned
revenue of $2.0 million, offset by an increase in accounts receivable of $8.9
million due to an increase in revenues and average days sales outstanding. In
1996, $4.0



                                       21
<PAGE>   24


million of cash was provided by operating activities, resulting primarily from
depreciation and amortization of $1.6 million and increases in accrued expenses
and unearned revenue of $5.5 million, partially offset by an increase in
accounts receivable of $3.2 million.

     In 1998, 1997 and 1996, the Company's investing activities have consisted
primarily of purchases and sales of short-term investments and purchases of
property and capital equipment. Capital expenditures, including equipment
acquired under capital leases, were $4.9 million, $4.4 million and $5.5 million
in 1998, 1997 and 1996, respectively, which were primarily for expansion of the
Company's facilities and purchases of computer and network equipment for the
Company's growing employee base. The Company expects that its capital
expenditures will increase as the Company's employee base grows. The Company's
principal commitments consist primarily of leases on its facilities and its
equipment. In 1998, net cash generated from financing activities of $2.0 million
was related primarily to proceeds from the issuance of the Company's common
stock through its Employee Stock Purchase Plan and stock option exercises.

     At December 31, 1998, the Company's working capital was $44.2 million. The
Company has no significant capital spending or purchase commitments other than
normal purchase commitments and commitments under facilities and capital leases.
The Company believes that its working capital, together with its bank line of
credit and cash flows from operations, if any, will be sufficient to meet its
working capital and capital expenditure requirements for at least the next 12
months.


BUSINESS RISKS

     This section on "Business Risks" includes forward-looking statements that
reflect the Company's current views with respect to future matters such as
factors that can affect the Company's operating results, technological change,
the markets for the Company's products, the Company's sales channels and the
stability and availability of compatible technology. Forward-looking statements
are subject to risks and uncertainties. Actual results may differ materially
from the results and outcomes discussed in the forward-looking statements. This
section contains cautionary statements that identify important factors,
including certain risks and uncertainties, that could cause actual results or
outcomes to differ materially from those in the forward-looking statements in
this section and elsewhere in this Report.

     POTENTIAL FLUCTUATIONS IN OPERATING RESULTS. The Company's revenues,
margins and operating results have fluctuated in the past, and are expected to
continue to fluctuate in the future, on an annual and quarterly basis as a
result of a number of factors, such as demand for the Company's products,
including new products and product enhancements, the mix of products and
services sold, the mix of distribution channels through which the Company's
products are sold, customer order deferrals in anticipation of new products or
product enhancements, purchasing patterns of value added resellers and
customers, Company decisions regarding hiring and other expenses, and
competitive conditions in the industry. In particular, the Company plans to
increase its operating expenses to expand its sales and marketing operations,
expand its distribution channels, expand its international operations, fund
greater levels of product development, broaden its consulting services and
customer support capabilities and increase its administrative infrastructure. A
relatively high percentage of the Company's expenses is fixed in the short term
as the Company's expense levels are based, in part, on its expectations as to
future revenues. If revenues fall below expectations, expenditure levels could
be disproportionately high as a percentage of total net revenues, and operating
results would be immediately and adversely affected.

     The Company historically has operated with little backlog because its
products are generally shipped as orders are received. As a result, license
revenues in any quarter depend on the volume and timing of, and the Company's
ability to fill, orders received in that quarter. Individual orders for the
Company's products typically are for relatively large dollar amounts. The
Company also believes the purchase of its products is relatively discretionary
and generally involves a significant commitment of capital resources. Therefore,
any downturn in any potential customer's business, or any loss or delay of
individual orders for any reason, could have a significant impact on the
Company's revenues and quarterly results. In addition, because the Company
typically recognizes a substantial portion of its total revenue from
transactions booked and shipped in the last weeks, or even days, of the quarter,
the magnitude of quarterly fluctuations may not become evident until very late
in a particular quarter. Revenues are difficult to forecast because the market
for the Company's products is rapidly evolving. The Company's sales cycle,
including initial order, provision of services and follow-on sales, averages six
months, but varies substantially from customer to customer and can range from
one month to over one year from initial contact. Furthermore, the Company
expects that sales derived through indirect channels, which are harder to
predict and may have lower margins than direct sales, will increase as a
percentage of total net revenues. In addition, as a result of recently issued
guidance on software revenue recognition, license agreements entered into during
a quarter may not meet the Company's revenue recognition criteria. Therefore,
even if the Company meets or exceeds its forecast of aggregate licensing and
other contracting activity, it is possible that the Company's revenues would not
meet expectations. Although the Company's revenue growth has made it difficult
to determine whether the Company's business has been subject to seasonal
variations, the Company believes that some of its customers



                                       22
<PAGE>   25
tend to make product purchase decisions in the fourth quarter as a result of
purchase cycles related to expiration of budgetary authorizations.

     Based upon all of the foregoing, the Company believes that its quarterly
revenues, expenses and operating results could vary significantly in the future,
and that period-to-period comparisons should not be relied upon as indications
of future performance. The Company may also choose to reduce prices or increase
spending in response to competition or to pursue new market opportunities. If
new competitors, technological advances by existing competitors, or other
competitive factors require the Company to invest significantly greater
resources in research and development efforts, the Company's operating results
in the future may be adversely affected. There can be no assurance that the
Company will be able to grow in future periods or that it will be able to
sustain its level of total revenues or its rate of revenue growth on a quarterly
or annual basis. In particular, the rate of revenue growth decreased in 1998
compared to 1997. During 1998, the Company experienced actual performance that
did not meet financial market expectations. It is likely that, in some future
quarters, the Company's operating results will again be below the expectations
of stock market analysts and investors. In such event, the price of the
Company's common stock could be materially adversely affected.

     RISKS OF EXPANSION TO WINDOWS NT OPERATING SYSTEM. The Company's future
success will depend on its ability to develop, sell, implement and support new
software products and enhancements of current products on a timely basis in
response to changing customer needs, competition, technological developments and
emerging industry standards. Furthermore, the Company's future success will
depend on its ability to convert existing customers and partners to the Windows
NT operating platform. Versions through 4.x of Electronic Workforce and 1.x of
EBS and ESY run on IBM's OS/2 operating system. In October 1997, the Company
released its first version of Electronic Workforce Release 5 for the Windows NT
operating system. In December 1997, the Company released initial versions of EBS
and ESY for Windows NT. Because these products are still relatively new, many
customers licensing these versions have not yet fully deployed the product and
undetected errors may remain in these versions. The existence of any such errors
may delay the release of future versions and adversely affect the acceptance of
these products, either of which could have a material adverse effect on the
Company's business, operating results and financial condition. In addition,
certain features of the OS/2 versions of the Company's software are not
available on currently available Windows NT-based versions. Accordingly, the
Company is devoting significant engineering and development resources to develop
enhancements to the versions of its products that run on the Microsoft Windows
NT operating system. It is possible that the newness of or lack of features on
the Windows NT-based versions of its products will cause potential customers to
defer or forgo purchases of current or future versions of these products, which
could have a material adverse effect on the Company's business, financial
condition and results of operations. The Company's future success will depend
upon the timely and successful introduction of new versions of its Windows
NT-based products. There can be no assurance that the Company will be successful
in developing, on a timely basis or at all, fully featured Windows NT-based
versions of its products or that such versions, if developed, will achieve
customer acceptance. Failure by the Company to develop new Windows NT-based
versions successfully and in a timely manner would have a material adverse
effect on the Company's business, financial condition and results of operations.

     The Company intends to invest a significant majority of its product
development resources on products and product enhancements for the Windows NT
operating system. The Company must manage the effect on its existing OS/2
customers of this focus on the Windows NT operating system. There can be no
assurance that updates to and enhancements for the Company's OS/2-based products
will be sufficient to encourage its OS/2 customers to continue to purchase
additional software or services from the Company. In addition, the Company must
provide its customers with an economically reasonable and technologically
feasible migration path from the OS/2-based products to the Windows NT-based
products. There can be no assurance that the Company's OS/2 customers will
migrate to the Company's Windows NT-based products. The failure of a significant
number of its existing OS/2 customers to purchase additional software or
services from the Company, for any reason, would have a material adverse effect
on the Company's business, operating results and financial condition.

     EMERGING MARKET; UNPROVEN ACCEPTANCE OF THE COMPANY'S APPLICATION PRODUCTS.
Certain of the Company's products and features have been introduced only
recently. In September 1996, the Company began shipping the Electronic Banking
System, its first application product. In June 1997, Edify began shipping its
Employee Service System. The emerging self service application products markets
are rapidly changing and are characterized by an increasing number of new
entrants whose products compete with those of the Company. Demand for and market
acceptance of these products and services are subject to a high level of
uncertainty. Moreover, much of the industry software and infrastructure
supporting the use of the Company's products in these markets, particularly the
Web, is new and unproven. In addition, portions of the markets for the Company's
products and services are new and evolving, and it is difficult to predict the
future growth of this market. There can be no assurance that a viable market for
self service application products will develop or be sustainable. If the market
fails to develop, develops more slowly than expected or becomes saturated with
competitors, or if the Company's products and services do not achieve or sustain
market acceptance, the Company's business, financial condition and results of
operations would be materially adversely affected.

     LENGTHY SALES CYCLE. The licensing of Edify's software is often an
enterprise-wide decision by prospective customers and generally requires the
Company to engage in a lengthy sales cycle and to provide a significant level of
education to prospective

                                       23
<PAGE>   26
customers regarding the use and benefits of its software. Due in part to the
business-critical nature of certain of the Company's software applications and
the associated hardware, software and consulting expenditures, potential
customers tend to be cautious in making product acquisition decisions. In
addition, the licensing of the Company's software involves a significant
commitment of capital and the attendant delays frequently associated with
approving large capital expenditures and reviewing new technologies that affect
key operations. For these and other reasons, the sales cycle for the Company's
products can range from one month to over one year, averages six months and is
subject to a number of significant risks, including customers' budgetary
constraints and internal acceptance reviews, over which the Company has little
or no control. Consequently, if sales forecasted from a specific customer for a
particular quarter are not realized in that quarter, the Company is unlikely to
be able to generate revenue from alternate sources in time to compensate for the
shortfall. As a result, and due to the relatively large size of a typical order,
a lost or delayed sale could have a material adverse effect on the Company's
quarterly operating results. Moreover, to the extent that significant sales
occur earlier than expected, operating results for subsequent quarters may be
adversely affected.

     DEPENDENCE UPON DEVELOPMENT OF MARKETING CHANNELS. An integral part of the
Company's strategy is to develop multiple distribution channels, including a
field sales force, VARs and OEMs. The Company intends to increase its reliance
on third-party distribution partners in the future. The Company is expending and
intends to continue to expend significant resources to develop the VAR channel.
VARs and OEMs are not, however, subject to any minimum purchase or resale
requirements and can cease marketing the Company's products at any time. Certain
VARs and OEMs also offer competing products that they produce or that are
produced by third parties. There can be no assurance that the Company's existing
VARs will continue to provide the level of services and technical support
necessary to provide a complete self service solution to the Company's
customers, that they will transition smoothly to sales of new products or
enhancements of existing products, or that they will not emphasize their own or
third-party products to the detriment of the Company's products. The loss of
VARs, the failure of such parties to perform under agreements with the Company,
or the inability of the Company to attract and retain new VARs with the
technical, industry and application expertise required to market the Company's
products successfully in the future could have a material adverse effect on the
Company's business, financial condition and results of operations. To the
extent that the Company is successful in increasing its sales through VARs,
those sales will be at discounted rates, and revenue to the Company for each
such sale will be less than if the Company had licensed the same products to the
customer directly.

     The Company plans to expand its field sales force and its marketing
organization. The Company's future success depends upon the increased
productivity of its existing field sales force and the ability of the Company to
integrate and train new sales personnel. There can be no assurance that the
Company's efforts will be successful, that the cost of such efforts will not
exceed the revenue generated, or that the Company's sales and marketing
organization will be able to compete successfully against the significantly more
extensive and well-funded sales and marketing operations of many of the
Company's current or potential competitors. The Company's inability to manage
its internal expansion effectively could have a material adverse effect on the
Company's business, financial condition and results of operations.

     MANAGEMENT OF A RAPIDLY CHANGING BUSINESS. The rapid development of an
infrastructure necessary for the Company to exploit the market opportunities for
its products requires an effective planning and management process. The Company
has recently experienced changes in its operations that have placed significant
demands on the Company's administrative, operational and financial resources. In
1998, the Company increased its staff from 349 to 442 employees and its total
net revenues by 24%. The Company is expanding its sales and marketing
organizations, developing its distribution channels to penetrate different and
broader markets, funding increasing levels of research and development, and
growing its support organization to accommodate the increasing installed base of
products. The growth in the Company's customer base and product offerings has
placed, and any future growth is expected to continue to place, a significant
strain on the Company's management and operations, including its sales,
marketing, customer support, research and development, finance and
administrative operations. The Company's officers as a whole have had limited
experience in managing large or rapidly growing business organizations. The
Company's ability to compete effectively and its future growth, if any, will
require the Company to continually improve its financial and management
controls, reporting systems and procedures on a timely basis, implement new
systems as necessary, and expand, train and manage its employee workforce. There
can be no assurance that the Company's controls, systems or procedures will be
adequate to support the Company's operations. The failure of the Company's
management to respond effectively to changing business conditions could have a
material adverse effect on the Company's business, financial condition and
results of operations.

     DEPENDENCE ON KEY PERSONNEL; NEED FOR ADDITIONAL PERSONNEL. The Company's
future performance depends to a significant degree upon the continued
contributions of members of the Company's senior management and other key
research and development, sales and marketing personnel. Loss of any key persons
could have a material adverse effect on the Company's business, financial
condition and results of operations. The Company does not have employment
agreements with any of its key personnel. In addition, the Company believes that
its future success will depend upon its continuing ability to identify, attract,
train and retain other highly skilled managerial, engineering, sales and
marketing and services personnel. Competition for such personnel is intense.
There can be no

                                       24
<PAGE>   27
assurance that the Company will be successful in attracting, assimilating and
retaining the necessary personnel, and the failure to do so could have a
material adverse effect on the Company's business, financial condition and
results of operations.

     RELIANCE ON STABILITY AND AVAILABILITY OF THIRD-PARTY SOFTWARE AND
HARDWARE. The Company's products involve integration with products and systems
developed by third parties. A significant portion of the Company's installed
base of products runs on the OS/2 operating system, and the Company is therefore
dependent upon the continued viability of the OS/2 operating system and upon
IBM's continuing support for the OS/2 operating system. In the fourth quarter of
1997, the Company released Windows NT-based versions of its products and intends
to focus future product development efforts on Windows NT. Accordingly, the
Company also is dependent upon the continued viability of that operating
environment. In addition, the current versions of the Company's products are
designed to function only with Natural MicroSystems Corporation's voice hardware
cards and software drivers and Intersolv Inc.'s QELib for database connectivity.
If any of these third-party products should become unavailable for any reason,
fail under operation with the Company's products or fail to be supported by
their respective vendors, it would be necessary for the Company to redesign its
products. There can be no assurance that any redesign could be accomplished in a
cost-effective or timely manner. The Company or its customers could also
experience difficulties integrating the Company's products with other hardware
and software. Furthermore, should new releases of these operating systems, voice
hardware cards and software drivers or database connectivity software occur
before the Company develops products compatible with such new releases, any
resulting decline in demand for the Company's products could have a material
adverse effect on the Company's business, financial condition and results of
operations.

     YEAR 2000 COMPLIANCE. Many currently installed computer systems and
software products are coded to accept two digit entries in the date code field.
These date code fields will need to accept four digit entries to distinguish
21st century dates from 20th century dates. As a result, in less than one year,
computer systems and software used by many companies may need to be upgraded to
comply with such "Year 2000" requirements.

     The Company is currently taking steps to address Year 2000 issues in the
following three areas: (1) the Company's products; (2) internal systems; and (3)
readiness of third party vendors and business partners. The Company has assigned
a Year 2000 project team to develop and implement the Year 2000 readiness effort
for its domestic and international operations. The project has executive
sponsorship and is regularly reviewed by senior management, the Board of
Directors and the Audit Committee.

     The Company has designed and tested its current products to be Year 2000
compliant. However, since all customer situations cannot be anticipated,
particularly those involving third-party products, the Company may see an
increase in warranty and other claims as a result of the Year 2000 transition.
As such, the impact of customer claims could have a material adverse impact on
the Company's business, financial condition and results of operations.

     The Company's internal systems include both information technology systems
such as financial and order entry systems and non-information technology systems
such as telephones and facilities. In August 1998, the Company completed the
installation of a Year 2000 compliant ERP system, which includes the Company's
order entry, project accounting and financial systems. The Company expects to
resolve remaining Year 2000 compliance issues substantially through normal
replacement and upgrades of software by June 1999. In January 1999, the Company
initiated a comprehensive inventory and evaluation of all desktop systems and
expects to complete this process by April 1999. The additional costs of
remediation are not expected to be material to the Company's financial condition
or results of operations. However, if significant new non-compliance issues are
identified, the Company's business, financial condition and results of
operations could be materially adversely affected.

     In December 1998, the Company completed the process of sending detailed
questionnaires to critical suppliers and business partners to certify Year 2000
compliance. Where practicable, the Company will attempt to mitigate its risk
with respect to the failure of suppliers and business partners to be Year 2000
ready. However, such failures remain a possibility and could have an adverse
impact on the Company's business, financial condition and results of operations.

     The Company has estimated a preliminary budget of approximately $300,000
for investigating and remedying issues related to Year 2000 compliance involving
software or systems used in its internal operations. Costs that have already
been incurred to replace and upgrade software and systems in the Company's
ordinary course of business are not included in the estimated budget. While the
Company has dedicated substantial resources towards attaining Year 2000
compliance, there can be no assurance that the Company's Year 2000 compliance
program will be completed on time. In addition, there can be no assurance that
there will not be interruption of operations or other limitations of system
functionality or that the Company will not incur substantial costs to avoid such
limitations. Any failure to effectively monitor, implement or improve the
Company's operational, financial, management and technical support systems could
have a material adverse effect on the Company's business, financial condition
and results of operations. Furthermore, the Company believes that the purchasing
patterns of customers and potential customers may be affected by Year 2000
issues as companies expend significant resources to correct or patch their
current software systems for Year 2000 compliance. These expenditures may result
in reduced funds available to purchase software products such as those offered
by the Company, which could

                                       25
<PAGE>   28


have a material adverse effect on the Company's business, financial condition
and results of operations. In addition, even if the Company's products are Year
2000 compliant, other systems or software used by the Company's customers may
not be Year 2000 compliant. The failure of such non-compliant third-party
software or systems could affect the perceived performance of the Company's
products, which could have a material adverse effect on the Company's business,
financial condition and results of operations. The most likely worst case
scenarios include hardware failure and the failure of infrastructure services
provided by government agencies, systems vendors and other third parties (e.g.,
electricity, telephone service, water transport, internet services, etc.). The
Company is in the process of completing its contingency planning for high risk
areas at this time and is scheduled to commence contingency planning for medium
to low risk areas by the end of the fiscal year. The Company expects its
contingency plans to include, among other things, manual "work-arounds" for
software and hardware failures, as well as substitution of systems, if
necessary.

     For a discussion of additional business risks, see "Business-Product
Development," "-Competition," "-Proprietary Rights" and "Management's
Discussion and Analysis of Financial Condition and Results of
Operations-Overview."


ITEM 7A. QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK

   MARKET RISK DISCLOSURES

     The following discussion about the Company's market risk disclosures
contains forward-looking statements. Forward-looking statements are subject to
risks and uncertainties. Actual results could differ materially from those
discussed in the forward-looking statements. The Company is exposed to market
risk related to changes in interest rates and foreign currency exchange rates.
The Company does not have derivative financial instruments for hedging,
speculative or trading purposes.

   INTEREST RATE SENSITIVITY

     The Company maintains a short-term investment portfolio consisting mainly
of income securities with an average maturity of less than one year. These
available-for-sale securities are subject to interest rate risk and will fall in
value if market interest rates increase. The Company has the ability to hold its
fixed income investments until maturity, and therefore, the Company would not
expect its operating results or cash flows to be affected to any significant
degree by the effect of a sudden change in market interest rates on its
securities portfolio.

     The Company's cash equivalents and short-term investments have generally
been available-for-sale. Gross unrealized gains and losses were not significant
as of December 31, 1998. 

     The following table presents the principal amounts and
related weighted-average yields for the Company's fixed rate investment
portfolio (in thousands, except average yields).

<TABLE>
<CAPTION>
                                                                            CARRYING     AVERAGE
                                                                             AMOUNT       YIELD
                                                                            -------      -------
<S>                                                                        <C>          <C>  
            Cash equivalents:
                 Commercial paper ....................................      $ 9,459         5.35%
                 Money market funds ..................................        6,796         5.43%
                 Government agency securities ........................        2,925         5.25%
                                                                            -------                           
                     Total cash equivalents ..........................       19,180         5.36%
                                                                            -------      
            Short-term investments:
                 Government agency securities ........................        6,600         5.25%
                 Corporate bonds .....................................        2,051         5.18%
                 Commercial paper ....................................        1,988         5.47%
                                                                            -------                           
                     Total short-term investments ....................       10,639         5.28%
                                                                            -------      
                     Total cash equivalents and short-term investments      $29,819         5.33%
                                                                            =======      
</TABLE>


   FOREIGN CURRENCY RISK

     The Company believes that its exposure to currency exchange fluctuation
risk is insignificant because the Company's transactions with international
vendors are generally denominated in U.S. dollars, which is considered to be the
functional currency of the Company and its subsidiary. The currency exchange
impact on intercompany transactions was immaterial in 1998.





                                       26
<PAGE>   29


ITEM 8. FINANCIAL STATEMENTS AND SUPPLEMENTARY DATA

           The Financial Statements of the Company required by this item are set
forth at the pages indicated at Item 14(a). The Supplementary Data required by
this item are incorporated by reference from Item 6 hereof.


ITEM 9. CHANGES IN AND DISAGREEMENTS WITH ACCOUNTANTS ON ACCOUNTING AND
FINANCIAL DISCLOSURE

           None.










                                       27
<PAGE>   30


PART III

ITEM 10. DIRECTORS AND EXECUTIVE OFFICERS OF THE REGISTRANT

     The information required by this item with respect to the directors of the
Company is incorporated by reference from the definitive proxy statement for the
Company's 1999 annual meeting of stockholders to be filed with the Commission
pursuant to Regulation 14A not later that 120 days after the end of the fiscal
year covered by this Report (the "Proxy Statement") under the caption "PROPOSAL
NO. 1-ELECTION OF DIRECTORS." The information relating to the executive officers
of the Company is set forth in Part I of this Report under the caption "Item 4A.
Executive Officers of the Registrant."

           Information required by this item with respect to compliance with
Section 16(a) of the Securities Exchange Act of 1934 is incorporated by
reference from the Proxy Statement under the caption "SECTION 16(a) BENEFICIAL
OWNERSHIP REPORTING COMPLIANCE."


ITEM 11. EXECUTIVE COMPENSATION

     The information required by this item is incorporated by reference from the
Proxy Statement under the captions "EXECUTIVE COMPENSATION," "PROPOSAL NO.
1-ELECTION OF DIRECTORS-DIRECTOR COMPENSATION" and "COMPENSATION COMMITTEE
INTERLOCKS AND INSIDER PARTICIPATION."


ITEM 12. SECURITY OWNERSHIP OF CERTAIN BENEFICIAL OWNERS AND MANAGEMENT

     The information required by this item is incorporated by reference from the
Proxy Statement under the captions "SECURITY OWNERSHIP OF CERTAIN BENEFICIAL
OWNERS AND MANAGEMENT."


ITEM 13. CERTAIN RELATIONSHIPS AND RELATED TRANSACTIONS

     The information required by this item is incorporated by reference from the
Proxy Statement under the caption "CERTAIN RELATIONSHIPS AND RELATED
TRANSACTIONS."






                                       28
<PAGE>   31


PART IV

ITEM 14. EXHIBITS, FINANCIAL STATEMENT SCHEDULE AND REPORTS ON FORM 8-K

     (a) The following documents are filed as part of this Form:


<TABLE>
<CAPTION>
                                                                                                                    PAGE
                                                                                                                    ----
<S>                                                                                                                <C>
 1.      Financial Statements
           Independent Auditors' Report.......................................................................       30
           Consolidated Balance Sheets as of December 31, 1998 and 1997.......................................       31
           Consolidated Statements of Operations for each of the years in the three-year period ended
           December 31, 1998..................................................................................       32
           Consolidated Statements of Stockholders' Equity for each of the years in the three-year
           period ended December 31,  1998                                                                           33
           Consolidated Statements of Cash Flows for each of the years in the three-year period ended
           December 31, 1998..................................................................................       34
           Notes to Consolidated Financial Statements.........................................................       35

 2.      Financial Statement Schedule for the years ended December 31, 1998, 1997 and 1996
           Schedule II - Valuation and Qualifying Accounts....................................................       46

           All other schedules are omitted because they are not
           applicable or the required information is shown in the
           consolidated financial statements or notes thereto.

 3.      Exhibits: See Index to Exhibits on page 48. The Exhibits listed
         in the accompanying Index to Exhibits are filed or incorporated
         by reference as part of this Report.
</TABLE>


     (b) Reports on Form 8-K:

               None.





                                       29
<PAGE>   32

                          INDEPENDENT AUDITORS' REPORT



The Board of Directors
Edify Corporation:

     We have audited the accompanying consolidated balance sheets of Edify
Corporation and subsidiary (the "Company") as of December 31, 1998 and 1997, and
the related consolidated statements of operations, stockholders' equity and
cash flows for each of the years in the three-year period ended December 31,
1998. In connection with our audits of the consolidated financial statements, we
have also audited the financial statement schedule as listed in the accompanying
index. These consolidated financial statements and financial statement schedule
are the responsibility of the Company's management. Our responsibility is to
express an opinion on these consolidated financial statements and financial
statement schedule based on our audits.

     We conducted our audits in accordance with generally accepted auditing
standards. Those standards require that we plan and perform the audit to obtain
reasonable assurance about whether the financial statements are free of material
misstatement. An audit includes examining, on a test basis, evidence supporting
the amounts and disclosures in the financial statements. An audit also includes
assessing the accounting principles used and significant estimates made by
management, as well as evaluating the overall financial statement presentation.
We believe that our audits provide a reasonable basis for our opinion.

     In our opinion, the consolidated financial statements referred to above
present fairly, in all material respects, the financial position of Edify
Corporation and subsidiary as of December 31, 1998 and 1997, and the results of
their operations and their cash flows for each of the years in the three-year
period ended December 31, 1998, in conformity with generally accepted accounting
principles. Also, in our opinion, the related financial statement schedule, when
considered in relation to the basic consolidated financial statements taken as a
whole, presents fairly, in all material respects, the information set forth
therein.




Mountain View, California                       KPMG LLP
January 25, 1999



                                       30

<PAGE>   33

                                EDIFY CORPORATION

                           CONSOLIDATED BALANCE SHEETS
                 (IN THOUSANDS, EXCEPT SHARE AND PER SHARE DATA)



<TABLE>
<CAPTION>
                                                                            DECEMBER 31,
                                                                      -----------------------
                                                                        1998           1997
                                                                      --------       --------
<S>                                                                   <C>            <C>     
                                     ASSETS
Current assets:
  Cash and cash equivalents ....................................      $ 24,198       $ 31,790
  Short-term investments .......................................        10,639         11,371
  Accounts receivable, net of allowance for returns and doubtful
    accounts of $1,945 and $1,629, respectively ................        22,629         16,668
  Prepaid expenses and other current assets ....................         1,920          1,457
                                                                      --------       --------
         Total current assets ..................................        59,386         61,286
Property and equipment, net ....................................         7,329          6,953
Other assets ...................................................           289            241
                                                                      --------       --------
         Total assets ..........................................      $ 67,004       $ 68,480
                                                                      ========       ========


                      LIABILITIES AND STOCKHOLDERS' EQUITY

Current liabilities:
  Accounts payable .............................................      $  2,744       $  1,062
  Current installments of capital lease obligations ............           257            424
  Accrued expenses .............................................         7,749          6,265
  Unearned revenue .............................................         4,475          4,581
                                                                      --------       --------
         Total current liabilities .............................        15,225         12,332
                                                                      --------       --------
Deferred rent ..................................................            50             63
Capital lease obligations, excluding current installments ......            20            277
Commitments and contingencies (Note 8)
Stockholders' equity:
  Preferred stock, $0.001 par value:
    Authorized shares - 5,000,000
    Issued and outstanding - none ..............................            --             --
  Common stock, $0.001 par value:
     Authorized shares - 55,000,000
     Issued and outstanding - 17,363,490  (16,607,327 in 1997) .            17             17
  Additional paid-in capital ...................................        69,070         66,624
  Deferred compensation ........................................           (55)          (181)
  Note receivable from stockholder .............................            (8)           (12)
  Accumulated deficit ..........................................       (17,315)       (10,640)
                                                                      --------       --------
         Total stockholders' equity ............................        51,709         55,808
                                                                      ========       ========
         Total liabilities and stockholders' equity ............      $ 67,004       $ 68,480
                                                                      ========       ========
</TABLE>




          See accompanying notes to consolidated financial statements.








