DENDRITE INTERNATIONAL INC
10-K, 1999-03-26
PREPACKAGED SOFTWARE
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                       SECURITIES AND EXCHANGE COMMISSION

                              WASHINGTON, DC 20549

                                    Form 10-K

      [ X ] ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES
                              Exchange Act of 1934

                       For the fiscal year ended December 31, 1998 
                   [ ] TRANSITION REPORT PURSUANT TO SECTION
                          13 OR 15(d) OF THE SECURITIES
                              Exchange Act of 1934

                         For the transition period from


                         Commission File Number 0-26138

                          Dendrite International, Inc.
             (Exact name of registrant as specified in its Charter)


                    New Jersey                         22-2786386
          (State or other jurisdiction of           (I.R.S. Employer
           incorporation or organization)          Identification No.)

                             1200 Mt. Kemble Avenue
                            Morristown, NJ 07960-6797
                                  973-425-1200

                   (Address, including zip code, and telephone
                  number (including area code) of registrant's
                           principal executive office)

        SECURITIES REGISTERED PURSUANT TO SECTION 12(b) OF THE ACT: NONE

           SECURITIES REGISTERED PURSUANT TO SECTION 12(g) OF THE ACT:


                                 Title of Class
                           Common Stock, no par value

Indicate by check mark whether the registrant: (1) has filed all reports
required to be filed by Section 13 or 15(d) of the Securities Exchange Act of
1934 during the preceding 12 months (or for such shorter time period that the
registrant was required to file such reports), and (2) has been subject to such
filing requirements for the past 90 days. [ X ]

Indicate by check mark if disclosure of delinquent filers pursuant to Item 405
of Regulation S-K is not contained herein, and will not be contained, to the
best of registrant's knowledge, in definitive proxy or information statements
incorporated by reference in Part III of this Form 10-K or any amendment to this
Form 10-K. [ ]

The aggregate market value of the shares of the Common Stock held by
nonaffiliates of the registrant was approximately $406,081,037 based upon the
average bid and ask price of the Common Stock, which was $21.41 on March 23,
1999. The number of shares of Common Stock outstanding on that date was
22,956,497.

                       DOCUMENTS INCORPORATED BY REFERENCE

DOCUMENT DESCRIPTION                                                 10-K PART

Registrant's Notice of Annual Meeting of Shareholders and
Proxy Statement for the 1999 fiscal year expected to be dated           III
on or about April 15, 1999.
<PAGE>   2
Note:    The reader should be aware that, unless otherwise indicated, for
         purposes of this Form 10-K, all share and per share data have been
         adjusted to reflect a two-for-one stock split of Dendrite's common
         stock, which became effective on August 21, 1998. Dendrite(R),
         ForceAnalyzeRx(TM), ForceCompanion(TM), ForceMultiplieRx(TM),
         ForceOne(R), ForcePharma(TM), J6(TM), J Force(TM), NOMAD'S(TM),
         SalesPlus(TM), Series 4(TM), Series 5(TM) and Series 6(TM) are either
         trademarks or registered trademarks of Dendrite International, Inc. All
         other servicemarks, trademarks and trade names referred to in this
         prospectus are the property of their respective owners.

                                     PART I

ITEM 1.           BUSINESS.

GENERAL

         We succeeded in 1991 to a business co-founded in 1986 by John E.
Bailye, our current President and Chief Executive Officer. This business was
established to provide comprehensive Sales Force Effectiveness or SFE solutions
that would enable companies to manage, coordinate and control the activities of
large sales forces in complex selling environments, primarily in the
prescription-only pharmaceutical industry. Today, Dendrite is a leading
worldwide supplier of a comprehensive range of sales force software products and
support services to the pharmaceutical industry. We also supply our solutions to
manufacturers of consumer packaged goods, which are branded, non-durable goods
used by individual consumers. Our sales force effectiveness solutions are
designed to help our customers increase sales and improve the profitability of
their operations by allowing them to:

         -        improve their use of sales, customer and market information;
                  and

         -        manage, coordinate and control their sales activities more
                  efficiently in complex selling environments.

         Historically, we have focused our solutions on large sales forces
within the prescription-only pharmaceutical industry. We believe that our
extensive knowledge of the complex and unique selling processes in this industry
and our demonstrated ability to meet our customers' business needs have made
Dendrite the world's largest supplier of sales force effectiveness solutions to
the prescription-only pharmaceutical industry, based on the number of licensed
users.

         Our pharmaceutical customers include: Eli Lilly; Johnson & Johnson;
Kissei; Parke-Davis; Pfizer; SmithKline Beecham; and Takeda. Our customers in
the consumer packaged goods market or CPG include: Bacardi-Martini; Gillette; 
and Rayovac.

         Our current offering of sales force software products include:
ForcePharma; SalesPlus; ForceOne; ForceAnalyzerRx; and Force MultiplieRx, each
of which is described below under "Products and Services".

         We also offer a broad range of support services that enable our
customers to maximize the effectiveness of their Dendrite software products.
These services include software implementation, technical and hardware support
and sales force support. We typically provide these services under multi-year
agreements.

PRODUCTS AND SERVICES

         We develop and market a comprehensive range of sales force solutions
consisting of software products and a wide range of support services. These
solutions enable our customers to, among other things, to:

         -        realign sales territories;

         -        reallocate sales personnel on a customer or formulary basis;
                  and

         -        redeploy sales and marketing resources more rapidly and more
                  precisely.

         Our sales force software products integrate and process large volumes
of time-sensitive sales-related data for use in developing sales strategies. Our
current sales force software product offerings allow


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<PAGE>   3
customers to select many different combinations of features for different types
of sales forces. Our current product offerings typically do not require
customization in order to be implemented. In some circumstances, they are
configured to address data, market and other specific customer requirements.

PHARMACEUTICAL SALES FORCE SOFTWARE PRODUCTS

         We currently offer our pharmaceutical customers three primary software
products: ForcePharma; SalesPlus; and J Force. We also offer our pharmaceutical
customers an additional Windows CE(TM)-based software product, known as
ForceCompanion.

         FORCEPHARMA. We recently introduced ForcePharma, our new sales force
software product targeted at large multinational pharmaceutical customers, and,
to date, have entered into licensing agreements with four customers. ForcePharma
can be configured to support sales representatives and managers at all levels
within a sales organization.

         The table below describes the principal functions available for the
ForcePharma product:

                           FORCEPHARMA CLIENT FUNCTIONALITY


CUSTOMER MANAGEMENT        Provides an accurate, up-to-date picture of customer
                           and business opportunities. Allows quick and accurate
                           completion of call reports.

CUSTOMER TARGETING         Allows end user to generate lists using specific
                           database queries easily adapted to the user's needs.
                           Allows sales activity to be concentrated on the most
                           important customers.

PLANNER                    Allows end user to plan and record activity and
                           optimize scheduling and coordination of promotional
                           activities.

SAMPLE MANAGEMENT          Allows end user to track inventory and perform
                           adjustments, including transfers and returns.

MEETINGS                   Allows planning, recording and management of group
                           selling events, such as dinner meetings, speaker
                           programs, symposia, etc.

SYNCHRONIZATION MANAGER    Allows end user to synchronize multiple databases in
                           one communications session.


                           FORCEPHARMA SYSTEM CONFIGURATOR AND BACK OFFICE 
                           ADMINISTRATOR


SYSTEM CONFIGURATOR        Creates interfaces, permits modifications for
                           existing end users and allows the end user to select
                           the language to be used.

BACK OFFICE ADMINISTRATOR  Permits definition of business rules and allows
                           administration of sales force composition and
                           pre-configured drop down boxes.


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         The ForcePharma product can be configured to address a customer's
specific business requirements, including the creation of new data structures.
New functions, which integrate fully with the existing configuration, can be
added over time, therefore allowing the customer to acquire a system that is
capable of evolving as the customer's business requirements change. A typical
major pharmaceutical customer will select a configuration depending on the
structure of the customer's sales force, the geographic region involved and the
type of pharmaceutical sales data available. Each function is offered with
specific continuing support services.

         The ForcePharma software product offers an enhanced user-friendly
graphical interface through a Microsoft(R) Windows environment and uses
object-oriented programming technology to enhance the modular properties of this
product. This product also contains features capable of analyzing both
territory-based and prescriber-level prescription sales data. This data permits
priority targeting of physicians and others who influence the pharmaceutical
prescription process.

         The majority of our installed base consists of Series 6 and, to a
lesser extent, Series 5 and Series 4 software products, the predecessor products
to ForcePharma. ForcePharma offers greater functionality than these predecessor
products. Customers licensed to use Series 6 and Series 5 products accounted for
approximately 92% of the sales representatives licensed to use our
pharmaceutical sales force software products as of December 31, 1997 and 91% as
of December 31, 1998.

         We are presently marketing to all of our customers a migration path
that will enable them to upgrade to the ForcePharma product. There can be no
assurance that any such migration will occur. The primary considerations for
customers determining whether to upgrade include the enhanced ability of
ForcePharma to address their evolving business needs and the significant cost of
making the transition to a competitor's product.

         Our Series 4 product is a DOS-based product. Customers licensed to use
Series 4 accounted for approximately 8% of the sales representatives licensed to
use our pharmaceutical sales force software products as of December 31, 1997 and
6% as of December 31, 1998. We have in the past supported users of our Series 4
products. However, we now consider this product mature and have advised our
customers that we will not support it in the future.

         We price our pharmaceutical sales force software products based on the
geographic area in which a customer uses our software product, the software
configuration and the total number of users. We also charge additional one-time
fees to install the software and annual fees for continuing services.

         SALESPLUS. In July 1998, we acquired Associated Business Computing N.V.
and an affiliated company (collectively, "ABC"). ABC is a Belgian-based
developer and provider of a software product known as SalesPlus, which is
marketed to mid-range European pharmaceutical companies. We are currently
marketing this software product for license under the SalesPlus name to our
pharmaceutical customers in Europe and, through a new strategic business unit,
SalesPlus Americas, in the United States. Dendrite configures SalesPlus prior to
sale, which saves our customers the time and costs associated with
configuration. This product is offered to those prescription-only pharmaceutical
customers whose business needs do not require all of the features of the
ForcePharma product. Like ForcePharma, these products support all levels within
a sales organization.

         J FORCE. We are now also offering for license in Japan a new SFE
product called J Force, which we developed specifically for the Japanese market.
This product contains functionality similar to that of ForcePharma, but has
graphical user interface and local market requirements that reflect the unique
characteristics of the Japanese prescription-only pharmaceutical market.

         FORCECOMPANION. We also offer ForceCompanion, a Windows CE(TM)-based
palmtop solution for remote use by pharmaceutical company sales representatives.
This software product furnishes a sales representative with physician profiles,
an appointment diary and signature capture for pharmaceutical sample management.



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CPG INDUSTRY PRODUCTS

         FORCEONE. In May 1996, we acquired SRCI, S.A. ("SRCI"), France's
largest provider of custom-designed sales force software products for the
consumer packaged goods or CPG market. SRCI's core product, NOMAD'S, was
translated into English and we began to market the product in the United States
and Canadian markets under the name ForceOne in the fourth quarter of 1996.
ForceOne contains most of the same basic features as our ForcePharma product, as
well as features specifically created for the CPG industry. ForceOne can be
configured to support field sales representatives, their managers and key
account managers. The structure of our license, implementation and ongoing
service fees for our CPG customers is generally similar to that of our
pharmaceutical customers.

ANALYTICAL TOOLS

         We currently offer certain analytical software and reporting tools
under the ForceMultiplieRx and ForceAnalyzeRx product names, which may be used
either with our sales force software products or on a stand-alone basis. These
software products allow users to analyze data, such as prescription trends, and
produce reports based on the results of these analyses. These products also
provide customers with timely information that they can use in developing sales
strategies. The custom applications that we design with these products address a
wide variety of client business needs, including sales, market research,
clinical trials, new product launch analyses and sales reporting. 

         The back-end database for ForceMultiplieRx is populated with real time
third party prescription data. This data may be integrated with both internal
and external data sources to provide a customer with timely market information,
including physician prescribing patterns and their responsiveness to customer
sales and marketing efforts.

SERVICES

         Our customers often enter into agreements covering software
implementation, technical and hardware support and sales force support services.
Virtually all customers sign a software maintenance agreement that covers, among
other things, software defect resolution.

         For the year ended December 31, 1998, service revenues represented
approximately 89% of our total revenues. As a result of providing these ongoing
services, we have developed long-term strategic relationships with our
customers. For example, it is generally our experience that once we begin
supplying SFE solutions to our larger customers, we continue to provide support
services to them beyond the expiration of the initial service agreement. In
addition, as these relationships develop, our customers generally increase the
amount of support services they purchase from us. These relationships have
accounted for some of the increase in our service-related revenues.

         The complexity and size of the sales data and market research databases
being integrated and manipulated by our software products require highly
specialized information systems skills, particularly as new sources of data must
be integrated. The creation of a customer's database requires loading third
party data onto a central server or servers and encoding that data with
proprietary Dendrite data links. This encoding process allows the data to be
integrated into a functional sales-related database used by Dendrite's sales
force software products. We initially perform these services during installation
and, if requested, may continue to manage these information systems over time.
Many companies choose not to employ the information systems staff needed to
manage these large, complex databases and consider the outsourcing of these
tasks to us as both economically and operationally advantageous.

         We offer the full range of support services to all of our customers.
However, because customers of our SalesPlus and ForceOne products often require
less functionality, we expect to sell fewer support services to these customers
than to our ForcePharma customers.



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<PAGE>   6
          The following table outlines the principal services we offer:

                           IMPLEMENTATION SERVICES


PROJECT MANAGEMENT         Plan the configuration, if applicable, and
                           implementation of a Dendrite sales force software
                           product.

DATA MODELING              Create the customer's specific version of the
                           Dendrite data model.

CONFIGURATION              Configure software, if applicable, to meet customer
                           requirements for the software components of a
                           Dendrite sales force software product.

DATABASE MODELING          Create the customer's integrated database, including:

                           -        loading and linking third party prescription
                                    sales data, market research and other
                                    materials;

                           -        identifying geographic and/or functional
                                    (e.g., formulary) segments; and

                           -        allocating third party data by territory or
                                    other functional segment.

REMOTE COMPUTER HARDWARE   Load data onto customer's remote computer hardware
PREPARATION                (e.g., laptop and notebook computers) for training,
                           testing and use.

TRAINING                   Instruct on use and capabilities of Dendrite sales
                           force software products.


                           TECHNICAL AND HARDWARE SUPPORT SERVICES


PROJECT MANAGEMENT         Design, structure and manage technical support for
                           Dendrite sales force software products.

SOFTWARE CUSTOMIZATION     Modify source code to meet customer's needs.

DATABASE MAINTENANCE       Continue to support the customer's database,
                           including:

                           -        loading and linking new releases of third
                                    party data purchased by the customer; and

                           -        identifying new functional segments for data
                                    analysis.

SOFTWARE CODE MAINTENANCE  Provide software defect resolution and issue
                           performance updates, feature changes and, in certain
                           circumstances, new versions of products.

SERVER SUPPORT             Operate and maintain server computers.

ASSET MANAGEMENT           Provide asset control and maintain remote computer
                           hardware, including recapture of data on defective
                           equipment and replacement of defective equipment.


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<PAGE>   7
BUSINESS INTERRUPTION SERVICES      Develop business interruption plan for
                                    management of any unforeseen interference
                                    with Dendrite's provision of ongoing support
                                    services, including coordinating the
                                    retention of a disaster recovery provider
                                    for the customer's servers.

YEAR 2000 COMPLIANCE TESTING        Test customer's sales force automation
                                    production environment to determine whether
                                    it is Year 2000 compliant (i.e., accurately
                                    recognizes and processes dates beyond
                                    December 31, 1999). This testing covers not
                                    only the applicable Dendrite product, but
                                    also much of the related hardware, third
                                    party software and associated interfaces.


                                    SALES FORCE SUPPORT SERVICES


PROJECT MANAGEMENT                  Design, organize and manage support for
                                    customer sales forces.

RETRAINING                          Provide ongoing training on use and
                                    capabilities of Dendrite sales force
                                    software products.

TERRITORY REALIGNMENT               Assist the customer in planning and
                                    executing realignments of sales territories
                                    or functional (e.g., formulary-based)
                                    segments to allow more effective resource
                                    allocation.

TELEPHONE SUPPORT SERVICES          Provide direct customer service telephone
                                    support for Dendrite sales force and certain
                                    third party software products, seven days a
                                    week and in many foreign languages.

DATA ANALYSIS                       Provide pro-active prescription data
                                    analysis at a territory and physician level
                                    to a customer's sales representatives to
                                    improve sales and promotional campaigns.

         When a customer licenses a Dendrite sales force software product, we
typically establish an implementation services group for that customer, as well
as a separate support service group composed of both customer support and
technical support personnel who are primarily dedicated to servicing that
customer. However, for customers with smaller sales forces or sales forces with
specialized needs, such as non-home country language capability, the service
group may have responsibility for more than one client. Our service groups are
usually located at our facility in the country where a significant portion of
the customer's sales force is located. This proximity to our customers allows
the service group to provide assistance using a common language.

         Typically, we provide services under a multi-year contract. In North
America, we enter into service agreements directly with our customers. Outside
North America, we enter into service agreements through our local wholly owned
subsidiary or branch. Depending upon the size of the customer and the scope of
services to be performed, a dedicated service group may be comprised of five to
100 persons.

SOFTWARE CONFIGURATION

         Our pharmaceutical sales force software products are configured to
allow information access and communication among geographically dispersed sales
and marketing personnel and regional and home offices. The core of the
configuration is a central database server, which stores the customer
information and integrates and controls all data flow from external points. Most
of the servers used by our customers are manufactured by IBM, Compaq,
Hewlett-Packard or Sun Microsystems and run on UNIX(TM) or Windows NT(R)
operating systems. Servers are purchased or leased


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<PAGE>   8
by Dendrite's customers or leased for them by Dendrite. Some smaller customers
lease space on our servers located in various offices worldwide.

         Remote databases are stored on laptop and palmtop computers used by
sales representatives in the field and updated regularly over telephone lines
via modem. Regional sales managers using personal computers may access the
server via wide area networks. Our customers are responsible for selecting
computer equipment and for deciding when to upgrade or replace it.

         Our pharmaceutical sales force software products permit a sales
representative to send updated information to the central database server.
Similarly, the sales representative can receive information concerning upcoming
calls as well as additional sales efforts planned by other sales representatives
within the same company. This server, in most cases located at one of our
facilities, contains the customer's own database of sales-related information
which is generally maintained and operated for the customer by us.

         Our pharmaceutical sales force software products are designed to
provide information to those involved in sales and sales management and also to
all other levels within each sales organization including its senior management.
For example, information directly related to sales, such as travel and expense
reports, may be provided to the finance and personnel departments. Similarly,
representatives in the field can provide information concerning a physician that
can assist managed care sales personnel. These systems create the linkage which
connects a customer's sales and management functions with other business
departments.

         Our CPG software products are generally configured in a manner similar
to our pharmaceutical software products. However, CPG sales representatives are
more likely to use handheld or palmtop computing devices than laptop and desktop
personal computers.

MARKETING

CUSTOMERS

         Our customers include major multinational pharmaceutical companies,
including: Eli Lilly; Johnson & Johnson; Kissei; Parke-Davis; Pfizer;
Smith-Kline Beecham; and Takeda. In addition, in the CPG market, our customers
include: Bacardi-Martini; Gillette; and Rayovac.

         Revenues from Pfizer and Eli Lilly and Rhone-Poulenc Rorer (considering
all affiliates of each customer as part of that customer) in the aggregate
accounted for 58% of our revenues for the year ended December 31, 1996. Revenues
from Pfizer, Johnson & Johnson and Rhone-Poulenc Rorer in the aggregate
accounted for 59% of our revenues for the year ended December 31, 1997. Revenues
from Pfizer, Johnson & Johnson and Parke-Davis accounted for 56% of our revenues
for the year ended December 31, 1998. The loss of all or a significant part of
the business of any of these customers would have a material adverse affect on
us. See Item 7 -- "Management's Discussion and Analysis of Financial Condition
and Results of Operations -- Factors that May Affect Future Operating Results --
We depend on a few major customers for a significant portion of our revenues".

SALES AND MARKETING

         We actively market our sales force software products and services to
prescription-only pharmaceutical and CPG companies in the United States, Western
Europe and the Pacific Rim using regional and local sales and marketing
personnel. Sales presentations are typically made to the customer's management
information services department or sales department. The selection of a sales
force software product often entails an extended decision-making process that
typically takes nine to twelve months. This process may involve senior levels of
management and, in some cases, the board of directors. See Item 7 --
"Management's Discussion and Analysis of Financial Condition and Results of
Operations -- Factors that May Affect Future Operating Results -- Our quarterly
results of operations may fluctuate significantly and may not meet market
expectations -- Our lengthy sales and implementation cycles make it difficult to
predict quarterly revenues".



                                       -8-
<PAGE>   9
         We work with a potential customer to identify its business requirements
in light of its markets, sales organization and operating structure. We draw
upon our broad product functionality and our experience in the applicable
vertical market to provide a comprehensive, yet highly targeted SFE solution.

         The positive response of our customers' sales representatives can
influence the decisions of those customers to license additional functionality
and/or to contract for expanded support services. Accordingly, we try to address
the concerns of sales personnel during the training portion of our
implementation services. We also promptly respond to customer communications and
evaluate them for indications of potential systemic problems or changing market
trends.

         We believe that our relationships with existing customers create
additional sales and marketing opportunities. Further, we believe that our
network of international offices allows us to serve our existing customers in
new locations. Many of our prescription-only pharmaceutical customers also have
over-the-counter operations that provide us with additional sales opportunities.

         Finally, we have occasionally entered into several arrangements with
business partners to market our products and/or services jointly. In addition,
we occasionally resell computer hardware and third-party software.

COMPETITION

         The current market for sales force software products and support
services is highly competitive. Many companies offer sales force automation or
SFA and SFE products and/or services in the prescription-only pharmaceutical and
CPG industries. We believe that there are approximately ten other companies that
sell sales force software products and specifically target the pharmaceutical
industry, including:

         -        four competitors that are actively selling in more than one
                  country; and

         -        three competitors that also offer sales force support
                  services.

We believe that most of our competitors offer sales force software products
and/or services that do not address the variety of customer needs that our
solutions address. However, these competing solutions may cost less than our
solutions.

         SFA software products differ greatly in terms of functionality,
flexibility and the type of hardware platform supported. Vendors of SFA software
products also generally do not provide support services to the same extent as
SFE vendors. We believe that our sales force software products and support
services offer customers a more comprehensive solution than SFA software
products. We believe that potential competitors must incur significant expense
in order to develop an integrated, configurable solution for the problems
presented by complex multinational selling environments. While we believe SFA
software products are less compelling solutions, these software products,
nonetheless, often cost less than SFE solutions. We also face competition from
many vendors that market and sell SFA and sales force software products and
services in the CPG market. In addition, we also compete with many companies
that provide support services similar to our services.

         Our sales force products and services compete with others principally 
on the basis of the following factors:

         -        product flexibility and configuration;

         -        platform configuration;

         -        name recognition;


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<PAGE>   10
         -        global competence;

         -        service standards;

         -        breadth of customer base; and

         -        technical support and service.

         We believe our SFE solutions compete favorably with respect to these
factors, and that we are positioned to maintain our market leadership position
through innovative new product and application developments and continued focus
on support services. Some of our existing competitors, as well as a number of
potential market entrants, have larger technical staffs, larger marketing and
sales organizations and greater financial resources than we do.

         In the prescription-only pharmaceutical vertical market, two of our
competitors, IMS Health Strategic Technologies and TVF (Cegedim), own and
control, either directly or through affiliated entities, proprietary data
collection systems. It may be possible for a competitor to gain a competitive
advantage in the pricing of its sales force software products with respect to
customers who are interested in purchasing the data it or its affiliates
collect. In addition, as new data sources emerge, companies providing such data
may enter the SFE market and provide SFE solutions to our customers directly.

         We believe that competition will increase as new competitors enter the
market to supply sales force software products and/or services and as existing
competitors expand their product lines or consolidate. We also expect that we
may encounter additional competition in the future from firms offering
outsourcing of information technology services and from vendors of software
products providing specialized applications not offered by us, including
enterprise resource planning vendors and data base vendors. We also face
potential competition from our customers and potential customers who may elect
to design and install or to operate their own sales force management systems.
For a discussion of the competitive risks we face in our business, see Item 7 --
"Management's Discussion and Analysis of Financial Condition and Results of
Operations -- Factors that May Affect Future Operating Results --Increased
competition may result in price reductions and decreased demand for our products
and services".

RESEARCH AND DEVELOPMENT

        We continue to take advantage of new technologies in developing new
products and services. We charged to expense approximately $6.8, $2.7 and $3.7
million of research and development in the years ended December 31, 1996, 1997
and 1998.

         We have capitalized certain costs related to the development of new
software products and the enhancement of existing software products consistent
with Statement of Financial Accounting Standards No. 86, "Accounting for the
Costs of Computer Software to be Sold, Leased or Otherwise Marketed".
Capitalized software development costs net of accumulated amortization were
$2,408,000 at December 31, 1997 and $3,503,000 at December 31, 1998.

PROPRIETARY RIGHTS

         We rely on a combination of methods to protect our proprietary
intellectual technology. These include:

         -        trade secret, copyright and trademark laws;

         -        license agreements with customers containing confidentiality
                  provisions;

         -        confidentiality agreements with consultants, vendors and
                  suppliers; and


                                      -10-
<PAGE>   11
         -        non-disclosure agreements with each of our executive officers
                  and technical employees.

         Existing United States copyright laws provide only limited protection 
and even less protection may be available under foreign laws. See Item 7 --
"Management's Discussion and Analysis of Financial Condition and Results of
Operations -- Factors that May Affect Future Operating Results -- Our business
depends on proprietary technology that we may not be able to protect
completely".

EMPLOYEES

         As of December 31, 1998, we employed 771 employees: 507 in the United
States; 210 in Europe; 46 in the Pacific Rim; and 8 in Brazil. 

         We believe that relations with our employees are good. Our employees 
generally are not part of any collective bargaining unit except for our
employees in France who are subject to a national collective bargaining
agreement. We believe that our future growth and success will depend upon our
ability to attract and retain skilled and motivated personnel, which is becoming
progressively more difficult for many technology and services companies in many
countries. See Item 7 -- "Management's Discussion and Analysis of Financial
Condition and Results of Operations -- Factors that May Affect Future Operating
Results -- Our success depends on retaining our key senior management team and
on attracting and retaining qualified personnel."

ADDITIONAL INFORMATION

         For additional information regarding the Company's business, see Item 7
- -- "Management's Discussion and Analysis of Financial Condition and Results of
Operations."

ITEM 2.           PROPERTIES.

        We lease a 101,500 square foot building, which serves as our corporate
headquarters in Morristown, New Jersey; a 26,280 square foot building in Basking
Ridge, New Jersey, which houses customer support personnel; and a 5,000 square
foot warehouse in Somerset, New Jersey. We also lease a total of 47,800 square
feet in twelve locations in Australia, Belgium, Brazil, France, Germany, Italy,
Japan, New Zealand, Spain and the United Kingdom for local management, sales
offices and customer support operations. We believe that our existing U.S.
corporate facilities will become insufficient for our needs in 1999, but that
adequate space will be available as needed.

         Servers located at our facilities are commonly maintained in a secured
area and are often subject to regular audit and inspection by our customers. We
maintain database servers located at our facilities for substantially all of our
U.S. customers and for a substantial majority of our international customers.
For these customers, we offer a business interruption service which is intended
to protect these customers' businesses in the event of any unforeseen
interruption, interference or disruption of the Company's provision of customer
support services. As part of this offering, we will assist a customer in
developing a business interruption plan, which will include the coordination of
the customer's retention of a disaster recovery provider.

ITEM 3.           LEGAL PROCEEDINGS.

         We are occasionally involved in litigation relating to personnel and
other claims arising in the ordinary course of business. We are not currently
engaged in any legal proceedings that are expected, individually or in the
aggregate, to have a materially adverse effect on our business.

ITEM 4.           SUBMISSION OF MATTERS TO A VOTE OF SECURITY HOLDERS.

         Not applicable.


                                      -11-
<PAGE>   12
                                     PART II

ITEM 5.           MARKET FOR REGISTRANT'S COMMON EQUITY AND RELATED STOCKHOLDER
                  MATTERS.

         Our common stock, no par value, is quoted on the Nasdaq National
Market under the symbol "DRTE". As of March 23, 1999, there were approximately
95 holders of record of our common stock.

         The following table sets forth for the periods indicated the high and
low sale prices for our common stock as reported by the Nasdaq National Market
System.

<TABLE>
<CAPTION>
     Period                                                                               High          Low
     ------                                                                              -------      -------
<S>                                                                                      <C>          <C>
Quarter Ended March 31, 1997.........................................................    $  5.69      $  3.38
Quarter Ended June 30, 1997..........................................................       8.63         4.06
Quarter Ended September 30, 1997.....................................................      10.75         7.31
Quarter Ended December 31, 1997......................................................      11.00         7.81

Quarter Ended March 31, 1998.........................................................      15.38         9.44
Quarter Ended June 30, 1998..........................................................      19.00        12.78
Quarter Ended September 30, 1998.....................................................      27.88        15.50
Quarter Ended December 31, 1998......................................................      29.50        16.25
</TABLE>


         We have never paid any cash dividends on our capital stock and we do
not intend to pay any cash dividends on our common stock in the foreseeable
future. Our line of credit agreement with The Chase Manhattan Bank, N.A.
requires us to maintain a minimum net worth measured quarterly which is equal to
our net worth as of December 31, 1997 plus 50% of our net income earned after
January 1, 1998 and plus 75% of the net proceeds to us of any stock offerings.
This covenant effectively limits the amount of cash dividends we may pay. As of
December 31, 1998, we had approximately $43,806,000 available for the payment of
dividends under this covenant. See Note 4 of "Notes to Consolidated Financial
Statements" for a discussion of our line of credit agreement.


                                      -12-
<PAGE>   13
ITEM 6.           SELECTED CONSOLIDATED FINANCIAL DATA.

SELECTED FINANCIAL DATA


<TABLE>
<CAPTION>
                                                                    YEAR ENDED DECEMBER 31,
                                                  --------------------------------------------------------------
                                                     1994        1995         1996         1997          1998
                                                  ---------   ----------   ----------   ----------      --------
                                                               (IN THOUSANDS, EXCEPT PER SHARE DATA)
<S>                                               <C>         <C>          <C>          <C>             <C>
STATEMENT OF OPERATIONS DATA:
Revenues:
     License fees..............................   $  6,917      $ 6,042      $ 8,774      $ 7,707       $ 12,827
      Services.................................     32,509       48,080       57,472       70,739         99,691
                                                  --------      -------      -------      -------       --------
                                                    39,426       54,122       66,246       78,446        112,518
Costs of revenues:
     Cost of license fees......................      1,450          712          832        1,758          2,314
     Cost of services..........................     15,652       22,714       31,544       36,894         47,558
                                                  --------      -------      -------      -------       --------
                                                    17,102       23,426       32,376       38,652         49,872
                                                  --------      -------      -------      -------       --------
     Gross margin..............................     22,324       30,696       33,870       39,794         62,646

Operating expenses:
     Selling, general and administrative.......     16,392       21,252       26,440       29,905         39,853
     Research and development..................      1,703        2,274        6,834        2,676          3,687
     Write-off of in-process research and
       development.............................       --           --          2,640         --            1,230
                                                  --------      -------      -------      -------       --------
                                                    18,095       23,526       35,914       32,581         44,770
                                                  --------      -------      -------      -------       --------
     Operating income (loss)...................      4,229        7,170       (2,044)       7,213         17,876
Interest income................................         37          544        1,167          529          1,090
Other expense..................................       (361)         (33)        (391)        (201)          (317)
                                                  --------      -------      -------      -------       --------
     Income (loss) before income taxes.........      3,905        7,681       (1,268)       7,541         18,649
Income taxes...................................      1,578        2,987          644        2,931          7,382
                                                  --------      -------      -------      -------       --------
Net income (loss)..............................   $  2,327      $ 4,694      $(1,912)     $ 4,610       $ 11,267
                                                  ========      =======      =======      =======       ========
Net income (loss) per share:
     Basic.....................................   $   0.34      $  0.33      $ (0.09)     $  0.21       $   0.50
                                                  ========      =======      =======      =======       ========
     Diluted...................................   $   0.12      $  0.23      $ (0.09)     $  0.20       $   0.46
                                                  ========      =======      =======      =======       ========
Shares used in computing net income (loss)
  per share:
     Basic.....................................      6,810       14,202       22,112       22,262         22,580
                                                  ========      =======      =======      =======       ========
     Diluted...................................     18,666       20,762       22,112       23,036         24,623
                                                  ========      =======      =======      =======       ========
</TABLE>


<TABLE>
<CAPTION>
                                                                            DECEMBER 31,
                                                    ----------------------------------------------------------
                                                       1994       1995         1996         1997        1998
                                                    --------    --------     --------     --------    --------
                                                                           (IN THOUSANDS)
<S>                                                 <C>         <C>          <C>          <C>         <C>
BALANCE SHEET DATA:
Working capital...........................          $  5,008    $ 28,655     $ 30,432     $ 33,981    $ 47,963
Total assets..............................            20,480      45,267       49,215       53,019      74,815
Capital lease obligations, less current portion           33          --           --           --         355
Redeemable Series A convertible preferred stock        6,976          --           --           --          --
Stockholders' equity .....................             1,695      32,310       35,176       38,173      56,670
</TABLE>


ITEM 7.          MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND
                 RESULTS OF OPERATIONS.

