USA NETWORKS INC
SC 13D, 2000-01-19
TELEVISION BROADCASTING STATIONS
Previous: CONSECO FINANCE CORP, 8-K, 2000-01-19
Next: PERMA FIX ENVIRONMENTAL SERVICES INC, S-3/A, 2000-01-19



<PAGE>   1
                       SECURITIES AND EXCHANGE COMMISSION
                             Washington, D.C. 20549

                                  SCHEDULE 13D

                    Under the Securities Exchange Act of 1934

                         PRECISION RESPONSE CORPORATION
                                (Name of Issuer)

                     COMMON STOCK, PAR VALUE $0.01 PER SHARE
                         (Title of Class of Securities)

                                    740314109
                                 (CUSIP Number)

                              Thomas J. Kuhn, Esq.
                               USA Networks, Inc.
                              152 West 57th Street
                               New York, NY 10019
                                 (212) 314-7200
                  (Name, Address and Telephone Number of Person
                Authorized to Receive Notices and Communications)

                                January 12, 2000
             (Date of Event which Requires Filing of this Statement)

If the filing person has previously filed a statement on Schedule 13G to report
the acquisition which is the subject of this Schedule 13D, and is filing this
schedule because of Rule 13d-1(e), 13d-1(f) or 13d-1(g), check the following
box. [ ]

The information required on the remainder of this cover page shall not be deemed
to be "filed" for the purpose of Section 18 of the Securities Exchange Act of
1934 ("Act") or otherwise subject to the liabilities of that section of the Act
but shall be subject to all other provisions of the Act (however, see the Notes)



<PAGE>   2


CUSIP No. 740314109                  13D                      Page 2 of 8 Pages


- -------------------------------------------------------------------------------
1    NAME OF REPORTING PERSON:                              USA Networks, Inc.

     I.R.S. IDENTIFICATION NUMBER OF ABOVE
     PERSON:                                                59-2712887
- -------------------------------------------------------------------------------
2    CHECK THE APPROPRIATE BOX IF A MEMBER OF A             (a)  [ ]
     GROUP                                                  (b)  [X]
- -------------------------------------------------------------------------------
3    SEC USE ONLY
- -------------------------------------------------------------------------------
4    SOURCE OF FUNDS:                                       OO
- -------------------------------------------------------------------------------
5    CHECK BOX IF DISCLOSURE OF LEGAL
     PROCEEDINGS IS REQUIRED PURSUANT TO                    [ ]
     ITEM 2(D) OR 2(E):
- -------------------------------------------------------------------------------
6    CITIZENSHIP OR PLACE OF ORGANIZATION:                  Delaware
- -------------------------------------------------------------------------------
Number of      7    SOLE VOTING POWER:                      None
Shares
             ------------------------------------------------------------------
Beneficially   8    SHARED VOTING POWER:                    11,848,730
Owned by
             ------------------------------------------------------------------
Each           9    SOLE DISPOSITIVE POWER                  None
Reporting
             ------------------------------------------------------------------
Person         10   SHARED DISPOSITIVE POWER:               None
With:
- -------------------------------------------------------------------------------
11             AGGREGATE AMOUNT BENEFICIALLY
               OWNED BY EACH REPORTING PERSON:              11,848,730
- -------------------------------------------------------------------------------
12             Check if the Aggregate Amount in Row (11)
               Excludes Certain  Shares:                    [ ]
- -------------------------------------------------------------------------------
13             Percent of Class Represented by Amount
               in Row (11):                                 54.4%
- -------------------------------------------------------------------------------
14             Type of Reporting Person:                    CO
- -------------------------------------------------------------------------------



<PAGE>   3

CUSIP No. 740314109                  13D                      Page 3 of 8 Pages


ITEM 1. SECURITY AND ISSUER.

     This statement on Schedule 13D (this "Statement") relates to the common
stock, par value $.01 per share ("PRC Common Stock"), of Precision Response
Corporation, a Florida corporation ("PRC"). The address of the principal
executive offices of PRC is 1505 NW 167th Street, Miami, Florida 33169.

ITEM 2. IDENTITY AND BACKGROUND.

     This Statement is filed by USA Networks, Inc., a Delaware corporation
("USAi"). USAi is a holding company, the subsidiaries of which are engaged in
diversified media and electronic commerce businesses. The principal executive
offices of USAi are located at 152 West 57th Street, New York, NY 10019.

     Annex A attached to this Schedule 13D contains the following information
concerning each director, executive officer and controlling person of USAi: (i)
the name and residence or business address; (ii) the principal occupation or
employment; and (iii) the name, principal business and address of any
corporation or other organization in which such employment is conducted. Annex A
is incorporated herein by reference. To the knowledge of USAi, each of the
persons named on Annex A (the "Annex A Persons"), except Samuel Minzberg, is a
United States citizen. Mr. Minzberg is a Canadian citizen. During the last five
years, neither USAi nor any of the Annex A Persons (to the knowledge of USAi)
has been convicted in a criminal proceeding (excluding traffic violations or
similar misdemeanors). During the last five years, neither USAi nor any of the
Annex A Persons (to the knowledge of USAi) has been a party to a civil
proceeding of a judicial or administrative body of competent jurisdiction and,
as a result of such proceeding, is or was subject to a judgment, decree or final
order enjoining future violations of, or prohibiting or mandating activities
subject to, federal or state securities laws or finding any violation with
respect to such laws.

     Barry Diller, the Chairman and Chief Executive Officer of USAi, Liberty
Media Corporation, Universal Studios, Inc., The Seagram Company Ltd. and USAi
are parties to a stockholders agreement (the "Stockholders Agreement") relating
to USAi. Mr. Diller's business address is, c/o USAi at 152 West 57th Street, New
York, New York 10019. Through his own holdings and the Stockholders Agreement,
Mr. Diller has the right, directly or indirectly, to control 73.9% of the
outstanding total voting power of USAi. As a result, except with regard to
certain specified matters, Mr. Diller generally has the ability to control the
outcome of all matters submitted to a vote of USAi's stockholders. Mr. Diller
disclaims beneficial ownership of any shares of PRC stock beneficially owned by
USAi.

<PAGE>   4

CUSIP No. 740314109                  13D                      Page 4 of 8 Pages


ITEM 3. SOURCE AND AMOUNT OF FUNDS OR OTHER CONSIDERATION.

     Pursuant to the Stockholders Agreement, dated as of January 12, 2000 (the
"Stockholders Agreement"), by and among USAi and each of the PRC stockholders
listed on Schedule I thereto (the "PRC Principal Stockholders"), USAi may be
deemed to be the beneficial owner of 11,848,730 shares of PRC Common Stock. See
the response to Item 5.

     The PRC Principal Stockholders entered into the Stockholders Agreement to
induce USAi to enter into the Agreement and Plan of Merger, dated as of January
12, 2000 (the "Merger Agreement"), by and among USAi, P Acquisition Corp., a
Florida corporation and a wholly owned subsidiary of USAi ("Sub"), and PRC.

     The descriptions of the Merger Agreement and the Stockholders Agreement
contained herein are qualified in their entirety by reference to such
agreements, which are attached hereto as Exhibits 1 and 2.

ITEM 4. PURPOSE OF TRANSACTION.

     The Stockholders Agreement was entered into as a condition to the
willingness of USAi to enter into the Merger Agreement and to ensure the
approval of PRC's stockholders required in connection with the merger of Sub
with and into PRC (the "Merger") pursuant to the terms of the Merger Agreement
will be obtained. In the Merger, PRC will continue as the surviving corporation
and will become a wholly owned subsidiary of USAi.

     In addition to providing for the Merger, the Merger Agreement restricts PRC
from, among other things, engaging in certain transactions, including
extraordinary corporate transactions (other than the Merger), selling certain
assets, changing its capitalization (including by purchasing any of its capital
stock or by issuing any capital stock or other voting securities), amending its
certificate of incorporation or by-laws, paying dividends, incurring
indebtedness, making loans or advances to other persons, making certain
acquisitions and making certain capital expenditures, and otherwise requires PRC
to operate in the ordinary course of business. The restrictions described in
this paragraph are subject to certain exceptions.

     Pursuant to the Merger Agreement, the directors of Sub immediately prior to
the effective time of the Merger will be the directors of the surviving
corporation in the merger.

     In connection with the Merger, it is expected that PRC Common Stock will be
delisted from the NASDAQ National Market System and will become eligible for
termination of registration under the Securities Exchange Act of 1934, as
amended.

     The descriptions of the Merger Agreement and the Stockholders Agreement
contained herein are qualified in their entirety by reference to such
agreements, which are attached hereto as Exhibits 1 and 2.

<PAGE>   5

CUSIP No. 740314109                  13D                      Page 5 of 8 Pages


ITEM 5. INTEREST IN SECURITIES OF THE ISSUER.

     As of January 12, 2000, 11,848,730 shares of PRC Common Stock were subject
to the Stockholders Agreement. Such shares represented approximately 54.4% of
PRC Common Stock issued and outstanding as of December 31, 1999.

     Under the terms of the Stockholders Agreement, each PRC Principal
Stockholder has agreed, among other things, (i) to vote (or cause to be voted)
his or its shares of PRC Common Stock (a) in favor of the Merger, the approval
of the Merger Agreement, and the approval of the other transactions contemplated
by the Merger Agreement, (b) against any action or agreement that would result
in a breach in any material respect of any covenant, representation or warranty
or any other obligation of PRC under the Stockholders Agreement or the Merger
Agreement, and (c) against any extraordinary corporate transaction (other than
the Merger), a sale or transfer of a material amount of assets or capital stock
of PRC or any of its subsidiaries or any action that is intended, or could
reasonably be expected, to materially impede, interfere with, delay, postpone or
adversely affect the Merger and the other transactions contemplated by the
Merger Agreement; (ii) subject to certain exceptions, not to sell, transfer,
pledge, assign or otherwise dispose of any of such shares or enter into an
arrangement with respect to the sale, transfer, pledge, assignment or other
disposition of such shares; and (iii) not to grant any proxy or authorization
with respect to such shares. Accordingly, pursuant to the Stockholders
Agreement, USAi may be deemed to have acquired shared voting power with respect
to the PRC Common Stock subject to the Stockholders Agreement. The Stockholders
Agreement will terminate upon, among other things, the termination of the
Merger Agreement in accordance with its terms.

     The descriptions of the Merger Agreement and the Stockholders Agreement
contained herein are qualified in their entirety by reference to such
agreements, which are attached hereto as Exhibits 1 and 2.


ITEM 6. CONTRACTS, ARRANGEMENTS, UNDERSTANDINGS OR RELATIONSHIPS WITH RESPECT TO
        SECURITIES OF THE ISSUER.

     The information set forth under Items 3, 4 and 5 above are incorporated
herein by reference.

ITEM 7. MATERIAL TO BE FILED AS EXHIBITS.

Exhibit 1:   Agreement and Plan of Merger, dated as of January 12, 2000, by and
             among USAi, Sub and PRC.

Exhibit 2:   Stockholders Agreement, dated as of January 12, 2000, by and among
             USAi and the PRC Principal Stockholders.



<PAGE>   6

CUSIP No. 740314109                  13D                      Page 6 of 8 Pages

                                   SIGNATURE.

     After reasonable inquiry and to the best of my knowledge and belief, I
certify that the information set forth in this statement is true, complete and
correct.

Dated:  January 19, 2000

                                             USA Networks, Inc.



                                             By:     /s/ Thomas J. Kuhn
                                                 ---------------------------
                                                 Name:   Thomas J. Kuhn
                                                 Title:  Senior Vice President
                                                         and General Counsel



<PAGE>   7



                                     ANNEX A

Set forth below is the name, business address, principal occupation or
employment and principal business in which such employment is conducted of each
director and executive officer of USAi. The name of each person who is a
director of USAi is marked with an asterisk. Unless otherwise indicated, the
business address of each person listed below is 152 West 57th Street, New York,
NY 10019.

<TABLE>
<CAPTION>
- ----------------------------------- -------------------------------------- ------------------------------
Name and Business Address           Principal Occupation or                Principal Business in which
                                    Employment                             such Employment is Conducted
- ----------------------------------- -------------------------------------- ------------------------------
<S>                                 <C>                                    <C>
Paul G. Allen*                      Investor                               Vulcan Ventures Inc.
110 110th Avenue, N.E.                                                     (Venture Capital)
Suite 550
Bellevue, Washington  98004
- ----------------------------------- -------------------------------------- ------------------------------
Barry Baker*                        President and Chief Operating          USAi
                                    Officer, USAi
- ----------------------------------- -------------------------------------- ------------------------------
Edgar Bronfman, Jr.*                President and Chief Executive          The Seagram Company Ltd.
375 Park Avenue                     Officer, The Seagram                   (Entertainment, Recreation,
New York, NY  10152                 Company Ltd.                           Spirits and Wine)
- ----------------------------------- -------------------------------------- ------------------------------
Anne M. Busquet*                    President, American Express            American Express Relationship
200 Vesey Street                    Relationship Services                  Services
New York, NY  10285                                                        (Service Provider to American
                                                                           Express Customers)
- ----------------------------------- -------------------------------------- ------------------------------
Barry Diller*                       Chairman and Chief Executive           USAi
                                    Officer, USAi
- ----------------------------------- -------------------------------------- ------------------------------
Michael P. Durney                   Vice President and Controller,         USAi
                                    USAi
- ----------------------------------- -------------------------------------- ------------------------------
Victor A. Kaufman*                  Vice Chairman, USAi                    USAi
- ----------------------------------- -------------------------------------- ------------------------------
Donald R. Keough*                   Chairman of the Board, Allen           Allen & Co. Inc.
711 Fifth Avenue                    & Co. Inc.                             (Investment Banking)
New York, NY 10022
- ----------------------------------- -------------------------------------- ------------------------------
Thomas J. Kuhn                      Senior Vice President, General         USAi
                                    Counsel and Secretary, USAi
- ----------------------------------- -------------------------------------- ------------------------------
</TABLE>
<PAGE>   8


<TABLE>
<S>                                 <C>                                    <C>
- ----------------------------------- -------------------------------------- ------------------------------
Robert W. Matschullat*              Vice Chairman,                          The Seagram Company Ltd.
375 Park Avenue                     The Seagram Company Ltd.                (Entertainment, Recreation,
New York, NY 10152                                                          Spirits and Wine)
- ----------------------------------- -------------------------------------- ------------------------------
Samuel Minzberg*                    President and Chief Executive          Claridge Inc.
1170 Peel                           Officer, Claridge Inc.                 (Management)
Montreal, Quebec H3B-4P2
- ----------------------------------- -------------------------------------- ------------------------------
Brian Mulligan*                     Executive Vice President and           The Seagram Company Ltd.
100 Universal City Plaza            Chief Financial Officer,               (Entertainment, Recreation,
Universal City, CA 91608            The Seagram Company Ltd.               Spirits and Wine)
- ----------------------------------- -------------------------------------- ------------------------------
William D. Savoy*                   Vice President, Vulcan                 Vulcan Ventures, Inc.
110 110th Avenue, N.E.              Ventures Inc.                          (Venture Capital)
Suite 550
Bellevue, Washington 98004
- ----------------------------------- -------------------------------------- ------------------------------
Gen. H. Norman Schwarzkopf*         Retired
400 North Ashley Street
Suite 3050
Tampa, Florida  33602
- ----------------------------------- -------------------------------------- ------------------------------
Michael Sileck                      Senior Vice President and Chief        USAi
                                    Financial Officer, USAi
- ----------------------------------- -------------------------------------- ------------------------------
Diane Von Furstenberg*              Chairman, Diane Von                    Diane Von Furstenberg Studio
389 West 12th Street                Furstenberg Studio L.P.                L.P. (Fashion Design)
New York, NY 10014
- ----------------------------------- -------------------------------------- ------------------------------
</TABLE>


<PAGE>   1
                                                                    CONFIDENTIAL









                          AGREEMENT AND PLAN OF MERGER


                                  by and among


                         PRECISION RESPONSE CORPORATION,

                               USA NETWORKS, INC.

                                       and

                               P ACQUISITION CORP.




                          Dated as of January 12, 2000
<PAGE>   2
                                TABLE OF CONTENTS
<TABLE>
<CAPTION>
                                                                                                    Page
                                                                                                    ----
<S>                        <C>                                                                      <C>
ARTICLE I

         THE MERGER..............................................................................     2
         SECTION 1.1       The Merger............................................................     2
         SECTION 1.2       Effect on Shares of Company Common Stock..............................     2
         SECTION 1.3       Exchange of Certificates..............................................     4
         SECTION 1.4       Company Options.......................................................     9
         SECTION 1.5       Closing...............................................................    11

ARTICLE II

         THE SURVIVING CORPORATION...............................................................    12
         SECTION 2.1       Amended and Restated Articles of Incorporation........................    12
         SECTION 2.2       By-laws...............................................................    12
         SECTION 2.3       Directors and Officers................................................    12

ARTICLE III

         REPRESENTATIONS AND WARRANTIES OF THE COMPANY...........................................    12
         SECTION 3.1       Corporate Existence and Power.........................................    12
         SECTION 3.2       Corporate Authorization...............................................    13
         SECTION 3.3       Consents and Approvals; No Violations.................................    14
         SECTION 3.4       Capitalization........................................................    15
         SECTION 3.5       Subsidiaries..........................................................    16
         SECTION 3.6       SEC Documents.........................................................    18
         SECTION 3.7       Financial Statements..................................................    18
         SECTION 3.8       Information Supplied..................................................    19
         SECTION 3.9       Absence of Material Adverse Changes, etc..............................    20
         SECTION 3.10      Taxes.................................................................    21
         SECTION 3.11      Employee Benefit Plans................................................    24
         SECTION 3.12      Litigation............................................................    26
         SECTION 3.13      Compliance with Laws..................................................    27
         SECTION 3.14      Labor Matters.........................................................    28
         SECTION 3.15      Certain Contracts and Arrangements....................................    28
         SECTION 3.16      Intellectual Property.................................................    29
         SECTION 3.17      Year 2000 Compliance..................................................    30
         SECTION 3.18      Finders' Fees.........................................................    31
         SECTION 3.19      Opinion of Financial Advisors.........................................    31
         SECTION 3.20      Board Recommendation..................................................    31
         SECTION 3.21      Voting Requirements...................................................    32
         SECTION 3.22      Title  to Properties..................................................    32
</TABLE>


                                        i
<PAGE>   3
<TABLE>
<S>                        <C>                                                                      <C>
         SECTION 3.23      Certain Contracts.....................................................    32
         SECTION 3.24      Tax Matters...........................................................    33

ARTICLE IV

         REPRESENTATIONS AND WARRANTIES OF BUYER AND NEWCO.......................................    33
         SECTION 4.1       Corporate Existence and Power.........................................    33
         SECTION 4.2       Corporate Authorization...............................................    33
         SECTION 4.3       Consents and Approvals; No Violations.................................    34
         SECTION 4.4       Capitalization........................................................    35
         SECTION 4.5       SEC Documents.........................................................    36
         SECTION 4.6       Financial Statements..................................................    37
         SECTION 4.7       Information Supplied..................................................    37
         SECTION 4.8       Litigation............................................................    37
         SECTION 4.9       Tax Matters...........................................................    38
         SECTION 4.10      Compliance with Laws..................................................    38
         SECTION 4.11      Share Ownership.......................................................    38
         SECTION 4.12      Ownership of Newco; No Prior Activities; Assets of Newco..............    39
         SECTION 4.13      Finders' Fees.........................................................    39

ARTICLE V

         COVENANTS OF THE PARTIES................................................................    40
         SECTION 5.1       Conduct of the Business of the Company................................    40
         SECTION 5.2       Advice of Changes.....................................................    45
         SECTION 5.3       Letters of the Company's Accountants..................................    45
         SECTION 5.4       Letters of Buyer's Accountants........................................    46
         SECTION 5.5       Shareholders' Meeting; Proxy Material.................................    46
         SECTION 5.6       Access to Information.................................................    48
         SECTION 5.7       No Solicitation.......................................................    50
         SECTION 5.8       Director and Officer Liability........................................    53
         SECTION 5.9       Reasonable Best Efforts...............................................    55
         SECTION 5.10      Certain Filings.......................................................    56
         SECTION 5.11      Public Announcements..................................................    56
         SECTION 5.12      Further Assurances....................................................    56
         SECTION 5.13      Employee Matters......................................................    56
         SECTION 5.14      State Takeover Laws...................................................    58
         SECTION 5.15      Affiliates............................................................    58
         SECTION 5.16      Listing...............................................................    59
         SECTION 5.17      Litigation............................................................    59
         SECTION 5.18      Tax Treatment.........................................................    59
         SECTION 5.19      Stockholders Agreement Legend.........................................    59
</TABLE>



                                       ii
<PAGE>   4
<TABLE>
<S>                        <C>                                                                      <C>
ARTICLE VI

         CONDITIONS TO THE MERGER................................................................    60
         SECTION 6.1       Conditions to Each Party's Obligations................................    60
         SECTION 6.2       Conditions to the Company's Obligations...............................    61
         SECTION 6.3       Conditions to Buyer's and Newco's Obligations.........................    62

ARTICLE VII

         TERMINATION.............................................................................    63
         SECTION 7.1       Termination...........................................................    63
         SECTION 7.2       Effect of Termination.................................................    65
         SECTION 7.3       Fees..................................................................    66

ARTICLE VIII

         MISCELLANEOUS...........................................................................    66
         SECTION 8.1       Notices...............................................................    66
         SECTION 8.2       Survival of Representations and Warranties............................    68
         SECTION 8.3       Interpretation........................................................    68
         SECTION 8.4       Amendments, Modification and Waiver...................................    69
         SECTION 8.5       Successors and Assigns................................................    69
         SECTION 8.6       Specific Performance..................................................    69
         SECTION 8.7       Governing Law.........................................................    69
         SECTION 8.8       Severability..........................................................    70
         SECTION 8.9       Third Party Beneficiaries.............................................    70
         SECTION 8.10      Entire Agreement......................................................    70
         SECTION 8.11      Counterparts; Effectiveness...........................................    71
</TABLE>




                                       iii
<PAGE>   5
<TABLE>
<CAPTION>
Exhibits
- --------
<S>               <C>
Exhibit A         Intentionally omitted
Exhibit B         Stockholders Agreement
Exhibit C         Affiliates Agreement
Exhibit C1        Amended and Restated Articles of Incorporation
Exhibit D1        Certificate of Officer of the Company
Exhibit D2        Certificate of Officer of Buyer
</TABLE>


                                       iv
<PAGE>   6
                             TABLE OF DEFINED TERMS

<TABLE>
<CAPTION>
Term                                                                  Section No.
- ----                                                                  -----------
<S>                                                                   <C>
1996 Plan .................................................................   16
Acquisition Proposal ......................................................   51
Active Subsidiary .........................................................   16
Agreement .................................................................    1
Articles of Merger ........................................................    2
Buyer .....................................................................    1
Buyer Class B Common Stock ................................................   35
Buyer Common Shares .......................................................   35
Buyer Common Stock ........................................................    3
Buyer Preferred Stock .....................................................   35
Buyer SEC Documents .......................................................   36
Buyer Securities ..........................................................   36
Buyer's Representatives ...................................................   49
Certificates ..............................................................    4
Closing ...................................................................   11
Closing Date ..............................................................   11
Code ......................................................................    1
Common Shares Trust .......................................................    7
Company ...................................................................    1
Company Common Stock ......................................................    1
Company Disclosure Schedule ...............................................   12
Company Group .............................................................   21
Company Plans .............................................................   24
Company Preferred Stock ...................................................   15
Company Proxy Statement ...................................................   15
Company SEC Documents .....................................................   18
Company Securities ........................................................   16
Company Stockholders Meeting ..............................................   47
Company Voting Debt .......................................................   41
Confidentiality Agreement .................................................   49
Continuing Employees ......................................................   57
Costs .....................................................................   53
Effective Time ............................................................    2
ERISA .....................................................................   24
Excess Shares .............................................................    7
Exchange Act ..............................................................   11
Exchange Agent ............................................................    4
Exchange Fund .............................................................    4
Exchange Ratio ............................................................    3
Facilities ................................................................   31
FBCA ......................................................................    1
Form S-4 ..................................................................   19
GAAP ......................................................................   18
Goldman Sachs .............................................................   31
</TABLE>


                                        v
<PAGE>   7
<TABLE>
<S>                                                                   <C>
Governmental Entity .......................................................   15
HSR Act ...................................................................   15
Indemnifiable Claim .......................................................   53
Indemnitees ...............................................................   53
Intellectual Property .....................................................   30
Legal Restraints ..........................................................   60
Licenses ..................................................................   12
Lien ......................................................................   18
Material Adverse Effect ...................................................   13
Maximum Amount ............................................................   54
Merger ..................................................................   1, 2
Merger Consideration ......................................................    3
MIS Systems ...............................................................   31
NASD ......................................................................    7
Nasdaq ....................................................................   35
Newco .....................................................................    1
Options ...................................................................   10
Permits ................................................................  27, 38
Person ....................................................................   17
Required Company Shareholder Vote .........................................   13
SEC .......................................................................   10
Secretary of State ........................................................    2
Securities Act ............................................................   15
Stock Plans ...............................................................   10
Stockholders Agreement ....................................................    1
Subsidiary ................................................................   17
Superior Proposal .........................................................   52
Surviving Corporation .....................................................    2
Tax Return ................................................................   24
Taxes .....................................................................   23
Termination Date ..........................................................   63
</TABLE>




                                       vi
<PAGE>   8
                          AGREEMENT AND PLAN OF MERGER



                  AGREEMENT AND PLAN OF MERGER, dated as of January 12, 2000
(this "Agreement"), by and among Precision Response Corporation, a Florida
corporation (the "Company"), USA Networks, Inc., a Delaware corporation
("Buyer"), and P Acquisition Corp., a Florida corporation and a wholly owned
subsidiary of Buyer ("Newco").

