AMERICA ONLINE INC
SC 13G, 2000-12-20
COMPUTER PROGRAMMING, DATA PROCESSING, ETC.
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                       SECURITIES AND EXCHANGE COMMISSION

                              WASHINGTON, DC 20549

                                ----------------

                                  SCHEDULE 13G

                    UNDER THE SECURITIES EXCHANGE ACT OF 1934

                          (Amendment No.___________)1

                            Switchboard Incorporated
                                (Name of Issuer)

                     Common Stock, par value $.01 per share
                         (Title of Class of Securities)

                                   871045-10-0
                                 (CUSIP Number)

                                December 11, 2000
             (Date of Event Which Requires Filing of this Statement)

Check the  appropriate box to designate the rule pursuant to which this Schedule
is filed:

         [  ]  Rule 13d-1(b)
         [X ]  Rule 13d-1(c)
         [  ]  Rule 13d-1(d)

1.         NAMES OF REPORTING PERSONS
           America Online, Inc.

           I.R.S. IDENTIFICATION NO. OF ABOVE PERSONS (ENTITIES ONLY)
           54-1322110

2.         CHECK THE APPROPRIATE BOX IF A MEMBER OF A GROUP*
           (a) |_|
           (b) |_|

3.         SEC USE ONLY

4.         CITIZENSHIP OR PLACE OF ORGANIZATION
           Delaware
                                        SOLE VOTING POWER
          NUMBER OF            5.       1,121,260

           SHARES

        BENEFICIALLY                    SHARED VOTING POWER
                               6.       375,000
          OWNED BY

            EACH                        SOLE DISPOSITIVE POWER
                               7.       1,121,260

          REPORTING

           PERSON                       SHARED DISPOSITIVE POWER
                               8.       375,000

            WITH

9.         AGGREGATE AMOUNT BENEFICIALLY OWNED BY EACH REPORTING PERSON
           1,496,260

10.        CHECK BOX IF THE AGGREGATE AMOUNT IN ROW (9) EXCLUDES
           CERTAIN SHARES*
           |_|

11.        PERCENT OF CLASS REPRESENTED BY AMOUNT IN ROW (9)
           6.0%

12.        TYPE OF REPORTING PERSON*
           CO

                      *SEE INSTRUCTIONS BEFORE FILLING OUT!

Item 1(a).     Name of Issuer:
               Switchboard Incorporated

Item 1(b).     Address of Issuer's Principal Executive Offices:
               115 Flanders Road
               Westboro, MA 01581

Item 2(a).     Name of Person Filing:
               America Online, Inc.

Item 2(b).     Address of Principal Business Office or, if None, Residence:
               22000 AOL Way
               Dulles, Virginia  20166

Item 2(c).     Citizenship:
               America  Online,  Inc. was organized and exists under the laws of
               the State of Delaware

Item 2(d).     Title of Class of Securities:
               Common Stock, par value $.01 per share

Item 2(e).     CUSIP Number:
               871045-10-0

Item  3.       If  this   statement  if  filed  pursuant  to  Rules 13d-1(b),or
               13d-2(b), check whether the person filing is a:

       (a)   [ ] Broker  or  dealer  registered  under  Section  15 of the
                 Exchange Act.
       (b)   [ ] Bank as defined in Section 3 (a) (6) of the Exchange Act.
       (c)   [ ] Insurance company as defined in Section 3(a)(19) of the
                 Exchange Act.
       (d)   [ ] Investment company registered under Section 8 of the Investment
                 Company Act.
       (e)   [ ] An investment adviser in accordance with Rule 13d-1(b)(1)(ii)
                 (E).
       (f)   [ ] An employee benefit plan or endowment fund in accordance with
                 Rule 13d-1(b)(1)(ii)(F).
       (g)   [ ] A parent holding company or control person in accordance with
                 Rule 13d-I(b)(1)(ii)(G).
       (h)   [ ] A savings association as define in Section 3(b) of the Federal
                 Deposit Insurance Act.
       (i)   [ ] A church plan that is excluded from the  definition of an
                 investment  company  under  Section  3(c)(14)  of  the
                 Investment Company Act.
       (j)   [ ] Group, in accordance with Rule 13d-I(b)(1)(ii)(J).

    If this statement if filed pursuant to Rule 13d-1(c), check this box. [X]

Item 4.        Ownership.

         Provide the following  information  regarding the aggregate  number and
percentage of the class of securities of the issuer identified in Item 1.

        (a)     Amount beneficially owned:         1,496,260*
                                           ----------------------
        (b)     Percent of class:              6.0%
                                  ------------------------
        (c)     Number of shares as to which such person has:
        (i)     Sole power to vote or to direct the vote          1,121,260
                                                             ---------------
        (ii)    Shared power to vote or to direct the vote  375,000*
                                                           --------------
        (iii)   Sole power to dispose or to direct the disposition of 1,121,260
                                                                     ----------
        (iv)    Shared power to dispose or to direct the disposition of 375,000*
                                                                        --------
         Instruction.  For computations  regarding  securities which represent a
right to acquire an underlying security, see Rule 13d-3(d)(1).

Item 5.        Ownership of Five Percent or Less of a Class.

         If this statement is being filed to report the fact that as of the date
hereof the reporting  person has ceased to be the beneficial  owner of more than
five percent of the class of securities, check the following [ ].

         Instruction.  Dissolution of a group requires a response to this item.

Item 6.        Ownership of More than Five Percent on Behalf of Another Person.

         N/A

Item 7.        Identification  and  Classification  of the Subsidiary  Which
               Acquired the  Security  Being  Reported on by the Parent  Holding
               Company.

         N/A

Item 8.        Identification and Classification of Members of the Group.

         N/A

Item 9.        Notice of Dissolution of Group.

         N/A

Item 10.       Certifications.

         By  signing  below I  certify  that,  to the best of my  knowledge  and
belief, the securities  referred to above were not acquired and are not held for
the purpose of or with the effect of changing or influencing  the control of the
issuer of the  securities  and were not acquired and are not held in  connection
with or as a participant in any transaction having that purpose or effect.

* 375,000 of the 1,496,260 shares beneficially owned by America Online, Inc. are
held in the name of Digital City Inc., an entity that is wholly-owned,  directly
or indirectly, by America Online, Inc.

                                    SIGNATURE

         After reasonable  inquiry and to the best of my knowledge and belief, I
certify that the information  set forth in this statement is true,  complete and
correct.

                                                December 20, 2000
                                                      (Date)

                                                /s/ Paul T. Cappuccio
                                                    (Signature)

                                               Paul T. Cappuccio
                                               Senior Vice President and
                                               General Counsel
                                                  (Name/Title)

         1 The  remainder of this cover page shall be filled out for a reporting
person's  initial  filing on this  form with  respect  to the  subject  class of
securities,  and for any subsequent amendment containing information which would
alter the disclosures provided in a prior cover page.

         The information  required in the remainder of this cover page shall not
be deemed to be "filed" for the purpose of Section 18 of the Securities Exchange
Act of 1934 or otherwise  subject to the  liabilities of that section of the Act
but  shall be  subject  to all other  provisions  of the Act  (however,  see the
Notes).


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