                                       31
<PAGE>   34


                                EDIFY CORPORATION

                      CONSOLIDATED STATEMENTS OF OPERATIONS
                      (IN THOUSANDS, EXCEPT PER SHARE DATA)



<TABLE>
<CAPTION>
                                                              YEARS ENDED DECEMBER 31,
                                                        --------------------------------------
                                                          1998           1997           1996
                                                        --------       --------       --------
<S>                                                     <C>            <C>            <C>     
Net revenues:
  License ........................................      $ 37,375       $ 34,081       $ 20,134
  Services and other .............................        33,511         22,971         12,883
                                                        --------       --------       --------
          Total net revenues .....................        70,886         57,052         33,017

Cost of license revenues .........................         1,328            889            450
Cost of services and other revenues ..............        23,671         17,576         10,635
                                                        --------       --------       --------
          Gross profit ...........................        45,887         38,587         21,932
                                                        --------       --------       --------

Operating expenses:
  Product development ............................        11,986         10,066          5,801
  Sales and marketing ............................        31,511         21,565         15,371
  General and administrative .....................         5,745          4,613          2,946
  Intellectual property settlement ...............         5,000             --             -- 
                                                        --------       --------       --------
          Total operating expenses ...............        54,242         36,244         24,118
                                                        --------       --------       --------
          Income (loss) from operations ..........        (8,355)         2,343         (2,186)
                                                        --------       --------       --------

Interest income ..................................         1,953          2,078          1,598
Interest expense .................................          (148)          (125)          (123)
                                                        --------       --------       --------
          Interest, net ..........................         1,805          1,953          1,475
                                                        --------       --------       --------
          Income (loss) before income taxes ......        (6,550)         4,296           (711)
Provision for income taxes .......................           125            344             44
                                                        --------       --------       --------
          Net income (loss) ......................      $ (6,675)      $  3,952       $   (755)
                                                        ========       ========       ========


Basic net income (loss) per share ................      $  (0.39)      $   0.24       $  (0.07)
                                                        ========       ========       ========
Shares used in computing basic net income (loss)
    per share ....................................        17,090         16,398         10,686
                                                        ========       ========       ========

Diluted net income (loss) per share ..............      $  (0.39)      $   0.22       $  (0.07)
                                                        ========       ========       ========
Shares used in computing diluted net income (loss)
    per share ....................................        17,090         18,063         10,686
                                                        ========       ========       ========
</TABLE>





          See accompanying notes to consolidated financial statements.





                                       32
<PAGE>   35

                                EDIFY CORPORATION

                 CONSOLIDATED STATEMENTS OF STOCKHOLDERS' EQUITY
                        (IN THOUSANDS, EXCEPT SHARE DATA)




<TABLE>
<CAPTION>
                                                                                                                              
                                          PREFERRED STOCK                        COMMON STOCK                 ADDITIONAL      
                                   -----------------------------         -----------------------------          PAID-IN       
                                     SHARES            AMOUNT              SHARES            AMOUNT             CAPITAL       
                                   ----------       ------------         ----------       ------------       ------------     
<S>                               <C>              <C>                  <C>              <C>                <C>               
Balances as of
  December 31, 1995 .......        10,110,231       $     24,121         2,431,143       $           2       $        691     

Conversion of preferred
  Stock to common stock ..        (10,110,231)           (24,121)       10,110,231                  10             24,111     
Sale of common stock,
  Net of issuance costs
  of $1,204 ...............                --                 --         2,875,000                   3             38,875     
Stock options exercised ...                --                 --           622,303                   1                228     
Net exercise of stock
  Warrants ................                --                 --            62,930                  --                 --     
Deferred compensation
  Related to grant of stock
  Options .................                --                 --                --                  --                303     
Amortization of deferred
  Compensation ............                --                 --                --                  --                 --     
Net loss ..................                --                 --                --                  --                 --     
                                   ----------       ------------        ----------        ------------       ------------     

Balances as of
  December 31, 1996 .......                --                 --        16,101,607                  16             64,208     
                                                                                                                              

Stock options exercised ...                --                 --           315,281                   1                358     
Stock purchased under
  Employee Stock Purchase
  Plan ....................                --                 --           190,439                  --              2,058     
Payment on note receivable
  From stockholder ........                --                 --                --                  --                 --     
Amortization of deferred
  Compensation ............                --                 --                --                  --                 --     
Net income ................                --                 --                --                  --                 --     
                                   ----------       ------------        ----------        ------------       ------------     

Balances as of
  December 31, 1997 .......                --                 --        16,607,327                  17             66,624     


Stock options exercised ...                --                 --           520,321                  --                574     
Stock purchased under
  Employee Stock Purchase
  Plan ....................                --                 --           235,842                  --              1,872     
Payment on note receivable
  From stockholder ........                --                 --                --                  --                 --     
Amortization of deferred
  compensation ............                --                 --                --                  --                 --     
Net loss ..................                --                 --                --                  --                 --     
                                   ----------       ------------        ----------        ------------       ------------     

Balances as of
  December 31, 1998 .......                --       $         --        17,363,490        $         17       $     69,070     
                                   ==========       ============        ==========        ============       ============     


<CAPTION>
                                                         NOTE
                                     DEFERRED          RECEIVABLE                               TOTAL
                                   COMPENSATION           FROM           ACCUMULATED        STOCKHOLDERS'
                                     (NOTE 7)          STOCKHOLDER          DEFICIT            EQUITY
                                   ------------       ------------       ------------       ------------
<S>                               <C>                <C>                <C>                <C>         
Balances as of
  December 31, 1995 .......        $       (541)      $        (17)     $     (13,837)      $     10,419

Conversion of  preferred
  Stock  to common stock ..                  --                 --                 --                 --
Sale of common stock,
  Net of issuance costs
  of $1,204 ...............                  --                 --                 --             38,878
Stock options exercised ...                  --                 --                 --                229
Net exercise of stock
  Warrants ................                  --                 --                 --                 --
Deferred compensation
  Related to grant of stock
  Options .................                (303)                --                 --                 --
Amortization of deferred
  Compensation ............                 416                 --                 --                416
Net loss ..................                  --                 --                755)              (755)
                                   ------------       ------------      -------------       ------------

Balances as of
  December 31, 1996 .......                (428)               (17)           (14,592)            49,187
  
Stock options exercised ...                  --                 --                 --                359
Stock purchased under
  Employee Stock Purchase
  Plan ....................                  --                 --                 --              2,058
Payment on note receivable
  From stockholder ........                  --                  5                 --                  5
Amortization of deferred
  Compensation ............                 247                 --                 --                247
Net income ................                                                     3,952              3,952
                                   ------------       ------------      -------------       ------------

Balances as of
  December 31, 1997 .......                (181)               (12)           (10,640)            55,808


Stock options exercised ...                  --                 --                 --                574
Stock purchased under
  Employee Stock Purchase
  Plan ....................                  --                 --                 --              1,872
Payment on note receivable
  From stockholder ........                  --                  4                 --                  4
Amortization of deferred
  compensation ............                 126                 --                 --                126
Net loss ..................                  --                 --             (6,675)            (6,675)
                                   ------------       ------------      -------------       ------------

Balances as of
  December 31, 1998 .......        $        (55)      $         (8)     $     (17,315)      $     51,709
                                   ============       ============      =============       ============
</TABLE>



          See accompanying notes to consolidated financial statements.



                                       33
<PAGE>   36



                                EDIFY CORPORATION

                      CONSOLIDATED STATEMENTS OF CASH FLOWS
                                 (IN THOUSANDS)



<TABLE>
<CAPTION>
                                                                                  YEARS ENDED DECEMBER 31,
                                                                          ---------------------------------------
                                                                            1998           1997           1996
                                                                          --------       --------       -------- 
<S>                                                                       <C>            <C>            <C>      
Cash flows from operating activities:
  Net income (loss) ................................................      $ (6,675)      $  3,952       $   (755)
  Adjustments to reconcile net income (loss) to net cash provided by
      (used in) operating activities:
    Depreciation and amortization ..................................         4,489          3,227          1,563
    Provision for returns and doubtful accounts, net of write-offs
      and recoveries ...............................................           316          1,046            408
    Amortization of deferred compensation ..........................           126            247            416
    Deferred rent ..................................................           (13)            30             33
    Changes in operating assets and liabilities:
      Accounts receivable ..........................................        (6,277)        (8,877)        (3,245)
      Prepaid expenses and other current assets ....................          (463)          (437)          (739)
      Accounts payable .............................................         1,682           (482)           742
      Accrued expenses .............................................         1,484          1,137          3,257
      Unearned revenue .............................................          (106)           830          2,290
                                                                          --------       --------       -------- 

      Net cash provided by (used in) operating activities ..........        (5,437)           673          3,970
                                                                          --------       --------       -------- 

Cash flows from investing activities:
  Purchases of property and equipment, net .........................        (4,865)        (4,355)        (4,875)
  Purchases of short-term investments ..............................       (15,510)       (15,684)       (24,520)
  Sales and maturities of short-term investments ...................        16,242         15,449         19,356
  Other assets .....................................................           (48)            (7)          (119)
                                                                          --------       --------       -------- 

      Net cash used in investing activities ........................        (4,181)        (4,597)       (10,158)
                                                                          --------       --------       -------- 

Cash flows from financing activities:
  Principal payments under capital lease obligations ...............          (424)          (412)          (397)
  Repayment of shareholder note ....................................             4              5             --
  Proceeds from issuance of common stock ...........................         2,446          2,417         39,107
                                                                          --------       --------       -------- 

      Net cash provided by financing activities ....................         2,026          2,010         38,710
                                                                          --------       --------       -------- 

Increase (decrease) in cash and cash equivalents ...................        (7,592)        (1,914)        32,522
Cash and cash equivalents at beginning of year .....................        31,790         33,704          1,182
                                                                          --------       --------       -------- 

Cash and cash equivalents at end of year ...........................      $ 24,198       $ 31,790       $ 33,704
                                                                          ========       ========       ======== 

Supplemental schedule of cash flow information:
  Cash paid during the year for interest ...........................      $     82       $    125       $    123
  Cash paid during the year for taxes ..............................      $    170       $     96       $     29

Supplemental schedule of noncash investing and financing activities:
  Property and equipment acquired under capital lease
    obligations ....................................................      $     --       $     35       $    656
  Accrual of stock option deferred compensation ....................      $     --       $     --       $    303
</TABLE>




          See accompanying notes to consolidated financial statements.





                                       34
<PAGE>   37

                                EDIFY CORPORATION

                   NOTES TO CONSOLIDATED FINANCIAL STATEMENTS



(1)  THE COMPANY

     Edify Corporation and its subsidiary (the "Company") develops and markets
enterprise self service software and provides application development
consulting, installation and post-contract customer support services. The
principal markets for the Company's products are i) human resource and customer
service departments for a wide variety of companies, and ii) banking and
financial services companies. The Company was incorporated on October 19, 1989,
and in April 1996, the Company reincorporated as a Delaware corporation. Edify
EMEA Ltd., a wholly-owned subsidiary, was incorporated on December 17, 1997, and
is located in London, England.


(2)  SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES

     Principles of Consolidation

     The accompanying consolidated financial statements include the accounts of
Edify Corporation and Edify EMEA Ltd. All significant intercompany accounts and
transactions have been eliminated in consolidation.

     Foreign Currency Translation and Transactions

     The Company has determined that the functional currency of its foreign
subsidiary is the U.S. dollar and translates monetary assets and liabilities at
year-end exchange rates, and inventories, property and non-monetary assets and
liabilities at historical rates. Gains and losses from these transactions are
included in the consolidated results of operations and are immaterial.

     Use of Estimates

     The preparation of consolidated financial statements in conformity with
generally accepted accounting principles requires management to make estimates
and assumptions that affect the reported amounts of assets and liabilities, the
disclosure of contingent assets and liabilities at the date of the consolidated
financial statements, and the reported amounts of revenues and expenses during
the reporting period. Actual results could differ from those estimates.

     Cash Equivalents

     The Company considers all highly liquid instruments with a maturity of
three months or less at the time of purchase to be cash equivalents.

     Short-Term Investments

     Statement of Financial Accounting Standards ("SFAS") No. 115, "Accounting
for Certain Investments in Debt and Equity Securities" requires entities to
classify investments in debt and equity securities with readily determinable
fair values as "held-to-maturity," "available-for-sale" or "trading," and
establishes accounting and reporting requirements for each classification. In
accordance with SFAS No. 115, the Company has classified its investments in debt
securities as available-for-sale. The cost of securities sold is based upon the
specific identification method.

     Credit Risk Concentrations and Fair Values of Financial Instruments

     Financial instruments, which potentially subject the Company to
concentrations of credit risk, consist principally of cash investments and
accounts receivable. The Company's cash investments are held with several
financial institutions and generally consist of commercial paper, money market
deposits, government agency securities, bankers' acceptances, certificates of
deposit and corporate bonds. Concentrations of credit risk with respect to
accounts receivable are limited due to the large number of customers comprising
the Company's customer base.

     The carrying amounts of cash and cash equivalents, accounts receivable,
accounts payable and accrued liabilities approximate fair value due to the short
maturity of those instruments. The fair value of capital leases is not
estimated, but reflects the contractual present value owed to non-related
parties.




                                       35
<PAGE>   38


     Property and Equipment

     Property and equipment are stated at cost. Equipment under capital leases
is stated at the lower of fair value or the present value of the minimum lease
payments at the inception of the lease.

     Depreciation of property and equipment is computed on a straight-line basis
over the estimated useful lives of the respective assets, generally three years
for equipment and office furniture and the shorter of the useful life of the
asset or the remaining lease term for leasehold improvements.
Equipment under capital leases is amortized on a straight-line basis, generally
42 months.

     Software Development Costs

     Product development costs include costs related to software products that
are expensed as incurred until the technological feasibility of the product has
been established. After technological feasibility is established, any additional
software development costs would be capitalized in accordance with SFAS No. 86.
Through December 31, 1998, the Company believes its process for developing
software was essentially completed concurrently with the establishment of
technological feasibility, and, accordingly, no software development costs have
been capitalized to date.

     Revenue Recognition

     Revenue on the licensing of software products is generally recognized upon
shipment, net of estimated allowances for product returns. Software license
revenues are recognized upon shipment only if persuasive evidence of an
arrangement with the vendor exists, the vendor's fee is fixed or determinable,
and collection of the resulting receivables is deemed probable. In certain
contracts, shipment is defined as delivery of a product master for noncancelable
product licensing arrangements under which the customer has certain software
reproduction and distribution rights. Revenue on post-contract customer support
and service contracts is recognized ratably over the contract period and as the
services are performed, respectively. Fixed price consulting contract revenues
are recognized based on the percentage of completion method. Estimated losses
are recorded in the period in which they become known. Time and materials
contracts are recognized as services are performed.

     In October 1997, the Accounting Standards Executive Committee ("AcSEC") of
the American Institute of Certified Public Accountants ("AICPA") issued
Statement of Position ("SOP") No. 97-2, "Software Revenue Recognition."
Effective January 1, 1998, the Company adopted SOP 97-2. SOP 97-2 generally
requires revenue recognized from software arrangements to be allocated to each
element of the arrangement based on the relative fair values of the elements,
such as software products, consulting, education services, installation or
post-contract customer support. Fair values are based upon vendor specific
objective evidence ("VSOE"). If evidence of fair value for each element of the
arrangement does not exist, all revenue from the arrangement is deferred until
such time that evidence of fair value does exist, or until all elements of the
arrangement are delivered.

     In February 1998, AcSEC issued SOP 98-4, "Deferral of the Effective Date of
SOP 97-2." The SOP defers the effective date for applying the provisions
regarding VSOE of fair value until the AcSEC can reconsider what constitutes
such VSOE. There was no material change to the Company's accounting for revenues
as a result of the adoption of SOP 98-4.

     In December 1998, AcSEC issued SOP 98-9, "Software Revenue Recognition,
with Respect to Certain Arrangements," which requires recognition of revenue
using the "residual method" in a multiple element arrangement when fair value
does not exist for one or more of the delivered elements in the arrangement.
Under the "residual method," the total fair value of the undelivered elements is
deferred and subsequently recognized in accordance with SOP 97-2. There was no
material change to the Company's accounting for revenues as a result of the
adoption of SOP 98-9.

     Net Income (Loss) Per Share

     Basic earnings per share is computed using the weighted-average number of
shares of common stock outstanding. Diluted earnings per share is computed using
the weighted-average number of shares of common stock and, when dilutive,
convertible preferred stock outstanding and common equivalent shares from
options to purchase common stock and warrants outstanding using the treasury
stock method.

     Stock-Based Compensation

     The Company accounts for its employee stock-based compensation plans using
the intrinsic-value method.




                                       36
<PAGE>   39

     Comprehensive Income

     In June 1997, the Financial Accounting Standards Board issued SFAS No. 130,
"Reporting Comprehensive Income." SFAS No. 130 establishes standards for
reporting and displaying comprehensive income and its components in financial
statements. The Company had no items of other comprehensive income in all
periods presented.

     Business Segments

     In June 1997, the Financial Accounting Standards Board issued SFAS No. 131,
"Disclosures about Segments of an Enterprise and Related Information." SFAS No.
131 establishes standards for the way public business enterprises are to report
information about operating segments in annual financial statements and requires
those enterprises to report selected information about operating segments in
interim financial reports issued to shareholders. SFAS No. 131 is effective for
fiscal years beginning after December 15, 1997. Therefore, the Company has made
the required disclosures in Note 9 to these consolidated financial statements.

     Income Taxes

     The Company accounts for income taxes under the asset and liability method
of accounting. Under the asset and liability method, deferred tax assets and
liabilities are recognized based on the future tax consequences attributable to
differences between the financial statement carrying amount of existing assets
and liabilities and their respective tax bases. Deferred tax assets and
liabilities are measured using enacted tax rates expected to apply to taxable
income in the years in which those temporary differences are expected to be
recovered or settled. The effect on deferred tax assets and liabilities of
changes in tax rates is recognized in operating results in the period that
includes the enactment date. A valuation allowance is established to reduce
deferred tax assets when it is more likely than not that some portion or all of
the deferred tax assets will not be realized.

     Recently Adopted Accounting Standards

     In March 1998, the AICPA issued SOP 98-1, "Accounting for the Costs of
Computer Software Developed or Obtained for Internal Use," which provides
guidance on accounting for the costs of computer software intended for internal
use. SOP 98-1 must be adopted by the Company for periods beginning after
December 15, 1998 and is not expected to have a material impact on the Company's
consolidated results of operations or financial position.

     In April 1998, the AICPA issued SOP 98-5, "Reporting on the Costs of
Start-up Activities," which provides guidance on accounting for start-up
activities, including organization costs. SOP 98-5 must be adopted by the
Company for periods beginning after December 15, 1998, and is not expected to
have a material impact on the Company's consolidated results of operations or
financial position.

     Reclassifications

     Certain items in these consolidated financial statements have been
reclassified to conform to the current period presentations.




                                       37
<PAGE>   40
(3)  NET INCOME (LOSS) PER SHARE

     The following table sets forth the computation of net income (loss) per
share (in thousands, except per share data):


<TABLE>
<CAPTION>
                                                                                 YEAR ENDED DECEMBER 31,
                                                                       ------------------------------------------
                                                                           1998             1997           1996
                                                                       ------------       --------       --------
<S>                                                                    <C>                <C>            <C>      
   Net income (loss) used for the basic and diluted computation        $     (6,675)      $  3,952       $   (755)
                                                                       ============       ========       ========
    Basic:
     Weighted average common shares outstanding used in computing
        basic net income (loss) per share .......................            17,090         16,398         10,686
                                                                       ============       ========       ========
     Basic net income (loss) per share ..........................      $      (0.39)      $   0.24       $  (0.07)
                                                                       ============       ========       ========
    Diluted:
     Weighted average common shares outstanding .................            17,090         16,398         10,686
     Dilutive options outstanding ...............................                --          1,665             --
                                                                       ------------       --------       --------
       Shares used in computing diluted net income (loss)
          per share .............................................            17,090         18,063         10,686
                                                                       ============       ========       ========
     Diluted net income (loss) per share ........................      $      (0.39)      $   0.22       $  (0.07)
                                                                       ============       ========       ========
</TABLE>

     As of December 31, 1998, there were options to acquire 3,627,498 shares of
common stock with weighted-average exercise prices of $6.16 which could
potentially dilute basic earnings per share in the future but which were not
included in diluted per share results for the year ended December 31, 1998.
These options were excluded because the Company had a net loss in 1998 and to do
so would have been antidilutive.

     As of December 31, 1997, there were options to acquire 816,027 shares of
common stock with weighted-average exercise prices of $16.49 which could
potentially dilute basic earnings per share in the future but which were not
included in diluted per share results for the year ended December 31, 1997.
These options were excluded because the exercise price was greater than the
average market price of the common stock for the year ended December 31, 1997,
and, therefore, these options would be antidilutive for the purposes of this
calculation.

     As of December 31, 1996, there were options to acquire 2,373,989 shares of
common stock with weighted-average exercise prices of $6.29 which could
potentially dilute basic earnings per share in the future but which were not
included in diluted per share results for the year ended December 31, 1996.
These options were excluded because the Company had a net loss in 1996 and to do
so would have been antidilutive.

(4)  BALANCE SHEET AND STATEMENT OF OPERATIONS COMPONENTS

     Investments

     Under the provisions of SFAS No. 115, debt and equity securities classified
as available-for-sale securities for which cost approximated market value as of
December 31, 1998 and 1997 with maturities generally within one year, consisted
of the following (in thousands):


<TABLE>
<CAPTION>
                                                           DECEMBER 31,
                                                     ------------------------
                                                       1998             1997
                                                     -------          -------
<S>                                                 <C>              <C>    
   Commercial paper .......................          $11,447          $10,634
   Government agency securities ...........            9,525           11,189
   Money market funds .....................            6,796           15,276
   Corporate bonds ........................            2,051               --
                                                     -------          -------
                                                     $29,819          $37,099
                                                     =======          =======
</TABLE>


     These investments were classified on the consolidated balance sheet as
follows (in thousands):

<TABLE>
<CAPTION>
                                                              DECEMBER 31,
                                                     ------------------------
                                                       1998             1997
                                                     -------          -------
<S>                                                  <C>              <C>    
   Cash equivalents .......................          $19,180          $25,728
   Short-term investments .................           10,639           11,371
                                                     -------          -------
                                                     $29,819          $37,099
                                                     =======          =======
</TABLE>

                                       38
<PAGE>   41
     Gains and losses from sales of available-for-sale securities were not
significant for the years ended December 31, 1998, 1997 or 1996.

     Property and Equipment

     A summary of property and equipment is as follows (in thousands):

<TABLE>
<CAPTION>
                                                             DECEMBER 31,
                                                         --------------------
                                                           1998         1997
                                                         -------      -------
<S>                                                     <C>          <C>    
     Computer equipment ...........................      $16,238      $12,014
     Office furniture and fixtures ................        1,627        1,270
     Leasehold improvements .......................        1,124          880
                                                         -------      -------
                                                          18,989       14,164
     Less accumulated depreciation and amortization       11,660        7,211
                                                         -------      -------
                                                         $ 7,329      $ 6,953
                                                         =======      =======
</TABLE>

     Property and equipment as of December 31, 1998 and 1997 includes equipment
under capital leases of approximately $2,658,000 and $2,658,000, respectively,
and related accumulated amortization of approximately $2,406,000 and $1,978,000,
respectively.

     Accrued Expenses

     A summary of accrued expenses is as follows (in thousands):

<TABLE>
<CAPTION>
                                                           DECEMBER 31,
                                                       --------------------
                                                        1998           1997
                                                       ------        ------
<S>                                                   <C>            <C>   
     Accrued commissions and bonuses ..........        $2,903        $2,372
     Accrued payroll and related items ........         2,593         2,145
     Other liabilities ........................         2,253         1,748
                                                       ------        ------
                                                       $7,749        $6,265
                                                       ======        ======
</TABLE>

     Unearned Revenue

     A summary of unearned revenue is as follows (in thousands):


<TABLE>
<CAPTION>
                                                            DECEMBER 31,
                                                         ------------------
                                                          1998        1997
                                                         ------      ------
<S>                                                      <C>         <C>   
     Unearned post-contract support agreements ....      $3,989      $4,196
     Unearned consulting ..........................         454         340
     Other unearned revenue .......................          32          45
                                                         ------      ------
                                                         $4,475      $4,581
                                                         ======      ======
</TABLE>

     Note Receivable from Stockholder

     In September 1995, the Company received a note for $17,500 in exchange for
50,000 shares of restricted common stock. The note is to be repaid semiannually
based on the vesting terms of the underlying shares, which are dependent on
certain performance milestones. The note is due no later than March 2002, with
interest at 8% compounding semiannually.

     Intellectual Property Settlement

     In April 1996, the Company received a letter from Lucent inviting the
Company to negotiate a license of Lucent's patents. Lucent asserted that certain
of the Company's products infringe certain of Lucent's patents and offered to
license those patents to the Company for a substantial payment. In November
1997, the Company received a letter from Lucent in which Lucent made similar
assertions with respect to other patents it holds. In November 1998, the Company
entered into an agreement with Lucent (the "Lucent Settlement"), under which
each party released the other from claims of past infringement and settled their
patent disputes. Under the Lucent Settlement, Edify paid Lucent a one-time fee
of $5 million, which was recorded as intellectual property settlement expense.
The one-time settlement fee released the Company from all claims, demands and
rights of action which Lucent may have on account of any infringement or alleged
infringement of any of Lucent's patents that are covered by the Lucent
Settlement.

                                       39
<PAGE>   42
(5)  INCOME TAXES

     The provision for income taxes in 1998, 1997 and 1996 was as follows (in
thousands):


<TABLE>
<CAPTION>
                                                           1998      1997      1996
                                                           ----      ----      ----
<S>                                                       <C>       <C>       <C> 
     Current:
       Federal ......................................      $ 29      $194      $ --
       State ........................................        36        64        17
       Foreign ......................................        60        40        27
                                                           ----      ----      ----
           Total current ............................       125       298        44
     Charge in lieu of taxes attributable to employer
         Stock option plans .........................        --        46        --
                                                           ----      ----      ----
     Total tax provision ............................      $125      $344      $ 44
                                                           ====      ====      ====
</TABLE>


     Total income tax expense differs from expected income tax expense (computed
by applying the U.S. federal corporate income tax rate of 34% to net income
(loss) before taxes) as follows (in thousands):

<TABLE>
<CAPTION>
                                                           1998          1997          1996
                                                          -------       -------       -------
<S>                                                       <C>           <C>           <C>     
     Income tax expense (benefit) at federal
         Statutory rate ............................      $(2,227)      $ 1,461       $  (242)
     State income tax, net of federal benefit ......           24            54            11
     Unutilized net operating loss .................        2,171            --            --
     Change in beginning of year valuation allowance           --        (1,514)          184
     Alternative minimum tax .......................           --            99            --
     Other, net ....................................          157           244            91
                                                          -------       -------       -------
                                                          $   125       $   344       $    44
                                                          =======       =======       =======
</TABLE>

     The tax effects of temporary differences that give rise to significant
portions of deferred tax assets and liabilities as of December 31, 1998 and 1997
are presented below (in thousands):


<TABLE>
<CAPTION>
                                                          1998        1997
                                                         ------      ------
<S>                                                      <C>         <C>   
     Deferred tax assets:
       Deferred research expenses .................      $  143      $  428
       Accrued expenses and reserves ..............       2,150       2,346
       Property and equipment depreciation ........          73          15
       Net operating loss carryforwards ...........       4,301       1,441
       Credits carryforwards ......................       2,148       1,722
                                                         ------      ------
               Total gross deferred tax assets ....       8,815       5,952
       Less valuation allowance ...................       8,815       5,952
                                                         ------      ------
               Net deferred tax assets ............      $   --      $   --
                                                         ======      ======
</TABLE>


     The net change in the total valuation allowance for the year ended December
31, 1998 was an increase of $2,863,000. The Company's accounting for deferred
taxes under SFAS No. 109 involves the evaluation of a number of factors
concerning the realizability of the Company's deferred tax assets. To support
the Company's conclusion that a 100% valuation allowance was required,
management primarily considered such factors as the Company's history of
operating losses, the nature of the Company's deferred tax assets, the lack of
significant firm sales backlog, no significant excess of appreciated asset value
over the tax basis of the Company's net assets, and the absence of taxable
income in prior carryback years. Although management's operating plans assume
taxable and operating income in future periods, management's evaluation of all
the available evidence in assessing the realizability of the deferred tax assets
indicates that such plans are not considered sufficient to overcome the
available negative evidence.

     The Company has net operating loss carryforwards for federal purposes of
approximately $11.7 million. These carryforwards expire in various years from
2008 through 2018. In addition, the Company has net operating loss carryforwards
for California purposes of approximately $4.5 million. These carryforwards
expire in years 1999 through 2003. The Company also has research and development
tax credit carryforwards of approximately $1,156,000 and $893,000 for federal
and state tax purposes, respectively. The federal research and development tax
credit carryforwards expire in years 2005 through 2018. There is no expiration
provision for California research and development tax credit. In addition, the
Company has foreign tax credits and alternative minimum tax credit of $95,000
and $4,000, respectively. The foreign tax credits expire in years 2001 through
2003. There is no expiration provision for the alternative minimum tax credit.
Included in gross deferred tax assets above is approximately $650,000 related to
stock option compensation for which the benefit, when realized, will be recorded
to stockholders' equity.