FORWARD-LOOKING STATEMENTS

         In addition to historical information, this Form 10-K contains
forward-looking statements that are subject to risks and uncertainties and that
could cause actual results to differ materially from those reflected in such
forward-looking statements. Factors that might cause such a difference include,
but are not limited to, those discussed herein. Readers are cautioned not to
place undue reliance on these forward-looking statements, which reflect
management's


                                      -13-
<PAGE>   14
opinion only as of the date hereof. The Company undertakes no obligation to
revise or publicly release the results of any revision to these forward-looking
statements.

OVERVIEW

         We succeeded in 1991 to a business co-founded in 1986 by John E.
Bailye, the Company's current President and Chief Executive Officer. The
business was established to provide SFE solutions that would enable companies to
manage, coordinate and control the activities of large sales forces in complex
selling environments, primarily in the prescription-only pharmaceutical
industry. Today, our solutions combine software products with a wide range of
specialized support services. These services include software implementation,
technical and hardware support and sales force support. We develop, implement
and service sales force software products in the United States, Canada, Western
Europe, Japan, Australia, New Zealand and Brazil through our own sales, support
and technical personnel located in 13 offices worldwide.

         We generate revenues from two sources: fees from support services and
license fees. Service revenues, which account for a substantial majority of our
revenues, consist of fees from a wide variety of contracted services which we
make available to our customers, generally under multi-year contracts. We
generate implementation fees from services provided to configure and implement
the sales force software products for our customers. We receive technical and
hardware support fees for services related to, among other things, the operation
of our customers' server computers, maintenance of our customers' databases,
asset control and maintenance for our customers' remote hardware and ongoing
technical support. Technical and hardware support fees also include fees for
software maintenance services such as software defect resolution, performance
enhancements and, in some cases, product upgrades. We charge fees for these
maintenance services based on a percentage of applicable license fees, plus any
customization fees. We receive sales force support fees for organizing and
managing support of our customers' sales force, including training, telephone
support and data analysis services. Ongoing support fees are generally
negotiated at the commencement of a contract. However, it is our experience that
our larger customers increase the amount of services they purchase from us over
time. Fees for these additional services are typically based on the labor and
materials used to provide the applicable service.

         We charge our customers license fees to use our proprietary computer
software. Customers generally pay one-time perpetual license fees based upon the
number of users, the territory covered and the number of modules, or features,
in the particular software licensed by the customer.

         Historically, we have generally recognized license fees as revenue
using the percentage of completion method over a period of time that begins with
execution of the license agreement and ends with the completion of initial
customization and installation, if any. However, we believe that with some of
our newer sales force software products, such as ForcePharma and SalesPlus, our
customers will not require customization and therefore we may be able to
recognize license fees from these products upon delivery.

         We recognize additional license fees when customers agree to license
additional functions or enhancements, acquire an upgraded version of Dendrite's
software and/or when the maximum permitted number of users or initial geographic
coverage is exceeded. All license fees, domestic and export, are included under
the heading "License Fees -- United States" in Note 10 of "Notes to Consolidated
Financial Statements".

         The United States, the United Kingdom and France are our main markets.
We generated approximately 52% of our total revenues outside the United States
during the year ended December 31, 1996; approximately 42% during the year ended
December 31, 1997; and approximately 27% during the year ended December 31,
1998. This decrease in the percentage of revenues generated outside the United
States during 1998 was principally due to very strong revenue growth in our
pharmaceutical and CPG businesses in the United States.

         We bill services provided by our foreign branches and subsidiaries in
local currency. License fees for our products are generally billed in U.S.
dollars regardless of where they originate. Foreign license fees are shown as
United States


                                      -14-
<PAGE>   15
export revenues in Note 10 of "Notes to Consolidated Financial Statements".
Operating results generated in local currencies are translated into U.S. dollars
at the average exchange rate in effect for the reporting period.

         Our operating profits by geographic segments are shown in Note 10 of
"Notes to Consolidated Financial Statements". Our geographic operating profits
are affected primarily by our use of technical and support personnel to support
service revenues, costs associated with opening new or expanding existing
facilities and our ability to increase service revenues faster than the growth
in selling, general and administrative expenses.

RESULTS OF OPERATIONS

         The following table sets forth our results of operations expressed as a
percentage of total revenues for the periods indicated:


<TABLE>
<CAPTION>
                                                           YEAR ENDED
                                                           DECEMBER 31,
                                                     -----------------------
                                                     1996      1997     1998
                                                     ----      ----     ----
<S>                                                  <C>       <C>      <C>
Revenues:
    License fees..................................     13%       10%      11%
    Services......................................     87        90       89
                                                     ----      ----     ----
                                                      100       100      100
Costs of Revenues:
    Cost of license fees..........................      1         2        2
    Cost of services..............................     48        47       42
                                                     ----      ----     ----
                                                       49        49       44
                                                     ----      ----     ----
    Gross Margin..................................     51        51       56

Operating Expenses:
    Selling, general and administrative..........     40        38       36
    Research and development......................     10         4        3
    Write-off in-process research and development..     4        --        1
                                                     ----      ----     ----
                                                       54        42       40
                                                     ----      ----     ----
     Operating income (loss).......................    (3)        9       16
Other income.......................................     1         1        1
                                                     ----      ----     ----
     Income (loss) before income taxes.............    (2)       10       17
Income taxes.......................................     1         4        7
                                                     ----      ----     ----
Net Income (loss)..................................    (3)  %     6%      10%
                                                     ====      ====     ====
</TABLE>

         Certain reclassifications have been made to prior year amounts to
conform with current year presentations. During the second quarter of 1998, we
determined that costs associated with certain activities that were previously
classified as research and development expense should be classified as cost of
services as these expenditures relate to client specific activities. For
consistency of presentation, all prior periods have been reclassified.

YEARS ENDED DECEMBER 31, 1997 AND 1998

         REVENUES. Total revenues increased $34,072,000 or 43% from $78,446,000
in 1997 to $112,518,000 in 1998.

         License fee revenues increased 66% from $7,707,000 in 1997 to
$12,827,000 in 1998. This increase was primarily attributable to the recognition
of revenue related to license fees from several significant contracts in the
pharmaceutical division, sales to new customers in our consumer business
division and increased sales of third party software.


                                      -15-
<PAGE>   16
         Service revenues increased 41% from $70,739,000 in 1997 to $99,691,000
in 1998. This increase was primarily the result of an increase in our installed
base of sales force software products at both new and existing customers, the
commencement of major product rollouts, as well as the provision of additional
services to our existing customers.

         COST OF REVENUES. Cost of revenues increased $11,220,000 or 29% from
38,652,000 in 1997 to $49,872,000 in 1998.

         Cost of license fees increased 32% from $1,758,000 in 1997 to
$2,314,000 in 1998. Cost of license fees for 1998 represents the amortization of
capitalized software development costs of $1,392,000 and third party vendor
license fees of $922,000. Cost of license fees for 1997 represents the
amortization of capitalized software development costs of $1,100,000 and third
party vendor license fees of $658,000. The increase in the amortization of
capitalized software development costs in 1998 was due to the increase in gross
capitalized software development costs in 1998 as compared to 1997. The increase
in third party vendor license fees in 1998 was attributable to the increase in
third party software sales in 1998.

         Cost of services increased 29% from $36,894,000 in 1997 to $47,558,000
in 1998. This increase was primarily due to an increase in staff required to
support greater client activity including the use of higher cost consultants and
contractors. As a percentage of service revenues, however, cost of services
decreased from 52% of service revenues in 1997 to 48% in 1998. This decrease was
primarily the result of increased operational efficiencies in 1998 as well as
unusually high costs in the first quarter of 1997 associated with the carry-over
effect of expenses initially incurred in the fourth quarter of 1996 as discussed
under " -- Years Ended December 31, 1996 and 1997 -- Cost of Revenues".

         SELLING, GENERAL AND ADMINISTRATIVE (SG&A) EXPENSES. SG&A expenses
increased 33% from $29,905,000 in 1997 to $39,853,000 in 1998. This increase was
primarily attributable to increased staff required for sales and support
operations. As a percentage of revenue, SG&A expenses decreased from 38% in 1997
to 36% in 1998, due to leveraging the fixed cost elements in general and
administrative expenses over a higher revenue base.

         RESEARCH AND DEVELOPMENT EXPENSES. Research and development expenses
increased 38% from $2,676,000 in 1997 to $3,687,000 in 1998. As a percentage of
revenues, research and development expenses remained relatively constant. The
increase in research and development expenses during the most recent period was
primarily attributable to increased spending on development of our CPG products,
the continued development of ForceMultiplieRx and the development of our next
generation pharmaceutical sales force software product, ForcePharma. With
respect to future research and development expenses, subject to market
conditions, we currently anticipate that such expenses will be approximately 4%
to 6% of revenues. See "Management's Discussion and Analysis of Financial
Condition and Results of Operations -- Factors that May Affect Future Operating
Results -- Our quarterly results of operations may fluctuate significantly and
may not meet market expectations" and -- "Factors That May Affect Future
Operating Results --We may be unable to successfully introduce new products or
respond to technological change" in this Item 7.

         WRITE-OFF OF IN-PROCESS RESEARCH AND DEVELOPMENT COSTS. We incurred a
one-time charge of $1,230,000 to record the write-off of in-process research and
development costs resulting from the acquisition of ABC. This amount represents
the estimated fair values, based on an independent appraisal, related to
in-process research and development projects which had not yet reached
technological feasibility.

         PROVISION FOR INCOME TAXES. The effective tax rate, excluding the
impact of the write-off of in-process research and development which is not tax
deductible, was reduced to 37% during 1998 as opposed to 39% during 1997. This
decrease was due primarily to the implementation of tax minimization strategies
throughout the world.

         ACQUISITION OF ABC. On July 24, 1998, we acquired 100% of the capital
stock of ABC for a combination of cash and stock equivalent to approximately
$4,013,000 and transaction costs of $150,000. The acquisition has been accounted
for using the purchase method of accounting, whereby the purchase price is
allocated to the assets and liabilities of ABC based on their respective fair
market values at the acquisition date. The excess of the purchase price


                                      -16-
<PAGE>   17
over the fair value of the net assets acquired was assigned to identifiable
intangibles. We assigned $1,230,000 to in-process research and development and
such amount was written off in the accompanying statement of operations. We also
recorded $850,000 as capitalized software and $2,226,000 as goodwill. ABC's
results of operations have been included in our Consolidated Financial
Statements from the date of acquisition.

YEARS ENDED DECEMBER 31, 1996 AND 1997

         REVENUES. Total revenues increased $12,200,000 or 18% from $66,246,000
in 1996 to $78,446,000 in 1997.

         License fee revenues decreased 12% from $8,774,000 in 1996 to
$7,707,000 in 1997. This decrease was primarily attributable to the recognition
of revenue related to license fees for a major European client during 1996,
partially offset by the inclusion of $796,000 in revenue associated with the
resale of third party software during 1997 versus $112,000 in revenue associated
with the resale of third party software during 1996.

         Service revenues increased 23% from $57,472,000 in 1996 to $70,739,000
in 1997. This increase was primarily the result of an increase in our installed
base of sales force software products with new and existing customers and the
provision of additional services to our existing customers, largely in the U.S.,
where the service revenue increase was $11,585,000 or 39%.

         COST OF REVENUES. Cost of revenues increased 19% from $32,376,000 in
1996 to $38,652,000 in 1997.

         Cost of license fees increased 111% from $832,000 in 1996 to $1,758,000
in 1997. In 1997, the cost of license fees represents the amortization of
capitalized costs of $1,100,000 and third party vendor license fees of $658,000.
In 1996, the cost of license fees represents the amortization of capitalized
costs of $739,000 and third party vendor license fees of $93,000.

         Cost of services increased 17% from $31,544,000 in 1996 to $36,894,000
in 1997, primarily due to an increase in the number of service representatives
and technical staff from the prior year. The increase was necessary to support
the increased client activity during the year. As a percentage of service
revenues, cost of services decreased from 55% of service revenues in 1996 to 52%
of service revenues in 1997. This decrease was due to certain events which
occurred in 1996, including:

         -        multiple customer delayed implementations for which we had
                  hired personnel for training, customer service and technical
                  support;

         -        costs associated with retaining a significant number of
                  independent contractors to complete client deliverables;

         -        delayed customer license purchase and upgrade decisions; and

         -        increased research and development spending.

As a result of these factors, we incurred a net loss of $3.3 million in the
fourth quarter of 1996.

         SELLING, GENERAL AND ADMINISTRATIVE (SG&A) EXPENSES. SG&A expenses
increased 13% from $26,440,000 in 1996 to $29,905,000 in 1997. As a percentage
of revenue, SG&A expenses decreased from 40% in 1996 to 38% in 1997. This
decrease was attributable to the fixed nature of certain SG&A costs, such as
rent and corporate salaries, as revenues increase.

         RESEARCH AND DEVELOPMENT. Research and development expenses decreased
61% from $6,834,000 in 1996 to $2,676,000 in 1997. As a percentage of revenues,
research and development expenses decreased from 10% for the


                                      -17-
<PAGE>   18
year ended December 31, 1996 to 4% for the year ended December 31, 1997. The
decrease in research and development expenses in 1997 was consistent with our
intentions, as peak development efforts associated with several new software
products decreased as these software products neared completion.

         PROVISION FOR INCOME TAXES. The effective tax rate was reduced to 39%
for the year ended December 31, 1997 as compared to 47% for the year ended
December 31, 1996, excluding the impact of the write-off of in-process research
and development which is not tax deductible. The reduction was due to the higher
base of net income relative to the amount of non-deductible expenses in the year
ended December 31, 1997 as compared to the year ended December 31, 1996.

QUARTERLY RESULTS OF OPERATIONS

         The following table sets forth certain unaudited consolidated statement
of operations data expressed in U.S. dollars for our eight most recently ended
fiscal quarters. This data has been derived from our unaudited consolidated
financial statements and, in the opinion of management, includes all adjustments
consisting only of normal recurring adjustments necessary for a fair
presentation in accordance with generally accepted accounting principles. Our
results of operations for a particular quarter are not necessarily indicative of
our results of operations for any future period. Our quarterly results have
varied considerably in the past and are likely to vary from quarter to quarter
in the future. See "Management's Discussion and Analysis of Financial Condition
and Results of Operations -- Factors that May Affect Future Operating Results --
Our quarterly results of operations may fluctuate significantly and may not meet
market expectations" in this Item 7.


<TABLE>
<CAPTION>
                                                                 QUARTERS ENDED
                                 ------------------------------------------------------------------------------------
                                 MARCH 31    JUNE 30   SEPT. 30   DEC. 31    MARCH 31    JUNE 30   SEPT. 30   DEC. 31
                                   1997       1997       1997       1997       1998       1998       1998      1998
                                 --------   --------   --------   --------   --------   --------   --------  --------
                                                         (IN THOUSANDS, EXCEPT PER SHARE DATA)
<S>                              <C>        <C>        <C>        <C>        <C>        <C>        <C>       <C>
Statement of Operations Data:
Revenues:
    License fees ..............  $  1,094   $  1,725   $  2,370   $  2,518   $  2,971   $  4,299   $  1,116  $  4,442
    Services ..................    15,548     16,342     17,998     20,851     19,656     24,028     29,352    26,653
                                 --------   --------   --------   --------   --------   --------   --------  --------
                                   16,642     18,067     20,368     23,369     22,627     28,327     30,468    31,095
Costs of Revenues:
    Cost of license fees ......       273        392        729        365        361      1,024        379       550
    Cost of services ..........     9,795      8,333      8,795      9,971      9,894     12,402     13,645    11,616
                                 --------   --------   --------   --------   --------   --------   --------  --------
                                   10,068      8,725      9,524     10,336     10,255     13,426     14,024    12,166
                                 --------   --------   --------   --------   --------   --------   --------  --------
    Gross margin ..............     6,574      9,342     10,844     13,033     12,372     14,901     16,444    18,929

Operating Expenses:
    Selling, general, and
       administrative .........     6,373      7,636      7,678      8,217      8,459      9,962     10,280    11,153
    Research and development ..       683        653        606        734        899        870        847     1,069
    Write-off of in-process
       research and development        --         --         --         --         --         --      1,230        --
                                 --------   --------   --------   --------   --------   --------   --------  --------
                                    7,056      8,289      8,284      8,951      9,358     10,832     12,357    12,222
                                 --------   --------   --------   --------   --------   --------   --------  --------
      Operating income (loss) .      (482)     1,053      2,560      4,082      3,014      4,069      4,087     6,707
Interest income ...............       128        131        100        169        196        214        280       399
Other income (expense) ........       (57)       (95)       (21)       (27)      (321)       (45)       117       (68)
                                 --------   --------   --------   --------   --------   --------   --------  --------
    Income (loss) before
      income taxes (benefit) ..      (411)     1,089      2,639      4,224      2,889      4,238      4,484     7,038
Income taxes (benefit) ........      (145)       442      1,047      1,587      1,127      1,581      2,043     2,631
                                 --------   --------   --------   --------   --------   --------   --------  --------
Net income (loss) .............  $   (266)  $    647   $  1,592   $  2,637   $  1,762   $  2,657   $  2,441  $  4,407
                                 ========   ========   ========   ========   ========   ========   ========  ========
Net income (loss) per share:
    Basic .....................  $  (0.01)  $   0.03   $   0.07   $   0.12   $   0.08   $   0.12   $   0.11  $   0.19
                                 ========   ========   ========   ========   ========   ========   ========  ========
    Diluted ...................  $  (0.01)  $   0.03   $   0.07   $   0.11   $   0.07   $   0.11   $   0.10  $   0.18
                                 ========   ========   ========   ========   ========   ========   ========  ========
Shares used in computing
  net income (loss) per share:
    Basic .....................    22,450     22,142     22,201     22,252     22,324     22,418     22,705    22,883
                                 ========   ========   ========   ========   ========   ========   ========  ========
    Diluted ...................    22,450     22,736     23,226     23,316     23,900     24,302     24,818    25,107
                                 ========   ========   ========   ========   ========   ========   ========  ========
</TABLE>


                                      -18-
<PAGE>   19
LIQUIDITY AND CAPITAL RESOURCES

         We have historically financed our operations primarily through cash
generated by operations. Net cash provided by operating activities was
$24,206,000 for the year ended December 31, 1998, compared to cash provided by
operating activities of $3,318,000 for the year ended December 31, 1997. This
increase was due primarily to higher net income, as well as more efficient
accounts receivable and liability management during the year ended December 31,
1998, compared to the year ended December 31, 1997.

         Cash used in investing activities was $12,565,000 in the year ended
December 31, 1998, compared to cash obtained from investing activities of
$3,301,000 in the year ended December 31, 1997. This increase was due primarily
to the increase in short-term investments as well as the purchase of ABC in the
year ended December 31, 1998.

         On January 16, 1997, Dendrite's Board of Directors (the "Board of
Directors" or the "Board") approved a stock buy-back program initially limited
to $3,000,000, which, subject to further Board review and approval, could be
increased to a maximum of $10,000,000, but not greater than 9% of Dendrite's
outstanding shares of common stock. During the twelve month period ending
December 31, 1997, Dendrite repurchased 401,000 shares of common stock for a
value of $1,927,000. Dendrite did not repurchase any shares of common stock
during the period ending December 31, 1998.

         We obtained $3,610,000 of cash from financing activities in the year
ended December 31, 1998, compared to the use of $1,331,000 in cash from
financing activities in the year ended December 31, 1997. The change in our cash
provided from financing activities was due to an increase in the issuance of
common stock, primarily from the exercise of employee stock options during the
year ended December 31, 1998 and open-market purchases of our common stock
during the year ended December 31, 1997.

         We recently entered into a $15,000,000 revolving line of credit
agreement with The Chase Manhattan Bank, N.A. The agreement is available to
finance working capital needs and possible future acquisitions. The $15,000,000
line of credit agreement requires us to maintain a minimum consolidated net
worth, among other covenants, measured quarterly, which is equal to our net
worth as of December 31, 1997 plus 50% of our net income earned after January 1,
1998 and plus 75% of the net proceeds to us of any stock offering. This covenant
effectively limits the amount of cash dividends we may pay. At December 31,
1998, there were no borrowings outstanding under the agreement.

         Our working capital was approximately $33,981,000 at December 31, 1997
and $47,963,000 at December 31, 1998. We have no significant capital spending or
purchasing commitments other than normal purchase commitments and commitments
under facility and capital leases.

         On January 28, 1999, Dendrite filed a Registration Statement on Form
S-3 (the "Registration Statement") with the Securities and Exchange Commission
to register a proposed offering of 2,750,000 shares of common stock by the
Company and an additional 500,000 shares of common stock by certain selling
stockholders named in the Registration Statement. Dendrite will not receive any
of the proceeds from the sale of the shares of common stock being sold by the
selling stockholders.

         We regularly evaluate opportunities to acquire products or businesses
complementary to our operations. Such acquisition opportunities, if they arise,
and are successfully completed, may involve the use of cash or equity
instruments. We currently have no agreements to make any acquisitions.

YEAR 2000 READINESS DISCLOSURE

         The efficient operation of our business is dependent in part on our
internal computer software and operating systems (collectively, our "Internal
Programs and Systems"). Since 1997, as part of our Year 2000 compliance plan, we
have been evaluating our Internal Programs and Systems to identify potential
Year 2000 compliance problems. We have tested our Internal Programs and Systems
to verify Year 2000 compliance. As a result of the testing, we have determined


                                      -19-
<PAGE>   20
that some of our Internal Programs and Systems are not Year 2000 compliant. We
have begun and will continue to modify or replace some of our Internal Programs
and Systems to make them Year 2000 compliant. We are also communicating with our
suppliers and others to coordinate Year 2000 conversion and are requesting
assurances from all software vendors from which we may purchase or license
software that such software will correctly process all date information at all
times.

          To date, we have spent approximately $178,000 to evaluate, test and
remediate, if necessary, our Internal Programs and Systems for Year 2000
compliance problems and we expect to spend up to an additional $50,000 through
the end of second quarter of 1999. We will fund these costs with cash from our
operations. To date, we have not spent any material amount on evaluating the
Year 2000 compliance status of our software products and software products
licensed to its customers. Although we do not anticipate any future material
expenditures, our customers may require us to incur additional expenses
associated with remediating their software products. We expect that the expenses
and capital expenditures associated with achieving Year 2000 compliance will not
have a material adverse effect on our business, results of operations or
financial condition.

         We believe that we will be able to achieve Year 2000 compliance through
a combination of modification of some existing Internal Programs and Systems and
the replacement of other Internal Programs and Systems with new programs and
systems that are already Year 2000 compliant. We expect to have our Year 2000
compliance program substantially completed by the end of the second quarter of
1999. However, we cannot assure you that these efforts will be successful or
completed in a timely manner.

         We believe most of our sales force software products that we currently
offer to customers are Year 2000 compliant. We define "Year 2000 compliant" to
mean that the applicable Dendrite product is capable of recognizing and
processing date data beyond the Year 2000 as belonging to the correct century,
so long as all products (for example, hardware, firmware, and software including
interfacing programs, operating systems, and database engines) used with the
software are Year 2000 compliant and properly exchange date data with our
products.

         Some of our older products will not, and some may not, accurately
process dates beyond December 31, 1999. To the extent any of these products are
still in use in 1999, we will continue to attempt to migrate our customers to
products which are Year 2000 compliant. We cannot assure you that this will
occur. A failure to migrate any such customer to a product which is Year 2000
compliant could adversely affect our business, operating results or financial
condition. We may also experience increased expenses which we cannot recoup from
current customers in addressing their migration to software that is Year 2000
compliant. We have strongly encouraged each customer to have its product tested
by us for Year 2000 compliance.

         Because of our relatively advanced state of readiness, we have not yet
formulated a reasonably likely worst case scenario. During the second quarter of
1999, as we assess our state of readiness for January 1, 2000, we expect to
formulate this scenario and to prepare a contingency plan, if warranted. For a
discussion of the risks associated with the Year 2000, please see "Management's
Discussion and Analysis of Financial Condition and Results of Operations --
Factors that May Affect Future Operating Results -- We are exposed to risks
associated with the Year 2000 -- Year 2000 Readiness Disclosure" in this Item 7.

                                      -20-

<PAGE>   21
FACTORS THAT MAY AFFECT FUTURE OPERATING RESULTS

        OUR BUSINESS IS HEAVILY DEPENDENT ON THE PHARMACEUTICAL INDUSTRY
 
     Most of our sales force software products and services, also referred to as
sales force effectiveness or SFE solutions, are currently used in connection
with the marketing and sale of prescription-only drugs. This market is
undergoing a number of significant changes. These include:
 
- - consolidations and mergers which may reduce the number of our existing and
  potential customers;
 
- - reclassification of formerly prescription-only drugs to permit their
  over-the-counter sale;
 
- - competitive pressures on our pharmaceutical customers resulting from the
  continuing shift to delivery of healthcare through managed care organizations;
  and
 
- - changes in law, such as government mandated price reductions for prescription-
  only drugs, that affect the healthcare systems in the countries where our
  customers and potential customers are located.
 
     We cannot assure you that we can respond effectively to any or all of these
and other changes in the marketplace. Our failure to do so could have a material
adverse effect on our business, operating results or financial condition. See
"Business -- Industry Overview" for a discussion of the pharmaceutical industry
sales environment.
 
OUR QUARTERLY RESULTS OF OPERATIONS MAY FLUCTUATE SIGNIFICANTLY AND MAY NOT MEET
                              MARKET EXPECTATIONS
 
     Our results of operations may vary from quarter to quarter due to lengthy
sales and implementation cycles for our products, our fixed expenses in relation
to our fluctuating revenues and variations in our customers' budget cycles, each
of which is discussed below. As a result, you should not rely on
quarter-to-quarter comparisons of our results of operations as an indication of
future performance. It is possible that in some future period our results of
operations may be below the expectations of the public market analysts and
investors. If this happens, the price of our common stock may decline. See
"Management's Discussion and Analysis of Financial Condition and Results of
Operations" for detailed information on our quarterly operating results.
 
OUR LENGTHY SALES AND IMPLEMENTATION CYCLES MAKE IT DIFFICULT TO PREDICT OUR
QUARTERLY REVENUES
 
     The selection of a sales force software product often entails an extended
decision-making process because of the strategic implications and substantial
costs associated with a customer's license of the software. Given the importance
of the decision, senior levels of management often are involved and, in some
instances, the board of directors may be involved in this process. As a result,
the decision-making process typically takes nine to twelve months, although in
some cases it may take even longer. Accordingly, we cannot control or predict
the timing of our execution of contracts with customers.
 
     In addition, an implementation process of three to six months is customary
before the software is rolled out to a customer's sales force. However, if a
customer were to delay or extend its implementation process, our quarterly
revenues may decline below expected levels and could adversely affect our
results of operations.
 
OUR FIXED COSTS MAY LEAD TO FLUCTUATIONS IN OUR QUARTERLY OPERATING RESULTS IF
REVENUES FALL BELOW EXPECTATIONS
 
     We establish our expenditure levels for product development, sales and
marketing and some of our other operating expenses based in large part on our
expected future revenues and anticipated competitive conditions. In particular,
we frequently add staff in advance of new business to permit adequate time for
training. If the new business is subsequently delayed or canceled, we will have
incurred expenses without the associated revenue. In addition,
 
                                      -21-
<PAGE>   22
 
we may increase sales and marketing expenses if competitive pressures become
greater than we currently anticipate. Since only a small portion of our expenses
varies directly with our actual revenues, our operating results and
profitability are likely to be adversely and disproportionately affected if our
revenues fall below expectations.
 
OUR BUSINESS IS AFFECTED BY VARIATIONS IN OUR CUSTOMERS' BUDGET CYCLES
 
     We have historically realized a greater percentage of our license fees and
service revenues in the second half of the year than in the first half because,
among other things, our customers typically spend more of their annual budget
authorization for SFE solutions in the second half of the year. However, the
relationship between the amounts spent in the first and second halves of a year
may vary from year to year and from customer to customer. In addition, changes
in our customers' budget authorizations may reduce the amount of revenues we
receive from the license of additional software or the provision of additional
services. As a result, our operating results could be adversely affected.
 
  WE DEPEND ON A FEW MAJOR CUSTOMERS FOR A SIGNIFICANT PORTION OF OUR REVENUES
 
     We derive a significant portion of our revenues from a limited number of
customers (considering all affiliates of each customer as part of that
customer). Approximately 56% of our total revenues in 1998 came from Pfizer,
Johnson & Johnson and Parke-Davis. Approximately 59% of our total revenues in
1997 came from Pfizer, Johnson & Johnson and Rhone-Poulenc Rorer. Approximately
58% of our total revenues in 1996 came from Pfizer, Eli Lilly and Rhone-Poulenc
Rorer. We believe that the costs to our customers of switching to a competitor's
software product, or of taking significant system management functions in-house,
are substantial. Nevertheless, some of our customers have switched, and in the
future other customers may switch, to software products and/or services offered
by our competitors. If any of our major customers were to make such a change,
our business, operating results or financial condition would be materially and
adversely affected.
 
     WE MAY BE UNABLE TO SUCCESSFULLY INTRODUCE NEW PRODUCTS OR RESPOND TO
                              TECHNOLOGICAL CHANGE
 
     The market for sales force software products changes rapidly because of
frequent improvements in computer hardware and software technology. Our future
success will depend, in part, on our ability to:
 
- - use available technologies and data sources to develop new products and
  services and to enhance our current products and services;
 
- - introduce new solutions that keep pace with developments in our target
  markets; and
 
- - address the changing and increasingly sophisticated needs of our customers.
 
     We cannot assure you that we will successfully develop and market new
products or product enhancements that respond to technological advances in the
marketplace, or that we will do so in a timely fashion. We also cannot assure
you that our products will adequately and competitively address the needs of the
changing marketplace.
 
     Competition for software products has been characterized by shortening
product cycles. We may be materially and adversely affected by this trend if the
product cycles for our products prove to be shorter than we anticipate. If that
happens, our business, operating results or financial condition could be
adversely affected.
 
     To remain competitive, we also may have to spend more of our revenues on
product research and development than we have in the past. As a result, our
results of operations could be materially and adversely affected.
 
     Further, our software products are technologically complex and may contain
previously undetected errors or failures. Such errors have occurred in the past
and we cannot assure you that, despite our testing, our new products will be
free from errors. Errors that result in losses or delays could have a material
adverse effect on our
 
                                      -22-
<PAGE>   23
 
business, operating results or financial condition.
 
  WE ARE EXPOSED TO RISKS ASSOCIATED WITH THE YEAR 2000 -- YEAR 2000 READINESS
                                   DISCLOSURE
 
DEMAND FOR OUR SOFTWARE PRODUCTS AND SERVICES MAY DECLINE BEFORE AND AFTER THE
YEAR 2000
 
     A substantial amount of demand for our software may come from customers in
the process of replacing and upgrading software applications to accommodate the
change in date to the Year 2000. This demand has contributed to our 1998 sales
growth and we expect it to contribute to our 1999 sales growth. Once customers
have completed these activities, we may experience a deceleration in revenue
growth. In addition, the expense and time associated with remediation efforts by
customers to address Year 2000 compliance problems for software products other
than ours may cause our customers to delay the purchase of, or reduce the amount
they spend on, our products and services, both before and after January 1, 2000.
Such reductions could have a material adverse effect on our business, operating
results or financial condition.
 
OUR YEAR 2000 REMEDIATION EFFORTS MAY NOT BE SUCCESSFUL
 
     As part of our Year 2000 compliance plan, we have assessed the readiness of
our internal computer software programs and operating systems. We believe our
programs and systems will be substantially Year 2000 compliant by the end of the
second quarter of 1999. However, if additional defects, including defects in
hardware, are identified or if necessary modifications and conversions are not
made, or are not completed in a timely manner, the Year 2000 problem could have
a material adverse effect on our business, operating results or financial
condition.
 
 
WE MAY INCUR MATERIAL EXPENSES IN CONNECTION WITH ANY CLAIM RELATING TO YEAR
2000 COMPLIANCE OF OUR OWN PRODUCTS OR THE PRODUCTS OF THIRD PARTIES

     We believe most of the sales force software products that we currently
offer to our customers, prior to any customization, are Year 2000 compliant. We
cannot assure you, however, that our current products do not contain undetected
errors or defects associated with Year 2000 date functionality that may result
in material costs to us.
 
     Some of our older products will not, and some may not, accurately process
dates after December 31, 1999. To the extent any of these products are still in
use in 1999, we will continue to attempt to migrate our customers to products
that are Year 2000 compliant. We cannot assure you that this will occur. A
failure to migrate any customer to a product that is Year 2000 compliant could
adversely affect our business, operating results or financial condition. We may
also experience increased expenses which we cannot recoup from current customers
in addressing their migration to software that is Year 2000 compliant. We may
incur additional expenses associated with remediating software products of our
current customers.
 
     In addition, some of our customers may attempt to hold us responsible for
Year 2000 compliance of hardware or software not supplied or created by us, but
used in conjunction with one or more of our products. For example, our
customers' computer hardware and software, with which our software must
interface, may not properly handle date information after the Year 2000 without
error or interruption.
 
     See "Management's Discussion and Analysis of Financial Condition and
Results of Operations -- Year 2000 Readiness Disclosure" for detailed
information on our state of readiness, potential risks and contingency plans
regarding the Year 2000 issue.
 
