FRANKLIN COVEY CO
10-K, 2000-11-29
BLANKBOOKS, LOOSELEAF BINDERS & BOOKBINDG & RELATD WORK
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                      SECURITIES AND EXCHANGE COMMISSION
                            Washington, D.C. 20549

                                 FORM 10-K

[X] ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES
    EXCHANGE ACT OF 1934 FOR THE FISCAL YEAR ENDED AUGUST 31, 2000

[ ] TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE
    ACT OF 1934 FOR THE TRANSITION PERIOD FROM _______________ TO ______________

                               FRANKLIN COVEY CO.
--------------------------------------------------------------------------------
             (Exact name of registrant as specified in its charter)
         Utah                        1-11107                 87-0401551
--------------------------   ----------------------     ----------------------
(State or other jurisdiction  (Commission File No.)         (IRS Employer
   of incorporation)                                     Identification No.)
                           2200 West Parkway Boulevard
                         Salt Lake City, Utah 84119-2331
--------------------------------------------------------------------------------
         (Address of principal executive offices, including zip code)

         Registrant's telephone number, including area code:  (801) 817-1776

         Securities registered pursuant to Section 12(b) of the Act:
                                             Name of Each Exchange on Which
           Title of Each Class                        Registered
  -----------------------------------    ---------------------------------------
      Common Stock, $.05 Par Value               New York Stock Exchange

[ ]  Securities registered pursuant to Section 12(g) of the Act:   None

     Indicate  by check mark  whether the  Registrant  (1) has filed all reports
required to be filed by Section 13 or 15(d) of the  Securities  Exchange  Act of
1934  during  the  preceding  12 months  (or for such  shorter  period  that the
Registrant was required to file such reports),  and (2) has been subject to such
filing requirements for the past 90 days. YES [X] NO [ ]

     Indicate by check mark if disclosure of delinquent  filers pursuant to Item
405 of Regulation S-K is not contained herein, and will not be contained, to the
best of Registrant's  knowledge,  in definitive proxy or information  statements
incorporated by reference in Part III of this Form 10-K or any amendment to this
Form 10-K. [ ]

     The aggregate  market value of the Common Stock held by  non-affiliates  of
the  Registrant  on November 1, 2000,  based upon the closing  sale price of the
Common Stock of $8.25 per share on that date,  was  approximately  $140,803,583.
Shares of the Common  Stock held by each officer and director and by each person
who may be deemed to be an affiliate of the Registrant have been excluded.

     As of November 1, 2000,  the  Registrant  had  20,643,182  shares of Common
Stock outstanding.

     Parts of the  Registrant's  Proxy  Statement  for the  Registrant's  Annual
Meeting of Shareholders,  which is scheduled to be held on January 12, 2001, are
incorporated    by    reference    in   Part    III   of   this    Form    10-K.
--------------------------------------------------------------------------------





                                       1
<PAGE>



                              INDEX TO FORM 10-K
<TABLE>
<CAPTION>
                                                                                                       Page

PART I  ................................................................................................ 3

<S>  <C>                                                                                                 <C>
Item 1.    BUSINESS..................................................................................... 3
           GENERAL ..................................................................................... 3
           FRANKLIN COVEY PRODUCTS...................................................................... 5
              Paper Planners ........................................................................... 5
              Electronic Solutions  .................................................................... 5
              Agendas  ................................................................................. 6
              Binders .................................................................................. 6
              Personal Development Products............................................................. 6
           TRAINING, FACILITATION AND CONSULTING SERVICES............................................... 7
              Training and Education Programs ...........................................................7
              Personal Coaching .........................................................................8
           SALES AND MARKETING.......................................................................... 9
              Domestic Consumer Products ............................................................... 9
              Domestic Training and Education Sales ....................................................10
              International Operations .................................................................11
              Other Revenues ...........................................................................11
           STRATEGIC DISTRIBUTION ALLIANCES.............................................................12
           CLIENTS .....................................................................................12
           COMPETITION..................................................................................12
              Training  ................................................................................12
              Consulting................................................................................12
              Products  ................................................................................12
           MANUFACTURING AND DISTRIBUTION ..............................................................13
           TRADEMARKS, COPYRIGHTS AND INTELLECTUAL PROPERTY.............................................14
           EMPLOYEES....................................................................................14

Item 2.    PROPERTIES...................................................................................14

Item 3.    LEGAL PROCEEDINGS............................................................................15

Item 4.    SUBMISSION OF MATTERS TO A VOTE OF SECURITY HOLDERS..........................................15

PART II  ...............................................................................................16

Item 5.    MARKET FOR THE REGISTRANT'S COMMON STOCK AND RELATED SHAREHOLDER MATTERS.....................16

Item 6.    SELECTED FINANCIAL DATA......................................................................16

Item 7.    MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS........17

Item 7a.   QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK...................................31

Item 8.    FINANCIAL STATEMENTS AND SUPPLEMENTARY DATA..................................................32

Item 9.    CHANGES IN AND DISAGREEMENTS WITH ACCOUNTANTS ON ACCOUNTING AND FINANCIAL DISCLOSURE.........61

PART III  ..............................................................................................61

Item 10.   DIRECTORS AND EXECUTIVE OFFICERS OF THE REGISTRANT...........................................61

Item 11.   EXECUTIVE COMPENSATION.......................................................................61

Item 12.   SECURITY OWNERSHIP OF CERTAIN BENEFICIAL OWNERS AND MANAGEMENT...............................61

Item 13.   CERTAIN RELATIONSHIPS AND RELATED TRANSACTIONS...............................................61

PART IV  ...............................................................................................62

Item 14.   EXHIBITS, FINANCIAL STATEMENT SCHEDULES AND REPORTS ON FORM 8-K..............................62

           (a)    Documents Filed.......................................................................62
                  1.   Financial Statements.............................................................62
                  2.   Exhibit List.....................................................................62
           (b)    Reports on Form 8-K...................................................................64
           (c)    Exhibits..............................................................................64
           (d)    Financial Statement Schedule..........................................................64


SIGNATURES .............................................................................................65

</TABLE>

                                       2
<PAGE>


                                     PART I


Item 1.  BUSINESS

GENERAL

     Franklin Covey Co. (the "Company" or "Franklin  Covey") is an international
learning and performance  solutions company dedicated to helping individuals and
organizations  to become  measurably more  effective.  To achieve that goal, the
Company  provides  training  and  education   programs,   consulting   services,
educational   materials,   publications,   assessment  and  measurement   tools,
implementation  processes,  application  tools  and  products  designed  to help
individuals and  organizations  to be measurably more effective.  Franklin Covey
focuses its efforts on  providing  solutions  in five main areas:  Productivity,
Leadership,  Communications,  Education and Sales. The Company provides training
and   education,   consulting   services  and   products   designed  to  improve
organizational  effectiveness,  leadership  skills,  written  and oral  business
communication skills, sales skills,  student achievement and performance skills.
The Company  also  measures  the impact of training  investments.  Effectiveness
solutions are delivered  through  Company owned retail  stores,  its own catalog
operations,  training seminars,  computer-based  training and planning services,
its own  Internet  sites,  clients'  and  partners'  Intranet  sites,  sales  to
educational   institutions  and  through  consulting  services.   To  facilitate
implementation of the principles it teaches, the Company produces and/or markets
a number of tools and  curricula  such as the Franklin  Planner(R),  PALM(R) and
other handheld electronic organizers, Agendas, What Matters Most and 7 Habits of
Highly  Effective  People training  seminars,  CD ROM's,  Personal  Coaching and
custom projects.

     One of the  mainstay  staple  tools that  assists  clients in  implementing
effectiveness  training is the Franklin  Planning System.  The original Franklin
Planner  consists of a  paper-based,  two-page per day Franklin  Covey  planning
system combined with a seven-ring  binder,  a variety of planning aids,  weekly,
monthly and annual  calendars  and personal  management  sections.  The Franklin
Planner can also be purchased in one-page per day or two-page per week versions.
The Company offers various forms and accessories  that allow users to expand and
customize their Franklin  Planner.  Franklin Covey markets the Franklin  Planner
and  accessory  products  directly to  organizations,  through its catalog,  its
retail stores, its e-commerce Internet site at www.franklincovey.com and through
third party  channels.  A  significant  percentage  of the users of the original
Franklin  Planner  continue to purchase a renewal  planner  each year,  creating
substantial  recurring  sales.  The Company has also made the Franklin  Planning
System  available in desktop  software and as an add-on to handheld  organizers,
such as the popular PALM(R) Computing organizer and Compaq's(R)  iPAQ(TM) Pocket
PC(R).  The Company also  provides an extension  to  Microsoft  Outlook(R)  that
incorporates Franklin Planning productivity principles into the Outlook calendar
system.  An on-line version of the Franklin Planner has recently been introduced
at www.franklincoveyplanner.com  that synchronizes voicemail, email, note-taking
and calendaring into both the paper-based system and the electronic handheld and
desktop versions of the system.

     The principles taught in the Company's curriculum have also been published,
in many cases,  in book and audio tape form.  Books sold by the Company  include
The 7 Habits of Highly Effective People,  Principle-Centered  Leadership,  First
Things First,  The 7 Habits of Highly Effective  Families,  Nature of Leadership
and Living the 7 Habits,  all by Stephen R. Covey,  The 10 Natural  Laws of Time
and Life Management and What Matters Most by Hyrum W. Smith, The Power Principle
by Blaine Lee and The 7 Habits of Highly Effective  Teens, by Sean Covey.  These
books,  as well as  audio  tape  versions  of many of these  products,  are sold
through general retail  channels,  as well as through the Company's own catalog,
its e-commerce web site www.franklincovey.com and its retail stores.

                                       3
<PAGE>

     Domestic consumer product sales,  consisting primarily of products relating
to the  Franklin  Planning  System , accounted  for 52 percent of the  Company's
sales during the year ended August 31, 2000.

     Franklin Covey provides its effectiveness solutions to business,  industry,
educational institutions,  government entities, communities and individuals. The
Company sells its services to the  organizational  market through its own direct
sales force. The Company delivers its training  services to organizations in one
of four ways:

1.   Franklin Covey consultants  provide on-site  consulting or training classes
     for organizations.  In these situations,  the Franklin Covey consultant can
     tailor the curriculum to the client's specific business and objectives.

2.   The  Company  also  conducts  public  seminars  in  more  than  200  cities
     throughout the United States,  where organizations can send their employees
     in smaller numbers. These public seminars are also marketed directly to the
     public through the Company's catalog,  e-commerce web-site,  retail stores,
     and by direct  mail.

3.   The  Company's  programs are also  designed to be  facilitated  by licensed
     professional  trainers  and  managers  in  client  organizations,  reducing
     dependence  on  the  Company's   professional   presenters,   and  creating
     continuing  revenue as participant  materials are purchased for trainees by
     these facilitators.

4.   Franklin Covey recently  launched a new series of training modules known as
     Productivity in the Digital Age Learning  Library.  These learning  modules
     are delivered in five ways: computer-based, on-line, in booklet form, audio
     or live in new training  centers  installed in certain retail stores.  They
     are  designed  for  individuals  and to  aid  organizations  in  delivering
     Franklin Covey  effectiveness  principles to individuals  throughout  their
     organizations.  The computer-based  training provides on-demand modularized
     learning and ties with the Company's  personal  productivity  systems which
     are integrated across various platforms and mediums.

     In fiscal 2000, the Company provided products and services to 83 of the
Fortune 100 and more than 75 percent of the Fortune 500  companies.  The Company
also  provides  its  products  and  services  to a number  of U.S.  and  foreign
governmental  agencies,  including the U.S.  Department  of Defense,  as well as
numerous educational institutions.

     Domestic  training  and  education  sales  accounted  for 37 percent of the
Company's sales, representing  approximately 560,000 individuals trained, during
the year ended August 31, 2000.

     The Company  also  provides  products,  consulting  and  training  services
internationally,  either through directly operated offices,  or through licensed
providers.  At August 31, 2000,  Franklin Covey had direct operations in Canada,
Japan, Australia,  New Zealand,  Mexico, Belgium, Brazil and the United Kingdom.
The Company also had licensed operations in 31 countries.  During the year ended
August 31, 2000, the total sales of the direct operations and royalties from the
licensed  operations  were $50  million  and  accounted  for 9 percent  of total
Company revenues.

                                       4
<PAGE>

     In January 1999, the Company  acquired the assets of Khalsa  Associates,  a
leading sales training company. In July 1999, Microsoft(R) announced that it had
signed an agreement with Franklin Covey to train its world-wide  sales force and
its 21,000 sales channel partners utilizing Franklin Covey's unique consultative
sales training program.

     In September  1999,  the Company  acquired  the assets of the  Professional
Resources   Organization  (the  Jack  Phillips  Group),  a  leading  measurement
assessment firm specializing in measuring the impact and return on investment in
training and consulting.

     In  December  1999,   Franklin  Covey  acquired  a  majority   interest  in
Daytracker.com,  an on-line planning company.  The  Daytracker.com  web-site has
been the basis for the current  www.franklincoveyplanner.com  planning  web-site
the Company offers to its customers.

     In February 2000,  Franklin  Covey sold assets of the  commercial  printing
division of Publishers Press to Mountain States Bindery of Salt Lake City, Utah.
The Company maintained the printing capabilities that print the Franklin Planner
and associated products.

     In September 2000, the Company  contributed the assets of Personal Coaching
to a new  joint-venture  entity called  Franklin Covey Coaching,  LLC.  Franklin
Covey owns 50 percent of the new entity and will participate  proportionately in
the revenues and earnings of the new partnership.  The other 50 percent is owned
by AMS Direct, a major client of Franklin Covey Coaching, LLC.

     Unless the context requires  otherwise,  all references to the "Company" or
to "Franklin Covey" herein refer to Franklin Covey Co. and each of its operating
divisions  and  subsidiaries.  The  Company's  principal  executive  offices are
located at 2200 West Parkway Boulevard,  Salt Lake City, Utah 84119-2331 and its
telephone number is (801) 817-1776.

FRANKLIN COVEY PRODUCTS

     An important principle taught in Franklin Covey productivity training is to
have only one personal  productivity system and to have all of one's information
in that  system.  Based upon that  belief for  effective  time  management,  the
Franklin  Planner has been developed as one of the basic tools for  implementing
the principles of Franklin Covey's time management system. The original Franklin
Planner  consists of a paper-based  Franklin Covey planning  system, a binder in
which to carry it, various planning aids,  weekly,  monthly and annual calendars
as well as personal management  sections.  Franklin Covey offers a broad line of
renewal  planners,  forms  and  binders  for the  Franklin  Planner,  which  are
available  in  various  sizes and  styles.  For  those who lead with  technology
productivity  systems,  Franklin  Covey  also  offers a  variety  of  electronic
solutions  incorporating  the same principles as the original  Franklin Planner.
During the fiscal year ended August 31, 2000, domestic product sales, consisting
primarily  of the  Franklin  Planner  and related  products,  amounted to $302.9
million  and  accounted  for 52 percent of  Franklin  Covey's  sales  during the
period.

     PAPER  PLANNERS.  Paper  planner  renewals are  available  for the Franklin
Planner in five sizes and various styles and consist of daily or weekly formats,
appointment  schedules,  task lists,  monthly calendars,  daily expense records,
daily record of events, and personal management pages for an entire year. Annual
Renewal  Planners range in price from $19.00 to $50.00.  The Master Pack,  which
includes  personal  management  tabs and pages, a guide to using the planner,  a
pagefinder and weekly  compass cards  completes a Franklin  Planner.  The Master
Pack price ranges from $6.00 to $7.00.

     ELECTRONIC SOLUTIONS.  The Company also offers its time and life management
methodology  within a complete Personal  Information  Management  ("PIM") system
through  Franklin  Planner  Software  program.   This  system  can  be  used  in
conjunction  with  the  paper-based   Franklin  Planner,   electronic   handheld
organizers or used as a stand-alone planning and information  management system.
The  Franklin  Planner  Software  permits  users to  generate  and print data on


                                       5
<PAGE>

Franklin  Covey paper that can be inserted  directly into the Franklin  Planner.
The program  operates in the Windows(R)  95, 98, 2000 and NT operating  systems.
Franklin  Covey offers  Franklin  Planner  Software at a retail price of $99.95,
which includes all necessary software,  related tutorials and reference manuals.
The Company offers the software through  nationwide  retail software stores,  as
well as in its own retail stores, catalog, and e-commerce Internet site.

     The Company also  recently  introduced  a version of its  Franklin  Planner
Software that is designed to operate as an extension to  Microsoft's  Outlook(R)
software.   This  is  intended   especially  for  companies  that  have  already
standardized on Microsoft(R) for group scheduling, but wish to make the Franklin
Planning  System  available  to their  employees  without  creating  the need to
support two separate systems.  As this kind of extension proves its value in the
market,  the Franklin Planner Software extension model will be expanded to other
platforms.

     Franklin Covey is also an OEM provider of the PALM(R)  Computing  organizer
that includes the Franklin  Planner  Software when sold through  Franklin  Covey
channels. The PALM(R) has become another successful planning tool offered by the
Company  through all of its channels.  The Company has introduced  products that
can add  paper-based  planning to the electronic  planner as well as binders and
carrying cases specific to the PALM(R). The Company also offers other electronic
organizers  with the Franklin  Planner  software such as the iPAQ Pocket PC from
Compaq(R).

     The company also recently introduced a new series of products that are part
of its Productivity in the Digital Age initiative. This initiative includes both
tools and training designed to measurably increase individual and organizational
effectiveness.  These  products  include  learning  modules  designed to deliver
Franklin  Covey  effectiveness  principles  to  individuals  and  organizations,
including  interactive PDA's, desktop  applications,  on-line tools and software
all designed to synchronize information across platforms and systems.

     AGENDAS. Franklin Covey markets through its Premier School Agendas division
agendas to schools and school  districts in order to help  teachers and students
enhance  the  learning  process.  Premier  sold more than 17 million  agendas in
fiscal 2000, mostly in the United States and Canada.  Premier has a direct sales
force of 146 sales  professionals.  An agenda consists of a wire-bound  notebook
with dated pages to help the student  keep track of  assignments  and due dates,
and to encourage regular  communication  among the student,  the parents and the
teacher.  Most agendas are customized to include the individual  school's rules,
regulations, administrators and scheduled events.

     BINDERS.   Franklin  Covey  offers  binders  and  accessories  (briefcases,
portfolios, wallets/purses, etc.) in a variety of materials, styles and Franklin
Planner  sizes.   These  materials  include  high  quality  leathers,   fabrics,
synthetics  and vinyls in a variety of color and design  options.  Binder styles
include  zipper   closures,   snap  closures,   and  open  formats  with  pocket
configurations  to  accommodate  credit cards,  business  cards,  checkbooks and
writing instruments. The Company's binder products range in price from $12.95 to
$275.00.

     PERSONAL  DEVELOPMENT  PRODUCTS.  To  supplement  its  principal  products,
Franklin Covey offers a number of accessories  and related  products,  including
books,  videotapes and audio cassettes  focused on time management,  leadership,
personal  improvement  and other  topics.  The Company also markets a variety of
content-based personal development products. These products include books, audio
learning systems such as multi-tape and workbook sets, CD-ROM software products,
calendars,  posters and other  specialty  name brand items.  The Company  offers
numerous  accessory  forms  through  its Forms  Wizard  software,  which  allows
customization of forms,  including check registers,  spread sheets,  stationery,
mileage  logs,  maps,  menu  planners,  shopping  lists  and  other  information
management and project  planning  forms.  The Company's  accessory  products and
forms are generally available in the Franklin Planner sizes.


                                       6
<PAGE>



TRAINING, FACILITATION AND CONSULTING SERVICES

     Franklin  Covey's  training,   facilitation  and  consulting  services  are
marketed  and  delivered  in the  United  States by the  Company's  Professional
Services  Group,  which  consists of talented  consultants,  selected  through a
competitive and demanding process, and highly qualified sales professionals.

     Franklin  Covey  currently  employs  115  training   consultants  in  major
metropolitan  areas  of  the  United  States  with  an  additional  18  training
consultants outside of the United States. Training consultants are selected from
a large number of  experienced  applicants.  These  consultants  generally  have
several  years  of  training   and/or   consulting   experience   and  excellent
presentation  skills.  Once  selected,  the training  consultant  goes through a
rigorous training program including  multiple live  presentations.  The training
program  ultimately  results in the Company's  certification  of the consultant.
Franklin Covey believes that the caliber of its training  consultants has helped
build  its  reputation  of  providing  high  quality  seminars.   The  Company's
Professional  Services  Group  can also  help  organizational  clients  diagnose
inefficiencies  in  their  organization  and  design  the core  components  of a
client's organizational  solutions.  The efforts of the consultants are enhanced
by several proprietary  consulting tools the Company has designed for their use:
Organizational Health  Assessment(TM)  ("OHA"), used to assess client needs; the
Organizational   Effectiveness   Cycle(TM)   ("OE-Cycle(TM)"),    utilized   for
organizational    diagnosis   and   re-design;    and   the   Principle-Centered
Organizational Change Process(TM) ("PCOC  Process(TM)"),  a rigorous methodology
for organizational change management.

     Franklin Covey's Professional Services Group is organized in eight regional
sales teams in order to assure  that both the  consultant  and the client  sales
professional  participate in the  development of new business and the assessment
of client needs.  Consultants  are then  entrusted  with the actual  delivery of
content,  seminars,  processes  and  other  solutions.   Consultants  follow  up
continuously  with client  service teams,  working with them to develop  lasting
client impact and ongoing business opportunities.

     TRAINING AND EDUCATION PROGRAMS.  Franklin Covey offers a range of training
programs designed to significantly  and measurably  improve the effectiveness of
individuals and organizations.  The Company's  workshops are oriented to address
each of the four levels of leadership needs: personal, interpersonal, managerial
and  organizational.  In addition,  the Company  believes  each of its workshops
provides  a  stimulating  and  behavior  changing  experience  which  frequently
generates  additional  business.  During  fiscal  year 2000,  more than  560,000
individuals  were  trained  using the  Company's  curriculum  in its  single and
multiple-day workshops and seminars.

     Franklin Covey's single-day What Matters Most workshop competes in the time
management industry.  This time management seminar is conducted by the Company's
training  consultants for employees of clients and in public seminars throughout
the United States and in many foreign  countries.  This is the Company's  single
most  popular  workshop,  generating  approximately  29 percent of the  training
revenue  for the  Company.  The  Company  offers  a number  of other  single-day
seminars and workshops including Presentation  Advantage(TM),  a seminar helping
individuals  and  organizations  make  more  effective  business  presentations;
Writing  Advantage(R),  a seminar that teaches  effective  business  writing and
communication  skills;  and Project  Management(TM),  a seminar designed to help
individuals and organizations  map and organize complex projects.  The Company's
training  consultants  conduct  these  seminars and  workshops  for employees of
institutional clients and public seminar participants.

                                       7
<PAGE>

     Franklin  Covey also  delivers  multiple-day  workshops,  primarily  in the
Leadership area.  Included in these offerings is its three-day 7 Habits workshop
based upon the material  presented in The 7 Habits of Highly  Effective  People.
The 7 Habits workshop provides the foundation for continued client relationships
and generates more business as the Company's  content and application  tools are
delivered  deeper into the  organization.  Additionally,  a three-day 4 Roles of
Leadership course is offered,  which focuses on the managerial aspects of client
needs.  Franklin Covey Leadership Week, which management  believes is one of the
premier leadership programs in the United States, consists of a five-day session
focused on  materials  from  Franklin  Covey's The 7 Habits of Highly  Effective
People and The 4 Roles of Leadership courses.  Franklin Covey Leadership Week is
reserved  for  executive  level  management.  As a part  of the  week's  agenda,
executive  participants  design  strategies for long-term  implementation of the
Company's principles and content within their organizations. The courses offered
in the leadership area generate over 25 percent of the training  revenue for the
Company.

     In addition to providing  consultants and  presenters,  Franklin Covey also
trains and certifies  client  facilitators to teach selected  Company  workshops
within the client's  organization.  Franklin Covey  believes  client-facilitated
training is important to its  fundamental  strategy to create  recurring  client
revenue  streams.  After having been  certified,  clients can purchase  manuals,
profiles, planners and other products to conduct training workshops within their
organization,  generally without the Company  repeating the sales process.  This
creates an annuity-type business,  providing recurring revenue,  especially when
combined with the fact that curriculum content in one course leads the client to
additional  participation in other Company courses.  Since 1988,  Franklin Covey
has trained  more than  19,000  client  facilitators.  Client  facilitators  are
certified  only after  graduating  from one of  Franklin  Covey's  certification
workshops and completing post-course certification requirements.

     Franklin Covey regularly  sponsors public seminars in cities throughout the
United  States and in several  foreign  countries.  The frequency of seminars in
each city or country depends on the concentration of Franklin Covey clients, the
level of promotion and resulting demand,  and generally ranges from semi-monthly
to quarterly. Smaller institutional clients often utilize the public seminars to
train their employees.

     The company also recently introduced a new series of products that are part
of its Productivity in the Digital Age initiative. This initiative includes both
tools and training designed to measurably increase individual and organizational
effectiveness.  These  products  include  learning  modules  designed to deliver
Franklin  Covey  effectiveness  principles  to  individuals  and  organizations,
including  interactive PDA's, desktop  applications,  on-line tools and software
all designed to synchronize information across platforms and systems.

     PERSONAL COACHING.  Franklin Covey offers post-seminar training in the form
of personal  coaching  through a recently  formed entity called  Franklin  Covey
Coaching,  LLC. The entity  employs 41 coaches that interact with clients on the
telephone to help them  implement the training from the seminar they have taken.
The entity offers personal coaching for some the Company's curriculum as well as
seminars offered by other training companies.

     Sales of training and education services for the year ended August 31, 2000
were $214.6 million and accounted for 37 percent of Franklin Covey's total sales
during the period.


                                       8
<PAGE>


SALES AND MARKETING

     The following table sets forth,  for the periods  indicated,  the Company's
revenue and  percentage of total revenue for each of its principal  distribution
channels:

<TABLE>
<CAPTION>
                                                                    Year Ended August 31,

                                                                   (dollars in thousands)
                                       --------------------------------------------------------------------------------

                                                  2000                        1999                        1998
                                       --------------------------  -------------------------- -------------------------
<S>                                      <C>             <C>        <C>             <C>         <C>            <C>
Domestic Consumer Products               $302,944        51.8%      $264,333        47.6%       $258,973       47.4%
Domestic Training and Education           214,646         36.7       210,621         38.0        207,015        37.9
International                              49,995          8.5        50,535          9.1         45,068         8.2
All Other                                  17,654          3.0        29,434          5.3         35,556         6.5
                                       --------------------------------------------------------------------------------
     Total Sales                          585,199       100.0%      $554,923       100.0%       $546,612      100.0%
                                       ================================================================================

</TABLE>



     DOMESTIC  CONSUMER  PRODUCTS  SALES.  Franklin Covey uses catalogs,  retail
stores, its own Web site and other distribution  channels to market its products
to organizations and individuals.

     CATALOG.  Franklin  Covey  periodically  mails  catalogs  to  its  clients,
including a reference catalog, holiday catalog,  catalogs timed to coincide with
planner renewals and catalogs related to special events,  such as store openings
or new product offerings.  Catalogs may be targeted to specific geographic areas
or user groups as appropriate. Catalogs are typically printed in full color with
an attractive selling presentation highlighting product benefits and features.

     Franklin Covey maintains a client service department which clients may call
toll-free,  24 hours a day, Monday through Saturday,  to inquire about a product
or to place an order.  Through Franklin Covey's computerized order entry system,
client  representatives  have  access  to  client  preferences,   prior  orders,
billings,  shipments and other  information  on a real-time  basis.  Each of the
Company's more than 350 customer  service  representatives  has the authority to
immediately solve any client service problem.

     Franklin Covey utilizes a zone picking system for processing  orders.  This
system  enables  the  Company  to  respond  rapidly  to  client  orders.  Client
information  stored  within the order entry  system is also used for  additional
purposes,  including target  marketing of specific  products to existing clients




                                       9
<PAGE>


and site selection for Company  retail stores.  Franklin Covey believes that its
order entry system helps assure client satisfaction  through both rapid delivery
and accurate order shipment.

     RETAIL STORES.  Beginning in late 1985, Franklin Covey began opening retail
stores in areas of high  client  density.  The  initial  stores  were  generally
located in lower traffic destination locations.  The Company has since adopted a
strategy of locating  retail stores in high-traffic  retail  centers,  primarily
large shopping malls, to serve existing clients and to attract increased numbers
of walk-in  clients.  Franklin Covey believes that higher costs  associated with
locating  retail stores in these centers have been offset by increased  sales in
these  locations.  Franklin Covey's retail stores,  which average  approximately
2,000 square feet, are stocked almost entirely with Franklin Covey products. The
Company's retail stores strategy focuses on providing exceptional client service
at the point of sale.  Franklin  Covey believes this approach  increases  client
satisfaction  as well as the frequency  and volume of  purchases.  At August 31,
2000, Franklin Covey had 135 domestic retail stores located in 36 states and the
District of Columbia.

     Franklin Covey attracts  existing clients to its retail stores by informing
them of store openings  through direct mail  advertising.  The Company  believes
that its retail stores encourage  walk-through  traffic and  impulse-buying  and
that store  clients are a source of  participants  for Franklin  Covey's  public
seminars.  The stores have also  provided  the Company  with an  opportunity  to
assess client reaction to new product  offerings.  Portions of Franklin  Covey's
Productivity  In The Digital Age training  modules are taught within the stores.
Some of the retail stores have been remodeled to accommodate small groups taking
these modularized training programs.

     Franklin  Covey  believes  that its retail  stores  have a  high-end  image
consistent with its marketing strategy.  Franklin Covey's products are generally
grouped in sections  supporting  the  different  sizes of the Franklin  Planner.
Products  are   attractively   presented  and  displayed  with  an  emphasis  on
integration  of related  products  and  accessories.  Stores are staffed  with a
manager, an assistant manager and additional sales personnel as needed. Franklin
Covey employees have been trained to use the original Franklin Planner,  as well
as its various electronic  versions,  enabling them to assist and advise clients
in selection and use of the Company's products. During peak periods,  additional
personnel are added to promote prompt and courteous client service.

     OTHER CHANNELS.  The Company has an alliance with the At-A-Glance  group to
sell its products through the category contract stationer  channel.  At-A-Glance
wholesales  other  products  to  contract  stationer  businesses  such as  Boise
Cascade,  Office Express and Staples, which in turn sell office products through
catalog order entry systems to businesses and organizations.  The Company signed
an agreement to have At-A-Glance  represent a selected  Franklin Planner product
line through this office products channel.  The Company believes that additional
revenues  have more than  offset the  anticipated  lower  margins  from  selling
product through this channel.

     DOMESTIC TRAINING AND EDUCATION SALES. Franklin Covey's sales professionals
market  the  Company's   training,   consulting  and  measurement   services  to
institutional clients and public seminar clients.

     Franklin  Covey  employs  140 sales  professionals  located in eight  major
metropolitan  areas  throughout the United States who sell training  services to
institutional   clients.   Franklin   Covey   employs  an  additional  58  sales
professionals  outside  of the  United  States.  Sales  professionals  must have
significant  selling  experience  prior to  employment  by the  Company  and are
trained  and  evaluated  at  Franklin  Covey  and  in  their   respective  sales
territories  during  the first six  months of  employment.  Sales  professionals
typically call upon persons responsible for corporate employee training, such as
corporate  training directors or human resource  officers.  Sales  professionals
work closely with  training  consultants  in their  territories  to schedule and
tailor  seminars and  workshops to meet  specific  objectives  of  institutional
clients.

                                       10
<PAGE>

     Franklin Covey also employs 115 training consultants  throughout the United
States  who  present  institutional  and  public  seminars  in their  respective
territories  and an  additional  18 training  consultants  outside of the United
States.  Training  consultants work with sales  professionals  and institutional
clients to  incorporate  a client's  policies  and  objectives  in seminars  and
present ways that employee goals may be aligned with those of the institution.

     Public  seminars are planned,  implemented  and  coordinated  with training
consultants  by a  staff  of  marketing  and  administrative  personnel  at  the
Company's  corporate  offices.  These seminars  provide training for the general
public and are also used as a marketing tool for attracting  corporate and other
institutional clients.  Corporate training directors are often invited to attend
public seminars to preview the seminar content prior to engaging  Franklin Covey
to train in-house employees.  Smaller  institutional  clients often enroll their
employees in public seminars when a private  seminar is not cost  effective.  In
the public  seminars,  attendees  are also invited to provide names of potential
persons and companies who may be  interested  in Franklin  Covey's  seminars and
products.  These referrals are generally used as prospects for Franklin  Covey's
sales professionals.

     The Company markets through its Premier School Agendas  division agendas to
schools and school  districts in order to help teachers and students enhance the
learning  process.  Premier  sold more than 17 million  agendas in fiscal  2000,
mostly in the United States and Canada.  Premier has a direct sales force of 146
sales  professionals.  An agenda  consists of a wire-bound  notebook  with dated
pages to help the  student  keep  track of  assignments  and due  dates,  and to
encourage regular  communication among the student, the parents and the teacher.
Most  agendas  are  customized  to  include  the  individual   school's   rules,
regulations, administrators and scheduled events.

     INTERNATIONAL SALES OPERATIONS. The Company provides products, training and
printing services internationally through Company-owned and licensed operations.
Franklin Covey has  Company-owned  operations and offices in Australia,  Brazil,
Belgium,  Canada,  Japan,  Mexico, New Zealand and the United Kingdom.  Mainland
Europe is represented  by an affiliate and agent  network.  The Company also has
licensed operations in Bermuda,  Indonesia,  Ireland,  Korea,  Malaysia,  India,
Egypt,  Lebanon,   Saudi  Arabia,   Turkey,  UAE,  Israel,   Estonia,   Nigeria,
Philippines, Singapore, China, Hong Kong, Taiwan, Thailand, South Africa, Chile,
Panama, Argentina,  Colombia,  Uruguay, Bahamas, Ecuador, Puerto Rico, Venezuela
and  Trinidad/Tobago.  Franklin Covey operates  retail  operations in Australia,
Canada, Japan, Hong Kong, Singapore,  Taiwan and Mexico.  Franklin Covey's seven
most popular books, The 7 Habits of Highly Effective People,  Principle-Centered
Leadership, The 10 Natural Laws of Time and Life Management, First Things First,
The Power Principle,  The 7 Habits of Highly Effective Families and The 7 Habits
of Highly Effective Teens are currently published in multiple languages.

     The  international  operations  of the Company  generated  $50.0 million in
revenue in the year ended  August 31,  2000.  Training  and  education  services
generated 54 percent of the revenue,  consumer product generated 44 percent, and
the  balance  came from  publishing  activities  in  Japan.  After  grossing  up
royalties  from  licensed  operations  to their actual sales level,  total sales
generated in the international area were $72.1 million.

     OTHER  REVENUES.  Through the  acquisition of Publishers  Press in December
1994, Franklin Covey acquired greater control over printing of the materials for
the Franklin Planner and of other related products. Effective February 28, 2000,
the Company sold the  commercial  printing  services of  Publishers  Press while
maintaining its in-house printing  capabilities.  Publishers Press provided book
and commercial  printing to clients in the western United States. The commercial
printing  operations  accounted  for  substantially  all of the $17.7 million of
other sales in fiscal year 2000.


                                       11
<PAGE>


STRATEGIC DISTRIBUTION ALLIANCES

     Franklin  Covey has  pursued an  aggressive  strategy  to create  strategic
alliances with  innovative and respected  organizations  in an effort to develop
effective  distribution of its products and services. The principal distribution
alliances currently maintained by Franklin Covey are: Simon & Schuster and Saint
Martin's  Press in  publishing  books for the  Company;  Wyncom to  promote  and
facilitate   Dr.   Covey's    personal    appearances    and    teleconferences;
Nightingale-Conant  to  market  and  distribute  audio  and  video  tapes of the
Company's book titles;  At-A-Glance to market and distribute  selected  Franklin
Planners and accessories through catalog office supply channels;  Franklin Covey
Coaching, LLC, a partnership with American Marketing Systems to deliver personal
coaching to clients;  and PALM(R)  Computing to serve as the  official  training
organization for their PALM(R) Computing products.

CLIENTS

     Franklin Covey has developed a broad base of  institutional  and individual
clients.  The Company has more than 8,000  institutional  clients  consisting of
corporations,   governmental  agencies,   educational   institutions  and  other
organizations.  The  Company  believes  its  products,  workshops  and  seminars
encourage  strong  client  loyalty.   Employees  in  each  of  Franklin  Covey's
distribution  channels  focus on  providing  timely and  courteous  responses to
client  requests  and  inquiries.  Institutional  clients  may choose to receive
assistance in designing and developing  customized forms, tabs,  pagefinders and
binders necessary to satisfy specific needs.

COMPETITION

     TRAINING.  Competition in the performance  skills  organizational  training
industry  is  highly  fragmented  with few  large  competitors.  Franklin  Covey
estimates that the industry  represents  more than $6 billion in annual revenues
and that the largest traditional organizational training firms have sales in the
$200 million range.  Based upon Franklin  Covey's fiscal 2000 domestic  training
and education sales of approximately $214 million,  the Company believes it is a
leading  competitor in the  organizational  training market.  Other  significant
competitors  in  the  leadership  training  market  are  Development  Dimensions
International,  Achieve Global (formerly Zenger Miller), Organizational Dynamics
Inc.,  Provant,  Forum  Corporation,  EPS  Solutions and the Center for Creative
Leadership.

     CONSULTING.  Franklin Covey's PCOC change management methodology,  which it
initiated  in 1996,  is directly  linked to  organization  and  culture  change.
Effective change is achieved through  creating a  principle-centered  foundation
within  an  organization  and by  aligning  systems  and  structures  with  that
foundation.  Franklin  Covey believes its approach to  organization  and culture
change is  distinguishable  from the approach taken by more  traditional  change
management and  re-engineering  firms, as Franklin Covey's approach  complements
rather than competes with the offerings of such firms.

     PRODUCTS.   The  paper-based  time  management  and  personal  organization
products market is intensely  competitive and subject to rapid change.  Franklin
Covey  competes  directly  with  other  companies  that  manufacture  and market
calendars, planners, personal organizers, appointment books, diaries and related
products  through retail,  mail order and other direct sales  channels.  In this
market,  several  competitors  have  widespread  name  recognition.  The Company
believes its principal competitors include DayTimer, At-A-Glance and Day Runner.


                                       12
<PAGE>

Franklin  Covey also competes,  to a lesser  extent,  with companies that market
substitutes for paper-based products,  such as electronic  organizers,  software
PIMs and hand-held  computers.  The Company's Franklin Planner Software competes
directly with numerous other PIMs.  Many of Franklin  Covey's  competitors  have
significant marketing,  product development,  financial and other resources.  An
emerging  potential  source of  competition  is the  appearance of calendars and
event-planning  services  available  at  no  charge  on  the  Web.  There  is no
indication that the current level of features has proven to be attractive to the
traditional  planner  customer as a stand-alone  service,  but as these products
evolve and improve,  they are likely to pose a competitive  threat. In response,
Franklin  Covey  intends to  combine  on-line  planning  services  with  PALM(R)
Computing and Compaq's(R) iPAQ Pocket PC, Software, web-based and paper planners
to provide a competitive, complete planning solution to its clients.

     Given the relative ease of entry in Franklin Covey's product  markets,  the
number of  competitors  could  increase,  many of whom may imitate the Company's
methods of  distribution,  products and seminars,  or offer similar products and
seminars at lower prices. Some of these companies may have greater financial and
other  resources  than the Company.  Franklin  Covey  believes that the Franklin
Planner and related  products  compete  primarily  on the basis of user  appeal,
client loyalty,  design,  product breadth,  quality,  price,  functionality  and
client  service.  Franklin  Covey also  believes  that the Franklin  Planner has
obtained market acceptance primarily as a result of the concepts embodied in its
Franklin  Planner,  the  high  quality  of  materials,  innovative  design,  the
Company's  attention to client service,  and the strong loyalty and referrals of
its existing  clients.  Franklin Covey believes that its integration of training
services with products has become a competitive advantage.  Moreover, management
believes  that the Company is a market leader in the United States among a small
number  of  integrated  providers  of time  management  products  and  services.
Increased  competition from existing and future competitors could, however, have
a material adverse effect on the Company's sales and profitability.

MANUFACTURING AND DISTRIBUTION

     The  manufacturing  and  distribution  operations of Franklin Covey consist
primarily  of  printing,  collating,  assembling,   packaging,  warehousing  and
shipping components used in connection with the Franklin Covey product line.

     Franklin Covey operates its central manufacturing and distribution services
out of Salt Lake City.  At that  location,  the  Company  prints,  packages  and
distributes  its  products to its  worldwide  customers.  By  operating  in this
fashion,  Franklin  Covey  has  gained  greater  control  of  production  costs,
schedules  and  quality  control  of printed  materials.  The  Company  has also
developed partner printers, both domestically and internationally,  who can meet
the Company's quality  standards,  thereby  facilitating  efficient  delivery of
product in a global  market.  The Company  believes  this has  positioned it for
greater  flexibility and growth  capacity.  Automated  production,  assembly and
material  handling  equipment  are used in the  manufacturing  process to insure
consistent  quality of  production  materials  and to control costs and maintain
efficiencies.

     Binders  used for  Franklin  Covey's  products  are  produced  from  either
leather,  simulated  leather,  tapestry or vinyl  materials.  These  binders are
produced by multiple and alternative product suppliers.  Franklin Covey believes
it enjoys good  relations with its suppliers and vendors and does not anticipate
any  difficulty  in obtaining the required  binders and materials  needed in its
business.  The  Company  has  implemented  special  procedures  to insure a high
standard of quality for its binders, most of which are manufactured by suppliers
in the United States, Europe, Canada, Korea, Mexico and China.

     Franklin Covey also purchases numerous accessories,  including pens, books,
videotapes, calculators and other products, from various suppliers for resale to
its clients.  These items are  manufactured by a variety of outside  contractors
located in the United States and abroad. The Company does not believe that it is
dependent on any one or more of such contractors and considers its relationships
with such suppliers to be good.


                                       13
<PAGE>


TRADEMARKS, COPYRIGHTS AND INTELLECTUAL PROPERTY

     Franklin  Covey  seeks to  protect  its  intellectual  property  through  a
combination  of  trademarks,  copyrights  and  confidentiality  agreements.  The
Company  claims  rights for more 120  trademarks  in the  United  States and has
obtained  registration in the United States and many foreign  countries for many
of its trademarks,  including  Franklin Covey,  The 7 Habits of Highly Effective
People,  Principle-Centered  Leadership,  What Matters Most,  Franklin  Planner,
Writing Advantage, and The Seven Habits. Franklin Covey considers its trademarks
and other proprietary rights to be important and material to its business.  Each
of the marks set forth in italics above is a registered mark or a mark for which
protection is claimed.

     Franklin Covey owns all copyrights on its planners,  books,  manuals,  text
and other printed  information  provided in its training seminars,  the programs
contained within Franklin Planner Software and its instructional  materials, and
its software and  electronic  products,  including  audio tapes and video tapes.
Franklin Covey licenses  rather than sells all  facilitator  workbooks and other
seminar  and  training  materials  in order to limit its  distribution  and use.
Franklin  Covey places  trademark  and copyright  notices on its  instructional,
marketing and advertising materials. In order to maintain the proprietary nature
of its product information,  Franklin Covey enters into written  confidentiality
agreements with certain  executives,  product developers,  sales  professionals,
training  consultants,  other employees and licensees.  Although  Franklin Covey
believes its  protective  measures  with respect to its  proprietary  rights are
important, there can be no assurance that such measures will provide significant
protection from competitors.

EMPLOYEES

     As of  August  31,  2000,  Franklin  Covey  had  3,988  full and  part-time
associates,  including 1,491 in sales, marketing and training; 1,597 in customer
service and retail;  641 in production  operations and distribution;  and 259 in
administration  and support  staff.  None of  Franklin  Covey's  associates  are
represented by a union or other collective bargaining group. Management believes
that its  relations  with its  associates  are  good.  Franklin  Covey  does not
currently  foresee a shortage  in  qualified  personnel  needed to  operate  the
Company's business.


ITEM 2. PROPERTIES

     Franklin Covey's  principal  business  operations and executive offices are
located in Salt Lake City,  Utah and Provo,  Utah.  The Company's Salt Lake City
facilities  currently  consist of seven  buildings  with  approximately  860,000
available  square  feet,  including   approximately   551,000  square  feet  for
manufacturing,  distribution,  and warehousing, and approximately 309,000 square
feet for administration. Franklin Covey owns all of the Company's Salt Lake City
facilities,  subject to mortgages of approximately $2.9 million as of August 31,
2000. The Company's Provo,  Utah operations  consisted of four buildings located
within a  fifteen-mile  area.  As part of its  restructuring  plan,  the Company
exited its leased office space located in two of the Provo  buildings,  totaling
approximately  119,000 square feet, during fiscal 2000. The Company entered into
a sublease  agreement  for the majority of the  remaining  life of the Company's


                                       14
<PAGE>

lease  obligation on the office space.  The sublease  agreement  specifies  base
rental rates and requires the subleasee to pay all direct costs  incurred by the
Company, including taxes and maintenance.  The Company occupies all or a portion
of the  remaining  two  buildings  located in Provo,  with total leased space of
approximately  54,000  square feet as of August 31,  2000.  These two  buildings
house a call center and additional office space used by certain divisions of the
Company. Lease contracts on the Provo buildings terminate intermittently through
the year 2009. Also in connection with its  restructuring  plan, the Company has
moved its sales and marketing  functions for the training and education business
from the Provo  facilities to eight leased regional sales offices located in New
York, Chicago, Los Angeles, San Francisco,  Columbus, Ohio, Dallas, Atlanta, and
Washington,  D.C. The regional  offices were fully  operational as of August 31,
2000.

     Franklin  Covey also currently  operates 135 retail stores under  operating
leases,  with remaining terms of up to ten years.  Certain of these store leases
include provisions for contingent rentals based on a percentage of sales.

     In addition,  the Company maintains sales,  administrative and/or warehouse
facilities  in or near Salt Lake City;  Phoenix;  Atlanta;  Dallas;  Washington,
D.C.;  and  Bellingham,  Washington.  The Company  also has foreign  offices and
facilities  located in Cambridge,  Calgary,  Ottawa,  Tokyo,  London,  Brussels,
Toronto,  Vancouver,  Montreal, Sydney, Brisbane, Mexico City, Guadalajara,  and
Monterrey.  The Toronto office is company  owned,  subject to a mortgage of $1.0
million at August 31,  2000.  All other  international  offices  are  subject to
operating leases that expire  intermittently  through the year 2006. The Company
believes its  facilities  are  adequate  and  suitable for its current  business
needs.


ITEM 3. LEGAL PROCEEDINGS

     The Company is not a party to, nor is any of its  property  subject to, any
material pending legal  proceedings,  nor are any such proceedings  known to the
Company to be contenplated.


ITEM 4. SUBMISSION OF MATTERS TO A VOTE OF SECURITY HOLDERS

     No matters were  submitted to a vote of security  holders during the fourth
quarter of the year ended August 31, 2000.





                                       15
<PAGE>

                                   PART II


ITEM 5. MARKET FOR THE REGISTRANT'S COMMON STOCK AND RELATED SHAREHOLDER MATTERS

     The  Company's  common  stock is listed  and  traded on the New York  Stock
Exchange ("NYSE") under the symbol "FC." The following table sets forth, for the
periods indicated,  the high and low sale prices for the Company's common stock,
as reported on the NYSE  Composite  Tape,  for the fiscal years ended August 31,
2000 and 1999, respectively.

                                                          High            Low
                                                        ---------     ----------

      Fiscal Year Ended August 31, 2000:
              Fourth Quarter.......................     $  8 1/4      $  6 3/8
              Third Quarter........................       11 3/16        6 7/8
              Second Quarter.......................       10 3/16        6 13/16
              First Quarter........................        8 11/16       7

      Fiscal Year Ended August 31, 1999:
              Fourth Quarter.......................     $  9 1/2      $  6 1/16
              Third Quarter........................       13 1/16        9
              Second Quarter.......................       18 3/4        11 7/8
              First Quarter........................       20 3/16       17 1/2

     The Company did not pay or declare dividends on its common stock during the
fiscal years ended August 31, 2000 and 1999. The Company  currently  anticipates
that it will  retain  all  available  funds to  finance  its  future  growth and
business expansion.  The Company does not presently intend to pay cash dividends
in the foreseeable future.

     As of November 1, 2000,  the  Company had  20,643,182  shares of its common
stock outstanding, held by approximately 350 shareholders of record.


ITEM 6.  SELECTED FINANCIAL DATA

FINANCIAL HIGHLIGHTS
<TABLE>
<CAPTION>

August 31,                                     2000             1999             1998             1997              1996
---------------------------------------  ------------------------------------------------------------------------------------
In thousands, except per share data

INCOME STATEMENT DATA:
<S>                                        <C>              <C>              <C>               <C>              <C>
Sales                                      $ 585,199        $ 554,923        $ 546,612         $ 433,272        $ 332,006
Net Income                                    (4,409)          (8,772)          40,058            38,865           34,239
Income (loss) Available to Common
   Shareholders                              (12,414)         (10,647)          40,058            38,865           34,239
Diluted Earnings Per Share                     (0.61)           (0.51)            1.62              1.76             1.53


BALANCE SHEET DATA:
Total Assets                               $ 592,479        $ 623,303        $ 597,277         $ 572,187        $ 268,445
Long-Term Obligations                         65,790            6,543          126,413            94,144            5,500
Shareholders' Equity                         374,053          378,434          341,654           355,405          231,835

</TABLE>



                                       16
<PAGE>

ITEM 7.  MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS
         OF OPERATIONS


OVERVIEW

     Franklin  Covey  Co.  (the  "Company")  provides  integrated  learning  and
performance  solutions to  organizations  and  individuals  designed to increase
productivity and improve skills for leadership, sales, communication,  and other
areas.  Each  solution set includes  capabilities  in training,  consulting  and
assessment, and various application tools available in electronic or paper-based
formats.  The Company's products and services are available through professional
consulting services, public workshops, catalogs, retail stores, and the Internet
at www.franklincovey.com and www.franklincoveyplanner.com.  The Company recently
released a new series of training curricula designed to enhance the productivity
of people who regularly use electronic communication tools such as e-mail, voice
mail,  and the  Internet.  Each of the  modules in the series can be taught in a
variety of environments,  ranging from classes in the Company's new productivity
centers,  located  in certain  retail  stores,  to  computer-based  and  on-line
presentations.  These new  products  are the  latest  additions  to a variety of
products and services that include the Company's well known Franklin Planner and
the best-selling book, "The 7 Habits of Highly Effective People."

     During the first quarter of fiscal 1999, the Company aligned its operations
into the following three Strategic Business Units ("SBUs"):

       o   Consumer Products
       o   Training and Education
       o   International

     The Company is currently in the process of restructuring its operations and
expects to report financial  information under the new structure in fiscal 2001.
Although the Company has substantially  completed  restructuring its operations,
the above SBUs represent the primary  management  measurement tool until the new
reporting structure is implemented. The consumer products SBU is responsible for
distribution  of the  Company's  products  through  its retail  stores,  catalog
operations,  wholesale  channels  (including  contract  stationers),  government
channels,  and the Internet.  The training and  education  SBU,  which  includes
Premier Agendas and personal coaching,  is responsible for training,  consulting
and implementation  services, and delivery of products to business,  government,
and  educational  institutions.  The  international  SBU is responsible  for the
delivery of both products and services outside the United States.  Other revenue
primarily consists of the Company's  commercial  printing  operation,  which was
sold during fiscal 2000, and the National  Institute of Fitness,  which was sold
during fiscal 1998. In addition, corporate functions, which consist primarily of
essential internal support services such as finance, legal, information systems,
and  manufacturing  and  distribution,  were aligned to support the  operational
SBUs.

     The following is a summary of recent business acquisitions by the Company:

          In  December  1999,  the  Company  purchased  a majority  interest  in
     DayTracker.com,  an on-line  provider of scheduling and calendar  services.
     The total purchase  price was $11.0 million in cash and notes payable.  The
     acquired web site and its on-line  scheduling and  organizational  services
     can be accessed on the Internet at www.franklincoveyplanner.com.



                                       17
<PAGE>

          During  September  1999,  the  Company  acquired  the  assets  of  the
     Professional  Resources  Organization  (the Jack  Phillips  Group) for $1.5
     million  in cash.  The  Professional  Resources  Organization  is a leading
     measurement assessment firm specializing in measuring the impact and return
     on investment of training and consulting programs.

          In January 1999, the Company acquired the assets of Khalsa  Associates
     for $2.7 million. Khalsa Associates is a leading sales training company.

          Effective  April 1, 1998, the Company  acquired King Bear, Inc. ("King
     Bear"), a Tokyo,  Japan based company.  King Bear, a former Covey licensee,
     provides  leadership  and time  management  training as well as  publishing
     services. The publishing division of King Bear translated and published The
     7 Habits of Highly  Effective  People in Japanese.  The cash purchase price
     was $5.3 million with  additional  contingent  payments to be made over the
     following  five years  based upon the  operating  results of King Bear over
     that same period.  During  fiscal 2000,  the remaining  earnout  period was
     canceled in consideration for $0.4 million in cash.


RESTRUCTURING

     During the fourth quarter of fiscal 1999, the Company's  Board of Directors
approved a plan to restructure  the Company's  operations,  reduce its workforce
and  formally  exit the majority of its leased  office  space  located in Provo,
Utah. These changes were intended to align the Company's products, services, and
channels in a manner that focuses  Company  resources  on  providing  integrated
learning and performance  solutions to both individuals and  organizations.  The
restructuring was also intended to lay strategic,  operational,  organizational,
and  financial  foundations  for  profitable  growth.  In  connection  with  the
restructuring  plan,  the  Company  recorded  a  restructuring  charge  of $16.3
million,  which is included in the Company's  statement of income for the fiscal
year ended August 31, 1999.  Included in the restructuring  charge were costs to
provide severance and related benefits to former employees,  as well as costs to
formally exit the leased office space. The restructuring  plan was substantially
completed as of August 31, 2000.

     As part of the  restructuring,  the Company provided  severance and related
benefits  to  employees  affected  by the  changes.  The cost to  provide  these
benefits  under the  restructuring  plan was  estimated to be $11.7  million and
covered a  reduction  of  approximately  600  employees  across all areas of the
business.  At August  31,  2000,  the  remaining  accrued  severance  costs were
reviewed  and  reduced  based upon  estimates  of  remaining  liability  for the
severance  program.  The  adjustment  was  primarily  due to favorable  economic
conditions  that reduced the average time necessary for terminated  employees to
find new  employment.  Remaining  accrued  severance  costs are  expected  to be
sufficient for remaining payments related to the severance plan.

     Also  included  in the  restructuring  provision  was a charge  to exit the
majority of the Company's  leased office space in Provo,  Utah. These facilities
contained  sales,  marketing,  and other  functions  primarily  aligned with the
training and  education  SBU.  Before  exiting the lease,  sales and other sales
support functions located in Provo were moved to regional offices located in New
York,  Chicago,  Los  Angeles,  San  Francisco,  Columbus,  Dallas,  Atlanta and
Washington,  D.C.  Remaining  business and support  functions  were moved to the
Company's  corporate  headquarters  located in Salt Lake City, Utah. The Company
anticipated  the  costs to exit the  facilities  and  sublease  the  space to be
approximately  $4.6 million.  During fiscal 2000, the office space was subleased
and the exit accrual was reduced by $0.4 million to reflect  favorable  building
transition  costs.  The  remaining  building  exit  accrual at August  31,  2000
represents  the  difference  between  base  rental  charges  and the  offsetting
expected  sublease  revenue  receipts.  The remaining  accrual is expected to be
sufficient to complete the building exit plan.


                                       18
<PAGE>

RESULTS OF OPERATIONS

     The following table sets forth consolidated income statement data and other
selected operating data expressed as percentages of total sales:

<TABLE>
<CAPTION>

YEAR ENDED
AUGUST 31,                                     2000        1999       1998
---------------------------                 ------------ ---------- ----------
<S>                                            <C>          <C>        <C>
Sales                                          100.0%       100.0%     100.0%
Cost of sales                                   43.4         43.8       39.1
                                              --------     -------    -------
Gross margin                                    56.6         56.2       60.9
                                              --------     -------    -------
Operating expenses:
Selling, general and administrative             46.0         42.4       40.5
Stock option purchase and relocation costs       1.9
Depreciation and amortization                    7.7          7.1        6.1
Restructuring costs                             (0.8)         2.9
Loss on impaired assets                                       3.0
                                              --------     -------    -------
Total operating expenses                        54.8         55.4       46.6
                                              --------     -------    -------
Income from  operations                          1.8          0.8       14.3
                                              --------     -------    -------
Interest income                                  0.3          0.2        0.4
Interest expense                                (1.1)        (1.8)      (1.5)
                                              --------     -------    -------
Net interest expense                            (0.8)        (1.6)      (1.1)
                                              --------     -------    -------
Income (loss) before provision
   (benefit) for income taxes and change
   in accounting   principle                     1.0         (0.8)      13.2
Provision (benefit) for income taxes             1.7         (0.8)       5.5
                                              --------     -------    -------
(Loss) income before change in accounting
   principle                                    (0.7)        (1.6)       7.7
Cumulative effect of change in accounting
   principle, net of tax                                                (0.4)
                                              --------     -------    -------
Net (loss) income                               (0.7)        (1.6)       7.3
Preferred dividends                             (1.4)        (0.3)
                                              --------     -------    -------
(Loss) income available to common
   shareholders                                 (2.1)%       (1.9)%      7.3%
                                                =====       =====        ====


Sales Data:
Consumer Products                               51.8%        48.5%      47.4%
Training and Education                          36.7         37.1       37.9
International                                    8.5          9.1        8.2
Other                                            3.0          5.3        6.5
</TABLE>


                                       19
<PAGE>

FISCAL 2000 COMPARED WITH FISCAL 1999

SALES

The Company's sales, by reportable segment, were as follows (in thousands):
<TABLE>
<CAPTION>

YEAR ENDED AUGUST 31,
                                2000         1999        1998
------------------------- ----------- ------------ -----------
<S>                        <C>         <C>          <C>
Consumer Products          $ 302,944   $ 269,285    $ 258,973
Training and Education       214,646     205,669      207,015
International                 49,955      50,513       45,068
Other                         17,654      29,456       35,556
                          ----------- ------------ -----------
                           $ 585,199   $ 554,923    $ 546,612
                          ----------- ------------ -----------
</TABLE>

     Consumer product sales increased $33.7 million, or 13 percent,  compared to
the prior year.  Increased  sales from the Company's  retail  stores,  wholesale
channels,  and the Internet were  partially  offset by decreased  sales from the
catalog,  mass markets,  and government  products  channels.  Retail store sales
increased as a result of 10 new stores and a 13 percent  increase in  comparable
store sales.  At August 31, 2000, the Company was operating 135 stores  compared
to 125 stores at August 31, 1999.  Comparable store sales growth during the year
was primarily fueled by increased sales of handheld electronic devices,  such as
the Palm V(TM) by Palm, Inc.,  bundled with the Company's  Franklin  Planner(TM)
software, as well as sales of related accessories.  Sales of handheld electronic
devices and accessories  represented a significantly  larger percentage of total
consumer  product  sales  during  fiscal  2000.  As the  popularity  of handheld
electronic  devices  continues to grow,  the Company  anticipates  further sales
growth from these  devices in future  periods.  However,  future sales growth is
dependent upon a number of factors,  including the availability of products from
manufacturers,   changes  in  technology  and  consumer  preferences,   and  the
introduction  of new products from  competitors.  The Company also had increased
sales from its wholesale  channels  (including the contract  stationer  channel)
primarily due to increased demand from existing sales and marketing  agreements,
the successful  introduction of new products,  and the addition of new marketing
and  distribution  agreements.  Increased  Internet  sales  were the  result  of
continued changes in general consumer buying habits, ongoing improvements to the
Company's electronic commerce infrastructure,  and special promotions advertised
in the  Company's  catalogs  and  on  its  web  site  at  www.franklincovey.com.
Increased sales in these channels were partially  offset by decreased sales from
the catalog, mass markets and government products channel. The Company's catalog
operation  continues to be adversely affected by increased Internet sales, which
the Company  attributes to continuing  changes in consumer  buying  preferences.
Although catalog sales declined during fiscal 2000,  catalog sales combined with
Internet sales increased nine percent  compared to the prior year. Sales through
the mass-market  channel decreased due to the termination of an agreement with a
mass-market  distributor.  Government  product  sales  continued to be adversely
affected by  uncertainties  surrounding the potential  closure of GSA depots and
service centers.

                                       20
<PAGE>

     Training and education  sales  increased by $9.0 million,  or four percent,
compared  to  fiscal  1999.   Increased  sales  from  Premier   Agendas,   sales
effectiveness,  and leadership programs were partially offset by decreased sales
from  productivity  seminars  and  personal  coaching.  Premier  Agendas,  which
provides  leadership  and  productivity  solutions to students and others in the
education  market,  increased  sales by 20  percent  over the  prior  year.  The
increase  was  primarily  due to an increase  in the number of schools  that use
Premier's products and services.  Increased sales effectiveness  revenue was due
to new contracts and increased demand for seminars taught by Khalsa  Associates,
which was  acquired by the Company  during  fiscal  1999.  Increased  leadership
program sales were primarily due to improved  organizational  sales,  especially
for  custom   programs,   and  related  business   development   program  sales.
Productivity  program sales decreased primarily due to the timing of specialized
product  orders in the  prior  year and a decline  in public  seminar  revenues.
During fiscal 2000,  the Company  restructured  its public  seminar  operations,
which  resulted in marketing and program  delivery  changes  designed to improve
public seminar profitability. During fiscal 2000, training sales in general were
adversely affected by the relocation of certain sales associates to new regional
sales offices.  Personal  coaching  sales were  adversely  affected by decreased
demand for coaching  from one of its major  clients.  In  response,  the Company
entered into a joint  venture with  American  Marketing  Systems,  Inc., a major
customer of the Personal Coaching division, effective September 1, 2000. The new
company,  Franklin  Covey  Coaching,  LLC,  will  continue  to provide  personal
coaching  services  for the  Company  and other  existing  clients.  The Company
anticipates  that the new venture  will  broaden  the  curriculum  and  services
currently  offered  in order to grow the  personal  coaching  business  over the
long-term while maintaining a substantial portion of the Company's earnings from
coaching activities in current periods.

     International sales decreased $0.6 million, or one percent, compared to the
prior  year.  Increased  sales in  Canada,  Mexico,  and Brazil  were  offset by
decreased sales in Australia,  Japan, the Middle East, and New Zealand. Sales in
Canada  increased  primarily  due to  improved  training  sales  resulting  from
additional sales personnel hired during fiscal 2000 to expand Company operations
in  Canada.  Increased  sales in Mexico  were  primarily  due to two new  retail
stores,  increased catalog sales, and the Company purchasing the Mexico licensee
and  combining  its  operations   with  the  Company's   direct  office  already
established in Mexico. In May 2000, the Company opened a direct office in Brazil
and has since recognized increased sales in that country. Prior to May 2000, all
sales  (primarily  product  sales) were serviced  through the corporate  office.
Decreased sales performance in Australia was due to decreased  training sales at
one of Australia's largest customers, reorganization of the sales force, and the
timing of speaking  engagements by Stephen R. Covey,  which  increased  training
sales  in  the  prior  year.  Sales  in  Japan  decreased  due  to  sales  force
restructuring  and declining book sales.  In fiscal 1999, The 7 Habits of Highly
Effective  Families  book was  released,  while no new major  publications  were
released during fiscal 2000.  Decreased sales in the Middle East were due to the
Company  changing  its business  strategy in the region from a direct  office to
licensee  operations.  As a result,  the Company receives a royalty based upon a
percentage of the licensee's  sales rather than recognizing 100 percent of sales
generated in the Middle East.  Sales  decreased in New Zealand due to closure of
the New Zealand office during fiscal 2000. Future sales and business activity in
New Zealand will be serviced through the Australian office.

     Other sales, which consist primarily of the Company's  commercial  printing
and tabbing  operations,  decreased  $11.8 million,  or 40 percent,  compared to
fiscal  1999.  The  decrease  was  due to the  sale of the  commercial  printing
division of Publishers Press, which was effective February 28, 2000.



                                       21
<PAGE>

GROSS MARGIN

     Gross margin  consists of sales less cost of sales.  The Company's  cost of
sales  includes  materials  used  in the  production  of  planners  and  related
products,  assembly  and  manufacturing  labor  costs,  commissions  of training
consultants,  direct costs of conducting  seminars,  freight,  and certain other
overhead costs.  Gross margin may be affected by, among other things,  prices of
materials,  labor  rates,  product  mix,  changes  in product  discount  levels,
production efficiency, training consultant commissions, and freight costs. Gross
margin was 56.6 percent of sales  compared to 56.2  percent in fiscal 1999.  The
Company's gross margin improved  primarily due to product  write-offs related to
the restructuring  plan which were expensed in fiscal 1999, and to new inventory
procurement  and  management  procedures,  which  reduced  the amount of product
write-offs during fiscal 2000.  Partially offsetting these improvements were the
adverse  effects of product mix  changes,  decreased  sales of certain  training
programs and increased  wholesale channel sales. During fiscal 1999, the Company
began a  restructuring  plan that  examined  all  aspects  of the  business.  In
connection with this review,  certain products and curricula were  discontinued.
Additionally,  the Company actively sought to optimize  inventory levels through
improved  policies and  procedures.  These  improved  procedures had a favorable
effect  on  the  Company's  gross  margin  during  fiscal  2000.  As  previously
described,  the Company  experienced  significantly  increased sales of handheld
electronic devices during fiscal 2000. Although handheld electronic devices have
favorably  affected  sales  performance,  these  electronic  devices  have gross
margins that are lower than the  majority of the  Company's  other  products and
services. As sales of handheld electronic devices continue to grow, and increase
as a percentage of total Company sales,  further gross margin erosion may occur.
In  addition,  decreased  sales of  higher  margin  training  program  revenues,
primarily  productivity programs and personal coaching,  also adversely affected
the Company's gross margin. Increased sales through wholesale channels continues
to  unfavorably  affect the Company's  gross margin through  contracted  pricing
terms that have produced increased sales volume, but at lower margins.

OPERATING EXPENSES

     Selling,  general and administrative ("SG&A") costs increased $34.3 million
to 46.0 percent of sales  compared to 42.4 percent of sales during  fiscal 1999.
Increased   SG&A  expenses  were   primarily  due  to  ongoing   development  of
electronic-based products and services,  electronic commerce channels,  spending
to support expected growth in the Premier business,  newly acquired  businesses,
increased  promotional  expenses,  the  addition  of 10 new retail  stores,  and
increased  consulting  costs  associated with projects  related to the Company's
restructuring  plan. The increases  were partially  offset by a decrease in core
employee costs as a result of headcount  reduction  efforts.  Throughout  fiscal
2000, the Company aggressively  invested in the development and marketing of new
electronic-based  products,  on-line training programs,  and various application
tools.  Due to the  significant  increase  in  handheld  electronic  devices and
related  accessories,  the Company  increased its customer  support services for
these products. Additionally, the Company continued to invest in improvements to
its electronic commerce infrastructure to meet changing consumer preferences and
committed  significant resources to the development of its Internet web site and
other on-line products and services, such as  www.franklincoveyplanner.com.  The
Company believes that the development of on-line products and services, combined
with an  efficient  e-commerce  base  will  enable it to  achieve a  competitive
advantage  in the future by  providing a variety of tools in various  formats to
enable  organizations and individuals to craft effective solutions to meet their
needs. Premier, which develops and produces planners and other solutions for the
educational  market,  increased  its SG&A spending as a result of a new regional
office and additional  headcount  necessary to support expected growth in fiscal
2000 and beyond.  The purchases of the Professional  Resources  Organization and
DayTracker.com,  which were acquired  during fiscal 2000,  have also resulted in
increased  total SG&A  expenses  compared  to the prior year.  The Company  also
increased its promotional spending,  primarily for catalogs and direct mailings,
to advertise new products and to improve public  program  sales.  As part of the
Company's  restructuring  plan,  consultants  have been  engaged  to assist  the
Company with projects such as improving brand  recognition,  improving  accounts
receivable  collections,   expanding  European  operations,  and  other  related
projects that are designed to position the Company for profitable  growth in the
future.

                                       22
<PAGE>

     Depreciation  expense  increased by $3.4 million compared to the prior year
primarily due to purchases of computer  hardware and software,  office furniture
and   fixtures,   manufacturing   equipment,   and  the  addition  of  leasehold
improvements  in new stores and regional  sales  offices.  Amortization  charges
increased by $2.2 million  primarily due to the amortization of goodwill related
to contingent earnout payments made to the former owners of Premier and Personal
Coaching, and the acquisition of DayTracker.com.

STOCK OPTION PURCHASE AND RELOCATION COSTS

     During fiscal 2000, the Company  expensed $11.2 million of additional costs
primarily to reacquire outstanding stock options and to relocate the majority of
its sales  associates  to new  regional  offices.  In an  effort  to reduce  the
potentially  dilutive  effect of  outstanding  options on the Company's  capital
structure,  the Company actively sought to reacquire  outstanding  stock options
from both current and former  employees.  The majority of option  purchase costs
were incurred in connection  with a tender offer made by the Company  during its
third fiscal quarter to purchase all outstanding  options with an exercise price
of $12.25 or higher.  As a result of the tender offer and previous  purchases of
option shares,  the Company acquired 3,294,476 option shares for a total cost of
$8.7 million. The remaining $2.5 million was spent primarily to relocate certain
sales associates to new regional offices.  At August 31, 2000 all regional sales
offices were operating and the Company  expects to see increased  training sales
in future  periods from this new  strategy.  These costs have been included as a
separate expense component in the accompanying  consolidated statement of income
for the fiscal year ended August 31, 2000.

INTEREST EXPENSE

     Interest  expense  decreased $3.7 million  primarily due to lower long-term
debt balances during fiscal 2000. Long-term debt decreased due to the retirement
of $85.0 million of notes payable  during  October 1999.  The notes payable were
retired using existing cash balances and the Company's expanded lines of credit.

INCOME TAXES

     The Company's  effective income tax rate continues to be adversely affected
by non-deductible  goodwill amortization,  the effect of foreign losses, and the
magnified effects of other non-deductible items resulting from decreased taxable
income.  Amortization of goodwill primarily generated from the merger with Covey
Leadership  Center and certain other  acquisitions  is not deductible for income
tax  purposes and had an adverse  effect on the  Company's  effective  tax rate.
During  fiscal 2000,  the effect of foreign  losses was  primarily  comprised of
losses  sustained in Japan,  Australia,  and New Zealand for which no offsetting
tax benefit could be recognized due to uncertain future taxable income to offset
such losses.

PREFERRED STOCK DIVIDENDS

     In connection with the issuance of 750,000 shares of preferred stock in the
fourth quarter of fiscal 1999, the Company completed a subscription offering for
up to an additional  750,000  shares of preferred  stock during fiscal 2000. The
subscription  offering closed during the Company's second quarter of fiscal 2000
with 42,338  shares  purchased  under terms of the  offering.  As a result,  the
increase  in  preferred  stock  dividends  was due to the  full-year  impact  of
previously issued shares and the subscription offering that closed during fiscal
2000.