                               W I T N E S S E T H


                  WHEREAS, the respective Boards of Directors of Buyer, Newco
and the Company have each adopted this Agreement as the Plan of Merger and
approved this Agreement and the merger of Newco with and into the Company (the
"Merger"), upon the terms and subject to the conditions set forth herein, and
in accordance with the Florida Business Corporation Act (the "FBCA"), whereby
each issued and outstanding share of common stock, par value $.01 per share of
the Company (the "Company Common Stock") (other than shares of Company Common
Stock owned by Buyer, Newco or any other Subsidiary (as defined in Section
3.5(a) hereof) of Buyer immediately prior to the Effective Time (as defined in
Section 1.1(b) hereof)), will, upon the terms and subject to the conditions set
forth herein, be converted into the right to receive the Merger Consideration
(as defined in Section 1.2(a) hereof);

                  WHEREAS, for Federal income tax purposes, the parties to this
Agreement intend that the Merger qualify as a reorganization within the meaning
of Section 368(a) of the Internal Revenue Code of 1986, as amended (the "Code"),
and that this Agreement constitutes a plan of reorganization; and

                  WHEREAS, as a condition and inducement to Buyer to enter into
this Agreement and incur the obligations set forth herein, concurrently with the
execution and delivery of this Agreement, Buyer is entering into a Stockholders
Agreement with certain stockholders of the Company substantially in the form of
Exhibit B hereto (the "Stockholders Agreement") pursuant to which, among other
things, such shareholders have agreed to vote such


                                       1
<PAGE>   9
shares in favor of this Agreement and the Merger provided for herein.

                  NOW, THEREFORE, in consideration of the representations,
warranties, covenants, agreements and conditions set forth herein and in the
Stockholders Agreement, and intending to be legally bound hereby, the parties
hereto agree as follows:

                                    ARTICLE I

                                   THE MERGER

                  SECTION 1.1 The Merger.

                  (a) Upon the terms and subject to the conditions of this
Agreement, and in accordance with the FBCA, at the Effective Time, Newco shall
be merged (the "Merger") with and into the Company, whereupon the separate
existence of Newco shall cease, and the Company shall continue as the surviving
corporation (sometimes referred to herein as the "Surviving Corporation") and
shall continue to be governed by the laws of the State of Florida.

                  (b) Concurrently with the Closing (as defined in Section 1.7
hereof), the Company, Buyer and Newco will cause articles of merger (the
"Articles of Merger") with respect to the Merger to be executed and filed with
the Secretary of State of the State of Florida (the "Secretary of State") as
provided in the FBCA. The Merger shall become effective on the date and time at
which the Articles of Merger has been duly filed with the Secretary of State or
at such other date and time as is agreed between the parties and specified in
the Articles of Merger, and such date and time is hereinafter referred to as the
"Effective Time."

                  (c) From and after the Effective Time, the Surviving
Corporation shall possess all the rights, privileges, immunities, powers and
franchises and be subject to all of the obligations, restrictions, disabilities,
liabilities, debts and duties of the Company and Newco.

                  SECTION 1.2 Effect on Shares of Company Common Stock. At the
Effective Time, by virtue of the


                                        2
<PAGE>   10
Merger and without any action on the part of the holder of any shares of Company
Common Stock or any shares of capital stock of Newco:

                  (a) Conversion of Company Common Stock. Subject to Section
1.3(e), each share of Company Common Stock issued and outstanding immediately
prior to the Effective Time (other than shares cancelled pursuant to Section
1.2(b) hereof) shall be converted into 0.54 (the "Exchange Ratio", subject to
increase as provided in Section 7.1(j) hereof in the event that Buyer exercises
its Top-up Right (as defined in Section 7.1(j) hereof) in which case the
Exchange Ratio shall be as calculated in Section 7.1(j) hereof), fully paid and
nonassessable shares of common stock, par value $0.01 per share, of Buyer
("Buyer Common Stock") (the "Merger Consideration"). As of the Effective Time,
all such shares of Company Common Stock shall no longer be outstanding and shall
automatically be canceled and shall cease to exist, and each holder of a
certificate representing any such shares of Company Common Stock shall cease to
have any rights with respect thereto, except the right to receive certificates
representing the Merger Consideration and any cash in lieu of fractional shares
of Buyer Common Stock to be issued or paid in consideration therefor upon
surrender of such certificate in accordance with Section 1.3, without interest.

                  (b) Cancellation of Shares of Company Common Stock. Each share
of Company Common Stock held by the Company as treasury stock or owned by a
wholly-owned Subsidiary of the Company or by Buyer, Newco or any other
Subsidiary of Buyer immediately prior to the Effective Time shall automatically
be cancelled and retired and cease to exist, and no Merger Consideration or
other consideration or payment shall be delivered therefor or in respect
thereto.

                  (c) Capital Stock of Newco. Each share of common stock of
Newco issued and outstanding immediately prior to the Effective Time shall be
converted into and become one share of common stock, par value $.01, of the
Surviving Corporation with the same rights, powers and privileges as the shares
so converted and shall constitute the only outstanding shares of capital stock
of the Surviving Corporation.



                                        3
<PAGE>   11
                  (d) Adjustment of Exchange Ratio. In the event Buyer changes
(or establishes a record date for changing) the number of shares of Buyer Common
Stock issued and outstanding prior to the Effective Time as a result of a stock
split, stock dividend, recapitalization, subdivision, reclassification,
combination, exchange of shares or similar transaction with respect to the
outstanding Buyer Common Stock and the record date therefor shall be prior to
the Effective Time, the Exchange Ratio shall be proportionately adjusted to
reflect such stock split, stock dividend, recapitalization, subdivision,
reclassification, combination, exchange of shares of similar transaction.

                  SECTION 1.3 Exchange of Certificates.

                  (a) Exchange Agent. As of the Effective Time, Buyer shall
enter into an agreement with such bank or trust company as may be designated by
Buyer (the "Exchange Agent"), which shall provide that Buyer shall deposit with
the Exchange Agent as of the Effective Time, for the benefit of the holders of
shares of Company Common Stock, for exchange in accordance with this Article I,
through the Exchange Agent, certificates representing the shares of Buyer
Common Stock (such shares of Buyer Common Stock, together with any dividends or
distributions with respect thereto with a record date after the Effective Time,
any Excess Shares (as defined in Section 1.3(e)) and any cash (including cash
proceeds from the sale of the Excess Shares) payable in lieu of any fractional
shares of Buyer Common Stock being hereinafter referred to as the "Exchange
Fund") issuable pursuant to Section 1.2 in exchange for outstanding shares of
Company Common Stock.

                  (b) Exchange Procedures. As soon as reasonably practicable
after the Effective Time, the Exchange Agent shall mail to each holder of record
of a certificate or certificates which immediately prior to the Effective Time
represented outstanding shares of Company Common Stock (the "Certificates")
whose shares were converted into the right to receive the Merger Consideration
pursuant to Section 1.2, (i) a letter of transmittal (which shall specify that
delivery shall be effected, and risk of loss and title to the Certificates shall
pass, only upon delivery of the Certificates to the Exchange Agent and shall be
in such form and have such


                                        4
<PAGE>   12
other provisions as Buyer may reasonably specify) and (ii) instructions for use
in surrendering the Certificates in exchange for the Merger Consideration. Upon
surrender of a Certificate for cancellation to the Exchange Agent, together
with such letter of transmittal, duly executed, and such other documents as may
reasonably be required by the Exchange Agent, the holder of such Certificate
shall receive in exchange therefor a certificate representing that number of
whole shares of Buyer Common Stock which such holder has the right to receive
pursuant to the provisions of this Article I, certain dividends or other
distributions in accordance with Section 1.3(c) and cash in lieu of any
fractional share of Buyer Common Stock in accordance with Section 1.3(e), and
the Certificate so surrendered shall forthwith be canceled. In the event of a
transfer of ownership of Company Common Stock which is not registered in the
transfer records of the Company, a certificate representing the proper number
of shares of Buyer Common Stock may be issued to a person other than the person
in whose name the Certificate so surrendered is registered if such Certificate
shall be properly endorsed or otherwise be in proper form for transfer and the
person requesting such issuance shall pay any transfer or other taxes required
by reason of the issuance of shares of Buyer Common Stock to a person other than
the registered holder of such Certificate or establish to the satisfaction of
Buyer that such tax has been paid or is not applicable. Each Certificate shall
be deemed at any time after the Effective Time to represent only the Merger
Consideration and the right to receive upon surrender in accordance with this
Section 1.3 certificates representing the Merger Consideration into which the
shares of Company Common Stock shall have been converted pursuant to Section
1.2, cash in lieu of any fractional shares of Buyer Common Stock as contemplated
by Section 1.3(e) and any dividends or other distributions to which such holder
is entitled pursuant to Section 1.3(c). No interest shall be paid or will accrue
on any cash payable to holders of Certificates pursuant to the provisions of
this Article I.

                  (c) Distributions with Respect to Unexchanged Shares. No
dividends or other distributions with respect to Buyer Common Stock with a
record date after the Effective Time shall be paid to the holder of any
unsurrendered Certificate with respect to the shares of Buyer Common Stock
represented thereby, and no cash


                                        5
<PAGE>   13
payment in lieu of fractional shares shall be paid to any such holder pursuant
to Section 1.3(e), and all such dividends, other distributions and cash in lieu
of fractional shares of Buyer Common Stock shall be paid by Buyer to the
Exchange Agent and shall be included in the Exchange Fund, in each case until
the surrender of such Certificate in accordance with this Article I. Subject to
the effect of applicable escheat or similar laws, following surrender of any
such Certificate there shall be paid to the holder of the certificate
representing whole shares of Buyer Common Stock issued in exchange therefor,
without interest, (i) at the time of such surrender, the amount of dividends or
other distributions with a record date after the Effective Time theretofore paid
with respect to such whole shares of Buyer Common Stock, and the amount of any
cash payable in lieu of a fractional share of Buyer Common Stock to which such
holder is entitled pursuant to Section 1.3(e) and (ii) at the appropriate
payment date, the amount of dividends or other distributions with a record date
after the Effective Time but prior to such surrender and with a payment date
subsequent to such surrender payable with respect to such whole shares of Buyer
Common Stock.

                  (d) No Further Ownership Rights in Company Common Stock. All
Merger Consideration issued or paid upon the surrender for exchange of
Certificates in accordance with the terms of this Article I (including any cash
paid pursuant to this Article I) shall be deemed to have been issued (and paid)
in full satisfaction of all rights pertaining to the shares of Company Common
Stock theretofore represented by such Certificates, and there shall be no
further registration of transfers on the stock transfer books of the Surviving
Corporation of the shares of Company Common Stock which were outstanding
immediately prior to the Effective Time. If, after the Effective Time,
Certificates are presented to the Surviving Corporation or the Exchange Agent
for any reason, they shall be canceled and exchanged as provided in this Article
I, except as otherwise provided by law.

                  (e) No Fractional Shares. (i) No certificates or scrip
representing fractional shares of Buyer Common Stock shall be issued upon the
surrender for exchange of Certificates, no dividend or distribution of Buyer
shall relate to such fractional share interests and such frac-


                                       6
<PAGE>   14
tional share interests will not entitle the owner thereof to vote or to any
rights of a stockholder of Buyer.

                  (ii) As promptly as practicable following the Effective Time,
the Exchange Agent shall determine the excess of (A) the number of whole shares
of Buyer Common Stock delivered to the Exchange Agent by Buyer pursuant to
Section 1.3(a) over (B) the aggregate number of whole shares of Buyer Common
Stock to be distributed to former holders of Company Common Stock pursuant to
Section 1.3(b) (such excess being herein called the "Excess Shares"). Following
the Effective Time, the Exchange Agent shall, on behalf of former stockholders
of the Company, sell the Excess Shares at then-prevailing prices in the
over-the-counter market through one or more member firms of the National
Association of Securities Dealers, Inc. (the "NASD"), and in round lots to the
extent practicable. The Exchange Agent shall use reasonable efforts to complete
the sale of the Excess Shares as promptly following the Effective Time as, in
the Exchange Agent's sole judgment, is practicable consistent with obtaining the
best execution of such sales in light of prevailing market conditions. Until the
net proceeds of such sale or sales have been distributed to the holders of
Certificates formerly representing Company Common Stock, the Exchange Agent
shall hold such proceeds in trust for such holders (the "Common Shares Trust").
The Company shall pay all commissions, transfer taxes and other out-of-pocket
transaction costs, including the expenses and compensation of the Exchange
Agent, incurred in connection with such sale of the Excess Shares. The Exchange
Agent shall determine the portion of the Common Shares Trust to which each
former holder of Company Common Stock is entitled, if any, by multiplying the
amount of the aggregate net proceeds comprising the Common Shares Trust by a
fraction, the numerator of which is the amount of the fractional share interest
to which such former holder of Company Common Stock is entitled (after taking
into account all shares of Company Common Stock held at the Effective Time by
such holder) and the denominator of which is the aggregate amount of fractional
share interests to which all former holders of Company Common Stock are
entitled.

                  (iii) Notwithstanding the provisions of Section 1.3(e)(ii),
Buyer may elect at its option, exercised prior to the Effective Time, in lieu of
the issuance and



                                       7
<PAGE>   15
sale of Excess Shares and the making of the payments hereinabove contemplated,
to pay each former holder of Company Common Stock an amount in cash equal to the
product obtained by multiplying (A) the fractional share interest to which such
former holder (after taking into account all shares of Company Common Stock held
at the Effective Time by such holder) would otherwise be entitled by (B) the
last reported sale price for a share of Buyer Common Stock (as reported in The
Wall Street Journal, or, if not reported thereby, any other authoritative
source) on the Closing Date, and, in such case, all references herein to the
cash proceeds of the sale of the Excess Shares and similar references shall be
deemed to mean and refer to the payments calculated as set forth in this Section
1.3(e)(iii).

                  (iv) As soon as practicable after the determination of the
amount of cash, if any, to be paid to holders of Certificates formerly
representing Company Common Stock with respect to any fractional share
interests, the Exchange Agent shall make available such amounts to such holders
of Certificates formerly representing Company Common Stock subject to and in
accordance with the terms of Section 1.3(c).

                  (f) Termination of Exchange Fund. Any portion of the Exchange
Fund which remains undistributed to the holders of the Certificates for six
months after the Effective Time shall be delivered to Buyer, upon demand, and
any holders of the Certificates who have not theretofore complied with this
Article I shall thereafter look only to Buyer for payment of their claim for
Merger Consideration, any dividends or distributions with respect to Buyer
Common Stock and any cash in lieu of fractional shares of Buyer Common Stock.

                  (g) No Liability. None of Buyer, the Surviving Corporation,
the Company or the Exchange Agent shall be liable to any person in respect of
any shares of Buyer Common Stock, any dividends or distributions with respect
thereto, any cash in lieu of fractional shares of Buyer Common Stock or any cash
from the Exchange Fund, in each case delivered to a public official pursuant to
any applicable abandoned property, escheat or similar law. If any Certificate
shall not have been surrendered prior to one year after the Effective Time (or
immediately prior to such date on which any amounts payable pursuant to



                                       8
<PAGE>   16
this Article I would otherwise escheat to or become the property of any
Governmental Entity (as defined in Section 3.3(b)), any such amounts shall, to
the extent permitted by applicable law, become the property of the Surviving
Corporation, free and clear of all claims or interest of any person previously
entitled thereto.

                  (h) Investment of Exchange Fund. The Exchange Agent shall
invest any cash included in the Exchange Fund, as directed by Buyer, on a daily
basis. Any interest and other income resulting from such investments shall be
paid to Buyer.

                  (i) Lost Certificates. If any Certificate shall have been
lost, stolen or destroyed, upon the making of an affidavit of that fact by the
person claiming such Certificate to be lost, stolen or destroyed and, if
required by Buyer, the posting by such person of a bond in such reasonable
amount as Buyer may direct as indemnity against any claim that may be made
against it with respect to such Certificate, the Exchange Agent shall issue in
exchange for such lost, stolen or destroyed Certificate the applicable Merger
Consideration with respect thereto and, if applicable, any unpaid dividends and
distributions on shares of Buyer Common Stock deliverable in respect thereof and
any cash in lieu of fractional shares, in each case pursuant to this Agreement.

                  SECTION 1.4 Company Options. (a) At the Effective Time, each
of the then outstanding Options (as defined below) shall be (i) assumed by
Buyer, in accordance with the terms of the applicable Stock Plan (as defined
below) and option agreement by which it is evidenced, except that from and
after the Effective Time, Buyer and its Board of Directors or Compensation
Committee, as the case may be, shall be substituted for the Company and its
subsidiaries and their respective Boards of Directors (including if applicable
the entire Board of Directors) administering any such Stock Plan, and (ii)
converted into an option to purchase that number of shares of Buyer Common Stock
determined by multiplying the number of shares of Company Common Stock subject
to such Option at the Effective Time by the Exchange Ratio, at an exercise price
per share of Buyer Common Stock equal to the exercise price per share of such
Option immediately prior to the Effective Time divided by the



                                       9
<PAGE>   17
Exchange Ratio; except that, in the case of an Option to which Section 421 of
the Code applies by reason of its qualification under Section 422 of the Code,
the conversion formula shall be adjusted, if the Company determines that such
adjustment is necessary, to comply with Section 424(a) of the Code. If the
foregoing calculation results in an assumed Option being exercisable for a
fraction of a share of Buyer Common Stock, then the number of shares of Buyer
Common Stock subject to such option shall be rounded down to the nearest whole
number of shares. Except as otherwise set forth in this Section 1.4 and except
to the extent required under certain agreements in effect as of the date hereof
between the Company and certain of its employees, the term, status as an
"incentive stock option" under Section 422 of the Code (if applicable), all
applicable restrictions or limitations on transfer and vesting and all other
terms and conditions of Options will (except as otherwise provided in the
applicable Stock Plan or Option) to the extent permitted by law and otherwise
reasonably practicable, be unchanged. As soon as practicable following the date
of this Agreement, the Board of Directors of the Company (or, if appropriate,
any committee thereof administering the Stock Plans) shall adopt such
resolutions or take such other actions as may be required to effect the
provisions of this Section 1.4(a).

                  "Options" means any option granted, and not exercised, expired
or terminated, to a current or former employee, director or independent
contractor of the Company or any of its subsidiaries or any predecessor thereof
to purchase shares of Company Common Stock pursuant to the Company's Amended and
Restated 1996 Incentive Stock Plan, as amended, Amended and Restated 1996
Nonemployee Director Stock Option Plan or any other stock option, stock bonus,
stock award, or stock purchase plan, program, or arrangement of the Company or
any of its subsidiaries or any predecessor thereof (collectively, the "Stock
Plans") or any other contract or agreement entered into by the Company or any of
its subsidiaries.

                  (b) At the Effective Time, Buyer shall cause the shares of
Buyer Common Stock issuable upon exercise of the assumed Options to be
registered on Form S-8 (or any successor form) promulgated by the Securities and
Exchange Commission (the "SEC"), and shall maintain the effectiveness of such
registration statement for so long




                                       10
<PAGE>   18
as such assumed Options remain outstanding, except to the extent, and for such
period, that such effectiveness is interfered with by the issuance of an SEC
stop order; provided that the Buyer shall use its reasonable best efforts to
have any such stop order lifted as soon as practicable.

                  (c) As soon as reasonably practicable after the Effective
Time, Buyer shall deliver to each holder of an assumed Option an appropriate
notice setting forth such holder's rights pursuant to such Option. The Company
and Buyer shall take all commercially reasonable actions which are necessary in
order to effect the foregoing provisions of this Section 1.4 as of the Effective
Time.

                  (d) Both Buyer and the Company shall take such steps as may be
required to cause the transactions contemplated by this Section 1.4 and any
other dispositions of Company equity securities and/or acquisitions of Buyer
equity securities (including, in each case derivative securities) in connection
with this Agreement or the transactions contemplated hereby by any individual
who is a director or officer of the Company, to be exempt under Rule 16b-3
promulgated under the Securities Exchange Act of 1934, as amended, and the rules
and regulations thereunder (the "Exchange Act"), such steps to be taken in
accordance with the interpretative letter dated January 12, 1999, issued by the
SEC to Skadden, Arps, Slate, Meagher & Flom LLP.

                  SECTION 1.5 Closing. Subject to the satisfaction or waiver of
the conditions set forth in Article VI hereof, the closing of the Merger (the
"Closing") will take place at 10:00 a.m., New York City time, on a date to be
specified by the parties hereto, which shall be no later than the third business
day after the satisfaction of the conditions set forth in Section 6.1 hereof, at
the offices of Skadden, Arps, Slate, Meagher & Flom LLP, 919 Third Avenue, New
York, New York, unless another time, date or place is agreed to in writing by
the parties hereto (such date, the "Closing Date").





                                       11
<PAGE>   19
                                   ARTICLE II

                            THE SURVIVING CORPORATION

                  SECTION 2.1 Amended and Restated Articles of Incorporation.
The Amended and Restated Articles of Incorporation as amended and restated as
set forth in Exhibit C-2 hereto shall be the articles of incorporation of the
Surviving Corporation until thereafter amended in accordance with applicable
law.