 INCREASED COMPETITION MAY RESULT IN PRICE REDUCTIONS AND DECREASED DEMAND FOR
                           OUR PRODUCTS AND SERVICES
 
     We believe there are approximately ten other companies that sell sales
force software products and specifically target the pharmaceutical industry,
including:
 
     - four competitors that are actively selling sales force software products
       in more than one country; and

                                      -23-
<PAGE>   24
 
     - three competitors that also offer sales force support services.
 
     We believe that most of our competitors offer sales force software 
products and/or services that do not address the variety of customer needs that
our solutions address. However, these competing solutions may cost less than our
solutions. We also face competition from many vendors that market and sell sales
force automation and SFE solutions in the consumer packaged goods or CPG market.
In addition, we also compete with various companies that provide support
services similar to our services. We believe our ability to compete depends on
many factors, some of which are beyond our control, including:
 
- - the number and success of new market entrants supplying competing sales force
  products or support services;
 
- - expansion of product lines by, or consolidation among, our existing
  competitors; and
 
- - development and/or operation of in-house sales force software products or
  services by our customers and potential customers.
 
     Some of our competitors and potential competitors are part of large
corporate groups and have longer operating histories and significantly greater
financial, sales, marketing, technology and other resources than we have. We
cannot assure you that we will be able to compete successfully with these
companies or that competition will not have a material adverse effect on our
business, operating results or financial condition. See
"Business -- Competition" for detailed information regarding the competitive
environment in which we operate.
 
         SOME OF OUR CUSTOMERS RELY ON OUR COMPETITORS FOR MARKET DATA
 
     Current market data on the sales of prescription-only pharmaceutical
products is an important element for the operation of our sales force software
products in the prescription-only pharmaceutical industry. Our customers use
this data to guide and organize their sales forces and marketing efforts. Some
of the leading purveyors of this market information compete with us either
directly or through affiliates or may compete with us in the future. If these
purveyors of market information require pharmaceutical companies to use their
sales force products and/or services, our business, operating results and
financial condition may be materially and adversely affected.
 
  OUR INTERNATIONAL OPERATIONS HAVE RISKS THAT OUR DOMESTIC OPERATIONS DO NOT
 
     The sale of our products and services in foreign countries accounts for,
and is expected in the future to account for, a material part of our revenues.
These sales are subject to risks inherent in international business activities,
including:
 
- - any adverse change in the political or economic environments in these
  countries;
 
- - economic instability;
 
- - any adverse change in tax, tariff and trade or other regulations;
 
- - the absence or significant lack of legal protection for intellectual property
  rights;
 
- - exposure to exchange rate risk for service revenues which are denominated in
  currencies other than U.S. dollars; and
 
- - difficulties in managing an organization spread over various jurisdictions.
 
     OUR SUCCESS DEPENDS ON RETAINING OUR KEY SENIOR MANAGEMENT TEAM AND ON
                  ATTRACTING AND RETAINING QUALIFIED PERSONNEL
 
     Our future success depends, to a significant extent, upon the contributions
of our executive officers and key sales, technical and customer service
personnel. We maintain a $3 million key man insurance policy on John E. Bailye,
our President and Chief Executive Officer, the proceeds of which are payable to
Dendrite. Our future success also depends on our continuing ability to attract
and retain highly qualified technical and managerial personnel. Competition for
such personnel is intense. We have at times experienced difficulties in
recruiting qualified personnel and we may experience such difficulties in the
future. Any such difficulties
 
                                      -24-
<PAGE>   25
 
could adversely affect our business, operating results or financial condition.
See "Management" for detailed information concerning our key personnel.
 
     OUR INABILITY TO MANAGE OUR GROWTH COULD ADVERSELY AFFECT OUR BUSINESS
 
     To manage our growth effectively, we must continue to strengthen our
operational, financial and management information systems and expand, train and
manage our work force. However, we may not be able to do so effectively or on a
timely basis. Failure to do so could have a material adverse effect upon our
business, operating results or financial condition.
 
   OUR BUSINESS DEPENDS ON PROPRIETARY TECHNOLOGY THAT WE MAY NOT BE ABLE TO
                               PROTECT COMPLETELY
 
     We rely on a combination of trade secret, copyright and trademark laws,
non-disclosure and other contractual agreements and technical measures to
protect our proprietary technology. We cannot assure you that the steps we take
will prevent misappropriation of this technology. Further, protective actions we
have taken or will take in the future may not prevent competitors from
developing products with features similar to our products. In addition,
effective copyright and trade secret protection may be unavailable or limited in
certain foreign countries. We have, on occasion, in response to a request by our
customer, entered into agreements which require us to place our source code in
escrow to secure our service and maintenance obligations.
 
     Further, we believe that our products and trademarks do not infringe upon
the proprietary rights of third parties. However, third parties may assert
infringement claims against us in the future that may result in the imposition
of damages or injunctive relief against us. In addition, any such claims may
require us to enter into royalty arrangements. Any of these results could
materially and adversely affect our business, operating results or financial
condition.
 
 WE HAVE LIMITED EXPERIENCE IN MARKETING TO THE CONSUMER PACKAGED GOODS MARKET
 
     We market and sell SFE solutions to companies in the CPG market. The
selling environment in this market has unique characteristics that differentiate
it from the pharmaceutical market. In addition, we believe that the CPG market
is composed of sub-markets, each of which may have unique characteristics.
Accordingly, we cannot assure you that we will be able to replicate in this
market the success we have achieved in the ethical pharmaceutical market.
 
                    PROVISIONS OF OUR CHARTER DOCUMENTS AND
            NEW JERSEY LAW MAY DISCOURAGE AN ACQUISITION OF DENDRITE
 
     Provisions of our Restated Certificate of Incorporation, our By-laws and
New Jersey law may make it more difficult for a third party to acquire us. For
example, the Board of Directors may, without the consent of the stockholders,
issue preferred stock with rights senior to those of the common stock.
 
             OUR COMMON STOCK MAY BE SUBJECT TO PRICE FLUCTUATIONS
 
     The market price of our common stock may be significantly affected by the
following factors:
 
- - the announcement or the introduction of new products by us or our competitors;
 
- - quarter-to-quarter variations in our operating results and changes in earnings
  estimates by analysts;
 
- - market conditions in the technology, healthcare and other growth sectors; and
 
- - general consolidation in the healthcare information industry which may result
  in the market perceiving us or other comparable companies as potential
  acquisition targets.
 
     Further, the stock market has experienced on occasion extreme price and
volume fluctuations. The market prices of the equity securities of many
technology companies have been especially volatile and often have been unrelated
to the operating performance of such companies. These broad market fluctuations
may have a material adverse effect on the market price of our common stock. See
"Price Range of Common Stock".

 
                                      -25-
<PAGE>   26
ITEM 7A. QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK

FOREIGN CURRENCY RISK

         Because we have operations in a number of countries, we face exposure 
to adverse movements in foreign currency exchange rates. As currency rates 
change, translation of the income statements of our international entities 
from local currencies to U.S. dollars affects year-over-year comparability of 
operating results. We do not hedge translation risks because we generally 
reinvest the cash flows from international operations.

         Management estimates that a 10% change in foreign exchange rates would 
impact reported operating profit by less than $500,000. This sensitivity 
analysis disregards the possibility that rates can move in opposite directions 
and that losses from one area may be offset by gains from another area.

         The introduction of the Euro as a common currency for members of the 
European Monetary Union took place on January 1, 1999. We have not determined 
what impact, if any, the Euro has on our foreign exchange exposure.

INTEREST RATE RISK

         Our exposure to market risk related to changes in interest rates 
primarily to our investment portfolio. We invest in instruments that meet high 
credit quality standards, as specified in our investment policy. The policy 
also limits the amount of credit exposure to any one issue, issuer and type of 
investment.

         As of December 31, 1998, our investments consisted primarily of
commercial paper maturing in the first four months of 1999. Due to the average
maturity and conservative nature of our investment portfolio, a sudden change in
interest rates would not have a material effect on the value of the portfolio.
Management estimates that had the average yield of the Company's investments
decreased by 100 basis points, our interest income for the year ended December
31, 1998 would have decreased by less than $150,000. This estimate assumes that
the decrease occurred on the first day of 1998 and reduced the yield of each
investment instrument by 100 basis points. The impact on our future interest
income, of future changes in investment yields will depend largely on the gross
amount of our investments. See Item 7 -- "Management's Discussion and Analysis
of Financial Condition and Results of Operations -- Liquidity and Capital
Resources".

ITEM 8.     FINANCIAL STATEMENTS AND SUPPLEMENTARY DATA.

         The Company's 1998 Financial Statements, together with the report
thereon of Arthur Andersen LLP, are included elsewhere herein. See Item 14 for a
list of Financial Statements and Financial Statement Schedules.

ITEM 9.     CHANGES IN AND DISAGREEMENTS WITH ACCOUNTANTS ON ACCOUNTING AND
            FINANCIAL DISCLOSURE.

         None.

                                    PART III

ITEM 10.    DIRECTORS AND EXECUTIVE OFFICERS OF THE REGISTRANT.

         Information regarding directors and executive officers of the Company
will be set forth in the Registrant's Notice of Annual Meeting of Shareholders
and Proxy Statement, expected to be dated on or about April 15, 1999 (the "Proxy
Statement"), which information is incorporated herein by reference.

ITEM 11.    EXECUTIVE COMPENSATION.

         Information regarding the Company's compensation of its directors and
executive officers will be set forth in the Proxy Statement, which information
is incorporated herein by reference.

ITEM 12.    SECURITY OWNERSHIP OF CERTAIN BENEFICIAL OWNERS AND MANAGEMENT.

         Information regarding security ownership of certain beneficial owners
and management will be set forth in the Proxy Statement, which information is
incorporated herein by reference.

ITEM 13.    CERTAIN RELATIONSHIPS AND RELATED TRANSACTIONS.

         Information regarding transactions with the Company's directors and
executive officers will be set forth in the Proxy Statement, which information
is incorporated herein by reference.


                                      -25-
<PAGE>   27
                                     PART IV

ITEM 14.    EXHIBITS, FINANCIAL STATEMENT SCHEDULES AND REPORTS ON FORM 8-K.

         (a)      The following documents are filed as part of this report:

         1.       Financial Statements:

                  Report of Independent Public Accountants
                  Consolidated Balance Sheets
                  Consolidated Statements of Operations
                  Consolidated Statements of Stockholders' Equity
                  Consolidated Statements of Cash Flows
                  Notes to Consolidated Financial Statements

         2.       Financial Statement Schedules:

                  None.

         3.       Exhibits:

                  3.1      Restated Certificate of Incorporation of the Company,
                           as amended (incorporated herein by reference to
                           Exhibit 3.1 to the Company's Quarterly Report on Form
                           10-Q, filed with the Securities and Exchange
                           Commission (the "Commission") June 30, 1996)

                  3.2      By-laws of the Company, as amended (incorporated
                           herein by reference to the Exhibit to the Company's
                           Quarterly Report on Form 10-Q for the quarter ended
                           September 30, 1995, filed with the Commission
                           November 13, 1995)

                  4.1      Specimen of Stock Certificate (incorporated herein by
                           reference to Exhibit 4.1 to the Company's
                           Registration Statement on Form S-1, filed with the
                           Commission May 17, 1995)

                  4.2      Registration Rights Agreement dated October 2, 1991
                           between the several purchasers named therein and the
                           Company (incorporated herein by reference to Exhibit
                           4.2 to the Company's Registration Statement on Form
                           S-1, filed with the Commission May 17, 1995)

                  4.3      Amendment to Registration Rights Agreement dated
                           April 23, 1992 between the Company and the parties
                           named therein as shareholders of the Company
                           (incorporated herein by reference to Exhibit 4.3 of
                           Amendment 1 to the Company's Registration Statement
                           on Form S-1, filed with the Commission May 17, 1995)

                  10.1     January 1992 Stock Plan (incorporated herein by
                           reference to Exhibit 10.26 to the Company's
                           Registration Statement on Form S-1, filed with the
                           Commission May 17, 1995)*

                  10.2     October 1992 Stock Option Plan for Senior Management
                           (incorporated herein by reference to Exhibit 10.37 to
                           the Company's Registration Statement on Form S-1,
                           filed with the Commission May 17, 1995)*

                  10.3     1997 Amended and Restated Stock Incentive Plan
                           (incorporated herein by reference to Exhibit 4.2 to
                           the Company's Post-Effective Amendment No. 1 to its
                           Registration Statement on Form S- 8, filed with the
                           Commission November 10, 1997)*

                  10.4     1997 Employee Stock Purchase Plan (incorporated
                           herein by reference to Exhibit 4.2 to the Company's
                           Registration Statement on Form S-8, filed with the
                           Commission April 1, 1997)*

                  10.5     Lease of 1200 Mount Kemble Avenue, Morristown, New
                           Jersey (incorporated herein by reference to Exhibit
                           10.40 to the Company's Registration Statement on Form
                           S-1, filed with the Commission May 17, 1995)

                  10.6     Form of Indemnification Agreement dated as of October
                           28, 1998 (incorporated herein by reference to Exhibit
                           10.1 to the Company's Quarterly Report on Form 10-Q,
                           filed with the Commission November 18, 1998)*

                  10.7     Amended and Restated Credit Agreement, entered into
                           as of November 30, 1998, between the Company and The
                           Chase Manhattan Bank


                                      -26-
<PAGE>   28
                  10.8     Employment Agreement dated March 25, 1997 with John
                           E. Bailye (incorporated herein by reference to
                           Exhibit 10.1 to the Company's Quarterly Report on
                           Form 10-Q/A filed with the Commission May 16, 1997)*

                  10.9     Employment Agreement dated June 2, 1997 with George
                           T. Robson (incorporated herein by reference to
                           Exhibit 10.1 to the Company's Quarterly Report on
                           Form 10-Q, filed with the Commission August 14,
                           1997)*

                  10.10    Employment Agreement dated June 9, 1997 with Mark
                           Cieplik incorporated herein by reference to Exhibit
                           10.2 to the Company's Quarterly Report on Form 10-Q,
                           filed with the Commission August 14, 1997)*

                  10.11    Employment Agreement dated July 24, 1997 with Bruce
                           Savage (incorporated herein by reference to Exhibit
                           10.1 to the Company's Quarterly Report on Form 10-Q,
                           filed with the Commission November 14, 1997)*

                  10.12    Employment Agreement dated October 1, 1991 with
                           Teresa F. Winslow (incorporated herein by reference
                           to Exhibit 10.50 to the Company's Registration
                           Statement on Form S-1, filed with the Commission
                           February 5, 1996)*

                  10.13    Consulting Agreement dated as of January 5, 1998 with
                           Edward Kfoury (incorporated herein by reference to
                           Exhibit 10.1 of the Company's Quarterly Report filed
                           with the Commission May 14, 1998.)

                  10.14    Deferred Compensation Plan dated as of September 1,
                           1998 (incorporated herein by reference to Exhibit
                           10.1 of the Company's Quarterly Report filed with the
                           Commission August 14, 1998.)*

                  10.15    Deferred Compensation Plan Trust Agreement dated as
                           of September 1, 1998 (incorporated herein by
                           reference to Exhibit 10.2 of the Company's Quarterly
                           Report filed with the Commission August 14, 1998.)*

                  21       Subsidiaries of the Registrant

                  23       Consent of Independent Public Accountants

                  27       Financial Data Schedule

                  (b) Reports on Form 8-K.

                  None

- --------

*        These contracts are identified pursuant to the requirement in Item 14
         to identify "each management contract or compensatory plan or
         arrangement required to be filed as an exhibit".


                                      -27-
<PAGE>   29
                                   SIGNATURES

         Pursuant to the requirements of Section 13 or 15(d) the Securities
Exchange Act of 1934, the Registrant has duly caused this Report to be signed on
its behalf by the undersigned, thereunto duly authorized.

                          DENDRITE INTERNATIONAL, INC.

Date:  February __, 1999            By:   /s/ John E. Bailye
                                          ------------------
                                          John E. Bailye
                                          Chief Executive Officer and President

PURSUANT TO THE REQUIREMENTS OF THE SECURITIES EXCHANGE ACT OF 1934, THIS REPORT
HAS BEEN SIGNED BELOW BY THE FOLLOWING PERSONS ON BEHALF OF THE REGISTRANT AND
IN THE CAPACITIES AND ON THE DATES INDICATED.

<TABLE>
<CAPTION>
Name                                  Title                                        Date
- ----                                  -----                                        ----
<S>                                   <C>                                      <C>        
/s/ John E. Bailye                    Chief Executive Officer,                 March 23, 1999
- ------------------                    President and Director       
John E. Bailye                        (Principal Executive Officer)
                                      

/s/ George T. Robson                  Executive Vice President                 March 23, 1999
- --------------------                  and Chief Financial Officer      
George T. Robson                      (Principal Financial Officer     
                                      and Principal Accounting Officer)
                                      

/s/ Bernard M. Goldsmith              Director                                 March 23, 1999
- ------------------------
Bernard M. Goldsmith

/s/ Edward J. Kfoury                  Director                                 March 23, 1999
- --------------------
Edward J. Kfoury

/s/ Paul A. Margolis                  Director                                 March 23, 1999
- --------------------
Paul A. Margolis

/s/ John H. Martinson                 Director                                 March 23, 1999
- ---------------------
John H. Martinson

/s/ Terence H. Osborne                Director                                 March 23, 1999
- ----------------------
Terence H. Osborne
</TABLE>


                                      -28-
<PAGE>   30
                                  EXHIBIT INDEX


       Exhibit
         No.                           Exhibit

         3.1      Restated Certificate of Incorporation of the Company, as
                  amended (incorporated herein by reference to Exhibit 3.1 to
                  the Company's Quarterly Report on Form 10-Q, filed with the
                  Securities and Exchange Commission (the "Commission") June 30,
                  1996)

         3.2      By-laws of the Company, as amended (incorporated herein by
                  reference to the Exhibit to the Company's Quarterly Report on
                  Form 10-Q for the quarter ended September 30, 1995, filed with
                  the Commission November 13, 1995)

         4.1      Specimen of Stock Certificate (incorporated herein by
                  reference to Exhibit 4.1 to the Company's Registration
                  Statement on Form S-1, filed with the Commission May 17, 1995)

         4.2      Registration Rights Agreement dated October 2, 1991 between
                  the several purchasers named therein and the Company
                  (incorporated herein by reference to Exhibit 4.2 to the
                  Company's Registration Statement on Form S-1, filed with the
                  Commission May 17, 1995)

         4.3      Amendment to Registration Rights Agreement dated April 23,
                  1992 between the Company and the parties named therein as
                  shareholders of the Company (incorporated herein by reference
                  to Exhibit 4.3 of Amendment 1 to the Company's Registration
                  Statement on Form S-1, filed with the Commission May 17, 1995)

         10.1     January 1992 Stock Plan (incorporated herein by reference to
                  Exhibit 10.26 to the Company's Registration Statement on Form
                  S-1, filed with the Commission May 17, 1995)

         10.2     October 1992 Stock Option Plan for Senior Management
                  (incorporated herein by reference to Exhibit 10.37 to the
                  Company's Registration Statement on Form S-1, filed with the
                  Commission May 17, 1995)

         10.3     1997 Amended and Restated Stock Incentive Plan (incorporated
                  herein by reference to Exhibit 4.2 to the Company's
                  Post-Effective Amendment No. 1 to its Registration Statement
                  on Form S-8, filed with the Commission November 10, 1997)

         10.4     1997 Employee Stock Purchase Plan (incorporated herein by
                  reference to Exhibit 4.2 to the Company's Registration
                  Statement on Form S-8, filed with the Commission April 1,
                  1997)

         10.5     Lease of 1200 Mount Kemble Avenue, Morristown, New Jersey
                  (incorporated herein by reference to Exhibit 10.40 to the
                  Company's Registration Statement on Form S-1, filed with the
                  Commission May 17, 1995)

         10.6     Form of Indemnification Agreement dated as of October 28, 1998
                  (incorporated herein by reference to Exhibit 10.1 to the
                  Company's Quarterly Report on Form 10-Q, filed with the
                  Commission November 18, 1998)

         10.7     Amended and Restated Credit Agreement, entered into as of
                  November 30, 1998, between the Company and The Chase Manhattan
                  Bank

         10.8     Employment Agreement dated March 25, 1997 with John E. Bailye
                  (incorporated herein by reference to Exhibit 10.1 to the
                  Company's Quarterly Report on Form 10-Q/A filed with the
                  Commission May 16, 1997)

         10.9     Employment Agreement dated June 2, 1997 with George T. Robson
                  (incorporated herein by reference to Exhibit 10.1 to the
                  Company's Quarterly Report on Form 10-Q, filed with the
                  Commission August 14, 1997)

         10.10    Employment Agreement dated June 9, 1997 with Mark Cieplik
                  incorporated herein by reference to Exhibit 10.2 to the
                  Company's Quarterly Report on Form 10-Q, filed with the
                  Commission August 14, 1997)

         10.11    Employment Agreement dated July 24, 1997 with Bruce Savage
                  (incorporated herein by reference to Exhibit 10.1 to the
                  Company's Quarterly Report on Form 10-Q, filed with the
                  Commission November 14, 1997)

         10.12    Employment Agreement dated October 1, 1991 with Teresa F.
                  Winslow (incorporated herein by reference to Exhibit 10.50 to
                  the Company's Registration Statement on Form S-1, filed with
                  the Commission February 5, 1996)

         10.13    Consulting Agreement dated as of January 5, 1998 with Edward
                  Kfoury (incorporated herein by reference to exhibit 10.1 of
                  the Company's Quarterly Report filed with the Commission May
                  14, 1998.)
                                             29
<PAGE>   31
         10.14    Deferred Compensation Plan dated as of September 1, 1998
                  (incorporated herein by reference to Exhibit 10.1 of the
                  Company's Quarterly Report filed with the Commission August
                  14, 1998.)

         10.15    Deferred Compensation Plan Trust Agreement dated as of
                  September 1, 1998 (incorporated herein by reference to Exhibit
                  10.2 of the Company's Quarterly Report filed with the
                  Commission August 14, 1998.)

         21       Subsidiaries of the Registrant

         23       Consent of Independent Public Accountants

         27       Financial Data Schedule


                                      -30-
<PAGE>   32
                    Report of Independent Public Accountants

To Dendrite International, Inc.:

         We have audited the accompanying consolidated balance sheets of
Dendrite International, Inc. (a New Jersey corporation) and Subsidiaries as of
December 31, 1997 and 1998, and the related consolidated statements of
operations, stockholders' equity and cash flows for each of the three years in
the period ended December 31, 1998. These financial statements are the
responsibility of the Company's management. Our responsibility is to express an
opinion on these financial statements based on our audits.

         We conducted our audits in accordance with generally accepted auditing
standards. Those standards require that we plan and perform the audit to obtain
reasonable assurance about whether the financial statements are free of material
misstatement. An audit includes examining, on a test basis, evidence supporting
the amounts and disclosures in the financial statements. An audit also includes
assessing the accounting principles used and significant estimates made by
management, as well as evaluating the overall financial statement presentation.
We believe that our audits provide reasonable basis for our opinion.

         In our opinion, the financial statements referred to above present
fairly, in all material respects, the financial position of Dendrite
International, Inc. and Subsidiaries as of December 31, 1997 and 1998, and the
results of their operations and their cash flows for each of the three years in
the period ended December 31, 1998, in conformity with generally accepted
accounting principles.


                                         ARTHUR ANDERSEN LLP

Philadelphia, Pa.,
  January 27, 1999


                                       F-1
<PAGE>   33
                  DENDRITE INTERNATIONAL, INC. AND SUBSIDIARIES

                           CONSOLIDATED BALANCE SHEETS
                        (IN THOUSANDS, EXCEPT SHARE DATA)


<TABLE>
<CAPTION>
                                                                                     DECEMBER 31,
                                                                             -----------------------------
                                                                                1997               1998
                                                                             ---------           ---------
                                     ASSETS
<S>                                                                          <C>                       <C>
CURRENT ASSETS:                                                                                      
     Cash and cash equivalents...............................................$  15,917           $  31,298
     Short-term investments..................................................    2,955               9,614
     Accounts receivable, net................................................   24,724              17,082
     Prepaid expenses and other..............................................    2,222               3,090
     Prepaid taxes...........................................................       --                 921
     Deferred tax asset......................................................      441                 467
                                                                             ---------           ---------
          Total current assets...............................................   46,259              62,472
PROPERTY AND EQUIPMENT, net..................................................    3,110               5,267
DEFERRED TAXES...............................................................      667               1,077
GOODWILL, net................................................................      575               2,496
CAPITALIZED SOFTWARE DEVELOPMENT COSTS, net..................................    2,408               3,503
                                                                             ---------           ---------
                                                                             $  53,019           $  74,815
                                                                             =========           =========
                      LIABILITIES AND STOCKHOLDERS' EQUITY
CURRENT LIABILITIES:
     Accounts payable........................................................$   2,211           $   2,002
     Income taxes payable....................................................      867                 122
     Accrued compensation and benefits.......................................    3,439               4,012
     Other accrued expenses..................................................    4,352               6,953
     Deferred revenues.......................................................    1,409               1,420
                                                                             ---------           ---------
          Total current liabilities..........................................   12,278              14,509
                                                                             ---------           ---------
DEFERRED RENT................................................................      598                 392
                                                                             ---------           ---------
CAPITALIZED LEASE OBLIGATIONS................................................       --                 355
DEFERRED TAXES...............................................................    1,970               2,889
                                                                             ---------           ---------
COMMITMENTS AND CONTINGENCIES (Note 8)
STOCKHOLDERS' EQUITY:
     Preferred stock, no par value, 10,000,000 shares authorized, none
        issued...............................................................       --                  --
     Common stock, no par value, 100,000,000 shares authorized,
        22,659,548 and 23,357,497 shares issued and 22,258,548 and
        22,956,497 outstanding...............................................   32,814              40,050
     Retained earnings.......................................................    9,268              20,535
     Deferred compensation...................................................   (1,141)             (1,494)
     Accumulated other comprehensive income..................................     (841)               (494)
     Less treasury stock, at cost............................................   (1,927)             (1,927)
                                                                             ---------           ---------
          Total stockholders' equity.........................................   38,173              56,670
                                                                             ---------           ---------
                                                                             $  53,019           $  74,815
                                                                             =========           =========
</TABLE>


The accompanying notes are an integral part of these statements.


                                       F-2
<PAGE>   34
                  DENDRITE INTERNATIONAL, INC. AND SUBSIDIARIES

                      CONSOLIDATED STATEMENTS OF OPERATIONS
                      (IN THOUSANDS, EXCEPT PER SHARE DATA)


<TABLE>
<CAPTION>
                                                                                  YEAR ENDED DECEMBER 31,
                                                                    ---------------------------------------------------
                                                                       1996                 1997                1998
                                                                    ---------            ---------            ---------
<S>                                                                 <C>                  <C>                  <C>      
REVENUES:
     License fees.................................................  $   8,774            $   7,707            $  12,827
     Services.....................................................     57,472               70,739               99,691
                                                                    ---------            ---------            ---------
                                                                       66,246               78,446              112,518
                                                                    ---------            ---------            ---------
COSTS OF REVENUES:
     Cost of license fees.........................................        832                1,758                2,314
     Cost of services.............................................     31,544               36,894               47,558
                                                                    ---------            ---------            ---------
                                                                       32,376               38,652               49,872
                                                                    ---------            ---------            ---------
          Gross margin............................................     33,870               39,794               62,646
                                                                    ---------            ---------            ---------
OPERATING EXPENSES:
     Selling, general and administrative..........................     26,440               29,905               39,853
     Research and development.....................................      6,834                2,676                3,687
     Write-off of in-process research and development.............      2,640                   --                1,230
                                                                    ---------            ---------            ---------
                                                                       35,914               32,581               44,770
                                                                    ---------            ---------            ---------
          Operating income (loss).................................     (2,044)               7,213               17,876
INTEREST INCOME...................................................      1,167                  529                1,090
OTHER EXPENSE.....................................................       (391)                (201)                (317)
                                                                    ---------            ---------            ----------
          Income (loss) before income taxes.......................     (1,268)               7,541               18,649
INCOME TAXES......................................................        644                2,931                7,382
                                                                    ---------            ---------            ---------
NET INCOME (LOSS).................................................  $  (1,912)           $   4,610            $  11,267
                                                                    =========            =========            =========
NET INCOME (LOSS) PER SHARE:
     Basic........................................................  $   (0.09)           $    0.21            $    0.50
                                                                    =========            --=======            =========
     Diluted......................................................  $   (0.09)           $    0.20            $    0.46
                                                                    =========            =========            =========
SHARES USED IN COMPUTING NET INCOME (LOSS) PER SHARE:
     Basic........................................................     22,112               22,262               22,580
                                                                    =========            =========            =========
     Diluted......................................................     22,112               23,036               24,623
                                                                    =========            =========            =========
</TABLE>


The accompanying notes are an integral part of these statements.


                                       F-3
<PAGE>   35
                  DENDRITE INTERNATIONAL, INC. AND SUBSIDIARIES

                 CONSOLIDATED STATEMENTS OF STOCKHOLDERS' EQUITY
                                 (IN THOUSANDS)


<TABLE>
<CAPTION>
                                                                             ACCUMULATED
                                    COMMON STOCK                               OTHER                                       TOTAL
                                                   RETAINED    DEFERRED    COMPREHENSIVE   COMPREHENSIVE     TREASURY  STOCKHOLDERS'
                                  SHARES   AMOUNT  EARNINGS  COMPENSATION     INCOME          INCOME          STOCK       EQUITY
                                  ------  -------  --------   ------------    ------          ------          -----       ------
<S>                               <C>     <C>      <C>       <C>           <C>             <C>            <C>          <C>
BALANCE, DECEMBER 31, 1995........21,352  $26,809   $6,570       $(502)      $(567)                       $     --       $32,310
    Issuance of common stock......   376    1,094       --        (838)         --                              --           256
    Amortization of deferred
      compensation................    --       --       --         113          --                              --           113
    Issuance of common stock
      from consummation
      of  public offering,
      net of offering costs.......   600    4,295       --          --          --                              --         4,295
  Comprehensive income:
    Net loss......................    --       --   (1,912)         --          --         $(1,912)             --        (1,912)
    Other comprehensive
      income:
        Realization of gain on
          short-term investments..    --       --       --          --         (14)            (14)             --           (14)
        Currency translation
          adjustment..............    --       --       --          --         128             128              --           128
        Comprehensive income......                                                         $(1,798)         
                                  ------  -------  -------     -------       -----         -------         -------       -------
                                                                                           -------
BALANCE, DECEMBER 31, 1996........22,328   32,198    4,658      (1,227)       (453)                             --        35,176
    Issuance of common stock......   332      616       --         (20)         --                              --           596
    Amortization of deferred
      compensation................    --       --       --         106          --                              --           106
    Purchase of 401,000 shares
      of treasury stock...........  (401)      --       --          --          --                          (1,927)       (1,927)
  Comprehensive income:
    Net income....................    --       --    4,610          --          --          $4,610              --         4,610
    Other comprehensive
      income:
        Currency translation
          adjustment..............    --       --       --          --        (388)           (388)             --          (388)
        Comprehensive income......                                                          $4,222          
                                  ------  -------  -------     -------       -----         -------         -------       -------
                                                                                           -------
BALANCE, DECEMBER 31, 1997........22,259   32,814    9,268      (1,141)       (841)                         (1,927)       38,173
    Issuance of common stock......   697    5,876       --        (394)                                                    5,482
    Amortization of deferred
      compensation................    --       --       --          41                                          --            41
    Stock option income
      tax benefits................    --    1,360       --          --                                          --         1,360
  Comprehensive income:
    Net income....................    --       --   11,267          --          --         $11,267              --        11,267
    Other comprehensive
        income:
         Currency translation
          adjustment..............    --       --       --          --         347             347              --           347
       Comprehensive income.......                                                         $11,614          
                                  ------  -------  -------     -------       -----         -------         -------       -------
BALANCE, DECEMBER 31,                                                                      -------
 1998.............................22,956  $40,050  $20,535     $(1,494)      $(494)                        $(1,927)      $56,670
                                  ======  =======  =======     =======       =====                         =======       =======
</TABLE>


The accompanying notes are an integral part of these statements.