                                       40
<PAGE>   43

     The Internal Revenue Code of 1986, and applicable state tax laws, impose
substantial restrictions on the ability of the Company to utilize net operating
loss and research and development tax credit carryforwards in the event of an
"ownership change." During 1992, the Company underwent an ownership change. As a
result of the change of ownership, the federal tax losses incurred through that
date, approximately $3.1 million, are subject to an estimated annual limitation
of approximately $550,000. In addition, federal research and development tax
credit carryovers of approximately $150,000 are also subject to this annual
limitation on a tax converted basis; however, they cannot be utilized until the
restricted net operating loss carryforwards have been utilized. In the event
that additional ownership changes occur, there may be additional restrictions on
the future use of research and development tax credits and net operating loss
carryforwards existing at that date.


(6)  STOCKHOLDERS' EQUITY

     Preferred Stock

     The Board of Directors has authority to issue up to 5,000,000 shares of
preferred stock in one or more series and to fix the powers, designations,
preferences and rights of each series and any qualifications, limitations or
restrictions thereon without any further vote or action by the stockholders.

     Common Stock

     The Company has periodically sold shares of common stock to its employees,
directors and other individuals under Restricted Stock Purchase Agreements (the
"Agreements") at prices not less than the fair market value of such stock at the
date of issuance as determined by the Board of Directors. Pursuant to the
Agreements, the Company has the option to repurchase the unvested common stock
at the original purchase price in the event that an individual ceases to be an
employee or director of the Company. The stock generally vests either (a) to the
extent of 20% of the shares upon the first 12-month anniversary of the
employee's hire date and an additional 1/48 of the unvested shares ratably over
the following 48 months or (b) to the extent of 25% of the shares upon the first
12-month anniversary of the employee's hire date and an additional 1/36 of the
unvested shares ratably over the following 36 months. As of December 31, 1998,
12,290 shares were subject to repurchase.

     Stockholder Rights Plan

     On August 7, 1998, the Board of Directors adopted a stockholder rights plan
designed to protect the long-term value of the Company for its shareholders
during any future unsolicited acquisition attempt. In connection with the plan,
the Board declared a dividend of one preferred share purchase right for each
share of the Company's common stock outstanding on August 14, 1998 (the "Record
Date") and further directed the issuance of one such right with respect to each
share of the Company's common stock that is issued after the Record Date, except
in certain circumstances. The rights will expire on August 10, 2008. The rights
are initially attached to the Company's common stock and will not trade
separately. If a person or a group (an "Acquiring Person") acquires 20 percent
or more of the Company's common stock, or announces an intention to make a
tender offer for the Company's common stock, the consummation of which would
result in a person or group becoming an Acquiring Person, then the rights will
be distributed (the "Distribution Date"). After the Distribution Date, each
right may be exercised for one-hundredth of a share of a newly designated Series
A Junior Participating Preferred Stock, par value of $0.001 per share, at an
exercise price of $70.00. The preferred stock has been structured so that the
value of one-hundredth of a share of such preferred stock will approximate the
value of one share of common stock.





                                       41
<PAGE>   44


(7)  INCENTIVE AND BENEFIT PLANS

     1996 Directors Stock Option Plan

     In March 1996, the Company adopted the 1996 Directors Stock Option Plan
(the "Directors Plan") and reserved 100,000 shares of common stock for issuance
under this plan. In August 1998, the authorized number of shares was increased
to 175,000. Under the Directors Plan, each eligible director was automatically
granted an initial option to purchase 7,500 shares. Each eligible director who
first becomes a member of the Board thereafter will automatically be granted an
option to purchase 15,000 shares upon joining the Board. At each Annual Meeting
of Stockholders of the Company, each eligible director will automatically be
granted an additional option to purchase 7,500 shares if such director has
served continuously as a member of the Board since the date of grant of such
director's initial option. All options issued under the Directors Plan vest as
to 1/48 of the shares per month, provided the optionee continues as a member of
the Board or as a consultant to the Company. As of December 31, 1998, 112,500
shares at a weighted-average exercise price of $13.98 had been granted under the
Directors Plan, and 35,744 shares were exercisable.

     1996 Equity Incentive Plan and 1990 Stock Option Plan (the "Incentive
Plans")

     The Company's 1996 Equity Incentive Plan became effective on May 2, 1996
and serves as the successor to the Company's 1990 Stock Option Plan. The 1996
Equity Incentive Plan provides for the grant of stock options and stock bonuses
and the issuance of restricted stock by the Company to its employees, officers,
directors, consultants, independent contractors and advisers. Under the 1990
Stock Option Plan, options were granted to employees, officers, directors,
consultants, independent contractors and advisers to purchase common stock at
not less than the fair market value of the Company's common stock at the grant
date (for incentive stock options) or 85% of the fair market value of such
common stock (for nonqualified stock options). Shares under options for both
plans generally become exercisable to the extent of 25% upon the first 12-month
anniversary of the grant date and an additional 1/36 of the unvested shares
vesting ratably over the following 36 months, and expire 10 years from the grant
date. At the May 1998 Annual Meeting of Stockholders of the Company, 1,225,000
additional shares were authorized for the Incentive Plans. At December 31, 1998,
the Company had reserved 5,128,377 shares of common stock for issuance under
these plans and 1,613,379 shares remained available for grant.

     In July 1998, the Board of Directors approved the repricing of all
incentive stock options granted during the period from May 1, 1996 through July
24, 1998. The repricing does not include incentive stock options granted to the
Company's officers or Board of Directors. Employees had the choice of exchanging
any stock options granted from May 1, 1996 through July 24, 1998 for new options
that would have a new exercise price of $8.625, the then current market value of
the Company's stock. Options to purchase 1,096,393 shares of common stock were
exchanged under this option repricing program.

     A summary of activity under the Directors Plan and the Incentive Plans is
as follows:


<TABLE>
<CAPTION>
                                                                                YEAR ENDED DECEMBER 31,
                                               -----------------------------------------------------------------------------------
                                                         1998                          1997                        1996
                                               -----------------------------------------------------------------------------------
                                                               WEIGHTED-                    WEIGHTED-                    WEIGHTED-
                                                                 AVERAGE                      AVERAGE                      AVERAGE
                                                                EXERCISE                     EXERCISE                     EXERCISE
                                                OPTIONS           PRICE      OPTIONS          PRICE       OPTIONS           PRICE
                                               ---------       ---------    ---------       ---------    ---------       ---------
<S>                                            <C>             <C>          <C>             <C>          <C>             <C>      
Outstanding - beginning
   of year .............................       2,999,625       $    7.61    2,373,989       $    3.96    2,380,516       $    0.68
Granted ................................       2,682,612            8.86    1,158,305           13.54      670,796           12.26
Exercised ..............................        (520,321)           1.10     (315,281)           0.99     (622,303)           0.23
Canceled ...............................      (1,534,418)          13.21     (217,388)           9.04      (55,020)           5.78
                                              ----------       ---------   ----------       ---------    ---------       ---------
Outstanding - end of year ..............       3,627,498            7.10    2,999,625            7.61    2,373,989            3.96
                                              ----------       ---------   ----------       ---------    ---------       ---------

Weighted-average fair value of options
  granted, calculated under SFAS No. 123
  (see below) ..........................                       $    6.16                    $    7.22                    $    6.29
</TABLE>



     In 1996 and 1995, the Company recorded deferred compensation of $303,000
and $601,000, respectively, for the difference between the grant price and the
deemed fair value of the common stock underlying certain options granted during
the year. Deferred compensation amounts are being amortized over the vesting
period of the individual options, generally four years. Amortization of deferred
compensation was approximately $126,000, $247,000 and $416,000 for the years
ended December 31, 1998, 1997 and 1996, respectively.





                                       42
<PAGE>   45


     The following table summarizes information as of December 31, 1998:


<TABLE>
<CAPTION>
                                              OPTIONS OUTSTANDING                                 OPTIONS EXERCISABLE
                            -----------------------------------------------------             -------------------------------
                                                  WEIGHTED-
                                                    AVERAGE            WEIGHTED-                                   WEIGHTED-
                                                  REMAINING              AVERAGE                                     AVERAGE
        RANGE OF                                  CONTRACTUAL           EXERCISE                                     EXERCISE
    EXERCISE PRICES           NUMBER                 LIFE                 PRICE                 NUMBER                PRICE
    ---------------         ---------             ---------             ---------             ---------             ---------
<S>                        <C>                   <C>                    <C>                   <C>                   <C>
      $0.01 - $0.35           584,922                  5.56             $    0.32               555,653             $    0.31
      $3.00 - $7.88           933,015                  7.42                  5.42               323,477                  4.44
      $8.00 - $9.75         1,572,949                  7.98                  8.71                22,460                  8.88
     $10.06 - $20.25          536,612                  8.15                 12.69               156,637                 12.95
     ---------------        ---------             ---------             ---------             ---------             ---------
      $0.01 - $20.25        3,627,498                  7.47             $    7.10             1,058,227             $    3.63
</TABLE>


     1996 Employee Stock Purchase Plan

     In March 1996, the Company adopted the 1996 Employee Stock Purchase Plan
(the "Purchase Plan") and reserved 300,000 shares of common stock for issuance
under this plan. At the May 1997 Annual Meeting of Stockholders of the Company,
300,000 additional shares were authorized for the Purchase Plan, and again, at
the May 1998 Annual Meeting of Stockholders of the Company, 300,000 additional
shares were authorized for the Purchase Plan. The Purchase Plan permits eligible
employees to acquire shares of the Company's common stock through payroll
deductions of between 2% and 10% of their compensation, up to an aggregate total
payroll deduction not to exceed $21,250 in any calendar year. Each offering
under the Purchase Plan is for a period of twenty-four months, and each offering
period consists of four purchase periods, each six months in length. The
purchase price for the Company's common stock purchased under the Purchase Plan
is 85% of the lesser of the fair market value of the Company's common stock on
the first day of the applicable offering period or on the last day of the
respective purchase period. In 1998 and 1997, 235,842 and 190,439 shares,
respectively, were issued under the Purchase Plan at an average purchase price
of $7.94 and $10.78, respectively.

     Retirement and Savings Program

     The salary deferral "401(k)" plan allows employees to defer up to 20% of
their salary subject to certain limitations. The Company may make discretionary
contributions to the plan; however, no employer contributions have been made
since inception.

     Accounting for Stock-Based Compensation Under SFAS No. 123

     The Company applies APB Opinion 25, "Accounting for Stock Issued to
Employees," and related interpretations in accounting for options granted to
employees under its stock plans. Had compensation cost for the Company's three
stock plans been determined based on the fair value at the grant dates for
awards under those plans consistent with the method prescribed under SFAS No.
123, "Accounting for Stock-Based Compensation," the Company's operating results
and results per share would have changed to the pro forma amounts indicated
below (in thousands, except per share amounts):


<TABLE>
<CAPTION>
                                                                      1998               1997              1996
                                                                   ----------         ----------        ---------- 
<S>                                                                <C>                <C>               <C>        
          Net income (loss) - as reported .................        $   (6,675)        $    3,952        $     (755)
          Net income (loss) - pro forma ...................        $  (12,519)        $      564        $   (1,412)

          Basic net income (loss) per share - as reported .        $    (0.39)        $     0.24        $    (0.07)
          Basic net income (loss) per share - pro forma ...        $    (0.73)        $     0.03        $    (0.13)

          Diluted net income (loss) per share - as reported        $    (0.39)        $     0.22        $    (0.07)
          Diluted net income (loss) per share - pro forma .        $    (0.73)        $     0.03        $    (0.13)
</TABLE>


     The fair value of each option grant and Purchase Plan share issuable during
1998, 1997 and 1996 is estimated on the date of grant using the Black-Scholes
option-pricing model with the following weighted-average assumptions:




                                       43
<PAGE>   46

<TABLE>
<CAPTION>
                                                        1998            1997               1996
                                                      --------        --------           --------
<S>                                                  <C>             <C>                <C>
          Expected dividend yield .............             0%              0%                 0%
          Expected stock price volatility .....            95%             63%                43%
          Risk-free interest rate .............          5.78%           6.26%              6.26%
          Expected life of options ............        4 years         4 years            4 years
          Expected life of Purchase Plan rights       6 months        6 months           6 months
</TABLE>


     The Black-Scholes option valuation model was developed for use in
estimating the fair value of traded options that have no vesting restrictions
and are fully transferable. In addition, option valuation models require the
input of highly subjective assumptions, including the expected stock price
volatility. Because the Company's employee and director stock options and shares
issuable under the Purchase Plan have characteristics significantly different
from those of traded options, and because changes in subjective input
assumptions can materially affect the fair value estimate, in management's
opinion, the existing models do not necessarily provide a reliable single
measure of the fair value of its employee and director stock options and shares
issuable pursuant to the Purchase Plan.


(8)  COMMITMENTS AND CONTINGENCIES

     Leases

     The Company leases its offices under various noncancelable operating lease
agreements that expire in years 1999 through 2002. The Company leases certain
equipment under capital leases. As of December 31, 1998, minimum lease payments
under all noncancelable lease agreements were as follows (in thousands):


<TABLE>
<CAPTION>
          YEARS ENDING                                   CAPITAL    OPERATING
          DECEMBER 31,                                   LEASES      LEASES
          ------------                                   -------    ---------
<S>                                                     <C>         <C> 
          1999 ..................................       $  269      $ 3,716
          2000 ..................................           21        1,643
          2001 ..................................           --          707
          2002 ..................................           --          480
                                                         -----   
          Total minimum lease payments ..........          290
          Less amount representing interest .....           13
                                                         -----      
          Present value of minimum lease payments          277
          Less current portion ..................          257
                                                         -----     
          Long-term capital lease obligations ...        $  20
                                                         =====
</TABLE>

     Rent expense was approximately $2,444,000, $2,012,000 and $1,149,000 for
the years ended December 31, 1998, 1997 and 1996, respectively. Rent expense
under office leases is recognized on a straight-line basis over the term of the
lease. The difference between the amounts paid and the amounts expensed is
classified as deferred rent in the accompanying consolidated balance sheets.

     Commitments

     In connection with the Lucent Settlement (see Note 4), the Company will pay
Lucent a minimum annual royalty fee of approximately $500,000 up to a maximum of
approximately $700,000 in each of the fiscal years from 1999 to 2004. In
addition, in fiscal years 2005 and 2006, if the Company exceeds certain revenue
targets that are specified under the Lucent Settlement, the Company will be
required to pay additional amounts.

     The Company is party to various other matters arising in the ordinary
course of its business. In the opinion of management, these proceedings will not
have a material adverse effect on the Company's financial position or results of
operations.


(9)  SEGMENT REPORTING

     The Company has adopted the provisions of SFAS No. 131, "Disclosure about
Segments of an Enterprise and Related Information." SFAS No. 131 establishes
standards for the reporting by public business enterprises of information about
operating segments, products and services, geographic areas and major
customers. The method for determining what information to report is based on the
way management organizes the operating segments within the Company for making
operating decisions and assessing financial performance.




                                       44
<PAGE>   47


     The Company's chief operating decision-maker is considered to be the
Company's Chief Executive Officer ("CEO"). The CEO reviews financial information
presented on a consolidated basis accompanied by disaggregated information about
revenues by product and service line for purposes of making operating decisions
and assessing financial performance. The Company operates in three operating
segments: software, post-contract customer support services and application
development consulting services.

     Net revenue information regarding the Company's operating segments are as
follows (in thousands):

<TABLE>
<CAPTION>
                                                       1998            1997           1996
                                                      -------        -------        -------
<S>                                                  <C>            <C>            <C>    
          Net revenues:
            Software .........................        $37,375        $34,081        $20,134
            Post-contract customer support ...         10,015          6,458          3,687
            Application development consulting         20,584         13,773          7,250
            Other ............................          2,912          2,740          1,946
                                                      -------        -------        -------       
                    Total net revenues .......        $70,886        $57,052        $33,017
                                                      =======        =======        =======
</TABLE>


     The Company's export sales are principally in Europe and Asia/Pacific. In
each of 1998, 1997 and 1996, 5% or less of the Company's total net revenues
were derived from international sales. Accordingly, the Company does not produce
reports that measure performance of revenues by geographic region.

     The Company evaluates the performance of its operating segments based on
revenues only. The Company does not assess the performance of its segments on
other measures of income or expense, such as depreciation and amortization,
operating income or net income. In addition, as the Company's assets are
primarily located in its corporate office in the United States and not allocated
to any specific segment, the Company does not produce reports that measure the
performance based on any asset-based metrics. Therefore, segment information is
presented only for revenues.

     No single customer accounted for greater than 10% of revenues in any period
presented.

(10) LINE OF CREDIT

     The Company has an $8 million line of credit, which expires in December
1999 and bears interest at the prime rate. At December 31, 1998, $8 million was
available for borrowing. As of December 31, 1998 and 1997, there were no
borrowings outstanding under this line of credit.





                                       45
<PAGE>   48

                                EDIFY CORPORATION

                 SCHEDULE II - VALUATION AND QUALIFYING ACCOUNTS
                                 (in thousands)




<TABLE>
<CAPTION>
                                                                       ADDITIONS
                                                                 -------------------------
                                                 BALANCE AT      CHARGED TO    CHARGED TO                      BALANCE
                                                  BEGINNING      COSTS AND       OTHER                          AT END
             CLASSIFICATION                        OF YEAR        EXPENSES     ACCOUNTS (1)   DEDUCTIONS (2)   OF YEAR
             --------------                      ----------      ----------  -------------   --------------    --------
<S>                                              <C>            <C>           <C>           <C>               <C>    
Allowance for returns and doubtful accounts
   Year ended December 31, 1996 ...........        $   175        $   710        $    --        $  (302)        $   583
                                                   =======        =======        =======        =======         =======
   Year ended December 31, 1997 ...........        $   583        $ 1,456        $   220        $  (630)        $ 1,629
                                                   =======        =======        =======        =======         =======
   Year ended December 31, 1998 ...........        $ 1,629        $ 2,708        $   193        $(2,585)        $ 1,945
                                                   =======        =======        =======        =======         =======
</TABLE>


- -------------

(1)  Includes charges to unearned revenue.

(2)  Includes write-offs of accounts and credits issued.






                                       46
<PAGE>   49

                                   SIGNATURES

     Pursuant to the requirements of Section 13 or 15(d) of the Securities
Exchange Act of 1934, the registrant has duly caused this Report to be signed on
its behalf by the undersigned thereunto duly authorized.


                                         Edify Corporation


Date: March 29, 1999                     /s/ Stephanie A. Vinella
                                         --------------------------------------
                                         Stephanie A. Vinella
                                         Chief Financial Officer (Principal 
                                         Financial Officer and
                                         Principal Accounting Officer)


     Pursuant to the requirements of the Securities Exchange Act of 1934, this
Report has been signed below on March 29, 1999 by the following persons on
behalf of the registrant and in the capacities on the date indicated.


<TABLE>
<CAPTION>
           Signature                                               Title
- -------------------------------           --------------------------------------------------------------
<S>                                       <C>

/s/ Jeffrey M. Crowe                      President, Chief Executive Officer and Director
- -------------------------------           (Principal Executive Officer)
(Jeffrey M. Crowe)                        


/s/ Stephanie A. Vinella                  Vice President of Finance and Administration,
- -------------------------------           Chief Financial Officer
(Stephanie A. Vinella)                    (Principal Financial Officer and Principal Accounting Officer)
                                          


/s/ Stephen M. Berkley                    Director
- ------------------------------- 
(Stephen M. Berkley)


/s/ Kelly D. Conway                       Director
- ------------------------------- 
(Kelly D. Conway)


/s/ Tench Coxe                            Director
- ------------------------------- 
(Tench Coxe)


/s/ Donald R. Hollis                      Director
- ------------------------------- 
(Donald R. Hollis)


/s/ Stewart A. Schuster                   Director
- ------------------------------- 
(Stewart A. Schuster)
</TABLE>






                                       47
<PAGE>   50

                                INDEX TO EXHIBITS



<TABLE>
<S>           <C> 
    3.03.1     Restated Certificate of Incorporation. (1)

    3.04.2     Bylaws, as amended and restated effective August 7, 1998. (2)

    3.05.1     Certificate of Designations specifying the terms of the Series A
               Junior Participating Preferred Stock. (3)

    4.01       Second Amended and Restated Registration Rights Agreement, dated
               as of October 26, 1995. (4)

    4.02       Rights Agreement dated August 10, 1998, between the Company and
               BankBoston, N.A., as Rights Agent, which includes as Exhibit A
               the form of Certificate of Designations of Series A Junior
               Participating Preferred Stock, as Exhibit B the Form of Right
               Certificate and as Exhibit C the Summary of Rights to Purchase
               Preferred Shares. (5)

    10.01      Registrant's 1990 Stock Option Plan, as amended and related
               documents. (6) *

    10.02      Registrant's 1996 Equity Incentive Plan, as amended through April
               1, 1998 and related documents. (7) *

    10.03      Registrant's 1996 Directors Stock Option Plan, as amended through
               April 1, 1998 and related documents. (8) *

    10.04      Registrant's 1996 Employee Stock Purchase Plan, as amended
               through April 1, 1998. (9) *

    10.05      Second Amendment to Loan Documents dated December 28, 1998
               between Imperial Bank and Registrant (amending Credit Terms and
               Conditions and related documents) and related documents.

    10.06      Form of Indemnification Agreement entered into by Registrant with
               each of its directors and executive officers. (6) *

    10.07      Office Lease Agreement dated June 11, 1990 between San Tomas No.
               1 Limited Partnership and Registrant, as amended. (6)

    10.08      Sublease dated August 14, 1995 between Advantest America, Inc.
               and the Registrant. (6)

    10.09      Master Lease Agreement dated May 15, 1992 between Comdisco, Inc.
               and Registrant, as amended and related documents. (6)

    10.10      Credit Terms and Conditions dated December 30, 1996 between
               Registrant and Imperial Bank and related documents. (1)

    10.11      Consulting Agreement dated January 15, 1998 between Registrant
               and DRH Strategic Consulting Inc. (10)

    10.12      Sublease dated May 22, 1998 between Rational Software Corporation
               and the Registrant.

    10.13      First Amendment to Lease Agreement dated August 26, 1996 between
               Top-1 Property Holdings, L.P. and the Registrant.

    10.14      Lease Agreement dated August 26, 1996 between CleveTrust Realty
               Investors and the Registrant.

    10.15      Patent License Agreement dated November 1, 1998 between Lucent
               Technologies Inc. and the Registrant. **

    23.01      Consent of Independent Auditors.

    27.01      Financial Data Schedule.
</TABLE>


- ----------------------

*    Management contract or compensatory arrangement.

**   Confidential treatment has been requested with respect to certain portions
     of this exhibit. Such portions have been omitted from this filing and have
     been filed separately with the Securities and Exchange Commission.

(1)  Incorporated by reference to the Exhibit of the same number to Registrant's
     Form 10-K for the year ended December 31, 1996.

(2)  Incorporated by reference to Exhibit 3.1 to Registrant's Current Report on
     Form 8-K filed on August 11, 1998.

(3)  Incorporated by reference to Exhibit 3.2 to Registrant's Registration
     Statement on Form 8-A (No. 000-28480) filed on August 11, 1998 (the "Form
     8-A").


                                       48
<PAGE>   51

(4)  Incorporated by reference to Exhibit 4.02 to Registrant's Registration
     Statement on Form S-1 (No. 333-02020), declared effective on May 2, 1996
     (the "Form S-1").

(5)  Incorporated by reference to Exhibit 4.1 to the Form 8-A.

(6)  Incorporated by reference to the Exhibit of the same number to the Form
     S-1.

(7)  Incorporated by reference to Exhibit 4.06 to Registrant's Registration
     Statement on Form S-8 (No. 333-61109) filed on August 10, 1998 (the "Form
     S-8").

(8)  Incorporated by reference to Exhibit 4.07 to the Form S-8.

(9)  Incorporated by reference to Exhibit 4.05 to the Form S-8.

(10) Incorporated by reference to the Exhibit of the same number to Registrant's
     Form 10-Q for the quarter ended March 31, 1998.










                                       49

<PAGE>   1

                                                                   EXHIBIT 10.05

                       SECOND AMENDMENT TO LOAN DOCUMENTS


      THIS SECOND AMENDMENT TO LOAN DOCUMENTS ("Second Amendment") is made and 
entered into as of December 28, 1998 by and among EDIFY CORPORATION, a Delaware 
corporation ("Borrower"), and IMPERIAL BANK ("Bank").


                                    RECITALS

      A.    Bank agreed to make revolving loans to Borrower in the maximum 
principal amount of $8,000,000.00 ("Commitment") pursuant to the terms of that 
certain Credit Terms and Conditions with Addendum dated December 30, 1996, as 
previously amended, ("Credit Terms Agreement"), entered into between Borrower 
and Bank. The Commitment is evidenced by that certain Note dated December 30, 
1996, as previously amended, ("Note"), made by Borrower and payable to Bank in 
the original principal amount of the Commitment.

      B.    The termination date of the Commitment and the maturity date of the 
Note was extended to December 28, 1998, pursuant to the terms of the First 
Amendment dated December 29, 1998 ("First Amendment"), entered into between 
Borrower and Bank upon the terms and conditions contained therein.

      C.    The Commitment terminated on December 28, 1998, and Borrower 
desires to extend the termination date of the Commitment as provided for in 
this Second Amendment, and Bank is willing to make such accommodation to 
Borrower, subject to the terms and conditions set forth herein.

      D.    The Credit Terms Agreement, the Note (as amended hereby), the First 
Amendment, and this Second Amendment, together with all other documents entered 
into or delivered pursuant to any of the foregoing, in each case as originally 
executed or as the same may from time to time be modified, amended, 
supplemented, restated or superseded are hereinafter collectively referred to 
as the "Loan Documents".


                                   AGREEMENT

      NOW, THEREFORE, in consideration of the foregoing recitals and the mutual 
covenants herein set forth and for other good and valuable consideration, the 
receipt and sufficiency of which are hereby acknowledged, and intending to be 
legally bound, Borrower and Bank hereby agree to amend the Loan Documents as 
follows:

      1.    DEFINITIONS. Unless otherwise defined herein, all terms used in the 
Credit Terms Agreement have the same meaning when used herein.
<PAGE>   2
2.   AMENDMENTS TO CREDIT TERMS AGREEMENT.

     a.   Section 5 of the Credit Terms Agreement is hereby amended in full to 
read as follows:

     "5.  ACQUISITION OR SALE OF BUSINESS; MERGER OR CONSOLIDATION. Purchase or
     otherwise acquire the assets or business of any person or other entity, 
     provided Borrower may purchase or acquire the assets or business of any 
     person as long as an event of default does not exist hereunder and as long 
     as such purchase or acquisition does not cause an event of default 
     hereunder; or liquidate, dissolve, merge or consolidate, or commence any 
     proceedings therefor, or sell any assets except in the ordinary and normal 
     course of its business as now conducted; or sell, lease, assign, or 
     transfer any substantial part of its business or fixed assets, or any 
     property or other assets necessary for the continuance of its business as 
     now conducted, including without limitation the selling of any property or 
     other asset accompanied by the leasing back of the same."

     b.   The Termination Date contained in the COMMITMENT Section of the
Addendum to the Credit Terms and Conditions is hereby extended from December 28,
1998 to "December 27, 1999".

     c.   The Addendum to the Credit Terms Agreement is amended by adding the
following as subsection 4) to the Section entitled REPORTING:

     "4)  At the following times: (i) while any advances, letters of credit or 
     foreign exchange contracts are outstanding hereunder, within 45 days after 
     the end of each quarter and fiscal year of Borrower, and (ii) not later 
     than 20 days prior to any advance request by Borrower, including letters 
     of credit, Borrower shall provide Bank, in form and substance satisfactory 
     to Bank, a certificate of an authorized officer of Borrower, stating that 
     Borrower has performed and observed each and every covenant contained in 
     this Agreement to be performed by it and that no event has occurred and no 
     condition then exists which constitutes an event of default hereunder or 
     would constitute such an event of default upon the lapse of time or upon 
     the giving of notice and the lapse of time specified herein; or, if any 
     such event has occurred or any such condition exists, specifying the 
     nature thereof."

     d.   The Addendum to the Credit Terms Agreement is further amended by
replacing the existing subsection 3) to the Section entitled OTHER CONDITIONS
with the following:

     "3) At Bank's option, but no less than once per year, Bank may require an 
     audit by Bank's representatives at Borrower's expense, with results 
     satisfactory to Bank."

     e.   The Addendum to the Credit Terms Agreement is hereby further amended 
to add the following sections:


                                       2
<PAGE>   3
          "YEAR 2000 COMPLIANCE"

          Borrower affirmatively covenants that it will perform all acts
          reasonably necessary to ensure that (a) Borrower and any business in
          which Borrower holds a substantial interest, and (b) all customers,
          suppliers and vendors that are material to Borrower's business, become
          Year 2000 Compliant in a timely manner. Such acts shall include,
          without limitation, performing a comprehensive review and assessment
          of all Borrower's systems and adopting a detailed plan, with itemized
          budget, for the remediation, monitoring and testing of such systems.
          As used in this paragraph, "Year 2000 Compliant" shall mean, in regard
          to any entity, that all software, hardware, firmware, equipment, goods
          or systems utilized by or material to the business operations or
          financial condition of such entity, will properly perform date
          sensitive functions before, during and after the year 2000. Borrower
          shall, immediately upon request, provide to Bank such certifications
          or other evidence of Borrower's compliance with the terms of this
          paragraph as Bank may from time to time require.

