<PAGE>
Exhibit 99.1
------------
Slide 1: ePresence, Inc.
-------------------------
ePresence, Inc.
(Nasdaq: EPRE)
November 2000
Slide 2: Safe Harbor Statement
-------------------------------
Any statement made in this presentation that is not a statement of historical
fact is a forward-looking statement that is subject to risks and uncertainties,
including risks relating to the success of ePresence's service offerings,
competitive pressures, and ePresence's strategic relationships with third
parties as well as other risk factors detailed from time to time in ePresence's
SEC filings.
Slide 3: Company Overview
--------------------------
An e-services company with a:
o Unique personalization focus
o Worldwide presence
o Fortune 1000 client base
o 70% revenue growth (3 year CAGR)
o Strong balance sheet ($178M cash and marketable securities)
o Seasoned management team
Slide 4: Company Overview
--------------------------
"ePresence delivers web-based solutions that personalize customer relationships,
thus maximizing the value of each customer."
<PAGE>
Slide 5: Evolution of Business
-------------------------------
1st Generation: Web 2nd Generation: 3rd Generation: Customer
Presence Vendor Site Integration
Served to whet customer Vendors integrate No longer web-centric but
appetites: their Web servers "Customer-centric"
and their back-end
o Communication business systems to Feed information to
o Fulfillment provide e-Commerce customers wherever and
services whenever they need it.
Intel Corporation 2000
Slide 6: Personalization is Hot
--------------------------------
"Enterprises practicing personalization will capture market share, improve
customer retention and satisfaction, and increase revenue."
Peppers and Rogers, 1999
"By 2004, 80% of content-rich IT applications will incorporate personalization.
By 2003, more than 80% of major enterprises with an internet presence will
analyze their employees' and clients' behavior with a view toward automatically
tracking online interaction."
Gartner Group, 2000
Slide 7: "Customer Centric" Software Drives, e-Services Growth
---------------------------------------------------------------
What are the most important software purchases you will make in 2000?
Customer Service/CRM: 30%
Content Management: 24%
Personalization: 20%
Application Server: 16%
Integration Tools/middleware: 16%
Measurement/analytics: 14%
Payment systems: 12%
Product catalog: 10%
Other: 16%
Percentage of 50 interviewees
Source: Forrester Research, 1999
<PAGE>
Slide 8: "Customer Centric" Software Drives, e-Services Growth
---------------------------------------------------------------
What are the most important software purchases you will make in 2000?
Customer Service/CRM: 30%*
Content management: 24%*
Personalization: 20%*
Application server: 16%*
Integration tools/middleware: 16%*
Measurement/analytics: 14%*
Payment systems: 12%
Product catalog: 10%
Other: 16%
* = Personalization technologies.
Percentage of 50 interviewees
Source: Forrester Research, 1999
Slide 9: Business Profile
--------------------------
o "Customer Centric" e-services from web presence through infrastructure
o Heavy emphasis on "back-end" skills
o Fortune 1000 market focus
o 400 professionals (300 billable)
o Scalable business model
o Worldwide delivery capability
o New York/New Jersey o Toronto
o Washington DC o London
o Dallas o Amsterdam
o San Francisco o Munich
o Los Angeles o Sydney
<PAGE>
Slide 10: Recent Accomplishments
--------------------------------------
o Q3 e-services revenues of $17M, up 72% from Q3 1999
o Q3 e-services gross margins expand to 45% from 37% in Q3 1999
o Strengthened management team
o Accelerated strategic alliances activity
o Mainspring
o Vignette
o Interwoven
o ATG
o Siebel
o iPlanet
o Microsoft
o Launched comprehensive branding campaign
o Print advertising campaign in 12 major business publications
o Personalization "Road Show" with Red Herring, Gartner and Vignette
Slide 11: Our Priorities
-------------------------
o Enhancing our "Customer Centric" solution focus
o Personalization
o Content management
o CRM
o Wireless
o Business intelligence/analytics
o e-Infrastructure (directory/security)
o Building our worldwide service delivery capability from web presence through
infrastructure
o Increasing staff to 1000 billable consultants
o Growing annualized revenues to a $200M+ run rate
o Creating a highly profitable business
<PAGE>
Slide 12: Market Position
--------------------------
e-Strategy
e-Marketing
e-Design )
e-Applications ) "Customer Centric Solution Focus"
e-Infrastructure )
Maximizing the Value of Each Customer Relationship through Personalization
Slide 13: Personalization Framework
------------------------------------
Customers
Wireless Voice Web E-mail
Personalization Engine
CRM Content Business Other
Management Intelligence Applications &
Tools
DIRECTORIES
e-INFRASTRUCTURE
<PAGE>
Slide 14: FastCycle Methodology
--------------------------------
o Strategize
o Visualize
o Optimize
o Realize
FastCycle Delivers ...