                                       F-4
<PAGE>   36
                  DENDRITE INTERNATIONAL, INC. AND SUBSIDIARIES

                      CONSOLIDATED STATEMENTS OF CASH FLOWS
                                 (IN THOUSANDS)


<TABLE>
<CAPTION>
                                                                                              YEAR ENDED DECEMBER 31,
                                                                                  ---------------------------------------------
                                                                                       1996              1997              1998
                                                                                  ---------         ---------         ---------
<S>                                                                               <C>               <C>               <C>      
OPERATING ACTIVITIES:
  Net income (loss).............................................................  $  (1,912)        $   4,610         $  11,267
  Adjustments to reconcile net income (loss) to net cash provided by
     (used in) operating activities:
     Depreciation and amortization..............................................      2,037             2,740             3,020
     Deferred income taxes (benefit)............................................       (304)              808               160
     Write-off of in-process research and development...........................      2,640                --             1,230
     Changes in assets and liabilities, net of effect from acquisition:
       (Increase) decrease in accounts receivable...............................     (3,193)           (6,137)            7,114
       Increase in prepaid expenses and other...................................       (253)             (669)             (904)
       (Increase) decrease in prepaid income taxes..............................     (1,397)            1,397                --
       Increase in accounts payable and accrued expenses........................      2,461             1,092             2,886
       Increase (decrease) in deferred rent.....................................        262              (128)             (206)
       Increase (decrease) in income taxes payable..............................     (1,931)              283              (427)
       (Increase) decrease in deferred revenues.................................     (1,174)             (678)               66
                                                                                  ---------         ---------         ---------
          Net cash provided by (used in) operating activities...................     (2,764)            3,318            24,206
                                                                                  ---------         ---------         ---------
INVESTING ACTIVITIES:
  Purchases of short-term investments...........................................     (8,271)           (3,800)          (13,552)
  Sales of short-term investments...............................................     10,805             9,266             6,893
  Purchases of businesses, net of cash acquired.................................     (2,965)               --            (2,295)
  Purchases of property and equipment...........................................       (772)           (1,246)           (1,974)
  Additions to capitalized software development costs...........................     (1,296)             (919)           (1,637)
                                                                                  ---------         ---------         ---------
          Net cash provided by (used in) investing activities...................     (2,499)            3,301           (12,565)
                                                                                  ---------         ---------         ---------
FINANCING ACTIVITIES:
  Payments on capital lease obligations.........................................         --                --               (93)
  Issuance of Common stock from consummation of public offering, net
     of offering costs..........................................................      4,295                --                --
  Purchase of treasury stock....................................................         --            (1,927)               --
  Issuance of common stock......................................................        256               596             3,703
                                                                                  ---------         ---------         ---------
          Net cash provided by (used in) financing activities...................      4,551            (1,331)            3,610
                                                                                  ---------         ---------         ---------
EFFECT OF FOREIGN EXCHANGE RATE CHANGES ON CASH.................................         94              (283)              130
                                                                                  ---------         ---------         ---------
NET INCREASE (DECREASE) IN CASH.................................................       (618)            5,005            15,381
CASH AND CASH EQUIVALENTS, BEGINNING OF YEAR....................................     11,530            10,912            15,917
                                                                                  ---------         ---------         ---------
CASH AND CASH EQUIVALENTS, END OF YEAR..........................................  $  10,912         $  15,917         $  31,298
                                                                                  =========         =========         =========
</TABLE>


The accompanying notes are an integral part of these statements.


                                       F-5
<PAGE>   37
                  DENDRITE INTERNATIONAL, INC. AND SUBSIDIARIES

                   NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

1.  THE COMPANY AND SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES:

THE COMPANY

         Dendrite International, Inc. and Subsidiaries (the "Company") provides
comprehensive Sales Force Effectiveness solutions used to manage, coordinate and
control the activities of large sales forces in complex selling environments
primarily within the ethical pharmaceutical industry. The Company also markets
its products in the consumer packaged goods market. The Company's solutions
combine proprietary software products with extensive system support services.

SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES

Principles of Consolidation

         The consolidated financial statements include the accounts of Dendrite
International, Inc. and its wholly-owned subsidiaries. All intercompany balances
and transactions have been eliminated in consolidation. Pursuant to Statement of
Financial Accounting Standards ("SFAS") No. 52, "Foreign Currency Translation,"
substantially all assets and liabilities of the Company's wholly-owned
international subsidiaries are translated at their respective period-end
currency exchange rates and revenues and expenses are translated at average
currency exchange rates for the period. The resulting translation adjustments
are accumulated in a separate component of stockholders' equity. All foreign
currency transaction gains and losses are included in other expense on the
accompanying statements of operations and are immaterial in each year.

Use of Estimates

         The preparation of financial statements in conformity with generally
accepted accounting principles requires management to make estimates and
assumptions that affect the reported amounts of assets and liabilities and
disclosure of contingent assets and liabilities at the date of the financial
statements and the reported amounts of revenues and expenses during the
reporting period. Actual results could differ from those estimates.

Revenue Recognition

         The Company generally recognizes license fees as revenue using the
percentage-of-completion method over a period of time that commences with the
execution of the license agreement and ends with the completion of initial
customization and installation, if any. Some of the Company's newer products do
not require initial customization. If the customer does not request such
customization, the Company generally recognizes the license fees from these
products upon delivery, assuming the services to be provided are not essential
to the functionality of the software. The Company's software licensing
agreements provide for a warranty period (typically 180 days from the date of
execution of the agreement). The portion of the license fee associated with the
warranty period is unbundled from the license fee and is recognized ratably over
the warranty period. The Company does not recognize any license fees unless
persuasive evidence of an arrangement exists, the license amount is fixed and
determinable and collectability is probable.

         The Company recognizes license fees from certain third party software
embedded into the product when the related license fees are recognized. The cost
of third party software is included in cost of license fees in the accompanying
statements of operations. For the years ended December 31, 1996, 1997 and 1998,
the Company recorded $112,000, $796,000 and $1,208,000, respectively, of license
fees and $93,000, $658,000 and $922,000, respectively, of cost of license fees
relating to third party software.

         Revenues from services are recognized as the services are performed.
Revenues from customer maintenance, support and data server rental agreements
are recognized ratably over the term of the agreements.

         Services are generally provided under multiyear contracts. The
contracts specify the payment terms, which are generally over the term of the
contract and generally provide for termination in the event of breach, as
defined in the contract.


                                       F-6
<PAGE>   38
Deferred Revenues

         Deferred revenues represent amounts collected from or invoiced to
customers in excess of revenues recognized. Such amounts are recognized as
revenue when the related significant performance obligations have been
satisfied.

Cash and Cash Equivalents

         The Company considers all highly liquid investments purchased with an
original maturity of three months or less to be cash equivalents.

Supplemental Cash Flow Information

         For the years ended December 31, 1996 and 1997, the Company paid no
interest. For the year ended December 31, 1998, the Company paid interest of
$10,000. For the years ended December 31, 1996, 1997 and 1998, the Company paid
income taxes of $4,346,000, $422,000 and $7,528,000, respectively.

         The following table lists noncash assets that were acquired and
liabilities that were assumed as a result of the acquisitions discussed in Note
2:


<TABLE>
<CAPTION>
                                                                        YEAR ENDED DECEMBER 31,
                                                                 ------------------------------------
                                                                        1996                    1998
                                                                 ------------            ------------
<S>                                                              <C>                     <C>         
Noncash assets:                                                                        
  Accounts receivable..........................................  $    823,000            $    301,000
  Prepaid expenses.............................................        31,000                  59,000
  Property and equipment.......................................        91,000                 408,000
  Capitalized software development costs.......................            --                 850,000
  Goodwill.....................................................       860,000               2,226,000
                                                                 ------------            ------------
                                                                    1,805,000               3,844,000
Assumed liabilities:                                                                   
  Accounts payable.............................................      (488,000)               (294,000)
  Income taxes payable.........................................            --                (121,000)
  Accrued compensation and benefits............................      (250,000)                     --
  Other accrued expenses.......................................      (613,000)               (396,000)
  Deferred revenues............................................      (129,000)               (107,000)
  Deferred taxes...............................................            --                (323,000)
                                                                 ------------            ------------
     Net noncash assets acquired...............................       325,000               2,603,000
Write-off of in-process research and development...............     2,640,000               1,230,000
Purchase price paid in stock...................................            --              (1,538,000)
                                                                 ------------            ------------
Cash paid, net of cash acquired................................  $  2,965,000            $  2,295,000
                                                                 ============            ============
</TABLE>

Short-Term Investments

         The Company follows SFAS No. 115, "Accounting for Certain Investments
in Debt and Equity Securities." Management determines the appropriate
classification of debt and equity securities at the time of purchase and
reevaluates such designation as of each balance sheet date. The Company invests
in highly rated corporate bonds and municipal bonds. At December 31, 1997 and
1998, all marketable securities have been classified as available-for-sale.
Available-for-sale securities are carried at fair value, based on quoted market
prices, with unrealized gains and losses, net of tax, reported as a separate
component of stockholders' equity. Realized gains and losses, computed using
specific identification, and declines in value determined to be permanent are
recognized in the statement of operations.

Property and Equipment

         Fixed assets are stated at cost. Depreciation and amortization are
provided generally on the straight-line basis over the estimated useful lives of
the respective assets, which range from 3 to 15 years. Leasehold improvements
are amortized using the straight-line method over the estimated useful lives of
the assets or the lease terms, whichever are shorter. Maintenance, repairs and
minor replacements are charged to expense as incurred.


                                       F-7
<PAGE>   39
Capitalized Software Development Costs

         In accordance with SFAS No. 86, "Accounting for the Costs of Computer
Software to be Sold, Leased or Otherwise Marketed," the Company capitalizes
certain costs related to the development of new software products or the
enhancement of existing software products for sale or license. These costs are
capitalized from the point in time that technological feasibility has been
established, as evidenced by a working model or a detailed working program
design, to the point in time that the product is available for general release
to customers. Capitalized software development costs are amortized on a product
by product basis over the greater of the ratio of current revenues to total
anticipated revenues or on a straight-line basis over the estimated economic
lives of the products (no longer than four years), beginning with the release to
the customer. Research and development costs incurred prior to establishing
technological feasibility and costs incurred subsequent to general product
release to customers are charged to expense as incurred. The Company continually
evaluates whether events or circumstances have occurred that indicate that the
remaining useful lives of the capitalized software development costs should be
revised or that the remaining balance of such assets may not be recoverable. As
of December 31, 1998, management believes that no revisions to the remaining
useful lives or write-down of capitalized development costs is required.

         Capitalized software development costs are net of accumulated
amortization of $3,041,000 and $4,433,000 at December 31, 1997 and 1998,
respectively. The Company capitalized software development costs of $1,296,000,
$919,000 and $2,487,000 for the years ended December 31, 1996, 1997 and 1998,
respectively. Included in the 1998 additions to capitalized software development
costs are $850,000 of costs related to the acquisition of Associated Business
Computing N.V. and an affiliated company (collectively, "ABC"). Amortization of
capitalized software development costs for the years ended December 31, 1996,
1997 and 1998, was $739,000, $1,100,000 and $1,392,000, respectively, and is
included in cost of license fees in the accompanying consolidated statements of
operations.

Intangible Assets

         Goodwill of $3,086,000 is being amortized on a straight-line basis over
five to seven years (see Note 2). Amortization of goodwill for the years ended
December 31, 1996, 1997 and 1998 was $113,000, $172,000 and $305,000,
respectively.

Impairment of Long-Lived Assets

         The Company follows SFAS No. 121, "Accounting for the Impairment of
Long-Lived Assets and for Long-Lived Assets to Be Disposed Of." The Company
reviews its long-lived assets, including property and equipment, capitalized
software development costs, and goodwill for impairment whenever events or
changes in circumstances indicate that the carrying amount of the assets may not
be fully recoverable. To determine recoverability of its long-lived assets, the
Company evaluates the probability that future undiscounted net cash flows,
without interest charges, will be less than the carrying amount of the assets.
Impairment is measured at fair value.

Income Taxes

         The Company accounts for income taxes in accordance with SFAS No. 109,
"Accounting for Income Taxes." Under SFAS No. 109, deferred tax assets and
liabilities are determined based on differences between the financial reporting
and tax bases of assets and liabilities and are measured using enacted tax rates
that are expected to be in effect when the differences reverse.

         At December 31, 1998, there were approximately $3,581,000 of
accumulated undistributed earnings of subsidiaries outside the United States
that are considered to be reinvested indefinitely. If such earnings were
remitted to the Company, applicable U.S. federal income and foreign withholding
taxes may be partially offset by foreign tax credits.

Major Customers

         In the year ended December 31, 1996, the Company derived approximately
36% and 14% of its revenues from its two largest customers. In the year ended
December 31, 1997, the Company derived approximately 33%, 15% and 11% from its
three largest customers, two of which were the Company's largest customers in
1996. In the year ended December 31, 1998, the Company derived approximately 36%
and 12% of its revenues from its two largest customers, both of which were among
the Company's three largest customers in 1997.


                                       F-8
<PAGE>   40
Concentration of Credit Risk

         Financial instruments that potentially subject the Company to
concentration of credit risk consist principally of cash balances and trade
receivables. The Company invests its excess cash with large banks. The Company's
customer base principally comprises companies within the ethical pharmaceutical
industry. The Company does not require collateral from its customers.

Net Income (Loss) Per Share

         The Company has presented net income (loss) per share pursuant to
Statement of Financial Accounting Standards (SFAS) No. 128, "Earnings Per
Share," and the Securities and Exchange Commission Staff Accounting Bulletin No.
98.

         Basic income (loss) per share (Basic EPS) was computed by dividing the
net income (loss) for each year by the weighted average number of shares of
common stock outstanding for each year. Diluted income (loss) per share (Diluted
EPS) was computed by dividing net income (loss) for each year by the weighted
average number of shares of common stock and common stock equivalents
outstanding during each year.

         The computation of shares used for Basic EPS and Diluted EPS is as
follows:


<TABLE>
<CAPTION>
                                                         YEAR ENDED DECEMBER 31,
                           ------------------------------------------------------------------------------
                                            1996                                     1997                
                           -------------------------------------    -------------------------------------
                              LOSS         SHARES       PER-SHARE     INCOME        SHARES     PER-SHARE 
                           (NUMERATOR)  (DENOMINATOR)     AMOUNT    (NUMERATOR) (DENOMINATOR)    AMOUNT  
                           -----------  -------------     ------    ----------- -------------    ------  
<S>                        <C>          <C>             <C>         <C>         <C>            <C>
Net income (loss)......... $ (1,912)                                  $ 4,610                            
Basic EPS.................                 22,112        $ (0.09)                  22,262       $   0.21 
Effect of dilutive
  securities
  Stock options...........                     --                                     774                
                                           ------                                  ------                
Diluted EPS...............                 22,112        $ (0.09)                  23,036       $   0.20 
                                           ======        =======                   ======       ======== 
</TABLE>


<TABLE>
<CAPTION>

                                            1998
                           -------------------------------------
                             INCOME        SHARES      PER-SHARE
                           (NUMERATOR)  (DENOMINATOR)   AMOUNT
                           -----------  -------------   ------
<S>                        <C>          <C>             <C>
Net income (loss).........  $ 11,267
Basic EPS.................                  22,580     $   0.50
Effect of dilutive
  securities
  Stock options...........                   2,043     
                                            ------
Diluted EPS...............                  24,623     $   0.46
                                            ======     ========
</TABLE>

Recently Issued Accounting Pronouncements

         In June 1998, the FASB issued SFAS No. 133, "Accounting for Derivative
Instruments and Hedging Activities" ("SFAS 133"). This Statement establishes
accounting and reporting standards for derivative instruments, including certain
derivative instruments embedded in other contracts and for hedging activities
and is effective for all fiscal quarters of fiscal years beginning after June
15, 1999. Management believes that SFAS 133 will have no impact on the Company's
consolidated financial statements.

Recapitalization

         In August 1998, the Company amended its articles of incorporation to
reflect a 2-for-1 split of its common shares and to change the number of
authorized common shares to 100,000,000. All references in the consolidated
financial statements to the number of shares and to per share amounts have been
retroactively restated to reflect these changes.

Reclassifications

         Certain reclassifications have been made to prior year amounts to
conform with current year presentation.

         During the second quarter of 1998, the Company determined that costs
associated with certain activities that were previously classified as research
and development expense, should be classified as cost of services, as these
expenditures related to client specific activities. For consistency of
presentation, prior periods have been reclassified. The reclassification for the
years ended December 31, 1996 and 1997 was $1,913,000 and $2,540,000,
respectively.


                                       F-9
<PAGE>   41
2.  ACQUISITIONS:

         On May 1, 1996, the Company acquired 100% of the capital stock of SRCI,
S.A. ("SRCI") for approximately $3,198,000 and transaction costs of $302,000.
The purchase was accounted for under the purchase method of accounting, whereby
the purchase price is allocated to the assets acquired and liabilities assumed
of SRCI based on their fair market values at the acquisition date. The excess of
purchase price over the fair value of net assets acquired was assigned to
identifiable intangibles. The Company assigned $2,640,000 to in-process research
and development and such amount was written off in the accompanying consolidated
statements of operations. The Company also recorded $860,000 as goodwill. SRCI's
results of operations have been included in the Company's consolidated financial
statements from the date of acquisition.

         On July 24, 1998, the Company acquired 100% of the capital stock of ABC
for approximately $4,013,000 and transaction costs of $150,000. The purchase was
accounted for under the purchase method of accounting, whereby the purchase
price is allocated to the assets and liabilities assumed of ABC based on their
respective fair market values at the acquisition date. The excess of purchase
price over the fair value of net assets acquired was assigned to identifiable
intangibles. The Company assigned $1,230,000 to in-process research and
development and such amount was written-off in the accompanying consolidated
statements of operations. The Company also recorded $2,226,000 as goodwill.
ABC's results of operations have been included in the Company's consolidated
financial statements from the date of acquisition.

3.  PROPERTY AND EQUIPMENT:


<TABLE>
<CAPTION>
                                                                    DECEMBER 31,
                                                       -----------------------------------
                                                               1997                   1998
                                                       ------------          -------------
<S>                                                    <C>                   <C>          
Computer hardware and other equipment...............   $  4,861,000          $   7,471,000
Furniture and fixtures..............................      1,573,000              1,692,000
Leasehold improvements..............................        870,000              1,557,000
                                                       ------------          -------------
                                                          7,304,000             10,720,000
Less -- Accumulated depreciation and
  amortization......................................     (4,194,000)            (5,453,000)
                                                       ------------          -------------
                                                       $  3,110,000          $   5,267,000
                                                       ============          =============
</TABLE>

4.  REVOLVING LINE OF CREDIT:

         During the year ended December 31, 1998, the Company amended its
revolving line of credit agreement with a bank which provides for borrowings of
up to $15,000,000 and is available to finance working capital needs and possible
future acquisitions. The agreement requires, among other covenants, that the
Company maintain a minimum consolidated net worth, measured quarterly, which is
equal to the Company's net worth as of December 31, 1997 plus 50% of the
Company's net income earned after January 1, 1998, and 75% of the net proceeds
of any stock offerings. This covenant has the effect of limiting the amount of
cash dividends the Company may pay. As of December 31, 1998, approximately
$43,806,000 was available for the payment of dividends under this covenant. The
line of credit expires on November 30, 2001. The Company has never had any
borrowings under this revolving line of credit.

5.  INCOME TAXES:

         The components of income (loss) before income taxes were as follows:


<TABLE>
<CAPTION>
                                                                             YEAR ENDED DECEMBER 31,
                                                         -----------------------------------------------------------
                                                                 1996                   1997                   1998
                                                         ------------            -----------            ------------
<S>                                                      <C>                     <C>                    <C>         
 Domestic..........................................      $ (1,211,000)           $ 5,990,000            $ 18,209,000
 Foreign...........................................           (57,000)             1,551,000                 440,000
                                                         ------------            -----------            ------------
                                                         $ (1,268,000)           $ 7,541,000            $ 18,649,000
                                                         ============            ===========            ============
</TABLE>


                                      F-10
<PAGE>   42
The components of income taxes were as follows:


<TABLE>
<CAPTION>
                                                                                    YEAR ENDED DECEMBER 31,
                                                               -------------------------------------------------------------
                                                                      1996                      1997                    1998
                                                               -----------              ------------             -----------
<S>                                                            <C>                      <C>                      <C>        
Current Provision:                                                                                            
  Federal...........................................           $   575,000              $  1,933,000             $ 6,893,000
  State.............................................                    --                        --                      --
  Foreign...........................................               373,000                   190,000                 329,000
                                                               -----------              ------------             -----------
                                                                   948,000                 2,123,000               7,222,000
Deferred Provision (Benefit):
  Federal...........................................              (149,000)                   71,000                (199,000)
  State.............................................               102,000                   389,000                 399,000
  Foreign...........................................              (257,000)                  348,000                 (40,000)
                                                               -----------              ------------             -----------
                                                                  (304,000)                  808,000                 160,000
                                                               -----------              ------------             -----------
                                                               $   644,000              $  2,931,000             $ 7,382,000
                                                               ===========              ============             ===========
</TABLE>

         The reconciliation of the statutory Federal income tax rate to the
Company's effective income tax rate is as follows:


<TABLE>
<CAPTION>
                                                                                  YEAR ENDED DECEMBER 31,
                                                                           -----------------------------------
                                                                             1996          1997         1998
                                                                           -------         ------       ------
<S>                                                                        <C>             <C>          <C>  
Federal statutory tax rate................................................ (34.0)%          34.0%        34.0%
Impact of foreign subsidiaries subject to higher tax
  rates...................................................................   0.2             0.1           --
Impact of enacted change in German tax rates on deferred
  tax assets..............................................................   4.6              --           --
State income taxes, net of federal tax benefit............................  (5.0)            4.8          3.4
Nondeductible expenses....................................................   3.8             0.6          0.8
Write-off of in-process research and development..........................  81.1              --          2.5
Tax credits utilized......................................................    --            (0.6)        (1.2)
                                                                            -----           ----         ----
                                                                            50.7%           38.9%        39.5%
                                                                            ======         =====        =====
</TABLE>

         The tax effect of temporary differences as established in accordance
with SFAS No. 109 that give rise to deferred income taxes is as follows:

<TABLE>
<CAPTION>
                                                                                                DECEMBER 31,
                                                                                      --------------------------------
                                                                                              1997                1998
                                                                                      ------------        ------------
<S>                                                                                   <C>                 <C>
Gross deferred tax asset:
  Depreciation and amortization..........................................             $    303,000        $    426,000
  Foreign net operating loss.............................................                1,021,000           1,309,000
  Accruals and revenues not currently
     deductible..........................................................                   87,000             234,000
  Other..................................................................                  418,000             334,000
                                                                                      ------------        ------------
                                                                                      $  1,829,000        $  2,303,000
                                                                                      ============        ============
Gross deferred tax liability:
  Capitalized software development costs.................................             $   (598,000)       $ (1,357,000)
  Other..................................................................               (2,093,000)         (2,291,000)
                                                                                      ------------        ------------
                                                                                      $ (2,691,000)       $ (3,648,000)
                                                                                      ============        ============
</TABLE>

         The Company has recorded a deferred tax asset of $1,309,000 reflecting
the benefit of approximately $3,000,000 in foreign loss carryforwards, which
expire in varying amounts commencing in 2000. Realization is dependent on
generating sufficient foreign taxable income prior to the expiration of the loss
carryforwards. Although realization is not assured, management believes it is
more likely than not that all of the deferred tax asset will be realized. The
amount of the deferred tax asset considered realizable, however, could be
reduced in the near term if estimates of future taxable income during the
carryforward period are reduced.

6.  EQUITY PLANS:

STOCK OPTION PLANS

         The Company has three stock option plans that provide for the granting
of options, the awarding of stock and the purchase of stock. Options granted
under the three stock option plans generally vest over a four-year period and
are exercisable over a period not to exceed ten years both as determined by the
Board of Directors. Incentive stock options are granted at fair value.
Nonqualified options are granted at exercise prices determined by the Board of
Directors.


                                      F-11
<PAGE>   43
         Information with respect to the options under the three stock option
plans is as follows:


<TABLE>
<CAPTION>
                                                                                                 EXERCISE PRICE        AGGREGATE
                                                                                    SHARES         PER SHARE           PROCEEDS
                                                                                    ------         ---------           --------
<S>                                                                               <C>           <C>                 <C>          
Outstanding December 31, 1995...........................................          1,169,500     $0.315 - $ 9.56     $   1,831,337
  Granted...............................................................            448,000     $8.155 - $15.75         5,711,726
  Exercised.............................................................           (368,500)    $0.315 - $ 5.00          (256,138)
  Canceled..............................................................           (117,500)    $1.35  - $15.75        (1,021,855)
                                                                                   --------     ---------------     -------------
Outstanding December 31, 1996...........................................          1,131,500     $0.315 - $15.75         6,265,070
  Granted...............................................................          2,910,000     $3.969 - $10.47        20,745,667
  Exercised.............................................................           (261,750)    $0.315 - $ 5.00          (189,644)
  Canceled..............................................................           (213,000)    $0.315 - $15.75        (1,969,909)
                                                                                   --------     ---------------     -------------
Outstanding December 31, 1997...........................................          3,566,750     $0.315 - $15.75     $  24,851,184
  Grants................................................................          1,114,000     $9.500 - $22.72        18,924,692
  Exercises.............................................................           (557,300)    $0.500 - $15.75        (3,125,920)
  Terminations..........................................................           (336,750)    $3.97  - $15.75        (2,357,250)
                                                                                   --------     ---------------     -------------
Outstanding December 31, 1998...........................................          3,786,700     $0.32  - $22.72        38,292,706
                                                                                  =========     ===============     =============
</TABLE>

         At December 31, 1998, there were 1,026,800 options exercisable at
$1.35-$15.75 per share. The aggregate exercise price of these options was
$7,313,519 as of December 31, 1998.

         The Company adopted the disclosure requirement of SFAS No. 123,
"Accounting for Stock-Based Compensation," effective for the Company's December
31, 1996 financial statements. The Company applies Accounting Principles Board
Opinion No. 25 and related interpretations in accounting for its plans.
Accordingly, compensation cost has been computed for the stock option plans
based on the intrinsic value of the stock option at the date of grant, which
represents the difference between the exercise price and the fair value of the
Company's stock. As the exercise price of the stock options equaled the fair
value of the Company's stock at the date of option issuance, no compensation
cost has been recorded in the accompanying statements of operations. Had
compensation cost for the three option plans and the employee stock purchase
plan been determined consistent with SFAS No. 123, the Company's net income
(loss) and net income (loss) per share would have been adjusted to the following
pro forma amounts:


<TABLE>
<CAPTION>
                                                                                          YEAR ENDED DECEMBER 31,
                                                                   ---------------------------------------------------------------
                                                                           1996                      1997                     1998
                                                                   -------------             ------------            -------------
<S>                                                                <C>                       <C>                     <C>
Net income (loss):
  As reported............................................          $  (1,912,000)            $  4,610,000            $  11,267,000
  Pro forma..............................................          $  (2,404,000)            $  2,335,000            $   5,468,000
Basic income (loss) per share:
  As reported............................................                  $(.09)                    $.21                     $.50
  Pro forma..............................................                  $(.11)                    $.10                     $.24
Diluted income (loss) per share:
  As reported............................................                  $(.09)                    $.20                     $.46
  Pro forma..............................................                  $(.11)                    $.10                     $.23
</TABLE>

         Because the SFAS No. 123 method of accounting is not required to be
applied to options granted prior to January 1, 1995, the resulting pro forma
compensation cost may not be representative of that to be expected in future
years. The weighted average fair value of options granted was $8.67, $4.93 and
$10.97 for the years ended December 31, 1996, 1997 and 1998, respectively.

         Information with respect to the options outstanding under the three
stock option plans at December 31, 1998 is as follows:


<TABLE>
<CAPTION>
                                                                    WEIGHTED
                                                 WEIGHTED            AVERAGE
                                                 AVERAGE            REMAINING       NUMBER
     EXERCISE PRICE                              EXERCISE          CONTRACTUAL     OF VESTED
       PER SHARE              SHARES              PRICE               LIFE          SHARES
     --------------           ------              -----               ----         ---------
<S>                        <C>                  <C>                <C>             <C>    
      $1.35-$3.96            531,750            $  3.00               7.57           298,750
      $5.00-$6.37            680,500            $  5.90               8.07           205,500
    $8.00-$11.875          1,605,750            $  9.88               8.68           425,550
    $13.25-$20.94            696,700            $ 15.53               9.19            97,000
    $21.00-$22.72            272,000            $ 22.07               9.73                --
                           ---------            -------               ----         ---------
                           3,786,700            $ 10.11               9.01         1,026,800
                           =========            =======               ====         =========
</TABLE>


                                      F-12
<PAGE>   44
         The fair value of each option grant is estimated on the date of grant
using the Black-Scholes option pricing model with the following assumptions used
for grants in 1996, 1997 and 1998: risk-free interest rates ranging from 5.4% to
6.9% based on the rate in effect on the date of grant; no expected dividend
yield; expected lives of 6.0 years for the options; and expected volatility of
70%.

EMPLOYEE STOCK PURCHASE PLAN

         In 1997, the Company established an employee stock purchase plan that
provides full-time employees the opportunity to purchase shares at 85% of fair
value on dates determined by the Board of Directors, up to a maximum 10% of
their eligible compensation or $21,250, whichever is less. There were 300,000
shares available for purchase under this plan, of which 42,236 and 55,858 were
purchased in 1997 and 1998, respectively.

ANNIVERSARY STOCK PLAN

         The Company grants 200 shares of the Company's common stock to all
employees who commenced employment prior to December 31, 1998 in July following
their fifth anniversary of employment. The cost of the anniversary stock plan is
accrued over the employment period of the employees.

7.  SAVINGS AND DEFERRED COMPENSATION PLANS:

         The Company maintains Employee Savings Plans (the "Plans") that cover
substantially all of its full-time U.S. and U.K. employees. All eligible
employees may elect to contribute a portion of their wages to the Plans, subject
to certain limitations. In addition, the Company contributes to the Plans at the
rate of 50% of the employee's contributions up to a maximum of 3% of the
employee's salary. The Company's contributions to the Plans were $222,000,
$212,000 and $308,000 in the years ended December 31, 1996, 1997 and 1998,
respectively.

         The Company also maintains a noncontributory pension plan that covers
substantially all of its full-time Japanese employees. All contributions to this
pension plan are made by the Company in accordance with prescribed statutory
requirements. The Company's contributions to the Plan were $56,000, $76,000 and
$74,000 for the years ended December 31, 1996, 1997 and 1998, respectively.

         In 1998, the Company created a deferred compensation plan. Under the
plan, eligible, highly compensated employees, as defined, can elect to defer a
portion of their compensation and determine the nature of the investments which
will be used to calculate earnings on the deferred amounts. The Company will
record the deferrals as a liability and intends to place a corresponding amount
into a trust fund.

8.  COMMITMENTS AND CONTINGENCIES:

         The Company leases office facilities and equipment under various
operating leases with remaining noncancelable lease terms generally in excess of
one year. Rent expense was $3,709,000, $4,867,000 and $5,537,000 for the years
ended December 31, 1996, 1997 and 1998, respectively. Future minimum rental
payments at December 31, 1998, on these leases are as follows:


<TABLE>
<S>                                        <C>                    
1999................................       $  7,088,000
2000................................          4,057,000
2001................................          2,218,000
2002................................          1,650,000
2003.....................................     1,170,000
Thereafter...............................       972,000
                                           ------------
                                           $ 17,155,000
                                           ============
</TABLE>

         From time to time the Company is involved in certain legal actions
arising in the ordinary course of business. In the Company's opinion, the
outcome of such actions will not have a material adverse effect on the Company's
financial position or results of operations.

9. RELATED-PARTY TRANSACTIONS:

         The Company paid approximately $78,000 and $33,000 for the years ended
December 31, 1996 and 1997, respectively, to an entity owned by the President
and Chief Executive Officer of the Company for rental and usage of an aircraft.


                                      F-13
<PAGE>   45
10.  GEOGRAPHIC SEGMENT DATA:

         See Note 1 for a brief description of the Company's business. The
Company is organized by geographic locations and has one reportable segment: the
United States. All license fees are recorded in the United States; service fees
are recorded in the location in which the sale originates and the service is
performed. All transfers between geographic areas have been eliminated from
consolidated net sales. Operating income consists of total net sales recorded in
the location less operating expenses and does not include interest income, other
expense or income taxes. This data is presented in accordance with SFAS No. 131
"Disclosure About Segments of an Enterprise and Related Information".