          REPRESENTATION REGARDING YEAR 2000 COMPLIANCE

          Borrower and its subsidiaries, as applicable, represent and warrant
          that they have reviewed the areas within their operations and business
          which could be adversely affected by, and have developed or are
          developing a program to address on a timely basis, the Year 2000
          Problem and have made related appropriate inquiry of material
          suppliers and vendors, and based on such review and program, the Year
          2000 Problem will not have a material adverse effect upon their
          financial condition, operations or business as now conducted. "Year
          2000 Problem" means the possibility that any computer applications or
          equipment used by Borrower may be unable to recognize and properly
          perform date sensitive functions involving certain dates prior to and
          any dates on or after December 31, 1999."

     3.   AMENDMENT TO NOTE. The stated maturity date of the Note is hereby 
extended from December 28, 1998 to December 27, 1999.

     4.   REPRESENTATIONS AND WARRANTIES. Borrower represents and warrants that 
its representations and warranties in the Loan Documents continue to be true 
and complete in all material respects as of the date hereof after giving effect 
to this Second Amendment (except to the extent such specifically relate to 
another date or as specifically described on EXHIBIT A attached hereto and 
incorporated herein by this reference) and that the execution, delivery and 
performance of this Second Amendment are duly authorized, do not require the 
consent or approval of any governmental body or regulatory authority and are 
not in contravention of or in conflict with any law or regulation or any term 
or provision of any other agreement entered into by Borrower.

     5.   CONDITIONS PRECEDENT. The legal effectiveness of this Second 
Amendment is subject to the satisfaction of all of the following conditions 
precedent:


                                       3
<PAGE>   4
                a.      PAYMENT OF ACCRUED INTEREST. Bank shall have received 
all unpaid interest accrued under the Note from December 1, 1997 through and 
including December 28, 1998 at the rate of interest and computed in accordance 
with the terms of the Note.

                b.      EXECUTED AMENDMENT. Bank shall have received this 
Second Amendment duly executed and delivered by Borrower.

                c.      RESOLUTIONS AND OTHER CORPORATE DOCUMENTS OF BORROWER.
Bank shall have received resolutions of the Board of Directors of Borrower 
authorizing Borrower to enter into this Second Amendment and such other 
corporate documents as Bank shall reasonably request.

                d.      FINANCIAL CONDITION.  There shall have occurred no 
material adverse change in the financial condition or prospects of Borrower as 
shown on the most recent financial statements submitted to Bank or disclosed to 
Bank, respectively, and relied upon by Bank in entering into this Second 
Amendment.

                e.      NO DEFAULT. There shall have occurred no Event of 
Default that remains uncured and is continuing under any of the Loan Documents.

                f.      PAYMENT OF FEES.  Bank shall have received 
reimbursement from Borrower of its costs and expenses incurred (including, 
without limitation, its attorneys' fees and expenses) in connection with this 
Second Amendment and the transactions contemplated hereby.

                g.      OTHER DOCUMENTS.  Bank shall have received such other 
documents, information and items from Borrower as it shall reasonably request 
to effectuate the transactions contemplated hereby.

        6.      RELEASE AND WAIVER.

                a.      Borrower hereby acknowledges and agrees that: (1) it 
has no claim or cause of action against Bank or any parent, subsidiary or 
affiliate of Bank, or any of Bank's officers, directors, employees, attorneys 
or other representatives or agents (all of which parties other than Bank being, 
collectively, "Bank's Agents") in connection with the Loan Documents, the loans 
thereunder or the transactions contemplated therein and herein; (2) it has no 
offset or defense against any of its respective obligations, indebtedness or 
contracts in favor of Bank; and (3) it recognizes that Bank has heretofore 
properly performed and satisfied in a timely manner all of its obligations to 
and contracts with Borrower.

                b.      Although Bank regards its conduct as proper and does 
not believe Borrower to have any claim, cause of action, offset or defense 
against Bank or any of Bank's Agents in connection with the Loan Documents, the 
loans thereunder or the transactions contemplated therein, Bank wishes and 
Borrower agrees to eliminate any possibility that any past conditions, acts, 
omissions, events, circumstances or matters could impair or otherwise affect 
any rights, interests, contracts or remedies of Bank. Therefore, Borrower 
unconditionally releases and waives (1) any and all liabilities, indebtedness 
and obligations, whether known or unknown, of any kind to Bank or of any of 
Bank's Agents to Borrower, except the obligations remaining to be performed by 
Bank as expressly stated in the Credit Terms Agreement, the First Amendment,

                                       4

<PAGE>   5
this Second Amendment, and the other Loan Documents executed by Bank; (2) any
legal, equitable or other obligations or duties, whether known or unknown, of
Bank or of any of Bank's Agents to Borrower (and any rights of Borrower against
Bank) besides those expressly stated in the Credit Terms Agreement, the First
Amendment, this Second Amendment, and the other Loan Documents; (3) any and all
claims under any oral or implied agreement, obligation or understanding with
Bank or any of Bank's Agents, whether known or unknown, which is different from
or in addition to the express terms of the Credit Terms Agreement, the First
Amendment, this Second Amendment, or any of the other Loan Documents; and (4)
all other claims, causes of action or defenses of any kind whatsoever (if any),
whether known or unknown, which Borrower might otherwise have against Bank or
any of Bank's Agents, on account of any condition, act, omission, event,
contract, liability, obligation, indebtedness, claim, cause of action, defense,
circumstance or matter of any kind whatsoever which existed, arose or occurred
at any time prior to the execution and delivery of this Second Amendment or
which could arise concurrently with the effectiveness of this Second Amendment.

          c.   Borrower agrees that it understands the meaning and effect of 
Section 1542 of the California Civil Code, which provides:

          Section 1542. Certain Claims Not Affected by General Release. 
          A general release does not extend to claims which the creditor
          does not know or suspect to exist in his favor at the time of 
          executing the release, which if known by him must have 
          materially affected his settlement with the debtor.

BORROWER AGREES TO ASSUME THE RISK OF ANY AND ALL UNKNOWN, UNANTICIPATED OR
MISUNDERSTOOD DEFENSES, CLAIMS, CAUSES OF ACTION, CONTRACTS, LIABILITIES,
INDEBTEDNESS AND OBLIGATIONS WHICH ARE RELEASED BY THIS SECOND AMENDMENT IN
FAVOR OF BANK AND BANK'S AGENTS, AND BORROWER HEREBY WAIVES AND RELEASES ALL
RIGHTS AND BENEFITS WHICH IT MIGHT OTHERWISE HAVE UNDER THE AFOREMENTIONED
SECTION 1542 OF THE CALIFORNIA CIVIL CODE WITH REGARD TO THE RELEASE OF SUCH
UNKNOWN, UNANTICIPATED OR MISUNDERSTOOD DEFENSES, CLAIMS, CAUSES OF ACTION,
CONTRACTS, LIABILITIES, INDEBTEDNESS AND OBLIGATIONS. TO THE EXTENT (IF ANY)
WHICH ANY SUCH LAWS MAY BE APPLICABLE, BORROWER WAIVES AND RELEASES (TO THE
MAXIMUM EXTENT PERMITTED BY LAW) ANY RIGHT OR DEFENSE WHICH IT MIGHT OTHERWISE
HAVE UNDER ANY OTHER LAW OF ANY APPLICABLE JURISDICTION WHICH MIGHT LIMIT OR
RESTRICT THE EFFECTIVENESS OR SCOPE OF ANY OF ITS WAIVERS OR RELEASES UNDER THIS
SECOND AMENDMENT.

     7.   FULL FORCE AND EFFECT; ENTIRE AGREEMENT. Except to the extent 
expressly provided in this Second Amendment, the terms and conditions of the
Credit Terms Agreement, the First Amendment and the other Loan Documents shall
remain in full force and effect. This Second Amendment and the other Loan
Documents constitute and contain the entire agreement of the parties hereto and
supersede any and all prior agreements, negotiations, correspondence,
understandings and communications between the parties, whether written or oral,
respecting the subject matter hereof. The parties hereto further agree that the
Loan Documents comprise the


                                       5
<PAGE>   6
entire agreement of the parties thereto and supersede any and all prior 
agreements, negotiations, correspondence, understandings and other 
communications between the parties thereto, whether written or oral respecting 
the extension of credit by Bank to Borrower and/or its affiliates.

      8.    COUNTERPARTS; EFFECTIVENESS. This Second Amendment may be executed 
in any number of counterparts, each of which when so delivered shall be deemed 
an original, but all such counterparts taken together shall constitute but one 
and the same instrument. Each such agreement shall become effective upon the 
execution of a counterpart hereof or thereof by each of the parties hereto and 
telephonic notification that such executed counterparts has been received by 
Borrower and Bank.

IN WITNESS WHEREOF, each of the parties hereto has caused this Second Amendment 
to be executed and delivered by its duly authorized officer as of the date 
first written above.



BANK                                      BORROWER

IMPERIAL BANK                             EDIFY CORPORATION,
                                          a Delaware corporation



By:     /s/ ERIN L. HANEY                 By:     /s/ STEPHANIE VINELLA
   -------------------------------           -------------------------------
   Erin L. Haney                             Stephanie Vinella
   Assistant Vice President                  Chief Financial Officer


                                       6
<PAGE>   7
                                   EXHIBIT A
                                        
                                        
            Schedule of Exceptions to Representations and Warranties
                                        
                                        
                           (List or indicate "NONE")
                                        
                                        
                                      NONE
                                        














                                       1

<PAGE>   1

                                                                   EXHIBIT 10.12

                                  [C&C LOGO]

================================================================================
                                S U B L E A S E
================================================================================

SUBLESSOR: RATIONAL SOFTWARE CORPORATION,    SUBLEASED 2860 San Tomas Expressway
           A CALIFORNIA CORPORATION          PREMISES: 34,964 square foot 
                                                              portion of that
                                                       47,432 square foot
                                                              premises

SUBLESSEE: EDIFY CORPORATION,               DATE: May 22, 1998
           A CALIFORNIA CORPORATION


1.   PARTIES:

This Sublease is made and entered into as of May 22, 1998, by and between
Rational Software Corporation ("Sublessor"), and Edify Corporation
("Sublessee"), under the Master Lease dated September 7, 1993 between San Tomas
No. 1 Limited Partnership as "Lessor" and Sublessor under this Sublease as
"Lessee." A copy of the Master Lease is attached hereto as Attachment 1 and
incorporated herein by this reference.

2.   PROVISIONS CONSTITUTING SUBLEASE:

This Sublease is subject to all of the terms and conditions of the Master 
Lease. Sublessee hereby assumes and agrees to perform all of the obligations of 
"Lessee" under the Master Lease to the extent said obligations apply to the 
Subleased Premises and Sublessee's use of the Common Areas, except as 
specifically set forth herein. The following sections of the Master Lease are 
specifically excepted from inclusion in this Sublease: Sections 2, 3, 4 and 12. 
Sublessor hereby agrees to cause Lessor under the Master Lease to perform all of
the obligations of Lessor thereunder to the extent said obligations apply to 
the Subleased Premises and Sublessee's use of the Common Areas. Sublessee shall 
not commit or permit to be committed on the Subleased Premises or on any other 
portion of the Project any act or omission which violates any term or condition 
of the Master Lease. Except to the extent waived or consented to in writing by 
the other party or parties hereto who are affected thereby, neither of the 
parties hereto will, by renegotiation of the Master Lease, assignment, 
subletting, default or any other voluntary action, avoid or seek to avoid the 
observance or performance of the terms to be observed or performed hereunder by 
such party, but will at all times in good faith assist in carrying out all the 
terms of this Sublease and in taking all such action as may be necessary or 
appropriate to protect the rights of the other party or parties hereto who are 
affected thereby against impairment. Nothing contained in this Section 2 or 
elsewhere in this Sublease shall prevent or prohibit Sublessor (a) from 
exercising its right to terminate the Master Lease pursuant to the terms 
thereof or (b) from assigning its interest in this Sublease or subletting the 
Premises to any other third party. Notwithstanding Sections 9, 16(p) and 49 of 
the Master Lease, Sublessee shall only be liable for "Hazardous Materials" (as 
defined in the Master Lease) which are placed on the Subleased Premises by 
Sublessee.


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3.   Subleased Premises and Rent: 

3.1  Subleased Premises:

Sublessor leases to Sublessee and Sublessee leases from Sublessor the Subleased 
Premises upon all of the terms, covenants and conditions contained in this 
Sublease. The Subleased Premises consist of 34,964 plus or minus square feet, 
measured by Master Lessor, located at 2860 San Tomas Expressway.

3.2  Rent:

Sublessee shall pay to Sublessor as Rent for the Subleased Premises the sum of 
Sixty One Thousand One Hundred Eighty Seven and No/100 Dollars ($61,187.00) per 
month, without deductions, offset, prior notice or demand. Rent shall be 
payable by Sublessee to Sublessor in consecutive monthly installments on or 
before the first day of each calendar month during the Sublease Term. If the 
Sublease commencement date or the termination date of the Sublease occurs on a 
date other than the first day or the last day, respectively, of a calendar 
month, then the Rent for such partial month shall be prorated and the prorated 
Rent shall be payable on the Sublease commencement date or on the first day of 
the calendar month in which the Sublease termination date occurs, respectively. 
The base rent provided for herein shall be adjusted upward as provided for in 
paragraph 6 herein.

3.3  Security Deposit:

In addition to the Rent specified above, Sublessee shall pay to Sublessor an
equivalent of one month's rent as a non-interest bearing Security Deposit. In
the event Sublessee has performed all of the terms and conditions of this
Sublease during the term hereof, Sublessor shall return to Sublessee, within
thirty (30) days after Sublessee has vacated the Subleased Premises, the
Security Deposit less any sums due and owing to Sublessor.

4.   Rights of Access and Use:

Use:

Sublessee shall use the Subleased Premises only for those purposes permitted in 
the Master Lease, unless Sublessor and Master Lessor consent in writing to 
other uses prior to the commencement thereof. Sublessor shall have use of the 
restrooms and showers, and Sublessee shall provide access to the restroom area 
24 hours per day. Sublessee is responsible for securing its space on the first 
floor.

5.   Sublease Term:

The Sublease Term shall be for the period commencing on June 15, 1998, and 
continuing through January 31, 2001. In no event shall the Sublease 
Term extend beyond the Term of the Master Lease.

6.   Rent Increases:

The base rent shall be increased on the following schedule commencing June 1, 
1999, $62,935.20 per month. Commencing June 1, 2000, $64,683.40 per month. 
These rents are subject to adjustment based on the terms of paragraph 2 herein.


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7.   EXPANSION RIGHTS:

Sublessee shall have ten (10) business days to commit to any additional space 
Sublessor makes available in the building. Sublessor shall be free to deal with 
third parties if there is no firm commitment in the time period provided.

8.   EXTENSION RIGHTS:

In the event Sublessor elects not to exercise its option to extend the Master 
Lease, Sublessor shall assign its rights to extend to Sublessee provided 
Sublessee is not in default under its Sublease. Sublessor shall notify 
Sublessee in writing at least seven (7) months before the expiration of the 
"Initial Term" (as defined in the Master Lease) whether or not Sublessor will 
exercise its right to extend the Master Lease. If Sublessor states that it will 
extend the Master Lease it shall be obligated to exercise its extension right.

9.   FURNITURE, FIXTURES AND EQUIPMENT:

Within thirty (30) days of sublease commencement, Sublessor and Sublessee will 
agree to an itemized inventory list of furniture, fixtures and equipment owned 
by Sublessor. Said inventory shall remain in premises for use by Sublessee 
during the term of the sublease. Said items shall be returned to Sublessor in 
good order and repair, normal wear and tear excepted, at the end of the 
sublease term.

10.  UTILITIES:

Sublessee shall be responsible for 100% of the utilities billed to the building 
as long as Rational's use of their premises is primarily a warehouse use. All 
other triple net and common area expenses will be shared pro rata to rentable 
square feet of the parties. The parties shall be entitled to equal, 
nonexclusive use of the "Common Area" (as defined in the Master Lease and 
outlined on Exhibit A). Said "Common Area" shall be maintained by Sublessee.

11.  NOTICES:

All notices, demands, consents and approvals which may or are required to be 
given by either party to the other hereunder shall be given in the manner 
provided in the Master Lease, at the addresses shown on the signature page 
hereof. Sublessor shall notify Sublessee of any Event of Default under the 
Master Lease, or of any other event of which Sublessor has actual knowledge 
which will impair Sublessee's ability to conduct its normal business at the 
Subleased Premises, as soon as reasonably practicable following Sublessor's 
receipt of notice from the Lessor of an Event of Default or actual knowledge 
of such impairment. If Sublessor elects to terminate the Master Lease, 
Sublessor shall so notify Sublessee by giving at least 30 days notice prior to 
the effective date of such termination.

12.  BROKER FEE:

Upon execution of the Sublease, Sublessor shall pay Cornish & Carey Commercial, 
a licensed real estate broker, fees set forth in a separate agreement between 
Sublessor and Broker. Cornish & Carey Commercial will split the commission with 
Wayne Mascia Associates per a separate agreement.





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13.  SURRENDER AT END OF TERM:

Sublessee agrees to surrender the Subleased Premises on expiration or earlier 
termination of the term hereof, in good condition and repair, reasonable wear 
and tear excepted.


SUBLESSOR: RATIONAL SOFTWARE CORPORATION, A CALIFORNIA CORPORATION


By: /s/    [SIG]                        Date:  5/21/98
    -------------------------------           -----------------------


SUBLEASE: EDIFY CORPORATION, A CALIFORNIA CORPORATION


By: /s/  WARREN JAQUES                  Date:  5/22/98
    -------------------------------           -----------------------


NOTICE TO SUBLESSOR AND SUBLESSEE: CORNISH & CAREY COMMERCIAL, IS NOT 
AUTHORIZED TO GIVE LEGAL OR TAX ADVICE; NOTHING CONTAINED IN THIS SUBLEASE OR 
ANY DISCUSSIONS BETWEEN CORNISH & CAREY AND SUBLESSOR AND SUBLESSEE SHALL BE 
DEEMED TO BE A REPRESENTATION OR RECOMMENDATION BY CORNISH & CAREY COMMERCIAL, 
OR ITS AGENTS OR EMPLOYEES AS TO THE LEGAL EFFECT OR TAX CONSEQUENCES OF THIS 
DOCUMENT OR ANY TRANSACTION RELATING THERETO. ALL PARTIES ARE ENCOURAGED TO 
CONSULT WITH THEIR INDEPENDENT FINANCIAL CONSULTANTS AND/OR ATTORNEYS REGARDING 
THE TRANSACTION CONTEMPLATED BY THIS PROPOSAL.

Exhibit A1 and A2: Floorplans

Attachment I Master Lease

Attachment II Furniture, Fixtures, and Equipment List (Owned by Rational)









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LESSOR CONSENT

The undersigned, Lessor under the Master Lease attached as Attachment I, hereby 
consents to the subletting of the Subleased Premises described herein on the 
terms and conditions contained in this Sublease. This Consent shall apply only 
to this Sublease and shall not be deemed to be a consent to any other Sublease.


LESSOR: SAN TOMAS #1 LIMITED PARTNERSHIP


By:                                     Date:  
    -------------------------------           -----------------------


ATTORNMENT AGREEMENT

Sublessee shall attorn to Lessor and perform all of Sublessee's obligations 
under the Sublease directly to Lessor as if Lessor were the sublessor under the 
Sublease. If Sublessee is not, at the time of the notice, in default, Lessor 
shall continue to recognize the estate of Sublessee created under the Sublease. 
If Sublessee is not in default, the Sublease shall continue with the same force 
and effect as if Lessor and Sublessor had entered into a lease on the same 
provisions as those contained in the Sublease, including, without limitation, 
the Sublessee's right to extend the term of the Lease.


SUBLESSEE: EDIFY CORPORATION


By: /s/  WARREN JAQUES                  Date:  5/22/98
    -------------------------------           -----------------------










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<PAGE>   1
                                                                   EXHIBIT 10.13



                 AMENDMENT NO. 1 TO THE LEASE AGREEMENT BETWEEN

                    TOP I PROPERTY HOLDINGS, L.P., AS LESSOR

                                      AND

                       EDIFY CORPORATION, INC., AS LESSEE

WHEREAS Lessor and Lessee entered into a certain Lease Agreement dated August 
26, 1996 (hereinafter referred to as the "Lease"), whereas Lessor leased to 
Lessee space consisting of 4,233 square feet known as Suite 310 (hereinafter 
referred to as the "Original Premises") in the building known as Office Alpha, 
13140 Coit Rd., Dallas, Texas 75240 (hereinafter referred to as the "Building") 
and;

WHEREAS, TOP I Property Holdings, L.P., a Delaware limited partnership has 
substantially succeeded the interest of CleveTrust Realty Investors, and as 
hereinafter referred, the term Lessor shall mean TOP I Property Holdings, L.P., 
a Delaware Limited Partnership; and

WHEREAS, Lessor and Lessee desire to amend the Lease to increase the Premises 
by 1,691 square feet as follows (hereinafter referred to as the "Expansion 
Space") known as Suite 309;

NOW THEREFORE in consideration of the mutual benefits to accrue to each of the 
Parties, it is hereto agreed as follows;

1.   Effective October 1, 1998 the term "Premises" shall be revised to show a 
     total of 5,924 square feet.

2.   Effective the earlier of October 1, 1998 or the date Tenant occupies the 
     Expansion Space the Base Rental as detailed in paragraph 2.1 and the 
     Addendum of the Lease is hereby modified as follows:

<TABLE>
<CAPTION>
     Period                  Period Base Rent              Monthly Installment
<S>                          <C>                           <C>
     10-1-98/9-30-99              80,612                        $6,717.67
     10-1-99/9-30-00              82,724                        $6,893.67
</TABLE>

3.   Tenant's security deposit shall be increased from $4,374 to $6,893.67 and 
     $2,519.67 shall be due and payable upon execution of this Amendment.

4.   The Work Letter and Exhibit D of the Lease have been completed and are 
     therefore null and void. The attached Exhibit "B", "B-1" and "B-2" details
     the Allowance provided by Lessor for the refurbishment to the Expansion 
     Space.

5.   Paragraph 4 of the Addendum to the lease, Parking is hereby amended to 
     show a total of three (3) covered parking spaces at no cost and fifteen 
     (15) surface spaces at no cost.

Except as herein expressly changed or amended, all the terms, conditions, and 
covenants of the Lease shall remain in full force and effect.

Witness the signatures of the Parties this the 27th day of August, 1998.

TENANT:                            Lessor:

Edify Corporation                  TOP I Property Holdings, L.P., a Delaware
                                   limited partnership


By: /s/ WARREN JAQUES              By:  Transwestern Investment Company, L.L.C.,
    --------------------------          as agent
Name: Warren Jaques
Title: Corp Services                                        


                                   By: /s/ DIRK DEGANAARS
                                       ----------------------------------
                                   Name: Dirk Deganaars
                                   Title: Vice President




                                     Page 1
<PAGE>   2

                                  EXHIBIT "A"

                            PREMISES/EXPANSION SPACE




                               [MAP OF PREMISES]

<PAGE>   3
                                  EXHIBIT "B"
                             WORK LETTER AGREEMENT

     This Work Letter Agreement supplements and is hereby incorporated in that 
certain lease (hereinafter referred to as the "Lease") dated and executed 
concurrently herewith by and between TOP I Property Holdings, L.P., 
(hereinafter referred to as "Lessor") and Edify Corporation, (hereinafter 
referred to as "Lessee") with the terms defined in the Lease to have the same 
definition where used herein.

     1.   The Premises are leased to Lessee in their "AS IS" condition and this 
Work Letter Agreement is intended to set forth the obligations of Lessor and 
Lessee with respect to the preparation of the Premises for Lessee's occupancy. 
All improvements described in this Work Letter Agreement to be constructed in 
and upon the Premises are hereinafter referred to as the "Lessee Improvements." 
It is agreed that construction of the Lessee Improvements will be completed in 
accordance with the procedures set forth in this Work Letter Agreement.

     2.   Lessee shall devote such time in consultation with Lessor or Lessor's 
agent as may be required to provide all necessary information to Lessor or 
Lessor's agent as Lessor deems necessary in order to enable Lessor to complete, 
and obtain Lessee's written approval of, the final layout, drawings, and plans 
for the Premises. If Lessee fails to furnish any such information, or fails to 
approve layout, drawings, or plans within five (5) Business Days after written 
request, Lessor may, at its election, be discharged of its obligations under 
this Work Letter Agreement, but the same shall not affect or diminish Lessee's 
duties and obligations set forth in the Lease, and Lessee agrees to pay on 
demand all costs and expenses and increased unit prices incurred by Lessor on 
account of Lessee's failure to furnish such information and approved drawings 
within such prescribed times. All of Lessee's plans and specifications shall be 
subject to Lessor's consent, the granting or denial of which shall be in 
Lessor's sole discretion.

     3.   Space planning and construction drawings, and when deemed necessary 
by Lessor, engineering drawings, shall be prepared by Lessor's architect. 
Lessor shall bear the cost of the initial space planning drawings, to include 
one revision, which shall be prepared by Lessor's architect. Unless otherwise 
provided in Exhibit "D-2", Lessee shall pay for additional space planning 
services beyond those specified above, for Lessor's standard construction and 
engineering drawings covering Lessor's Building Standard materials as defined 
in Exhibit "D-1", and for any nonstandard construction and engineering 
drawings, or any additional costs for drawings occasioned by special 
installation other than Building Standard. Lessee may pay for such services out 
of the Allowance, if any, provided in Exhibit "D-2". Lessee shall furthermore 
be responsible for the design, function and maintenance of all special 
improvements, whether installed by Lessor at Lessee's request or installed by 
Lessee with Lessor's prior written approval. Lessee shall use the Building 
Standard materials unless other materials are expressly approved in writing by 
Lessor.

     4.   Prior to commencing any construction of Lessee Improvements, Lessor 
shall submit to Lessee a written estimate setting forth the anticipated cost 
of the Lessee Improvements (excluding any costs which may be specified herein 
or in Exhibit "D-2" as being borne by Lessor), including but not limited to 
labor and materials, contractor's fees (Lessor's construction management fees), 
permit fees, and space planning, construction, and engineering drawing costs 
which are the responsibility of Lessee. Within five (5) Business Days Lessee 
shall either notify Lessor in writing of its approval of the cost estimate, or 
specify its objections thereto and desired changes to the proposed Lessee 
Improvements. In the event Lessee notifies Lessor of such objections and 
desired changes, Lessee shall work with Lessor to reach acceptable plans and 
cost estimate; provided, however, if Lessee fails to give written approval of a 
cost estimate within ten (10) Business Days following delivery to Lessee of the 
original cost estimate, Lessee shall be chargeable with one day of Delay for 
each day thereafter until Lessee provides  to Lessor in writing its approval of 
a cost estimate.

     5.   In the event Lessor's estimate and/or the actual cost of construction 
shall exceed the Allowance, (as defined in Exhibit "D-2" attached hereto), if 
any (such amounts exceeding the Allowance being herein referred to as the 
"Excess Costs"), Lessee shall pay to Lessor such Excess Costs as follows:

          (a)  Lessee shall deliver to Lessor, with its approval of the 
Lessor's estimate, and in any event prior to commencement of construction, an 
amount equal to fifty percent (50%) of the Excess Costs as then estimated by 
Lessor.

          (b)  After substantial completion of the Lessee Improvements, but 
prior to occupancy of the Premises by Lessee, Lessee shall pay to Lessor on 
demand an amount which when added to the initial payment described in 
subparagraph (a) above equals ninety percent (90%) of the Excess Costs as then 
estimated by Lessor.

          (c)  As soon as the final accounting can be prepared and submitted to 
Lessee, Lessee shall pay on demand to Lessor the entire balance of the Excess 
Costs based upon the actual cost of construction.

The statements of costs submitted to Lessor by Lessor's contractors shall be 
conclusive for purposes of determining the actual cost of the items described 
therein. The amounts payable hereunder constitute other rent payable pursuant 
to the Lease, and the failure to timely pay same constitutes an event of 
default under the Lease.


                                     Page 3
<PAGE>   4
     6.   If Lessee shall request any change, addition or alteration in the 
working drawings, after approval by Lessor and Lessee, Lessor shall have such 
working drawings prepared, and Lessee shall promptly reimburse Lessor for the 
cost thereof. Promptly upon completion of the revisions, Lessor shall notify 
Lessee in writing of the cost which will be chargeable to Lessee by reason of 
such change, addition or deletion. Lessee shall, within three (3) Business 
Days, notify Lessor in writing whether it desires to proceed with such change, 
addition or deletion. In the absence of such written authorization, Lessor 
shall have the option to continue work on the Premises disregarding the 
requested change, addition or alteration, or Lessor may elect to discontinue 
work on the Premises, in which event Lessee shall be chargeable with a Delay in 
completion of the Premises resulting therefrom in accordance with Paragraph 
3(a) of the Lease. In the event such revisions result in a higher estimate of 
the cost of construction, Lessee shall pay to Lessor an amount sufficient to 
provide Lessor with the above described fifty percent (50%) (or if applicable 
ninety percent (90%)) payment toward Excess Costs.

     7.   Following approval of the plans and the payment by Lessee of the 
required portion of the Excess Costs, if any, Lessor shall cause the Lessee 
Improvements to be constructed in accordance with the approved plans. Unless 
otherwise specifically provided in the approved plans, all material used in the 
construction of the Lessee's Improvements shall be of such quality as 
determined by the Lessor's architect. Lessor shall notify Lessee of substantial 
completion of the Lessee Improvements.








                                     Page 4
<PAGE>   5

                                 EXHIBIT "B-1"

1.   The Building Standard (herein so called) materials are the following:
<TABLE>
<S>  <C>  <C>                      <C>
     A.   FLOORING:                Grade and quality of carpeting to be selected by Lessor,
                                   with color to be selected by Lessee from those offered
                                   by Lessor.