                  SECTION 2.2 By-laws. The by-laws of Newco in effect at the
Effective Time shall be the By-laws of the Surviving Corporation until
thereafter amended in accordance with applicable law, the articles of
incorporation of the Surviving Corporation and the by-laws of the Surviving
Corporation.

                  SECTION 2.3 Directors and Officers. From and after the
Effective Time, the directors of Newco at the Effective Time shall be the
directors of the Surviving Corporation and the officers of the Company at the
Effective Time shall be the officers of the Surviving Corporation, in each case
until their respective successors are duly elected or appointed and qualified
in accordance with applicable law.

                                   ARTICLE III

                  REPRESENTATIONS AND WARRANTIES OF THE COMPANY

                  The Company represents and warrants to Buyer and Newco as
follows:

                  SECTION 3.1 Corporate Existence and Power. The Company is a
corporation duly incorporated, validly existing and in good standing under the
laws of the State of Florida, and except as set forth on Schedule 3.1 of the
Company Disclosure Schedule delivered by the Company to the Buyer prior to the
execution of this Agreement (the "Company Disclosure Schedule"), has all
corporate powers and all governmental licenses, authorizations, consents and
approvals (collectively, "Licenses") required to carry on its business as now
conducted except for failures to have any such License which, in the aggregate,
would not reasonably be expected to have a Material Adverse Effect (as defined
hereafter). The


                                       12
<PAGE>   20
Company is duly qualified to do business as a foreign corporation and is in good
standing in each jurisdiction where the character of the property owned, leased
or operated by it or the nature of its activities makes such qualification
necessary, except in such jurisdictions where failures to be so qualified, in
the aggregate, would not reasonably be expected to have a Material Adverse
Effect. As used herein, the term "Material Adverse Effect" means a material
adverse effect (i) on the condition (financial or otherwise), business,
operations, properties, assets or results of operations of the Company and its
Subsidiaries, or Buyer and its Subsidiaries, as the case may be, in each case
taken as a whole, that is not a result of general changes in the economy or the
industries in which such entities currently operate, or (ii) on the ability of
the Company and its Subsidiaries, or Buyer and Newco, as the case may be, to
promptly perform their respective obligations hereunder or under the
transactions contemplated hereby. The Company has heretofore made available to
Buyer complete and correct copies of the Company's Amended and Restated Articles
of Incorporation and the Company's By-laws as currently in effect.

                  SECTION 3.2 Corporate Authorization. The Company has the
requisite corporate power and authority to execute and deliver this Agreement
and, subject to approval of this Agreement and the Plan of Merger by the
affirmative votes of holders of a majority of the outstanding shares of Company
Common Stock (the "Required Company Shareholder Vote"), to consummate the
transactions contemplated herein. The execution and delivery of this Agreement
and the performance of its obligations hereunder have been duly and validly
authorized by the Board of Directors of the Company and, other than the approval
of this Agreement and the Plan of Merger by the Required Company Shareholder
Vote, no other corporate proceedings or actions on the part of the Company are
necessary to authorize the execution, delivery and performance of this
Agreement and to consummate the transactions contemplated herein. This
Agreement has been duly executed and delivered by the Company and constitutes,
assuming due authorization, execution and delivery of this Agreement by Buyer
and Newco, a valid and binding obligation of the Company, enforceable against
the Company in accordance with its terms



                                       13
<PAGE>   21
                  SECTION 3.3 Consents and Approvals; No Violations.


                  (a) Except as set forth in Schedule 3.3(a) of the Company
Disclosure Schedule, neither the execution and delivery of this Agreement nor
the performance by the Company of its obligations hereunder will (i) conflict
with or result in a violation or breach of any provision of the Company's
Amended and Restated Articles of Incorporation or the Company's By-laws; (ii)
result in a violation or breach of, or constitute (with or without due notice or
lapse of time or both) a default (or give rise to any right of termination,
cancellation or acceleration or obligation to repurchase, repay, redeem or
acquire or any similar right or obligation or to loss of a material benefit)
under, or result in the creation of any Lien (as defined in Section 3.5(b)) upon
any of the properties or assets of the Company or any of its Subsidiaries
under, any of the terms, conditions or provisions of any note, mortgage, letter
of credit, other evidence of indebtedness, guarantee, license, lease or
agreement or similar instrument or obligation to which the Company or any of its
Subsidiaries is a party or by which any of them or any of their assets may be
bound or (iii) assuming that the filings, registrations, notifications,
authorizations, consents and approvals referred to in subsection (b) below have
been obtained or made, as the case may be, violate any order, injunction,
decree, statute, rule or regulation of any Governmental Entity (as defined in
Section 3.3(b) hereof) to which the Company or any of its Subsidiaries or any
of their respective assets is subject, excluding from the foregoing clauses
(ii) and (iii) such conflicts, defaults, breaches, rights, violations or Liens
(A) that would not, in the aggregate, reasonably be expected to have a Material
Adverse Effect or (B) that become applicable as a result of the business or
activities in which Buyer or Newco or any of their respective affiliates is or
pro poses to be engaged or any acts or omissions by, or facts pertaining to,
Buyer or Newco.

                  (b) Except as set forth in Schedule 3.3(b) of the Company
Disclosure Schedule, no filing or registration with, notification to, or
authorization, consent or approval of, any government or any agency, court,
tribunal, commission, board, bureau, department, political subdivision or other
instrumentality of any government



                                       14
<PAGE>   22
(including any regulatory or administrative agency), whether federal, state,
provincial, municipal, domestic or foreign (each, a "Governmental Entity") is
required in connection with the execution and delivery of this Agreement by the
Company or the performance by the Company of its obligations hereunder, except
(i) the filing of the Articles of Merger in accordance with the FBCA and filings
to maintain the good standing of the Surviving Corporation; (ii) compliance with
any applicable requirements of the Hart-Scott-Rodino Antitrust Improvements Act
of 1976, as amended, and the rules and regulations thereunder (the "HSR Act");
(iii) the filing with the SEC of (A) a proxy statement relating to the Company
Stockholders Meeting (as defined in Section 5.5) (such proxy statement, as
amended or supplemented from time to time, the "Company Proxy Statement"), and
(B) compliance with any applicable requirements of the Securities Act of 1933,
as amended, and the rules and regulations thereunder (the "Securities Act") and
the Exchange Act, as may be required in connection with this Agreement and the
Stockholders Agreement and the transactions contemplated hereby and thereby;
(iv) compliance with any applicable requirements of state blue sky or takeover
laws; and (v) such other consents, approvals, orders, authorizations,
notifications, registrations, declarations and filings (A) the failure of which
to be obtained or made would not prevent or materially delay consummation of the
transactions contemplated herein and would not, individually or in the
aggregate, reasonably be expected to have a Material Adverse Effect or (B) that
become applicable as a result of the business or activities in which Buyer or
Newco or any of their respective affiliates is or proposes to be engaged or any
acts or omissions by, or facts pertaining to, Buyer or Newco.

                  SECTION 3.4 Capitalization. The authorized capital stock of
the Company consists of 100,000,000 shares of Company Common Stock and
20,000,000 shares of preferred stock, par value $.01 per share, of the Company
(the "Company Preferred Stock"). As of December 31, 1999, there were (i)
21,794,400 shares of Company Common Stock and (ii) no shares of Company
Preferred Stock issued and outstanding. All outstanding shares of capital stock
of the Company have been duly authorized and validly issued and are fully paid
and nonassessable and not subject to preemptive rights. As of December 31, 1999,
there were (i) outstanding Options in respect of



                                       15
<PAGE>   23
4,205,372 shares of Company Common Stock at option prices ranging from $4.06 to
$24.72 per share and outstanding Options with respect to 7,000 shares of Company
Common Stock at an option price of $.01 per share, all of which Options were
granted pursuant to the Precision Response Corporation Amended and Restated 1996
Incentive Stock Plan as amended through June 21, 1999 (the "1996 Plan") and an
additional 243,228 shares of Company Common Stock available for future grants
pursuant to the 1996 Plan through May 30, 2006 and (ii) up to 300,000 shares of
Company Common Stock were authorized for possible issuance pursuant to the
Precision Response Corporation Amended and Restated 1996 Nonemployee Director
Stock Option Plan, of which there were outstanding Options in respect of 65,000
shares of Company Common Stock at option prices ranging from $5.53 to $43.00 per
share. Except as set forth in this Section 3.4, except for changes since
December 31, 1999 resulting from either (x) the exercise of Options outstanding
on such date or granted, in accordance with Section 5.1(b) hereof, after such
date or (y) the grant, in accordance with Section 5.1(b) hereof, of Options
after such date and except by reason of the adoption of a shareholder rights
plan in accordance with Section 5.1, there are outstanding (i) no shares of
capital stock or other voting securities of the Company, (ii) no securities of
the Company or any Subsidiary of the Company convertible into or exchangeable
for shares of capital stock or voting securities of the Company and (iii) except
as set forth in Schedule 3.4 of the Company Disclosure Schedule, no options,
warrants, calls, subscriptions or other rights to acquire from the Company, and
no obligation of the Company to issue, transfer, sell or otherwise dispose of
any capital stock, voting securities or securities convertible into or
exchangeable for capital stock or voting securities of the Company (the items in
clauses (i), (ii) and (iii) being referred to collectively as the "Company
Securities"). There are no outstanding obligations of the Company or any of its
Subsidiaries to repurchase, redeem or otherwise acquire any Company Securities.

                  SECTION 3.5 Subsidiaries.

                  (a) Each Subsidiary of the Company that is actively engaged in
any business or owns any assets or has any liabilities other than in either case
a de minimis amount thereof (each, an "Active Subsidiary") (i)




                                       16
<PAGE>   24
is a corporation duly incorporated, validly existing and in good standing under
the laws of its jurisdiction of incorporation, (ii) except as set forth in
Schedule 3.5(a) of the Company Disclosure Schedule, has all corporate powers
and all material governmental licenses, authorizations, consents and approvals
required to carry on its business as now conducted or as reasonably expected by
the Company to be conducted and (iii) is duly qualified to do business as a
foreign corporation and is in good standing in each jurisdiction where the
character of the property owned or leased by it or the nature of its activities
makes such qualification necessary, except for failures of this representation
and warranty to be true which would not, in the aggregate, reasonably be
expected to have a Material Adverse Effect. For purposes of this Agreement,
"Subsidiary" means with respect to any Person, another Person, an amount of the
voting securities, other voting ownership or voting partnership interests of
which is sufficient to elect at least a majority of its Board of Directors or
other governing body (or, if there are no such voting interests, 50% or more of
the equity interests of which) is owned directly or indirectly by such first
Person; and a "Person" means an individual, corporation, partnership, joint
venture, association, trust, unincorporated organization, limited liability
company or other entity. All Active Subsidiaries and their respective
jurisdictions of incorporation are identified in Schedule 3.5 of the Company
Disclosure Schedule.

                  (b) Except as set forth in Schedule 3.5(b) of the Company
Disclosure Schedule, all of the outstanding shares of capital stock of each
Active Subsidiary of the Company are duly authorized, validly issued, fully paid
and nonassessable, and such shares are owned by the Company or by a Subsidiary
of the Company free and clear of any Liens or limitation on voting rights;
provided that no representation is made as to any shares of capital stock owned
by any Persons other than the Company or a Subsidiary of the Company. Except as
set forth in Schedule 3.5(b) of the Company Disclosure Schedule, there are no
subscriptions, options, warrants, calls, rights, convertible securities or other
agreements or commitments of any character relating to the issuance, transfer,
sale, delivery, voting or redemption (including any rights of conversion or
exchange under any outstanding security or other instrument) for any of the
capital


                                       17
<PAGE>   25
stock or other equity interests of any of such Subsidiaries. Except as set
forth in Schedule 3.5(b) of the Company Disclosure Schedule, there are no
agreements requiring the Company or any of its Subsidiaries to make
contributions to the capital of, or lend or advance funds to, any Subsidiaries
of the Company. For purposes of this Agreement, "Lien" means, with respect to
any asset, any mortgage, lien, pledge, charge, security interest or encumbrance
of any kind in respect of such asset.

                  SECTION 3.6 SEC Documents. The Company has filed all reports,
proxy statements, registration statements, forms and other documents required
to be filed with the SEC since January 1, 1997 (the "Company SEC Documents"). As
of their respective dates, and giving effect to any amendments or supplements
thereto filed prior to the date of this Agreement, (a) the Company SEC Documents
complied in all material respects with the requirements of the Securities Act or
the Exchange Act, as the case may be, and the applicable rules and regulations
of the SEC promulgated thereunder and (b) none of the Company SEC Documents
(except as to the financial statements contained therein, which are dealt with
in Section 3.7 hereof) contained any untrue statement of a material fact or
omitted to state any material fact required to be stated therein or necessary in
order to make the statements therein, in light of the circumstances under which
they were made, not misleading.

                  SECTION 3.7 Financial Statements. The financial statements of
the Company (including, in each case, any notes and schedules thereto) included
in the Company SEC Documents (a) comply as to form in all material respects
with all applicable accounting requirements and the rules and regulations of the
SEC with respect thereto, (b) are in conformity with generally accepted
accounting principles ("GAAP"), applied on a consistent basis (except in the
case of unaudited statements, as permitted by the rules and regulations of the
SEC) during the periods involved (except as may be indicated in the related
notes and schedules thereto) and (c) fairly present, in all material respects,
the consolidated financial position of the Company and its consolidated
Subsidiaries as of the dates thereof and the consolidated results of their
operations and cash flows for the periods then ended (subject, in the case of
unaudited statements, to normal year-end audit adjustments). Except (i)



                                       18
<PAGE>   26
as reflected in such financial statements or in the notes thereto, (ii) for
liabilities incurred in connection with this Agreement or the transactions
contemplated hereby or (iii) such liabilities as are not in the aggregate
reasonably likely to have a Material Adverse Effect, neither the Company nor any
of its Subsidiaries has any liabilities or obligations of any nature (whether
accrued, absolute, contingent or otherwise). The Company's consolidated
revenues, net income and earnings before interest, taxes, depreciation and
amortization for the quarter ended December 31, 1999 (i) will not be less,
respectively, than such amounts for the quarter ended September 30, 1999 and
(ii) subject to the audit of the Company's financial statements for the year
ended December 31, 1999 and finalization of such amounts for the fourth quarter
ended December 31, 1999, and except as disclosed in Schedule 3.7 of the Company
Disclosure Schedule, are currently anticipated to be not less than $59.4
million, $2.7 million and $9.3 million, respectively.

                  SECTION 3.8 Information Supplied. None of the information
supplied or to be supplied by the Company specifically for inclusion or
incorporation by reference in (i) the registration statement on Form S-4 to be
filed with the SEC by Buyer in connection with the issuance of Buyer Common
Stock in the Merger (the "Form S-4") will, at the time the Form S-4 becomes
effective under the Securities Act, contain any untrue statement of a material
fact or omit to state any material fact required to be stated therein or
necessary to make the statements therein not misleading or (ii) the Company
Proxy Statement will, at the date it is first mailed to the Company's
stockholders or at the time of the Company Stock holders Meeting, contain any
untrue statement of a material fact or omit to state any material fact required
to be stated therein or necessary in order to make the statements therein, in
light of the circumstances under which they are made, not misleading. The
Company Proxy Statement will comply as to form in all material respects with the
requirements of the Exchange Act and the rules and regulations thereunder. No
representation or warranty is made by the Company with respect to statements
made or incorporated by reference therein based on information supplied by Buyer
specifically for inclusion or incorporation by reference in the Company Proxy
Statement.




                                       19
<PAGE>   27
                  SECTION 3.9 Absence of Material Adverse Changes, etc. Except
as disclosed in the Company SEC Documents filed by the Company and publicly
available prior to the date of this Agreement or as set forth in Schedule 3.9 of
the Company Disclosure Schedule, since December 31, 1998, the Company and its
Subsidiaries have conducted their business only in the ordinary course of
business consistent with past practice and there has not been or occurred:

                  (a) any event, change, occurrence or development which has
had or is reasonably likely to have a Material Adverse Effect on the Company and
its Subsidiaries, taken as a whole;

                  (b) any declaration, setting aside or payment of any dividend
or other distribution with respect to any shares of capital stock of the
Company, any repurchase, redemption or other acquisition by the Company or any
Subsidiary of the Company of any outstanding shares of capital stock or other
equity securities of, or other ownership interests in, the Company, any split,
combination or reclassification of any of the Company's capital stock or any
issuance or the authorization of any issuance of any other securities in
respect of, in lieu of, or in substitution for, shares of the Company's capital
stock;

                  (c) any amendment of any material term of any outstanding
security issued by the Company or any Subsidiary of the Company;

                  (d) any incurrence, assumption or guarantee by the Company or
any Subsidiary of the Company of any indebtedness for borrowed money other than
in the ordinary course of business consistent with past practice;

                  (e) any creation or assumption by the Company or any
Subsidiary of the Company of any Lien on any asset other than in the ordinary
course of business consistent with past practice;

                  (f) any damage, destruction or other casualty loss (whether or
not covered by insurance) affecting the business or assets of the Company or any
Subsidiary of the Company which, individually or in the aggregate, has



                                       20
<PAGE>   28
had, or would reasonably be expected to have, a Material Adverse Effect;

                  (g) any change in any method of accounting or accounting
practice or principles by the Company or any Subsidiary of the Company, except
for any such change required by reason of a change in GAAP;

                  (h) any (i) grant of any severance or termination pay to any
current or former director, executive officer or employee of the Company or any
Subsidiary of the Company, (ii) employment, deferred compensation or other
similar agreement (or any amendment to any such existing agreement) with any
such director, executive officer or employee of the Company or any Subsidiary of
the Company entered into, (iii) increase in benefits payable under any existing
severance or termination pay policies or employment agreements or (iv) increase
in compensation, bonus or other benefits payable to current or former directors,
executive officers or employees of the Company or any Subsidiary of the Company,
other than for clauses (i), (ii) and (iv) above, in the case of employees (other
than directors and executive officers), in the ordinary course of business;

                  (i) any issuance of any Company Securities other than Options
and other than upon the exercise of Options; or

                  (j) authorize any of, or commit or agree to take any of, the
foregoing actions except as otherwise permitted by this Agreement.

                  SECTION 3.10 Taxes.

                  (a) Except as set forth in Schedule 3.10 of the Company
Disclosure Schedule, (1) all Tax Returns required to be filed by or on behalf of
the Company, each of its Subsidiaries, and each affiliated, combined,
consolidated or unitary group of which the Company or any of its Subsidiaries is
or has been a member (a "Company Group") have been timely filed in the manner
prescribed by law, and all such Tax returns are true, complete and accurate
except to the extent any failures to file or failures to be true, correct or
accurate would not in the aggregate reasonably be expected to have a Material
Adverse Effect; (2) all Taxes due and owing by the Company, any Subsid-


                                       21
<PAGE>   29
iary of the Company or any Company Group have been timely paid, or adequately
reserved for in accordance with GAAP, except to the extent any failure to pay or
reserve would not in the aggregate reasonably be expected to have a Material
Adverse Effect; (3) there are no claims or assessments presently pending against
the Company, any Subsidiary of the Company or any Company Group, for any alleged
Tax deficiency, and the Company does not know of any threatened claims or
assessments against the Company, any Subsidiary of the Company or any Company
Group for any alleged Tax deficiency, which in either case if upheld would
reasonably be expected in the aggregate to have a Material Adverse Effect; (4)
each material deficiency resulting from any audit or examination relating to
Taxes by any taxing authority has been paid or is being contested in good faith
and in accordance with law and is adequately reserved for in accordance with
GAAP; (5) there are no Liens for Taxes on any asset of the Company or any
Subsidiary of the Company, except for Liens for Taxes not yet due and payable
and Liens for Taxes that would not in the aggregate reasonably be expected to
have a Material Adverse Effect; (6) the Company and each of its Subsidiaries has
complied in all respects with all rules and regulations relating to the
withholding of Taxes (including, without limitation, employee-related Taxes),
except for failures to comply that would not in the aggregate reasonably be
expected to have a Material Adverse Effect; (7) neither the Company nor any of
its Subsidiaries is a party to any Tax sharing agreement, Tax indemnity
obligation or similar agreement, arrangement or practice with respect to Taxes
(including any advance pricing agreement, closing agreement or other agreement
relating to Taxes with any taxing authority); and (8) neither the Company nor
any of its Subsidiaries is a party to any agreement, contract, or arrangement
that, individually or collectively, would give rise to the payment of any amount
(whether in cash or property, including shares of capital stock) that would not
be deductible pursuant to the terms of Sections 162(a)(1), 162(m) or 162(n) of
the Code; (9) neither the Company nor any of its Subsidiaries is required to
include in income any adjustment pursuant to Section 481(a) of the Code (or
similar provisions of other law or regulations) in its current or in any future
taxable period by reason of a change in accounting method, nor does the Company
or any of its Subsidiaries have any knowledge that the Internal Revenue Service
(or other taxing authority) has proposed



                                       22
<PAGE>   30
or is considering proposing, any such change in accounting method; (10) neither
the Company nor any affiliate of the Company has made with respect to the
Company, its Subsidiaries, or any assets held by the Company or any Subsidiary
any consent under Section 341 of the Code; (11) the Company and each of its
Subsidiaries has complied in all respects with all rules and regulations
relating to the withholding of Taxes (including, without limitation,
employee-related Taxes), except for failures that would not in the aggregate
reasonably be expected to have a Material Adverse Effect; (12) the Company made
a valid election to be treated as an S Corporation (within the meaning of
Section 1361 of the Code) beginning on May 1, 1988 and for each taxable period
thereafter (or portion thereof), up through and including July 15, 1996, the
Company properly maintained a valid election under Section 1362(a) of the Code
(as well as the equivalent provisions, if any, of all applicable State or local
statutes) to be treated as an "S Corporation"; and (13) neither the Company nor
any of its Subsidiaries has constituted either a "distributing corporation" or a
"controlled corporation" (within the meaning of Section 355(a)(1)(A) of the
Code) in a distribution of stock qualifying for tax-free treatment under Section
355 of the Code (A) in the two years prior to the date of this Agreement, or (B)
in a distribution that could otherwise constitute part of a "plan" or "series of
related trans actions" (within the meaning of Section 355(e) of the Code) in
conjunction with the Merger.

                  (b) The statutes of limitations for the federal income Tax
Returns of the Company and the Subsidiaries of the Company (including, without
limitation, any Company Group) have expired or otherwise have been closed for
all taxable periods ending on or before December 31, 1995.

                  (c) For purposes of this Agreement, (i) "Taxes" means all
taxes, levies or other like assessments, charges or fees (including estimated
taxes, charges and fees), including, without limitation, income, corporation,
advance corporation, gross receipts, transfer, excise, property, sales, use,
value-added, license, payroll, withholding, social security and franchise or
other governmental taxes or charges, imposed by the United States or any state,
county, local or foreign government or subdivision or agency thereof, any
liability for taxes, levies or other like assessments, charges




                                       23
<PAGE>   31
or fees of another Person pursuant to Treasury Regulation Section 1.1502-6 or
any similar or analogous provision of applicable law or otherwise (including,
without limitation, by agreement) and such term shall include any interest,
penalties or additions to tax attributable to such taxes, levies or other like
assessments, charges or fees and (ii) "Tax Return" means any report, return,
statement, declaration or other written information required to be supplied to a
taxing or other governmental authority in connection with Taxes.

                  SECTION 3.11 Employee Benefit Plans.