<TABLE>
<CAPTION>
                                                           YEAR ENDED DECEMBER 31,
                                           ------------------------------------------------
                                               1996               1997              1998
                                           -----------        -----------      ------------
<S>                                        <C>                <C>               <C>        
Revenues:
United States......................        $38,521,000        $49,039,000       $85,650,000
All Other..........................         27,725,000         29,407,000        26,870,000
                                           -----------        -----------      ------------
                                           $66,246,000        $78,446,000      $112,520,000
                                           ===========        ===========      ============
Operating income (loss):
United States......................        $(1,940,000)         5,889,000       $17,757,000
All Other..........................           (104,000)         1,324,000           119,000
                                          -------------       -----------      ------------
                                           $(2,044,000)        $7,213,000       $17,876,000
                                           ============        ==========       ===========
Identifiable assets:
United States......................        $35,911,000        $38,293,000       $58,938,000
All Other..........................         13,304,000         14,726,000        14,620,000
                                           -----------        -----------      ------------
                                           $49,215,000        $53,019,000       $73,558,000
                                           ===========        ===========       ===========
</TABLE>


                                      F-14

<PAGE>   1
                                  EXHIBIT 10.7

                                CREDIT AGREEMENT





                          DATED AS OF NOVEMBER 30, 1998


                                     BETWEEN


                            THE CHASE MANHATTAN BANK

                                       AND



                          DENDRITE INTERNATIONAL, INC.
<PAGE>   2
                                TABLE OF CONTENTS

ARTICLE I - DEFINITIONS....................................................   1

   1.01.    CERTAIN DEFINED TERMS..........................................   1
   1.02.    OTHER INTERPRETIVE PROVISIONS..................................  13
   1.03.    ACCOUNTING PRINCIPLES..........................................  14

ARTICLE II - THE CREDIT....................................................  14

   2.01.    AMOUNTS AND TERMS OF COMMITMENT................................  14
   2.02.    REVOLVING LOAN NOTE............................................  14
   2.03.    PROCEDURE FOR BORROWING........................................  14
   2.04.    CONVERSION AND CONTINUATION ELECTIONS..........................  15
   2.05.    VOLUNTARY TERMINATION OR REDUCTION OF COMMITMENT...............  16
   2.06.    OPTIONAL PREPAYMENTS...........................................  17
   2.07.    REPAYMENT......................................................  17
   2.08.    INTEREST.......................................................  17
   2.09.    FEES...........................................................  18
   2.10.    COMPUTATION OF FEES AND INTEREST...............................  19
   2.11.    PAYMENTS.......................................................  19

ARTICLE III - TAXES, YIELD PROTECTION AND ILLEGALITY.......................  20

   3.01.    TAXES..........................................................  20
   3.02.    ILLEGALITY.....................................................  21
   3.03.    INCREASED COSTS AND REDUCTION OF RETURN........................  21
   3.04.    FUNDING LOSSES.................................................  22
   3.05.    INABILITY TO DETERMINE RATES...................................  22
   3.06.    RESERVES ON OFFSHORE RATE LOANS................................  23
   3.07.    CERTIFICATES OF BANK...........................................  23
   3.08.    SURVIVAL.......................................................  23

ARTICLE IV - CONDITIONS PRECEDENT..........................................  23

   4.01.    CONDITIONS OF INITIAL CREDIT EXTENSIONS........................  23
   4.02.    CONDITIONS TO ALL CREDIT EXTENSIONS............................  25

ARTICLE V - REPRESENTATIONS AND WARRANTIES.................................  25

   5.01.    CORPORATE EXISTENCE AND POWER..................................  25
   5.02.    AUTHORIZATION; NO CONTRAVENTION................................  26
   5.03.    GOVERNMENTAL AUTHORIZATION.....................................  26
   5.04.    BINDING EFFECT.................................................  26
   5.05.    LITIGATION.....................................................  27
   5.06.    NO DEFAULT.....................................................  27
   5.07.    ERISA COMPLIANCE...............................................  27
   5.08.    USE OF PROCEEDS; MARGIN REGULATIONS............................  28
   5.09.    TITLE TO PROPERTIES............................................  28
   5.10.    TAXES..........................................................  28
   5.11.    FINANCIAL CONDITION............................................  28
   5.12.    ENVIRONMENTAL MATTERS..........................................  29
   5.13.    REGULATED ENTITIES.............................................  29
   5.14.    NO BURDENSOME RESTRICTIONS.....................................  29
   5.15.    COPYRIGHTS, PATENTS, TRADEMARKS AND LICENSES, ETC..............  29
   5.16.    SUBSIDIARIES...................................................  29
<PAGE>   3
   5.17.    INSURANCE......................................................  29
   5.18.    FULL DISCLOSURE................................................  30
   5.19.    YEAR 2000......................................................  30
   5.20.    SUBSIDIARY GUARANTEES..........................................  30

ARTICLE VI - AFFIRMATIVE COVENANTS.........................................  30

   6.01.    FINANCIAL STATEMENTS...........................................  30
   6.02.    CERTIFICATES; OTHER INFORMATION................................  31
   6.03.    NOTICES........................................................  32
   6.04.    PRESERVATION OF EXISTENCE, ETC.................................  33
   6.05.    MAINTENANCE OF PROPERTY........................................  33
   6.06.    INSURANCE......................................................  33
   6.07.    PAYMENT OF OBLIGATIONS.........................................  33
   6.08.    COMPLIANCE WITH LAWS...........................................  34
   6.09.    COMPLIANCE WITH ERISA..........................................  34
   6.10.    INSPECTION OF PROPERTY AND BOOKS AND RECORDS...................  34
   6.11.    ENVIRONMENTAL LAWS.............................................  34
   6.12.    USE OF PROCEEDS................................................  34
   6.13.    SUBSIDIARY GUARANTORS..........................................  34

ARTICLE VII - NEGATIVE COVENANTS...........................................  35

   7.01.    LIMITATION ON LIENS............................................  35
   7.02.    DISPOSITION OF ASSETS..........................................  36
   7.03.    CONSOLIDATIONS AND MERGERS.....................................  37
   7.04.    LOANS AND INVESTMENTS..........................................  37
   7.05.    LIMITATION ON INDEBTEDNESS.....................................  37
   7.06.    TRANSACTIONS WITH AFFILIATES...................................  38
   7.07.    USE OF PROCEEDS................................................  38
   7.08.    CONTINGENT OBLIGATIONS.........................................  39
   7.09.    LEASE OBLIGATIONS..............................................  39
   7.10.    CHANGE IN BUSINESS.............................................  40
   7.11.    ACCOUNTING CHANGES.............................................  40
   7.12.    FINANCIAL COVENANTS............................................  40
   7.13.    OPTIONAL PAYMENTS OF SUBORDINATED DEBT AND
             MODIFICATIONS OF RELATED DEBT.................................  40
   7.14.    NO LOSSES......................................................  40

ARTICLE VIII - EVENTS OF DEFAULT...........................................  41

   8.01.    EVENT OF DEFAULT...............................................  41
   8.02.    REMEDIES.......................................................  43
   8.03.    RIGHTS NOT EXCLUSIVE...........................................  43

ARTICLE IX - MISCELLANEOUS.................................................  44

   9.01.    AMENDMENTS AND WAIVERS.........................................  44
   9.02.    NOTICES........................................................  44
   9.03.    NO WAIVER; CUMULATIVE REMEDIES.................................  44
   9.04.    COSTS AND EXPENSES.............................................  45
   9.05.    COMPANY INDEMNIFICATION........................................  45
   9.06.    PAYMENTS SET ASIDE.............................................  45
   9.07.    SUCCESSORS AND ASSIGNS.........................................  46
   9.08.    ASSIGNMENTS, PARTICIPATIONS, ETC...............................  46
   9.09.    CONFIDENTIALITY................................................  47
<PAGE>   4
   9.10.    SET-OFF........................................................  47
   9.11.    COUNTERPARTS...................................................  47
   9.12.    SEVERABILITY...................................................  48
   9.13.    NO THIRD PARTIES BENEFITED.....................................  48
   9.14.    GOVERNING LAW AND JURISDICTION.................................  48
   9.15.    WAIVER OF JURY TRIAL...........................................  48
   9.16.    TERMINATION OF EXISTING CREDIT.................................  49
   9.17.    ENTIRE AGREEMENT...............................................  49
<PAGE>   5
                      AMENDED AND RESTATED CREDIT AGREEMENT

         This AMENDED AND RESTATED CREDIT AGREEMENT is entered into as of
November 30, 1998, between Dendrite International, Inc. (the "Company") and The
Chase Manhattan Bank (the "Bank").

         WHEREAS, the Bank, the Company, and certain Subsidiaries of the Company
entered into that certain Credit Agreement dated May 5, 1995 (the "Existing
Credit Agreement") pursuant to which the Bank, among other things, agreed,
subject to the terms thereof, to make revolving credit loans from time to time
to the Company, and the Subsidiaries of the Company that were party to the
Existing Credit Agreement, in an aggregate maximum amount of $5,000,000;

         WHEREAS, the Bank and the Company have agreed to amend and restate the
terms of the Existing Credit Agreement to, among other things, (i) increase the
amount of the Bank's Commitment to $15,000,000, (ii) release the security
interests granted to the Bank by the Company and certain of its Subsidiaries,
and (iii) make the Company the sole borrowing party; and

         WHEREAS, the Bank has agreed to make available to the Company a
revolving credit facility upon the terms and conditions set forth in this
Agreement.

         NOW, THEREFORE, in consideration of the mutual agreements, provisions
and covenants contained herein, the parties agree as follows:

                            ARTICLE I - DEFINITIONS

         1.01. Certain Defined Terms.

         The following terms have the following meanings:

         "Acceptable Acquisition" means any Acquisition which (a) has been
either (i) approved by the Board of Directors of the corporation which is the
subject of such Acquisition or (ii) recommended by such Board to the
shareholders of such corporation; and (b) is for a business within similar or
complementary lines of business as conducted by the Company on the date hereof;
and (c) whose total purchase price is $50,000,000 or less; and (d) when added to
the purchase price of all other Acquisitions within the twelve (12) months
immediately preceding the date on which such Acquisition closes, shall not
render the aggregate purchase prices for Acquisitions in such period greater
than $50,000,000 (of which no more than $20,000,000 shall be capital
contributions or commitments to make capital contributions to any partnerships
or joint ventures in which the Company or any of its Subsidiaries owns less than
fifty percent (50%) of the partnership interests or joint venture interests).

         "Acquisition" means any transaction pursuant to which the Company or
any of its Subsidiaries (a) acquires or commits to acquire equity securities (or
warrants, options or other
<PAGE>   6
rights to acquire such securities) of any corporation other than the Company or
any corporation which is not then a Subsidiary of the Company, pursuant to a
solicitation of tenders therefor, or in one or more negotiated block, market or
other transactions not involving a tender offer, or a combination of any of the
foregoing, or (b) makes or commits to make any corporation a Subsidiary of the
Company, or causes any such corporation to be merged into the Company or any of
its Subsidiaries, in any case pursuant to a merger, purchase of assets or any
reorganization providing for the delivery or issuance to the holders of such
corporation's then outstanding securities, in exchange for such securities, of
cash or securities of the Company or any of its Subsidiaries, or a combination
thereof, or (c) purchases all or substantially all of the business or assets of
any corporation or (d) makes or commits to make capital contributions to any
partnership or joint venture in exchange for a proportionate interest therein.

         "Affiliate" means, as to any Person, any other Person which, directly
or indirectly, is in control of, is controlled by, or is under common control
with, such Person. A Person shall be deemed to control another Person if the
controlling Person possesses, directly or indirectly, the power to direct or
cause the direction of the management and policies of the other Person, whether
through the ownership of voting securities, membership interests, by contract,
or otherwise.

         "Agreement" means this Credit Agreement as such agreement may be
amended, modified or restated from time to time.

         "Assignee" has the meaning specified in subsection 9.08(a).

         "Attorney Costs" means and includes all fees and reasonable
disbursements of any law firm or other external counsel, the allocated cost of
internal legal services and all disbursements of internal counsel.

         "Bank" has the meaning specified in the introductory clause hereto.

         "Bankruptcy Code" means the Federal Bankruptcy Reform Act of 1978 (11
U.S.C. Section 101, et seq.) as amended from time to time.

         "Base Rate" means, for any day, the higher of: (a) 0.50% per annum
above the latest Federal Funds Rate; and (b) the rate of interest in effect for
such day as publicly announced from time to time by the Bank as its "reference
rate." (The "reference rate" is a rate set by the Bank based upon various
factors including The Bank's costs and desired return, general economic
conditions and other factors, and is used as a reference point for pricing some
loans, which may be priced at, above, or below such announced rate.) Any change
in the reference rate announced by the Bank shall take effect at the opening of
business on the day specified in the public announcement of such change.

         "Base Rate Loan" means a Revolving Loan that bears interest based on
the Base Rate.

         "Base Rate Margin" means the percentage determined in accordance with
Section 2.08(b).

         "Borrowing" means a borrowing hereunder consisting of Revolving Loans
of the same


                                      -2-
<PAGE>   7
Type made to the Company on the same day by the Bank under ARTICLE II, and,
other than in the case of Base Rate Loans, having the same Interest Period.

         "Borrowing Date" means any date on which a Borrowing occurs under
Section 2.03.

         "Business Day" means any day other than a Saturday, Sunday or other day
on which commercial banks in New York City and are authorized or required by law
to close and, if the applicable Business Day relates to any Offshore Rate Loan,
means such a day on which dealings are carried on in the applicable offshore
dollar interbank market.

         "Capital Adequacy Regulation" means any guideline, request or directive
of any central bank or other Governmental Authority, or any other law, rule or
regulation, whether or not having the force of law, in each case, regarding
capital adequacy of any bank or of any corporation controlling a bank.

         "Capital Lease" means any lease of property, real or personal, the
obligations of the lessee in respect of which are required in accordance with
GAAP to be capitalized on a balance sheet of the lessee.

         "Cash Equivalents" means (a) direct obligations of the United States of
America or any agency thereof with maturities of two years or less from the date
of acquisition; (b) obligations issued or guaranteed by any agency of the United
States of America with maturities of two years or less from the date of
acquisition; (c) repurchase agreements fully collateralized by direct
obligations of the United States of America or by any agency of the United
States of America; (d) corporate debt (commercial paper, master notes and medium
term notes) issued by a domestic corporation rated at least "A-1" or "A" by
Standard & Poor's Corporation or "P-1" or "A" by Moody's Investors Service,
Inc.; (e) certificates of deposit (domestic or foreign) with maturities of one
year or less from the date of acquisition issued by any commercial bank (with a
rating of A-1 by Standard & Poor's or P-1 by Moody's) operating within the
United States of America having capital and surplus in excess of $200 million;
and (f) any money market mutual fund that invests in (a), (b), (c), (d) or (e)
above having assets of at least $500 million.

         "Closing Date" means the date on which all conditions precedent set
forth in Section 4.01 are satisfied or waived by the Bank (or, in the case of
subsection 4.01(j), waived by the Person entitled to receive such payment).

         "Code" means the Internal Revenue Code of 1986, and regulations
promulgated thereunder.

         "Commitment" has the meaning specified in Section 2.01.

         "Commitment Fee Rate" means the percentage determined in accordance
with Section 2.08(b).

         "Company" has the meaning specified in the introductory clause hereto.

         "Compliance Certificate" means a certificate substantially in the form
of Exhibit D.


                                      -3-
<PAGE>   8
         "Consolidated" means the consolidation of financial reporting between
related entities in accordance with GAAP.

         "Contingent Obligation" means, as to any Person, any direct or indirect
liability of that Person, whether or not contingent, with or without recourse,
(a) with respect to any Indebtedness, lease, dividend, letter of credit or other
obligation (the "primary obligations") of another Person (the "primary
obligor"), including any obligation of that Person (i) to purchase, repurchase
or otherwise acquire such primary obligations or any security therefor, (ii) to
advance or provide funds for the payment or discharge of any such primary
obligation, or to maintain working capital or equity capital of the primary
obligor or otherwise to maintain the net worth or solvency or any balance sheet
item, level of income or financial condition of the primary obligor, (iii) to
purchase property, securities or services primarily for the purpose of assuring
the owner of any such primary obligation of the ability of the primary obligor
to make payment of such primary obligation, or (iv) otherwise for the primary
purpose of assuring or holding harmless the holder of any such primary
obligation against loss in respect thereof (each, a "Guaranty Obligation"); (b)
with respect to any Surety Instrument issued for the account of that Person or
as to which that Person is otherwise liable for reimbursement of drawings or
payments; (c) to purchase any materials, supplies or other property from, or to
obtain the services of, another Person if the relevant contract or other related
document or obligation requires that payment for such materials, supplies or
other property, or for such services, shall be made regardless of whether
delivery of such materials, supplies or other property is ever made or tendered,
or such services are ever performed or tendered, or (d) in respect of any Swap
Contract. The amount of any Contingent Obligation shall, in the case of Guaranty
Obligations, be deemed equal to the stated or determinable amount of the primary
obligation in respect of which such Guaranty Obligation is made (or any lower
stated cap on such Person's liability in respect thereof) or, if not stated or
if indeterminable, the maximum reasonably anticipated liability in respect
thereof and, in the case of Contingent Obligations in respect of Swap Contracts,
shall be equal to the Swap Termination Value.

         "Contractual Obligation" means, as to any Person, any provision of any
security issued by such Person or of any agreement, undertaking, contract,
indenture, mortgage, deed of trust or other instrument, document or agreement to
which such Person is a party or by which it or any of its property is bound.

         "Conversion/Continuation Date" means any date on which, under Section
2.04, the Company (a) converts Loans of one Type to another Type, or (b)
continues as Loans of the same Type, but with a new Interest Period, Loans
having Interest Periods expiring on such date.

         "Credit Extension" means and includes the making of any Revolving Loans
hereunder.

         "Current Assets" means all assets of the Company treated as current
assets in accordance with GAAP, excluding, however, from the determination of
current assets any prepaid assets.

         "Current Liabilities" means all liabilities of the Company treated as
current liabilities in accordance with GAAP, including without limitation (a)
all obligations payable on demand or written one year after the date in which
the determination is made and (b) installments and sinking fund payments
required to be made within one year after the date on which


                                      -4-
<PAGE>   9
determination is made, but excluding all such liabilities or obligations which
are renewable or extendable at the option of the Company to a date more than one
year from the date of determination.

         "Current Ratio" of the Company means the ratio of (i) Current Assets to
(ii) Current Liabilities each determined on a Consolidated basis.

         "Default" means any event or circumstance which, with the giving of
notice, the lapse of time, or both, would (if not cured or otherwise remedied
during such time) constitute an Event of Default.

         "Disclosed Claims" has the meaning specified in Section 5.05.

         "Dollars", "dollars" and "$" each mean lawful money of the United
States.

         "Domestic Subsidiary" means any Subsidiary incorporated, formed or
organized in the United States.

         "EBIT" of any Person for any period means the sum of (a) Net Income of
such Person for such period; (b) all amounts treated as expenses for interest
for such period to the extent included in the determination of such Net Income;
and (c) all taxes accrued for such period on or measured by income to the extent
included in the determination of such Net Income; provided, however, that Net
Income shall be computed for the purposes of this definition without giving
effect to extraordinary non-cash losses or extraordinary gains for such period.

         "EBITDA" of any Person for any period means the sum of (a) Net Income
of such Person for such period; (b) all amounts treated as expenses for
depreciation and interest and the amortization of intangibles of any kind for
such period to the extent included in the determination of such Net Income; and
(c) all taxes accrued for such period on or measured by income to the extent
included in the determination of such Net Income; provided, however, that Net
Income shall be computed for the purposes of this definition without giving
effect to extraordinary non-cash losses or extraordinary gains for such period.

         "Effective Amount" means with respect to any Revolving Loans on any
date, the aggregate outstanding principal amount thereof after giving effect to
any Borrowings and prepayments or repayments of Revolving Loans occurring on
such date.

         "Eligible Assignee" means (a) a commercial bank organized under the
laws of the United States, or any state thereof, and having a combined capital
and surplus of at least $500,000,000; and/or (b) a Person that is primarily
engaged in the business of commercial banking and that is (i) a Subsidiary of
the Bank, (ii) a Subsidiary of a Person of which the Bank is a Subsidiary, or
(iii) a Person of which the Bank is a Subsidiary.

         "Environmental Claims" means all claims, however asserted, by any
Governmental Authority or other Person alleging potential liability or
responsibility for violation of any Environmental Law, or for release or injury
to the environment.

         "Environmental Laws" means all federal, state or local laws, statutes,
common law


                                      -5-
<PAGE>   10
duties, rules, regulations, ordinances and codes, together with all
administrative orders, directed duties, requests, licenses, authorizations and
permits of, and agreements with, any Governmental Authorities, in each case
relating to environmental, health, safety and land use matters.

         "ERISA" means the Employee Retirement Income Security Act of 1974, and
regulations promulgated thereunder.

         "ERISA Affiliate" means any trade or business (whether or not
incorporated) under common control with the Company within the meaning of
Section 414(b) or (c) of the Code (and Sections 414(m) and (o) of the Code for
purposes of provisions relating to Section 412 of the Code).

         "ERISA Event" means (a) a Reportable Event with respect to a Pension
Plan; (b) a withdrawal by the Company or any ERISA Affiliate from a Pension Plan
subject to Section 4063 of ERISA during a plan year in which it was a
substantial employer (as defined in Section 4001(a)(2) of ERISA) or a cessation
of operations which is treated as such a withdrawal under Section 4062(e) of
ERISA; (c) a complete or partial withdrawal by the Company or any ERISA
Affiliate from a Multiemployer Plan or notification that a Multiemployer Plan is
in reorganization; (d) the filing of a notice of intent to terminate, the
treatment of a Plan amendment as a termination under Section 4041 or 4041A of
ERISA, or the commencement of proceedings by the PBGC to terminate a Pension
Plan or Multiemployer Plan; (e) an event or condition which might reasonably be
expected to constitute grounds under Section 4042 of ERISA for the termination
of, or the appointment of a trustee to administer, any Pension Plan or
Multiemployer Plan; or (f) the imposition of any liability under Title IV of
ERISA, other than PBGC premiums due but not delinquent under Section 4007 of
ERISA, upon the Company or any ERISA Affiliate.

         "Event of Default" means any of the events or circumstances, including
the thresholds and cure periods specified in Section 8.01.

         "Exchange Act" means the Securities Exchange Act of 1934, and
regulations promulgated thereunder.

         "Existing Credit Agreement" has the meaning set forth in the recitals
hereto.

         "FDIC" means the Federal Deposit Insurance Corporation, and any
Governmental Authority succeeding to any of its principal functions.

         "Federal Funds Rate" means, for any day, the rate set forth in the
weekly statistical release designated as H.15(519), or any successor
publication, published by the Federal Reserve Bank of New York (including any
such successor, "H.15(519)") on the preceding Business Day opposite the caption
"Federal Funds (Effective)"; or, if for any relevant day such rate is not so
published on any such preceding Business Day, the rate for such day will be the
arithmetic mean as determined by the Bank of the rates for the last transaction
in overnight Federal funds arranged prior to 9:00 a.m. (New York City time) on
that day by each of three leading brokers of Federal funds transactions in New
York City selected by the Bank.

         "Foreign Subsidiary" means any Subsidiary that is not a Domestic
Subsidiary.


                                      -6-
<PAGE>   11
         "FRB" means the Board of Governors of the Federal Reserve System, and
any Governmental Authority succeeding to any of its principal functions.

         "Funded Debt" means (a) all indebtedness for borrowed money; (b) all
obligations issued, undertaken or assumed as the deferred purchase price of
property or services (other than trade payables entered into in the ordinary
course of business on ordinary terms); (c) all non-contingent reimbursement or
payment obligations with respect to Surety Instruments; (d) all obligations
evidenced by notes, bonds, debentures or similar instruments, including
obligations so evidenced incurred in connection with the acquisition of
property, assets or businesses; and (e) all obligations with respect to Capital
Leases.

         "Further Taxes" means any and all present or future taxes, levies,
assessments, imposts, duties, deductions, fees, withholdings or similar charges
(including, without limitation, net income taxes and franchise taxes), and all
liabilities with respect thereto, imposed by any jurisdiction on account of
amounts payable or paid pursuant to Section 3.01.

         "GAAP" means generally accepted accounting principles set forth from
time to time in the opinions and pronouncements of the Accounting Principles
Board and the American Institute of Certified Public Accountants and statements
and pronouncements of the Financial Accounting Standards Board (or agencies with
similar functions of comparable stature and authority within the U.S. accounting
profession), which are applicable to the circumstances as of the Closing Date.

         "Governmental Authority" means any nation or government, any state or
other political subdivision thereof, any central bank (or similar monetary or
regulatory authority) thereof, any entity exercising executive, legislative,
judicial, regulatory or administrative functions of or pertaining to government,
and any corporation or other entity owned or controlled, through stock or
capital ownership or otherwise, by any of the foregoing.

         "Guaranty Equity Sum" has the meaning specified in Section 6.13.

         "Guaranty Equity Threshold" has the meaning specified in Section 6.13.

         "Guaranty Obligation" has the meaning specified in the definition of
"Contingent Obligation."

         "Indebtedness" of any Person means, without duplication, (a) all
indebtedness for borrowed money; (b) all obligations issued, undertaken or
assumed as the deferred purchase price of property or services (other than trade
payables entered into in the ordinary course of business on ordinary terms); (c)
all non-contingent reimbursement or payment obligations with respect to Surety
Instruments; (d) all obligations evidenced by notes, bonds, debentures or
similar instruments, including obligations so evidenced incurred in connection
with the acquisition of property, assets or businesses; (e) all indebtedness
created or arising under any conditional sale or other title retention
agreement, or incurred as financing, in either case with respect to property
acquired by the Person (even though the rights and remedies of the seller or
bank under such agreement in the event of default are limited to repossession or
sale of such property); (f) all obligations with respect to capital leases; (g)
all indebtedness referred to in clauses (a) through (f) above secured by (or for
which the holder of such Indebtedness has an


                                      -7-
<PAGE>   12
existing right, contingent or otherwise, to be secured by) any Lien upon or in
property (including accounts and contracts rights) owned by such Person, even
though such Person has not assumed or become liable for the payment of such
Indebtedness; provided that the amount of such indebtedness shall equal the
lesser of (i) the amount secured, and (ii) the fair market value of the
collateral secured; and (h) all Guaranty Obligations in respect of indebtedness
or obligations of others of the kinds referred to in clauses (a) through (g)
above.

         "Indemnified Liabilities" has the meaning specified in Section 9.05.

         "Indemnified Person" has the meaning specified in Section 9.05.

         "Independent Auditor" has the meaning specified in subsection 6.01(a).

         "Insolvency Proceeding" means, with respect to any Person, (a) any
case, action or proceeding with respect to such Person before any court or other
Governmental Authority relating to bankruptcy, reorganization, insolvency,
liquidation, receivership, dissolution, winding-up or relief of debtors, or (b)
any general assignment for the benefit of creditors, composition, marshalling of
assets for creditors, or other, similar arrangement in respect of its creditors
generally or any substantial portion of its creditors; undertaken under U.S.
Federal, state or foreign law, including the Bankruptcy Code.

         "Interest Coverage Ratio" means for any Person as of the end of any
fiscal quarter, the ratio of (i) the EBIT of such Person for the prior four
consecutive fiscal quarters, to (ii) the Interest Expense of such Person for the
prior four consecutive fiscal quarters.

         "Interest Expense" shall mean for any twelve month period the aggregate
amount of interest expense of the Company and its Subsidiaries for the last
twelve months as determined on a consolidated basis in accordance with GAAP.

         "Interest Payment Date" means, as to any Loan other than a Base Rate
Loan, the last day of each Interest Period applicable to such Loan and, as to
any Base Rate Loan, the last Business Day of each calendar quarter and each date
such Loan is converted into another Type of Loan, provided, however, that if any
Interest Period for an Offshore Rate Loan is greater than three months, the date
that is three months after the beginning of such Interest Period and after each
Interest Payment Date thereafter is also an Interest Payment Date.

         "Interest Period" means, as to any Offshore Rate Loan, the period
commencing on the Borrowing Date of such Loan or on the Conversion/Continuation
Date on which the Loan is converted into or continued as an Offshore Rate Loan,
and ending on the date one, two, three or six months thereafter (and any other
period that is 12 months or less and is consented to by the Bank in the given
instance) as selected by the Company in its Notice of Borrowing or Notice of
Conversion/Continuation; provided that:

              (i)   if any Interest Period would otherwise end on a day that is
         not a Business Day, that Interest Period shall be extended to the
         following Business Day unless, in the case of an Offshore Rate Loan,
         the result of such extension would be to carry such Interest Period
         into another calendar month, in which event such Interest Period shall
         end on the preceding Business Day;


                                      -8-
<PAGE>   13
              (ii)  any Interest Period pertaining to an Offshore Rate Loan that
         begins on the last Business Day of a calendar month (or on a day for
         which there is no numerically corresponding day in the calendar month
         at the end of such Interest Period) shall end on the last Business Day
         of the calendar month at the end of such Interest Period; and

              (iii) no Interest Period for any Revolving Loan shall extend
         beyond the Revolving Termination Date.

         "IRS" means the Internal Revenue Service, and any Governmental
Authority succeeding to any of its principal functions under the Code.

         "Lending Office" means, the office or offices of the Bank specified by
the Bank from time to time as its "Lending Office" with respect to this
Agreement.

         "Leverage Ratio" as to any Person at the end of any fiscal quarter
means the ratio of (i) Funded Debt of such Person on such date, to (ii) EBITDA
of such Person for the four consecutive fiscal quarters then ending, all as
determined on a Consolidated basis.

         "Lien" means any security interest, mortgage, deed of trust, pledge,
hypothecation, assignment, charge or deposit arrangement, encumbrance, lien
(statutory or other) or preferential arrangement of any kind or nature
whatsoever in respect of any property (including those created by, arising under
or evidenced by any conditional sale or other title retention agreement, the
interest of a lessor under a capital lease, any financing lease having
substantially the same economic effect as any of the foregoing, or the filing of
any financing statement naming the owner of the asset to which such lien relates
as debtor, under the Uniform Commercial Code or any comparable law) and any
contingent or other agreement to provide any of the foregoing, but not including
the interest of a lessor under an operating lease.

         "Loan" means an extension of credit by the Bank to the Company under
ARTICLE II in the form of a Revolving Loan.

         "Loan Documents" means this Agreement, and all other documents
delivered by or on behalf of the Company to the Bank in connection herewith.

         "Margin Stock" means "margin stock" as such term is defined in
Regulation T, U or X of the FRB.

         "Material Adverse Effect" means (a) a material adverse change in, or a
material adverse effect upon, the operations, business, properties, condition
(financial or otherwise) or prospects of the Company or the Company and its
Subsidiaries taken as a whole; (b) a material impairment of the ability of the
Company or any Subsidiary to perform under any Loan Document and to avoid any
Event of Default; or (c) a material adverse effect upon the legality, validity,
binding effect or enforceability against the Company of any Loan Document.

         "Material Subsidiary" means any Subsidiary Guarantor and any other
Subsidiary which, as reflected on the latest financial statements delivered to
the Bank under Section 6.01(a) or Section 6.01(b) hereof, has (i) total assets
in excess of $750,000, or (ii) EBIT during the prior


                                      -9-
<PAGE>   14
four consecutive fiscal quarters of more than $250,000.

         "Multiemployer Plan" means a "multiemployer plan", within the meaning
of Section 4001(a)(3) of ERISA, to which the Company or any ERISA Affiliate
makes, is making, or is obligated to make contributions or, during the preceding
three calendar years, has made, or been obligated to make, contributions.

         "Net Income" of the Company for any period shall mean the Company's
consolidated net income (or net loss) for such period determined in accordance
with GAAP.

         "Net Worth" of the Company at any time shall mean all amounts which, in
accordance with GAAP, would be included under Shareholder's Equity on a
consolidated balance sheet of the Company and its Subsidiaries (excluding
foreign currency translation adjustments).

         "Notice of Borrowing" means a notice in substantially the form of
Exhibit A.

         "Notice of Conversion/Continuation" means a notice in substantially the
form of Exhibit B.

         "Obligations" means all advances, debts, liabilities, obligations,
covenants and duties arising under any Loan Document owing by the Company to the
Bank, or any Indemnified Person, whether direct or indirect (including those
acquired by assignment), absolute or contingent, due or to become due, now
existing or hereafter arising.

         "Offshore Rate" means, for any Interest Period, with respect to
Offshore Rate Loans comprising part of the same Borrowing, the rate of interest
per annum (rounded upward to the next 1/16th of 1%) at which deposits for such
Interest Period and in an amount approximately equal to the amount of the
Offshore Rate Loan during such Interest Period would be offered by the London
office of the Bank to major banks in the London eurodollar market at or about
11:00 a.m. (London time) two Business Days prior to the commencement of such
Interest Period.

         "Offshore Rate Loan" means a Loan that bears interest based on the
Offshore Rate.

         "Offshore Rate Margin" means the percentage determined in accordance
with Section 2.08(b).

         "Organization Documents" means, for any corporation or limited
liability company, the certificate or articles of incorporation, or certificate
of formation, the bylaws, operating agreement, any certificate of determination
or instrument relating to the rights of preferred shareholders of such
corporation, any shareholder rights agreement, and all applicable resolutions of
the board of directors (or any committee thereof) of such corporation or limited
liability company.

         "Other Taxes" means any present or future stamp, court or documentary
taxes or any other excise or property taxes, charges or similar levies which
arise from any payment made hereunder or from the execution, delivery,
performance, enforcement or registration of, or otherwise with respect to, this
Agreement or any other Loan Documents (excluding in all events income taxes and
franchise taxes based on income).


                                      -10-
<PAGE>   15
         "Participant" has the meaning specified in subsection 9.08(b).

         "PBGC" means the Pension Benefit Guaranty Corporation, or any
Governmental Authority succeeding to any of its principal functions under ERISA.

         "Pension Plan" means a pension plan (as defined in Section 3(2) of
ERISA) subject to Title IV of ERISA which the Company sponsors, maintains, or to
which it makes, is making, or is obligated to make contributions, or in the case
of a multiple employer plan (as described in Section 4064(a) of ERISA) has made
contributions at any time during the immediately preceding five (5) plan years.

         "Permitted Liens" has the meaning specified in Section 7.01.

         "Person" means an individual, partnership, corporation, limited
liability company, business trust, joint stock company, trust, unincorporated
association, joint venture or Governmental Authority.

         "Plan" means an employee benefit plan (as defined in Section 3(3) of
ERISA) which the Company sponsors or maintains or to which the Company makes, is
making, or is obligated to make contributions and includes any Pension Plan.

         "Relationship Guarantee Program" means the Company's practice of
issuing checks in amounts up to $100,000 to certain customers, payable at the
customer's discretion, as a measure of the Company's commitment to customer
satisfaction.

         "Reportable Event" means, any of the events set forth in Section
4043(c) of ERISA or the regulations thereunder, other than any such event for
which the 30-day notice requirement under ERISA has been waived in regulations
issued by the PBGC.

         "Required Guarantor" means (i) any Subsidiary owning trademarks or
other intangibles material to the conduct of the business of Company and its
Subsidiaries, (ii) any Domestic Subsidiary with (x) Shareholder's Equity greater
than $1,000,000 or (y) EBIT for any four consecutive fiscal quarters greater
than $1,000,000

         "Requirement of Law" means, as to any Person, any law (statutory or
common), treaty, rule or regulation or determination of an arbitrator or of a
Governmental Authority, in each case applicable to or binding upon the Person or
any of its property or to which the Person or any of its property is subject.