     B.   WINDOW COVERING:         At Lessor's option, miniblinds or drapes in Lessor's
                                   uniform color.

     C.   CEILING:                 Acoustical tiles - Grid system.

     D.   PARTITIONS:              Sheetrock partitions with tape, bed, texture and paint
                                   finish, and/or vinyl pre-clad sheetrock.

     E.   DOORS:                   Solid core door with metal frame and hardware.

     F.   ELECTRICAL POWER:        Standard 110 volt duplex wall-OUTLETS; mounted
                                   convenience outlets.

     G.   LIGHT SWITCHES:          Single pole light switches.

     H.   TELEPHONE FACILITIES:    Standard unwired telephone outlets (ring and string)
                                   mounted on partitions. Lessee must make timely
                                   arrangements for telephone installation and is
                                   responsible for all charges related to such installation.

     I.   LIGHT FIXTURES:          Recessed fluorescent lighting fixtures.
</TABLE>


                                     Page 5
<PAGE>   6
                                 EXHIBIT "B-2"


Lessor agrees to provide Lessee an allowance (the "Allowance") of $3.00 per
square foot of Rentable Area in the Premises (which for purposes hereof is
agreed to be 1,691 square feet), being the total sum of $5,073.00 toward the
cost of the Lessee Improvements. Lessee shall not be entitled to any credit for
any amount not applied to the cost of the Lessee Improvements. In the event the
Allowance shall not sufficient to complete the improvements contemplated by the
approved plans, Lessee shall pay the Excess Costs as prescribed in Exhibit "D".


                                     Page 6



<PAGE>   1
                                                                   EXHIBIT 10.14

                             OFFICE LEASE AGREEMENT
                           OFFICE ALPHA-DALLAS, TEXAS

     THIS AGREEMENT OF LEASE made at Dallas County, this 26th day of August 
1996, by and between CLEVE TRUST REALTY INVESTORS, a Massachusetts business 
trust, (hereafter the "LESSOR") and EDIFY CORPORATION (hereafter the "LESSEE").

                                   AGREEMENT:

                         ARTICLE 1 - PREMISES AND TERMS

In consideration of the rents, covenants and agreement herein contained, the 
LESSOR hereby lets and leases unto the LESSEE, Suite 310, containing 
approximately 4,233 square feet of rentable area, hereinafter referred to as 
PREMISES being more particularly described herein by the attached Exhibit "A", 
in the building known as OFFICE ALPHA, hereinafter referred to as BUILDING, 
located at 13140 Coit Road, in the City of Dallas, for a term of four (4) years 
and zero (0) months, beginning on the first day of October, 1996 and ending on 
the last day of September, 2000, unless sooner terminated as hereinafter 
provided.

                          ARTICLE 2 - ANNUAL BASE RENT

Section 2.1 The LESSEE covenants and agrees to pay to the LESSOR as Annual Base
Rent for said PREMISES, without demand or notice, the sum of SEE ADDENDUM
Dollars ($ SEE ADDENDUM) per year throughout the term of this LEASE in equal
monthly installments of SEE ADDENDUM Dollars ($ SEE ADDENDUM), without deduction
or set-off, payable in legal tender of the United States of America in advance
on the first day of each and every calendar month during the said term, at 2001
Crocker Road, Suite 400, Westlake, Ohio, 44145, or such other place as the
LESSOR may designate in writing. The amount of such Annual Base Rent shall be
subject to adjustment from time to time in accordance with ARTICLE 5
hereinafter. LESSEE agrees to pay a "late charge" equal to five percent (5%) of
the monthly rental installment as herein provided when any installment of rental
is paid more than ten (10) days after the due date thereof. It is hereby
understood that this charge is for extra expenses incurred by the LESSOR and
shall not be considered interest.

                          ARTICLE 3 - SECURITY DEPOSIT

The LESSEE agrees to deposit with LESSOR upon the execution of this LEASE the 
sum Four Thousand Three Hundred Seventy Four and no/100 Dollars ($4,374.00) to 
be held without interest to secure the faithful performance of all the ARTICLES 
and Sections of this LEASE, and if the same has been faithfully performed, said 
deposit shall be refunded at the expiration of this LEASE, otherwise such 
deposit shall be retained by the LESSOR and applied against all damages 
suffered by LESSOR, and the balance, if any, shall be returned to LESSEE.

                                ARTICLE 4 - USE

The PREMISES are to be occupied and used only for the following purpose: 
general office, and for no other purpose. LESSEE shall not occupy or use the 
PREMISES for any unlawful purpose or any purpose which would violate the 
BUILDING'S Certificate of Occupancy, violate any provision of this LEASE, or 
impair the appearance, character, or reputation of the BUILDING, or BUILDING's 
services. LESSEE shall not use any portion of the PREMISES for preparation or 
serving of food or beverage. Further, LESSEE shall fully comply with the terms 
and conditions of any permit or license required of the LESSEE by law or 
ordinance.

                         ARTICLE 5 - RENTAL ADJUSTMENT

LESSEE shall pay, as monthly rent hereunder, in addition to the Annual Base 
Rent provided in ARTICLE 2 hereof, the sums provided in the "rent escalation 
rider" attached hereto as Exhibit "B" and incorporated herein by this 
reference. LESSEE shall be advised of any change, from time to time, in rent 
escalation payments required hereunder by written notice from LESSOR, which 
shall include information in such detail as LESSOR may reasonably determine to 
be necessary in support of such change. LESSEE shall have 30 days after the 
receipt of any such notice to protest in writing the change indicated therein; 
but notwithstanding any such protest, all rent escalation payments falling due 
after service of such notice shall be made in accordance with such notice until 
the protest has been resolved, whereupon any necessary adjustment shall be made 
between LESSOR and LESSEE.

                      ARTICLE 6 - CONSTRUCTION OF PREMISES

Section 6.1 - LESSEE'S FLOOR PLAN. The LESSOR agrees that the PREMISES shall be 
constructed substantially in accordance with the LESSEE's Floor Plan, as noted 
within Exhibit "A".

Section 6.2 - WORK LETTER. The LESSOR agrees that the materials used in the
construction of the PREMISES shall be substantially in accordance with the Work
Letter set forth in Exhibit "C", attached hereto and made a part of this LEASE.
Should the LESSEE request additional work involving labor and/or materials or
other changes in variance with the Work Letter for the PREMISES, they shall be
set forth in Exhibit "D", entitled Special Specifications, attached hereto and
made a part of this LEASE. The LESSOR shall prepare an estimate of the cost of
the Special Specifications and the LESSEE shall give written approval within
five (5) days of receipt thereof. The LESSOR shall bill LESSEE for all such
work, and the LESSEE shall pay LESSOR fifty percent (50%) of the cost of the
Special Specifications at the time of commencement of work, and the balance the
time of completion of the work, upon receipt of a statement therefore.


                                       1




    

 
 
<PAGE>   2
Section 6.3 - DELAYS. Any delay in the construction of PREMISES resulting from 
LESSEE's acts or omissions, which result in an increase in the costs of 
performing such work, shall be charged to and paid by the LESSEE.

                             ARTICLE 7 - POSSESSION

Section 7.1 - DELAY IN POSSESSION. If LESSOR shall be unable to deliver 
possession of said PREMISES on the date of the commencement of the term hereby 
created because of the holding over of any tenant, or tenants, or for any other 
cause beyond LESSOR's reasonable control, then the rent reserved shall not 
commence until the date possession of said PREMISES is available to LESSEE, and 
LESSEE agrees to accept such allowance and abatement of rent as liquidated 
damages, in full satisfaction for the failure of LESSOR so to deliver 
possession on said date of commencement, and to the exclusion of all claims and 
rights which LESSEE might otherwise have by reason of delivery of possession 
not being made on said date; and no failure so to deliver possession on said 
date shall in any event extend, or be deemed to extend, the term of this LEASE. 
Unfinished extra work, if any, undertaken by LESSOR for LESSEE shall not be 
considered in determining the date when possession is available to LESSEE.

Section 7.2 - SUBSTANTIAL COMPLETION. If LESSOR is unable to give possession of 
the PREMISES to LESSEE on the date for the commencement of the term hereof by 
reason of the fact that LESSOR has not substantially completed any space 
preparation work in said PREMISES pursuant to LESSOR's "Work Letter" signed on 
behalf of LESSOR AND LESSEE (which said "Work Letter" is made a part hereof by 
reference), and if the delay in completion of such work has not been caused by 
LESSEE's failure to submit its plans and specifications to LESSOR on or before 
the time called for in said Work Letter, or caused by other act or failure to 
act by LESSEE, then the term of this LEASE shall commence on the date of 
certification by LESSOR's AGENT that such work has been substantially 
completed. If such date shall be other than the first day of a calendar month, 
the rent for such month shall be prorated on a per diem basis. No failure to 
deliver possession on the scheduled date for the commencement of the term shall 
extend, or be deemed to extend the term of this LEASE. Notwithstanding anything 
contained herein to the contrary, Lessor shall use all reasonable good faith 
efforts to substantially complete the space preparation work within sixty (60) 
days from the commencement of such work. In the event the space preparation 
work is not substantially completed, save and except for "punchlist" items, 
within the sixty (60) day period, Lessee may elect to terminate this Lease and 
Lessor shall thereafter return to Lessee any sums paid in advance. If this 
Lease is rescinded and terminated, then neither Lessor or Lessee shall have any 
claim against the other.

Section 7.3 - ACCESS PRIOR TO COMMENCEMENT DATE. In the event the LESSEE shall 
occupy the PREMISES or portion thereof, with the LESSOR's written consent, 
prior to the commencement of this LEASE term, all of the ARTICLES and Sections 
of this LEASE shall be in full force and effect as soon as the LESSEE occupies 
the PREMISES except the term shall not commence until the date provided in 
ARTICLE 1, and the monthly rental shall be due and payable by LESSEE on the 
earlier of the commencement date of this LEASE or the first date of occupancy 
by LESSEE.

Section 7.4 - ACCEPTANCE. The taking of possession of the PREMISES by the 
LESSEE shall be conclusive evidence of acceptance thereof.

                         ARTICLE 8 - BUILDING SERVICES

Section 8.1. Provided LESSEE is not in default under any of the covenants and 
agreements of this LEASE, LESSOR shall furnish LESSEE the following services:

a)   cleaning, janitor and window washing services standard for the BUILDING
     (LESSEE shall not engage or provide cleaning, janitor, window washing or
     maintenance services without LESSOR's prior written consent, and if consent
     is given, such services shall always be subject to supervision by LESSOR,
     and at LESSEE's sole responsibility and expense);

b)   heat and air conditioning during business hours as defined in ARTICLE
     8.1(g). Should the LESSEE require special heating or air conditioning
     equipment for restrooms, conference rooms, computer rooms or other areas
     where the heat release is greater than in normal office space, the
     additional costs shall be charged to, and paid by, the LESSEE.

c)   water in reasonable amounts for drinking, lavatory and toilet purposes 
     only;

d)   passenger and freight elevator service, during business hours; freight
     elevator service at other times shall be optional with LESSOR and when so
     provided shall never be deemed a continuing obligation of LESSOR;

e)   electricity for normal business usage. All additional costs including but
     not limited to heating and/or air conditioning, resulting from LESSEE's
     installation of computers or like equipment, shall be paid by LESSEE.
     LESSEE shall not install any equipment which uses a substantial amount of
     electricity without the prior express written consent of LESSOR. LESSEE
     shall ascertain from LESSOR the maximum amount of electrical current which
     can be safely used in the PREMISES. LESSOR's consent to the installation of
     electrical current which can be safely used in the PREMISES. LESSOR's
     consent to the installation of electrical equipment shall not relieve
     LESSEE from the obligation not to use more electricity than the safe
     capacity.

f)   If LESSEE shall request air conditioning service at other than during
     business hours, LESSOR shall use its best efforts to supply such special
     service provided that:

          (i)  LESSEE's request therefor shall be received by LESSOR not later
          than 2:00 p.m. of the day on which any service is requested after
          hours, or not later than 4:00 p.m. of the day preceding the day on
          which any service is requested before hours; and


                                       2

<PAGE>   3

          (ii)  LESSEE shall pay to LESSOR as additional rent within ten (10) 
days after rendering of a statement therefor the cost of such service.

g)   the term "business hours" as used in this Section shall mean Monday to 
     Friday, inclusive from 8:00 a.m. to 6:00 p.m. but excluding all days 
     observed by the Federal or State governments as legal holidays.

LESSOR and LESSEE agree that:

          (i) LESSEE at all times shall cooperate fully with LESSOR with 
          respect to, and shall observe all regulations which LESSOR may from 
          time to time establish for, the proper functioning, protection and 
          control of LESSOR'S air conditioning and heating equipment;

          (ii) LESSOR, through LESSOR's agents and employees, at all reasonable 
          times shall have the right to enter said PREMISES and to have free 
          access to said equipment and components thereof located on said 
          PREMISES for the purpose of the repair, maintenance and preservation 
          of the same;

          (iii) LESSEE will not damage or abuse said equipment nor permit the 
          same to be done; and

          (iv) neither LESSEE nor LESSEE's agents, employees or invitees shall 
          tamper with, or otherwise in any manner adversely affect, the 
          mechanical or electrical components of said equipment, and any damage 
          to the same caused by the willful or negligent act or acts of LESSEE 
          or LESSEE's agents, employees or invitees shall be paid for by LESSEE 
          promptly upon receipt of a statement of the amount thereof.

Section 8.2. LESSOR while not warranting that any of the BUILDING services 
stipulated in this ARTICLE will be free from interruptions or suspensions 
caused by repairs, renewals, improvements, alterations, strikes, lockouts, 
accidents, inability of LESSOR to procure such service, or to obtain fuel or 
supplies, or for other cause or causes beyond LESSOR's reasonable control, will 
nevertheless diligently attempt to make such repairs or renewals to BUILDING 
distribution lines and facilities as may be required to restore any such 
service so interrupted or suspended. An interruption or suspension of, or 
fluctuation in, any BUILDING service (resulting from any of said cause or 
causes) shall never be deemed an eviction or disturbance of LESSEE's use and 
possession of said PREMISES, or any part thereof, nor render LESSOR liable to 
LESSEE for damages, nor relieve LESSEE from performance of LESSEE's covenants 
and agreements hereunder. LESSOR shall also attempt to comply from time to time 
with all government regulations, proclamations, orders or requests in an effort 
to conserve energy.

                            ARTICLE 9 - ALTERATIONS

LESSEE shall not make any alterations, additions, improvements or other changes 
in or to said PREMISES or the BUILDING, or attach, affix or build therein any 
improvement or installation without LESSOR's prior written consent in each and 
every instance. Before any such work is done or any materials therefore are 
delivered on said PREMISES or into the BUILDING, LESSEE shall provide LESSOR 
with plans, specifications, names of contractors, copies of contracts and 
necessary permits; shall indemnify and hold harmless LESSOR against liens, 
costs, damages and expenses of all kinds; and shall submit to LESSOR's 
reasonable supervision of such work. All additions, installations, alterations, 
fixtures and improvements (temporary or permanent) in and upon said PREMISES, 
whether installed by LESSEE or LESSOR shall become LESSOR's property, and shall 
remain upon, and be surrendered with, said PREMISES without disturbance or 
injury upon the termination of this LEASE by lapse of time or otherwise, all 
without payment or credit to LESSEE. LESSEE shall have the right to place in 
said PREMISES, at such locations therein as LESSEE from time to time may 
determine, LESSEE's furniture, trade fixtures and standard business office 
machines and equipment, and such personal property shall be and remain the 
property of LESSEE, and, provided LESSEE is not in default hereunder, may be 
removed by LESSEE at any time during the LEASE term, upon its expiration, or 
upon its earlier termination in any manner, LESSEE, however, agreeing to repair 
at LESSEE's expense any damage to said PREMISES or the BUILDING caused by such 
removal.

                        ARTICLE 10 - REPAIR OF PREMISES

Section 10.1. LESSEE shall take good care of said PREMISES and the fixtures and 
improvements therein, and will use said PREMISES during the term of the LEASE 
for the purpose above specified and no other; will not illegally sell or store 
therein any spirituous, malt or various liquors, or any narcotic drugs; will 
not exhibit, sell or offer for sale on said PREMISES; will not make or permit 
any use of said PREMISES which, directly or indirectly, is forbidden by 
ordinance, statute or government regulation, or by any restrictions of record, 
or which may increase the premium cost of, or invalidate, any policy of 
insurance carried on the BUILDING or covering its operation, and will comply 
with the Rules and Regulations appearing at the end of his LEASE, which Rules 
and Regulations are made a part hereof by reference. LESSEE shall give 
immediate notice to LESSOR in case of fire or accident in said PREMISES or of 
any defects, damage or injury therein or in any fixtures or equipment.

Section 10.2. Unless otherwise expressly provided, LESSOR shall not be required 
to make any improvements, replacements or repairs of any kind or character to 
the PREMISES during the term of this LEASE except such repairs as are set forth 
in this section. LESSOR shall maintain only the roof, foundation, Building 
common areas (including, but not limited to, hallways, lobby areas, stairways 
and restrooms), parking areas, landscaped areas, exterior glass, and the 
structural soundness of the exterior walls (excluding all overhead doors, if 
any) of the BUILDING in good repair and condition except for reasonable wear 
and tear. LESSEE shall repair and pay for any damage caused by LESSEE's 
negligence or default. LESSEE shall immediately give written notice to LESSOR 
of the need for repairs, which repairs shall be made by LESSOR beginning no 
more than fifteen (15) days after written notice by LESSEE. LESSOR shall not be 
liable to LESSEE, except as expressly provided in this LEASE, for any repairs, 
alterations or additions made by LESSOR under this lease. LESSEE shall, at its 
own cost and expense, 



                                       3

<PAGE>   4
maintain all other parts of the PREMISES and other improvements on the PREMISES 
in good repair and condition including all necessary replacements.

Section 10.3. All repairs required to be made as a result of LESSEE's misuse or
neglect of said PREMISES or of damage to, or defacement of, the BUILDING or any
part thereof, by reason of LESSEE's tenancy therein shall be made at LESSEE's
expense.

Section 10.4. All requests for repairs or maintenance that are the
responsibility of LESSOR pursuant to any provision of this LEASE must be made in
writing to LESSOR at the address set forth in ARTICLE 2, or LESSOR's Management
Office within the BUILDING, if any.


            ARTICLE 11 -- LESSEE COVENANTS TO COMPLY WITH GOVERNMENT

LESSEE, at the LESSEE's own cost and expense, shall comply with all 
requirements of law and all ordinances, regulations and rules of any Federal, 
State, Municipal or other public authority affecting the PREMISES, and with all 
requirements of any insurance underwriter of the LESSOR. Further, LESSEE shall 
fully comply with the terms and conditions of any permit or license required of 
LESSEE by law or ordinance.


                           ARTICLE 12 -- LESSEE WASTE

LESSEE covenants and agrees not to commit any waste in or upon any portion of 
the PREMISES during the term of this LEASE.


                    ARTICLE 13 -- LOSS OR DAMAGE TO PROPERTY

Section 13.1. All personal property belonging to LESSEE or to any other person
located in or about said PREMISES or the BUILDING shall be there at the sole
risk of LESSEE or such other person, and neither LESSOR nor LESSOR's agents or
employees shall be liable for the theft of misappropriation thereof, nor for any
damage or injury thereto, nor for death or injury of LESSEE or any other persons
or damage to property caused by water, snow, frost, steam, heat, cold, dampness,
falling plaster, explosions, sewers or sewerage, gas, odors, noise, the bursting
or leaking of pipes, plumbing, electrical wiring, and equipment and fixtures of
all kinds, or by any act or neglect of other tenants or occupants of the
BUILDING, or of any other person, or caused in any other manner whatsoever,
unless the same shall proximately result from the sole negligence of LESSOR or
LESSOR's agents, or employees. LESSEE will protect, indemnify and save harmless
LESSOR from all losses, costs or damages sustained by reason of any act or other
occurrence or failure to act causing death or injury to any person or damage to
property whomsoever or whatsoever due directly or indirectly to the use or
occupancy of said PREMISES or any part thereof by LESSEE, LESSEE's guests,
invitees or agents, or due directly or indirectly to any breach or default on
the part of the LESSEE in the performance of any covenant or agreement on the
part of LESSEE to be performed, except losses, costs or damage proximately
resulting from the sole negligence of LESSOR or LESSOR's agents or employees.
LESSEE covenants, upon notice from LESSOR, to resist or defend, at LESSEE's
expense, such action or proceeding by counsel reasonably satisfactory to LESSOR.

Section 13.2. If, because of any act or omission of LESSEE or anyone claiming
by, through, or under LESSEE, any mechanic's lien or order for the payment of
money shall be filed against the demised PREMISES or the BUILDING, or against
LESSEE (whether or not such lien or order is valid or enforceable as such).
LESSEE shall, at LESSEE's own cost and expense, cause the same to be canceled
and discharged of record within fifteen (15) days after the date of filing
thereof and shall also indemnify and save harmless LESSOR from and against any
and all costs, expenses, claims, losses or damages, including reasonable counsel
fees, resulting therefrom or by reason thereof.


                     ARTICLE 14 -- SURRENDER AT END OF TERM

Section 14.1. SURRENDER AND REMOVAL. LESSEE shall not allow any damage to be
committed on any portion of the PREMISES, and on or before the termination date
of this LEASE, the LESSEE shall surrender the PREMISES in as good condition as
when the LESSEE took possession, ordinary wear and tear, and loss by fire, other
than fire caused by the negligence or omission of the LESSEE or its employees,
agents or invitees, excepted (unless the waiver contained in ARTICLE 18 is
effective). The LESSEE shall remove from the PREMISES all of its Movable
Fixtures and make necessary repairs at its own cost and expense. The cost and
expense of any repairs necessary to restore the condition of the PREMISES shall
be borne by LESSEE, and if LESSOR undertakes to restore the PREMISES, it shall
remain with the LESSOR and title to all Movable Fixtures shall at all times
remain with the LESSEE, except that any Movable Fixtures remaining in the
PREMISES after the end of the LEASE term or earlier termination as hereinafter
provided, may at the LESSOR's option, be deemed abandoned and may either be
retained by the LESSOR as his property or disposed of in such a manner as the
LESSOR may deem fit. The LESSEE's obligations under this Section shall survive
the end of the LEASE term.

Section 14.2. MOVABLE FIXTURES. Movable Fixtures shall mean LESSEE's trade
fixtures and other personal property which were (a) furnished and installed at
the sole expense of the LESSEE, (b) not covered by any credit or allowance
granted by LESSOR to the LESSEE and (c) not affixed to the PREMISES.

Section 14.3. BUILDING IMPROVEMENTS. BUILDING improvements shall mean all
fixtures, equipment, improvements, alterations, installations and appurtenances
whether furnished by or at the expense of the LESSOR or the LESSEE, which are
affixed to or built into the PREMISES (including without limitation thereof all
electric, plumbing, heating and cooling equipment, elevator, fixtures and
outlets, partitions, doors, stairs, paneling, molding, shelving, cork, vinyl
composition tile, carpeting) excluding, however, any Movable Fixtures.


                            ARTICLE 15 -- HOLD OVER




                                       4
<PAGE>   5
Should the LESSEE remain in possession of said PREMISES after the expiration of
this LEASE, with or without the consent of the LESSOR, then, unless a new
agreement in writing shall have been entered into between the parties hereto,
the LESSEE shall be a LESSEE from month-to-month, subject to all the covenants
and conditions of this LEASE, except that the rent shall be at 150% of the
monthly rent provided, however, that such tenancy may be terminated by either
party effective any day during such tenancy, by either party given written
notice at least thirty (30) days prior to such effective date. Notwithstanding
the foregoing, if the PREMISES are not surrendered at the end of the LEASE term,
the LESSEE shall indemnify and hold harmless the LESSOR against and from any
loss or liability resulting therefrom, including any claims made by any
succeeding LESSEE founded upon such delay.

                          ARTICLE 16 - HEAVY EQUIPMENT

The LESSEE shall not move any safe, heavy equipment, freight, bulky matter or
bulky fixtures into or out of the BUILDING, without the LESSOR's prior consent
which shall not be unreasonably withheld.

               ARTICLE 17 - ASSIGNMENT, SUBLETTING, MODIFICATIONS

Section 17.1. LESSOR's NECESSARY CONSENT. The LESSEE covenants (a) not to assign
or convey this LEASE or any interest under it; (b) not to allow any transfer
hereof or any lien upon the LESSEE's interest by operation of law (c) not to
sublet the PREMISES or any part thereof, or (d) not to permit the use or
occupancy of the PREMISES or any part thereof by any other than the LESSEE,
without, in each instance, obtaining the prior written consent of the LESSOR,
any such assignment, sublease or permission without such written consent shall
be void and at the option of LESSOR shall terminate this LEASE.

Section 17.2. ASSUMPTION AND NO RELEASE OF LIABILITY. Any consent by the LESSOR
to any act of assignment, or subletting shall be held to apply only to the
specific transaction thereby authorized. Such consent shall not be construed as
a waiver of the duty of the LESSEE or the legal representatives or assigns of
the LESSEE to obtain from the LESSOR consent to any other or subsequent
assignment, or subletting or as modifying or limiting the rights of the LESSOR
under the foregoing covenant by the LESSEE. Any violation for any provision of
this LEASE, whether by act or omission, by any assignee, sub-tenant or occupant,
also shall be deemed a violation of such provision by the LESSEE, it being the
intention and meaning of the parties hereto that the LESSEE shall assume and be
liable to the LESSOR for any and all acts and omissions of any and all
assignees, sub-tenants and occupants. If this LEASE be assigned in accordance
with the terms of this LEASE, the LESSOR may, and is hereby empowered to collect
rent from the assignee. If the PREMISES or any part thereof be sublet or
occupied by any person other than the LESSEE, the LESSOR may, in the event of
the LESSEE's default, and is hereby empowered to, collect rent from the
sub-tenant or occupant, in any event, the LESSOR may apply the net amount
received by LESSOR from such assignee or sub-tenant or occupant to the rent
herein reserved, and no such collection shall be deemed a waiver of the
covenants herein against assignment and subletting or the acceptance of the
assignee, sub-tenant or occupant as LESSEE, or a release of the LESSEE from the
further performance of the covenants herein contained on the part of the LESSEE,
or a release of the LESSEE from the further performance of the covenants herein
contained on the part of the LESSEE.

Section 17.3. EFFECT OF MODIFICATIONS. The joint and several liability of the
LESSEE and any immediate or remote successor in interest of the LESSEE, shall
not be released, discharged or impaired in any respect by any agreement or
stipulation made by the LESSOR or any grantee or assignee, by way of mortgage,
or otherwise, of the LESSOR, or any such assignees extending the time of or
modifying any of the obligations of this LEASE, or any waiver of the LESSOR's
failure to enforce any of the obligation of this LEASE, which shall remain in
full force and effect and the LESSEE shall continue liable hereunder.

Section 17.4. TAKE BACK AND FIRST REFUSAL. If the LESSEE intends to request
LESSOR's consent to sublet the PREMISES, or to assign this LEASE, it shall make
such request in written form to notify the LESSOR or such intention before
offering the same to any party either directly or through any broker. In each
such event, the LESSOR may, within fifteen (15) days of LESSEE's notice, elect
to cancel this LEASE.

                             ARTICLE 18 - INSURANCE

Section 18.1. INCREASED COST OF CASUALTY INSURANCE. The LESSEE shall not do or
permit to be done any act or thing upon the PREMISES which will invalidate or be
in conflict with the provisions of the fire and extended coverage insurance
policies covering the BUILDING or the property therein nor shall the LESSEE do
or permit to be done any act or thing which will or might subject the LESSOR to
any liability or responsibility for injury to any person or to any property by
reason of any business or operation being carried on in the PREMISES. If by
reason of the failure of the LESSEE to comply with this section, the rate of
such insurance shall at any time be higher than it would otherwise have been,
then the LESSEE shall reimburse the lessor, as additional rent, for that part of
all premiums paid by the LESSOR which shall have been charged because of such
failure or use by the LESSEE.

Section 18.2. WAIVER OF SUBROGATION. The LESSOR and the LESSEE hereby release
each other from any and all liability or responsibility to the other, or anyone
claiming through or under them by way of subrogation or otherwise, for any loss
or damage to property caused by fire or other casualty included in extended
coverage, even if such fire or casualty shall have been caused by negligence of
the other party, or anyone for whom such party may be responsible; provided,
however, that his release shall apply only with respect to such loss or damage
occurring during the time that the releasor's insurance shall contain a
provision that such release shall not impair such coverage or prejudice the
right of the releasor to recover thereunder. The LESSOR and the LESSEE each
agree that each of their respective policies will include a waiver of
subrogation provision so long as the same shall be obtainable without extra
cost, or, if extra cost shall be charged therefor, provided the other party
shall pay such extra cost. If extra cost shall be chargeable therefor, each
party, at its election, may pay the same, but shall not be obligated to do so.