                                       23
<PAGE>

FISCAL 1999 COMPARED WITH FISCAL 1998

SALES

     Consumer products sales increased $10.3 million, or four percent,  compared
to the prior year.  Sales increases from the Company's  retail stores,  contract
stationer channels, and the Internet were offset by decreased sales from catalog
operations and  government  products.  Retail store sales  increased due to five
additional  stores and a two percent  increase in  comparable  store  sales.  At
August 31, 1999,  the Company was operating  125 retail  stores  compared to 120
stores  at  August  31,  1998.  Comparable  store  sales  growth  was  primarily
attributable to increased sales of  technology-related  products, as well as the
introduction of limited edition  planners such as the Hallmark(R) and Shoebox(R)
planners.  The Company also had increased sales from contract stationer channels
due to increased  demand from new marketing and distribution  agreements.  Sales
from the Internet  channel  have  increased  due to general  changes in consumer
buying  habits and ongoing  enhancements  to the Company's  electronic  commerce
infrastructure.  Increased  sales from these channels were  partially  offset by
decreased  sales from the government  products  group and the Company's  catalog
operations.  Product  sales to the U.S.  government  continued  to be  adversely
affected by changes in the government procurement process. Sales growth in other
distribution  channels,  including retail stores,  contract stationers,  and the
Internet,  continue to have an adverse affect on catalog sales.  Price increases
did not have a material effect on sales growth between the periods.

     Training and education  sales  decreased by $1.3  million,  or one percent,
compared to the prior year. Sales increases from Premier, personal coaching, and
direct product channels were offset by sales decreases in core training programs
and a decline in book  royalties.  Premier  continues to expand its share of the
school agenda market and  recognized a 22 percent  increase in sales,  primarily
from  new  customers.   New  business  from  both  personal   coaching  and  the
direct-products  channel  resulted in increased sales during fiscal 1999.  These
increases in training and education sales were offset by decreased core training
sales,  primarily from corporate/on-site and facilitated programs for leadership
training. In addition,  book royalties decreased due to the decline in royalties
received from The 7 Habits of Highly  Effective  Families book that was released
in fiscal 1998.

     International sales increased by $5.4 million,  or 12 percent,  compared to
the prior year.  The increase was primarily due to the  acquisition  of a former
licensee in Japan,  which  occurred  during the fourth  quarter of fiscal  1998.
Partially offsetting this increase were decreased sales in Canada and the Middle
East. The Company's  Canadian  operations were adversely affected as a result of
labor  disputes at one of its largest  clients.  Also during  fiscal  1999,  the
Company  converted its Middle Eastern  direct office into a licensee  operation.
Although this conversion  reduced expenses and certain other business risks, the
Company only receives licensee  royalties on qualifying sales.  Other geographic
regions recorded nominal sales fluctuations compared to the prior year.

     Other sales,  which consist of the Company's  commercial  printing services
and fitness training sales,  decreased $6.1 million, or 17 percent,  compared to
the prior year.  The decrease was due to the sale of the Company's  Institute of
Fitness, which recognized sales of $6.8 million during fiscal 1998, but was sold
during the fourth  quarter  of fiscal  1998.  The  decrease  resulting  from the
Institute of Fitness sale was partially offset by increased  commercial printing
sales at Publishers' Press.

GROSS MARGIN

     Gross margin was 56.2  percent of sales for fiscal  1999,  compared to 60.9
percent in the prior year.  The Company's  gross margin was  adversely  affected
during  fiscal 1999 by inventory  write-offs,  changes in product  mix,  channel
pricing,  decreased  core training  volume,  and declining book  royalties.  The
Company's  product  mix  continues  to be  affected  by an overall  decrease  in
high-margin  planner  sales and an increase in  lower-margin  technology-related
product  sales.  Increased  sales  from  the  contract  stationer  channel  also
adversely  affected  gross  margin  due to  contracted  pricing  terms that have
resulted in higher unit sales  volume,  but at reduced  margins.  Core  training
programs  offered by the Company have gross  margins that are  generally  higher
than the Company's gross margin on product sales.  Continued  declining sales of


                                       24
<PAGE>

these  higher-margin  programs  resulted in a lower  total gross  margin for the
Company during fiscal 1999.  Additionally,  book royalties received in the prior
year reflect the impact of The 7 Habits of Highly Effective Families,  which was
released in fiscal 1998 and had declining  sales during the year,  thus directly
impacting the Company's gross margin in fiscal 1999.

OPERATING EXPENSES

     Selling,  general and administrative  expenses increased $13.7 million,  to
42.4 percent of sales,  compared to 40.5 percent in the prior year. The increase
was primarily due to the development of electronic-based products and electronic
commerce channels, increased promotional spending during the fourth quarter, and
the  acquisition of King Bear. In addition,  SG&A expenses  increased due to the
opening of five new stores  during  fiscal  1999.  During the year,  the Company
invested heavily to develop and market new  electronic-based  products,  such as
the  Franklin  Planner  for  Microsoft  Outlook(TM).   The  Company  also  spent
significant  amounts to improve its electronic  commerce  infrastructure to meet
changing  consumer  preferences  and  committed  significant  resources  to  the
development  of its Internet web site and other  on-line  products and services.
During the fourth quarter of fiscal 1999, the Company  increased its promotional
spending, primarily for catalogs and direct mailings, to advertise new products,
such as the Millennium edition of the Franklin Planner,  and to improve training
program sales performance. Increased SG&A expenses can also be attributed to the
acquisition  of King Bear  during  fiscal  1998,  which  added  $5.9  million of
incremental  expenses to fiscal 1999.  These increases were partially  offset by
the sale of the  Institute  of  Fitness,  which  recorded  $3.8  million of SG&A
expenses prior to its sale in fiscal 1998.

     Depreciation  charges  increased  by  $3.5  million  over  the  prior  year
primarily  due to new computer  software and hardware  purchased in  conjunction
with the Company's business transformation project and the addition of leasehold
improvements for new stores. Equipment and software purchased in connection with
the business  transformation project are depreciated over estimated useful lives
of three to five years.  Amortization  charges  increased by $3.0 million due to
amortization  of contingent  earnout  payments made during the second quarter of
fiscal 1999 and the  amortization  of certain  business  transformation  project
costs.

RESTRUCTURING COSTS

     During  the  fourth  quarter  of  fiscal  1999,  the  Company  initiated  a
restructuring plan designed to restructure the Company's operations,  reduce its
workforce  and formally  exit the majority of its leased office space located in
Provo,  Utah. As part of the restructuring  plan, the Company intended to reduce
its workforce from 4,200 employees to approximately 3,600 employees. The cost to
provide  severance and related benefits was estimated to be $11.7 million.  Also
included  in the  restructuring  provision  is a charge to exit  certain  leased
office space in Provo,  Utah.  These  facilities  formerly  accommodated  sales,
marketing, and other functions primarily aligned with the training and education
SBU.

LOSS ON IMPAIRED ASSETS

     At each  balance  sheet date,  the  Company  reviews  its  goodwill,  other
intangible  assets,  and other long-term  assets to determine  whether events or
circumstances may have occurred which indicate possible  impairment.  As part of
the  restructuring  plan initiated during the fourth quarter of fiscal 1999, all
programs,  products,  and curriculum  were  evaluated to determine  their future
value in the  restructured  Company.  As a result  of this  evaluation,  certain
products,  services,  and curricula  were  discontinued.  Other  intangible  and
long-term  assets were also  reviewed for future value using  undiscounted  cash
flows or other appropriate  valuation  methodologies.  Based upon this analysis,
the Company  recognized a $16.6 million loss on impaired  long-lived  assets for
the year ended August 31, 1999.

                                       25
<PAGE>

INTEREST EXPENSE

     Interest  expense  increased  $1.6  million,  primarily  due  to  increased
borrowing on the Company's  long-term  line of credit to purchase  shares of the
Company's common stock during fiscal 1999.


INCOME TAXES

     During  fiscal  1999,  the  Company  recognized  income tax expense of $4.5
million.  Although the Company had a loss before  income taxes of $4.2  million,
non-deductible  goodwill  amortization  from the merger  with  Covey  Leadership
Center and other acquisitions, foreign income tax expense, and losses in foreign
countries resulted in a net taxable position for the year. The effect of foreign
losses  is  primarily  comprised  of  losses  sustained  in Japan  for  which no
offsetting  tax benefit  could be  recognized  due to uncertain  future  taxable
income to offset such losses.

PREFERRED STOCK DIVIDENDS

     During the fourth quarter of fiscal 1999, the Company issued 750,000 shares
of Series A Preferred Stock for $75.0 million in cash to a private investor. The
preferred stock dividends accrue at an annual rate of 10 percent and are payable
quarterly in cash or  additional  shares of preferred  stock until July 1, 2002.
Accordingly, the Company accrued $1.9 million in preferred stock dividends as of
August 31, 1999.  Subsequent  to August 31,  1999,  the Company paid the accrued
dividend with additional shares of preferred stock.


QUARTERLY RESULTS

     The following tables set forth selected  unaudited  quarterly  consolidated
financial data for the most recent eight  quarters.  The quarterly  consolidated
financial data reflects, in the opinion of management, all adjustments necessary
to fairly present the results of operations for such periods. Results of any one
or more quarters are not necessarily indicative of continuing trends.

Quarterly Financial Information:
<TABLE>
<CAPTION>

YEAR ENDED AUGUST 31, 2000
                                  ---------- ---------- ---------- ----------
                                      Q1         Q2         Q3         Q4
                                  ---------- ---------- ---------- ----------
In thousands, except per share amounts

<S>                               <C>        <C>        <C>        <C>
Sales                             $ 144,078  $ 145,023  $ 110,759  $ 185,339
Gross margin                         85,053     83,098     57,710    105,130
Restructuring costs                                          (402)    (4,544)
Stock option purchase and
   relocation costs                     491      1,668      8,361        707
Income (loss) before
   provision for income taxes        13,093      5,430    (27,701)    14,731
Net income (loss)                     7,188      2,819    (18,834)     4,418
Preferred dividends                   1,914      2,036      2,028      2,027
Income (loss) available to
   common shareholders             $  5,274   $    783   $(20,862)  $  2,391

Diluted income (loss) per share    $    .26   $    .04   $  (1.02)  $    .12

</TABLE>

                                       26
<PAGE>

<TABLE>
<CAPTION>

YEAR ENDED AUGUST 31, 1999
                                  ---------- ---------- ---------- ----------
                                      Q1         Q2         Q3         Q4
                                  ---------- ---------- ---------- ----------
In thousands, except per share amounts

<S>                               <C>         <C>        <C>        <C>
Sales                             $ 140,362   $137,089   $109,267   $168,205
Gross margin                         86,431     79,128     58,522     87,710
Restructuring costs                                                   16,282
Loss on impaired assets                                               16,559
Income (loss) before
   provision for  income taxes       18,815     11,305     (7,922)   (26,424)
Net income (loss)                    10,913      6,557     (4,595)   (21,647)
Preferred dividends                                                    1,875
Income (loss) available to
   common shareholders            $  10,913   $  6,557   $ (4,595)  $(23,522)

Diluted income (loss) per share   $     .50   $    .31   $   (.22)  $  (1.15)
</TABLE>


     The Company's  quarterly results of operations reflect seasonal trends that
are  primarily the result of customers  who renew their  Franklin  Planners on a
calendar  year basis.  Training  and  Education  sales are  moderately  seasonal
because of the timing of corporate  training,  which is not typically  scheduled
during holiday and vacation  periods,  and the timing of Premier Agenda's sales,
which  occur  primarily  in the  Company's  fourth  quarter.  In  the  Company's
experience,  catalog sales,  retail store sales, and net income tend to be lower
during  the third  quarter  of each  fiscal  year.  The  seasonal  nature of the
Company's operations has historically resulted in higher sales and significantly
higher operating  margins during the first,  second,  and fourth quarters,  with
declines in sales and income  occurring  during the third quarter of each fiscal
year.  The Company  believes  that the  seasonal  pattern of sales and  earnings
during its fiscal year will continue as in the past,  exclusive of restructuring
and other similar charges.

     During  fiscal 2000,  the Company  incurred and expensed  $11.2 million for
other  costs  related  to its  restructuring  plan which  were not  specific  to
severance  or leased  office  space  exit  costs.  These  costs  were  primarily
comprised  of  charges  resulting  from a stock  option  tender  offer and other
purchases of outstanding stock options,  and to relocate sales associates to new
regional sales offices. These costs have been classified as a separate component
of operating expenses. In an effort to reduce the potentially dilutive effect of
stock  options on the  Company's  capital  structure,  the Company was  actively
engaged in purchasing stock options from current and former  employees.  As part
of this strategy,  the Company filed a tender offer  statement with the SEC that
closed  during the Company's  third  quarter of fiscal 2000.  Under terms of the
offer,  the Company  paid cash for the  outstanding  option  shares,  which were
priced  using a market  value  methodology.  As a result of the tender offer and
previous  purchases of option shares,  the Company  reacquired  3,294,476 option
shares for $8.7 million in cash.  The remaining  $2.5 million was primarily used
to relocate the  Company's  sales force to eight new regional  offices that were
opened during fiscal 2000.

     During  the  fourth  quarter  of  fiscal  1999,  the  Company  initiated  a
restructuring  plan that  resulted  in a $16.3  million  charge  to  operations.
Included  in the  restructuring  charge  were  costs  necessary  to  reduce  the
Company's  workforce by approximately  600 employees and to exit the majority of
leased office space in Provo, Utah. The Company reassessed the severance portion


                                       27
<PAGE>

of the  restructuring  accrual  during  the fourth  quarter  of fiscal  2000 and
reduced the remaining accrual by $4.5 million.  The adjustment was primarily due
to favorable economic  conditions that allowed former employees to find new jobs
more quickly than expected and resulted in reduced  severance costs. Also during
fiscal 2000, the Company  exited the leased office space located in Provo,  Utah
and obtained a subleasee for the  property.  After an assessment of the sublease
terms, the Company adjusted its restructuring accrual by $0.4 million during the
third quarter of fiscal 2000 to reflect lower than expected building  transition
costs.  As of August 31, 2000,  accrued  severance  costs  consisted of expected
remaining  severance  and benefit  payments  for affected  employees.  Remaining
accrued leased office space exit costs consisted of items such as the difference
between  the base  rental  charge  and  sublease  revenues  over time and tenant
improvements.  As of August 31, 2000, the  restructuring  plan was substantially
complete and the Company expects that the remaining  restructuring  accrual will
be sufficient to complete its restructuring plan.

     As part of its  restructuring  plan,  and upon review of certain  goodwill,
intangibles,  and other  long-term  assets,  the  Company  recognized  a loss on
impaired assets totaling $16.6 million during the fourth quarter of fiscal 1999.

     Quarterly  fluctuations may also be affected by other factors including the
addition of new institutional  customers,  the introduction of new products, the
timing of large institutional orders, and the opening of new retail stores.


LIQUIDITY AND CAPITAL RESOURCES

     Historically,  the Company's  primary sources of capital have been net cash
provided  by  operating  activities,  long-term  borrowing,  and  line-of-credit
financing.   Working  capital  requirements  have  also  been  financed  through
short-term borrowing and line-of-credit financing. In addition to these sources,
the Company issued  preferred stock to a private  investor in the fourth quarter
of fiscal 1999, and to existing  shareholders  through a  subscription  offering
during fiscal 2000. The  subscription  offering closed on November 30, 1999 with
42,338 shares of preferred  stock  purchased  under terms of the  offering.  The
preferred stock issued to shareholders was substantially  identical to preferred
shares  previously  issued  to the  private  investor.  Net  proceeds  from  the
subscription offering were $4.1 million.

     Net cash provided by operating  activities  during fiscal 2000 and 1999 was
$50.6  million  and $36.0  million,  respectively.  Adjustments  to net loss for
fiscal 2000 included $48.5 million of depreciation and amortization charges. The
primary  sources of cash from operations  resulted from improved  collections of
accounts  receivable  and reduced  inventories.  In contrast  with recent fiscal
years, the collection of accounts receivable resulted in a net source of cash to
the  Company  in spite of  continued  fourth  quarter  sales  growth at  Premier
Agendas.  During fiscal 2000, the Company  implemented  new accounts  receivable
collection  policies and  procedures at its core  operations,  which reduced the
number of receivable days  outstanding and improved cash flows. The Company also
implemented  new inventory  procedures  designed to optimize  inventory  levels,
which  contributed  to reduced  inventory  levels  compared with the prior year.
Additionally,  the Company  utilized certain income tax benefits and various tax
strategies to minimize  required  income tax payments  throughout  the year. The
primary  uses of cash in fiscal  2000 were  payments  related  to the  Company's
restructuring  plan for severance  and building exit costs,  and the purchase of
stock  options and payments for sales  associate  relocation  expenses.  For the
fiscal  year ended  August 31,  1999,  adjustments  to net loss  included  $43.5
million of amortization and  depreciation,  $16.6 million for losses on impaired
assets and a net increase of $10.5 million in deferred tax assets. The change in
deferred taxes primarily  represents an increase in current  deferred tax assets
generated in fiscal 1999.  The primary uses of cash for  operational  activities
were increases in inventory of $12.0 million and increased  receivables totaling
$8.9 million.  Inventories  increased primarily due to an increase in the number
of  Franklin  Planner  designs,  new  binder  models in stock and  higher  costs
associated  with  electronic  products.  Accounts  receivable  increased  due to
increased sales at Premier, which has seasonal sales that occur primarily during
the Company's  fourth quarter.  In connection with its  restructuring  plan, the
Company  recorded a $16.2 million  accrual in fiscal 1999 for expected  costs to
reduce the workforce and exit certain leased office space,  which is included as
a component of cash flows from operations.  Cash used to pay income taxes is the


                                       28
<PAGE>

result of quarterly  payments on expected  taxable earnings that exceeded actual
taxable income for the year. The increase in payables and accrued liabilities is
primarily  due to the timing of goods and services  received  and  corresponding
payments.

     Net cash used for  investing  activities  during fiscal years 2000 and 1999
was $38.9 million and $40.7 million, respectively. For the year ended August 31,
2000, the Company used $24.5 million of cash to purchase  computer  hardware and
software,  manufacturing equipment,  leasehold improvements,  and other property
and equipment. The Company used $16.3 million to pay contingent earnout payments
to the former owners of Premier Agendas and personal coaching. In addition,  the
operations  of  Professional  Resources  Organization  and  Daytracker.com  were
acquired  during fiscal 2000 for $4.5 million in cash. The Company also sold the
assets of the  commercial  division of  Publishers  Press,  a printing  services
subsidiary,  for  $11.0  million  in  cash  and  a  $2.4  million  secured  note
receivable. Net cash proceeds to the Company from the sale totaled $6.4 million.
During  fiscal  1999,  the  Company  paid $14.8  million in  contingent  earnout
payments and spent an additional $4.2 million to acquire other businesses during
the  year,  including  Khalsa  Associates,  a sales  training  company.  Capital
expenditures during fiscal 1999 totaled $23.0 million and consisted primarily of
an addition to one of the Company's buildings, new store leasehold improvements,
computer hardware and software, and other manufacturing  equipment.  The Company
also  received  $1.3  million  in cash  from  the  sale of  certain  land  and a
non-business related building.

     Net  cash  used for  financing  activities  during  fiscal  2000 was  $18.0
million,  compared to net cash  proceeds  of $2.4  million in fiscal  1999.  The
primary  source and use of cash was related to the  expansion  of the  Company's
line of credit and the retirement of certain notes payable.  At August 31, 1999,
the Company had $85.0  million of senior  unsecured  notes  payable  (the "Notes
Payable")  outstanding.  The Notes  Payable  required  the  Company to  maintain
certain  financial ratios and net worth levels until the Notes Payable were paid
in full. Due to restructuring  charges in the fourth quarter of fiscal 1999, the
Company was not in compliance  with the terms of the Notes Payable.  The Company
did not obtain a waiver of the terms of the Notes Payable,  and during the first
quarter of fiscal  2000,  the Notes  Payable  were  retired at par plus  accrued
interest.  Also during the first quarter of fiscal 2000, the Company  obtained a
new line of credit from existing  lenders that  maintained  the Company's  $10.0
million  short-term  line of credit,  but expanded the long-term  line to $100.0
million. The $100.0 million long-term line was subsequently scaled back to $73.0
million as a result of the Company's  guarantee  related to the management stock
loan program.  The Company used existing cash and its expanded line of credit to
retire the Notes Payable. During fiscal 1999, the Company used $40.7 million for
payments on  long-term  debt,  primarily  on its  long-term  line of credit.  In
addition,  the Company used $32.7  million to purchase  2,126,000  shares of its
common  stock  during  fiscal 1999.  The primary  source of cash from  financing
activities  during  fiscal 1999 was the issuance of 750,000  shares of preferred
stock to a private investor for $75.0 million.

     At  August  31,  2000,  the  Company  had  unsecured  bank  lines of credit
available for working capital needs totaling $103.0 million. The Company's lines
of credit  consisted  of a $10.0  million  short-term  line of  credit,  a $20.0
million  short-term  line  of  credit,  and a  $73.0  million  long-term  credit
facility.  On August 31, 2000, the Company had $17.9 million  outstanding on the
short-term  lines of credit and $55.0 million  outstanding on the long-term line
of credit. The line of credit agreements require the Company to maintain certain
financial  ratios and  working  capital  levels,  excluding  the impact of stock
option  repurchases  during fiscal 2000. At August 31, 2000,  the Company was in
compliance with the terms of the line of credit  agreements.  The Company's line
of credit agreements expire on December 1, 2001.



                                       29
<PAGE>

     During  fiscal  2000,  the  Company  announced  the  implementation  of  an
incentive based compensation  program that includes a loan program from external
lenders  to  certain  managers  for the  purpose  of  purchasing  shares  of the
Company's  common  stock.  The  program  gives  management  of the  Company  the
opportunity to purchase shares of the Company's common stock on the open market,
and from shares purchased by the Company,  by borrowing on a full-recourse basis
from the external lenders.  The Company has facilitated the loans by providing a
guarantee to the lenders. The program will total approximately $33.0 million and
the  Company  has  facilitated  the  purchase  of  open-market  shares to ensure
compliance with appropriate SEC trading rules and regulations.  As of August 31,
2000, the Company had facilitated  the purchase of 3,559,000  shares with a cost
of $30.0 million for the loan program.

     Going forward,  the Company will continue to incur costs  necessary for the
development  of  on-line  products,   electronic  commerce  channels,  strategic
acquisitions  and  joint  ventures,  retail  store  buildouts  and  renovations,
regional office leasehold improvements, and other costs related to the growth of
the business. Cash provided by operations,  available lines of credit, and other
financing   alternatives  will  be  used  for  these  expenditures.   Management
anticipates that its existing capital resources will be sufficient to enable the
Company to maintain its current  level of  operations  and its planned  internal
growth  for the  foreseeable  future.  The  Company  also  continues  to  pursue
additional financing alternatives as it positions itself for future growth.

REGULATORY COMPLIANCE

     The Company is  registered in all states that have a sales tax and collects
and remits  sales or use tax on retail sales made through its stores and catalog
sales.  Compliance with environmental laws or regulations has not had a material
effect on the Company's  operations.  Inflation has not had a material effect on
the Company's  operations.  However,  future inflation may have an impact on the
price of materials used in planners and related  products,  including  paper and
leather  materials.  The Company may not be able to pass on such increased costs
to its customers.


"SAFE HARBOR" STATEMENT UNDER THE PRIVATE SECURITIES LITIGATION
REFORM ACT OF 1995

     With the exception of historical  information  (information relating to the
Company's  financial  condition and results of operations at historical dates or
for historical periods),  the matters discussed in this Management's  Discussion
and Analysis of Financial  Condition and Results of Operations and elsewhere are
forward-looking statements that necessarily are based on certain assumptions and
are subject to certain risks and uncertainties.  Such uncertainties include, but
are  not  limited  to,  unanticipated  developments  in any  one or  more of the
following areas: the integration of acquired or merged businesses, management of
growth,  unanticipated  costs,  delays or  outcomes  relating  to the  Company's
restructuring plan, availability of financing sources, dependence on products or
services,  the  rate  and  consumer  acceptance  of new  product  introductions,
competition,  the number  and  nature of  customers  and their  product  orders,
pricing, pending and threatened litigation,  and other risk factors which may be
detailed  from  time  to  time  in the  Company's  press  releases,  reports  to
shareholders and in filings with the Securities and Exchange Commission ("SEC").

     While the Company has a broad  customer  base,  it is subject to  variables
over which it has no direct control such as  innovations in competing  products,
the general transition from paper-based products to electronic or internet based
products,  changing corporate  policies on the part of the Company's  customers,
and competition from others in the industry. In addition, the Company is subject
to  changes  in  costs  of  supplies  necessary  to  produce  its  products  and
distribution  of those products.  The Company's  business is subject to seasonal
variations and including sales in non-United States countries. Sales outside the
United States potentially  present  additional risks such as political,  social,
and economic instability.



                                       30
<PAGE>

     The  market  price of the  Company's  common  stock has been and may remain
volatile.  In addition,  the stock markets in general have recently  experienced
increased volatility.  Factors such as quarter to quarter variations in revenues
and earnings or the failure of the Company to meet analysts'  expectations could
have a significant  impact on the market price of the Company's common stock. In
addition,  the price of the common stock can change for reasons unrelated to the
performance of the Company.

     These forward-looking  statements are based on management's expectations as
of the date hereof,  and the Company does not  undertake any  responsibility  to
update any of these  statements  in the future.  Actual future  performance  and
results  will  differ  and may  differ  materially  from  that  contained  in or
suggested  by these  forward-looking  statements  as a result of the factors set
forth in this  Management's  Discussion and Analysis of Financial  Condition and
Results of Operations and elsewhere in the Company's filings with the SEC.


ITEM 7a. QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK

MARKET RISK OF FINANCIAL INSTRUMENTS

     The Company has  exposure to market  risk from  foreign  currency  exchange
rates and  changes  in  interest  rates.  To manage  the  volatility  related to
currency   exchange  rates,   the  Company   entered  into  limited   derivative
transactions to manage  well-defined  foreign exchange risks during fiscal 2000.
As of August 31, 2000 the Company had derivative  instruments  outstanding which
were used to hedge  foreign  exchange  risks on certain  receivable  and payable
balances.  The foreign  exchange  contracts  were  accounted for using  existing
accounting  standards and will be subject to the  provisions of SFAS No. 133 and
related  pronouncements in fiscal 2001.  Corresponding gains and losses on these
and other  derivative  contracts  were  immaterial for the year ended August 31,
2000. As the Company continues to expand  internationally,  the Company's use of
foreign  exchange  contracts  may grow in order to manage the  foreign  currency
risks to the Company.  As of August 31,  2000,  the Company had not entered into
derivative instruments to hedge its exposure to interest rate risk.


EURO CONVERSION

     On January 1, 1999, the European Monetary Union ("EMU"), which is comprised
of 11 out of the 15 member  countries  of the European  Union,  introduced a new
common  currency,  the "Euro." During the transition  period between  January 1,
1999 and January 1, 2002,  both the Euro and national  currencies  will coexist.
The national currencies will remain legal tender until at least January 1, 2002,
but not later than July 1, 2002. The Company currently transacts business in EMU
countries using the national  currencies and translates the financial results of
those countries in accordance with current accounting  pronouncements.  Further,
the Company has not  experienced,  nor does it expect to experience,  a material
adverse impact on its financial condition,  results of operations,  or liquidity
as a result of the Euro conversion.



                                       31
<PAGE>

ITEM 8.  FINANCIAL STATEMENTS AND SUPPLEMENTARY DATA


REPORT OF INDEPENDENT PUBLIC ACCOUNTANTS

To Franklin Covey Co.:

We have audited the accompanying  consolidated  balance sheets of Franklin Covey
Co. (a Utah  corporation)  and  subsidiaries as of August 31, 2000 and 1999, and
the  related  consolidated   statements  of  income  and  comprehensive  income,
shareholders'  equity and cash  flows for each of the three  years in the period
ended August 31, 2000. These financial  statements are the responsibility of the
Company's  management.  Our  responsibility  is to  express  an opinion on these
financial statements based on our audits.

We conducted our audits in accordance with auditing standards generally accepted
in the United States. Those standards require that we plan and perform the audit
to obtain reasonable  assurance about whether the financial  statements are free
of material misstatement. An audit includes examining, on a test basis, evidence
supporting  the amounts and  disclosures in the financial  statements.  An audit
also includes assessing the accounting principles used and significant estimates
made by  management,  as well as  evaluating  the  overall  financial  statement
presentation.  We believe  that our audits  provide a  reasonable  basis for our
opinion.

In our opinion,  the financial  statements  referred to above present fairly, in
all material respects, the consolidated financial position of Franklin Covey Co.
and  subsidiaries  as of August  31,  2000 and 1999,  and the  results  of their
operations  and their cash flows for each of the three years in the period ended
August 31, 2000 in conformity with accounting  principles  generally accepted in
the United States.




ARTHUR ANDERSEN LLP

Salt Lake City, Utah
September 28, 2000






                                       32
<PAGE>

<TABLE>
<CAPTION>


FRANKLIN COVEY CO.
CONSOLIDATED BALANCE SHEETS

AUGUST 31,                                                                               2000             1999
-----------------------------------------------------------------------------------------------------------------
In thousands, except share data

ASSETS
     Current assets:
<S>                                                                              <C>               <C>
         Cash and cash equivalents                                               $     21,242      $    26,781
         Accounts receivable, less allowance for doubtful
           accounts of $3,350 and $4,074, respectively                                 84,747           92,500
         Inventories                                                                   53,599           59,780
         Income taxes receivable                                                                         3,912
         Deferred income taxes                                                         12,916           16,357
         Other assets                                                                  20,531           12,316
                                                                                --------------    -------------
              Total current assets                                                    193,035          211,646

     Property and equipment, net                                                      121,556          127,863
     Goodwill and other intangibles, net                                              258,475          267,185
     Other assets                                                                      19,413           16,609
                                                                                -------------     -------------
                                                                                 $    592,479      $   623,303
                                                                                =============     =============

LIABILITIES AND SHAREHOLDERS' EQUITY
     Current liabilities:
         Lines of credit                                                         $     17,884      $     1,396
         Accounts payable                                                              28,251           33,038
         Accrued compensation                                                          13,598           10,414
         Accrued acquisition earnouts                                                     700           15,900
         Accrued restructuring costs                                                    5,160           16,200
         Other accrued liabilities                                                     42,046           35,992
         Income taxes payable                                                           4,645
         Current portion of long-term debt                                              6,873           90,010
         Current portion of capital lease obligations                                     540              558
                                                                                --------------    --------------
              Total current liabilities                                               119,697          203,508

     Line of credit                                                                    55,000
     Long-term debt, less current portion                                               7,125            5,624
     Capital lease obligations, less current portion                                      380              919
     Deferred compensation liability                                                    3,285
     Deferred income taxes                                                             32,939           34,818
                                                                                --------------    --------------
              Total liabilities                                                       218,426          244,869
                                                                                ==============    ==============

     Commitments and contingencies (Notes 6, 8, 10 and 20)

     Shareholders' equity:
         Preferred stock - Series A, no par value; convertible
           into common stock at $14 per share; 4,000,000 shares
           authorized, 811,088 shares and 750,000 shares issued,
           respectively, at $100 per share                                             80,967           75,000
         Common stock, $.05 par value; 40,000,000 shares
           authorized, 27,055,894 shares issued                                         1,353            1,353
         Additional paid-in capital                                                   225,748          235,632
         Retained earnings                                                            186,711          199,125
         Note receivable                                                                 (894)
         Restricted stock deferred compensation                                           (58)            (320)
         Accumulated other comprehensive loss                                            (122)            (782)
         Treasury stock at cost, 6,439,329 and 6,676,373 shares, respectively        (119,652)        (131,574)
                                                                                --------------    --------------
              Total shareholders' equity                                              374,053          378,434
                                                                                --------------    --------------
                                                                                 $    592,479      $   623,303
                                                                                ==============    ==============
See accompanying notes to consolidated financial statements.
</TABLE>


                                       33
<PAGE>



FRANKLIN COVEY CO.
CONSOLIDATED STATEMENTS OF INCOME AND COMPREHENSIVE INCOME
<TABLE>
<CAPTION>

YEAR ENDED AUGUST 31,                                                      2000              1999             1998
---------------------------------------------------------------------------------------------------------------------
In thousands, except per share data
<S>                                                                 <C>               <C>              <C>
Sales                                                              $     585,199     $     554,923     $    546,612
Cost of sales (exclusive of stock option purchase
   costs totaling $2,113  in fiscal 2000)                                254,208           243,132          213,888
                                                                   -------------     -------------     ------------
     Gross margin                                                        330,991           311,791          332,724

Selling, general and administrative (exclusive of stock option
   purchase and relocation costs totaling $9,114 in fiscal 2000)         269,303           235,003          221,303
Stock option purchases and relocation costs                               11,227
Depreciation and amortization                                             45,167            39,539           33,028
Restructuring costs                                                       (4,946)           16,282
Loss on impaired assets                                                                     16,559
                                                                    -------------     -------------     ------------
     Income from operations                                               10,240             4,408           78,393

Interest income                                                            1,665             1,278            1,954
Interest expense                                                          (6,178)           (9,912)          (8,316)
Other expense, net                                                          (174)
                                                                    -------------     -------------     ------------
     Income (loss) before provision for income taxes
       and cumulative effect of accounting change                          5,553            (4,226)          72,031
Provision for income taxes                                                 9,962             4,546           29,893
                                                                    -------------     -------------     ------------
     (Loss) income before cumulative effect of accounting change          (4,409)           (8,772)          42,138
       Cumulative effect of accounting change, net of tax (Note 16)                                          (2,080)
                                                                    -------------     -------------     ------------
     Net (loss) income                                                    (4,409)           (8,772)          40,058
Preferred stock dividends                                                  8,005             1,875
                                                                    -------------     -------------     ------------
     Net (loss) income available to common shareholders             $    (12,414)     $    (10,647)     $    40,058
                                                                    -------------     -------------     ------------
(Loss) income from continuing operations per share:
         Basic                                                      $       (.61)     $       (.51)     $      1.75
         Diluted                                                            (.61)             (.51)            1.70
Cumulative effect of accounting change, net of tax, per share:
         Basic                                                                                                 (.09)
         Diluted                                                                                               (.08)
                                                                    -------------     -------------     ------------
Net (loss) income per share:
         Basic                                                      $       (.61)    $        (.51)   $        1.66
         Diluted                                                            (.61)             (.51)            1.62
                                                                    -------------     -------------     ------------
Weighted average number of common and common equivalent shares:
         Basic                                                            20,437            20,881           24,091
         Diluted                                                          20,437            20,881           24,726
                                                                    -------------     -------------     ------------

COMPREHENSIVE INCOME:

Net (loss) income available to common shareholders                  $    (12,414)     $    (10,647)   $      40,058
Foreign currency translation adjustments                                     660             1,468           (1,316)
                                                                    -------------     ----------------  -------------
Comprehensive (loss) income                                         $    (11,754)     $     (9,179)   $      38,742
                                                                    -------------     ---------------   -------------

</TABLE>


See accompanying notes to consolidated financial statements.


                                       34
<PAGE>





FRANKLIN COVEY CO.
CONSOLIDATED STATEMENTS OF SHAREHOLDERS' EQUITY
<TABLE>
<CAPTION>




                                                                                                  ACCUM-
                                 SERIES A                                                        ULATED
                            PREFFERED STOCK  COMMON STOCK                                         OTHER   TREASURY STOCK     TOTAL
                             --------------  ------------  ADDITIONAL            NOTES  DEFERRED COMPRE-  --------------     SHARE-
                                                            PAID-IN   RETAINED  RECEIV- COMPEN-  HENSIVE                   HOLDERS'
                             SHARES AMOUNT  SHARES  AMOUNT  CAPITAL   EARNINGS   ABLE   SATION    LOSS    SHARES  AMOUNT    EQUITY
------------------------------------------------------------------------------------------------------------------------------------
In thousands
<S>                               <C>      <C>     <C>     <C>       <C>        <C>    <C>       <C>     <C>     <C>       <C>
Balance at August 31, 1997        $         27,056 $ 1,353 $239,699  $169,714   $      $(1,495)  $ (934) (2,373) $(52,932) $355,405

Tax benefit from exercise
  of affiliate stock options                                    266                                                             266
Issuance of common stock
  from treasury                                              (1,913)                                        247     5,515     3,602
Purchase of treasury shares                                                                              (2,687)  (57,013)  (57,013)
Deferred compensation
  amortization                                                                             652                                  652
Other comprehensive loss                                                                         (1,316)                     (1,316)
Net income                                                             40,058                                                40,058
                             ----   ------  ------ -------  -------  --------  ------  -------  -------  ------  --------   -------
Balance at August 31, 1998                  27,056   1,353  238,052   209,772             (843)  (2,250) (4,813) (104,430)  341,654

Issuance of Series A
   Preferred Stock            750   75,000                                                                                   75,000
Preferred stock dividends                                              (1,875)                                               (1,875)
Tax benefit from exercise
   of affiliate stock options                                 1,320                                                           1,320

Issuance of common stock
   from treasury                                             (3,740)                                        263     5,566     1,826
Purchase of treasury shares                                                                              (2,126)  (32,710)  (32,710)
Deferred compensation
   amortization                                                                            523                                  523
Other comprehensive income                                                                        1,468                       1,468
Net loss                                                               (8,772)                                               (8,772)
                             ----   ------  ------  ------   -------  --------  ------ -------   ------  ------   -------   -------
Balance at August 31, 1999    750   75,000  27,056   1,353  235,632   199,125             (320)    (782) (6,676) (131,574)  378,434

Issuance of Series A
    Preferred Stock            42    4,092                                                                                    4,092
Preferred stock dividends                                              (8,005)                                               (8,005)
Tax benefit from exercise
   of affiliate stock options                                   557                                                             557
Issuance of common stock
   from treasury                                            (10,441)                                        925    17,404     6,963
Purchase of treasury shares                                                                                (688)   (5,482)   (5,482)
Issuance of note receivable
   from sale of common stock                                                     (894)                                         (894)
Deferred compensation
   amortization                                                                            262                                  262
Other comprehensive income                                                                          660                         660
Dividends on preferred stock
  paid with additional
  shares of preferred stock    19   1,875                                                                                     1,875
Net loss                                                               (4,409)                                               (4,409)
                            ----- -------   ------ -------  --------  --------  ------  ------  -------  ------  --------   -------
Balance at August 31, 2000    811 $80,967   27,056 $ 1,353 $225,748  $186,711  $ (894)  $  (58)  $ (122) (6,439)$(119,652) $374,053
                            ===== =======   ====== =======  ========  ========  ======  ======  =======  ======  ========   =======
</TABLE>

See accompanying notes to consolidated financial statements.


                                       35
<PAGE>




FRANKLIN COVEY CO.
CONSOLIDATED STATEMENTS OF CASH FLOWS
<TABLE>

<CAPTION>

YEAR ENDED AUGUST 31,                                                     2000             1999             1998
------------------------------------------------------------------     -----------      -----------      -----------
In thousands

CASH FLOWS FROM OPERATING ACTIVITIES:
<S>                                                                    <C>              <C>              <C>
   Net (loss) income                                                   $  (4,409)       $  (8,772)       $  40,058
   Adjustments to reconcile net (loss) income to net cash
      provided by operating activities:
      Depreciation and amortization                                       48,510           43,547           38,626
      Loss on impaired assets                                                              16,559
      Deferred income taxes                                                1,562          (10,503)             613
      Restricted stock deferred compensation amortization                    262              522              652
      Loss on sale of assets                                                 295              673              317
      Changes in assets and liabilities, net of effects from
      acquisitions:
         Decrease (increase) in accounts receivable                        4,639           (8,879)          (9,995)
         Decrease (increase) in inventories                                3,943          (11,981)           8,061
         Increase in other assets and other long-term liabilities         (8,056)          (3,868)         (12,044)
         Increase (decrease) in accounts payable
         and accrued liabilities                                           5,804           10,966           (4,495)
         Decrease) increase in accrued restructuring costs               (11,040)          16,200
         Increase (decrease) in income taxes payable                       9,113           (8,491)          12,261
                                                                       -----------      -----------      -----------
      Net cash provided by operating activities                           50,623           35,973           74,054
                                                                       -----------      -----------      -----------

CASH FLOWS FROM INVESTING ACTIVITIES:

      Acquisition of businesses, including earnout payments              (21,444)         (19,025)         (16,786)
      Purchases of property and equipment, net of effects from
         acquisitions                                                    (24,523)         (22,996)         (39,239)
      Proceeds from sale of property and equipment                         7,032            1,288           12,210
                                                                       -----------      -----------      -----------
         Net cash used for investing activities                          (38,935)         (40,733)         (43,815)
                                                                       -----------      -----------      -----------

CASH FLOWS FROM FINANCING ACTIVITIES:

      Net increase (decrease) in short-term borrowings                    16,488           (2,229)           (889)
      Proceeds from long-term debt and line of credit, net of effects
         from acquisitions                                                76,308            1,142         119,969
      Payments on long-term debt and capital lease obligations          (109,502)         (40,652)        (87,221)
      Proceeds from issuance of Series A Preferred Stock, net              4,092           75,000
      Purchases of common stock for treasury                              (5,483)         (32,710)        (57,013)
      Proceeds from issuance of treasury stock                             6,069            1,826           3,602
      Payment of preferred stock dividends                                (5,977)
                                                                      ------------      -----------      ----------
         Net cash (used for) provided by financing activities            (18,005)           2,377          (21,552)
                                                                      ------------      -----------      -----------

      Effect of foreign exchange rates                                       778            1,404           (1,316)
                                                                      ------------      -----------      -----------

      Net (decrease) increase in cash and cash equivalents                (5,539)            (979)           7,371
      Cash and cash equivalents at beginning of the year                  26,781           27,760           20,389
                                                                      ------------      -----------      -----------
      Cash and cash equivalents at end of the year                     $  21,242         $ 26,781        $  27,760
                                                                      ------------      -----------      -----------


</TABLE>


See accompanying notes to consolidated financial statements.


                                       36
<PAGE>



FRANKLIN COVEY CO.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS


1. NATURE OF OPERATIONS AND SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES

     Franklin  Covey  Co.  (the  "Company")  provides  integrated  training  and
performance   solutions  to  organizations   and  individuals  in  productivity,
leadership, sales, communication, and other areas. Each solution set may include
components for training and consulting,  assessment, and other application tools
available in  electronic or  paper-based  formats.  The  Company's  products and
services  are  available  through  professional   consulting  services,   public
workshops,  catalogs,  retail stores, and the Internet at  www.franklincovey.com
and www.franklincoveyplanner.com.  The Company's best known products include the
Franklin  Planner and the  best-selling  book, The 7 Habits of Highly  Effective
People.

PRINCIPLES OF CONSOLIDATION

     The accompanying  consolidated financial statements include the accounts of
the Company and its wholly  owned  subsidiaries.  All  significant  intercompany
balances and transactions have been eliminated in consolidation.

PERVASIVENESS OF ESTIMATES

     The  preparation of financial  statements,  in conformity  with  accounting
principles generally accepted in the United States,  requires management to make
estimates  and  assumptions  that  affect  the  reported  amounts  of assets and
liabilities,  the disclosure of contingent assets and liabilities at the date of
the  financial  statements,  and the  reported  amounts of revenues and expenses
during the reporting period. Actual results could differ from those estimates.

CASH EQUIVALENTS

     The Company  considers  all highly  liquid  investments  purchased  with an
original maturity of three months or less to be cash  equivalents.  As of August
31,  2000,  the  Company had demand  deposits at various  banks in excess of the
$100,000 limit for insurance by the Federal Deposit Insurance Corporation.

INVENTORIES

     Inventories  are  stated  at the  lower  of  cost  or  market,  cost  being
determined using the first-in, first-out method. Elements of cost in inventories
include raw materials, direct labor, and manufacturing overhead.

PROPERTY AND EQUIPMENT

     Property and equipment are stated at cost less accumulated  depreciation or
amortization. Depreciation or amortization is calculated using the straight-line
method over the expected useful lives of the assets as follows:
<TABLE>
<CAPTION>

Description                                      Useful Lives
----------------------------------------------------------------

<S>                                              <C>
Buildings                                        15-39 years
Computer hardware and software                       3 years
Machinery and equipment                            3-7 years
Furniture, fixtures and leasehold
   improvements                                    5-7 years
</TABLE>

                                       37
<PAGE>

     Leasehold improvements are amortized over the lesser of the useful economic
life of the asset or the contracted  lease period.  Expenditures for maintenance
and repairs are charged to expense as incurred.  Gains and losses on the sale of
property and equipment are recorded in current operations.

RESTRICTED INVESTMENTS

     The Company's restricted investments are comprised of investments in mutual
funds that are held in a "Rabbi  Trust" and are  restricted  for  payment to the
participants of the Company's  deferred  compensation plan (Note 7). The Company
accounts for its restricted  investments using Statement of Financial Accounting
Standards  ("SFAS") No. 115,  "Accounting  for Certain  Investments  in Debt and
Equity  Securities."  The  Company  determines  the  proper   classification  of
investments at the time of purchase and  reassesses  such  designations  at each
balance sheet date. At August 31, 2000,  the  Company's  restricted  investments
were classified as trading  securities and recorded in other long-term assets in
the accompanying fiscal 2000 consolidated balance sheet.

     In accordance with SFAS No. 115, the unrealized  loss, which was immaterial
for fiscal 2000, has been  recognized in the  accompanying  consolidated  income
statement for fiscal 2000 as a component of selling, general, and administrative
expense.

OTHER LONG-TERM ASSETS

     The  Company  was  recently  involved  in  a  business   reengineering  and
information systems implementation project (the "Project"). Certain costs of the
Project  have been  capitalized  (Note  16).  At August 31,  2000 and 1999,  the
Company had $8.5  million and $10.6  million of net  capitalized  Project  costs
classified  as other  long-term  assets.  Project  costs  are  amortized  over a
five-year period following completion of associated Project phases. As of August
31, 2000, all phases of the Project were completed.

LONG-LIVED ASSETS

     The Company  reviews its  long-lived  assets for impairment at each balance
sheet date for events or changes in  circumstances  that may  indicate  the book
value of an asset may not be recoverable. The Company uses an estimate of future
undiscounted  net cash flows of the  related  asset or group of assets  over the
remaining  life in  measuring  whether the assets are  recoverable.  The Company
assesses the impairment of long-lived assets at the lowest level for which there
are identifiable cash flows that are independent of other groups of assets.

     During the fourth quarter of fiscal 1999,  the Company  initiated a plan to
restructure  its  operations  (Note 2). As part of the  restructuring  plan, all
programs,  products,  and curriculum  were  evaluated to determine  their future
value in the  restructured  Company.  As a result  of this  evaluation,  certain
products,  services,  and curricula were discontinued which impacted the related
long-lived  assets and  goodwill.  Based upon the  results of this  review,  the
Company  recognized a $16.6 million  charge in the fourth quarter of fiscal 1999
for impaired assets related to the discontinued products and programs.  The loss
on  impaired  assets for the year ended  August 31,  1999 was  comprised  of the
following (in thousands):
<TABLE>

<S>                                             <C>
Goodwill and other intangibles                  $     8,234
Other long-term assets                                6,772
Property and equipment                                1,553
                                             ----------------
                                                $    16,559
                                            =================
</TABLE>

                                       38
<PAGE>

     The Company  has  disposed  of these  assets,  as the assets have no market
value or alternative uses to the Company. Impaired goodwill and other intangible
assets were primarily comprised of goodwill generated from previous acquisitions
whose products or services were  discontinued.  Impaired other long-term  assets
primarily   consisted  of  capitalized  costs  for  Project  modules  that  were
determined  to have  no  future  value.  Impaired  property  and  equipment  was
comprised  of  purchased  software  written  off because it was  unusable  and a
printing press that was unable to meet printing quality standards.

FOREIGN CURRENCY TRANSLATION AND TRANSACTIONS

     The  balance  sheet  accounts of the  Company's  foreign  subsidiaries  are
translated  into U.S.  dollars  using the current  exchange  rate.  Revenues and
expenses  are  translated   using  an  average   exchange  rate.  The  resulting
translation  gains or losses are  recorded as  accumulated  other  comprehensive
income  or loss in  shareholders'  equity.  Transaction  gains  and  losses  are
reported in current operations.

REVENUE RECOGNITION

     Revenue is recognized  upon shipment of product or presentation of training
seminars.

PRE-OPENING COSTS

     Pre-opening  costs associated with new retail stores are charged to expense
as incurred. These amounts were not significant for the periods presented in the
accompanying consolidated financial statements.

INCOME TAXES

     The  provision  for income  taxes has been  determined  using the asset and
liability approach of accounting for income taxes. Under this approach, deferred
taxes represent the future tax consequences  expected to occur when the reported
amounts of assets and  liabilities  are  recovered or paid.  The  provision  for
income taxes  represents  income taxes paid or payable for the current year plus
the  change in  deferred  taxes  during the year.  Deferred  taxes  result  from
differences  between the  financial  and tax bases of the  Company's  assets and
liabilities  and are adjusted for changes in tax rates and tax laws when changes
are enacted.

COMPREHENSIVE INCOME

     Comprehensive  income includes  charges and credits to equity accounts that
are not the result of transactions with  shareholders.  Comprehensive  income is
comprised  of net  income  or loss and other  comprehensive  income  items.  The
Company's  comprehensive  income and losses consist of changes in the cumulative
foreign currency  translation  adjustment account. The changes in the cumulative
foreign  currency  translation  adjustment  account are not  adjusted for income
taxes as they relate to specific indefinite investments in foreign subsidiaries.

CONCENTRATIONS OF CREDIT RISK

     Financial   instruments   that   potentially   subject   the   Company   to
concentrations  of credit risk consist  primarily of trade  receivables.  In the
normal course of business,  the Company  provides credit terms to its customers.
Accordingly,  the Company performs  ongoing credit  evaluations of its customers
and maintains  allowances for possible  losses which,  when realized,  have been
within the range of management's expectations.

FAIR VALUE OF FINANCIAL INSTRUMENTS

     The book value of the Company's  financial  instruments  approximates  fair
value. The estimated fair values have been determined using  appropriate  market
information and valuation methodologies.

                                       39
<PAGE>

RECENT ACCOUNTING PRONOUNCEMENTS

     In June 1998, the Financial Accounting Standards Board issued SFAS No. 133,
"Accounting for Derivative  Instruments and Hedging  Activities." This statement
establishes  accounting and reporting  standards requiring that every derivative
instrument  be  recorded on the  balance  sheet as either an asset or  liability
measured  at fair  value and that  changes  in the  derivative's  fair  value be
recognized  currently in earnings unless specific hedge accounting  criteria are
met. SFAS No. 133, as amended by SFAS No. 137, is effective for fiscal  quarters
of fiscal years  beginning  after June 15, 2000.  As a result,  the Company will
adopt the  provisions of SFAS No. 133 in the first  quarter of fiscal 2001.  The
Company expects that the implementation of SFAS No. 133 will not have a material
impact on the Company's results of operations and financial position.

     In December 1999, the  Securities  and Exchange  Commission  ("SEC") issued
Staff Accounting Bulletin No. 101 "Revenue Recognition in Financial  Statements"
("SAB 101").  SAB 101 provides  guidance on the recognition,  presentation,  and
disclosure of revenue in financial  statements.  In June of 2000, the SEC issued
SAB 101B, which extended the implementation date to the Company's fourth quarter
of fiscal  2001.  The Company  does not expect the adoption of SAB 101 to have a
material impact on the Company's results of operations,  financial position,  or
liquidity.

RECLASSIFICATIONS

     Certain reclassifications have been made in the prior periods' consolidated
financial statements to conform with the current year presentation.


2. RESTRUCTURING COSTS

     During the fourth quarter of fiscal 1999, the Company's  Board of Directors
approved a plan to restructure the Company's  operations,  reduce its workforce,
and  formally  exit the majority of its leased  office  space  located in Provo,
Utah. These changes were intended to align the Company's products, services, and
distribution  channels in a manner that focuses  Company  resources on providing
integrated training and performance  solutions to organizations and individuals.
The   restructuring   was  also   intended   to  lay   strategic,   operational,
organizational,  and financial  foundations for profitable growth. In connection
with the restructuring plan, the Company recorded a fourth quarter restructuring
charge of $16.3  million,  which is  included in the  accompanying  consolidated
statement of income for the fiscal year ended  August 31, 1999.  Included in the
restructuring  charge were costs to provide severance and related  benefits,  as
well as costs to formally exit the leased  office space.  As of August 31, 2000,
the Company's restructuring plan was substantially  completed. The components of
the accrued  restructuring  charge and the remaining  accrual balances at August
31, 2000 were as follows (in thousands):
<TABLE>
<CAPTION>

                                         Leased
                                         Office
                           Severance   Space Exit
                             Costs        Costs       Total
                           ----------- ------------ -----------


<S>                          <C>         <C>          <C>
Accrued restructuring
   costs at August 31,1999   $ 11,600    $  4,600     $ 16,200

Restructuring costs paid       (4,641)     (1,453)      (6,094)
Adjustments                    (4,544)       (402)      (4,946)
                             --------    ---------    ---------
Accrued restructuring
   costs at August 31, 2000  $  2,415    $  2,745     $  5,160
                             ========    ========     ========
</TABLE>

                                       40
<PAGE>

     As of August 31,  2000,  accrued  severance  costs  consisted  of  expected
remaining  severance and benefit  payments for terminated  employees.  Remaining
accrued  leased office space exit costs  represent the  difference  between base
rental  charges and the  offsetting  expected  sublease  revenue  receipts.  The
Company expects that the remaining  restructuring  accrual will be sufficient to
complete its restructuring plan.

     The cost to  provide  severance  and  related  benefits  covered  a planned
reduction  of  identified  employees  across  all  areas  of the  business.  The
following table shows the number of employees in each of the Company's operating
segments that have been terminated by the reduction plan:

<TABLE>
<CAPTION>
                                                 Number of
            Operating Segment                    Employees
------------------------------------------    ----------------

<S>                                                     <C>
Consumer products                                       114
Training and education                                  173
International                                            57
Corporate support and other                             226
                                              ----------------
                                                        570
                                              ================
</TABLE>

     The severance cost accrual was established  based upon estimates of factors
such as expected time to find other employment,  expected benefit payments,  and
severance payment type. However,  primarily due to favorable economic conditions
which decreased the average time necessary for terminated  employees to find new
employment,  the  Company  reassessed  its  potential  liability  for  remaining
severance costs.  Accordingly,  the Company reduced the severance accrual during
the fourth  quarter of fiscal  2000 by $4.5  million  to reflect  the  estimated
remaining liability.

     During fiscal 2000, the Company  entered into a sublease  agreement for the
majority of its leased  office space in Provo,  Utah.  In  connection  with this
sublease agreement,  the Company reduced its leased office space exit accrual by
$0.4 million due to  less-than-expected  building  transition costs. The Company
will  continue to monitor  and adjust its  remaining  restructuring  reserves as
necessary.


3. INVENTORIES

     Inventories were comprised of the following (in thousands):

<TABLE>
<CAPTION>


AUGUST 31,
--------------------------------------------------------------
                                         2000            1999
--------------------------------------------------------------
<S>                              <C>             <C>
Finished goods                   $     38,363    $     42,594
Work-in-process                         2,803           4,186
Raw materials                          12,433          13,000
                               --------------- ---------------
                                 $     53,599    $     59,780
                               =============== ===============
</TABLE>


                                       41
<PAGE>

4. PROPERTY AND EQUIPMENT

     Property and equipment were comprised of the following (in thousands):
<TABLE>
<CAPTION>

AUGUST 31,
----------------------------------------------------------------
                                             2000          1999
----------------------------------------------------------------
<S>                                   <C>           <C>
Land and improvements                 $     7,634   $     7,616
Buildings                                  49,623        48,787
Computer hardware and software             69,261        57,305
Machinery and equipment                    42,554        56,287
Furniture, fixtures and
   leasehold improvements                  50,994        50,209
                                     ------------- -------------
                                          220,066       220,204
Less accumulated  depreciation
   and amortization                       (98,510)      (92,341)
                                     ------------- -------------
                                      $   121,556   $   127,863
                                     ============= =============
</TABLE>

Certain land and buildings represent collateral for debt obligations(Note 6).


5. GOODWILL AND OTHER INTANGIBLE ASSETS

     Goodwill  and  other  intangible   assets  consist  of  the  following  (in
thousands):
<TABLE>
<CAPTION>

AUGUST 31,
---------------------------------------------------------------
                                            2000          1999
---------------------------------------------------------------
<S>                                  <C>           <C>
Goodwill                             $   142,755   $   131,595
License rights                            27,000        27,000
Curriculum rights                         61,778        61,752
Trade names and other                     92,517        94,777
                                    ------------- -------------
                                         324,050       315,124
Less accumulated  amortization           (65,575)      (47,939)
                                    ------------- -------------
                                     $   258,475   $   267,185
                                    ============= =============
</TABLE>

Goodwill, representing the excess of cost over the net tangible and identifiable
intangible  assets of  acquired  businesses,  and other  intangible  assets  are
amortized on a straight-line basis over the following estimated useful lives:

                                                 Useful Lives
                                               -----------------

Goodwill                                          5-30 years
License rights                                      40 years
Curriculum rights                                14-30 years
Trade names and other                             4-40 years


                                       42
<PAGE>

6. DEBT

LINES OF CREDIT

     At  August  31,  2000,  the  Company  had  unsecured  bank  lines of credit
available for working  capital needs  totaling  $103.0  million,  of which $30.1
million was  available.  The amounts  outstanding  under the Company's  lines of
credit consisted of the following at August 31, 2000 (in thousands):


$10.0 million current line of credit with interest at the bank's
prime rate (9.5% at August 31, 2000)                              $   6,159

$20.0 million current line of credit with interest at LIBOR plus
1.5% (8.1% at August 31, 2000)                                       11,725
                                                                 -------------

Total current lines of credit                                    $   17,884
                                                                 -------------

$73.0 million long-term credit facility with interest at
the lower of the prime rate or  LIBOR plus 2.0%                  $   55,000
                                                                 =============


     The weighted  average  interest rate on outstanding  current line of credit
debt at August 31, 2000 and 1999 was 8.6 percent and 7.8 percent,  respectively.
The weighted  average  interest  rate on the long-term  credit  facility was 8.7
percent as of August 31, 2000.

     The line of credit  agreements  require  the  Company to  maintain  certain
financial ratios and working capital levels. At August 31, 2000, the Company was
in  compliance  with the terms of the line of credit  agreements.  The Company's
line of credit agreements expire on December 1, 2001.

     Commitment  fees  associated  with the  lines of credit  were $0.7  million
during fiscal 2000.

                                       43
<PAGE>


LONG-TERM DEBT

     Long-term debt was comprised of the following (in thousands):
<TABLE>
<CAPTION>

AUGUST 31,
------------------------------------------------------------------------------------------------
                                                                             2000         1999
------------------------------------------------------------------------------------------------

<S>                                                                       <C>            <C>
Note payable in annual installments of $3,000 plus
interest at 8% through December 2001, unsecured                           $   6,000      $

Note payable in quarterly installments of $574 including interest
at 5.0% through April 2001, unsecured                                         1,679        3,822

Mortgage payable in monthly installments of $18 including interest at
8.5% through August 2016, secured by real estate                              1,619        1,697

Note payable on demand, plus interest at 8.0%, unsecured                      1,396        1,481

Mortgage payable in monthly installments of $14 CDN, including
interest at 7.2% through January 2015, secured by real estate                   997

Note payable to bank, payable in  monthly installments of $20,
including interest at 7.8% through August 2004, secured by equipment            802          976

Mortgage payable in monthly installments of $8 including interest at
9.9% through October 2014, secured by real estate                               688          710

Note payable to bank, payable in monthly installments of $23, plus
interest at prime plus .5% payable through September 2002,
secured by real estate                                                          587          869

Senior unsecured notes payable with interest at 6.6% due semi-annually,
paid in full                                                                              85,000

Note payable to a Japanese bank for YEN 60,000, payable in quarterly
installments of YEN 20,000, paid in full                                                     548

Other mortgages and notes, payable in monthly  installments, interest
ranging from 2.0% to 8.8%, due at various dates  through 2002, secured
by equipment                                                                    230          531
                                                                          ------------ ------------
                                                                             13,998       95,634

Less current portion                                                         (6,873)     (90,010)
                                                                        ------------ ------------
Long-term debt, less current portion                                      $   7,125    $   5,624
                                                                        ============ ============
</TABLE>

     As a result of  restructuring  and impaired asset charges,  the Company was
not in compliance with certain terms of the $85.0 million senior unsecured notes
payable at August 31, 1999.  The Company did not obtain a waiver on the terms of
the debt  covenants,  and during  October  1999,  the Company  retired the $85.0
million  notes  payable  at par plus  accrued  interest.  The  Company  utilized
existing  cash and its  expanded  long-term  line of credit to retire  the notes
payable.  Accordingly,  the $85.0  million  notes  payable  were  reported  as a
component of the current  portion of long-term debt in the  accompanying  fiscal
1999 consolidated balance sheet.

     Future  maturities of long-term debt at August 31, 2000 were as follows (in
thousands):
<TABLE>
<CAPTION>

YEAR ENDING AUGUST 31,
--------------------------------------------------------------
<S>                                                <C>
2001                                               $    6,873
2002                                                    3,697
2003                                                      419
2004                                                      386
2005                                                      209
Thereafter                                              2,414
                                                --------------
                                                   $   13,998
                                                ==============
</TABLE>

                                       44
<PAGE>


7. DEFERRED COMPENSATION LIABILITY

     During fiscal 2000, the Company  established a deferred  compensation  plan
for certain key officers and employees that provides the  opportunity to defer a
portion of their compensation until a later date. Deferred amounts are held in a
"Rabbi Trust", which invests in various mutual funds and/or the Company's common
stock as  directed  by the  participants.  The trust  assets are  recorded  as a
long-term  asset in the  accompanying  fiscal 2000  consolidated  balance  sheet
because such amounts are subject to the claims of creditors.  The  corresponding
deferred compensation  liability represents the amounts deferred by participants
plus any earnings on the trust assets.

8. LEASE OBLIGATIONS

CAPITAL LEASES

     Future  minimum  lease  payments for  equipment  held under  capital  lease
arrangements as of August 31, 2000 were as follows (in thousands):
<TABLE>
<CAPTION>

YEAR ENDING AUGUST 31,
--------------------------------------------------------------
<S>                                                <C>
2001                                               $      592
2002                                                      392
                                                --------------
Total future minimum lease payments                       984
Less amount representing interest                         (64)
                                                --------------
Present value of future minimum lease payments            920
Less current portion                                     (540)
                                                --------------
                                                   $      380
                                                ==============
</TABLE>

     Total assets held by the Company under capital lease arrangements were $4.0
million  with  accumulated  amortization  of $2.2 million as of August 31, 2000.
Amortization   of  capital  lease  assets  is  included  in   depreciation   and
amortization expense in the accompanying consolidated income statements.

OPERATING LEASES

     The  Company  leases  certain  retail  store  and  office  locations  under
noncancelable  operating  lease  agreements  with remaining  terms of one to ten
years.  The following  table  summarizes  future  minimum lease  payments  under
operating leases at August 31, 2000 (in thousands):
<TABLE>
<CAPTION>

YEAR ENDING
AUGUST 31,
-------------------------------------------- -- --------------
<S>                                               <C>
2001                                              $    12,702
2002                                                   11,032
2003                                                   10,231
2004                                                    8,672
2005                                                    5,610
Thereafter                                             13,980
                                                --------------
                                                  $    62,227
                                                ==============
</TABLE>

                                       45
<PAGE>

     Total rental expense for leases under operating lease  agreements was $17.4
million,  $17.6 million, and $16.8 million, for the years ended August 31, 2000,
1999, and 1998, respectively.

     As part of its  restructuring  plan (Note 2), the  Company  exited  certain
leased  office space in Provo,  Utah during  fiscal  2000.  In  connection  with
leaving  the  office  space,  the  Company  obtained  a  noncancelable  sublease
agreement  for  the  majority  of the  Company's  remaining  lease  term  on the
buildings.  Future  minimum lease payments due to the Company from the subleasee
as of August 31, 2000 were as follows:
<TABLE>
<CAPTION>

YEAR ENDING
AUGUST 31,
-------------------------------------------- -- --------------
<S>                                               <C>
2001                                              $     1,792
2002                                                    1,845
2003                                                    1,901
2004                                                    1,958
2005                                                    2,017
Thereafter                                              3,309
                                                --------------
                                                  $    12,822
                                                ==============
</TABLE>


9. ADVERTISING

     Costs for newspaper,  television, radio, and other advertising are expensed
as incurred. Direct response advertising costs consist primarily of printing and
mailing costs for catalogs and seminar  mailers that are charged to expense over
the period of projected benefit,  not to exceed twelve months. Total advertising
costs were $37.2 million,  $33.0 million,  and $26.7 million for the years ended
August 31,  2000,  1999,  and 1998,  respectively.  Prepaid  catalog and seminar
mailer costs reported in other current assets were $5.1 million and $5.7 million
at August 31, 2000 and 1999, respectively.


10. COMMITMENTS AND CONTINGENCIES

PURCHASE COMMITMENTS

     At August 31,  2000,  the  Company had  contracts  with  various  builders,
totaling  $3.2 million,  for  construction  related to new and remodeled  retail
stores.

     The Company also has various purchase commitments for materials,  supplies,
and other items incident to the ordinary conduct of business. In aggregate, such
commitments are immaterial to the Company's operations.

LEGAL MATTERS

     The Company is the subject of certain  legal  actions,  which it  considers
routine to its business activities.  As of August 31, 2000,  management believes
that,  after discussion with its legal counsel,  any potential  liability to the
Company under such actions will not  materially  affect the Company's  financial
position or results of operations.


                                       46
<PAGE>

11. RELATED PARTY TRANSACTIONS

     During the fiscal year ended  August 31,  2000,  the Company  sold  121,250
shares of its common stock to a former CEO of the Company for $0.9  million.  In
consideration  for  the  common  stock,  the  Company  received  a  non-recourse
promissory  note,  due  September  2003,   bearing  interest  at  10.0  percent.
Additionally,  all of the former  CEO's  stock  options  were  canceled  and the
issuance of common stock is being accounted for as a variable  security,  due to
its stock  option  characteristics.  The note  receivable  from the sale of this
stock  has  been  recorded  as  a  reduction  to  shareholders'  equity  in  the
accompanying fiscal 2000 consolidated balance sheet.

     During fiscal 2000, the Company  actively  sought to reacquire  outstanding
options to purchase the Company's common stock (Note 12).  Included in the total
number of option shares reacquired,  the Company purchased 150,000 option shares
from a  Vice-Chairman  of the Board of Directors for $0.4 million.  In addition,
358,000 option shares were purchased from two officers and one former officer of
the Company for a total of $0.8 million. These options were reacquired using the
same valuation methodology as other stock options purchased by the Company.

     As part of the preferred stock offering  completed during fiscal 1999 (Note
12), an affiliate  of the investor was named  Chairman of the Board of Directors
and Chief Executive Officer. The new Chairman and CEO was previously a member of
the Company's Board. In addition,  two affiliates of the investor were appointed
to the Board of Directors.  In connection with the preferred stock offering, the
Company  pays an  affiliate  of the  investor a  monitoring  fee of $100,000 per
quarter.

     Premier  Agendas  ("Premier"),  a  subsidiary  of the  Company,  had  trade
accounts  payable  to various  companies  which are  partially  owned by certain
former  owners of Premier  totaling  $2.1 million and $3.3 million at August 31,
2000 and 1999,  respectively.  In  addition,  Premier  had notes  payable to key
employees and former key employees  totaling $1.4 million and $1.5 million as of
August 31, 2000 and 1999, respectively (Note 6). The notes payable were used for
working capital,  are due upon demand, and have interest rates which approximate
prevailing market rates.

     The Company pays a Vice-Chairman  of the Board of Directors a percentage of
the proceeds  received for seminars that are presented by him. During the fiscal
years ended August 31, 2000, 1999, and 1998, the Company paid $3.3 million, $3.0
million, and $2.4 million, respectively, to the Vice-Chairman for such seminars.

     The  Company,  under  a  long-term  agreement,   leases  buildings  from  a
partnership that is partially owned by a Vice-Chairman of the Board of Directors
and certain  officers of the Company.  Rental  expense  paid to the  partnership
totaled $2.1 million,  $2.1 million,  and $1.8 million,  during the fiscal years
ended August 31, 2000, 1999, and 1998, respectively.

     During fiscal years 2000 and 1998, the Company  purchased  9,000 shares and
500,000  shares of its common stock for $0.1 million and $12.0  million in cash,
respectively,  from a Vice-Chairman  of the Board of Directors.  All shares were
purchased at the existing fair market value on the dates of the transactions.

     In January  1999,  the Company  issued  1,450 shares of its common stock to
each member of the Board of Directors for $17.25 per share.  The purchase  price
was to be paid in the form of  secured  promissory  notes  that were  payable in
three  annual  installments.  During  fiscal  2000,  the  promissory  notes were
canceled and the Company retained the shares of stock.

     During the fiscal year ended August 31, 1999, the Company purchased 130,000
shares of its  common  stock for $2.3  million  in cash,  from an officer of the
Company. The shares were purchased at the existing fair market value on the date
of the transaction.

                                       47
<PAGE>

     During  the  fiscal  years  ended  August 31,  1999 and 1998,  the  Company
purchased  92,000 and 100,000  shares of its common  stock for $1.2  million and
$2.5 million in cash,  respectively,  from a former  officer and director of the
Company.  The shares were  purchased  at the  existing  fair market value on the
dates of the transactions.

     The Company purchased 194,000 shares of its common stock from a director of
the  Company for $3.7  million in cash  during the fiscal year ended  August 31,
1998. Also during fiscal 1998, the Company purchased 57,094 shares of its common
stock from a former  officer of the  Company for $1.1  million.  The shares were
purchased at the existing fair market value on the dates of the transactions.

     During fiscal 1998, the Company sold one of its consulting units to a group
of former  employees for $1.6  million.  The amount is payable to the Company in
six annual  installments  from  September  1998 through  2003.  The Company also
granted certain employees the option to purchase another  consulting unit of the
Company for $1.2  million  payable to the Company in equal  annual  installments
over a ten-year period commencing January 2001. Such option becomes exerciseable
upon the achievement of certain financial thresholds. As of August 31, 2000, the
consulting unit had not yet reached planned financial thresholds and the Company
does not expect that the option will be exercised.


12. CAPITAL TRANSACTIONS

PREFERRED STOCK

     During the fiscal year ended  August 31 1999,  the Company  issued  750,000
shares of Series A Preferred Stock (the "Preferred  Stock") for $75.0 million in
cash to a private  investor.  During  fiscal 2000,  and in  connection  with the
initial issuance of Preferred Stock, the Company filed a registration  statement
with the SEC related to a subscription  offering for up to an additional 750,000
shares of Preferred  Stock.  Common stock  shareholders of record on November 8,
1999 received a non-transferable  right to purchase one share of Preferred Stock
for every 27 common shares owned, at a subscription price of $100 per share. The
Preferred  Stock  shares  offered  to  common  shareholders  were  substantially
identical  to the  Preferred  Stock  issued  during  fiscal  1999 to the private
investor.  The  subscription  offering  closed on November  30, 1999 with 42,338
shares of Preferred Stock purchased under terms of the subscription offering.

     Preferred  Stock  dividends  accrue at an annual rate of 10 percent and are
payable  quarterly in cash or additional shares of Preferred Stock until July 1,
2002.  Subsequent to that date,  Preferred Stock dividends must be paid in cash.
Accordingly,  the Company  accrued  $2.0  million and $1.9  million of Preferred
Stock dividends at August 31, 2000 and 1999, respectively.  Subsequent to August
31, 2000, the Company paid the accrued  Preferred Stock dividend with cash while
the  accrued  dividend at August 31, 1999 was  subsequently  paid in  additional
shares of Preferred  Stock.  The Preferred Stock is convertible at any time into
the Company's  common stock at a conversion  price of $14.00 per share and ranks
senior to the Company's  common stock.  Preferred Stock  shareholders  generally
have the same voting rights as common stock holders on an "as-converted" basis.