         "Responsible Officer" means the chief executive officer, president or
chief financial officer of the Company; or, with respect to compliance with
financial covenants, the chief financial officer or the treasurer of the
Company.

         "Revolving Loan" has the meaning specified in Section 2.01, and may be
a Base Rate Loan or an Offshore Rate Loan (each, a "Type" of Revolving Loan).

         "Revolving Loan Note" has the meaning specified in Section 2.02.


                                      -11-
<PAGE>   16
         "Revolving Termination Date" means the earlier to occur of:

                   (a) November 30, 2001; provided, however, that if such date
              is not a Business Day, the Termination Date shall be the next
              succeeding Business Day (or, if such next succeeding Business Day
              falls in the next calendar month, the immediately preceding
              Business Day); and

                   (b) the date on which the Commitments terminate in accordance
              with Section 2.05 or Section 8.02 of this Agreement.

         "SEC" means the Securities and Exchange Commission, or any Governmental
Authority succeeding to any of its principal functions.

         "Shareholder's Equity" of any Person has the meaning assigned to that
term by GAAP.

         "Subordinated Debt" means any unsecured Indebtedness of the Company (a)
no part of the principal of which is stated to be payable or is required to be
paid (whether by way of mandatory sinking fund, mandatory redemption, mandatory
prepayment or otherwise) prior to the Revolving Termination Date, and the
payment of the principal of and interest on which and other obligations of the
Company in respect thereof are subordinated to the prior payment in full of the
principal of and interest (including post-petition interest) on the Notes and
all other obligations and liabilities of the Company to the Bank hereunder on
terms and conditions first approved in writing by the Bank and (b) otherwise
containing terms, covenants and conditions satisfactory in form and substance to
the Bank, as evidenced by its prior written approval thereof.

         "Subsidiary" of a Person means any corporation, association,
partnership, limited liability company, joint venture or other business entity
of which more than 50% of the voting stock, membership interests or other equity
interests (in the case of Persons other than corporations), is owned or
controlled directly or indirectly by the Person, or one or more of the
Subsidiaries of the Person, or a combination thereof. Unless the context
otherwise clearly requires, references herein to a "Subsidiary" refer to a
Subsidiary of the Company.

         "Subsidiary Guarantor" means any Subsidiary that has executed and
delivered a Subsidiary Guaranty.

         "Subsidiary Guaranty" means the guaranty of obligations of the Company
in the form and substance satisfactory to the Bank executed at any time by
Subsidiary Guarantors.

         "Surety Instruments" means all letters of credit (including standby and
commercial), banker's acceptances, bank guaranties, shipside bonds, surety bonds
and similar instruments.

         "Swap Contract" means any agreement, whether or not in writing, that is
a rate swap, basis swap, forward rate transaction, commodity swap, commodity
option, equity or equity index swap or option, bond, note or bill option,
interest rate option, forward foreign exchange transaction, cap, collar or floor
transaction, currency swap, cross-currency rate swap, swaption, currency option
or any other, similar transaction (including any option to enter into any of the
foregoing) or any combination of the foregoing, and, unless the context
otherwise clearly requires, any master agreement relating to or governing any or
all of the foregoing.


                                      -12-
<PAGE>   17
         "Swap Termination Value" means, in respect of any one or more Swap
Contracts, after taking into account the effect of any legally enforceable
netting agreement relating to such Swap Contracts, (a) for any date on or after
the date such Swap Contracts have been closed out and termination value(s)
determined in accordance therewith, such termination value(s), and (b) for any
date prior to the date referenced in clause (a) the amount(s) determined as the
mark-to-market value(s) for such Swap Contracts, as determined by the Company
based upon one or more mid-market or other readily available quotations provided
by any recognized dealer in such Swap Contracts (which may include the Bank).

         "Taxes" means any and all present or future taxes, levies, assessments,
imposts, duties, deductions, fees, withholdings or similar charges, and all
liabilities with respect thereto, excluding, in the case of the Bank taxes
imposed on or measured by its net income by the jurisdictions (or any political
subdivision thereof) under the laws of which the Bank is organized or maintains
a lending office.

         "Type" has the meaning specified in the definition of "Revolving Loan."

         "Unfunded Pension Liability" means the excess of all Plans' aggregate
benefit liabilities under Section 4001(a)(16) of ERISA, over the current value
of those Plans' assets, determined in accordance with the assumptions used for
funding such Pension Plans pursuant to Section 412 of the Code for the
applicable plan year.

         "United States" and "U.S." each means the United States of America.

         "Wholly-Owned Subsidiary" means any corporation in which (other than
directors' qualifying shares required by law) 100% of the capital stock of each
class having ordinary voting power, and 100% of the capital stock of every other
class, in each case, at the time as of which any determination is being made, is
owned, beneficially and of record, by the Company, or by one or more of the
other Wholly-Owned Subsidiaries, or both.

         1.02. Other Interpretive Provisions.

              (a) The meanings of defined terms are equally applicable to the
         singular and plural forms of the defined terms.

              (b) (i)   The term "documents" includes any and all instruments,
         documents, agreements, certificates, indentures, notices and other
         writings, however evidenced.

                  (ii)  The term "including" is not limiting and means
         "including without limitation."

                  (iii) In the computation of periods of time from a specified
         date to a later specified date, the word "from" means "from and
         including"; the words "to" and "until" each mean "to but excluding",
         and the word "through" means "to and including."

              (c) Unless otherwise expressly provided herein, (i) references to
         agreements (including this Agreement) and other contractual instruments
         shall be deemed to include


                                      -13-
<PAGE>   18
         all subsequent amendments and other modifications thereto, but only to
         the extent such amendments and other modifications are not prohibited
         by the terms of any Loan Document, and (ii) references to any statute
         or regulation are to be construed as including all statutory and
         regulatory provisions consolidating, amending, replacing, supplementing
         or interpreting the statute or regulation.

              (d) The captions and headings of this Agreement are for
         convenience of reference only and shall not affect the interpretation
         of this Agreement.

         1.03. Accounting Principles.

              (a) Unless the context otherwise clearly requires, all accounting
         terms not expressly defined herein shall be construed, and all
         financial computations required under this Agreement shall be made, in
         accordance with GAAP, consistently applied.

              (b) References herein to "fiscal year" and "fiscal quarter" refer
         to such fiscal periods of the Company.

                            ARTICLE II - THE CREDIT

         2.01. Amounts and Terms of Commitment.

         The Bank agrees, on the terms and conditions set forth herein, to make
loans to the Company (each such loan, a "Revolving Loan") from time to time on
any Business Day during the period from the Closing Date to the Revolving
Termination Date, in an aggregate amount not to exceed at any time outstanding,
$15,000,000 (such amount, as the same may be reduced under Section 2.05, the
"Commitment"); provided, however, that, after giving effect to any Borrowing of
Revolving Loans, the Effective Amount of all outstanding Revolving Loans, shall
not at any time exceed the Commitment. Within the limits of the Commitment, and
subject to the other terms and conditions hereof, the Company may borrow under
this Section 2.01, prepay under Section 2.06 and reborrow under this Section
2.01.

         2.02. Revolving Loan Note.

         The Loans made by the Bank shall be evidenced by a single note in the
form of Exhibit C (the "Revolving Loan Note") duly executed by the Company. The
Bank shall note on the schedules annexed to the Revolving Loan Note the date,
amount and maturity of each Loan made by it and the amount of each payment of
principal made by the Company with respect thereto. The Bank is irrevocably
authorized by the Company to make such notation on the Revolving Loan Note and
such records shall be conclusive absent manifest or proven error; provided,
however, that the failure of the Bank to make, or an error in making, a notation
thereon with respect to any Loan shall not limit or otherwise affect the
obligations of the Company hereunder or under the Revolving Loan Note to the
Bank.

         2.03. Procedure for Borrowing.

              (a) Each Borrowing of Revolving Loans shall be made upon the
         Company's irrevocable written notice delivered to the Bank in the form
         of a Notice of Borrowing


                                      -14-
<PAGE>   19
         (which notice must be received by the Bank prior to 12:00 noon New York
         City time) (i) three (3) Business Days prior to the requested Borrowing
         Date, in the case of Offshore Rate Loans and (ii) on the requested
         Borrowing Date, in the case of Base Rate Loans, specifying:

                   (i)   the amount of the Borrowing, which shall be (x) with
              respect to Offshore Rate Loans in an aggregate minimum amount of
              $500,000 or any multiple of $100,000 in excess thereof, (y) with
              respect to Base Rate Loans in an aggregate principal amount of
              $100,000 or a multiple of $100,000 in excess thereof;

                   (ii)  the requested Borrowing Date, which shall be a Business
              Day;

                   (iii) the Type of Loan; and

                   (iv)  the duration of the Interest Period, if any, applicable
              to such Loans included in such notice. If the Notice of Borrowing
              fails to specify the duration of the Interest Period for any
              Borrowing comprised of Offshore Rate Loans, such Interest Period
              shall be three months;

provided, however, that with respect to any Borrowing to be made on the Closing
Date, the Notice of Borrowing shall be delivered to the Bank not later than
12:00 noon (New York City time) one Business Day before the Closing Date and
such Borrowing will consist of Base Rate Loans only.

              (b) Not later than 1:00 p.m. New York City time on the Borrowing
         Date requested by the Company the proceeds of all Loans will be made
         available to the Company by the Bank by crediting the account of the
         Company on the books of the Bank with the aggregate of the amounts made
         available by the Bank.

              (c) After giving effect to any Borrowing, unless the Bank shall
         otherwise consent, there may not be more than ten different Interest
         Periods in effect.

         2.04. Conversion and Continuation Elections.

              (a) The Company may, upon irrevocable written notice to the Bank
         in accordance with subsection 2.04(b):

                   (i)   elect, as of any Business Day, in the case of Base Rate
              Loans to convert any such Loans (or any part thereof in an amount
              not less than $500,000, or that is in an integral multiple of
              $100,000 in excess thereof) into Offshore Rate Loans; or

                   (ii)  elect, as of the last day of the applicable Interest
              Period, to convert any Offshore Rate Loans having Interest Periods
              expiring on such date (or any part thereof in an amount not less
              than $500,000, or that is an integral multiple of $100,000 in
              excess thereof) into Base Rate Loans; or


                                      -15-
<PAGE>   20
                   (iii) elect as of the last day of the applicable Interest
              Period, to continue Offshore Rate Loans having Interest Periods
              expiring on such day (or any part thereof in an amount not less
              than $500,000, or that is in an integral multiple of $100,000 in
              excess thereof);

         provided that, if at any time the aggregate amount of Offshore Rate
         Loans in respect of any Borrowing is reduced, by payment, prepayment,
         or conversion of part thereof to be less than $500,000, such Offshore
         Rate Loans shall automatically convert into Base Rate Loans, and on and
         after such date the right of the Company to continue such Loans as, and
         convert such Loans into, Offshore Rate Loans shall terminate.

              (b)  The Company shall deliver a Notice of Conversion/Continuation
         to be received by the Bank not later than 12:00 noon (New York City
         time) at least (i) three Business Days in advance of the Conversion/
         Continuation Date, if the Loans are to be converted into or continued
         as Offshore Rate Loans and (ii) on the Conversion/Continuation Date, if
         the Loans are to be converted into Base Rate Loans, specifying:

                   (A) the proposed Conversion/Continuation Date, which shall be
         a Business Day;

                   (B) the aggregate amount of Loans to be converted or
         continued;

                   (C) the Type of Loans resulting from the proposed conversion
         or continuation; and

                   (D) in the case of conversions into Offshore Rate Loans, the
         duration of the requested Interest Period.

              (c)  If upon the expiration of any Interest Period applicable to
         Offshore Rate Loans, the Company has failed to select timely a new
         Interest Period to be applicable to such Offshore Rate Loans or if any
         Default or Event of Default then exists, the Company shall be deemed to
         have elected to convert such Offshore Rate Loans into Base Rate Loans
         effective as of the expiration date of such Interest Period.

              (d)  Unless the Bank otherwise consents, during the existence of a
         Default or Event of Default, the Company may not elect to have a Loan
         converted into or continued as an Offshore Rate Loan.

              (e)  After giving effect to any conversion or continuation of
         Loans, unless the Bank shall otherwise consent, there may not be more
         than ten different Interest Periods in effect.

         2.05. Voluntary Termination or Reduction of Commitment.

         The Company may, upon not less than four (4) Business Days' prior
notice to the Bank, terminate the Commitment, or, at any time or from time to
time, permanently reduce the Commitment by an aggregate minimum amount of
$5,000,000 or any multiple of $1,000,000 in


                                      -16-
<PAGE>   21
excess thereof; unless, after giving effect thereto and to any prepayments of
Loans made on or before the effective date thereof, the Effective Amount of all
Revolving Loans would exceed the amount of the combined Commitment then in
effect. Once reduced in accordance with this Section, the Commitment may not be
increased. All accrued commitment fees to, but not including, the effective date
of any reduction or termination of Commitment, shall be paid on the effective
date of such reduction or termination.

         2.06. Optional Prepayments.

         The Company may, at any time or from time to time, upon not less than
three (3) Business Days' irrevocable notice to the Bank in the case of Offshore
Rate Loans, or upon irrevocable notice given not later than 12:00 noon (New York
City time) of the date of prepayment in the case of Base Rate Loans, ratably
prepay Loans in whole or in part, in minimum amounts of $500,000 or any multiple
of $100,000 in excess thereof in the case of Offshore Rate Loans and in minimum
amounts of $100,000 or any multiple of $100,000 in excess thereof in the case of
Base Rate Loans. Such notice of prepayment shall specify the date and amount of
such prepayment and the Type(s) of Loans to be prepaid. If such notice is given
by the Company, the Company shall make such prepayment and the payment amount
specified in such notice shall be due and payable on the date specified therein,
together with accrued interest to each such date on the amount prepaid and, if
such prepayment of an Offshore Rate Loan is made on a day that is not the last
day of the applicable Interest Period, any amounts required pursuant to Section
3.04.

         2.07. Repayment.

         The Company shall repay to the Bank on the Revolving Termination Date
the aggregate amount of all Revolving Loans outstanding on such date.

         2.08. Interest.

              (a) Each Revolving Loan shall bear interest on the outstanding
         principal amount thereof from the applicable Borrowing Date at a rate
         per annum equal to the Offshore Rate plus the Offshore Rate Margin or
         the Base Rate plus the Base Rate Margin, as the case may be (and
         subject to the Company's right to convert to other Types of Loans under
         Section 2.04).

              (b) The Base Rate Margin and the Offshore Rate Margin shall be
         determined on each Borrowing Date using the pricing grid set forth
         below and determined on the basis of the Leverage Ratio as set forth in
         the most recent Compliance Certificate, and shall be effective from and
         including the date the Bank receives such Compliance Certificate to but
         excluding the date on which the Bank receives the next Compliance
         Certificate; provided, however, that if the Bank does not receive a
         Compliance Certificate by the date required by Section 6.02(a), the
         Commitment Fee Rate, the Base Rate Margin and the Offshore Rate Margin
         shall, effective as of such date, be the highest Commitment Fee Rate,
         Base Rate Margin and Offshore Rate Margin to but excluding the date the
         Bank receives such Compliance Certificate. Subject to the foregoing
         proviso, the initial Commitment Fee Rate, Base Rate Margin and Offshore
         Rate Margin shall be 0.25%,


                                      -17-
<PAGE>   22
         0.00% and 0.50% respectively.



<TABLE>
<CAPTION>
- --------------------------------------------------------------------------------------------
Leverage Ratio               Offshore Rate Margin    Base Rate Margin    Commitment Fee Rate

- --------------------------------------------------------------------------------------------
<S>                          <C>                     <C>                 <C>
Less than 1.0                0.50%                   0.00%               0.25%

- --------------------------------------------------------------------------------------------
Less than 1.75 and greater   1.00%                   0.00%               0.3125%
than or equal to 1.00

- --------------------------------------------------------------------------------------------
Greater than or equal to     1.50%                   0.00%               0.375%
1.75

- --------------------------------------------------------------------------------------------
</TABLE>

              (c) Interest on each Revolving Loan shall be paid in arrears on
         each Interest Payment Date. Interest shall also be paid on the date of
         any prepayment of Offshore Rate Loans under Section 2.06 for the
         portion of the Loans so prepaid and upon payment (including prepayment)
         in full thereof and, during the existence of any Event of Default,
         interest shall be paid on demand of the Bank.

              (d) Notwithstanding subsection (a) of this Section, if any amount
         of principal of or interest on any Loan, or any other amount payable
         hereunder or under any other Loan Document is not paid in full when due
         (whether at stated maturity, by acceleration, demand or otherwise), the
         Company agrees to pay interest on such unpaid principal or other
         amount, from the date such amount becomes due until the date such
         amount is paid in full, and after as well as before any entry of
         judgment thereon to the extent permitted by law, payable on demand, at
         a fluctuating rate per annum equal to the Base Rate plus 2%.

              (e) Anything herein to the contrary notwithstanding, the
         obligations of the Company to the Bank hereunder shall be subject to
         the limitation that payments of interest shall not be required for any
         period for which interest is computed hereunder, to the extent (but
         only to the extent) that contracting for or receiving such payment by
         the Bank would be contrary to the provisions of any law applicable to
         the Bank limiting the highest rate of interest that may be lawfully
         contracted for, charged or received by the Bank, and in such event the
         Company shall pay the Bank interest at the highest rate permitted by
         applicable law.

         2.09. Fees.

              (a) The Company shall pay a facility fee to the Bank in the amount
         of $20,000, payable as of the Closing Date.

              (b) The Company shall pay to the Bank a commitment fee on the
         average daily unused portion of the Commitment, computed on a quarterly
         basis in arrears on the last Business Day of each calendar quarter
         based upon the daily utilization for that quarter as calculated by the
         Bank using the then applicable Commitment Fee Rate. For purposes of
         calculating utilization under this subsection, the Commitments shall be


                                      -18-
<PAGE>   23
         deemed used to the extent of the Effective Amount of Revolving Loans
         then outstanding. Such commitment fee shall accrue from the Closing
         Date to the Revolving Termination Date and shall be due and payable
         quarterly in arrears on the last Business Day of each calendar quarter
         commencing on December 31, 1998 through the Revolving Termination Date,
         with the final payment to be made on the Revolving Termination Date;
         provided that, in connection with any reduction or termination of
         Commitments under Section 2.05, the accrued commitment fee calculated
         for the period ending on such date shall also be paid on the date of
         such reduction or termination, with the following quarterly payment
         being calculated on the basis of the period from such reduction or
         termination date to such quarterly payment date. The commitment fees
         provided in this subsection shall accrue at all times after the
         above-mentioned commencement date, including at any time during which
         one or more conditions in ARTICLE IV are not met.

         2.10. Computation of Fees and Interest.

              (a) All computations of interest for Base Rate Loans when the Base
         Rate is determined by the Bank's "reference rate" shall be made on the
         basis of a year of 365 or 366 days, as the case may be, and actual days
         elapsed. All other computations of fees and interest shall be made on
         the basis of a 360-day year and actual days elapsed (which results in
         more interest being paid than if computed on the basis of a 365-day
         year). Interest and fees shall accrue during each period during which
         interest or such fees are computed from the first day thereof to the
         last day thereof.

              (b) Each determination of an interest rate by the Bank shall be
         conclusive and binding on the Company in the absence of manifest error.
         The Bank will, at the request of the Company, deliver to the Company or
         the Bank, as the case may be, a statement showing the quotations used
         by the Bank in determining any interest rate and the resulting interest
         rate.

         2.11. Payments.

              (a) All payments to be made by the Company shall be made without
         set-off, recoupment or counterclaim. Except as otherwise expressly
         provided herein, all payments by the Company shall be made to the Bank
         in Dollars and in immediately available funds, no later than 12:00 noon
         (New York City time) on the date specified herein. Any payment received
         by the Bank later than 12:00 noon (New York City time) shall be deemed
         to have been received on the following Business Day and any applicable
         interest or fee shall continue to accrue.

              (b) Subject to the provisions set forth in the definition of
         "Interest Period" herein, whenever any payment is due on a day other
         than a Business Day, such payment shall be made on the following
         Business Day, and such extension of time shall in such case be included
         in the computation of interest or fees, as the case may be.


                                      -19-
<PAGE>   24
              ARTICLE III - TAXES, YIELD PROTECTION AND ILLEGALITY

         3.01. Taxes.

              (a) Any and all payments by the Company to the Bank under this
         Agreement and any other Loan Document shall be made free and clear of,
         and without deduction or withholding for, any Taxes. In addition, the
         Company shall pay all Other Taxes.

              (b) If the Company shall be required by law to deduct or withhold
         any Taxes, Other Taxes or Further Taxes from or in respect of any sum
         payable hereunder to the Bank, then:

                   (i)   the sum payable shall be increased as necessary so
              that, after making all required deductions and withholdings
              (including deductions and withholdings applicable to additional
              sums payable under this Section), the Bank receives and retains an
              amount equal to the sum it would have received and retained had no
              such deductions or withholdings been made;

                   (ii)  the Company shall make such deductions and
              withholdings;

                   (iii) the Company shall pay the full amount deducted or
              withheld to the relevant taxing authority or other authority in
              accordance with applicable law; and

                   (iv)  the Company shall also pay to the Bank, at the time
              interest is paid, Further Taxes in the amount that the Bank
              specifies as necessary to preserve the after-tax yield the Bank
              would have received if such Taxes, Other Taxes or Further Taxes
              had not been imposed.

              (c) The Company agrees to indemnify and hold harmless the Bank for
         the full amount of i) Taxes, ii) Other Taxes, and iii) Further Taxes in
         the amount that the Bank specifies as necessary to preserve the
         after-tax yield the Bank would have received if such Taxes, Other Taxes
         or Further Taxes had not been imposed, and any liability (including
         penalties, interest, additions to tax and expenses caused solely by the
         Company's failure to pay such Taxes, Other Taxes and Further Taxes as
         requested by the Bank) arising therefrom or with respect thereto.
         Payment under this indemnification shall be made within 30 days after
         the date the Bank makes written demand therefor.

              (d) Within 30 days after the date of any payment by the Company of
         Taxes, Other Taxes or Further Taxes, the Company shall furnish to the
         Bank the original or a certified copy of a receipt evidencing payment
         thereof, or other evidence of payment satisfactory to the Bank.

              (e) If the Company is required to pay any amount to the Bank
         pursuant to subsection (b) or (c) of this Section, then the Bank shall
         use reasonable efforts (consistent with legal and regulatory
         restrictions) to change the jurisdiction of its Lending Office so as to
         eliminate any such additional payment by the Company which may
         thereafter accrue, if such change in the sole judgment of the Bank is
         not otherwise disadvantageous to the Bank.


                                      -20-
<PAGE>   25
         3.02. Illegality.

              (a) If the Bank determines that the introduction of any
         Requirement of Law, or any change in any Requirement of Law, or in the
         interpretation or administration of any Requirement of Law, has made it
         unlawful, or that any central bank or other Governmental Authority has
         asserted that it is unlawful, for the Bank or its applicable Lending
         Office to make Offshore Rate Loans, then, on notice thereof by the Bank
         to the Company, any obligation of the Bank to make Offshore Rate Loans
         shall be suspended until the Bank notifies the Company that the
         circumstances giving rise to such determination no longer exist.

              (b) If the Bank determines that it is unlawful to maintain any
         Offshore Rate Loan, the Company shall, upon its receipt of notice of
         such fact and demand from the Bank, prepay in full such Offshore Rate
         Loans of the Bank then outstanding, together with interest accrued
         thereon and amounts required under Section 3.04, either on the last day
         of the Interest Period thereof, if the Bank may lawfully continue to
         maintain such Offshore Rate Loans to such day, or immediately, if the
         Bank may not lawfully continue to maintain such Offshore Rate Loan. If
         the Company is required to so prepay any Offshore Rate Loan, then
         concurrently with such prepayment, the Company may borrow from the
         Bank, in the amount of such repayment, a Base Rate Loan or prepay such
         Offshore Rate Loan from funds of the Company.

              (c) If the obligation of the Bank to make or maintain Offshore
         Rate Loans has been so terminated or suspended, the Company may elect,
         by giving notice to the Bank that all Loans which would otherwise be
         made by the Bank as Offshore Rate Loans shall be instead Base Rate
         Loans.

              (d) Before giving any notice to the Company under this Section,
         the Bank shall designate a different Lending Office with respect to its
         Offshore Rate Loans or assign the Loan or portion thereof to a Bank
         Affiliate, if such designation or assignment will avoid the need for
         giving such notice or making such demand and will not, in the judgment
         of the Bank, be illegal or otherwise disadvantageous to the Bank or, in
         the case of an assignment, to the Bank and its Affiliates taken as a
         whole.

         3.03. Increased Costs and Reduction of Return.

              (a) If the Bank reasonably determines that, due to either (i) the
         introduction of or any change (other than any change by way of
         imposition of or increase in reserve requirements included in the
         calculation of the Offshore Rate) in or to the interpretation of any
         law or regulation or (ii) the compliance by the Bank with any guideline
         or request from any central bank or other Governmental Authority
         (whether or not having the force of law), there shall be any increase
         in the cost to the Bank of agreeing to make or making, funding or
         maintaining any Offshore Rate Loans, then the Company shall either (x)
         be liable for, and shall from time to time, 15 days after demand, pay
         to the Bank for the account of the Bank, additional amounts as are
         sufficient to compensate the Bank for such increased costs or (y)
         terminate and prepay any affected Offshore Rate Loan.


                                      -21-
<PAGE>   26
              (b) If the Bank shall have determined that (i) the introduction of
         any Capital Adequacy Regulation, (ii) any change in any Capital
         Adequacy Regulation, (iii) any change in the interpretation or
         administration of any Capital Adequacy Regulation by any central bank
         or other Governmental Authority charged with the interpretation or
         administration thereof, or (iv) compliance by the Bank (or its Lending
         Office) with any Capital Adequacy Regulation, affects or would affect
         the amount of capital required or expected to be maintained by the Bank
         or any corporation controlling the Bank and (taking into consideration
         the Bank's or such corporation's policies with respect to capital
         adequacy and the Bank's desired return on capital) determines that the
         amount of such capital is increased as a consequence of its Commitment,
         loans, credits or obligations under this Agreement, then, upon demand
         of the Bank to the Company, the Company shall pay to the Bank, from
         time to time as specified by the Bank, additional amounts sufficient to
         compensate the Bank for such increase.

         3.04. Funding Losses.

         The Company shall reimburse the Bank and hold the Bank harmless from
any loss or expense arising from the liquidation or reemployment of funds
obtained by it to maintain outstanding Offshore Rate Loans or from fees payable
to terminate the deposits from which such funds were obtained which the Bank may
sustain or incur as a consequence of:

              (a) the failure of the Company to make on a timely basis any
         payment of principal of any Offshore Rate Loan;

              (b) the failure of the Company to borrow, continue or convert a
         Loan after the Company has given (or is deemed to have given) a Notice
         of Borrowing or a Notice of Conversion/ Continuation;

              (c) the failure of the Company to make any prepayment in
         accordance with any notice delivered under Section 2.06; or

              (d) the prepayment or other payment (including, without
         limitation, after acceleration thereof or under Section 3.02(b)) of an
         Offshore Rate Loan on a day that is not the last day of the relevant
         Interest Period.

For purposes of calculating amounts payable by the Company to the Bank under
this Section and under subsection 3.03(a), each Offshore Rate Loan made by the
Bank (and each related reserve, special deposit or similar requirement) shall be
conclusively deemed to have been funded at the rate of interest for deposits
used in determining the Offshore Rate for such Offshore Rate Loan by a matching
deposit or other borrowing in the interbank eurodollar market for a comparable
amount and for a comparable period, whether or not such Offshore Rate Loan is in
fact so funded.

         3.05. Inability to Determine Rates.

         If the Bank determines that for any reason adequate and reasonable
means do not exist for determining the Offshore Rate for any requested Interest
Period with respect to a proposed Offshore Rate Loan, or that the Offshore Rate
applicable pursuant to subsection 2.08(a) for any


                                      -22-
<PAGE>   27
requested Interest Period with respect to a proposed Offshore Rate Loan does not
adequately and fairly reflect the cost to the Bank of funding such Loan, the
Bank will promptly so notify the Company. Thereafter, the obligation of the Bank
to make or maintain Offshore Rate Loans hereunder shall be suspended until the
Bank revokes such notice in writing. Upon receipt of such notice, the Company
may revoke any Notice of Borrowing or Notice of Conversion/Continuation then
submitted by it without liability under Section 3.04. If the Company does not
revoke such Notice, the Bank shall make, convert or continue the Loans, as
proposed by the Company, in the amount specified in the applicable notice
submitted by the Company, but such Loans shall be made, converted or continued
as Base Rate Loans instead of Offshore Rate Loans.

         3.06. Reserves on Offshore Rate Loans.

         In the event that the Bank is required under regulations of the FRB to
maintain reserves with respect to liabilities or assets consisting of or
including Eurocurrency funds or deposits (currently known as "Eurocurrency
liabilities"), the Company shall pay to the Bank, as long as the Bank shall be
required, additional costs on the unpaid principal amount of each Offshore Rate
Loan equal to the actual costs of such reserves allocated to such Loan by the
Bank (as determined by the Bank in good faith, which determination shall be
conclusive absent manifest or proven error), payable on each date on which
interest is payable on such Loan, provided the Company shall have received at
least 15 days' prior written notice of such additional interest from the Bank.
If the Bank fails to give notice 15 days prior to the relevant Interest Payment
Date, such additional interest shall be payable 15 days from receipt of such
notice.

         3.07. Certificates of the Bank.

         If the Bank claims reimbursement or compensation under this ARTICLE
III, it shall deliver to the Company a certificate setting forth in reasonable
detail the amount payable to the Bank hereunder, the reason for and the
computation of such reimbursement or compensation, and such certificate shall be
conclusive and binding on the Company in the absence of manifest or proven
error.

         3.08. Survival.

         The agreements and obligations of the Company in this ARTICLE III shall
survive the payment of all other Obligations.


                       ARTICLE IV - CONDITIONS PRECEDENT

         4.01. Conditions of Initial Credit Extensions.

         The obligation of the Bank to make its initial Credit Extension
hereunder is subject to the condition that the Bank shall have received on or
before the Closing Date all of the following, in form and substance satisfactory
to the Bank:

              (a) This Agreement executed by each party thereto;

              (b) A photocopy of the bylaws (including all amendments thereto)
         of the


                                      -23-
<PAGE>   28
         Company, certified by the Secretary of the Company; and the Company's
         certificate of incorporation (and all amendments thereto), certified by
         the Department of Treasury of New Jersey;

              (c) A certificate, dated the Effective Date, executed by the
         Secretary of the Company, certifying (with appropriate organizational
         resolutions attached thereto): (A) that all action required to be taken
         by the Company in connection with the authorization, execution,
         delivery and performance of this Agreement and the transactions
         contemplated hereby and thereby has been taken and (B) the names and
         true signatures of its respective officers authorized to execute,
         deliver and perform, as applicable, this Agreement, and all other
         documents and notices to be delivered by it hereunder;

              (d) A good standing certificate and tax good standing for the
         Company from the Department of Treasury of New Jersey and the Secretary
         of State (or similar applicable Governmental Authority) of each state
         where the Company is qualified to do business as a foreign corporation
         as of a recent date;

              (e) A photocopy of the bylaws (including all amendments thereto)
         of each Subsidiary Guarantor, certified by the Secretary of such
         Subsidiary Guarantor; and such Subsidiary Guarantor's certificate of
         incorporation (and all amendments thereto), certified by the applicable
         Governmental Authority of the state where such Subsidiary Guarantor was
         organized;

              (f) A certificate, dated the Effective Date, executed by the
         Secretary of each Subsidiary Guarantor, certifying (with appropriate
         organizational resolutions attached thereto): (A) that all action
         required to be taken by such Subsidiary Guarantor in connection with
         the authorization, execution, delivery and performance of the
         Subsidiary Guaranty and the transactions contemplated thereby has been
         taken and (B) the names and true signatures of its respective officers
         authorized to execute, deliver and perform, as applicable, the
         Subsidiary Guaranty, and all other documents and notices to be
         delivered by it thereunder;

              (g) A good standing certificate and tax good standing for each
         Subsidiary Guarantor from the Secretary of State (or similar applicable
         Governmental Authority) of each state where such Subsidiary Guarantor
         is organized and is qualified to do business as a foreign corporation
         as of a recent date;

              (h) A Subsidiary Guaranty duly executed by each Required
         Guarantor;

              (i) An opinion of Pitney, Hardin, Kipp & Szuch, counsel to the
         Company and addressed to the Bank, substantially in the form of Exhibit
         E;

              (j) Evidence of payment by the Company of all accrued and unpaid
         reasonable fees, costs and expenses to the extent then due and payable
         on the Closing Date, together with reasonable Attorney Costs (related
         specifically to this Agreement, the Loan Documents and the transactions
         contemplated therein) of the Bank to the extent invoiced prior to or on
         the Closing Date, plus such additional amounts of reasonable Attorney
         Costs as shall constitute the Bank's reasonable estimate of Attorney
         Costs


                                      -24-
<PAGE>   29
         incurred or to be incurred by it through the closing proceedings
         (provided that such estimate shall not thereafter preclude final
         settling of accounts between the Company and the Bank); including any
         such costs, fees and expenses arising under or referenced in Sections
         2.09;

              (k) A certificate signed by a Responsible Officer of the Company,
         dated as of the Closing Date, stating that: (A) the representations and
         warranties contained in ARTICLE V are true and correct on and as of
         such date, as though made on and as of such date; (B) no Default or
         Event of Default exists or would result from the Credit Extension, and
         (C) there has occurred since June 30, 1998 no event or circumstance
         that has resulted or could reasonably be expected to result in a
         Material Adverse Effect; and

              (l) Evidence of such other approvals, opinions, documents or
         materials as the Bank may reasonably request.