Section 18.3. LESSEE'S INSURANCE REQUIREMENTS. LESSEE shall carry, at its own
expense during the term hereof,



                                       5


<PAGE>   6
public liability and property damage insurance with a combined single limit of 
$1,000,000.00 (or such higher amounts as LESSOR may hereafter reasonably 
require) covering injuries to persons or property in or about the PREMISES. 
Said insurance shall be written by A-XII rated companies satisfactory to LESSOR 
and LESSEE shall provide LESSOR with satisfactory evidence, if requested, of 
such insurance, and LESSEE shall obtain from its insurance carrier a waiver of 
subrogation against LESSOR. In the event LESSEE fails to obtain any insurance 
as provided in this LEASE, LESSOR may obtain any such insurance, and the cost 
thereof shall be paid by LESSEE as additional rent with the first payment of 
the rent which is due subsequent to LESSOR'S incurring such cost, and LESSOR 
shall have all remedies to collect the same as rent as in the LEASE provided, 
and/or as otherwise provided by law for the collection of rent. Such policy 
shall name LESSOR and others as may be designated by LESSOR as additional 
insured.

                       ARTICLE 19 - ESTOPPEL CERTIFICATE

LESSEE shall at any time and from time to time upon not less than ten (10) days 
prior written notice from LESSOR execute, acknowledge and deliver to LESSOR a 
statement in writing (i) certifying that this LEASE is unmodified and in full 
force and effect (or, if modified, stating the nature of such modification and 
certifying that this LEASE, as so modified, is in full force and effect) and 
the dates to which the rental and other charges are paid in advance, if any, 
and (ii) acknowledging that there are not, to LESSEE'S knowledge, any uncured 
defaults on the part of LESSOR hereunder, or specifying such defaults if any 
are claimed. Any such statement may be relied upon by any prospective purchaser 
or encumbrancer of all or any portion of the real property of which the 
PREMISES are a part. LESSEE'S failure to deliver such statement within such 
time shall be conclusive upon LESSEE (i) that this LEASE is in full force and 
effect, without modification except as may be represented by LESSOR, (ii) that 
there are no uncured defaults in LESSOR'S performance, and (iii) that not more 
than one month's rental has been paid in advance.

                           ARTICLE 20 - UNTENABILITY

If said PREMISES shall be partially damaged by fire or other casualty, the 
damage to said PREMISES shall be repaired by and at the expense of LESSOR and 
the rent until such repairs shall be made shall be abated on a per diem basis 
proportionate to the extent and for the period that said PREMISES are unfit for 
occupancy. LESSOR shall incur no liability on account of any delay in the 
completion of such repairs which may arise by reason of adjustment of 
insurance, labor difficulties or any other cause beyond LESSOR'S control. If 
all or substantially all of said PREMISES or the BUILDING are made unfit for 
occupancy by fire or other casualty, acts of God or other cause, LESSOR may 
elect (a) to terminate this LEASE as of the date when said PREMISES or the 
BUILDING are so made unfit for occupancy, by written notice to LESSEE within 90 
days after the date, or (b) to repair, restore or rehabilitate said PREMISES 
or the BUILDING at LESSOR'S expense within 180 days after LESSOR is enabled to 
take possession of the damaged PREMISES and undertake reconstruction or 
repairs; and if LESSOR elects so to repair, restore or rehabilitate said 
PREMISES or the BUILDING, this LEASE shall not terminate, but rent shall be 
abated on a per diem basis proportionate to the extent and for the period that 
said PREMISES are unfit for occupancy. In the event LESSOR shall proceed under 
(b) above and shall not substantially complete the work within said 180 day 
period (excluding from said period loss of time resulting from delays beyond 
the reasonable control of LESSOR) either LESSOR or LESSEE may then terminate 
this LEASE, as of the date when said PREMISES or the BUILDING were so made 
unfit for occupancy, by written notice to the other not later than 10 days 
after the expiration of said 180 day period, computed as herein provided. 
Except as expressly provided in this ARTICLE, LESSEE shall not have any rights 
to terminate this LEASE on account of any damage or destruction to said 
PREMISES. In the event of termination of this LEASE pursuant to this ARTICLE, 
rent shall be apportioned on a per diem basis to and including the effective 
date of such termination.

                          ARTICLE 21 - RESERVED RIGHTS

Section 21.1 - CHANGES BY LESSOR. The LESSOR reserves the right to make any 
alteration to the BUILDING, the PREMISES, the fixtures and equipment thereof, 
the street entrances, doors, halls, corridors, passages, elevators, stairways 
or other facilities which the LESSOR may deem necessary, if reasonable under 
the circumstances.

Section 21.2 - CHANGE IN BUILDING ADDRESS. The LESSOR reserves the right 
without liability to LESSEE to change the name or street address of the 
BUILDING or the arrangement or location of entrances, passageways, doors, 
doorways, corridors, elevators, stairs, toilets or other public parts of the 
BUILDING.

Section 21.3 - ENTRY BY LESSOR. The LESSOR reserves the right to enter the 
PREMISES at any reasonable times by pass key (a) for the making of inspections, 
repairs, alterations, improvements or additions of or to the PREMISES or the 
BUILDING as LESSOR may deem necessary or desirable; (b) to exhibit the PREMISES 
to others; (c) for any purpose whatsoever related to the safety, protection, 
preservation or improvements of the PREMISES of the BUILDING or of the LESSOR'S 
interest; (d) in order to provide the services set forth in ARTICLE 8 hereof. 
Any such entering shall be done with a minimum of interruption to the LESSEE 
and the conduct of the business or undertakings by the LESSEE in the PREMISES.

Section 21.4 - USE OF CONTRACTORS. The LESSOR reserves the right to designate 
all sources furnishing sign painting, lettering, vending machines, towel or 
toilet supplies, or other similar services required in said PREMISES.

Section 21.5 - SIGNS. LESSEE shall not place or permit to be placed any sign, 
advertisement, notice or other display on any part of the inside or outside of 
the PREMISES, except of such color, size and style and in such locations as 
shall be designated by LESSOR. LESSEE, upon request of LESSOR, shall 
immediately remove any sign, advertisement, notice or other display which 
LESSEE has placed or permitted to be placed on any part of the inside or 
outside of the PREMISES, which, in the opinion of LESSOR, is objectionable, 
offensive or not in good taste, and if LESSEE shall fail so to do, LESSOR may 
enter the PREMISES and remove the same at the expense of LESSEE.

                        ARTICLE 22 - ACCESS TO BUILDING


                                       6
<PAGE>   7
LESSEE, for LESSEE and for LESSEE'S agents, employees, visitors, licensees, and 
invitees, agrees that all such persons desiring to enter or leave the BUILDING 
at other than normal business hours, shall use such entrances or exits as may 
be designated by LESSOR, and shall comply with BUILDING security regulations 
established from time to time by LESSOR, so as to establish the right of such 
persons to enter or to leave the BUILDING. The provisions of this ARTICLE shall 
not require the LESSOR to keep the BUILDING open other than during normal 
business hours.

                      ARTICLE 23 - RELOCATION OF PREMISES
                    (This Article is intentionally deleted.)

                           ARTICLE 24 - COMMON AREAS

LESSEE and LESSEE'S agents, employees, licensees, and invitees shall have the 
right to use, in common with LESSOR and LESSOR'S tenants and the agents, 
employees, licensees and invitees of each, the public sidewalks, entrances, 
lobbies, vestibules, stairways, corridors, passenger and freight elevators, 
public toilets and other public areas of the BUILDING subject, however, to 
applicable BUILDING rules, regulations and security measures; and LESSEE and 
LESSEE'S agents, employees, licensees and invitees shall not obstruct or 
litter, or use for storage (temporary or otherwise) or for the display of 
merchandise or services, or for any purpose other than the intended and normal 
purpose, any of said public sidewalks, entrances, lobbies, vestibules, 
stairways, corridors, passenger and freight elevators, public toilets and other 
public areas of said BUILDING; and no floor mats or runners shall be placed by 
LESSEE in any BUILDING corridor, lobby or vestibule. Notwithstanding the 
foregoing, LESSOR shall be free to change, reduce, enlarge or alter any of the 
Common Areas, all in LESSOR'S sole discretion.

                             ARTICLE 25 - NO WAIVER

Section 25.1 - RECEIPT OF FUNDS. No receipt of money by LESSOR from LESSEE with 
knowledge of the breach of any covenants of the LEASE, or after the termination 
hereof, or after the service of any notice, or after the commencement of any 
suit, or after final judgment for possession of said PREMISES shall be deemed a 
waiver of such breach, nor shall it reinstate, continue or extend the term of 
this LEASE or affect any such notice, demand or suit.

Section 25.2 - DELAYS. No delay on the part of LESSOR in exercising any right, 
power or privilege hereunder shall operate as a waiver thereof, nor shall any 
single or partial exercise of any right, power or privilege preclude any other, 
or further, exercise thereof or the exercise or any other right, power or 
privilege.

Section 25.3 - THIRD PARTY ACTS. No act done or thing said by LESSOR or 
LESSOR'S agents or employees shall constitute a cancellation, termination or 
modification of this LEASE, or a waiver of any covenant, agreement or condition 
hereof, nor relieve LESSEE from LESSEE'S obligation to pay the rents reserved 
or other charges to be paid hereunder. Any waiver or release by LESSOR and any 
cancellation, termination or modification of this LEASE must be in writing 
signed by LESSOR.

                         ARTICLE 26 - LESSOR'S REMEDIES

Section 26.1 - BANKRUPTCY. This LEASE and term hereby granted is subject to the 
limitation that if any voluntary or involuntary petition or similar pleading 
under any Act of Congress relating to bankruptcy shall be filed by or against 
LESSEE or if any voluntary proceedings in any court or tribunal shall be 
instituted by or against LESSEE to declare LESSEE insolvent or unable to pay 
LESSEE'S debts, then and in any such event LESSOR may, if LESSOR so elects, 
with or without entry or other action by LESSOR, forthwith terminate this 
LEASE, and, notwithstanding any other provisions of this LEASE, LESSOR shall 
forthwith upon such termination file for any and all damages pursuant to the 
Bankruptcy Act.

Section 26.2 - DEFAULT CONDITIONS OF LIMITATIONS. If the LESSEE is in default 
in the payment of rent when due, or within ten (10) days thereafter or fails to 
pay LESSOR'S charges for water, electrical or other services within ten (10) 
days after rendition of statement, or is in default of the prompt or full 
performance of any other provisions of this LEASE after thirty (30) days 
written notice sent to the LESSEE by the LESSOR, or if the leasehold interest 
of the LESSEE be levied upon under execution or be attached, or if the LESSEE 
makes an assignment for the benefit of creditors, or if a receiver be appointed 
by or for the LESSEE, or if the LESSEE abandons the PREMISES, then and in any 
such event the LESSOR may, if the LESSOR so elects, with or without notice of 
such election, except as herein provided, with or without demand, (a) cease to 
provide any or all services to LESSEE hereunder or (b) forthwith terminate this 
LEASE and the LESSEE'S right to possession of the PREMISES; provided, however, 
that if the LESSOR has notified the LESSEE to cure defaults under the thirty 
day notice as above provided and the curing of such defaults cannot be effected 
within said thirty day period but has been commenced during said thirty day 
period, and provided that once begun the LESSEE proceeds without delay beyond 
his control to complete the necessary work to cure said defaults, then the 
LESSOR shall not exercise the rights otherwise contained in this Section.

Section 26.3 - DAMAGES. If the LESSEE abandons the PREMISES or if the LESSOR 
elects to terminate the LESSEE'S right to possession only without terminating 
the LEASE as above provided, the LESSOR may remove from the PREMISES any and 
all property found therein and such repossession shall not release the LESSEE 
from LESSEE'S obligation to pay the rent herein reserved in addition to any 
damages as hereinafter provided. After any such repossession by LESSOR without 
termination of the LEASE, the LESSOR may, but need not, relet the PREMISES or 
any part thereof to any person, firm, or corporation and for such time and upon 
such terms as the LESSOR in the LESSOR'S sole discretion may determine 
including letting the same for a period after the expiration of this LEASE, and 
the LESSOR may make repairs, alterations, and additions by and to the PREMISES 
and redecorate the same to the extent deemed by the LESSOR necessary or 
desirable, and the LESSEE, upon demand in writing, shall pay the cost thereof 
together with the LESSOR'S expenses or reletting, including
 

                                       7
<PAGE>   8
commissions relative thereto. If the rents collected by the LESSOR upon any such
reletting are not sufficient to pay monthly the full amount of the rent reserved
herein, together with the costs of such repairs, alterations, additions,
redecorating and expenses, the LESSEE shall pay to the LESSOR the amount of each
monthly deficiency upon demand in writing. LESSEE shall be obligated to pay to
LESSOR any and all costs expended by LESSOR in connection with LESSEE'S default
together with interest thereon at the maximum legally allowable contract rate of
interest to which a party can agree in addition to any legal fees incurred.

Section 26.4 - ABANDONED PROPERTY. Any and all property which may be removed
from the PREMISES by the LESSOR in accordance with the terms of this LEASE, may
be handled, removed, stored or otherwise disposed of by the LESSOR at the risk
and expense of the LESSEE, the LESSOR, in no event shall be responsible for the
preservation or safekeeping thereof. The LESSEE shall pay to the LESSOR, upon
demand in writing, any and all expenses incurred with such removal and all
storage charges against such property so long as the same shall be in the
LESSOR'S possession or under the LESSOR'S control. If any property shall remain
in the PREMISES or in the possession of the LESSOR and shall not be retaken by
the LESSEE within a period of ten (10) days from and after the time when the
PREMISES are either abandoned by the LESSEE or repossessed by the LESSOR under
the terms of this LEASE, said property shall conclusively be deemed to have been
forever abandoned by the LESSEE.

Section 26.5 - LESSOR'S LIEN. LESSOR and LESSEE agree that all of the goods,
chattels, trade fixtures and other personal property belonging to LESSEE which
are or may be put into said PREMISES during said term, whether exempt or not
from sale under execution or attachment, shall at all times be bound with a lien
in favor or LESSOR and shall be chargeable for all rents hereunder and to the
fulfillment of the other covenants and agreements of LESSEE herein contained. In
the event of any default of LESSEE hereunder, LESSOR shall have the right to
sell all or any part of said property at public or private sale, without giving
notice to LESSEE or any notice of sale, all notices required by statute or
otherwise being hereby expressly waived, and to apply the proceeds of such sale,
first, to the payment of all costs and expenses of conducting the sale and/or
caring for or storing said property; second, toward the payment of any
indebtedness which may be or may become due from LESSEE to lessor; and, third,
to pay to LESSEE on demand in writing any surplus remaining after all
indebtedness of LESSEE to LESSOR has been fully paid.

Section 26.6 - ACTION FOR BREACH. At the sole option of the LESSOR, any
violation, failure to perform, or breach of any of the ARTICLES or Sections of
this LEASE by the LESSEE, or by any assignee, sub-tenant or other occupant, may
be treated by the LESSOR as giving rise to a cause of action for damages, or as
a forfeiture, or both.

                           ARTICLE 27 - CONDEMNATION

If a whole or a substantial part of the BUILDING containing the PREMISES shall
be taken for any public or quasi-public use by right of any statute or by right
of eminent domain or by any governmental authority vested with the power of
eminent domain, then when possession shall be taken thereunder of the PREMISES
or any part thereof, the term herein and all rights of the LESSEE hereunder
shall immediately cease and terminate and the rent shall be adjusted as of the
time of such termination. Any award for the taking of all or any part of the
PREMISES under the power of eminent domain, or any payment made under the threat
of the exercise of such power, shall be the sole property of the LESSOR. In no
event whatsoever shall LESSEE have any claim against LESSOR by reason of any
appropriation, condemnation or taking of the whole or any part of said PREMISES
or of said BUILDING, nor shall LESSEE have any claim to the amount, or any
portion thereof, that may be awarded as damages or paid as a result of such
appropriation and taking. LESSEE hereby assigns to LESSOR all of LESSEE'S right,
title and interest in and to any and all amounts awarded or paid by reason of
such appropriation, condemnation and taking. Notwithstanding anything contained
herein to the contrary, Lessee shall have the right to make a separate,
independent claim against any condemning authority for any loss or damage
suffered by Lessee as a result of any such condemnation, provided such separate
claim does not reduce Lessor's claim.

                      ARTICLE 28 - SUBORDINATION OF LEASE

This LEASE shall be subordinate to any mortgage or mortgages which are now or
may be hereafter placed upon the BUILDING and/or Land of which said PREMISES are
a part. In the event any proceedings are brought for the foreclosure of any such
mortgage, LESSEE covenants that it will, to the extend of the LESSOR'S interest
affected by such foreclosure, attorn to the purchaser upon any such foreclosure
sale and recognize such purchaser's interest as LESSOR under this LEASE. LESSEE
agrees to execute and deliver at any time and from time to time, upon the
request of LESSOR or of any such holder, any instrument which, in the sole
judgment of LESSOR, may be necessary or appropriate in any such foreclosure
proceeding or otherwise to evidence such attornment. LESSEE hereby appoints
LESSOR  and the holder of such mortgage or either of them, the attorney-in-fact,
irrevocably, of LESSEE to execute and deliver for and on behalf of LESSEE any
such instrument. LESSEE further waives the provisions of any statute or rule of
all, now or hereafter in effect, which may give or purport to give LESSEE  any
right or election to terminate or otherwise adversely affect this LEASE and the
obligation of LESSEE hereunder in the event any such foreclosure proceeding is
brought, and agrees that this LEASE shall not be affected in any way whatsoever
by any such foreclosure proceeding.

                          ARTICLE 29 - SALE BY LESSOR

In the event of sale or conveyance by LESSOR of the BUILDING containing the
PREMISES, the same shall operate to release LESSOR from any future liability
upon any of the ARTICLES or Sections herein contained in favor of LESSEE, and in
such event, LESSEE agrees to look solely to the successor in interest of LESSOR
in and to this LEASE  for the observance or performance of any such covenants or
conditions. Any security deposit given by LESSEE to secure the faithful
performance of or any of the covenants of this LEASE on the part of LESSEE,
LESSOR may transfer and/or deliver to the Purchaser and/or grantee of the
BUILDING, and thereupon LESSOR  shall be discharged from any further liability
therefor.

                                       8
<PAGE>   9

                  ARTICLE 30 - COVENANTS RUNNING WITH THE LAND

The ARTICLES and Sections of this LEASE shall be covenants running with the 
land, with the estate created hereby and shall be binding upon and inure to the 
benefit of the LESSOR, the LESSOR'S heirs, personal representatives, successors 
and assigns, and to LESSEE and the LESSEE'S respective heirs, personal 
representatives, successors and assigns, and wherever in this LEASE the 
singular is used, it shall include the plural as the context and meaning so 
require, and wherever any gender is used it shall include every other gender 
where the context and meaning so require; provided, however, that this LEASE 
shall be binding upon the LESSOR'S heirs, personal representatives, successors 
and assigns in and for such period only as said LESSOR and the LESSOR'S heirs, 
personal representatives, successors and assigns respectively shall be the 
record owners of the herein PREMISES.

                              ARTICLE 31 - NOTICES

In every instance where it shall be necessary or desirable for the LESSOR to 
serve any notice or demand upon the LESSEE, such notice or demand shall be 
deemed sufficiently given or made if, in writing, and sent by certified mail 
addressed to the LESSEE at the BUILDING of which these PREMISES are a part or 
left at said PREMISES addressed to LESSEE, and the time of the making or giving 
of such notice or demand shall be deemed to be the time when the same is 
delivered to LESSEE, mailed, or left at the PREMISES as herein provided, any 
notice by LESSEE to LESSOR must be served by certified mail, addressed to the 
LESSOR at the address where the last previous rental hereunder was paid.

                           ARTICLE 32 - SEPARABILITY

If any ARTICLE or Section of this LEASE or the application thereof to any 
person or circumstance shall, to any extent, be invalid or unenforceable, the 
remainder of this LEASE, or the application of such ARTICLES or Section other 
than those as to which it is held invalid or enforceable, shall not be affected 
thereby and each ARTICLE or Section of this LEASE shall be valid and be 
enforced to the fullest permitted by law.

         ARTICLE 33 - INCORPORATION OF PRIOR AGREEMENTS AND AMENDMENTS

This LEASE contains all agreements of the parties with respect to any matter 
referred to herein. No prior agreement or understanding pertaining to any such 
matter shall be effective. This LEASE may be modified in writing only, signed 
by the parties in interest at the time of application.

                             ARTICLE 34 - RECORDING

If either of the parties hereto desire to record this LEASE, LESSOR and LESSEE 
agree to execute a Memorandum of this LEASE, which Memorandum of Lease may then 
be recorded in the office of the county Recorder at Dallas County, Texas. Upon 
written request of LESSOR, LESSEE will at any time and from time to time 
execute with LESSOR such forms of security agreement and financing statements 
for filing as in the opinion of counsel for LESSOR is reasonably necessary to 
protect the rights, priorities and liens of LESSOR hereunder.

                          ARTICLE 35 - QUIET ENJOYMENT

If Lessee shall (a) pay the rent reserved, the charges for services stipulated 
herein and other amounts to be paid by LESSEE to LESSOR, and (b) well and 
faithfully keep, perform and observe all of the covenants, agreements and 
conditions herein stipulated to be kept, performed and observed by LESSEE, 
LESSEE shall at all times during the term of this LEASE have the peaceable and 
quiet enjoyment of said PREMISES without hindrance of LESSOR or any person 
lawfully claiming under LESSOR, subject, however, to the terms of this LEASE 
and any mortgage provided for hereinabove.

                     ARTICLE 36 - THE RULES AND REGULATIONS

A copy of the Rules and Regulations is attached hereto as Exhibit "E" and made 
a part hereof as fully as though herein rewritten. LESSEE grants to LESSOR the 
right to make such change therein from time to time as in LESSOR'S judgment may 
be necessary for the best interest, safety, care and cleanliness of the 
PREMISES, the BUILDING, parking area and driveways, and for the preservation of 
good order therein. LESSEE agrees to comply with and abide by all such rules 
and regulations including amendments thereof. Nothing in this LEASE contained 
shall be construed to impose upon LESSOR any duty or obligation to enforce the 
Rules and Regulations in any other lease as against any other tenant, and 
LESSOR shall not be liable to LESSEE for violation of the same by any other 
tenant or the agents, employees, licensees or invites of such other tenant.

                              ARTICLE 37 - BROKER

LESSEE represents and warrants to LESSOR that it has authorized Bennett Litwin 
of Litwin & Co. to negotiate with the LESSOR this LEASE to the LESSEE of the 
above described PREMISES or the BUILDING thereon. LESSEE acknowledges that 
LESSOR has an Exclusive Agency Agreement with William Roth Company and that 
LESSOR has agreed to pay William Roth Company a commission in connection with 
this Lease as provided for in said Exclusive Agency Agreement.

                         ARTICLE 38 - ARTICLE HEADINGS
The ARTICLE headings appearing in this LEASE are inserted only as a matter of 
convenience and for reference purposes, and in no way define, limit or describe 
the scope and intent of this LEASE, or any ARTICLE hereof, nor in any way 
affect it.

                         ARTICLE 39 - ENTIRE AGREEMENT


                                       9
<PAGE>   10
This LEASE contains the entire agreement between the parties hereto and shall 
not be modified in any manner except by an instrument in writing executed by 
said parties or their respective successors in interest.

                      ARTICLE 40 - REPRESENTATIVE CAPACITY

This LEASE is offered to LESSEE by LESSOR subject to the Project Owner's 
acceptance and approval. In the absence of fraud, no person, firm or 
corporation, or their heirs, personal representative, successors and assigns, 
respectively thereof, executing this LEASE as agent, administrator, executor, 
trustee, or in any other representative capacity shall ever be deemed or held 
individually liable hereunder for any reason or cause whatsoever.

                        ARTICLE 41 - EXCULPATION ARTICLE

CLEVETRUST REALTY INVESTORS, the Project Owner, is a Massachusetts business 
trust governed by the terms of a Second Amended and Restated Declaration of 
Trust dated as of February 21, 1992, as amended. No obligation of the Trust is 
personally binding upon, nor shall resort be had to the private property of, 
any of the trustees, shareholders, officers, employees or agents of the Trust, 
but the herein described PROJECT only shall be bound.

                      ARTICLE 42 - SUCCESSORS AND ASSIGNS

The covenants, agreements and conditions contained in this LEASE shall bind and 
inure to the benefit of LESSOR and LESSEE and their respective heirs, legal 
representatives, successors, and assigns, subject, at all times, nevertheless, 
to all restrictions herein contained with respect to the assignment of LESSEE'S 
interest in this LEASE.

                          ARTICLE 43 - APPLICABLE LAW

This LEASE shall be construed and enforced in accordance with the laws of the 
State of Texas.

                         ARTICLE 44 - NOTICE TO VACATE

A written notice of intent to vacate is required ninety (90) days in advance of 
the expiration of this LEASE.

                         ARTICLE 45 - OTHER PROVISIONS

Notwithstanding anything to the contrary contained herein, LESSEE acknowledges 
that LESSOR makes no warranties either expressed or implied in connection with 
this Lease, including but not limited to, warranties of fitness for a 
particular purpose or of habitability or suitability of the Premises. This 
Lease is an enforceable, legally binding agreement. The real estate Brokers 
involved in the negotiation cannot give legal advice. The parties to this Lease 
acknowledge that they have been advised by the Brokers to have this Lease 
reviewed by competent legal counsel of their choice before signing this Lease. 
By executing this Lease, Lessor and Lessee each agree to the provisions, terms, 
covenants and conditions contained herein.

<TABLE>
<S>                                                                   <C>
The following Addendum and Exhibits are a part of this LEASE:         Addendum      Exhibit "A" - Floor Plan
Exhibit "B"-Rent Escalation Rider      Exhibit "C" - Work Letter      Exhibit "D" - Special Specifications
Exhibit "E" - Rules and Regulations
</TABLE>

IN WITNESS WHEREOF: LESSEE and LESSOR have respectively executed triplicate 
counterparts of this LEASE AGREEMENT as of the day and year first above written.

LESSOR:

CLEVETRUST REALTY INVESTORS, A               WITNESS, as to LESSOR;
Massachusetts business trust
                                             ------------------------------
By /s/ [SIG]             
  ------------------------------------       ------------------------------
                     Title

LESSEE:                                      WITNESSES, as to LESSEE;

                                             ------------------------------
By /s/ ROBERT F. HOLMES VP, Operations
  ------------------------------------       ------------------------------
                     Title


                                       10
<PAGE>   11
                          ADDENDUM TO LEASE AGREEMENT
                                 BY AND BETWEEN
                     CLEVETRUST REALTY INVESTORS, AS LESSOR
                                      AND
                          EDIFY CORPORATION, AS LESSEE



1.    ANNUAL BASE RENT. Lessee covenants and agrees to pay to Lessor as Annual 
Base Rent for said Premises, without demand or notice, the following sums 
throughout the term of this Lease as set forth below:


<TABLE>
<CAPTION>
              Period                     Period Base Rent   Monthly Installment
              ------                     ----------------   -------------------
<S>                                      <C>                <C>
October 1, 1996 - September 30, 1997        $49,320.00           $4,110.00
October 1, 1997 - September 30, 1998        $51,432.00           $4,286.00
October 1, 1998 - September 30, 1999        $53,556.00           $4,463.00
October 1, 1999 - September 30, 2000        $55,668.00           $4,639.00
</TABLE>


2.    RENEWAL OPTION. If, and only if, on the Expiration Date and on the date 
Lessee notifies Lessor of its intention to renew the term of this Lease by 
written notice at least six (6) months prior to the Expiration Date, (i) Lessee 
is not in default under this Lease, (ii) Lessee then occupies and the Premises 
then consist of at least 4,233 rentable square feet and (iii) this Lease is in 
full force and effect, then Lessee, but not any assignee or subtenant of 
Lessee, shall have and may exercise an option to renew this Lease for one (1) 
additional term of three (3) years (the "Renewal Term") upon the same terms and 
conditions contained in this Lease with the exceptions that (x) this Lease 
shall not be further available for renewal and (y) the rental for the Renewal 
Term shall be the "Renewal Rental Rate", but in no event will the Annual Base 
Rent be less than the Annual Base Rent for the last twelve (12) calendar months 
of the initial term of the Lease. The Renewal Rental Rate is hereby defined to 
mean the then prevailing rents (including, without limitation, those similar to 
the Annual Base Rental and Additional Rent) for properties of equivalent size, 
quality, utility and location, with the length of the lease term and credit 
standing of the lessee to be taken into account.

3.    ACCESS CARDS. Lessee shall be allowed ten (10) building access cards at 
no charge during the term of this Lease. Additional cards are available at a 
cost of $10.00 per card upon move-in, nonrefundable. Lost or replacement cards, 
thereafter, are available at a charge of $25.00 per card, nonrefundable.

4.    PARKING. Lessee shall be allowed three (3) covered parking spaces at no 
charge during the term of this Lease.



                                       11
<PAGE>   12

                                  EXHIBIT "A"

                                   FLOOR PLAN




                              [MAP OF FLOOR PLAN]



<PAGE>   13

                                  EXHIBIT "B"
                             RENT ESCALATION RIDER


As used in this Lease, the following terms shall have the following respective 
meanings:

(a)  "Annual Base Rent" - The minimum annual rent to be paid by LESSEE to 
     LESSOR pursuant to the provisions of ARTICLE 2.

(b)  "Adjusted Annual Rent" - The Annual Base Rent as hereinafter increased or 
     decreased in accordance with the provisions hereof, but in no event less 
     than the minimum Annual Base Rent.