                  (a) Schedule 3.11(a) of the Company Disclosure Schedule
contains a true and complete list of each deferred compensation, incentive
compensation and equity compensation plan; "welfare" plan, fund or program (with
in the meaning of section 3(1) of the Employee Retirement Income Security Act of
1974, as amended ("ERISA")); "pension" plan, fund or program (within the meaning
of section 3(2) of ERISA); each employment or termination agreement; each
severance agreement; and each other material employee benefit plan, fund,
program, agreement or arrangement, in each case, that is sponsored, maintained
or contributed to or required to be contributed to by the Company or its
Subsidiaries, whether written or oral, for the benefit of any employee or former
employee of the Company or its Subsidiaries (collectively, the "Company Plans").

                  (b) With respect to each Company Plan, the Company has
heretofore delivered or made available to Buyer true and complete copies of the
Company Plan and any amendments thereto (or if the Company Plan is not a written
Company Plan, a description thereof), any related trust or other funding
vehicle, any service provider agreement or investment management agreement, any
reports or summaries required under ERISA or the Code and the most recent
determination letter, if any, received from the Internal Revenue Service with
respect to each Company Plan intended to qualify under section 401 of the Code.
The Company has no unfunded liabilities with respect to any Company Plan as of
the end of the Company's most recent fiscal year that are not reflected on the
Company's financial statements for such fiscal year.



                                       24
<PAGE>   32
                  (c) The Company has not at any time maintained, or contributed
to, any defined benefit plan covered by Title IV of ERISA, or incurred any
liability under Title IV of ERISA, and the transactions contemplated by this
Agreement will not subject the Company to any liability under Title IV of ERISA.
The Company has not at any time maintained, or contributed to, any multiemployer
plan described in section 3(37) of ERISA, or incurred any withdrawal liability
under ERISA, and the transactions contemplated by this Agreement will not
subject the Company to any withdrawal liability under ERISA.

                  (d) Each Company Plan has been operated and administered in
all material respects in accordance with its terms and applicable law,
including, but not limited to, ERISA and the Code.

                  (e) Except as set forth in Schedule 3.11(e) of the Company
Disclosure Schedule, each Company Plan in tended to be "qualified" within the
meaning of section 401(a) of the Code has received a favorable determination
letter from the Internal Revenue Service, and nothing has occurred since the
date of such determination that would adversely affect the qualified status of
any such Company Plan.

                  (f) Except as set forth in Schedule 3.11(f) or 3.11(a) of the
Company Disclosure Schedule, no Company Plan provides medical, surgical,
hospitalization, death or similar benefits (whether or not insured) for
employees or former employees of the Company or any Subsidiary for periods
extending beyond their retirement or other termination of service, other than
(i) coverage mandated by applicable law, (ii) death benefits under any "pension
plan," or (iii) benefits the full cost of which is borne by the current or
former employee (or his or her beneficiary).

                  (g) There are no pending or anticipated claims by or on behalf
of any Company Plan, by any participant, beneficiary or fiduciary covered under
any such Company Plan, or otherwise involving any such Company Plan (other than
routine claims for benefits). To the best of the Company's knowledge, no Company
Plan is subject to any ongoing audit, investigation, or other administrative
proceeding of any governmental entity, and no Company Plan is the subject of any
pending application for admin-


                                       25
<PAGE>   33
istrative relief under any voluntary compliance program or closing agreement
program of the Internal Revenue Service or the Department of Labor. To the best
of the Company's knowledge, no person or entity has engaged in any "prohibited
transaction" (as such term is defined in ERISA and the Code) with respect to any
Company Plan. The Company has paid or remitted all contributions to any Company
Plan within the time required by applicable law, and if applicable, within the
deadline for claiming a tax deduction for the year with respect to the
contribution.

                  (h) Except as set forth in Schedule 3.11(h) of the Company
Disclosure Schedule, the consummation of the transactions contemplated by this
Agreement will not, either alone or in combination with another event, (i)
entitle any current or former employee or officer of the Company to severance
pay, unemployment compensation or any other payment, (ii) accelerate the time of
payment or vesting, or increase the amount of compensation due any such employee
or officer, (iii) require assets to be set aside or other forms of security to
be provided with respect to any liability under any Company Plan, or (iv) result
in any "excess parachute payment" (within the meaning of Section 280G of the
Code) under any Company Plan.

                  SECTION 3.12 Litigation. Except as set forth in either the
Company SEC Documents filed by the Company and publicly available prior to the
date of this Agreement, or Schedule 3.12 of the Company Disclosure Schedule or
otherwise fully covered by insurance, there is no action, suit or proceeding
pending against, or to the knowledge of the Company threatened against, and, to
the knowledge of the Company, there is no investigation pending or threatened
against, the Company or any Subsidiary of the Company (or any Company Plan) or
any of their respective properties before any court or arbitrator or any
Governmental Entity except those which, individually or in the aggregate, would
not reasonably be expected to have a Material Adverse Effect, nor is there any
judgment, decree, injunction, rule or order of any Governmental Entity or
arbitrator outstanding against the Company or any of its Subsidiaries which
would reasonably be expected to have a Material Adverse Effect.



                                       26
<PAGE>   34
                  SECTION 3.13 Compliance with Laws.

                  (a) Except as set forth in Schedule 3.13 of the Company
Disclosure Schedule, the Company and its Subsidiaries are in compliance with
all applicable laws, ordinances, judgments, decrees, rules and regulations of
any federal, state, local or foreign governmental authority applicable to their
respective businesses and operations, except for such violations, if any, which,
in the aggregate, would not reasonably be expected to have a Material Adverse
Effect. Except as set forth in Schedule 3.13 of the Company Disclosure Schedule,
all governmental approvals, permits and licenses (collectively, "Permits")
required to conduct the business of the Company and its Subsidiaries and for
them to own, lease or operate their assets have been obtained, are in full force
and effect and are being complied with except for such violations and failures
to have Permits in full force and effect, if any, which, individually or in the
aggregate, would not reasonably be expected to have a Material Adverse Effect.

                  (b) There are no conditions relating to the Company or any of
its Subsidiaries or relating to the Company's or any of its Subsidiaries'
ownership, use or maintenance of any real property owned or operated, or
previously owned or operated, by the Company or any of its Subsidiaries, and the
Company does not know of any such condition in respect of such real property not
related to the ownership, use or maintenance, that would lead to any liability
for violation of any federal, state, county or local laws, regulations, orders
or judgments relating to pollution or protection of the environment or any other
applicable environmental, health or safety statutes, ordinances, orders, rules,
regulations or requirements which liability would reasonably be expected to
have a Material Adverse Effect. The Company and its Subsidiaries have received,
handled, used, stored, treated, shipped and disposed of all hazardous or toxic
materials, substances and wastes (whether or not on its properties owned or
operated by others) in compliance with all applicable environmental, health or
safety statutes, ordinances, orders, rules, regulations or requirements, except
for possible noncompliances which, individually or in the aggregate, would not
reasonably be expected to have a Material Adverse Effect.



                                       27
<PAGE>   35
                  SECTION 3.14 Labor Matters. Except to the extent set forth in
Schedule 3.14 of the Company Disclosure Schedule, as of the date of this
Agreement (i) there is no labor strike, dispute, slowdown, stoppage or lockout
actually pending or, to the knowledge of the Company, threatened against the
Company or any of its Subsidiaries; (ii) to the knowledge of the Company, no
union organizing campaign with respect to the Company's or any of its
Subsidiaries' employees is underway; (iii) there is no unfair labor practice
charge or complaint against the Company or any of its Subsidiaries pending or,
to the knowledge of the Company, threatened before the National Labor Relations
Board or any similar state or foreign agency; (iv) there is no written grievance
pending relating to any collective bargaining agreement or other grievance
procedure; (v) to the knowledge of the Company, no charges with respect to or
relating to the Company or any of its Subsidiaries are pending before the Equal
Employment Opportunity Commission or any other agency responsible for the
prevention of unlawful employment practices; and (vi) there are no collective
bargaining agreements with any union covering employees of the Company or any of
its Subsidiaries, except for such exceptions to the foregoing clauses (iii)
through (v) which, individually or in the aggregate, would not reasonably be
expected to have a Material Adverse Effect.

                  SECTION 3.15 Certain Contracts and Arrangements. Except as
set forth in Schedule 3.15 of the Company Disclosure Schedule, each material
contract or agreement to which the Company or any of its Subsidiaries is a party
or by which any of them is bound is in full force and effect, and neither the
Company nor any of its Subsidiaries, nor, to the knowledge of the Company, any
other party thereto, is in breach of, or default under, any such contract or
agreement, and no event has occurred that with notice or passage of time or both
would constitute such a breach or default thereunder by the Company or any of
its Subsidiaries, or, to the knowledge of the Company, any other party thereto,
except for such failures to be in full force and effect and such breaches and
defaults which, in the aggregate, would not reasonably be expected to have a
Material Adverse Effect.

                                       28
<PAGE>   36
                  SECTION 3.16 Intellectual Property.

                  (a) The Company and its Subsidiaries own or have the right to
use all material Intellectual Property (as defined in Section 3.16(c)). Schedule
3.16(a) of the Company Disclosure Schedule sets forth a current and complete
list of all registrations and applications relating to material Intellectual
Property.

                  (b) Except as set forth in Schedule 3.16(b)(1) of the Company
Disclosure Schedule, to the knowledge of the Company: (i) all of the grants or
registrations relating to material Intellectual Property owned by the Company
and its Subsidiaries are subsisting and unexpired, free of all liens or
encumbrances and have not been abandoned; (ii) either the Company or one of its
Subsidiaries is the owner of record of any application, registration or grant
for each material item of Intellectual Property (except for the licensed
Intellectual Property set forth in Schedule 3.16(b)(2) of the Company Disclosure
Schedule); (iii) the Company does not infringe the Intellectual Property rights
of any third party in any respect that would reasonably be expected to have,
individually or in the aggregate, a Material Adverse Effect; (iv) no third party
or entity is currently in fringing upon the Intellectual Property rights of the
Company, except for such infringements that would not, individually or in the
aggregate, reasonably be expected to have a Material Adverse Effect; (v) no
judgment, decree, injunction, rule or order has been rendered by a Governmental
Entity which would limit, cancel or question the validity of, or the Company's
or its Subsidiaries' rights in and to, any Intellectual Property owned by the
Company in any respect that would reasonably be expected to have, individually
or in the aggregate, a Material Adverse Effect; and (vi) the Company has not
received notice of any pending or threatened suit, action or adversarial
proceeding that seeks to limit, cancel or question the validity of, or the
Company's or its Subsidiaries' rights in and to, any Intellectual Property,
which would reasonably be expected to have, individually or in the aggregate, a
Material Adverse Effect. Schedule 3.16(b)(2) of the Company Disclosure Schedule
sets forth a correct and complete list of all licenses, sublicenses and
permissions to use any material item of Intellectual Property (in each case
identifying the item licensed, the license parties and the date of the license
agreement or



                                       29
<PAGE>   37
other agreement permitting the use of the item). To the knowledge of the
Company, there is no default by the Company or its Subsidiaries under such
licenses, sublicenses or permissions that is reasonably likely to have,
individually or in the aggregate, a Material Adverse Effect.

                  (c) For purposes of this Agreement "Intellectual Property"
shall mean all rights, privileges and priorities provided under U.S., state and
foreign law relating to intellectual property and reasonably necessary for the
Company and its Subsidiaries to conduct their business as it is currently
conducted, including without limitation all (x) (1) proprietary inventions,
discoveries, processes, formulae, designs, methods, techniques, procedures,
concepts, developments, technology, new and useful improvements thereof and
proprietary know-how relating thereto, whether or not patented or eligible for
patent or equivalent protection; (2) copy rights and copyrightable works,
including computer applications, programs, software, databases and related
items; (3) trademarks, service marks, trade names, and trade dress, internet
domain names, the goodwill of the business symbolized thereby, and all
common-law rights relating thereto; (4) trade secrets and other confidential
information; (y) all registrations and applications for any of the foregoing and
(z) licenses or other similar agreements granting to the Company or any of its
Subsidiaries the rights to use any of the foregoing.

                  SECTION 3.17 Year 2000 Compliance. Except for the matters set
forth in Schedule 3.17 of the Company Disclosure Schedule, all of the MIS
Systems and the Facilities are Year 2000 Compliant, except for any such failures
to be Year 2000 Compliant which, individually or in the aggregate would not
reasonably be expected to have a Material Adverse Effect. "Year 2000 Compliant"
means that (i) the MIS Systems accurately process, provide and/or receive all
date/time data (including calculating, comparing, sequencing, processing and
outputting) within, from, into, and between centuries (including the twentieth
and twenty-first centuries and the years 1999 and 2000), including leap year
calculations, and (ii) neither the performance nor the functionality nor the
Company's or any of its Subsidiaries' provision of the products, services, and
other item(s) at issue will be affected by any dates/times prior to, on, after
or spanning January



                                       30
<PAGE>   38
1, 2000. "Facilities" means any facilities or equipment used by the Company or
any of its Subsidiaries' in any location, including HVAC systems, mechanical
systems, elevators, security systems, fire suppression systems,
telecommunications systems, and equipment, whether or not owned by the Company
or any of its Subsidiaries. "MIS Systems" means any computer software and
systems (including hardware, firmware, operating system software, utilities,
and applications software) used in the ordinary course of business by or on
behalf of the Company or any of its Subsidiaries, including the Company's or any
of its Subsidiaries' payroll, accounting, billing/receivables, inventory, asset
tracking, customer service, human resources, call center and e-mail systems.

                  SECTION 3.18 Finders' Fees. Except for Goldman Sachs & Co.
("Goldman Sachs"), there is no investment banker, broker, finder or other
intermediary which has been retained by, or is authorized to act on behalf of,
the Company or any Subsidiary of the Company that would be entitled to any fee
or commission from the Company, any Subsidiary of the Company, Buyer or any of
Buyer's affiliates upon consummation of the transactions contemplated by this
Agreement. The Company has provided to Buyer a true and accurate basis for
calculating all the fees that would be payable by the Company to Goldman Sachs
in connection with the transactions contemplated hereunder. Neither the Company,
nor any Subsidiary, has any continuing obligation to pay a broker's or finder's
fee or any other commission or similar fee to any agent, broker, investment
banker or other person or firm in connection with any acquisition, sale,
financing or other similar transaction to be consummated after the date hereof
(other than with respect to the Merger as set forth in this Section).

                  SECTION 3.19 Opinion of Financial Advisors. The Company has
received the opinion of Goldman Sachs to the effect that, as of such date, the
Exchange Ratio is fair from a financial point of view to the stockholders of the
Company. The Company will promptly following the receipt thereof deliver to
Buyer a copy of the written opinion from Goldman Sachs to the foregoing effect.

                  SECTION 3.20 Board Recommendation. The Board of Directors of
the Company, at a meeting duly called and held, has unanimously (i) determined
that this Agreement


                                       31
<PAGE>   39
and the transactions contemplated hereby, including the Merger, taken together
are fair to and in the best interests of the shareholders of the Company, (ii)
approved and adopted this Agreement, the Stockholders Agreement and the
transactions contemplated hereby and thereby, including the Merger, (iii) taken
all actions necessary on the part of the Company to render inapplicable to this
Agreement, the Stockholders Agreement and the transactions contemplated hereby
and thereby, including the Merger, the provisions of Section 607.0902 and
Section 607.0901 of the FBCA and (iv) resolved to recommend that the
shareholders of the Company approve this Agreement and the Plan of Merger.

                  SECTION 3.21 Voting Requirements. The Required Company
Shareholder Vote is the only vote of the holders of the Company's capital stock
necessary to approve this Agreement and the Plan of Merger and the transactions
contemplated by this Agreement.

                  SECTION 3.22 Title to Properties. (a) Each of the Company and
its Subsidiaries has good and marketable title to, or valid leasehold interests
in, all its material, tangible properties and assets, free and clear of all
Liens, except for defects in title, easements, restrictive covenants, taxes
which are not yet due and payable, mechanics', carriers', workers',
materialmen's and similar Liens, and similar encumbrances or impediments that,
in the aggregate, do not and will not materially interfere with the use of the
properties or assets subject thereto or affected thereby or otherwise materially
impair business operations at such properties.

                  (b) Each of the Company and its Subsidiaries has complied with
the terms of all leases to which it is a party and under which it is in
occupancy, except for noncompliances which, individually or in the aggregate,
would not reasonably be expected to have a Material Adverse Effect. As of the
date of this Agreement, each of the Company and its Subsidiaries enjoys peaceful
and undisturbed possession under all such leases.

                  SECTION 3.23 Certain Contracts. Neither the Company nor any of
its Subsidiaries is a party to or bound by any non-competition agreement or any
other similar agreement or obligation which purports to limit in any material
respect the manner in which, or the


                                       32
<PAGE>   40
localities in which, the business of the Company and its Subsidiaries is
conducted.

                  SECTION 3.24 Tax Matters. Neither the Company nor any of its
Subsidiaries has taken any action or knows of any fact, agreement, plan or other
circumstance that is reasonably likely to prevent the Merger from qualifying as
a reorganization within the meaning of Section 368(a) of the Code.

                                   ARTICLE IV

                REPRESENTATIONS AND WARRANTIES OF BUYER AND NEWCO

                  Buyer and Newco jointly and severally represent and warrant to
the Company as follows:

                  SECTION 4.1 Corporate Existence and Power. Each of Buyer and
Newco is a corporation duly incorporated, validly existing and in good standing
under the laws of its jurisdiction of incorporation, and has all corporate power
and all Licenses required to carry on its business as now conducted except for
failures to have any such License which would not, in the aggregate, reasonably
be expected to have a Material Adverse Effect. Each of Buyer and Newco is duly
qualified to do business as a foreign corporation and is in good standing in
each jurisdiction where the character of the property owned, leased or operated
by it or the nature of its activities makes such qualifications necessary,
except for those jurisdictions where failures to be so qualified would not, in
the aggregate, reasonably be expected to have a Material Adverse Effect. Each of
Buyer and Newco has heretofore delivered or made available to the Company true
and complete copies of the governing documents or other organizational documents
of like import, as currently in effect, of each of Buyer and Newco.

                  SECTION 4.2 Corporate Authorization. Each of Buyer and Newco
has the requisite corporate power and authority to execute and deliver this
Agreement and to perform its obligations hereunder. The execution and delivery
of this Agreement and the performance of its obligations hereunder have been
duly and validly authorized by the Board of Directors of each of Buyer and
Newco, Buyer has approved and adopted this Agreement and the Plan of Merger in
its capacity as the sole stock-


                                       33
<PAGE>   41
holder of Newco and no other corporate proceedings or actions on the part of
either Buyer or Newco are necessary to authorize the execution, delivery and
performance of this Agreement. This Agreement has been duly executed and
delivered by each of Buyer and Newco and constitutes, assuming due
authorization, execution and delivery of this Agreement by the Company, a valid
and binding obligation of each of Buyer and Newco, enforceable against each of
Buyer and Newco in accordance with its terms.

                  SECTION 4.3 Consents and Approvals; No Violations.


                  (a) Neither the execution and delivery of this Agreement nor
the performance by either Buyer or Newco of its obligations hereunder will (i)
conflict with or result in a violation or breach of any provision of the
certificate of incorporation or by-laws (or other governing or organizational
documents) of either Buyer or Newco or (ii) result in a violation or breach of,
or constitute (with or without due notice or lapse of time or both) a default
(or give rise to any right of termination, cancellation or acceleration or
obligation to repurchase, repay, redeem or acquire or any similar right or
obligation or to loss of a material benefit) under, or result in the creation
of any Lien (as defined in Section 3.5(b)) upon any of the properties or assets
of Buyer or Newco or any of Buyer's Subsidiaries under, any of the terms,
conditions or provisions of any note, mortgage, letter of credit, other evidence
of indebtedness, guarantee, license, lease or agreement or similar instrument
or obligation to which Buyer or any of its Subsidiaries is a party or by which
any of them or any of their assets may be bound or (iii) assuming that the
filings, registrations, notifications, authorizations, consents and approvals
referred to in subsection (b) below have been obtained or made, as the case may
be, violate any order, injunction, decree, statute, rule or regulation of any
Governmental Entity to which Buyer or any of its Subsidiaries is subject,
excluding from the foregoing clauses (ii) and (iii) such requirements, defaults,
breaches, rights or violations (A) that would not, in the aggregate, reasonably
be expected to have a Material Adverse Effect or (B) that become applicable as a
result of any acts or omissions by, or facts pertaining to, the Company.


                                       34
<PAGE>   42
            (b) No filing or registration with, notification to, or
authorization, permit, consent or approval of, any Governmental Entity is
required in connection with the execution and delivery of this Agreement by
either Buyer or Newco or the performance by either Buyer or Newco of its
obligations hereunder, except (i) the filing of the Articles of Merger in
accordance with the FBCA and filings to maintain the good standing of the
Surviving Corporation; (ii) compliance with any applicable requirements of the
HSR Act; (iii) the filing with the SEC of (A) the Form S-4, and (B) compliance
with any applicable requirements of the Securities Act and the Exchange Act as
may be required in connection with this Agreement and the Stockholders Agreement
and the transactions contemplated hereby and thereby; (iv) compliance with any
applicable requirements of state blue sky laws; (v) such filings with and
approvals of the NASD to permit the shares of Buyer Common Stock that are to be
issued in the Merger to be quoted on The Nasdaq Stock Market's National Market
("Nasdaq") and (vi) such other consents, approvals, orders, authorizations,
notifications, registrations, declarations and filings (A) the failure of which
to be obtained or made would not prevent or materially delay consummation of
the Merger and would not, in the aggregate, reasonably be expected to have a
Material Adverse Effect or (B) that become applicable as a result of any acts or
omissions by, or facts pertaining to, the Company.

            SECTION 4.4 Capitalization. As of the date hereof, the authorized
capital stock of Buyer consists of 800,000,000 shares of Buyer Common Stock,
200,000,000 shares of Class B common stock, par value $.01, of Buyer (the "Buyer
Class B Common Stock" and, together with the Buyer Common Stock, the "Buyer
Common Shares"), and 15,000,000 shares of preferred stock, par value $.01 per
share, of Buyer (the "Buyer Preferred Stock"). As of November 30, 1999, there
were (i) 136,721,815 shares of Buyer Common Stock issued and outstanding, (ii)
31,516,726 shares of Buyer Class B Common Stock issued and outstanding, (iii) no
shares of Buyer Preferred Stock issued and outstanding, (iv) 294,124 shares of
Buyer Common Stock held in treasury by Buyer and its Subsidiaries, (v) shares
of USANi LLC exchangeable into 90,683,119 shares of Buyer Common Stock and
73,285,000 shares of Buyer Class B Common Stock issued and outstanding, (vi)
shares of Home Shopping Network, Inc. exchangeable into


                                       35
<PAGE>   43
15,810,032 shares of Buyer Common Stock and 798,272 shares of Buyer Class B
Common Stock issued and outstanding, (vii) 7% Convertible Subordinated
Debentures due July 1, 2003 convertible into 568,749 shares of Buyer Common
Stock at a conversion price of $66.43 per share outstanding and (viii)
outstanding options to purchase 35,517,213 shares of Buyer Common Stock under
various stock option plans described in, or incorporated by reference in, the
Buyer SEC Documents (as defined in Section 4.5) and outstanding warrants to
purchase 83,997 shares of Buyer Common Stock. Except as set forth in this
Section 4.4, as of November 30, 1999, there were outstanding (i) no shares of
capital stock or other voting securities of Buyer, (ii) no securities of Buyer
or any Subsidiary of Buyer convertible into or exchangeable for shares of
capital stock or voting securities of Buyer and (iii) except as set forth in the
Buyer SEC Documents, no options, warrants, calls, subscription or other rights
to acquire from the Buyer, and no obligation of Buyer to issue, transfer, sell
or otherwise dispose of any capital stock, voting securities or securities
convertible into or exchangeable for capital stock or voting securities of Buyer
(the items in clauses (i), (ii) and (iii) being referred to collectively as the
"Buyer Securities"). All outstanding shares of capital stock of Buyer have
been, and all shares which may be issued in connection with the Merger will be,
when issued, duly authorized and validly issued, fully paid and nonassessable
and, except as set forth in the Buyer SEC Documents, not subject to preemptive
rights.

