JETFORM CORP
10-K, EX-10.21.3, 2000-07-28
PREPACKAGED SOFTWARE
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                                                                 EXHIBIT 10.21.3

October 27, 1999

JetForm Corporation
560 Rochester Street
Ottawa, Ontario
K1S 5K2

Attention:        Mr. Jeff McMullen
                  Chief Financial Officer

Dear Sirs:

Further  to our  recent  discussions,  we are  pleased  to offer  the  following
amendments  to the letter  agreement  dated April 7, 1999 between  Royal Bank of
Canada and JetForm Corporation (the "Agreement"):

7.   Repayment:

     In  sub-paragraph  1, each of the dates  September  30,  1999 is amended to
November 30, 1999.

     In  sub-paragraph  4, the date of June 30,  2000 is amended to  February 1,
2001.

8.   Availability:

     Sub-paragraph 1 (a) (ii) is amended with the addition "where such insurance
has been formally assigned to the bank".

     Sub-paragraph 4 (a) is deleted and replaced with the following:

     "Borrowings under this segment must not exceed 25% of the aggregate of (all
on a consolidated basis):

     -    Cash, net of any short term operating loans
     -    Cash equivalents
     -    Trade accounts  receivable  falling due within the next twelve months,
          but excluding amounts 90 days or more past due".

     Sub-paragraph 4 (e) is amended to read February 1, 2001.

20.  Periodic Review

     The date is amended to November 30, 1999.

An extension  fee of .15% is payable with respect to Segment (4). The  extension
fee is  non-refundable  and will be deemed to have been  earned by the Bank upon
acceptance of this amendment to compensate for time, effort and expense incurred
by the Bank in extending this facility.  All other terms of the Agreement remain
unchanged.

This amendment  expires if not accepted by November 19, 1999 unless  extended in
writing by the Bank. If this agreement is acceptable, kindly sign and return the
attached copy to the attention of the writer.

Yours truly,



We acknowledge and accept the within
terms and conditions.

JETFORM CORPORATION

Per: ______________________________________________

Per: ______________________________________________

Date: ______________________________________________


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