TREASURY STOCK

     The Company sold 153,614,  263,100,  and 247,069 shares of its common stock
held in treasury as a result of the exercise of incentive  stock options and the
purchase of shares under the  Company's  employee  stock  purchase  plan for the
fiscal years ended August 31, 2000, 1999, and 1998,  respectively.  These shares
were sold for a total of $1.0 million,  $1.4 million, and $3.6 million and had a
cost of  approximately  $2.9  million,  $5.6  million,  and $5.5 million for the
fiscal years ended August 31, 2000, 1999, and 1998. Additionally,  during fiscal
2000, the Company sold 650,000 shares of treasury stock to its management  stock
loan program (Note 20) for $5.1 million,  which was the fair market value of the
shares sold.  As  discussed in Note 11, the Company also sold 121,250  shares of
treasury stock to a former CEO of the Company for $0.9 million.

                                       48
<PAGE>

     Through  August 31, 2000,  the  Company's  Board of Directors  had approved
various plans for the purchase of up to 8,000,000 shares of the Company's common
stock.  During fiscal years 2000, 1999, and 1998, the Company  purchased 688,000
shares for $5.5  million,  2,126,000  shares for $32.7  million,  and  2,687,000
shares for $57.0  million.  The majority of the shares  purchased  during fiscal
2000 were subsequently sold to the Company's management stock loan program (Note
20). At August 31, 2000, the Company had approximately  307,000 shares remaining
under Board authorized purchase plans.

TAX BENEFIT FROM EXERCISE OF AFFILIATE STOCK OPTIONS

     During the fiscal  years ended  August 31, 2000,  1999,  and 1998,  certain
employees exercised affiliate stock options (nonqualified stock options received
from  principal  shareholders  of the Company) which resulted in tax benefits to
the Company of $0.6 million, $1.3 million, and $0.3 million, which were recorded
as increases to additional paid-in capital.

RESTRICTED STOCK DEFERRED COMPENSATION

     Deferred   compensation   represents   restricted   stock  granted  to  key
executives.  The stock  vests in full four  years from the date of grant and was
recorded at the fair market value at the date of grant.  Compensation expense is
recognized  ratably over the corresponding  four-year  vesting period.  Deferred
compensation  is  included  as  a  reduction  to  shareholders'  equity  in  the
accompanying consolidated balance sheets.

STOCK OPTIONS

     The  Company's  Board of Directors  has approved an incentive  stock option
plan whereby  shares of common stock are issued to key  employees at a price not
less than the fair market  value of the  Company's  common  stock at the date of
grant.  The term, not to exceed ten years, and exercise period of each incentive
stock option awarded under the plan are  determined by a committee  appointed by
the Company's  Board of  Directors.  At August 31, 2000,  approximately  570,000
shares were available for grant under the current incentive stock option plan.

     A summary of nonqualified  and incentive stock option activity is set forth
below:
<TABLE>
<CAPTION>

                                             Number of        Weighted Avg.
                                              Options        Exercise Price
------------------------                ----------------- -------------------
<S>                                           <C>              <C>
Outstanding at August 31, 1997                3,901,928        $ 20.24

Granted                                         434,800          23.64
Exercised                                      (200,024)         13.62
Forfeited                                      (466,974)         23.72
                                           ------------
Outstanding at August 31, 1998                3,669,730          21.89

Granted                                       2,058,825          12.02
Exercised                                      (231,931)          3.59
Forfeited                                      (212,459)         18.89
                                          -------------
Outstanding at  August 31, 1999               5,284,165          19.05

Granted                                         354,685           7.59
Exercised                                       (22,334)          4.38
Repurchased                                  (3,294,476)         22.54
Forfeited                                      (574,033)         15.69
                                          -------------
Outstanding at August 31, 2000                1,748,007        $ 11.59
                                          =============
</TABLE>

                                       49
<PAGE>

     The following  table  summarizes  exerciseable  option  information for the
periods indicated:

AUGUST 31,
---------------------------------------------------------------
                                 2000         1999        1998
---------------------------------------------------------------

Exerciseable options          757,656    2,683,966    2,261,935

Weighted average exercise
   price per share            $ 14.83      $ 23.87      $ 22.65

     In an effort to  reduce  the  potentially  dilutive  effect of  outstanding
options on the  Company's  capital  structure,  the Company  actively  sought to
reacquire outstanding stock options from both current and former employees.  The
majority of option  purchase  costs were  incurred in  connection  with a tender
offer made by the  Company  during the third  quarter of fiscal 2000 to purchase
all outstanding  options with an exercise price of $12.25 or higher.  The tender
offer expired on May 3, 2000 with a total of 2,319,000  option shares  tendered.
Under terms of the offer,  the Company  paid cash for the  outstanding  options,
which were priced using a market  valuation  methodology.  The total cost of the
tender offer was $6.9  million.  As a result of the tender offer and  previously
purchased  option shares,  the Company  purchased  3,294,476 option shares for a
total cost of $8.7 million in cash.

     The Company  applies  Accounting  Principles  Board ("APB")  Opinion 25 and
related   interpretations   in  accounting  for  its  plans.   Accordingly,   no
compensation  expense has been recognized for its stock option plans or employee
stock purchase plan. Had compensation  cost for the Company's stock option plans
and  employee  stock  purchase  plan  been  determined  in  accordance  with the
provisions  of SFAS No. 123,  "Accounting  for  Stock-Based  Compensation,"  the
Company's net income (loss) and earnings per share would have been the pro forma
amounts indicated below (in thousands, except per share data):

YEAR ENDED
AUGUST 31,
-----------------------------------------------------------------------
                                          2000        1999         1998
-----------------------------------------------------------------------

Net (loss) income  available to common
   shareholders as reported             $(12,414)  $(10,647)   $ 40,058
Net (loss) income available pro forma    (11,404)   (16,181)     34,978
Diluted (loss) earnings per share as
   reported                                 (.61)      (.51)       1.62
Diluted (loss) earnings per share pro
   forma                                    (.57)      (.80)       1.41


     The  following  information  applies to options  outstanding  at August 31,
2000:

o    A total of 434,054 options  outstanding  have exercise prices between $2.78
     and $6.88 per share,  with a weighted average exercise price of $6.05 and a
     weighted  average  remaining  contractual  life of 7.4 years. At August 31,
     2000, 194,739 options were exercisable.

o    Options  outstanding  for 271,300 shares have exercise prices between $7.00
     and $9.50 per share,  with a weighted average exercise price of $7.58 and a
     weighted  average  remaining  contractual life of 9.2 years of which 27,325
     were exercisable at August 31, 2000.

o    A total of 561,000  outstanding options have an exercise price of $9.69 per
     share, with a weighted average remaining  contractual life of 8.7 years. At
     August 31, 2000, 147,375 options were exercisable.

o    A total of 383,078 options  outstanding have exercise prices between $11.83
     and $24.38 per share,  with a weighted average exercise price of $17.98 per
     share and a weighted  average  remaining  contractual life of 5.12 years of
     which 292,142 were exercisable at August 31, 2000.

o    The remaining  98,575  options  outstanding  have exercise  prices  between
     $26.00  and $34.50 per share,  with a weighted  average  exercise  price of
     $33.29 per share and a weighted average  remaining  contractual life of 4.0
     years. At August 31, 2000, 96,075 shares were exercisable.



                                       50
<PAGE>

     The  weighted  average  fair  value of  option  shares  granted  under  the
Company's  stock  option  plans  during the fiscal  years ended August 31, 2000,
1999, and 1998 was $3.03, $4.79, and $11.17, respectively.

     The Black-Scholes  option-pricing  model was used to calculate the weighted
average fair value of options  using the  following  assumptions  for grants for
fiscal years 2000, 1999, and 1998:

YEAR ENDED AUGUST 31,
---------------------------------------------------------------
                                 2000         1999        1998
---------------------------------------------------------------

Dividend yield                   None         None        None
Volatility                       55.3%        55.8%       57.7%
Expected life (years)             4.4         4.3          5.2
Risk free rate of return          5.3%        5.3%         5.4%

     The estimated fair value of options  granted is subject to the  assumptions
made and if the  assumptions  were to change,  the estimated  fair value amounts
could be  significantly  different.  The weighted  average fair value of options
exercised during fiscal years 2000, 1999, and 1998 was $8.40, $7.04, and $13.62,
respectively.


13. EMPLOYEE BENEFIT PLANS

PROFIT SHARING PLANS

     The Company has defined  contribution  profit  sharing  plans that  qualify
under Section 401(k) of the Internal Revenue Code. The plans provide  retirement
benefits  for   employees   meeting   minimum  age  and  service   requirements.
Participants  may  contribute up to 15 percent of their gross wages,  subject to
certain  limitations.  The  plans  provide  for  matching  contributions  by the
Company. The matching contributions expensed in the years ended August 31, 2000,
1999, and 1998, were $1.8 million, $1.7 million, and $1.7 million, respectively.

EMPLOYEE STOCK PURCHASE PLAN

     The Company has an employee  stock  purchase plan whereby  shares of common
stock can be purchased by qualified  employees at a price equal to 85 percent of
the fair market  value of common stock at the time of  purchase.  During  fiscal
2000, the Company's Board of Directors  approved an additional  1,000,000 shares
of common stock for issuance  through the employee  stock purchase plan. A total
of 142,327, 66,019, and 46,934 shares were issued under this plan for the fiscal
years ended August 31, 2000, 1999, and 1998, respectively.  Shares available for
issuance under this plan at August 31, 2000 were 874,438.  The Company  accounts
for its employee  stock purchase plan under the provisions of APB Opinion 25 and
related interpretations.


14. STOCK OPTION PURCHASE AND RELOCATION COSTS

     During fiscal 2000, the Company incurred  expenses  primarily  comprised of
charges  related  to the  stock  option  tender  offer and  other  purchases  of
outstanding stock options (Note 12), and to relocate certain sales associates to
eight new regional sales  offices.  These costs have been included as a separate
expense  component on the  accompanying  consolidated  income  statement for the
fiscal year ended August 31, 2000.


                                       51
<PAGE>

15. INCOME TAXES

     The provision for income taxes consists of the following (in thousands):

YEAR ENDED AUGUST 31,
--------------------------------------------------------------
                                2000         1999        1998
--------------------------------------------------------------
Current:
    Federal                 $  7,131    $ 12,545     $ 24,620
    State                      1,698       2,046        4,067
    Foreign                    2,907       2,077        1,920
Deferred:
    Federal                   (1,440)    (10,422)        (614)
    State                       (334)     (1,700)        (100)
                          ----------- ------------ -----------
                            $  9,962    $  4,546     $ 29,893
                          =========== ============ ===========

     In  connection  with a change in  accounting  principle,  the Company  also
recognized a $1.5 million tax benefit in fiscal 1998.

     The  differences  between income taxes at the statutory  federal income tax
rate and income taxes reported in the  consolidated  statements of income are as
follows:


YEAR ENDED AUGUST 31,
----------------------------------------------------------------------
                                   2000          1999          1998
----------------------------------------------------------------------
Federal statutory tax rate         35.0%        (35.0)%        35.0%
State income taxes, net of
   federal effect                   4.9          (3.5)          3.5
Goodwill amortization              56.4          44.6           2.3
Effect of foreign losses
   and tax rate differential       53.3          63.9
Other                              29.8          37.6            .7
                               ----------    ----------    ----------
                                  179.4%        107.6%         41.5%
                               ==========    ==========    ==========

     Goodwill amortization consists of non-deductible  goodwill generated by the
merger with Covey Leadership Center and certain other  acquisitions.  During the
fiscal  years ended  August 31, 2000 and 1999,  the effect of foreign  losses is
primarily comprised of losses sustained in Japan, Australia, and New Zealand for
which no offsetting tax benefit could be recognized due to uncertainties related
to future  taxable  income to offset such losses.  Other items are  comprised of
various non-deductible expenses that occur in the normal course of business, but
which had a magnified effect on the tax rate due to decreased  taxable income in
fiscal years 2000 and 1999 compared to prior years.



                                       52
<PAGE>

     Significant components of the Company's deferred tax assets and liabilities
are comprised of the following (in thousands):

AUGUST 31,
---------------------------------------------------------------
                                             2000         1999
---------------------------------------------------------------
Deferred income tax assets:
    Inventory and bad debt reserves    $    4,574   $    4,897
    Sales returns and contingencies         3,648        2,248
    Restructuring cost accruals             2,058        6,239
    Vacation and other accruals             2,495        2,559
    Deferred compensation                   1,310
    Interest and other capitalization         362          855
    Other                                     141          414
                                      ------------ ------------
Total deferred income tax  assets
                                           14,588       17,212
                                      ------------ ------------

Deferred income tax liabilities:
    Intangibles and fixed
    asset step-up                         (29,342)     (30,896)
Depreciation and amortization              (2,370)      (1,537)
Other                                      (2,899)      (3,240)
                                      ------------ ------------
Deferred income tax l                     (34,611)     (35,673)
                                      ------------ ------------
Net deferred income tax liabilities    $  (20,023)  $  (18,461)
                                      ============ ============


16. CHANGE IN ACCOUNTING PRINCIPLE

     During fiscal 1998, the Emerging Issues Task Force (the "EITF") of the FASB
issued  consensus  ruling 97-13,  which  specified the  accounting  treatment of
certain business reengineering and information technology  implementation costs.
EITF 97-13 requires that certain costs which were previously  capitalized to now
be expensed as incurred. In addition, any previously capitalized costs that were
incurred, and are addressed by EITF 97-13, were required to be written off.

     The Company was involved in a business reengineering and information system
implementation project that was principally completed during fiscal 1999. During
the Project, the Company capitalized certain costs in accordance with accounting
principles   generally  accepted  in  the  United  States.   Certain  previously
capitalized  costs of the Project were written off in accordance with EITF 97-13
as a cumulative adjustment in the Company's first quarter of fiscal 1998. During
the remainder of fiscal 1998 and during  fiscal 1999,  the majority of the costs
associated with the  implementation  Project were capitalized in accordance with
EITF 97-13 and other related accounting standards.


17. EARNINGS PER SHARE

     Basic EPS is calculated by dividing  income from  continuing  operations by
the  weighted-average  number of common  shares  outstanding  during the period.
Diluted EPS is calculated by dividing income from  continuing  operations by the
weighted-average  number of common shares  outstanding plus the assumed exercise
of all dilutive  securities  using the treasury stock method.  During periods of
net operating loss, all common stock equivalents, including the effect of common
shares from the  issuance of Preferred  Stock on an "as  converted"  basis,  are


                                       53
<PAGE>

excluded  from  the  diluted  EPS  calculation.  Significant  components  of the
numerator  and  denominator  used for basic and  diluted  EPS are as follows (in
thousands, except per share amounts):

<TABLE>
<CAPTION>

YEAR ENDED AUGUST 31,
------------------------------------------------------------------------------------------
                                                           2000        1999        1998
------------------------------------------------------------------------------------------
<S>                                                      <C>         <C>         <C>
(Loss) income before accounting change                   $ (4,409)   $ (8,772)   $ 42,138
Cumulative effect of accounting change,  net of tax                                (2,080)
                                                       ----------- ----------- -----------
Net (loss) income                                          (4,409)     (8,772)     40,058
Preferred stock dividends                                   8,005       1,875
                                                       ----------- ----------- ----------
(Loss) income available to common shareholders           $(12,414)   $(10,647)   $ 40,058
                                                       =========== =========== ==========

Basic weighted-average shares outstanding                  20,437      20,881      24,091
Incremental shares from the assumed exercise of
   stock options                                                                      635
                                                       ----------- ----------- ----------
Diluted weighted-average shares outstanding                20,437      20,881      24,726
                                                       =========== =========== ==========

(Loss) income from continuing operations per share:
      Basic                                              $   (.61)   $   (.51)   $   1.75
      Diluted                                                (.61)       (.51)       1.70

Cumulative effect of accounting change, net of tax,
   per share:
      Basic                                                                          (.09)
      Diluted                                                                        (.08)
                                                       ----------- ----------- -----------

Net (loss) income per share:
      Basic                                             $   (.61)   $   (.51)   $   1.66
      Diluted                                               (.61)       (.51)       1.62
                                                       ==========  ========== ==========

     Due to their antidilutive effect, the following incremental shares from the
effect of the Preferred Stock on an "as converted basis" and options to purchase
common stock have been excluded from the EPS calculations:
</TABLE>

<TABLE>
<CAPTION>

YEAR ENDED
AUGUST 31,
----------------------------------------------------------------------------------------
                                                                     2000        1999
----------------------------------------------------------------------------------------
<S>                                                               <C>         <C>
Number  of  preferred shares on an "as converted" basis           5,793,529   1,339,286
Common stock equivalents from the assumed exercise of
   stock options                                                     82,144     171,929
                                                                 ----------  ----------
Total antidilutive shares excluded from the EPS calculation       5,875,673   1,511,215
                                                                 ==========  ==========

</TABLE>

                                       54
<PAGE>

     Options to purchase  1,661,875  shares of common stock with exercise prices
ranging from $23.00 to $34.50 per share were outstanding  during fiscal 1998 but
were excluded in the  calculation  of diluted EPS because the exercise price was
greater than the average market price of the common shares.


18. STATEMENTS OF CASH FLOWS

     The following  supplemental  disclosures are provided for the  consolidated
statements of cash flows (in thousands):


<TABLE>
<CAPTION>

YEAR ENDED AUGUST 31,
------------------------------------------------------------------------------------------------
                                                                2000         1999        1998
------------------------------------------------------------------------------------------------
Cash paid for:
<S>                                                        <C>         <C>           <C>
    Income taxes                                           $    (250)   $  22,701    $  15,961
    Interest                                                   7,353        9,219        5,991
                                                            =========    =========    =========

    Fair value of assets acquired                          $  21,444    $  19,025    $  18,943
    Cash paid for net assets                                 (21,444)     (19,025)     (16,786)
                                                            ---------    ---------    ---------
    Liabilities assumed from acquisitions                  $    -       $    -       $   2,157
                                                            =========    =========    =========

Tax effect of exercise of affiliate stock options          $     557    $   1,320    $     266
                                                            =========    =========    =========
</TABLE>


NON-CASH INVESTING AND FINANCING ACTIVITIES

     In connection with the acquisition of DayTracker.com in December 1999 (Note
21), the Company issued $6.0 million of notes payable. The notes payable are due
and payable in annual installments through December 2001 (Note 6).

     During fiscal 2000,  the Company sold 121,250 shares of its common stock to
the former CEO of the Company in  consideration  for a $0.9  million  promissory
note.

     At August 31, 2000 and 1999, the Company had accrued $0.7 million and $15.9
million,  respectively,  for earnout payments in connection with the acquisition
of certain entities.

     As of August 31, 2000 and 1999,  the Company had accrued  $2.0  million and
$1.9 million of Preferred  Stock  dividends.  Subsequent to August 31, 2000, the
Company paid the $2.0 million accrued  dividend with cash. The accrued  dividend
at  August  31,  1999 was paid  during  fiscal  2000 with  additional  shares of
Preferred Stock.

     During  fiscal  1999,  the  Company  financed  the  acquisition  of certain
software licenses with a note payable to the software vendor for $5.9 million.




                                       55
<PAGE>

19. SEGMENT INFORMATION

REPORTABLE SEGMENTS

     During fiscal 1999, the Company  aligned its operations  into the following
three operating segments or Strategic Business Units ("SBUs"):

       o   Consumer Products
       o   Training and Education
       o   International

     Although  the  Company is  currently  in the process of  restructuring  its
operations, and expects to report segment data under the new structure in fiscal
2001, the above SBUs remain the primary  management  measurement  tool until the
new reporting structure is completed and implemented.  The consumer products SBU
is responsible for distribution of the Company's products through retail stores,
catalog sales, mass markets, government channels,  wholesale channels (including
contract  stationers),  and the Internet.  The training and education SBU, which
includes Premier Agendas and the Personal Coaching division,  is responsible for
training,  consulting and implementation  services,  and delivery of products to
corporations,   business,   government,   and  educational   institutions.   The
international  SBU is responsible for the delivery of both products and services
outside the United  States.  The "All Others"  group  consists  primarily of the
commercial  sales of Publishers  Press,  which was sold in fiscal 2000,  and the
Institute  of Fitness,  which was sold during  fiscal 1998.  Intersegment  sales
consist  primarily of paper planner sales from  Publishers  Press to the related
Franklin  Covey  entities,  which  prepare and package the  planners for sale to
external  customers.  Corporate expenses consist primarily of essential internal
support services such as finance, legal,  information systems, and manufacturing
and distribution and are allocated to the operational SBUs.

     Each reportable segment is an operating division of the Company that has an
executive  vice-president  who reports directly to the Company's Chief Executive
Officer.  The various corporate support departments are operated by an executive
vice-president  who also reports  directly to the CEO. The Company  accounts for
its  segment  information  on the same  basis as the  accompanying  consolidated
financial statements.



                                       56
<PAGE>


<TABLE>
<CAPTION>


SEGMENT INFORMATION
(in thousands)
                                              Reportable Business Segments
                                   -----------------------------------------------------                   Corporate,
                                                  Training                                                Adjustments
                                    Consumer        and                                                       and
Year Ended August 31, 2000          Products     Education     International     Total      All Others    Elimination   Consolidated
------------------------------------------------------------------------------------------------------------------------------------

<S>                                <C>           <C>           <C>           <C>            <C>           <C>
Sales to external customers        $   302,944   $   214,646   $    49,955   $   567,545    $  17,654     $             $   585,199
Intersegment sales                                                                             25,718         (25,718)
Gross margin                           166,760       136,879        32,862       336,501        1,967          (7,477)      330,991
Depreciation and amortization           18,527        20,367         1,945        40,839        1,027           3,301        45,167
Segment earnings (loss) before
   interest and taxes                   23,116          (912)       (1,398)       20,806       (1,547)         (9,019)       10,240
Significant non-cash items:
   Restructuring charge reversals                                                                              (4,946)       (4,946)
Capital expenditures                     7,103         4,582         2,265        13,950          317          10,256        24,523
Segment assets                          71,992       299,301        23,694       394,987       35,457         162,035       592,479

Year Ended August 31, 1999
------------------------------------------------------------------------------------------------------------------------------------

Sales to external customers        $   269,285   $   205,669   $    50,513   $   525,467    $  29,456     $             $   554,923
Intersegment sales                                                                             33,669         (33,669)
Gross margin                           151,061       131,748        30,900       313,709        2,099          (4,017)      311,791
Depreciation and amortization           11,090        18,741         2,062        31,893        1,395           6,251        39,539
Segment earnings (loss) before
   interest and taxes                   25,548         1,053        (2,809)       23,792       (3,481)        (15,903)        4,408
Significant non-cash items:
   Restructuring charge                                                                                        16,282        16,282
   Loss on impaired assets               3,628         2,588         2,180         8,396          653           7,510        16,559
Capital expenditures                     3,238         1,812         2,749         7,799          492          14,705        22,996
Segment assets                          73,158       302,224        22,213       397,595       44,158         181,550       623,303

Year Ended August 31, 1998
-----------------------------------------------------------------------------------------------------------------------------------

Sales to external customers        $   258,973   $   207,015   $    45,068   $   511,056    $  35,556     $             $   546,612
Intersegment sales                                                                             29,626         (29,626)
Gross margin                           162,815       135,768        28,478       327,061        5,663                       332,724
Depreciation and amortization            7,563        13,175           989        21,727        1,809           9,492        33,028
Segment earnings (loss) before
   interest and taxes                   47,741        25,316         5,539        78,596       (3,866)          3,663        78,393
Capital expenditures                     3,988         1,406         2,019         7,413       11,681          20,145        39,239
Segment assets                          57,853       289,726        25,037       372,616       55,593         169,068       597,277


</TABLE>



                                       57
<PAGE>



     The primary  measurement tool in segment  performance  analysis is earnings
before interest and taxes ("EBIT").  Interest expense is primarily  generated at
the corporate level and is not allocated to the reporting segments. Income taxes
are likewise  calculated and paid on a corporate level (except for entities that
operate  within  foreign  jurisdictions)  and are not  allocated  to  reportable
segments.  Due to the nature of stock option purchase and relocation costs, they
were not charged to  reportable  segments  during  fiscal  2000.  Likewise,  the
restructuring  charge recorded in fiscal 1999 was not allocated to the reporting
segments in order to enhance  comparability between periods. A reconciliation of
reportable segment EBIT to consolidated EBIT is presented below (in thousands):

YEAR ENDED AUGUST 31,
------------------------------------------------------------------
                                    2000         1999        1998
------------------------------------------------------------------
Reportable segment EBIT         $ 20,806    $ 23,792     $ 78,596
All others EBIT                   (1,547)     (3,481)      (3,866)
Corporate items:
   Stock option purchase
     and relocation costs        (11,227)
   Restructuring charge                      (16,282)
   Intercompany rent charges       6,652       6,844        6,772
   Other                          (4,444)     (6,465)      (3,109)
                              ----------- ------------ -----------
Consolidated EBIT               $ 10,240    $  4,408     $ 78,393
                              =========== ============ ===========

     Corporate assets such as cash, accounts receivable, fixed assets, and other
assets are not generally  allocated to reportable segments for business analysis
purposes.  However,   inventories,   goodwill,  and  identifiable  fixed  assets
(primarily leasehold improvements in retail stores) are classified by segment. A
reconciliation  of  segment  assets to  consolidated  assets is as  follows  (in
thousands):

YEAR ENDED AUGUST 31,
------------------------------------------------------------------
                                   2000        1999         1998
------------------------------------------------------------------
Reportable segment assets       $394,987    $397,595     $372,616
All others assets                 35,457      44,158       55,593
Corporate assets                 173,129     230,251      229,764
Intercompany accounts receivable (11,094)    (48,701)     (60,696)
                              ----------- ------------ -----------
Consolidated assets             $592,479    $623,303     $597,277
                              =========== ============ ===========



                                       58
<PAGE>

ENTERPRISE-WIDE INFORMATION

     The  Company's  revenues  are  derived  primarily  from the United  States.
However,  the Company  operates  direct  offices or contracts  with licensees to
provide  products and services to various  countries  throughout the world.  The
Company's  consolidated  revenues and long-lived assets by geographic region are
as follows (in thousands):

YEAR ENDED AUGUST 31,
------------------------------------------------------------------
                                  2000         1999        1998
------------------------------------------------------------------

Sales:
    United States              $535,245    $504,388    $501,544
    Americas                     17,984      15,844      16,587
    Japan/Greater China          14,517      16,614       9,741
    Europe/Middle East            8,015       8,084       8,265
    Australasia                   6,919       6,629       6,141
    Others                        2,519       3,364       4,334
                             ----------- ----------- ------------
                               $585,199    $554,923    $546,612
                             =========== =========== ============


Long-Lived Assets:
    United States              $387,347    $400,989    $412,688
    Americas                      3,410       2,087         946
    Japan/Greater China           7,038       6,346       5,046
    Europe/Middle East              503         558         591
    Australasia                   1,146       1,677       2,713
                             ----------- ----------- ------------
                               $399,444    $411,657    $421,984
                             =========== =========== ============

     Amounts  reported  under the  "Americas"  caption  include  North and South
America  except the United  States.  "Australasia"  consists of  Australia,  New
Zealand, and neighboring countries such as Indonesia and Malaysia.  Intersegment
sales are immaterial and eliminated upon consolidation.


20. MANAGEMENT COMMON STOCK LOAN PROGRAM

     During  fiscal  2000,  the  Company  announced  the  implementation  of  an
incentive-based  compensation program that includes a loan program from external
lenders  to  certain  managers  for the  purpose  of  purchasing  shares  of the
Company's  common  stock.  The  program  gives  management  of the  Company  the
opportunity to purchase shares of the Company's common stock on the open market,
and from shares purchased by the Company,  by borrowing on a full-recourse basis
from the external lenders.  The Company has facilitated the loans by providing a
guarantee to the lenders. The program will total approximately $33.0 million and
the  Company  has  facilitated  the  purchase  of  open-market  shares to ensure
compliance with appropriate SEC trading rules and regulations.  As of August 31,
2000, the Company had facilitated the purchase of 3,559,000  shares at a cost of
$30.0 million for the loan program.


21. ACQUISITION AND DIVESTING ACTIVITIES

FISCAL 2000

     Effective  February 28, 2000, the Company sold the assets and substantially
all of the business of its commercial printing division of Publishers Press. The
Company has retained  printing  operations  necessary for the  production of its
planners and other related products (now "Franklin Covey  Printing").  The final
sales price, after adjustments under terms of the purchase agreement,  was $13.4


                                       59
<PAGE>

million  and  consisted  of  $11.0  million  in  cash  and a $2.4  million  note
receivable to the Company over five years. Net cash proceeds to the Company from
the sale totaled $6.4  million.  The note  receivable is secured by property and
other assets specified in the purchase agreement.  The Company also recognized a
$0.3  million  gain  from the  sale of these  assets,  which  is  included  as a
component of net other  expense in the  accompanying  consolidated  statement of
income for the fiscal year ended August 31, 2000.

     In  December   1999,   the  Company   purchased  a  majority   interest  in
DayTracker.com,  an on-line  provider of scheduling and calendar  services.  The
total  purchase  price  was  $11.0  million  in  cash  and  notes  payable.  The
acquisition  was  accounted  for using the  purchase  method of  accounting  and
generated  $9.0  million of  intangible  assets  that are being  amortized  on a
straight-line  basis over five  years.  The  acquired  web site and its  on-line
scheduling  and  organizational  services  can be  accessed  on the  Internet at
www.franklincoveyplanner.com.

     During  September 1999, the Company acquired the assets of the Professional
Resources  Organization  (the Jack Phillips Group) for $1.5 million in cash. The
Professional  Resources  Organization is a leading  measurement  assessment firm
specializing  in measuring  the impact and return on  investment of training and
consulting programs. The acquisition was accounted for using the purchase method
of accounting and generated $1.5 million of intangible  assets,  which are being
amortized over ten years.

FISCAL 1999

     In January 1999, the Company  acquired the assets of Khalsa  Associates for
$2.7 million in cash. Khalsa Associates is a leading sales training company. The
acquisition  was  accounted  for using the  purchase  method of  accounting  and
generated $2.7 million of intangible assets,  which are being amortized over ten
years.

     Effective August 1, 1998, the Company sold its Institute of Fitness located
near St. George, Utah for $13.4 million in cash. During fiscal 1998, the Company
also sold certain  consulting  units and  discontinued its operations at certain
international  locations. The net impact of these divestitures was immaterial to
the consolidated financial statements of the Company.

FISCAL 1998

     Effective  April 1, 1998,  the  Company  acquired  King Bear,  Inc.  ("King
Bear"),  a Tokyo,  Japan based  company.  King Bear,  a former  Covey  licensee,
provides leadership and time management training as well as publishing services.
The publishing division of King Bear translated and currently publishes 7 Habits
of Highly Effective People in Japanese. The cash purchase price was $5.3 million
with  additional  contingent  payments to be made over the following  five years
based  upon the  operating  results of King Bear over that same  period.  During
fiscal 2000, the remaining earnout period was canceled for $0.4 million in cash.
The  acquisition  of King Bear was  accounted  for using the purchase  method of
accounting  and  generated  $4.3 million of intangible  assets,  which are being
amortized over 15 years.


22. QUARTERLY FINANCIAL INFORMATION (UNAUDITED)

     The unaudited  quarterly financial  information  included on page 26 of the
annual report to shareholders is an integral part of the consolidated  financial
statements.


                                       60
<PAGE>

23. SUBSEQUENT EVENT

     Effective  September 1, 2000, the Company entered into a joint venture with
American  Marketing  Systems,  Inc.  ("AMS"),  a major customer of the Company's
Personal Coaching division. The new company,  Franklin Covey Coaching, LLC, will
continue to provide  personal  coaching  services for the  Company's  customers.
Under  terms of the  agreement,  the Company and AMS will each own 50 percent of
Franklin Covey Coaching,  LLC and will be equally  represented in the management
of the new company. The Company contributed  substantially all of the net assets
of the Personal  Coaching  division to form the new entity.  The Company expects
that the new venture will broaden the curriculum and services  currently offered
in  order to grow the  personal  coaching  business  over  the  long-term  while
maintaining  a  substantial  portion  of the  Company's  current  earnings  from
coaching activities.


ITEM  9.  CHANGES  IN AND  DISAGREEMENTS  WITH  ACCOUNTANTS  ON  ACCOUNTING  AND
FINANCIAL DISCLOSURE

     None.


                              PART III


ITEM 10.  DIRECTORS AND EXECUTIVE OFFICERS OF THE REGISTRANT

     The  information  required by this Item is incorporated by reference to the
sections  titled  "Election of Directors,"  "Executive  Officers" and "Executive
Compensation" in the Company's definitive Proxy Statement for the annual meeting
of  shareholders  which  is  scheduled  to be  held on  January  12,  2001.  The
definitive  Proxy  Statement  will be filed  with the  Securities  and  Exchange
Commission pursuant to Regulation 14A of the Securities Exchange Act of 1934, as
amended.


ITEM 11.  EXECUTIVE COMPENSATION

     The  information  required by the Item is  incorporated by reference to the
sections titled "Election of Directors - Director  Compensation"  and "Executive
Compensation" in the Company's definitive Proxy Statement for the annual meeting
of shareholders which is scheduled to be held on January 12, 2001.


ITEM 12.  SECURITY OWNERSHIP OF CERTAIN BENEFICIAL OWNERS AND MANAGEMENT

     The  information  required by this Item is incorporated by reference to the
section  titled  "Principal  Holders  of  Voting  Securities"  in the  Company's
definitive  Proxy  Statement  for the annual  meeting of  shareholders  which is
scheduled  to be held on  January  12,  2001.  The  Company's  definitive  Proxy
Statement for the annual meeting of  shareholders  which is scheduled to be held
on January 12, 2001.


ITEM 13.  CERTAIN RELATIONSHIPS AND RELATED TRANSACTIONS

     The  information  required by this Item is incorporated by reference to the
section titled "Certain Relationships and Related Transactions" in the Company's
definitive  Proxy  Statement  for the annual  meeting of  shareholders  which is
scheduled to be held on January 12, 2001.



                                       61
<PAGE>

                                   PART IV

ITEM 14.  EXHIBITS, FINANCIAL STATEMENT SCHEDULES AND REPORTS ON FORM 8-K

 (a)  Documents Filed

      1.   Financial  Statements.   The  following   Consolidated  Financial
           Statements  of the  Company  and  Report  of  Independent  Public
           Accountants  for the year ended  August 31,  2000,  are  included
           herewith:

           -    Report   of  Arthur   Andersen   LLP,   Independent   Public
                Accountants, for the years ended 2000, 1999 and 1998

           -    Consolidated Balance Sheets at August 31, 2000 and 1999

           -    Consolidated  Statements of Income and  Comprehensive Income for
                the years ended August 31, 2000, 1999, and 1998

           -    Consoldated Statements of Shareholders' Equity for the years
                ended August 31, 2000, 1999 and 1998

           -    Consolidated  Statements  of Cash Flows for the years  ended
                August 31, 2000, 1999 and 1998

           -    Notes to Consolidated Financial Statements

      2.   Exhibit List.

<TABLE>
<CAPTION>

 Exhibit                                                                   Incorporated    Filed
   No.                               Exhibit                               by Reference   Herewith
 -------- ---------------------------------------------------------------  ------------- ----------
<S>  <C>                                                                       <C>
     3.1  Revised Articles of Incorporation of the Registrant                  (1)

     3.2  Amended and Restated Bylaws of the Registrant                        (1)

     3.3  Articles of Amendment to Revised Articles of Incorporation of        (7)
          the Registrant (filed) as Exhibit 2 to Schedule 13D).

     4.1  Specimen Certificate of the Registrant's Common Stock, par           (2)
          value $.05 per share.

     4.2  Stockholder Agreements, dated May 11, 1999 and June 2, 1999 (filed   (7)
          as Exhibits 1 and 3 to Schedule 13D).

     4.3  Registration Rights Agreement, dated June 2, 1999 (filed as          (7)
          Exhibit 4 to Schedule 13D).

     4.4  Subscription Offering of Nontransferrable Rights to Purchase up      (8)
          to 750,000 Series A Preferred Shares at $100 per share

    10.1  Amended and Restated 1992 Employee Stock Purchase Plan               (3)

    10.2  First Amendment to Amended and Restated 1992 Stock Incentive         (4)
          Plan

    10.3  Franklin 401(k) Profit Sharing Plan                                  (1)

                                       62
<PAGE>

    10.4  Forms of Nonstatutory Stock Options                                  (1)

    10.5  Lease Agreements, as amended and proposed to be amended, by          (5)
          and between Covey Corporate Campus One, LLC and Covey Corporate
          Campus Two, LLC (Landlord) and Covey Leadership Center, Inc.
          (Tenant) which were assumed by Franklin Covey Co. in the Merger
          with Covey Leadership Center, Inc.

    10.6  Notes Payable Purchase Agreement for $85.00 million of 6.6%          (6)
          unsecured senior notes payable due 2008

    10.7  Jon H. Rowberry Promissory Note and Security Agreement, dated       (10)
          September 23, 1999

    10.8  Credit Agreement with Bank One, NA and Zions First National          (9)
          Bank, dated October 8, 1999

    10.9  Partnership Interest Purchase Agreement between the Company         (10)
          and DayTracker.com dated December 8, 1999

    10.10 Amended and Restated 2000 Employee Stock Purchase Plan              (11)

    10.11 Asset Purchase Agreement by and Among Publishers Press, Inc.,       (12)
          Franklin Covey Co., and Western Impressions Corporation,
          dated as of February 15, 2000.

    10.12 Sublease Agreement between Franklin Covey Co. and MyFamily.com, Inc.               **
          dated February 18, 2000.  This sublease agreement is for office
          space leased under the terms of Exhibit 10.5.

    10.13 Limited Liability Company Agreement of Franklin Covey Coaching                     **
          LLC, dated September 1, 2000.

    10.14 Facility and Guaranty Agreement among Franklin Covey Co., Bank                     **
          One, NA, as Agent and The Financial Institutions Signatory Hereto
          dated March, 2000.

    10.15 First Amendment to Facility and Guaranty Agreement among Franklin                  **
          Covey Co., Bank One, NA, as Agent and The Financial Institutions
          Signatory Hereto dated May, 2000.

    10.16 Second Amendment to Facility and Guaranty Agreement among Franklin                 **
          Covey Co., Bank One, NA, as Agent and The Financial Institutions
          Signatory Hereto dated August, 2000.

    10.17 First Amendment to Credit Agreement with Bank One, NA and Zions                    **
          First National Bank, dated March, 2000.

    10.18 Second Amendment to Credit Agreement with Bank One, NA and Zions                   **
          First National Bank, dated May, 2000.

    10.19 Third Amendment to Credit Agreement with Bank One, NA and Zions                    **
          First National Bank, dated August, 2000.

    10.20 Fourth Amendment to Credit Agreement with Bank One, NA and Zions                   **
          First National Bank, dated August, 2000.

    10.21 Employment Agreement between Franklin Covey Co. and Robert A. Whitman.             **

    21    Subsidiaries of the Registrant.                                                    **

    23    Consent of Arthur Andersen LLP, Independent Public Accountants.                    **



                                       63
<PAGE>

    27    Financial Data Schedule.                                                           **

    99.1  Report of Arthur Andersen, LLP, Independent Public Accountants, on                 **
          Consolidated Financial Statement Schedule for the years ended
          August 31, 2000, 1999, and 1998.

    99.2  Valuation and Qualifying Accounts and Reserves Schedule.  Financial                **
          statements and schedules other than those listed are omitted for the
          reason that they are not required or are not applicable, or the required
          information is shown in the Financial Statements or Notes thereto, or
          contained in this Report.
</TABLE>

-----------------------

     (1)  Incorporated by reference to Registration  Statement on Form S-1 filed
          with the Commission on April 17, 1992, Registration No. 33-47283.

     (2)  Incorporated by reference to Amendment No. 1 to Registration Statement
          on Form S-1 filed with the  Commission  on May 26, 1992,  Registration
          No. 33-47283.

     (3)  Incorporated  by reference to Form 10-K filed  November 27, 1992,  for
          the year ended August 31, 1992.

     (4)  Incorporated by reference to Registration  Statement on Form S-1 filed
          with the Commission on January 3, 1994, Registration No. 33-73728.

     (5)  Incorporated  by  reference  to Report of Form 10-K filed  December 1,
          1997, for the year ended August 31, 1997.

     (6)  Incorporated  by reference to Report of Form 10-Q filed July 14, 1998,
          for the quarter ended May 31, 1998.

     (7)  Incorporated  by reference to Schedule  13D(CUSIP  No.  3534691090  as
          filed with the Commission on June 2, 1999.

     (8)  Incorporated by reference to Registration  Statement on Form S-3 filed
          with the Commission on October 22, 1999, Registration No. 333-89541.

     (9)  Incorporated  by reference  to Report on Form 10-K filed  November 23,
          1999, for the year ended August 31, 1999.

    (10)  Incorporated  by  reference  to Report on Form 10-P filed  January 11,
          2000, for the quarter ended November 27, 1999.

    (11)  Incorporated  by  reference  to  Report  on Form  S-8  filed  with the
          Commission on May 31, 2000, Registration No. 333-38172.

    (12)  Incorporated by reference to Report on Form 10-Q filed April 11, 2000,
          for the quarter ended February 26, 2000.

     **   Filed herewith and attached to this report.


 (b)      Reports on Form 8-K
          -------------------
               None.

 (c)      Exhibits
          --------
               Exhibits to this Report are attached following hereof.

 (d)      Financial Statement Schedule
          ----------------------------
               See herein.



                                       64
<PAGE>



                                   SIGNATURES


         Pursuant to the  requirements  of Section 13 or 15(d) of the Securities
Exchange Act of 1934, the Registrant has duly caused this report to be signed on
its behalf by the undersigned, thereunto duly authorized, on November 27, 2000.

                                FRANKLIN COVEY CO.



                                By:    /s/ ROBERT A. WHITMAN
                                    --------------------------------
                                    Robert A. Whitman, Chief Executive Officer
                                    and Director


         Pursuant to the  requirements  of the Securities  Exchange Act of 1934,
this  report has been  signed  below by the  following  persons on behalf of the
Registrant and in the capacities and on the dates indicated.

<TABLE>
<CAPTION>

              Signature                                      Title                             Date
              ---------                                     -------                           ------

<S>                                                  <C>                                   <C>
/s/ ROBERT A. WHITMAN                                Chairman of the Board and             November 27, 2000
-----------------------------------------------      Chief Executive Officer
Robert A. Whitman


/s/ HYRUM W. SMITH                                   Co-Chairman of the Board              November 27, 2000
----------------------------------------------
Hyrum W. Smith


/s/ STEPHEN R. COVEY                                 Co-Chairman of the Board              November 27, 2000
-----------------------------------------------
Stephen R. Covey


/s/ STEPHEN M. R. COVEY                              Executive Vice President and          November 27, 2000
-----------------------------------------------       Director
Stephen M. R. Covey


/s/ J. SCOTT NIELSEN                                 Executive Vice President and          November 27, 2000
-----------------------------------------------      Chief Accounting Officer
J. Scott Nielsen
</TABLE>



                                       65
<PAGE>


<TABLE>
<CAPTION>


<S>                                                  <C>                                   <C>
/s/ ROBERT H. DAINES                                 Director                              November 27, 2000
-----------------------------------------------
Robert H. Daines


/s/ E. J. "JAKE" GARN                                Director                              November 27, 2000
-----------------------------------------------
E. J. "Jake" Garn


/s/ DENNIS G. HEINER                                 Director                              November 27, 2000
-----------------------------------------------
Dennis G. Heiner


/s/ BRIAN A. KRISAK                                  Director                              November 27, 2000
-----------------------------------------------
Brian A. Krisak


/s/ DONALD J. MCNAMARA                               Director                              November 27, 2000
-----------------------------------------------
Donald J. McNamara


/s/ JOEL C. PETERSON                                 Director                              November 27, 2000
-----------------------------------------------
Joel C. Peterson


/s/ E. KAY STEPP                                     Director                              November 27, 2000
-----------------------------------------------
E. Kay Stepp

</TABLE>



                                       66
<PAGE>


<TABLE>
<CAPTION>


Exhibit
   No.                               Exhibit                                     Page No.
 -------- ---------------------------------------------------------------     -------------
<S>  <C>                                                                           <C>
     3.1  Revised Articles of Incorporation of the Registrant

     3.2  Amended and Restated Bylaws of the Registrant

     3.3  Articles of Amendment to Revised Articles of Incorporation of
          the Registrant (filed) as Exhibit 2 to Schedule 13D).

     4.1  Specimen Certificate of the Registrant's Common Stock, par
          value $.05 per share.

     4.2  Stockholder Agreements, dated May 11, 1999 and June 2, 1999 (filed
          as Exhibits 1 and 3 to Schedule 13D).

     4.3  Registration Rights Agreement, dated June 2, 1999 (filed as
          Exhibit 4 to Schedule 13D).

     4.4  Subscription Offering of Nontransferrable Rights to Purchase up
          to 750,000 Series A Preferred Shares at $100 per share
    10.1  Amended and Restated 1992 Employee Stock Purchase Plan

    10.2  First Amendment to Amended and Restated 1992 Stock Incentive
          Plan

    10.3  Franklin 401(k) Profit Sharing Plan

    10.4  Forms of Nonstatutory Stock Options

    10.5  Lease Agreements, as amended and proposed to be amended, by
          and between Covey Corporate Campus One, LLC and Covey Corporate
          Campus Two, LLC (Landlord) and Covey Leadership Center, Inc.
          (Tenant) which were assumed by Franklin Covey Co. in the Merger
          with Covey Leadership Center, Inc.

    10.6  Notes Payable Purchase Agreement for $85.00 million of 6.6%
          unsecured senior notes payable due 2008

    10.7  Jon H. Rowberry Promissory Note and Security Agreement, dated
          September 23, 1999

    10.8  Credit Agreement with Bank One, NA and Zions First National
          Bank, dated October 8, 1999

    10.9  Partnership Interest Purchase Agreement between the Company
          and DayTracker.com dated December 8, 1999

    10.10 Amended and Restated 2000 Employee Stock Purchase Plan

    10.11 Asset Purchase Agreement by and Among Publishers Press, Inc.,
          Franklin Covey Co., and Western Impressions Corporation,
          dated as of February 15, 2000.


                                       67
<PAGE>


Exhibit
   No.                               Exhibit                                     Page No.
 -------- ---------------------------------------------------------------     -------------

    10.12 Sublease Agreement between Franklin Covey Co. and MyFamily.com, Inc.      69
          dated February 18, 2000.  This sublease agreement is for office
          space leased under the terms of Exhibit 10.5.

    10.13 Limited Liability Company Agreement of Franklin Covey Coaching            76
          LLC, dated September 1, 2000.

    10.14 Facility and Guaranty Agreement among Franklin Covey Co., Bank           115
          One, NA, as Agent and The Financial Institutions Signatory Hereto
          dated March, 2000.

    10.15 First Amendment to Facility and Guaranty Agreement among Franklin        168
          Covey Co., Bank One, NA, as Agent and The Financial Institutions
          Signatory Hereto dated May, 2000.

    10.16 Second Amendment to Facility and Guaranty Agreement among Franklin       171
          Covey Co., Bank One, NA, as Agent and The Financial Institutions
          Signatory Hereto dated August, 2000.

    10.17 First Amendment to Credit Agreement with Bank One, NA and Zions          174
          First National Bank, dated March, 2000.

    10.18 Second Amendment to Credit Agreement with Bank One, NA and Zions         178
          First National Bank, dated May, 2000.

    10.19 Third Amendment to Credit Agreement with Bank One, NA and Zions          181
          First National Bank, dated August, 2000.

    10.20 Fourth Amendment to Credit Agreement with Bank One, NA and Zions         184
          First National Bank, dated August, 2000.

    10.21 Employment Agreement between Franklin Covey Co. and Robert A. Whitman.   187

    21    Subsidiaries of the Registrant.                                          196

    23    Consent of Arthur Andersen LLP, Independent Public Accountants.          197

    27    Financial Data Schedule.                                                 200

    99.1  Report of Arthur Andersen, LLP, Independent Public Accountants, on       198
          Consolidated Financial Statement Schedule for the years ended
          August 31, 2000, 1999, and 1998.

    99.2  Valuation and  Qualifying  Accounts and Reserves  Schedule.  Financial   199
          statements  and schedules  other than those listed are omitted for the
          reason  that  they  are not  required  or are not  applicable,  or the
          required  information  is shown in the  Financial  Statements or Notes
          thereto, or contained in this Report.
</TABLE>


                                       68
<PAGE>

EXHIBIT 10.12
                                    SUBLEASE

1.   PARTIES

This  Sublease,  dated as of February __, 2000, is made between  FRANKLIN  COVEY
CO.,  a  Utah  corporation  ("Sublessor"),   and  MYFAMILY.COM,   INC.,  a  Utah
corporation ("Sublessee").

2.   MASTER LEASE

     a.  Sublessor  is the Tenant  under a written  lease dated  January 1, 1996
     ("Building I Lease"),  wherein Covey Corporate Campus One, L.L.C.  ("CCC1")
     leased to  Sublessor  the real  property  located  at 360 West  4800  North
     (identified in the Building I Lease as  approximately  360 West 4800 North,
     and in the Amendments as 300 West 4800 North), in the city of Provo,  State
     of  Utah,   generally   described  as  Riverwoods   Building  I,  and  more
     particularly  described  in Exhibit B to the Master Lease  ("Building  I").
     Building I Lease has been amended by the Amendment to Lease Agreement dated
     May 24, 1996 and the Second  Amendment to Lease Agreement  (Building No. 1)
     dated March 21, 1997 (collectively "Building I Amendments").

     b.  Sublessor  is the Tenant under a written  lease dated  October 29, 1996
     ("Building II Lease"),  wherein Covey Corporate Campus Two, L.L.C. ("CCC2")
     leased to Sublessor  the real property  located at 466 West 4800 North,  in
     the city of Provo,  State of Utah,  (identified in the Building II Lease as
     350 West  4800  North,  Provo,  Utah)  generally  described  as  Riverwoods
     Building II ("Building II"), and more  particularly  described in Exhibit B
     to the  Building II Lease.  Said  Building II Lease has been amended by the
     Amendment  to Lease  Agreement  (Building  No.  2)  dated  March  21,  1997
     ("Building II Amendment").

     c. Building I Lease,  together with Building I Amendments,  and Building II
     Lease,  together  with  Building  II  Amendment,  are  herein  collectively
     referred to as the "Master Leases" and are attached hereto as Exhibit "A."

     d. CCC1 and CCC2 are herein collectively referred to as "Landlord."

     e. For  purposes of this  Sublease,  the term  "Premises"  includes  all of
     Building  I and  Building  II  and  the  real  property  more  particularly
     described in Exhibit A to the Master Leases.

     f.  Sublessee  agrees to assume and perform all  obligations  of the Tenant
     under the Master Leases;  provided,  however,  that if any provision of the
     Master Leases conflicts with any provision of this Sublease,  the provision
     of this Sublease shall prevail.

3.   PREMISES

Sublessor hereby subleases to Sublessee on the terms and conditions set forth in
this Sublease the Premises,  consisting of approximately  119,161 gross rentable
square  feet,  subject to  adjustment  upon  final  calculation  of  Sublessor's
architect (the "Premises").

4.   WARRANTY BY SUBLESSOR

Sublessor  warrants  and  represents  to  Sublessee  that the Lease has not been
amended or modified except as expressly set forth herein,  that Sublessor is not
now, and as of the commencement of the Term hereof (as set forth below) will not
be, in  default  or  breach  of any of the  provisions  of the  Lease,  and that
Sublessor  has no knowledge of any claim by Lessor that  Sublessor is in default
or breach of any of the provisions of the Lease.



                                       69
<PAGE>

5.   TERM

The initial  term of this  Sublease  ("Initial  Term")  shall be for a period of
approximately seven (7) years, commencing as follows:

     a. For Building II, on the earlier to occur of (i)  substantial  completion
     of the  Sublessee  Improvements  to Building  II;  (ii) the date  Sublessee
     occupies  any  portion of Building  II for the  purpose of  conducting  its
     business, or (iii) April 1, 2000 ("Building II Commencement Date").

     b. For Building I, on the earlier to occur of (i) substantial completion of
     the Sublessee  Improvements to Building I; (ii) the date Sublessee occupies
     any portion of Building I for the purpose of conducting  its  business,  or
     (iii) June 1, 2000 ("Building I Commencement Date").

     The Initial Term (for both  Building I and Building II) shall expire on May
     31, 2007  ("Termination  Date"),  unless  otherwise  sooner  terminated  in
     accordance  with the  provisions  of this Sublease or if for any reason the
     Master Leases are terminated. In the event the Initial Term commences prior
     to April 1, 2000 for Building II, and prior to June 1, 2000 for Building I,
     Sublessor and Sublessee shall execute a memorandum setting forth the actual
     dates  of  commencement  of  the  Initial  Term.  Sublessor  shall  deliver
     possession  of  the  Premises  ("Possession")  in  broom  clean  condition;
     provided  that  Sublessor  shall  clean all  carpets  prior to  delivery of
     Possession.

     Notwithstanding the foregoing, on or after February 20, 2000, Sublessee may
     enter upon  Building II, and on or after May 15, 2000,  Sublessee may enter
     upon Building I, for the purpose of constructing Sublessee's  Improvements,
     subject to Sublessee's observance and performance of all of the obligations
     contained in this Sublease (excluding the payment of Base Rent).

6.   OPTION TO RENEW

     Subject  to  earlier  termination  of the  Master  Leases  as  provided  in
     Paragraph 5, above,  Sublessee shall have the option to renew this Sublease
     as follows:

     a. Provided Sublessee is not then in default under this Sublease, Sublessee
     shall have the option to renew this  Sublease for one (1)  additional  term
     ("1st  Renewal  Term") for a period  commencing  April 1, 2007,  and ending
     December 31, 2009 (1st Option to Renew).  Sublessee  shall exercise the 1st
     Option to Renew by giving  written notice to Sublessor no later than ninety
     (90) days prior to the Termination Date.

     b. Provided Sublessor has exercised its options to renew the Master Leases,
     as provided  therein,  and provided  further that  Sublessee is not then in
     default under this Sublease,  Sublessee shall have the option to renew this
     Sublease  for one (1)  additional  term ("2nd  Renewal  Term") for a period
     commencing  January  1,  2009,  and ending  March 31,  2013 (2nd  Option to
     Renew"). Sublessee shall exercise the 2nd Option to Renew by giving written
     notice to Sublessor no later than September 1, 2009.

     c. Base  Rent for any  Renewal  Term  shall  increase  three  percent  (3%)
     annually over the preceding lease year's Base Rent.

7.   RENT

     a. Base Rent.  Sublessee shall pay to Sublessor as base rent ("Base Rent"),
     without  deduction,   setoff,  notice  or  demand,  at  2200  West  Parkway
     Boulevard,  Salt Lake City, Utah, 84119, Attn: Mike Fitch, or at such other
     place  as  Sublessor  shall  designate  from  time  to time  by  notice  to
     Sublessee, Base Rent in the amount of $14.85 per square foot with 3% annual


                                       70
<PAGE>

     increases.  Subject to any  adjustment in the actual square  footage of the
     Premises as  determined  by  Sublessor's  architects,  as  provided  for in
     Section 3, above,  Sublessee shall pay Base Rent in monthly installments as
     follows:
<TABLE>

                                                                              Minimum Monthly Base
        For the Period of:                                                          Rent:
        ------------------                                                          -----

<S>                                                                               <C>
        Building II Commencement Date through Building I Commencement Date:       $77,858.55

        Building I Commencement Date through March 31, 2001                       $147,461.74

        April 1, 2001 through March 31, 2002                                      $151,885.59

        April 1, 2002 through March 31, 2003                                      $156,442.12

        April 1, 2003 through March 31, 2004                                      $161,135.38

        April 1, 2004 through March 31, 2005                                      $165,969.44

        April 1, 2005 through March 31, 2006                                      $170,948.52

        April 1, 2006 through March 31, 2007                                      $176,076.98

</TABLE>


Each monthly  payment shall be made in advance on the first day of each month of
the  Initial  Term.  If the  Building  II  Commencement  Date or the  Building I
Commencement  Date begin on a day other that the first day of a month,  the rent
for the partial months shall be prorated on a per diem basis.

It is the intent of both  parties that the Base Rent herein  specified  shall be
absolutely net to Sublessor throughout the Initial Term or any Renewal Term, and
that all costs,  expenses and  obligations  relating to the  Premises  which may
arise or become due during the Initial Term or any Renewal Term shall be paid by
Sublessee in the manner hereafter provided.

     b. Direct Costs.  Sublessee  shall pay to Sublessor as additional rent 100%
     of the amounts  payable by Sublessor for Direct Costs  incurred  during the
     Term.  Such  additional  rent shall be payable as and when Direct Costs are
     payable by Sublessor to Landlord. The Master Leases provide for the payment
     by  Sublessor  of Direct  Costs on the basis of an  estimate  thereof.  Any
     adjustments  between  estimated  and  actual  Direct  Costs  shall  be made
     pursuant to the  provisions of the Master Leases.  If any such  adjustments
     shall occur after the expiration or earlier  termination of the Term,  then
     the  obligations of Sublessor and Sublessee  under this Subsection 7b shall
     survive such expiration or termination.  Sublessor  shall,  upon request by
     Sublessee,  furnish  Sublessee with copies of all  statements  submitted by
     Lessor of actual or estimated Direct Costs during the Term.

     c.  Interest and Late  Charges.  If Sublessee  fails to pay within ten (10)
     days of the date due any rent or other amount or charges which Sublessee is
     obligated to pay under the terms of this Sublease,  the unpaid amount shall
     bear interest at the rate of ten (10%) per annum.  In addition to interest,
     if any such  installment is not made by Sublessee within ten (10) days from
     the date it is due,  Sublessee  shall pay Sublessor to partially  reimburse
     Sublessor  for the  additional  cost of handling such payment a late charge
     equal to five percent (5%) of such installment.  Acceptance of any interest
     or late charge shall not  constitute a waiver of  Sublessee's  default with
     respect  to  such  nonpayment  by  Sublessee  nor  prevent  Sublessor  from
     exercising any other rights or remedies  available to Sublessor  under this
     Sublease.

                                       71
<PAGE>

8.   SECURITY DEPOSIT

Sublessee shall deposit with Sublessor upon execution of this Sublease,  the sum
of $294,923.46, which consists of $147,461.73 prepayment of rent and $147,461.73
as security for  Sublessee's  faithful  performance of  Sublessee's  obligations
hereunder ("Security Deposit").  If Sublessee fails to pay rent or other charges
when  due  under  this  Sublease,  or fails to  perform  any of its  obligations
hereunder, Sublessor may use or apply all or any portion of the Security Deposit
for the payment of any rent or other amount when due hereunder  and unpaid,  for
the payment of any other sum for which Sublessor may become  obligated by reason
of  Sublessee's  default  or  breach,  or for any loss or  damage  sustained  by
Sublessor as a result of Sublessee's default or breach. If Sublessor so uses any
portion of the Security  Deposit,  Sublessee  shall,  within ten (10) days after
written  demand by  Sublessor,  restore the Security  Deposit to the full amount
originally  deposited,  and  Sublessee's  failure  to do so shall  constitute  a
default  under  this  Sublease.  Sublessor  shall  not be  required  to keep the
Security  Deposit  separate  from  its  general  accounts,  and  shall  have  no
obligation or liability for payment of interest on the Security Deposit.  In the
event Sublessor  assigns its interest in this Sublease,  Sublessor shall deliver
to its  assignee so much of the Security  Deposit as is then held by  Sublessor.
Provided  Sublessee is not then in default of any of its obligations  hereunder,
Sublessor  shall apply a portion of the  Security  Deposit in an amount equal to
Sublessee's  obligation for the last month's Base Rent and any  additional  rent
occurring  during the Initial Term or any Renewal Term; and within ten (10) days
after the Initial Term has expired,  or Sublessee has vacated the  Premises,  or
any final adjustment  pursuant to Subsection 7b hereof has been made,  whichever
shall last occur,  and  provided  Sublessee is not then in default of any of its
obligations  hereunder,  so much of the Security  Deposit as had not theretofore
been  applied  by  Sublessor,  shall be  returned  to  Sublessee  or to the last
assignee, if any, of Sublessee's interest hereunder.

9.   SUBLESSEE IMPROVEMENTS

Sublessee agrees to sublease the Premises in "as is" condition.  Sublessor shall
reimburse Sublessee for Sublessee's actual costs incurred in making improvements
to the Premises,  not to exceed $3.00 per rentable square foot, as determined by
Landlord's architect pursuant to Paragraph 3, above ("Sublessee  Improvements").
Upon completion of Sublessee  Improvements,  Sublessee shall submit to Sublessor
(i) a written statement,  certified by an officer of Sublessee setting forth the
actual expenses  incurred in completing  Sublessee  Improvements,  together with
copies of all applicable invoices,  and (ii) copies of releases of lien from all
suppliers of materials or services used in making Sublessee Improvements. Within
30 days of Sublessor's receipt of all necessary  documentation,  Sublessor shall
pay to  Sublessee  an  amount  equal to the  actual  costs  incurred  in  making
Sublessee  Improvements,  not to exceed  $3.00 per rentable  square foot,  or at
Sublessor's  option,  credit said amount to Sublessee as an equivalent amount of
free rent. Upon execution of this Sublease, Sublessee shall provide to Sublessor
written plans and specifications for all Sublessee Improvements. Sublessor shall
immediately  submit said plans and  specifications to the Landlord for approval.
Landlord shall approve or request  modifications to the plans and specifications
within three (3) days of its receipt of the same.  Sublessee shall not cause any
Sublessee  Improvements to be made to the Premises until written approval of the
plans  and  specifications  is  received  from  Landlord  under the  Lease.  All
Sublessee Improvements and other improvements by Sublessee to the Premises shall
conform to all applicable governmental ordinances and regulations, including but
not limited to  required  permits and  approvals,  and shall  become part of the
realty upon installation thereof. At the end of the Term or any renewal thereof,
Sublessee  shall  remove  from  the  Premises,   at  Sublessee's  cost,  all  of
Sublessee's equipment,  fixtures and personal property, and repair any damage to
the Premises caused by such removal.



                                       72
<PAGE>

10.  SIGNAGE

Sublessee may, at its sole expense,  install signage upon the Premises  pursuant
to the terms of the Master Leases and upon  obtaining  necessary  approvals from
Riverwoods  Research  and  Business  Park  Owners  Association  and  the  proper
governmental authorities in Utah County, State of Utah.

11.  USE OF PREMISES

The Premises  shall be used and occupied only for general office use, and for no
other use or purpose.  Sublessee may use the Premises  twenty-four  (24) hours a
day, seven (7) days a week.

12.  FURNITURE AND EQUIPMENT

Sublessee  shall  have the  right,  exercisable  by  giving  written  notice  to
Sublessor  not later than February 20, 2000, to purchase all or a portion of the
furniture and equipment  described in the attached  Exhibit B, at the prices set
forth on  Exhibit  B. All  furniture  and  equipment  currently  located  on the
Premises  that is not  listed  on  Exhibit  B or that  Sublessee  elects  not to
purchase shall be removed by Sublessor and Sublessor  shall repair any damage to
the Premises caused by such removal.

13.  CONDITION OF PREMISES

Notwithstanding  the  provisions  of Paragraph 12,  above,  Sublessor  shall not
remove the UPS systems,  existing cabling, wiring and security systems installed
upon the Premises,  and Sublessee  shall have the right to use said UPS systems,
the  existing  cabling,  wiring and  security  systems as  Sublessee  reasonably
determines  is  necessary  for the conduct of its  business  from the  Premises.
Further, Sublessor shall cause to remain on the Premises for Sublessee's use the
existing common area reception furniture,  executive conference table and common
area murals.

14.  ASSIGNMENT AND SUBLETTING

Sublessee  shall not assign this  Sublease or further  sublet all or any part of
the Premises without the prior written consent of the Sublessor (and the consent
of Landlord,  if such is required under the terms of the Lease).  Sublessor will
not  unreasonably  withhold  permission  to sublet  space to a  mutually  agreed
subtenant.

15.  QUIET ENJOYMENT

Subject to the provisions of this Sublease and the Master Leases and conditioned
upon performance of all of the provisions to be performed by Sublessee hereunder
and thereunder, Sublessor and Landlord shall secure to Sublessee during the Term
the quiet and peaceful  possession of the Premises and all rights and privileges
appertaining thereto.

16.  OTHER PROVISIONS OF SUBLEASE

All applicable terms and conditions of the Master Leases are  incorporated  into
and made a part of this Sublease as if (i) Sublessee were the tenant  thereunder
and (ii) Sublessor were the landlord thereunder. Sublessee assumes and agrees to
perform the Tenant's obligations under the Master Leases during the Initial Term
or any Renewal Term to the extent that such  obligations  are  applicable to the
Premises,  except that the  obligation to pay rent to Landlord  under the Master
Leases  shall be  considered  performed  by  Sublessee  to the extent and in the
amount rent is paid to Sublessor in accordance  with Section 7 of this Sublease.
Sublessee  shall not commit or suffer any act or omission  that will violate any
of the provisions of the Master Leases.  Sublessor  shall exercise due diligence
in  attempting  to cause  Landlord to perform its  obligations  under the Master
Leases for the benefit of Sublessee.  If the Master Leases terminate as a result
of a default or breach by Sublessor or Sublessee  under this Sublease and/or the
Master Leases,  then the defaulting  party shall be liable to the  nondefaulting
party for the damage suffered as a result of such  termination.  Notwithstanding
the  foregoing,  if the Master Leases give  Sublessor any right to terminate the
Master  Leases in the event of the  partial  or total  damage,  destruction,  or
condemnation of the Premises,  the exercise of such right by Sublessor shall not
constitute a default or breach hereunder.



                                       73
<PAGE>

17.  ATTORNEY'S FEES

If Sublessor or Sublessee shall commence an action against the other arising out
of or in connection with this Sublease,  the prevailing  party shall be entitled
to recover its costs of suit and reasonable attorney's fees.

18.  NOTICES

All notices and demands  that may or are to be required or permitted to be given
by either  party on the other  hereunder  shall be in  writing.  All notices and
demands by the  Sublessor  to  Sublessee  shall be sent by United  States  Mail,
postage prepaid,  addressed to the Sublessee at the Premises, and to the address
herein  below,  or to such  other  place  as  Sublessee  may  from  time to time
designate in a notice to the Sublessor. All notices and demands by the Sublessee
to Sublessor at the address set forth herein,  and to such other person or place
as the Sublessor may from time to time designate in a notice to the Sublessee.

         To Sublessor:     Franklin Covey Co.
                           2200 West Parkway Boulevard
                           Salt Lake City, Utah  84119
                           Attn:  Val John Christensen
                           Executive Vice President/General Counsel

         To Sublessee:     MyFamily.com, Inc.
                           360 West 4800 North
                           Provo, Utah  84604
                           Attn: Peter W. Clark, Chief Financial Officer

19.  CONSENT BY LANDLORD

This Sublease shall be of no force or effect unless  consented to by Landlord as
required under the terms of the Master Leases.

20.  COMPLIANCE

The parties hereto agree to comply with all applicable federal, state, and local
laws,   regulations,   codes,   ordinances  and  administrative   orders  having
jurisdiction over the parties, property or the subject matter of this Agreement,
including,  but not  limited  to, the 1964 Civil  Rights Act and all  amendments
thereto,  the Foreign  Investment  in Real  Property Tax Act, the  Comprehensive
Environmental  Response  Compensation  and Liability Act, and the Americans with
Disabilities Act.

Sublessor:                                           Sublessee:

FRANKLIN COVEY CO.                                   MYFAMILY.COM, INC.

<TABLE>

<S>                                                  <C>
By                                                   By
  ------------------------------------------           -------------------------------------------

Title                                                Title
     ---------------------------------------               ---------------------------------------

Date:                                                Date
     ----------------------------------------            -----------------------------------------

</TABLE>

                                       74
<PAGE>


LANDLORD'S CONSENT TO SUBLEASE


The  undersigned  landlord  ("Landlord")  under  the  Building  I Lease,  hereby
consents to the foregoing  Sublease  without  waiver of any  restriction  in the
Building I Lease concerning further assignment or subletting. Landlord certifies
that, as of the date of Landlord's execution hereof, Sublessor is not in default
or  breach  of any of the  provisions  of the  Building  I  Lease,  and that the
Building I Lease has not been amended or modified  except as expressly set forth
in the foregoing Sublease.  Landlord shall enter into a separate non-disturbance
agreement in favor of Sublessee in the event the Building I Lease is  terminated
for any reason prior to the end of the Initial Term or any Renewal Term thereof.


COVEY CORPORATE CAMPUS ONE, L.L.C.


By
   --------------------------------------------------

Title
      -----------------------------------------------

Date
     ------------------------------------------------



The  undersigned  landlord  ("Landlord")  under the  Building  II Lease,  hereby
consents to the foregoing  Sublease  without  waiver of any  restriction  in the
Building  II  Lease  concerning  further  assignment  or  subletting.   Landlord
certifies that, as of the date of Landlord's execution hereof,  Sublessor is not
in default or breach of any of the provisions of the Building II Lease, and that
the Building II Lease has not been amended or modified  except as expressly  set
forth  in  the  foregoing  Sublease.   Landlord  shall  enter  into  a  separate
non-disturbance  agreement  in favor of  Sublessee  in the event the Building II
Lease is  terminated  for any reason prior to the end of the Initial Term or any
Renewal Term thereof.


COVEY CORPORATE CAMPUS TWO, L.L.C.


By
   --------------------------------------------------

Title
      -----------------------------------------------

Date
     ------------------------------------------------





                                       75
<PAGE>

EXHIBIT 10.13
                       LIMITED LIABILITY COMPANY AGREEMENT

                                       OF

                       FRANKLIN COVEY COACHING, L. L. C.