            SECTION 4.5 SEC Documents. Buyer has filed all reports, proxy
statements, registration statements, forms and other documents required to be
filed with the SEC since January 1, 1997 (the "Buyer SEC Documents"). As of
their respective dates, and giving effect to any amendments or supplements
thereto filed prior to the date of this Agreement, (a) the Buyer SEC Documents
complied in all material respects with the requirements of the Securities Act or
the Exchange Act, as the case may be, and the applicable rules and regulations
of the SEC promulgated thereunder and (b) none of the Buyer SEC Documents
(except as to the financial statements contained therein, which are dealt with
in Section 4.6 hereof) contained any untrue statement of a material fact or
omitted to state any material fact required to be stated therein or necessary in
order to make the state-


                                       36
<PAGE>   44
ments therein, in light of the circumstances under which they were made, not
misleading.

            SECTION 4.6 Financial Statements. The financial statements of Buyer
(including, in each case, any notes and schedules thereto) included in the Buyer
SEC Documents (a) comply as to form in all material respects with all applicable
accounting requirements and the rules and regulations of the SEC with respect
thereto, (b) are in conformity with GAAP, applied on a consistent basis (except
in the case of unaudited statements, as permitted by the rules and regulations
of the SEC) during the periods involved (except as may be indicated in the
related notes and schedules thereto) and (c) fairly present, in all material
respects, the consolidated financial position of Buyer and its consolidated
Subsidiaries as of the dates thereof and the consolidated results of their
operations and cash flows for the periods then ended (subject, in the case of
unaudited statements, to normal year-end audit adjustments).

            SECTION 4.7 Information Supplied. None of the information supplied
or to be supplied by Buyer specifically for inclusion or incorporation by
reference in (i) the Form S-4 will, at the time the Form S-4 becomes effective
under the Securities Act, contain any untrue statement of a material fact or
omit to state any material fact required to be stated therein or necessary to
make the statements therein not misleading or (ii) the Company Proxy Statement
will, at the date it is first mailed to the Company's stockholders or at the
time of the Company Stockholders Meeting, contain any untrue statement of a
material fact or omit to state any material fact required to be stated therein
or necessary in order to make the statements therein, in light of the
circumstances under which they are made, not misleading. The Form S-4 will
comply as to form in all material respects with the requirements of the
Securities Act and the rules and regulations thereunder. No representation or
warranty is made by Buyer with respect to statements made or incorporated by
reference therein based on information supplied by the Company specifically for
inclusion or incorporation by reference in the Form S-4.

            SECTION 4.8 Litigation. Except as set forth in the Buyer SEC
Documents filed by Buyer and publicly available prior to the date of this
Agreement, as of the


                                       37
<PAGE>   45
date of this Agreement, there is no action, suit or proceeding pending against,
or to the knowledge of Buyer threatened against, Buyer or any Subsidiary of
Buyer or any of their respective properties before any court or arbitrator or
any Governmental Entity which, individually or in the aggregate, would
reasonably be expected to have a Material Adverse Effect, nor is there any
judgment, decree, injunction, rule or order of any Governmental Entity or
arbitrator outstanding against Buyer or any of its Subsidiaries having, or
which, insofar as reasonably can be foreseen, in the future would have, any such
effect.

            SECTION 4.9 Tax Matters. Neither Buyer nor any of its Subsidiaries
has taken any action or knows of any fact, agreement, plan or other circumstance
that is reasonably likely to prevent the Merger from qualifying as a
reorganization within the meaning of Section 368(a) of the Code.

            SECTION 4.10 Compliance with Laws. Except as set forth in the Buyer
SEC Documents filed by Buyer and publicly available prior to the date hereof, as
of the date of this Agreement, the Buyer and its Subsidiaries are in compliance
with all applicable laws, ordinances, judgments, decrees, rules and regulations
of any federal, state, local or foreign governmental authority applicable to
their respective businesses and operations, except for such violations, if any,
which, in the aggregate, would not reasonably be expected to have a Material
Adverse Effect. Except as set forth in the Buyer SEC Documents filed by Buyer
and publicly available prior to the date hereof, as of the date hereof, all
Permits required to conduct the business of the Buyer and its Subsidiaries and
for them to own, lease or operate their assets have been obtained, are in full
force and effect and are being complied with except for such violations and
failures to have Permits in full force and effect, if any, which, individually
or in the aggregate, would not reasonably be expected to have a Material Adverse
Effect.

            SECTION 4.11 Share Ownership. Neither Buyer nor any Subsidiary or
controlled affiliate of Buyer beneficially owns or will acquire any shares of
Company Common Stock other than shares that they may be deemed to beneficially
own pursuant to the Stockholders


                                       38
<PAGE>   46
Agreement. As of the time immediately prior to the execution of this Agreement,
none of such entities is an "interested shareholder" for purposes of Section
607.0902 of the FBCA.

            SECTION 4.12 Ownership of Newco; No Prior Activities; Assets of
Newco.

            (a) Newco was formed solely for the purpose of the Merger and
engaging in the transactions contemplated hereby.

            (b) As of the date hereof and the Effective Time, the capital stock
of Newco is and will be directly owned 100% by Buyer. Further, there are not as
of the date hereof and there will not be at the Effective Time any outstanding
or authorized options, warrants, calls, rights, commitments or any other
agreements of any character which Newco is a party to, or may be bound by,
requiring it to issue, transfer, sell, purchase, redeem or acquire any shares of
capital stock or any securities or rights convertible into, exchangeable for, or
evidencing the right to subscribe for or acquire, any shares of capital stock
of Newco.

            (c) As of the date hereof and the Effective Time, except for
obligations or liabilities incurred in connection with its incorporation or
organization and the transactions contemplated hereby and activities, agreements
or arrangements in connection with the transactions contemplated hereby,
Newco has not and will not have (i) incurred, directly or indirectly through any
of its Subsidiaries or affiliates, any obligations or liabilities, (ii) engaged
in any business or activities of any type or kind whatsoever or (iii) entered
into any agreements or arrangements with any Person.

            SECTION 4.13 Finders' Fees. Except for Credit Suisse First Boston
Corporation, there is no investment banker, broker, finder or other intermediary
which has been retained by, or is authorized to act on behalf of, the Buyer or
any Subsidiary of the Buyer that would be entitled to any fee or commission from
the Buyer, any affiliate of the Buyer, the Company or any Subsidiary of the
Company upon consummation of the transactions contemplated by this Agreement.


                                       39
<PAGE>   47
                                    ARTICLE V

                            COVENANTS OF THE PARTIES

            SECTION 5.1 Conduct of the Business of the Company. During the
period from the date of this Agreement and continuing until the Effective Time,
the Company agrees as to itself and its Subsidiaries that (except as expressly
contemplated or permitted by this Agreement or as set forth in Schedule 5.1 of
the Company Disclosure Schedule or to the extent that Buyer shall otherwise
consent in writing), the Company and its Subsidiaries shall carry on their
respective businesses in the usual, regular and ordinary course consistent with
past practice and shall use their reasonable best efforts to preserve intact
their present lines of business, maintain their rights and franchises and
preserve intact their relationships with customers, suppliers and others having
business dealings with them and keep available the services of their present
officers and employees, in each case to the end that their ongoing businesses
shall not be impaired in any material respect at the Effective Time. At any
time, the Company shall have the right to adopt a Shareholder Rights Plan and to
issue and redeem rights thereunder (provided that the redemption price is not
greater than $.01) and amend such Plan; provided that such Plan shall expressly
provide that for all purposes thereunder Buyer and its affiliates and associates
shall be excluded from the definition of an "Acquiring Person", or any similar
definition, and the Merger or, assuming compliance with Section 4.11 of this
Agreement, any other acquisition of beneficial ownership of Company capital
stock, will not trigger or result in the exercisability or any change in the
exercisability of the rights. Without limiting the generality of the foregoing,
during the period from the date of this Agreement and continuing until the
Effective Time, except as expressly contemplated or permitted by this Agreement
or as set forth in Schedule 5.1 of the Company Disclosure Schedule or to the
extent that Buyer shall otherwise consent in writing, the Company agrees as to
itself and its Subsidiaries as follows:

            (a) Dividends; Changes in Share Capital. The Company shall not, and
shall not permit any of its Subsidiaries to, (i) declare, set aside or pay any
dividend or other distribution with respect to any of its capital


                                       40
<PAGE>   48
stock, (ii) split, combine or reclassify any of its capital stock or issue any
other securities in respect of, in lieu of or in substitution for, shares of its
capital stock, except for any such transaction by a wholly-owned Subsidiary of
the Company which remains a wholly-owned Subsidiary after consummation of such
transaction, or (iii) repurchase, redeem or otherwise acquire any shares of its
capital stock or any securities convertible into or exercisable for any shares
of its capital stock, except for any such transaction by a wholly-owned
Subsidiary of the Company which remains a wholly-owned Subsidiary after
consummation of such transaction.

            (b) Issuance of Securities. The Company shall not, and shall not
permit any of its Subsidiaries to, issue, deliver or sell any shares of its
capital stock of any class, any bonds, debentures, notes or other indebtedness
of the Company having the right to vote on any matters on which shareholders may
vote ("Company Voting Debt") or any securities convertible into or exercisable
for, or any rights, warrants or options to acquire, any such shares of capital
stock or Company Voting Debt, other than (i) the issuance of Common Stock upon
the exercise of Options outstanding on the date of this Agreement or granted
hereafter to the extent permitted hereunder, (ii) the issuance of Options in the
ordinary course of business consistent with past practice to employees (other
than executive officers) in an aggregate amount covering not more than 100,000
shares of Company Common Stock so long as such grants are consistent with past
practice including for new hires or (iii) issuances by a wholly-owned Subsidiary
of the Company of capital stock to such Subsidiary's parent or another
wholly-owned Subsidiary of the Company.

            (c) Governing Documents; Securities. The Company shall not, and
shall not permit any of its Subsidiaries to, amend (i) their respective
certificates of incorporation, by-laws or other governing documents or (ii) any
material term of any outstanding security issued by the Company or any
Subsidiary of the Company.

            (d) No Acquisitions. The Company shall not, and shall not permit any
of its Subsidiaries to, acquire (or agree to acquire or take any steps to
facilitate the acquisition of) by merging or consolidating with, or by
purchasing a substantial equity interest in or, outside


                                       41
<PAGE>   49
of the ordinary course of business, a substantial portion of the assets of, or
by any other manner, any business or any corporation, partnership, association
or other business organization or division thereof or otherwise acquire or
agree to acquire any such assets, stock or operations of another company.

            (e) No Liens. The Company shall not, and shall not permit any of its
Subsidiaries to, create, assume or otherwise incur any Lien or restriction on
transfer of any nature whatsoever on any asset, except for defects in title,
easements, restrictive covenants, taxes which are not yet due and payable,
mechanics', carriers', workers', materialmen's and similar Liens, and similar
encumbrances or impediments that, in the aggregate, do not and will not
materially interfere with the use of the properties or assets subject thereto or
affected thereby or otherwise materially impair business operations at such
properties.

            (f) No Relinquishment of Rights. The Company shall not, and shall
not permit any of its Subsidiaries to, (i) relinquish, waive or release any
material contractual or other right or claim, (ii) settle any material action,
suit, claim, investigation or other proceeding or (iii) knowingly dispose of or
permit to lapse any rights in any material Intellectual Property or knowingly
disclose to any Person not an employee of the Company or any Subsidiary of the
Company or otherwise knowingly dispose of any material trade secret, process or
knowhow not a matter of public knowledge prior to the date of this Agreement,
except pursuant to judicial order or process.

            (g) Investments. The Company shall not, and shall not permit any of
its Subsidiaries to make any loans, advances or capital contributions to, or
investments in, any other Person (other than pursuant to any contract or other
legal obligation of the Company or any of its Subsidiaries existing at the date
of this Agreement which are set forth in Schedule 5.1(g) of the Company
Disclosure Schedule or in the ordinary course of business consistent with past
practice).

            (h) Indebtedness. Except for increases to the borrowing limit under
the Credit Agreement to an aggregate amount not to exceed $50,000,000, the
Company shall


                                       42
<PAGE>   50
not, and shall not permit any of its Subsidiaries to, create, incur or assume
any indebtedness for borrowed money, issuances of debt securities, guarantees,
loans or advances, except in the ordinary course of business consistent with
past practice.

            (i) Compensation; Severance. Other than as set forth in Schedules
3.11(a), 5.1(c) or 5.1(i) of the Company Disclosure Schedule or pursuant to
obligations or permitted by this Agreement to be entered into thereafter, the
Company shall not, and shall not permit any of its Subsidiaries to (A) pay or
commit to pay any severance or termination pay to any director, executive
officer or employee of the Company or any Subsidiary of the Company (other than
severance or termination pay (i) required pursuant to the terms of an employee
benefit plan, program, policy, agreement or arrangement listed on Schedule
3.11(a) or 5.1(i) of the Company Disclosure Schedule or applicable law or (ii)
in an aggregate amount not to exceed $100,000 in the case of payments to
directors and vice presidents and other non-executive officers of the Company),
(B) enter into any employment, deferred compensation, consulting, severance or
other similar agreement (or any amendment to any such existing agreement
(including further amending the amendments entered into in connection with this
transaction with certain employees which are to become effective upon and
subject to the occurrence of the Effective Time)) with any director or executive
officer of the Company or any Subsidiary of the Company, (C) increase or commit
to increase any employee benefits payable to any director, executive officer or
employee of the Company or any Subsidiary of the Company, including wages,
salaries, compensation, pension, severance, termination pay or other benefits or
payments or any acceleration of any vesting schedule associated with any such
compensation (except in the case of employees other than executive officers and
directors in the ordinary course of business consistent with past practice);
provided, however, that in no event shall the Company make any increase in the
wage rates or benefits payable to employees at any of the Company's call centers
or change the terms of any general employee incentive compensation related to
call volume or any other performance factor; provided further that, the Company
may increase wage rates to call center employees (x) to the extent (and only to
the extent) that the full cost of any such increase is passed along to a
customer or customers


                                       43
<PAGE>   51
pursuant to the applicable service agreement and (y) in addition to increases
permitted pursuant to clause (x) above, in an aggregate amount not to exceed
$350,000 on an annualized basis, (D) adopt or make any commitment to adopt any
additional employee benefit plan, or (E) make any contribution (other than (i)
regularly scheduled contributions and (ii) contributions required pursuant to
the terms thereof) to, or amend or terminate or make any commitment to amend or
terminate, any Company Plan.

            (j) Accounting Methods; Income Tax Elections. The Company shall not,
and shall not permit any of its Subsidiaries to, (i) change its methods of
accounting or accounting practice or principles as in effect at December 31,
1998, except for any such change as required by reason of a change in GAAP, (ii)
make or rescind any Tax election, or (iii) make any change to its method of
reporting income, deductions or other Tax items for Tax purposes; provided that,
in the case of matters described in clauses (ii) and (iii) above, Buyer shall
not unreasonably withhold its consent.

            (k) Certain Agreements. The Company shall not, and shall not permit
any of its Subsidiaries to, enter into any agreements or arrangements that limit
or otherwise restrict the Company or any of its Subsidiaries or any of their
respective affiliates or successors, or that could, after the Effective Time,
limit or restrict Buyer or any of its affiliates (including the Surviving
Corporation) or successors, from engaging or competing in any line of business
or in any geographic area.

            (l) Corporate Structure. The Company shall not, and shall not permit
any of its Subsidiaries to, alter (through merger, liquidation, reorganization,
restructuring or any other fashion) the corporate structure or ownership of the
Company or any Subsidiary, except for changes in the corporate structure or
ownership of the Company's Subsidiaries which do not adversely affect the
Company and its Subsidiaries taken as a whole.

            (m) Capital Expenditures. The Company shall not, and shall not
permit any Subsidiary to, make or agree to make any new capital expenditures in
excess of the amounts by category and limitations by category set forth on
Schedule 5.1(m) of the Company Disclosure Schedule.


                                       44
<PAGE>   52
            (n) Without the prior consent of Buyer which consent shall not be
unreasonably withheld, the Company shall not, and shall not permit any of its
Subsidiaries to, (i) enter into a material amendment to any of the services
agreements with any of the clients set forth on Schedule 5.1(n) of the Company
Disclosure Schedule or (ii) enter into a new services agreement or an amendment
to an existing services agreement if such new agreement or amendment contains a
"most favored nations" provision as to pricing or any other material term
thereof.

            (o) The Company shall not, and shall not permit any of its
Subsidiaries to, agree, propose, authorize or enter into any commitment to take
any action described in the foregoing subsections (a) - (n) of this Section 5.1,
except as otherwise permitted by this Agreement.

            SECTION 5.2 Advice of Changes. The Company and Buyer shall promptly
advise the other party orally and in writing to the extent it has knowledge of
(i) any representation or warranty made by it (and, in the case of Buyer, made
by Newco) contained in this Agreement becoming untrue or inaccurate such that
the condition set forth in Section 6.2(b) or Section 6.3(b), respectively, would
not be satisfied, (ii) the failure by it (and, in the case of the Buyer, by
Newco) to comply with or satisfy in any material respect any covenant,
condition or agreement to be complied with or satisfied by it under this
Agreement and (iii) any change or event causing, or which is reasonably likely
to cause, any of the conditions set forth in Article VI not to be satisfied;
provided, however, that no such notification shall affect the representations,
warranties, covenants or agreements of the parties (or remedies with respect
thereto) or the conditions to the obligations of the parties under this
Agreement.

            SECTION 5.3 Letters of the Company's Accountants. The Company shall
use reasonable efforts to cause to be delivered to Buyer two letters from the
Company's independent public accountants, one dated a date within two business
days before the date on which the Form S-4 shall become effective and one dated
a date within two business days before the Closing Date, each addressed to
Buyer, in scope and form reasonably satisfactory to Buyer and customary in scope
and form for comfort letters


                                       45
<PAGE>   53
delivered by independent public accountants in connection with registration
statements similar to the Form S-4.

            SECTION 5.4 Letters of Buyer's Accountants. Buyer shall use
reasonable efforts to cause to be delivered to the Company two letters from
Buyer's independent accountants, one dated a date within two business days
before the date on which the Form S-4 shall become effective and one date a
date within two business days before the Closing Date, each addressed to the
Company, in scope and form reasonably satisfactory to the Company and customary
in scope and form for comfort letters delivered by independent public
accountants in connection with registration statements similar to the Form S-4.

            SECTION 5.5 Shareholders' Meeting; Proxy Material. (a) As soon as
practicable following the date of this Agreement, Buyer and the Company shall
prepare and the Company shall file with the SEC the Company Proxy Statement and
Buyer and the Company shall prepare and Buyer shall file with the SEC the Form
S-4, in which the Company Proxy Statement will be included as a prospectus. Each
of the Company and Buyer shall use all reasonable efforts to have the Form S-4
declared effective under the Securities Act as promptly as practicable after
such filing. The Company will use all reasonable efforts to cause the Company
Proxy Statement to be mailed to the Company's stockholders as promptly as
practicable after the Form S-4 is declared effective under the Securities Act.
Buyer shall also take any action (other than qualifying to do business in any
jurisdiction in which it is not now so qualified or to file a general consent to
service of process) required to be taken under any applicable state securities
laws in connection with the issuance of Buyer Common Stock in the Merger and
the Company shall furnish all information concerning the Company and the holders
of capital stock of the Company as may be reasonably requested in connection
with any such action and the preparation, filing and distribution of the Company
Proxy Statement. No filing of, or amendment or supplement to, or correspondence
to the SEC or its staff with respect to, the Form S-4 will be made by Buyer, or
the Company Proxy Statement will be made by the Company, without providing the
other party a reasonable opportunity to review and comment thereon. Buyer will
advise the Company, promptly after it receives notice thereof, of the time when
the Form S-4 has become effective or any


                                       46
<PAGE>   54
supplement or amendment has been filed, the issuance of any stop order, the
suspension of the qualification of the Buyer Common Stock issuable in connection
with the Merger for offering or sale in any jurisdiction, or any request by the
SEC for amendment of the Form S-4 or comments thereon and responses thereto or
requests by the SEC for additional information. The Company will advise Buyer,
promptly after it receives notice thereof, of any request by the SEC for the
amendment of the Company Proxy Statement or comments thereon and responses
thereto or requests by the SEC for additional information. If at any time prior
to the Effective Time any information relating to the Company or Buyer, or any
of their respective affiliates, officers or directors, should be discovered by
the Company or Buyer which should be set forth in an amendment or supplement to
any of the Form S-4 or the Company Proxy Statement, so that any of such
documents would not include any misstatement of a material fact or omit to state
any material fact necessary to make the statements therein, in light of the
circumstances under which they were made, not misleading, the party which
discovers such information shall promptly notify the other parties hereto and an
appropriate amendment or supplement describing such information shall be
promptly filed with the SEC and, to the extent required by law, disseminated to
the stockholders of the Company. Prior to the close of business on the second
business date after the date hereof, the Company shall file with the SEC a copy
of this Agreement and the Stockholders Agreement as exhibits to a current report
on Form 8-K (the "Company 8-K").

            (b) The Company shall establish, prior to or as soon as practicable
following the date upon which the Form S-4 becomes effective, a record date
(which shall be prior to or as soon as practicable following the date upon which
the Form S-4 becomes effective) for, duly call, give notice of, convene and hold
a meeting of its stockholders (the "Company Stockholders Meeting") for the
purpose of considering and taking action upon this Agreement and the Plan of
Merger and (with the consent of Buyer) such other matters as may in the
reasonable judgment of the Company be appropriate for consideration at the
Company Stockholders Meeting. Once the Company Stockholders Meeting has been
called and noticed, the Company shall not postpone or adjourn the Company
Stockholders Meeting (other than (i) for the absence of a


                                       47
<PAGE>   55
quorum or (ii) to allow reasonable additional time for the filing and mailing of
any supplemental or amended disclosure which it believes in good faith is
necessary under applicable law and for such supplemental or amended disclosure
to be disseminated and reviewed by the Company's shareholders prior to the
Company Stockholders Meeting; provided that in the event that the Company
Stockholders Meeting is delayed to a date after the Termination Date (as defined
in Section 7.1(b)), then the Termination Date shall be extended to the fifth
business day after such date) without the consent of the Buyer. The Board of
Directors of the Company shall declare that this Agreement and the Plan of
Merger are advisable and recommend approval of the Plan of Merger and this
Agreement by the Company's stockholders, and shall include in the Form S-4 and
the Company Proxy Statement a copy of such recommendation; provided that the
Board of Directors of the Company may withdraw, modify or change such
recommendation if but only if (i) it believes in good faith, based on such
matters as it deems relevant, including the advice of the Company's financial
advisors that a Superior Proposal (as defined in Section 5.7(b) hereof) has been
made and (ii) it has determined in good faith, after consultation with outside
counsel that the withdrawal, modification or change of such recommendation is,
in the good faith judgment of the Board of Directors, required by the Board to
comply with its fiduciary duties imposed by the FBCA. Notwithstanding the
foregoing, the Board of Directors of the Company shall submit this Agreement and
the Plan of Merger for approval to the Company's stock holders whether or not
the Board of Directors of the Company determines after the date hereof that this
Agreement and the Plan of Merger are no longer advisable and recommends that the
stockholders of the Company reject it. Unless the Board of Directors of the
Company has withdrawn its recommendation of this Agreement and the Plan of
Merger in compliance with this Section 5.5(b), the Company shall use its
reasonable best efforts to solicit from stockholders of the Company proxies in
favor of the Merger and shall take all other actions necessary or advisable to
secure the vote or consent of stockholders required by the FBCA to effect the
Merger.