         4.02. Conditions to All Credit Extensions.

         The obligation of the Bank to make any Revolving Loan to be made by it
(including its initial Revolving Loan) is subject to the satisfaction of the
following conditions precedent on the relevant Borrowing Date:

              (a) The Bank shall have received a Notice of Borrowing or a Notice
         of Conversion/Continuation, as applicable;

              (b) The representations and warranties in ARTICLE V shall be true
         and correct on and as of such Borrowing Date with the same effect as if
         made on and as of such Borrowing Date (except to the extent such
         representations and warranties expressly refer to an earlier date, in
         which case they shall be true and correct as of such earlier date); and

              (c) No Default or Event of Default shall exist or shall result
         from such Borrowing.

         Each Notice of Borrowing submitted by the Company hereunder shall
constitute a representation and warranty by the Company hereunder, as of the
date of each such notice and as of each Borrowing Date, as applicable, that the
conditions in this Section 4.02 are satisfied.


                   ARTICLE V - REPRESENTATIONS AND WARRANTIES

         The Company represents and warrants to the Bank that:

         5.01. Corporate Existence and Power.

         The Company and each of its Subsidiaries:

              (a) is a corporation, duly organized, validly existing and in good
         standing under the laws of the jurisdiction of its organization;


                                      -25-
<PAGE>   30
              (b) has the power and authority to execute, deliver, and perform
         any of its obligations under the Loan Documents;

              (c) has the power and authority and all governmental licenses,
         authorizations, consents and approvals to own its assets, carry on its
         business except to the extent that the failure to have such power and
         authority or such licenses, authorizations, consents and approvals
         would not reasonably be expected to have a Material Adverse Effect;

              (d) is duly qualified as a foreign corporation and is licensed and
         in good standing under the laws of each jurisdiction where its
         ownership, lease or operation of property or the conduct of its
         business requires such qualification or license except to the extent
         that the failure to be so would not reasonably be expected to have a
         Material Adverse Effect; and

              (e) is in compliance in all material respects with all
         Requirements of Law except to the extent that the failure to be in
         compliance would not reasonably be expected to have a Material Adverse
         Effect.

         5.02. Authorization; No Contravention.

         The execution, delivery and performance by the Company and the
Subsidiary Guarantors of this Agreement and each other Loan Document to which
such Person is party, have been duly authorized by all necessary corporate
action, and do not and will not:

              (a) contravene the terms of any of that Person's Organization
         Documents;

              (b) conflict with or result in any breach or contravention of, or
         the creation of any Lien (other than Permitted Liens) under, any
         document evidencing any material Contractual Obligation to which such
         Person is a party or any order, injunction, writ or decree of any
         Governmental Authority to which such Person or its property is subject;
         or

              (c) violate any Requirement of Law in any respect, the violation
         of which would be reasonably be expected to result in a Material
         Adverse Effect.

         5.03. Governmental Authorization.

         No approval, consent, exemption, authorization, or other action by, or
notice to, or filing with, any Governmental Authority is necessary or required
in connection with the execution, delivery or performance by, or enforcement
against, the Company or any of the Subsidiary Guarantors of this Agreement or
any other Loan Document.

         5.04. Binding Effect.

         This Agreement and each other Loan Document to which the Company or any
Subsidiary Guarantor is a party constitute the legal, valid and binding
obligations of the Company and such Subsidiary Guarantor to the extent it is a
party thereto, enforceable against such Person in accordance with their
respective terms, except as enforceability may be limited by applicable
bankruptcy, insolvency, or similar laws affecting the enforcement of creditors'
rights generally or


                                      -26-
<PAGE>   31
by equitable principles relating to enforceability.

         5.05. Litigation.

         Set forth on Schedule 5.05 are, as of the Closing Date, all actions,
suits, proceedings, claims or disputes which, to the knowledge of the Company,
if determined adversely to the Company or its Subsidiary, could reasonably be
expected to result in liability for damages in an amount exceeding $250,000 (the
"Disclosed Claims"). Including the Disclosed Claims, there are no actions,
suits, proceedings, claims or disputes pending or (to the knowledge of the
Company) threatened or contemplated, at law, in equity, in arbitration or before
any Governmental Authority, against the Company, or its Subsidiaries or any of
their respective properties:

              (a) which purport to affect or pertain to this Agreement or any
         other Loan Document, or any of the transactions contemplated hereby or
         thereby; or

              (b) which, if determined adversely to the Company or its
         Subsidiaries, could result in liability for damages which would be
         reasonably expected to result in a Material Adverse Effect.

No injunction, writ, temporary restraining order or any order of any nature has
been issued by any court or other Governmental Authority purporting to enjoin or
restrain the execution, delivery or performance of this Agreement or any other
Loan Document, or directing that the transactions provided for herein or therein
not be consummated as herein or therein provided.

         5.06. No Default.

         No Default or Event of Default exists or would result from the
incurring of any Obligations by the Company. As of the Closing Date, neither the
Company nor any Subsidiary is in default under or with respect to any material
Contractual Obligation in any respect which, individually or together with all
such defaults, could reasonably be expected to have a Material Adverse Effect,
or that would, if such default had occurred after the Closing Date, create an
Event of Default under subsection 8.01(e).

         5.07. ERISA Compliance.

              (a) (i) Each Plan is in compliance in all material respects with
         the applicable provisions of ERISA, the Code and other federal or state
         law; (ii) each Plan which is intended to qualify under Section 401(a)
         of the Code has received a favorable determination letter from the IRS
         and to the best knowledge of the Company, nothing has occurred which
         would cause the loss of such qualification, and (iii) the Company and
         each ERISA Affiliate has made all required contributions to any Plan
         subject to Section 412 of the Code, and no application for a funding
         waiver or an extension of any amortization period pursuant to Section
         412 of the Code has been made with respect to any Plan.

              (b) There are no pending or, to the best knowledge of Company,
         threatened claims, actions or lawsuits, or action by any Governmental
         Authority, with respect to any Plan which has resulted or could
         reasonably be expected to result in a Material Adverse


                                      -27-
<PAGE>   32
         Effect. There has been no prohibited transaction or violation of the
         fiduciary responsibility rules with respect to any Plan which has
         resulted or could reasonably be expected to result in a Material
         Adverse Effect.

              (c) (i) No ERISA Event has occurred or is reasonably expected to
         occur; (ii) no Pension Plan has any Unfunded Pension Liability which
         could reasonably be expected to result in a Material Adverse Effect;
         (iii) neither the Company nor any ERISA Affiliate has incurred, or
         reasonably expects to incur, any liability under Title IV of ERISA with
         respect to any Pension Plan (other than premiums due and not delinquent
         under Section 4007 of ERISA) which could reasonably be expected to
         result in a Material Adverse Effect; (iv) neither the Company nor any
         ERISA Affiliate has incurred, or reasonably expects to incur, any
         liability (and no event has occurred which, with the giving of notice
         under Section 4219 of ERISA, would result in such liability) under
         Section 4201 or 4243 of ERISA with respect to a Multiemployer Plan
         which could reasonably be expected to result in a Material Adverse
         Effect; and (v) neither the Company nor any ERISA Affiliate has engaged
         in a transaction that could be subject to Section 4069 or 4212(c) of
         ERISA which could reasonably be expected to result in a Material
         Adverse Effect.

         5.08. Use of Proceeds; Margin Regulations.

         The proceeds of the Loans are to be used solely for the purposes set
forth in and permitted by Section 6.12 and Section 7.07. Neither the Company nor
any Subsidiary is generally engaged in the business of purchasing or selling
Margin Stock or extending credit for the purpose of purchasing or carrying
Margin Stock and none of the proceeds of the Loans shall be used for the purpose
of purchasing or carrying Margin Stock.

         5.09. Title to Properties.

         The Company and each Subsidiary have good record and marketable title
in fee simple to, or valid leasehold interests in, all real property necessary
or used in the ordinary conduct of their respective businesses, except for such
defects in title as could not, individually or in the aggregate, reasonably be
expected to have a Material Adverse Effect. As of the Closing Date, the property
of the Company and its Subsidiaries is subject to no Liens, other than Permitted
Liens.

         5.10. Taxes.

         The Company and its Subsidiaries have filed all Federal and other
material tax returns and reports required to be filed, and have paid all Federal
and other material taxes, assessments, fees and other governmental charges
levied or imposed upon them or their properties, income or assets otherwise due
and payable, except those which are being contested in good faith by appropriate
proceedings and for which adequate reserves have been provided in accordance
with GAAP. There is no proposed tax assessment against the Company or any
Subsidiary that would reasonably be expected to have a Material Adverse Effect.

         5.11. Financial Condition.

         Since June 30, 1998, there has been no Material Adverse Effect.


                                      -28-
<PAGE>   33
         5.12. Environmental Matters.

         The Company owns no real property and is not aware of any existing
Environmental Claims on its business, operations or leased properties, except as
specifically disclosed in Schedule 5.12, which, individually or in the
aggregate, are reasonably expected to result in a Material Adverse Effect.

         5.13. Regulated Entities.

         None of the Company, any Person controlling the Company, or any
Subsidiary, is an "Investment Company" within the meaning of the Investment
Company Act of 1940. The Company is not subject to regulation under the Public
Utility Holding Company Act of 1935, the Federal Power Act, any state public
utilities code, or any other Federal or state statute or regulation limiting its
ability to incur Indebtedness.

         5.14. No Burdensome Restrictions.

         To the knowledge of the Company, neither the Company nor any Subsidiary
is a party to or bound by any Contractual Obligation, or subject to any
restriction in any Organization Document, or any Requirement of Law, which could
reasonably be expected to have a Material Adverse Effect.

         5.15. Copyrights, Patents, Trademarks and Licenses, Etc.

         The Company or its Subsidiaries own or are licensed or otherwise have
the right to use all of the patents, trademarks, service marks, trade names,
copyrights, contractual franchises, authorizations and other rights that are
reasonably necessary for the operation of their respective businesses, without
conflict in any material respect with the rights of any other Person. To the
knowledge of the Company, no slogan or other advertising device, product,
process, method, substance, part or other material now employed, or now
contemplated to be employed, by the Company or any Subsidiary infringes upon any
rights held by any other Person in any material respect. Except as specifically
disclosed in Schedule 5.05, no claim or litigation regarding any of the
foregoing is pending or to the knowledge of the Company threatened, and no
patent, invention, device, application, principle or any statute, law, rule,
regulation, standard or code is pending or, to the knowledge of the Company,
proposed, which, in either case, could reasonably be expected to have a Material
Adverse Effect.

         5.16. Subsidiaries.

         As of the Closing Date, the Company has no Subsidiaries other than
those specifically disclosed in part (a) of Schedule 5.16 hereto and has no
equity investments in any other corporation or entity other than those
specifically disclosed in part (b) of Schedule 5.16.

         5.17. Insurance.

         Except as specifically disclosed in Schedule 5.17, the properties of
the Company and its Subsidiaries are insured with financially sound and
reputable insurance companies not Affiliates of the Company pursuant to
insurance policies containing amounts, deductibles and risk


                                      -29-
<PAGE>   34
coverages that are commercially prudent for the Company.

         5.18. Full Disclosure.

         None of the representations or warranties made by the Company or any
Subsidiary in the Loan Documents as of the date such representations and
warranties are made or deemed made, and none of the statements contained in any
exhibit, report, statement or certificate furnished by or on behalf of the
Company or any Subsidiary in connection with the Loan Documents (including the
offering and disclosure materials delivered by or on behalf of the Company to
the Bank prior to the Closing Date), contains any untrue statement of a material
fact or omits any material fact required to be stated therein or necessary to
make the statements made therein, in light of the circumstances under which they
are made, not misleading as of the time when made or delivered.

         5.19. Year 2000.

         On the basis of a review and assessment of the Company's systems and
equipment and inquiry made of its material suppliers, vendors and customers, the
Company reasonably believes that the "Year 2000 problem" (that is, the inability
of computers, as well as embedded microchips in non-computing devices, to
perform properly date-sensitive functions with respect to certain dates prior to
and after December 31, 1999), including costs of remediation, will not result in
a material adverse change in the operations, business, properties, condition
(financial or otherwise) or prospects of the Company. The Company has developed
feasible contingency plans which will adequately ensure uninterrupted and
unimpaired business operation in the event of failure of its own or a third
party's systems or equipment due to the Year 2000 problem, including those of
vendors, customers, and suppliers, as well as a general failure of or
interruption in its communications and delivery infrastructure.

         5.20. Subsidiary Guarantees.

         All Subsidiaries which meet the criteria set forth in the definition of
Required Guarantor have authorized, executed and delivered a Subsidiary Guaranty
in favor of the Bank.


                       ARTICLE VI - AFFIRMATIVE COVENANTS

         So long as the Bank shall have any Commitment hereunder, or any Loan or
other Obligation shall remain unpaid or unsatisfied, unless the Bank waives
compliance in writing:

         6.01. Financial Statements.

         The Company shall deliver to the Bank, in form and detail satisfactory
to the Bank:

              (a) as soon as available, but not later than 90 days after the end
         of each fiscal year, a copy of the audited consolidated balance sheet
         of the Company and its Subsidiaries as at the end of such year and the
         related audited consolidated statements of income or operations,
         shareholders' equity and cash flows for such year, setting forth in
         each case in comparative form the figures for the previous fiscal year,
         and accompanied by the opinion of a nationally-recognized independent
         public accounting firm


                                      -30-
<PAGE>   35
         ("Independent Auditor") which report shall state that such consolidated
         financial statements present fairly the financial position for the
         periods indicated in conformity with GAAP applied on a basis consistent
         with prior years. Such opinion shall not be qualified or limited
         because of a restricted or limited examination by the Independent
         Auditor of any material portion of the Company's or any Subsidiary's
         records and shall be delivered to the Bank pursuant to a reliance
         agreement between the Bank and such Independent Auditor in form and
         substance satisfactory to the Bank. If the Company has any outstanding
         amounts under any Revolving Loans, then the Company shall concurrently
         deliver for the same time period an unaudited consolidating balance
         sheet and unaudited consolidating statements of income and operations
         which present fairly the financial position for certain material
         Subsidiaries of the Company in a manner reasonably satisfactory to the
         Bank; and

              (b) as soon as available, but not later than 45 days after the end
         of each of the first three fiscal quarters of each fiscal year
         (commencing with the fiscal quarter ended September 30, 1998), a copy
         of the unaudited consolidated balance sheet of the Company and its
         Subsidiaries as of the end of such quarter and the related consolidated
         statements of income, shareholders' equity and cash flows for the
         period commencing on the first day and ending on the last day of such
         quarter, and certified by a Responsible Officer as fairly presenting,
         in accordance with GAAP (subject to year-end audit adjustments), the
         financial position and the results of operations of the Company and the
         Subsidiaries. If the Company has any outstanding amounts under any
         Revolving Loans, then the Company shall concurrently deliver for the
         same time period an unaudited consolidating balance sheet and the
         related unaudited consolidating statements of income, shareholders'
         equity and cash flows which present fairly the financial position for
         certain material Subsidiaries of the Company in a manner reasonably
         satisfactory to the Bank

         6.02. Certificates; Other Information.

         The Company shall furnish to the Bank:

              (a) concurrently with the delivery of the financial statements
         referred to in subsections 6.01(a) and 6.01(b), each of (x) a
         certificate of a Responsible Officer of the Company stating that in
         making the examination necessary therefor no knowledge was obtained of
         any Default or Event of Default; or if knowledge of a Default or Event
         of Default was obtained, then a certificate of a Responsible Officer of
         the Company describing the nature of such Default or Event of Default,
         together with a description of the remedy of same by the Company and
         (y) a Compliance Certificate executed by a Responsible Officer with
         computations demonstrating compliance with the financial covenants set
         forth in Section 7.12 in a form and substance satisfactory to the Bank;
         and

              (b) promptly, such additional information regarding the business,
         financial or corporate affairs of the Company or any Subsidiary as the
         Bank may from time to time reasonably request.


                                      -31-
<PAGE>   36
         6.03. Notices.

         The Company shall promptly notify the Bank:

              (a) of the occurrence of any Default or Event of Default, and of
         the occurrence or existence of any event or circumstance that
         reasonably foreseeably will become a Default or Event of Default;

              (b) of any matter that has resulted or is reasonably expected to
         result in a Material Adverse Effect, including (i) breach or
         non-performance of, or any default under, a Contractual Obligation of
         the Company or any Subsidiary, which is reasonably expected to result
         in a Material Adverse Effect; (ii) any material dispute, litigation,
         investigation, proceeding or suspension between the Company or any
         Subsidiary and any Governmental Authority, which is reasonably expected
         to result in a Material Adverse Effect; or (iii) the commencement of,
         or any material development in, any material litigation or proceeding
         affecting the Company or any Subsidiary, including pursuant to any
         applicable Environmental Laws, which is reasonably expected to result
         in a Material Adverse Effect;

              (c) of the occurrence of any of the following events affecting the
         Company or any ERISA Affiliate (but in no event more than 30 days after
         such event), and deliver to the Bank a copy of any notice with respect
         to such event that is filed with a Governmental Authority and any
         notice delivered by a Governmental Authority to the Company or any
         ERISA Affiliate with respect to such event:

                   (i)   an ERISA Event which could reasonably be expected to
              have a Material Adverse Effect;

                   (ii)  the Unfunded Pension Liability of any Pension Plan
              shall increase in a manner which could reasonably be expected to
              have a Material Adverse Effect;

                   (iii) the adoption of, or the commencement of contributions
              to, any material Plan subject to Section 412 of the Code by the
              Company or any ERISA Affiliate; or

                   (iv)  the adoption of any amendment to any material Plan
              subject to Section 412 of the Code, if such amendment results in a
              material increase in contributions or Unfunded Pension Liability;
              and

              (d) of any material change in accounting policies or financial
         reporting practices by the Company or any of its consolidated
         Subsidiaries.

         Each notice under this Section shall be accompanied by a written
statement by a Responsible Officer setting forth details of the occurrence
referred to therein, and stating what action the Company or any affected
Subsidiary proposes to take with respect thereto and at what time. Each notice
under subsection 6.03(a) shall describe with particularity any and all clauses
or provisions of this Agreement or other Loan Document that have been (or
reasonably foreseeably will be) breached or violated.


                                      -32-
<PAGE>   37
         6.04. Preservation of Existence, Etc.

         The Company shall, and shall cause each Subsidiary to:

              (a) preserve and maintain in full force and effect its existence
         and good standing under the laws of its state or jurisdiction of
         incorporation;

              (b) preserve and maintain in full force and effect all material
         governmental rights, privileges, qualifications, permits, licenses and
         franchises necessary or desirable in the normal conduct of its business
         except in connection with transactions permitted by Section 7.03 and
         sales of assets permitted by Section 7.02, the non-preservation of
         which could reasonably be expected to have a Material Adverse Effect;

              (c) use reasonable efforts, in the ordinary course of business, to
         preserve its business organization and goodwill; and

              (d) preserve or renew all of its registered patents, trademarks,
         trade names and service marks, the non-preservation of which could
         reasonably be expected to have a Material Adverse Effect.

         6.05. Maintenance of Property.

         The Company shall maintain, and shall cause each Subsidiary to
maintain, and preserve all its material property which is used or useful in its
business in good working order and condition, ordinary wear and tear excepted
and make all necessary repairs thereto and renewals and replacements thereof
except where the failure to do so could not reasonably be expected to have a
Material Adverse Effect and except as permitted by Section 7.02. The Company and
each Subsidiary shall use the standard of care typical in the industry in the
operation and maintenance of its facilities.

         6.06. Insurance.

         The Company shall maintain, and shall cause each Subsidiary to
maintain, with financially sound and reputable independent insurers, insurance
with respect to its material properties and business against loss or damage of
the kinds customarily insured against by Persons engaged in the same or similar
business, of such types and in such amounts as are customarily carried under
similar circumstances by such other Persons.

         6.07. Payment of Obligations.

         The Company shall, and shall cause each Material Subsidiary to, pay and
discharge as the same shall become due and payable, all their respective
obligations and liabilities, including all tax liabilities, assessments and
governmental charges or levies upon it or its properties or assets, unless the
same are being contested in good faith by appropriate proceedings and adequate
reserves in accordance with GAAP are being maintained by the Company or such
Subsidiary.


                                      -33-
<PAGE>   38
         6.08. Compliance with Laws.

         The Company shall comply, and shall cause each Subsidiary to comply, in
all material respects with all Requirements of Law of any Governmental Authority
having jurisdiction over it or its business (including the Federal Fair Labor
Standards Act), except such as may be contested in good faith or as to which a
bona fide dispute may exist and except where non-compliance is not reasonably
expected to have a Material Adverse Effect.

         6.09. Compliance with ERISA.

         The Company shall, and shall cause each of its ERISA Affiliates to: (a)
maintain each Plan in compliance in all material respects with the applicable
provisions of ERISA, the Code and other federal or state law; (b) cause each
Plan which is qualified under Section 401(a) of the Code to maintain such
qualification; and (c) make all required contributions to any Plan subject to
Section 412 of the Code.

         6.10. Inspection of Property and Books and Records.

         The Company shall maintain and shall cause each Subsidiary to maintain
proper books of record and account, in which full, true and correct entries in
conformity with GAAP consistently applied shall be made of all financial
transactions and matters involving the assets and business of the Company and
such Subsidiary. The Company shall permit, and shall cause each Subsidiary to
permit, representatives and independent contractors of the Bank to visit and
inspect any of their respective properties, to examine their respective
corporate, financial and operating records, and make copies thereof or abstracts
therefrom, and to discuss their respective affairs, finances and accounts with
their respective officers, and independent public accountants and at such
reasonable times during normal business hours and as often as may be reasonably
desired, upon reasonable advance notice to the Company; provided, however, when
an Event of Default exists the Bank may do any of the foregoing at the expense
of the Company at any time during normal business hours and without advance
notice.

         6.11. Environmental Laws.

         The Company shall, and shall cause each Subsidiary to, conduct its
operations and keep and maintain its property in compliance with all
Environmental Laws except where the failure to comply is not expected to have a
Material Adverse Effect.

         6.12. Use of Proceeds.

         The Company shall use the proceeds of the Loans for working capital and
for financing of Acceptable Acquisitions.

         6.13. Subsidiary Guarantors.

         The Company will cause any Domestic Subsidiary which meets the criteria
set forth in the definition of Required Guarantor to execute and deliver a
Subsidiary Guaranty to the Bank within ten (10) Business Days following the date
of the delivery of the consolidating financial statements reflecting the fact
that such Domestic Subsidiary meets such definition of Required


                                      -34-
<PAGE>   39
Guarantor. In the event that the sum of the Shareholder's Equity of the Company
and each Subsidiary Guarantor as reflected in a consolidating balance sheet of
the Company (such sum hereinafter referred to as the "Guaranty Equity Sum") does
not exceed 70% of the Shareholder's Equity of the Company as determined on a
Consolidated basis (the "Guaranty Equity Threshold"), then the Company shall
cause such other Domestic Subsidiaries to execute and deliver a Subsidiary
Guaranty as may be needed to cause the Guaranty Equity Sum to exceed the
Guaranty Equity Threshold. If the Guaranty Equity Sum does not exceed the
Guaranty Equity Threshold after the execution of a Subsidiary Guaranty by all of
the Domestic Subsidiaries, then the Bank and the Company shall agree to a
mutually acceptable guaranty or security arrangement, or within thirty (30) days
after notice from the Bank to the Company, the Company shall cause such Foreign
Subsidiaries as are necessary to meet the Guaranty Equity Threshold to execute
and deliver to the Bank a Subsidiary Guaranty acceptable in form and substance
to the Bank. In the event that any Foreign Subsidiary shall have Shareholder's
Equity as determined on a consolidating balance sheet of the Company in excess
of 20% of the Shareholder's Equity of the Company as determined on a
Consolidated basis then either (i) the Company and the Bank shall agree to a
mutually acceptable guaranty or security arrangement, or (ii) within thirty (30)
days after notice from the Bank to the Company the Company shall cause such
Foreign Subsidiary to execute and deliver to the Bank a Subsidiary Guaranty
acceptable in form and substance to the Bank (for example: if Foreign Subsidiary
A has Shareholder's Equity of 21% of the Shareholder's Equity of the Company and
Foreign Subsidiary B has Shareholder's Equity of 21% of the Shareholder's Equity
of the Company, then both Foreign Subsidiary A and Foreign Subsidiary B shall be
subject to the requirements of this sentence).


                        ARTICLE VII - NEGATIVE COVENANTS

         So long as the Bank shall have any Commitment hereunder, or any Loan or
other Obligation shall remain unpaid or unsatisfied, unless the Bank waives
compliance in writing:

         7.01. Limitation on Liens.

         The Company shall not, and shall not suffer or permit any Subsidiary
to, directly or indirectly, make, create, incur, assume or suffer to exist any
Lien upon or with respect to any part of its property, whether now owned or
hereafter acquired, other than the following ("Permitted Liens"):

              (a) any Lien existing on property of the Company or any Subsidiary
         on the Closing Date and set forth in Schedule 7.01 securing
         Indebtedness outstanding on such date;

              (b) Liens for taxes, fees, assessments or other governmental
         charges which are not delinquent or remain payable without penalty, or
         to the extent that non-payment thereof is permitted by Section 6.07;
         provided that no notice of lien has been filed or recorded under the
         Code;

              (c) carriers', warehousemen's, mechanics', landlords',
         materialmen's, repairmen's or other similar Liens arising in the
         ordinary course of business which are not delinquent or remain payable
         without penalty or which are being contested in good faith


                                      -35-
<PAGE>   40
         and by appropriate proceedings, which proceedings have the effect of
         preventing the forfeiture or sale of the property subject thereto;

              (d) Liens (other than any Lien imposed by ERISA) consisting of
         pledges or deposits required in the ordinary course of business in
         connection with workers' compensation, unemployment insurance and other
         social security legislation;

              (e) Liens on the property of the Company or its Subsidiary
         securing (i) the non-delinquent performance of bids, trade contracts
         (other than for borrowed money), leases, statutory obligations, (ii)
         contingent obligations on surety and appeal bonds, and (iii) other
         non-delinquent obligations of a like nature; in each case, incurred in
         the ordinary course of business;

              (f) easements, rights-of-way, restrictions and other similar
         encumbrances incurred in the ordinary course of business which, in the
         aggregate, are not substantial in amount, and which do not in any case
         materially detract from the value of the property subject thereto or
         interfere with the ordinary conduct of the businesses of the Company
         and its Subsidiaries;

              (g) Liens securing obligations in respect of import letters of
         credit incurred by the Company in the ordinary course of its business;

              (h) Liens arising solely by virtue of any statutory or common law
         provision relating to banker's liens, rights of set-off or similar
         rights and remedies as to deposit accounts or other funds maintained
         with a creditor depository institution; provided that (i) such deposit
         account is not a dedicated cash collateral account and is not subject
         to restrictions against access by the Company in excess of those set
         forth by regulations promulgated by the FRB, and (ii) such deposit
         account is not intended by the Company or any Subsidiary to provide
         collateral to the depository institution; and

              (i) Liens on the property or assets of a corporation which becomes
         a Subsidiary after the date hereof securing Indebtedness permitted by
         Section 7.05(e), provided that (1) such Liens existing at the time such
         corporation became a Subsidiary and were not created in anticipation of
         the Acquisition, (2) any such Lien does not by its terms cover any type
         of property or assets after the time such Person becomes a Subsidiary
         which were not of a type covered immediately prior thereto, and (3) any
         such Lien does not by its terms secure any Indebtedness other than
         Indebtedness existing immediately prior to the existing time as such
         Person becomes a Subsidiary.

         7.02. Disposition of Assets.

         The Company shall not, and shall not suffer or permit any Subsidiary
to, directly or indirectly, sell, assign, lease, convey, transfer or otherwise
dispose of (whether in one or a series of transactions) any property (including
accounts and notes receivable, with or without recourse) or enter into any
agreement to do any of the foregoing, except:

              (a) dispositions of inventory, or used, worn-out or surplus
         equipment, all in the ordinary course of business;


                                      -36-
<PAGE>   41
              (b) to the Company or a Subsidiary so long as no Default or Event
         of Default shall have occurred and is continuing;

         7.03. Consolidations and Mergers.

         The Company shall not, and shall not suffer or permit any Subsidiary
to, merge, consolidate with or into, or convey, transfer, lease or otherwise
dispose of (whether in one transaction or in a series of transactions) all or
substantially all of its assets (whether now owned or hereafter acquired) to or
in favor of any Person, except:

              (a) any Subsidiary may merge with the Company; provided that the
         Company shall be the continuing or surviving corporation, or with any
         one or more Subsidiaries; provided that if any transaction shall be
         between a Subsidiary and a Wholly-Owned Subsidiary, the Wholly-Owned
         Subsidiary shall be the continuing or surviving corporation;

              (b) any Subsidiary may sell all or substantially all of its assets
         (upon voluntary liquidation or otherwise), to the Company or another
         Wholly-Owned Subsidiary; and

              (c) the Company may effect any Acceptable Acquisition.

         7.04. Loans and Investments.

         The Company shall not purchase or acquire, or suffer or permit any
Subsidiary to purchase or acquire, or make any commitment therefor, any capital
stock, equity interest, or any obligations or other securities of, or any
interest in, any Person, or make or commit to make any Acquisitions, or make or
commit to make any advance, loan, extension of credit or capital contribution to
or any other investment in, any Person including any Affiliate of the Company
(together, "Investments"), except for:

              (a) Investments held by the Company or Subsidiary in the form of
         Cash Equivalents;

              (b) extensions of credit in the nature of accounts receivable or
         notes receivable arising from the sale or lease of goods or services in
         the ordinary course of business;

              (c) extensions of credit by the Company to any of its Wholly-Owned
         Subsidiaries or by any of its Wholly-Owned Subsidiaries to another of
         its Wholly-Owned Subsidiaries; and

              (d) Acceptable Acquisitions.

         7.05. Limitation on Indebtedness.

         The Company shall not, and shall not suffer or permit any Subsidiary
to, create, incur, assume, suffer to exist, or otherwise become or remain
directly or indirectly liable with respect to, any Indebtedness, except:


                                      -37-
<PAGE>   42
              (a) Indebtedness of the Company incurred pursuant to this
         Agreement;

              (b) Indebtedness of the Company consisting of Contingent
         Obligations permitted pursuant to Section 7.08;

              (c) Indebtedness of the Company existing on the Closing Date and
         set forth in Schedule 7.05;

              (d) Indebtedness of the Company incurred in connection with leases
         permitted pursuant to Section 7.09;

              (e) Subordinated Debt;

              (f) Indebtedness of a Person which becomes a Subsidiary after the
         date hereof, provided that (i) such Indebtedness existed at the time
         such corporation became a Subsidiary and was not created in
         anticipation of the acquisition and (ii) immediately after giving
         effect to the acquisition of such Person by the Company no Default or
         Event of Default shall have occurred and be continuing;

              (g) Indebtedness of Foreign Subsidiaries consisting of
         intercompany borrowings equal to an aggregate of no more than
         $10,000,000 outstanding at any given time;

              (h) Indebtedness of Foreign Subsidiaries to third parties equal to
         an aggregate of no more than $5,000,000 outstanding at any given time;

              (i) Indebtedness in respect of letters of credit issued for the
         account of the Company and Subsidiaries in an aggregate face amount
         outstanding of up to $2,000,000;

              (j) Indebtedness in respect of the existing $400,000 letter of
         credit issued by the Bank in favor of the Company's landlord; and

              (k) other Indebtedness of the Company and domestic Subsidiaries
         equal to an aggregate of no more than $5,000,000 outstanding at any
         given time.

         7.06. Transactions with Affiliates.

         The Company shall not, and shall not suffer or permit any Subsidiary
to, enter into any transaction with any Affiliate of the Company, except upon
fair and reasonable terms no less favorable to the Company or such Subsidiary
than would obtain in a comparable arm's-length transaction with a Person not an
Affiliate of the Company or such Subsidiary.

         7.07. Use of Proceeds.

              (a) The Company shall not, and shall not suffer or permit any
         Subsidiary to, use any portion of the Loan proceeds, directly or
         indirectly, (i) to purchase or carry Margin Stock in violation of
         Regulation U, (ii) to repay or otherwise refinance indebtedness of the
         Company or others incurred to purchase or carry Margin Stock in


                                      -38-
<PAGE>   43
         violation of Regulation U, (iii) to extend credit for the purpose of
         purchasing or carrying any Margin Stock in violation of Regulation U,
         or (iv) to acquire any security in any transaction that is subject to
         Section 13 or 14 of the Exchange Act.

              (b) The Company shall not, and shall not suffer or permit any
         Subsidiary to use any portion of the Loan proceeds, directly or
         indirectly, to make any Acquisition that is not an Acceptable
         Acquisition.

         7.08. Contingent Obligations.

         The Company shall not, and shall not suffer or permit any Subsidiary
to, create, incur, assume or suffer to exist any Contingent Obligations except:

              (a) endorsements for collection or deposit in the ordinary course
         of business;

              (b) Contingent Obligations of the Company and its Subsidiaries
         existing as of the Closing Date and listed in Schedule 7.08;

              (c) Contingent Obligations with respect to Surety Instruments
         incurred in the ordinary course of business;

              (d) Swap obligations of the Company; and

              (e) Guaranty Obligations with respect to Indebtedness of
         Subsidiaries permitted pursuant to Section 7.05(e).