                                       76
<PAGE>




                                TABLE OF CONTENTS

                                                                           Page
                                                                          ------


1.       DEFINITIONS.........................................................80

1.1      Adjusted Capital Account Deficit....................................80
1.2      Affiliate...........................................................80
1.3      Agreement...........................................................80
1.4      AMS  ...............................................................80
1.5      AMS Preference Return...............................................80
1.6      AMS Programs........................................................80
1.7      AMS Program Income..................................................81
1.8      AMS Program Share...................................................81
1.9      Auditors............................................................81
1.10     Bankrupt............................................................81
1.11     Bankruptcy Code.....................................................81
1.12     Business............................................................81
1.13     Buy Out Amount......................................................81
1.14     Capital Account.....................................................81
1.15     Capital Call........................................................81
1.16     Cash Flow...........................................................82
1.17     Certificate.........................................................82
1.18     Class A Member......................................................82
1.19     Class A Membership Interests........................................82
1.20     Code ...............................................................82
1.21     Communication.......................................................82
1.22     Company.............................................................82
1.23     Company Act.........................................................82
1.24     Company's Office....................................................82
1.25     Confidential Information............................................82
1.26     Control.............................................................82
1.27     Deadlock............................................................82
1.28     Deemed Delivery.....................................................82
1.29     Effective Date......................................................82
1.30     Excepted Transfer...................................................83
1.31     Fair Market Value...................................................83
1.32     Fiscal Year.........................................................83
1.33     Franklin Covey......................................................83
1.34     Franklin Covey Preference Return....................................83
1.35     Franklin Covey Programs.............................................83
1.36     Franklin Covey Program Income.......................................83
1.37     Franklin Covey Program Share........................................83
1.38     Gross Asset Value...................................................83
1.39     Management Board....................................................84
1.40     Manager.............................................................84
1.41     Member..............................................................84
1.42     Membership Interest.................................................84
1.43     Modified Fair Market Value..........................................84
1.44     Net Profits or Losses...............................................84
1.45     Non-Contributing Member.............................................84
1.46     Officer.............................................................84
1.47     Operating Margin....................................................84
1.48     Organization Transactions...........................................84
1.49     Percentage Interest.................................................84
1.50     Person..............................................................84
1.51     Profits.............................................................84
1.52     Program Contribution Threshold......................................85




                                       77
<PAGE>



1.53     Regulations.........................................................85
1.54     Securities Act......................................................85
1.55     Total Member Program Income.........................................85
1.56     Transfer............................................................85
1.57     Unit 7

2.       FORMATION, PURPOSES AND DURATION....................................85

2.1.     Formation and Name..................................................85
2.2.     Purposes of the Company.............................................86
2.3.     Scope of the Members' Authority.....................................86
2.4.     Principal Place of Business.........................................86
2.5.     Title to Company Properties.........................................86
2.6.     Term 8
2.7.     Assumed Name Certificate............................................86
2.8.     Other Business Activities; Waive....................................86

3.       CERTAIN MATTERS RELATING TO THE BUSINESS............................86

3.1.     Business Opportunities..............................................86
3.2.     Noncompetition; Confidential Information............................87

4.       MEMBERSHIP INTERESTS, CAPITAL CONTRIBUTIONS AND DISTRIBUTIONS.......88

4.1.     Membership Interests................................................88
4.2.     Initial Capital Contribution........................................88
4.3.     Capital Accounts....................................................89
4.4.     Limitation on Members' Liabilities..................................90
4.5.     Distributions of Net Cash Flow......................................90
4.6.     Time of Determination and Distribution of Cash Flow.................90
4.7.     Additional Operating Funds..........................................90
4.8.     Preemptive Rights...................................................91

5.       MANAGEMENT OF THE COMPANY...........................................91

5.1.     Members; No Control of Business or Right to Act for Company.........91
5.2.     The Management Board................................................91
5.3.     Officers............................................................92
5.4.     Bylaws..............................................................92
5.5.     Major Decisions.....................................................92

6.       ACCOUNTING AND TAXES................................................93

6.1.     Books and Records...................................................93
6.2.     Rights of Inspection................................................93
6.3.     Bank Accounts.......................................................93
6.4.     Financial Statements................................................93
6.5.     Other Accounting Decisions..........................................93
6.6.     Preparation of Tax Returns..........................................93
6.7.     Allocation of Profits, Gains and Losses.............................93
6.8.     Tax Decisions Not Specified.........................................94
6.9.     Notice of Tax Audit.................................................94
6.10.    Tax Matters Partner.................................................94

7.       SALE OR TRANSFER....................................................94

7.1.     General.............................................................94
7.2.     Offered Interests On Transfer.......................................94
7.3.     Securities Law Limitations..........................................96
7.4.     Agreement with Transferees..........................................96
7.5.     Transfer in the Event of Contribution Shortfall.....................97
7.6.     Transfer in the Event of Deadlock...................................97
7.7.     Retrieval of Proprietary Coaching Business..........................98





                                       78
<PAGE>


8.       DEFAULTS AND DISSOLUTION............................................98

8.1.     Events of Default...................................................98
8.2.     Remedies............................................................99
8.3.     Causes of Dissolution...............................................99
8.4.     Procedure in Dissolution and Liquidation............................99
8.5.     Distribution of Contributed Assets.................................100

9.       AMENDMENT..........................................................100

9.1.     Amendment..........................................................100

10.      DISPUTES...........................................................100

10.1.    Escalation.........................................................100
10.2.    Mediation..........................................................100
10.3.    Arbitration........................................................101

11.      GENERAL PROVISIONS.................................................102

11.1.    Entire Agreement...................................................102
11.2.    Notices............................................................102
11.3.    Validity...........................................................102
11.4.    Attorneys' Fees....................................................102
11.5.    Survival of Rights.................................................102
11.6.    No Strict Construction.............................................103
11.7.    Governing Law; Jurisdiction........................................103
11.8.    No Partition.......................................................103
11.9.    Waiver.............................................................103
11.10.   Waiver of Notice...................................................103
11.11.   Remedies Not Exclusive.............................................103
11.12.   Construction.......................................................103
11.13.   Incorporation by Reference.........................................104
11.14.   Counterparts.......................................................104
11.15.   Further Assurances.................................................104
11.16.   No Broker's Fees...................................................104
11.17.   No Third Party Rights..............................................104




                                       79
<PAGE>






                       LIMITED LIABILITY COMPANY AGREEMENT

                                       OF

                         FRANKLIN COVEY COACHING, L.L.C.


     This Limited Liability  Company Agreement (this  "Agreement") is made as of
September 1, 2000 (the  "Effective  Date") by and among those  parties who, from
time to time,  execute  this  Agreement  as members  and are listed on  attached
Exhibit  A. Such  signatories  to this  Agreement  are  collectively  called the
"Members," and each is sometimes individually called a "Member."


                                  Agreement

     NOW,  THEREFORE,  in  consideration  of  the  mutual  promises,  terms  and
conditions  contained  herein,  the receipt and  sufficiency of which are hereby
acknowledged, the Members hereby agree as follows:


1.   DEFINITIONS

     The  following  words,  terms or phrases have the  respective  meanings set
forth thereafter:

1.1.  "Adjusted Capital Account Deficit" shall mean, with respect to any Member,
the deficit  balance,  if any, in such Member's Capital Account as of the end of
any Fiscal Year after giving effect to the following adjustments:  (i) credit to
such Capital Account the sum of (A) any amount which such Member is obligated to
restore to such Capital  Account  pursuant to any  provision of this  Agreement,
plus (B) an amount equal to such Member's share of  Partnership  Minimum Gain as
determined  under Section  1.704-2(g)(1)  of the  Regulations  and such Member's
share of Partner  Nonrecourse  Debt Minimum  Gain as  determined  under  Section
1.704-2(i)(5)  of the  Regulations,  plus (C) any  amounts  which such Member is
deemed to be obligated to restore  pursuant to Section  1.704-l(b)(2)(ii)(c)  of
the  Regulations;  and (ii) debit to such Capital Account the items described in
Sections 1.704-l(b)(2)(ii)(d)(4), (5) and (6) of the Regulations.

     The foregoing definition of Adjusted Capital Account Deficit is intended to
comply with the provisions of Section  1.704-1(b)(2)(ii)(d)  of the  Regulations
and shall be interpreted consistently therewith.

1.2. "Affiliate" shall mean, with respect  to any Person,  any Person Controlled
by, under common Control with or Controlled or managed by such Person.

1.3. "Agreement" shall mean this Limited Liability Company Agreement as the same
may be  amended  or  supplemented  from  time  to time in  accordance  with  the
provisions hereof.

1.4. "AMS" shall mean AMS Direct, Inc., a Delaware corporation.

1.5. "AMS Preference  Return" means, with respect to any period,  the product of
(i) 0.45,  multiplied  by (ii) the amount by which AMS  Program  Income for such
period exceeds the Program Contribution Threshold for such period.

1.6. "AMS Programs" means all coaching programs and other services and materials
provided  by the  Company  with  respect  to  (i)  proprietary  programs  now or
hereafter  developed,  produced and/or marketed by AMS or its Affiliates  (other
than the Company), and/or (ii) any AMS or third party programs previously tested
for AMS by Franklin Covey's personal coaching division or its predecessor.





                                       80
<PAGE>



1.7. "AMS Program Income" means, for any period,  the Operating Margin generated
by AMS Programs during such period, minus the AMS Program Share of all remaining
operating expenses (other than those included in AMS' Operating Margin) incurred
by the Company during such period.

1.8. "AMS Program Share" means, for any period,  the percentage  equivalent of a
fraction,  the  numerator of which shall be the total  revenue from AMS Programs
during such period,  and the  denominator of which shall be the total revenue of
the Company during such period.

1.9. "Auditors" shall mean such firm of independent certified public accountants
as from time to time may be engaged for the Company by the Management Board.

1.10.  "Bankrupt" shall mean, with respect to any Member,  the occurrence of any
one or more of the following: (i) the making by such Member of an assignment for
the benefit of creditors;  (ii) the filing against such Member of an involuntary
petition seeking an adjudication of bankruptcy under Chapter 7 of the Bankruptcy
Code, which filing is not dismissed within sixty (60) days of the filing;  (iii)
the  filing  of a  voluntary  petition  by such  Member  under  Chapter 7 of the
Bankruptcy  Code; (iv) the entry of an order of relief against such Member under
Chapter 7 of the  Bankruptcy  Code; (v) the filing of a voluntary or involuntary
petition by or against  such Member  under  Chapters 11 or 13 of the  Bankruptcy
Code which is not dismissed within sixty (60) days of the filing; (vi) the entry
of an order, judgment or decree by a court of competent  jurisdiction  providing
for the  liquidation  of the assets of such  Member or  appointing  a  receiver,
trustee or other administrator of such Member's assets which continues in effect
and unstayed for a period of sixty (60) days; (vii) the confirmation of any plan
of reorganization under either Chapter 11 or 13 of the Bankruptcy Code providing
for the  liquidation of  substantially  all of such Member's  assets or (viii) a
written admission by such Member of inability to pay debts.

1.11. "Bankruptcy Code" shall mean Title 11 of the United States Code, as now in
effect or as hereafter amended.

1.12.  "Business"  shall mean,  as of any date,  developing,  marketing,  and/or
providing, in person or through any form of communication or media, personalized
coaching programs and/or services, involving one-on-one interaction, of the same
general  type and  nature as those  provided  by the  Company  as of such  date;
provided,  that Business shall not include any proprietary  businesses of AMS or
Franklin  Covey that are not  related  specifically  to  coaching  and shall not
include  seminar  training  or  product  sales,  public  or  corporate  training
programs,  works  of  authorship,   intellectual  property  development  or  the
licensing or sale of any other goods or services provided by any division of AMS
or Franklin Covey other than the Franklin Covey personal coaching division as of
the date of execution of this Agreement.

1.13.  "Buy Out Amount"  shall mean an amount equal to the Modified  Fair Market
Value  multiplied  by a  fraction,  the  numerator  of  which is the  number  of
Membership Interests being purchased,  and the denominator of which is the total
number of Membership Interests then outstanding; or if at the time of Redemption
Notice,  AMS has the right  pursuant to Section 7.5 hereof to trigger a purchase
or sale of its Membership Interests,  the Buy Out Amount shall mean the Modified
Fair Market  Value  multiplied  by a  fraction,  the  numerator  of which is the
Program  Income of the  Defaulting  Member  during the most  recently  completed
Fiscal Year and the  denominator  of which is Total Member Program Income during
such Fiscal Year.

1.14.  "Capital  Account"  shall mean the  record of a  Member's  contributions,
distributions, allocable share of income, gain, loss and deduction maintained by
the Company in accordance with the capital  account rules of Section  1.704-1(b)
of the  Regulations.  The Company shall adjust  Capital  Accounts to reflect the
fair   market   value  of  Company   property   in   accordance   with   Section
1.704-1(b)(2)(iv)(f)  of the Regulations in connection with any events described
in Section 1.704-1(b)(2)(iv)(f)(5) of the Regulations.

1.15.  "Capital  Call" shall have the meaning given such term in Section  4.7(b)
hereof.



                                       81
<PAGE>


1.16.  "Cash  Flow"  shall  mean  any and all  cash  receipts  from  any  source
whatsoever  except  contributions  to  capital  and  proceeds  from  financings,
borrowings  or  other   extensions  of  credit  after  deducting  (i)  all  cash
expenditures  and  capital  expenditures  made  during such period and (ii) such
reserves as the Managers reasonably determine to be necessary or appropriate for
anticipated cash needs of the Company.

1.17. "Certificate" shall mean the Certificate of Formation of the Company, duly
filed and amended in accordance with the laws of the State of Delaware.

1.18.  "Class A Member" shall mean a holder of Class A Membership  Interests who
has been accepted as a Member of the Company pursuant to this Agreement.

1.19.  "Class A  Membership  Interests"  shall  mean  those  Class A  Membership
Interests in the Company described more fully in Section 4.1.

1.20.  "Code" shall mean the Internal  Revenue Code of 1986, as now in effect or
as hereafter amended including,  but not limited to, any successor or substitute
federal tax codes or legislation.

1.21.  "Communication"  shall  mean  any and  all  notices,  requests,  demands,
elections and other communications given in connection with this Agreement.

1.22.  "Company" shall mean Franklin Covey Coaching,  L.L.C., a Delaware limited
liability company.

1.23. "Company Act" shall mean the Limited Liability Company Act of the State of
Delaware, as amended from time to time.

1.24.  "Company's  Office"  shall have the meaning given to such term in Section
2.4.

1.25.  "Confidential  Information"  shall have the meaning given to such term in
Section 3.2(b).

1.26.  "Control"  shall  mean,  with  respect to a Person (i) direct or indirect
ownership of fifty percent (50%) or more of the total  combined  voting power of
all classes of equity  interests in the controlled  entity  entitled to vote, or
(ii) being an  officer,  director,  manager,  trustee or general  partner of the
controlled entity (or an officer, director,  manager, general partner or trustee
of a manager, trustee or general partner of the controlled entity).

1.27. "Deadlock" shall mean the Managers are deadlocked in the management of the
Company's affairs,  including if the Members are unable to break the deadlock in
regard to any Major  Decision  after  the  parties  have  followed  the  dispute
resolution mechanisms set forth in Sections 10.1 and 10.2.

1.28. "Deemed Delivery" shall mean, with respect to a written Communication sent
to a recipient Member or the Company (the  "Recipient"),  the earlier of (a) the
date it shall be delivered to the address of the Recipient on the records of the
Company  (the  "Recipient's  Address"),  (b) the date  delivery  shall have been
refused at the Recipient's  Address, (c) with respect to a Communication sent by
mail,  the date as of  which  the  postal  service  shall  have  indicated  such
Communication  to be  undeliverable  at the  Recipient's  Address,  or (d)  with
respect to a  Communication  sent by  facsimile to the  facsimile  number of the
Recipient  on the  records of the  Company  and in respect of which a  facsimile
receipt  confirmation  statement  is printed,  (i) the next  business  day after
receipt,  if the Communication is received at or after five (5) p.m. in the time
zone of the  Recipient,  or (ii)  the day of  receipt  if the  Communication  is
received before five (5) p.m. in the time zone of the Recipient.

1.29.  "Effective  Date" shall have the meaning  given such term in the preamble
hereto.





                                       82
<PAGE>


1.30.  "Excepted  Transfer"  shall mean any Transfer by a Member of a Membership
Interest to a controlled  subsidiary or affiliate of such member;  provided that
the transferee first agrees to become a party to this Agreement and bound hereby
and provided that no such Transfer shall relieve the transferring  Member of its
obligations hereunder without the prior written consent of the other Members.

1.31.  "Fair  Market  Value"  shall have the  meaning  ascribed  to such term in
Section 7.2(d).

1.32.  "Fiscal Year" shall mean the period from September 1 to August 31 of each
year.

1.33. "Franklin Covey" shall mean Franklin Covey Co., a Utah corporation.

1.34.  "Franklin Covey Preference Return" means, with respect to any period, the
product  of (i) 0.45,  multiplied  by (ii) the  amount by which  Franklin  Covey
Program  Income for such period exceeds the Program  Contribution  Threshold for
such period.

1.35.  "Franklin Covey Programs" means all coaching  programs and other services
and materials  provided by the Company with respect to (i) proprietary  coaching
programs now or hereafter developed,  produced and/or marketed by Franklin Covey
or its Affiliates  (other than the Company),  and/or (ii) any of the third party
programs identified on Exhibit D attached hereto.

1.36.  "Franklin  Covey Program  Income"  means,  for any period,  the Operating
Margin  generated  by Franklin  Covey  Programs  during such  period,  minus the
Franklin  Covey Program Share of all remaining  operating  expenses  (other than
those included in Franklin  Covey's  Operating  Margin)  incurred by the Company
during such period.

1.37.  "Franklin  Covey Program  Share" means,  for any period,  the  percentage
equivalent of a fraction, the numerator of which shall be the total revenue from
Franklin Covey Programs  during such period,  and the denominator of which shall
be the total revenue of the Company during such period.

1.38.  "Gross Asset Value" shall mean,  with respect to any Company  asset,  the
asset's adjusted basis for federal income tax purposes, except as follows:

     a.   The initial Gross Asset Value of an asset  contributed  by a Member to
          the Company  shall be the gross fair market  value of such asset as of
          the date of contribution.

     b.   The Gross  Asset  Values of all  Company  assets  shall be adjusted to
          equal the assets'  respective gross fair market values,  as determined
          by the Company using such  reasonable and uniform methods of valuation
          as it may adopt,  as of the following  times:  (i) the  acquisition of
          additional  Membership Interests in the Company by any new or existing
          Member in exchange for more than a de minimus capital contribution, or
          the  distribution  by the Company of more than a de minimus  amount of
          money or other property to a Member as  consideration  for all or part
          of its Membership  Interests in the Company;  and (ii) the liquidation
          of the Company within the meaning of Section  1.704-1(b)(2)(ii)(g)  of
          the Regulations.

     c.   The Gross  Asset Value of any Company  asset  distributed  to a Member
          shall be the  gross  fair  market  value of such  asset on the date of
          contribution.

     d.   The Gross  Asset  Values of  Company  assets  shall be  increased  (or
          decreased) to reflect any  adjustments  to the adjusted  basis of such
          assets  pursuant to Code  Sections  734(b) or 743(b),  but only to the
          extent such adjustments are taken into account in determining  Capital
          Accounts pursuant to Section 1.704-1(b)(2)(iv)(m) of the Regulations.

     e.   In the event of dissolution or  liquidation,  the Gross Asset Value of
          any  Company  asset  distributed  to a Member  shall be the gross fair
          market value of such asset on the date of distribution.



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     If the  Gross  Asset  Value of an asset  has been  determined  or  adjusted
pursuant to  subsections  a., b., c. or d., above,  such Gross Asset Value shall
thereafter be adjusted by the depreciation,  cost recovery or amortization taken
into account  with  respect to such asset for  purposes of computing  Profits or
Losses.   Such   items   shall  be   computed   in   accordance   with   Section
1.704-1(b)(2)(iv)(g)(3) of the Regulations.

1.39.  "Management  Board"  shall  mean  the  Management  Board  of the  Company
described in Section 5.2.

1.40. "Manager" shall have the meaning given such term in Section 5.2(b) hereof.

1.41. "Member" shall have the meaning given such term in the preamble hereto.

1.42.  "Membership  Interest" shall mean a Member's entire ownership interest in
the Company,  including the Member's interest in the capital, Profits, gains and
credits of the Company  (whether  expressed in terms of the Member's  Percentage
Interest, Units or otherwise) and all rights and obligations with respect to the
Company under this Agreement and the Company Act, including, but not limited to,
the right to receive distributions from the Company.

1.43.  "Modified  Fair Market  Value"  shall mean the fair  market  value of the
Company  determined in a manner  consistent with Section 7.2(d) (except that the
Persons   entitled  to  mutually   determine  fair  market  value  or  designate
independent appraisers,  and the Persons who shall share appraisal expenses, are
the purchasing and selling Members only);  provided,  however, that Total Member
Program Income shall be excluded for purposes of such determination.

1.44.  "Net  Profits or Losses"  shall mean the Profits or Losses for the Fiscal
Year computed under the accrual method of accounting.

1.45.  "Non-Contributing  Member"  shall  have the  meaning  given  such term in
Section 4.7(c) hereof.

1.46.  "Officer"  shall mean those  Persons  appointed by the  Management  Board
pursuant to Section 5.3 herein.

1.47.  "Operating  Margin"  means,  during  any period  with  respect to the AMS
Programs and Franklin Covey Programs,  respectively, the total revenue generated
by such Programs  during such period,  minus the costs directly  attributable to
such Programs  (including without  limitation,  business promotion costs of such
Program) during such period.

1.48. "Organization Transactions" shall mean all transactions in connection with
the  contribution to and/or  acquisition by the Company of (a) Franklin  Covey's
coaching services  business and all related assets and liabilities,  pursuant to
that certain  Contribution  Agreement of even date herewith  between the Company
and Franklin  Covey,  and (b) AMS'  contributed  assets pursuant to that certain
Contribution Agreement of even date herewith between the Company and AMS.

1.49.  "Percentage  Interest" shall mean a Member's  percentage  interest in the
Profits,  cash flow,  Losses,  gains and tax  credits and  distributions  of the
Company represented by such Member's Class A Membership Interest in the Company.
The  initial  Percentage  Interests  shall be as set forth on Exhibit A attached
hereto and shall be changed  from time to time as  provided  in this  Agreement.
Notwithstanding the foregoing, if a Member's Percentage shall change, a Member's
voting percentage shall not change.

1.50.  "Person"  shall  mean  an  individual,   general   partnership,   limited
partnership,  limited  liability  company,  corporation,  joint venture,  trust,
estate,  business trust,  cooperative or association and their heirs, executors,
administrators,  legal representatives,  successors,  and assigns of such Person
where the context so permits.

1.51. "Profits" or "Losses" shall mean, for each Fiscal Year or other period, an
amount  equal to the  Company's  taxable  income or loss for such Fiscal Year or
period,  determined in accordance  with Section 703(a) of the Code (all items of
income,  gain, loss or deduction  required to be stated  separately  pursuant to
Section  703(a)(1) of the Code being included in taxable income or loss for this
purpose), with the following adjustments;



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     a.   Any income of the Company  described  in Section  705(a)(1)(B)  of the
          Code that is exempt from federal  income tax and not  otherwise  taken
          into  account in  computing  Profits or Losses  shall be added to such
          taxable income or subtracted from such taxable loss.

     b.   Any expenditures of the Company  described in Section  705(a)(2)(B) of
          the Code or treated as Section 705(a)(2)(B)  expenditures  pursuant to
          Section  1.704-1(b)(2)(iv)(i)  of the  Regulations  and not  otherwise
          taken into account in computing  Profits or Losses shall be subtracted
          from such taxable income or added to such taxable loss.

     c.   In the event the Gross Asset  Value of any  Company  asset is adjusted
          upon the  occurrence of any of the events  specified in clauses (c) or
          (d) of the definition of "Gross Asset Value" herein the amount of such
          adjustment  shall  be  taken  into  account  as gain or loss  from the
          disposition of such asset for purposes of computing Profits or Losses.

     d.   Gain or loss resulting  from any  disposition of an asset with respect
          to which gain or loss is  recognized  for federal  income tax purposes
          shall be computed by reference to the Gross Asset Value of such asset.

In lieu of the  depreciation,  amortization  and other cost recovery  deductions
taken into account in  computing  such  taxable  income or loss,  there shall be
taken into  account  depreciation,  cost  recovery or  amortization  computed in
accordance with Section  1.704-1(b)(2)(iv)(g)(3) of the Regulations. The Members
agree that, to the extent permissible under the Code and Regulations, the sum of
the book  depreciation  and  amortization  for each period  attributable  to the
properties  contributed by AMS shall be calculated by multiplying the total book
value of such  properties  by a  percentage  equal to the sum of the total  book
depreciation  and  amortization  for such period  attributable to the properties
contributed  by Franklin Covey divided by the total book value of the properties
contributed by Franklin Covey.

1.52. "Program Contribution Threshold" shall be an amount equal to the total AMS
Program Income  generated by Franklin Covey's  personal  coaching  division with
respect to AMS  Programs  during  the fiscal  year  ended  August 31,  2000.  In
calculating the Program Contribution Threshold, the Company shall not deduct for
depreciation,  amortization of intangibles or payments to the predecessor owners
of the coaching division.  Promptly following the date hereof, the Company shall
calculate and communicate the Program Contribution  Threshold to the Members. If
any Member objects to the  calculation in good faith,  the Members shall resolve
such dispute in accordance with Article 10.

1.53. "Regulations" shall mean the federal income tax regulations promulgated by
the  Department of the Treasury  under the Code,  including  temporary  (but not
proposed) regulations, as such regulations shall be in effect from time to time.

1.54. "Securities Act" shall mean the Securities Act of 1933, as amended.

1.55.  "Total  Member  Program  Income" for any period  means the sum of all AMS
Program Income and Franklin Covey Program Income for such period.

1.56. "Transfer" shall mean the sale,  assignment,  conveyance,  gift, pledge or
other transfer or encumbrance of Membership Interests.

1.57. "Unit" shall mean a divisible portion of a Member's  Membership  Interests
carrying  with  it  a  proportionate  amount  of  each  aspect  of  the  rights,
privileges,  duties and  obligations  of the Member  relating  to such  Member's
Membership Interests. Initially, each one percent (1%) of Membership Interest of
a given class shall be comprised of one (1) Unit of such class.


2.       FORMATION, PURPOSES AND DURATION

2.1.     Formation and Name.


     a.   The Members agree to and hereby form a company pursuant to the Company
          Act to be known as "Franklin Covey Coaching, L.L.C."

     b.   The  business  of the  Company  shall  be  conducted  under  the  name
          indicated in
     Section  2.1.a,  or such  other name as the  Company  may from time to time
     adopt,  and all assets of the Company  shall be held under such name except
     as provided in Section 2.5.

     c.   The  ownership  interests,  rights and  obligations  of the Members as
          members in the Company shall be as provided in the Company Act, except
          and to the extent otherwise provided in this Agreement.

     d.   The  Company  shall  bear  the  expenses   directly  incident  to  its
          formation,  including,  but not limited to, filing and recording fees,
          taxes and legal and  accounting  fees  incident to the  formation  and
          operation of the Company.



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<PAGE>

2.2. Purposes of the Company. The purposes of the Company shall be:


     a.   To  engage  in the  Business,  and  any  and all  other  business  and
          activities that the Managers may in their discretion determine; and

     b.   To perform any and all lawful acts incidental to the foregoing purpose
          or reasonably necessary to the fulfillment of the foregoing purpose.

2.3.  Scope  of the  Members'  Authority.  Except  as  otherwise  expressly  and
specifically  provided in this Agreement,  no Member shall have any authority in
such capacity to bind or act for, or assume any obligation or  responsibility on
behalf of, the Company or any other Member or the  Company.  Neither the Company
nor any Member shall be responsible or liable for any indebtedness or obligation
of any other Member or otherwise relating to the Company property,  except as to
those  responsibilities,  liabilities,  indebtedness or obligations  incurred by
separate  agreement  or  instrument  or  incurred  on or after  the date  hereof
pursuant to and as limited by the terms of this Agreement.

2.4. Principal Place of Business.  The Company shall have its principal place of
business at 2650 South Decker Lake  Boulevard,  2nd Floor,  Salt Lake City, Utah
84119  (the  "Company's  Office")  or such  other  place  as  determined  by the
Management Board from time to time.

2.5. Title to Company Properties. Legal title to all Company properties shall be
taken and at all times  held in the name of the  Company,  except  that any real
estate held by the Company  may  alternatively  be held in the name of a trustee
for the Company, provided that the Company is specifically designated by name as
sole  beneficiary or principal under a written trust  agreement  executed by any
such trustee.

2.6.  Term.  The term of the Company shall commence on the date of the filing of
the  Articles  with the  appropriate  authorities  of the  State,  and  shall be
perpetual  until the Company is dissolved in accordance  with the  provisions of
this Agreement or the Company Act.

2.7. Assumed Name Certificate.  The Officers shall execute,  file and publish an
assumed  name  certificate,  if  necessary,  and  such  other  certificates  and
documents as may be required by applicable  law with respect to the Company,  in
Delaware, Utah and all other states in which the Company engages in business.

2.8. Other Business  Activities;  Waiver.  Subject to Section 3.2.,  below,  any
Member or any officer, manager, director, employee, partner, shareholder, member
or other Person holding a legal or beneficial  interest in any entity which is a
Member or any  Affiliate  of a Member  may  engage  in,  broker,  or  possess an
interest in other business  ventures of every nature and description  other than
the  Business,  independently  or with  others,  and neither the Company nor the
Members  shall  have  any  right  by  virtue  of  this  Agreement  in or to such
independent  ventures or to the income or profits derived therefrom except those
rights, if any, in and to any New Business Opportunity as defined in Section 3.1
below.


3.   CERTAIN MATTERS RELATING TO THE BUSINESS

3.1.  Business  Opportunities.  It is the express intent of the Members that the
Company  shall be the  exclusive  vehicle to develop and  provide  all  personal
coaching and related programs and services relating to the proprietary  programs
and materials of each Member.  Therefore,  neither Member shall at any time when
such Person is a Member,  without the prior  unanimous  consent of the Managers,
(i) directly or indirectly  (including  through any  contract,  license or other
arrangement  with  third  parties)  develop,  market,  or provide  any  personal
coaching,  training or personal  interactive learning program or service related
thereto  of the same or similar  nature as the  Business  ("Scope"  and any such
proposed  service  offering or program  within such Scope being a "New  Business


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<PAGE>

Opportunity")  with or for any Person  other than the  Company;  (ii) license or
otherwise  provide any program  content or materials for use in any New Business
Opportunity  to any Person other than the Company;  or (iii) sell or license any
customer  lists,  inquiry lists, or other  information  relating to customers or
potential  customers,  and/or any marketing rights relating thereto ("Leads") to
any Person for the purpose,  in whole or in part, of having such Person  provide
and/or  offer to provide  any  products  or  services  with  respect to such New
Business  Opportunity or otherwise within the Scope to such Leads; other than to
or through the Company

3.2. Noncompetition; Confidential Information.

     a.   Subject to Section  7.7,  at all times while a Person is a Member (and
          for  eighteen  (18)  months  after such  Person is no longer a Member)
          neither  such Person nor any  Affiliate of such Person may (1) engage,
          directly or  indirectly,  in the Business,  (2) contact,  solicit,  or
          direct any Person to contact or solicit,  any of the  customers of the
          Company for the purpose of providing any services that are the same or
          similar to those offered by the Company,  or (3) solicit, or accept if
          offered  to it with  or  without  solicitation,  the  services  of any
          individual who is an Officer or employee of the Company at the time of
          such solicitation or acceptance or has been an employee of the Company
          within  the one year prior to such  solicitation  or  acceptance.  The
          provisions  of this Section  3.2.a.  shall not apply to Members in the
          event of dissolution or liquidation of the Company.

     b.   The Company has furnished to each Member certain  information which is
          either non-public, confidential, or proprietary in nature. The Company
          may  also  impart  to  the  Members  from  time  to  time   additional
          non-public,   confidential,  or  proprietary  information,  including,
          without  limitation,  one or more business plans and other procedures,
          concepts,  methods, trade secrets,  documentation,  diagrams, manuals,
          handbooks,  training or processing materials,  marketing techniques or
          development plans,  financial and pricing  information,  and the like,
          whether oral or written.  All such  material  heretofore  or hereafter
          furnished  to the Members  which at the time of  disclosure  was or is
          marked with a suitable legend,  such as "Confidential,"  together with
          any analysis, compilations,  studies, summaries, or documents prepared
          for  review by the  Members,  their  agents,  or their  employees,  is
          hereinafter   referred  to  as  the  "Confidential   Information."  If
          Confidential  Information is disclosed orally or visually, the Company
          agrees  to  identify  the  same  as  "Confidential"  at  the  time  of
          disclosure. The Confidential Information also includes any information
          described above which the Company obtains from third parties and which
          the Company  treats as  confidential  or  proprietary,  regardless  of
          whether  such  information  is  owned  or  developed  by the  Company.
          Confidential Information shall not include information that: (i) is in
          or comes into the public domain  without any breach of any  obligation
          of  confidentiality  owed  to the  Company;  (ii)  was  in a  Member's
          possession prior to the Effective Date without the breach or existence
          of  any  obligation  of  confidentiality  to  the  Company;  (iii)  is
          independently developed by or comes into the possession of a Member at
          any time  hereafter  without  reference  to any  information  from the
          Company and without any breach of any  obligation  of  confidentiality
          owed to the Company;  or (iv) is required to be disclosed  under or by
          applicable law, regulation or lawful court order.

     c.   Each  Member  agrees  (at all times  while a Member  and for two years
          thereafter)  to maintain the  Confidential  Information in secrecy and
          confidence  and not to,  directly  or  indirectly,  without  the prior
          written consent of the Company,  disclose or cause to be disclosed, or
          use or make  known,  or suffer  or  permit  any  former,  current,  or
          prospective  employee or agent of such Member or any Affiliate of such
          Member to disclose or cause to be disclosed, or use or make known, any




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          of the Confidential Information, except in connection with the conduct
          of the Company's business, and except under a license from the Company
          pursuant to Section 7.7.

     d.   Each Member  agrees that any material  violations of this Section 3.2.
          would  cause   irreparable  harm  to  the  Company  and  its  Members.
          Therefore,  each  Member  consents  and  agrees  that if  such  Member
          materially  violates the terms of this Section 3.2., the Company shall
          be entitled,  in addition to any other rights and remedies that it may
          have (including monetary damages),  to apply to any court of competent
          jurisdiction  for  specific  performance  and/or  injunctive  or other
          relief in order to enforce,  or prevent any  continuing  or threatened
          violation of, the  provisions  of this Section 3.2 by such Member.  If
          the Company  shall  institute  any action or proceeding to enforce the
          provisions of this Section 3.2, each Member hereby waives the claim or
          defense that this is an adequate remedy at law, and each Member agrees
          in any such action or proceeding not to interpose the claim or defense
          that such remedy exists at law.

3.3. Development,  Testing and Coaching Services. The Company shall use its best
efforts to provide all curriculum  development,  scripting,  testing and related
development  services that are requested by a Member  ("Development  and Testing
Services") with respect to new coaching  programs and curricula that such Member
proposes for the Company to develop ("New  Programs").  The Company will provide
all  Development and Testing  Services , and all coaching  services for each New
Program that is offered to the public,  pursuant to a Statement of Work mutually
acceptable to the Company and the proposing  Member.  The proposing Member shall
pay, at the  Company's  normal and  customary  rates (which will be the same for
each Member),  for all Development and Testing Services  provided by the Company
with  respect to the New  Programs  proposed  by such  Member.  No Member  shall
receive any royalty or other  compensation with respect to any New Program other
than distributions as a Member under this Agreement;  provided, that the Company
may be required, as specified in a particular statement of work, to directly pay
or reimburse the proposing  Member for the actual third party royalties or other
amounts  payable  to third  party  authors  or owners of  intellectual  property
comprising  all or any  part of a New  Program  who are not  Affiliates  of such
Member.  The proposing  Member shall retain title to all  intellectual  property
rights with respect to the content forming any part of the New Program; provided
that,  subject to Section 7.7, the Company and the  proposing  Member shall have
joint and equal rights and title to any coaching  specific  materials  and other
derivative works created by the Company with respect to such content.

4. MEMBERSHIP INTERESTS, CAPITAL CONTRIBUTIONS AND DISTRIBUTIONS

4.1. Membership Interests.

     a.   The Company shall initially have one class of Membership Interests.

     b.   The Percentage  Interest,  and corresponding  number of Units, of each
          initial  Member  shall be set  forth on  Exhibit  A  attached  hereto:

4.2. Initial Capital Contribution.

     a.   Each  Member  has or  shall  contribute  the  property  and/or  rights
          indicated  opposite such  Member's name on Exhibit A in  consideration
          for such Member's Membership Interests.

     b.   The Capital  Account of each of the Members shall be credited with the
          current  total of all  capital  contributions  by such  Member  to the
          Company less any distributions to such Member.

     c.   No Member shall be entitled to any interest on such  Member's  capital
          contributions to the Company.



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<PAGE>


4.3. Capital Accounts.

     a.   A Capital  Account shall be established and maintained for each Member
          in  accordance  with the Code and with the  Regulations  and  shall be
          subject to adjustment as provided in Section 4.3.b.

     b.   In accordance with and subject to the Regulations, the Capital Account
          of each Member shall from time to time be:

          (1)  Increased  by (i) the amount of cash and the Gross Asset Value of
               property  contributed by such Member, (ii) such Member's share of
               the  Profits,  determined  pursuant  to Section  6.7 for  Capital
               Account  purposes,  whether  or not  distributed,  and  (iii) the
               amount of any Company liabilities assumed by such Member or which
               are secured by any Company property distributed to such Member;

          (2)  Decreased  by (i) the amount of cash and the Gross Asset Value of
               property  distributed to such Member, (ii) such Member's share of
               Losses,  determined  pursuant to Section 6.7 for Capital  Account
               purposes,  and (iii) the amount of any liabilities of such Member
               assumed  by the  Company  or which are  secured  by any  property
               contributed by such Member to the Company; and

          (3)  Increased or  decreased,  as the case may be, to reflect the fair
               market  value of Company  property  in  accordance  with  Section
               1.704-1(b)(2)(iv)(f)  of the  regulations in connection  with any
               events  described  in  Section   1.704-1(b)(2)(iv)(f)(5)  of  the
               regulations.

     c.   Except as otherwise  provided in this  Agreement,  whenever it becomes
          necessary to ascertain  the balance of any Member's  Capital  Account,
          such  a  determination  shall  be  made  after  giving  effect  to all
          allocations of Profits and Losses and other applicable adjustments for
          the  current  taxable  year and all  distributions  for  such  year in
          respect of  transactions  effected  prior to the date as of which such
          determination  is to be made.  No Member shall be entitled to (i) make
          any withdrawal from its Capital Account or to receive any distribution
          from the Company,  except as expressly provided in this Agreement,  or
          (ii) make any  additional  capital  contribution  to the Company other
          than as provided herein.

     d.   Any dispute  between  the Members  with  respect to  determination  of
          Capital  Accounts or otherwise with respect to the manner or method of
          accounting  by the Company shall be resolved by an  independent  third
          party accounting firm mutually acceptable to the Members in question.

     e.   In the event that property is  distributed  by the Company to a Member
          (including  distributions in liquidation of the Company),  the Capital
          Accounts of the  Members  shall be  adjusted  immediately  before such
          distribution,  in accordance with the applicable allocation of Profits
          and  Losses,  to reflect  the  Profits or Losses and other  applicable
          adjustments  that  would  have been  realized  by the  Company  if the
          distributed property had been sold on the date of its distribution for
          its fair market value.  Notwithstanding  anything in this Agreement to
          the  contrary,  to the  extent  the  distribution  of  property  is in
          connection  with the  liquidation  of the Company and is property that
          was  originally  contributed  by the Member  pursuant to such Member's
          Contribution Agreement and as such is being distributed to such Member
          in accordance  with Section 8.5, the profits or losses that would have
          been  realized by the Company if such  distributed  property  had been
          sold on the date of its  distribution  for its fair market value shall
          be  specially  allocated  to such Member  receiving  the  distribution
          pursuant to Section 8.5.

     f.   The  Capital  Account  of any  transferee  Member  shall  include  the
          appropriate portion of the Capital Account of the Member from whom the
          transferee's Membership Interest was obtained.





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<PAGE>



4.4. Limitation on Members'  Liabilities.  A Member shall not be bound by, or be
personally liable for, the expenses,  liabilities or obligations of the Company,
and the  liability of each Member shall be limited  solely to the amount of such
Member's  contribution  to the  capital  of the  Company,  except  as  otherwise
required by the laws of the State of Delaware.

4.5. Distributions of Net Cash Flow.

     a.   The Cash Flow shall be  distributed  in respect of each Fiscal Year or
          portion of a Fiscal Year after (i) payment of all expenses,  debts and
          obligations of the Company then due and payable,  including  those due
          to the  Managers  and  Officers,  and  (ii) the  establishment  of any
          reserves  by,  or  increase  of  any  reserves   established  by,  the
          Management Board, including reserves for capital investments, business
          expansion and anticipated operating expenses to AMS an amount equal to
          the  AMS  Preference   Return,  if  any,  and  any  undistributed  AMS
          Preference  Return  for any prior  period,  and to  Franklin  Covey an
          amount equal to the Franklin Covey Preference  Return, if any, and any
          undistributed  Franklin Covey  Preference  Return for any prior period
          (in the  event  there  is  insufficient  cash to pay  both  Preference
          Returns in any period,  cash shall be  distributed  to AMS or Franklin
          Covey  to cover  Preference  Returns  on a pari  passu  basis)and  the
          remainder  to each of the Members pro rata  according  to the Members'
          respective Percentage --- ---- Interests.

     b.   For the purposes of this provision,  the Members  expressly agree that
          the  respective   Percentage   Interests  of  the  Members  have  been
          established  to be in proportion  to the  respective  initial  Capital
          Accounts of all Members,  based upon the  agreed-upon  respective fair
          market  values of each  Member's  contribution  to the  capital of the
          Company.

4.6.  Time of  Determination  and  Distribution  of Cash Flow.  Cash Flow shall,
except as otherwise provided in this Agreement,  be determined by the Management
Board,  and shall be distributed  from time to time by the Officers  pursuant to
the directions of the Management Board. Unless otherwise agreed, Cash Flow shall
be distributed at least twice per fiscal year of the Company.

4.7.     Additional Operating Funds.

     a.   The Members  acknowledge  that the business of the Company may require
          additional capital and/or the borrowing of certain additional sums.

     b.   If  the  Management  Board  determines  that  additional   capital  is
          reasonably  necessary or appropriate to the operation of the Company's
          business,  the Management Board shall cause a notice to be sent to all
          the  Members of its intent to make a request to the  Members  for such
          additional  capital (a "Capital Call") and such notice shall set forth
          all terms of the  Capital  Call  including:  (1) the  total  amount of
          capital  requested,  (2) the  purpose  for which the  capital is being
          requested,  (3) the  terms  of the  additional  capital  contribution,
          including  the date on  which  such  contribution  shall be due to the
          Company  (which date shall not be less than thirty (30) days after the
          Capital Call), and (4) each Member's  proportionate share of the total
          capital contribution.

     c.   If a Member fails to contribute such Member's  proportionate  share of
          the Capital Call pursuant to its terms (a "Non-Contributing  Member"),
          the other Members (the  "Contributing  Members") shall have the option
          to pay the unpaid amount of the  Non-Contributing  Member's portion of
          the Capital Call (the "Unpaid Contribution"),  and, in such event, the
          Management  Board shall  reasonably  and in good faith  determine  the
          preferences, return or other economic arrangements to be made with the
          Contributing   Members   and   any   economic   consequences   to  the
          Non-Contributing  Member.  Notwithstanding  the foregoing,  a Member's
          voting  percentage  in the Company  shall not be reduced or  otherwise
          modified  by  virtue of any  adjustment  to such  Member's  Percentage
          Interest pursuant to this Section 4.7.



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4.8. Preemptive Rights.

     a.   Except for issuances of Units (i) to the Company's  employees pursuant
          to an option plan approved by the Management  Board, or (ii) as a Unit
          split  or Unit  dividend  on all  outstanding  Units,  if the  Company
          authorizes  the  issuance or sale of any  Membership  Interests or any
          securities  containing  options  or rights to acquire  any  Membership
          Interests,  the  Company  shall  first  offer to sell to each Member a
          portion of such  Membership  Interests  equal to the then  outstanding
          Percentage  Interest of such Member.  Each Member shall be entitled to
          purchase such Membership Interests or securities at the same price and
          on the same terms as such Membership Interests or securities are to be
          offered to any other  Persons.  The purchase  price for all Membership
          Interests offered to the Members shall be payable in cash.

     b.   In order to exercise its  purchase  rights  hereunder,  a Member must,
          within  thirty  (30) days after  receipt of  written  notice  from the
          Company  describing in reasonable detail the Units or securities being
          offered,  the purchase  price  thereof,  the payment  terms,  and such
          Member's percentage allotment, deliver a written notice to the Company
          describing  its  election   hereunder.   Payment  for  the  Membership
          Interests or other  securities  being  issued by the Company  shall be
          made by the Member  exercising its rights pursuant to this Section 4.8
          at the same time as payment  for such  Membership  Interests  or other
          securities  is to be made to the  Company  by  Persons  other than the
          Member.

     c.   Upon the  expiration  of the offering  periods  described  above,  the
          Company  shall  be  entitled  to sell  such  Membership  Interests  or
          securities  which the Members have not elected to purchase  during the
          ninety (90) days following such  expiration on terms and conditions no
          more  favorable to the  purchasers  thereof than those  offered to the
          Members. Any Membership Interests or securities offered or sold by the
          Company  after such ninety (90) day period  must be  reoffered  to the
          Members pursuant to the terms of this Section 4.8.


5. MANAGEMENT OF THE COMPANY

5.1. Members; No Control of Business or Right to Act for Company.  Other than as
otherwise  provided  in this  Agreement,  a Member  shall  take no part (in such
capacity) in the  management,  conduct or control of the business of the Company
and shall have no right or  authority  (in such  capacity) to act for or to bind
the Company.

5.2.     The Management Board.

     a.   Subject to Section  5.5,  the  overall  management  and control of the
          business and affairs of the Company shall be vested in the  Management
          Board, which shall have all the powers and authority of managers under
          the  Company  Act,  or  necessary  or  advisable  in  connection,   or
          consistent,  therewith.  All actions  approved by the Management Board
          (including  through its  appointed  Officers)  shall be binding on the
          Company and each of the Members.  In this regard, all actions taken by
          any  Managers  or  Officers  in  connection   with  the   Organization
          Transactions  shall be deemed to be and  treated  for all  purposes as
          actions approved by the Management Board.

     b.   The Management  Board shall be composed of five (5)  individuals  (the
          "Managers"), who shall be determined as follows:

          (1)  Two (2) persons designated in writing from time to time by AMS or
               the holders of a majority of the Membership  Interests  issued to
               AMS (the "AMS Majority Holders").

          (2)  Two (2)  persons  designated  from  time to  time in  writing  by
               Franklin  Covey or the  holders of a majority  of the  Membership
               Interests  issued to Franklin Covey (the "Franklin Covey Majority
               Holders").





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<PAGE>



          (3)  One (1) person jointly designated in writing from time to time by
               the Franklin Covey Majority Holders and the AMS Majority Holders.

5.3.  Officers.  The Management Board shall elect officers for the Company.  The
officers of the Company,  effective as of the date hereof,  shall be the persons
identified   as  such  on  attached   Exhibit  B.  The  authority  and  specific
responsibilities  of each of the Company's  officers are set forth in the Bylaws
and  shall  be  limited  to  the  express  authority  contained  therein  or  in
resolutions adopted from time to time by the Management Board.

5.4.  Bylaws.  The  procedures for the regulation and management of the business
and affairs of the Company are set forth in the Company's Bylaws,  which are set
forth in Exhibit C, attached hereto and  incorporated  herein by this reference.
The Bylaws may contain any provision,  not inconsistent  with the Company Act or
this  Agreement,  relating to the  business of the  Company,  the conduct of its
affairs,  and its  rights  or powers  or the  rights  or powers of its  Members,
Managers,  officers  or  employees  as the  Management  Board deems to be in the
Company's best interests.

5.5.  Major  Decisions.  No act shall be taken,  sum expended,  decision made or
obligation  incurred  by or on behalf of the  Company  with  respect to a matter
within  the  scope  of  any  of the  issues  enumerated  below  (each  a  "Major
Decision"),  unless and until the same has been  approved by the vote or written
consent  of Members  holding at least  eighty  percent  (80%) of the  Percentage
Interests then outstanding. The Major Decisions are as follows:

     a.   Incurrence  of  Indebtedness  or the making of any single or series of
          related capital expenditures, in either case in excess of $100,000;

     b.   The sale,  lease,  pledge or other  disposition or encumbrance,  other
          than in the ordinary  course of business,  in any Fiscal Year, of more
          than twenty  percent (20%) of the property or assets of the Company in
          any single or series of related transactions;

     c.   Requesting  additional  capital  from the Members  pursuant to Section
          4.7;

     d.   Commencing,  joining or settling any litigation,  arbitration or other
          proceeding  involving a claim in excess of $100,000 or any litigation,
          arbitration  or  proceeding  between  the  Company  and any  Member or
          Affiliate  thereof,  or in which an adverse  holding would  materially
          affect the business and prospects of the Company;

     e.   Amending  or  entering  into any  agreement  with a  Member,  Manager,
          Officer, or any Affiliate of any of the foregoing;

     f.   Setting management compensation;

     g.   Hiring and dismissing any officer or other management level employees;

     h.   Consenting to a Transfer as provided in Section 7.1;

     i.   Authorizing or issuing any Membership Interests;

     j.   Authorizing  a  merger,  recapitalization  or  reorganization,  or the
          liquidation, of the Company;

     k.   Authorizing the acquisition of all or any material interest in another
          business or Person;

     l.   Authorizing the repurchase of any Membership Interests; and

     m.   Any  other  action  or  decision  outside  of the  ordinary  course of
          business of the Company and involving a sum in excess of $100,000.



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6. ACCOUNTING AND TAXES

6.1. Books and Records.

     a.   At all times during the term hereof,  the  Management  Board shall use
          its best efforts to cause  accurate books and records of account to be
          maintained  in which are to be entered  all  matters  relating  to the
          business  and  operations  of  the  Company,   including  all  income,
          expenditures,  assets and liabilities thereof. The Company's financial
          records shall be  maintained  on an accrual  basis in accordance  with
          generally accepted accounting principles.

     b.   Such books and records of account  should be maintained on the accrual
          basis and shall be  adequate  to  provide  each  Member  with all such
          financial  information as may be needed by such Member for purposes of
          satisfying the financial reporting obligations of such Member.

     c.   Each Member is entitled to any  information  reasonably  necessary for
          the preparation of such Member's federal or state tax returns.

6.2.  Rights of Inspection.  Each Member and/or its  authorized  representatives
shall have the right to inspect, examine and copy (at such Member's expense) the
books, records,  files, securities and other documents of the Company during the
regular business hours of the Company upon giving reasonable notice.

6.3. Bank Accounts. All funds of the Company, including, without limitation, all
funds representing capital contributions to the Company, and the proceeds of all
borrowings of the Company,  shall be deposited in such "Operating Accounts" of a
type, in a form and in a bank or banks  selected by the  Management  Board.  All
Company expenses and distributions are to be paid from such Operating Accounts.

6.4.  Financial  Statements.  The Company  shall  retain  independent  certified
accountants  independent from the audit firm of either Member. Within forty-five
(45) days after the end of each of the first three quarters of each Fiscal Year,
the Company shall send to the Members  unaudited  statements  of operations  and
cash flows for such fiscal quarter and for the period from the beginning of such
Fiscal Year to the end of such fiscal quarter and an unaudited  balance sheet as
of the close of such fiscal  quarter.  As soon as  practicable  after the end of
each  Fiscal  Year  ending on or after the  Effective  Date,  but not later than
ninety (90) days after the beginning of the following  Fiscal Year,  the Company
shall provide to each Member audited  statements of operations,  Member's equity
and cash  flows,  for such  ended  Fiscal  Year,  and an audited  balance  sheet
(including  a breakdown  of each  Member's  Capital  Account and a statement  of
allocations  to each Member of its respective  portion of the Company's  taxable
income  for  such  Fiscal  Year)  as of the  close of such  ended  Fiscal  Year,
including  appropriate  notes  to  such  financial  statements,  audited  by the
Auditors,  all of which shall be prepared in accordance with generally  accepted
accounting  principles  and/or  requirements for tax accounting  pursuant to the
Regulations.

6.5. Other Accounting Decisions. All accounting decisions for the Company (other
than those  specifically  provided for in any other  Section of this  Agreement)
shall be made by the Management Board.

6.6.  Preparation  of Tax Returns.  Upon being  provided by the Members with all
information  required for their preparation,  the Management Board or its agents
shall,  on behalf of the  Company,  use their best efforts to cause all federal,
state and local income tax returns of the Company to be prepared. The Management
Board  will use its best  efforts  to cause  copies  of all tax  returns  of the
Company to be made  available  for review by the  Members at least  thirty  days
prior to the statutory date for filing, including extensions thereof, if any.

6.7.  Allocation of Profits,  Gains and Losses.  Except as otherwise provided in
this Agreement,  net profits, net gains, net losses,  deductions and Federal tax
credits,  if any,  for any Fiscal Year shall be  allocated  among the Members in
accordance with Regulations under ss.704(b) as follows:



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<PAGE>


     a.   a gross income  allocation to AMS to the extent of the AMS  Preference
          Return for the period;

     b.   a gross  income  allocation  to  Franklin  Covey to the  extent of the
          Franklin Covey Preference Return for the period;

     c.   depreciation,  cost recovery and  amortization for the period shall be
          allocated  between  the  parties in an amount  equal to the  deduction
          attributable to each party as determined under Section 1.48 above; and

     d.   in accordance with Percentage Interests.

6.8. Tax  Decisions Not  Specified.  Tax decisions and elections for the Company
not provided for herein shall be made in the discretion of the Management Board.

6.9.  Notice of Tax Audit.  The Company will use its best efforts to give prompt
notice to the Members upon receipt of advice that the Internal  Revenue  Service
intends to examine Company income tax returns for any Fiscal Year.

6.10.  Tax  Matters  Partner.  Franklin  Covey will be the  initial  tax matters
partner (the "Tax Matters  Partner")  for purposes of Sections  6221-6231 of the
Code and the Regulations. The Tax Matters Partner agrees to use its best efforts
to comply in good faith with all provisions of the Code concerning a tax matters
partner and to take all actions  necessary to make each Member a notice  partner
under the Code.  The Tax Matters  Partner will use its best efforts to give each
Member copies of all notices or other material communications delivered to or by
him  with  respect  to  federal,  state  or  local  tax  matters,  negotiations,
decisions, settlements or other events. The Tax Matters Partner may not initiate
or take material action with respect to any litigation without the prior consent
of the Members in accordance with Section 5.5.


7. SALE OR TRANSFER

7.1. General.  Except for any Transfer which is an Excepted Transfer,  no Member
shall (i) Transfer all or any part of its Membership Interests, or (ii) contract
to Transfer all or any part of its Membership Interests,  whether voluntarily or
by  operation  of law,  without in each  instance  obtaining  the prior  written
consent of the majority of the  non-transferring  Members,  which consent may be
withheld in the sole discretion of the majority of the non-transferring Members.
Any attempt to Transfer Membership  Interests without the required consent shall
be void. The giving of consent in connection  with one or more  Transfers  shall
not  limit or waive  the need for such  consent  in  connection  with any  other
Transfers.

7.2. Offered  Interests On Transfer.  In addition to the requirements of Section
7.1, if any Member is permitted  to Transfer  all or any part of its  Membership
Interests to any third party, other than to a majority controlled subsidiary, it
will be obligated,  before  proceeding with any such  transaction,  to offer its
Membership Interests to the other Member(s) as set forth in this Section 7.2.

     a.   Notice of Transfer.  If a Member (the  "Offering  Member")  desires to
          make a bona fide lifetime Transfer of its Membership  Interests or any
          interest therein (the "Offered Membership Interests") to any person or
          entity,  the Offering Member shall give at least  forty-five (45) days
          prior  written  notice  to the  Company  and the  other  Members  (the
          "Remaining  Members") of its  intention to so Transfer its  Membership
          Interests  (the  "Notice").  The Notice  shall state (i) the number of
          Offered Membership  Interests;  (ii) the name,  business and residence
          address of the proposed transferee (the  "Transferee");  (iii) whether
          or not the  Transfer  is for  valuable  consideration  and, if so, the
          consideration  (the  "Offered  Price");  (iv) the date upon  which the
          proposed Transfer to the Transferee is to be consummated;  and (v) all
          other material terms of the proposed  Transfer.  A copy of any written
          agreement (whether executed or not) shall be attached to the Notice.



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     b.   Option.  From and after the date of the Notice  ("Notice  Date"),  the
          Company and the  Remaining  Members shall have options to purchase the
          Offered Membership Interests upon the terms and conditions provided in
          the Notice  except with respect to Purchase  Price and payment  terms,
          exercisable  in the order of priority  and within the time periods set
          forth below.

          (i)  Within thirty (30) days after the date that the Purchase Price is
               determined  pursuant to Section  7.2.d.  (the  "Company's  Option
               Period") the Company  shall have the option to acquire all or any
               portion  of the  Offered  Membership  Interests  (the  "Company's
               Option").  The Company shall exercise the Company's Option, if at
               all,  by giving  written  notice to that  effect to the  Offering
               Member,  and the Remaining  Members  within the Company's  Option
               Period.

          (ii) Within  fifteen (15) days following the first to occur of (i) the
               expiration  of the Company's  Option  Period  without the Company
               exercising  its option to purchase all of the Offered  Membership
               Interests or (ii) the  Company's  written  notice to the Offering
               Member and the Remaining Members that it will not purchase all of
               the Offered Membership  Interests (the "Remaining Members' Option
               Period"),  the Remaining Members shall have the option to acquire
               all, but not less than all, of the Offered  Membership  Interests
               not being  purchased  by the  Company  (the  "Remaining  Members'
               Option").  The  Remaining  Members  shall  exercise the Remaining
               Members'  Option,  if at all,  by giving  written  notice to that
               effect  to the  Company  within  the  Remaining  Members'  Option
               Period. Each Remaining Member may purchase the Offered Membership
               Interests in proportion to his, her or its respective  Percentage
               Interests  or in such  proportion  as all  Remaining  Members who
               exercise the Remaining  Members'  Option may  otherwise  agree in
               writing.   Any  acceptance  of  less  than  all  of  the  Offered
               Membership  Interests shall be deemed a rejection of such Offered
               Membership Interests.

     c.   Failure to Exercise the Company's and Remaining  Members' Options.  If
          the  Company  and/or the  Remaining  Members  fail to  exercise  their
          respective  Options, in accordance with Section 7.2(b), to purchase in
          the aggregate all of the Offered  Membership  Interests,  the Offering
          Member may Transfer the Offered Membership Interests to the Transferee
          as provided in the Notice at any time up to thirty (30) days after the
          expiration of the Remaining  Members'  Option Period.  If the Transfer
          does not occur in accordance  in all material  respects with the terms
          disclosed in the Notice within the  foregoing  thirty (30) day period,
          such Transfer shall be automatically null and void without any further
          action  being  required  on the part of the  Company or the  Remaining
          Members,  and any attempt to Transfer the Offered Membership Interests
          thereafter  without first  complying  with the terms of this Section 7
          shall be deemed a wrongful  transfer within the meaning of Section 7.1
          hereof.

     d.   Purchase Price of Membership Interests.  The purchase price to be paid
          for  Membership  Interests to be  purchased by the Company  and/or the
          Remaining  Members  pursuant to this Section 7.2 shall be the lower of
          (x) the price set forth in the Notice  and (y) an amount  equal to the
          "Fair Market  Value" of the  Company,  multiplied  by a fraction,  the
          numerator  of which is the  number of Units  being  purchased  and the
          denominator  of which is the  number  of Units  outstanding  as of the
          applicable  valuation  date  pursuant  to Section  7.2(e)  hereof (the
          "Purchase Price").

          (i)  Subject to the provisions of Section 7.2.d.(ii),  the Fair Market
               Value of the Company shall be mutually determined by the Offering
               Member,  on the one  hand,  and  the  Company  and the  Remaining
               Members who are eligible and interested in exercising its, his or
               their Option(s)  (collectively,  the  "Purchaser"),  on the other
               hand,  within  thirty  (30) days  following  the Notice Date (the
               "Mutual  Agreement  Period").  If the  parties are unable in good


                                       95
<PAGE>


               faith to  mutually  agree upon the Fair Market  Value  within the
               Mutual  Agreement   Period,   the  Fair  Market  Value  shall  be
               determined   in  accordance   with  the   provisions  of  Section
               7.2.d.(ii).

          (ii) If the Offering Member and the Purchaser are unable to agree upon
               the Fair Market Value within the Mutual  Agreement  Period,  then
               the Offering  Member and the Purchaser (if there is more than one
               Purchaser,  the  selection  shall be determined by holders of the
               majority of the  Percentage  Interests  held by such  Purchasers)
               shall,  within  fifteen (15) days following the expiration of the
               Mutual  Agreement  Period each designate a separate,  independent
               appraiser  who  shall  determine  the  Fair  Market  Value of the
               Company within  forty-five  (45) days following the expiration of
               the Mutual Agreement Period (the "Initial Appraisal Period").  If
               the amounts of the Fair Market  Value  determined  by the two (2)
               independent  appraisals shall be within ten percent (10%) of each
               other, the average of the two appraisals shall be the Fair Market
               Value as at the applicable  Valuation Date. If the amounts of the
               Fair  Market  Value   determined  by  the  two  (2)   independent
               appraisals  shall not be within ten percent  (10%) of each other,
               then the two (2) independent  appraisers  shall,  within ten (10)
               days  following the expiration of the Initial  Appraisal  Period,
               jointly select a third independent appraiser,  and the average of
               the two closest  appraisals shall be the Fair Market Value on the
               applicable Valuation Date. All costs of the appraisal of the Fair
               Market  Value of the  Company  shall  be  shared  equally  by the
               Offering  Member  and the  Purchaser,  and  pro  rata  among  the
               Purchasers (in  proportion to the number of Membership  Interests
               being  purchased by each such Purchaser) in the case of more than
               one Purchaser.

          e.   Valuation  Date.  The Purchase  Price shall be  determined in the
               case of a purchase  and sale of  Membership  Interests  as of the
               last day of the  month in  which  the  Notice  Date  occurs.  The
               Closing   shall   take  place   within   sixty  (60)  days  after
               determination of the Purchase Price.

          f.   Payment.   The  Purchase  Price  for  the  Membership   Interests
               purchased  under this Section 7.2 hereof shall be paid in full in
               cash at the closing

7.3. Securities Law Limitations.  Notwithstanding anything in this Agreement, no
Membership Interests may be Transferred except as permitted under the Securities
Act and applicable state  securities laws or exemption  therefrom.  Further,  no
Transfer of any  Membership  Interests  or portions  thereof  shall be permitted
without the Member first having presented to the Company or its counsel both (a)
a written opinion of securities counsel,  retained and compensated by the Member
but reasonably satisfactory to counsel for the Company,  describing the proposed
Transfer and stating such  counsel's  opinion that the Transfer will not violate
any of the  registration  provisions of the Securities Act, any applicable state
securities  law or the  respective  rules  thereunder,  and (b) such  additional
documents or written assurances as the Company may reasonably request to support
the Member's request for Transfer.

7.4. Agreement with Transferees.  In the event that,  pursuant to the provisions
of this Section 7, without regard as to whether any prior written consent of the
majority  of the  non-transferring  Members  as set  forth in  Section  7.1.  is
required,  any Member (as "Transferor") shall Transfer any Membership  Interests
to any  Person  (a  "Transferee"),  no such  Transfer  shall be made or shall be
effective to make such  Transferee a Member or entitle  such  Transferee  to any
benefits or rights hereunder until the proposed  Transferee agrees in writing to
(i) assume and be bound by all of the terms and provisions of this Agreement and
all of the obligations of the  transferring  Member,  and (ii) be subject to all
the restrictions to which the transferring  Member is subject under the terms of
this Agreement and any further  agreements with respect to the Company  property
or as  contemplated by this Agreement to which the Transferor is then subject or
is then required to be a party.



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7.5. Transfer in the Event of Contribution Shortfall. If either (a) the Franklin
Covey Program Income achieved for the second Fiscal Year of the Company does not
equal or exceed 50% of the  Program  Contribution  Threshold,  (b) the  Franklin
Covey Program Income  achieved for the third Fiscal Year of the Company does not
equal or exceed 75% of the Program Contribution  Threshold,  or (c) the Franklin
Covey Program Income achieved for the fourth Fiscal Year of the Company does not
equal or exceed 100% of the Program Contribution Threshold,  then AMS shall have
the right,  upon  delivery of written  notice to the Company and Franklin  Covey
(the  "Shortfall  Buyout  Notice"),  to either  (i)  purchase  Franklin  Covey's
Membership  Interest or (ii) require  Franklin Covey to purchase AMS' Membership
Interest,  in each case upon the terms set forth below.  The purchase price of a
Member's  Membership  Interest  pursuant  to this  Section  7.5 shall  equal the
product of (x) the Modified  Fair Market Value of the Company  multiplied by (y)
the result of a fraction,  the numerator of which shall be the Program Income of
the  selling  Member  during  the most  recently  completed  Fiscal  Year of the
Company,  and the  denominator of which shall be the Total Member Program Income
during such Fiscal Year. The provisions of Section 7.7 shall apply in connection
with a purchase and sale of Membership  Interests  pursuant to this Section 7.5.
The closing of the transactions  contemplated by this Section 7.5 shall occur no
later than ninety  (90) days  following  the date of  delivery of the  Shortfall
Buyout Notice. The purchase price for the Membership  Interests  purchased under
this Section 7.5 shall be paid in full in cash at the closing.

7.6. Transfer in the Event of Deadlock.

     a.   Notwithstanding  anything in this  Agreement to the  contrary,  at any
          time from and after the occurrence and during the  continuance  for at
          least sixty (60) days of a Deadlock,  each Member shall have the right
          either to  purchase  all,  but not less than  all,  of the  Membership
          Interests  of  the  other  Member  and  any  successors  or  permitted
          transferees  (the "Right to  Purchase")  or to sell all,  but not less
          than all, of the  Membership  Interests held by it, its successors and
          permitted  assigns to the other Member (the "Right to Sell"). A Member
          (the  "Exercising  Member") may elect to exercise  either the Right to
          Purchase  or the Right to Sell by  delivering  written  notice of such
          election   (the   "Election   Notice")   to  the  other   Member  (the
          "Non-Exercising  Member")  which  Election  Notice must make  specific
          reference to this Section 7.6; provided,  however,  that such Election
          Notice shall be without effect if the  Exercising  Member has received
          an Election  Notice from the  Non-Exercising  Member prior to the time
          that the  Non-Exercising  Member has received the Election Notice from
          the Exercising  Member and such prior Election  Notice then remains in
          effect.  In  addition,  the  provisions  of this Section 7.6 cannot be
          invoked  by any  Member at any time  during  which the  provisions  of
          Section 7.2 or Section 7.5 are in process or at any time during  which
          such Member is a Defaulting  Member (as defined in Section  8.1).  The
          Election Notice shall state the price per Membership  Interest at, and
          the  terms  and  conditions  upon  which,  the  Exercising  Member  is
          exercising the Right to Purchase or the right to Sell.

     b.   The Non-Exercising Member shall, within thirty (30) days of receipt of
          an Election  Notice  setting forth the Exercising  Member's  intent to
          purchase  all  Membership   Interests   either  (i)  deliver  to  such
          Exercising Member a signed,  written election (the "Response  Purchase
          Election")  to  purchase  all  the  Membership  Interests  held by the
          Exercising  Member at the price per  Membership  Interest and upon the
          terms  and  conditions  set  forth in the  Election  Notice or (ii) be
          deemed to have accepted the Exercising  Member's offer to purchase and
          be  obligated  to  sell  all   Membership   Interests   held  by  such
          Non-Exercising  Member at the price per  Membership  Interest and upon
          the  terms  and  conditions  set forth in such  Election  Notice.  The
          Exercising Member shall be obligated pursuant to any Response Purchase
          Election to sell all of such  Member's  Membership  Interests  to such
          Non-Exercising  Member at the price and  otherwise  upon the terms and
          conditions set forth in the Election Notice.


                                       97
<PAGE>


     c.   The Non-Exercising Member shall, within thirty (30) days of receipt of
          an Election  Notice  setting forth the Exercising  Member's  intent to
          sell all Membership  Interests,  either (i) deliver to such Exercising
          Member a signed,  written  election (the "Response Sale  Election") to
          sell all Membership Interests held by such Non-Exercising  Member, its
          successors and permitted assigns at the price per Membership  Interest
          and otherwise upon the terms and conditions set forth in such Election
          Notice or (ii) be  deemed to have  accepted  the  Exercising  Member's
          offer to sell and be obligated to purchase  all  Membership  Interests
          held by the Exercising Member at the price per Membership Interest and
          upon the terms and conditions set forth in such Election  Notice.  The
          Exercising  Member  shall be obligated  pursuant to any Response  Sale
          Election  to  purchase  all  of  such  Membership  Interests  of  such
          Non-Exercising  Member at the price and  otherwise  upon the terms and
          conditions set forth in the Election Notice.

     d.   The  provisions of Section 7.7 hereof shall apply in  connection  with
          any purchase and sale of Membership Interests pursuant to this Section
          7.6,  and all  Election  Notices,  Response  Purchase  Elections,  and
          Response Sale  Elections  (and the purchase  prices set forth therein)
          shall account for the effect of Section 7.7.

     e.   The closing of the transactions  contemplated by Subsections 7.6 above
          shall  occur no later  than  ninety  (90) days  following  the date of
          delivery of the Election Notice.

7.7. Retrieval of Proprietary Coaching Business.  In connection with any sale by
a Member of 100% of its Membership Interests,  including,  but not limited to, a
transaction  pursuant to  Sections  7.2,  7.5,  7.6 or 8.2, or in the event of a
dissolution  under Section 8.3, Company shall reconvey to the selling Member (or
each  respective  Member,  in the case of  dissolution),  and such Member  shall
assume exclusive  operation and control over, all of the business activities and
related intellectual property rights relating to the proprietary programs of the
selling Member (the "Retrieved Business"). The Company shall provide the selling
Member with all reasonable  assistance necessary to effect an orderly conveyance
and  transition of the  Retrieved  Business over to the operation and control of
the selling  Member and/or its  designated  coaching  vendor.  The Company shall
grant each Member a non-exclusive,  perpetual,  worldwide,  royalty free license
and right to use, own and enjoy all software,  technology and other Confidential
Information of the Company in connection  with servicing the Retrieved  Business
and other  business  activities  and programs of the selling  Member.  The above
license shall not be assignable  except in connection  with the sale by a Member
of its business or as necessary to facilitate any contract servicing arrangement
for coaching with a third party.  Any new developments  and/or  derivative works
created after a Member has taken back Retrieved  Business under this Section 7.7
shall be the exclusive property of the developing party.


8. DEFAULTS AND DISSOLUTION

8.1.  Events of Default.  The  occurrence of any of the  following  events shall
constitute an event of default (an "Event of Default")  hereunder on the part of
the Member with respect to whom such event occurs (a "Defaulting Member") if (i)
the default arises solely from the non-payment of monies and remains uncured for
thirty (30) days  following  receipt of written  notice of such  default from an
Officer or Manager  unless  terms for  payment of the amount due have  otherwise
been mutually agreed upon by the Defaulting  Member and the Company,  or (ii) if
the  default  arises  from  something  other than the  non-payment  of money and
remains  uncured  for a period of sixty (60) days  following  receipt of written
notice of such default from the  Management  Board  (provided,  however,  that a
non-monetary  default  shall not  constitute  an Event of  Default  if it is not
reasonably  curable within such sixty (60) day period and the Defaulting  Member
commences  curative  action  within  such sixty  (60) day period and  thereafter
diligently  proceeds  to cure such  default  within a period  not to exceed  one
hundred twenty (120) days from the date of its receipt of the original notice of
default):



                                       98
<PAGE>


     a.   the  violation  by a Member  of any of the  restrictions  set forth in
          Sections  3.1,  3.2,  or 7 of this  Agreement,  or any other  material
          obligation of such Member under this Agreement Member;

     b.   such Member becomes Bankrupt

     c.   attachment,  execution  or  other  judicial  seizure  of  all  or  any
          substantial  part of a  Member's  assets or of a  Member's  Membership
          Interests,  or any part  thereof,  if such  attachment,  execution  or
          seizure remains in effect after the cure period;

     d.   default in the timely  performance of, or any failure to timely comply
          with, any  agreement,  obligation or undertaking of a Member set forth
          in this Agreement; and

     e.   written  withdrawal from the Company by any Member except as permitted
          under the terms hereof.

8.2.  Remedies.  Upon the  occurrence of an Event of Default,  the Company shall
have the right (but not the obligation),  within sixty (60) days after the Event
of Default,  to elect to purchase all, but not less than all, of the  Membership
Interests held by the Defaulting  Member at a price equal to the Buy Out Amount.
The Company may exercise this right by the Deemed  Delivery of written notice to
the Defaulting  Member (a "Redemption  Notice")  stating the Company's desire to
purchase the Defaulting Member's Membership  Interests pursuant to this Section.
If such Redemption  Notice is given, the Defaulting Member shall sell all of the
Membership  Interests then held by the Defaulting Member for the Buy Out Amount.
The Company's redemption right as provided in this Section 8.2 is in addition to
any  other  rights  of the  Company  or the  Members  under  this  Agreement  or
otherwise, and the exercise by the Company's of its redemption right will not be
an  election  of  remedies.  The  Purchase  Price for the  Membership  Interests
purchased  under this  Section  8.2 hereof  shall be paid in full in cash at the
closing.