Fast, Flexible and Predictable
...Results
Slide 15: Vertical Market Focus
--------------------------------
FINANCIAL SERVICES
------------------
Fiduciary Trust
Morgan Stanley Dean Witter
Merrill Lynch
The Defined Assets Consortium
MetLife
Toronto Dominion Bank
First Union
The Hartford
State of California Insurance Fund
American Express
Nationwide Building Society
Rabobank
Australian Stock Exchange
NEW MEDIA
---------
Sony
CBS
Warner Music
Your Home Direct
Devondale
<PAGE>
TELECOMMUNICATIONS
------------------
AT&T
Lucent Technologies
Avaya
Bell Atlantic
Bell South
Sprint
GTE
Verizon
Ericsson
Singapore Telecom
PHARMACEUTICALS
---------------
Bristol-Myers Squibb
Bayer
Johnson & Johnson
Merck
Pfizer
BlueCross BlueShield of Florida
I-Trax
North Sydney Health Service
Slide 16: Recent Wins
----------------------
Morgan Stanley Dean Witter
Fiduciary Trust International
BellSouth
Lucent Technologies - Bell Labs Innovations
Bristol-Myers Squibb Company
Slide 17: Conclusions
----------------------
o Unique personalization focus
o Worldwide presence
o Fortune 1000 client base
o 70% revenue growth (3 year CAGR)
o Strong balance sheet
o Seasoned management team
Slide 18: Financial Performance
--------------------------------
Note: Due to the Company's 40% ownership and board control, ePresence continues
to consolidate the results of Switchboard, Inc. (Nasdaq: (SWBD)) in its SEC
filings, however, the following financial information has been presented on a
proforma basis excluding the Switchboard results.
<PAGE>
Slide 19: Revenue Performance
------------------------------
Quarterly Revenue
1Q99 2Q99 3Q99 4Q99 1Q00 2Q00 3Q00
$8.0 $8.6 $9.9 $11.0 $12.1 $14.6 $17.0
10% 8% 14% 11% 9% 21% 17%
$ - values are in millions
% - represents Sequential Growth
Slide 20: e-Services Operating Metrics
---------------------------------------
Q3'00 Q3'99
Revenues $17.0M $9.9M
Gross Margin % 45% 37%
EBITDA (.3M)(1) (1.1M)
Billable Rate/hour $140.0 $126.0
Utilization 68% 65%
Annualized Revenue/Billable Employee $210K $176K
Voluntary Turnover 20% 18%
Dot.com Revenue/Total Revenue 3% (less than) 1%
Cash and Marketable Securities $92M(2) $78M
(1) excluding corporate rebranding expenditure of $1.4M
(2) does not include 9.8 million shares of Switchboard (Nasdaq: (SWBD)) valued
at $63.7M as of September 30, 2000
<PAGE>
Slide 21: e-Services Q3 2000 Profit and Loss Statement
-------------------------------------------------------
e-Services
($'s in Millions) Q3 2000 Q3 1999 Change Q2 2000
Revenue 17.0 9.9 7.1 14.6
Gross Margin 7.6 3.6 4.0 6.7
% Gross Margin 45% 36% 46%
Operating Expense
Sales & Marketing 6.0 2.4 (3.6) 4.6
G&A 3.8 3.0 (0.8) 3.7
Goodwill Amortization 0.7 0.0 (0.7) 0.5
---- ---- ---- ----
Total Op Expense 10.5 5.4 (5.1) 8.8
Operating Inc/(Loss) (2.9) (1.8) (1.1) (2.1)
EBITDA (1.7) (1.1) (0.6) (1.1)
EBITDA (excluding branding costs) (0.3) (1.1) 0.8 (0.9)
Slide 22: e-Services Q3 2000 Balance Sheet
-------------------------------------------
eServices
($'s in Millions) 9/30/2000 6/30/2000 Change
Assets
Cash & Securities* 91.6 99.8 (8.2)
Accounts Receivable 14.2 11.5 2.7
Other Current Assets 6.8 6.1 0.7
----- ----- ----
Total Current Assets 112.6 117.4 (4.8)
Deferred Tax Asset 9.1 9.1 -
Goodwill 27.8 28.5 (0.7)
Other Assets 4.1 3.8 0.3
Total Assets 153.6 158.8 (5.2)
Liabilities
Liabilities 17.9 21.5 (3.6)
Deferred Revenue 3.5 4.7 (1.2)