            SECTION 5.6 Access to Information. Upon reasonable advance notice,
between the date of this Agreement and the Closing Date, the Company shall (i)
give Buyer, its respective counsel, financial advisors,


                                       48
<PAGE>   56
auditors and other authorized representatives (collectively, "Buyer's
Representatives") reasonable access during normal business hours to the offices,
properties, books and records of the Company and its Subsidiaries, (ii) furnish
to Buyer's Representatives such financial and operating data and other
information relating to the Company, its Subsidiaries and their respective
operations (including, to the extent permitted by the Company's outside
accountants, their work papers (and the Company agrees to cooperate with Buyer
in obtaining such access to such work papers)) as such Persons may reasonably
request and (iii) instruct the Company's employees, counsel and financial
advisors to cooperate with Buyer in its investigation of the business of the
Company and its Subsidiaries; provided that all requests for information, to
visit offices or properties or to interview the Company's employees or agents
should be directed to and coordinated with the general counsel of the Company or
such person or persons as he shall designate; provided further that any
information and documents received by Buyer or Buyer's Representatives (whether
furnished before or after the date of this Agreement) shall be held in strict
confidence in accordance with the Confidentiality Agreement dated October 5,
1999 between the Company and Buyer (the "Confidentiality Agreement"), which
shall remain in full force and effect pursuant to the terms thereof as though
the Confidentiality Agreement had been entered into by the parties on the date
of this Agreement, notwithstanding the execution and delivery of this Agreement
or the termination hereof. Notwithstanding anything to the contrary in this
Agreement, neither the Company nor any of its Subsidiaries shall be required to
disclose any information to Buyer or the Buyer Representatives if doing so would
violate any agreement in effect on the date hereof, law, rule or regulation to
which the Company or any of its Subsidiaries is a party or to which the Company
or any of its Subsidiaries is subject or which in the reasonable judgment of the
Company could result in a waiver of the attorney-client privilege. No review
pursuant to this Section 5.6 shall have an effect for the purpose of determining
the accuracy of any representation or warranty given by either party hereto to
the other party hereto.


                                       49
<PAGE>   57
            SECTION 5.7 No Solicitation.

            (a) From the date of this Agreement until the Effective Time or, if
earlier, the termination of this Agreement in accordance with its terms, the
Company shall not (whether directly or indirectly through advisors, agents or
other intermediaries), and the Company shall cause its and its Subsidiaries'
respective officers, directors, advisors, representatives and other agents not
to, directly or indirectly, (a) solicit, initiate or encourage, or take any
other action to facilitate, any inquiries or the making of any proposal that
constitutes, or may reasonably be expected to lead to, any Acquisition Proposal
or (b) participate or engage in substantive discussions or negotiations with, or
disclose or provide any non-public information relating to the Company or its
Subsidiaries or afford access to the properties, books or records of the Company
or its Subsidiaries to, any Person (including any "person" as defined in Section
13(d)(3) of the Exchange Act) that has made an Acquisition Proposal or with or
to any Person in contemplation of an Acquisition Proposal or (c) enter into any
agreement or agreement in principle providing for or relating to an Acquisition
Proposal; provided, however, if and only if (i) a Person has submitted an
unsolicited written Acquisition Proposal (under circumstances in which the
Company has complied with its obligations under this Section 5.7(a)) to the
Company's Board of Directors, (ii) the Company's Board of Directors believes in
good faith, based on such matters as it deems relevant, including the advice of
the Company's financial advisor, that such Acquisition Proposal is a Superior
Proposal and (iii) the Company's Board of Directors determines (which
determination shall, to the extent applicable, be consistent with the advice of
counsel) in good faith, based on such matters as it deems relevant, including
consultation with the Company's outside legal counsel, that engaging in such
negotiations or discussions or providing such information is required to satisfy
the fiduciary duties of the Board of Directors of the Company under the FBCA,
then the Company may during the Applicable Period, but not thereafter, furnish
information with respect to the Company and its Subsidiaries (so long as the
Company has entered into a customary confidentiality agreement with such party)
and participate in negotiations and discussions regarding such Acquisition
Proposal; provided further that, during (and only during) the Applicable Period
(as defined below) and


                                       50
<PAGE>   58
after the third business day following Buyer's receipt of written notice
advising Buyer that the Company's Board of Directors is prepared to accept such
Superior Proposal, which notice specifies the material terms and conditions of
such Superior Proposal and identifies the Person making such Superior Proposal,
the Board of Directors of the Company may, in response to a Superior Proposal
which was not solicited by the Company and which did not other wise result from
a breach of this Section 5.7(a), terminate this Agreement, if the Board of
Directors of the Company determines in good faith, based on such matters as it
deems relevant, including consultation with the Company's outside legal counsel
that it is required to do so in order to comply with its fiduciary duties to the
Company's stockholders under the FBCA, and, concurrently with such termination,
causes the Company to pay the fee payable pursuant to Section 7.3(a) hereof by
reason thereof. Nothing contained in this Agreement shall prohibit the Company
or the Company's Board of Directors from taking and disclosing to the Company's
shareholders a position with respect to a tender or exchange offer by a third
party pursuant to Rules 14d-9 and 14e-2(a) promulgated under the Exchange Act
or from making any disclosure required by applicable law. The Company shall
immediately cease and cause to be terminated and shall cause its Affiliates and
Subsidiaries and its or their respective officers, directors, employees,
representatives or agents, to terminate all existing discussions or
negotiations with any Persons conducted heretofore with respect to, or that
could reasonably be expected to lead to, an Acquisition Proposal. Nothing
contained herein shall prohibit the Company from making any disclosure that it
believes in good faith, after receipt of advice of outside counsel, is required
under the securities laws.

            (b) For purposes of this Agreement, "Acquisition Proposal" shall
mean any inquiry, proposal or offer from any person (other than Buyer, Newco or
any of their Affiliates) relating to any merger, consolidation,
recapitalization, liquidation or other direct or indirect business combination,
involving the Company or any Subsidiary or the issuance or acquisition of shares
of capital stock or other equity securities of the Company or any Subsidiary
representing 15% or more (by voting power) of the outstanding capital stock of
the Company or such Subsidiary or any tender or exchange offer that if


                                       51
<PAGE>   59
consummated would result in any Person, together with all Affiliates thereof,
beneficially owning shares of capital stock or other equity securities of the
Company or any Subsidiary representing 15% or more (by voting power) of the
outstanding capital stock of the Company or such Subsidiary, or the acquisition,
license, purchase or other disposition of a substantial portion of the
technology, business or assets of the Company or any Subsidiary outside the
ordinary course of business or inconsistent with past practice and the term
"Superior Proposal" means any bona fide Acquisition Proposal to effect a merger,
consolidation or sale of all or substantially all of the assets or capital stock
of the Company which is on terms that the Board of Directors of the Company
determines in its good faith judgment (after receipt of the advice of a
financial advisor of nationally recognized reputation) provides for
consideration which would exceed the value of the consideration provided for in
the Merger, after taking into account all relevant factors, including any
conditions to such Acquisition Proposal, the timing of the closing thereof, the
risk of nonconsummation, the ability of the Person making the Acquisition
Proposal to finance the transaction contemplated thereby and any required
governmental or other consents, filings and approvals. For purposes of this
Agreement, "Applicable Period" shall mean a period of 45 consecutive days
commencing on the day on which the Company files the Company 8-K.

            (c) In addition to the other obligations of the Company set forth in
this Section 5.7, the Company shall immediately advise Buyer orally and in
writing of any request for information with respect to any Acquisition
Proposal, or any inquiry with respect to or which could result in an Acquisition
Proposal, the material terms and conditions of such request, Acquisition
Proposal or inquiry, and the identity of the person making the same. The Company
shall inform Buyer on a prompt and current basis of the status and content of
any discussions regarding any Acquisition Proposal with a third party and as
promptly as practicable of any change in the price, structure or form of the
consideration or material terms of and conditions regarding the Acquisition
Proposal or of any other developments or circumstances which would reasonably be
expected to culminate in the taking of any of the actions referred to in Section
5.7(a) hereof.


                                       52
<PAGE>   60
            SECTION 5.8 Director and Officer Liability.

            (a) Buyer, Newco and the Company agree that all rights to
indemnification and all limitations on liability existing in favor of any
Indemnitee (as defined below) as provided in the Company's Amended and Restated
Articles of Incorporation, the Company's By-laws or an agreement between an
Indemnitee and the Company or a Subsidiary of the Company as in effect as of the
date hereof and listed in Schedule 5.8 to the Company Disclosure Schedule shall
survive the Merger and continue in full force and effect. To the extent
permitted by the FBCA, advancement of expenses pursuant to this Section 5.8
shall be mandatory rather than permissive and the Surviving Corporation shall
advance Costs (as defined in Section 5.8 hereof) in connection with such
indemnification.

            (b) In addition to the other rights provided for in this Section 5.8
and not in limitation thereof, for four years after the Effective Time, Buyer
shall, and shall cause the Surviving Corporation to, to the fullest extent
permitted by law, (i) indemnify and hold harmless the individuals who on or
prior to the Effective Time were officers, directors, employees or fiduciaries
of any of the Company, its Subsidiaries and its benefit plans (in all of their
capacities) (the "Indemnitees") against all losses, expenses (including, without
limitation, attorneys' fees and the cost of any investigation or preparation
incurred in connection thereof), claims, damages, liabilities, judgments, or
amounts paid in settlement (collectively, "Costs") incurred by them in respect
to any threatened, pending or contemplated claim, action, suit or proceeding,
whether criminal, civil, administrative or investigative arising out of acts or
omissions occurring on or prior to the Effective Time (including, without
limitation, in respect of acts or omissions in connection with this Agreement
and the transactions contemplated hereby) (an "Indemnifiable Claim") and (ii)
advance to such Indemnitees all Costs incurred in connection with any
Indemnifiable Claim; provided that, no indemnification shall be available to any
person who is found by a court in a final judgment (from which no appeal can be
or is taken) to be guilty of a felony and any such person shall be required to
reimburse the Buyer or Surviving Corporation for all Costs previously advanced
to such person pursuant to the fore-


                                       53
<PAGE>   61
going plus interest on such amount at the "United States Rate" (as hereafter
defined). In the event any Indemnifiable Claim is asserted or made within such
four year period, all rights to indemnification and advancement of costs in
respect of any such Indemnifiable Claim shall continue until such Indemnifiable
Claim is disposed of or all judgments, orders, decrees or other rulings in
connection with such Indemnifiable Claim are fully satisfied. As used herein,
the "United States Rate" shall mean the federal interest rate applicable to
overpayments or refunds under Internal Revenue Code Section 6621(a)(1)
applicable to persons or entities other than a corporation.

            (c) Buyer shall, and shall cause the Surviving Corporation to,
expressly assume and honor in accordance with their terms all indemnity
agreements listed in Schedule 5.8 of the Company Disclosure Schedule. For four
years after the Effective Time, Buyer will, and will cause the Surviving
Corporation to, provide officers' and directors' liability insurance in respect
of acts or omissions occurring prior to the Effective Time covering each such
Person currently covered by the Company's officers' and directors' liability
insurance policy on terms with respect to coverage and amount no less favorable
than those of such policy in effect on the date hereof; provided, however, that
in no event shall Buyer or Surviving Corporation be required to expend more than
an amount per year equal to 150% of current annual premiums paid by the Company
for such insurance (the "Maximum Amount") to maintain or procure insurance
coverage pursuant hereto; provided, further, that if the amount of the annual
premiums necessary to maintain or procure such insurance coverage exceeds the
Maximum Amount, Buyer and Surviving Corporation shall procure and maintain for
such four-year period, the most advantageous policies of directors' and
officers' insurance obtainable for an annual premium equal to the Maximum
Amount. In the event that any Indemnitee is entitled to coverage under an
officers' and directors' liability insurance policy pursuant to this Section
5.8(c) and such policy has lapsed, terminated, been repudiated or is otherwise
in breach or default, in any such case as a result of Buyer's failure to
maintain and fulfill its obligations pursuant to such policy as provided in this
Section 5.8(c); Buyer shall, and shall cause the Surviving Corporation to pay to
the Indemnitee such amounts and provide any other coverage or


                                       54
<PAGE>   62
benefits as the Indemnitee shall have received pursuant to such policy. Buyer
agrees that, should the Surviving Corporation fail to comply with the
obligations of this Section 5.8, Buyer shall be responsible therefor.

            (d) Notwithstanding any other provisions hereof, the obligations of
the Company, the Surviving Corporation and Buyer contained in this Section 5.8
shall be binding upon the successors and assigns of Buyer and the Surviving
Corporation. In the event the Company or the Surviving Corporation or any of
their respective successors or assigns (i) consolidates with or merges into any
other Person or (ii) transfers all or substantially all of its properties or
assets to any Person, then, and in each case, proper provision shall be made so
that successors and assigns of the Company or the Surviving Corporation, as the
case may be, honor the indemnification obligations set forth in this Section
5.8.

            (e) The obligations of the Company, the Surviving Corporation, and
Buyer under this Section 5.8 shall not be terminated or modified in such a
manner as to adversely affect any Indemnitee to whom this Section 5.8 applies
without the consent of such affected Indemnitee (it being expressly agreed that
the Indemnitees to whom this Section 5.8 applies shall be third party
beneficiaries of this Section 5.8).

            (f) Buyer shall, and shall cause the Surviving Corporation to,
advance all Costs to any Indemnitee incurred by enforcing the indemnity or
other obligations provided for in this Section 5.8; provided that Buyer may
require any such advance to be subject to the receipt of an undertaking from
such Indemnitee to repay such costs plus interest on such amount at the United
States Rate to the extent that a court determines that such Indemnitee is
entitled to such indemnification.

            SECTION 5.9 Reasonable Best Efforts. Upon the terms and subject to
the conditions of this Agreement, each party hereto shall use its reasonable
best efforts to take, or cause to be taken, all actions and to do, or cause to
be done, all things necessary, proper or advisable to consummate and make
effective, in the most expeditious manner practicable, the Merger and the other
transactions contemplated by this Agreement and the Stockholders Agreement.


                                       55
<PAGE>   63
            SECTION 5.10 Certain Filings. The Company and Buyer shall cooperate
with one another (i) in connection with the preparation of the Form S-4 and the
Company Proxy Statement, (ii) in determining whether any action by or in respect
of, or filing with, any Governmental Entity is required, or any actions,
consents, approvals or waivers are required to be obtained from parties to any
material contracts, in connection with the consummation of the transactions
contemplated by this Agreement and (iii) in seeking any such actions, consents,
approvals or waivers or making any such filings, furnishing information
required in connection therewith or with the Form S-4 and the Company Proxy
Statement and seeking timely to obtain any such actions, consents, approvals or
waivers.

            SECTION 5.11 Public Announcements. Neither the Company, Buyer nor
any of their respective affiliates shall issue or cause the publication of any
press release or other public announcement with respect to the Merger, this
Agreement, the Stockholders Agreement or the other transactions contemplated
hereby and thereby without the prior consultation with, and concurrence of, the
other party, except as may, in a party's good faith judgment, be required by law
or by any listing agreement with, or the policies of, a national securities
exchange.

            SECTION 5.12 Further Assurances. At and after the Effective Time,
the officers and directors of the Surviving Corporation will be authorized to
execute and deliver, in the name and on behalf of the Company or Newco, any
deeds, bills of sale, assignments or assurances and to take and do, in the name
and on behalf of the Company or Newco, any other actions to vest, perfect or
confirm of record or otherwise in the Surviving Corporation any and all right,
title and interest in, to and under any of the rights, properties or assets of
the Company acquired or to be acquired by the Surviving Corporation, as a result
of, or in connection with, the Merger.

            SECTION 5.13 Employee Matters.

            (a) Buyer agrees that individuals who are employed by the Company
and its Subsidiaries as of the Closing shall be continued as employees of the
Surviving Corporation immediately following the date of the Closing


                                       56
<PAGE>   64
("Continuing Employees"). For a period of one year immediately following the
date of the Closing, Buyer agrees to cause the Surviving Corporation and its
Subsidiaries to provide to all Continuing Employees coverage by benefit plans
or arrangements that are, in the aggregate, substantially similar to either (i)
those provided to the employees immediately prior to the date of the Closing or
(ii) those provided to Buyer's similarly situated employees; provided, however,
that nothing herein shall interfere with the Surviving Corporation's or any
Subsidiary's right to make such changes as are necessary to conform with
applicable law or to terminate the employment of any employee of the Surviving
Corporation or of any Subsidiary.

            (b) Buyer shall, and shall cause its Subsidiaries to, honor in
accordance with their terms all agreements, contracts, arrangements, commitments
and understandings described in Schedule 3.11(a) of the Company Disclosure
Schedule.

            (c) Except with respect to accruals under any defined benefit
pension plans, Buyer will, or will cause the Surviving Corporation and its
Subsidiaries to, give Continuing Employees full credit for purposes of
eligibility, vesting and determination of the level of benefits under any
employee benefit plans or arrangements maintained by Buyer, the Surviving
Corporation or any Subsidiary of Buyer or the Surviving Corporation for such
Continuing Employees' service with the Company or any Subsidiary of the Company
to the same extent recognized by the Company immediately prior to the Effective
Time. Buyer will, or will cause the Surviving Corporation and its Subsidiaries
to, (i) waive all limitations as to preexisting conditions, exclusions and
waiting periods with respect to participation and coverage requirements
applicable to the Continuing Employees under any welfare plan that such
employees may be eligible to participate in after the Effective Time, other than
limitations or waiting periods that are already in effect with respect to such
employees and that have not been satisfied as of the Effective Time under any
welfare plan maintained for the Continuing Employees immediately prior to the
Effective Time, and (ii) provide each Continuing Employee with credit for any
co-payments and deductibles paid prior to the Effective Time in satisfying any
applicable deductible or out-of-pocket requirements under any welfare


                                       57
<PAGE>   65
plans that such employees are eligible to participate in after the Effective
Time to the same extent as if those deductibles or co-payments had been paid
under the welfare plans for which such employees are eligible after the
Effective Time.

            (d) Buyer acknowledges that for purposes of all the Company Plans
listed in Schedule 5.13(d) of the Company Disclosure Schedule, the consummation
of the Merger as contemplated by this Agreement will constitute a "Change in
Control" of the Company (as such term is defined in such plans, agreements and
arrangements). The Buyer agrees (i) to cause the Surviving Corporation after
consummation of the Merger contemplated by this Agreement to pay all amounts
provided under such plans, agreements and arrangements in accordance with their
terms, and (ii) to honor and to cause the Surviving Corporation to honor, all
rights, privileges and modifications to or with respect to any such plans,
agreements and arrangements which became effective as a result of such Change in
Control.

            SECTION 5.14 State Takeover Laws. If any "fair price," "business
combination" or "control share acquisition" statute or other similar statute or
regulation is or may become applicable to the Merger, this Agreement, the
Stockholders Agreement or any of the other transactions contemplated hereby or
thereby, the Company and Buyer shall each take such actions as are necessary so
that the transactions contemplated by this Agreement and the Stockholders
Agreement may be consummated as promptly as practicable on the terms
contemplated hereby and thereby and otherwise act to eliminate or minimize the
effects of any such statute or regulation on the Merger and the other
transactions contemplated by this Agreement and the Stockholders Agreement.

            SECTION 5.15 Affiliates. The Company shall deliver to Buyer at least
30 days prior to the Closing Date, a letter identifying all persons who are, at
the time of such letter, "affiliates" of Buyer for purposes of Rule 145 under
the Securities Act. The Company shall use reasonable efforts to cause each such
person to deliver to Buyer at least 30 days prior to the Closing Date, a written
agreement substantially in the form attached as Exhibit C hereto.


                                       58
<PAGE>   66
            SECTION 5.16 Listing. Buyer shall use reasonable best efforts to
cause the Buyer Common Stock issuable in the Merger to be approved for quotation
on Nasdaq, subject to official notice of issuance, as promptly as practicable
after the date hereof, and in any event prior to the Closing.

            SECTION 5.17 Litigation. Subject to the Company not having to
disclose any information or documents to Buyer if the Company's Board of
Directors determines that such non-disclosure is required in order to comply
with its fiduciary duties under the FBCA, the Company shall consult with Buyer
from time to time and shall keep Buyer informed on a current basis as to all
aspects of litigation against the Company and/or its directors which may arise
relating to the transactions contemplated by this Agreement and the Stockholders
Agreement, subject to no party being required to waive the attorney-client
privilege.

            SECTION 5.18 Tax Treatment. Each of Buyer and the Company shall use
reasonable best efforts to cause the Merger to qualify as a reorganization under
the provisions of Section 368 of the Code and to obtain the opinion of counsel
referred to in Sections 6.2(b). Each of Buyer and the Company shall execute the
officers' certificates substantially in the form attached as Exhibits D1 and D2
hereto, as of the date the Form S-4 is declared effective by the SEC and as of
the Closing Date; provided, however, that the failure of the Company, Buyer or
Newco to certify as to any matter in such officer certificate because of an
event, or change in facts or law, in any such case outside of such parties'
control, shall not constitute a breach of this covenant.

            SECTION 5.19 Stockholders Agreement Legend. The Company will
inscribe upon any certificate representing Subject Shares (as defined in the
Stockholders Agreement) tendered by any Stockholder (as defined in the
Stockholders Agreement) in connection with any proposed transfer of any Subject
Shares by such Stockholder in accordance with the terms of the Stockholders
Agreement the following legend: "THE SHARES OF COMMON STOCK, PAR VALUE $0.01 PER
SHARE, OF USA NETWORKS, INC., REPRESENTED BY THIS CERTIFICATE ARE SUBJECT TO A
STOCKHOLDERS AGREEMENT DATED AS OF JANUARY 12, 2000, AND ARE SUBJECT TO THE
TERMS THEREOF. COPIES OF SUCH AGREEMENT MAY BE OBTAINED


                                       59
<PAGE>   67
AT THE PRINCIPAL EXECUTIVE OFFICES OF PRECISION RESPONSE CORPORATION."; and the
Company will return such certificate containing such inscription to the
Stockholder within three business days following the Company's receipt thereof.
Such legend may be removed after the Company's Stockholders Meeting.