8.3. Causes of Dissolution. The Company shall be dissolved only in the event:

     a.   Of  the  death,  removal,  liquidation,   dissolution,  withdrawal  or
          bankruptcy of the final Member (each a "Member's Withdrawal Event");

     b.   That all or substantially  all of the Company's  property,  other than
          cash and other liquid assets, is sold or otherwise  transferred to any
          Person which is not Controlled by the Company;

     c.   That  the  Members  holding  at  least  eighty  percent  (80%)  of the
          Percentage Interests vote to terminate the Company;

     d.   That there is a general  assignment  of the assets of the  Company for
          the benefit of its creditors,  or the  adjudication  of the Company as
          Bankrupt; or

     e.   That the Company is dissolved by operation of law.

8.4. Procedure in Dissolution and Liquidation.

     a.   Except as provided in Section 10.1,  herein,  upon  dissolution of the
          Company   pursuant  to  Section  8.3,  the   Management   Board  shall
          immediately  commence to wind up the affairs of and shall proceed with
          reasonable promptness to liquidate the business of the Company.

     b.   During the period of the winding up of the affairs of the Company, the
          rights and  obligations of the Management  Board set forth herein with
          respect to the management of the Company shall continue.


                                       99
<PAGE>


     c.   The  assets  of  the  Company  shall  be  applied  or  distributed  in
          liquidation in the following order of priority:

          (1)  In payment of debts and  obligations of the Company owed to third
               parties;

          (2)  In payment of debts and  obligations of the Company to any Member
               made in accordance with the terms of this Agreement;

          (3)  To each Member,  pro rata, in an amount equal to their respective
               unpaid Preference Return amounts;

          (4)  To the Members pro rata,  in  accordance  with  positive  Capital
               Account balances, except as provided in Section 8.5 below; and

          (5)  Any  excess to the  Members  in  proportion  to their  respective
               Percentage Interests.

8.5. Distribution of Contributed Assets.  Notwithstanding any other provision of
this  Agreement,  in the event of dissolution  of the Company,  each tangible or
intangible asset of the Company  originally  contributed by the Members pursuant
to their  Contribution  Agreements (other than coaching  know-how,  software and
other  intellectual  property and Confidential  Information,  the disposition of
which is  governed  by  Section  7.7)  shall be  distributed  to and  become the
exclusive property of the Member that originally  contributed said assets to the
Company. Such distributed assets shall be valued at their respective Fair Market
Value as of the date of distribution and shall credited towards the distribution
priorities set forth in Section 8.4


9. AMENDMENT

9.1. Amendment. This Agreement may not be amended, altered or modified except by
a writing  signed by Members  holding at least eighty percent (80%) of the total
number of Percentage Interests.

10. DISPUTES

10.1. Escalation.  Any dispute or controversy between the Members arising out of
this Agreement or any document,  instrument or agreement  executed and delivered
pursuant hereto (a "Dispute"),  shall first be referred to the Management  Board
for discussion and resolution. Each party shall bear its own costs in connection
with such discussions.  If the Management Board is unable to resolve the dispute
in fifteen  (15)  business  days,  then the  matter  shall be  submitted  to the
respective Chief Executive Officers of each Member for resolution.  If the Chief
Executive  Officers  are unable to resolve the matter  within ten (10)  business
days,  then the  matter  will be  handled  pursuant  to  Sections  10.1 and,  if
necessary 10.2.

10.2. Mediation. In the event a Dispute is not resolved by the Members following
the  procedures in Section 10.1,  upon the demand of either  Member,  the matter
shall be submitted to  non-binding  mediation in the State of Delaware,  or such
other  location  as the  parties  may agree,  under the  mediation  rules of the
American  Arbitration  Association.  Each  party  shall  bear  its own  costs in
connection  with such  mediation  and  shall  bear  one-half  of the cost of the
American Arbitration Association and the mediator.



                                      100
<PAGE>


10.3. Arbitration.

a.   In the event  that a  Dispute  is not  resolved  by  non-binding  mediation
     pursuant to Section 10.2 above,  such dispute shall be submitted to binding
     arbitration in the State of Delaware, or such other location as the parties
     may agree.

b.   Either  party  requesting  arbitration  shall  serve a written  demand  for
     arbitration on the other party by registered or certified  mail. The demand
     shall set  forth a  statement  of the  nature of the  dispute,  the  amount
     involved  and the  remedies  sought.  Each party shall have the right to be
     represented  by counsel  and shall  have the right  only to such  expedited
     discovery as the  arbitrator  may  authorize  upon a showing of good cause.
     Except as specifically  provided herein, the arbitration shall be conducted
     by and in accordance with the commercial rules of the American  Arbitration
     Association,  and the  arbitrator's  ruling shall be in accordance with law
     and the terms of this Agreement. The arbitrator shall not have the power to
     amend this Agreement in any respect.

c.   No later than twenty (20) calendar days after a demand for  arbitration  is
     served, the Members shall jointly select and appoint a disinterested person
     to act as the arbitrator. In the event that the Members do not agree on the
     selection of an arbitrator,  each Member shall select an arbitrator  within
     ten (10)  days  after  the date on which  the  Members  do not agree on the
     selection of a sole  arbitrator  and the two  arbitrators so selected shall
     select a third  arbitrator  within ten (10) days after the  Members  select
     their  arbitrators;  the provisions  set forth herein  regarding the single
     arbitrator shall apply to the three arbitrators so selected. Any arbitrator
     designated  hereunder  shall not now or in the three years  preceding  such
     arbitration be an employee, consultant, officer, director or shareholder of
     any party hereto or any Affiliate of any Member or have now or in the three
     years preceding such arbitration any business  relationship with any Member
     or any Affiliate of any Member.

d.   No later than ten (10) calendar days after the arbitrator is appointed, the
     arbitrator  shall schedule the  arbitration  for a hearing to commence on a
     mutually  convenient  date. The hearing shall commence no later than thirty
     (30)  calendar days after the  arbitrator  is appointed and shall  continue
     from day to day until completed.

e.   Each Member shall direct the  arbitrator  to use his or her best efforts to
     rule on each  disputed  issue  within 30 days after the  completion  of the
     hearings  described  in  paragraph  (d)  above.  The  determination  of the
     arbitrator  as to the  resolution  of any  dispute  shall  be  binding  and
     conclusive  upon all Members;  provided,  that the arbitrator may not award
     any punitive  damages.  All rulings of the arbitrator  shall be in writing,
     shall set forth the basis for the  decision  and shall be  delivered to the
     Members.

f.   The prevailing  Member in any arbitration  shall be entitled to an award of
     reasonable  attorneys' fees incurred in connection with the arbitration and
     the disputed issues with respect thereto.  The non-prevailing  Member shall
     pay such fees,  together with the fees of the  arbitrator and the costs and
     expenses of the arbitration.  For purposes hereof, a Member seeking payment
     of any amount in arbitration shall be deemed to be the prevailing Member if
     it is determined that such party is entitled to receive at least 75% of the
     payment  initially  claimed  by  it  to be  due  to  such  Member  in  such
     arbitration,  and the Member  from which  such  payment is sought  shall be
     deemed to be the  "prevailing  Member" if the other Member is not so deemed
     to be the prevailing Member.

g.   Judgment  on any  arbitration  award may be  entered  by any  court  having
     jurisdiction over the parties and subject matter.  Notwithstanding anything
     herein to the contrary,  no award of the arbitrator  shall preclude  either
     Member from invoking the provisions of Section 7.6.



                                      101
<PAGE>


11. GENERAL PROVISIONS

11.1.  Entire Agreement.  This Agreement  constitutes the entire agreement among
the  Members,  and  supersedes  all  agreements,  representations,   warranties,
statements,  promises and understandings,  whether oral or written, with respect
to the subject matter hereof.  None of the Members shall be bound by nor charged
with any oral or written agreements,  representations,  warranties,  statements,
promises  or  understandings  with  respect  to the  subject  matter  hereof not
specifically set forth in this Agreement or the exhibits hereto.

11.2.    Notices.

     a.   Communications given in connection with this Agreement shall be deemed
          adequately  given  only if in  writing  to the  Person  for whom  such
          Communications  are intended and sent by (1)  personal  delivery,  (2)
          first class  registered or certified  mail,  postage  prepaid,  return
          receipt requested,  (3) facsimile, (4) nationally recognized overnight
          delivery  service or (5) other means at least as fast and  reliable as
          first class mail. The addresses and facsimile numbers required by this
          Agreement, unless changed pursuant to Section 12.2.c, are:

          (1)  To the Company or the Management Board:

               c/o Franklin Covey Coaching, L.L.C.
               2200 West Parkway Blvd. Second Floor
               Salt Lake City, Utah 84119

          (2)  To Members:

               As set forth on Exhibit A hereto.

     b.   All Communications shall be effective upon such Communication's Deemed
          Delivery only.

     c.   By  giving  to the  Company  at least ten (10)  days'  written  notice
          thereof,  Persons  shall  have the right  from time to time and at any
          time  during the term of this  Agreement  to change  their  respective
          addressee, address and/or facsimile number for notices, and each shall
          have the right to specify as its address and/or  facsimile  number for
          notices any other address and/or facsimile number.

11.3. Validity.  In the event that any provision of this Agreement shall be held
to be  invalid  or  unenforceable,  the same  shall not  affect  in any  respect
whatsoever the validity or enforceability of the remainder of this Agreement.

11.4.  Attorneys' Fees. Should any arbitration or litigation be commenced by the
Company   against   any  Member  or  between   the   Members   hereto  or  their
representatives,  or should any Member  institute any proceeding in a bankruptcy
or similar court which has  jurisdiction  over any other Member hereto or any or
all of such  Member's  property  or  assets  concerning  any  provision  of this
Agreement or the rights and duties of any Person or entity in relation  thereto,
the  party or  parties  prevailing  in such  litigation  shall be  entitled,  in
addition to such other relief as may be granted,  to a reasonable sum as and for
its or their  attorneys' fees and court costs in such litigation  which shall be
determined by the court in such  litigation or in a separate  action brought for
that purpose.

11.5.  Survival  of Rights.  Except as  provided  herein to the  contrary,  this
Agreement  shall  be  binding  upon  and  inure to the  benefit  of the  Members
signatory hereto, and their respective permitted successors and assigns.



                                      102
<PAGE>

11.6. No Strict Construction. The language used in this Agreement will be deemed
to be the  language  chosen by the Members  hereto to express  their  collective
mutual intent.  This Agreement  shall be construed as if drafted  jointly by the
Members hereto,  and no rule of strict  construction will be applied against any
Person.

11.7.  Governing  Law;  Jurisdiction.  The  Agreement  shall be  governed by and
construed  exclusively in accordance with laws of the State of Delaware  without
regard to the conflicts of law principles thereof.

11.8.  No  Partition.  No Member shall have the right to, and each Member hereby
covenants that it will not, bring any action to dissolve, terminate or liquidate
the  Company,  except as provided in this  Agreement,  and no Member at any time
shall have the right to  petition  or to take any action to subject  the Company
assets  or any  part  thereof  to the  authority  of any  court  of  bankruptcy,
insolvency, receivership or similar proceeding, unless the same is approved by a
vote of Members.

11.9. Waiver. No consent or waiver, express or implied, by a Member to or of any
breach or default by another  Member in the  performance by such other Member of
its obligations hereunder shall be deemed or construed to be a consent or waiver
to or of any other breach or default in the  performance by such other Member of
the same or any other obligations of such other Member  hereunder.  A failure on
the part of a Member to  complain  of any act or  failure  to act on the part of
another Member or a failure to declare the other Member in default, irrespective
of how long such failure continues, shall not constitute a waiver by such Member
of its rights  hereunder  unless  such  default is cured  prior to the date upon
which the non-defaulting  Member declares such default. The giving of consent by
a Member in any one instance shall not constitute a waiver by such Member in any
other  instance  and  shall  not limit or waive  the  necessity  to obtain  such
Member's consent in any future instance.

11.10. Waiver of Notice. Whenever any notice whatever is required to be given to
any Person under the provisions of this Agreement or under the provisions of the
Articles or under the Company  Act, a waiver  thereof in writing,  signed by the
Person or Persons  entitled  to such  notice,  whether  before or after the time
stated  therein,  shall be  deemed  equivalent  to the  giving  of such  notice.
Attendance at any meeting shall  constitute  waiver of notice thereof unless the
Person at the  meeting  objects to the  holding of the  meeting  because  proper
notice was not given.

11.11.  Remedies Not  Exclusive.  The rights and remedies of the Members and the
Company hereunder shall not be mutually exclusive,  i.e., the exercise of one or
more of the  provisions  hereof  shall not  preclude  the  exercise of any other
provisions  hereof.  Each of the Members confirms that damages at law will be an
inadequate remedy for a breach or threatened breach of this Agreement and agrees
that, in the event of a breach or threatened breach of any provision hereof, the
respective  rights and  obligations  hereunder  shall be enforceable by specific
performance,  injunction or other equitable remedy, but nothing herein contained
is intended to, nor shall it, limit or affect any rights at law or by statute or
otherwise of any Member  aggrieved as against another for a breach or threatened
breach of any provision  hereof,  it being the intention of this Section to make
clear the agreement of the Members that the respective rights and obligations of
the Members hereunder shall be enforceable in equity as at law or otherwise.

11.12. Construction.  All personal pronouns used in this Agreement, whether used
in the masculine,  feminine or neuter  gender,  shall include all other genders;
and the singular shall include the plural and vice versa. Titles of Sections and
Subsections  are for  convenience  only,  and  neither  limit  nor  amplify  the
provisions of this Agreement itself. References to Sections or Subsections shall
refer to Sections or Subsections of this Agreement,  unless otherwise indicated.
The use herein of the word  "including,"  when following any general  statement,
term or matter,  shall not be construed to limit such statement,  term or matter
to the specific items or matters set forth immediately following such word or to


                                      103
<PAGE>


similar items or matters, whether or not non-limiting language (such as "without
limitation,"  or "but not limited to," or words of similar  import) is used with
reference  thereto,  but rather  shall be deemed to refer to all other  items or
matters that could  reasonably  fall within the broadest  possible scope of such
general statement, term or matter. For the purposes of this Agreement,  "and/or"
means one or the  other or both,  or  anyone  or more or all,  of the  things or
Persons in connection with which the conjunction is used.

11.13.  Incorporation  by Reference.  Any exhibits  referred to herein are those
attached to this Agreement and shall be deemed to be  incorporated  as a part of
this Agreement.

11.14.   Counterparts.   This  Agreement  may  be  executed  in  any  number  of
counterparts,  each of which shall be deemed to be an original  and all of which
shall constitute one and the same agreement.

11.15.  Further Assurances.  Each party hereto agrees to do all acts and things,
and to make, execute and deliver such written instruments, as shall from time to
time be  reasonably  required  to carry  out the terms  and  provisions  of this
Agreement.

11.16.  No Broker's  Fees.  No broker's  fees or other such fees or  commissions
shall be payable by the Company  with  respect to this  Agreement  or any of the
transactions   pursuant  to  which  the  Members  make  their  initial   capital
contributions to the Company,  and each Member agrees to and shall indemnify and
hold  harmless the Company  against and from any such  obligations  to which the
Member has committed itself or the Company.

11.17. No Third Party Rights.  This Agreement  shall not (directly,  indirectly,
contingently  or otherwise)  confer or be construed as conferring  any rights or
benefits  on any  Person  that is not a named  Member,  the holder  directly  or
indirectly  of  Membership  Interests  or a  permitted  Transferee  of a  Member
hereunder.



     IN WITNESS WHEREOF,  this Agreement is executed as of the date first stated
above.


AMS DIRECT, INC.                       FRANKLIN COVEY CO.




By:   /s/ MARK S. HOLECEK              By:   /s/ VAL JOHN CHRISTENSEN
   ----------------------------------     -------------------------------------
       Mark S. Holecek, President         Val John Christensen,  Executive
                                          Vice President/General Counsel

     The  following  Persons  hereby  join in and agree to be bound (to the same
extent as the  Affiliate of such Person who is a Member) by Sections 3.1 and 3.2
of this Agreement:

FRANKLIN COVEY CLIENT SALES, INC.

By:
    -------------------------------------------------
Title:
       ----------------------------------------------


AMERICAN MARKETING SYSTEMS, INC.

By:
    -------------------------------------------------
Title
      -----------------------------------------------





                                      104
<PAGE>






                                    EXHIBIT A

                                     MEMBERS


THIS SCHEDULE MAY BE AMENDED FROM TIME TO TIME WITH THE REQUIRED  CONSENT OF THE
MEMBERS,  IF ANY, TO REFLECT THE  ADDITION OF NEW  MEMBERS,  THE ISSUANCE OF NEW
MEMBERSHIP  INTERESTS,  THE SALE OR EXCHANGE OF MEMBERSHIP  INTERESTS,  OR OTHER
SHIFTS OF  MEMBERSHIP  INTERESTS  PROVIDED  ALL SUCH CHANGES ARE PURSUANT TO THE
AGREEMENT  OR A CHANGE OF  ADDRESS  OR  FACSIMILE  NUMBER OF A PERSON  FOR WHICH
NOTICE WAS GIVEN TO THE COMPANY PURSUANT TO THIS AGREEMENT.

<TABLE>
<CAPTION>
                                    Facsimile            Initial                        Units           Percentage
Name and Address                    Number               Capital Contribution                           Interest
----------------                    --------------       --------------------           -------         ---------
<S>                                 <C>                  <C>                            <C>             <C>
AMS Direct                          (630) 382-3282       Those certain customer lists   50              50%
7020 High Grove Boulevard                                and related exclusive
Burr Ridge, Illinois  60521                              marketing rights as provided
                                                         in that certain Amended
                                                         and Restated  Marketing
                                                         Agreement  between  AMS
                                                         and  the   Company   as
                                                         provided     in    that
                                                         certain    Contribution
                                                         Agreement       between
                                                         Franklin  Covey and the
                                                         Company
Franklin Covey Co.                  (801) 817-8723       That certain training          50              50%
2200 West Parkway Boulevard                              program and coaching
Salt Lake City, Utah  84119                              services business and all
(801) 975-1776                                           related assets and
                                                         liabilities         (as
                                                         reflected     in    the
                                                         financial statements of
                                                         Franklin        Covey's
                                                         personal       coaching
                                                         division  for the  year
                                                         ending   8/31/00),   as
                                                         provided     in    that
                                                         certain    Contribution
                                                         Agreement       between
                                                         Franklin  Covey and the
                                                         Company
                                                                                        Total 100       100%
                                                                                              ===       ====

</TABLE>


                                      105
<PAGE>




                                    EXHIBIT B

                                    OFFICERS
<TABLE>
<S>                                         <C>      <C>
Chairman and Chief Executive Officer        -
                                                     -----------------------------------


President         ..................        -
                                                     -----------------------------------


Chief Operating Officer.............        -
                                                     -----------------------------------


Vice Presidents   ..................        -
                                                     -----------------------------------

                  ..................


Secretary         ..................        -
                                                     -----------------------------------


Treasurer         ..................        -
                                                     -----------------------------------


Assistant Secretary.................        -
                                                     -----------------------------------

</TABLE>



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<PAGE>




                                    EXHIBIT C

                                     BYLAWS

This Exhibit C sets forth the Bylaws of Franklin  Covey  Coaching,  L.L.C.  (the
"Company") and shall constitute additional provisions under that certain Limited
Liability  Company  Agreement  of the  Company  to  which  it is  attached  (the
"Agreement").  Capitalized  terms  used but not  defined  herein  shall have the
meanings ascribed thereto in the Agreement.

                                    ARTICLE I

1. MEETINGS OF MEMBERS

1.1  Meetings  of  Members.  Meetings  of the Members may be held at such place,
either  within or without the State of Utah, as provided in  resolutions  of the
Management  Board. In the absence of any such resolution,  all meetings shall be
held at the registered office of the Company in the State of Utah.

1.2 Annual Meeting.  An annual meeting of the Members shall be held on or before
October  31st of each  year  beginning  with the year  2000 for the  purpose  of
electing any new Managers and for the  transaction of such other business as may
come before the meeting.  Until such time as all Members  agree  otherwise,  and
notwithstanding any other provision to the contrary,  the Management Board shall
be comprised of those persons and  appointees as set forth in Section  5.2(b) of
the  Agreement.  If the election of the Managers  shall not be held on or before
the day designated herein for any annual meeting, or at any adjournment thereof,
the Management Board shall cause the election to be held at a special meeting of
the Members called as soon thereafter as may be convenient.

1.3 Notice.  Written notice stating the place,  day and hour of the meeting and,
in the case of a special meeting,  the purpose or purposes for which the meeting
is called,  shall be  delivered  not less than ten (10) nor more than sixty (60)
days before the date of the meeting, or in the case of a merger,  consolidation,
Unit exchange,  dissolution or sale, lease or exchange of all or substantial all
of the Company's assets, not less than twenty (20) nor more than sixty (60) days
before the date of the meeting,  by or at the direction of the Management  Board
to each Member of record entitled to vote at such meeting.

1.4 Fixing of Record Date.  For the purpose of determining  Members  entitled to
notice of or to vote at any meeting of Members,  or Members  entitled to receive
payment of any distribution,  or in order to make a determination of Members for
any other proper purpose,  the Management Board may fix in advance a date as the
record date for any such  determination of Members,  such date in any case to be
not more than sixty (60) days  immediately  preceding the date of the meeting or
payment,  and, for a meeting of Members, not less than ten (10) days, or, in the
case of a merger,  consolidation,  Unit exchange,  dissolution or sale, lease or
exchange of all or  substantially  all of the  Company's  assets,  not less than
twenty (20) days immediately  preceding such meeting. If no record date is fixed
for the  determination  of Members entitled to notice of or to vote at a meeting
of Members,  or Members entitled to receive payment of a distribution,  the date
on which notice of the meeting is mailed or the date on which the  resolution of
the Management Board declaring such distribution is adopted, as the case may be,
shall be the record date for such determination of Members. When a determination
of Members  entitled to vote at any meeting of Members has been made as provided
in this Section 1.4, such determination shall apply to any adjournment thereof.

1.5 Voting Lists.  The Officer or agent having charge of the transfer  books and
records for Units of the Company  shall make,  within twenty (20) days after the
record  date for a meeting  of  Members or ten (10) days  before  such  meeting,
whichever is earlier,  a complete  list of the Members  entitled to vote at such
meeting,  arranged in alphabetical  order, with the address of and the number of
Units  held by each,  which  list,  for a period of ten (10) days  prior to such
meeting,  shall be kept on file at the Company's  Office and shall be subject to
inspection by any Member,  and to copying at the Member's  expense,  at any time
during usual business  hours.  Such list shall also be produced and kept open at


                                      107
<PAGE>


the time and place of the meeting and shall be subject to the  inspection of any
Member during the whole time of the meeting.  The original  transfer  book, or a
duplicate thereof kept in the State, shall be prima facie evidence as to who are
the Members  entitled to examine such list or transfer  book,  or to vote at any
meeting of Members.  Failure to comply with the requirements of this Section 1.5
shall not affect the validity of any action taken at such meeting.

1.6 Act of Members.  The act of the Members holding a majority of the Percentage
Interests held by Members  entitled to vote on the issue present at a meeting at
which a  quorum  is  present  shall  be the  act of the  Members,  except  where
otherwise provided by law or by the Articles or by the Agreement. A "quorum" for
such purposes shall be the presence, in person, by communication  equipment,  or
by proxy,  of Members  holding a majority  of the  Percentage  Interests  in the
Company which have been issued at the time of the meeting.

1.7 Participation by Communication Equipment. Members may participate in and act
at any meeting of the Members through the use of a conference telephone or other
communication  equipment  by means of which  all  Persons  participating  in the
meeting can hear and communicate with each other.  Participation in such meeting
by  communication  equipment  shall  constitute  attendance  and the presence in
person at the meeting of the Person or Persons so participating.

1.8  Proxies.  A Member may appoint a proxy to vote or  otherwise  act for it by
signing an  appointment  form and  delivering it to the Person so appointed.  No
proxy  shall be valid after the  expiration  of eleven (11) months from the date
thereof unless  otherwise  provided in the proxy.  Every proxy continues in full
force and effect  until  revoked by the  Member  executing  it prior to the vote
pursuant  thereto,  except as  otherwise  provided  in this  Section  1.8.  Such
revocation  may be effected by a writing  delivered to the Company  stating that
the proxy is revoked or by a subsequent  proxy  executed by, or by attendance at
the meeting and voting in person by, the Member  executing the proxy.  The dates
contained on the forms of proxy presumptively  determine the order of execution,
regardless  of any  postmark  dates on  envelopes  in which they are mailed.  An
appointment  of a proxy is revocable by the Member unless the  appointment  form
conspicuously  states that it is irrevocable and the appointment is coupled with
an interest. Unless the appointment of a proxy contains an express limitation on
the proxy's  authority,  the Company may accept the proxy's vote or other action
as that of the Member making the appointment.

1.9  Action by  Consent.  Any  action  required  to be taken at a meeting of the
Members or any other  action  which may be taken at a meeting of the Members may
be taken without a meeting if a consent in writing,  setting forth the action so
taken,  shall be signed by (a) all of the Members  entitled to vote with respect
to the  subject  matter  thereof,  or (b) the  Members  having not less than the
number of votes that would be  necessary  to  authorize or take such action at a
meeting at which all Members  entitled to vote  thereon were present and voting.
Such consents may be given in writing on and/or by  facsimiles,  copies or other
reproduction  or  counterpart  of the  resolution  stating  the  action to which
consent is given.

1.10  Voting.  Each Member  shall have a number of votes equal to such  Member's
Percentage Interest.



                                   ARTICLE II

                              MEETINGS OF MANAGERS

2.1 Election and Term of Office. The Managers shall be elected by the Members by
written action taken and/or meetings held for such purpose, in each case subject
to Section 5.2 of the  Agreement.  A Manager  shall hold office until his or her
successor  shall have been duly elected and shall have  qualified,  until his or
her death or until he or she  shall  resign or shall  have been  removed  in the
manner hereinafter  provided.  Election or appointment of a Manager shall not of
itself create contract rights.



                                      108
<PAGE>


2.2 Removal.  Any Manager may be removed at any time, with or without cause, but
only by the class of Members that originally appointed such Manager.

2.3 Vacancies. A vacancy in any Manager position because of death,  resignation,
removal,  disqualification,  or  otherwise,  may only be  filled by the class of
Members that originally appointed such Manager.

2.4 Meetings of Managers.  Meetings of the Management  Board may be held at such
place,  either  within or without  the State.  Unless  otherwise  provided  in a
meeting  notice,  all  meetings  shall be held at the  registered  office of the
Company in the State.

2.5 Annual  Meeting.  An annual  meeting of the  Management  Board shall be held
immediately following the annual meeting of the Members.

2.6 Notice.  Written notice stating the place,  day and hour of the meeting and,
in the case of a special meeting,  the purpose or purposes for which the meeting
is called,  shall be  delivered  not less than ten (10) nor more than sixty (60)
days before the date of the meeting, or in the case of a merger,  consolidation,
Unit exchange,  dissolution or sale, lease or exchange of all or substantial all
of the Company's assets, not less than twenty (20) nor more than sixty (60) days
before the date of the  meeting,  to each  Member of record  entitled to vote at
such meeting.

2.7 Act of Managers. The act of the majority of the Managers entitled to vote on
the issue  present at a meeting at which a quorum is present shall be the act of
the Management Board,  except where otherwise provided by law or by the Articles
or by the  Agreement.  A "quorum" for such purposes  shall be the  presence,  in
person, by communication  equipment, or by proxy, of a majority of the Managers.
When the phrases "approved by the Management Board", "approval of the Management
Board" or "with the consent of the Management  Board" are used in the Agreement,
such  phrases  shall mean  approval at a Management  Board  meeting in which the
Managers may attend in person or  telephonically  or in writing by a majority of
the  Managers.  In the  event of any need for  approval  or other  action by the
Management  Board in the  absence  of a meeting,  Managers  shall use their best
efforts to respond  within a reasonable  period of time under the  circumstances
for which the approval is being sought. Decisions other than Major Decisions may
also, but need not, be submitted to the Management Board by any Manager.

2.8  Participation by Communication  Equipment.  Managers may participate in and
act at any  meeting of the  Management  Board  through  the use of a  conference
telephone  or other  communication  equipment  by means  of  which  all  Persons
participating  in  the  meeting  can  hear  and  communicate  with  each  other.
Participation  in such  meeting  by  communication  equipment  shall  constitute
attendance and the presence in person at the meeting of the Person or Persons so
participating.

2.9  Action by  Consent.  Any  action  required  to be taken at a meeting of the
Management  Board or any other  action  which  may be taken at a meeting  of the
Managers may be taken  without a meeting if a consent in writing,  setting forth
the action so taken, shall be signed by (a) all of the Managers entitled to vote
with respect to the subject matter thereof,  or (b) the Managers having not less
than the number of votes  that  would be  necessary  to  authorize  or take such
action at a meeting at which all Managers  entitled to vote thereon were present
and  voting.  Such  consents  may be given in writing  on and/or by  facsimiles,
copies or other reproduction or counterpart of the resolution stating the action
to which consent is given.

2.10 Committees of Managers. The Management Board may, by resolution passed by a
majority of  Managers,  designate  one or more  committees,  each  committee  to
consist of one or more of the  Managers,  which,  to the extent  provided in the
resolution and not otherwise restricted by statute or the Agreement,  shall have
and may exercise all the powers and  authority  of the  Management  Board in the
management of the business and affairs of the Company. Each committee shall keep


                                      109
<PAGE>


regular  minutes of its  meetings  and report the same to the Board of Directors
when  required.  No committee of the  Management  Board shall be  authorized  to
approve a Major Decision unless  expressly so authorized by the Management Board
in writing.

2.11 Compensation. No Manager shall receive compensation from the Company.



                                   ARTICLE III

                                    OFFICERS

3.1  Appointment of Officers.  The Management  Board may select such Officers as
its deems necessary or desirable for the effective management of the Company and
the pursuit of the Company's business.

3.2 Number.  The Officers of the Company may be a Chairman  and Chief  Executive
Officer,  President,  Chief Operating Officer,  one or more Vice-Presidents (the
number thereof to be determined by the  Management  Board),  a Secretary,  and a
Treasurer,  and  such  Assistant  Secretaries,  Assistant  Treasurers  or  other
Officers as may be elected or appointed by the Management Board. Any two or more
offices may be held by the same  Person.  All Officers and agents of the Company
shall have such express  authority and perform such duties in the  management of
the property and affairs of the Company as may be provided herein,  or as may be
determined by  resolution of the  Management  Board not  inconsistent  with this
Agreement,  and such implied  authority as is  recognized by the common law from
time to time.

3.3 Election and Term of Office. The Officers of the Company shall be elected by
the  Management  Board by written  action  taken and/or  meetings  held for such
purpose;  provided,  however, that the Chairman of the Management Board shall be
elected  for two year  terms.  An  Officer  shall hold  office  until his or her
successor  shall have been duly elected and shall have  qualified,  until his or
her death or until he or she  shall  resign or shall  have been  removed  in the
manner  hereinafter  provided.  Election or  appointment  of an Officer or agent
shall not of itself create contract rights.

3.4 Removal.  Any Officer or agent elected or appointed by the Management  Board
may be  removed  by the  Management  Board  whenever  in its  judgment  the best
interests of the Company  would be served  thereby,  but such  removal  shall be
without  prejudice  to the  contract  rights,  if any, of the Person so removed.
Removal of the  President may be  accomplished  with the  affirmative  vote of a
majority of the Managers.

3.5 Vacancies. A vacancy in any office because of death,  resignation,  removal,
disqualification,  or otherwise, or because of the creation of an office, may be
filled by the Management Board for the unexpired portion of the term;  provided,
however,  that a vacancy  in the  office of  Chairman  may only be filled by the
Members that appointed such Chairman.

3.6 The Chairman of the Board and Chief Executive  Officer.  The Chairman of the
Board shall preside at all meetings of the  Management  Board and shall see that
orders and  resolutions  of the  Management  Board are carried into effect.  The
Chairman and Chief Executive Officer shall be the principal executive officer of
the Company and shall in general  supervise  and control all of the business and
affairs of the Company  subject to the  direction  of the  Management  Board and
shall perform such other duties as may be assigned by the Management  Board. The
Chairman  of the Board  shall  also be the Chief  Executive  Officer  and have a
two-year  term.  He or she may sign,  with the Secretary or any other Officer of
the Company  thereunto  authorized by the Management  Board,  contracts or other
instruments  which the Management  Board has authorized to be executed on behalf
of the Company, except in cases where the signing and execution thereof shall be
expressly  delegated by the Management  Board or by this Agreement to some other
Officer or agent of the Company or to the Chairman and Chief  Executive  Officer


                                      110
<PAGE>


alone,  or shall be required by law to be otherwise  signed or executed;  and in
general  shall  perform all duties  incident to the office of Chairman and Chief
Executive  Officer and such other duties as may be prescribed by the  Management
Board from time to time.

3.7 The President.  The President  shall be an executive  Officer of the Company
and,  subject to the direction of the Chairman and Chief  Executive  Officer and
the control of the Management Board,  shall in general supervise and control all
of the  business  and  affairs  of the  Company.  He or she may  sign,  with the
Secretary  or any other  Officer  of the  Company  thereunto  authorized  by the
Management Board,  contracts or other instruments which the Management Board has
authorized  to be executed on behalf of the  Company,  except in cases where the
signing and  execution  thereof shall be expressly  delegated by the  Management
Board or by this  Agreement to some other  Officer or agent of the Company or to
the  President  alone,  or shall be  required by law to be  otherwise  signed or
executed;  and in general  shall  perform  all duties  incident to the office of
President  and such other duties as may be prescribed  by the  Management  Board
from time to time.

3.8 The Chief Operating  Officer.  The Management Board shall designate  whether
the  President or some other party shall be the Chief  Operating  Officer of the
Company.  If the President has not been designated as Chief  Operating  Officer,
the Chief Operating Officer shall have such duties and  responsibilities,  under
the general  supervision of the President,  as the President or Management Board
may from time to time prescribe.

3.9 The Vice-Presidents.  In the absence of the President or in the event of his
or her inability or refusal to act, the Vice-President (or in the event there be
more than one Vice-President, the Vice-Presidents in the order designated, or in
the  absence  of any  designation,  then in the order of their  election)  shall
perform  the duties of the  President,  and when so  acting,  shall have all the
powers  of and be  subject  to all the  restrictions  upon  the  President.  Any
Vice-President  may  perform  such  other  duties  as from  time to time  may be
assigned to him or her by the President or by the Management Board.

3.10  The  Secretary.  The  Secretary  shall:  (a)  keep,  or  supervise  and be
responsible  for the keeping of, the  minutes  and records of all  meetings  and
official actions of the Members and of the Management  Board, and any committees
of the Management Board in one or more books provided for that purpose;  (b) see
that all notices of such  meetings are duly given or waivers of notice  obtained
in accordance  with the  provisions of this Agreement or as required by law; (c)
be  custodian  of the  Company  records;  (d) keep a register of the post office
address of each Member which shall be furnished to the Secretary by such Member;
(e) have the authority to certify the  Agreement,  resolutions of the Management
Board and  committees  thereof,  and other  documents of the Company as true and
correct copies  thereof;  and (f) in general  perform all duties incident to the
office of  Secretary  and such other duties as from time to time may be assigned
to him or her by the President or by the Management Board.

3.11 The Treasurer.  If required by the Management  Board,  the Treasurer  shall
give a bond for the faithful discharge of his or her duties in sum and with such
surety or sureties as the Management Board shall determine. He or she shall: (a)
have charge and custody of and be  responsible  for all funds and  securities of
the  Company;  (b) receive and give  receipts  for moneys due and payable to the
Company from any source  whatsoever,  and deposit all such moneys in the name of
the Company in such banks,  trust  companies or other  depositaries  as shall be
selected  by the  Management  Board;  and (c) in general  perform all the duties
incident to the office of  Treasurer  and such other duties as from time to time
may be assigned to him or her by the President or by the Management Board.

3.12 Assistant Secretaries and Assistant  Treasurers.  The Assistant Secretaries
as thereunto authorized by the Management Board may sign with the President or a
Vice-President  certificates  for Units of the  Company,  the  issuance of which
shall  have  been  authorized  by a  resolution  of the  Management  Board.  The
Assistant  Treasurers shall  respectively,  if required by the Management Board,
give bonds for the faithful discharge of their duties in such sums and with such
sureties as the Management Board shall determine.  The Assistant Secretaries and


                                      111
<PAGE>


Assistant  Treasurers,  in general,  shall perform such duties and exercise such
authority  as shall be  assigned  or  granted  to them by the  Secretary  or the
Treasurer, respectively, or by the President or the Management Board.

3.13  Compensation.  Except as  otherwise  provided  in any  written  employment
agreement  duly  executed on behalf of the Company and except as  otherwise  set
forth below, the compensation  (including salaries and benefits) of the Officers
shall be fixed from time to time by  resolution of the  Management  Board and no
Officer shall be prevented  from receiving  such  compensation  by reason of the
fact that he or she is also a Manager of the Company.

                                   ARTICLE IV

                                 INDEMNIFICATION

4.1 Indemnification of the Managers and Officers.


     a.   The Company  shall  indemnify,  to the extent  allowable  by law,  any
          Manager or Officer and may  indemnify any other person who was or is a
          party,  or is  threatened  to be  made a  party,  to  any  threatened,
          pending,  or completed  action,  suit, or  proceeding,  whether civil,
          criminal, administrative, or investigative (other than an action by or
          in the right of the Company),  by reason of the fact that the Manager,
          Officer or other  person is or was a Manager,  Officer,  employee,  or
          agent of the  Company,  or is or was  serving  at the  request  of the
          Company as a director,  manager, officer, trustee,  employee, or agent
          of another limited liability company, corporation,  partnership, joint
          venture,  trust,  or other  enterprise,  against  expenses  (including
          attorneys'  fees),  judgments,  fines,  and amounts paid in settlement
          actually  and  reasonably  incurred by the  Manager,  Officer or other
          person in  connection  with the action,  suit, or  proceeding,  if the
          person  acted in good  faith and in a manner the  Manager,  Officer or
          other person  reasonably  believed to be in or not opposed to the best
          interests of the Company and,  with respect to any criminal  action or
          proceeding, had no reasonable cause to believe the Manager, Officer or
          other person's  conduct was unlawful.  The  termination of any action,
          suit, or proceeding by judgment,  order,  settlement,  conviction,  or
          upon a plea of nolo contendere or its equivalent shall not, of itself,
          create a presumption that the Manager, Officer or other person did not
          act in good faith and in a manner that the  Manager,  Officer or other
          person  reasonably  believed  to be in or  not  opposed  to  the  best
          interests of the Company or, with  respect to any  criminal  action or
          proceeding,  that the Manager,  Officer or other person had reasonable
          cause to believe that the Manager,  Officer or other person's  conduct
          was unlawful.

     b.   The  Company  may  indemnify  any person who was or is a party,  or is
          threatened  to be  made  a  party,  to  any  threatened,  pending,  or
          completed action or suit, by or in the right of the Company to procure
          a  judgment  in its favor by reason of the fact that the  person is or
          was a Manager,  Officer,  employee,  or agent of the Company, or is or
          was  serving at the  request of the  Company as a  director,  manager,
          officer,  trustee,  employee,  or agent of another  limited  liability
          company,  corporation,  partnership,  joint venture,  trust,  or other
          enterprise,  against expenses (including attorneys' fees) actually and
          reasonably  incurred by the person in  connection  with the defense or
          settlement  of the action or suit,  if the person  acted in good faith
          and in a manner the person reasonably believed to be in or not opposed
          to the best interests of the Company, provided that no indemnification
          shall be made in respect of any  claim,  issue,  or matter as to which
          the person  shall have been  adjudged to be liable for  negligence  or
          misconduct  in the  performance  of the person's  duty to the Company,
          unless,  and only to the extent that, the court in which the action or
          suit was brought shall determine upon  application  that,  despite the


                                      112
<PAGE>

          adjudication of liability, but in view of all the circumstances of the
          case,  the person is fairly and  reasonably  entitled to indemnity for
          those expenses as the court shall deem proper.

     c.   To the  extent  that a Person  has been  successful,  on the merits or
          otherwise,  in the defense of any action, suit, or proceeding referred
          to in Subsection 4.1(a) or 4.1(b), or in defense of any claim,  issue,
          or matter therein,  the person shall be indemnified  against  expenses
          (including  attorneys'  fees) actually and reasonably  incurred by the
          Person in connection therewith.

     d.   Any indemnification  under Subsection 4.1(a) or 4.1(b) (unless ordered
          by a court)  shall be made by the Company  only as  authorized  in the
          specific case, upon a determination that indemnification of the Person
          is  proper  in the  circumstances  because  the  Person  has  met  the
          applicable  standard  of  conduct  set forth in  Subsection  4.1(a) or
          4.1(b). The determination  shall be made (a) by Managers by a majority
          vote of a quorum  consisting  of Managers  who were not parties to the
          action, suit, or proceeding,  or (b) if a quorum is not obtainable, or
          even if obtainable,  if a quorum of disinterested Managers so directs,
          by  independent  legal  counsel  in a  written  opinion  or (c) by the
          Members.

     e.   Expenses  incurred in defending a civil or criminal  action,  suit, or
          proceeding  may be  paid  by  the  Company  in  advance  of the  final
          disposition of the action,  suit, or proceeding,  as authorized by the
          Managers  or  Members  in  the  specific  case,  upon  receipt  of  an
          undertaking by or on behalf of the Person to repay that amount, unless
          it shall  ultimately be  determined  that the Person is entitled to be
          indemnified by the Company as authorized in this Section.

     f.   The  indemnification  provided  by this  Section  shall  not be deemed
          exclusive of any other rights to which those  seeking  indemnification
          may be entitled under the Articles, or any agreement,  vote of Members
          or  disinterested  Managers,  or  otherwise,  both as to action in the
          Person's  official capacity and as to action in another capacity while
          holding  office,  and shall  continue as to a Person who has ceased to
          serve in such  capacity,  and shall inure to the benefit of the heirs,
          executors, and administrators of the Person.

     g.   The Company  may  purchase  and  maintain  insurance  on behalf of any
          Person who is or was a  Manager,  Officer,  employee,  or agent of the
          Company,  or who is or was  serving at the request of the Company as a
          director,  manager,  officer,  trustee,  employee, or agent of another
          limited liability company,  corporation,  partnership,  joint venture,
          trust, or other enterprise, against any liability asserted against the
          Person and incurred by the person in any  capacity,  or arising out of
          the Person's status as such, whether or not the Company would have the
          power  to  indemnify  the  Person  against  the  liability  under  the
          provisions of this Section.

     h.   If the  Company  has paid  indemnity  or has  advanced  expenses  to a
          Person,  the Company  shall report the  indemnification  or advance in
          writing to the Members with or before the notice of the next  Members'
          meeting.

     i.   For purposes of this Section 4.1,  references  to "other  enterprises"
          shall  include  employee  benefit  plans;  references to "fines" shall
          include  any excise  taxes  assessed  on a person  with  respect to an
          employee  benefit plan;  and  references to "serving at the request of
          the  Company"  shall  include  any  service  as  a  Manager,  Officer,
          employee,  or agent of the Company that imposes duties on, or involves
          services by the Manager, Officer,  employee, or agent with respect to,
          an employee benefit plan, its participants, or beneficiaries. A Person


                                      113
<PAGE>


          who acted in good faith and in a manner the Person reasonably believed
          to be in the best interests of the participants  and  beneficiaries of
          an  employee  benefit  plan  shall be deemed to have acted in a manner
          "not  opposed to the best  interest of the  Company" as referred to in
          this Section.

     j.   Neither the Managers  nor the Officers  shall be liable to the Members
          because any taxing authorities disallow or adjust income, deduction or
          credits in the Company tax returns. Furthermore,  neither the Managers
          nor the Officers  shall have any  liability  for the  repayment of the
          capital contributions of the Members.

     k.   The foregoing indemnification is limited to the assets of the Company,
          and nothing contained herein is intended to create personal  liability
          for any Member.

l. The foregoing  indemnification  is intended to provide the maximum  allowable
indemnification  to Managers  and Officers  allowable  under the Company Act and
this Section 4.1 shall be interpreted in accordance with such intent.




                                    EXHIBIT D

                             Franklin Covey Programs


Current Programs

o        Zig Ziglar Corporation
o        Zig Ziglar Network
o        Denis Waitley Inc. / International Learning Technologies Inc.
o        Home Mortgage Network
o        Tom Hopkins International
o        Brian Tracy
o        Inc. Magazine, Inc. Consulting
o        National Association of Realtors
o        Personal Selling Power

Pending Contracts

o        Money / Time Inc. Brand Licensing
o        Norman Vincent Peale Foundation / Guideposts
o        Great Life Network
o        teachmetotrade.com



                                      114
<PAGE>


EXHIBIT 10.14


                       FACILITY AND GUARANTY AGREEMENT


                                      AMONG


                               FRANKLIN COVEY CO.


                                  BANK ONE, NA,


                                    as Agent


                                       and


                   THE FINANCIAL INSTITUTIONS SIGNATORY HERETO


                                   DATED AS OF


                                 MARCH    , 2000










                                      115
<PAGE>


                                TABLE OF CONTENTS
<
                                                                            Page
                                                                            ----

ARTICLE I           DEFINITIONS..............................................119
         1.01       Definitions..............................................119

ARTICLE II          AMOUNTS AND TERMS OF THE LOANS...........................128
         2.01       The Loans................................................128
         2.02       Notes....................................................129
         2.03       Disbursement of Funds....................................130
         2.04       Distribution of Payments.................................130
         2.05       Funding Indemnity........................................130
         2.06       Changes in Capital Adequacy Regulations..................132

ARTICLE III         CONDITIONS PRECEDENT.....................................133
         3.01       Conditions to Obligations to Make Initial Loans..........133
         3.02       Conditions to All Loans..................................134
         3.03       Additional Conditions to Incremental Loans...............134

ARTICLE IV          REPRESENTATIONS AND WARRANTIES OF THE COMPANY............135
         4.01       Representations and Warranties of the Company............135

ARTICLE V           COVENANTS OF THE COMPANY.................................139
         5.01       Covenants................................................139

ARTICLE VI          PROGRAM EVENTS OF DEFAULT; ACCELERATION..................145
         6.01       Program Events of Default................................145
         6.02       Acceleration.............................................146

ARTICLE VII         GUARANTY.................................................147
         7.01       Guaranty of Payment......................................147
         7.02       Acceptance of Guaranty; No Setoffs.......................147
         7.03       Nature of Guaranty; Continuing, Absolute and
                    Unconditional............................................147
         7.04       Dealings With Borrowers..................................149
         7.05       Subrogation..............................................149
         7.06       Rights To Payments, Etc..................................149
         7.07       Taxes....................................................149
         7.08       Sale and Release of Pledged Shares.......................150
         7.09       Miscellaneous............................................152

ARTICLE VIII        THE AGENT................................................153
         8.01       Appointment; Nature of Relationship......................153
         8.02       Powers...................................................153
         8.03       General Immunity.........................................153
         8.04       No Responsibility for Loans, Recitals, etc...............153
         8.05       Action on Instructions of Lenders........................154
         8.06       Employment of Agents and Counsel.........................154
         8.07       Reliance on Documents; Counsel...........................154
         8.08       Agent's Reimbursement and Indemnification................154
         8.09       Notice of Default........................................154
         8.10       Rights as a Lender.......................................155
         8.11       Lender Credit Decision...................................155
         8.12       Successor Agent..........................................155
         8.13       Notes....................................................155
         8.14       Agent's Fee..............................................156
         8.15       Delegation to Affiliates.................................156

ARTICLE IX          RATABLE PAYMENTS.........................................156
         9.01       Ratable Payments.........................................156



                                      116
<PAGE>



ARTICLE X           BENEFIT OF AGREEMENT; ASSIGNMENTS;
                    PARTICIPATIONS...........................................156
         10.01      Successors and Assigns...................................156
         10.02      Participations...........................................156
         10.03      Assignments..............................................157
         10.04      Dissemination of Information.............................158
         10.05      Tax Treatment............................................158

ARTICLE XI          NOTICES..................................................158
         11.01      Giving Notice............................................158
         11.02      Change of Address........................................158

ARTICLE XII         MISCELLANEOUS............................................158
         12.01      Amendments...............................................158
         12.02      Preservation of Rights...................................159
         12.03      Survival of Representations..............................159
         12.04      Governmental Regulation..................................159
         12.05      Headings.................................................159
         12.06      Entire Agreement.........................................159
         12.07      Several Obligations; Benefits of this Agreement..........160
         12.08      Expenses; Indemnification................................160
         12.09      Numbers of Documents.....................................161
         12.10      Severability of Provisions...............................161
         12.11      Nonliability of Lenders..................................161
         12.12      CHOICE OF LAW............................................162
         12.13      CONSENT TO JURISDICTION..................................162
         12.14      WAIVER OF JURY TRIAL.....................................162
         12.15      Disclosure...............................................162
         12.16      Withholding Tax Exemption................................162
         12.17      Execution in Counterparts................................163






                                      117
<PAGE>



                                    EXHIBITS
                                    --------
Exhibit A                Promissory Note
Exhibit B                Letter of Direction
Exhibit C-1              Notice of Borrowing
Exhibit C-2              Notice of Borrowing (Conversion Date)
Exhibit D                Compliance Certificate


                                    SCHEDULES
                                    ---------
Schedule I               Commitments
Schedule 1.01            Quarterly Dates
Schedule 2.05(A)         Fixed Reference Rates
Schedule 2.05(B)         Zero Coupon Methodology
Schedule 4.01(h)         Subsidiaries and Investments
Schedule 5.01(j)         Indebtedness and Contingent Obligations
Schedule 5.01(n)         Liens




                                      118
<PAGE>







                         FACILITY AND GUARANTY AGREEMENT

     THIS FACILITY AND GUARANTY AGREEMENT, dated as of March   , 2000, is by and
among  FRANKLIN COVEY CO., a Utah  corporation  (the  "Company"),  the financial
institutions  named herein (the "Lenders") and BANK ONE, NA, a national  banking
association with its principal office in Chicago, Illinois,  individually and as
Agent for the Lenders hereunder.


                                R E C I T A L S:

     A. The  Company  has  requested  the  Lenders to make  advances  to certain
managers,  executives, board members, and other key employees of the Company and
its Subsidiaries  "Eligible Persons" in the aggregate  principal amount of up to
$15,000,000,  the  proceeds  of which  will be used by the  Eligible  Persons to
purchase  Common Stock pursuant to the Stock Purchase  Program.  The Company has
also requested the Lenders to make Incremental Loans to Eligible Persons.

     B. By virtue of the  Eligible  Persons'  services  to the  Company  and its
Subsidiaries,  the Company has derived and will  continue to derive  substantial
benefits.  The  Company  believes  that the  ownership  of  Common  Stock by the
Eligible  Persons which will be facilitated by the Loans will provide  incentive
to the Eligible Persons in performing their jobs so as to more closely align the
interests of the Eligible  Persons with those of the stockholders of the Company
and thus confer significant benefits upon the Company.

     C. It is a condition  precedent  to the  obligation  of the Lenders to make
advances to the  Eligible  Persons  that the  Company  shall have  executed  and
delivered this Agreement, thereby guaranteeing the Loans.

     D. The Company  desires to execute this  Agreement to satisfy the condition
described in the preceding paragraph and to induce the Lenders to make the Loans
contemplated  hereby,  and the Lenders  desire to make the Loans to the Eligible
Persons only on the terms and subject to the  conditions set forth herein and in
the other Loan Documents.

     NOW,  THEREFORE,  in consideration of the mutual covenants and undertakings
herein contained, and for other good and valuable consideration, the receipt and
sufficiency of which are hereby acknowledged, the parties hereto hereby agree as
follows:

                                    ARTICLE I

                                   DEFINITIONS

1.01 DEFINITIONS.  As used in this Agreement, the following terms shall have the
     following meanings:


     "Acquisition" means any transaction, or any series of related transactions,
consummated on or after the date of this Agreement,  by which the Company or any
of its Subsidiaries (i) acquires any going business or all or substantially  all
of the assets of any firm, corporation or limited liability company, or division
thereof,  whether  through  purchase  of  assets,  merger or  otherwise  or (ii)
directly  or  indirectly  acquires  (in one  transaction  or as the most  recent
transaction  in a series of  transactions)  at least a  majority  (in  number of
votes) of the securities of a corporation  which have ordinary  voting power for
the  election  of  directors  (other than  securities  having such power only by
reason of the happening of a contingency) or a majority (by percentage or voting
power) of the  outstanding  ownership  interests  of a  partnership  or  limited
liability company.



                                      119
<PAGE>


     "Advance" means, with respect to any Lender, such Lender's Pro-rata portion
of any Loan.

     "Affiliate"  of any Person  means any other Person  directly or  indirectly
controlling,  controlled by or under common  control with such Person.  A Person
shall be deemed to control another Person if the controlling  Person owns 10% or
more of any class of voting  securities  (or other  ownership  interests) of the
controlled Person or possesses,  directly or indirectly,  the power to direct or
cause the  direction of the  management  or policies of the  controlled  Person,
whether through ownership of stock, by contract or otherwise.

     "Agent" means Bank One in its capacity as agent for the Lenders pursuant to
Article VIII hereof,  and not in its  individual  capacity as a Lender,  and any
successor Agent appointed pursuant to Article VIII hereof.

     "Aggregate  Commitment"  means the aggregate of the  Commitments of all the
Lenders.

     "Agreement" means this Facility and Guaranty Agreement as from time to time
amended, supplemented, restated or otherwise modified and in effect.

     "Agreement  Accounting  Principles"  means  generally  accepted  accounting
principles as in effect from time to time,  applied in a manner  consistent with
that used in preparing the financial statements referred to in Section 4.01(d).

     "Authorized   Officer"  means  any  of  the  following  Persons:  Val  John
Christensen or J. Scott Nielsen, acting singly.

     "Bank One" means Bank One,  NA, a  national  banking  association  formerly
known as The First  National Bank of Chicago and having its  principal  place of
business in Chicago, Illinois, in its individual capacity, and its successors.

     "Borrower Amount" means, with respect to a Borrower, the maximum
aggregate  principal amount of Loans (other than Incremental Loans) which may be
made to such  Borrower,  as  specified  by the  Company  pursuant  to the second
sentence of Section 2.01(a),  as from time to time reduced pursuant to the third
sentence of such Section.

     "Borrower  Collateral  Percentage"  shall  mean,  as  to  any  Borrower,  a
fraction,  the numerator of which is equal to the  principal  amount of the Loan
made to such Borrower then  outstanding and the denominator of which is equal to
the aggregate principal amount of the Loans to all Borrowers then outstanding.

     "Borrower Event of Repayment" has the meaning set forth in Section 5 of the
Note.

     "Borrowers" has the meaning set forth in Section 2.01(a).

     "Business Day" means a day (other than a Saturday or Sunday) on which banks
generally are open in Chicago,  Illinois for the conduct of substantially all of
their  commercial  lending  activities  and on which  dealings in United  States
Dollars are carried on in the London interbank market.

     "Capital Expenditures" means, without duplication, any expenditures for any
purchase or other  acquisition of any asset which would be classified as a fixed
or  capital  asset  on a  consolidated  balance  sheet  of the  Company  and its
Subsidiaries   prepared  in  accordance  with  Agreement  Accounting  Principles
excluding (i) the cost of assets acquired with  Capitalized  Lease  Obligations,
and (ii)  expenditures  of  insurance  proceeds  to rebuild or replace any asset
after a casualty loss.

     "Capitalized  Lease" of a Person means any lease of Property by such Person
as lessee which would be capitalized on a balance sheet of such Person  prepared
in accordance with Agreement Accounting Principles.



                                      120
<PAGE>


     "Capitalized  Lease  Obligations"  of a  Person  means  the  amount  of the
obligations  of such Person under  Capitalized  Leases which would be shown as a
liability  on a  balance  sheet  of such  Person  prepared  in  accordance  with
Agreement Accounting Principles.

     "Cash Equivalent Investments" means (i) short-term obligations of, or fully
guaranteed by, the United States of America,  (ii) commercial paper rated A-1 or
better  by S&P or P-1 or  better  by  Moody's,  (iii)  demand  deposit  accounts
maintained in the ordinary course of business,  and (iv) certificates of deposit
issued by and time deposits with commercial banks (whether  domestic or foreign)
having capital and surplus in excess of $100,000,000; provided in each case that
the same provides for payment of both  principal and interest (and not principal
alone or interest  alone) and is not subject to any  contingency  regarding  the
payment of principal or interest.

     "Change in Control"  means the  acquisition  by any Person,  or two or more
Persons acting in concert,  of beneficial  ownership (within the meaning of Rule
13d-3 of the Securities and Exchange  Commission  under the Securities  Exchange
Act of 1934) of 20% or more of the  outstanding  shares of  voting  stock of the
Company.

     "Closing Date" means March 30, 2000.

     "Code" means the Internal  Revenue  Code of 1986,  as amended,  reformed or
otherwise modified from time to time.

     "Collateral" has the meaning set forth in the Pledge Agreements.

     "Collateral Ratio" shall mean, as to any Borrower, the ratio of (a) the sum
of the Loan  Value of  Direct  Collateral  of such  Borrower  plus the  Borrower
Collateral  Percentage  of the Loan  Value  of  Indirect  Collateral  to (b) the
aggregate principal amount of the Loan of such Borrower then outstanding.

     "Commitment"  means, for each Lender, the commitment of such Lender to make
Loans  pursuant  hereto  not in the  aggregate  exceeding  the  amount set forth
opposite such Lender's name on Schedule I hereto.

     "Common Stock" means the Company's common stock, par value $0.05 per share.

     "Company" has the meaning set forth in the introduction hereto.

     "Consolidated  Capital  Expenditures"  means, with reference to any period,
the Capital  Expenditures  of the Company and its  Subsidiaries  calculated on a
consolidated basis for such period.

     "Consolidated  EBITDA"  means  Consolidated  Net Income plus, to the extent
deducted from revenues in determining  Consolidated Net Income, (i) Consolidated
Interest Expense,  (ii) expense for taxes paid or accrued,  (iii)  depreciation,
(iv) amortization,  (v) extraordinary losses incurred other than in the ordinary
course of business,  and (vi) compensation  expense, not to exceed 10,000,000 in
the  aggregate,  incurred  in  connection  with the vesting  and  redemption  of
employee stock options in the fiscal quarter ending May 27, 2000,  minus, to the
extent included in Consolidated Net Income,  extraordinary  gains realized other
than in the ordinary course of business,  all calculated for the Company and its
Subsidiaries on a consolidated  basis and adjusted,  on a one time basis,  for a
charge   actually  taken  on  August  31,  1999  in  an  amount  not  to  exceed
$27,000,000.00.

     "Consolidated  Funded  Indebtedness" means at any time the aggregate dollar
amount of  Consolidated  Indebtedness  which has  actually  been  funded  and is
outstanding  at such time,  whether or not such amount is due or payable at such
time.

     "Consolidated  Indebtedness"  means  at any time  the  Indebtedness  of the
Company and its Subsidiaries calculated on a consolidated basis as of such time.



                                      121
<PAGE>

     "Consolidated  Interest Expense" means,  with reference to any period,  the
interest  expense  of  the  Company  and  its   Subsidiaries   calculated  on  a
consolidated basis for such period.

     "Consolidated  Net Income"  means,  with  reference to any period,  the net
income  (or  loss)  of  the  Company  and  its  Subsidiaries   calculated  on  a
consolidated basis for such period.

     "Consolidated  Net Worth" means at any time the consolidated  stockholders'
equity of the Company and its Subsidiaries calculated on a consolidated basis as
of such time.

     "Consolidated  Rentals" means, with reference to any period, the Rentals of
the Company and its  Subsidiaries  calculated on a  consolidated  basis for such
period.

     "Contingent  Obligation"  of a Person means any  agreement,  undertaking or
arrangement by which such Person  assumes,  guarantees,  endorses,  contingently
agrees to purchase or provide funds for the payment of, or otherwise  becomes or
is contingently liable upon, the obligation or liability of any other Person, or
agrees to maintain the net worth or working capital or other financial condition
of any other  Person,  or  otherwise  assures any  creditor of such other Person
against loss,  including,  without  limitation,  any comfort  letter,  operating
agreement, take-or-pay contract or the obligations of any such Person as general
partner of a partnership with respect to the liabilities of the partnership.

     "Controlled  Group" means all members of a controlled group of corporations
or  other  business  entities  and all  trades  or  businesses  (whether  or not
incorporated)  under common control  which,  together with the Company or any of
its  Subsidiaries,  are treated as a single  employer  under  Section 414 of the
Code.

     "Conversion Date" has the meaning set forth in Section 2.02(b).

     "Determination Date" has the meaning set forth in Section 2.02(b).

     "Direct Collateral" shall mean, with respect to any Borrower, all property,
assets and/or  rights on or in which a Lien is now or hereafter  granted by such
Borrower to the Agent (or to any agent,  trustee or other party acting on behalf
of the Agent) for the benefit of the Lenders,  pursuant to the Pledge  Agreement
and any other  instruments  or  documents  provided  for  herein or  therein  or
delivered hereunder or thereunder or in connection herewith or therewith.

     "Dollars" and the sign $ each means lawful currency of the United States of
America.

     "Early Payment Fee" has the meaning set forth in Section 2.05(a).

     "Eligible  Assignee"  means any  Lender or  Affiliate  or  subsidiary  of a
Lender,  and any other  commercial  bank,  financial  institution or "accredited
investor" (as defined in Regulation D of the Securities and Exchange Commission)
that is either a bank  organized or licensed under the laws of the United States
of America or any State  thereof or that has agreed to provide  the  information
listed in Section  12.16 to the extent  that it may  lawfully  do so and that is
reasonably  acceptable  to the Agent and the Company;  provided,  however,  that
neither the Company nor an Affiliate of the Company shall qualify as an Eligible
Assignee.

     "Eligible  Persons" means any officer,  director or employee of the Company
qualified to acquire Common Stock under the Stock Purchase Program.

     "Environmental  Laws" means any and all federal,  state,  local and foreign
statutes, laws, judicial decisions,  regulations,  ordinances, rules, judgments,


                                      122
<PAGE>


orders, decrees, plans, injunctions,  permits, concessions,  grants, franchises,
licenses,  agreements and other  governmental  restrictions  relating to (i) the
protection  of the  environment,  (ii) the  effect of the  environment  on human
health,  (iii)  emissions,  discharges or releases of pollutants,  contaminants,
hazardous substances or wastes into surface water, ground water or land, or (iv)
the manufacture,  processing,  distribution,  use, treatment, storage, disposal,
transport  or handling of  pollutants,  contaminants,  hazardous  substances  or
wastes or the clean-up or other remediation thereof.

     "ERISA"  means the Employee  Retirement  Income  Security  Act of 1974,  as
amended from time to time, and any rule or regulation issued thereunder.

     "Existing Credit Agreement" means that certain Credit Agreement dated as of
October 8, 1999 among the Company,  Bank One and Zions First  National  Bank, as
co-agents,  and the lenders  signatory  thereto,  as amended or restated  and in
effect from time to time.

     "Final  Payment  Date" means the date which is five years after the Closing
Date.

     "GAAP" means generally accepted accounting  principles in the United States
applied on a consistent basis and subject to Section 1.02 hereof.

     "Governmental  Authority" means any Federal,  state, local or foreign court
or governmental agency, authority, instrumentality or regulatory body.

     "Guaranty"  means the  provisions  of Article VII hereof and the rights and
obligations of the Company thereunder.

     "Guaranteed Debt" has the meaning set forth in Section 7.01.

     "Incremental  Loan" means,  with  respect to a Borrower,  the Loans to such
Borrower described in the second sentence of Section 2.01(a) in an amount not in
excess of such Borrower's  Shortfall Amount,  and "Incremental  Loans" means all
such Loans collectively.

     "Indebtedness" of a Person means such Person's (i) obligations for borrowed
money, (ii) obligations  representing the deferred purchase price of Property or
services  (other than accounts  payable  arising in the ordinary  course of such
Person's business payable on terms customary in the trade),  (iii)  obligations,
whether  or not  assumed,  secured by Liens or payable  out of the  proceeds  or
production from Property now or hereafter owned or acquired by such Person, (iv)
obligations which are evidenced by notes, acceptances, or other instruments, (v)
obligations of such Person to purchase  securities or other Property arising out
of or in  connection  with  the  sale  of  the  same  or  substantially  similar
securities  or  Property,   (vi)  Capitalized  Lease   Obligations,   (vii)  any
liabilities  for accrued and unpaid  earnout or similar  obligations  associated
with Acquisitions,  (viii) Contingent Obligations, (ix) the dollar amount of any
revolving  securitization  of  trade  or  notes  receivable,  and (x) any  other
obligation  for  borrowed  money  or  other  financial  accommodation  which  in
accordance with Agreement Accounting Principles would be shown as a liability on
the consolidated balance sheet of such Person.

     "Indirect  Collateral"  shall  mean any  assets of the  Company  which,  as
determined by the Agent in its sole discretion exercised in good faith, shall be
deemed to  "indirectly  secure" the  Obligations  pursuant to  Regulation U as a
result of the negative  pledge  agreement  and/or other covenants of the Company
set forth in this Agreement.

     "Interest  Rate" means the rate of interest  applicable to the Loans on and
after the Conversion  Date. Such rate shall be the fixed rate of interest agreed
upon by the Company and the  Lenders  pursuant to the first  sentence of Section
2.02(b)  unless no such rate is agreed  upon,  in which case the  Interest  Rate
shall be the  floating  rate of  interest  set  forth in the third  sentence  of
Section 2.02(b).



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<PAGE>


     "Investment"  of a Person means any loan,  advance (other than  commission,
travel and similar  advances  to officers  and  employees  made in the  ordinary
course of business), extension of credit (other than accounts receivable arising
in the  ordinary  course  of  business  on  terms  customary  in the  trade)  or
contribution of capital by such Person; stocks, bonds, mutual funds, partnership
interests,  notes,  debentures  or other  securities  owned by such Person;  any
deposit accounts and certificate of deposit owned by such Person; and structured
notes,  derivative  financial  instruments  and  other  similar  instruments  or
contracts owned by such Person.

     "Lenders" means the lending  institutions  listed on the signature pages to
this Agreement and their respective successors and assigns.

     "Lending  Installation"  means with  respect to a Lender or the Agent,  any
office, branch, subsidiary or affiliate of such Lender or the Agent.

     "Letter of Direction"  means a letter of direction to the Agent in the form
of Exhibit B hereto executed by a Borrower.

     "Lien"   means  any  lien   (statutory   or   other),   mortgage,   pledge,
hypothecation,  assignment,  deposit  arrangement,  encumbrance  or  preference,
priority or other security agreement or preferential  arrangement of any kind or
nature whatsoever  (including,  without limitation,  the interest of a vendor or
lessor under any conditional  sale,  Capitalized  Lease or other title retention
agreement).

     "Loan"  means the sum of the amounts  advanced to a Borrower by the Lenders
pursuant to Section 2.01 and "Loans" means all such Loans collectively.

     "Loan  Documents" means this Agreement,  each Note, each Pledge  Agreement,
each Letter of Direction,  each Securities  Control  Agreement,  each securities
account  agreement  and any and all other  documents or  agreements  executed in
connection with this Agreement and  contemplated  hereby or thereby and executed
by the Company or any Borrower in favor of the Agent or any Lender,  as the same
may be amended,  supplemented,  restated or otherwise modified from time to time
and in effect.

     "Loan Value of Direct Collateral" shall mean, with respect to any Borrower,
(a) 50% of the current  market value of the Common Stock of the Company  pledged
by such  Borrower  to the  Agent,  for the  benefit  of the  Lenders,  under the
applicable Pledge Agreement,  plus (b) without  duplication,  50% of the current
market value of any other Direct Collateral constituting Margin Stock pledged by
such  Borrower  to the Agent,  for the  benefit of the  Lenders,  under any Loan
Document,  plus (c) without  duplication,  the maximum  loan value of all Direct
Collateral of such Borrower not  constituting  Margin Stock, it being understood
that the maximum  loan value of Direct  Collateral  shall be its good faith loan
value (i.e., the value of such Direct Collateral as determined from time to time
by the Agent (with the  concurrence of the Required  Lenders)  exercising  sound
banking  judgment)  without  regard  to  such  Borrower's  assets  securing  any
unrelated  transactions.  The Agent and/or the Required  Lenders  shall have the
right at any time in their sole discretion to recompute the Loan Value of Direct
Collateral.

     "Loan  Value of  Indirect  Collateral"  shall  mean,  with  respect  to any
Borrower,  the sum of the  maximum  loan  value  of  Indirect  Collateral  under
Regulation  U, after taking into account any other  Indebtedness  of the Company
"indirectly  secured"  (as set  forth in  Regulation  U and the  interpretations
thereof) by the assets of the Company,  it being understood that (a) the maximum
loan value of Indirect Collateral  constituting Margin Stock shall be 50% of its
current  market value and (b) the maximum loan value of Indirect  Collateral not
constituting Margin Stock shall be its good faith loan value (i.e., the value of
such Indirect  Collateral as determined from time to time by the Agent (with the
concurrence of the Required Lenders) exercising sound banking judgment), in each
case without regard to the Company's assets securing any unrelated transactions.
Until further  notice from the Agent to the Company,  the Loan Value of Indirect
Collateral  shall be deemed to be  $558,049,000,  it being  understood  that the
Agent and/or the Required Lenders shall have the right at any time in their sole
discretion to recompute the Loan Value of Indirect Collateral.



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<PAGE>

     "Maintenance  Capital  Expenditures"  means for any fiscal  period  Capital
Expenditures  for the repair or maintenance of existing assets of the Company or
a Subsidiary in the normal course of business  during such fiscal  period,  with
such amount being automatically  deemed to be 4% of sales of the Company and its
Subsidiaries for such fiscal period.

     "Margin Stock" has the meaning ascribed to it by Regulation U.

     "Material Adverse Effect" means a material adverse effect on (i) the
business, Property,  condition (financial or otherwise),  results of operations,
or  prospects  of the Company and its  Subsidiaries  taken as a whole,  (ii) the
ability of the Company to perform its obligations  under the Loan Documents,  or
(iii) the validity or  enforceability of any of the Loan Documents or the rights
or remedies of the Agent or the Lenders thereunder.

     "Maturity Date" means, with respect to a Note, the earliest to occur of (a)
the Final  Payment Date,  (b) the  occurrence of a Change of Control and (c) the
acceleration of such Note pursuant to Section 5 thereof.

     "Moody's" means Moody's Investors Service, Inc.

     "Multiemployer  Plan"  means a Plan  maintained  pursuant  to a  collective
bargaining agreement or any other arrangement to which the Company or any member
of the Controlled  Group is a party to which more than one employer is obligated
to make contributions.

     "Note"  means a  master  promissory  note in the form of  Exhibit  A hereto
executed by a Borrower in an original  principal amount equal to such Borrower's
Borrower Amount, and "Notes" means, collectively,  all such promissory notes, in
each  case as the same  may be  amended,  supplemented,  restated  or  otherwise
modified from time to time and in effect.

     "Notice of Assignment" has the meaning set forth in Section 10.03(b).

     "Notice of  Borrowing"  means a notice of  borrowing in the form of Exhibit
C-1 or C-2 hereto.

     "Obligations" means all unpaid principal of and accrued and unpaid interest
on the  Notes,  all  accrued  and  unpaid  fees and Early  Payment  Fees and all
expenses,  reimbursements,  indemnities and other  obligations of the Company or
any Borrower to the Lenders or any Lender,  the Agent or any  indemnified  party
hereunder or under any Loan Document if such expense,  reimbursement,  indemnity
or obligation arises under or pursuant to such Loan Documents.

     "Off-Balance  Sheet  Liability"  of  a  Person  means  (i)  any  repurchase
obligation  or  liability  of such  Person  with  respect to  accounts  or notes
receivable sold by such Person,  (ii) any liability under any Sale and Leaseback
Transaction  which is not a Capitalized  Lease,  (iii) any  liability  under any
so-called "synthetic lease" transaction entered into by such Person, or (iv) any
obligation arising with respect to any other transaction which is the functional
equivalent  of or takes the place of borrowing  but which does not  constitute a
liability on the balance  sheets of such Person,  but excluding from this clause
(iv) Operating Leases.