Deferred Tax Liability 16.6 16.7 (0.1)
Equity 115.6 115.9 (0.3)
Total Liabilities & Equity 153.6 158.8 (5.2)
*Note: Does not include value of 9.8 million shares of Switchboard Holdings
<PAGE>
Slide 23: ePresence Business Model Targets
-------------------------------------------
2001 Long-Term
e-Services 1Q00 2Q00 3Q00 Target Target
Revenue 100% 100% 100% 100% 100%
Gross Margin 45% 46% 45% 49% 51%
Operating Expense
Sales & Marketing Branding 32% 29% 27% 23% 20%
Branding 0% 2% 8% 0% 0%
G&A 28% 25% 22% 18% 16%
Goodwill Amortization 2% 3% 4% 3% 3%
--- --- --- --- ---
Total Op Expense 62% 60% 62% 44% 39%
Operating Inc/(Loss) -17% -14% -17% 5% 12%
EBITDA -11% -8% -10% 10% 18%
EBITDA (excluding branding costs) -11% -6% -1% 10% 18%
Slide 24: Thank you
--------------------
Thank you
Slide 25: Customer Examples
----------------------------
Customer Examples
Slide 26: Morgan Stanley Dean Witter
-------------------------------------
o Industry:
o Financial Services
o Business Challenge:
o Enable the company to personalize and enhance its consumer kiosks
throughout the U.S.
o ePresence Solution:
o Conduct a comprehensive discovery and document detailed requirements for
proposed enhancements
o Business Impact:
o By fully understanding the existing system, recommendations include how
the company can build for future enhancements
o Value
o Total for Q3 - $662K (various projects, one featured here)
<PAGE>
Slide 27: Fiduciary Trust International Company
------------------------------------------------
o Industry:
o Financial Services
o Business Challenge:
o Develop an e-Infrastructure and personalized web-based account management
system
o ePresence Solution:
o End-to-end solution including development and implementation of a user
interface, applications and e-infrastructure while leveraging security and
directory expertise
o Business Impact:
o Customers will have personalized web access to their account that also
facilitates increased personal communication with portfolio managers
o Value
o $1.6M
Slide 28: BellSouth Wireless Data
----------------------------------
o Industry:
o Telecommunications
o Business Challenge:
o The company needed a way to enhance relationships with their web-based
customers (online consumers & partners)
o ePresence Solution:
o Design & develop an innovative Web solution (and a platform to grow on) to
generate sales while providing one-stop convenience for news & product
information
o Business Impact:
o Enhanced relationships with customers & partners
o Value
o Phase I - $300K
Slide 29: Lucent Technologies
------------------------------
o Industry:
o Telecommunications
o Business Challenge:
o Different Business Units needed a way to share information across sales
teams
o ePresence Solution:
o Development of a portal for sales associates with customizable views for
different Business Units
o Business Impact:
o Increased productivity, access to pertinent information and expanded
search capabilities
o Value:
o $2M
<PAGE>
Slide 30: Bristol-Myers Squibb
-------------------------------
o Industry:
o Pharmaceutical
o Business Challenge:
o Re-engineer marketing process and provide sales force automation
o ePresence Solution:
o Custom application and tool development to surround and extend the
company's CRM solution with wireless capability
o Business Impact:
o Cost effective management and enhanced remote connectivity
o Value:
o $4-5M/year