(c)  "Operating Expenses" - All expenses incurred in any calendar year during 
     the term of this LEASE, with respect to the operation, management and 
     maintenance of the BUILDING and the parking area in accordance with 
     accepted principles of sound management and accounting practices as 
     applied to the operation maintenance of first class office buildings, 
     including without limitation thereof, cost of janitorial service, cleaning 
     service, cleaning materials, equipment, the cost of leasing necessary 
     equipment, supplies, salaries (wages and fringe benefits, including 
     workmen's compensation, disability benefits, insurance payroll taxes, and 
     welfare benefits), and other personal costs of engineers, superintendents, 
     watchmen, building managers, and other building employees, utilities 
     (other than those billed directly to tenants), heating, air conditioning, 
     repairs and maintenance, insurance (fire and extended coverage, liability, 
     boiler, property damage, glass, rental and other necessary and 
     appropriate) expenses for elevator maintenance, mechanical equipment, 
     maintenance, window washing, legal, accounting, and arbitration expenses, 
     management fees, landscaping, rubbish removal, maintenance of parking 
     areas, removal of snow and ice, the lighting, policing, lining and repair 
     of parking areas and sidewalks, personal or tangible taxes, if any, and 
     other services, but shall not include:

     (i) cost of any capital improvements made after the commencement of the 
     term which are not for the general benefit of tenants of the BUILDING 
     except that in the case of the installation of a substantial labor or cost 
     saving device or operation, Operating Expenses in each year shall include 
     the expense thereof amortized over a reasonable number of years.

     (ii) expenses for painting, redecorating, or other work performed for 
     other tenants in the BUILDING other than painting, redecorating and other 
     work which is standard for the BUILDING.

     (iii) expenses for repairs and other work occasioned by fire, windstorm or 
     other insurable casualty;

     (iv) expenses incurred in leasing or procuring new tenants including lease 
     commissions, advertising expenses and expenses of renovating space for new 
     tenants;

     (v) legal expenses incurred in enforcing the terms of any lease;

     (vi) except as provided above, interest or amortization payment of any 
     mortgages;

     (vii) wages, salaries, or other compensation paid for clerks or attendants 
     in concessions or newsstands operated by LESSOR.

(d)  "Taxes" - The taxes and assessments, special or otherwise and sewer 
     charges, if any, including expenses incurred in connection with disputing 
     or contesting the amounts thereof, levied or assessed for any calendar 
     year (regardless as to when said taxes are to be paid), or partial year, 
     upon or with respect to the BUILDING and the land upon which it is located 
     by Federal, State or Municipal government. Should any governmental 
     authority having jurisdiction hereafter impose a tax and assessment, or 
     either (other than an income tax or a franchise tax), upon or against the 
     Annual Base Rent payable hereunder or on the privilege of renting, leasing 
     or letting real property, either in substitution for, or in lieu of, the 
     taxes and assessments now levied or assessed against said land and the 
     BUILDING, or in addition thereto, such tax and assessment, or either, 
     shall be deemed to constitute a tax and assessment, or either, against 
     said land and the BUILDING for the purposes of this sub-paragraph (d). Any 
     increase in such tax and 



                                       1


<PAGE>   14
                                  EXHIBIT "B"
                                        
                             RENT ESCALATION RIDER



(CONTINUED)



assessments attributable to new additions made after the commencement of the 
term which are not for the general benefit of tenants of the BUILDING shall be 
excluded.

COMPUTATION OF RENTAL ADJUSTMENTS. The Annual Base Rent shall be adjusted 
commencing with the first year of the LEASE term and for each subsequent year 
of the LEASE term in the event that the Operating Expenses and Taxes (as 
defined above) of LESSOR for the BUILDING, including any parking area serving 
the BUILDING, shall in any calendar year during the term of this LEASE, exceed 
the sum of actual expenses for calendar year 1996 per square foot.

The adjustment for the period when the first LEASE year begins to the end of 
said calendar year shall be paid in a lump sum within sixty (60) days of notice 
to LESSEE of such amount, and commencing at the beginning of the next calendar 
year monthly estimated payments shall be made.

Thereafter, for each subsequent calendar year, LESSOR shall make an estimate of 
the Operating Expenses and Taxes for the next calendar year and the monthly 
installments of the Annual Base Rent for the next succeeding calendar year 
shall be adjusted to the extent necessary to pay an estimate Adjusted Annual 
Rent in equal monthly installments commencing with the next due monthly rental 
installment.

During each subsequent calendar year, the LESSOR shall calculate the actual 
Operating Expenses and Taxes for the previous calendar year and furnish LESSEE 
with a statement setting forth the total sum due LESSOR or LESSEE, 
respectively, and such difference, if any, shall be paid by the LESSOR or 
LESSEE, respectively, in a lump sum payment within sixty (60) days of notice to 
LESSEE of such difference.

      (a)   For any fractional portion of a calendar year at the termination of 
this LEASE, any overpayment or underpayment shall be settled and accounted for 
in the same manner as at the end of a full calendar year and shall be based on 
the calendar year Operating Expenses and Taxes to date.

      (b)   LESSOR shall keep and make available to LESSEE, at its corporate 
offices, for a period of twelve (12) months after the statement above referred 
to is rendered to LESSEE, records in reasonable detail of Taxes and Operating 
Expenses for the period covered by such statement and shall permit LESSEE and 
the representatives of LESSEE at LESSOR's expense to examine and audit such 
statements and records at any reasonable time during business hours. IF LESSEE 
shall dispute any item or items included by LESSOR in determining Taxes or 
Operating expenses, and such dispute is not amicably settled between LESSOR and 
LESSEE within thirty (30) days after such statement has been rendered, either 
party may, during the twenty (20) days next following the expiration of said 
thirty (30) day period, notify the other of the election to arbitrate said 
dispute and may then refer such disputed item or items or computation to a 
reputable firm of independent certified public accountants reasonably selected 
by LESSOR for decision of such firm shall be conclusive and binding upon LESSOR 
and LESSEE. The expense involved in such determination shall be borne by the 
party against whom a decision is rendered by said accountants provided that 
when the decision of the arbitrator is party against each party the arbitrator 
shall equitably apportion the expense of the decision between the parties. If 
LESSEE shall not dispute any item or items of any such statement within thirty 
(30) days after such statement has been rendered, LESSEE shall be deemed to 
have approved such statement.



                                       2
<PAGE>   15
                                  EXHIBIT "C"
                                  WORK LETTER

Development:    OFFICE ALPHA - 13140 COIT ROAD     Suite No.:        310
               ----------------------------------             ------------------
                                                                   4,233
               ----------------------------------  Sq.Ft.:   ------------------
Requested By:                                                    8/26/96
               ----------------------------------  Date:      ------------------

<TABLE>
<CAPTION>
=============================================================================================================================
    ITEM                    DESCRIPTION OF WORK/MATERIALS                          QUANTITY       UNIT COST       TOTAL COST
=============================================================================================================================
<S>                         <C>                                                    <C>            <C>             <C> 
CARPET                      Partial replacement                                                                     $2,876.25
- -----------------------------------------------------------------------------------------------------------------------------
Paint                       Repaint throughout                                                                      $3,096.90

- -----------------------------------------------------------------------------------------------------------------------------
Wallcovering                                                                                                           $0.00

- -----------------------------------------------------------------------------------------------------------------------------
Lighting Fixtures                                                                                                   $1,350.00

- -----------------------------------------------------------------------------------------------------------------------------
Electrical Fixtures                                                                                                 $1,080.00

- -----------------------------------------------------------------------------------------------------------------------------
Tile - ceiling                                                                                                       $360.00

- -----------------------------------------------------------------------------------------------------------------------------
Partitions                  Demo and new construction                                                               $1,868.50

- -----------------------------------------------------------------------------------------------------------------------------
Doors                       Doors, labor, stops and hardware                                                        $2,271.50
                            (including touch-up of existing)
- -----------------------------------------------------------------------------------------------------------------------------
Cleaning                    Trash removal and final clean                                                             $250.00

- -----------------------------------------------------------------------------------------------------------------------------
Mill-work &                 Incl. cabinetry and phone board                                                         $1,450.00
shelving
- -----------------------------------------------------------------------------------------------------------------------------
Plumbing & HVAC                                                                                                     $2,800.00

- -----------------------------------------------------------------------------------------------------------------------------
Mini-blinds                                                                                                           $245.00

- -----------------------------------------------------------------------------------------------------------------------------
Coordination &                                                                                                        $565.00
Labor
- -----------------------------------------------------------------------------------------------------------------------------
Sidelight                                                                                                             $400.00

- -----------------------------------------------------------------------------------------------------------------------------
Other                       Insurance, fee, permit and sales tax                                                    $3,348.97

- -----------------------------------------------------------------------------------------------------------------------------
LESSEE HEREBY REQUESTS LESSOR TO PERFORM THE ABOVE                                 ESTIMATED COST                  $21,962.12 
DESCRIBED WORK                                                                                                ---------------
                                                                                   EST. LESSEE COST                     $0.00
                                                                                                              ---------------
                                                                                   LESSOR COST                     $21,962.12
                                                                                   ------------------------------------------
                                                                                               FOR LESSOR'S USE ONLY
                                                                                   ------------------------------------------
                                                                                    Rent per sf
APPROVED BY:                                                                                                 ----------------
            ------------------------------------------------------------------
                                                                                    Finish costs per sf                 $5.19
TITLE:                                                                                                       ----------------
            ------------------------------------------------------------------
                                                                                    Effective Rent per sf
                                                                                                             ----------------
DATE:
- -----------------------------------------------------------------------------------------------------------------------------
</TABLE>
              
     
<PAGE>   16
                                  EXHIBIT "D"

                             SPECIAL SPECIFICATIONS

The construction of the Premises shall conform to the floorplan attached hereto 
and instructions set forth below. Notwithstanding anything contained in Article 
6.2 to the contrary, the cost of these Special Specifications is already 
reflected in the Work Letter included with this Lease as Exhibit "C" and shall 
be borne by Lessor. The cost of any further changes to the Special 
Specifications attached hereto shall thereafter be handled in the manner set 
forth in Article 6.2.

 1   Remove one door to hallway and fill-in with wall.

 2   Remove interior partitions to make one large room. New carpet in this 
     large room. 

 3   Add door as noted.

 4   Demo wall partitioning suites.

 5   Install opening between suites as noted.

 6   Remove one door to hallway and fill-in with wall.

 7   Replace existing with new carpet.

 8   Install door as noted.

 9   Demo existing walls. Patch carpet with reusable material from area marked 
     with number 2.

10   Install plumbing and kitchen cabinetry (8' upper and lower cabinetry) as 
     noted. Allow room for under-the-counter refrigerator. Install water lines 
     for icemaker and coffeemaker.

11   Re-paint suite with color to be selected by Lessee from management office 
     selections.

12   Mini-blinds for all offices and interior glass walls.

13   Clean remaining, existing carpet in all areas other than those marked by 
     numbers 2 and 7.

14   Create closet with door and shelving.



<PAGE>   17
                                  EXHIBIT "D"

                             SPECIAL SPECIFICATIONS

                                  (continued)






                      [DIAGRAM OF SPECIAL SPECIFICATIONS]








<PAGE>   18
                                  EXHIBIT "E"

                             RULES AND REGULATIONS

1.   Nothing shall be affixed to or projected beyond the outside of the 
BUILDING by LESSEE without the prior written consent of LESSOR.

2.   Unless expressly permitted by LESSOR, no sign, advertisement, notice or 
other lettering shall be exhibited, inscribed, painted or affixed on any part 
of the outside or inside of the BUILDING, except on the glass or panels of the 
doors of the PREMISES, and then only of subject matter and such color, size, 
style and material as shall conform to the specification of LESSOR. LESSOR 
reserves the right to remove all other signs or lettering, without notice to 
LESSEE, at the expense of LESSEE.

3.   No show cases or other articles shall be affixed to any part of the 
exterior of the building, nor placed in halls, corridors, or vestibules without 
the prior written consent of LESSOR.

4.   Any newspaper, magazine or other advertising done from said PREMISES, or 
referring to said PREMISES or the BUILDING, which in the opinion of LESSOR is 
objectionable, shall be immediately discontinued upon notice from LESSOR.

5.   Unless expressly permitted by LESSOR, no bicycle or other vehicle and no 
animal or bird shall be brought or permitted to be in the BUILDING or any part 
thereof.

6.   Unless expressly permitted by LESSOR, all doors to said PREMISES are to be 
kept closed at all times except when in actual use for entrance to or exit from 
said PREMISES. LESSEE shall be responsible for the locking of doors and the 
closing of transoms and windows in and to said PREMISES. LESSEE shall be 
responsible for any damage or loss resulting from violation of this rule.

7.   Unless LESSOR gives prior written consent in each and every instance, 
LESSEE shall not install or operate any steam or internal combustion engine, 
boiler, machinery, refrigerating or heating device or air conditioning 
apparatus in or about said PREMISES, or carry on any mechanical business 
therein. If consent is given, all equipment of any electrical or mechanical 
nature shall be placed in settings which absorb and prevent vibration, noise, 
or annoyance, or the spillage of leakage of fluids, oils or grease on the 
floors of said PREMISES.

8.   Moving or delivery of furniture, trade fixtures and equipment, and freight 
by or for LESSEE shall be done at such time and in such manner as may be 
required by LESSOR. LESSEE shall list with LESSOR any and all furniture, trade 
fixtures and equipment, and similar articles to be removed from the BUILDING, 
and the list must be approved at the office of the BUILDING before building 
employees shall permit any article to be removed. LESSOR reserves the right, 
but shall not be obligated, to inspect all articles being moved in or out of 
the BUILDING, and LESSOR shall not be liable to LESSEE or to any other person 
for loss, or damage to, any furniture, trade fixtures and equipment or other 
personal property from any cause.

9.   Unless expressly permitted by LESSOR, LESSEE shall not place or allow 
anything to be against or near the glass of partitions or doors of said 
PREMISES, or be unsightly from halls, corridors, or exterior of the BUILDING.

10.  Unless expressly permitted by LESSOR, no additional locks or similar
devices shall be attached to any door or window and no keys other than those
provided by LESSOR shall be made for any door. If more than two keys for one
lock are desired by LESSEE, LESSOR shall provide the same upon payment
thereafter by LESSEE. LESSEE shall obtain keys from LESSOR only and from no
other source. Upon termination of this LEASE or of LESSEE'S possession, LESSEE
shall surrender all keys of said PREMISES and shall provide LESSOR with the then
current combination for any combination locks on safes, cabinets and vaults.

11.  LESSEE shall not make or permit any noise or odor that is objectionable to 
LESSOR or to other occupants of the BUILDING to emanate from said PREMISES, and 
shall not create or maintain a nuisance therein, and shall not disturb, solicit 
or canvass any occupant of the BUILDING, and shall not do any act tending to 
injure the reputation of the BUILDING. LESSEE shall not install or operate any 
phonograph, musical instrument, radio or television receiver or similar device 
in the BUILDING without prior approval of LESSOR. The use thereof, if 
permitted, shall be subject to control by LESSOR to the end that others shall 
not be disturbed or annoyed.

12.  LESSEE shall not overload any floor. LESSOR may, but shall not be required 
to, direct the routing and placement of safes and other heavy articles. Safes, 
furniture and all large articles shall be brought into said PREMISES or removed 
therefrom at the LESSEE'S sole risk and responsibility.

13.  LESSEE shall not place or permit to be placed any article of any kind on 
the window ledges or elsewhere on the exterior walls.

14.  No electrical wires, telegraphs, telegraph call boxes, antennae, aerial 
wires or other electrical equipment or apparatus shall be installed inside or 
outside of the BUILDING without the consent of LESSOR.

15.  LESSOR reserves the right, but shall not be held obligated, to exclude or 
eject from the BUILDING any or all solicitors, canvassers or peddlers, and any 
persons conducting themselves in such manner as, in the sole judgment of 
LESSOR, constitutes an annoyance to any of the tenants of the BUILDING, or an 
interference with LESSOR'S operation of the BUILDING, or who are otherwise 
undesirable.

16.  No article hazardous on the account of fire and no explosive shall be 
brought into said PREMISES or into the BUILDING. The storage and use of all 
flammable and volatile materials or substances shall be in conformity with 
applicable law, rules and regulations of all duly constituted public 
authorities.

17.  The PREMISES hereby leased shall not be used for lodging or sleeping 
purposes or for any immoral or illegal purpose, and no cooking of food shall be 
done therein.

18.  The sidewalks, entrances, passages, courts, vestibules, stairways, 
corridors or halls shall not be obstructed or encumbered by any tenant or used 
for any purpose other than ingress and egress to and from the PREMISES.

19.  No curtains, blinds, shades or screens shall be attached to or hung in, 
or used in connection with, any window or door of the PREMISES, except as 
specified by LESSOR.

20.  The sashes, sash doors, skylights, windows and doors that reflect or admit 
light and air into the halls, passageways or other public places in the 
BUILDING shall not be covered or obstructed by any tenant.

21.  The water, wash closets and plumbing fixtures shall not be used for any 
purposes other than those for which constructed. No sweepings, rubbish, rags or 
other substances shall be thrown therein. No person shall waste water by tying 
back or wedging the faucets, or in any other manner. All damage resulting from 
misuse of fixtures shall be borne by LESSEE who, or whose servants, employees, 
agents, visitors or licensees, shall have caused the same.



<PAGE>   19

22.  If any tenant desires telegraphic, telephonic or other electrical 
connections, LESSOR or its agents will direct the electricians as to where and 
how the wires may be introduced and without such directions, no boring or 
cutting for wires will be permitted. Any such installation and connection shall 
be made at LESSEE'S expense, and in firm compliance with codes.

23.  Except as permitted by LESSOR, LESSEE shall not mark upon, paint signs 
upon, cut, drill into, drive nails or screws into, or in any way deface the 
walls, ceilings, partitions or floors of the PREMISES or of the BUILDING. Any 
defacement, damage or injury caused by TENANT, its agents or employees, shall 
be at LESSEE'S expense.

24.  LESSEE shall not lay linoleum, or other similar floor covering, so that 
the same shall come in direct contact with the floor of the PREMISES without 
the prior approval of LESSOR, and, if linoleum or other similar floor covering 
is desired to be used, an interlining of builder's deadening felt shall be 
first affixed to the floor, by a paste or other material, soluble in water, the 
use of cement or other similar adhesive material being expressly prohibited.

25.  Unless approved by LESSOR in written form, no space in the BUILDING shall 
be used for manufacturing.

26.  No tenant shall throw anything out of the doors, windows, skylights, or 
down the passageways, courts, elevator shafts, ventilating ducts or shafts of 
the BUILDING.

27.  The requirements of tenants will be attended to only upon application to 
the office of the LESSOR. Employees of the LESSOR shall not perform any work or 
do anything outside of their regular duties, unless under special instructions 
from the LESSOR.

28.  The installation and use of a vending machine in the BUILDING is 
prohibited without the LESSOR'S consent in writing.

29.  LESSEE shall not employ any person or persons other than the janitor of 
the LESSOR for the purpose of cleaning or taking care of the PREMISES without 
the consent of LESSOR. LESSOR shall be in no ways responsible to LESSEE for any 
loss of property from the PREMISES, however occurring, or for any damage done 
to LESSEE'S furniture or equipment by the janitor or any of his staff or by any 
other person or persons whomsoever.

30.  Any painting or decorating as may be agreed to be done by and at the 
expense of LESSOR shall be done during regular working hours. Should LESSEE 
desire such work done on Sunday, holidays or outside of regular working hours, 
LESSEE shall pay for the extra cost thereof.

31.  In case of invasion, mob, riot, public excitement or other commotion, the 
LESSOR reserves the right to prevent access to the BUILDING during the 
continuance of same by closing the doors or otherwise, for the safety of the 
tenants and protection of the property in the BUILDING.

32.  Conduit required by Building Department codes and rulings for LESSEE's 
telephone and other installations in the return air plenum suspended ceiling 
shall be paid for by the LESSEE.

The LESSOR at all times shall have the right to amend, modify or waive any of 
the foregoing rules and regulations and to make such other and further rules 
and regulations as the LESSOR may adopt.

The failure of the LESSOR to seek redress for violation of, or insist upon the
strict performance of, any covenant or conditions of this LEASE or any of the
rules and regulations set forth above or hereafter adopted by LESSOR, shall not
prevent a subsequent act, which would have originally constituted a violation,
from having all the force and effect of an original violation. The receipt by
LESSOR of rent with knowledge of the breach of any covenant of this LEASE or
breach of these rules and regulations shall not be deemed a waiver of such
breach. The failure of LESSOR to enforce any of these rules and regulations as
set forth above or hereafter adopted against LESSEE and/or any other tenant in
the BUILDING shall not be deemed a waiver of any such rules and regulations.

LESSOR shall not be liable to LESSEE for violation of any said rules and 
regulations or the breach of any covenant or condition in any LEASE by any 
other tenant in the BUILDING.

No act or thing done or omitted to be done by LESSOR or LESSOR'S agent during 
the term of the LEASE which is necessary to enforce these rules and regulations 
shall constitute an eviction by LESSOR nor shall it be deemed an acceptance or 
surrender of said PREMISES, and no agreement to accept such surrender shall be 
valid unless in writing signed by LESSOR. No employee of LESSOR or LESSOR's 
agent shall have any power to accept the keys of said PREMISES prior to the 
termination of the leasehold agreement. The delivery of keys to any employee of 
LESSOR or LESSOR's agents shall not operate as a termination of the LEASE or a 
surrender of the PREMISES. These rules and regulations shall be binding upon 
heirs, successors, representatives and assigns of the LESSEE.



<PAGE>   1
                                                                  EXHIBIT 10.15



                            PATENT LICENSE AGREEMENT

                                    between

                            LUCENT TECHNOLOGIES INC.

                                       and

                               EDIFY CORPORATION

                        Effective as of November 1, 1998

                                Relating to [*]




[*] = OMITTED PURSUANT TO A CONFIDENTIAL TREATMENT
      REQUEST. THE MATERIAL HAS BEEN FILED SEPARATELY
      WITH THE SECURITIES AND EXCHANGE COMMISSION.

<PAGE>   2

                            PATENT LICENSE AGREEMENT

                                TABLE OF CONTENTS
<TABLE>
<CAPTION>
                                                                           Page
                                                                           ----
<S>                                                                        <C> 
ARTICLE I - GRANTS OF LICENSES...........................................    1
 
    1.01 Grant............................................................   1
    1.02 Duration.........................................................   1 
    1.03 Scope............................................................   1
    1.04 Ability to Provide Licenses......................................   3
    1.05 Joint Inventions.................................................   3
    1.06 Publicity........................................................   4

ARTICLE II - ROYALTY AND PAYMENTS.........................................   4

    2.01 Up Front License Fee and Royalty Calculation.....................   4
    2.02 Accrual..........................................................   5
    2.03 Exclusions.......................................................   6
    2.04 Records and Adjustments..........................................   6
    2.05 Reports and Payments.............................................   7

ARTICLE III - TERMINATION.................................................   8

    3.01 Breach...........................................................   8
    3.02 Voluntary Termination............................................   8
    3.03 Survival.........................................................   9

ARTICLE IV - MISCELLANEOUS PROVISIONS.....................................   9

    4.01 Disclaimer.......................................................   9
    4.02 [*] Assignability; Mergers and Acquisitions......................   9
    4.03 Addresses........................................................  14
    4.04 Taxes............................................................  14
    4.05 Choice of Law....................................................  15
    4.06 Integration......................................................  15
    4.07 Outside the United States........................................  16
    4.08 Dispute Resolution...............................................  16
    4.09 Releases.........................................................  16
    4.10 Severability.....................................................  17
    4.11 Multiple Counterparts............................................  17
    4.12 Headings.........................................................  17
    4.13 Modification.....................................................  17
    4.14 Representation by Counsel........................................  18
    4.15 Non-Agency.......................................................  18
</TABLE>


[*] = OMITTED PURSUANT TO A CONFIDENTIAL TREATMENT
      REQUEST. THE MATERIAL HAS BEEN FILED SEPARATELY
      WITH THE SECURITIES AND EXCHANGE COMMISSION.


                                       i
<PAGE>   3
<TABLE>
<CAPTION>
                                                                           Page
                                                                           ----
<S>                                                                        <C> 
APPENDIX - DEFINITIONS...................................................   20

EXHIBIT A................................................................   25

EXHIBIT B................................................................   26
</TABLE>


                                       ii
<PAGE>   4
                            PATENT LICENSE AGREEMENT

Effective as of November 1, 1998 ("EFFECTIVE DATE"), LUCENT TECHNOLOGIES INC., a
Delaware Corporation ("LUCENT"), having an office at 600 Mountain Avenue, Murray
Hill, New Jersey 07974, and EDIFY CORPORATION, a Delaware Corporation ("EDIFY"),
having an office at 2840 San Tomas Expressway, Santa Clara, California 95051,
agree as follows: *

                                    ARTICLE I
                               GRANTS OF LICENSES

1.01 GRANT

     (a) LUCENT grants to EDIFY a personal, nonexclusive, worldwide, and
non-transferable (except as provided in Article IV) license under LUCENT's
LICENSED PATENTS for:

                                      [*]

     (b) EDIFY grants to LUCENT a personal, nonexclusive, worldwide,
royalty-free, and non-transferable (except as provided in Article IV) license
under EDIFY's LICENSED PATENTS for;

                                      [*]

1.02 DURATION

Subject to the provisions of ARTICLE III and Section 4.02, all licenses granted
to both parties herein shall be effective for the LIMITED PERIOD provided that
EDIFY provides the payments pursuant to Sections 2.01 (a), 2.01 (b) and 2.01
(c).

1.03 SCOPE

     (a) The licenses granted herein are licenses to.

            (i) make, have made, use, lease, sell, offer for sale, import, and
otherwise distribute to customers [*] Products (including the licensing of such
[*] Products to customers);

- ----------

* ANY TERM IN CAPITAL LETTERS WHICH IS DEFINED IN THE DEFINITIONS APPENDIX SHALL
  HAVE THE MEANING SPECIFIED THEREIN.


[*] = OMITTED PURSUANT TO A CONFIDENTIAL TREATMENT
      REQUEST. THE MATERIAL HAS BEEN FILED SEPARATELY
      WITH THE SECURITIES AND EXCHANGE COMMISSION.
<PAGE>   5
            (ii) make, have made, use and import machines, tools, materials and
other instrumentalities, insofar as such machines, tools, materials and other
instrumentalities are involved in or incidental to the development, manufacture,
testing or repair of [*] Products which are or have been made, used, leased,
owned, sold, licensed or imported by the grantee of such license; and

            [*]

     (b) Licenses granted herein to EDIFY or to LUCENT are not to be construed
as consent by the grantor to any act which may be performed by the grantee,
except that neither party shall claim that any act performed by the other party,
its SUBLICENSEES or, in the case of EDIFY, [*] (in accordance with Section
1.03(a)(iii)), within the express scope of the patents granted or permitted
under this Agreement to the other party constitutes direct infringement,
contributory infringement, or inducement to infringe that party's LICENSED
PATENTS.

     (c) The grant of each license hereunder includes the right to grant
sublicenses within the scope of such license to a party's RELATED COMPANIES for
so long as they remain its RELATED COMPANIES. Any RELATED COMPANY to whom a
party grants a sublicense hereunder shall be referred to as its "SUBLICENSEES,"
Any such sublicense may be made effective retroactively,


[*] = OMITTED PURSUANT TO A CONFIDENTIAL TREATMENT
      REQUEST. THE MATERIAL HAS BEEN FILED SEPARATELY
      WITH THE SECURITIES AND EXCHANGE COMMISSION.


                                        2
<PAGE>   6
but not prior to the Effective Date hereof, nor prior to the sublicensee's
becoming a RELATED COMPANY of such party. Except as provided in this Section
1.03(c), no party shall have the right to grant sublicenses under the other
party's LICENSED PATENTS.

1.04 ABILITY TO PROVIDE LICENSES

     (a) It is recognized that certain actions of the parties to this Agreement
may limit their ability to provide licenses hereunder without constituting a
breach. In particular, (i) prior to the earliest filing of a patent application
disclosing an invention of a party or its SUBSIDIARY, such party or SUBSIDIARY
may assign to a third party the title to patents on such invention, or (ii)
prior to the execution of this Agreement, a party or its SUBSIDIARY may have
limited by contract its ability to provide licenses hereunder with respect to
certain patents or technologies.

     (b) Each party agrees to disclose to the other party, promptly upon receipt
of a written request for such disclosure, any such assignment or other
contractual limitation with respect to any patent and/or technology which is
specifically identified in such request.

     (c) Each party represents that it has already disclosed to the other party
any such assignment or other contractual limitation currently in effect with
respect to any patent and/or technology specifically identified in any such
disclosure request received by it prior to execution of this Agreement.

     (d) Each party represents and warrants that to its best knowledge it either
owns all of its LICENSED PATENTS or has sufficient rights therein to grant to
the other party all the rights granted to it under this Agreement.

     (e) A party's failure to meet any obligation hereunder, due to the
assignment of title to any invention or patent, or the granting of any licenses,
to the United States Government or any agency or designee thereof pursuant to a
statute or regulation of, or contract with, such Government or agency, shall not
constitute a breach of this Agreement.

1.05 JOINT INVENTIONS

     (a) There are countries (not including the United States) which require the
express consent of all inventors or their assignees to the grant of licenses or
rights under patents issued in such countries for joint inventions.

     (b) Each party shall give such consent, or shall obtain such consent from
its RELATED COMPANIES, its employees or employees of any of its RELATED
COMPANIES, as required to make full and effective any such licenses and rights
respecting any joint invention granted to the grantee hereunder by such party
and by another licensor of such grantee.