     "Operating  Lease" of a Person  means any lease of  Property  (other than a
Capitalized  Lease)  by  such  Person  as  lessee  which  has an  original  term
(including any required renewals and any renewals effective at the option of the
lessor) of one year or more.

     "Operating Lease Obligations"  means, as at any date of determination,  the
amount  obtained by aggregating  the present  values,  determined in the case of
each particular Operating Lease by applying a discount rate (which discount rate
shall equal the discount rate which would be applied under Agreement  Accounting
Principles if such  Operating  Lease were a Capitalized  Lease) from the date on
which each fixed lease payment is due under such Operating Lease to such date of
determination, of all fixed lease payments due under all Operating Leases of the
Company and its Subsidiaries.

     "Participants" has the meaning provided in Section 10.02(a) hereof.



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<PAGE>

    "PBGC" means the Pension Benefit  Guaranty  Corporation  established  under
ERISA, and any successor thereto.

     "Person"  means  any   individual,   partnership,   joint  venture,   firm,
corporation,  association,  limited liability company, trust or other enterprise
(whether or not incorporated) or any government or political  subdivision or any
agency, department or instrumentality thereof.

     "Plan" means an employee pension benefit plan which is covered by Title
IV of ERISA or subject to the minimum funding standards under Section 412 of the
Code as to which the Company or any member of the Controlled  Group may have any
liability.

     "Pledge  Agreement"  means  a stock  pledge  agreement  in form  reasonably
satisfactory to the Agent executed by a Borrower in favor of the Agent,  for the
benefit of the Lenders,  pursuant to which  Common Stock  acquired by a Borrower
pursuant to the Stock Purchase  Program are pledged to secure the Obligations of
such Borrowers,  and "Pledge  Agreements" means,  collectively,  all such pledge
agreements, in each case as the same may be amended,  supplemented,  restated or
otherwise modified from time to time and in effect.

     "Pledged Shares" has the meaning set forth in the Pledge Agreements.

     "Property" of a Person means any and all property,  whether real, personal,
tangible, intangible, or mixed, of such Person, or other assets owned, leased or
operated by such Person.

     "Pricing Information" has the meaning set forth in Section 2.02(b).

     "Program Event of Default" has the meaning set forth in Section 6.01.

     "Pro-rata"  means  when used with  respect to a Lender,  and any  described
aggregate or total amount,  an amount equal to said Lender's  pro-rata  share or
portion based on its percentage of the aggregate outstanding principal amount of
outstanding Notes, or, if no such principal amount is outstanding,  based on its
percentage of the Aggregate Commitment.

     "Purchaser" has the meaning set forth in Section 10.03(a).

     "Quarterly  Date"  each of the dates set forth on  Schedule  1.01  attached
hereto following the Conversion Date.

     "Rentals" of a Person means the  aggregate  fixed  amounts  payable by such
Person under any Operating Lease.

     "Reportable Event" means a reportable event as defined in Section 4043
of ERISA and the regulations issued under such section,  with respect to a Plan,
excluding,  however,  such events as to which the PBGC has by regulation  waived
the  requirement of Section  4043(a) of ERISA that it be notified within 30 days
of the occurrence of such event,  provided,  however, that a failure to meet the
minimum funding  standard of Section 412 of the Code and of Section 302 of ERISA
shall be a Reportable Event regardless of the issuance of any such waiver of the
notice requirement in accordance with either Section 4043(a) of ERISA or Section
412(d) of the Code.

     "Reportable Event" means a "reportable event" as defined in Section 4043 of
ERISA with  respect to which the notice  requirements  to the PBGC have not been
waived.

     "Regulation T" means  Regulation T of the Board of Governors of the Federal
Reserve System as from time to time in effect and shall include any successor or
other regulation or official  interpretation of such Board of Governors relating
to the extension of credit by securities  brokers and dealers for the purpose of
purchasing or carrying margin stocks.





                                      126
<PAGE>


     "Regulation U" means  Regulation U of the Board of Governors of the Federal
Reserve  System  as from  time to time in  effect  and any  successor  or  other
regulation or official interpretation of said Board of Governors relating to the
extension of credit by banks or other  Persons for the purpose of  purchasing or
carrying margin stocks.

     "Regulation X" means  Regulation X of the Board of Governors of the Federal
Reserve System as from time to time in effect and shall include any successor or
other regulation or official  interpretation of said Board of Governors relating
to the  extension  of  credit  by the  specified  lenders  for  the  purpose  of
purchasing or carrying margin stocks.

     "Reimbursement  Agreement"  means an  agreement  entered  into  between the
Company and a Borrower in  connection  with  his/her  Loans  relating to his/her
obligation  to reimburse  the Company for amounts paid to the Lenders in respect
of such Borrower  pursuant to the Guaranty,  as from time to time amended in the
sole discretion of the Company.

     "Reimbursement  Obligations"  means,  with  respect  to any  Borrower,  all
obligations  of such Borrower to the Company which now exist or may arise out of
or in  connection  with the  Guaranty or the  performance  by the Company of its
obligations   thereunder,   including   all  such   obligations   under  his/her
Reimbursement Agreement.

     "Required  Lenders" means Lenders in the aggregate  having at least 66-2/3%
of the then  aggregate  unpaid  principal  amount  of all  Loans  or, if no such
principal amount is then outstanding,  Lenders in the aggregate holding at least
66-2/3% of the Aggregate Commitment.

     "S&P" means Standard and Poor's Ratings Services,  a division of The McGraw
Hill Companies, Inc.

     "Sale  and  Leaseback  Transaction"  means  any sale or other  transfer  of
Property by any Person with the intent to lease such Property as lessee.

     "Securities  Control Agreement" means a securities control agreement in the
form  of  Exhibit  A  to  the  Pledge  Agreement  executed  by a  Borrower,  and
"Securities Control Agreements" means, collectively, all such securities control
agreements, in each case as the same may be amended,  supplemented,  restated or
otherwise modified from time to time and in effect..

     "Senior Unsecured Notes" means the $85,000,000.00 of senior unsecured notes
issued by the  Company,  due in 2008,  bearing  interest  at a rate per annum of
6.64% and having  principal  repayments  beginning  in 2004,  together  with all
amendments, modifications, extensions or replacements thereof.

     "Shortfall  Amount"  means,  with  respect to any  Borrower,  the amount of
interest  which has accrued on such  Borrower's  Loans up to but  excluding  the
Conversion  Date less the amount of all payments made in respect of such accrued
interest on or prior to the Business Day next following the Determination Date.

     "Single Employer Plan" means a Plan maintained by the Company or any member
of the  Controlled  Group for  employees  of the  Company  or any  member of the
Controlled Group.

     "Stock  Purchase  Program"  means the Franklin Covey Co.  Management  Stock
Purchase  Loan  Program  adopted  by the Board of  Directors  of the  Company on
January 28, 2000,  entitling  certain  managers and executives of the Company to
purchase  Common Stock of the  Company,  as such Stock  Purchase  Program may be
amended,  supplemented,  restated or otherwise modified from time to time in the
sole discretion of the Company.

     "Subordinated  Indebtedness"  of a Person  means any  Indebtedness  of such
Person the payment of which is subordinated to payment of the Obligations to the
written satisfaction of the Required Lenders.



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<PAGE>

     "Subsidiary"  of a Person  means (i) any  corporation  more than 50% of the
outstanding  securities  having ordinary voting power of which shall at the time
be owned or controlled, directly or indirectly, by such Person or by one or more
of its  Subsidiaries or by such Person and one or more of its  Subsidiaries,  or
(ii) any partnership,  limited liability company, association,  joint venture or
similar business  organization  more than 50% of the ownership  interests having
ordinary  voting  power  of which  shall at the time be so owned or  controlled.
Unless otherwise  expressly  provided,  all references  herein to a "Subsidiary"
shall mean a Subsidiary of the Company.

     "Substantial  Portion"  means,  with respect to the Property of the Company
and its  Subsidiaries,  Property  which  (i)  represents  more  than  10% of the
consolidated assets of the Company and its Subsidiaries as would be shown in the
consolidated  financial statements of the Company and its Subsidiaries as at the
beginning  of the  twelve-month  period  ending  with the  month  in which  such
determination  is  made,  or  (ii)  is  responsible  for  more  than  10% of the
consolidated  net sales or of the consolidated net income of the Company and its
Subsidiaries as reflected in the financial  statements referred to in clause (i)
above.

     "Transferee" has the meaning set forth in Section 10.04.

     "Unfunded Liabilities" means the amount (if any) by which the present value
of all vested and unvested  accrued  benefits  under all Single  Employer  Plans
exceeds  the fair  market  value  of all  such  Plan  assets  allocable  to such
benefits,  all  determined  as of the then most recent  valuation  date for such
Plans using PBGC actuarial assumptions for single employer plan terminations.

     "Unmatured  Default"  means an event which but for the lapse of time or the
giving of notice, or both, would constitute a Program Event of Default.

     "Wholly-Owned  Subsidiary"  of a Person means (i) any Subsidiary all of the
outstanding voting securities of which shall at the time be owned or controlled,
directly or indirectly,  by such Person or one or more Wholly-Owned Subsidiaries
of such Person, or by such Person and one or more  Wholly-Owned  Subsidiaries of
such Person, or (ii) any partnership,  limited liability  company,  association,
joint venture or similar business  organization 100% of the ownership  interests
having  ordinary  voting  power  of  which  shall  at the  time be so  owned  or
controlled.

     The foregoing  definitions shall be equally applicable to both the singular
and plural forms of the defined terms. The words "herein," "hereof" and words of
similar  import as used in this  Agreement  shall refer to this  Agreement  as a
whole and not to any  particular  provision  in this  Agreement.  References  to
"Articles," "Sections," "subsections,"  "paragraphs," "Exhibits",  "clauses" and
"Schedules" in this Agreement shall refer to Sections, subsections,  paragraphs,
Exhibits,  clauses and Schedules of this Agreement  unless  otherwise  expressly
provided;  references to Persons include their respective  permitted  successors
and assigns or, in the case of governmental  Persons,  Persons succeeding to the
relevant functions of such persons.


                                   ARTICLE II

                         AMOUNTS AND TERMS OF THE LOANS

2.01 THE LOANS.

     (a)  Each  Lender  severally  (and not  jointly)  agrees,  on the terms and
          conditions  set forth in this  Agreement,  to make  Loans from time to
          time on and after the Closing  Date to and  including  the  Conversion
          Date to individual Eligible Persons (such Eligible Persons who request
          and  obtain  a  Loan   hereunder  are  referred  to  as  a  "Borrower"
          individually and as the "Borrowers"  collectively),  severally and not
          jointly,  in amounts not to exceed in the  aggregate the amount of its
          respective  Commitment.  Each Lender also  severally (and not jointly)


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<PAGE>

          agrees,  on the terms and conditions set forth in this  Agreement,  to
          make a Loan to each Borrower on the  Conversion  Date in an amount not
          in excess of such Lender's  Pro-rata share of the Shortfall  Amount of
          such Borrower;  provided,  however,  that the aggregate  amount of all
          Loans (other than Incremental  Loans) shall not exceed $16,000,000 and
          the  aggregate  amount  of all  Incremental  Loans  shall  not  exceed
          $500,000.  Each of the  Borrowers  and  the  Borrower  Amount  of such
          Borrower shall be identified in a writing separately  delivered by the
          Company to the Agent at least five  Business Days prior to the Closing
          Date (or such  lesser  number of days as agreed to by the  Agent).  No
          amount of the Loans which are repaid or prepaid by the  Borrowers  may
          be reborrowed hereunder.

     (b)  All Loans shall be made in  accordance  herewith and with the terms of
          the Notes in multiple  draws prior to the  Conversion  Date and,  with
          respect to Incremental Loans, a single draw on the Conversion Date. No
          Lender  shall be  obligated  to make a Loan to a  Borrower  unless the
          Borrower  Amount of such Borrower is equal to or greater than $50,000.
          The Loans to a Borrower  hereunder shall consist of Loans made to such
          Borrower from the several Lenders on a Pro-rata basis.

2.02     NOTES.

     (a)  The Loan made to each  Borrower,  and such  Borrower's  obligation  to
          repay such Loan,  shall be  evidenced  by a single Note issued by such
          Borrower to the Agent (for the  benefit of all of the Lenders  sharing
          in the  Loan to such  Borrower),  which  shall  provide,  among  other
          things, that (i) such Note shall mature, and the outstanding principal
          amount  thereof and the unpaid accrued  interest  thereon shall be due
          and  payable,  on the  Maturity  Date,  (ii) such  Borrower  shall pay
          interest  on the  unpaid  principal  amount  of the Loan  made to such
          Borrower  at the  rates as  provided  in the Note from the date of the
          Loan  until  such  principal  amount is paid in full,  payable  to the
          Agent,  for the  benefit of the  Lenders,  in arrears on the  Maturity
          Date,  (iii) such Note shall be prepayable only to the extent provided
          in the Note and (iv) any  such  prepayments  shall be  subject  to the
          payment of an Early  Payment Fee and related fees as and to the extent
          set  forth in the Note.  All  interest  payments  and  prepayments  in
          respect of any Loan shall be applied by the Agent among the Lenders on
          a  Pro-rata  basis  (based  on each  Lender's  Pro-rata  share  of the
          outstanding principal amount thereof).

     (b)  Promptly after the earlier to occur of (i) the date  designated as the
          "Determination  Date"  by  the  Company  in a  writing  to  the  Agent
          delivered on or prior to such  designated  date or (ii)  September 29,
          2000  (such  earlier  date  hereinafter   being  referred  to  as  the
          "Determination Date"), the Lenders and the Company shall confer and in
          good  faith  seek to  agree  within  three  Business  Days  after  the
          Determination  Date upon the fixed rate of interest at which the Notes
          shall  accrue  interest on and after the  Conversion  Date (which rate
          shall be the rate  reasonably  determined by Bank One to be the simple
          interest rate which is approximately equivalent to the market yield to
          the Maturity  Date, as agreed to by the Company and the Agent) and the
          rates and dates to be inserted  into  Schedule  2.05(A) (the  "Pricing
          Information").  Subject to the following sentence, the date designated
          as the  "Conversion  Date" by the  Agent,  which date shall be no more
          than three  Business Days after the date on which such fixed  interest
          rate and the  Pricing  Information  are agreed  upon,  is  hereinafter
          referred to as the "Conversion  Date". In the event that the Agent and
          the Company do not reach agreement on such fixed interest rate and the
          Pricing Information within three Business Days after the Determination
          Date,  then,  from  and  after  the  fourth  Business  Day  after  the
          Determination Date, the rate of interest applicable to the Notes shall
          be a floating rate of interest  equal to the  Alternate  Base Rate (as
          defined in the Note) per annum and such fourth  Business  Day shall be
          the "Conversion  Date". Upon the determination of the Conversion Date,
          the  Interest  Rate  and  the  Pricing  Information  pursuant  to this
          Section,  the  Company  shall  promptly  give  notice  of  same to the
          Borrowers.



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<PAGE>

     (c)  Upon the occurrence and during the continuance of any Program Event of
          Default,  the Agent may (and at the request of any  Lender,  the Agent
          shall)  request  that the  Borrowers  execute and deliver  amended and
          restated Notes for each Lender in  replacement of the existing  master
          Notes.

2.03 DISBURSEMENT  OF  FUNDS.  Pursuant  to  the  Letters  of  Direction  of the
     Borrowers,  (a) the  proceeds of all Loans (other than  Incremental  Loans)
     will be disbursed as directed  therein to Merrill Lynch,  Pierce,  Fenner &
     Smith  Incorporated  ("Merrill  Lynch") for the  account of the  applicable
     Borrower  and (b) the proceeds of all  Incremental  Loans will be disbursed
     directly to the Lenders for the account of the  Borrowers in payment of the
     Shortfall Amount of the Borrowers.

2.04 DISTRIBUTION  OF  PAYMENTS.  All payments to the Agent from or on behalf of
     the Borrowers or the Company,  as applicable,  shall (except as the Lenders
     may  otherwise  agree)  be paid to the  Lenders  pursuant  to the  terms of
     Section  3 of the  Notes.  The  Lenders  acknowledge  and  agree  that  all
     administrative  fees payable  under  Section 2(b) of the Notes shall be for
     the account of Bank One and not for the benefit of any other Lender.

2.05 FUNDING INDEMNITY.

     (a)  The Early  Payment Fee payable  under each Note to Bank One in respect
          of any portion of the principal  amount thereof paid during the period
          from the  Conversion  Date to (but not  including)  the Maturity Date,
          calculated  with  respect to the  principal  amount of such Note to be
          prepaid,  or, with  respect to Section  2.05(d),  not  borrowed on the
          Conversion  Date,  shall be an  amount  equal to (i) the sum of (A) an
          amount equal to the positive  difference,  if any, between the Present
          Value of the remaining  fixed rate payments  under the Reference  Swap
          (exclusive  of  accruals  to but  excluding  the Break Date) minus the
          Present Value of the fixed rate payments under the Redeployment  Swap;
          provided,  however,  that if the  value of (i)(A)  is  negative,  such
          amount shall not exceed the amount of interest  owed on such Note plus
          (B) if the Break Date is not a Quarterly  Date, an amount equal to the
          positive difference,  if any, between the Present Value of the Current
          Floating  Rate payment under the  Redeployment  Swap minus the Present
          Value of the Current  Floating Rate payment  under the Reference  Swap
          (exclusive of accruals to but  excluding  the Break Date),  or (ii) if
          the Zero Coupon Rate cannot be determined, the amount of all Losses of
          Bank One MINUS,  in the case of either clause (i) or clause (ii),  the
          amount of interest on the principal  amount of the Note accrued during
          the  period  from  the  Conversion  Date to (but  not  including)  the
          Maturity  Date paid  prior to the Final  Payment  Date  accrued at the
          Interest Rate for the period from and including  the  Conversion  Date
          such  principal  amount was  outstanding  (the  amount  calculated  by
          reference  to clause  (i) or (ii) above  which  relates to any Note or
          prepayment  thereof  being  referred  to,  relative  to  such  Note or
          prepayment,   as  the  "Early  Payment  Fee").   Notwithstanding   the
          foregoing,  no Early  Payment  Fee shall be  payable in respect of any
          prepayment of any Loan prior to the Conversion Date or, if and only if
          a fixed  rate of  interest  has not  become  applicable  to the  Notes
          pursuant to Section  2.02(b),  any  prepayment of any Loan on or after
          the Conversion Date.

     (b)  For purposes of this Section 2.05, the following  terms shall have the
          following meanings:

          "Break Date" means, with respect to any Break Event, the date on which
          such Break Event occurs.

          "Break Event" means any voluntary or mandatory (whether as a result of
          acceleration,  Change of Control or otherwise) repayment of all or any
          portion of any Loan during the period from the Conversion Date to (but
          not including) the Maturity Date.





                                      130
<PAGE>



          "Current  Floating  Rate" means,  with respect to the Reference  Swap,
          LIBOR  determined  two London banking days prior to the Quarterly Date
          next  preceding the Break Date,  and with respect to the  Redeployment
          Swap, LIBOR referred to in the definition of Redeployment Swap.

          "LIBOR" means the London interbank  offered rate appearing as of 11:00
          a.m. (London time) on Telerate Page 3750.

          "Loss"  means,  with respect to Bank One, an amount equal to the total
          amount  required by Bank One, as  determined in good faith by Bank One
          as of the Break  Date,  to  compensate  it for any  losses,  costs and
          expenses that it may incur as a result of the  occurrence of the Break
          Event, including, without limitation, loss of bargain and any costs of
          maintaining,  terminating,  hedging  or  deploying  any fixed  rate or
          floating  rate  funding   arrangements   or  commitments   and/or  any
          transactions   employed  to  hedge  differences  arising  between  the
          Interest  Rate of the Loans and the  floating  rate cost of funds,  as
          determined with reference to market interest rates or prices available
          or existing at or about the time of such Break Event.

          "Present  Value"  means,  in respect of any  amount,  the value of the
          amount on the Break  Date  after  discounting  such  amount to present
          value from its respective due date at the Zero Coupon Rate in the case
          of  fixed  rate  payments  or at  the  Current  Floating  Rate  of the
          Redeployment Swap in the case of floating rate payments.

          "Redeployment  Swap" means, with respect to a Break Event, an interest
          rate swap  entered  into at a rate per annum equal to the fixed rate a
          swap dealer would bid to enter into as a fixed rate payor,  determined
          by Bank One in good faith (as of 2:00  p.m.,  Chicago  time,  two days
          prior to the Break Date) on the basis of the quotation  Bank One would
          provide as a fixed rate payor to another  swap  dealer (or if Bank One
          declines to provide such  quotation for whatever  reason,  then on the
          basis of what a leading interest rate swap dealer selected by Bank One
          in good  faith is  willing  to bid as a fixed rate payor to enter into
          the  Redeployment  Swap  as  quoted  to  Bank  One  on  such  date  of
          determination)  that (a) commences on the Break Date and terminates on
          the Final  Payment Date,  (b) has equal fixed  payments and (c) has an
          initial floating rate payment calculated at LIBOR plus 1.75% per annum
          determined  on the  Break  Date  for  U.S.  Dollar  deposits  having a
          maturity  equal  to the  period  from  such  Break  Date  to the  next
          succeeding  Quarterly Date, or, if there exists no LIBOR rate for U.S.
          Dollar  deposits  of such  maturity  maturing  immediately  before  or
          immediately   after  such  maturity,   whichever  is  higher.  If  the
          Redeployment Swap has a notional amount less than $5,000,000, then the
          Redeployment  Swap  will  be  deemed  to  have a  notional  amount  of
          $5,000,000 for the sole purpose of obtaining any such quotation.

          "Reference  Swap" means an interest  rate swap (i) deemed to have been
          entered  into no  later  than two  London  banking  days  prior to the
          Conversion  Date  (and  confirmed  in  writing  to  the  Company)  and
          commencing on the Conversion  Date,  (ii) having a notional  amount at
          any time equal to that part of the aggregate  principal  amount of the
          Loans  originally  scheduled to be outstanding on the Conversion  Date
          and which has become subject to the Break Event, (iii) maturing on the
          Final Payment Date and (iv) obligating the floating rate payor to make
          payments on each  Quarterly  Date after the  Conversion  Date at LIBOR
          determined two London banking days before the next preceding Quarterly
          Date for  three-month  U.S.  Dollar  deposits  plus  1.75% per  annum,
          calculated  for  actual  days  elapsed  on a 360-day  year  basis,  in
          exchange for receiving  fixed rate payments from a fixed rate payor on
          such dates  calculated at such rates as set forth on Schedule  2.05(A)
          (each such rate, the "Reference  Fixed Rate",  which the parties agree
          was the swap market rate when the Interest  Rate was set),  calculated
          for actual days elapsed on a 360-day year basis.

          "Telerate  Page 3750" means the display  designated  as "Page 3750" on
          the  Telerate  Service (or such other page as may replace Page 3750 on


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          that service or such other  service as may be nominated by the British
          Bankers'  Association  as the  information  vendor for the  purpose of
          displaying British Bankers'  Association Interest Settlement Rates for
          U.S. Dollar deposits).

          "Zero  Coupon  Rate" means the rate of  interest  charged for a future
          single  payment  assuming  no interest  payments  prior to the payment
          date.  Each fixed  payment  will be  discounted  using the Zero Coupon
          Methodology.  The Zero Coupon Rate for each fixed payment date will be
          determined  using the appropriate  LIBOR rate and the rates implied by
          the  "90  Day  Euro$"  futures  contracts  at the  Chicago  Mercantile
          Exchange  (IMM) at IMM  Settlement  (2:00 p.m.  Chicago time) two days
          prior to the  Break  Date as  appropriate  to the  respective  payment
          dates.

          "Zero Coupon Methodology" means the discounting  methodology set forth
          on Schedule 2.05(B) hereto.

     (c)  If for any reason any Early  Payment  Fee is not  recoverable  in full
          from a Borrower or the Company pursuant to the terms of the applicable
          Note or Article VII, the Company agrees,  as its  independent  primary
          obligation,  to pay such  amount  to the  applicable  Lender  (without
          duplication  of  amounts  otherwise  paid) upon  demand as  additional
          consideration for entering into this Agreement and funding the Loans.

     (d)  In the  event  that any  Incremental  Loan  referenced  in a Notice of
          Borrowing  delivered by the Company is not made on the Conversion Date
          for any  reason  (other  than a breach by a Lender of its  obligations
          hereunder), the Company will indemnify each Lender upon demand for any
          loss or cost incurred by it resulting  therefrom,  including,  without
          limitation,  any loss or cost  incurred in  liquidating  or  employing
          deposits  acquired to fund or maintain its Loan or in  terminating  or
          unwinding any interest rate  exchange or similar  arrangement  entered
          into by such Lender in connection  with such Loan.  Such loss or cost,
          in the case of Bank One only,  will be calculated  in accordance  with
          Section 2.05(a).

2.06 CHANGES IN CAPITAL  ADEQUACY  REGULATIONS.

     (a)  If a Lender  determines the amount of capital  required or expected to
          be maintained by such Lender, any Lending  Installation of such Lender
          or any corporation controlling such Lender is increased as a result of
          a Change (as defined  below),  then within fifteen (15) days of demand
          by such Lender, the Company shall pay such Lender the amount necessary
          to  compensate  for any shortfall in the rate of return on the portion
          of such increased capital which such Lender determines is attributable
          to any Borrower's  Note or its Loan to any Borrower (after taking into
          account  such  Lender's  policies  as to capital  adequacy).  "Lending
          Installation"  means,  with respect to a Lender,  any office,  branch,
          subsidiary or affiliate of such Lender.  "Change" means (a) any change
          after the date hereof in the Risk Based Capital Guidelines (as defined
          below),   or  (b)  any  adoption  of  or  change  in  any  other  law,
          governmental  or  quasi   governmental   rule,   regulation,   policy,
          guideline,  interpretation,  or  directive  (whether or not having the
          force of law)  after  the date  hereof  which  affects  the  amount of
          capital  required or expected  to be  maintained  by any Lender or any
          Lending Installation or any corporation  controlling any Lender. "Risk
          Based Capital  Guidelines" means (i) the risk based capital guidelines
          in effect in the United  States of America on the date hereof and (ii)
          the  corresponding  capital  regulations   promulgated  by  regulatory
          authorities outside the United States of America implementing the July
          1988  report  of  the  Basle  Committee  on  Banking   Regulation  and
          Supervisory Practices entitled  "International  Convergence of Capital
          Measurements and Capital  Standards"  including  transition rules, and
          any amendments to such  regulations  adopted prior to the date hereof.
          Before making any demand for payment  pursuant to this  Section,  each
          Lender shall, if possible,  designate a different Lending Installation
          if such  designation will avoid the need for making such demand and is
          not disadvantageous to such Lender.



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     (b)  Each Lender  shall  promptly  notify the  Company,  with a copy to the
          Agent,  upon  becoming  aware that the Company may be required to make
          any payment pursuant to this Section. When requesting payment pursuant
          to this Section, each Lender shall provide to the Company, with a copy
          to the Agent,  a  certificate  signed by an  officer  of such  Lender,
          setting  forth the amount  required  to be paid by the Company to such
          Lender and the  computations  made by such  Lender to  determine  such
          amount.


                                   ARTICLE III

                              CONDITIONS PRECEDENT

3.01 CONDITIONS TO  OBLIGATIONS TO MAKE INITIAL  LOANS.  The  obligations of the
     Lenders to make the initial Loans to the Borrowers  shall be subject to the
     fulfillment  of each of the following  conditions  precedent and receipt by
     the Agent, with sufficient copies for each Lender, of each of the following
     (each such document to be in form and substance reasonably  satisfactory to
     the Agent and its counsel):

     (a)  Agreement.  An executed original of this Agreement,  which shall be in
          full  force  and  effect,  together  with  all  schedules,   exhibits,
          certificates,   instruments,   opinions,   documents   and   financial
          statements required to be delivered pursuant hereto.

     (b)  Notes.  A Note duly executed by each Borrower  evidencing  the Loan to
          such Borrower, dated the Closing Date, and payable to the order of the
          Agent, for the benefit of all of the Lenders.

     (c)  Pledge  Agreement.  A Pledge  Agreement duly executed by each Borrower
          accompanied  by such stock  certificates,  stock  powers,  third party
          control  agreements  and other  documents  as the Agent may request in
          connection therewith.

     (d)  Securities  Control  Agreement.  A Securities  Control  Agreement duly
          executed by each Borrower and the Securities  Intermediary (as defined
          therein).

     (e)  Borrower Information.  Each Borrower shall have delivered to the Agent
          a personal financial statement in form satisfactory to the Agent.

     (f)  Legal Opinions. Written opinions of (i) Parr, Waddoups, Brown, Gee and
          Loveless  counsel  to the  Company  and (ii)  in-house  counsel to the
          Company, each in form and substance satisfactory to the Agent.

     (g)  Letter of Direction. A Letter of Direction executed by each Borrower.

     (h)  Charter  Documents.  Copies of the  articles of  incorporation  of the
          Company,  together with all amendments thereto,  both certified by the
          appropriate governmental officer in its jurisdiction of incorporation,
          together  with a certificate  of existence  issued by the Secretary of
          State of Utah and such other  jurisdictions  as shall be  requested by
          the Agent.

     (i)  Secretary's Certificate.  A certificate,  executed by the Secretary or
          Assistant  Secretary of the Company,  which shall (i) identify by name
          and  title  and bear the  signature  of the  officers  of the  Company
          authorized to sign the Loan Documents upon which certificate the Agent
          and the Lenders shall be entitled to rely until informed of any change
          in writing by the Company  and (ii)  attach and certify  copies of the
          Company's bylaws and its Board of Directors'  resolutions  authorizing
          the execution, delivery and performance of the Loan Documents to which
          the Company is a party.



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     (j)  Officer's Certificate.  A certificate,  dated the Closing Date, signed
          by the treasurer of the Company, stating that (i) no Unmatured Default
          or Event of Default has occurred and is continuing  under the Existing
          Credit  Agreement,  (ii) no  Program  Event of  Default  or  Unmatured
          Default has occurred and is continuing,  (iii) the representations and
          warranties  contained  in Article IV are true and correct on and as of
          the Closing Date, and (iv) since November 30, 1999,  there has been no
          material  adverse  change  in the  financial  condition,  business  or
          prospects of the Company and its Subsidiaries taken as a whole.

     (k)  List of Borrowers  and Loan  Amounts.  Five Business Days prior to the
          Closing  Date (or  such  lesser  number  of days as  agreed  to by the
          Agent), a list identifying each anticipated  Borrower and the Borrower
          Amount of such Borrower.

     (l)  Customer Account Agreements. The Agent shall have received a completed
          customer  account  agreement and such other  supporting  documentation
          from each Borrower  sufficient  to open a securities  account with the
          Securities Intermediary.

     (m)  Form U-1.  The Agent shall have  received a Federal  Reserve  Form U-1
          duly executed by each Borrower and the Company, the statements made in
          which shall be such as to permit the transactions  contemplated by the
          Loan Documents in accordance with Regulation U.

     (n)  Other Documents.  Such other documents as the Agent or its counsel may
          reasonably request.

     Subject to the following sentence,  if each of the conditions precedent set
forth in this Section 3.01 has not been fully satisfied or waived on the Closing
Date,  then this  Agreement  and the other Loan  Documents  shall  automatically
terminate  and be of no further force and effect  without any further  action by
any party hereto or thereto,  provided that all  indemnification  provisions set
forth in the Loan Documents shall survive such termination.  If all of the above
conditions  are satisfied on or before the Closing Date,  except with respect to
one or more Borrowers  (each a "Deficient  Borrower") any condition set forth in
Section 3.01(b),  (c),  (d),(e),  (g), (1) or (m) is not satisfied,  the Lenders
shall not be obligated to make Loans to the Deficient Borrowers but shall remain
obligated to make Loans to the other Borrowers.  Solely for purposes of Sections
3.01(b),  (c), (d), (e), (g), (1) or (m) only, required delivery shall be deemed
to have been made to the Agent if  arrangements  for the  delivery  thereof have
been made which are satisfactory to the Agent.

3.02 CONDITIONS TO ALL LOANS. The Lenders shall not be required to make any Loan
     unless on the applicable borrowing date:

     (a)  There exists no Program Event of Default or Unmatured Default and none
          would result from the Loans requested for such borrowing date.

     (b)  The  representations  and warranties  contained in Article IV are true
          and  correct as of such  borrowing  date except to the extent any such
          representation  or warranty  is stated to relate  solely to an earlier
          date, in which case such  representation or warranty shall be true and
          correct on and as of such earlier date.

     (c)  The Collateral Ratio for each of the Borrowers, after giving effect to
          a Loan made to such Borrower,  is greater than 1.0 and the Company has
          delivered  to the Agent  such  evidence  of such fact as the Agent may
          reasonably request.


     Each Notice of Borrowing with respect to each such Loan shall  constitute a
representation  and  warranty by the Company  that the  conditions  contained in
Sections 3.02(a) and (b) have been satisfied.

3.03 ADDITIONAL  CONDITIONS  TO  INCREMENTAL  LOANS.  The  Lenders  shall not be
     required to make an Incremental  Loan to any Borrower unless on or prior to
     the Conversion  Date the applicable  Borrower has executed and delivered to
     the Agent an amendment to the Note, in form reasonably  satisfactory to the
     Agent,  reflecting an increase in the principal amount of the Note equal to
     the amount of the Incremental Loan.

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                                   ARTICLE IV

                  REPRESENTATIONS AND WARRANTIES OF THE COMPANY

4.01 REPRESENTATIONS  AND WARRANTIES OF THE COMPANY.  The Company represents and
     warrants to the Agent and to each Lender as follows:

     (a)  Existence and Standing.  Each of the Company and its Subsidiaries is a
          corporation, partnership (in the case of Subsidiaries only) or limited
          liability company duly and properly incorporated or organized,  as the
          case may be, validly  existing and (to the extent such concept applies
          to such entity) in good standing under the laws of its jurisdiction of
          incorporation  or  organization  and has all  requisite  authority  to
          conduct its  business in each  jurisdiction  in which its  business is
          conducted.

     (b)  Authorization  and  Validity.  The Company has the power and authority
          and legal  right to execute  and  deliver  the Loan  Documents  and to
          perform its obligations thereunder.  The execution and delivery by the
          Company of the Loan Documents and the  performance of its  obligations
          thereunder have been duly authorized by proper corporate  proceedings,
          and the Loan  Documents  to which the  Company  is a party  constitute
          legal,  valid  and  binding  obligations  of the  Company  enforceable
          against  the  Company  in  accordance  with  their  terms,  except  as
          enforceability  may be limited by  bankruptcy,  insolvency  or similar
          laws  affecting the  enforcement  of creditors'  rights  generally and
          subject also to the  availability  of equitable  remedies if equitable
          remedies are sought.

     (c)  No Conflict; Government Consent. Neither the execution and delivery by
          the  Company  of the  Loan  Documents,  nor  the  consummation  of the
          transactions therein contemplated,  nor compliance with the provisions
          thereof  will  violate (i) any law,  rule,  regulation,  order,  writ,
          judgment, injunction, decree or award binding on the Company or any of
          its Subsidiaries or (ii) the Company's or any Subsidiary's articles or
          certificate of incorporation,  partnership  agreement,  certificate of
          partnership,  articles or certificate  of  organization,  by-laws,  or
          operating or other management agreement,  as the case may be, or (iii)
          the provisions of any indenture,  instrument or agreement to which the
          Company or any of its  Subsidiaries  is a party or is  subject,  or by
          which it, or its Property,  is bound, or conflict with or constitute a
          default  thereunder,  or  result  in,  or  require,  the  creation  or
          imposition  of any Lien in, of or on the  Property of the Company or a
          Subsidiary pursuant to the terms of any such indenture,  instrument or
          agreement.  No  order,  consent,   adjudication,   approval,  license,
          authorization,  or validation of, or filing, recording or registration
          with, or exemption by, or other action in respect of any  governmental
          or public body or authority, or any subdivision thereof, which has not
          been obtained by the Company or any of its  Subsidiaries,  is required
          to be obtained by the Company or any of its Subsidiaries in connection
          with the execution and delivery of the Loan Documents,  the borrowings
          under this  Agreement,  the payment and  performance by the Company of
          the  Obligations  or  the  legality,   validity,   binding  effect  or
          enforceability of any of the Loan Documents.

     (d)  Financial  Statements.  The November 30, 1999  consolidated  financial
          statements of the Company and its Subsidiaries heretofore delivered to
          the  Lenders  were  prepared in  accordance  with  generally  accepted
          accounting  principles  in  effect on the date  such  statements  were
          prepared and fairly present the consolidated  financial  condition and
          operations  of the Company and its  Subsidiaries  at such date and the
          consolidated results of their operations for the period then ended.



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<PAGE>


     (e)  Material  Adverse  Change.  Since  November 30, 1999 there has been no
          change in the business, Property,  prospects,  condition (financial or
          otherwise)   or  results  of   operations   of  the  Company  and  its
          Subsidiaries  which  could  reasonably  be expected to have a Material
          Adverse Effect.

     (f)  Taxes. The Company and its  Subsidiaries  have filed all United States
          federal tax returns and all other tax returns which are required to be
          filed and have paid all taxes due pursuant to said returns or pursuant
          to any assessment  received by the Company or any of its Subsidiaries,
          except such taxes, if any, as are being contested in good faith and as
          to which  adequate  reserves  have been  provided in  accordance  with
          Agreement Accounting Principles and as to which no Lien exists. No tax
          liens have been filed and no claims are being asserted with respect to
          any such taxes. The charges, accruals and reserves on the books of the
          Company  and  its  Subsidiaries  in  respect  of any  taxes  or  other
          governmental charges are adequate.

     (g)  Litigation  and  Contingent  Obligations.   There  is  no  litigation,
          arbitration, governmental investigation, proceeding or inquiry pending
          or, to the knowledge of any the chief executive officer of the Company
          or any of the Authorized Officers, threatened against or affecting the
          Company or any of its Subsidiaries  which could reasonably be expected
          to have a Material Adverse Effect or which seeks to prevent, enjoin or
          delay  the  incurrence  of  the  Guaranty  or the  other  transactions
          contemplated by this Agreement.  Other than any liability  incident to
          any litigation,  arbitration or proceeding  which could not reasonably
          be  expected  to have a Material  Adverse  Effect,  the Company has no
          material  contingent  obligations not provided for or disclosed in the
          financial statements referred to in Section 4.01(d).

     (h)  Subsidiaries.  Schedule  4.01(h)  contains  an  accurate  list  of all
          Subsidiaries of the Company as of the date of this Agreement,  setting
          forth  their   respective   jurisdictions   of  organization  and  the
          percentage  of their  respective  capital  stock  or  other  ownership
          interests  owned  by the  Company  or other  Subsidiaries.  All of the
          issued  and  outstanding  shares of capital  stock or other  ownership
          interests of such  Subsidiaries have been (to the extent such concepts
          are relevant with respect to such ownership interests) duly authorized
          and issued and are fully paid and non-assessable.

     (i)  ERISA.  There are no Unfunded  Liabilities  under any Single  Employer
          Plans. Each Plan complies in all material respects with all applicable
          requirements of law and regulations,  no Reportable Event has occurred
          with respect to any Plan,  neither the Company nor any other member of
          the Controlled Group has withdrawn from any Plan or initiated steps to
          do so, and no steps have been taken to  reorganize  or  terminate  any
          Plan.

     (j)  Accuracy of Information.  No information,  exhibit or report furnished
          by the  Company  or any of its  Subsidiaries  to the  Agent  or to any
          Lender in connection with the negotiation of, or compliance  with, the
          Loan Documents contained any material  misstatement of fact or omitted
          to state a material fact or any fact  necessary to make the statements
          contained therein not misleading.

     (k)  Regulation U. Margin Stock  constitutes  less than 25% of the value of
          those assets of the Company and its Subsidiaries  which are subject to
          any limitation on sale, pledge, or other restriction hereunder.

     (l)  Material Agreements. Neither the Company nor any Subsidiary is a party
          to any  agreement  or  instrument  or subject to any  charter or other
          corporate  restriction  which could  reasonably  be expected to have a
          Material Adverse Effect.  Neither the Company nor any Subsidiary is in
          default in the  performance,  observance or  fulfillment of any of the


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          obligations, covenants or conditions contained in (i) any agreement to
          which it is a party,  which  default  could  reasonably be expected to
          have a Material  Adverse  Effect or (ii) any  agreement or  instrument
          evidencing or governing  Indebtedness.  The Lenders hereby acknowledge
          that they have previously been informed of the possible existence of a
          default  under the Senior  Unsecured  Notes and that the  existence of
          such a default shall not constitute a breach of the representation and
          warranty set forth herein.

     (m)  Compliance With Laws. The Company and its  Subsidiaries  have complied
          with  all  applicable  statutes,   rules,   regulations,   orders  and
          restrictions   of  any   domestic   or  foreign   government   or  any
          instrumentality or agency thereof having jurisdiction over the conduct
          of their  respective  businesses or the ownership of their  respective
          Property.

     (n)  Ownership of Properties.  Except as set forth on Schedule 5.01(n),  on
          the date of this Agreement, the Company and its Subsidiaries will have
          good title,  free of all Liens other than those  permitted  by Section
          5.01(n),  to all of the Property and assets reflected in the Company's
          most recent consolidated financial statements provided to the Agent as
          owned by the Company and its Subsidiaries.

     (o)  Plan  Assets;  Prohibited  Transactions.  The Company is not an entity
          deemed to hold  "plan  assets"  within the  meaning  of 29 C.F.R.  ss.
          2510.3-101 of an employee  benefit plan (as defined in Section 3(3) of
          ERISA)  which is subject to Title I of ERISA or any plan  (within  the
          meaning of Section  4975 of the Code),  and neither the  execution  of
          this  Agreement nor the making of Credit  Extensions  hereunder  gives
          rise to a prohibited  transaction within the meaning of Section 406 of
          ERISA or Section 4975 of the Code.

     (p)  Environmental  Matters.  In the ordinary  course of its business,  the
          officers of the Company consider the effect of  Environmental  Laws on
          the  business of the Company  and its  Subsidiaries,  in the course of
          which they  identify  and  evaluate  potential  risks and  liabilities
          accruing  to the Company due to  Environmental  Laws.  On the basis of
          this consideration,  the Company has concluded that Environmental Laws
          cannot  reasonably  be  expected  to have a Material  Adverse  Effect.
          Neither the Company nor any  Subsidiary has received any notice to the
          effect that its operations are not in material  compliance with any of
          the requirements of applicable  Environmental  Laws or are the subject
          of any federal or state investigation  evaluating whether any remedial
          action is needed to  respond  to a release  of any toxic or  hazardous
          waste or  substance  into the  environment,  which  non-compliance  or
          remedial  action  could  reasonably  be  expected  to have a  Material
          Adverse Effect.

     (q)  Investment Company Act. Neither the Company nor any Subsidiary is an
          "investment    company"   or   a   company
          "controlled"  by an  "investment  company",  within the meaning of the
          Investment Company Act of 1940, as amended.

     (r)  Public  Utility  Holding  Company  Act.  Neither  the  Company nor any
          Subsidiary  is a "holding  company"  or a  "subsidiary  company"  of a
          "holding  company",  or an "affiliate" of a "holding  company" or of a
          "subsidiary company" of a "holding company", within the meaning of the
          Public Utility Holding Company Act of 1935, as amended.

     (s)  Subordinated  Indebtedness.  The Obligations of the Company constitute
          senior   indebtedness  which  is  entitled  to  the  benefits  of  the
          subordination provisions of all outstanding Subordinated Indebtedness.

     (t)  Insurance.  The certificate signed by the president or chief financial
          officer of the Company, that attests to the existence and adequacy of,
          and summarizes, the property and casualty insurance program carried by
          the Company with respect to itself and its  Subsidiaries  and that has
          been  furnished  by the  Company  to the  Agent  and the  Lenders,  is




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          complete  and  accurate.   This  summary  includes  the  insurer's  or
          insurers' name(s), policy number(s),  expiration date(s), amount(s) of
          coverage,  type(s) of coverage,  exclusion(s),  and deductibles.  This
          summary also includes similar information, and describes any reserves,
          relating to any self-insurance program that is in effect.

     (u)  Existing Credit Agreement. There exists no Default or Event of Default
          (as  defined  in  the  Existing   Credit   Agreement)   and  (ii)  all
          representations and warranties  contained therein are true and correct
          in  all  material  respects  with  the  same  effect  as  though  such
          representations  and  warranties  had been made on the date hereof (it
          being understood and agreed that any  representation or warranty which
          by its terms is made as of a  specified  date shall be  required to be
          true and correct in all material  respects  only as of such  specified
          date).

     (v)  Copy to Borrowers.  The Company has furnished a copy of this Agreement
          to each Borrower.

     (w)  Adoption of the Stock Purchase Program. The Stock Purchase Program has
          been duly adopted,  and the Stock Purchase Program and the purchase of
          the Common  Stock  pursuant  thereto have been duly  approved,  by all
          requisite corporate action on behalf of the Company.

     (x)  Borrower Event of Repayment.  To the best knowledge of the Company, no
          event has occurred and is  continuing  or would result from the making
          of the Loans,  that  constitutes  a Borrower  Event of Repayment  with
          respect  to any  Borrower  or would  constitute  a  Borrower  Event of
          Repayment  with respect to any Borrower but for the  requirement  that
          notice be given or time elapse or both.

     (y)  Regulation  T, U and X. No part of the  proceeds  of any Loan  will be
          used in a manner  which would  violate,  or result in a violation  of,
          Regulation T,  Regulation U or Regulation X. Neither the making of any
          Loan hereunder,  the providing of the Guaranty by the Company, the use
          of the  proceeds  thereof,  nor any other  aspect of the  transactions
          contemplated   hereby  will  violate  or  be  inconsistent   with  the
          provisions of  Regulation  T,  Regulation U or Regulation X. No Margin
          Stock  has been or will be  pledged  by any  Borrower  or by any other
          Person to secure the  Reimbursement  Obligations of such Borrower.  No
          Reimbursement  Obligations  of any Borrower are or will be "indirectly
          secured" (as defined in Regulation U) by any Margin Stock. Neither the
          Company nor any third party  acting on behalf of the Company has taken
          or will take  possession  of any  Borrower's  Margin  Stock to secure,
          directly or indirectly,  any of the Reimbursement  Obligations of such
          Borrower. The Company does not and will not have any right to prohibit
          any  Borrower  from  selling,   pledging,   encumbering  or  otherwise
          disposing of any Margin  Stock owned by such  Borrower so long as this
          Agreement is in effect or any of the Reimbursement Obligations of such
          Borrower  remain  outstanding.  None of the Borrowers  have granted or
          will  grant the  Company  or any third  party  acting on behalf of the
          Company the right to accelerate repayment of any of the Obligations of
          such  Borrower if any of the Margin  Stock  owned by such  Borrower is
          sold by such  Borrower or  otherwise.  There is no  agreement or other
          arrangement  between any  Borrower  and the Company or any third party
          acting on behalf of the Company (and no such  agreement or arrangement
          shall be entered into so long as this Agreement is in effect or any of
          the  Obligations  of such Borrower or the Company under this Agreement
          or any of the Loan  Documents  remain  outstanding)  under  which  the
          Margin Stock of such Borrower would be made more readily  available as
          security to the Company than to other creditors of such Borrower.

     (z)  True and  Complete  Disclosure.  All factual  information  (taken as a
          whole)  heretofore or  contemporaneously  furnished by or on behalf of
          the  Company  or any of its  Subsidiaries  to the Agent or any  Lender
          (including,  without limitation, all information contained in the Loan
          Documents) for purposes of or in connection with this Agreement or any
          transaction  contemplated  herein is true and accurate in all material
          respects  on the date as of which  such  information  is dated and not
          incomplete  by omitting to state any material  fact  necessary to make
          such  information  (taken as a whole) not  misleading  at such time in
          light of the circumstances under which such information was provided.

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<PAGE>

                                    ARTICLE V

                            COVENANTS OF THE COMPANY

5.01 COVENANTS.  So long as any Note or any  Obligation  shall remain unpaid (or
     any  commitment  which  could give rise to any  Obligations  shall  exist),
     unless the Required Lenders shall otherwise consent in writing:

     (a)  Financial  Reporting.  The Company will maintain,  for itself and each
          Subsidiary,  a system of accounting  established  and  administered in
          accordance with generally accepted accounting principles,  and furnish
          to the Lenders:

               (i) Within 90 days  after the close of each of its fiscal  years,
               an unqualified  audit report  certified by independent  certified
               public  accountants  acceptable  to  the  Lenders,   prepared  in
               accordance with Agreement Accounting Principles on a consolidated
               and  consolidating  basis  (consolidating  statements need not be
               certified by such  accountants) for itself and its  Subsidiaries,
               including  balance  sheets as of the end of such period,  related
               profit and loss and reconciliation of surplus  statements,  and a
               statement of cash flows, accompanied by (a) any management letter
               prepared  by  said  accountants,  and (b) a  certificate  of said
               accountants  that, in the course of their  examination  necessary
               for their  certification of the foregoing,  they have obtained no
               knowledge of any Program  Event of Default or Unmatured  Default,
               or if, in the opinion of such  accountants,  any Program Event of
               Default or Unmatured Default shall exist,  stating the nature and
               status thereof.

          (ii) Within  45 days  after the  close of the  first  three  quarterly
               periods  of  each  of  its  fiscal  years,  for  itself  and  its
               Subsidiaries,  consolidated and  consolidating  unaudited balance
               sheets as at the close of each such period and  consolidated  and
               consolidating  profit  and loss  and  reconciliation  of  surplus
               statements  and a statement of cash flows for the period from the
               beginning  of such  fiscal year to the end of such  quarter,  all
               certified by its chief financial officer.

          (iii)Together with the financial  statements  required  under Sections
               5.01(a)(i) and (ii), a compliance  certificate  in  substantially
               the form of  Exhibit  D signed  by its  chief  financial  officer
               showing the calculations  necessary to determine  compliance with
               this  Agreement  and stating that no Program  Event of Default or
               Unmatured  Default exists,  or if any Program Event of Default or
               Unmatured Default exists, stating the nature and status thereof.

          (iv) Within 270 days after the close of each fiscal  year, a statement
               of  the  Unfunded  Liabilities  of  each  Single  Employer  Plan,
               certified as correct by an actuary enrolled under ERISA.

          (v)  As soon as  possible  and in any event  within 10 days  after the
               Company knows that any Reportable Event has occurred with respect
               to any Plan, a statement,  signed by the chief financial  officer
               of the Company,  describing said Reportable  Event and the action
               which the Company proposes to take with respect thereto.

          (vi) As soon as possible and in any event within 10 days after receipt
               by the  Company,  a copy of (a) any notice or claim to the effect
               that the Company or any of its  Subsidiaries  is or may be liable
               to any Person as a result of the release by the  Company,  any of
               its  Subsidiaries,  or any other Person of any toxic or hazardous
               waste or  substance  into  the  environment,  and (b) any  notice
               alleging  any   violation   of  any   federal,   state  or  local
               environmental,  health or safety law or regulation by the Company
               or  any  of  its  Subsidiaries,  which,  in  either  case,  could
               reasonably be expected to have a Material Adverse Effect.



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         (vii) Promptly upon the furnishing  thereof to the  shareholders of the
               Company,  copies of all financial  statements,  reports and proxy
               statements so furnished.

        (viii) Promptly upon the filing  thereof,  copies of all  registration
               statements  and  annual,  quarterly,  monthly  or  other  regular
               reports which the Company or any of its  Subsidiaries  files with
               the Securities and Exchange Commission.

          (ix) As soon as  available,  but in any event within 90 days after the
               beginning of each fiscal year of the Company,  a copy of the plan
               and   forecast   (including   a   projected    consolidated   and
               consolidating  balance  sheet,  income  statement  and funds flow
               statement) of the Company for such fiscal year,  broken down on a
               fiscal quarter by fiscal quarter basis.

          (x)  Such other information (including  non-financial  information) as
               the Agent or any Lender may from time to time reasonably request.

     (b)  Notice of Default.  The Company will,  and will cause each  Subsidiary
          to, give prompt notice in writing to the Lenders of the  occurrence of
          any  Program  Event of Default or  Unmatured  Default and of any other
          development,   financial  or  otherwise,  which  could  reasonably  be
          expected to have a Material Adverse Effect.

     (c)  Conduct of Business.  The Company will, and will cause each Subsidiary
          to, carry on and conduct its business in substantially the same manner
          and in substantially  the same fields of enterprise as it is presently
          conducted and do all things  necessary to remain duly  incorporated or
          organized, validly existing and (to the extent such concept applies to
          such entity) in good standing as a domestic  corporation,  partnership
          or limited  liability  company in its jurisdiction of incorporation or
          organization, as the case may be, and maintain all requisite authority
          to conduct its business in each  jurisdiction in which its business is
          conducted.

     (d)  Taxes.  The Company will,  and will cause each  Subsidiary  to, timely
          file  complete  and  correct  United  States  federal  and  applicable
          foreign,  state and local tax returns required by law and pay when due
          all taxes,  assessments and governmental charges and levies upon it or
          its  income,  profits  or  Property,  except  those  which  are  being
          contested in good faith by appropriate proceedings and with respect to
          which  adequate  reserves  have  been  set  aside in  accordance  with
          Agreement Accounting Principles.

     (e)  Insurance.  The  Company  will,  and will  cause each  Subsidiary  to,
          maintain  with  financially  sound and reputable  insurance  companies
          insurance  on all their  Property in such  amounts and  covering  such
          risks as is consistent with sound business  practice,  and the Company
          will  furnish to any Lender upon request  full  information  as to the
          insurance carried.

     (f)  Compliance with Laws. The Company will, and will cause each Subsidiary
          to,  comply  with  all  laws,  rules,   regulations,   orders,  writs,
          judgments,  injunctions,  decrees or awards to which it may be subject
          including, without limitation, all Environmental Laws.

     (g)  Maintenance  of  Properties.  The  Company  will,  and will cause each
          Subsidiary to, do all things necessary to maintain,  preserve, protect
          and keep its Property in good repair, working order and condition, and
          make all necessary and proper  repairs,  renewals and  replacements so
          that its business  carried on in connection  therewith may be properly
          conducted at all times.

     (h)  Inspection.  The  Company  will,  and will cause each  Subsidiary  to,
          permit the Agent and the Lenders, by their respective  representatives
          and  agents,  to  inspect  any of the  Property,  books and  financial
          records of the Company and each Subsidiary, to examine and make copies
          of the books of accounts  and other  financial  records of the Company
          and each Subsidiary, and to discuss the affairs, finances and accounts
          of the Company and each  Subsidiary  with, and to be advised as to the
          same by,  their  respective  officers  at such  reasonable  times  and
          intervals as the Agent or any Lender may designate.



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<PAGE>

     (i)  Dividends. The Company will not, nor will it permit any Subsidiary to,
          declare or pay any dividends or make any  distributions on its capital
          stock  (other  than  dividends  payable in its own  capital  stock) or
          redeem,  repurchase or otherwise  acquire or retire any of its capital
          stock at any time  outstanding,  except that:  (i) any  Subsidiary may
          declare and pay dividends or make distributions to the Company or to a
          Wholly-Owned  Subsidiary,  and (ii) so long as there  does not exist a
          Program  Event of Default or an  Unmatured  Default and the same would
          not exist  following the making of such  payment,  the Company may pay
          dividends  on  preferred   stock  in  a  face  amount  not  to  exceed
          $150,000,000.00.

     (j)  Indebtedness.  The Company will not, nor will it permit any Subsidiary
          to, create, incur or suffer to exist any Indebtedness, except:

          (i)  The  Loans  and  Reimbursement  Obligations  (as such  terms  are
               defined in the Existing Credit Agreement).

          (ii) Indebtedness  existing  on  the  date  hereof  and  described  in
               Schedule 5.01(j).

          (iii)Other   Indebtedness   which  when  added  to  the   Indebtedness
               outstanding and permitted under clause (ii) above does not exceed
               $10,000,000.00.

     (k)  Merger.  The Company will not, nor will it permit any  Subsidiary  to,
          merge or  consolidate  with or into any other  Person,  except  that a
          Subsidiary may merge into the Company or a Wholly-Owned Subsidiary.

     (l)  Sale  of  Assets.  The  Company  will  not,  nor  will it  permit  any
          Subsidiary to, lease, sell or otherwise dispose of its Property to any
          other Person, except:

          (i)  Sales of inventory in the ordinary course of business.

          (ii) Leases,  sales  or  other  dispositions  of  its  Property  that,
               together  with  all  other   Property  of  the  Company  and  its
               Subsidiaries  previously leased,  sold or disposed of (other than
               inventory  in the  ordinary  course of  business) as permitted by
               this Section during the twelve-month period ending with the month
               in which any such lease, sale or other disposition occurs, do not
               constitute a  Substantial  Portion of the Property of the Company
               and its Subsidiaries.

     (m)  Investments and Acquisitions. The Company will not, nor will it permit
          any Subsidiary to, make or suffer to exist any Investments  (including
          without  limitation,  loans and advances to, and other Investments in,
          Subsidiaries), or commitments therefor, or to create any Subsidiary or
          to become or remain a partner in any partnership or joint venture,  or
          to make any Acquisition of any Person, except:

          (i)  Cash Equivalent Investments.

          (ii) Existing  Investments in  Subsidiaries  and other  Investments in
               existence on the date hereof and  described in Schedule  4.01(h).

          (iii)Other  Investments and  Acquisitions  made during any consecutive
               twelve-month period, tested as of the end of each fiscal quarter,
               for  a  total   consideration   which   when   added  to  Capital
               Expenditures in excess of Maintenance Capital Expenditures during
               such  period  does not  exceed:  (a) for any  single or series of
               related  transactions,  10% of  Consolidated  Net Worth as of the
               date of consummation  of such  Investment or Acquisition,  or (b)
               for all such  transactions,  20% of Consolidated  Net Worth as of
               the date of consummation of the most recent of such Investment or
               Acquisition.





                                      141
<PAGE>

    (n)  Liens.  The Company  will not, nor will it permit any  Subsidiary  to,
          create,  incur,  or suffer to exist any Lien in, of or on the Property
          of the Company or any of its Subsidiaries, except:

          (i)  Liens for taxes, assessments or governmental charges or levies on
               its Property if the same shall not at the time be  delinquent  or
               thereafter can be paid without penalty, or are being contested in
               good faith and by appropriate  proceedings and for which adequate
               reserves in accordance with Agreement Accounting Principles shall
               have been set aside on its books.

          (ii) Liens  imposed  by law,  such as  carriers',  warehousemen's  and
               mechanics'  liens and other similar liens arising in the ordinary
               course of business which secure  payment of obligations  not more
               than 60 days past due or which are being  contested in good faith
               by appropriate  proceedings and for which adequate reserves shall
               have been set aside on its books.

          (iii)Liens  arising  out  of  pledges  or  deposits   under   worker's
               compensation laws, unemployment  insurance,  old age pensions, or
               other  social  security  or  retirement   benefits,   or  similar
               legislation.

          (iv) Utility   easements,   building   restrictions   and  such  other
               encumbrances  or charges against real property as are of a nature
               generally  existing  with  respect  to  properties  of a  similar
               character  and  which  do not  in any  material  way  affect  the
               marketability  of the same or  interfere  with the use thereof in
               the business of the Company or its Subsidiaries.

          (v)  Liens  existing  on the date  hereof and  described  in  Schedule
               5.01(n).

     (o)  Capital  Expenditures.  The Company  will not,  nor will it permit any
          Subsidiary  to,  expend,  or  be  committed  to  expend,  for  Capital
          Expenditures  during any fiscal  period that dollar amount which would
          cause the  Company to be in  violation  of the  provisions  of Section
          5.01(m)(iii) above.

     (p)  Affiliates.  The Company will not, and will not permit any  Subsidiary
          to, enter into any transaction  (including,  without  limitation,  the
          purchase or sale of any Property or service) with, or make any payment
          or  transfer  to,  any  Affiliate  except  in the  ordinary  course of
          business and pursuant to the reasonable  requirements of the Company's
          or such  Subsidiary's  business and upon fair and reasonable  terms no
          less favorable to the Company or such  Subsidiary  than the Company or
          such Subsidiary would obtain in a comparable arms-length transaction.

     (q)  Amendments  to  Agreements.  The Company will not, and will not permit
          any  Subsidiary  to,  amend,  extend or  otherwise  modify  the Senior
          Unsecured Notes or any document  relating  thereto (it being expressly
          agreed and understood by the parties hereto that the prepayment of the
          Senior Unsecured Notes at par shall not constitute a violation of this
          Section 5.01(r)).

     (r)  Subordinated  Indebtedness.  The Company will not, and will not permit
          any  Subsidiary  to,  make  any  amendment  or   modification  to  the
          indenture,  note  or  other  agreement  evidencing  or  governing  any
          Subordinated  Indebtedness,  or  directly  or  indirectly  voluntarily
          prepay, defease or in substance defease,  purchase,  redeem, retire or
          otherwise acquire, any Subordinated Indebtedness.

     (s)  Sale of  Accounts.  The  Company  will  not,  nor will it  permit  any
          Subsidiary  to, sell or otherwise  dispose of any notes  receivable or
          accounts receivable, with or without recourse.



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<PAGE>

     (t)  Sale  and  Leaseback   Transactions   and  other   Off-Balance   Sheet
          Liabilities.  The Company will not, nor will it permit any  Subsidiary
          to,  enter  into or  suffer  to  exist  any  (i)  Sale  and  Leaseback
          Transaction or (ii) any other transaction  pursuant to which it incurs
          or has incurred Off-Balance Sheet Liabilities.

     (u)  Contingent  Obligations.  The Company will not, nor will it permit any
          Subsidiary  to,  make or  suffer to exist  any  Contingent  Obligation
          (including, without limitation, any Contingent Obligation with respect
          to the  obligations  of a  Subsidiary),  except (i) by  endorsement of
          instruments  for  deposit  or  collection  in the  ordinary  course of
          business,  (ii)  the  Reimbursement  Obligations  (as  defined  in the
          Existing Credit Agreement) and (iii) Contingent  Obligations set forth
          on Schedule 5.01(j) hereto.

     (v)  Financial Covenants.

          (i)  Fixed  Charge  Coverage  Ratio.  The Company  will not permit the
               ratio,  determined  as of the end of each of its fiscal  quarters
               for the then  most-recently  ended four fiscal  quarters,  of (i)
               Consolidated   EBITDA   plus   Consolidated   Rentals  and  minus
               Maintenance  Capital  Expenditures,  expenses  for taxes  paid or
               accrued and cash dividends paid or accrued,  to (ii) Consolidated
               Interest  Expense,   plus  Consolidated   Rentals,  plus  current
               maturities of  Indebtedness  (including the principal  portion of
               Capitalized  Lease  Obligations but excluding the current portion
               of the  Obligations  under the Existing  Credit  Agreement),  all
               calculated for the Company and its Subsidiaries on a consolidated
               basis, to be less than 1.75 to 1.0.

          (ii) Leverage Ratio. The Company will not permit the ratio, determined
               as of the end of each of its fiscal quarters, of (i) Consolidated
               Funded  Indebtedness  to (ii)  Consolidated  EBITDA  for the then
               most-recently  ended four fiscal  quarters to be greater than 2.0
               to 1.0.

          (iii)Minimum  Net  Worth.  The  Company  will  at all  times  maintain
               Consolidated Net Worth of not less than the sum of (a) 80% of its
               Consolidated  Net  Worth  at  August  31,  1999,  plus (b) 40% of
               Consolidated  Net Income earned in each fiscal quarter  beginning
               with the quarter ending November 30, 1999 (without  deduction for
               losses),  and  plus  (c) 80% of the net  proceeds  of any  equity
               offering consummated after August 31, 1999.

     (w)  Subordinated  Debt.  If at any time  hereafter the Company shall incur
          any  Indebtedness  which  is  contractually  subordinated  in right of
          payment to the  obligations  of the Company under the Existing  Credit
          Agreement or any successor agreement to the Existing Credit Agreement,
          the  Company  shall  cause such  subordinated  obligations  to also be
          subordinated  in right of payment to the  Obligations  of the  Company
          under  this  Agreement  to  the  same  extent  as  such   subordinated
          obligations  are  subordinated to the obligations of the Company under
          the Existing Credit Agreement or any successor agreement thereto.

     (x)  Collateral  Security.  In the event that the Existing Credit Agreement
          or any other  agreement  which  refinances  or otherwise  replaces the
          Existing Credit  Agreement  becomes secured by any assets or property,
          or is  guarantied  by any  Person,  then the  Company  shall cause the
          Obligations  to be  equally  and  ratably  secured  by such  assets or
          property and equally and ratably guarantied by such Person pursuant to
          documentation satisfactory to the Required Lenders.

     (y)  Margin  Regulations.  The  Company  will not permit any  Reimbursement
          Obligation  of any  Borrower  to be  secured or  "indirectly  secured"
          (within the meaning of Regulation U) by any Margin Stock.  The Company
          shall take such  actions and execute and deliver such  instruments  or
          documents from time to time as the Agent shall  reasonably  request to
          maintain continuous compliance with Regulation U.



                                      143
<PAGE>

     (z)  Information  Reporting.  Upon  the  request  of  Banc  One  Securities
          Corporation,  the  Company  shall  provide  to the  Agent and Banc One
          Securities  Corporation  any and all  information  with respect to the
          shares  of Common  Stock of the  Company  acquired  by  Merrill  Lynch
          pursuant to the Stock Purchase Program.

     (aa) Limitation   on   Additional    Purpose    Credit/Sale    of   Assets.
          Notwithstanding any other provision of this Agreement to the contrary,
          the Company will not, and will not permit any of its  Subsidiaries  to
          (a)  incur or  assume  any  Indebtedness  which  constitutes  "purpose
          credit" secured "directly or indirectly" as defined in Regulation U by
          Margin Stock or (b) sell,  transfer or otherwise dispose of any of its
          assets (other than as permitted in Section 5.01(l)) unless in the case
          of both  clauses  (a) and (b) the Agent shall have been given at least
          10 days' prior written notice thereof and either:

          (i)  in the case of a disposition  of assets,  either (a) if permitted
               by the Existing Credit Agreement, an amount equal to the net cash
               proceeds  received by the Company,  such Subsidiary,  as the case
               may be, in connection  with any such  disposition of assets shall
               be promptly applied to repay,  Pro-rata,  the principal amount of
               the  Loans  made to the  Borrowers  (together  with any  interest
               accrued  thereon);  provided  that to the  extent  the  net  cash
               proceeds of any such disposition  exceed the amount of the Loans,
               or the Loans shall have been paid in full, such net cash proceeds
               shall be applied to repay any  remaining  Obligations  or (b) the
               Borrowers shall prepay their respective  Obligations hereunder in
               an  amount  equal to the  product  of (x) the net  cash  proceeds
               received by the Company and/or such  Subsidiary,  as the case may
               be, in connection with such disposition of assets,  multiplied by
               (y) a fraction, the numerator of which is the Obligations of such
               Borrower  and the  denominator  of which is the  aggregate of all
               Obligations of all the Borrowers; or

          (ii) (a) no Borrower Event of Repayment exists and no Program Event of
               Default  shall result  therefrom;  (b) the Required  Lenders have
               determined,  in their  sole and  absolute  discretion,  that such
               proposed  incurrence of Indebtedness  or proposed  disposition of
               assets,  as the  case  may  be,  will  not in  any  way  violate,
               contravene  or conflict  with  Regulation  U (and the Agent shall
               have  received  such  information  from  the  Company  as  may be
               requested  by the Agent to make such  determination,  including a
               calculation  of  the  "good  faith  loan  value"  of  the  assets
               comprising the Indirect Collateral  remaining after giving effect
               to such incurrence of Indebtedness and/or disposition of assets);
               (c) if requested by the Agent,  the Lenders  shall have  received
               (x) a  certificate  of an  Authorized  Officer  setting  forth  a
               calculation  of the  Collateral  Ratio (which  calculation  shall
               reflect  any  adjustment  in the "good  faith loan  value" of the
               Indirect   Collateral  as  determined  by  the  Required  Lenders
               pursuant  to clause (b)  above)  and/or (y) an opinion of counsel
               satisfactory to the Agent and its counsel to the effect that such
               proposed  incurrence of Indebtedness or disposition of assets, as
               the  case  may be,  will not in any way  violate,  contravene  or
               conflict with Regulation U addressing such other legal matters as
               reasonably requested by the Agent; and (d) after giving effect to
               the  incurrence of such  Indebtedness  and/or the  disposition of
               such assets, the Collateral Ratio shall be at least 2.0 to 1.0.

     (bb) Provision of  Collateral  Ratio  Information.  Upon the request of the
          Agent or the Required Lenders, the Company shall provide to the Agent,
          for the benefit of the Lenders,  a computation of the Collateral Ratio
          certified by an Authorized Officer.  Nothing contained in this Section
          5.01(bb)  shall be deemed to limit in any way  whatsoever  the Agent's
          right, on behalf of the Lenders, to calculate the Loan Value of Direct
          Collateral or the Loan Value of Indirect  Collateral or the Collateral
          Ratio at any time it deems  appropriate or necessary.  If after making




                                      144
<PAGE>


          such calculation, the Agent or the Required Lenders determine that the
          amount of such Collateral Ratio is different from the Collateral Ratio
          most  recently  provided by the Company or the Agent,  as the case may
          be,  the Agent  shall  deliver  written  notice of such  amount to the
          Company  (on  behalf  of the  Borrowers);  provided  that the  Agent's
          failure to deliver such notice shall not  prejudice  the rights of the
          Agent  and  the  Lenders  or the  Obligations  of the  Company  or the
          Borrowers   under  this   Agreement  or  the  other  Loan   Documents.
          Furthermore,  the Company  shall  provide to the Agent and the Lenders
          such  information as may be reasonably  requested from time to time by
          the Agent or the Required  Lenders to permit the Agent or the Required
          Lenders, as the case may be, to determine the "maximum good faith loan
          value" (as defined in Regulation U) of the Indirect  Collateral and do
          such other acts and execute  such other  documentation  to continue to
          comply with Regulation U.