                                   ARTICLE VI

                            CONDITIONS TO THE MERGER

            SECTION 6.1 Conditions to Each Party's Obligations. The respective
obligations of the Company, Buyer and Newco to consummate the Merger are subject
to the satisfaction or, to the extent permitted by applicable law, the waiver
on or prior to the Closing Date of each of the following conditions:

            (a) this Agreement and the Plan of Merger shall have been approved
by the Required Company Shareholder Vote in accordance with the FBCA;

            (b) any applicable waiting period under the HSR Act relating to the
Merger shall have expired or shall have been terminated;

            (c) no judgment, order, decree, statute, law, and no material
ordinance, rule or regulation shall exist or shall have been entered, enacted,
promulgated, en forced or issued by any court or other Governmental Entity of
competent jurisdiction (collectively, "Legal Restraints") which prohibits
consummation of the Merger;

            (d) there shall not be pending or threatened in writing or by a
senior official of a Governmental Entity any suit, action or proceeding by any
Governmental Entity (i) seeking to prevent consummation of the Merger, (ii)
seeking to prohibit or limit in any material respect ownership or operation by
the Company or Buyer and their respective Subsidiaries of any material portion
of the business or assets of the Company or Buyer and their respective
Subsidiaries or to compel the Company or Buyer or their respective Subsidiaries
to dispose or hold separate any material portion of the business or assets of
the Company or Buyer and their respective Subsidiaries taken as a whole, as a
result of the Merger or the other transactions contemplated by this Agreement or
(iii)


                                       60
<PAGE>   68
which is otherwise reasonably likely to have a Material Adverse Effect on the
Company or the Buyer, as applicable;

            (e) the Form S-4 shall have become effective under the Securities
Act and shall not be the subject of any stop order or proceedings seeking a stop
order; and

            (f) the shares of Buyer Common Stock issuable to the Company's
stockholders as contemplated by this Agreement shall have been approved for
quotation on Nasdaq, subject to official notice of issuance.

            SECTION 6.2 Conditions to the Company's Obligations. The obligation
of the Company to consummate the Merger shall be further subject to the
satisfaction or, to the extent permitted by applicable law, the waiver of each
of the following conditions:

            (a) each of Buyer and Newco shall have performed in all material
respects each of its respective agreements and covenants contained in this
Agreement that are required to be performed by it at or prior to the Closing
Date pursuant to the terms hereof;

            (b) the representations and warranties of Buyer and Newco set forth
herein shall be true and correct as of the date hereof and as of the Effective
Time, with the same effect as if made at and as of such time (except to the
extent expressly made as of an earlier date, in which case as of such date),
except where the failure of such representations and warranties to be so true
and correct (without giving effect to any limitation as to "materiality" or
"Material Adverse Effect" or words of similar import set forth therein) does not
have, and is not reasonably likely to have, individually or in the aggregate, a
Material Adverse Effect on Buyer;

            (c) the Company shall have received from Skadden, Arps, Slate,
Meagher & Flom LLP, counsel to the Company, on the date on which the Form S-4 is
declared effective by the SEC and on the Closing Date, an opinion, in each case
dated as of such respective date and stating that the Merger will qualify for
U.S. federal income tax purposes as a reorganization within the meaning of
Section 368(a) of the Code (the issuance of such opinion shall be conditioned
upon the receipt by such tax counsel


                                       61
<PAGE>   69
of the officers' letters of the Company, Newco and Buyer, substantially in the
form attached as Exhibits D1 and D2 hereto); and

            (d) the Company shall have received a certificate signed by the
chief financial officer or general counsel of Buyer, dated the Closing Date, to
the effect that, to such officer's knowledge, the conditions set forth in
Sections 6.2(a) and 6.2(b) hereof have been satisfied or waived.

            SECTION 6.3 Conditions to Buyer's and Newco's Obligations. The
obligations of Buyer and Newco to effect the Merger shall be further subject to
the satisfaction or, to the extent permitted by applicable law, the waiver of
each of the following conditions:

            (a) the Company shall have performed in all material respects each
of its agreements and covenants contained in this Agreement (other than that
contained in Section 5.2 hereof) that are required to be performed by it at or
prior to the Closing Date pursuant to the terms hereof;

            (b) the representations and warranties of the Company set forth
herein shall be true and correct as of the date hereof and as of the Effective
Time, with the same effect as if made at and as of such time (except to the
extent expressly made as of an earlier date, in which case as of such date),
except where the failure of such representations and warranties to be so true
and correct (without giving effect to any limitation as to "materially" or
"Material Adverse Effect" or words of similar import set forth therein) does not
have, and is not reasonably likely to have, individually or in the aggregate, a
Material Adverse Effect on the Company; and

            (c) Buyer shall have received a certificate signed by the chief
executive officer of the Company, dated the Closing Date, to the effect that, to
such officer's knowledge, the conditions set forth in Sections 6.3(a) and 6.3(b)
hereof have been satisfied or waived.


                                       62
<PAGE>   70
                                   ARTICLE VII

                                   TERMINATION

            SECTION 7.1 Termination. Notwithstanding anything herein to the
contrary, this Agreement may be terminated and the Merger may be abandoned at
any time prior to the Effective Time, whether before or after the Company has
obtained stockholder approval:

            (a) by the mutual written consent of the Company and Buyer;

            (b) by either the Company or Buyer, if the Merger has not been
consummated by September 30, 2000, or such other date, if any, as the Company
and Buyer shall agree upon or as is provided in Section 5.5(b) hereof (the
"Termination Date"); provided that, the right to terminate this Agreement under
this Section 7.1(b) shall not be available to any party whose intentional
failure to fulfill any obligation under this Agreement has been the cause of, or
resulted in, the failure of the Merger to have been consummated on or before
such date by reason of the failure of the Company to hold the Company
Stockholders Meeting;

            (c) by either the Company or Buyer, if there shall be any law or
regulation that makes consummation of the Merger illegal or if any judgment,
injunction, order or decree enjoining Buyer or the Company from consummating
the Merger is entered and such judgment, injunction, order or decree shall
become final and nonappealable;

            (d) by either Buyer or the Company, if at the Company Stockholders
Meeting (including any adjournment or postponement thereof), the Required
Company Shareholder Vote shall not have been obtained;

            (e) by the Company in accordance with Section 5.7(a); provided that,
in order for the termination of this Agreement pursuant to this paragraph (e) to
be deemed effective, the Company shall have complied with all provisions of
Section 5.7;

            (f) by Buyer, if (i) the Board of Directors of the Company shall
have withdrawn or modified or amended


                                       63
<PAGE>   71
in any respect adverse to Buyer its recommendation of this Agreement, the Plan
of Merger or the Merger or shall have failed to make such favorable
recommendation, (ii) the Board of Directors of the Company (or any committee
thereof) shall have recommended to the shareholders of the Company any
Acquisition Proposal or shall have resolved to, or publicly announced an
intention to, do so or (iii) a third party acquires 30% or more of the
outstanding shares of the Company Common Stock;

            (g) by Buyer, if the Company shall have breached or failed to
perform in any material respect any of its representations, warranties,
covenants or other agreements contained in this Agreement, which breach or
failure to perform (A) would give rise to the failure of a condition set forth
in Section 6.3(a) or (b), and (B) is incapable of being or has not been cured by
the Company within 20 calendar days after giving written notice to the Company
of such breach or failure to perform;

            (h) by the Company, if Buyer shall have breached or failed to
perform in any material respect any of its representations, warranties,
covenants or other agreements contained in this Agreement, which breach or
failure to perform (A) would give rise to the failure of a condition set forth
in Section 6.2(a) or (b), and (B) is incapable of being or has not been cured by
Buyer within 20 calendar days after the giving of written notice to Buyer of
such breach or failure to perform;

            (i) by Buyer, if any of the stockholders who are parties to the
Stockholders Agreement shall have breached in any material respect any
representation, warranty, covenant or agreement thereof and such breach has not
been promptly cured after notice to any such stockholder; provided, however,
that such breach shall be of the kind that denies Buyer the material benefits
contemplated by the Stockholders Agreement; or

            (j) by the Company by delivering notice of its proposed termination
to the Buyer (the "Termination Notice") (and in such event, the Agreement will
terminate on the second business day after delivery of such Termination Notice
unless prior thereto the Buyer shall have notified the Company orally and in
writing that it intends to exercise its Top-up Right (as defined hereafter)) in
the event that the Average Buyer Price (as


                                       64
<PAGE>   72
defined hereafter) is less than $37.04; provided that, within one business day
after receipt of the Termination Notice, the Buyer shall have the right to
irrevocably agree (by giving the notice referred to above) to increase the
Exchange Ratio from 0.54 to that fraction equal to the quotient obtained by
dividing $20 by the Average Buyer Price (the "Top-up Right") and, upon exercise
of such Top-up Right, the Termination Notice shall be deemed to be withdrawn and
of no further force and effect and the Exchange Ratio shall be increased as
provided pursuant to the foregoing. As used herein, the "Average Buyer Price"
shall equal the volume-weighted average sales price per share, rounded up to
four decimal points, of Buyer Common Stock, as reported on the Nasdaq, on the
twenty consecutive trading days (the "Valuation Period") ending on the second
full trading day prior to the Company Stockholders Meeting. In the event that
Buyer declares a stock split, stock dividend or other reclassification or
exchange with respect to the shares of Buyer Common Stock with a record or
ex-dividend date occurring during the Valuation Period or for the period between
the termination of the Valuation Period and the Effective Time, there will be an
appropriate adjustment made to the closing sales prices during the Valuation
Period for purposes of calculating the Average Buyer Price.

            The party desiring to terminate this Agreement shall give written
notice of such termination to the other party.

            SECTION 7.2 Effect of Termination.

            (a) Except for any willful and material breach of this Agreement by
any party hereto (which breach and liability therefor shall not be affected by
the termination of this Agreement), if this Agreement is terminated pursuant to
Section 7.1 hereof, then this Agreement shall become void and of no effect with
no liability on the part of any party hereto; provided that the agreements
contained in Sections 7.2 and 7.3 hereof, the second proviso to the first
sentence of Section 5.6 hereof and Article VIII shall survive the termination
hereof.

            (b) Buyer and Newco agree that neither the Company nor its
directors, officers, employees, representatives or agents shall be deemed, by
reason of any


                                       65
<PAGE>   73
person making an Acquisition Proposal or any actions taken in connection with an
Acquisition Proposal not otherwise in violation of this Agreement, to have
tortiously or otherwise wrongfully interfered with or caused a breach of this
Agreement, or other agreements, instruments and documents executed in connection
herewith, or the rights of Buyer or Newco or any of their affiliates hereunder.

            SECTION 7.3 Fees.

            (a) If this Agreement shall have been terminated pursuant to
Section 7.1(e) or 7.1(f) hereof, then the Company shall, promptly, but in no
event later than one business day after the termination of this Agreement, pay
the Buyer $23,000,000 in cash, as liquidated damages, which amount shall be
payable in same day funds. Only one fee in the aggregate of $23,000,000 shall be
payable pursuant to this Section 7.3(a).

            (b) All costs and expenses incurred in connection with this
Agreement and the transactions contemplated hereby shall be paid by the party
incurring such expenses; provided, however, that Buyer and the Company shall
share equally all fees and expenses, other than attorneys' fees, incurred in
relation to the printing, filing and mailing of the Company Proxy Statement
(including any preliminary materials related thereto), the Form S-4 (including
financial statements and exhibits) and any amendments or supplements thereto and
all filing fees payable in connection with filings made under the HSR Act.

                                  ARTICLE VIII

                                  MISCELLANEOUS

            SECTION 8.1 Notices. All notices, requests, demands, waivers and
other communications required or permitted to be given under this Agreement to
any party hereunder shall be in writing and deemed given upon (a) personal
delivery, (b) transmitter's confirmation of a receipt of a facsimile
transmission, (c) confirmed delivery by a standard overnight carrier or when
delivered by hand or (d) when mailed in the United States by certified or
registered mail, postage prepaid, addressed at the


                                       66
<PAGE>   74
following addresses (or at such other address for a party as shall be specified
by notice given hereunder):

            If to Buyer, to:

                  USA Networks, Inc.
                  Carnegie Hall Tower
                  152 West 57th Street
                  42nd Floor
                  New York, New York 10019
                  Fax:  (212) 314-7329
                  Attention: General Counsel

                  with a copy to:

                  Covington & Burling
                  1330 Avenue of the Americas
                  New York, New York  10019
                  Fax:  (212) 841-1010
                  Attention:  Stephen A. Infante, Esq.

            If to the Company, to:

                  Precision Response Corporation
                  1505 NW 167th Street
                  Miami, Florida 33169
                  Fax: (305) 816-4742
                  Attention: General Counsel

            with a copy to:

                  Skadden, Arps, Slate, Meagher & Flom LLP
                  919 Third Avenue
                  New York, New York 10022-9931
                  Fax:  (212) 735-2000
                  Attention:  Lou R. Kling, Esq.

            and:

                  Bilzin Sumberg Dunn Price & Axelrod LLP
                  2500 First Union Financial Center
                  200 South Biscayne Boulevard
                  Miami, Florida 33131
                  Fax:  (305) 374-7593
                  Attention:  Alan D. Axelrod, Esq.


                                       67
<PAGE>   75
            SECTION 8.2 Survival of Representations and Warranties. The
representations and warranties contained herein and in any certificate or other
writing delivered pursuant hereto shall not survive the Effective Time. All
other covenants and agreements contained herein which by their terms are to be
performed in whole or in part, or which prohibit actions, subsequent to the
Effective Time, shall survive the Merger in accordance with their terms.

            SECTION 8.3 Interpretation. References in this Agreement to
"reasonable best efforts" shall not require a Person obligated to use its
reasonable best efforts to obtain any consent of a third party to incur material
out-of-pocket expenses or indebtedness or, except as expressly provided herein,
to institute litigation. References herein to the "knowledge of the Company"
shall mean the knowledge of the executive officers (as such term is defined in
Rule 3b-7 promulgated under the Exchange Act) of the Company after reasonable
inquiry. For purposes of this Agreement, the term "affiliate" shall have the
meaning set forth in Rule 12b-2 of the Exchange Act. Whenever the words
"include," "includes" or "including" are used in this Agreement they shall be
deemed to be followed by the words "without limitation." The phrase "made
available" when used in this Agreement shall mean that the information referred
to has been made available if requested by the party to whom such information is
to be made available.

            The article and section headings contained in this Agreement are
solely for the purpose of reference, are not part of the agreement of the
parties hereto and shall not in any way affect the meaning or interpretation of
this Agreement. Any matter disclosed pursuant to any Schedule of the Company
Disclosure Schedule or the Buyer Disclosure Schedule shall not be deemed to be
an admission or representation as to the materiality of the item so disclosed.
Any matter disclosed in one section of the Company Disclosure Schedule or the
Buyer Disclosure Schedule shall be deemed disclosed with respect to another
section only if such disclosure is made in such a way as to make its relevance
with respect to such other section readily apparent.


                                       68
<PAGE>   76
            SECTION 8.4 Amendments, Modification and Waiver.

            (a) Except as may otherwise be provided herein, any provision of
this Agreement may be amended, modified or waived by the parties hereto, by
action taken by or authorized by their respective Board of Directors, prior to
the Effective Time if, and only if, such amendment or waiver is in writing and
signed, in the case of an amendment, by the Company, Buyer and Newco or, in the
case of a waiver, by the party against whom the waiver is to be effective;
provided that after the approval of the Plan of Merger by the shareholders of
the Company, no such amendment shall be made except as allowed under applicable
law.

            (b) No failure or delay by any party in exercising any right, power
or privilege hereunder shall operate as a waiver thereof nor shall any single or
partial exercise thereof preclude any other or further exercise thereof or the
exercise of any other right, power or privilege. The rights and remedies herein
provided shall be cumulative and not exclusive of any rights or remedies
provided by law.

            SECTION 8.5 Successors and Assigns. The provisions of this Agreement
shall be binding upon and inure to the benefit of the parties hereto and their
respective successors and assigns; provided that no party may assign, delegate
or otherwise transfer any of its rights or obligations under this Agreement
without the consent of the other parties hereto.

            SECTION 8.6 Specific Performance. The parties acknowledge and agree
that any breach of the terms of this Agreement would give rise to irreparable
harm for which money damages would not be an adequate remedy and accordingly the
parties agree that, in addition to any other remedies, each shall be entitled to
enforce the terms of this Agreement by a decree of specific performance without
the necessity of proving the inadequacy of money damages as a remedy.

            SECTION 8.7 Governing Law. This Agreement shall be governed by and
construed in accordance with the laws of the State of Delaware (regardless of
the laws that might otherwise govern under applicable principles


                                       69
<PAGE>   77
of conflicts of laws thereof) as to all matters, including, but not limited to,
matters of validity, construction, effect, performance and remedies, other than
to the extent Florida law governs the Merger itself. The parties hereby
irrevocably and unconditionally submit to the exclusive jurisdiction of any
court of the State of Delaware or any federal court sitting in the State of
Delaware for purposes of any suit, action or other proceeding arising out of
this Agreement.

            SECTION 8.8 Severability. If any term or other provision of this
Agreement is invalid, illegal or incapable of being enforced by any rule of law,
or public policy, all other conditions and provisions of this Agreement shall
nevertheless remain in full force and effect so long as the economic or legal
substance of the transactions contemplated herein are not affected in any manner
materially adverse to any party hereto. Upon such determination that any term or
other provision is invalid, illegal or incapable of being enforced, the parties
hereto shall negotiate in good faith to modify this Agreement so as to effect
the original intent of the parties as closely as possible in a mutually
acceptable manner.

            SECTION 8.9 Third Party Beneficiaries. This Agreement is solely for
the benefit of the Company and its successors and permitted assigns, with
respect to the obligations of Buyer and Newco under this Agreement, and for the
benefit of Buyer and Newco, and its respective successors and permitted assigns,
with respect to the obligations of the Company under this Agreement, and this
Agreement shall not, except to the extent necessary to enforce the provisions of
Article I and Section 5.8 hereof be deemed to confer upon or give to any other
third party any remedy, claim, liability, reimbursement, cause of action or
other right.

            SECTION 8.10 Entire Agreement. This Agreement, including any
exhibits or schedules hereto, and the Confidentiality Agreement and the
Stockholders Agreement constitute the entire agreement among the parties hereto
with respect to the subject matter hereof and thereof and supersedes all other
prior agreements or understandings, both written and oral, between the parties
or any of them with respect to the subject matter hereof and thereof.


                                       70
<PAGE>   78
            SECTION 8.11 Counterparts; Effectiveness. This Agreement may be
signed in any number of counterparts, each of which shall be deemed an
original, with the same effect as if the signatures thereto and hereto were upon
the same instrument. This Agreement shall become effective when each party
hereto shall have received counterparts hereof signed by all of the other
parties hereto.



                                       71
<PAGE>   79
            IN WITNESS WHEREOF, the parties hereto have caused this Agreement to
be duly executed by their respective authorized officers as of the day and year
first above written.

                         PRECISION RESPONSE CORPORATION


                         By: /s/ David L. Epstein
                             --------------------
                             Name: David L. Epstein
                             Title: Chief Executive Officer


                         USA NETWORKS, INC.


                         By:  /s/ Thomas J. Kuhn
                              ------------------
                              Name: Thomas J. Kuhn
                              Title: Senior Vice President and
                                     General Counsel


                         P ACQUISITION CORP.


                         By: /s/ Thomas J. Kuhn
                             ------------------
                             Name: Thomas J. Kuhn
                             Title: President


                                       72

<PAGE>   1
                                                                       EXHIBIT B


                             STOCKHOLDERS AGREEMENT

         This STOCKHOLDERS AGREEMENT (the "Agreement"), dated as of January 12,
2000 is entered into by and among USA Networks, Inc., a Delaware corporation
("Buyer"), and each of the stockholders listed on Schedule I to this Agreement
(each, a "Stockholder," and together, the "Stockholders").

         WHEREAS, Buyer, P Acquisition Corp. ("Newco") and Precision Response
Corporation (the "Company"), have entered into an Agreement and Plan of Merger
of even date herewith (as may be amended or supplemented from time to time, the
"Merger Agreement"), pursuant to which the parties thereto have agreed, upon the
terms and subject to the conditions set forth therein, to merge Newco with the
Company (the "Merger");

         WHEREAS, as of the date hereof, each Stockholder is the record and
beneficial owner of, and has the sole right to vote and dispose of the number of
shares (the "Shares") of common stock, par value $.01 per share, of the Company
(the "Company Common Stock") set forth opposite such Stockholder's name on
Schedule I attached hereto (such Shares, together with any other shares of
capital stock of the Company acquired by such Stockholder after the date hereof
and during the term of this Agreement (including through the exercise of any
stock options, warrants or similar instruments), being collectively referred to
herein as the "Subject Shares");

         WHEREAS, as a condition to its willingness to enter into the Merger
Agreement, Buyer has required that each Stockholder agree, and each Stockholder
is willing to agree, to the matters set forth herein; and

         WHEREAS, capitalized terms used but not defined herein have the
meanings set forth in the Merger Agreement.

         NOW, THEREFORE, in consideration of the foregoing and the agreements
set forth below, the parties hereto agree as follows:

1.       Voting of Shares.

         1.1 Voting Agreement. For so long as this Agreement is in effect, each
Stockholder hereby agrees to vote (or cause to be voted) all of such
Stockholder's Subject Shares, at every annual, special or other meeting of the
stockholders of the
<PAGE>   2
Company, and at any adjournment or adjournments thereof, or pursuant to any
consent in lieu of a meeting or otherwise :

                  (i) in favor of the Merger and the approval of the Merger
         Agreement and the Plan of Merger (as defined in the Merger Agreement)
         and the approval of the other transactions contemplated thereby, and
         any actions required in furtherance thereof;

                  (ii) against any action or agreement that would result in a
         breach in any material respect of any covenant, representation or
         warranty or any other obligation of the Company under this Agreement
         or the Merger Agreement; and

                  (iii) against (A) any extraordinary corporate transaction,
         such as a merger, rights offering, reorganization, recapitalization or
         liquidation involving the Company or any of its subsidiaries other
         than the Merger, (B) a sale or transfer of a material amount of assets
         or capital stock of the Company or any of its subsidiaries or (C) any
         action that is intended, or could reasonably be expected, to materially
         impede, interfere with, delay, postpone or adversely affect the Merger
         and the other transactions contemplated by the Merger Agreement.

         1.2 Fiduciary Responsibilities. No Stockholder executing this Agreement
who is or becomes during the term hereof a director or officer of the Company
makes (or shall be deemed to have made) any agreement or understanding herein in
his or her capacity as such director or officer. Without limiting the generality
of the foregoing, each Stockholder signs solely in his, her or its capacity as
the record and/or beneficial owner, as applicable, of such Stockholder's Subject
Shares and nothing herein shall limit or affect any actions taken by such
Stockholder (or a designee of such Stockholder) in his or her capacity as an
officer or director of the Company in exercising his or her or the Company's or
the Company's Board's rights in connection with the Merger Agreement or
otherwise.

         1.3 Grant of Irrevocable Proxy. Each Stockholder hereby irrevocably
grants to, and appoints, Thomas J. Kuhn, Michael P. Durney and Mike Sileck and
any other individual who shall hereafter be designated by Buyer, and each of
them, such Stockholder's proxy and attorney-in-fact (with full power of
substitution), for and in the name, place and stead of such Stockholder, to
vote, or cause to be voted, such Stockholder's Subject Shares, or grant a
consent or approval in respect of such Subject Shares, at every annual, special
or other meeting of the stockholders of the Company, and at any adjournment or
adjournments thereof, or pursuant to any


                                       2
<PAGE>   3
consent in lieu of a meeting or otherwise, in the manner specified in Section
1.1 hereof; provided that the foregoing grant of a proxy shall terminate
immediately upon termination of this Agreement in accordance with its terms,
including with respect to matters as to which a record date has theretofore
passed. This grant of proxy is coupled with an interest.