                                       3
<PAGE>   7
     (c) Each party shall take steps which are reasonable under the
circumstances to obtain from third parties whatever other consents are necessary
to make full and effective such licenses and rights respecting any joint
invention purported to be granted by it hereunder. If, in spite of such
reasonable steps, such party is unable to obtain the requisite consents from
such third parties, the resulting inability of such party to make full and
effective its purported grant of such licenses and rights shall not be
considered to be a breach of this Agreement.

1.06 PUBLICITY

Nothing in this Agreement shall be construed as conferring upon either party or
its RELATED COMPANIES any right to include in advertising, packaging or other
commercial activities related to a LICENSED PRODUCT, any reference to the other
party (or any of its RELATED COMPANIES), its trade names, trademarks or service
marks in a manner which would be likely to cause confusion or to indicate that
such LICENSED PRODUCT is in any way certified by the other party hereto or its
RELATED COMPANIES; provided, however, each party may inform others that its [*]
Products are licensed under the other party's LICENSED PATENTS, as defined
herein.

                                   ARTICLE II

                              ROYALTY AND PAYMENTS

2.01 UP-FRONT LICENSE FEE AND ROYALTY CALCULATION

In consideration of the releases set forth in Section 4.09 and in payment for
the grant of rights hereunder by LUCENT to EDIFY for the LIMITED PERIOD, EDIFY
shall pay to LUCENT the payments set forth in subsections (a), (b), and (c)
below.

     (a) An up-front license fee of eight million United States dollars (U.S.
$8,000,000.00) that is payable as;

          (i)  a sum of five million United States dollars (U.S. $5,000,000.00)
               payable upon execution of this Agreement; and

          (ii) a sum of three million United States dollars (U.S. $3,000,000.00)
               payable in six equal annual installments of five hundred thousand
               United States dollars (U.S. $500,000.00), plus interest, [*] at
               the rate of [*] percent [*%]. For the convenience of EDIFY and
               LUCENT, EDIFY shall pay the three million United States dollars
               in accordance with the following schedule:


[*] = OMITTED PURSUANT TO A CONFIDENTIAL TREATMENT
      REQUEST. THE MATERIAL HAS BEEN FILED SEPARATELY
      WITH THE SECURITIES AND EXCHANGE COMMISSION.


                                        4
<PAGE>   8

<TABLE>
<CAPTION>
                                   AMOUNT
              ----------------------------------------------
  PAYMENT     (U.S. DOLLARS)     (INTEREST)      (TOTAL DUE)       DATE DUE
  -------     --------------     -----------     -----------     ------------
<S>           <C>                <C>             <C>             <C>
     1         $500,000.00        [*]             [*]              Nov. 1, 1999
     2         $500,000.00        [*]             [*]              Nov. 1, 2000
     3         $500,000.00        [*]             [*]              Nov. 1, 2001
     4         $500,000.00        [*]             [*]              Nov. 1, 2002
     5         $500,000.00        [*]             [*]              Nov. 1, 2003
     6         $500,000.00        [*]             [*]              Nov. 1, 2004
</TABLE>

     (b) A royalty in the amount of [*] ([*]) of the [*] of EDIFY and its
SUBLICENSEES [*] for its fiscal year 2004 (i.e., January 1, 2004 to December 31,
2004) that is in excess of the "2004 YEARLY CAP," where the 2004 YEARLY CAP is
equal to [*] ([*]) of the [*] of EDIFY [*] for the fiscal year [*] (i.e.,
January 1, [*] to December 31, [*]).

     (c) A royalty in the amount of [*] ([*]) of the [*] of EDIFY and its
SUBLICENSEES [*] for its Fiscal year 2005 (i.e., January 1, 2005 to December 31,
2005) that is in excess of the "2005 YEARLY CAP", where the 2005 YEARLY CAP is
equal to [*] ([*]) of the [*] of EDIFY [*} for the fiscal year [*]. For clarity,
the royalty calculation for this section 2.01(c) shall be performed using the
[*] [*], despite the fact that the LIMITED PERIOD ends prior to December 31,
[*].

     (d) In no event shall the sums paid under this Section 2.01 (or any portion
thereof) be refunded to EDIFY or be credited toward any other fees due
hereunder, except as provided in section 2.04(b).

2.02 ACCRUAL

     (a) Pursuant to Sections 2.01(b), 2.01(c) and 4.02, royalty shall accrue
with respect to EDIFY [*] on the date on which EDIFY accounts for such [*], for
the purposes of [*] in its [*] [*] and shall become payable at the time
specified in Paragraph 2.05(b). Obligations to pay accrued royalties shall
survive termination of licenses and rights pursuant to Article III and the
expiration of any patent.

     (b) When a company ceases to be a RELATED COMPANY of EDIFY, royalties which
have accrued with respect to [*] of such company, but which have not been paid,
shall become payable with EDIFY's next scheduled royalty payment.


[*] = OMITTED PURSUANT TO A CONFIDENTIAL TREATMENT
      REQUEST. THE MATERIAL HAS BEEN FILED SEPARATELY
      WITH THE SECURITIES AND EXCHANGE COMMISSION.


                                       5
<PAGE>   9
     (c) Notwithstanding any other provisions hereunder, royalty shall accrue
and be payable only to the extent that enforcement of EDIFY's obligation to pay
such royalty would not be prohibited by applicable law.

2.03 EXCLUSIONS

Any [*] Product may be treated by EDIFY as not licensed and not subject to
royalty with respect to sales, leases or licenses of such Product if the
purchaser is licensed under the relevant LUCENT patents to have said product
made and/or imported, and the purchaser advises EDIFY, in writing at or prior to
the time of such sale, that it is exercising its own license under such one or
more patents with respect to such manufacture and/or importation.

2.04 RECORDS AND ADJUSTMENTS

     (a) During any period in which a royalty payment may be due, EDIFY, or its
acquiring third party, shall keep full, clear and accurate records of data
reasonably required to enable an independent auditor to ascertain the proper
royalty due as provided by this Agreement. EDIFY or its acquirer shall retain
such records for at least five (5) years from the sale, lease or putting into
use of such product. Such records shall at reasonable times during business
hours be available upon at least five (5) business days advance written notice,
for inspection and copying by an independent auditor chosen by LUCENT and
consented to by EDIFY or its acquirer (which consent shall not be reasonably
withheld). Any and all non-public information relating to EDIFY or its acquirer
revealed in the course of such audit shall be kept confidential by the auditor.
Such non-public information shall not be disclosed to anyone other than
employees of the auditor who have a reasonable need to know in connection with
such audit, and shall not be used for any purpose other than determining the
correctness of the royalty payments made hereunder. The auditor may, however,
reveal to LUCENT only its final determination as to the correctness of the
royalties, but shall not reveal the details of non-public information related to
EDIFY or its acquirer revealed or learned by the auditor during the course of
the audit. Prompt adjustment shall be made to compensate for any errors in
royalty payments discovered by the auditor.

     (b) Independent of any such examination, LUCENT will credit to EDIFY the
amount of any overpayment of royalties made in error which is identified and
fully explained in a written notice to LUCENT delivered within twelve (12)
months after the due date of the payment which included such alleged
overpayment, provided that LUCENT is able to verify, to its own satisfaction,
the existence and extent of the overpayment.

     (c) No refund, credit or other adjustment of royalty payments shall be made
by LUCENT except as provided in this Section 2.04. Rights conferred by this
Section 2.04 shall not be affected by any statement appearing on any check or

[*] = OMITTED PURSUANT TO A CONFIDENTIAL TREATMENT
      REQUEST. THE MATERIAL HAS BEEN FILED SEPARATELY
      WITH THE SECURITIES AND EXCHANGE COMMISSION.


                                        6
<PAGE>   10
other document, except to the extent that any such right is expressly waived or
surrendered by a party having such right and signing such statement.

2.05 REPORTS AND PAYMENTS

     (a) Royalty payments due under Sections 2.01(b), 2.01(c), 4.02(d)(ii), or
     4.02(e)(iii)(1)(bb) shall be due by the following dates:

          (i)  [*] days after the end of the [*] of EDIFY's or its acquirer's
               fiscal year, for royalties accrued in the [*] of such fiscal
               year; and

          (ii) [*] days after the end of the [*] of EDIFY's or its acquirer's
               fiscal year, for royalties accrued in the [*] of such fiscal
               year.

     (b) With respect to Sections 4.02(d)(ii) or 4.02(e)(iii)(1)(bb), if the
     LIMITED PERIOD expires on a day other than the last day of [*] of the
     fiscal year of the separate, identifiable business (Section 4.02(d)(ii)) or
     [*] the [*] for the purposes of royalty calculations under Sections
     4.02(d)(ii) or 4.02(e)(iii)(1)(bb) in the [*] in which the LIMITED PERIOD
     expires shall be calculated by prorating the [*] in such [*] based on the
     number of days in the [*] within the LIMITED PERIOD (for instance, if there
     are [*] in a [*] and [*] of them are within the LIMITED PERIOD, the [*] in
     that [*] for the purpose of royalty calculations shall be [*] of the [*]
     for that [*]).

     [*]

     (d) Regardless of whether any royalty payment is due on the dates listed in
     section 2.05(a), on each of such dates EDIFY, or [*] shall furnish to
     LUCENT at the address specified in Section 4.03 a statement, certified by a
     responsible official of EDIFY or its acquirer, including the following:

          (i)    EDIFY'S [*] for the period corresponding to the due date [*];


[*] = OMITTED PURSUANT TO A CONFIDENTIAL TREATMENT
      REQUEST. THE MATERIAL HAS BEEN FILED SEPARATELY
      WITH THE SECURITIES AND EXCHANGE COMMISSION.


                                        7
<PAGE>   11
          (ii)   If the report is for the [*] and [*], EDIFY'S, [*], [*] for the
                 fiscal year as of the end of the [*];

          (iii)  the amount of the YEARLY CAP in effect and the amount of [*] in
                 excess of such YEARLY CAP upon which royalties are payable;

          (iv)   all exclusions from royalty pursuant to Section 2.03 and
                 supporting explanations therefor; and

          (v)    the amount of royalty due, if any.

     (e) EDIFY [*] shall pay any royalty payments due in United States dollars
     to LUCENT at the address specified in Section 4.03. Any conversion to
     United States dollars shall be at the prevailing rate for bank cable
     transfers as quoted, by leading United States banks in New York City
     dealing in the foreign exchange market, on the last day of the [*] ,
     whichever corresponds to the royalty payment due, of EDIFY's [*].

     (f) Overdue payments hereunder shall be subject to a late payment charge
     calculated at an annual rate of [*] percentage points ([*]%) [*] during
     delinquency. If the amount of such late payment charge exceeds the maximum
     permitted by law, such charge shall be reduced to such maximum.


                                   ARTICLE III
                                   TERMINATION

3.01 BREACH

In the event of a material breach of this Agreement by either party, the other
party may, in addition to any other remedies that it may have, at any time
terminate all licenses and rights granted by it hereunder by not less than [*]
([*]) [*] written notice specifying such breach, unless within the period of
such notice all breaches specified therein shall have been remedied. Upon any
such termination by LUCENT of EDIFY's licenses and rights hereunder, any unpaid
installment payments under Section 2.01(a) shall no longer be due and no further
royalties shall accrue hereunder after the date of such termination.

3.02 VOLUNTARY TERMINATION


[*] = OMITTED PURSUANT TO A CONFIDENTIAL TREATMENT
      REQUEST. THE MATERIAL HAS BEEN FILED SEPARATELY
      WITH THE SECURITIES AND EXCHANGE COMMISSION.


                                       8
<PAGE>   12
By written notice to LUCENT, EDIFY [*] may voluntarily terminate all or a
specified portion of the licenses and rights granted to it hereunder. Upon any
such termination by EDIFY, any unpaid installment payments under Section 2.01(a)
shall no longer be due and no further royalties shall accrue hereunder after the
date of such termination. Such notice shall specify the effective date (not more
than [*] ([*]) [*] after the giving of said notice) of such termination and
shall clearly specify any affected patent, invention or product.

3.03 SURVIVAL

     (a) If a company ceases to be a SUBSIDIARY of a party, licenses and rights
granted hereunder with respect to patents of such company issued prior to the
date of such cessation shall not be affected by such cessation.

     (b) Any termination of licenses and rights of a party under the provisions
of this Article III shall not affect such party's licenses, rights and
obligations with respect to any LICENSED PRODUCT made, sold, used, imported,
leased, licensed, or otherwise distributed prior to such termination, and shall
not affect the other party's licenses and rights (and obligations related
thereto) hereunder.

     (c) If one party's licenses and/or rights under this Agreement are
terminated under Section 4.02 before the end of the LIMITED PERIOD, the other
party's licenses and rights under this Agreement shall also be terminated at the
same time.

     (d) The provisions of Sections 1.06, 2.02, 2.04(a), 2.05, 3.03, 4.03, 4.04,
4.05, 4.06, 4.07(a), 4.08, and 4.09 will survive the expiration or termination
of this Agreement.

                                   ARTICLE IV

                            MISCELLANEOUS PROVISIONS

4.01 DISCLAIMER

NEITHER PARTY NOR ANY OF ITS RELATED COMPANIES MAKES ANY REPRESENTATIONS,
EXTENDS ANY WARRANTIES OF ANY KIND, ASSUMES ANY RESPONSIBILITY OR OBLIGATIONS
WHATEVER, OR CONFERS ANY RIGHT BY IMPLICATION, ESTOPPEL OR OTHERWISE, OTHER THAN
THE LICENSES, RIGHTS AND WARRANTIES HEREIN EXPRESSLY GRANTED.

4.02 [*] ASSIGNABILITY; MERGERS AND ACQUISITIONS

     (a) The parties hereto have entered into this Agreement in contemplation of
personal performance, each by the other, and intend that the licenses and rights
granted hereunder to a party not be extended to entities other


[*] = OMITTED PURSUANT TO A CONFIDENTIAL TREATMENT
      REQUEST. THE MATERIAL HAS BEEN FILED SEPARATELY
      WITH THE SECURITIES AND EXCHANGE COMMISSION.


                                        9
<PAGE>   13
than such party's RELATED COMPANIES without the other party's express written
consent, except as otherwise expressly permitted herein. All of LUCENT's rights,
title and interest in this Agreement and any licenses and rights granted to it
hereunder may be assigned to [*].

     (b) The licenses granted hereunder to EDIFY shall extend for the LIMITED
PERIOD to [*]


[*] = OMITTED PURSUANT TO A CONFIDENTIAL TREATMENT
      REQUEST. THE MATERIAL HAS BEEN FILED SEPARATELY
      WITH THE SECURITIES AND EXCHANGE COMMISSION.


                                       10
<PAGE>   14
               [*]


[*] = OMITTED PURSUANT TO A CONFIDENTIAL TREATMENT
      REQUEST. THE MATERIAL HAS BEEN FILED SEPARATELY
      WITH THE SECURITIES AND EXCHANGE COMMISSION.


                                       11
<PAGE>   15
               [*]


[*] = OMITTED PURSUANT TO A CONFIDENTIAL TREATMENT
      REQUEST. THE MATERIAL HAS BEEN FILED SEPARATELY
      WITH THE SECURITIES AND EXCHANGE COMMISSION.


                                       12
<PAGE>   16
                              [*]


[*] = OMITTED PURSUANT TO A CONFIDENTIAL TREATMENT
      REQUEST. THE MATERIAL HAS BEEN FILED SEPARATELY
      WITH THE SECURITIES AND EXCHANGE COMMISSION.


                                       13
<PAGE>   17
     [*]

4.03 ADDRESSES

     (a) Any notice or other communication hereunder shall be sufficiently given
to EDIFY when sent by certified mail addressed to General Counsel, Edify
Corporation, 2840 San Tomas Expressway, Santa Clara, California 95051, or to
LUCENT when sent by certified mail addressed to Contract Administrator,
Intellectual Property Organization, LUCENT Technologies Inc., Suite 105, 14645
N.W. 77th Avenue, Miami Lakes, Florida 33014. Changes in such addresses may be
specified by written notice.

     (b) Payments by EDIFY shall be made to LUCENT at Sun Trust, P.O. Box
913021, Orlando, Florida 32891-3021. Alternatively, payments to LUCENT may be
made by bank wire transfers to LUCENT's account: LUCENT Technologies Licensing
Account No. [*], Swift Code: [*], ABA Code: [*], at Chase Manhattan Bank, N.A.,
55 Water Street, New York, New York 10041. Changes in such address or account
may be specified by written notice.

4.04 TAXES

EDIFY shall pay any tax, duty, levy, customs fee, or similar charge ("taxes"),
including interest and penalties thereon, however designated, imposed as a
result


[*] = OMITTED PURSUANT TO A CONFIDENTIAL TREATMENT
      REQUEST. THE MATERIAL HAS BEEN FILED SEPARATELY
      WITH THE SECURITIES AND EXCHANGE COMMISSION.


                                       14
<PAGE>   18
of the operation or existence of this Agreement, including taxes which EDIFY is
required to withhold or deduct from payments to LUCENT, except (i) net income
taxes imposed upon LUCENT by any governmental entity within the United States
(the fifty (50) states and the District of Columbia), and (ii) net income taxes
imposed upon LUCENT by jurisdictions outside the United States which are
allowable as a credit against the United States Federal income tax of LUCENT or
any of its SUBSIDIARIES. In order for the exception in (ii) to be effective,
EDIFY must furnish to LUCENT evidence sufficient to satisfy the United States
taxing authorities that such taxes have been paid. Such evidence must be
furnished to LUCENT within thirty (30) days of issuance by the local taxing
authority.

4.05 CHOICE OF LAW

The parties are familiar with the principles of New York commercial law, and
desire and agree that the law of New York, exclusive of its conflict of laws
provisions, shall apply in any dispute arising with respect to this Agreement.

4.06 INTEGRATION

This Agreement sets forth the entire agreement and understanding between the
parties as to the subject matter hereof and merges all prior discussions between
them. Neither of the parties shall be bound by any warranties, understandings or
representations with respect to such subject matter other than as expressly
provided herein or in a writing signed with or subsequent to execution hereof by
an authorized representative of the party to be bound thereby.


                                       15
<PAGE>   19
4.07 OUTSIDE THE UNITED STATES

     (a) There may be countries in which a party hereto may have, as a
consequence of this Agreement, rights against infringers of the other party's
patents licensed hereunder. Each party hereby waives any such right it may have
by reason of any third party's infringement or alleged infringement of any such
patents.

     (b) EDIFY hereby agrees to register or cause to be registered, to the
extent required by applicable law, and without expense to LUCENT or any of its
RELATED COMPANIES, any agreements wherein sublicenses are granted by it under
LUCENT's LICENSED PATENTS. EDIFY hereby waives any and all claims or defenses,
arising by virtue of the absence of such registration, that might otherwise
limit or affect its obligations to LUCENT.

4.08 DISPUTES

     If a dispute arises out of or relates to this Agreement, or the breach,
termination or validity thereof, the parties agree to submit the dispute to a
sole mediator selected by the parties or to mediation by the American
Arbitration Association ("AAA"). If not thus resolved within [*] days of the
mediation, the parties may by mutual agreement extend the time permitted to
resolve such dispute to within a mutually agreed to time period. If the dispute
is not resolved within the [*] of the mediation and not extended, or if extended
and not resolved within the agreed to time period, the dispute may be litigated
in any court of competent jurisdiction.

4.09 RELEASES

     (a) Subject to Section 4.09(c) and payment pursuant to Section 2.01(a)(i),
LUCENT, for itself and for its present RELATED COMPANIES, hereby releases EDIFY,
its present RELATED COMPANIES [*], from all claims, demands and rights of action
which LUCENT or any of its present RELATED COMPANIES may have on account of any
infringement or alleged infringement of any of LUCENT's LICENSED PATENTS issued
in any country of the world by reason of the manufacture or any past or future
use, lease, license, sale or importation of any of such products which, prior to
the Effective Date hereof, were manufactured by or for, or used, leased,
licensed, sold, imported or otherwise furnished by EDIFY or any of its present
RELATED COMPANIES [*].

     (b) Subject to Section 4.09(c), EDIFY, for itself and for its present
RELATED COMPANIES, hereby releases LUCENT (for the purposes of this Section
4.09, "LUCENT" means LUCENT Technologies Inc. as it presently exists and as it
formerly existed as the equipment/manufacturing entity of the AT&T Corp.), its
present RELATED COMPANIES [*]


[*] = OMITTED PURSUANT TO A CONFIDENTIAL TREATMENT
      REQUEST. THE MATERIAL HAS BEEN FILED SEPARATELY
      WITH THE SECURITIES AND EXCHANGE COMMISSION.


                                       16
<PAGE>   20
[*] from all claims, demands and rights of action which EDIFY or any of its
present RELATED COMPANIES may have on account of any infringement or alleged
infringement of any of EDIFY's LICENSED PATENTS issued in any country of the
world by reason of the manufacture or any past or future use, lease, license,
sale or importation of any of such products which, prior to the Effective Date
hereof, were manufactured by or for, or used, leased, licensed, sold, imported
or otherwise furnished by, LUCENT or any of its present RELATED COMPANIES.

     (c) With respect to [*] of LUCENT and of EDIFY other than [*], such
releases shall not extend to any patent which is directed to (i) a combination
of an [*] Product with any other product; (ii) a method or process which is
other than the inherent use of an [*] Product (as furnished to such customers);
or (iii) a method or process involving the use of an [*] Product to manufacture
(including associated testing) any other product.

4.10 SEVERABILITY

If any paragraph or provision of this Agreement shall be deemed void or invalid
as a matter of law, the remaining paragraphs or provisions of this Agreement
shall nevertheless remain in full force and effect and be interpreted to the
extent possible to effect the overall intention of the parties at the Effective
Date of this Agreement.

4.11 MULTIPLE COUNTERPARTS

     This Agreement may be executed in counterparts, each of which will be
considered an original and all of which together will constitute one agreement.
This Agreement may be executed by the attachment of signature pages which have
been previously executed.

4.12 HEADINGS

     The headings contained in this Agreement are inserted for convenience of
reference only and are not intended to be a part of or to affect the meaning and
interpretation of this Agreement.

4.13 MODIFICATION

     This Agreement may not be amended, modified or altered in any way, except
in a writing identified as such and signed by both parties hereto.



[*] = OMITTED PURSUANT TO A CONFIDENTIAL TREATMENT
      REQUEST. THE MATERIAL HAS BEEN FILED SEPARATELY
      WITH THE SECURITIES AND EXCHANGE COMMISSION.


                                       17
<PAGE>   21
4.14 REPRESENTATION BY COUNSEL

     Each of the parties acknowledges that it has been represented by counsel in
connection with the negotiation, drafting and execution of this Agreement. The
language used in this Agreement shall be deemed to be language chosen by both
parties to express their mutual intent, and no rule of strict construction
against any party shall be applied to any term or provision hereof.

4.15 NON-AGENCY

     Nothing contained in this Agreement or the performance thereof is intended
or shall be construed to create any relationship of agency, partnership or joint
venture between the parties.


                                       18
<PAGE>   22
IN WITNESS WHEREOF, each of the parties has caused this Agreement to be executed
in duplicate originals by its duly authorized representatives on the respective
dates entered below.

          LUCENT TECHNOLOGIES INC.

          By:            /s/ M.R. GREENE
              ---------------------------------------
                            M.R. Greene
              Vice President - Intellectual Property


          Date:    November 2, 1998
                 ------------------------------------


          EDIFY CORPORATION

          By:         /s/ STEPHANIE VINELLA
                 ------------------------------------
          Title:   Vice President Finance/CFO
                 ------------------------------------
          Date:    November 2, 1998
                 ------------------------------------


              THIS AGREEMENT DOES NOT BIND OR OBLIGATE EITHER PARTY
                IN ANY MANNER UNLESS DULY EXECUTED BY AUTHORIZED
                        REPRESENTATIVES OF BOTH PARTIES.


                                       19
<PAGE>   23
                                    APPENDIX

                                   DEFINITIONS

[*]


[*] = OMITTED PURSUANT TO A CONFIDENTIAL TREATMENT
      REQUEST. THE MATERIAL HAS BEEN FILED SEPARATELY
      WITH THE SECURITIES AND EXCHANGE COMMISSION.


                                       20
<PAGE>   24
     [*]


[*] = OMITTED PURSUANT TO A CONFIDENTIAL TREATMENT
      REQUEST. THE MATERIAL HAS BEEN FILED SEPARATELY
      WITH THE SECURITIES AND EXCHANGE COMMISSION.


                                       21
<PAGE>   25
[*]


[*] = OMITTED PURSUANT TO A CONFIDENTIAL TREATMENT
      REQUEST. THE MATERIAL HAS BEEN FILED SEPARATELY
      WITH THE SECURITIES AND EXCHANGE COMMISSION.


                                       22
<PAGE>   26
[*]


[*] = OMITTED PURSUANT TO A CONFIDENTIAL TREATMENT
      REQUEST. THE MATERIAL HAS BEEN FILED SEPARATELY 
      WITH THE SECURITIES AND EXCHANGE COMMISSION.


                                       23
<PAGE>   27
[*]


[*] = OMITTED PURSUANT TO A CONFIDENTIAL TREATMENT
      REQUEST. THE MATERIAL HAS BEEN FILED SEPARATELY 
      WITH THE SECURITIES AND EXCHANGE COMMISSION.


                                       24
<PAGE>   28
                                    EXHIBIT A

[*]

                                   (attached)


[*] = OMITTED PURSUANT TO A CONFIDENTIAL TREATMENT
      REQUEST. THE MATERIAL HAS BEEN FILED SEPARATELY
      WITH THE SECURITIES AND EXCHANGE COMMISSION.


                                       25
<PAGE>   29
                                                                       EXHIBIT A

[*]


[*] = OMITTED PURSUANT TO A CONFIDENTIAL TREATMENT
      REQUEST. THE MATERIAL HAS BEEN FILED SEPARATELY
      WITH THE SECURITIES AND EXCHANGE COMMISSION.
<PAGE>   30
[*]


[*] = OMITTED PURSUANT TO A CONFIDENTIAL TREATMENT
      REQUEST. THE MATERIAL HAS BEEN FILED SEPARATELY
      WITH THE SECURITIES AND EXCHANGE COMMISSION.
<PAGE>   31
[*]


[*] = OMITTED PURSUANT TO A CONFIDENTIAL TREATMENT
      REQUEST. THE MATERIAL HAS BEEN FILED SEPARATELY
      WITH THE SECURITIES AND EXCHANGE COMMISSION.
  
<PAGE>   32
[*]


[*] = OMITTED PURSUANT TO A CONFIDENTIAL TREATMENT
      REQUEST. THE MATERIAL HAS BEEN FILED SEPARATELY
      WITH THE SECURITIES AND EXCHANGE COMMISSION.
<PAGE>   33

                                   EXHIBIT B

[*]


[*] = OMITTED PURSUANT TO A CONFIDENTIAL TREATMENT
      REQUEST. THE MATERIAL HAS BEEN FILED SEPARATELY
      WITH THE SECURITIES AND EXCHANGE COMMISSION.


                                       26
<PAGE>   34

                                   EXHIBIT B

[*]


[*] = OMITTED PURSUANT TO A CONFIDENTIAL TREATMENT
      REQUEST. THE MATERIAL HAS BEEN FILED SEPARATELY
      WITH THE SECURITIES AND EXCHANGE COMMISSION.

<PAGE>   1

                                                                   EXHIBIT 23.01


                         CONSENT OF INDEPENDENT AUDITORS



The Board of Directors
Edify Corporation

           We consent to incorporation by reference in the registration
statements (No. 333-04666, 333-31833, and 333-61109) on Form S-8 of Edify
Corporation of our report dated January 25, 1999, relating to the consolidated
balance sheets of Edify Corporation and subsidiary as of December 31, 1998 and
1997, and the related consolidated statements of operations, stockholders'
equity, and cash flows for each of the years in the three-year period ended
December 31, 1998, and the related schedule, which report appears in the
December 31, 1998, annual report on Form 10-K of Edify Corporation.


                                    KPMG LLP


Mountain View, California
March 26, 1999






                                       50

<TABLE> <S> <C>

<ARTICLE> 5
<MULTIPLIER> 1,000
       
<S>                             <C>
<PERIOD-TYPE>                   YEAR
<FISCAL-YEAR-END>                          DEC-31-1998
<PERIOD-START>                             JAN-01-1998
<PERIOD-END>                               DEC-31-1998
<CASH>                                          24,198
<SECURITIES>                                    10,639
<RECEIVABLES>                                   22,629
<ALLOWANCES>                                     1,945
<INVENTORY>                                          0
<CURRENT-ASSETS>                                59,386
<PP&E>                                           7,329
<DEPRECIATION>                                       0
<TOTAL-ASSETS>                                  67,004
<CURRENT-LIABILITIES>                           15,225
<BONDS>                                              0
                                0
                                          0
<COMMON>                                            17
<OTHER-SE>                                      51,692
<TOTAL-LIABILITY-AND-EQUITY>                    67,004
<SALES>                                         37,375
<TOTAL-REVENUES>                                70,886
<CGS>                                            1,328
<TOTAL-COSTS>                                   24,999
<OTHER-EXPENSES>                                54,242
<LOSS-PROVISION>                                     0
<INTEREST-EXPENSE>                             (1,805)
<INCOME-PRETAX>                                (6,550)
<INCOME-TAX>                                     (125)
<INCOME-CONTINUING>                            (6,675)
<DISCONTINUED>                                       0
<EXTRAORDINARY>                                      0
<CHANGES>                                            0
<NET-INCOME>                                   (6,675)
<EPS-PRIMARY>                                   (0.39)
<EPS-DILUTED>                                   (0.39)
        

</TABLE>


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