                                   ARTICLE VI

                     PROGRAM EVENTS OF DEFAULT; ACCELERATION

6.01 PROGRAM EVENTS OF DEFAULT.  Each of the following events shall constitute a
     "Program Event of Default":

     (a)  Any  representation or warranty made by or on behalf of the Company to
          the Lenders or the Agent under or in  connection  with this  Agreement
          shall prove to have been incorrect in any material respect when made;

     (b)  The  Company  shall fail to perform or observe  any term,  covenant or
          agreement set forth in Article V or Article VII;

     (c)  The Company shall fail to perform or observe any other term,  covenant
          or agreement contained in this Agreement (other than those referred to
          in Sections  6.01(a) or (b)) or any other Loan Document to which it is
          a party on its part to be  performed  or  observed  if the  failure to
          perform or observe such term,  covenant or agreement set forth therein
          shall remain unremedied for five (5) days after written notice thereof
          shall have been given to the Company by the Agent or any Lender;

     (d)  Any Loan Document shall fail to be in full force and effect or to give
          the Agent  and/or  the  Lenders  the  rights,  powers  and  privileges
          purported to be created thereby;

     (e)  Failure of the Company or any of its  Subsidiaries to pay when due any
          other  Indebtedness,   including,   without  limitation,   the  Senior
          Unsecured  Notes  or  the  default  by  the  Company  or  any  of  its
          Subsidiaries  in the performance  (beyond the applicable  grace period
          with  respect  thereto,  if any) of any term,  provision  or condition
          contained  in any  agreement  under  which any such  Indebtedness  was
          created or is  governed,  or any other event shall occur or  condition
          exist,  the effect of which default or event is to cause, or to permit
          the holder or holders of such Indebtedness to cause, such Indebtedness
          to become due prior to its stated maturity; or any Indebtedness of the
          Company or any of its  Subsidiaries  shall be  declared  to be due and
          payable or  required  to be prepaid or  repurchased  (other  than by a
          regularly  scheduled payment) prior to the stated maturity thereof; or
          the  Company  or any of its  Subsidiaries  shall not pay,  or admit in
          writing its inability to pay, its debts generally as they become due;

     (f)  The  Company  or any of its  Subsidiaries  shall (i) have an order for
          relief entered with respect to it under the Federal bankruptcy laws as
          now or hereafter in effect, (ii) make an assignment for the benefit of
          creditors,  (iii) apply for,  seek,  consent to, or acquiesce  in, the
          appointment of a receiver, custodian, trustee, examiner, liquidator or
          similar  official for it or any  Substantial  Portion of its Property,
          (iv)  institute any  proceeding  seeking an order for relief under the
          Federal  bankruptcy  laws as now or  hereafter in effect or seeking to
          adjudicate it a bankrupt or insolvent, or seeking dissolution, winding
          up,   liquidation,   reorganization,    arrangement,   adjustment   or
          composition  of it or its debts under any law relating to  bankruptcy,
          insolvency or  reorganization  or relief of debtors or fail to file an
          answer or other pleading denying the material  allegations of any such
          proceeding  filed  against it, (v) take any  corporate or  partnership
          action to authorize or effect any of the  foregoing  actions set forth
          in this  Section  6.01(f);  or (vi) fail to  contest in good faith any
          appointment or proceeding described in Section 6.01(g);

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     (g)  Without the application,  approval or consent of the Company or any of
          its Subsidiaries, a receiver, trustee, examiner, liquidator or similar
          official shall be appointed for the Company or any of its Subsidiaries
          or any Substantial Portion of its Property,  or a proceeding described
          in Section  6.01(f)(iv) shall be instituted against the Company or any
          of its  Subsidiaries and such  appointment  continues  undischarged or
          such proceeding  continues  undismissed or unstayed for a period of 60
          consecutive days;

     (h)  Any court,  government or governmental agency shall condemn,  seize or
          otherwise  appropriate,  or take  custody  or  control  of, all or any
          portion of the  Property of the Company  and its  Subsidiaries  which,
          when taken  together  with all other  Property  of the Company and its
          Subsidiaries so condemned, seized,  appropriated,  or taken custody or
          control of,  during the  twelve-month  period ending with the month in
          which any such action occurs, constitutes a Substantial Portion;

          (i)  The  Unfunded  Liabilities  of all Single  Employer  Plans  shall
               exceed in the aggregate  $5,000,000.00  or any  Reportable  Event
               shall occur in connection with any Plan;

     (j)  The  Company or any of its  Subsidiaries  shall fail within 30 days to
          pay,  bond or otherwise  discharge one or more (i) judgments or orders
          for the payment of money in excess of $5,000,000.00 (or the equivalent
          thereof in currencies  other than U.S.  Dollars) in the aggregate,  or
          (ii)  non-monetary  judgments or orders which,  individually or in the
          aggregate,  could  reasonably  be expected to have a Material  Adverse
          Effect,  which  judgment(s),  in any such  case,  is/are not stayed on
          appeal or otherwise being appropriately contested in good faith;

     (k)  The  Guaranty  shall  fail to  remain  in full  force or effect or any
          action shall be taken by the Company,  any of its  Subsidiaries or any
          Governmental  Authority to  discontinue or to assert the invalidity or
          unenforceability  thereof,  or the  Company  denies  that  it has  any
          further liability hereunder, or gives notice to such effect; or

     (l)  There shall occur a Change of Control.

6.02 ACCELERATION.  If any Program Event of Default described in Section 6.01(f)
     or (g) occurs with respect to the  Company,  the  Obligations  shall become
     immediately  due and  payable  and all  obligations  of the Lenders to make
     Loans shall  immediately  terminate  without any  election or action on the
     part of the Agent or any  Lender.  If any other  Program  Event of  Default
     occurs and is  continuing,  the Agent,  at the  direction  of the  Required
     Lenders,  may (i) by notice to the Company and the  Borrowers,  declare the
     Notes,  all interest  thereon and all  Obligations  to be forthwith due and
     payable,  whereupon the Notes, all such interest and all Obligations  shall
     become and be  forthwith  due and  payable,  without  presentment,  demand,
     protest,  or  further  notice of any kind,  or  terminate  or  suspend  the
     obligations of the Lenders to make Loans,  or both and (ii) enforce any and
     all rights and  interests  created and existing  under the Loan  Documents,
     including, without limitation, all rights of set-off.




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                                  ARTICLE VII

                                    GUARANTY

7.01 GUARANTY OF PAYMENT.

     (a)  The  Company  hereby  absolutely,   irrevocably  and   unconditionally
          guarantees  prompt,  full and complete  payment  when due,  whether at
          stated  maturity,  upon  acceleration  or otherwise,  and at all times
          thereafter,  of (i) the principal of and interest on the Loans made by
          the Lenders to the Borrowers and (ii) all other fees (including  Early
          Payment  Fees),  reimbursements,  indemnities  and  other  obligations
          (including,  without  limitation,  reasonable  out-of-pocket costs and
          expenses  (including  reasonable  attorneys'  fees and  disbursements)
          incurred in connection with any enforcement of or collection under the
          Guaranty) of the  Borrowers  from time to time owing to the Lenders or
          the Agent pursuant to the Notes (collectively, the "Guaranteed Debt").
          This  Guaranty  constitutes  a guaranty of payment when due and not of
          collection,  and the Company specifically agrees that, it shall not be
          necessary  or  required  that any  Lender  or any  holder  of any Loan
          exercise  any right,  assert any claim or demand or enforce any remedy
          whatsoever  against any  Borrower  or any other  obligor (or any other
          Person)  before  the  performance  of,  or  as  a  condition  to,  the
          obligations of the Company hereunder.

     (b)  The Company agrees that, in the event of a Borrower Event of Repayment
          described  in Section  5(b) of any Note or a Program  Event of Default
          set forth in Section  6.01(f) or (g)  hereof,  and if such event shall
          occur at a time when any of the  Obligations  of such Borrower may not
          then  be due  and  payable,  the  Company  will  pay  to  the  Lenders
          forthwith:

          (i)  in the event of such Borrower Event of Repayment, the full amount
               which  would  be  payable   hereunder   by  the  Company  if  all
               Obligations of such Borrower were then due and payable; and

          (ii) in the event of such  Program  Event of Default,  the full amount
               which  would  be  payable  hereunder  by the  Company  if all the
               Obligations of all Borrowers were then due and payable.

7.02 ACCEPTANCE  OF  GUARANTY;  NO  SETOFFS.  The Company  waives  notice of the
     acceptance  of this  Guaranty  and of the  extension or  incurrence  of the
     Guaranteed Debt or any part thereof. The Company further waives all setoffs
     and counterclaims and presentment, protest, notice, filing of claims with a
     court in the event of  receivership,  bankruptcy or  reorganization  of any
     Borrower, demand or action on delinquency in respect of the Guaranteed Debt
     or any part  thereof,  including  any  right to  require  the  Agent or the
     Lenders  to sue any  Borrower,  any other  guarantor  or any  other  person
     obligated  with  respect to the  Guaranteed  Debt or any part  thereof,  or
     otherwise to enforce payment  thereof  against any collateral  securing the
     Guaranteed Debt or any part thereof.

7.03 NATURE OF GUARANTY;  CONTINUING,  ABSOLUTE AND  UNCONDITIONAL.  The Company
     hereby  agrees  that,  to the  fullest  extent  permitted  by law,  (a) its
     obligations hereunder shall be continuing, absolute and unconditional under
     any and all  circumstances  and not subject to any  reduction,  limitation,
     impairment, termination, defense (other than indefeasible payment in full),
     setoff,  counterclaim  or  recoupment  whatsoever  (all of which are hereby
     expressly waived by it to the fullest extent permitted by law),  whether by
     reason  of  any  claim  of any  character  whatsoever,  including,  without
     limitation,  any  claim  of  waiver,  release,  surrender,   alteration  or
     compromise and (b) the validity and  enforceability  of this Guaranty shall
     not be impaired or affected  by any of the  following:  (i) any  extension,


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     modification  or renewal of, or indulgence with respect to, or substitution
     for,  the  Guaranteed  Debt or any part thereof or any  agreement  relating
     thereto at any time;  (ii) any  failure or  omission to perfect or maintain
     any lien on, or  preserve  rights  to, any  security  or  collateral  or to
     enforce any right,  power or remedy with respect to the Guaranteed  Debt or
     any part  thereof or any  agreement  relating  thereto,  or any  collateral
     securing the Guaranteed  Debt or any part thereof;  (iii) any waiver of any
     right,  power or remedy or of any default  with  respect to the  Guaranteed
     Debt or any part thereof or any agreement  relating thereto or with respect
     to any collateral  securing the Guaranteed  Debt or any part thereof;  (iv)
     any release, surrender,  compromise,  settlement,  waiver, subordination or
     modification, with or without consideration, of any collateral securing the
     Guaranteed Debt or any part thereof,  any other  guaranties with respect to
     the Guaranteed  Debt or any part thereof,  or any other  obligations of any
     person or entity with respect to the  Guaranteed  Debt or any part thereof;
     (v) the  enforceability  or  validity  of the  Guaranteed  Debt or any part
     thereof or the  genuineness,  enforceability  or validity of any  agreement
     relating thereto or with respect to any collateral  securing the Guaranteed
     Debt or any part thereof;  (vi) the  application of payments  received from
     any source to the payment of indebtedness  other than the Guaranteed  Debt,
     any part  thereof or amounts  which are not covered by this  Guaranty  even
     though the Lenders  might  lawfully  have elected to apply such payments to
     any part or all of the Guaranteed  Debt or to amounts which are not covered
     by this  Guaranty;  (vii) the death,  insolvency,  bankruptcy  or any other
     change in the legal  status of any  Borrower;  (viii) any change in, or the
     imposition of, any law, decree,  regulation or other governmental act which
     does  or  might   impair,   delay  or  in  any  way  affect  the  validity,
     enforceability  or the payment when due of the  Guaranteed  Debt;  (ix) the
     failure of any Borrower to take any action  required in connection with the
     performance of the Guaranteed Debt; (x) the existence of any claim,  setoff
     or other rights which the Company may have at any time against any Borrower
     or any  other  guarantor  in  connection  herewith  or with  any  unrelated
     transaction;  (xi) the  disallowance  of all or any  portion  of any of the
     Lenders'  claims for repayment of the Guaranteed  Debt under section 502 or
     506 of the United States  Bankruptcy Code; (xii) any waiver by the Agent or
     Lenders of any  condition  precedent  set forth in Article  III  including,
     without  limitation,  any  disbursement  of funds to a Borrower who has not
     executed and delivered a Note or any other Loan Document to which he or she
     is a party or any disbursement of funds on the basis of a facsimile (rather
     than  original)  signature  for any Note or other Loan  Document  (it being
     understood  that upon the  disbursement of funds by the Agent or Lenders to
     the Company with respect to any Borrower  identified to the Agent  pursuant
     to Section 2.01(a) in the principal amount so identified for such Borrower,
     such amount  shall for all  purposes of this  Guaranty be treated as a Loan
     outstanding to the applicable  Borrower in accordance with the terms hereof
     and of the Note and shall be included in the Guaranteed  Debt, in each case
     without respect to satisfaction of any such condition precedent); or (xiii)
     any other fact or circumstance which might otherwise  constitute grounds at
     law or  equity  for the  discharge  or  release  of the  Company  from  its
     obligations hereunder, all whether or not the Company shall have had notice
     or knowledge of any act or omission  referred to in the  foregoing  clauses
     (i)  through  (xiii)  of this  Section.  It is  agreed  that the  Company's
     liability  hereunder  is  independent  of any  other  guaranties  or  other
     obligations  at any time in effect with respect to the  Guaranteed  Debt or
     any part thereof and that the Company's liability hereunder may be enforced
     regardless of the existence,  validity,  enforcement or  non-enforcement of
     any such other  guaranties  or other  obligations  or any  provision of any
     applicable law or regulation purporting to prohibit payment by any Borrower
     of the  Guaranteed  Debt in the manner  agreed  upon  among the Agent,  the
     Lenders and any Borrower. To the extent that, by operation of Section 16 of
     any Note or otherwise,  the Lenders are not entitled to collect any portion
     of the  Guaranteed  Debt in the amount and manner  provided for in any Note
     (such portion being the "Excess Amount"), the Company shall nevertheless be
     obligated to, and shall,  pay to the Lenders,  as additional  consideration
     for entering into this Agreement,  funding the Loans and thereby benefiting
     the  Company,  an amount  equal to such  Excess  Amounts.  Such  additional
     consideration  shall be paid  upon  demand  made on or after  the date such
     Excess Amount was otherwise due.



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<PAGE>

7.04 DEALINGS WITH BORROWERS.  In addition to the Guaranteed Debt, credit may be
     granted or  continued  from time to time by the  Lenders  to the  Borrowers
     without  notice to or  authorization  from the  Company  regardless  of any
     Borrower's  financial  or other  condition at the time of any such grant or
     continuation.  Neither the Agent nor any Lender shall have an obligation to
     disclose  or discuss  with the  Company  its  assessment  of the  financial
     condition of any Borrower.

7.05 SUBROGATION. The Company shall be subrogated to all rights of the Agent and
     the Lenders  against a Borrower in respect of any amounts paid to the Agent
     and the Lenders by the Company in respect of such Borrower  pursuant to the
     provisions  hereof;  provided,  however,  that  the  Company  shall  not be
     entitled  to enforce or to receive  any  payments  arising out of, or based
     upon, such right of subrogation with respect to a Borrower until all of the
     principal of and interest on such Borrower's  Note, if applicable,  and all
     other Obligations of such Borrower, have been paid in full. Notwithstanding
     the  foregoing,  the  Company  shall have no  subrogation  rights  (and the
     Company  acknowledges it has no interest in) any of the Collateral  pledged
     by any Borrower under such Borrower's Pledge Agreement.

7.06 RIGHTS TO  PAYMENTS,  ETC. In the event that  acceleration  of the time for
     payment  of any of the  Guaranteed  Debt is  stayed  upon  the  insolvency,
     bankruptcy  or  reorganization  of any  Borrower,  or  otherwise,  all such
     amounts shall  nonetheless be payable by the Company  forthwith upon demand
     by the Agent or the Required  Lenders.  The Company further agrees that, to
     the extent  that any  Borrower  makes a payment or  payments  to any of the
     Lenders on the  Guaranteed  Debt,  or the Agent or the Lenders  receive any
     proceeds of  collateral  securing the  Guaranteed  Debt,  which  payment or
     receipt  of  proceeds  or any part  thereof  is  subsequently  invalidated,
     declared  to be  fraudulent  or  preferential,  set aside or required to be
     returned or repaid to any Borrower, its estate, trustee,  receiver,  debtor
     in  possession  or any other  party,  including,  without  limitation,  the
     Company,  under any  insolvency  or bankruptcy  law,  state or federal law,
     common law or equitable cause,  then to the extent of such payment,  return
     or repayment,  the obligation or part thereof which has been paid,  reduced
     or satisfied by such amount shall be reinstated and continued in full force
     and  effect  as of  the  date  when  such  initial  payment,  reduction  or
     satisfaction occurred.

7.07 TAXES. Any taxes (excluding  federal income taxes and other income taxes on
     the  overall  net  income  of  the  Agent  or  any  Lender  imposed  by the
     jurisdiction  in which the Agent or such Lender is  incorporated or has its
     principal  place of  business)  or other  similar  assessments  or  charges
     payable or ruled payable by any  governmental  authority in respect of this
     Agreement  or any of the other Loan  Documents  pertaining  to the  Company
     shall be paid by the Company, together with interest and penalties, if any.
     Any payments  made by the Company under this  Agreement  shall be made free
     and clear of, and without  deduction or  withholding  for or on account of,
     any  present  or future  income,  stamp or other  taxes,  levies,  imposts,
     duties,  charges,  fees,  deductions  or  withholdings,  now  or  hereafter
     imposed,  levied,  collected,  withheld  or  assessed  by any  Governmental
     Authority  (excluding  taxes  imposed  on its  overall  net  income  by the
     jurisdiction  in which the Agent or such Lender is  incorporated or has its
     principal place of business)  ("Taxes").  If any such Taxes are required to
     be withheld from any amounts payable to the Agent or any Lender  hereunder,
     the amounts so payable to the Agent or such Lender  shall be  increased  to
     the extent necessary to yield to the Agent or such Lender (after payment of


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     all Taxes)  interest or any such other  amounts  payable  hereunder  at the
     rates or in the amounts  specified in or pursuant to this  Agreement or the
     Notes,  as  applicable.  Whenever any Taxes are payable by the Company,  as
     promptly as practicable  thereafter the Company shall send to the Agent for
     its own  account or for the account of such  Lender,  as the case may be, a
     certified  copy of an  original  official  receipt  received by the Company
     showing payment thereof.  If the Company fails to pay any Taxes when due to
     the appropriate taxing authority or fails to remit the required receipts or
     other required documentary evidence,  the Company shall indemnify the Agent
     and the Lenders for any incremental  taxes,  interest or penalties that may
     become  payable by the Agent or any Lender as a result of any such failure.
     The  agreements  in this Section 7.07 shall  survive the payment in full of
     all amounts payable under this Agreement.

7.08 SALE AND RELEASE OF PLEDGED SHARES.

     (a)  Sale of Pledged Shares. Notwithstanding any provision set forth in any
          of the Loan Documents to the contrary and subject to Section  7.08(f),
          the Agent and each Lender agrees that after the  occurrence and during
          the continuance of a Borrower Event of Repayment relating specifically
          to any Borrower (and not to a Program Event of Default), the effect of
          which is to  cause  the  Obligations  of such  Borrower  to be due and
          payable,  subject to the provisions of Sections 7.08(b),  (d), and (f)
          below,  it will not demand  that the  Company  pay any  portion of the
          Guaranteed  Debt with respect to such  Borrower  until after the Agent
          has  used  reasonable  efforts  to sell  the  Pledged  Shares  of such
          Borrower,  such  sale to be  consummated  in one or a  series  of open
          market  transactions  through  one or  more  reputable  broker-dealers
          (including  any Bank One  affiliate)  at the then fair market value of
          such Pledged Shares.

     (b)  Conditions to Sale of Pledged Shares.  The obligation of the Agent and
          Lenders not to demand payment  hereunder  pursuant to Section  7.08(a)
          shall expire five Business  Days after the Agent has  commenced  using
          its  reasonable  efforts  to sell the  applicable  Pledged  Shares  as
          provided in Section 7.08(a). Additionally,  such obligation is subject
          to the following conditions:

          (i)  none of the  following  has occurred at the time of such Borrower
               Event of Repayment or shall occur thereafter:

                    (A) a  suspension  or  material  limitation  in  trading  in
               securities  generally  or  trading  in the  Common  Stock  of the
               Company on the New York Stock Exchange or any other exchange upon
               which the Common  Stock of the Company may then be traded;

                    (B) a general moratorium on commercial banking activities in
               New  York  is   declared   by  any  Federal  or  New  York  State
               authorities;

                    (C) the  Agent is  prohibited  or  materially  limited  from
               selling  the  Pledged  Shares as a result of any federal or state
               securities  laws  (including,   without  limitation,   the  rules
               promulgated  thereunder  relating to the  disclosure  of material
               information);   or

                    (D)  any  other  event   (including,   without   limitation,
               commencement of any bankruptcy or insolvency action,  suit, other
               action or  litigation,  filing of any claim or any other  similar
               proceeding  or any  change in any  applicable  law) has  occurred
               which,  in the reasonable  opinion of the Agent,  would prohibit,
               have a material  adverse effect on, or materially  limit or delay
               the Agent's ability to sell the Pledged Shares as contemplated by
               the terms of Section  7.08.

          (ii) The Company agrees that in any sale of any of the Pledged Shares,
               the  Agent  is  authorized  to  comply  with  any  limitation  or
               restriction  in  connection  with such sale as counsel may advise
               the  Agent  is  necessary,  in the  reasonable  opinion  of  such
               counsel,  in order to  avoid  any  violation  of  applicable  law
               (including,  without limitation,  compliance with such procedures
               as may restrict the number of prospective bidders and purchasers,
               require that such prospective bidders and purchasers have certain
               qualifications,   and  restrict  such  prospective   bidders  and
               purchasers to persons who will  represent and agree that they are
               purchasing  for their own account for  investment  and not with a
               view to the  distribution  or resale of such  Collateral),  or in
               order  to  obtain  any  required  approval  of the sale or of the
               purchaser by any governmental  regulatory  authority or official,
               and the Company  further  agrees that such  compliance  shall not


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               result in such sale being  considered  or deemed not to have been
               made in a commercially  reasonable manner, nor shall the Agent be
               liable or accountable to the Company for any discount  allowed by
               reason  of  the  fact  that  such  Pledged  Shares  are  sold  in
               compliance with any such limitation or restriction.

          (iii)The Company  further  agrees to indemnify  and hold  harmless the
               Agent  and the  Lenders  and each of their  respective  officers,
               directors,  employees,  agents,  successors and assigns,  and any
               Person in  control of any  thereof,  from and  against  any loss,
               liability,   claim,  damage  and  expense,   including,   without
               limitation, reasonable attorneys' fees actually incurred (in this
               paragraph  collectively  called the  "Indemnified  Liabilities"),
               under federal and state  securities  laws or otherwise  resulting
               from the action or failure to act by the Company or any Borrower;
               provided,  that  no  such  Person  shall  have  the  right  to be
               indemnified  hereunder  for its own gross  negligence  or willful
               misconduct as determined by a court of competent jurisdiction.

     (c)  Release of Pledged  Shares.  The Agent agrees that, so long as none of
          the events set forth in Section 7.08(b)(i) has occurred,  it shall not
          release  any of the  Pledged  Shares  of any  Borrower  from  the Lien
          granted under the Pledge Agreement until after the termination of this
          Agreement  and the Guaranty of the Company  hereunder  with respect to
          such  Borrower.  Notwithstanding  the  foregoing,  the Company and the
          Lenders  agree that the Agent  shall be  entitled  to (i)  release the
          Pledged Shares of such Borrower if such Pledged Shares are replaced by
          a like number of shares of  additional  Common  Stock of the  Company,
          (ii) sell the  Pledged  Shares  pursuant  to  Section  7.08(a),  (iii)
          subject to the  application  of the net  proceeds  of such sale to the
          Obligations of a Borrower in accordance  with Section  3(d)(iv) of the
          Pledge  Agreement,  sell or release for sale any or all of the Pledged
          Shares of such  Borrower  upon the request of such  Borrower  and (iv)
          release any of the Pledged Shares in any other circumstances which the
          Lenders deem appropriate in their sole and absolute discretion.

     (d)  Borrower  Event of  Repayment.  The Company  hereby  acknowledges  and
          agrees  that  Sections  7.08(a) and (c) shall not apply to any Program
          Event of Default or a Borrower Event of Repayment set forth in Section
          5(a) of the  Notes  occurring  on the  Maturity  Date  and,  upon  the
          occurrence  of a Program  Event of Default or such  Borrower  Event of
          Repayment,  the Agent expressly reserves its rights and remedies under
          this Agreement to demand  payment  hereunder to satisfy the Guaranteed
          Debt and the  Guaranty  of the  Company  hereunder  whether or not the
          Agent has sold or attempted to sell the Pledged Shares of any Borrower
          or  otherwise  exercised  its  rights  and  remedies  under any Pledge
          Agreement or any other Loan Document.  Furthermore  nothing  contained
          herein shall be deemed to prohibit or limit in any way  whatsoever the
          Agent's or any Lender's right or ability to receive its portion of the
          assets of the  Company  upon the  exercise by the agent or the lenders
          under the Existing Credit Agreement of their rights and remedies under
          the  Existing  Credit  Agreement  and related  documents  or any other
          creditor of the Company.

     (e)  Application of Excess Funds. If after compliance by the Agent with the
          provisions set forth in Section 7.08(a), any Obligations remain unpaid
          with respect to any applicable Borrower, any funds of the Company held
          by the Agent may be applied by the Agent  against  the  payment of the
          Obligations of such Borrower.  The Agent, prior to applying such funds
          against the Obligations of such Borrower,  will certify to the Company
          (a) if the  Pledged  Shares  of such  Borrower  are sold  pursuant  to
          Section 7.08(a),  the net proceeds (including a calculation thereof in
          reasonable detail) received by the Agent from the sale of such Pledged
          Shares and (b) if the  Pledged  Shares of such  Borrower  are not sold
          pursuant to Section 7.08(a), the reason or reasons why such sale could
          not be accomplished.  Any funds remaining after application thereof to
          the  Obligations  as set forth above shall be returned to the Company.
          The Agent  agrees  that it shall  deliver  to the  Company,  after the
          application  of such  funds to the  Obligations  of such  Borrower,  a
          calculation in reasonable  detail of the  Obligations of such Borrower
          (including  principal  and interest of the Loans and any Early Payment
          Fees with respect to such Borrower) and the  application of such funds
          thereto.



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     (f)  No   Requirement   to  Comply   with   Section   7.08(a)   in  Certain
          Circumstances.  Notwithstanding the provisions of Section 7.08(a), the
          Agent shall not be  required to attempt to sell the Pledged  Shares of
          any Borrower in the manner  contemplated  by Section  7.08(a) prior to
          demanding  payment  from the  Company in  respect  of such  Borrower's
          Obligations  if (a) the Agent would not be legally  permitted to do so
          by reason of restrictions imposed by the United States Bankruptcy Code
          (it being  understood  that the Agent shall not be  obligated  to seek
          relief  from any  "automatic  stay" or similar  restriction),  (b) the
          Agent  would  be  required  to  comply  with any  restrictions  on the
          immediate sale of such Pledged  Shares  imposed by federal  securities
          laws or  regulations,  (c) in respect of the Loan of any Borrower,  if
          the Agent shall not have received (i)  counterparts,  duly executed by
          such Borrower,  of all documents  contemplated by this Agreement to be
          executed by such  Borrower  or (ii) a duly  perfected  first  priority
          security  interest  in all  shares  of  Common  Stock  of the  Company
          purchased  by such  Borrower  with  proceeds  of such Loans or (d) the
          Agent or the Required  Lenders decide in their sole  discretion not to
          attempt to sell any Pledged  Shares.  The decision of the Agent or the
          Required  Lenders  to not  attempt  to sell the  Pledged  Share of any
          Borrower shall not negate, release or otherwise affect the Guaranty.


7.09 MISCELLANEOUS.

     (a)  Any  determination by a court of competent  jurisdiction of the amount
          of any  Guaranteed  Debt owing by any Borrower to the Lenders shall be
          conclusive  and  binding on the  Company  irrespective  of whether the
          Company was a party to the suit or action in which such  determination
          was made.

     (b)  Subject  to the  provisions  of  Section  7.06,  this  Guaranty  shall
          continue in effect until this Agreement has terminated, the Guaranteed
          Debt has been paid in full and the other  conditions  of this Guaranty
          have been satisfied.

     (c)  In  addition  to and  without  limitation  of any  rights,  powers  or
          remedies of the Agent or the Lenders  under  applicable  law, any time
          after  maturity of the Guaranteed  Debt,  whether by  acceleration  or
          otherwise,  the Agent or the Lenders  may,  in their sole  discretion,
          with  notice  after  the fact to the  Company  and  regardless  of the
          acceptance  of any  security or  collateral  for the  payment  hereof,
          appropriate  and apply toward the payment of the  Guaranteed  Debt (i)
          any  indebtedness  due or to become due from any of the Lenders to the
          Company and (ii) any moneys,  credits or other  property  belonging to
          the Company  (including all account balances,  whether  provisional or
          final and whether or not  collected or  available  but  excluding  any
          Margin Stock) at any time held by or coming into the possession of any
          of the Agent or any Lender whether for deposit or otherwise.

     (d)  Wherever   possible,   each   provision  of  this  Guaranty  shall  be
          interpreted  in  such  manner  as  to be  effective  and  valid  under
          applicable  law,  but if any  provision  of  this  Guaranty  shall  be
          prohibited  by or invalid  under  such law,  such  provision  shall be
          ineffective to the extent of such  prohibition  or invalidity  without
          invalidating   the  remainder  of  such  provision  or  the  remaining
          provisions of this Guaranty.




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                                   ARTICLE VIII

                                    THE AGENT

8.01 APPOINTMENT;  NATURE OF  RELATIONSHIP.  Bank One, NA is hereby appointed by
     each of the Lenders as its contractual  representative  (herein referred to
     as the "Agent")  hereunder and under each other Loan Document,  and each of
     the  Lenders  irrevocably  authorizes  the Agent to act as the  contractual
     representative  of such  Lender  with the rights and duties  expressly  set
     forth  herein and in the other Loan  Documents.  The Agent agrees to act as
     such contractual  representative  upon the express conditions  contained in
     this Article VIII.  Notwithstanding the use of the defined term "Agent," it
     is  expressly  understood  and  agreed  that the  Agent  shall not have any
     fiduciary responsibilities to any Lender by reason of this Agreement or any
     other Loan Document and that the Agent is merely acting as the  contractual
     representative  of the Lenders with only those duties as are  expressly set
     forth in this  Agreement and the other Loan  Documents.  In its capacity as
     the  Lenders'  contractual  representative,  the Agent (i) does not  hereby
     assume  any   fiduciary   duties  to  any  of  the   Lenders,   (ii)  is  a
     "representative"  of the Lenders within the meaning of Section 1-201 of the
     Uniform  Commercial Code and (iii) is acting as an independent  contractor,
     the rights and duties of which are limited to those  expressly set forth in
     this  Agreement and the other Loan  Documents.  Each of the Lenders  hereby
     agrees to assert no claim  against  the Agent on any  agency  theory or any
     other theory of liability for breach of fiduciary duty, all of which claims
     each Lender hereby waives.

8.02 POWERS.  The Agent shall have and may  exercise  such powers under the Loan
     Documents as are  specifically  delegated to the Agent by the terms of each
     thereof,  together with such powers as are reasonably  incidental  thereto.
     The Agent shall have no implied duties to the Lenders, or any obligation to
     the Lenders to take any action  thereunder  except any action  specifically
     provided by the Loan Documents to be taken by the Agent.

8.03 General  IMMUNITY.  Neither the Agent nor any of its  directors,  officers,
     employees,  or agents in their  capacity  as  representatives  of the Agent
     shall be liable to the Company,  the Lenders or any Borrower for any action
     taken or  omitted  to be taken by it or them  hereunder  or under any other
     Loan Document or in connection  herewith or therewith  except to the extent
     such action or inaction is determined in a final non-appealable judgment by
     a court of competent  jurisdiction to have arisen from the gross negligence
     or willful misconduct of such Person.

8.04 NO RESPONSIBILITY  FOR LOANS,  RECITALS, ETC.  Neither the Agent nor any of
     its directors,  officers,  agents or employees  shall be responsible for or
     have any duty to  ascertain,  inquire  into,  or verify (a) any  statement,
     warranty or representation made in connection with any Loan Document or any
     borrowing  hereunder;  (b)  the  performance  or  observance  of any of the
     covenants or agreements of any obligor under any Loan Document,  including,
     without  limitation,  any  agreement  by an obligor to furnish  information
     directly to each Lender; (c) the satisfaction of any condition specified in
     Article III, except receipt of items required to be delivered solely to the
     Agent;  (d) the  existence or possible  existence  of any Program  Event of
     Default,  Unmatured  Default  or  Borrower  Event  of  Repayment;  (e)  the
     validity, enforceability,  effectiveness, sufficiency or genuineness of any
     Loan Document or any other  instrument  or writing  furnished in connection
     therewith; (f) the value, sufficiency,  creation, perfection or priority of
     any Lien in any collateral security;  or (g) the financial condition of any
     Borrower or the Company or any of its Subsidiaries. The Agent shall have no
     duty to  disclose  to the Lenders  information  that is not  required to be
     furnished  by the  Company  to the Agent at such time,  but is  voluntarily
     furnished  by the Company to the Agent  (either in its capacity as Agent or
     in its individual capacity).



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8.05 ACTION ON  INSTRUCTIONS  OF LENDERS.  The Agent shall in all cases be fully
     protected in acting, or in refraining from acting,  hereunder and under any
     other Loan Document in accordance with written  instructions  signed by the
     Required Lenders,  and such instructions and any action taken or failure to
     act pursuant thereto shall be binding on all of the Lenders and all holders
     of Notes.  The Lenders hereby  acknowledge that the Agent shall be under no
     duty to take any discretionary  action permitted to be taken by it pursuant
     to the  provisions of this  Agreement or any other Loan Document  unless it
     shall be requested in writing to do so by the Required  Lenders.  The Agent
     shall be  fully  justified  in  failing  or  refusing  to take  any  action
     hereunder  and under  any  other  Loan  Document  unless it shall  first be
     indemnified to its satisfaction by the Lenders Pro-rata against any and all
     liability,  cost and  expense  that it may  incur by  reason  of  taking or
     continuing to take any such action.

8.06 EMPLOYMENT  OF AGENTS AND COUNSEL.  The Agent may execute any of its duties
     as Agent  hereunder  and  under  any  other  Loan  Document  by or  through
     employees, agents, and attorneys-in-fact and shall not be answerable to the
     Lenders   for  the   default   or   misconduct   of  any  such   agents  or
     attorneys-in-fact  selected by it with reasonable  care. The Agent shall be
     entitled  to advice  of  counsel  concerning  the  contractual  arrangement
     between the Agent and the Lenders and all matters pertaining to the Agent's
     duties hereunder and under any other Loan Document.

8.07 RELIANCE ON  DOCUMENTS;  COUNSEL.  The Agent shall be entitled to rely upon
     any  Note,  notice,  consent,  certificate,  affidavit,  letter,  telegram,
     statement,  paper or document  believed by it to be genuine and correct and
     to have  been  signed or sent by the  proper  person or  persons,  and,  in
     respect to legal  matters,  upon the  opinion of  counsel  selected  by the
     Agent, which counsel may be employees of the Agent.

8.08 AGENT'S  REIMBURSEMENT AND INDEMNIFICATION.  The Lenders agree to reimburse
     and  indemnify  the  Agent  ratably  in  proportion  to  their   respective
     Commitments (or, if the Commitments have been terminated,  in proportion to
     their  Commitments  immediately  prior  to  such  termination)  (a) for any
     amounts not  reimbursed by the Company or the Borrowers for which the Agent
     is entitled to reimbursement by the Company or the Borrowers under the Loan
     Documents,  (b) for any other  expenses  incurred by the Agent on behalf of
     the Lenders,  in  connection  with the  preparation,  execution,  delivery,
     administration  and enforcement of the Loan Documents  (including,  without
     limitation,  for any expenses  incurred by the Agent in connection with any
     dispute  between  the Agent and any  Lender or  between  two or more of the
     Lenders)  and  (c)  for  any  liabilities,  obligations,  losses,  damages,
     penalties,  actions,  judgments, suits, costs, expenses or disbursements of
     any kind and nature  whatsoever  which may be imposed  on,  incurred  by or
     asserted  against  the Agent in any way  relating  to or arising out of the
     Loan Documents or any other document  delivered in connection  therewith or
     the transactions contemplated thereby (including,  without limitation,  for
     any such amounts  incurred by or asserted  against the Agent in  connection
     with any dispute between the Agent and any Lender or between two or more of
     the Lenders),  or the enforcement of any of the terms of the Loan Documents
     or of any such other documents, provided that no Lender shall be liable for
     any of the foregoing to the extent any of the foregoing is found in a final
     non-appealable  judgment  by a  court  of  competent  jurisdiction  to have
     resulted from the gross negligence or willful  misconduct of the Agent. The
     obligations of the Lenders under this Section 8.08 shall survive payment of
     the Obligations and termination of this Agreement.

8.09 NOTICE OF  DEFAULT.  The Agent  shall  not be deemed to have  knowledge  or
     notice of the occurrence of any Program Event of Default, Unmatured Default
     or Borrower Event of Repayment unless the Agent has received written notice
     from a Lender or the Company  referring to this Agreement  describing  such
     Program Event of Default,  Unmatured Default or Borrower Event of Repayment
     and stating  that such notice is a "notice of  default".  In the event that
     the Agent  receives  such a notice,  the Agent  shall  give  prompt  notice
     thereof to the Lenders.



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8.10 RIGHTS AS A LENDER.  In the  event the Agent is a Lender,  the Agent  shall
     have the same rights and powers hereunder and under any other Loan Document
     with respect to its Commitment and its Loans as any Lender and may exercise
     the  same as  though  it were  not the  Agent,  and the  term  "Lender"  or
     "Lenders" shall, at any time when the Agent is a Lender, unless the context
     otherwise  indicates,  include the Agent in its  individual  capacity.  The
     Agent and its  Affiliates  may  accept  deposits  from,  lend money to, and
     generally engage in any kind of trust,  debt, equity or other  transaction,
     in  addition  to those  contemplated  by this  Agreement  or any other Loan
     Document,  with the  Company,  any of its  Subsidiaries  or any Borrower in
     which the Company,  or such  Subsidiary or such Borrower is not  restricted
     hereby from engaging with any other Person.  The Agent,  in its  individual
     capacity, is not obligated to remain a Lender.

8.11 LENDER CREDIT DECISION. Each Lender acknowledges that it has, independently
     and without  reliance upon the Agent,  the Arranger or any other Lender and
     based on the  financial  statements  prepared by the Company and such other
     documents and information as it has deemed appropriate, made its own credit
     analysis  and  decision  to enter  into this  Agreement  and the other Loan
     Documents.  Each Lender also acknowledges  that it will,  independently and
     without reliance upon the Agent, the Arranger or any other Lender and based
     on such documents and information as it shall deem appropriate at the time,
     continue to make its own credit  decisions  in taking or not taking  action
     under this Agreement and the other Loan Documents.

8.12 SUCCESSOR  AGENT. The Agent may resign at any time by giving written notice
     thereof to the Lenders and the Company,  such  resignation  to be effective
     upon the  appointment  of a successor  Agent or, if no successor  Agent has
     been  appointed,  forty-five  days after the retiring Agent gives notice of
     its  intention  to  resign.  The Agent may be  removed  at any time with or
     without  cause by written  notice  received by the Agent from the  Required
     Lenders, such removal to be effective on the date specified by the Required
     Lenders.  Upon any such resignation or removal,  the Required Lenders shall
     have the right to  appoint,  on behalf of the Company  and the  Lenders,  a
     successor  Agent. If no successor Agent shall have been so appointed by the
     Required  Lenders  within  thirty days after the resigning  Agent's  giving
     notice of its intention to resign, then the resigning Agent may appoint, on
     behalf of the Company and the Lenders,  a successor Agent.  Notwithstanding
     the previous sentence, the Agent may at any time without the consent of the
     Company or any Lender,  appoint any of its Affiliates which is a commercial
     bank as a  successor  Agent  hereunder.  If the Agent has  resigned or been
     removed and no successor Agent has been appointed,  the Lenders may perform
     all the  duties of the  Agent  hereunder  and the  Company  shall  make all
     payments in respect of the Obligations to the applicable Lender and for all
     other  purposes  shall deal directly with the Lenders.  No successor  Agent
     shall be deemed to be appointed  hereunder  until such successor  Agent has
     accepted the  appointment.  Any such successor  Agent shall be a commercial
     bank having capital and retained  earnings of at least  $100,000,000.  Upon
     the acceptance of any appointment as Agent hereunder by a successor  Agent,
     such successor Agent shall thereupon  succeed to and become vested with all
     the  rights,  powers,  privileges  and duties of the  resigning  or removed
     Agent.  Upon the  effectiveness of the resignation or removal of the Agent,
     the  resigning  or removed  Agent shall be  discharged  from its duties and
     obligations hereunder and under the Loan Documents. After the effectiveness
     of the  resignation or removal of an Agent,  the provisions of this Article
     VIII shall  continue  in effect for the benefit of such Agent in respect of
     any  actions  taken or omitted to be taken by it while it was acting as the
     Agent hereunder and under the other Loan Documents.

8.13 NOTES.  The Agent  shall  retain  possession  of the Notes on behalf of the
     Lenders. Each Lender shall be entitled, upon request, to examine or receive
     a copy of any  Note.  The  Agent  shall  have  only  the  duty to  exercise
     reasonable care in the custody and  preservation  of the Notes,  which duty
     shall  be  fully  satisfied  if the  Agent  accords  such  Notes  treatment
     substantially  the same as that which it accords similar  property owned by
     it. If any Borrower has issued  Replacement  Notes (as defined in the Note)
     pursuant  to  Section 15 of his or her Note,  then upon the  request of any
     Lender the Agent shall deliver to such Lender the Replacement  Note payable
     to its order.



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8.14 AGENT'S FEE. The Company  agrees to pay to the Agent,  for its own account,
     the fees agreed to by the Company and Bank One pursuant to that certain fee
     letter dated March 21, 2000, or as otherwise agreed from time to time.

8.15 DELEGATION TO AFFILIATES.  The Company and the Lenders agree that the Agent
     may  delegate  any  of  its  duties  under  this  Agreement  to  any of its
     Affiliates.  Any such Affiliate (and such Affiliate's directors,  officers,
     agents  and  employees)  which  performs  duties  in  connection  with this
     Agreement  shall be entitled to the same  benefits of the  indemnification,
     waiver and other protective provisions to which the Agent is entitled under
     Articles VIII and XII.


                                   ARTICLE IX

                                RATABLE PAYMENTS

9.01 RATABLE  PAYMENTS.  If any  Lender,  whether  by setoff or  otherwise,  has
     payment made to it upon its Advances (other than payments received pursuant
     to Section 2.05 or Section 12.08) in a greater proportion than its Pro-rata
     share of all such Loans,  such Lender  agrees,  promptly  upon  demand,  to
     purchase  a portion  of the Loans  held by the other  Lenders so that after
     such purchase each Lender will hold its ratable proportion of Loans. If any
     Lender, whether in connection with setoff or amounts which might be subject
     to setoff or otherwise,  receives  collateral or other  protection  for its
     Obligations  or such  amounts  which may be subject to setoff,  such Lender
     agrees,  promptly upon demand,  to take such action necessary such that all
     Lenders share in the benefits of such  collateral  ratably in proportion to
     their Loans.  In case any such payment is  disturbed by legal  process,  or
     otherwise, appropriate further adjustments shall be made.


                                    ARTICLE X

                BENEFIT OF AGREEMENT; ASSIGNMENTS; PARTICIPATIONS

10.01 SUCCESSORS  AND ASSIGNS.  The terms and provisions  of the Loan  Documents
     shall be  binding  upon and inure to the  benefit  of the  Company  and the
     Lenders  and their  respective  successors  and  assigns,  except  that the
     Company shall not have the right to assign its rights or obligations  under
     the Loan Documents, provided that any assignment by any Lender must be made
     in compliance with Section 10.03.  Notwithstanding  the preceding sentence,
     any  Lender may at any time,  without  the  consent  of the  Company or the
     Agent, assign all or any portion of its rights under this Agreement and its
     Notes to a Federal Reserve Bank; provided, however, that no such assignment
     to a Federal  Reserve  Bank shall  release the  transferor  Lender from its
     obligations  hereunder.  The  Agent  may treat the payee of any Note as the
     owner  thereof (to the extent of its  Pro-rata  interest  therein)  for all
     purposes  hereof unless and until such payee complies with Section 10.03 in
     the case of an assignment thereof or, in the case of any other transfer,  a
     written  notice of the  transfer is filed with the Agent.  Any  assignee or
     transferee  of a Note agrees by  acceptance  thereof to be bound by all the
     terms and  provisions  of the Loan  Documents.  Any  request,  authority or
     consent of any  Person,  who at the time of making  such  request or giving
     such  authority or consent is the holder of any Note,  shall be  conclusive
     and binding on any subsequent  holder,  transferee or assignee of such Note
     or of any Note or Notes issued in exchange therefor.

10.02 PARTICIPATIONS.

     (a)  Permitted Participants; Effect. Any Lender may, in the ordinary course
          of its business and in  accordance  with  applicable  law, at any time
          sell  to  one  or  more  banks  or  other  entities   ("Participants")
          participating  interests in any Advance owing to such Lender, any Note
          held by or payable to such Lender or any other interest of such Lender
          under the Loan Documents. In the event of any such sale by a Lender of


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<PAGE>

          participating  interests to a Participant,  such Lender's  obligations
          under the Loan  Documents  shall remain  unchanged,  such Lender shall
          remain  solely  responsible  to  the  other  parties  hereto  for  the
          performance of such  obligations,  such Lender shall remain the holder
          of any such  Note for all  purposes  under  the  Loan  Documents,  all
          amounts  payable  by  the  Company  under  this  Agreement  or by  the
          Borrowers  under the Notes shall be  determined  as if such Lender had
          not sold such participating  interests, and the Company, the Borrowers
          and the Agent shall  continue to deal  solely and  directly  with such
          Lender in connection with such Lender's  rights and obligations  under
          the Loan Documents.

     (b)  Voting  Rights.  Each Lender  shall  retain the sole right to approve,
          without the consent of any Participant, any amendment, modification or
          waiver  of  any  provision  of  the  Loan  Documents  other  than  any
          amendment,   modification   or  waiver   which   effects  any  of  the
          modifications  referenced  in clauses  (a)(i)  through  (v) of Section
          12.01.

     (c)  Benefit of Setoff.  The Company agrees that each Participant  shall be
          deemed to have the right of setoff  provided  in  Section  7.08(c)  in
          respect of its participating  interest in amounts owing under the Loan
          Documents  to the same  extent as if the  amount of its  participating
          interest  were  owing  directly  to  it as a  Lender  under  the  Loan
          Documents; provided, that each Lender shall retain the right of setoff
          provided   in  Section   7.08(c)   with   respect  to  the  amount  of
          participating interests sold to each Participant. The Lenders agree to
          share with each Participant,  and each Participant,  by exercising the
          right of setoff provided in Section 7.08(c), agrees to share with each
          Lender,  any amount received  pursuant to the exercise of its right of
          setoff,  such amounts to be shared in accordance  with Section 9.01 as
          if each Participant were a Lender.

10.03 ASSIGNMENTS.

     (a)  Permitted  Assignments.  Any Lender may, in the ordinary course of its
          business and in accordance  with applicable law, at any time assign to
          one or more banks or other entities  ("Purchasers") all or any part of
          its rights and  obligations  under the Loan  Documents,  provided that
          with  respect  to any  partial  assignment,  except  as the  Agent may
          otherwise  agree,  such Lender ratably  assigns its interest in all of
          the Notes and, in the case of an assignment to a Person which is not a
          Lender or an Affiliate of a Lender,  such  assignment  shall be in the
          minimum  amount  of  $5,000,000  or,  if  less,  all of the  assigning
          Lender's   interests   in  the  Notes.   Such   assignment   shall  be
          substantially  in the form from time to time specified by the Agent or
          in such other  form as may be agreed to by the  parties  thereto.  The
          consent  of the Agent and,  so long as no Program  Event of Default is
          pending, the Company shall be required prior to an assignment becoming
          effective  with  respect  to a  Purchaser  which is not a Lender or an
          Affiliate  thereof.   Such  consent,   in  each  case,  shall  not  be
          unreasonably  withheld in the case of an  assignment to a Person which
          is an Eligible Assignee.

     (b)  Effect;  Effective Date. Upon (a) delivery to the Agent of a notice of
          assignment,  substantially  in the form from time to time specified by
          the Agent (a  "Notice  of  Assignment"),  together  with any  consents
          required by Section  10.03(a),  and (b) payment of a $3,500 fee to the
          Agent by the transferor  Lender for processing such  assignment,  such
          assignment  shall become  effective on the effective date specified in
          such Notice of  Assignment.  On and after the  effective  date of such
          assignment,  (a) such  Purchaser  shall for all  purposes  be a Lender
          party to this  Agreement and any other Loan  Document  executed by the
          Lenders  and shall  have all the rights  and  obligations  of a Lender
          under the Loan Documents, to the same extent as if it were an original
          party  hereto,  and (b) the  transferor  Lender shall be released with


                                      157
<PAGE>

          respect to the  percentage  of the Loans  assigned  to such  Purchaser
          without any further  consent or action by the Company,  the Borrowers,
          the Lenders or the Agent. Upon the consummation of any assignment to a
          Purchaser  pursuant to this Section 10.03(b),  the transferor  Lender,
          the Agent,  the  Borrowers  and the  Company  shall  make  appropriate
          arrangements so that  replacement  Notes are issued to the Agent to be
          held on  behalf  of  such  transferor  Lender  and new  Notes  or,  as
          appropriate,  replacement Notes, are issued to the Agent to be held on
          behalf of such Purchaser, in each case in principal amounts reflecting
          their   percentage  of  the  Loans,  as  adjusted   pursuant  to  such
          assignment.

10.04 DISSEMINATION  OF  INFORMATION.  The Company  authorizes  each  Lender  to
     disclose to any  Participant or Purchaser or any other Person  acquiring an
     interest in the Loan  Documents by  operation of law (each a  "Transferee")
     and any  prospective  Transferee  any and all  information in such Lender's
     possession concerning the creditworthiness of the Company, its Subsidiaries
     and the  Borrowers,  provided  such  Person  agrees in writing to keep such
     information  confidential  and use the same only for the  purpose of making
     credit determinations in connection with the financing  contemplated hereby
     and to enforce  rights it may have,  except that such  Person  shall not be
     restricted  from  disclosing  such  information  as is (a)  required  to be
     disclosed to any  regulatory  or  administrative  body or  commission,  (b)
     required to be disclosed by subpoena or similar  process of applicable law,
     (c) disclosed to counsel, auditors, and other professional advisors used by
     such Person on a need-to-know basis, or (d) deemed necessary by such Person
     to be disclosed in conjunction  with any litigation  between the Company or
     any  Borrower and such Person,  or relating to the  financing  contemplated
     hereby.

10.05 TAX  TREATMENT. If any interest in any Loan Document is transferred to any
     Transferee which is organized under the laws of any jurisdiction other than
     the United States of America or any State thereof,  the  transferor  Lender
     shall cause such Transferee,  concurrently  with the  effectiveness of such
     transfer, to comply with the provisions of Section 12.16.


                                   ARTICLE XI

                                     NOTICES

11.01 GIVING NOTICE.  All notices and other communications provided to any party
     hereto under this Agreement or any other Loan Document shall be in writing,
     by  facsimile,  first class U.S. mail or courier and addressed or delivered
     to such party at its  address set forth  below its  signature  hereto or at
     such other  address as may be  designated  by such party in a notice to the
     other  parties.  Any notice,  if mailed and properly  addressed  with first
     class postage  prepaid,  return  receipt  requested,  shall be deemed given
     three  Business  Days  after  deposit  in the U.S.  mail;  any  notice,  if
     transmitted  by  facsimile,  shall be deemed  given when  transmitted  if a
     confirmation  of  transmission  to the  addressee is then  generated by the
     sender's fax machine (and a copy thereof is simultaneously  posted in first
     class U.S.  mail);  and any notice  given by courier  shall be deemed given
     when received by the addressee.

11.02 CHANGE OF ADDRESS. The  Company,  the Agent and any Lender may each change
     the  address  for  service of notice  upon it by a notice in writing to the
     other parties hereto.


                                   ARTICLE XII

                                  MISCELLANEOUS

12.01 AMENDMENTS.

     (a)  Subject to the provisions of this Section 12.01 and subject to Section
          10 in each of the Notes,  the Required  Lenders (or the Agent with the
          consent in  writing  of the  Required  Lenders)  and the  Company or a
          Borrower, as applicable, may enter into agreements supplemental hereto
          for the  purpose of adding or  modifying  any  provisions  to the Loan
          Documents  or  changing in any manner the rights of the  Lenders,  the
          Company  hereunder  or  thereunder  or waiving  any  Program  Event of
          Default or Borrower Event of Repayment hereunder;  provided,  however,
          that no such supplemental agreement shall, without the consent of each
          Lender affected thereby:



                                      158
<PAGE>


          (i)  Extend  the  final  maturity  of any Loan or Note or  reduce  the
               principal amount thereof, or reduce the rate or amount, or extend
               the time of payment, of interest or fees or other amounts payable
               thereunder;

          (ii) Reduce the  percentage  specified in the  definition  of Required
               Lenders;

          (iii) Release the Company from its obligations under the Guaranty;

          (iv) Amend this Section 12.01;

          (v)  Permit any  assignment by the Company of its  Obligations  or its
               rights hereunder; or

          (vi) Release any collateral securing any Borrower's Obligations, other
               than as expressly permitted under the Loan Documents.

     (b)  No amendment of any provision of this Agreement  relating to the Agent
          shall be effective without the written consent of the Agent. The Agent
          may waive payment of the fee required  under  Section  10.03(b) or any
          administrative  fee  payable  under  any Note  without  obtaining  the
          consent of any other party to this  Agreement.  The Lenders  shall not
          consent to any amendment or  modification  of any Note  increasing the
          principal  amount  thereof  or the rate of  interest  payable  thereon
          without the consent of the Company. The Company hereby consents to the
          Note amendments contemplated by Section 3.03.

     (c)  Notwithstanding  the foregoing,  upon the agreement of the Company and
          the Agent upon the  Pricing  Information,  Schedule  2.05(A)  shall be
          deemed amended to include such information on such Schedule.

12.02 PRESERVATION OF RIGHTS.  No delay or  omission of the Lenders or the Agent
     to exercise any right under the Loan  Documents  shall impair such right or
     be  construed  to be a  waiver  of  any  Program  Event  of  Default  or an
     acquiescence  therein.  Any  single or partial  exercise  of any such right
     shall not preclude other or further exercise thereof or the exercise of any
     other  right,  and no waiver,  amendment  or other  variation of the terms,
     conditions or provisions of the Loan  Documents  whatsoever  shall be valid
     unless in writing signed by the Lenders required pursuant to Section 12.01,
     and then only to the extent in such  writing  specifically  set  forth.  No
     waiver by the Agent or the Lenders of any default shall operate as a waiver
     of any other  default  or the same  default  on a future  occasion,  and no
     action by the Agent or the  Lenders  permitted  hereunder  shall in any way
     affect or impair the  Agent's  or the  Lenders'  rights or  powers,  or the
     obligations of the Company under this Agreement.  All remedies contained in
     the Loan  Documents or by law afforded shall be cumulative and all shall be
     available to the Agent and the Lenders until the Obligations have been paid
     in full.

12.03 SURVIVAL OF REPRESENTATIONS.  All  representations  and  warranties of the
     Company  contained in this  Agreement or in any Loan Document shall survive
     delivery of the Notes and the making of the Loans herein contemplated.

12.04 GOVERNMENTAL REGULATION.  Anything  contained  in  this  Agreement  to the
     contrary notwithstanding,  no Lender shall be obligated to extend credit to
     any Borrower in violation of any limitation or prohibition  provided by any
     applicable statute or regulation.

12.05 HEADINGS. Section  headings in the Loan  Documents are for  convenience of
     reference  only,  and shall not  govern  the  interpretation  of any of the
     provisions of the Loan Documents.

12.06 ENTIRE AGREEMENT.  The Loan  Documents  embody  the entire  agreement  and
     understanding  among the Company,  the Agent and the Lenders and  supersede
     all prior agreements and understandings  between the Company, the Agent and
     the  Lenders  relating  to the subject  matter  thereof  other than the fee
     letter dated March 21, 2000 between the Company and Bank One.



                                      159
<PAGE>

12.07 SEVERAL  OBLIGATIONS;   Benefits  of  this   Agreement.   The   respective
     obligations  of the  Lenders  hereunder  are  several  and not joint and no
     Lender shall be the partner or agent of any other  (except to the extent to
     which the Agent is authorized to act as such). The failure of any Lender to
     perform any of its obligations hereunder shall not relieve any other Lender
     from  any  of  its  obligations  hereunder.  This  Agreement  shall  not be
     construed  so as to confer any right or benefit  upon any Person other than
     the parties to this Agreement and their respective  successors and assigns.
     This  Agreement is not intended to, and shall not be construed  to,  create
     any rights (contractual,  equitable, pursuant to law or otherwise) in favor
     of any  Borrower  against  the Agent,  any Lenders or the  Company,  and no
     Borrower in his or her individual  capacity shall have the right to enforce
     any rights of the Company hereunder.

12.08 EXPENSES; INDEMNIFICATION.

     (a)  The Company shall reimburse the Agent for any costs,  internal charges
          and out-of-pocket  expenses (including  reasonable attorneys' fees and
          time  charges of  attorneys  for the  Agent,  which  attorneys  may be
          employees  of the Agent) paid or  incurred by the Agent in  connection
          with the  actual  or  proposed  preparation,  negotiation,  execution,
          delivery,   review,   syndication,    amendment,   modification,   and
          administration  of the Loan  Documents.  The  Company  also  agrees to
          reimburse  the Agent and the Lenders for any costs,  internal  charges
          and out-of-pocket expenses (including, without limitation,  reasonable
          attorneys'  fees and expenses  and time  charges of attorneys  for the
          Agent and the Lenders,  which  attorneys may be employees of the Agent
          or the  Lenders)  paid or  incurred  by the  Agent  or any  Lender  in
          connection  with the collection and enforcement of the Loan Documents.
          The Company  further  agrees to indemnify  and hold harmless the Agent
          and each Lender, and their respective affiliates  (including,  without
          limitation,  Bank One Capital  Markets,  Inc. and Bank One  Securities
          Corp.), agents, directors,  officers and employees (the Agent and each
          of the  aforementioned  Persons being an "Indemnified  Party") against
          all losses, claims,  damages,  penalties,  judgments,  liabilities and
          expenses, joint or several (including, without limitation,  reasonable
          attorneys'  fees and expenses  and time  charges of attorneys  for the
          Agent and Lenders,  which  attorneys  may be employees of the Agent or
          the Lenders,  and all expenses of litigation or  preparation  therefor
          whether or not the such  Indemnified  Party is a party  thereto) which
          any of them may become subject to or may pay or incur, whether arising
          under any foreign,  federal or state law or regulation,  at common law
          or otherwise,  (including,  without limitation,  the Securities Act of
          1933, as amended,  the Securities Exchange Act of 1934, as amended and
          the  regulations  thereunder)  arising  out  of or  relating  to  this
          Agreement,  any Note or the other  Loan  Documents,  the  transactions
          contemplated  hereby or  thereby,  the  purchase or sale of any Common
          Stock,  any untrue statement or alleged untrue statement of a material
          fact  contained  in  the  Stock  Purchase  Program,  any  registration
          statement  covering  the Common  Stock to be  purchased as part of the
          Stock Purchase  Program or any other  document  related  thereto,  the
          breach of any  representation or warranty  contained in this Agreement
          or the other Loan  Documents,  the direct or indirect  application  or
          proposed application of the proceeds of any Loan hereunder, any action
          brought or  threatened  by or on behalf of any Borrower in  connection
          with its Loan, any claim made against any  Indemnified  Party by or on
          behalf of any Borrower in  connection  with its Loan or, to the extent
          permitted by law, any breach of any consumer lending, usury or similar
          law relating to the Loans;  provided,  however, that the Company shall
          not be required to indemnify any Indemnified Party against any losses,
          claims, damages, penalties, judgments,  liabilities or expenses to the
          extent  that  they  arise  out  of the  gross  negligence  or  willful
          misconduct of such Person.  The  obligations of the Company under this
          Section shall survive the  termination  of this Agreement and shall be
          in addition to any liability the Company may otherwise have.



                                      160
<PAGE>

     (b)  If the  indemnification  provided  for in Section  12.08(a)  is due in
          accordance  with its terms but is for any reason held by a court to be
          unavailable  or   insufficient  to  indemnify  and  hold  harmless  an
          Indemnified  Party on  grounds  of  public  policy or  otherwise,  the
          Company  shall  contribute  to the  aggregate  amount of such  losses,
          claims,  damages  penalties,   judgments,   liabilities  and  expenses
          (including legal or other expenses  reasonably  incurred in connection
          with  investigating or defending same) for which such  indemnification
          is  unavailable  or   insufficient   (i)  in  such  proportion  as  is
          appropriate to reflect the relative benefits received, or sought to be
          received by the Company,  on the one hand, and the Indemnified Parties
          entitled  to   contribution,   on  the  other  hand,  in  the  matters
          contemplated  by this  Agreement,  the Notes  and the  Stock  Purchase
          Program or (ii) if the allocation  provided by clause (i) above is not
          permitted by applicable  law, in such  proportion as is appropriate to
          reflect not only the relative benefits referred to in clause (i) above
          but also the  relative  fault of the  Company  on the one hand and the
          Indemnified  Parties on the other hand in connection  with the events,
          actions,  statements,  or  omissions  which  resulted in such  losses,
          claims,  damages,  penalties,  judgments,  liabilities and expenses as
          well as any other  relevant  equitable  considerations.  The  relative
          benefits received, or sought to be received, by the Company on the one
          hand and the Indemnified  Parties on the other hand in connection with
          the purchase of the Common Stock,  the Loans and this Agreement  shall
          be deemed to be in the same  proportion that the total proceeds of the
          Loans  received by the Eligible  Persons in connection  with the Stock
          Purchase Program bears to the total fees received by the Agent and the
          Lenders  under  this  Agreement  and the  other  Loan  Documents.  Any
          Indemnified  Party  entitled  to  contribution  will,  promptly  after
          receipt of notice of  commencement  of any action,  suit or proceeding
          against  such  Indemnified  Party  in  respect  of  which a claim  for
          contribution  may be made against  another party or parties under this
          Section 12.08(b),  notify such party or parties from whom contribution
          may be sought,  but the  omission  to so notify  such party or parties
          shall not relieve the party or parties from whom  contribution  may be
          sought  from any other  obligation  it or they may have  hereunder  or
          otherwise than under this Section 12.08(b).

12.09 NUMBERS OF DOCUMENTS. All  statements,  notices,  closing  documents,  and
     requests  hereunder  shall  be  furnished  to  the  Agent  with  sufficient
     counterparts so that the Agent may furnish one to each of the Lenders.

12.10 SEVERABILITY OF  PROVISIONS.  Any  provision in any Loan  Document that is
     held to be  inoperative,  unenforceable,  or  invalid  in any  jurisdiction
     shall, as to that jurisdiction, be inoperative,  unenforceable,  or invalid
     without  affecting the remaining  provisions  in that  jurisdiction  or the
     operation,  enforceability,  or  validity  of that  provision  in any other
     jurisdiction,  and to this end the  provisions  of all Loan  Documents  are
     declared to be severable.

12.11 NONLIABILITY OF  LENDERS.  The  relationship  between  the Company and the
     Lenders and the Agent shall be solely that of guarantor and lender. Neither
     the Agent nor any Lender shall have any fiduciary  responsibilities  to the
     Company or any Borrower.  Neither the Agent nor any Lender  undertakes  any
     responsibility  to the  Company  or any  Borrower  to review or inform  the
     Company or any Borrower of any matter in  connection  with any phase of the
     Company's business or operations. The Company agrees that neither the Agent
     nor any Lender shall have liability to the Company or any Borrower (whether
     sounding in tort, contract or otherwise) for losses suffered by the Company
     or any Borrower in connection  with,  arising out of, or in any way related
     to, the transactions  contemplated and the relationship  established by the
     Loan  Documents,  or any act,  omission or event  occurring  in  connection
     therewith,  unless it is determined by a court of competent jurisdiction by
     final and non-appealable  judgment that such losses resulted from the gross
     negligence  or  willful  misconduct  of the party from  which  recovery  is
     sought.



                                      161
<PAGE>

12.12 CHOICE OF LAW. THE LOAN  DOCUMENTS SHALL BE CONSTRUED IN  ACCORDANCE  WITH
     THE INTERNAL LAWS,  WITHOUT REGARD TO CONFLICT OF LAWS  PROVISIONS,  OF THE
     STATE OF ILLINOIS, BUT GIVING EFFECT TO FEDERAL LAWS APPLICABLE TO NATIONAL
     BANKING ASSOCIATIONS, FEDERAL AGENCIES, BRANCHES OF FOREIGN BANKS AND OTHER
     FINANCIAL INSTITUTIONS.

12.13 CONSENT TO JURISDICTION.  THE  COMPANY,  THE AGENT AND EACH LENDER  HEREBY
     IRREVOCABLY  SUBMIT TO THE NON-EXCLUSIVE  JURISDICTION OF ANY UNITED STATES
     FEDERAL  OR  ILLINOIS  STATE  COURT  SITTING  IN  CHICAGO  IN ANY ACTION OR
     PROCEEDING ARISING OUT OF OR RELATING TO ANY LOAN DOCUMENTS AND THE PARTIES
     HEREBY  IRREVOCABLY  AGREE THAT ALL  CLAIMS IN  RESPECT  OF SUCH  ACTION OR
     PROCEEDING  MAY BE HEARD AND  DETERMINED IN ANY SUCH COURT AND  IRREVOCABLY
     WAIVE ANY OBJECTION  THEY MAY NOW OR HEREAFTER  HAVE AS TO THE VENUE OF ANY
     SUCH SUIT, ACTION OR PROCEEDING  BROUGHT IN SUCH A COURT OR THAT SUCH COURT
     IS AN INCONVENIENT FORUM. NOTHING HEREIN SHALL LIMIT THE RIGHT OF THE AGENT
     OR ANY LENDER TO BRING PROCEEDINGS AGAINST THE COMPANY IN THE COURTS OF ANY
     OTHER  JURISDICTION.  ANY JUDICIAL  PROCEEDING  BY THE COMPANY  AGAINST THE
     AGENT OR ANY LENDER OR ANY AFFILIATE OF THE AGENT OR ANY LENDER  INVOLVING,
     DIRECTLY OR  INDIRECTLY,  ANY MATTER IN ANY WAY ARISING OUT OF, RELATED TO,
     OR  CONNECTED  WITH ANY LOAN  DOCUMENT  SHALL BE BROUGHT ONLY IN A COURT IN
     CHICAGO, ILLINOIS.

12.14 WAIVER OF JURY TRIAL.  THE COMPANY, THE AGENT AND EACH LENDER HEREBY WAIVE
     TRIAL BY JURY IN ANY JUDICIAL PROCEEDING INVOLVING, DIRECTLY OR INDIRECTLY,
     ANY MATTER  (WHETHER  SOUNDING IN TORT,  CONTRACT OR  OTHERWISE) IN ANY WAY
     ARISING OUT OF,  RELATED  TO, OR  CONNECTED  WITH ANY LOAN  DOCUMENT OR THE
     RELATIONSHIP ESTABLISHED THEREUNDER.

12.15 DISCLOSURE.  The Company and each Lender hereby (a) acknowledge  and agree
     that  Bank One  and/or  its  Affiliates  from  time to time may hold  other
     investments  in, make other loans to or have other  relationships  with the
     Company or any Borrower,  including, without limitation, in connection with
     any interest rate hedging  instruments or agreements or swap  transactions,
     and (b) waive any  liability of Bank One or such  Affiliate to the Company,
     any Borrower or any Lender, respectively,  arising out of or resulting from
     such investments,  loans or relationships in, to or with any Borrower other
     than liabilities  arising out of the gross negligence or willful misconduct
     of Bank One or its Affiliates.

12.16 WITHHOLDING TAX EXEMPTION.  At least five Business Days prior to the first
     date on which interest or fees are payable hereunder for the account of any
     Lender,  each Lender that is not incorporated  under the laws of the United
     States of America or a state  thereof,  agrees that it will  deliver to the
     Company  and the  Agent two duly  completed  and  correct  copies of United
     States of America Internal Revenue Service Form 1001 or 4224, certifying in
     either case that such Lender is entitled to receive all payments under this
     Agreement  and the Notes  without  deduction or  withholding  of any United
     States federal  income taxes.  Each Lender which so delivers a Form 1001 or
     4224 (or successor  form) further  undertakes to deliver to the Company and
     the Agent two additional duly completed and correct copies of such form (or
     a successor form) on or before the date that such form expires  (currently,
     three  successive  calendar  years for Form 1001 and one calendar  year for
     Form  4224) or  becomes  obsolete  or after  the  occurrence  of any  event
     requiring a change in the most recent  forms so  delivered  by it, and such
     amendments  thereto or extensions or renewals  thereof as may be reasonably
     requested by the Company or the Agent,  in each case  certifying  that such
     Lender is entitled to receive all  payments  under this  Agreement  and the
     Notes  without  deduction or  withholding  of any United  States of America
     federal income taxes,  unless an event  (including  without  limitation any
     change in treaty, law or regulation) has occurred after the date hereof and
     prior to the date on which any such  delivery  would  otherwise be required
     which  renders  all such forms  inapplicable  or which would  prevent  such
     Lender from duly completing and delivering any such form with respect to it
     and such Lender advises the Company and the Agent that it is not capable of
     receiving payments without any deduction or withholding of United States of
     America federal income tax.



                                      162
<PAGE>

12.17 EXECUTION IN COUNTERPARTS. This Agreement may be executed in any number of
     counterparts and by different parties hereto in separate counterparts, each
     of which  when so  executed  shall be deemed to be an  original  and all of
     which taken together shall constitute one and the same agreement.  Delivery
     of an  executed  counterpart  of a  signature  page  to this  Agreement  by
     telecopier   shall  be  effective  as  delivery  of  a  manually   executed
     counterpart of this Agreement.





         IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be
executed by their respective officers thereunto duly authorized,  as of the date
first above written.

                 FRANKLIN COVEY CO.


                 By:   /s/ Val J. Christensen
                    -----------------------------------------------------------
                 Name:
                      ---------------------------------------------------------
                 Title:
                       --------------------------------------------------------

                 Address: 2200 West Parkway Boulevard
                                   Salt Lake City, Utah 84119

                 Attn:             Val J. Christensen

                 Telecopy:         (801) 817-4291
                 Telephone:        (801) 817-7102


                 BANK ONE, NA, individually and as Agent


                 By:   /s/ James P. Moore
                    -----------------------------------------------------------
                 Name:
                      ---------------------------------------------------------
                 Title:
                       --------------------------------------------------------

                 Address:     777 South Figueroa Street
                              4th Floor, IL1-4001
                              Los Angeles, CA 90017

                 Attn:        James P. Moore

                 Telecopy:    (213) 683-4999
                 Telephone:   (213) 683-4966


                 with a copy to:

                 Address:     1 Bank One Plaza
                              Chicago, Illinois  60670

                 Attn:        Chapin Bates

                 Telecopy:    (312) 732-5645
                 Telephone:   (312) 732-8762



                                      163
<PAGE>






                                   SCHEDULE I


                                   COMMITMENTS


                    Lender                         Commitment
                    ------                         ----------
                  Bank One, NA                     $16,500,000
                                                   ----------

                    Total                          $16,500,000
                                                   ==========





                                      164
<PAGE>




                                  SCHEDULE 1.01


QUARTERLY DATES*

                                 March 31, 2000
                                  June 30, 2000
                               September 30, 2000
                                December 31, 2000
                                 March 31, 2001
                                  June 30, 2001
                               September 30, 2001
                                December 31, 2001
                                 March 31, 2002
                                  June 30, 2002
                               September 30, 2002
                                December 31, 2002
                                 March 31, 2003
                                  June 30, 2003
                               September 30, 2003
                                December 31, 2003
                                 March 31, 2004
                                  June 30, 2004
                               September 30, 2004
                                December 31, 2004
                                 March 30, 2005




                                      165
<PAGE>




                                SCHEDULE 2.05(A)


                              FIXED REFERENCE RATES



                From To
Rate            (and including)                           (and excluding)


   [to be agreed upon by the Company and the Agent pursuant to Section 2.02(b)]




                                      166
<PAGE>




                                SCHEDULE 2.05(B)


                       ZERO COUPON DISCOUNTING METHODOLOGY









P1  = The first  remaining fixed  payment as  defined as  the next fixed payment
      outstanding in the contract.

DF1 = The first discount factor defined as                 1
                                                   ------------------
                                                  [1 + (R0 x D0/360)]

DFi = The ith  discount factor for each  remaining  fixed  payment  date will be
      determined using the Zero Coupon Rate derived from the  appropriate  LIBOR
      rate and the rates implied by the "90 Day Euro$" futures contracts  traded
      at the Chicago Mercantile Exchange (IMM) as applicable to each ith payment
      date.

R0  = The LIBOR rate  quoted on an Annual,  Actual/360  basis  (expressed  as  a
      percent in decimal  form) applicable  for the number of days  between  the
      Conversion Date and the first (remaining) Quarterly Date.