         1.4 No Other Grant of Proxy. No Stockholder will, directly or
indirectly, grant any proxies or powers of attorney with respect to such
Stockholder's Subject Shares to any person in connection with or directly
affecting the Merger other than as set forth in Section 1.3 hereof.

2.       Representations and Warranties of Stockholder. Each Stockholder,
severally and not jointly, represents and warrants to Buyer as follows:

         2.1 Binding Agreement. Such Stockholder has the capacity to execute and
deliver this Agreement and to consummate the transactions contemplated hereby.
Such Stockholder has duly and validly executed and delivered this Agreement and
this Agreement constitutes a legal, valid and binding obligation of such
Stockholder, enforceable against such Stockholder in accordance with its terms,
except as such enforceability may be limited by applicable bankruptcy,
insolvency, reorganization or other similar laws affecting creditors' rights
generally and by general equitable principles (regardless of whether
enforceability is considered in a proceeding in equity or at law).

         2.2 No Conflict. Neither the execution and delivery of this Agreement
by such Stockholder, the consummation of the transactions contemplated hereby,
nor the performance by such Stockholder of its obligations hereunder will, (a)
require any consent, approval, authorization or permit of, registration,
declaration or filing (except for such filings as may be required under the
federal securities laws or the Hart-Scott-Rodino Antitrust Improvement Act of
1976, as amended, and the rules and regulations thereunder (the "HSR Act"))
with, or notification to, any governmental entity, (b) result in a violation or
breach of, or constitute (with or without due notice or lapse of time or both) a
default (or give rise to any right of termination, cancellation, or
acceleration) under any contract, agreement, instrument, commitment, arrangement
or understanding applicable to such Stockholder or such Stockholder's Subject
Shares, or result in the creation of a security interest, lien, charge,
encumbrance, equity or claim with respect to any of such Stockholder's Subject
Shares, (c) require any material consent, authorization or approval of any
person other than a governmental entity, or (d) violate or conflict with any
order, writ, injunction, decree, rule, regulation or law applicable to such
Stockholder or such Stockholder's Shares, except for such exceptions to the
foregoing as (i) will not have


                                       3
<PAGE>   4
an adverse effect on the valid performance by the Stockholders of their
obligations hereunder or (ii) become applicable as result of the business or
activities in which Buyer or any of its respective affiliates is or proposes to
be engaged or any acts or omissions by, or facts pertaining to, Buyer.

         2.3 Ownership of Shares. Such Stockholder is the record and beneficial
owner of the Shares set forth opposite such Stockholder's name on Schedule I
attached hereto free and clear of any security interests, liens, charges,
encumbrances, equities, claims, options or limitations of whatever nature and
free of any other limitation or restriction (including any restriction on the
right to vote, sell or otherwise dispose of such Shares), except as set forth on
Schedule II attached hereto. Except as set forth on Schedule II attached hereto,
there are no outstanding options or other rights to acquire from such
Stockholder, or obligations of such Stockholder to sell or to dispose of, any
shares of Company Common Stock. Such Stockholder holds exclusive power to vote
the Shares set forth opposite such Stockholder's name on Schedule I attached
hereto, subject to the limitations set forth in Section 1 of this Agreement and
such limitations, if any, set forth on such Schedule I. Except as set forth on
Schedule I hereto, as of the date of this Agreement, the Shares set forth
opposite such Stockholder's name on such Schedule I attached hereto represent
all of the shares of capital stock of the Company beneficially owned by such
Stockholder.

3.       Representations and Warranties of Buyer. Buyer represents and warrants
to the Stockholders as follows:

         3.1 Binding Agreement. Buyer is a corporation duly incorporated,
validly existing and in good standing under the laws of the State of Delaware
and has full corporate power and authority to execute and deliver this Agreement
and to consummate the transactions contemplated hereby. The execution and
delivery of this Agreement and the Merger Agreement by Buyer and the
consummation of the transactions contemplated hereby and thereby have been duly
and validly authorized by the Board of Directors of Buyer, and no other
corporate proceedings on the part of Buyer are necessary to authorize the
execution, delivery and performance of this Agreement and the Merger Agreement
by Buyer and the consummation of the transactions contemplated hereby and
thereby. Buyer has duly and validly executed this Agreement and this Agreement
constitutes a legal, valid and binding obligation of Buyer, enforceable against
Buyer in accordance with its terms, except as such enforceability may be limited
by applicable bankruptcy, insolvency, reorganization or other similar laws
affecting creditors' rights generally and by general equitable principles
(regardless of whether enforceability is considered in a proceeding in equity or
at law).


                                       4
<PAGE>   5
         3.2      No Conflict. Neither the execution and delivery of this
Agreement, the consummation by Buyer of the transactions contemplated hereby,
nor the compliance by Buyer with any of the provisions hereof will (a) conflict
with or result in a breach of any provision of its Certificate of Incorporation
or By-laws, (b) require any consent, approval, authorization or permit of,
registration, declaration or filing (except for such filings as may be required
under the federal securities laws or the HSR Act) with, or notification to, any
governmental entity, (c) result in a violation or breach of, or constitute (with
or without due notice or lapse of time or both) a default (or give rise to any
right of termination, cancellation, or acceleration) under any contract,
agreement, instrument, commitment, arrangement or understanding, (d) require any
material consent, authorization or approval of any person other than a
governmental entity, or (e) violate or conflict with any order, writ,
injunction, decree or law applicable to Buyer, except for such exceptions to the
foregoing as are not reasonably likely to have an adverse effect on the valid
performance by Buyer of its obligations hereunder.

4.       Transfer and Other Restrictions. For so long as the Merger Agreement is
in effect:

         4.1      Certain Prohibited Transfers. Each Stockholder agrees not to:

                  (a) sell, transfer, pledge, encumber, assign or otherwise
dispose of, or enter into any contract, option or other arrangement or
understanding with respect to the sale, transfer, pledge, encumbrance,
assignment or other disposition of, such Stockholder's Subject Shares or any
interest contained therein, other than pursuant to this Agreement or as
otherwise disclosed pursuant to Section 2.3 hereof, unless prior to any such
action the proposed transferee of such Subject Shares enters into a stockholder
agreement with Buyer on terms substantially identical to the terms of this
Agreement;

                  (b) grant any proxies or power of attorney or enter into a
voting agreement or other arrangement with respect to such Stockholder's Subject
Shares, other than this Agreement; nor

                  (c) enter into, or deposit such Stockholder's Shares into, a
voting trust.

         4.2      Efforts. Each Stockholder agrees not to take any action which
would make any representation or warranty of such Stockholder herein untrue or
incorrect in any material respect or take any action that would have the effect
of preventing or disabling such Stockholder from performing its obligations
under this Agreement,


                                       5
<PAGE>   6
other than any action permitted to be taken by such Stockholder pursuant to the
Merger Agreement. David L. Epstein covenants and agrees to have released within
thirty days of the date of this Agreement 1,033,417 Subject Shares owned by
DEFLP 1996-I Limited Partnership from the pledge held by Northern Trust Bank,
including, to the extent necessary, by repaying all or a portion of the
indebtedness secured by such pledge.

         4.3 Additional Shares. Without limiting the provisions of the Merger
Agreement, in the event (i) of any stock dividend, stock split,
recapitalization, reclassification, combination or exchange of shares of capital
stock of the Company on, of or affecting any Stockholder's Subject Shares or
(ii) any Stockholder shall become the beneficial owner of any additional shares
of Company Common Stock or other securities entitling the holder thereof to vote
or give consent with respect to the matters set forth in Section 1 hereof, then
the terms of this Agreement shall apply to the shares of capital stock or other
securities of the Company held by such Stockholder immediately following the
effectiveness of the events described in clause (i) or the Stockholder becoming
the beneficial owner thereof, as described in clause (ii), as though they were
Shares of such Stockholder hereunder. Each Stockholder hereby agrees, while this
Agreement is in effect, to notify Buyer of the number of any new shares of
Company Common Stock acquired by such Stockholder, if any, after the date
hereof.

5.       Legend. Each Stockholder shall surrender to the Company all
certificates representing such Stockholder's Subject Shares, and instruct the
Company to place the following legend on such certificates:

         "THE SHARES OF COMMON STOCK, PAR VALUE $0.01 PER SHARE, OF USA
         NETWORKS, INC., REPRESENTED BY THIS CERTIFICATE ARE SUBJECT TO A
         STOCKHOLDERS AGREEMENT DATED AS OF JANUARY 12, 2000, AND ARE SUBJECT
         TO THE TERMS THEREOF. COPIES OF SUCH AGREEMENT MAY BE OBTAINED AT THE
         PRINCIPAL EXECUTIVE OFFICES OF USA NETWORKS, INC."

Buyer hereby agrees that upon termination of this Agreement in accordance with
its terms or the approval of the Merger by the Company's shareholders, such
legend shall be removed.

6.       No Solicitation. Until the Merger is consummated or the Merger
Agreement is terminated in accordance with its terms, no Stockholder shall, nor
shall such Stockholder permit any investment banker, attorney or other advisor
or representa-


                                       6
<PAGE>   7
tive of such Stockholder to, directly or indirectly through another person,
solicit, initiate or encourage, or take any other action to facilitate, any
inquiries or the making of any proposal that constitutes, or may reasonably be
expected to lead to, any Acquisition Proposal; provided that any action which is
permitted by the Merger Agreement to be taken by a stockholder in his or her
capacity as a director or officer or which is permitted by Section 1.2 hereof
shall not be prohibited by the foregoing.

7.       Affiliate Agreement. If, at the time the Merger Agreement is submitted
for approval to the stockholders of the Company, the Stockholder is an
"affiliate" of the Company for purposes of Rule 145 under the Securities Act and
applicable SEC rules and regulations, the Stockholder shall deliver to Buyer at
least 30 days prior to the Closing a written agreement substantially in the form
attached as Exhibit B to the Merger Agreement.

8.       Specific Enforcement. The parties hereto agree that irreparable damage
would occur in the event that any of the provisions of this Agreement were not
performed in accordance with the terms hereof or were otherwise breached and
that each party shall be entitled to specific performance of the terms hereof in
addition to any other remedy which may be available at law or in equity. It is
accordingly agreed that the parties will be entitled to an injunction or
injunctions to prevent breaches of this Agreement and to enforce specifically
the terms and provisions of this Agreement in any Federal court located in the
State of Delaware or in Delaware state court, the foregoing being in addition to
any other remedy to which they are entitled at law or in equity. In addition,
each of the parties hereto (i) consents to submit itself to the personal
jurisdiction of any Federal court located in the State of Delaware or any
Delaware state court in the event any dispute arises out of this Agreement or
any of the transactions contemplated by this Agreement, (ii) agrees that it will
not attempt to deny or defeat such personal jurisdiction by motion or other
request for leave from any such court, and (iii) agrees that it will not bring
any action relating to this Agreement or any of the transactions contemplated by
this Agreement in any court other than a Federal court sitting in the State of
Delaware or a Delaware state court.

9.       Termination. This Agreement shall terminate on the earlier of (i) the
termination of the Merger Agreement in accordance with its terms, (ii) the
agreement of the parties hereto to terminate this Agreement and (iii)
consummation of the Merger. Termination shall not relieve any party from
liability for any intentional breach of its obligations hereunder committed
prior to such termination.

10.      Survival. The representations and warranties of the parties contained
in this Agreement shall terminate upon the consummation of the Merger.


                                       7
<PAGE>   8
11.      Notices. All notices and other communications hereunder shall be in
writing and shall be deemed given upon (a) transmitter's confirmation of a
receipt of a facsimile transmission, (b) confirmed delivery by a standard
overnight carrier or when delivered by hand or (c) the expiration of five
business days after the day when mailed by certified or registered mail, postage
prepaid, addressed at the following addresses (or at such other address for a
party as shall be specified by like notice):

         If to Buyer, to:

         USA Networks, Inc.
         Carnegie Hall Tower
         152 West 57th Street
         42nd Floor
         New York, New York 10019
         Attention: General Counsel
         Facsimile: (212) 314-7329

         with a copy to:

         Covington & Burling
         1330 Avenue of the Americas
         New York, New York  10019
         Attention:  Stephen A. Infante, Esq.
         Facsimile:  (212) 841-1010

         If to Stockholders, to:

         Richard D. Mondre
         c/o Precision Response Corporation
         1505 N.W. 167th Street
         Miami, Florida 33169
         Facsimile: (305) 816-4742

         with a copy to:

         Skadden, Arps, Slate, Meagher & Flom LLP
         919 Third Avenue
         New York, NY 10022-9931
         Attn: Lou R. Kling, Esq.
         Telephone: 212-735-3000
         Facsimile: 212-735-2000


                                       8
<PAGE>   9
         and:

         Bilzin Sumberg Dunn Price & Axelrod LLP
         2500 First Union Financial Center
         200 South Biscayne Boulevard
         Miami, Florida 33131
         Attn: Alan D. Axelrod, Esq.
         Telephone: 305-374-7580
         Facsimile: 305-374-7593

12.      Certain Events. Each Stockholder agrees that this Agreement and the
obligations hereunder shall attach to such Stockholder's Subject Shares and
shall be binding upon any person or entity to which legal or beneficial
ownership of such Subject Shares shall pass, whether by operation of law or
otherwise, including such Stockholder's heirs, guardians, administrators or
successors.

13.      Entire Agreement. This Agreement (including the documents and
instruments referred to herein) constitutes the entire agreement and supersedes
all other prior agreements and understandings, both written and oral, among the
parties, or any of them, with respect to the subject matter hereof.

14.      Consideration. This Agreement is granted in consideration of the
execution and delivery of the Merger Agreement by Buyer.

15.      Amendment. This Agreement may not be modified, amended, altered or
supplemented except upon the execution and delivery of a written agreement
executed by the parties hereto; provided that, with respect to the obligations
of any individual Stockholder under this Agreement, this Agreement may be
amended with the approval of such Stockholder and Buyer notwithstanding the
failure to obtain the approval of other Stockholders.

16.      Successors and Assigns. This Agreement shall not be assigned by
operation of law or otherwise without the prior written consent of the other
parties hereto. This Agreement will be binding upon, inure to the benefit of and
be enforceable by each party and such party's respective heirs, beneficiaries,
executors, representatives and permitted assigns.

17.      Counterparts. This Agreement may be executed in two or more
counterparts, each of which shall be deemed to be an original, but all of which
together shall constitute one and the same instrument.


                                       9
<PAGE>   10
18. Governing Law. This Agreement shall be governed in all respects, including
validity, interpretation and effect, by the laws of the State of Delaware
(without giving effect to the provisions thereof relating to conflicts of law),
other than to the extent Florida law governs the Merger itself.

19. Severability. Any term or provision of this Agreement which is invalid or
unenforceable in any jurisdiction shall, as to that jurisdiction, be ineffective
to the extent of such invalidity or unenforceability without rendering invalid
or unenforceable the remaining terms and provisions of this Agreement or
affecting the validity or enforceability of any of the terms or provisions of
this Agreement in any other jurisdiction. If any provision of this Agreement is
so broad as to be unenforceable, the provision shall be interpreted to be only
so broad as is enforceable. The failure of any Stockholder to perform its
obligations hereunder shall not affect the obligations of, or release from their
obligations, any other Stockholder.

20. Headings; Capitalized Terms. The headings contained in this Agreement are
for reference purposes only and shall not affect in any way the meaning or
interpretation of this Agreement. Capitalized terms used in this Agreement
without definition shall have the meanings assigned to them in the Merger
Agreement.


                                       10
<PAGE>   11
         IN WITNESS WHEREOF, this Agreement has been duly executed and delivered
by each of the Stockholders and a duly authorized officer of Buyer on the day
and year first written above.

                              USA NETWORKS, INC.


                              By: /s/ Thomas J. Kuhn
                                  ------------------
                              Name:   Thomas J. Kuhn
                              Title:  Senior Vice President and
                                      General Counsel


                              MGFLP 1996-I Limited Partnership, a Texas limited
                              partnership
                              By:   MGFLP 1996-I GP, Inc., General Partner


                              By: /s/ Mark J. Gordon
                                  ------------------
                              Name:   Mark J. Gordon
                              Title:  President


                              MGFLP 1996-II Limited Partnership, a Texas limited
                              partnership
                              By:   MGFLP 1996-II GP, Inc., General Partner


                              By: /s/ Mark J. Gordon
                                  ------------------
                              Name:   Mark J. Gordon
                              Title:  President


                              Gail and Mark Gordon Foundation


                              By: /s/ Mark J. Gordon
                                  ------------------
                              Name:   Mark J. Gordon
                              Title:  President


                                       11
<PAGE>   12
                             SLGFLP 1996-I Limited Partnership, a Texas limited
                             partnership
                             By: SLGFLP 1996-I GP, L.C., General Partner
                             By: SLGFLP 1996-I Holdings, Inc., Managing
                             Member


                             By:  /s/ Richard D. Mondre
                                  ---------------------
                             Name:   Richard D. Mondre
                             Title:  President


                             SLGFLP 1996-II Limited Partnership, a Texas limited
                             partnership
                             By: SLGFLP 1996-II GP, L.C., General Partner
                             By: SLGFLP 1996-II Holdings, Inc., Managing
                                 Member


                             By:  /s/ Richard D. Mondre
                                  ---------------------
                             Name:   Richard D. Mondre
                             Title:  President


                             JHGFLP 1996-I Limited Partnership, a Texas limited
                             partnership
                             By: JHGFLP 1996-I GP, L.C., General Partner
                             By: JHGFLP 1996-I Holdings, Inc., Managing
                             Member


                             By:  /s/ Richard D. Mondre
                                  ---------------------
                             Name:   Richard D. Mondre
                             Title:  President


                                       12
<PAGE>   13
                            JHGFLP 1996-II Limited Partnership, a Texas limited
                            partnership
                            By:   JHGFLP 1996-II GP, L.C., General Partner
                            By: JHGFLP 1996-II Holdings, Inc., Managing
                            Member


                            By: /s/ Richard D. Mondre
                                ---------------------
                            Name:   Richard D. Mondre
                            Title:  President


                            Mark J. Gordon


                            /s/ Mark J. Gordon
                            -------------------------


                            DEFLP 1996-I Limited Partnership, a Texas limited
                            partnership
                            By:   DEFLP 1996-I GP, Inc., General Partner


                            By: /s/ David L. Epstein
                                --------------------
                            Name:   David L. Epstein
                            Title:  President


                            DEFLP 1996-II Limited Partnership, a Texas limited
                            partnership
                            By:   DEFLP 1996-II GP, Inc., General Partner



                            By: /s/ David L. Epstein
                                --------------------
                            Name:   David L. Epstein
                            Title:  President


                                       13
<PAGE>   14
                           DEGTLP 1996-I Limited Partnership, a Texas limited
                           partnership
                           By:   DEGTLP 1996-I GP, Inc., General Partner


                           By: /s/ Richard D. Mondre
                               ----------------------
                           Name:   Richard D. Mondre
                           Title:  President


                           DEGTLP 1996-II Limited Partnership, a Texas
                           limited partnership
                           By:   DEGTLP 1996-II GP, Inc., General Partner


                           By: /s/ David L. Epstein
                               ----------------------
                           Name:   David L. Epstein
                           Title:  President


                           RDMFLP 1996-I Limited Partnership, a Texas limited
                           partnership
                           By:   RDMFLP 1996-I GP, Inc., General Partner


                           By: /s/ Richard D. Mondre
                               ----------------------
                           Name:   Richard D. Mondre
                           Title:  President


                           RDMFLP 1996-II Limited Partnership, a Texas
                           limited partnership
                           By:   RDMFLP 1996-II GP, Inc., General Partner


                           By: /s/ Richard D. Epstein
                               ----------------------
                           Name:   Richard D. Epstein
                           Title:  President


                                       14
<PAGE>   15
                              RMCFLP 1996-I Limited Partnership, a Texas limited
                              partnership
                              By:   RMCFLP 1996-I GP, Inc., General Partner


                              By: /s/ Richard D. Mondre
                                  ---------------------
                              Name:   Richard D. Mondre
                              Title:  President


                              David L. Epstein


                              /s/ David L. Epstein
                              -------------------------


                                       15
<PAGE>   16
                                  SCHEDULE I TO
                             STOCKHOLDERS AGREEMENT


<TABLE>
<CAPTION>
NAME OF STOCKHOLDER                           NUMBER OF SHARES        NUMBER OF VOTES
- -------------------                           ----------------        ---------------
<S>                                           <C>                     <C>
MGFLP 1996-I Limited Partnership*                 4,959,500               4,959,500

MGFLP 1996-II Limited Partnership*                  607,500(1)              607,500

GAIL AND MARK GORDON FOUNDATION*                    100,030                 100,030

SLGFLP 1996-I LIMITED PARTNERSHIP*                1,365,000               1,365,000

SLGFLP 1996-II LIMITED PARTNERSHIP*                  70,000                  70,000

JHGFLP 1996-I LIMITED PARTNERSHIP*                1,365,000               1,365,000

JHGFLP 1996-II LIMITED PARTNERSHIP*                  70,000                  70,000

MARK J. GORDON*                                      50,000(2)               50,000

DEFLP 1996-I LIMITED PARTNERSHIP**                1,180,917               1,180,197

DEFLP 1996-II LIMITED PARTNERSHIP**                 537,500(3)              537,500

DEGTLP 1996-I LIMITED PARTNERSHIP**                 578,283                 578,283

DEGTLP 1996-II LIMITED PARTNERSHIP**                 70,000                  70,000

RDMFLP 1996-I LIMITED PARTNERSHIP ***               795,000                 795,000

RDMFLP 1996-II LIMITED PARTNERSHIP ***               50,000                  50,000

RMCFLP 1996-I LIMITED PARTNERSHIP ***                50,000                  50,000
                                                 ----------              ----------

                            TOTAL                11,848,730              11,848,730
                                                 ----------              ----------
</TABLE>


* THESE ENTITIES AND INDIVIDUAL ARE PART OF THE SAME HOLDER GROUP (AS DEFINED IN
THAT CERTAIN REGISTRATION RIGHTS AGREEMENT (THE "REGISTRATION RIGHTS AGREEMENT")
DATED JANUARY 12, 2000, AMONG USA NETWORKS, INC. AND THE PARTIES TO THIS
STOCKHOLDERS AGREEMENT) FOR PURPOSES OF THE REGISTRATION RIGHTS AGREEMENT.


                                       16
<PAGE>   17
** THESE ENTITIES ARE PART OF THE SAME HOLDER GROUP FOR PURPOSES OF THE
REGISTRATION RIGHTS AGREEMENT.

*** THESE ENTITIES ARE PART OF THE SAME HOLDER GROUP FOR PURPOSES OF THE
REGISTRATION RIGHTS AGREEMENT.


- ----------

         (1) 32,500 OF THESE SHARES ARE NOT HELD OF RECORD, BUT IN A BROKERAGE
         ACCOUNT.

         (2) ALL OF THESE SHARES ARE NOT HELD OF RECORD, BUT IN A BROKERAGE
         ACCOUNT.

         (3) 12,500 OF THESE SHARES ARE NOT HELD OF RECORD, BUT IN A BROKERAGE
         ACCOUNT.


IN ADDITION TO THE FOREGOING SHARES, EKPO INVESTMENT, INC. (WHICH IS 50% PERCENT
OWNED BY EACH OF DAVID L. EPSTEIN AND BERNARD J. KOSAR, JR.) OWNS 64,600 SHARES,
WHICH ARE NOT INCLUDED IN THE SUBJECT SHARES.


                                       17


© 2022 IncJournal is not affiliated with or endorsed by the U.S. Securities and Exchange Commission