              (f) Contingent Obligations under checks issued to customers in the
         ordinary course of business under the Company's Relationship Guarantee
         Program not to exceed an aggregate amount at any one time outstanding
         of $1,500,000.

         7.09. Lease Obligations.

         The Company shall not, and shall not suffer or permit any Subsidiary
to, create or suffer to exist any obligations for the payment of rent for any
property under lease or agreement to lease, except for:

              (a) leases by the Company or any Subsidiary of real estate which,
         in the aggregate, do not result in annual rental obligations exceeding
         five percent (5%) of the annual consolidated gross revenues of the
         Company and its Subsidiaries for such year;

              (b) leases by the Company or any Subsidiary, other than leases of
         real estate, in existence on the Closing Date and any renewal,
         extension or refinancing thereof;

              (c) additional operating leases, other than leases of real estate,
         entered into by the Company or any Subsidiary after the Closing Date
         such that the annual rental payments for such additional leases do not
         exceed an aggregate of $2,000,000; or

              (d) leases, other than leases of real estate or as permitted in
         the clause (c)


                                      -39-
<PAGE>   44
         above, entered into by the Company or any Subsidiary after the Closing
         Date pursuant to sale-leaseback transactions in an aggregate net
         present value not to exceed $2,000,000.

         7.10. Change in Business.

         The Company shall not, and shall not suffer or permit any Subsidiary
to, engage in any material line of business substantially different from those
lines of business carried on by the Company and its Subsidiaries on the date
hereof.

         7.11. Accounting Changes.

         The Company shall not, and shall not suffer or permit any Subsidiary
to, make any significant change in accounting treatment or reporting practices,
except as required by GAAP, or change the fiscal year of the Company or of any
Subsidiary.

         7.12. Financial Covenants.

         The Company shall not:

              (a) permit its Leverage Ratio as determined at the end of any
         fiscal quarter to be more than 2.50 to 1.00.

              (b) permit its Interest Coverage Ratio as determined at the end of
         any fiscal quarter to be less than 3.00 to 1.00.

              (c) permit its Current Ratio at any time to be less than 1.25 to
         1.00.

              (d) permit its Net Worth at any time to be less than the Net Worth
         as reported on the Company's audited 1997 fiscal year end statements,
         plus (i) seventy-five percent (75%) of the amount of the net proceeds
         to the Company of any offering of new equity interests issued by the
         Company after the date hereof, plus (ii) on a cumulative basis
         commencing with the fiscal quarter ending on March 31, 1998, fifty
         percent (50%) of Net Income (if positive) for any fiscal quarter ending
         on or after March 31, 1998.

         7.13. Optional Payments of Subordinated Debt and Modifications of
               Related Debt.

         The Company shall not make any optional payment or prepayment on or
redemption, defeasance or purchase of any Indebtedness, including, without
limitation, the Subordinated Debt, or amend, modify or change, or consent or
agree to any amendment, modification or change to any of the terms relating to
the payment or prepayment or principal of or interest on, any such Indebtedness,
other than any amendment, modification or change which would extend the maturity
or reduce the amount of any payment of principal thereof or which would reduce
the rate or extend the date for payment of interest thereon.

         7.14. No Losses.

         The Company shall not have EBIT of less than $0 during any fiscal year.


                                      -40-
<PAGE>   45
                        ARTICLE VIII - EVENTS OF DEFAULT

         8.01. Event of Default.

         Any of the following shall constitute an "Event of Default":

              (a) The Company fails to pay, (i) when and as required to be paid
         herein, any amount of principal of any Loan or (ii) within three (3)
         days after the same becomes due, any interest, fee or any other amount
         payable hereunder or under any other Loan Document; or

              (b) Any representation or warranty by the Company or any
         Subsidiary made or deemed made herein, in any Loan Document or which is
         contained in any certificate, document or financial or other statement
         by the Company or any Responsible Officer, furnished at any time under
         this Agreement, or in or under any other Loan Document, is incorrect in
         any material respect on or as of the date made or deemed made; or

              (c) The Company fails to perform or observe any term, covenant or
         agreement contained in any of Section 6.03 or 6.09 or in ARTICLE VII;
         or

              (d) The Company or any Subsidiary Guarantor fails to perform or
         observe any other term or covenant contained in this Agreement or any
         other Loan Document, and such default shall continue unremedied for a
         period of 30 days after the earlier of (i) the date upon which a
         Responsible Officer knew or reasonably should have known of such
         failure or (ii) the date upon which written notice thereof is given to
         the Company by the Bank; or

              (e) (i) The Company or any Subsidiary (A) fails to make any
         payment in respect of any Indebtedness or Contingent Obligation (other
         than in respect of Swap Contracts), having an aggregate principal
         amount (including undrawn committed or available amounts and including
         amounts owing to all creditors under any combined or syndicated credit
         arrangement) of more than $500,000 when due (whether by scheduled
         maturity, required prepayment, acceleration, demand, or otherwise) and
         such failure continues after the applicable grace or notice period, if
         any, specified in the relevant document on the date of such failure; or
         (B) fails to perform or observe any other condition or covenant, or any
         other event shall occur or condition exist, under any agreement or
         instrument relating to any such Indebtedness or Contingent Obligation,
         and such failure continues after the applicable grace or notice period,
         if any, specified in the relevant document on the date of such failure
         if the effect of such failure, event or condition is to cause, or to
         permit the holder or holders of such Indebtedness or beneficiary or
         beneficiaries of such Indebtedness (or a trustee or agent on behalf of
         such holder or holders or beneficiary or beneficiaries) to cause such
         Indebtedness to be declared to be due and payable prior to its stated
         maturity, or such Contingent Obligation to become payable or cash
         collateral in respect thereof to be demanded; or (ii) there occurs
         under any Swap Contract an Early Termination Date (as defined in such
         Swap Contract) resulting from (1) any event of default under such Swap
         Contract as to which the Company or any Subsidiary is the Defaulting
         Party (as defined in such Swap 


                                      -41-
<PAGE>   46
         Contract) or (2) any Termination Event (as so defined) as to which the
         Company or any Subsidiary is an Affected Party (as so defined), and, in
         either event, the Swap Termination Value owed by the Company or such
         Subsidiary as a result thereof is greater than $500,000; or

              (f) The Company or any Subsidiary Guarantor (i) ceases or fails to
         be solvent, or generally fails to pay, or admits in writing its
         inability to pay, its debts as they become due, subject to applicable
         grace periods, if any, whether at stated maturity or otherwise; (ii)
         voluntarily ceases to conduct its business in the ordinary course;
         (iii) commences any Insolvency Proceeding with respect to itself; or
         (iv) takes any action to effectuate or authorize any of the foregoing;
         or

              (g) (i) Any involuntary Insolvency Proceeding is commenced or
         filed against the Company or any Material Subsidiary, or any writ,
         judgment, warrant of attachment, execution or similar process, is
         issued or levied against a substantial part of the Company's or any
         Material Subsidiary's properties, and any such proceeding or petition
         shall not be dismissed, or such writ, judgment, warrant of attachment,
         execution or similar process shall not be released, vacated or fully
         bonded within 60 days after commencement, filing or levy; (ii) the
         Company or any Material Subsidiary admits the material allegations of a
         petition against it in any Insolvency Proceeding, or an order for
         relief (or similar order under non-U.S. law) is ordered in any
         Insolvency Proceeding; or (iii) the Company or any Material Subsidiary
         acquiesces in the appointment of a receiver, trustee, custodian,
         conservator, liquidator, mortgagee in possession (or agent therefor),
         or other similar Person for itself or a substantial portion of its
         property or business; or

              (h) (i) An ERISA Event shall occur with respect to a Pension Plan
         or Multiemployer Plan which has resulted or could reasonably be
         expected to result in liability of the Company under Title IV of ERISA
         to the Pension Plan, Multiemployer Plan or the PBGC in an aggregate
         amount in excess of $100,000 during any consecutive two year period;
         (ii) the aggregate amount of Unfunded Pension Liability among all
         Pension Plans at any time exceeds $100,000 during any consecutive two
         year period; or (iii) the Company or any ERISA Affiliate shall fail to
         pay when due, after the expiration of any applicable grace period, any
         installment payment with respect to its withdrawal liability under
         Section 4201 of ERISA under a Multiemployer Plan in an aggregate amount
         in excess of $100,000 during any consecutive two year period; or

              (i) One or more non-interlocutory judgments, non-interlocutory
         orders, decrees or arbitration awards is entered against the Company or
         any Material Subsidiary involving in the aggregate a liability (to the
         extent not covered by independent third-party insurance as to which the
         insurer does not dispute coverage) as to any single or related series
         of transactions, incidents or conditions, of $250,000 or more singly,
         or $1,000,000 or more in the aggregate and the same shall remain
         unsatisfied, unvacated and unstayed pending appeal for a period of 45
         days after the entry thereof; or

              (j) Any non-monetary judgment, order or decree is entered against
         the Company or any Subsidiary which does or would reasonably be
         expected to have a Material Adverse Effect, and there shall be any
         period of 45 consecutive days during


                                      -42-
<PAGE>   47
         which a stay of enforcement of such judgment or order, by reason of a
         pending appeal or otherwise, shall not be in effect; or

              (k) There shall exist any actions, suits, proceedings, claims or
         disputes pending, or to the best knowledge of the Company, threatened
         or contemplated, at law, in equity, in arbitration or before any
         Governmental Authority, against the Company, or its Subsidiaries or any
         of their respective properties:

                   (i) which purport to affect or pertain to this Agreement or
              any other Loan Document, or any of the transactions contemplated
              hereby or thereby; or

                   (ii) which, if determined adversely to the Company or its
              Subsidiaries, could result in a Material Adverse Effect.

              (l) any Subsidiary Guaranty shall at any time after its execution
         and delivery and for any reason cease to be in full force and effect or
         shall be declared null and void, or the validity and enforceability
         thereof shall be contested by any Subsidiary Guarantor or any
         Subsidiary Guarantor shall deny it has any further liability or
         obligations thereunder and shall fail to perform its obligations
         thereunder.

         8.02. Remedies.

         If any Event of Default occurs, the Bank may,

              (a) declare the Commitment to be terminated, whereupon such
         Commitment shall be terminated;

              (b) declare the unpaid principal amount of all outstanding Loans,
         all interest accrued and unpaid thereon, and all other amounts owing or
         payable hereunder or under any other Loan Document to be immediately
         due and payable, without presentment, demand, protest or other notice
         of any kind, all of which are hereby expressly waived by the Company;
         and

              (c) exercise on behalf of itself all rights and remedies available
         to it under the Loan Documents or applicable law;

provided, however, that upon the occurrence of any event specified in subsection
8.01(f) or 8.01(g) (in the case of clause (i) of subsection (g) upon the
expiration of the 60-day period mentioned therein), the obligation of the Bank
to make Loans shall automatically terminate and the unpaid principal amount of
all outstanding Loans and all interest and other amounts as aforesaid shall
automatically become due and payable without further act of the Bank.

         8.03. Rights Not Exclusive.

     The rights provided for in this Agreement and the other Loan Documents are
cumulative and are not exclusive of any other rights, powers, privileges or
remedies provided by law or in equity, or under any other instrument, document
or agreement now existing or hereafter arising.


                                      -43-
<PAGE>   48
                           ARTICLE IX - MISCELLANEOUS

         9.01. Amendments and Waivers.

         No amendment or waiver of any provision of this Agreement or any other
Loan Document, and no consent with respect to any departure by the Company or
any applicable Subsidiary therefrom, shall be effective unless the same shall be
in writing and signed by the Bank and the Company, and then any such waiver or
consent shall be effective only in the specific instance and for the specific
purpose for which given.

         9.02. Notices.

              (a) All notices, requests, consents, approvals, waivers and other
         communications shall be in writing (including, unless the context
         expressly otherwise provides, by facsimile transmission, provided that
         any matter transmitted by facsimile (i) shall be immediately confirmed
         by a telephone call to the recipient at the number specified on
         Schedule 9.02, and (ii) shall be followed promptly by delivery of a
         hard copy original thereof) and mailed, faxed or delivered, to the
         address or facsimile number specified for notices on Schedule 9.02; or,
         as directed to the Company or the Bank, to such other address as shall
         be designated by such party in a written notice to the other party.

              (b) All such notices, requests and communications shall, when
         transmitted by overnight delivery, or faxed, be effective when
         delivered for overnight (next-day) delivery, or transmitted in legible
         form by facsimile machine, respectively, or if mailed, upon the third
         Business Day after the date deposited into the U.S. mail, or if
         delivered, upon delivery; except that notices pursuant to ARTICLE II to
         the Bank shall not be effective until actually received by the Bank.

              (c) Any agreement of the Bank herein to receive certain notices by
         telephone or facsimile is solely for the convenience and at the request
         of the Company. The Bank shall be entitled to rely on the authority of
         any Person purporting to be a Person authorized by the Company to give
         such notice and the Bank shall not have any liability to the Company or
         other Person on account of any action taken or not taken by the Bank in
         reliance upon such telephonic or facsimile notice. The obligation of
         the Company to repay the Loans shall not be affected in any way or to
         any extent by any failure by the Bank to receive written confirmation
         of any telephonic or facsimile notice or the receipt by the Bank of a
         confirmation which is at variance with the terms understood by the Bank
         to be contained in the telephonic or facsimile notice.

         9.03. No Waiver; Cumulative Remedies.

         No failure to exercise and no delay in exercising, on the part of the
Bank, any right, remedy, power or privilege hereunder, shall operate as a waiver
thereof; nor shall any single or partial exercise of any right, remedy, power or
privilege hereunder preclude any other or further exercise thereof or the
exercise of any other right, remedy, power or privilege.


                                      -44-
<PAGE>   49
         9.04. Costs and Expenses.

         The Company shall:

              (a) whether or not the transactions contemplated hereby are
         consummated, pay or reimburse The Chase Manhattan Bank within five
         Business Days after demand (subject to subsection 4.01(j)) for all
         reasonable costs and expenses incurred by The Chase Manhattan Bank in
         connection with the development, preparation, delivery and execution
         of, and any amendment, supplement, waiver or modification to (in each
         case, whether or not consummated), this Agreement, any Loan Document
         and any other documents prepared in connection herewith or therewith,
         and the consummation of the transactions contemplated hereby and
         thereby, including reasonable Attorney Costs incurred by The Chase
         Manhattan Bank with respect thereto; and

              (b) pay or reimburse the Bank within five Business Days after
         demand (subject to subsection 4.01(j)) for all reasonable costs and
         expenses (including Attorney Costs) incurred by it in connection with
         the enforcement, attempted enforcement, or preservation of any rights
         or remedies under this Agreement or any other Loan Document during the
         existence of an Event of Default or after acceleration of the Loans
         (including in connection with any "workout" or restructuring regarding
         the Loans, and including in any Insolvency Proceeding or appellate
         proceeding).

         9.05. Company Indemnification.

         Whether or not the transactions contemplated hereby are consummated,
the Company shall indemnify, defend and hold the Bank and each of its respective
officers, directors, employees, counsel, agents and attorneys-in-fact (each, an
"Indemnified Person") harmless from and against any and all liabilities,
obligations, losses, damages, penalties, actions, judgments, suits, costs,
charges, expenses and disbursements (including reasonable Attorney Costs but
excluding costs covered by Section 9.04(a)) of any kind or nature whatsoever
which may at any time (including at any time following repayment of the Loans)
be imposed on, incurred by or asserted against any such Person in any way
relating to or arising out of this Agreement or any document contemplated by or
referred to herein, or the transactions contemplated hereby, or any action taken
or omitted by any such Person under or in connection with any of the foregoing,
including with respect to any investigation, litigation or proceeding (including
any Insolvency Proceeding or appellate proceeding) related to or arising out of
this Agreement or the Loans or the use of the proceeds thereof, whether or not
any Indemnified Person is a party thereto (all the foregoing, collectively, the
"Indemnified Liabilities"); provided, that the Company shall have no obligation
hereunder to any Indemnified Person with respect to Indemnified Liabilities to
the extent resulting from the gross negligence or willful misconduct of such
Indemnified Person. The agreements in this Section shall survive payment of all
other Obligations.

         9.06. Payments Set Aside.

         To the extent that the Company makes a payment to the Bank or the Bank
exercises its right of set-off, and such payment or the proceeds of such set-off
or any part thereof are subsequently invalidated, declared to be fraudulent or
preferential, set aside or required


                                      -45-
<PAGE>   50
(including pursuant to any settlement entered into by the Bank in its
discretion) to be repaid to a trustee, receiver or any other party, in
connection with any Insolvency Proceeding or otherwise, then to the extent of
such recovery the obligation or part thereof originally intended to be satisfied
shall be revived and continued in full force and effect as if such payment had
not been made or such set-off had not occurred.

         9.07. Successors and Assigns.

         The provisions of this Agreement shall be binding upon and inure to the
benefit of the parties hereto and their respective successors and assigns,
except that the Company may not assign or transfer any of its rights or
obligations under this Agreement without the prior written of the Bank.

         9.08. Assignments, Participations, etc.

              (a) The Bank may, with the consent of the Company (which consent
         shall not be unreasonably be withheld) at any time assign and delegate
         to an Eligible Assignee (an "Assignee") the Loans, the Commitment, and
         the other rights and obligations of the Bank hereunder. Upon the making
         of such an assignment the Assignee shall, for all purposes, be
         considered the "Bank" under this Agreement.

              (b) The Bank may at any time sell to one or more commercial banks
         or other financial institutions not Affiliates of the Company (a
         "Participant") participating interests in any ratable part (but not
         all) of any Loans, the Commitment of the Bank and the other interests
         of the Bank hereunder and under the other Loan Documents; provided,
         however, that (i) the Bank's obligations under this Agreement shall
         remain unchanged, (ii) the Bank shall remain solely responsible for the
         performance of such obligations, (iii) the Company, shall continue to
         deal solely and directly with the Bank in connection with the Bank's
         rights and obligations under this Agreement and the other Loan
         Documents, and (iv) the Bank shall not transfer or grant any
         participating interest under which the Participant has rights to
         approve any amendment to, or any consent or waiver with respect to,
         this Agreement or any other Loan Document. In the case of any such
         participation, the Participant shall not have any rights under this
         Agreement, or any of the other Loan Documents, and all amounts payable
         by the Company hereunder shall be determined as if the Bank had not
         sold such participation; except that, if amounts outstanding under this
         Agreement are due and unpaid, or shall have been declared or shall have
         become due and payable upon the occurrence of an Event of Default, each
         Participant shall be deemed to have the right of set-off in respect of
         its participating interest in amounts owing under this Agreement to the
         same extent as if the amount of its participating interest were owing
         directly to it as a Bank under this Agreement.

              (c) Notwithstanding any other provision in this Agreement, the
         Bank may at any time create a security interest in, or pledge, all or
         any portion of its rights under and interest in this Agreement in favor
         of any Federal Reserve Bank in accordance with Regulation A of the FRB
         or U.S. Treasury Regulation 31 CFR Section 203.14, and such Federal
         Reserve Bank may enforce such pledge or security interest in any manner
         permitted under applicable law.


                                      -46-
<PAGE>   51
         9.09. Confidentiality.

         The Bank agrees to, and to take those steps reasonably required to
cause its Affiliates, representatives and independent contractors to, take
normal and reasonable precautions and exercise due care to maintain the
confidentiality of all information provided to it or on its behalf by the
Company or any Subsidiary, under this Agreement or any other Loan Document, and
neither it nor any of its Affiliates shall use any such information other than
in connection with or in enforcement of this Agreement and the other Loan
Documents or in connection with other business now or hereafter existing or
contemplated with the Company or any Subsidiary; except to the extent such
information (i) was or becomes generally available to the public other than as a
result of disclosure by the Bank, or (ii) was or becomes available on a
non-confidential basis from a source other than the Company, provided that such
source is not bound by a confidentiality agreement with the Company known to the
Bank; provided, however, that the Bank may disclose such information (A) at the
request or pursuant to any requirement of any Governmental Authority to which
the Bank is subject or in connection with an examination of the Bank by any such
authority; (B) pursuant to subpoena or other court process provided the Company
is given prior notice of such process; (C) when required to do so in accordance
with the provisions of any applicable Requirement of Law provided the Company is
given prior notice of such process; (D) to the extent reasonably required in
connection with any litigation or proceeding to the Bank or its Affiliates may
be party; (E) to the extent reasonably required in connection with the exercise
of any remedy hereunder or under any other Loan Document; (F) to the Bank's
independent auditors and other professional advisors; (G) to any Participant or
Assignee, actual or potential, provided that such Person agrees in writing to
keep such information confidential to the same extent required of the Bank
hereunder; (H) as to the Bank or its Affiliate, as expressly permitted under the
terms of any other document or agreement regarding confidentiality to which the
Company or any Subsidiary is party or is deemed party with the Bank or such
Affiliate; and (I) to its Affiliates.

         9.10. Set-off.

         In addition to any rights and remedies of the Bank provided by law, if
an Event of Default exists and the Loans have been accelerated, the Bank is
authorized at any time and from time to time, without prior notice to the
Company, any such notice being waived by the Company to the fullest extent
permitted by law, to set off and apply any and all deposits (general or special,
time or demand, provisional or final) at any time held by, and other
indebtedness at any time owing by, the Bank to or for the credit or the account
of the Company against any and all Obligations owing to the Bank, now or
hereafter existing, irrespective of whether or not the Bank shall have made
demand under this Agreement or any Loan Document and although such Obligations
may be contingent or unmatured. The Bank agrees promptly to notify the Company
after any such set-off and application made by the Bank; provided, however, that
the failure to give such notice shall not affect the validity of such set-off
and application.

         9.11. Counterparts.

         This Agreement may be executed in any number of separate counterparts,
each of which, when so executed, shall be deemed an original, and all of said
counterparts taken together shall be deemed to constitute but one and the same
instrument.


                                      -47-
<PAGE>   52
         9.12. Severability.

         The illegality or unenforceability of any provision of this Agreement
or any instrument or agreement required hereunder shall not in any way affect or
impair the legality or enforceability of the remaining provisions of this
Agreement or any instrument or agreement required hereunder.

         9.13. No Third Parties Benefited.

         This Agreement is made and entered into for the sole protection and
legal benefit of the Company and the Bank, and their permitted successors and
assigns, and no other Person shall be a direct or indirect legal beneficiary of,
or have any direct or indirect cause of action or claim in connection with, this
Agreement or any of the other Loan Documents.

         9.14. Governing Law and Jurisdiction.

              (a) THIS AGREEMENT SHALL BE GOVERNED BY, AND CONSTRUED IN
         ACCORDANCE WITH, THE LAW OF THE STATE OF NEW YORK; PROVIDED THAT THE
         BANK SHALL RETAIN ALL RIGHTS ARISING UNDER FEDERAL LAW.

              (b) ANY LEGAL ACTION OR PROCEEDING WITH RESPECT TO THIS AGREEMENT
         OR ANY OTHER LOAN DOCUMENT MAY BE BROUGHT IN THE COURTS OF THE STATE OF
         NEW YORK OR OF THE UNITED STATES FOR THE SOUTHERN DISTRICT OF NEW YORK,
         AND BY EXECUTION AND DELIVERY OF THIS AGREEMENT, EACH OF THE COMPANY
         AND THE BANK CONSENTS, FOR ITSELF AND IN RESPECT OF ITS PROPERTY, TO
         THE NON-EXCLUSIVE JURISDICTION OF THOSE COURTS. EACH OF THE COMPANY AND
         THE BANK IRREVOCABLY WAIVES ANY OBJECTION, INCLUDING ANY OBJECTION TO
         THE LAYING OF VENUE OR BASED ON THE GROUNDS OF FORUM NON CONVENIENS,
         WHICH IT MAY NOW OR HEREAFTER HAVE TO THE BRINGING OF ANY ACTION OR
         PROCEEDING IN SUCH JURISDICTION IN RESPECT OF THIS AGREEMENT OR ANY
         DOCUMENT RELATED HERETO. THE COMPANY AND THE BANK EACH WAIVE PERSONAL
         SERVICE OF ANY SUMMONS, COMPLAINT OR OTHER PROCESS, WHICH MAY BE MADE
         BY ANY OTHER MEANS PERMITTED BY NEW YORK LAW.

         9.15. Waiver of Jury Trial.

         THE COMPANY AND THE BANK EACH WAIVE THEIR RESPECTIVE RIGHTS TO A TRIAL
BY JURY OF ANY CLAIM OR CAUSE OF ACTION BASED UPON OR ARISING OUT OF OR RELATED
TO THIS AGREEMENT, THE OTHER LOAN DOCUMENTS, OR THE TRANSACTIONS CONTEMPLATED
HEREBY OR THEREBY, IN ANY ACTION, PROCEEDING OR OTHER LITIGATION OF ANY TYPE
BROUGHT BY ANY OF THE PARTIES AGAINST ANY OTHER PARTY, PARTICIPANT OR ASSIGNEE,
WHETHER WITH RESPECT TO CONTRACT CLAIMS, TORT CLAIMS, OR OTHERWISE. THE COMPANY
AND THE BANK EACH AGREE THAT ANY SUCH CLAIM OR CAUSE OF ACTION SHALL BE TRIED BY
A COURT TRIAL WITHOUT A JURY. WITHOUT


                                      -48-
<PAGE>   53
LIMITING THE FOREGOING, THE PARTIES FURTHER AGREE THAT THEIR RESPECTIVE RIGHT TO
A TRIAL BY JURY IS WAIVED BY OPERATION OF THIS SECTION AS TO ANY ACTION,
COUNTERCLAIM OR OTHER PROCEEDING WHICH SEEKS, IN WHOLE OR IN PART, TO CHALLENGE
THE VALIDITY OR ENFORCEABILITY OF THIS AGREEMENT OR THE OTHER LOAN DOCUMENTS OR
ANY PROVISION HEREOF OR THEREOF. THIS WAIVER SHALL APPLY TO ANY SUBSEQUENT
AMENDMENTS, RENEWALS, SUPPLEMENTS OR MODIFICATIONS TO THIS AGREEMENT AND THE
OTHER LOAN DOCUMENTS.

         9.16. Termination of Existing Credit.

         This Amended and Restated Credit Agreement amends, restates and
supersedes the Existing Credit Agreement. The Bank's commitment to make loans to
the Company pursuant to the terms of the Existing Credit Agreement is hereby
terminated. The Bank releases (a) any security interests in the assets of the
Company and its Subsidiaries granted by the Company to the Bank in connection
with the Existing Credit Agreement, and (a) the guarantees in favor of the Bank
given by the Subsidiaries that executed the Unlimited Guaranty dated May 5,
1995, except for the obligations of any Subsidiary Guarantor which have been
amended and restated in connection herewith.

         9.17. Entire Agreement.

         This Agreement, together with the other Loan Documents, embodies the
entire agreement and understanding among the Company and the Bank and supersedes
all prior or contemporaneous agreements and understandings of such Persons,
verbal or written, relating to the subject matter hereof and thereof.


                                      -49-
<PAGE>   54
         IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be
duly executed and delivered in New Jersey by their proper and duly authorized
officers as of the day and year first above written.

                                  Dendrite International, Inc.

                                  By: /s/ George Robson
                                      --------------------------- 
                                      George Robson
                                      Chief Financial Officer and Senior Vice
                                      President


                                  The Chase Manhattan Bank

                                  By: /s/ Leonard D. Noll
                                      ----------------------------  
                                      Leonard D. Noll
                                      Vice President


                                      -50-

<PAGE>   1
                                   EXHIBIT 21

                                  SUBSIDIARIES

1.  Dendrite Delaware, Inc., a Delaware corporation
2.  Dendrite Corporate Services, Inc., a New Jersey corporation
3.  Dendrite UK Ltd., organized under the laws of the United Kingdom
4.  Dendrite Japan K.K., organized under the laws of Japan
5.  Dendrite Pty. Ltd., organized under the laws of Australia
6.  Dendrite (New Zealand) Ltd., organized under the laws of New Zealand
7.  Dendrite Netherlands, B.V., organized under the laws of the Netherlands
8.  Dendrite France, S.A., organized under the laws of France
9.  Dendrite Italia, S.r.l., organized under the laws of Italy
10. Dendrite (Deutschland) GmbH, organized under the laws of Germany
11. Dendrite Brasil Ltda., organized under the laws of Brazil
12. Dendrite Financial Services, Inc., a Delaware corporation
13. Dendrite Holdings Inc., a Delaware corporation
14. Dendrite Portugal, organized under the laws of Portugal
15. Dendrite Belgium S.A., organized under the laws of Belgium
16. Associated Business Computing N.V., organized under the laws of Belgium
17. Adem Information N.V., organized under the laws of Belgium


<PAGE>   1
                                                                      Exhibit 23

                   CONSENT OF INDEPENDENT PUBLIC ACCOUNTANTS

As independent public accountants, we hereby consent to the incorporation of 
our report included in this Form 10-K, into the Company's previously filed 
Registration Statements File Nos. 333-14363, 333-19141, 333-24329, 333-35701, 
333-09090 and 333-09092.

                                               /s/ Arthur Andersen LLP

Philadelphia, Pa.,
   March 23, 1999

<TABLE> <S> <C>

<ARTICLE> 5
<LEGEND>
THIS SCHEDULE CONTAINS SUMMARY FINANCIAL INFORMATION EXTRACTED FROM DECEMBER 31,
1998 FINANCIAL STATEMENTS AND IS QUALIFIED IN ITS ENTIRETY BY REFERENCE TO SUCH
FINANCIAL STATEMENTS.
</LEGEND>
<MULTIPLIER> 1,000
       
<S>                             <C>
<PERIOD-TYPE>                   YEAR
<FISCAL-YEAR-END>                          DEC-31-1998
<PERIOD-START>                             JAN-01-1998
<PERIOD-END>                               DEC-31-1998
<CASH>                                          31,298
<SECURITIES>                                     9,614
<RECEIVABLES>                                   17,082
<ALLOWANCES>                                         0
<INVENTORY>                                          0
<CURRENT-ASSETS>                                62,472
<PP&E>                                           5,267
<DEPRECIATION>                                   3,020
<TOTAL-ASSETS>                                  74,815
<CURRENT-LIABILITIES>                           14,509
<BONDS>                                              0
                                0
                                          0
<COMMON>                                        40,050
<OTHER-SE>                                      16,620
<TOTAL-LIABILITY-AND-EQUITY>                    74,815
<SALES>                                              0
<TOTAL-REVENUES>                               112,518
<CGS>                                                0
<TOTAL-COSTS>                                   62,646
<OTHER-EXPENSES>                                44,770
<LOSS-PROVISION>                                     0
<INTEREST-EXPENSE>                                   0
<INCOME-PRETAX>                                 18,649
<INCOME-TAX>                                     7,382
<INCOME-CONTINUING>                             18,649
<DISCONTINUED>                                       0
<EXTRAORDINARY>                                      0
<CHANGES>                                            0
<NET-INCOME>                                    18,649
<EPS-PRIMARY>                                     0.50
<EPS-DILUTED>                                     0.46
        

</TABLE>

<TABLE> <S> <C>


<ARTICLE> 5
<LEGEND>
THIS SCHEDULE CONTAINS SUMMARY FINANCIAL INFORMATION EXTRACTED FROM DECEMBER 31,
1996 AND 1997 FINANCIAL STATEMENTS AND IS QUALIFIED IN ITS ENTIRETY BY REFERENCE
TO SUCH FINANCIAL STATEMENTS.
</LEGEND>
<RESTATED> 
<MULTIPLIER> 1,000
       
<S>                             <C>                     <C>
<PERIOD-TYPE>                   YEAR                   YEAR
<FISCAL-YEAR-END>                          DEC-31-1997             DEC-31-1996
<PERIOD-START>                             JAN-01-1997             JAN-01-1996
<PERIOD-END>                               DEC-31-1997             DEC-31-1996
<CASH>                                          15,917                  10,912
<SECURITIES>                                     2,955                   8,421
<RECEIVABLES>                                   24,724                  18,735
<ALLOWANCES>                                         0                       0
<INVENTORY>                                          0                       0
<CURRENT-ASSETS>                                46,259                  42,234
<PP&E>                                           7,304                   6,506
<DEPRECIATION>                                  (4,194)                 (3,115)
<TOTAL-ASSETS>                                  53,019                  49,215
<CURRENT-LIABILITIES>                           12,278                  11,802
<BONDS>                                              0                       0
                                0                       0
                                          0                       0
<COMMON>                                        32,814                  32,198
<OTHER-SE>                                       5,359                   2,978
<TOTAL-LIABILITY-AND-EQUITY>                    53,019                  49,215
<SALES>                                              0                       0
<TOTAL-REVENUES>                                78,446                  66,246
<CGS>                                                0                       0
<TOTAL-COSTS>                                   38,652                  32,376
<OTHER-EXPENSES>                                32,581                  35,914
<LOSS-PROVISION>                                     0                       0
<INTEREST-EXPENSE>                                   0                       0
<INCOME-PRETAX>                                  7,541                 (1,268)
<INCOME-TAX>                                     2,931                     644
<INCOME-CONTINUING>                              4,610                 (1,912)
<DISCONTINUED>                                       0                       0
<EXTRAORDINARY>                                      0                       0
<CHANGES>                                            0                       0
<NET-INCOME>                                     4,610                 (1,912)
<EPS-PRIMARY>                                     0.21                  (0.09)
<EPS-DILUTED>                                     0.20                  (0.09)
        

</TABLE>


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