D0  = The number of days between the Closing Date and the next fixed  Quarterly
      Date.

Di  = The number of days  between  the Break  Date and the next fixed  Quarterly
      Date.

Pi  = The ith fixed payment remaining as defined in the contract.

N   = The number of fixed payments remaining less one.



-----------------------------------------------------
  * If any Quarterly  Date is not a Business Day, then such Quarterly Date shall
be the next succeeding Business Day.






                                      167
<PAGE>


EXHIBIT 10.15

                              FIRST AMENDMENT
                                     TO
                       FACILITY AND GUARANTY AGREEMENT


     This Amendment (the "Amendment") is entered into as of May ___, 2000 by and
among FRANKLIN COVEY CO., a Utah corporation  (the  "Company"),  BANK ONE, NA, a
national banking  association  with its principal  office in Chicago,  Illinois,
individually  and as agent (the  "Agent") and the other  financial  institutions
signatory hereto.

                                    RECITALS

     A. The  Borrower,  the Agent  and the  Lenders  are  party to that  certain
Facility  and  Guaranty  Agreement  dated as of March 27,  2000  (the  "Facility
Agreement").  Unless otherwise specified herein,  capitalized terms used in this
Amendment shall have the meanings ascribed to them by the Facility Agreement.

     B. The Borrower,  the Agent and the  undersigned  Lenders wish to amend the
Facility Agreement on the terms and conditions set forth below.

     Now,  therefore,  in consideration of the mutual execution hereof and other
good and valuable consideration, the parties hereto agree as follows:

1.   AMENDMENT TO FACILITY AGREEMENT. The Facility Agreement shall be amended as
     follows:

     Section 1.1.  Amendment  of Recitals.  Recital A is amended by deleting the
     words "in the aggregate principal amount of up to $15,000,000".

     Section 1.2.  Amendment of Section  2.01(a).  Section 2.01(a) is amended by
     deleting  "$16,000,000"  where it appears in such section and  replacing it
     with  "$29,000,000"  and (ii) deleting  "$500,000" where it appears in such
     section and replacing it with "$1,000,000".

     Section 1.3  Amendment  of  Schedule  I.  Schedule I is amended by deleting
     "$16,500,000"  in each place it appears on Schedule I and replacing it with
     "$30,000,000".

2.   REPRESENTATIONS AND WARRANTIES OF THE BORROWER. The Borrower represents and
     warrants that:

     (a)  The  execution,  delivery  and  performance  by the  Borrower  of this
     Amendment have been duly authorized by all necessary  corporate  action and
     that  this  Amendment  is a legal,  valid  and  binding  obligation  of the
     Borrower  enforceable  against the Borrower in  accordance  with its terms,
     except as the  enforcement  thereof  may be  subject  to the  effect of any
     applicable bankruptcy,  insolvency,  reorganization,  moratorium or similar
     law affecting creditors' rights generally;

     (b) Each of the  representations  and warranties  contained in the Facility
     Agreement  is true and  correct in all  material  respects on and as of the
     date hereof as if made on the date hereof; and

     (c) After giving effect to this  Amendment,  no Program Event of Default or
     Unmatured Default has occurred and is continuing.



                                      168
<PAGE>

3.   REFERENCE TO AND EFFECT UPON THE FACILITY AGREEMENT.

     (a) Except as specifically  amended above,  the Facility  Agreement and the
     other Loan  Documents  shall remain in full force and effect and are hereby
     ratified and confirmed.  The Company hereby reaffirms its obligations under
     the Facility Agreement and all of the other Loan Documents to which it is a
     party.

     (b) The execution,  delivery and  effectiveness of this Amendment shall not
     operate  as a waiver  of any  right,  power or  remedy  of the Agent or any
     Lender under the Facility Agreement or any Loan Document,  nor constitute a
     waiver of any  provision  of the Facility  Agreement or any Loan  Document,
     except as specifically  set forth herein.  Upon the  effectiveness  of this
     Amendment,  each reference in the Facility  Agreement to "this  Agreement",
     "hereunder",  "hereof",  "herein" or words of similar import shall mean and
     be a reference to the Facility Agreement as amended hereby.

4.   GOVERNING  LAW.  THIS  AMENDMENT  SHALL BE  GOVERNED  BY AND  CONSTRUED  IN
     ACCORDANCE  WITH  THE  INTERNAL  LAWS  (AS  OPPOSED  TO  CONFLICTS  OF LAWS
     PROVISIONS)  OF THE STATE OF  ILLINOIS  BUT GIVING  EFFECT TO FEDERAL  LAWS
     APPLICABLE TO NATIONAL BANKS.

5.   HEADINGS.  Section  headings  in this  Amendment  are  included  herein for
     convenience  of  reference  only and  shall not  constitute  a part of this
     Amendment for any other purposes.

6.   COUNTERPARTS. This Amendment may be executed in any number of counterparts,
     each of which when so  executed  shall be deemed an  original  but all such
     counterparts  shall constitute one and the same instrument.  Delivery of an
     executed  counterpart  to this  Amendment by facsimile  transmission  shall
     constitute delivery of a manually executed counterpart hereof.


                                             [signature pages follow]




                                      169
<PAGE>



     IN WITNESS WHEREOF, the parties have executed this Amendment as of the date
and year first above written.


                    FRANKLIN COVEY CO.

                    By:
                             --------------------------------------------
                    Name:
                             --------------------------------------------
                    Title:
                             --------------------------------------------



                    BANK ONE, NA, individually and as Agent

                    By:
                             --------------------------------------------
                    Name:
                             --------------------------------------------
                    Title:
                             --------------------------------------------




                                      170
<PAGE>



EXHIBIT 10.16

                               SECOND AMENDMENT
                                      TO
                        FACILITY AND GUARANTY AGREEMENT


     This  Amendment (the  "Amendment")  is entered into as of August 3, 2000 by
and among FRANKLIN COVEY CO., a Utah corporation (the "Company"),  BANK ONE, NA,
a national banking  association with its principal office in Chicago,  Illinois,
individually  and as agent (the "Agent"),  and the other financial  institutions
signatory hereto.

                                    RECITALS

     A. The  Borrower,  the Agent  and the  Lenders  are  party to that  certain
Facility  and  Guaranty  Agreement  dated as of March  27,  2000 (as  previously
amended,   the  "Facility   Agreement").   Unless  otherwise  specified  herein,
capitalized  terms used in this  Amendment  shall have the meanings  ascribed to
them by the Facility Agreement.

     B. The Borrower,  the Agent and the  undersigned  Lenders wish to amend the
Facility Agreement on the terms and conditions set forth below.

     Now,  therefore,  in consideration of the mutual execution hereof and other
good and valuable consideration, the parties hereto agree as follows:

     1.   Amendment to Facility  Agreement.  Upon the Effective Date (as defined
          below), the Facility Agreement shall be amended as follows:

          (a)  Section 2.01(a) of the Facility  Agreement is amended by deleting
               "$29,000,000"  where it appears in such section and  replacing it
               with "$32,850,000".

          (b)  Schedule I of the  Facility  Agreement  is  amended  by  deleting
               "$30,000,000"  in  each  place  it  appears  on  Schedule  I  and
               replacing it with "$33,850,000".

     2.   Representations   and   Warranties  of  the  Borrower.   The  Borrower
          represents and warrants that:

          (a)  The execution,  delivery and  performance by the Borrower of this
               Amendment  have been duly  authorized by all necessary  corporate
               action  and that this  Amendment  is a legal,  valid and  binding
               obligation  of the Borrower  enforceable  against the Borrower in
               accordance with its terms,  except as the enforcement thereof may
               be  subject  to  the   effect  of  any   applicable   bankruptcy,
               insolvency,  reorganization,  moratorium or similar law affecting
               creditors' rights generally;

          (b)  Each  of the  representations  and  warranties  contained  in the
               Facility  Agreement is true and correct in all material  respects
               on and as of the date hereof as if made on the date hereof; and

          (c)  After  giving  effect  to this  Amendment,  no  Program  Event of
               Default or Unmatured Default has occurred and is continuing.

     3.   Effective  Date.  This  Amendment  shall  become  effective  upon  the
          execution  and delivery  hereof by the Company,  the Agent and all the
          Lenders;  provided  that Section 1 hereof  shall not become  effective
          until the date (the  "Effective  Date") when the Company has delivered
          to the Agent the following:

          (a)  a written opinion of in-house counsel to the Company, in form and
               substance satisfactory to the Agent; and



                                      171
<PAGE>

          (b)  a certificate,  executed by the Secretary or Assistant  Secretary
               of the  Company,  which shall  attach and  certify  copies of the
               Company's  Board  of  Directors'   resolutions   authorizing  the
               execution,  delivery and performance of the Facility Agreement as
               amended hereby.

4.   Reference  to  and  Effect  Upon  the  Facility  Agreement.

        (a)    Except as specifically  amended above, the Facility Agreement and
               the other Loan  Documents  shall  remain in full force and effect
               and  are  hereby  ratified  and  confirmed.  The  Company  hereby
               reaffirms its obligations under the Facility Agreement and all of
               the other Loan Documents to which it is a party.

          (b)  The execution, delivery and effectiveness of this Amendment shall
               not  operate  as a waiver  of any  right,  power or remedy of the
               Agent or any  Lender  under the  Facility  Agreement  or any Loan
               Document,  nor  constitute  a  waiver  of  any  provision  of the
               Facility  Agreement or any Loan Document,  except as specifically
               set forth herein. Upon the effectiveness of this Amendment,  each
               reference  in  the  Facility   Agreement  to  "this   Agreement",
               "hereunder",  "hereof", "herein" or words of similar import shall
               mean and be a  reference  to the  Facility  Agreement  as amended
               hereby.

5.   GOVERNING  LAW.  THIS  AMENDMENT  SHALL BE  GOVERNED  BY AND  CONSTRUED  IN
     ACCORDANCE  WITH  THE  INTERNAL  LAWS  (AS  OPPOSED  TO  CONFLICTS  OF LAWS
     PROVISIONS)  OF THE STATE OF  ILLINOIS  BUT GIVING  EFFECT TO FEDERAL  LAWS
     APPLICABLE TO NATIONAL BANKS.

6.   Headings.  Section  headings  in this  Amendment  are  included  herein for
     convenience  of  reference  only and  shall not  constitute  a part of this
     Amendment for any other purposes.

7.   Counterparts. This Amendment may be executed in any number of counterparts,
     each of which when so  executed  shall be deemed an  original  but all such
     counterparts  shall constitute one and the same instrument.  Delivery of an
     executed  counterpart  to this  Amendment by facsimile  transmission  shall
     constitute delivery of a manually executed counterpart hereof.


                                             [signature pages follow]




                                      172
<PAGE>



     IN WITNESS WHEREOF, the parties have executed this Amendment as of the date
and year first above written.


                                FRANKLIN COVEY CO.

                                By:
                                         --------------------------------------
                                Name:
                                         --------------------------------------
                                Title:
                                         --------------------------------------



                                BANK ONE, NA, individually and as Agent

                                By:
                                         --------------------------------------
                                Name:
                                         --------------------------------------
                                Title:
                                         --------------------------------------







                                      173
<PAGE>

EXHIBIT 10.17


                          FIRST AMENDMENT AND WAIVER TO
                                CREDIT AGREEMENT

     THIS FIRST AMENDMENT AND WAIVER TO CREDIT  AGREEMENT  (this  "Amendment and
Waiver")  is made and  dated as of the __ day of March,  2000 by and among  BANK
ONE, NA ("Bank One") and ZIONS FIRST  NATIONAL  BANK  ("Zions"),  as the current
Lenders under the Credit Agreement  referred to below (and as the term "Lenders"
and  capitalized  terms not  otherwise  defined  herein  are used in the  Credit
Agreement),  BANK ONE, in its capacity as Managing  Agent for the  Lenders,  and
FRANKLIN COVEY CO., a Utah corporation (the "Borrower").

                                    RECITALS

     A. Pursuant to that certain Credit  Agreement  dated as of October 8, 1999,
by and among the Managing Agent, the Co-Agents,  the LC Issuer,  the Lenders and
the Borrower (as amended from time to time, the "Credit Agreement"), the Lenders
agreed  to extend  credit  to the  Borrower  on the  terms  and  subject  to the
conditions set forth therein.

     B. The Borrower has requested  the Managing  Agent and the Lenders to waive
certain  provisions of the Credit Agreement and to amend the Credit Agreement in
certain  respects and the Managing Agent and the Lenders have agreed to do so as
set forth more particularly below.

     NOW,  THEREFORE,  in consideration of the foregoing  Recitals and for other
valuable   consideration,   the  receipt  and   adequacy  of  which  are  hereby
acknowledged, the parties hereto hereby agree as follows:

                                    AGREEMENT

1.   WAIVER.  To reflect the agreement of the Managing  Agent and the Lenders to
     waive  certain  of the  reporting  requirements  set  forth  in the  Credit
     Agreement, the parties hereto hereby agree as follows:

     (a)  The Managing  Agent and each of the Lenders hereby waive the Events of
          Default  existing  under  the  Loan  Documents  as  a  result  of  the
          Borrower's failure to timely deliver: (1) the financial statements for
          its fiscal  year  ending  August 31,  1999,  as  required  pursuant to
          Section  6.1(i),  (2) the financial  statements for its fiscal quarter
          ending November 27, 1999, as required  pursuant to Section 6.1(ii) and
          (3) the compliance  certificates  relating to the financial statements
          referred to above, as required pursuant to Section 6.1(iii).

     (b)  The Managing  Agent and each of the Lenders  hereby waive the Event of
          Default  existing  under  the  Loan  Documents  as  a  result  of  the
          Borrower's failure to timely deliver the plan and forecast required to
          have been delivered on or before November 29, 1999 pursuant to Section
          6.1(ix);  provided,  however,  that  such plan and  forecast  shall be
          delivered  by the Company on or before  April 30, 2000 and the failure
          to so deliver the same shall  constitute an Event of Default under the
          Credit Agreement.

     (c)  The Borrower hereby  acknowledges and agrees that: (1) the waivers set
          forth in subparagraphs  (a) and (b) above are the sole waivers made by
          the  Managing  Agent and the Lenders with respect to Events of Default
          under the Credit Agreement and the other Loan Documents, regardless of
          whether the Managing Agent or any of the Lenders is aware of, or would
          upon  investigation  have  discovered,  the  existence of any Event of
          Default other than those  expressly  waived pursuant  hereto,  and (2)
          nothing  contained  herein  shall  constitute  any  agreement  by  the
          Managing  Agent or any  Lender to waive any  Event of  Default  at any
          other time in the future,  whether such Event of Default is similar to
          those expressly waived hereunder or otherwise.



                                      174
<PAGE>

2.   EXECUTIVE  STOCK  PURCHASE PLAN. To reflect the agreement of the parties to
     amend the Credit  Agreement  to permit the  establishment  of an  executive
     stock  purchase  plan to be  financed  by Bank  One for  certain  managers,
     executives,  board  members,  and other key employees of the Borrower,  the
     parties hereto hereby agree as follows:

     (a)  Section 6.11 of the Credit  Agreement  is hereby  amended to add a new
          subsection (iv) thereto to read in its entirety as follows:

          "(iv)  Indebtedness  consisting  of Contingent  Obligations  permitted
          pursuant to Section 6.23 below.""

     (b)  Section 6.23 of the Credit  Agreement is hereby amended to read in its
          entirety as follows:

          "6.23.  CONTINGENT  OBLIGATIONS.  The  Borrower  will not, nor will it
          permit  any  Subsidiary  to,  make or suffer  to exist any  Contingent
          Obligation (including,  without limitation,  any Contingent Obligation
          with  respect  to the  obligations  of a  Subsidiary),  except  (i) by
          endorsement of  instruments  for deposit or collection in the ordinary
          course  of  business,  (ii)  the  Reimbursement   Obligations,   (iii)
          Contingent Obligations pursuant to the Facility And Guaranty Agreement
          executed  among  the  Borrower,  Bank One as agent  and the  financial
          institutions  signatory  thereto  in support  of the  executive  stock
          purchase  loan  facility  to be made  available  to certain  managers,
          executives,  board  members,  and other key employees of the Borrower,
          and (iv) Contingent Obligations set forth on Schedule 2 hereto."

3.   MODIFICATION OF FINANCIAL TERMS. To reflect the agreement of the parties as
     to certain modifications of the term "Consolidated  EBITDA," the definition
     of such  term set  forth in  Article I of the  Credit  Agreement  is hereby
     amended to read in its entirety as follows:

     "'Consolidated  EBITDA'" means  Consolidated Net Income plus, to the extent
     deducted  from  revenues  in  determining   Consolidated  Net  Income,  (i)
     Consolidated  Interest  Expense,  (ii)  expense  for taxes paid or accrued,
     (iii) depreciation,  (iv) amortization,  (v) extraordinary  losses incurred
     other  than in the  ordinary  course  of  business,  and (vi)  compensation
     expense,  not to  exceed  $10,000,000.00  in  the  aggregate,  incurred  in
     conjunction  with the vesting and  redemption of employee  stock options in
     the fiscal quarter ending May 27, 2000,  minus,  to the extent  included in
     Consolidated  Net Income,  extraordinary  gains  realized other than in the
     ordinary  course of  business,  all  calculated  for the  Borrower  and its
     Subsidiaries on a consolidated basis and adjusted, on a one time basis, for
     a charge and a loss on the sale of assets actually taken on August 31, 1999
     in an amount not to exceed $27,000,000.00."

4.   PARTIAL ASSIGNMENT.  To reflect the agreement of Bank One to sell a portion
     of its Commitment to Zions:

     (a)  On or before the effective date of this Amendment and Waiver, Bank One
          and Zions shall  execute an  assignment  agreement in the form of that
          attached as Exhibit C to the Credit  Agreement  pursuant to which Bank
          One  shall  assign  to  Zions,  and  Zions  shall  take from Bank One,
          $10,000,000.00 of Bank One's Commitment; and

     (b)  To reflect such assignment,  the Commitment  Schedule  attached to the
          Credit  Agreement  as  Schedule 3 shall be  amended  and  replaced  by
          Replacement Schedule 3 attached hereto.

5.   REAFFIRMATION  OF LOAN  DOCUMENTS.  The Borrower  hereby affirms and agrees
     that (a) the execution and delivery by the Borrower of and the  performance
     of its  obligations  under this  Amendment  and Waiver shall not in any way
     amend, impair, invalidate or otherwise affect any of the obligations of the
     Borrower under the Loan Documents except to the extent  expressly  provided
     herein, and (b) the Credit Agreement and the other Loan Documents remain in
     full force and effect.

                                      175
<PAGE>

6.   Effective Date. This Amendment and Waiver shall be effective as of the date
     first  above  written  upon  receipt by the  Managing  Agent of each of the
     following:

     (a)  A duly  executed  copy of this  Amendment  and Waiver,  which may be a
          counterpart copy, from each party hereto; and

     (b)  Such  corporate   resolutions,   incumbency   certificates  and  other
          authorizations from the Borrower as the Managing Agent may request.

7.   Representations and Warranties. The Borrower hereby represents and warrants
     to the Managing Agent and the Lenders as follows:

     (a)  The Borrower has the corporate power and authority and the legal right
          to  execute,  deliver and perform  this  Amendment  and Waiver and has
          taken all  necessary  corporate  action to authorize  such  execution,
          delivery and performance.

     (b)  This  Amendment  and Waiver has been duly  executed  and  delivered on
          behalf of the Borrower and  constitutes  the legal,  valid and binding
          obligation  of the  Borrower,  enforceable  against  the  Borrower  in
          accordance  with  its  terms,  subject  to the  effect  of  applicable
          bankruptcy, insolvency,  reorganization,  moratorium and other similar
          laws  affecting  the rights of creditors  generally  and the effect of
          equitable  principles whether applied in an action at law or a suit in
          equity.

     (c)  At and as of the date of  execution  hereof and both  before and after
          giving effect hereto:  (1) the  representations  and warranties of the
          Borrower  contained  in  the  Credit  Agreement  and  the  other  Loan
          Documents are accurate and complete in all material respects,  and (2)
          there has not occurred an Event of Default or Potential Default (other
          than as shall have been  expressly  waived  pursuant  to  Paragraph  1
          above).

8.   NO OTHER AMENDMENT.  Except as expressly amended hereby, the Loan Documents
     shall remain in full force and effect as written and amended to date.

9.   COUNTERPARTS.  This  Amendment  and Waiver may be executed in any number of
     counterparts,  each of which  when so  executed  shall be  deemed  to be an
     original and all of which when taken together shall  constitute one and the
     same agreement.

     IN WITNESS  WHEREOF,  the parties  hereto have  caused this  Amendment  and
Waiver to be executed as of the day and year first above written.

                      FRANKLIN COVEY CO.,
                      a Utah corporation



                      By   /s/ Scott Nielsen
                         -------------------------------------------------------
                           Scott Nielsen, Acting Chief Financial Officer


                      BANK ONE, NA, as Managing Agent and as a Lender



                      By   /s/ James P. Moore
                         -------------------------------------------------------
                           James P. Moore, Senior Vice President


                      ZIONS FIRST NATIONAL BANK, as a Lender


                      By   /s/ David S. Mathis
                         -------------------------------------------------------
                           David S. Mathis, Vice President



                                      176
<PAGE>



                             REPLACEMENT SCHEDULE 3:

                               COMMITMENT SCHEDULE
                             (As of March    , 2000)


I.   From March   , 2000 to but not including April 1, 2001

         LENDER                                      COMMITMENT

         Bank One, NA                                $50,000,000.00

         Zions First National Bank                   $50,000,000.00

II.  From and after April 1, 2001

         LENDER                                      COMMITMENT

         Bank One, NA                                $32,500,000.00

         Zions First National Bank                   $32,500,000.00



















                                      177
<PAGE>


EXHIBIT 10.18


                               SECOND AMENDMENT TO
                                CREDIT AGREEMENT

     THIS SECOND AMENDMENT AND WAIVER TO CREDIT AGREEMENT (this  "Amendment") is
made and dated as of the ___ day of May,  2000 by and among BANK ONE,  NA ("Bank
One") and ZIONS FIRST  NATIONAL  BANK,  as the current  Lenders under the Credit
Agreement referred to below (and as the term "Lenders" and capitalized terms not
otherwise  defined  herein are used in the Credit  Agreement),  BANK ONE, in its
capacity as  Managing  Agent for the  Lenders,  and  FRANKLIN  COVEY CO., a Utah
corporation (the "Borrower").

                                    RECITALS

     A. Pursuant to that certain Credit  Agreement  dated as of October 8, 1999,
by and among the Managing Agent, the Co-Agents,  the LC Issuer,  the Lenders and
the Borrower (as amended from time to time, the "Credit Agreement"), the Lenders
agreed  to extend  credit  to the  Borrower  on the  terms  and  subject  to the
conditions set forth therein.

     B. The  parties  hereto  desire to amend the  Credit  Agreement  in certain
respects as set forth more
particularly below.

     NOW,  THEREFORE,  in consideration of the foregoing  Recitals and for other
valuable   consideration,   the  receipt  and   adequacy  of  which  are  hereby
acknowledged, the parties hereto hereby agree as follows:

                                   AGREEMENT

1.   DECREASE IN  COMMITMENT.  To reflect  agreement  of the  parties  hereto to
     permit Bank One to reduce its  Commitment  with a concomitant  reduction in
     the Aggregate  Commitment,  the Commitment  Schedule attached to the Credit
     Agreement  as  Schedule 3 is hereby  amended and  replaced  by  Replacement
     Schedule 3 attached hereto.

2.   REAFFIRMATION  OF LOAN  DOCUMENTS.  The Borrower  hereby affirms and agrees
     that (a) the execution and delivery by the Borrower of and the  performance
     of its obligations under this Amendment shall not in any way amend, impair,
     invalidate or otherwise affect any of the obligations of the Borrower under
     the Loan Documents except to the extent expressly  provided herein, and (b)
     the Credit  Agreement and the other Loan Documents remain in full force and
     effect.

3.   Effective  Date.  This  Amendment  shall be  effective as of the date first
     above written upon receipt by the Managing Agent of each of the following:

     (a)  A duly  executed  copy of this  Amendment,  which may be a counterpart
          copy, from each party hereto; and

     (b)  Such  corporate   resolutions,   incumbency   certificates  and  other
          authorizations from the Borrower as the Managing Agent may request.

4.   Representations and Warranties. The Borrower hereby represents and warrants
     to the Managing Agent and the Lenders as follows:



                                      178
<PAGE>

     (a)  The Borrower has the corporate power and authority and the legal right
          to  execute,  deliver  and perform  this  Amendment  and has taken all
          necessary  corporate action to authorize such execution,  delivery and
          performance.

     (b)  This  Amendment  has been duly executed and delivered on behalf of the
          Borrower and  constitutes the legal,  valid and binding  obligation of
          the Borrower,  enforceable against the Borrower in accordance with its
          terms,  subject to the effect of  applicable  bankruptcy,  insolvency,
          reorganization, moratorium and other similar laws affecting the rights
          of creditors generally and the effect of equitable  principles whether
          applied in an action at law or a suit in equity.

     (c)  At and as of the date of  execution  hereof and both  before and after
          giving effect hereto:  (1) the  representations  and warranties of the
          Borrower  contained  in  the  Credit  Agreement  and  the  other  Loan
          Documents are accurate and complete in all material respects,  and (2)
          there has not occurred an Event of Default or Potential Default (other
          than as shall have been  expressly  waived  pursuant  to  Paragraph  1
          above).

5.   No Other Amendment.  Except as expressly amended hereby, the Loan Documents
     shall remain in full force and effect as written and amended to date.

6.   Counterparts. This Amendment may be executed in any number of counterparts,
     each of which when so executed shall be deemed to be an original and all of
     which when taken together shall constitute one and the same agreement.

     IN WITNESS  WHEREOF,  the parties  hereto have caused this  Amendment to be
executed as of the day and year first above written.

                          FRANKLIN COVEY CO.,
                          a Utah corporation



                          By      /s/ Scott Nielsen
                              --------------------------------------------------
                                 Scott Nielsen, Acting Chief Financial Officer


                           BANK ONE, NA, as Managing Agent and as a Lender



                          By      /s/ James P. Moore
                              --------------------------------------------------
                                 James P. Moore, Senior Vice President


                          ZIONS FIRST NATIONAL BANK, as a Lender


                          By      /s/ David S. Mathis
                              --------------------------------------------------
                                 David S. Mathis, Vice President



                                      179
<PAGE>



                               REPLACEMENT SCHEDULE 3:

                                COMMITMENT SCHEDULE
                               (As of May     , 2000)


           LENDER                                  COMMITMENT

           Bank One, NA                            $29,000,000.00

           Zions First National Bank               $50,000,000.00


           AGGREGATE COMMITMENT:                   $79,000,000.00





                                      180
<PAGE>



EXHIBIT 10.19


                               THIRD AMENDMENT TO
                                CREDIT AGREEMENT

     THIS THIRD AMENDMENT AND WAIVER TO CREDIT  AGREEMENT (this  "Amendment") is
made and  dated as of the 3rd day of  August,  2000 by and among  BANK  ONE,  NA
("Bank One") and ZIONS FIRST  NATIONAL  BANK,  as the current  Lenders under the
Credit  Agreement  referred to below (and as the term "Lenders" and  capitalized
terms not otherwise defined herein are used in the Credit Agreement),  BANK ONE,
in its  capacity as Managing  Agent for the Lenders,  and FRANKLIN  COVEY CO., a
Utah corporation (the "Borrower").

                                    RECITALS

     A. Pursuant to that certain Credit Agreement dated as of October 8,
1999, by and among the Managing Agent, the Co-Agents, the LC Issuer, the Lenders
and the  Borrower (as amended from time to time,  the "Credit  Agreement"),  the
Lenders  agreed to extend credit to the Borrower on the terms and subject to the
conditions set forth therein.

     B. The  parties  hereto  desire to amend the  Credit  Agreement  in certain
respects as set forth more particularly below.

     NOW,  THEREFORE,  in consideration of the foregoing  Recitals and for other
valuable   consideration,   the  receipt  and   adequacy  of  which  are  hereby
acknowledged, the parties hereto hereby agree as follows:

                                   AGREEMENT

1.   DECREASE IN  COMMITMENT.  To reflect  agreement  of the  parties  hereto to
     permit Bank One to reduce its  Commitment  with a concomitant  reduction in
     the Aggregate  Commitment,  the Commitment  Schedule attached to the Credit
     Agreement  as  Schedule 3 is hereby  amended and  replaced  by  Replacement
     Schedule 3 attached hereto.

2.   REAFFIRMATION  OF LOAN  DOCUMENTS.  The Borrower  hereby affirms and agrees
     that (a) the execution and delivery by the Borrower of and the  performance
     of its obligations under this Amendment shall not in any way amend, impair,
     invalidate or otherwise affect any of the obligations of the Borrower under
     the Loan Documents except to the extent expressly  provided herein, and (b)
     the Credit  Agreement and the other Loan Documents remain in full force and
     effect.

3.   EFFECTIVE  DATE.  This  Amendment  shall be  effective as of the date first
     above written upon receipt by the Managing Agent of each of the following:

     (a)  A duly  executed  copy of this  Amendment,  which may be a counterpart
          copy, from each party hereto; and

     (b)  Such  corporate   resolutions,   incumbency   certificates  and  other
          authorizations from the Borrower as the Managing Agent may request.

4.   Representations and Warranties. The Borrower hereby represents and warrants
     to the Managing Agent and the Lenders as follows:

     (a)  The Borrower has the corporate power and authority and the legal right
          to  execute,  deliver  and perform  this  Amendment  and has taken all
          necessary  corporate action to authorize such execution,  delivery and
          performance.



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<PAGE>

     (b)  This  Amendment  has been duly executed and delivered on behalf of the
          Borrower and  constitutes the legal,  valid and binding  obligation of
          the Borrower,  enforceable against the Borrower in accordance with its
          terms,  subject to the effect of  applicable  bankruptcy,  insolvency,
          reorganization, moratorium and other similar laws affecting the rights
          of creditors generally and the effect of equitable  principles whether
          applied in an action at law or a suit in equity.

     (c)  At and as of the date of  execution  hereof and both  before and after
          giving effect hereto:  (1) the  representations  and warranties of the
          Borrower  contained  in  the  Credit  Agreement  and  the  other  Loan
          Documents are accurate and complete in all material respects,  and (2)
          there has not occurred an Event of Default or Potential Default.

5.   NO OTHER AMENDMENT.  Except as expressly amended hereby, the Loan Documents
     shall remain in full force and effect as written and amended to date.

6.   COUNTERPARTS. This Amendment may be executed in any number of counterparts,
     each of which when so executed shall be deemed to be an original and all of
     which when taken together shall constitute one and the same agreement.

     IN WITNESS  WHEREOF,  the parties  hereto have caused this  Amendment to be
executed as of the day and year first above written.

                       FRANKLIN COVEY CO.,
                       a Utah corporation



                       By   /s/ J. Scott Nielsen
                         -------------------------------------------------------
                            J. Scott Nielsen, Chief Financial Officer


                       BANK ONE, NA, as Managing Agent and as a Lender



                       By   /s/ James P. Moore
                         -------------------------------------------------------
                            James P. Moore, Senior Vice President



                       ZIONS FIRST NATIONAL BANK, as a Lender


                       By   /s/ David S. Mathis
                         -------------------------------------------------------
                            David S. Mathis, Vice President





                                      182
<PAGE>




                             REPLACEMENT SCHEDULE 3:

                               COMMITMENT SCHEDULE
                              (As of August 3, 2000)


                LENDER                              COMMITMENT

                Bank One, NA                       $23,000,000.00

                Zions First National Bank          $50,000,000.00
                                                    -------------

                AGGREGATE COMMITMENT:              $73,000,000.00






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<PAGE>



EXHIBIT 10.20


                               FOURTH AMENDMENT TO
                                CREDIT AGREEMENT

     THIS FOURTH  AMENDMENT TO CREDIT  AGREEMENT (this  "Amendment") is made and
dated as of the 31st day of August,  2000 by and among BANK ONE, NA ("Bank One")
and ZIONS FIRST NATIONAL BANK, as the current Lenders under the Credit Agreement
referred to below (and as the term "Lenders" and capitalized terms not otherwise
defined herein are used in the Credit  Agreement),  BANK ONE, in its capacity as
Managing Agent for the Lenders,  and FRANKLIN COVEY CO., a Utah corporation (the
"Borrower").

                                    RECITALS

     A. Pursuant to that certain Credit  Agreement  dated as of October 8, 1999,
by and among the Managing Agent, the Co-Agents,  the LC Issuer,  the Lenders and
the Borrower (as amended from time to time, the "Credit Agreement"), the Lenders
agreed  to extend  credit  to the  Borrower  on the  terms  and  subject  to the
conditions set forth therein.

     B. The  parties  hereto  desire to amend the  Credit  Agreement  in certain
respects as set forth more particularly below.

     NOW,  THEREFORE,  in consideration of the foregoing  Recitals and for other
valuable   consideration,   the  receipt  and   adequacy  of  which  are  hereby
acknowledged, the parties hereto hereby agree as follows:

                                   AGREEMENT

1.   EXTENSION  OF TERM.  To reflect the  agreement of the parties to extend the
     term of the  credit  facilities  evidenced  by the  Credit  Agreement,  the
     definition of "Facility  Termination Date" is hereby amended to read in its
     entirety as follows:

     "'Facility  Termination Date' means December 1, 2001 or any earlier date on
     which the Aggregate  Commitment is reduced to zero or otherwise  terminated
     pursuant to the terms hereof."

2.   FIXED CHARGE  COVERAGE  RATIO.  To reflect the  agreement of the parties to
     modify the  financial  covenant  set forth in Section  6.24.1 of the Credit
     Agreement,  said Section  6.24.1 is hereby  amended in its entirety to read
     the following:

     "6.24.1.  FIXED CHARGE  COVERAGE  RATIO.  The Borrower  will not permit the
     ratio, determined as of the end of each of its fiscal quarters for the then
     most-recently  ended four fiscal quarters,  of (i) Consolidated EBITDA plus
     Consolidated Rentals and minus Maintenance Capital  Expenditures,  expenses
     for taxes paid or  accrued  and cash  dividends  paid or  accrued,  to (ii)
     Consolidated  Interest  Expense,  plus Consolidated  Rentals,  plus current
     maturities of Indebtedness  (including the principal portion of Capitalized
     Lease  Obligations  but  excluding the current  portion of the  Obligations
     hereunder),  all  calculated  for the  Borrower and its  Subsidiaries  on a
     consolidated  basis,  to be less than:  (a) for the fiscal  quarter  ending
     August 31, 2000,  1.15 to 1.0; (b) for the fiscal quarter  ending  November
     25,  2000,  1.05 to 1.0,  and (c) for  each  fiscal  quarter  ending  after
     November 25, 2000, 1.75 to 1.0."



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<PAGE>

3.   REAFFIRMATION  OF LOAN  DOCUMENTS.  The Borrower  hereby affirms and agrees
     that (a) the execution and delivery by the Borrower of and the  performance
     of its obligations under this Amendment shall not in any way amend, impair,
     invalidate or otherwise affect any of the obligations of the Borrower under
     the Loan Documents except to the extent expressly  provided herein, and (b)
     the Credit  Agreement and the other Loan Documents remain in full force and
     effect.

4.   EFFECTIVE  DATE.  This  Amendment  shall be  effective as of the date first
     above written upon receipt by the Managing Agent of each of the following:

     (a)  A duly  executed  copy of this  Amendment,  which may be a counterpart
          copy, from each party hereto; and

     (b)  Such  corporate   resolutions,   incumbency   certificates  and  other
          authorizations from the Borrower as the Managing Agent may request.

5.   REPRESENTATIONS AND WARRANTIES. The Borrower hereby represents and warrants
     to the Managing Agent and the Lenders as follows:

     (a)  The Borrower has the corporate power and authority and the legal right
          to  execute,  deliver  and perform  this  Amendment  and has taken all
          necessary  corporate action to authorize such execution,  delivery and
          performance.

     (b)  This  Amendment  has been duly executed and delivered on behalf of the
          Borrower and  constitutes the legal,  valid and binding  obligation of
          the Borrower,  enforceable against the Borrower in accordance with its
          terms,  subject to the effect of  applicable  bankruptcy,  insolvency,
          reorganization, moratorium and other similar laws affecting the rights
          of creditors generally and the effect of equitable  principles whether
          applied in an action at law or a suit in equity.

     (c)  At and as of the date of  execution  hereof and both  before and after
          giving effect hereto:  (1) the  representations  and warranties of the
          Borrower  contained  in  the  Credit  Agreement  and  the  other  Loan
          Documents are accurate and complete in all material respects,  and (2)
          there has not occurred an Event of Default or Potential Default (other
          than as shall have been  expressly  waived  pursuant  to  Paragraph  1
          above).

6.   NO OTHER AMENDMENT.  Except as expressly amended hereby, the Loan Documents
     shall remain in full force and effect as written and amended to date.

7.   COUNTERPARTS. This Amendment may be executed in any number of counterparts,
     each of which when so executed shall be deemed to be an original and all of
     which when taken together shall constitute one and the same agreement.



                                      185
<PAGE>




     IN WITNESS  WHEREOF,  the parties  hereto have caused this  Amendment to be
executed as of the day and year first above written.

                         FRANKLIN COVEY CO.,
                         a Utah corporation



                          By  /s/ Scott Nielsen
                            ----------------------------------------------------
                              Scott Nielsen, Chief Financial Officer



                         BANK ONE, NA, as Managing Agent and as a Lender



                         By  /s/ James P. Moore
                            ----------------------------------------------------
                              James P. Moore, Senior Vice President



                         ZIONS FIRST NATIONAL BANK, as a Lender


                         By  /s/ David S. Mathis
                            ----------------------------------------------------
                              David S. Mathis, Vice President






                                      186
<PAGE>


EXHIBIT 10.21

                              EMPLOYMENT AGREEMENT


THIS  EMPLOYMENT  AGREEMENT (the  "Agreement")  is entered into this ____ day of
_____,  2000,  by and  between  FRANKLIN  COVEY  CO.,  a Utah  corporation  (the
"Company"), and ROBERT A. WHITMAN ("Whitman").

WHEREAS,  the  Company  desires to retain and employ  Whitman as Chairman of the
Board for period of time not less than the Term,  as defined  below,  and as its
President  and Chief  Executive  Officer for a period of time not  exceeding the
Term, and

WHEREAS,  Whitman  desires to accept such employment on the terms and conditions
of this Agreement,

ACCORDINGLY, the parties agree as follows:

1.   EMPLOYMENT, DUTIES AND ACCEPTANCE.

     a.  Employment by the Company.  The Company hereby  employs  Whitman as its
Chairman  of the  Board  for a  period  of time  not  less  than  the  Term,  as
hereinafter  defined,  and as its  President and Chief  Executive  Officer for a
period of time not  exceeding  the Term,  to render such services and to perform
such duties as the Board of Directors of the Company shall,  consistent with the
Company's bylaws and the applicable provisions of the Utah Business Corporations
Act,   reasonably   direct.   If  at  any  time   during   the  Term   Whitman's
responsibilities  hereunder as  President  and/or  Chief  Executive  Officer are
modified  (it  being  understood  that  Whitman  shall  for a period of time not
shorter  than the Term  serve  as  Chairman  of the  Board),  the  terms of this
Agreement shall  nevertheless  remain in effect and shall not, without Whitman's
written agreement thereto, be modified.

     b.  Acceptance of Employment.  Whitman  hereby accepts such  employment and
agrees that he will  faithfully,  at all times,  and to the best of his ability,
experience  and  talents,  perform his duties as President  and Chief  Executive
Officer,  devoting his full business time and attention to and for the exclusive
benefit of the Company, and shall keep free from conflicting  enterprises or any
activities  which would be  detrimental to or interfere with the business of the
Company or the  devotion of his full time and  attention  to the business of the
Company.  Whitman  agrees to use his best  efforts  to  comply  with any and all
lawful instructions that the Board of Directors of the Company may give him from
time to time and to promote and  maintain  the growth,  profitability,  success,
professionalism  and  reputation  of the  Company.  Nothing  contained  in  this
paragraph 1b shall  preclude  Whitman  from  performing  activities  that do not
conflict or compete with his duties  under this  Agreement,  including,  but not
limited to, managing his personally  owned shares of the Company's stock and all
other  personal  assets  independent of his  responsibilities  and duties to the
Company as President and Chief Executive Officer.

     c.  Termination  of  Existing  Contracts.  Whitman  hereby  agrees that all
agreements and contracts,  whether written or oral,  relating to the current and
past  employment  of  Whitman  by  the  Company  will  be  terminated  as of the
commencement of the Term of this Agreement;  provided,  however, that nothing in
this  Agreement  shall  modify the  agreements  currently  in place  between the
Company and Hampstead  Interests,  LP and Knowledge Capital  Investment Group or
alter in any way  Whitman's  role as Chairman of the Board of  Directors  of the
Company.



                                      187
<PAGE>

2.  TERM OF  EMPLOYMENT. The term of Whitman's  employment  under this Agreement
(the "Term") shall commence on the date of execution  hereof (the  "Commencement
Date") and shall continue through and expire on the seventh (7th) anniversary of
the Commencement Date (the  "Termination  Date"),  unless earlier  terminated as
provided herein; provided,  however, that the term of Whitman's employment shall
automatically  extend for a one year term  beyond the  Termination  Date and for
consecutive one year terms thereafter,  unless the Company shall provide written
notice to Whitman at least  ninety (90) days prior to the end of the Term or any
extended term advising  Whitman that the Company shall not renew the  Agreement,
in which event Whitman's employment hereunder will terminate on the last date of
the Term or any extended term thereof.

3.  COMPENSATION AND OTHER BENEFITS.

     a. Compensation.  As compensation for services rendered by Whitman pursuant
to this Agreement, the Company shall pay Whitman, during the Term, a base salary
of $500,000.00 per annum (the "Annual Salary"), subject to such increases as the
Board of  Directors  of the Company may, in its sole  discretion,  approve.  The
Annual Salary shall be payable in accordance with the applicable  payroll and/or
other  compensation  policies  and plans of the  Company as from time to time in
effect,  less such  deductions as shall be required to be withheld by applicable
law and regulations.

     b. Performance Compensation.  Prior to the beginning of each fiscal year of
the  Company,  the  Organization  and  Compensation  Committee  of the  Board of
Directors (the "Committee") shall, with Whitman's input and assistance,  develop
a written  fiscal  year  performance  compensation  plan that  provides  for the
payment of incentive compensation  corresponding to the Company's achievement of
specific,  measurable  performance  goals as the  direct  result of  exceptional
performance by Whitman of his duties as President and Chief Executive Officer of
the  Company   ("Performance   Compensation").   Whitman's  target   Performance
Compensation  in  any  fiscal  year  for  meeting  the  performance   objectives
established  by the  Committee  shall not be less  than an  amount  equal to the
Annual Salary for said fiscal year. The Committee shall have complete discretion
in  determining  whether  performance  goals have been met or  exceeded  and the
corresponding amount of Performance Compensation to be paid to Whitman.

     c. Long-term Incentive Compensation.

          i. Stock Options. Whitman shall receive  performance-accelerated stock
     options (the "Options")  granting  Whitman the right to purchase,  on terms
     not inconsistent  with those set forth herein,  the number of shares of the
     Company's common stock equal to 5% of the total  outstanding  shares of the
     Company as of January 1, 2000. The grant price of the Options will be equal
     to the closing price of the Company's  stock on the date this  Agreement is
     executed by the parties. The Options will vest as follows:

     Forty  percent  (40%)  shall  vest on the date  that the  closing  price of
     Company  stock has  averaged  at least  $20.00  per share for  ninety  (90)
     consecutive trading days.

     Ten percent  (10%) shall vest on the date that the closing price of Company
     stock has  averaged at least  $25.00 per share for ninety (90)  consecutive
     trading days.

     Ten percent  (10%) shall vest on the date that the closing price of Company
     stock has  averaged at least  $30.00 per share for ninety (90)  consecutive
     trading days.



                                      188
<PAGE>

     Ten percent  (10%) shall vest on the date that the closing price of Company
     stock has  averaged at least  $35.00 per share for ninety (90)  consecutive
     trading days.

     Ten percent  (10%) shall vest on the date that the closing price of Company
     stock has  averaged at least  $40.00 per share for ninety (90)  consecutive
     trading days.

     Ten percent  (10%) shall vest on the date that the closing price of Company
     stock has  averaged at least  $45.00 per share for ninety (90)  consecutive
     trading days.

     Ten percent  (10%) shall vest on the date that the closing price of Company
     stock has  averaged at least  $50.00 per share for ninety (90)  consecutive
     trading days.

     Notwithstanding  the foregoing vesting schedule,  all Options shall vest on
     the date seven (7) years from the date the Options were  granted,  provided
     Whitman has remained  employed by the Company in any capacity  agreed to by
     Whitman and the Board of Directors as of          , 20  .

          ii.  Cash  Payment.  In the event that the  Company's  average  equity
     market  capitalization (the "Target  Capitalization")  exceeds $1.8 billion
     for a period of ninety (90) consecutive trading days, Whitman shall receive
     a cash  payment in an amount  equal to two percent  (2%) of the  difference
     between  the  Target   Capitalization   and  the  Company's  equity  market
     capitalization as of July 14, 2000.

     d.  Additional or Optional  Equity Grants.  Nothing herein shall prevent or
preclude  the  Board of  Directors,  provided  Whitman  consents  thereto,  from
exercising  its  discretion  in granting to Whitman  additional  stock  options,
restricted  share awards or making  other  grants or awards under any  incentive
stock plan, or replacing granted options with common stock.

     e. Acceleration of Option Vesting.  The Committee or the Board of Directors
may, in its discretion,  provided such action is not inconsistent with the terms
of this Agreement or such action is consented thereto by Whitman, provide in any
agreement  granting  Options to Whitman  that the vesting of all or a portion of
said  Options  shall  be  accelerated  based  on the  Company's  achievement  of
performance objectives established by the Committee or the Board of Directors.

     f. Loan to Exercise Options. Provided Whitman elects to exercise any vested
stock options and hold the shares of stock purchased upon exercise,  the Company
shall, upon Whitman's written request, lend to Whitman, on a full recourse basis
and on terms substantially  similar to the terms of the BankOne loans granted to
key employees of the Company under the Company's  Management Stock Purchase Loan
Program,  an  amount  equal to the  aggregate  option  grant  price of the stock
Whitman acquires and continues to hold through the exercise of Options, plus the
amount of federal, state and local taxes assessed as a result of the exercise of
the  options.  Repayment  of the  principal  of any such  loan  and all  accrued
interest  thereon  shall  be due  upon the  earlier  to  occur of (i) the  sale,
transfer or other  disposition  of the stock by  Whitman,  his heirs or assigns;
(ii) the date which is five years  after the date of  termination  of  Whitman's
employment.

     g. Participation in Benefit Plans.  Whitman shall be permitted,  during the
Term to participate in any group life,  hospitalization or disability  insurance
plan, health program,  pension plan,  vacation and personal leave, and any other
similar benefit plan or other so-called "fringe benefits" of the Company,  which
may be available to all other  executive  officers of the Company,  generally on
the same terms and conditions as such other executive officers.



                                      189
<PAGE>

     h.  Reimbursement of Expenses.  All expenses,  including  expenses prior to
January 1, 2000,  incurred by Whitman in performing  his duties as President and
Chief  Executive  Officer and/or  Chairman of the Board,  shall be reimbursed in
accordance with the Company's policies and procedures then in effect.

4.  NON-COMPETITION.

     a. Acknowledgments.  Whitman acknowledges that: (i) the Company,  which for
purposes of this Article 4 includes  Franklin Covey Co. and all of its operating
divisions,   subsidiaries  and  affiliates,   including  such  subsidiaries  and
affiliates  as may be formed or  incorporated  during  the Term or any  extended
terms,  is engaged in the business of providing  individual  and  organizational
performance and effectiveness  training services and products,  and does now and
may  engage  in other  business  activities  during  the Term of this  Agreement
(collectively  referred to herein as the  "Business");  (ii) Whitman is one of a
limited number of persons who will perform a significant  role in the management
and  development  of the  Business,  and  whose  services  will  be  unique  and
extraordinary,  and will  contribute to and enhance the goodwill of the Company;
(iii) the Business is conducted  throughout  the world;  (iv) Whitman's work for
the Company will give him access to "know-how,"  trade secrets,  customer lists,
details of client or consultant contracts,  pricing policies,  seminar outlines,
products,   operational   methods,   marketing  plans  or  strategies,   product
development  techniques  or plans,  business  acquisition  plans,  new personnel
acquisition plans, methods of production and distribution,  technical processes,
designs  and design  projects,  inventions,  research  projects,  and  financial
information and general confidential business information (collectively,  "Trade
Secrets") that are confidential and unique, not generally known in the industry,
and which give the Company a competitive advantage and significantly enhance the
Company's goodwill; (v) the agreements and covenants contained in this Article 4
are  essential to protect the  Business and goodwill of the Company,  to prevent
competitors  from acquiring,  appropriating,  or discovering the Company's Trade
Secrets, and to maintain and protect the Company's  competitive advantage in the
industry; and (vi) Whitman has means to support himself and his dependents other
than by engaging in the Business,  and the provisions of this Article 4 will not
impair such ability. Accordingly, Whitman covenants and agrees as follows:

     b. Covenants and Reformation.

          i.  Non-Competition   Covenants.   For  a  period  commencing  on  the
     Commencement  Date hereof and continuing for three (3) years after the date
     of termination of Whitman's  employment  with the Company,  for any reason,
     with or without cause (the "Covenant  Period"),  Whitman shall not,  within
     any place where the Company conducts the Business,  directly or indirectly,
     (i) engage in the Business or any aspect of the Business for  Whitman's own
     account  in  competition  with the  Company;  (ii)  enter the employ of, or
     render any services to or consult with,  any person  engaged in competition
     with the Company;  (iii) become  associated  with or interested in any such
     person in any capacity,  including,  without limitation,  as an individual,
     partner,  shareholder,  officer,  director,  principal,  agent or  trustee;
     provided,  however,  Whitman may own, directly or indirectly,  solely as an
     investment,  securities  of any company  traded on any national  securities
     exchange or  over-the-counter if Whitman is not a controlling person of, or
     a member of a group which controls,  such company and does not, directly or
     indirectly, own two percent (2%) or more of any class of securities of such
     person;  (iv) solicit or otherwise deal with any client of the Company in a
     manner designed to (or that could) take business away from the Company;  or
     (v) solicit or  otherwise  induce any  employee of the Company to terminate
     his/her employment with the Company.

          ii. Reformation or "Blue-Pencilling."  The Company intends to restrict
     Whitman's  activities  under Section 4.b.i only to the extent  necessary to
     protect  the  Company's  legitimate  business  interests.  Whitman  and the
     Company  agree that the terms and  conditions  hereof should be enforced to
     the  fullest  extent  permitted  by law. If any court  determines  that any


                                      190
<PAGE>

     provision of Section 4.b.i, or any part thereof,  is unenforceable  because
     of the scope, duration or geographic breadth of such provision,  such court
     shall  have the  power to  reform  such  provision  to the  maximum  scope,
     duration or geographical  breadth,  as the case may be, that such court has
     determined is enforceable in accordance with the law.

          iii.  Nondisclosure  Covenant.  Except in  performing  his  duties and
     obligations under this Agreement, during the Covenant Period, Whitman shall
     not,  without the prior written  consent of the Company,  intentionally  or
     negligently,  reveal, make accessible,  or disseminate to any person not an
     employee of the Company,  or to any other entity, or use for the benefit of
     himself or others,  the Trade  Secrets  and any and all other  confidential
     matters of the  Company.  Whitman  covenants  and agrees  that he shall not
     exploit  for  his  own  benefit,   or  the  benefit  of  others,   personal
     relationships  with  customers,  suppliers  or agents of the  Company  in a
     manner that would or may adversely affect the Company.

          iv. Property of the Company.  All of the Company's Trade Secrets,  and
     all tangible items, including,  without limitation,  all memoranda,  notes,
     lists,  records and other  documents  or papers  (and all copies  thereof),
     including such items stored in computer  memories,  on microfiche or by any
     other means, made or compiled by or on behalf of Whitman, or made available
     to  Whitman,  relating to the past,  existing,  or  contemplated  business,
     research  development,  or work of the Company,  other than purely personal
     matters, are and shall remain the Company's exclusive property and shall be
     delivered  to the  Company  promptly  upon  the  termination  of  Whitman's
     employment (whether for Cause or otherwise) or at any other time on request
     of the Company.

          v. Rights and Remedies Upon Breach. If Whitman breaches,  or threatens
     to commit a breach of any of the  provisions  of Sections  4.b, 4.c, or 4.d
     (collectively, the "Restrictive Covenants"), the Company shall, independent
     of, in  addition  to,  and not in lieu of, any other  rights  and  remedies
     available  to the  Company  under law or in equity,  have (A) the right and
     remedy to have the Restrictive Covenants specifically enforced by any court
     of competent  jurisdiction,  it being agreed that any breach or  threatened
     breach of the Restrictive  Covenants would cause irreparable  injury to the
     Company and that money damages would not provide an adequate  remedy to the
     Company, and (B) the right and remedy to require Whitman to account for and
     pay  over to the  Company  all  compensation,  profits,  monies,  accruals,
     increments or other  benefits  derived or received by Whitman as the result
     of any transactions constituting a breach of the Restrictive Covenants.

     c.  Severability  of Covenants.  Whitman  acknowledges  and agrees that the
Restrictive  Covenants are reasonable and valid in scope,  and  geographical and
temporal breadth and in all other respects.  If any court determines that any of
the Restrictive Covenants, or any part thereof, is invalid or unenforceable, the
remainder of the  Restrictive  Covenants shall not thereby be affected and shall
be given full effect, without regard to the invalid portions.

     d.  Enforceability in Jurisdictions.  The Company and Whitman intend to and
hereby confer jurisdiction to enforce the Restrictive  Covenants upon the courts
of any jurisdiction within the geographical scope of the Restrictive  Covenants.
If the  courts  of any one or more of such  jurisdictions  hold the  Restrictive
Covenants  unenforceable  by  reason  of  their  scope or  otherwise,  it is the
intention of the Company and Whitman that such  determination  not bar or in any
way affect the Company's right to the relief provided above in the courts of any
other jurisdiction  within the geographical scope of the Restrictive  Covenants,
as to breaches of such covenants in such other  respective  jurisdictions,  such
covenants as they relate to each jurisdiction being, for this purpose, severable
into diverse and independent covenants.



                                      191
<PAGE>

5.  TERMINATION.

     a. Termination Without "Cause". In consideration of Whitman agreeing to the
terms of Article 4 hereof,  which agreement the parties  acknowledge has a value
to the Company in excess of $2,000,000,  and in further consideration of Whitman
executing a general mutual  release  acceptable to the Board of Directors of the
Company at the time of  termination,  the parties  agree that  Whitman  shall be
entitled to receive the following payments and benefits (subject to required tax
and other  withholdings)  in the event the  Company  terminates  his  employment
during the Term other than  pursuant to Section 5.d  hereof,  Whitman  agreeing,
however,  that the provisions of Article 4 shall be enforceable  notwithstanding
Whitman's termination pursuant to Section 5.d:

          i. an amount equal to two and one-half (2 1/2) times the Annual Salary
     at the time of  termination,  without  interest,  payable  in two (2) equal
     installments,  the first installment to be due and payable thirty (30) days
     following  the  date the  Company  receives  an  executed  general  release
     satisfactory  in all respects to the Board of Directors of the Company (not
     releasing  however any obligations  the Company has to Whitman  pursuant to
     this Agreement),  and the second  installment  being due and payable on the
     date twelve (12) months following payment of the first installment; and

          ii. an amount  equal to two and  one-half  (2 1/2)  times the  average
     Performance  Compensation  paid to  Whitman  in the  three  (3) years (or a
     shorter  period  as the  case  may be)  immediately  preceding  the date of
     termination, without interest, payable in two equal installments, the first
     installment  being due and payable  thirty (30) days following the date the
     Company receives the executed general release,  and the second  installment
     being due and payable on the date twelve (12) months  following  payment of
     the first installment; and

          iii.  an  amount  equal  to  the  earned  (based  on   achievement  of
     performance objectives to date) but unpaid target Performance  Compensation
     for the fiscal  year in which  termination  occurs,  pro rated based on the
     time  Whitman is  employed  during said fiscal year and payable at the time
     Performance  Compensation  is paid to other  employees with respect to said
     fiscal year; and

          iv. continuation of all medical,  dental and other health benefits for
     which Whitman was enrolled immediately prior to termination for a period of
     two (2) years following the date of termination; and

          v. a five (5) year  extension of time in which to exercise all options
     vested but unexercised as of the date of termination; and

          vi.  the pay  out to  Whitman  of any  deferred  compensation  account
     balances  based on the terms and payment  elections in place at the time of
     termination.

     b.  Termination Upon Death. If Whitman dies during the Term, this Agreement
shall  terminate,  provided that Whitman's  legal  representatives,  successors,
heirs or assigns  shall be entitled to receive the payments and benefits  earned
by Whitman as of the date of such termination (with performance bonuses prorated
as of such termination date);  provided further,  however, if other benefits are
governed by the provisions of any written employee benefit plan or policy of the
Company,  any written  agreement  contemplated  thereunder or any other separate
written  agreement  entered into between Whitman and the Company,  the terms and
conditions of such plan,  policy or agreement  shall control in the event of any
discrepancy  or conflict with the  provisions of this  Agreement  regarding such
payments  and other  benefits  upon the  death,  termination  or  disability  of
Whitman.



                                      192
<PAGE>

     c.  Suspension  upon  Disability.   If  during  the  Term  Whitman  becomes
physically or mentally disabled,  whether totally or partially,  as evidenced by
the written statement of a competent  physician licensed to practice medicine in
the United  States,  so that  Whitman  is unable to  substantially  perform  his
services  hereunder  for (i) a period  of six  consecutive  months,  or (ii) for
shorter periods  aggregating six months during any twelve-month  period,  at any
time after the last day of the six  consecutive  months of disability or the day
on which the shorter periods of disability equal an aggregate of six months, the
Company shall terminate the Term of Whitman's  employment  hereunder and Whitman
shall be entitled to receive the payments  and benefits  earned by Whitman as of
the date of such  termination  (with  performance  bonuses  prorated  as of such
termination  date).  If at any time during the Term  Whitman  shall no longer be
disabled,  as  evidenced  by the  written  statement  of a  competent  physician
licensed to  practice  medicine in the United  States,  the Company  may, at its
election,  fully reinstate the employment of Whitman  pursuant to this Agreement
and shall  commence  payment of the  Annual  Salary and all of the terms of this
Agreement  shall  resume in full force for the  balance of the Term.  Nothing in
this Section 5.c shall be deemed to extend the Term.

     d.  Termination  for "Cause." The Company has the right, at any time during
the Term,  subject  to all of the  provisions  hereof,  exercisable  by  serving
notice,   effective  in  accordance  with  its  terms,  to  terminate  Whitman's
employment   under  this  Agreement  and  discharge   Whitman  for  "Cause"  (as
hereinafter  defined).  If such right is exercised,  the Company's obligation to
Whitman  shall be limited to the payment of any unpaid  Annual  Salary and other
benefits,  if  any,  accrued  up to  the  effective  date  (which  shall  not be
retroactive)  specified in the Company's notice of termination.  As used in this
Section   5.d,   the  term   "Cause"   shall  mean  and  include  (i)   wrongful
misappropriation  of any money or other assets or  properties  of the Company or
any  subsidiary or affiliate of the Company,  (ii) the conviction of Whitman for
any felony, or (iii) chronic alcoholism or drug addiction.

     e.  Termination  in Event of  "Unfriendly"  Takeover.  For purposes of this
Agreement, "unfriendly" takeover shall occur if more than forty percent (40%) of
the  Company's  common stock is purchased by a hostile  purchaser.  The Board of
Directors shall determine prior to the takeover  whether a purchaser is hostile.
In the event of an unfriendly  takeover,  Whitman shall receive the payments and
benefits  described in Section 5.a. All unvested stock options shall immediately
vest as of the date of the closing of any unfriendly takeover.

     f. "Friendly" Takeover. For purposes of this Agreement, "friendly" takeover
shall occur if more than forty percent  (40%) of the  Company's  common stock is
purchased by a friendly purchaser.  The Board of Directors shall determine prior
to the takeover  whether a purchaser is  friendly.  A takeover  supported by the
Board shall be deemed friendly. In the event of a friendly takeover:

          i.  Whitman  shall  receive the  payments  and  benefits  described in
     Section  5.a,  provided  that  during the three (3) year  period  after the
     friendly  takeover  (provided  said  3-year  period is within the Term) the
     successor company  terminates Whitman for any reason other than for "Cause"
     or one or more of the  following  events occur and Whitman  terminates  his
     employment  within six months and by reason thereof:  (i) Whitman's  annual
     salary is less than the  Annual  Salary  paid to Whitman at the time of the
     friendly  takeover,  (ii)  Whitman is not  eligible  to  receive  incentive
     compensation  on  terms  and  in  amounts  at  least  as  favorable  as the
     Performance  Compensation  provided in this  Agreement,  or (iii) Whitman's
     role in the Company is other than  President and Chief  Executive  Officer.
     All unvested  stock  options shall  immediately  vest as of the date of the
     closing of any friendly takeover; and

          ii.  there shall  immediately  vest the number of Options  that remain
     unvested at the time the Board approves the "friendly"  takeover  necessary
     to achieve Whitman's vesting of Options representing at least three percent
     (3%) of the  outstanding  shares of the  Company's  stock as of  January 1,
     2000.





                                      193
<PAGE>


     g.  Failure  to  Extend  Term Not an Event of  Termination.  The  Company's
election not to extend the Term or any extended term of this Agreement  pursuant
to  Section  2,  above,  shall  not  constitute  an act of  termination  of this
Agreement for any purpose.

6. INSURANCE. The Company may, from time to time, apply for and take out, in its
own name and at its own  expense,  naming  itself or  others  as the  designated
beneficiary  (which  it may  change  from time to time),  policies  for  health,
accident,  disability or other  insurance  upon Whitman in any amount or amounts
that it may deem  necessary  or  appropriate  to protect its  interest.  Whitman
agrees  to aid  the  Company  in  procuring  such  insurance  by  submitting  to
reasonable  medical  examinations  and by filling out,  executing and delivering
such applications and other instruments in writing as may reasonably be required
by an insurance  company or companies to which any  application or  applications
for insurance may be made by or for the Company.

     7. OTHER PROVISIONS.

     a.  Notices.  Any  notice  or other  communication  required  or  permitted
hereunder  shall be in writing and shall be delivered  personally,  telegraphed,
telexed,  sent by facsimile  transmission  or sent by  certified,  registered or
express  mail,  postage  prepaid.  Any such notice shall be deemed given when so
delivered personally, telegraphed, telexed or sent by facsimile transmission or,
if mailed,  five days after the date of deposit in the United  States  mail,  as
follows:

          i. if to the Company, to:

          Franklin Covey Co.
          2200 West Parkway Boulevard
          Salt Lake City, Utah  84119
          Attn:  Val John Christensen

          ii. if to Whitman, to:

          ------------------------

Any party may change its  address  for notice  hereunder  by notice to the other
party hereto.

     b. Entire  Agreement.  This  Agreement  contains the entire  agreement  and
understanding  between the parties with respect to the subject matter hereof and
supersedes  all  prior  agreements,  written  or  oral,  with  respect  thereto;
provided,  however,  that nothing herein shall in any way limit the  obligation,
rights or  liabilities  of the parties under any written stock option  agreement
separately entered into by the parties.

     c.  Waivers  and  Amendments.  This  Employment  Agreement  may be amended,
modified,  superseded,   canceled,  renewed  or  extended,  and  the  terms  and
conditions  hereof may be  waived,  only by a written  instrument  signed by the
parties or, in the case of a waiver, by the party waiving  compliance.  No delay
on the part of any party in exercising any right,  power or privilege  hereunder
shall operate as a waiver thereof, nor shall any waiver on the part of any party
of any right, power or privilege  hereunder,  nor any single or partial exercise
of any  right,  power or  privilege  hereunder  preclude  any  other or  further
exercise  thereof  or the  exercise  of any  other  right,  power  or  privilege
hereunder.

     d. Governing Law; Venue. This Agreement, except for Article 4 hereof, shall
be governed by and construed in accordance by with the laws of the State of Utah
applicable to agreements  made and to be performed  entirely  within such State.
The  parties  submit  themselves  to the  jurisdiction  of the federal and state
courts  located  in Utah and agree to  commence  any  lawsuit  arising  under or
relating to this Agreement (other than Article 4 hereof) in such courts.



                                      194
<PAGE>

     e. Assignment.  This Agreement,  and any rights and obligations  hereunder,
may not be assigned by any party hereto  without the prior  written
consent of the other party, except that the Company may assign this Agreement to
any of its subsidiaries or affiliates  without  Whitman's  consent provided such
assignment  does not diminish any of Whitman's  benefits,  rights or obligations
hereunder.

     f. Successors and Assigns.  The rights and benefits of this Agreement shall
inure to the parties' respective successors and assigns.

     g. Counterparts.   This   Agreement  may    be  executed  in  two  or  more
counterparts,  each of  which  shall  be  deemed  an  original  but all of which
together shall constitute one and the same instrument.

     h. Headings. The headings in this Agreement are for reference purposes only
and shall not in any way affect the meaning or interpretation of this Agreement.

IN WITNESS  WHEREOF,  the parties have  executed  this  Agreement as of the date
first above written.



FRANKLIN COVEY CO.



By  /s/ Val John Christensen
  ------------------------------------------
    Val John Christensen
    Executive Vice President/General Counsel




ROBERT A. WHITMAN, an individual

                                      195
<PAGE>



EXHIBIT 21



                                  FRANKLIN COVEY CO.
                                    SUBSIDIARIES

Franklin Development Corporation  (a Utah corporation)
Franklin Covey Europe, Inc.  (a Utah corporation)
Franklin Covey Europe, Ltd.  (a United Kingdom corporation)
Franklin Covey Canada, Ltd.  (a Canada corporation)
Franklin Excellence, Inc.  (a Utah corporation)
Franklin Covey Asia, Inc.  (a Utah corporation)
Franklin Covey Australia, Inc.  (a Utah corporation)
Franklin Covey NZ, Inc.  (a Utah corporation)
Franklin Covey Mexico, Inc.  (a Utah corporation)
Franklin Covey de Mexico, SA de CV  (a Mexico corporation)
Franklin Covey Taiwan, Inc.  (a Utah corporation)
Franklin Covey Argentina, Inc.  (a Utah corporation)
Franklin Covey Brazil, Inc.  (a Utah corporation)
Franklin Covey International, Inc.  (a Utah corporation)
Franklin Covey Puerto Rico, Inc.  (a Puerto Rico corporation)
Franklin Covey SA, Inc.  (a Utah corporation)
Franklin Covey ASC, Inc.  (a Utah corporation)
Franklin Covey Printing (formerly Publishers Press, Inc.) (a Utah corporation)
Franklin Covey Client Sales, Inc.  (a Utah corporation)
Franklin Covey Catalog Sales, Inc.  (a Utah corporation)
Franklin Covey Product Sales, Inc.  (a Utah corporation)
Franklin Covey Services, L.L.C.  (a Utah limited liability company)
Franklin Covey Marketing, Ltd.  (a Utah limited partnership)
Franklin Covey Travel, Inc.  (a Utah corporation)
Franklin Covey Coaching, L.L.C.  (a Delaware limited liability company)
Premier Agendas, Inc.  (a Washington corporation)
Premier School Agendas, Ltd.  (a Canada corporation)
Premier Graphics, L.P.  (a Washington limited partnership)
Wasatch Communications, Inc.  (a Utah corporation)
Franklin Covey Japan Co. Ltd.  (a Japan corporation)
McCulley Cuppan, LLC  (a Utah limited liability)
Franklin Planner.com, Inc.  (a Utah corporation)
Franklin Covey Pty. Ltd.  (an Australia corporation)
Franklin Covey Ltd.  (a New Zealand corporation)
Franklin Covey Middle East, WLL  (a Bahrain corporation)
SA Acquisition, Inc.  (a Utah corporation)



                                      196
<PAGE>


EXHIBIT 23


                    CONSENT OF INDEPENDENT PUBLIC ACCOUNTANTS

         As   independent   public   accountants,   we  hereby  consent  to  the
incorporation  of our reports included or incorporated by reference in this Form
10-K, into the Company's  previously filed Registration  Statements on Form S-8,
File Nos. 33-73624 , 33-51314,  333-34498 and 333-38172, and Form S-3, File Nos.
33-47894 and 333-89541.




/s/ ARTHUR ANDERSEN LLP
------------------------
ARTHUR ANDERSEN LLP

Salt Lake City, Utah
November 27, 2000


                                      197
<PAGE>

Exhibit 99.1


                    REPORT OF INDEPENDENT PUBLIC ACCOUNTANTS
                  ON CONSOLIDATED FINANCIAL STATEMENT SCHEDULE





To Franklin Covey Co.:

     We have audited in accordance with auditing standards generally accepted in
the United States, the consolidated  financial  statements  included in Franklin
Covey Co.'s annual report to shareholders incorporated by reference in this Form
10-K,  and have issued our report  thereon dated  September 28, 2000. Our audits
were made for the purpose of forming an opinion on those  statements  taken as a
whole. The schedule listed in the index on page 199 is the responsibility of the
Company's  management  and is presented  for the purpose of  complying  with the
Securities  and  Exchange  Commission's  rules  and is  not  part  of the  basic
financial statements. The schedule has been subjected to the auditing procedures
applied in the audit of the basic  financial  statements  and,  in our  opinion,
fairly  states in all material  respects the  financial  data required to be set
forth therein in relation to the basic financial statements taken as a whole.


/s/ ARTHUR ANDERSEN LLP
-----------------------
ARTHUR ANDERSEN LLP

Salt Lake City, Utah
September 28, 2000







                                      198
<PAGE>
EXHIBIT 99.2

SCHEDULE II
                               FRANKLIN COVEY CO.
                 VALUATION AND QUALIFYING ACCOUNTS AND RESERVES
                    For the Three Years Ended August 31, 2000
                             (Dollars in Thousands)
<TABLE>
<CAPTION>

Column A                            Column B                    Column C               Column D          Column E
--------                            --------                    --------               --------          --------
                                                               Additions
                                                         ----------------------
                                                         Charged to     Charged
                                   Balance at            Costs and      to Other                        Balance at
Description                     Beginning of Period       Expenses      Accounts      Deductions      End of Period
--------------------------------------------------------------------------------------------------------------------
Year ended August 31, 1998:

<S>                                 <C>                  <C>                          <C>      <C>      <C>
 Allowance for doubtful accounts    $  1,931             $  3,472                     $ (2,563)(1)      $  2,840
 Allowance for inventories             4,475                6,522                       (5,998)(2)         4,999
                                    --------             --------                     ---------         --------


                                    $  6,406             $  9,994                     $ (8,561)         $  7,839
                                    ========             ========                     =========         ========


Year ended August 31, 1999:
 Allowance for doubtful
    accounts                        $  2,840             $  4,862                     $ (3,628)(1)      $  4,074
 Allowance for inventories             4,999               13,460                       (8,899)(2)         9,560
                                    --------             --------                     ---------         --------

                                    $  7,839             $ 18,322                     $(12,527)         $ 13,634
                                    ========             ========                     =========         ========

Year ended August 31, 2000:
 Allowance for doubtful
    accounts                        $  4,074             $  1,918                     $ (2,642)(1)      $  3,350
 Allowances for inventories            9,560                5,243                       (8,881)(2)         5,922
                                    --------             --------                     ---------         --------

                                    $ 13,634             $  7,161                     $(11,523)         $  9,272
                                    ========             ========                     =========         ========
</TABLE>


(1) Represents a write-off of accounts deemed uncollectible.

(2) Reduction in the allowance is due to a write-off of obsolete inventories.



                                      199
<PAGE>



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